DriveTime Reviews

Colbren ** was my salesman. He was very helpful and knowledgeable through every step of the process. He helped me get the truck I wanted. I would recommend him to anyone looking to buy a vehicle. There was nothing negative I could say about the whole experience. I would recommend Drivetime to anyone looking to get a used vehicle.

I had a awesome experience at the St. Paul, MN location. Michael C. took the time to walk me through the process and made the car buying experience a positive one. I always dreaded car shopping as most dealers don't have patience or time unless you're putting big money down. I highly recommend Drive Time.

As always excellent customer service paired with an awesome inventory! Kyle **, you're the g.o.a.t., as my son would say. Thank you for helping us and doing everything in your power to get us driving off the lot with a reliable and quality vehicle. My second but certainly not last vehicle purchase from DriveTime.

I went to DriveTime on a Friday night. I was not rushed to find a car. Everyone made the process simple and assisted me in finding a car that met my needs and finances without being pushy. I highly recommend them to anyone looking for a used car. I love my new car.

Our sales person Susan was excellent. She was very knowledgeable at what she was doing. She went above and beyond to help us get the car we wanted. The management was great. Very friendly people. Best car dealership I have ever dealt with. I would recommend all my friends and family to go there. Thanks.

My experience was simple and easy and no gimmicks! Loved my experience. Will recommend to everyone. Please prequalify before you go to make everything go smooth. It was not a long process at all and the prices are very reasonable. You don’t need perfect credit either. They will work with you.

My sales rep was Awesome, Very patient and Respectful.. Thanks for the great customer service, Enjoyed my visit. Will definitely recommend Drive time to my friends and family. Look forward to seeing you guys again in the future if I should need to purchase another vehicle. Again, Thank you for everything.

This place has great service and everyone is very nice, Christian ** is who helped us and he made us feel welcomed and answered all the questions we had, now we will be leaving with a vehicle we got to pick out ourselves process was an easy process, I give this place 5 stars

The Drivetime site is a joke! Real time down payments are completely different when you go into the dealership because everyone's income isn't $3,100 monthly...Misleading at the most! No thank you drivetime!!!

Ashley and Q were both great to work with and had great recommendations. There was a quirk with the first car that I chose but we were able to get it resolved and they found an even better option for me! If you are in the market for a car I would highly recommend working with Ashley and Q!

You guys went above and beyond in assisting me with finding the perfect vehicle for my needs. Your courteous service was greatly appreciated. The friendliness of the entire staff was so inviting and pleasant. I was in and out with accurate and completed documentation and my vehicle. I look forward to all of my future visits and will be recommending everyone to your business. Thanks Again.

Taurus and Adrian was very helpful ☺️, very knowledgeable and very polite. He took his time with me and not just threw me in anything. Got me a car with very low miles and great warranty and a good down payment. Wrapping up the sales with Adrian was a pleasure.

My salesman and manager were amazing. It was a smooth and productive process. From the start to driving off the lot, the process was good. Any obstacles we got past them and every vehicle viewed was clean and well prepared. The financial prequel was a huge help.

Customer service is top notch but there are issues with my car that I should have been notified about at time of purchase. I will recommend Drive time as soon as my issues are resolved. I think Ryan and Alan are great but Ryan was the most helpful. l am seemed a lil confused at the amount of cyl a car had that I was looking at.

Thank you to everyone at the Kissimmee DriveTime location! I never thought I'd be driving such a nice car. My credit isn't the best so I really didn't think I'd ever get approved but they reassured me and made it happen. They didn't mind my kids at all and they were so sweet to them. The car is amazing and Luis is an amazing salesman!

Updated on 08/22/2024: Day 12th still don't have a new used car, being jerked around at the Cassat Ave location and also customer service had to drive 40 miles to get here for my wife to sign another paper, could had it done day one and this paperwork takes 7 days, before that we might hear something about the car we are trying to buy, called several times and most of the time no one here has a clue what's going on even with all the stuff that they wanted, and if I could I would not even rate this as a one star, and the ads on tv are a joke, full of lies.

The experience overall wasn't bad. I bought a 2019 Buick Encore on a Saturday August 10, 2024. I returned on Monday to report my hazard lights not working. The sales lady I worked with to buy the vehicle stated we checked the lights. I told her yes we did, but never the hazard lights. She said if the turn signals work, then the hazard lights should have worked, they DON'T. Today is Tuesday the 13th and I still don't have hazard lights on my vehicle.

I purchased a car last week, I brought my husband in with me. He was saying how easy it was to purchase a car at DriveTime. John & crew were amazing, he keep giving me different options and was great because I wanted to test drive a lot of vehicles. Glad I purchased at DriveTime, definitely will recommend the staff at this location in Lakewood, CO. And in 30 years of buying cars, I have never had a salesman call the next day to make sure everything was good. See you guys next time. Customer for life!

Very unhappy about vehicle performance with transmission, braking and turning noises, leaking underneath and change oil light is on just days after purchase. Test drive was stop & go only. Vehicle wasn’t manicured, washed (had old duct tape markings on sunroof.) No car manual, No floor mats, No tire stem caps, etc., etc.

Day 1: While I was waiting for the temp tag I noticed the tire was low. As the salesperson was putting air in the tire it was leaving out but somehow he managed to get the air back in. 5 minutes after leaving the tire became completely flat, stuck on side the road with no spare tire. I had to pay out of pocket to a mobile mechanic to change my tire. Well come to find out the stem valve was bad lol. So I had to get a used tire and a new stem valve. Day 2: The car stalled and I had to get it towed all out of my pocket. PLEASE DON'T BUY A CAR FROM DRIVE TIME THE WORST EXPERIENCE EVER!!!!

Andrew and Omar made my experience so easy and great! They helped me with everything I needed. Thank you so much. They made my next buyer experience easy. I will definitely recommend this place to anyone wanting to buy a car. I love my new car and the price.

The sales staff were great. I met with Tim initially for my test drive and initial paperwork. Garrett provided me status update on phone. Pablo finalized paperwork and car delivery. He helped me get all the apps on my phone to help with payment and theft. Drive time works with all credit types. Highly recommend!

I had the BEST experience at the N.Tryon store in Charlotte NC.. ** was AWESOME.. It was Quick and she was Very helpful and Knowledgeable.. GIVE THAT GIRL A RAISE.. she put up with me being hungry... LOVE LOVE LOVE my New to me car... THANKS ** YOU ROCK!!

In May they sold me an suv 2023 with 7,000 miles on it and after two weeks the transmission, oil pump, and other major components on this truck went out. Now we’re in Aug and I have yet to see or drive my suv. My thing is before you sell a car to your customer make sure you inspect it first, and customer make sure you asks a inspection report before you purchase (thank you for nothing Drivetime).

Clinton was very professional and detailed. I found the car I wanted and he made it happen. I’m a very happy customer. I have told some of my friends that are looking to purchase a vehicle to try DriveTime out. My daughter purchased one from there a few years ago.

I am not going to bash anyone by using their names. Yet I shopped in Athens Ga and at this time I’m not fully satisfied to say the least. I went with the hopes that I could choose between a few cars yet that fell off the table. I had a co-buyer go With me and just because he used an online bank they said he would need more proof to show his residence. So I had spent Over $100 to Uber to the location and been without a car for over 2 months. So next I was pulling up every account I’ve ever had to prove more of my personal income. So then I’m told I’m going to be limited on basically every car I had wanted to look at. No cars would be under $2-3,000 down. Yet my income was at or above $2600 or more. So now I’m told that I can pick from the only one I had driven or a few others that I wouldn’t have ever bought. So I’m now driving a car that has literally no horsepower. I’m given an (APR) of 29.40% and add ons were added without me asking for them.

This has been by far the best experience I had buying a car. Lorenzo was very professional and friendly., the other staff that I did encounter provided the same outstanding customer service. I like the fact everyone works together as a team!! Thanks for being knowledgeable, and transparent throughout the entire process!!

This is first time I can actually say the process went in order no unexpected changes. I did the application online and it said, "Congratulations you've been approved." I was skeptical so I called and customer service stated the same thing. They said we will make you an appointment bring documents choose your vehicle and that's it. Still skeptical I went to the appointment and I had an awesome salesman Shak (Owings **) and it wasted no time checking my info and he explained everything. I chose the vehicle test drove, did paperwork and I drove away with a ride.

I recently purchased a 2023 Nissan Altima from DriveTime in Tennessee. However, I completed my application with a young lady name Logan from the Conyers GA location. Logan was diligent by contacting the Tennessee store and placing a hold on the vehicle of my choice. Finally, Logan called me on the day of purchase to see if I needed any assistance. I highly recommend Logan to anyone that would like to purchase a vehicle from the Conyers GA location. Thank you, Kip **

Best Car buying experience I could ask for. Very professional, fast and all around just a great time. Definitely will be going back so anyone looking for a vehicle I would definitely check them out. They are the people that when they say they can help out even if you do have bad credit or whatever your situation is they can and will help you out.

She accommodated to my needs my wants and my budget. She is by far great at what she does! Step by step, she lead the way and any questions or concerns my fiancé or I may have had, they were answered no hesitation. She is someone I’d definitely recommend friends and family to going forward. Thank you DriveTime!

Christian was amazing! Made my shopping experience a breeze. Extremely patient and willing to explain the process as well as answer any questions that I had. There were quite a few options to choose from in buying.

Sales person was amazing. I can’t thank him enough. Love the car, he me helped me pick the perfect one for me. Again 5 stars he was amazing, helping me with paperwork. Going out of his way to help me get it done and get into a new car that I absolutely love to drive. It handles well. Got a booming sound system and overall it’s a great car. He even helped me the following day regarding warranty/ I can’t say enough of what a great person he was and I know will continue to be.

Great place! Very patient with car testing and giving much needed information. Nice and respectful for any questions, concerns, or mistakes. Many cars to choose from and efficient process of getting what you’re looking for!

I know car buying can be a task for all parties involved, but I truly feel like my car buying was a waste of time for Eric **. I applied for a credit app 6/30 and got my car 8/1, and with every individual that contacted me or I was in contact with from Kurt, Joshua and online sales representatives, he was the only one I felt uneasy with. Sure if he was new and was uncomfortable with the questions I asked, seek help I wouldn’t have mind everyone has to gain knowledge of their product, but with as long as I waited to get a car in my 14 hour days surely including riding the bus for so long, at least have some patience to answer or get answers to questions that I was curious about and I felt he didn’t have that. Maybe my experience would have been different if he wasn’t rude and impatient.

Alex My Salesperson, Kingsley & The Manager were wonderful. Really went out of the way to make sure I was taken care of. I would definitely Recommend DriveTime and The Staff at the Bradenton Store. Thanks for a great buying Experience. I feel I got a Fair Deal. I Love My 2015 Jeep Grand Cherokee.

Yolanda was very nice and super helpful. She got everything done in a timely manner. Great customer service. She was very kind and very professional. She kept in touch with me throughout the whole process. I highly recommend you talk to her whenever you visit DriveTime in Plano. They’re awesome

Before leaving the lot after purchasing the car myself and my salesman noticed the front left side (driver side) headlights were not working properly. I was told that the parts / bulbs would be replaced. That was 2 weeks ago. Also within the two weeks of having the vehicle I noticed the the panel underneath the glove box is not connected. It has fallen out a couple of times and when noticing that issue I not the passenger airbag looked as if it was just balled up and stuff in there. And lastly when slowing down (breaking) there is some “jerking” happening. I’ve left a few messages for my salesman. However I’ve yet to receive a call back regarding the issues that I been experiencing with the vehicle.

Shaun **. He was very professional and helpful in helping us find the right car for us. He was very humble and kind. He carried himself in a Way, that made this a personal and pleasant experience. I hope to business again experience in the purchase no by Excellent experience Excellent.

Armando found a way to make it happen. My story is a complicated one. I had been patient for 2.5 years and needed that car so badly. Armando changed my life that day by doing whatever he could to get me the car. I appreciate his steadfast determination. Armando you rock.

I wanna thank Kayla ** for being patient with me and working numbers in magic. She was very sweet and pointed me in the right direction… Kayla is the best hard working person at Drivetime located in Tallahassee FL. Thank again Kayla **

Thank you!! Happy to be approved. Everything went well. Nice car and no hassle experience. Great job. I’ll recommend to others. Down payment and interest rate high, but at least I have a car. No pressure sales is a positive.

I was patient and staff was supportive heart facility. Do you offer bonus for referrals? I appreciated the experience from the beginning. I am looking for a sports car in the future. Where are they?? When do you plan on offering 2 seaters? Cedric was an excellent manager at the North Tryon location.

My experience was awesome. The staff were very welcoming and friendly. My salesman was so helpful and provided me with so much information about all the cars I chose. All questions was answered to a high level. Overall this was the best experience and the same day I was recommending DriveTime to friends and family members.

Was told by one dealership that car I was looking for was on hold for me then when I show up for appointment prearranged car had been sold. Told deposit was needed. Was mad. Told them seem like bait and switch. Left. Got a phone call from someone in system. Helped me out. Found another car. Called them. Had them to hold car till I can get there so it worked out. Spent 6 hrs riding around. Thought internet process was faster. Should be more clear how to hold cars till customer can see them. Thanks even after all that.

Had a great experience buying a car from Drive Time in Shreveport. Everybody involved were very polite and made it stress free as possible.They had answers to every question I had asked. I highly recommend Drive Time to anyone that's tired of regular dealerships and the stress and pressure they put on you.

I have purchased cars before and when I asked the salesperson about the gas being less than full he said the car was bought in with half a tank. I am used to the dealership filling the car full of gas. In actuality the car had less than half a tank of gas. The right thing to do was fill the car full of gas.

Our sales person was Pedro. He was amazing. He was friendly, open and honest. He addressed all of our questions. He personally took care of an issue that concerned us. He was informative and I would recommend him again. I appreciate him going above and beyond to make this buying process a breeze.

I have nothing today for the Drive Time Owings Mills dealer and staff was phenomenal. Shaq the sales advisor is outstanding when it comes to customer satisfaction. And yet again he goes above and beyond customer satisfaction, Customer experience and getting the best for the customer. The health manager I can’t remember her name was phenomenal and they make you feel like you’re mad at what you want it’s what they excel to provide.

My experience was very good. My agent was very knowledgeable and efficient at his job. He was very patient and explained everything in detail. He set up everything in my car for me in advance and helped in every way possible to make my transition pain free. He was courteous and helpful.

I feel I was scammed because a 17,000 dollar car turned out to be 33,000 dollars but did not realize it until it was too late. The emergency key was not for the car there's a problem with the OnStar. The dealer don't even care that got what they wanted. It is costing me over 300 dollars so far.

They were polite and very helpful. They did not disappoint. If they say they can get you approved they mean what they say. I walked out of there the same day with a vehicle. I would definitely recommend them. Down payments are very reasonable as well. Don’t miss out on their great deals

Found this place and tried them... I wish this was the first place that I had tried ... I would have saved myself almost 2 weeks of stress, headaches and rejection.. Manny ** and the staff at DriveTime are here to help and assist in all of your vehicle needs...They are friendly, patient and helpful…Highly recommend this place for your future vehicle purchases. Thanks to the entire staff at DriveTime. R. C.

From the moment that I spoke with Jennifer, I knew I would be treated fair and right but once I got there Fred and Annabelle and Jennifer were the most attentive and respectful and professional. I have never had an experience like that before, thank you so much. And also thank you for being good people. God bless all three of you. Latoya **.

Went to DriveTime yesterday and bought a 2015 Jeep Compass Sport. I worked with Chris and he was awesome. I enjoyed the experience and will continue to go through Drive Time. Process was smooth and enjoyable. I decided to go there because mom has bought a few cars before and she had a good experience through Drive Time.

On April 19th, I bought a 21 elantra at Drivetime with about 51k miles on it. They sold it to me without a cabin air filter or an engine air filter. The key did not fit the cylinder for my car and now not even 3 months later as I’m due for an oil change. I cannot get one because the oil filter cup housing is damaged and was sealed with a RTV/JB weld. Firestone (which is a vendor for the silverrock warranty) refuses to change the oil unless that part is replaced and drivetime is refusing to accommodate the service because I’m outside the 30-day/1,500-mile limited warranty. This is a part that was damaged before purchase but the issue was not discovered until it was due for an oil change.

I will NEVER buy a vehicle from DriveTime ever again. They charge almost four times retail bluebook for their vehicles and then their mechanics only fix the issues. These cars have to make it 90 days!!! VERY DECEPTIVE BUSINESS!!!

Great team over at the West Chicago location. Anthony, my salesperson, was professional, friendly, and knowledgeable! Zay, the manager, also was very supportive. I would definitely recommend them to anyone looking to buy a car. Anthony, went out of his way to make the sale by personally trying to clean a smudge on the dashboard. He kept the transaction loose and not a hint of any "hard sell" tactics.

Today was a great day. Christian was assigned to help me when I came in. He was very helpful very professional and fun to work with. I recommend if you thinking about purchasing the vehicle with DriveTime ask for Christian. 10 stars for me. Great experience.

Ty went above and beyond to be sure I got into the vehicle I wanted. He was patient and nice! Definitely recommend coming here for a purchase. They had a lot of new vehicles they had just received on their lot. Smooth process got me into a vehicle the same day I walked in!

I highly recommend Drivetime Dallas! Carl and Enrique are so fabulous! I was there for hours as they struggled trying to get me in a vehicle that fits myself and budget. Those guys worked extremely hard and professional and friendly while doing so. Great job! Please go see Enrique or Carl.

We had a wonderful experience and Debbie was to thank for everything. She was very fast but talked you thru each step. She was friendly and made us laugh. She deserves a raise for the work she does. She really puts 100 percent into what she does and I would recommend anyone wanting to use Drivetime to go through Debbie!!!

The car that was sold to me literally needed an engine o2 sensor cam shaft sensor, oil change, flex pipe tune up, new tire like it’s ridiculous and you all should be ashamed of yourselves for selling people cars that’s not even worth the price. That car should been sold as a cash car. No one should be paying a note for that.

Drivetime in Temple Hills, MD was a good dealership to do business with. They were easy to communicate with their staff went above and beyond. On the day of my purchase, Clay was amazing!! Their general manager went out of his way to help me get the vehicle I wanted. I would recommend them to anyone looking to have a good experience with buying a vehicle.

Bought a truck in August 2023, check engine light came on on day 2, called local office to inquire on the 3 day return policy, we were told no take it shop since we purchased silverrock extended warranty, a month later we get truck back.. too late to return now so we suck it up, biggest mistake ever. The truck goes into shop for 6 weeks at time, mechanic changes various things, we get truck back within 3 days it's back in shop, we've had truck for 11 months and only put 3000 miles on it. Water pump, all sensors, pcm replaced, lojack removed due to installed incorrectly, wiring changed, it's in the shop now at the Dodge dealer and the mechanic has no clue why the truck will not run, gas to the floor and will only go 5mph sputters then dies, no codes to diagnose with. Arrigo Dodge said new engine needed, silverrock said no. I will never deal with Drive Time or their affiliates again.

Lorenzo was so great at helping me through the process. He was able to answer all my questions and made the process quick and painless. He showed me many options and was quick to get vehicles for me to test drive. He even stayed past close to make sure I could take my car home that day.

My family's experience with DriveTime has been a nightmare to say the least. They gave us a car that broke down 4 days later only to replace it with a car that broke down 30 days later. Now all the red-tape hidden stuff in the contract is coming out and we're unable to be reimbursed for days off work, rentals, etc. At every level they've acted like we didn't just buy a lemon from them. She was so happy when she made this purchase and now that has been replaced with sadness. Come to find out I have two more friends who had the same experience with Drivetime.

I had a wonderful experience. Alex was a wonderful person. He did great job. I love my new car. Thank you so much for giving me a opportunity to get a car. I would recommend Drive Time to my friends and family. When I need another car I will come back.

Started out a little rocky but the sale guy who was helping me went above and beyond to make things right and me happy. Store was very clean and all staff that I had contact with were very nice. This was my second car I've bought from DriveTime and I couldn't be happier.

Awesome experience…..terrific service and very courteous salesperson. It took a long time to finally get everything done but the results were all worthwhile. Would recommend this place for anyone who wants a fair deal with great results. The management team was very helpful and worked with us. Would buy from them again.

Brian W. was a big help in purchasing our car. My sons and fiancé love our new Kia sorento. Very knowledgeable, helping with what we were looking for. Will be recommending to all my friends in the future. The staff was also amazing and friendly. I was sweating when number were being talked about and Brian brought out a little desk fan that helped.

They have very good customer service. They treat you like a human. This is my second purchase from DriveTime and am currently very satisfied with my purchases and service that was provided. I would recommend this dealership to people that are having a hard time getting approved elsewhere. Thank you.

Vanessa **, was great! She was very patient, professional and worked with my budget and got me into my first car! I appreciate the experience and her being knowledgeable about the vehicle and overall process! I’d recommend her! If you ever go to this location ask for VANESSA **! This was a great experience for me, I’d definitely come back here to get another car!

I feel your people are liars and tell customers what they want to hear just to get them to the dealership! I was told I was approved and was about to make a 3 hour drive to one of your stores to purchase a car. I decided to initiate a chat online so I could ask if I was for sure approved before I drove so far to just be told no. I was rest assured that "yes" I am totally approved. I was then told I could go to the local Drivetime dealership to fill out the paperwork so that the car 3 hrs away would not be sold before I could get there. I was getting this car for my daughter and wanted to make sure we got it so I did as suggested and went to the local dealership.

My first purchase experience with Drive Time was at the Marietta location. The next day I decided to swap vehicles. I went to the Conyers location. At the first location everyone was polite and professional but with great attitude. The second location at Conyers was exactly the same. I was able to get the vehicle swap with help from Mr **. The experience was smooth and I got the vehicle I wanted. No hassle, no fuss. Thank you.

My experience with Drive Time was nothing that I expected. The experience was conducted in a professional manner beyond my expectations. I'm happy that I came to Drive Time and would recommend this company to friends and family. This has been a great experience making a purchase with Drive Time. I thank Drive Time for giving me this great experience.

Amazing customer service! It was my first time going to a car dealership and I was nervous about the process. Quester helped me and even stayed overtime to ensure I got my car. He was very patient and friendly. I had a lot of questions about the process and Quester answered every single one with ease. Overall the process was super straightforward to understand. Quester could explain everything to me in a way I could understand. 10/10 customer service.

What an absolute joy! I honestly have never had a better vehicle purchasing experience! Right through the front door, my wife and I were treated with such courtesy and kindness. We weren't pressured; we were able to both do a test drive; and when we decided to purchase the vehicle, the procedure was streamlined as can be, and we were out of there in a couple of hours! DJ and Dominic were incredible; with Dominic going above and beyond, even helping us to set up a free emission test. We are so happy with our purchase; and am so happy with DriveTime. Thank you Drive Time!

…The team was very helpful and dedicated to me getting the vehicle that fit my and my family’s needs. I finalized everything at 8:30 pm last night, not even 24 hours later, my check engine light comes on. Now, I have to find it in my schedule to get the car looked at sooner than later in case there’s a serious issue going on. This is more to DriveTime when it comes to the inspection of the vehicles put out over the team that helped, not satisfied with my experience but not my current result.

I have bought two vehicles from them. Very wonderful people. They have treated me excellently. They have great vehicles and work to get you what you want. Dj and Shawn were my salesmen and they are awesome! You would not make a mistake by visiting them. You get a safe trustworthy vehicle....especially for someone who can not afford or get a new vehicle.

Angel was amazing. I told him everything I was looking for in a vehicle, and he helped me find one that best fits my needs. He was amazing, friendly, and extremely helpful. I would definitely recommend him to any and everyone who’s searching for a car. The location was also clean, and very easy to find. The test drive was very helpful in helping to make my final decision on my brand-new car.

Thank you Mia!!! You and Jesus made this purchase stress free and really took care of us. We appreciate the time and attention you took to helping us through this process. It was worth driving from Dallas to buy this car with y'all! And the drive back to Dallas was fabulous! I'll be sure to pass your business cards around.

I purchased a 2015 Hyundai Santa Fe late August/early September 2023. The head unit went out in 3 weeks. Then the engine started having issues. Long story short, there’s about $9000 worth of work that needs to be done and Silver Rock is a waste of money. My car was given to me with less than 2 cups of VERY black oil in it. Now the car is barely drivable and Silver Rock is giving me the runaround. I will never purchase another vehicle from DriveTime again. They do not check the vehicles like they’re suppose to. I am now paying for a car that is probably going to stop working at any moment.

Left the lot and not even 24 hours later the check engine light came on. Throttle body needs replaced. Try to put the car in park and shut it off and it keeps telling me to shift car to park even though it is. The cars wasn’t clean on the inside. Almost like they just wiped them done and didn’t put any effort into it. 10/10 would not recommend buying a vehicle from DriveTime.

Johnathon was a great salesmen. He listened to what I needed and wanted in a vehicle. He offered option and explanations for all. I really liked working with him. Overall experience was very positive. I’ll send more people your way that has challenging credit and need a vehicle. Thx.

DON'T WALK, RUNNNN TO Drivetime in conyers. Mr. ** & Q were amazing helping me purchase a vehicle for my daughter. After getting turned down at so many places they told us we would leave in a car and we did! I would recommend anyone to come to them for their next car purchase! The process was so fast and simple!

Debbie was amazing!! I can’t thank her enough! She did everything in her power to get me in a car! My family is so grateful for her! I got the car I wanted and the price I could afford.. Now I am ready to go off to college and my parents know I have a reliable car to do so. :)

I was very satisfied with customer service but then was gravely let down with the performance of vehicle. After only one day it broke down! And after hours Saturday me having to pay a tow to shop in network according to online link and leaving me without transportation over the remainder of weekend and having to pay for ride to dealership, doctor appt & work Monday! All I can do is pray it’s a quick resolve come Monday morning. On top of that the Drive time rep hung up on me when I called at 7:53pm when it happened, right before close. And the rep who sold me the vehicle did not answer my email for cry for help as this was the only direct contact I had for him. This is more than disappointing to say the least.

I had a great experience with the whole purchase process. Donald, and Logan (Wilmington, NC store) were great. They answered all of my questions about everything that they could and if they didn't they found out the answers. Aura was extremely helpful and I had a great experience with the Myrtle Beach store with picking up the vehicle. The only thing I have to say is there was no jack in the vehicle, but there was a emergency seal kit. I also think that the oil wasn't changed in my vehicle. I was also not happy about the gas tank not being full and I was told that they are only allowed to fill it halfway.

I went to DriveTime today thinking I was going to get the run around but Thomas came through clutch. Not only was he very kind and has nice personality but he was also very informative. He literally made feel like family and got me in the vehicle I wanted. If you're going to DriveTime make sure you ask for Thomas **! He’ll do his best to make sure you leave satisfied. He doesn’t know it but he literally made my day after a rough couple of weeks worrying about finding a car. Thanks Thomas, you’re the best and continue to be the awesome person you are.

My sales representative Matthew was excellent from start to finish. He explained everything that he was doing and answered all my questions. He made my buyer experience very comfortable and did all the paperwork very quickly. I believe he is a credit to your company. He is a super nice person, I would recommend Drivetime and Matthew my sales person to anyone that is interested in purchasing a vehicle. Thank you Matthew. You are a gentleman and a scholar. Vincent

This is my second time buying from DriveTime, but first time buying from the Madison TN location. I was between a rock and a hard place. My transmission went out while traveling out of state and I was stranded with my 12 year old, not a great place to be. After calling to confirm they were open, I ordered an Uber and was on my way. I was greeted in a friendly and professional manner the (I believe Assistant Manager) remembered me from our phone call (I believe I was crying when I called) and worked fast to get me picking a car and test driving. From there the GM (I think) was kind and courteous as he worked to get me off and driving.

Worked with Chad and Michael **. Very professional. Bought an 2019 KIA Sedona. They did everything the right way from demonstrating the features to the final checklist after purchase. They explained and walked through everything. Great experience all the way around. Thank you. Probably the best car buying experience I’ve ever had and I’ve had many.

From the time I walked into the door. I was greeted and felt welcomed. Matt was great. Didn’t try to over sale me anything. Was very professional and I know he have watched the drive time video millions of time. But he made me feel like it was his first. Got my rates down. Everything was explained well. Thanks for my water Matt.

Josh at the Shreveport location made our whole car buying journey a great experience. He was attuned to what we were looking for in a car and didn't try to show us anything he knew we wouldn't be interested in. Andrew at the Plano, TX location helped get us set up so that the team in Shreveport had all our information and sent us a discount offer. I highly recommend shopping at Drive Time.

Quinton ** is such a pleasure to work with. He made my experience priceless. I was able to find the perfect car for me. The price was right for my budget. I would definitely recommend DriveTime to any of my friends. Thank you DriveTime. You are the best ever.

Pleased with the vehicle, it seems to be in great condition. I noticed via the dash indicator that it is in need of an oil change or someone didn't reset the system after an oil change. Steering wheel shakes when you get up to speed around 60 mph. This may be due to the new tires up front. I read that Ironman tires ride kinda rough.

Kiana **, Marcus ** and Anthony were very helpful with nothing but love in the way they worked together as a team in making sure my purchase experience was great. The entire time process was great and resourceful. The payment is great and everything was easy to get everything done in a timely fashion.

Danica was very professional. She answered all of my questions and the car buying process was great. I was extremely pleased with her and I would purchase another car from Danica. I was hungry because I came straight from work. Danica offered and brought me some water and crackers. She also asked me was there anything else I needed. Danica took her time with me and I’m very appreciative.

Was concerned about two front tires from the beginning and was informed that they had been inspected and found no issues or they would have been replaced. I had to replace the passenger side front tire the day after bringing the car home. Tire had a huge knot making the alignment seem off and the car shaky. Also had no floor mats. With what I paid for this car, really didn’t expect to have to purchase those. This is day one of having this car. Really happy otherwise thus far.

Thank you so much for giving me a chance to get a car out. I been struggling to a back from work, a now I have a Chevy equinox. Am I so excited to finally drive myself to work and back and to pick up my grandkids from school. Thanks once again.

The sales clerk was amazing. The 2017 Ford Edge is awesome. I will buy from you all my life if need or my family members. Very fast service. Met some nice customers. Nice selection of cars. Location needs to be better. But it got me done. Super, super happy. Thank you. I will tell my coworkers, my friends, Neighbors, everyone.

You absolutely can’t ask for a better car buying experience. Everyone in the store was a pleasure to work with, and all of our questions were answered. We were in and out, and there were no surprises when the financing came through. The process was started online and finished up in store and everything was exactly as described.

It was easy and fast. Everyone was helpful and very friendly. They understood what my needs were and took care of them. There was a good amount to pick from. We are very happy with the car we got. Thank you to everyone at DriveTime. This was a good experience.

The salesman was very professional and very helpful and very considerate. So yes, I would gladly go back and purchase another vehicle from there. Thank you for your help, Michael. Michael. They were very helpful and find me a vehicle that I liked and that I couldn't afford and I appreciate that.

It was a great experience. The sales associate was very nice and helpful. It was awesome. No problems at all. I would recommend to everyone I know and I will go back and buy more cars. The test drive and cleanliness of the vehicle were very good. I had never bought a car and liked it. Going to buy the car I saw and loved it. No hassle at all and it was almost time to close and the associate said, "Come on in. We're here to help you." No hurrying up because they wanted to leave.

I had a great experience at Drive Time. The agent answered all my questions and he put me to ease. He showed me how to setup all my settings on the dashboard. He looked up information on the background of the car. He insured me with facts on the car and the service if any was done to the car.

My experience with DriveTime company was immaculate throughout this process. In my opinion financially the payments are high risk high reward. My partner and I don’t have the best credit, no history with financing but it was an issue here. The sales representatives that helped us were Austin & Joseph who were well spoken, patient and friendly with our family.

I was not sure if I could get a car, I was about to leave, but the salesperson gave me a reassurance that she was going to do her best to get me in a car before the end of the day. And she did, it didn't feel real while I was driving down the interstate. But I was.

I purchased a car May 16…purchasing the car was pleasant. However, a week and a half after I had the car I started experiencing issues…the warranty covered by Silverrock allowed me to get the car to a repair facility…long story short, the car was sold to me with no oil. Repair facility put oil in the car and reset sensors. A day after driving it, started having additional issues.

Mike was very friendly from the first moment I walked in and until I got the vehicle I wanted and I would recommend Drive to others and I would let them know if they went to ask for Mike he would most definitely help them. I am very pleased with the Dodge Caravan I got.

Aurelius did an awesome good getting my vehicle. I was determined to get the vehicle and she made way. If someone needs to vehicle I will send them y'all way. She was friendly, kind, and polite. When I left my wallet I knew I was going to get that vehicle. God blessed me with Aurelius getting my nice ride.

While getting my car I was working with Ted, while working with Ted my insurance company was giving me a very hard time. Due to my insurance, I wasn’t able to get my vehicle until my 3rd visit at Drive Time. But while I was going back and forth with my insurance provider, Ted was too. He emailed and checked in with them more than me I think lol. But I’m so grateful that he did because without his persistence I would’ve gave up. Ted was above and beyond my whole sale and thanks to him I have the perfect car. If you go to Drive Time please see Ted!

I had the best experience getting my new car! Everything was quick and easy even when I didn't know what type of car I was looking for. They were patient with me and my energetic one-year-old! I will definitely recommend friends to DriveTime for any car-buying needs!

The salesman was friendly and knowledge. The experience was quick and easy. No stress, no hassle. The vehicle we reserved was sitting up front. Even though we were early, we were seen anyway. The salesman showed us the carfax and explained them to us. He promised we would be out of there by a certain time and we were. Was pleased with my experience.

5/7 (7 weeks ago) purchased a 2014 Toyota Sienna at the Ft. Myers dealership. Last Friday, 6/21, the assistant manager, Ryan, reported to me that the vehicle can't be registered, so I have to return the vehicle as there is a "stop" that comes up when you run the VIN on FLHSMV. It'd been great if this was something done prior to deeming the car able to be sold. Saturday, 6/22, Ryan was not willing to understand my predicament, nor cared to the fact I purposedly chose the vehicle for the reliability and durability of it, plus, as a return customer, I'd get a small discount on the price tag. Now, the region does not have another vehicle just like it, nor a Toyota that will accommodate my family at the cost I can afford. I called customer relations, and they stated that even if there was another vehicle in another dealership, Drivetime does not ship vehicles to and fro.

Experience was good while buying the car.....but driving home the car would not accelerate and the engine light came on. Car had to go into the shop to be repaired. I haven't had the car for 24 hours. Kind of disappointed. The in take line had to be replaced. Made an 8 am appointment and still don't have my car back. Good chance I will have to miss work.

Honestly I was torn after reading the reviews, but I stepped out on my FAITH! I set my appt and Chase called me too confirm. I went in the next day and met with Chase, he was AMAZING from start to finish. He answered all my questions, even gave me some background information on my Nissan. He was great, at the end of the deal, Adrian assisted him with the paperwork. He was good as well!

I had an excellent experience purchasing a vehicle with DriveTime. Matt was our salesman. Matt was professional, prompt in helping me out, knowledgeable, and made the whole purchasing process smooth. Matt was also very fast. Highly recommend! We will return to see Matt for our future purchases. Thank you, DriveTime.

It was nice to deal with just one person through the entire process! Jake was awesome. He walked us through all the steps in purchasing a vehicle and showed us exactly what we were looking for. We bought a nice good car for my grandson. He loves his 2020 Ford Fusion!

I worked with Justin and Devon and the NE Nashville/Madison, TN location and they were both Amazing!! Devon was very personable, not pushy, and straight forward. Justin helped me get my car reserved and was also very personable to speak with. The process was super easy and smooth. They answered any and all questions I had and addressed any concerns. I would highly recommend to anyone looking to get a vehicle and not wanting a headache.

Great experience, Braddon the branch manager in Colorado Springs N Academy location, he helped us all the way through- professional, no hassle. They are hourly based not commissioned based. Very willing and patient. The process is simple and easy. Great selection on cars to choose from. Definitely recommend, will be back!

The staff was attentive and once directed to the young lady that sold us the vehicle. All our needs were taken care of. They answered all of our questions. They made sure that we were completely happy with the vehicle as we drove off the lot. I would definitely recommend people to Drivetime my car. I love my car!!! Thanks Drivetime.

I feel like Gabrielle listened to me and did not waste a lot of time trying to talk me into things I was not interested in. I was in a hurry and trying to rush things and I felt he did his best to accommodate me. I visited several other dealerships but, ultimately I was most happy with Drive Time and completed my purchase with Drive Time for that reason.

I brought a 2018 Hyundai Tucson on May 5, 2024 from Drive Time in New Castle, DE. When I drove it off the lot, I noticed the car would not accelerate to the speed it should have been going. I took the car back the very next day, on May 6th. Advised the sales Rep (Charles **) of the problem, he says “Do you want to purchase another car?” No, I want Drive Time to fix this one before selling it to someone. He advised me that they could not fix the car, to take it to Fire Stone in New Castle, and gave me the number to Silver Rock Warranty.

Very pleased with experience. Adam has the goat trophy on his desk and he's a real goat when it comes to making the experience very easy and pleasant. I sure are recommending friend not to DriveTime but also to Adam and the staff of Morrow. Go Morrow team. The best in town. I'm very pleased with my experience.

The staff was very personable and patient with me and let me test drive several cars. I was not easy to please. I appreciated the water. I was a little disappointed in the selection at the site, but they worked with me until I was pleased. Christian worked to get me a lower, more reasonable rate.

Sean and Derrick were fantastic to work with. They made my experience stress-free and simple. I was able to get my car by myself without the help of a co-signer which is the first time ever. I was so happy to be able to go in and walk out with a car I really fell in love with.

Rachel was professional and efficient. Buying a new car was a huge stressful task for me but DriveTime made it quick and painless for me. I am so happy with my 2014 Jeep Compass!! I am so thankful for the experience I had. Thank you. Will tell my friends to go there as well.

I am so thankful and grateful that went into Drivetime. Emma is a joy to work with and made so easy. Thought I wouldn't get it but the whole experience was wonderful. I've already recommended 2 people to give Drivetime a try. It won't hurt. I'm rolling again. Thank you

My car buying process from beginning to end was beyond perfection. Antonio greeted me right away and was helpful with my many questions. The online approval process really helped move everything so quickly. Angel was beyond perfect with explaining my contract and all the add on options. Overall the service was beyond perfect. I would definitely come again.

So quick & easy. Everyone is so nice. Yamilet was so sweet & knew what she was talking about / doing. She really listened to what I liked and worked with my budget! I would highly recommend DriveTime to others. I love my new Lincoln. I didn’t have any credit & needed a low down payment. I was able to walk out the door only paying $400!!! Thank you, Yamilet & DriveTime.

It was great. Satisfying visit. Salesman was very professional and helpful And respectful. I will recommend friends to Drive time. I am very happy with my experience and purchase. First time I purchased a vehicle on payment basis. I am very grateful so for the vehicle is exactly what I was looking for.

Was absolutely outstanding. Very efficient and answered all my wife’s and my questions. One of the best experiences I have had when buying a car. I have bought many cars in my lifetime. Probably at least 20. This was by far the best. John should get a nice bonus since commission is no longer available.

Your sales guy was great!! I would recommend my friends to come to Drive time!! I love my car!! This is my 2nd car from drive time!! I love the color of my car also!! Wish the Malibu didn’t have a check engine light on. But the car we got is amazing!! I think it fits me well!! They could have cleaned it up and got the stickers off the car!! But we love the car!!

I very much enjoyed my experience with DT. I would recommend everyone that I know who needs a vehicle to go there. The only thing I didn’t care for was feeling forced to take the extra coverage. If the consumer says no, that’s what it should be. Other than that, wonderful experience!

Staff (Cash **) very helpful and listened to what type of vehicle we were interested in buying. Explained the contract thoroughly. Also, Josh was very helpful with getting the inspection completed. Very easy process with buying a car, in and out in four hours or so usually takes the entire day when purchasing a new car. Definitely will recommend Drivetime to my friends and family.

We had some problems with an identity flag because I recently moved and it flagged me for my address. Mr. ** went above and beyond to make sure we got things figured out quickly and got me in the perfect vehicle quickly!! Definitely recommend and will definitely return!!!! This is my second purchase from Drivetime and I am beyond pleased with both.

Best experience ever. I have purchased a few vehicles in the past, this by far was the best experience I ever had. The staff was super friendly, very quick. I will recommend this establishment to friends and family. Jermaine was wonderful. They made a bad day wonderful. Thank you guys.

The service was great and the agent who helped me was respectful. I will recommend DriveTime to my friends and families for future car purchases. Thank you for helping me to find the car I needed. Customer service I received that day excellent and beyond measure. Thanks for your help.

My experience was A warm welcome, professional hospitality. New higher, Ms. **, whom I'm very appreciative of made my experience satisfaction along with her Manager, Mr. **. Thank for successful purchase, and It was my pleasure to have been a part of Tiara's, 1st Sale ♥️. The atmosphere is pleasant, the establishment is friendly and well organized and clean. The vibe is great.

I have dealt with them before and was always professional and courteous. The first time I did business with them I was purchasing a Jeep Renegade. The test drive went well, once I signed the paperwork and started home, the transmission went out. I had gone straight back and did a drive with the sales guy and he then put me into another car. Not many dealerships would have done that same thing as fast as they did. 5 star customer service.

Bought a truck and the engine light came on after only having the vehicle five days. Took it back to the dealership and without any hassle they helped me get another vehicle. I was really dreading what in my mind was going to be a bad situation but the Drivetime representative bent over backwards, even staying an hour past closing to help me out.

I bought a car back in 2018 and when I almost had it paid off down to owing 1000 dollars on it, it was stolen and after taking care of it thru my insurance. I went back to Drive Time hoping out of good standards I get a really good deal and second time around. The sales lady was really nice Natalie. I got the car 2019 nissan 71000 miles on it. $16,600.00 with interest rate so high the total came out to be $42,000.00. Not to mention the payments were higher than the 1st car. I drove it to work engine light came on 1st day "reality check". I felt so disrespected. I took the car back with in 24 hours. I will never look back at Drive Time again. I must have been out my mind to even walk out of there with a deal like that. Thank goodness I realized that was not a good finance decision.

I started with Joe who turned in paperwork to get started. By time I got there every sales person was busy and I and a few others had to wait. As with any auto sales it’s a process to get to the car and drive then the overload of paperwork must be done. I got an older vehicle in well kept condition that has been a fleet car. Yes it has a recall which these sales don’t address but it very easy to fix at the dealership. I dealt with Tony yesterday and he did his best to get all the paperwork done as soon as possible. Thankfully there was a grocery store close by cause it’s a time consuming process. I came home in my car with groceries for dinner and very happy with my purchase.

I bought a car in Mobile, AL at DriveTime. This is the 3rd day I had the car and I realized it had maggots under the seat. After I called them and explained everything they told me it was nothing they could do for me because I was over the 300 mile limit. I live in Andalusia, AL so as soon as I bought the car I passed 300 miles the first day just for me to get home after the purchase. So now they have stuck me with a car that has maggots under the seat and won’t help me or let me trade it in. This was by far the worst place ever to buy a car!!! And to let it be known they knew it had maggots in it because they told us they power washed the trunk…. Who power washes a trunk and what was back there for you to have to wash it that heavy… Just for me to get home and they say they can’t do anything!!

Although I bought a vehicle, I am not satisfied with my experience. I chose a 2016 Ford Explorer but discovered a chip in the windshield. The salesperson explained they would have it looked at and would call me when it was time to pick it up. She never explained that I was on a special 2% discount on my APR. When I was called 4 days later to pick up the vehicle, that incentive was removed and the payment went up by almost $40. It was DriveTime's responsibility to ensure the vehicle was ready to be sold and therefore should have provided the discounted APR instead of trying to pull a fast one.

Angel at DriveTime Chesapeake was on point. She made the process fast and easy. They had so many vehicles to pick from in my budget. My wife chose the 20q6 Jeep Grand Cherokee Laredo, it had super low miles (43k). I thoroughly checked over the vehicle with Angel and everything was in perfect working condition. My wife is happy so I'm happy. Thanks Angel... Brityn says hello!

No hassle, no pressure, and no aggravating sales people, easy and smooth transaction. Everything was explained in detail and we were able to view different payment options without pressure & having to stress to make a quick decision. Sidney was super nice and just a chill person to deal with. Place was nice and clean with complimentary water

The staff is very professional very caring. Very patient. Listen well of what you are looking for. It was a pleasure for my husband and I To have found this place. We left very happy With the service as well as the car we purchase. I will recommend anyone to buy a car from Time Auto.