DriveTime Reviews

DriveTime approved me right away! The entire staff was extremely friendly and willing to work with me. I will recommend all my friends and family to go there as well! I couldn't be happier.

Thank you DriveTime of Mechanicsville, VA and Raymond ** (my sales advisor) - I purchased a used 2009 Toyota Camry from here and I love it. Raymond is awesome - if you're looking for a car go see him. I had doubts about DriveTime but was proved wrong.

I was searching for this particular car and I found your website. I read everything about your dealership, and it was exactly what I was looking for... As soon as I look your car in your lot, I told myself... today I will drive "my" car... and it happened. The salesperson approach to me as he know me for a long time. He help me in everything. He explained to me all that matters to my new car. He was a professional salesperson and I was happy to be there, and I am happy with my new car, and I will recommend this dealer to all my friends... Everybody were nice in there. It was a great experience to buy a car in this Dealer. Dontavian ** was the professional salesperson and Thanks to him... I am driving the car I was looking for a couple of months. Thank you!!!

Pleased with the buying of our 2011 sorento.

Will try their best to suit you with what you are looking for.

I was never pressured to buy anything, which was a refreshing experience. The staff was very helpful and I got the car I wanted. They brought the car to Greensboro that I picked out online from Winston Salem and afterwards even went with me to get items on the car repaired.

When it comes to buying a car, it can be a very stressful time. DriveTime has made buying a car very simple. That is what customer always want is simple and fast service.

Good experience at dealership.

It told us to find a that works.

I purchased 2011 Hyundai sonata in replacement for my old one which recently broke down and rendered it inoperable. The manager "Matt" and my agent "Anna" were very helpful in retrieving my old vehicle so that I may use it for my trade in. All in all, it was a very delightful experience and would definitely do business with Matt and Anna again.

Great and friendly place to shop and buy a car.

Robert did a great job with my sale. Thank you.

My credit was less than perfect, and although several dealerships offer help with financing, DriveTime was truly a fast and pleasant surprise for the whole process. The online application was easy and user friendly. I was able to identify which vehicles I was interested in before I arrived on site. When I met Jared, he took less than an hour to confirm my financing approval with LESS down payment than I anticipated AND less than other financing offers I had received. I was able to test drive the two cars I liked and had the payment details with 15 mins. I was able to put money down to hold the vehicle I wanted until I could pay the rest of the down payment within a couple of weeks.

Matthew was very helpful and friendly. He did everything he could to get me into the vehicle I wanted. Reggie got me into the vehicle I wanted with a low down payment that day. Overall it was a very pleasant experience.

IMy experience with the Chandler DriveTime Dealership was superior. My Sales Rep was Michelle and we'd been interacting over the phone after I applied online. Michelle advised what information would be needed when coming into the Dealership and this saved a lot of time in the whole process. I was very impressed with Michelle's attention to detail. She recalled things we discussed over the phone and knew exactly what vehicle I was ready to purchase. Her professionalism, attentiveness and superior customer service skills made this car buying experience far from painful and actually very pleasant. I would recommend DriveTime to anyone looking to purchase a quality pre-owned vehicle and when possible I will provide them with Michelle's information specifically.

Charles was very friendly and informative. He was able to answer all my questions.

Everything was doing very well.

Very good service. Ben, the gentleman who delivered my car, did a fantastic job in answering any question that I asked. If he didn't know, he put me in contact with the main office. Nice and patient. Car dealers at the regular dealerships can definitely learn a lesson.

I thought I would never be able to get a car with my credit. But DriveTime took all my information and gave me the best option that was best for me. THANKS TO KYLE AND VINCE.

DriveTime is a great place for those people who cannot get credit elsewhere. The staff is responsive and understanding.

Staff was friendly and helpful without being overbearing.

The service was excellent and the sales team is great.

I had such an awesome experience with the folks at DriveTime, New Braunfels. Jessica was like a longtime friend and extremely knowledgeable and professional and made me feel so comfortable. Travis was absolutely awesome. On top of all of that, I was in my new vehicle within 2 hours. They topped my fluids off and even put gas in it for me. Thank you so much, Travis and Jessica, for making my experience a fun one. I highly recommend these folks!!!!

My salesman was great. I had all the information I need to purchase my car. With my bad credit I was able to get a 2010 Impala with $250 down. Everybody was friendly and smiling. They made my visit very pleasant and I drove away in my car. Thanks Drive Time.

Good Deal. Very satisfied with the company!

Excellent, great customer service skills.

Staff was friendly, funny, professional and made the process stress-free.

To be completely honest, I was still happy with my first car that I purchased through DriveTime about 3 years ago. I saw that I was coming close to the $4,500.00 mark, so I decided to call and see how the CHAMP program worked. I was assisted on the phone by Nick (who helped me later on in this review), and he explained how everything worked and set up an appointment for me to come down. The next day, I went to the dealership and was assisted by Brandon. He showed me a few cars, and I ended up really liking a 2012 Ford Fiesta.

My experience with DriveTime was the best. The whole staff was friendly and patient and very knowledgeable about their vehicles. I would definitely recommend them to other people the same as I was recommended to them. They went above and beyond other places.

Thank you for friendly service and a great vehicle.

These guys made me feel good again to be able to finance a car.

I completely enjoyed my experience at the Mesa Drivetime. All of the associates were amazing! Robert really made us feel comfortable at our initial visit and David was super-friendly and helpful when we actually purchased the vehicle. I love my car and I am happy to do business with such a great company!

This is my 4th car with drivetime and I'm loving them.

I had a great experience. I walked in tired and frustrated by my day and was treated very well anyway. Nicki and Brian were kind, patient and helpful, even though it was after hours and Nicki had been onsite more than 12 hours. The next day when I returned to do the paperwork, Granville was a champion at customer service. I will tell everyone of my experience and recommend DT to all my associates. Thank you.

Was always afraid to go to a dealer but because of this place, I am glad I did. Love it.

Words cannot begin to explain the experience my husband and I have had with DriveTime. Everyone was very helpful and patient while we picked out our second car. Thank you to everyone in the Glendale location again.

I was pleased with DriveTime because Yanira and Omar and other members treated me with respect even though my credit wasn't perfect. I would highly recommend this company to others!

Very good people, they offered me a promotion to allow me to put less money down to get the vehicle I want, very patient team I'm a very picky person when it comes to vehicles. I will consider at least 10 vehicles and they was very patient will recommend them.

I had an 11:45 appt. I got there early and was taken right in. my salesman Britton got all of my info and started the process. I had my son and two grandsons with me and the sales staff made the experience enjoyable by keeping kids occupied so we could do our business. I had a list of four cars I was interested in and we narrowed it down to two. I drove away in a 2009 KIA Optima which is perfect for my family's needs. The down payment and bi-weekly payments were right where we needed them to be. Very enjoyable experience.

I have had a pleasant experience and it was very stress-free and wonderful. Thank you!

Everyone was very helpful and friendly. My whole experience was very pleasurable.

The salesman were very helpful and informative throughout the entire process. I am very happy with my experience at Drive Time and would definitely recommend them to a friend.

I went in to trade my current DriveTime car for another one using the DT Champ program. All the associates at the Riverside, CA location were extremely helpful and offered excellent customer service. I would definitely recommend them to all my family and friends!

My experience was excellent. I have been telling my friends about Drivetime, they are fair and the approval process was quick. I couldn't believe my luck. I would like to extend my thanks to the team @ Miamisburg Drivetime for making my experience great.

I had a very pleasing experience with DriveTime. They really worked with me to get me in a car. They also worked within my budget to accommodate me into finding something within that budget. The staff worked together as a team and used all of their resources to find me the right car for me. I was concerned about being able to get a warranty because of past experiences with cars and they had one that I was satisfied with. Would highly recommend them to someone who is having problems with credit or getting financing.

Sales Agent James and the entire staff made my buying experience great from the beginning to the end, I thank them!

Frederick was very helpful and made things very easy for me.

After finding a vehicle that for all of my needs Jason had me in and out of the dealership in a little more than an hour. Everything was ready to go when I arrived and it worked out so smoothly!

Can not emphasize enough on how amazing the reps were at drive time. They did everything in their power to get me into a car and they just don't know how much I appreciate it. It is a lot of stress lifted off my shoulders. Cannot say thank you enough.

Erin is the best! She helped me with everything down to the tee! Super nice sales representative.

Lived out of state and DriveTime agents at the Alameda, Albuquerque NM location, worked with me and helped me drive off with 2012 Ford Escape - Thank you DriveTime!

I purchased my car 4/12/2014. Approximately 30 days later, codes displayed on the panel. Contact Avarex. I was referred to a shop to find out I need an update from Dodge. Now my coolant & engine oil are mixed. Now I need a engine. Will be contacting DT to see what can be done...

Purchase car from Drive Time. Within one hour I had problems with the car. I've only had the car for 35 days and have been to the shop 4 times. I have already spent more than my payment in repairs. Sales people were very nice but who isn't when they are working in commission. The warranty company just informed me that only 6 mechanical items are covered but Drive Time lead me to believe it was all covered. I have had problems with the battery / water in truck / wheel bearing and transmission leak. Why would you sell me a piece of junk for the price of a new car? It is so unfair the way you treat you customers. Now I know why you have a 5 day return policy because you cover up your problem so they will not show up until later.

In general our experience at Drivetime was pleasant and the treatment courteous and professional. The selection of cars and trucks was very satisfactory and we feel we got a good deal in our purchase. We would recommend DT to all our friends and associates. Thanks again.

I leased a car from DriveTime. I had it three days and was in the shop. It's been a week, it was a shop again - a total of three times within two weeks of owning the car are leasing the car was in the shop they were really trying to keep me happy and every time I went to the shop I wasn't charged any money. We got the first problem fixed but now there's another problem. The leasing department is telling me that I have to file a claim and pay a deductible to find out what's wrong with it.

Car is overpriced. Interest rate is VERY high. Was told by the Manager if I didn't agree to purchase the extended warranty, GPS, & gap insurance that I would have to put $1000.00 down to get a vehicle. I was desperate and needed a vehicle. I feel like this company scammed me due to my low credit rating. Disgusted and will NEVER recommend Drive Time to anyone! My salesman was very nice and a great person.

Great service. We arrived just to look around and find out where we stand and was so over whelmed with great customer service we decided to buy on the spot. Great group of people.

I couldn't have asked for a better crew to help me show my daughter how to purchase a new car. It was the best experience I've ever had! DriveTime is the ONLY dealership that has ever treated me with respect and didn't make me feel like I wasn't worthy of getting a new car. Past experiences I've had were demeaning and torturous! Thanks for all the help!

Enjoyed our experience with DriveTime even though they sold the first one we picked out. They gave us the option of another that we liked better had more features less miles bigger engine. Would recommend DriveTime to anyone who is in the market for a good used car.

Kurt did an awesome job!!!!

Was looking for a car & everyone was turning me down. I applied online. It said approved. I took a chance & went to see if I could get a car. Mel put up with me & didn't stop till I found what I like. She was determined to put me riding that day. I love it & they made me happy. I recommend Drive Time to anyone.

This is the second vehicle I have purchased from DriveTime, and my experience was absolutely great. I was a little short of being eligible for their DT Champ program, and fell in love with an upgrade while speaking with the staff members at the Arch Road location. Each of the folks I worked with, Michael, Cody, Laura and Terence relentlessly worked to get me in the upgrade AND at the price I was willing to pay. They went WAY above and beyond and I am fortunate to have my car and credit building needs taken care of so professionally.

I never thought I would own a nice car and Tracy at DriveTime allowed me to do what I never thought. Now I'm driving in a nice car with no worries. Thank you.

The gentlemen at DriveTime were very professional, helpful and comforting. Much props to Courtney ** and Mohammed. Two great guys to do business with.

This was the most stress-free car buying experience I've ever had. And due the amount of stress I was under at the time I'd of expected to be stressful, the Montgomery team went above and beyond to ensure that it wasn't and to help me in my current situation. Amazing group of people! I will def recommend to everyone.

9 hours after getting car it broke down. Sent me to a repair shop to get it fix free. After working on it drove it 4 miles and it broke down again. On my way back to repair shop. To be cont...

Knowledgeable and friendly salesman.

Justin was a great help. He went out of his way to make sure that I got the car I wanted.

DriveTime has made me happy.

Very happy with the car. The payment is insane but to be expected. Only complaints I have: The relentless phone calls between pre-approval and going to the dealership. Why get pre-approved if I have to repeat the process over again at the dealership? I was asked 6 times how I heard of Drivetime. Ridiculous. It took 4 hours. 3 of those were after I chose a car. I've never bought a car and had to wait around that long. Buying my house was faster.

The Process of the Purchase of a new car was wonderful. The staff were very friendly and helpful in my need. The selection of cars were amazing, they helped me find the right choice that fits my Budget. Overall, I am very happy and would tell others about Drivetime.

I was really in need of a car and was so happy that I got it done the same day.

I received a phone call from Bawb. And he simply said that I was pre-qualified for a loan. I arrived at DT and was out of the in a zip with a new car.

I went to DriveTime to buy a safe vehicle for my 6-year old son and new born twins. I picked out what I thought was a nice van. When it was finally time to do the vehicle inspection, I noticed the locks weren't working. The only door that would unlock was the driver side. The van was taken to the back and I was told the problem was fixable but not till Monday or Tuesday. It was Friday afternoon and I had already got rid of my old car and I was now being told I had no vehicle for my kids and I till the following week. I was told I could pick another van but I didn't like any other van. I asked if I could bring the car back myself the following week so I could my kids and I around till then and was told no.

The lease department had our payments going to the wrong account number for many weeks (2 months to be exact). I had to call them to get it all straightened out because they were too incompetent to figure it out for themselves. Had me fax them proof that they were taking my payments automatically out of my account. The vehicle had issues before my 30-day warranty ran out. I called the lease warranty department about the issues and they fixed ONE problem, but then wanted to charge me $100 for each issue to take the vehicle to the different shops. Of course, I refused that.

DriveTime has always been very accommodating with me. I have always walked in feeling in dire straits with major car breakdowns. And have always walked out or should I say I have driven out with a dependable vehicle to get me to work so I can support my family. I think it's great they offer such a long term warranty. They seem to cover every issue that a person can deal with trying to keep a vehicle on the road. Living in the Atlanta area, we put a lot of wear and tear on a vehicle and since nothing lasts forever, it's a nice feeling that there are options out there in case anything happens. In this town, anything can happen! Thank you DriveTime!

Laura was very patience and understanding when it came to dealing with anything I said. It was one of the nicest experience of buying a car I have had. I am happy with the vehicle I have for it being 9 years old. Thank you for a wonderful experience.

I had a wonderful experience with DriveTime in the purchase of my Saturn 2007. The experience was one that I shall never forget. JJ was an excellent salesman from the beginning. He was so clear in explaining about DriveTime that it made me just want to come in to see what they could do for me in Conway. So my friend and I decided to give those guys a try. From the door we were treated like royalty. I then felt very confident that I would leave there with the perfect car and I did. I couldn't be more happier with the Saturn Ion. Thanks so much for everything JJ. I will be sending more customers your way. A lesson well taught.

Overall I had a great experience at drivetime. The employees were very nice. They answered all my questions and handled all of my needs. They even work around my pay schedule. I am indeed a satisfied customer.

Your Dealership in Downey, Ca #10002. Lani (sales adviser) was professional, knowledgeable and excellent customer service. She was very patient and helpful, making my choice to purchase simple. Edward (manager) was helpful. Would highly recommend.

The staff at the Chesapeake location was polite, friendly and professional. The facility was clean and inviting. The staff did not pressure me to buy a car from them. They just did their very best to find a automobile that fit my needs and desires. I bought a car from DriveTime and I am very satisfied with my purchase.

It took a little while to "Find" the vehicle I was looking for (Ford Explorer), but one eventually showed up at another nearby lot. They had it brought up for me to see. The rest is "history". The rest of the experience went well.

Would highly recommend.

Our experience at DriveTime was satisfactory. Everyone seemed friendly and greeted us as we entered the store. Our Agent was also very friendly and helpful. The process went smoothly without any issues. We appreciated that they stayed after hours to complete the paperwork!

Very enjoyable and hassle-free customer service!

The folks where I got my truck were very friendly and polite. I was in and out in no time.

We are so happy we came to DriveTime! My husband and I have talked about getting a Toyota Camry but did not think we would be able to do one this soon. When our sales rep Antonius was showing the vehicles we qualified for, we both got super excited when he brought us to the Camry and at the same time we were like "this is the one"! The whole process went smooth. We put it on layaway (which is a great option for people by the way) and came to pick the car up within 3 weeks! We love our car, it's just what we wanted!

I had a great experience purchasing a car at Drivetime! My salesperson Denise was wonderful and even took me to the insurance company before they closed! Drivetime sets you up to succeed. I will definitely recommend to people.

Rick was so nice to me that's why I got the truck. I was in a bad place in my life. He made me feel so much better by being so kind and funny.

The service was truly superb! The purchase of our vehicle was the smoothest car buying process we have ever experienced in our life. I highly recommend DRIVETIME! The Staff was excellent as well!

My car started having problems the very next day. Something I wanted fix didn't get fix because it wasn't considered major. I had a better experience at some other places where I was denied for a car.

The salesman and manager were wonderful. They are all about customer service.

I got the vehicle I wanted and I am very satisfied with their effort to get me in what I wanted. Thank you Drive Time.

My Experience Was Great. Everyone Was Super Friendly. My Sales Associate Steve Made Buying A New Car A Piece Cake. Thumbs Up To The Miami Lakes Location.

I work in the Customer Service Industry as a Help Desk Analyst, in my previous job I taught Customer Service to Tier II and Tier III because even though they were good at what they did. They talked down to their customers and left a bad impression. I've never experienced better Service in my life. Mary was exceptional. She's really a valuable employee with your organization. The Manager was knowledgeable and invaluable in explaining everything in a very professional manner. I had the most pleasant experience and would recommend anyone to go to Drive Time, not because I was able to purchase a vehicle but because I trusted them to do right by me. They made me feel a part of the family. I never was a stranger to them but a friend. They reached out to me and invited me within their circle of friendship. It felt like home. I will be a loyal customer and send anyone I know to Drive Time. Thank you for giving me the opportunity to share my experience with you.

I would have to say that was the best car buying time I've ever had. The people were the best and very very helpful. The only problem I might of had is the length of time spent there 4 hours. But they did make us feel at home.

I love these guys especially tomika **. She went out of her way to find a car that was just right for me. We checked out a lot of cars, exchange lots of conversation. I want to thank her for getting me in to a car that I love.

My service was excellent I need not say anything else!

My salesman Jay was great!!!

I had the pleasure of walking in, being greeted, and having the time of my life... the associates were all very in depth with their knowledge and very accurate and to the point. I was given a chance to test drive the vehicle and learned a lot about personal experiences with my associate. I felt educated, and learned a lot about the vehicle before I even asked. I was happy, pleased, and hope to do business again in the future! A++++++++ rating in my eyes.

This place is great if you have no credit and a first time car buyer. They tell you that anyone can be approved and that is true... but they will also make you pay a very, very high interest and the price of the car changes through the sales process. The sticker will say $11,000 but as you sign the contract, the loan they give you will be for $13,000 even if the car is only 11... Then with interest you pay, $21,000 for a car that sticker price is $11,000... But being a first time buyer, I thought it would be good for my credit and I needed a car so I signed the lease.

Too many hands involved in the process, took more time than other experiences at other dealerships in the past. Plus no one bothered to show me all my features on my car.

The people at the East Colonial DriveTime are excellent. They went above and beyond to make sure we got into a car that we could afford. We needed a car because the one we had needed transmission work and we just couldn't afford to fix it. We really had no cash for a down payment,. However, the manager said he would give us $500 for our broken car if we could get it to the lot. We got it towed to DriveTime and we picked the car we wanted and could afford.

These guys were organized and kept their promise to me to have me in and out in 1 hour. Which is amazing to me as the previous car lots I went to couldn't make up their minds in four hours and kept giving us false hopes. Thank you Drivetime and thank you Jamon **,and all the financing guys there. They all made it a most pleasant car buying experience.

It was great. The employee are professional and friendly. I enjoyed and satisfy with my purchase. I will honestly recommend the company. Thank you Drive Time.

I only stopped by to look and I ended up driving away with a sweet Malibu. Cody my sales rep was very courteous and very knowledgeable about the car I purchased. I was very pleased by the professionalism by all the staff. I didn't feel pressured and it was a great experience for buying a car. I will definitely be recommending DriveTime to family and friends. :)

I had a wonderful experience at DriveTime. They were very professional, welcoming. They got me in & out.

The staff at DriveTime was courteous, attentive and just nice. Jay, the young man who took care of my request, was very respectful and answered all my questions without any frustrations which I greatly appreciated. My experience at this South Blvd. location in Charlotte NC was the best. All my other unpleasant visits to other dealerships has been forgotten. THANK YOU DriveTime!!!!!!

By far the easiest car buying experience I've ever had.

First off, Justin helped us out by letting me submit all my info by email since we live so far from their location! Before my wife and I got there, we knew what we needed to get the car we wanted. When we got there, Justin brought the car we thought we wanted around, but there was an issue with the top leaking, so he went to see what else we could qualify for. When the search ended in nothing close enough to get next day, he brought Larry in. Together they helped find something on their lot that we could go home with! We got our car, with a few obstacles of our own! They were so patient and positive the entire time. Even when my wife thought there was no hope, they made it happen! They are truly looking out for the customers. We would recommend DriveTime to everyone!!

It's a good place to go get a car.

I would recommend this dealership to anyone that is looking to purchase a car. Their staff is very friendly and helpful. They will do their best to put you in a vehicle that is fit for your income. Their down payments are low enough so that you can drive off with a vehicle the same day. This is my first time dealing with them and everything was more than I expected. If you want a car with low down payments and payments that you can afford, I recommend DriveTime!!

Victor made our process of getting a car amazing. He was very helpful and friendly, plus he drove us to the other Drive Time to get the car we wanted. All of the staff there were great and I can't wait till I get another car because I'll definitely be going back. Plus I'll be telling my friends about going to the Drive Time on Alameda, the best one.

They got me the car I wanted and something I did not like. Thanks, DriveTime. You are #1 in my book.

They treated me with respect and was very friendly. I have nothing but good things to say about them and I will tell all my friends about DriveTime.

Ashley & Erica - They are a blessing from God. Nice work, ladies. Thanks for everything.

I was told in detail everything I needed to know about purchasing my car... They were a pleasure to talk to while we waited.

My overall experience at Drive Time was, so far, a good one. The wait was a very long one and the process long once I was helped but everyone was very cordial and helpful. My questions were answered promptly and courteously. The prices are very high but for somebody like myself who needed transportation and was striking out everywhere else Drive Time came through. Obviously if you have good credit you don't need them, but I don't and they were there.

I had two wonderful people who helped me through my process. My note is high but god will see me through that part. The staff at Drivetime will make sure you get what you want.

I am very thankful that Drivetime was able to help me finance a vehicle even with my credit history. I have an opportunity to rebuild my credit history and I am very happy about that. The downfall to the entire process was how much time I spent waiting around. As a first time buyer I had a few moments of confusion and uncertainty. My vehicle choices were limited but I found one vehicle I set my mind on. I realize not everyone reads what they are signing but I did feel as if I was being rushed through the paperwork signing process and I wanted to take my time with understanding what I was committing to. Overall I am satisfied with Drivetime and would recommend others who could benefit from the services.

Finding a car went really well. The Drivetime employee was there with me every step of the way. Thank you Drivetime.

I enjoyed my visit with the gentlemen there.

I enjoyed working with everyone during the process. Thank you everyone.

After seeing a commercial for DriveTime I did some looking on your website, got approved, then talked to my wife. She found a car she liked and we made an appointment to see it. She loved it, we bought it with the help of your very courteous and professional staff. Since it was a used car we took to a mechanic friend of ours and asked for a quick once over to make sure it was ok. He found several issues including the fact that the car was in an unreported accident. So we contacted the dealership and told them we were bringing the car back but wanted to see what else they had. They found us a similar car and we got that one. Thank you.

I had problems getting a vehicle from other lots and Drivetime gave me a chance. I leased a vehicle from Alta Mere, they got me in what I wanted. Then I had car problems but DriveTime and the warranty did everything to make me happy by providing excellent customer service and a new reliable vehicle. Love Mrs. LAURA at that location and her positive attitude and great spirit plus patience.

I got a call Monday saying I qualified for the champ program, when I called Tuesday it turned out I'd have to put in a deposit but the team at the highway 121 location did everything they could to get me into a car that day. Turns out two days later I wanted a different car & they were so helpful and polite and got me into a car I love now. Thanks Megan and Carolton! :)

The sales associates and manager went above and beyond to get me this Honda CRV. I would definitely recommend Drive Time.

I feel everyone was pleasant and friendly, but not totally satisfied with the length it took to sign all the final papers. Called sales person ahead of time to let them know when would be buy with wife to pay downpayment and sign papers, but needed everything ready to go because I needed to get back to work and this was during dinner time and I run a restaurant. Nothing was prepared before our arrival and took almost 2 hours. Also whoever was in charge of washing and detailing car for customers did a poor job other than the tires being shiny, there were water marks everywhere, stickers marks still on car and dirt inside.

Only thing I would fix was fact I would have had to wait for paint repair on the rim of the car and I could not get any idea of when that would occur.

I never felt so welcome even less so helped at other dealerships like at drive time. I will recommend to my friends and family and guarantee good service and approval. Thank you so much for helping me get the vehicle i wanted.

I recently purchased a car from DriveTime and am very pleased with their customer service. The woman who sold me the car wanted to make sure I bought a car that was good for me. Before I left, she brought out a check list and went over everything with me to ensure that everything was properly working on the car. The down payment was cheap. Financing worked with me and did a great job as well. I would recommend anyone to buy a car from DriveTime.

Left without the car and purchased the same, make a year newer with 10000 less miles at another dealership. The interest rate was better. Payments where I could afford them! Do not let Drivetime make you think you have no other choices.

I purchased a 2010 Chrysler Sebring with 80000 miles on it from the South Austin Texas store on June 27, 2014. Put $2000 down and still had a payment over $350. I didn't get 12 miles before the thing overheated on me. So I called the dealer back to let them know and they just put it off on the warranty company. I hadn't owned the car more than an hour. So I decided I was going to take the car back - you know the 5-day return policy.

This complaint is accurate and fair. Drive time is known for selling lemons aka bad cars and instead of taking responsibility for their actions, they blamed it all on me. I got my car in February 2012, by July 2012 I found out that my transmission fluid was completely black. My timing belt was bad, my coolant fluid was bad and I had all of the original parts from when the car was new which my car is a 2007. I have documented proof. I contacted Dr Tom about fixing my car but they told me my car will have to literally break down before they would fix it and I ask what if I am stuck on the side of the road that is very dangerous, they told me that is why they have roadside assistance.

K.J. was awesome and I will gladly work with him again in the future. Gave me everything I would need to know upfront in order to make the best decision for my needs. LOVE the teamwork the associates displayed. Store manager Shay was very direct and personable about everything they were offering and what I could expect from them. He made sure to explain all of the paperwork I signed. Very efficient process. NO COMPLAINTS!!!

I had a great experience at DriveTime... Great service and friendly people there.

Bought a 2011 Nissan Sentra. It was priced $13195.00 on the window, added state license registration fee $33.35, state title fee $150.00, documentation fee 299.00, DriveCare Powertrain protection $2895.00, GAP Coverage $460.00, Skylink Service $495.00, Sales tax 1147.23. TOTAL OF 18675.03. $600.00 down. The total of the vehicle is fine.... THEN HERE COMES THE 21.511% INTEREST RATE, THE TOTAL OF THE CAR IS NOW $31,996.19!! A brand freaking new Sentra don't cost this much! I have to pay the interest first before I even begin to pay for the car. I love the Nissan sentra, but I don't love it enough to pay $31,996 for it!

I walked into drive time with no previous experience and left with great results!

I really enjoy my time get this car.

Applied to DriveTime to try to get a car. I have terrible credit. Didn't think I would be accepted but got approved right away. Went to the lot and was treated great. Everyone was so nice and helpful. My salesman, Garrison was great. He didn't try to push options that I didn't need or want. Got a great car and I'm very happy. Would highly recommend DriveTime to everyone!!

Sales associate Anna ** was very well....and very patient!!

Lonnie was very helpful and made my wife feel right at home. She told me right upfront exactly how much I needed to bring with me cash-wise to leave with a car. To be honest if not for her I probably would have not bought my car from there because I would have been scared of hidden charges. I would like to see her promoted in the near future. I will get my next car there and my wife's new car as well.

The customer service was awesome. I received the car I wanted with flexibility and the benefits are great because I leased a car. Love my new car. They were there when I needed a car the most. Thanks DriveTime.

The sales lady Caitlin was very knowledgeable and helpful.

I am a new leasing customer who recently shopped at the Corpus Christi DriveTime. Our salesperson Kyleigh and her manager Sergio were very pleasant. They were very accommodating to us and our child which we appreciated very much and went out of their way to find a good fit for us and get us into a vehicle. Even though we had several bad experiences at other car lots we were relieved at the relative ease and convenience at Drivetime and will definitely recommend your company to others and plan to return ourselves to do more business in the future.

Staff very friendly, helpful, made the experience as fast and uncomplicated as possible.

Awesome experience. Nick was great.

The saleslady was great. I would purchase my car from her again. She was friendly, knowledgeable. Great customer service skills.

The sales people are fantastic. The manager was absolutely fantastic! The only negative I can think of was the detailer could have done a better job.

I was very pleased with the service I received from Nicole at Drivetime on West Broad in Columbus. The entire staff gave me great service.

The staff was extremely helpful and knowledgeable about the vehicles. It was a very nice process dealing with the entire staff when we bought our car. They made sure we went over everything about the car and they made sure we were happy with our purchase. I will send anyone I know that is looking for a vehicle to Drive Time. Thank you.

I had the best experience with Drivetime. Richard was very helpful and put me at ease while waiting for approval. Antonio was very good too. They worked as an excellent team. I will do business with them in the future as well.

I enjoyed my experience at Drive Time. The staff was very professional. I was able to make my own selection and get exactly what I wanted. I'm definitely happy with my car and have been referring others since I got it.

Finding a vehicle and getting approved was quick and painless. Kevin **, Salesman was easy going and very polite. He listened to my wants and needs and made sure they were met. The processing of paperwork was long and tedious. The keyless entry remote was not functioning properly and DriveTime (DT) changed the battery. The next day the keyless remote was not functioning and DT told me to replace the battery. It still would not work. DT Manager, ** literally washed his hands off the issue and hung up on me after a heated conversation. I contacting DT customer service and extended warranty company and the resolution is the keyless remote is being replaced at my local Chevrolet dealership. I should not have had to go through this with a vehicle that has been in my possession less than 2 days.

This was simple and easy. Did my application on the same day and my wife and I drove off in the car we wanted.

Lucy at the Midlothian, VA dealership was FANTASTIC. Went above and beyond! Super friendly and efficient!

The sales persons, Scott and John, were very respectful persons. They never made me feel pressured or showed less than full respect for me. They made sure my questions and concerns were addressed and taken care of. I will definitely recommend DriveTime.

This is by far the best experience I have had purchasing a vehicle. No pressure, great sales people, and great selection of vehicles.

I worked mostly with Sarah and Anthony. I went in without any expectations as my credit is often denied everywhere else but I needed a car. I worked with Anthony on my financial status and found out I was approved. I looked around the lot and he found me a car I would not only love to own but also that matched everything I was looking for. I have had my car just over 48 hours now and I am so happy and relieved and not only that, my car payments will help bring up my credit score. I am so happy! I am so relieved! I am so grateful for the opportunity to prove my credit worthiness while having access to a perfect car to get me places.

The guys at the Myrtle Beach location were very kind and helpful.

Our experience was pleasant as compared to other car places. Others were VERY aggressive and pushy. DiveTime was pleasant and they didn't pressure us into a decision. They worked with us on all areas of getting us into a car. For that we are very appreciative! Thanks.

They were very respectful, professional, and overall I give them 100% satisfaction.

I called two days beforehand to make sure that the car was there. I took time off from work. I spent 6 hours and it should not have been that way. The car was dirty and I found a hole in the back seat after I got home. If I did not need this second car, I would return it.

To sum it up Milton was awesome. Not only did he attend to my every need, he explained everything in detail. He also gained a friend.

I am overly satisfied with the service from Lisa and Drew at the Parkway location. They were kind, courteous, patient and very professional. All questions and concerns were answered and they gave me lots of tips on how to handle my payments, credit and more. I'm definitely going to recommend them to my friends and family members.

My experience was awesome. I traded in my car after 4 years being with DriveTime. The program really works. I got an upgrade from a 2007 van to a 2012 Dodge car. I'm so excited and Kareem, my salesman was patient and wonderful.

Went in after six to purchase a car at the Marietta location. Cedric and Asiaonna made the magic happened. Walked out with a 2012 Nissan Versa!

The sales person made it pretty easy and smooth transaction to purchase the vehicle. I am happy with the vehicle so far, would recommend them anytime.

DRIVETIME CAR SALES ARE PREDATORY LENDERS. They have taken advantage of a woman who lost her job after 25 years, and had no option but to go to DRIVETIME on Independence Blvd Charlotte, NC. I WANT OUT OF MY CAR WITHOUT A DOING A VOLUNTARY REPOSSESSION. They sold me a car with THREE recalls on it. I have no airbags because they are eroded. Water leaks in my car and the wiring is bad, as well as the steering column. They produced falsified documentation and did not tell me they did not fix the recalls. See pics.

The staff is amazing and friendly and will do whatever they can to make sure you get what you're looking for to the best of their ability. However, the general manager who works in the store is rude to the employees and also talks bad about customers in a way that can be heard by the customers. Extremely Unprofessional and uncalled for. Barnes is a great salesman and the two people who work the customer service desk are outstanding! The manager with the blonde hair (who's name has completely slipped my mind) is phenomenal! Overall a great experience, just don't talk to the GM.

I am overall happy with my purchase from Drive Time. They got me in a vehicle when no one else could and our salesman was awesome. Before we left with our vehicle it was apparent that the electric locks were not functioning properly. They worked on this before we left with the vehicle. It is a problem that happens off and on, so it was assumed that it was fixed. It is not fixed, we now have to contact someone that will accept the warranty to work on this. This would not be a big problem except when you are trying to unload groceries, etc and the vehicle locks rather than unlocks.

They were very good. I was very pleased.

We were lost trying to find the dealership, its about an hour drive from Groveland to Kissimmee. It took us 2 hours and didn't get there till 10 minutes before closing. The sales staff were very friendly, said they didn't mind being there past closing and to take our time. We had already spotted the car we wanted on Drivetime's website and had called ahead of time to let them know and the car was right there waiting for us. The sales staff was very thorough making sure everything was right with the car and took it for a test drive. It was perfect! Very clean inside and out, like a brand new car. What impressed my husband and I was not only the car, but the friendly attitude and considering the lateness of the hour, they did not rush us, like so many of the stores going past closing time. Sooo to sum it up, we were really impressed with the sales staff and the car.

I purchased my vehicle back in May of 2014 & of course everyone at the dealership was very pleasant. That changed when I had to call the customer service hotline a month later. The reps were extremely rude & very pushy. Buyer's remorse started to sink in from those first few encounters. However it wasn't until the latest customer service debacle that really has me concerned about the next five years I'm stuck with Drivetime. On June 15th, I contacted Drivetime customer service to set up a payment for June 17th to pull directly from my Debit card. The rep was so helpful & very nice. She noted the change, updated the account information & that was it.

Automobile purchase was a great experience. Went in at 3pm and drove away at 8PM.

It was amazing experience. I'd recommend drive time to anyone and I'll be back.

Amanda was great. She help us out with every need, offered us water, took us for a test drive, she was funny and even washed the truck. She was great.

I was greeted as soon as I walked in. The process was quick and easy. Gave them my required documents and was approved in minutes. After picking out the vehicle, which was perfect for us, we drove it home an hour later. A great way to rebuild credit and get you in a vehicle quick! Thanks Drive Time.

The salesman was very friendly and helpful. I was very happy with my purchase until the drive home, when I found out the car was programmed to go only 80 mph. The Mykey function only works with a primary key and alternate, which I only got the alternate. The car must be re-keyed and reprogrammed at the Ford dealership. When I spoke to Drive Time, they only offered to pay for half the cost, which is very wrong since I just purchased the vehicle and was under the impression that every thing worked properly. After spending another hour in the dealership, I left very UNHAPPY. I was ready to return the car before my 5 days. Somehow, the corporate office decided to pay the full amount of the repair, which made things much better.

I love dealing with Laura ** in Fort Worth. Let me tell you my story. My son was given a car for his 16th bday and during that time I had paid off my caliber through Drive Time and decided not to purchase again so we could purchase a home. Well last week, my son's car was repoed without my son's or my knowledge. So I called Laura in a panic. She was able to get us into my dream car with no money down and I was able to give my other car to my son. In a world where other's decisions negatively impact others, she made a great difference in my life and took a load of stress off of my shoulders. Thank you so much.

I was into DriveTime with $1k down and driving out in a new to me Ford Fusion in 3 hours. An hour was my fault driving and looking at different cars. I didn't even have bad credit. I had NO credit. You have to start somewhere. If I had one complaint, it would be high interest rate but it's how you start and work it down. I recommend DriveTime to anyone with a job, looking to start a positive credit rating with a NICE car.

I was quite satisfied with how I was able to work with the folks at DT. I was given all the lmportant information to make a sound decision. The DT personnel were helpful and the presentation of information concise. I enjoyed my experience and will recommend DT to family and friends.

My car-buying experience was one of outstanding service and expertise.

My experience with drivetime was really easy, i went in looking for a car and came out with one within just a day or so. They really try to help everyone including helping with the down payment. I would recommend drive time to anyone looking for a vehicle.

The Drive Time staff in Knoxville was outstanding and very professional. Heather ** was courteous and kind in the time that she took to make sure all was ok. David, their manager, put me in tears when he told me that I was approved! I am so used to a world of "no", so it baffled me when I finally got a "yes" for once in my life!! I am also grateful that the staff did not look at you as a customer that was trying to get something for nothing. They (if I dare say) took the initiative of the "act of grace" by looking beyond my faults, and seeing my need! I needed a good car to drive and they provided me without question or pause!

This is my 2nd experience with DriveTime. The 1st time just getting a car I felt took entirely too long. I was there from 11 to 7. I had to be at work at 3:30 and expected to be there at only 4 hours tops. The person that sold me the car however was a really nice guy and fun to talk to and deal with. My overall experience is I'm happy I got a car however wish it could've been done a li'l faster and a li'l smoother.

My experience with DriveTime was awesome. The staff was friendly and efficient. My car is fabulous.

We leased a GMC from them. They were good to us for a change in a dealership. They work everything out to where we could get what we wanted.

The staff at DriveTime are very friendly and helpful. They had me in a car that suits me in no time. I wish I would have went there sooner!

The buying process was very pleasant, the car needed cleaned when I got it home, no problem. I noticed that the tires on the car was all different tread patterns and makes, only 37,580 miles on car?? I took the car back and brought it to the attention of the the manager who must of graduated high school just last year, and after about 30 minutes he started to B.S. me about his mechanic, said the car was inspected and passed safety inspection for the state and if I didn't like it I could return it and get my money back, big problem since I already sold my previous car when I bought this one!!

I liked the servers and the ability to be able to have a chance raise my credit and own a vehicle. Thank you.

Customer service was excellent. The quality of service I received was beyond what I expected. It was super easy to conduct my transaction at Drive time. I would recommend everyone to go to Drivetime to purchase their next automobile.

Purchasing a car on a budget can be a daunting task, and dealing with typical "used car salesman", can be exhausting, but Pat and Darryl at the Stassney dealership in Austin, TX found the perfect balance between pushing us in the right direction and giving us the time and space to come to our own decision.

Took longer then excepted with the paperwork but that's with all paperwork. Other than that, we had a great time looking through their selection of vehicle. The staff was friendly and well informed. It was a major boost that the staff treats you like family. What I chose is below in the picture.

Just bought another vehicle from Drive Time. They have a very friendly staff and a clean facility.

We got the best customer service that anyone could ask for especially for being a car dealership. They helped us in any and every way they could. I would very much so recommend you all to everyone I know.

It was a great car buying experience. Roddy, our salesperson, was knowledgeable and patient. The staff was courteous and financing was easy.

I would be completely satisfied if I had a keyless entry remote and the car alarm would stop going off.

Everyone eager to help me to get in my new vehicle. I didn't feel no pressure or rush to get into vehicle. Plus they helped me to get into a vehicle and which fits into my budget. I'm very satisfied.

The respect and attention I was given was unparalleled. Tara and Brian listened to what I both needed and wanted and made sure that was our goal. Every step of the way was explained carefully insuring that everything was clear. I would highly recommend DriveTime to anyone that needs a vehicle. I am thrilled with both my car and customer care that I was shown.