Firestone Complete Auto Care Reviews

I called the local Firestone Complete Auto Location to inquire about an oil change. Mark told me he could fit me in today. I went and dropped my truck off at 9:45. He told me he 'would let me know when it's ready.' That was it. I left and walked to the local shops to kill time. I call Mark at 11:20 to see how it was going and he told me it wasn't even close and it would be done at 2-3pm! I went back to get my truck as I couldn't wait that long and I recommended to Mark that he tells customers how long it will be. He said he told me early afternoon. Complete lie. If he told me that, I would not have gone there to begin. I had been going to this Firestone location for years and never had this happen. The most I had to wait was 2 hours. A little bit communication would be appreciated.

I’ve been going to Firestone auto care for years and so far I had the best experience and would recommend other people to come. As well my wife comes here to for years and we both love their service that they do.

I used Firestone Complete Auto Care in Powell, TN. My first impression was okay but the price for repairs quoted were outrageous! I was charged $ 409.96 for a front brake job! Get this. They didn't even put new rotors on the vehicle and just used the same ones and turned them instead of putting new $69 each rotors on instead; charging me $249.96 for turning them and polishing them up. Sure they look new but they're not. $961.00 + tax for all the services I had done! Here's what they did.

I asked them what they would charge for simply replacing one spark plug and the ignition coil above it and they said they would charge $275. I asked if that could be reduced if I provided the parts and they refused to do so, saying it is policy not to use any but what they would source. So after buying said parts myself for approx. $75, it literally took 10 minutes to do the actual work, unscrewing the 2 pieces and screwing in the new ones. How they can justify $200 for 10 minutes of actual work is disgusting.

Went to Firestone store #678961 on Saturday 04/24/3021 had spark plugs replaced, gasket, and fuel injection. Shawn stated diagnostic person was not there. Went back on Monday and the service manager stated the diagnostic person works Tuesday-Saturday and I advised him I was just there on Saturday. Spent over $800 and that was not even the problem with the car. Go to another Firestone location and they stated the diagnostic person was there but would not be able to provide service because the lead mechanic was not in... Then went to a 3rd Firestone location and they stated my coils were bad and wanted to charge me another $800... That's just ridiculous... didn't even taken into consideration I just literally spent over $800 not even 48hrs ago... Made a complaint with corporate and stated area or district manager would call and no one has called...

Zero stars of I could. Manager ** on Bay Rd Saginaw Michigan would NOT put a brand new tire on our rim after seeing we was biracial! Said he couldn't put a used tire on, it was brand new with the receipt! Trying to get our new truck off the highway. He has now cost this company many future accounts. Bell tire goes out of their way to help their customers. Don't bother making a complaint. You'll get 20 emails with no contact or resolution! Go at your own risk! If you're anything other than ** I suggest not taking your business to them!

I've been with Firestone for over 5 years. I used Firestone card to purchase tires. I then went online to set payment plan to payoff tires, however you can only set their program to make payments for 6 months at a time. If you don't remember to go back out and reset you will be charged with high fees, reduced credit limit, and credit problems; and know I did not get one call to remind me that my 6 month payment schedule had expired. What credit card company does that!! Stay away from this credit card.

Took my Truck to Store 27855 to get two front tires replaced. When I got my truck back the next day there was grease hand prints all over the exterior and interior of my truck including the leather seats which is a pain to clean, went to operate my power folding mirrors and found out that someone manually pry them in and out damaging both, contacted the dealer on both issues & only requested them to take care of the mirrors trying to be nice, was told the Manager was gonna contact me. 3 days went by no contact was made.

Would've been gave more Stars, but my experience was very unfortunate. Met and spoke with a Danny, he ensured me what I needed was going to get done, discounts etc... I was sold. Due to Firestone in house drama, the females there were rude, switch orders, danny fired, and my vehicle not fixed, went to pick up after paying over $1,100 2 days later my vehicle crashed out, investigation started, they severed my break lines, I paid to fix, they didn't replace my 02 sensors which was the initial problem me and Danny figured out I've been known though, and almost lost my life coming from work interstate **.

Greg is the manager here, and he and his team are outstanding. 10 years no problems. Well Greg isn't in today but you know is....George is! (I'll take this post down once it's handled). George thought he'd be cute and try to tell me I needed a whole new caliper because he couldn't find a "bolt". Grand total for oil change, bolt for my caliper, and rotate my tires....$650+. Adorable George seemed to not realize I didn't need a caliper and that rotating tires is free since, ya know, I've been buying tires from this shop for a decade. He also seemed to forget the hilarious fact that I live 1 block up the hill and decided to come by to see this special bolt so I could walk the 100 ft to the hardware store across the street and get one for $2.

On March 17, 2021 I had Firestone Complete Auto Care in Richland Washington service my vehicle. I had multiple tires put on an alignment done and oil change and now two days later after putting 49 miles on my vehicle since they released my vehicle after service My motor has Seized along with all the evidence showing that all the work they said they did was not actually done such as balancing the tires along with charging $22 for a complete vehicle inspection.

Another day I noticed that one of my tires slowly loses air. I then took my car to Firestone on Lee Rd in Shaker Hts. Came there first thing in the morning and it was diagnosed as a rim leak (alloy wheels). The necessary repairs were done while I waited, and I am just as happy. The price was very reasonable; the other shops charge more than double for the same job and take longer or you have to drop your wheel off. Here everything was done in under half an hour. I highly recommend this shop.

This is for my mom, who is 74 and brought in her 2007 dodge nitro to this place. She told them she wanted to get rid of the numerous warning lights, replace one cracked wheel (she brought a new one), fix one window (the mechanism broke), repair one door (can't open from inside), fix a rear signal which is shorting out and worked intermittently, and get a tune-up because the truck was stuttering between 1000 and 1600 rpm. She had a well-written list to hand them. And she did, speaking to the man in charge, Josh.

I called in Allen Park on Pelham to see if they could take care of a leaky tire right away because I had to go to work. He said yes. When I got there, I observe everyone just standing around. So I knew I would be in and out. The check in guy said within an hour. I let him know I had to go to work. I called my dad a little upset because I needed to get my tire fixed on a Sunday and couldn't be late for work. I went back in after 10min to see no one even picked up the envelope to get my car keys. I asked for my keys and was able to find Amandos open and they took care of me right away. I had 3 leaks and needed a new tire.

Over the years, I have had three cars detailed and maintained by Firestone. Never had a problem. In fact I have always been treated with respect and my service was exemplary. I was able to afford the charges for the great service I received, and if any problems did occur, they were handled expeditiously as soon as they were detected. Dean ** was the General Mgr in charge most of the time and now manages the new location on Nissan Hwy in Smyrna. He is by far the most capable and fairest mechanic Mgr I have ever met anywhere. I highly recommend him to anyone who needs mechanical repairs.

Took my car there with the service engine light on. Hundreds are of dollars later the light was still on. Manager was rude and said it wasn’t in his notes. Even though if you start the car to move it you know it’s on. The location made zero recommendations for service to rectify the problems. Just zero help at all. Only offered to do another diagnostic test for free when we already had one done. Will never go there again. Overpriced and rude. Zero stars but that wasn’t an option.

STAY AWAY!!!! This establishment is NOT trustworthy. I took my car in for a standard oil change and state inspection. During the inspection they up-sold me and asked if I wanted to replace the battery (my mistake for agreeing). I check out, and the manager says they failed my inspection because they replaced the battery... Um, what? They should have done the inspection and then replaced the battery, but okay… This is mildly annoying. I leave to get in my car and notice the computer screen isn't turning on... I take the car back and they admit to doing it... (Great right? They did the damage, take responsibility and agree to fix it.. THINK AGAIN...).

(UPDATE 01/16/2021) 100 hours after contact with corporate no call from regional or district managers or store manager. No idea what's going on. Called corporate. Was told to give them until next Saturday (01/23/2021). On 05/06/2020 I sent my car in to have the engine replaced in it. I paid $2,496.70 for everything. On 05/14/2020 I got it back. On 06/17/2020 (day before my birthday hard to forget) I called in complaining about the rod knock. They said "come on in and we will replace the engine but you will need to pay for the engine and labor and that they may not have a motor for me in general." On 07/01/2020 my oil pan needed to be replaced but at the same time my newly installed engine had a Rod knock already (oil changes and maintained was kept receipts kept as well). So I told them about it and paid $1,115.99 for the oil pan and a full diagnostics of the car and for them to check out the rod knock.

I have all my vehicles and my daughter vehicle alignment work done at Firestone, which I purchased lifetime warranty for. Their work is very professional and thorough, any time l take any my vehicle for an oil change and alignment they rotate and balance my tires for free and their recommendations are always great. Thanks very much, I’ll be customer forever.

This experience happened to me a few years back but I tell everyone I know to save them from these predators. Spiro, at the Firestone at Wise and Roselle Rds in Schaumburg IL, told me I needed a new radiator, for $2000 to correct my over heating problem. A friend recommended I talk to her mechanic, T2Auto, for a 2nd opinion. After 24 hours, T2Auto told me the problem had been fixed by back washing it...total $98. Don’t trust Firestone, they are in it to make as much money as they can from you. That’s not good customer service.

Long story short I took my great running truck in for ac recharge and they charged me 1700 for ac work that never blew cold air. Also they illegally took my new 200 battery without permission and replaced it with another. I complained they wouldn't refund me. The manager laughed. I complained to the BAR. Then I was quickly offered a refund for the ac for almost 500. After I brought my truck home it began to have big problems. It now overheats. The check engine light comes on. I'm going to have it rechecked to see if Firestone really did the work they charged me for. Beware especially single ladies.

Firestone on Post Road in Warwick overall experience was nothing but top notch. Have had my car serviced there for years as well as my children’s cars. Customer service people at the counter were nothing but respectfully answer all questions.

I have been a loyal Firestone customer for over 7 years. The particular Firestone location near me has been the worst one I have been in and dealt with by far. I took my car in to have the tires checked, oil changed, brakes checked, and fluids topped off. What ended up happening is they broke a bolt while doing a tire alignment that was on my car. One that was important to my steering and suspension. The parts they needed to fix because of this mistake weren't going to come in until the next morning. That is our only vehicle and my husband has to get to and from work in the military. That's not a job you can call off from because you don't have a car! I had to make other arrangements to get my husband and son home which cost extra money on top of the fixes!

I have been without a car since November 23,2020... still waiting for Firestone exec or corporate to contact me... I call every other day and all I hear is "someone will get back to me in 3 to 5 days" every phone call. I have been going to Firestone for 14 yes fourteen years... so sick over the lack of customer care regarding this situation. Is this how a long standing customer should be treated.

Walking in there in a very uncomfortable state of mind you to tire issue she walked me through the process, did above and beyond her call of duty and got me in and out in a very timely manner. Very professional why

I purchased tires last year that comes with free rotation. I made appointment and dropped my car off only for tire rotation. I go to dealership for oil changes. Anyway an hour after having my car the Benjamin at the location on Clinton Highway in Knoxville TN calls to tell me they are refusing to rotate my tires and that I need to buy new tires. My tires have 80000 mile warranty but I have only put 22000 miles on them. I took my car to a competitor and paid to have tires rotated with no problem. I will never do business with them again. Very dishonest business practices and just try to sell you items.

On October 16, 2020, I took my 2017 BMW X5 in for an oil change at Firestone Auto on W. WT Harris Blvd. in Charlotte, NC. I had typically only gotten service at the BMW dealership but decided to try here after a friend had his BMW serviced at a Firestone. While in the shop, a tune up was mentioned and I decided to allow them to do the tune up as I had recently hit 85K and figured it would be good for scheduled maintenance. After hours of waiting for the oil change and tune up, the technician gave me my keys, cashed me out ($700) and I pulled my car out of the parking lot, only for my engine to be misfiring and unable to accelerate.

I am extremely disappointed and upset with the experience I recently had at Firestone, located at 1689A Post Rd, Warwick, RI. On November 2, 2020 I had my 2005 Toyota Sienna towed in for service, as we needed our water pump replaced. I called ahead and spoke with ** and explained what was going on. He said that he would be able to take a look at it in the morning and confirm if it was the water pump. Tuesday 11/3 towards the end of the day, I had to reach out to ** as I had heard nothing about the vehicle. He informed me at that time, they had to do another test in the morning to confirm that it was the water pump, and he would be in touch.

I do Search & Rescue and in the middle of an operation my starter went out on my vehicle. Towed to Silverdale WA location, only to wait 4 hours & told to go home. The next day I was told problem was a wire to Starter and would I agree to $370 charge to repair. I had already taken a taxi back to hotel in another city, rented a U-haul truck and took taxi back to get truck. Upon reaching my hotel, my truck would not start. I had to pay for another tow and waited several days for call that it was my starter was out. Now it would cost another $360 to repair! I called and asked for District manager for callback, not once but 3 times! Still no reply. Here is what sign says in lobby: Does Firestone guarantee their work?

I just moved to Texas from California and since 2012, my cars have been serviced by Firestone. This is my 3rd state that I moved to for Government Service and every time I visit a Firestone, I always receive great service. There was only one negative incident I experienced and I can say after posting the review, I was immediately contacted. So today, I’m posting a positive review for the Amarillo, Texas location on Coulter Road. This is my second visit since moving here and on my 1st visit I learned I would need tires. Knowing there would a special on tires the following month, I chose to wait. Roland confirmed the promotion and offered to call me the next month. I was surprised to receive a call as promised. The front crew personnel are great and personable. This will be my new location as long as I am a resident. Bravo Zulu!!!

I showed up at 3:30 pm, an hour early for my 4:30 pm appointment and they got my vehicle right in. Only issue was while they were dismounting my old tires a TPMS Sensor was broken. This happens, I've broken them myself dismounting tires, the problem is they said it broke when tire went flat. I disagree, I didn't drive on a flat tire. The tire started to go flat sitting in a parking lot and never moved until the spare was put on. Best guess the TPMS Sensor will cost anywhere from $50 to $100.

I took my vehicle in for a diagnosis and repairs. They let my vehicle for a few days. They took my 1700 cash but refused to give me a receipt until the vehicle was done. They took my new battery without my permission and changed it out for one of theirs. They charged me for ac repair and check and even said my AC worked great but lied. It did not. I complained to the BAR and Bridgestone offered me 498 dollars refund for the battery and AC charges. After I brought my vehicle home it almost ran out of brake fluid. The color was pea green. They must have never checked or changed it at all. Beware..

Waited 7 hours for a headlight bulb replacement only to have a burning coming from my lights now, and two scratches that are to the metal on my Mercedes where they tried to remove the bumper when not needed to replace the bulb. They won’t fix it, return my emails, calls, and are supposedly investigating it. Meanwhile I can’t drive my car without it almost starting a fire. It’s been a month.

I was referred to the Firestone on 4712 Blanding Blvd in Jacksonville FL 32210 on 10/08/20 for an alignment. When I got there I asked for an oil change as well; I got there at 4:56pm. ** who works the front counter advised me the technician wasn’t able to do the alignment; he said he tried but couldn’t get it done. ** said I could come back Tuesday when ** gets back; he said the technician finishing up with the oil change. I left there at 6:07pm they was closing the shop. I’m driving I get to a red light I see smoke coming from under my hood; at first I thought it was the car behind me. I continue and the smoke coming from my hood is really bad; and my car smelled like something burning. I couldn’t take my car back to them because Firestone was closed. I thought the technician spilled some oil and it will burn off; the next morning I notice something coming from under my car.

Service technicians don’t take the time to over check the job they completed, I’ve noticed they only do what is written on the invoice and not even check to make sure that it is done correctly. When technicians gets into customer’s vehicle they are not serious about cleanliness of the customer car, the technicians need to put in paper mats to keep from putting oil and grease stains on the floorboards and they also need to wash their hands before entering customer’s vehicle to keep oil and grease stains off of the interior and steering wheel also. They also have told me that they fixed a issue with my vehicle and they actually did not fix the problem. I’ve had numerous experiences with this in my vehicle and it needs to be addressed to all technicians at Firestone.

I have decided to pay my balance down asap and the vehicle will be taken over by Subaru specialists. I would like to thank the staff for all of their help beforehand.

Hey, I am not the type to even write reviews but this warranted one. Almost 6 months ago, I took my wife's BMW X1 to Firestone, located in Richmond, Virginia (4910 W Broad St.) because it started smoking. I ran a diagnostics test on it and it stated that it had one oil leak. I got it towed to BMW in Richmond and they ran a diagnostic and they provided good detail and came to find out that it had multiple oil leaks and other issues. Long story short, the bill is close to 6,000. I decided to do a claim because the persons at Firestone couldn't even return my washer fluid cap back on (which I still don't have). So it made me think, if they can't even do that correct, then what are they doing underneath the hood. Come to find out, when I was submitting the claim for the BMW, they were not doing the oil change correctly; which made me to believe that it started causing other issues.

Updated on 10/26/2020: I made an initial inquiry to this company over a month ago. I started at the original store with no results and worked my way up through the system, eventually getting to the corporate offices. I received a reply that stated that they would get back to me by 3 working days. I even left a voice message with the President of the company.

I will never go to Firestone ever again, and I recommend that you dont either. I took my car to this location, and shortly after I left my car starting making this slight grinding sound. I couldnt figure out what it was, and a few days later it ended up breaking multiple components of my car. I submitted a claim, and immediately started being bullied by the person handling the claim. It was obvious he was trying to push me into admitting fault, accusing me the entire time of breaking it myself and trying to get money from them. He said they would have an inspector to come look at the damages, and that he would be in contact with me. It took weeks for the inspector to reach out to me and set up an appointment, this whole time Im without a car.

I went to Firestone to have them put in a new alternator in my 2004 Jaguar X Type 3.0 ltr. According to Autozone the alternator was bad (that's a whole different story). After they changed it out, Rick said it was not the alternator and claimed it had to do with the wiring having a short or something. HE RECOMMENDED I GO TO Nasa Automotive Electronics to get a diagnostic test done. $68.00. Now note, since I left firestone, the battery light is now always on.

My serpentine belt snapped and they were supposed to replace a helicoil so it would stay, instead put a bunch of JB weld in and said if it didn’t hold, I’d have to replace the timing cover ($1000+ labor alone) but if they tapped and threaded for the bolt to ACTUALLY stay, it would have been fixed. But no, they expected me to come in and spend $3000+, so I waited for my neighbor to fix it and that’s when I found out FIRESTONE DIDN'T EVEN FIX MY CAR. I spend my money at this place and risk my credit, trusting a MECHANIC to FIX my car, not look at me like I’m a walking paycheck for him. NEVER go to firestone.

I would like to say that the desk individual was extremely nice. Now I will explain how this company is overcharging their customers. I brought my truck into a Firestone company off of Stetson Hills in Colorado Springs, CO. I kept reviewing a ABS and Stabilitrak error that would cause issues while I was driving. I looked up multiple auto shops and called around and every single one was closed on weekends due to COVID. I’m active Duty Air Force, which makes it difficult to not have a vehicle during the week. Firestone happened to be open over the weekend, which was so helpful. They took my truck in on Friday, and stated they would run a diagnostic on my truck Saturday morning. They called me at 9:13 AM on Saturday and stated I needed to replace my driver side bearing and that I needed to replace both front axle shafts, which caused the bearing issue to begin with. They said it would cost $1700.

The worst shop I have ever been in my entire life. The person who staying on reception to grab your keys, so unprofessional and disgustingly rude. When he was trying to tell me that my oils and fluids are leaking, I was trying to let him know that I have just spilled everything myself on the part, therefore he is thinking this way. He started yelling at me saying "what do you know about cars!", "Your car is bad," literally yelling at me and interrupting my each word I am trying to say to him. I have been in many shops in many states and countries, and for FIRST time in my life I am observing such rude customer service. Never ever I will go there again and I recommend everyone to stay as far as possible from this shop full of outrageously rude and impolite people.

I purchased a CV joint 2 weeks ago, Christina assured me that and front end alignment was done as part of service to front end. Last week I purchased 4 Bridgestone tire tires for $998. Christina told me I needed a front alignment. I reminded her of our conversation prior, she said "no history of it", I paid the bill and left, contacted corporate. Isaiah responded that someone would contact me within 48 hrs, 3 days later, I emailed him again. He said.someone would contact me within 48 hours. Has been 6 days, no contact. Also advertise on a $100.00 rebate, cannot find where to submit. Very dissatisfied with management.

They suggested $1200 of brake work I did not need. Made it sound as if I drove off the lot I would get in a crash. A 50,000 mile tire has a next to zero replacement warranty. Any work they said was just a suggestion, within 2 days, would be the issue I had. I believe they created issues to make me pay for more repairs. I will never return to Firestone for anything. I have a lifetime alignment with them and I will never take my car in for them to do anything. I was told they are not mechanics, they are technicians.

I had an appointment on August 14, 2020 for an oil change & tire rotation. I received a call regarding a tire that was unrepairable due to the location. So I decided to order two new Hankook tires because one had been previously fixed & I was willing to replace them both. I was in Michigan from Arizona to relocate my 89 year old mother whom I was becoming her care giver. ** was my service technician & put in a call searching for this particular pair of tires. He found them in Indiana & scheduled an appointment for Monday. Then later called to make it for early afternoon Tuesday the 18th. My mother & I were leaving early Wednesday morning.

I dropped my car off for an oil change at Firestone on 07/23/20. On 07/24/20, My car started making a loud engine noise with the dashboard illuminating the engine light, the EPC light and the oil light. It took me a week to locate James **, the claims adjuster but before I contacted him, Brandon at the Bossier location called to deny my claim and inform me that Bridgestone America would not rent a vehicle for me. So I rented a vehicle for a week.

Not only did I set appointment but arrived 10 minute early. My car sat for over 40 minutes until I said something. Then the service manager came to me and asked me to look at something. I have a 2018 VW Tiguan, he and 3 others showed me a plastic oil plug and said it needs replacement and can only be used once. I said ok for $20.00. Went to lounge and looked it up on my phone. Complete LIE, don't have to replace it. They were just trying to screw me. Cost on plug is under $5.00. 2 hours later, they could not reset oil change on dashboard. WOW. I left and went to youtube and fixed it in 5 minutes. NEVER GOING THERE AGAIN. RIPOFF.

On 12/06/2016, I purchased two rear tires for my Cadillac CTS Coupe (P265/45R18) for a total price of $330.82. Great price because sweet little Sam (on Van Dyke in Sterling Heights, MI) made an error so he had to give me a discount of $207. The total price would have been $537.82, which was the price I was prepared to pay. I really appreciated the discount so I went back and purchased two front tires.

Counter help acted like they didn't care if I was there or not! Was trying to get a set of tires for my truck. Asked for price 1160.00. I said ok then tried to charge me 1400 when I said I was paying cash. Very disrespectful when a supposedly professional business tries to pull a quick one on you. Will not be back for anything EVER. Went to Rick's Warehouse and treated like they wanted my money and business. Firestone is a joke and ripoff. Don't waste your time or money there.

We dropped our car off for an oil change and a brake inspection. They could not figure out how to start our car (it has a fob). They thought the battery was dead and jumped the car. The mechanic admitted that he could not find one of the car battery terminals and so he just hooked the charger cables up to something. They completely fried the electrical system of our car. Then, they lied about it. Interesting coincidence that we take our car in for an oil change and a brake inspection, and it ends up with a dead battery while sitting in the parking lot of Firestone for 1 hour. We had to pay $350 for the battery replacement. We picked our car up after that and refuse to let them do anything else to it. Beware of this place -- they are dishonest and don't know what they're doing. Terrible business.

I took my Acura MDX 2013 for oil change in March. They recommended tire rotation and Alignment so I have it done with them and last month I took my car there for break check and I was told front brakes need pads. On last Saturday coming back home my break did not work when making left turn on very slow speed. I was very lucky to avoid accident while my family was with me. After pulling on the side of the road I notice inside treads of my front tires are completely gone. Tire look fine from outside but if I turn my steering left or right I can see that. And I check online and find out its bad alignment. I took my car back to Firestone. As soon I told him what happened they become very rude and blame me that maybe tire is wear off due to my driving. They did not even look at the tire. Now I took my car to dealer to have it fix properly and it cost me new tire alignment and new brakes. I would not recommend Firestone in Patchogue NY.

They are very knowledgeable about the services I need. They are helpful if there to busy to help me they call the other Firestone to see if they can help me. I will continue to go back for all my automotive needs.

Well, I was charged 470 for pass side rear brake only they charged me to check all my brakes. Said front brakes were almost new and they were shot. I had to take somewhere else to get new front brakes and rotors then when Firestone bleed my brakes they never fill my brake fluid up, was half low. Never rotated my tires like said they did. Not happy and I have a Firestone card I will no longer be using.

Updated on 08/18/2020: I have complained to the BBB; Pissed; Yelp and Consumer Affairs about this to all the above and nothing has been done to remove the shock strut and put it in correct with all its parts that came out of the box!!!

Chad ** was my sales associate. He was super helpful and friendly. He explained step by step process of my car needs. He also helped me with discounts, so he didn’t try and oversell me on things I didn’t need.

This is in reference to the Firestone Complete Auto Care, located at 1499 W Horizon Ridge Pkwy, Henderson, NV 89012. Store #745097 Managed by **. On Thursday July 23, 2020 I caught a nail in the center of my tire, and not deep. I went to this location and a staff member came out and looked at my tire. He said it could not be patched and I would need a new tire. Thank God they didn't have one in stock and he stated he would get it brought over on the following day, Friday July 24, 2020.

Store located is 1645 highway 138 SE CONYERS 30016. 770 922-2015. On 07/06/20 I took my 2006 Chevy Tahoe to Firestone because it was Shaking and trembling and I wanted to see if They can figure out what is going on/what is the problem. After talking to one of the Person at the front they told me that it would be $10 to Diagnose the problem. I agree to pay the $10 so I can know what it is. Later on that day I was told that the problem is (right and left IDLER ARM & PITMAN ARMS). Was told that would fix the problem $889.95.

Stuck in Nashville in 96 degree heat with NO a/c. We were frantic to get it fixed as our destination was still 3 hours away. We were at a different Firestone unable to be seen that day, when they kindly called over to the Church Street, Brentwood, TN Care Center. Tim answered our plea and walked us through all of our options for Andrew his tech to complete. Our service time was as discussed, price dead on, and a/c was blowing hard right before closing on a Friday! We will definitely recommend this team for your service needs!!!

I took my Acadia to the Firestone in Lacey WA due to wobbling/shaking/“stalling” while increasing in speed and had appx $2000 worth of work done. Brent says you guys are good to go and you will be able drive anywhere in this vehicle and if there is anything that is needed to bring my Acadia back to his store due to the lifetime warranties and not to let NO ONE ELSE WORK ON THE ACADIA. Brent was very adamant about bringing my Acadia back to his store ONLY. I drove my Acadia appx 1 hr and it breaks down in Lexington WA, showing the traction control code, showing the stabilization code and now my check engine light is on and the wobbling/shaking/“stalling” with increase speed is still there.

Took my car in because it was leaking oil. The manager told me it was my harmonic balancer seal was leaking. He told me he fixed it. Next day I still had my leak very bad. He then told me my valve cover at the back was leaking. He told me I needed an intake manifold set. This would cost me 714.00. I told him to do it. He had my car all day. Drove my car home and the next day I had oil over my driveway. I told him I looked behind the oil filter and saw a lot of oil. He told me it was the valve cover in the back. I told him I felt all around the valve cover and couldn't find any wet areas. He told me to bring it in tomorrow. I brought it in and he told me he would fix it. He told me I was right about the valve cover gasket. He told me to leave it and he would call me up within 3 to 4 hours.

Last time I use Firestone Made appointment online. Got there 20minutes early(as requested. 1hr 15 min later I went to find my truck. Found it behind the building...on the lift. No one working on the vehicle. Waited 15min to see if tech returned. Went upfront an told them I wanted my truck right now! 30 min later... I finally got it. Never got the tire rotation I was promised with the purchase of $900 worth of tires 3 months earlier.

I went into Firestone to have my brakes inspected today (7/13). The women comes back and states I had “a lot of other issues going on”. I was advised I needed a new radiator and breaks on the front and back amongst other things. The price came out to a grand total of $3635.81. I had another appointment with International Tire. Left my car there, received a call an hour later and was quoted $980 with new radiator and front brakes. The rear was not needed. I will never recommend Firestone, not even to my worst enemy, and I know I was being scammed. Not to mention I was asked and pressured into opening a Firestone credit card. They will never keep or get business with that poor service.

Came in to Firestone Aliante and 215 in Las Vegas Nevada with a simple front tire leak. There is a large nail in the driving surface of the tire. Would have required a simple pull the nail out, plug the hole, put more air in it. Tire didn't even need to be removed. I was the first one in the door. I was told was going to take an hour to an hour and a half. I came back a little over an hour and a half later. My car hadn't even been touched. I was then told I would be the next one in line but he neglected to tell me that they had still 45 minutes to an hour left on the next one. I came back half hour. 40 minutes later car still was not touched.

I made an appointment to get my brakes looked at and it turned out that I needed all new tires, $1100 later I walked out with new tires along with a few other items fixed. The person who was helping me said I needed shocks and something with the fuel system, said I would do this another time. When I was leaving the lot I noticed that each time I stepped on the gas, the rpm’s went between 2-3, I drove with it this way for a week. I called back the next weekend and tried to make an appointment about this problem thinking maybe they adjusted something too much and the same person told me this was normal so I did not go in.

Went to the location on Peoria Ave. in Phoenix, AZ. If you go here, ask questions and ask for proof!!!! Wish I could give 0 stars. This was by far the worst experience I could've possibly had. I bought new tires from Firestone in October. I paid for the warranty and roadside hazard just to be sure I was covered if anything happened. Well, at 10:00 this morning I noticed one of my tires was flat, I knew to call the number for warranty to make sure it was covered and they told me it should be.

I had brought my car in to get serviced for my windshield wipers did not work. I actually had to bring back 3 times to fix the issue of not wiping. They replaced the motor and my windshield wipers are not working again. This is not right!!! I would think that they would know about each model of car and year of cars so this does not happen again. I am upset about this matter. Thank you for letting me vent.

I took my vehicle in for oil leak. They replaced the oil pan gasket ($450.00). Took it home, called the day, told them it was still leaking and said bring it in to check it out. They call back and said it was the rear main seal, cost $1700.00 to fix. So told them I just pay $450 for the oil gasket to fix. I ask, "Do I get the $450 toward the bill to fix rear main seal." He said, "We don’t do rear main seal." That I should take it to a specialist. I ask about the $450! I just paid. He said that my vehicle had a lot miles and "you’re going have leak" and said that my frame was rusted and wouldn’t pass inspection. I gave up because I wasn’t getting nowhere with this guy so I took the loss. I took it to the dealer to get fix and it was the oil pan gasket, no more leak. When I tried to give a review it said it had expired. I never take my vehicles to them.

Never will use Firestone again because of lack of customer service issues and lack of knowledge.. I and my family have used Fire 50 years.. I have had several Firestone credit cards.. But me, my six children, and all of my thousands of clients will hear about the terrible experience I had today.

On 06/09/20, I made the biggest mistake of my life by coming to this firestone in Carlisle. What was suppose to be an easy oil change and tire rotation turned into a nightmare. The day after my maintenance, I was about to wash my car and saw there was a huge oil leakage in my garage.. But that’s not the worst. I also noticed the day after that I was hearing squeaking noises from my tires. I inspected my tires and saw a huge gash in my tire and the rims being completely scratched. Now I don’t only have to fix these mistakes they did, but now have to pay an even heftier price.

I had an oil leak. Took my car to have it fixed at Firestone to get fixed. The associate was verily friendly that helped me. Later that day they had called me to let me know my car was complete and ready for pickup. As I was very happy to have this complete, come 2 weeks later my car was leaking oil again. Called Firestone to advise them of the issue, they had me bring it back to the shop to be looked at. As they look at my car the oil leak was not what I had originally paid for they fixed the issue. The associate at this time was not as friendly. Went got my car and lo and behold I get home a couple day later get home, once again my car is leaking oil. Sorry for a long story short, I feel I should of been compensated for all of my worry and to have given up 3 Saturdays due to an issue that should of been fixed the first time.. Kim

During Covid-19, none are wearing masks, there's no hand sanitizer, the place is filthy, the seats look like someone rubbed grease, sweat and food onto them and the bathrooms are a mess as well. There was dark marks on my door, dashboard and steering wheel indicating that they didn't wear gloves and didn't wash their hands after doing whatever. Price wasn't great for what what I bought. Personally, when people don't call you by your name and call you Boss, it's another word in the service industry that's demeaning. On a positive note, the service was performed within the time given. I wont be going back.

On Saturday May 9, 2020 I went to the Firestone website to schedule an appointment for tires. I choose my tires and scheduled my appointment time for May 15, 2020 for 10:00am. I walked in the Orangeburg store where the service was scheduled and was told the tires were not in. The manager then told me she could order some tires and they would be in on Saturday morning at 10:00am I show up at that time only to be told the tires would be in Tuesday. They can get them in but they will not be going on my truck because I am taking my business and money somewhere else.

While being tossed around to different locations, I finally decided to visit Firestone Complete Auto Care @ 660 Cross Creek Mall for my tire needs. I will say, that ** the store Manager was very detailed oriented, courteous and knowledgeable about my auto care. I am late posting due to having death in my family, but I must say it was nice to go to a shop and leave knowing that someone actually took the time to diagnose and access the needs of the customer and leave not feeling you were taken advantage of. Thanks again ** for your wonderful service.

I bought new tires from Firestone in Aurora on New York street. They were having a sale on new tires and I needed new tires so I bought 4 new tires at a low price. And the service guys did a great job.

I have been a Firestone customer for over 30 years. Yesterday, April 13, 2020, I had the unfortunate displeasure of going to the Firestone at 465 Morrison Rd, Gahanna, OH 43230 because I had a nail in the center of my tire, and I have the road hazard protection that will repair the tire or prorate a replacement. They said my tire was split on the edge (the side that is close to the car). I thought it looked suspect and I wondered if they did this to force me to buy a new tire instead of getting the free repair.

I took my car with my wife to have it checked in October as it had a bad ticking sound. They did diagnostics on my vehicle. They said it was this and that and that and was over 3,000.00 dollars. I said if it is for sure what the problem is and they said yes that their mechanics are really good and it will take care of the problem. Well it did not take care of the problem and has been taken in a couple more times. Their mechanics now say it is the valves, why did they not say that in the beginning? Then they said when it need an oil change they will put a different oil, Why not just change the oil and put the other oil they are talking about. Well I called Firestone on 1-27-2020 and I explained about the problem and that it is still ticking and also now had a burning smell. They said they would have the district manager call me the next day.

Overall Firestone has been very helpful, fairly priced and were pretty close on estimating the time of completion. The waiting room and restrooms were very clean, had complimentary coffee and water. I would highly recommend our Firestone store in Port Orange Fl.

Was given an online quote that supposedly included all fees. When I got the bill it was almost $200 more than the quote 'because of extra fees'. When I produced the printed out quote I received from the company I was told that it wasn't valid....

I took my car to Firestone recently to get a full set of tires and I was happy with the warranty and the price wasn't too bad either. The only negative thing that I have to say about it is that a month later I had a faulty valve stem that was so bad that whenever you walk by the vehicle you can hear are spewing out of the tire. Unfortunately since I was in Mississippi at a time with my grandmother there was no other Firestone for 65 miles so I had to pay another place to fix it for me. I hate that after spending $700 on tires that I had to go spend more money for an issue that should have been prevented.

Been using Firestone for a long time. Helped with a insurance claim when the battery broke hose from the metal harness in a rear end collision. One of the workers also assisted me in the purchase of new tires when I was informed in time dry rot was exhibiting itself.

I gave an overall rating of 4 out of five. The processing and waiting was a bit longer for an oil change. The whole visit took almost 2 hours.... I could do my oil change in 15 minutes or less. Price was on the upper edge of average. Quality of work, just average.

I went to Firestone with very little money and a lot of car problems. I didn't even think I could get a credit card but they got me approved for 900 in credit and fixed all my issues. I paid it off on time and now I have a real credit card too. They fixed my car and my credit. Thanks Firestone.

Took Mercedes Benz in for Tires, Oil Change, Coolant Flush and Inspection. They did the Inspection first and car passed no problem. Oil change and tires were next. I asked them to check for an oil leak because I was hearing a noise like there was a pressure leak at startup. I was told that's just due to the cold start temperatures here in Texas.??? They said they were unable to do the coolant flush because they didnt have a part to drain it. Ok, just finish so I can go. I left and next day the car is shaking as speed approaches 40-50 mph. I took it back figuring it wasnt balanced correctly.

They figured out the problem instantly and repaired it promptly. I was happy with the price. They were personable and professional. I have since scheduled another car for service. I would recommend them to everybody I know.

I have been going to Firestone for several years with my past three automobile. They are courteous each you come and call for service. The service for your is prompt, you are not sitting in their shop all day for your call. They are all top of every quest you asked. If they can’t fix a part they tell you promptly.

Firestone on Military Road in Niagara Falls New York has amazing service. All the employees are always happy to service your vehicle and they explain everything to you. A while back I had a flat tire and they actually saved me a lot. They suggested to get it patched so I didn’t have to spend $1000s. They are always fast at their job and I always have customer satisfaction.

This company should be charged with price gouging on their parts they install on customer vehicles. My son’s car broke down on the way home from college and the only service center in that town was Fire stone. I found the harmonic balance or that they replaced almost 70% cheaper at an Oreillys parts store compared to what they charged. On top of that the time it took to repair the car was beyond what the labor book stated it should’ve taken. I filed a complaint with corporate fire stone and was treated like dirt. This is a horrible company. I wouldn’t recommend them to anybody. It’s a shame how they take advantage of people.

Well, I walked in expecting the same old repair shop. What I got was a very nice person, greeting me right away. Very happy, upbeat. I told him I have a appointment, and I don't want to spend 3 hours waiting. I told him that's why I make appointments. He looked at me and thoughtfully asked, "How long can you wait," I explained be I had a drs appt to get to and need to be out in 45 minutes. He said, "Ok, I'll do my best." So I sat down, looked at my watch. Waited. 52 minutes later, called my name and I was out the door.

Great customer service. Good prices, but great when there is a sale. Overall maintenance of the vehicle is good. Wait times are about the same everywhere you go. I'm very satisfied and I highly recommend them.

I got an oil change and tire rotation, the price for the oil change was about the same as anywhere else. But they charged me $20 to reset the tpms. I would think that comes with the tire rotation. Other than that the service was top notch, The people very friendly and helpful. I would recommend them.

Sales guy was rude and unprofessional because I wasn’t willing to purchase tires from them. He hung phone up on me and didn’t tell me my car was ready to be picked up. When I cashed back he was still rude.

I took my car in thinking my starter was bad. The guys tested it and found out it was the timing belt. They called me with my options as far as getting it fixed. The job did not take long and I had my car back before I knew it.

I have had work done there with all my vehicles over the years. Mike the service rep is always on top of things whenever I call or whenever I go there to pick up my vehicle. Prices are really good compared to others because I’m a shopper when I have to have something done. I highly recommend Firestone where I go in Plaistow NH.

Service staff where I get services is very attentive to its customers needs. Upfront with costs, automotive test results, and expected results. The staff is also familiar with their clientele and concerned with customer satisfaction.

Service manager was professional and courteous. Made me feel comfortable. Many companies seem to take advantage of women when they come in for car repairs and service. He explained what I needed based on my prior service and showed me filters from my car and the need for replacement.

Came in for oil change and tire rotation.. Good experience with staff comfortable seats and clean restrooms. Will definitely come back for future oil changes. And will share my experience with friends and family.

I went to Firestone to get my front left tire changed because I had a nail in it. I left Firestone paying $240 on two new tires but still had on the tire that had a nail in it. I assumed they listened to the customer when they ask which tire to replace. I also assumed they checked all the tires before changing. This was a terrible experience and incredibly frustrating because I’m still driving around with a nail in the tire. I have warranty with this place for no reason because I will never go back.

I went to Firestone 3x in the last week. First I went in for a inspection to maintain my 2006 Pontiac Torrent. I have previously (4/2019) used 2 other mechanics on my car during the time I owned it. This time was different. I said, "Hey I'll go to a national brand and get my car care for inspected properly or wheel alignment is necessary right." I get there at 7 a.m. I tell him it wasn't smooth riding and I get a groaning sound when turning the steering wheel. I wait for my inspection to be completed. It took nearly an hour for him to tell me that all I needed was new tires because my tires was 10 years old and they don't recommend that you keep them that long, sway Link Bar because there was not one on my left side front of my vehicle (thats what probably causing the sound I hear while turning), a hub bearing and seal on my front driver side Tire and ball joints for the front of the vehicle.

Hi, I visited numerous Firestone Service Centers over the past several years from Connecticut to Rhode Island to Massachusetts. The reason for having changed from service center to service center is because the repairs were deficient, with either wrong parts replaced that did not properly fit the vehicle or because of missing parts from the vehicle after a repair was completed or simply because staff was incredibly rude to customers (belligerent, uttering all sorts of profanities, etc). One facility in Warwick, RI performed a bad repair which they rationalized with, "Oh just keep driving around. The steering system will fix itself. Just keep driving around." This hardly seems in tune with keeping vehicle and driver safety in mind.

I've been going to the Firestone Auto Care center in Little Elm TX (north Dallas) for a couple of years, and have always been satisfied with the high quality of their service. From the manager Brooks ** on down, each person has made an effort to meet my needs in a timely manner, whether for an oil change, a new wiper blade, or recently for a new set of tires. I did my research between top-end tires from Bridgestone/Firestone and Continental and almost went with the Continentals before Brooks stepped in and helped meet my budget with their new QuietTrack. Overall, this center lets me know when future service may be needed but are never pushy or sales-y about it, leaving me comfortable and trusting. Great place.

I give this place NO STARS after they totally ripped off my 19 year college student daughter. They charged her $331.02 for a battery. Here are the details. I sent my daughter to Firestone because I wanted her to go to what I thought was a reputable corporation. She is from Missouri and going to college in Greeley Colorado so we do not know any local repair shops. When I called the shop after I found out how much they overcharge and took advantage of a young 19 year old college student I spoke to Eric. I asked Eric (as a normal customer) if they give an estimate of the cost of repairs before doing the repairs. He assured me that ‘Yes we always call and let you know what the cost of the repairs will be before doing any work.’ I then asked him why he did not give my daughter an estimate of repairs BEFORE doing them on her jeep.

Amazingly professional and purely focused on customer experience. The people at the Firestone Service Center in Bloomington Minnesota have impressed me in a way that very few service organizations seem to be able to do anymore. We have been Firestone customers for many years for all of our auto needs. We had been using a different location however. More recently we had ongoing issues with that location on service, quality, pricing, miscommunication and frustration. We had decided to go somewhere else. I wrote a general feedback to Firestone and was contacted immediately by John in the Bloomington location (in fact in my voicemail he left telephone numbers and the times that I could find him and invited me to call him anytime because he urgently wanted to fix this for me).

Went in for a advertised free front end alignment inspection. Was told by mngr the front end of my 2015 Corolla "way out of alignment" and I needed all 4 tires replaced. One of the front tires was brand new. I was quoted $480.00 for 4 tires. Told him to do alignment and replace the two front tires. Was charged $480.00 for 2 tires and ($99.00) alignment. Mechanic checking me out, whom I liked, explained alignment was fine but tires were bad and that is what caused the shaking/wobbling in steering wheel. Tires were $114.00 per tire. Tons of added fees. Felt very very ripped off. Will never return and will pass the word.

I went there a month ago for my annual inspection and they somehow talked me into paying $800ish for it which included two new front tires and I was told I was covered under warranty for these tires for 80k miles. I then drive the car for 56 miles and one of the tires gets a flat. They say now the warranty is only for “treads” and that is it and I could have gotten other coverage for them but I didn’t get it, even though it was never offered to me.

This is a place to avoid. I believe they intentionally damaged a part of my car to up sale me a new part and service. When I spoke with the manager, and brought the part in, he said these pinhole pricks in the CV boot happen all the time which is inconsistent with the opinion of other industry professionals. Ten days before going to Firestone to have a flat tire fixed, my regular mechanic did an inspection on my car as part of an oil change. At this inspection the CV boot was in good working order.

I had both of my headlights burn out within a day of each other. I called several places and if you know about the Malibu headlights you know they have to take the whole front end to reach them! Well the places I called wanted 250 dollars for this service and the manager at Firestone did it all for under 200 dollars. These gentleman at the Independence Missouri store went above and beyond to help me and I just want to say thank you very much!

I bought four tires in June. They overcharged me $150, charged me for a $16 warranty per tire without asking, then lied and said my battery was bad. I had it tested 2 other times and it was fine. Not to mention, just tried to have my tires rotated and apparently they are scheduling 3 days I advance. I have never been told I need an appointment when going to Les Schwalb, this place sucks!!!!

My husband took our truck to have tires rotated and balanced. He was asked if he wanted the tires taken off the rims and switched, so the shiny side of the rim would show once they had been rotated. He told them yes and was advised there would be a $30.00 charge for this. He said ok. He would pay the $30.00. 2 days later he noticed the rims looked corroded and assumed those were not the same rims. He called the county constable office and a constable came to our house. He explained that it appeared the rims had been stolen.

I came in for an oil change and when they had finished I decided to schedule another day to purchase new tires. This was about 5 days in advance and they told me they had the tires in and that it would be all good to go by the Thursday I scheduled to get them. Came in the day of, and at closing they told me they needed the 4th tire since they didn’t have it. Someone should have communicated that to me in advance AND why did it not be taken care of when I got it scheduled?! Terrible service and I have been coming to this Firestone location for around 8 yrs now. TERRIBLE. Should really get a 0 of 5 star rating.

A pleasant experience every time I have my car serviced at Firestone in Stroudsburg Pennsylvania. Manny is a great mechanic and always friendly and helpful. I am usually in and out in a good time frame and they keep to my appointment time almost every time.

They are not honest! I needed only alignment but they told me that they have to remove rack and pinion. They asked $500 for it. They told me that car will be ready until next morning. I didn't trust them because I put new rack and pinion and just needed alignment. I came back in 10 min and my car was outside already done. I asked what happened and they told me that they finished it because they put 3 people to work on it. They didn't call me when they finished and if I didn't come back they would hold my car outside and charge me $500. Never trust them. They charged me $101 for alignment and $227 for that 10 minutes of extra work that they didn't do. Be careful guys and don't trust them.

Husband went in on 1/18/20 to purchase set of HT 685 Bridgestone tires and spoke with Anthony (manager) who claimed to know nothing of wife's phone conversation the same day. Sales Advisor Kirk has already quoted us on 1/2/20 for $695 and change. Could not get HTs right then, purchased new Revo 3 tire on passenger rear that had a nail in it for $135 on 1/8/20 and would get HTs later in the month. Kirk ok and would hold tires for us. On 1/18/20 is when purchased HTs and Kirk was off but manager (Anthony) changed original quote by Kirk due to method of measurements (computer versus manual) of $33. He charged us $33 more on the purchase of HTs $728 because Kirk used manual method.

Real simple! My tire blew out, called the Brentwood CA Firestone on lone tree way. They said, "We’ll take care of it." Took 3 hours to replace a tire. Go figure! Poor management. And no one takes responsibility.

I originally bought four tires and a lifetime alignment for my 2000 Jeep Grand Cherokee. My jeep has a lot of rust and when they went to do the alignment they were having a real hard time turning the sleeves. But the worst part is I saw him start to tighten up the sleeves without having total toe in the green. I got the store manager and he had the mechanic borrow from his fellow mechanic an electric heat induction tool. This allowed him to do the job. Now months later when I went to get the tires rotated and Alignment check because I saw a little bit of Feathering on the one tire they said they couldn't turn the sleeve. Just amazes me how they had the ability to do it when they took my money but when it was free they no longer had the ability. So I took the Jeep home and took the parts off and heat them up with my torch and freed them all up.

Went to Firestone on 1/02/2020, appointment was for 2:p.m. The service I was getting was front brake pads. They found others issue wrong with my Vehicle. So when I ask the technician what the price would be for the complete service, respond was 1,307.00 for everything. That when I showed the store manager the app on my phone about the discount. He act like he never seen it before. Five and half hour waiting period,1,307.00 dollars,350.00 of that for labor. I will never go back to this firestone.

Service tech found a caliper bolt missing and the other loose. They located the bolt and continued with my brake service on the car I just bought but without their great service I would hate to think about what could have happen while driving the car. They quickly told me they could not release the car unless it was fixed or a wrecker would have to pick it up. I didn't mind it because I knew they were looking out for my safety. Great job.

Updated on 01/10/2020: They still have not responded to my compliant like they said. Their last email over a week ago where I had written about the nail in my tire. Firestone said the hole could not be replaced. Over a week ago Firestone said they would get me including the reason why I was asked if I wanted to keep the old.

Made a on-line reservation last week for this Saturday morning. The next day received a confirmation. Today, I RECEIVE AN EMAIL THAT MY RESERVATION HAS BEEN CANCELLED. I contacted the email site of Firestone and they told me that I must call the actual store for information? So, I called and the Firestone store told me that they were "booked" until next Tuesday. I told the manager that I had a confirmation for a reservation and I was told that "Oh, that thing never works." What's the point in going thru the trouble of the on-line reservation. NEVER AGAIN!

I bought 2 tires at the Firestone Arlington wa store mid 2019. In October my low tires gauge in my 2016 Toyota Prius came on SO, I went to Firestone to look at the tire. They couldn't find anything wrong with the tire and blamed my Prius for faulty gauges. Since I had to air up the tires I found this response weak but they acted like I was the stupid one. Anyway, the gauge stayed on light came on and I told myself to ignore it! I mean these guys are the tire boys. My car started pulling and it was visually low so I aired it up. Less than 30 miles in to my drive it was clearly flat. I was on hwy 9 so I went to Frontier village Les Schwab. Not only was there a slow leak but a faulty valve stem to air up the tire. It cost me 62.00.

I scheduled appointment for 12/26/2019 at Firestone store (Location: 70 State Highway 139, Jersey City, NJ 07306) for my car's tire rotation and wheel alignment. I booked appointment on call and I asked the guy whose name is '**' If I bought another company's car tire in the future instead of Firestone when I need to change tires so can I get tire rotation and wheel alignment is free for lifetime? He said, "You can get wheel alignment free but tire rotation is not free." I said, "Ok. No problem." Right now I have Firestone tires which I got with my car. I asked this question because in the future I need to change my tire so I must know which things they are offering it and which they don't.

1. I first went to Firestone on 12/17/2018 for a noise on my rear driver side of the vehicle. I already had been told by my personal mechanic that the bearings and seals needed to be replaced. I went to Firestone they drove the car and did a full inspection where they printed out this full list of repairs that needed to be changed now or in the near future. 2. On that list as you view the full car inspection report (exhibit #1) you see nothing stating that the axel needed to be changed.

Purchased 4 tires and was required to pay $100 deposit for order. My card was charged $200. When tires were available I called at 2:30 PM and ask if they could get to the installation and perform the lifetime alignment that I had purchased 4 years ago. I was told, "Yes. Come on down." I left the vehicle at 2:45 at the shop. I live about a hour away, so I called at 5 to see if it was going to be ready. I was advised yes. Upon arrival at 5:45 the tire installation was not complete. I was advised to wait and everything would be completed. At 6:40 PM I was advised that the alignment machine was broken since that morning and that the could not align the vehicle. No one told me that the machine was broken on ANY call or even while I was waiting. I paid for the lifetime alignment 4 years ago and this is the 3rd time that the store could not offer this service. VERY UNPROFESSIONAL.

I want to give details of the events regarding my interaction with two of your Complete Auto Care facilities. 11/16/2019 Took my car in as I was hearing a humming sound from engine. Technician advised was the AC Compressor needed replaced. I consented to replacement. Firestone also broke my radiator trying to get out AC Compressor but replaced at no charge. 11/17/2019 started car in the morning and vehicle was making very loud whining sound from the engine. Called back and said they could get me in Tuesday 11/19/2019. 11/19/2019 Took my car in and advised that the belt wasn’t on properly and replaced. After leaving stopped and got food and reversed and heard loud grinding noise on passenger tire. Called morning 11/20/2019 and was advised to bring my car back in 11/23/2019.

When I moved to Fort Hood TX in 2018, my AC went out and had the compressor replaced, which has given me issues ever since. 2019, I had an oil change, didn't bother checking if they did it right. Went out of town, by the time I hit Northern Texas, all the oil was spilled all underneath my hood. Firestone overfilled it and caused my dip stick to come out, spilling all the oil. From that, things went south; radiator issues, ac issues. Today, my wife took it to get oil change, and the car comes out with check engine light, which they want to send to a Firestone somewhere else to charge over 100 dollars to check...these people are damaging military members' pockets. I am curious to know how many people have these problems and maybe we should bring it up to the Post Commander.

Went to Firestone store in Conway Arkansas for 9:00 oil change appointment and was out by 9:15 quick and friendly. Every time I have gone there for tires or oil changes they have gave me the best deals and fastest service.

Appointment for oil change & check excessive wear on Bridgestone 65,000 miles warranty at $132.99ea plus all addons. ON 12/13/2019. Tires were installed on 07/25/2014. Logged miles (84,532). Miles to date (113,876). That's less than (29,000 miles wear). THOMAS inform me tires were past the 5 year rule the 65,000 miles doesn't COUNT? THOMAS inform me bad CRACKING & ROT, gave me a estimate to replace all 4 Plus, said I have some play tie rod. Total cost $808.56.

Firestone Lane and Normandy. I took my car there for check my brakes, see was anything wrong. They told me it was OK, Said I just need a brakes, A month later the Brakes was grinding. I took I took It back to them. They said I need a router And Everything else, Why would they put brakes on If I Need router? Why would you put Brakes. That, just getting over all people And I was 10. Thank you but no thank you. No more.

Made an appointment for a nail patch & was told I didn’t need a ride because it would take about 15 minutes. About an hour later, the front desk explains their alignment prices & I again ask if I should get a ride. 3 hours later, my tire was patched & they forgot about checking for an alignment. Meanwhile, at least 4 people that came in after me had their repairs completed & were out the door. I was still charged $38.00 for the 15 minute job, rushed me out of there so new customers wouldn’t hear my concerns. I decided to quit before I was stuck till they closed & would definitely need a ride. No thanks Firestone.

I took my truck in for driving sluggish and asked for the store to but it on the diagnostic machine. I was then called back and said the truck needed spark plugs and #8 coil pack. The repairs came out to about $620. Once I picked the truck up we drove a little that day but not much. We drove it the next day quite a bit and the sluggishness was still there. I took my truck back on Mon the following day and they could not find the issue until Tuesday.

Hello, On two occasions, 2017 and in November 2019, my family had to replace tires. The first time a tire had been stabbed on the side. My wife was receiving chemo treatment and living in Decatur. She told the store manager to put a Primewell tire on the car. Instead he put the most expensive tire and would not replace it. In November 2019, my daughter had a tire that was punctured. He called and my wife agreed to replace the one tire, putting the "least expensive tire" on it which is Primewell. Instead, a second time this manager put a $180 tire on. This store is dishonest. They do not listen to customers. Although I am loyal to Firestone in Az, I will never pay for any services my daughter might have while she continues to live in this time. I do not recommend using this store because they do not do what the customer wants. I am paying for the tires, hence he should be listening.

My wife and I have been loyal customers to Firestone in Lufkin, Texas but we have recently had some very bad experiences. First, on March 30, 2019, we were told that we needed a transmission flush as part of our maintenance on a 2011 Mercury Mariner. The vehicle had 123,900 miles on it at the time. The transmission quit working less than 1,000 miles after that. I had an independent tech named Steven ** look at it in October. He said that I should get in touch with Firestone Corporate because he said that after being a previous employee at Firestone that they would probably want to make it right and avoid a class action lawsuit. He also said that the most current recommendation is to not flush a transmission in a vehicle with over 60,000 miles on it.

Beware of exorbitant pricing (Atlantic Ave in Delray Beach, FL). Brought my car in for a brake hose leak. Mechanic/Salesman tried to sell me parts and installation of a replacement hose plus a a break cylinder for $650+ (thats six hundred and fifty dollars). Asked him to just replace hose but he said he "couldn't do that". Took car to another service center in area and they replace hose (didn't need the break cylinder) for $90. Just be prepared if you go there. It's obvious that everyone in the shop is commissioned.

Brought my car into Firestone on Colfax ave in Lakewood Colorado for some repairs on Saturday. Adviser said they would look at my car and get back with me. 4 days go by with no communication so I call them and they say we have not had a chance to look at it. 2 more days go by with no communication and I call them again and was finally told the part had to be ordered. Was told they would contact me when it came in yet no response again. So I call them on now what is the 3rd week of them having the car and they still haven't even started the repairs and was told it will be started on first thing Monday.

Booked 4 new tires and oil change. Gave 2 day notice. Did not receive confirmation so I called. Was told it’s a new website but magically got a confirmation email when I called. Long story short I had to call them 3 more times because Hope “totally forgot to call me back” (every time) tires were not available. I was trying to be flexible with appointment time. Originally appt was for 9am. She suggested 5 pm. Settled for noon. When my tires were to be there at 10am. NO TIRES. Bad business. I will go elsewhere. No time was given to accommodate or try to keep my business. This is the Dover branch. Disappointed to say the least! I need tires!

I was told a finish time and my car was not even started till half way through the next day. They replaced my tire and by that night it was flat again. Mechanics were laughing together about me being back so quick because of their error while I was sitting in the lobby. They said I “didn’t know what I was talking about” when explained what was going on with my car by the front desk worker.

Took my truck in with no appointment for flats to be fixed and did so with no hesitation! Great and quick service! Thanks guys! Looking for a reputable car service, this is your place! I would definitely recommend to family and friends.

I had my car there 3 times for an antifreeze leak. On the first visit they replaced a hose. On the second visit they tightened the clamp on the hose they replaced. On the third and final visit they charged me for a pressure test, replaced a hose and the reservoir, which tech said was leaking at the seam. So $300 and 3 weeks later took it to another shop. Did a pressure test and replaced the thermostat housing assembly. Leak was finally fixed. I will not go back to Firestone.

I went to "Firestone" car care, because my husband had receipts from them. So my husband passed away and need to get it checked out before I sell it. Nothing needed to be done, except an oil change!!! Yes, I recommend Firestone. Women need honesty regarding cars.

Service Center in Mt. Pleasant, SC on Johnnie Dodds Blvd. This Firestone is so honest which as a single female is important to me. I have NEVER felt like they were trying to take advantage of me or tell me I need some service just to increase their revenue. Many times I have asked them if I need a certain service and they will honest say "no, you are still good to go for a while yet". They are personable and they are always ready for my appointment on time. Great service!

Went in for a pa inspection. They claimed car needed 500$ of work to pass.. However, what they didn't realize, is that the valve gasket they claimed was leaking severely was actually brand new.. I looked at the gasket as they removed it. Gasket was fine, no oil on exhaust like they claimed. Mechanics said they wiped it off and car will not pass until I replace gasket. That task alone was 246$.. Charged me 119$ for a gasket from Advanced Auto, that costs 46 bucks.

I scheduled an appointment for tire replacement, balance and alignment at 6pm Nov 14,2019. I arrived 15 mins early. I was told by the lady at the desk, "We don't do appointments that late." I told her, "I scheduled it online. If you didn't do appointments this late, why would it even let me put it in the system." She said they didn't confirm the appointment and I should have called to confirm because they only have one tech working. I told her, "I took off work to make this appointment and I got the reply email for my appointment at 2:39pm and why couldn't you call me to say this wasn't a good time. I left my contact information." They said they didn't see it and it is not good if they don't confirm it. I look through the window at the tech all the way in the back. He was trying to look busy. Moving slow. I said, "If you need help I can help get this done." The response was, "You will need lifetime balance because your vehicle is a little tricky."

I was traveling in Eugene, Oregon, and had Firestone at W. 11th do an alignment on Saturday after purchasing new tires elsewhere. Firestone recommended an additional job replacing sway bar bushings; I explained I was traveling and leaving Eugene that day. Firestone said they had the part and could do it early and take only an hour, so we scheduled this for Monday morning at 9 AM. When I arrive, I’m told they need to catch up other vehicles, and I would need to wait 4-5 hours. I explained this was set up for the morning as I was traveling, but was told the same thing. I was shocked and left. Apparently an appointment is not an appointment at Eugene Firestone W. 11th. The regional manager never returned my phone call, and the corporate office dropped the ball on this as well as the assigned rep did not return my call.

I dropped my car off at 10 am and they told they would see me in the afternoon! They are supposed to fix my front and back brakes! Here it is 5pm and they have excuses to why my car still is not done! He told me hopefully it will be done by 7 when they close! They are charging 800.00 and can not even manage to take care of the problem at the time promised let alone in a decent amount of time! I don’t go anywhere but the Covington, Ky Firestone but I am starting to figure out they are never honest and always overcharge! Good luck with using them!

Go there to oil changed and now my car caught fire on the freeway. Waiting on corporate to get back to me. Took it back to see if they can fix it but couldn't get it. No oil leaks whatsoever. Now I'm screwed out of a car.

I bought new tires at the Firestone in Stuart Fl. I also purchased the lifetime alignment years prior. During oil changes (at same location) I would request tire rotations as well as alignments. The last two visits I was told I needed new tires. Not once was I told the rotation would not be completed. After noticing shaking, I took my vehicle to Tires Plus. I was shown that there were visible wires on my front two tires. I was told it was from both lack of rotations and alignment. I had to replace both tires. Will not be taking any of my vehicles back to Firestone.

I have been with Firestone for some years. I started at the Jacksonville location and oil kept leaking after oil change, so I went to Firestone in NLR (Spending a lot of money, time from work, etc). The same thing so I went further out from where I live to the Firestone at the Cantrell location. Once again it happened for a 3rd time because the screw was stripped. I travel for work, leisure and personal out of state often. Should I say more of how DANGEROUS this is. Have been to this firestone for my oil change, tire rotation (and aligned) as well. I noticed oil leaking AGAIN in my garage once again (see below about the repetitive fix). I brought it in and the mechanic said that once I had said what the issue was over the phone he knew what it was..excess oil that didn't get washed off when I had the oil change. During this visit my daytime running light replaced it cost me $500+.

Went to the Firestone on Atlantic Boulevard in Canton Ohio. Called in the morning to get a tire replaced. Asked about some kind of warranty since I bought 4 new tires there in Feb of this year. Was told there wasn’t any kind of warranty. Made the appointment for the same tire and needed a tire pressure sensor replaced on a different tire. When I was there in feb I got 4 tires for 600 dollars. When my vehicle was done (over an hour later) the guy told me it was almost $400. I asked why it was so high. He said I got the all weather tire (which is not what I requested) and he said that was what was in the computer so that’s what I got. Then when I looked at the bill on the computer there was a charge for almost $50 for “road side assistance” that I wasn’t told about OR asked about. If I wouldn’t have caught that the bill would have been even higher!!! I will never go to another firestone ever!

The location is: Firestone Service Center, 9421 Hwy 92, Woodstock, GA 30188. The manager is ** and the brake tech was **. I went there after having my car (2004 Infiniti FX35) looked at by numerous mechanics including the Dealer in Marietta, GA. No one could seem to find the "iron-on-iron-scrubbing-noise" my brakes were making. In the last 12 months, all pads, rotors and calipers had been replaced (somewhere else) but everyone since then, told me my brakes are fine - no problem discovered. As it turns out, my front pads were installed up-side down and my caliper bracket was missing a bushing. I replaced the front pads with your "LIFETIME" warranty ones. My car is performing perfectly now!

I brought my car in to the Firestone located in Toledo Ohio on Centers Drive, I was told upon the first visit the thumping I was feeling when applying the brakes was due to worn rotors and pads, and the rear brakes had at least another 6 months before it would be necessary to have those replaced, I agreed to have the front brakes replaced, but not even a week later, the thumping returned! I took the car back and was told the parts may be bad, more would be ordered, a second repair was made, but before I made it home, the thumping was back! I take it back again for the third time to be told it’s the rear brakes! Even though I was originally told the rear brakes were not bad?! I wasn’t informed at any of the previous two trips back that the rear brakes could be the issue! I have received and paid the bill in full and still don’t have smooth stopping brakes!

Brought my car in with a diagnosis already taken. Told them that the charcoal filter was likely the problem as the engine was shaking the car in idle and the check engine light had begun flashing. The secretary assured us that the maximum price would be 99.97 for a diagnostic check and fix if that was indeed the problem. When we came to pick up the car at their call 3 days later we were charged 370$ for unrelated fixes, given a receipt for the wrong name and the wrong car, and still experienced the same issues we had brought the car in for.

I went to Firestone for my 1st visit because I had a nail in my tire. It was taken care of and a good experience...then, while there, I set up a time to get some more work done. The sales clerk (Bob maybe) was very rude and non caring. I had my oil changed, my brakes done, and my ac recharged. He waited until the last minute to order my brake parts which meant I had to sit and wait that much longer. I was there over 3 hours which should not have happened. While there, I overheard him bad mouth other employees and degrade and talk about customers. The technicians go greasy had prints on my visor (that still won't come out) and all over my steering wheel.

Went to my local Firestone in Baytown after I had work done two days prior in California. After two hours into my drive back to Texas my car started to feel the same way like my tire wanted to come off. Luckily I made it to Texas! Took my car in and the lady told me there was no one to look at the car, and it might not be until the next day till someone was in to look at it! So after spending 2,200 on a problem that was supposed to be fix and I’m suppose to wait till she can get a mechanic!!! Not good! So let me put my sons life in danger cause no mechanic on duty!!!

This week I contacted 'Joy' at corporate in warranty department. A very nice lady and very helpful, I explained to her the problem I was having with a tire I had purchased a while back. Joy told me to take it back to the Altomonte Springs Fla location I had purchased it from and have the manager' Alex 'call her. He was also a very nice person and very helpful. I wasn't sure what was going to happen with the tire, after a hour' Alex 'informed me my car was done. I ask him how much was it and he told me 'Joy' had said to him No Charge. I just wanted to Thank Joy and Alex. Thank You Very Much.

The brake work and professionalism I received was top notch. The staff at Angleton Firestone (Roy, Kyle, and Oscar) really took the time to show me the good, the bad, the ugly. They really value their customers and treat you like family. I got back on the road feeling SAFE.

About 1 year ago today 32 thousand miles ago my company bought Firestone tires for the minivan. On that day we had the vehicle aligned as well as new tires put on at the GCR in Devils Lake North Dakota which is an association to Firestone. We brought the van there every 5 thousand miles to have the tires rotated as it was free due to buying the tires… Awesome right? Wrong cause when getting my oil change about a week ago the company not GCR measured the tires and alerted me that they are at 2/32 and 3/32 which is basically shot.

Anyone who knows me, knows I grew up with a mechanic as a father. A trip to Dartmouth for a pedicure after work the other day, and I noticed my brake pads finally had their final day... so I dropped it off at Firestone asked the service advisor if he could throw some new brake pads on and peek at and clean up the rotors. I didn't ask for anything more. Lo and behold they tried to OVER CHARGE ME FOR WORK NOT DONE and to top it off he said my car was a rotting mess. Not this chick. You don't lie to me. I investigate everything. Long story short, DON'T GO TO FIRESTONE.

I took my Scion xA in to diagnose a rattling noise. The mechanic decided the half axles were the problem. I let them know they had just installed new ones in 2017. They insisted and notified me that the parts had lifetime warranty and they would not charge me for them. So I agreed presuming it would solve the problem since they are experienced professionals. They installed them and went for a test drive and came back to tel me the noise was still there. I was like really you just changed out a good part. The mechanic said it could be the passenger side wheel bearing. They gave me an estimate of around $400 and I said I just spent $350 for nothing and the only reply was that "At least you got new axles" . I paid the charge and got my keys and left very disappointed.

I was in hurry to get new tires on my kid's Mazda CX5 and I went to Town Fair and the experience was pathetic. They told me they could help me but they were limited on 19" tires and they tried to sell me garbage tires, so I left and went to NTB where I sat in the lobby and waited 20 minutes for someone to even recognize me only to leave in total disgust. I then went to Walmart who had no idea what a tire is and then went to a couple local places too that were amazing but limited on inventory and resources. Then I remembered Firestone? The issue is we're all trying to save a buck, so we look at the marketing scams and start to overthink it.

new tires, AGAIN, for $400.

I have been using Firestone for tires and brakes and other repairs for a very long time. I have been bringing my car to the Wayne, NJ location for the past 5 years and have had everything from brakes to tires to suspension replaced there. Each time there was always a surprise repair needed but I paid it no mind and trusted the service advisors. They have always been overpriced but I figured they always got the car done in a day or so so you pay for convenience. Last year I put in rear shocks for around $700.

I took my Lincoln Navigator in for routine maintenance before a long trip. Just an oil change and tire rotation. I bought my tires from Firestone, so the rotation is always free. I dropped my car off around 11am and was told it would be ready sometime after 1pm. I went to lunch and returned about 1:30pm. The car was still parked where I left it. They told me they had been very busy, but my car was next up for service. I ride shared home, and drove my other car to run some errands. I drove by Firestone about 2 hours later and my car had not moved. I went back to pick it up a little after 5pm, and it was still parked in the same spot. The guy at the desk had the paperwork and said I was all done. $79 for the oil change.

I had spark plugs replaced on 8/3/2019. I have only driven the vehicle 300 miles and started having vibrations during idling and intermittent sputtering at 45 mph. I had the vehicle scanned. The code came back P0304 cylinder 4 misfire. More than likely it is a bad spark plug. Unfortunately, the Firestone where I had the plugs replaced do not have a diagnostics guy (I waited an hour and a half to hear that) so they refer me to another Firestone crosstown and also unfortunately they can't do a diagnostic either because their machine is broke.

Belmar Firestone, Lakewood, CO. These jerks wasted my whole day, and forced me to postpone my vacation. I dropped off my RV at 9 in the morning to get a flat tire fixed. I checked in during the day and it was told simply that it was not finished. After not hearing from anybody hey, I went down there about an hour before closing and inquired about it. I was told that they would get to it when they are done with everything else. (As if they were doing me a favor). I sat in the waiting room until 15 minutes after closing. Finally somebody called my name and unapologetically told me that they couldn't get to it, and maybe they could help me tomorrow. Never again will I seek services or products from Firestone.

Due to incomplete work I had to take my vehicle in a total of 3 times over 2 weeks. Needed a new tire due to a flat, brakes were squeaking, oil change and inspection completed. After 2 hours I left with the brakes still squeaking, oil change system was not reset, my spare was put in the back of my vehicle instead of under the vehicle where it belongs and the psi on my tires was not regulated. Dropped it back off and then they fixed all of the problems that I noticed the next day so had to go with my vehicle for a while. Tried to renew my registration online but it would not allow me to because the vin was entered incorrectly, had to take my vehicle back in so they could correct it. The people I dealt with were very polite but the work done to my vehicle was not as good as it should have been. Save yourself the hassle and find another place to service your vehicle.

My original factory brake pads lasted 65,000 miles. I had new one installed at my local Firestone in Irving, TX. They lasted 22,000 miles, they told me I had a lifetime warranty on the pads but needed to pay $145 for labor... I don't mind paying for the labor, but NOT after 22,000 miles. I went down the street and had them done for $130. I will never service my vehicle at Firestone.

4 months ago I took my 06 Fusion to Firestone in Okolona, KY to get a tie rod put on my car. Then 4 months later I drove to Indiana. A 4 hr drive get to my daughter's house and my tie rod broke again!! Had car towed to South Bend IN, to a Firestone 'cause it was under warranty my tie rod... They replaced them. Told me a washer was missing!!! That could of killed me if that would of broke on the highway!!!

I will recount my experiences from the most recent backwards that has happened in the last 6 months. I have a 2015 Crosstrek Subaru. I have chosen to regularly service my vehicles at the Plantation, FL Firestone for many years. This past Sunday was the last time I will go to any Firestone anywhere and this includes my entire family and friends taking my lead never to go the Firestone. I went in on Sat. 9/14/19 because there was a noise on the right side of my car. I was informed that my rear wheel bearings on both rear tires needed to be replaced. I blindly agreed and spent $950. On Sunday, I drove my car and I still hear the the sound and a high pitched noise and I am told the front wheel bearings need to be replaced in both front tires now. I asked if a diagnostic test was performed originally on Sat. to determine what was wrong with the car. I was told NO by Daryl (who works the front desk).

August 2, I took my car to Firestone at Westchester (Los Angeles, CA) because it was overheating a little. They replaced sensor and thermostat. Next day, still overheating AND leaking (it didn't leak before), took it back, they replaced radiator gasket. That didn't fix it, had to take it back, they replaced radiator. At this point, I had spent over $700 and still the same problem. After two weeks, August 16th, they tell me the central computer must be broken, but I can drive it because it signals more temperature than it really has. So either that's not right and they don't know what it is, or that was the problem from the beginning and they kept guessing and replacing parts that were not the problem.

On September 5, 2019 I brought my 2015 Jeep Grand Cherokee in to the Firestone location at 6615 E NW Hwy, Dallas, TX 75231. I brought it in because it was showing the same symptoms as it was doing on May 21, 2019. This is less than 4 months apart. Each time before bringing in I would run a diagnostic test and the first time in May it was showing a misfire in cylinder #2. I took it in and they said I needed a new spark plug. I had them replace all 6 spark as my vehicle is a 6 cylinder. I went 134,326 miles on the original spark plugs. I wanted the same OEM spark plugs but of course they try to upsell me but still decided to stick with factory standards, I’ll come back to this. The cost for this $558.32. A cost I was perfectly fine spending. On September 5, 2019 I dropped my vehicle off to learn that it is a misfire in cylinder #6. I had driven approx 20,000 miles in that time span. They said all spark plugs had gone bad and needed to be replaced.

I had my vehicle in for tire repair in mid July. Firestone did a complete 21 pt inspection and advised that my brakes and rotors were great. I drove it for 4k miles and noticed a bad vibration. Took it Ford to find out rotors are warped and brakes were bad as well. When I brought it to the attention of Firestone the Manager Cameron tried to tell me that the rotors warped because of driving it on the highway in the mountains. ANY mechanic worth a grain of salt knows that rotors warp from hard consistent braking which I had done neither of those. I only used the brake pretty much just exiting the highway. My Ford Escape has a "Sport Shifter" where when it's in that mode you can manually up or downshift the transmission and use the engine to slow down your vehicle going down passes and not use the brake at all. I feel like Cameron was trying to sell me a bill of goods because I am a woman.

Sadden by misleading information. It all started with an appointment. Got there and stated what I needed. I was told that they would check my car for a charge of 10 but if they completed the work then the 10 would be removed. Well it wasn't and when questioned I was told that he already gave a 120 discount which was the special they were offering anyway. So good luck with being given correct information when dealing with them.

If I could give him 6 stars, I would.

I go in at 7:00 am this morning hoping to get an oil change before work, and there is not a single customer yet. I ask if I can get a standard oil change and I am told no they are too busy as I look behind where there is not a single customer. I proceed to ask if I can get an appointment Saturday morning and I am told no they are busy without him even checking the computer for any open appointments. There are far too many service stations to have an oil change to accept such rude ** customer service. Not only will I never go to this location again, but I will never go to a Firestone again!

Updated on 09/01/2019: I complained about these problems a week ago, and the next day I got a response. I was suppose to hear from a manager a few days later, I never did. At this point I do not care but, will continue to find them to be untruthful, and a major ripoff center. I have heard from my fellow friends and coworkers at Disney who also reported bad service from Firestone. I want all Disney people to understand what I had to say about Firestone and all others. People should avoid them for anything unless you want to be lied to and, overpriced for anything.

Updated on 09/28/2019: I have already written a review, but nothing was ever really was resolved. I asked not to speak to the manager again, I had already spoken to him. Guess who called, the manager. Didn't return his call.

I called the day before for PA. Inspection details and the technician was courteous and very informative. I scheduled my inspection for a Tue. night. Arrived at 4:30 pm and the technician started the inspection within 10 mins. The inspection lasted about 1 hr and a half which is the duration I was told prior the the beginning. The service tech was very informative and understanding. The total experience was excellent in all facets of the details performed. I would recommend the Firestone at 13th and Turner St to anyone looking to have their auto serviced.

The prices of the normal services are higher here than most anywhere and close to what the actual dealers are charging.... so it is not to be considered a good choice for neighborhood auto repair.... not anymore.. if you call around you will see the horror I found out myself.. I warn all my friends and family now.... also each one is independently operated so the corporate office is not help with complaints....you are all on your own....

I have a great experience consistently with Firestone. They are my go-to company for all my car needs. I consistently receive great attention and courteous treatment. Great comparative prices with their services and reliable work. I highly recommend Firestone for all your car needs and services.

I spoke with the manager at this location and he was very understanding. I explained to him that I wasn't asking for a full refund because my truck did operate as it should for 3 weeks. I think the problem may have been a faulty aftermarket intake manifold. We agreed to a 50% refund. Thanks Steve for understanding and keeping me posted every step of the way since speaking with you.

10 months ago I had Firestone replace my SUV’s power steering hose. When I dropped the car off I was told 3-4 hours. I returned 8 hours after work and the car was in the bay closest to the window of the shop. Parts had been taken off of the top of the engine, right wheel well and underneath the car, the mechanic was working on my car and assisting in another work bay next to mine and the general feeling walking in was stressful from customers and floor service staff alike. I was told that it was taking more time than expected because they had no idea how hard it was going to be to get to the hose.

Tried for days to work with one particular Firestone auto center regarding what I consider a large overcharging of the bill. Was told by corporate they can not assist at all and tried to get the regional manager to talk with me or meet me or accept copies of paperwork and so far have had zero luck. Contacted the store who tells me someone will call someday. Been 9 days so I guess someday could be a year from now. Meanwhile I feel I was ripped off so I can not recommend Firestone as there is no system in place to have any assistance..as they are all independent of each other including the corporate office. Something I did not know and now warn everyone I can about. Was loyal for 12 years with 4 cars. Can not trust them anymore.

On Sunday July 28th, I made an appointment at 3pm for a tire that had a nail in it. I got there at 250, the girl checked me in and took my keys. They did not take my truck until 4pm. When they had my truck in the back I saw my truck go on the lift and back down, figuring that they were done and I could take my truck. Then my truck went back up. So I waited and waited. Finally at 530 (store closed at 5) I finally saw my truck come down again. The man pulled my truck out and pulled it up to the front. He said, "I talked to my manager and we won’t be charging you." Well I pulled out of the parking lot to make a left hand turn and my truck started to grind. I ended up taking It to a different mechanic for them to tell me that my truck was lifted up the wrong way. So now I have damage under the front of my truck. I will never ever go there again or ever recommend anyone to go there.

Firestone doesn’t stand behind their actions. I took my car to fix a flat in a brand new tire. (It was a small nail in the center of the tire), They opened the tire, patched the hole but never removed the nail. Two days later tire start leaking again because the nail punctured thru the patch. I took it back and they tried to put a rubber plug!!!! Then they said I need to replace the tire at cost $247. They didn't take any responsibility although they caused the damaged. I was Firestone Client for 15 yrs. I am not coming back to the auto-care shop.

I brought my Saturn Vue in for diagnostics last week to the Brookfield Wi. Firestone, the engine is making a clicking or ticking sort of noise that comes and goes. The technician said he didn't hear what I was talking about, but did say another tech had heard something like what I described earlier (so why couldn't they figure out what was going on then?). But he couldn't hear anything right then at that time. It wasn't making the noise by the time I picked up the car either, so I asked if I could bring it back when it started making noise again but the tech said firmly NO! "Take it to a dealer, it's probably internal and we don't do internal work here!"

Took car in for inspection 3/22/19 at Firestone in High Point NC on Eastchester Drive. Told brakes were bad (no sign of problems when I took it in). I was told by the manager I could drive it home and park it, and drive it back when I wanted to repair brakes. He asked me to check the brake pedal, and I told him it went down more but it didn't before I came in. He told me to pull up emergency brake if problems. Backing out the brakes gave, my foot slipped onto the accelerator, started moving faster but brake gave and I couldn't stop the car--pulled up e-brake too. My car was old, (2002) ended up being totaled. I received little money from the insurance company due to its age.