DriveTime Reviews

“Communication**: The sales representatives was approachable, knowledgeable, and able to communicate effectively with me. She was able to provide clear and detailed information about the vehicles, financing options, and any other relevant details. She was very transparent and helpful. She answered all of my concerns and very detailed about my purchase. She made me feel comfortable and confident and my vehicle.

I received Great customer service all the way around. I Was able to get in and test drive my car and back out of the office without being there for hours. Everyone was friendly as well. They were well prepared for me to arrive and handle business in a timely manner

Brian **, Is the best, he has amazing customer service skills. He made me feel like I was a part of the family. I will be sending all my family to him. He deserves 10,000 stars. He went above and beyond for me. Thank you so much Brian!! Keep working hard and selling those cars.

My experience Saturday morning was great, the young man Alvaro ** was very helpful, respectful and walk me through everything. He is a terrific Customer Experience Guide. Glad to meet him. I will definitely tell my family and friends to see Alvaro ** to purchase a vehicle. They have good vehicle that’s in excellent condition, clean and reliable.

I worked with Denise, Jonathan and Lestainia **… They were all great and patient with me. And made my autistic child comfortable throughout the whole process. I would definitely recommend them and plan to bring my daughter to them when she is ready. Glad I returned to DT for a great car.

Excellent customer service and great experience on the purchase of my Kia Sorento. Daniel was very patient with me throughout the process of getting my insurance. I would purchase again in the future. It was a great experience at DriveTiime. I was able to get the car I wanted and was happy with my purchase. I would recommend my family and friends to purchase from them.

Great service all around. Everything took care in a professional level. I appreciate the professionalism from the seller and company as a whole. Thank you again. I would return again. Union city Georgia location. I love my car I received from you guys. I’ll be referring people in the future.

Going to this location and finding exactly what I wanted with no hassle whatsoever. The staff were friendly and kept it non-dramatic. Totally appreciated all the questions answered and how smooth a process that was involved. Will assuredly look to them again for future needs! Would strongly recommend going here or to a local location nation wide.

The customer service and attention from Shenea and her staff were excellent. I wish I would have come here sooner. I highly recommend the Jonesboro Rd location in Morrow, GA if you want great service, low-pressure, and knowledgeable people to purchase your next car from. I appreciate not being pressured into everything and being shown all my options before choosing a car. All the vehicles were clean and well kept too.

The experience was smooth and effortless. With the pre-approval I received on their app, I was able to have an idea of what I wanted and the price range. From beginning to the end, our sales person fully explained the process, answered all of our questions and was knowledgeable of the vehicle I chose. Would recommend to a friend.

The customer service at this location is outstanding. Matthew and Bagy were very helpful and took the time to answer all my questions in a timely manner. The car I purchased was clean and in very good condition. I will be recommending this location to friends and family. Thank you.

My sales rep Antonio ** was the best. He made the process very easy. I was very surprised about the quality and simplistic process. For once I found a business that followed through with what was advertised. I am forever grateful. This business help me out of a tight spot.

I had the best experience ever buying a car with Carlos and the team at DriveTime on Wyoming in Albuquerque, NM. It was the easiest experience ever and I walked out with a car I love! They were even able hold the car overnight to give me time to get my down payment in order. It was absolutely amazing.

New salesman Kerry. Did a great job, answered any question I had. Changed my mind last minute. Not an issue. Lady doing the documents very friendly and professional. Like the pay app. Not too sure of the low jack, hoping they don’t shut off while driving or stop at store.

Danny is a lifesaver!! He helped me get the exact car I wanted (a white Kia Sorento with 3 rows) with no issues at all. He was so helpful, kind and patient. He didn’t make me feel pressured into purchasing, he explained everything to me in detail and answered any questions I had. I’d absolutely recommend him to everyone!

DriveTime is a place you would want to purchase YOUR 1st, & YOUR last CAR, YOU WOULD BE satisfy with your purchase. I had a good sales person who help me drive off the lot with a nice car with low money down with affordable payments every month. The people at DriveTime are very nice & helpful.

My car buying experience was so pleasant. Jennifer ** was exceptional from the time I walked in. Her and her staff made my experience so memorable. She was very professional throughout the whole transaction. Went over and beyond. It was nothing short of amazing. Great service! I was able to pick out the vehicle that I wanted with not feeling pressured or coached. I am definitely a long time loyal customer for life.

Words cannot describe how grateful I am for the extraordinary service from the wonderful staff at Drivetime! They helped me every step of the way, and was very supportive in helping me to acquire my new awesome ride (2015 Mustang). The staff were so friendly, helpful, and very supportive in helping me with the payment process, the insurance, and even going as far as allowing me to test drive my ride before I made the decision. I cannot thank them enough and I certainly will be recommending them to all of my friends and family! Thank you to all of the wonderful staff at Drivetime!

Excellent service. Very friendly and helpful. Steven and crew went above and beyond to take care of us and getting us in a new caddy. I would highly recommend this Drivetime location. I will be purchasing another car later this year and they will be my 1st stop and probably my last. Thank you everyone who help and stayed late to get this done.

Kris was very patient and professional. We had our toddler with us and she was not keen to sit and be quiet. He still kept it all together and got us through the process of getting a new car. We were shown several options and he walked us through all the differences between the available cars we were interested in. He explained everything very clearly including the warranty and additional services we were purchasing.

Sean was very helpful. He helped me choose the right car and even helped me choose the right car insurance. I was very satisfied with my purchase. I was greeted at the door by all the employees. They definitely made me feel welcomed. I was able to choose my own car, test drive it and quickly did my paperwork with was explained to me. My car buying experience was awesome! Thank you so much Drive Time!!! You all were amazing!!!

My experience was great! The staff were all very helpful. There was a little snafu with signing the paperwork. (A product I had turned down was added to my loan.) The manager immediately helped Bob, our salesman, to correct the issue. Besides that, everything was very smooth and friendly.

I purchased a Ford Escape on a Saturday. Yes I did test drive in the rain. I mentioned to them about an alignment before I left. I didn't drive that fast going home. The next day I went somewhere and when I was on the highway, as you gave the car gas, it would immediately pull hard right. When you would let of the gas, it would nose dive and immediately pull left. It was very unsafe to drive. I took it back on Monday and returned. I then purchased a 2018 Chevy Equinox. Test drive in the snow storm. I purchased it. Very nice looking car. When driving this vehicle, it jerks, chugs, or something with the transmission in lower gears. I then read about it and it is a common issue with this car. Then to top it off, it was a wreck vehicle (which I knew) that was half ** repaired and painted. Still has bent up and smashed in parts behind the new bumper they put on. I don't know if I should return the car or use the 30 warranty to get repaired.

Great customer service. Great help from the representative. I enjoyed test driving and getting a great feel. I would definitely recommend a friend or family to Drivetime. The seats was comfortable. The waiting area nice and spacious. I enjoyed the wait time. They was very helpful at all times.

I was very pleased with my purchase and customer service was awesome. Yes I would recommend Drive Time to all my family and friends. The sales person was very helpful and so nice. Adrian was his name I believe. Thank you Drive Time for all your help. My family and I are so well pleased.

I must say this was the best vehicle buying experience I have ever had. All the representatives was very helpful, especially Mr Juan **. Being able to have majority of my documentation already done when I showed up is great. DriveTime will be my 1st option when purchasing my next vehicle.

Went in after doing online approval. Richard and Alex were amazing and attentive. They answered all my questions and was super friendly the whole time. They stayed after close to help finish up and I left with a car within 2 hours of being there. Will definitely be using Drivetime for all my vehicle needs. And check out Alex and Richard at the Live Oak store.

I received excellent customer service from Richard **, and Ryan ** at the Shadeland location. They are both very knowledgeable in their job rules. They went the extra mile to make sure I was comfortable in my experience of buying a vehicle. They made sure I knew all of my options in my financing. I highly recommend Drive Time East Washington location in Indianapolis Indiana. Five stars all the way.

Great company for what I experience. The only problem that I had was in the beginning. The dealer that I was sent to didn't have the inventory or the car that I wanted to look at so then I had to drive another 70 miles back from where I had just left. Other than that I had a great wonder time and experience with DriveTime. Both agent that help me was quick and to the point.

Drivetime took care of me. I had an issue with the first vehicle but they put me in another as soon as they could. I'm not going into detail but Thanks Reshina and Frederick for making me Happy. I appreciate what you both did to make the process easy.

From the online approval, to final paperwork; everyone was extremely helpful and made the entire process as easy as possible. Myranda made sure I understood every detail and was very quick to rectify any concerns I had. They were more than willing to help me get the best service possible. Overall an outstanding experience.

This location was nothing but helpful and a pleasure. Everyone that assisted was very professional. Organized. I came to this dealer twice due to my insurance and it was a breeze. Everyone made my experience purchasing my new car a pleasure. I will definitely recommend to anyone I know looking for a car.

Kylan was very helpful and I appreciate that he took the time and made sure that I was satisfied with my purchase. I will definitely be recommending Drive Time to anyone that is looking to purchase a vehicle from Drive Time. Thanks for being so helpful and understanding of my needs. My experience was awesome.

Thank you so much for helping me purchase my car. Good people to go to if you are in need of a vehicle. The lady at the front desk was very kind and helpful. She treat you like a real person and not just a regular customer. I will most definitely refer this business to my family and friends as well as coworkers.

My experience at DriveTime was awesome! Cash was beyond patient with me as I struggled with my choice selection. His product knowledge per vehicle was the best part of the entire process. He was kind to my family and treated us with such respect. His charisma was unmatched as we laughed through the entire visit.

Nezir was great and very helpful along with Matthew. Thank you both for your help and support. The customer service is wonderful and very helpful. They did everything possible to ensure I was satisfied with everything. The vehicle performance was excellent and I didn't have any worries after test driving it either.

No games are played when you apply on line and whatever it said on line it's going to stay the same when you go to your appointment with them. I went there at 11 and was driving home by noon with my nice and clean car.

Everything was great once they actually got around to servicing us. Had an appointment at 12 and waited an entire hour for someone to help us. Vehicle choice was not good at all. All the vehicles on the lot and somehow only 1 fit our budget. Not buying that. The vehicle we got also needs an alignment.

It was great working with you. Daniel was great to work with and he made sure to explain everything. When it came down to explaining about the benefits and features it all made sense. Very easy to work with and not having to deal with the long hours of paperwork.

Another great experience with Drive Time. Bought my first car with them 5 years ago and decided to trade it in for another one as I only had one year left on my payments and I was given an upgrade for my car. Everyone was upfront with all their information. Henry and Jose were terrific and very helpful. I was pleased again with everything and did purchase another vehicle. Will totally keep recommending them to family and friends. Thank you Drive Time for everything.

Very pleased with the buying experience. Emma was fantastic. Emma was very pleasant, easy to understand, and made the process great. She thoroughly went through everything. Made sure I understood things. Would recommend to friends. Very happy buyer with the experience I had. Will definitely buy from again in the future.

Very nice salesman and helpful all around. Great experience. Car they should me were good. Was not pushing or trying to force a car on me. Let me decide. Financing was easy. The whole time I was there took around a hour and a half. I was out the door. I would recommend DriveTime to my friends and family.

My experience was exceptional!! The Chattanooga team was excellent. Chris got me in and out of there with a vehicle that I wanted and not one they just wanted to sell. He was so nice. The service there was great!! My son is thinking about using Drive Time as well. Thanks.

Very great customer service, the sales person was very professional and knowledgeable, even the second sales person was very professional and knowledgeable as well, they answered any questions I had promptly, before completing my contract I was secure and confident about the Apps like Bridgecrest and LoJack go. I will refer any one I know to DriveTime, I am very happy with my new car, thank you DriveTime for this opportunity.

Faisal is an exceptional sales representative of Drive Time. My auto purchase lasted approximately 2 hours. Faisal understood that I was in a time crunch as I had to be at work at 3:00 pm. The auto is exactly as represented online. I’ve driven the auto approximately 50 miles. I am very pleased. I will definitely refer friends and family to Drive Time.

I bought a really great car from Sergio and he was very reassuring. Sergio helped to find me a great deal on a car that was in my price range. I had no credit, so Sergio assured me that the higher my down payment the lower the payments monthly. He also gave me a way to pay on the days I get paid through work.

Turo has been a great help. Way cheaper than dealing with your traditional car rental services. App is easy to use and has a wide variety of people hosting just about any car you'd like/need. Would thought change being able to send license earlier so verification can be done quicker than 24hrs.

Worked through with us and got us in a nice vehicle. Got me in a 2017 Ford Fusion with 56k miles for only $1000 down. And the workers were polite and respectful. They were very helpful and it didn’t take as long at all. I'm very happy with my visit.

I purchased my vehicle Saturday night. The salesman said he had to jump start the car because someone left the lights on and the battery died. I drove the car home and the next morning it wouldn’t start. Now I have to jump start the car before every use. I reached out to the manager and received no response. I will be bringing the car back. I missed a day of work because I had no vehicle.

Made my first solo vehicle purchase with them and the process was so smooth. I would definitely recommend them. Tanycka and Kalani at the Temple, TX location took great care of me. Absolutely love my new (to me) 2017 Expedition..She's fully loaded and Absolutely beautiful! Drove 4 and a half hours to pick her up!

Went above and beyond, made every easy peasy. Good employee. Helped with resources and gave advice. Greeted with respect and gratitude. Made sure he did all the paperwork he needed and made sure he got all paperwork done per secretary at the time. Stayed beyond his time to make sure the job was done. He needs five (5) stars

Customer service was A+. Everyone was very helpful. Cedric started helping us. Once he got busy he made sure that we received the help that we needed. They had patience with my family. I will recommend Drive Time to a family member for a friend. Thank you for our new car.

Staff was rude, I was referred by a family member. As I walked in no one said, "Hello. How may I assist you?" I was ignored, my wife was with me the whole time. She assisted me in the process. I didn’t find the staff friendly at all, the staff made me feel as if they didn’t want to assist me in buying the car.

My sales representative Shaquita at the DriveTime - Winchester location. She was very attentive and helpful and I enjoyed talking with her and being able to help me choose my next vehicle and I really appreciate everything and I really love my new vehicle. If you are looking for a new/used vehicle, go to the DriveTime, they will get you into the vehicle of your choice and you will leave satisfied driving off in your new vehicle.

If you need some wheels, I'd highly recommend DriveTime. 5 stars for the ease of getting terms you can afford to finance a vehicle. However, the car was filthy when we picked it up. The outside was so dirty we couldn't accurately evaluate the paint/body. The interior wreaked of cigarette smoke was not wiped down. Also there were no floor mats. The engine department was super clean and the tires were new. Again, great way to get the terms you need to finance a vehicle, thank you DriveTime.

I had a great experience with Dave when I came in to purchase my vehicle from them. I would highly recommend to family and friends, and will! They made it very fun and pleasant and an all around great experience! Definitely telling others about DriveTime in Lexington, Ky! I will be spreading the word.

Our experience was great. I enjoyed while being there. I had Rudy and she was fun being there. She was running all around but still waited and finished us. I will definitely be back but the ride was 3 hours. That’s was a long way. But overall we are happy.

Outstanding salesman, helpful, respectful, very funny, made the transaction very easy, outstanding salesmanship that would keep me coming back for another which it is my second car from you. I would recommend my friends to get a car from you guys especially the outstanding salesman that helped me. My wife also said she'll be back when she pays her car off for another one. Looking forward to see the same salesman again.

Tim was great at answering questions and sharing information (including via text) during my car search, and ensuring a quick purchase process once I was in-store at the Salem, VA location. The online car search and pre-qualification let me feel like I had some control without high pressure. Financing process was fast.

You sold me a bad jeep, my brakes went out 12 days into me having the jeep. I took to 3 repairs shop to get it fix and no one could get in contact with Silver Rock warranty and then my radio went out and never came back on. The dealer said I need a new radio. I am still within my warranty and it seems like you sold me a bad car. I want my money back.

Was a great and easy process. Joi & Lary were awesome. Was the fastest I ever bought a car!!! Great service. Definitely worth going to see them. It literally took me a hour if that in the dealership. Great people great service. Super satisfied. Thank you again. I love my new car and so do my kids.

Overall had a great experience. Friendly staff and the guy who helped me was Ryan he was super nice and answered all my questions. Truly grateful and they were very professional. Clean cars and nice many choices. I will make sure to send friends that way for their car needs. Dealing with other car lots I must say this one was top at customer service and that’s hard to find anywhere.

Great and fast service. Sales man Travis was super helpful and the time frame of service was perfect. I recommend Drivetime to friends. There is only one issue I had with the vehicle I purchased. Other than that the service was great. If you decide to purchase a vehicle ask for Travis.

DriveTime in Williamstown NJ is the worst company I have ever stepped foot in the lord. From the very beginning never answering phone calls. Forced us into a SUV we did not want and now we can’t trade in it because of equity. Are you serious? I don’t know what was worse. The way we have been treated or the SUV. The management all he could say is after stumbling on his words was, "Oh well. It’s decided. It’s our policy. If I was you I’d keep on driving right past and go anywhere else." I’m absolutely appalled how we were/are being treated.

My old car blew its motor and I desperately needed to buy a new car. Marrissa from DriveTime was the best!!! She was able to help me find the perfect car for me by phone and text, making the process very simple and easy to understand. She even searched each vehicle offered to me for specific options that I wanted, she was able to provide me with three options to choose from that matched the price, down payment, and monthly payment that would fit my specific needs, greatly reducing the time that it took to actually buy the car I wanted as well as setting me up with One Sweet Deal.

I will recommend everyone I know to go to Drive Time. I am happy with my purchase. I was able to get a car with no money down and you got a really nice car. I couldn't believe it!!! It's the best Christmas gift ever. Aaron ** was amazing and very knowledgeable and courteous. He's definitely an asset to the company and to customers. Thanks for everything.

I bought my car from Sacramento CA Drivetime. I loved the fairness and sales rep who helped me. Shewan ** was professional attentive and so thorough with information and checking paperwork twice. And her up beat attitude was a joy to be around. She made sure that I got satisfaction guaranteed with my car and with Drivetime service. She made sure I had her business card and that I can reach out to her at anytime with any future questions. Thank you. Pamela **

It was a wonderful experience Joseph ** was awesome friendly and really cared. Thanks for everything, he took time and helped me find a good deal on my vehicle it was fast and easy. Everyone else was friendly and helpful very friendly atmosphere would recommend them to a friend and family member or anyone looking for a vehicle, we picked out a great vehicle and a low down payment will definitely come back if we ever decide to purchase another vehicle. Michelle **

Allison ** at the Cassat Ave location is Amazing. Robyn was great too. I was looking for a great car that wasn’t brand new but in great condition. That’s exactly what I found. Purchasing my 2016 Nissan Pathfinder was a delight. The dealership provided exceptional service, guiding me through the process smoothly. The car's reliability and spacious interior exceeded my expectations. It's a fantastic choice for families, offering comfort and versatility. I couldn't be happier with my purchase.

Yes, I had an very humbling experience at DriveTime. The Salesman Albert treated me like he was a friend of mine. Even when things started to go sideways for a minute, Albert tried to encourage me and let me know that everything was going to be alright. At that time I really didn't want to hear that. The next thing I know, Albert calls me with good news. So when I got back to the Dealership, I apologized to Albert for getting upset, and the rest is history. Drive Time really made me feel like somebody. Thanks Drive Time!!!

With having to deal with insurance companies and clinics because of my car wreck, Tameka made it so each and fun. No stress with the process and I had a really great experience. Super happy that I'm in a vehicle that she she helped me get into. Go and ask for her if you are ever in the market for a new vehicle.

We purchased a vehicle and it was in bad shape so we bought it back. It wasn’t cleaned at all. Normally when you bought a car the dealership takes pride and will have it cleaned and detailed. The car had not been washed nor detailed inside. When we were able to see it in the daylight we seen it was scratched up pretty bad. Better Customer Service is needed.

Warning to all. Once you sign a contract with DriveTime. You will be LOCKED IN to accepting a a vehicle that has multiple issues and Silverrock will not fix them. They’re going to send you all over to different establishments just so you can run out of your warranty. They’re not going to replace the vehicle. When you get your diagnostic, there’s going to be multiple things wrong with your car. In which no one disassociated with drivetime as far as Silver rock or anyone else, drivetime corporate everyone has a nasty ass attitude, and no one cares because it’s not their vehicle. They will not get you a rental.

This was a great experience and management was highly involved to ensure I had the greatest and fastest experience that I have had buying a car. In the future I will return and ensure I speak highly of my car buying experience to all my friends and family. Thank you DriveTime for helping me.

Jose ** was excellent, patiently explaining every step of the process and seeing that we got what we wanted. It was our first time at DriveTime after years of using CarMax to sell and buy but it won't be our last. We will definitely be recommending this place to family and friends.

I did not know a lot about Drive Time, but this experience with both the Cobb location and Morrow location were unbelievable. I will recommending these two locations to all my friends family and colleagues. Everyone was helpful, very professional, both office was very clean, I like that fact that they all explain everything in a way that I could fully understand

Courtney was very helpful. He was not pushy or forceful in selling me a car. He was very patient. The atmosphere was pleasant. I felt I was in good hands. They were willing to work with me, until I was able to find a good fit. It was a refreshing experience, since buying a car is a pain.

Too HIGH! Why is a monthly payment almost $800 for a damn 2020 Ford Edge that has nearly 57k miles on it? It makes no sense. Now the representative that assisted me - she was lovely to work with. She's extremely cordial and professional. She needs to be promoted and given a raise. She went above and beyond. She made sure my experience was the best I could have in spite of the HIGH ** COST.

I am a returning customer, I was able to find the car I wanted. They really work with me. Everyone at the DriveTime in Pelham Alabama is friendly. Excellent Customer Service. If you are looking for a deal and people that care go to DriveTime in Pelham. Thank you again.

Mrs. Tia ** was very helpful and a wonderful person, very polite, kind and friendly. She went over everything and explain everything which we was there from morning to lunch time, Mrs. ** didn't push us away...and she kept us.

It’s my second time around. So far so good. I love how they help you with no money or with little money down and they let you test the car out alone is good. I’m a women and you know how it goes for a women but yet they make you feel real comfortable and making sure you making the right choices and if you can afford your payments.

I came in originally for a 2015 Mercedes. Just as I was about to leave due to the price change Jacoby jumped in and saved the day. The length Jacoby went to ensure I left with a vehicle. He crunched numbers and found a way to make it happen. Destiny tag teamed to get me finished up and Ian the manager was there supporting every step of the way. I was there longer than quoted but I am so glad I was patient because I love my new vehicle. Trust the sales team and the process. Drivetime Lafayette Road is highly recommended by me!

3 days after the purchase I was driving out of a parking lot and the car shut off in mid traffic. 2 weeks into purchasing the Kia Optima from DRIVETIME, started having shut off issues. This vehicle would literally shut off while driving it, at STOP signs etc. Going on 1 week of it being at “mechanic” shop…PEP BOYS after I had to drive 30 minutes to them, risking causing an accident, possibly killing myself or someone else because they couldn’t even offer to tow the damn car. And they still have no idea what the issue is. No offer from the manager for a loaner until they resolve the issue, no offer to cancel the contract and get something else, just a bunch of excuses and nothing more.

Great and fast service…. I was in and out in less than one hour… No hassle. Would recommend to all of my friends…. Sherlan was amazing..!! His customer service was outstanding and above and beyond… Keep it up… Thanks. Great dealership. They help you out where others turn you away…

Overall the experience was quite enjoyable and very informative. Mr. ** was very thorough and explained everything to me. I was nervous at first but I overcame it and asked questions about every detail and ask his opinion and my spouse. I made the right decision and will be back soon.

Jada was nice & ready to assist me with the purchase of my vehicle. The entire staff was smiling which made me comfortable. They treated me family. I would recommend Drivetime to anyone who wants a nice vehicle & is having problems with banks financing them. Fast, Professional, Caring Service! This is the place to go if you want a customer friendly experience.

Great customer service and friendly people the experience of buying from them was far better than a normal car lot. Would definitely recommend them to others and will be going back next time for my car. You can get to look around without being harassed into something you don't want and that says a lot to me so I would definitely recommend going to see them.

Everything went well. I was impressed with the professionalism and accuracy of the transaction. There were no surprises and the car was delivered as promised. No pressure to sell the optional service plan (although it was discussed in detail). I would buy another vehicle from DriveTime and suggest it to others.

Miranda in Chesapeake/Norfolk location was very knowledgeable and wanted to ensure I was happy. It was the best experience I ever had at a car lot. Miranda needs a big Christmas bonus. I would recommend anyone to ask for her. Customer service A1 she knows her job very well. Thank you DriveTime and Miranda for great service.

So basically I got the car this past Saturday December the 2nd, upon driving it back to Maine I noticed a noise coming from the front end of the engine. Excuse me, the front end. I just got this vehicle and it's now already making noises, I contacted pep boys but they cannot look at it until tomorrow December the 4th. This is not a good way to start a relationship with a car dealer. I hope I will not encounter any kind of pushback from Drivetime or from pep boys in regards of coverage of parts if it does need a new part. I am very disappointed that the car was not looked over properly and it was delivered in a very unclean way in regards of the interior. Unfortunately I cannot add any images since I do not know where the noise is coming from. The noise got progressively louder as I continue to travel to Maine. We shall see what pep boys has to say tomorrow.

This is my second time with Drivetime and I would choose them anytime I need a car. They are reliable and their cars are amazing! Customer service is great with assisting in anything I need, and store staff is just wonderful. They make your 3 hour stay painless and fun!

This was truly the most pleasant Car buying experience I've ever had.. My purchase was completed Ina little over an Hour... just fantastic.. Thanks DriveTime.. this is my second Drivetime purchase I would recommend DriveTime to all my car buying Friends. The pricing was right for the economy that we are currently in and so to walk into the showroom and see the selection, choose and not haggle about the price or down payment was bliss.

Everyone was very welcoming and friendly from beginning to end. They explained the process while going through the steps. They didn't hover while I looked at the different cars and answered all my questions. I would recommend them to anyone that may have been struggling with what place to go to for a car.

The salesman Evan at Drive Time at the Eastpointe Michigan location went the extra mile of customer service to make sure he got me on the road that same day. Customer Service is excellent, friendly and supportive with decision making on car purchases. I left the same day with a car I'm satisfied with.

I wasn't too excited to come in, I didn't know what to expect. But our rep made us feel right at home as soon as he opened the door to the office. He gave us 2 options even though we came in for one. He was patient, wasn't pushy or giving too much small talk. He covered everything, even things I didn't think to ask about and we drove off the lot in our new car feeling great about the purchase.

The Salesman got me together real quick fast and in a hurry. He really worked with me and informed me of everything upfront. No more walking around in the cold on my leather personnel carriers, no more getting around on BMW (Bus, Metro, Walk). Now it’s get in your car and go!

I saw the commercial like everyone else and decided to download the app just to see what I could find. No credit hit no problem I said. After a couple weeks later I get a hit in my credit history from none other than who? DriveTime of course, dings me with a hard hit that lowered my score by 50 points. I tried calling the creditor they use to see what they can do to remove this and all I get told is that there is nothing they can do about it and that I am now stuck with this hard inquiry on my credit report for 3 years. Do not use this app unless you wish to lower your credit score by 50 points!

I was looking for a car because I was having issues with the car that I have. I did find a car that I liked filled out application was approved. Then something came up and I couldn't get the car and my application expired but I did keep in touch with the gentleman there and just told me to fill out a new application which I did end up still getting the same car that I test drove. And I'm a happy camper.

Emily was very helpful and friendly. Did not like the way I got the test drive info, but did enjoy the test drive. The car had some minor damage but in good shape. Could use Carfax to get more details on servicing of car.

From the first moment I spoke with Ty on the phone to being guided by Fan through the test drive and purchase process, I had an excellent experience. I didn’t feel any pressure to purchase. Rather, I felt like Fan was putting our best interest at the heart of the vehicle selection and purchase process. I would definitely highly recommend Drive Time to anyone!

We had a few issues come up with financing and Jarvis was persistent. He got me a great offer for my trade in and some perks and benefits. I would recommend anyone looking for a car to go to DriveTime. It is easy and when it isnt so easy they help you through the whole process. Thanks Jarvis!

Kyle was very informative and helped me out tremendously. Would recommend to anyone. Was very easy to apply and got into a new vehicle without a lot of unnecessary hassles. Anyone who has issues with their credit and never would have thought they could have a new vehicle definitely try Drivetime.

Very helpful, very courteous, very patient, and most of all, very friendly. Alex is the best salesman anyone could ask for. He helped us with everything we asked and was extremely patient And friendly we will oh be customers with Bradenton Drivetime for the rest of our lives. They made the car buying experience stress free and easy.

Linny and Matt Both Did a great job at helping me get the car I wanted, They were both very helpful and understanding during the whole process. I love my new car. Thank you guys so much. If you ever need a car go the DriveTime in Brandon and they will help you get what you want.

Walking in not thinking I was gonna be able drive off with a new car the day I went in. A gentleman by the name of Corey really helped me understand on getting the right car for me and my family. Great hospitality. Very clean inside and highly recommend Drivetime. Good people. Make an appointment today with Corey ** in city of Escondido.

I would like to say with my experience at drive time with my son was pretty good. No long waits, Ayesha was very focus on what my son was very interested in and pick out 4 cars for him to test drive until he found the right vehicle. Much love to Ayesha for her help. We really appreciate her help and time.

Call to get help having to go through too much to get car fix. Called many time. Still no help. Car had to sit overnight at the market because it wasn’t start. Had to get a Uber home and pay for a Uber work the next day as well as getting home which was a really inconvenient to me and my family.

Glen was great at the point of sale. He was great at listening and understanding. Great with assistance throughout the process. One issue I have is that Glen spoke of repossessing the vehicle without the breach of the subject. Glen stated that if I were not to pay “the people who repossess the vehicles for DriveTime are very good at their job.” I will make every effort to pay for this vehicle and in a timely manner. I do not appreciate being selected as one who will not follow through with my commitment. This subject was brief but stayed with myself.

One of the windows doesn't go down automatically. It stays stuck, and the speakers and the car. Some of them are busted so they don't even play the music correctly and it doesn't sound nice, I hope it gets fixed and I'm able to get it replaced. Only one part of speakers work in the car.

We have bought for quite a few car dealerships, all the from brand new cars to used buy here pay here places. This was hands down the best experience I've had buying a car. The only stressful part of buying was which car did I like the most. Chad and Natalie were the best!!

Updated on 11/22/2023: I am back and this situation just keep getting worse with SilverRock's warranty. Today 11/22/2023. I was finally able to pick up the vehicle. SilverRock "NEVER AUTHORIZED ALL OF THE RECOMMENDED REPAIRS THAT TWO REPAIR SHOP REPORTED NEEDED TO BE DONE". Both repair shop is in their network, and they still "REFUSED" what both shops recommended. Both shops provided the same diagnosis for the vehicle. As mentioned above I picked up the vehicle today 11/22/2023 and the car sounds like something is rubbing against something. So, I contacted SilverRock again, as usual. I told the lady in the resolution department that I wanted to take the car to a Chevy dealership. I do not trust SilverRock's to do the right thing. She told me that they will only pay up to 1 hour for diagnostic. "I have the warranty. "FIX THE CAR THE RIGHT WAY".

This is the 2nd car we purchased from him this last few weeks. He is amazing and goes out of his way to be helpful and patient and very comfortable to work with. I will only be sending him anyone I know that needs a car. My son will be in to see him in the next month or two to get a car for himself.

I had the pleasure of working with Laura. The experience was so easy, so fast, and streamlined. Everyone in the dealership was knowledgeable and helpful, I’ve been RAVING to my friends and family about this dealership. Best of all I was able to drive away with the car I wanted at an affordable fair rate!

The team at Drive Time was fantastic. Vanessa set me up. Quester did all the paperwork and (I forgot her name) finished me out plus a hug from Quinton! They let me use the bow to take a picture! That made me feel too joyous! I'm so happy with them and my purchase.

Brian was a phenomenal salesman and very attentive. He was very patient and made sure he worked everything out so that I would leave satisfied. I would highly recommend the South Bend location and Brian as the person to work with. My experience was very pleasant and the entire staff was friendly and helpful.

Second time purchasing a vehicle with you guys and the process was way easier than expected. I appreciate the great service I received at your location, especially by mister Michael **. The approval process is also easy and quick! Thanks once again for making buying a car so easy and comfortable!

I’d like to thank everyone at DriveTime in Temple, Tx all the way from Abe to Kelani, everyone I came in contact with at the dealership was friendly and helpful. It was extremely easy and I thought pretty quick to get a test drive and purchase a vehicle. I know I will definitely be back when I need a second vehicle. I have already recommended them to family and friends; and will continue to. Thank you again to the team at the Temple, Tx location.

Wonderful experience. Joseph was very helpful. We drove 4 units before deciding and was very pleased. No pushy salesman. Will buy again. Very knowledgeable team offered us water, made absolutely sure that's what we wanted and completely satisfied. Thank you DriveTime. I hated car shopping until we came to you guys. The customer service was tremendous. Thank you Matt and Joseph for all your help.

I bought a 2014 GMC Terrain in July of 2022. I have had endless issues with it since buying it. Thankfully, I decided to drive it many miles when I initially bought it so I could use the 30 day warranty. The car completely stopped working and shut off, my children and I were hundreds of miles from home. Thankfully I found a local in Alabama who was able to fix it for me on a weekend, which was not fully covered by Silver Rock since they weren't an "in house" service provider. I have kept up with regular maintenance and continued to have issues.

Absolutely the worst experience anyone could have endured, approved, ready to sign papers and manager says $100. That's right $100 down on a $20,000 purchase at 24% interest. Pure greed!!! Buyer be aware of Drivetime forced sale and pricing, I won't be back and will spread the word!

Drivetime was great! I felt very comfortable getting a car with them and Bagdy and Armin were very helpful. They both made sure I understood my loan and always asked if I had any questions. It's great that the car tax is rolled into the loan and a very good warranty as well! I definitely recommend Drivetime over CarMax any day! Thanks again guys!

I had a very pleasant experience at DriveTime. The dealer reps were attentive, respectful and patient. John was very knowledgeable, forthcoming while writing with me during the process of my purchase. I would recommend going here to purchase a vehicle. They are affordable and will work with you. I was able to drive off the lot in a vehicle that is suitable and affordable for me.

Employees were polite and courteous. Very understanding about my situation. Most friendly dealership I've ever been in. They know how to treat people with respect which is one thing that I learnt in the military that you have to be respectable and kind. Great auto dealership. Would highly recommend Drivetime to my friends.

I went to the PA location with my daughter to look at a car for her. Vincent helped us and he was beyond amazing. Soo very patient, kind and informative. He was transparent and gave all info necessary to make informed and smart decisions. And he was not at all pushy. He made the experience enjoyable. Truly appreciated the efficient service.

Originally I just went to look around for a car, I really had no intention on driving off in one. Deantae was very Patient and helpful and super friendly, honest the best experience I’ve had when getting a car. Was able to get me in a great car and drive off that day!!!! Thanks so much!!!

Thanks for making a long hated event, an easy one. Easy to work with and easy to get through all of the paperwork. The easiest we have ever had. Thank you for that. Your people were top-notch, our salesman was great and those that helped him did so efficiently and professionally.

Bradley was very kind, very informative and was awesome sales person. He took his time when it came to my selections. I was able to view multiple selections, test drove multiple selections until I was able to find the car that I wanted. He was very patient with me because I was very indecisive. Bradley made sure that I was comfortable with my selection that I chose.

Damion did a great job walking us through the process for an easy and stress free car buying experience. The whole staff was courteous and the dealership was clean. I would definitely buy a car from Drive time and Damion again. The numbers online matched what I was expected to put down and what my monthly payments would be. Damion made sure the whole experience was handled and we didn’t need to go out of our way for anything. The test drive was effortless and the route was clearly laid out and the next car was at the curb waiting for us after we finished each drive.

I had the greatest salesman!! Arvelle took the time to explain everything to me and answered my questions I has at the time I was looking at a vehicle in another city but didn't want to make that trip. He still made sure that I had all my options covered making it easy when I went to the other dealership but saw another vehicle and he made sure I was comfortable in making my purchase. I will recommend Springfield DriveTime.

High Apr but I guess that’s expected with bad credit smh. But the car is good so far. It’s only been a day. So hope there no issues. We’ve bought a car here before. We love Drive Time. Thanks again for everything you guys at DT do for your customers. Awesome job!

No hassle, no cover ups, sincere and honest about payments and down payment. Very helpful people. I would definitely recommend to a friend or anybody that is looking for a good and affordable car even if it’s your first car or not, this was my second time buying from them and just like the first time I was very pleased with my purchase and experience with the deals the offered, paperwork was easy to fill out and very fast.

I had a quick & fairly easy process. I feel like I got a fair trade in amount as well. The staff was super professional, friendly, and nice. Marisol was really really awesome to work with. The only thing that I was unhappy w/was that I didn’t get a full tank of gas & a car wash. The car could have use a vacuum & wash. I also drove off w/a little less than half a tank of gas.

Brian ** went far out of his way to help me drive a car off the lot when I needed it the most. I came in with 3 test drives in mind. I took 3 and left with the car I actually wanted (none of the three I drove first…). I was surprised at a generous trade in value on my truck as well. I would recommend DriveTime in Pensacola to anyone. Excellent customer service and respect. Thank you Brian and the drive time team!

Special thanks to Logan (**), for being patient and knowledgeable about the vehicle! All three of you were awesome! I appreciated the different offers shown and discussed thoroughly with the option to actually choose the right deal for yourself. I'm happy that I decided to go with DriveTime of North Birmingham.

From the moment I first walked onto the lot until I drove off in my new vehicle there was no pressure, no stress, and no hassle. Every employee was helpful and friendly. The process was straightforward and I knew what to expect every step of the way. Thank you DriveTime for making car buying painless. I am enjoying my new car.

This was my 3rd vehicle purchase and the $1500 incentive that was used as the down payment was useful at the moment for my college age daughter. The process was easy and the staff was helpful throughout the entire process. I will continue to recommend DriveTime to all of my friends and family.

Andrew really made it easy and simple, the easiest car deal I’ve ever done. Loved it here And I also left with a car I really wanted. DriveTime was a great experience. I was in and out within 1hr and the test drive route was also great. I had many test drive options. I will definitely come back.

I have bought two cars from Mike, the assistant manager in Louisville Ky. He is absolutely wonderful! He made it stress free and was attentive to my needs in a vehicle. I returned a car I'd bought the day before and he was so helpful and understanding. The car choices were plentiful. I definitely recommend buying from this location.

This was my first purchase for my son and Steve made it the best experience ever. He was relatable, humble and extremely patient. He took the time to explain things to us, compare and not pressure. If every salesman could be as great as he would, more people would be driving what they want and not what they are "told" they have to buy just for a sale. As long as he is in sales I will only buy from him! Thank you Steve for all of your time and patience with this experience for us!

We had a very pleasant experience with Asia. We really appreciated how her management and other team members were right there to help her with any questions. Asia was very committed to helping us with our purchase and we appreciate that she was able to help us as it was a learning experience for all of us. Thank you so much Asia, Greg and the rest of the team!

Latoria ** at Drivetime on University Drive is an awesome salesman. She helped me and my husband pick out a great car, took her time, very nice, supportive and helpful. Would recommend anybody to go there. She took her time to help us go over all the paperwork, explained everything, checked all lights and radio to make sure it’s working on the vehicle before we purchased it.

My experience with DriveTime was Excellent. My sales representative's name was Jesse and he was amazing. Very professional, explained the process every step of the way. And he answered any questions I had. Very patient with me as I was trying to get my insurance information and payment processed. He helped me with choosing a vehicle that suited my needs.

A little mix up but overall pleased with my service. I was having a rough couple of month and this helped with the biggest issue I was having. He tried hard to make sure I didn't leave empty handed. He remembered me from my last visit and made me feel welcome.

I had to travel to Alabama. Had just got off work at 7 am. Very tired but everything was great. Did not take long to test drive and do paper work. Had a great experience. Quinton was a great salesman. Made my process look easy. I just want to say thank you to him.

This is our second time buying a car from DriveTime and this experience reaffirmed why we are repeating customers. Terrill was very helpful and answered all of our questions. Asked what I wanted and didn't steer me from it. Didn't upsell us or anything or pushed us on anything. Real down to earth and not the upsetting experience that other dealerships offer. Highly recommend for anyone looking for a new to them car.

Andre was amazing. He got me into an affordable vehicle and was patient. Top notch. The process was quick for a Saturday. In at 11 out by 130 in a new vehicle. Overall painless experience. He wasn't pushy at all. Great experience. I highly recommend to anyone with less than stellar credit.

Anthony was fantastic. He made the buying experience easy and quick. I was out of there within 2 hours. Everything was great. Highly recommend! Anyone who has less than stellar credit should go and see Anthony. He even downloaded forms for me and helped me figure out how to work the electronics in the jeep.

Nathaly was very personable and an absolute delight to have as my sales person! A+++. It was like buying from a friend. She and her manager, excuse me but my memory won't allow me to remember her name, helped me with the entire process, knowing my car buying experience was stressful. They made it very unstressed!

Very courteous and professional, top notch. Excellent people to work with, I will be back when I need my next vehicle. I would highly recommend buying from you to family and friends. Financing was a breeze and I had plenty of help to get it done. The car I bought was immaculate and everything worked as it should. This was my first purchase from Drivetime and I couldn't be happier!

I was down and out that day, I had a panic attack earlier in which I was hospitalized. All this was stress over finding a vehicle so that I can safely commute to work and school and transport my kids to school, doctor's appointments, etc. Somehow I was put thru to Mr. Samuel V. aka Sam. I told him what I was looking for and he said just come in that he'll take care of me but they close at 7. I called him about 615. He told me to come in. He was patient, calm, gentle voiced and I appreciated that just after having a serious panic attack. I was approved and drove out of there some time before 9pm. I really appreciate him helping me and the patience I have to say is 100% great for customer service. Thank you Sam. L.

It was a pleasure doing business with Marvin C at DriveTime Miami Lakes. No one rushed me in the parking lot as soon as I got there which was refreshing. Once he did approach me we took our time and he explained everything patiently. There were a few issues on my part but Marvin walked me through it and helped me tremendously. I would suggest my family and friends when they are in need of another vehicle.

The staff at the Shreveport location were friendly and very helpful. I came to the dealership Tuesday looking at a car. The salesman was very helpful. Unfortunately Wednesday he was not there but another salesman stepped in to help me out. They explained everything to me from payment to warranty. The whole staff was willing to help each other out. Awesome teamwork and dedication to help. I would highly recommend them.

Everyone I worked with was fantastic! They made it very easy, always friendly and enjoyable. I will recommend everyone I know. At the Round Rock location, Ryan was awesome, Josh and CJ at the San Antonio were great. I can't say enough great things about everyone at both locations. I was a difficult customer and they still treated me like I was their most important customer.

Cherri was excellent. Smooth purchase!!! Everything was ready and prepared before I arrived!!!! I think this was the best car purchase experience that I ever had!!!! My car was washed and ready for test drive before I arrived. They understood right from the start what my goal was!!! Thank you for making me feel important and valued!!

I walked into the building feeling like I was going to walk out with a car. And then I actually did. The amount of times I questioned myself while sitting there the young man was able to reassure me of my thoughts. The gentleman was very kind and polite. He had patience and was honestly allowed me to feel comfortable. All staff was helpful and kind.

Corey at Escondido DriveTime is amazing at what he’s does. Never have I had a 5 star experience with buying a car until now. To actually feel at ease without having to stress about buying a car is such a wonderful feeling. Testing driving was great, and we always had a moment to ourselves to figure out what we wanted to do. No pressure. You all have figured out how to make the experience of buying a car an exciting one, because in reality isn’t that how it’s supposed to be? Thank you again for such a great experience!

The vehicle I was looking at was clean. No complaints. I fell in love with it. The sales manager was very excellent. I will refer customers to this company. It was a blessing to me. And I want to thank Drive Time they were wonderful to me. And the vehicle is perfect for my budget.

Pre approved. All information sent ahead of my visit. All I had to do when I arrived was drive the vehicles I liked and make my choice on what vehicle I wanted. Once I made my decision, the rest was a cake walk. I was in and out within an hour. The men at the Morse Road branch were fantastic and Fan worked with me to get me set to leave with my new vehicle! Highly recommend!

Thank you for walking through the process. I appreciated the ease and speed of the process. I do wish there was more inventory especially on the luxury cars. I would also do business with Drivetime again. Everyone on the team was super friendly and knowledgeable. Clean office and friendly staff with convenient hours.

Visited last Saturday where I had the pleasure of working with Pierre. He has only been with your company for 2ish weeks. Wouldn't be able to tell by his demeanor. He made the whole process very easy to understand. Definitely a great decision to hire this guy. The rest of the staff was great, but busy. This left Pierre to the distraction (which he did great). Anyways, great experience and will return!

DriveTime’s customer service is hands down the best! They are so nice and really do work to make your car and the payment work for you! Nikki the assistant manager, David the general manager, and my sales associate Nathan were all so nice and really helpful and understanding of my concerns and needs for a vehicle.

Mr. ** of Drivetime took good care of getting me into a vehicle that I wanted as well as with the extra mile to make sure that everything was excellent. Gratitude to him, the drivetime staff and I will most definitely refer everybody that I know who is looking for a vehicle.

I had the best car buying experience at Drivetime! Austin was amazing and everyone was very helpful and kind! I highly recommend the crew at Drivetime at 175 N Academy Drive in Colorado Springs! You won’t go wrong and their customer service was by far the best I have dealt with in a long time!

Team was very patient and very kind! Even when I was late, they still stayed and helped until the end, I was still treated kindly. I will definitely be going back if I need another vehicle and will recommend to anyone!! Thank you so much Drivetime Owings Mills! I love my new SUV!!!!

The person I worked with made sure I was comfortable down to asking me if I wanted water while I waited for paperwork to come back. I got the exact car I was wanting when I came to dealership. The only thing I didn't like was that I did take a hit to my credit. I wasn't able to check my rates before buying. I had to wait for my credit check to clear.

Amazing customer service! I love the straight to the point not a typical dealership.. Although I am disappointed with the vehicle. I recently purchased a car a month ago. Drove it down south and the check engine light came on as soon as I hit the grapevine! I almost didn’t make it. One issue that was noticed was the air filter was completely filthy. Hasn’t been changed in who knows how long. Tried to deal with warranty and that was frustrating. So that is affecting the turbo in my car causing the issue. Whatever you do after purchasing a car have it completely checked out!

Zane assisted me with professionalism and had a great attitude. He was friendly and helped me with all questions. The purchase was fast and to the point. With my situation, he was still able to assist me. I got there about an hour before close and had options ready for me to test drive. Made the purchase easy.

Frank was a great. Question were almost all answered before asking. Very thorough. Will be a returning customer. Car selection was excellent and everyone at the dealership was courteous. Closing the sale was done extremely quick and without complications or confusion. The cars were set up one after the other for a smooth and quick test drive.

I'm glad I got approved for a vehicle because when I was younger I messed up my credit pretty bad so nobody trust me. But you guys trusted me and I'm thankful for that. Much gratitude to you all. Just wish monthly payments were lower but I have to start somewhere. I'd definitely recommend your services. Again gratitude to you all.

Purchased a vehicle 10/5. This is the 2nd vehicle I have purchased from DriveTime. Both times the staff were very helpful and considerate. The whole thing took less than 3 hours. Exceptional customer service! Salesperson was very personable! Would highly recommend to anyone! Will definitely be back when shopping for another vehicle!

Sean and Desmond and Zak were AHHHHMAZZING. THEY TOOK THEIR TIME. THEY WERE PATIENT, NICE AND VERY EXPLANATORY WITH EVERY DETAIL. THEY WORKED TIRELESSLY UNTIL I LEFT WITH A SMILE ON MY FACE!! Great Teamwork ❤️❤️❤️❤️ and I can't Remember the young lady's name at the front desk but she was courteous, smiled and handled me with lots of care. The energy in the office was warm, friendly and professional!!!!

This was by in far one of the easiest and best car buying experiencing we have ever had. From the moment my wife walked in the door to first test drive the Pilot to the moment we signed the papers for our car the process was smooth and efficient. We thoroughly enjoyed how professional and efficient everyone was. Omar made the paperwork work really well. Jamaal guided us through the process and April was nice too.

Samantha was curious and professional as well as respectful. She was kind and offered a drink of water on a hot day. She allowed me to do a test drive. She did not rush me. She did a thorough check for the inside of the vehicle with me. She did a thorough inspection of the tires. She did a thorough check inside of the vehicle. She answered all of my questions and helped me understand what she was explaining.

I had a great experience. Mr Mario was a excellent sales representative...All in all I would do it all over again and will recommend anyone to him and Drive Time. The prices were great and they will work with you. My car is great...I'm just very very pleased 100 percent with Mr Mario and drive time.

Everybody was very nice and assured me the process will be very smooth and successful. I got the car I wanted and I wasn’t there for hours. I’m very satisfied with my vehicle and the staff were very welcoming. Jake was very easy to work with. I would definitely recommend DriveTime to friends and family.

Drivetime made it easy and quick. Thank you. They did amazing and being my first truck ever I would not go anywhere else.. People were patient and let me drive any car and gave me time to select .. Let family know that if they were looking Drivetime was the place..

Process took too long, did not like not getting paper copy of transactions, setting up phone information fustrated me. Everyone was nice. Also could not believe warranty would make my payment increase so much. Can I purchase a warranty later? This review is too long. Also just like my purchase got to go now. if this is not a dependable vehicle you will get a review like you have never see nationwide

I had a great experience and didn't feel any pressure to buy a vehicle. I chose a vehicle with low miles and a fair price. The staff listened to my needs and made sure I understand the whole process of buying a vehicle from DriveTime. I totally recommend giving this company a chance to help your needs. Thanks DriveTime.

Mena the salesman was very professional and very helpful in my selection of the vehicle. Thanks to him I am driving in a 2021 Nissan Versa. I would highly recommend anyone to DriveTime. Again I was very thankful for your service. Your sales rep are so kind and very down to earth in talking to. Joe **

I would like to say that the dealership was clean and bright. My salesperson Rob made my feel important without the normal pressure felt when when buying a car. He was knowledgeable and extremely professional and I would recommend him for my family and friends.

Really happy that they remedied road noise before completion of sale. Not so happy it didn't have gas and wasn't washed. Also not so happy that the cobuyers address was listed as mine so that my tiny mailbox will now be getting all of their auto related mail and ads now as well. That will be a problem for a long time.

My experience with Drivetime was overall good. Jasmine ** assisted me Friday and Saturday until I left that lot with my suv. She was kind and patience. She did not give up although I wanted to. I really appreciated her help and I am enjoying my suv. Thanks so much and I will recommend others to you all!

Flew in out of state to drive back the exact car I wanted! The Plano team was amazing! Had everything ready! I was in and out and on the road under an hour!!! Great experience, will def use them in the future! They make the car purchase experience a relaxing pleasant one, rather than stressful!

Purchase process was so easy and pleasant. I give them a 10 out of 10. I had a terrible transaction with a company called Vroom. Which I would never never refer someone to. I went to Drivetime and was driving off in a new car in an hour or less.

My experience at DriveTime Laurel was amazing. I was very nervous at first but Kinea took her time, answered all my questions and was very patient with me. I put down less than what I thought and my car now is low. I am so happy with my decision. Thank you so much Kinea and DriveTime Laurel staff!!

This was one of my best experience with purchasing a vehicle the staff (Sam) was very helpful and knowledgeable. I came and had no clue on what to expect but Sam made sure I was treated right and he provided excellent customer service. The facility was clean and the whole staff was helpful when needed. I would purchase from Drive time again if I needed to.

My world got turned upside when my suv broke down and the repairs was in the thousands, I made the call to Drive time and they went above and beyond to get me back on the road. I was helped and taken care off by a staff that really showed they care and understand hard times.

Jesse was exceptional with following up with questions and keeping me informed. Made the process very easy and understandable with a great attitude. Found the car I wanted with all the options I was looking for. I would recommend working with Jesse for your car needs. I went to the West Broad location.

The price at the end of the 5 hour ordeal was shocking. I’m paying double the quoted price I saw on the site for a 10 yr old car. More than double. The guys were very helpful and polite. I like the car. The price I was first quoted was fair enough. The end price was shocking.

We dealt with both locations in Middle Tennessee and found all the staff friendly and helpful. We were not pressured into any purchase and when we were ready, we drove our vehicle home after about 2–3 hours of getting everything settled. I'm pretty sure we'll be back for our next purchase!

My wife and I had a wonderful experience purchasing our car at DriveTime Greenville NC. The salesman Mike was very knowledgeable on what he was doing, so it really made the process go quick and smooth. Not just saying this to be saying it. It's a.true story. Never thought a car buying experience could go as smooth as our process went. Go DriveTime.

The entire experience with Amber, at DriveTime, was excellent! She was welcoming from the start, making me feel right at home. She was very thorough and knowledgeable, ensuring I understood the entire purchasing and contract signing process. Amber was super patient, as the phone time with my insurance company was lengthy, lol. Thank you again for everything! You rock! I would definitely recommend friends and family to you guys!

I had a great buying experience at the Drivetime in Lewisville. All the guys there were great and helpful. Edwin ** was my experience guide and he was wonderful. He answered any and all questions I had. He was very patient, and knowledgeable and ensured I had everything I needed before pulling off. I felt welcomed from the first time I entered the building. I truly appreciated the entire process. It was easy and everyone ensured I was comfortable through the entire process. Thanks guys!

Just want to say, it was the EASIEST car buying experience I have ever had. You say what you do, and do what you say!! Your representative was very nice, and polite. The vehicle you advertised was the exact model I test-drove and eventually purchased. So Thank you so much, and will recommend to my friends.

Mr ** is a polite, honest, friendly and informative salesman. My only concern if I had to make a complaint, would be that he takes care of one customer at a time. Otherwise, I would highly recommend him to anyone looking for a vehicle. I thank him for taking the time with me and for addressing any issues I had in purchasing my vehicle. Everyone I've shown my car to loves it. Again, thank you!

It started with Chayane. She was so polite and friendly on the phone when scheduling my appointment. Talking to her felt like talking to one of my friends. Selected 2 cars to look at. Jeff was great at getting everything going for me, and very knowledgeable. He gave me tips, and gave me all the details and answered my questions. I didn't feel like I was being misled or lied to. Elena was terrific and had me laughing so many times! She's a ray of sunshine. And finally Clay, who is also a capricorn like me, helped ease me and really paid attention to my needs as a customer. That dude got me! He knows what's up.. Tell him I said we are goats for life! They all made my experience a fast, easy, and painless car buying experience. Great group of employees. Happy ending, I got the car I wanted!

AJ was great! He was very helpful and informative. He was able to answer all of my questions and was professional in the process. Being new to the area AJ was also very helpful with direction and recommendations. I'm loving my new car and look forward to exploring the Phoenix area in it.

Charles was an amazing person and I appreciate his service. I was able to roll up out of there in a nice vehicle, no more walking or catching the bus. I am forever grateful for Drive Time. Thank you for your help and all you stand for. I will be definitely be sending more people your way look out for them

Well I went to 2 different Drivetime’s the first one was the Marietta Ga location where I received exceptional customer care which included a detailed look at several vehicles by Desmond that would not only for my budget but my livelihood as well! From there I was sent to Chattanooga TN where Chris made sure all my paperwork, insurance details, test driving and Superior help by helping me transfer all my belongings with my trade in to this Amazing 2016 Chevy Traverse I bought! The both of them went above and beyond and I would suggest these 2 Drivetime’s to anyone! Great job guys! 5 stars!

The service and staff were awesome. My complaint is not with them but with Drive Time. I purchased a vehicle and drove 3.5 hours one way to pick it up. The car was dirty inside and out. One of the salespeople washed the outside but didn't really clean the inside. They stated that they have to clean the vehicles and they don't have a cleaning crew to do so. When you purchase a new vehicle, it's suppose to be clean. I had to drive back home 3.5 hours inside of a dirty vehicle. This is NOT good customer service. No one should leave with a nasty new car that you just purchased.