DriveTime Reviews

They treated me good and respectful. Thank you.

The entire staff was friendly and helpful. I was was able to get approved for a decent vehicle within a reasonable amount of time and money. I have only had the car for a few days but it seems to be working well.

Got my vehicle about 3 months ago. There was 98294 miles on the car. Now it's 104066. Now maybe I'm wrong but I'm pretty sure within that time frame, my brakes should not be worn out already along with a scraped rotor. So I call DriveTime to tell them my problem. They then direct me to the protection plan vehicle coverage, only for them to tell me that they don't cover brakes. So I call DriveTime back. They then tell me it's been over 30 days and I've driven over 15000 miles so they can't do anything for me. So now I stuck having to spend money on something I shouldn't have to be worrying about till at least a year. So disappointed.

I never have a better experience, friendly and quality customer service. I'm very happy with my car. Thanks to Maycolth ** who recommend me this dealer, specially I want to thanks Christy ** from Miami Lakes location for all the good customer service she provide us. Her customer service is priceless.

My experience with Drivetime was exceptional. I quickly realized that there really is a dealer that looks at you as a real person and not just a person with bad credit. I would definitely recommend Drivetime to all of my friends. Thank you.

Everything went pretty smooth.

I love the personal service and caring I got the first time I bought a car from DT. The warranties and coverage were incredible. Interest maybe higher but for the warranty and service you get, it is more than worth it! Thank you Blanding team in Orange Park Florida. There's no one better!!!!!

My experience began with me simply filling out the approval application on DriveTime's website. The very next day I received a phone call from Jay at the dealership in Concord. Two days later I was driving the car of my dream home! Wow, the staff was super helpful, patient and reassuring. This was the most expeditious transaction from start to finish that I have ever had when purchasing a car. DriveTime is truly articulate and accommodating and I score them 100%!!! Thanks Concord staff for all of your help with my purchase. Special shout-out to Jay!!! He's the MAN!!! :)

My experience at Drivetime was amazing! My sales advisors Gavin and Lance was so nice and understanding! They helped us get into a car!

The service I received was great. The staff was awesome. I would recommend any and everyone to Natasha!

I just thought that things were so unorganized.. Speaking that my paperwork was lost I had to look for the same documents all over again. Me and my brother got there around 6:30 pm, didn't leave the lot till almost 12 am. My brother was angry that he had to miss his meeting at 8:30. He just couldn't leave me there not knowing if I would have a ride or not. But thank GOD I do have a vehicle now.

To everyone involved in getting us into another car... especially Travis... thank you from the bottom of our hearts for making everything right! You have secured clients for life!

This is my second purchase at the Brandon location and I'm very pleased with my car and got everything done and quick for me and I appreciate it.

The car is great. I love convertibles.

My Drivetime experience was great. All of my questions were answered. And the customer service was great as well.

Great friendly service but already having some problems with the car but i believe they are taking care of them.

Megan was really great. We really enjoyed her as she helped us through obtaining a vehicle. Congrats on the baby!!!!!

I went to DriveTime on a Monday. I talked to the sales representative and he got me approved. We picked out a car and went for a test drive. I wanted the car so the salesman had me get insurance for the car. After I got insurance I was informed that they didn't have the title and couldn't sell the car. This was after sitting up there for about 5 or 6 hours. I received a call the next day saying the title was available. On Thursday I called them and told them who I was and asked if the car was still available. They told me yes and told me to come in.

Crystal was my salesperson. She went above and beyond to make sure I was happy. She was very patient and attentive to my needs. Also, I had the pleasure of Mark assisting Crystal... They both were very informative and understanding. I have already begun referring people to DriveTime due to my experience. The S. Boulevard location is definitely a keeper. Everyone there was more than willing to assist and very friendly.

My saleswomen Tijuan was amazing. I'm disabled and they went above and beyond.

Paris, my salesperson, was excellent as she worked with Justin, the manager. Extremely professional and very understanding of needs.

I purchased a 2009 hyundai sonata. I had such a wonderful experience. The staff were so down to earth and helpful and the whole elapsed time was probably 2 hours from the arrival to the contract signing.

Our experience was awesome. The salesman was great. He didn't pressure us into anything and let us pick out what we wanted. All in all I would recommend drive time to my friends and family. Nothing but good experience with them.

My car buying experience went very smooth. Because my credit is poor I didn't think I could get approved for a car loan, but I did and I am very happy that I did get what I deserved and that was my new car which is a Pontiac G6. I will send people to Drive Time.

I would like to thank all the employees at DriveTime because they made my car buying experience enjoyable. Easiest car buying that I have ever done. Was absolutely no pressure for me to buy. They worked with me on finding my truck and with my down payment. I will definitely buy from here again and I'm sending several family members and friends there. Thanks again.

The staff is friendly, helpful and very patient! They are great to work with, tailored your budget to your needs and go above and beyond. Sanford location is the best!

Nothing negative about the actual sales experience. Mariano was so nice and attentive. I got the car I wanted and it was super easy to get a car. My daughter even came in to see mine and bought one too. They called me everyday for over a week before I actually bought one. Wanting to know when I was going to come in. I go...meet Mariano and all is smooth and well. I drove the car during the day and didn't notice until driving it at night that the clear plastic covering on the dash is very hazy. Now it's really bothersome because I think it's a simple fix they should've taken care of.

Good service and nice. Really like that car and the dealers at DriveTime.

Was worth the drive.

Great service, very friendly sales associates plus the vehicles comes with warranty.

I bought the vehicle. I currently finance through DT approximately one and a half years ago. At the time I had just finished college for the second time and my credit options/down payment I could provide was somewhat limited due to not having significant credit history. I needed a vehicle for work seeing as I was sharing a car with my girlfriend at the time. The place seemed legitimate based on the internet site and the things I was told after contacting them and submitting my info about how much I could put down on the vehicle. Upon arrival their story changed from "oh....well everyone is approved BUT you would need X amount for those cars" etc etc...I ended up purchasing a 2006 VW rabbit with around k miles for overbook price because of the "included warranty". I believe it ended up coming to around 16.5k, I was told and guaranteed at the time of purchase, through my contract the car has undergone a strict evaluation and repairs had been done for all necessary safety issues and mechanical problems. After I looked up the blue book on the car+extended warranty cost I was furious and almost returned the car but didn't...big mistake, and yes partially my fault.

I traded in my Chrysler Pacifica for a BMW x5. Here's the problem only after having the car for 3 days the engine light goes on. I contacted Drivetime which transferred me to their warranty dept who sent me to the worst possible Auto shop in town. I then came home, called Drivetime again, was told to drive 30 mins away to find out what was wrong.

All of the staff were very helpful and not condescending. I enjoyed most of the experience. The only complaint I have is the time it took to do all of the paperwork, credit check etc. When a person says this will take about 10 minutes and it takes 30, I get a little aggravated. I understand that buying a vehicle takes some time, but it seems as though mine took extra time. Other than that, I have no complaints. Everyone was very nice and friendly.

Was happy with my purchase and the service I received. Price was higher than I wanted it to be but that was expected because of credit and necessity of going to DriveTime.

I want to thank Drivetime making my experience so easy and wonderful. I love my 2009 Volkswagen Jetta. The car rides like it is almost new. I would recommend Drivetime to anyone no matter what your credit score is. The staff was great and just made the whole process very enjoyable for me. Thanks again.

We wanted a specific car and they delivered. In a few years we will need to replace our other car and will again go to drivetime.

Everyone was great and very helpful. They were patient with me in choosing a vehicle. Just an overall great experience.

I purchased a 2007 Dodge Caliber from here a year and a half ago and it has been such a money pit. The air conditioning went out 2 months after I got the car which wasn't under warranty, so I had to pay to fix that. Then I was told the struts were bad which weren't under warranty anymore, so I had to fix those. The car shakes uncontrollably whenever I'm stopped at a light. The car stalled out on me after an hour of driving on the freeway because the transmission overheated. It just seems like it's constantly one thing after the other with this lemon and I've emailed and called about it multiple times and nobody answers my emails or says there's nothing they can do! Obviously they sold me this piece of crap car - they can do something about it!

It was a great experience. The crew is great and fast, they found what I wanted at the right price, they explained everything step by step. Great place to go. They never push me to get any car. I loved the place and the car. Will tell friends about Drive Time.

I would like to say THANK YOU to everyone at DriveTime that made my car buying experience a very pleasant one. My salesperson, Avery **, was very professional, caring and attentive to my needs. He explained everything and made sure all of my questions were answered. I could not be more pleased with the service shown. I will recommend DriveTime to all looking for a vehicle.

Everyone at the Glendale location was very nice and accommodating, as well as helpful and out going making sure I'm for the car that I wanted and that fit me the best. Thank you!

Told the salesperson the brakes were bad on the test drive. He told me he would look onto it. But the next day when we picked up the car, the brakes were the same. Now we have to take the car to the shop to get brakes.

They were very helpful and helped me figure out exactly what cars would fit my budget and financing needs.

I spoke to J.P. of consumer relations today who listen to my concern over firstly over money that I unjustly had to spend out when my truck wouldn't start and immediately took care of the matter with the respect. He also assured me that the manager that spoke to me in a harsh and rude manner would be swiftly handled. I trust that what he told me. Thank you for promptly taking care of this matter.

I recently finance a car with drivetime and your main sales assoc.. help me out really. His name is Ralf, I'm not quite sure of the last name. He's in morrow ga 30260. Wonderful associate.. He has the best customer service out of everyone I met.. Keep him aboard.

The car is nice. I do have to take it in for the driver side window not working and the traction sensor. This happened the day after I bought the car. Hopefully it is easy to resolve.

Outstanding service in Brandon! No hassles.

Staff was helpful and knowledgeable and helped me during this stressful time. My first time buying a car w/ credit and leasing and I'm overjoyed. I love my car and not having to worry about if I was buying a car that was gonna cost me even more. Fantastic!!!!

Cedric, Ken, and Michael were amazing. They were extremely friendly and that really makes a difference from other car lots. I'm a big believer in customer service and they impressed me. I would definitely recommend this DriveTime to anyone.

I loved the service, very helpful people. Got into the car I wanted.

The quality of service was superior. The staff was most helpful, going above and beyond the call of Duty I think. Sueane, Nicole and Marlon who came in at the tail end were very helpful and knowledgeable.

It made my 18 year old's first car experience a great one.

I was very satisfied with DriveTime service. I was a customer many yrs ago and I left to deal with your normal dealership but like any dealership as soon as the credit report is pulled they make you feel like an ant in the city with not many options. DriveTime didn't do that. I didn't have the fear or anxiety like a normal dealership. They treated me like a person even though my credit was terrible.

If you have credit issues this is a good place to go! The lease program offers a solid way to maintain reliable transportation. I just wish it reported to the credit agencies to help rebuild! So far so good! :)

My son bought a 2007 Volkswagen and within 30 days the transmission is gone, the gears won't shift and every time he calls he is told that there is nothing that can be done. Really, mind you my son has only put 600 miles on the car. I am very disappointed in their service and the false information they give you with their extended warranty policy and the so called diagnostic checks that they claim to have done. If such was the case how come none of the inspections revealed that the transmission was acting up. My son had his car packed, woke up the next day with the gear shifter stuck. Now he is faced with a $1440.00 bill that he must pay out of pocket if he wants the cars to be fixed. That price does not include the transmission, just the gear shifter.

They were very slow. They talk too much and don't take the customers in consideration.

Everyone was very professional and friendly, as well as helpful.

It wasn't all that great! I didn't get the car I REALLY wanted even though at my pre-approval interview they told me I was approved for any car on the lot. I had to wait to be helped, even with an appointment. The car I ended up getting wasn't detailed and the battery wasn't good on it. They had to jump start it. I got there @ 11:30 a.m. and didn't leave until 4 p.m.

I am happy with my car. It would have been nice if my car was washed for me. The people were friendly. I opened my account with two people and closed with two different people. The last group of people were nice but seemed to be a bit stretched with dealing with multiple people at once, so the quality of service went down a bit. There was a bit of miscommunication involving my insurance. I thought I could pay the car company the insurance money but couldn't. This created a little hardship for me. I had to leave and load money of a different card. The cashier at DriveTime taking my money messed up on charging my card the amount I requested and told me I owed more money because she missed counted. All in all I'm happy to have received my car. Thanks.

Roxy was a very good saleswoman. Enjoyed the experience working with her.

I just bought my 2nd car with Drive Time, the experience was great. The salesmen were very friendly and helpful and worked hard to get me out of there as fast as possible!

Well sales people were cordial and friendly. Just took too long (2 1/2) hrs and when test driving the car didn't started and had to be jumped. Should have say no then but I thought they will offer me another battery but didn't. Will be calling someone soon. Also didn't get my car top off with fuel especially with interest and prices. The only reason why I got the second car was because the 1st one was hit by another and it was a total lost. The only way to pay off the car was to do it thru the DriveTime insurance as long as I pay the deductible but with the condition that I get another car thru DriveTime. When I 1st got the 1st car gap wasn't offer and the length was shorter. Hopefully I don't have to go thru this again.

Went to DriveTime to look at 1 car in specific and they didn't try to show me every other car on the lot (thank goodness). The process was pretty smooth and the employees were nice and helpful. I was able to get a good car with the payments right where I wanted them.

People are kind, friendly and helpful.

Once I drove the truck I could not stop myself from putting down the down payment. It's like going from a VW to a Cadillac. It took almost all day to finish the deal. But it was worth it. The price was a little steep, but the value of the truck and how nice it is makes up the difference. The personnel were very helpful and respectful. I am very thankful for the opportunity to be allowed to buy the 2004 Dodge Ram 1500.

My first time buying a car and the experience was great!! I was greeted when I first walked in and the whole team was very friendly until we walked out the door. Our sales guy Alexander listened to what we wanted and showed us a KIA Sorento that I fell in love with. I used the layaway program because I didn't have the whole down payment. Two weeks later came back to pick up my car. Alexander wasn't there but Kojak helped us. He also was great and friendly and finished all our paperwork. My experience was just great and I love my car.. Thanks DriveTime.

Natalie was a real trooper. She worked around everything and was amazing. The Tyrone guy helped out with the insurance I have now :)) They kept their end of the stick and helped me through even more..... I love this place!

From a personal standpoint I didn't have much to choose from but that only made it easy to narrow down. My overall experience with DriveTime was simple and affordable. The employees were very knowledgeable and helpful. It seemed important to DriveTime that the customers get the best deal with the right automobile.

Our salesman Luke was super. We were looking for a price range. He went way above and Really took the time to find Out what we NEEDED. The manager Mark was wonderful also. I have already told several co-workers and students about my experience... Thank you 2 for taking care of us.

This was the first time I bought my own car. The salesman was very helpful and patient.

Was very good at taking care of the customer.

From the moment we walked in we felt welcomed! The service was great. I was able to walk away with an amazing car that I absolutely LOVE! Thank you so much drivetime for the experience.

Okay, I sent a report yesterday through eyes of an engine light that came on less than 24 hours after purchase. Took vehicle to shop. Repairs made, no more engine light. Minor repair. Wife is happy with her new ride. When my wife is happy, all is well with the world. Taking my rating from 2 stars to 4. Thanks Drivetime.

Entire staff was friendly and extremely helpful. They were all very professional and took initiative in making my buying experience seamless. They truly cared about making sure I found something I loved. My experience was like no other car dealership, they wanted to help me instead of making a sale. I will definitely refer anyone I know to this location!!!

The service I received at drivetime was great!! As soon as I walked in I was greeted by multiple associates. Being that this was my first time financing a vehicle, they made everything very clear and understandable and answered all questions that I had. The atmosphere was professional and welcoming. I've had my car for two days and I've been telling everyone I know to go to drivetime.

Very happy. Great customer care. Very patient and understanding. Wide variety! We love the choices and opportunity!!

Nicole help me find and pick out the best car for me. Was very patient through all the cars I wanted to test drive even though it was past closing time. She made sure I got the best vehicle for me. When I found the car that I liked but something was wrong with trunk button, Steve the manager stepped in to make sure I had the best quality car when I pull off the lot. He offered to get it fixed the next day but I wanted to drive home that night. So he brought another car which was very similar to what I picked out and was actually better!! He made sure that I could drive home, made the adjustments so I could afford the car. Everyone on staff was very nice and helpful, true team work. I am very happy with my choice and the service that was provided to me. I can't thank DriveTime enough! I will be recommending as many people I can. Thank you again, one satisfied customer!

Drivetime was very straightforward, and put me in the car that I wanted..I couldn't be more satisfied.

I've never dealt with a friendlier staff. Everyone was very professional and they made the car buying experience a good one.

Elena at the Decatur location is the BEST!! She helped me for hours with patience! I felt cared for and appreciated.

I am very pleased with the overall satisfaction of my experience with DriveTime. Unlike most dealers they made getting a vehicle much easier and had a very friendly staff that was very help to me. I would highly recommend this dealership.

Great people that are willing to help.

The workers were very nice and extremely helpful. Got my car in no time the same day as my down payment. The car is fantastic, practically new. Would definitely recommend DriveTime to anyone.

Some health issues have caused me to fall late in my monthly payments. I paid extra last month (September) to help get back on track. But unforeseen circumstances caused me to miss my October 3rd payment date. The calls started at a little at 8 am October 3rd and the non listening customer service person says "call me back on Monday October 6th." Thus was even after I informed him I was going to be late but would pay extra again. Now they are calling me three or more times a day and I am still telling them the same thing. The lady today was not listening and wanted me to make a payment over the phone. I realize I am 6 days late it is only $145 dollars. But must they call every number they have for me. Not avoiding them just overwhelmed with school needs and medical appointment. I was told today I could not keep being late, did they say this to everyone? I still will be making payments when the transmission goes out because it has been a problem since purchase of the car. Their mechanic could never feel or hear the slip just getting worse.

Now I recently just had my DriveTime vehicle stolen and totaled by whomever stole it . ;( It went to the total loss department. The insurance finally paid y'all and guess what, I'm already in a new DriveTime vehicle which by the way was such an upgrade and it's exactly what I wanted down to the detail. This starts at customer service all the way to the total loss department and especially the dealership on Lindbergh in St. Louis, Missouri. They really do appreciate the military and made sure I left there with the vehicle I wanted and they exceeded my expectations. They were amazing!!!! From my first hello when the incident happened to the goodbye as I drove away in my new 2nd DriveTime vehicle, priceless service. Thank you. I've been with y'all for over 3 years and I've recommended DriveTime to multiple friends. I don't care for the credit but I can't say thank you enough.

DriveTime Tyler - Excellent experience & Outstanding service! I am Very pleased!!! : )

I like the workers. Very helpful, and understanding, and compromising!!!!

The team took care of me, providing me with multiple options and generally making the car buying process smooth and quick.

I want to say that Drivetime has given me outstanding service as always. This is my fourth purchase with Drivetime and I have always been given outstanding service every time I go to shop for a vehicle.

I had gone in there with a list of vehicles it said my location had available, not twenty minutes after looking up the availability of these vehicles. After sitting down with a very nice man, and explaining what I wanted and what I didn't want, we went out to look at cars. I told him I didn't like Ford or GMC, I wanted a Honda, especially, or a Toyota. I wanted a compact, not a SUV. First two casts he shows me are Ford SUVs, 'because he knows I like camping.' I politely, again, let him know, I didn't want an SUV, I wanted a compact, And A Honda or Toyota.

I love the car. It's great on gas, stylish and makes me feel like I'm getting my money worth...

First of all, I went into the shop not trying to buy a car but to see what selection of vehicle they had. When I was greeted at the door they acted as if I was royalty escorting me to a waiting area for about 1 hr wait time. Now about that wait time - the whole sale only took 6 hr to complete. The rates are high. Your first payment is due on your next payday (for me that was in 6 days), but they didn't make me pay a down payment though :P and most importantly, I drove off their lot with a great car which KBB’d at around 13000. At the end of this purchase I'll pay right under 25000 for it. Now that's a steal! But all joking aside they got me in to a car that I could afford. I got one that same day and I pay an additional 7000 for options that I didn't know were optional. So at the end of the day I was raped with no lube. But you learn something new every day. Trust none, get everything in writing, and if all possible save up enough money to buy a used car instead.

Pleased with service recieved but wish truck was a little cheaper.

Got great help getting into a good used Truck.

I was very satisfied with my experience at DriveTime. The employees helped me find the car I needed and wanted and got me into it. They were friendly and very helpful. I would definitely recommend DriveTime based on my personal experiences.

Service was great, sales person was great. I will be a return customer and I recommend to other people.

This is the third vehicle we have purchased from DriveTime and we will continue to purchase any future vehicles from there as well. Everyone is always friendly and helpful. Mack and Robin at the Houston I-45 office took extra special care of us and made sure we were comfortable as well as informed at what stage of the process we were in. Robin explained everything the contract with us in terms that were clear to understand. We were very happy with our time spent in the office.

Friendly employees who provided great customer service who met my needs! I am very satisfied with the purchase of my very first car at DriveTime.

I could not be more happy than I am with this transaction. I got a call from Pete at DriveTime and he told me about a pickup that was exactly what I was looking for. I went to the location and fell in love with the pickup. There was no high pressure used to get me into this new vehicle. Within about 3 hours I was driving my new vehicle. I thank Pete, Jennifer and all of the DriveTime team for working with me so fast.

I was very well taken care of. Your people are great. After buying the car and calling with what I consider a very serious problem the follow up was very bad, as a matter of fact I talk to a manager. He never called me back then the next day I left a message for Ronnie and he never called me back. I have been in sales for thirty five year and one thing I have learned is not the sale that gets you referrals, it's the follow up if the customer has a problem. I think you should teach them that. Okay now my problem they only gave me a valet key, not the original. Every time I get in the car the alarm sounds off and after reading the Manual the key is needed to operate all function of the remote less start that you advertised online. I believe you need to buy me a key and ship it to me my p.o. box**. Thank you for your help on this matter.

I had a great experience at the Brook Park location. Erin was a great rep. for helping find a nice roomy car for me and my children. I love my 06 HHR. It was a little frustrating at first because they sold the first HHR I test drove. But with the help of the DriveTime team, one came in the night before I purchase my vehicle. Also Isaac was also a great help with my DriveTime experience they all were great even Samantha was part of the great experience. I would recommend anybody to DriveTime because they are here to help you not just sell you a car. They will figure out everything they can do for you to be able to get you into a vehicle. Thanks again guys... DriveTime Brook Park you Guys are The Best!!!!! Thanks Again!!!!!

Overall, a pleasant experience.

From the time I called to advise my car was totaled that I had previously purchased from DriveTime, Stephen did everything he could to help me get into the same or close to the same vehicle I had. There was no pressure to buy anything I didn't like or want. He made it happen. I look forward into sending as much business as I can and hope that the future customers have the same treatment I had. There is nothing like paying on a car you love and look forward to a long business relationship with this dealer no matter what my credit situation is 3 years from today. Thank you for all your help, as I could have still been paying for the rental car my insurance gave me when I totaled my car.

I had an awesome experience at the Lakeland store :)

Our experience was excellent and easy.

Staff was good, had knowledge on the cars they were selling.

I had excellent service with DriveTime... They stand by their word and meet all needs.... Highly recommended....

He was very helpful, he did everything he could to have me in a ride that day I was leaving without one. Great customer service. Thank you.

Very happy with the customer service, very happy with the sales people, very happy with their service service manager. Jordan was awesome so were Nick over on Havana in Denver and I will recommend my friends and family to Drivetime.

I had a wonderful experience. From the moment I met Jamarcus, my sales rep to the end signing paperwork with Craig it all felt very comfortable. Previous experiences with dealerships made it difficult to purchase from one again, but as soon as I arrived I was greeted within entering inside by sales rep. He was honest and gave me all the information without hesitation. My fiance was not there the first day which I am kind of glad because when I went home I looked over Drivetime.com and found the SUV we wanted for years. I called Jamarcus and he was able to get the vehicle over to his dealership without any delay the following day. We were a bit late for our appointment but Jamarcus was friendly and respectful. We then signed paperwork with Craig and he was very knowledgeable and friendly as well. We are happy that we came to Drivetime and got the vehicle we chose. Thank you for such a painless and professional experience!

Agent Colt was information and very knowledgeable. The team seems to knowledgeable as well.

I was told about Drive Time by a friend but I still didn't want to be bothered and hounded by salespeople just to be told no in the end. My experience with Shane at Drive Time was totally different than I expected. He is a great salesperson very informative and not pushy. I'm enjoying my new vehicle and would recommend Drive Time to other people.

Our used 2006 Mercedes Benz 350 E purchase from DriveTime in Orange Park, Florida - the time you get there to leave you are treated just like if they was going to buy it and besides this happen to be our 2nd Car we purchased from them. They have to be doing something right for us to be back again and as you can see it was just as good as the first time. You cannot go wrong with any DriveTime. 5 -Stars to Orange Park team.

My wife and I were looking to purchase a vehicle and all I can say is the PARKWAY team were excellent!

I didn't have a hassle. Everything went smooth. The longest part was doing paperwork. Everyone was very nice and helpful.

I purchased a vehicle from Drive Time. Within 1 week of having it, it began having problems. It went into the shop to be repaired. First it was the transmission. Ok so it was getting fixed. I made my first 3 payments while it was in the shop. After a month, I was told after a new transmission had been installed, the computer had went out... great! After lots of calls and being transferred around, I finally was told it would be best to be put into another vehicle. Well needless to say, I got another one, but did not get anything close to what I first purchased but whatever. I had came to terms with it and decided to leave it be, then I get a call today that my rental had not been paid for!!!

My experience with DriveTime was exceptional. From the moment I walked in I felt very comfortable and taken care of. I worked with Samantha ** and she was amazingly friendly. It was like I was buying a car from a friend. She made things easy and removed the stress that is typically associate with car buying. I was so surprised at how different it was to other places I'd been where things seem stern and tense. I have already recommended DriveTime to some of my friends who are in the market for a vehicle.

The staff were super friendly and helpful.

The guys that helped me out were very professional and helpful. I had been shopping around for a car all day and wish DriveTime would've been my first stop. I would've saved so much time and exertion. They were knowledgeable and got me into a car that I wanted and not what they wanted to give me. Thanks DriveTime!

The people at drivetime were so nice and helpful. Andrew ** was a darling. He explained everything clearly. Best car experience I have ever had and I have went to quite few car dealerships. Thx Drivetime for making my car purchase a breeze.

I went into Drivetime expecting to be denied or to be told that I don't qualify for a vehicle I like. I was wrong! The staff was great and made me feel at home. They worked with me so I can drive away with the vehicle of my choice. They were all very professional and maintained a professional environment. The process was very easy and I was very pleased. I've already spoken to people about Drivetime. I will definitely return for my next vehicle.

First I heard a lot of great things about DriveTime but my experience numbed those compliments about the company. First my transmission went out the day after I had gotten it. I gotten the 2005 Dodge ram on 08/23/2014 and just picked it up from repairs on 09/11/2014. I was only granted a rental car for 5 days and during the remaining almost 2 weeks, I struggled getting back and forth from work and school. I reached out to the store manager which wasn't a help at all. I reached out to customer relations who granted me the rental but it wasn't good enough in my book. I put $1100.00 down on a vehicle through the lease purchase program. My money was spent on a truck that I cant even drive.

This has been by far my worst vehicle purchase ever. It is my own fault for not following customary practice and taking a mechanic to inspect the vehicle prior to purchase... however I trusted in the "Multi Point Vehicle Inspection" and the fact the vehicle is under warranty. I have had several significant repairs within the first year of ownership and the warranty process is completely useless. In fact the car left me stranded just two days after purchase due to faulty battery terminal wires. In order to meet the minimum deduction of $100 for a repair, you have to stay within network... Well there are only three centers within a reasonable distance from me... the staff at one facility is extremely rude... and plan on taking off from work with no weekend availability.

My neighbor and I went to DriveTime last week to buy a car. She picked out a car with 95k. It is due at 90k. I asked if the timing belt had been replaced. They said they did not have records on the cars they were selling. I waited till the next day and was told that if I am not the owner I cannot get such information. I asked several people and was told the same thing. I was told to call Aeverex their warranty provider and they said that unless it broke and they fixed it they had no records.

I contacted Jennifer ** on the 28th of August to talk about my overdraft fees, then no call back for a week. I talked to Troy ** on September the 10th and he was very rude. Just want to know if someone can please contact me back to resolve my issues. I made a promise to pay Friday the 12th of September due to the fact no 1 contacted me back. I was gonna see if I can push it to the 15th of September to pay if somebody could contact me back. Without being rude, I would very much appreciate it and you will have 5 stars.

We had a very pleasant experience. Love that there was no pressure.

Even though my dad knows about cars and went with me, the salesman and manager at Drivetime made me feel very comfortable about purchasing a car.

I went to the Pershall location first. Service there was not as great and still having issues from what took place there. However, the Lindbergh location is a lot better with better choice in cars. I could not get financed without a cosigner without a crazy down payment and DriveTime made it possible for me to get a decent car. The interest is crazy and so are the payments, but it is the price one has to pay to fix his or her credit. Hopefully, I can refinance soon. Just make sure to pick a reliable vehicle... maybe the ones used as fleet and have a reputation for being long lived. I got an '09 Corolla with less than 100,000 miles. Keep up with payments and make sure to set aside because the cars are used... most high mileage and something will likely happen. The warranty should help a lot.

The process was easy but long. I would have liked them to go over the numbers better. The car should have been detailed when I took possession. I had to take it and have it detailed and buy floor mats.

Had a very great experience with my DriveTime! Allison ** my salesperson was awesome! Very patient and always helpful and worked hard to meet my needs. :)

Very friendly and helped me get a car. Very happy with the experience.

Alex and Mike did everything in their power to make sure that Brendon & and I were taken care of and pleased with our purchase.

I hate buying cars. That said the sales and management persons made it a very nice experience. Never had total car operation checked and shown before. 60 yrs old so bought a few cars over the years. Best experience ever!!

I had a good experience. They just need to have a better system when they transfer cars from one Location to another. I was supposed to get a car from the Conyers Location. They brought it to the Duluth location for me and I got there at 5:30 on a Friday evening and they didn't know they brought the wrong car. So I had to sit there for 3 hours to wait for the right car to come.

From my initial request via the internet to meeting with my sales rep Samantha, Drivetime was a very positive experience. The entire staff was courteous and very informing. I appreciate the hard work from Samantha and the rest of the staff. Thank you all. Well done.

I was very pleased with my experience.

So i have received calls from drivetime telling me i have been approved for an upgrade, so I've decided to go online and there inventory. Well I live in austin tx and found a car that i like in Dallas TX. Well went i called both dealers here in austin tx all they told me is they do not transfer vehicles because it's too far. I went online and saw their drivetime blog of most frequently asked questions and there website one of the questions is If they transfer vehicle and the answer is yes as longest it's from the same state. So now I've both dealers to let them know what's on the website and they have no clue it's on there and they still are giving me the run around telling me they're not able to do it because it will cost them too much money to transfer. So I'm done with drivetime. Love the first vehicle I got from them but if this is how they're going to treat one of their customer, I will not going to buy another vehicle from them or even refer my of my friends and family.

Well after two week I discovered some problem with the car:

Really great. They found me a great car with terms and payments that I could work with.

Since I bought this car in February I have had nothing but lies and excuses. This car has had a new transmission, an alternator, a serpentine belt and tensioner, a tire wheel, two new tires, ball bearings and now the catalytic converters are out. At the cost of 1100,00 dollars. Not to mention losing a month of work cause of constant breakdowns I have all ready had to walk over 40 miles home cause of these breakdowns. Consumer relations is a joke. The warranty is useless.

Everything was not explained well before all the paper work was signed but I was in a need of a vehicle so I went with the flow. Now as of yesterday the engine light came on, ac not working well and the front wheels shake and to top it off I’m without a vehicle. Not what I was expecting for a first customer!!!!

I was very pleased with the professional staff, and no hassle, no pressure sale. Very pleased with my 2004 Nissan Maxima, although it pulls hard to the right. Going to call and get it to a shop.

Would not like to post the many problems I have had since purchasing this 2011 model car except me & my grand kids could have been killed driving a vehicle I have purchased from Drive Time. They tell me to call averex. They will tell you they are sorry you are stuck on side of mtn in a car that said power steering failure!!! Duh!!! But got to pay $100 to be diagnosed. Please don't tell me you done me a favor with your financing because from my experience so far no problems I have had with car not going over 80 miles per hour has not been taken care of. Some things don't have to be diagnosed!!! Common sense!!! This is just the beginning but want to try one more time to get my issues resolved!!! Before!!! This is unbelievable. A nightmare!!! Will find out what happens.

This company lies, after over 2 years of paying for my 2008 Scion XD, I'm still over 11,000 on the car. I find myself wishing for someone to run into me and total the vehicle out just so that I can be done with this stupid car. I have not had any repair issues, unless you count the fact that each tire costs 250 before installation but that is not DriveTime's fault. What is their fault is preying on people with bad credit. I cannot refinance my vehicle or trade it in b/c no one will touch it. I can get approved for a new car loan, but only if I don't trade in my vehicle... NO ONE WILL TOUCH IT!

All was very helpful and friendly.

Drive Time financed me a car with multiple issues. I purchased the car on June 7, 2014, which was a Saturday. On Sundays they are closed. I noticed a knocking in the wheel on Sunday when I drove the car. I called (KD the salesman) Drive Time on Monday morning; my adult daughter and I took the car back on the third day (Monday). KD drove the car and said that the car just needed a tire balance which was an out of pocket expense for me. Although, I took the car back within the five days return and no questions asked; Drive Time did not take the car back.

Stephanie & the rest of the Staff were not only professional but went above & beyond to make my car buying experience the BEST I have ever had!

The experience overall was very simple. They offered me high rates, but that's more my fault. They got me approved when no one else could. Now for the sales associate, they were all friendly except one person. Don't recall her name because quite frankly did not care. She was very short, rude and has no people skills what so ever. It was about 100 out and she turned the a/c off in the car I was test driving because she thought it was too loud. No offense but I want to be the one to play with the controls and adjust the comfort level. She was very disrespectful and impatient. She tried correcting me on multiple things about the vehicle, that I had already researched. I am active duty, so I don't expect better treatment. But I also wasn't expecting a disrespectful attitude when asked questions about my pay and anything with my military status. If you don't know then just ask nicely, not with an attitude. Only gave 3 stars because of this one sales associate. Other than that I was very satisfied.

Two hours after delivery of the vehicle the check engine light lit and stayed on. After stopping at a mechanic the diagnostic code was retrieved and it was found that the condition has existed for some time and someone at Drivetime (Miamisburg, Ohio) turned off the check engine light so that it would not appear until after delivery of the vehicle. I must now schedule additional warranty service after only two hours after delivery.

Omg I had the best experience while buying my car through drivetime. From the no hassle no haggle operations to the positive, helpful, and willing to go the extra mile staff. I drove away a very happy customer.

The staff was very friendly and helpful. Had a computer problem while I was there so it took a little longer than I would have liked. But overall a good experience.

I went in to drivetime, think I was not going to get a car and they was like all the big time car dealership. But I was wrong. And not only did I walk out with my new ride, I gain a friend for life. Thanks drivetime. So happy.

I have had my vehicle a little over 6 months and it has needed many repairs some of which is not covered under a used vehicle warranty. Drivetime will not allow me to get a different vehicle in place of this "LEMON".

Satisfied. But a little confused. I never leased a vehicle at a car lot. Then had to take care all business at a different phone number. I mean any question I have about my vehicle is directed back to Drivetime main number, not where I got it from?

I wanted to highly recommend Matt (manager), Kevin (salesperson) and Covey (managed the contracts). They went above and beyond in the sale of my new Ford F150. I was in a huge time restraint to get a new truck and they did whatever they could. This transaction took place in three states. Buying the truck in Ohio, trading in my old truck in Arizona and having the co-signer sign the documents in California. I definitely had my doubts that they could pull it off within my time limits but sure enough they did!! Not to mention our 11-month=old daughter became fast friends with Matt, especially after he shared his donuts with her. :) I hope they get the recognition they deserve for this transaction and will recommend DriveTime to anyone I know looking for a new vehicle!

My experience was GREAT... I loved the whole team. The young lady that helped me named Ashley was wonderful. She made sure everything was the right way before I left the lot. DRIVETIME is a wonderful place. I will send everybody there.

I got a car from DriveTime because of my credit. Was ok with the payments. What I am not ok with is the car being in the shop for over a month. I have only gotten to drive it for three days. Just got it back from the shop for the second time and still having the same issues. Called DriveTime - no help. They said my only options were to take it back to the shop or I can return the car and lose a vehicle and what I've paid so far and I can't buy another car from them for at least a year. Since I don't feel like paying for a car I can't drive I guess I will just take my losses and give the car back. It's a shame that they will lose a potential good customer over this. I will never refer them to anyone.

We are pleased with our purchase. It would have been nice to have more if a selection in our price range of SUV. Everyone was friendly and polite. It did take a long time to get the paperwork work done. Overall we are satisfied and look forward to doing business with DriveTime

Excellent buying experience.

I am very pleased with my vehicle and the smooth transaction.

The courtesy and overall atmosphere was great. Great staff, no hassle, no gimmicks. I came in, picked out my vehicle, and drove away a happy customer.

My wife and I made two appointments for Saturday afternoon, 1:15 at Drivetime and 3:00 at J.D. Byrider. We drove into DriveTime in a J.D. Byrider financed vehicle that we still owed $913 on it and didn't know if DriveTime would be able to help us. So that's why we also had an appointment with JD Byrider. We arrived at DriveTime knowing which vehicles we wanted to see because they were all posted online with pics, prices, mileage, features, vehicle history reports, etc. Although we planned on going to JD Byrider at 3 pm if necessary, we had no idea of what was on their lot because they didn't put their inventory online. At DriveTime we were greeted by Josie holding the door open for us with a smile. She took us to her desk and we were very quickly approved for a car. Before heading out I did a google search of the trade-in value of my old car, it came up $2770. DriveTime paid off the $913 I owed and credited me with a $3,100 down payment on top of that!

I had a great experience with DriveTime. They were so patient with me while I looked cars since I'm such a picky person when it comes picking out a car. Everyone was nice and very helpful.

My experience was awful. The workers at this location were rude. I only went to this location because of the variety of cars, otherwise I would of went back to the location in South County. This will be the last car we get through DriveTime. And that is saying something because I have referred over 10 people to the South County location. And this time around I've already had to pay 800 for repairs and I've had the car less than 4 days. I thought DriveTime was about having quality cars when I get into the car not having to put money in the car because all four shocks were so rotted I had to replace them - so it was safe for my 11 month old to be in the vehicle.

Frederick was the best sales advisor I've ever met. He followed up and won my business. He was able to explain things to the point I knew I made the right decision by shopping at DriveTime.

Both the sales person Mike and finance person Alex at the WPB location were very helpful, very professional and made the whole experience enjoyable. They explained everything in detail and went out their way to assist us with any additional comments or questions.

Let's just put it this way. I can't stop smiling or driving since I got my car. Thank you DriveTime.

I haven't had my car 3 weeks and having issues with it. I ask the man before I got the car about the brake light and traction light being on. He said it would go off. Well of course, I have been riding with it on and it don’t go off crazy.

Because of being laid off after 17 years with company, could not pay bills and credit went down drastically. I had no choice but to use alternative method for a vehicle. I have bought from DriveTime previously with good service. However, pricing is an issue. APR is way too high. But had no choice.

Drive time has been the utmost respectable car dealership I have ever been to. The employees treat you right while other companies see you as money. Their services of all kinds from customer service to the actual vehicle purchasing was by far the best experience of car buying I have ever encountered. I recommend drive time to all family and friends and to people that have never even heard of them.

My husband got his 2012 Altima, had a issue with transmission but they got us a rental and fix our car, no hassle. The reps at Riverside dealer were very nice, welcoming, and got me the car I wanted. Candace helped my husband and she and her team help me. I'm very happy with my mini Cooper and I will recommend family and friends and will be back for my daughter's graduation car soon. Thank you DriveTime.

You cannot get better customer service anywhere. When these go awry, they help to make things right. Nothing but good things.

The service was good but however i have to put my vehicle in shop after just 3 days.

All your vehicles in the Dallas are do not get a wash and a full tank of gas. My experience would have been the best if this would have been the case when my vehicle was delivered.

I have been among the bottom feeders of the used care sales world. Interest rates too high, prices of cars too high, questionable maintenance and quality control, and just overall shady!

The staff was very helpful and knowledgeable. Eddie was very friendly, personable and professional.

I was getting very overwhelmed during my car search and I went to Drivetime and got A+ treatment from the sales team. I'd recommend everyone choose DriveTime when they're looking for their next vehicle!

Very satisfied with the service. Will most likely purchase again from the dealership.