DriveTime Reviews

The service was truly superb! The purchase of our vehicle was the smoothest car buying process we have ever experienced in our life. I highly recommend DRIVETIME! The Staff was excellent as well!

My car started having problems the very next day. Something I wanted fix didn't get fix because it wasn't considered major. I had a better experience at some other places where I was denied for a car.

The salesman and manager were wonderful. They are all about customer service.

I got the vehicle I wanted and I am very satisfied with their effort to get me in what I wanted. Thank you Drive Time.

My Experience Was Great. Everyone Was Super Friendly. My Sales Associate Steve Made Buying A New Car A Piece Cake. Thumbs Up To The Miami Lakes Location.

I work in the Customer Service Industry as a Help Desk Analyst, in my previous job I taught Customer Service to Tier II and Tier III because even though they were good at what they did. They talked down to their customers and left a bad impression. I've never experienced better Service in my life. Mary was exceptional. She's really a valuable employee with your organization. The Manager was knowledgeable and invaluable in explaining everything in a very professional manner. I had the most pleasant experience and would recommend anyone to go to Drive Time, not because I was able to purchase a vehicle but because I trusted them to do right by me. They made me feel a part of the family. I never was a stranger to them but a friend. They reached out to me and invited me within their circle of friendship. It felt like home. I will be a loyal customer and send anyone I know to Drive Time. Thank you for giving me the opportunity to share my experience with you.

I would have to say that was the best car buying time I've ever had. The people were the best and very very helpful. The only problem I might of had is the length of time spent there 4 hours. But they did make us feel at home.

I love these guys especially tomika **. She went out of her way to find a car that was just right for me. We checked out a lot of cars, exchange lots of conversation. I want to thank her for getting me in to a car that I love.

My service was excellent I need not say anything else!

My salesman Jay was great!!!

I had the pleasure of walking in, being greeted, and having the time of my life... the associates were all very in depth with their knowledge and very accurate and to the point. I was given a chance to test drive the vehicle and learned a lot about personal experiences with my associate. I felt educated, and learned a lot about the vehicle before I even asked. I was happy, pleased, and hope to do business again in the future! A++++++++ rating in my eyes.

This place is great if you have no credit and a first time car buyer. They tell you that anyone can be approved and that is true... but they will also make you pay a very, very high interest and the price of the car changes through the sales process. The sticker will say $11,000 but as you sign the contract, the loan they give you will be for $13,000 even if the car is only 11... Then with interest you pay, $21,000 for a car that sticker price is $11,000... But being a first time buyer, I thought it would be good for my credit and I needed a car so I signed the lease.

Too many hands involved in the process, took more time than other experiences at other dealerships in the past. Plus no one bothered to show me all my features on my car.

The people at the East Colonial DriveTime are excellent. They went above and beyond to make sure we got into a car that we could afford. We needed a car because the one we had needed transmission work and we just couldn't afford to fix it. We really had no cash for a down payment,. However, the manager said he would give us $500 for our broken car if we could get it to the lot. We got it towed to DriveTime and we picked the car we wanted and could afford.

These guys were organized and kept their promise to me to have me in and out in 1 hour. Which is amazing to me as the previous car lots I went to couldn't make up their minds in four hours and kept giving us false hopes. Thank you Drivetime and thank you Jamon **,and all the financing guys there. They all made it a most pleasant car buying experience.

It was great. The employee are professional and friendly. I enjoyed and satisfy with my purchase. I will honestly recommend the company. Thank you Drive Time.

I only stopped by to look and I ended up driving away with a sweet Malibu. Cody my sales rep was very courteous and very knowledgeable about the car I purchased. I was very pleased by the professionalism by all the staff. I didn't feel pressured and it was a great experience for buying a car. I will definitely be recommending DriveTime to family and friends. :)

I had a wonderful experience at DriveTime. They were very professional, welcoming. They got me in & out.

The staff at DriveTime was courteous, attentive and just nice. Jay, the young man who took care of my request, was very respectful and answered all my questions without any frustrations which I greatly appreciated. My experience at this South Blvd. location in Charlotte NC was the best. All my other unpleasant visits to other dealerships has been forgotten. THANK YOU DriveTime!!!!!!

By far the easiest car buying experience I've ever had.

First off, Justin helped us out by letting me submit all my info by email since we live so far from their location! Before my wife and I got there, we knew what we needed to get the car we wanted. When we got there, Justin brought the car we thought we wanted around, but there was an issue with the top leaking, so he went to see what else we could qualify for. When the search ended in nothing close enough to get next day, he brought Larry in. Together they helped find something on their lot that we could go home with! We got our car, with a few obstacles of our own! They were so patient and positive the entire time. Even when my wife thought there was no hope, they made it happen! They are truly looking out for the customers. We would recommend DriveTime to everyone!!

It's a good place to go get a car.

I would recommend this dealership to anyone that is looking to purchase a car. Their staff is very friendly and helpful. They will do their best to put you in a vehicle that is fit for your income. Their down payments are low enough so that you can drive off with a vehicle the same day. This is my first time dealing with them and everything was more than I expected. If you want a car with low down payments and payments that you can afford, I recommend DriveTime!!

Victor made our process of getting a car amazing. He was very helpful and friendly, plus he drove us to the other Drive Time to get the car we wanted. All of the staff there were great and I can't wait till I get another car because I'll definitely be going back. Plus I'll be telling my friends about going to the Drive Time on Alameda, the best one.

They got me the car I wanted and something I did not like. Thanks, DriveTime. You are #1 in my book.

They treated me with respect and was very friendly. I have nothing but good things to say about them and I will tell all my friends about DriveTime.

Ashley & Erica - They are a blessing from God. Nice work, ladies. Thanks for everything.

I was told in detail everything I needed to know about purchasing my car... They were a pleasure to talk to while we waited.

My overall experience at Drive Time was, so far, a good one. The wait was a very long one and the process long once I was helped but everyone was very cordial and helpful. My questions were answered promptly and courteously. The prices are very high but for somebody like myself who needed transportation and was striking out everywhere else Drive Time came through. Obviously if you have good credit you don't need them, but I don't and they were there.

I had two wonderful people who helped me through my process. My note is high but god will see me through that part. The staff at Drivetime will make sure you get what you want.

I am very thankful that Drivetime was able to help me finance a vehicle even with my credit history. I have an opportunity to rebuild my credit history and I am very happy about that. The downfall to the entire process was how much time I spent waiting around. As a first time buyer I had a few moments of confusion and uncertainty. My vehicle choices were limited but I found one vehicle I set my mind on. I realize not everyone reads what they are signing but I did feel as if I was being rushed through the paperwork signing process and I wanted to take my time with understanding what I was committing to. Overall I am satisfied with Drivetime and would recommend others who could benefit from the services.

Finding a car went really well. The Drivetime employee was there with me every step of the way. Thank you Drivetime.

I enjoyed my visit with the gentlemen there.

I enjoyed working with everyone during the process. Thank you everyone.

After seeing a commercial for DriveTime I did some looking on your website, got approved, then talked to my wife. She found a car she liked and we made an appointment to see it. She loved it, we bought it with the help of your very courteous and professional staff. Since it was a used car we took to a mechanic friend of ours and asked for a quick once over to make sure it was ok. He found several issues including the fact that the car was in an unreported accident. So we contacted the dealership and told them we were bringing the car back but wanted to see what else they had. They found us a similar car and we got that one. Thank you.

I had problems getting a vehicle from other lots and Drivetime gave me a chance. I leased a vehicle from Alta Mere, they got me in what I wanted. Then I had car problems but DriveTime and the warranty did everything to make me happy by providing excellent customer service and a new reliable vehicle. Love Mrs. LAURA at that location and her positive attitude and great spirit plus patience.

I got a call Monday saying I qualified for the champ program, when I called Tuesday it turned out I'd have to put in a deposit but the team at the highway 121 location did everything they could to get me into a car that day. Turns out two days later I wanted a different car & they were so helpful and polite and got me into a car I love now. Thanks Megan and Carolton! :)

The sales associates and manager went above and beyond to get me this Honda CRV. I would definitely recommend Drive Time.

I feel everyone was pleasant and friendly, but not totally satisfied with the length it took to sign all the final papers. Called sales person ahead of time to let them know when would be buy with wife to pay downpayment and sign papers, but needed everything ready to go because I needed to get back to work and this was during dinner time and I run a restaurant. Nothing was prepared before our arrival and took almost 2 hours. Also whoever was in charge of washing and detailing car for customers did a poor job other than the tires being shiny, there were water marks everywhere, stickers marks still on car and dirt inside.

Only thing I would fix was fact I would have had to wait for paint repair on the rim of the car and I could not get any idea of when that would occur.

I never felt so welcome even less so helped at other dealerships like at drive time. I will recommend to my friends and family and guarantee good service and approval. Thank you so much for helping me get the vehicle i wanted.

I recently purchased a car from DriveTime and am very pleased with their customer service. The woman who sold me the car wanted to make sure I bought a car that was good for me. Before I left, she brought out a check list and went over everything with me to ensure that everything was properly working on the car. The down payment was cheap. Financing worked with me and did a great job as well. I would recommend anyone to buy a car from DriveTime.

Left without the car and purchased the same, make a year newer with 10000 less miles at another dealership. The interest rate was better. Payments where I could afford them! Do not let Drivetime make you think you have no other choices.

I purchased a 2010 Chrysler Sebring with 80000 miles on it from the South Austin Texas store on June 27, 2014. Put $2000 down and still had a payment over $350. I didn't get 12 miles before the thing overheated on me. So I called the dealer back to let them know and they just put it off on the warranty company. I hadn't owned the car more than an hour. So I decided I was going to take the car back - you know the 5-day return policy.

This complaint is accurate and fair. Drive time is known for selling lemons aka bad cars and instead of taking responsibility for their actions, they blamed it all on me. I got my car in February 2012, by July 2012 I found out that my transmission fluid was completely black. My timing belt was bad, my coolant fluid was bad and I had all of the original parts from when the car was new which my car is a 2007. I have documented proof. I contacted Dr Tom about fixing my car but they told me my car will have to literally break down before they would fix it and I ask what if I am stuck on the side of the road that is very dangerous, they told me that is why they have roadside assistance.

K.J. was awesome and I will gladly work with him again in the future. Gave me everything I would need to know upfront in order to make the best decision for my needs. LOVE the teamwork the associates displayed. Store manager Shay was very direct and personable about everything they were offering and what I could expect from them. He made sure to explain all of the paperwork I signed. Very efficient process. NO COMPLAINTS!!!

I had a great experience at DriveTime... Great service and friendly people there.

Bought a 2011 Nissan Sentra. It was priced $13195.00 on the window, added state license registration fee $33.35, state title fee $150.00, documentation fee 299.00, DriveCare Powertrain protection $2895.00, GAP Coverage $460.00, Skylink Service $495.00, Sales tax 1147.23. TOTAL OF 18675.03. $600.00 down. The total of the vehicle is fine.... THEN HERE COMES THE 21.511% INTEREST RATE, THE TOTAL OF THE CAR IS NOW $31,996.19!! A brand freaking new Sentra don't cost this much! I have to pay the interest first before I even begin to pay for the car. I love the Nissan sentra, but I don't love it enough to pay $31,996 for it!

I walked into drive time with no previous experience and left with great results!

I really enjoy my time get this car.

Applied to DriveTime to try to get a car. I have terrible credit. Didn't think I would be accepted but got approved right away. Went to the lot and was treated great. Everyone was so nice and helpful. My salesman, Garrison was great. He didn't try to push options that I didn't need or want. Got a great car and I'm very happy. Would highly recommend DriveTime to everyone!!

Sales associate Anna ** was very well....and very patient!!

Lonnie was very helpful and made my wife feel right at home. She told me right upfront exactly how much I needed to bring with me cash-wise to leave with a car. To be honest if not for her I probably would have not bought my car from there because I would have been scared of hidden charges. I would like to see her promoted in the near future. I will get my next car there and my wife's new car as well.

The customer service was awesome. I received the car I wanted with flexibility and the benefits are great because I leased a car. Love my new car. They were there when I needed a car the most. Thanks DriveTime.

The sales lady Caitlin was very knowledgeable and helpful.

I am a new leasing customer who recently shopped at the Corpus Christi DriveTime. Our salesperson Kyleigh and her manager Sergio were very pleasant. They were very accommodating to us and our child which we appreciated very much and went out of their way to find a good fit for us and get us into a vehicle. Even though we had several bad experiences at other car lots we were relieved at the relative ease and convenience at Drivetime and will definitely recommend your company to others and plan to return ourselves to do more business in the future.

Staff very friendly, helpful, made the experience as fast and uncomplicated as possible.

Awesome experience. Nick was great.

The saleslady was great. I would purchase my car from her again. She was friendly, knowledgeable. Great customer service skills.

The sales people are fantastic. The manager was absolutely fantastic! The only negative I can think of was the detailer could have done a better job.

I was very pleased with the service I received from Nicole at Drivetime on West Broad in Columbus. The entire staff gave me great service.

The staff was extremely helpful and knowledgeable about the vehicles. It was a very nice process dealing with the entire staff when we bought our car. They made sure we went over everything about the car and they made sure we were happy with our purchase. I will send anyone I know that is looking for a vehicle to Drive Time. Thank you.

I had the best experience with Drivetime. Richard was very helpful and put me at ease while waiting for approval. Antonio was very good too. They worked as an excellent team. I will do business with them in the future as well.

I enjoyed my experience at Drive Time. The staff was very professional. I was able to make my own selection and get exactly what I wanted. I'm definitely happy with my car and have been referring others since I got it.

Finding a vehicle and getting approved was quick and painless. Kevin **, Salesman was easy going and very polite. He listened to my wants and needs and made sure they were met. The processing of paperwork was long and tedious. The keyless entry remote was not functioning properly and DriveTime (DT) changed the battery. The next day the keyless remote was not functioning and DT told me to replace the battery. It still would not work. DT Manager, ** literally washed his hands off the issue and hung up on me after a heated conversation. I contacting DT customer service and extended warranty company and the resolution is the keyless remote is being replaced at my local Chevrolet dealership. I should not have had to go through this with a vehicle that has been in my possession less than 2 days.

This was simple and easy. Did my application on the same day and my wife and I drove off in the car we wanted.

Lucy at the Midlothian, VA dealership was FANTASTIC. Went above and beyond! Super friendly and efficient!

The sales persons, Scott and John, were very respectful persons. They never made me feel pressured or showed less than full respect for me. They made sure my questions and concerns were addressed and taken care of. I will definitely recommend DriveTime.

This is by far the best experience I have had purchasing a vehicle. No pressure, great sales people, and great selection of vehicles.

I worked mostly with Sarah and Anthony. I went in without any expectations as my credit is often denied everywhere else but I needed a car. I worked with Anthony on my financial status and found out I was approved. I looked around the lot and he found me a car I would not only love to own but also that matched everything I was looking for. I have had my car just over 48 hours now and I am so happy and relieved and not only that, my car payments will help bring up my credit score. I am so happy! I am so relieved! I am so grateful for the opportunity to prove my credit worthiness while having access to a perfect car to get me places.

The guys at the Myrtle Beach location were very kind and helpful.

Our experience was pleasant as compared to other car places. Others were VERY aggressive and pushy. DiveTime was pleasant and they didn't pressure us into a decision. They worked with us on all areas of getting us into a car. For that we are very appreciative! Thanks.

They were very respectful, professional, and overall I give them 100% satisfaction.

I called two days beforehand to make sure that the car was there. I took time off from work. I spent 6 hours and it should not have been that way. The car was dirty and I found a hole in the back seat after I got home. If I did not need this second car, I would return it.

To sum it up Milton was awesome. Not only did he attend to my every need, he explained everything in detail. He also gained a friend.

I am overly satisfied with the service from Lisa and Drew at the Parkway location. They were kind, courteous, patient and very professional. All questions and concerns were answered and they gave me lots of tips on how to handle my payments, credit and more. I'm definitely going to recommend them to my friends and family members.

My experience was awesome. I traded in my car after 4 years being with DriveTime. The program really works. I got an upgrade from a 2007 van to a 2012 Dodge car. I'm so excited and Kareem, my salesman was patient and wonderful.

Went in after six to purchase a car at the Marietta location. Cedric and Asiaonna made the magic happened. Walked out with a 2012 Nissan Versa!

The sales person made it pretty easy and smooth transaction to purchase the vehicle. I am happy with the vehicle so far, would recommend them anytime.

DRIVETIME CAR SALES ARE PREDATORY LENDERS. They have taken advantage of a woman who lost her job after 25 years, and had no option but to go to DRIVETIME on Independence Blvd Charlotte, NC. I WANT OUT OF MY CAR WITHOUT A DOING A VOLUNTARY REPOSSESSION. They sold me a car with THREE recalls on it. I have no airbags because they are eroded. Water leaks in my car and the wiring is bad, as well as the steering column. They produced falsified documentation and did not tell me they did not fix the recalls. See pics.

The staff is amazing and friendly and will do whatever they can to make sure you get what you're looking for to the best of their ability. However, the general manager who works in the store is rude to the employees and also talks bad about customers in a way that can be heard by the customers. Extremely Unprofessional and uncalled for. Barnes is a great salesman and the two people who work the customer service desk are outstanding! The manager with the blonde hair (who's name has completely slipped my mind) is phenomenal! Overall a great experience, just don't talk to the GM.

I am overall happy with my purchase from Drive Time. They got me in a vehicle when no one else could and our salesman was awesome. Before we left with our vehicle it was apparent that the electric locks were not functioning properly. They worked on this before we left with the vehicle. It is a problem that happens off and on, so it was assumed that it was fixed. It is not fixed, we now have to contact someone that will accept the warranty to work on this. This would not be a big problem except when you are trying to unload groceries, etc and the vehicle locks rather than unlocks.

They were very good. I was very pleased.

We were lost trying to find the dealership, its about an hour drive from Groveland to Kissimmee. It took us 2 hours and didn't get there till 10 minutes before closing. The sales staff were very friendly, said they didn't mind being there past closing and to take our time. We had already spotted the car we wanted on Drivetime's website and had called ahead of time to let them know and the car was right there waiting for us. The sales staff was very thorough making sure everything was right with the car and took it for a test drive. It was perfect! Very clean inside and out, like a brand new car. What impressed my husband and I was not only the car, but the friendly attitude and considering the lateness of the hour, they did not rush us, like so many of the stores going past closing time. Sooo to sum it up, we were really impressed with the sales staff and the car.

I purchased my vehicle back in May of 2014 & of course everyone at the dealership was very pleasant. That changed when I had to call the customer service hotline a month later. The reps were extremely rude & very pushy. Buyer's remorse started to sink in from those first few encounters. However it wasn't until the latest customer service debacle that really has me concerned about the next five years I'm stuck with Drivetime. On June 15th, I contacted Drivetime customer service to set up a payment for June 17th to pull directly from my Debit card. The rep was so helpful & very nice. She noted the change, updated the account information & that was it.

Automobile purchase was a great experience. Went in at 3pm and drove away at 8PM.

It was amazing experience. I'd recommend drive time to anyone and I'll be back.

Amanda was great. She help us out with every need, offered us water, took us for a test drive, she was funny and even washed the truck. She was great.

I was greeted as soon as I walked in. The process was quick and easy. Gave them my required documents and was approved in minutes. After picking out the vehicle, which was perfect for us, we drove it home an hour later. A great way to rebuild credit and get you in a vehicle quick! Thanks Drive Time.

The salesman was very friendly and helpful. I was very happy with my purchase until the drive home, when I found out the car was programmed to go only 80 mph. The Mykey function only works with a primary key and alternate, which I only got the alternate. The car must be re-keyed and reprogrammed at the Ford dealership. When I spoke to Drive Time, they only offered to pay for half the cost, which is very wrong since I just purchased the vehicle and was under the impression that every thing worked properly. After spending another hour in the dealership, I left very UNHAPPY. I was ready to return the car before my 5 days. Somehow, the corporate office decided to pay the full amount of the repair, which made things much better.

I love dealing with Laura ** in Fort Worth. Let me tell you my story. My son was given a car for his 16th bday and during that time I had paid off my caliber through Drive Time and decided not to purchase again so we could purchase a home. Well last week, my son's car was repoed without my son's or my knowledge. So I called Laura in a panic. She was able to get us into my dream car with no money down and I was able to give my other car to my son. In a world where other's decisions negatively impact others, she made a great difference in my life and took a load of stress off of my shoulders. Thank you so much.

I was into DriveTime with $1k down and driving out in a new to me Ford Fusion in 3 hours. An hour was my fault driving and looking at different cars. I didn't even have bad credit. I had NO credit. You have to start somewhere. If I had one complaint, it would be high interest rate but it's how you start and work it down. I recommend DriveTime to anyone with a job, looking to start a positive credit rating with a NICE car.

I was quite satisfied with how I was able to work with the folks at DT. I was given all the lmportant information to make a sound decision. The DT personnel were helpful and the presentation of information concise. I enjoyed my experience and will recommend DT to family and friends.

My car-buying experience was one of outstanding service and expertise.

My experience with drivetime was really easy, i went in looking for a car and came out with one within just a day or so. They really try to help everyone including helping with the down payment. I would recommend drive time to anyone looking for a vehicle.

The Drive Time staff in Knoxville was outstanding and very professional. Heather ** was courteous and kind in the time that she took to make sure all was ok. David, their manager, put me in tears when he told me that I was approved! I am so used to a world of "no", so it baffled me when I finally got a "yes" for once in my life!! I am also grateful that the staff did not look at you as a customer that was trying to get something for nothing. They (if I dare say) took the initiative of the "act of grace" by looking beyond my faults, and seeing my need! I needed a good car to drive and they provided me without question or pause!

This is my 2nd experience with DriveTime. The 1st time just getting a car I felt took entirely too long. I was there from 11 to 7. I had to be at work at 3:30 and expected to be there at only 4 hours tops. The person that sold me the car however was a really nice guy and fun to talk to and deal with. My overall experience is I'm happy I got a car however wish it could've been done a li'l faster and a li'l smoother.

My experience with DriveTime was awesome. The staff was friendly and efficient. My car is fabulous.

We leased a GMC from them. They were good to us for a change in a dealership. They work everything out to where we could get what we wanted.

The staff at DriveTime are very friendly and helpful. They had me in a car that suits me in no time. I wish I would have went there sooner!

The buying process was very pleasant, the car needed cleaned when I got it home, no problem. I noticed that the tires on the car was all different tread patterns and makes, only 37,580 miles on car?? I took the car back and brought it to the attention of the the manager who must of graduated high school just last year, and after about 30 minutes he started to B.S. me about his mechanic, said the car was inspected and passed safety inspection for the state and if I didn't like it I could return it and get my money back, big problem since I already sold my previous car when I bought this one!!

I liked the servers and the ability to be able to have a chance raise my credit and own a vehicle. Thank you.

Customer service was excellent. The quality of service I received was beyond what I expected. It was super easy to conduct my transaction at Drive time. I would recommend everyone to go to Drivetime to purchase their next automobile.

Purchasing a car on a budget can be a daunting task, and dealing with typical "used car salesman", can be exhausting, but Pat and Darryl at the Stassney dealership in Austin, TX found the perfect balance between pushing us in the right direction and giving us the time and space to come to our own decision.

Took longer then excepted with the paperwork but that's with all paperwork. Other than that, we had a great time looking through their selection of vehicle. The staff was friendly and well informed. It was a major boost that the staff treats you like family. What I chose is below in the picture.

Just bought another vehicle from Drive Time. They have a very friendly staff and a clean facility.

We got the best customer service that anyone could ask for especially for being a car dealership. They helped us in any and every way they could. I would very much so recommend you all to everyone I know.

It was a great car buying experience. Roddy, our salesperson, was knowledgeable and patient. The staff was courteous and financing was easy.

I would be completely satisfied if I had a keyless entry remote and the car alarm would stop going off.

Everyone eager to help me to get in my new vehicle. I didn't feel no pressure or rush to get into vehicle. Plus they helped me to get into a vehicle and which fits into my budget. I'm very satisfied.

The respect and attention I was given was unparalleled. Tara and Brian listened to what I both needed and wanted and made sure that was our goal. Every step of the way was explained carefully insuring that everything was clear. I would highly recommend DriveTime to anyone that needs a vehicle. I am thrilled with both my car and customer care that I was shown.

August 23, 2013 I leased a Chevy trailblazer and loved it but it was really too big and did not need the space just needed to get into something. Now I have a 2006 Hyundai Santa Fe. I have had great people every time. Terrence, Jeff, Huntleigh, and Josh - love them all. As long as DriveTime is in business when I need a vehicle, I will deal with them.

I brought a car and I'm so blessed to buy one from you guys and I'm very happy thanks again....

I purchased a vehicle from DriveTime in 2014 of March. I have had nothing but problems with this SUV. Every month it's something different - my brakes making horrible noise, yet nothing is wrong with them. My engine blew and I was out of a vehicle for three weeks. I only had the car for one week when this happened and yes I had to pay for a car that I did not have! Then after I got it back three weeks later, it was in again because it would not start. And now three weeks later all the check lights are on again. So I got sold a car that is broken and Will they give me a better car? I'm sure not!! Wish I could get a different car!! Very unhappy. Will not get a car from them again!

Based on the complaints I have read! I guess I am fortunate the repairs were made under the 30 day warranty. I am angry because they knew the AC needed a new compressor and thermostat, but sold the car to me hoping the temporary fix they had put in place would last 30 days and I would be stuck with the $1051.00 cost to repair. I would have too had I not had a death in my family causing me to put several hundred miles on the car. I will never go back to the Ocala location. The manager is lazy and dishonest. Ron, the sales rep acted like we were inconveniencing him.

I appreciate the fact that Drive-Time contacted me so quickly. We are working on a resolution.

I loved the staff at drive time - they really worked with me getting a car. Thanks very very very much on the low nite.

I just stop by the store to ask few questions regarding a new car and ending up getting the car I want the same day. I'm so happy with the way they handle my concerns. Thank you very much....

I have been charged more than $23,000 for a vehicle worth less than $5000 according to Kelly Blue Book! This was my first time buying a car on my own and the 2009 Hyundai Elentra has had the transmission replaced TWICE in less than 8 months and the tried replaced due to the faulty alignment that was present when I first bought the car!

Overall was a good experience. The staff was friendly and helpful. I do believe after some research that I was overcharged somewhat for the vehicle that I purchased and also by the time I got home I had to get a tire repaired that was low on air pressure when I test drove the truck and I just assumed they did more than just air up the tire. Overall so far, I am very satisfied with my purchase.

Purchased vehicle on March 3. 5 minutes after driving off lot engine light was on. Took it back immediately they said my gas cap wasn't tight. Took it home, I really like truck ever since then the engine light stays on and "gas cap" light is on now too. It's been serviced 3 times, not to mention it will stall out while in reverse. Just yesterday it started alarming the alarm and doors are locked but all dash lights are on in vehicle plus my radio is playing with truck beeping like crazy, lights flashing, gauges going nuts but my keys are in my hand. The panic button on keychain doesn't stop it and it's not remote start. All electric is going nuts with no keys in ignition.

Purchase of VW Jetta - Justin and the management were very nice and helpful.

My sales rep was Loni, my experience was pleasant and simple. I would recommend Drivetime to anyone looking for a new ride regardless of your credit.

Very good people. Sales people GREAT. Very helpful.

I was very pleasantly surprised by the many extra services that were provided in the steps up to and including the sale. Pulling the cars up to look at, very clean cars inside and out, popped the hood, trunk and doors. Providing Carfax. All the staff was very friendly. Prices were good. We will buy here again, no doubt.

Araceli was a great salesperson. While I walked in having a difficult day, she made the experience and the process pleasurable.

Mike was the best, already recommending people to come and speak with him. Went to several dealerships, NONE were like Mike, he is the best.

Well, where should I start. Let's just say a month after I purchased my car, I had to take it to the shop. The ac was messed up and my oil was black. Not to mention, my brakes are squeaking and scrubbing. So the inspection that was promised to me wasn't done. Not to mention, I set up payment arrangements on the past due portion on my account through the web portal to automatically be drafted out of my account, got a confirmation number/approval code and woke up and my car was gone. I was told by someone at Drivetime that although the web portal allows you to set up eft drafts, that it does not mean anything. When I called before I set up the payment, I told the representative my plans and I needed her to reset my account, so I an set it up, she said ok, that was fine and she reset my account. I'm very pissed because if you are not going to allow what your web portal says, then why is it an option for customers to set up efts. When the portal gives you confirmation/approval. It makes no sense and am very disappointed.

This is the second time I am bought a car from Marco. Marco and Joseph were so awesome they were friendly and worked to get me everything I wanted. I was in a car accident and had a new car within a week. I recommend DriveTime to everyone.

Like the song says... Clap along if your HAPPY and I sure am. As soon as you walk in the door your greeted with a smile and a "How may we help you?", which is great because you feel welcomed. Once you meet your sales rep, it's all about you and what you need. More importantly how they can help you get in a car that you like and CAN afford. It's not like other places that seem like they need to make their quota and try to get you in a car you can't afford. The staff is there to make sure you get a car you like and can afford. There is plenty of options to choose from and if you don't want a car, they don't try to get you to stay and force your hand. I highly recommend DriveTime to 1st time buyers and anyone who is looking to buy a car.

Michelle was awesome. She drove to Glendale to get the car that we wanted and did purchase. She was so friendly and helpful. The experience of signing papers was awful. The Mgr ** was supposed to go through the paperwork. For about an hr, I watched him talking with other customers who were working with someone. At one point he just stood there watching someone else work. He did not even act like he worked there. If not for Michelle we would have walked out. I think you would have more business if not for **.

Our experience has been Awesome! This is our 2nd vehicle purchase. Because of Elena and her Team at Decatur Blvd., Las Vegas was very hospitable and Family feeling oriented. We return for our next family vehicle. I Highly will refer their service to friends and family in a heartbeat! Our experience is very personal and non-pressure like any other dealer would be like.. Thank You DriveTime Family for helping and understanding. And just being humble.

It is good to go to a place where people are smilling and so willing to help. The salesman, Mr. **, was excellent. He took time with me first to see what car will fit our budget and down payment. Then he took extra time with my husband, driving him around, and listening to him which, believe me, is more than a miracle because my husband will talk, talk and talk forever. I am so happy we went to DriveTime and when we decide to buy another car, that is where we will be going first. God bless each member of the Tallahassee Staff.

Purchased a vehicle from DriveTime in Conyers, Ga. and within a month had to take the vehicle to a shop for a knock in the front end and excessive tire wear. The shop found "excessive rust" under the front end of the vehicle and stated that there was corrosive rust on the frame of the vehicle. I contacted DriveTime who had me take the vehicle to a second shop for another opinion. The second shop called DriveTime and reported that the rust had damaged the sub-frame of the vehicle and that they did not feel comfortable working on the vehicle and that the vehicle was not safe to drive. DriveTime reviewed pictures of the vehicle and stated that it was only surface rust. I then took the vehicle directly to Ford. The Ford mechanics found "Heavy rust on pinch welds (sub-frame) to the point of metal flaking off" and stated "this vehicle should not have ever been sold." So after three shops (including the company that built the vehicle) found significant frame damage because of rust, do you think DriveTime took responsibility for selling an unfit vehicle? Of course not. "Just surface Rust". At this point, I have been stonewalled by DriveTime saying that Customer relations is the highest point of escalation and that there is no one higher for me to talk to.

The staff was very friendly and answered all my questions and concerns. No pressure to purchase on the spot. My salesmen Glenn went above and beyond to help me find a vehicle within my budget and needs. I would refer everyone and anyone to purchase a vehicle from him.

It was an excellent experience. My salesman & his manager stayed after hours, 2 1/2 hours actually, & did it with a very positive attitude & didn't make me feel rushed or as though I was putting them out. They were also so very helpful with finding me my new car. Will for sure refer others to DriveTime!

Had a great experience. Everybody at office very polite and professional. Roberto was my agent, always following up with me with whatever I needed. Great service.

I did some car hunting on the DriveTime website. I found the car I liked and decided to call for a appointment. When I arrived I was pleased to see the car I liked was waiting for me at the front door. The process was fast and everyone was really nice and made sure I left happy. Team Arlington did a great job on selling me the car. I definitely will recommend DriveTime to my friends that need a car and struggle with credit problems.

I had a wonderful experience going to the DriveTime on Cassat Ave in Jacksonville, Florida. Derric and Chris were so much help. The process took under one hour and they made us feel just like family. They made sure my son and daughter were comfortable and had plenty of popcorn to eat. I want to go back and give everyone hugs and hi-5s. Everyone that worked there was so loving, caring, friendly and made sure that the customer felt just like they were a part of their family. This place gets 10 stars from me.

Art was very nice and helpful. I would recommend him to anyone. The staff was great. Thanks Art.

Joe gave me extraordinary customer service. I felt my car purchasing experience was effortless with Joe at DriveTime.

Everyone was very helpful from the salesperson to the finance manager. I would really consider buying at DriveTime Duluth, GA again. Thank you for this wonderful experience.

The same day we drove off the lot the car broke down and for three days we have tried to figure out what would happen. Customer service has not helped us get back in a car. They just continue to ask for money from us. We had to pay the tow fee and we have not had a car for three days. We keep getting the run around from the dealer and customer service. NO one can answer our question about the car or our money being returned. Also customer service will not help us get a rental while we are out of a car. We are also being asked to pay a return fee of $200 after the car broke down the same day we bought it. The actually sales reps were very friendly but that was the only people who have helped.

I had an amazing experience! Being alone to handle purchasing vehicle was welcomed and given options which was very nice! Everyone was very friendly and helped so much and I had to be to work and everything was done in a timely manner! Staff was AWESOME.

I ended up getting the payments I wanted and the down payments I wanted, but I felt really pressured to buy the warranty. And I did.

I went with my mom to test drive a car through their new lease program. A day prior, they showed my mom and her friend a Kia that she was interested in. Unfortunately, it had a front alignment issue, vibrated over 60 mph, and pulled to the left during braking. Today, I test drove a different car and it was crappy. The car has a rattling noise every time we hit a bump in the road or go over a hump. Then there was the brakes. The salesman said every car has different braking pattern. I said **! The worst thing about this car was the brakes would not engage unless the brake pedal was pressed almost to the floor.

Rick was very helpful. He took care of me each and all 3 times I came in to process my purchase. He was friendly with my kids and was very informative. Very happy with my purchase so far.

I bought a car from Drive Time Plano and very please with the service provided. Will recommend many of my friend to visit that location.

I'm glad to know I'm covered as far as maintenance and reliability. This company is great for first time car buyers who are committed to building a great credit score.

Besides the process taking longer than they would of wanted, I would recommend to all my friends and family.

I had a wonderful experience with Drive Time. My sales rep Larry did an awesome job helping me. He was very thorough with the information he gave me and with questions that I had. He also has excellent customer service skills. I would highly recommend you all to any one that I know who is searching for a vehicle.

I had been renting a car from enterprise for the last three months and desperately needed a car. I applied for DriveTime online, was approved and came in. Everyone was so great and helped me so much. Thank you DriveTime!

My experience at DriveTime was exceptionally good. The entire staff was friendly, very professional, and actually on point as to helping me choose the perfect vehicle for myself. I told the saleslady what I wanted and she took me straight to it. I absolutely love my 2011 Mazda Tribute. Thank you DriveTime for giving me my freedom back.

The sales staff were friendly and helped me choose a car. The process was quick and efficient. I would recommend Drivetime to all my friends and family.

This is my second car with "Drive Time". My experience has been extraordinary!!! The customer service is very good; the sale reps are looking out for the best of interest of my well being. Making sure I'm getting what I want and the price is right for my budget.

So I bought a car and 3 days later I was stuck. It overheated about 40 minutes after warranty place closed. I finally got it back to drivetime to exchange it for a different car and I was shown the most horrible cars on the lot. Then after I said I could put additional money down was shown cars outside my criteria again. The cars I was shown had a cheaper sticker price and 30,000 more miles than the car I initially bought.

I could not ask for a better experience than what I had at DriveTime on independence in Charlotte NC. Friendly and supportive staff. Would definitely recommend to my friends and family wanting to purchase a vehicle.

Nicole was very helpful getting me in a car. She explained everything to me and had all the paperwork ready for me when I came in. I am from out of town and she helped a lot. I would recommend this lot to go to for other people and look forward to being a loyal customer.

The salesmen who helped me was magnificent. Determined to assist me through difficult decisions with buying a new car. He made me feel welcomed.

My wife and I liked our initial visit. We didn't see but one car on lot that we liked and bought. The online financing was easy and fast. We bought a 2006 Volkswagen Passat. The salesman was not pushy. We got the extended warranty, gap coverage, and active anti theft.

They first got me into a vehicle that was having mechanical problems, but the issues were immediately attended to as promised. I then expressed to them that I was uncomfortable committing to that vehicle so they switched me out to another vehicle of my liking.

We visited the DriveTime on Az. Ave. in Chandler and were very impressed with Michelle and Humberto. They help us find the exact car we wanted and spent several hours working with us. They had to bring two cars from other lots and were happy to do so. This was a very nice experience.

My experience with DriveTime, both dealerships, one on West Colonial, and the other in Sanford, were THE BEST. Everyone did everything they could to get me into my first car, and my second car was even better, they were all so helpful. I will definitely tell everyone I know about DriveTime. Thank you so much.

I got a car from DriveTime and discovered it was not going to work for my 6 foot husband in the passenger seat so we had to return it in the five days allotted. Came in, the staff was awesome in helping me and did what they could to get me in another car and kept my payments the same. All went so smooth!! The staff at the OBT store in Orlando, FL was awesome. I recommend Stephanie ** and Chris. They were both great.

Awesome service and straight to the point. :) Very happy!

Lance and Jessica did a great job and very helpful in the selecting and purchasing process.

DriveTime really was able to get me into a new car even when other dealerships and banks wouldn't finance me. Payments are relatively low based on what you get and I also get a warranty which most used car dealerships don't give.

They help me get a great car for a decent price. The only thing I am not happy with is the monthly payment. I feel like it could be lower considering they are there to help people gain credit. Also the price of most vehicles on the lot are over KBB value. But happy overall.

The first vehicle I got had a lot of cosmetic issues. I had no problems changing to a different vehicle. I thought it would be but I picked a new car. I was on my way.

Waiting time was bad, bad, bad - It was good after sitting for 5 hours one day 'cause system was down and 3 1/2 hours the next day.

I really had a good experience at DriveTime despite missing out on the car that I originally went in for. The sales staff were very polite and knowledgeable.

I was greeted when I first walked in the door. They sat down with me and did the paper work first. After that, we looked at the vehicles. Once I picked out the car I wanted, they did what they could to get me that car. They did not try to talk me into a car more than my price range, they really worked on getting me the one I wanted. Thank you DriveTime.

The staff at DriveTime is welcoming and amazing. I can be a picky person and Charissa ** just goes above and beyond what I would expect. I've leased a vehicle through DriveTime, she helped me then and now with my purchase, the experience was even better!

The gentleman that assisted me was kind, knowledgeable, and very professional. He answered questions and ensured that I understood. He did everything it took to get me into a car that I love and can afford! Management was available to assist, and financing was honest with me about what I needed and what I could afford.

Nerdeo was a very reliable salesman.

I was out of town for family and I was able to get approved over the phone. And when I walked in, the process was drama free and I was able to drive away in a Ford Explorer that I absolute love. Thank you Alexandra!!

We had a wonderful experience getting our 4th car.

I had an amazing experience at DriveTime! They were very nice, personable, and professional. All information about any of the vehicles I looked at was given to the fullest.... I would definitely go back for my next vehicle! Thank you!

Zachery and Dan at the Huntsville store was very helpful and stayed after hours to help our family to find the perfect car for us. Thank you!!!!

I went to Drive Time hoping to find a decent car. No such luck but I needed transportation. I was sold a vehicle with a salvage title without my knowledge. The vehicle started having issues within the first week. When I took it to their repair company they said nothing was wrong with it. But when I took it to the dealership they found issues totaling more than what the car was worth! I let it go back.

Very easy and understanding. Worked with me on a 2nd car within my means.

I was very happy with ANNA.

Just got a car and it was easy and great to deal with Jovan.

So I lease a car from the Drivetime in Huntsville, AL. and after the first payment I ran into a little personal problem and called to get an extension or ask if I could make double payments when the next payment due. They didn't help me at all. I called and talked to three different people and still no help. I would not recommend anyone to lease a car from them because if it comes to something serious they will not care. I am so hurt I had to let my car go after only having it one month. I think they should have at least heard me out.

I worked with David at the Fairfield Ohio location and he was absolutely wonderful!!!!! Very smart and very helpful and has the best of manners!!!!! He deserves a raise. This man rocks!!!!!

Everyone was so attentive and sweet, my time flew by there and everyone listened to all my concerns. My sales guy was a blast to work with! It almost makes me want to work there!! Great job! I always recommend people to your dealership just because they are willing to work with you and they treat you like a human being. Thanks!!

After 1 day the car did not start. When I spoke to the managers about it they were rude and condescending. I returned the car. Had trouble getting my down payment back and still do not know if the automatic withdrawal has been cancelled. Plan on contacting the Attorney General from this state and report it.

I lease 2005 Hyundai Elantra. I like the car a lot. Thank you, DriveTime.

Pricing was 2,000 over KBB but expected. Headlight assembly needed to be replaced. Otherwise very satisfied!

I went to DriveTime in Arlington, TX and did not know what to expect. I met an awesome sales representative by the name of Anthony **. He got me the truck I wanted and made the process so simple and easy. I am recommending all my family and friends to DriveTime.

My daughter and I went into DriveTime. Matt was there and talked with my daughter, put on Nickelodeon, got her a drink, etc. Joe sat with me and explained everything thoroughly and didn't push the sale but let me make all my own choices. Very good experience.

The overall experience is good, just need to go over the payment history before accepting vehicles.

Joseph from DriveTime on Glendale Avenue and 51st provided the most excellent customer service. He went out of his way to find me my perfect car. I would recommend DriveTime to everyone anytime and all the time.

My car buying experience was a pleasurable experience. Moniqua ** was a jewel in assisting me with my 2009 Kia Sorento. There were ONLY one negative---I had several choices to pick from... I think I made a right FINAL choice. I have referrals to make in the near future.

I loved my experience!!!!! Everyone was so nice and helpful. Left with a big smile on my face and will tell all my friends.

I went and they gave me the assistance I was looking for. They told me everything I needed to know and helped me on my decision of payment. I never thought I'd be treated in very kind way. I am very grateful. Thank you DriveTime for my purchase in my very own vehicle.

From the time I stepped onto the lot til the time I drove off in the truck of my dreams, my experience was A+. Everyone was professional and I never felt they judged me just because of my low credit score. I will definitely be a returning customer and refer friends with their referral bonus program. Thank you DriveTime!

I had a good experience with DriveTime. The staff was friendly and helpful. The only negative with my experience is that it took a very long time. I went in the first time and it took approximately 2 hours to get approved and get into a test drive. I had to make a second trip after picking the car because I forgot my paystubs. After we returned it took another 3.5 hours to get the loan paperwork signed, 2 of which we were just sitting in the waiting room.

They help me get a car. Aimee was great and I thank you all very much.

I enjoy the fact that I'm able to get a nice car with good coverage. Enjoyed the staff at DriveTime. Wish the process could have been a little faster, but on their behalf, they were busy. After I pay this car off, I plan on making another purchase from DriveTime just for the no hassle easy approval.