DriveTime Reviews

August 23, 2013 I leased a Chevy trailblazer and loved it but it was really too big and did not need the space just needed to get into something. Now I have a 2006 Hyundai Santa Fe. I have had great people every time. Terrence, Jeff, Huntleigh, and Josh - love them all. As long as DriveTime is in business when I need a vehicle, I will deal with them.

I brought a car and I'm so blessed to buy one from you guys and I'm very happy thanks again....

I purchased a vehicle from DriveTime in 2014 of March. I have had nothing but problems with this SUV. Every month it's something different - my brakes making horrible noise, yet nothing is wrong with them. My engine blew and I was out of a vehicle for three weeks. I only had the car for one week when this happened and yes I had to pay for a car that I did not have! Then after I got it back three weeks later, it was in again because it would not start. And now three weeks later all the check lights are on again. So I got sold a car that is broken and Will they give me a better car? I'm sure not!! Wish I could get a different car!! Very unhappy. Will not get a car from them again!

Based on the complaints I have read! I guess I am fortunate the repairs were made under the 30 day warranty. I am angry because they knew the AC needed a new compressor and thermostat, but sold the car to me hoping the temporary fix they had put in place would last 30 days and I would be stuck with the $1051.00 cost to repair. I would have too had I not had a death in my family causing me to put several hundred miles on the car. I will never go back to the Ocala location. The manager is lazy and dishonest. Ron, the sales rep acted like we were inconveniencing him.

I appreciate the fact that Drive-Time contacted me so quickly. We are working on a resolution.

I loved the staff at drive time - they really worked with me getting a car. Thanks very very very much on the low nite.

I just stop by the store to ask few questions regarding a new car and ending up getting the car I want the same day. I'm so happy with the way they handle my concerns. Thank you very much....

I have been charged more than $23,000 for a vehicle worth less than $5000 according to Kelly Blue Book! This was my first time buying a car on my own and the 2009 Hyundai Elentra has had the transmission replaced TWICE in less than 8 months and the tried replaced due to the faulty alignment that was present when I first bought the car!

Overall was a good experience. The staff was friendly and helpful. I do believe after some research that I was overcharged somewhat for the vehicle that I purchased and also by the time I got home I had to get a tire repaired that was low on air pressure when I test drove the truck and I just assumed they did more than just air up the tire. Overall so far, I am very satisfied with my purchase.

Purchased vehicle on March 3. 5 minutes after driving off lot engine light was on. Took it back immediately they said my gas cap wasn't tight. Took it home, I really like truck ever since then the engine light stays on and "gas cap" light is on now too. It's been serviced 3 times, not to mention it will stall out while in reverse. Just yesterday it started alarming the alarm and doors are locked but all dash lights are on in vehicle plus my radio is playing with truck beeping like crazy, lights flashing, gauges going nuts but my keys are in my hand. The panic button on keychain doesn't stop it and it's not remote start. All electric is going nuts with no keys in ignition.

Purchase of VW Jetta - Justin and the management were very nice and helpful.

My sales rep was Loni, my experience was pleasant and simple. I would recommend Drivetime to anyone looking for a new ride regardless of your credit.

Very good people. Sales people GREAT. Very helpful.

I was very pleasantly surprised by the many extra services that were provided in the steps up to and including the sale. Pulling the cars up to look at, very clean cars inside and out, popped the hood, trunk and doors. Providing Carfax. All the staff was very friendly. Prices were good. We will buy here again, no doubt.

Araceli was a great salesperson. While I walked in having a difficult day, she made the experience and the process pleasurable.

Mike was the best, already recommending people to come and speak with him. Went to several dealerships, NONE were like Mike, he is the best.

Well, where should I start. Let's just say a month after I purchased my car, I had to take it to the shop. The ac was messed up and my oil was black. Not to mention, my brakes are squeaking and scrubbing. So the inspection that was promised to me wasn't done. Not to mention, I set up payment arrangements on the past due portion on my account through the web portal to automatically be drafted out of my account, got a confirmation number/approval code and woke up and my car was gone. I was told by someone at Drivetime that although the web portal allows you to set up eft drafts, that it does not mean anything. When I called before I set up the payment, I told the representative my plans and I needed her to reset my account, so I an set it up, she said ok, that was fine and she reset my account. I'm very pissed because if you are not going to allow what your web portal says, then why is it an option for customers to set up efts. When the portal gives you confirmation/approval. It makes no sense and am very disappointed.

This is the second time I am bought a car from Marco. Marco and Joseph were so awesome they were friendly and worked to get me everything I wanted. I was in a car accident and had a new car within a week. I recommend DriveTime to everyone.

Like the song says... Clap along if your HAPPY and I sure am. As soon as you walk in the door your greeted with a smile and a "How may we help you?", which is great because you feel welcomed. Once you meet your sales rep, it's all about you and what you need. More importantly how they can help you get in a car that you like and CAN afford. It's not like other places that seem like they need to make their quota and try to get you in a car you can't afford. The staff is there to make sure you get a car you like and can afford. There is plenty of options to choose from and if you don't want a car, they don't try to get you to stay and force your hand. I highly recommend DriveTime to 1st time buyers and anyone who is looking to buy a car.

Michelle was awesome. She drove to Glendale to get the car that we wanted and did purchase. She was so friendly and helpful. The experience of signing papers was awful. The Mgr ** was supposed to go through the paperwork. For about an hr, I watched him talking with other customers who were working with someone. At one point he just stood there watching someone else work. He did not even act like he worked there. If not for Michelle we would have walked out. I think you would have more business if not for **.

Our experience has been Awesome! This is our 2nd vehicle purchase. Because of Elena and her Team at Decatur Blvd., Las Vegas was very hospitable and Family feeling oriented. We return for our next family vehicle. I Highly will refer their service to friends and family in a heartbeat! Our experience is very personal and non-pressure like any other dealer would be like.. Thank You DriveTime Family for helping and understanding. And just being humble.

It is good to go to a place where people are smilling and so willing to help. The salesman, Mr. **, was excellent. He took time with me first to see what car will fit our budget and down payment. Then he took extra time with my husband, driving him around, and listening to him which, believe me, is more than a miracle because my husband will talk, talk and talk forever. I am so happy we went to DriveTime and when we decide to buy another car, that is where we will be going first. God bless each member of the Tallahassee Staff.

Purchased a vehicle from DriveTime in Conyers, Ga. and within a month had to take the vehicle to a shop for a knock in the front end and excessive tire wear. The shop found "excessive rust" under the front end of the vehicle and stated that there was corrosive rust on the frame of the vehicle. I contacted DriveTime who had me take the vehicle to a second shop for another opinion. The second shop called DriveTime and reported that the rust had damaged the sub-frame of the vehicle and that they did not feel comfortable working on the vehicle and that the vehicle was not safe to drive. DriveTime reviewed pictures of the vehicle and stated that it was only surface rust. I then took the vehicle directly to Ford. The Ford mechanics found "Heavy rust on pinch welds (sub-frame) to the point of metal flaking off" and stated "this vehicle should not have ever been sold." So after three shops (including the company that built the vehicle) found significant frame damage because of rust, do you think DriveTime took responsibility for selling an unfit vehicle? Of course not. "Just surface Rust". At this point, I have been stonewalled by DriveTime saying that Customer relations is the highest point of escalation and that there is no one higher for me to talk to.

The staff was very friendly and answered all my questions and concerns. No pressure to purchase on the spot. My salesmen Glenn went above and beyond to help me find a vehicle within my budget and needs. I would refer everyone and anyone to purchase a vehicle from him.

It was an excellent experience. My salesman & his manager stayed after hours, 2 1/2 hours actually, & did it with a very positive attitude & didn't make me feel rushed or as though I was putting them out. They were also so very helpful with finding me my new car. Will for sure refer others to DriveTime!

Had a great experience. Everybody at office very polite and professional. Roberto was my agent, always following up with me with whatever I needed. Great service.

I did some car hunting on the DriveTime website. I found the car I liked and decided to call for a appointment. When I arrived I was pleased to see the car I liked was waiting for me at the front door. The process was fast and everyone was really nice and made sure I left happy. Team Arlington did a great job on selling me the car. I definitely will recommend DriveTime to my friends that need a car and struggle with credit problems.

I had a wonderful experience going to the DriveTime on Cassat Ave in Jacksonville, Florida. Derric and Chris were so much help. The process took under one hour and they made us feel just like family. They made sure my son and daughter were comfortable and had plenty of popcorn to eat. I want to go back and give everyone hugs and hi-5s. Everyone that worked there was so loving, caring, friendly and made sure that the customer felt just like they were a part of their family. This place gets 10 stars from me.

Art was very nice and helpful. I would recommend him to anyone. The staff was great. Thanks Art.

Joe gave me extraordinary customer service. I felt my car purchasing experience was effortless with Joe at DriveTime.

Everyone was very helpful from the salesperson to the finance manager. I would really consider buying at DriveTime Duluth, GA again. Thank you for this wonderful experience.

The same day we drove off the lot the car broke down and for three days we have tried to figure out what would happen. Customer service has not helped us get back in a car. They just continue to ask for money from us. We had to pay the tow fee and we have not had a car for three days. We keep getting the run around from the dealer and customer service. NO one can answer our question about the car or our money being returned. Also customer service will not help us get a rental while we are out of a car. We are also being asked to pay a return fee of $200 after the car broke down the same day we bought it. The actually sales reps were very friendly but that was the only people who have helped.

I had an amazing experience! Being alone to handle purchasing vehicle was welcomed and given options which was very nice! Everyone was very friendly and helped so much and I had to be to work and everything was done in a timely manner! Staff was AWESOME.

I ended up getting the payments I wanted and the down payments I wanted, but I felt really pressured to buy the warranty. And I did.

I went with my mom to test drive a car through their new lease program. A day prior, they showed my mom and her friend a Kia that she was interested in. Unfortunately, it had a front alignment issue, vibrated over 60 mph, and pulled to the left during braking. Today, I test drove a different car and it was crappy. The car has a rattling noise every time we hit a bump in the road or go over a hump. Then there was the brakes. The salesman said every car has different braking pattern. I said **! The worst thing about this car was the brakes would not engage unless the brake pedal was pressed almost to the floor.

Rick was very helpful. He took care of me each and all 3 times I came in to process my purchase. He was friendly with my kids and was very informative. Very happy with my purchase so far.

I bought a car from Drive Time Plano and very please with the service provided. Will recommend many of my friend to visit that location.

I'm glad to know I'm covered as far as maintenance and reliability. This company is great for first time car buyers who are committed to building a great credit score.

Besides the process taking longer than they would of wanted, I would recommend to all my friends and family.

I had a wonderful experience with Drive Time. My sales rep Larry did an awesome job helping me. He was very thorough with the information he gave me and with questions that I had. He also has excellent customer service skills. I would highly recommend you all to any one that I know who is searching for a vehicle.

I had been renting a car from enterprise for the last three months and desperately needed a car. I applied for DriveTime online, was approved and came in. Everyone was so great and helped me so much. Thank you DriveTime!

My experience at DriveTime was exceptionally good. The entire staff was friendly, very professional, and actually on point as to helping me choose the perfect vehicle for myself. I told the saleslady what I wanted and she took me straight to it. I absolutely love my 2011 Mazda Tribute. Thank you DriveTime for giving me my freedom back.

The sales staff were friendly and helped me choose a car. The process was quick and efficient. I would recommend Drivetime to all my friends and family.

This is my second car with "Drive Time". My experience has been extraordinary!!! The customer service is very good; the sale reps are looking out for the best of interest of my well being. Making sure I'm getting what I want and the price is right for my budget.

So I bought a car and 3 days later I was stuck. It overheated about 40 minutes after warranty place closed. I finally got it back to drivetime to exchange it for a different car and I was shown the most horrible cars on the lot. Then after I said I could put additional money down was shown cars outside my criteria again. The cars I was shown had a cheaper sticker price and 30,000 more miles than the car I initially bought.

I could not ask for a better experience than what I had at DriveTime on independence in Charlotte NC. Friendly and supportive staff. Would definitely recommend to my friends and family wanting to purchase a vehicle.

Nicole was very helpful getting me in a car. She explained everything to me and had all the paperwork ready for me when I came in. I am from out of town and she helped a lot. I would recommend this lot to go to for other people and look forward to being a loyal customer.

The salesmen who helped me was magnificent. Determined to assist me through difficult decisions with buying a new car. He made me feel welcomed.

My wife and I liked our initial visit. We didn't see but one car on lot that we liked and bought. The online financing was easy and fast. We bought a 2006 Volkswagen Passat. The salesman was not pushy. We got the extended warranty, gap coverage, and active anti theft.

They first got me into a vehicle that was having mechanical problems, but the issues were immediately attended to as promised. I then expressed to them that I was uncomfortable committing to that vehicle so they switched me out to another vehicle of my liking.

We visited the DriveTime on Az. Ave. in Chandler and were very impressed with Michelle and Humberto. They help us find the exact car we wanted and spent several hours working with us. They had to bring two cars from other lots and were happy to do so. This was a very nice experience.

My experience with DriveTime, both dealerships, one on West Colonial, and the other in Sanford, were THE BEST. Everyone did everything they could to get me into my first car, and my second car was even better, they were all so helpful. I will definitely tell everyone I know about DriveTime. Thank you so much.

I got a car from DriveTime and discovered it was not going to work for my 6 foot husband in the passenger seat so we had to return it in the five days allotted. Came in, the staff was awesome in helping me and did what they could to get me in another car and kept my payments the same. All went so smooth!! The staff at the OBT store in Orlando, FL was awesome. I recommend Stephanie ** and Chris. They were both great.

Awesome service and straight to the point. :) Very happy!

Lance and Jessica did a great job and very helpful in the selecting and purchasing process.

DriveTime really was able to get me into a new car even when other dealerships and banks wouldn't finance me. Payments are relatively low based on what you get and I also get a warranty which most used car dealerships don't give.

They help me get a great car for a decent price. The only thing I am not happy with is the monthly payment. I feel like it could be lower considering they are there to help people gain credit. Also the price of most vehicles on the lot are over KBB value. But happy overall.

The first vehicle I got had a lot of cosmetic issues. I had no problems changing to a different vehicle. I thought it would be but I picked a new car. I was on my way.

Waiting time was bad, bad, bad - It was good after sitting for 5 hours one day 'cause system was down and 3 1/2 hours the next day.

I really had a good experience at DriveTime despite missing out on the car that I originally went in for. The sales staff were very polite and knowledgeable.

I was greeted when I first walked in the door. They sat down with me and did the paper work first. After that, we looked at the vehicles. Once I picked out the car I wanted, they did what they could to get me that car. They did not try to talk me into a car more than my price range, they really worked on getting me the one I wanted. Thank you DriveTime.

The staff at DriveTime is welcoming and amazing. I can be a picky person and Charissa ** just goes above and beyond what I would expect. I've leased a vehicle through DriveTime, she helped me then and now with my purchase, the experience was even better!

The gentleman that assisted me was kind, knowledgeable, and very professional. He answered questions and ensured that I understood. He did everything it took to get me into a car that I love and can afford! Management was available to assist, and financing was honest with me about what I needed and what I could afford.

Nerdeo was a very reliable salesman.

I was out of town for family and I was able to get approved over the phone. And when I walked in, the process was drama free and I was able to drive away in a Ford Explorer that I absolute love. Thank you Alexandra!!

We had a wonderful experience getting our 4th car.

I had an amazing experience at DriveTime! They were very nice, personable, and professional. All information about any of the vehicles I looked at was given to the fullest.... I would definitely go back for my next vehicle! Thank you!

Zachery and Dan at the Huntsville store was very helpful and stayed after hours to help our family to find the perfect car for us. Thank you!!!!

I went to Drive Time hoping to find a decent car. No such luck but I needed transportation. I was sold a vehicle with a salvage title without my knowledge. The vehicle started having issues within the first week. When I took it to their repair company they said nothing was wrong with it. But when I took it to the dealership they found issues totaling more than what the car was worth! I let it go back.

Very easy and understanding. Worked with me on a 2nd car within my means.

I was very happy with ANNA.

Just got a car and it was easy and great to deal with Jovan.

So I lease a car from the Drivetime in Huntsville, AL. and after the first payment I ran into a little personal problem and called to get an extension or ask if I could make double payments when the next payment due. They didn't help me at all. I called and talked to three different people and still no help. I would not recommend anyone to lease a car from them because if it comes to something serious they will not care. I am so hurt I had to let my car go after only having it one month. I think they should have at least heard me out.

I worked with David at the Fairfield Ohio location and he was absolutely wonderful!!!!! Very smart and very helpful and has the best of manners!!!!! He deserves a raise. This man rocks!!!!!

Everyone was so attentive and sweet, my time flew by there and everyone listened to all my concerns. My sales guy was a blast to work with! It almost makes me want to work there!! Great job! I always recommend people to your dealership just because they are willing to work with you and they treat you like a human being. Thanks!!

After 1 day the car did not start. When I spoke to the managers about it they were rude and condescending. I returned the car. Had trouble getting my down payment back and still do not know if the automatic withdrawal has been cancelled. Plan on contacting the Attorney General from this state and report it.

I lease 2005 Hyundai Elantra. I like the car a lot. Thank you, DriveTime.

Pricing was 2,000 over KBB but expected. Headlight assembly needed to be replaced. Otherwise very satisfied!

I went to DriveTime in Arlington, TX and did not know what to expect. I met an awesome sales representative by the name of Anthony **. He got me the truck I wanted and made the process so simple and easy. I am recommending all my family and friends to DriveTime.

My daughter and I went into DriveTime. Matt was there and talked with my daughter, put on Nickelodeon, got her a drink, etc. Joe sat with me and explained everything thoroughly and didn't push the sale but let me make all my own choices. Very good experience.

The overall experience is good, just need to go over the payment history before accepting vehicles.

Joseph from DriveTime on Glendale Avenue and 51st provided the most excellent customer service. He went out of his way to find me my perfect car. I would recommend DriveTime to everyone anytime and all the time.

My car buying experience was a pleasurable experience. Moniqua ** was a jewel in assisting me with my 2009 Kia Sorento. There were ONLY one negative---I had several choices to pick from... I think I made a right FINAL choice. I have referrals to make in the near future.

I loved my experience!!!!! Everyone was so nice and helpful. Left with a big smile on my face and will tell all my friends.

I went and they gave me the assistance I was looking for. They told me everything I needed to know and helped me on my decision of payment. I never thought I'd be treated in very kind way. I am very grateful. Thank you DriveTime for my purchase in my very own vehicle.

From the time I stepped onto the lot til the time I drove off in the truck of my dreams, my experience was A+. Everyone was professional and I never felt they judged me just because of my low credit score. I will definitely be a returning customer and refer friends with their referral bonus program. Thank you DriveTime!

I had a good experience with DriveTime. The staff was friendly and helpful. The only negative with my experience is that it took a very long time. I went in the first time and it took approximately 2 hours to get approved and get into a test drive. I had to make a second trip after picking the car because I forgot my paystubs. After we returned it took another 3.5 hours to get the loan paperwork signed, 2 of which we were just sitting in the waiting room.

They help me get a car. Aimee was great and I thank you all very much.

I enjoy the fact that I'm able to get a nice car with good coverage. Enjoyed the staff at DriveTime. Wish the process could have been a little faster, but on their behalf, they were busy. After I pay this car off, I plan on making another purchase from DriveTime just for the no hassle easy approval.

I worked with Quince in the entire process. He was very knowledgeable about everything that I asked. He made sure to cover every area that we talked about. He was concerned with my wants and needs as if they were his own. He contacted me on several occasions to ensure that I was interested in buying a vehicle.

The sales associates were very professional, they made me feel comfortable while waiting to purchase my vehicle. They would say "we will be right with you" or "someone will help you soon". They went over the car inspection check list with me. Each document I signed was explained before I signed. It was a pleasure doing business with DriveTime.

Good, nice salesmen willing and very patient with us, I have recommended to co-workers looking for a new car.

Love how they work with you and for you.

It was a great experience dealing with people who really make sure you are able to get what you want.

Everybody were friendly, and everything was fast and excellent. I'm glad that I went there.

All of the salesmen and gm were very nice.

Omar at DriveTime was awesome! He made buying a car such a pleasant experience. I will definitely be recommending DriveTime to my friends!

The overall experience was good. I went to DriveTime because they has the vehicle I wanted. The saleswoman was very friendly and professional. Not very knowledgeable about the vehicle however. She said the dog lights were broken but actually she didn't know how to turn them on. Also my car was a '94 and too old for a trade which I really didn't like.

Woody was awesome to work with. Very polite and straightforward. Great experience, got me the car I wanted. Woody deserves a raise

The team was very helpful in making sure that I had the best car for me. I really appreciate their customer service and support.

I am deaf. I always to worry about my credit isn't developed and my car was broke. I have a hard time with no car. I went to different company that I want new car then turn me down over credit isn't developed. My mother suggested me go to DriveTime. I told dealership that I need new used car and help my credit go up. They helped me a lot and look for best price. I picked the new car. They sold me a new car. I am grateful that I can going to work and school! Thanks to DriveTime as lifesaver!

My 2010 Galant is exactly what I needed, runs great. The Cassat DriveTime was very helpful to get me in to a great car for a good price in what felt like no time at all.

My Drivetime experience was great. :) Thank you drivetime.

The sales person that I had in the beginning was very nice and pleasant. I called him from work to let him know that I had decided on the Nissan Altima and that I did not want the extended warranty, but when I got there I was greeted by Byron. He was flat-out rude, who tried to belittle me because I didn't want the warranty. He said, PLEASE MAKE ME UNDERSTAND (like he was speaking to a 10 year-old). He was so pushy to the point that I walked out. I understand that DriveTime would much rather sell a car to someone who is willing to purchase the extended warranty (which adds 20 MONTHS to the life of the loan) than to sell to someone who is willing to purchase their own warranty without the interest rate. Byron did call to apologize after my husband called, but not before then. I told him that I do not trust him now and I was afraid that he may do something to the car.

The process was easy and fairly quick. All the staff members were nice and friendly

Great experience, amazing service, beautiful cars. Very professional, friendly and happy to assist me in finding my new wonderful car. Very pleased and a loyal customer.

I was very satisfied by how they worked with me getting into a reliable car, their customer service & explaining everything for me to understand! Thank you.

I love to visit the showroom on West Broad in Columbus Ohio. They all was very nice and told me they can help me. I was so happy to hear that. I will be telling a lot of people about this on Facebook because that is where everyone on these days. Thank you once again.

I am unexpectedly pleased w/ the services provided by Drive Time. Everyone was very knowledgeable about all the services provided. I actually felt like they cared about me being able to get a vehicle. Like it was more their "pleasure" than their job. I will & already tell anyone with the slightest notion of buying a car.... "Go with Drive Time, and EVERYTHING will be just fine."

The staff at DriveTime were knowledgeable, courteous and extremely pleasant. I would recommend them to anyone without hesitation. It was nice to be able to walk in a car dealership and not feel as if you owed them something. Great job, DriveTime.

The overall experience was very good. I went back to purchase a 2nd car because of my previous experience. I purchased the car on 4/23/14.

There was nothing but great salesmen helping customer.

DriveTime was upfront and worked well with us. Omar, our agent, did not pressure us at all and helped us quickly. We got the car we wanted with no issues. Thank you.

I would like to say that my total experience with the staff at DriveTime was outstanding. Each person that dealt with was very patient and knowledgeable. I was made to feel real comfortable and I would highly recommend DriveTime to all my family, friends and associates. Thank you so much for doing business with me.

Truly nice and professional. Proud to be a customer!

I would like to thank the people at DriveTime for the outstanding customer service that they provide. I was very nervous about having to buy a new car. The salesman made me feel at ease. I like that from the time I walked in to the time I left took about 2 1/2 hrs. They never gave me the run around, worked with the down payment I had. I will definitely send people there who ask me where to go. Thanks for making this car buying experience a great one!!!!!!

Overall good experience.

The people there were very nice and they worked very hard to get me into a new vehicle. I always had to settle when I bought a car but not at DriveTime. They got me into something that I liked and wanted. I would highly recommend DriveTime to everyone.

DriveTime car sales staff was kind, patient and knowledgeable. They made buying a car very painless and I would recommend all my family and friends to them. I sent my parents there and they bought a car as well.

I was very satisfied about my car.

The staff was very attentive to my need of a new car. They helped me out by getting around town to get the paperwork I needed to get the car. The price of the car with everything that is attached to it basically buried me in this car financially. The interest rate is extremely steep. I do like the pay down option within 60 days. That I hope to be able to take advantage of that is the only way I can afford this car.

Drive Time has excellent customer service. They help you get into something you can afford. They were friendly and very helpful. I would recommend DriveTime to anyone.

My experience at Drive was wonderful. I was treated with great customer service, greeted soon as I got out on my car. Throughout my progress I thought I was gonna get turn away but somehow my salesman worked wonders. I love my new car and I am very satisfied with Drive in Nashville, TN River Gate location.

We were treated with utmost respect. They took time to make sure we got what we wanted. We would be very happy to refer one of our loved ones or a friend. Thank you very much for an awesome SUV.

I felt like a bait and switched happened. After they ran my info and gave me the choice of five vehicles, I decided that I wanted the 2012 Mazda 2 red color. It was priced at $13,100, which I thought was reasonable. I told the rep Justin that I wanted the red one. He and other rep Kimberly, told me that they had a red one available. When I showed up, they only had the black Mazda. Now I checked this red Mazda out through and through carefully, your website specifically stated this vehicle was at the Irving TX location. When I mentioned this to Justin, he fed me some lie about how the cars are at different lots and that it would be a huge hassle to get a vehicle from one dealership to another, which I found to be very strange and out of the norm of a NORMAL dealerships.

Currently leasing a car from DT. Richard the sales person was very kind. He was not pushy at all. He explained everything in detail. He has wonderful customer service skills.

I saw the commercial online for DriveTime and was talking to my sister and she also bought a car from them so that is the reason why I went into the dealership to speak with them. Upon arrival, I spoke with Tim the manager who was nice and very helpful and matched me up with Calvin. Calvin was very helpful during my first visit and was understanding that I was just there to view my options and did not pressure me into buying a car. I arrived again a week and a half later and was greeted by Calvin and he told me that they received more cars that matched my wants that I explained to him previously. I am happy with my Pontiac Torrent and will recommend the Drive Time on 59 in Houston Texas.

I was honestly amazed at how friendly the people at Drive Time are. I was also amazed that I was able to walk out of Drive Time with my own car. It was the first place I went when I decided to car shop and I left with a 2005 Passat. The whole experience was fantastic!!!

I had a very good experience with Drive Time. My salesperson, Latesha, was very knowledgeable and very patient with me. Although, the process took longer than I would have liked, it was still a very pleasant experience.

Everything was perfect but a full tank a gas would've got the five stars.

I was very happy with the sales people. They all were friendly and very helpful. Justin explained everything very well. My experience was quick and I was driving in no time.

After having been in the automotive industry for 21 years in car sales, I will say that my experience with DriveTime has been an excellent experience. My overall purchase satisfaction has been a 5 star quality. My thanks to everyone at DriveTime for not only helping to get a new car but also for providing me with 5 star service. God bless you all.

I purchased a vehicle 4-17-14 and was very pleased with the staff and the vehicle.

2009 G6 - Service was awesome and Chris and Kevin the manager was very professional and made me a satisfied customer.

The people there was really nice and got me just what I wanted/needed!!

I highly recommend drive time! We had an amazing salesman. They were personable, interacted with my kids, and were patient. I love my car!

This was a very easy process obtaining a new vehicle and turning in the previous vehicle. Thank you.

Fast, accurate, and friendly. They made me feel very comfortable. They went above and beyond to put me in the car I wanted.

Staff was professional and courteous. Thank you!

Rush, everything was rushed. The salesman got upset because I wanted to check the fluids in the car. Who buys a used car and sign that they are full before you look at them? That's crazy. Oil, transmission, anti freeze, brake, power steering fluids, these are essential. Everybody was just in a rush. Even when I tried to set up my direct deposit for my payment the salesman wanted me to give him my password and other information because he could not wait a few minutes so I could set my own without giving him my banking info.

The Raleigh store the whole staff are superstars.

Thank you for helping me get back on the road to success.

I went to the Indianapolis location (Shadeland Ave) and took care of everything with the only thing needing to be done when arrived in Columbus, OH to pick up my vehicle was to complete contact, pay downpayment and drive away with my car. When I got to Columbus everything went downhill real quick. They did not have the right vehicle out or ready. The vehicle I was to get was in the garage needing a battery. I was told that I needed $1800 down instead of the $1200 I was told. Needless to say I was quite frustrated as I and my wife had taken off the morning from work and clearly anticipated returning with a car and ready to go to work for the afternoon. We ended up leaving with no vehicle and on our way to the interstate to return home we got in contact with Larry ** at the Indianapolis location to let him know of the problems that had taken place.

Great service. Truly the best car buying experience I've ever had and we got a great car and the one that we wanted.

Buying a car from you guys was easy and painless. Thank you.

This has been the best experience I have ever had buying a vehicle. The staff and general manager were over the top in customer service and I will definitely recommend them to all my friends as a place to purchase a vehicle!!!

My experience at DriveTime was great. I got great customer service and the sales representative was very friendly and detail. I would recommend DriveTime to anyone.

I received royal treatment while at DriveTime. There was no pressure to purchase and the cars were already priced affordable, so there was no need to negotiate! Great experience!

I have a wonderful visit at DriveTime. Shon was a wonderful salesman. Got me in a vehicle I really enjoy. And the customer service was great. Thank you.

Staff was friendly and knowledgeable. Helped me through each step and ensured my satisfaction.

Drivetime Memphis Winchester - I believe it's a great car company to purchase a car from. The first salesman was not polite at all. I went back and spoke with a different salesman and he made me feel comfortable to stay and reconsider getting a car from DriveTime.

If I ever need a good used car DriveTime is the place I Go to. Thanks DriveTime.

Terry ** was very thorough. Answered all of my questions and explained everything to me. Very patient young man and polite.

OMG, I had the best time. They were awesome. They knew exactly how to handle everything and had us on point.

The place was clean. The employees were well dressed and felt comfortable like they were not going to rip me off.

This is the second time we've had to use the total loss protection plan through DriveTime. The first time was over a year ago and was a very pleasant experience. This time however was less than pleasant. I visited the branch on a Monday to look at our options for another vehicle. I chose an 06 Kia Sedona to look at and most likely to take home. From the low quality pictures I was shown, it looked to be in decent condition and it was within our price point. My husband and I returned on Wednesday at 10 am to test drive the Sedona and fill out the paperwork.

I enjoyed working first with Louis who brought over the manager Olivia ** who explained the process. After a couple of days, I received a call from Jackie who was very easy to work, talk and relate to!!!!! The day I picked up the vehicle I was greeted with a smile and when Jackie and I met it was comfortable. She did an excellent job of showing me the car, reviewing all that she needed to for the car. Olivia explained everything concerning the contract. I was pleased. Jackie zoom!!! I didn't like the fact that the car had mix match tires plus one tire will need to be replaced soon.

They were great at getting me to the right car at a great price and told me about all the extras.

People were nice and friendly.

I would recommend everyone I know to buy a vehicle from DriveTime. The process was very simple and not time consuming at all. The staff was extremely friendly. I never felt pressured at all. They made 100% sure that I was well satisfied with the vehicle before I left and went over every single detail of it. I'm ecstatic that they offer a 5 year 50000 mile warranty. It gives me peace of mind with buying a used vehicle. Best of all is I got a very fair price and decent interest rate considering my credit score. Overall the best car buying experience I've ever had.

At first, I thought the vehicle was a little overpriced, but when I took her home and had a chance to check her out, everything had been checked and was all working great. Just wish they would throw in a free car wash every week. :) Charles was an excellent person to work with and the whole process was just great.

Purchase experience - one word, Awesome!

The only issue we had during our purchasing experience was a mechanical issue with the first and second cars we picked. Both cars were the same make and model. Must be a manufacturer's issues since they had the same problem.

I think the salesperson was very fair, did a good job by selling us a car. Everybody in the building was very nice and I am very much thankful for all their help in the process.

I love Drive Time! I recommend them to everyone who is leasing or financing a vehicle! Super great prices, friendly staff and very concerned about you and your vehicle. I had to get into a new vehicle after my car accident and they helped me with every step 100%. It was a busy day at the dealership and I waited for hours and ended up being there all day which I didn't mind at all. They checked on me every minute and hour and offered to buy me lunch. They even filled my new car all the way up just for being patient and waiting on such a busy day. I love my Drive Time staff at the Lafayette road store. :)

My experience at DriveTime was well above excellent!!! Felicia and Drew are the best!!!

I was satisfied with my experience at the DriveTime in Jackson, MS. The salesperson was very good. My only bad thing was how long it took me while I was there. I had to wait about 2 hours extra because something went wrong with the computer system and all my paperwork could not be submitted.

I gave a two star because the following day of having my vehicle purchased from DriveTime, the engine light came on the VSC light and OFF TRACK light came in.... But customer service I would give a 5 star because the ladies that serviced me were awesome.

It was a nice and pleasant, easy experience buying a used car from DriveTime. All the sales persons were friendly and helpful. They have a nice selection of used cars.

Had to take back the car I bought due to car not being in a condition that I felt comfortable driving.

My experience at Drive Time was great! We just went to check the cars only and in a couple of hours we were leaving with a car that met our expectations and well surpasses. The website was very useful and got contacted by you in a matter of minutes to set an appointment.

Our experience with DriveTime was awesome... very professional and easy to work with. Thank you for getting us into the vehicle we wanted. :)

I had 2 great employees taking care of me from start to finish.

My husband and I came into the Chandler, AZ location and worked with Estevon. Daryl helped us out too. Both were very nice and helped us find the right car for us without pushing. I would recommend this location to others for sure. We had a great experience and will be back for sure!!!

I recently had my household's second car completely die. I needed a car ASAP and I have bad credit and little money down and no trade so I was pleasantly surprised that Drive Time got me in a car for a little down, easy payments and the process from start to finish was so quick and streamlined. I am pleased with the vehicle we are leasing and look forward to working with them again, should I need to.

The managers and sales staff made it simple and fast to get my car and I have already recommended DT to my friends and family. I look forward to building my credit through DT and possibly purchasing my next vehicle with DT. Thank you for truly helping those of us who need it without making us suffer for our mistakes first.

Went to the dealership and approval within 15 minutes. I already have a vehicle picked out so we made arrangements to get the vehicle to the store. Papers were signed and I was out the door. Easiest process I've ever experienced.

We were amazed with friendly service we received during the process. When we pulled on the lot we liked the choices of vehicles available. The lot was neat and clean as well as inside. Liked the fact of determining what our budget before looking over the selection. Sales people pulled about 4 nice cars which was in our price range. We made our selection. I was a little disappointed with the interest rates but I do love the fact I have 60 days to bring more down payment money to lower rates and payment. That is a big plus. The process seemed long but went smooth and accurate. Everything was discussed. I did like the fact of seeing the history. It has been a long time since my last car purchase. I would highly recommend Drive Time to family and friends. At this time I am well please with the service, process, and my purchase.

The customer service at Drive Time was excellent and exceeded expectations. The customer service professionals went above and beyond to fulfill my needs in buying a vehicle. From start to finish everything was explained and there were no surprises. I'd recommend Drive Time Alte Mere location in Ft Worth, TX to family and friends as well as colleagues at work.

My experience with Drive Time was easy, quick, and great. Was in and out with a car really quickly. Thanks.

I am thankful to have had a wonderful salesman Aston **... He made buying a car so easy and painless... He should be recognized for his outstanding service.

The experience I had with Drive Time was great. The first experience was with getting my friend a car now myself. Great appreciation and you all work well with me. Thanks for your time.

I walked in thinking I'd be walking home. The guys were great! They made me feel comfortable and didn't judge my situation. I drove home with a great car!!

I was told it was required that I have the gap & power train protection. After I get home I was reading over my contract, it clearly states I do not have to purchase those services. Why did the manager & salesman lie to me having me to sign up for the services? I want out of those services. They are expensive.

I received excellent service from everyone at the Petersburg Drive Time. No complaints there. The only thing I didn't like is that when I had gone online to view the vehicle I wanted... the description said it included a DVD player. But the vehicle did not include a player. Also I thought I may have been paying for something that was described to be there but wasn't. I asked the saleswoman about it and she said sometimes they get the description wrong and that I wasn't paying for the player. Other than that my entire experience was great and I would certainly recommend others to purchase from Drive Time. My time in and out was good too.

It was wonderful. John ** is an exceptional sales man. The entire team was very professional and accommodating. I will be recommending Drive Time to anyone that is in need of a new vehicle. Thank you.

I had a great Experience with DT. Will recommend them to anyone.

2008 mustang. Very happy

Nice and helpful agents.

Jose was a joy to work with and I'm sending all of my friends his way.

Joi was awesome and informative! I will definitely recommend Drive Time especially my salesperson, Joi!

I was very impressed with the courtesy and efficiency of the sales team at DriveTime in McAllen. I would highly recommend them to anyone needing to purchase a vehicle.

From the moment I completed the credit application, I was treated with the utmost professionalism and courtesy. I have had a better experience at ANY other dealership in my entire life. I just wanted to say thank you to everyone at DriveTime, especially Robert **. He made the entire process very easy and kept a professional demeanor mixed with a great sense of humor.

I am very satisfied with the service I received; however, I feel like I was sold a junker. Different things I drove off lot with I feel should have been fixed. I have already had to replace a few things.

Their service is awesome, in & out kind of thing. We drove off with a vehicle in less than 2 hours.

The overall service was excellent with buying the car from sales to management.

This is our experience at Torrance. We don't like the car and its performance. The car seemed to be unsuitable. My experience started off poorly and I have never seen such unprofessional people at a car dealership. It was very clear to me all that mattered was take the car and leave. The walk around was done with a quick silver tongue and poor execution. I felt embarrassed and sadden. I had to get a car for me and my children. I felt my excitement go from a ten to a one.

I had a really good experience with Drive Time. They were very helpful especially since it was my first time financing a car. I would highly recommend anyone to Drive Time.

Compared to previous dealerships I have visited, DriveTime was a very friendly environment, fast approval time, and glad reports to all credit bureaus to help my credit. Got me in and out in a new car.

Purchased a 2010 Nissan Versa. Was extremely satisfied with the customer service. Everyone was very helpful in getting everything taken care of, getting my payments where I needed them and getting everything done quickly to get me in my new car.