DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed May 9, 2024
Stephen's grandson James- they were super friendly. Wasn't like most where they have you test drive before you're approved.. Got any car we wanted to test drive and made sure we were comfortable with no attitude. Salesperson had a great attitude and I would highly recommend Drive Time as I have already have 2 people going
Reviewed May 9, 2024
The Process was Perfect and Quick. He’s definitely a Professional at his Job. Definitely Deserves a raise. Thank you so much for working with me. I appreciate all that you did and would definitely buy another car from this DriveTime in Columbus on Broad street. Have a wonderful day. I will definitely Recommend Jesse to other people looking for a newer car. I will send them your way.
Reviewed May 8, 2024
Krista G. was awesome. Great customer service!!! She was very helpful and answered all my questions. Everyone at the Chesapeake branch were very friendly and accommodating. Cars were clean. I would recommend them to family and friends if they are looking to buy a car. Thank you so much and I’m happy with my purchase.
Reviewed May 8, 2024
Ashlie was courteous, very knowledgeable, and made the experience very pleasant. She led me through the different forms, explaining what everything means, helped with the on-line steps, showed me the promotions that my bank offered, and led me through the different functions of the car (there are many), helped me the bluetooth connection, and the other features.
Reviewed May 8, 2024
I am so happy that I got my car. I've been so excited the past 2 days, Casey at the Temple TX location is absolutely awesome and was so helpful and I appreciated the help she got me! Definitely a good experience! I got what I wanted and it exceeded my expectations. I enjoyed the experience, she was helpful in getting my payment down as much as possible with what we had to work with.
Reviewed May 8, 2024
I was able to get pre approved online and went to a dealer and found a car and it was a very good car at a good price. My salesman was knowledgeable and helpful. The selection of cars were adequate and service was fast and transparent. I would recommend Drive Time to anyone looking for a new car.
Reviewed May 8, 2024
Zachary was a great help in getting me what I wanted....He was patient and willing to help in every way possible....He made my experience a joyful one....I would recommend anybody to go to DriveTime...Thank y'all for my new car. I love it. This was my very first time shopping with DriveTime and for sure if they say online is the down payment then it's true. Some car dealerships will tell you you're approved but when you get there.. it's a hassle but not with DriveTime...they stand on their word....that's what I like about them.
Reviewed May 6, 2024
Brian ** was a dream to work with. He explained everything. Fully changed my terms to my specifications and was knowledgeable on the financing as well as the vehicle. I would highly recommend him as a sales person. He had everything prepared quickly. I will tell my customers at my job about DriveTime and how easy it was.
Reviewed May 6, 2024
Car buying is always something I dread due to how long it takes and how everyone just seems to be overly pushy but with DriveTime Hunter was awesome. He was very thorough with everything and was happy to answer any questions I had even if they were the stupid ones. He had a great attitude and it was very easy to keep conversation with him. He went above and beyond to make sure I was getting the best deal he could provide. I don’t think I’ve ever felt so relaxed in a car dealership. I will definitely be coming back and sending people to him in the future!
Reviewed May 6, 2024
DriveTime is privately owned by Ernest Garcia a billionaire. They cater to lower income but if you end up defaulting they will pursue you even after the legal time frame for a default on a loan. He is known as a corporate bully. He twists the laws to his benefit. He is using the struggles of the poor just to line his pockets. It's men like him who are destroying the democratic principles this country was founded upon.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Reviewed May 5, 2024
Super fast and easy process, Chidera was prompt and polite. She handles her job well. Answered all questions or concerns. Was very pleased with my experience with DriveTime. Will definitely recommend them to anyone. Do research and you will know what to expect. Won’t be disappointed with the service. Thanks again for the help and support in getting this car.
Reviewed May 5, 2024
My experience with Drivetime was awesome! From friendly and professional staff to the ease of purchasing a vehicle was awesome. I would recommend this over a branded car dealership any day! The low down payment was surprising. It was very easy to the point I felt like the Aldi commercial where once the sail was complete that I should run once I finished and got outside. Lol best experience ever!!
Reviewed May 5, 2024
I was in and out very fast and had fun doing it, the staff answered all questions I had and even helped me fill out the paperwork and everything was explained very well and I had an overall good experience with them, I would definitely send friends over and I'd be a repeat customer myself in the future as long as the quality remains the same.
Reviewed May 5, 2024
I went in and everyone was so polite and helpful! The guys there were very patience and worked with me on everything and made sure that I knew things! The process was very quick and easy! I came in without a car and left with one within 3 hours. I would definitely recommend this place to friends and family! All thanks to Karl!
Reviewed May 5, 2024
It's a okay. I mean the guy was very polite. He meant well but like we told him the car was dirty and that it needed wipers and that it pulled to the right and he said, "Well we don't have a car wash. We have to wait on some guy to show up. We don't have any maintenance here so we can't fix your wipers or anything but you have a 30 days or 1500 mi. You know you can contact the people back down in Myrtle Beach." I didn't think that was very cool. I thought that the very least they should do is document it when we fix the car up.
Thank you for sharing your experience with us. We do our best to ensure all vehicle are clean and ready for sale. Please contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist.
Reviewed May 4, 2024
Everyone was too kind and willing to help everyone that was there. They made the process easy and understandable and made me feel welcome when I first walked in. Thanks to the professionals, I was able to get myself a new car without a problem, they explained everything I needed to know and I want to thank everyone at Drivetime in Winston to the amazing hospitality you gave me while I was there.
Reviewed May 3, 2024
The GM is awesome. She was very fast and efficient! They were short handed but the 2 people there did fantastic. The process was fast and easy and the pre approval online was the same once I got to the store! The Gwinnett team is great and I would recommend them to anybody car shopping
Reviewed May 3, 2024
Was late to appointment. At first feeling they kinda put us off but as soon as we sat down the person Hannah got us looking at cars, working our budget and got out of there. I believe if the computer system was better it would have been way faster. Still make sure you have about 3 hours to dedicate to this purpose.
Reviewed May 3, 2024
On Thursday, May 2, 2024 I went to the Drive Time lot on Cassat Ave. in Jacksonville, FL. I had an appointment for 3:00 PM but got there about ten minutes early. I was greeted by everyone at the location and was introduced to my sales person, Allan **. We went over to his desk and started the process of determining what I could get with my guidelines of no more than 500.00 per month and 500.00 down. Alan did his "Magic" and came back with a 2017 Dodge Grand Caravan, that I had actually looked at online the day before, talk about Karma!
I took the vehicle for a spin and liked it very much. Then we talked about the numbers, Alan told me that with 0 down and for 610.00 per month I could get it. I explained I just could not afford that and reminded him about my 500 payment limit. He then suggested if we worked the numbers with a down payment we could see. He also told me that the price included the extended warranty, the gap coverage, and one other optional service. So we ran the numbers with only the extended warranty and 300 down. It came back at 572, but knowing that it included the extended warranty and gap coverage, both of which I had planned to buy anyway, I decided this was in my budget.
Then came the trouble. It had absolutely NOTHING to do with Alan or Drive Time, it took me four hours to get insurance. I was getting so much run around and craziness from the main insurers, but, Alan to the rescue. He put me in touch with a low rate insurance company in Orlando, and within 45 minutes I had insurance for a lower down payment and lower monthly fee. Alan ** is the MAN!! I will not hesitate to tell anyone I know looking for a good used vehicle to go visit Alan at Drive Time.
Reviewed May 3, 2024
From the time we walked through the door till we left in our 2017 Jeep Patriot. We were treated with the utmost respect. Mr. Donnie was very knowledgeable about Jeep and went over every avenue concerning the vehicle and the purchase of the vehicle. He made use feel right at home.
Reviewed May 3, 2024
Nicole and Julio were very professional and courteous, only issue was that they wouldn't or couldn't help with pricing and rates. I understand that my score was low, but thanks to being a returned customer (VIP) I was approved. Pleased with the purchase, just a little back and forth with the F&I but overall, I would recommend to a friend or family member. George N.
Reviewed May 3, 2024
If I could give a double zero I would. First, sales persons did not acknowledge my presence inside the dealer. Second, all sales men treated me like I was a child, making fun of my disability and my presence. I persisted informing that I wanted to purchase a vehicle, this was not my first or only purchase. Third, After checking my credit they attempted to throw me out as they were laughing at me. They do it as a "team." All the men in the office were unkind. That's the day, I said I would never purchase a vehicle from them even if given the opportunity. Since then I have purchased several vehicles. That dealership is in Albuquerque, NM.... With poor sales, the business decided to up their Advertising. With flexible credit you can buy a car at any dealer. Unless you have squeeky clean credit, substantial downpayment, between 4 to 6,000, and a trade-in if possible, only then will DriveTime salesmen talk to you.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Reviewed May 3, 2024
We had to wait a little longer past our appointment, but was well worth it. We got to test drive the car we were looking at, and bought it. The paperwork went smoothly, and went as fast as humanly possible. I'm glad that we can put more money towards our down payment within 2 months to lower our interest rate.
Reviewed May 2, 2024
Juan at Drive Time in Greenville South Carolina was an awesome salesman. He went over everything very clearly to me, I will recommend to anyone! The process was easy and the car is awesome! I love my new Jeep, will keep this dealership in mind for the future! I can’t wait to start zooming around town in my new car!
Reviewed May 2, 2024
Robert ** was amazing to deal with. He was patient as it took a while with the insurance and he made the whole experience very easy and explained everything in detail. I would definitely recommend him to my friends and family. This was one of the best car buying experience I have had. Highly recommended
Reviewed May 2, 2024
Alex ** Gladstone Mo location was. Way patient and took time to help me find the perfect vehicle for me. I changed my mind several times amid through it all he remained patient. I traveled from Kc Mo to Mobile Al to get the vehicle that I choose and upon arrival at the Mobile location Elise was exceptional and extremely patient with me completing the process. Overall the customer service between the 2 locations that I work with gets a 5 star rating. Thank you for employing people that genuinely cares about people and their needs.
Reviewed May 1, 2024
My experience was awesome. Lawren and Eric was the best and very knowledgeable and professional. I love their sense of humor and how they made us feel welcome. I will recommend DriveTme to anyone looking for a car. You can never go wrong and I will make another purchase when this car is paid off.
Reviewed May 1, 2024
I had a great experience with DriveTime. Great customer service from everyone but especially Pablo who helped me out with a test drive, specific details I requested he had answers to. Very knowledgeable and friendly! I would choose Drive Time again for my next car buying experience. The process went very smooth.
Reviewed April 29, 2024
I can wholeheartedly admit that the purchasing of my new fusion was the most headache free car buying experience I have ever had. Working with DriveTime staff was a blessing. No stress. No migraines. No attempts to talk me into purchasing something I don’t want (which I hate). From my salesman Mr. ** and his unwavering patience, understanding, and professionalism to all the other office members who were nothing other than supportive and encouraging…. I am thankful to you all and will be referring anyone that I know who would like to purchase vehicle to your establishment. A five star rating isn’t enough!
Reviewed April 29, 2024
Brad from DriveTime miami location was awesome. He helped me in so many ways and made this purchase attainable. Travis ** from DriveTime west palm completes the transaction with ease. I would recommend this business and service to everyone. The customer service is impeccable. If you’re looking for a car no matter the location DriveTime is the place to go. Everyone was so pleasant. I’m Thanks DriveTime.
Reviewed April 29, 2024
I went in to trade in my old car for a better newer one. The process took several hours and the first half dragged on. Rob took over helping me for the second half of the car buying and he had everything prepared to make things go as fast and smooth as possible. He was very upbeat and cheerful through the entire long process which was definitely helpful. (He also have a good restaurant recommendation which helped because I’m not from the area). It definitely helps that the dealership has beverages and comfortable chairs to make the wait easier.
Reviewed April 28, 2024
Everything went fantastic at DriveTime. I appreciate your business with helping me through the steps. Before I was able to buy transportation from your business. I’m so forever grateful from Schondra **, I would rate you all at a 10 which is very satisfied. Everything is going great so far with the transportation. Enjoy your night and week. To DriveTime thanks again from Schondra **.
Reviewed April 28, 2024
DriveTime was Very helpful, and a friendly environment. Helped us find the perfect family car. We Took home our new car the same day. Definitely recommend everyone to come here to get a new car. You don’t need a super crazy down payment like other places and you don’t have to have the best credit either.
Reviewed April 28, 2024
Our experience was absolutely awesome. There was no stress and no pressure to buy anything and we weren’t steered away from purchasing something that we did not want. Shay ** was the absolute best when it came to salesmen. He was friendly and had a great attitude during the whole process. We will definitely be returning!
Reviewed April 28, 2024
Chris was very patient with us as we searched for the perfect car for me. I must have looked at 4 to 5 different cars. Chris went back and forth to get keys and the cars report on each car. As I worked with Olivia, she was friendly and explained the process clearly. It was very pleasing to work with the staff at DriveTime. Thank you all very much.
Reviewed April 28, 2024
It was the best experience I’ve ever had. The manager was very helpful. Frank was my sales person and he was so patient and helpful. I will never go anywhere else to buy a car and I recommend everyone who is interested in buying a car to go there. The atmosphere and the patience that they had with me was fantastic.
Reviewed April 27, 2024
Everyone was very nice and professional. I was offered water as soon we walked in the door. Alvaro was amazing. Custom Service was A+ and he was very patient with me. And I love my new vehicle! Thank you again Alvaro, keep doing a great job! I would definitely recommend this location.
Reviewed April 27, 2024
Can’t say enough about my first time purchasing from you of my Vehicle described everything from the person who greeted me to the salesperson who worked with me to get this beautiful vehicle purchased at a fair including down payment was a beautiful experience. Very nice to work with. Will purchase all my future vehicles from you in the future. Thank you for making my purchase easy and affordable. Nice people all B of you.
Reviewed April 25, 2024
Was awesome. Very accommodating. She let us test drive multiple vehicles to find the right fit. Would recommend her to everyone I know. Was very satisfied with our purchase. Drive time is the place we will be buying our cars from now on. Your staff is awesome and very knowledgeable.
Reviewed April 24, 2024
My husband and I were looking for a car that could haul the whole family and ** helped us quickly and got us in a vehicle that day. He led us to look at the Kia Soul and found that it was a great fit for us. I would highly recommend going and checking out Drive-Time in Lubbock off of 98th and Slide Rd for purchasing car.
Reviewed April 24, 2024
Could not be happier with car purchase make recently from Drive Time in Lodi. The guys there are professional and helpful. Thanks Ricky and team for all your help and professionalism. Hope to see you guys again soon when next lease ends.
John
Reviewed April 24, 2024
I would recommend Drivetime to my family and friends to purchase their vehicle from them because they had wide varieties of vehicles to choose from SUVs, cars and trucks and the staff works there are nice and very helpful on your car experience buying and I would buy my other vehicles from them for now on.
Reviewed April 23, 2024
My experience with Drivetime has been nothing short of a nightmare. When we initially purchased a vehicle, they approved us for one model, only to switch it last minute for a different year with any explanation of, "We sorry. We can only approve this one." To make matters worse, the vehicle hadn’t even undergone a basic inspection, as evidenced by the lack of an oil change.
Within the first month of ownership, we faced multiple costly repairs, all out of our own pocket despite purchasing their warranty. We even had to replace the entire engine within the first year of owning the vehicle, costing us thousands of dollars. Every time we reached out for help, they deflected blame onto us, making us feel like it was our fault for expecting a reliable vehicle. Even now, with the repaired engine showing issues again, they refuse to take responsibility or offer any meaningful assistance. It’s clear they prioritize profit over customer satisfaction, and I urge anyone considering doing business with Drivetime to steer clear and avoid the headaches and financial strain we’ve endured.
Thank you for leaving your review, Vanessa. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30 days/1,500 miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Reviewed April 22, 2024
Been working with Drivetime for a year on my second purchase. Very please. l would recommend them to all my friends and family. Nice, used, low mileage vehicle. My daughter went to another buy here pay here organization and her motor blew up in her vehicle already so going to have her talk with drivetime where she will get a better deal. Thanks for all the help.
Reviewed April 21, 2024
From the minute we walked in, Brad took care of us like family. He took his time to make sure all of our options we explained and went above and beyond in making us feel comfortable and not rushed. We bought a 2021 Enclave and could not have had a better experience.
Reviewed April 21, 2024
This was the second vehicle we purchased from DriveTime. The whole process is quick. We knew which vehicle we wanted to look at at they had it ready for a test drive within minutes. During the walk around after the test drive the battery died and they got someone there to replace the battery within an hour. The entire staff was great! Would highly recommend DriveTime!
Reviewed April 21, 2024
The entire car buying experience was simplified. They took the best care of us and made sure we were happy with our purchase. And the best part was that it only took about an hr. Start to finish. Thanks guys. You did an amazing job. We will definitely be back and will always refer anyone who we know looking for a vehicle. Drive Time made it easy and friendly.
Reviewed April 20, 2024
I want to start by saying everyone at Drivetime is not like this. Thank you to the ones that gave great customer service. When I got my first car from Drivetime there was urine in the car from the previous drive (very nasty) and the engine light came on the first day so I took the car back and got my money back. I had to wait 9 days to get my refund because I was not told at check out that I could use credit to make my payment. That was very stressful having to wait that long for my down payment.
A manager from the Marietta location was able to refund me money after waiting those long 9 days. Went and bought the second car and the passenger side door had to be locked and unlocked manually. So I took the car back because it would have been an hassle trying to get the door fixed so I went back to get another car and while I was trading my car in at the Stone Mountain location the manager come over to me. Her name was Shay and tells me: "This your third car with us right?" I answered yes.
Shay responded, "If you try to get another car with us the 4th time might be a no and Drivetime might not be for you!!!" I responded, "Yes ma’am." I did not argue with her. I simply said ok. How dare you say that comment to me after everything that I have gone through trying to find the right car for me!!! Shay you are right. Drivetime might not be for me but God had me where I was supposed to be. The level of customer service and empathy for my situation was overlooked … I was given nasty looks and talked about like I didn’t see … so I figured I would leave my comment here.
Shay you was absolutely wrong for making those statements after everything I have gone through with Drivetime. I hope you all learn what customer services truly is. This has been the most stressful and unpleasant experience with Drivetime. Be careful how you treat people because you never know who you’re entertaining. I hope this review gets to the head person of Drivetime. I truly do not appreciate what Shay said to me after everything I gone through. Ms ** and Desmond. Thank you for the great customer service. You both should be in manager positions with the level of professionalism that you both hold!!! Drivetime please give them a raise. Thank you to everyone that helped me to the best of their abilities. Shay and Alex needs more training.
Thank you for providing us with your feedback regarding your experience with our Stone Mountain location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Reviewed April 20, 2024
Bait and Switch. Beware of this dealership. I applied for financing online and received an "Approved" status (not "Pre-approved") without any mention of being "Subject to" anything. The email instructed me to proceed to pick out my vehicle. I spoke with a salesperson in Madison, TN, over the phone, specifically because of my work situation. I had just started my job this week and had only worked two days for this pay period. I informed him that I didn't have a paystub yet and the one I would receive next Friday would not represent a full pay period. He assured me that this wouldn't be a problem.
I also mentioned my specific need for a large vehicle such as a van, a full-size SUV, or a full-size station wagon. I explained that I needed this for my new job and did not want to spend more than $10,000. Once again, he assured me that wouldn’t be an issue, saying, "We have several vehicles that meet those requirements. Come on over and take a look." I explained that I was driving over 2 hours and he said he would see me in the afternoon.
I drove the two hours to the dealership. A different salesperson greeted me and I reiterated my specific needs. He checked on his computer and told me he had a 2019 van that should work. Then he dropped the bombshell, saying the payment would be $320…every two weeks ($640 per month). When I asked him about the price of the van, he told me it was something over $19,000. Once again, I repeated my needs. That's when the manager, Justin **, stepped in and told me that the lowest-priced vehicle on the lot was $12,900. They didn't have any vehicles under $10,000!
I reminded him of my conversation over the phone. He said they had no record of my call. So, I showed him the 11-minute, 23-second call history logged on my phone to the number on the business card he handed me. I told him that I had driven over 2 hours because of what I was told over the phone, and this was a classic "bait-and-switch" tactic. His response? "I'm sorry." That was his resolution, to feel sorry for me! I then asked him if he was going to compensate me for the over 4 hours I had traveled (I still had to drive home) or at least for the fuel. He replied that he couldn’t do that but he would handle the problem with the salesperson. I'm not sure how he planned to do that because they had no record of my call.
I left and called the corporate office in Tempe, Arizona, and registered a complaint. Once again, I was told, "I'm sorry about that." (That must be what they are trained to say.) Avoid doing business with this company. They take advantage of people who have credit and employment challenges and are in desperate need of transportation. They expect most people to just accept what they offer without questioning it. They claim on their website that they have cars "Under $10,000." They do not. The customer service person's answer was that the inventory was always changing. The manager told me they didn’t carry vehicles under $10,000. What they did is criminal! Apparently, this is an acceptable practice for this company!
Thank you for providing us with your feedback regarding your experience with our Madison location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Reviewed April 20, 2024
Marvin was great! Was very helpful and came to see him after going to a few different places. I told him about this bad experience I had somewhere else. I was out test driving a car and I told him about how I asked the other place for the carfax and he never sent it to me. While I was out test driving the car I liked … I came back to a printed out carfax from this other dealership of the car I told him about. He found it by my description and the place I went to, looked up the car I described and found out it was in a severe accident… which explains why the guy was lagging every time I asked him for it… Marvin went above and beyond even know it’s something little it made a difference.
Reviewed April 19, 2024
Loved the experience. Very professional and fast. I was in and out quickly with no problem. I would definitely recommend to anyone. Done online and just a short time in the office. Everyone was super nice, fast, efficient and a pleasure to meet and work with. They helped me get everything set up on my phone even though they did not have to. Will definitely be doing business with them again.
Reviewed April 19, 2024
Lance was our salesman and he was AMAZING!!!! Made our experience so easy! We were in and out in under 2 hours!! Would recommend him any day!!! He treated us like we mattered.. He listened to what we wanted, gave us options, and made it happen. We love our car and are very thankful for him
Reviewed April 19, 2024
I had an excellent experience at Drive Time. Albert was extremely helpful, professional, and courteous. From the time I walked in the door, my car buying process was fast and efficient. I was there for maybe 2 hours and I drove off with the car I found online. They had the car on the lot, I test drove it, and within 45 minutes, I was driving off the lot. I would absolutely recommend to my friends and family.
Reviewed April 17, 2024
I was very happy with all the help we received from various employees at both Indianapolis locations. The buying experience was quick and they explained everything in detail. Would definitely purchase another vehicle at Drive Time. Would also suggest to friends. They also had a large selection of vehicles to choose from and made sure you received the best match for you.
Reviewed April 17, 2024
Absolutely loved my sales girl, she was upfront and honest. I also love that they provide CarFax info, Shelor didn’t even do that. They also put 3/4 of a tank of gas in it, Shelor didn’t do that either. The only thing that gets me is the more than double the cost of the car with interest.
Reviewed April 16, 2024
Thank you so much to Chuk and Joanna for making our experience amazing for going above and beyond to help me with getting my Jeep. Very friendly and knowledgeable and made our transaction seamless. We will definitely let anyone who is looking for a car know about our experience! Entire process from start to finish was extremely easy. Thank you DriveTime and your great product.
Reviewed April 16, 2024
Katie ** is the best human I have encountered in many moons! She’s kind, very personable & very sweet, & has a great sense of humor! I would DEFINITELY refer a friend to her specifically! Thanks Katie…you’re a gem!
Reviewed April 16, 2024
Great customer service from Marcus and he was very knowledgeable of the business. I would recommend DriveTime to family and friends. He was attentive with me and was willing provide answers to any question that was asked of him. He is a great asset to your company and it’s nice to have employees like him to work with you and for you.

Reviewed April 16, 2024
They randomly took 589 dollars from my account.. I've never used them.. Now I have to report fraud to my bank! I've no idea how they got my bank information.. but I'm sure not going to let them keep it! I'll contact attorney if this is not resolved!
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.

Reviewed April 16, 2024
So I went to get a Truck or SUV. I called several times about my situation and that I could only pay $350 a month and only had a trade in & no money down. I was told no problem. Right. Everyone there was super nice. I appreciate it that BUT after all said & done they wanted to me to pay $375 every 2 weeks. I was never informed that was the way it works. 2 week payments so now I had to drive home with my car and it cost me $50 dollars to get up and back. I was on empty and very pissed off. Why couldn’t I be told ahead of time honestly? I would have never wasted my time and shame on you for not telling me. I lost $50. Never again will I try again with DriveTime. Again people at the car lot very nice. It’s not their fault I was deceived. Thank you.
Thank you for providing us with your feedback regarding your experience with DriveTime. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Reviewed April 15, 2024
Not reliable.!! They wash their hand off too easy and only care about their profit. I purchased my vehicle 4 months ago, already had to spend about $2000 on repairs. It's the 3rd time back at a shop, on top of that the vehicle's engine is being replaced and I've been left without a car for 3 weeks already. I'm a single mother of 3 young children and now I can't even afford to get a rental. I'm about to lose my job as well. I traded in my old vehicle for something worse. I appreciate the engine being covered under warranty but I still have to pay for deductible, for bi-weekly car payments, for highly recommended extra parts for the new engine now, plus my bills. And a whole new month is around the corner with upcoming bills. And I'm left with a, "There's nothing we can do for you!! Deal with warranty and whatever they offer you." But they were ready to lock me in on a $26,000+ car loan. I'm extremely disappointed I chose DriveTime.
Thank you for leaving your review, Gredis. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30 days/1,500 miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Reviewed April 14, 2024
Everyone there was so nice and helpful and the process went very smoothly. The car we got was very clean and well maintained. You can tell they really care about their customers. They made everything easy to understand and were very upfront about cost. I would recommend them to everyone.
Reviewed April 14, 2024
My experience was a 5 star experience. The manager Alan and Luis were very professional and courteous and kind. They actually cared about the customer. I would recommend this store any day. Thanks for everything DriveTime. Excellent customer service all around. I’m enjoying my new car thanks to you.
Reviewed April 14, 2024
My salesman Clifton really worked hard and went to bat for my approval. I had a very good experience. DriveTime approved me when nobody else will! I would recommend that if you go to the West Chicago location work with Clifton. He is the best! I did the application online first. It was a fast, easy process online and it was very accurate.
Reviewed April 12, 2024
This was a great experience for us. Anabel was great. She was very nice and professional with at all time. This is our second car for us from Drive Time and both times we got what we wanted, we walked out with the car we wanted. We appreciate all the great experience with our purchase from drive-time both times. They made it quick and easy for us, I would recommend this to all my friends and family 100%. I will keep coming back to Drive-time because all the great effort and professionalism from all your employees.
Reviewed April 10, 2024
I really want to thank Jenn on her professionalism, her patience and her kindness. All of the employees work so well together, I would definitely recommend this dealership to my friends and family. In fact, I have already told some of my coworkers about my experience. Again thank you all for everything you've done.
Reviewed April 10, 2024
Had a wonderful experience purchasing a car Monday afternoon in Gainesville. It’s was fast, easy, no hassle at all. The staff was more than helpful. Samatha, the salesperson went out of her way to make sure everything went well and that we were happy with the purchase. The best part was that they never followed us around to hassle us about making a purchase. I would recommend them to anyone especially first time buyer trying to start credit.
Reviewed April 10, 2024
Overall Drivetime went over and beyond helping me starting from over the phone. KJay who took time to speak with me over the phone discussing the different vehicles and how the process works, KJay really took time out in calling me back when he said he would and it meant a lot cause I understand when you helping a lot of customers. DJay was also great to me when I arrived at Drivetime at 10 a.m. I was there extremely long time and that the part that was tiring, but DJay apologize on Drivetime behalf for having there so long. Drivetime employees went over and beyond helping me getting into a vehicle. Thank you again.
Reviewed April 10, 2024
Check engine light came on within 10 hrs of me purchasing the car. Driving my kids to school the speed started to reduce. Across the dashboard it stated service transmission. I’m lost for words and were sold a lemon car and now have to wait for a paper check for my refund which can take 7 days. I was advise they could only put me into something I didn’t want to drive a Ford Fusion with 94000 miles on it. Bad horrible experience. Sitting on the side of the road with my kids with a car I just purchase.
Thank you for leaving your review, Latrell. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Reviewed April 9, 2024
I am extremely satisfied with the purchase of my vehicle. Craig ** was very kind, courteous, and knowledgeable. He answered all my questions thoroughly and made this purchase as easy as possible. I will recommend his services to all my associates. My DriveTime experience is something I won't forget. The training your associates receive is outstanding and measured beyond recognition. My wife is very happy about this purchase.
Reviewed April 8, 2024
My wife and I came in to return a vehicle we previously got from another DriveTime and we were helped by Lex. They were extremely knowledgeable and helpful with getting us in another car we really like. Lex was very friendly despite how late it was when we finalized our paperwork. Great service!
Reviewed April 8, 2024
If you do buy from Drivetime in huntsville make sure you're at the site. My boyfriend and I went online to get a car. He had it picked out and everything set - payment, down-payment, so forth. This was after hours so we had to go the next day to pick it up. After an hour and 40 minute drive we arrived and they had sold the vehicle out from under him. Then proceeded to try to sell him a different one and they all looked terrible with paint peeling. It was a terrible waste of time, gas and energy.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Reviewed April 7, 2024
It was a very easy process and a quick one! This is the second car I have purchased from Drive Time! My daughter and son have purchased cars from here! I highly recommend them! I enjoyed working with T ** and Tommy! I would highly recommend Drive Time to anyone looking to buy a vehicle!
Reviewed April 7, 2024
From the moment I walked in, to the moment I walked out…the service was outstanding!! Ms. Linny made me feel comfortable and walked me through the purchasing process, and it’s easy. I would definitely recommend to both family and friends! Drive Time is your time…all day, everyday!!! Thank you, Ms. Linny!!
Reviewed April 6, 2024
Our sales person made everything run fast, smooth and accurately. Very professional. Made sure we were completely satisfied. Clyde is a very intelligent person to do business with. Would recommend to anyone looking for a good quality affordable vehicle. Drive Time is the fastest affordable place within 100 miles to purchase a good running, looking vehicle. I will tell family and friends about our experience. Will be a returning customer.
Reviewed April 6, 2024
4/5/2024 was the fastest most professional experience purchasing a car. Laura ** with DriveTime, in Ft. Worth , TX had the paperwork ready to sign when I got off work. I was in and out in less than an hour. Go and see Laura ** at Drive Time, in Ft. Worth. She will go above and beyond to get you in the car you select.
Reviewed April 5, 2024
I started out in Pelham. Then I found online in Nashville Enclave. So I drove up to Nashville. Went to both Drivetimes there. Everyone and I mean everyone treated me so good. Smoothest sale I’ve ever had. Paperwork no big deal. Then their finance people called me.. DRIVE TIME I hope you realize how many great people you have working for you. And I will definitely buy my next car from you.. Just because of the people you have working there… THANK YOU ALL AGAIN!!!
Reviewed April 4, 2024
Very detailed about the process. Made the buying process enjoyable. I was given videos to watch, a checklist to go over the car, 3 options for incentives and payments. The salespeople that I worked with were prompt in getting back to me and very pleasant in person. I was able to drive the car on the highway to really get the feel of the car. They gave me a link to help guide me around the city to get back to DriveTime. I would recommend them to a friend or family member.
Reviewed April 3, 2024
I'm just going to copy an email I sent today to Drive Time customer service. Good morning, My name is DeShannon ** and I purchased a 2015 Honda Accord (**) from your Temple, TX dealership location dealer number P147567 on Friday, March 29, 2024. Yesterday I did call the dealership and asked to speak with a sales manager or dealership manager regarding some concerns and feedback I had. The person I spoke with was Kacie and I did give her the details of my concerns. I waited on hold for about 5 mins and then Kacie took my name and number to have him call me back. I was told at purchase that the vehicle had one minor accident. It visually appeared to me to have involved the front bumper as I could tell it didn't appear to be properly aligned in front. I actually pressed it with my hand to see if I could move it.
On yesterday, I went to a local carwash that I frequent and the bumper did come loose (away from the car) at the front. The bumper that is correctly attached to a car should come loose from a car wash. This is the second concern since I left the dealership on Saturday. I already have an appointment scheduled for Saturday with a mobile mechanic.
I called at opening Saturday March, 30th and my salesperson was with a customer. I don't recall the name of the person I spoke with. I expressed concerns at that time about the engine loudness upon acceleration. The engine sounds loud (like a truck) upon acceleration to pick up speed. This is not something I would have heard on a test drive around the block. I was advised about the warranty and told to go the website and look for in network providers to have the vehicle checked. It just seems as if I’m off to a rough start and I’ve had the vehicle less than a week and made zero payments. I would like to speak to someone regarding this matter. Please advise or put me in contact with who I need to speak to or do I need to just continue to call the dealership and see if I can get someone.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Reviewed April 1, 2024
The salesman/customer experience representative who assisted throughout my buying process deserves a massive shoutout (and probably a raise). Keston was incredibly knowledgeable about each car in the inventory, providing useful information and helpful tips for each. He went above and beyond to get answers to all of my questions and made the buying process smooth and satisfying. Even my dad, who has bought nearly a dozen cars at different dealerships around the country, agreed that Keston was exceptional.
Thanks to him, I have a new car in excellent condition and I feel assured and confident that DriveTime was the very best choice of car dealership near me. If more salespeople were like Keston, there would never again be uncertainty or stress in buying a car. Thank you Keston, and thank you DriveTime! (Pictured is the model of Santa Fe that I ended up buying – a car which was not on my radar, but thanks to Keston and DriveTime's test-driving policy, I was able to find and happy to buy!)
Reviewed March 31, 2024
From the time I walked in to the time I left. Awesome team, made me feel like family. Call and text you back if and when you have any questions. Friends from the start. Everyone needs to know about DRIVE TIME. Would tell everyone about them. Nice, friendly.
Reviewed March 31, 2024
Julius was soooo helpful, he answered all my questions in a respectful manner, he showed no signs of frustration the entire time I was there which was like 2 hours. I definitely recommend DriveTime to everyone out there trying to get a nice quality card for good prices with nice people! I’ve dealt with some Dealerships that just want you in and out but this one was most definitely different and I’m very appreciative! Special.
Reviewed March 30, 2024
I just wanna thank the whole entire Drivetime team. My finance manager Jason, Rashad and the new guy who assisted with my test drive. Everyone was very pleasant. Professional. I never had an easy in and out experience. I explained to them I just become a widow and I wanted the most reliable but inexpensive vehicle. All my needs were heard and met. I was greeted from the time I walked in and I highly recommend this dealer to anyone who needs a car especially the Owings Mills location. The finance manager even finished my sale with a green ribbon. I would absolutely shop with them again.
Reviewed March 30, 2024
Nick and Jeff took good care of me and didn’t even take long. Very respectful and polite and helpful and made sure I understood everything. Jeff text me from Thursday morning to Friday morning and Nick got me in at 9:00 and I was out by 11 and sign my paper was so much easy.
Reviewed March 29, 2024
Purchased a vehicle on 3/27 at 8 PM. By 1 PM on 3/28 the car stopped working. The general manager would like to call me to discuss this. I would be more than happy to talk to you. Drive Time was completely unhelpful to resolve the problem, not only that they not care. They didn’t even call ones to check up and see if there was anything that they could do to help. I had to get my own tow truck to move the vehicle to a safe location.
Thank you for providing us with your feedback regarding your experience with our Glendale location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Reviewed March 29, 2024
Charles and the sales team at DriveTime Downey were very helpful, patient and understanding of my vehicle needs and budget. I would recommend to my family and friends for that location to purchase a vehicle of their choice. Drove out of there happy with the vehicle of my choice
Reviewed March 29, 2024
Good effortless services. Alvaro and TJ were inviting and made the process easy. Chris answered my inquiry call and I have to say brushing up on his customer service and telephone manners would for him and Drivetime well. Customers may have been lost because of his brashness. The car is make a loud noise sort of banging knocking noise when the heating system is turned on. I plan to take the car in for a look on 4/1. Over all good experience and I have recommended others to this store. Thanks!
Valerie **
Reviewed March 29, 2024
I was looking for a vehicle in a hurry and when I saw that DriveTime had those cars it was everything I was looking for. Everyone was awesome. Mike did a great job with us and I would go back. My wife was happy with the car we got. Thanks again.
Reviewed March 29, 2024
Tyrese and Anthony made this purchase very easy and walked us through every step of the way! We love our car and we are glad that we bought it from DriveTme. They did what they needed to do to get us in the car that we wanted. Great customer service, affordable cars and their office was nice and clean!
Reviewed March 28, 2024
Drive time on north west freeway was a horrible experience. Time was set up to test drive. The salesman was gone for the day. One man was trying to help me and another customer passed off to a nice lady and when I got the welcome my note had increase by 20$ more thing on my contract that I said I didn’t want from a 6p.m. appointment to 7:45 or closer to 8:00 p.m. This was a nightmare for me and my daughter so I still had a 2&1/2 hour drive home so I left there at 11:00 to 11:15 p.m. Never deal with them again.
Thank you for providing us with your feedback regarding your experience with our North Houston location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Reviewed March 28, 2024
I want to give a shout out to Asia and to her manager - they were AMAZING in helping me buy my car. Asia specifically was wonderful, and she put up with my terrible jokes. I really enjoyed working with the team in Round Rock! They were warm, inviting and energetic.
Reviewed March 28, 2024
Asia Z. made great experience. She was very patient. She answered all my questions. The staff was very nice. Was greatly appreciated for everything they have put us in a very nice car. Also no headaches with the trade in. If I had to I would recommend Drivetime to any of my family members and my friends. This place is the place you are to be when you need a car. Asia made us feel very at home. Been to other places and didn't feel this way at all. I am proud to be an owner of a Drivetime car.
Reviewed March 27, 2024
You guys are liars. I went on Drivetime.com to see if I can get a vehicle, my credit said 600 before I started and when I was done it was 559, you guys are absolutely Liars. It definitely takes a hit to your credit. I will never ever go on your website again, how dare you lie to people to mess their credit up when they're shopping at your establishment. Why would you give them less chances to buy a car at your establishment that makes absolutely no sense at all but because I'm not rich, you guys don't care!
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Reviewed March 26, 2024
I went in with family to purchase a vehicle, the spouse and I had choose a car friday evening for a really nice price. Ended up leaving with a SUV for a really nice price. Salesperson was quick, knowledgeable and helpful. They were able to file everything and finish process within the hour.
Reviewed March 26, 2024
Thomas and Kekeau was very helpful in finding a vehicle that fits my budget and needs for my family. Also in the West palm division, where I picked up my vehicle, Paolo was also amazing as far as customer services goes. I would send friends to those specific employees. One other employee that dealt with me was terrible, I was very annoyed but at the end Paolo gave me a change of heart. I would like to add, Thomas the GM was Absolutely helpful and also humble from beginning to end, even though I didn’t purchase at there location. That was big for me. I never knew he was the boss till the end. Props for that.
Reviewed March 26, 2024
The manager at the Drivetime in Wilmington NC was very helpful with my purchase. He was very respectful and made my first experience a great one. I would recommend. If you need a vehicle go see him. He's awesome.
Reviewed March 25, 2024
I had a great experience with the entire staff. Three people assisted me in my transaction. The staff was helpfull and patient. This is my third purchase through DriveTime and had great experiences each time. The automation systems such as verifying income and pulling a title was amazing as I did not take any documents with me. I didn’t intend on walking out with a new car. The pricing cost interest payments is easily understood and transparent.
Reviewed March 25, 2024
This was by far the best experience I have had in purchasing a car in quite some time. Everyone was very helpful and listened to what I was asking and looking for. When a problem was identified, they sent the car to be repaired and kept me informed on the progress before the purchase was completed.
Reviewed March 25, 2024
We were very happy with DriveTime. They was very helpful. I would recommend everyone I know to go and see them about a car. Thank you so much. I just love my vehicle .The people that work there is very nice and helpful. Thank you for everything you have done for us.
Reviewed March 24, 2024
Great no pressure service. Hannah was amazing and made feel comfortable. I would highly recommend going see her. Very knowledgeable.. Flawless process. Easy payment app to set up and use. Thank you for the easy purchase. Overall a great experience. It was well worth the 3.5 hour drive. Would use her again.
Reviewed March 24, 2024
My husband and I have been car searching for while now. Every dealership we went to we had waited 2 or more hours to be turned down or told we need $4,000 or more down. I saw DriveTime Auto on Google search and submitted an application. I was approved and when I arrived with my husband the whole experience has been the best we have ever had in our years of buying vehicle. Cody ** was amazing and very knowledgeable! He listened to what we wanted and found a few options. We test drove a vehicle and loved it. I will be returning back to DriveTime for all my future vehicle purchases!
Reviewed March 24, 2024
Christan at the front desk was very friendly when I came in. He helped me choose a nice vehicle. I test drove 2 and I fell in love with the Lincoln MKC. Ramon made the purchase process easy. He was even able to transfer my tag. Thank you guys! I ended up getting my dream car.
Reviewed March 24, 2024
My experience was so fast and easy. I recommend Drivetime to anyone who is looking for their next vehicle. Vince was enjoyable, friendly and understanding. Everything was extremely easy to get through and understand with a great salesman. I bought a great car with low miles, clean and safe for my family.
Reviewed March 23, 2024
I enjoyed the experience except for the pushing of the more expensive package. I will be asking for the paper to be sent to opt out of the LoJack and Gap I felt forced into purchasing when I told him what I wanted if I’m being honest. Everything else was great and a pleasure. I would like to know when maintenance was done.
Reviewed March 23, 2024
This was absolutely the easiest car buying experience I have ever had. I was desperate to get a car so I could give my daughter my car and drive time made it so easy from start to finish on the internet to the final touches in the dealership. All of those fun commercials are absolutely 100% true and accurate about how easy it is, how friendly everyone is, and how helpful they would be with working on monthly payments. I had no down payment and they worked with me until the payments were affordable for me. I am completely glad I did this.
Reviewed March 22, 2024
I must say I was skeptical at first, not sure if the commercial had some catch to it. And sure enough the commercial is accurate. Yup I put $195 down on a 2020 Kia Optima!! Your credit is not a factor at all..If you have a job then you can get a car!! Wow! Thank you.
Reviewed March 20, 2024
Jesse was a great help, had the car already waiting for me. Was helpful and informative throughout the entire process, overall good experience. Great solid car for a good price. Helpful knowledgeable sales representatives. Would recommend them in the future. The whole process only took about 2 hours and everyone was quick to answer any questions that I had
Reviewed March 20, 2024
I got the best customer service. Everything was on point, they got me right even in the rain. The salesperson went through everything with we and made sure I understood everything. Very good people at DriveTime. They even ran a car facts to show me how many people had the car before me and if the car was ever wrecked.
Reviewed March 19, 2024
Blake took over when his co worker was called away to meet with their boss and got me a Jeep Compass that works great and helped me understand how the process of keeping the car works since this was my first car I bought myself. Great guy, great team and great company!
Reviewed March 19, 2024
My experience was absolutely amazing. Everybody was very friendly helpful and very knowledgeable. Vanessa was absolutely fantastic. She made the buying experience so smooth and easy. I will definitely recommend them to everyone that I know. And this will definitely be the place where I buy any future cars. I absolutely love my car. And still in shock on how easy and great the experience was. They definitely take the scary part out of buying cars.
Reviewed March 19, 2024
Frank was exceptional. Answered all of our questions and very proactive. We felt welcomed from the moment we walked in the door. Every detail from the specifications of the vehicle, financing, payments, warranties were provided. In addition to showing what apps to download were provided. The easiest, quickest, comfortable and informative buying experiences.
Reviewed March 19, 2024
Drive Time was great! This is my second time purchasing a car from them. Robert ** was a great sales rep. I would definitely recommend him and drive time. They made the car buying experience fast and comfortable and they have a great selection of cars to choose from. I love my new ride
Reviewed March 18, 2024
Exceptional customer service with a buying process that is both efficient and effective. Currently very pleased with the car we purchased. Initial contact was with Katie who could not have done a better job in assisting in the buying process. Definitely speak with Drivetime if you are looking for a used car.
Reviewed March 18, 2024
I was beyond satisfied with my experience at DriveTime! That team made the overall process easy, smooth, and had me in and out of there without any hiccups. Yunni and Alan both went above and beyond to help me with everything, answered all my questions, and made sure to check in with me throughout the process as there was a slight delay in my end. 10 out of 10 I would highly recommend this place! If y’all need a car, definitely go see Yunni or Alan!!
Reviewed March 18, 2024
I got a car on Saturday afternoon. On Sunday the engine light started blinking and the car will not accelerate. I took it to autozone to run a diagnostic test and it said the car would not pass an emissions test if I had to get one, although I was told that it had one done. I am very disappointed that I was sold a car that has engine issues. I didn’t have it 24 hours. I was happy with my choice after looking at several cars. Everything happened so fast I knew it was too good to be true. I am not a happy customer at all.
Thank you for leaving your review, Shamequa. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reviewed March 18, 2024
The 2 gentleman that assisted us knew what they were doing and helped us get in and out in less than an hour with our vehicle (although 1 of them wasn’t very enthusiastic. Nice, speedy process. Would do business with DriveTime again in the future and will recommend to friends in need.
Reviewed March 18, 2024
From the online inquiry to the final signature everything was very easy and professional. We were floored at how little time it took at the dealership. They definitely had their stuff together. Patrick was awesome making sure we got exactly what we wanted. We would give him a 10 ⭐️ if it was available. Love our new car!!
Reviewed March 17, 2024
My sales guy was very nice very professional, and he was very patient. I would give him a A+. I can’t remember his name, but I will recommend family and friends to him. My sales guy was very helpful and he did everything that he could to make it happen for me to get the vehicle that I receive.
Reviewed March 17, 2024
I really had a fast and easy process. Nathan ** was a great help and he was able to get me in and out with the car I really wanted and needed. I found the car I wanted online and called to reserve it. And after that the whole experience was quick and easy.
Reviewed March 17, 2024
I am very pleased with the customer service of my sales Rep. he worked with me to the end of making sure that I was satisfied with my purchase. I would definitely send others to Drivetime. I had particular vehicles that i was interested in and I test drove them as well one didn't work out for me, but my next one worked out great for me. I am very pleased.
Reviewed March 15, 2024
Sean was most patient from start to finish. Very helpful and not at all pushy. Made sure the process was smooth and the vehicle was just what I wanted. Provided and explained all reports and documents... greatly appreciated. Even when he had multiple customers to deal with he held his composure and never showed frustration he remained professional and super calm. He apologized when he needed to and kept everyone feeling like top priority.
Reviewed March 15, 2024
I had an issue and had to come back to the dealership, I don’t live close so I was frustrated when I got there but Pedro was nothing short of amazing to me! He fixed my problem and ensured I left happy and didn’t make me wait around forever. I would recommend him to anyone if they are in need of a car
Reviewed March 14, 2024
Everything went well as planned just felt a little pressured but other than that it was a smooth okay experience! I would have like to take more time looking for what I want but seems like the sales rep was getting a little impatient. However, great experience for bad credit people like myself!
Thank you for providing us with your feedback regarding your experience with our West Palm location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Updated review: March 27, 2024
SilverRock approved repairs.
Original Review: March 14, 2024
My first initial experience with Drivetime was amazing, very easy financing. Straightforward process. I drove 240 miles to pick up my new vehicle. During my test drive process. I noticed a lot of interior damage with the vehicle online not shown in pictures. I then changed vehicles to the same year make and model different color. Once I chosen my vehicle the process took longer than anticipated. I believe the sales rep was having a hard time with the process due to me being out of state (Which was no big deal). The sales rep quoted me a 300 higher price than the website stated. This rep failed to disclose the Add-Ons that he selected without further discussion before I questioned him.
Once I drove the vehicle home the same day, I got the vehicle I noticed that the windshield wiper motor is loose off of the vehicle. Like the screws were removed and never put back on. Still waiting to hear from SilverRock but they are probably not going to honor this due to their coverage. My overall experience with DriveTime. I rate them 2/5 stars. Could use some work on how paperwork is handled and notices and pictures of damaged to vehicle on the website. Inspection process of vehicles needs to be stricter. I haven't even had my car for 4 hours and already has an issue.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Reviewed March 14, 2024
Everything was great, the process was time consuming, but I think that's a system issue not a human issue. Daniel was very nice and very patient. I did not like the choice of music they had playing while you wait but other than that I would say it was an overall good experience.
Reviewed March 13, 2024
It was a long process, but worth it in the end. Albert was very patient and helpful. He was able to get a deal for my husband and I that we were comfortable with. I would definitely recommend Drive Time to my friends and family. Especially if your credit isn’t the best because they are willing to work with you.
Reviewed March 11, 2024
The man that helped me and my husband was great. His name was Greggory. He was the bomb. Loved him!! He was completely trying to make sure that we got what we wanted and we don’t have any bad things to say. Was our best experience at car dealership ever! Wasn’t pressured to get anything we didn’t want at all.
Reviewed March 10, 2024
Tameka was the best car sale representative, she was very polite and professional and helpful. I would recommend everyone to her, I’m satisfied with how everything turned out, and I’m glad I was able to find the right vehicle for me. Anyone who reads this & looking for a reasonable car, visit Drive time in Lakeland Fla!!!
Reviewed March 10, 2024
My experience with DriveTime was excellent. Myranda was knowledgeable, efficient, and helpful from the second we showed up. She made suggestions, was honest about the process, and made a stressful situation so much easier. The agent at the Newport News location was much the same. He had patience and made the experience even better. We will be back!
Reviewed March 10, 2024
Joe was amazing! He was patient and understanding of my needs when it came to getting what I wanted in a vehicle! I came in very nervous and anxiety filled about purchasing a car and he calmed my anxiety and helped me find a cute car! Definitely will be referring people I know. Highly recommended.
Reviewed March 10, 2024
At first I was skeptical but let me tell you, Janet and Keku treated my mother and I with the utmost respect over all the dealerships I have ever been to in South Florida! They were knowledgeable, patient, and most important they treated us with respect! I really didn’t think I was going to walk out the dealership with a vehicle let alone BMW but I did thanks to God and then both. They are rock stars. Thank you again!
Reviewed March 9, 2024
Jeff ** he’s so awesome. He’s super respectful, kind, absolutely Amazing sales agent. He goes above and beyond. He deserves employee of the month. He’s funny, welcoming I’m and I was 10000% satisfied with his service. Thank you Jeff.
Reviewed March 9, 2024
Very pleasant people to help you purchase a car. Very nice and very helpful. I would highly recommend Drive Time to any of my friends and family. Very good experience and I love my car. The down payment was phenomenal. My car payments excellent, very affordable and when I'm done paying for this car I will be getting another one.
Reviewed March 9, 2024
I went to the Gladstone location to purchase a new vehicle. I submitted all the paperwork earlier that week to Mark. Two vehicles had my interest, and I was able to test drive both of them. Kayla took care of the financing and explained payment terms and warranties. Mark and Kayla are AWESOME! They made the car-buying process easy!
Reviewed March 8, 2024
We had a great experience. We worked with Kevin, Dexter, and Duane and they were all amazing. I will purchase all of our vehicles from the going forward. The process was simple and we were in and out of there quickly. I highly recommend Drive Time to anyone who is looking for a used vehicle.
Reviewed March 8, 2024
Price you charge to finance are high but overall everything was great. Thank. I would tell my friends because I did not want the tote your note lot, so thank you. This is all that I have left to say which I thought was a lot. So everyone at Drive Time have a great day at
Reviewed March 8, 2024
I purchased a vehicle but had to return it but I received a better one. My sales representative was nice and considerate. I like the 5 day return policy and the fact that what you put in the app is what they take from you. The variety of vehicles is good as well.
Reviewed March 8, 2024
Working with Larry was an efficient and thoughtful car buying process. My husband, Douglas, and I appreciated his insight and personal attention. We were comforted with his promise of after-the-sale attention and pleased that we could "have our car guy" close by. We'll be coming back in the future because of Larry.
Reviewed March 7, 2024
I bought a car. Wasn’t pressured. Great experience. I did have the AC making a noise but they are taking care of that Friday. Omar really made me feel comfortable and confident in my decision. I really liked that there was no pressure. I got a 2021 Hyundai Elantra which is the exact car I was looking for. I did want leather but other than that I got what I was looking for.
Reviewed March 7, 2024
My experience for the second time it was great like the first one. Kylan ** is so professional and works to get you in and out while providing all the information that you need and answering any questions that you have. He's very professional and is well educated in what he does.
Reviewed March 7, 2024
My first contact with DriveTime was in November of 2019. It was one of the most professional, and outstandingly rewarding business encounters I have had in the longest, resulting in my purchase of a Kia Optima. Excellent choice of vehicles and great purchasing/financing options. All I have just said was repeated with my purchase of a 2020 Mazda 6 on Tuesday March 5th 2024. Aaron is the best. If you need to find a top quality used car, don't walk but run to Riverside Drive Time to get it done.
Reviewed March 7, 2024
David was very professional, courteous and organized. He made the experience positive and his follow through was excellent. This is my third purchase from DriveTime and I had asked for Yuni when I first called because she sold me the car my daughter bought but David reassured me he could help me and he certainly did. I'm a very satisfied customer. Thank ya'll.
Reviewed March 6, 2024
I want to thank Lisa for a great job and helping me pick my car. Thank you so much! I really appreciate it. I enjoyed looking for a car. I would definitely recommend Drive Time. I love my car. Lisa was amazing. She was super nice and professional. Everyone was so nice. It was a great experience. Especially for my first car. So excited for my new car.
Reviewed March 4, 2024
I appreciate the time and patience the staff had with me while I went through the purchasing process! The staff had great hospitality throughout the whole time. The car I selected is an awesome car! I recommended friends & family to this place! I hope they love this place like I do.
Reviewed March 3, 2024
On February 6th of this year I put a hold for a car. After a week I decided not to go with the car that it was looking at. Henceforth I asked for my refund back. As of today which is 3 weeks I still have not received my money back. Expecting a check since they won't put it on my new card. Which is the same account. I've called, I've shown up, they still don't have my check. Advise them I'm still not buying a car from them, I'm going elsewhere. Also with this review I'm going to end up probably taking them to small claims court.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Reviewed March 3, 2024
Great assistance from Amber and John at Raleigh NC location. Very friendly and had great selections for down payment. Nice and low mileage vehicles. I would suggest having more on a down payment to lessen monthly payments. Really needed a vehicle and glad that I came to this location. You will not be disappointed.
Reviewed March 2, 2024
I went car shopping to a few places and they say save the best for last! That is definitely Drive Time! Their customer service is great. Zach was great and answered all my questions. He was very friendly and fast on getting me the best deal! Everyone was very helpful. The vehicle I got is definitely what I needed. I definitely recommend, I’m glad I went in there they were very helpful since my credit is not great! Thanks Zach! Go and get your car here and you will not be disappointed!
Reviewed March 2, 2024
Excellent, Customer Care, excellent customer care. Customer Care was super good. They did everything professional and I was so so so much impressed about how they took me through the whole process to make sure that everything is done the way they supposed to be done and the testing was very good. I really like the transparency and the accountability that was put in place by them. I was so much impressed for real for it cannot express how happy I was and I want to extend my sense of gratitude and appreciation to all the staff of Drive Time in that location.
Reviewed March 2, 2024
The team at the lakeland location was the best and when a small issue happened they treated me with respect and honestly took care of my concern and rectify it. Five stars all day. To steven, Matt and yamelet, think I might have spelled her name wrong, lol but it was a great car buying experience with all the sales department there. Keep up the good work. Thanks so much for taking care of me on my new purchase. It was a big decision that without pressure the sales team help me ease my mind.
Reviewed March 2, 2024
Jeremiah was wonderful. All the staff was great. They all work their butts off to take care of all the customers. I would highly recommend them to anyone again. Thank you for the wonderful experience and Jeremiah keep up the great work. I would recommend a raise for all the employees that work there and the managers.
Reviewed March 2, 2024
The entire process was great and fast, accurate service. My only recommendation would be to deliver car with full tank of gas!! They worked together with different locations to find me a great vehicle. I am very satisfied with my purchase. I would recommend anyone to purchase a vehicle from DriveTime. This is my second vehicle purchase and it was better than I expected it would be.
Reviewed Feb. 29, 2024
The lady who took care of us was really patient and even though we came an hour before close she still took the time to answer all our questions. There were no hidden fees and what the down payment said is all that I had to pay. I am very pleased with the way we were treated.
Reviewed Feb. 29, 2024
We purchased a car yesterday! We had Frank assist us for our buying process. What an easy no-pressure experience! We will definitely keep you 1st in mind for our next one! Thanks again for letting us take our time and shop the different vehicles, so many to choose from!
Reviewed Feb. 29, 2024
The service was awesome. I mean I'm pretty much speechless. I wouldn't change a thing. I'm very pleased with the service I received and the car. My loves it so much. I really appreciate everything and I will recommend anyone to buy from there and I look forward to buying my next car there.
Reviewed Feb. 28, 2024
Yes I would like to say that Symone was exceptional. She would let me leave until I was in a vehicle. I thank her a lot because she was willing to help even when they were extremely busy with other clients and I was out of there fast. Great teamwork just for two employees. Her and Samantha. Great Work ladies.
Reviewed Feb. 28, 2024
I am a 40-year-old single mother with a not so great credit score. I needed a new vehicle as mine was on its last leg and I drive 40 minutes to and from work. I actually work at a different bhph dealership but my dad had told me about DriveTime as he bought his truck through them. After work I decided to stop by as I work just down the road. I was looking at vehicles when Cary came to help. We went inside and I told her what I was looking for. She was able to narrow down my wants and needs and we scrolled through my choices on the computer screen. I decided to test drive 2 different Jeeps.
She was extremely patient with me as I was on the phone with my father to help me through the decision-making. I was able to get my APR down about 14% with the down payment I was going to make as well as my payments. I had a trade-in that they offered me a great price for but I did not have the title for at the time. It was a Saturday evening so we made an appointment for Monday after I got off work. On Monday I arrived for my appointment with my title. Cary was off that day but had things ready for Valerie. Valerie was a very nice woman. She was very informative about my Jeep. She was a great help and I drove away with my new vehicle an hour later. I am extremely satisfied with my purchase and I would definitely recommend them! Thank you so much DriveTime!
Reviewed Feb. 27, 2024
No gimmicks!!! I was shocked at the ease of the entire experience. What it says online is what you are approved for & what you get. I am beyond relieved to have gone with DT and will forever be grateful for their help. CJ was great, he listened to all my concerns & assisted me in all aspects of the purchase. Thanks to all.
Reviewed Feb. 27, 2024
Tyrell was amazing and super helpful. He saw my needs and ensured I was taken care of. Professional and knowledgeable l, he guided me through a major decision with ease. He handled my old-school car knowledge with grace and eased me into embracing new technology. I appreciate Drive Time being available for people that need help purchasing a vehicle but struggle with downpayment, credit concerns, or less than stellar income. In short, Drive Time is for the true, hard working, underpaid American who struggles to make ends meet but never lacks in tenacity to keep moving up and onward.

Reviewed Feb. 27, 2024
I am telling the news and anyone who will hear me about DriveTime. I should of listened when my daughter gave her car back to drive time. She told me don't get a car from them. I wished I would of kept my truck. They came up on me because my truck had rims on it. It was nice but I just wanted a smaller car. I feel so stupid and they have these false commercials telling you something that is so different once you get there and then they didn't even let me get my stuff out the car. My grand baby car seat was in the car. It's crazy but it's ok because now I have a better car I got from another car dealer. I have a 2015 and my payments is only 373.00 a month. Drive time need to be exposed to the lies they sell people on TV.
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Reviewed Feb. 27, 2024
The entire experience was smooth, I am a returning customer and this DriveTime location is always attentive and thoughtful. I am so happy with our purchase. It was truly needed. Thank you to the staff who were able to help me find a car that fits my family's lifestyle. Thanks again.
Reviewed Feb. 26, 2024
This was one of the best car buying experiences we have ever had. Super simple and everyone was very friendly and easy to work with. I would recommend DriveTime to anyone who is having trouble getting approved for a used car. They have a lot of cars to choose from and you get to decide how much you can afford to put down.
Reviewed Feb. 26, 2024
The best experience ever. I went online, got approved, set an appointment, went to the Car lot. My representative was Tyreese **. Mr ** made my car buying experience very easy for me to purchase a car with Drive Time. He was very detail-oriented, made sure I understood everything he went over and the forms I signed. Another thing I liked about getting a car with Drive Time, they did not try to give you a car that you didn't like. I was able to pick the car of my choice. Thanks, Drive Time.
Reviewed Feb. 26, 2024
As a first-time buyer at Drive Time, my experience was exceptional. Mike was helpful and informative. He made the process seamless. Mike made sure I understood everything and he provided me with all the necessary information to make an informative decision. Also Kaitlyn was very kind when I inquired. This dealership is nothing like others I've been to. The representatives was not pushy or demanding. I will definitely purchase from them again and I will recommend others to check them out.
Reviewed Feb. 25, 2024
Went to Chattanooga to purchase a vehicle we saw online. Car was not what it appeared to be. Looked at multiple cars on lot and they were all dirty and not in driving condition. Went to Nashville after and staff was friendly and waited after close for us to get there. Cars at this lot were much better and clean.
Reviewed Feb. 25, 2024
Symone was very helpful and thorough with helping me pick out the best car for me and my kids. She answered any questions I had and gave very detailed answers. Also she is very professional and worked efficiently with us throughout the entire time we was there. I would definitely recommend anyone I know to you guys I appreciate your time. Thank you!
Reviewed Feb. 24, 2024
I think the test drive route is too short to get a true feel for the vehicle, or to determine if there is a problem after a good open road drive. The open road drive is only about a mile and the rest of the route is start and stop between traffic lights.
Reviewed Feb. 24, 2024
The customer service was fantastic. Julius was our customer service rep that sold us the vehicle. He was absolutely absolutely fantastic. He was honest, friendly personable and we had an all-around great experience from start to finish. I highly recommend drive time and will recommend it to everyone who needs to buy a new car.
Reviewed Feb. 24, 2024
Hugo was amazing. I was in the office for about an hour and that included my 20 minute test drive. He answered all of my questions and made me feel at ease. I would definitely buy a car from them again. Their online application is very easy to fill out and prepared me for what I wanted when I walked into their office. This was definitely the easiest car buying experience I have ever had.
Reviewed Feb. 24, 2024
The Salesperson, Court, at the Union City, GA location was great. He understood everything I needed and was extremely helpful with getting me what I wanted. I would not hesitate to recommend him to other people and will definitely be buying my vehicles there now and in the future. He did everything to help me and made the car buying experience pleasant. He did not try to upsell me with anything. Everything was my choice.
Reviewed Feb. 23, 2024
The friendly folks at DriveTime were helpful in getting me approved quick. I found a vehicle I really like that I was excited to get approved for. The no-pressure sales team makes navigating their lot a pleasant shopping experience. Cody and his team are the best. My APR and down payment were more reasonable than I even expected. Thank you!
Reviewed Feb. 23, 2024
Hugo was beyond helpful with this process. He was patient and helped me in the right direction when it came to insurance for my new car...The only thing is I wished the car was filled with gas ;-) lol Drive Time is the best..You must stop by and see Hugo.
Reviewed Feb. 23, 2024
George and Ryan were great at helping me to find the right jeep for me as well as getting everything done in the best way for me. I am happy they found me something here rather than having to drive to Lakeland for a jeep.
Reviewed Feb. 23, 2024
Michael and John were amazing. Great help, explained everything! They made everything as painless as possible and got me in my new 2017 truck. I will definitely be recommending friends and family to come see you guys. Thank you again. You guys have a great team!!!!
Reviewed Feb. 22, 2024
The salesman was friendly and helped out to get a vehicle. Thank you so much. We are happy with it and got a good vehicle. Thanks again for all your help and thanks for working with us getting a new vehicle and a good place to go and get a vehicle. Thanks again for all the help.
Reviewed Feb. 22, 2024
Krystal was my sales person and she was thorough from beginning to end. I highly recommend her. I could not be happier with how she handled everything. Thank you Krystal. You made doing business with DriveTime a memorable experience. I will be sure to let people know that you and your team can be trusted.
Reviewed Feb. 21, 2024
I had an opportunity to work with Jermaine S and Briana G. They both were knowledgeable and professional. They listened to what I wanted and needed in a car and delivered. The process was easy and quick. Not my 1st time work ironing with Drivetime and won’t be my last.
Reviewed Feb. 21, 2024
I cannot say enough good things about this place. I invited me so good both times I've had to go there. They worked with me to make sure the payments were what I could afford and helped me get the car that I really wanted. I just purchased a car from them a few months ago but it got totaled so I had to go back to get another car and let me tell you that works with me and made everything easy for me because I have been going through a whole lot since my car got totaled. It was not my fault. That was someone else's fault but they had no insurance and so it's costing me everything. Drive Time to help me get through that with kindness and concern and put me in an affordable dependable car. Cannot say enough about how kind they are and how much they really do just want to help. So if you're looking for a good car and honesty that's probably the best place you're going to find around here. Cash and Donte are very good at finding you what you want/need as far in a car and payments. But mainly they are just very good people.
Reviewed Feb. 20, 2024
Jeff ** was very professional, even-tempered throughout the whole process. When I experienced a serious problem with the first car I purchased, he and his team found me an exceptional replacement. I was in and out very quickly. Kudos. I would be happy to recommend him to others. Thank you very much.
Reviewed Feb. 19, 2024
I worked with Brandon ** in Pensacola, Florida. He was very helpful and proficient! I was preapproved on the website the day before. I purchased a used vehicle, traded in my old vehicle and was out the door on the way home within 2 hours! I would highly recommend this company to friends and family!
Reviewed Feb. 19, 2024
Matthew was great. He went over every detail of my vehicle. He explained all of the numbers and didn’t leave me with any doubts about my choice. The SUV is exactly what I was looking for and more. Thanks Matthew and I will be referring my friends to you so get ready.
Reviewed Feb. 19, 2024
Thank you, Derek and staff. You all were great, fast and efficient. DriveTime made it easy and you guys made the experience enjoyable!! Derek gave me great options that fit my budget. I was able to drive off the lot in my new car in under 2 hours. Thanks again to the team at DriveTime!
Reviewed Feb. 18, 2024
Andrew at NW Cincy was awesome very fair and transparent about the process the qualifications and what it would take to get everything going. Got the vehicle I wanted after (3) hrs due to customer service issues about the actual down payment but I got what I really wanted.... Very thankful for the service I received... Thanks DriveTime.
Reviewed Feb. 18, 2024
The best customer service the salesman was very good and answered all my questions. The financial is very easy. Without all the run around. All the vehicles are in good shape and all come with warranty. I am very happy with my car and will do business with them again.
Reviewed Feb. 16, 2024
Nicholas was an AWESOME salesman. He let me test drive multiple SUVs I looked at. He let me choose while also steering me away from any inferior SUVs. Safety is my top priority, and I definitely feel safer and more comfortable in my new ride thanks to Nicholas! I also had some apprehension about buying a newer used vehicle, but he made the process painless and quick! If you need a new car, don't wait, go talk to Nicholas!
Reviewed Feb. 16, 2024
I just want to say thank you to Natalie. She was real helpful and knowledgeable with her what she was doing. She was also kind you know. She was always so informative, let us know what we can do and how she can help us. Not only that she also had a great attitude, treated the service respect and listen to what we were asking you know from a car and she gave us her point of views which will really helpful. So I just want to say you know thank you for Natalie. You know she is a good person
Reviewed Feb. 15, 2024
The staff were very friendly and made me and my dad feel very comfortable throughout the sale process that included all of the paperwork to be signed. I will recommend this facility to anyone I know looking for a used car and I will recommend either Teri or Sophia because they are very friendly and Marcos the manager is also very friendly.
Reviewed Feb. 12, 2024
My experience at DriveTime was good, from start to finish, Corey is awesome, nice, friendly atmosphere, was not stressful at all. A much better experience than I anticipated. Would definitely recommend DriveTime to anyone looking for a car who is in middle of repairing their credit but need a good reliable car now.
Reviewed Feb. 11, 2024
Mathew was awesome and took care of me and got me into the right vehicle. He showed me several instead of trying to put me in the first one I drove. There were only 2 people working him and one other and several people were coming in but he took care of everybody and was super helpful and friendly.
Reviewed Feb. 10, 2024
This was the easiest, fastest and best car buying experience I have ever had. Very friendly and knowledgeable staff. If you need a car… try Drive Time first. You won’t be disappointed. I stopped by day after I bought my vehicle with a question. They greeted me with a smile and big hello. Walked me thru question and I was on my way!!
Reviewed Feb. 8, 2024
Very knowledgeable, determined staff. Best new, used vehicle experience. They did everything they could to accommodate, and accomplish the assignment. Great work gentlemen. I would recommend my mother to try Drive Time the next time she is in the market for a newer vehicle. All the official business was done via app. Before I ever walked a foot in the door they already had me ready to roll. Thank you all for your extraordinary services.
Reviewed Feb. 7, 2024
I purchased at Owings Mills, MD DriveTime. I’ll admit I was skeptical and was transitioning from a 2020 Honda Civic LX. I loved the customer service and fell in love with the vehicle I choose which was a 2017 Kia Sorento LX. Completely love it! Even when I finish paying it off I’m keeping it for some years! Thanks again DriveTime!
Reviewed Feb. 7, 2024
The sales person was extremely knowledgeable and friendly and explained everything to us. I would definitely recommend her to all my friends. She was very professional and friendly to us and fast on getting all paperwork finished and explained to us. She had the truck I wanted ready and waiting for us when we came in to finish everything up
Reviewed Feb. 7, 2024
I really had a good experience. Angel she was awesome with selling me my new 2019 Kia Sportage. This was the first time I have ever purchased a fairly new Vehicle and yes I would refer my friends and family to go see her to purchase a good Vehicle. Thank you so much Angel for taking the time to my first experience a good one.
Reviewed Feb. 7, 2024
I had the pleasure of meeting Brad to assist me with the purchase of my car. Brad made the process so easy for me. He went above and beyond to ensure I would not leave empty handed. I am forever grateful to have met him in this time of need. He made feel comfortable, was very informative and has great sense of humor to top it all, which brightened my day as well. Very kind soul and definitely unforgettable. Thank you Brad!
Reviewed Feb. 4, 2024
The manager Greg at Drivetime from Utah in Salt lake City and his entire team did a great job, my wife and I flew from California to Utah to purchase our vehicle. I highly recommend this location. We are very happy with our new 2020 Honda HR V. We drove it back to California and it was a great experience. Thank you drivetime of Utah for making it happen.
Reviewed Feb. 4, 2024
Devin was great helping me while I was stressed out about the process. Coming back and forth bringing different papersthat you wanted. Having someone to bring me back forth. Devon was going to give me ride home because I couldn't find a ride home but later did find a ride home.
Reviewed Feb. 4, 2024
Michael was my salesperson and he was extremely helpful through the whole process. He communicated well via text, call and email. He was also selling another car at the time I arrived, yet he still gave me his undivided attention, never feeling rushed or hurried in any way. He fully explained the process at each step. It was a fantastic buying experience.
Reviewed Feb. 3, 2024
My experience with DriveTime was very pleasant. Being able to do the most of what was needed online was easy and convenient. Sending a couple people over to see you. I mean why not? I bought my last two cars from your establishment. I did look at other places, but I just kept coming back to your app. Thanks again Drive Time.
Reviewed Feb. 3, 2024
It was represented online as a ONE owner, no accidents. Same way through the process. DriveRime uses Experian auto check. Carfax after purchase showed it as a lease vehicle and TWO owner. Always trust Carfax. Only thing I gained was knowing the full service history which made my wallet unfold.
We appreciate you reaching out. At the time of sale, we provide an Experian AutoCheck History Report as a courtesy for each customer to maintain transparency. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration flags, or involvement in a theft. Each customer also has the opportunity to inspect their desired vehicle both inside and out during their visit. Additionally, we offer a 5-day Vehicle Return Policy to every customer.
Reviewed Feb. 2, 2024
Very kind and helpful staff. Monique and LeAira are gems and made not only the purchase easy, but the insurance and registration as well! Good job! I'd been searching for a car for weeks, and liked their available selection. I purchased outright, but wouldn't hesitate to finance through them either.
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