DriveTime Reviews

You guys are liars. I went on Drivetime.com to see if I can get a vehicle, my credit said 600 before I started and when I was done it was 559, you guys are absolutely Liars. It definitely takes a hit to your credit. I will never ever go on your website again, how dare you lie to people to mess their credit up when they're shopping at your establishment. Why would you give them less chances to buy a car at your establishment that makes absolutely no sense at all but because I'm not rich, you guys don't care!

I went in with family to purchase a vehicle, the spouse and I had choose a car friday evening for a really nice price. Ended up leaving with a SUV for a really nice price. Salesperson was quick, knowledgeable and helpful. They were able to file everything and finish process within the hour.

Thomas and Kekeau was very helpful in finding a vehicle that fits my budget and needs for my family. Also in the West palm division, where I picked up my vehicle, Paolo was also amazing as far as customer services goes. I would send friends to those specific employees. One other employee that dealt with me was terrible, I was very annoyed but at the end Paolo gave me a change of heart. I would like to add, Thomas the GM was Absolutely helpful and also humble from beginning to end, even though I didn’t purchase at there location. That was big for me. I never knew he was the boss till the end. Props for that.

The manager at the Drivetime in Wilmington NC was very helpful with my purchase. He was very respectful and made my first experience a great one. I would recommend. If you need a vehicle go see him. He's awesome.

I had a great experience with the entire staff. Three people assisted me in my transaction. The staff was helpfull and patient. This is my third purchase through DriveTime and had great experiences each time. The automation systems such as verifying income and pulling a title was amazing as I did not take any documents with me. I didn’t intend on walking out with a new car. The pricing cost interest payments is easily understood and transparent.

This was by far the best experience I have had in purchasing a car in quite some time. Everyone was very helpful and listened to what I was asking and looking for. When a problem was identified, they sent the car to be repaired and kept me informed on the progress before the purchase was completed.

We were very happy with DriveTime. They was very helpful. I would recommend everyone I know to go and see them about a car. Thank you so much. I just love my vehicle .The people that work there is very nice and helpful. Thank you for everything you have done for us.

Great no pressure service. Hannah was amazing and made feel comfortable. I would highly recommend going see her. Very knowledgeable.. Flawless process. Easy payment app to set up and use. Thank you for the easy purchase. Overall a great experience. It was well worth the 3.5 hour drive. Would use her again.

My husband and I have been car searching for while now. Every dealership we went to we had waited 2 or more hours to be turned down or told we need $4,000 or more down. I saw DriveTime Auto on Google search and submitted an application. I was approved and when I arrived with my husband the whole experience has been the best we have ever had in our years of buying vehicle. Cody ** was amazing and very knowledgeable! He listened to what we wanted and found a few options. We test drove a vehicle and loved it. I will be returning back to DriveTime for all my future vehicle purchases!

Christan at the front desk was very friendly when I came in. He helped me choose a nice vehicle. I test drove 2 and I fell in love with the Lincoln MKC. Ramon made the purchase process easy. He was even able to transfer my tag. Thank you guys! I ended up getting my dream car.

My experience was so fast and easy. I recommend Drivetime to anyone who is looking for their next vehicle. Vince was enjoyable, friendly and understanding. Everything was extremely easy to get through and understand with a great salesman. I bought a great car with low miles, clean and safe for my family.

I enjoyed the experience except for the pushing of the more expensive package. I will be asking for the paper to be sent to opt out of the LoJack and Gap I felt forced into purchasing when I told him what I wanted if I’m being honest. Everything else was great and a pleasure. I would like to know when maintenance was done.

This was absolutely the easiest car buying experience I have ever had. I was desperate to get a car so I could give my daughter my car and drive time made it so easy from start to finish on the internet to the final touches in the dealership. All of those fun commercials are absolutely 100% true and accurate about how easy it is, how friendly everyone is, and how helpful they would be with working on monthly payments. I had no down payment and they worked with me until the payments were affordable for me. I am completely glad I did this.

I must say I was skeptical at first, not sure if the commercial had some catch to it. And sure enough the commercial is accurate. Yup I put $195 down on a 2020 Kia Optima!! Your credit is not a factor at all..If you have a job then you can get a car!! Wow! Thank you.

Jesse was a great help, had the car already waiting for me. Was helpful and informative throughout the entire process, overall good experience. Great solid car for a good price. Helpful knowledgeable sales representatives. Would recommend them in the future. The whole process only took about 2 hours and everyone was quick to answer any questions that I had

I got the best customer service. Everything was on point, they got me right even in the rain. The salesperson went through everything with we and made sure I understood everything. Very good people at DriveTime. They even ran a car facts to show me how many people had the car before me and if the car was ever wrecked.

Blake took over when his co worker was called away to meet with their boss and got me a Jeep Compass that works great and helped me understand how the process of keeping the car works since this was my first car I bought myself. Great guy, great team and great company!

My experience was absolutely amazing. Everybody was very friendly helpful and very knowledgeable. Vanessa was absolutely fantastic. She made the buying experience so smooth and easy. I will definitely recommend them to everyone that I know. And this will definitely be the place where I buy any future cars. I absolutely love my car. And still in shock on how easy and great the experience was. They definitely take the scary part out of buying cars.

Frank was exceptional. Answered all of our questions and very proactive. We felt welcomed from the moment we walked in the door. Every detail from the specifications of the vehicle, financing, payments, warranties were provided. In addition to showing what apps to download were provided. The easiest, quickest, comfortable and informative buying experiences.

Drive Time was great! This is my second time purchasing a car from them. Robert ** was a great sales rep. I would definitely recommend him and drive time. They made the car buying experience fast and comfortable and they have a great selection of cars to choose from. I love my new ride

Exceptional customer service with a buying process that is both efficient and effective. Currently very pleased with the car we purchased. Initial contact was with Katie who could not have done a better job in assisting in the buying process. Definitely speak with Drivetime if you are looking for a used car.

I was beyond satisfied with my experience at DriveTime! That team made the overall process easy, smooth, and had me in and out of there without any hiccups. Yunni and Alan both went above and beyond to help me with everything, answered all my questions, and made sure to check in with me throughout the process as there was a slight delay in my end. 10 out of 10 I would highly recommend this place! If y’all need a car, definitely go see Yunni or Alan!!

I got a car on Saturday afternoon. On Sunday the engine light started blinking and the car will not accelerate. I took it to autozone to run a diagnostic test and it said the car would not pass an emissions test if I had to get one, although I was told that it had one done. I am very disappointed that I was sold a car that has engine issues. I didn’t have it 24 hours. I was happy with my choice after looking at several cars. Everything happened so fast I knew it was too good to be true. I am not a happy customer at all.

The 2 gentleman that assisted us knew what they were doing and helped us get in and out in less than an hour with our vehicle (although 1 of them wasn’t very enthusiastic. Nice, speedy process. Would do business with DriveTime again in the future and will recommend to friends in need.

From the online inquiry to the final signature everything was very easy and professional. We were floored at how little time it took at the dealership. They definitely had their stuff together. Patrick was awesome making sure we got exactly what we wanted. We would give him a 10 ⭐️ if it was available. Love our new car!!

My sales guy was very nice very professional, and he was very patient. I would give him a A+. I can’t remember his name, but I will recommend family and friends to him. My sales guy was very helpful and he did everything that he could to make it happen for me to get the vehicle that I receive.

I really had a fast and easy process. Nathan ** was a great help and he was able to get me in and out with the car I really wanted and needed. I found the car I wanted online and called to reserve it. And after that the whole experience was quick and easy.

I am very pleased with the customer service of my sales Rep. he worked with me to the end of making sure that I was satisfied with my purchase. I would definitely send others to Drivetime. I had particular vehicles that i was interested in and I test drove them as well one didn't work out for me, but my next one worked out great for me. I am very pleased.

Sean was most patient from start to finish. Very helpful and not at all pushy. Made sure the process was smooth and the vehicle was just what I wanted. Provided and explained all reports and documents... greatly appreciated. Even when he had multiple customers to deal with he held his composure and never showed frustration he remained professional and super calm. He apologized when he needed to and kept everyone feeling like top priority.

I had an issue and had to come back to the dealership, I don’t live close so I was frustrated when I got there but Pedro was nothing short of amazing to me! He fixed my problem and ensured I left happy and didn’t make me wait around forever. I would recommend him to anyone if they are in need of a car

Everything went well as planned just felt a little pressured but other than that it was a smooth okay experience! I would have like to take more time looking for what I want but seems like the sales rep was getting a little impatient. However, great experience for bad credit people like myself!

SilverRock approved repairs.

Everything was great, the process was time consuming, but I think that's a system issue not a human issue. Daniel was very nice and very patient. I did not like the choice of music they had playing while you wait but other than that I would say it was an overall good experience.

It was a long process, but worth it in the end. Albert was very patient and helpful. He was able to get a deal for my husband and I that we were comfortable with. I would definitely recommend Drive Time to my friends and family. Especially if your credit isn’t the best because they are willing to work with you.

The man that helped me and my husband was great. His name was Greggory. He was the bomb. Loved him!! He was completely trying to make sure that we got what we wanted and we don’t have any bad things to say. Was our best experience at car dealership ever! Wasn’t pressured to get anything we didn’t want at all.

Tameka was the best car sale representative, she was very polite and professional and helpful. I would recommend everyone to her, I’m satisfied with how everything turned out, and I’m glad I was able to find the right vehicle for me. Anyone who reads this & looking for a reasonable car, visit Drive time in Lakeland Fla!!!

My experience with DriveTime was excellent. Myranda was knowledgeable, efficient, and helpful from the second we showed up. She made suggestions, was honest about the process, and made a stressful situation so much easier. The agent at the Newport News location was much the same. He had patience and made the experience even better. We will be back!

Joe was amazing! He was patient and understanding of my needs when it came to getting what I wanted in a vehicle! I came in very nervous and anxiety filled about purchasing a car and he calmed my anxiety and helped me find a cute car! Definitely will be referring people I know. Highly recommended.

At first I was skeptical but let me tell you, Janet and Keku treated my mother and I with the utmost respect over all the dealerships I have ever been to in South Florida! They were knowledgeable, patient, and most important they treated us with respect! I really didn’t think I was going to walk out the dealership with a vehicle let alone BMW but I did thanks to God and then both. They are rock stars. Thank you again!

Jeff ** he’s so awesome. He’s super respectful, kind, absolutely Amazing sales agent. He goes above and beyond. He deserves employee of the month. He’s funny, welcoming I’m and I was 10000% satisfied with his service. Thank you Jeff.

Very pleasant people to help you purchase a car. Very nice and very helpful. I would highly recommend Drive Time to any of my friends and family. Very good experience and I love my car. The down payment was phenomenal. My car payments excellent, very affordable and when I'm done paying for this car I will be getting another one.

I went to the Gladstone location to purchase a new vehicle. I submitted all the paperwork earlier that week to Mark. Two vehicles had my interest, and I was able to test drive both of them. Kayla took care of the financing and explained payment terms and warranties. Mark and Kayla are AWESOME! They made the car-buying process easy!

We had a great experience. We worked with Kevin, Dexter, and Duane and they were all amazing. I will purchase all of our vehicles from the going forward. The process was simple and we were in and out of there quickly. I highly recommend Drive Time to anyone who is looking for a used vehicle.

Price you charge to finance are high but overall everything was great. Thank. I would tell my friends because I did not want the tote your note lot, so thank you. This is all that I have left to say which I thought was a lot. So everyone at Drive Time have a great day at

I purchased a vehicle but had to return it but I received a better one. My sales representative was nice and considerate. I like the 5 day return policy and the fact that what you put in the app is what they take from you. The variety of vehicles is good as well.

Working with Larry was an efficient and thoughtful car buying process. My husband, Douglas, and I appreciated his insight and personal attention. We were comforted with his promise of after-the-sale attention and pleased that we could "have our car guy" close by. We'll be coming back in the future because of Larry.

I bought a car. Wasn’t pressured. Great experience. I did have the AC making a noise but they are taking care of that Friday. Omar really made me feel comfortable and confident in my decision. I really liked that there was no pressure. I got a 2021 Hyundai Elantra which is the exact car I was looking for. I did want leather but other than that I got what I was looking for.

My experience for the second time it was great like the first one. Kylan ** is so professional and works to get you in and out while providing all the information that you need and answering any questions that you have. He's very professional and is well educated in what he does.

My first contact with DriveTime was in November of 2019. It was one of the most professional, and outstandingly rewarding business encounters I have had in the longest, resulting in my purchase of a Kia Optima. Excellent choice of vehicles and great purchasing/financing options. All I have just said was repeated with my purchase of a 2020 Mazda 6 on Tuesday March 5th 2024. Aaron is the best. If you need to find a top quality used car, don't walk but run to Riverside Drive Time to get it done.

David was very professional, courteous and organized. He made the experience positive and his follow through was excellent. This is my third purchase from DriveTime and I had asked for Yuni when I first called because she sold me the car my daughter bought but David reassured me he could help me and he certainly did. I'm a very satisfied customer. Thank ya'll.

I want to thank Lisa for a great job and helping me pick my car. Thank you so much! I really appreciate it. I enjoyed looking for a car. I would definitely recommend Drive Time. I love my car. Lisa was amazing. She was super nice and professional. Everyone was so nice. It was a great experience. Especially for my first car. So excited for my new car.

I appreciate the time and patience the staff had with me while I went through the purchasing process! The staff had great hospitality throughout the whole time. The car I selected is an awesome car! I recommended friends & family to this place! I hope they love this place like I do.

On February 6th of this year I put a hold for a car. After a week I decided not to go with the car that it was looking at. Henceforth I asked for my refund back. As of today which is 3 weeks I still have not received my money back. Expecting a check since they won't put it on my new card. Which is the same account. I've called, I've shown up, they still don't have my check. Advise them I'm still not buying a car from them, I'm going elsewhere. Also with this review I'm going to end up probably taking them to small claims court.

Great assistance from Amber and John at Raleigh NC location. Very friendly and had great selections for down payment. Nice and low mileage vehicles. I would suggest having more on a down payment to lessen monthly payments. Really needed a vehicle and glad that I came to this location. You will not be disappointed.

I went car shopping to a few places and they say save the best for last! That is definitely Drive Time! Their customer service is great. Zach was great and answered all my questions. He was very friendly and fast on getting me the best deal! Everyone was very helpful. The vehicle I got is definitely what I needed. I definitely recommend, I’m glad I went in there they were very helpful since my credit is not great! Thanks Zach! Go and get your car here and you will not be disappointed!

Excellent, Customer Care, excellent customer care. Customer Care was super good. They did everything professional and I was so so so much impressed about how they took me through the whole process to make sure that everything is done the way they supposed to be done and the testing was very good. I really like the transparency and the accountability that was put in place by them. I was so much impressed for real for it cannot express how happy I was and I want to extend my sense of gratitude and appreciation to all the staff of Drive Time in that location.

The team at the lakeland location was the best and when a small issue happened they treated me with respect and honestly took care of my concern and rectify it. Five stars all day. To steven, Matt and yamelet, think I might have spelled her name wrong, lol but it was a great car buying experience with all the sales department there. Keep up the good work. Thanks so much for taking care of me on my new purchase. It was a big decision that without pressure the sales team help me ease my mind.

Jeremiah was wonderful. All the staff was great. They all work their butts off to take care of all the customers. I would highly recommend them to anyone again. Thank you for the wonderful experience and Jeremiah keep up the great work. I would recommend a raise for all the employees that work there and the managers.

The entire process was great and fast, accurate service. My only recommendation would be to deliver car with full tank of gas!! They worked together with different locations to find me a great vehicle. I am very satisfied with my purchase. I would recommend anyone to purchase a vehicle from DriveTime. This is my second vehicle purchase and it was better than I expected it would be.

The lady who took care of us was really patient and even though we came an hour before close she still took the time to answer all our questions. There were no hidden fees and what the down payment said is all that I had to pay. I am very pleased with the way we were treated.

We purchased a car yesterday! We had Frank assist us for our buying process. What an easy no-pressure experience! We will definitely keep you 1st in mind for our next one! Thanks again for letting us take our time and shop the different vehicles, so many to choose from!

The service was awesome. I mean I'm pretty much speechless. I wouldn't change a thing. I'm very pleased with the service I received and the car. My loves it so much. I really appreciate everything and I will recommend anyone to buy from there and I look forward to buying my next car there.

Yes I would like to say that Symone was exceptional. She would let me leave until I was in a vehicle. I thank her a lot because she was willing to help even when they were extremely busy with other clients and I was out of there fast. Great teamwork just for two employees. Her and Samantha. Great Work ladies.

I am a 40-year-old single mother with a not so great credit score. I needed a new vehicle as mine was on its last leg and I drive 40 minutes to and from work. I actually work at a different bhph dealership but my dad had told me about DriveTime as he bought his truck through them. After work I decided to stop by as I work just down the road. I was looking at vehicles when Cary came to help. We went inside and I told her what I was looking for. She was able to narrow down my wants and needs and we scrolled through my choices on the computer screen. I decided to test drive 2 different Jeeps.

No gimmicks!!! I was shocked at the ease of the entire experience. What it says online is what you are approved for & what you get. I am beyond relieved to have gone with DT and will forever be grateful for their help. CJ was great, he listened to all my concerns & assisted me in all aspects of the purchase. Thanks to all.

Tyrell was amazing and super helpful. He saw my needs and ensured I was taken care of. Professional and knowledgeable l, he guided me through a major decision with ease. He handled my old-school car knowledge with grace and eased me into embracing new technology. I appreciate Drive Time being available for people that need help purchasing a vehicle but struggle with downpayment, credit concerns, or less than stellar income. In short, Drive Time is for the true, hard working, underpaid American who struggles to make ends meet but never lacks in tenacity to keep moving up and onward.

I am telling the news and anyone who will hear me about DriveTime. I should of listened when my daughter gave her car back to drive time. She told me don't get a car from them. I wished I would of kept my truck. They came up on me because my truck had rims on it. It was nice but I just wanted a smaller car. I feel so stupid and they have these false commercials telling you something that is so different once you get there and then they didn't even let me get my stuff out the car. My grand baby car seat was in the car. It's crazy but it's ok because now I have a better car I got from another car dealer. I have a 2015 and my payments is only 373.00 a month. Drive time need to be exposed to the lies they sell people on TV.

The entire experience was smooth, I am a returning customer and this DriveTime location is always attentive and thoughtful. I am so happy with our purchase. It was truly needed. Thank you to the staff who were able to help me find a car that fits my family's lifestyle. Thanks again.

This was one of the best car buying experiences we have ever had. Super simple and everyone was very friendly and easy to work with. I would recommend DriveTime to anyone who is having trouble getting approved for a used car. They have a lot of cars to choose from and you get to decide how much you can afford to put down.

The best experience ever. I went online, got approved, set an appointment, went to the Car lot. My representative was Tyreese **. Mr ** made my car buying experience very easy for me to purchase a car with Drive Time. He was very detail-oriented, made sure I understood everything he went over and the forms I signed. Another thing I liked about getting a car with Drive Time, they did not try to give you a car that you didn't like. I was able to pick the car of my choice. Thanks, Drive Time.

As a first-time buyer at Drive Time, my experience was exceptional. Mike was helpful and informative. He made the process seamless. Mike made sure I understood everything and he provided me with all the necessary information to make an informative decision. Also Kaitlyn was very kind when I inquired. This dealership is nothing like others I've been to. The representatives was not pushy or demanding. I will definitely purchase from them again and I will recommend others to check them out.

Went to Chattanooga to purchase a vehicle we saw online. Car was not what it appeared to be. Looked at multiple cars on lot and they were all dirty and not in driving condition. Went to Nashville after and staff was friendly and waited after close for us to get there. Cars at this lot were much better and clean.

Symone was very helpful and thorough with helping me pick out the best car for me and my kids. She answered any questions I had and gave very detailed answers. Also she is very professional and worked efficiently with us throughout the entire time we was there. I would definitely recommend anyone I know to you guys I appreciate your time. Thank you!

I think the test drive route is too short to get a true feel for the vehicle, or to determine if there is a problem after a good open road drive. The open road drive is only about a mile and the rest of the route is start and stop between traffic lights.

The customer service was fantastic. Julius was our customer service rep that sold us the vehicle. He was absolutely absolutely fantastic. He was honest, friendly personable and we had an all-around great experience from start to finish. I highly recommend drive time and will recommend it to everyone who needs to buy a new car.

Hugo was amazing. I was in the office for about an hour and that included my 20 minute test drive. He answered all of my questions and made me feel at ease. I would definitely buy a car from them again. Their online application is very easy to fill out and prepared me for what I wanted when I walked into their office. This was definitely the easiest car buying experience I have ever had.

The Salesperson, Court, at the Union City, GA location was great. He understood everything I needed and was extremely helpful with getting me what I wanted. I would not hesitate to recommend him to other people and will definitely be buying my vehicles there now and in the future. He did everything to help me and made the car buying experience pleasant. He did not try to upsell me with anything. Everything was my choice.

The friendly folks at DriveTime were helpful in getting me approved quick. I found a vehicle I really like that I was excited to get approved for. The no-pressure sales team makes navigating their lot a pleasant shopping experience. Cody and his team are the best. My APR and down payment were more reasonable than I even expected. Thank you!

Hugo was beyond helpful with this process. He was patient and helped me in the right direction when it came to insurance for my new car...The only thing is I wished the car was filled with gas ;-) lol Drive Time is the best..You must stop by and see Hugo.

George and Ryan were great at helping me to find the right jeep for me as well as getting everything done in the best way for me. I am happy they found me something here rather than having to drive to Lakeland for a jeep.

Michael and John were amazing. Great help, explained everything! They made everything as painless as possible and got me in my new 2017 truck. I will definitely be recommending friends and family to come see you guys. Thank you again. You guys have a great team!!!!

The salesman was friendly and helped out to get a vehicle. Thank you so much. We are happy with it and got a good vehicle. Thanks again for all your help and thanks for working with us getting a new vehicle and a good place to go and get a vehicle. Thanks again for all the help.

Krystal was my sales person and she was thorough from beginning to end. I highly recommend her. I could not be happier with how she handled everything. Thank you Krystal. You made doing business with DriveTime a memorable experience. I will be sure to let people know that you and your team can be trusted.

I had an opportunity to work with Jermaine S and Briana G. They both were knowledgeable and professional. They listened to what I wanted and needed in a car and delivered. The process was easy and quick. Not my 1st time work ironing with Drivetime and won’t be my last.

I cannot say enough good things about this place. I invited me so good both times I've had to go there. They worked with me to make sure the payments were what I could afford and helped me get the car that I really wanted. I just purchased a car from them a few months ago but it got totaled so I had to go back to get another car and let me tell you that works with me and made everything easy for me because I have been going through a whole lot since my car got totaled. It was not my fault. That was someone else's fault but they had no insurance and so it's costing me everything. Drive Time to help me get through that with kindness and concern and put me in an affordable dependable car. Cannot say enough about how kind they are and how much they really do just want to help. So if you're looking for a good car and honesty that's probably the best place you're going to find around here. Cash and Donte are very good at finding you what you want/need as far in a car and payments. But mainly they are just very good people.

Jeff ** was very professional, even-tempered throughout the whole process. When I experienced a serious problem with the first car I purchased, he and his team found me an exceptional replacement. I was in and out very quickly. Kudos. I would be happy to recommend him to others. Thank you very much.

I worked with Brandon ** in Pensacola, Florida. He was very helpful and proficient! I was preapproved on the website the day before. I purchased a used vehicle, traded in my old vehicle and was out the door on the way home within 2 hours! I would highly recommend this company to friends and family!

Matthew was great. He went over every detail of my vehicle. He explained all of the numbers and didn’t leave me with any doubts about my choice. The SUV is exactly what I was looking for and more. Thanks Matthew and I will be referring my friends to you so get ready.

Thank you, Derek and staff. You all were great, fast and efficient. DriveTime made it easy and you guys made the experience enjoyable!! Derek gave me great options that fit my budget. I was able to drive off the lot in my new car in under 2 hours. Thanks again to the team at DriveTime!

Andrew at NW Cincy was awesome very fair and transparent about the process the qualifications and what it would take to get everything going. Got the vehicle I wanted after (3) hrs due to customer service issues about the actual down payment but I got what I really wanted.... Very thankful for the service I received... Thanks DriveTime.

The best customer service the salesman was very good and answered all my questions. The financial is very easy. Without all the run around. All the vehicles are in good shape and all come with warranty. I am very happy with my car and will do business with them again.

Nicholas was an AWESOME salesman. He let me test drive multiple SUVs I looked at. He let me choose while also steering me away from any inferior SUVs. Safety is my top priority, and I definitely feel safer and more comfortable in my new ride thanks to Nicholas! I also had some apprehension about buying a newer used vehicle, but he made the process painless and quick! If you need a new car, don't wait, go talk to Nicholas!

I just want to say thank you to Natalie. She was real helpful and knowledgeable with her what she was doing. She was also kind you know. She was always so informative, let us know what we can do and how she can help us. Not only that she also had a great attitude, treated the service respect and listen to what we were asking you know from a car and she gave us her point of views which will really helpful. So I just want to say you know thank you for Natalie. You know she is a good person

The staff were very friendly and made me and my dad feel very comfortable throughout the sale process that included all of the paperwork to be signed. I will recommend this facility to anyone I know looking for a used car and I will recommend either Teri or Sophia because they are very friendly and Marcos the manager is also very friendly.

My experience at DriveTime was good, from start to finish, Corey is awesome, nice, friendly atmosphere, was not stressful at all. A much better experience than I anticipated. Would definitely recommend DriveTime to anyone looking for a car who is in middle of repairing their credit but need a good reliable car now.

Mathew was awesome and took care of me and got me into the right vehicle. He showed me several instead of trying to put me in the first one I drove. There were only 2 people working him and one other and several people were coming in but he took care of everybody and was super helpful and friendly.

This was the easiest, fastest and best car buying experience I have ever had. Very friendly and knowledgeable staff. If you need a car… try Drive Time first. You won’t be disappointed. I stopped by day after I bought my vehicle with a question. They greeted me with a smile and big hello. Walked me thru question and I was on my way!!

Very knowledgeable, determined staff. Best new, used vehicle experience. They did everything they could to accommodate, and accomplish the assignment. Great work gentlemen. I would recommend my mother to try Drive Time the next time she is in the market for a newer vehicle. All the official business was done via app. Before I ever walked a foot in the door they already had me ready to roll. Thank you all for your extraordinary services.

I purchased at Owings Mills, MD DriveTime. I’ll admit I was skeptical and was transitioning from a 2020 Honda Civic LX. I loved the customer service and fell in love with the vehicle I choose which was a 2017 Kia Sorento LX. Completely love it! Even when I finish paying it off I’m keeping it for some years! Thanks again DriveTime!

The sales person was extremely knowledgeable and friendly and explained everything to us. I would definitely recommend her to all my friends. She was very professional and friendly to us and fast on getting all paperwork finished and explained to us. She had the truck I wanted ready and waiting for us when we came in to finish everything up

I really had a good experience. Angel she was awesome with selling me my new 2019 Kia Sportage. This was the first time I have ever purchased a fairly new Vehicle and yes I would refer my friends and family to go see her to purchase a good Vehicle. Thank you so much Angel for taking the time to my first experience a good one.

I had the pleasure of meeting Brad to assist me with the purchase of my car. Brad made the process so easy for me. He went above and beyond to ensure I would not leave empty handed. I am forever grateful to have met him in this time of need. He made feel comfortable, was very informative and has great sense of humor to top it all, which brightened my day as well. Very kind soul and definitely unforgettable. Thank you Brad!

The manager Greg at Drivetime from Utah in Salt lake City and his entire team did a great job, my wife and I flew from California to Utah to purchase our vehicle. I highly recommend this location. We are very happy with our new 2020 Honda HR V. We drove it back to California and it was a great experience. Thank you drivetime of Utah for making it happen.

Devin was great helping me while I was stressed out about the process. Coming back and forth bringing different papersthat you wanted. Having someone to bring me back forth. Devon was going to give me ride home because I couldn't find a ride home but later did find a ride home.

Michael was my salesperson and he was extremely helpful through the whole process. He communicated well via text, call and email. He was also selling another car at the time I arrived, yet he still gave me his undivided attention, never feeling rushed or hurried in any way. He fully explained the process at each step. It was a fantastic buying experience.

My experience with DriveTime was very pleasant. Being able to do the most of what was needed online was easy and convenient. Sending a couple people over to see you. I mean why not? I bought my last two cars from your establishment. I did look at other places, but I just kept coming back to your app. Thanks again Drive Time.

It was represented online as a ONE owner, no accidents. Same way through the process. DriveRime uses Experian auto check. Carfax after purchase showed it as a lease vehicle and TWO owner. Always trust Carfax. Only thing I gained was knowing the full service history which made my wallet unfold.

Very kind and helpful staff. Monique and LeAira are gems and made not only the purchase easy, but the insurance and registration as well! Good job! I'd been searching for a car for weeks, and liked their available selection. I purchased outright, but wouldn't hesitate to finance through them either.

“Communication**: The sales representatives was approachable, knowledgeable, and able to communicate effectively with me. She was able to provide clear and detailed information about the vehicles, financing options, and any other relevant details. She was very transparent and helpful. She answered all of my concerns and very detailed about my purchase. She made me feel comfortable and confident and my vehicle.

I received Great customer service all the way around. I Was able to get in and test drive my car and back out of the office without being there for hours. Everyone was friendly as well. They were well prepared for me to arrive and handle business in a timely manner

Brian **, Is the best, he has amazing customer service skills. He made me feel like I was a part of the family. I will be sending all my family to him. He deserves 10,000 stars. He went above and beyond for me. Thank you so much Brian!! Keep working hard and selling those cars.

My experience Saturday morning was great, the young man Alvaro ** was very helpful, respectful and walk me through everything. He is a terrific Customer Experience Guide. Glad to meet him. I will definitely tell my family and friends to see Alvaro ** to purchase a vehicle. They have good vehicle that’s in excellent condition, clean and reliable.

I worked with Denise, Jonathan and Lestainia **… They were all great and patient with me. And made my autistic child comfortable throughout the whole process. I would definitely recommend them and plan to bring my daughter to them when she is ready. Glad I returned to DT for a great car.

Excellent customer service and great experience on the purchase of my Kia Sorento. Daniel was very patient with me throughout the process of getting my insurance. I would purchase again in the future. It was a great experience at DriveTiime. I was able to get the car I wanted and was happy with my purchase. I would recommend my family and friends to purchase from them.

Great service all around. Everything took care in a professional level. I appreciate the professionalism from the seller and company as a whole. Thank you again. I would return again. Union city Georgia location. I love my car I received from you guys. I’ll be referring people in the future.

Going to this location and finding exactly what I wanted with no hassle whatsoever. The staff were friendly and kept it non-dramatic. Totally appreciated all the questions answered and how smooth a process that was involved. Will assuredly look to them again for future needs! Would strongly recommend going here or to a local location nation wide.

The customer service and attention from Shenea and her staff were excellent. I wish I would have come here sooner. I highly recommend the Jonesboro Rd location in Morrow, GA if you want great service, low-pressure, and knowledgeable people to purchase your next car from. I appreciate not being pressured into everything and being shown all my options before choosing a car. All the vehicles were clean and well kept too.

The experience was smooth and effortless. With the pre-approval I received on their app, I was able to have an idea of what I wanted and the price range. From beginning to the end, our sales person fully explained the process, answered all of our questions and was knowledgeable of the vehicle I chose. Would recommend to a friend.

The customer service at this location is outstanding. Matthew and Bagy were very helpful and took the time to answer all my questions in a timely manner. The car I purchased was clean and in very good condition. I will be recommending this location to friends and family. Thank you.

My sales rep Antonio ** was the best. He made the process very easy. I was very surprised about the quality and simplistic process. For once I found a business that followed through with what was advertised. I am forever grateful. This business help me out of a tight spot.

I had the best experience ever buying a car with Carlos and the team at DriveTime on Wyoming in Albuquerque, NM. It was the easiest experience ever and I walked out with a car I love! They were even able hold the car overnight to give me time to get my down payment in order. It was absolutely amazing.

New salesman Kerry. Did a great job, answered any question I had. Changed my mind last minute. Not an issue. Lady doing the documents very friendly and professional. Like the pay app. Not too sure of the low jack, hoping they don’t shut off while driving or stop at store.

Danny is a lifesaver!! He helped me get the exact car I wanted (a white Kia Sorento with 3 rows) with no issues at all. He was so helpful, kind and patient. He didn’t make me feel pressured into purchasing, he explained everything to me in detail and answered any questions I had. I’d absolutely recommend him to everyone!

DriveTime is a place you would want to purchase YOUR 1st, & YOUR last CAR, YOU WOULD BE satisfy with your purchase. I had a good sales person who help me drive off the lot with a nice car with low money down with affordable payments every month. The people at DriveTime are very nice & helpful.

My car buying experience was so pleasant. Jennifer ** was exceptional from the time I walked in. Her and her staff made my experience so memorable. She was very professional throughout the whole transaction. Went over and beyond. It was nothing short of amazing. Great service! I was able to pick out the vehicle that I wanted with not feeling pressured or coached. I am definitely a long time loyal customer for life.

Words cannot describe how grateful I am for the extraordinary service from the wonderful staff at Drivetime! They helped me every step of the way, and was very supportive in helping me to acquire my new awesome ride (2015 Mustang). The staff were so friendly, helpful, and very supportive in helping me with the payment process, the insurance, and even going as far as allowing me to test drive my ride before I made the decision. I cannot thank them enough and I certainly will be recommending them to all of my friends and family! Thank you to all of the wonderful staff at Drivetime!

Excellent service. Very friendly and helpful. Steven and crew went above and beyond to take care of us and getting us in a new caddy. I would highly recommend this Drivetime location. I will be purchasing another car later this year and they will be my 1st stop and probably my last. Thank you everyone who help and stayed late to get this done.

Kris was very patient and professional. We had our toddler with us and she was not keen to sit and be quiet. He still kept it all together and got us through the process of getting a new car. We were shown several options and he walked us through all the differences between the available cars we were interested in. He explained everything very clearly including the warranty and additional services we were purchasing.

Sean was very helpful. He helped me choose the right car and even helped me choose the right car insurance. I was very satisfied with my purchase. I was greeted at the door by all the employees. They definitely made me feel welcomed. I was able to choose my own car, test drive it and quickly did my paperwork with was explained to me. My car buying experience was awesome! Thank you so much Drive Time!!! You all were amazing!!!

My experience was great! The staff were all very helpful. There was a little snafu with signing the paperwork. (A product I had turned down was added to my loan.) The manager immediately helped Bob, our salesman, to correct the issue. Besides that, everything was very smooth and friendly.

I purchased a Ford Escape on a Saturday. Yes I did test drive in the rain. I mentioned to them about an alignment before I left. I didn't drive that fast going home. The next day I went somewhere and when I was on the highway, as you gave the car gas, it would immediately pull hard right. When you would let of the gas, it would nose dive and immediately pull left. It was very unsafe to drive. I took it back on Monday and returned. I then purchased a 2018 Chevy Equinox. Test drive in the snow storm. I purchased it. Very nice looking car. When driving this vehicle, it jerks, chugs, or something with the transmission in lower gears. I then read about it and it is a common issue with this car. Then to top it off, it was a wreck vehicle (which I knew) that was half ** repaired and painted. Still has bent up and smashed in parts behind the new bumper they put on. I don't know if I should return the car or use the 30 warranty to get repaired.

Great customer service. Great help from the representative. I enjoyed test driving and getting a great feel. I would definitely recommend a friend or family to Drivetime. The seats was comfortable. The waiting area nice and spacious. I enjoyed the wait time. They was very helpful at all times.

I was very pleased with my purchase and customer service was awesome. Yes I would recommend Drive Time to all my family and friends. The sales person was very helpful and so nice. Adrian was his name I believe. Thank you Drive Time for all your help. My family and I are so well pleased.

I must say this was the best vehicle buying experience I have ever had. All the representatives was very helpful, especially Mr Juan **. Being able to have majority of my documentation already done when I showed up is great. DriveTime will be my 1st option when purchasing my next vehicle.

Went in after doing online approval. Richard and Alex were amazing and attentive. They answered all my questions and was super friendly the whole time. They stayed after close to help finish up and I left with a car within 2 hours of being there. Will definitely be using Drivetime for all my vehicle needs. And check out Alex and Richard at the Live Oak store.

I received excellent customer service from Richard **, and Ryan ** at the Shadeland location. They are both very knowledgeable in their job rules. They went the extra mile to make sure I was comfortable in my experience of buying a vehicle. They made sure I knew all of my options in my financing. I highly recommend Drive Time East Washington location in Indianapolis Indiana. Five stars all the way.

Great company for what I experience. The only problem that I had was in the beginning. The dealer that I was sent to didn't have the inventory or the car that I wanted to look at so then I had to drive another 70 miles back from where I had just left. Other than that I had a great wonder time and experience with DriveTime. Both agent that help me was quick and to the point.

Drivetime took care of me. I had an issue with the first vehicle but they put me in another as soon as they could. I'm not going into detail but Thanks Reshina and Frederick for making me Happy. I appreciate what you both did to make the process easy.

From the online approval, to final paperwork; everyone was extremely helpful and made the entire process as easy as possible. Myranda made sure I understood every detail and was very quick to rectify any concerns I had. They were more than willing to help me get the best service possible. Overall an outstanding experience.

This location was nothing but helpful and a pleasure. Everyone that assisted was very professional. Organized. I came to this dealer twice due to my insurance and it was a breeze. Everyone made my experience purchasing my new car a pleasure. I will definitely recommend to anyone I know looking for a car.

Kylan was very helpful and I appreciate that he took the time and made sure that I was satisfied with my purchase. I will definitely be recommending Drive Time to anyone that is looking to purchase a vehicle from Drive Time. Thanks for being so helpful and understanding of my needs. My experience was awesome.

Thank you so much for helping me purchase my car. Good people to go to if you are in need of a vehicle. The lady at the front desk was very kind and helpful. She treat you like a real person and not just a regular customer. I will most definitely refer this business to my family and friends as well as coworkers.

My experience at DriveTime was awesome! Cash was beyond patient with me as I struggled with my choice selection. His product knowledge per vehicle was the best part of the entire process. He was kind to my family and treated us with such respect. His charisma was unmatched as we laughed through the entire visit.

Nezir was great and very helpful along with Matthew. Thank you both for your help and support. The customer service is wonderful and very helpful. They did everything possible to ensure I was satisfied with everything. The vehicle performance was excellent and I didn't have any worries after test driving it either.

No games are played when you apply on line and whatever it said on line it's going to stay the same when you go to your appointment with them. I went there at 11 and was driving home by noon with my nice and clean car.

Everything was great once they actually got around to servicing us. Had an appointment at 12 and waited an entire hour for someone to help us. Vehicle choice was not good at all. All the vehicles on the lot and somehow only 1 fit our budget. Not buying that. The vehicle we got also needs an alignment.

It was great working with you. Daniel was great to work with and he made sure to explain everything. When it came down to explaining about the benefits and features it all made sense. Very easy to work with and not having to deal with the long hours of paperwork.

Another great experience with Drive Time. Bought my first car with them 5 years ago and decided to trade it in for another one as I only had one year left on my payments and I was given an upgrade for my car. Everyone was upfront with all their information. Henry and Jose were terrific and very helpful. I was pleased again with everything and did purchase another vehicle. Will totally keep recommending them to family and friends. Thank you Drive Time for everything.

Very pleased with the buying experience. Emma was fantastic. Emma was very pleasant, easy to understand, and made the process great. She thoroughly went through everything. Made sure I understood things. Would recommend to friends. Very happy buyer with the experience I had. Will definitely buy from again in the future.

Very nice salesman and helpful all around. Great experience. Car they should me were good. Was not pushing or trying to force a car on me. Let me decide. Financing was easy. The whole time I was there took around a hour and a half. I was out the door. I would recommend DriveTime to my friends and family.

My experience was exceptional!! The Chattanooga team was excellent. Chris got me in and out of there with a vehicle that I wanted and not one they just wanted to sell. He was so nice. The service there was great!! My son is thinking about using Drive Time as well. Thanks.

Very great customer service, the sales person was very professional and knowledgeable, even the second sales person was very professional and knowledgeable as well, they answered any questions I had promptly, before completing my contract I was secure and confident about the Apps like Bridgecrest and LoJack go. I will refer any one I know to DriveTime, I am very happy with my new car, thank you DriveTime for this opportunity.

Faisal is an exceptional sales representative of Drive Time. My auto purchase lasted approximately 2 hours. Faisal understood that I was in a time crunch as I had to be at work at 3:00 pm. The auto is exactly as represented online. I’ve driven the auto approximately 50 miles. I am very pleased. I will definitely refer friends and family to Drive Time.

I bought a really great car from Sergio and he was very reassuring. Sergio helped to find me a great deal on a car that was in my price range. I had no credit, so Sergio assured me that the higher my down payment the lower the payments monthly. He also gave me a way to pay on the days I get paid through work.

Turo has been a great help. Way cheaper than dealing with your traditional car rental services. App is easy to use and has a wide variety of people hosting just about any car you'd like/need. Would thought change being able to send license earlier so verification can be done quicker than 24hrs.

Worked through with us and got us in a nice vehicle. Got me in a 2017 Ford Fusion with 56k miles for only $1000 down. And the workers were polite and respectful. They were very helpful and it didn’t take as long at all. I'm very happy with my visit.

I purchased my vehicle Saturday night. The salesman said he had to jump start the car because someone left the lights on and the battery died. I drove the car home and the next morning it wouldn’t start. Now I have to jump start the car before every use. I reached out to the manager and received no response. I will be bringing the car back. I missed a day of work because I had no vehicle.

Made my first solo vehicle purchase with them and the process was so smooth. I would definitely recommend them. Tanycka and Kalani at the Temple, TX location took great care of me. Absolutely love my new (to me) 2017 Expedition..She's fully loaded and Absolutely beautiful! Drove 4 and a half hours to pick her up!

Went above and beyond, made every easy peasy. Good employee. Helped with resources and gave advice. Greeted with respect and gratitude. Made sure he did all the paperwork he needed and made sure he got all paperwork done per secretary at the time. Stayed beyond his time to make sure the job was done. He needs five (5) stars

Customer service was A+. Everyone was very helpful. Cedric started helping us. Once he got busy he made sure that we received the help that we needed. They had patience with my family. I will recommend Drive Time to a family member for a friend. Thank you for our new car.

Staff was rude, I was referred by a family member. As I walked in no one said, "Hello. How may I assist you?" I was ignored, my wife was with me the whole time. She assisted me in the process. I didn’t find the staff friendly at all, the staff made me feel as if they didn’t want to assist me in buying the car.

My sales representative Shaquita at the DriveTime - Winchester location. She was very attentive and helpful and I enjoyed talking with her and being able to help me choose my next vehicle and I really appreciate everything and I really love my new vehicle. If you are looking for a new/used vehicle, go to the DriveTime, they will get you into the vehicle of your choice and you will leave satisfied driving off in your new vehicle.

If you need some wheels, I'd highly recommend DriveTime. 5 stars for the ease of getting terms you can afford to finance a vehicle. However, the car was filthy when we picked it up. The outside was so dirty we couldn't accurately evaluate the paint/body. The interior wreaked of cigarette smoke was not wiped down. Also there were no floor mats. The engine department was super clean and the tires were new. Again, great way to get the terms you need to finance a vehicle, thank you DriveTime.

I had a great experience with Dave when I came in to purchase my vehicle from them. I would highly recommend to family and friends, and will! They made it very fun and pleasant and an all around great experience! Definitely telling others about DriveTime in Lexington, Ky! I will be spreading the word.

Our experience was great. I enjoyed while being there. I had Rudy and she was fun being there. She was running all around but still waited and finished us. I will definitely be back but the ride was 3 hours. That’s was a long way. But overall we are happy.

Outstanding salesman, helpful, respectful, very funny, made the transaction very easy, outstanding salesmanship that would keep me coming back for another which it is my second car from you. I would recommend my friends to get a car from you guys especially the outstanding salesman that helped me. My wife also said she'll be back when she pays her car off for another one. Looking forward to see the same salesman again.

Tim was great at answering questions and sharing information (including via text) during my car search, and ensuring a quick purchase process once I was in-store at the Salem, VA location. The online car search and pre-qualification let me feel like I had some control without high pressure. Financing process was fast.

You sold me a bad jeep, my brakes went out 12 days into me having the jeep. I took to 3 repairs shop to get it fix and no one could get in contact with Silver Rock warranty and then my radio went out and never came back on. The dealer said I need a new radio. I am still within my warranty and it seems like you sold me a bad car. I want my money back.

Was a great and easy process. Joi & Lary were awesome. Was the fastest I ever bought a car!!! Great service. Definitely worth going to see them. It literally took me a hour if that in the dealership. Great people great service. Super satisfied. Thank you again. I love my new car and so do my kids.

Overall had a great experience. Friendly staff and the guy who helped me was Ryan he was super nice and answered all my questions. Truly grateful and they were very professional. Clean cars and nice many choices. I will make sure to send friends that way for their car needs. Dealing with other car lots I must say this one was top at customer service and that’s hard to find anywhere.

Great and fast service. Sales man Travis was super helpful and the time frame of service was perfect. I recommend Drivetime to friends. There is only one issue I had with the vehicle I purchased. Other than that the service was great. If you decide to purchase a vehicle ask for Travis.

DriveTime in Williamstown NJ is the worst company I have ever stepped foot in the lord. From the very beginning never answering phone calls. Forced us into a SUV we did not want and now we can’t trade in it because of equity. Are you serious? I don’t know what was worse. The way we have been treated or the SUV. The management all he could say is after stumbling on his words was, "Oh well. It’s decided. It’s our policy. If I was you I’d keep on driving right past and go anywhere else." I’m absolutely appalled how we were/are being treated.

My old car blew its motor and I desperately needed to buy a new car. Marrissa from DriveTime was the best!!! She was able to help me find the perfect car for me by phone and text, making the process very simple and easy to understand. She even searched each vehicle offered to me for specific options that I wanted, she was able to provide me with three options to choose from that matched the price, down payment, and monthly payment that would fit my specific needs, greatly reducing the time that it took to actually buy the car I wanted as well as setting me up with One Sweet Deal.

I will recommend everyone I know to go to Drive Time. I am happy with my purchase. I was able to get a car with no money down and you got a really nice car. I couldn't believe it!!! It's the best Christmas gift ever. Aaron ** was amazing and very knowledgeable and courteous. He's definitely an asset to the company and to customers. Thanks for everything.

I bought my car from Sacramento CA Drivetime. I loved the fairness and sales rep who helped me. Shewan ** was professional attentive and so thorough with information and checking paperwork twice. And her up beat attitude was a joy to be around. She made sure that I got satisfaction guaranteed with my car and with Drivetime service. She made sure I had her business card and that I can reach out to her at anytime with any future questions. Thank you. Pamela **

It was a wonderful experience Joseph ** was awesome friendly and really cared. Thanks for everything, he took time and helped me find a good deal on my vehicle it was fast and easy. Everyone else was friendly and helpful very friendly atmosphere would recommend them to a friend and family member or anyone looking for a vehicle, we picked out a great vehicle and a low down payment will definitely come back if we ever decide to purchase another vehicle. Michelle **

Allison ** at the Cassat Ave location is Amazing. Robyn was great too. I was looking for a great car that wasn’t brand new but in great condition. That’s exactly what I found. Purchasing my 2016 Nissan Pathfinder was a delight. The dealership provided exceptional service, guiding me through the process smoothly. The car's reliability and spacious interior exceeded my expectations. It's a fantastic choice for families, offering comfort and versatility. I couldn't be happier with my purchase.

Yes, I had an very humbling experience at DriveTime. The Salesman Albert treated me like he was a friend of mine. Even when things started to go sideways for a minute, Albert tried to encourage me and let me know that everything was going to be alright. At that time I really didn't want to hear that. The next thing I know, Albert calls me with good news. So when I got back to the Dealership, I apologized to Albert for getting upset, and the rest is history. Drive Time really made me feel like somebody. Thanks Drive Time!!!

With having to deal with insurance companies and clinics because of my car wreck, Tameka made it so each and fun. No stress with the process and I had a really great experience. Super happy that I'm in a vehicle that she she helped me get into. Go and ask for her if you are ever in the market for a new vehicle.

We purchased a vehicle and it was in bad shape so we bought it back. It wasn’t cleaned at all. Normally when you bought a car the dealership takes pride and will have it cleaned and detailed. The car had not been washed nor detailed inside. When we were able to see it in the daylight we seen it was scratched up pretty bad. Better Customer Service is needed.

Warning to all. Once you sign a contract with DriveTime. You will be LOCKED IN to accepting a a vehicle that has multiple issues and Silverrock will not fix them. They’re going to send you all over to different establishments just so you can run out of your warranty. They’re not going to replace the vehicle. When you get your diagnostic, there’s going to be multiple things wrong with your car. In which no one disassociated with drivetime as far as Silver rock or anyone else, drivetime corporate everyone has a nasty ass attitude, and no one cares because it’s not their vehicle. They will not get you a rental.

This was a great experience and management was highly involved to ensure I had the greatest and fastest experience that I have had buying a car. In the future I will return and ensure I speak highly of my car buying experience to all my friends and family. Thank you DriveTime for helping me.

Jose ** was excellent, patiently explaining every step of the process and seeing that we got what we wanted. It was our first time at DriveTime after years of using CarMax to sell and buy but it won't be our last. We will definitely be recommending this place to family and friends.

I did not know a lot about Drive Time, but this experience with both the Cobb location and Morrow location were unbelievable. I will recommending these two locations to all my friends family and colleagues. Everyone was helpful, very professional, both office was very clean, I like that fact that they all explain everything in a way that I could fully understand

Courtney was very helpful. He was not pushy or forceful in selling me a car. He was very patient. The atmosphere was pleasant. I felt I was in good hands. They were willing to work with me, until I was able to find a good fit. It was a refreshing experience, since buying a car is a pain.

Too HIGH! Why is a monthly payment almost $800 for a damn 2020 Ford Edge that has nearly 57k miles on it? It makes no sense. Now the representative that assisted me - she was lovely to work with. She's extremely cordial and professional. She needs to be promoted and given a raise. She went above and beyond. She made sure my experience was the best I could have in spite of the HIGH ** COST.

I am a returning customer, I was able to find the car I wanted. They really work with me. Everyone at the DriveTime in Pelham Alabama is friendly. Excellent Customer Service. If you are looking for a deal and people that care go to DriveTime in Pelham. Thank you again.

Mrs. Tia ** was very helpful and a wonderful person, very polite, kind and friendly. She went over everything and explain everything which we was there from morning to lunch time, Mrs. ** didn't push us away...and she kept us.

It’s my second time around. So far so good. I love how they help you with no money or with little money down and they let you test the car out alone is good. I’m a women and you know how it goes for a women but yet they make you feel real comfortable and making sure you making the right choices and if you can afford your payments.

I came in originally for a 2015 Mercedes. Just as I was about to leave due to the price change Jacoby jumped in and saved the day. The length Jacoby went to ensure I left with a vehicle. He crunched numbers and found a way to make it happen. Destiny tag teamed to get me finished up and Ian the manager was there supporting every step of the way. I was there longer than quoted but I am so glad I was patient because I love my new vehicle. Trust the sales team and the process. Drivetime Lafayette Road is highly recommended by me!

3 days after the purchase I was driving out of a parking lot and the car shut off in mid traffic. 2 weeks into purchasing the Kia Optima from DRIVETIME, started having shut off issues. This vehicle would literally shut off while driving it, at STOP signs etc. Going on 1 week of it being at “mechanic” shop…PEP BOYS after I had to drive 30 minutes to them, risking causing an accident, possibly killing myself or someone else because they couldn’t even offer to tow the damn car. And they still have no idea what the issue is. No offer from the manager for a loaner until they resolve the issue, no offer to cancel the contract and get something else, just a bunch of excuses and nothing more.

Great and fast service…. I was in and out in less than one hour… No hassle. Would recommend to all of my friends…. Sherlan was amazing..!! His customer service was outstanding and above and beyond… Keep it up… Thanks. Great dealership. They help you out where others turn you away…

Overall the experience was quite enjoyable and very informative. Mr. ** was very thorough and explained everything to me. I was nervous at first but I overcame it and asked questions about every detail and ask his opinion and my spouse. I made the right decision and will be back soon.

Jada was nice & ready to assist me with the purchase of my vehicle. The entire staff was smiling which made me comfortable. They treated me family. I would recommend Drivetime to anyone who wants a nice vehicle & is having problems with banks financing them. Fast, Professional, Caring Service! This is the place to go if you want a customer friendly experience.

Great customer service and friendly people the experience of buying from them was far better than a normal car lot. Would definitely recommend them to others and will be going back next time for my car. You can get to look around without being harassed into something you don't want and that says a lot to me so I would definitely recommend going to see them.

Everything went well. I was impressed with the professionalism and accuracy of the transaction. There were no surprises and the car was delivered as promised. No pressure to sell the optional service plan (although it was discussed in detail). I would buy another vehicle from DriveTime and suggest it to others.

Miranda in Chesapeake/Norfolk location was very knowledgeable and wanted to ensure I was happy. It was the best experience I ever had at a car lot. Miranda needs a big Christmas bonus. I would recommend anyone to ask for her. Customer service A1 she knows her job very well. Thank you DriveTime and Miranda for great service.

So basically I got the car this past Saturday December the 2nd, upon driving it back to Maine I noticed a noise coming from the front end of the engine. Excuse me, the front end. I just got this vehicle and it's now already making noises, I contacted pep boys but they cannot look at it until tomorrow December the 4th. This is not a good way to start a relationship with a car dealer. I hope I will not encounter any kind of pushback from Drivetime or from pep boys in regards of coverage of parts if it does need a new part. I am very disappointed that the car was not looked over properly and it was delivered in a very unclean way in regards of the interior. Unfortunately I cannot add any images since I do not know where the noise is coming from. The noise got progressively louder as I continue to travel to Maine. We shall see what pep boys has to say tomorrow.

This is my second time with Drivetime and I would choose them anytime I need a car. They are reliable and their cars are amazing! Customer service is great with assisting in anything I need, and store staff is just wonderful. They make your 3 hour stay painless and fun!

This was truly the most pleasant Car buying experience I've ever had.. My purchase was completed Ina little over an Hour... just fantastic.. Thanks DriveTime.. this is my second Drivetime purchase I would recommend DriveTime to all my car buying Friends. The pricing was right for the economy that we are currently in and so to walk into the showroom and see the selection, choose and not haggle about the price or down payment was bliss.