DriveTime Reviews

Patrick was so incredibly helpful and made me feel important. With credit that has been hurt by medical bills other places had looked down on me, even though I have plenty of income. And Patrick treated me very well and took time with me and had a lot of patience and knowledge.

I truly had a great experience with my salesperson. She was very knowledgeable and helpful and she was a great person to work with. I think she is a strong sales professional and believes in her ability to get the best deals for her customers, great attitude and attention to details. Very experienced and positive.

Had a very good experience working with Jordan. Got what I wanted in a vehicle and happy with the results. Everything was straightforward with no problems during the day. The vehicle was ready and no issues with any attempts of bait and switch. Left the business happy. Thanks again Jordan.

I walked in on Saturday afternoon after going online n getting approved. I was met by Enrique he asked me what I was looking for so I let him know what I saw on the site and what I wanted. He let me n my husband go for a test drive. After getting back we started all the paperwork but unfortunately I left without my new car BC of no fault of the dealership I didn't bring everything I needed.

My vehicle has started to buckle and dime me to death on repairs. I made an appointment because I dislike waiting. I was greeted as I walked in the door. The sales person we had was fantastic. All the staff was was very helpful. I absolutely love my SUV purchase so far.

Thanks to Airel and the whole staff for a great experience. I will be recommending Drivetime to all I know that need a vehicle. Thanks again for the great experience and can't wait till my next purchase with Airel and the team!! The hard work, diligence, and attention to detail. We have been raving to everyone to go and experience drivetime.

They were so great to work with. Made the process so easy and answered all questions I had. Best experience I’ve ever had with a dealership. Got the vehicle that I was looking for. Had to go to independence mo to get it but the team up there was great. Will definitely let people know how great the teams are there.

I wouldn’t recommend DriveTime to anyone who wants a reliable car. Didn’t have my car a year, gave me nothing but trouble. First transmission went out, oil leaks everywhere, even in turbo line. The price I need to fix the car was more than how much I owe on the car. They wouldn’t let me trade in cause not had it a year. Their warranty they sold me paid for new transmission just to get back and pouring transmission fluid out of it SilverRock nor the shop would take responsibility in fixing it.

My experience was great. Evan was so kind. I could tell he really wanted to find the perfect vehicle for me. Purchase was easy and now I have exactly what I was looking for. The right style, color, and model year. Low mileage, good condition. The price was right and easy financing. Thanks Evan!

This was by far the best experience I’ve had in my whole career buying process!! I’m pretty young and they broke down everything for me so that I understood everything including giving me copies of my documents! Thank you for making my car buying experience so stress free and seamless!

Jesse helped me to buy a 2017 Ford explorer. I know my credit situation isnt easy to deal with but Jesse didn't judge my situation and he was very knowledgeable about how to navigate around my credit issues. He was very professional and easy to talk to. It took a while but Jesse gave his 100% attention thru the entire process

I just got the car 6 weeks ago. Limited warranty. Blew the engine. They more or said it's my problem. I need to get to doctor's. I have bone cancer and I am on Limited ss so I am screwed so what do I do? I cannot walk 150 miles to doctor's.

The dealership was so clean. The staff their were so nice and polite. So welcoming they offered us water, coffee and cookies as soon as me and my sister walked in. Antonio was the best. He explained everything to me and made sure I understood everything that I was signing. I loved that he walked around the whole car with me and let me inspected it even the hood to the car. I was able to test drive some of the car before picking the car. I wanted definitely would recommend Drivetime 100%. The best dealership when it comes to getting a car.

My experience with Drive Time was the best one in my life. I was treated with respect. I wasn’t pressured to buy. My salesman was the most helpful salesman. I ever encountered this organization is well run and would recommend this company to anyone who needs a car. I was completely satisfied with my vehicle.

Did not take long to get out door with a car, APR% is high though. Cash ** is such a great person. Love that he took the time to listen about my concerns, and answered all questions I had. Highly recommend cash at the Plano tx location. Just make sure you have insurance before going. They do help with getting some. Process would have been much faster if I had purchased insurance beforehand. Thanks a lot, hope this car last, love the car. It drives smooth.

Like the title says, I walked in with the hope of test driving a car. I walked away with the keys!!! John and Esteven were absolutely amazing the entire time I was there! They went above and beyond for me and I got to walk away with MY OWN CAR KEYS!!!!

The car was in good condition. The interior seemed clean and well kept. All the lights and devices were fully functioning. The car didn't contain mats which was a downer but certainly an easy fix. I also thought it would've been nice to have the car freshly cleaned before leaving the lot. This may be a service that's normally given to the vehicles, however it was a Saturday afternoon that we were making this purchase. A rainy Saturday, at that, again an easy fix.

My experience? The salesman was professional as well as the office staff. Paperwork went smooth. I didn’t feel pressured to purchase. However the photos online did not match what I encountered. The vehicle was very dirty in the inside. Hard muddy seats and a horrible odor. I spent all of my Mother’s Day cleaning it up and it still needs clean. Honestly I paid 1300 down. I don’t understand why you can’t hire a small business owner to come out and clean the cars even if you don’t have a car cleaning station onsite. That’s not good service to have your customer deep clean a car they’re buying from you? I can’t say I’ll recommend DriveTime or purchase again.

Was told car had a clean title, but does not and I don’t feel like Drive Time for the people. I think it takes advantage of people and need. I definitely would not suggest or buy another vehicle from them ever again in my life. Might have to wrap the one I bought around a pole.

Gabrielle and Alex took such good care of me. They were kind and listened to what I needed and they also gave me all my options laid out in easy to understand language. I am grateful to Clay and the rest of the team at Drivetime. Thank you for making this first time great.

I never experienced relaxation at a dealership before.. I usually be on pins and needles…I would like to thank Mr. Jose ** in making me feel at ease .. It was a great experience. The atmosphere was very warm and welcoming… They let you test drive alone. I guess to make feel it’s your ride..

It was one of the most wonderful experiences I have had. The woman that helped us with me Mrs. **. I don’t know how to pronounce her first name. Timetra was the best. She’s awesome. She’s care and she went through everything one by one with us. She is awesome. Thank you so much

I’m purchasing a 2019 Honda. There are some minor issues that I told they were going to fix the hands free. Doesn’t work. The bluetooth option doesn’t work. Can’t even use the usb. The code to radio is unavailable so you can’t try to see. I would have took this better if it told to them I had to get it checked which I will but not even a follow up call. Doesn’t sit well with me.

Outstanding and fantastic team. I looked online, saw what I wanted. After testing driving, I knew this was my new car, newer, low miles, clean. Within a few hours, I was approved. The staff was very friendly. Returned back to sign paperwork at least 20- 30 minutes. During that time, they washed and put a big beautiful bow on her. This is my first time having a Jeep, I absolutely love her. Thank you so much to the staff at DriveTime.

Thanks to Sidney ** for being so nice and patient in helping me pick and purchase a beautiful SUV, I'm loving it, keep up the great work. Thanks to Beverly ** for being so nice and patient while finishing the paperwork with me. Keep up the great work. My experience at Drivetime was very excellent, Keep up the great work.

I want to first thank Tyreese ** for all his help. Tyreese was amazing. He made the process so easy and simple. I've never had the car buying made so smooth. I will definitely recommend Drive time to people and recommend they go see Tyreese. Thank-you for a great experience.

These employees go out of their way to help and make sure we are satisfied. Shay, Dontay, and Rose were awesome. I'm very pleased. I also have a few people to come a visit the Stone Mountain location. My Ford Escape drives so smooth. I want to thank you all of the help that I have received while buying my car.

I was devastated when I got rear-ended in a 4 car collision. Literally a week before the accident, I had just spent a $1,000 in parts and labor not including the thousands of dollars of parts and labor for the past two years fixing the car because I couldn’t afford a 5 year car note but Tyrell made the process as easy as it could be looking for and purchasing my new/used vehicle. I cried because of the stress and he tried his best to comfort me and I appreciated him for it. Thanks Tyrell and thanks DriveTime for all your efforts and help.

I had browsed online and found a couple of vehicles beforehand. When my wife and I arrived we waited for an hour and a half before being placed with someone (in all fairness, they were apparently short-staffed). Once we were placed with someone the process went smoothly except for the insurance due to my provider. Still got to go home with the vehicle I wanted, and Danica was amazing.

My experience with DriveTime was really great! The whole process went very smooth and Terrill ** was a big help and he did an amazing and excellent job in assisting me! Thank you very much Terrill and DriveTime! If you're in need of a vehicle I would highly recommend you go to DriveTime. They will help you out and you'll definitely get the vehicle that you're searching for!

Great service from Lucy. I would recommend that you go see her for car purchases. Customer service was awesome. She was so knowledgeable about my purchase. Friendly and courteous. If and when I need another vehicle she will be first choice. She also offered so much valuable information. She made us feel so comfortable.

My fourth purchase with DriveTime and Kev my salesperson was great! Definitely the best experience so far and I consider all my experiences great with the company so far. Shoutout to the manager also at this location. I didn’t catch his name but he also great. Great service. Very clean store also at this location.

From the time I walked through the door and Tanner greeted me it was a great experience. She was very patient with me being that I didn’t know exactly what car I wanted. She suggested many different cars for me to test drive and I was so happy with my choose. If I could give Tanner 10 stars I would!! She was such a sweetheart through the whole process. Thanks again for everything Tanner!!!

Everything went great! Sales and staff very good to work with! I got the car that I wanted, paid a little more but I still had some credit issues and looking forward to driving it many years. I will recommend anyone needing a car to go see the guys and gals at DriveTime.

I had a very good experience at Drivetime. Everyone I came in contact with was pleasant and courteous. They were willing to help out wherever they could so that the experience was less hectic for me. Two of the wonderful sales people I came in contact with was Cameron and Rod. The manager? don't remember his name was also at his best.

When I asked for my first payment due date to be in 45 day he said that my payment would go up from $500 to $600. I agreed. I received a email stating that my payment was due tomorrow instead of May 31, but they are still charging me the extra $100.. I never would have agreed to make the first payment due this soon.

The experience was fast and easy. Very nice gentlemen to do business with. All of them had a good sense of humor. I really had a great experience. Louis was my initial salesman and Lorenzo closed the deal. Will refer whomever I know is looking. #teamscorpio#gobengals. I wish you all the very best and really hope for much success in what you do.

Sales lady did an excellent job. Very good personality. She was friendly. Handled us with courtesy. I am a very pleased customer. I will recommend my friends and acquaintances to stop in and have a look around. I will probably even buy another vehicle at some point. On a scale from 1 to 10 I would give the sales associate an 11. I am very pleased with my new truck. I want to thank her from the bottom of my heart.

From walking in the door, Rasheki in Columbia, along with Mia were great. They knew that I really wanted a Sonata and with my down payment they reached out to their sister center in Charleston and got me what I wanted. After driving two hours, ** in Charleston welcomed me with a warm smile and got me in my Sonata. Thank you ladies for the great experience. Car Buying has never been this easy🥰

I just want to give a special shout out and huge thank you to Steven ** at DriveTime Pensacola. He was compassionate, caring, kind, and understanding from start to finish! He never rushed me or made me feel obligated to anything and I appreciate at that so much! The buying process was so simple and pain free. I went through several test drives and asked lots of questions. Thank you for your patience Steven 🤣. I will be recommending DT to any potential buyers I come across and ask for Steven! I am so Happy 🥰.

Website financial app approved me for all cars down payment started at $295. The car 🚗 chose said $395 down and $361 a month. I get to the dealership test drive it and was excited to buy my first car. Next thing you in w the down payment was $945 and my payments were over $450 a month. I was it was because I didn't put in the correct income. So I'm forced to get a car that I don't want because I needed a car that day and i had the down payment. I drive off and went to a car wash and the trim on top of the car came 3/4 of the way off on both sides.

Emma helped me purchase my vehicle from DriveTime. I had an hour commute from my home to DriveTime, so I didn't want to go all the way there unless it was a sure thing. Emma accommodated my preference of setting up the sale through text. I tried that with other dealers but they would stop responding to me when I didn't call them or stop in. Emma is very down-to-earth. She's an easy person to talk to. She has a great personality. She made the experience pleasant. If I could I would purchase my vehicle from Emma every time. I'm not sure if the public reads these reviews, but if they do know this, if you want a vehicle, Emma will get you into one whenever you're ready, guaranteed!

Hari, here in Las Vegas was my car salesman. Very nice young man, great people skills. Explained everything in detail to me. Great experience. If go to Drive Time in Vegas ask for Hari. Highly recommend to everyone. Love my car and all that helped me out. Very much appreciated.

I LOVE DRIVE TIME!! They have great customer service and the staff is amazing. I really enjoy my visit and I will be going again. Thank you, Drive time and I will be referring people. I will tell everyone DriveTime is the best place to go if you are looking for a car.

I love this place. I filled out my application online and had a call the next hour and was happy that they set me up with an appointment and then I had some questions and the manager called me and answered all my questions and concerns and he told me what my down payment was and my monthly payment would be and he hit it right on the first try and they are up front and honest about anything they tell you and they treat you like family. Only thing was in the car lot for a while but it was a good experience just I drove a long way to get the car I wanted and it was there and got me in my new car when no one else could. They do everything to get you in the car you want and the down payment you want, if not they try so hard and they promised me I would drive off the lot with a car and I did just that. The staff is very nice and respectful and they take care of you. Free coffee, water, cookies while you wait.

We were greeting good, transactions went well, very satisfy, walked around car to check for damages, test drove the car, operated all functions of the car, gas me some fuel, reviewed a video, great place to visit anytime

The service was great, not long and we were happy with the vehicle we have. Brennan at the Chesapeake VA location was awesome, very professional, man all I can say is wow! He was professional, nice, patient and got the job done. We walked out with zero down and was able to choose any car on the lot.

Chris was very good with helping us get a car and he didn’t stop until we were satisfied and he made sure we were ok and he wanted to make sure we ok and comfortable and I told him if anyone is looking we will send them his way as a referral.

The customer service received from Erica was immaculate. James was great too! The only issue I had with my experience was the fact that I drove from East Dallas to Corpus Christi to purchase my vehicle and the inside of the car was dirty and dusty like it had been sitting up for quite some time and no one detailed the inside of it. So when I went to lock my door or roll down the window filth was on my hands.

Normally, I hate purchasing a car, I felt very comfortable with our purchase. Vanessa ** went out of her way to ensure we found exactly what we wanted, set up the warranty and gap insurance, explained different down payment options and how they affected the interest rate. I felt we got a good deal with a good interest rate without the pressure that so many dealerships use.

This is the first time I have gotten what I needed. They didn't force anything gave me what I asked for. They have the best warranty. I have already referred people over. Cars are clean. Great inventory. Salesmen top notch. Several different makers to chose from. Paperwork is easy to fill out. You don't have to spend all day waiting for approval. I liked ad 45 day approval hold

By far the best car buy experience EVER!! I was in and out in under an hour and got the exact car I wanted! The online save your terms was honest and true so I knew exactly what I was going to need down and what my monthly payments would be!!

DEVON ** was very patient and very courteous to me. He has great customer service and I would go to him again. He helped me through everything. He didn't rush me through the process and let me take my time on what car I wanted to see and drive. I appreciate his time and service and loved how he was so patient with me. I was there for hours and he still did great with a smile on his face.

Drivetime on Shadeland are the most inconsiderate car dealers in ever visit, finance and car received it and drove around and on third day the whole transmission went out, no, they will not give me my money back and no, they will not give a loaner car and no, they do not care if you have to work or not because it's out of their hands but you have to go through Silver Rock to help with a rental car. Bad business. I would not recommend my pet to visit this place at all.

I liked the person who helped me to find a vehicle, however, I don't know that he really listened fully to my concerns about the type of vehicle I needed. I also had concerns of how much of a payment was within my budget and I felt I kept being pushed to get "extras" that was pushing my payment 100/month over what I could afford.

Anthony was my sales agent. Soon as I got there, he was very friendly and was able to quickly answer any of my questions. He was ready and eager. Everyone there was very friendly and supportive. Great experience with Drive Time and I'll be recommending others to go there. Thank you, Drivetime.

Purchased the car two months ago from drive time love the car Chevy equinox but after driving it for two months to and from work to Church and back home, the engine light came on, so of course I took it to their mechanic to find out that it’s the Cadillac converter, I don’t know if that’s how you spell it or pronounce it and I have an oil leak and the brake pads and rotors are bad on this vehicle so I feel that they should have these things pics because it’s only been two months. There’s no reason that this car should be falling apart within two months of me purchasing it. I’ve only already made two payments on time.

I don't recall the name of the lady who helped us. But she was clear on all the terms and explained everything. Very helpful. Walked through everything on the contract as well as the vehicle we ended up purchasing. She was knowledgeable on the vehicle as was able to answer all our questions. I would highly recommend.

Finding a car online was super easy. I had a good idea of what I wanted and knew my finances. Morgan helped get me into something just right for me. She had my test drive vehicle ready and showed me a couple other options she has saw I also viewed online. Morgan was amazing!! She was friendly, knowledgeable and I was comfortable working with her. I ended up driving off the lot with a better car than I came in to look at. I test drove three cars and bought in about 2 hours! I will definitely be back for my next vehicle!!

I had a great experience buying my first car on my own. The staff was super friendly and made me feel comfortable throughout the entire process. There was no pressure at all from the sales team, which I really appreciated. Rufus was especially helpful—he patiently answered all of my questions and made sure I understood everything. Overall, it was a smooth, stress-free experience. Highly recommend!

My first experience with drive time could not have been better. Topnotch sales professionals. They treated me great and explained everything and were very accurate and accommodating with everything and every question that I had. I will be using them again and will recommend to anyone who needs a car in the future.

Very easy and friendly workers. Would tell people to come to this dealership before many other dealers. The employees are always kind and go out of their way to help you if they can. So far a very good experience and I love my vehicle.

They advertise get your terms with a down payment and your monthly payment on the app but it's a scam that's what they want bi weekly making my payment over 600 per month with 995 down and a 29% interest rate.

I will not refer anyone to Drive Time. Commercials are lies. You don't pay down are get payment. you request. Tyler continued to bring out older, dirty, & some even damaged on inside/out. Louisiana had great service. Still not the car I was looking for but I do like it. Interest is high, knew it would be, didn't expect that much.

Eric was excellent! Great from start to finish. Highly recommend to him to my friends.. Will be back . Very efficient and fast. Eric was very pleasant and knowledgeable. Eager to help me work my financial needs out to purchase vehicle. Also after purchasing the vehicle he went through everything with me for checking the car right before I left a lot.

Everything went real smooth and everyone was very professional salesman in the job. I was very pleased in how everything went for me. I'm a very proud customer and love my Vehicle. Thank you, Drive Time for a job well done and thanks to my salesman, Chris for making it happen for me, thank you.

I had a wonderful experience with Drive Time! The whole process was quick and straightforward. Wonderful people. The only thing I didn't like was some cars came with a tire repair kit instead of a spare. It just doesn't make sense to sell vehicles without a spare. That's my only complaint.

Enjoyed the experience with Drive Time. They don't haggle or make you feel pressured. Profession staff and very knowledgeable on the cars and the process of buying a vehicle. You actually can leave the "driving" to Drive Time staff and they will expedite your purchase. And, you'll be driving away in your newly purchased vehicle. Thanks for your great customer service!!!

I thought it was a great and easy purchase. Never got a vehicle so easy. The guy I work with was great. I would come back again. Thank you all for your help. I would recommend friends and family to this place. I don't know what else to say. It was great. Arnold **

This staff member was helpful as she showed us the many vehicles available at the company’s lot. She was also knowledgeable on how the company operates and what they do. I was pleased to see that she was very good at her business and I was able to get a vehicle that I could appreciate.

From the time I first looked into DriveTime months ago the team has been nothing but helpful and understanding. Quentin was helpful via email prior to my appointment and after scheduling. I was greeted with a smile by Quester, the GM. The staff is very attentive. Vanessa was my Customer Experience Guide and she was fantastic. Working with her was great. It was like coming to see a good friend to purchase my vehicle. The environment is inviting, friendly, and pleasurable. Thanks Drivetime!

This is my second purchasing experience with Drive-time. My salesman, Jason, was an extremely professional and informative guy. The process was fairly quick and I left out with my car and good terms the same day. Highly recommended Drive-time. They have a nice selection of vehicles with great warranty and theft recovery packages that were very affordable. Their cars are very reasonably priced and the conditions were very acceptable.

Worse place to purchase a car, within a few month I had five things wrong with the vehicle I purchased. The place I purchased the car from was of no help whatsoever so Make sure you bring a mechanic if you plan on purchasing a car through these people. I fail to do so, I definitely learned from my mistakes.

I didn't even have this Ford Escape 24 hrs and I had to have it towed. Turbo went out. This was from Beechmont location. Thousands of dollars to fix it. Before that I bought one from Fairfield. I text drove the one from Fairfield and check engine light came on. They said they fixed it but didn't. Two cars within my 5 day period. Wasn't told from Fairfield location you can only drive 300 miles the 5 days you have to return it. STAY AWAY FROM DRIVE TIME!!! BUYER BEWARE.

They kept the Escape the first day cause it had a light staying on and they got it fixed and said they would call me they didn't call till after 2:0 and said it can be picked up, My daughter and her husband took me up there to get the escape it took them over 3 hours to get the paperwork Redone and completed. They didn't do an inspection and I tell you I know this because there was NO JACK. They didn't even clean the vehicle. So today I go up there and they put a Jack from another type of vehicle, just laid it in the back, said, "Well it will work if you need it." I said I want the correct Jack for the Escape so they sent me and HAD ME GO TO THE OFFICE around back side of building to have them order the correct one. I get home and was cleaning inside the vehicle and found DOG BARTH in the storage on back of Driver's seat. I was TICKED AND I STILL AM.

Best car buying experience EVER! In and out within 30 min!!!! Easy and the staff are friendly and are very knowledgeable. They don’t work on commissions, so, you won’t be bombarded upon walking in. The best car buying experience I have ever had, would recommend to anyone. They make your car buying experience a smooth one with absolutely no pressure.

My Car Salesman was very patient with me and professional, he was knowledgeable about finances and he was able to get me in a Car from start to finish in under 2 hrs, I was very pleased and impressed, so I want to say again Thank you Drive Time. I would be glad to send a family member or friend to you guys to purchase a vehicle.

I was impressed with the inventory choices available. I would certainly recommend this location to my friends and family. Thank you, Emily, for an amazing experience.

Great service. Austin ** was Awesome, made the process so easy, very customer friendly, would definitely recommend you guys. Thank You. Love my vehicle and beforehand scheduling they made sure I had an appointment and double-checked if I was going and when getting to the place, they were all welcoming.

Mark was extremely helpful and went over everything to make sure I Knew all the ins and outs. He was patient and kind!!! He made sure all the lights, blinkers worked properly before we left the lot! HIGHLY RECOMMEND coming and seeing Mark about a vehicle!!!

I will not be utilizing this company's services in the future. While the dealership provided excellent service, the financing terms were unacceptable. The total cost significantly exceeds the vehicle's value, and the initial payments primarily cover interest, resulting in an unfavorable financial arrangement.

It's a car dealership, so everyone knows there will be tactics to use to get customers in. After running your credit, a salesperson will tell you what kind of car they can get you in. More than likely, it's not a car you're willing to pay double for, because you will. You're paying monthly Mercedes payments, but driving a Elantra. The positives: you will get a car and the office staff is friendly. They can't control the company they work for, but it is robbing people.

The person that sold us the auto was very good. There was 1 hiccup and no one seemed to be able to answer it. I am a 100% disabled vet and the DMV told me that I did not have to pay all of it, especially since I already had a DV tag in my possession for the auto. The associate asked several people and they said I would get a credit from the DMV. On another auto purchase the DMV told me NOT TO PAY this. I don’t think the DMV will credit me something I have paid to someone else. Drive time needs to have a better understanding of how to deal with this issue in my opinion.

I believe that you all are very professional and straightforward; you really try to bend over backwards to help the person that's buying the car. I thank you, soon I hope to go in and get me surgery; this is better than getting into a truck 4x4. Thank you and may God bless you all.

Antonio is a great representative for DriveTime. He helped me get my new SUV. He answered my questions and understood my needs. Other stores had more options for my down payment, but I only wanted to buy from Springfield location because he put the work in for me. Great used car shop with lots of extra things. Ex: 5 year warranty, tow and rental car.

I had a wonderful sales representative and she let me test drive several cars. She was right there with me. Answer a question I have. I had a good experience with them. I highly recommend them to anybody. She went over all of the paperwork. She explained everything. She put stuff on my phone for me because I didn’t exactly know how. It was just a great experience and then I was contacted to make sure that everything was fine with the car and that I was satisfied with the car the next day.

Haven’t had the car but for a few weeks and already having issues with the transmission. Now I have to put in the shop for two weeks or more. This is ridiculous and such an inconvenience. The main purpose of getting car was to have a reliable transportation to go to in from work, appointments etc. I will never purchase another car from Drivetime.

Hello. I purchased a vehicle and put $1,200 down as well as 300 for the insurance on the day that I drove the car off the lot .. Within 4 days I was experiencing issues with the vehicle and scheduled a service under the warranty. However the referred mechanic shops were not able to service Mercedes-Benz so I was not able to have my vehicle serviced at the time .. Within two days after that the engine completely blew. I have now been without a vehicle for over 3 weeks and I have an insurance payment coming up as well as a car payment coming up but still no vehicle. This is horrible service.. I just want to say thank you very much for the stress, waste of money, waste of my time and ultimately a bad experience.

I had the best service at DriveTime. Damion was thorough and knowledgeable regarding merchandise. I will recommend DriveTime to all my family and friends. The selection of vehicles were excellent. Staff was friendly and courteous to all customers. The time of arrival to departure was adequate and no unnecessary wait time noted.

I was very pleased on how everyone was so helpful especially Maribel **. She was very helpful and professional. I’m a senior and she helped me with all the paperwork process. I thank all the staff for making my day. I certainly recommend it to anyone especially good people with bad credit. You guys make it happen

I bought 2 cars from Drive Time aka Bridge Crest - The first one stayed in the shop, had a bad transmission- and was totaled, Drive time was so greedy my insurance company told me if I buy another car from them I would have to seek different insurance. The 2nd car stayed in the shop so much I eventually bought another car and told them to come pick their crap up, that was 2015. Now they are still trying to ruin my credit 10 years later! This predatory lack of respect for their customers and business ethics in general. Companies that operate like this should be closed permanently!

They were very respectful and in full speed ahead to make sure that I was happy. I love my car and they were very nice and professional. I first drove off with a car not knowing that the air didn’t work and it was my first choice. I learned that the air didn’t work and I turned around and took it back. I didn’t have any problems making an exchange. They did the exchange so fast it would have made your head spin. I just can’t thank them enough/.

Everyone I encountered was professional in their approach and was helpful in every step of the buying process. From online customer service to my experience with the local sales department was excellent. I Highly recommend this dealership! The expertise shines through. They also have a great selection of vehicles. The one I purchased is driving very well. I’m truly enjoying my purchase.

Not the vehicle I wanted, the vehicle y'all wanted me to have which only had $500 down but you showed me three but you let me test drive one and wouldn't let me get it. Being charged to move my due date when I was told they could do it with no problem. I needed a vehicle and I got one. I'm being happy with it, even if it's not what I want.

Conner was great. Very patient when I had so much trouble getting insurance. Car seems good, it's not exactly what I wanted but concessions were made. My only real bone to pick with Drivetime is you are not willing to swap cars with another DT store. If you had been I would be driving an Xterra, and I really wish you would be willing to sell manual shift transmission cars. Other than that it was a pleasant experience.

I had the opportunity to purchase a vehicle from the great people at DriveTime. My sales representative Gi-Chris was on top of his game. Making sure my experience was the best one ever. He took the stress of buying a new car right away. He was patient with me and didn't care how long it took to get me in a new vehicle. I definitely would refer anyone to visit the DriveTime location in Temple Hills md. I actually purchased a car one day before, but changed my mind when I arrived home. He was more than ok with me bringing the car back to change for a different one. I am definitely pleased with my visit at DriveTime and look forward going back in the future. Thank you... Gi-Chris. James

Had a wonderful experience with Eva at Drive Time. She treated me so well and polite that I not only buy myself a Ford SUV, the experience was so great that I returned the very next day and bought my wonderful wife a Ford SUV as well. Very happy and satisfied customers! Great. Thanks again Eva for your love care and support. 💜

Do not purchase from Drivetime in Macon GA. They is a ripoff. I purchased a vehicle from them February 27 and it's been in the repair shop since March 4 and it's still in there. That Silver Rock warranty ain't worth getting. It's taking them forever to pay the repair shop. DO NOT BUY NOTHING FROM THEM!!!

Rosa was the absolute best. She was so helpful and made my buying experience great. I would recommend the Stone Mountain lot to anyone. Safe to say she is the best car salesperson I’ve ever dealt with, I give them 5 stars. Also, they did everything in a timely manner so it didn’t take forever to get my vehicle.

Very quick and easy process!! Literally filled out information online and went and got my vehicle during my lunch break with a test drive!! Very much so recommend the South Blvd location in Charlotte NC, nice, friendly, and helpful staff! I purchased a reliable vehicle with LOW mileage! Great warranties, low down payment, and just a simple process. The down payment it said I had to pay online was the exact amount I paid when I arrived.

My experience was great at DriveTime. Shonda was super nice and helpful and explained everything so that we understood. She was very nice and helpful. I would recommend my friends to go to DriveTime on their next purchase for a car and let Shonda sell them a car. My Hyanduai Santa Fe Sport that I purchased from DriveTime I absolutely love it. Shonda was very helpful in explaining the details about the car. I will go back and purchase another vehicle from DriveTime in the next years.

Kevin ** was a excellent worker and really helpful. Thank You! PS He deserves a steak dinner lol! I love how it is true. When you come to Drive Time you get your vehicle. Super friendly environment. I love how they have exactly what you need at the right time. I loved how they have Drinks, Water, Coffee, Tea and hot chocolate. They also have cookies for the kids and kids get to color.

I had a great experience. Starting with the manager, Josh. He was extra welcoming. He and Yolanda attempted to get me into something I was comfortable with. Unfortunately, I couldn’t make a decision so I came back on Wednesday and Yuself was very laid back but HELPFUL on every level. I am THANKFUL I decided to buy with Drive Time.

The staff at DriveTime were outstanding; however, I can't say the same for the vehicle I brought home to Maryland. It's currently in the shop due to severe shaking and a gas smell. The owner there advised me to return the car, as I was sold a lemon, and now I'm apprehensive about driving it back to Virginia for the return.

I'm a previous customer of DriveTime. They are very professional and courteous. They were able to answer all of my questions and provide me with great options. Sofia, Jay, and Devon are all wonderful people and fun to work with. They did not disappoint! Thanks guys for your professionalism. Very detailed oriented and I had fun with lots of laughter! And they helped me with a lot of good selection of cars to choose from. I ended up getting the 2017 Hyundai Elantra! I'm happy with my purchase. I will always recommend drivetime to my family and friends.

I purchased my Ford EcoSport from DriveTime with the help of Olivia **. From the first hello through her congratulations at the end, I could not have had better service. The purchase was seamless and I drove away both relaxed and excited. Olivia was knowledgeable about my car’s features, checklist and documents to sign at the end. My EcoSport was clean with that new car smell and in perfect condition. I am in love with my little red car! Thank you Olivia and DriveTime!

Hello, I was really surprised at the service I received from Alvaro. He was kind and patient with me, and so was the other staff.. I just knew I wasn’t going drive out of there with a car that I called my daughter back to pick me up. And Alvaro said, "I have good news!!!! You were approved.." I was so Elated.. I rung that bell!!

Well to start my husband and I were newly married, active in the army, no credit and just starting out. We seen a commercial for drive time we thought oh this sounds good. We could possibly get a vehicle went there. People were super nice. Talked us into what we should get and how it would work with our monthly paychecks and everything else. Remember, we’re new to all this so not understanding what we are really getting ourselves into in the end. Our vehicle is a 2017 we pay over $600 a month. We cannot trade it in. We cannot sell it and I feel like we will never pay it off because of whatever they had to do to help us get this vehicle that we should’ve never gotten. The car now has problems. We’re not close to paying it off so in my opinion, just don’t do it. It’s not worth it.

Ethan at the Charleston location help us with our purchase of a second vehicle fromn this location. He was our sales representative both times and his customer service and professionalism are beyond excellent. We have andcwill cintinuto recommended this Drive Time Location and Ethan to our friends. Best auto buying experience we have had, hands down.

Very long and disappointing experience. Was also told I would receive a significantly lower deposit quote after linking my bank account to Plaid. Which turned out not to be the case. They did not offer to rectify the issue. Which was very upsetting and disappointing. The salesperson says he emailed his boss about it. Still nothing was offered to make me happy with my purchase. It just seemed a little iffy how the deposit quote dropped on all of the other vehicles significantly except for the one I wanted to buy.

UNACCEPTABLE experience having 2 guy car salesmen, gaining up in me after being mislead and shown company handbook. Manager Greg didn't step in. Pushy like other dealerships, now, kept being told their new ways.

My experience was definitely a 10/10. The customer service was amazing from the time me and my family walked through the door. I had the pleasure of working with Kevin in Dallas who helped me find the perfect car. I would definitely recommend to all my family and friends to do business with Drive Time Dallas!!

First and foremost, let me say thank you so much to DriveTime for allowing me to have the opportunity to get the vehicle of my dreams. The staff was so kind so awesome and willing to help me get put into the vehicle that I wanted. They also took their time with me to make sure everything was in working order. Make sure everything with the vehicle was up to par and I can never thank them enough. I’ve had it for about a week now and everything has been going just fine. I’m truly appreciative of everyone at the location in Mechanicsville. I will definitely be telling friends, family, and others about DriveTime.

I had a great experience at DriveTime. The people were knowledgeable, friendly, courteous and great to work with on something as important as buying an automobile. In addition, they had a very large selection of automobiles that choose from, it was great to have such a large variety and inventory of quality products to choose from.

I had been on the hunt for the perfect SUV, exploring various car lots, but nothing felt quite right—until I stepped into Drive Time! During my lunch break, I took a test drive that completely swept me off my feet. I instantly fell in love with the car! After chatting with Joe about financing, I was amazed at how quickly he had everything wrapped up by the time I clocked out. The entire team there was incredibly friendly and helpful throughout the process. I'm so thrilled with my experience that I can't wait to share it with all my friends!

My buying experience was far beyond expectations. I am very happy with the whole experience. Steven was awesome. Yes I would definitely recommend DriveTime to all my friends and family. I can't how smooth the whole process went. The down payment and monthly payment is very reasonable. All my questions were answered and they made me very comfortable.

I worked with Shawn and he was amazing. He was so helpful throughout the entire process. Explained everything thoroughly. I went with my car choices on a list and he never tried to change my mind in any way. He made sure that I understood each step before I signed any documents. I would recommend this Fayetteville dealership to anyone seeking a great car and a great deal.

What a joke. I will probably be bringing it back. I have not had the car for a day and it's already in shop. They lie on how much finance charge will be. Then from 24 thousand it turns in 46000. I was actually going to go to the BBB On the practices from Drivetime

Keonte was very friendly and helpful, this is my first time buying a car from a dealership and I highly recommend DriveTime. All the staff are very respectful and willing to help and answer any questions you may have, if you want a nice used car go to drive time!! They even have a big green bow you can place on the hood for pictures, seen in the photo below, love my new KIA. Thanks so much guys

I had the pleasure of being able to work with Eyermen ** (AJ) to help me purchase a car with my mother and it was honestly, an experience that couldn't have gone any better with how he worked with us tirelessly Saturday (3/15/25) and Monday (3/17/25). Through every part of the process whether it was smooth sailing or maybe a hiccup of a struggle, he stayed upbeat, positive, and very supportive. He had patience, was understanding, easy to comprehend, and explained any & everything we inquired about. He was welcoming, inviting, professional... yet very personable. I would definitely recommend him to a friend and would go through DriveTime again to buy another car. 10/10 Best Possible Experience with AJ. 😁

Greg, Ed, and Devin, were awesome to work with. Drive time was great. I would recommend the Murray location to anybody and everybody who is trying to get a new car. Thank you very much guys. I appreciate everything you did for me. My car is amazing. I love the color inside and out.

Car didn't even make it home before the trim started falling off, took it back to get charged $1 per mile, and having to wait on a check in the mail for my down payment to be returned. Lost thousands on this and didn't even have anything to show for it. Missed a day of work to trailer the vehicle back renting a Uhaul for them not honor their warranty. Terrible experience, will never go back!

Worst place to get a car. Exuberant interest rates. Use this location as a last resort if you have a low credit rating. You will be Upside down with their loan if you intend to trade the car and get another one from another deal.

I was treated with respect and Bill worked really hard for me to ensure that I was approved. I saw the car online and went for a test drive. Loved it immediately! It was exactly the same as online. I had my mind and heart set on that vehicle and wanted no other. Needless to say It's sitting in my driveway and I smile Every time I look at it. Thank you Drive time!

Good quality car. Low miles. Good customer salesman from beginning to end. Well knowledge, ask questions, explain everything, pleasure working with him. Excellent. out 10 I give 10 plus. Thanks. Had good time. Enjoy everything. Would definitely recommend someone. Whole staff was polite and nice. Everyone was extremely excited and happy. Thanks DriveTime for making my car experience the best from salesman to manage. Thanks again. Love everything. Good team. Like at end how all employee recognize you when you purchase a car. Thanks again. Love everything from beginning to end.

Evan was amazing. His customer service, down to knowing exactly what I was looking for in 20 minutes of talking to him. It was the best experience I have had with purchasing a vehicle. V, Cassie, Aaron, and the gentleman who helped check me in were also just as amazing! They made the experience so fun and welcoming. I’d highly recommend someone to come and purchase from anybody there! Please further think about giving them ALL a raise! They deserve a lot for their patience, dedication, and kindness!

Called the day before and spoke to Eric L. He told us that we were good and could pick from any car on the lot. When I got there at 3 check in took not even 5 mins. We picked all the cars we wanted to see and test drive. He made sure to ask what we were looking for the car to have. Didn’t not feel rushed at all. We were out the door with a new car by 4:45 with all paperwork completed.

The best experience ever. John at the Raleigh office was the best.. He went beyond to make my car buying easy. Would recommend everyone Drive Time.. There staff is very friendly and professional. I love my Nissan. They explained everything so I could understand and had the time to answer all my questions and concerns.

My wife and I came in to buy a vehicle yesterday and the process was quick and easy to understand. Our salesman was so very kind and very knowledgeable about the process. I will be referring a family member soon. Thank you. I got the vehicle I was eyeing. I’m so happy I came back to Drivetime for my purchase.

It was a wonderful buying experience typical of the time it takes to get a car. We were there for about 3 and 1/2 hours. Belinda was wonderful. We went to the one out on McKnight Road in Pittsburgh Pennsylvania. The only problem that I would have to say needs to be addressed was I did give her my pay stub and my pay situation which is the most legit job I've ever had LOL. But apparently the pay stub looked phony to them and I put my money on a prepaid card even though I do have a bank account and I do that for personal reasons, but the financing company really gave her a hard time about proving my pay stub and that it was actually going on my card which we had proof of but they wanted her to jump through all these hoops and cut and paste certain parts of the bank statement and I use Bluebird by American Express.

Hello, I purchased a seemingly nice 2020 VW Jetta s on 03/11/25. There was a very strong odor of dog in the car and upon closer inspection the next day, I noticed long dog hair in the back of the car and front dash. The car was not cleaned very well prior to me purchasing it. It was too late in the evening to have them reclean it per the manager. It also is missing a gas cap that I was not aware it was supposed to have. I assumed because it was a newer model car that it was ok.

Those 3 people were so pleasant. I was able to get in the car and thanks to Gabrielle, she was awesome. So sweet, easy to talk to, Gabrielle was very patient and went from car to car. Even after they were closing, she was in no rush to rush me out. Would definitely recommend people to come here above others, thank y'all so much for everything.

I’m so sorry but after my accident it’s harder to remember names but I think his name was Daniel and he was wonderful. He made it so easy and didn’t make me feel pressured. Thanks to him and the Drivetime team for lifting my spirits. My car is beautiful inside and out and I couldn’t ask for anything more.

The customer service I received was other worldly!! A special thanks to Joe and L. ** the assistant manager for working with me and believing I would get approved even when I lost hope at finding a car I would love. I am absolutely satisfied with my experience and will recommend this location to family and friends! —Na’im

The whole process was so easy from start to finish! They explained everything gave options on other vehicles wasn’t pushing. The warranty available are great as well. Very professional. I will definitely refer others to this company. If you are looking for a good vehicle with a warranty and good rate definitely give them a try.

Drive Time does not stand behind their product, will not stand behind their word before your 30 days is up. The main bearing in the engine goes out and total the engine and they say well we’re not gonna fix it. You gotta get it fixed, that’s bogus, that’s the lemon law. People need to know this so that they can get you guys because you’re screwing a lot of people out of buying cars.

Drove 3 1/2 hrs and Bought off the Westchester lot in Memphis tn. Not even 30 minutes after we left we broke down and all I could get from the lady that processed the vehicle from said oh it might need a battery even though I clearly told her the battery was not the problem. She was no help at all and pretty much made me feel like it was my problem 🤬. Then we finally get the truck to start after an hour and finally drove home which was 3 hours away. The next day the truck keeps dying and idling rough. Note this truck was 18,000 off the lot and after financing for 72 months the total comes out to 40,000.

I financed a 2015 Hyundai Accent gls. After leaving 4 blocks check engine light came on. They prolonged fixing until warranty was up. It spent more time at repair when it wasn't properly fixed. I would never go back or recommend anyone to go there. It was a depressing situation.

I want to thank Drivetime so much for approving me for my car that I was turned down at another car lot in. Y'all answer my prayers. Thanks again Drivetime. I thought I didn’t get approved. I was go cry 'cause I needed a car to get to work and back home.

My experience was excellent. My salesperson was well versed in her job. She was very helpful with me concerning I make the right decision on picking out the right car. Matter of fact she made the decision and an excellent choice she made. All I know is they call her ”Keke.” Great job Keke and keep that pleasant personality.

Hi. I just wanted to give a big thanks to Mrs. ** in my vehicle buying process. Mrs ** made the process quick, easy & she was very polite. I've never bought a car so easily and so fast. Lol. Thank you again for making it easy on us!

The experience was overall very pleasant and professional from the beginning, felt very welcomed greeted very courteously, Sophia was professional and thorough. Explained things clearly to make the process easy, very helpful and knowledgeable. No sense of rush, test drove to feel 1st hand and to make sure it was the right car. I love that most docs they need is paperless, making quicker.

I had a very good experience with the gentlemen who assisted me... And the other staff was very friendly and helpful too.. It was a smooth process and very knowledgeable of everything I wanted to know and some more. I would recommend any one who is look for a vehicle and need good friendly customer service. I recommend DriveTime in Midlothian VA.

I have bought several cars within my lifetime and I have to say, this was probably one of the best experiences I've ever had. The people there are so friendly and they make you WANT to buy a car. I know that's their tactic, but it seemed personal for me. I left that dealership with a safe, reliable, and a fair priced car with a big smile on my face. I hope everyone is as blessed as I was to enjoy such a pleasant experience.

I looked at a vehicle. So I enquired about it. I came down and saw it. I took a test drive. I fell in love with it. The staff was amazing and so nice. They answered all my questions and my concerns.. I bought the Chevrolet equinox 2021 and we love it... Thank you.

My experience with Drive Time in Topeka, Kansas was exceptional! Matt and Marcus did such a great job listening to my wants and needs for my new vehicle purchase. They made it fun and answered all my questions! If you're searching for a new vehicle and you want to be treated right go see Matt or Marcus at Drive Time!!!

Finding the right car for me. Salesperson was awesome. She help narrow down my decision to the best car that suits me physically, emotionally as well as financially. This is actually the third car I have purchased from Drivetime in 20 years. I recommend Drivetime to any in need of good customer service without feeling like you are being forced to purchase.

Maggie ** was amazing. He skill and customer service towards client far and above. The day I picked up. My car she was there with another lady at the desk. Good people. God bless them and their hard work. My experience with them was exceptional. The best. I will call them five stars🌟. I will recommend for every who needs car to come over.

If you were considering buying a vehicle from Drive Time, I urge you do not. I bought a vehicle from Drive Time and less than a week. It was in the shop for a month. I’ve owned this vehicle for 14 months and besides the payment I have put thousands of dollars into this vehicle. This vehicle is so bad that I refuse to put any more money into it. I will ruin my credit, but they’re getting this car back. I’ve called them talk to them gone through the Better Business Bureau but nothing gets done. They offer no help for selling me a vehicle that is in such disrepair. If you’re thinking about buying a vehicle from Drive Time I suggest you run.

I have had my vertical for less than 24 hours and my check engine light has come on. And with my down payment of 2000. dollars I feel that this is unacceptable. It would be nice to not have to take the vehicle back in without only having 24 hours. Good thing I got the warranty