Firestone Complete Auto Care Reviews

I would like to write to the consumer. Firestone on Hanover in Baltimore MD, don’t respect your car at all. This is the second time that I have had damage from this same location. First time they damaged my rims by pulling too close to the curb. They did get that fixed. Just two days ago I had damage done to my front lower fender. Because I didn’t notice damage upon pick-up my claim was denied. HeadQuarters told me the claim would be denied and that I would have to go through my insurance company. Firestone has just lost a customer that has been apart of the family for over ten years. All I wanted was the damages to be paid for case close. Don’t take your car to Firestone if you take pride in your vehicles.

Had an appointment at 11:00. They never even looked at it. Picked it back up 8 hours later. Manager was rude and didn’t care that they didn’t service the vehicle. He was rude and never apologized. When I mentioned going to corporate, he told me good luck!

Firestone in Springfield NJ. Had bought my tires at firestone with the lifetime alignment and free tire rotation. Went to have my tires rotated and manager rudely informed me, it's $35 stating they stopped free tire rotation at the beginning of the year 2026. I walked out and went to another Firestone to learn it was a TOTAL LIE!!!! This place should be ashamed of themselves. Just read all the other ratings on YELP. THEY ARE TRUE and similar to my experience. If you must go to a Firestone, DON'T go to Springfield. The manager is consistently rude, unhelpful and needs to be fired. This isn't the first time I've witnessed this with this manager. All the Firestone replies are a "cut & paste" from Lee S. They don't care about the customer.

Made my appointment online and showed up an hour early due to my schedule, Anthony told me that they will do their best to get to my vehicle. There was one vehicle already in the shop, but I seen 5 guys standing/ walking around, on their cell phones with a head set. They drove my vehicle into the working area at 9:20AM but it just sat there till 10:20 and all guys sitting around talking and joking. They lifted my vehicle up to start looking at it, and that’s when I told Anthony to lower my vehicle down and I don’t need any service or inspection done. Anthony by the way is the Service manager.

My husband took my car in for a tire problem, and they convinced him to get a new battery. My car is a 2023 model. No indication it needed a new battery. (money grab). They said I had to drive my car for a driving cycle (which they couldn't define), and then my engine light would go off. Two weeks later, and after much driving, I take my car to them again for required emissions testing and ask why the light is still on. Of course, it failed inspection. So they said I would have to pay them $125 for diagnostic testing to see why the light is still on.

Had work done in my car! Picked up, next day same problem! Come to find out never needed what Firestone did!! They just took 8500.00 for know reason!!! They will not take blame!! All was needed was a fuel pump and new spark plugs!! They put in a whole new exhaust that was not needed!! Do not trust them!! Area manager Mary will not work with me!!! Regional manager will not return my calls!!! Do not take your car there!!! My credit will be ruined now because of them!!! They will not refund me!!! Bullshit place.

I have found the perfect fit for all my automotive needs. I drive 3 hours to the Holly Springs, NC Firestone because they ALWAYS take care of any problems or needs that I have. I own a 2012 Jeep Liberty with 200,000+ miles. It's at the point where 'all the things' are breaking or causing problems. Brandon and his mechanics take excellent care of my old Jeep. They've repaired ONLY what needed repairing and (despite my uneducated suggestions) explained to me in terms I could understand why they didn't think I needed my suggestion. They are knowledgeable and good at what they do. And they don't pad the bill with unnecessary repairs.

Firestone on 87 Ave. and 40th Street Bird Road Miami. They Are Amazing!!!! I started to trade in my Wrangler with the dealership but after taking it over to them, I changed my mind completely. The manager and all the staff is very honest, soft spoken and treated me like family. I cried tears because they took care of me so wonderful and blessed me to keep my vehicle. I will forever take all my vehicles to that location. The mechanic is the best car surgeons!! They will make you Super Happy!!! They’ll make sure your vehicle is like brand new all over again!!! I truly love that location.

Technician Pablo (at Hillside, IL) did an excellent series for our customer except for he replaced tire and changed oil my car. He helped me reset up radio code. I am very happy he solved my many issues. He is a very professional technician. We trust Firestone and its honest way to treat their customers. Thank you.

Waited 6 hrs for repairs to be done. Over a $1000 bill just for check engine light to come back on. Incompetent people and now saying a recheck and I might still have to pay…. Beware folks Done in Pittsfield, MA.

Firestone in Monroeville Mall location was not upfront with pricing. They basically fleeced me on an inspection. Went for 4 new tires and inspection only. Should have paid for failed inspection and went somewhere else. Learned a lesson. Will not return.

I previously reviewed this on Google "My car was scheduled at noon, it was not worked on till 4pm... Besides the long wait everything was taking care of and I will return for more services in the future. Services Tires, Wheel alignment" Now a week later, after my car didn't feel right driving... I looked at my wheels closer because my car has different size and fronted rims and tires for the rear and fronts. It turns out they mistakenly put the front tire on a rear rim and put that rim on the front... We are all human and make mistakes. But when I called the shop responsible for the work I was told they were too busy and couldn't fix the issue till Monday.

I had my van needing brake service a couple months ago, on this past Monday the truck needed radiator flush and hose repair also starter as well. So I had the truck towed to Firestone in Clute TX where I had my van serviced earlier. They have my respect and trust.

I brought my 2010 Mazda 3 to Firestone for an alignment because my tires were wearing out too fast. Before the alignment, I had ZERO steering issues. My car drove perfectly fine — no pulling, no yanking, no wobbling. After the alignment, my car became dangerous to drive. The steering now pulls and yanks so badly that I can’t even safely drive it anymore. This problem started immediately after their service. I paid $145 for an alignment that comes with a warranty and guarantee. When I called the store to have them check their work, the manager refused to look at it and tried to diagnose my car over the phone, claiming it was my steering pump.

Went in for an oil change and tire rotation. Daniel ** went above and beyond at the McNeil location in Wichita Falls getting me taken care of. And kudos to all of you guys working today. Got me in and out safely shoveling the walkway of snow. Will definitely be back for all my vehicle needs.

Brought my car into Eden Prairie (Minnesota) Firestone. Had a few services done but the single most important service was I asked for all new headlights. My headlights are super dim and old and the driver's side went out on me twice. I go to work in the dark and come home in the dark. I can barely see and almost hit a deer coming home the night before. I didn't know that I had to stress to the person that I REALLY NEED NEW HEADLIGHTS. Got my car back and noticed the total was cheaper than I was quoted. They didn't change my headlights because the tech just said "oh they are working". I am aware they are working but I needed them changed! That's why I set the appointment! Every time I go here something goes wrong. Why do I keep coming back. I must be insane or stupid. God help me.

I had a nail in my tire which is under warranty. My wife made appointment for 3 pm. I take my lunch hour. Get tire repair. I arrive on time for appointment for 3 pm yet I’m told 2 hour wait. What is the purpose of appointments.

I purchased a used Camaro in South Carolina and had an oil pump sensor replaced by Firestone on two notch road in Columbia. They were awesome. I drove to Austin texas without feeling any problems with the car, but a day after arrival I noticed a very light smoke coming from the tailpipe and was concerned that maybe the sensor wasn't working properly and immediately scheduled an appointment at the hwy.71w. location in oak hill. They had my car in there for close to 4 hours. Keep in mind I checked oil and water daily prior to appointment. So they were supposed to check the sensor but came to me telling me I needed 12000 dollars in repairs due to blown head gasket supposedly due to overheating.

I contemplated scheduling this appointment before I did. I read through the reviews. They were awful. I wanted to give them an honest chance. Let me tell you, I now know why I read the reviews that I did. Service time is a joke. Customer service is a joke. They would be better off closing this place down.

***BUYERS BEWARE*** This company will Prey on your wallet...The parts they use are after market and they charge you for OEM parts, by doing that it makes you have to go back with the same problem and they get to PREY more on you.... RUN AS FAST AS YOU CAN AWAY FROM FIRESTONE!!!

I had an oil leak. Took my car to Firestone. In 12/18/25 at 9:07am they call me 12/23/25 and said it was the oil pan gasket, later that day they called back and said it’s the rear main seal. $1400, I told them, "Don’t fix it. I’ll send my son to get it." On 12/26/25 I decided to let them fix it by it being an oil leak. I didn’t want to chance it, I called back and spoke to a tech and told him to go ahead and fix it. He stated, "We'll have to put it back in rotation. The tech has 2 timing changes to do so it will be ready next Wednesday or Thursday." I didn’t hear from them so I called 1/2/26 for status. He said, "We were told not to fix it," I told him, "I will be up there to discuss this." I explained to the manager (Migo). I called back on 12/26/25. Showed him my call log in my phone, they said the tech never said anything. He told me they will order the part and it would be ready next Wednesday being the latest.

I went to Firestone in Surprise AZ. STONEBROOK store, for a product. Phil the manager, is a highly skilled communicator. He touched my heart with something special, just himself and the simple service I got from him. I will go back there of course. Phil you're awesome, thank you so much.

They got me in quickly but 45 minutes turned into 2 hours and 45 minutes and they charged me 2 and 1/2 times as much as my last differential service cost from another shop. I will never go back to I-40 and Coulter location ever again, not even for an oil change. In fact all locations are now banned by my family and friends and whoever follows me on all platforms of social media

I am being charged $3.99 for paper statements. I have the app and requested notices to go to my Email. I have been trying for months to stop the charge, to no avail. I am 78 years old and have leukemia. Frustrating and about to cancel Firestone.

I am a frequent patron of my local Firestone for alignment of vehicles. I recently brought my vehicle in and they were unable to align it due to issues on my vehicle. Joseph was helping me at the counter and was very patient while trying to explain why it couldn't be aligned at that time. I was not very nice to him (I realized in hindsight) but he continued to keep his calm and patience with me. Everything he had told me was spot on accurate and he was very professional.

It's so sad and shame that a Company that make so much money can't hired more Techs, that includes Mechanics and Inside the Store. Poor customer service and on top of that you have to wait a LOT. These should be taken serious.

I had an oil change done here on June 18th for my 2022 Volkswagen Taos. At the time, everything seemed fine — no leaks, no warning lights, no issues. Not long after, I got an oil level warning on my dashboard. When I brought the car back, I was told the leak was coming from the drain plug and that it was just “wear and tear.” That explanation didn’t make sense to me, because a proper oil change should include checking the drain plug and washer — and if there was any damage, it should’ve been noted or discussed before finishing the job. Instead, they charged me $24.85 to supposedly fix the leak.

Don't go to this place if you don't want to be scammed! Asked for a quote to fix my passenger window and was very specific that the problem was the window regulator. They told that they'll have to see the car. I brought the car already with the door panel opened, showed that the motor was working but the clips that hold the glass broke but they insisted to just give me a quote without drop the car. Two hours later they called me with a quote of $480 to fix it. I rejected and to get the car had to pay $113 for "inspection". The plastic clip broke was even at the exactly same place that I saw inside the door before, they didn't touched the car... The so called "inspection" costed more than the whole window system (not just the clips). Unfortunately that's how those place make their money, but hopefully this information helps others to not be scammed!

Dec 8 2025 I had purchased new tires at Firestone, 6136 Sunbury Rd. Upon inspect the tires were from 2022 thru 2024. Store refused to replace, corporate won’t return calls. Tires have a shelf life, D.O.T. Recommends 6 year replacement, these tires are halfway there.

FS Branford CT. My son hit a curb damaging his straight and tire rod, he attempted to drive it to Firestone right after a storm. He had called me worried that his car was all over the road and I begged him to turn back around and go home for his safety. Meanwhile, he was in contact with Jeremy from Firestone, who advised him to stay put and have his car towed to Firestone in which he did. That very next morning the car was evaluated as my son damaged his tire rod. I can’t express my gratitude and appreciation for this employee advising my son to do the right thing and the most safe thing as much worse could’ve happened had he attempted to make a 25 minute trip. This prompted me right away to open up a Firestone credit card and I was approved immediately so that his car could be fixed and he could resume working.