DriveTime Reviews

Yolanda was beyond excellent, She explained all the numbers in detail and was not even pushy at all and was beyond very communicative and gave the whole experience a real human connection! Definitely recommend her to anyone and everyone!

Woodbridge team made it very easy to choose my new 23 Equinox. I appreciate the knowledge and professionalism of this group. -Would certainly advise friends and family to check out DriveTime.

We test drove 4 different vehicles. We decided on a Hyundai Accent for $9995. We've only had our vehicle for one day, so I'm hoping it lasts a while. The whole process was quick and easy, even with my bad credit history. Our down payment and bi-weekly payments are cheaper than I expected. I would recommend them to anyone with bad credit that's looking to buy a decent vehicle.

The salesperson I worked with was great, I think she did a great job of explaining the process, I don't have any issue with her and don't want what follows to reflect on her. I drove a car off the lot a bit more than 24 hours ago, and then rushed home to get my dog to a vet appointment. I loaded her into the car I just got at the dealership, the car wouldn't start. I had to walk my dog 20 minutes to the vet, and 20 minutes back so I could clean up and get back to work for an event. Tried the car again, absolutely dead.

We got a nice, beautiful Honda Accord, and unfortunately, it decided to break down and lose all power. And everything on the seventh day when you have to be there by five days for them to fix it, however, Jordan help to make things right and the upper management also agreed to let us trade. The car for another one and they didn't even want another dime payment on the new one. They did make it right.

Very satisfied with the product and service. After purchasing my first vehicle it had a few things that I didn't like about it and I wanted to use the five day return policy. I was prepared for a hassle but no hassle came.. My salesperson Tre set everything up... Set up test drives for other vehicles and I walked away with a vehicle that I could be more comfortable with and the service never stopped... Thanks guys. You made the experience a way less pain than buying a car can be.

Easiest car buying experience ever! Austin was helpful from the moment I called him. I was at the dealership less than hour because he helped me with all the paperwork the day before, so everything was ready to sign after my test drive.

Chris was very efficient and knowledgeable about the process. Being able to test drive a few vehicles made it easier to choose from and made it more comfortable to buy. I have already recommended Drivetime to several people.

At location in Nashville (Antioch) TN area the team of young men were great. Quinton, Joshua, Marcus and the rest of the gentlemen that was there on site they took their time with me explaining about DriveTime and they showed professional experience and knowledge of the company they represent and I would highly recommend this Drive Time car site. I haven't purchased a car in 19 yes so it was worth the energy that I received! Thanks again for all the help.

Brandon at the Greensboro, NC location was fabulous! He went above and beyond to make sure I went home with something I loved, but, most importantly, could afford. I will definitely be referring all family and friends.

I'm very happy with DriveTime, Aaron and Antonius. They showed TRUE integrity with my exchange of vehicles, and didn't question my intent, which is AWESOME customer service. My experience so far has been exceptional with all involved. Even though the original vehicle had issues, they went out of their way to take care of me and get me into another vehicle. My hats off to DriveTime, Aaron, Antonius, and Leandu.

I have never had an experience more enjoyable when buying a car! If you need a car, do not hesitate Chad is your guy at drivetime in Tulsa. He is very knowledgeable and thorough and patient and he will explain everything. He will take very great care of you. You’ll end up with a great deal. He is trustworthy, honest and fair and very helpful. Go see Chad today!

Honestly, the person that helped me was great and patient and very kind. It was a very simple process, and the test drive was guided and alone. It felt very comfortable. I honestly would recommend to anyone.

I was very excited about getting a car/suv from Drivetime. I got on the highway to head home and changed my mind. Car troubles already. Hopeful for better car., engine light came on, noises from the engine, air won’t blow from front of car.

Renata is a very pleasant person. She went out of her way to make sure I understood all the documents. She was very knowledgeable about the working of the vehicle. I would recommend Drive Time to friends and family, especially Renata.

Was in and out without any problems. Our salesman was knowledgeable and showed us the car we asked for. He wasn't pushy in anyway. Phil was very professional and polite. He even gave a recommendation for lunch.

I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!

I had an excellent experience from the time I first walked in for my scheduled test drive to the moment I drove away with my new car. The sales manager Jesus was great. He got me checked in for my appointment despite being an hour early. He got the car pulled up front for me. And then when I returned he handed me off to Keisha a sales rep who was phenomenal at her job.

Josh was amazing to deal with. We drove from NH and made the process seemingly easy and would buy again from him. Had everything ready for us so we could be in and out. Less than an hour from the time we pulled into the dealership.

All of my experiences during my research of affordable options were awesome. I have to share my professional blessings on another level, because all of the co-workers have always had so much patience for me and my family, as we've been updating this IDENTITY FRAUD CRISIS!! PROTECT YOURSELF FROM CON- ARTISTS & STALKERS.

I had an absolutely outstanding experience with Amber ** and Kenny, the General Manager at DriveTime! From start to finish, they went above and beyond to make sure I was taken care of and driving away happy. Amber was truly amazing—professional, patient, and incredibly dedicated. She worked tirelessly to find the best options for me and made the entire process smooth and stress-free. You can tell she genuinely cares about her customers and wants the absolute best for them.

Gregory and Jamall were awesome at finding me the best car possible! The process was quick, easy and I never felt pressured to purchase more. I will definitely be recommending them to everyone I know!

Customer service experience was amazing from the beginning, from the first call to the walking out with keys in my hand. I walked in and felt welcomed and heard as to what I was looking for, my salesperson was very sweet and attentive.

Very friendly people and very helpful. I can’t say anything bad about my experience. They make sure you leave very satisfied and happy. I know I did. I’m very happy with the experience I had. DriveTime is the place to go. They might have used cars but the cars they have is great at a good price.

I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.

We were very pleased and satisfied with the professional customer service skills of Mr. **. He explained everything thoroughly and explained the process as well as our options. Drive Time has very satisfied customers and will definitely be future customers.

Troy was cordial, and he made the process seamless. He explained everything and always asked if I had any questions. I will recommend Drive Time to my family and friends. I like the pre-approval process.

My salesman was KeKe. She has a warm welcome and keeps a smile on her face. She's very patient and doesn't seem to mind answering any questions that you may have even if she's answered them already. She made the process bearable and tolerable. I'd definitely recommend her to anyone seeking assistance to buying a vehicle.

I have never felt so good about buying a vehicle before. The service was great and they made you feel like family. I knew when I came onto the lot, I was going to buy a vehicle, you can feel the love. Thank you, Drivetime. I am so happy.

This was by far the greatest and easiest car buying experience ever. We came in looking at a Kia soul and left with a better car for My daughter. Words can't explain the gratitude for our salesman for listening and helping her find the one.

I had a excellent experience with everything. It took two days but again I am a very pleased lady. The man who helped me I would like to say again thank you! I would recommend you 100%. I test drove a few vehicles and I finally got the car for me.

Our salesperson was very attentive and on top of everything that was going on. Even when we had a small delay with some of the paperwork, she made sure to keep us positive minded. We couldn’t have asked for more.

My sales person, Ryan **, not only explained Everything the process in details but he also help me with downloading documents that I did not know how to retrieve. This was not surprising, the day before Ryan was a big help over the phone. Even my brother was impress by him.

Great salesman, great service, very happy with my vehicle. I highly recommend DriveTime to purchase a vehicle, especially for someone who has really horrible credit and has tried other places to buy a vehicle. Overall, I cannot say enough. Excellent!

Hats all the way off to Cheryl at DriveTime North Freeway… She said she would wait on me and she did. I arrived 20 minutes before closing and she was all smiles and said, "I told I would wait on you". I was not rushed. She answered all my questions. The whole experience was great.. She had the car waiting up front and my keys were in her pocket.. Thank you Cheryl.. I’m sure that all are good but I’m going to toot Cheryl’s horn. TY!

I had an amazing experience at DriveTime Kissimmee, all thanks to Nick! He was fast, efficient, and made the entire process so easy from start to finish. His friendly attitude made me feel comfortable and confident every step of the way. Nick really went above and beyond to make sure everything was handled quickly and smoothly. I truly appreciate his professionalism and how effortless he made the experience. I’m so thankful and will definitely be coming back. Highly recommend asking for Nick if you go to DriveTime Kissimmee!

Best car buying experience I've ever had. From pulling in to the lot, doing test drive & paperwork then driving home in the new vehicle it was less than 2 hours. Marcus is PHENOMENAL. 12/10 highly recommend this dealership & this rep. Warranty options are great too!

The El Paso Drivetime has been very helpful and have done everything to help me get into car, even when I had problems with it, they have helped me every step of the way. Awesome people, I would recommend Drivetime to anyone who asked about my experience.

I just purchased my Chrysler 300 from DriveTime and hands down, this was one of the best car-buying experiences I’ve ever had. Everything was smooth from start to finish. Will was absolutely awesome—super helpful, patient, and made sure I understood everything every step of the way. The approval process was quick and stress-free, which made the whole experience even better. If you’re looking for a vehicle and want a hassle-free experience, I definitely recommend DriveTime. Ask for Will—you won’t be disappointed!

This was my first time at DriveTime but they did not disappoint because I left with a new vehicle thanks to Devon and his fantastic customer service! Thank you DriveTime for welcoming me and I’m so happy with my purchase!

From the minute I pulled in the lot I saw the car I wanted. I walked in and was greeted by Jordyen. I admit I took his time and never once did he try to push me into that car. The car was a little more than I budgeted so I test drove several others. Jordyen explained several Drive Time plans that could help me get it within that budget. Story short... I bought the car I first wanted. I'm a very satisfied customer.

Customer service was great. Staff is very knowledgeable and assisted me in finding a great car at a great place. First place I will visit when I need another vehicle. I highly recommend them!!

When I went to DriveTime. I was not expecting to walk out with a car. My salesperson Zachary, was so helpful. He explained everything to me. He went over everything with me, and just like that. I walked out a new car owner. I love it!

From the minute I pulled in the lot I saw the car I wanted. I walked in and was greeted by Jordyen. I admit I took his time, and never once did he try to push me into that car. The car was a little more than I budgeted, so I test drove several others. Jordyen explained several Drive Time plans that could help me get it within that budget. Story short... I bought the car I first wanted. I'm a very satisfied customer.

Very friendly, very easy process, great to work with, quick and easy process, way better than using dealerships or other buy here dealers as well. Like the new tires on cars as well. People were easy to deal with and helpful.

That was helping us was very nice, very sweet. Knew any questions we had to ask, she knew answers too. She was very good and job, she showed us the car. Showed us everything about it. Double checked everything. Did a checklist before we left? It was a very nice experience...

That's right! On the 27th day after purchase driving only 557 miles, my 30K vehicle is broken down! I am fresh out of a bankruptcy, I'm at the point I wish I could Chapter 7 this vehicle. They sell lemons, but get away with it since the vehicles are used. Don't buy from them.

Had an amazing experience with DriveTime. Vanessa was incredibly welcoming, kind, and professional from the moment I walked in. After a recent disappointing experience with another dealership, my hopes were honestly pretty low—but Vanessa completely turned that around. She reassured me that she would do everything she could to help me get into the car I wanted, and her confidence really made a difference.

Avoid this dealership. I wasted hours here after receiving a digital pre-approval, only for them to refuse to honor the agreed-upon terms once I arrived. Their financing practices are deceptive, and they lack basic transparency. I've already filed formal complaints with the Oklahoma Attorney General and the Used Motor Vehicle Commission regarding their bait-and-switch tactics.

KY was friendly and professional. He went step by step and helped us find a car that fit everything I was looking for in an automobile. I had a wonderful experience and will recommend Drive Time at 51st Ave and Glendale to family and friends.

Blake ** was GREAT to work with. Wonderful personality, joyful and fun. Blake knew his stuff. Walked me through the process with ease. Would recommend him for a raise!! There's no more I can say for a GREAT experience at DriveTime.

If I could I would give them 0 stars. Please I repeat, please don't buy from them. They are selling lemons. My husband brought a car in November and the car was broke down by January and I'm talking major problems. Then he had the warranty with is a complete joke. I mean every problem the car had they said it doesn't cover it. So now we are trying to figure out what does it cover. My husband is now stuck with no car and out of money and they won't even try to work anything out. This is frustrating.

Jada was fantastic to work with. She was pleasant, knowledgeable, and took the time to truly listen to my questions while offering thoughtful insight throughout the process. Her guidance gave me the confidence to move forward, and while I ended up spending more than I initially planned, I ultimately got exactly what I needed.

Well, me Waketti ** as I first arrived at DriveTime, they definitely was very respectful and friendly. I told them what I was in need, of and they got right to it with no hesitation. They was awesome. 👏🏾 Yess, took good care of me. 😁😎🙌🏾🙏🏾

Really great experience. One thing no full tank of gas and no car wash. Buying a car you expect that. Beverly helped us. She was very helpful and informative. Need to work on a car wash option and gas option.

Overall, the experience was great. My sales associate, Adaria was professional, patient, and helpful throughout the process. Everything was straightforward and there were no surprises. I was in by 10AM and out by noon. The only thing I would recommend is that the company do a better job of tracking its clients. I received a lot of texts and some phone calls from other sales reps and even a manager before, after, and even during my time with Adaria.

At DriveTime I had a great buying experience. Charles ** took really good care of me and making sure I met my needs for financing a car for the first time. It was a really quick process and got to test drive the vehicle of my likings. Thanks again drivetime...

So far DriveTime has done everything they can do to help me. There was some kind of issue with the car transmission I picked so I brought it back the next day and they were more than happy to find me a different car or take that one to the shop to get fixed. I opted for a different car. Found one on one of the other lots and they called over to make sure it was available and transferred all the information and paperwork to that location. I was happy there was a warranty. I was going to take the car to a mechanic but the issue was very obvious when driving over 50 or on the freeway. The process was easy. They have tablets for the kids to play on making the car experience easier to get through and it wasn’t like I had to talk with one person to sale me the car and then a finance guy. They all do both the sales and finance part. The relaxed environment made it not so stressful to get through car buying process.

Ilia (eye-Leah) and her team were very helpful. got me into the vehicle that worked for me and my family. I felt a little shuffled around, while she multitasked with other customers and her lunch, They also had a meeting in the middle of my visit discussing sales and what not which was uncomfortable for me as a customer to hear how they are pushing sales and etc. Getting this car was a huge deal for me and it would have made my experience better to be handled directly by Ilia instead of 2 other people. Sort of made me feel like ok I got that deal moving not she moved into the next.

We had a pleasant experience with the Pensacola location. The General Manager and Assistant General Manager were so helpful and nice. The process was easy and pretty quick. They made the car buying process super easy and actually fun.

They worked really hard to get us what we wanted. They were very personable and friendly. The process was quick and easy. We would have walked out the same day with a car but I needed more paperwork from my job.

Austin was a great representative. He took care of us right whenever I do need to buy another car. I will definitely get it from drivetime. The process was so easy. Gave us different options on cars to buy, help us purchase insurance, set up the correct information too.

DriveTime is a bunch of thieves. I bought a car and had it for 7 days before it broke down from a major fuel leak. It's been in the shop for 12 days with no work done on it. The warranty company is blaming the car shop the car shop is blaming the warranty company and the manager at the drive time won't answer my emails or call me. They took a huge down payment from me on a car that clearly did not go through the 24-point inspection that they stated it did.

Understand that people work hard for their money. Those same customers are what keeps your doors open. Be more upfront about the 300 mile return, also require more detail on warranty information. I just bought a vehicle yesterday around 5, it broke down couple hours later. I was getting that car to give my daughter the other car. And being disrespectful to customers after the sale will only lead to bad reviews.

I was scheduled for a 7:00 appointment in the Plano area where I was not very pleased with the customer service. He was not very helpful with me at all. I left Plano and went to the one off of 20 where I was very much pleased with the customer service. He was very patient with me and very helpful and being a single mother in need of a car I am very much pleased with the results.

Second vehicle that I have bought from there. They make the process really easy and quick. All the sales team are very friendly and knowledgeable of vehicles on lot. The salesman I had the pleasure of doing business with answered every question I had.

Calvin ** was my salesman and was professional, calm and cool. Did everything he could to help me out and left with a nice ride that will help me get credit back in order and back and forth to work dependably. I sold cars for years, and he’s a real good one. He made my time and needs top priority and was just a good guy. Highly recommend seeing CALVIN ** for your next car purchase! Thanks, sir, I appreciate you and the dealership!

Excellent service from Roddy and team! Truly an amazing experience. I will definitely send referrals to family and friends. The process was fast and easy. They truly went above and beyond. I am happy with our new car. I look forward to the future and more business with Roddy.

I've seen the commercials about this company and I was in a position where buying a car is needed but my credit isn't so great. Of course I went thinking that they couldn't help me, but true to their advertising, I left with a new vehicle AND great payment arrangements. Ryan helped me through the whole process, explaining everything and is a asset to the company. Definitely ask for him. He made this process of buying a new car seamless and amazing customer service. If you're ever in a tough situation, give them a try, it's DriveTime.

Had a really good experience with DriveTime. The customer service was great from start to finish. They were honest about the no-money-down option, and my payments were affordable just like they explained. The process was smooth and I appreciate the help getting into my car. Thank you!

The process was nerve racking but my salesman was great and I'm really happy with my car so far. I would have liked to have more of a selection of cars in my price range but overall it was a good experience.👌

Devin was amazing and made our car-buying experience quick, easy, and painless. This was the best car-buying experience my husband and I have ever had. Great experience, would recommend Devin and Drive Time in Temple to anyone.

Worst deal of my life. Was told I could swap for the truck we wanted. Drove 2.5 hours to be told I needed another 1000 down. Wasted my time and resources. I've got 2 days left. I'm returning their car.

My sales representative was helpful and courteous. He did all I asked of him. The corporate level is trash. I drove 2 vehicles the first day. Those cars were broken and had significant issues. Brakes steering engine skipping. Cigar smell was atrocious on another car. Windows too dark of tint see out of back window. The Equinox that I first purchased ended up overheating after I left to go home. I spent 2 hrs in the road to to limp to the house. Very frustrating. I brought the car back the next day, and swapped for another Equinox. All I WANTED WAS FOR THE POWERS THAT BE TO COME DOWN A LITTLE IN THE PRICE OF THE 2ND CAR, AND NO? That is very bad business. Help me out. Why? I am not happy at all!

Outstanding! Extremely clean dealership, and honestly the whole process was phenomenal. I currently work for HD, and I’ve been in the dealership business for 27 years. Luckily for Drivetime my credit got negatively impacted a few years back and Drivetime made it easy to buy. Great Job Tallahassee Drivetime!!!!

I’m extremely disappointed that only a few hours into owning the vehicle the check engine light is on and my car is now at the mechanics. Even with warranties in place, it’s frustrating to be buying a new vehicle and shortly later not having the ability to drive it and possibly having to return it. I’m fortunate enough to have a working reliable vehicle but to be struggling to get a second vehicle for the second year in a row because of drive time is highly disappointing.

I had a great time with Emma, she was fun and took amazing care of me. Go by and see her if you want a no hassle experience. The process was fast and thorough. If you need help, it's the place to go to.

Kamicka and Samantha were amazing from the beginning till the end. They went above and beyond and helped my husband and I to get a really nice truck! Thanks for you both, I HIGHLY recommend them and drivetime in WPB.

I have never had a better experience buying a car. I chose one online and went the next day to purchase. Will was amazing from beginning to end. From test drive to signing in 2 hours. DriveTime has earned my business for life. Thank you Will.

I had an excellent experience. My Salesman, Samuel ** in the Raleigh, NC Dealership, was exceptional. He went above and beyond to help me find my car and to work the deal. He was totally awesome dealing with me and my questions. I drove 101 miles to this Dealership but it was well worth it. Thank you, Sam for a job well done. 🎉🙌

I have been looking for this vehicle for a month. Had several appointments however something always came up. I found the exact car I wanted at the Dallas dealership. Submitted my info and Isaiah called me back immediately. We set up a time. Isaiah had everything ready, he was awesome. We moved through the process, it was quick and easy. Isaiah made the buying experience perfect. I am very happy.

It Took a few driving trips from Gaffney to Charlotte. I love the car. Once things got worked out on my license things went smooth and Jordan made the paperwork easy. I rate the overall experience a 4 but partly due to me not renewing my license sooner.

Found a vehicle online at the Savannah GA location. I was called quickly and after answering and asking a few questions I made an appointment, for 7:00 PM, to test drive the vehicle. My wife and I drove over an hour to the dealership. We arrived 30 minutes early and saw the vehicle sitting out front. My wife was really excited at the first sight of the vehicle. The vehicle was unlocked so we looked inside. At that time a salesperson came walking up telling us that vehicle was sold and to get out of it, in a very rude tone. We went in to check in and was informed that the vehicle was sold.

They was so fast, quick. They approve everything before I got there. So they didn’t waste my time. I really appreciate the help from Jesus ** and Antonio **. They explain everything from paper to paper, no short cuts. Explain the warranty to me and even did a walk around on the car to make sure everything works..

This was perfect. When you need a car and don't have decent credit as long as you got a job they gonna hook you up! They stay stocked up with almost brand new to lightly used vehicles! The staff was professional, courteous and very helpful!

Unfortunately had a bad experience. I bought a truck and following morning and started having warning lights coming up on the dash and shuddering when driving. Now having to figure out the repair process and back to the point of no vehicle.

I originally walked in with an idea of what I wanted and just wanted to look around. My daughter had purchased her very first vehicle from there and they treated her and my spouse with respect. We’re not pushy at all and talk to them like they were people and not a way to get commission. Antonio and Mike made the experience noteworthy. We’re not pushy at all like most car places. And worked with me on securing a new car for my family.

I was looking online for an Honda Accord and behold they had exactly what I was looking for, Immediately I called and spoke to Joe at Drivetime and had an approval in 20 minutes, So I went in the next day and within 3hrs I was done, I highly recommend Joe. If you're in the Winston Salem Nc area please contact Joe, The whole staff was super friendly and helpful, Shout out to the manager over there for above and beyond the call of duty, What an great experience.

First class service from Ms. **. She was very nice and very helpful and she answered any questions I had. She was very knowledgeable about the process and vehicles that I was interested in. Thanks for a job well done!!

Car is good but there was a leak in one of the tires from a previous patch and warranty didn’t cover it so had to pay for 4 brand new tires 'cause it’s a all wheel drive and they all have to be matching thread count.

My car buying experience at Drive Time was as I expected. Everyone was friendly and attentive and my car salesman was very knowledgeable and well informed on responding to all of my questions and concerns.

I had a great experience buying my car from Drive Time. I had at least 5 other car places turn me down. Drive time was able to get me into a car I love. I will be recommending to my friends and anyone else I can tell about drive time

Terrill was a great help! The process was super smooth & easy compared to other dealerships. If you’re looking for a new car then I would definitely recommend going to DriveTime in Round Rock and asking for Terrill!

So I bought a Chevy trax and within a week, past the 5 days return policy, it started acting up. Contacted SilverRock, car was diagnosed and was going to cost more to fix than my purchase price. Driveline in Tallahassee, FL made it right. They offered to return the loan and let me pick out a different vehicle. I was so impressed with how I was treated after what I thought was going to be my longtime ride ending in a rare disaster, that I even increased my budget and got something with a little more bells and whistles. This was my first "big girl" purchase all on my own in a really long time, brought along my husband for support and to step in when my eyes got bigger than my set budget. 🙃

695 dollars for a lo jack app that I didn't even know I was paying for and the Altima 2017 don’t buy it. Worst car I ever had. Feb 24 and it's just three day later taking it back feb 27. Terrible, not happy at all

Staff was very helpful quick and friendly. I love the car I chose I have no problems. The sales rep was great and helpful throughout the process I will definitely recommend going here to purchase a car.

I am extremely dissatisfied with my experience at DriveTime. At the time of purchase, I was clearly told that my car payments would be due on the 1st and 15th of each month. I am on a fixed income, and this payment schedule was a major reason I agreed to move forward with the purchase. Only after everything was finalized did I find out that the account was actually set up for biweekly payments, meaning a payment is required every two weeks. At no point during the sales process was I told this. Had I known, I would not have agreed to the deal. To make matters worse, the financing company, Bridgecrest, has refused to change the payment terms and stated they will not even consider adjusting the schedule until six months of payments have already been made. This puts an unfair and unnecessary burden on someone living on a fixed income.

Thanks for the salesperson patience with me. I am a senior with senior questions. At no time did she become flustered with me. That alone made this a wonderful experience. She understood my desire to choose the right car. She patiently showed me several until we saw the car of my dreams.

I arrived with apprehension that I would not get a car. Marcus was very pleasant and about business was reassuring and carefully explained the process. Although I understood all that was explained I knew my current credit history due to being unemployed for the past 8.5 months & a limited SS income however I came with a down payment. The other 2 staff were also about business but friendly. Marcus took time to explain everything and was understanding of my limitations. He should be on a poster for salesman of the month/year. I know most customers who can relate to my situation are very apprehensive when they come that they will leave with a car. WELL, I DID & I'M HAPPY! Great job to Marcus & the Topeka Dealership! Go Drive Time, Go Drive Time, GO!

The “pre approval“ process is a joke! I put all my correct information in came back with low down payment said all my income and residence was all verified and I did not need to provide proof of either. Said I was approved with $45 down and payments of $500 a month. Call the dealership on Greystone Blvd. in Columbia SC. The girl who answered was rude to start. I explained that my pre approval said my income and residence was already verified and it said no need to bring that proof and asked if I just needed to bring the down payment and id. She said no bring proof of income and residence and that they will have to run credit check to determine down payment. Why even have an online pre approval if I need to do all of that in dealership?

Drivetime and James made buying a new car painless. I have bought over 10 vehicles and I have never walked into a place with no "specific" car in mind and walk out 45 mins later with the perfect car!

I spent about 15 years in the auto industry and found at yesterday there is an easier way for things to be done. Started on the website, Approved and had legitimate terms in two minutes. I was turned away at multiple places. I’ve made some past financial mistakes and from the second I started with Drive Time my past was forgiven. I have turned a new leaf and they give you the opportunity. All I needed was my License, my down payment & insurance. It’s really all seemed to good to be true till I was adjusting my seats and mirrors to head home in my new vehicle. Not only did I got approved. The payment is affordable, the car is practically brand new. Super low miles and mechanically sound. This makes buying a vehicle like purchasing a cup of coffee. You see everything you need. No need for high pressure sales tactics. Pleasant sales rep, Olivia was efficient and understood what I was looking for.

From the time I walked in very kind and helpful to the end and explained anything I asked was not rushed. Thanks to Armin **. Will definitely recommend someone to you. In the future will be bringing my daughter or son to drive time when they are ready to make that decision to get a car and a me to keep up with it.

We’ll start off with they're no better than a buyer payer only they charge more for the car. I bought a 2015 Camaro. It was dirty so I didn’t notice it but the next day I noticed that it was two different color blues and it had been wrecked. They act like they didn’t know but then I noticed other things. The passenger side door panel fallen off, had one clip holding it on the trunk leaking. The middle console, not going all the way down. The hood, not going all the way down and shut the body kit on the passenger side, broken and zip tied together. It completely reminded me of a buy here pay here car.. Then I’ll make reservations to go to Cincinnati to rewind the Camaro and get a Mustang.

The fastest and easiest we have ever bought a car, it took us 6 hours at other dealerships before not here, everything was basically done before we arrived, verified and all we had to do is sign and pay our deposit and drive away… even put gas in for us before we left.

Well, thank you for accommodating me with a vehicle; however, it's sad that the price can go from an online cost of $19,0000 to $30,000 by the time we're finished. I wouldn't recommend this to anyone.

The customer service was top tier... very helpful and went out of his way to get me into what I wanted and didn't try to put me into something I didn't want just because it was cheaper. The only issue I have is that I have to make two payments a month. And even though I had more, I came with my wife. They couldn't put her on it because she didnt have paychecks. So it made the down payment and monthly higher. I'm already tight with money. I only got the SUV because I needed the room.

Updated on 02/21/2026: Purchased '22 Hyundai Sonata 2-4-26. Front fender is detached with scuffs on front with the fender itself showing 'ripples' left over from shoddy repair. Have 3 different brands of tires with completely different tread patterns, severely affecting steering, ride, and handling. Front rotors were warped, mechanic described them as toast. Air filter completely black. Windshield wipers not only worn but have scarred the windshield. Oil was very dark. Air sensor for the turbo failing, causing check engine light to remain on. Battery is rated at 25%. All service and warranty work has to go through and be approved through SilverRock.

I totaled my previous vehicle during an ice storm here in Texas. I saw a low mileage Subaru XV Crosstrek limited and was pre-qualified. It was just a tad over market value but that was acceptable to me as it was what I wanted and the staff at drivetime made things so easy.

A great service. The staff was all fantastic especially the guy that did all my paperwork was prompt. Was very happy with everything. We recommend him and this place to anyone. Thank you so much. T **.

Amazing car buying experience! I had a horrible experience at another location. This was the only other close one with a car and down payment I could agree to. I drove 2 hours! They had everything done and ready for me to get in and out!

Wow what an easy experience buying a car. The staff at Drivetime in Mechanicsville VA were professional, quick to answer my questions and they had good quality available vehicles. I would recommend your company to anyone that is in the market for a good used car at a good price.

Overall it was a good and fast process that I would recommend to other people. I give it 4 stars though, because I had a huge inconvenience that prevented me from getting my car on the day I was supposed to and it was the dealer's fault. There was also no way to help make that situation better. Outside of that thumbs up.

Dealt with Wesley at this location. By far the Best car buying experience I have ever been through. Wesley had Amazing customer service skills and actually listened to every concern I had when I came in. Even found me a keychain for my new ride. Lol.

They was very helpful. I would go back no problem. I would also recommend them to my friends and family. Drivetime in New castle, delaware is where I got mine from. So if you are looking for a good car experience that’s where I would go.

Do not get a car from this place. After 2 months we needed breaks and a factory reset, which left us without a car for a week. Now there is a recall on the car and there is a gas leak. The worst part is they are giving us a hard time on fixing it. Save your money.

Sierra was a great sales person. Explained everything and really worked to get the payment close to what I wanted. The whole buyer process was very smooth. I test drove the car and it rode very smoothly. This is the second Sorento we have purchased from DriveTime.

Purchased vehicle within the last week. Both rear brakes need replaced immediately. 3 of 4 TPMS sensors are bad, which were clearly shut off until 50 miles had been driven. Fuel filler hose is defective causing fuel to spill all over the place. Associates I dealt with were unprofessional and unknowledgeable. Added additional products and fees that were not discussed or explained. Would absolutely never do business with DriveTime again, and will most likely return vehicle considering I’m within 5 days.

I did an approval online and got approved instantly. I received a call and text from DriveTime. I worked with Khalil on Cassatt and he was great. No major issues. I think I got a decent vehicle. It was quick and easy overall.

On Friday night 02-06-26 we had an 5:30 appointment. Andre was our salesman. He was fantastic. He took his time and explained everything he was doing and went over all the different options. I would recommend Andre to friends and family. He was able to get me in a 2022 Chevy Equinox. Love the SUV. Thanks Andre. You're awesome.

I absolutely loved the whole experience buying a vehicle from DriveTime. Absolutely the best experience I’ve ever had while buying a car. Garrett listened to my concerns and needs and showed true care for what I was needing in a vehicle. I couldn’t have asked for a better person to help me decide. Also, very encouraging on things I did want like tinted windows. I also appreciate South for helping me finalize all the paperwork. He was very helpful in everything. I highly recommend using them for your next vehicle.

Enjoyed the people and the process. Until the next day. Car has 42 scratches, 33 poorly touched up. Has 3 different brands and treads of tires which affect ride. Found damage to front end and body panel is loose. Bought the car at night, covered in snow and did not see all the items wrong with the car. Working 5 12 hr shifts starting the following day and could not return until the following week. I do not recommend.

Man! When I tell you this group of people are my NEW favorite people, I mean it. Mrs. ** was soooo helpful and patient with me and my bank! She was with me from the very beginning to the end! And Joe, was the life of the party! Him and that beautiful spirit and smile was needed for this long day. At the end of it all I had my keys, packet and keys to my new car! Thanks guys, we’re loving it!

Don’t buy a car from Drive Time. Worse car. They know the cars no good and will sale them anyway just to get commission. I had my car one month, motor went out. My car been in the shop at Ford dealership almost 8 months. If you try to trade in it’s more and payment are higher. They lied on down payment just to look like they are trying to help but only hurting the people who buy their cars. Stop, go somewhere else!!!

Sumant was amazing! He was very helpful, knowledgeable, and helped me get the most bang for my buck. Honestly the quickest I’ve ever purchased a vehicle. Staff was friendly and welcoming. Highly recommend!!!

I appreciate everything and the customer service was good. I will be back in the future for another vehicle. JESS and JEREMY made sure I was good and made sure all my paperwork was good for me to drive off.

Thank you for existing in California. DriveTime, your employees are awesome, respectful and efficient. My family and I are thankful with your employee AJ, great customer service, again thank you so much. I fully appreciate and recommend everyone of my friends and family to go and a car at Drive Time.

Buying a car is stressful RIGHT? I admit it. But as a parent, they had an area for the kids, yes tablets and a few lounge chairs to chill at. Free Coffee and a professional atmosphere, quiET, and private AREAS but friendly. Low credit score, Low down payment is tough they made it work for me based on my income, and at times if things fall apart sometimes the salesperson has no control OVER THE BANKS, but NICHOLAS C. at KISSIMMEE WAS EXCELLANT, CALM, AND PROFESSIONAL AND PATIENT. HE GOT ME SOMETHING I LEFT HAPPY AND CONTENT WITH. Follow what the commercial states. I went in there knowing what I can afford, I processed all my info on my phone and brought my documents they requested, 3 hours we left with a safe, reliable car I can afford. THANK YOU DRIVE TIME at KISSIMMEE

Best car buying experience I have ever had. I worked with Josh at the E Las Vegas lot. It's nice to work with the same person start to finish and Josh was great. Next time I am in the market to buy I will definitely be coming back, customer for life.

Caleb helped me when I walked in. He was nice, professional, patient and asked all the right questions and helped me get into something affordable. He didn’t make me feel pressured to get into a vehicle that I wouldn’t like or out of my price range like they do at a lot of car lots. He was thorough in going over all of the details of the add ons and the contracts. I changed my mind to switch to a different car and when I went back the staff was helpful and very efficient in making it a quick painless process. Definitely recommend 5 🌟.

I had an absolutely AMAZING experience at DriveTime in Eastpointe, Michigan, and it was all because of James **. From the moment I walked in, James treated me with respect, patience, and genuine care. He didn’t rush me, didn’t pressure me, and made sure I understood every step of the process. Buying a car can be stressful, but James made it smooth, comfortable, and even enjoyable. He listened to what I needed, worked hard to get me approved, and went above and beyond to make sure I left happy and confident in my purchase. James is professional, honest, and truly dedicated to helping people succeed. If you’re looking for someone who will fight for you and make the process easy, ask for James ** at DriveTime Eastpointe. I highly recommend him to anyone looking for a vehicle! Thank you, James, for an unforgettable experience! 🚗✨

It wasn’t a hassle at all. It was very easy and simple. I wasn’t there longer than I thought. The process was easy and simple and I was on my way with my new riot. I really thank and appreciate Drivetime for sticking with me every step of the way.

I’ve had this car for quite a while, and even when I was making every payment on time, the payoff balance barely changed. The car was already overpriced, but I was desperate and needed transportation. Looking back, this was a predatory sale. After a full year of payments, I still owe over $18,000 on a 2018 Hyundai Elantra, which is completely unreasonable. On top of that, my daughter’s car broke down just days after she bought it. The repairs were covered under warranty, yet they were refused. We couldn’t afford the repairs out of pocket, so she had no choice but to stop paying on the vehicle.

Salesman was great however they did not have enough help and even though we had an appointment they took others first. We did purchase a car from them but it was a long process because of him running back and forth between 3-4 clients which was unfair to us

I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of transparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation.

The experience was rushed and non personal. Our sales person was doing 2 sales at once and we had to keep waiting. Didn't find out until after we signed the contract that the car had been wrecked and had some really bad safety problems.

My sales rep was okay at first when me and my daughter was walking out the building after purchasing my car. The rep sprayed his desk done and was so loud and obvious it was kind of rude as you just made a sale.

I can't believe that it took only a couple hours. I love the car I had gotten from there. Very nice people, they explained everything I needed to know about the car. It was a very good experience. I would highly recommend going there to other people.

The purchase was fluid and easy. Josh was amazing and deserves credit for his ability to swim through everything clearly and with knowledge. He is no doubt an asset to your team. I would gladly do business with Drivetime again because of him.

Jordon and the crew in Madison went out of their way to get me in a nice vehicle from the Antioch dealership because they didn’t have what I liked in Madison. The process was so easy and they all are a bunch remarkable people to work with!

Belinda ** at the McKnight Rd. Pittsburgh, PA location was professional, dedicated to getting us a car based on our situation, and very friendly. If you want an excellent (professional and personable), used vehicle salesperson near Pittsburgh, PA contact Belinda **!

So I had been debating buying a new car for a while, And this last week has forced me into it, but that being said, I started looking for cars and my credit isn't the greatest or the worst but I still needed a car with a low down payment to get me started. So I found Drive Time, I did the prequalified to see if I qualified and I did and I couldn't believe the low down payments were really that low, but it was!!! I made an appointment for and went down there and spoke with Gabriella. She was fantastic, They greeted me when I walked in the door and I signed in and took a seat, Gabriella came over and introduced herself and told me she would be there soon she was finishing up with another couple and she would be done soon. When she came to get me she had the car ready that I had chosen to test drive ready to go no waiting, she handed me the keys and I went out.

Ms. Linita ** my Customer Experience Guide was excellent, her warm demeanor was what made the sale. She showed concern in getting me into the right vehicle. My only complaint is I was not provided with floor mats and cargo mat.

Excellent experience! Our sales rep, Nadia **, was extremely pleasant, patient, and knowledgeable! We were offered multiple payment options with flexibility based on personal terms. Highly recommend for a easy car buying process!

Great place to get a car fast!!! Got it in less than 2 hours! If you need a car fast and have less than perfect credit then you should go there. They have a full line of cars and it's way better than catching a bus or trac. I like to go places. The sale agent Lisa was phenomenal!! She was incredibly knowledgeable and helpful. No pushy sales and it was all on my terms. Thank you so much for all your help. This place is great and I highly recommend going there.

Good ol east side Cleveland customer service. All I did was look around their website as was called several times urging to make an appointment. So I did got there and was told someone would be right with me. After about 40 minutes I got up saying I didn’t want to wait anymore and salesman at his desk shrugs his shoulders at me so that’s that. I wouldn’t be mad had I not got called a bunch of times to make an APPOINTMENT. Complete waste of time.

Drivetime is a joke. I'll just tell you, I did an online approval form. PUT IN ALL MY INFORMATION AND NOTHING CHANGED. Online said I was approved for cars with little to no money down and I put in my income based off my last paystub of 2025. They tried to say it's $1,200 less than what it really is and I even had the paystub. NOW THEY TELL ME I HAVE TO HAVE $1,450 plus down AND NOW MIND YOU, NOTHING CHANGED. THIS WAS OUT OF THE FAIRFIELD OHIO LOCATION, working with Lemont.

I came in and John was quick to help. Less than hour I was driving off with my new 2020 GMC Denali and I couldn't have been more excited. I was in a bind and John showed compassion and understanding and helped me get what I wanted.