DriveTime Reviews

LG the general manager was super helpful, friendly and professional. I mean his professional and the way he went above and beyond was so much appreciated. He offered us waters and snacks and we will refer our friends and buy our future cars from Drivetime because of him. He’s Great and need a promotion

My experience was good from being approved to signing paperwork. Artavia was excellent with explaining everything I needed to know regarding my loan and purchase. I didn’t like the fact that the vehicle was dirty inside and out. When I asked the answer was we can vacuum it out but the guy that washes the vehicles isn’t there. I’ve never purchased a vehicle that was dirty even at a less known dealership. My vehicle has certain things that aren’t working so I’m needing to see where to take it for repair or checkup. The four stars are mainly due to the sales rep and she deserves a pay increase or award.

The team was amazing and making sure that I got into a vehicle after my vehicle was totaled out from the hurricane! Make sure that I left in the car that I want and make sure it made all of my needs! They made me feel comfortable and understood and definitely heard

Richard, Blake and Adrien were all great making sure that my car buying experience went off without a hitch. I appreciate all that each one of them did to ensure that was able to get the car that I had set my heart on. Thank you Drivetime for your help.

Got preapproved online. Went to Montclair office-test drove some vehicles-picked one for 15,000. Pressured to buy optional products. I refused except for 50,000 warranty. Manager Bo kept pressuring me to buy insurance which I purchased, then wanted to run credit again. I told her, "You guys are doing this all backwards." Then she claimed the computer was asking for 7000 down but they would take 5000. Her and a ** girl. I told both of them that I'm not putting that much down on a 15000 car. I spoke with the ins guy tonight and he said she did not call him about my refund. I feel they are running games and I am notifying corporate and the BBB. I also have a slight feeling about identity theft. Because of their actions. Something about them is not right and I will be checking my credit file from time to time. I will notify the FBI if anything comes up.

I lost my car in Hurricane Helene. Dilyn at Drive Time made it so easy for me to find another car. Many good cars to choose from in the lot. The paperwork was easy and fast. Thank you, everyone, at Drive Time for helping me get into another car so quick and easy....much appreciated.

Staff and management were happy and pleasant, very helpful and kind. My particular situation was somewhat difficult however they were able to accommodate me and get me into a car I quite enjoy. The entire process seemed effortless and they explained every step in detail. Go see the DriveTime folks in Pelham, AL and Huntsville, AL!

Overall was a great experience. Excellent staff, very friendly, very quick and accommodating. I would recommend to my friends and family, The appointment only lasted an hour and everything was finalized and I was out the door. Absolutely phenomenal staff such as Jose and Samantha. Very professional and courteous, excellent sense of humor.

Yesterday I was looking online for a perfect car for me. I received a phone call from a gentleman name Elijah. The car I was looking for was at another store, so he made an appointment for me to test drive the 2 cars that I really wanted. So I went there and met Laura. I was there close to after 5 pm and she got me out close to 7 pm. The paperwork was fast and quick. She made everything worked out so smoothly. No extra hassle, games, gimmicks or anything from her. She even helped with my insurance decision. I would recommend her for all of your needs. She has 20 years of experience so she can't do any wrong. Drivetime is where I would recommend my family and friends to go to.

I just want to say what a pleasant experience I had purchasing my car from Drivetime. Everyone there was a pleasure to work with and they did everything and more to get me in the car I wanted to take home. Dylan my sales rep was amazing. Ryan was awesome as well. They made you laugh and made you feel welcomed to the Drivetime family. I was very grateful for all they did for me. Thank you all very much for a great experience. You all rock.

My initial experience with DriveTime was great! We had an amazing salesman, we found the car we wanted (2019 Ford Explorer) and it was all within our budget. We did mention some small things we noticed on the car and they said everything would be covered within that 30 day window as long as we took it to authorized repair facility. Cool, was happy with taking the vehicle somewhere to do small repairs; as I know, not all used vehicles are perfect.

I had a quick and pleasant visit at DriveTime. Zach was my salesman and he did an amazing job. I love my new SUV! I will recommend Drive Time to my friends and family. Everything went smoothly and my salesman was professional and knowledgeable. I will be back to DriveTime for my next vehicle.

I’m so happy with my vehicle. The young lady that help me. Her name starts with an A. She was awesome, patient, beautiful and knowledgeable. She made my experience incredible and I adore her that. Kudos to her. Will highly recommend thanks Ms. A. You did great. The whole vibe there was very comfortable and entertaining.

Drive Time helped me when I needed it the most. I didn't need a big down payment. I loved how they only work with one bank. The process is simple and everything is legit as far as you are approved when you leave no they actually finalized it right there and then bank on the phone and everything

Very appreciated and everyone was extremely helpful and supportive. Also there were good customer service support. Didn’t have any complaints about the company. I would recommend anyone to go there!! Nice place to buy your First car from. I'm very happy about my car plus I love it and I appreciate all the workers who help me seal the deal. Thanks you all

Heard what I was looking for in a car. Such as I do not drive or ride in red cars. What I like in a vehicle & what I needed. Very professional & very courteous! Need a vehicle? Call them. Mike ** is your man. Be sure & schedule an appointment & they will be ready for you!

I truly enjoyed the entire process. I was able to pick my car and choose my down payment and card note online. Once I arrived at the Union City location, I was greeted by multiple team members, made to feel comfortable and the process proceed without any issue. They did not try to change the information from my online approval. I was able to test drive the vehicle.

Kisha was amazing going over each step of the process to make sure everything was understood! I had looked online and was glad when I saw my first choice still on the lot! Everyone at the Winchester location were friendly and so nice! The entire experience was amazing and I will definitely recommend others to check them out!

The experience was amazing, smooth, and very informative. The customer service was top notch and the process was super easy. The lot and facility was super clean. I've been telling everyone I know how Tim made the experience fun, fast and accurate. So if you're looking for your next vehicle make sure you check them out either online or in person. It's absolutely worth it.

My agent helped me so much in purchasing my first car which was the Jeep that I wanted. They were all so nice here and helped me so much. She also helped my wife answer questions about her insurance as well. It made my experiences buying my first car simple and easy.

I purchased a vehicle, they offer extra stuff with the option of canceling within 5 days. I try to cancel it next day and now no one can help. They just giving me the runaround, I try calling. Showed up in person and they always have a excuse not to take care of the issue.

Yes I had Jesse ** as my representative he was so sweet and caring took the time to find what I was looking for, and even though it took a while to get the ball rolling not on his part but just finding what I wanted and test driving them.. I was treated so good by all the employees working that day. A great review I wanted to let you guys know that Drive time in West Columbus ohio is one of the best car sales companies I have visited. Thank you again Jesse for all your help and patience. Colleen **

Staff were friendly & worked to get me in the vehicle I wanted, especially Dante who went above & beyond to resolve down payment amount discrepancy & “accepted” verifiable income! I will say from the banking side (Bridgecrest) - it was absolutely ridiculous that $80 in verifiable income was the difference between a $300 down payment & a $900 down payment; I had $4320 of “accepted” verifiable income & needed $4400 to drop the down payment from $900 to $300?! That math ain’t mathing!

Excellent customer service. In and out and answered all my questions. My rep was “Q” and made sure that the entire purchasing experience went smoothly. The Assistant General manager was also a huge help with my time there. I didn’t feel rushed and I got the best car that I needed in this time of my life.

Zach and Brian were a pleasure to work with at the south bend Indiana location. I didn’t like that the passenger seat belt doesn’t work properly so I’ll have to get it fixed out of pocket. The car did have a few dents and the steering wheel was very worn. Love my new vehicle. Awesome suv.

Great customer service, very friendly and helpful. Efrain ** was an excellent representative, he made sure we got all the discounts that we were eligible for. All the staff were friendly the moment we walked in. Worth the 2 hour drive to get there. Didn't find what we had set up the appointment for but they had a vehicle that was similar to what we wanted.

DriveTime Auto was the Best and fastest car dealer I've ever worked with. Francisco was very understanding about needs for buying a car. He was courteous and very helpful. I was able to drive off the lot with what I wanted not what they picked out for me. I would recommend Drive Time to anyone customer support, care very professional and knowledgeable.

I recently had a fantastic experience, thanks to Cherrelle ** exceptional assistance. From the moment I arrived at 10 am, Cherrelle ensured a smooth and efficient process. Her expertise and friendly demeanor made all the difference. I was impressed by how quickly everything was completed - I was finished before 12! Cherrelle's help was invaluable, and I'm grateful for her support.

Excellent customers service. From start to finish. She never stopped smiling and effort was beyond amazing. I really appreciate her for helping me. I appreciate her time and patience while test driving few cars. Thanks for everything. My smile has not stop smiling because of her and the Drive Time family.

Awesome car selection, awesome service, great knowledge and professionalism of fleet. I would definitely recommend Drive Time to friends, family, and customers looking to purchase a vehicle with quality. Their pursuit for customer satisfaction is top priority and they will make sure it meets or exceeds expectations. Drive Time is highly underrated in the car dealership business.

No coolant, window didn't roll down, GM was bare feet behind her desk, GM had her dog in the store yelping, made me sign paperwork 4 times. DO NOT BUY A CAR FROM THIS PLACE. YOU ARE JUST A NUMBER. Oh, not to mention the car wasn't inspected. Sounds like a horror movie film, Oh, and they added 5K to my contract without telling me.

So far I've paid over 1300 in repairs, that I was told would be covered under there added bumper to bumper warranty and yet nothing has been covered. I feel they played on my need for a car and I've haven't bought 1 since 1983 so it's a shame I allowed them to take advantage of me. When I called to ask to trade it in I was told the trade in value was too high and, "Sorry. Best of luck." What kind of attitude is that.

Drive time is good but when they say save your term that a lie. You going thinking you go pay one thing and walk out with another thing. By the time they add on the extra I was expecting to pay 500 dollars month. I ended up with 600 but overall they are good. That save your term is a lie.

My experience was great and very fast. I would recommend Drivetime to many others. I greatly appreciate your service. They welcomed me with great service and good customer service. I would say that I never been in a dealership where I had a better experience. I wish every time I came to a dealership I could experience the great service that I received.

I recently purchased a car from DriveTime, and my experience was fantastic! The staff was incredibly helpful and made the entire process smooth and enjoyable. They took the time to understand my needs and helped me find the perfect vehicle within my budget. The selection of cars was impressive, and I appreciated the no-haggle pricing approach. Plus, the financing options were clear and straightforward. I left feeling confident in my purchase and grateful for the excellent service. I highly recommend DriveTime to anyone in the market for a vehicle!

Cameron and Ian did a great job getting me into the car that I wanted. It was a long day but so worth it! Thank you both! Patricia **, My husband was well pleased with all of the people at DriveTime! We’ve been here before, bought two cars xx off of this company. Thank you all again for being very pleasant and mindful of our needs.

Everyone was nice & knowledgeable. Shaun was a big help with making sure I stay in my price range. The process was super easy. Would definitely recommend anybody to Drive Time everybody & will be back to purchase. Communication was also great. Didn’t have any problems. Always easy to get someone in the phone & texting was great

The staff was great and very friendly. I was able to test drive the vehicles that I was interested in and was appreciated their patience. I was able to get what I wanted. I will definitely let my friends and family know where to go for a vehicle. Thank you to all the staff at Drivetime on Bell Road for helping me get myself into a reliable car.❤️

The salesman was very friendly nice and I would definitely send customers to him. As I walked in he created me with a smile nice attitude and a warm welcome. All the employees there were nice. Didn't take all day and helped me with downloading the apps I needed to my phone.

Cody was great. Helped me with the seat issue and knew what he was talking about. Explained that if he did not have what I was looking for, one of the many locations would or he gets new vehicles in all the time. The experience from start to finish was easy and did not take too long.

Omg. Kevin is a nice, sweet person. He was willing to go out of his way to help me find a ride. We stay there past time but when it came down to it he knew what to do. I would like to thank Kevin for everything that he has done. I couldn’t afford the insurance. Kevin helped me find insurance. Keep up the amazing work Kevin. I appreciate everything.

My experience at Drive Time was great. No long wait. Got to drive more than one car to see what fit me. And the person that help Mr ** at the one on North Tryon Street just want to thank you, thank you, Thank you. Very kind and friendly

Alan was wonderful with our purchase. I just lost my husband in May and this was the first purchase I made without him. Alan was very helpful and so understanding. Definitely would come back, he never made me feel pressured and he worked with me to get something I could afford

My wife and I came to Drive Time just looking for a new affordable vehicle and the salesman we had, Vinny, was such an honest nice dude, he helped get us into the car WE wanted not like at other dealerships that put you into a car that they want you to have, the man deserves a raise! I would highly recommend drive time to anyone who wants a great car and excellent service! High five Vinny!

Everyone was friendly and answered all my questions. Even though they were crazy busy they helped guide me through my difficult situation with my finances. They were very patient when I changed my mind on my first vehicle and helped me find the perfect vehicle for my needs with a great payment. Definitely would buy again

No doubt they make financing easy, etc.... But if you go browse on their website, you will be inundated with phone calls. I now get 3-4 Drivetime calls every day. You'd think they would understand that if I'm interested, I'll be in touch. If not, stop calling me!!!

As I was driving home black ants started crawling all over the inside of the car and on me. Then the car started shaking and the engine light came on after I got on the highway. I wasn't allowed to test drive on any road with a speed limit over 45mph, if so I believe the mechanical issues would have shown up prior to purchase. Once I arrived back home I immediately took the car to Firestone per Drivetime's manager's directions. I drove THREE hours for this particular car. I had spoken to Derek prior to driving down and informed him that the 2016 Nissan Rogue was the ONLY car that I was interested in and set an appointment for 11:00 am.

Buyer Be aware. I purchased a 2014 Chevy Equinox from DriveTime back in March (2024) and later on that evening I had engine trouble. The next day I was able to go in and “back out” of that specific vehicle and was afforded the option to get another 2014 Chevy Equinox; this one with lower mileage. All seemed well…until I began having trouble with this one and had to use the 30 warranty for repairs. From then on, now here we are in September (2024) I have funneled more money into this vehicle than gas!

After I bought my car 3 hours later the transmission light came on the car. Won't go past 40 mph. I have to get this car worked on and I am still without a car. I was sold a bad car. They would not sell me the car I wanted.

I was looking to get out of my beloved BMW 650i convertible because maintenance was just too expensive. Made my way to the DT in Van Nuys and looked through the inventory with the rep. She was amazing, patient, & super helpful. The car I wanted was at a dealership in Downey and she basically did the appraisal for my bummer and most of the ppwk to start the sale. I then went to Downey to close everything out and that care team was just as awesome as the first, quickly giving me time to inspect the car, test drive and ask a million questions. Great experience letting go of my baby and finding a new love!

I am very satisfied with the outcome of my trade in. Brian & Seth were Truly Amazing and patient as to listening to what I was looking for and helping with an affordable payment plan with great insurance. Thank you guys for all your help!! I am super happy with my Mercedes.

I originally went in for a car I saw a few days prior, found out it had been sold the same day, Rodney worked with me to find something else that I liked. He was patient and friendly every step of the way. If I could rate him 10 stars I would.

Mr T. Treated me well with the utmost respect for what I was looking for I would recommend any of my friends when wanting to buy a car to go see him. It was so easy and non rushing to deal with. I am very happy with my purchase from him.

I believe that others would find help at this location getting a vehicle if facing financial hardship. Service was light hearted and professional. I felt that I was being offered my options and given ample time to decide. I am happy with my choice and with the outcome of my visit.

This is the second vehicle I purchased from Drive Time and each time my experience has been great. Great customer service, no wait times, the quote you are given online doesn’t change when you go into the dealership, rates are fair. Vehicles are in excellent condition. Both of my daughters also purchased their vehicles from drive time.

I had the pleasure of working with Shaun ** and he was simply amazing. The entire process was streamlined and super easy. From the time I walked in the door to when I drove off, the entire staff was professional. I highly recommend this car company. I can honestly say I was in and out within 3 hours. And might I add, I’m a returning customer.

Bought a Jeep Cherokee today. My Representative was **. He was very business oriented and took a short time getting me taken care of at the Chesapeake Virginia location 1705 S. Military Highway. The Team was great the young man at the service desk was wonderful also. Thanks for the professionalism displayed.

Everything was quick and easy. Jennifer was the best. I was ultimately upset about not getting the 2020 Sonata due to some title issues it had but Jennifer showed me the next best thing on the lot. Made sure I loved it and very friendly and overexplained things as she should.

I came into Drivetime uncertain about if I truly wanted the car I viewed online. Teneka was happy to show me other options and worked diligently to ensure that I made the best choice for me. She and Ethan were patient, knowledgeable, and efficient. The entire process was quick and painless. They explained my loan in terms that didn’t go over my head. They walked me through downloading the apps to help me manage my account and talked me through the process until I felt comfortable and confident to use it on my own. All and all, the customer service was top notch. I truly appreciate the attention and care of the Drivetime staff. I love my new car and will recommend anyone who is in need of a vehicle to call Drivetime.

Krystal was a great sales rep! She gave me car options in my budget and was very thorough and detailed about this process. She explained everything clearly and I'm thankful to have went to Drivetime, I was in need of a safe, reliable car. I am more than happy to refer everyone I know to drivetime.

Shakiya **. She was very helpful and her customer service was very pleasant, she explained everything about car I tested drove, I will highly recommend Drive Time to friends and family. So Stop in and check them out. I did and I love my new car. Thank you Shakiya. :)

Don’t fall for this. It isn’t true and you pay more because payments are every two weeks. Some months you pay 3 payments in one month. They automatically add gap insurance of 5,000 to your loan. The car you buy isn’t even worth the money by then. Just don’t do DriveTime unless you are desperate.

My salesperson was MILTON **, he's was very professional and knowledgeable. He made my experience of car buying excellent and easy. I would recommend him to all of my friends and family for their next auto purchase. All of my questions were answered and I love the vehicle I purchased. I would purchase another vehicle from DriveTime in the future. I thank the entire staff for an awesome experience and service.

Susan was awesome, she was ever so patient with me. She understood my situation, helping me in the purchase of my Kia. The staff there are very friendly and treated me with kindness. I’m forever grateful. Great place to purchase a vehicle. I will tell my all relatives and friends about Drive Time USA.

Great experience. Process was a little lengthy but that comes with the purchase of buying a new vehicle. I did my research and was pre approved before I got there so I knew exactly what I wanted. I did test drive a few others vehicles before I made my final decision. I ended up getting the car I had picked and was approved online for. No hidden fees I was told what I needed for a down payment before I arrived as well Highly recommend this place. Thanks Drive Time.

The one experience I’ve had with them is not what I expected. Firstly, the car I purchased didn’t come with floor mats or charger. (1st warning sign), second, stated it wasn’t in any accidents but have multiple panels painted with horrible color match, lots of overspray and pdr holes in dog leg. And finally, had car for 3 months, throws check engine light, took to BMW dealer only to find out there’s over $5000 in repairs to make it safe and roadworthy. Their Silver Rock warranty was advertised as bumper to bumper however it only covers very limited items (actual engine, actual trans, no components or accessories to those items). Overall would not recommend to anybody ever, however if it is a must proceed with caution.

Initially not a good experience. I thought I had car my wife wanted reserved through the website. It was sold before we got there, however over the next couple weeks the manager Aaron stayed in touch with us and ultimately we got a little better version of the car we wanted. Thanks Aaron

The service was fine, the vehicle was OK. I needed something in a hurry for my daughter and her 5 children. Her boyfriend could not qualify for a loan so I had to step in. The interest is SHAMEFUL, the payment gig with Bridgecrest is SHAMEFUL. The owner of that company is Rolling in the dough and screwing the little people. So you're poor, you have bad credit so let's charge some outrageous interest rate and by the time you pay this off, the vehicle will most likely be ready for the dump. Walk, ride a bike, ride the bus, save some money and buy from a reputable dealer and Lender with a warranty longer than 30 days. See the photo of the amount of interest per payment (Every 2 weeks) and the principal you are paying. Ridiculous, the rich get richer and the poor get poorer.

Found out the car had been wrecked after purchase. When returning the car and asking for a refund of our downpayment we were told that we damaged the car. We had picture proof that the spot they were talking about was shown in a picture that was taken on their lot the day of purchase. They took part of our downpayment to cover the damage that was not our fault.

The sales crew was very helpful, answered all questions, and made buying a car much less stressful than normal. The test drives were ready to go, and I was given excellent instructions on all aspects of the contract. They also explained how to potentially lower the interest rate within the first few months as my first loan payment due date approached.

Worst place in the world. I have a 2004 mustang gt 40th anniversary edition in mint condition and only 50k miles on it. Went to trade it in and they offer me blue book value at first which was over 7k then turn around and change it to lay only offering me 1,000 for it. They must be out of their mind. I wouldn’t deal with these idiots if they were the last place on earth. Rip offs. If you want to lose a fortune then have at it. Plus they advertise you to pick your own payment that never happens. They are full of deceitful lies. Stay away from these guys. There are way better places that will help you with or without bad credit.

Sean was thoughtful, communicative and very helpful - he has great customer service skills and made our purchase an enjoyable experience! He is knowledgeable and trustworthy - I would recommend him to my friends and family! We were very pleasantly surprised there was no pressure and he walked around the lot chatting - we left in our new car feeling like we had made a new friend!

Reading through many of these reviews, I wondered - where are the Drive Time locations relative to dealerships for Ford, Mazda, Chevy, etc.? In Riverside, CA the Drive Time location is across the street from dealerships or within a block or two. Does Drive Time take its vehicles to the dealerships for inspection prior to sale to Drive Time customers? Should that be done, issues can be resolved and a paper trail be generated.

The general manager helped get me in the car I wanted. Very nice experience. You have a great leader and team. It's nice to see management step in and help the team instead of having the customer wait! Way to go boss man! Next time I am looking for another car, I will be back!

Visited the facility with the goal of purchasing a vehicle. Marlon provided great customer skills and assistance with test driving two vehicles and deciding upon one. Marcus displayed excellent customer service skills as well during the paperwork and purchasing process. I was able to purchase a vehicle of my choice. Fast and efficient service and as provided.

Easy, fast and stress-free, I went to many dealers and none of them qualified me to buy a car, they asked me for too much money down and many requirements, with Drivetime everything was extremely easy and fast to get a new car and with a low down payment, great!!! Thank you so much.

Had to take rental vehicle back to Enterprise. Was at Drivetime alone. Couldn't drive 2 vehicles. Sale associates make sure I was picked up and back at my new vehicle. I was ever so grateful for her going out her way to make this happen. Thanks so much for a great experience. Delita **

I would absolutely recommend DriveTime. The whole process from start to finish was so easy. It was fast; the staff at two locations I worked with were friendly, knowledgeable, and helpful. Literally nothing bad to say! This was the best car buying experience I’ve ever had! Thank you Newport News and Henrico for everything!

My first time purchasing a vehicle. The process was so easy and my salesman, Billy was fantastic!! I am thrilled with the entire experience. I choose Drive Time from several other peoples positive experiences. The vehicle selection was great also. I got exactly what I wanted! I also am pleased knowing all their vehicles go through a very thorough inspection. My car was super clean and waiting for me at the front of the building. All associates are very pleasant.

I Really Appreciate Drive Time for Helping me choose a Vehicle That's Perfect for me, The Employees were Amazing and Really had Patience for all Questions and Concerns I Had, I Really Want to Give a Huge Thanks to Savanah ** for ALL HER PATIENCE and HELP. She was Amazing and also the Young Man That helped her through Some Steps.. Great Team Work..

I had a great experience with DriveTime. Everyone one was nice and in good spirits. Sam was fantastic, he asked me what I wanted, I told him and he delivered with no hassles, no problem whatsoever. I will definitely recommend this place to everyone that’s in need of a vehicle.

My Name is David **, Drive Time located at 2221 Lehigh St, Allentown, PA 18103, sold me a 2014 Ford Escape, I have had the vehicle only 4 months and the following issues occurred which were not covered by the warranty. A Right ABS Sensor, Temperature Sensor and a New Battery needed to be replaced. Also the Rear Shocks needed to be fixed and the Right Axle needed to be adjusted. These repairs are over $2,000. The vehicle also was in desperate need of an oil change. It was as thick as sludge which was surprising because I barely put a 1,000 miles on the vehicle. I do not recommend doing business with DriveTime, from the diagnostic I did these issues were with the vehicle when I bought it.

We had a great experience at DriveTime. Shawn was the best guy to work with. Also Cal helped us out too. We got a beautiful truck and we got the note we wanted and down payment we wanted. I would recommend this place to anyone. We went to the one in Baton Rouge.

Had the best experience ever. Staff were professional and fast. They took their time to make sure I was satisfied with my purchase. They even set up the apps on my phone and car. They were patient and reserved my vehicle until I was able to return with the full down payment.

Great service, fast and informative. Never had a better experience buying a car. Dom ** and his whole crew were great and DJ gave us everything we needed in a quick and efficient way, the car is great and exactly what we needed. I would definitely recommend to people I know as I don't believe they quite understand exactly how Drivetime makes getting a car so great and affordable. I have plenty of family already booking appointments once they saw how fast we got it. Thank you to everyone involved in helping me and my wife secure that wedding present. - Johnny

Mr. ** and Mr. ** made me feel very comfortable. Mr. ** was very professional and patient with me. I thank God that he was there for me, when I lost faith in used car salesman. His professionalism help me restored my confidence in the car industry. Thanks for being there for me and my husband when we needed you. I love the car.

I was out of work for three months and my credit was horrible. I went to Drivetime two weeks ago and was presented with a decent offer of a $395 down payment for a very nice car but I did not have the down payment. Two weeks later, I had the down payment and was told my application was still valid but when I got to the dealership I was told that I now needed a $1,000 down payment, that the original car was no longer available and was forced to take an add on that I didn’t want. I told him that I only had the original $400 and that is when he directed me to the $500 down payment cars. He directed me to a car that was $362 bi-weekly and I told him that I couldn’t afford that and that I needed monthly payments. He ignored me and kept going until I finally said no.

We are highly satisfied with our purchase! Thank you for your patience with me Joe! You truly helped me choose the right vehicle to make me happy! Definitely stop and see the team at South Pittsburgh! Fast process in the dealership as well, the entire process was seamless! Thank you! Thank you! Thank you!!!!

Best car buying experience! Helpful and listened to what I wanted. Was kind and considerate of my interests and needs in a vehicle. Help me stay in budget. Would certainly choose Drivetime again!!!! Also will recommend our friends and family! Service was excellent. The easy of purchase would be hard to beat anywhere!

Marcus my agent was very nice, very patient with me and did a great job beings. Though I was very frustrated and needed a car but couldn’t find what I wanted he took his time with me and showed me to the right car. I would recommend Drivetime to the world. Thank you again for my purchase.

The car purchase experience was a nightmare with terrible customer service at the New Castle Delaware location. Representatives were not helpful at all, we had to travel back to the state several times, and they did not offer any courtesies at all. I was very stressed with the purchase experience and the documentation has incorrect mileage and other information incorrect on it. If that wasn't enough the vehicle itself has extensive mechanical problems and two definite collision sites according to DriveTime in network mechanics.

This was the best service I ever received when buying a car. Was very helpful and had great customer service! And this was the shortest amount of time I spent in a dealership, I was pretty much in and out. Being able to lock in my terms on-line before getting to the office also made the experience a lot better and quicker.

Austin ** was very helpful and moved the process along smoothly. Car was ready and clean for the sale. The drive test was better than taking on the parking area rather than McKnight blvd. I would recommend Drive Time to others in the future. I hope to do more business with them down the road.

The 2nd time I went in it was more pleasant. I walked out with the car I originally wanted the first time. Thank you Tequa for your amazing customer service! It was fast and amazing experience this time around! What I was quoted online matched. Very little Hassle and the car was in good condition for it being 2014.

I bought a vehicle in May, started having rear-end problems. They started giving me the run around saying this wasn't covered but still expected their payment then asked for them to trade out another vehicle to accommodate me, said they couldn't do that and I had to keep the vehicle for a year to trade it. Check your vehicle before buying from them, never again will I go there.

Marcus and the DriveTime team was such great help as soon as I walked in the door and with getting me to walk out with my new truck 10/10. Will definitely recommend DriveTime with everyone. One of the earliest way to buy a car without the long wait. Will definitely do this process over and over again. Thank you DriveTime.

I went in to test drive a traverse & loved it. Sales rep walked me thru paperwork & told me my down payment would be $700. I agreed & told him I would reserve it with $100 today & pick it up on Friday. During test drive the low tire pressure light was on. I asked for that to be checked. Jubert said he would take care of it. Friday afternoon I receive a phone call telling me my down payment has gone up to $2100. What? Why? Unprofessional & lack of knowledge of the situation. This could have been avoided but it was not. The rep was clueless & didn't care about the customer. I picked up the vehicle. Upon picking it up, it had 1/4 tank of gas, dirty car, 50% oil life & the tire pressure light was still on. I drove straight to Firestone to have the vehicle checked out. There were 2 nails in the tire. It needed 3 new tires. Silver Rock did cover the cost but this took up 2 days of my time. Bad experience.

I purchased a 2018 Hyundai Tucson which I am enjoying. What confuses me is I was approved with zero down and a payment of 454.00. I was not informed of the extra charges that did not equal the $454.00. I was charged $695.00 for LoJack, $3,555.00 for power train warranty, $1,035.00 for gap insurance. I wished these items were explained as add-ons or included in the $454.00 payment.

I was skeptical when my son said he found a car at a non dealership, but that has completely changed. Johnathan won us over and we will be back! He was amazing! Professional, kind, knowledgeable, and quick. He helped my son find the perfect car for his needs! He stayed within our budget and bent over backwards to make us happy! We will definitely be back for his next vehicle purchase!!!!

Well I surely appreciate the salesman. He great help to us, what questions we have he answered to us, kindly, calm, not rushing us. I give him 5 stars... He was helping others while I was doing the paperwork, gave us some water, he did not have no problem for me to take another test drive for the one I or we choose, just thankful, first time or second time we came back to DriveTime.

I love my experience with Drivetime. John ** took really good care of me. He helped me pick out the right car for my family. He is a very nice guy. The process was very quick. He walked me through everything I needed to know and made me feel welcome. He did a great job.

As a returning customer to Drivetime I was at ease knowing that everything will be professionally taken care of. The best part of my experience was the fact that I went online. I was pre-qualified and I chose a car that I actually wanted not being at a dealer where they stick you into something and say that's all you're available to get. My qualifications was sign and drive with zero down as a returning customer and Drivetime's reputation upheld that decision. Our sales woman Kat was incredibly helpful, polite and willing to go the extra mile for anything that we needed. We can't thank you enough. Thank you for another beautiful vehicle. The ** family

Brennan was very polite, he was very patient with me while I was looking for a vehicle. Brennan made sure that I was satisfied with my purchase. I have recommended him to several people that will be purchasing vehicles. Brennan deserves a promotion or a raise. He is very professional as well.

My salesperson was Clifton, from the West Chicago dealership. He was very helpful in getting me the car I wanted. I would recommend DriveTime to all my friends and family. This my third time coming here and each time has been great service. I like the payment options of paying bi- weekly or monthly payments.

She started the customer service / sales/ part very polite and patient and kind but as the process went on she became very rushed, distant and had an attitude when I needed her to re explain something. At the end of the service she decided to begin helping another customer while my husband and I waited.

Thank you John ** for a great time. You were knowledgeable and speedy with your work. It was a great experience for me. Thank you John for your time and knowledge. You're the best. Thanks for your help and understanding. You're the best. Thank you. Go Hyundai all the way.

I’m excited about the new vehicle I’ve purchased from DriveTime. Their employees were remarkable. I will recommend anyone who needs a car to go to Drive time. I’m very pleased with the vehicle that I’ve purchased. Thank you Drive Time for making my car purchase experience very pleasant and comfortable.

Rey was very professional and friendly. It was a pleasure doing business with him. He kept us informed with the process of the loan transaction. Rey assisted us in finding the best vehicle in our budget range. He also provided us with options for payment plans. Rey was very knowledgeable in providing our car payment amount to fit our budget amount and payment due date to accommodate our budget.

I visited the Lombard location recently on a Friday. The minute I walked through the doors I was greeted and assisted immediately. This location has a very well trained group of individuals who not only talk the talk of customer service but walk the walk of customer experience. Although I had the opportunity to work with Alicia at one point (amazing all around) but my final experience was with Jwon. This guy exemplified the best customer service experience that anyone could encounter at an establishment. He not only gave me and my family an awesome customer experience, the knowledge he presented was topnotch and outside of anyone’s league that I have encountered at any dealership. His laid back, nonchalant character just made you feel like you’ve known him for ages.

Staff was very nice and helpful. Started talking with someone 3 hours away from me but with his help I found a car only 1 hour away at the Bakersfield location. When I arrived, everyone was nice and greeted me right away. They were busy and my sales lady had a few customers but still managed to engage with everyone. Thank you DriveTime for a smooth experience.

First time buyer. I had a very great experience. They help with your budget and everything was fast, easy process. I would highly recommend Drivetime. They will work with what you have and have a-lot of different vehicles to choose from. They also explain everything you need to know which makes the process easier!

I appreciate Chris our salesperson. He was patient and knowledgeable. I felt he was doing his best to give me solid information to make my decision. Not often do I see my husband get happy while purchasing a car. He smiled. That was good and I was able to do the purchase pretty confident that we went the right direction for us.

2018 and a 2014 should end up being the same prices at the end of the deal. Also it is important to tell people if you get a forbearance on your car payment GAP will not cover the missed payments. Time to get a Car and make the price make sense.

Pleasant experience, courteous and friendly staff. Cory was very outgoing and explained everything we asked! The process was very easy, takes about 20 minutes to be approved. Good selection of vehicles to choose from. Clean and ready to go. We ended up purchasing a different vehicle than we went there for in the first place.

Yes I would recommend people to you all for a purchase of a vehicle. Your staff is very friendly and wanting to help you look for the vehicle that most fits you. I was very Happy and Satisfied with the young lady that helped me. And I would recommend to all to other people whom are looking for that perfect vehicle. I know other people would be satisfied with the purchase of a vehicle.

Ayesha was truly a professional. She handled all of my questions, and concerns about the cars and the loan process brilliantly and Anthony who closed the transaction was exceptional as well. They both made the process smooth and frustration free which isn’t normal when buying a car. I appreciate both of them.

When I entered the Drive Time store in Glendale, I was enthusiastically greeted by all of the salespeople on the floor. Seth ** came up to me, introduced himself and said that he would assist me. I had already done research on their website and became familiar with their sales procedures. I gave Seth the stock number of the SUV I was interested in seeing. It was a 2021 Chevrolet Equinox LT which was super clean and almost in new condition with under 40,000 miles.

Emily made this process so extremely easy. She was pleasant & very sweet… I am recommending all of my friends & family to her. I was nervous that I wouldn’t get approved but she reassured me that I would be prior to my appointment. She was simply amazing & I appreciate her & her help.

Seriously easy as 1,2,3. Granted, the terms that generated online changed a bit once I got to the lot; I’m still satisfied w my purchase! I was in and out, keys in hand in under two hours. (Pretty good given there were 3-4 customers ahead of me as I was a walk in.) Thanks DriveTime.

The experience was great. We really liked our salesman John **. He was very nice and polite. He knew everything about our car and was knowledgeable about the whole process. Great company and would recommend to anyone. The car was a great deal and for our budget. We will be a returning customer.

Colbren ** was my salesman. He was very helpful and knowledgeable through every step of the process. He helped me get the truck I wanted. I would recommend him to anyone looking to buy a vehicle. There was nothing negative I could say about the whole experience. I would recommend Drivetime to anyone looking to get a used vehicle.

I had a awesome experience at the St. Paul, MN location. Michael C. took the time to walk me through the process and made the car buying experience a positive one. I always dreaded car shopping as most dealers don't have patience or time unless you're putting big money down. I highly recommend Drive Time.

As always excellent customer service paired with an awesome inventory! Kyle **, you're the g.o.a.t., as my son would say. Thank you for helping us and doing everything in your power to get us driving off the lot with a reliable and quality vehicle. My second but certainly not last vehicle purchase from DriveTime.

I went to DriveTime on a Friday night. I was not rushed to find a car. Everyone made the process simple and assisted me in finding a car that met my needs and finances without being pushy. I highly recommend them to anyone looking for a used car. I love my new car.

Our sales person Susan was excellent. She was very knowledgeable at what she was doing. She went above and beyond to help us get the car we wanted. The management was great. Very friendly people. Best car dealership I have ever dealt with. I would recommend all my friends and family to go there. Thanks.

My experience was simple and easy and no gimmicks! Loved my experience. Will recommend to everyone. Please prequalify before you go to make everything go smooth. It was not a long process at all and the prices are very reasonable. You don’t need perfect credit either. They will work with you.

My sales rep was Awesome, Very patient and Respectful.. Thanks for the great customer service, Enjoyed my visit. Will definitely recommend Drive time to my friends and family. Look forward to seeing you guys again in the future if I should need to purchase another vehicle. Again, Thank you for everything.

This place has great service and everyone is very nice, Christian ** is who helped us and he made us feel welcomed and answered all the questions we had, now we will be leaving with a vehicle we got to pick out ourselves process was an easy process, I give this place 5 stars

The Drivetime site is a joke! Real time down payments are completely different when you go into the dealership because everyone's income isn't $3,100 monthly...Misleading at the most! No thank you drivetime!!!

Ashley and Q were both great to work with and had great recommendations. There was a quirk with the first car that I chose but we were able to get it resolved and they found an even better option for me! If you are in the market for a car I would highly recommend working with Ashley and Q!

You guys went above and beyond in assisting me with finding the perfect vehicle for my needs. Your courteous service was greatly appreciated. The friendliness of the entire staff was so inviting and pleasant. I was in and out with accurate and completed documentation and my vehicle. I look forward to all of my future visits and will be recommending everyone to your business. Thanks Again.

Taurus and Adrian was very helpful ☺️, very knowledgeable and very polite. He took his time with me and not just threw me in anything. Got me a car with very low miles and great warranty and a good down payment. Wrapping up the sales with Adrian was a pleasure.

My salesman and manager were amazing. It was a smooth and productive process. From the start to driving off the lot, the process was good. Any obstacles we got past them and every vehicle viewed was clean and well prepared. The financial prequel was a huge help.

Customer service is top notch but there are issues with my car that I should have been notified about at time of purchase. I will recommend Drive time as soon as my issues are resolved. I think Ryan and Alan are great but Ryan was the most helpful. l am seemed a lil confused at the amount of cyl a car had that I was looking at.

Thank you to everyone at the Kissimmee DriveTime location! I never thought I'd be driving such a nice car. My credit isn't the best so I really didn't think I'd ever get approved but they reassured me and made it happen. They didn't mind my kids at all and they were so sweet to them. The car is amazing and Luis is an amazing salesman!

Updated on 08/22/2024: Day 12th still don't have a new used car, being jerked around at the Cassat Ave location and also customer service had to drive 40 miles to get here for my wife to sign another paper, could had it done day one and this paperwork takes 7 days, before that we might hear something about the car we are trying to buy, called several times and most of the time no one here has a clue what's going on even with all the stuff that they wanted, and if I could I would not even rate this as a one star, and the ads on tv are a joke, full of lies.

The experience overall wasn't bad. I bought a 2019 Buick Encore on a Saturday August 10, 2024. I returned on Monday to report my hazard lights not working. The sales lady I worked with to buy the vehicle stated we checked the lights. I told her yes we did, but never the hazard lights. She said if the turn signals work, then the hazard lights should have worked, they DON'T. Today is Tuesday the 13th and I still don't have hazard lights on my vehicle.

I purchased a car last week, I brought my husband in with me. He was saying how easy it was to purchase a car at DriveTime. John & crew were amazing, he keep giving me different options and was great because I wanted to test drive a lot of vehicles. Glad I purchased at DriveTime, definitely will recommend the staff at this location in Lakewood, CO. And in 30 years of buying cars, I have never had a salesman call the next day to make sure everything was good. See you guys next time. Customer for life!

Very unhappy about vehicle performance with transmission, braking and turning noises, leaking underneath and change oil light is on just days after purchase. Test drive was stop & go only. Vehicle wasn’t manicured, washed (had old duct tape markings on sunroof.) No car manual, No floor mats, No tire stem caps, etc., etc.

Day 1: While I was waiting for the temp tag I noticed the tire was low. As the salesperson was putting air in the tire it was leaving out but somehow he managed to get the air back in. 5 minutes after leaving the tire became completely flat, stuck on side the road with no spare tire. I had to pay out of pocket to a mobile mechanic to change my tire. Well come to find out the stem valve was bad lol. So I had to get a used tire and a new stem valve. Day 2: The car stalled and I had to get it towed all out of my pocket. PLEASE DON'T BUY A CAR FROM DRIVE TIME THE WORST EXPERIENCE EVER!!!!

Andrew and Omar made my experience so easy and great! They helped me with everything I needed. Thank you so much. They made my next buyer experience easy. I will definitely recommend this place to anyone wanting to buy a car. I love my new car and the price.

The sales staff were great. I met with Tim initially for my test drive and initial paperwork. Garrett provided me status update on phone. Pablo finalized paperwork and car delivery. He helped me get all the apps on my phone to help with payment and theft. Drive time works with all credit types. Highly recommend!

I had the BEST experience at the N.Tryon store in Charlotte NC.. ** was AWESOME.. It was Quick and she was Very helpful and Knowledgeable.. GIVE THAT GIRL A RAISE.. she put up with me being hungry... LOVE LOVE LOVE my New to me car... THANKS ** YOU ROCK!!

In May they sold me an suv 2023 with 7,000 miles on it and after two weeks the transmission, oil pump, and other major components on this truck went out. Now we’re in Aug and I have yet to see or drive my suv. My thing is before you sell a car to your customer make sure you inspect it first, and customer make sure you asks a inspection report before you purchase (thank you for nothing Drivetime).

Clinton was very professional and detailed. I found the car I wanted and he made it happen. I’m a very happy customer. I have told some of my friends that are looking to purchase a vehicle to try DriveTime out. My daughter purchased one from there a few years ago.

I am not going to bash anyone by using their names. Yet I shopped in Athens Ga and at this time I’m not fully satisfied to say the least. I went with the hopes that I could choose between a few cars yet that fell off the table. I had a co-buyer go With me and just because he used an online bank they said he would need more proof to show his residence. So I had spent Over $100 to Uber to the location and been without a car for over 2 months. So next I was pulling up every account I’ve ever had to prove more of my personal income. So then I’m told I’m going to be limited on basically every car I had wanted to look at. No cars would be under $2-3,000 down. Yet my income was at or above $2600 or more. So now I’m told that I can pick from the only one I had driven or a few others that I wouldn’t have ever bought. So I’m now driving a car that has literally no horsepower. I’m given an (APR) of 29.40% and add ons were added without me asking for them.

This has been by far the best experience I had buying a car. Lorenzo was very professional and friendly., the other staff that I did encounter provided the same outstanding customer service. I like the fact everyone works together as a team!! Thanks for being knowledgeable, and transparent throughout the entire process!!

This is first time I can actually say the process went in order no unexpected changes. I did the application online and it said, "Congratulations you've been approved." I was skeptical so I called and customer service stated the same thing. They said we will make you an appointment bring documents choose your vehicle and that's it. Still skeptical I went to the appointment and I had an awesome salesman Shak (Owings **) and it wasted no time checking my info and he explained everything. I chose the vehicle test drove, did paperwork and I drove away with a ride.

I recently purchased a 2023 Nissan Altima from DriveTime in Tennessee. However, I completed my application with a young lady name Logan from the Conyers GA location. Logan was diligent by contacting the Tennessee store and placing a hold on the vehicle of my choice. Finally, Logan called me on the day of purchase to see if I needed any assistance. I highly recommend Logan to anyone that would like to purchase a vehicle from the Conyers GA location. Thank you, Kip **

Best Car buying experience I could ask for. Very professional, fast and all around just a great time. Definitely will be going back so anyone looking for a vehicle I would definitely check them out. They are the people that when they say they can help out even if you do have bad credit or whatever your situation is they can and will help you out.