Firestone Complete Auto Care Reviews

Customer service wasn't great. I made a appointment for 9am 3days earlier. My vehicle didn't get inside until 11. Prices for what was done to the vehicle was a total ripoff. I understand how they do things the customer service. 1 lady came in just for a oil change then she was told all these things that needed done. I told her, "They are trying to rip you because they are on commission." The repair they had done to my vehicle was $1800 for 6 spark plugs and 6 coils. The van is a company van. I didn't have to pay the bill but still Firestone is a terrible place to do business. I informed the people who leased the van they should never do business with them again and they agreed.

Most horrible place. I took my car to get an alignment because my car was pulling to the left and they charged me $140. I had to go there 3 times with 3 different techs and they said my car was ok and the problem persisted so when I got home I jacked up my car and notice the rack and pinion was severely damaged which explained why my car kept pulling to one side. When they do alignment they’re supposed to check that all the suspension parts were good so that it’ll be safe to drive the car again and they fail at that. Thank god I didn’t get into an accident. I brought it up to their attention and management just washed their hands and said nothing but because of their unprofessionalism car is now more messed up. If you care about your safety don’t take your car here.

I called the Firestone store in Mckinney, Tx on central expressway. They told me an oil change for my car would be $113 including taxes. They did not say that was a discounted price, so I calculated that with a coupon I found online, the cost would be roughly $104minus the $20 coupon. When I went in and showed them the coupon, the staff member did not give me the price, or say that the price quoted already included the coupon.

I paid off my Firestone credit card early, I have a refund due, when I called I was told not only by customer service in another country, also in the United States it would take 30 days for the check to clear, yes a paper check 30 days to clear. I would get a check written April 3rd and it would take 7-10 business days to receive the check! Guess what no check. One said the check was mailed, one said they would need to escalate the matter and then the representative in the United States stated, that was not the policy it was 60 days. The representative said they would need bank documentation to receive the check.

Had my car 12 hours, didn’t check it, lied that it was fine - gambling my SAFETY, I still had to pay, and I paid for them just to mess with my Bluetooth stereo system like a free shop boombox. I was not rude at all. Never wrote a bad review EVER – never about a car shop either. I know it’s a TOUGH JOB. I'm mad because the front guy and the mechanic LIED to my face a lot, didn’t do an inspection, and messed with my STEREO??? Most of those good reviews are either easy or about Liz or Bryan. Either those people don’t work there anymore, or they weren’t there today. I dropped my car off at 7:30 am. Called ahead to make sure they had availability. Said I needed them to look at my belt bearings.

The worst service! Did work not needed! Had to go back the next day to fix actual problem. By then I was already charged for the unnecessary work. Called the corporate office to dispute and it’s been two weeks and no one is returning my calls. When I spoke to someone in customer service they were half asleep and mumbling! What a joke!

Great service at Firestone, I’ve been customer for over 15+ years. We recommend family and friends. Myrtle Ridge Conway location.✨⭐️✨⭐️✨⭐️✨⭐️

Don’t bring your car to the Firestone! Their “complete auto care” doesn’t mean what you think. I brought in my Beetle with the engine light on. Guess what, Firestone doesn’t pull codes. I have ended up towing it back home and subsequently sold to Wheelzy, whose tower repaired it and listed up for sale on FB. ** The tower repaired something that Firestone wouldn’t, which is disappointing. I don’t recommend Firestone to anyone. Use mobile mechanics instead.

I would like to write to the consumer. Firestone on Hanover in Baltimore MD, don’t respect your car at all. This is the second time that I have had damage from this same location. First time they damaged my rims by pulling too close to the curb. They did get that fixed. Just two days ago I had damage done to my front lower fender. Because I didn’t notice damage upon pick-up my claim was denied. HeadQuarters told me the claim would be denied and that I would have to go through my insurance company. Firestone has just lost a customer that has been apart of the family for over ten years. All I wanted was the damages to be paid for case close. Don’t take your car to Firestone if you take pride in your vehicles.

Had an appointment at 11:00. They never even looked at it. Picked it back up 8 hours later. Manager was rude and didn’t care that they didn’t service the vehicle. He was rude and never apologized. When I mentioned going to corporate, he told me good luck!

Firestone in Springfield NJ. Had bought my tires at firestone with the lifetime alignment and free tire rotation. Went to have my tires rotated and manager rudely informed me, it's $35 stating they stopped free tire rotation at the beginning of the year 2026. I walked out and went to another Firestone to learn it was a TOTAL LIE!!!! This place should be ashamed of themselves. Just read all the other ratings on YELP. THEY ARE TRUE and similar to my experience. If you must go to a Firestone, DON'T go to Springfield. The manager is consistently rude, unhelpful and needs to be fired. This isn't the first time I've witnessed this with this manager. All the Firestone replies are a "cut & paste" from Lee S. They don't care about the customer.

Made my appointment online and showed up an hour early due to my schedule, Anthony told me that they will do their best to get to my vehicle. There was one vehicle already in the shop, but I seen 5 guys standing/ walking around, on their cell phones with a head set. They drove my vehicle into the working area at 9:20AM but it just sat there till 10:20 and all guys sitting around talking and joking. They lifted my vehicle up to start looking at it, and that’s when I told Anthony to lower my vehicle down and I don’t need any service or inspection done. Anthony by the way is the Service manager.

Had work done in my car! Picked up, next day same problem! Come to find out never needed what Firestone did!! They just took 8500.00 for know reason!!! They will not take blame!! All was needed was a fuel pump and new spark plugs!! They put in a whole new exhaust that was not needed!! Do not trust them!! Area manager Mary will not work with me!!! Regional manager will not return my calls!!! Do not take your car there!!! My credit will be ruined now because of them!!! They will not refund me!!! Bullshit place.

I have found the perfect fit for all my automotive needs. I drive 3 hours to the Holly Springs, NC Firestone because they ALWAYS take care of any problems or needs that I have. I own a 2012 Jeep Liberty with 200,000+ miles. It's at the point where 'all the things' are breaking or causing problems. Brandon and his mechanics take excellent care of my old Jeep. They've repaired ONLY what needed repairing and (despite my uneducated suggestions) explained to me in terms I could understand why they didn't think I needed my suggestion. They are knowledgeable and good at what they do. And they don't pad the bill with unnecessary repairs.

Firestone on 87 Ave. and 40th Street Bird Road Miami. They Are Amazing!!!! I started to trade in my Wrangler with the dealership but after taking it over to them, I changed my mind completely. The manager and all the staff is very honest, soft spoken and treated me like family. I cried tears because they took care of me so wonderful and blessed me to keep my vehicle. I will forever take all my vehicles to that location. The mechanic is the best car surgeons!! They will make you Super Happy!!! They’ll make sure your vehicle is like brand new all over again!!! I truly love that location.

Technician Pablo (at Hillside, IL) did an excellent series for our customer except for he replaced tire and changed oil my car. He helped me reset up radio code. I am very happy he solved my many issues. He is a very professional technician. We trust Firestone and its honest way to treat their customers. Thank you.

Waited 6 hrs for repairs to be done. Over a $1000 bill just for check engine light to come back on. Incompetent people and now saying a recheck and I might still have to pay…. Beware folks Done in Pittsfield, MA.

Firestone in Monroeville Mall location was not upfront with pricing. They basically fleeced me on an inspection. Went for 4 new tires and inspection only. Should have paid for failed inspection and went somewhere else. Learned a lesson. Will not return.

I previously reviewed this on Google "My car was scheduled at noon, it was not worked on till 4pm... Besides the long wait everything was taking care of and I will return for more services in the future. Services Tires, Wheel alignment" Now a week later, after my car didn't feel right driving... I looked at my wheels closer because my car has different size and fronted rims and tires for the rear and fronts. It turns out they mistakenly put the front tire on a rear rim and put that rim on the front... We are all human and make mistakes. But when I called the shop responsible for the work I was told they were too busy and couldn't fix the issue till Monday.

I had my van needing brake service a couple months ago, on this past Monday the truck needed radiator flush and hose repair also starter as well. So I had the truck towed to Firestone in Clute TX where I had my van serviced earlier. They have my respect and trust.

I brought my 2010 Mazda 3 to Firestone for an alignment because my tires were wearing out too fast. Before the alignment, I had ZERO steering issues. My car drove perfectly fine — no pulling, no yanking, no wobbling. After the alignment, my car became dangerous to drive. The steering now pulls and yanks so badly that I can’t even safely drive it anymore. This problem started immediately after their service. I paid $145 for an alignment that comes with a warranty and guarantee. When I called the store to have them check their work, the manager refused to look at it and tried to diagnose my car over the phone, claiming it was my steering pump.

Went in for an oil change and tire rotation. Daniel ** went above and beyond at the McNeil location in Wichita Falls getting me taken care of. And kudos to all of you guys working today. Got me in and out safely shoveling the walkway of snow. Will definitely be back for all my vehicle needs.

Brought my car into Eden Prairie (Minnesota) Firestone. Had a few services done but the single most important service was I asked for all new headlights. My headlights are super dim and old and the driver's side went out on me twice. I go to work in the dark and come home in the dark. I can barely see and almost hit a deer coming home the night before. I didn't know that I had to stress to the person that I REALLY NEED NEW HEADLIGHTS. Got my car back and noticed the total was cheaper than I was quoted. They didn't change my headlights because the tech just said "oh they are working". I am aware they are working but I needed them changed! That's why I set the appointment! Every time I go here something goes wrong. Why do I keep coming back. I must be insane or stupid. God help me.

I had a nail in my tire which is under warranty. My wife made appointment for 3 pm. I take my lunch hour. Get tire repair. I arrive on time for appointment for 3 pm yet I’m told 2 hour wait. What is the purpose of appointments.

I purchased a used Camaro in South Carolina and had an oil pump sensor replaced by Firestone on two notch road in Columbia. They were awesome. I drove to Austin texas without feeling any problems with the car, but a day after arrival I noticed a very light smoke coming from the tailpipe and was concerned that maybe the sensor wasn't working properly and immediately scheduled an appointment at the hwy.71w. location in oak hill. They had my car in there for close to 4 hours. Keep in mind I checked oil and water daily prior to appointment. So they were supposed to check the sensor but came to me telling me I needed 12000 dollars in repairs due to blown head gasket supposedly due to overheating.

I contemplated scheduling this appointment before I did. I read through the reviews. They were awful. I wanted to give them an honest chance. Let me tell you, I now know why I read the reviews that I did. Service time is a joke. Customer service is a joke. They would be better off closing this place down.

***BUYERS BEWARE*** This company will Prey on your wallet...The parts they use are after market and they charge you for OEM parts, by doing that it makes you have to go back with the same problem and they get to PREY more on you.... RUN AS FAST AS YOU CAN AWAY FROM FIRESTONE!!!

I had an oil leak. Took my car to Firestone. In 12/18/25 at 9:07am they call me 12/23/25 and said it was the oil pan gasket, later that day they called back and said it’s the rear main seal. $1400, I told them, "Don’t fix it. I’ll send my son to get it." On 12/26/25 I decided to let them fix it by it being an oil leak. I didn’t want to chance it, I called back and spoke to a tech and told him to go ahead and fix it. He stated, "We'll have to put it back in rotation. The tech has 2 timing changes to do so it will be ready next Wednesday or Thursday." I didn’t hear from them so I called 1/2/26 for status. He said, "We were told not to fix it," I told him, "I will be up there to discuss this." I explained to the manager (Migo). I called back on 12/26/25. Showed him my call log in my phone, they said the tech never said anything. He told me they will order the part and it would be ready next Wednesday being the latest.

I went to Firestone in Surprise AZ. STONEBROOK store, for a product. Phil the manager, is a highly skilled communicator. He touched my heart with something special, just himself and the simple service I got from him. I will go back there of course. Phil you're awesome, thank you so much.

They got me in quickly but 45 minutes turned into 2 hours and 45 minutes and they charged me 2 and 1/2 times as much as my last differential service cost from another shop. I will never go back to I-40 and Coulter location ever again, not even for an oil change. In fact all locations are now banned by my family and friends and whoever follows me on all platforms of social media