DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed May 2, 2016
Recently purchased a vehicle at DriveTime in Langhorne Pa. It was a pleasant exchange. Salesman Mike is very knowledgeable and helpful. The rest of the team there seemed very helpful to get messages through. Yes I would recommend going there. The vehicles are gone over well and seem dependable. They do not have junk there like you would find at local buy here pay here lots.
Reviewed May 2, 2016
The whole team at Drivetime were very professional and friendly. The experience was very good. Brandon was the gentleman that took care of us. He made sure that we were comfortable. He was very helpful in obtaining all the paperwork we needed.
Reviewed May 2, 2016
I wrote an extensive review for Google reviews, so I'll keep this one short. I've never had the type of experience when buying a car like I did with DriveTime Pittsburgh. I never felt like they were trying to just sell me and I got a great car. A gentleman named Brett made me feel comfortable while I waited with some snakes and a beverage; also he has a great personality, Hannah came through in the clutch for me when she heard me say to my sales advisor my phone's battery was very low. She brought me a phone charge so it wouldn't die. I was in the process of setting up my car insurance over the phone and I needed to add my reference phone numbers which were in my contacts. I appreciate her so much for that!
Matt who I was calling "Clemson" because he's fan and was wearing a polo shirt of the college football team was the sales manager who explained how my 3 payment options worked for me to choose the best plan for financing my car. I appreciated that he took the time to help me understand how everything worked in building up my credit. Mohammad who was there from Arizona's corporate building, explained everything for me to understand and provided so many great benefits that is going to help me in the long run as I make my payments. He also was cool in general and even how he interacted with other associates we worked with shows that DriveTime Pittsburgh has a great team of managers and advisors.
My sales advisor Christi ** was a delight and joy to work with. There's so many things I can say about her but one thing that really stood out to me was how she took the time to help me through the entire process of getting the car and made sure everything worked out with the car before I drove it off the lot. Not only will I be a returning customer because of her, I will refer anyone in need of a car to her and DriveTime Pittsburgh. I'm truly blessed and thankful that I went with DriveTime for my purchase and no one else!
Reviewed May 2, 2016
I enjoyed myself 1st time car buyer from a dealership. They were very nice and got me the car of my choice no pressure.
Reviewed May 2, 2016
Very knowledgeable about products and great service.
Reviewed May 2, 2016
My Drivetime experience was fantastic! Thank you to Donate, Jamal, and Mack for making my first car buying experience a fabulous one!!! I truly recommend buying your next car here!
Reviewed May 2, 2016
Great experience. Quality team effort to get us what we needed to get our vehicle. Would highly recommend to anyone.
Reviewed May 2, 2016
Great customer service, cordial and respectful team. They diligently work me through the whole process. Promise to recommend DriveTime to all my friends. Neat and well-organized parking lot too.
Reviewed May 2, 2016
I had to come back a couple of times and each time was very professional and helpful. Anthony in Fayetteville was very patient and kind. I will recommend more people to come and purchase a car with DriveTime.
Reviewed May 2, 2016
Thank you for the opportunity.
Reviewed May 2, 2016
My experience at DriveTime was excellent. I was able to go into the dealership with doubts and leave with a vehicle. I felt the staff were all attentive to my needs, financial situation and helped me get into the vehicle I wanted. The team was awesome, upfront and did whatever possible to make sure I left a happy and satisfied customer. Very pleased with the level of customer service I was given. Will definitely be back.
Reviewed May 2, 2016
Everyone was friendly, answered all our questions, treated us with respect and kindness. It was a great experience. We looked at a lot car dealerships, nothing compared to the DriveTime experience. They treated us fairly - found us a lot of cars to choose from. I would recommend them to anyone I know. There was one thing that kind of shocked me. I know my credit was not the greatest but the overall end amount we would pay for the car was a little extreme. I think they should of warned us in the beginning that it would be that much. No one said anything until I seen it on the final paperwork myself but the car is nice, runs great so far and we will be keeping it for a long awhile. Thank you all for the great service!
Reviewed May 2, 2016
Everyone was very helpful and Tyler went out his way in helping me.
Reviewed May 2, 2016
I like buying with no hassle, plus my credit isn't the best but they approved me and now I'm driving. Thanks DriveTime.
Reviewed May 2, 2016
Yanira was amazing... She was very polite and professional and didn't make it seem like the wait was long... Love my new car. Definitely will recommend.
Reviewed May 2, 2016
Everyone was just great and so kind. I would recommend Drivetime to everyone!
Reviewed May 2, 2016
Everything was good. I just didn't like the part I purchase. My car got down the road and had a wreck with a crazy person and DriveTime didn't try and help me any...I need information. I didn't get the accurate information to where or who my next stop were to and that disappointed me. But all the salesmen were wonderful.
Hello Tarkesha,
I am so sorry to hear of the accident that took place. I hope everything is ok! I can only imagine how upsetting it must have been to purchase your vehicle and be in an accident so shortly after. I would like to further address your concern regarding this situation and to discuss what the next best steps are. Please be advised I will contact you within the next 24 business hours. Should you prefer immediate assistance, you are welcome to give our Customer Relations Department a call at (888)290-0148 and a member of the team will be more than happy to assist.
Sincerely,Philisha-Customer Relations
Reviewed May 2, 2016
My experience at the DriveTime located on Hwy. 50 was excellent. My salesperson, Joey, was very helpful and took the time to listen to me, stay within my budget and provided overall excellent service. I thoroughly enjoyed how smooth, fast and friendly the whole buying process was. I will enjoy my new purchase and will be recommending this location to anyone I know looking to buy a car!
Reviewed May 1, 2016
The most friendliest sales people anyone would wanna meet. Their determination to make a customer happy overwhelming. I will recommend everyone to go there. And the communication was outstanding. They went well beyond to the customer satisfaction. I will return besides I promised them lunch & as I told Cedric a person is only as good as their word. Thanks guys & gals.
Reviewed May 1, 2016
Very happy and content with my first time experience at DriveTime. Colt was very helpful and willing to help me in getting into a vehicle. Would definitely recommend a friend... Thank you Colt, love me new vehicle.
Reviewed May 1, 2016
Great, friendly and accommodating!! As a second time DriveTime customer I can always say DriveTime is the way to go!
Reviewed May 1, 2016
I had a good experience. Everyone was friendly and helpful. Really appreciate all of it. TY DriveTime.
Reviewed May 1, 2016
I would recommend. Will tell them to have some cash on hand, just in case.
Reviewed May 1, 2016
My first time buying a car and they were fabulous! James and Patrick were very willing to help me out and explain everything to me in every bit of detail. I had my parents with me and I really appreciated the fact that they made eye contact with me and not my parents. James and Patrick were not pushing me towards a different car - they let me get the car that I wanted!
Reviewed May 1, 2016
Wonderful service. Darrell ** completely took the stress out of car buying for me. He was able to help me with my financial situation and put me in a car that fit my lifestyle and was safe for my kids. From now on I will only be buying from DriveTime.
Reviewed May 1, 2016
Everyone there was very helpful from the moment we walk in the door.
Reviewed May 1, 2016
Yesterday was my very first time purchasing a vehicle through a dealership. And I have to say, it was a whole lot easier than I had imagined it would be. This was all due to Jackson **. He was completely professional and exceedingly friendly. I wouldn't want to deal with anyone else if I get to go through this process again.
Reviewed May 1, 2016
Lorenzo and the staff at the Beechmont Ohio location were very helpful in helping me get the car that I wanted. I also liked the pre-purchase inspection to make sure everything on the car worked right. I would highly recommend this location to all of my family and friends for their future vehicle purchases. I must say it was a little harder to decide what I wanted because the lot was full of nice vehicles. I am completely satisfied with the purchase I made and will definitely contact Lorenzo again for my next purchase. Thanks.
Reviewed May 1, 2016
Great customer service. I enjoyed my day at DriveTime.
Reviewed May 1, 2016
Great experience. Salesperson were very professionals and courteous. Would recommend to all friends, family, and associates.
Reviewed May 1, 2016
This DriveTime is the best place to buy a used car that I have ever dealt with. The young men who helped us through the process of choosing a vehicle and who helped us choose a vehicle were extremely kind through. The 30-day warranty on any and all parts is amazing and takes the anxiety and worry out of used car buying. I am a lifetime customer! I'll use this DriveTime for all used vehicles!
Reviewed May 1, 2016
I got a car from DriveTime yesterday. I test drove it and noticed it needed a wheel alignment and I informed the salesman, Darius of that. He said someone would check it out. He later came back and told me that whomever "checked it out" only put air in the tires and said that may have been the problem. I drove the car home and still noticed the problem so I called DriveTime and told them. But they said it probably wouldn't be covered under the warranty and connected me to the warranty dept. who told me the same thing. I know that there are risk with getting a used car and I do like the car. But I am really having second thoughts about getting this car because I feel like because I just got this car YESTERDAY, I shouldn't have to pay for an alignment.
Good Evening Dominique,
I first want to thank you for your review. I am sorry for the vehicle concerns you have mentioned, I understand it’s very upsetting having to deal with vehicle repairs so soon after purchase. Please rest assured, all DriveTime vehicles undergo a full mechanical and safety inspection at one of our DriveTime Inspections Centers. This inspection is performed to ensure the safety and reliability of the vehicles we make available to our customers. I would like to review this situation further for you, I will contact you within the next 24-48 business hours to better address your concerns. If you would like to speak with someone sooner, you are welcome to reach out our Customer Relations Department at (800) 290-0148 and a member of the team will be more than happy to assist.
Thank you for your time and I hope you have a wonderful day.
Sincerely,Philisha-Customer Relations
Reviewed May 1, 2016
My experience was very good.
Reviewed May 1, 2016
I was very grateful for the wonderful service I was given when I was at the Petersburg location. I was treated like family upon arrival. Everyone was very pleasant and welcoming - which for me, is important. I will definitely recommend someone, so they can experience the same treatment I was given. They will definitely get my business again in the future. Thanks JT, you were great!!!
Reviewed May 1, 2016
The sales rep was very nice, seems to know what she was doing, very helpful, knew a lot about the cars that was shown to my son and I. Her presentation was great. We were both very happy and yes I would strongly recommend others to DriveTime especially Ericka **.
Reviewed April 30, 2016
Had a great experience at DriveTime. It was easy and the staff made everything go as smooth as it could have possibly gone. Would definitely buy from them again.
Reviewed April 30, 2016
Roddy was a good salesman and the process was quick and easy because we both kept our words at the end of the day. I would recommend this dealer and salesman. Awesome job. Kids and I are happy and God bless.
Reviewed April 30, 2016
I always thought the process of buying a car was scary, and I was very intimidated. But when I went into Drivetime everyone was very friendly and I felt like I knew what I was doing. The process was very simple and everything was explained thoroughly to me. I would 110% recommend Drivetime to anyone I know and if I ever plan on buying another car, I'll come back.
Reviewed April 30, 2016
I had a great experience at Drivetime. The workers were great and did everything to get me the best value for my budget. I would totally recommend!
Reviewed April 30, 2016
I appreciate the help with keeping me on the road and helping me to improve my credit rating.
Reviewed April 30, 2016
Reggie at the Greystone Columbia location went well above and beyond to get the deal done. Kudos to him and his team! Would definitely recommend anyone to go see him! Give that man a raise!
Reviewed April 30, 2016
Dee (sales), and Bernard (underwriting) must be recognized for going above and beyond at the Morse Rd location. They did everything possible to get me the vehicle I wanted, and that's exactly what they did!! They were helpful, cheerful, patient, and creative. I was even offered transportation to another city by these gentlemen to obtain a signature. They made me feel confident and comfortable with my purchase and provided all important details of the car. They got me a low down payment and low monthly payments. They went out of their way to help me get the items required for my purchase. I was referred to DriveTime by a friend and I will also refer friends to them. This was easily my best car buying experience. I enjoyed all the time I spent at DriveTime. I was well taken care of and made two new friends!!!
Reviewed April 30, 2016
My experience at DriveTime was top of the line. You couldn't be any more happier with DriveTime. No pressure and customer satisfaction guarantee. Go see Alex at DriveTime. He is there with you every step of the way in finding your dream car. Thank you DriveTime for getting me back on the road.
Reviewed April 30, 2016
To whom it may concern, my experience and DriveTime was okay but it took over three and a half hours to get the paperwork done for us to take the vehicle home. That would be one thing to work on in the future. Other than that I gave you 10 stars out of 0.
Reviewed April 30, 2016
Brenda, Andee and Sal were awesome to work with. Though the whole thing took almost 3 hours (not 15 minutes as originally stated) it was fun and easy and I love my car! Thank you so much.
Reviewed April 30, 2016
I can appreciate the quick turnaround time it took to get me into a vehicle. Now this was a great experience. I would have to say it is 5 stars. The only reason I gave a rating of a 3 is because of the young lady that handled the title. Sadly, an encounter with one bad apple will spoil the show. Otherwise, excellent experience and I would do it all over again.
Hello Mona,
Thank you for letting us know about your DriveTime experience. I am happy that overall you had a pleasant visit with us. However, I am sorry to hear that you did not enjoy your encounter with one of our representatives. We strive to provide every customer with a rewarding experience, and it is our goal to ensure that each customer leaves feeling satisfied with choosing DriveTime. I appreciate the feedback you have provided, as it allows us the opportunity to continue improving on our level of service. Please rest assured, I will be reaching out to the dealership management to ensure your concerns are properly addressed. Should you have any additional questions or concerns, please feel free to contact my department, Customer Relations, at 888-290-0148.
Thank you for your time, I hope you have a wonderful day!
Natalie - Customer Relations
Reviewed April 30, 2016
I had a wonderful experience with everything. Sabrina was wonderful to work with. We love the new car. Thank you for making everything go so smooth Sabrina.
Reviewed April 30, 2016
My experience with DriveTime and the employees was phenomenal! Tashaka ** was very pleasant and a blessing to work with. Lance ** was also extremely pleasant and always had a smile on his face. I have already referred a friend to you.
Reviewed April 30, 2016
Me and wife had tried everywhere but couldn't get anywhere. We tried DriveTime last and lo and behold they was able to get us into a nice low mileage '09 Ford Fusion. Great add-ons like GPS and 5yr warranty. Thank you again DriveTime.
Reviewed April 30, 2016
I had the best experience at DriveTime. Evan ** was a very pleasant salesman. He was very patient with me looking at cars. When we finally found one he went to pick it up at another location. He explained about the warranties and how much my monthly payments would be. I was in good hands and I would refer people to this location of DriveTime.
Reviewed April 30, 2016
My overall experience was really great. Ms. Cynthia was extremely professional and polite thru the whole process from beginning to end. I'll be glad to recommend anyone to DriveTime.
Reviewed April 30, 2016
When I requested a car from another dealership, twice the car was not suitable. The first car had a large crack in the trunk lid. The second vehicle was not what was listed in the description online. The vehicle was listed as a 4x4 and when it got here we noticed that it was not a 4x4. This was very disappointing! We considered taking our business elsewhere but the manager was able to make up for this discrepancy and was very willing to try everything he could to keep our business. I was pleased with his attempts.
Hello Sherri,
Thank you for reaching out and taking the time to leave a review. I am sincerely sorry about the difficulty you experienced with the vehicles that were transported from our other locations. We always want to make sure our listings are up to date, and provide an accurate description of the vehicles we have available. I will be reaching out to the dealership to address this matter further, and to ensure the issues you mentioned have since been resolved.
I am glad to hear that the manager you worked with with was able to make up for this matter and continue to assist with your car buying experience. Should you have any additional questions or concerns, please feel free to reach out to Customer Relations at 888-290-0148.
Thank you again for your time, I hope you have a wonderful day.
Natalie - Customer Relations
Reviewed April 30, 2016
I just bought my car through DriveTime and it was absolutely hassle free. Marcin and Octavio helped me through the process. And after buying the car, whenever I have any questions, they would entertain my calls and help me with everything. They were very patient and considerate. I would recommend DriveTime to friends and family.
Reviewed April 30, 2016
It was a great experience. Paul was very patient and was willing to show us what we asked for to make sure we were happy. Derek also explained the contract slowly and easily. I would get another with you guys if I could. Thank you for making this experience a better one!
Reviewed April 30, 2016
I love Drivetime. They were nice and friendly. Mrs. ** was my sales rep. She was great, she explained everything, she was friendly and so was her boss. I left very happy. The payment are great and affordable. Thanks Drivetime.
Reviewed April 30, 2016
The staff were all very nice and the purchase process was easy. I had to wait at least an hour to actually talk to someone when I came to look for a car. After that everything else was great.
Reviewed April 30, 2016
The whole experience was perfect. I am extremely thankful for my salesperson Jermaine. He truly streamlined the experience for me.
Reviewed April 30, 2016
Our experience was amazing from start to finish. We did not feel pressured like at most dealerships. Darrius and the rest of your team made us feel very comfortable with our decision. We love our new car.
Reviewed April 29, 2016
Extremely knowledgeable!! We will return in the future for our car needs! We purchased a 2008 Mercedes and I couldn't be happier!!
Reviewed April 29, 2016
My car buying experience was a first time experience that was actually pretty great. Although I spent 5-6 hrs at the dealership, it did not seem like it due to the fact my car salesman, Victor **, made it a very enjoyable experience.
Reviewed April 29, 2016
Paul was very enthusiastic and helpful. His attitude kept my attention and just a wonderful car salesman. Thank you again.
Reviewed April 29, 2016
I had a great experience with DriveTime. The salesman was very helpful and knowledgeable about the vehicle I was interested in. I am very happy with my purchase.
Reviewed April 29, 2016
Christopher and Anthony made my experience painless. These guys made me feel no pressure and they are truly here for the customer.
Reviewed April 29, 2016
I give DriveTime 5 stars in placing in my new car and making me feel secure about the decisions I made. Thanks DriveTime.
Reviewed April 29, 2016
I was very pleased with the sales/service process. I was treated with both respect and courtesy, and was asked instead of told, what I was looking for, and in what price range... Vehicle was clean, and ready for a test drive. Financing was a little lengthy, but overall, the process was great... Will recommend to anyone looking for a good pre-owned vehicle, without a hassle.
Reviewed April 29, 2016
Everyone was so helpful and so nice. Made the car buying experience very easy. I'd definitely recommend DriveTime and would buy from them again.
Reviewed April 29, 2016
Bill and Tony just sold a car to us yesterday... What an amazing place to deal with... Everyone there was great and there for you.
Reviewed April 29, 2016
I was definitely happy with the customer service I received from my sales person, Kajeva. I have recommended and will continue to recommend my family and friends to DriveTime. Thank you so much for making a BIG dream come true.
Reviewed April 29, 2016
My sales transition was successful, smooth going & was at ease.
Reviewed April 29, 2016
My experience at DriveTime was remarkable. From the time I walked through the door until I said yes was out of sight. They were straight forward - nothing hidden. Customer service was excellent. Thank you Bobby, Brandon, Charles aka Chuck, and Reuben from Raleigh NC.
Reviewed April 29, 2016
My encounter at the DriveTime on Vine Street it was very good except it took a little longer than what was expected. The vehicle I've got it has small problems. They seem to be interested but then tell me I have to take it to the warranty company or they would have to replace the vehicle but they would have to find one or I would have to choose a new vehicle and none had the requirements that I want it so I somewhat feel like I have to just take what I have which I don't think it's a good thing with the money that I have to pay but the people was kind. They acted interested but no matter was resolved.
Sherman,
Thank you for taking the time to write a review. I am glad to hear that your overall experience was positive, but I am sorry that you are having concerns with your vehicle so soon after purchase. I appreciate you bringing your concerns to my attention and I hope to resolve the issues you are experiencing with your vehicle as soon as possible.
Please be assured that every vehicle we offer for sale is thoroughly inspected at one of our DriveTime Inspection Centers. Any components we find that have failed are replaced. If any concerns do arise after the time of sale, we encourage our customers to contact Aeverex, the warranty administrator, to start a claim for the needed repairs. My department, Customer Relations, is also in place to review situations such as these and provide the best resolution possible.
In order to best address your concerns, I will be reaching out to you in the next 24-48 hours. If you are in need of immediate assistance, you may reach out to Customer Relations at 888-290-0148. Thank you again for your time and I hope you have a great day.
Tyler – Customer Relations
Reviewed April 29, 2016
Spent most of the day (all day) at the car lot. Didn't like that, but all associates were great which made car buying at this location allsome. And at the end of the day I drove off the lot with a great car. Thanks so much.
Reviewed April 29, 2016
Antoine ** in Laurel was awesome! Would go back there again as long as he is the salesman. After we chose our SUV it was a pretty fast process... Although the sales management was not aware that the vehicle we chose was not yet inspected and after waiting an hour and a half to leave with our new car we were told that it would be another day which in turn took 2 days to have items done to the car! Overall we are happy with the service we had, just suggest that the management took a better look at the sale before we had to wait a few extra days. Wanye the general manager was great and again Antoine ** was the reason for this sale!!! Thanks again.
Reviewed April 28, 2016
My salesperson Bardon was the best salesperson that I have encounter. It was a real good day with them. Thanks a lot.
Reviewed April 28, 2016
My purchase experience was exceptional. My sales advisor Damien was extremely helpful and professional. Knowing how stressful the car buying experience can be he was funny and kept things light-hearted as well. Also Frederick was nice to work with as well. I will happily refer friends and family to Drivetime on Warrensville Center Road. I'm happy with the car selection and the car I purchased. Thanks.
Hi Felicia!
I am so happy to hear that you had an enjoyable car buying experience and that your Sales Advisor was able to assist you in finding a vehicle that best fit your needs. Here at DriveTime we strive to provide all customers with a wonderful experience as you mentioned. I see that your review was only a one star, is there anything that I can address for you? If so, please reach out to our Customer Relations Department at (888) 290-0148 and a member of the team would love to assist you.
Thank you for your time and I truly hope you have a relaxing weekend.
Philisha-Customer Relations
Reviewed April 28, 2016
Very good experience. Great people all around.
Reviewed April 28, 2016
I applied online and was very worried that we wouldn't get approved, but we did and I sent my husband to check it out before I went because I didn't want to get my hopes up and they say no! But it went really smoothed and the car we picked out for our daughter is great. Our daughter was in a really bad accident back in Feb and we were told we were very lucky to have her still. The accident was not her fault but we were dealing with so much with insurance companies and my daughter's injuries. That DriveTime made it so easy and smooth going to a new car for her. I wish we had went there before.
Reviewed April 28, 2016
Darius at the Montgomery, AL location was amazing. His customer service and help was OUTSTANDING and the best service I have had in a LONG time!!! I would have taken my business somewhere else if it was not for his customer service skills. Please thank him again for us!!
Reviewed April 28, 2016
This was my first experience with DriveTime. The staff was very friendly and helpful. They have options for warranties which seem to be reasonable. I was very happy with the car and price I received. I am hoping it will be a supercar. I have never had such a positive car buying experience. As expected interest rates are higher but they have a program which will help you reduce the interest rate. I was not looked down on for some past credit issue which were outside of my control. They were upfront about options and financing. Thanks DriveTime for giving me the opportunity to drive a nice car and rebuild my credit.
Reviewed April 28, 2016
My husband & I were very well taken care from the first time we walked in just looking, to the time we walked off the lot a week later with our new SUV. Destiny, Alison, Jamaica & Miguel were extremely helpful & friendly. Very happy customers!
Reviewed April 28, 2016
They helped me with any questions I had and got me into a car quick when I really needed a car.
Reviewed April 28, 2016
My experience with Drivetime was very pleasant from the time I walked into the door. Everyone was friendly, they made sure I was comfortable while waiting for paperwork to be completed. The general manager came over and introduced himself. The best part is I DID not need a large down payment.
Reviewed April 28, 2016
My experience at DriveTime in Las Vegas was great. As I walked in the door I was immediately greeted by a young lady named Erica. She was super friendly and took care of all my needs. Ivan and Krit were straight to the point and very clear and understandable. Thank you and keep up good work.
Reviewed April 28, 2016
Great customer service in the hail and the rain.
Reviewed April 28, 2016
Got the help I needed to get in a new car. Shawn at DriveTime in Tulsa was Great!!! And so was the other staff. You know Shawn we spent most of the day together so that makes us homies now, lol.
Reviewed April 28, 2016
Everyone was super helpful and made the whole process quick and stress free.
Reviewed April 27, 2016
They didn't wanted to help me lower the payments down. I needed more down within 5 months more. They were putting too much pressure on me.
Carlos,
Thank you for bringing this to my attention. I am sorry to hear that you are displeased with DriveTime. We strive to provide an enjoyable and pressure free car buying experience for all our customers. Regarding your concerns with down payment, this is subject to a number of factors including but not limited to: income level, credit score, as well as the price of the vehicle.
To better address your concerns, I will be reaching out to you in the next 24-48 hours. If you are in need of immediate assistance, please feel free to contact our Customer Relations Department at 888-290-0148. Thank you and I hope you have a great day.
Tyler – Customer Relations
Reviewed April 27, 2016
When one goes through the troubles of life, it's hard to find a lending hand that helps you progress and see things in a better light. My experience with DriveTime was painless, easy and life changing all at once. I received a top of the line vehicle with options to boot, but best of all: Quality, comfort, clean and an overall score of 10 in my book. I'm thankful for all the aid and I will refer anyone I know to get a car from DriveTime.
Reviewed April 27, 2016
Everything went great. Nothing to complain about here.
Reviewed April 27, 2016
Jenny from the Tucson office was outstanding and helpful with the purchase of my new car!
Reviewed April 27, 2016
Everyone from DriveTime was great. Very friendly. Found my dream car and was able to drive it off the lot the same day. My salesman Felix was absolutely amazing. Have been telling people about DriveTime all day. Best dealership experience I have ever had.
Reviewed April 27, 2016
My dealer's name was Vincent **, and he was remarkable in helping me find the perfect car.
Reviewed April 27, 2016
I am very happy with my experience through DriveTime and would highly recommend them to anyone in need of a vehicle. Thank you, Crystal.
Reviewed April 27, 2016
I found DriveTime to be a great place to purchase my car. The salesman was pleasant, helpful, knowledgeable, and best of all, not pushy!
Reviewed April 27, 2016
We were under a time crunch and a budget. With all that they worked with us through it all. We drove off the lot with a 2014 model car. We fell in love and are grateful for all the hard work the whole team put in. They blew my husband and I minds. It was an amazing experience. We loved every moment with them. Windy, and Kijuan at Judson DriveTime are over the top and beyond helpful. They really wanted us to have the car that best suit us. It was a long process, but by the end of the day it was all worth it! So worth it!! Thank you so much.
Reviewed April 27, 2016
The guys at DriveTime were very helpful and took their time letting me pick out the right car for me. I would recommend DriveTime to anyone looking for a car or truck. Thanks for a very nice car buying experience.
Reviewed April 27, 2016
The entire encounter was very pleasant. I very much appreciated the knowledgeable staff members and was very satisfied with my purchase. The office was very inviting and professional. It was very "down to earth", for lack of a better term. My favorite part was how the staff was attentive to my "time crunch". I am going to recommend DriveTime to everyone with serious interest in purchasing a vehicle. Awesome people, amazing experience. Overall a wonderful place to do business. Thank you for your time and effort. Thank you for getting me in a new car.
Reviewed April 27, 2016
On our first visit to DriveTime to figure out how the process worked and to finish the approval (which was hard to get elsewhere). Our customer service representative was extremely nice and patient. She never tried to rush us or pressure us into a specific vehicle. They checked their inventory in the whole region to make sure I was satisfied with the car I picked. We came back a few days later to sign all of the paperwork and to pick up the car. It was quite busy when we came back during the week so the process took much longer than anticipated. I did appreciate getting a full tank of gas in the car but was disappointed that the car was not washed on the outside or vacuumed on the inside. Maybe my standards were set too high. Overall very pleased with my experience.
Reviewed April 27, 2016
I have read the glowing reviews about how easy it was to purchase a car through Drive Time. I was one of those happy people, 3 years ago. Now, I wish I had never made that purchase. I owe $12000 on a car worth $5000. I am paying 22% interest, and my income has changed dramatically. I am on bi weekly payments which no longer works for me. I am paying $7.87 daily in interest! I have tried to modify my plan to a once monthly payment, since now I am on Social Security and only paid once a month, and they said NO!
I have tried twice to do this modification and have been told no both times. I am not given a reason and not allowed to speak with a manager. I am extremely upset and do not understand their logic. They call me relentlessly when a few days late, send me emails that say how they can help, they want me to succeed etc... but it is all puffing. So, please think down the road, think long term. I was so happy to get a car at the time it didn't matter I was paying outrageous interest and twice the car value. Now, three years later, with three more years to go I cringe every time I make that $450 payment on a 2008 Ford Fusion. What a rip off!??
Hello Maryann,
Thank you for taking the time out to leave a review and for bringing this matter to our attention. I sincerely apologize for the level of service you received while speaking with the Customer Service Department. DriveTime strives to work with our customers whenever unforeseen life events take place, if assistance or arrangements can be given we are determined to explore all possible options. Here at DriveTime we want to ensure each customer has a pleasant experience while speaking with our representatives, we will be sure to bring this feedback to the department’s attention to prevent situations such as this one from occurring in the future.
I would like to review this situation further for you to see how I can turn things around. Please rest assured I will reach out to you within the next 24-48 business hours to further address your concerns. Should you prefer immediate assistance, please feel free to reach out to a member of our Customer Relations Department at (888)290-0148 and we will be more than happy to assist.
Thank You and I hope you have a wonderful day.Philisha-Customer Relations
Reviewed April 27, 2016
My experience at DriveTime was great. The staff was very friendly and I enjoyed the atmosphere there.
Reviewed April 27, 2016
Cynthia and Casey at DriveTime in San Antonio, Texas on SW Military were very helpful and attentive. I had a great experience and would recommend this location to my friends or family.
Reviewed April 27, 2016
Very great experience. Amber was an amazing salesperson. Would definitely do it again.
Reviewed April 26, 2016
Bought a car from Hialeah DriveTime. Staff were not really respectful of my time and when I finally was able to drive off the lot the car was almost on empty. Not too impressive.
Reviewed April 26, 2016
Claudio was my sales agent and he was extremely helpful with my buying process. I will definitely recommend DriveTime to my friends and tell them to go see Claudio.
Reviewed April 26, 2016
I want to take a moment to tell folks that we received some of the best customer service I have experienced in quite some time. I am in the hotel industry and know good service when I see it and this team at Northwest Freeway outdid themselves. Buying a car in today's world has to be one of the most painful and frustrating experiences out there. They made sure to email us in advance to make sure we had all documents needed and we were in and out in under an hour. Kelly went above and beyond and please ask for her if given the chance. You can't go wrong!! No fuss. No haggle. Thank you all for your efforts in getting us into the car we wanted!!
Reviewed April 26, 2016
Thank you so much first of all the warm greeting from the gentleman at the front desk. Big thank you to Lawson for all your help in finding a vehicle that fits my special needs. You went the extra mile to make sure my scooter would fit. Sorry we didn't close the deal on a day you was there but I sure hope you get all the credit helping us bring that KIA SOUL you help choose home to its new home in MISSOURI! Thank you Jeffrey and Steven for staying late to finish the paperwork and get us on the road with new vehicle. DRIVETIME GETS BIG THUMBS UP!!
Reviewed April 26, 2016
I had a wonderful experience with DriveTime. Got me into the car I wanted at payments that I could afford and I have horrible credit. Will definitely recommend DriveTime to my friends and family. Thank you.
Reviewed April 26, 2016
2008 FORD EDGE FWD - PJ (Ronaldo) is great as always. From start to finish he is hands down the best salesman ever. Patient, accommodating, and knowledgeable.
Reviewed April 26, 2016
Thank you guys so much. You helped me and my wife when we really needed the help bad. Best dealership I have ever been to. Thanks again.
Reviewed April 26, 2016
I have thoroughly enjoyed my experience with DriveTime. From my initial acceptance from online inquiry, to Sudan for helping find the best vehicle that I wanted, to Lamont completing the deal, I am thoroughly happy with my purchase. I had no idea DriveTime was actually true in person as they were advertising on the commercials. Only critique I have, need a little more help to minimize the long wait time on their most busy days. Great to see the Managers pitching in to help to alleviate that long wait times.
Reviewed April 26, 2016
My experience was awesome! Marco was very helpful and patient with me. All the gentlemen in there are very courteous and kind. They answered any question I had and explained everything. I drove home with a new car!! Thanks again Marco ** and DriveTime.
Reviewed April 26, 2016
This was a wonderful experience, my wife and I were very stressed due to the car. We had been driving having engine problems and it was our only vehicle. Laura helped us and made this a very relaxing, stress free experience.
Reviewed April 26, 2016
Great customer service and follow through.
Reviewed April 26, 2016
I had an exceptional experience with Ashley. She was very pleasant & easy to work with. I'm very satisfied with my car as well.
Reviewed April 26, 2016
I absolutely love my new car, a car that I never thought I would like. Kaleb at the southwest location in Houston was the best. Not only him but the entire team was friendly and very informative. I feel very lucky to have found such a great place. Thank you so much DriveTime.
Reviewed April 25, 2016
Best auto buying experience I've ever had.
Reviewed April 25, 2016
I was in need of a car desperately but did not have a large amount of money for down payment but the salesperson was very helpful and even though my car payment is high I was still able to get a vehicle without a hassle or being there for hours.
Reviewed April 25, 2016
My family had a great experience with Jason at DriveTime. We wanted lower payments on a van and that's exactly what they were able to do. We ran into a little snag but they continued to work on getting us the van that we needed with no pressure.
Reviewed April 25, 2016
Very pleased with Uche the salesperson. Very nice and professional. Alex was able to budget my payment and get me in a vehicle. Thanks DriveTime.
Reviewed April 25, 2016
My salesman was very helpful and he listen to what I was looking for and I got what I wanted. Every one was so friendly and greets you with a big smile. My salesman name is Trevor. He was new but you couldn't tell. Only thing I hate is that I didn't get two keys or a keyless remote. They were great.
Reviewed April 25, 2016
We knew, in theory, what we wanted, but were surprised we found it so quickly on the lot. The sales staff was friendly and efficient. We love our vehicle from DriveTime.
Reviewed April 25, 2016
I was without a car since November 2015 so I decided to give DriveTime a shot. In March 2016, my son and I went to DriveTime in Aurora, IL and we were greeted by a salesman named Greg **. Greg took us over to his desk to start my application so I could see if I was approved. As it turns out I was and I had the opportunity to look at and test drive a couple cars. I absolutely fell in love with a 2013 Ford Focus but I did not have all the money for the down payment. Greg spoke to his manager Joshua (Bryce) ** and we were able to work out a layaway plan. Greg and Bryce were always in touch with me to how things were going which I thought was great!
On April 23, 2016 I completed my purchase and was able to take my car home. The process was so easy and I was not made to look bad because of my less than perfect credit. My son and I were treated so fairly from start to finish. I would love to give a special thank you to Greg and Bryce for making this possible. Greg and Bryce ROCK!!! I would most definitely recommend DriveTime.
Reviewed April 25, 2016
I have been to many of dealerships and never have I felt so good about my car purchase. I didn't feel rushed and my car saleswoman Arlene ** made sure I left with a vehicle that I really wanted and could afford!!! She went out of her way to find the car I fell in love with. I will highly recommend Drivetime to my family and friends. Thanks so much Drivetime. You have a customer for life!!! And a special thank you to Mrs. Arlene **.
Reviewed April 25, 2016
Every salesperson we spoke with was wonderful. Process was very good and easy! Considering the prices of used vehicles today, I feel the prices were within range of the Kelley Blue Book range.
Reviewed April 25, 2016
I really enjoyed my experience with DriveTime. They really took the time out to find what I wanted, which was a 2009 Toyota Camry. When I say I love this car I truly mean it!
Reviewed April 25, 2016
My husband and I were greeted by Luke in Ocala Drivetime... he was so friendly and very informational. We weren't sure on what we wanted but he was so patient with us in helping look through vehicles on the computer. We were there for hours. We also learned about Gap and drive train insurance. We felt right at home... We didn't feel pressured or uncomfortable. The staff at the Ocala Drivetime are all so friendly. So, we narrowed down our vehicle and couldn't be any happier. Thank you so much Luke!!
Reviewed April 25, 2016
I had a great experience. Van was a very helpful and worked well with me. Also Ebony walked me through the steps I needed, in buying my Rio. I had a great experience.
Reviewed April 24, 2016
My experience was AWESOME! The staff was great. My salesman, Kevin ** was professional, knowledgeable, very patient and fun. I would recommend y'all to anyone and everyone!! Thank you all so much!
Reviewed April 24, 2016
Everyone at Drivetime was great and willing to work with me especially Dave my salesman. I appreciate Isaac staying past closing to do all my paperwork. I will definitely be back.
Reviewed April 24, 2016
The experience was fast and I was very satisfied after picking my vehicle and with DriveTime team member. Thank you.
Reviewed April 24, 2016
Everyone was nice and friendly. Care and speed is something I adore at a place of business and I got it all at Drivetime.
Reviewed April 24, 2016
Mark was very helpful and professional. Not many choices. Vehicle has a strange scent.
Reviewed April 24, 2016
I had an amazing time working with DriveTime. They are one of the best out there and I would go with them at any time to get another vehicle. I will tell all my family and friends to go to DriveTime. I really appreciate how James and Matt worked with me and make sure everything was proper and so I was satisfied before I left the lot with my brand new car. Thank you very much. You guys are very kind and generous.
Reviewed April 24, 2016
We dealt with Kyle. Had a great experience. Very friendly and helpful. Explained all aspects in detail. Would return.
Reviewed April 24, 2016
I wanted to purchase a car because my previous car which a 1997 Ford Explorer gave up the ghost on me when I was on my way home on a Tuesday morning from work. I missed a day of work because I had no way to get there so I went car shopping. DriveTime was second place I went because the first place didn't treat me so well. Thankful I walked into the Morrow facility and was helped by Devin ** who walked me through the process and drive away in my 2013 Chevy Malibu. Thanks DriveTime for great customer service.
Reviewed April 24, 2016
I never knew that I could have an amazing car such as the one I was approved for and drove away with yesterday! Theresa was so nice and I loved AJ's sense of humor! I will forever do business with DriveTime! Made something impossible possible!! Great job you guys!!
Reviewed April 24, 2016
I live in Wylie where we got the severe Hailstorm and the car that I purchased four months ago got totaled from the storm. Once the Insurance and Gap Insurance took care of the loan, DriveTime called me and said come and get another car. It was the best stress-free experience receiving another car with no down payment. I can't thank DriveTime enough for helping me get back on the road. I am a customer for life. Thanks.
Reviewed April 24, 2016
Amazing customer service. I recent went to the location in Temple, TX, Tiara ** was simply amazing! She had amazing energy and was very helpful and encouraging! I would definitely recommend this company to a friend!!
Reviewed April 24, 2016
The whole group (Daniel, James, and the manager) was great. They all made me feel very comfortable and got me through the process of buying my car in a quick and painless manner.
Reviewed April 24, 2016
Was a little nervous at first, but Breeana did a very good job walking me through everything and explained all the products I wanted to hear.
Reviewed April 24, 2016
I went into the DriveTime in center point Alabama and right off the bat they acted like family. They cared about what I chose and made sure I was happy. They even helped me out with everything. I would definitely recommend anyone who is wanting to buy a car to go to them.
Reviewed April 24, 2016
The staff at this facility went above and beyond to help me get a car. They are A GODSEND! Thank you so much!
Reviewed April 24, 2016
LEAH was wonderful to deal with as was everyone that assisted. Thank you for a great buying experience
Reviewed April 24, 2016
I would definitely refer a friend and be a returning customer. Both Kevin and Ferooq were great and made my experience wonderful. Thanks to everyone at the Torrance!
Reviewed April 24, 2016
From my online application submission, to the follow-up phone calls to answer questions and set appointments, and to the delivery of my car was all professional and friendly. I would recommend this to any of my friends and family.
Reviewed April 24, 2016
Everyone was totally professional and very polite. Loved the car, liked the people, hated the wait time (4 hours). Sorry, I know that y'all very busy! But, as far as customer service goes, your place would be very hard to beat! Thanks.
Reviewed April 24, 2016
I would like to thank Natasha for being so accurate and knowing what she's talking about. We feel that she was very professional and completely knowledgeable about the vehicles that are being sold there. She treated us like family and gave us a great deal that the other dealerships wouldn't have done. We will recommend you guys service to all of our friends and family. We thank you all for being in our corner all the way.
Reviewed April 24, 2016
Fast and friendly service made it a breeze!
Reviewed April 24, 2016
I just want to give a BIG S/O to Reginald **. He helped me purchase my first car. I had intentions on coming and leaving with a car and that's exactly what I did. I told him exactly what I wanted and he got me that. He was the best. HANDS DOWN! He was nothing but honest with me and willing to go whichever route I was willing to take. All of the staff were wonderful. They even allowed my Yorkie Puppy inside the place which means they were pet-friendly. They loved him! Again thanks to all of you guys so much. I love my car. Reginald big ups to you, keep up the great work. You did an fantastic job!!! Congrats again on your family.
Reviewed April 24, 2016
Janette ** was a very good car salesperson!
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