Firestone Complete Auto Care Reviews

I am being charged $3.99 for paper statements. I have the app and requested notices to go to my Email. I have been trying for months to stop the charge, to no avail. I am 78 years old and have leukemia. Frustrating and about to cancel Firestone.

I am a frequent patron of my local Firestone for alignment of vehicles. I recently brought my vehicle in and they were unable to align it due to issues on my vehicle. Joseph was helping me at the counter and was very patient while trying to explain why it couldn't be aligned at that time. I was not very nice to him (I realized in hindsight) but he continued to keep his calm and patience with me. Everything he had told me was spot on accurate and he was very professional.

It's so sad and shame that a Company that make so much money can't hired more Techs, that includes Mechanics and Inside the Store. Poor customer service and on top of that you have to wait a LOT. These should be taken serious.

I had an oil change done here on June 18th for my 2022 Volkswagen Taos. At the time, everything seemed fine — no leaks, no warning lights, no issues. Not long after, I got an oil level warning on my dashboard. When I brought the car back, I was told the leak was coming from the drain plug and that it was just “wear and tear.” That explanation didn’t make sense to me, because a proper oil change should include checking the drain plug and washer — and if there was any damage, it should’ve been noted or discussed before finishing the job. Instead, they charged me $24.85 to supposedly fix the leak.

Don't go to this place if you don't want to be scammed! Asked for a quote to fix my passenger window and was very specific that the problem was the window regulator. They told that they'll have to see the car. I brought the car already with the door panel opened, showed that the motor was working but the clips that hold the glass broke but they insisted to just give me a quote without drop the car. Two hours later they called me with a quote of $480 to fix it. I rejected and to get the car had to pay $113 for "inspection". The plastic clip broke was even at the exactly same place that I saw inside the door before, they didn't touched the car... The so called "inspection" costed more than the whole window system (not just the clips). Unfortunately that's how those place make their money, but hopefully this information helps others to not be scammed!

Dec 8 2025 I had purchased new tires at Firestone, 6136 Sunbury Rd. Upon inspect the tires were from 2022 thru 2024. Store refused to replace, corporate won’t return calls. Tires have a shelf life, D.O.T. Recommends 6 year replacement, these tires are halfway there.

FS Branford CT. My son hit a curb damaging his straight and tire rod, he attempted to drive it to Firestone right after a storm. He had called me worried that his car was all over the road and I begged him to turn back around and go home for his safety. Meanwhile, he was in contact with Jeremy from Firestone, who advised him to stay put and have his car towed to Firestone in which he did. That very next morning the car was evaluated as my son damaged his tire rod. I can’t express my gratitude and appreciation for this employee advising my son to do the right thing and the most safe thing as much worse could’ve happened had he attempted to make a 25 minute trip. This prompted me right away to open up a Firestone credit card and I was approved immediately so that his car could be fixed and he could resume working.

Horrible situation, Firestone Doesn't Stand Behind their Work. Vandalize your car for future repairs. Lie about returning a call. Take advantage of Senior Citizen Women. Use Spanish Speaking Only people and do more harm than good. I see a Lawsuit in Firestone's Future.

I scheduled an appointment for an inspection and an oil change and dropped my vehicle off at 11:00 a.m. At 5:30 p.m., just before closing, I called to ask about the status of my vehicle and was informed for the first time that no work had been done because “there were a lot of cars.” If the appointment could not be honored, I should have been notified earlier so I could make other arrangements. Instead, I lost an entire day and incurred multiple Uber expenses unnecessarily. When I returned to pick up my vehicle, I noticed it had been moved, even though no services were performed. No explanation was provided. After I got home, I discovered the store’s cordless phone on the floor of my car.

The Firestone Credit card is very confusing and difficult to use. The way they first credit your purchases into points and then gradually and incrementally into rewards (1,000 points = 10 rewards) causes significant delays in actually receiving a reward on your monthly statement. Then, the rewards expire. And, they seem to toy with the actual rewards, making it difficult to apply the rewards against your balance. This card is much more trouble than it is worth. Stay away!

When you can get same tire at dealership for $100 per tire cheaper - Firestone has LOST their way!!!!! Way overpriced!!! Same tire Little Rock Firestone $400. Little Rock Dealership $250, Memphis Firestone $360, Memphis Dealership $290. You better shop around.

Great customer service! I I’ve great customer service. Everybody is very kind. I just love the way that they do spot check on the cars and give you an estimate of what is needed now or in the near future.

I only gave a one because there is no option for 0.. I have used them for a LONG time. Since I bought my car in 2011 and mostly used a particular location with no issues. But when I moved I started using the one on Airport Road in Huntville. I had a service about 6 months ago. I had an oil leak. They replaced the oil pan, gasket and filter. I had to put a start switch on by a different mechanic. He works on all our big trucks here at the office and in the process found a massive oil leak. I only had 1/2 quart of oil in my car, there was oil all over the place, even the filter and several missing bolts. So I took it back to Firestone and they told me the bolts were NOT necessary and the leak was not from the pan or the gasket. It was a different leak somewhere else. Even tho the only oil I could see was at the oil pan, filter and drain plug... I told the mechanic I did not believe him and he plainly stated he does not care what I have to say about it. He is the mechanic...

I've been coming to this Firestone for a while now, this is the first time that their customer service wasn't as usual. I'll take my car to another Firestone! No, I wouldn't recommend that firestone to my friends and family.

I bought four new tires at the start of the summer and returned months later for my free rotation having scheduled an appointment that I would be waiting for on a Saturday morning. When I arrived I was told, however, that because of the big sale, it would take much longer and could I drop it off instead and could I take my car off the lot and park it on the street. (so she was telling me to clear off to make room for the important customers). Not willing to wait for any more figurative slaps to the face, and realizing I could not easily make different arrangements, I left.

My daughter, who is a college student at UConn, got a flat tire while in Connecticut. My wife and I live on Long Island. She managed to put the spare tire on and went to Firestone at 164 Federal Hwy. in Brookfield Conn. They told her that she needed all new tires and recommended an alignment. She conference called me when trying to make the decision. I agreed with this and approved them to move forward at the tune of $700. Upon leaving Firestone when the work was completed, two of the tire sensors were not working. Error code in the car dash. She noticed this when she got back to school. She made an appointment to have this looked at and they said it would cost $213 to fix the two sensors. Again she conference called me and I said no to the repair. Upon leaving this time now all four sensors were not working.

The Firestone guys have been so helpful, and Tony explained all need. Went the kia shop to get codes for the reprogramming of the kia soul I have that was vandalized. They were the only shop open on Sunday. I give they total respect for dealing with all the problems kia center gave them, I super Highly recommend the mechanics to all my friends, Thank you for the Great service!!!!

I'm very irritated and pissed. I scheduled for a complete inspection on my Jeep Grand Cherokee. The appointment was confirmed. When I make it to the appointment, the lady did look in to the computer and stated she can't do the diagnostic because they don't have the computer to do so. She then walked out into the shop and talk to a guy that was sitting down and she came back and told me the diagnostic has to be done by a dealership and recommend to pay to get my truck tow. They was sitting down like they really didn't want to be bothered or do any work. I didn't bother to fuss about anything because I was already worrying about getting my truck fixed.

On December 3rd I had a unpleasant aggressive encounter that could have turned bad for either party. I came into the establishment. I entered the garage door after the employee who the manager identified as Jose gave me a head nod after I gave him a thumbs up to drive in. He then signals me with his hand to keep driving forward. He then signals me to stop ✋️ and come to my window. I ask him about a specific service then he told me to give him one second. Then the manager who identified himself as Yonis (if that's really his name) then stormed in screaming and yelling at me falsely accused me of forcing my way in after "Jose" told me to stop. He accused me of messing up the garage unknowing that I have a dash camera recording everything.

I have had lifetime alignment with Firestone for years several different cars. As I wait for my vehicle to be aligned, I noticed that everybody needs something else done to their vehicle other than what they originally brought it in there for it’s happened to me several times. So today I brought my vehicle in for an alignment and tire rotation only because I had extra time and it hasn’t been done in a while. It really didn’t need it at all. So they pulled the car and started to do the alignment and then came out a little while later and said they couldn’t do it because the bolt on the tie rod was frozen and they couldn’t get it off or turned to do the alignment.

Firestone is worth the extra money. Service is part no 1 5 stars. Had fun waiting and talking to staff. Great time. My name is bernard **. Thanks everyone time. I go on Everhard Rd. I'm happy to know the staff will treat me right.

If I could give 0 stars I would. I took my vehicle to get the brakes changed. They said I needed to change my caliper also. Charged me $600 only to find out a few months later all they did was put brake fluid. Didn’t change my breaks, rotors or caliper. They are the biggest scam. My gf took her jeep to get fixed and they said she need a whole new heating system & that was why her jeep was over heating. They kept trying to charge $2000. I took it somewhere else & found out they put the wrong thermostat.

Rick and his crew at the location on Pearl Road near Cleveland are amazing! He told me the information I needed to know to make an informed decision. I am very happy with the knowledge, time and care they provided me and I am a believer in Firestone tires.

DISHONEST is one word to define this Firestone… to the tune of $600. My son took his car into Firestone to replace the alternator. Firestone said he needed a new battery but he just replaced his battery. He trusted their diagnosis. After having the work done, we took the “bad” battery to AutoZone to verify Firestone l’s claim. AutoZone confirmed the battery was GOOD. Firestone was unwilling to test the battery again!

They took real good care of me. New tires and an alignment at a decent price. Work was completed in the time frame that they told it would be done in. Quote and Invoice was sent to me by email. No hidden surprises.

I went to Firestone in Tukwila. I went because my car was making loud noises. I asked for a diagnosis and they said they found what it was and they fixed it. They didn't do either one and yet I was charged about $1,200 when it was all said and done. They sold me things that I didn't need and they did not fix the problem I came in for. The professionals here didn't realize or didn't inform me that $253,000 MI on my Kia Sportage was too many miles to fix whatever the problem was because the cost to fix it is more than the car is worth in that condition. When I wrote a review on Google, they responded and said someone would reach out to address it. A person did call but I did not get the voicemail so I did not realize they called. I called back three times with no response. When I emailed the original complaint department, they said they would escalate it and I finally got the person to respond in email.

Excellent customer service. They answered all my many questions. Excellent auto mechanic **! TY! H was able to do an overhaul on my 05 Chevy. Engine work, fuel line work, new battery with three year warranty, oil change all with coupons and discounts. Thanks Elaine! It's like having a brand new car. With the prices on autos today, I saved thousands with the help of the team here in Tulsa on E 71st St. Thank You! ** and **, and ** at the front desk. My engine light finally is off!!! Ready for winter! God is good!

I have been a Firestone customer for many years and have never been disappointed with their service. Their staff has always been respectful and informative on what was going on with my car. I find the pricing is reasonable and competitive with other shops I have researched. I highly recommend Firestone for all your auto care needs!

Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else.

Jarvis J is a employee that was polite and informative about my vehicle. Also Jarvis J was inviting which provided comfort for the customer. So, this is why I chose this as my store location. Now all the work I need done will be at this store.

The staff at the Montgomery TX location were great. They are very open with their customers about repairs and cost. I would never even think about taking my car to another location in Montgomery TX. James was very professional and easy to deal with.

UPDATED ON 11/5/2025: This review is an update. After reviewing the receipt we see the codes that were read and the service allegedly done to the vehicle exceeds what the codes read and the GM diagnostic procedures were not followed. We feel that most of the parts and labor charged for, were not even necessary! Wow. It gets worse and worse.

I visited Firestone Complete Auto Care in Douglasville, Georgia, on October 31, 2025, with my 2007 Dodge Charger SRT8 for a brake inspection, parking brake adjustment or repair, and tire pressure monitoring system reset or replacement. These requested services were not performed; instead, I was informed that my vehicle needed new brake pads, rotors, brake fluid flush, washer fluid, and engine air, cabin, and fuel filter replacements. On November 1, 2025, I was notified that my vehicle was ready and given a quote of $1,348.66, which matched the initial estimate provided by the service manager.

I was out of town and after parking my car in a parking garage, I came out to two rear tires that were completely flat. Although I'm older now (almost 60 years old), I am female and was downtown Cleveland. The weather was awful and I had to have my car towed to a Cadillac dealership and the tow truck driver was very nice and filled my tires up enough to go to Firestone to purchase tires so that I could get to a nearby tire center.

I went to Firestone for the 1st time and was greeted very professionally. Seth and Jackie was awesome, took care of all my needs for a great price. It felt great to have wonderful customer service. This will be my mechanic for all my needs from now on. When I feel a place out and can leave knowing I’m In good hands why look elsewhere.

Been a customer since 1978. In the last four years the stores I go to have been understaffed. I have gotten into an argument with a manager, told they no longer do service on BMW and priced new tires that were $1200.00 higher than two competitors I went to get quotes.

Customer Service at Firestone is top notch. Curious, reliable and knowledgeable people. A million thanks to the entire group who dealt with my flat tire issue with such care and concern. All the best team

In a nutshell...I took my son's truck to Firestone on July 21st, 2025 and handed them the keys. I was in constant contact with them regarding the alignment that needed done. On July 30th, there was a fire at Firestone. My son's truck was not in the fire but I was told we could not move it until the arson report came back. I was in constant contact with the regional manager and the insurance adjuster. On Aug. 22nd, we received a copy of the arson report and was told they will not cover any of the cost of damages to anyone's property and to contact our own insurance. They told me we could pick the truck up at any time.

My experience with FireStone was top of the line. NOE ** and Matt ** are awesome. They found the problem, fixed it and didn't overcharge me, thanks for treating me like family, they went above and beyond and I appreciate that!!💯

THE OIL & FILTER CHANGE COST $178.74. The exact same oil can be purchased at many locations for $8.17 a quart. Make sure you ask how much a quart of oil will COST YOU prior to ALLOWING FIRESTONE to SERVICE your VEHICLE!!!!

Firestone is the only place I use for my service and oil changes. They are very skilled and completely professional. I like the fast & friendly service! They have great coupons and savings that help with repairs and service.

I have a CFNA Firestone account. I was offered their new rewards program this year and have been attempting to use the reward points as deemed according to their terms. Unfortunately, I have not been able to redeem the points for services I received at Firestone on May 1, 2025. I’ve called several times, told the same story every time… it takes 2 billing cycles. Customer service even manually entered the points, and I still have not received any rewards.

I dropped my car to Firestone Complete Auto Care on Hoagie Drive in Bel Air, MD on May 3rd, 2025, for AC service. They had the car for several days and charged me over $600. They said the AC was fixed but when I picked the car up, it was still not working. I called them and after further evaluation, they said it needed a core evaporator and it would be $1140 more. I authorized them to continue the work. They held onto my car for over two weeks, even though they said it would only be a few days.

Went in to get my car alignment. They followed up to tell me that I had a damaged tire that had a screw in it and a recommendation to replace two older tires. So I had bought two new tires a few months back and they said one of them had a screw in it. I went to see and verify the damaged new tire. Anyway, technicians showed me the location. I inspected and actually pulled out the screw that was between the treads. It was a small 1/4 inch screw. I just pulled it out. Never punctured the tire. So I was scratching my head. The two older tires that they recommended still had tread life left. My take away: trying to hustle to get extra business. Was the screw intentionally put in there. I tend to think so since I was able to pull it out with my fingers. The older tires are in that grey area whether they should be replaced. Good tread life but drying on the sides.

Jennifer was great! She got me right in since I had an appointment and got the problem resolved quickly. And reassured me that there was no charge due to recent tire change. Very professional and friendly!

I'll start this review with some good news. This Firestone location (11500 Georgia Ave, Silver Spring, MD 20902) is always busy, so clearly it has its base of supporters and regular customers. It is also a decent place for a relatively conventional inexpensive oil change, thus the second star. While this location doesn't get credit for it, Firestone's website, app and email system - which sends you the quotes and follow-ups in real time along with actual photos of the part in question, is convenient and well done. Now, for the negative. This simply is NOT the place to take your car for anything other than an oil change. I typically don't do "chain" auto service centers and have another nearby mechanic but - given that he closes up shop early each day - I decided to entrust Firestone for a front brake job (along with an oil change), which is surveyed though their $9.99 "inspection" to surmise the issue.

I went to my local Firestone store for a scheduled alignment. I was greeted by Jackie **. She was very friendly, had a wonderful smile and we chatted a few minutes while the service was being done. She is very customer service oriented as well. The scheduled service I was told would take 1-2 hours. It only took approximately 40 minutes. This was a wonderful experience in all phases. Jackie did an outstanding job. I highly recommend this location for all the needs Firestone can provide.

Hi I'm Jesse ** phone number. I live in Rochester NY. We have a 2021 rav4...it had a small vibration at 60mph. We took it back after buying new tires to fix. Lol. Got it back and 10xs worse...took it to Pep Boys to fix. They said 1 loose tire and wrong weights on steel rims on all 4 tires...note on my tundra with life time alignment I never got a paper print out (my bad) don't ever go there....I have all records and receipts of all transactions if you need proof.

I’d give no stars if I could for the towing service. On my way to my appointment for new set of tires and my tire blew 15 minutes away from Firestone. Called tow service and they said about 45 minutes. This was around 8am. I didn’t know they used 3rd party services or I wouldn’t have cancelled the tow company I already had lined up. Over 3 hours later and two different services, I’m still stranded in my car waiting for a tow truck. If I wasn’t driving on my rims I would’ve just driven the rest of the way at this point. Customer service is absolutely horrible and rude. Daniel at the 844 number was incredibly condescending and continued to talk over me the ENTIRE conversation. An absolutely awful supervisor. Do not recommended to anyone ever. Extremely disappointed and a waste of $160 to be honest.

On August 10, 2025, Firestone replaced the belt on my 2006 Honda CR-V at a Florida location. Less than 30 days later, the new belt shredded. When I brought the vehicle back on September 11, the shop admitted that the pulley was dented — damage that does not occur under normal driving conditions and, in my view, was caused during Firestone’s service. Instead of replacing the pulley, they attempted to bend it back, which is not a safe or professional solution. Because this issue involved safety and a potentially costly repair (the pulley is pressed onto the power steering pump shaft), I opened a case with Firestone corporate on September 12. I was promised multiple callbacks from management and even told a regional manager would reach out to me. As of September 26, I have not received a single call. I also filed a BBB complaint, but Firestone corporate refuses to resolve issues through BBB.

I love the Firestone at Poplar and Highland in Memphis, TN. I got a flat tire on Sunday. The staff was friendly, knowledgeable, and saved me money. When they realized my tire was under warranty with a different company they put on my spare for FREE so I could get a new tire for free the next day.

Do NOT go to there under any circumstances.!!!

AVOID!!! They charged me almost $500 to "test and replace" a car battery! They originally quoted me $300, which I thought was a little high, but didn't say anything. That is a mistake I'll never make again. Don't be dumb like me, go somewhere else!!! I'll NEVER go back.

I have had the best experience at this Firestone in Canal Winchester. Peter is the manager and he bent over backwards to do what he could for me pricewise and taking care of my car making adjustments. Very, very Customer Service oriented. I had to go back. I had an issue and he stood behind it. He had someone on it and they fixed it. Peter and Tyler both are very, very good individuals that run fire stone in Canal Winchester and I highly, highly recommend it. I would say give Peter a raise and a promotion, but I don't want to lose him.

Runnn. Do not do business with this horrible company. Mobile service cracked my rim and broke my valve stem. I have been getting the run around for 2 years. Please go to anyone but this company. They robbed me of my money, discontinued mobile service and told me they can not help. I would have to go back to the store to see if a mgr is willing to help fix the issue. They need to be sued and closed down forever

The one on Madison is the worst one of all. The management is stupid and rude as hell. Unprofessional and the mechanics sit back and play like women taking long breaks. Keeps folks cars all day for nothing. That's the whole reason to make a appt.

I would give zero stars if I could. I went in for free wheel alignment, oil change, etc. Was told I needed a new ball joint. I left and went to a local fix it shop. Ball joint was fine. They said they topped off coolant. Local shop said it was down by half. Last yr I was told my calipers were frozen. This yr they were fine. I never had them fixed. I will never go back there!

I took my car to Firestone for a routine oil change, and when I left, white smoke was blowing out of my exhaust. I immediately called them, and they told me it was probably because they overfilled it and that the engine was just “burning off excess oil.” The smoke never stopped. Soon after, my engine pressure light came on, followed by the check engine light and a loud noise coming from my engine. When my husband checked the oil at home, there was almost no oil in the car at all.

I had to give on star to write a review... I give negative 0! They have had my car a month. Initially, I took there cause it was overheating. They ran diagnostics on. It was water pump. I have the report. Nothing else major wrong with it. My warranty covered that. Got it back over 2 weeks later after having to contact corporate more than once. Had it less than 48 hours. It left me stranded. My warranty people made me call Firestone since they were last to touch it... It sat there at Firestone for over a week. No update except Mitch telling me to call dealership and see I could trade it for something else.

Addie at Firestone is absolutely amazing! She went above and beyond to make sure everything was explained clearly and handled with care. She’s incredibly knowledgeable, helpful, and makes the whole process stress-free. It’s rare to find someone so genuine and attentive in customer service, but Addie really stands out. Because of her, I’ll definitely keep coming back to Firestone and recommending it to others. Thank you, Addie, for being so great at what you do!

DO NOT GO HERE. THEY ARE LIARS AND CHEATS. I have $6,800 damage to my car from an incompetent technician. The manager Lauren is a liar and refuses to acknowledge and pay for their mistake. BRIDGESTONE/FIRESTONE are using these lies as truth and refusing to pay for damages caused by their employees. The pictures plainly tell the story - the passenger side door was open and then the car was backed into a post in the bay while in motion.

I am writing to escalate a serious complaint regarding unsafe service and lack of follow-up from Firestone. On March 23, 2024, my daughter had our vehicle towed to your 3220 Wrightsboro Rd, Augusta, GA location while I was out of town caring for my terminally ill mother. A technician diagnosed radiator and transmission issues, estimated 3–4 days for repairs, and I approved the work. Shockingly, the car was marked ready the very next day.

I was warned by other people not to bring my car in this shop but I always give the benefit of the doubt. I had my breaks done first my front in Dec 2024 then the rest breaks in April 2025. From Dec 2024 I only drove my car approximately 6000 miles but had the grinding sound like when they told me I need my breaks changed. I always make appts but still I waited about 2 more hours as promised of time, no problem. Today my appt was at 1100, dropped off the car 1030. I was told 2 hours. I called at 130 pm the car was not even checked yet and will be another 2-3 hours before they can see my car.

I was traveling out of town to a conference in Grapevine, Texas. My my oil indicated low oil so I stopped at the Firestone in Grapevine, Texas located 695 State Highway 121 bypass Coppell TX 75019. I asked the store attendant who happen to be ** if they can check my vehicle to see if it was leaking oil. They stated it was gonna be $23 to check to see if there was any oil leaks and I told him to go ahead. After inspection, I was told by ** that he did not find any oil leaks in my vehicle but he recommended an oil change. Since I was traveling, I agreed to do the oil change there, which they said it would take 30 minutes. After an hour and a half waiting nobody came to tell me anything about the status of my vehicle so I went to the front counter. I asked the girl working in the front, What was the issue with my vehicle and why was it taking too long since they told me it was only gonna take 30 minutes.

I been Firestone for to fix my vehicle’s TPS sensor. One of worker hit my vehicle. Back lift gate damaged. They open a case by claim. Claim department told me I have to get an estimate from local body shop for this claim. I sent an estimate yesterday. Claim department customer representative told me my vehicle value less than this estimate, they can send $500 check. By the way damage repair estimate was $3,650 What can I do? It's fair?

I called on a Friday explaining that my car made a sound and seemed to be running louder than normal then smoke was seen. I explained that it was hot to stand beside. Dropped my car off that evening for a diagnostic and inspection of what could be the issue. Got a call early Saturday morning with the information they determined it was my cooling fan and they they didn’t see any oil anywhere on the engine it shouldn’t be. It was over $1000 to repair (this is with discounts). Paid the money took my car home only to call immediately reporting neither of my front turn signals worked (they did Friday). They said they couldn’t help me until Monday so I returned then and they replaced the blown bulbs at no charge. I left there and two hours later while sitting in car loop to pick up my children my temp gauge was redlining.

I went to Firestone for a battery terminal replacement. What should have been a quick and easy fix, has been a disaster! Due to Firestone's failure perform the job correctly and completely, a job that other mechanics called "simple" and "hard to mess up," as well as a complete lack of communication, I have had to hire another mechanic to inspect and diagnose Firestone's work and the mechanical issues it has caused. I drove my car off the lot 5 days ago and it hasn't started since. Tomorrow I will find out the damages.

I just want to put it out there that this company practices "Vehicle Discrimination". If your car looks old less than a 2025 they refuse to work on it. Not only did they Discriminate it, they damaged the frame to my 2001 Ford Truck. The lady I believe her name was Jenine is rude and worthless. I don't even know who she is a mechanic but to judge other people on any capacity is wrong. Well miss GI Jane blocked my calls but in the streets she not about that life and don't want no smoke coming from me.

Always go to Firestone on the Boston Post Rd in Milford CT for all my needs not just tires, they are very courteous and efficient. They told me when my car would be ready and it was ready at that time! Staff was excellent and very helpful. I would recommend this store to anyone and I do!

Santa Rosa Coddingtown location. Two very bad experiences. My husband made an appointment for an oil change. When he arrived, on time, he was told there would be a 3-4 hour wait. With an appointment!! Went to a local quick oil change place and was done in 1/2 hour. When I went in for a free battery check, as advertised on the banner on the store, the woman at the counter was horribly rude. Said “We don’t do that”. When I replied, "Yes you do. It’s on the banner”, she complained loudly “I am only one person - I can’t go out and look at a banner”. WHAT? Untrained and very RUDE. Should not work in customer service.

I am very disappointed with the price. First, they offer very easy payment by card, then almost there finishing the debit, and then they charge twice more, first 29 and then 80.48. I am always paying on time. I decided to cancel the card and the service.

DO NOT go through this Firestone. We had our truck stolen after using their after hours key drop. Most likely an inside job!! Terrible customer service and entitled workers. DO NOT TRUST THEM WITH YOUR VEHICLE!

Recently visited this Firestone location at Woodruff Road located in Greenville, SC to have my tires replaced, and the customer service was disappointing. When I arrived, I was not greeted and had to initiate the conversation. The staff member repeatedly asked me to repeat myself both over the phone and in person, even when I was speaking clearly, which became frustrating. Over the phone, I explained I was on speaker and later switched off, but the same issue continued when I arrived in person.

Firestone Complete Auto Care in Oconomowoc, WI is using cheap aftermarket parts to repair your automobile and charging you for genuine replacement parts that could void your vehicle's warranty and I can prove it. Check their reviews before you get ripped off like I did.

Excellence service. Thank you, Kesha, I really appreciate you. You took really good care of me. You answered all my questions, addressed all of my concerns. I have a lot of respect for you. And you do your job well and may God continue to bless you and your family going forward.

On 6/19/2025, we had my son's car towed into the Firestone Complete Auto Care in Spring Hill, TN. The car had overheated on us and had gone into a guardian mode and shut down. The car was also low on coolant and he filled it up prior to towing in. They stated it needed a thermostat and gasket and to do so they needed to remove and charge the AC. They filled the car with coolant and tested and said all was good. They stated we needed two new tires and since the car was repaired we decided to put 4 tires on the car.

I drove my 2004 I35 for the appointment at Firestone in Lenoir City with Nick on 7/17/25 at 7:30 AM to get the alternator replaced. I was told the new part would be there at midday and would take 2 hours. I called at 2:30 and it hadn’t been worked on yet. I called at 4 and was told it is next in line. At 5 they called and said it would be done at 5:45. I showed up and paid the $866.00 bill and was handed the keys by Peter, I went out and started the car and it stalled a few seconds later and would not restart, Peter and I looked and found a disconnected wire next to the alternator. He told me he would have them look at first thing in the morning since all the techs had already left for the day.

I went to Wixom Firestone in Michigan for pulsating breaks pedal issues, instead they changed wheel bearings on 1 wheel and billed 680 bucks, my problem never resolved and had to go again, wasting 3 days without car, they totally misdiagnosed.

I once praised this location and its team. I meant every word at the time. But now, after what’s happened to my vehicle and the danger my family was put in, I fully retract that review. Firestone destroyed my vehicle. Not by accident — but by a repeated, careless pattern of failure, denial, and blatant disrespect. They put me and my spouse at risk; we drove across state lines in a car that never should’ve left the lot. The fact that we weren’t seriously injured or worse isn’t just luck — it’s grace. According to Luke Firestone everything was handled, all warranty work was completed, and there was nothing more to be done. Except, of course, it was still broken — because the components that should’ve been installed were never actually there. It’s not confusion. It’s not miscommunication. It’s negligence, plain and simple.

Called right after they opened at 8 am. Set an appointment for 3pm that same day. Went in and was told they didn't know if they could plug my tire. Asked if I could come back tomorrow or just leave my truck. I said if I wanted the tire fixed tomorrow I wouldn't asked for an appointment today. Then I had to hear them bellyache about being shorthanded blah blah blah. The truck I brought in is a work truck. We've been doing business with them for years. No longer. We pulled our account there. They lost a lot of business because they decided to screw over the wrong person. I'm sure they don't care. Hopefully they go out of business. That place just keeps getting worse and worse.

I prefer to leave reviews praising the businesses I use but sometimes you must caution other customers or potential customers by informing them of your experience. This was mine on July 25th, 2025, and why I will not be returning or suggesting this Firestone anymore. The prior Wednesday I noticed the front tires on my truck were wearing on the edge and figured I needed an alignment, so I scheduled an appointment at this Firestone for Friday at 9am. I know this location can be busy, so I wanted to give them enough time before I had to pick my daughter up at daycare. I spoke to the man in the lobby, and we looked at it and he also thought it needed an alignment. He also suggested I get an oil change being my truck was just over 40,000 miles and I agreed to it. I got a ride home and waited.

I made an appointment with Firestone Escondido to change my engine air filter. When I got there, they said that the filter was not available. After two days of commuting to your shop, they finally got in my car and opened a few screws from my car. Within a few minutes, they said that the cost of changing air filter will be much higher than what they quoted me.

Great customer service from Tyler **! Firestone location: Canal Winchester Ohio location. Thank you, Tyler!!! The staff was prompt, professional, and helpful! I appreciate the Firestone team in Canal Winchester Ohio!

Be WARNED!! DO NOT GO HERE FOR SERVICE!! I went in for a oil change and tire rotation and my vehicle is ruined, covered in oil and inoperable. On 7/12/2025 I spent 4 hours waiting to get my truck in the garage, (I had a appointment) but they were busy and very overwhelmed!! THIS IS A VERY CLEAN SHOW TRUCK BUILD!.. first I got in to see a extremely dark handprint on my WHITE grab bar (interior), my glove box all mess I then checked the engine! It had oil spilled over my motor and around the oil fill, very careless. I was so upset I told myself not to react out of anger (I had a 5yo with me). As soon as I arrived at my destination my motor was smoking, I opened the hood to see more oil and oil pouring out of the underside of my engine, all on my paint, new Powerstop brakes, uplift kit and custom lighting!! Over $7k in accessories ruined.. they were closed so I took photos, messaged in via the website about the issues.

Firestone Complete Auto Care. I've been going to them for years, but yesterday July 23rd in a emergency situation I had to stop by the Firestone on Route 37 in Tom's River after speaking to their counter person and explained to him I just needed front brakes pads, I didn't want to know anything else just front brake pads...I can do them myself, just wasn't in the mood to deal with it...They decided that that on top of front brake pads I also needed 2 new rotors and Two new calibers. He informed me that the right side caliber was frozen and the left side caliber was sticking....OH REALLY....so why is it I don't have my car pulling hard when I hit the brakes, he told me that at low speeds I wouldn't be able to feel the problem...

The service here was absolutely phenomenal. Super Quick service and friendly staff!!! Would highly recommend coming here for all of your vehicle's needs! Firestone is awesome! Their tires are super reliable and the service is top-notch. I’ve had a great experience every time. Definitely recommend for anyone needing quality tires!

The Firestone that’s is located in Florida at 1801 n/w 40th Ave Lauderhill, they are nothing but crooks. They had mess up my car. I feel they know we don’t have the money to get the car inspected and all of that it cost plus I just spent 2800 on getting my car fix, I thought. Now I had brought my car to them twice they inspected my car. Told me my car needed to tune up and what was causing the gas smell that I was smelling was because the fuel injector. They fixed the fuel injector. After I left, the car was still smelling like gas and the car was still smoking.

Extremely Disappointed – Unsafe, Incompetent Service. I brought my 2017 Ford Expedition in for a routine "Car Care Package", only to receive it back with two lug nuts missing on one wheel and a broken lug nut on another. No one at the service desk mentioned this to me when I picked up the vehicle, and I didn’t discover it until I’d driven all the way to work on Highway 75. I regularly drive with my children in this car, so to learn that Firestone returned the vehicle in an unsafe condition without notification is absolutely mind-boggling. A tire coming off at highway speed or a wheel flying off in my neighborhood could easily cause serious injury, a multi-vehicle collision, or worse, a fatality.

Very disappointed and frustrated with the service. I chose to get new tires here because their website showed many different tires of different price ranges in stock for my type of vehicle. After calling to ask if they could perform an alignment, I asked how much the total would be. He told me almost $700. I asked how much the tires were because on their website they had tires that were significantly less expensive. He told me that the tires were already put on, and there was nothing they could do. I am extremely annoyed that they didn't confirm the price with me before selecting tires on my behalf for my car. When I arrived to pick up the vehicle, I asked for an itemized breakdown and the guy at the front told me I would receive one only after signing. I won't be returning.

We had a blowout on the NJ turnpike so we had to replace our tire. A week later when we got back to Virginia, we were told the tire was defective since the metal was showing. Although it was brought back to two different Firestone retailers and 4 phone calls were made, we are now stuck with this bad tire at a cost of $365.14. We cannot drive back to NJ to have the tire replaced and NO ONE from warranty bothered to call us back even many requests were made. Bottom line? Don’t buy firestones! We purchased other tires.

I took my truck to Firestone on Airline in Victoria Tx. to get an oil change and everything was fine till I drove it to Houston Tx where the oil leaked out. Bottom line they did not want to fix my truck and accused me of cracking the oil pan and they were not going to fix it. I was going back and forth with the manager from Victoria and the manager from Houston who refused to replace the oil pan accusing me of cracking the oil pan. I am a traveling nurse and need a reliable vehicle. This is unacceptable service. If this is how they treat customers I’d rather not be one. I will no longer be a customer.

Firestone Store #007447 (11888 Marsh Lane, Dallas, TX 75234) is a scam! They charged me $1,417 and failed to fix my car at all (clunks from the driver-side front suspension), and they re-worked twice and the problem is still there. I made a complaint to their customer service for a refund and it doesn't work, the store manager denied to refund but agree to rework anytime with the one-year warranty. But the fact is that no matter how many times they rework, they don't have the capacity to locate the problem and fix it, and I merely waste my time, and money! I deeply regret believing in the so-called core value "honest", and it's a big lesson: I've learned the hard way that Firestone has nothing to do with honesty!

I took my truck in to get it and analyzed. They told me it was gonna cost me $13,000 and I had to replace my motor. I took it somewhere and it was not the motor. It was a lifter that only cost 4500 and that’s replacing all lifters. Firestone is a rip off.

THEY REPLACED THE WRONG TIRES THEN LIED ABOUT IT!!!! I needed 2 new tires - Front right, rear left. I asked them to rotate the 2 new tires to the front. They replaced the front 2 tires in the front LEAVING MY DAMAGED TIRE IN THE BACK. GAVE ME THE CAR WITH the DAMAGED rear TIRE with 8lbs of pressure. Then refused to fix it. Told me they would contact a area supervisor which they never did. I complained to Corp offices and they don't call back either.

Took my Chrysler Pacifica to Firestone on 95th & Western for air conditioner recharge which cost $186.00. Prior to having my vehicle serviced after the initial inspection the mechanic told me that my air compressor and lines were all good. Then, about 30 minutes later he told me that my air compressor went out and the lines were not working. I came in with a hot vehicle and when I left I still had no cold air at the cost of $186.00. Poor and dishonest service!!!

Overall experience is a nightmare from management to corporate. I went to pick up tires, manager proceeded to have attitude & not conduct business in a professional way. He ended up trying to kick me out the shop, threatened to have his goons (employees) to rough me up all over me wanting to get tires. Most ridiculous experience I’ve ever had. I would NEVER do business with ANY Firestone company. I called corporate. They couldn’t of cared less on how they so called managers treat paying people. Despicable.

My father 78 years old left his vehicle with Firestone for repair, Gabe, Tom and their mechanics were working on the vehicle but couldn't find the part to finish the job. They would park the vehicle outside in front of firestone, and one day the vehicle was towed. Now the tow place wants their compensation and firestone has ignored our request to pay the the tow. They parked it there and they won't take responsibility for the cost. All they do is give my father who's 78 a phone number to call, that no one answers. I will post this story in all social media channels.

Dylan over at the Exton location provides the best customer service there! I really like this location. They are quick to get your vehicle back too you! If you do need to get your vehicle done I would definitely come to this location.

Very disappointed with my experience at Firestone in Springfield, NJ on 6/20/2025. I went in for an oil change and was told my DieHard Gold battery (installed by them in 4/18/2024) had an acid leak. I was told it was under warranty and I'd only pay $35 for installation. When I went to check out, I was suddenly charged $82.98 due to a “prorated” fee, something that was never mentioned before the work was done.

I went in to Firestone in Collierville, TN to get an A/C diagnosis and service. After their review they told me I needed a new condenser, evac and dye $1200. Went elsewhere; freon, evac $60. Tipped handsomely of course.

That’s one thing that they don’t tell you when you purchase tires as they can never rotate them for free for you. I will never or have anybody I know ever do Dillons with Firestone and Bryant, Benton, Little Rock any surrounding areas Firestone sucks. They don’t do quality work and they don’t do nothing but lie to make a sale.

Adrian and Tyler were not very helpful. They were trying to charge me more than what I was supposed to pay. Because I have all the road hazard warranty my tires mind you, my tires are less than four months old they tried saying that my tires don't have warranty or nothing. And that I was gonna be charged half of them out for a new tire, which will be ridiculous, because my tires are not even six months old so this was a very bad experience here at the Concho. Location, I will not be returning Tyler and Adrian, not a fan, do better Firestone, when hiring employees.

Firestone has been around a long time. I brought my car here for brake work and 2 tires and they got me out so fast. I was so surprised. I came back to get other work done on my car. They even give a free courtesy check on the whole car. And the price was great too. These guys get down to business here in Dothan, Alabama. Thank

I came to Firestone (located at13300 N FM 620, Austin, TX 78717) to have a simple issue taken care of-a nail in my left front tire. I expected a quick patch and to be on my way. Instead, I got my car back with my RIMS BADLY DAMAGED. There was absolutely no reason for this kind of carelessness on such a basic service. Now instead of just paying for a tire patch, I'm stuck with dealing with expensive rim repairs due to their negligence. If you care about your car, AVOID THIS PLACE. What should have been a routine fix turned into a frustrating and costly experience. Terrible service! Poor communication!

Location: Firestone Store, Galveston Rd, Mesquite, Tx. Workmanship issue was discovered on repair work performed to front-end on 2014 Ford Flex. Issue was acknowledged and readily corrected without complication. Thank you Firestone. Will continue my commitment as a satisfied customer. Recommend this store as reputable and customer friendly.

Service was really prompt and a good quality job was done by adviser Mike and technician Anders. 4 new tires & rear brakes. Again, Great Work! I've been going to this shop for quite a few years, and have never had an issue with any of the work that's been done on any of my vehicles. Thank you, Firestone.

Wednesday I call Firestone, talk to a professional customer service rep by the name of William. I explained to him I work in Maumelle but was on my Way. He mentioned the time and waited for me to get there. He was professional and honest and for that he get 5 stars. Best customer service ever. Thank you William.

As always, I had a wonderful experience today at Firestone in Toms River. The wait time for my oil change was quick, the lobby clean and inviting to relax while I waited. The manager, Mike **, was so polite and fun as well as professional. He had all the fluids checked as well and it was at that time that they discovered that my battery, which was installed over 5 years ago was failing. Thank goodness because I have road trip planned for the weekend and I just feel better when someone has been under the hood to make sure everything is working all right. Mike also applied any coupons and discounts to the work today which I was really helpful, too. He really put out the red carpet for me and he didn't even know that I'm TV show host and screenwriter. That means he treats all of the customers like gold.

The mechanics/techs did a great job with part replacement, they always do! The manager Nichol at the location in Phoenix off of Cave Creek road was horrendously unkind. She forgot which part the shop to be working on, so they had my car for hours longer than needed or planned for. Her tone and the way she was speaking to me was disrespectful and I will never visit that shop again. Horrible customer service experience!

After recently moving to Davenport about a year ago, I was glad to have Firestone service locally and as I had good experiences with Firestone back in IL. Saul not only provided excellent customer service, he remember who I was too. In previously planning a recommended maintenance, the actual service time exceeded my expectations. Great job by the Clermont Florida Team!

Could not be more pleased with the fantastic service that I received at the Arboretum Firestone location. First class all the way! Employees were terrific. Service was fantastic! The manager, Randall needs a raise! He went beyond the call of duty to make sure my car was ready in one day and even offered to come and get me because I figured I couldn't get away down to pick my car up in time. Tires, shocks, front end line. Very very pleased with everything! Definitely will be using them again! Bryant ** Charlotte, North Carolina

Scammers on Rewards, Scammers on Warranties. You call the Customer Service, they push and shove, they anwser sweet but they shove the blame and point fingers, they ripping customer and doing wrong. When you call they all say, can I help you with any thing else. Just making fun of customers.

December 2024 we had four new Firestone tires installed and afterwards the tire pressure monitors for all four tires did not work. We brought it back, they charged 50.00 to check the sensor, said it was fixed, brought it home and still no pressure monitor. We brought it back and again 50.00 fee and no monitor. Fast forward May 25, 2025. One of the new tires bulges at the sidewall so returned to replace the defective tire. Again, "don't worry. We fixed the tire monitor" and again, still totally non functional. Terrible tires, terrible service, and no response to problems. Emailed corporate and customer service is apparently in Mumbai. I have sent the same invoices, answers to questions and data three times now and the auto reply is that they can't see the answers I am sending them.

“Honesty” is something you cannot expect from Firestone. On May 26th, I took my car to 3815 Highway 6. Sugar Land, TX 77478 for oil change, after draining the oil, I was told that the drain plug cannot be tightened and you need to replace the oil pan for about $900. The oil change for this car had been done by Firestone for years and the drain plug was overtightened or cross-threaded by Firestone but they didn't accept the responsibility of what they had done and keep saying it is normal over the time. I have never had any leakage from oil pan for years. Definitely I don’t go there anymore and won't recommend it at all.

I recently visited Firestone Complete Car Care, and unfortunately, my experience was far from satisfactory. The wait times were excessively long, which was especially frustrating since I was on a tight schedule. Despite clearly communicating my time constraints, the staff seemed indifferent and showed no sense of urgency.

I took my 2016 Honda Pilot in for an A/C service on May 4, 2023. The A/C was not cooling at idle speed. Was told by "Ashton" that they would need to do a performance check to evaluate the problem. They would also need to evacuate and recharge they system to determine if there were any leaks or if there were any other problems. I received a call back that afternoon (2pm) that no other issues were found. Ashton told me that the unit must have been low on Freon. He found no other issues. Was told to A/C was cooling fine and i could come pick up my vehicle. The temp was about 68 degrees that day and the A/C unit seemed fine on my way home. Total charge for the entire service was $553.80 which seemed high.

This is the worst business I ever dealt with. You drop your car off. Since you did that your car is last to get work on. People come behind you. They work on their car before getting started on yours. I been up here for two days now trying to just get my rotator replacement going through hell and hot water to get it done. Smh. I will never go to any Firestone every again lost a customer.

Don't ever come here at all. They put the wrong parts on my car and further damaged my car. The "manager" Amanda did nothing but say, "Oh I'm sorry" and smiled. So my car doesn't work anymore and it's causing me more to fix it. The techs aren't skilled in anything but tires and oil changes so this place isn't complete auto care. It's just a tire change place. The management is refusing to refund me or pay for my damages. I stayed up there for 12 hours on a Friday and my car stopped moving. I've been paying for Lyfts and I had to pay for tows...This place is a mess...They will treat your car like a diy project and it will cause you double to fix it. Ordering and putting in the wrong parts and trying to rig up your car to make 1500 is corporate greed.

Bolt in my tire on a Sunday, couldn't go to my dealership with my brand new 2023 Dodge Challenger scat pack T/A, went to the closest tire shop which was Firestone at Aragona, they couldn't get the bolt out of my tire without making it unrepairable is what I was told, so no repair was done, pulled my car back out to the parking lot with 2 new scratches to the metal in my black rim, and they tell me that I hit a curb.

I am a single woman and thought I could trust them, I asked just to pass DEQ. They ran my info. The manager's eyes got big when he saw I was approved for $4000. I said no way, please only do what's most needed up to $2,500. Well Every time I went to get my car the light come right back on. They say they need to do more than $4,800 & they still said they needed to do $2000 more.

Mokena IL. I dropped off my F-150 on Monday 4-21-25 for driver’s side door lock not working, and ball joint. They called me later that day to say that they found some other issues and were going to fix them, but they said the door lock was working. I asked him to double check the door lock because it has not locked in 2 weeks. I check every time after I hit door lock button. It never locks. He said he asked, and they did not find an issue with it. Now it’s Wednesday. I go to pick up my truck. Before I enter the store, I go to my truck sitting in the lot. The driver’s side door is unlocked, all other doors are locked. I went inside and told him this and he said that he was the one that pulled the truck out of the shop last night and he locked the door. I asked him if he checked to see if the door was locked. He said everything worked.

I want to thank Jay at Firestone in Jacksonville Florida. Who did a wonderful job helping my daughter with her vehicle. He was very helpful. Very friendly and the staff did a great job. Thanks again Jay. You the man.

I had a very bad experience at Grant Firestone at: 10436 Grant Rd, Houston, TX 77070. I bought a Groupon to do a brake fluid flush of my vehicle at Grant Firestone on Grant Rd. in December. I was requested to make an appointment and ask for ** when at the shop at that time. Only 4 months and ~4,000 miles later last week, when I had an oil change at my dealership and had a state inspection at Jiffy Lube, both of them showed me and said that my brake fluid needs to be flushed. I believe that Grant Firestone did NOT serviced my vehicle at all last time. I wish I had read the many negative comments on Google about this place before deciding to go there. And I have completely lost trust with this place and am afraid of even bringing my car in to request it make up for the service that was not done last time.

Had my brakes done by Firestone Westminster md. Had my brakes done in Jan they started making noises by March. I feel totally ripped off. Paid over 2000 dollars. Used a payment plan and the bill was late so had to pay a late fee.

Slight Dent/Scratch on driver's quarter panel and the runner at the base of the wheel wells attachments were broken off. Told I'll have to wait a few days for the manager to get back to me as they are not in. Obviously with loose hanging parts you can't go thru a car wash and was supposed to go out of town for the Easter holiday.

Expensive, nobody seems to have machines working for tire sensors after tire rotation. Always need to ask for washer fluid to add because they don’t add like they say they do. Check oil level last oil change and it was very low, they had to add oil. Dip stick was halfway out when they pulled it out of shop.

Took truck to Firestone to replace oil cooler. 1st time, truck still overheated and leaked oil. 2nd time, truck still overheated and leaked oil. 3rd time, Firestone admitted they damaged the O-ring and were at fault in the improper installation of the oil cooler. They had the truck a week as they ordered and installed another oil cooler. 4th time, truck makes high pitch squeal noise when started and is still overheating. After 20 minutes the smell of engine coolant is present and after 40 minutes the smell of burning oil is present.

Jessy at Kailua Firestone did an amazing job. Couldn't give my wife a ride to the airport. Severe wobble. Brought it in early in the morning. They fixed it same day. Diagnosed it. Fixed it out. The door service like I haven't seen in years.

Employees were respectful. However pricing for the work completed was ridiculous and not explained very well. My son took his car in for an alignment. He was told he needed cam bolts (2-bolts) or they would not warranty the alignment. What is required to replace the bolts is literally removing the tire and with a socket and wrench, remove the old and place the new… This work would literally take 15-20 minutes per side including taking a break… The bolt kits from Firestone are $70 per side is what they charged him. The same bolt kits from the dealer cost $42, oreillys- $30, auto zone- $30, etc…. Labor rate charged per side from Firestone was $170 a side. Again this is for 1 bolt per side and 20-30 minutes total for both sides if you are taking your time.

The worse auto care out here! I took my care to the one in Jackson, TN. on Van drive. I kind of knew my car was needing a coil pack and tune up, changing spark plugs! I paid them over 900 dollars to have my car drive the same bad misting like lack of fire to my engine! This company ruin my car. They lost my fuel cap that cost me over 50 bucks! They are full of it! This happen in December 2024 for me to turn around and pay another 1000 dollars to get the same work done! This is not right! Jeff is the store manager, he is a jerk and they all are drug heads up there! Do not let them work on your car!! They didn’t replace my spark plugs! They rip me off! They need to be shut down.

I visited the Greensburg store to purchase a lifetime all wheel alignment. As they performed the service, the store manager came out to tell me my front brakes were “almost metal to metal". I informed the manager I had my car inspected at the Toyota dealership four days prior and they passed my vehicle. At the time of the inspection, the dealership sent me a video of their inspection and noted the front brakes measured 5/32“and at 4/32 they "recommended" changing them. The dealership also said I should plan on changing them at my next service appointment. The Firestone manager stood by his statement that the brakes were “almost metal to metal”. I changed my brakes and took the brakes to show the store manager - which measured 5/32” on the outside brakes and 4/32” on the inside brakes. I was hoping he would admit their mistake, but he did not. I was disappointed.

Be prepared after a day or two or even a week after your service. You will have another warning light show up on your dash. It's happened to me way too many times to be coincidences. And it not just one location. If you go there and you have this same experience please post here.

If I could go lower I would I had gone to Firestone, nothing wrong with my truck. This is the one in WALLISVILLE RD in Houston Tx for an oil change. I have a Hummer and I heard the guy say he didn’t want to do the oil change after I went there and made appointment. The oil pressure had no problem. After I left no oil pressure. They didn’t answer the phone and I heard that they are scammers and break women’s cars to get them back in there to get it fixed. My truck was running fine. Now I have no oil pressure when I did before. They touched it. Scammers. IF I COULD GO LOWER I WOULD

This review is specifically for Firestone Complete Auto Care located at 5215 North Milwaukee Avenue, Chicago, IL 60630. I trusted Firestone Complete Auto Care to align my BMW 750 before a family road trip, but their negligence caused severe damage to my vehicle. Firestone performed two alignments within the same year but failed to follow BMW’s standard procedures both times by not replacing critical bolts.

I needed some tires and brakes and told the two gentlemen at the front I was having financial difficulties and they bent over backwards to work with me on the price. I have been coming here for years and will continue as long as I have a car to fix or maintain.

I took my 2008 Volkswagen Jetta in to Firestone Auto in Liberty, Mo off Elizabeth Street in October 31, 2024. After a month or so my engine light came on and lift my hood and notice my oil after an oil change that October was all gone. After I got home that's when notice oil in my garage. Now, Firestone acts like I'm an idiot. Oil is everywhere. Omg that oil hit something hot under my car could of caught on fire. Sent a picture of the oil filter housing leak...nothing from Firestone. Now, I am taking to a dealer that will fix it properly and it's very costly fix about $800.00 or more. That oil change in October from Firestone was $135.00, and why didn't THEY SEE THE OIL LEAK AT THE TIME.

I purchased new tires for my 2012 Nissan, Altima. Miguel was the guy that helped me. He was very nice and pleasant but told me a little over an hour so I waited. Turns out to be a nightmare. I left after 2 hours only to drive a few blocks and I start hearing very loud noise. I turned back and barely made into their driveway when I felt my car flat in the back. I got out of my car to see my tire slanted outward. It had only one lug nut!!

I recently needed repairs on a used car I purchased from a well-known online dealership. The car came with a limited warranty, which listed Firestone as an approved repair shop. When I called, they were able to perform a diagnostic right away. Tammy, the office manager, submitted my claim and worked closely with me to ensure the repairs were handled efficiently and to my satisfaction. Within just two days, my claim was approved, the necessary repairs were completed, and I was back on the road feeling safe and secure. A huge thank you to Tammy and AC for their excellent service and care. I truly appreciate their professionalism and dedication. I will definitely be returning for all of my auto maintenance, tire, and repair needs!

Firestone Complete Auto Care Old Settler Round Rock Texas. If I could put a negative 5 stars, I would. This location used to be great with excellent service and trustworthy staff, but unfortunately, that's changed drastically. Today, they offer no customer service and are charging for work that wasn't done. I dropped my car off yesterday at 8am for brake repairs, loose pedal brakes, tire pressure checks, and other services, and was repeatedly promised it would be ready by the day's end. After receiving no updates by 5pm, I called for an hour with no answer. I then took a Uber to the shop only to be told my car wasn't ready and given a series of excuses, blaming the 'new manager.' When I took the appointment on Friday and been told the same (new manager was not in yet...) they even promised us a refund or compensation.

I have to say it's hard to find an honest car repair shop, but if you need something done to your car these guys are THE BEST! I can' thank them enough for helping me out. Please check them out especially when you're in a pinch.

I brought my 2013 Pilot in while I was visiting Rochester, NY after it was smoking, had a bad smell, lost heat and then stalled. I was told they would start with Radiator and EG valve and then go from there. After my car was there for 7 hours I was told I was good to go and they knew I was driving back to Schenectady that night. 20 mins into the drive there was no heat, my temp gauge was bottomed out, my eco mode was not working and my car was still smoking. It was 3 degrees that night driving home from Rochester. BTW I was charged 1900 for service that did not fix the problem and left me with more problems. We are trying now to get the car fixed at a Firestone in Schenectady but I am not confident. Avoid Firestone at all costs.

Absolutely HORRIBLE experience with Firestone. I called to get a quote on the cost to replace my differential fluid for a 2023 Honda, then made an appointment to have it done. I arrive and they tried to charge me $59 more than what they quoted me. Finally got that straightened out. It took about an hour for them to change it. As soon as I arrived home after it was done, I get a call from them asking me to come back so they can check the fluid because they "might" have used the wrong fluid.

How can I start? Let me just say I am a diehard Firestone customer and up until 1-23-25 I have been very happy with Firestone! Now I have done a lot of business with Firestone and I have a Firestone-branded credit card. On 1-21-25 my 17-year-old daughter along with my 15-year-old daughter in the back seat had a rear tire to BLOWOUT the inside side wall of a tire purchased at Firestone. I visited the Harrisburg NC location on 1-22-25, one of the managers tried his best to help me but could not make a decision without the store manager, so I contacted Firestone corporate customer service/warranty Dept - explained my issue to them in full detail and was told that they would give me a reference number and for me to contact the store manager the next day, he also said there should be no reason why the store would not take care of me as a customer.

Firestone Complete Auto Care replaced four of my tires with All Season Firestone Tire Package tires, conducted a cooling system pressure test, standard oil change, code scan-dashboard light, complete vehicle inspection, Removed and Replaced Ignition coil, all this was done on my 2006 Cadillac DTS on 12/14/24 - 12/15/24.

I updated Firestone from one to two stars. That being because they took the time to reply with their generic caring business statement. I’m sure hundreds of people received their same comment reply to negative reviews. The bottom line is that the vehicle problem never gets resolved by Firestone!

The engine light came on my dashboard. I took the car into Midas. They said it was the thermostat housing but that it looked new. That I just have it worked on. I keep all the receipts of work done on my car in the glove compartment. I pulled them out. The mechanic and I looked through them and I did have it replaced by Firestone 2 years ago and then he noticed that prior to that I also had a thermostat housing put in a year prior so Firestone put in a thermostat housing in 2021. I must have had a problem with my car. Took it back in 2022. They put in another thermostat housing. I don't know what they told me what needed to be done but they charged me again and two years later now I have to go and have the part replaced at another place so we're talking $2600.00.

Bought tires in July, then they replaced a caliper and broke my brake line. Jan 1 of the tires popped, then car was leaking brake fluid. Took it in for them to say brake fluid was full. Had a mechanic at a different shop take a look. Fluid was low and was leaking from the caliper that they did. Won't ever go back unless I have no choice. Will be contacting someone about the warranty on the caliper since it was just done 5 months ago. That could have been a very unsafe condition. Thank goodness for warnings on the dashboard.

Took my vehicle to fix a tire leak. They came out with estimate of 2,200. Said belt broke inside tire. Nope. Had it checked out twice. Said I needed front pads and rotors. Nope. Already been replaced. Said I needed new shocks and I had an axle leak. I knew about control arm. Then upon leaving tried to scare me about driving and said whatever Ford charges they'll do it for 50 percent of their price. Took it to another shop and they laughed when I told them where I went to just get a tire fixed. Evidently they have a reputation. This was Firestone on Kelly Road. I have the written estimate.

I had a warranty on all four of my tires. Yesterday, one of my tires burst, so I took my car back to Firestone to have it replaced. The technician told me that I had driven 58,000 miles on the tire, and therefore, the warranty no longer applied, even though my warranty was supposed to cover up to 80,000 miles. Initially, he said the replacement tire would cost $120. When I protested, asking why I was being charged so much, he claimed to be doing me a favor by only charging me $64 plus tax. This is the third time they’ve charged me despite my warranty being valid. I’ll never use Firestone again once my warranty expires—they’re vultures!

On two occasions, in less than 6 mos, I got a nail in one of my tires. I took it to my nearest Firestone. I was told (both times) that the tire wasn't patchable. They suggested I needed 4 new tires or at least one or two. (Huh?) So ya'll are just picking random numbers of tires that I need to replace? My tires have about 10K or so miles left on them (hopefully) and they are certainly not down to the wearbars yet. I feel as though your policy is either 1. take advantage of women or 2. refuse to patch a tire if they look like they may be in their last year-ish of life.

First off, I knew 2 of my tires needed replacing (I just checked my air pressure myself and all the tire valves worked fine). I went to Firestone where they took off the 2 bad front tires, rotated the 2 old tires to the front, put 2 new Firestone brand tires in the back. The next day, I noticed the tire valve was locked on one of the new tires in the back. I went back to them and they fixed it (I feel like they lightly implied I did it, when I know the valve was fine before them.)

Firestone Lansing, Illinois. The Absolute Worst Place for Service Period. They Know Nothing About Cars, Trucks. The Parts are Old And Used. Vehicle Will Never Be Fixed The Right Way. My Review....0 Stars.

Terrible service. I dropped my vehicle off the night before a scheduled 8:30am appointment the next day to have it serviced and to have the oil changed. I talked with Glen a few times that morning about what it needed and what it would cost. After a few hours, I hadn’t heard anything so I called in to check on the status. I had to call over 3 times. (Each time someone said they would find out and call me back. They never did.) Then I finally spoke with someone named Claye who was exceptionally rude, condescending, had a bad attitude, and spoke to me as if I was a child who couldn’t comprehend what he was explaining (which I was very much able to do).

Firestone store 817. Fitchburg Ma. I took the first car in to see why the driver's side windows would not work. First I waited 6 hrs for the only diagnostic tech they had even though I had an appointment. Then they finally said take it to the dealer. “The part is on back order” so I went to the dealer who had the part on hand. Did they even try to buy the part? Second, I took a car that had a new battery that kept dying. I told them the battery was “New” and they said they needed to put a new battery in, which then died like the other one. They said again they didn’t even know what the problem was and sent me to the dealer. They then wanted me to pay for their battery. When I said no they put mine back. The car is still in their parking lot because it needs to be jumped. I will never go here again.

I have been a loyal customer for 25 years of Firestone. During my time in the military, having Firestone located made my choice easy for vehicle maintenance. On 9/13/24 I went to my local Firestone needing tire replacement and was nearly killed by their negligence. I have an all-wheel drive vehicle, and they replaced two of my tires with the wrong sized tires. At first, I thought that the lack of traction was due to the rain on the roads, until I took a high-speed trip on various country roads where I nearly lost control of my vehicle countless times. To say it was a terrifying experience is an understatement. Upon my arrival at my destination 60 miles away I went to a local Firestone, and was told that they could not find anything wrong with my vehicle, even test-driving my vehicle.

Strongly don’t recommend them. 3 times spent more than 2 hours for nothing. They did 2 times alignment and both with steering wheel to the right, I am tired, never ever be back here, Les Schwab much better….

Brought my truck in, got brand new tires and alignment done. When picked up had multiple lights on dash, alignment was not done right, was told quick fix, been waiting over a half hour still haven't been seen yet. With a appointment the alignment was not done right. Horrible service. Even with appointments these people don't care at all. You would think since they screwed up they would not make me sit and wait but this is what you get a job not done right the first time and now wasting more of my time on my day off and the saddest part is they never apologized or offered anything for the inconvenience or their mistake.

I went to Firestone Complete Auto Shop on Torrence Ave in Lansing, again. I literally waited 5hrs to replace a flat tire. The customer service was poor. No apology or effort to recognize the inconvenience.

I went in to get an oil change. Obviously they find other things that need to be done. The air filter needed changing out. I wasn't going to pay the crazy price on something I could do myself so I bought it on Amazon. The catch? He torqued the bolts down so hard I had to buy special tools to get the cover off. Spite.

NEVER NEVER go there!!!! It has been a nightmare, I am having to take my car back AGAIN! This will be a third time.. I am so frustrated, $3200.. and my car still isn't right. I am so mad I can't even write out all that has gone wrong.. I will write an update..

Please read this and avoid this Firestone location if you can. DO NOT trust their work. I recently two weeks ago visited this location for synthetic oil and filter change and car inspection for my Honda Odyssey. I think they did not change the oil but charged me for very expensive synthetic oil change. After going to home when I checked engine oil level, I was shocked to see that engine oil is very dark/black and thick. They also messed up my car and my van engine start making weird noise. I also notice that when they always recommend lot of expensive maintenance and if you don’t agree with it they do not like it. I hope Firestone as a company make notice of bad reviews they are getting due to bad practices.

I have been using the Firestone store in North Myrtle Beach, SC, for tire purchases, oil changes, tire rotations, front-end alignments and some service work since 2013 and have always been treated politely and the work has always been done well and my cars have always been ready when expected or sooner. The manager, Matt, and front-desk employees David and Chuck are always pleasant and honest. I went in December 3rd, 2024, with a question about work done on one of my cars the day before Thanksgiving and Matt politely listened to me, volunteered to go out to my car with me and within 2 minutes answered the questions I had asked and put my mind at ease.

I would not recommend using Firestone, they do not care about their customers, I even called corporate, they don't care, so what is my complaint? I dropped my car off this morning to get brakes and a new starter, they broke something putting the starter back on and can't get the part until tomorrow so my ride took me home but Firestone will not bring my car to me tomorrow, said I will have to find a way to them, meaning I will have to pay an Uber, just not right, they broke the part and inconvenienced me, they are not a fit company to do business with, I need tires, Goodyear or Goodrich will get my business and another shop will get my repair work done.

So it's never good time when our cars are disabled in any kind of way, and I know this from both sides of experience as a car owner and a Customer Service Advisor in the car world but one thing that makes a world of difference is EXCELLENT CUSTOMER SERVICE!! Sometimes that can make the difference in bad services in any industry this is true. But while we are searching for our forever home and the first snow storm our only car needed to be towed for a flat tire and when I let them know around 830 it was coming they said it would be after 1 possibly 2 before it was ready.

Both of the Elyria Firestone locations are horrible. Abbe rd put a hole in a tire and never told us so. Said they’d install the tires we purchased then said they couldn’t. Later on when we had someone else install. They showed us a giant hole. We started going to the one on Griswald. Had good service for a bit. The last couple months it’s been horrible. We paid for lifetime alignments on two vehicles. No matter the situation we can’t ever can an alignment. Buy new tires through them. Need an alignment, nope. I’ve been short changed alignments 90% of my visits after my purchase of lifetimes. Had no problems getting alignments when they were 150$ a pop.

I needed an oil change so my wife has used this location before so I brought my car in after hers and figured I needed new tires on my 2020 Silverado as one had a slow leak so I let them do 4 Bridgestones on the Tuesday before Thanksgiving. On Wednesday we drove her mother home to Queens. On the way back on the Southern State BOOM. Of course it happened where the Southern State has no shoulder. The car sensor stated I had no air in the front passenger tire but the problem felt in the rear passenger tire. I managed to get it to a small piece of shoulder and my wife saw the rear passenger tire was flat. It had approximately 50 miles on it. Defective tire? Small road debris? Incorrect installation?

I went into Firestone because my tire pressure warning light kept calling on. The air in my tire were fine but the light keeps coming on. I spoke with the office manager, (Mike). My First Words him were there are no light on at the time but it comes on. The tech (Chris) pull my car in and did a reset on all my tires. I was also told he put a little air in one of the tires. I asked Mike if this fixed the problem. He said couldn't be sure, but if not bring it back. I went out to my car and my check engine light was on. I went back in the store and asked them what happened. Mike proceeds to explain to me that the light was on when they pulled it in. This I know not to be true. I have a new engine put in my car. I specifically told him that there were no lights on when I came in.

Updated on 11/25/2024: Once again I have been contacted by a Firestone employee. The first person was Bryan, the next Jason. Both said to contact the same email address. There if which I did and once again have been ignored!! I will continue to leave poor reviews until I get a response from a real human that doesn't just push me off to another person that just ignores me!!

I had an appointment Sunday November 20, 2024 to have a headlight replaced. They did not have one in store so they had to order one, they would not have it till Thursday November 24th. I showed up for my 6 pm appointment and they did not have me in their computer. They did not have any information at all about the headlight being ordered. I received an apology and said they would look into the situation and give me a discount for my inconvenience. No one called me so I called into the garage and asked to speak to the manager. He said he remembered the headlight being ordered but since it was not there he assumed it was installed. The manager said he would give me a voucher for a free oil change for all my trouble. When I stopped in to pick it up he acted like he never had the conversation, and I walked out. I’m amazed of the inconvenience of this garage. Hanover, PA.

On October 11, 2024 I took my 2011 Toyota Highlander to the Firestone location at 1545 Ring Road (790198) in Chesapeake, VA. The right rear tire was replaced. On October 26, 2024 while travelling to Richmond, VA. I noticed my cruise control was not working. The on/off button on the end of the stock was not activating. The on/off button was loose. The last time I used it was in August 2024 while travelling to Springfield, VA. The only other time someone drove my vehicle besides me was during the tire service. I filed a claim with Seath B. on October 29, 2024 and explained how I discovered the damage and told him the technician damaged the vehicle during the service. I have had the vehicle for 14 years and I take very good care of it with over 140,000 miles on it.

I’ve been a Firestone customer in the greater Myrtle Beach, SC area since 2011. Since 2020, I have been utilizing the North Myrtle Beach store at least twice a year. On Saturday, November 9th, 2024, I was stranded at the North Myrtle Beach Sports Complex. The manager at the NMB Firestone location, Matt, dropped everything on a busy Saturday, and jump started my vehicle. That is quality service for a loyal customer and want to acknowledge Matt for helping me out!

I purchased four new tires about a year and a half ago. The tires have an 80,000 mile warranty, and my car already had 86,000 miles, but I didn't want to have to worry about tires anytime in the near future. Recently, one tire was losing air. I took the car to Firestone (which I have to do or I could possibly void the warranty) and after waiting an hour, the person told me he removed a nail and sent me on my way. The tire was not fixed. Three days later I had to put air in, and then again in three days, and again in three days. I had to figure out when I had the time to go to Firestone WITH an appointment only to sit and wait for at least an hour for a repair that wasn't completed correctly the first time.

I would Love to give ** the Biggest shout Out ever. Located in Firestone 2480 Avenue K Plano Texas 972-424-1505. He went way out of his way to help me -- he was so business, personal, and just down right cared... That's right. He cared... May Firestone realize what kind of an employee they have - he truly made my day...and took care of his customers not just me.... TY Luis.

My wife and I were traveling in Southern Oregon when I noticed an *Information Warning light appear on the display of my Subaru Impreza, indicating a possible loss of air in one of our tires. As I have been purchasing Firestone tires for our vehicles for decades, I immediately searched for a Firestone store close to our location. As luck would have it, there was a Firestone Complete Auto Care store very close in Central Point, Oregon.

I have my spark plugs and brakes repaired over the summer. I haven’t had time to take my car in due to traveling, however, I just found out that the Firestone location in Westerville near Shrock Road put the wrong spark plugs in my car that resulted in multiple misfires and didn’t change my rotors when they repaired my brakes. I had to pay 1,500 for a mistake that was done on your part. It’s very disappointing to put trust in a company and be treated this way. I will never go back to Firestone.

I want to thank Violet at the Columbia Center Blvd, Kennewick, WA location for helping me with a couple of concerns when I came in to purchase new tires on 10/21. She went above and beyond while addressing my inquiries. I observed how cheerful and patient she was with all the customers she dealt with while she was clearly extremely busy. I also observed how well she interacts with her fellow employees. She is one hard working young woman. She was very accommodating and made sure she was providing customer satisfaction to me. I appreciate her patience and friendly attitude when I came in on 10/22 with an additional request. She should be recognized as a valuable employee!

The service was very bad. They did not do good job and did not fix the front lights of the car. My car requires full synthetic oil and when I saw the sticker for the oil, it was not a synthetic oil. Also, after I got home, I noticed that the car was leaking fluid. I am not happy at all with this store in Elmwood Park, NJ.

The Firestone online I chose didn't fit. They installed SureDrive without letting me know. I discovered it when I got home. After contacting them, they installed Firestone, the size I needed at a reduced price. Check the tires installed before you leave.

Store Location - 3810 Jog Rd, Greenacres, FL 33467. I was informed that my wheel alignment and tire rotation would take about 2 hours, but it ended up taking over 3. Additionally, the facility's cleanliness was concerning, and there was no proper waiting area or signage indicating it was under construction. When I initially purchased the lifetime alignment, a staff member promised me free lifetime tire rotations if I opened a Firestone credit card. I opened the card based on that assurance and received two free rotations. However, during my last visit, a new staff member told me I would now have to pay for tire rotations because the previous employee was no longer with the company.

I scheduled an appointment online and was promptly called and told that time and date wasn’t available. We talked and found one that worked for both of us. I arrive and an employee blankly stares at me. I tell him that I have an appointment at 0800 and give him my name. He says they don’t have me there. I ask when they have me and he says they don’t. I ask if they can get me in somewhere and he says no. So this has been a waste and the employee I dealt with is inept.

My 2009 Dodge Grand Caravan has a brake issue. I took it to the shop for diagnostic and repair. They told me that my van alternator and belt tensioner need to be replaced and the estimate was a total of $1147 and they recommended a lot of service. I don't need it. But no brake work needs to be done. I paid $130.60 for the diagnostic service and walked away from them.

Firestone Complete Auto Care is the worst! Hands down here in the ATL area. Northlake Tucker manager is very incompetent with vague excuses for car trouble. Area district manager was unprofessional by not returning phone calls and texts

Brought car to local Firestone because tire light was on. Bought new set of tires earlier this year and have given Firestone lots of business over past few years. Worker got an attitude and didn’t want to check air. Threw his hands up in the air, wailing and complaining that he and another person were the only people there working. This location is always short handed. Reluctantly gave in and told my husband to pull up to the bay. Took his time but found which tire was low. Then proceeded to have my husband put the air in the tire. Didn’t check anything. The tire light is still on, by the way.

Awful experience with Firestone store in Leander, I bought the tires with the warranty for 80k miles and thread out after 30k, instead of pro rating the discount they say I have to pay full price because I didn’t buy the hazard insurance.

I am writing the review in regards my last service visit to the Firestone Complete Auto Care center, to have tires mounted on my vehicle. Unfortunately, my vehicle sustained damages to the exterior door. Firestone service center location: Firestone Complete Auto Care, 2870 New Brunswick Rd, Memphis, TN 38133-4142. Upon receiving a notification that my vehicle was ready for pick up, I returned to the Firestone service center, I paid for the services rendered. After which I walked to my vehicle, I notice grease smudges and substantial damages to the driver's side door of my vehicle, I returned to the stores service counter, informed the associate that I found damage to my vehicle driver's side door.

Stole my money. They charged me 650 total for just to change a main fuse which cost 39 dollars in toyota parts. I have a receipt. They lied when they said they checked the brakes. They did even look at it. Have to be changed.

Unauthorized charges of; state inspection ($20) and parking brake system ($35.40) and TPMS diagnostic ($48.99) and applicable taxes that were added due to the extra charges. Car dropped off for brake pad replacement only. When called by Debbie, who claimed to be the manager then said she was the only one on duty and I needed to speak to the real manager Tony, to explain work needed and authorization for work, she listed tire replacement, tire sensor replacement, and brake pad replacement.

Overall a horrible company and I have been to many different locations over California. Experience is all the same. Poor work. Bad service from store staff and store manager. If you are in the Indio CA location stay clear from this store. Carlos the store manager is very unprofessional and will leave you hanging. Firestone has lost a long time customer in me. I will never ever take any of my cars to any of their locations again.

The Marysville Washington Firestone branch is a horrible shop and their corporation is very negligent. This all started off as a simple coolant leak. Then turned into a six-month battle after placing the wrong thermostat in my 08 Hummer. Upon trying to get a resolution as my truck was overheating and dying after getting it out of the shop twice after my initial assessment. They then replaced my engine stating that was the cause due to low oil pressure. Well, my truck is still running hot. After a day and a half of them looking at it again, I went, took my keys back and my truck because they kept telling me they didn't know the cause after supposedly replacing everything but the tranny.

Went in to get service on my vehicle, I was few minutes early and was told by Tristian at the Lakewood, Wa location that they weren’t open yet as he pointed his finger gesturing me to leave and wait outside. His tone was very rude as if he was having a bad morning and needed someone to take it out on. Then I was charged over $400 for an oil change, new windshield wipers, and a battery. I also asked for all fluids to be checked and was told they will. As I’m driving home, I notice they didn’t put any windshield wiper fluid, so now I’m kinda suspicious as far as what exactly they do to service my vehicle when a very basic fluid wasn’t filled. I will not be going back to Firestone after giving them my business for over 10 years. I’m one of the many customers that supports this store, and to walk in and be treated like crap because the employee is having a crappy morning is no excuse.

Updated on 10/14/2024: Update to my previous review, Oct. 14, 2024 updates; On 9/16/24 I took my 2018 Jeep Wrangler to Firestone 1020 Airport Rd. Huntsville Alabama 35802. On or about 9/18/24 Firestone called me to inform me that my vehicle would not start and they do NOT know why, keep in mind I drove the vehicle there for a tune-up, advising me that I would have to have it towed to another mechanic to have it repaired. Also, I will have to pay $973.58 before Firestone can release the vehicle to the wrecker company. After a long conversation the price was reduced to $486.94, I reluctantly paid the bill so the wrecker company could tow my vehicle to another mechanic to fix the damage caused by Firestone mechanics.

Firestone in Winter Park, FL is not trustworthy. Took my car in for an oil change & 60K mile maintenance. $1200 later my car was vibrating and pulling to the right and I had to go back to Firestone and they did more work. The next day leaving on a trip the car was shaking at 65 mph and we had to find the nearest Firestone which was 45 min away, they said my tire was separating and that Winter Park should have noticed this and replaced the tire. Plus Firestone did the same maintenance that was only done 14 months prior and nowhere near the mileage that would require the same services.

Simple oil leak repair..replace bad oil drain plug...After picking up car I did notice a MUCH worse oil leak..When returning to Firestone they put in dye to track oil leak and wanted me to return after a few days to review leak..When I did bring car back for 3rd visit they mentioned that oil pan was source of leak and they were not able to repair..BMW...I did take to a specialty repair shop and was told "Engine oil drain plug was over tightened, pan itself has a stop position when the plug is torqued correctly this stopping point has been surpassed/worn down allowing the plug to go in further and leak."

My car was being serviced and because it was the mechanic took the liberty to play my radio and leave my door open. The results is my battery has diminished power and is not starting without an occasional non start. I was unsure why a practically new battery would be giving me problems all of a sudden? My observation revealed why. The job being done was motor mount installation. Why are my doors open??

I took my truck to Firestone for a routine alignment. After leaving the truck, I got a call saying I needed additional work. I sorely agreed. Another call came a few hours later, they needed to replace a part wouldn't you know. The next day, they needed to order the part from Houston. After 6 days and $900 later we picked up the truck. I continued to ask about previous work done on my front end. All I can say is they do not stand behind their work. Some of the same work was done with a lifetime warranty and they attempted to charge us again. I had to produce our previous receipts to get it removed from the bill.

I am very satisfied on Firestone’s customer service! I ended up talking to the manager there about an issue I had. He listened to my frustrations. He took the time and explained everything to me in detail. He made sure it was all taken care of and that says a whole lot about Firestone! A special thank you for making me feel better.