Firestone Complete Auto Care

The quality of service and parts were very poor. Had to take my car in twice for front brake issues. While waiting for my car on the second visit the manager of the store 006823 was overheard reprimanding one of the service employees for not putting on Enterprise's work orders. They needed tires even if they didn't so it could be removed from one of his reports. Really!!!! On my first visit they talked me into purchasing a lifetime alignment package. I have been calling the corporate office for weeks for a refund with no response. Who would want to go back for free alignments after this type of experience.

I left my car due to brake problems and they told me it was a problem with the alternator, when they changed it all the lights would go off, (everything is recorded) they supposedly changed it and charged me $1,500 dollars and returned the car with the same lights on and they told me that I had to take it to the dealer because they don't fix the brake lights. So why didn't they say that from the beginning? These people stole my money because they called me that my case had been denied. So don't trust them. They are scammer!!!

I took my car in for the $9.95 a/c check. I was told my compressor was bad & that my car was a stand-alone year & had to be ordered from Ford. It would be $1300. I agreed to have repaired & then they called me & told me they were mistaken & it was a sensor causing my air to shut off. They said they could not repair it because heater box needed to be pulled out & they don’t have time for that kind of repair. Then I was charged $500 for their time & they repaired nothing so I’m just out $500 & still no air.

My rear driver-side tire had a fast leak... Spoke with Dave... He was able to get a service employee to fix my tire (a nail, of course) and in 20 min or so, I was off again! Give them your business and you're get true customer service!

Firestone Policy, Bridgestone Policy and Rubber Manufactures Assoc all agree the correct way to repair a radial tire is to plug and then patch it. Weston Firestone at 6500 Dykes Road, Southwest Ranches, FL who sold the Road Warranty refuses to honor the repair warranty because the tire had been plugged by a tire store one day before while on the road out of town. National Firestone contacted the store and their reason is "Store policy" not to repair or honor the warranty because it was plugged somewhere else. Local store only wants to sell a new tire and pro rate it. The local Firestone store is making their own warranty terms that is not on the Firestone national site and not in accordance with the written warranty that was bought. Other Firestone store stated they would honor the warranty and patch the tire.

Great service. They did a coolant change. I will definitely come again. Life saver. I am really happy with their service. I went to the one in Mount Olive and got my Jeep Patriot a full coolant change.

IF 0 STARS WAS AN OPTION, THAT'S WHAT I'D GIVE! On Aug. 25, 2022, we were told we needed to purchase 4 new tires and it was recommended to purchase a lifetime alignment by Rob, the sales representative at the front counter. We agreed and paid $758.69, however, they failed to notify me that the rim was cracked when they put tires on the car. When I took the car back because the tire on the cracked rim kept going flat, I was then notified of the cracked rim and it needed to be replaced. I then got the rim replaced and brought the vehicle back to have the tire they just put on the car replaced. We have been going back and forth since Dec. and they are now failing to replace the 2 rear tires as they are bald. How are 50k mile tires bald in 4 months with only 2k miles on them?

If I was able to give zero stars - I would. Don’t trust them anymore. Long time customer of this location, just shy of 20 years. I never really received extremely poor service, most times my husband took car in. This management team does not respect people’s time or concerns. They don’t care if you come back and feel they have cornered the market in auto service. They are taking the Firestone name and dragging it in the mud. They don’t stand by their warranties or word. I purchase four new tires five months before this last incident. Which means everything is under warranty and I purchased extra standard alignment warranty at time of tire purchase. I have been communicating with very nice customer service people in the complaint department over the phone for three weeks and they keep telling me area manager or division manager would call me back. No one has ever called back.

I took my car in to have my CV Axels replaced and they put in the wrong parts and caused my transmission to go out. I had to have my car towed to the dealership the next day. The dealership immediately called to asked who did my axles. The dealership said the wrong axles were installed which ruined my transmission. Firestone of course tried to blame Auto Zone and the dealership, but it ultimately comes down to the tech who installed my Axels. Firestone gave the wrong VIN for the parts. Firestone finally accepted liability and said they would pay 100% of the repairs. The dealership is trying to get payment but can't get ahold of anyone for payment.

Left my car for two days to patch a tire. Tire was patched but low pressure light on dashboard was still on. Had to come back. They fixed that light but then the “check engine soon” light came on. Went back. They said it should go away shortly. Thay light never came on before they “fixed” the other light. Now it won’t pass inspection and they want to charge me $100 for diagnostic for something they broke. Never again will go there, and they are rude.