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Late December, 2018, I went to Firestone on Joint Base DML, to get my donut spare for my 2008 VW R32 valve stem replaced. It had a audible and visual leak at the top of the valve stem. I did not tell the service so called tech, the size or type car the donut spare was for. I go in and ask them how much to replace a valve stem on a donut spare. The so called tech goes, "Nope. Can't do it. That wheel is too big to go on our tire machine. You have to go to the dealer and get a new wheel and donut tire." I replied, "For a valve stem!!!!" The so called service tech, proceeds to apologize as I turn around, and quietly head for the door.
I then drive about 10 miles to Morgan Tire, where I usually get my tires from, this time I bring the donut spare in with me. The Service Tech asked what I had. I told him about the bad valve stem. He said some of them are a little tricky to get to, looked at the wheel and said, "Oh. Yours isn't too bad." "You waiting for it, or dropping off?" I asked how long a wait it would be. He said they had a few cars ahead of me, about a half hour. I waited, and about a half hour later it was done. I asked how much, he said $10.00 bucks. I told him, "thank you very much," and went on my merry way.
I've rebuilt engines, transmissions, and rear ends. I know a little bit about cars, and knew you don't buy a new wheel/tire assembly to replace a bad valve stem. I don't know what their problem was but these guys are no good. Might file a complaint with the Base. Just went here because it was about a mile or two closer. Besides, no one can screw up a simple job like this, right? WRONG!!! I was very WRONG!!! Learned my lesson, you've been warned!!!
FALSE DIAGNOSIS. Had a power steering leak diagnosed by Firestone and was told 2 lines needed to be replaced. Quote 900 dollars. Very high but needed it done. Returned the next day and noticed leak under car. Firestone rechecked their work and said all is good 3 weeks later and still leaking so back to Firestone. Now they say rack is leaking. Rack is only 6 months old. Brought to another shop and was told line was stripped and replaced it. Line plus labor 90 bucks. I have called complaint line on 12/31/18 reference number is ** and still no one from district management has called me. I want a full refund for my aggravation.
I had been going to the same locations for years now. Every time I go. Seem like I can never go without them telling me something is wrong. To make a long story short last week I took my car in for brakes. The worker told me I needed rotor. Keep in mind I have never had my rotor turned. I asked if they could be turned they tell me no. So I agreed to have brakes and rotor done. A week later, I had a nail in my front driver side tire. I take it to the same location on Galloway. The worker Jake tells me they can not patch my tire because the thread was too low.
Since my tires was under warranty they could give me a brand new set of tires that was higher than what I paid for the original set. I asked Jack if I could get the same brand which was Primewell 215/55R17. Jack advised me that Firestone no longer sell that brand. It was discontinued which was a lie. I decided not to get the tires since they wouldn't fix my flat. I then decided to call another store, spoke with Lee at the Centerville location. Asked if they had any Primewell tires. Lee advised yes they do. They had some in stock and so did the store I just left. At this point Firestone will never get another dollar from me.
I went to the same Firestone where I have been going for a couple years now. I went there for two tires. And they destroyed my two rims. They handed my car back to me knowing they messed my rims up and didn’t even tell me, So I went in the store to tell the store manager, he then came out and looked at my rims, Acknowledged that they completely scratched my two rims up. He then said he will have them fixed. So he called me a couple days later to have me drop my car off. I have the rims fixed.
When I went up to pick my car up they didn’t fix all the scratches they created. They did a crap paint job and said they fixed it which they didn’t. So since I got nowhere with the store manager I then called the 1800 number. Put a claim in. I then never got a return call from this lady who is supposed to be handling my claim. But I got an email telling me they denied my claim. I have made phone call after phone call trying to appeal their denial with my claim because they are in the wrong and they messed my 200 hundred dollar per rim up. And they won’t take responsibility for it. And I have yet to get a return call from this terrible company.
I've been using Firestone 20 plus years. And I will never use this company again. The last thing I wanna say is 9 months ago this same Firestone completely scratched one of my rims when I was buying a new tire. The rim they destroyed was a brand new rim right out of the box. The store manager called told me they would fix it. Which in this case they fix the one rim, probably 'cause it was a brand new rim. But with my 2 rims they just destroyed. They won’t fix what they jacked up because it wasn’t in perfect condition. But either way they jacked up my 2 rims and won’t fix.
This Firestone obviously has a history with scratching rims. I have low profile tires so don’t know if their machine is screwed up or the people who work there don’t know how to handle my rims, but either way they messed my rims up and won’t take ownership of it. I will never deal with a Firestone ever in my life, Terrible customer service.
We had rotors replaced 5/2018 at Firestone Complete Auto Care, 6211 N Lincoln Ave, Chicago IL. when braking the stirring is vibrating. We go back to Firestone on Lincoln Ave, We were informed that the warranty is 12 months or 12,000 miles. Of course we have more than 12,000 miles, front rotors need to be replaced plus our back brakes need to be replaced for a price $659. My husband went to another mechanic who stated that the rotors were resurfaced and the original pads are still on. Firestone denies resurfacing. Firestone- you are playing with human safety trying to cut corners.
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Firestone in the past has always been my go to center for everything from struts to brakes to exhaust and of course tires. This time my daughter went in to get four tires which in itself was not pleasant. Anyway they upcharged to get four tires Which I agreed to. The main problem is a phone call to my daughter that said they had to replace all the lug nuts because they had "swelled" and the lug wrench would not fit. Let's understand it is just at freezing (32 degrees). How could something so cold (metal swell?). Plus they stated ALL LUG NUTS had to be replaced which is an up-charge of $110.00 plus tax.
All tires had been removed in the past two months without a problem on and off (for a brake job)...plus at least two tires were removed for a state inspection. Again not a problem. How can Certificated ACSEs do not have the ability to work on troubleshooting nuts and not break them in the process. I am currently waiting for a call from Firestone From the tech. This is a known issue. Firestone wants to upcharge on the lug nuts.
Hello, Peter. Our goal is to provide our customers with the highest possible service when they visit our stores and we are saddened to learn that your recent visit did not live up to those expectations. Please send us an email with a link to your review, your contact information, and the invoice number from this visit so we can address your concerns further. Thank you. ^Steven
I went for an oil change at 590 East Roosevelt in Lombard, Il. I was told that oil was leaking after the oil change and that the oil pan needs changing to fix. I was quoted $ 700. I said no and had the car towed to an auto shop. I was told the oil bolt was stripped and cross threaded. I had the auto center that I took it to take pictures of the cross thread. I go for a simple oil change and wind up with no car and a broken oil pan bolt. So far I was charged for the oil change $40 for nothing, that I did not get since they ruined the car.
The tech Adam told me that the oil would be drained before I had it towed. The tech at the new place said that the oil was not drained and the car could have been drove there. Now I am out $250 for the tow that I need to be reimbursed. The shop the car is in now will try and rethread the oil pan. I do not know the charge yet or if he can do it, but I need Firestone to reimburse me for the repairs, the tow and credit the oil change charge on my Firestone card. I hope a new oil pan is not needed or it will really cost me for a simple oil change
I went to Firestone in McKinney TX on 2930 El Dorado Pkwy to have my brakes done because they were squeaking. Technician said I needed my rotors resurfaced and new brakes on the back. I waited for 2 hours and was asked if I wanted to do alignment also. I declined the alignment then all of a sudden my car was done. 8 months later I bring my car into another mechanic and they told me when Firestone resurfaced my rotors they put grooves into the rotor causing my brakes to wear faster. So 8 months later a full set of brakes and rotors were required.
Thank you for contacting Firestone, Matt. We are sorry to hear about the negative experience you had at our McKinney location and we would like to help. If you could email us with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to assisting you further. ^ML
I have been using Firestone since I moved to MN 4 years ago. The management and workers have always been great to work with. Although the information isn't always what I wanted to hear about what was needed in my car, that have always been honest with what you needed to have done. They're always friendly and willing to go out of their way. Shout out to the management! I will always use Firestone no matter where in the US I end up because of the example the Rochester, MN shop has set!
Hello. We are happy to hear that our Rochester Firestone Complete Auto Care location has been able to provide you with such outstanding service. Thank you for providing us with this feedback, we value you as a loyal customer. We look forward to the services you again. ^SB
I started using them when I moved to Henrietta NY. The car was only 1 year old. As time went on they kept saying I had bad brakes and I paid for new brakes over and over. My new boyfriend said he would change them for me, so Firestone gave me a box with the new pads as I had the lifetime warranty. My boyfriend put them on and now not quite 5 months and the brakes are bad again. When he changed the back set he found that they had never changed the rear driver's side at all - they were original factory Honda brakes. I will never use Firestone. They are dishonest.
Thank you for contacting Firestone, Juli. We are sorry to hear about the inconvenience you had experienced at our Henrietta location and we would like to help. If you could email us with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to hearing from you. ^ML
Last week I took my SUV into the Firestone Center on Schillinger Rd. in Mobile, AL for a tire rotation, alignment check and oil change. I have been coming to this same center for a couple of years and they have done all of the maintenance on my vehicle since it was new. The next day I was driving and heard a scraping sound underneath my vehicle. I pulled over and checked under the front and saw that the aluminum skid plate that protects the oil pan was hanging down and dragging on the pavement. When the Firestone mechanics reinstalled it after the oil change, they only put two of the twelve screws back in. Eventually it flopped around enough that the wind bent it down and it started dragging.
I contacted the Service Center and they asked me to bring it in. They checked out the damage and told me that they would take care of the repairs. Since then, I have driven back to the service center four times after being told that the parts had been ordered and were coming in. Yesterday they called to assure me that they had the parts and I could come in to get them replaced. Unfortunately, nobody checked to see if they actually had all of the parts and it turns out they were still missing screws so they had to zip tie the front of the skid plate on. I live in the country and it takes me almost an hour to drive to this service center. The next trip to get the last screws put in will be the 5th time I've had to go down there to get this resolved.
The excuse they gave me was that it was the end of the day and the technician was tired. I got there at 4:00 and left at 7:00. 3 hours to change the oil and rotate the tires. This is a failure starting at the top. I can understand a tired mechanic making a mistake but whoever was supposed to check his work and sign off on it dropped the ball. They seem to think this was no big deal but that plate could have easily come off and cut a brake line or punctured the gas tank. The manager, Myles, has never once spoken to me in person even though I've been there 4 times. I've used this center many times but I won't be going back after this.
STAY WAY FROM FIRESTONE in Wylie, TX! ⚠️ I bought four new tires for my car and everything went well. Two month later I noticed my rear tires were running flat with no tread in the middle and I was fishtailing when I drove in the rain. I brought it up to the tech who worked on it and he insisted that I was doing burnouts. I went to Discount Tire and they told me the tires were overinflated. I went back to Firestone and told the tech, he said I must have put air in it while smirking and kept going on about buying new tires. The technician was Adam and he was dishonest, unethical and my safety was no concern to him. THIS WAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND THE SERVICE WAS GARBAGE. STAY AWAY FROM THIS FIRESTONE! ⚠️
Normally I don't write bad reviews But, there is always a first time. On 11/12/2018 I went to Firestone in Fort Walton Beach to get an headlight bulb replace that it was not working on a driver side. I was in shock when person gave me the estimate...which is almost $200 dollars. According to the person at the shop they have to remove the bumper and other things to install the light bulb. Honestly, that was a ridiculous estimate I have ever heard before. Anyway...the person at the shop suggest me to get a second opinion. So I went to Express Oil Change located on Beal Parkway Fort Walton Beach. Guess what! I only paid $21.19 and person took only 9 minutes to change the headlight bulb and he did need it remove the bumper or anything in order to reach the light bulb... In conclusion Firestone was a about to rip me off!! Overcharging me for a lot money for no reason. I am very disappointed. They lost a customer.
First let me say that this is the first review I have ever done. I had purchased tires through my local VA where I worked $860.00. Appointment was scheduled for 10 am today, my husband worked midnights and took his truck over for the installation of the tires after he got off work. At 2:20 the tires were on. My husband declined alignment check as he was so tired he could wait no longer. Staff at the Garners Ferry SC location did not keep him informed of progress and when he went to leave the tire pressure light was on. So back in he went to get tires checked and the pressure was 20 lbs less than what was supposed to be and there was a leak in one of the valve cores. We have never in our lives waited over 4 hrs to get tires put on with an appointment. That is completely unacceptable. Thank you.
Thank you for contacting Firestone, Angela. We do apologize for the long wait time your husband had experienced at our Garners Ferry location and we would like to help. If you could email us at email@example.com with your contact information, invoice number and the store's information, we will escalate your concerns to our upper management team. We look forward to hearing from you soon. ^ML
The Service Center in Menomonee Falls, on Appleton Avenue, will be the tire destination I'll shop at for many years. I bought a new, not used, Honda Civic from Schlossmann's Honda City in January of this year. About six months later I started hearing the telltale sounds of an out of round tire. I called the dealer and talked to the manager. He was extremely arrogant and told me flat out, he's not replacing any tires on my car.
I called Honda America and they suggested I call a Firestone dealer. I did, the one at N83W15300 Appleton Avenue, Menomonee Falls, WI. I told a service writer my issue and within a half an hour it was discovered that, yes, I had a tire out of round, within a half an hour from that, I was back on the road with a new tire. Nothing out of my pocket! Awesome Service Center, I highly recommend them! I would stay away from Schlossmann's Honda City! What would've it cost them, about $60 that they would be reimbursed for?
Thank you for sharing your experience with Firestone, Mike. We happy to hear that we were able to get you back on the road in a timely manner. Thank you for being a valued Firestone customer and we look forward to working with you in the future. Please let us know when to schedule your next maintenance service. ^ML
It's really too bad that there isn't a way to give zero stars on here. Please do not schedule any appointments with FireStone Mechanicsburg. They do not value your time at all. In spite of scheduling the appointment, the car maintenance was not completed on time. Eventually, I had to take my car to other shop for the simple oil change. When I ask if the oil change can be done in next 2 hours, as I was ready to wait for 2 hours, he bluntly said no. I would never visit them again and recommend do not waste your time as well.
In the last 2 years I have had to have the starter replaced by Firestone; twice. At the same location I have had the heater core also replaced twice, the third time I needed it replaced it took it to another business to have it fixed. In 2016 I first had the heater core replaced, only to have to do it again in May 2017. They did cover this one under warranty but I still had to pay for labor. After having my oil changed in December 2017 I started having engine issues in February 2018- only to learn that there was no oil after taking it back to Firestone. My engine did blow in March and my Jeep sat for a few months while I saved money to have the engine replaced. It was replaced in August and the heater core went out in November sending steam and hot antifreeze into the passenger side of my vehicle.
I did contact Firestone and was asked to bring in a copy of my receipt/work order from Tuffy (which I did on 11/22/18), from their manager James. I called a week later as I had received no response. I called and spoke to Josh and left a message for James. I did not receive a call back until today- from Josh. Letting me know that the Area manager Dan had not forwarded my information onto corporate as I had already had it fixed by another company and it was after warranty of 12 months. Well, if my engine had not gone out and it didn't sit it would have been fixed under warranty? I am at a loss with either the faulty parts that are being used; that they have to keep on being replaced. Or, the technicians that are doing the work. I now know that the customer service they offer is just as bad.
So the Firestone Store manager and Regional Manager cheated me out of $600. I'll summarize my experience below and let you decide for yourself if you ever want to use Firestone for your vehicle repairs: Truck taken to Bakersfield CA (New Stine Road) Firestone Location for repairs and was kept there overnight. Truck was broken into overnight and backpack, clothes, misc items, and speakers/mic were stolen.
Roger (the store manager) was notified when I went to pick up the truck that some of my items had been stolen. He said to have the items replaced and bring the receipts back and I would be re-reimbursed. I Had items replaced and brought the receipts back (only claimed receipts for my speaker replacements. Not all other other items stolen as well since I didn't plan on replacing them).
Roger calls me and tells me that the Area manager (Bryan **) needs original receipts. I asked to contact Bryan and was provided a number. Bryan never returned my calls until I made a formal complaint through their 1-800 number. Bryan then called me to tell me that I would not be re-reimbursed since it has been too long. I have now asked through the complaint system to talk with the regional manager and wrote a summary of my experience to them. I have not been contacted and it's been 3 weeks since my last complaint. I plan on sharing my story and giving Firestone negative reviews anywhere I can until somebody from Firestone calls me to discuss the situation. Thank you.
I recently was at the Brockport store in NY, for an inspection and a new wiper part, that was ordered and delivered on the same day. WOW, From the service desk to the car being pulled up to the door all the employees were super and professional, thank you for making my day great.
Thank you for sharing your experience with Firestone, Marlene. We happy to hear that we were able to give you such excellent service. We appreciate you being a valued Firestone customer and we look forward to working with you in the future. Let us know when to schedule your next maintenance service. ^ML
I went to Firestone (#006254) in Thousand Oaks a couple of weeks ago to have engine repairs done. I told them the reason for the visit was that the engine was misfiring and the notes include “intake manifold is bad, states that the vehicle is misfiring.” They charged me $99 for a diagnosis and found several other things wrong which I approved, including the Timing cover gasket which they added labor of $561.60. It took several days for them to do all of the repairs I requested. I picked up the truck only to have it die on me the next day when I drove it with the same misfiring issue. I called Firestone immediately only to find out they never worked on the manifold gasket but replaced another engine gasket. So I took it back to do the repairs I originally asked them to do.
When the truck was ready I was charged additional labor of $624.00 on top of the $92 part. This gasket was not too far from the original gasket they replaced so based on the notes why wouldn’t they fix it the first time? The diagnosis should've detected and confirmed the issue with this gasket and the original repair should've included both gaskets for a one-time labor cost. Since the truck was not repaired the first time per my request, they should've made the correct repair without an additional labor charge. I feel that the technician did not handle the repair order properly and I should not have been charged for labor twice. I have been a long time customer of Firestone and I feel that this was their error. And I should not have to pay for labor again and am requesting a credit.
Thank you for contacting Firestone, Sylvia. We are sorry to hear about the negative experience you had at our Thousand Oaks location and we would like to help. If you could email us at firstname.lastname@example.org with your contact information and invoice number, we will escalate your concerns to our upper management team. We look forward to hearing from you soon. ^ML
I went to Firestone to get inspection then they quote me $500.00 dollars worth of work I need on car. I take it to my brother and he fixes it for less than one hundred and I take it to different inspector and they pass without problems. Firestone you lost a valuable customer today but you just keep right on ** people. I hope you lose all your customers and a matter of fact I will be advertising that Firestone's out to get your money money money. They will Rob you.
I went to a Firestone service center on 11-28-18 in Jackson, MI for a oil change and a set of 4 new tires. When the car was in the bay, the Manager named KIM, came out and asked me if I knew where the keys for the lugs was. This being my wife’s car I did not know. She was not sure. I asked them to just get them off. They quoted me an additional cost. I said go ahead.
The manager then proceeded to tell we that I would have to wait longer since my ALLOTTED TIME was up for my appointment. She stated that she had 2 other cars waiting, and truck there with a delivery and a technician that needed to leave early for a doctor's appointment. I paid for my oil change and left. Made me feel as though I was of no importance to her. Sorry but your problems are not my problems. I have since taken my business elsewhere. I’m paying more money. But that is not the issue. It’s the worst customer service I have ever gotten in my life. Shame on you Firestone.
Thank you for contacting Firestone, Herbert. We saddened to hear of the inconvenience you have experienced at our Jackson location and we would like to make it right. If you could email us at email@example.com with your contact information, invoice number for the oil change and a link to this review, we will escalate your concerns to our upper management team. We appreciate your business with Firestone and we look forward to assisting you. ^ML
This store used to be pretty good in the past, especially when a senior gentleman was working here. He is truly caring and knowledgeable. Since then, I gradually brought all of my car cares to this store, either a major or a minor issue. They always took good care of it or at least tried their best to help. Recently, I was so sad to find that the store changed the manager, who is very rude and hard to communicate — would not even have the patience to listen to a customer’s sincere explanation. First, he pretended he did not have the previous record. When I provided my copy that was given by the store, he changed to another excuse. The price is in mess too: within the same hour, he quoted four different prices for the same service, though he repeatedly said that he was using the same coupon, and to all customers.
Clearly, the store does not have a solid price but just plays the trick. I could hardly believe this is still the Firestone where I worked with for these years and recommended to friends many times. What a pity! I really hope the store can go back to the previous one that truly cared about their customers and their business.
For new customers, if you hear any promotional information from this store, make sure to request that they write it down (They don’t always keep their words). It will help make your communication with them much easier. For a service you are planning to get done in this place, if you can, do a bit search (asking friends or searching online), there are places that offer better price and service, and help you maintain a better mood. The young gentleman at the front desk was friendly though.
Thank you for contacting Firestone, Mary. We sincerely apologize for the negative experience you had and we would like to know more. If you could email us at firstname.lastname@example.org with your contact information, invoice number (if any services were completed during your visit) and the store's information, we will escalate your concerns to our upper management team. We appreciate your business with Firestone and we look forward to hearing from you soon. ^ML
I went into the Firestone in Newport, KY on November 17th for an oil change. When my car was ready, I drove it off of the lot. I get only a few miles from Firestone and my car starts smoking, really bad! I took it back to Firestone and I told ** what was going on, he listened to me. They corrected the problem. On this past Sunday, I was driving to church and my "check engine" light went on and it acted as if it was going to cut off! I wasn't happy! I called after church and I spoke with **, he said for me to bring my car in. I took it in, met with ** and with **. I chose to leave my car overnight for them to be able to fix the problem because keep in mind, nothing was wrong with my car before I took it into Firestone for just a simple oil change.
It's Monday and ** calls me. He describes to me what was going on with my car, he was trying to explain to me that what was going on was totally unrelated to the oil change. I was not happy, and I did let ** know this. After ** explained to me in his professional manner, I ask him how much everything would cost. Again, I let ** know that I wasn't happy.
I have been a customer with this particular Firestone for some time now. I had ALWAYS received GREAT service. ** let me know that my car would be ready to pick up after I got off from work. I thanked him, but I still wasn't happy. ** later called me to let me know that my car was ready. I told her that I knew that it would be because ** said that it would. I asked ** what was the total cost so that I would have the exact money to take into the facility, and ** said, "Nothing." I was like, I needed to hear her say that again because I really didn't believe what my ears was hearing! I said, "What did you say?" She said, "Nothing, Iris, you don't owe a thing. We took care of this for you. We appreciate you as our customer." I was shouting within myself, "HALLELUJAH!"
My daughter picked me up from work to take me to Firestone because I had taken the bus into work. When I arrived at Firestone, I saw ** wearing a smile. She took the time to explain to me, "like a doctor" exactly what had happen to my car. ** said that ** said that with good conscience, he really couldn't say for sure if it was something that they had caused, or if it was something that was already there. This was late in the evening and ** and ** took time with me. ** showed me the piece, the object that was taken out of my car and ** let me know that the Chevrolet Sonic's are known for these types of problems.
I will ALWAYS make Firestone my car shop! Firestone in Newport, Kentucky at 61 Carothers Rd. 41071. I will be getting a new car soon, but as soon as my warranty runs out, I will be right back at Firestone in Newport, Kentucky, as long as **, **, **, **, and ** are there. I have been telling all of my associates, family and friends about Firestone in Newport, Kentucky and I will be saying even more, now! I will keep in touch, I will be bringing pizzas, pop and wings to celebrate my new car with them. They are wonderful people and they really didn't have to be as honest and good natured as they are, but they are. I am forever grateful. Love you guys! God bless you all!!!
The problem is being worked out.
Brought Chevy Cruze in for check engine light, no signs of anything going wrong. Firestone claimed it was a head gasket, long story short after several times bringing it in after light never went off technician tells us that they can't fix the issue, should have never attempted to fix the issue & are now refusing to refund our money after having to take the car to a dealership to be repaired properly after a recommendation from them.
Thank you for contacting Firestone, Zaybion. We sincerely apologize for the negative experience you had and we would like to know more. If you could email us at email@example.com with your contact information, invoice number, and the store's information, we will escalate your concerns to our upper management team. We appreciate your business with Firestone and we look forward to hearing from you. ^ML
I took my car in for slow leak in rear tire... they took it off fixed it. Now I have 2 new icons I had to look up and see what they were for. Traction control... brake. Never had either before. They said bring it back... next day... they tried to clear them with wifi. Nothing. No cable for diagnostic.. .come back Fri... came back they got wrong cable. Come back again. 1 later nothing. Do you want break to check brakes... nope. Sensor tells you when you need pads. All they had to do is fix slow leak put it back on... no problems before now I have problem and they just don't seem to care or cost me money for problem they created... mad... mad... mad.
I have always taken my car to Firestone for oil changes. One day after I left my car started steaming a few days later. I promptly took my car in and they said I had oil leaks and would top off fluids but I had a mobile mechanic look and he saw no leaks. He found a cracked radiator cap which Firestone never caught and the antifreeze was not staying in. My engine steamed again and my car needs a new motor now and is just sitting there not running. I am frustrated with Firestone as I trusted them to pinpoint the problem and now my car is ruined.
Took my car to Firestone for tire replacement. I was told it would take 60 to 90 mins. 2 1/2 hours later they tell me 2 tire studs were stripped and needed to be replaced and I had to schedule a separate appointment for that. They estimated $130 each. Had another mechanic look at the studs and he disagreed they were stripped after he tightened the lug nuts with no issue. Appears Firestone was trying to charge for unnecessary work.
Not enough technicians. I have been at Firestone customer for many years. Generally I have had quite good service, but recently I have noticed that when I go out there to have things done, they did not have sufficient people there to get the work done. I just went out to have four tires put on and an alignment but the alignment could not be done because the technician was out. I had to call around to several other Firestone stores before I could find one that would do the alignment. I had an appointment for early in the morning but didn’t get my car back until afternoon because there was only one person working in the shop. This is ridiculous. I needed to go to Firestone because I have a lifetime alignment contract. I also wanted to have a check engine light checked, but again the master technician was not there that day. This is happening more and more and it is really frustrating. I do not think I will be taking my business to Firestone anymore.
Car started making a rod knocking after they changed oil. The worst ever. Waiting 3 months for them to do investigation to see what caused the motor to blow up shot a rod through the oil pan. Nothing wrong with my car before I took it to Firestone in Fresno California leave messages for Corp. They say we get back to you every day for 3 months. This company needs to be put out of business.
Firestone expert review by Lauren Fix
Firestone started as a tire manufacturer in 1900, and the company originally supplied tires for Ford’s Model-Ts. The first maintenance and repair shop opened in 1926, and there are now more than 1,700 locations.
Completely Firestone: Firestone’s website features a wide variety of informational articles to helps consumers understand the way their vehicles work and how different maintenance services keep them running longer.
Towing: Customers who face an unexpected breakdown can call Firestone Roadside Assistance & Towing Service to receive a discounted tow to a Firestone location. Firestone ensures that all towing companies associated with them are reputable and offer fair pricing.
Car Care Academy: Firestone offers hands-on workshops from its Car Care Academy. These free classes teach drivers how to make their vehicles more fuel efficient, how to check their fluid levels in their vehicle, how to choose the best tires for their needs and more.
Time guarantee: Firestone’s On Time Guarantee promises customers that their vehicles will be ready at the time estimated time. If the vehicle isn’t ready at the appointed time, customers receive 10 percent off of their next service.
Online scheduling: Those ready to purchase tires from Firestone and/or have their vehicle serviced or repaired at one of their locations can make an appointment by visiting Firestone’s website.
Best for: Firestone Complete Auto Care is best for consumers looking for a service and repair company with a long history, established reputation and locations across the nation.
Firestone Service Centers Company Information
- Company Name:
- Year Founded:
- United States
- (800) 754-2530