DriveTime Reviews

Well, I went to three different Drivetime dealerships and the one place I went to in Greensboro kept trying to give me a Ford in which I didn't. I told them I wanted a Chevy Silverado and they kept on trying to sell me a Ford pickup truck so they sent me to Winston-Salem and they had a Chevy Silverado, I tested drove it and I liked it so I was going to buy it but was told that I had to pay 100.00 for them to hold the vehicle but the manager said she would wave that fee until I came back to buy it. When I came, she told me the truck was sold, and they didn't have any more Chevy Silverado's so I said I wanted a GMC Sierra 1500. So I was sent to Charlotte, NC, and I Charlotte, they had the vehicle ready and waiting for me. The service manager was good and the salesperson, Andre was excellent. I would recommend them to my friends or anyone that asked me.

DriveTime was exceptional the second time around…. The first time didn’t end so well. The battery died and I had to return the vehicle. Kirk to the rescue…. Kirk was great, friendly and very customer service oriented. He really cared about the customer. Thanks Kirk. Job well done!!! The whole operation was smooth after that point. I appreciate the care that was exhibited in my case.

Andre, Xavier you guys made our car buying experience amazing. We appreciate your professionalism, honesty, and your willingness to go that extra mile to help us the best way. We felt welcomed, and appreciated. To your team at this location we wish you all much success.

I can't tell you how happy and so incredibly grateful I am not only for Drive Time but for Luis **, he made everything so incredibly easy and amazing to buy a car. I have never had this experience buying a car. We laughed, we talked, it was the best decision I have ever made.

My experience was great and good. My salesman were great, understanding and very helpful, she didn't rush me and were very patient with me. She gave so many options and she let me took my time and look around. She didn't rush or pressure me to do anything. I had a good salesman

The experience was great. Steven was the DriveTime employee that assisted me and he had great customer service. I like my car but the interior is not up to par and I’m contemplating if I want to keep it. DriveTime apparently isn’t authorized to fix interior and I shouldn’t purchase a car and have to repairs right away. Other than that, it was an awesome experience.

Very friendly and helpful staff. Works with you and makes sure wish car would services the best. I'm very happy with my dodge journey. Runs very good, handle very good, easy on gas. So much better than the other vehicle.

Josh was pleasant and easy to work with! I originally was working with a different location and the experience was definitely memorable but not in a good way. Will continue to use the Antioch location even though it is further for me to drive to. Josh had me out within 2 hours.

I had a really good experience getting my Chevrolet Equinox from DriveTime. The process was smooth from start to finish — no pressure, no hidden surprises. The staff was professional and made sure I understood everything before signing. My Equinox runs great, looks clean, and was priced fairly. I also liked how simple the financing process was compared to other dealerships I’ve dealt with. Overall, I’d definitely recommend DriveTime to anyone looking for a reliable car without all the dealership headaches.

I recently purchased a vehicle and had it for 18 days. As I was driving every light in the vehicle came on from the dashboard. I contact the DriveTime and they told me to contact Silver rock, which is the warranty company who advised me to send it to AAMCO Transmissions. Silver Rock later denied my claim and blame it on outside influence, which isn’t stated in the things that are not warranted even when AAMCO disputed that the damage was not done by outside influence. This is a complete scam. Do not use drive time.

The sales person was great! Very low pressure and informative. Can use more people on the weekend. I had to leave and reschedule for a weekday because of the wait. Sales person was on point and great for the next visit. Guess they had a lot of walk ins.

I had a great experience! Hari helped me out and I left with the car I wanted most. I especially appreciate him being honest and straightforward about the vehicle and also his patience working between my bank and employer to help me reach my goal. I would highly recommend both Hari and DriveTime.

Deven was amazing! This was probably the best car buying experience I’ve ever had! He had me in and out in under two hours! He was very knowledgeable and helpful. Will definitely refer people to him. By the way, I love the car. Getting used to the color.

I really like my GMC Terrain and everyone was so nice and courteous to me. We had the best conversation about the car and we tested drive the car and the sales person was so informative and kind. I just love my time and experience with Drive Time sales people. ❤️

I had such an easy and fast experience with John! He made finding the right car for me such a great experience. I’m very picky and indecisive but he was so patient and gave me so many different options until I found the right one for me. The paperwork and everything after was all so simple. I would definitely recommend DriveRime to anyone looking for a car and I would definitely recommend John ** down in Lakewood!

Had a good experience. Employees were all helpful. Made the decision a easy one to make. Also gave us a couple of test drives to make sure we was happy with are choose. Will definitely use again when I get ready to upgrade in about 3 or 4 years when I have built my credit up.

I walked in. Was immediately helped. Leon treated me and my husband like he knew us already. He was very professional and very detailed and Didn’t have to wait all day. We were in and out about 2.5 hours. Thanks DriveTime. I even got a newer year car than I expected. Am so happy so far. 💜

Had a wonderful experience in buying vehicle. Salesman was very professional and knowledgeable about his job. There wasn't a long waiting period and it was hassle free. I recommend anyone to go to drivetime and purchase a vehicle. I also like the fact that I was pre-approved online before going into the location.

Purchasing a car is no small move. But visiting Drive Time and working with Anthony ** made the whole experience great! Questions? Answered. Comfortability? I walked in with an idea of what would fit my lifestyle, and left with the perfect vehicle. No pressure. Easy peasy. Everything explained wonderfully. I'd definitely recommend! Go see Anthony.

Don’t do it unless you really know what you are getting yourself into! At first everything seems so good to be true then before you know you are leaving with a vehicle! Dealership don’t pressure you but if you don’t know much about the buying process of a car don’t do it or go alone! Their interest rate is very very high. Not worth it when you end up getting a car that you may not really see yourself driving and end up paying the interest rate of over 30%. It’s like you will never really pay for that car just a bunch of wasted money and you will be paying forever! Remember just because some things sound good doesn’t mean it will end good for you in the long run! Get yourself something you really desire even if it will cost you but not like this! And always look at your options/reviews and cause getting yourself out of this will cost you! Also they go with a bank called bridge crest very bad bank in terms of loans, interest and so on! Don’t buy here!

Crystal was amazing. She represents the company well. I spoke to her on the phone she made sure I brought what I needed and also made the whole experience enjoyable and fun. No pressure just a satisfied customer. I will definitely send her friends.

I am very thankful for steve and Ross at the Pensacola location. I came in Friday and told them what I was going through. We had been to 6 dealerships prior to coming to them. Steve greeted me very positively and politely when I first got to the store after telling him our situation. He proceeded to tell me he knows he can get us out the door before they close with a vehicle. After getting our appraisal on our truck we were trying to trade in. Me and my partner came back to the store around 6:30 pm and was greeted with Ross to help us with car options. He made it very easy and made sure we understood everything. We ended up walking out with a 19 Santa Fe and couldn’t be any happier. I will be dealing with y’all from now on and will be sending anyone looking for a vehicle y’all’s way. Again THANK YOU FOR YOUR TIME AND PATIENCE!! - Katie

Was happy with end result but felt like I was bait and switched. Had been in 6 days earlier and had done paperwork on different truck and instead of holding it for 7 days as I was told it was sold. So I ended up with a different truck. I'm happy with it but it is a step down from the original one that I was trying to purchase.

Jessie was my Salesman and he was AWESOME!! I would recommend anyone to go see him. He helped me from the beginning to the end and was very patient with me. I saw the car I wanted online and went in and asked to see it and from there I was very satisfied.

Our salesman Adam was awesome. He was helpful and friendly. Understood our needs. I would recommend him to a friend. Everyone we came in contact with was very helpful and friendly. The car lot was clean outside and inside was extremely clean and neat.

Lance was a great salesman for the job. His sense of humor made him an awesome guy to purchase a vehicle. I've having doubt about getting a new vehicle but lance was open. Seems honest and did not try to get me to purchase something I wasn’t looking for.

This has been the worst experience ever. The first car I had to return because something was wrong after a couple of days. I traded that car for a car that needed wipers they wouldn't replace and now the bumper is coming off. When you buy a car you shouldn't have small issues. That makes me think what major issues does this car have that they haven't and not willing to fix.

Sorry for the late response. I am extremely pleased with the entire service that Nickola ** provided to me on 11/26/2025. While in Temple; she showed me many parts of the 2022 Toyota Corolla letting me know that they were working properly. She helped process my paperwork; she helped obtain my metal license plates; and she also helped me contact my lien holder to start my car payments via auto-payments.

My experience was beyond excellent. From the first moment I heard the young lady voice that called me reassured me that I would be taken care of, that was executed very professionally. They were very patient and knowledgeable of everything you needed to get going. Definitely made a great purchase with the help of DriveTime Glen Burnie. 💯

This experience went seamless. Josh, our salesman, was spot on! The truck we went to look at wasn’t quite what we expected but Josh found that perfect one and we were in and out, driving our new truck in no time! Thanks, Josh! This is my second purchase from DT and definitely will not be my last!

One of the best experiences I've had in years purchasing a car, Mr Valentino ** was extremely professional, efficient and knowledgeable in his efforts to help me, he went above and beyond to ensure my satisfaction was complete; can't say enough great things about this operation!!!

I worked with Tyler ** at the West Broad street location. He was awesome, Professional and friendly. He explained everything in detail to me Showed me all the features of my 2023 Nissan Rouge. I highly recommend anyone wanting a stress free experience here.

Awesome customer service, friendly and polite. Couldn't say enough about the process, low down payment and good deal. Good 50000mi warranty on drive train, 30000mi on all else. Had a great experience with sales associate and was treated well. Would recommend Drivetime to others.

I couldn’t write a well enough post for this company. I walked in after viewings a large selection of vehicles on the website. I arrived greeted with smiles and friendly help. The process was seamless and super helpful staff in all areas not competing with each other but helping hands everywhere. I test drove and was blown away. Newer, low, I mean super low miles, full size suv. I was so impressed with that vehicle I was ready to make it mine and it happened thanks to amazing staff and easy website and process. And to top it off my mom was out shopping with us that day and she took a new Honda home as well And she couldn’t be more excited and happy about Drive Time.

I had one of the best experiences I’ve ever had thanks to Ms. **, very sweet lady. She made my experience very smooth and very easy process for my son and I. I would recommend DriveTime to anyone. Ms. ** even reached out to me a few days after, to ensure I wasn’t having any issues with my new vehicle.

Well, I’ll probably never buy a car from you again and I definitely will not recommend anybody purchase a car from you. The staff was friendly. The staff did their job. The cars were dirty and thousands of dollars of extra charges were added to my car without being explained to me. This is not good. I’m actually quite pissed off because I asked about the low Jack and told him I did not want it. He said it was part of the package and then I looked later on and there’s a huge charge for it. You guys add it so many hidden fees without explaining it I thought there was laws against that, but anyways never never again.

Our family's experience was amazing! Sabrina, Sherrod, Brandon and Israel were great! They made us feel like family! Every thing was explained in full detail. My blood sugar dropped while I was there, and I needed sweets. Everyone was offering me assistance with snacks and I recovered quickly. They helped my daughter purchase her first vehicle with so much ease! I recommend DriveTime to everyone that's looking for a good vehicle and that prefer a family oriented atmosphere!

I had the pleasure of purchasing a car yesterday from this branch. I would highly recommend my sales lady, Lianna. She was extremely empathetic, professional, personable and knowledgeable. Thank you for being patient with me, Lianna. I would recommend you 1000 times over!

The salesperson who we talked took care of us well and I’m going to recommend a lot of more people to come to see her. I’m going to tell a lot of my family and friends to come see her because she’s going to make sure that you’re taken care of and leaves there with a car.

The team was amazing, they fought hard to get my daughter in a clean safe reliable car! I am very thankful for their hard work! Daniel and Lamonte along with the GM we got her squared away! Thank you very much for your hard work getting her taken care of and safe!!

Karl was fantastic. It was a smooth process and I got exactly what I wanted. What a wonderful experience. I would do it again in a heartbeat, and I would refer anybody to try it. You won’t be disappointed. It’s one of the Best Buy experiences I’ve ever had. Try it. You won’t be sorry. I promise. Ask for Karl.

Awesome job they did. I didn’t have my Down payment and they held the car for me till I got paid, when I got there everything was all ready to go. Thanks Drivetime!!!! I would tell anyone that’s looking for a car to visit drivetime for their forever vehicle!!!!

I would just like to say you guys were amazing. I had issues with another dealership just days before. You made it so smooth and easy to get the vehicle I wanted. Thank you. The team worked with me and kept in touch all week. They set an appointment and things went easy!

I love DriveTime. This is my second vehicle from them. The sale person Mike was very attentive to my needs and expectations. Was beautiful. I would tell anybody get your next vehicle from Drivetime. The people are very friendly and patience with you. Love you.

Hopefully, this review does bring about a solid change. I purchased a vehicle in Lewisville. Purchase experience was exceptional. The vehicle was not. I drive that vehicle to Austin and got a different vehicle. The person that changed the oil didn’t screw the drain plug in correctly, so the car was leaking oil. No floor mats came with the vehicle. No spare tire. Sun roof doesn’t close correctly. I have to get that fixed. Noticed this was a problem when I was inside a car wash. Headliner is stained (ruined). Had no idea the sun roof has an issue. I know when you purchase used cars they will come with issues. This just surpassed my understanding.

Drive Time makes it easy to buy a car and have the financing. I am so happy that I went to Drive Time the first time and then again for my second vehicle. I purchased the car that I wanted, but I wasn't sure if it was affordable for me and I was given options. I got a very nice car and it's almost a new vehicle. This car is a year old and had very low mileage. My trade-in was eleven years old and still running good and I never had a problem with it. I trusted them for a dependable car. Drive Time gave me a better deal than I could have gotten at another dealership. My credit score is not good, and Drive Time takes other things into consideration. I am very pleased with my decision.

The worst experience I've ever in my life seen! This has been one big lie from the day I set foot on the lot. The sales clown went as far as lying on me in my face to his manager, that right there is where I had to draw the line, it took all I had not to go beyond verbal. That had to be one of the most ignorant, dumbest s.o.b I've ever encountered. Now my bestfriend is considering filing a suit them and a civil suit against the lying ass clown. Mr. Garcia is not going to be pleased especially with all the other lawsuits already in progress.

Very friendly and excellent customer service. Really like the idea that you can negotiate your down payment and car payment. When you make it affordable to purchase a vehicle, it's easier to make your payment and not lose it. Love my new car and really excited that it's cheaper on gas. Thanks for such great customer service. I would recommend DriveTime to anyone.

Great customer service, very dog friendly, Allison ** was awesome with us. Process takes a long time. Internet and phone service is slow inside building. We did eventually leave with a SUV, not our first choice. However, we are happy with our Tucson.

I'm actually disappointed, I was so happy and excited to get my Jeep. I didn’t even drive it for 2 days and check engine light came on, I had a hard time finding a place to that Will take the warranty. There was a hose that was taped. My batteries was installed incorrectly that I had to pay for! They paid 800. I had to pay 530$ not even a week after getting the car Just to have the car back. But guess what? I started the car and my lights are back on. I have only driven 150 miles since I got it back. I used all my money for a down payment. I used my money for bills and groceries. To fix a car I didn’t even have for a week.

I'm not even giving these morons a chance. I went to the site and was trying to get a better deal and it asked me to link my bank account. I didn't want to do that so I backed out. They blew my phone up all day! I had to block them even after telling them I wasn't interested please take me off their list they kept trying to call.

I made my second car purchase from Drivetime. This time my sales guy was Kee at the Morrow. Kee was very patient and helpful and knowledgeable. He helped me pick out a great car and reviewed the car features step by step. I came late evening after work, but he was upbeat and didn't make me feel like I needed to hurry to make a decision. In fact, everyone was very polite and helpful. I appreciate Drivetime making the process pleasant and easy.

Please do not do it! Please click on lower reviews, and you will see numerous reviews on the GM Nicole at this location. Firstly, when I first entered Drive Time, Newport News, Nicole was very unwelcoming and unprofessional. I sat in the waiting area with some nice other woman. When a woman asked me if the lady upfront was rude to me? As they stated that she was rude to them. I observed Nicole, as I sat, and she had her picking of whom she chose to be rude too. I did not purchase a vehicle that night. A couple of days later, the assistant manager, Selina Call me to ask about my experience. Explain what happens with my experience and she invited me back in. I worked with the salesman Mike, who was completely awesome. Mike and Selina assisted me with parting a vehicle that I would need to pick up from Richmond, Virginia.

Tyler & the entire staff was awesome. From the GM, Assistant GM & the entire sales staff was first class. Would highly recommend. They made the experience very easy & with options that best fit one's budget. Very courteous & professional. Very simple & straightforward process.

Yes, I will join the ranks of satisfied customers. I have very good impressions from visiting this car dealership. The staff was friendly and helpful, taking the time to answer all my questions. They made sure that I understood all the details and helped me feel comfortable throughout the process. Overall, I am happy with the service and recommend them to others.

No option for 0 stars. I was told about prior wreck damage after the lease was signed. It was spoken of lightly. After closer inspection, prior damage was significant. 8 months after purchase had to get a new engine (warranty only allowed used engine). A few months after that, I had to buy a new battery (1 year after purchase). Currently dealing with possible wiring issues. Vehicle cuts off at any time, rarely starts on 1st attempt. (This is the 2nd attempt to fix this issue) 😡 This company uses predatory practices & needs to be investigated. Can’t get out of this high interest contract. Additions don’t work (i e, vehicle location). Customer service is horrible and deceptive.

I bought a car in March and had to return it because the window stopped working and wouldn’t go all the way up. They told me it wasn’t covered under warranty. Now, 7 months later, the brand new battery they installed before the test drive is dead, and they’re saying it’s not covered under anything.

In all my years of buying cars, this was indeed my best experience. Purchasing a car should be a fun experience, but many dealerships take away the excitement leaving you wondering if you will even be able to afford the car you want to drive. With DriveTime I received a large amount of keys, and was told to go pick your vehicle. No salesperson following you, you are given the opportunity to really enjoy the experience. I found a car, and to my surprise within an hour or two I was on my way home with my new vehicle. Very pleasant staff, very affordable prices and when they say to “Pick your down payment “ that’s what they mean. I have found a dealership that I will be dealing with from now on, thank you!!

This place sells shitty cars. I've only had my car for 7 months. My brakes, rotors and struts, tires are terrible. There is no way I did this. I barely drive it. Just to work and back. Now I'm out $2300.

We looked at 2 vehicles before we found the one we wanted. The first smelled like cigarettes and dog. The second had serious transmission issues. I'm not sure they clean their vehicles or inspect and maintenance them like they should. After getting our vehicle home we noticed a noise when we turn left and sometimes it turns over a few times before it starts. I'm going to have to call and set up an appointment to have it looked at. I understand now, why the sales lady was trying to shove the $4000 warranty down our throats. I wouldn't choose DriveTime again.

I was approved online and made an appointment to go in the next day. Walked in, checked in and within minutes was greeted by Jasmine **. She was easy to talk with, attentive and went over everything, answered all questions. I would send family and friends to see her!!

Alex made the process painless, even though we had a few hiccups and I had to pay a bit more than originally estimated, I walked away happy with a brand new car a cute Hyundai Elantra that will fully allow me to invest in my business. Thanks Alejandro..

This purchase was very exciting and very easy. All persons that helped me were very courteous and very helpful. They were very professional in their ways. I did not have any questions to ask about since they explained everything to me. I would recommend them to anybody that’s needs a vehicle.

I (and my daughter Courtney) met with Jeffery ** on Saturday. Jeffery was pleasant, knowledgeable, and patient. We took a while collecting documentation for him to complete the sale. He never seemed annoyed but always checked on our progress. We purchased the 2018 Ford Explorer. I appreciate how he took care of us. Plus, he is a fellow JSU alumni. JSU THEE I Love! Thank you, Jeffrey. We love the Explorer.

The reception was very hospitable. The salesperson was courteous and pleasant to engage with. The process was seamless and timely. Test drive time is adequate to feel the car well. Explanation of all the issues pertaining to car purchase were detailed and explicit. Time taken to process everything was reasonable.

The dealership was understaffed due to unforeseen circumstances and James and Nia were absolutely perfect!!!I was amazed how they handled a Saturday afternoon with just the two of them. You have a great team there. I couldn't have asked for more. I was never pressured and even though they were juggling multiple customers they always wanted to make sure everyone was being assisted in every way.

I came in with zero expectations after being told “NO” more than a dozen times! I was treated kindly and like a customer, no pressure! Thank you Karl for an awesome experience! I would without a doubt recommend this dealership to all of my friends and family.

First off, they straight up LIED to me to get me up there over the phone, "I qualified for 0/dwn 390/mth." They let me test drive my dream car-then they tell me I needed co-signer! Coulda saved me time & energy! Should be called, 'Drive-ahway-in tears! Awful experience!

Lamont was great, he listened to our needs and he made sure we stayed in the budget range we wanted to stay in. He wanted to make we got the car we wanted and the payments we needed to stay in our budget range. Thanks Lamont. I will recommend him and Drivetime to family and friends. I will be back to get another vehicle from you guys when it's time again.

It was a man named Kinsley yeah who went out of his way to help me with everything. He stayed late and did the right thing. My original sales lady found out that I was going to be delayed or couldn’t make it and got an attitude. If you didn’t wanna help nobody I just didn’t understand that. So when you’re supposed to be working as a team, thank you miss Kinsley for doing everything you can to make my experience good. Thanks.

Ocala and Gainesville workers are very professional and charismatic. Ms. ** in Ocala, Andre, Samantha the ** multilingual LOL, all the guys very, very good team. Many blessings. Car runs very nice, very clean. Low mileage. Well taken care of.

I was under the impression that I was buying a $24,000. Vehicle turns out I’m paying double that price for a car that is not worth $21,000. When I called to discuss the misunderstanding I was automatically directed to Bridgecrest financing and was told there’s nothing they can do.

Thank you so much it was a pleasure doing business with you guys. It was a real Joy and you were very thoughtful and gave me all the information that I needed to make a good decision thank you so much. You guys had a very good inventory to choose from

I was happy with the service and it was an easy purchase. I live 2hrs away and the thing I did not like especially since this is my 2nd car I've bought is that I was told the car went through a thorough inspection and when I took it to a mechanic I was told the CV joint on the driver's side needs to be replaced because it was knocking when I make a very sharp turn. I feel like this should have been repaired prior to my purchase and there is no way it went unnoticed if an inspection was actually done correctly.

Our experience this weekend was top-notch. The salesperson got us into the testing cars in no time. They even found a better fit than the one we were initially looking at, with a great experience overall, and would definitely recommend Alexis if I hear someone’s in the market for a vehicle.

Looked and got 2 cars. Both had engine problems. 3rd car worked and had no problem. Was disappointed with have to return for the 3rd time. The first car had to be taken to the shop. Where told me the engine was about to go. And the second car had black sot and smoke coming out of the tale pipe. They took them back and told me if the 3rd car could not be returned. But it seemed to work fine and we had no problems.

It was fantastic and very good. I liked the customer service. They took care of me. And I’m happy with the vehicle. This isn’t my first vehicle and other places didn’t compare to this one. The choices of vehicles were nice also and they had no problem making sure their customers are satisfied.

I have never experienced such a fast process in buying a car. Ms. Aurelius ** was very kind and exceptional customer service skills. My son and I loved dealing with her. I had mentioned I loved Mickey Mouse. And guess what? She gave me a Mickey Mouse Folder to place all my paper work in. (That made everything an unforgettable experience.) Just know I will be back to buy another car next yr and I will definately be referring more customers her way. :-)

The young lady that helped me and my husband was very professional and helpful. I would recommend my whole family to buy a car from DriveTime. It didn't take that much time to get all the paperwork done. It was a very short time. Also, when driving the car, it was good.

Very easy to work with, no pressure, in and out within 1 hour! We were looking for a used truck. Trucks were very clean and well taken care of. And the application process was very easy. Would definitely recommend for buying a used car. Easy location to find.

Nate was very helpful and great to work with. He made this whole process easy and simple. My husband and I are very pleased with the experience. We happen to need another vehicle or know of someone who does, we will gladly send them your way. Thank you so much.

My the truck was extremely easy and convenient to buy. But our truck broke down exactly 29days later! I have purchased a car from a tote the note and had no problems 5 years plus. This made us extremely dissatisfied. There's no way any car purchased should break down thirty days later. We have the warranty which we had to pay $150 to get it looked at buy their mobile mechanic. That then took five days. Then, after the truck was fixed, they wanted to charge us another 100 instead of refunding us our $50. Our deductible for that was $100 per the warranty. So 🤷‍♀️ it was the water pump, and it exploded in our driveway. No, Check engine lights, no overheating, no clue anything was going on until the truck broke down. Very suspicious. Anyway heed your warning or don't. Would never recommend to anyone else.

I had a great experience buying my car at DriveTime in Tyler, TX! James and Dralon were both amazing to work with — friendly, professional, and made the whole process smooth and stress-free. After a rough experience elsewhere, it was a relief to finally work with a team that truly cared. Highly recommend checking out the Tyler location if you’re in the market for a car!

Alex was very helpful, patient, explained everything and understood what I wanted in a vehicle! He was never pushy with wanting to sell me a vehicle. It was an unexpected great experience! I am in love with my choice of vehicle. THANK YOU AGAIN Alex!

The car buying experience went well. The test drive was good as well. It was a smooth and seamless process. The representative was straight forward with answering questions and going over and beyond. They were transparent and knowledgeable. A lot of my questions were answered.

What a great staff! Caleashea was great, she explained the process along with all the paperwork. They made sure I was in the best car. Provide the one I wanted. I had a great experience. You are given a chance. They are all professional. I will recommend family/friends to Drivetime. You’re in good hands at drivetime! I will be a returning customer.

Mario was great. He made the process easy and fast. DriveTime always helps me out. The camelback location is the best. If you ever need a car and nobody else will approve you check out drivetime. If you looking for a salesperson go to the camelback location and ask for Mario.

We had some great salesmen from Mario who got us started, he listened to every thing we wanted, Steve who explained everything about the process and Shumet who helped us finalize the deal. We are very happy with our purchase. Great job guys. I would definitely recommend family and friends there.

Karina was fantastic, we had some bumps in the road towards my car, but she stayed professional, positive and kind and worked with me until everything got done. I had phone issues and insurance issues she never gave up and made me feel like I am the most important person in the room.

This was the best car experience I have ever had, with this being my 3 car purchase of my life. The time they took to ease my concerns, actively listened to what I wanted and making it happen better than I originally imagined. Shout out to Troy & MyKel!

This has been the most best experience I ever had buying a car. The Drive time representative took good care of me. In fact they took great care of me. They were patient with me. Understanding and made it happen.They did everything in their power to make me buying a car easy fast and stress free. They pinpointed all my needs right down to the t. Everything I wanted in a car I got. They did everything to accommodate me and every which way that a dealership can so thank you very much drive time.

I had the misfortune of going to this store today to look at a car. The service was terrible. The salesperson asked for my driver's license, and since I just moved to Charlotte, my license is still from another state. He kept questioning why I have a driver's license from another state. He called me illegal without knowing my immigration status. I don't recommend this store to anyone. I was very embarrassed and embarrassed. I feel relieved that I didn't buy the car there. The salesperson's name is Jordan Watts. It was the first and last time I went into this store.

Josh and Zulon were friendly, courteous, fast and efficient. Josh was very knowledgeable explained everything and made my car buying experience fun and painless. They had to put up with my anxiety and my negativity only because I've had past bad experiences but they put me at ease.

Emmanuel was absolutely fantastic. He asked what I was hoping for in a car and showed me my options. He walked me through every step and was great at answering my question. I was able to drive away in a car I love. Thank you to you and the team at Drivetime.

Got the vehicle that I wanted, no stress, car buying was easy. Love my SUV. Thanks so much. Awesome staff. Very Happy with purchase, you can check the vehicle out with no pressure. Low down payment and you can get a 50,000 mile warranty. You just can’t beat that.

Wasted my time, I gave them real time bank statements from my bank and cashapp, cashapp report to the IRS just like all other banks and they told me they couldn’t take my statements from cashapp. I had proof of income no matter what, never again to DriveTime… bad business.

Elena the manager and Hari at the Sahara location were phenomenal! Talk about great customer service, I appreciate their patience, honesty and dedication in making us walk out of there with a car happen. Will definitely be back if I need another car and will definitely recommend them to friends/family. Thank you Elena and Hari.

Great, quick, friendly service. Easy application. Out of the dealership quickly. Several to choose from. Payment options. Clean cars..Flexible appointments. Warranty plans. Gap coverage. Union City dealership was my location in Georgia. Clean, comfortable dealership area for whole process.

Nathan and Crystal went above and beyond to make sure I could get my car the same day with little money down. They explained everything I had no questions and was impressed they went through the car with me before I left to let me know all the features. The warranties that are offered are awesome and explained very well. This was a very positive experience.

Quin was very helpful! I got an SUV about 2 1/2 years ago under a lease/purchase agreement. The lease was up in August. A little over a year ago, my husband died and left me with creditors to pay off and my credit score fell dramatically. Even though I am now making almost twice the income, the credit score is the determining factor for the majority of financial institutions. I stepped into Drive Time on Monday. Quin and I did some of the initial paperwork then and a lot of it via email and text messages the next day. My previous SUV was a 2023 Cadillac XT4. I was able to drive home in a 2024 Chevy Equinox on Wednesday with a very low down payment and monthly payments $50 less than the Cadillac! I am thrilled! It drives great. I can already tell it gets good gas mileage. The A/C is cold! I love my new ride!!! Thank you Quin for your help and diligence in getting me the SUV I needed!!

Everyone was so kind and helpful. They gave a very warm welcome to everyone that came in. William made my purchase go so smoothly. My next purchase will be with Drivetime. I have never been treated by any auto dealer the way I was reacted here. I would encourage my friends and family to go here fr their next purchase. I worked in customer service for years and always demanded service on par with what I had to provided to my customers and the sales reps here exceed my expectations.

I had reserved an appointment to look at a vehicle. I showed up at the correct time. From there, everything went down really fast. I wanted to reserve and place a deposit on the vehicle and was told no, that it is first-come first-served. So we went home to get the needed paperwork to apply for the loan and when we returned, someone else had purchased the vehicle. Say NO to their high-pressure sales tactics. They do not care about you, the customer. When I asked for a supervisor's phone number, I called it when I got home and it was the Richmond DMV office. Horrible.

After car shopping hell and dealing with a LOT of ableism (I’m disabled & can’t walk) and bait/switch My experience was wonderful. The entire staff is so kind and went above/beyond to help me find a vehicle that works for my needs. 10/10 would rec.

I went through three cars and stuck with my third one giving me a Carfax statement that says they haven't been in a wreck and two of the three had been in a wreck that I was sure of selling me a car with that needs brake jobs, two of them, the one I'm in is definitely been in a wreck, where the Carfax says it was not. Not very satisfied with the process and they're charging you a hell of an interest rate for junk cars.

The staff at the Glen Burnie office were exceptional. I had the pleasure of working with George to get a new vehicle. Excellent salesman. From the front desk young lady to the salesmen and women it was a great experience. I would go back again soon.

I had a wonderful experience at DriveTime. My salesman was not pushy at all, did not talk down to me because I am a female. He answered all of my questions, helped me to get financing, and it was a wonderful experience. I had gone to another car lot just before, it was very sketchy and they wanted a large down payment and bi-weekly payments that ended up equalling more than the deal I got at DriveTime!!! Highly recommend. I actually just told my neighbor about DriveTime this morning in the parking lot!!!

Anthony is a great salesman. Calm, patient and efficient in his job. All the staff were very helpful and friendly. I got a good car with low mileage. I’m very happy with my purchase and I would recommend anyone to go to DriveTime and purchase a car from them.

Austin was amazing, I’ve never had a car buying experience this easy before. He was very straightforward. I was done within 30-40 minutes. I’m so glad I chose DriveTime. This was top tier experience. I can honestly say my next car will be with DriveTime again.

This was the best car buying experience that I've ever had. I was dreading actually visiting because usually it's almost after a high pressure experience. Although the interest rate was a little higher than I would have liked, overall it was a great experience. I will highly recommend Drive Time to my family and friends. The salesman was very helpful and patient. Please let him know I really appreciate all of his help.

The Manager will not be honest. He lied about the radio and didn't tell me about a bad tire. Never do business at this place. They get the car back today and I will never buy from here. I should have leaned my lesson about places like this.

I highly recommend purchasing a vehicle from DriveTime, as their excellent services are truly outstanding. If you are in the market for a new vehicle, I assure you that you will not regret choosing DriveTime, which also boasts exceptional staff and customer service. My personal experience was equally impressive.

I love them. Very nice. Great customer service on all the people there. I done told everyone go see them at Drive time. Very professional, understanding, they answer all question and they are willing to meet all your needs if possible. Thank you drive time for helping me and my family.

I was actually referred to Drivetime by a co-worker, I was on a time crunch to get a reliable vehicle due to unforeseen circumstances, I will say, Emily was the best, she was very welcoming, friendly and patient. She made this process easy and efficient. She got me into the car I wanted with a very reasonable down payment. I appreciate this experience and I’m very satisfied and I definitely recommend Drivetime in Gladstone.

Cooper and Hames were wonderful and professional. Help me in every way. It was fast. Just tell them what I was looking for and they help me really fast. They made it so easy and simple since the moment my wife and I show up. Thank you, they are well recommended.

Well, the dealer at DriveTime never gave me a Fair deal with the car that I like,. He could have knocked off at least $25 more dollars than what he did! For the car! I'm really disappointed with the Price,, Not very Good!! I don't think I want.

The process was a breeze & had me in & out quick. They worked with my down payment & got me me onto a nice reliable vehicle. I'm grateful & a happy customer. I will definitely be recommending this company to anyone in need of a reliable vehicle. I'm so happy & excited to drive my new vehicle.

It was the best experience ever. Marcus was very helpful, very friendly, very informative, made sure all my needs were met, kudos Marcus, I would most definitely recommend to Drivetime to friends and family members and even total strangers. Thank you.

I admit I was a little scared of the in known. I thank you Danica for all the help and to put my mind at ease. I came to drive time for the very first time and she made me feel like we we mattered too. I have been recommending drive time to all my friends and family. Thank you all for what and how you all do at DriveTime.

My representative was very polite and honest. She was willing to assist with whatever I needed. She answered all my questions and did not rush me to make a decision. It was hot outside and I had her doing a lot of walking. She did not complain. Thanks Katie for your help!!!!

The best customer service. Very quick and easy. Friendly. Very friendly agents. Felt really welcoming. Very Relax atmosphere. No questions were unanswered. Got the exact car I wanted. Will recommend to my friends and others. Thank you for the great service.

Aaron was helpful, courteous, knowledgeable and patient. He worked well within the confines of the system he has to work with. On the other hand, the rest of the process was a bit too time consuming for my taste. Maybe DriveTime could look into ways to streamline; but overall OK.

The whole buying process was easy and carefree. I was treated with respect by everyone there and they really took the time to listen to what I wanted and not what I didn’t want. It was the absolute best car-buying experience I ever had. The Des Moines store is awesome!

I had a 10 am appointment. I arrived 5 mins early. I waited around for 4 hours while they helped everyone besides the one with the appointment. I received no info on car until it was time to sign the contract. I was running late on picking up my kids from school. I had no time to come back there for a 4th time, so I had no choice but to sign contract due to me needing a vehicle and no more time for questions or to check out lower monthly payment price. Very unsatisfied.

I would say that my experience at DriveTime Savannah was a good experience not like other dealerships. Even though our sales guy was handling multiple people at one time, I must say he did a great job. I like to thank Johnathan for a wonderful day and Ogi for calling and checking on me and congratulating me on my new purchase.

Staff was friendly and efficient. Thoroughly explained my options, and the process. Gave me a good deal. Got me approved and added great warranty for 3 years and limited for five years. Then when went outside to drive away in my new car, surprised us with a big green ribbon on the hood, and took pictures. Had a great experience here.

Definitely a place you can trust!! Helpful and friendly. No empty promises like other places! This place is awesome 👍, the real deal!! I'm so grateful that this place is here, it really made a huge difference in my life!! Thank you so very much, Drive Time!!!!

Things were not pointed out on the car. Like a cracked front bumper an almost empty fuel tank no floor mats to mention a few things. The sales paperwork went smoothly but I'm still not happy to a point where I will recommend others to you. A follow-up about my purchase would have been nice too.

I purchased a truck from here years ago. A Dodge truck to be specific, single cab. So after getting home with the truck for some reason it hit me to look up the Kelly blue value of the truck I purchased for $16,000 to only find out the value of this truck was around $6,000. On top of that after financing I was paying over $20,000 for a truck worth $6,000. Man was I screwed big time. This truck was basic everything with no power options, if you wanted to roll the windows down, you had to roll them down manually. Basic AM FM radio only. No power locks, etc...

DriveTime came through for us when others would not.. Alex ** went above and beyond and put us in a 2024 Chevy Malibu... He made our experience a great one. If you're looking for a smooth and Great Experience give him a call at the Wilmington lot..

It was an all out deal that I was satisfied with Mr Jason ** how he took time to explain anything that I asked. And I needed for him to make a phone call to handle and explain the situation that I couldn’t and he did without it being a problem for him. So I’m a complete and satisfied car buyer from the MD city DriveTime auto dealership.

I worked with Harri, and he was absolutely amazing! He explained everything clearly, answered all of my questions, and made the whole process so easy. Honestly, it could not have been a better experience. As a woman, I’ve often had car salesmen talk down to me, but with Harri I never once felt belittled—he treated me with respect the entire time. The atmosphere at DriveTime was welcoming, and I’ve already told everyone I know not only about DriveTime, but also to make sure they ask for Harri!

My experience here was the best experience I have ever had when purchasing a vehicle. Mr. Willie ** went above and beyond to ensure that I chose the best option for my family and I. I must say I had my doubts at first. But I would recommend Drive Time to anyone car shopping...

Javier!!! He was bomb!!! Great person!!!! Thanks for everything. I finally got my dream car!!!! He did what he needed to do so I could get the car I really want. He was patient and made sure we didn’t spend hours. I was in and out. I’ll definitely send my family and friends!

From my first call to me signing my last paper all, and I mean all, the employees were fantastic. The whole process was smooth and made me feel so comfortable and confident in my decision. I thank you all so much for everything and for being patient with me and my job.

I had a great experience. Larry was a great salesman and I love the that I got from y'all. Overall was very professional. He told me that he would find me a different vehicle if I didn't like the one that I had test drove and a real professional about it, the warranty and everything is great to have.

Charlie was an excellent agent...he was very through and explains everything to your understanding. There was a new guy to and he was very nice and both guys were helpful.. I will recommend y'all to everyone I know that's looking for a car.. thanks for getting me into a very nice car.

Very simple process. I just wished the monthly payment on the website matched the payment at the dealership. What gets you is the fees and warranty. Site isn’t too clear on that part. Other than that, good overall. Car is well maintained. Almost like new.

Fred M. was an incredible salesperson! He found me my dream car and I got an incredible deal. The car is modern, has great features, and I feel comfortable in my choice. I appreciate the easiness of the transaction and the non-pushy environment. Thank you Fred!

I had a very long process with DriveTime. From going out to another state to get my car just for it to not be ready then going to another state to get a car. Then when I left the car’s transmission is faulty. They say they inspect the cars but my car had 3 recalls prior to me purchasing the car and they were never fixed so I have to do it!

Tim, Chris, and Robert all helped me get into the car I wanted. I drove from North Carolina to Salem VA to get the perfect car for me. I thank them for everything they did to get me into what I wanted. DriveTime Customer for life! I recommend that people with challenged or bad credit go through them. The process is simple and no haggle pricing.

Very nice facility! I worked with Jesus in the Des Moines location. He was wonderful to work with. Helpful and knowledgeable! Management was very helpful as well. Overall a great experience!! Definitely will recommend this place to family and friends.

Had no appointment - showed up early before opening hour. Had enough time to walk around the lot to see all vehicles - selected vehicle - business opened up (9:am) - was the first customer - drove out with vehicle close to 4:pm - was there 6 / 7 hours - that is much too long to make a purchase. I am the co-pay with a credit score of 801 also a homeowner with the house valued at over 300k. I also have a active 401 retirement plan, only water was offered in the beginning, although the establishment has a vending machine for snacks. I personally do not eat from vending machines. A true meal was needed by the fifth hour. I felt like we were being checked if we were illegal aliens.

Tierre was very friendly and attentive despite being busy. He took the time to answer my questions and explain anything I didn’t understanding. It wasn’t my first time purchasing a car but every experience is different. I didn’t feel rushed and pressured. It was very straightforward and efficient. I love the fact that the bulk of the paperwork was signed electronically and emailed. I didn’t feel like I was leaving with a book.

All I can say is the people there is nice, helpful, and friendly. My first experience of getting a vehicle through Drivetime was a good experience. I liked the selective vehicles I had to choose from. I would definitely good back and recommend Drivetime to my family and friends.

I had a great experience!! The Pelham location was great!! Special thanks to Stevie for all her help!! I will recommend Drive time to anyone looking for a vehicle. From start to finish my entire experience was fantastic! 🤩🤩 I'm grateful for this experience. Thanks again to Stevie.

Me and my husband had a great experience with Jason, Destiny and the whole DriveTime crew. We walked into a pleasant atmosphere and very friendly demeanor. The courtesy, kindness, and hospitality was excellent. Destiny was definitely on her game. I walked in looking for a car and walked out satisfied with what she suggested be good for me. Truly grateful and thankful for all their help in making this experience a pleasant one.

Such an amazing experience! This is my second time purchasing a car from Drivetime & I will go back again! Fast process!!! Very helpful!!! I want to thank Fabian and Marvin for helping me!!!! I didn’t feel rushed - I will definitely recommend friends & family here.

DriveTime’s vehicle inspections cannot be trusted—hidden damage only shows up after the short return window expires. They sold us a car with undisclosed structural issues, then ignored every attempt to resolve it. Add in their arbitration-only contracts that block you from court, and it’s clear: this company profits by trapping customers, not helping them.

I stopped by on last Wednesday the test drive a 2020 Nissan rogue and immediately I fell in love with it. I told the sales guy which his name Terrell ** that I would be back on Friday after and sure enough I was and it was still there waiting for me. He made the process very easy along with the his bosses supervisor. It was quick and easy and I was out the door. Thanks again DriveTime. You never disappoint.

Garrett was amazing helping, he made the process smooth and I left happy. I would highly recommend going there, he worked with me on getting the best monthly payment with the amount of money I had to put down. Garrett was very friendly and even assisted with getting me connected with an insurance broker