Firestone Complete Auto Care Reviews

Store #3928, 13725 Midlothian Turnpike. ** Manager. I have been a Firestone customer for many years with different cars. This is the only location that I continually use year after year because the quality the staff and the work that's done is superior!! They need to be recognized for this. Trust in a repair shop doesn't come easy for the average citizen. I know I am lucky to have my Midlothian Firestone Auto Care!!

I had a very good experience at the Firestone located in Leominster, MA this morning on (5/10/26). I arrived just before 9 am without an appointment. The issue with my vehicle was a moderate metal noise coming from the front of my car whenever I took a full left turn. I had googled possible causes, and was thinking it might be a ball joint, strut, brake or some other issue. The Customer Service Advisor (Ramon) at the front desk was very friendly and helpful and said he would try to squeeze my car in between jobs and take a look at it. (It appeared very busy, so I didn't expect quick service.) They had my car in the shop and up on the lifts within 30 minutes.

I have been having my car serviced by Firestone since the 1980s. I have always enjoyed excellent service with every shop I have used. The best part is everything was explained to in plain language. It was always easy to develop a relationship with each store manager. Most recently, I have learned that the manager where I have my work done might be leaving to a promotional job. I could walk into the shop and I was treated as though I were part of a family. I'm all for an increase in salary, but I feel like I am losing a family member. And, there are others who feel the same.

At the Firestone store in Belmar, Colorado on Vance Street, Donnie and Bianca took great care of me. They were extremely courteous, and went out of their way to meet my needs. I would highly recommend them to anyone. I have been doing business at that particular store since its inception. They have always taken great care of me.

My husband took my car in for a tire problem, and they convinced him to get a new battery. My car is a 2023 model. No indication it needed a new battery. (money grab). They said I had to drive my car for a driving cycle (which they couldn't define), and then my engine light would go off. Two weeks later, and after much driving, I take my car to them again for required emissions testing and ask why the light is still on. Of course, it failed inspection. So they said I would have to pay them $125 for diagnostic testing to see why the light is still on.

Went in to get tires changed and an alignment done. After driving away, I could immediately tell my alignment was messed up. I took my car back and asked them to redo it, they told me 30 minutes later that it was done and there was no change. I took it to a different Firestone, and they told me the problem was my tires and I needed them changed without looking at my car. I ended up going to Pep Boys, and they fixed it immediately. I wrote a bad review and corporate contacted me and told me on SIX separate occasions that a manager, all the way from store level to corporate level, would be in contact with me. I never got a phone call and they finally stopped answering my emails as well.

Was clear consistent and fast. The store had great customer service and I understood the prices. As well as the why and what type of repairs it needed. John was very helpful.

I purchased a set of Firestone tires and after driving on the highway there was a lot of vibration so I brought the car back to the store location and they broke the beat and receded the tire and balanced them again. Drove the car on the highway again the vibration was even worse so Jessie the store manager said he would place an order for a tires and call me on Wednesday when they arrive so I could come back in. needless to say, I never got the call saying they were in so called back on Thursday and talk to another manager and he said they could find one of the tires but couldn’t find the other three and would call back when they found them and again, never heard back from anyone. So I came back to the store location today and talk to the manager who originally been helping me and he stated he was expecting me for me to come in Wednesday because the tires came in.

I had broken down roadside and these guys actually came out, diagnosed the problem curb-side and once back at this shop, Andy, Dylan and the Guys completed all necessary repairs quickly, cordially and completely. DO NOT GO ANYWHERE ELSE FOR EXCELLENT, PROFESSIONAL COMPLETE CAR SERVICE AT AN OUTSTANDING VALUE AT THIS FIRESTONE (PAINTED POST, NY) LOCATION.