Firestone Complete Auto Care Reviews

After having my car towed to Firestone in Middletown N.J. I waited all day to be told my car was fine after having it on the diagnostic machine. It was just a dirty sensor. That was a Tuesday, today I went out to go to the store. It's Friday and the same error code came up. No engine power. Now I'm back to square one. Just called the place and no one can tell me if I have to pay again to be diagnosed. I'll update soon.

I went to Firestone on 8/25/24, for a power steering issue and fuel gauge that kept moving up/down and the engine light was on. I spoke with Steve and advised per their inspection, he informed me that I needed a fuel pump system, power steering work, tire repair and recharge my AC which totaled $4300. I called the next day on the 26 August, to see if the car was ready and they advised that they have to finish up the fuel pump work, so me, being generous gave them another 24 hours, thinking everything should be completed. Steve calls me on August 27 and advises me that everything is done. I go and pick my vehicle up and I noticed the engine light is still ON, and the gas gauge is still fluctuating up/down.

It took four times for Firestone to find out why I had an Oil Leak. It was In the Oil Pan. It was not leaking before I took my Hyundia Santa Fe in on 08/14/2024, for an oil change. I went out of town the next day for 11 days. It was leaking then. So I took it back to Firestone in Winter Haven Fl on 06/12/2024. They checked the oil cap and replaced the Oil Cap. It continued to leak on my garage floor. I took another trip to Dickson TN.

Zero customer service. I wish I could give them zero because they were the worst. I will never go back there! The business door was closed and locked and they were in the shop listening to loud vulgar music laughing. My husband had to wait on a simple tune up that took five hours. Useless and Unprofessional!

Customer service is a dead end. They have no information to put you in contact with anyone who can resolve an issue. They’ll escalate it, nobody will respond. Call back 10 times and it’s a big circle. There is nobody to stand by their warranties. It’s a big roadblock. Their service techs Are not trained to service your vehicle. If they damage it there is nobody to stand by the warranty. They have on their website and they’ll make sure you can’t get in contact with anybody with any resolutions. Your calls end with a customer service representative sitting at their house working from home and that’s it.

I went in for AC service. They came back with replacing the belt, belt tensioner, filter and blower. I held off on the blower. The AC works worse than when I brought it in. They scammed me for $853. Poor customer service.

I went to have them fix a tire (screw in it) I asked them to change oil & rotate tires too. They told me my tires need replacing. (I bought the tires 18 mos ago from Firestone and they have 15k miles on them, rated at 65k). They also said I needed significant steering and suspension work totaling in excess of $4000. I was skeptical. I took the car to 2 other national service centers and 1 local very reputable shop. All disagreed to the extent Firestone suggested, none of them thought any of the work was immediately necessary. Firestone's estimates were between 35% and 75% higher than any of the others. I keep the tires rotated and alignment up to date. The car drives well and there are no noises that would indicate imminent failures. They did fix the tire, I think they changed the oil although they failed to update the sticker and they DID NOT rotate the tires. Friendly people, but the quality across the board is lacking!

On July 27, I made the unfortunate decision to visit Firestone on 1st Street in Humble. I arrived around 1:20 PM for a simple oil change and brake check, and was told it would take two hours. I left my car, expecting the job to be done promptly. How wrong I was. By 4:20 PM, I hadn't heard anything, so I called to check on my car. After being left on hold for a staggering 25 minutes, I was finally told that nothing had been done. The oil change and brake check hadn't even started! They claimed they'd get someone on it immediately—a "guy standing around" was apparently their best option.

Message to the area manager – she hung up on me - Annie ** made excuses for the following. The most recent issue we had was with our Chevy Tahoe. We bought new tires and had them aligned on 07/23/2024 at the FW store purchasing a lifetime alignment. My wife waited for the alignment to be completed. Upon returning home I asked for the alignment report produced by the alignment machine for my records so I can see potential future issues. I keep the most recent report in the glove box.

If I could give negative stars I would. I had an unexpected issue with my truck and was able to limp it to FireStone in Lakewood, CO. Not my first choice but where I could get it. I had them fix the issue, a brake line replacement. About a week later the truck started making a noise less than 500 miles. One of the tires they took off is now missing three lugs and two studs. Plain and simple they did not torque down the lug nuts. Terrible.

I am writing this review because I am very displeased with the service that I have received from them.. I had got a oil change and 2 weeks later, the all pressure light came on and then it just locked the whole engine up. I took it back up to Firestone, (Which costs me a hundred and twenty dollars) so they can look at it and they're telling me it's not their fault, but they were the only ones working on my Vehicle for the last year, so I'm going to say it's Firestone fault and they refuse to Fix the problem. The only light that came on before my truck died was the all pressure light. So now I take my truck to Ford, so they can look at it. Cost me $220 just for them to tell me my engine is locked up. Now I have put out over 360.00 for a nonworking Vehicle that I have to get Towed away from Ford before they charge me because Firestone messed up my vehicle and won't own up to it.

Price injustice. I went to Firestone on Fort bragg Store# 594113 fort Liberty, May 2023 to replace my driver side window motor. It was not working correctly. I was told it would be over $100 dollars to complete a diagnostic on the issue with the window. Invoice **. I paid it and they said the issue was LEFT FRONT WINDOW SWITCH HAS FAILED, RECOMMEND REPLACEMENT. I had the work done among other things because I trusted the team.

Traveling from out of town and the only shop to get me in right away and on weekend. That's the only good thing. They never got my name right. My nephews pulled up under my phone #. Told them 3 times to fix. Never did but they eventually fixed email. They replaced parts that did not need replacing. I had them save them. Due to being under warranty at home they say the wheel bearings are not bad and shouldn't have been changed. Parts are 100% or more mark up normal and fair is 10-20%. Feel I was triple charged for labor.

This place is not reputable. My wife brought in a tire with a small puncture in the tread less than 1/4 inch and she had their road hazard protection. They said they could not fix it and that she needed 4 new tires. The tires were a year old with plenty of tread life on them and about 4000 miles.

I scheduled a car inspection. I ended up waiting at the lobby for 2 hours for a car inspection. This is the second time this happens to me. Avoid this place at all costs as no one can tell you how long it will take.

Purchased set of tires a couple of times in Albuquerque and Paseo Del Norte location. Also purchased the hazard warranty. They should not be selling the warranty if they cannot honor it. Every time I get a flat or leaky tire, they can't fix it. Told me today it would be two days before they can get to it. Now, like in the past, I have to pay someone else to do their job. Never go there. I have purchased my last Firestone product! If you can't staff someone to repair tires, don't sell the warranty. This is not right.

Visited Highland Park St Paul Firestone for regular oil change. Was advised to replace stabilizer link pins. One was completely gone. Was shown the needed repair. Was given verbal estimate. Against my better judgement I had them do the repair. Car already in the air. Was in store 90 minutes. Signed the charge machine then received electronic invoice. Something seemed off. Looked up part number and discovered not only was I charged for two link pin kits (only one was needed), was charged $62 and change for $20.99 part! Firestone probably got a discount. In addition, was assessed $12 “shop supplies” fee! I questioned the 300% markup (I did the math) and $12 shop supplies. Was told corporate decides prices and fees. Stated doesn’t matter who makes the decisions, gouging is gouging and want the excessive charges refunded. Was told to contact corporate as store has no control over these items.

We went to the store located at W.T. Harris Blvd. And Plaza Road in Charlotte, N.C. And asked the two workers chatting in the office if they could pull a screw out of my left front tire so we could feel safe traveling with a repaired tire. They both appeared agitated with our request. Finally after a few grunts and groans they suggested we bring the van back Monday. It was 2:00 on Saturday. They resumed their conversation and I rolled my wheelchair back out to my van. What a joke to use "Complete Auto Care" on the sign.

I write this review to thanks Firestone Complete Auto Care Located 2036 Sunrise Hwy South Service Rd, NY 11706. They not only Autocare but also care about customers. On June 22, Saturday, 4pm, my roommate he suppose to go there to get his cell phone back and pay the rest of bill. But he lost the directions and didn't show up. Around 5:30 near store close time, I went there to pay the bill, all employees in front desk are very concerned about his safety. Suggest me to call 911 and gave me all the necessary information about his car.

I recently has a tire go flat on a trip. Tire purchased 5 months prior 4000 miles on tire. Firestone in Slidell, La. Said it would take 5 hours to repair tire. They sent me to Pepboys who sold me a new tire because tire had hole in sidewalk. Firestone in Madison MS prorated the tire at $161.99 but I only paid $163.99 for the tire. How could this be?

I did called my Firestone complete Auto Care in Waukegan Rd in Deerfield. There’s not enough good things that I could say about this incredible team of professionals. Daniel **, Store manager has the best customer service and his team is just about extraordinary and so professional. My AC was not working and I work on weekends and I’m handicapped, Alfredo ** took care of my AC and they stayed way after closing hours just to help me out!! I have no words to thank Firestone team enough. When I went to pick up my car 6:45 on a Saturday evening. I was greeted with a kind smile from Joshua **! Nobody said anything about staying late or was upset. This professional team really deserves the utmost respect from all of us customers.

I had the pleasure of working with Brittany B. at the Summer Ave location in Memphis TN. She was very easy to work with and got me in easily and out quickly despite being short on labor as this was on Father's Day. Which I completely forgot, I was eager to get back on the road and I was hoping a quick oil change. Needless to say the staff was very nice despite being busy. I'm excited to get back on the road in my "new-to-me" truck. Thanks!

20 years ago I moved to Plano, TX. I was a recent immigrant who had just bought my first house in the US. My local Firestone was on Parker Road at Independence. The service was great and the guy asked if I would like a Firestone Card. I said, sure, give me one. I filled in the long form that included all kinds of personal details - but hey, they were nice people. I waited for the promised card to arrive. Instead, I received a boilerplate letter saying that my "application" had been rejected. I didn't know I'd been "applying." I was affronted and insulted - my time and trust had been squandered. I decided then and there to make sure no friend or acquaintance ever used Firestone Auto Care. This has been a 20 year journey of doing my best to eff them up. Now, 20 years later, I am glad to announce that the Firestone on Parker Road has finally closed down permanently. But my battle goes on. There are more of them to shut down. Please join me.

Today I went into the Firestone location in Conyers, GA after calling in advance, requesting a price for the unlimited alignments and letting the gentleman who answered the phone know that I would be in within a couple of hours. When I entered, the store was empty with the exception of a young man wearing a Firestone shirt who asked how he could help me. Before I could complete my response, he asked for my telephone number. I gave him my number and waited.

Worst experience I’ve ever had at a tire or mechanic shop, and maybe any business ever! Do not go here! The “manager“ Jason was one of the rudest people I’ve ever dealt with in a professional business. There was no accountability or responsibility. There was no way to rectify the situation and he literally denied doing anything wrong to the point of he just does not care what happens to your vehicle! I brought my wife’s Mercedes in to have four tires put on and left with the entire air suspension system, broken on my car and the car undrivable, grease all over the dashboard the wheels all put back on the wrong wheel and a broken car with all of the dials and dash system changed. It cost me $1100 for four tires and they broke the car to where it couldn’t even be driven, and then said they didn’t.

I don't think I'll be going back to Firestone. Last year I went for a front brake job, they told me that the caliper was shot.. I paid over $1400. Next, car was running rough, paid another $1400+ to clean fuel line and replace plugs. Currently, I have a cracked radiator and somehow they wanted over $2300.. but I told them to only do the radiator and hoses and fluids and it is still $1600. I can't continue this. I had to take out a loan last year just for the "brake job".. It's insane and I feel like I have been cheated.

Purchased the extended warranty for my tires 04/2022. Experienced a blowout of one tire 05/2024 - 24,000 miles on the tire.

This place is awful. Acworth, GA location Cobb Pkwy. They left my oil cap off resulting in me driving it with no oil and they are not helping professionally. They are doing as little as possible very minimal!!!! This place is an absolute joke. Do not take your car here. Possible long term damage to my car and they don't even care to clean the oil from my engine properly leaving oil on my alternator, hoses, belts and all over the rest of my engine. They lied and told me they cleaned it. The manager even said he had three people look at it to ensure it was clean. I am furious and have hired an attorney to handle this. This wrong of them to handle this situation with such disregard to me and my property.

Called yesterday to find out how much it cost to install 4 new tires. I was told $25 per tire by Berry. Since I just received an email that would give me $15 off per $100 spent if I use my card, I schedule an appointment for this morning. Drop vehicle off at 1030 am, and it takes EIGHT hours to put on four tires...EIGHT hours! I call 6.5 hours in and talk to Aaron, and he's condescending and says the boss said he told me it wouldn't be done until 630pm. Why make an appointment for the morning and it take 8 hours to install 4 tires? Absolutely ridiculous, and they didn't let me use the $15 off because they said the total was $98 subtotal, even though he verbally told me $25 per tire. Will definitely be reconsidering using Firestone moving forward. I get a call 25 minutes before close saying it's ready for pick up. Now we have haven't had a vehicle all day and now all night.

My experience with Firestone has not been good. I would not recommend using any of their locations. I had my brakes replaced there 3 years ago and then again last year with rotors and now for a 3rd time, I need front and rear brakes with rotors and now calipers. Yes, that is 3 years in a row. I do not tow anything with my vehicle and I drive moderately and not heavy on the brakes. The quality of their parts not satisfactory. Use them at your own risk!!

Firestone repairs are pricey and of the poorest quality that I have ever seen. 1- I paid for a lifetime alignment that turned out fraudulent. Tried to use it in Dec 23 and was told I didn't have the lifetime alignment. 2- had my front brakes done at the time shocks and routers that only lasted 6 months and 8000 miles. The dealer just told that they need to be replaced. I will never go to Firestone again. They don't honor anything. Why pay more and get less.

If I could leave no stars I would. The only thing positive I can say is they are open Sundays. I made an appointment to fix a flat tire. Came in to be told 2 hrs if not longer to fix a flat tire. I stopped coming here a long time ago because they always seem short-handed. They wait and customer service was always not good. Well as a company they should look at why they are always short-handed. Asked about a sensor replacement and was told 21.99 to look at it then they will give me a price to fix it. Anything for money. My sensor is no good. I know this and they know this but have to make money I guess. I will be going to Town Fair Tire this week and have my sensor replaced for 30.00.

Customer service is very slow but the worst is technician especially the one call ** from Oakhill firestone by highway 71. This guy will dismantle a car and leave parts laying around and declare work done. Secondly the way they treat your car as if it’s any pieces of trash so please if you take your car to Firestone be aware. It will be worse than you took it to them.

Made an online appointment for a simple oil and filter change. They took 2+ hours while I waited in store and gave me ZERO time estimate and did not seem to be in any rush to complete my service. After the 2 hour mark! spoke with them and was told "Oh yeah we finished the service but we didn't think to look at what parts your vehicle would need before confirming your appointment! We actually don't have a filter so we're frantically calling around to find one!" - Firestone employee. Would not recommend coming to this location as it is unreliable

Firestone in Gurnee. Every time I go there which is not often, just to get a car car check, this guy by the name of Justin always find something wrong, {so he say} that's between $800 to $11,00. which I always get a second opinion and it always come back not needing what he says I need. So be careful ladies. We are targets.

Ordered New Tires with an installation package to be completed by Firestone. The same day my tires arrived [05/04/2024] I brought my Truck for service. Firestone claimed they couldn't install my tires and loaded them on my truck and informed me to try their other location 28 miles away. Firestone service providers did not reach out to the location [Store #029165] on my behalf nor did they try to remedy this major inconvenience in any way.

PLEASE HAVE SERVICE WRITERS WEAR NAME TAGS!!! So if write a review I want you people to know exactly who I'm talking about. I think this Plain and Simple since your employees are working with the general public. Thank You for your time. Next time I have a complaint about your employee (s) I will ask for their name. I was too aggravated to talk due to anyone because I waited over 25 minutes AFTER my car was done and parked before a response from staff. I even asked the guy if my car was done. I told him that the mechanic parked it 25 minutes ago and the paperwork was in the window with MY KEYS in the package.

Well, I've been going to Firestone for years to get the occasional oil change. Today was no different. I went in there with the coupon for the advertised $29.99 for the basic oil change. They ended up charging me: $8.99 for the oil filter, $2.99 Used filter recycling charge, $6.01 Oil change Labor, $33.99 oil itself + tax for a total of= $56.14. In all my years of going to Firestone for the same service, I've never experienced that before. I'm 61 years old by the way.

DO NOT GO TO FIRESTONE. Here is my most recent experience. I took my car to Firestone for brake work. I was charged $1008. I was told my brake pads, rotors and calipers needed replaced. Two days later my brake light came on. I was going back the following weekend for an oil change so I asked them why the brake lights were on. They said it was a fluke and they turned the light off. They said the brakes were fine. Within two days the brake light was back on. Two days later I was on the freeway driving 70 mph and guess who had no brakes. They let me leave their location knowing that I could kill myself and others.

My friend was quoted over $170 per wheel to add and sync tpms Devices for 2 wheels. The discovered along the way, they needed them from the dealership at 165 each. My friend ended up buying his own and taking them to Goodyear. Goodyear discovered that the TPMS modules were not bad and just needed to be resynced and didn't charge him a penny. Firestone is price gouging for sure

I took my car to get it worked on at the richmond IN store. They sealed my gaskets. The gasket leaked into my engine, had to replace it by another mechanics days after it was “ fixed”. I talked to the store manager nothing, corporate avoiding my calls after their insurance claimed denied it due to “previous mechanical recommendations." Which makes no sense because it had nothing to do with them putting the sealant on my gasket & I have receipts, pictures & written documentation as proof!

Horrible. I made an appointment 3 days prior for tires. TIRES!!! And an oil change. They don’t stock tires. The tires never came. They called me to tell me this. I said ok. I’ll come get the vehicle. Cancel everything. I get here 1 hour after the call and they decided to do the oil change. WHY!!?? This place is horrible. NEVER AGAIN. Should’ve stuck to going to the small guy!!!! Corporate sucks. Do not shop here. Especially the one in Elmwood Park.

I brought my car into Firestone on Jones Creek Rd in Baton Rouge. I had 1 tire that I had a blowout in. I planned on buying 2 tired. They called me and said that all 4 needed to be changed. Once I got my car back from my daughter, I pulled the receipt from my car and found that the tires weren't even 2 years old yet. They did not need to be changed. Then they tried to sale me on getting an alignment, which I do not need. I had quit doing business with Firestone years ago. Now I remember why. Needless to say. I will not be doing business with them again.

Firestone on Albertsons parkway, Broussard, LA has GOT to be the worst mechanic shop I have ever dealt with in my life! I have dealt with them a few times over a period of years with a couple of vehicles. Not ONCE has it been a good experience. I brought my truck in a while back with issues? They misdiagnosed saying I needed a new fuel pump. Repaired that. Only for me to turn around to bring it right back as the check light came on again leaving the shop with it doing the same thing as it was doing before I brought it in there. Coming to find out I needed a new brake boot, not a fuel pump. 3 days later I get the truck BACK. They're saying it's FIXED! I pick it up to find that the brake pedal was unusually high. Instead of pivoting my foot from the gas to the brake, I'm finding I'm having to literally lift my whole leg to brake the truck! And I'm short. If my knee was hitting the steering wheel trying to slow the truck down, I could only imagine what the mechanic looked like pulling it out of the shop

Do not go to this place EVER!! I had just been there this morning for a tire realignment and had driven home safely. Then I went to go drive again but my car only made it in front of our driveway ON THE ROAD due to my front tire getting popped off. DO NOT GO HERE unless you want to block out the road due to the EXPERIENCED mechanics not putting the tire in right.

I normally use FIRESTONE for tires and brakes. The service isn’t terrible, but it is never been perfect. Nothing is… I am pretty open-minded today and flexible. After my last visit I will NEVER go back again. They left this tool in the front of my hood. This is his Honda pilot 2016 that I was in getting brakes and tires for as he is a fairly new driver. I wanted to make sure he was safe. Do you see the tool that was left in the front hood? I have attached three pictures.

I started out when I made my appointment for 7 AM on Friday morning. I received a call Thursday evening that the appointment I made two days ago wasn’t available because although the store opens at seven, they don’t start working till eight. Confused on what it is I agreed. When I got to the Firestone in Saint Ann Missouri. Approximately 15 minutes before my appointment, I wasn’t taking care of all the standing line until 10 minutes after my appointment my vehicle finally pulled in for an alignment, it took a whole five minutes complete. Confused because of knowing I just received an entire new front suspension.

I went to Firestone in Durham, NC on Duke St to get new brakes that were recommended by a Firestone in SC from whom I'd always received very good service. I was told my appointment would take an hour and a half. About that time later, they came out to tell me my car needed $4500 of repairs and the brakes hadn't even been started!!! I then had to have a tele-health appointment in the parking lot because the wheels were off, and I couldn't drive it home. Since it is an older car - 2002 Honda - and I have a hard time getting my car in for repairs due to disabilities I have and having to find rides back and forth if I leave my car somewhere, I acquiesced. My nurse that I had an appointment with later that day had to pick me up and drive me home. My car remained at the service center for 3 days. I finally got a ride to pick up my car and drove away thinking I should be in pretty good shape for a while.

Kenny is so kind! We were having car problems and he helped us! Smart and knows what he’s doing. We were stuck and he helped willingly even when he did not have too! I would recommend him. Thank you Kenny!

I've done business with Firestone for decades. I'd have to say the last 10 years Firestone has had the worst customer service and it shows with the low moral of the few that are there. The greed of these companies nowadays! I come in many times with only 1 mechanic on the floor. You can't do quality work when you don't have the help or time. I knew I needed wheel bearings I found this myself, directly after having them inspect my van.

***Tulsa Police Had To Be Called Today*** I had the worst experience of my life with a business today at Firestone in Tulsa the 4105 S Yale Ave location. I've been a regular customer with Firestone for over a decade, but that all ends today. I have referred many people to this exact location, but now I will warn them of the dangers in doing business with this company.

My experience with Firestone Complete Auto Care was extremely disappointing and unprofessional. I had my Mercedes SLK 250 towed to their facility for repairs, and the service I received was subpar. Initially, there was a lack of communication regarding the cost of replacing my dead battery, which ended up costing $668. Subsequently, there were delays and uncommunicated costs related to reprogramming my key fob, further prolonging the repair process.

I was going out of town and needed my brakes changed prior to leaving. I scheduled and appt online for 2pm that day. I arrived 1:50pm and asked how long it will take to have it completed and she stated to me that she wasn't sure but I was next. I sat down and another lady came in and gave her keys over. 10 min later I saw the tech get a set of keys and go outside but the vehicle he took was not mine. They brought my truck into the bay at 2:20. They did not take the first tire off until 3:10.

I've never serviced my vehicle at a Firestone until I started working at one. I was a Service Manager during my tenure. I never denied responsibility and maintained a commitment to our claim that we would "fix it right" if we did the work. Which makes this review even more disheartening and offensive, considering that I was once accountable for the customer experience at a Firestone location.

Absolutely terrible customer service. I will never return to this company ever again. Rudest person I’ve ever talked to. Very disappointing. I was trying to get a simple repair done on my tire and the guy acted like I was a waste of space. Absolutely terrible.

I recently had work completed on my Subaru 2006 outback totaling $2,339 At the Firestone on concord pike in Wilmington De. I had the Half shaft, steering and suspension, power steering replaced and "fixed". I would like to send over the invoice and talk to a representative. I got the car back and it was heavily leaking oil, smoking and still making the clunking noises; it was having worse problems than when I dropped it off. The mechanics told me it was the timing belt cover that was leaking and I need to take it to a Subaru dealership. I took it to the Subaru dealership. I had them do a vehicle inspection and they stated that it was not the timing belt cover but the oil sending units that sit on top of the engine; which he didn't know how the Firestone mechanics could miss that. On top of that the mechanics at Firestone left the tie rods loose and the power steering pump they installed and charged me for did not function.

This location: 401 E Broadway Louisville, KY 40202 Is awful. This particular location is taking advantage of customers. Having a simple oil change done, turns into to something else instead of fixing what was ask of the customer just get more money out of customers. The mechanics stripped the bolt in doing a oil change instead of telling the customer that they shipped the bolt to do the oil change it caused leak as you see in the photo. Firestone charged me for damage they done and lie and say that their Mechanics don't make mistakes. Lies.....no accountability.

Please beware and never take your business here. Incompetent, unprofessional and unethical employees who work here will ruin your day and waste your time. They are not accountable, they don't keep their word, they do not accept their mistake, they lie to your face and even threaten you when you question the quality of their service.

Don't submit a claim. They don't do anything but lead you on. A waste of time. Terrible customer care at the Tucker location. First I thought it was just that location but the company as a whole don't care to take responsibility for their actions. They messed up my rim and left residue everywhere. A week later same tire I went to get patched was leaking again.

Just one day this week I decided to take my car and get a free brake inspection done, everything went good except for one thing. Firestone in Warner Robins GA did take a look at my brakes for free but they ended up charging me $42 without telling me that what they ended up doing was going to cost. All they did was ask me if I would like for them to just blow air into the brake area to clean it out, but did not bother to tell me that it would cost just for them to do that. They should not have charged me just to blow air into my brakes, the least they could have done is not just ask but tell me that it was going to cost or just not have charged me anything.

When I made by reservation, I stated that all I wanted was for Firestone to replace a burnt-out headlight and taillight. They proceeded to do a complete vehicle inspection, for which I was charged, even though I did not ask for it. They came up with a long list of work they say needed to be done. I refused to have them do anything and I brought the car to my own mechanic. My mechanic found that much of the work Firestone wanted to do was unnecessary (no need to replace the battery, no need for an oil change). The bottom line is that I paid my mechanic $600. Including the unnecessary work, Firestone would have charged me $1300. I am never going back to Firestone.

Store #19984. Firestone Complete Auto Care. 903 W Centerville Rd. Garland, TX 75041-5824. I went to Firestone to get my work truck inspected. The truck was inspected and two tires were found to not pass. I had two new tires on rims in the bed of the truck to replace the worn tires already. Told the mechanic that he could just mount those tires for me and finish the inspection. Woman mechanic comes in from the bay and jumps into our conversation, asking if the tires are brand new?

Took my truck to Firestone in Las Vegas on Maryland. Asked them to do a break inspection. They said it was OK but would need to have new pads sometime in the future though not urgent. Within two days I took it back for reinspection because the brakes were not working correctly. They said it was OK still. I checked the brake fluid myself and there was no brake fluid in it at all and there was obvious brake fluid leak on the inside of the right rear wheel from the brake cylinder. This could not have been inspected as they said, and they obviously did not check the fluid level or the caliper and cylinders. I took it somewhere else, and the whole right rear cylinder was blown. When I tried to go back to talk to them about it, they were not interested in even listening to me. They have poor technical service and poor customer service. Stay away from them.

It was outstanding customer service! John at the store on Airline (Gonzales) was very helpful and he took care of everything I needed. I recommend you visit his store for your auto needs, he will be happy to help!!

Wow what a great experience at the Madison, MS Firestone tire dealer! Came to ask some questions and was greeted by Jae ** who is service manager or seemed in charge. He spent time with me giving me options and did not push anything on me. I came back to store and he greeted me again this time by name. He actually remembered my name! I did business with the store and Andrew was the technician and he was absolutely great, polite and everything else positive about everything. I did speak to some others at the store. All were so nice! I think Jae sets the tone for a great customer service experience! 10/10.

I’ve been using Firestone for years. They always treat you right and do the right thing. Manny at the Swansea Massachusetts store is an asset to the Firestone brand and should be commended for his service. At the end of your service he will actually shake your hand and thank you for your business. That goes a long way in my book. Gary B. Rehoboth, Ma.

I went in for inspection expecting to either have to wait awhile or come back another time. To my surprise they got me in and did a thorough inspection and got me out. Staff is very kind efficient. I definitely will return again.

I had service done on 12/09/2023 to have removal of and replacement of brake shoes and rotors. I not only had to wait for another set of rotors but the ones they placed on my Cadillac were the same ones placed on there from the second purchase. They lied. I had to use both of my children's credit cards to pay for the $1105.18 parts labor shop supplies and tax.

On 4/14/22 I and my spouse visited the Firestone Complete Auto Care in Modesto, CA. around 12:11pm to 4:33pm by appointment, and our vehicle was done around 5pm that day. We had experienced this rattling sound in our vehicle in the front, Like a tire rod or such. So we brought it in. When we left we still heard the same rattling sound like our front end with our tires was still coming loose and felt weird. They said a bolt connected to our tires was loose and our steering rod. So they apparently fixed it? It was actually worse than when we first went in. So we made an appointment to go into another firestone, but it was a mom and pop sister shop, they didn't do anything and said our car and tires were fine. We left.

We dropped off our car for AC repair. It needed a new condenser. The service guy calls and asks if I want the oil changed, and I tell him go ahead. I pick up the car, and drive it home after repair. Come outside the next morning to a 1/4 quart of oil leaking from the car. I take the car back and they said there was leaking issues, and that I needed a new oil pan. Which was another 1500 to replace. We’d never had a leaking issue outside of the car at all. I file a claim and they say there’s nothing they can do. I wish they’d never touch the oil. I’ve got pics of before and after where my car is sitting to what it looks like now.

This operation is a scam. I brought my Honda Civic in for new brakes, grinding rotors, and drums. The car's shimmying and poor braking seemed to get worse after their service, so I took the car to a Honda dealership to have them inspect it. The Honda service people told me that the old pads were still on the car, and it looked like the brake pads, rotors, and drums had not been touched. Firestone charged me $400 for their 'service,' but didn't do anything. Not only was it frustrating, but it was dangerous for me, as my supposedly 'new' brakes could have failed at any time.

Firestone Complete Auto Care: I am writing to express my profound dissatisfaction with the service I received at Madison West Station from Feb 5 to Feb 8, 20024. Despite my expectations for professional and reliable service, because you are a complete Auto Care Facility, I am disappointed with the services I received. My car was towed in because of a problem with the ABS signal and low break fluid I believed this issue would be resolved efficiently and in a timely manner. Unfortunately, the time I left the car in your shop was too long and the bill was high. The delay in servicing the car caused me inconvenience and resulted in additional costs, and loss of time. During this time, I called often to check on the progress of the repairs. I think they may have a staffing problem since I was kept on hold for long each time I called.

We purchased lifetime alignment for my Kia Soul. I got tired of paying over $700 for a set of tires at Firestone and when we started getting it aligned using tires I bought for $232 for a full set on Amazon they started telling me parts in my front end were bad and couldn’t align it correctly. I replaced the parts myself for $40, they were going to charge $312 to replace them and come to find out those parts weren’t even bad but I already bought them and just put them on. In the 6 months I got 6 alignments and the car drove worse and worse with each alignment until I couldn’t drive it in the rain because it was so squirly, my tires in that 6 months and 6 alignments are now bald and my rear tires are like new!

I made an appointment to see if my car needed an alignment, and, if so, to have it done. Before payment was received, I was told nothing about the state of my car's alignment, nor their inability to adjust certain aspects of my alignment, nor the need to "have better tires BEFORE an accurate alignment could be done". After paying $130, I was given the sheet showing little had been done. After inquiring, I was told they couldn't adjust the areas that were in need (they didn't tell me before that the rest was almost perfect, as I would've declined the $130 service). When I asked if it is Firestone's policy to notify the customer of these things after the payment, they explained that it is and they take an appointment as a request to do work (needed or not) without notification or warning. They got my money but lost my business.

As a younger female, I always dread taking my car in anywhere because I am constantly taken advantage of. I was really hoping Firestone would be different, but if anything it has been the worst places I’ve been to. This establishment is so unprofessional to the point I don’t even know how they’re in business. The first time I brought my car in (less than a month ago) was to have a tire replaced.

When they had my tire off, saying I needed brakes, which they replaced at $1,164 including housing thermostat. Tire still making noise. they should have noticed I needed struts instead. They want 1034.

If I could give my experience no stars I would. Took my SUV in because of a groaning sound when I turn. Asked for an inspection, made an appt, still not timely. Had to call several times to see what was the status. I eventually got a call that stated it was my top mount of my front struts and the cost to replace the struts which was under 1k. Went to pick up my car while they ordered parts and got a phone call when I was almost there stating it was also my rack and pinion. Now the price to fix would be about 3k. Picked up my car while they were ordering parts and noticed the information about my car on the receipt was not correct. The vin was wrong, the mileage was off by 20k, and the license plate said temp.

I requested two new tires be placed onto the front of my car. The two rear tires still had some good tread, and I was not ready to replace them. The Firestone crew in Lehigh Acres, Florida, on Homestead Avenue, sold me two tires. During the installation, they did a complete evaluation of my car to advise me of any additional work that was needed. They installed the two new tires, but did not place them on the front. Rather, they placed the new tires on the rear, and did not inform me of this fact. At no time did they offer me one of the old tires to retain as a spare tire. I currently have only a donut for a spare.

Went to Firestone in Roanoke, VA for an alignment. A few days later driving my truck and boat trailer to lake and went to turn a curve and truck wouldn't steer, wrecked truck and boat causing $4k damage and had to replace boat trailing, quarter panel on truck. Took to another auto shop, they found a mangled, melted magnetic light that had lodged in gear box. On the bumpy roads to lake, it jossled this light that Firestone had left IN MY TRUCK by steering box, which was the cause of the accident. We have the melted light and it was identified as being so and so's light from that shop! But told there was nothing they would do. Since then, the residual effects have been steering column has to be replaced and the damage from the accident and how it affected gear box ruined transmission. So now I am $5300 in the hole.

I wouldn't even give them 1 star if it offered "none". I will never take any of my vehicles to Firestone again. Two months ago my car started acting a bit funny, then a warning showed up that said, "Stabilitrack Needs Attention". So, I brought it to my local Firestone (which I've been using for years now). With a whole new staff, I entrusted them again, foolishly. Dropped my vehicle off at 8:45am. Was told they'd run a diagnostic test and let me know what was going on. Heard nothing for 3 hours, so I called. "We're not sure yet" was their response. Around 2:30pm, I got a call. They informed me of "the problem".

Called and set appointment to have work done. At time of call confirmed with man at Firestone location about of time required to complete service Information wrong. Had to leave. Only information I got was everyone at lunch. I was relying on their information. Disappointed with service.

I brought in a Tahoe, that needed a new alternator, and was sold one for $699. It turned out to be refurbished, and from their partner company Carquest, and marked up around 200pct. When I asked about it, they said it was because of labor. But the bill charged for labor separately and on top of that. So then they came back and said mark ups are what they are, and it is how they really make their money and stay in business. I said it seems kind of surreptitious, or egregious, or usurious. They said it is what it is.

I had tires put on my car. When the job was done I got home and noticed there was grease all over the my rims and 2 of the tires didn't have caps on them. I spent 800.00 dollars for these tires. I feel like I should've been taken care of better than that I've never seen that when getting new tires.

Firestone Complete Auto located in Lorain Ohio installed spark plugs in a 2010 Audi a4. First, they were told spark plugs was just did less than a year ago and they still insisted that the spark plugs was needed not a maintenance issue. Next, the spark plugs installed were not the correct spark plugs for an Audi A4. Not only that they were not even torqued or tightened down. As a result, car wouldn't start after work was complete. Engine light came on. Shop continue to turn the light out.

Firestone has serviced my cars for years. I have recommended Firestone multiple times. I can no longer recommend them. I took my car in for routine service on 12/28. Firestone no longer provides a detailed paper report in the store. They email a partial report to you. When I left the store my tpms light came on. I turned it off and continued to drive. The warning light repeatedly came back on. I drove back to the store and was told that they deliberately overinflated the tires this time of year. Supposedly the tech drove my car and the light stayed off. Nope. I finally had to let some air out to get to the proper inflation.

Consider this your WARNING!!! DO NOT TAKE YOUR CAR TO FIRESTONE EVER!! I went in to get an oil change September 27, 2023, at Firestone on Stateline Rd. in Southaven, MS. First disappointment is they ripped me off charging me almost $80 for an oil change on a 2001 Camry. I waited until the end of the transaction to tell him I had a coupon only to be lied to and he told me he already added the coupon. I asked him, "How can you add a coupon before you even knew I had a coupon?" That really made me upset. I went ahead and paid. They are Scamming and RIPPING people off.

Tires are wearing out in less than 50% of guaranteed life. For my 2017 Subaru Legacy 2.5 L, I bought Firestone 014927 Champion Fuel Fighter BL225/50R 18 95T that has 70,000 miles warranty on 22OCT2018 at 54,209 miles, invoice # ** from Clawson, MI (store # 019194). I also bought lifetime tire rotate and balance. I have been following the required guidelines from the manufacturer and getting it serviced in Firestone.

Memorial Drive location is absolutely great! Terrel and Obayiga (**) took great care of my daughter and I! They were extremely nice and they communicate well! I live wayyy on the other side of town but will be visiting this location for sure!

I've been a customer of Firestone Complete Auto Care in Ballwin, MO for at least a decade and had noticed that service was taking longer and longer to complete. However, the new management has totally changed that scenario! Not only did I get my service done while I waited, but when I forgot my wallet on the counter, Dan secured it in their safe and promptly left me a voice message. Thank you for your integrity and great service!

I took both of my vehicles to the Firestone store on Sherman Blvd in Muskegon Michigan. I received an estimate for $500 but had to put almost $1200 on my cfna card. The work wasn't performed properly and I filed a complaint with the Better Business Bureau and the Tennessee state attorney's office but Firestone will not accept any responsibility. I've used this card multiple times and always pay it off, I contacted CFNA to close the credit card because you have lost a customer because of this situation.

The staff jumped up when I walked in, promptly checked me in, got my car into their shop within minutes and were so upfront and honest with me about what my car needed and didn't need that I was astounded. It was the best auto service visit I've had in a very long time. Good old fashioned customer service with my best interest in mind. I am new to the area and won't go anywhere else!

Needed tire mount and balance on new rim, guy says no. They only do it on new tires, the tire 2 months old from them. I’ve had them do it in the past. They don’t care about nothing but selling new tires. I’ll never go there again.

I set an appointment to this Firestone store address 11290 State Road 82 in Fort Myers to get brakes on my vehicle. I brought the vehicle to them at 8:0 am and to pick it up the same morning because I have to go to work in the afternoon. I called at 11:30 to let them know that I was on my way to pick up the car then they told me that they didn’t even take a look at it yet. I came to get it after all the waste time and the person named Joe didn’t show any respect for the customer. He handled me they and even said sorry. To me is a zero review. I want let everybody to know, do not waste your to go to that shop. Find somewhere else.

We take my son's car to the Firestone auto shop for some maintenance and a minor repair costing us 1400.00. When we got it back, we immediately had to take it to BMW dealer and have 10000.00 work of damage repaired. After David (Mgr of the Camp Pendleton store) confirmed fault by the incompetence of his technician causing this damage, Gary **, some corporate suit decides to jack around for months in resolving this case and blames all the issues on wear and tear which according the BMW dealer is not only a cop out by Gary ** but a flat out lie.

I took car 1 to Firestone Arbor Place Mall in Douglasville, Georgia, for a new Catalytic Converter and Turbo and car 2 for a CV axle. I returned to the store ten times with the same problem as the first problem. Not only did they return my car with the same problem, but my car now overheats, and the fan continues to run trying to cool the car off, which Firestone tech received payment to repair the coolant system. Car 2 still does not drive right after having the repair done and paid in full. Contact all powers that be for a resolution, i.e., fix your car correctly cause you paid your money for repairs. It is the principle & accountability. If they give you poor service, imagine how many other people received it or will.

Gave them the key to the locking lug nuts, they destroyed them all, and didn't tell me, found out when I went to the vehicle. I was a little upset, there is a reason tires have 5 lug nuts and not 4, the service writer told me to go ** myself, nice way to treat senior citizens. The next day the manager called and said he would replace the lug nuts, and to come back at 3 that afternoon to have them installed. Went back at 3, the service tech said the manager ordered the wrong lugs, I would need to come back next week. Went back the following week and finally got them installed after waiting around for 30 minutes for a ten second job.

My vehicle had a check engine light on so I went there on (11/1/23) to get a diagnostic check. I was charged $140 and told the EGR valve was “dirty”. The guy said he “blew into it” to clean it, put it back on my truck, turned the check engine light off. He told me he didn’t charge me for that service to save me money. (I didn’t know blowing into an auto part was a service.) I was given a laundry list of items that would need to be repaired if the check engine light came on again. 2 hrs later the light came on and an appointment was made for the next day. I dropped my truck off (11/2/23) only to get a call two hours later saying the repairs ($530) were done. I got in the truck and the check engine light is STILL ON. The tech attached a device and pressed the buttons four times before the light went off. (He was busy talking on his cellphone.)

On 9/3/23, I took my vehicle to Firestone in Orlando Florida on W. Colonial Dr. for a scheduled alignment and added a tire rotation service. After completion of the service, I was summoned by the service manager Adriana to come outside where my vehicle was parked in front of the business entrance. I proceeded to exit the building and met her on the driver's side of my vehicle where she then acknowledged that her service mechanic had broken the outside driver's door handle. She further stated that I could gain entrance by letting the window down on that side to get inside my vehicle. (?) Moving forward stating that she would get with her store manager (Eric) the following day and order the replacement door handle which should take about 2-3 days.

Took our vehicle to the local Complete Auto Care location to have two front tires replaced. During the replacement the tech damaged an ABS sensor. They offered to replace the sensor so we took the vehicle back and had the sensor replaced. As we left the location we noticed that several warning lights were still on the dash. We returned to the counter and was told that the lights were on when the vehicle arrived originally which is not true. They are all linked to the ABS sensor that was damaged by the tech.

I took my Mazda in for service 10 5 23 on Endicott st. Danvers Mass, I also got new tires and a battery, the next day my headlight was out, I called Gordon the manager, I was very upset and gordon remained professional. He listened to my concerns and made it a priority to solve my problem which I appreciate. It turned out it was nothing they did at Firestone, my headlight was just blown, still I was charged no labor just for parts to replace the headlight! I just want to praise gordon for his management style and skills, he kept calm, he kept me calm and that goes a long way!! I have been a firestone customer since 2012 and always happy with their work and my purchases. Thank you gordon.

I left work later than usual one day last week. Noticed I had a message about low air pressure in one of my tires. Found that a screw was in the tire. I pulled into my local Firestone since they were still open at 6:30 pm. Great young lady in the Service Department (Alexis) and front desk manager (Nicky). They were very gracious and fixed my tire even though it was very close to closing time. If I hadn’t stopped and got it checked, I would have woken the next morning with a flat tire. They were both conscientious, friendly and knew what they were doing. In addition, Nicky didn’t charge me a thing. I had been in there about 6 weeks before and had a tire pressure sensor replaced on a different. They offered the best customer service I have experienced in a very long time. I will go to their store again in a heartbeat! They were calm, cool and collected. Five stars for the 2 ladies at Firestone on Main Street in Lexington, NC.

I was a Firestone customer for about 10 yrs and a credit card holder. In August 2022, the Service Advisor at my local shop called while my SUV was still there to say the mechanic admitted to damaging my engine. Both Firestone/Bridgestone acknowledged "debris" had fallen in my engine area, requiring engine repair and they offered to have it taken somewhere to fix it. Bridgestone Claims coordinated towing my SUV to a dealership for a diagnostic service after asking which specific dealership I'd want it repaired at.

Kendra ** and Eric ** assisted this senior citizen with purchasing 4 tires! Both spent extra time helping me find the best price available. I got a great price and excellent service from this shop on Battlefield Blvd. Chesapeake. I highly recommend this shop and these great staff who go the extra mile to give great customer service! Great job Kendra and Eric! Thanks so, much!

Made an appointment for brake inspection/repair. The appointment was confirmed via email. I called to confirm the confirmation, and was told they had no time to perform the inspection and repairs that day. No reason given. However I was given an appointment for the following day (for a drop off time). I called before the drop off time to confirm the confirmation, just to be 100% sure they were going to work on the car (the second day). The confirmation was confirmed. I show up with the car, they tell me they don't work that brand of cars. The 2 confirmation emails and 2 verbal confirmations meant nothing. I wouldn't let them work.

Good evening. I am filling a complaint concerning Firestone Complete Auto Care Store # 007641. I went to your facility on Saturday 9/9/23. I went in due to my vehicle temperature gauge was going to HOT and my A/C was not working properly. They called me Sunday 9/10/23 and told me my vehicle was ready. I got there and drove to the stop sign, and it went back to overheating. Left it with them again. On Monday 9/11/23 called me again to say my vehicle is ready. Took it home, it was fair. Thursday morning 9/14/23, on my way to work, all types of signals were going off. Went right back to Firestone. Left it with you guys all day again. Got off work to see what the issue is, to hear NOW that it's my ignition switch and it need to go to the dealership. But charged me 1610.50 for an issue you should have notice the first time or other times. I am very upset, and my car is still having issues. I want to know how you guys are going to resolve my issue. This is unacceptable.

The new Firestone manager in Saddle Brook does not honor Firestone's Lifetime Alignment Warranty! Store Manager Barkev ** would not honor Firestone's Lifetime Alignment. He said they cost him money, and he was tired of giving out free stuff. I had to go to another store to get alignment checked. I have 3 cars with Firestone Lifetime Alignment contracts.

Have been using Firestone in Arnold Mo. since they opened years ago, my last 4 appointments for oil changes have been canceled 1 hour before my appointment time, after the appointment was set 1 or 2 days earlier, this place has become a complete joke, it’s one excuse after another. I even contacted the headquarters, and after a long conversation with a guy there he said might be better off going somewhere else. That a hell of a way to treat a customer of about 20 years!!! So I am looking for another oil and tire shop!!!! UNBELIEVABLE way to run a business!!!!

Work order: 276377 Store #: 028444 Service Advisor: 13 PARKER. I’m Derand **, and I have lost trust in Firestone Complete Auto Care. I don’t believe they have been truthfully and they have been extremely deceiving. They have had my car 4 days going on 5 now. I booked an appointment for my 2010 Audi A6 with Firestone Complete Auto care located at 10553 San Jose Blvd, Jacksonville, FL 32257-6208 for September 3rd 2023 at 1200 est. I booked the appointment because I suspected a small leak of antifreeze from my vehicle. I say small because it didn’t leak on to the ground. I only noticed it because every 4 or 5 days for 3 weeks, my low coolant alert would come on and I would add more coolant.

Date of service is 9/5/23. I discovered an unethical practice in the company. They are cheating customers by marking up parts by over 150% with no explanation. In addition, not honoring their price match commitment. At today’s visit they charged me $397 for part “19084 DURALAST STARTER” which is an AutoZone part priced at $159. I was at their mercy since my car was towed. **

Zero rating. In January of 2020 I purchased new tires at this location with a 70,000 mile warranty. Two days ago, my tire pressure warning light was on, so I went to Firestone, and they filled my tires. I asked the gentleman to check my tires as I am planning to go on a road trip. He suggested that I replace the tires as they are 6 years old, manufactured in 2017. I asked him to look in his computer for my purchase history. He did and stated there was nothing in the computer. I was concerned but asked that he give me a quote for new tires. He explained they were having a sale beginning in September, so I would receive $100 off the purchase price. I booked an appointment in September.

They completely drain my car's battery to the point it needed to be replaced. Listen to music while they worked on my car. Also installed my brand new tires and rims and inflated the right front tire to almost 95psi on a 50 psi max tire. This is my daughter's car which that tire could’ve easily completely blown out at that psi. Terrible customer service and terrible work force that I would bring my car back to free of cost. Do not use them for any of your car needs!

We paid our account in full a few months back, and Firestone has continued to take payments from my bank for a zero balance. Call last month to get $222 reimbursed they said would have by 5th of Aug...Not true. Called again because they took another payment and now owe us $360. The first amount of $222 was never sent. Now they tell I have to wait 30 days, plus 7 to 10 days after that to receive a refund. Shady business practices. Don't trust what they tell you on the phone because they lie.

Not only did they rush the job, they cracked the part then told me 6 months later - I had to pay to replace. They also didn't close all the clamps they opened & I had exhaust blow through the car vents.

This is in reference to the Firestone at 10501 S Parker Rd in Parker, CO. I had my brakes replaced here one month ago because they were due to be replaced and heard it was cheaper to get them replaced outside a brand-specific dealership. First issue is they took forever to look at my car. What’s the point of scheduling an early morning appointment if you’re not even gonna look at the car until I return 2-3 hours later to ask you the status? Then, once I begin driving the car on the highway the whole thing shakes violently and even worse when braking.

The district manager called to appologize and schedule a call first thing Monday morning. Resolving this complaint but still disappointed with my experience.

Took my car there to replace the door handle. When they called me several days later to pick up the car, I found a "green" door handle on my "silver" car. It looked awful. They told me they do not do painting, and that I had to go paint the door handle somewhere else. Besides, I found a "check engine light" sign on the dashboard that was not there before. How can you return a car to a customer with a check engine light without any explanation? I refused to bring the car back to them because I know this is one of their habits, maybe to charge customers more.

I have been a Firestone customer for better than 45 years, and have always received excellent service. I take my Mercedes-Benz and Porsche both to the Firestone store # 317133 in Pearland, Texas. Firestone has a staff of Customer Service Representatives that are the most courteous and professional I have ever had the pleasure of doing business with. They show that they care about their customers and always go the extra mile to make sure that the customer’s needs are met satisfactorily. As indicated by this review I am very satisfied with my experiences with the company AND this store.

The manager has agreed to a full refund.

Today I visited 3 Firesrone Complete Autocare facilities in Dallas-Fort Worth. 1 of 3 had no Technicians and still opened the door (10 minutes late). Firestone should not operate stores if they cannot sustain a via workforce to operate them. There is nothing more frustrating than waiting for a store to open and the employee manning the desk says they have no Technicians to help service your vehicle. I'm seriously contemplating taking my business to another complete auto care company.

Very rude, the guy’s name is Pedro, after getting my car inside the shop for 1 hour for a flat tire, I asked him very politely if the tire is repairable? He replied “we are working on two cars before yours and we will not drop these cars for your car!!" Then he went on to suggest that I can take my car somewhere else. I am still in shock from such aggressive and arrogant behavior.

I have had a Firestone credit card for decades, this year they changed the card to a MasterCard to where you can use it anywhere that accepts Mastercard. I activated the new card and it confirmed its activation and have a $450 balance due. That I always pay on time, and I always pay more than the minimum amount due. I went to make a purchase online at Target, my second purchase with this card and my card was repeatedly declined. Target was of no help, foreign reps could not grasp the problem.

When I arrived I was greeted by a energetic, polite staff member. However, I was told after my truck was on the rack for 30 mins that they were unable to align, do to the truck having lane keep. My truck does not have lane keep as its a level 1 TRX. Once I explained they put my truck back on the rack and tried again. After some time passed I was told that the right castor angle was unable to adjust further and that I needed to send the truck to a frame shop. A few days later I went to another shop (not Firestone) and had the truck aligned with no problem costing me an additional $200.

6/19/2023. Do not take your car here for oil changes. The coupon on their website shows $29.99. I get that some cars use full synthetic oil and use more than 5 quarts (which is their reason for their ridiculous pricing when they finish). My car uses 6.9 quarts of full synthetic oil. My total bill after they applied a $10 coupon on "my behalf" was $171.50. When I asked for an explanation, it was due to the "European Oil Needed" for my car. Ok, they put Penzoil in my car! I called Bmw of Plano and it would have cost me $151.62 at the dealership! The local Kwik Kar in Lucas, Tx gave me a price of $102.85 with the same "European Penzoil". I've never in my life (53 years) paid $171.50 for an oil change. This came from their Allen Tx store located at 600 E. Stacy Rd. If you can't trust them for an oil change, I would never let them work on any of my vehicles.

Took my car for repairs and was not treated the same as other customers. Some repairs were not needed and the manager was not interested in giving me the truth about what was needed and when I tried to stop some repairs, he told me he was busy, was overcharged for the repairs and some repairs were not done correctly. The manager was just trying to get as much money as he could and I'm a veteran, was told I had a leak in my hoses which was not true, asked that the manager call me. No call as of today. You can't charge customers for unnecessary repairs, it's unacceptable.

The quality of service and parts were very poor. Had to take my car in twice for front brake issues. While waiting for my car on the second visit the manager of the store 006823 was overheard reprimanding one of the service employees for not putting on Enterprise's work orders. They needed tires even if they didn't so it could be removed from one of his reports. Really!!!! On my first visit they talked me into purchasing a lifetime alignment package. I have been calling the corporate office for weeks for a refund with no response. Who would want to go back for free alignments after this type of experience.

I left my car due to brake problems and they told me it was a problem with the alternator, when they changed it all the lights would go off, (everything is recorded) they supposedly changed it and charged me $1,500 dollars and returned the car with the same lights on and they told me that I had to take it to the dealer because they don't fix the brake lights. So why didn't they say that from the beginning? These people stole my money because they called me that my case had been denied. So don't trust them. They are scammer!!!

I took my car in for the $9.95 a/c check. I was told my compressor was bad & that my car was a stand-alone year & had to be ordered from Ford. It would be $1300. I agreed to have repaired & then they called me & told me they were mistaken & it was a sensor causing my air to shut off. They said they could not repair it because heater box needed to be pulled out & they don’t have time for that kind of repair. Then I was charged $500 for their time & they repaired nothing so I’m just out $500 & still no air.

My rear driver-side tire had a fast leak... Spoke with Dave... He was able to get a service employee to fix my tire (a nail, of course) and in 20 min or so, I was off again! Give them your business and you're get true customer service!

Firestone Policy, Bridgestone Policy and Rubber Manufactures Assoc all agree the correct way to repair a radial tire is to plug and then patch it. Weston Firestone at 6500 Dykes Road, Southwest Ranches, FL who sold the Road Warranty refuses to honor the repair warranty because the tire had been plugged by a tire store one day before while on the road out of town. National Firestone contacted the store and their reason is "Store policy" not to repair or honor the warranty because it was plugged somewhere else. Local store only wants to sell a new tire and pro rate it. The local Firestone store is making their own warranty terms that is not on the Firestone national site and not in accordance with the written warranty that was bought. Other Firestone store stated they would honor the warranty and patch the tire.

Great service. They did a coolant change. I will definitely come again. Life saver. I am really happy with their service. I went to the one in Mount Olive and got my Jeep Patriot a full coolant change.

IF 0 STARS WAS AN OPTION, THAT'S WHAT I'D GIVE! On Aug. 25, 2022, we were told we needed to purchase 4 new tires and it was recommended to purchase a lifetime alignment by Rob, the sales representative at the front counter. We agreed and paid $758.69, however, they failed to notify me that the rim was cracked when they put tires on the car. When I took the car back because the tire on the cracked rim kept going flat, I was then notified of the cracked rim and it needed to be replaced. I then got the rim replaced and brought the vehicle back to have the tire they just put on the car replaced. We have been going back and forth since Dec. and they are now failing to replace the 2 rear tires as they are bald. How are 50k mile tires bald in 4 months with only 2k miles on them?

If I was able to give zero stars - I would. Don’t trust them anymore. Long time customer of this location, just shy of 20 years. I never really received extremely poor service, most times my husband took car in. This management team does not respect people’s time or concerns. They don’t care if you come back and feel they have cornered the market in auto service. They are taking the Firestone name and dragging it in the mud. They don’t stand by their warranties or word. I purchase four new tires five months before this last incident. Which means everything is under warranty and I purchased extra standard alignment warranty at time of tire purchase. I have been communicating with very nice customer service people in the complaint department over the phone for three weeks and they keep telling me area manager or division manager would call me back. No one has ever called back.

I took my car in to have my CV Axels replaced and they put in the wrong parts and caused my transmission to go out. I had to have my car towed to the dealership the next day. The dealership immediately called to asked who did my axles. The dealership said the wrong axles were installed which ruined my transmission. Firestone of course tried to blame Auto Zone and the dealership, but it ultimately comes down to the tech who installed my Axels. Firestone gave the wrong VIN for the parts. Firestone finally accepted liability and said they would pay 100% of the repairs. The dealership is trying to get payment but can't get ahold of anyone for payment.

Left my car for two days to patch a tire. Tire was patched but low pressure light on dashboard was still on. Had to come back. They fixed that light but then the “check engine soon” light came on. Went back. They said it should go away shortly. Thay light never came on before they “fixed” the other light. Now it won’t pass inspection and they want to charge me $100 for diagnostic for something they broke. Never again will go there, and they are rude.

The store located 7808 Military Highway simply does anything it can to reject business. Told "first come-first service" and no appointment to check brakes prior to Va inspection. Came first serve at 07:30 (no customers) and was told to leave the car they would "try" by late afternoon. Did not inspect the vehicle until the next morning. Failed the vehicle on "steering" on an imagination state requirement. The steering wheel was not "straight enough" although the Va Inspection manual specifically stated failure is on modification, play, or operation. The manager was flippant and felt he did not have to point out to repair and that I needed to take it to the dealer (really). So there is no mechanical reason for the dealer to correct. Waste of customers valuable time.

Everything that I had to get done I had to get redone from another repair shop and they charge me money that I barely could afford and I had to redo it all over again and I'm paying the credit card high interest rates for stuff I had to get redone and I don't think is fair.

I went online and bought my daughter 4 tires, I added all the bells and whistles so that she wouldn't have to pay anything out of pocket. This is the first time I have used Firestone since we are new to the Raleigh NC area. I spoke with the shop on Monday and she went in on Tuesday to have the tires put on. When they were finished, they told her she owed them 115.00. She paid them then called me because I have done this for her every year for over 10 years and she never has to pay out of pocket.

Firestone complete Auto Care at 16556 Bernardo Center Dr. San Diego, CA 92128. This place used to be ExpressTire and got acquired by Firestone. The service is getting worse under Firestone ownership. First of all, they will charge diagnose fee for most of the repair. You have to pay the fee even if they can't fix it. This was one time (6/8/2022), I sent my car for repair of "check engine light", They couldn't fix it and I paid $50. That was a waste of time and money and I had to go to other repair shop to repair and the Firestone's diagnose was useless and Firestone knew that. And I spent time to argue with the service manager, but it got me no nowhere since the manager gave me all kind of reasons not to refund the diagnose charge.

I brought my Infinity QX60 into Firestone for 2 new tires and an oil change. Unfortunately the oil change didn't occur and after a few months my oil pump light came on. I brought it to infinity who after research said the oil was sludge and compromised the engine. I had to have it replaced. I filed a claim with Bridgestone and the case manager let me know that the site in Rock Hill, SC did indeed change my oil and since I didn't give them first right to look at the engine they couldn't help me. I told them that when light comes on for something under warranty I bring it to Infinity since it is a newer vehicle. They said they had an invoice showing it was changed but I showed them that the original filter was still in the car which was what the claims person said was changed. The idiot then said that infinity could have said anything to get me to change the engine and they wouldn't cover the cost (Are you kidding me).

My alignment and simple all around check turned into a disaster and honestly it all felt like a scam. I always receive a call of something to have fixed other than what my original visit is. I always decline because as a female I typically have to get 2nd sometimes 3rd opinions because it is very common to be taken advantage of. Tanner contacted me and informed me of my battery going low and a few other things. My total would jump from under $15 to over $500. I selected one of the things on his list to go ahead and fix. When I went to pick up my vehicle, it did not start. As soon as I mentioned it to Tanner he did not seemed surprised and simply asked if I wanted a jump.

Updated on 12/08/2022: Again for second time since I filed this complaint someone said I would be contacted and again nothing. How many more times are they going to lie? Firestone completely showed what a bad company they are! Charged me for routers on 1st invoice then on 2nd invoice they claim I refused but mechanic claims he did them for free?

I’m disgusted. I made this appointment 3 weeks ago because I had my brake pad checked at a shop close to home but I was coming to Olympia WA for some business and figure be good timing. Made appoint for 9 am it is currently 11, a few minutes ago, the front desk manager guy came out, said, "Oh after our ‘inspection’ you need new calipers, etc. It’s all gonna cost over 1000 $." I said, "Nope just the oil. I’ll find a place closer to home," still waiting on my car,

I've used Firestone at the Montgomery Mall for 30 years. They have always listened to my problems and been helpful at correcting them. I have never felt that they were trying to upsell me. I would definitely recommend them.

I made an appt. on Firestone's website for my state's required vehicle inspection in order to renew my registration. Once there at the service center, the person assisting me at the counter provided me with a quote of $30.00. When I went to check out, it was $40.00. The difference was a $10.00 charge to inspect my windows for tint. My state's required inspection checklist ONLY requires window tint inspection if the tint was applied AFTER market. I purchased my car brand new with no window tint and I have never added or changed anything to my windows after I purchased it.

I was at the garage on Carefree Highway and paid for my car and Drove away to discover all my tires were not balanced and all the red lights were still on the dashboard. I went around the building and pulled back to the front door as I saw the mechanic walking out. He got in his car. I pulled in next to him and waved and got out of my car to talk to him and he peeled his car away out of the driveway instead of taking responsibility for his Work. This is a mechanic who had worked on my car for three different visits and I was about to leave to drive across the country. I had told home that and as a woman alone coming into the garage is nerve racking enough and Then he disrespected me. Do not go to this company. Goodbye Firestone/ Bridgestone (ChineseCo). Goodbye. They do not respect women in this company.

Updated on 10/07/2022: I contacted manager next morning, he refused their responsibility and did not show sincerity to solve the problem. I sent it to Toyota dealer on Monday, the Technician inspected vehicle and found the oil leak coming from the oil cooler pipe. The car had no leak before, both Toyota dealer and Firestone did not point out oil leak.

I purchased 2 new tires that was under warranty that was suppose to arrive by Wednesday and did not On Thursday. I had a flat had my car towed in. That cost me extra money. James the manager told me he didn't care how I got there, blocked my car in after they finally put the tires on that took 3 hours, then overcharged me. Threaten to let the air out of my tires and blocked my car in with the company truck because I told him he overcharging me. The whole time corporate was on the phone listening to everything. I paid him what he overcharged me. I also requested he put the new tires on the front and he put them on the back. No one have contacted me to straighten this all out. I been buying tires from them for years but never anymore in life!

I think I have a slow leak in one of my tires that I purchased from this store a few months ago and made an appointment to come in today at 4pm based on their online scheduling tool. I got the email that stated "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you." I received no phone call or email. So, I took my car in as planned to have the tire looked at.

After emailing Firestone headquarters customer service division 2 people assist me with the matter and move my complaint to the head supervisor of that CS division. Gentle by the name of Robert was able to resolved the matter and had Firestone put on a oil pan, oil gasket and plug for free with no charge. I have been driving the car now for two weeks, no leaks.

I want to truly thank Headquarters of Firestone for resolving this. What 's still baffling is the franchise owner never call me back after leaving messages with him. I like Firestone and will continue using them but will use another store. Thank you Consumer Affairs for posting my battle with that location.

On 05/30/22 at 09:32 AM I took my wife BMW to Firestone (Store# 599573) to get a “Lifetime Wheel Alignment” for $172.11. The car start rattling while driving and have some other issues, so I took it to EURAUTO Shop on 07/28/22 where I was told the wheel alignment was “Not tighten by the last tech that worked on the car front and back". Some links were now broken, and the repair cost me $773.51; and they told me I need to take it back to Firestone to have them align it again. On 8/1/22 I called and made a 7AM appointment for 8/3/22. At 7AM this morning, they did not have me in the system for an appointment and could not find me in their computer system, having work done on the BMW! I was told to find the receipt and they would help me. WHAT HAPPENED! This place use to be great! It Sucks!

I brought my car in for an oil change at the Mill Creek location 7/14/2022, they called and said I needed to have my tires rotated and an alignment which it was probably time for. After my car was done I picked it up and left, got back to work and read the receipt. The technician noted that my right inner tie rod has excessive play and my car was UNSAFE to drive. Not one person told me that or called me to tell me that and just let me walk out the door. So I called and was told, "Oh sorry. Not sure who checked you out so not sure why you were not told this, it will cost $794.00 to fix." I called another reputable mechanic shop and was told Firestone could never properly align my car with the tie rod issue. This other mechanic also said they could repair the tie rod for $373.00!!! I will never go back here again, to not tell someone their car is unsafe to drive is irresponsible and liable.

Brought vehicle to Firestone due to engine light on. Light came on when on my drive home after having oil change and wind shield washer motor check/replacement. Returned to Firestone and manager ran diagnostic and I was informed an Oxygen Sensor was bad. Scheduled appointment to replace Sensor and informed of a $100 dollar charge to run an additional diagnostic to isolate bad sensor (vehicle has four) and approximate $200-500 dollar charge for replacement. Took my vehicle to another business which ran diagnostic in two minutes at no charge and replaced Sensor for $160.

Made an appointment on July 6th to bring in my car today at 7am for an oil change, tire rotation, alignment and to look up a code for the check engine light that came on the morning of July 6th. Went there the next day and talked to the front desk to dropped off my car and told them I will be back between 3-3:30pm to pick up my car. They told me that they will try to get the guy to look at the light but everything else will get done. Had a coworker pick me up. Haven’t received a call and usually I do between 11am-12pm to give me a status update on my car (based off prior service with them).

Chad one of higher ups put on new brakes etc. to my satisfaction at no charge.

Firestone has resolved this matter well. More than I ever expected! 5 stars

I made a 7 am appointment for a Saturday morning ONLINE because it was available, first one in, very simple repair, just check AC... No repairs just check. Well appointments are not for the time you take or are offered. At 7am I was told to leave car and would get me in after the call in appointments were taken care of, so why did I make a 7 am appointment?

I have purchased my tires a few times from Firestone, and liked getting the free tire rotations, and have used coupons for an oil change. It was convenient, near a mall where I could spend time. This time I went for BRAKES, that I felt I needed. My car has 38K miles on it, not that much for what they claimed I needed. They called me to review what they found that I needed, "Your right rear CALIBER is seized up and needs repair/replacement and you should also o the left rear caliber also, you need rotors and pads on both front and rear brakes and your battery is going to die," they quoted me a price of $2200.00. I declined the work, I am a woman, but not a gullible stupid woman. I went to another mechanic, I did NOT have the seized up CALIBER, I did not need rotors, and my front and rear brakes were repaired for $600.00 including labor. SHAME ON YOU FIRESTONE!

I took my car to Firestone for a oil change. I was told that my cap was too tight and I needed to sign a waiver just in case the cap broke I would not hold them responsible. Firestone ordered a new cap & changed my oil. Yay! Well not do yay…I noticed a small oil leak. Took my car back to Firestone and they told me all the mechanics called in and they didn’t have anyone available to look at it. Suggested that I bring it back the following day at 0700 AM. When I arrived the following day Firestone told me they had no record of my original service. Seriously!!!

Originally I went in for a radiator repair. They changed a radiator hoses and did a flush. They disconnected the transmission lines from the radiator and transmission lines. They never put the clips back on it secure the clips. These clips don't just fall off. I checked with several different Ram dealers about this. According to the Ram dealers there is no way these clips just fall off. I have been trying to reach out to the regional managers but they are all hiding. I am about ready to go to court to get some action.

I have bad experience with store managers. I get charge with service I don’t have to pay. I ask for service done for 4 pad brakes and rotors but they don’t do’t. They do only front pad and rotors. Charge me more what I accepted to pay. I need service be done.

Thoroughly disappointed in the last brake job done in November 2021. Waited for the cold weather to subside and just took my Rav4 in to get the squeaking fixed. Was told my rotors would be resurfaced – mind you, they were brand new in November – and I had gotten new pads as well. Brought the car home and the squeaking has begun again. I have been a customer for many years, even have their CC. I will not be doing business with Firestone again unfortunately due to this lousy experience. Can’t trust the work. The staff is generally very professional – but what good is that if you can’t trust the work?

After rescheduling the 2nd time due to 4 plus hour waits I was 10 minutes or 8 to be exact was told I was too late and would have to reschedule a 3rd time. How is it I'm expected to wait 4 to 5 hours for a 30 minute procedure but they can't wait 8 minutes for me? I've worked in many automotive shops in my 39 years and never seen a paying customer turned away over 8 minutes. I will never do business with Firestone in the future.

Do not pay for a lifetime alignment. I have taken my truck in twice for an alignment with an appointment. I also had an oil change done. Both times was told needed truck all day so dropped it off. It was there all day. Alignment was not done. Told could not get to it both times and will need to bring back which I have tried 3 times and can not get done unless I leave it all day again. I will now have to pay someone else to do it as tires are now wearing out on outside. Just a scam.

I took my car into the Cartersville, Georgia location for a tire rotation yesterday. The “inside sales” guy (as I prefer to call him) immediately began to talk me into paying for services that I did not need, such as brakes and spark plugs. I was being quoted $900 for an oil change, spark plugs and brakes. I had to wait for three hours, then as I was checking out, I was told that a detailed receipt could not be printed but that a receipt would be emailed to me within the hour.

For my vehicle. $39.99 to be exact so I price them out the door and set an appointment up to also have installed. Didn’t need but great price and knew it was probably a mistake in pricing. I called to double check and was told by the Bellevue location that this tire had been discontinued years ago and they had no control over it. I called the 800 number and was told they would see if store would honor price. That was a no. I have screenshots of pricing. When I was a manager at a large retail store with pricing errors we had to honor it. If this produce was discontinued years ago as I was told it should come up for availability.

Why? Why did Firestone in Carpentersville, IL hire a reject from Firestone in Lake In The Hills, IL? That's exactly what they did. We brought our 2005 Toyota Highlander in just for an oil change. Several hours later, we never got a call from George, the reject employee from the Lake In The Hills Firestone. We called him and he told us to come and pick up our car. One block away from Firestone, the power steering went out and the brake light went on. Looks like George screwed around with our car again. George was trying to get back at us for leaving him a negative review from the first time he ripped us off from thousands of dollars for repairs that never needed to be done, and George even admitted to this. So, I ask again, why? Why did Firestone in Carpentersville hire George, the reject employee from the other store?

1/26/22-Removed flat front tire with nail. 4 tires bought from them 10/2021. Nail close to rim so they said they were putting on new tire. Told me I needed a battery and wiper blades and I told them I bought them from them 10/2021. They replaced the battery and the tire for $51. 6 days later, back tire flat. Nail in exact place as was in front tire!!??? They don’t tow. Had to be towed to a tire place. There was a nail close to the rim so I needed a new tire! There was not a new tire from Firestone-they all had the same wear!! They took the tire with the nail, added air and put it on the back and put back tire on front. My tow and tire cost was $300+. They offered to return $51 I paid them on 1/26!!! Small claims is my next step. After posting on Facebook, many responses about how awful this place treated them too!!

Brought 1998 Jeep TJ sport in for 2 rear tire install. Goodyear 215/75R15 on 1/21/22. They took off the hubs which are installed on the wheel with LOCTITE at the OEM FACTORY. They tried to put 1 back on but it fell off 1 mile from shop. I went back and the techs said "both sides were loose" then broke off the driver's side hub rite in front of me and said "see". I still have the hub with the CAPTURED screws in them. 2 hubs will cost me 100# and I have to install them-wouldn't let these mutts ANYWHERE near my Jeep. I bought the tires from Tirerack.com and they were great however they listed this Firestone shop as a "recommended installer". DON'T GO ANYWHERE NEAR THEM-hurt them with your $-spend it elsewhere. Give your local garage the business and let corporate Firestone know your complaint.

Jan/ Feb 2021 I had Firestone in Oak Park, IL replace my Catalytic converter on my Buick Encore. Within a week I had to take it back. Engine light came on. Firestone stated they corrected the problem and I picked my vehicle up. Later in Sept of 2021 I took it back to Firestone due to engine light and code stating it’s the catalytic converter. Firestone called me twice stating it was my oil over filled, the next call was my oil filter bypass valve housing. I believe Firestone broke my filter trying to find something else wrong with it beside the converter.

Went in to get an oil change. Not only took an hour, but then surprise! They presented me with a nail in my tire problem. My tires were all at the same pressure before, the tire in question is almost new, and the nail looked completely brand new like they just took it out of the box. They also refused to consider a repair, of course the only wanted to sell me a new tire. Criminals.

I brought my vehicle to have new Transmission and Motor mounts installed. After paying $500 for this service, I noticed a clunking sound coming from the floorboard and a high pitched whine while driving home a short distance. I notified the Manager there and was told to bring it in for assessment of the problem. I was not going to drive it on longer for fear of further damaging the vehicle. I took a photo of the underside and was shocked to see that the transmission had NO NUTS to hold it to the frame. I informed the Manager again, only to get the same lame response, "Bring it in." The damage is done and Firestone refuses to assume responsibility for their poor workmanship. Transmission shops want $3,500 for repairs!

I went there for front-end alignment and stabilizer bar and a squeak coming from brakes. They told me it was done. Charged me 2400. I get down the road steering fixed but squeak still there. I bring it right back. I tell me I got a reschedule. I come back 3 days later. They're busy but my car ends being done last. They got their money and now they're not worried about getting my car done or just worried about getting other cars done that haven't paid yet.

This is by the worse Firestone I've been to by far. I've bought four new tires here 6 months ago and got two alignments done within the 6 months. I went to this facility 4 times because the tires were leaking air and the technician did not want to do the correct job and find the leak so they blamed it the on rim each time. Which there was nothing wrong with my rim. The fourth time I went I failed a pa inspection and my car is a 2018 Dodge Journey which is AWD. So I explained it to them and I made a appointment online. I called them afterward and they said the online appointments are only for suggestions and it's not mean you will always get a appointment that day even if it said it was available.

I was at Firestone yesterday to ask about service. I needed new tires, brakes and an oil change. Not cheap. We have spent thousands of dollars with this Firestone. They said to come back the next day and they could do it within the time frame in which I could wait for the work to be done. Approx 3 hours. We made an appointment for 8am. We were told the car would be ready by 10:30/11.

My daughter's Corolla broke down while she was out of town, and she had it towed to the nearest open shop, Firestone of Carpentersville, IL. It needed a gearshift cable, and they also put ball joints on one axle. With a final bill of nearly $1700, I took the invoice to my mechanic and discovered this: cable costs $275 retail from Toyota, and Firestone charged $561. Book time on repair is 2 hours, and they charged $362. (When I called, they claimed their book time showed 2.5 hours at an hourly rate of $140, which is still just $350.) Ball joint was similarly overpriced. To add insult to injury, the light to the gear shift no longer worked after they finished repair. Since they were so far away, I will just get that fixed by my mechanic. When my daughter told me it was at Firestone I was concerned based on previous experiences, but I didn't imagine it would be this bad.

I called Firestone to see how much their lifetime alignment was so that I could save up the money. I was quoted 180 and so I made the appointment for when I had the money that they told me and then just to find out it was like 208 and when I mentioned how I was quoted the 180 the person was super rude and didn’t even cared if there was another place that did lifetime alignments. I definitely would of went elsewhere. They definitely will not be getting any more business from me except for the alignment since I already paid for it. I would suggest to go somewhere else for your car issues.

I had appointment on 10/31 at 8.00 AM (Booked 2 days+ ahead). Shop opening time is 8.00 AM. Open signed of the store lighted up on 7.15 AM, but door was locked. I was checked in at 8.06 AM. Car was not pulled in until 9.01 AM. Car was sitting in garage until 10.00 AM before I inquired regarding status on the car. Then I was notify car filter was not on order. They are waiting on filter. I was never notify or inform until I inquire. Car complete service until 10.49 AM. It took 3 hours for "Oil Change". Front desk person comes out for new customer, rest of the time - he will be in the back office. Bad customer service, no apology, no explanation, and bad hygienic for rest room and trash full from opening to I left.

We had engine check light on, so I took my car to Firestone. They fixed the car and charged me 400$ after making me sit there 5 hours. Next few days car was fine and then the check engine light came back. Since then it’s been more than a month we have been going there every week and our problem still hasn’t been fixed. And now everyone we call or go there they keep saying the diagnostic guy is not in. Can’t help you today.

Called to make an appointment and they said, "Bring it down" and they “might be able to check it”. Didn’t do anything to help us. Took advantage of a girl that does not know much about cars. Terrible service.

I'm incredibly disappointed with the response I got today regarding a botched alignment of my truck at the Highlands Ranch store. After aligning my truck on Saturday, Saturday night my steering wheel was suddenly off 90 degrees and not driving right. I talked to someone Sunday who said they couldn't handle it Sunday and arranged for me to come Monday at 4:00 Monday. When I arrived I got to have a contentious conversation with someone who believed I was their "bud". He said there was no one available to look at the truck and I needed to drop it off the next morning till he could have someone look at it. I was unable to do so as I need my vehicle to get to work. Having received such an unapologetic attitude I left and will find someone else to work on my family's vehicles. Really disappointing overall and now I'm left with a vehicle which is unsafe to drive.

I was refused service because I brought in my own part to be replaced instead of allowing them to supply the part and mark it up 100 dollars. Store #22985 Fresno, Ca orders the part from auto zone which is the place I bought it from. It should not matter if I supply the part.

I’m not sure about every Firestone that exists. However I can say the Firestone in Grand Junction CO. has never not promoted the highest quality of service. It’s nice to see that a company in today’s world still has integrity.

I have been going to the Wilkes Barre location for 20 years. Took car in on 8/24/2021 for an alignment paid over $120 only to find out that my car was still pulling to the right. I did notify them and associate Said to make another appointment Since I was not satisfied. Next appointment I could get was on 9/29/2021. Arrived at location at 2:20 PM. My car was not taken in until 2:50 PM for alignment. Associate let me know at 3:05 that my car had been finished. Left Firestone and they did not even check the alignment and is still pulling to the right. Very unprofessional as I walked around prior to this and they did not even have my car getting an alignment. It was sitting in the bay the entire time. I paid for a service and left with them telling me it was done when I watch them and they did not even perform the service.

While visiting in Des Moines, I tore up a tire late on a Saturday night by hitting a curb. I was concerned it. Ishtar take days but I found a Firestone shop open for business on a Sunday. When I called, the manager said he had a compatible tire and if I came over, he could have me back on the road in 30 minutes. And he did, in sterling fashion. He changed the tire, also repaired The donut spare, repacked it in the awkward location under the trunk, all within about 45 minutes. I was totally impressed. Unfortunately, I don’t think Firestone has shops where I am, in North Carolina.

Got a good deal on rates, work was done quickly and cleanly, workers were friendly and helpful. The shop seemed to take Covid precautions seriously, which I appreciated. Overall, everything went as well could be expected.

Not only do they correct my problem but they check several other areas under the hood and the wheels and if there is a problem they bring it to my attention. That's service. So when I go in I am hoping that they find a problem now and not allow me to be surprised.

I am happy with Firestone company, I use to visit them for minor to serious vehicle issues. No much waiting time, politely attending customers, moreover we can talk to mechanics and supervisors regarding our vehicle, only labor charge is above all spare parts.

When my car breaks down, I am in total DISPAIR...being a woman!!! I remember not having a particular place to take my car, and you must imagine my angst!!! But I ask my friends and family and decided to look into two companies... And lo and behold, the one I picked worked wonders... And the price was amazing!!!

After much research, I went to Firestone Complete Auto Care at 1200 S Magnolia Ave in Anaheim for tires and service for my wife's car and my car. The Sales and Service Specialist ** helped us. ** found us the most discounts available and went far and above to help us with the servicing of our vehicles. For example - I paid $10 to have my vehicle tested for tires, brakes, suspension, etc. They determined that I needed new front brake pads and quoted me a discounted price. When I came back to have the work done - they had forgotten to check the thickness of the rotors. It turned out the rotors were too thin and also needed to be replaced. ** told me that it was their error and I was not charged anything for the new rotors, just the original estimated cost I had been given.

I trust my mechanics at Firestone. They explained to me why I wasn't able to have a certain pair of tires on my van due to the high top profile. They also had the highest quality of customer service.

I have used Firestone for my cars for 15 plus years. I feel that they have always been upfront with me, I can trust them and what they recommend for service or repairs on my vehicles. Pricing is fair and being a Firestone card holder I get lots of discounts and deals! Service is normally done in the time frame that I'm told and employees are very friendly and explains everything so that I understand what needs to be done. I recommend them to all of my friends and family.

Very friendly and helpful people at my Firestone. They always take the time needed to explain to me what is going on and what is needed to fix it. The last time I was in was for one of me tires. It looked and ran flat. However after checking it out the problem was that the tire was just low. I’ve had no problems with this tire since then.

Great, second best, good customer service, fast, if they don't have the parts they order it that same day, and they're ASE certified, plus they ask if you need to go anywhere when your vehicle is in the repair area.