Firestone Complete Auto Care Reviews

Made an appointment for brake inspection/repair. The appointment was confirmed via email. I called to confirm the confirmation, and was told they had no time to perform the inspection and repairs that day. No reason given. However I was given an appointment for the following day (for a drop off time). I called before the drop off time to confirm the confirmation, just to be 100% sure they were going to work on the car (the second day). The confirmation was confirmed. I show up with the car, they tell me they don't work that brand of cars. The 2 confirmation emails and 2 verbal confirmations meant nothing. I wouldn't let them work.

Good evening. I am filling a complaint concerning Firestone Complete Auto Care Store # 007641. I went to your facility on Saturday 9/9/23. I went in due to my vehicle temperature gauge was going to HOT and my A/C was not working properly. They called me Sunday 9/10/23 and told me my vehicle was ready. I got there and drove to the stop sign, and it went back to overheating. Left it with them again. On Monday 9/11/23 called me again to say my vehicle is ready. Took it home, it was fair. Thursday morning 9/14/23, on my way to work, all types of signals were going off. Went right back to Firestone. Left it with you guys all day again. Got off work to see what the issue is, to hear NOW that it's my ignition switch and it need to go to the dealership. But charged me 1610.50 for an issue you should have notice the first time or other times. I am very upset, and my car is still having issues. I want to know how you guys are going to resolve my issue. This is unacceptable.

The new Firestone manager in Saddle Brook does not honor Firestone's Lifetime Alignment Warranty! Store Manager Barkev ** would not honor Firestone's Lifetime Alignment. He said they cost him money, and he was tired of giving out free stuff. I had to go to another store to get alignment checked. I have 3 cars with Firestone Lifetime Alignment contracts.

Have been using Firestone in Arnold Mo. since they opened years ago, my last 4 appointments for oil changes have been canceled 1 hour before my appointment time, after the appointment was set 1 or 2 days earlier, this place has become a complete joke, it’s one excuse after another. I even contacted the headquarters, and after a long conversation with a guy there he said might be better off going somewhere else. That a hell of a way to treat a customer of about 20 years!!! So I am looking for another oil and tire shop!!!! UNBELIEVABLE way to run a business!!!!

Work order: 276377 Store #: 028444 Service Advisor: 13 PARKER. I’m Derand **, and I have lost trust in Firestone Complete Auto Care. I don’t believe they have been truthfully and they have been extremely deceiving. They have had my car 4 days going on 5 now. I booked an appointment for my 2010 Audi A6 with Firestone Complete Auto care located at 10553 San Jose Blvd, Jacksonville, FL 32257-6208 for September 3rd 2023 at 1200 est. I booked the appointment because I suspected a small leak of antifreeze from my vehicle. I say small because it didn’t leak on to the ground. I only noticed it because every 4 or 5 days for 3 weeks, my low coolant alert would come on and I would add more coolant.

Date of service is 9/5/23. I discovered an unethical practice in the company. They are cheating customers by marking up parts by over 150% with no explanation. In addition, not honoring their price match commitment. At today’s visit they charged me $397 for part “19084 DURALAST STARTER” which is an AutoZone part priced at $159. I was at their mercy since my car was towed. **

Zero rating. In January of 2020 I purchased new tires at this location with a 70,000 mile warranty. Two days ago, my tire pressure warning light was on, so I went to Firestone, and they filled my tires. I asked the gentleman to check my tires as I am planning to go on a road trip. He suggested that I replace the tires as they are 6 years old, manufactured in 2017. I asked him to look in his computer for my purchase history. He did and stated there was nothing in the computer. I was concerned but asked that he give me a quote for new tires. He explained they were having a sale beginning in September, so I would receive $100 off the purchase price. I booked an appointment in September.

They completely drain my car's battery to the point it needed to be replaced. Listen to music while they worked on my car. Also installed my brand new tires and rims and inflated the right front tire to almost 95psi on a 50 psi max tire. This is my daughter's car which that tire could’ve easily completely blown out at that psi. Terrible customer service and terrible work force that I would bring my car back to free of cost. Do not use them for any of your car needs!

We paid our account in full a few months back, and Firestone has continued to take payments from my bank for a zero balance. Call last month to get $222 reimbursed they said would have by 5th of Aug...Not true. Called again because they took another payment and now owe us $360. The first amount of $222 was never sent. Now they tell I have to wait 30 days, plus 7 to 10 days after that to receive a refund. Shady business practices. Don't trust what they tell you on the phone because they lie.

Not only did they rush the job, they cracked the part then told me 6 months later - I had to pay to replace. They also didn't close all the clamps they opened & I had exhaust blow through the car vents.

This is in reference to the Firestone at 10501 S Parker Rd in Parker, CO. I had my brakes replaced here one month ago because they were due to be replaced and heard it was cheaper to get them replaced outside a brand-specific dealership. First issue is they took forever to look at my car. What’s the point of scheduling an early morning appointment if you’re not even gonna look at the car until I return 2-3 hours later to ask you the status? Then, once I begin driving the car on the highway the whole thing shakes violently and even worse when braking.

The district manager called to appologize and schedule a call first thing Monday morning. Resolving this complaint but still disappointed with my experience.

Took my car there to replace the door handle. When they called me several days later to pick up the car, I found a "green" door handle on my "silver" car. It looked awful. They told me they do not do painting, and that I had to go paint the door handle somewhere else. Besides, I found a "check engine light" sign on the dashboard that was not there before. How can you return a car to a customer with a check engine light without any explanation? I refused to bring the car back to them because I know this is one of their habits, maybe to charge customers more.

I have been a Firestone customer for better than 45 years, and have always received excellent service. I take my Mercedes-Benz and Porsche both to the Firestone store # 317133 in Pearland, Texas. Firestone has a staff of Customer Service Representatives that are the most courteous and professional I have ever had the pleasure of doing business with. They show that they care about their customers and always go the extra mile to make sure that the customer’s needs are met satisfactorily. As indicated by this review I am very satisfied with my experiences with the company AND this store.

The manager has agreed to a full refund.

Today I visited 3 Firesrone Complete Autocare facilities in Dallas-Fort Worth. 1 of 3 had no Technicians and still opened the door (10 minutes late). Firestone should not operate stores if they cannot sustain a via workforce to operate them. There is nothing more frustrating than waiting for a store to open and the employee manning the desk says they have no Technicians to help service your vehicle. I'm seriously contemplating taking my business to another complete auto care company.

Very rude, the guy’s name is Pedro, after getting my car inside the shop for 1 hour for a flat tire, I asked him very politely if the tire is repairable? He replied “we are working on two cars before yours and we will not drop these cars for your car!!" Then he went on to suggest that I can take my car somewhere else. I am still in shock from such aggressive and arrogant behavior.

I have had a Firestone credit card for decades, this year they changed the card to a MasterCard to where you can use it anywhere that accepts Mastercard. I activated the new card and it confirmed its activation and have a $450 balance due. That I always pay on time, and I always pay more than the minimum amount due. I went to make a purchase online at Target, my second purchase with this card and my card was repeatedly declined. Target was of no help, foreign reps could not grasp the problem.

When I arrived I was greeted by a energetic, polite staff member. However, I was told after my truck was on the rack for 30 mins that they were unable to align, do to the truck having lane keep. My truck does not have lane keep as its a level 1 TRX. Once I explained they put my truck back on the rack and tried again. After some time passed I was told that the right castor angle was unable to adjust further and that I needed to send the truck to a frame shop. A few days later I went to another shop (not Firestone) and had the truck aligned with no problem costing me an additional $200.

6/19/2023. Do not take your car here for oil changes. The coupon on their website shows $29.99. I get that some cars use full synthetic oil and use more than 5 quarts (which is their reason for their ridiculous pricing when they finish). My car uses 6.9 quarts of full synthetic oil. My total bill after they applied a $10 coupon on "my behalf" was $171.50. When I asked for an explanation, it was due to the "European Oil Needed" for my car. Ok, they put Penzoil in my car! I called Bmw of Plano and it would have cost me $151.62 at the dealership! The local Kwik Kar in Lucas, Tx gave me a price of $102.85 with the same "European Penzoil". I've never in my life (53 years) paid $171.50 for an oil change. This came from their Allen Tx store located at 600 E. Stacy Rd. If you can't trust them for an oil change, I would never let them work on any of my vehicles.

Took my car for repairs and was not treated the same as other customers. Some repairs were not needed and the manager was not interested in giving me the truth about what was needed and when I tried to stop some repairs, he told me he was busy, was overcharged for the repairs and some repairs were not done correctly. The manager was just trying to get as much money as he could and I'm a veteran, was told I had a leak in my hoses which was not true, asked that the manager call me. No call as of today. You can't charge customers for unnecessary repairs, it's unacceptable.

The quality of service and parts were very poor. Had to take my car in twice for front brake issues. While waiting for my car on the second visit the manager of the store 006823 was overheard reprimanding one of the service employees for not putting on Enterprise's work orders. They needed tires even if they didn't so it could be removed from one of his reports. Really!!!! On my first visit they talked me into purchasing a lifetime alignment package. I have been calling the corporate office for weeks for a refund with no response. Who would want to go back for free alignments after this type of experience.

I left my car due to brake problems and they told me it was a problem with the alternator, when they changed it all the lights would go off, (everything is recorded) they supposedly changed it and charged me $1,500 dollars and returned the car with the same lights on and they told me that I had to take it to the dealer because they don't fix the brake lights. So why didn't they say that from the beginning? These people stole my money because they called me that my case had been denied. So don't trust them. They are scammer!!!

I took my car in for the $9.95 a/c check. I was told my compressor was bad & that my car was a stand-alone year & had to be ordered from Ford. It would be $1300. I agreed to have repaired & then they called me & told me they were mistaken & it was a sensor causing my air to shut off. They said they could not repair it because heater box needed to be pulled out & they don’t have time for that kind of repair. Then I was charged $500 for their time & they repaired nothing so I’m just out $500 & still no air.

My rear driver-side tire had a fast leak... Spoke with Dave... He was able to get a service employee to fix my tire (a nail, of course) and in 20 min or so, I was off again! Give them your business and you're get true customer service!

Firestone Policy, Bridgestone Policy and Rubber Manufactures Assoc all agree the correct way to repair a radial tire is to plug and then patch it. Weston Firestone at 6500 Dykes Road, Southwest Ranches, FL who sold the Road Warranty refuses to honor the repair warranty because the tire had been plugged by a tire store one day before while on the road out of town. National Firestone contacted the store and their reason is "Store policy" not to repair or honor the warranty because it was plugged somewhere else. Local store only wants to sell a new tire and pro rate it. The local Firestone store is making their own warranty terms that is not on the Firestone national site and not in accordance with the written warranty that was bought. Other Firestone store stated they would honor the warranty and patch the tire.

Great service. They did a coolant change. I will definitely come again. Life saver. I am really happy with their service. I went to the one in Mount Olive and got my Jeep Patriot a full coolant change.

IF 0 STARS WAS AN OPTION, THAT'S WHAT I'D GIVE! On Aug. 25, 2022, we were told we needed to purchase 4 new tires and it was recommended to purchase a lifetime alignment by Rob, the sales representative at the front counter. We agreed and paid $758.69, however, they failed to notify me that the rim was cracked when they put tires on the car. When I took the car back because the tire on the cracked rim kept going flat, I was then notified of the cracked rim and it needed to be replaced. I then got the rim replaced and brought the vehicle back to have the tire they just put on the car replaced. We have been going back and forth since Dec. and they are now failing to replace the 2 rear tires as they are bald. How are 50k mile tires bald in 4 months with only 2k miles on them?

If I was able to give zero stars - I would. Don’t trust them anymore. Long time customer of this location, just shy of 20 years. I never really received extremely poor service, most times my husband took car in. This management team does not respect people’s time or concerns. They don’t care if you come back and feel they have cornered the market in auto service. They are taking the Firestone name and dragging it in the mud. They don’t stand by their warranties or word. I purchase four new tires five months before this last incident. Which means everything is under warranty and I purchased extra standard alignment warranty at time of tire purchase. I have been communicating with very nice customer service people in the complaint department over the phone for three weeks and they keep telling me area manager or division manager would call me back. No one has ever called back.

I took my car in to have my CV Axels replaced and they put in the wrong parts and caused my transmission to go out. I had to have my car towed to the dealership the next day. The dealership immediately called to asked who did my axles. The dealership said the wrong axles were installed which ruined my transmission. Firestone of course tried to blame Auto Zone and the dealership, but it ultimately comes down to the tech who installed my Axels. Firestone gave the wrong VIN for the parts. Firestone finally accepted liability and said they would pay 100% of the repairs. The dealership is trying to get payment but can't get ahold of anyone for payment.

Left my car for two days to patch a tire. Tire was patched but low pressure light on dashboard was still on. Had to come back. They fixed that light but then the “check engine soon” light came on. Went back. They said it should go away shortly. Thay light never came on before they “fixed” the other light. Now it won’t pass inspection and they want to charge me $100 for diagnostic for something they broke. Never again will go there, and they are rude.

The store located 7808 Military Highway simply does anything it can to reject business. Told "first come-first service" and no appointment to check brakes prior to Va inspection. Came first serve at 07:30 (no customers) and was told to leave the car they would "try" by late afternoon. Did not inspect the vehicle until the next morning. Failed the vehicle on "steering" on an imagination state requirement. The steering wheel was not "straight enough" although the Va Inspection manual specifically stated failure is on modification, play, or operation. The manager was flippant and felt he did not have to point out to repair and that I needed to take it to the dealer (really). So there is no mechanical reason for the dealer to correct. Waste of customers valuable time.

Everything that I had to get done I had to get redone from another repair shop and they charge me money that I barely could afford and I had to redo it all over again and I'm paying the credit card high interest rates for stuff I had to get redone and I don't think is fair.

I went online and bought my daughter 4 tires, I added all the bells and whistles so that she wouldn't have to pay anything out of pocket. This is the first time I have used Firestone since we are new to the Raleigh NC area. I spoke with the shop on Monday and she went in on Tuesday to have the tires put on. When they were finished, they told her she owed them 115.00. She paid them then called me because I have done this for her every year for over 10 years and she never has to pay out of pocket.

Firestone complete Auto Care at 16556 Bernardo Center Dr. San Diego, CA 92128. This place used to be ExpressTire and got acquired by Firestone. The service is getting worse under Firestone ownership. First of all, they will charge diagnose fee for most of the repair. You have to pay the fee even if they can't fix it. This was one time (6/8/2022), I sent my car for repair of "check engine light", They couldn't fix it and I paid $50. That was a waste of time and money and I had to go to other repair shop to repair and the Firestone's diagnose was useless and Firestone knew that. And I spent time to argue with the service manager, but it got me no nowhere since the manager gave me all kind of reasons not to refund the diagnose charge.

I brought my Infinity QX60 into Firestone for 2 new tires and an oil change. Unfortunately the oil change didn't occur and after a few months my oil pump light came on. I brought it to infinity who after research said the oil was sludge and compromised the engine. I had to have it replaced. I filed a claim with Bridgestone and the case manager let me know that the site in Rock Hill, SC did indeed change my oil and since I didn't give them first right to look at the engine they couldn't help me. I told them that when light comes on for something under warranty I bring it to Infinity since it is a newer vehicle. They said they had an invoice showing it was changed but I showed them that the original filter was still in the car which was what the claims person said was changed. The idiot then said that infinity could have said anything to get me to change the engine and they wouldn't cover the cost (Are you kidding me).

My alignment and simple all around check turned into a disaster and honestly it all felt like a scam. I always receive a call of something to have fixed other than what my original visit is. I always decline because as a female I typically have to get 2nd sometimes 3rd opinions because it is very common to be taken advantage of. Tanner contacted me and informed me of my battery going low and a few other things. My total would jump from under $15 to over $500. I selected one of the things on his list to go ahead and fix. When I went to pick up my vehicle, it did not start. As soon as I mentioned it to Tanner he did not seemed surprised and simply asked if I wanted a jump.

Updated on 12/08/2022: Again for second time since I filed this complaint someone said I would be contacted and again nothing. How many more times are they going to lie? Firestone completely showed what a bad company they are! Charged me for routers on 1st invoice then on 2nd invoice they claim I refused but mechanic claims he did them for free?

I’m disgusted. I made this appointment 3 weeks ago because I had my brake pad checked at a shop close to home but I was coming to Olympia WA for some business and figure be good timing. Made appoint for 9 am it is currently 11, a few minutes ago, the front desk manager guy came out, said, "Oh after our ‘inspection’ you need new calipers, etc. It’s all gonna cost over 1000 $." I said, "Nope just the oil. I’ll find a place closer to home," still waiting on my car,

I've used Firestone at the Montgomery Mall for 30 years. They have always listened to my problems and been helpful at correcting them. I have never felt that they were trying to upsell me. I would definitely recommend them.

I made an appt. on Firestone's website for my state's required vehicle inspection in order to renew my registration. Once there at the service center, the person assisting me at the counter provided me with a quote of $30.00. When I went to check out, it was $40.00. The difference was a $10.00 charge to inspect my windows for tint. My state's required inspection checklist ONLY requires window tint inspection if the tint was applied AFTER market. I purchased my car brand new with no window tint and I have never added or changed anything to my windows after I purchased it.

I was at the garage on Carefree Highway and paid for my car and Drove away to discover all my tires were not balanced and all the red lights were still on the dashboard. I went around the building and pulled back to the front door as I saw the mechanic walking out. He got in his car. I pulled in next to him and waved and got out of my car to talk to him and he peeled his car away out of the driveway instead of taking responsibility for his Work. This is a mechanic who had worked on my car for three different visits and I was about to leave to drive across the country. I had told home that and as a woman alone coming into the garage is nerve racking enough and Then he disrespected me. Do not go to this company. Goodbye Firestone/ Bridgestone (ChineseCo). Goodbye. They do not respect women in this company.

Updated on 10/07/2022: I contacted manager next morning, he refused their responsibility and did not show sincerity to solve the problem. I sent it to Toyota dealer on Monday, the Technician inspected vehicle and found the oil leak coming from the oil cooler pipe. The car had no leak before, both Toyota dealer and Firestone did not point out oil leak.

I purchased 2 new tires that was under warranty that was suppose to arrive by Wednesday and did not On Thursday. I had a flat had my car towed in. That cost me extra money. James the manager told me he didn't care how I got there, blocked my car in after they finally put the tires on that took 3 hours, then overcharged me. Threaten to let the air out of my tires and blocked my car in with the company truck because I told him he overcharging me. The whole time corporate was on the phone listening to everything. I paid him what he overcharged me. I also requested he put the new tires on the front and he put them on the back. No one have contacted me to straighten this all out. I been buying tires from them for years but never anymore in life!

I think I have a slow leak in one of my tires that I purchased from this store a few months ago and made an appointment to come in today at 4pm based on their online scheduling tool. I got the email that stated "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that’s convenient for you." I received no phone call or email. So, I took my car in as planned to have the tire looked at.

After emailing Firestone headquarters customer service division 2 people assist me with the matter and move my complaint to the head supervisor of that CS division. Gentle by the name of Robert was able to resolved the matter and had Firestone put on a oil pan, oil gasket and plug for free with no charge. I have been driving the car now for two weeks, no leaks.

I want to truly thank Headquarters of Firestone for resolving this. What 's still baffling is the franchise owner never call me back after leaving messages with him. I like Firestone and will continue using them but will use another store. Thank you Consumer Affairs for posting my battle with that location.

On 05/30/22 at 09:32 AM I took my wife BMW to Firestone (Store# 599573) to get a “Lifetime Wheel Alignment” for $172.11. The car start rattling while driving and have some other issues, so I took it to EURAUTO Shop on 07/28/22 where I was told the wheel alignment was “Not tighten by the last tech that worked on the car front and back". Some links were now broken, and the repair cost me $773.51; and they told me I need to take it back to Firestone to have them align it again. On 8/1/22 I called and made a 7AM appointment for 8/3/22. At 7AM this morning, they did not have me in the system for an appointment and could not find me in their computer system, having work done on the BMW! I was told to find the receipt and they would help me. WHAT HAPPENED! This place use to be great! It Sucks!

I brought my car in for an oil change at the Mill Creek location 7/14/2022, they called and said I needed to have my tires rotated and an alignment which it was probably time for. After my car was done I picked it up and left, got back to work and read the receipt. The technician noted that my right inner tie rod has excessive play and my car was UNSAFE to drive. Not one person told me that or called me to tell me that and just let me walk out the door. So I called and was told, "Oh sorry. Not sure who checked you out so not sure why you were not told this, it will cost $794.00 to fix." I called another reputable mechanic shop and was told Firestone could never properly align my car with the tie rod issue. This other mechanic also said they could repair the tie rod for $373.00!!! I will never go back here again, to not tell someone their car is unsafe to drive is irresponsible and liable.

Brought vehicle to Firestone due to engine light on. Light came on when on my drive home after having oil change and wind shield washer motor check/replacement. Returned to Firestone and manager ran diagnostic and I was informed an Oxygen Sensor was bad. Scheduled appointment to replace Sensor and informed of a $100 dollar charge to run an additional diagnostic to isolate bad sensor (vehicle has four) and approximate $200-500 dollar charge for replacement. Took my vehicle to another business which ran diagnostic in two minutes at no charge and replaced Sensor for $160.

Made an appointment on July 6th to bring in my car today at 7am for an oil change, tire rotation, alignment and to look up a code for the check engine light that came on the morning of July 6th. Went there the next day and talked to the front desk to dropped off my car and told them I will be back between 3-3:30pm to pick up my car. They told me that they will try to get the guy to look at the light but everything else will get done. Had a coworker pick me up. Haven’t received a call and usually I do between 11am-12pm to give me a status update on my car (based off prior service with them).

Chad one of higher ups put on new brakes etc. to my satisfaction at no charge.

Firestone has resolved this matter well. More than I ever expected! 5 stars

I made a 7 am appointment for a Saturday morning ONLINE because it was available, first one in, very simple repair, just check AC... No repairs just check. Well appointments are not for the time you take or are offered. At 7am I was told to leave car and would get me in after the call in appointments were taken care of, so why did I make a 7 am appointment?

I have purchased my tires a few times from Firestone, and liked getting the free tire rotations, and have used coupons for an oil change. It was convenient, near a mall where I could spend time. This time I went for BRAKES, that I felt I needed. My car has 38K miles on it, not that much for what they claimed I needed. They called me to review what they found that I needed, "Your right rear CALIBER is seized up and needs repair/replacement and you should also o the left rear caliber also, you need rotors and pads on both front and rear brakes and your battery is going to die," they quoted me a price of $2200.00. I declined the work, I am a woman, but not a gullible stupid woman. I went to another mechanic, I did NOT have the seized up CALIBER, I did not need rotors, and my front and rear brakes were repaired for $600.00 including labor. SHAME ON YOU FIRESTONE!

I took my car to Firestone for a oil change. I was told that my cap was too tight and I needed to sign a waiver just in case the cap broke I would not hold them responsible. Firestone ordered a new cap & changed my oil. Yay! Well not do yay…I noticed a small oil leak. Took my car back to Firestone and they told me all the mechanics called in and they didn’t have anyone available to look at it. Suggested that I bring it back the following day at 0700 AM. When I arrived the following day Firestone told me they had no record of my original service. Seriously!!!

Originally I went in for a radiator repair. They changed a radiator hoses and did a flush. They disconnected the transmission lines from the radiator and transmission lines. They never put the clips back on it secure the clips. These clips don't just fall off. I checked with several different Ram dealers about this. According to the Ram dealers there is no way these clips just fall off. I have been trying to reach out to the regional managers but they are all hiding. I am about ready to go to court to get some action.

I have bad experience with store managers. I get charge with service I don’t have to pay. I ask for service done for 4 pad brakes and rotors but they don’t do’t. They do only front pad and rotors. Charge me more what I accepted to pay. I need service be done.

Thoroughly disappointed in the last brake job done in November 2021. Waited for the cold weather to subside and just took my Rav4 in to get the squeaking fixed. Was told my rotors would be resurfaced – mind you, they were brand new in November – and I had gotten new pads as well. Brought the car home and the squeaking has begun again. I have been a customer for many years, even have their CC. I will not be doing business with Firestone again unfortunately due to this lousy experience. Can’t trust the work. The staff is generally very professional – but what good is that if you can’t trust the work?

After rescheduling the 2nd time due to 4 plus hour waits I was 10 minutes or 8 to be exact was told I was too late and would have to reschedule a 3rd time. How is it I'm expected to wait 4 to 5 hours for a 30 minute procedure but they can't wait 8 minutes for me? I've worked in many automotive shops in my 39 years and never seen a paying customer turned away over 8 minutes. I will never do business with Firestone in the future.

Do not pay for a lifetime alignment. I have taken my truck in twice for an alignment with an appointment. I also had an oil change done. Both times was told needed truck all day so dropped it off. It was there all day. Alignment was not done. Told could not get to it both times and will need to bring back which I have tried 3 times and can not get done unless I leave it all day again. I will now have to pay someone else to do it as tires are now wearing out on outside. Just a scam.

I took my car into the Cartersville, Georgia location for a tire rotation yesterday. The “inside sales” guy (as I prefer to call him) immediately began to talk me into paying for services that I did not need, such as brakes and spark plugs. I was being quoted $900 for an oil change, spark plugs and brakes. I had to wait for three hours, then as I was checking out, I was told that a detailed receipt could not be printed but that a receipt would be emailed to me within the hour.

For my vehicle. $39.99 to be exact so I price them out the door and set an appointment up to also have installed. Didn’t need but great price and knew it was probably a mistake in pricing. I called to double check and was told by the Bellevue location that this tire had been discontinued years ago and they had no control over it. I called the 800 number and was told they would see if store would honor price. That was a no. I have screenshots of pricing. When I was a manager at a large retail store with pricing errors we had to honor it. If this produce was discontinued years ago as I was told it should come up for availability.

Why? Why did Firestone in Carpentersville, IL hire a reject from Firestone in Lake In The Hills, IL? That's exactly what they did. We brought our 2005 Toyota Highlander in just for an oil change. Several hours later, we never got a call from George, the reject employee from the Lake In The Hills Firestone. We called him and he told us to come and pick up our car. One block away from Firestone, the power steering went out and the brake light went on. Looks like George screwed around with our car again. George was trying to get back at us for leaving him a negative review from the first time he ripped us off from thousands of dollars for repairs that never needed to be done, and George even admitted to this. So, I ask again, why? Why did Firestone in Carpentersville hire George, the reject employee from the other store?

1/26/22-Removed flat front tire with nail. 4 tires bought from them 10/2021. Nail close to rim so they said they were putting on new tire. Told me I needed a battery and wiper blades and I told them I bought them from them 10/2021. They replaced the battery and the tire for $51. 6 days later, back tire flat. Nail in exact place as was in front tire!!??? They don’t tow. Had to be towed to a tire place. There was a nail close to the rim so I needed a new tire! There was not a new tire from Firestone-they all had the same wear!! They took the tire with the nail, added air and put it on the back and put back tire on front. My tow and tire cost was $300+. They offered to return $51 I paid them on 1/26!!! Small claims is my next step. After posting on Facebook, many responses about how awful this place treated them too!!

Brought 1998 Jeep TJ sport in for 2 rear tire install. Goodyear 215/75R15 on 1/21/22. They took off the hubs which are installed on the wheel with LOCTITE at the OEM FACTORY. They tried to put 1 back on but it fell off 1 mile from shop. I went back and the techs said "both sides were loose" then broke off the driver's side hub rite in front of me and said "see". I still have the hub with the CAPTURED screws in them. 2 hubs will cost me 100# and I have to install them-wouldn't let these mutts ANYWHERE near my Jeep. I bought the tires from Tirerack.com and they were great however they listed this Firestone shop as a "recommended installer". DON'T GO ANYWHERE NEAR THEM-hurt them with your $-spend it elsewhere. Give your local garage the business and let corporate Firestone know your complaint.

Jan/ Feb 2021 I had Firestone in Oak Park, IL replace my Catalytic converter on my Buick Encore. Within a week I had to take it back. Engine light came on. Firestone stated they corrected the problem and I picked my vehicle up. Later in Sept of 2021 I took it back to Firestone due to engine light and code stating it’s the catalytic converter. Firestone called me twice stating it was my oil over filled, the next call was my oil filter bypass valve housing. I believe Firestone broke my filter trying to find something else wrong with it beside the converter.

Went in to get an oil change. Not only took an hour, but then surprise! They presented me with a nail in my tire problem. My tires were all at the same pressure before, the tire in question is almost new, and the nail looked completely brand new like they just took it out of the box. They also refused to consider a repair, of course the only wanted to sell me a new tire. Criminals.

I brought my vehicle to have new Transmission and Motor mounts installed. After paying $500 for this service, I noticed a clunking sound coming from the floorboard and a high pitched whine while driving home a short distance. I notified the Manager there and was told to bring it in for assessment of the problem. I was not going to drive it on longer for fear of further damaging the vehicle. I took a photo of the underside and was shocked to see that the transmission had NO NUTS to hold it to the frame. I informed the Manager again, only to get the same lame response, "Bring it in." The damage is done and Firestone refuses to assume responsibility for their poor workmanship. Transmission shops want $3,500 for repairs!

I went there for front-end alignment and stabilizer bar and a squeak coming from brakes. They told me it was done. Charged me 2400. I get down the road steering fixed but squeak still there. I bring it right back. I tell me I got a reschedule. I come back 3 days later. They're busy but my car ends being done last. They got their money and now they're not worried about getting my car done or just worried about getting other cars done that haven't paid yet.

This is by the worse Firestone I've been to by far. I've bought four new tires here 6 months ago and got two alignments done within the 6 months. I went to this facility 4 times because the tires were leaking air and the technician did not want to do the correct job and find the leak so they blamed it the on rim each time. Which there was nothing wrong with my rim. The fourth time I went I failed a pa inspection and my car is a 2018 Dodge Journey which is AWD. So I explained it to them and I made a appointment online. I called them afterward and they said the online appointments are only for suggestions and it's not mean you will always get a appointment that day even if it said it was available.

I was at Firestone yesterday to ask about service. I needed new tires, brakes and an oil change. Not cheap. We have spent thousands of dollars with this Firestone. They said to come back the next day and they could do it within the time frame in which I could wait for the work to be done. Approx 3 hours. We made an appointment for 8am. We were told the car would be ready by 10:30/11.

My daughter's Corolla broke down while she was out of town, and she had it towed to the nearest open shop, Firestone of Carpentersville, IL. It needed a gearshift cable, and they also put ball joints on one axle. With a final bill of nearly $1700, I took the invoice to my mechanic and discovered this: cable costs $275 retail from Toyota, and Firestone charged $561. Book time on repair is 2 hours, and they charged $362. (When I called, they claimed their book time showed 2.5 hours at an hourly rate of $140, which is still just $350.) Ball joint was similarly overpriced. To add insult to injury, the light to the gear shift no longer worked after they finished repair. Since they were so far away, I will just get that fixed by my mechanic. When my daughter told me it was at Firestone I was concerned based on previous experiences, but I didn't imagine it would be this bad.

I called Firestone to see how much their lifetime alignment was so that I could save up the money. I was quoted 180 and so I made the appointment for when I had the money that they told me and then just to find out it was like 208 and when I mentioned how I was quoted the 180 the person was super rude and didn’t even cared if there was another place that did lifetime alignments. I definitely would of went elsewhere. They definitely will not be getting any more business from me except for the alignment since I already paid for it. I would suggest to go somewhere else for your car issues.

I had appointment on 10/31 at 8.00 AM (Booked 2 days+ ahead). Shop opening time is 8.00 AM. Open signed of the store lighted up on 7.15 AM, but door was locked. I was checked in at 8.06 AM. Car was not pulled in until 9.01 AM. Car was sitting in garage until 10.00 AM before I inquired regarding status on the car. Then I was notify car filter was not on order. They are waiting on filter. I was never notify or inform until I inquire. Car complete service until 10.49 AM. It took 3 hours for "Oil Change". Front desk person comes out for new customer, rest of the time - he will be in the back office. Bad customer service, no apology, no explanation, and bad hygienic for rest room and trash full from opening to I left.

We had engine check light on, so I took my car to Firestone. They fixed the car and charged me 400$ after making me sit there 5 hours. Next few days car was fine and then the check engine light came back. Since then it’s been more than a month we have been going there every week and our problem still hasn’t been fixed. And now everyone we call or go there they keep saying the diagnostic guy is not in. Can’t help you today.

Called to make an appointment and they said, "Bring it down" and they “might be able to check it”. Didn’t do anything to help us. Took advantage of a girl that does not know much about cars. Terrible service.

I'm incredibly disappointed with the response I got today regarding a botched alignment of my truck at the Highlands Ranch store. After aligning my truck on Saturday, Saturday night my steering wheel was suddenly off 90 degrees and not driving right. I talked to someone Sunday who said they couldn't handle it Sunday and arranged for me to come Monday at 4:00 Monday. When I arrived I got to have a contentious conversation with someone who believed I was their "bud". He said there was no one available to look at the truck and I needed to drop it off the next morning till he could have someone look at it. I was unable to do so as I need my vehicle to get to work. Having received such an unapologetic attitude I left and will find someone else to work on my family's vehicles. Really disappointing overall and now I'm left with a vehicle which is unsafe to drive.

I was refused service because I brought in my own part to be replaced instead of allowing them to supply the part and mark it up 100 dollars. Store #22985 Fresno, Ca orders the part from auto zone which is the place I bought it from. It should not matter if I supply the part.

I’m not sure about every Firestone that exists. However I can say the Firestone in Grand Junction CO. has never not promoted the highest quality of service. It’s nice to see that a company in today’s world still has integrity.

I have been going to the Wilkes Barre location for 20 years. Took car in on 8/24/2021 for an alignment paid over $120 only to find out that my car was still pulling to the right. I did notify them and associate Said to make another appointment Since I was not satisfied. Next appointment I could get was on 9/29/2021. Arrived at location at 2:20 PM. My car was not taken in until 2:50 PM for alignment. Associate let me know at 3:05 that my car had been finished. Left Firestone and they did not even check the alignment and is still pulling to the right. Very unprofessional as I walked around prior to this and they did not even have my car getting an alignment. It was sitting in the bay the entire time. I paid for a service and left with them telling me it was done when I watch them and they did not even perform the service.

While visiting in Des Moines, I tore up a tire late on a Saturday night by hitting a curb. I was concerned it. Ishtar take days but I found a Firestone shop open for business on a Sunday. When I called, the manager said he had a compatible tire and if I came over, he could have me back on the road in 30 minutes. And he did, in sterling fashion. He changed the tire, also repaired The donut spare, repacked it in the awkward location under the trunk, all within about 45 minutes. I was totally impressed. Unfortunately, I don’t think Firestone has shops where I am, in North Carolina.

Got a good deal on rates, work was done quickly and cleanly, workers were friendly and helpful. The shop seemed to take Covid precautions seriously, which I appreciated. Overall, everything went as well could be expected.

I am happy with Firestone company, I use to visit them for minor to serious vehicle issues. No much waiting time, politely attending customers, moreover we can talk to mechanics and supervisors regarding our vehicle, only labor charge is above all spare parts.

Not only do they correct my problem but they check several other areas under the hood and the wheels and if there is a problem they bring it to my attention. That's service. So when I go in I am hoping that they find a problem now and not allow me to be surprised.

When my car breaks down, I am in total DISPAIR...being a woman!!! I remember not having a particular place to take my car, and you must imagine my angst!!! But I ask my friends and family and decided to look into two companies... And lo and behold, the one I picked worked wonders... And the price was amazing!!!

After much research, I went to Firestone Complete Auto Care at 1200 S Magnolia Ave in Anaheim for tires and service for my wife's car and my car. The Sales and Service Specialist ** helped us. ** found us the most discounts available and went far and above to help us with the servicing of our vehicles. For example - I paid $10 to have my vehicle tested for tires, brakes, suspension, etc. They determined that I needed new front brake pads and quoted me a discounted price. When I came back to have the work done - they had forgotten to check the thickness of the rotors. It turned out the rotors were too thin and also needed to be replaced. ** told me that it was their error and I was not charged anything for the new rotors, just the original estimated cost I had been given.

I trust my mechanics at Firestone. They explained to me why I wasn't able to have a certain pair of tires on my van due to the high top profile. They also had the highest quality of customer service.

I have used Firestone for my cars for 15 plus years. I feel that they have always been upfront with me, I can trust them and what they recommend for service or repairs on my vehicles. Pricing is fair and being a Firestone card holder I get lots of discounts and deals! Service is normally done in the time frame that I'm told and employees are very friendly and explains everything so that I understand what needs to be done. I recommend them to all of my friends and family.

Very friendly and helpful people at my Firestone. They always take the time needed to explain to me what is going on and what is needed to fix it. The last time I was in was for one of me tires. It looked and ran flat. However after checking it out the problem was that the tire was just low. I’ve had no problems with this tire since then.

Great, second best, good customer service, fast, if they don't have the parts they order it that same day, and they're ASE certified, plus they ask if you need to go anywhere when your vehicle is in the repair area.

I called at 1:00 to inquire about repairs to a tire with a slow leak. They were unable to see me immediately but I booked an appointment for 4:00. When I arrived, I was told there would be a 1 1/2 to 2 hour wait. What is the point of making an appointment if you have to wait 2 hours?

I had a scheduled appointment for an oil change today 7/10/21 at 11:00 am. I arrived 5 minutes before time and was checked in. Following 15 minutes of waiting, I checked the parking lot and my car was still parked in the same spot. I proceeded to ask the staff member why my vehicle has not been serviced. She then informed me they need an hour and a half prior to beginning the appointment. I provided feedback and informed her it is important for her to inform new customers the wait time is significant and avoid wasting their time. Her response was to tell me if I cannot wait by all means she will provide me my keys. I accepted them and left.

Dropped my car off at the Elkton Maryland location for an antifreeze leak and pcv valve replacement for my 2015 Chevy Cruze. They checked my car, came out and gave me the rundown of what was wrong including water pump replacement, thermostat, pcv valve, serpentine belt. I had them replace all of that plus an oil change and new wiper blades. Bill was $1332. My daughter drove my car the following day and got stranded because my car was smoking and had oil all under my car. My car didn’t have a oil leak when I left for the above repairs nor did the mechanics at firestone say an oil leak was an issue upon inspection because I never had one.

Very bad experience and frustrated with Firestone. My AC was not working and I have been told it will be fixed if some recharge is done and it would cost around 170 and once I left received a call stating that they could not fix and need to do one more diagnose that would cost around 99. I agreed and they told AC compressor is gone and it would cost around 1000 to fix. I denied and took the vehicle and they told since I paid 170 for recharge even if you change compressor outside they will refill gas required for AC as I already paid 170. But when I called back and asked for gas recharge, they told they would do only if I change compressor in their shop. So, I paid them 290 just to understand my AC compressor is not working.

I scheduled to be at 11am but was late.. The Firestone that located in Lakeland behind by Room to go the Firestone Agent name Anthony was unprofessional with bad attitude with me and other client... My issue was for my vehicle to be repair the A/C unit.. Don't matter about the price. As long I have the details is OK but the agent was not able to explain more details... Is rude and unpredictable..because his attitude Firestone lose $1400.00.

So I'm sitting here at Firestone for an alignment waiting for 2 people in front of me, 1 1/2-2 hr. wait. I mention, "it doesn't do any good to call for an appointment I had at 9:30" and they didn't tell me that appointments don't matter over the phone. Appointments are listed on the website. He actually says, no, it's first come first served. I ask if can I leave and come back and hold my spot. He says no again. I don't think I will be doing business with them anymore. Would not be here now if I didn't have a free alignment package.

I have been going to Firestone for many years - have always received great service and honest feedback on future service my car may need. The team at 027022 store in Mesa AZ does a very good job on all service my Mustang has needed. With their service and repairs my car has reached 20 years of age and I owe it all to this team. I appreciate all their work very much!

I called the local Firestone Complete Auto Location to inquire about an oil change. Mark told me he could fit me in today. I went and dropped my truck off at 9:45. He told me he 'would let me know when it's ready.' That was it. I left and walked to the local shops to kill time. I call Mark at 11:20 to see how it was going and he told me it wasn't even close and it would be done at 2-3pm! I went back to get my truck as I couldn't wait that long and I recommended to Mark that he tells customers how long it will be. He said he told me early afternoon. Complete lie. If he told me that, I would not have gone there to begin. I had been going to this Firestone location for years and never had this happen. The most I had to wait was 2 hours. A little bit communication would be appreciated.

I’ve been going to Firestone auto care for years and so far I had the best experience and would recommend other people to come. As well my wife comes here to for years and we both love their service that they do.

I used Firestone Complete Auto Care in Powell, TN. My first impression was okay but the price for repairs quoted were outrageous! I was charged $ 409.96 for a front brake job! Get this. They didn't even put new rotors on the vehicle and just used the same ones and turned them instead of putting new $69 each rotors on instead; charging me $249.96 for turning them and polishing them up. Sure they look new but they're not. $961.00 + tax for all the services I had done! Here's what they did.

I asked them what they would charge for simply replacing one spark plug and the ignition coil above it and they said they would charge $275. I asked if that could be reduced if I provided the parts and they refused to do so, saying it is policy not to use any but what they would source. So after buying said parts myself for approx. $75, it literally took 10 minutes to do the actual work, unscrewing the 2 pieces and screwing in the new ones. How they can justify $200 for 10 minutes of actual work is disgusting.

Went to Firestone store #678961 on Saturday 04/24/3021 had spark plugs replaced, gasket, and fuel injection. Shawn stated diagnostic person was not there. Went back on Monday and the service manager stated the diagnostic person works Tuesday-Saturday and I advised him I was just there on Saturday. Spent over $800 and that was not even the problem with the car. Go to another Firestone location and they stated the diagnostic person was there but would not be able to provide service because the lead mechanic was not in... Then went to a 3rd Firestone location and they stated my coils were bad and wanted to charge me another $800... That's just ridiculous... didn't even taken into consideration I just literally spent over $800 not even 48hrs ago... Made a complaint with corporate and stated area or district manager would call and no one has called...

Zero stars of I could. Manager ** on Bay Rd Saginaw Michigan would NOT put a brand new tire on our rim after seeing we was biracial! Said he couldn't put a used tire on, it was brand new with the receipt! Trying to get our new truck off the highway. He has now cost this company many future accounts. Bell tire goes out of their way to help their customers. Don't bother making a complaint. You'll get 20 emails with no contact or resolution! Go at your own risk! If you're anything other than ** I suggest not taking your business to them!

I've been with Firestone for over 5 years. I used Firestone card to purchase tires. I then went online to set payment plan to payoff tires, however you can only set their program to make payments for 6 months at a time. If you don't remember to go back out and reset you will be charged with high fees, reduced credit limit, and credit problems; and know I did not get one call to remind me that my 6 month payment schedule had expired. What credit card company does that!! Stay away from this credit card.

Took my Truck to Store 27855 to get two front tires replaced. When I got my truck back the next day there was grease hand prints all over the exterior and interior of my truck including the leather seats which is a pain to clean, went to operate my power folding mirrors and found out that someone manually pry them in and out damaging both, contacted the dealer on both issues & only requested them to take care of the mirrors trying to be nice, was told the Manager was gonna contact me. 3 days went by no contact was made.

Would've been gave more Stars, but my experience was very unfortunate. Met and spoke with a Danny, he ensured me what I needed was going to get done, discounts etc... I was sold. Due to Firestone in house drama, the females there were rude, switch orders, danny fired, and my vehicle not fixed, went to pick up after paying over $1,100 2 days later my vehicle crashed out, investigation started, they severed my break lines, I paid to fix, they didn't replace my 02 sensors which was the initial problem me and Danny figured out I've been known though, and almost lost my life coming from work interstate **.

Greg is the manager here, and he and his team are outstanding. 10 years no problems. Well Greg isn't in today but you know is....George is! (I'll take this post down once it's handled). George thought he'd be cute and try to tell me I needed a whole new caliper because he couldn't find a "bolt". Grand total for oil change, bolt for my caliper, and rotate my tires....$650+. Adorable George seemed to not realize I didn't need a caliper and that rotating tires is free since, ya know, I've been buying tires from this shop for a decade. He also seemed to forget the hilarious fact that I live 1 block up the hill and decided to come by to see this special bolt so I could walk the 100 ft to the hardware store across the street and get one for $2.

On March 17, 2021 I had Firestone Complete Auto Care in Richland Washington service my vehicle. I had multiple tires put on an alignment done and oil change and now two days later after putting 49 miles on my vehicle since they released my vehicle after service My motor has Seized along with all the evidence showing that all the work they said they did was not actually done such as balancing the tires along with charging $22 for a complete vehicle inspection.

Another day I noticed that one of my tires slowly loses air. I then took my car to Firestone on Lee Rd in Shaker Hts. Came there first thing in the morning and it was diagnosed as a rim leak (alloy wheels). The necessary repairs were done while I waited, and I am just as happy. The price was very reasonable; the other shops charge more than double for the same job and take longer or you have to drop your wheel off. Here everything was done in under half an hour. I highly recommend this shop.

This is for my mom, who is 74 and brought in her 2007 dodge nitro to this place. She told them she wanted to get rid of the numerous warning lights, replace one cracked wheel (she brought a new one), fix one window (the mechanism broke), repair one door (can't open from inside), fix a rear signal which is shorting out and worked intermittently, and get a tune-up because the truck was stuttering between 1000 and 1600 rpm. She had a well-written list to hand them. And she did, speaking to the man in charge, Josh.

I called in Allen Park on Pelham to see if they could take care of a leaky tire right away because I had to go to work. He said yes. When I got there, I observe everyone just standing around. So I knew I would be in and out. The check in guy said within an hour. I let him know I had to go to work. I called my dad a little upset because I needed to get my tire fixed on a Sunday and couldn't be late for work. I went back in after 10min to see no one even picked up the envelope to get my car keys. I asked for my keys and was able to find Amandos open and they took care of me right away. I had 3 leaks and needed a new tire.

Over the years, I have had three cars detailed and maintained by Firestone. Never had a problem. In fact I have always been treated with respect and my service was exemplary. I was able to afford the charges for the great service I received, and if any problems did occur, they were handled expeditiously as soon as they were detected. Dean ** was the General Mgr in charge most of the time and now manages the new location on Nissan Hwy in Smyrna. He is by far the most capable and fairest mechanic Mgr I have ever met anywhere. I highly recommend him to anyone who needs mechanical repairs.

Took my car there with the service engine light on. Hundreds are of dollars later the light was still on. Manager was rude and said it wasn’t in his notes. Even though if you start the car to move it you know it’s on. The location made zero recommendations for service to rectify the problems. Just zero help at all. Only offered to do another diagnostic test for free when we already had one done. Will never go there again. Overpriced and rude. Zero stars but that wasn’t an option.

STAY AWAY!!!! This establishment is NOT trustworthy. I took my car in for a standard oil change and state inspection. During the inspection they up-sold me and asked if I wanted to replace the battery (my mistake for agreeing). I check out, and the manager says they failed my inspection because they replaced the battery... Um, what? They should have done the inspection and then replaced the battery, but okay… This is mildly annoying. I leave to get in my car and notice the computer screen isn't turning on... I take the car back and they admit to doing it... (Great right? They did the damage, take responsibility and agree to fix it.. THINK AGAIN...).

(UPDATE 01/16/2021) 100 hours after contact with corporate no call from regional or district managers or store manager. No idea what's going on. Called corporate. Was told to give them until next Saturday (01/23/2021). On 05/06/2020 I sent my car in to have the engine replaced in it. I paid $2,496.70 for everything. On 05/14/2020 I got it back. On 06/17/2020 (day before my birthday hard to forget) I called in complaining about the rod knock. They said "come on in and we will replace the engine but you will need to pay for the engine and labor and that they may not have a motor for me in general." On 07/01/2020 my oil pan needed to be replaced but at the same time my newly installed engine had a Rod knock already (oil changes and maintained was kept receipts kept as well). So I told them about it and paid $1,115.99 for the oil pan and a full diagnostics of the car and for them to check out the rod knock.

I have all my vehicles and my daughter vehicle alignment work done at Firestone, which I purchased lifetime warranty for. Their work is very professional and thorough, any time l take any my vehicle for an oil change and alignment they rotate and balance my tires for free and their recommendations are always great. Thanks very much, I’ll be customer forever.

This experience happened to me a few years back but I tell everyone I know to save them from these predators. Spiro, at the Firestone at Wise and Roselle Rds in Schaumburg IL, told me I needed a new radiator, for $2000 to correct my over heating problem. A friend recommended I talk to her mechanic, T2Auto, for a 2nd opinion. After 24 hours, T2Auto told me the problem had been fixed by back washing it...total $98. Don’t trust Firestone, they are in it to make as much money as they can from you. That’s not good customer service.

Long story short I took my great running truck in for ac recharge and they charged me 1700 for ac work that never blew cold air. Also they illegally took my new 200 battery without permission and replaced it with another. I complained they wouldn't refund me. The manager laughed. I complained to the BAR. Then I was quickly offered a refund for the ac for almost 500. After I brought my truck home it began to have big problems. It now overheats. The check engine light comes on. I'm going to have it rechecked to see if Firestone really did the work they charged me for. Beware especially single ladies.

Firestone on Post Road in Warwick overall experience was nothing but top notch. Have had my car serviced there for years as well as my children’s cars. Customer service people at the counter were nothing but respectfully answer all questions.

I have been a loyal Firestone customer for over 7 years. The particular Firestone location near me has been the worst one I have been in and dealt with by far. I took my car in to have the tires checked, oil changed, brakes checked, and fluids topped off. What ended up happening is they broke a bolt while doing a tire alignment that was on my car. One that was important to my steering and suspension. The parts they needed to fix because of this mistake weren't going to come in until the next morning. That is our only vehicle and my husband has to get to and from work in the military. That's not a job you can call off from because you don't have a car! I had to make other arrangements to get my husband and son home which cost extra money on top of the fixes!

I have been without a car since November 23,2020... still waiting for Firestone exec or corporate to contact me... I call every other day and all I hear is "someone will get back to me in 3 to 5 days" every phone call. I have been going to Firestone for 14 yes fourteen years... so sick over the lack of customer care regarding this situation. Is this how a long standing customer should be treated.

Walking in there in a very uncomfortable state of mind you to tire issue she walked me through the process, did above and beyond her call of duty and got me in and out in a very timely manner. Very professional why

I purchased tires last year that comes with free rotation. I made appointment and dropped my car off only for tire rotation. I go to dealership for oil changes. Anyway an hour after having my car the Benjamin at the location on Clinton Highway in Knoxville TN calls to tell me they are refusing to rotate my tires and that I need to buy new tires. My tires have 80000 mile warranty but I have only put 22000 miles on them. I took my car to a competitor and paid to have tires rotated with no problem. I will never do business with them again. Very dishonest business practices and just try to sell you items.

On October 16, 2020, I took my 2017 BMW X5 in for an oil change at Firestone Auto on W. WT Harris Blvd. in Charlotte, NC. I had typically only gotten service at the BMW dealership but decided to try here after a friend had his BMW serviced at a Firestone. While in the shop, a tune up was mentioned and I decided to allow them to do the tune up as I had recently hit 85K and figured it would be good for scheduled maintenance. After hours of waiting for the oil change and tune up, the technician gave me my keys, cashed me out ($700) and I pulled my car out of the parking lot, only for my engine to be misfiring and unable to accelerate.

I am extremely disappointed and upset with the experience I recently had at Firestone, located at 1689A Post Rd, Warwick, RI. On November 2, 2020 I had my 2005 Toyota Sienna towed in for service, as we needed our water pump replaced. I called ahead and spoke with ** and explained what was going on. He said that he would be able to take a look at it in the morning and confirm if it was the water pump. Tuesday 11/3 towards the end of the day, I had to reach out to ** as I had heard nothing about the vehicle. He informed me at that time, they had to do another test in the morning to confirm that it was the water pump, and he would be in touch.

I do Search & Rescue and in the middle of an operation my starter went out on my vehicle. Towed to Silverdale WA location, only to wait 4 hours & told to go home. The next day I was told problem was a wire to Starter and would I agree to $370 charge to repair. I had already taken a taxi back to hotel in another city, rented a U-haul truck and took taxi back to get truck. Upon reaching my hotel, my truck would not start. I had to pay for another tow and waited several days for call that it was my starter was out. Now it would cost another $360 to repair! I called and asked for District manager for callback, not once but 3 times! Still no reply. Here is what sign says in lobby: Does Firestone guarantee their work?

I just moved to Texas from California and since 2012, my cars have been serviced by Firestone. This is my 3rd state that I moved to for Government Service and every time I visit a Firestone, I always receive great service. There was only one negative incident I experienced and I can say after posting the review, I was immediately contacted. So today, I’m posting a positive review for the Amarillo, Texas location on Coulter Road. This is my second visit since moving here and on my 1st visit I learned I would need tires. Knowing there would a special on tires the following month, I chose to wait. Roland confirmed the promotion and offered to call me the next month. I was surprised to receive a call as promised. The front crew personnel are great and personable. This will be my new location as long as I am a resident. Bravo Zulu!!!

I showed up at 3:30 pm, an hour early for my 4:30 pm appointment and they got my vehicle right in. Only issue was while they were dismounting my old tires a TPMS Sensor was broken. This happens, I've broken them myself dismounting tires, the problem is they said it broke when tire went flat. I disagree, I didn't drive on a flat tire. The tire started to go flat sitting in a parking lot and never moved until the spare was put on. Best guess the TPMS Sensor will cost anywhere from $50 to $100.

I took my vehicle in for a diagnosis and repairs. They let my vehicle for a few days. They took my 1700 cash but refused to give me a receipt until the vehicle was done. They took my new battery without my permission and changed it out for one of theirs. They charged me for ac repair and check and even said my AC worked great but lied. It did not. I complained to the BAR and Bridgestone offered me 498 dollars refund for the battery and AC charges. After I brought my vehicle home it almost ran out of brake fluid. The color was pea green. They must have never checked or changed it at all. Beware..

Waited 7 hours for a headlight bulb replacement only to have a burning coming from my lights now, and two scratches that are to the metal on my Mercedes where they tried to remove the bumper when not needed to replace the bulb. They won’t fix it, return my emails, calls, and are supposedly investigating it. Meanwhile I can’t drive my car without it almost starting a fire. It’s been a month.

I was referred to the Firestone on 4712 Blanding Blvd in Jacksonville FL 32210 on 10/08/20 for an alignment. When I got there I asked for an oil change as well; I got there at 4:56pm. ** who works the front counter advised me the technician wasn’t able to do the alignment; he said he tried but couldn’t get it done. ** said I could come back Tuesday when ** gets back; he said the technician finishing up with the oil change. I left there at 6:07pm they was closing the shop. I’m driving I get to a red light I see smoke coming from under my hood; at first I thought it was the car behind me. I continue and the smoke coming from my hood is really bad; and my car smelled like something burning. I couldn’t take my car back to them because Firestone was closed. I thought the technician spilled some oil and it will burn off; the next morning I notice something coming from under my car.

Service technicians don’t take the time to over check the job they completed, I’ve noticed they only do what is written on the invoice and not even check to make sure that it is done correctly. When technicians gets into customer’s vehicle they are not serious about cleanliness of the customer car, the technicians need to put in paper mats to keep from putting oil and grease stains on the floorboards and they also need to wash their hands before entering customer’s vehicle to keep oil and grease stains off of the interior and steering wheel also. They also have told me that they fixed a issue with my vehicle and they actually did not fix the problem. I’ve had numerous experiences with this in my vehicle and it needs to be addressed to all technicians at Firestone.

I have decided to pay my balance down asap and the vehicle will be taken over by Subaru specialists. I would like to thank the staff for all of their help beforehand.

Hey, I am not the type to even write reviews but this warranted one. Almost 6 months ago, I took my wife's BMW X1 to Firestone, located in Richmond, Virginia (4910 W Broad St.) because it started smoking. I ran a diagnostics test on it and it stated that it had one oil leak. I got it towed to BMW in Richmond and they ran a diagnostic and they provided good detail and came to find out that it had multiple oil leaks and other issues. Long story short, the bill is close to 6,000. I decided to do a claim because the persons at Firestone couldn't even return my washer fluid cap back on (which I still don't have). So it made me think, if they can't even do that correct, then what are they doing underneath the hood. Come to find out, when I was submitting the claim for the BMW, they were not doing the oil change correctly; which made me to believe that it started causing other issues.

Updated on 10/26/2020: I made an initial inquiry to this company over a month ago. I started at the original store with no results and worked my way up through the system, eventually getting to the corporate offices. I received a reply that stated that they would get back to me by 3 working days. I even left a voice message with the President of the company.

I will never go to Firestone ever again, and I recommend that you dont either. I took my car to this location, and shortly after I left my car starting making this slight grinding sound. I couldnt figure out what it was, and a few days later it ended up breaking multiple components of my car. I submitted a claim, and immediately started being bullied by the person handling the claim. It was obvious he was trying to push me into admitting fault, accusing me the entire time of breaking it myself and trying to get money from them. He said they would have an inspector to come look at the damages, and that he would be in contact with me. It took weeks for the inspector to reach out to me and set up an appointment, this whole time Im without a car.

I went to Firestone to have them put in a new alternator in my 2004 Jaguar X Type 3.0 ltr. According to Autozone the alternator was bad (that's a whole different story). After they changed it out, Rick said it was not the alternator and claimed it had to do with the wiring having a short or something. HE RECOMMENDED I GO TO Nasa Automotive Electronics to get a diagnostic test done. $68.00. Now note, since I left firestone, the battery light is now always on.

My serpentine belt snapped and they were supposed to replace a helicoil so it would stay, instead put a bunch of JB weld in and said if it didn’t hold, I’d have to replace the timing cover ($1000+ labor alone) but if they tapped and threaded for the bolt to ACTUALLY stay, it would have been fixed. But no, they expected me to come in and spend $3000+, so I waited for my neighbor to fix it and that’s when I found out FIRESTONE DIDN'T EVEN FIX MY CAR. I spend my money at this place and risk my credit, trusting a MECHANIC to FIX my car, not look at me like I’m a walking paycheck for him. NEVER go to firestone.

I would like to say that the desk individual was extremely nice. Now I will explain how this company is overcharging their customers. I brought my truck into a Firestone company off of Stetson Hills in Colorado Springs, CO. I kept reviewing a ABS and Stabilitrak error that would cause issues while I was driving. I looked up multiple auto shops and called around and every single one was closed on weekends due to COVID. I’m active Duty Air Force, which makes it difficult to not have a vehicle during the week. Firestone happened to be open over the weekend, which was so helpful. They took my truck in on Friday, and stated they would run a diagnostic on my truck Saturday morning. They called me at 9:13 AM on Saturday and stated I needed to replace my driver side bearing and that I needed to replace both front axle shafts, which caused the bearing issue to begin with. They said it would cost $1700.

The worst shop I have ever been in my entire life. The person who staying on reception to grab your keys, so unprofessional and disgustingly rude. When he was trying to tell me that my oils and fluids are leaking, I was trying to let him know that I have just spilled everything myself on the part, therefore he is thinking this way. He started yelling at me saying "what do you know about cars!", "Your car is bad," literally yelling at me and interrupting my each word I am trying to say to him. I have been in many shops in many states and countries, and for FIRST time in my life I am observing such rude customer service. Never ever I will go there again and I recommend everyone to stay as far as possible from this shop full of outrageously rude and impolite people.

I purchased a CV joint 2 weeks ago, Christina assured me that and front end alignment was done as part of service to front end. Last week I purchased 4 Bridgestone tire tires for $998. Christina told me I needed a front alignment. I reminded her of our conversation prior, she said "no history of it", I paid the bill and left, contacted corporate. Isaiah responded that someone would contact me within 48 hrs, 3 days later, I emailed him again. He said.someone would contact me within 48 hours. Has been 6 days, no contact. Also advertise on a $100.00 rebate, cannot find where to submit. Very dissatisfied with management.

They suggested $1200 of brake work I did not need. Made it sound as if I drove off the lot I would get in a crash. A 50,000 mile tire has a next to zero replacement warranty. Any work they said was just a suggestion, within 2 days, would be the issue I had. I believe they created issues to make me pay for more repairs. I will never return to Firestone for anything. I have a lifetime alignment with them and I will never take my car in for them to do anything. I was told they are not mechanics, they are technicians.

I had an appointment on August 14, 2020 for an oil change & tire rotation. I received a call regarding a tire that was unrepairable due to the location. So I decided to order two new Hankook tires because one had been previously fixed & I was willing to replace them both. I was in Michigan from Arizona to relocate my 89 year old mother whom I was becoming her care giver. ** was my service technician & put in a call searching for this particular pair of tires. He found them in Indiana & scheduled an appointment for Monday. Then later called to make it for early afternoon Tuesday the 18th. My mother & I were leaving early Wednesday morning.

I dropped my car off for an oil change at Firestone on 07/23/20. On 07/24/20, My car started making a loud engine noise with the dashboard illuminating the engine light, the EPC light and the oil light. It took me a week to locate James **, the claims adjuster but before I contacted him, Brandon at the Bossier location called to deny my claim and inform me that Bridgestone America would not rent a vehicle for me. So I rented a vehicle for a week.

Not only did I set appointment but arrived 10 minute early. My car sat for over 40 minutes until I said something. Then the service manager came to me and asked me to look at something. I have a 2018 VW Tiguan, he and 3 others showed me a plastic oil plug and said it needs replacement and can only be used once. I said ok for $20.00. Went to lounge and looked it up on my phone. Complete LIE, don't have to replace it. They were just trying to screw me. Cost on plug is under $5.00. 2 hours later, they could not reset oil change on dashboard. WOW. I left and went to youtube and fixed it in 5 minutes. NEVER GOING THERE AGAIN. RIPOFF.

On 12/06/2016, I purchased two rear tires for my Cadillac CTS Coupe (P265/45R18) for a total price of $330.82. Great price because sweet little Sam (on Van Dyke in Sterling Heights, MI) made an error so he had to give me a discount of $207. The total price would have been $537.82, which was the price I was prepared to pay. I really appreciated the discount so I went back and purchased two front tires.

Counter help acted like they didn't care if I was there or not! Was trying to get a set of tires for my truck. Asked for price 1160.00. I said ok then tried to charge me 1400 when I said I was paying cash. Very disrespectful when a supposedly professional business tries to pull a quick one on you. Will not be back for anything EVER. Went to Rick's Warehouse and treated like they wanted my money and business. Firestone is a joke and ripoff. Don't waste your time or money there.

We dropped our car off for an oil change and a brake inspection. They could not figure out how to start our car (it has a fob). They thought the battery was dead and jumped the car. The mechanic admitted that he could not find one of the car battery terminals and so he just hooked the charger cables up to something. They completely fried the electrical system of our car. Then, they lied about it. Interesting coincidence that we take our car in for an oil change and a brake inspection, and it ends up with a dead battery while sitting in the parking lot of Firestone for 1 hour. We had to pay $350 for the battery replacement. We picked our car up after that and refuse to let them do anything else to it. Beware of this place -- they are dishonest and don't know what they're doing. Terrible business.

I took my Acura MDX 2013 for oil change in March. They recommended tire rotation and Alignment so I have it done with them and last month I took my car there for break check and I was told front brakes need pads. On last Saturday coming back home my break did not work when making left turn on very slow speed. I was very lucky to avoid accident while my family was with me. After pulling on the side of the road I notice inside treads of my front tires are completely gone. Tire look fine from outside but if I turn my steering left or right I can see that. And I check online and find out its bad alignment. I took my car back to Firestone. As soon I told him what happened they become very rude and blame me that maybe tire is wear off due to my driving. They did not even look at the tire. Now I took my car to dealer to have it fix properly and it cost me new tire alignment and new brakes. I would not recommend Firestone in Patchogue NY.

They are very knowledgeable about the services I need. They are helpful if there to busy to help me they call the other Firestone to see if they can help me. I will continue to go back for all my automotive needs.