Firestone Complete Auto Care Reviews

If we took Firestone's word and spent the unnecessary money to purchase new struts, we would have spent money on something that didn't need to be repaired. Apparently, Firestone has quite the reputation for finding additional work that the vehicle needs. Very rarely can you get a basic oil change and come out of there with no additional charges. I will never go back to Firestone for anything again. I have learned my lesson.

After getting the car back from Firestone, I noticed a shaking in the car that was never there before. I inspected the tires and right away noticed that my inflation valve caps were missing. I brought the car to another mechanic, and he called me into the shop to point out a few things. 1) The centering caps that came with the rims weren't used so the wheels couldn't have been perfectly centered. 2) The tires weren't balanced. 3) There was an obvious bend in the rim that they should have noticed but didn't tell me about. 4) They only swapped out 2 tires and I am driving with 2 new tires on the left side and 2 old worn down tires on the right side. This means that they did only half the job they agreed to do. They lost my valve caps, probably threw away my centering rings, and didn't bother to balance the tires. I paid about $100 and they didn't do the job I paid them to do.

As a result, I have to constantly hold the wheel at an angle to keep it from going straight. It is harder to brake and when I do brake, the car turns dramatically to the right which is hard to control. Also, I have to take the car back to either Firestone where I have free lifetime alignment and wait all over again for them to hopefully align my car as they claim they did, or take it somewhere else and pay for the alignment.

On Jan. 5, 2009 I called Firestone and talked to the shop manager. I never understood his story. Car Quest was going to deliver the engine and bill Firestone, but he was somehow still working on the price. Honestly, none of what he said made any sense to me. On Jan. 6, 2009 I went to Car Quest that morning and paid $2,598. The engine was delivered to Firestone that morning. On Jan. 9, 2009, not hearing from Firestone, I called. Sam didn't know about anything because he was off the day before and told me they would get to it when they could. At this point I became rude. After words were spoken, he said he would pull his guy off what he was doing and they would shoot for Saturday. He would call back. Later this afternoon, I called Firestone Consumer Affair Dept and made a complaint. I was told it would be forwarded to the DM and would be contacted Monday.

Jan. 10, 2009, no call from Firestone so I called around 1:00PM and I quote Sam, "They have been working on it all last night and all day today. Let me check to see if there is anything they need to tell you." A few minutes later he came back and said, "They have found that they have to drop the transmission and install the engine from underneath because it is a front wheel drive." They just discovered this after working all the previous night and all day on the car. I just hung up. At approximately 4:00PM, Sam called and said that the guy who has been working on my car all the previous night and all day this day is tired because the work is heavy and dangerous. He doesn't want him to get hurt and he needs to rest. At what I believe to be a lie I said, "I want my car by close of business Monday" and twice I asked if this was realistic and he said yes.

Jan. 12, 2009 I have to phone DM and list the above sequence of events. He is understanding and said he will get in touch with the store. Sam phoned and the car will not be ready as previously promised, but barring any major problems, it will be ready by 1:00PM the next day. On Jan. 13, 2009 Sam called and said the car will not be ready at 1:00PM, maybe at two. I asked what the bill will be and he give a price of over $1,100. I called the DM again and am not happy at all. The DM apologized for the way things have been handled and said there will be no charges. At 2:00 I went up to the store to get my car and it is not ready. I will be back at three.

A little after 3:00, Sam called and the car needs a new starter. He has a new one on the way. Again I phoned the DM and in few words, I told him I want my car today. He said he understands and I will get the car today. At 6:30PM I left a message with the DM saying I realize that I'm not getting my car today. Tomorrow morning I will seek other remedies. The DM phoned and asked me if Sam called (he hadn't) to tell me the car wasn't ready. I am angry at this point and tired of all the running around. The DM (who is in Dallas) can give no assurance as to when the car will be ready. The DM is to have the car taken to another shop tomorrow to have the work finished.

It is going on five weeks and no car and no telling now when it will be ready. I don't know who to go to or what I can do to get my car fixed. It has been seven days since they have had the engine and it still isn't installed and working. Even the DM said it was only a two day job. I need some advice and help.

Well, I hung up the phone counted to 10, canceled my appointment and took my car to Discount Tire. They were so nice, looked at my car immediately and told me that my front left tire was 20 lbs low on air, was missing any and all balance weights and that someone had just put grease on the front rotors which was causing the car to severely shudder under braking and that if they had not noticed it when they did, it would cause my rotors to be warped. I'm not pointing fingers - oh who am I kidding, yes I am - I think Firestone did this on purpose trying to get a single female to pay, pay, pay.

I brought my car in the next morning and the first thing he did was check the oil on the dipstick. There were 2 other mechanics at the shop and they both said I needed to change my oil. I had just had it done 90 miles or 2 days before. There was gritty stuff in it and all three said that the oil wasn't good. My mechanic proceeded to change the oil and it was black and not clean looking; and not like it was only 90 miles old. My mechanic then said that the oil was not as full as it should have been and the oil change was not properly done.

I called Scott to inform and inquire about what my next steps should be. He said he did nothing wrong, and I stated that my car was making noise only after the oil change, and he said "how would I know that (meaning Scott)" and I restated to him about how he told me if the engine was making noise that they would not have changed the oil and would have called me if there was an issue, so that is how he would know that it was not making noise before the oil change. He then implied I was lying and I then called Consumer Affairs and have been dealing with a claims adjuster. Still no answers and I need my car to be safe as I am in outside sales.

Now, today, I called to make appt for oil change & winter check which I do every year & have for as many years as I can remember. ** says he could give me an appt any day but it's first come first serve so he could not tell me how long it would take for me to get my car serviced. Evidently having an appt does not mean anything. They turn no one away, which is fine, but why would I make an appt and then have to wait a couple hours before my car can be serviced? I found in the past Firestone was my savior for car repairs, etc.

I am a single female and no mechanic in the family or neighborhood so I thought I could depend on Firestone. I have for more than 20 years. That time is really coming to an end with service like that! I am retired, I do not want to come in at 7:30AM. I prefer a later time of the day. I am willing to wait a couple days to have my car serviced so an appt can be scheduled and I do not have to wait a long time. Evidently Fairview Heights store cannot do that! Do I have to discontinue my relationship with Firestone completely and go somewhere else? You tell me how to handle this and I will take it under advisement.

Note I paid extra money back on 2005 for a lifetime brakes, lifetime front-end alignment, and lifetime balancing on tires and now I am afraid to go back to Firestone for any work. Is this their way of saying we are done with you and we are not going to honor these services I have already paid for? Recently I went to a Junk yard to see if they had any rims available but there were no Toyotas on the lot of this year. I went to Crazy Ray's in Jessup, MD.

I took the car to my mechanic, who WILL NOT do unnecessary work. He told me the back brakes had 25-30% life left on them, rotors in good shape, finding it ridiculous that Firestone told us they were 100% gone. He did not find the oil pan to be leaking after removing it. The new plug Firestone put in seemed to do the trick, so I'm confused as to why they couldn't just tell me about that possibility in the first place. I guess they don't hear No often enough.

It was telling that in the 30 minutes total we were in the store, every single customer, male and female, complained about being ripped off. I made it out spending only $62.00 for the oil change and inspection since I am lucky enough to know an honest person in the business. I will never let anyone I know take their car to Firestone for anything unless I am allowed to punch them in the face.

I mentioned that I had paid their fee for diagnostic on system and was told that "we only check the system outside...not the interior switches." Switch was working fine before their superior service. LOL. As if the interior switch had nothing to do with running the system....Is this a separate system? I don't think so!!! Told them they were pirates and that if I didn't get satisfaction, I would take it to Firestone Central offices and report to both consumer affairs and BBB. The store manager looked at me with deer in headlights look and gave me another manager's business card. No response to date.

Well, here is my information, contrary to what Samuel had to say. 1) 09/03/08: (Inv. #**) Technician Samay ** tested my battery and on his printout, it stated that my battery may fail to start below 10 degrees F or under extreme heat conditions. It also stated I should consider replacing before exposure to extreme temperatures. 2) 06/12/08: Inv. #**, the Technician Jose ** also recommended and noted on invoice a Battery Replacement. Battery tested Marginal. 3)/09/23/06: Inv. #**, Firestone installed an MT25 Interstate Battery ED18.

Now, it would seem Samuel, the professional, could have done the same thing. He said, "you show me the paperwork you have and I will replace your battery under warranty." He said this to me only, after I informed him I would file a complaint with Firestone. And, I would expect this complaint to be made available to Firestone. I will file the same report with the Better Business Bureau here in Denver. Samuel has no business managing a Firestone. He has no interactive skills with customers. He only excels in making the customer feel as if only what he thinks is right without any due regard to what the customer says. I don't believe Samuel is an ethical and professional manager. He needs to improve or Firestone will lose some of its customers. They have in this regard.

I had to walk three miles to the nearest phone to call AAA. I had the car towed back to the Firestone and they said that it would cost over a thousand dollars to fix my car but if I didn't want to do that they could donate it for me! Of course I didn't donate my car so I had it towed back to another dealership and called Firestone corporate office. They sent someone out to look at the car and came back with the water pump was bad and that's what caused the engine to overheat. If that's the case why didn't Firestone tell me that before I ended up on the side of the road and why was my belt broken. I think that they tightened my belt too tight which caused it to break and then my engine to overheat! I am a single mother and have no one to help me on this situation. I know nothing about cars but I do know if the water pressure pump was bad I'm sure it would have shown signs before they messed with my car.

In all I spent $1414.40 the 1st time and $2845.62 the 2nd time. (I have all statements to verify charges and what was done.) I asked if the battery was checked and they said they could not find anything wrong and assumed it would be OK now that they did so much other work on it. They also said they did a test drive and there was no 'jerking' and the car was in tip top condition. When I drove the car the next day I noticed it wasn't running right, it was still wanting to stall. So I took the car to Cadillac. In two days they found the reason for the batteries losing their power. Also, they did one test drive and recognized the reason for the car losing power momentarily and jerking. They told me that Ted Weins put parts in the car that were not Cadillac parts which could, or could not, give trouble. This is a '94 Cadillac Seville with only 34,400 miles on it. Several people have said it surely didn't need a new transmission nor some of the other work done on it.

Apparently there was a screw in one of my tires which created the flat tire.

Since leaving the service center, the ABS light light has not turned off. The speedometer needle bounces around while driving, the brake light randomly comes on and the drivers side window malfunctions. After contacting the center to inquire about all these new issues, I was told that it would be another $89.00 for a ABS diagnostic test. I called consumer affairs and they arranged for the test to be done without any additional charge to me.

The appointment was made 9am this morning, upon which the van was not even moved into the shop until 10:30, and the work was not completed until 1pm. At that point I was told that the Abs sensor was bad, and they wanted over $100.00 to replace it. I chose to replace it myself which is a five minute job and $35.00. It was not a surprise to find out this did not fix the problem, but yet it seemed like another attempt to get more money from us.

They also recommended that it be takin to a dealership. I am extremely disappointed in the service that Firestone has taken on this issue. I truly believe that we were scammed, by these incidental problems that just happen to go wrong immediatly after having my vehicle in their care. I will not bring another vehicle to any Firestone service center, nor will I ever recommend one. I will also under protest never buy a product bearing the Firestone name. This is exactly what the American people do not deserve in these trying times, tight bugets and struggling economy. Thanks for nothing Firestone.

I do not consider the van as safe for my children. It will cost me a considerable amount of money to take it somewhere else. I dont have anymore to give. The vehicle is dropped in value. The overdrive doesnt work any longer either

After about a 5 minute conversation with Wayne, Charles came in from the shop. Without introducing himself to me or even greeting me he immediately jumped into the conversation and said, give the guy a break, he said he cant help you, speaking of Wayne. This took me by suprise. I began to discuss why i couldnt get an estimate with Charles, and he continued to respond with shallow, insulting remarks. He even,near the end of our conversation, told me,who cares about your hose. He treated me like a bum on the street who wanted to use the bathroom, not like a potential paying customer. I told him that he must be a manager the way he came and jumped in my conversation with Wayne, yet he denied that even though his business card says otherwise. I can handle the word NO from an employee of a business, but Charles Wilburn tried to make me feel stupid. I can even handle being wrong, but being treated like my dollar isnt as strong as the next person, that was rather insulting. I didnt like my first experience with firestone.

none

I took it in there on a Friday so that it will be finished in time for me to go to work. Went to pick it up on Saturday was told that the needed a part and it would be finished on Sunday. Went to pick it up on Sunday and my car was shooting metal shavings out of it and it wouldn't stay started. They said it would be fixed Monday and that they would knock off $100.00 dollars. Came for it on Monday and it was smoking and over heating. I had to take off Monday and My Man had to take off Tuesday. Melvin said that it will be finshed Wednesday and it was at no charge plus a 6 month warranty.

Went to pick it up Wednesday and no Melvin to assure me that my car was alright and they gave me a outdated receipt,come to find out the transaction,labor and repair of my car is no longer in the system. They have it as a receipt for work that needs to be done to the car. I also have a note from Melvin when I took off work that my car was not safe to drive. and the motor was knocking it was runnning hot. I told them that I was not at all satisfied but this is my only transportation to work.

Stated it up to go to work and it sound horrible. So I called them took another day off and spoke to corporate and they claimed that they were going to have a certified mechanic look at it. It had to be towed back to the shop. I had to get a rental car just so that I could go to work. Got it back and it sounded worse and it wasn't no oil in it. How are you fixing a oil leak with no oil in the car and the oil light is coming on.. Somehow they messed up my brakes as well because there was fire coming from my wheels as I was pulling off.

Now today August 26th 2008 and my car won't acclerate,it is running hot and the brakes are messed. I spoke to corporate again and stressed that I want my car fixed but not by anyone they know but by a certafied mechanic because there is no oil going to the oil pump and my motor is about to go out. Need help

I have to pay for cabs,rental cars. Worried because I work so far away if I am going to lose my job when my boss gets tired of me not being able to be at work on time everday like I am used to.

When I walked in it didn't look promising since they were slammed. the Manager saw me walk in and headed right for me. Ryan asked what he could do for me and I let him know that I was overheating and coolant was coming out and if there was anything he could do. To my suprise he said yes, he said he would personally look at it for me since his techs were busy. He pulled my truck around and about 20 min later a parts truck pulled up with a hose and walked right by me. Ryan came out let me know that my upper hose had failed and for 90 bucks he could fix it and have me back on the road in no time. ( I couldn't freaking believe it ) It was past 7 no one was left in the shop but my family and Ryan was still working on my truck.

When he finished he came pulled my truck back around helped me out. I expected less from Firestone since I have been a follower of his competitor, I ve heard bad things about Firestone my whole life. I WAS WRONG. I had the best service I have ever experienced before, he even gave my kids coloring books so they wouldn't get bored. My safety net schwab hasn't even treated me that good and I've spent thousands there. Ryan let me know that there are Firestone's in spokane and I will be going there know. If anyone out there wants a good experience at a Firestone stop by the Redmond one and say hi to Ryan for me.

the old tires had 20.000 miles and they were in good condition, rotated every 5000 in the same place where I got them, so they should have a warranty if there was womething wrong I could take them to the place where I got them and see what happened, (I was informed that those tires will last 60000 aprox), they just replaced the tires because they wanted to make money not because the vehicle was in the need of new tires, and what if I don't like their tires? what if I like another brand? I can't choose just because they just wanted to make money as far as I know this is America we can take desicions, I know that tires is their business but they can't just do whatever they want.

Beacuse I don't pay for the services does not mean they can do whatever they want, I lost time at work beacuse I had to wait until they finished they are abusives and very rude, very unprofesional way to conduct business, they did not call me because they knew I was going to say no.

I'm a woman and fell back on the let me see what my husband wants me to do thing. I called him and started reading off the list. The two scariest things I came across were $80 for the wipers and $17.99 for the light bulb. The rest was ridiculous as well, but even Laron was embarrassed and tried to see if there was a mistake in pricing. Then I was told that my wipers were rare and needed to be ordered. Luckily I was smart enough to walk away. I asked what I needed to pay to get out of there and I would never be back. He was so embarrassed he only charged me for the oil change and didn't argue with me.

My husband later got two tires from Discount tire for 1/2 the price. He bought a light bulb for 55 cents and replaced that. The wipers do not need to be replaced and the air filter was $8. No need to have brakes flushed either. They basically saw me coming and thought they could bleed me dry.

Just frustration and distrust. I will never ever shop at Firestone again.

After doing so he said,I dont know what happend the first time but the measurements were wrong, your tires are fine. I believe that they thought they were dealing with someone that didnt know any better, and thought they would get over on me. I will not go back to this firestone ever again.

No damage because I called their bluff. But I feel as if they tried to steal from me!

No economic or physical damage but there is a Good Year right across the street and they might not be as rude as Firestone employees are.

Later on I asked Jose whats going on? he said that they are about to start doing the alignament. So I asked him if the tire is OK. he tells me, if I want it done or not. I just said Yes. Later on they said that one of the bolts in the tire got broken because the last person who rotated the tires in the car dindn't properly inserted the nut. he gave me an estimate of the car needs, he said that if we do all the estimate in firestone he would fix the bolt @ no cost, estimate is $536.02. So I said stop, Is your fault your service technician broke it and they have to fix it any way. He said that there is no time today. that they will do it the next day.

I drove out and the car aligment was not fixed. With a bad attitude Jose tells me don't come back tomorrow @ 7 pm; we open @ 7 am. My girlfriend went the next day and left the car in firestone to correct the problems. then' I got a call from Nelson Borrego saying that there is another nut stock in the tire's bolt and they need my athorization to brake it and I pay for it. I tryed to understand the situation because all the nuts were remove the day before by the previous Firestone technician. as I told Jose I will be completely honest to him' he got the nerves to say I HOPE! that was insulting and rude.

we finally agreed that I will be responsible for only one more broken bolt which is $40.00.When Ivonne got back after the estimated time of one hour the car was not ready, she had to wait a total of 3 hours and the only thing Jose Explained is that is not his problem. They never showed me the broken bolts, but they did charged us for it. I believe that Firestone in this location have a very poor and unprofesional customer service. They Do not have clarity and integrity with their clients. I would never go back.

extra charge of $40.oo 4Hrs of Working time.

So, on May 18, 2008 we took our 98 Camry to the store in Southwest Ranches. The store manager was very nice and we explained to him that we had had an issue with the other store in the past and that we would not be taking our car there for service any longer, but wanted to continue our relationship with Firestone. At that time we had our car serviced for new brakes, tire rotation and an oil change. We were the first customers in the store that day as it was very early in the morning and told the manager to simply call us when everything was done. We got the call to pick up the car in the afternoon.

On June 7, a Saturday, three weeks after we had the car serviced at Firestone, at approximately 9 p.m. my husband went to move the car from the driveway and park it in the garage as we were leaving for a three-week trip the following morning, at 7:30 a.m. When he turned on the car and put it on Reverse, the car wouldnt move and exploded! He opened the hood and much to his surprise there was a hole in the engine. He and our son in law, who was going to stay in our house while we were away, looked around under the hood for a while, and at that point noticed there was almost no oil in the engine!

We immediately thought of the oil change that had transpired 3 weeks earlier, and right away, attempted to call Firestone's 1-800 number to let them know what had happened. We also tried to contact the store. By this time they were both closed and there was response at the store, and the 1-800 number simply had a message stating that we should call back Monday through Friday during their hours of operations. We left for the airport at 4:00 a.m. next morning (Sunday), but left our daughter in charge of reporting the incident to Firestone Monday morning, and to get a case number. She did so we returned from our trip on 6/29/08, a Sunday, and first thing in the morning 6/30, my husband called Firestone to try to resolve the issue. According to our daughter, he was to call the 1-800 number and request to speak with a man by the name of Juan.

On 6/30 my husband called Juan several times throughout the day. When he finally returned his call, Juan informed him that he (my husband) was to contact the shop of his choice and ask them to send a tow truck to pick up the car from the house and take it to the shop and that they (Firestone) would absorb the cost of the tow truck. Once there, the shop was to examine the car and render a diagnosis. My husband contacted Toyota of South Florida in Miami, where we bought the car. That's the place where we bought our car, and it is a large and reputable Toyota dealer. Furthermore, we had had a good experience with their service when we had had the car serviced there in the past. The car was picked up by them and taken there and a diagnosis was rendered that the car had no oil and due to that, it had exploded. The service manager informed my husband of that and indicated that the next step was for Firestone to send an adjuster to examine the evidence and render his own diagnosis. The adjuster showed up last week Thursday or Friday. After that, we waited after that to hear from Firestone but we didn't hear from them at all.

Yesterday, Tuesday, 7/8, my husband called Juan (Firestone) several times, and after several attempts, he finally got him. Juan indicated that as far as he was concerned they were finished with the investigation and that he was awaiting a report from the dealers and the adjustor. He also indicated that their initial report stated that "the car had been driven approximately 800 miles between the time of the oil change, and the time when it exploded" and that "if the car had no oil, it should have exploded earlier than the 800 miles."

Here's our examination of the events in question: Our car has been serviced for several years by Firestone. If there was an oil leakage, they never indicated so. Furthermore, the time before last, when we took the car to the Firestone in Pembroke Pines, they examined the car to see if it had anything wrong, and there was no leakage detected. Neither did they, in the Southwest Ranches store, detect a leak when we took it for service 3 weeks before it exploded.

We don't know the exact number of miles the car was driven after it was serviced, we don't keep track of our mileage, and only go by the sticker Firestone puts on the windshield before we take it back for an oil change. What we do know is that we drove the car as we normally would: to/from work and to see my parents. If the car did have some oil, though not enough, it wouldn't be unreasonable for it to work for a while.

We trusted Firestone with both of our cars and it let us down. Because of their negligence our car exploded. We are willing to take this case to Court if need be, because we know that this occurred due to Firestone's negligence, not ours. Engine is damaged and they do not want to assume the consequences.

I didn't have a number to call her back or a supervisor to report her behavior too, I am disputing the charges, I bought the items on sale and they changed my sale price to the regular price at a later date when I didn't pay the account in their time, but always was on time with payments, account was almost paid off until they changed price on items.

There were no letters stating I had a time limit sent to me before, they did send me a letter saying I had to pay full price, I have noticed Firestone, will adverstise sale that is how I got the credit card in the first place, because they advertised a sale on a oil change, I couldn't get any of the sale items until I got the credit card, that is how I became a member. This has also place a unfavored report to the credit bureau. It is unfair, I was paying intrest plus my items, that wasn't enough for them. This is the damage they have caused me, they are runing my name unfairly, and not one time have they offered me any type of repayment plan, they know I could afford at the price I bought items, which were on sale. Thank you for your time anc concern.

Also- the front right wheel had 3 out of five lug nuts loose- one so loose I could turn it by hand. On close inspection- the brakes did need service but the service was minimal [I am certified in this field and a crew chief in profession motorsports] and the four disks were almost new- no run-out-and the pads had worn but were good for another 10,000 miles [they were replaced anyway- by me].Now the person who told me I would need new disks [rotors also said they were running a special on this brake service [obvious they wanted to make a sale] also I noticed they were telling another Nissan owner there at the time that she needed a new radiator- even though she had just been there for that same problem-something they had overlooked.

I feel that since the radiator wasnt able to hold its water when I got home [which is only 2.1 miles away-5 mins. away] that this problem should have been apparent to them when Firestone raised the hood IF there was a problem when we arrived-but nothing was mentioned by them which can only mean they had to have damaged this when the car was serviced. I have since found damage was done to the resevoir box too. No damage has been detected from the loose lug nuts- however I AM telling all who shop in this region to watch out for this VERY dangerous lack of attension.

New radiator [cost at best public price with out labor or delivery = $256.00] also the resevoir box is another $25.00 from a used source. Total amounts to approx $300.00 plus labor.

As I drove home the same noise was noticed and increased and I knew it had not been fixed. I then decided there was something wrong even though Firestone could find nothing. Took it to the Toyota dealer. Toyota immediately found the problem and fixed the following: New brake job, Shim kit - the shims were missing so they replaced them, had to replace Bracket #6827 because threads were stripped. The total job was $110.00 for labor and parts were $225.57 for a total of $335.57.

I then on 06/09/08 I took info and back to Firestone and talked to a service man. I requested a refund. They did not have cash on hand to refund the money so service person said they would get a money order and mail it to me because I did not want to make another trip for the money. He was prompt in sending money order and we received the next day. However, he refused to pay for the missing shims and the damaged brackets. I discussed this with the service person and he said there would not be any refund for work that was not done by Firestone. I strongly feel that the fault lies with Firestone who could not find a problem. I appeal to you to give me the amoount it cost to actually repair ($335.57) the car and the wasted time I spent at Firestone because of the negligence of your company. I have all tickets that are involved and also Kathryn at Toyota will verify.

I ASKED FOR A RENTAL from day one but he didn't get me one until after i called and complained about him. Jim stated that he wouldn't answer my calls because he needed to talk to the mechanic first but he could have answered my calls and given me an update. i got the oil that came out of my car and it is BULK OIL and they didn't even ask what kind of oil to use. The oil looks like it wasn't changed. the oil filter that they (firestone) put on the car was a very small cheap brand than what my Mechanic got on it right now(About half the size) and what Jiffy lube puts on my brand of car. I got the one they put on for evidence.

25 miles after oil change and battery replacement my engine's oil pump went out ruining the engine

PEPBOYS informed my that my break fluid had been contaminated with what appeared to be ENGINE OIL! I was shown the oil which was in fact way to THICK in viscosity to be just break fluid and as a result PEPBOYS changed me another 1,000.00+ dollars to repair the damage. i was further informed that the seal/gasket to the master cylinder reservor was damaged. The air leaking into the break system would have also been a factor for my breaks not functioning.. How's that for safety! Once again Firestone neglected to inform me of that small important piece of information. Although I do have warranty for the work that Firestone perfomed to my vehicle, at the time i was not able to drive it over 1 mile away to them and risk (yet again) of being in a car accident...

I have now payed an extra 1,000.00+ for a service that should have been done right the first time. furthermore i can't drive a vehicle which FIRESTONE has worked on without wondering what else did they do? and how is this going to affect my safety and the safety of others?

I told him I would take it to someone else. He informed me they still had to do the tire balance and rotation. I was lied to, and spent way too much time at their store for nothing to be done. They had one car in their shop. Firestone will not be getting any more buissness for me and I will encourage as many people as I can to not do buiness with this store. I had to pay the 39.75 any way.

I took off the tint, in hopes of passing the inspection.

the next day it had got worsed we couldnt drive it at all so we took it to another mechanic so we could get our lower joints done because there price was lower come to find out firestone did not tighten our bolts back that was causing the noise and messed up our car more they did not take the time out to even check the problem they are sorry and need to get handled they put my life, my kids life on the line and didnt care because they just wanted the money even though nothing happen to us it might happen to someone else they are trying to get over on.

my life was in danger and my family life we was riding on a job done by professional mechanics that didnt do there job we could have been killed or seriously hurt

I was never informed about any inspection offered and could not have refused it. after i inquired about the inspection i was told it was just a limited inspection. my problem is as follows. i think i could have had the vehicle checked out and the problem detected without having the diagnostic expense but i was never informed. second, i never recieved a call letting me know what my problem was. the whole set of circumstances seems a little suspicious. copy thrown in the trash, statement discovered about a free inspection, but i was charged for one and then not getting a call. i have had bad service here before and won't try them again.

Left for vacation on the next morning after having oil changed. Drove about 6 hours at high speed. Engine started knocking so I stopped and went to closest Walmart to have oil checked. Oil leaking out of filter and oil leaked in oil pan. Cost me $100 for a room for the night; $30 for new oil change and around $200 I would think for new oil pan (have to get an estimate). I want reimbursement for these. Plus who knows what other engine damage may have occurred. I have a written statement from technician that did the oil change and the oil leak and being over full.

The vehicle pulled hard to the right, and would pop and shudder sporadicly as I would drive down the road. Sometimes the steering wheel would be yanked out of my hands to the right, especially when driving highway speeds. The manager, John Gilbert, had put 2 wrong tires on my truck. He then proceeded to lie to me several times about the truck being fixed. He put my vehicle and life at risk by assuring me that it was OK to drive when in fact there were incorrectly adjusted brakes and a high risk of a roll-over, especially in the wintery, icy conditions the area was experiencing at the time. John caused me to be without a vehicle for 5 days, and at this time refuses to refund any money to me (I was charged around $1450) and/or compensate me for the risk he put me in, and the inconvenience he caused me.

Finally, I asked if my warranty would be honored at another store. I took my car to another Firestone, they provided me a digital readout of the alignment test. Point being, the Firestone on Florida Blvd should not offer a service that it cannot provide. They charged me $65 for an alignment, they knew they were unable to properly perform. Then, instead of just admitting the mistake, the manager kept giving me the run around; I had to go to Firestones 9 times to get the issue resolved. Their remedy was to give me the lifetime alignment (upgrade) and a $50 refund for my trouble. POINT BEING: The Firestone in question is behaving unethically. It is taking payment for a service it is unable to properly perform. So, BEWARE. Just be sure to ask whether or not your Firestone has the automated alignment machine.

So I did, but on my way to the shop the light came back on and I was told now they are getting different error codes and now and it could be as much as 600 or 700 dollars to replace a number of different parts that may be replaced by warranty from the dealer. I was given a list of possible problems it could be and wished good luck by the manager and out the door I went - $308.00 dollars for a set of wiper blades and a gas cap and $200.00 labor charge. They did not do anything and yes, NO inspection. My truck is now at the dealer where I should of brought it in the first place and I feel like I have been robbed. Thanks

I know that nothing will happen with this as they have already shown me how they treat their valued customers, just wanted someone in their customer department to know that some of their area service centers are not right. Spoke again to the Manager this morning and got a lot of lip service but again No help. This issue is over, just be aware they have lost a life time customer.

When I got the car, my radio was totally hanging out of the dash board; the screws were totally out, and it was setting on the back floor of the car. I felt very up set. After being quoted a price of $400.00, when I picked the car up it shot up to $698.39. The next day the car died right across the street from Firestone. Well, the guy who worked on it did come out and asked what was wrong. My husband said, "The car died, that's what." The guy went to the back of my car and bounced on the side where the gas tank was and told my husband to start it. The car did start. Guess what he said? It's your fuel pump. He charged me another $462.76. I was was totally out done. I felt as though I had been assaulted. Nothing was repaired the first time. I was very upset about the condition of my car, and the over-pricing for nothing.

I was out of a car for 9 days and used my AAA insurance 3 times.

I saved $400 and didn't receive unnecessary parts or labor.

The most interesting thing is that I took my car somewhere else for a safety inspection and realized that the light bar was still working. Firestone was going to charge $250 for the light bar and $45 for the small bulb labor, when in reality, everything was working fine. I cannot believe that they wanted me to pay for something that is not even broken, and made me lose time and more money to get another safety inspection. The service adviser is not friendly and does not go out of his way to help customers. Moreover he always makes unprofessional comments. I feel frustrated every time I see him and his non-caring attitude. I will never return to that place.

On 12/10/2007 I drove the car to Dallas Dodge and I almost did not make it there with the car knocking and smoking. I called Firestone, and they filed a claim and sent out their own inspector to say that it was smudge; they cleaned up the oil to show that no oil was leaking. They ruled that it was not their fault. I had my oil serviced at Dallas Jeep before getting the oil changed at Firestone and nothing was noted about smudge. Dallas Dodge states it was the lack of oil, and in no way did the smudge cause no oil to be in car. I need help to sue Firestone; the fault is with Firestone. My engine is burned and ruined.

I ended up having to tow my car to a different shop after spending money and a lot of time.

I had the van towed to Firestone Complete Auto Care where we were asked to reimburse them for the towing charge. I contacted the Firestone Consumer Affairs Dept and was able to recover the original cost of service and the towing charge. Nothing was offered for the cost of repairing the damage to my van. It was a terrifying experience.

The van was out of control, crossing two lanes of traffic. We did not roll over because of the Under Vehicle Lift acted as a kickstand, and drug along the highway along with the wheel assembly. The wheel, however, continued traveling at 70 mph - crossed all four lanes of traffic, missed four vehicles and a man on a bicycle!!

We were told that TWO people checked the lug nuts before the Van was released, and they could not imagine what happened. We do NOT want to see this happen to anyone else!

Firestone proceeded with the work I thought would get me on the road..The next day they wasnt able to get my brake to work after replacing the parts they said will fix my problem..so when they called me back to tell me that they said i need a master cylinder which will just be another $215 as they quoted..so now i'm out of 642.50 and no dam car to drive because of misleading info and money hungry employees.

After the brake repair I was told of the hub issue again, that tells me that Firestone is willing to over charge knowing after doing repairs to the brake system that it had no hub. I have a copy of the recommended service paper. I took the same Mercury to Dobbs Service Center to see what they would tell me, I was told what I knew, I needed my bearing repacked or replace seal and bearing at a cost of between $60.00-$100.00 ..This is a fact, only four wheel and front wheel drive vehiciles have hubs.

When they handed me the bill I was informed that the truck had failed the emmissions test and I had NO STICKER! They told me they didn't know why it failed and that I should now take it to an emmission specialist! But they would retest it later for free (which they have to do by law anyways)I was definitely mislead during our phone conversation and left before I lost it and I'll pay someone else $50 for another inspection before I go back to these con artists. This kind of hustle is what gives all mechanics a bad rep.

I found out they are jibbers they condem stuff on your car that is good just to get you to spend money and when you find them out they tried to talk down to you. This is the worst bunch I have ever seen in the 24 years I'm doing business with this outfit.They need someone to speak to them about what is going on - Firestone was always a great company I hate to see these crooks damage it. I will never have my car or my wife's car or my sons car fix there while that bunch is there.

Today is Tuesday March 07, 2006 and they have not worked on my SUV. I need my automobile because I am a U.S. Marine and I travel alot because of my duty station. They keep telling me to go back another day and I just want them to fix it or not give it back so i could take it somewhere else so they could fix it.

The manager there initially told me that everything was new, and that the boots were not ripped. I insisted that he look at the boots a second time, he did, and returned stating that they were supposed to look ripped! I insisted for a THIRD time, that he inspect the vehicle again! This manager, Michael, admitted that the boots were torn, but that the boots always tear after three months! (It had only been a month since my repairs)

Michael also attempted to harass me, by insisting that I had bags under my eyes, and that they were from crying about the situation the night before. I insisted that I did not have bags under my eyes, and that I had not once cried about the situation, not at any time before the shop visit, and not at any time during the visit. He proceeded to bring up the bags under my eyes and me crying about the situation the night before, in front of other customers! Both Jason and Michael provide fraudulant work, and Michael used harassment to try to get me to back down from the situation! I have reported both stores to the BBB, I have called the customer service number on the Firestone website, and have even called the district offices in Oklahoma and Texas, and have gotten no resolution to my situation!

The officer arrived and advised me to file a complaint with the better business bureau. When the battery was being installed I overheard one of the workers tell a supervisor he did not have a battery to fit the vehicle and the supervisor told him That one will work. The manager wanted me to leave my vehicle because he wasn't going to do anything to it. I left with my vehicle .

My vehicle still has problems starting ever since Firestone installed the battery. I am bringing my vehicle to a repair shop to find out what the problem is. I plan to contact Interstate Batteries who supply Firestone with batteries. I also plan to contact the Jefferson Parish District Attorney's Office Consumer Protection Office and the Better Business Bureau of New Orleans Metro Area.

I was told once the cable ends were cleaned off it was normal for that to happen. I said no and she said well your car won't run. I asked how would I get how? She replied they could jump me to drive it home. In between I went out and noticed before they told me I need a battery the mechanic (Miguel Velasquez) had a new battery sitting on the ground in front of my vehicle hooked up to the battery in my vehicle. Which I thought was strange. I went some wher else and had my battery checked and was told the cells were dead and a bad smell wad emmitting. I never had that smell. I was also told nothing was wrong with my cable ends.

I purchased a new battery there. I have no idea what they did to me vehicle and am not even sure that was my same battery. It did not fit in the cover properly and was cracked. They either put a dead battery in my car, or did something to kill mine. I know all that should not happen just getting the post cleaned.