DriveTime Reviews

I bought a car from DriveTime I had been looking at them for a while, I paid an additional 3700 for a warranty and glad I did. I have had this car for 12 days now and the last week or so experiencing transmission issues. The car stalled while I was on the freeway, engine light came on it then when finally getting it to drive it proceeded to accelerate.

Mike, Hayden and "T" were amazing! "T" (I didn't get her real name) started me off by introducing me to my new vehicle. Hayden helped her with the paperwork. The next two days I contemplated and on day two, decided to bite the bullet. I called DriveTime and spoke to Hayden and said, "Start the paperwork. I'll take it! And I'd like to have this done in a few hours, so I don't miss any more work than I have to." Hayden had all the papers that I could sign online sent to my email and I continued to work while he worked the papers for me. I left my employment at 2:00 and showed back up at 4:00 with my new vehicle!!!

I was very pleased with the way they treat their customers. I set an appointment and they were ready when I got there to show me everything I was looking for fair and honest and how easy it was to find what I wanted. This was probably one of the most pleasant trips to a car lot that I have ever had. Thanks.

We had an awesome experience with our purchase thanks to Jose. Right from when we walked in and pulling different vehicles til I was happy with my 3rd choice. It was the best. He made it happen and he was patient answering all my questions..I would truly recommend going to drive time. They are truly amazing people.

They are wonderful people that work there. My girl Midair did me good. I am hoping I am spelling her name right. She showed me how to work my SUV. She been checking on me. Go see her. Everyone there was very nice. I have told my family, friends and coworkers.

I had the best car buying experience! We had the best salesman! If you want a car go to Drive Time! You will not be disappointed! It was such a smooth and easy experience! Our salesman was so knowledgeable and helpful with everything from purchasing the car to the warranties they offered!! All glory to God for blessing me with this car!

My sister recommended that I call Drivetime. I honestly dragged my feet for about 2 weeks before I went to Drivetime in Plymouth Meeting. I had a few challenges and, frankly, was unsure if I was ready to do this. Upon my arrival, Tahlia greeted me with a welcoming and a professional demeanor. She was very patient, knowledgeable, and answered all of my questions. She put me at ease and made my car buying experience seamless and enjoyable. I ultimately drove away in a beautiful 2022 Hyundai Santa Fe SEL with very low mileage. Kudos to Tahlia and the entire team at Drivetime in Plymouth Meeting! The collaboration was great and I felt valued. Thank you so much!

Worked with CJ and Kurt. Very nice gentlemen. Buying process was fairly easy. A little wait time. Took less than a day. I had actually picked out the vehicle driving in but did not say anything. CJ drove that same vehicle up for me to test drive. So ON POINT with my taste. Again, GREAT SERVICE!

For my first time ever buying a car, walking in the drive time was an awesome experience!!! I'm bad with names but my agent Ross was an awesome help into getting the process done. I would definitely recommend to my friends and family, Drive time! They're family friendly and when walking in you automatically get the home feeling while you're inside taking care of your paperwork. Thank you again Drive time.

I went in with the intention of just walking out with information and some vehicles. Santiago helped in the process and I walked out with a 2020 Hyundai Santa Fe. He gave me a great price on my trade in and everything that was offered on the monthly payment was great.

JACOB? Let me just start there, he was absolutely amazing. His customer service was off the charts. He was so respectful and it seemed like he wanted me to get the vehicle there more than I wanted it and he explained everything to me perfectly and was very patient even though their selection was limited, I still found an amazing car.

I recently had a fantastic experience purchasing my car from DriveTime, and I can't thank Juwan and Shante enough! From start to finish, they made the process smooth and enjoyable. Juwan was incredibly welcoming and took the time to understand my needs, helping me find the perfect vehicle without any pressure. Shante then expertly guided me through the financing process, ensuring I understood everything along the way. Their professionalism, friendliness, and teamwork truly stood out. I left feeling confident and excited about my new car. Highly recommend DriveTime and this amazing duo! Thank you, Juwan and Shante!

Last time I was told things online and calls and that's exactly they did. This time was completely opposite. Wanted more money, higher payments, even a cosign after I was completely approved at a zero down so no deal.

Victoria was very passionate with helping me find a vehicle. Thank you for being patient with me! I will send customer your way for sure! Victoria was very convincing. I can't thank you enough for coming through for me. Made my day! Thank you for for making it happen.

Ricky, Lance and Ron at the Pelham Al office are the best. They are very punctual and communication as well. They have great customer service. These guys will help you in any way they can. I would recommend them to anyone. Best service I've ever seen. I promise you you'll not regret visiting these guys.

Their so called 30 day 1500 mile warranty is a lie. They don’t honor it. They put sealant in the car to make it run for a while and repainted it to hide an accident. When you talk to them about it they are rude and arrogant.

I bought a car from you guys. It's real good. I even went on a mini trip to Dallas came back everything was fine. Woke up the next morning The light is on check in your light. Went to Pep Boys they said it was a knock sensor. Monday morning to get the Midas then The motor is no good. That made me sad. 3 days later I receive a call from customer service saying that they apologize and I can go and find a new car or another car. I found a new car so far it's okay. Everything's is working fine. But I'm so terrified. I just put 5 or 10 dollars in it. I'm scared to fill it up cause this one may break down too but I'm going to be positive and take it one day at a time.

First off, everyone I worked with was 5 stars. I went online and got approved for a truck. I was told it was at the FT Worth store. I drove 1hr just to find out it wasn't there. By the time I got a final approval. The truck I wanted was sold. I had 1 truck to choose from and had to drive another hrs to get it. I bought the truck, but I am not happy with it. They should have held the truck I was originally approved for. Austin and everyone was great. Communication and everything else, I'm wasn't real happy with.

Cassie ** at DriveTime in Taylor was very helpful and professional. She help me and my mother getting everything taking care with the paperwork and we were able to take the vehicle home with us the same day. She show me how to get everything set up on my phone for that payments. I enjoy her help

Bought a 2018 Ford Eco sport from Salt Lake City dealership. The car lasted 7 day before it broke down. Working with Silver rock. The turbo went out. 2 shops later it was supposedly fixed. Driving home after 2 weeks of waiting, the car did the same thing and broke down. Warranty company is horrible. Requests are blown off from customers. Wanted to return car for a different one. Was denied. DO NOT BUY A CAR FROM THEM!

The sales person was friendly, however I test drove 7 cars & they all had issues. I finally settle on a car & thank God I got the warranty because transmission went out in less than 24 hrs & warranty don’t cover tow for more than $75 reimbursement. Tow was $180. Very disappointed in Drive time.

Do not buy from this place. The vehicles they have are worthless. They have issues that they will not tell you about when you buy it. They will not fix anything. They consider everything cosmetic so they don't have to repair it. Radio mounts are considered cosmetic and crash bars that have things mounted to that are needed is cosmetic.

I got a car from them around 2 to 3 weeks ago. It's already broke down. My first payment is not even due yet. I would suggest to take a mechanic with you. They are a rip off. I would not buy from them again. When you contact them it's a runaround. You call them and they give you a number to call but they can't help. Then another number and another number. But no one can help. They aren't worth the money or your time. They may have a good rating because they are not showing the bad and it says that on their website. I have to give one star because there's not a star for zero.

I bought a car yesterday from Drivetime on Decatur. The experience was nice and easy. I went to get it inspected and it won’t pass due to the tires being bad. Drivetime nor Silver rock will approve new tires. I have to come out of pocket to put new tires on my NEW suv. This is horrible customer service. I am very upset. I will not recommend them to any one I know. 😡

The staff at the Glen Burnie, MD location were great, and made my first time experience one that was truly awesome. I would recommend DriveTime to anyone that I know looking for a vehicle. Juanita, (manager) I believe that was her name, she was awesome in working a deal for the vehicle that I wanted, and Linita, our sale person made sure everything went really smooth and quick. Thank you all again.

Well on Thursday I bought a 2017 Santa fe. It died of less than 50 miles so I paid more money to have it $179.80 on Friday. I then picked up a different vehicle on Saturday and it literally didn't make out the lot. I was told it was a battery issues. And on the way to work it cut off. Because the battery cables weren't secure and the positive lead was loose. So I reattach the cable but the battery died and I missed a Day of work.

Awesome service, Mathew was very helpful, he went above and beyond to ensure we got what we wanted. Walked away feeling I got the best deal. And the car right for my needs. Matthew was pleasant, didn't just stare at his screen. He explained all he did and why.

The actual vehicle is great and the buying experience was fine except that I was lied to. I was basically forced to get the gap, GPS theft protection, and extended warranty coverage. I asked the salesperson if I changed my mind about those coverages, would my payment go to what I was showed it would be without the coverages (which when I said I wanted to do to begin with he went into a long explanation of why I needed it) and I was told yes, it would. However, when I tried to call and cancel them, I was told that my payments would not be reduced. I only accepted those coverages so I could move the purchase forward with the intention of cancelling because I was told I could and my payment would lower.

DriveTime of Greystone Blvd Sold me a lemon!!!! I purchased a 2020 Kia Soul in November 2024 with a down payment of $1,800. I drove the car less than 1000 miles and it was less than a month later from the purchase date when engine light came on and the transmission died (I'm a very conservative driver). After the transmission was replaced twice by two different transmissions, the check engine light came back on a week after the transmission was repaired. I contacted Drivetime. They took no responsibility for selling me a car I now can't afford as a result of the multiple issues with the car. I need a reliable vehicle!!

The most easiest car buying experience ever! I lost my vehicle due to an accident and DriveTime was able to not only put me into another vehicle but a newer year!! I appreciate you guys. Thank you so much. 😊 😊😊😊

My sales person was awesome he got me approved with a truck I wanted and me and my daughter left out with smiles. They give you good options so you will be protected if anything happens with your car and the cars and truck selection is really nice to choose from.

The service was really a great experience. Everyone worked hard to make sure I was satisfied and I indeed was very satisfied, Thank You Drivetime. I highly recommend Drivetime to anyone who's looking to buy a vehicle. I bought the first one I looked at but I saw about six others that caught my eye, again thank you for getting me the keys to my new truck.

Our salesperson wasn't really helpful with making car selections. I felt that I was rushed and while I was interested in other vehicles. So I just went with what I thought was convenient. Also I noticed at the end when signing the contract that the APR is very high. That was a disappointment.

Car has a crack motor, left us stranded. Was not detected during inspection. 😔 Need new car, was stuck for 10 hrs on side road. No water, no help, was a nightmare. I watch on TV, hope this don't happen to anyone. 😭 I need a rental car. I don't have money get it. I think Drive Time should be responsible for getting me a rental asap. I'm having pay for rides, please help. I need get work daily, too hot to walk.

I had an amazing experience and I am recommending a lot of people to go there because they’re so professional, quick and they got me in what I wanted. If I’m ever in the market for a car again, I will definitely go to DriveTime. I’ve never had such a easy process buying a car before. I am so happy with the service I got.

Richard did a great job getting me in and explaining everything. Got me in and out without any complications and was very patient! Definitely recommend! Didn’t even waste any time looking, I knew what I wanted, he helped pick out exactly what I wanted and get into it! Quick, efficient & made the whole process so easy!

The service was good, few things I didn't like is that you feel on rush for everything, once you look at cars the first one you test drive they want you to basically buy it even if you have a few more options, the other thing I really didn't like is that once you buy a car they give it to you dirty, they don't clean the cars at all. Not even vacuum, I asked if it could get a wash they said. They don't have anybody to do details on cars, the gas on the car empty with 30 miles left to go, that's the only things I didn't like. Other than that there is a lot of good cars and they give a lot of options according to your credit as well, only if the issues I had could be fixed it could be a 5 stars rating.

My experience at drive time was the BEST experience I’ve had at a car dealership. They did not run my credit a million times, The service was OUTSTANDING. Everyone was so friendly & accommodating, all of my questions were answered and last, but not least the service was quick. I did not have to stay in there all day trying to fill out paperwork. I was absolutely amazed at how quick I got in and out and was able to leave with a new car. The service was 10 out of 10. I recommend.

Blake was amazing during the whole process. I had test drove, had paperwork completed and was on the road in an hour and a half. In all of my car buying experiences, which I have had several, I have never had such an awesome experience. Is the interest rate high, sure but you should know and expect that when shopping there because the rates are high due to my choices in life. Overall would highly recommend them to anyone and honestly will probably be back for my next car.

Ashlie from the Van Nuys location was actually one of the best vehicle sale agents I’ve ever had the pleasure of working with while purchasing a vehicle!! Her customer service was impeccable! If I owned any business that dealt with vehicle sales, I would definitely try to snatch her up immediately. Thank you Ashlie!

Michael was very helpful and informative with my purchase and even reached out over email before I arrived in store. The entire process from start to finish was quick and easy for me, which is what I wanted overall. I love my new car. Thank you for great customer service!

These guys were very knowledgeable about the vehicles they were selling, very helpful in helping me obtain the one that I wanted, they were friendly and fast… They didn’t hit me up with all the bull crap that most salesman throw your way… I would recommend to anybody looking for a nice used vehicle that they go to Drivetime in Fort Myers Florida… I’m sure like myself to walk away with a smile on your face. Thanks guys.

Travis was on top of his job. He presented the procedures and guidelines exceptionally. He professional and friendly. He thought outside of the traditional sales person. I'm pleased with my deal. I was happy with my choice of vehicle. It is very well kept and clean. The rides well and is appealing to the eyes.

I walked in at 6:30pm right after a long day at work. I was greeted with a smile and a great attitude by JT, he went straight to introduce me to a great guy Shaun who didn’t hesitate to get me to test drive the car I had previously discussed with them by text. I loved the car and Shaun finished and had me in my new car by 7:45! THE BEST FASTEST CAR BUYING EXPERIENCE EVER! I was in and out and in my new car within an hour! These guys DON'T play or give you any bull! Their amazing, positive and kind attitudes made my day and experience the best ever!!! GO TO DRIVE TIME!!

Lance was very helpful with car. He was nice. Gave us 2 bottles of water and lower the interest rate. He was nice guy, easy to talk to and went over paperwork. Lance was very friendly and helpful. Lance was very helpful and friendly. Lance was nice the and nice.

I bought a car in Ohio, I have my permanent residence in TN. I told them I have a place in Ohio that I stay one week a month. They put that on all my paperwork when I told them my primary residence is TN. I'm having a hard time getting my car registered in TN because they registered it in Ohio. My temp tags expire prior to being back in Ohio. Now I'm stuck with a car and I can't drive it unless I risk getting fined for an expired tag. It's the worst experience since buying a car I have ever had.

Jess the person who helped me out with the purchase of my car. She was excellent... She works at the union city location. If in need of a vehicle she's the one to see. I will recommend everyone I know to see her. She worked with me with the different cars I wanted to look at or test drive. Supreme service.

Great in and out with exact car I wanted and online terms never changed. Called when they opened and car was held for me. I even got a warranty and GAP coverage. Finally a commercial that did what was said. New tires and clean engine a plus. Full tank of gas.

Easy and painless. Great sales lady. Very knowledgeable. Good people. Very polite. We drove over 2 hours to get there and we will be buying from them again in the future. Vehicles were very clean. They have a lot to choose from. They even had a ping pong table to keep my kids busy.

My experience with DriveTime was awesome. I had Chris helped me with all the paperwork and explained everything to me step-by-step. He was very knowledgeable and knows what he's talking about and he has an excellent customer service and everybody there were nice. Even the manager he was the last to help us out with the rest of the paperwork. Really appreciate it. I highly recommend them.

My experience at DriveTime was amazing, the customer service was friendly and listen to what you wanted. Daniel ** was friendly and funny. I made you feel at ease when purchasing a car can be extremely scary. He walked you through step-by-step and answered all your questions. My next car will come from drivetime.

I had a great time at Drivetime with great customer service with all of the guys. The one helped me was Milton. He's the best. I would recommend to go there and look or purchase a vehicle there. I would go back just to chat and say hi and bye.

Jose and Jamie were amazing, they made the process so easy, they made sure that I understood the process and walked me through everything, I am enjoying my new car that I was able to get all by myself and they made that possible so I thank them so much.

I’d like to Thank everyone involved in the process of my purchase. The agent was very helpful and pleasant. He explained everything to me and even when I seemed unsure he explained it again and made sure I understood and was happy with the process. Even the general managers made sure I was good. I thank God for them and Highly recommend Drive Time. Thank you. Thank you

Man we finance a 2018 Camry for 600 a month. What I'm undertaking the car was wrecked before over spray all over just took to shop 157000 miles. They wanted 3000 for ac. They would not help. Same day they picked up 6 other codes wrong with the car. Don't know what all that is yet. Our warranty isn't done till 169000. Still won't do anything. After saying after a year you could trade it's been 18 month and on time every time. They were very rude in Gaston. Didn't even acknowledge we were there. Honestly racist and didn't want. This is still on going and am working beside with channel 9. We were OK also with losing 10 grand. We already paid and start fresh just to have a car that wasn't a LEMON. Thank you. Respectfully submitted.

TN was very informative, patient and thorough, explain the terms in plain English, I was very satisfied with his service. He was trustworthy and did not come as a pushy salesman, which I found very helpful a a deciding factor for me to stay, otherwise I was set to leave, very professional.

I bought a 2016 Hyundai Elantra from Drivetime in February of 2025. The first month and 3/4 were good. Then the problems started. Just before we made our second payment the car stalled on my way home from work. I called Drivetime and they asked me if I bought their extended warranty. Mind you when I bought the car the salesman said I was actually purchasing the car in its last year of extended warranty and that it was transferable. I asked about their extended warranty and the salesman told me that I would have to come up with another $2500.00 as they will not add the extended warranty to the financing which by the way has an extremely high interest rate.

I tried signing up. Was said I had to go in to take documents for verification. I took them in and said I had to wait 7 days. After the 7 days was said I had to come in again to bring documents for verification when I had done that twice. I stay a hour from the closest Drive Time and having to get a Uber back and forth was not working. I had already been there twice and was asked to come in a third time to do the same thing. I just had my account deactivated. Just too much of a lengthy process for nothing. How many times do you have to verify that you are you? Smmfh! I pass!

The Newport News team was INCREDIBLE!!! Easiest car buying experience I have ever had. Selena is the best and most transparent sales person on the planet. I would do every car purchase with her forever if I could. I have already referred 3 people to Selena and the team at DT in Newport News, VA! Thank you all!

I was already not sure about going somewhere I've never heard of because we live 2 hrs away. But it was the best choice we made. Tyler could of not been any more help than he was. He helped break down every car for us so we knew exactly what options we had and what the best option between the cars would be. We were able to find the exact car we needed and on the budget that worked great! My husband already wants to go back and buy another car! Thank you Drive Time and Tyler!!

Drive time was great. Javier ** told me he’d get me what I came in for & he delivered on that promise. Got me in my new vehicle with the down payment I had at the time & my payments are reasonable as well so thanks Javier & the Drive time team. You guys rock.

I was so upset that the engine check light came on 3 days later. And I'm still waiting for my refund. It was actually amazing how I went home ain't a new car but unfortunately it came with problems and it was too good to be true. I'm still waiting on my down-payment refund, until then I don't know what to say.

Sean was amazing, made everything simple and I love my car. Thank you Sean. My Rav 4 is amazing and a great deal. We were in and out, paperwork done quickly. All and all a great experience, simple payment option and a great car selection. I would 10/10 recommend

The salesperson Jamil was great. He was very friendly and helpful. He was very knowledgeable and understood our needs. The only problem is the car's brakes were squeaking by the time we got home with it. We have called the repair shop and will be taking the car to them today. Will see how the warranty goes. Hopefully we will not have any problems.

I had the most pleasant, trouble free experience with Drivetime. Grant was so pleasant and extremely helpful. He went over every little detail with me. I never felt rushed or pressured in any way. He made me feel at ease and made my car buying experience the best I’ve ever had. I will be referring anyone that needs to buy a car to Drivetime.

I had an outstanding car-buying experience thanks to Ty. From start to finish, he was incredibly patient, attentive, and thorough. He took the time to answer all of my questions with clear and accurate information, ensuring I fully understood every step of the process. His professionalism and dedication made what could have been a stressful experience feel smooth and seamless. I truly appreciated his transparency, responsiveness, and genuine effort to make sure I felt confident in my decision. Ty’s exceptional service exceeded my expectations, and I highly recommend working with him.

My expectations of the purchase were exceeded by courteous and professional service. Care was taken to ensure the transaction was easy for me. I would recommend the dealership to anyone who wishes to take the time to enjoy a very fair deal. The vehicle was inspected thoroughly, clean and ready for the road. Thanks for an enjoyable experience. I will not hesitate to deal with Miracle Nissan again!

We went in and David met us. He got us into the vehicle we were looking at, and gave us the keys for a test drive. He was knowledgeable and easy to work with. He gave us comfort in buying our new vehicle. The buying process was fast and easy.

My experience with DriveTime was mediocre at best. At first glance, this company seemed to be all the hype that the commercials suggested, but upon further examination, this company is just a shell company for a financial institution. After they sale you the car, they have no other dealings with you. You have to go online to a contracted warranty company that is paid for by you because of being included in the total purchase price which you are not aware of at the time of sale. They also tack on other things without your knowledge like LoJack, which I had no idea that I was purchasing until reading the fine print on my contract. They show you a video about the products being offered, but offered is the magic word here. They didn’t give me the option to turn it down. They didn’t give me the option of finding my on warranty company. Everything was already in my contract without my knowledge.

I was so happy they was able to help… The whole staff was helpful and explained everything to detail about my purchase. I was very pleased with service. I would most definitely recommend Drive Time to my friends and family. Janell was great and very awesome at multitasking. I don’t remember the main rep that assist me but he from California and his customer service was brilliant, very knowledgeable and worked very hard to get me approved.

Do not buy from buy from this shit hole dump dealership. Brought a 2018 Chevy Equinox transmission slipping and they expect me to pay for a 20k truck. Not happening. They knew This. I told them the truck not driving right so now I have to drive in a truck with issues and I wouldn’t put it past. It was a flooded truck. Drive time sucks. Go somewhere else. They had to pay over $8 million dollars in harassment and reporting incorrect balances.

My experience went great while in the office. Test drive went well. Was told, "See you in 10 mins.," and test drive went fine. However by the time I got home (and came straight home from dealership) 29 miles I had lost 3 hubcaps and my check engine light came on. It’s only a 3 cylinder so I stayed in right lane most of time. I need this resolved please. Just went to take pictures of hubcaps missing and now it’s all 4. I work 2.25 miles from home in a 25mph zone. Not foolish driving here.

You had a most excellent salesman, kind, funny, and sincere...I missed the car I came for. I watched another family drive off...but he said maybe that was for a reason...It made me feel better...He helped me find another one and my husband likes it too, so that's a plus...I would recommend you to others and I have...This is my 3rd Drivetime car I've bought...I'm sure there will be more.

The sales staff there are very personable and polite. Brandon was very good with us and not pushy whatsoever. Financing was easy at a great rate. I would recommend them to anybody looking to purchase a vehicle. Extremely satisfied with this dealership and would come back when purchasing again. I recommend Brandon ** to anyone looking to purchase a vehicle. Their cars are clean, well kept, and all maintenance records come with the vehicle.

Had a great experience. Was able to test drive and check out the vehicles I wanted. No pushing to buy or not worry about under the hood like most places. Both people that were there was super nice, positive vibes & just as happy as I was for my final decision. Also what was told online was exactly what I got when went in & that usually is not the case. My new 2017 Ford Escape is great, drives great. Everything works. I'm super grateful for this experience.

Ethan ** and Derrick made sure that I was comfortable in the car-buying process. They went over everything with me and if I didn’t understand anything then Ethan would let me know how it work. Thank you, Ethan for your service. And thank you, Chad and Derrick for the opportunity to experience DriveTime.

I like the fact that they let you walk around looking at vehicles without bothering you. The process was easy, fast and painless. Big shout out to Kalani and Jordan at Macon Ga Drive Time for being patient and extremely friendly. We are loving our car! Definitely sending people your way when in need for a vehicle.

I was very happy and comfortable with the service I received, I was not forced into any vehicles, first I dealt with TN then when I had to get myself organized with personal things went back to Drive Time. Then dealt with Joe where my purchase was complete. I was able to take my time and not be forced into purchasing and car like I went through with Coggin DeLand Hyundai. I would highly recommend Drive Time to anyone looking or needing a vehicle

The day I purchased the vehicle my engine light came on. I have taken it to the repair shop that SilverRock recommended and the issue was not fixed. I was finally sent to dealership and now I have to pay out of pocket for a diagnostic as Silver Rock cannot guarantee they will pay for the Service. No one should have to deal with this after just buying a vehicle. I have wasted too much time and money trying to fix a vehicle I just purchased. I'm a very unhappy customer.

Well, they are very nice people and do whatever it takes to make a deal, HOWEVER, they do this regardless of interest rates, slowed our payments, but what bothered me the most is they will tell you, no matter what they make sure the vehicle is right to start out. Couldn't be a bigger lie. We bought a car and immediately I had to change all brake rotors and brakes. This was a major inconvenience when leaving on vacation the week we purchased. Not trustworthy, I'm what is told to a customer. Very deceitful!!

Cheryl took great care in navigating me through the purchase of my car. She was very kind, considerate and informative. She was a consummate professional and an excellent communicator. They have a wonderful friendly culture there at the North Houston dealership. Overall it was a fantastic experience. I would highly recommend DriveTime to any of my friends or family whatever their credit situation is for their car purchase.

Hello. Overall my experience was ok. The salesman didn't offer a business card so I don't remember his name. He was ok....Bit talkative. He meant no harm, I wasn't in the mood. I asked him about washing my purchase.... He immediately said, "I don't wash my own car..." OK cool. I felt dissed after I signed the papers like, "OK you can leave. I got the sale." I asked him things about the trucking. He knew nothing. He said he was there to sale. That was it....Not good.

I had a fantastic car buying experience! Adrian at the Decatur office was professional, knowledgeable, and made the process smooth and efficient. I was in and out in just an hour - couldn't have asked for better service. Highly recommend to anyone looking for a stress-free and fast car purchase. Truly exceptional!

Erica was the best. Very knowledgeable. She went that extra mile to make sure I was taken care of. Mr ** was very helpful with some valuable info at the end of our business. I'll be spreading the positive, friendly & professional way they treat their customers. Thanks again. It's nice to know there's great old fashion customer service still out there.

Had to wait hours due to the one vehicle I wanted needed admission. I had to purchase another vehicle, and was so glad I did. It just seemed odd that this one vehicle that I wanted was the one that did not have admission done on it. I was so glad that the agent took the time to drive the first vehicle around in order for it to be put on the admission machine. It did no good, so I had to take another vehicle.

2020 Chevy Equinox very clean, real nice, also looks brand new, drives wonderful, great. The price is a total price of the car was a little high, but you know what you gonna do. Other than that looks good, rakes great things in that nature. that’s about it.🚝🚝🚝🚝

Found exactly what I've been wanting for two years. She had a minor issue. DriveTime got it fixed right away to close the deal. Excellent service and good people. Definitely was worth shopping with them. Give them a chance to help you find what you want to drive. Thank you guys for a great experience.

Best buying experience I have ever had (and I’ve had a purchased a lot of vehicles). Alex and Derrick were great salesmen. The environment was so friendly and it was a great overall experience. If I need to purchase another vehicle it would definitely be through DriveTime. Even the warranties they are offer are great.

Marcus was an awesome sales agent. He most definitely made sure my experience was top tier. I bought this vehicle for my son who is college right now. He actually picked the vehicle, 2018 Nissan Altima SR. We most definitely will be purchasing another from Drive Time in the future.

Customer service was amazing! Salesperson Dena was very pleasant and knowledgeable of the products offered. She was very patient and willing to help with every request I made. The car buying process was quick and easy. Down payment and monthly payments were very fair. Will be buying from here again.

Contact with Chase was below average..Incomplete work, Called my county Tax Commission without merit..He needs to learn Georgia State Law. I don't pay taxes on my vehicle. I had no vehicle registered in the State of GA at the time of my purchase..I'm 100% service connected Veteran. I'm allowed 1 vehicle tax exempt...I need to be reimbursed for the taxes I paid on the 2017 Jeep Grand Cherokee!!

Not the typical car buying experience. There were no high pressure tactics at all. Matt ** was my rep and was extremely helpful. He was interested in my needs and likes as a customer. Explained everything in detail. A very pleasant experience. Also, kudos to the other reps as they are all really nice.

Words cannot express how grateful I was to be able to work with Ayesha!!! Not only did she take her time but made sure she did her all so that me and my family could have a car again. It’s people like her that are dedicated to making others feel heard, valued and understood. Head to Drive Time if that’s the kind of A1 Service you’re looking for. Thanks again Ayesha W.

Hi. My experience with Drive Time was Excellent. Mr. ** provided me with great customer service. I highly recommend Drive Time. The process to purchase a vehicle with Drive Time is great. The have a wide variety of vehicles to choose from so that makes it easier to make a great decision whole choosing a vehicle. Thanks Again. 💝

My day at Drivetime went GREAT!!! I had the best sales person which was Briana!!! She was patient and catered to all of my needs. As an elderly buyer, she explained everything in detail and make sure that I knew everything about my contract!! Briana was exceptional to being the sales person of the century in my book.

Drivetime sells and finances under Bridgecrest, and sells warranties under SilverRock. All three companies fall under the same umbrella. So, buy a bad car, bad warranty, and bad auto loan all with the same place. Threats under the same umbrella, with no resolutions. Past 7 months, no car as in for warranty repair, paid all payments during 7 months, still no car, no resolution, and now, no end in sight. Credit threatened, employees all taught to lie and threaten as well. Do not do it. My regret runs so deep.

Sales person was extremely helpful ended up getting the vehicle I want which was the Keep compass it rides very well. I would recommend them to everyone I know they have alot of vehicles to choose fron. Having a great sales person really helps your decision a purchasing a vehicle 🚗 f xjoice

I finally had the car I've always wanted, it was perfect. All the features I wanted, the size I needed for my family, AND it was a beautiful, bright red. Unfortunately, it was not meant to be. 30 days after my purchase, while on my way to the grocery store, someone hit me. Listen, I don't have a lot of money, I was pushing it with the new car, but I really worked hard and wanted it. I knew this process of totaling out my new baby and getting the loan (of which I have yet to even make my first payment) paid off.

I had such a great experience at both the Woodbridge (with Brian) and Owings Mills (with James) Drive Time! They both are very good with helping out their customers and getting everything I wanted taken care of right away! Thanks again for everything, and I appreciate you getting me in the car that I love!

I bought a vehicle there 2 and a half years ago. The staff were nice and polite, but make sure you understand that you will be paying a lot of money for several years for a car that is far from worth it. The interest rate will be very high. Like many of the reviews say, it was very easy to purchase a vehicle. The fact that is so easy will most definitely keep you from focusing on how long it will take to pay this vehicle. If you cannot pay extra each month to pay down the note, I suggest you look elsewhere or you will be upside down in this vehicle for quite some time.

My husband and I purchased a Jeep Cherokee latitude May 19, 2025. Drive it one day and the next day the engine light came on. Mind you, I am at this time out of town and my husband take it to Pep Boys and they said return the car but we have to wait for me to return (another story). When I return and we return the car May 27, and now we get a Hyundai Santa Fe sport nice. My husband drives it to work on the way home, it overheats now back to Pep Boys. They fix the car so we go on with the week, only for the 7 days to past and here we are June 6 and the engine light is on. Thank God for the 30-day dealership warranty and the extended warranty. With that being said, I WOULD NEVER BUY ANOTHER CAR FROM DRIVETIME. THEY are a big company selling lemons 🍋. WORST experience ever. I don't recommend DRIVETIME. They need to take the commercial off TV.😡🤬

Yes I would. They are very thorough and explain everything. They are also very helpful and nice people. They got us in a vehicle very quick and in a timely manner. Thank you for your help and support and kindness. They have a lot of vehicles to choose from and you can check them out on your phone first and pick what you want.

Honestly, the transaction was easy and understandable. My agent (and his associates) were accommodating and knowledgeable. Everything was up-front, and my agent stayed past closing to get me the right vehicle as my initial choice proved to be unattainable due to circumstances beyond (our) control. Worth missing the ball game for (lol). I love my new car and will recommend Drive Time!

My experience was great, I worked with Nathan who was very knowledgeable and helpful. He went above and beyond helping me to pick a car in my budget. He was friendly and attentive as well. He assisted me in choosing a car that was excellent for my needs, my overall experience with Druve time was amazing, from using the online tool and choosing a car.

I was very appreciative of the assistance provided by John ** of DriveTime as he helped me purchase a vehicle. John is very knowledgeable, conscientious, and patient. I was very pleased with the experience of having worked with John and with the rest of the DriveTime team. I would recommend DriveTime to someone who is looking to purchase a used car.

I can’t say how helpful these employees are. They are all willing to help. I’ll come check on you and make sure you’re doing OK. Everyone from Yolanda in the Plano Office and all the gentlemen in the Dallas location. Thank you so much for the fast. Easy and help. Definitely will recommend.

Good evening. Overall outstanding job. Customer service the greetings no problem. But the SUV was not clean well. It got dog hair everywhere. And it miss the rugs front to back and the jack to lift the car and the tools. But other than that the suv is nice. Thanks for everything and I will see you guys soon for any updates or feedback. Have a bless day.

I had a good experience with my salesperson, but the next day I get a message showing up saying that it needs service, it’s overdue; today it says it’s overdue by eight days. I don’t know if I need to bring it back or if I need to call the extended warranty people; in my opinion, the vehicle should not have left the lot with this message showing up! This is a real inconvenience already.

Hari, was extremely helpful, and professional. He went above, and beyond to help me get into a vehicle. I went to Drive Time, looking for a dependable, standard vehicle; however, thanks to Hari, I bought my "dream" vehicle! I would definitely recommend Hari, and Drive Time. Everyone was helpful, and courteous.

Jonas was great. He explained everything to me so that I could understand. The only issue is when I left something started hanging from the bottom of the car and making a loud noise when you press the brakes. Jonas told me I could bring the car back. Hopefully DriveTime will fix the car as I have only had it since Saturday.

The team at the Glen Burnie location were very professional, excited to help, and knowledgeable concerning the sale. I appreciated their help while walking me through the entire process. Thanks so much for the help and continue to provide excellent service.

I will be sending friends and family here so that they can be treated with fairness and respect, just like I was. Justin made buying my SUV fun, easy and hassle-free. He did not rush the process, he wanted me to be sure of my decision so that I would be happy with my purchase and I am. I got exactly what I wanted and needed.

We were able to purchase a beautiful used car from the dealership. We were welcomed from the time we entered, test drive the car and returned. I would definitely recommend buying a car from here. They knew exactly what we were looking for and pulled it to the front door. Our experience took a while but we never felt rushed.

Salespeople were super friendly the moment we walked through the door. Quick and easy. We weren't there all day. I do have to say calling us a lot was a pain. But the buying experience was awesome. Luis and Sans I think his name was were super friendly. I would recommend Drive Time for a vehicle, it is a 2nd vehicle for our family.

Got car, they say 200+ inspection, drove off lot, 2 days later, ac started blowing hot air then engine light came on. Took it to Pep Boys on warranty, kept it week for ac, they put a new gas cap on it and ac still blows hot air. Told them, "Well, the techs cleared the code."

The car had a bad battery. They switch with another car's battery and we have had it 9 months and nothing but mechanical problems a whole lot of tape use to rig things up under the hood. It was just expensive and non dependable and they charge too much for a monthly payment for those raggly cars.

Came in expecting a horrible car-buying experience. But surprisingly, it was the easiest and best car buying experience ever. John was helping us and he made it easy and amazing. I highly recommend Drivetime for anyone having trouble getting a car at a regular dealership. They make you feel like a person and not a number or commission.

I had a wonderful car buying experience with Mr. **!! He was very professional and answered all of my questions. Mr. ** was very professional too!! I had a blast with everyone at the Winchester in Memphis, TN location. I would recommend my family and friends to purchase a vehicle with Drivetime.

Excellent customer device from start to finish. The vehicle I wanted was 3.5 hours away and I was able to do most the paperwork and confirm terms and approvals at my local dealership then reserve the vehicle. Upon arrival to pick up my suv they went over step with a fine tooth comb and performed an inspection and sign off with me, completed all paperwork, answered all questions fantastically. Would definitely recommend, as a manager of fact I already did refer my wife to buy here when she buys a second work for work travels.

I mean what can I say, from start to finish this guy took his time to find out what I needed, could afford and wanted. So he pulled out his inventory search for the least miles newer models and viola I got a Kia Sorento Leather seats, 3rd Row capability. I was satisfied.

Patrick was so incredibly helpful and made me feel important. With credit that has been hurt by medical bills other places had looked down on me, even though I have plenty of income. And Patrick treated me very well and took time with me and had a lot of patience and knowledge.

I truly had a great experience with my salesperson. She was very knowledgeable and helpful and she was a great person to work with. I think she is a strong sales professional and believes in her ability to get the best deals for her customers, great attitude and attention to details. Very experienced and positive.

Had a very good experience working with Jordan. Got what I wanted in a vehicle and happy with the results. Everything was straightforward with no problems during the day. The vehicle was ready and no issues with any attempts of bait and switch. Left the business happy. Thanks again Jordan.

I walked in on Saturday afternoon after going online n getting approved. I was met by Enrique he asked me what I was looking for so I let him know what I saw on the site and what I wanted. He let me n my husband go for a test drive. After getting back we started all the paperwork but unfortunately I left without my new car BC of no fault of the dealership I didn't bring everything I needed.

My vehicle has started to buckle and dime me to death on repairs. I made an appointment because I dislike waiting. I was greeted as I walked in the door. The sales person we had was fantastic. All the staff was was very helpful. I absolutely love my SUV purchase so far.

Thanks to Airel and the whole staff for a great experience. I will be recommending Drivetime to all I know that need a vehicle. Thanks again for the great experience and can't wait till my next purchase with Airel and the team!! The hard work, diligence, and attention to detail. We have been raving to everyone to go and experience drivetime.

They were so great to work with. Made the process so easy and answered all questions I had. Best experience I’ve ever had with a dealership. Got the vehicle that I was looking for. Had to go to independence mo to get it but the team up there was great. Will definitely let people know how great the teams are there.

I wouldn’t recommend DriveTime to anyone who wants a reliable car. Didn’t have my car a year, gave me nothing but trouble. First transmission went out, oil leaks everywhere, even in turbo line. The price I need to fix the car was more than how much I owe on the car. They wouldn’t let me trade in cause not had it a year. Their warranty they sold me paid for new transmission just to get back and pouring transmission fluid out of it SilverRock nor the shop would take responsibility in fixing it.

My experience was great. Evan was so kind. I could tell he really wanted to find the perfect vehicle for me. Purchase was easy and now I have exactly what I was looking for. The right style, color, and model year. Low mileage, good condition. The price was right and easy financing. Thanks Evan!

This was by far the best experience I’ve had in my whole career buying process!! I’m pretty young and they broke down everything for me so that I understood everything including giving me copies of my documents! Thank you for making my car buying experience so stress free and seamless!

Jesse helped me to buy a 2017 Ford explorer. I know my credit situation isnt easy to deal with but Jesse didn't judge my situation and he was very knowledgeable about how to navigate around my credit issues. He was very professional and easy to talk to. It took a while but Jesse gave his 100% attention thru the entire process

I just got the car 6 weeks ago. Limited warranty. Blew the engine. They more or said it's my problem. I need to get to doctor's. I have bone cancer and I am on Limited ss so I am screwed so what do I do? I cannot walk 150 miles to doctor's.

The dealership was so clean. The staff their were so nice and polite. So welcoming they offered us water, coffee and cookies as soon as me and my sister walked in. Antonio was the best. He explained everything to me and made sure I understood everything that I was signing. I loved that he walked around the whole car with me and let me inspected it even the hood to the car. I was able to test drive some of the car before picking the car. I wanted definitely would recommend Drivetime 100%. The best dealership when it comes to getting a car.

My experience with Drive Time was the best one in my life. I was treated with respect. I wasn’t pressured to buy. My salesman was the most helpful salesman. I ever encountered this organization is well run and would recommend this company to anyone who needs a car. I was completely satisfied with my vehicle.

Did not take long to get out door with a car, APR% is high though. Cash ** is such a great person. Love that he took the time to listen about my concerns, and answered all questions I had. Highly recommend cash at the Plano tx location. Just make sure you have insurance before going. They do help with getting some. Process would have been much faster if I had purchased insurance beforehand. Thanks a lot, hope this car last, love the car. It drives smooth.

Like the title says, I walked in with the hope of test driving a car. I walked away with the keys!!! John and Esteven were absolutely amazing the entire time I was there! They went above and beyond for me and I got to walk away with MY OWN CAR KEYS!!!!

The car was in good condition. The interior seemed clean and well kept. All the lights and devices were fully functioning. The car didn't contain mats which was a downer but certainly an easy fix. I also thought it would've been nice to have the car freshly cleaned before leaving the lot. This may be a service that's normally given to the vehicles, however it was a Saturday afternoon that we were making this purchase. A rainy Saturday, at that, again an easy fix.

My experience? The salesman was professional as well as the office staff. Paperwork went smooth. I didn’t feel pressured to purchase. However the photos online did not match what I encountered. The vehicle was very dirty in the inside. Hard muddy seats and a horrible odor. I spent all of my Mother’s Day cleaning it up and it still needs clean. Honestly I paid 1300 down. I don’t understand why you can’t hire a small business owner to come out and clean the cars even if you don’t have a car cleaning station onsite. That’s not good service to have your customer deep clean a car they’re buying from you? I can’t say I’ll recommend DriveTime or purchase again.

Was told car had a clean title, but does not and I don’t feel like Drive Time for the people. I think it takes advantage of people and need. I definitely would not suggest or buy another vehicle from them ever again in my life. Might have to wrap the one I bought around a pole.

Gabrielle and Alex took such good care of me. They were kind and listened to what I needed and they also gave me all my options laid out in easy to understand language. I am grateful to Clay and the rest of the team at Drivetime. Thank you for making this first time great.

I never experienced relaxation at a dealership before.. I usually be on pins and needles…I would like to thank Mr. Jose ** in making me feel at ease .. It was a great experience. The atmosphere was very warm and welcoming… They let you test drive alone. I guess to make feel it’s your ride..

It was one of the most wonderful experiences I have had. The woman that helped us with me Mrs. **. I don’t know how to pronounce her first name. Timetra was the best. She’s awesome. She’s care and she went through everything one by one with us. She is awesome. Thank you so much

I’m purchasing a 2019 Honda. There are some minor issues that I told they were going to fix the hands free. Doesn’t work. The bluetooth option doesn’t work. Can’t even use the usb. The code to radio is unavailable so you can’t try to see. I would have took this better if it told to them I had to get it checked which I will but not even a follow up call. Doesn’t sit well with me.

Outstanding and fantastic team. I looked online, saw what I wanted. After testing driving, I knew this was my new car, newer, low miles, clean. Within a few hours, I was approved. The staff was very friendly. Returned back to sign paperwork at least 20- 30 minutes. During that time, they washed and put a big beautiful bow on her. This is my first time having a Jeep, I absolutely love her. Thank you so much to the staff at DriveTime.

Thanks to Sidney ** for being so nice and patient in helping me pick and purchase a beautiful SUV, I'm loving it, keep up the great work. Thanks to Beverly ** for being so nice and patient while finishing the paperwork with me. Keep up the great work. My experience at Drivetime was very excellent, Keep up the great work.

I want to first thank Tyreese ** for all his help. Tyreese was amazing. He made the process so easy and simple. I've never had the car buying made so smooth. I will definitely recommend Drive time to people and recommend they go see Tyreese. Thank-you for a great experience.

These employees go out of their way to help and make sure we are satisfied. Shay, Dontay, and Rose were awesome. I'm very pleased. I also have a few people to come a visit the Stone Mountain location. My Ford Escape drives so smooth. I want to thank you all of the help that I have received while buying my car.

I was devastated when I got rear-ended in a 4 car collision. Literally a week before the accident, I had just spent a $1,000 in parts and labor not including the thousands of dollars of parts and labor for the past two years fixing the car because I couldn’t afford a 5 year car note but Tyrell made the process as easy as it could be looking for and purchasing my new/used vehicle. I cried because of the stress and he tried his best to comfort me and I appreciated him for it. Thanks Tyrell and thanks DriveTime for all your efforts and help.

I had browsed online and found a couple of vehicles beforehand. When my wife and I arrived we waited for an hour and a half before being placed with someone (in all fairness, they were apparently short-staffed). Once we were placed with someone the process went smoothly except for the insurance due to my provider. Still got to go home with the vehicle I wanted, and Danica was amazing.

My experience with DriveTime was really great! The whole process went very smooth and Terrill ** was a big help and he did an amazing and excellent job in assisting me! Thank you very much Terrill and DriveTime! If you're in need of a vehicle I would highly recommend you go to DriveTime. They will help you out and you'll definitely get the vehicle that you're searching for!