Firestone Complete Auto Care Reviews

Firestone store 817. Fitchburg Ma. I took the first car in to see why the driver's side windows would not work. First I waited 6 hrs for the only diagnostic tech they had even though I had an appointment. Then they finally said take it to the dealer. “The part is on back order” so I went to the dealer who had the part on hand. Did they even try to buy the part? Second, I took a car that had a new battery that kept dying. I told them the battery was “New” and they said they needed to put a new battery in, which then died like the other one. They said again they didn’t even know what the problem was and sent me to the dealer. They then wanted me to pay for their battery. When I said no they put mine back. The car is still in their parking lot because it needs to be jumped. I will never go here again.

I have been a loyal customer for 25 years of Firestone. During my time in the military, having Firestone located made my choice easy for vehicle maintenance. On 9/13/24 I went to my local Firestone needing tire replacement and was nearly killed by their negligence. I have an all-wheel drive vehicle, and they replaced two of my tires with the wrong sized tires. At first, I thought that the lack of traction was due to the rain on the roads, until I took a high-speed trip on various country roads where I nearly lost control of my vehicle countless times. To say it was a terrifying experience is an understatement. Upon my arrival at my destination 60 miles away I went to a local Firestone, and was told that they could not find anything wrong with my vehicle, even test-driving my vehicle.

Strongly don’t recommend them. 3 times spent more than 2 hours for nothing. They did 2 times alignment and both with steering wheel to the right, I am tired, never ever be back here, Les Schwab much better….

Brought my truck in, got brand new tires and alignment done. When picked up had multiple lights on dash, alignment was not done right, was told quick fix, been waiting over a half hour still haven't been seen yet. With a appointment the alignment was not done right. Horrible service. Even with appointments these people don't care at all. You would think since they screwed up they would not make me sit and wait but this is what you get a job not done right the first time and now wasting more of my time on my day off and the saddest part is they never apologized or offered anything for the inconvenience or their mistake.

I went to Firestone Complete Auto Shop on Torrence Ave in Lansing, again. I literally waited 5hrs to replace a flat tire. The customer service was poor. No apology or effort to recognize the inconvenience.

I went in to get an oil change. Obviously they find other things that need to be done. The air filter needed changing out. I wasn't going to pay the crazy price on something I could do myself so I bought it on Amazon. The catch? He torqued the bolts down so hard I had to buy special tools to get the cover off. Spite.

NEVER NEVER go there!!!! It has been a nightmare, I am having to take my car back AGAIN! This will be a third time.. I am so frustrated, $3200.. and my car still isn't right. I am so mad I can't even write out all that has gone wrong.. I will write an update..

Please read this and avoid this Firestone location if you can. DO NOT trust their work. I recently two weeks ago visited this location for synthetic oil and filter change and car inspection for my Honda Odyssey. I think they did not change the oil but charged me for very expensive synthetic oil change. After going to home when I checked engine oil level, I was shocked to see that engine oil is very dark/black and thick. They also messed up my car and my van engine start making weird noise. I also notice that when they always recommend lot of expensive maintenance and if you don’t agree with it they do not like it. I hope Firestone as a company make notice of bad reviews they are getting due to bad practices.

I have been using the Firestone store in North Myrtle Beach, SC, for tire purchases, oil changes, tire rotations, front-end alignments and some service work since 2013 and have always been treated politely and the work has always been done well and my cars have always been ready when expected or sooner. The manager, Matt, and front-desk employees David and Chuck are always pleasant and honest. I went in December 3rd, 2024, with a question about work done on one of my cars the day before Thanksgiving and Matt politely listened to me, volunteered to go out to my car with me and within 2 minutes answered the questions I had asked and put my mind at ease.

I would not recommend using Firestone, they do not care about their customers, I even called corporate, they don't care, so what is my complaint? I dropped my car off this morning to get brakes and a new starter, they broke something putting the starter back on and can't get the part until tomorrow so my ride took me home but Firestone will not bring my car to me tomorrow, said I will have to find a way to them, meaning I will have to pay an Uber, just not right, they broke the part and inconvenienced me, they are not a fit company to do business with, I need tires, Goodyear or Goodrich will get my business and another shop will get my repair work done.

So it's never good time when our cars are disabled in any kind of way, and I know this from both sides of experience as a car owner and a Customer Service Advisor in the car world but one thing that makes a world of difference is EXCELLENT CUSTOMER SERVICE!! Sometimes that can make the difference in bad services in any industry this is true. But while we are searching for our forever home and the first snow storm our only car needed to be towed for a flat tire and when I let them know around 830 it was coming they said it would be after 1 possibly 2 before it was ready.

Both of the Elyria Firestone locations are horrible. Abbe rd put a hole in a tire and never told us so. Said they’d install the tires we purchased then said they couldn’t. Later on when we had someone else install. They showed us a giant hole. We started going to the one on Griswald. Had good service for a bit. The last couple months it’s been horrible. We paid for lifetime alignments on two vehicles. No matter the situation we can’t ever can an alignment. Buy new tires through them. Need an alignment, nope. I’ve been short changed alignments 90% of my visits after my purchase of lifetimes. Had no problems getting alignments when they were 150$ a pop.

I needed an oil change so my wife has used this location before so I brought my car in after hers and figured I needed new tires on my 2020 Silverado as one had a slow leak so I let them do 4 Bridgestones on the Tuesday before Thanksgiving. On Wednesday we drove her mother home to Queens. On the way back on the Southern State BOOM. Of course it happened where the Southern State has no shoulder. The car sensor stated I had no air in the front passenger tire but the problem felt in the rear passenger tire. I managed to get it to a small piece of shoulder and my wife saw the rear passenger tire was flat. It had approximately 50 miles on it. Defective tire? Small road debris? Incorrect installation?

I went into Firestone because my tire pressure warning light kept calling on. The air in my tire were fine but the light keeps coming on. I spoke with the office manager, (Mike). My First Words him were there are no light on at the time but it comes on. The tech (Chris) pull my car in and did a reset on all my tires. I was also told he put a little air in one of the tires. I asked Mike if this fixed the problem. He said couldn't be sure, but if not bring it back. I went out to my car and my check engine light was on. I went back in the store and asked them what happened. Mike proceeds to explain to me that the light was on when they pulled it in. This I know not to be true. I have a new engine put in my car. I specifically told him that there were no lights on when I came in.

Updated on 11/25/2024: Once again I have been contacted by a Firestone employee. The first person was Bryan, the next Jason. Both said to contact the same email address. There if which I did and once again have been ignored!! I will continue to leave poor reviews until I get a response from a real human that doesn't just push me off to another person that just ignores me!!

I had an appointment Sunday November 20, 2024 to have a headlight replaced. They did not have one in store so they had to order one, they would not have it till Thursday November 24th. I showed up for my 6 pm appointment and they did not have me in their computer. They did not have any information at all about the headlight being ordered. I received an apology and said they would look into the situation and give me a discount for my inconvenience. No one called me so I called into the garage and asked to speak to the manager. He said he remembered the headlight being ordered but since it was not there he assumed it was installed. The manager said he would give me a voucher for a free oil change for all my trouble. When I stopped in to pick it up he acted like he never had the conversation, and I walked out. I’m amazed of the inconvenience of this garage. Hanover, PA.

On October 11, 2024 I took my 2011 Toyota Highlander to the Firestone location at 1545 Ring Road (790198) in Chesapeake, VA. The right rear tire was replaced. On October 26, 2024 while travelling to Richmond, VA. I noticed my cruise control was not working. The on/off button on the end of the stock was not activating. The on/off button was loose. The last time I used it was in August 2024 while travelling to Springfield, VA. The only other time someone drove my vehicle besides me was during the tire service. I filed a claim with Seath B. on October 29, 2024 and explained how I discovered the damage and told him the technician damaged the vehicle during the service. I have had the vehicle for 14 years and I take very good care of it with over 140,000 miles on it.

I’ve been a Firestone customer in the greater Myrtle Beach, SC area since 2011. Since 2020, I have been utilizing the North Myrtle Beach store at least twice a year. On Saturday, November 9th, 2024, I was stranded at the North Myrtle Beach Sports Complex. The manager at the NMB Firestone location, Matt, dropped everything on a busy Saturday, and jump started my vehicle. That is quality service for a loyal customer and want to acknowledge Matt for helping me out!

I purchased four new tires about a year and a half ago. The tires have an 80,000 mile warranty, and my car already had 86,000 miles, but I didn't want to have to worry about tires anytime in the near future. Recently, one tire was losing air. I took the car to Firestone (which I have to do or I could possibly void the warranty) and after waiting an hour, the person told me he removed a nail and sent me on my way. The tire was not fixed. Three days later I had to put air in, and then again in three days, and again in three days. I had to figure out when I had the time to go to Firestone WITH an appointment only to sit and wait for at least an hour for a repair that wasn't completed correctly the first time.

I would Love to give ** the Biggest shout Out ever. Located in Firestone 2480 Avenue K Plano Texas 972-424-1505. He went way out of his way to help me -- he was so business, personal, and just down right cared... That's right. He cared... May Firestone realize what kind of an employee they have - he truly made my day...and took care of his customers not just me.... TY Luis.

My wife and I were traveling in Southern Oregon when I noticed an *Information Warning light appear on the display of my Subaru Impreza, indicating a possible loss of air in one of our tires. As I have been purchasing Firestone tires for our vehicles for decades, I immediately searched for a Firestone store close to our location. As luck would have it, there was a Firestone Complete Auto Care store very close in Central Point, Oregon.

I have my spark plugs and brakes repaired over the summer. I haven’t had time to take my car in due to traveling, however, I just found out that the Firestone location in Westerville near Shrock Road put the wrong spark plugs in my car that resulted in multiple misfires and didn’t change my rotors when they repaired my brakes. I had to pay 1,500 for a mistake that was done on your part. It’s very disappointing to put trust in a company and be treated this way. I will never go back to Firestone.

I want to thank Violet at the Columbia Center Blvd, Kennewick, WA location for helping me with a couple of concerns when I came in to purchase new tires on 10/21. She went above and beyond while addressing my inquiries. I observed how cheerful and patient she was with all the customers she dealt with while she was clearly extremely busy. I also observed how well she interacts with her fellow employees. She is one hard working young woman. She was very accommodating and made sure she was providing customer satisfaction to me. I appreciate her patience and friendly attitude when I came in on 10/22 with an additional request. She should be recognized as a valuable employee!

The service was very bad. They did not do good job and did not fix the front lights of the car. My car requires full synthetic oil and when I saw the sticker for the oil, it was not a synthetic oil. Also, after I got home, I noticed that the car was leaking fluid. I am not happy at all with this store in Elmwood Park, NJ.

The Firestone online I chose didn't fit. They installed SureDrive without letting me know. I discovered it when I got home. After contacting them, they installed Firestone, the size I needed at a reduced price. Check the tires installed before you leave.

Store Location - 3810 Jog Rd, Greenacres, FL 33467. I was informed that my wheel alignment and tire rotation would take about 2 hours, but it ended up taking over 3. Additionally, the facility's cleanliness was concerning, and there was no proper waiting area or signage indicating it was under construction. When I initially purchased the lifetime alignment, a staff member promised me free lifetime tire rotations if I opened a Firestone credit card. I opened the card based on that assurance and received two free rotations. However, during my last visit, a new staff member told me I would now have to pay for tire rotations because the previous employee was no longer with the company.

I scheduled an appointment online and was promptly called and told that time and date wasn’t available. We talked and found one that worked for both of us. I arrive and an employee blankly stares at me. I tell him that I have an appointment at 0800 and give him my name. He says they don’t have me there. I ask when they have me and he says they don’t. I ask if they can get me in somewhere and he says no. So this has been a waste and the employee I dealt with is inept.

My 2009 Dodge Grand Caravan has a brake issue. I took it to the shop for diagnostic and repair. They told me that my van alternator and belt tensioner need to be replaced and the estimate was a total of $1147 and they recommended a lot of service. I don't need it. But no brake work needs to be done. I paid $130.60 for the diagnostic service and walked away from them.

Firestone Complete Auto Care is the worst! Hands down here in the ATL area. Northlake Tucker manager is very incompetent with vague excuses for car trouble. Area district manager was unprofessional by not returning phone calls and texts

Brought car to local Firestone because tire light was on. Bought new set of tires earlier this year and have given Firestone lots of business over past few years. Worker got an attitude and didn’t want to check air. Threw his hands up in the air, wailing and complaining that he and another person were the only people there working. This location is always short handed. Reluctantly gave in and told my husband to pull up to the bay. Took his time but found which tire was low. Then proceeded to have my husband put the air in the tire. Didn’t check anything. The tire light is still on, by the way.

Awful experience with Firestone store in Leander, I bought the tires with the warranty for 80k miles and thread out after 30k, instead of pro rating the discount they say I have to pay full price because I didn’t buy the hazard insurance.

I am writing the review in regards my last service visit to the Firestone Complete Auto Care center, to have tires mounted on my vehicle. Unfortunately, my vehicle sustained damages to the exterior door. Firestone service center location: Firestone Complete Auto Care, 2870 New Brunswick Rd, Memphis, TN 38133-4142. Upon receiving a notification that my vehicle was ready for pick up, I returned to the Firestone service center, I paid for the services rendered. After which I walked to my vehicle, I notice grease smudges and substantial damages to the driver's side door of my vehicle, I returned to the stores service counter, informed the associate that I found damage to my vehicle driver's side door.

Stole my money. They charged me 650 total for just to change a main fuse which cost 39 dollars in toyota parts. I have a receipt. They lied when they said they checked the brakes. They did even look at it. Have to be changed.

Unauthorized charges of; state inspection ($20) and parking brake system ($35.40) and TPMS diagnostic ($48.99) and applicable taxes that were added due to the extra charges. Car dropped off for brake pad replacement only. When called by Debbie, who claimed to be the manager then said she was the only one on duty and I needed to speak to the real manager Tony, to explain work needed and authorization for work, she listed tire replacement, tire sensor replacement, and brake pad replacement.

Overall a horrible company and I have been to many different locations over California. Experience is all the same. Poor work. Bad service from store staff and store manager. If you are in the Indio CA location stay clear from this store. Carlos the store manager is very unprofessional and will leave you hanging. Firestone has lost a long time customer in me. I will never ever take any of my cars to any of their locations again.

The Marysville Washington Firestone branch is a horrible shop and their corporation is very negligent. This all started off as a simple coolant leak. Then turned into a six-month battle after placing the wrong thermostat in my 08 Hummer. Upon trying to get a resolution as my truck was overheating and dying after getting it out of the shop twice after my initial assessment. They then replaced my engine stating that was the cause due to low oil pressure. Well, my truck is still running hot. After a day and a half of them looking at it again, I went, took my keys back and my truck because they kept telling me they didn't know the cause after supposedly replacing everything but the tranny.

Went in to get service on my vehicle, I was few minutes early and was told by Tristian at the Lakewood, Wa location that they weren’t open yet as he pointed his finger gesturing me to leave and wait outside. His tone was very rude as if he was having a bad morning and needed someone to take it out on. Then I was charged over $400 for an oil change, new windshield wipers, and a battery. I also asked for all fluids to be checked and was told they will. As I’m driving home, I notice they didn’t put any windshield wiper fluid, so now I’m kinda suspicious as far as what exactly they do to service my vehicle when a very basic fluid wasn’t filled. I will not be going back to Firestone after giving them my business for over 10 years. I’m one of the many customers that supports this store, and to walk in and be treated like crap because the employee is having a crappy morning is no excuse.

Updated on 10/14/2024: Update to my previous review, Oct. 14, 2024 updates; On 9/16/24 I took my 2018 Jeep Wrangler to Firestone 1020 Airport Rd. Huntsville Alabama 35802. On or about 9/18/24 Firestone called me to inform me that my vehicle would not start and they do NOT know why, keep in mind I drove the vehicle there for a tune-up, advising me that I would have to have it towed to another mechanic to have it repaired. Also, I will have to pay $973.58 before Firestone can release the vehicle to the wrecker company. After a long conversation the price was reduced to $486.94, I reluctantly paid the bill so the wrecker company could tow my vehicle to another mechanic to fix the damage caused by Firestone mechanics.

Firestone in Winter Park, FL is not trustworthy. Took my car in for an oil change & 60K mile maintenance. $1200 later my car was vibrating and pulling to the right and I had to go back to Firestone and they did more work. The next day leaving on a trip the car was shaking at 65 mph and we had to find the nearest Firestone which was 45 min away, they said my tire was separating and that Winter Park should have noticed this and replaced the tire. Plus Firestone did the same maintenance that was only done 14 months prior and nowhere near the mileage that would require the same services.

Simple oil leak repair..replace bad oil drain plug...After picking up car I did notice a MUCH worse oil leak..When returning to Firestone they put in dye to track oil leak and wanted me to return after a few days to review leak..When I did bring car back for 3rd visit they mentioned that oil pan was source of leak and they were not able to repair..BMW...I did take to a specialty repair shop and was told "Engine oil drain plug was over tightened, pan itself has a stop position when the plug is torqued correctly this stopping point has been surpassed/worn down allowing the plug to go in further and leak."

My car was being serviced and because it was the mechanic took the liberty to play my radio and leave my door open. The results is my battery has diminished power and is not starting without an occasional non start. I was unsure why a practically new battery would be giving me problems all of a sudden? My observation revealed why. The job being done was motor mount installation. Why are my doors open??

I took my truck to Firestone for a routine alignment. After leaving the truck, I got a call saying I needed additional work. I sorely agreed. Another call came a few hours later, they needed to replace a part wouldn't you know. The next day, they needed to order the part from Houston. After 6 days and $900 later we picked up the truck. I continued to ask about previous work done on my front end. All I can say is they do not stand behind their work. Some of the same work was done with a lifetime warranty and they attempted to charge us again. I had to produce our previous receipts to get it removed from the bill.

I am very satisfied on Firestone’s customer service! I ended up talking to the manager there about an issue I had. He listened to my frustrations. He took the time and explained everything to me in detail. He made sure it was all taken care of and that says a whole lot about Firestone! A special thank you for making me feel better.

Done with Firestone. Took a truck in for A/C service. They determined it was low on Freon, no leaks found. Charged me $380 for 2 cans of Freon! Current retail price at multiple stores is $10/can. Half hour of driving and the a/c is blowing warm.

I went to Firestone at 5523 Clinton Highway and have a full service done back in June. I have a 2017 Jeep Cherokee with an engine cover. I have an engine cover on my engine and the oil cover piece has to be removed before you can change the oil. They removed it and never replaced it, now my engine has a piece over the oil filter missing and looks bad. They said it was already missing of course but I personally checked it before leaving it that very day. Please check your vehicle before and after and take pictures or they will just throw it back together to get you out of the way.

I brought my car to this place for A/C repair and was charged for an evac and recharge. I also had them replace my CV joints. They did not charge me for the stripping my tie rod ends, but did mess a couple other things up.

I took my classic 16-year-old Jaguar s type 4.2 to Firestone Complete Auto Care at 3804 Easton Nazareth Highway 18045 store #322455 for a complete flush and fill of my cooling system after installing a new radiator. I drove the car over on Saturday, August 31 for the service. Now I had called Friday to schedule the appointment for a fluid flush and fill and asked if they perform this service. I was told they did in fact perform this service.

After having my car towed to Firestone in Middletown N.J. I waited all day to be told my car was fine after having it on the diagnostic machine. It was just a dirty sensor. That was a Tuesday, today I went out to go to the store. It's Friday and the same error code came up. No engine power. Now I'm back to square one. Just called the place and no one can tell me if I have to pay again to be diagnosed. I'll update soon.

I went to Firestone on 8/25/24, for a power steering issue and fuel gauge that kept moving up/down and the engine light was on. I spoke with Steve and advised per their inspection, he informed me that I needed a fuel pump system, power steering work, tire repair and recharge my AC which totaled $4300. I called the next day on the 26 August, to see if the car was ready and they advised that they have to finish up the fuel pump work, so me, being generous gave them another 24 hours, thinking everything should be completed. Steve calls me on August 27 and advises me that everything is done. I go and pick my vehicle up and I noticed the engine light is still ON, and the gas gauge is still fluctuating up/down.

It took four times for Firestone to find out why I had an Oil Leak. It was In the Oil Pan. It was not leaking before I took my Hyundia Santa Fe in on 08/14/2024, for an oil change. I went out of town the next day for 11 days. It was leaking then. So I took it back to Firestone in Winter Haven Fl on 06/12/2024. They checked the oil cap and replaced the Oil Cap. It continued to leak on my garage floor. I took another trip to Dickson TN.

Zero customer service. I wish I could give them zero because they were the worst. I will never go back there! The business door was closed and locked and they were in the shop listening to loud vulgar music laughing. My husband had to wait on a simple tune up that took five hours. Useless and Unprofessional!

Customer service is a dead end. They have no information to put you in contact with anyone who can resolve an issue. They’ll escalate it, nobody will respond. Call back 10 times and it’s a big circle. There is nobody to stand by their warranties. It’s a big roadblock. Their service techs Are not trained to service your vehicle. If they damage it there is nobody to stand by the warranty. They have on their website and they’ll make sure you can’t get in contact with anybody with any resolutions. Your calls end with a customer service representative sitting at their house working from home and that’s it.

I went in for AC service. They came back with replacing the belt, belt tensioner, filter and blower. I held off on the blower. The AC works worse than when I brought it in. They scammed me for $853. Poor customer service.

I went to have them fix a tire (screw in it) I asked them to change oil & rotate tires too. They told me my tires need replacing. (I bought the tires 18 mos ago from Firestone and they have 15k miles on them, rated at 65k). They also said I needed significant steering and suspension work totaling in excess of $4000. I was skeptical. I took the car to 2 other national service centers and 1 local very reputable shop. All disagreed to the extent Firestone suggested, none of them thought any of the work was immediately necessary. Firestone's estimates were between 35% and 75% higher than any of the others. I keep the tires rotated and alignment up to date. The car drives well and there are no noises that would indicate imminent failures. They did fix the tire, I think they changed the oil although they failed to update the sticker and they DID NOT rotate the tires. Friendly people, but the quality across the board is lacking!

On July 27, I made the unfortunate decision to visit Firestone on 1st Street in Humble. I arrived around 1:20 PM for a simple oil change and brake check, and was told it would take two hours. I left my car, expecting the job to be done promptly. How wrong I was. By 4:20 PM, I hadn't heard anything, so I called to check on my car. After being left on hold for a staggering 25 minutes, I was finally told that nothing had been done. The oil change and brake check hadn't even started! They claimed they'd get someone on it immediately—a "guy standing around" was apparently their best option.

Message to the area manager – she hung up on me - Annie ** made excuses for the following. The most recent issue we had was with our Chevy Tahoe. We bought new tires and had them aligned on 07/23/2024 at the FW store purchasing a lifetime alignment. My wife waited for the alignment to be completed. Upon returning home I asked for the alignment report produced by the alignment machine for my records so I can see potential future issues. I keep the most recent report in the glove box.

If I could give negative stars I would. I had an unexpected issue with my truck and was able to limp it to FireStone in Lakewood, CO. Not my first choice but where I could get it. I had them fix the issue, a brake line replacement. About a week later the truck started making a noise less than 500 miles. One of the tires they took off is now missing three lugs and two studs. Plain and simple they did not torque down the lug nuts. Terrible.

I am writing this review because I am very displeased with the service that I have received from them.. I had got a oil change and 2 weeks later, the all pressure light came on and then it just locked the whole engine up. I took it back up to Firestone, (Which costs me a hundred and twenty dollars) so they can look at it and they're telling me it's not their fault, but they were the only ones working on my Vehicle for the last year, so I'm going to say it's Firestone fault and they refuse to Fix the problem. The only light that came on before my truck died was the all pressure light. So now I take my truck to Ford, so they can look at it. Cost me $220 just for them to tell me my engine is locked up. Now I have put out over 360.00 for a nonworking Vehicle that I have to get Towed away from Ford before they charge me because Firestone messed up my vehicle and won't own up to it.

Price injustice. I went to Firestone on Fort bragg Store# 594113 fort Liberty, May 2023 to replace my driver side window motor. It was not working correctly. I was told it would be over $100 dollars to complete a diagnostic on the issue with the window. Invoice **. I paid it and they said the issue was LEFT FRONT WINDOW SWITCH HAS FAILED, RECOMMEND REPLACEMENT. I had the work done among other things because I trusted the team.

Traveling from out of town and the only shop to get me in right away and on weekend. That's the only good thing. They never got my name right. My nephews pulled up under my phone #. Told them 3 times to fix. Never did but they eventually fixed email. They replaced parts that did not need replacing. I had them save them. Due to being under warranty at home they say the wheel bearings are not bad and shouldn't have been changed. Parts are 100% or more mark up normal and fair is 10-20%. Feel I was triple charged for labor.

This place is not reputable. My wife brought in a tire with a small puncture in the tread less than 1/4 inch and she had their road hazard protection. They said they could not fix it and that she needed 4 new tires. The tires were a year old with plenty of tread life on them and about 4000 miles.

I scheduled a car inspection. I ended up waiting at the lobby for 2 hours for a car inspection. This is the second time this happens to me. Avoid this place at all costs as no one can tell you how long it will take.

Purchased set of tires a couple of times in Albuquerque and Paseo Del Norte location. Also purchased the hazard warranty. They should not be selling the warranty if they cannot honor it. Every time I get a flat or leaky tire, they can't fix it. Told me today it would be two days before they can get to it. Now, like in the past, I have to pay someone else to do their job. Never go there. I have purchased my last Firestone product! If you can't staff someone to repair tires, don't sell the warranty. This is not right.

Visited Highland Park St Paul Firestone for regular oil change. Was advised to replace stabilizer link pins. One was completely gone. Was shown the needed repair. Was given verbal estimate. Against my better judgement I had them do the repair. Car already in the air. Was in store 90 minutes. Signed the charge machine then received electronic invoice. Something seemed off. Looked up part number and discovered not only was I charged for two link pin kits (only one was needed), was charged $62 and change for $20.99 part! Firestone probably got a discount. In addition, was assessed $12 “shop supplies” fee! I questioned the 300% markup (I did the math) and $12 shop supplies. Was told corporate decides prices and fees. Stated doesn’t matter who makes the decisions, gouging is gouging and want the excessive charges refunded. Was told to contact corporate as store has no control over these items.

We went to the store located at W.T. Harris Blvd. And Plaza Road in Charlotte, N.C. And asked the two workers chatting in the office if they could pull a screw out of my left front tire so we could feel safe traveling with a repaired tire. They both appeared agitated with our request. Finally after a few grunts and groans they suggested we bring the van back Monday. It was 2:00 on Saturday. They resumed their conversation and I rolled my wheelchair back out to my van. What a joke to use "Complete Auto Care" on the sign.

I write this review to thanks Firestone Complete Auto Care Located 2036 Sunrise Hwy South Service Rd, NY 11706. They not only Autocare but also care about customers. On June 22, Saturday, 4pm, my roommate he suppose to go there to get his cell phone back and pay the rest of bill. But he lost the directions and didn't show up. Around 5:30 near store close time, I went there to pay the bill, all employees in front desk are very concerned about his safety. Suggest me to call 911 and gave me all the necessary information about his car.

I recently has a tire go flat on a trip. Tire purchased 5 months prior 4000 miles on tire. Firestone in Slidell, La. Said it would take 5 hours to repair tire. They sent me to Pepboys who sold me a new tire because tire had hole in sidewalk. Firestone in Madison MS prorated the tire at $161.99 but I only paid $163.99 for the tire. How could this be?

I did called my Firestone complete Auto Care in Waukegan Rd in Deerfield. There’s not enough good things that I could say about this incredible team of professionals. Daniel **, Store manager has the best customer service and his team is just about extraordinary and so professional. My AC was not working and I work on weekends and I’m handicapped, Alfredo ** took care of my AC and they stayed way after closing hours just to help me out!! I have no words to thank Firestone team enough. When I went to pick up my car 6:45 on a Saturday evening. I was greeted with a kind smile from Joshua **! Nobody said anything about staying late or was upset. This professional team really deserves the utmost respect from all of us customers.

I had the pleasure of working with Brittany B. at the Summer Ave location in Memphis TN. She was very easy to work with and got me in easily and out quickly despite being short on labor as this was on Father's Day. Which I completely forgot, I was eager to get back on the road and I was hoping a quick oil change. Needless to say the staff was very nice despite being busy. I'm excited to get back on the road in my "new-to-me" truck. Thanks!

20 years ago I moved to Plano, TX. I was a recent immigrant who had just bought my first house in the US. My local Firestone was on Parker Road at Independence. The service was great and the guy asked if I would like a Firestone Card. I said, sure, give me one. I filled in the long form that included all kinds of personal details - but hey, they were nice people. I waited for the promised card to arrive. Instead, I received a boilerplate letter saying that my "application" had been rejected. I didn't know I'd been "applying." I was affronted and insulted - my time and trust had been squandered. I decided then and there to make sure no friend or acquaintance ever used Firestone Auto Care. This has been a 20 year journey of doing my best to eff them up. Now, 20 years later, I am glad to announce that the Firestone on Parker Road has finally closed down permanently. But my battle goes on. There are more of them to shut down. Please join me.

Today I went into the Firestone location in Conyers, GA after calling in advance, requesting a price for the unlimited alignments and letting the gentleman who answered the phone know that I would be in within a couple of hours. When I entered, the store was empty with the exception of a young man wearing a Firestone shirt who asked how he could help me. Before I could complete my response, he asked for my telephone number. I gave him my number and waited.

Worst experience I’ve ever had at a tire or mechanic shop, and maybe any business ever! Do not go here! The “manager“ Jason was one of the rudest people I’ve ever dealt with in a professional business. There was no accountability or responsibility. There was no way to rectify the situation and he literally denied doing anything wrong to the point of he just does not care what happens to your vehicle! I brought my wife’s Mercedes in to have four tires put on and left with the entire air suspension system, broken on my car and the car undrivable, grease all over the dashboard the wheels all put back on the wrong wheel and a broken car with all of the dials and dash system changed. It cost me $1100 for four tires and they broke the car to where it couldn’t even be driven, and then said they didn’t.

I don't think I'll be going back to Firestone. Last year I went for a front brake job, they told me that the caliper was shot.. I paid over $1400. Next, car was running rough, paid another $1400+ to clean fuel line and replace plugs. Currently, I have a cracked radiator and somehow they wanted over $2300.. but I told them to only do the radiator and hoses and fluids and it is still $1600. I can't continue this. I had to take out a loan last year just for the "brake job".. It's insane and I feel like I have been cheated.

Purchased the extended warranty for my tires 04/2022. Experienced a blowout of one tire 05/2024 - 24,000 miles on the tire.

This place is awful. Acworth, GA location Cobb Pkwy. They left my oil cap off resulting in me driving it with no oil and they are not helping professionally. They are doing as little as possible very minimal!!!! This place is an absolute joke. Do not take your car here. Possible long term damage to my car and they don't even care to clean the oil from my engine properly leaving oil on my alternator, hoses, belts and all over the rest of my engine. They lied and told me they cleaned it. The manager even said he had three people look at it to ensure it was clean. I am furious and have hired an attorney to handle this. This wrong of them to handle this situation with such disregard to me and my property.

Called yesterday to find out how much it cost to install 4 new tires. I was told $25 per tire by Berry. Since I just received an email that would give me $15 off per $100 spent if I use my card, I schedule an appointment for this morning. Drop vehicle off at 1030 am, and it takes EIGHT hours to put on four tires...EIGHT hours! I call 6.5 hours in and talk to Aaron, and he's condescending and says the boss said he told me it wouldn't be done until 630pm. Why make an appointment for the morning and it take 8 hours to install 4 tires? Absolutely ridiculous, and they didn't let me use the $15 off because they said the total was $98 subtotal, even though he verbally told me $25 per tire. Will definitely be reconsidering using Firestone moving forward. I get a call 25 minutes before close saying it's ready for pick up. Now we have haven't had a vehicle all day and now all night.

My experience with Firestone has not been good. I would not recommend using any of their locations. I had my brakes replaced there 3 years ago and then again last year with rotors and now for a 3rd time, I need front and rear brakes with rotors and now calipers. Yes, that is 3 years in a row. I do not tow anything with my vehicle and I drive moderately and not heavy on the brakes. The quality of their parts not satisfactory. Use them at your own risk!!

Firestone repairs are pricey and of the poorest quality that I have ever seen. 1- I paid for a lifetime alignment that turned out fraudulent. Tried to use it in Dec 23 and was told I didn't have the lifetime alignment. 2- had my front brakes done at the time shocks and routers that only lasted 6 months and 8000 miles. The dealer just told that they need to be replaced. I will never go to Firestone again. They don't honor anything. Why pay more and get less.

If I could leave no stars I would. The only thing positive I can say is they are open Sundays. I made an appointment to fix a flat tire. Came in to be told 2 hrs if not longer to fix a flat tire. I stopped coming here a long time ago because they always seem short-handed. They wait and customer service was always not good. Well as a company they should look at why they are always short-handed. Asked about a sensor replacement and was told 21.99 to look at it then they will give me a price to fix it. Anything for money. My sensor is no good. I know this and they know this but have to make money I guess. I will be going to Town Fair Tire this week and have my sensor replaced for 30.00.

Customer service is very slow but the worst is technician especially the one call ** from Oakhill firestone by highway 71. This guy will dismantle a car and leave parts laying around and declare work done. Secondly the way they treat your car as if it’s any pieces of trash so please if you take your car to Firestone be aware. It will be worse than you took it to them.

Made an online appointment for a simple oil and filter change. They took 2+ hours while I waited in store and gave me ZERO time estimate and did not seem to be in any rush to complete my service. After the 2 hour mark! spoke with them and was told "Oh yeah we finished the service but we didn't think to look at what parts your vehicle would need before confirming your appointment! We actually don't have a filter so we're frantically calling around to find one!" - Firestone employee. Would not recommend coming to this location as it is unreliable

Firestone in Gurnee. Every time I go there which is not often, just to get a car car check, this guy by the name of Justin always find something wrong, {so he say} that's between $800 to $11,00. which I always get a second opinion and it always come back not needing what he says I need. So be careful ladies. We are targets.

Ordered New Tires with an installation package to be completed by Firestone. The same day my tires arrived [05/04/2024] I brought my Truck for service. Firestone claimed they couldn't install my tires and loaded them on my truck and informed me to try their other location 28 miles away. Firestone service providers did not reach out to the location [Store #029165] on my behalf nor did they try to remedy this major inconvenience in any way.

PLEASE HAVE SERVICE WRITERS WEAR NAME TAGS!!! So if write a review I want you people to know exactly who I'm talking about. I think this Plain and Simple since your employees are working with the general public. Thank You for your time. Next time I have a complaint about your employee (s) I will ask for their name. I was too aggravated to talk due to anyone because I waited over 25 minutes AFTER my car was done and parked before a response from staff. I even asked the guy if my car was done. I told him that the mechanic parked it 25 minutes ago and the paperwork was in the window with MY KEYS in the package.

Well, I've been going to Firestone for years to get the occasional oil change. Today was no different. I went in there with the coupon for the advertised $29.99 for the basic oil change. They ended up charging me: $8.99 for the oil filter, $2.99 Used filter recycling charge, $6.01 Oil change Labor, $33.99 oil itself + tax for a total of= $56.14. In all my years of going to Firestone for the same service, I've never experienced that before. I'm 61 years old by the way.

DO NOT GO TO FIRESTONE. Here is my most recent experience. I took my car to Firestone for brake work. I was charged $1008. I was told my brake pads, rotors and calipers needed replaced. Two days later my brake light came on. I was going back the following weekend for an oil change so I asked them why the brake lights were on. They said it was a fluke and they turned the light off. They said the brakes were fine. Within two days the brake light was back on. Two days later I was on the freeway driving 70 mph and guess who had no brakes. They let me leave their location knowing that I could kill myself and others.

My friend was quoted over $170 per wheel to add and sync tpms Devices for 2 wheels. The discovered along the way, they needed them from the dealership at 165 each. My friend ended up buying his own and taking them to Goodyear. Goodyear discovered that the TPMS modules were not bad and just needed to be resynced and didn't charge him a penny. Firestone is price gouging for sure

I took my car to get it worked on at the richmond IN store. They sealed my gaskets. The gasket leaked into my engine, had to replace it by another mechanics days after it was “ fixed”. I talked to the store manager nothing, corporate avoiding my calls after their insurance claimed denied it due to “previous mechanical recommendations." Which makes no sense because it had nothing to do with them putting the sealant on my gasket & I have receipts, pictures & written documentation as proof!

Horrible. I made an appointment 3 days prior for tires. TIRES!!! And an oil change. They don’t stock tires. The tires never came. They called me to tell me this. I said ok. I’ll come get the vehicle. Cancel everything. I get here 1 hour after the call and they decided to do the oil change. WHY!!?? This place is horrible. NEVER AGAIN. Should’ve stuck to going to the small guy!!!! Corporate sucks. Do not shop here. Especially the one in Elmwood Park.

I brought my car into Firestone on Jones Creek Rd in Baton Rouge. I had 1 tire that I had a blowout in. I planned on buying 2 tired. They called me and said that all 4 needed to be changed. Once I got my car back from my daughter, I pulled the receipt from my car and found that the tires weren't even 2 years old yet. They did not need to be changed. Then they tried to sale me on getting an alignment, which I do not need. I had quit doing business with Firestone years ago. Now I remember why. Needless to say. I will not be doing business with them again.

Firestone on Albertsons parkway, Broussard, LA has GOT to be the worst mechanic shop I have ever dealt with in my life! I have dealt with them a few times over a period of years with a couple of vehicles. Not ONCE has it been a good experience. I brought my truck in a while back with issues? They misdiagnosed saying I needed a new fuel pump. Repaired that. Only for me to turn around to bring it right back as the check light came on again leaving the shop with it doing the same thing as it was doing before I brought it in there. Coming to find out I needed a new brake boot, not a fuel pump. 3 days later I get the truck BACK. They're saying it's FIXED! I pick it up to find that the brake pedal was unusually high. Instead of pivoting my foot from the gas to the brake, I'm finding I'm having to literally lift my whole leg to brake the truck! And I'm short. If my knee was hitting the steering wheel trying to slow the truck down, I could only imagine what the mechanic looked like pulling it out of the shop

Do not go to this place EVER!! I had just been there this morning for a tire realignment and had driven home safely. Then I went to go drive again but my car only made it in front of our driveway ON THE ROAD due to my front tire getting popped off. DO NOT GO HERE unless you want to block out the road due to the EXPERIENCED mechanics not putting the tire in right.

I normally use FIRESTONE for tires and brakes. The service isn’t terrible, but it is never been perfect. Nothing is… I am pretty open-minded today and flexible. After my last visit I will NEVER go back again. They left this tool in the front of my hood. This is his Honda pilot 2016 that I was in getting brakes and tires for as he is a fairly new driver. I wanted to make sure he was safe. Do you see the tool that was left in the front hood? I have attached three pictures.

I started out when I made my appointment for 7 AM on Friday morning. I received a call Thursday evening that the appointment I made two days ago wasn’t available because although the store opens at seven, they don’t start working till eight. Confused on what it is I agreed. When I got to the Firestone in Saint Ann Missouri. Approximately 15 minutes before my appointment, I wasn’t taking care of all the standing line until 10 minutes after my appointment my vehicle finally pulled in for an alignment, it took a whole five minutes complete. Confused because of knowing I just received an entire new front suspension.

I went to Firestone in Durham, NC on Duke St to get new brakes that were recommended by a Firestone in SC from whom I'd always received very good service. I was told my appointment would take an hour and a half. About that time later, they came out to tell me my car needed $4500 of repairs and the brakes hadn't even been started!!! I then had to have a tele-health appointment in the parking lot because the wheels were off, and I couldn't drive it home. Since it is an older car - 2002 Honda - and I have a hard time getting my car in for repairs due to disabilities I have and having to find rides back and forth if I leave my car somewhere, I acquiesced. My nurse that I had an appointment with later that day had to pick me up and drive me home. My car remained at the service center for 3 days. I finally got a ride to pick up my car and drove away thinking I should be in pretty good shape for a while.

Kenny is so kind! We were having car problems and he helped us! Smart and knows what he’s doing. We were stuck and he helped willingly even when he did not have too! I would recommend him. Thank you Kenny!

I've done business with Firestone for decades. I'd have to say the last 10 years Firestone has had the worst customer service and it shows with the low moral of the few that are there. The greed of these companies nowadays! I come in many times with only 1 mechanic on the floor. You can't do quality work when you don't have the help or time. I knew I needed wheel bearings I found this myself, directly after having them inspect my van.

***Tulsa Police Had To Be Called Today*** I had the worst experience of my life with a business today at Firestone in Tulsa the 4105 S Yale Ave location. I've been a regular customer with Firestone for over a decade, but that all ends today. I have referred many people to this exact location, but now I will warn them of the dangers in doing business with this company.

My experience with Firestone Complete Auto Care was extremely disappointing and unprofessional. I had my Mercedes SLK 250 towed to their facility for repairs, and the service I received was subpar. Initially, there was a lack of communication regarding the cost of replacing my dead battery, which ended up costing $668. Subsequently, there were delays and uncommunicated costs related to reprogramming my key fob, further prolonging the repair process.

I was going out of town and needed my brakes changed prior to leaving. I scheduled and appt online for 2pm that day. I arrived 1:50pm and asked how long it will take to have it completed and she stated to me that she wasn't sure but I was next. I sat down and another lady came in and gave her keys over. 10 min later I saw the tech get a set of keys and go outside but the vehicle he took was not mine. They brought my truck into the bay at 2:20. They did not take the first tire off until 3:10.

I've never serviced my vehicle at a Firestone until I started working at one. I was a Service Manager during my tenure. I never denied responsibility and maintained a commitment to our claim that we would "fix it right" if we did the work. Which makes this review even more disheartening and offensive, considering that I was once accountable for the customer experience at a Firestone location.

Absolutely terrible customer service. I will never return to this company ever again. Rudest person I’ve ever talked to. Very disappointing. I was trying to get a simple repair done on my tire and the guy acted like I was a waste of space. Absolutely terrible.

I recently had work completed on my Subaru 2006 outback totaling $2,339 At the Firestone on concord pike in Wilmington De. I had the Half shaft, steering and suspension, power steering replaced and "fixed". I would like to send over the invoice and talk to a representative. I got the car back and it was heavily leaking oil, smoking and still making the clunking noises; it was having worse problems than when I dropped it off. The mechanics told me it was the timing belt cover that was leaking and I need to take it to a Subaru dealership. I took it to the Subaru dealership. I had them do a vehicle inspection and they stated that it was not the timing belt cover but the oil sending units that sit on top of the engine; which he didn't know how the Firestone mechanics could miss that. On top of that the mechanics at Firestone left the tie rods loose and the power steering pump they installed and charged me for did not function.

This location: 401 E Broadway Louisville, KY 40202 Is awful. This particular location is taking advantage of customers. Having a simple oil change done, turns into to something else instead of fixing what was ask of the customer just get more money out of customers. The mechanics stripped the bolt in doing a oil change instead of telling the customer that they shipped the bolt to do the oil change it caused leak as you see in the photo. Firestone charged me for damage they done and lie and say that their Mechanics don't make mistakes. Lies.....no accountability.

Please beware and never take your business here. Incompetent, unprofessional and unethical employees who work here will ruin your day and waste your time. They are not accountable, they don't keep their word, they do not accept their mistake, they lie to your face and even threaten you when you question the quality of their service.

Don't submit a claim. They don't do anything but lead you on. A waste of time. Terrible customer care at the Tucker location. First I thought it was just that location but the company as a whole don't care to take responsibility for their actions. They messed up my rim and left residue everywhere. A week later same tire I went to get patched was leaking again.

Just one day this week I decided to take my car and get a free brake inspection done, everything went good except for one thing. Firestone in Warner Robins GA did take a look at my brakes for free but they ended up charging me $42 without telling me that what they ended up doing was going to cost. All they did was ask me if I would like for them to just blow air into the brake area to clean it out, but did not bother to tell me that it would cost just for them to do that. They should not have charged me just to blow air into my brakes, the least they could have done is not just ask but tell me that it was going to cost or just not have charged me anything.

When I made by reservation, I stated that all I wanted was for Firestone to replace a burnt-out headlight and taillight. They proceeded to do a complete vehicle inspection, for which I was charged, even though I did not ask for it. They came up with a long list of work they say needed to be done. I refused to have them do anything and I brought the car to my own mechanic. My mechanic found that much of the work Firestone wanted to do was unnecessary (no need to replace the battery, no need for an oil change). The bottom line is that I paid my mechanic $600. Including the unnecessary work, Firestone would have charged me $1300. I am never going back to Firestone.

Store #19984. Firestone Complete Auto Care. 903 W Centerville Rd. Garland, TX 75041-5824. I went to Firestone to get my work truck inspected. The truck was inspected and two tires were found to not pass. I had two new tires on rims in the bed of the truck to replace the worn tires already. Told the mechanic that he could just mount those tires for me and finish the inspection. Woman mechanic comes in from the bay and jumps into our conversation, asking if the tires are brand new?

Took my truck to Firestone in Las Vegas on Maryland. Asked them to do a break inspection. They said it was OK but would need to have new pads sometime in the future though not urgent. Within two days I took it back for reinspection because the brakes were not working correctly. They said it was OK still. I checked the brake fluid myself and there was no brake fluid in it at all and there was obvious brake fluid leak on the inside of the right rear wheel from the brake cylinder. This could not have been inspected as they said, and they obviously did not check the fluid level or the caliper and cylinders. I took it somewhere else, and the whole right rear cylinder was blown. When I tried to go back to talk to them about it, they were not interested in even listening to me. They have poor technical service and poor customer service. Stay away from them.

It was outstanding customer service! John at the store on Airline (Gonzales) was very helpful and he took care of everything I needed. I recommend you visit his store for your auto needs, he will be happy to help!!

Wow what a great experience at the Madison, MS Firestone tire dealer! Came to ask some questions and was greeted by Jae ** who is service manager or seemed in charge. He spent time with me giving me options and did not push anything on me. I came back to store and he greeted me again this time by name. He actually remembered my name! I did business with the store and Andrew was the technician and he was absolutely great, polite and everything else positive about everything. I did speak to some others at the store. All were so nice! I think Jae sets the tone for a great customer service experience! 10/10.

I’ve been using Firestone for years. They always treat you right and do the right thing. Manny at the Swansea Massachusetts store is an asset to the Firestone brand and should be commended for his service. At the end of your service he will actually shake your hand and thank you for your business. That goes a long way in my book. Gary B. Rehoboth, Ma.

I went in for inspection expecting to either have to wait awhile or come back another time. To my surprise they got me in and did a thorough inspection and got me out. Staff is very kind efficient. I definitely will return again.

I had service done on 12/09/2023 to have removal of and replacement of brake shoes and rotors. I not only had to wait for another set of rotors but the ones they placed on my Cadillac were the same ones placed on there from the second purchase. They lied. I had to use both of my children's credit cards to pay for the $1105.18 parts labor shop supplies and tax.

On 4/14/22 I and my spouse visited the Firestone Complete Auto Care in Modesto, CA. around 12:11pm to 4:33pm by appointment, and our vehicle was done around 5pm that day. We had experienced this rattling sound in our vehicle in the front, Like a tire rod or such. So we brought it in. When we left we still heard the same rattling sound like our front end with our tires was still coming loose and felt weird. They said a bolt connected to our tires was loose and our steering rod. So they apparently fixed it? It was actually worse than when we first went in. So we made an appointment to go into another firestone, but it was a mom and pop sister shop, they didn't do anything and said our car and tires were fine. We left.

We dropped off our car for AC repair. It needed a new condenser. The service guy calls and asks if I want the oil changed, and I tell him go ahead. I pick up the car, and drive it home after repair. Come outside the next morning to a 1/4 quart of oil leaking from the car. I take the car back and they said there was leaking issues, and that I needed a new oil pan. Which was another 1500 to replace. We’d never had a leaking issue outside of the car at all. I file a claim and they say there’s nothing they can do. I wish they’d never touch the oil. I’ve got pics of before and after where my car is sitting to what it looks like now.

This operation is a scam. I brought my Honda Civic in for new brakes, grinding rotors, and drums. The car's shimmying and poor braking seemed to get worse after their service, so I took the car to a Honda dealership to have them inspect it. The Honda service people told me that the old pads were still on the car, and it looked like the brake pads, rotors, and drums had not been touched. Firestone charged me $400 for their 'service,' but didn't do anything. Not only was it frustrating, but it was dangerous for me, as my supposedly 'new' brakes could have failed at any time.

Firestone Complete Auto Care: I am writing to express my profound dissatisfaction with the service I received at Madison West Station from Feb 5 to Feb 8, 20024. Despite my expectations for professional and reliable service, because you are a complete Auto Care Facility, I am disappointed with the services I received. My car was towed in because of a problem with the ABS signal and low break fluid I believed this issue would be resolved efficiently and in a timely manner. Unfortunately, the time I left the car in your shop was too long and the bill was high. The delay in servicing the car caused me inconvenience and resulted in additional costs, and loss of time. During this time, I called often to check on the progress of the repairs. I think they may have a staffing problem since I was kept on hold for long each time I called.

We purchased lifetime alignment for my Kia Soul. I got tired of paying over $700 for a set of tires at Firestone and when we started getting it aligned using tires I bought for $232 for a full set on Amazon they started telling me parts in my front end were bad and couldn’t align it correctly. I replaced the parts myself for $40, they were going to charge $312 to replace them and come to find out those parts weren’t even bad but I already bought them and just put them on. In the 6 months I got 6 alignments and the car drove worse and worse with each alignment until I couldn’t drive it in the rain because it was so squirly, my tires in that 6 months and 6 alignments are now bald and my rear tires are like new!

I made an appointment to see if my car needed an alignment, and, if so, to have it done. Before payment was received, I was told nothing about the state of my car's alignment, nor their inability to adjust certain aspects of my alignment, nor the need to "have better tires BEFORE an accurate alignment could be done". After paying $130, I was given the sheet showing little had been done. After inquiring, I was told they couldn't adjust the areas that were in need (they didn't tell me before that the rest was almost perfect, as I would've declined the $130 service). When I asked if it is Firestone's policy to notify the customer of these things after the payment, they explained that it is and they take an appointment as a request to do work (needed or not) without notification or warning. They got my money but lost my business.

As a younger female, I always dread taking my car in anywhere because I am constantly taken advantage of. I was really hoping Firestone would be different, but if anything it has been the worst places I’ve been to. This establishment is so unprofessional to the point I don’t even know how they’re in business. The first time I brought my car in (less than a month ago) was to have a tire replaced.

When they had my tire off, saying I needed brakes, which they replaced at $1,164 including housing thermostat. Tire still making noise. they should have noticed I needed struts instead. They want 1034.

If I could give my experience no stars I would. Took my SUV in because of a groaning sound when I turn. Asked for an inspection, made an appt, still not timely. Had to call several times to see what was the status. I eventually got a call that stated it was my top mount of my front struts and the cost to replace the struts which was under 1k. Went to pick up my car while they ordered parts and got a phone call when I was almost there stating it was also my rack and pinion. Now the price to fix would be about 3k. Picked up my car while they were ordering parts and noticed the information about my car on the receipt was not correct. The vin was wrong, the mileage was off by 20k, and the license plate said temp.

I requested two new tires be placed onto the front of my car. The two rear tires still had some good tread, and I was not ready to replace them. The Firestone crew in Lehigh Acres, Florida, on Homestead Avenue, sold me two tires. During the installation, they did a complete evaluation of my car to advise me of any additional work that was needed. They installed the two new tires, but did not place them on the front. Rather, they placed the new tires on the rear, and did not inform me of this fact. At no time did they offer me one of the old tires to retain as a spare tire. I currently have only a donut for a spare.

Went to Firestone in Roanoke, VA for an alignment. A few days later driving my truck and boat trailer to lake and went to turn a curve and truck wouldn't steer, wrecked truck and boat causing $4k damage and had to replace boat trailing, quarter panel on truck. Took to another auto shop, they found a mangled, melted magnetic light that had lodged in gear box. On the bumpy roads to lake, it jossled this light that Firestone had left IN MY TRUCK by steering box, which was the cause of the accident. We have the melted light and it was identified as being so and so's light from that shop! But told there was nothing they would do. Since then, the residual effects have been steering column has to be replaced and the damage from the accident and how it affected gear box ruined transmission. So now I am $5300 in the hole.

I wouldn't even give them 1 star if it offered "none". I will never take any of my vehicles to Firestone again. Two months ago my car started acting a bit funny, then a warning showed up that said, "Stabilitrack Needs Attention". So, I brought it to my local Firestone (which I've been using for years now). With a whole new staff, I entrusted them again, foolishly. Dropped my vehicle off at 8:45am. Was told they'd run a diagnostic test and let me know what was going on. Heard nothing for 3 hours, so I called. "We're not sure yet" was their response. Around 2:30pm, I got a call. They informed me of "the problem".

Called and set appointment to have work done. At time of call confirmed with man at Firestone location about of time required to complete service Information wrong. Had to leave. Only information I got was everyone at lunch. I was relying on their information. Disappointed with service.

I brought in a Tahoe, that needed a new alternator, and was sold one for $699. It turned out to be refurbished, and from their partner company Carquest, and marked up around 200pct. When I asked about it, they said it was because of labor. But the bill charged for labor separately and on top of that. So then they came back and said mark ups are what they are, and it is how they really make their money and stay in business. I said it seems kind of surreptitious, or egregious, or usurious. They said it is what it is.

I had tires put on my car. When the job was done I got home and noticed there was grease all over the my rims and 2 of the tires didn't have caps on them. I spent 800.00 dollars for these tires. I feel like I should've been taken care of better than that I've never seen that when getting new tires.

Firestone Complete Auto located in Lorain Ohio installed spark plugs in a 2010 Audi a4. First, they were told spark plugs was just did less than a year ago and they still insisted that the spark plugs was needed not a maintenance issue. Next, the spark plugs installed were not the correct spark plugs for an Audi A4. Not only that they were not even torqued or tightened down. As a result, car wouldn't start after work was complete. Engine light came on. Shop continue to turn the light out.

Firestone has serviced my cars for years. I have recommended Firestone multiple times. I can no longer recommend them. I took my car in for routine service on 12/28. Firestone no longer provides a detailed paper report in the store. They email a partial report to you. When I left the store my tpms light came on. I turned it off and continued to drive. The warning light repeatedly came back on. I drove back to the store and was told that they deliberately overinflated the tires this time of year. Supposedly the tech drove my car and the light stayed off. Nope. I finally had to let some air out to get to the proper inflation.

Consider this your WARNING!!! DO NOT TAKE YOUR CAR TO FIRESTONE EVER!! I went in to get an oil change September 27, 2023, at Firestone on Stateline Rd. in Southaven, MS. First disappointment is they ripped me off charging me almost $80 for an oil change on a 2001 Camry. I waited until the end of the transaction to tell him I had a coupon only to be lied to and he told me he already added the coupon. I asked him, "How can you add a coupon before you even knew I had a coupon?" That really made me upset. I went ahead and paid. They are Scamming and RIPPING people off.

Tires are wearing out in less than 50% of guaranteed life. For my 2017 Subaru Legacy 2.5 L, I bought Firestone 014927 Champion Fuel Fighter BL225/50R 18 95T that has 70,000 miles warranty on 22OCT2018 at 54,209 miles, invoice # ** from Clawson, MI (store # 019194). I also bought lifetime tire rotate and balance. I have been following the required guidelines from the manufacturer and getting it serviced in Firestone.

Memorial Drive location is absolutely great! Terrel and Obayiga (**) took great care of my daughter and I! They were extremely nice and they communicate well! I live wayyy on the other side of town but will be visiting this location for sure!

I've been a customer of Firestone Complete Auto Care in Ballwin, MO for at least a decade and had noticed that service was taking longer and longer to complete. However, the new management has totally changed that scenario! Not only did I get my service done while I waited, but when I forgot my wallet on the counter, Dan secured it in their safe and promptly left me a voice message. Thank you for your integrity and great service!

I took both of my vehicles to the Firestone store on Sherman Blvd in Muskegon Michigan. I received an estimate for $500 but had to put almost $1200 on my cfna card. The work wasn't performed properly and I filed a complaint with the Better Business Bureau and the Tennessee state attorney's office but Firestone will not accept any responsibility. I've used this card multiple times and always pay it off, I contacted CFNA to close the credit card because you have lost a customer because of this situation.

The staff jumped up when I walked in, promptly checked me in, got my car into their shop within minutes and were so upfront and honest with me about what my car needed and didn't need that I was astounded. It was the best auto service visit I've had in a very long time. Good old fashioned customer service with my best interest in mind. I am new to the area and won't go anywhere else!

Needed tire mount and balance on new rim, guy says no. They only do it on new tires, the tire 2 months old from them. I’ve had them do it in the past. They don’t care about nothing but selling new tires. I’ll never go there again.

I set an appointment to this Firestone store address 11290 State Road 82 in Fort Myers to get brakes on my vehicle. I brought the vehicle to them at 8:0 am and to pick it up the same morning because I have to go to work in the afternoon. I called at 11:30 to let them know that I was on my way to pick up the car then they told me that they didn’t even take a look at it yet. I came to get it after all the waste time and the person named Joe didn’t show any respect for the customer. He handled me they and even said sorry. To me is a zero review. I want let everybody to know, do not waste your to go to that shop. Find somewhere else.

We take my son's car to the Firestone auto shop for some maintenance and a minor repair costing us 1400.00. When we got it back, we immediately had to take it to BMW dealer and have 10000.00 work of damage repaired. After David (Mgr of the Camp Pendleton store) confirmed fault by the incompetence of his technician causing this damage, Gary **, some corporate suit decides to jack around for months in resolving this case and blames all the issues on wear and tear which according the BMW dealer is not only a cop out by Gary ** but a flat out lie.

I took car 1 to Firestone Arbor Place Mall in Douglasville, Georgia, for a new Catalytic Converter and Turbo and car 2 for a CV axle. I returned to the store ten times with the same problem as the first problem. Not only did they return my car with the same problem, but my car now overheats, and the fan continues to run trying to cool the car off, which Firestone tech received payment to repair the coolant system. Car 2 still does not drive right after having the repair done and paid in full. Contact all powers that be for a resolution, i.e., fix your car correctly cause you paid your money for repairs. It is the principle & accountability. If they give you poor service, imagine how many other people received it or will.

Gave them the key to the locking lug nuts, they destroyed them all, and didn't tell me, found out when I went to the vehicle. I was a little upset, there is a reason tires have 5 lug nuts and not 4, the service writer told me to go ** myself, nice way to treat senior citizens. The next day the manager called and said he would replace the lug nuts, and to come back at 3 that afternoon to have them installed. Went back at 3, the service tech said the manager ordered the wrong lugs, I would need to come back next week. Went back the following week and finally got them installed after waiting around for 30 minutes for a ten second job.

My vehicle had a check engine light on so I went there on (11/1/23) to get a diagnostic check. I was charged $140 and told the EGR valve was “dirty”. The guy said he “blew into it” to clean it, put it back on my truck, turned the check engine light off. He told me he didn’t charge me for that service to save me money. (I didn’t know blowing into an auto part was a service.) I was given a laundry list of items that would need to be repaired if the check engine light came on again. 2 hrs later the light came on and an appointment was made for the next day. I dropped my truck off (11/2/23) only to get a call two hours later saying the repairs ($530) were done. I got in the truck and the check engine light is STILL ON. The tech attached a device and pressed the buttons four times before the light went off. (He was busy talking on his cellphone.)

On 9/3/23, I took my vehicle to Firestone in Orlando Florida on W. Colonial Dr. for a scheduled alignment and added a tire rotation service. After completion of the service, I was summoned by the service manager Adriana to come outside where my vehicle was parked in front of the business entrance. I proceeded to exit the building and met her on the driver's side of my vehicle where she then acknowledged that her service mechanic had broken the outside driver's door handle. She further stated that I could gain entrance by letting the window down on that side to get inside my vehicle. (?) Moving forward stating that she would get with her store manager (Eric) the following day and order the replacement door handle which should take about 2-3 days.

Took our vehicle to the local Complete Auto Care location to have two front tires replaced. During the replacement the tech damaged an ABS sensor. They offered to replace the sensor so we took the vehicle back and had the sensor replaced. As we left the location we noticed that several warning lights were still on the dash. We returned to the counter and was told that the lights were on when the vehicle arrived originally which is not true. They are all linked to the ABS sensor that was damaged by the tech.

I took my Mazda in for service 10 5 23 on Endicott st. Danvers Mass, I also got new tires and a battery, the next day my headlight was out, I called Gordon the manager, I was very upset and gordon remained professional. He listened to my concerns and made it a priority to solve my problem which I appreciate. It turned out it was nothing they did at Firestone, my headlight was just blown, still I was charged no labor just for parts to replace the headlight! I just want to praise gordon for his management style and skills, he kept calm, he kept me calm and that goes a long way!! I have been a firestone customer since 2012 and always happy with their work and my purchases. Thank you gordon.

I left work later than usual one day last week. Noticed I had a message about low air pressure in one of my tires. Found that a screw was in the tire. I pulled into my local Firestone since they were still open at 6:30 pm. Great young lady in the Service Department (Alexis) and front desk manager (Nicky). They were very gracious and fixed my tire even though it was very close to closing time. If I hadn’t stopped and got it checked, I would have woken the next morning with a flat tire. They were both conscientious, friendly and knew what they were doing. In addition, Nicky didn’t charge me a thing. I had been in there about 6 weeks before and had a tire pressure sensor replaced on a different. They offered the best customer service I have experienced in a very long time. I will go to their store again in a heartbeat! They were calm, cool and collected. Five stars for the 2 ladies at Firestone on Main Street in Lexington, NC.

I was a Firestone customer for about 10 yrs and a credit card holder. In August 2022, the Service Advisor at my local shop called while my SUV was still there to say the mechanic admitted to damaging my engine. Both Firestone/Bridgestone acknowledged "debris" had fallen in my engine area, requiring engine repair and they offered to have it taken somewhere to fix it. Bridgestone Claims coordinated towing my SUV to a dealership for a diagnostic service after asking which specific dealership I'd want it repaired at.

Kendra ** and Eric ** assisted this senior citizen with purchasing 4 tires! Both spent extra time helping me find the best price available. I got a great price and excellent service from this shop on Battlefield Blvd. Chesapeake. I highly recommend this shop and these great staff who go the extra mile to give great customer service! Great job Kendra and Eric! Thanks so, much!