Firestone Complete Auto Care Reviews

Manager came outside to check my tires and refused a tip!!

What an amazing service, people were super friendly, they fixed my car right away.

I'm so impressed by the Lancaster PA Firestone team. Today Vince and Carlos took care of my car's alignment quickly and efficiently. I had brought a book along as I waited, but only got a couple pages read before I was on my way home. Thanks, Firestone!

When I went to my garage to start my car, it would not start. A woman from Firestone got my car to their facility where they found my battery was dead. The service went above and beyond what I expected. The staff at this Firestone shop on 115th Street in Overland Park is the best!!!

Firestone Complete Auto Care in Murrells Inlet South Carolina is where you want to go! Larry, owner operator, what above and beyond what really was expected from customer service. And today's world where customer service politeness and detailed information seem to be waning, Larry and his staff are more than willing to explain your situation to give you options to walk you through what may or may not be occurring or what you may or may not be looking forward to. Please go check him out if you will not be disappointed, excellent service

On 03AUG2026, I brought my Altima into the Fairview Heights Firestone for an oil change, alignment and wheel balance. Told them I was going on vacation, so be sure to check the car over. They had the car less than 90 minutes and phoned me to tell me it was done. On 09AUG, while driving in New York on vacation, the front driver wheel came off the car and we skidded to a stop. Luckily, no one was hurt and the only damage is to my car. The Firestone in Clifton Park, NY put the blame on shoddy workmanship and repaired the wheel and control arms at no cost to me. They told me that the Fairview Heights Firestone would arrange for the body damage to be done. Instead, I was pushed off to Firestone Corporate who are demanding I sign an agreement (indemnification, non-disclosure, non-disparagement, etc.) before they would pay damages and other associated expenses. So I guess we'll be going to small claims court for relief.

Some of the managers can really be dishonest and try to feed woman especially BS. Your may go in ok but will come out with more problems than before. I just think the store in Killeen/Harker Heights Texas area those guys DO NOT!!! KNOW WHAT THEY ARE DOING. I dealt with FS for years and never had problems until we move to this CENTRAL TEXAS AREA. They need better mechanics that knows what they are doing. And the credit card and their PROMOTIONAL BALANCE if you don't get them to explain that process to you they will definitely get you on that too!!! Very disappointed in Texas.

It's not the service because I don't know I didn't see them. They charged me $900 and it wasn't even the AC that was a problem which I took it in for and took it back again two months later the same problem. They actually changed the part they put in and put a new one in and then it's still doing the same thing so nothing they did for $900 anything to my car that made it better. I had a mobile unit come out last night fix my car. In an hour and a half they fixed the thermostat and gave me a new radiator for 500 bucks and it was done and done in 2 hours so I think your company has a problem with customer service. I know I am disappointed in what I got so I'm just saying people think about where you're going.

I am writing to file a formal complaint regarding unacceptable service at your El Paso location (9328 Dyer St, El Paso, TX 79924). Today, September 12, 2026, I had a scheduled 9:00 AM appointment for a full diagnostic test. I dropped my vehicle off at 9:00 AM expecting the service to be completed in a timely manner. At 3:00 PM, I called the store for an update and was told by staff that "someone was looking at it right now."

Do not take your car to Oak Ridge Tn Firestone. Had my truck towed in for a simple starter replacement. They installed it misaligned and wrecked my transmission. Transmission replacement required due to shoddy, unprofessional, incompetent work. Ridiculous.

I have bought tires from them before for my Tacoma and for my Daughter Jetta. On her car I have buying one at time since she never makes car available and following a blow out. Third one I didn’t install I brought the car on Friday Semptember 5 dropped it off to give them time to put that tire where my donut was and replace the worn out left as the 4 tire. Went to pick it up on following day Saturday morning I paid the bill and car was brought to the front. I work on heavy trucks and I do DOT inspections. Not hard to notice my only worn tire in the rear. I said you didn’t replace my tire. Guy started to argue situation escalated. He said tire was replaced, question is did those idiots replace the brand new I had in the back seat that they were supposed to install and replace other?

This review is for the 10095 Brook Rd location and I generally don’t do this but this time I am dumping all the blame in the lap of the Service Advisor Kyle because his name arrogant and unprofessional attitude prompted the escalation of this. After a thermostat installation my 71 year old husband ended up stranded on interstate 95 at 1am when the car overheated one week later. He eventually got home around 5am after Geico towed him. Contact was made with Firestone the next day, KYLE, did not offer to pick up the vehicle, said if we attempted to fix it he was not responsible for anything. Also said “Your son claims to be master certified with Ford but I don’t think he knows what he’s doing!” More happened but I am sick of dealing with them AND CORPORATE who send my complaint to Kyle! Idiotic to say the least.

⭐ **1-Star Review – Very Disappointing Experience.** Worst experience I’ve had at **Firestone Complete Auto Care on Highway 99, opposite Fred Meyer**. I came here specifically for an **oil change**. The front desk staff gave me misleading information about the waiting time, which caused me to waste a lot of my time. The behavior at the front desk was also rude and unprofessional.

Not sure exactly where to start, three different vehicles. First one told the motor was shot not worth repairing. Can of starting fluid for 3.98 cents and an hour later the car was up and running. That was 5 years ago and still going. Second car again said it's not worth fixing. Another 180.00 to tell me that. Took it down the street. Was repaired 1500.00>third vehicle brake caliper and a brake line hose, this has been three weeks. The sad thing is they're not answering our calls and they're not letting us know the status. Then to find out the part is coming from Cleveland. Hell I would have driven up there on my dime. I understand circumstances happen but at least keep the customer informed.

2210 Coulter Firestone. Interim store manager sitting on a trash can in the middle of the shop with people waiting up front. Joe ** is the manager there and he would never let this happen. Trash cans full etc. Lots he could be doing instead of sitting on his butt in the middle of the store.

I’m very frustrated!!! I had an appointment scheduled on a Saturday morning at 10:00 for an AC check! I came at 9:48 for them to tell me my appointment has to be canceled due to the AC guy not being there! Instead of giving me a heads up and now I wasted my gas, and they can’t get me in until next Tuesday!! I called the manager and he keeps saying a guy quit on them like that’s my concern!

My name is Belinda, and Travis **. We have always used Firestone for our vehicles, but I can tell you that the Firestone in Florence, South Carolina, is the worst. I took my car to them for coolant on July 19, 2026, and we did not get a call or anything about when it was going to be ready or fixed. We picked our car back up on July 25th, 2026. We paid for the service with no problems. As we were leaving the Firestone, our car would not pull. We went back and told them that the car would now not pull/accelerate, and the Manager stated he knew what the problem was and the service guys must have messed up the throttle because it was close to the plugs that they had put in. I left my car there, and he stated he would fix it.

I went on Firestone to get my and they had to keep my car until Monday left something in my car. Went to my thing took my toilet paper and went through my suitcase and took my towel out jewelry and Albert said, "Oh don’t worry about your clothes. Everything will be alright," and I expect to have car back that Friday the way he was saying. The bottom line just don’t leave any thing in your car. I guess firestone doesn’t pays their employees enough money. Wouldn’t afford to paper towels and jewelry cause they gotta take it out of people cars.

4323 Fleur Dr. Store #264 Des Moines, IA - 4323. The manager at this branch was were unprofessional. How he talks to customers is ridiculous. Called in to schedule an appointment for replacement of my front calipers. (Were sticking.) He informed me they needed to do a full brake inspection but I just had it done two months ago. Just need calipers. I politely stated that I only need my calipers replaced and he say to take my business elsewhere. I asked he why he was talking to me in such a disrespectful manner and again he stated, "If you don't like it then go somewhere else." I asked for the manager which he said he was.

On July 15th 2026 I went to Firestone to get my ac checked, the employee said $10.00, but instead they they filled my freon up and charged me over $250. That I didn't have nor did I authorize them to do anything but check my ac, so he said we will have to let the freon back out!!??, since they couldn't they let all my oil out knowing that would burn up my engine or catch fire, luckily when I noticed my engine didn't sound right I checked antifreeze and oil, my oil was bone dry, caught it on time, O'Reilly's verified no oil, lawsuit time,, it took almost a gallon to refill my oil. 🤬🤬🤬🤬🤬🤬

I have been a customer of many Firestone locations throughout Central Florida. I went to a location recently, paid for a brake fluid flush, but it was not done, and I did not want to make an issue out of it when it came time to check out, for concern that they might not have released my vehicle. Their business practice is shady, and the service techs incompetent. I looked up one location on the Orlando Better Business Bureau website only to find they had over 2,900 complaints, with a -D rating. Best to find another repair shop.

I took my 2018 Ford Flex to a Firestone dealer in Columbia Mo. (store # 787483) to have an alignment done. Made the appointment 3 days before. My wife dropped it off and they said it would be an hour, and they would call her when it was done. An hour and a half went by and still no call. Another 1/2 hour went by and no call, so they walked back to dealer. They told her it was ready, but they were unable to do anything with it because the tie rods were frozen up front and rear. No charge. She brought it back and I put it on the hoist to check it out and I could not find anything wrong. Tie rods came loose with regular wrenches easy. I had just bought the car out there and was heading back to Florida.

This company should not be in business. Untrained personnel, constant additional service charges, untrained personnel, long wait times. Never do business with this company. You will regret it.

This company did work that was inappropriate for what was needed, made mistakes, ruined my car and I have conversations that they agree to the inappropriate work and were going to give me 100% reimbursement. That has yet to happen. They had my car in and out of the shop multiple times telling me there was nothing wrong but each time I brought it back, they found something else and it related to what they had done. Make sure you know who you’re dealing with. Firestone hires “techs” who are knowledgeable.

Paid $880 to have my front rotors and brake pads replaced in February 2026. Did not improve the squeaking that was coming from the brakes. When I brought my vehicle back in under their warranty, they told me the brake pads and rotors were shot and needed to be replaced. This was after only 8,000 miles. Very, very few things can cause that kind of damage in such short time. When I went to pick up my vehicle, I asked to speak to the manager. I was told he was gone for the day (this was at 4:45 p.m.). He could not be reached by phone per the Firestone rep. I still have not heard from them. Is it possible that Firestone committed fraud and charged me $880 and never actually did the work? Not saying that's what happened, but something isn't right here.

Purchased tires about 5 years ago for my 2000 Ford Excursion. It is mainly my play truck. I don't drive it much, but maybe once or twice a week. The tires have a 55000-mile limited warranty; the mileage at the time of service was 219500. I came in for a replacement tire because it's beginning to separate. My mileage is now 24500, well within the 55000 miles this tire is supposed to last. I got some song and dance saying we can't replace tires on a vehicle that has been sitting. Just because it has less miles doesn't give you the right to assume it's been sitting, developing flat spots. You just don't want to replace a faulty tire; the others are not flat. This tire is faulty. Nonetheless, I had to walk out without a tire and very upset that Firestone didn't want to fix a tire that should be good for 55000 miles that only had 10000 miles on it. Anyways don't buy a warranty or tires from Firestone. You won't be happy when it comes time for service.

Customer service is great. They just need to be totally upfront t and stop finding one thing tell you the problem and the 5 other follows. Make sure customers understand what to expect and not assume. And those guys need to smile sometimes. KILLEEN, TEXAS (TRIMMER RD.)

I have always disliked booking appointments online. This is why. I made an appointment for my 2018 Ram 3500 for an alignment. I inserted the required information. And the appointment was made. After an hour I called the store to verified they have received. They did have the appointment. On the day of the appointment I drove down for the appointment. Lo and behold. I drove down for nothing. They told me that they couldn’t work on my truck. The truck was to big. The online appointment did not ask if the truck was a dually all it asked was model and trim. Now my day was shot I would rather talk with a real person. Not a AI or online.

On 07/08/2026 I made an appointment for 8:00 am on 07/09/2026 at the Johnstown PA. Firestone store to have my rear brakes checked and replaced. I received an email later saying my appointment was moved to 07/10/2026 at 8:00 am, I thought "ok, no big deal, they must be busy". I contacted the store by phone the evening of 07/08/2026 and informed the service writer that I would drop the vehicle and keys off on 07/09 so they would have it for my appointment first thing on 07/10.

First off my whole family gets their cars fixed at Firestone. I just spent almost 1000$, on misc things needing fixing. Nina is was fantastic, the mechanic had a hard time with the sensor I was getting replaced. It took him way longer then than it was suppose to. I needed to being like way late for work. But that’s fine, the mechanic was great and apologized for taking so long. He explained he did to take way more apart under hood than originally planned. Ok cool! Again, Nina saved me a little money on a couple things. Kept checking with mechanic to keep me posted 'cause I was pressed for time! He gets done with car.

My daughter just purchased four new tires for her Genesis car. They tried to upsell her on several items and then when she drove away went on the interstate at 55 mph and experienced a severe vibration.

Lousy service from staff and manager ** was rude at the Firestone store located at 3810 jog road Greenacres. I will NEVER bring my car to this store again. During my tire rotation your mechanic broke two of my lugs on my car. My whole day was ruin because my car was in your shop. Drop my car of at 1030 this morning and just now getting back. No apologies or let me give a break on the bill. Just plain rude and disrespectful!

I had an oil change done and the technician did not put the cap back on. Some oil leaked and even though the leak was cleaned, my car still smells of oil when when I drive it. Today, 7/1/26, I went to the same location another oil change and some small maintenance. The front car seats were stained with oil. At the time I am trying to get them to clean the professionally. The issue has to be resolved or I will file a consumer complaint.

Subject: Formal Complaint Regarding Vehicle Damage Following Service. I am writing to file a formal complaint regarding the service performed on my vehicle at your Firestone location on Saturday the 6.20.2026. I brought my vehicle in for a routine oil change and also requested that the coolant be topped off because I noticed it was low. Your technician recommended a coolant flush, and based on that professional recommendation, I agreed to the additional service. Prior to this visit, my vehicle was operating normally. It had a brand new battery, started reliably every time, and displayed no charging system or battery warning lights. Immediately after leaving your shop, I noticed the battery warning icon intermittently flickering. This issue did not exist before your service appointment by your staff.

Thank you ** on 4250 W Rodeo Rd Firestone for your help. It was 6:30 pm and you still helped me. Great service and a great job. A total Pro.

At 3407 Garth Rd. Baytown Texas Firestone Complete Auto Care. Analysis: I asked Firestone Complete Auto Care to check my condenser fan. They did not check the condenser fan. I did not authorize Firestone Complete Auto Care to check my a/c compressor. However, without my permission Firestone Complete Auto Care tampered with my a/c compressor and returned it to me not working. Then Firestone Complete Auto Care told me I needed to do a complete air conditioning job that cost $3000 dollars. Rule: by Law: Firestone Complete Auto Care cannot do unauthorize work on a customer’s vehicle. Without my permission Firestone Complete Auto Care tampered with my a/c compressor and now it doesn’t work.

The mechanic left oil cap off. It was laying on top of my engine. I checked dip stick, no oil in engine. They charged 500 dollars for oil change and 4 new spark plugs. Total rip off. They said they would not fire mechanic because everyone makes mistakes. Well not on my car. Total rip offs. Lucky I didn't blow the engine.

I went to the location in Mesquite to have a problem with a headlight, checked out. Nick was the serviceman who helped me. He was informational, he was polite. He was very courteous and knowledgeable, and he took the time to research the problem. And get me the correct information that I needed. Since I was unable to get the repair done that day, he told me to call and schedule back a time to come in. I haven't done that yet. I'm gonna do that in a couple of days, but I can guarantee you based on the fact that I didn't pay them anything. That day and it was just him doing what he did for over an hour to find the problem basically for free. Not knowing whether I would come back or not. That means a whole lot. Because, you know, most people are greedy. They want the repair money they want.

One star because you have to select one to post - otherwise I would not grant one. I had an oil change on my 2023 Kia sorento on 14 April 26 at Barboursville, WV Firestone. It leaked almost all of the oil onto our driveway. I took it back 27 May 26 and they said the oil filter gasket was bad - replaced at no charge. Today, 2 June 26, the dipstick is bone dry, and oil is all over the driveway again. Took it in and was refused service because no service manager was there to verify that they caused the problem. If the engine doesn’t seize when I take it back in the morning, I hope to get it fixed. But that will be my last experience with Firestone and the 5 vehicles I own. Would encourage people to shop elsewhere. This started as a simple oil change. How do you send a customer on their way with a vehicle you made leak oil - all of it.

Traveling from Iowa to Virginia when the engine failed - on Indianapolis Interstate - we were towed to Firestone Store 3506 S East St Indianapolis and Manager ** - Secured a rental car for us to get home and took care of the broken car - we can not say enough about the service we received