Firestone Complete Auto Care Reviews

5 or 6 months ago I had my truck in for an oil change. I left the vehicle there to pick up later in the day. I received a phone call saying that they checked the air filter and said that it was dirty and asked if they should replace it. I told them that it was a K&N filter and that I would clean it it myself. I brought the truck home and the clamps to the plenum where so loose that the plenum detached from the throttle body and air filter housing on the drive home. What if I didn't get to it right away? How much crap would have been sucked into the engine before I found this? "Well sir we told you it needed to be replaced but you said you would do it so we just left the parts dangling there." REALLY? Never ever will I take my vehicle to Firestone again.

The job was two new tires and alignment with tires warranty for 65000 miles, the two tires worn out after approximately 25000 miles but Firestone at Coit RD in Plano, TX refuse to replace the tires under warranty and offered $170 for two new tires!!! Fake warranty.

I took my truck to Firestone. They wanted to know if I wanted an account and I said no. They offered $10 off bill so I said sure. My truck has been squeaking and I wanted it checked. They gave me a 1600.00 credit. I said, "Thanks but I'm paying cash." About 45 minutes later they pulled it in to check it.. They said I had a lot of stuff wrong, tie rod end, bearing etc.. Guess what this is going to cost? You got it... 1600.00. Now how odd is that. Getting my truck back tomorrow and praying they do a really good job.. Strange that the credit limit is also the cost I'm fixing to pay.. I'll let ya know... what are the chances.

Two years ago I’ll let Firestone replace my belt on my 2011 Ford Fiesta. They assured me they could do the job so I let them do it the car fix my car because I’ve been a customer with them for over 15 years and I really did trust them. Well it’s two years later I had to put over $8000 on a new motor to fix my car because their belt blew it up. I will never do business with anyone associate you with this company and because they say they can’t pay anything on my car because their warranty with only for one year but the belt should’ve lasted more than two years. The original belt lasted for a lot longer than that.

I am a Firestone card holder. May 10th I brought my driveable fully functioning car to Firestone for an oil light flashing. They never called me back. On May 17th I called them to see what was going on. They told me the car had “a timing issue and probably needs a new engine.” That same day I called customer service and they told me I would hear from a claims advisor In 48 hours. I called customer service again on 5/21 and they said he would call me in another 48 hours. On 5/23 he finally called me, telling me the timing belt jumped a few teeth and gave me a quote to repair the timing belt and water pump and would do the coolant flush free of charge for my inconvenience. I decided to get a second opinion, he towed it to Tires Plus (same parent company Bridgestone). They removed some parts to look at the timing belt and told me a tension pulley was broken. I asked for a written description, they could not provide one.

Firestone in Springfield, Ohio (Upper Valley Mall) - by far provides the WORST customer service that I have ever encountered. I have been there twice now and both times I have been treated as an major inconvenience from the moment I walked in to the store. The first time the member was very aggravated because he had to input my information because it was not in the system. Today, I had an appointment for a simple oil change at 11:00 (my lunch hour). There was no one in the lobby and when the employee saw me, I was not greeted and again, I seemed to be an inconvenience. I gave him my key and went for a walk because it was a nice day. I returned 45 minutes later and my car was still in the parking lot. When I asked for my keys, I was offered no explanation or further customer care, he just said "here you go" and I left. Wow - are you kidding me? How does this place stay in business? I would say 0 stars but that was not an option.

They installed passenger tires on my 2011 Ford transit connect and all 4 are defective. When I went in to see what they could do, they did nothing because "they" put passenger tires on, instead of correct tires but would not do anything about it. I also had the ac checked on wife's car and they claimed I needed a compressor. Price was 2500.00. I had my nephew check it and all that it needed was freon. If you're a women, I suggest not to go there at all. I'm not degrading girls at all, I know they will take advantage of you not knowing about cars.

Incompetent, Unreliable, Inefficient service provided by Firestone AGAIN. With past bad experience at Minneapolis Firestone (Hawthorne), I should have not gone to Firestone again. I had to go there because my engine light turned on and I was going to a hospital with my wife. Saw Firestone in Edina and thought to get it checked. I showed them the scan code P0301, they still charged $99 for diagnostics claiming there could be other reasons and they will thoroughly check. After their diagnostics, they told me that one ignition coil is totally not working and suggested changing all four spark plugs and all four ignition coils, plus cleaning the fuel injection system. Got that all done, also applied for Firestone's credit card offering 10% off. Still my total bill after 10% off was $800. Then in two days again the engine light came up with code P0300 (multiple misfire detected).

We had the brakes and rotors replaced at 7810 W 80th Ave, Arvada, CO 80005 on a GMC 4 wheel drive. On a trip to the mountains the brakes failed, overheated and began smoking. Even with a 12000 mile and 12 month warranty they refuse to replace them. Said they cannot prove anything is wrong after driving around the block but we should replace the rotors because they show signs of bluing which means heat damage. The truck is now unsafe to drive. On the paperwork after inspecting the truck they stated we refused to have the brakes and rotors replaced but that was never offered. They did offer to replace them if we paid for it again.

I am a repeat customer with my company's fleet and I have trusted my trucks to Firestone on Andrews Hwy. in Odessa, TX. Lilly has always taken care of all my needs. She is very polite and professional.

I had got a oil change done back in May 09, 2019. And haven’t my oil change done that long and next thing you know. After paying for services and things like like then leaving my car was making a strange noise in the engine I took my car right back to the company. And complained about the noise. The employee and the manager tried to act as if I was going crazy because I was female and didn’t know anything about cars I’m not that simple. Other than that. I got in touch with corporate about the problem and they was really nice and understanding and I appreciate them. But the manager over the store was all rude and felt some type of way and I’m the one who should have felt up type the fact it’s my ride not theirs.

Had my car inspected. The next day the muffler was hanging off, they want no responsibility for it. Also had tires rotated and mark them just to see if they did them, weren't done. Give them so much business and all I do is listen to formality of what they do. Had it and won't give them business anymore. Don't trust.

I have been going to the Firestone located at 1001 Bridgewood Dr, Fort Worth, TX 76112. I have the lifetime alignment program with them and I have been complaining that their alignment program is not working. In the fall of 2018 I got 4 new tires from them as well as an alignment multiple times. I was heading to Houston this weekend and once I arrived I had a slow leak in my RR tire. I took it to Discount Tire and that is when I saw the worst looking tires I have ever seen. The back right tire had NO tread in the middle of the tire. The two front tires wore down to the metal on the insides, etc. All 4 tires had to be replaced.

I arrived upon opening to your Firestone Center at 8:00 on a Sunday, which I figured would be your slowest day and upon arrival I was told it would be 4+ hours to be serviced, meaning 5+ due to appointments and 2 mechanics. How can that be? I have been a member of Firestone for 15+ years. Totally unacceptable!!!

On 6/14/19 stepped out my door to go to work and my tire was flat. So I called AAA, in 15 mins they were at my door changing my flat tire. I have a warranty for these tires that are Firestone brand so I can take it to them to repair/replace it. I got to work called Firestone in Riverdale, MD where I purchased the tires. The girl told me that I could not get an appointment until 6/29/19. 2 weeks later. For a flat tire. Are you ** kidding me, really. So she gives me 2 numbers to a Tire Plus, this is their sister stores and they will help. So I called, made an appointment for the next day.

Incompetence. For the second time we have taken my car to the Firestone Frisco on Preston Road locations and they were unable to correctly diagnose the problem. This time, they finally found the problem but ordered the wrong belts and were unable to get the correct one. We had to pay to have my car towed a second time to take it to the dealership. Firestone forced us to pay $200 to release my car and all we got out of it was one of two belts, UNINSTALLED, and a huge waste of my time. They are unknowledgeable on any car newer that 2000 and they are NOT "Complete Auto Care". All they really know is tires.

I'm writing about my experience with at radiator repair at a Firestone complete care center in Fredericksburg VA. My daughter was traveling home to NC from Delaware. When her vehicle started to overheat. She pulled over and immediately called me. I informed my daughter to pull over and call roadside assistance. They determined there was a leak in her radiator. Roadside assistance got my daughter to the nearest FCC. Unfortunately I had to get my daughter back home to work the next day so I purchased a plane ticket for her. The next day I received a call from FS stating the radiator needed to be replaced. I authorized the repair of which I thought was extremely high over 900 for a 2005 Honda Civic radiator labor and parts. To make a long story short the vehicle was repaired I paid over the phone and my daughter picked the vehicle up the following weekend.

Because of words spoken to me when I picked up my vehicle and words printed on the invoice for approximately $1,200, I expected there to be no further cost to repair my air conditioning. After the installation of the new compressor, it states on paper that no leaks were found. Additionally, an employee told me the following: “You should be fine. If it blows hot air at you again in the next two to three weeks, just bring it in and we’ll fix it for you.” He then went on to mention something about a warranty being applicable. Additionally, I specifically stated that I had taken it to Honda and they did the initial test. In other words, if there was a leak, the dye would be visible.

Just for the record, on June 9, 2019 around 5pm, the guy on the front desk refused to help on an emergency simply fix a flat tire. Very rude. Kicked me out of the store. When asked his name, he did not want gave it to me. Do not go there, their reviews online are very bad, I thought they may help me, but I am wrong.

Firestone stripped the drain plug on my oil pan. No one calls b. Don't get oil changed here. These people talk real big on their website about how they guarantee their work. Ha NOT. I can't even get one of the spineless weasels to call me back. I guess I need to go have a menopausal meltdown in their store. Over the years I have spent a reasonable amount of money at Firestone...whether it be oil changes or tires. I guess they won't miss me or my money.. That's okay. I live in San Antonio and am Hispanic. I will be sure to tell my primos and primas abuelo, tios and tias. I figure if I can get at least 4 of 'em to climb on board that will prob hit FS in the pocketbook a couple of grand. They can suck it!

On May 14 we were headed home on I-10 thru Lake Charles, LA, when we had a blowout on the car that we were towing behind our RV. We called Firestone on Ryan Street--and the guy said to have it towed in. Meanwhile, traffic on I-10 stopped completely for about two hours (because President Trump's motorcade was due by). When traffic resumed and the tow truck could reach us, we again called Firestone--who once again said to tow it in--which we did. The tow driver left the car at Firestone and the guy behind the counter told us he couldn't change the tire until the next day as other people had come in since he talked to us. He was not even nice about it. (It was about 4:30 pm and the store closed 2 hours later.)

Took my car in for a Freon leak in my air conditioner and after 3 trips and a $1000 bucks later they finally fixed it. First time was told it was a leaking Schrader valve so they replaced both high and low side valves and recharged my system for almost $300 and less than a week later it's blowing hot air again. I popped my hood and one of the Schrader valves they replaced was leaking. You could see the dye coming out. I was skeptical about the valves being faulty from the beginning because I know quite a bit about cars myself and had already checked my valves with soapy water and they seemed fine but I gave them the benefit of the doubt.

I went to Firestone in Belleville, MI on Belleville Rd on a flat tire and was told by one of your customer service employees that they were closing in 20 minutes and it was nothing they could do for me. I advised him that my tire was completely flat and that I was unable to drive it. He still refused my business so I took my business and car next door to Belle Tire where they also told me they were closing in 20 minutes but they will be happy to change my tire and they did it in less than 20 minutes. I think the Firestone employee was rude with no regard of my safety, my business or your business.

A service tech was only suppose to do an oil change. The tech removed/broke off the clamp from the transmission fluid line and did not replace it. Did not report doing so. My son drove away thinking all that was done was an oil change, like requested. From the transmission fluid leaking out, my son got stuck and it blew the transmission. Reported it to Firestone in Quincy, MA. They totally denied it.

This shop is filled with absolute crooks. They didn't do majority of the work I came in for, and tried to sell me items my car didn't even need. They told me I need a new air filter because it was dirty, brake fluid flush, and coolant flush. I asked them to show me how dirty the air filter is (I just inspected it a week ago and it looked like new), and where in the manufacturer service interval says to flush the coolant and brake fluid at this mileage. They then told me they didn't actually inspect the vehicle. I came in for a vehicle inspection and tire rotation. They did not inspect the vehicle, nor did they rotate the tires. Instead they tried selling me needless parts and services. If someone chooses to work here, their integrity is likely compromised. This shop was charged with fraud in 2016 and it's clear they haven't changed their ways.

Brought my car in for an oil change at the MacArthur Blvd location in Irving/Las Colinas. Sam greeted me with a smile and a great attitude. He advised me about a $10 coupon that could be applied to my total bill, and I was grateful as I hadn’t thought to check for discounts. The waiting area is clean and roomy. Yes, there was some upselling - as in most service centers - but I was not pressured. Overall it was a great experience, and I highly recommend this service center.

Took three weeks to get 1 tire. I bought in my fleet vehicle to replace a tire on Saturday. I was told they didn’t have it in stock and they would call me on Monday. I never got a call. A week later I called them. They said the tire was in and they would call to let me know when I could come in. Never got a call. Two weeks later I walk in. Manager is out. Asst. Manager didn’t care. Spoke to area manager. He said sorry. Bad service. No remedy but to finally buy tire on three weeks later. They suck.

Updated on 07/24/2019: I have been a loyal Firestone customer for decades. I visited a store and asked for my rear brake light to be replaced. I later learned they broke my LED light/wiring in the rear brake light. They did not tell me and let me leave with a damaged rear brake light. I returned for them to fix it and they would not touch it and would not admit they broke the light while replacing the regular brake bulb. I paid over $176 out of pocket to have the LED light/wiring repaired and Firestone said they would reimburse me.

Took my car into Firestone for a simple oil change, Car had 56,000 on it - Oil had been changed always as scheduled. First, of all the Manager acted as if I were stupid - Ask him for a Mini Oil Filter/ and Full Synthetic Oil - Of which he replied, "The Filter we use is the same if not superior, and there is no such thing as full Synthetic Oil"? I ask what that meant, and he said all puffed up, "That is such a misconception by the public. No such thing - It is always a blend, and that is what you have been getting."

I completed and submitted all the necessary paperwork for my $100 rebate for my Firestone tire purchase. It took months to get a response and now they denied my claim and sent me this response: "PETER PETER, Your reward claim (Claim ID M9154914734024) was not approved due to the following: 100BSROSPRING19 - 2019 Firestone US Spring. We were unable to confirm eligible purchase based on invoice information provided." I will never buy anything from Firestone again!

I took my car to Firestone in Sumter, SC. to get 4 new tires... oil change and to get a life time alignment. My car was kept til the next day and I was informed I needed some front end work before the alignment could be done. I asked the gentleman on the phone how much all of it would cost... tires... oil change... and alignment too. He figured it up while I was on the phone calling it all out as he done it. I was given a quote of $1100. I got my car back on Wednesday and to my surprise the total was over $1700! I spoke to the gentleman about it. He tried to tell me that the $1100 quote was for the front end work only. That is not what I was told or I never would have agreed to have the work done. I am very unhappy about this! I have done business with Firestone for many years. I have always bought Firestone tires because they outlast all other tires. Never again will I have any mechanic work done by Firestone. Unhappy customer... Doris **

I took my car to a service center because my windshield wipers were acting up. They sold me 2 windshield wiper motors for $256 a piece. These are available at any auto parts store for about $40. After they supposedly tested my car I took it. Paid $881 for the total repair. The original problem immediately recurred so I took it back. After 4 days they still couldn't fix it and I demanded a refund. They put my old parts back in and the car hasn't acted up since. These people are vultures app to screw every customer that walks through the door. I would never go back for anything other than to buy tires that were installed elsewhere.

I guess I should have read reviews before taking my vehicle to Firestone Auto in Titusville, Fl. They said my Freon was 1/2 pound low, liars. It only holds 1 1/2 pounds and I checked it before I brought it in and it was full. Cost $249.00. Did not fix the problem, so they say it is a valve and it will costs $250.00 more. I agreed. Stopped working before I got home. Only about 2 miles away. So the next day I am leaving on vacation, with no air conditioner in Florida. They said I had a 12000/12 month warranty, but warranty on what? It is not fixed.

I will never ever take my car to Firestone again!! So we just took the car to a different place. They patched it and only took 10 minutes!! The mechanic said there was no reason Firestone couldn’t patch the tire yesterday and sent us on our way and instead they wanted us to buy a brand new tire because they said the hole is too big to be patched!! I would never recommend going there!!

I wouldnt recommend anyone to Firestone at all for anything. I went in one evening after work for oil change cause the light came on. Mind you Firestone was the closest so there I stopped got oil change by pose to be certified tech. Justin left there went straight home. This was on a Weds. Got back in truck on that following Saturday to make a few runs. When I turned it off oil started dripping from the bottom. Now mind you at this point my truck wouldnt start back up at all. Called Firestone. They say bring it back so it's not driveable. Have to get it pulled to them for them to tell me I have a crack in engine. Ok how did this happen? They saying not their fault and being very very rude.

Store # 019925. Managers: Brandon and Eddie. Appointment scheduled via Firestone website at 12:14am on 5/1/19. Scheduled 4 tire replacement with installation of Bridgewell PS 890 Touring 225/55R18 Out the Door Price $415.71. Upon Arrival Manager Brandon told me that he did not have the tires and it would take over a week to get. I requested his supervisor because I I had wasted my time and I barely made it to that store with a nail in my tire. Spoke to General Manager Eddie, he stated the best he could do was install 2 alternative tires. When I pushed for the other 2, he finally said he would see if another store had this alternative tire.

I have been a Firestone customer for many years. Recently, on several occasions, I have received very poor customer service. I made appointments several times in Temple, Texas for oil change/tire rotation. I paid for lifetime tire rotation. After arriving at the store early for my appointment the service writer takes my keys and my vehicle sits for 45 minutes without being touched. I was never told they were behind schedule or didn’t have enough mechanics on staff. The last time, last week, I had to ask for my keys back so I could leave in time for another appointment. On contacting customer service I was told the store manager would contact me within 48 hours which he never did. Very very poor attitude on the part of Firestone. There are many other tire stores to choose from, which I have now done.

$2000.00 quote for Tires and Front Brake Job. I dont think I need to even expound upon my title except to say this quote was for a 2012 Rav4. My wife brought it in and requested the work but quote before they started. > $1000.00 for tires. Are you kidding me? >$1000.00 for Front Brake job - this is more than TWICE what I would pay the Toyota dealer! I thought that Firestone had dropped their commission-based service quotes but I guess I'm wrong. Needless to say I told them not to touch it and I'll be going somewhere else in the future. YOUR loss Firestone! I only gave one star because I can't give less.

Well I only have Firestone done my work on my vehicle this day after months of driving my Rogue to get my oil change. Indicator never alerted me which the service department didn’t reset. It went back in the same place and told the girl that I needed a oil change said to her, “Please reset my computer.” Well it went crazy. She tried to tell me I needed to take it to Nissan dealership to have it repaired. All I wanted was an oil change not an attitude from her. Well I left without an oil change. Was pissed at being talked to like that. She refused to talk to me cause she thought she was right so I am dissatisfy with Firestone service.

Let’s start by saying, I have been a loyal customer at this Firestone for a couple years. Their Manager Brian and head Mechanic German were amazing, honest and if you had a question they were more than helpful and took the time to make sure it was understood. That said, there is a new Manager and new employees here. A couple of months ago, my sons check engine light came on. We took it in for an oil change and to put it on the reader. I got the car back, was told the oil change was complete, and they had documented the check engine light was on. I advised the receptionist, that was why I brought the car in. I paid 150$ for them to place the car on the diagnostic reader and find out, the 02 sensor was bad (a 30$ part at AutoZone). They wanted 300$...

Terry at Firestone George Urban store is always so helpful and trustworthy...It doesn’t matter who in the family he is taking care of...You can always be assured he is giving you the best information and a fair deal. Thank you Terry!

To start off luckily I was not stupid enough to fall for their CON ARTIST ways... but I want to get the word out there to not use the Firestone at 2908 Broadway Pearland, TX 77581. This was the first time for me to go to this location; we usually go to the other location in Pearland, Tx off of Broadway. I went there less than a month ago. I have had just got my tires rotated and balanced at Discount Tires pretty much right next door to this location. We have lifetime alignment on all of our trucks.

This rating would be less than one if it were possible. I took my truck to Firestone in Lake Worth, Texas, to have the TPMS sensors installed, They used their tire machine incorrectly and damaged the rims and did not get them back where they had marked them for balance. I brought it to the service manager, he agreed that they damaged rims and mounted tires incorrectly, asked me to leave it with them and they would send them out to be repaired. Now I am down with my truck for 3 days but ok he is honest and there is nothing to be done about the down time so I am ok with that.

Went to the Firestone in Northampton Massachusetts to get my car serviced! It was efficient and a very relaxing environment!! Orlando is a great technician!! I came to get my car serviced once before and came back to get it serviced by Orlando again!! I recommend Firestone as complete auto care!

On 3/29/2019, I was at Firestone for a routine oil change and vehicle inspection. It was recommended that I get my brakes serviced, which I initially declined but decided to get done foregoing using my own mechanic to get the work done, which would've saved me a considerable amount of money. I truly regret that decision now! The day that Firestone worked on my rear brakes, I noticed on a very short drive that my truck was vibrating/shaking and I could smell a weird odor coming from the rear brakes I'd just had serviced. A light cloud of smoke was visible. I brought it straight back, explained the issue, and they adjusted my brakes and (e-brake). I noticed the same problem a few days later and was livid! I spoke with the Manager, Sean, and made an appointment to bring it back on Mon., the 15th of April. I arrived at 1:30, for a 2pm appt., and remained there until the shop was closed for the day.

Hey y’all. I just bought an 07. Love it. Took it for a state inspection and an oil change. Firestone in Christiansburg Va. They found two motor mounts needed replacing. $900. I knew it had a rattle in front end but thought it was the right ball joint. Great - the rattle is gone! But.... as always I looked to make sure that there was a new filter and I checked the oil. All good. What I did find was the transmission dipstick and the guys caliper hanger laying in the engine compartment. I had words with them and left it at that. Talked about responsibility to ensure the customer's safety and integrity etc etc.

I’m not happy at all with Firestone. It’s the last time I will take my car there. I paid 614 dollars for a alternator and they did not even offer me a oil change. I’ve never paid so much money for a repair in my life. I thought it was gonna be 450 or 500. I’m gonna tell all my friends not to go to Firestone.

Took my 2004 Civic into shop to have diagnostic check of the AC system. It was not blowing cold air. After about an hour, I was given an estimate. The AC Compressor was not working? The low end line had a leak. The AC system needed to be recharged after a new line and compressor was installed. Cost $1,200. Compressor $ 577. Line $150. Refrege $150. Labor $500? So, out I went. Now, I took it to my mechanic. AC Compressor working, Check R 132 level good, AC clutch engaging. Added a little R 132. Blowing cold air. My research on parts: AC Compressor $100.00, Line $30.00, R123 $19.00. So, the AC compressor was indeed working, even if it wasn't the repair estimate for parts and labor would be about $900 more?

This morning I noticed my brakes squealing a bit, I shopped around online and found a $50 off coupon which I had sent to my phone via SMS, I decided to give them a try. The price jumped from estimate of $209 to $366 dollars, they claimed rotors could not be resurfaced, I think that's actually unlikely as I had them replaced 2 years ago and got my vehicle in so quickly after noticing the issue. But the real joke was when I presented them with this $50 "coupon" upon payment, they said it had already been applied. I said, "How can this be as I've not even shown it to you until now", she pointed around on the very confusing bill to show that 2 "discounts" had already been applied and that they added to $50, I said these numbers don't actually add to $50 but she insisted that somewhere and somehow it was already included in my quote. Total bait and switch, I find this company's marketing methods highly questionable, to say the least.

I received great service from the time I walked in. The mechanic explained to me about the tire service I would receive in detail. It was great service. Thank you Firestone for your wonderful customer service.

This Tuesday, April 10, 2019 I took off from work to drive to Fredericksburg to pick up a used car that experienced significant problems. My mother purchased the car on March 1, 2019 and because of the issue was assured the car could be return. We took the car back to Car City after lengthy discussions with the owner Chris **. Later, after 22 days, we found that the loan Chris stated he could unwind could not be undone.

I scheduled an appointment to have my rotors and brakes changed. After already being there an hour and a half the service manager tells me that they have to wait on a second set of rotors because the one they had in stock were not for my car though they should have checked that before they confirm the appointment that they had rotors in stock for my car. After the second set of rotors arrived they were still incorrect and I had to wait for a third set of rotors. After everything was said and done I drove away only to find out that the brakes didn't work. They went all the way down to the floorboard and had to turn around and waste another hour because they were so incompetent.

I am satisfied with the resolution to my issue but very dissatisfied as to how long it took to resolve. I don't think I will ever work with this company again.

I bought four custom chrome rims for my vehicle. I took them to Firestone to be installed as I have with most of my other cars. First they scratched my rim Beyond repair. Second thing they did wrong when they installed the tires on the wheels the valve stems for hitting the calipers. They wanted to give it to me that way I told them no way. So they ended up sticking the valve stems on the inside of the rim. These rims had a secondary hole in the back for the TPMS sensors. He told me I would have to fill the air that way. Not only that the two sided taped the TPMS sensors on the inside. They blundered this job so bad that I had to spend two hundred and three more dollars to have a another company do the job right. I would really like my money reimbursed from Firestone.

Updated on 04/11/2019: This review is in regard to my previous review last week. Someone from the corporate office replied to my post. I emailed their team and was told someone from the corporate office would contact me in 72 hours. It has been a week now and still no response. I’d like to get the vehicle fixed and have this situation, but Firestone is slow to repair their mistakes that have caused damages to my vehicle.

PUBLIC SERVICE ANNOUNCEMENT: I took my truck in to be serviced at this location and I picked up my truck on 3/16/2019, When they did their routine inspection they checked and tested my batteries. The technician that serviced my battery was Maddox and everything was supposedly inspected again before my truck left the shop. Wrong! That technician left an allen wrench or some sort of tool that ended up completely melting and destroying my battery and frying my alternator. At which point was sparking underneath my hood and obviously caught fire and caused damage to my mesh protectant on my hood.

Truck died across the street from Firestone establishment and one of their mechanics was coming back from lunch and seen me and told me pop the hood. He told me, "Don't worry your alternator is bad and that's an easy fix." After having my vehicle the entire afternoon I was told it wasn't alternator it was a sensor. I paid my hard earned money for the repair and took my truck home. The next day it died again, had it towed by Geico and they had my vehicle day and half and it never died on them. I get it home and two days later it died again. This time they tell me they believe it's the crankshaft sensor but they can't put it on because my truck is showing no codes.

I took my car to firestone because it was having some issues I thought was battery related. Basically they changed battery but the rest is a horror story I’m going to corporate about. They claimed the fuel module needed to be replaced. Took four days to get said part supposedly.. give me my car back after 8 days. Then two days later my car stops without warning. Very dangerous. They say it’s the fuse panel so they claim they change the fuse panel. Get car back. They say it’s better than new. Falllsseee.

I am late for my schedule appointment but even though I am very happy with the service and care provided by Firestone Service Station and more specific for the customer need. Thank you for the wonderful care on your customers.

Sent numerous e-mails and surveys to corporate about bad experience. Other than the initial response to the first e-mail that I would hear something in 24-48 hrs. (which I did not) I haven't heard anything but crickets. For you Firestone corporate reading this try **, incident **. Was given print-out of readings which couldn't e read to ink problem, stapled to back of receipt without any explanation at all of findings.

I took my car into to Firestone for an oil change. The check engine light was on, so the rep asked if I wanted a diagnostic test to find out what was the problem. He said the cost was one hundred dollars. I found out later he could had used a code reader to find out I had a bad catalytic converter as opposed to running the costly diagnostic test. Both yielded the same results. Except one was free and the other one hundred bucks. This is the second time I have had a problem with Firestone from their constant up sale, to their lack of other options presentation. #overthem. I have been a card-carrying member for over twenty-five years. I have seem the customer service decrease to almost nothing. All the Company cares about in the bottom line. There is no such thing as customer care.

I called ahead to get a price on an oil change (basic). I was quoted $24.99 period. Once my son returned home with my receipt, I noticed that I had also been charged $3.00 for labor as well. My question is this. How the heck do you quote a cost for the change and then list it as "parts" and bill me $3.00 for labor? You people are a joke and will never have to worry about ripping me off a second time. I will be phoning USAA to dispute this scam that was pulled. It is a sad day when a company as large as you guys have to stoop so low as to take $3.00 from your customers.

Took my 2014 Chevrolet Cruze in for a Oil change on 3/16/2019. I pull out of the parking lot and notice my check engine light is on which was not on before the oil change. I return and inform them that my light was not reset when the oil was changed and the light wasn't on before bringing it to them. So they supposedly reset it but it pops back on a few minutes later. I'm officially done with Firestone. I have lost enough money.

Had cooling issues so I took my car to Firestone for a diagnosis where they told me I needed a new thermostat. I agreed and paid not only for the thermostat, but also for the cooling system test. Took my car home afterwards and was running fine, however when I drove it to work the next day it died on me in the parking garage. In addition, when I came back out on lunch break, there was a huge pool of antifreeze under and to the side of my car. Called the manager and he helped arrange a tow truck to come off which later they charged me for. I would have never agreed, but he made it seem like they were taking responsibility.

I highly recommend having your oil changed at Firestone if you'd like them to forget to put the oil plug back in, resulting in a burnt out engine on your new car! Or better yet, receiving no response from them on the $11k plus in repairs required due to their negligence! Even better, the cost I am now about to shell out in attorney's fees... OVER AN OIL CHANGE!!!

Updated on 03/16/2019: Well I am officially done with Firestone. Received a call from Firestone this morning telling me they zipped tied the part that they broke back to my car. A good company would have replaced the part. I feel taken advantage of. All ** working in shop. I can only wonder if that makes a difference.

Went for car repair on a gasket. Currently pursuing Small Claims Court for repair of damage done to the fuel pump while gasket was being repaired ($2000). Went through Firestone protocol of filing a claim. Firestone denies everything based on their "unbiased" report from inspector Allen. Case closed. BUT - A letter of denial about the inspector's report can be submitted for review to another level of supervision... If you use Firestone be prepared for dissatisfaction of work, lack of integrity, lack of communication and no recourse for dispute. Miserable - Stressful - Frustrating - Confused.

I took my 2015 Mazda 3 ISV to my local Firestone Complete Auto Care store on Market Street here in Riverside, CA on Monday March 4th, 2019 to get 4 new tires. I approved their Tune-up, Fuel Injector cleaning and wheel alignment. I got the car back later that afternoon. Then on Tuesday while driving to work on the freeway I hear a high pitch whining noise like the sound of a lathe cutting wood in woodshop. I thought it was from a car passing me in the freeway since I’ve never heard that noise all 4 years that I have been driving my car to/from work every day for the past 5 years.

I have a 2008 Toyota Corolla with 189,000 miles; on February 12 2019 I had an appointment for an oil change at 09:00. After the oil change I drove home 5.8 miles. I did not use my car till 6:15 pm. I drove for about 5 miles and my oil light came on and the car stopped. I checked the oil stick and found out there was no oil in the engine. I called AAA and had them tow my car back to Firestone. By this time they were closed. I left the car there and had my wife drive me back home. When we arrived I noticed my oil filter was in my driveway. The next morning I went back to Firestone and showed them the oil filter. The person in the shop proceeded to put oil in the car and tried to start it. Of course my car did not start. After 30 minutes he stated that he spoke to his manager and they will give me a car rental.

Good if you only want new tires or an oil change. Had an issue on the interstate where my engine was whining and the RPM would spike followed by the car not being able to accelerate. Eventually the car was not operable because of it. I had the car taken to Firestone. They tell me that the cause of the problem was the alternator and battery. I get those replaced.

801 N Barrington Rd Hoffman Estates, Il.

I've got a Bluetooth OBD-II code reader in my car, so I knew what my fault code was when I walked up to the counter. After telling it to the guy behind the counter and asking if he'd take a look, he took my keys and went into the back. Half an hour later, he was quoting me $650 (!) for an upstream oxygen sensor. I turned down the repair, but still got charged $107 for a "computerized engine analysis" - AKA, plugging in a code reader and reading the code that they already knew. Another shop quoted me $300 for the same repair on the same day. Also, they listed the price of the part I needed as $240 on my receipt. The same part number at any other auto parts supplier is under $70. Seriously, these guys are crooks.

Very disappointed. Thumbs down. Wouldn't recommend to anyone. Their great master technician that charges 95.00 said we had a bad fuel pump only. They had the truck for 4 days. The day we picked it up the manager Daniel ** was at the register, 1st of all he couldn't even count the money we gave him right. Said we were a 100.00 short, my husband told him, "No count it again". Then he said, "Oh it's all there" and said we were all set without handing us the keys. My husband had to ask him, "What about the keys".

My monthly payment to Firestone is $61.00 a month. Every month I get a new statement. Firestone applies my payment and then charge me $47.01 in fees and interest charge. This company is as crooked as they come. There should be an internal investigation by consumer affairs. Their service is terrible and they are cheating the consumer with their billing practices. Howard A **

I bought 4 Bridgestone Dueller A.T. REVO 3 and needed them mounted on my custom 17" wheels which still had the old tires on them and were not mounted on my Tahoe. I dropped off my wheels with old tires on them at 11AM Saturday Feb. 16th at the 4390 Eaton St. Mt. View, Colorado location and was told I could wait for about an hour or pick them up later. I had errands to run so I would be back in a couple of hours. I called a couple of hours later to check status of tire change and they still were not ready? The store closes at 6PM so I figured I'd show up at 5PM to pick them up, they still were not ready. They had been mounted but not balanced because they were having problems doing so. I told them to forget about it - that I would have it done later.

Dropped my car off Saturday at 9:00am after calling and they said to drop it off. I called at 3:30pm to check on my car and the guy said on the phone he had no idea that my car was there. I then called at 5:45pm and they told me they were working on my car. Finally on Sunday I called for the status on my car and her told me “they haven’t figured it out yet “. At that point I got a ride to pick up my car and the guy at desk told me the battery was disconnected and they just left the car sitting in the parking lot for two days. A car worker connected my battery and I took the car. My family has been customers for a long time, and I will never go back there again, very disappointing! Now I have to Uber to work for Monday.

If I could give NO stars I would! I have taken my vehicle here three times now and they've struck out with me- I will NEVER go back... Not to ANY Firestone. I knew they were overpriced to begin with (researched in advance), however, the location was extremely convenient as it allowed me to WALK from home and back to drop off/pick up my vehicle. The whole experience with this FRAUD of a company has been so daunting that I will not go into all of the details. Suffice it to say that if my car should break down in their parking lot, I would pay to have it TOWED elsewhere!

The manager called and explained it was a mistake that there is no need for a coolant leak diagnostic and that everything is now fine with my car. I am updating to three stars since they did reach back out but I am still not sure I can trust that everything that was already done was needed but since they did the work I am agreeing to not dispute the charge for the work that was done. Thank you.

I needed two front tires and an alignment. I had researched and gotten a tire quote online. Went to the store and was told the least expensive tire was $100.99. This was after I asked for the on sale tire that was $62.99. I was told they were out of stock. I said I would wait until the tires came in. I was then offered a discount on labor. Price went from $399 to around $350. I again stated I would wait for the tires to come in. Sales person then went into shop to see if he could find something else that would work. He returned moments later telling me I was in luck, he found just the tires I was asking about. Someone had ordered them and not picked them up. He would let me "have" them.

Updated on 08/13/2019: Still, no one from Firestone corporate will call me back. Also, they are clearly upset that I won't go away as they have blocked me from being able to post comments and my concerns on their Facebook page. They used to give me the response my "issue has been escalated and someone will call" but now they don't even do that. My son never got back the $438 they stole from him but I continue to have success in preventing others from using Firestone and being ripped off. One of those situations happened the other day when a friend of mine went in for tires and they tried to sell him a "lifetime alignment" option. They told him cars need an alignment every 6 months so it was worth the money...Are you kidding me? Fortunately, he decided to leave. When he told me about the experience, I was able to tell him about Firestone did to my son and it validated for him to stay clear of Firestone.

I went in for tires and they said I needed 1625 in additional work so I told them, "Just put the tires on and I'm going to get a second opinion," like I always do and the mechanic I took my car to said I only need 300 dollars in work. I won't go to this place ever again.

I have been bringing my cars to Firestone for years only for the reason we have a Firestone card and make use of the 6 months interest free financing they offer since most times it's difficult to pay out of pocket all at once for car repairs. That being said, we are DONE! My care was there in June 2018 for tires and BRAKES. Come September, my car is acting up, not accelerating and the check engine light is on, traction light on, oil light on. Bring it back in. Later that day I am told I need camshaft sensors to the tune of $309.98 and an Engine Pressure Sender $308.59 + Tax and fees.

I requested an appointment online through the Firestone website. I received both an acknowledgment and a subsequent confirmation email. When I showed up at 7:00 am to the Daphne, AL tire center, I was told they couldn't take me. If I wanted to leave my truck all day, they'd try to fit me in. I restated that I had a confirmed appointment and the staff said, "Well, we tried to call you last night to tell you not to come". That was it, no other statement except, "It's not our fault!" in front of a lobby full of customers. I took my truck to Walmart for the simple oil change and tire rotation and received great service. After being a +20 year customer, I can no longer recommend any Firestone Service Center.

I will never go to Firestone ever again. Never knew a simple oil change result in a new engine. I went to Firestone for oil change in Atlanta GA. In 1 week my oil went low and now my engine is mess up. Firestone ** my engine up.

Late December, 2018, I went to Firestone on Joint Base DML, to get my donut spare for my 2008 VW R32 valve stem replaced. It had a audible and visual leak at the top of the valve stem. I did not tell the service so called tech, the size or type car the donut spare was for. I go in and ask them how much to replace a valve stem on a donut spare. The so called tech goes, "Nope. Can't do it. That wheel is too big to go on our tire machine. You have to go to the dealer and get a new wheel and donut tire." I replied, "For a valve stem!!!!" The so called service tech, proceeds to apologize as I turn around, and quietly head for the door.

FALSE DIAGNOSIS. Had a power steering leak diagnosed by Firestone and was told 2 lines needed to be replaced. Quote 900 dollars. Very high but needed it done. Returned the next day and noticed leak under car. Firestone rechecked their work and said all is good 3 weeks later and still leaking so back to Firestone. Now they say rack is leaking. Rack is only 6 months old. Brought to another shop and was told line was stripped and replaced it. Line plus labor 90 bucks. I have called complaint line on 12/31/18 reference number is ** and still no one from district management has called me. I want a full refund for my aggravation.

I had been going to the same locations for years now. Every time I go. Seem like I can never go without them telling me something is wrong. To make a long story short last week I took my car in for brakes. The worker told me I needed rotor. Keep in mind I have never had my rotor turned. I asked if they could be turned they tell me no. So I agreed to have brakes and rotor done. A week later, I had a nail in my front driver side tire. I take it to the same location on Galloway. The worker Jake tells me they can not patch my tire because the thread was too low.

I went to the same Firestone where I have been going for a couple years now. I went there for two tires. And they destroyed my two rims. They handed my car back to me knowing they messed my rims up and didn’t even tell me, So I went in the store to tell the store manager, he then came out and looked at my rims, Acknowledged that they completely scratched my two rims up. He then said he will have them fixed. So he called me a couple days later to have me drop my car off. I have the rims fixed.

We had rotors replaced 5/2018 at Firestone Complete Auto Care, 6211 N Lincoln Ave, Chicago IL. when braking the stirring is vibrating. We go back to Firestone on Lincoln Ave, We were informed that the warranty is 12 months or 12,000 miles. Of course we have more than 12,000 miles, front rotors need to be replaced plus our back brakes need to be replaced for a price $659. My husband went to another mechanic who stated that the rotors were resurfaced and the original pads are still on. Firestone denies resurfacing. Firestone- you are playing with human safety trying to cut corners.

Firestone in the past has always been my go to center for everything from struts to brakes to exhaust and of course tires. This time my daughter went in to get four tires which in itself was not pleasant. Anyway they upcharged to get four tires Which I agreed to. The main problem is a phone call to my daughter that said they had to replace all the lug nuts because they had "swelled" and the lug wrench would not fit. Let's understand it is just at freezing (32 degrees). How could something so cold (metal swell?). Plus they stated ALL LUG NUTS had to be replaced which is an up-charge of $110.00 plus tax.

I went for an oil change at 590 East Roosevelt in Lombard, Il. I was told that oil was leaking after the oil change and that the oil pan needs changing to fix. I was quoted $ 700. I said no and had the car towed to an auto shop. I was told the oil bolt was stripped and cross threaded. I had the auto center that I took it to take pictures of the cross thread. I go for a simple oil change and wind up with no car and a broken oil pan bolt. So far I was charged for the oil change $40 for nothing, that I did not get since they ruined the car.

I went to Firestone in McKinney TX on 2930 El Dorado Pkwy to have my brakes done because they were squeaking. Technician said I needed my rotors resurfaced and new brakes on the back. I waited for 2 hours and was asked if I wanted to do alignment also. I declined the alignment then all of a sudden my car was done. 8 months later I bring my car into another mechanic and they told me when Firestone resurfaced my rotors they put grooves into the rotor causing my brakes to wear faster. So 8 months later a full set of brakes and rotors were required.

I have been using Firestone since I moved to MN 4 years ago. The management and workers have always been great to work with. Although the information isn't always what I wanted to hear about what was needed in my car, that have always been honest with what you needed to have done. They're always friendly and willing to go out of their way. Shout out to the management! I will always use Firestone no matter where in the US I end up because of the example the Rochester, MN shop has set!

I started using them when I moved to Henrietta NY. The car was only 1 year old. As time went on they kept saying I had bad brakes and I paid for new brakes over and over. My new boyfriend said he would change them for me, so Firestone gave me a box with the new pads as I had the lifetime warranty. My boyfriend put them on and now not quite 5 months and the brakes are bad again. When he changed the back set he found that they had never changed the rear driver's side at all - they were original factory Honda brakes. I will never use Firestone. They are dishonest.

Last week I took my SUV into the Firestone Center on Schillinger Rd. in Mobile, AL for a tire rotation, alignment check and oil change. I have been coming to this same center for a couple of years and they have done all of the maintenance on my vehicle since it was new. The next day I was driving and heard a scraping sound underneath my vehicle. I pulled over and checked under the front and saw that the aluminum skid plate that protects the oil pan was hanging down and dragging on the pavement. When the Firestone mechanics reinstalled it after the oil change, they only put two of the twelve screws back in. Eventually it flopped around enough that the wind bent it down and it started dragging.

STAY WAY FROM FIRESTONE in Wylie, TX! ⚠️ I bought four new tires for my car and everything went well. Two month later I noticed my rear tires were running flat with no tread in the middle and I was fishtailing when I drove in the rain. I brought it up to the tech who worked on it and he insisted that I was doing burnouts. I went to Discount Tire and they told me the tires were overinflated. I went back to Firestone and told the tech, he said I must have put air in it while smirking and kept going on about buying new tires. The technician was Adam and he was dishonest, unethical and my safety was no concern to him. THIS WAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND THE SERVICE WAS GARBAGE. STAY AWAY FROM THIS FIRESTONE! ⚠️

Normally I don't write bad reviews But, there is always a first time. On 11/12/2018 I went to Firestone in Fort Walton Beach to get an headlight bulb replace that it was not working on a driver side. I was in shock when person gave me the estimate...which is almost $200 dollars. According to the person at the shop they have to remove the bumper and other things to install the light bulb. Honestly, that was a ridiculous estimate I have ever heard before. Anyway...the person at the shop suggest me to get a second opinion. So I went to Express Oil Change located on Beal Parkway Fort Walton Beach. Guess what! I only paid $21.19 and person took only 9 minutes to change the headlight bulb and he did need it remove the bumper or anything in order to reach the light bulb... In conclusion Firestone was a about to rip me off!! Overcharging me for a lot money for no reason. I am very disappointed. They lost a customer.

First let me say that this is the first review I have ever done. I had purchased tires through my local VA where I worked $860.00. Appointment was scheduled for 10 am today, my husband worked midnights and took his truck over for the installation of the tires after he got off work. At 2:20 the tires were on. My husband declined alignment check as he was so tired he could wait no longer. Staff at the Garners Ferry SC location did not keep him informed of progress and when he went to leave the tire pressure light was on. So back in he went to get tires checked and the pressure was 20 lbs less than what was supposed to be and there was a leak in one of the valve cores. We have never in our lives waited over 4 hrs to get tires put on with an appointment. That is completely unacceptable. Thank you.

The Service Center in Menomonee Falls, on Appleton Avenue, will be the tire destination I'll shop at for many years. I bought a new, not used, Honda Civic from Schlossmann's Honda City in January of this year. About six months later I started hearing the telltale sounds of an out of round tire. I called the dealer and talked to the manager. He was extremely arrogant and told me flat out, he's not replacing any tires on my car.

It's really too bad that there isn't a way to give zero stars on here. Please do not schedule any appointments with FireStone Mechanicsburg. They do not value your time at all. In spite of scheduling the appointment, the car maintenance was not completed on time. Eventually, I had to take my car to other shop for the simple oil change. When I ask if the oil change can be done in next 2 hours, as I was ready to wait for 2 hours, he bluntly said no. I would never visit them again and recommend do not waste your time as well.

In the last 2 years I have had to have the starter replaced by Firestone; twice. At the same location I have had the heater core also replaced twice, the third time I needed it replaced it took it to another business to have it fixed. In 2016 I first had the heater core replaced, only to have to do it again in May 2017. They did cover this one under warranty but I still had to pay for labor. After having my oil changed in December 2017 I started having engine issues in February 2018- only to learn that there was no oil after taking it back to Firestone. My engine did blow in March and my Jeep sat for a few months while I saved money to have the engine replaced. It was replaced in August and the heater core went out in November sending steam and hot antifreeze into the passenger side of my vehicle.

So the Firestone Store manager and Regional Manager cheated me out of $600. I'll summarize my experience below and let you decide for yourself if you ever want to use Firestone for your vehicle repairs: Truck taken to Bakersfield CA (New Stine Road) Firestone Location for repairs and was kept there overnight. Truck was broken into overnight and backpack, clothes, misc items, and speakers/mic were stolen.

I recently was at the Brockport store in NY, for an inspection and a new wiper part, that was ordered and delivered on the same day. WOW, From the service desk to the car being pulled up to the door all the employees were super and professional, thank you for making my day great.

I went to Firestone (#006254) in Thousand Oaks a couple of weeks ago to have engine repairs done. I told them the reason for the visit was that the engine was misfiring and the notes include “intake manifold is bad, states that the vehicle is misfiring.” They charged me $99 for a diagnosis and found several other things wrong which I approved, including the Timing cover gasket which they added labor of $561.60. It took several days for them to do all of the repairs I requested. I picked up the truck only to have it die on me the next day when I drove it with the same misfiring issue. I called Firestone immediately only to find out they never worked on the manifold gasket but replaced another engine gasket. So I took it back to do the repairs I originally asked them to do.

I went to Firestone to get inspection then they quote me $500.00 dollars worth of work I need on car. I take it to my brother and he fixes it for less than one hundred and I take it to different inspector and they pass without problems. Firestone you lost a valuable customer today but you just keep right on ** people. I hope you lose all your customers and a matter of fact I will be advertising that Firestone's out to get your money money money. They will Rob you.

I went to a Firestone service center on 11-28-18 in Jackson, MI for a oil change and a set of 4 new tires. When the car was in the bay, the Manager named KIM, came out and asked me if I knew where the keys for the lugs was. This being my wife’s car I did not know. She was not sure. I asked them to just get them off. They quoted me an additional cost. I said go ahead.

This store used to be pretty good in the past, especially when a senior gentleman was working here. He is truly caring and knowledgeable. Since then, I gradually brought all of my car cares to this store, either a major or a minor issue. They always took good care of it or at least tried their best to help. Recently, I was so sad to find that the store changed the manager, who is very rude and hard to communicate — would not even have the patience to listen to a customer’s sincere explanation. First, he pretended he did not have the previous record. When I provided my copy that was given by the store, he changed to another excuse. The price is in mess too: within the same hour, he quoted four different prices for the same service, though he repeatedly said that he was using the same coupon, and to all customers.

I went into the Firestone in Newport, KY on November 17th for an oil change. When my car was ready, I drove it off of the lot. I get only a few miles from Firestone and my car starts smoking, really bad! I took it back to Firestone and I told ** what was going on, he listened to me. They corrected the problem. On this past Sunday, I was driving to church and my "check engine" light went on and it acted as if it was going to cut off! I wasn't happy! I called after church and I spoke with **, he said for me to bring my car in. I took it in, met with ** and with **. I chose to leave my car overnight for them to be able to fix the problem because keep in mind, nothing was wrong with my car before I took it into Firestone for just a simple oil change.

Brought Chevy Cruze in for check engine light, no signs of anything going wrong. Firestone claimed it was a head gasket, long story short after several times bringing it in after light never went off technician tells us that they can't fix the issue, should have never attempted to fix the issue & are now refusing to refund our money after having to take the car to a dealership to be repaired properly after a recommendation from them.

I took my car in for slow leak in rear tire... they took it off fixed it. Now I have 2 new icons I had to look up and see what they were for. Traction control... brake. Never had either before. They said bring it back... next day... they tried to clear them with wifi. Nothing. No cable for diagnostic.. .come back Fri... came back they got wrong cable. Come back again. 1 later nothing. Do you want break to check brakes... nope. Sensor tells you when you need pads. All they had to do is fix slow leak put it back on... no problems before now I have problem and they just don't seem to care or cost me money for problem they created... mad... mad... mad.

I have always taken my car to Firestone for oil changes. One day after I left my car started steaming a few days later. I promptly took my car in and they said I had oil leaks and would top off fluids but I had a mobile mechanic look and he saw no leaks. He found a cracked radiator cap which Firestone never caught and the antifreeze was not staying in. My engine steamed again and my car needs a new motor now and is just sitting there not running. I am frustrated with Firestone as I trusted them to pinpoint the problem and now my car is ruined.

Took my car to Firestone for tire replacement. I was told it would take 60 to 90 mins. 2 1/2 hours later they tell me 2 tire studs were stripped and needed to be replaced and I had to schedule a separate appointment for that. They estimated $130 each. Had another mechanic look at the studs and he disagreed they were stripped after he tightened the lug nuts with no issue. Appears Firestone was trying to charge for unnecessary work.

Not enough technicians. I have been at Firestone customer for many years. Generally I have had quite good service, but recently I have noticed that when I go out there to have things done, they did not have sufficient people there to get the work done. I just went out to have four tires put on and an alignment but the alignment could not be done because the technician was out. I had to call around to several other Firestone stores before I could find one that would do the alignment. I had an appointment for early in the morning but didn’t get my car back until afternoon because there was only one person working in the shop. This is ridiculous. I needed to go to Firestone because I have a lifetime alignment contract. I also wanted to have a check engine light checked, but again the master technician was not there that day. This is happening more and more and it is really frustrating. I do not think I will be taking my business to Firestone anymore.

Car started making a rod knocking after they changed oil. The worst ever. Waiting 3 months for them to do investigation to see what caused the motor to blow up shot a rod through the oil pan. Nothing wrong with my car before I took it to Firestone in Fresno California leave messages for Corp. They say we get back to you every day for 3 months. This company needs to be put out of business.

On Friday 11/09/2018, I checked in with my 2003 Toyota Highlander, for a power steering repair, (new pump and belt) the store location: South Dekalb Plaza, Decatur, GA. I gave them my vehicle at approximately 7:15am and took an Uber to work. Around 1:40pm I hadn't heard from anyone at Firestone, so I called to ask what was going on, and why I had not heard from anyone? Answer: "Yeah we were going to call you, you do need a new power steering pump and belt." I said, "Ok fine. Please go ahead and replace them." I was then told to hold while he called for part availability. I was then informed that they would not be able to get my parts until tomorrow (a whole day wasted).

I had an appointment for an oil change. As usual they will inspect your car. I needed a wheel bearings. Okay, 4 hours later, I'm still waiting for my car. The manager gets an attitude 'cause I asked how much longer it's going to take. Then the rep said if I had an appt I would have been out of there. I said I had an appt. He then look weird and then said, "When I spoke to your husband I told him to drop the car off." I then said, "You didn't speak to my husband 'cause I'm not married." The rep then said, "Oh, I getting you confused with someone else. Wait until the other rep that initially helped you comes back from lunch, 'cause I don't know what's going on with your service..." Really, you have no idea what's going on... Huh... Okay. I called Firestone and register a complaint against this store. I have been card carrying member of Firestone for over 20 years. Well I be canceling my card and taking my business someplace else.

While having 4 new tires put on my 2016 Ford Explorer a Firestone representative called me to let me know that my right/rear shock was leaking and replacement costs would be nearly $500. I declined and took the vehicle to my Ford Dealer so they could replace it under warranty; however, Ford explained that there was nothing wrong with any of my shocks. Looks like someone at Firestone was trying to pocket $500. I no longer trust this business. And, what makes it even worse is this Firestone operates on a Military Installation - Fort Bliss.

Firestone neglects to service your vehicle proper. They screw up your vehicle and then don’t want to fix their mistakes. Don’t get any type of service at any Firestone. The service technicians damage vehicles. I highly suggest finding a new service center. Don’t buy tires at Firestone cause they sell defective tires and won’t replace them. Getting Oil changes there is a joke and I mean a joke. They don’t change your oil and they don’t check all your fluids. This business is so ridiculous I can’t believe they even get customers. Hey. So be it. Not me. No more will I go there. I won’t be ripped off anymore by Firestone and their negligence. Unacceptable service.

I left my car at the Firestone store at Firestone Complete Auto Care, 11663 Fishers Corner Blvd, Fishers, IN 46038 on Friday 11/2 at 2:30 PM to fix a tire and perform alignment on the car. I went back 3 hours later and told front desk that I am waiting for the car. One hour later he told me that nothing was done on the car! He claimed that the nail is in the crown area and the tire cannot be fixed. He never called me to inform me of anything! I took the car next day to Tire Barn and they fixed it and performed the alignment no question asked. The lack of honesty and disorganization at the Firestone store is beyond me! I used this store for years and never had this happen!

Overcharged for everything. Parts that cost between $41 and $69 are marked up to $135. Charged an hour and a half worth of labor ($99) to diagnose an issue that I had already diagnosed and they called me 40 mins after dropping off the car and confirmed. So unless they have a time machine, I don't believe them. Then billed above the agreed upon price for the repair. Charged $40 to replace a headlight! Their hard upselling is negligent, and they find things to repair that aren't broken. They told me I needed an oil change when I had one less than a month before. Complete scam. Avoid!

My boyfriend and I went back to Firestone with a receipt for our new battery and oil cap. I honestly thought the cashier ( different cashier then before) would give us a problem but he agree it was unprofessional and reimbursed us promptly. He apologized and welcome us back. I do believe in second chances however will be more vigilant as my car is worked on because it is the only car I have to get back and forth to work.

Recently I had a very bad experience with the Firestone center in Mansfield, Ohio; and was ready to give up on ever using the company for any services ever again. However; I met Mike, the manager of Firestone in Centerville, Ohio. The man is honest and will do his best to help you. If the company is wrong, he will tell them so. He saw the shoddy work that Mansfield did to my vehicle and he told them so. If you want an honest, fair and real assessment of your vehicle, I would recommend that you see Mike at the Firestone Centerville, Ohio store.

MY FIRESTONE EXPERIENCE. I spent a day researching tires trying to get the best tires for the best price. I have other tire installation companies are within blocks of my home. I chose Firestone. My wife works two jobs which makes it hard for her to make appointments. She went out of town so I thought I would surprise her with new tires as the treads were too low. I make the appointment online to replace the tires. I have to go to work 12 noon so I make an appointment for 8 am Friday 10/26/18. I have a 25-minute drive to the opposite side of the river. That morning I hear that a 5 lane accident has backed up traffic. I leave home an hour early. I'm driving back roads and u-turning out of heavy traffic. I make it after over an hour of driving. The guy pulls up my appointment saying we don't have the tires you need. I explained I have 2 emails.

I scheduled a 10/24/18 1pm appt for alignment. Had to wait 1.5 hrs while the 9:30am appt was being handled. After alignment was complete caster was set to a negative setting, should have been positive. I had concerns with the setting specs at time of payment but the front desk person (Chris) told me the setting was accurate. I went back to the store (#347181 Renton, Wa) after reviewing my vehicle service manual book to talk with manager. He told me the caster setting would make the vehicle handle better on the road even though THEIR alignment specs says to set to positive caster reading. I have a screenshot of the alignment setting clearly indicating a ‘red’ or inaccurate setting. The front desk person (Chris) throw the employee who did the alignment under the bus blaming him for convincing me the alignment was accurate at the time of payment - not so. What an attitude Chris has.

PLEASE READ especially if you are a woman before going to the Riverview FL Location on big bend road. So to make a ** situation worse. Who has ever been driving down the road and have a blow out they suck. So I AAA gives a few locations we can go to but chose to pay extra to go to Firestone but this location was a nightmare.

Went to Firestone to get an automatic window replaced and I went to go pick up my car and my door wouldn't open from the inside. I asked them to please take a look at it and they told me that I should come back at my "earliest convenience". That is unacceptable. If I came and got something fixed and turn around and your techs messed something up that wasn't broken before, I expect it to be fixed right away. I am completely dissatisfied. They said it was "a pain in the ** to fix". So what??? You guys broke it and I expect it to get fixed. I will NEVER take any of my vehicles back to Firestone ever again.

Bought battery in Dec 2016. Died on Oct 2018. Battery died in less than 2 year. Battery is still under free replacement warranty and this is just to sneak away without providing service they commit to. Now they are saying it is not battery. It is something else when I could prove that battery died and I observed battery issues in recent past. I had to use Jumper. After driving 30 mins car is working. I can stop and start without any issues. So this is not alternator. Firestone suggest spend $120 and get it checked whereas battery costs less than that and they are not willing to replace what is under warranty. I asked, "So what if I get this validated with AutoZone and they say this is battery issue?" Answer is, "We only do our assessment not others." A complete ripoff.

My car has been towed away to the Firestone last Sunday, and they fixed it until Monday 1:00 pm. I told them to check my battery, then they checked the battery and charge the check service fee and battery clean fee (they told me the battery is in good condition so they don't replace it, and give me the receipt paper show the same result), except that, they charge other fees without any reasonable reason. But I still paid because I don't have time to argue with them.

I had a tire break a belt and Firestone tried to charge me for this unsafe product. It was a 50,000 tire and only had 27,000 miles on it. I wouldn't pay for a replacement so they let me leave there with an unsafe tire on my truck knowing it could blow at any time and possible kill me and other people. They did not CARE at all. I called corporate and their manager calls to come back in. All tires were in bad shape and he wanted me to pay 237 dollars to put a set of street tires on my truck instead of the All Terrain tires I had on it. He would not budge and put one all terrain tire on... He was the rudest manager I have ever seen and in front of other customers. Two calls to corporate one more rude district manager and no solution. I have spent a lot of money at this Firestone but it will be the last time. Disgusting management.

We have used Firestone approx 20 yr. Within last year the service has deteriorated so much I would not even call it service. We have lifetime rotate balance and alignment. Services we have already paid for. We have this on 5 vehicles, so we drop off the vehicle and have warranty issues and oil changes done at the same time. We will leave car there 4 to 6 hrs more than reasonable amount of time can go back and hasn’t been touched. This has happened repeatedly. They say they busy, it appears they are not interested in providing service after the sale and only in new sales, as a consumer this is extremely bad business. Based on complaint board our Firestones are not the only ones with this problem.

I went in for a simple oil change. I had no issues at all with my car before my oil change. After my oil change car would not start when I went to leave their parking lot. Twice I left Firestone almost wrecking because of issues they caused. Do not ever take your vehicle here unless you want to be in debt and have a lot of issues. HORRIBLE place. I will never go here again in my life.

I took our vehicle to an alternate Firestone facility and my experience there together with Firestone Customer Service support was excellent. Thank you for resolving the original areas of concern and remedying the situation to the degree that I feel reassured visiting Firestone for future repairs. Much appreciated!

Went in for an alignment. Says I need 2 wheel hubs, 2 tie rod ends and a steering stabilizer. Writes me up a repair order which shows parts, part number and how much per part. I look up part numbers on invoice he printed out only to see they are Pep Boys parts which I'm ok with. The problem I have is 1 wheel hub is 74.99 from Pep Boys. Why was he trying to charge me 215.99 each hub! That's 141 more than each hub costs! And he price gouged each and every part by more than 2x the actual cost. So if you’re looking to be taking advantage of then please go to Firestone auto. I have paper print out and receipts of what parts really cost. DO NOT GO TO FIRESTONE COMPLETE AUTO CARE AT 8815 YELLOW BRICK ROAD ROSEDALE MD 21237 UNLESS YOU LIKE PAYING MORE! Complete scam artist.

Being a female and not knowing much about the mechanics of cars, I bring it to Firestone because I TRUST the mechanics there. They bring me in, and show me what’s going on. They take the time and describe everything in detail that needs to be done and what doesn’t need to be done till a later time. They aren’t going to nickel and dime me to death like some places. I TRUST and depend on the honesty of the mechanics and the guys who help at the check in. I HIGHLY recommend this Firestone cause all the guys really care. Not sure about the other stores, but the one where I go in Glassboro NJ I can say is 10 stars - thanks to the guys there.

I bought Bridgestone Revo 3's a cost of $1200 for my 2016 Dodge Cummins that had only 21000 miles on it when I purchased the tires. After only driving it for a day or 2 I returned due to vibration while driving. They told me it threw weights and rebalance the tires. The vibration never went away. After driving it for 5000 miles I returned for a rotation and balance. When I drove it the vibration was much worse. After closer inspection the tires that had been on the rear of the truck had worn a flat spot about every 12 inches around the tire.

Nissan stated I needed to change transmission and my brake fluid. Once told the price, I declined the service. Went to Firestone because it was $200 cheaper. Now, my car needs a new transmission because they put the wrong fluid in it. Firestone has only contacted me once and every time I call, Firestone states an agent will be contacting me. Nissan is wanting to charge me $1,000 for flushing my transmission 3 times. Thank God Nissan is smart and knows what they’re doing. I’ll never go to Firestone ever. I have spent over $4k in the last two years with my car and my fiancé’s car.

Took my son's 2008 Mazda CX7 in for an oil change and to have the front end checked out. My son was planning on taking the car to college next weekend so I wanted to be sure it was ready to go. Firestone suggested I rotate the tires, which I did. I hadn't drove the car in a while so I decided to use the car to pick him up for the weekend, about a hundred mile drive. Car started acting up on way back. I thought it may be U-Joint but I called Firestone. They suggested I bring it in when I got home.

My car was in there for an estimate. The estimate was too high to make fixing the car worthwhile. I have bought another car. I was told that there was no charge. Some time later, I just happened to open what appeared to be an ad for Firestone, only to find that it was a bill from an unused - for 4 years - Firestone credit card which I was not aware I still had. I did not authorize this charge, and was I told that there was no charge whatsoever. If this is not illegal, it is highly unethical. I have paid this amount because I feel that the threat to my credit score due to this extortion is greater that the $ involved. I have spent thousands of dollars at this Firestone. I now have another car that will eventually need work. It will NOT be done at Firestone.

Terrible service. I asked for 4 new tires, and an alignment. First of all, they gave me back the car with grease/oil spots all over inside. Car was pulling to the right so hard, that it changed lanes by itself, and the front was shaking over 60mi/hr. Had to take it back and demand the alignment and balancing I already paid for. They did the alignment, but not the balancing. No reason for me to go back again. I'll Just take it to a different place and so should you.

On 9-17-18, I purchased 4 Bridgestone Ecopia EP422 plus tires for my 2010 Honda Odyssey at Firestone Complete Auto Care (store number #025941) in Strongsville, Ohio. The auto technicians installed all 4 new tires and contacted me about a damaged TPMS sensor that had to be replaced on one of the tires. I agreed to the installation and price for one TPMS sensor. I picked up my car later that afternoon and drove home after the tire installation. Before leaving, I was told by the Manager named Chuck that the TPMS indicator light was still on but if I drove it for a while, it should go off. The TPMS indicator light did not go off and I returned to the same Firestone Complete Auto Care store on 9-19-18 for an additional fix of the TPMS indicator light and asking why it was still on after driving approximately 60 miles.

Firestone in Lake Jackson TX - I go there a lot and the work they do is awesome like they always fix my car and get it running good. So today I went there cause one of my rear light was not working, so I told the guy Named Aaron to just go ahead and put all new lights, dropped my car, after 3 hours he called me and said I don't need it cause it was just loose. He was very honest man any other person would have changed it even if I don’t need it and charge me, so Mr. AARON thank you for your honesty.

I have been buying tires from Firestone for several years now (Firestone brand). Had purchased a lifetime service for my car for front end alignment. We had a severe rain downfall here in Milford, Delaware causing several flooded areas. I had the unfortunate accident of hitting a curb with my right front end, causing my tire to go flat. So I put the spare on and went to Firestone in Milford, Delaware. They told me that the tire could not be fixed, I had to buy another one which was rated for use. I also asked about getting a front end alignment, they told me in a couple of days. So I took the car back in a couple of days, they rotated the tires, and then came out and told me they could not do it that I needed an inner tie rod end. $286.00. I said I would let them know. I took it to another mechanic that told me the tie rod end was fine. So I will go elsewhere for tires, etc. Hope that everyone reads this and does the same!

I wish I could give this place a 0 star. I took my car for oil change and for a possible flat (TPMS light was on). The told me that the Oil Filter was stuck and I need replace my Oil Filter Cap. Also they found a nail in my tire that needs to be patched. Total cost: $113 for Oil Filter Cap and $30 for fixing the flat plus another $28 for oil change. Stupid me gave the go ahead. The very same week, the TMPS light was on again. I went back and they told me there was another nail, close to the one they fixed and they cannot fix it. And that I need a new tire. WHAT ARE THE ODDS?

If I could leave no stars I would. I called on a Friday morning early to find if I dropped off my car by 10am would they be able to get an oil change and tire balance in before the end of the day. The person I spoke to said yes. At 5:30 I became concerned since I never heard from them. I called. Was told it wouldn't be ready until the next day sometime. Horrible communication on Firestone part, even more so horrible attitude about lying to a customer.

I made an appointment to get my oil changed. I showed up about 25 minutes early. They brought my car into the bay and started working on it. I watched it go up and down on the lift four times. Finally, I asked the manager if there was a problem. After he checked with the mechanic he said she couldn't get the oil filter off, it was on too tight. Then he told me because it's Italian (Fiat) they are made with no space to reach the oil filter so they need a special part. I told the manager that Jiffy Lube never has a problem with it and it takes them about 20 minutes. After over 2 hours to change the oil the technician drove it out of the bay, dropped the keys in my hand and walked away. No eye contact, no thanking me for my patience, no apology for an oil change that took over 2 hours.

Firestone complete auto care of Issaquah WA did 3,500 dollars of damage to my Honda Odyssey. They charged my father in law 2000 dollars to replace the battery alternator starter, and tires. Brought it in for 2 tires, and because it wouldn't start. They did not know how to diagnose the problem so they just started replacing parts and in the process they altered the wiring harness to the ECU unit. My son in law and father in law were the ones who paid for the repairs and drove it 45 miles back. They were told all the flashing indicator lights were on because they could not clear the codes.

Drove in yesterday for simple oil change. $51.77. Of course there were hoses going bad, emissions test needing done, etc. About $500.00 worth of additional work. I scheduled for next Wed 9/5. On way home vehicle started overheating, I pulled over waited, cooled, proceeded, got home, they had forgot to put radiator cap back on when checking fluids etc. Called store back. Tech said, "OOPS sometimes that happens, put two gallons of antifreeze in it you'll be fine." $43.77 in antifreeze and new radiator cap later, it was still overheating, called store back, manager said, "Well, told you that you needed hoses... they're collapsed."

Took the car in for an oil change which of course ends up being double compared to other places which is ridiculous. Then they tell you that you need an alignment and should replace 2 tires so they offer you a "lifetime" alignment for $189 telling you that each time it is $90 and it should be done yearly so you think you are now saving. Then they charge you $250+ for just the labor to put on 2 tires and do an alignment and $90 for an oil change. Labor costs are almost more than the actual items and geesh I was there an hour at most. WHAT A RIPOFF! Almost $800!

We brought our car here due to brake issues. The car was there for 4 days before they diagnosed the issue. The manager Charlie would tell you that he would call you back but he NEVER did and then when you called him to inquire what was going on with your car, he would yell at you over the phone that he was busy. He told us we needed an ABS Break Module for our car and that he could save us money by getting the part used. He gave us a repair estimate and we told him to go ahead and order the part because we wanted the car to be working 100%. A MONTH went by and we called him back and he said his "contacts" were not getting back to him and he would call around again and get back to us.

Yesterday I brought my vehicle to the Firestone on Gause Blvd in Slidell La. I had a nail in the right rear tire. I had purchased the tires from that very same Firestone in June of 2012. There were 22,300 miles on the tires that had a 60,000 mile warranty. I asked that the tire be repaired and the be tires rotated. I was told that because the tires were more than five years old Firestone could neither repair the tire nor rotate the tires. When I pointed out there were only 22,300 miles on the tires I was told it didn't matter because the tires were more than five years old.

I took my new Jeep in to the Tehama Ridge, Fort Worth, TX location because I had a nail in my tire. My tires were under warranty and Firestone brand which is why I went there. After keeping my Jeep for 5 hours I called them to see how it was going and was told they found the nail but couldn’t see it leaking which means they can’t replace it if they can’t see it leaking. I was skeptical of this as I was told the nail was about an inch long. I got there to pick it up and brought a small spray bottle of soapy water to see if I saw it leak. Upon arrival I found my Jeep, saw where they marked the nail was and began to spray. Immediately the water bubbled up which indicated leaking air. I wiped it, sprayed again and once again saw it leaking. I went inside and asked for Zeke to come out and look. He saw it, denied that was escaping air, and then sprayed it again himself and finally confirmed it was leaking.

First, I wish to make the corrections as follows: I said 10W20 I meant 5W20.

I was told by Matt, one of the Managers at Firestone, that my car needed new engine bearings installed at a cost of $3,900.00 I believed him and started looking around for a new engine since it would be cheaper than having the bearing problem repaired. A few weeks later, I started losing power steering fluid and so I brought my car to another repair facility. It turned out that the problem was not the power steering pump but, the metal tube that was rubbing against the engine and finally split. After the tubing was replaced, I notice the knocking sound that Matt told me was the bearings was gone. The engine runs like new again. Firestone was going to charge me $3,900.00 for a problem that didn't exist. Needless to write, I won't be returning to their facility.

Took our car into Firestone in Titusville Fl on Monday 7/30, dropped it off to have the shifter cable replaced on my daughter's 2014 Dodge Dart for a charge of $427.00. Got a call from Anthony telling us the car was ready but they were not able to get the key out of the ignition and that I would need to take the car to the dealer, since Firestone states it is a safety feature and they can't fix it.

The Belmar store has struck out 3 times. When I first Purchased my tires they were asked not to use impact wrenches on my wheels. They notified me that they broke one of my wheel locks with an impact gun. Then they said it would be the next day before they could get the locks off my wheels. I went home. Got my spare key. Took my locks off. Went back to the store. They refuse to mount them that day. The next day when I went to get my tires done I asked about the wheel lock being broke. They never offered to replace the key. Nothing more was said on that. Today I went in to have front tires balanced. Only the front tires. There was three open bay. Is no cars in the parking lot. Two mechanics standing around with their thumbs in their ears and he told me I couldn’t get in till Wednesday this being Monday afternoon. After service like this I would not take Barack Obama or Hillary Clinton’s car to that store.

I visited Firestone on Friday morning 7/27/18 for a 7am appointment to have a diagnostic test completed. I went to the downtown location on Olive Street in St. Louis, Mo. It took about 1 to 1 1/2 hours for this test to be completed. They provided me with the papers saying what was wrong and needed to be fixed on my 2002 Chevrolet Trailblazer. I already knew that my check engine light was on as I was going through this process to apply for a waiver with the DMV. Upon receiving my truck, I noticed my truck sounded nothing like it did when I brought it in.

The water pump was purchased in 2017 at the store in Mt Juliet, TN. When I purchased tires at a different store a couple of weeks ago they told me that my water pump needed to be replaced. I went to the store in Mt Juliet and told them about the water pump which was under warranty and make an appointment for that Friday at 7am. When I called about my car around 1pm they were just looking into it and said it would be around 30 minutes before done, I went to the store after the 30 minutes and still had to wait. After be told that there was nothing wrong but a gasket on the water pump and that it was my radiator that was bad.

Usually I have had a good experience with Firestone Mainstreet, Frisco, Tx location. However of late for past 6 months or so I feel that money making has become more important for them than providing customer satisfaction. Also seems like they are becoming very sloppy of late. Today was one of those days. I dropped my car at 1.45 pm and the service advisor told me that it would take about 2 to 2 1/2 hrs for car alignment and tire rotation as they were backed up. I returned back home and did not hear back from them till about 5.15 which is when I called them.

I recently went to the new Firestone store in Opelika, AL for an oil change and tire alignment. They told me I had a nail in a tire and it needed repair. I said OK. They removed the nail and said done! They also told me my air filter was dirty and replaced it rather than cleaned it. After a trip to Kentucky we noticed the tire leaking air and returned to the Firestone store a few weeks later. They said they found another nail and the tire was not repairable, it needed to be replaced.

I have been a Firestone Customer for over 35 yrs. Never have I had an experience like this. Oct. 2017 I have a complete brake job done at the S. Pine St. Center in Ocala Fl. The new brakes started to moan when I started up in the morning. I thought it would go away when they seated. Three months still moaning. Returned to Firestone. Their lift wasn't working couldn't help. When I went in for my 6 mo. service I asked them to find the moaning. I got the service. They checked all the brakes and said they couldn't fix them. They installed them but could fix the moaning. Goodbye Firestone. I found another Firestone center I could trust and will never darken the doors of the on Pine street.

I purchased four new tires for my automobile that came with a 40,000 mile warranty. When I reached 10,000 miles the back two tires already had five-six inches of tread showing through. I went into the location who installed them who informed me that my warranty didn’t cover faulty tires because of the type of car I drive. Clearly they knew what the car was when I paid them for four new tires nine months earlier. Their only solution was to charge me $200.00 for additional tires. I called Firestone’s Corporate office, spoke with their warranty department and also the Area Manager. Bottom line they refused to honor their warranty and the only thing they would do for me is charge me yet again for two more tires. Their unethical behavior and condescending attitude was very disappointing. I will not purchase anything from Firestone in the future and will be posting a warning to others on every social media site available. Such a negative experience.

Ok. So you would think that I would stop giving Firestone my money, after the installation of my tires, but I decided to give it another chance because it is another city and well everyone deserves a second chance. So last week I took my truck to get just an oil change and a tire rotation @ the Firestone in Lake Worth TX. I approached the counter and told them "Hi. I have an app for a oil change." In turn the so called manager of sales Ellis told me, "Well I won't be able to get to your truck until 3 pm." Then I told him, "But I have an appointment." His response was "insert attitude", "Well you did not tell me you have an appointment, next time with a condescending tone you need to tell me about your appointment."

I bought tires from the store in Selma AL and when I went in I asked for 10 ply and they gave me 4 ply. Now all my tires but one have plugs in them. I keep getting metal in my tires. I am so disappointed in Firestone.

This Comment is about operator Mary. She should never be in customer service especially in supervisor capacity. We have been doing business with Firestone for over 40 years. When I charged my auto repairs at your store this last time I was going to use another card that was interest free for 12 months. The person behind the desk said I should use My Firestone card, it too had no interest. No mention of 6 months. I called Firestone today to ask to have the interest removed after we saw the balance we knew it was wrong. We wanted to have the interest waved and pay in full today.

Took my 04 Ford Ranger into service at Firestone in Davenport, IA. Problem: excessive amount of brake pedal travel. Firestone had done the rear drum brakes & guaranteed the repair. After dropping off the vehicle, went to have lunch & returned to find out that repairs were indeed needed but they said that parts were required that they’d not changed out. Parts on the warranty work were internal drum actuation parts & drums, which I agreed to have repaired. They also said they’d done an inspection of the front drum system & it would take a huge amount of work which I declined & they also pointed out that they thought my upper ball joints were bad, to which I told them I’d just had them inspected with no issues by another repair center, so I declined the repair & opted 2 do the complete front system myself. This included rotors, rebuilt calipers & pads which I successfully repaired myself.

I am so incredibly disappointed with Firestone. I have lived in the Charlotte (Ballantyne) area for 5 years and I have had 2 different cars that I have brought to Firestone for service. I have purchased at least one full set of tires from them as well. I went today in a complete bind because my battery was dead. They knew I was in a bind from the moment I called as soon as they opened. I told them I had turned the car off in the parking lot and they would need to jump it to start it at that point. They knew I was not in a position to bring it anywhere else.

I don't know what's up with these folks. I have used Firestone for over 20 years in NY, MO, PA, VA and OH and have always been satisfied with their work. Their service and workmanship has always been just fine and I am a car lover.

I took my Nissan Frontier to the shop in Longwood, FL. because the truck was about to high repeatedly, they said in the diagnosis I paid for that. The fan clutch was bad and it's time to change the thermostat. I said yes to both. At pickup they said "you're all good!" Great! So I got in and took it for a test drive. My truck began to overheat!

A few months ago, I entrusted my new-ish car to the Firestone Complete Auto Care facility located in Brookfield, WI (on edge of the Brookfield Square shopping center). I had asked for an oil and filter change. Two weekends later, I was scheduled to take a trip out-of-town using this vehicle, so I thought I'd check the oil. To my surprise, the level was way over the "Full" mark. Not a small amount, WAY over. This was a frustrating realization, because I know that it is not good to run any internal combustion engine with excessive oil in it.

I took my vehicle to the Maple Shade Firestone, 476 South Lenola Rd, Maple Shade New Jersey for an oil change, new tires and brakes. After the service was done I looked under my vehicle and saw the oil filter had not been changed. My bill indicated that a complete oil change had been done. I returned and spoke with the manager about my findings, he had another technician change my oil and filter. Fast forward to my next brake change which this time I went to my local Ford dealership. The service manager informed me that their mechanic found that the front brake pads had been installed improperly.

I dropped my car off at Firestone because it was vibrating and enclosed a diagnosis test from Autozone saying to change my spark plugs. They called me the next morning saying that I need coil packs and not spark plugs. I said, "OK fix it." Then called me again about an hour later and said I needed a control module which I questioned them but allowed them to put the module on and since then my car stalls when I stop and cuts off.

Tech said we had faulty computer chip in steering wheel and 440$ ok fix it, wife picks up car barely gets out of parking lot and lights and bells go off service StabiliTrak and traction. WTF we just paid 440$. Well it was almost closing time so bring it back. "We’ll look at it again." So now the problem is needs an alignment so more money! This is a scam or they hire idiots that try this then that and hope it fixes it! Never again Firestone never again!

I was traveling from Austin to Dallas Saturday afternoon and my car began to shake. I pulled over and checked my tires. They looked normal. I got back on the highway and I was five miles from Waco. I decided to search for the nearest Firestone. When I got there and explained to ** what happened, he immediately showed great customer service. Although the wait was over an hour, I waited because of his gratitude. After he took a look, he explained to me what happen. I was mind blown. He then told me what my options were. He didn't say, "You need to buy a new tires." He showed deep concern about my safety. ** was able to find the right tire for my car and my budget with a smile on his face. This took place: 1111 Lake Air Dr, Waco, Texas, 76710.

On 3/28/18 I took my Chevy Spark car to Firestone Service Center store # 022705 - Bakersfield, CA for a routine oil change but also asked if they could check the battery 'cause it had been acting up. They informed me I would have to pay $24.99 for a battery check and I said OK. I received a call telling me that the battery needed to be replaced and it would cost me $186.59. I told them not to replace the battery and found a local battery company would replace it for $90.00.

So... on 5/17/2018 #Firestone in Evansville caused $3000 worth of damage to a vehicle. Not only did they damage it, they lied about putting new parts on, and used parts from a junkyard. Charged $691 dollars with a veterans discount, for $150 worth of new parts, $75 from a salvage yard. They had the vehicle for ten days and still never fixed it. Right front caliper seized up, they were contracted to fix it. They changed out the parts there, with salvage parts then changed out the left front (nothing wrong with it) then changed the master cylinder, still couldn't get the front brakes to bleed. And were in process of finding an ABS pump to change it.

What a joke! I dropped off my wife's KIA at the Moreno Valley, Ca location at 09:38 AM after first calling Antwone to confirm her car battery would be replaced today. He said "yes, no problem". I called back at 12:30 pm and was told her car was next. We went to the movies so after receiving no calls, I called back at 3:30 pm and was told her car was next. I was pissed. I went back to the shop where Antwone thought he was clever enough to play games with me; he wasn't. With no customers waiting and only 2 cars in the service bays, he said they were busy all day, appointments, etc. He then said he allegedly told me the car would be out today before they close and that wasn't until 2 1/2 hours.

I thought Firestone hired professional mechanics not scam artists. Took our Land Rover Freelander in to have new timing belts (3) and water pump installed and an oil change. The oil was never changed and only 1 timing belt was installed. Then they cut a wire to a sensor and the repair looks like a child did it. This is unacceptable for the cost of 2500.00. This shop is located on Deer Springs Rd in Las Vegas NV. Will never go to another Firestone for anything, not even tires. Also cancelling their credit card.

I came in for an oil change, I did need tires so the associate at the front found tires for me that were reasonably priced and ordered them for me so I scheduled an appointment for the next day to have them changed. An hour before my appointment another associates calls me and tells me about a one day sale they’re having, buy 2 get 2, I explained as I did with the first associate that I wanted to stay in a certain price range and he said he would beat her price so I scheduled an appointment to come in for the date of the sale.

Engine light was on So I took it in, initial work done to remedy problem solved the issue. This was after waiting almost seven hours and I had to call to get this info. When I arrive they tell me engine light is back on, need more work to be done. Need to order a part. They charge for the work already done plus parts and labor for work that they tell me needs to be done because the engine light is on. I don't have any more time today to spend here, I inquire about being charged ahead of time. That's how they do it is what I was told. I said to order the part and we can go from there. He said, "Come back anytime and we will replace..." Hmmm... OK. I get into car and the engine light is NOT on. Almost got back in but there is a line and I've just waited 7 hours... I decide to drive it and see if it comes back on. It doesn't.

1595W 49 ST HIALEAH - I made my appointment the day before and when I arrived they told me that I had 4 cars in front of me when they open at 8 in the morning. All that is because I have already had several troubles with them. When they put the 4 tires on my car they had to do it wrong and the battery told me that I did not work 100% and it was not true, for claiming my rights they are treating me like that it's a pity that I have done many services with you. From now on I will not go anymore and all the family and friends I will tell you and these will continue because it is a lack of respect for the client. PLEASE CONTACT ME FOR SPANISH, **.

I went to Firestone car care on N. Madison Rd in Kansas City, Mo. On May 11th received my oil changed. Within a week my electric fan on my Volkswagen Jetta started to make a HUGE vibration. I looked and noticed my fan been broken and taped up. Talked with the manager at Firestone and he said they didn't do it. Basically blamed Volkswagen because they worked on my Jetta in February 2018. The manager said, "Well you had your Jetta in Volkswagen because I looked at your VIN number." Between Volkswagen in February and May when Firestone did a oil change. Volkswagen worked on it 2017 and nothing went wrong and February 2018. Took it to Firestone and fan gets broke and taped up. So please, if reading this, just beware of Firestone. They just will not take responsibility and that's very upsetting. Now I have to come up with Hundreds of $$$ to fix my Jetta. There is just no honest people at Firestone.

Firestone messed up my Audi and I have continued to complain with phone calls and have even talked to quite a few people to do the paperwork with no avail. They just keep sweeping the issue under a rug. I only took my car in for a set of new tires and a oil change. I thought it was a reputable place to have my car serviced. My experience has been nothing but a nightmare with Firestone.

My experience with Firestone at the 11888 Forest Lane Dallas, TX location was horrible! I took my car to this shop because I was under the impression that they were a complete auto shop (which is advertised on the sign above the building.) and whatever was wrong with my car they could pinpoint and correct. After they diagnosed the car with camshaft issues we set an appointment for the next day. $700 worth or labor and parts which I was ok paying turns into "I think we fixed it". The tech took my car out for a test drive. He comes back and says it's still shutting off so maybe it's something else. He "fixes" what he thinks is wrong and tests drives my car again. After some time away from the store with my car he calls and says "your car has broken down on the highway, your transmission is shot".

I visited Firestone (car repairs/oil change) on Avenue K in Plano on 5-14-18, and had the pleasure of dealing with some really awesome employees. Kevin was my first point of contact and he welcomed me with professionalism and courtesy. I then had the pleasure of meeting Chris, who was very helpful in explaining the different charges and what was covered. I finally had the pleasure of meeting and speaking with Joe who was the service guy that actually looked at my car. He was so patient and knowledgeable in explaining exactly was going on with my car. He pointed everything out and broke it all down in language I could understand. He answered all of my questions without hesitation. These three guys were amazing, and they come highly recommended by me. Thank you Kevin, Chris, and Joe for being the amazing servicemen that you are.

Primewell Tires - These are the worst tires I have ever had. Firestone would do nothing. Tires wore out and cupped in 9000 miles. All I heard was my car had suspension problems. I bought a set. My daughter bought a set and my friend. They were all junk. I don't know what has happened to Firestone but I am done with them.

Gave Firestone another chance. I got there right at 9:00. I was the first for a oil change. They have one employee working on cars from the day before and mine. 4 cars to one person. One cashier. It was not even 10 and cashier was telling customers it was a 2 hour wait. Into 30 minutes of my wait I asked how much longer. She states that they opened at 9 but it takes a while to open the shop! Took a hour and a half before my car was done. I told cashier it was not fair to her or one employee outside alone. She said she had texted the manager 3 times and no response. I contacted the GM Anthony and no response. I will take my service elsewhere from now on. This is a joke! Last year I reported this place to BBB and I guess nothing changed! Promise to care? Not even to employees (Pleasanton Rd location).

I took my perfectly running car into the Firestone garage at 1891 Hilliard Rome Rd, Hilliard, OH 43026 for a routine oil change and a replacement of all four tires only to return to pick up a broken car. As soon as I set off from the garage, after I was called to pick up my car after the technician claimed they had completed the work, my car engine began to fail at the first stop I made within less than a minute from the garage. I tried several times before finally getting the engine to start again and returned the car immediately to the garage and after a diagnostic test, I was told it was an engine failure. This is when things went awry! Firestone denied responsibility (not surprising based on their reputation) and went on to claim the engine failure was due to the millage on my car!

I took my car into Firestone (used them for years) for maintenance oil change. The technician failed to properly seal/tighten the gasket which caused oil to leak out. My low oil pressure to engine warning light came on and the car stopped on me numerous times on interstate. Had my car towed to Firestone and they claimed to have fixed it but as I drove away the wretching sound was still coming from under my hood. Immediately had the Manager of Firestone on Powder Springs Rd, Marietta, GA to come out and drive it. He proceeded to tell me the sound would disappear soon. Less than 5 miles away from Firestone as I was driving, the sound worsened and the car stalled out 2 times and started to jerk. Returned my car to Firestone and manager admitted there was an internal problem that his Corporate manager would come and address on Monday.

In March 2011 Firestone replaced the original muffler on my 1996 Camry. In Feb 2015 Firestone again replaced the muffler. In March 2018 Firestone again replaced the muffler. I understand that some after-market parts probably will not last as long as an OEM part. However, the last two muffler replacements done by Firestone lasted only a total of 7 years and 39K miles. The most recent one lasted only 3 years and 15K miles. The original muffler lasted 15 years and 162K miles. This, to me, is unacceptable. It points to Firestone using low-quality parts but charging high-quality prices.

My wife went in for a tire repair on a tire we bought at this very store. She was told that the tire couldn't be repaired because the puncture was too close to the sidewall. With the object removed and the tire flat she had no option but to buy a new tire. I spoke with the manager on the phone and he told me "by law" he couldn't repair my tire. What a joke, by law! Bottomline is that my wife was taken advantage of by a ** manager.

They sent me home in an unsafe vehicle because of lug bolts they stripped and did not install. They charge me for lifetime tire rotation when they installed my tires 4 months ago and now my car is messed up! I brought my car in for a tire rotation. They mixed up the lug bolts the front and rear were different lengths. They attempted to install the rear lugs on the front which stripped the lugs and possibly the front hubs! The front right wheel was missing a lug bolt and was wobbling when I drove. The rear of my car now has shorter lug bolts meaning that they can't be fully threaded in.

Took my Acura on 12.31.17 for a transmission flush. Charged 190. 3 months later fluid is dark and dirty. Local Honda service says needs replacing again. Firestone is refunding my money which indicates the service was never done.

On March 23rd my daughter was buying a car from a man in Topeka, Kansas. She asked him to get a diagnostics before she bought the car and make sure they check transmission and engine, because she previously bought a car and the transmission went bad the guy did as he was asked and they advised him the transmission was good. So my daughter paid $1780.00 for this car. She is a struggling college student.

Took my car for service. Have lifetime alignment and rotate/balance. Made appointment for oil change, tire rotation and balance. Got the car back next morning. Notice I did not get my tires rotated and most likely balance after I paid for that service. I didn't have time to go back as I work long hours. Couple weeks later on my way home I got stranded on the highway. Vehicle TURN OFF and had a hard time cracking. Call a friend to tow my car home. Notice it did not have oil.

Took my truck and to have Firestone diagnose a misfire. 2 days later they gave me back my truck and said it was in the head or in the motor but it was a mechanical issue. I replaced my motor $6700. Later I find out it was a $40 part that Firestone could not diagnosis. When I contacted the manager of the store in question I was told, "Maybe you should have taken it to the Dealer". Now I'm out $6700 for a motor I did not need. Do not trust Firestone with your vehicle.