DriveTime Reviews

I wasn't planning to buy a car and they were helpful. It's a really great car and I'm amazed I can afford it. The process was quick and I didn't feel pressured. They really took care of me and handled the process for me completely.

My husband and I loved the customer service we got from them and thanks to Paul we are now enjoying our new dodge grand caravan. Our kids loved it. Thanks drive time for your service. We will recommend you with family and friends.

Great customer service. Had a great time shopping for my new car.

The staff was very personable, straightforward and we managed to close a deal within 24 hours.

Awesome experience... but long waits.

DriveTime was great, quick and easy. They help you understand everything clearly and any questions you have, they'll be glad to answer.

I really enjoyed my experience with DriveTime when I was there. It took under 2 hours to complete the purchase of my vehicle and the staff was very friendly and helpful. They made sure I understood everything and I didn't feel like I was pressured into making any rash decisions.

Everyone there was very nice and did everything they could to help us. I would recommend any of my friends and family to come to DriveTime to purchase a vehicle. I really appreciate all of your help!

I purchased a vehicle on Thursday, March 27. The only issue I had was doing the final paperwork. It took an extremely long time but the people were pleasant.

Stephanie ** was there for me every step of the way. I had totalled my previous car and she made the process of finding another one easy. It took 2 weeks for all the paperwork to go through and she was as happy as I was when I was finally able to get my new car. Thanks to Stephanie I have a Sentra that I love.

I bought a 2007 jeep liberty from drivetime and was under the impression it had gone under a multi point inspection upon being sold....complete and utter bull. Not a week after I drove this jeep did the check engine light come on and start making horrible noises. Took it to the recommended claim center who drove it for less than 30 seconds and found it needed a completely new motor and some other work done. Now I put my entire savings into this car and was told by drivetime that, "well it's a used car"... like I should be smarter. Guess what, after a week worth of repairs and NO car the check engine light is BACK ON!!!! This is not fine with me at all and drivetime doesn't give a rats ** about it. All they care about is making a sale. It's been a hassle since I walked in ready to buy when I had to wait three hours for a key to be made because a manager took the keys home and I couldn't sign a contract till then. I was late for work and have been constantly regretting this choice to go with DriveTime and they didn't care about my budget one bit. Buyer beware, get it checked before you sign anything, you may be getting scammed. Never going back.

I did not think I would leave in a car that day..but I did.

I have to say that drivetime is by far the greatest car dealership PERIOD! From their fast service to their willingness to work with me and my bad credit. I was given superior customer service through and through. I now have my pregnant wife in a safe reliable vehicle to get her and our children around wherever she needs. Thank you drivetime.

My wife and I went to the Raleigh NC loc....We were very nervous and unsure of what to expect...Chad and Mike made us feel at ease...they were very courteous and explained everything to make sure we were satisfied. Thank you so much.

The car that I wanted was sold while I was going to the bank to get the down payment.

I was really satisfied with the experience.

My experience at DriveTime was great. Most of the vehicles I saw they were very nice. The staff was friendly and courteous. My salesperson Milton was awesome. He treated me like a friend. I would definitely recommend this dealership to anyone looking for a car.

Everyone was friendly but the process took a long time.

I am really impressed with DriveTime!!! I had heard some not so positive experiences from others. But I can honestly say I felt like I had the best treatment. I had gone to other dealers to keep my options open. NO dealer treated me like the women and men at DriveTime. I had options and I wasn't sure so they gave me more options. There is nothing like having more than 1 option. They made my experience fun and relaxing. I truly felt valued and welcomed!!!

Jamison was great to deal with. My brother bought a Durango last week and dealt with him so I came back this week and dealt with him myself. He was very helpful at everything he did and plus some that he didn't have to do. Thank you.

Everyone was very attentive, very polite and very helpful. They listened to what type of vehicle I was seeking and did not try to persuade me into something I didn't want. The process was made very easy and I left there a very happy customer. I would recommend them to everyone I know. I'm in love with my car and it was due to all the employees... 10 stars if I could. Casey even found us a new insurance agent that I really adore now as well..... Thank everyone for all their help please.

The service and professionalism I received at DriveTime was world class. Michael ** didn't use any hard press sales tactics and worked very quickly to get me on my way. I have purchased about 15 vehicles and this was by far the least painful.

The saleswoman was great and friendly. We didn't feel pressured and didn't even plan on buying a vehicle, but we could not pass up the price. The timing that it took to sign the contract was a little much since there was only 1 person handling it and it took 2 hours.

Terry ** was extremely friendly, courteous and a pleasure to deal with.

After getting in a car accident, I was really worried about being able to finance a car because my credit is not perfect. I checked out DriveTime online first and saw several cars I liked. I filled out an application and got a phone call asking if I would like to schedule an appointment at the dealership closest to my house. I went to DriveTime the next day and walked out with a car. Aaron, my salesman, showed me several different cars and I test drove 3. This was absolutely a no pressure purchase. Aaron showed me the car's history and rating. He answered all my questions and explained the purchase process completely. I am more than happy with the car, the purchase price and the extended warranty. This was a very positive experience.

I'm very grateful for drive time! Everyone was so helpful. I've been on the car hunt for what seems like forever. Mainly because I didn't have credit. Latasha, Ed, Mr. ** and another gentleman whose name I can't remember were such a wonderful help! They made my experience there nothing but a good time.

The entire DriveTime experience was GREAT!!!! I Love my Prius!!!

I walked into drivetime not knowing exactly what my options were or if they could even make it happen. I have somewhat of a bad credit history but they worked with me. They put me in the car I wanted for a really reasonable monthly payment.

They helped me get the car I wanted, no hassles and they helped my mom as well. Ask for Chinye, he is a great guy and will work with you so that you can get the car you want.

I have to say that your Drive Time team on Winchester Rd in Memphis Tn is nothing short of being the best ever!! I did my paper work at that location, but liked a truck at the Covington Pike location. When we went to the Covington Pike location, nobody would help us. We had to wait 30 minutes, just to get somebody to unlock it, so that we could look at the truck.. We called the Winchester Rd office to tell them what was going on. They promptly sent Quinton from their office, to take a test drive. Quinton took the truck back to the Winchester lot and we completed the sale.. On the inspection, we found that the tail lights were loose. They had a guy fix it on the spot. I can't say enough about them.. But your Covington Pike employees were not helpful at all. So the review that I am giving is for the Winchester Rd crew only.

Aaron and Karl (with a K) were EXCEPTIONAL! They were patient and thorough... explaining every detail of my experience! Even when I didn't want to hear anymore... they did their job with EXCELLENCE! Bravo to the dream team of Aaron and Karl (with a K!)

The sales team and managers made my experience so easy. I came in, saw the vehicle and discussed the terms with the sales associate. Then she referred me to the manager for the "fine print" and boy was I happy! The next day, I provided everything I needed and drove off with a smile from ear to ear. I appreciated the no BS haggling and the simplicity of the transaction. Secondary markets are usually hell - but DriveTime kicked **!

Had a good experience. Michel was nice. Everyone was pleasant... could have been faster. Took about 5 hours from start to end...

I would recommend Drive Time to my friends and relatives. I had a good experience, the sales reps were relaxed and I never felt rushed while looking at and test driving cars looking for the one I wanted.

Drive Time did a lot for me in getting my car and I appreciate that. What I didn't like was how long I had to wait till I got to drive off the lot and the co-workers were just playing around and wasting time.

The only thing I was unhappy with is the 6 to 7 hrs I was there although I expected it & I have no interior carpets & my car was dirty inside & out. I expected the outside. It was raining but the inside could have been vacuumed & wiped down.... I also didn't know the vehicle very well. I thought the a/c wasn't running cold until a co-worker showed me I was running it wrong... Overall, I am very happy but sometimes the little things do count!

We have a car. Apparently their dealers work on salary and it shows. The is no Drive and they don't want to give you their Time. It was a fairly rough experience...but...we have a car.

Upon arriving to DriveTime, I was greeted politely by everyone. The sales representative I worked with was fantastic. My only issues were the fact that no one tried to keep me in the price range I continuously stated. They were well above it so leaving I was of course happy with my car, but not as satisfied as one could have been with my payments. My car was also not cleaned before being given to me, therefore, adding to the list of things needing to be done with the car. Ending on a good note, the people were very nice and that was probably the only thing that kept me.

Enjoyed the whole experience! All of my question were answered clearly. Everyone was extremely nice.

We had a very pleasant experience when purchasing our car. The salesmen were thorough and friendly. Sean was even able to fix some minor issues we found during our walk-around so we were able to take our vehicle home that night.

On 02/19/14, I purchased a 2007 Pontiac Grand Prix from Drive Time. I purchased their insurance with the understanding that I would get my money back when I purchased my own insurance. On 02/20/14, I purchased my own insurance (which was effective 12:01 am 02/120/14). I sent the declarations page to Drive Time and up with a phone call the next week, which they said They did not receive it and for me to Progressive and have them fax proof of my insurance to them. I did and they did. I call back in two or three day later. They had to call Progressive to see, I guess, if the fax was correct. When he came back to the phone, he stated I should receive my refund in 7 to 10 days. Two week later, I called and then he said it would be 30 days before I would receive my refund. As of, today 03/22/14 I still had not got my refund.

I leased a van from DriveTime not even two weeks ago. We only had the vehicle for 6 days and the engine light came on. I took it to O'Reilly's and was told it was the Torque Converter. Upon calling Drive Time to discuss it with them, I was automatically transferred to the Warranty department, which was closed. My husband called back to the Drive Time office and had to tell the sales person not to transfer him that he needed to speak with someone. We were told to take it to a transmission shop to be looked at. So we are planning to take the van this afternoon.

I love my car...

Cooperative. Fair. Knowledgeable.

I recently purchased a 2007 Chevy Equinox from Drive Time and I must say that the service that I received was incredible. From the moment I walked through the door to the moment that I got into my new vehicle and drove away, it was a great experience. I wish more companies took the time to care and help their customers to feel welcome and comfortable, especially when the customer is about to make a commitment to purchase a home or a vehicle. Drive Time is an awesome company who sincerely values their customers.

I did not wish to purchase the extended warranty and when I said no, 3 different people tried to get me to do so. It would have add 35.00 dollars a month to my payments as well as 14 additional payments to the loan. I truly understand the salesman Angel, but when a customer says no, no it should be.

I was very disappointed. First, the truck was dirty and when I drove the truck home, it started running bad and the motor keep dying on me. I only had the truck two days and already having problems with it. And when I called the dealership, it seemed like no one wanted to talk to me. I almost drove the truck back and was going to return it. I lost two days of pay because I couldn't drive the truck because of the problems with it. I'm still pissed off but I finally got the truck fixed.

I thought that it was going to be hard to get a car, but thanks to the sales associates, I drove off the lot with a car.

Service was great, was met with smiles and wonderful service. Love my new car, couldn't ask for anything more.

Jacquelyn at DriveTime was very professional and a pleasure to work with. She was very very patient. She exhibits great customer service and I am very thankful for her assistance.

I was greeted as soon as I drove in by Jared. He was extremely knowledgeable and listened to everything I needed and was able to get me in a vehicle that I wanted. He was unable to get me into Drive Time to get me setup for the app, but the system wouldn't allow me to be signed in but overall, it was a great experience.

The staff at the Florida Avenue location was so friendly. They played with my 14 month old daughter, which was very helpful during the signing of paperwork. The selection of vehicles was great and they kept everything clean and organized. I wanted to surprise my boyfriend by telling him I chose one vehicle, when I actually picked out the one he wanted, and the staff went along with it! It was awesome. I had an amazing experience there and I would recommend them to everyone!!

I was very satisfied with my service especially the 5 day program where you can return the car for another if not satisfied.

Very helpful, courteous although very busy.

This is my second car with drivetime, both time great experience. Will recommend my salesman and my previous salesman Heath and Bryce from Knoxville location. Mr. Dan also help me so I can't left him out, thank you again for helping me.

Mr. Rahman was very pleasant and extremely helpful. The sales manager was very friendly and the overall experience was great. I was able to get a car that I wanted with everything I asked for including the monthly payment.

So far I have not had any problems with my purchase. :) I really had a very good experience over @ 51st and Glendale with Bill and Marko. They had a very nice way of making you feel at home and making everything easy to understand. Know what you are getting yourself into and listening to what you want.

I recently bought a very nice car from Drivetime. The day I purchased it, the weather was very rough and I didn't want to be outside anymore than I had to. When I got back home I noticed dog hair all in my car (I don't own a dog.) and that the inside had obviously not been cleaned. As far as customer service and friendliness go, I couldn't have asked for a better group of people to work with and finding the right car. Pricing is a little high but with bad credit I couldn't really complain too much and it came with a great warranty. Overall my experience was great, I just wasn't happy about finding dog hair in my car.

On Saturday 3/8/14 my husband and I stopped in at DriveTime in Tulsa to take a look at a Kia Rondo on their lot. We were approached my David **. He greeted us, asked how he could help and what we were looking for. We spoke briefly and let him know we had groceries in our vehicle, including ice cream. He walked us to our car and continued the conversation. He jotted down our names and other notes about our needs. At home we checked out the DriveTime website and filled out their application. We were contacted on Monday to schedule an appointment which we made for Wednesday. We did let them know about David ** and that we wanted to be helped by him. David ** sent us a confirmation of our appointment, letting us know what paperwork to bring. He even commented on our melting ice cream. On Wednesday we showed up early. David was busy but made sure to greet us. We were helped by one of the managers Ryan **. The process began at 1 pm and ended at 4:30. The process moved along pretty steadily. We ate popcorn and waited patiently. In the end we walked out with the Kia Rondo. All in all a pleasant visit. Even employees who were not dealing with us, were friendly. The environment was very relaxing. We will definitely be recommending Drive Time to friends and family.

Downside was on the internet it stated hands free, it gives the customer the assumption it has bluetooth. We were told we could use a layaway if needed for the down payment but the other vehicle we were interested in that had the options we wanted we were told was in the shop for repairs. We will live with the vehicle because my husband is disabled and we needed a vehicle that would handle his power chair.

Great job! Excellent!! Thanks so much for making it easy for me.

Seriously. You all are the best car dealership I have ever been to. Thank so much. My credit is not good at all due to a divorce. Not only that, I am in the process of re-establishing my credit. I really needed a better car than what I had. No one would would help me out and the car lot that considered, wanted way too much down. I thank God for finding Drivetime. They helped me out, told me to the truth, and I actually got the vehicle I wanted and could afford. I have already recommended Drivetime to several people. >>>Drivetime Rocks<<< Shout out to Michelle @ Drivetime in Huntsville, AL

My experience was great! I love my Impala.....even though interest rate increased 1% from what I was initially told.

I was happy with the overall experience. My only complaint was that there was only one key for the vehicle and it doesn't have a key fob.

All of the workers were friendly and I loved the positive energy we were offered water, coffee and popcorn. I absolutely love drive time and would recommend their services to any and everybody that I know. Thanks for the experience, Casey and all of your coworkers.

I would highly recommend drive time on central. Nichole was very helpful and friendly and helped with everything we needed help with. She is one of the best sales person I have ever dealt with. I will definitely recommend her and this place.

After being pre-approved and later rejected by numerous other dealers, being forced to look at vehicles that wouldn't last more than a few months, I finally went to DriveTime. The staff there was helpful and courteous and really took the time to help me understand what I could and couldn't qualify for based on my budget. I was able to get a 2012 Mazda 2 with only 37k miles on it - a car that at other dealerships I would have been laughed at (quite literally) for wanting. DriveTime was extremely helpful and straight forward with my purchase. I am very pleased with the car and the fact that the monthly payments aren't all that bad. I have already recommended DriveTime to quite a few friends who are down on their luck with cars, and will happily continue doing so. Thank you DriveTime!

The team at DriveTime was excellent! They made you feel comfortable and they explained everything to me. I really love the selection of cars that I had to choose from. But most of all I really am enjoying my car that I purchased from DriveTime. The Union City location has great customer service

Great people, professional and helpful. Helpful with budgeting, choosing the right car for my financial ability and finding the right vehicle. Providing different options to make it affordable. Variety of plan and the ability to make the right choice.

Buying a car is never fun. It is a day out of your life, money you don't really want to spend and generally, a pain in the rear. However, DriveTime made this experience as pleasant as it can be. We were never shown a car until our financing was in place, we were NEVER pressured and the experience was kept lively- we didn't feel we were wasting time. No back & forth, no "how can we get you into this car today"... none of it. We were very pleased and would buy again. We have already reported to the BBB and MOST importantly, our new car checked out with an A+++ rating at our mechanic.

I had the most amazing experience buying a car. It was easy and care free. I will always use them when buying a car.

The gentleman that we worked with was named Caleb. He was wonderful and went above and beyond. Everyone was kind and the overall experience was a good one. However the following day the check engine light came on our vehicle. We have an appointment this week to have it checked out.

Everyone was so nice and very informative and great knowledge of the vehicle I was purchasing. Highly recommended, great place.

My sales person was John the manager and he made my car buying experience painless and stress free. Also it was not a long time, got through everything in a reasonable amount of time. Thank u so much John. I will definitely recommend my friends and family.

I found the staff to be helpful, friendly and knowledgeable. They worked with and my credit situation in a supportive and nonjudgmental way.

Terrance and Alfonso were very nice, patient and understanding. They both worked hard to make sure that we were happy with our purchase.

Had to have battery replaced on 2011 Dodge Journey and maybe the gas filter might need to be changed right after signing for it.

The service was quick which was one of the most important things for me. Everyone was very friendly and greeted with a smile. The sales was very knowledgeable and I didn't feel like I was being sold or rushed to make a decision, she made it her business to get me a car I loved. The price was great and they offer really nice benefit packages. If I knew it was so easy, I would've been made a decision to buy from Drive Time. I will definitely recommend this place.

Ms Rebecca is the best, I will definitely recommend DriveTime to other people, it was a wonderful experience!!!! I never knew buying a car could be so much fun!!!!

I had a wonderful experience and was treated like a family member @ family reunion meeting for the first time. Can't wait till my fiancee get her car. We are definitely coming back to DRIVETIME.

Brandon ** and Karl with a K ** are very exceptional employees and salespersons. I felt comfortable and at ease during the entire process of the purchase. I never felt pressured or obligated to buy a vehicle, and they listened and understood exactly what I was looking for and did not hesitate to assist me with those needs. Brandon should be commended for his outstanding ability to personalize with your clientele, especially considering the minimal amount of time he has been on the job. As a manager in hospitality, I recognize good service, and you should do everything within your power to retain Brandon's services and skill set. The fact of the matter was that I did not want to use drivetime to purchase my next vehicle, but if you can consistently deliver the outstanding customer service set forth by Brandon and Karl, I may never step foot on another dealership again, regardless of how good my credit is.

Great they took time to help me pick a great car and get the exact one I wanted. Sara helped me pick the red Dodge Avenger I wanted.

Loved the experience. It is a lot less stressful than a dealership. My wife and I do not have that great of a credit do to pass mistakes and DriveTime sees that and gives you a chance that dealers and banks do.

I am overall happy with my car buying experience :)

Lance was outstanding. He was personable and very intent on finding me the right vehicle. I would recommend all of my friends to him for their future vehicle purchases!

We couldn't have asked for better customer service. Everyone was friendly, funny, and so polite! We will definitely be recommending this DriveTime location to friends and family!

Went in and was done within 2 hours.

Bought the car I wanted, not another one suggested.

I would like to say I appreciate the help from Micah and Laura at the Shadeland Ave. store in Indianapolis, IN. Both were very helpful and eager to get us approved for the vehicle and make the purchase on a vehicle my wife and I will both enjoy.

Two salespersons worked with us both were friendly, professional and patient. They both did a great job, however twice the F & I guy tried to add on additional costs that were not disclosed. Maybe this is typical in the used car business but I felt coerced and did not like it.

I loved my experience for the most part, just a couple of things the sales associate that first helped me was too aggressive and controlling. And when I was ready to finish the process with the car I was the first customer in the building but left way after others that came in after me 'cause they stop helping me to go start with another customer.

Most pleasant car buying experience that I have ever been involved in! Far exceeded my expectations.

The person that took care of us was very helpful and knowledgeable.

I had a wonderful experience and hate I didn't come earlier.

Went in initially and wasn't pleased or given good information. The second time my sales rep was amazing and explained everything thoroughly. They were able to get me on the road that day!

My salesperson Jason was not just a great salesman but an exceptional person. The entire staff was very pleasant & helpful. The paper signing process was even that bad...HA! I will be recommending that anyone looking for a vehicle go to Drive Time for a very pleasant experience. BTW I love my car!

I love Drivetime, the customer service is always excellent and they always go above and beyond to exceed their customers needs and get them into the vehicle that they desire. They are very friendly, the vehicles are reasonably priced and not overpriced like some dealerships that I have been to. Drivetime also provides fast and efficient service and looks out for their customers best interest and are not just trying to make a sale which is one of the many things that I love about Drivetime, and I would highly recommend Drivetime to anyone who is looking to purchase a vehicle. Thank you Drivetime for the outstanding customer service. I will definitely be back when I am ready to upgrade my vehicle:)

I was very happy that I got a car from drivetime, everyone was really nice to me. They walk me thru all the steps on the car and paper work, so good job.

Rhett and Cody were unbelievable, extremely professional and super cool at the same time. I was impressed with the level of service 4 years ago when I bought my first DT car. This experience blew me away. These guys need raises and promotions. I could go on and on about how many hoops they jumped through to make my experience just right and went to lengthy to find me the car I really wanted. Extremely commendable!!

I love my car and the experience I had with Stacey. I will definitely recommend Drivetime to friends and family.

By far the best...Most helpful...Friendliest car buying experience I have ever had.

Everyone was very friendly and worked hard to get the car I wanted.

Enjoyed the experience, the employees were pleasant people. Store is Cassat ave, Jax, FL.

The service was excellent. This place is so different from any other car dealership which is really really good.

I purchased a vehicle from DriveTime Round Rock and 2 weeks later, a defect caused damage to the side panel. I was told it could not be repaired by the dealership, my warranty, or even insurance. I was very disappointed and still went in to make an additional down payment. I mentioned the situation to Rebekka, the contract person, and she immediately took pictures and got on the phone with the marketing manager. The next day, I was in a new vehicle and couldn't be happier. I want to thank Rebekka for taking the time and initiative to take care of me and ensure I was pleased with my purchase. I will recommend DriveTime to everyone!

Greensboro team was outstanding. Paris and Cory were great.

It was really nice and every single employee was excellent. At one point, my daughter was acting crazy and they never made me feel bad about it, instead they joke with me and made me feel comfortable.

My mother recently died from an acute infection. She was sick or injured prior to this incident. I live eight states away and had to handle her bills and property. No executor was appointed. She had a car and I didn't and couldn't locate any bills or payment plans. I was told by a friend drivetime was the financier. After receiving the death certificate, I faxed the information. I was told they could not tell me anything about the bill on the car and take it to a locale dealer. I inquired about their life assist and he stated she did not qualify. They were uncooperative and insensitive. I don't even know, if she owes them anything on the car. I feel like I'm getting the shaft. Please assist. Do I need to secure an attorney to have the information released prior to turning the car in.

Late payment 2011 r/t emergency surgery. Deferment arrangements made. Company so far refuses to do a goodwill removal of late payments. On time since 2011. Will affect credit score until 2018!! !... 3 years after loan is paid in full. All companies have the ability to report or remove any information they choose! ! Have written a letter to CEO; awaiting reply. Helping customers with credit situations, but create a whole new set of them! Drivetime customer service was very dismissive in their return letter and my follow-up phone calls to them. I hope the CEO will offer a better resolution.

I went in to the Ft Worth location on N Riverside. After being approved for the 795 down, I found 2 different cars that I liked. Has we talked some I was told that the down would be like 1200. But that 400 of it would be deferred to later. That would been ok. So I asked to test drive one of the 2 that I liked. When Reggie drove it up to the front I heard an odd pop noise. I thought ok maybe it was just me hearing something. So took it for a drive and I heard the noise a few more times. And then I walked around it a few time and noticed that the rear tires would need to be replace very soon. I even did the coin test and they would not passed an inspection. Also the rear rotor's were bad.

We almost got sucked in to the DriveTime nightmare! I have read many reviews about the same experience that we had. We went to DriveTime because we don't have much of a credit score due to the fact that we don't normally finance things. We DO have plenty of income to pay and have been with our car insurance company for over 20 years. The reason I bring that up is because ** at DriveTime in Jackson, MS asked me if we were able to get insurance for the car we were buying!

DriveTime has a helpful staff who were able to put me in a nice car that I am pleased with. This is my 2nd purchase from them, and I was happy both times.

DriveTime really needs to take a look at how they are marketing to get potential customers in the door. The commercials and calls from the customer service department once an application online has been filled out is VERY deceiving and it took us 3 trips before we actually drove off in a vehicle. We also saw several customers get upset and leave because of the deception that was presented to them to get them to the dealership. You are lucky none of them have reported you to the BBB. Overall, our experience was just so so. The management didn't seem to know all the answers to common questions and he appeared to be "shady". We will recommend friends to the dealership but we will tell them everything they need to know and bring going in.

I had to wait a very long time and really didn't get the car that I really wanted. I was just tired and ready to go.

I was very happy with my purchase. The only problem was that the manager put other people in front of myself and another person which came in after us. Not professional at all.

My experience at drive time was excellent! My sales rep Elizabeth... Freakin awesome! She was very helpful with every question I had and she didn't give me any false information. As a server, I thought it was going to be difficult to make this happen because of my check stubs but It was not. They actually calculate how much you earn from your tips. So getting the car was easy because of how much I make. Overall, the best experience I have had buying a car. I recommend this to everyone.

Very happy with overall experience.

The customer service was great. They did everything they could to make sure I was satisfied and walked away with a car in my budget. And my new car is great!

I had a pleasant sales associate at DriveTime. Eric was very polite with all he done. DriveTime of Petersburg, VA is where I bought my first vehicle.

Very pleased with the people. Very happy with the car so far. Just wish most of your cars had lower miles. Other than that it was very pleasant.

Customer service was great. I had fun the entire time I was there.

It was great & the fact it builds my credit is a major plus! The only thing I have issues with, is the leak in my 2009 Impala, that soaks my passenger front floorboard. Other than that it's a great car! And it was a great experience.

Thank you JP for getting me through this.. I understand you had to try to fix it first and appreciate all you and the people at the Dealership did, to try and make it right Thank you again

Both my partner and I were shopping around for a reliable car with someone who was willing to work with us & provide us with exceptional customer service. DriveTime did just that! Lovely staff and the agents are very patient when it comes down to selecting the perfect vehicle. Thanks DriveTime!

DriveTime's Winchester location employees were terrific from the time I walked through the door. They gave me exceptional customer service. I would truly recommend any one looking for an automobile to check them out. You won't feel pressured or rushed to buy anything. They're a group of excellent sales people.

I went to the Lakeland, FL DriveTime location. The staff was very respectful and helpful. We found the car we liked and were very pleased with the courteous salesman.

Wanted to purchase a vehicle and was given the chance to test drive several cars to my needs. The sales force was polite, and informative. Highly recommend! I purchased a car and left very happy all around.

I was very impressed with the service that I rec'd and it made my buying experience very pleasurable. I will be referring others.

Great experience! I would definitely recommend all my friends to go to Drive Time to purchase their next vehicle!

2/6/14, I came in looking to get cash car in Houston, TX. Sales rep Eddie ** was nice but lacked proper sales knowledge. Sales manager TY completely wasted my time. They sold me a 2008 burnt orange Dodge Caliber, took my money $3551.30 for down payment, then tell me, "Oh, we don't have authorization to sell this car." Like, wtf... We did the entire procedure, that should have been checked upfront. I pissed to the max, I will never refer anyone here.

Jenn was my sales person. She did a very great job and was very knowledgeable.

I would like to comment on the level of professionalism, and service I received at the Union City Dealership. I'm not a huge fan of the process it takes to purchase a car, however, Georgia made my experience the best I could ask for. It wasn't just her professionalism that encouraged me to write. It was the fact that she really cared about me and what I wanted. She was considerate of my time and very personable. She made me feel comfortable with my decision. She did everything right. I would give her a 9 out of 10 rating.

The sales crew was very professional and helpful, I highly recommend going to this location.

I purchased a car and felt the service and personnel all were great esp. our agent Ryan. I would recommend others to DriveTime and my agent.

Ryan and Yolanda did an awesome job putting me in the vehicle that best fit me at a good price! I would definitely refer to anyone looking to buy a vehicle.

I had a great experience with DriveTime. I had the pleasure of meeting Maxwell and Tyrone who were absolutely amazing at doing their job. We handled business, laughed, joked, talked. It was like being amongst friends and family.

I am overjoyed with my car buying experience. I came prepared be at the car dealer all night... and I also came prepared be looked at as irresponsible because my credit was not excellent. I came prepared to get a car that they would give me because they (dealer) were doing me a favor. I came prepared to give up a lot of money on a down payment... I can gladly say that even though, I was prepared, I didn't have to be... My best car buying experience.... Hands down!!!! I recommend DriveTime... If you are reading this review... Give them a try... you won't be disappointed. This is my personal experience after visiting two other dealers.

Service was excellent.

I had a great experience over at the Mesa location. I tell you I was in and out, no questions asked!! :):):) would recommend anyone to get a car from them! :)

Customer service was excellent. I felt very comfortable and no pressure at all. John and Chris were very helpful. Thank you very much.

I was a first time car buyer and I was very pleased with the service I experimented. All the associates were willing to work with me and give me all the advice I needed.

The salesperson was very nice. I liked the atmosphere and was very comfortable with the customer service.

Hassle free, informative salespersons, nice selection.

I had a wonderful experience with DriveTime they helped me in every way.

I had the "privilege" of stopping at a few other places prior to here... and they were absolutely like nothing that I experienced the moment I drove up let alone walked in... complete comfort and easiness to say the least was my experience here... Should have been my 1 and only stop. Talked to couple potential customers while waiting to sign papers... Let them know how much of a pleasure it was to have a 1st time buying experience. Would I shop here again... absolutely, without a doubt. Allison ** was my sales associate. Very knowledgeable, very helpful, very pleased customer. I will recommend anyone that I know in the future looking for not just for a vehicle but a comfortable buying atmosphere, this should be a definite stop... DRIVETIME you guys rock!! !

Good experience. Everybody was very helpful.

Your sales and financial people are cordial and friendly. Thank you for all your help and appreciate your help.

I enjoyed how fast I was able to get approved and get my car. Everyone there was so nice and very helpful. I love my car and love the 5-yr warranty! Yay for DriveTime!

I worked with a rep, Ms **, who was beyond amazing!! She didn't call me every single second harassing me and forcing me to purchase. She helped me gather all my info and we even had moments of personal stories! She made me feel very welcomed and warm! I would definitely recommend everyone to this location!!

Although I was there for a long period of the day the associates were great. They helped me find exactly what I needed.

My experience was wonderful. I have no complaints.

I was very pleased with the car buying service at DriveTime. I have bought a lot of cars in my time and this was by far the best experience for me. Crystal and Dayne worked professionally to get the car I wanted. This car was located in Palm beach and they got it for me. They are the best and I hope you pay them good. They deserve it.

After a full day horrible experience in a different I came in and spoke with Jessica. She is awesome!!! Answered all my questions and got taken care of and in my truck in no time.

Was the best experience buying a vehicle.

The sales people were very helpful. I felt like I didn't get the right amount for my trade, but was just relieved to get in a newer vehicle that DriveTime got me into.

Brandon and Tim @ Southwest Drive time were very pleasant and honest about everything about all paperwork. They made my experience with Drive Time exceptional and would recommend anyone who needs a car to go see them.

11 days after being sold a truck I am having to do work on it out of my pocket. I was sold a load of crap about a warranty and it was bumper to bumper for 30 days or 1500 miles and I haven't reached either and now they won't cover the bill on the truck repair and have gave me the run around for 3 hours sending me from department to department and giving me bogus excuses. I bought the truck around closing time on Saturday and called them on Monday and took it to the place I was told to take it to.

The workers were great. They handle my needs very well.

My 228k mile 4Runner was pretty close to leaving me stranded when the transmission recently went out. I needed a car at a reasonable price, and I needed it now. One problem, I recently lost my house, my previous job, and went through a divorce.... my credit was shot. I had purchased a car from DriveTime a few years ago. When I paid it off, the sales manager told me one thing that I still remembered to this day. He said "If you ever need another car loan, come to us and you won't have to pay the down payment." Well, that statement brought my business back to DriveTime. Once again, I found the perfect car for our family :-)

I came to purchase a car in a quick time, if need every at the dealership, was very understanding and helpful and made sure I was well informed and got what I needed

I went there not sure if I was going to be able to get a car since I recently just had a bankruptcy discharged, but the staff was amazing and was able to get me into a great car with no money down and affordable payments. I will be recommending them to everyone I know that is looking for a car.

I bought a vehicle from Drivetime. The sales people are the best I have been around in all my years of buying cars. I been telling everybody about my experience with them and recommend everyone give them a try.

After looking at autos for several months I was so tired of rejections because of my FICO score. After all I feel I am a person with good intentions just had a run of bad luck. I am on the credit mend and DriveTime is helping me with that as they report to these credit bureaus that have flaws. I have the right auto for my business now and look forward to paying the note off early. I am still recovering from a wreck I was in and the sales staff was in touch with me not to sell me a vehicle but to see how I was doing. It wasn't until I went to the dealership that I started looking for the right one for my needs. Not only did I find the right one, I also found the staff made me feel like family. I will suggest DriveTime to anyone who is looking for an auto for their needs. A company that really delivers second to none!

A bit slow because computers were down.

TW was awesome! He provided great service! Because of him I would refer customers to your company.

My 3rd car with Drive Time. Everyone was really great. Really clean, all workers were polite and by far a great experience.

The staff at the dealership on W. Broad St. were so friendly, courteous and accommodating even when I changed my mind a couple of times before I actually made the purchase, everyone came to greet us and introduce themselves and welcome us and thank us for coming in. Great experience!

Best car buying experience I have ever had. Everyone was so wonderful and the sales manager was amazing. He was kind and worked to make my experience fantastic. My sales girl was wonderful and the gentleman who sat with me to sign my contract was fantastic. I would recommend that location anytime.

Everyone helped me get my truck, THANKS.

Probably the best experience I have ever had buying a car.

Staff are great people.

I wasn't prepared to get another car but I had to out of necessity. The salesmen at DriveTime made the experience as painless as possible.

The staff at DriveTime are courteous and really helpful. I was able to select a vehicle and complete the deal very quickly, and would recommend DriveTime to anyone.

Buying a car from the Chattanooga location was a great experience! Everyone was incredibly friendly and helpful. I will definitely recommend this location to anyone looking to buy a car.

Once I was "approved" online, I saw they had the particular vehicle I had been looking for at this particular lot. Once I got there, I had to wait in the lobby for about 15 minutes before a Sales Manager came and took my information. Once he ran my credit, I realized he took the lowest credit score available to tell me that I didn't qualify for the actual car that I wanted, and then insisted that I test drive the cars that I "qualified" for. Not only was I unhappy, but my children were displeased also. After the test drive, the SM tallied up my monthly payments and I would be paying almost 500.00 a month for a car which I didn't want nor like... I don't think so... I haven't been back to the lot since. They are actually my last resort. Credit issues or not, if I can pay Drive Time nearly 400.00 plus bucks a month for a vehicle, I might as well be paying that for what I really really want instead of what I so-call "qualify" for.

We were bamboozled into a contract that we were never able to afford, we were never told that we could downgrade our vehicle up to a year of our contract date, and it was just 3 weeks after a year and they still would not make an exception in order to save our credit. If a companies motto is to HELP people build their credit they surely failed at that because they have completely destroyed our credit and while waiting for them to repossess the vehicle it is now sitting broken.

Got a Mercedes 6 months ago and it is now just sat on my drive way. It needs 3000 bucks worth of repairs ranging from new fuel pump spark plugs and wires need replacing, new brake shoes, basically everything not covered. I've been sold a lemon, a 20,000 dollar lemon and with this car I can't drive. I've asked them to take the car back. They said no. Tried to exchange it for a car that works, they said no. I've asked for them to have their mechanic look at it, they said no, what they have said is pay or default ....This sucks, they have zero wiggle room o can't pay for repairs plus payments and they won't budge.

The contract review was delayed for about 30 minutes due to unknown reasons. Meanwhile, I sat alone at the desk under the camera you use to videotape the process. In addition, the vehicle was delivered with only 1/2 tank of fuel. Do you not deliver with a full tank?

The staff at DriveTime made my experience as painless as possible. Buying a car is a very stressful time, more stressful than buying a house and this staff helped me feel very calm and at ease with the whole thing.

It was great experience. Everybody was nice and Roxy was very helpful and informative.

I was very much satisfied with the turnout at the beginning. I didn't know how things were going to work out but through it all I was very pleased. And I will recommend anyone to go there, try to find a vehicle of choice.

I had to go back twice... first time I didn't drive home and then I had to wait all day for the truck to be ready for the drive home.

The staff at DriveTime was friendly and personable. They were very efficient and considerate. I would and have recommended DriveTime to friends.

I'd like to say thank to Mike and Sam. They were wonderful and really care about their customers. The whole experience at Drive Time was one of the best experience I have ever encountered. Everyone were very professional and really cares about the customer. Thank you.

They made the process easy and I got to drive away with the car I wanted!

Very satisfied with all the personnel that help me get into a car.

I was expecting to be in Drive Time all day. But the guy I had assisting me was quick and very efficient. I've already recommended a few people to go. They had a great selection of vehicles to choose from as well. The whole team was great.

I thought that the staff was extremely helpful, I had a great time picking out my very first car that I have ever purchased on my own.

All the salesmen that helped me were very pleasant and professional and honest. Though the process took longer than expected, overall it was an enjoyable experience.

Salesman Sam is very good. I'd recommend.

It was the best car company I ever hear. Got in and come out with a car that we wanted. Best price for payment. Help us very well and couldn't believe the things we receive like great SUV, payment well, clean car, etc. Thanks Drive Time.

We want to thank Jason, who helped us purchase our 2nd car from DriveTime. He was very courteous and helpful. He made things very pleasant.

The amount of time I spent from beginning to end was less than 5 hrs. I receive glad service.

Everyone at DriveTime was very nice and made the process very easy. I love my new car.

This was my first visit to drive time and I would recommend this place to all my friends. Staff was very pleasant to work with.

My experience at Drive Time was a success. My sales ladies was very sweet and strictly about trying to find something that fit my price range. Thanks a lot.

Had another wonderful experience trading my paid off car for a new, and I mean new, SUV. Entire staff on South Blvd in Charlotte took care of me. I gave a referral walking out the door.

The folks at the Independence Drive time in Charlotte, NC... were awesome top to bottom!!

I would highly recommend Drive Time to anyone looking for a vehicle. I bought my previous vehicle from Drive Time and was very pleased with the experience. So when they contacted me about the Champ program I was happy to go talk to them. The Champ program is amazing and the whole experience with the salespeople was great. They were very knowledgeable and very eager to do everything they could to make our transition to a new vehicle as smooth as possible. I will definitely continue to get my vehicles from Drive Time and I will tell everyone I know about Drive Time.

Drive Time is a great place to buy a car. I would recommend this place to anybody that needs a car. Great selection, great prices, and the people are very friendly.