Firestone Complete Auto Care Reviews

I picked up the car, took it home and informed my husband of the key issue when he got home from work, we decided to take the car back to Firestone the next morning since everything we could find online and after speaking with a Dodge Dealership is that the cable need to be adjusted. We dropped the car back off at 8 am to Firestone (which now the check engine light is on) and explained that the cable probably needed to be adjusted. A few hours went by and Firestone called my husband and said they still could not correct the issue and that we needed to pick up the car and take it to Dodge. We picked up the car that evening after work and we realized the car never left the parking lot we parked it in that morning, the seat was never moved (I'm 5 foot and sit very close to the wheel and there is no way the guys that worked there were able to do anything without moving the seat).

Took the car to an independent Master Mechanic because we knew it was an easy fix after speaking with the Dealership, come to find out the cable was installed incorrectly on the gear shifter side, It simply was ran under the shifter opposed to running it above the shifter. We have reached out to Firestone Corporate who has not responded to us. I have disputed the charge on my debit card, as now I had to pay a separate mechanic because Firestone simply wouldn't correct their mistake...

I drove around the block and right back to Firestone to ask them what did they do to my car. It was not running like it had been when I dropped it off at all. It wasn't picking up speed as it had, it was hesitating a lot and I kept smelling exhaust fumes. None of these things were happening to my truck when I took it there. I asked the people what they did to my truck and they kept saying nothing, but my truck drove nothing like it did when I dropped it off. Matter of fact it has never drove or sounded like this.

Since I kept smelling exhaust I drove to a local exhaust shop to get an inspection of my exhaust system just in case my converter suddenly clogged during the diagnostic test. The exhaust shop said I had no clogged converter or leaks. So I went back down to Firestone to ask what they did to my car and keep saying they did nothing. One technician let me know that the work I needed done on my truck was major work because it involved having to replace the throttle body position sensor assembly. He said that during the diagnostic test one of the sensors could have quit working causing the issues I'm currently having. I didn't believe that and feel they have done something to my truck causing it to run very choppy. My check engine light now blinks while I'm driving. It did not run this way when I dropped it off.

I had someone else check my car and nothing was wrong with the radiator but the water pump was still leaking. I called. They said bring it back in so I did today at 7am and when I called at noon it had not been touched. I have spent a lot of money with this store and after this I will not ever take my vehicle to another Firestone Store anywhere. I contacted customer service to talk with a district manager and was told that I could not have his information and would have to wait until he contacted me.

The service advisor Evan answered and told me that the car is not yet done and will be the next one to be serviced. I did not hear from them till about 6.15pm and that's when I reached the location and to my surprise I found that my car has not moved from its placed. When I asked what happened the service advisor EVAN spoke very rudely with me and told me that they will be taking in the car now.

Long things short they completely forgot to take my car in. On top of them when I asked EVAN he speaks very rudely to me and says, "We can take the car in now or I can return your keys." I just hated that moment and the response that EVAN gave me. I asked him who is going to be accountable for this. I kept my car with them for almost 6 hours and it was still not taken care of and he had no answer. I took my keys and left from there highly disappointed. This review is for EVAN and not for Firestone overall. He has to be held accountable for this sloppy job that he did today.

I also asked about my K&N filter. They said they threw it out and charged me for a new one that has to be replaced. I complained to the home office, but nothing of substance has been done. They said they would refund the tire repair (by the way I had the tire repaired a second time and it is fine). No refund yet and they still will not replaced my K&N filter and deny doing anything except what I told them, although I have witnesses they never showed me the filter, etc. My latest complaint was filed with the BBB. There are other places in this area and I would recommend you choose them for your car work.

Updated on 08/13/2018: The company lied to the Attorney General's office and said I saw the filter prior to it being tossed; however, my wife was with me and neither of us saw it. I have since purchased another K&N filter to replace the one they threw away. Everyone would do well to learn from my experience and avoid work done by Firestone/Bridgestone.

And again I told him, "But I did tell you." Anyway needless to say my truck did not go into the bay until 30 min after my appointment. I also told Ellis that I did not need a tire rotation because I did not have the lock for the tires. Ellis did not tell the technician about the missing key so the auto tech took an additional 30 minutes asking and looking for the key. This is not acceptable. If you have an appointment you should be seen at that time. If not at least you should be nice to your customers. Mr. ** needs some sensitivity training.

The first operator offered half of the interest credited. I felt there should be no interest charged so I ask to speak to a supervisor. The supervisor was so rude, pompous and arrogant. She had not interest in helping me with my problem. I told her the person that offered the interest free at Firestone never mentioned 6 months. Operator ** told me it was my responsibility to read the statement. I don't not read all of my statements when they come in from cover to cover. This was false advertising and I feel I was scammed. I will post this problem on the internet Facebook, Instagram, Twitter, Snapchat and G+ and several others. I want others to be aware of this so they will not fall into the same trap. I will never do business with Firestone again after today because of one employee Operator Mary.

However, when I jacked the truck up & removed the front wheels & noticed that my outer tie rod ends had broken boots! They had missed this important safety item! Also when I went to bleed my brakes, they had not flushed the brake fluid! WTF??? So, they pointed out a part that didn’t need changing, the upper ball joints, but omitted parts that were obvious, the tie rod ends! The reason I brought my vehicle to Firestone was for the supposed “expertise” that is obviously missing at your Davenport, IA facility! When I called the Service Manager, Mitch, all he wanted to do is make excuses rather than “own up” to his Service Dept errors, which I find totally disturbing. He should have not offered any excuses but should have offered only to “right the wrong”!

The most disagreeable statement when I asked him about the qualifications of his Service Techs, he replied that the Tech had 40 years of experience but he never said the guy was a “certified ASE Tech”, that’s disturbing as well! I’ve had bad experiences with auto repairs in the Quad Cities with facilities after being asked to do a under chassis inspection, returning the vehicle with major points omitted or dismissed like torsion bar struts being broke & another repair facility who were charged with doing a complete front end brake job, leaving the caliper mounting bolts untorqued & having one of them fall out that almost killed me while on the highway!

The reason I came to Firestone was I thought they’d be different, boy was I wrong! This disgusts me & what’s even worse is when the Service Manager tries making excuses, REALLY??? I’m reporting this cause the Service Department in Davenport, IA is in desperate need of a “tune up”, & for me at least, they’ll never see me in their store again! I’ll be posting this online so other “not so informed people” can judge themselves... Caveat Emptor!

I had called my dealership once I dropped the car off and was quoted for a new battery on a 2014 Wrangler with labor and tax. It would be just short of $200...but Firestone charged me $388. They said it was a "special battery." I am not entirely sure what makes it so special or why I needed it in my 2014 Wrangler... I do not drive anything wild for goodness sakes. I know this review will not get me anywhere and I have lost this fight but I wanted to make sure everyone knows that they truly take advantage of situations and knew I was in distress with a dead battery.

Called corporate. They got the shop to continue to diagnosis the vehicle and agreed to replace my radiator and water pump (which is tied into the timing chain). After they did that they found contaminates of stop leak. So they tried to fix it but gave up as they can't spend any more time on it. But did say my heater core was clogged. I said I'll take it back, when starting up the vehicle the check engine light was on. Read the OBD and it said "over advanced timing bank 1, over advanced timing bank 2." So... could they have messed up my timing when putting in the new water pump? I called the store and the store manager said "it's just we forgot to clear the code." Well am I ok to clear it? "Yeah you can clear it". I cleared it.

I went to do a thorough flush of my cooling system. Ran my water hose through both the inlet and outlet of each component heater core. First water came rushing out the opposite direction showing that the flow is clear and good! Found a broken part connecting to my heater core which would have allowed air in causing overheating that they couldn't resolve.

Filled and bled the system using Nissan self bleed process. Truck in idle was great not overheating and thermostat and fan kicked on at 208° and did its job. Brought it down to 190. When I hopped in the truck to drive it check engine light came back on and my truck began to quickly rise in temp. Got my old reader out and the code popped up again! (Over advanced timing bank 1 and 2)! So there is something that happened when they changed my water pump. I took it back to the shop and they said my tensioner is broken. It will be $1167 to replace. So what am I supposed to do now? It would take have happened if they checked the flow of my components and I'm sure that something was messed with... Now I'm stuck without a truck after being in their hands for almost two weeks! I'm done with that location working on my truck.

So, I had to use an alternate vehicle for my trip. The following week I took my car back to the Brookfield Firestone and talked to them about their problem. I call it "their problem", as it indicates a couple of shortcomings: First, it may indicate that their machine that delivers the oil is not calibrated (puts out more oil than what was requested). Or, it means that the technician dialed in more oil than called for by the manufacturer. Second, it means that their technicians do not check the oil level upon completion of the oil change procedure. Techs should always check the oil level on every oil change effort since they may have made a mistake when looking up the make, model, year, and engine type.

The (assistant?) manager's response indicated a lack of concern. He started to explain that the markings on my car's dipstick must not be accurate! Upon hearing that, I challenged him on such a claim. A car's dipstick is unique to that make, model, and engine type. Furthermore, I had personally changed the oil and filter on this car months prior, and when I checked the oil level at that time using the dipstick, it was not over the "Full" mark.

In closing, this experience validates the concern that many auto owners have when turning their (expensive) vehicles over to strangers who may not have been given basic training. For me, I will continue changing my own oil during the summer months. If I have it done at a shop, I will ask how much oil they put in, look to see if the filter looks new, and check the level immediately upon leaving. Obviously, this Firestone facility needs to check their equipment and require that their techs check their work.

I later contacted the Maple Shade Firestone Manager and advised him when they did the brake job on my vehicle the front pads were improperly installed. The manager actually questioned the findings of the mechanic at the Ford dealership stating "How do I know he found the front pads had been installed improperly". I then contacted Firestone corporate headquarters who took my complaint and advised me the Regional Manager would contact me. To this date, I was NEVER contacted.

I called corporate and they wasn't much help. They told me that they'll pay half for a diagnosis test. I went to another Firestone and drove my car and let it run at their shop in a bay. I raised my hood up on my car yesterday and they twist tied a part to my battery railing. I don't know what or where the part was clamped originally, they have been terrible lately. I have been a customer of Firestone for over 10 years. Now I have to wait after the manager come back from vacation July 17, 2018. I wish whatever they did to my car they'll fix it: Oh I received a call from 1 of their managers telling me that he's tired of me and my discounts but I only used Firestone discounts. Scared to drive my car now and don't have money for all their suggestions.

When I took my car to the battery company they checked it and found it did not have to be replaced but that the battery cables were loose and tighten them, with no charge. I contacted Firestone complaining about the false report about my battery and was told I would be contacted by management to address my complaint. I have kept the paperwork to prove the charge and report. After 3 more contacts from me to Firestone, I was never contacted by Firestone and that is why I'm making this review. This is sad since I have done years of business with this store and not had issues. I will not return to this store or Firestone again.

Updated on 07/20/2018: I had placed a review/complaint about battery service I experienced back in June on the Consumer Affairs. I was contacted by Firestone 3 weeks ago apologizing about my experience and was told I would be contacted by the manager of that store and have the service fee I was charged refunded to me. It has been 3 weeks and I have not received a call or refund. Once again I have been mislead by Firestone employees.

I never authorized anything other than the right front to be fixed. They put two new rubber hoses on the wrong sides, installed the calipers on the wrong sides, bent the metal lines out of shape to make the rubber hoses work, got brake fluid on the paint (now it's peeling). I had to drive up there and show them the abs pump was good, then had to drive back up there to trailer the vehicle home. They gave me a claim number, sent a guy to look, asked for a quote for repair, and now say they will only give me $1800 to fix my car... Avoid anything Firestone! Don't spend money with this company. Bridgestone Firestone could have killed me and my family with these repairs. And now won't even make it right!

He then said they tried to jump her car with their car starter but couldn't, yet my 4 - cylinder car jumped it on its 1st try. The whole time this transpire, he wore a ** eating grin on his face and offered up all the names for me including his district manager, mechanic's name, Corp CEO, etc., telling me the whole time that they won't care either. Pretty amazing how this 7 hour job took them 23 minutes, as we waited in the shop. After a nearly 15 year relationship with this same store; adios; I'll try not to let the door hit you on my way out. Too many other competitors will be glad to take my money.

The next day the original associate that ordered the tires for me calls and asks why I didn’t come in for my tires so I told her what the second associate told me, which she said his information was inaccurate and that he must have been new. I rescheduled again for the original tires and when I go in am told that the price I was originally quoted was not accurate so I declined the alignment I had in addition to the tires.

The final associate that handled my work order told me that since I had had so many issues he would include the alignment at no cost and the price would be what I was originally quoted, which I thought was great... then I got the bill and it was over $100 what I was told. No communication between employees and apparently no accountability for lying to customers.

I call to discuss my refund and now they tell me it will be a refund minus a restocking fee of 25%. Ridiculous. I explained fully and this was the same reply... Restocking fee... I wasn't explained any of this. Manager he could process the refund same day, this was 5 days ago and still nothing has been done. I don't think the engine light ever came back on and you were not expecting me to want to leave and come back and were just gonna do the work and charge me for work that didn't need to be done. Now you tag me with a restocking fee, and haven't refunded anything! Since when do you charge for parts and labor ahead of time for work and tell to come back whenever?!! I want my money back, and to not pay your restocking fee. Firestone Telegraph Road Saint Louis Mo 63129.

Updated on 06/06/2018: Finally I got in contact with the Regional Manager of Firestone and everyone wants to play the blame game. What is the purpose to call a customer and say, "No we didn't do it... It was Volkswagen not us. Too bad!!!" Okay, my decision is don't go to Firestone. Don't give them or business! Too risky! I'm upsetting because Firestone do want to compensate any cost of a damaged engine fan. SOMEONE did it. I just can't imagine Volkswagen covering up a mistake and just taping up a fan wants to blame someone else. I got tired of talking to the Regional manager and just hang up, that's what Firestone wants, for the customer to give up. Play he said he said.

Never once did I get any receipts of what work was done nor could I get clear answers as to what actually happened. The store manager closed out the ticket and refunded the money that was paid to them only to find out I'm in the hole for over $2500 for a new transmission. I filed a claim to see what went wrong and how Firestone/Bridgestone could rectify this unfortunate event which lead to the "we are not responsible" conversation.

I've never had any major issues with this car ever! Toyota holds value in its name. I'm definitely going to fight this because I know something is not adding up, not to mention when I went into Firestone the week previous to this for a state inspection my car was in great working condition and the guys there I feel tried to talk me into letting them do work on my car such as an oil change. I will never in life trust Firestone with any vehicle I own! Too bad I never got a receipt for anything or else I would definitely add that attachment!

My car is a 2003 Honda Accord with ~170k miles and never broke down for even a single day during all the 7 years I've owned this car. Upon further evaluation by a Honda specialist, this independent specialist said he found nothing with my car that would have suggested improper maintenance that could have led to this engine failure. He therefore hypothesized that Firestone either failed to refill my oil tank after draining the oil or failed to close the oil drain after servicing. Yet, Firestone is still so undignified and very disrespectful with their response. While I seek a legal redress, I strongly advise other customers and would be customers to steer clear off this unscrupulous fraud of a business!

Today is Friday. He promised me resolution and a rental car as my car is not driveable. He claims to have not been able to locate any available rentals in the surrounding Atlanta area until Saturday a.m. with /enterprise car rental. I called Enterprise car rental at 5 pm as told and the rep told me he informed Firestone manager at Powder/Springs Rd location (Marietta GA) that they would not have a vehicle for me until Monday morning. No one called and informed me of this. I called the Marietta GA Firestone back and the manager had left for the day.

If they aren't efficient enough to provide and ensure my safety in my own car much less provide appropriate customer service regarding not working to find me a rental car, it doesn't sound like they will be trustworthy in replacing the damaged engine in my Toyota Camry! And the manager stated he filed a complaint around 11 am Friday with his Corporate Office yet I have received no correspondence from ANYONE at any level of Firestone all day. Please do not take your vehicle to Firestone! They do not show concern nor responsibility for their work!

How do I know this? My local Firestone shops in Monroeville, PA get their parts from Advance Auto. The muffler just installed, which I was charged $372 for, is available from Advance for $132 (after a 30% discount which I was offered online). If I can get it for this price I know Firestone is paying even less. So, we're talking about a markup of between 300-400%! For about $60 more than what Firestone charged I could have taken it to Toyota and had a muffler which probably would have outlived the car.

I also understand the concept of markup on parts and I accept it. However, in this case, I believe Firestone went too far. I contacted Firestone numerous times between 3/4/18 and 4/6/18. On or about 3/21, I was finally contacted by phone by a regional manager but ended up in a game of phone tag over the course of a few days so I asked that he email me, which he did. I explained the situation but he never responded.

No offer to even replace the damaged thread stripped lug bolt they handed me when I picked up my car. Now I have to have my car towed to the dealer so they can repair it. If you are missing a lug, it is important to have it replaced as soon as possible. It is potentially dangerous to drive around with a missing lug because of the extra pressure exerted on the wheel. This pressure can damage the wheel bearings, studs, and cause other lug to fall off. These problems can lead to a wheel falling off.

Once the car was brought home she know she had some work to do which she was good with that but turns out we have 2600 worth of transmission work that has to be done. And this would be on Firestone because we called them to see how they missed this, Firestone advised us they don't really check the transmission other than the fluids but when you ask, "Did you check transmission" they can say yes because they checked the fluids. That not right and that shady practices and caused my daughter a great debt and I'm going to fight it. I'm calling the news station to see if they can help her.

Call Firestone and had the car tow. After waiting for couple hours they finally bring my car in and they found the oil filter loose. The technician quickly call someone over and look mad then takes something from under the vehicle engine and throws it out then I get call and they tell me that someone loosen my oil filter. I ask and stated that was impossible being that my vehicle is low to the ground and they even had to push the car up to set the car on the lift legs. Anyway they did nothing but to tear my engine in pieces and stuff it in the trunk and back seat oiling the inside of my vehicle. Thanks Firestone for destroying my vehicle.

I called them back today to see if I could bring it in so that they could fix it and again, booked up on top of being shorthanded. So I called around at the other two Firestone locations in the tri-county area and found one that was able to have a look at it in Laurel MS. They said the reason why it was vibrating so much was because my rim is warped and it was placed on the front of the car during the tire replacement and I just didn't notice it because it was probably on the rear of the car, originally. They put this warped rim on the rear and said "barely" vibrated. Well turns out the vibration is indeed less than it was before I brought it up there, but IT'S STILL THERE!

My car didn't vibrate AT ALL prior to getting my tires replaced, and this was with tires that were due for replacing!!! I checked my dashcam and unfortunately I didn't have footage from the tire replacement because after my trip out of state, the old data on the sd card was recorded over, which included that tire replacement appointment. However, audio recording was turned off. I did NOT do this. And I did happen to see footage of today's technician speeding 77 mph in a 60 zone, going from 0 to 60 at an excessive rate. Driving recklessly! I've got it saved on my computer for documentation, if necessary. I've learned my lesson. I'll just suck up the extra cost of taking my car to the dealership from now on, because I've NEVER had an issue with the dealer thus far. BEWARE guys, taking your car to places like this has a risk of major damage being done to your car. A replacement rim is $800. After I just spent $1k on tires and alignment. What a joke.

Just from where I was parked and then driving it to the last stall where the air pump was my tire was even flatter than before. I was scared I wouldn't even make it home! The person who put air in the tire at least took the time to feel around the tire but said he didn't feel anything. He checked it before and after putting air in the tire. Luckily I did make it home to unload my groceries and then headed out to a local auto shop to have my tire looked at. This is a Saturday and after 1:00 so everyone was closed. I have no idea now if my tire will stay inflated enough to get it somewhere else to be looked at. I can't believe Firestone couldn't take 5 minutes to check my tire to see if I have a screw or nail in it and then another 5 minutes to plug it. I will never take my car there again because they will let you down and aren't there for you even in an emergency.

It was at this point that I informed the [so called] tech, that "I worked at a tire shop for over a year and I know the tricks, so don't insult my intelligence!" The [simple and effective] solution to fix a simple puncture or slow leak: Identify the object and extract it. Plug and shave plug for seamless bond with tire. Apply adhesive and patch to hole. Fill with air and drive. This cost $15 at the most, so how did the unscrupulous tech arrive at $400. I pity the women who have to endure this! Firestone needs to go into bankruptcy via the boycott route and then, MAYBE they would start doing the right thing.

My car comes out of garage and they put the emissions sticker on it even though I didn't want it... wanted it all done elsewhere so that was a waste of money. Then I look at the paper they tried to con me on getting tires... 277.00?? For 2 tires? And 2 recycle fees that make no sense... when I can go to a local tire shop and get 2 new tires half that price and they last. BEWARE if you're a woman that goes here. Lady in waiting room said same thing... Firestone has went downhill and she was only there cause she got free rotation on her tires and was afraid to see what they are gonna try to con her with... of course as I was leaving they tried to con her into inspection... she politely declined.

Original Review: Feb. 6, 2018

First complaint in October on my 2010 Malibu for tires and oil. Picked up TPMS didn’t work as it was fine when dropped off. Tech tried to remedy and said drive it may fix itself. It’s been three months and hasn’t fixed yet. Next I dropped off my Buick Enclave yesterday had an appt called today and female said not done. This was at noon. She said an hr and half be done. Well gave them three hours went to pick up she said, "Let me check." Well not done but she said at least they are working on it. Between myself and my father who I urged to use Firestone and over last ten years have spent well over 10k with you. I am beyond upset and demand a remedy. 1475 Upper Valley Pike Springfield Ohio.

I drive my car home. Later I get in my car to go out to dinner to a restaurant that is literally 3 blocks away. As I am backing into the parking space my steering wheel begins to stick. And it scares me. Well the Firestone guy told me you need to get this fixed because your steering wheel will lock and your tire can fly off. I had never had that issue until I left Firestone in Reynoldsburg location in Columbus, Ohio on January 24th 2018, 2pm appointment.

I am livid because nothing was wrong with that outer tie rod because my mechanic and Goodyear would have brought it to my attention to have it replaced. I just read another complaint posted on this here site where a gentleman had the same issue February 8th 2018. He was told that his tie rod was loose. If you don't want to honor the free alignment just tell me and I will go elsewhere. But do not rig my vehicle to cause an accident that could kill myself or someone else. I am kicking myself because I usually stand and watch my vehicle is being repaired and failed to do so especially with Firestone. Crazy thing that I just realized! Last time I went in for an alignment it was refused because I needed a driver side inner tie rod.

Original Review: Jan. 25, 2018

I'm writing from Houston, Tx with the issue from the Wallisville Rd location. I brought my car to Firestone to check on a light that was coming on the throttle body control warning indicators. Left my car to get diagnostic so they can tell me what was wrong. They told me a needed to fix the Emission system which was 441.98 and also the Engine sensors which was 483.69, which I did both on 1/4/2018. On 1/12/2018 I had to take my car back and miss work because the sensor came on again when I started the car for that morning. Then the mechanic's told me that it was the same sensor but different code... So now it was a high airflow vacuum leak detected.

I didn't pay for the labor but I had to pay for the part. Now they said it should be fine right... wrong. On the 1/16/2018 that light is still coming on and my issue is if they couldn't have fix it, someone just should have told me that and I would have took it to the dealership. Now I feel like I have to go back to the same Firestone because of me giving money to get this problem resolve and yes if I take it someone else then I'm still spending more money... So today 1/25/2018 I have to leave work early and use my time to try and still get my car fix. And this morning when the same light came on now with the engine sensor also, I had to shut my car off wait 15 minutes then turn it back on so the light can go away and I can drive. At this point I just don't know what to do and have lost faith in ever during business with Firestone again.

Ed said they were going to “CUT THEIR LOSS” but I was the one getting ripped off and gave them 56.70, and I could just imagine how much I would of gotten ripped off if I went for the bait. STAY AWAY FROM THE ALTOONA PA FIRESTONE, so now every time I take parts out to them I’m going to wonder who’s getting ripped off today, so the DELPHI FUEL PUMP WILL COST ME 303.00. To have REAL garage install it will cost 200.00 and I got ** out of 56.70 from FIRESTONE. The total will cost 556.00.

Eventually concerned that this fluid was indeed power steering I brought it back to Firestone in Coram, a different location due to the Selden location being busy with only one mechanic on the schedule. I was told by Firestone in Coram that the hose was leaking and it looks as if it was ripped in 2 places. The mechanic told me that he would give me a call back to find out exactly what they did to the car. And then called me back to say that the line was ripped in 2 places and it could have been because they were trying to remove it to bleed the line. He then told me that the service manager at the selden location would take care of the problem and directed me to call the Selden location, that the manager would be awaiting my call and would fix the problem. I made an appointment and they looked over the car.

The Selden location is now saying that they did not touch the car or do work on the car, all they did was turn the steering wheel back and forth so that all the air could come through the reservoir! First off, that is not the process of getting air trapped with the system out. The line indeed needs to be bled, closed back up and then the system refilled! They are refusing to fix the car unless I pay the fee which is around $500 FOR the parts not including the hours of labor which is extremely expensive! I believe one of their mechanics made a mistake and got scared and they allowed me to go home with this problem. My car never had an issue until they touched it! This location is trying to take advantage of me because I am a woman! They assume I know nothing and therefore what they have done will not be discovered.

If I have to go to the police and file fraud charges along with publicizing this matter in the local news and throughout social media, I WILL! All calls were recorded both with Selden location and Coram location and also with the supervisor of customer service. This matter will be resolved, and I am willing to be the example of why mechanics should not take advantage of women and make assumptions.

Updated on 01/16/2018: Hello this is a continuation of my case. I did not receive any resolution, so I wanted to give my experience to help others make a decision of where they want to bring their car for service needs! Also I will be posting on any and every blog/Google/media account, along with a video on YouTube! Please feel free to like comment and share that video. It will be titled "Fraud with Firestone". This video will go up soon after my case is closed so that I can give a full explanation in detail of what happened to me as a woman! And as a vulnerable person whom knows very little about cars! I want to help others avoid these types of stressful and traumatic experiences with bad auto servicing companies. Please go to my first review in order to read what exactly happened! If you have already read the first review this is the outcome or continuation. (I will continue to give updates.)

I have escalated my case, and this has resulted in the supervisor of Customer Affairs contacting the district manager to get involved. The district manager was extremely insensitive and did not help at all. He called me and I explained my situation telling him that I had recorded calls and documents that I could give. He responded that he did not need any of it, only the recording of the Firestone Representatives at another location telling me that they had spoken to the Selden location and Selden had bled my line and it looks like while they were trying to get the line off, it had ripped in two spots right where you take it off! He asked me to send that only! I asked if he would like any other documents and if he could speak with the other Firestone location and he dismissed me. So right away I sent the RECORDINGS.

As soon as I had sent the recording at 3:47 pm, I got a call at 3:50 pm from the manager Bill at the Selden location telling me that he had spoke to the district manager and he will not be helping me, so I need to pick up my car from their location. This indeed means that the district manager never even bothered to open my email first and listen and then investigate! Speaking to the store manager Bill, it sounded as if he knew The district manager well so he decided to just take Bill's word instead of looking into it. Bill mentioned something that bothered me! He said to me that the investigation is closed so I could come get my car. I told him no, that the district manager will have to talk to the other location, and Bill stated that the district manager was going to deal with them, but that it had nothing to do with me or my case. I have no idea what he meant by that!

So I responded that I hope that I am not getting anyone in trouble for being an honest mechanic and not hiding the fact that your location made a mistake! After getting off the phone I went to pick up my car and Gabe was at the front desk, while Bill was in the back working. I smiled and as always said hello. However, I believe they have become annoyed of me so I am never greeted. With a smirk on his face he went and got my keys and gave them to me. I asked if I had any documents to sign and he pretended to look in the computer and said no. I responded with "Okay have a great night" and he got quiet and turned away, so I walked out. I started my engine to warm up my car, as I witnessed Gabe walk to the back where Bill was working.

With nothing but glass as walls for the workstation, I witnessed Gabe wave the folder at Bill that my keys were in with my document. He then waved his hand in a 'goodbye fashion' and both Bill and Gabe started to laugh hysterically, exchanging words and walking back to their workstation. I bursted out in tears, because this was extremely immature and was done only to mock me! I could not believe that they were making a mockery out of my situation. I understand that I gave them a hard time and would not give up trying to make them fix their mistake. However, I completely remained kind, understanding, and professional all throughout this ordeal.

After, I escalated my case to corporate whom hopefully will contact me! I'm praying that the person who contacts me is a good person and has GOD in their life. It seems as if Firestone Representative are all a bunch of Crooks and Liars! This whole situation is extremely exhausting, but I will continue to move forward! If I do not receive help from Firestone I will go to the media and police. I just want to give Firestone a fair chance at fixing their mistake, in hopes that not all of their representatives are like the ones I have already encountered.

Next time I send my wife with my car. They told her I did not have a warranty and sons her another warranty. So I go back with my receipt and again they said sorry. They made a mistake. Now 1 year later I go back for a wheel alignment. They have the car for 2 hours and tell me that my tier rods or frozen and I need new ones. Again I take the car to my mechanic with the paperwork and he loosened up the tie rods with no problem at all. That's it I am no longer using Firestone.

In September of 2017 the check engine light came on AGAIN for the same P0420. I called Firestone and explained that I JUST had all this fixed in August of 2016. He checked my account and said, "the P0420 could be ANYTHING, catalytic converter, O2 sensor". We'd have to do a courtesy check to find out but our person who specializes in that quit 2 weeks ago. You'd have to go to another Firestone and have them inspect it". I asked him if I would be charged for the inspection and he said, "Yes because the warranty expired in August of 2017". So I asked him, "Do you mean that the quality of your work is only good for one year and I'll have to pay close to $1,500 every year for my car to pass inspection?" His response was, "Ma'am we don't make the parts, we just install them. If there's something wrong with the parts we installed, we can replace them but we'll have to charge you for the labor ($600+).

I asked him why I have to pay for the labor when you installed all the bad parts? You guaranteed your work for a year and now I have to come out of pocket to pay for YOUR error. His response, "Like I said ma'am, we don't make the parts". I got mad and hurried him off the phone. I let my car sit for a while then called them again in December 2017 and he recited the exact same thing he told me in September. He DID mention that the parts installed were under a 5 year warranty so after getting no where with Auburn Firestone I called Firestone in Kent, store #028800. I explained to Randy what happened, he pulled everything up in the computer and told me to bring my van in. He said he couldn't promise it would be looked at right away because they have a back log of cars to work on.

I got a call later that day informing me that ALL the parts that Auburn Firestone installed on my van were ALL defective and needed to be replaced. I asked him how much that was going to cost and to my surprise he said, "Ma'am, we can't charge you for Firestone ordering and using faulty/defective parts. I have to call Auburn Firestone tomorrow and find out where they ordered their parts from. It'll be a few days but we will surely get this taken care of and we will NOT charge you for labor. These parts should have lasted for quite some time, not only 1 year". And he kept apologizing for what the Auburn Firestone did (or didn't do). Looking at the two invoices from each Firestone, it's a shame to see the Kent Firestone invoice # ** reading "REMOVE AND REPLACE O2 SENSOR, CATALYTIC CONVERTER, CONVERTER ULTRA - NEW DEFECTIVE (PART).

I will NEVER go back to the Firestone in Auburn, WA. I gave them a bad review on their website and I will be telling anybody and everybody who will listen that they are crooks. I mean REALLY, you use all DEFECTIVE parts and then you want to charge your customers for labor to REPLACE the garbage you installed initially - what a SCAM!!! I see why their inspection tech quit right before Christmas (he probably grew a conscience).

Initially the manager never offered to help or did she show up to help. My girlfriend told the manager that she wanted to complain about this treatment and would like to have corporate's phone number. At this time my girlfriend was told by ** (manager) that girlfriend needed to get the number off the internet and that she needed to leave the store and never come back. Is this how customers are treated by Firestone?

After hearing about this I went to the store and was greeted with a smile until I asked for corporates phone number. The manager didn't know who I was but immediately her demeanor changed and I was told I would have to get it off the internet. I said "please write the number down or call the police." She called the police and I explained my side of the issue to them. The store manager left the room and didn't come back. I guess in my eyes if the manager felt that she was doing the right thing she would have gladly given us the number. As we were leaving the building I saw a sign in the window with a number. I called and filed a complaint. I get it, at this time we were not buying anything but does that constitute being treated like crap and being asked to leave and never come back? The manager's request is granted, we will never go back. We're going to go to Jensen tires from now on for these things. They're just next door to Firestone.

I agreed to the work and the total to replace front and rear brakes, rotors, and a brake fluid exchange was $848.51. When I picked up my vehicle I showed the gentleman at the counter a coupon from Big O Tires who at the time was running a special on brakes ($249.00 per axle, including, brake pads, new rotors, and installation). I was later asked if anyone agreed to accept the coupon. I'm not sure why that matters since the website states they will match any current locally advertised price if you find and show them a lower price on the same within 30 days of purchase.

After some back and forth I paid the full amount and returned home. I immediately called Firestone customer service to file a complaint. The customer service representative took my information but I didn't get the feeling that I was going to hear back from the area manager based on her comments and tone. I was told to call back if he did not contact me. He didn't so I called back. My complaint has been escalated to the regional manager who was supposed to contact me. I still have not been contacted. I simply want Firestone to honor what they say but I am doubtful that I will hear from anyone. I also responded to the autogenerated feedback survey generated after the service was performed. No one has contacted me from that source either.

Why call it billing for labor if it is a pre-fixed amount? I feel misled. The issue with the vehicle was resolved, but I was charged double what my mechanic would have charged, which is why I am particularly irritated with the labor BS. I also notice on the receipt that my electronic signature was place under statements that I did not see on the card reader.

Prior to taking the vehicle in, everything was fine except for the slow leak in one of the other 3 tires. In fact, not two months ago, I had the truck fully serviced at another shop (not Firestone) including brakes. Needed to get the tire fixed, so decided to give them another try since I bought the tires there. Once again, they said they could not fix the tire and I would have to buy another one. Went ahead and did that. Within literally 5 minutes and a half mile after driving it off their lot, the ABS warning lite, service StabiliTrak light, and StabiliTrak off warning messages all came on. I turned around and took it back and they said there was nothing they did that should have caused it and wanted me to leave it again with them to look at it. I don't know who they think they're kidding.

The fun continues. A few more days after my most recent "service" visit to this shop and another tire has developed a mysterious slow leak. That would make 3 out of 4 tires that I bought from this shop a few years ago. Salesman at the time talked me into buying the Road Hazard plan. Interestingly, each time a new slow leak has developed, it has been within a week or so of a service visit to this shop in Cary, NC. Also interesting is that the two times I took it back to this shop to get them patched, I was told that "the hole was too close to the wall" and they couldn't be patched, so I would have to buy another tire at the amazing discount of only $100 each since I had the road hazard. The one time I took the car to a different place (not Firestone) they were able to patch the tire. Too many bad coincidences each time with Firestone and this store.

We called Firestone and they had a tow truck come and get the car leaving us without a vehicle and no cause of what happened. No one called to get us a status of the car, which another sign of poor customer service. I did not think Firestone treated their customers like this. As of December 12, 2017 at 7:02 a.m. I called to check the status of the car with no resolve. The gentleman by the name of Camilo ** states, they were short staffed and could not get to the vehicle, understandable, but that still doesn’t provide me with any knowledge or understanding of why my car didn’t start. At this point, I’m missing work because my vehicle is still not working. I’m frustrated because this is a disservice and this is unacceptable.

I will not be taking my vehicle back to Firestone ever due to the negligence of the technician, which could cause long term damage due to no oil whatsoever being in my vehicle. The employees at Firestone are not being accountable of their lack of detail by not providing the oil and I would like someone to rectify this issue as well as refunding my money for the oil change as well as taking a percentage of the total cost of the service that was provided on December 09, 2017 due to me losing money by not having my vehicle.

I'm deaf and I believe in fairness but Firestone has got to do better. I feel defrauded because they were only supposed to be charging me 107 for diagnostic. When I got to counter HE WAS TRYING TO CHARGE DIAGNOSTIC PRICE DOUBLE!!! WHY?? You couldn't fix vehicle but you want 207 $ to tell me you can't really? Spent coins here before but Firestone won't see another penny of mine again in life. FIRESTONE FIX THIS THIS HOLIDAY... This was shady very!!! All FB friends in Greenville know of location. It's my mission now to bring awareness to others about you...

I then ask about needing a new rack and pinion system for another 1200. JOE the head tech tells me, "No you don't" and Firestone installed to wrong arm. After contacting manager about parts and cost, I am told, "You needed those parts." As far as the recall he said that's my responsibility to know. Well it was such an easy fix. No more Firestone ever again. My car was a 2003 Hyundai Elantra. Stay away from Firestone. Rip off artists.

REALLY!!! First of all, all 5 lugs on 1 tire would not become that loose in 105 miles of neighborhood driving. Secondly this was the 4th time this has happened on 3 cars in the past couple years. If he is really that dug in that it was not due to his service techs, I am really concerned about him not taking action to correct the problems in the shop and the future potential danger with future tire rotations. I do not want my tires to fall off. Firestone, you just lost a 20 year customer.

I then called Firestone back to make sure I didn't misunderstand what they had said the problem was and lo and behold they now tell me that the nuts on the sleeves were stripped (rounded) out (they tried both a wrench and a socket). I used both a socket and a wrench to loosen the nuts with no problem and the sleeves turned with ease... I believe they were trying to make money off of me because the alignment was free. If I wasn't someone familiar with vehicle repairs (shade tree mechanic) I would of told them to go ahead and fix it costing me around 300 dollars of which nothing needed to be replaced... I am completely dissatisfied and believe someone needs to be fired. I would NOT recommend Firestone to anybody unless of course you don't mind paying for repairs that are not needed... This was my experience with Firestone.

Tires installed 11/17/17 before going out of town. Called and told them the car was shaking all over the place. Responses? "Well don't know what that could be" or "sorry to hear that". I asked if they balanced them... "of course, we always do that". They could care less about our safety when they knew we were headed out of town. They don't do what they say they'll do and if you pay them for something; double check before leaving yourself to make sure they're not ripping you off.

We had to leave it as is and got as far as Spartanburg having to stop at Firestone (Blackstock). Explained the situation. They said whoever did the work in Charleston didn't know what they were doing... ALL tires were seriously out of balance; one over 3.5 oz off. They properly balanced the tires and the remainder of our trip rode smoothly. Thankful, not all Firestones have con artists working for them. Thank you Firestone; Blackstock Rd. for doing the job right when the Charleston, Hwy 7 location was unable to.

Then he checked my radiator hoses, and again NOT A SINGLE CRACK, or even a start to a crack!!! Now, the best part is, he noticed rather quickly that my intake gasket was leaking... HMMM. Ok Firestone you advise me of a ** ton of work that is NOT needed but just so happen to "miss" or "overlook" a HUGE issue like an intake problem? My guess is you were hoping I would blow my motor and bring it there for repair!! WRONG... I WILL NEVER RETURN TO FIRESTONE AGAIN. This is not even the first time this kind of crap has happened. However, it will be the last. For me and my family! Also, called corporate to file complaint, still waiting for a return call 2 weeks later now.

Needless to say I was infuriated at this point, Firestone wasted 2 hours of my time for absolutely nothing! I left the tires at Firestone as I COULD NOT HALL THEM AROUND IN MY 330Xi BMW. I promptly called Tire-Rack and told them the situation and I wanted a refund, because of the lack of service Firestone has provided. The rep from Tire Rack told me she would have the tires relocated to Performance Alignment in Tri-County and would call me back when they were there, Firestone should be taking notes here as this is the proper way customer service is performed!

What sad about this is we have had (3) of our cars tires installed here from Tire Rack and never had problem with anything, this manager (John **) has apparently been there less than a year and the crew was not the same crew that installed our other tires. Not only will I not be returning to this Firestone location, I will NOT ever be taking my cars to any Firestone location, as I relayed to Tommy at the sales counter “I wouldn’t let you guys work on my wheel barrel.” *Kudos to Tire Rack for all the help! Firestone failed miserably! John ** the service manager should be flipping hamburgers at McDonalds, no I take that back I don’t want my food screwed either, maybe he could ** at a junkyard?

Second story, a year later. I am at the same Firestone, my blower motor for my cabin fan is not working. I go to them again for convenience. They charge me $100 for diagnostics, they come back and tell me the blower motor is bad, thanks genius, and quote me $400 for the repair. So I say no thank you because I know that is way overpriced and I go find someone else. I get the blower motor replaced and the problem comes back in a couple days (sounding similar?). I had the bad luck that when I got the motor replaced for whatever reason it was running again so the mechanics who replaced it had no way of knowing if it was fixed or not. Well turns out the thing that was bad was the transistor.

Firestone had diagnosed BOTH the transistor and blower motor as bad (sounds absurd because when the transistor fails the blower motor CANNOT get hurt, this is literally the job of the transistor) and this is why I got quoted an absurd price. Why they didn't say that in the first place is beyond me, but I am still almost 100% certain only the transistor was bad because if you look up this specific problem online for this make and model, almost every forum result you can find will tell you that its the transistor AND the mechanic who fixed it told me this specific transistor is used in many cars and always has problems. I should have just bought a ohmmeter and checked it myself. Lesson learned. GO WITH MOM AND POP SHOPS EVERY TIME.

I called the dealer. They told me to call the Firestone rep. I called him, waited 5 hours, no callback. I had left a message on his cell phone saying he needs to look at this roof EPDM. Never got a callback. My men were just waiting. I got upset that the Firestone REP did not even call me back. Then I sent him a text letting him know how I was disappointed with Firestone. He called me 7 hours later and he yelled at me and said ** many times over and told me it's not his problem and told me to call my dealer. So what can my dealer do? They did not make it so I can not blame my dealer. I got 5 rolls Firestone on my job. All had holes in them. I have photos and tag numbers to prove it. I am so disappointed in Firestone. I guess we are just not important to this joint company.

Not being in Chicago to verify this I tell her to go ahead with the tires even though I know they are lying. Then they get it up on the lift and then tell her that there is another issue. They tell her that the front tie rods need to be repaired and both upper arms and left ball bearing. The rep gives her a quote of almost 1800.00 which included the 218.00 for the two tires. Being I have had bad experiences with Firestone in the past and was very skeptical about my daughter going there again, I ask her to send me the quote just to see why it was so much money. This particular car center was double charging my daughter for the parts and charging labor charges above and beyond .

Really, is this how Firestone operates their car care centers. I will never go to another Firestone car care center again. I now will be flying to Chicago to get the car and bring it back to Ohio to fix it for approx. 218.00 total for the upper arms, tie rods and bearings and have the tires checked for wear. I just hope that while they had it up on the lift they didn't do anything that my daughter to get into an accident while on the freeway or just driving.

When I bought it to my mechanic the bolt flew off and caused a piece of the compressor to break off when he was charging the Freon. I called Firestone. The manager, Crystal, was rude, abrupt, condescending and blamed me for driving the car with the A/C "dry" and that I should have known that if they didn't complete the extra several hundred dollar job it would cause damage. She denied any connection to not properly replacing the stud with an appropriate bolt. Instead she stated, "it was just to hold the lines in place". The bolt was WAY too short and held on by only one or two threads... But, somehow it's MY fault that when my mechanic tried to charge the system the bolt blew off and damaged the compressor...!!!

All Firestone did was pull the old compressor, put a new one in but didn't do anything else to it, and put a belt on. For THAT they charged $648 and now I have to start from scratch with a new compressor and everything. They are lying, cheating opportunists that took complete advantage of travelers on a Saturday in 100 degree weather hundreds of miles from home. I will NEVER purchase anything from Firestone ever again. They've lost my business for life!!! This took place at the Olive Street location in St Louis, MO. I spoke to Chrystal **.

Today I called Firestone to make an appointment for a diagnostic on a used (one owner) car that I'm thinking about buying. The gentleman who answered the phone, Chuck, was genuinely disappointed to hear that the Malibu had been totaled. That car meant a lot to me and Chuck validated my feelings. That is what I'm talking about. Firestone recognizes and respects the human investment, the physical and the emotional. When the Malibu was totaled, it was in perfect condition. Firestone will always care for my cars.

I am taking my car to another mechanic so they can fix whatever Firestone did and at an affordable price. Is it Firestone's policy to milk the customers of money? If the customer is there for only one thing just fix that. Pushing unnecessary repairs on customers and intentionally causing more problems to the customer's car is unprofessional, disrespectful, and dangerous. Trust me, I would bring my car back to get my brakes fixed, but something else might need "conveniently" repaired and at an unaffordable price.

So I asked to speak to the real mechanic about this and he explained that they used a brake line that was too long for my car and they could not cut it to fit correctly. Instead of cutting the new brake line to fit my vehicle, they decided to bend it to take up the extra 3 to 4 feet. See the photos for the bends. A brake line shouldn’t look like that. When I asked the mechanic why he had bent the brake line in such strange ways, he explained that he didn’t have the tool he needed to cut the line that was shipped. They had shipped him a brake line that was 3 to 4 feet longer than what my Ford Explorer needed.

It is impossible to understand how this shop did not have a simple tool to cut the brake line so it would fit my car properly. I priced out the tool and I saw it online for less than $35. I was so caught off guard after seeing my brake line bent into balloon-animal-type shapes that I completely forgot to make sure that I had my wheel lock key. The shop claimed that they gave it to me, but I didn’t have it. So, I had to go to another shop to get the wheel locks taken off without the key. That cost additional money. When I saw Firestone’s bill of over $300, I complained about the work and they knocked $25 off and said that was all they could do.

Bottom line: They tried to upsell me on a lot of other parts. For the $300+ I spent, I would have expected more professional work and service. They had finagled the repair and were ready to let me leave the shop without telling me what they had done. To me, this seemed dangerous and wrong. The shop was also not properly equipped to do the job correctly. If you value your safety and peace of mind, don’t use this Firestone shop! I really do hope someone from Firestone is monitoring this because I would really like my car to be repaired properly, or at the very least, receive a refund for the poor pathetic work that was done!

Jason told it was normal that the rotor rust at some point. I told that I would take it to Lexus for them to look at it. So if Lexus tells me the rotor are not of good quality they would need to refund all of my money. I will take my car to Lexus to have them done correctly. In addition, I had my oil changed with a coupon of 19.99 but took it upon themselves to upgrade the oil change without my permission. They charged mt 60.68 after 2 discount coupons of $15.00 each therefore the oil change would have been $90.68 before the discount. These people are making decision on the customer's car without their permission.

On about 1 PM, the cashier called back and informed me the front brake pad need to be replaced and the rotor can be resurfaced. The price is $210. At the time the call, I have not remembered the car just replaced the front brake pad about 6 months ago and only the rear brake need to be replaced. I also thought the price after coupon will be $150 and told them to do the work. Since then I have not received any call and not sure when the car will be ready and most import when the shop will be closed.

At 6 pm, I had just realized it may be late to pick up the car. I called the shop multiple times but no one to pick it up. I hurry walked to shop and sure the shop had been closed. I was totally lost and frustrated what was happen to me. I then have to find a ride from my family 30 miles away from the shop to pick me up and go home. On the next day, I had again asked my family to give me a ride to San Mateo to pick up the car. When I told what happen to me to cashier, he simply respond he don't know why I didn't get informed about the car is ready for pick up yesterday.

In order to pick up the car, I had also discovered the price for the brake service is still $210. I asked for the $60 coupon discount but the cashier then responds the price will be added to $270 and then shows the $60 discount. I was very frustrated again what was happening. It is very unfair for consumer like me never have a chance to say NO because I can't review their proposal and discuss why the normal price is almost three time higher than last week. There is never a price list for the standard brake service and the cashier can make up the final price whatever they want. The price $270 to change the brake pad will certainly above the market rate and I won't even walk in the shop for this.

Firestone Complete Auto Care use this marketing practice to misleading the consumers with $60 discount but actually charging the above market rate by without giving them a chance to say NO. I have filed a complaint to California Department of Consumer Affairs Bureau of Automotive Repair and hope they can STOP this happening to someone else again.

While I was waiting in the lobby and my father was attempting to find an alternative method of payment, ** proceeded to run my father down to me, calling him rude and asking me for a positive review to offset the negative reviews my father had promised to leave after he blamed my father for the confusion regarding method of payment and refused to help. My father called corporate, who called ** twice while I was in store, and he laughed it off - telling me that corporate knew nothing of store policy anyway and wouldn’t be of any help to us.

He then decided to tell me how much he hates working with people and that after his numerous years in management that talking to people is his least favourite part of his job. The last thing he said to me before leaving the store was “Can I say something and not sound rude?” I told him he would most likely sound rude, but that I would do my best not to judge him. He then proceeded to tell me how my father calling corporate had been stupid - that he didn’t mind getting the call but that my father had wasted my time and made my life more difficult than necessary in doing so.

After everything was finally settled (my father wound up going to a local firestone where we are from - 900 miles away from where I am in school) the manager took my father’s credit card information over the phone anyway - he had simply needed a Firestone employee to verify my father’s I.D. This manager is honest - when he tells you he is not a people person, you should believe him. I understand if companies have policies they need to enforce, but never should a manager run one customer down to another. ** bad-mouthing my father to me when all we were trying to do was pay him was entirely unnecessary and highly unprofessional. I will never again bring my car to this location, and I may refuse to use Firestone as a whole from now on. I want nothing to do with a company that treats its customers this way.

Then they said they cannot pull up my account when actually they did less than hour ago. I said give me your headquarter number and the guy says he is new. He does not know. So I was very upset. I found on web and wrote the headquarter of Firestone. The reply was "We cannot find your account." When they had a picture copy of NY alignment uploaded to them in email with all info in it. Now I am back in New York while I had to pay and replace 3 tires as they went bald. So this time the manager says "We do not have special tools to align camber or caster." I said "But why the tow ins are incorrect too? Why my car was damaged and I was not told?" He said "It's been too long." I said "I complained about it from the first 5 minutes I got the car back from you people and constantly at every Firestone I passed by."

Firestone people have the aspect of cons. They take in your cars damage it and not even have tools to do the job but they tell you after you find out the facts and complain. It is costing me over $4500 to repair the damages. It has caused me and I cannot even drive the car safely especially in wet weather wet roads.

I cannot believe these people are still in business. They had done the same thing to my other car years ago. They put lives of people in danger and scam them and on top of that they admit finally half of the truth that they do not have special tools. That is a lie because my Volvo or other cars have these nuts at top of the shock that are used to adjust camber caster. But then I had no problems with my car's alignment before. Only after I took it in just to make sure that my car had no alignment issues.

I plan to take these people to court and prove what other shops wrote regarding the alignment and the damages it brought on to the car. These are shameless people at Firestone and they call themselves Americans. They should have a sign saying Scammers instead of Firestone. All this has caused me major problems as I cannot use my car much especially on long trips or even locally in rain.

On May 24th my son picked the Mustang up as they said the work was done and had been road tested. Later that evening he called me to discuss concerns that he felt were not correct in the way the car was acting and the clutch “feel”. After we talked he returned the Mustang to the same location explaining what was going on and he was told by the Manager that it was the wrong parts installed and it should not have been done.

At that time the “back pedaling” started and everything went downhill fast. All kinds of excuses started flying including my son being told that the transmission was an aftermarket trans so that was part of the problem. They told him they could not find information on the trans and it would be impossible to get the “right” parts for it. My son went down to the location and showed them the casting info and the “tag” that they missed? This car is completely bone stock from the factory.

Ford had two combinations that year and they are very easy to tell the difference in. Ford use a 6 or 8 bolt crankshaft for the flywheel and the trans was either a 10 or 26 spline input shaft. Both very easy to tell the difference if you passed Kindergarten. Now we get into some very interesting errors and out right lying on the part of the crew at this location. My son was told they could not locate the correct parts for the car and he would have to procure them himself. This is an outright lie as they told him that Summit Auto had the parts and set up an order that he would have to call in and pay for to get it shipped to them. I know for a fact your stores have 3rd party purchasing agreements with vendors just for this reason.

Bottom line my son paid for the clutch and flywheel, was without his car for total of 18 days to do a 2 day maximum job, charged for the wrong parts that were ordered and installed and then replaced with the correct parts that my son had paid for. When I contacted Firestone they passed on this info to the Manager (Pierce) to call me, no call so I called him. He was on his day off, then the next call he was on vacation and seems to be way too busy to call for the last month.

I left my truck there from Sunday and picking/towing tomorrow. Some of the workers were not friendly at all (Scott) acted as though I was bothering them. I filed a complaint because if they would have not done the alignment I probably could have saved up the money to get it repaired at a later date. I missed worked, had to catch Ubers to get around. Firestone (Richard) from customer service said it's not their fault. Basically telling a customer so what if they did an alignment without checking the steering and suspensions first, they did not caused the issue. They did say they will send me a check for the alignment and wheel balancing but they caused me 1,000's of dollars. HORRIBLE SERVICE! I am looking into legal matters.

Once I paid and picked up my vehicle, I didn't even make it off the lot before the engine light came on again and the shaking was still noticeable. I went right back in and they advised me that they only did 3 of the 4 codes because they thought it would fix the problem and they were trying to save me money. They went ahead and fixed the final code and I paid an additional $127. At the time, they reviewed other things with me concerning my vehicle but said they weren't pressing safety issues and I would be fine.

A few days later I went to get an oil change at Meineke and the mechanic asked me if I had a will for death? The reason being my tires were about to split wide open. I was so upset as I stressed the importance of taking care of all safety issues concerning my truck and trusted Firestone did just that. I decided to go back to Firestone after speaking with them and they convinced me to get four brand new tires as it was a better deal that came with a $100 rebate. I put these tires on Firestone credit along with some windshield wipers.

Once my tires were put on I received a call from Justin at Firestone Acworth, GA location and he advised me they couldn't do the alignment and rotation because my tire rod was bad. I asked why didn't they tell me this prior to selling me the tires and he stated they can't determine that ahead of time. I paid less than $600 for the tires and windshield wipers. Shortly after this (days) my truck broke down in the middle of the road leaking gas. I paid to tow my car to Firestone and they charged me $69 stating a cap was loose. Then two additional lights came on my truck and there was a burning smell coming from the right passenger side. Near the front passenger's feet was very hot. I brought my truck in yet again.

Reynaldo called me to tell me my truck now needed $1400.00 additional work. I told him I've already paid almost $2K for this truck based on all their recommendations and I couldn't afford to put more money into this truck. He said he would speak to his manager and call me back. He called me back to tell me they reduced it to $1000 and was only addressing the safety concerns and would also give me a preferred customer discount of 15%. He assured me this work would resolve all my issues and would cost me less than $900 so I agree believing my truck would be in great working condition. He called me that when my truck was ready. I paid an Uber to go get my truck. I paid Justin the amount due and left the lot. I didn't even make it 2 miles down the road before the same codes reappeared and the horrific burning smell.

I was flustered and furious as I needed to get my daughter back to college in Savannah. I called Firestone but they had closed already. I had to pay for a hotel because I no longer live in Acworth and bring my truck back in the morning. They called me before I could call them to see how my truck was running and I told them the problem was not corrected. They instructed me to bring it in again. I brought my truck in and Donna (the new general manager who took Gary's place) asked me if they fixed my problem and I nodded no. Reynaldo raced over to me to tell me not to worry he's gonna take care of me and fix the problem. I left my truck with them yet again. This is June 28th (I remember because it's my daughter's birthday).

Once he completed the work, he called to inform me. He also had the audacity to tell me he could no longer do anything for me for free and going forward he wanted to make sure we were clear that the slate was clean. I advised him immediately that he absolutely did nothing for me for free and the only thing he did was fix the problem I paid for multiple times over that was still not corrected. I was so upset by his comments as I had been extremely patient leading up to this point though this probably made it my 7th visit within 5 weeks.

I called Firestone Corporate to issue a official complaint. Reynaldo told me he worked on my tire rod initially along with some other things and the next day my front bearings. He assured me these codes would no longer come on and the burning smell would be gone. Well sadly, this was not the case. The codes and burning smell happened again. I was IRATE. I made it to Savannah and brought it to Firestone there. They were too busy and asked me to bring it back. I filed another complaint. This time Maurice the area manager called me but I was already on vacation and wouldn't be back for a week. He told me no problem when I get back call him and bring it in. I did exactly that. The only problem this time Maurice was on vacation.

Savannah Firestone checked my truck and discovered the code that keeps appearing with the burning smell has nothing to do with the prior work done. So basically the previous technicians were either incompetent or using my truck as a guinea pig doing exploratory treatment. I have been taken advantage by a corporation I trusted. The reason I chose Firestone is because I'm going through a divorce and wanted a company I could trust to fix my problems so I could be safe on the road with my children. I have spoken to the area manager Maurice regarding the recent update and my problem still not resolved and I'm not satisfied. I am requesting a full refund as I only agreed to pay for work on my vehicle that would fix my problems.

As you can see, it has not and my vehicle is still not repaired. I have paid almost $3,000 for a vehicle that's not even worth that much and my truck is worse off than when I initially brought it in. I escalated again to corporate and Maurice called me back and told me that Firestone would be willing to pay for a diagnostic but unable to reimburse me for work done that they told me was fixing my problem but never did. I was misadvised, my truck was misdiagnosed and monies were taken from me unethically. I want this matter resolved and I don't want to involve an attorney but if I have to I will.

But This Hickory Store seems to go through managers, and customer service is very poor as is the customer waiting area hardly serviced. You cannot rely on repairs being 100%, many times had to come back inconveniencing our schedules to do so, given excuse after excuse what problem is, etc etc etc... as many times (we) and others I read about have to waste more of our time to take vehicles back to them to try to fix a problem you already paid previously for.

After events today, seeing the manager (Chris) talk down to me, become condescending and argumentative after I questioned charges, I told him NO MORE and took my keys and left! I had to bring my truck in twice in the last 48 hours for them for a problem that supposedly was fixed in March costing me over $2,000.00 then!!! They seem to guess at the problem, and I being a professional troubleshooter over 35 years, these younger generation kids they have do not have a clue how to approach a problem correctly, or analyze it, yet want to charge an exorbitant fee (giving it a big label) to do so and yet, you can never be 100% sure things are fixed. Double talk by this Store manager today, arguing with me in front of my young son and wife, he even threatening to call Police on me for getting upset with him, we all left and I told him I am taking this to Corporate.

With my many personal and business vehicles over 20 years' time, we have spent MANY, MANY $Thousands of dollars for repairs/service, but in recent times, Firestone and its people at this store seem to be missing the bar in many areas. Just read all the reports against them, and corporate needs to do something or else Firestone will go bankrupt as customers leave them.

I told him the gentleman I dropped it off to said no problem. He told me his store manager was there today and to speak with him. When he came back in the store from the parking lot, I realized that the guy from earlier this morning was indeed the store manager. Austin told him about my vehicle, he then ask Austin what "hook" it was on. He said they dropped the ball and could I wait that I would be next. I politely declined and left. I would never recommend anyone to go to this service center. I rated this as a 1 because there was not anything any lower. Really disappointed in how the service has continually went downhill over the last couple of years.

I asked why it had not been taken to the Subaru shop immediately when they found out they had made a mistake & I was told that they looked it up online and it turned out to be easy so they did it. The manager was not in and it was evening so they said it was safe to drive home and I drove home. The car was lurching and felt different within a few miles. The Subaru shop said that the new fluid could still be contaminated & could be the cause of lurching. The store manager refused to pay to have it taken to Subaru shop to get checked out, also refused to give me the name and contact information of his supervisor or a complaint department at Firestone. I had to do a Google search to get that information.

Yesterday (3 1/2 weeks later) the claims department finally got back to me and authorized taking my car to the shop and a rental. The area manager while I was waiting for the claims department to proceed told me to go ahead and rent a car that it would be covered. I only rented it for two days and used my bike the rest of the time. The claims department yesterday said to submit the receipt for the rental and they would reimburse me.

Here's what I got in response. Basically they want me to release them for all damages, to not have to repair my car that is now having transmission problems, or pay for for the current rental, want me to agree to a confidentiality clause and also to not file any complaints or damages with any government agencies, etc. in exchange for paying for two days of rental last week.

I called the home office of Firestone 27 times and was repeatedly told an area manager would call me. It was only when I went into their chat room and said I'm filing with FL Attorney General office did they call me. I told them every phone call I am a single woman and use my vehicle for work, my vehicle is NOT safe to drive, so I can pay my bills and mortgage. I have lost considerable income to date from dealing with my now damaged vehicle. My vehicle is now at my dealer and they have properly diagnosed the damage was confirmed to the door, handle, and bracket below damaged costing under $1,500. As of yesterday, the claims dept has denied paying for the damage, and suggested I file an insurance claim. When I replied I am not accepting their denial they then have now offered me to go back to their own center and they will give me a discount that I have to pay to fix the damage they caused.

So to date, my vehicle is at my dealership, and is not safe to drive, so I am in a rental car. I am sending this story to the media. I need my vehicle fixed by Firestone who claims their worth over 200 Billion dollars, but have not taken responsibility for damaging my vehicle. There are no pictures, as the damage can be heard when my vehicle is in motion, and goes over any small bumps. I have informed Firestone claims dept manager I cannot drive my vehicle as is. They have made a conscious disregard for the safety of their own paying customer. I told them I need the go ahead to my dealer to repair it at their expense or I'm filing with addition State and US offices. This is going on over 2 weeks, I have lost many hours of work, sleep, and feel like I'm on the verge of nervous breakdown. Firestone doesn't care.

The next day I went to pick my Jeep up and it seemed to be running good with no noise. About two weeks later I start hearing the same noise again. So again I take my Jeep back for the same noise that started since May. I don't understand what the problem is but at this time I am very upset with Firestone. So much money I have spent for something that can't even be fixed. I'm still waiting for them to call me that my Jeep is ready and I hope that this is the last time I hear that noise. If the problem is not fixed I will look into further action with this company. I will never go to Firestone again and I will let social media know how bad this Firestone is.

It was a despicable lie and I told them so. When I came home I called the Firestone 800 number and complained to them. Then some employee Paul called me and started to scream assuring me that they had nothing to do with the problem, that I can bring my truck to their other station for full day and they will look at it and charge me for that. I had no intention of paying them more money for something they did from the beginning and asked my neighbor who is a license auto technician to look at my truck. He immediately told me that when they were working on my truck at Firestone they simply forgot to put the part back on its place. He fixed the problem in 15 minutes. What made me mad was the inability of the Firestone people to admit to the error and deal with it on the spot. Instead I was bullied aggressively by them. Firestone, teach your employees some conflict resolution techniques and make them treat paying customers right.

In February 2017 I went back because the car was shaking so bad when I drove it I almost had an accident. The car would shake while braking and shake when driving at 45 mph. I took the car back to Firestone on 6100 Winchester. The same young Firestone mechanic said I need a axle on the driver side and a outer tie rod. Firestone did the service and attempted to align it and it did not align; the camber was out. I called the corporate office again about the visit. On March 4, 2017 I took the car to the Firestone on Hacks Cross and they told me I need one rear tire and that will fix the alignment problem. I bought the tire as recommended by Firestone. The car still shook while driving, veered to the left while driving and the brake pedal shook while braking.

April 17, 2017 I took the car back to Firestone because it was getting dangerous to drive. Firestone master mechanic told me he was going to do something that usually fix any shaking and alignment problem. He said he was going to put front rotors, front brake pads, one caliper, balance tires and align. He said this service is at no cost because of the past issues. He did the service. I saw no one bleed the system after putting the caliper and other parts on my vehicle. Two weeks later while I was attempting to brake; the brakes scrubbed and slipped. I had to pump the brakes to stop. I immediately called Firestone corporate office and told them about the brakes.

I called the Firestone on 6100 Winchester and told them how the brakes performed when I was stopping. I took the car to the store and they would not work on the car until they hear from the manager although I called corporate and the work was still under warranty. May 10, 2017 I took the car to Principle Toyota and they kept the car overnight. They put me in a rental yet I paid $45. The next day I was called by the service advisor and went to the store and was told that the rotors were warped and the right camber is off and the car is not aligned just the same as it was in November 2016 when I came in for oil change. Toyota said to fix my car they need to do front rotors, front brake pads, replace struts, do tire balance and alignment. They said the alignment and camber was off because of front struts and not anything else can fix it except struts and not what was done by Firestone.

I immediately called Firestone and talked to the manager at Germantown. He said bring the car to the Winchester store. I took the car to the Winchester store. They told me they could not work on my car until they hear from a manager. Firestone refuse to check my brakes, rotors, balance or any warranty work. I was forced to take the car home. I called the Corporate office and told them about the situation. I called the Winchester Firestone and they said the manager suppose to call me. He wanted to refund me part of my money for the drive axle, inner tie end rod and alignment. I told him what about the brakes and rotors that they put on. I told him to put my original parts back on my car and he said they do not have them anymore. So I was left with the bad parts on my car and did not have the money to pay $2000 for new parts. Although the Firestone parts was still under warranty.

I asked Firestone was my car safe to drive and they said yes. May 20, 2017 I was driving home from the grocery store. The car ahead of me abruptly braked although I was about two car lengths behind; it did not matter because I applied my brakes and the car did not stop so I applied my emergency brake and the car skidded and crashed into another car. I was injured and went to the emergency room. My knee is still the size of a melon. I have dizzy spells and a concussion. My back hurts badly and I cannot sleep. I am too nervous to drive. I reported this to Firestone corporate office and they did not send anyone out to look at my car. My car was totaled.

I am devastated because I could have lost my life or someone else lost their life. I have been in tears since the accident. I am having nightmares whenever I fall off to sleep for a short time. I am on medication for pain and nervousness and insomnia. I have to endure steroid injections, physical therapy, medication, this accident stops my job relocation. This accident has changed my life. Firestone is responsible for this mess. I have paid $3782 for car rental, medical care, hood, grille, bumper, headlights repair. The rotor, brakes, alignment, tire balance are still not fix.

The next morning when my husband went to get gas for the car, the ABS lights came on, the pedal was heavy, and hard to stop. Luckily, our teenage son, who normally drives this vehicle, was not behind the wheel. My husband returned to Firestone after work the next day. This time, he was advised brakes were needed and a whole host of other needs totaling $669.58! Furthermore, my husband was blamed as Firestone said he/someone must have slammed hard on the brakes to make this happen. We had the car towed and service repairs done elsewhere. Our safety/lives were put at risk because of this mechanical negligence/incompetence. We had our vehicle towed to Sears Automotive Independence who reported that the rear brake problem should have immediately been detected. They took care of all our needs and test drove our car 2-3 times to ensure everything was in good, working order.

We've discussed this issue with other mechanics, described the situation, who also report disbelief by what we experienced. Unlikely we will be returning to Firestone ever again, at least this Noland location, and we will be sure to alert all our family, friends, and co-workers. Moreover, when I notified Firestone headquarters about this issue on May 3rd was advised someone would follow up with us. It is now a month later, and after repeated email promises that someone will call, no one has yet.

I was told they will repair and one of the mechanics come out with a pry bar and a hammer to make repair... I asked him not to touch my car with those tools so they didn't do any more damage to my car. All they could tell me was I have to come back when there's a manager on duty. I had to make a police report. This Firestone does shady business. Very overpriced false repairs. I wouldn't recommend this company to anyone. Very poor service... aside from my personal vehicles I have a fleet of 13 vans and I won't return to Firestone for service.

The guys up front took care of me and I never had any issues with the work that was done there. That's what made me want to do more business with them. Recently in the last 6 months under new management of the store the service levels have declined drastically. I have had to come back to this store repetitive times because of issues with my car. In the last month I have spent over $400. Recently about two weeks ago after spending over $700 in brake service I came to get some maintenance things done and get a new alternator belt on. I noticed a week later the alternator belt was already threading down. I took it back to Firestone and the service manager assisted me with putting another one no charge and was very helpful. I recently came back last Wed. because I had to get some other work done and mentioned to the service manager again that the belt is threading down.

Because of the other work I was getting done and since I had warranty he replaced the belt again. It was Thursday before I got my car since they had to order part and I was fine with that. When I went to pick up car not an hour later with me driving it I hear a pop and my car shuts off turning on a street. I was in the middle of traffic holding it up and had to get out and literally push my car out the road and into gas station. When I lifted up hood I noticed that alternator belt completely popped off and other things were not damaged under hood. Before this I never had issues with this alternator belt. Even the first two times Firestone replaced belt it never popped. So I'm asking myself how did it pop this time. What I don't understand is how you can be a brand recognizable company and don't hire and make sure your techs are certified and know what they are doing.

Sometimes I feel and is actually a fact that the techs that work at Firestone are not certified and really don't know how to fix a lot of issues on cars. A lot of them just know about cars are maybe worked on them or maybe good at oil changes or tires and they learn on the job how to do belts, brakes, etc. They lie about working on something or know they didn't fix it right but just want to get your money. You have to understand everything is about money and numbers and I get that. But at the same time if I pay you money I expect my car to be fixed and not bring down on road as soon as I come it. So I reached back out to the Firestone that did my work and spoke with manager to let them know what happen and that they need to pay for tow to bring it back there. The service manager once again was very helpful and didn't mind doing that and told me he would take care of it. My car was taken back to Firestone on last Thursday.

It has now been a week and my car is still at Firestone. Nothing has been fixed. I'm still without a car and I have not even been offered a rental. The store manager at this store has not been helpful at all. She seems like she doesn't know whats going on and wants to make every excuse about why she can't do anything. She never offered to me what she can do and never gave me satisfaction that she will get this resolved. She told me she can't put me in a rental and I don't understand. My car will not crank. My car cranked fine before I brought it to you, it cranked fine after you fixed it. I feel she doesn't try to listen and understand where I'm coming from and trying to tell me whats going on. Their telling me now it's a timing belt issue but how. I never was told from you all that it was timing belt issue and never had one before I came there.

I really feel like I'm being lied to and just being told things until they figure out what to do and its very frustrating. It's very frustrating for someone to have your car that long and is not even trying to have a sense of urgency to make it right. You are just letting my car sent there and don't even care if I have a car or not. You don't care if I have to get to work or if I'm at inconvenience. I reached out the customer hotline and was able to get in touch with Area manager in the Columbia region. She was helpful and she told me she would take of it. I also requested my car be towed from the Parklane Rd. Firestone over to Two notch Firestone since I don't trust the techs nor management at the store. The Two Notch store manager let me know they had to file claim and my car may now have to go manufacturer dealer. He also told me the claim process could take up to month and I should be able to request rental from Parklane store manager.

Once again this manager is giving me excuses to why I can't get a rental but you are messed up my car. I have also got the regional manager involved because I feel like there is no sense of urgency and everybody is taking their time. I will keep continuing to escalate this until my needs are meant and I'm compensated. I will also be filing complaint with SC consumer affairs dept. and will be looking into legal action. I will also write horrible reviews about this company and how they take care of their loyal customers who spend good money with them. My whole thing is this is not right and I shouldn't have to deal with this. I recommend everybody stay away from Firestone for heavy car work if you don't want your car messed up.

Then I took it to my regular mechanic and asked him to check the same thing. After his review I was told there is nothing wrong with my car, shocks are good, breaks are fine and have at least 5000 more miles to go on front and about 15000 on the back breaks and none of my CV boots or calipers were bad. The noise I was hearing was a loose screw on the backseat which he fixed for me for free. And what is worse they charge me $20.00 to lie to me. People work hard for their money and should not be ripped off by unethical, lying cheating mechanics. Never going there again. Do not use them.

Then I was told I needed a alignment and TPS reset. Tires were worn bad on edges in the rear only. I asked if the alignment would fix that and he said no. I declined the alignment said yes for the TPS reset. He then told me, "I went on the computer but you can't have the TPS reset, your fleet account won't allow it." I said, "please get them on the phone. I'll talk to them and I have to have that reset. It's a safety issue and we cannot drive around with a safety issue on our vehicles." He declined to call them said I should just drive down the road. It may or may not reset. At which point the mechanic came out from the back and started arguing with me and he said, "what's your problem?" I said, "I want my TPS reset." He said, "I guarantee you that's a Ford right, yes. I guarantee you it will reset within a half mile." This manager tried to bill me for something that he knew would reset, they drove it in the parking lot and reset it. Hmmm.

I think these jerks are on an incentive plan, they sure try to extrapolate every buck out of me possible. They should try to make their money legally. I've never been jerked around so much in my entire life and I've been driving these vans for 45 years. Lot of tire changes. I don't recommend anybody go to Firestone unless you feel like getting nickel and dimed and treated rudely. What a total disgrace. No wonder you have a one star rating. I give you 0 star rating.

The whole time every bump in the road was making my car hit hard and my car started shaking bad. So I made it home. They put 195 65 14 on my car. Way too big. I called back. I took my car back. The man took the piece of my bumper and threw it away. My car drives awful now. I did a claim. They said someone would call me in 24 hours. No call. Called back. They said 3-5 business days. Called this morning 5/15/17. They told me to leave a message with the claim department supervisor. Still haven't heard nothing back. My bumper is hanging and plus my car is shaking very bad.

I told the technician that this was not right because when I mounted the nuts I usually hand turn them until they're halfway in then I use the lug wrench in sequence at least 3 times in each nut until they're tight. To make long story short we are charged exactly $463 and 3 hours later. I am old and retired and don't have that kind of money to give away on other people greeds. If this is what most older retired folks will encounter while getting their vehicle service by a well known brand like Firestone, then God help us all because the service nowadays are horrible- nobody takes pride on what they do.

Since I didn't receive a call that afternoon, I called them at 5pm. He told me they would work on it first thing on Sunday the 30 April 2017. At 0932 on Sunday I received a call from Assistant Manager Service Advisor (**) from number 808-263-2009. He told me his mechanic was uncomfortable to replace all four of the corroded brake lines since they run close to the car frame. He then told me they serviced the reservoir and that the brakes were working. To be clear, they noticed that one of the brake lines were corroded to the point of rupturing and just topped off the oil reservoir. He then told me the car was "drivable" and that I should take it to the dealership for repair.

This shop is a certified safety inspection station for Hawaii as well. Telling a consumer that it was safe to drive this automobile across the island to the only GMC repair shop knowing the brake line was ruptured is completely unprofessional and unsafe to the general public. I'm still in shock. After telling my story to GEICO emergency road assistance representative, they arranged my car to be towed tomorrow 01 May 2017 at 1030 from this Firestone Complete Auto Care shop in Kailua to the GMC repair shop in Honolulu. They were also amazed that an assistant manager would recommend to a consumer to drive a vehicle with a known ruptured brake line across the island (approx 25 miles) for a dealership repair. GEICO overwhelmingly agreed with me to NOT drive my Yukon with a known ruptured brake line. The GMC service department is closed on Sundays which is why we arranged my car to be towed on Monday.

I called the service advisor back at this Firestone shop today to let him know that I was not going to drive my car across the island with a leaking brake system. I also told him GEICO was willing to pay for my SECOND towing evolution since they decided it was too hard to replace 4 corroded brake lines since his mechanics felt "uncomfortable". He then responded to me that was fine and hung up the phone. Much Aloha!

My husband had to miss Easter with his family to come help me (I know how to change a tire but I have severe carpal tunnel and problems with gripping things so I was worried I wouldn't be able to tighten the lug nuts tight enough) and missed getting to see his grandma who is in stage 4 liver failure and probably will not make it to another Easter.

The next day, I brought my car in to explain the entire ordeal. The manager was horrible. Completely nonchalant about the whole thing. He actually said to me, "Look it's nobody's fault." No, dude, it is unequivocally YOUR FAULT. I bring my car in and ask you to make it safe to drive and you leave me with a car that is NOT SAFE TO DRIVE, that is your fault. I called the corporate complaint number and currently have an open case. I was supposed to hear from the area manager within 24 hours (which would have been by 10 am today) but have not gotten a call from him. I'm going to call my case worker back.

I am extremely disturbed by the company's horrible response to this situation. It says a lot more about a company how they handle their mistakes than how they are when things are good. I've always used Firestone for major repairs. I've bought tires for them for all of my vehicles for the last 15 years. I am so angry about how this whole situation has been handled that I never want to use them again. If my car breaks down in front of a Firestone, I will pay to have it towed somewhere else. Don't trust these people to fix your car.

I said for that short time it is impossible to done all work and asked for manager. She said manager on vacation. I called after few minutes and man who picked up phone said manager is busy and talking to other customers. After some time the manager called me with caller ID not showing private number and I heard that I expected -- a lot of excuses. Except replaced tire, they did nothing and requested money for alignment, balancing and replace tires. If you want to be foolished -- welcome to Firestone!

Ask to see the old tires and when he brought them out they look good. I measured the tread depth and they wasn't even close to being illegal (when do 4 tires wear at the same rate). I will never go back to Firestone and the company has escalated it and his store will be put on notice. When we picked up the tires he told us the old ones were gone... How convenient. Fred, with his grin thinks this is funny... I don't think so... Firestone unprofessional and rude, robbed a company.

My friend said we would get the parts and do the job ourselves. I've never done brakes but would learn to save money. I purchased new rotors and pads wanting to ensure that everything was good and even all around. This cost me $277 retail. The front brakes were replaced in one hour by the two of us, the rear took a little longer because the rotors were stuck. With the help of the internet and some creative people, this took roughly 3 hours including all of the time spent on the internet!

Firestone would have gotten a better price than I did for the parts, so why would it have cost $1,300 plus??? I feel that they thought they saw a female coming who would just pay the price quoted without batting an eye. I saved over $1,000 doing the job myself and Firestone has lost a good customer. I don't even know if I feel okay to buy tires from them anymore. I am so disappointed that I finally am submitting my story to let others know what happened.

I never had these problems before till after that tune up at Firestone. I call up there to talk with the store manager Dominick ** so we schedule an appointment so I took it up there. He stated that everything check out good and that I should take it to the dealer. They not willing to fix what they mess up. They broke my PCV valve and they thought I was going to pay for that part.

It's a Mercedes Benz, and an expensive tire -- you can't fix / patch a simple nail puncture? I thought all current model tires were fixable, but okay, whatever. So I told them to go ahead and put a new tire on it. They had advertised a sale online for tires for that model car for $90-some dollars. They charged me $176 for the new tire and never, ever, mentioned the word "sale". They took a further hour to put the new tire on. After over 2 hours of waiting I finally went up to the cash register and stood there snarling at the cashier lady. She mumbled a bunch of mechanic talk about why it was taking so long, so then I went outside and stood OVER the mechanic telling him I was tired of waiting and just give me the damned keys. Oh, they wanted to charge another $135 to change a headlight, but couldn't get the new headlight to work so that didn't even get done.

I got home after prying the keys out of the mechanic's paw and he had left one of the tire caps off -- and NOT on the tire I needed to have fixed, so I don't know why he was screwing around with it. AND he messed up the tire pressure all the way around so I had to let air out of all four of them to meet the spec's that were listed in writing on the door frame. I haven't mentioned the list of other ** they wanted me to have done, too, after I specifically told them I was NOT interested in a full diagnostic -- I will not never ever never go to this place again. They used to be pretty good - reasonable prices, dependable and not terribly long waiting times. That has certainly changed in the last 5 or so years, and I'll start watching the WSJ to see if they're teetering on the edge of bankruptcy too, like Sears and Penneys. Serves 'em right to be unemployed, buncha incompetent lying crooks.