DriveTime Reviews

The absolute best experience I have ever had buying a vehicle... I will be sending all my friends to Drivetime.. sales person was great, I don't know what else I can say about drive time this place is absolutely amazing I had absolutely no issues with anything, I was even allowed to do my own inspection was not pushed or shoved or talked into doing anything extra.

Very informative, helpful and precise. They helped me a lot so that I can get out of there with a car. Test drive was great and paperwork was swift. Very good customer service and follow up the next day after buying the car was great. I will recommend DriveTime to anyone looking to get a good used car.

I was completely frustrated about my vehicle situation and going to 10+ car lots and dealerships finally I ended up in the right place. Staff was calm and easy to communicate with when I was bouncing phone calls, work and other things. I thank y’all for the simplicity of buying my truck and recommend DriveTime to anyone.

DriveTime made everything easy for us and the manager was able get my spouse’s name added to the loan and title process. They provided a checklist, ensured we were satisfied with all the vehicle’s features, and quickly addressed any questions or concerns. We were very happy with DriveTime’s customer service and commitment to customer satisfaction.

Sean ** turned a problem into a great experience. I had to return my first car purchase due to an issue and he made it a fun and enjoyable experience. He was very patient, informative and thorough! I would definitely recommend Sean and Drivetime for your car buying needs! I love my new car. It rides great and it's super cute too!

My experience with Bridgcrest was awful so I have to think If I really wanna recommend someone But the store workers was Awesome. I love the car. Thank you, thank you, thank you. Mr ** and Quita was very Good. Awesome. Love, love, love. Thank you again.

I had a great experience purchasing my vehicle from DriveTime. Andrea was professional, kind and worked with me to get the best option for my wants and needs! She was very helpful and I appreciated her timely and professional candor and effort getting me the car I wanted! I drove off the lot with my new Jeep in less than 3 hours. I couldn't be happier! Thank you, Andrea and DriveTime!

Today made my 30 day mark of having this car and the bumper fell off and the car cut off. The radio stopped working. Every time I close the trunk glass falls out. I can’t believe this. And then the repair shop that Silver Rock sent me to said that Silver Rock stated they don’t cover maintenance fees and that my bumper that fell off they won’t pay for or my radio and since the car is not cutting off now they can’t do anything about it. And now I have to pay $45 for a diagnostic test after I was told it would be free as long as I was under the mileage and I am. But I still have to pay this man to get my car back. This is absolutely ridiculous and very unprofessional. Just a company full of liars.

This company should be out of business. Selling shiny lemons has to be against the law or at least should be. I purchased a car from Drivetime in March 2023. The car has been in a shop every month since and is back in the shop now. No lights showed on the dashboard yet a week after purchasing the car the transmission had to be changed. The car sat in the shop for 3 months for this issue. Customer Service had nothing to offer or say to help the situation. It's like a "oh well" type of answer. Silver Rock is a part of Drivetime and the customer service agents on that side are just as disconnected and could care less about the predicament the shiny lemons has you in. This company needs to be investigated. Too many things don't add up and the way they cheat you is criminal.

I had a wonderful experience with Jason who helped me at Drive Time. I'm not tech-savvy at all, he took the time to load everything in my phone for me. He is awesome. He really went the extra mile. Great experience, I'd definitely recommend Drive Time to others. The overall process was simple and easy and Jason made it that much better.

Ike was great. He walked me through the process and explained everything to me as he went along. My first time ever buying a car went much smoother than I imagined it would. I took my niece in a few hours after I drove off the lot. When Ike saw me come in was on top of making sure I was not back due to any issues. I would recommend Ike to anyone.

Matt from Tucson store was exceptional!!!! He made sure we got the best deal and we drove out with an awesome truck same day!!!! He was patient, kind, and knew his job so well. Thank you for all you do!!!! We Love it!!!! Thanks for the smooth and easy experience. You made getting a vehicle worth it!!!! We will enjoy our purchase. What a great ride!!!!

I did the pre-approval online with a very specific need in vehicle. After a short wait and watch time I received an email with the perfect vehicle. I went in to the location with my wife very close to closing time and the staff was very amazing. We were there less than an hour and left with our dream vehicle. The entire process was so smooth and stress-free. No pressure, quick answers to all questions and very welcoming employees. This is our second vehicle from this location and I would recommend them to anyone I know looking.

I had such a good experience at the Conway store. Jarrod ** was the best. He has excellent people skills. He made me feel at ease and responded to all my questions. He has outstanding customer service skills. We love our car. It was love at first drive for me.

I purchased a 2021 Kia Rio with 21,500 Miles on it. With in 3 days of driving the vehicle all dash indicator lights came one. The check engine light, the abs light, the emergency brake light, the traction light, the tire pressure sensor light, the power steering light. These light come on and off randomly sometimes they stay on for days and some time they come on and off several times in one day. On August 9th the car was services at A-1 Auto (See attached text message) and a claim to Silverrock was done. A-1 Auto basically charged $110 to do nothing as the light came back on the very next day on August 10th 2023. I was told by A-1 Auto it was a Kia issue and to take the car to a Kia Dealership so I made an appointment that day for Sept 2nd 2023 that was the soonest they could get the car in to be diagnosed.

It was very straightforward, no haggling. I was able to walk around the lot looking at the cars without anybody trailing me. I also liked that we were able to test drive the cars by ourselves. The staff was very helpful and friendly. Thanks again for a great experience and I definitely will recommend Drive Time to my family and friends.

My experience with DriveTime was initially great; however, my satisfaction took a significant hit just three days after my purchase when the engine light came on. I promptly reported the issue, and I was informed that it might be a minor problem. Following their recommendations, I took the car to multiple mechanics, all of whom were referred by DriveTime and covered by the SilverRock warranty. Unfortunately, I received conflicting diagnoses from each of them. It was only later revealed that the root issue was a head gasket problem. Due to the back-and-forth trips to the mechanics and work, I exceeded the 300-mile limit for returns, which meant I couldn’t return the car. As a result, my vehicle is currently in the shop for repairs, and I’m left relying on uncomfortable public transportation for another two weeks.

Kat and Derrick were customer representative. They made me feel welcome to make sure that I understood everything and I was very pleased and I would recommend it to friends and family. They were wonderful and did everything possible for me. The service there was was great. By the time I left they are left with a vehicle that I wanted it. They provided wonderful service. They kept me up-to-date. Why the process was continuing and at the end I got my vehicle.

Ryan was very helpful. I had to wait a long time for credit/application review because the agent went to lunch without completing the process. I wasn’t happy about that. This was my 5th experience with DriveTime. I wish the financing were cheaper and payments were true “monthly” and not when you get paid. The actual price of the vehicle is like two to three times the sticker price. That can be a bit deceiving, but I always know I can get a vehicle even with bad credit. The pandemic ruined my credit.

DriveTime is great. Me and my wife had a great time. They were very honest and upfront and I would recommend Drive time to my family and friends. Britney is great. She was a great help to me and my wife. Thank you drive time. They were real nice about every thing. They really go beyond the call of duty and that means a whole lot.

Car purchased 8/31/2023. Car had overheated some on test drive but salesman advised us to put coolant in if it overheated again. It did and the coolant was added a week ago. Today the car is overheating again. On Sunday 9/03/2023 the check engine light came on and is still on. Now the emergency brake shows a malfunction. When I called on Monday 9/4/2023 I was told to get in touch with Silverrock. I guess when you claim you can return the car in 5 days if you are unsatisfied with it is somewhat misleading. It's a good thing you pushed buying insurance to cover repairs as I think most of your cars need it. I contacted Silverrock and they will estimate the repairs. I am very unhappy with the whole transaction. The car was purchased in Round Rock TX. The car is not even two weeks old and I have to get repairs. I believe it qualifies as a lemon.

If I can give 100000 stars I would. Excellent company! I love my car. Haven't had any problems and Omar was amazing! Thank you DriveTime, I been struggling finding a car and y'all came through for me. I really appreciate y'all!! I'm referring more people! Y'all was very helpful for me. This is a good company to get a car from!! I recommend 10/10.

Drove 2 hrs to get the vehicle and the experience was awesome, as far as customer service. However, the car broke down 1.5 hrs away from the dealership. Luckily, we still had a rental to use and will be reimbursed for it but it was still an inconvenience. We also ended up spending $135 to have the vehicle towed but will only he reimbursed up to $75, even though we didn't even get the vehicle home.

I purchased my vehicle from the North Charlotte location this past Friday. Mr. Morgan ** did an outstanding job. His information and knowledge of the vehicle was spot on and it did not take a lot of time before my Wife and I were driving away in our new pickup truck. Because of Mr. ** it was worth the four hour drive from Vidalia Ga to North Charlotte for my purchase.

They was wonderful in assisting me with a vehicle. They took their time and patience for as making sure everything was good with my new truck. I want to thank Brandon and definitely the manager Devin, he went up and beyond his service. The north county lot, I would recommend people to that one. THANK YOU to the manager Devin and Brandon.

Great customer service, very helpful and went the extra mile to get me the vehicle of my choice. They would recommend friends and family to come to Drivetime. Again thank you for everything and I’m enjoying my SUV. Now I have the vehicle I need to be able to go visit family that lives out of state.

My wife and I were having trouble getting into a bigger vehicle and Shaylene was amazing and very helpful and got our growing family into the vehicle we needed. So thank you shaylene from our family to yours. I would recommend you guys to anyone looking for great service. They go above and beyond for every customer.

I visited the Dayton Ohio store. As I walked in, I only saw 2 employees & there was no acknowledgment of me standing there. A male was with a customer, the 2nd employee, walking by & even looked right at me & never spoke. A simple "Someone will be with you in a moment" would've sufficed. Nothing until I spoke up asking about a restroom. I then saw a 3rd employee, he spoke immediately & was waiting for me when I exited the restroom.

Sales Rep Clay was the BEST. He took his time with me and explained all paperwork to me along the way. This is my second car I have brought from DriveTime and I definitely recommend all my family and friends to purchase from them. Thanks guys. I look forward to buying my third vehicle from you guys soon.

At first it was a little frustrating trying to get all the proof of income verification, to buy the vehicle, and when I finally did they said the vehicle I wanted just got sold, I was getting very discouraged but, Evan kept working on the situation and found out the other party went with another vehicle, he called me Immediately and let me know, the one I wanted was available, so I came back and he got me all signed up.

I purchased a 2016 Hyundai Santa Fe from Bad Engine in 19 days. I purchased a 2016 Hyundai Santa Fe from Drive Time Auto Dealership in Lewisville, Texas on 8/16/2023. The vehicle seemed to be fine, the test drive went well and systems APPEARED to be functioning. On 8/20/2023 my side panel of driver do fell off. Glue was noticed on the door as if it was rigged in place. I took it to Christian Brothers in Aubrey, Tx and was told I would have to leave to vehicle. I contact Silver Rock the warranty company and they tell me that it was a cosmetic issue and not covered under warranty.

This was my first experience at this company. I stopped by on Tuesday with an appointment and met with William. I wanted to see a car from online. He was super helpful in answering all my questions and explaining their process. I had to return the next day to make my downpayment and finish signing. The next day I met with Juan. He also was very friendly and made sure I felt comfortable with the process. We even did an inspection of the car together which I never did at a regular dealership. I would recommend this office for buying a used car.

Terrible experience. I got my vehicle in August and this is my second trip to the mechanics to see what wrong with the vehicle I got from the lot. First, the battery was bad and Silver Rock paid but I had to take off work and lose money. Now the check engine light came on and I will have to pay a deductible to get it looked and hope that I am covered under warranty to get fixed. I would never buy a vehicle here and tell everyone I know not to for this reason. I have only have the vehicle for 5 weeks.

While Adaria & Brian were helpful, the vehicle is not reliable & I am stuck dealing with out-of-pocket costs of over 1K because the warranty does not cover an active TSB issue. Just three months down the line I am dealing with something that can’t possibly be considered “normal wear & tear” when I haven’t even had the car long enough for that. It’s disheartening, sad, disgusting & quite frankly predatory that their finance company won’t provide assistance knowing that this is an ongoing issue simply because the loan is “new”.

A nightmare. The worst decision I ever made was going to DriveTime for a car. It has had mechanical issues from the beginning. First the key fob would not start the car after changing battery then O2 sensor and another sensor forgot the name of it. Then the alternator went out and now rpm is fluctuating and jerking like it is about to shut off. I’m not even driving it. I bought it for reliability and it has cause the most stress and with the amount of time I called off work because of these issue is adding to the financial burden. Over 600 months car note. I’m stress, I’m further in debt and feel trapped with no help from customer relations. All they keep doing is sending me to the shop. This company has ruined my life and everyone around sees my crisis but drive time. If you are looking for a reliable car please save your money and do not go here! Please 2017 Nissan Altima.

My salesman Cameron was very nice and helpful throughout my process of purchasing my new car!!! He made buying my car so easy and it was very fast!! I would highly recommend anyone to come and purchase their dream vehicle through DriveTime!!! The staff at the store was very nice and helpful as well!!!

I haven't had my vehicle a week yet, and it's already in the shop. I was advised by the mechanic that my brakes, rotors & axles are faulty. Going back and forth with the mechanic & Silver Rock to have vehicle repairs while it's still under warranty, this is the worse experience ever.

Very nice and nice cars. Wasn't rushed. Explained everything to my understanding. I encourage everyone that is buying New car to try out Drivetime, I never had Anything other than v8 so it's a big change for me but I really like my car, I've never owned anything over a 2007 year so I'm blessed.

Sean ** was excellent and comforting. I was so stressed about paperwork and making sure everything was taken Care of. He offered me some mints to help calm me down. He was on top of everything caring for not only me but for My wife and our hyperactive 13 year old son. Justin ** the GM is one of the most Down to Earth people I've met. He worked with the financial stuff and made sure I was getting the best deal for me. He was on my side. Thank You Guys.

From the moment I looked online to coming into the store it was easy, convenient and I got just what I wanted, I am so happy I went with Drive Time for my new car and would do it again in the future. Also the price you are quoted online is the price you pay, no extras, no haggling

Very pleased with the customer service, very professional, patient and the process was easy. We checked the vehicle. The only thing wrong was the left a/c vent in the front wasn’t blowing. I addressed it and it got fixed right away. All my questions were answered and the car runs great.

Best service ever. This is the perfect place to look for a car without feeling the pressure of a car dealership. There was no rushing or pushing to buy a car. Everyone there was extremely helpful, especially Michael **. He was calm, collected and worked to make sure I had all the information I needed.

Overall experience from beginning to end is a definite 10 out of 10! Alvaro was so kind and helpful which made my process smooth and easy. From the minute I walked in until the time I left with my new car, he was amazing!!! I would highly recommend anyone looking to purchase with DriveTime at the Temple Hills, MD location. Ask for Alvaro, he was the best!

Great job Dj, and Dom, it was the way I like to buy cars, no hassle just selection and facts. And on your way out to life on the road. Thank you DriveTime. I will recommend your dealership to my friends and family, car buying should be a fun experience and yes it was fun buying your product.

I don't know how to put into words the service I received at Drivetime Orlando. Everyone that I dealt with were the best. The car I chose wasn't what I was expecting either. I got an awesome car, at a great price, from some the nicest and most courteous people I have ever met. I will most definitely be coming back for my next car.

Everyone at Drive Time was absolutely awesome! I definitely enjoyed my car-buying experience. Will refer everyone to Drive Time. Ethan ** and Tanika were very friendly and professional. I was actually referred by a friend and glad I went to a drive Time. Thanks everyone at Drive Time. Drive Time is definitely the place to go if you need a vehicle.

The process from start to finish, after walking in knowing what vehicle I wanted, was no more than 1-1/2 hours. Quality vehicles at a fair price and very friendly and efficient staff! Definitely would recommend a friend as my wife recommended me to them! She bought a car last year and we love it. No issues at all with either of our cars.

Awesome experience. Friday was my birthday and Janica help me with everything I need to make it happen. I finally have my birthday gift thanks to the great customer service and professional experience from the team. Thank you so much for your help. Extremely satisfied….

Tyreese was professional and very polite with assisting me in my purchase. I appreciate him walking me through the steps making sure I understood everything! Awesome customer service. Shay was also great he helped me as well. Thank you! 10/10 will recommend Drive Time Lubbock anytime! I appreciate everything you guys did to assist me.

Extremely grateful with how fast and easy the buying process was. Both gentlemen that helped us were super nice, knowledgeable, and didn't try to oversell or anything. When we got there they already had the two vehicles I had reserved ready to go for us to look at and let us test drive. The building was very clean and the vehicle we ended up buying was in really great shape. If we end up needing another car we'll be back.

The entire staff as well as Del Was Amazing during this whole process... He walked me through every step and explained everything to the Tee! He explained paper work and contracts to me and even helped me get insurance. I left with complete understanding and no questions. I would definitely recommend to friends to come here.

The process was smooth and easy. Terrill (Round Rock) my salesman was amazing as well. He made my car buying experience less stressful and anxiety free. The online application and approval process was quick and efficient plus an hour hadn't gone by before an agent from Drivetime was calling me. She explained my approval, updated my appointment from one city to another, and answered every question I had.

Nicole at the Memphis Covington lot was absolutely superb to work with! She waited an extra hour after closing time to make sure we were completely satisfied with the truck we purchased when we drove 4.5 hours from Central Alabama to Memphis to get this truck. We couldn’t have asked for a better experience.

I was grateful to have Tia ** as my customer care representative. We all know how nerve wrecking the car buying process is but she made my car buying experience very easy and enjoyable. 5 stars across the board! Thank you! And I will recommend anyone if not everyone I know to come to this Drive time location to get their next reliable vehicle.

Experience was easy and pleasurable. I was able to take my time and test drive several vehicles before making a purchase. The sales man was polite and a delight to work with. I would recommend DriveTime to anyone who is having difficulty with credit and trying to rebuild. I’m loving my new vehicle!

Eric and Kyle and the Lady manager was amazing. Very helpful and really showed that they cared about us finding the right vehicle. Very easy process. They have even sent me a message thanking me and told me to contact them if we need anything. The vehicles were really nice also. The SUV I bought was a 2019 and it really looks brand new. No scratches or dents. Just a great experience.

I enjoyed my visit with Kelsey. She let me test drive 3 cars and I picked what I liked. She had the best and funniest personality and great customer service skills. Everyone was really nice and had a great sense of humor, "Mr. DJ Change the station". I just wish they would get a bigger selection in vehicles.

My car salesperson Court ** was very professional and did everything he could to assist me with my purchase. He went above and beyond. Any car that caught my interest he was quick to go get the keys for me to test drive. He also offered me bottled water due to the extreme heat. I am very pleased with my purchase and I would absolutely recommend to a friend.

I am very happy with my purchase. The buying experience was pleasant but long. Ryan, our representative could not have done a better job. He was polite, courteous, and well trained in his job. He went beyond being helpful to make our 4 hours there as pleasant as possible. Ryan explained every aspect of the procedure. He made sure we understood how the system works, what our responsibilities are as well as what DriveTime does as well. Very satisfied.

I was in search for a car and saw many online but didn't want to commit to filling out the application online and getting a bunch of calls. I went in to the store and Austin was a rock star. He talked to me about my options and I was able to test drive multiple vehicles. He even allowed me to come back and test drive the 2 that I was interested in without hassling me. The transaction was easy from the time I did the application to the finalizing of the paperwork. Thank you Austin for your time and patience in working with me.

They had my stuff all lined up for signing and it was a quick test drive and signing docs and out the door I was. They also had to work wonders for my son and his little family to get in a family van. I'm so glad everything worked out.

My experience was the best. Every staff member was polite with great service. I appreciate all the patience. I had an emergency and the staff was able to get me in a car with great payments and a very low down payment. Drivetime is a great place to get a car when you have an emergency or low on funds.

Staff at the Salem location are amazing! I could not have asked for a better experience. I never expected purchasing a vehicle to be that smooth and hassle free. They all truly went above and beyond, staying late to ensure I could leave with the car that night. Give these people a raise, they deserve it!

My experience was really good. I had been dealing with other car lots and. It was aggravating. Brandon and Ross in Pensacola made this easy and got me a nice truck. I appreciate their diligence and knowledge. As well as helping me understand everything but didn't take long to get everything done and everything was explained in detail.

The experience was great. I wasn't there all day. I look at as many cars I wanted. Test drove more than one car. I Wasn't pressure into getting nothing didn't want. The representative did a good job. He was very well spoken and passionate about his job. He communicated with us good. You can tell that he knew what he was doing.

Everything was perfect from the general manager to the staff. It was perfect. I felt warm and welcome and they made sure every week to give me a update on cars in my budgets and even got me in one of my favorite cars. Shoutout to West Indianapolis DriveTime.

My sales agent was very professional and helpful. She made me feel very comfortable and welcomed. Took the time out to meet my needs and wants. I would definitely recommend people to her. My wait time wasn’t long was able to make it back to work on time. The rest of the staff was very friendly and helpful as well they made sure I was comfortable and helped my sales agent get the job done.

The salesman was kind and professional and it was one of the best experience I've had purchasing an auto. I will recommend some friends and relatives. I will have to thank my nephew, he was the one who told me about Drivetime. Thank you all very much and have a great weekend. John E.

Anthony was a very kind man. He treated me like he knew me before. I went through seven Vehicles till I picked out the one that I needed. I was there from opening at 11:00 and I left like 4:30 but I left there with a smile on my face and wasn't that depressed. Again I will always come back and refer my family Drive time.

Customer service was great upon purchasing the vehicle but once you get it and you run into problems with it you're on your own they act like you don't exist. Call, they put you on hold and never return. They just give you a complete run around and I will never go there again. Haven't had my vehicle 2wks, ran into problems with it and had to handle everything on my own with all the extra warranties they sold me. Totally pissed, and they don't do nothing they promise so don't fall for the okie doke. This company is HORRIBLE!! I take my 5 stars back and I give them a 0 HORRIBLE

Service great price. Great car. Bought a car there 12 years ago. Great to buy a car again today. Wouldn't go to any other place. The salesperson was nice. Accommodating. Didn't take very long. Told all my friends about it to go visit them in Corpus Christi at Drive time.

Very pleasant experience and so impressed with the staff, especially Johnny **. Vehicle knowledge, attention to details and legitimate concerns for customers makes the purchase experience easy and enjoyable. Will recommend DriveTime to anyone in need of a vehicle. Thank you for the super experience and wonderful vehicle. Again Johnny is a very valuable asset to your company.

Thank you so much to Dylan for helping me and really making sure I had a vehicle from Drivetime. As well as the lady who did the paperwork at the end for the finishing touches. Everyone was amazing and friendly, highly recommended. If you need a vehicle the Mesa location is where you should go!!

** was phenomenal helping me with the process have and will recommend friends and family to check out DRIVETIME!!! Made calls for me kept me updated on the whole process and explained all coverage to the fullest. Made purchasing after Chapter 13 a pleasant experience for me and my family. Thank you so much ** for everything you did.

West Indianapolis was fabulous, no West Chicago was very good as far as the dealerships & customer service. However, I did drive a long way to pick up my vehicle which stated they had heated seats and power seats and it does not have either. I have actually considered the second day switching into another vehicle so they do have options. I would just suggest to make sure that the features you’re looking for and if they’re listed are actually on that vehicle before you drive long distance since they cannot transfer inventory. The vehicle I just purchased also has very bad brakes on it so I have a brake job in my first week - That’s kind of disappointing.

Great person… He worked really hard to get us in the car we wanted… He has a fun personality. He was very professional as well. He greeted us at the door with a big smile. He gave my son’s good advise about purchasing a car.. He explained everything thing from small to least.

Fast, easy, they get you back driving in no time! I guess that’s why they are called DriveTime! I should have came here instead of the other dealership. The guys were patient, helpful and knowledgeable about their business. It was such an easy process. I have to spread the word!

Excellent customer support..No hassle prompt loans.. Took a little time to get all the important that's was needed..but everything went great. Pick out a car. Test drive it. Was satisfied with car. Signed paperwork, made my down payment. And was on my way home. With my new car. Very happy I went to Drive Time for my purchase. Very friendly environment..

When I purchased my vehicle, I kept tell the young man I had already spoken to someone. He wanted to help so I let him but I regretted it because he would not listen to what I was telling him. We did the same thing over and over again and it made the process much longer than it needed to be. I got done finally but it was a long process.

Their job is to sell cars if you need one. Great but make sure you look at the interest or you will be paying $40,000 for a $19,000 car. The people there were helpful and fast to get you in a car. Duane was very helpful and informative. Just be sure you can afford to get in it for the long run.

Thanks to Mr ** a very very good salesman and very respectful man and he put us in a car in a timely manner. He did everything he could to make us happy … His Customer Service is very good. Love his spirit. A job well done…Thank again DriveTime.

I came in on Monday to look at cars and really loved the Kia Soul they had. We talked money and numbers and they were really thorough and the process was as quick as it could be. I came on Friday to pick it up and I was able to go. They were helpful, flexible, quick, thorough, and very patient. I would recommend DriveTime especially to first time buyers like me! Thanks so much!

Paolo made the process so easy, everything was explained in detail. Getting a good price for my trade-in helped in making the decision to purchase a vehicle painless. Didn’t spend a lot of time there like with most dealerships and was very happy with payments. He kept my budget right where I wanted. I drove home a very happy customer with a beautiful new vehicle. Thanks so much!

Yami was wonderful - she made it easy to have a lot of things done prior to coming into the dealership. Yami was off when I went into the dealership but Tameka was the one who finished my deal. She was amazing. So sweet & personable. Thank you both very much!

I was surprised at how easy the process was. I had a great salesperson and I was in and out in no time. Best car buying experience ever. I'm happy with my car. If you need a car go see these guys. They will get you driving in no time.

Went there yesterday to look at a few vehicles and see what’s available and honestly it was the easiest and convenient service I’ve received and I had a nice experience and didn’t feel rushed or made to feel like I needed to buy from them but I’m glad I did and I love my new to me vehicle. Thank you.

Terrill was a big help. He did an amazing job explaining everything and I drove away with my new/used car. The whole process took about 2 hours, most dealerships have you sitting around all day. I definitely would recommend him to others. The rest of the staff was very friendly and the office was nice and clean. (Round Rock, TX location)

De'Antae, was my salesperson. He called me and made sure that I set up a test drive. On arrival he told me the 2019 Hyundai Elantra was ready for me. Uploaded my driver license and off I went. To make a long story short De'Antae made my visit easy and pleasant. Great job. Thanks for everything.

I finished my purchase. After a few hours the car broke down & I needed a tow truck. I had to have it towed to DriveTime in Owings Mills, MD. I was dissatisfied with the purchase & I got a refund the next day. I would not recommend DriveTime to anyone.

I had heard about DriveTime from online ads (on Hulu) and when the need arose to buy a vehicle, I decided to give them a try. I found a couple of cars that seemed about right that were parked at the Henrico, VA office. The experience was fantastic. I was treated in a friendly and respectful manner and my preferences and concerns were heard. I never felt any pressure to buy. I did find the right vehicle and Jason ** was amazing handling the transaction with our bank and insurance company. At DriveTime you are in the hands of professionals who walk you through every step of the process and paperwork, and explain everything clearly. Their used cars are sold with a thirty-day warranty. They inspect the vehicle in detail with you before you sign, and deliver it clean inside and out. Overall, a great car-buying experience. Highly recommend them!

The customer service from Nathan and his supervisor is amazing. I wanted one thing I set my mind on but end up leaving with something better. Now what would have gotten the overall rating a 5 star if the car would have been detail to be clean and not sold dirty, and for the purchase they give you your first full tank for appreciation….

It’s always a nice feeling when you walk in to a office full of smiling faces, and most off all is that they help you in every way that they can to help us drive out off the lot with our new car, I would like to thank Terrell ** for all your help so I can surprise my girlfriend with a new ride, and also thank to your boss for his help also. Thanks again.

If y’all want to see anyone there…. Nikki was most definitely the best. Go see her. I had a great experience there. Thank you guys very much. You guys will not be disappointed. I will most definitely go there again. I love the car that I gotten from them. Very helpful.

I have never had an easier car buying experience ever!!!! They were courteous, friendly, upfront, and honest from the start. Submitted most of documents before I even went there, when I got there submitted bank statements digitally, test drove, signed and out the door. Thanks DriveTime, y'all rock. Would definitely use again.

I just purchased a 2016 Kia from the North Houston location and had a wonderful experience! The first point of contact that I spoke to was DeUndre and he was awesome! He quickly set up my appointment and was very professional. When I arrived for my appointment Richard helped me test drive the vehicles I was interested in and then was able to navigate me through the purchase process easily and quickly without any hassle. When preforming the inspection I noticed a nail in one of the tires and Richard spoke with the manager without hesitation to get it fixed. Overall I had a great experience from shopping all the way through to the purchase.

Did the online pre-approval first. The process is fast. It would have been faster, but negotiations fell through on my first choice. They allow you to do a full review of the pertinent features, which I thought was very considerate of the purchase. The second choice was better. Very thankful to the sales rep, Tanycka!

Great application, and approval process. Great onsite process. Disappointed that I had to spend $20 to Uber back to get the car I purchased because I drove another car to the lot and no one would follow me home. Disappointed that I have to go and get the inspection sticker. Disappointed that I did not receive a full tank of gas.

Buying car from Drivetime for my son and it's been in the shop more than he gets to drive out. Only had it for a few months. Extended warranty doesn't cover anything. Don't buy car from here. Not worth it. They suck.

This was Ryan’s first full sale and it was an honor because this was my first dealership car. Colbi and Ryan both made the process as quick and as easy as possible. I’m am truly great full that I came to them. They were so nice and we helped each other through the whole process. Thank you Ryan and the whole DRIVETIME team.

I had a great experience, Dyland was awesome he went over everything with me and made sure all my questions were answered. Dyland was very knowledgeable and it showed!! I would recommend anyone to go to Drive Time for a car. I want to thank everyone who was involved with giving me this opportunity.

I was overjoyed with my experience with Drive Time. They were very helpful with me picking out my car, and had patients as well. I will definitely be recommending people to give Drive Time a try. The staff was very kind and friendly, and knew how to treat their customers. I felt like I wasn't being forced into something that I didn't want.

It was fast and easy. Went on line, came in, drove home. The best car shopping experience I’ve ever had. They're 1 in my book. Facts I had been to several other dealerships just to get the run around and keep getting my credit ran making my credit score decrease. None of that with DriveTime. The name says it all. It’s drive time when you come in.

DriveTime in Winston Salem is a joke. The people that work there are very rude and will cut you off while you’re talking and trying to explain something! I got approved for a vehicle and I sent in all my income stuff like they asked and they kept on wanting me to send pay stubs in even after I sent 3 months of them already! I asked to speak to a Manager they refused to do that and hung up on me! I wouldn’t advise anyone to go to this place. Such rude rude people!

Miguel was a great salesman. He was really nice and knowledgeable about everything I had questions for. I was able to choose the vehicle I really liked and think I made a really good decision. Highly recommend Drive Time. It was a really quick and easy process. Thank you Drive Time and Miguel.

I would most definitely recommend going to drivetime!

Purchased a 2014 Chevrolet Equinox on 7/27/23. Within 3 hours the transmission was slipping out of gear, revving rpms. There was no transmission fluid in the vehicle. We broke down on and my family spend the night on the highway in rural South Carolina. I missed a night of work. Was able to get some transmission fluid in it to get it home. Had to fill the entire thing - bone dry. On my dime of course. Was referred to 3 service locations only to find out they didn't do transmission work. Just the worst experience I've ever had buying a car. With their claim to inspect these vehicles how could fluids be an issue. Simplest thing!!!

The buying experience was easy and pleasant. I am very excited. Definitely going to have the car checked out by a mechanic to make sure there are no major issues so we shall see where that leads but as of right now I am thrilled. My sales person so was nice to work with and answered all my questions to the best of her ability.

As a new customer of DriveTime my experience was great. The selection was excellent. I found the car I was looking for. The associate Breez I highly recommend. She went above and beyond to make everything go smoothly. My car is amazing. P.S Thanks. Thanks again DriveTime. It was surely worth my time.

I went to Drivetime in Dayton and I had a wonderful experience. They approved me for my dream truck. So nice and professional. I will choose them over any other company. Thanks to all the staff for being friendly and helping me. I told all my friends so far to come and look at the lot to see if they are interested. They all love my new ride.

Drive Time made it possible for my husband and I to purchase a vehicle. Linny was great. She made the process so easy. It was a pleasure working with her. She answered all our questions with pride and pleasure. I will recommend Drive time to any one. And see Linny you will not be disappointed.

The employees here are almost. It was a hassle free, smooth transaction. Will let my friends and family know if they're looking to purchase a car to go see Matt or Dane. They are very patient, we test drove a few cars. It was also impressive that there was gas in them, most test drive cars you have to worry if you're going to run out of gas. The atmosphere is laid back and calm. They offer you cold water and popcorn, and even a little play area for the kids.

Great place, great workers, and a positive environment to be around with if you want a vehicle. Best option to go, if you really want to get a used car, and pay a down payment on a vehicle, this is where you should go to. Great place to be at and great place to go y'all.

Went to Drivetime here in Jax FL off Atlantic Blvd and Allison was amazing. She worked with me and my mom to get the deal done. She did and I drove off the lot with my 2017 Nissan Altima. I got turned down at 7 places and was depressed so my buddy told me about Drivetime and to check them out. Well I did and now I have a car.

I’m so grateful to have found a reliable 2019 Hyundai Elantra vehicle, for my daughter and I, that was clean for a used car, and my choice of silver color. The extended warranty is great and convenient! Thank you for Gregory ** at Drive Time for providing great customer service and his friendly team! I have been referring them to my friends!

Drake was Nice. Great customer service. He went over everything and answered All our questions about the car. I would recommend Drive time to anyone looking to purchase a car. I love my car. He said they was going to wash it but didn't. Drive time is a highly recommend for all who are looking for a car.

Price online was price in store. Quick process for signing forms. No hassle. No **. Reliable car and great upgrades. Salesman was kind and very good at his job from customer service to product. Overall job well done. Definitely recommended to family and friends. Thank you Drivetime for your great service and time. Also the opportunity to get a decent car without all the strings attached and stipulations.

Matt, the salesperson was very courteous and we shared jokes and laughs together. He made the car buying experience very easy and smooth. I would buy another car from this team again. Same day deal and pickup within 2 hours is a very big plus for me. The only thing that was a little off a minus was that I went to the Lakeland location expecting to look at a car that I set up an appointment for, however they sold it and didn't inform me before I wasted my time to go out of the way for that car. I ended up back at the Brandon location that is only .5 miles from my job.

DriveTime is my always go to when I needed an upgrade or browse for another vehicle. I always come to them for another car and always get approve and drive away on the same day. They always makes everything seems so easy. Drivetime is my family. Mr. ** (Bob) helped me, and also took his time to make sure everything works in order for me to get the car that I chose. I will always recommend Drivetime to anyone or my friends if they needed another car.

Andre, did a terrific job of making the process painless and easy. From the initial test drive to finalizing paperwork and it was seamless with no pressure. I would recommend to anyone looking to not make the car buying experience a tedious one. Thank you to Andre and the rest of the team for making this experience a memorable one. The next time I’m in the market for vehicle, I’m definitely coming back to this group!!

Really was amazed how fast things went. Customer service was great. He listened to what I wanted and needed. Made my buying a car so much easier. Put me in a nice car. Without all the unnecessary hassle. Totally satisfied with the whole process. Would recommend anyone who’s looking for a nice used car go give them a try.

My experience with the development time rep was great. The first car I looked at was nice. But another car came in and the rep suggested that car. It had lower miles and was a newer car. I was very happy with the vehicle. I would recommend DriveTime to my friend and family

I would recommend drive time to anyone who needs a second chance. I will be back for another vehicle, and the warranty is great as well. Thank you all at drive time for the great experience and the opportunity.

Fast, friendly service. Cordell made buying a car easy. He even helped lower the cost of the car. We will definitely come back to Drive Time! He went above the standard for white glove service with us. We would highly recommend you at least give them a try. Thank you for all you did to get us into the car!

I Had a great experience working with the whole team. Made it very effortless to buy a car. Show me many different cars until able to get into the right one. Would recommend to friends and family. Was in and out in two hours start to finish. Very happy with the outcome. Will buy my next car there as well.

Great customer service. I love my truck. Quick and easy as long as you have everything you need. Do the app online, when you get to the store pick out your car and pay your money down. It doesn't change when you show up get the car you want. That's what I like about it. They did not try to sell me a car. The app told me what I was approved for.

Everything was good! I love my vehicle! Mr. Reginald and Mr. Ryan was so nice to me! They answered all of my questions. It was a nice experience. They got me in and out! I would recommend you getting a car from here! I love y’all and thank y’all again.

Spencer was the best ever. His vibe was so cheerful and he really worked with us. He said that we also entertained him. This place was the best very clean and very fast service. If you are looking for a car and you really want to know your numbers this is the place to go. Again spencer was really good and help us get in and out as fast as possible.

I would recommend recommend this to a friend because the woman. We dealt with was friendly, respectful and knowledgeable. We were greeted when we entered and we were assigned an agent who was great! We were impressed and we shared the information we had collected such as our paystubs, social security letter and retirement Income.

I mention something slightly wrong with the car after test driving it and the gentleman was somewhat pushy and insisted that the issue would go away as the car has been sitting on the lot for a while and not driven. Give it time and it will go away. WELL the slip between shifting gears got worse the 2nd day of having the vehicle so I returned it to dealership. ALSO because I paid cash and debit for downpayment, I now have to WAIT 15 DAYS for my down payment to be returned to me. WILL NEVER GO THERE AGAIN!!!!

Joseph Brown made the experience of purchasing a car from drive time, very relaxing. He wasn’t pushy. He listen to what I was looking to do and I can appreciate that. Possibly the best experience I have had purchasing a vehicle. It was definitely the first time I have ever left the dealership, feeling good about buying a vehicle.

Vehicle broke down the day I purchased it. Today is Monday, July 17, 2023. I can’t get the vehicle in to a place to have it looked at until Wednesday, July 19, 2023. Right now I don’t know what the issue is but it is running rough and blowing smoke and no radiator fluid in. Had to purchase 1 gallon of radiator fluid. Right now I’m a very disgruntled pissed off and do not want anything to do with that vehicle right now. Thank you.

This was the fastest way I have ever bought a car. The people were so friendly and helpful. My salesperson was Chris, he is very knowledgeable and straightforward. They had a lot of vehicles to choose from. I would recommend DriveTime to anyone looking for quality without pressure, this is the place to come. Thanks.

Everyone at the Eastpointe Drivetime was very friendly and helpful, Christian went above and beyond showing me multiple vehicles and made the process smooth as could be, look forward to doing business with them again in the future, as well as sending friends and family your way, thanks again for giving me choices and letting me test drive them to make sure I was happy with my choice, keep up the great work!!

Car oil not changed. Shows -3186 past oil. Was not reset. That's how I know wipers won't pass inspection. Won't clean windshield when light rain and have been on car awhile with rust on their frame. Old owner information for phone and calls still on and not cleared for safety someone getting their information. I work for Lynn smith Chevrolet and I do all the used cars that come in from trade to auction. I live 55 miles from the store where this car was bought. Call me back to get result of what will be done on this. My number is **. Thank you. Roger **. I am resetting the factory settings.

Quinton was so helpful and answered all the questions that we had! He was kind and courteous. Also had so great jokes! Highly recommend! Drive Time was also very clean, and professional looking. Played great music and was air conditioned which is a huge bonus on hot days in Sacramento while car searching!

The process was easy and smooth. Gus helped a lot with getting me into my new car with no problem. The only issue I had was the quote I was offered online and via telephone wasn’t the same in person. Other than that, there was no issue purchasing the car.

Salesman was great, patient, and easy to communicate with and very informative. The buying purchase was pleasant. They also had a great selection to choose from. I was able to test drive the vehicles comfortably on my own with no pressure. I am very happy with my purchase. I can't wait to enjoy my car and make it my own.

We ended up purchasing a car but our experience was a nightmare from start to finish. The icing on the cake was being showed a car. Being told the down payment was $500 which was our budget. Test driving that car. Falling in love with the car....Then being told we were showed the wrong car and that the one we wanted was $1395 down. Then we were showed the car we should have been shown in the first place and being disappointed. We ended up coming up with the money for the car we wanted. We feel this was done intentionally. Total bait and switch. Horrible thing to do your customers. I'm glad it worked out in the end but your employees should not do that. As we were leaving the dealership we heard them telling another customer the same thing they told us...."I'm sorry. We showed you the wrong car". It's not fair.

Quinton - from the Sacramento location was amazing! Quinton made my experience very easy! He was very knowledgeable, was able to give me many options that would work with my budget & get me the best vehicle for my work/time on the road. I am so in love with my new car & have been singing his praises to anyone that would listen! So yes if you are in the market for new wheels check out Drivetime Sacramento - Auburn Blvd.

Everyone at the Cortez location was super friendly and knowledgeable and very helpful! Filling out all the paper work, etc. was very easy and fast. We will definitely be back again when it’s time for a new car! Also Grace! Was amazing she did a excellent job! She really did make the experience better from walking in the door to walking out!

We drove all the way to Kissimmee to buy a new car and we had the pleasure of having Julio assist us and help us. He was excellent at his job and very nice. He had us in and out within 2 hours. Test drive included. Very very good service! Thank you so much!

She was a great help at the Winchester store here in Tennessee. Even with my disability she helped set up my phone and everything... K you're the best!!! I love my new ride and my kids are happy campers once again.

The representatives were kind, patient, knowledgeable and very friendly and I would recommend them to any of my friends and family members. I appreciate the opportunity to have worked with them through my journey the Torrance California office and the Downey California office. I will continue to be grateful for the services you provided. Thank you

Awesome experience buying through Drive Time. The sales rep, Ariel ** was very knowledgeable and understood my concerns. I drove home the same day in a fantastic vehicle. If anyone needs a vehicle definitively go to a Drive Time and your experience will be amazing. It’s tough buying a car but their explanation of the process makes it worth your time.

Tandrae was amazing! I was able to do a lot of my work via texting with Tandrae, so when I went into the dealership, I knew I was leaving with my new SUV! He was quiet, non-pushy, helpful and extremely nice. He made this experience a great time for me! So if you're looking for a great vehicle, don't go to CarWise, go see Tandrae at DriveTime!!!

Kandis was nothing but good with her. As I was talking to her she asked who helped me at the other location. Help and asking a question is different. No one helped me. I asked questions and they answered. No one showed me a car or even came outside to help me. Kandis deserve the full commission on this sale. She added me to this Stone Mountain location, went over the package deal, took out 3 to 4 cars, and had a smile on her face the entire time. Die her to split the commission is crazy. Please review and at least give her 90%.

Great customer service and help from all employees. Accurate on vehicle descriptions and good value for the used cars they carry, Beverly was helpful and test drive was smooth. She let me drive two cars and anything else I wanted to she offered 'cause she wanted to make sure I was happy with my car selection and pricing, I definitely will be bragging about Drivetime to my family, friends and whoever I hear that mentions car buying. This task is usually dreaded but necessary in life.

The Staff was very attentive, friendly and helpful. The progress from the beginning to the end was easy and smooth. Found the right vehicle for me. I am happy with my purchase. Will recommend anyone to go there. I am satisfied with my experience. I would choose to go back if or when I want to purchase another vehicle. This was my second time working with DriveTime, it's really worth the experience.

Austin was amazing and helped us out and got us in a new to us vehicle and we LOVE it!!! He provided great customer service and offered water. I recommend to anyone in the market looking for a vehicle. Head over to DriveTime and ask for Austin. They have a huge inventory to select from.

Our salesman was exceptional. His name was Bradley. He works in the Jacksonville area on Cassatt. He is upfront, listens and doesn’t push anything. We’re grateful for the fact that Drivetime realizes not all people with bad credit are bad people. We realize we’ll pay a little more but we’re willing to do that for a decent vehicle.

Saw the car on the Drive Time site. Made my appointment. We pulled up, since my car was dead I needed a ride; and the car was there waiting. Getting ready to go inside and Matthew was there to greet us. Very polite and professional. Made the whole experience painless and easy. In and out with the test drive and all the paperwork done, in what, about and hour max?!!! I'd recommend them. I'd go back

When I arrived at Drive Time everyone was so polite and helpful. Destiny was great helping me. She was so patient while, I was deciding on which car would fit my needs. She showed great customer service. Deantae finished up my paper work and he was great and showed great customer service. It was fast and easy to get a car. Thank you Drive Time!!

Thank you Anthony for all. You did to make buying our car easy. Would definitely recommend Anthony and will Buy again. Had some issues in beginning but Anthony made ever right and then some. So If you want an awesome buying experience go see Anthony in Gainesville. You won’t be disappointed.

Overall Sales person was great. He walked me through the process and made sure I knew about the warranty. When I didn't like a certain car, he came back multiple times with another car. The process was smooth and I am satisfied with the service in Round Rock. My car seem well taken care of. 5 stars for taking care of your customers!

Purchased a car from there. Have been making payments religiously. Kept up on regular maintenance. Had a problem. Their warranty company ignored it until the warranty ran out. Now it’s over $5000 to fix and not worth it. They told me, "Too bad, let it get repossessed."

I was given a copy of the installment contract stating one thing and told something totally different from the bank. I was also told I was sent an email with the contract which I wasn't. Something shady going on with this company. I was given one contact, and they submitted a different one.

The customer service in my experience was excellent but the cars at both locations are very ** but the customer service at both locations is excellent. Staff at both locations were very nice and very patient. Took the time to make sure I found what I really liked and did not complain and it is very hot out here in Las Vegas so I thank both locations' Staffing for being very patient with me.

Rebekah was extremely helpful and patient with me. It took a little bit to get insurance and she didn’t make me feel rushed at all. She went over everything expected and got me into something my first visit! She’s very friendly and I would come back when I need to upgrade to a different ride.

The guides were all great, and Mena was excellent. Made everything really easy. Top-notch service. Very knowledgeable and was able to answer all my questions and had everything in order. Didn't sit around waiting all day. I highly recommend. The car was clean and everything went great. Everyone was friendly and made the process of buying the car very simple.

Such a pleasant guy to work with on my son getting his vehicle. Thanks so much for your help, honesty and understanding with our situation. The knowledge of the process and the craziness of our situation was enough to make anyone frustrated but you stayed on task and assisted us with the process.

I am keeping my word to Ms. Sophia ** an employee at Drive time who asked me to give a review so I am; going to say thanks once again. It was a Central air-conditioning experience with sales Reps. who knew how to try and keep their Customers spirits up while explaining what opportunities they could offer or options just in case something came up that delayed them. So I say Thank you from.

My experience was excellent customer service was great. It was no waiting time. I got serve soon as I arrived. I choose the car I wanted and the experience was great. I would recommend family and friends to purchase from Drivetime. Overall the customer service was excellent and the store was very Clean.

Very disappointed in the vehicle I purchased. Some of the features were obsolete and no longer supported by current SYNC software. Am going to return it and look for another. Luckily there is a return policy. Laura is an Excellent salesperson—this is the 3rd car I’ve purchased from her at DriveTime.

Everyone was very helpful with the replacement of one car with another one. The wait time was extremely long even though I had been approved for the previous car that was not working. The car that was not working was returned and we were able to find another car that was purchased in place of the first car.

Since the first time that Ramon text me. He made my experience personalized and it was a very friendly and smooth process. I will recommend DriveTime in West Colonial to my families and friends. Ramon made it all more easy and Jan as well. They made it all possible. I love my new car.

Jason was very helpful and professional. Great experience explained everything. Even though they were busy I felt like I had his undivided attention during my purchase. I would recommend anyone having credit issues to visit Drivetime. I got my vehicle the same day.

Although there were major issues with this vehicle that has required it to be in repair for over a week now, Lucierne the manager at the Kissimmee location was incredibly helpful and kind while we were figuring the mess out. Still not happy that I am expected to pay for the time that the car is in repair but your staff was great.

Jan was GREAT. Spoke to him about wanting to purchase a small SUV but because I travel for work, I would be out of town for 2 weeks on an assignment. Well that assignment was extended a week. Then my flight home was delayed due to the weather. Kan stayed in contact with me and I was able to purchase a beautiful Mitsubishi Outlander. Once I arrived I was given a warm welcome and we had a lot of laughs. Ramon assisted Jan and explained everything in great detail and even asked me if I understood before moving on to the next item. I really enjoyed this experience. Great guys.

I initially started my car purchase two weeks ago at the DriveTime Marietta location. I was told that I had to return in two weeks because I needed some additional documents. I was able to return, but ended up going to the Union City location because it was closer to where I was at the moment, I called and spoke to Tia. She told me to upload my documents. I did and she returned my phone call and told me to come on in so that she could see if she could help me out so I did. When I got there I was greeted by Ms. **. She did an amazing job. They were able to verify all my documents and get me in the vehicle that I asked for. It was a very painless process.

Low pressure, hands on service made it easy and gave us options and explained everything well. Edwin ** was very nice, patient and accommodating and was able to answer all my questions and added valuable information I did not ask for. I had an issue with my first car and they switched it out within the initial 5 days with no questions asked. Very refreshing experience.

Summing my experience up in one word is easy, “perfect”. Everything about my experience went smooth as glass and was handled phenomenally by both Micheal and John. I was in and out quickly, everyone was personable. Perfect experience. Anyone looking to purchase a vehicle should absolutely consider DriveTime OKC. I will recommend anyone and everyone to your location.

The salespeople were not leeching over us. We test drove SUVS and the actual purchase was the quickest we ever experienced. Our salesperson was thorough and very knowledgeable with the numbers. I will definitely be back to purchase another vehicle soon!! I also will recommend ALL my family members to Drivetime. Thank you!!

I purchased my very first car on June 17, 2023, at Drive Time. I had a great experience with Drive Time. From the time I walked in to the time I got My Keys to my “New Car”. Great customer service, they answered all my questions, also explained to me anything I didn’t understand. Thank you Drive Time.

Marcel ** was very courteous and very helpful in my car process. The Jacksonville team was exceptional and friendly. They worked hard and made me feel comfortable. I would recommend anyone to purchase a car from them. I am just excited about my new car. They have a very easy approval process and you don’t have to sit the typical 4 plus hours to purchase a car.

I went to the Drive time in Cincinnati and was able to purchase essentially a new vehicle. Daniel made the whole process easy and had such a friendly personality! I have already recommended a few people to go there. I may also mention I'd been looking for about six weeks and was anxious because this was the first one I actually wanted to go test drive... He made it easy!

I highly recommend Drivetime. My experience was five star. Alan and Zane made me feel super special. I was in and out in less than an hour. No hassle whatsoever. Paperwork was all automated. You guys are the BOMB! Thank you so very much. If you truly need a newer vehicle with low miles, call Alan or Zane. LA **

Highly recommended, fast friendly service, all questions answered, no issues at all. Process was really fast, certainly will look to shop again in the future. Great selection, no hidden secrets about vehicles. Online process helps expedite services. Less down than other financial companies. Very honest, not like some, that give you limited information on financing and the vehicle.

I wasn’t sure if I was able to get a vehicle at DriveTime, as I was walking up to the doors I have met an employee there named Mike. He made me feel welcome and appreciated, and very confident that I can leave with a vehicle today. Little did you know, I did! I’m very happy with the service. He knows how to multitask between me and another who is also getting a vehicle. Great job, Mike! Gave me a great wonderful experience my first time with drivetime.

Drivetime Eastpointe management sales team, were great to work with. Very knowledgeable and very courteous. Process was real smooth, no pressure sales. We stayed in contact until we was able to complete the deal. My overall experience exceeded my expectation. We was able to get the vehicle that we desired have.

Jan and Jonathan made the process so simple. I’d been shopping around for about two months on the web and stopped in to see Jan. I wasn’t ready at that point but came back about a month or so later and was able to pick out a car I am so happy about and they got me out of a car I absolutely hated and gave me top value as a trade in! Thank you guys

Frederick was my sales person and he was great. I will tell people about him and how he treated us—very kind, patient informative, knowledgeable and helpful. Even the manager Janet was at our disposal, just a nice atmosphere. The only negative I found is that the cars were not cleaned and smelled of cigarette smoke. I ask another one of my friends who purchased a vehicle from another DriveTime dealership and she said her car was not cleaned and needed cleaning as it smelled as well.

At the Pelham Alabama location, our sales rep Shelby was beyond fantastic. This is the first automobile that I have purchased since almost everything has gone paperless. Shelby knew how to navigate through the foreign digital information without a problem. It didn't take any longer than any other time that I have purchased a automobile. She was extremely friendly, and informative. She treated us like friends instead of just customers. I would highly recommend her wherever she was working.

My Drivetime experience was amazing. I appreciate all the preparation and attention to detail. I was in and out in no time. Everything went smoothly. Everyone was very helpful. I felt comfortable and heard even though I'm a woman. Some dealers don't treat women as nicely as Drivetime did. I would definitely recommend Drivetime to a friend.

Cash was very friendly and down to earth. Made buying my car feel easy. First time buying a car by myself. Will admit was scared when I first went in. Have already told friends about Cash and Drive Time. Hopefully he will get more sales.

Excelente. Very friendly and social and helpful. Teach you step by step everything. Forgot the employee name but he was fun to speak with. I will finally recommended any time. I'm very happy with the purchase of my New car and I'll get my next car there again.

Great customer service from Priscilla at Covington Pike, no long way just perfect service. We need more reps like her. GREAT JOB PRISCILLA!!!! Keep doing what you do. Can y’all please get more clone her great job. She knows cars. Very polite, helpful, friendly, paperwork accurate and quick. Thanks DriveTime!!!!

Was a very friendly staff and process was really fast. Robert ** was great to deal with and explained everything to me. They will forever have my business when I am purchasing a used car. So thankful to all the staff from start to finish and also the follow up the next day.

The car I bought cost me over $6600 in engine repairs in less than a year of ownership. The car was obviously maintained only well enough to get through the test drive and initial few months, then everything started going wrong with the engine. And the SilverRock warranty they sold me for $3500? Completely worthless. They wouldn't pay a dime. DriveTime customer service? They had my money, and couldn't have cared less. Scam!

The salesperson Mr. Donnie **. Is a great representative of your company. I believe that this may have been the greatest buying experience that I have had. Especially since I've been a Widower. All I can say about your company is positive and to say keep the work going in that direction. May God Bless your company.

Rob at Drive time Indy west gave me by far the best sales experience for a car. Very patient, very helpful. I wasn't fully satisfied with my first choice vehicle and that was all on me, but with drive time's 5 day/300 mile return guarantee, Rob helped me get into a car that I really like and can afford! Thank you drive time and thank you Rob!

So I must say, I had one of the best car-buying experiences of my life. Alex was very friendly and professional and helpful. The dealership was very clean and all the staff were nice. There was a very good selection of cars. Was very impressed with the whole process. A+ I will definitely recommend Bradenton DriveTime. Alex thanks again for all your help.

Toxic, greed and unprofessionalism!! Is the tactics they use to sell inventory and if you have a complaint, Per the “clients complaint department” once they get the facts of the issue you will no longer hear anything about your complaint, they handle it in house. AND the only way to see a resolution is to do business with another one of their locations!! Like really? They wanna record you but don’t want you to record them, they condone the unprofessional and greed tactics their staff use to sell they inventory. Do Not Waste Your Time and Money With This Unprofessional Toxic Company!!!

I’m enjoying having a car that can get me home and work with no issues. My salesman was great. He helped me with everything that I need to know. The salesman also found a car for me. He was also very courteous. Thank you.

Thank you to Kalani for the wonderful experience. It was simple fast and easy. I called ahead and had the vehicle I wanted pulled up and ready for test drive and inspection. It was clean and ready to go. The man signed the paperwork to get it done. Really great experience.

I love my customer service representative Mrs ** from the Winchester location. She was wonderful her personality her business manner and friendliness was the most. She help me with something I love and can afford. I'm already sending friends to Drive Time

I’m very happy to work with DriveTime, specifically with Sasha in Torrance, he’s a very kind and friendly person, I recommend to everybody when you decided to buy a car from DriveTime, just ask for Sasha in Torrance office.

Absolutely I’ve already recommended someone to come Deundre **. The service was absolutely impeccable. Mr. ** was very patient and kind during our visit. We had to bring the first car back. Because my daughter didn’t like it. Even that swap out worked out well.

I was searching online for vehicles and came across DriveTime by accident. I input my info, thinking that I was filling indo out for financing. Well turns out I had filled out an application to pre qualify for Drive Time. I cannot tell you how thankful I am that it turned out this way. Within minutes, I received a welcome call and asked if I had any questions as to what the process was. I said yes and the sweet lady advised me of everything I had a question for. So, at this point, she transfers me to the GM Josh and from then on, I knew that I wanted to purchase from Drive Time. The professionalism, courtesy, kindness, diligence, effort, and efficiency of the ENTIRE staff at this location was something that was really above and beyond.

This was the smoothest process of buying a car I’ve ever had. It took a little longer than expected but being short staffed I understand. Kayla was patient going over Everything with me and letting me compare different cars to find the best option for me. I highly recommend.

Went into Drivetime to look at vehicle options and my wife and I were met by Miguel ** who was a very very nice guy. After speaking with Miguel for a few moments we went inside to see what options were available to us, we browsed the selection at hand and made a choice on a 2016 Hyundai Elantra GT which we are very pleased with. Thanks to Miguel ** we had a great experience and will definitely be repeat customers and definitely tell our friends about Drivetime and Miguel ** who was a wonderful representative for your company.