DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed June 17, 2016
Colt was great. He made sure all my questions were answered and I was happy about my decision. Was quick and painless.
Reviewed June 17, 2016
Matthew and Ryan are AWESOME! They worked so hard and went out of their way to help me get in a car. Thank you both again.
Reviewed June 17, 2016
I was waited on by Debbie from the time I walked through the door from the time I left. I was very happy with the services I received.
Reviewed June 17, 2016
AWESOME! They deliver the goods. When the commercial says 'turn down for what'. Credit means nothing at DriveTime. They know how important a vehicle is. Service was great, staff so friendly. You do feel at home here. I recommend DriveTime.
Reviewed June 17, 2016
My experience at DriveTime was amazing. I loved the energy and the caring people. Those people also got me in my new car and I really appreciate the time and effort that was put into getting me into a new car. I also want to give a special thanks to Mrs. ** for all of her hard work.
Reviewed June 17, 2016
I just purchased a vehicle with DriveTime and I'm so happy and satisfied with my car, no one else would help me get a car but DriveTime gave me a chance and I'm forever grateful for that.
Reviewed June 17, 2016
I am so glad I decided to go to DriveTime first to purchase my car. The process was so upfront and easy. I have been to other dealerships in the past and felt pressured but I never felt that with DriveTime. Thank you for helping me get into the very car I was looking for!
Reviewed June 17, 2016
I am very pleased with the service that I received with you all at the Petersburg DriveTime.
Reviewed June 17, 2016
I had a great experience with the DriveTime team... they were very helpful and professional
Reviewed June 17, 2016
Best ever experience I have ever had. Didn't think I had a chance but Jessica in Greensboro made it happen. Drove home in my new 2011 Ford Fusion and absolutely love it. When you think there's no hope give DriveTime a try. They will make it happen.
Reviewed June 17, 2016
I had an awesome experience. Monique helped me. She was very patient with me even though I changed my mind 10000 times. Everyone was very helpful. They explained everything to me until I understood well. Thank you very much for all your help in getting me into a car I didn't just like but one that I love. Would recommend DriveTime to anyone and will tell all my friends to go there.
Reviewed June 17, 2016
The only exception I have is the car should have been vacuumed when I purchased it. The salesmen was awesome.
Reviewed June 17, 2016
I really liked DriveTime in Montclair, CA because they were very helpful and tried their best to find me a car and I left very satisfied with my Nissan Versa 2014. It's perfect and what I wanted.
Reviewed June 16, 2016
We had an awesome experience at DriveTime. I found a car I liked at a different location and they went and got it for us. The sales people were friendly and helpful. We will definitely be going back.
Reviewed June 16, 2016
My fiance and I went into the store a few weeks ago and had shown interest in a vehicle that was no longer in stock when we had looked the first time together. But with some good help from Kaitlin and Sammy we were able to find something with similar interest and could not have asked for better service than what I received when I purchased my new vehicle.
Reviewed June 16, 2016
Best car buying experience I've ever had. Would strongly recommend to everyone.
Reviewed June 16, 2016
From the minute we walked in to the day we signed papers the whole experience was outstanding. We felt very welcomed. We were treated respectfully and understood our situation. Never made us feel less important because our credit wasn't good. Every single person (staff) was outstanding!!! Definitely will recommend everyone we know to this facility. Bye bye big dealerships, will never set foot there. #ForeverDrivetime. Big shout out to Mr Jerald ** 5???
Reviewed June 16, 2016
Joseph and Craig WERE/ARE AWESOME. They made the experience smooth and not so time consuming. I am grateful and fortunate to have worked with both. Their fellow employees are also friendly and helpful. Awesome team in Glendale, AZ.
Reviewed June 16, 2016
Hi my name is Josh **. I wanted to email you my feedback to my visit with morse rd Columbus Ohio location today. Me and my boyfriend was looking for a Ford Edge. We went to a outside car lot and got the go around. We work 6 to 7 days a week sometimes, and don't have time for (games). Well that's what that car lot did to us. Well I got to looking on Drivetime's page and seen my location didn't have the edge we was looking for, but the Cincinnati location did. So me and my boyfriend went to the morse Road location and told them that they had the car we wanted, what do we need to do to get it here.
And the 2 gentlemen we worked with was Von and Chris. They was right on it, they got us the car the same day and even called us 15 minutes before the car hit their lot to let us know it was almost there. For people like me that is impatient was very happy they did that. When we got there they took care of us right then and there, had the car ready to test drive.
This is our second vehicle from Drivetime. Our first car is a Dodge Avenger and we still love it, so when we seen the edge we had to have it. And the best part was we only needed $400 down. That was so great. You can ask Von, when he told me that I was like, "Shut up, are you playing with us?" Lol. It made our day. But the point of this email is Drivetime has great people in the morse rd location. So please send them a email and thank them and let them all know they're a great team and keep up the great work! Thank you.
Reviewed June 16, 2016
In general your staff was very helpful. I appreciate the professionalism and attention to detail.
Reviewed June 16, 2016
Yolanda helped me get into another vehicle yesterday! Great customer service, not pushy like most places, and willing to help. Thank you!
Reviewed June 16, 2016
Well first time doing this. You guys at DriveTime make it look so easy. Was hurt giving up my van for $150 BUT LOVE MY NEW VAN. I thank you for your. The sales rep that deal with me was very cool, understandable. I would recommend DriveTime to anyone. Affordability is what people need and DriveTime you make affordable. Thank you.
Reviewed June 16, 2016
I feel that without the help of DriveTime I really don't know if I'd even have a vehicle right now. Everyone there was great. The only criticism I have because I don't want to say complaint is that we were told the car would be a little over 19,000 but when we did all the signing it was almost 29,000. Everything was explained to us & we understand it's the interest rates but it would have been great to know this prior to the signing. All in all everything turned out for the best & everything went good. I will definitely recommend people to DriveTime.
Reviewed June 15, 2016
Overall I am satisfied with the way I was treated. The sales person and the managers were very friendly and professional. I just thought the process was a little slow. I was a little perplexed when I had to wait for the staff to have a meeting before I could finalize my paperwork.
Reviewed June 15, 2016
Very good service. Would definitely recommend to my family and friends when they are in need of a vehicle. Give DriveTime a try. They won't be sorry. Very friendly and helpful.
Reviewed June 15, 2016
Excellent service reps! Great selection.
Reviewed June 15, 2016
The customer service at DriveTime was excellent. I was able to put down a small downpayment and had several vehicles to pick from. Thanks DriveTime.
Reviewed June 15, 2016
Jose was very helpful. I have already recommended 2 people because of the great experience I had.
Reviewed June 15, 2016
Drivetime is a great company. From the moment I pulled into the parking lot, they had the front doors wide opened and greeted my girlfriend and I. They assisted us in anything we needed. We worked with Camisha and she was amazing, answered every question we had. She also didn't push too hard or pry. She was very respectful. She gave us many options for us to take. She let us take our time and decide what we wanted. When we decided she allowed me to test drive the vehicles. Also she gave me other options for newer vehicles just came in. When I say they were amazing to the core, I mean that. I would recommend Drivetime to any and everybody.
Reviewed June 15, 2016
Everyone was polite and very helpful. All our questions was answered and explained. I love the experience and would recommend to everyone.
Reviewed June 15, 2016
Although everyone that I encountered was courteous and professional, if I had had options to go elsewhere to purchase a car, I would. (My preference would to pay cash for a good used car from a private dealer vs. rip-off dealers!) This is due to after all the numbers were calculated, it ended up of my having to pay "double & then some" the sticker amount as well as paying for "5 yrs" for a car who's blue book value is much more considerably cheaper! That's sooo shameful, however, that's the capitalistic way of doing business!!
Hello Pamela,
Thank you for reaching out regarding your concerns. I am happy to hear you had a pleasant visit at our dealership, but am sorry to hear you are unhappy with the terms after further review. We understand that many consumers are weary about how a dealership prices their vehicles, which is why we disclose our prices online and post them on every vehicle for sale at our dealerships. Our haggle-free pricing is part of the DriveTime experience for our customers and truly emphasizes our transparency with how much our customers will pay for their chosen vehicle.
Finance terms may vary by person and are affected by several different factors, such as the price of the vehicle, down payment, annual percentage rate, and optional products included. The optional products our customer may choose to include are GAP coverage, GPS services, and the extended warranty. If our customer chooses to include any of these benefits, they would be added into the total amount financed. In addition, because DriveTime and Bridgecrest (our new loan servicing company) specialize in financing for individuals with less than perfect credit, the APR can be higher than expected. With all of this in mind, it is our goal to make sure every customer is comfortable with the terms of their loan and how much they will invest toward their vehicle of choice. During the underwriting process, we provide all of our customers with the amount financed, the annual percentage rate, finance charges, and the details of regular payments. This information can be found in the Federal Truth in Lending Disclosure included in the contract.
During the sales process, should a customer be dissatisfied with the terms of the agreement at any point, they have the option to discontinue. In addition, both our purchase and lease vehicles come with a Vehicle Return Program. This program allows our customer to return their vehicle to DriveTime and cancel the contract within a specified frame of time and mileage. For our finance customers, they have five calendar days, or 300 miles, from the date of purchase, and our lease customers are allotted 24 hours, and 75 miles, from the time of lease. Additional terms for our Vehicle Return Program can be found in the documents provided to our customers at the time of sale.
I sincerely appreciate your time and feedback. Should you have any additional questions or concerns, please feel free to contact my department, Customer Relations, at 888-290-0148.
Respectfully,Natalie – Customer Relations.
Reviewed June 15, 2016
Service at Drivetime was very good. Salesmen explained everything in detail so there would be no question. Thank you.
Reviewed June 14, 2016
Sales Rep. Steven, very helpful and made my car buying experience easy. Will definitely do business with DriveTime in the near future. Thank you so much!!
Reviewed June 14, 2016
Love the car. Used to having a backup camera. Heated front seats. Can even hitch a trailer. Love the mobile GPS. Has fog lights. Luggage rack. Will buy from them again. Had all the features I wanted.
Reviewed June 14, 2016
I am a repeat customer and had exceptional service. Very happy.
Reviewed June 14, 2016
The purchase was hassle free. Thank you.
Reviewed June 14, 2016
Everyone was nice and it took about an hour to and I was driving my car.
Reviewed June 14, 2016
I went with my sister when she bought her van and I was really surprised on how easy the process was. It was so easy I decided to buy a car also. I had a wonderful experience. Highly recommended! Big shout out to Josh for helping me find the right car.
Reviewed June 14, 2016
Not bad, got the car I wanted but miles were bad. Had the car for 2 day then would not start, took it Pep Boys. A week later still don't have the. There is nothing wrong with the car but I can't go get the car because DriveTime low jack system is not working right.
Reviewed June 14, 2016
Go and visit DriveTime for your next car!!! Ask for Phillip **! He is the bomb!!! He was kind and respectful and worked tirelessly to make sure that I got the car that I absolutely wanted and for that I am grateful! Thank you Phillip and DriveTime.
Reviewed June 14, 2016
When I walked up to the building and was greeted at the door by Danielle, I knew then that this would be an outstanding car buying experience. I had looked at several car lots for weeks but none compared to the excellent customer service that I received from Danielle and her coworkers. They were straightforward and reviewed all the required information needed for me to decide on what I wanted to purchase and if I wanted to make a purchase. Thank you guys!!!
Reviewed June 14, 2016
Working with Adrien was a great experience. There was no pressure and he made the process painless and fun.
Reviewed June 14, 2016
I was completely satisfied with my experience with DriveTime. They did everything they could to make sure I was not only happy with the Nissan Cube 2011, also it was exactly what I had wanted. No time did I feel pressured to buy. In fact it was quite the opposite. They, at the Langhorne, PA Branch was very patient, especially on Statuary night almost closing time when most of the staff had gone home for the weekends. I do intend to pass their names on to friend and family member. I am very happy with my Nissan and I look forward to working with your service and parts teams in the future. I hope you will share this feedback with the team I worked with.
Reviewed June 14, 2016
Amber was awesome and very helpful. I recommend her to anybody who is looking for a vehicle. She cared about what I wanted and was not just trying to make a sale and I really like that.
Reviewed June 14, 2016
My current experience with DriveTime began late on a Saturday evening where I dropped in to find out my options for down payment, etc. After receiving an online pre approval Azcia (I think that's how she spells it my apologies if I'm wrong) immediately greeted me when I walked in the door. She was pleasant and recorded information. We were joined by Ivan who affirmed approval and me being eligible for the Champs program as a previous DT customer. I felt like gold at that point because with my poor credit score all others send me away and never expect me to be well enough to return.
Without recording all steps I want to fast forward to 2 days later at 5:20pm when I drove out the lot in my newly purchased BMW SUV. I love it and the DriveTime experience. All of the people who spoke with me were pleasant, knowledgeable and helpful. Of course I want to especially state that Azcia was fantastic and a superb connection. I will forever have a big smile for her as she worked on this car, which was one of her first sales. I felt honored for her to remember me when she thinks back to how her career began. Thank you DriveTime Sahara. 100% grade from The Teacher!
Reviewed June 14, 2016
I am very pleased with my experience at DriveTime. Nice friendly service.Thank to all salespersons involved in our purchase. Never had that kinda car buying experience ever. Thanks again DRIVETIME. We appreciate your service.
Reviewed June 14, 2016
The time of arrival to the time of departure was faster than I imagined it would be. Each employee that I interacted with was consistent in professionalism and pride in their service.
Reviewed June 14, 2016
I purchased an awesome vehicle through the DriveTime on Noland Road & I must say it was one of the smoothest buying cycles that I've ever experienced. I got a fair price, interest rate, & great car buying experience & I will most certainly refer my friends.
Reviewed June 14, 2016
2008 Jeep compass sport. We are very happy with the suv thanks.
Reviewed June 14, 2016
They took care of it quick and easy and helped us get into a car. Thanks so much for the great experience and excellent customer service.
Reviewed June 13, 2016
Very Professional Team of Associates, customer friendly environment, the Team is very knowledgeable about the DriveTime business.
Reviewed June 13, 2016
My daughter and I were both BAMBOOZLED, SHANGHAI and Totally deceived, lied to. They tell you one thing, then they wear you down by keeping you there for hours making you very tired and totally exhausted that you will sign just to get out of there. They constantly ask for more and more money. They have you to sign one set of papers not knowing there are hidden papers they didn't show you or mention to you. They tack on extra years. They sell all of their cars with over 100,000 miles at extremely high prices after tasting on extra years of extra payments. They are SHARKS IN A BLOOD TANK. WATCH OUT! THEY WILL TAKE ADVANTAGE AND OVERCHARGE YOU! They will also send a wrecker if you are one day late.
Hello Leslie,
I thank you for taking the time out to leave a review. I want to first apologize for the frustrations this matter has caused you and your daughter. Here at DriveTime we strive to ensure we are providing our customers with the most accurate information. At the time of sale, our underwriters work diligently to ensure our customers fully understand the terms and conditions of their contract. If any questions or concerns are needing to be addressed our team will be sure to provide the needed clarification.
I would like to see how I can turn things around for you and your daughter. Unfortunately, I was not able to locate your account based on the information you provided within your review. Please contact my department, Customer Relations at (888) 290-0148 so that a member of the team can further assist you.
I appreciate your time and look forward to hearing from you.
Respectfully,Philisha-Customer Relations
Reviewed June 13, 2016
I bought a car on 5/25 and like many on here I have to agree my sales rep (Nazere) and his sales manager (Kenny) were great. My problems started after I bought the car, and not with my sales guys. I bought the car on Wednesday and then over the next week I had to drive to Kansas City 3 times due to a family emergency that ultimately resulted in a death. So I exceeded the 1500 mile warranty in the first 5 days pretty much of owning the vehicle due to the driving (about 500 miles round trip drive). Not something in my control.
Well while in KC it started pouring down rain and while it was raining one of my passengers started complaining their head and back was getting wet; well turns out my back window on both top corners are leaking like a water bottle with a hole in it. I finished my emergency and called DriveTime to be told it's a warranty issue. I call warranty and they immediately scream I'm outside of the 30 day/1500 mile warranty and that my warranty doesn't cover body work anyways. So, I went to the sales floor and spoke with Kenny. I was pretty upset and needless to say Kenny got the brunt of my attitude. He did work with me and got me to someone that could help. Thought we were on our way only to realize they sent me to CarX to have them try to diagnose my leaking window. PROBLEM: CarX doesn't do body work either.
So back to visit with Kenny, again not very nicely. This time Kenny's got me to someone at a body shop and I should be getting my windows fixed soon. However, this past weekend (6/12), literally 2 weeks and 3 days after purchase my fiance, our son, and I are driving back from our camp ground we visit and my truck starts going haywire at 70+ MPH. Locks (locking and unlocking themselves), headlights flashing, all gauges going haywire, truck turned itself off and back on a 70 MPH, stereo fully reset like it lost all battery power, and all internal lights are flashing (including the entry lights and overhead lights.)
Pulled over a gas station as quickly and as safely as I could and turned truck off; realized that prolly wasn't smart so I went to turn the car back on, yeah right, nothing happened. Truck didn't turn over, no click, no nothing. At this point I'm calling tow truck, who when arrives turns the key on the truck and guess what? It started. WTH. So we drove home, no issues.
Drove to work this morning 6/13 and the same crap happened again; thankfully I know how to handle it and my fiance and my kid wasn't with me. Waited 20 mins and truck started without a problem. Noticed that when this is happening my voltage on the truck was at like 11-12 when it should be 14 or higher; so I took it to 3 auto parts stores and had the alternator tested (failed), called my mechanic and he looked at it (I'm now down $150) and was told same story, alternator fine for first 10-15 mins then crashes and won't put out more than 11.8 AMPs and registers bad voltage regulator.
Again, got referred to warranty people and sure enough got told that I would be responsible for a $50 diagnostic fee to determine if (me - an ex-mechanic, my mechanic of over 30 yrs, and the auto parts testers from the stores are accurate), $100+ deductible depending on if I stay in or go out of network, and that they have to then approve the repair. By the time I go through all this bull crap, I can buy the part from AutoZone for $135 and replace it myself in about 30 minutes. SMH. What's wrong here is the sales reps/managers have no say in anything. They can't help you after the sale, they can't be that customer service that is needed. That's what keeps a customer coming back. They (my sales reps) sold me the car, they won my trust; but the rest of the process has destroyed my faith and thus I probably won't be returning for another car.
The warranty department (however, not part of DriveTime but still an used arm of the company) is very rude and they do everything they can to get out of discussing things with you or they follow the rules to the T. I get rules but we all know rules have extenuating circumstances too. I wouldn't be outside my 30 day/1500 mile warranty if not for a circumstance I don't control and since the sales reps/managers have no way to help or no way to assist it make justifying another purchase very hard.
I like the truck and I get it's an electrical part that no one could see going out through an inspection but I didn't see my family member dying either which put me outside of my warranty period for repairs. It's the fact that the car is only 2 weeks off the lot that makes this so frustrating. Yes, I got the extended warranty but what good does it do when with the time I lose from work and the deductible I lose $400+ because the process is so flawed so replacing it on my own for $135 is the only feasible option? Kinda makes the warranty pointless, don't ya think?
William,
Thank you for taking the time to bring this to my attention. I would first like to apologize for the mechanical concerns you have experienced with your vehicle so soon after sale, I understand how frustrating car repairs can be. Please know that it is my goal to look into this further and work towards an amicable resolution.
I understand your concern is with water leaking into the vehicle as well as alternator concerns. Please be assured that every vehicle we offer for sale undergoes a thorough inspection at our DriveTime Inspection Centers. Should any components fail our inspection, they are replaced. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every DriveTime vehicle comes with a complimentary 1,500 mile/30 day limited warranty. For our finance customers, we offer the option to purchase extended coverage for further peace-of-mind.
Regarding your concern about some of the repair issues being non-covered by Aeverex, the warranty administrator, the warranties offered are limited in nature, and not every component will be covered. Here at DriveTime, we understand that certain situations warrant further attention. My department, Customer Relations, exists in part to review situations where there are non-covered components to see what options may be available.
To best address your concerns, I will be reaching out to you in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to reach out to our Customer Relations Department at 888-290-0148 and a member of our team would be happy to assist.
Thank you for your time and I look forward to bringing resolution to your concerns.
Tyler – Customer Relations
Reviewed June 13, 2016
Great experience. Great car. Very happy. TY DriveTime.
Reviewed June 13, 2016
I was so pleased with the service. I bought one car which I returned the next day. It wasn't for me and they made sure to put me in the right one, even had it sent over from another location! Everyone was nice. I felt special. I love my car and recommend this place to others??? Lombard and Aurora locations have the best customer experience. JD from Aurora was fun and helped me find an alternative to the car I didn't like. Lombard location made everything easy to switch my car over and were very kind.
Reviewed June 13, 2016
I had a very good experience purchasing my vehicle at DriveTime. The attentive service and overall attention were something that I would like all dealerships to have.
Reviewed June 13, 2016
I just purchased my 3rd automobile from DriveTime. The friendly sales people make it a pleasure to do business with this dealership. Eli and LaShanuda were great in getting the job done. Thanks!!!
Reviewed June 13, 2016
Dennis and Greg were some of the Most Professional People I have ever dealt with. No pushing to get into a vehicle at all! Being a retired veteran, this experience was a great one. I will definitely refer anyone I can. Thank you again.
Reviewed June 13, 2016
The salesman was very good & organized.
Reviewed June 13, 2016
The employees there were professional and courteous. Johnathan ** was very helpful in helping me find the vehicle I want. He was very patient with me. He handled the deal from start to finish with great professionalism.
Reviewed June 13, 2016
Allison was extremely helpful courteous and patient. She did everything she could and dealt with my frustrations through the entire process.
Reviewed June 13, 2016
Just wanted to share how great an experience it was purchasing my car from DriveTime in North Little Rock, AR. From the filling out the online application to the follow up phone call the next day I was impressed. My experience then continued to amaze me after speaking face to face Kelson **. His professionalism was outstanding. I have purchased several cars in my life. New to used this purchase was the most fluid and effortless experience I have ever had. Thanks to Kelson and Kevin in finance. I am driving a quality pre-owned 2015 Nissan Versa. Note I will be quick to direct anyone I know looking to purchase a car to DriveTime.
Reviewed June 13, 2016
It was the best car buying experience that I have ever had. They were knowledgeable and took time and answered all of our questions.
Reviewed June 13, 2016
My salesman Hisham was pleasant to do deal with and I plan to recommend my friends and family to him.
Reviewed June 12, 2016
I was helped by Fred ** and was completely impressed. He actually took time to get to know me and what I was looking for. I love my car.
Reviewed June 12, 2016
My time at the dealership was great fast and sales dept. were very helpful and professional. Thank you very much.
Reviewed June 12, 2016
Very nice location and I was treated well. No pressure and everyone was very helpful.
Reviewed June 12, 2016
My experience with DriveTime was excellent, friendly and the consideration of our comfortable was awesome. We were given something to drink, the kids had a snack and cartoons to watch. I will highly recommend DriveTime. Thank you.
Reviewed June 12, 2016
JD from your Aurora, IL store was very knowledgeable and extremely helpful from the moment we walked in the doors! He was very good at explaining everything and couldn't have treated us any better!! We will definitely be recommending your company.
Reviewed June 12, 2016
The staff was really nice and was not rushing me, when I was trying to make my mind up.
Reviewed June 12, 2016
I would recommend Phillip to all my friends! Great experience.
Reviewed June 12, 2016
All associates were very pleasant and professional. Marilyn made our experience problem/stress free. I would recommend DriveTime to my family and friends.
Reviewed June 12, 2016
They very interest in satisfy my require.
Reviewed June 12, 2016
I had the best experience at DriveTime in Miami lakes, FL. I was greeted by Derek and Cleveland (sales manager) who worked as a team to get me into a car that I can say I instantly fell in love with! Derek was very friendly, professional, and optimistic. I thought I was not going to walk out with a car but, lo and behold I only put $400 down and got into my 2009 Toyota Rav4. Cleveland was very professional, enthusiastic, and had a great sense of humor. Everything was black and white! No gimmicks. No extra interests. That's was what I was looking for! Anyone looking to buy a car with bad credit like me go to DriveTime in Miami Lakes, FL. Thank you so much again! You guys are the real MVPs!
Reviewed June 12, 2016
Initially I was extremely happy, but as the deal closed I was never told the total price on the vehicle. Had I known the total would be over 22,000 for a 2006 vehicle with 81,000 miles I would never have purchased. The vehicle price was 10,400. I did purchase the warranty also. After doc fees, sales taxes, and apr rate that vehicle was 22,095. I did put down a 1500.00 down payment. After carefully considering all of my options I did decide to return the vehicle within the 5 day grace period. Upon returning the vehicle, the warm welcome that I received purchasing the vehicle, I did not receive returning the vehicle. When I put down the down payment, Salita the manager at the Augusta, Georgia location said that I should do credit instead of debit just in case I decide to return the vehicle so that my money would be instantly returned. Well, that definitely was not the case.
Luckily I am one of few people that had other funds to get me through. In all fairness, my money was put back into my account the very next day. However, this policy need to be explained thoroughly. Thankfully, I work in customer service and understand the debit card/credit card holds since I work at a desk. APR rates incredibly high, warranty rates incredibly high.
Hello Lamekia,
Thank you for taking the time to leave a review. I sincerely apologize that your experience with DriveTime was less than 5 stars. Regarding your concerns about what is included within the purchase price of the vehicle, it is our goal to be as transparent as possible when discussing financial details. We do not compete with pricing, nor do we hide it; we strive to provide affordable transportation options for all customers, regardless of credit issues. As customers’ information may differ, so does the annual percentage rate and the down payment required. Prior to sale, our underwriters walk the customer through the contract, addressing the customer’s contracting concerns. We also provide our customers a Federal Truth in Lending disclosure which indicates the cost of the vehicle, the total amount financed, the annual percentage rate, any finance charges included, and the total amount that is expected to be paid upon maturity of the loan. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.
When processing a refund, the time-frame needed can vary depending on the payment method. If a customer pays using cash or a debit card, it typically takes 7-10 business days to have a check sent out to the dealership. If a customer pays using a credit card, then the dealership can process the refund at that time; the card holder and the card used must present. The refund process with a credit card is also dependent on the credit card company, as different companies will release the funds at different times.
Thank you again for leaving a review, and I appreciate this opportunity to address these matters. Should you have any further questions or concerns, please do not hesitate to contact my department, Customer Relations, at 888-290-0148.
Respectfully,Andrew – Customer Relations
Reviewed June 12, 2016
I recently purchased a vehicle at DriveTime in Nashville. The people that work there are supper friendly, and they got me into a very nice vehicle.
Reviewed June 12, 2016
My experience at DriveTime in Lombard was great. They have a great staff but because of Ms. Aija ** I have already recommended DriveTime to a few of my friends and family. I've bought many cars but Aija is the best salesperson I've ever met. Aija was patient and understanding. I didn't feel like I was forced to make a decision I didn't want to make like most dealerships. I like my new unique SUV and the color. Thanks Aija for making me feel at home. I will be back with more people. If anyone is looking for a new vehicle they should stop by to met Aija. She's great.
Reviewed June 12, 2016
Bought beautiful GS-lexus. Very pleased. And also l didnt feel any pressure. Very helpful, explain everything with straightforward answers. So l'm for a customer for life. To the staff there thanks again. 7 hr drive was really worth it.
Reviewed June 12, 2016
Never would have guess car buying was so easy, plus received a good car to boot!
Reviewed June 12, 2016
Greatest car purchase experience ever. Everything was so smooth it was unbelievable.
Reviewed June 12, 2016
I had a great experience. Didn't feel pressured and service was wonderful. I definitely recommend to friends or people looking for a new car.
Reviewed June 12, 2016
I bought a car from Drivetime and had it 2 weeks and the car started to give me issues. Took it in and that's when the horror started. They have my car a week Monday and promised me Friday to be ready, then Saturday. Now today they say Monday cause they waiting on a screw, smh. Asked to be put into a rental, all of a sudden all the rental office are closed. So I'm stuck without a car for this weekend all week. I asked for a rental on Monday and they said cause they waiting on a part they cannot put me into a rental like it's my fault. I would never buy a car or recommend DriveTime to anyone. They money scam artist and then all the issues the car have they want you to pay 50$ diagnostic fee to check the issues. NEVER AGAIN. WISH I NEVER BOUGHT A CAR FROM THEM.
Hello Chris,
Thank you for taking the time out to leave a review, I am sorry to hear you are dissatisfied with DriveTime. I can completely understand how upsetting it is, having a vehicle that is not operating as it should. I can assure you all DriveTime vehicles undergo a full mechanical inspection to ensure the safety and reliability of the vehicle. Even with the vehicles being inspected we are not able to predict if a future failure will occur.
Aeverex, your warranty administration does offer rental assistance for customers that have covered components. For further clarification on the rental assistance, I would encourage out to reach out to Aeverex. Here at DriveTime we strive to work with all of our customers in finding the best possible resolution when repairs are needed. I would like to take some time to further discuss this matter with you, I am confident that I will be able to turn things around for you. I will be contacting you within the next 24-48 business hours, should you prefer immediate assistance you welcome to contact our Customer Relations Department at (888) 290-0148.
I thank you for your time and I look forward to speaking with you.
Respectfuly,Philisha-Customer Relations
Reviewed June 11, 2016
Great Staff and Service.
Reviewed June 11, 2016
David and Zacharius were amazing. They helped us get into the vehicle we wanted. All of the staff were very friendly and they have great vehicles to choose from! I will be definitely buying another vehicle from them again and I recommend them to anyone who needs one.
Reviewed June 11, 2016
My first experience purchasing a vehicle through a dealership and I am pleasantly surprised. The whole team at DriveTime were very friendly and professional. I was helped by Faith and she was tremendous - funny, professional, and she helped me through the whole process of finding a car and made sure all my questions/concerns were answered. We were there pretty late at night and I thought the staff would be short with us just to get us out the door faster, but they didn't seem to be bothered by our overstayed visit at all! Great, friendly, professional team here at the Mesa Location! Hope it continues for the length of my time as a customer at DriveTime!! Also, I love my car!!!
Reviewed June 11, 2016
Had an absolute great experience. Eric and James were a huge help and I walked away confident in my purchase.
Reviewed June 11, 2016
Went into DriveTime on a Wednesday, picked out my car, did the paperworks and on Friday picked up my brand new baby! I call her Goldie. The guys at Hickory Hills DriveTime are so nice and such gentlemen and very helpful. The service was great, I love my 2011 Toyota Camry! Thanks again DriveTime.
Reviewed June 11, 2016
They were polite from the moment I walked in. They were honest and accommodating to my needs. The salesman was very well trained and thorough with every detail. I'd recommend them to my friends.
Reviewed June 11, 2016
I was taken good care of by Mr. Angelo **. He was very friendly and he knew the information. I thank you for having such a great staff at Greystone Blvd. car sales. I will continue to send others to DriveTime and to ask for Mr. Angelo **. He gets 10 stars from me!!!
Reviewed June 11, 2016
I really enjoyed my experience.
Reviewed June 11, 2016
First of all I'd like to thank Yohance for giving us excellent service. He was very professional in the way he explained all aspects of our sale. Everything from finding a car to the paperwork process was easy and painless. Again thank you.
Reviewed June 11, 2016
It was amazing. Absolutely love our salesperson Preston **. I would recommend anyone to ask for him. He is such an amazing, funny person. He made the experience easy for us. Thanks Preston **.
Reviewed June 11, 2016
They were very helpful in there. Even though the interests rates are high so far I'm fine with the payments.
Reviewed June 11, 2016
I love the new vehicle I got. Haven't had any problems yet. Everyone at DriveTime is always nice and polite. Experience was great. Did NOT like that I got surprised by the $30,000 price instead of the original $13,000 price if I didn't make bigger payments. That is something I think is not right at all and you don't know that until you are signing the paperwork already. That is really not fair to do that to a USED car. I understand the interest rate went up high but still it's not right.
Reviewed June 11, 2016
I had a great experience with DriveTime. Everyone was very helpful and kind. I especially liked that there were no salespeople outside when we first arrived. I liked being able to look at the cars without someone looking over my shoulder. And I adore my new-to-me car!!
Reviewed June 10, 2016
I purchased a Chevrolet Traverse less than 2 months ago. In that time the transmission went out and now the catalytic converter needs replaced. The mechanic told us the oil was sludgy and dirty even though the computer said the oil was at 50%. DriveTime obviously didn't even bother to change the dirty oil. They just reset the computer. They just "band-aid" the engine to get it out of the lot. This was at the Columbus, OH location. We called them but pretty much just got too bad so sad. We have a warranty but it's $100 to fix each time and we've had to get a rental car.
Hello,
Thank you for reaching out to us regarding your vehicle concerns. I am sincerely sorry to hear of the issues you have encountered with your transmission and catalytic converter. Although all of our vehicles undergo rigorous inspection, prior to lease or sale, we know that pre-owned vehicles may have issues arise that we are unable to predict. For this reason, every vehicle comes with a complimentary 30 day/1,500 mile limited warranty, with additional extended coverage options available for purchase. Both the limited and extended coverage options include a rental reimbursement benefit, the details of which can be found in the warranty documents provided at the time of sale.
We understand that there are certain circumstances that may warrant further review. To ensure that nothing was overlooked and that your concerns are properly addressed, I will be reaching out to you within the next 24-48 business hours. Should you be in need of immediate assistance, or have further questions before I reach out, please feel free to contact my department at 888-290-0148.
Thank you for your time, I look forward to speaking with you.
Respectfully,Natalie – Customer Relations
Reviewed June 10, 2016
The sales team was efficient. I was very impressed. Would definitely come back in the future.
Reviewed June 10, 2016
I have never had a good experience dealing with car lots as I have bad credit but your staff there at DriveTime made me feel at home and helped me with every aspect of buying my car. I am so grateful to all of you at the Tulsa, OK store for everything. I have been recommending you to all my friends. Thanks again.
Reviewed June 10, 2016
We had an excellent experience buying a car for my daughter. They did not have anything she was interested in on the lot but once the manager found out what she was looking for, he went into the computer & found her the exact car she wanted.
Reviewed June 10, 2016
The service I had at DriveTime was the best out of all the places I have went. They took the time to show me the cars that fit my budget and my needs. Keep up the good work guys.
Reviewed June 10, 2016
Very nice people and very professional.
Reviewed June 10, 2016
I am so happy with my Charger. DriveTime in Petersburg, VA went above and beyond to get me into the car I wanted. They did not have a Charger on their lot but I found one in Chesapeake, VA about 2 hours away. They were able to get it transferred to the Petersburg store in 1 day and I was able to test drive it right away. The whole car buying experience has changed for me. It was fast and easy low downpayment. Only needed a few items to process my financing through a bank to help raise my credit score. The guys in the store were very helpful and friendly. Thank you.
Reviewed June 10, 2016
It was a very good experience. David ** was knowledgeable and very helpful.
Reviewed June 9, 2016
Salesman was knowledgeable and VERY professional!!! We are completely satisfied!!!
Reviewed June 9, 2016
Very satisfied with my new car. This is my 3rd vehicle from DriveTime. I had an accident and totaled my car. DriveTime's Total Loss program, (which is something I was not aware even existed), enabled me to get a new vehicle with no money down. The day I spoke with the representatives regarding the process, was the most pleasant experience. They made the process seamless and a huge weight was lifted off of my shoulders. Thank you all so much for the excellent service. I hope to be a customer for life!
Reviewed June 9, 2016
Had to switch vehicles due to bad tires on vehicle within the first 5 days and everyone was understanding and helpful.
Reviewed June 9, 2016
If you're leasing a car for the first time I recommend going here. They all explained everything great & made sure I got into a great car for me.
Reviewed June 9, 2016
We walked in knowing we didn't have credit to buy gum. With $600 down we were able to get my wife's favorite car that she's wanted for 8 years. We brought our son with us and he was given a coloring book and crayons and helped water plants. They treated him like their own. It was nice and calm since Joseph gave him Dragon Ball to watch. The vehicle wouldn't start when we went to leave. The mechanic got a new battery from the service dept and within 5 minutes we were on the road. Great service. Overall great experience. Love how the Altima drives.
Reviewed June 9, 2016
I have never been treated so kindly or worked with so diligently. They really made me feel comfortable and confident with my purchase! I truly appreciate you guys and will be recommending you to all my friends looking for cars!! Thank you so much for my new baby!!
Reviewed June 9, 2016
This was by far the best car buying experience I have ever had and the staff was very friendly and helpful.
Reviewed June 9, 2016
Overall, I was very pleased with the service that I received at DriveTime. I actually started my car search there, and after talking to several other dealerships, came back to purchase my car. As my credit is in the repair process, I was limited on financing options; however, DriveTime helped me find exactly the make of car that I preferred, within 5 years old, and low miles. Every other dealership tried to make me feel like my bad credit meant I had to settle, and would push older, high mile vehicles on me. My only complaint was the wait time - my purchase took about 5 hours to complete. But, no wonder they are so busy! I will definitely recommend DriveTime to others working to rebuild their credit.
Reviewed June 9, 2016
I would definitely recommend DriveTime to anyone who is in need of a car. Their customer service is beyond amazing and they will make sure you are comfortable and at home. You will drive out with a new car the same day you walk in. My first car purchase was with them and I have not looked back since!
Reviewed June 9, 2016
I had a great experience at this location and just the entire process. I don't have the best credit and was so nervous to apply thinking I would get turned down. When I did apply and it came back approved, I was so happy. The manager, Antonio and my sales guy, Kareem were so awesome. The process was seamless. I recommend this to anyone that needs a car, and wants to rebuild your credit. Check them out. Thanks guys!
Reviewed June 8, 2016
My experience at DriveTime was simply beautiful. I mean it was a rainy day, but the staff made the sun shine. Byron, Yohance, and Teneka handled me like meeting my needs and like for a car was the only thing that mattered. I was very nervous not knowing what to expect and to my surprise they didn't bombard me but instead contacted me just enough to let me know they wanted my account. I am happy, sooo happy with my Lexus. The Conway staff was very professional from top to bottom. I must say I enjoyed my DRIVETIME experience, and I will aim to make this myself and my family's car buying home. My motto... There's no better time to pull into DriveTime.
Reviewed June 8, 2016
The entire experience was very satisfying. Janette ** was awesome. The only issue was the car was not clean, found a dried up banana peel under the front passenger seat. Not sure that that is a policy to have clean cars but it should be. The car needed a wash and Janette said she would wash it. I thought she meant run it through a car wash, but she said there is a hose out back. I told her "no way are you going to wash it by hand." Maybe you should invest in putting in a little drive through wash. Other than that it was all good!
Reviewed June 8, 2016
My experience was great. I did not feel pressured in any type of way to purchase a car. I would recommend DriveTime to my family and friends. My sales associate Broadrick was excellent!
Reviewed June 8, 2016
Experience was great...very friendly. They worked very hard to close the deal.
Reviewed June 8, 2016
I was very impressed from the time I walked in the door. Kurt held the door open and greeted myself and my granddaughter. He made us feel at home and asked me what I was looking for. I told him what I liked and what I wanted to pay. We saw if I would be able to be financed and then looked at the cars. I was only shown the cars I could get and there were several. He was so nice and I felt like an old friend. By the time I left I felt great about everything. I love my new car.
Reviewed June 7, 2016
I will never ever buy here at this place again. Told one thing. Come to finalize the deal...was told something different. Had vehicle less than 24 hrs. Has to be repaired already for almost 35000.00. Should not have this issue. It is fair to say that this location cares about nothing but the money. Screw the customers. Not to mention the dealer paid 4500 for this vehicle at the auction and charging way above for them, and to have issues the next day is BS. Also this review should have been sent on Phillip ** which is the main on the loan.
Hello Phillip,
Thank you for taking the time to leave a review. I sincerely apologize for the less than 5-star experience you have had with DriveTime and I appreciate this opportunity to address your concerns. To ensure customers’ safety and security, DriveTime subjects each and every vehicle to a multipoint inspection; should an item fail inspection it is then replaced to guarantee that each vehicle meets or exceeds highway safety standards. From taking customers on a test drive to guiding them through a walk around inspection, we strive to ensure that our customers are comfortable with all aspects of their vehicle prior to sale. In addition to these inspections, all financed vehicles come with a 30 day/1,500 mile limited warranty, with the option to purchase extended coverage for further peace of mind.
As the nation’s largest dealership, DriveTime does not compete on price, nor do we hide it. We seek to provide affordable transportation options to all customers, regardless of their credit issues. Our no-haggle prices are posted online as well as on each vehicle at our dealerships. We understand that customers are weary about how dealerships price their vehicles, which is why we are transparent with how much our customers will pay for their vehicle of choice. On average, we invest over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB).
At the time of sale, our customers also have the option to include a number of optional benefits. If the customer chooses to purchase any of the optional products such as GAP, the extended warranty, and the GPS service, they would be reflected in the purchase price and finance details of the loan. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.
Again, I want to thank for providing your feedback and I apologize that your experience was not one that we want our customers to have. To ensure that all of your concerns are fully addressed I will be contacting you within the next 1-2 business days. Should you need immediate assistance, please do not hesitate to call my department, Customer Relations, at 888-290-0148.
Respectfully,Andrew – Customer Relations
Reviewed June 7, 2016
My experience with Marilyn was more than I could have ever expected. She worked hard to get me in a car and I couldn't be happier.
Reviewed June 7, 2016
Chris was very helpful and very attentive to all that I wanted. He did everything he could, whenever he could, to make my experience a memorable one.
Reviewed June 7, 2016
I was so so nervous to be buying a car but I really enjoyed my time at DriveTime. Both people who help me were awesome and very helpful and very knowledgeable. I would go back any day.
Reviewed June 7, 2016
From the moment I arrived on the lot everyone was friendly and knowledgeable. The salesman and the financial person were excellent.
Reviewed June 7, 2016
Jermaine and the rest of the staff exceeded amazing customer service...the process was very fast and accurate. The best part is that I got the car that I wanted on the very next day even though it was well over 200 miles away. I am more than pleased.
Reviewed June 7, 2016
I was so pleased with DriveTime on Savannah Hwy. in Charleston. Zach was very patient with me when test driving vehicles, he is a great asset to your team. Joel finalized the purchase for me and he was very thorough and put me at ease. Finally, during both my visits to DriveTime, Travis met with us to make sure we had all of the information we needed to decide on my new car. Thank you to DriveTime Charleston for making a scary process so easy!
Reviewed June 7, 2016
I would recommend them to all my friends and family. Their service was great and the people were friendly. I thank them all and I love my new ride...
Reviewed June 7, 2016
I was very pleased with the process of purchasing my new car. The Judson location has a friendly atmosphere. Everyone there work together to make you feel welcome. I promise, you won't feel intimidated by sales associates or overwhelmed by the process. Matthew and Kijuan were great at helping me make my decision.
Reviewed June 7, 2016
I had purchased a 2010 Dodge Avenger recently but previously owned a 2006 Saturn Ion. It gave me some issues which lead me to not lease and to just go ahead and finance a vehicle. Everything went well except for the delinquent account balance that was clearly up to date otherwise I wouldn't have been back to purchase another vehicle but that was cleared and I'm glad to say I have a good reliable vehicle. Thanks DriveTime.
Reviewed June 7, 2016
Had a great buying experience. Everyone was very helpful and nice.
Reviewed June 7, 2016
My parents were in the market for a new vehicle, I co-signer. Smooth process. The only reason I didn't rate the experience 5 stars is because it was a long wait from the time we decided on a vehicle until all the paperwork was signed. Other people that started the process after us were gone before us.
Reviewed June 6, 2016
In a 4 week period I've had three cars from DriveTime and they all are a POS - check engine light comes on. The providers they send you to are very rude and it always puts me in a inconvenience because of my work schedule. Wish I never came to DriveTime!
Good morning Tacarra,
Thank you for taking the time to leave a review and notify us of your concerns. I am sincerely sorry to hear about the mechanical concerns you have experienced with the vehicles that were selected. Please rest assured, all of our vehicles undergo rigorous inspection at our DriveTime inspection centers, prior to being transported to our dealerships for lease or sale. We want to ensure the vehicles we provide to our customers are safe and reliable, so we take every measure available to address any failures or mechanical issues before they visit our lots. However, we understand that with pre-owned vehicles, we cannot predict if or when future concerns may be presented. For added peace of mind, all of our vehicles come with a complimentary 30 day/1,500 mile limited warranty, and we provide additional options for warranty coverage at the time of sale.
Whenever a customer experiences a mechanical concern, we encourage them to take their vehicle to an in-network repair facility to address. These facilities, although they are separate entities from DriveTime, have all entered into an open agreement to ensure our customers are provided with the best possible assistance, should any issues arise. I am sincerely sorry that your experience with our in-network providers has been unpleasant thus far, but appreciate you bringing this to our attention. We always want our customers to feel comfortable with the providers they are referred to, and I will to look into this matter further to ensure it is properly addressed.
I would like the opportunity to look into the vehicle concerns you mentioned, to see what assistance may be available for you. I will be reaching out to you within the next 24-48 business hours to further address the issues you have mentioned in an attempt to turn things around. Should you be in need of immediate assistance, please do not hesitate to reach out to my department, Customer Relations, at 888-290-0148 for assistance.
Thank you again for your time, I look forward to speaking with you soon.
Respectfully,Natalie – Customer Relations
Reviewed June 6, 2016
I came into DriveTime holding back tears because of nothing but complications elsewhere! Stephen, Clifton and Matt are ANGELS!!! They worked with me and put me in a car of MY choosing! I only wish I'd had gone there first! Please do yourself a favor and GO SEE THEM!!! P.S. tell them I (Estelle **) sent you! #GoGators
Reviewed June 6, 2016
They were helpful and help me get paperwork done over the phone so I could pick up the Spark after work.
Reviewed June 6, 2016
You guys and gals did an excellent job of holding us to a high standard! I felt like I was the most important person in the building. My credit was torn up and you still took the time to make me feel like I had a 800 beacon score. Thank you.
Reviewed June 6, 2016
I was welcomed, and your crew took great care of me. I will come back again with my daughter. I will also recommend my family and friends. Thank you for all your services.
Reviewed June 6, 2016
Jenna was a great salesperson. Roberta was very thorough and good.
Reviewed June 6, 2016
DriveTime is a very nice and friendly car lot. I would highly recommend them to anyone. They will help all they can to get you in the car you want. The salesman I had by the name Robert I would recommend to ask for. The manager Joshua is the nicest manager I have spoken to yet at a car lot. This car lot is located in Lexington ky on new circle road. Go check them out. They are wonderful. Here is a pic of the ride I got at Drivetime.
Reviewed June 6, 2016
Service was excellent. Salesman was knowledgeable and resourceful. My overall experience was very good. Love my car. This is our 4th vehicle from that location. 5 stars from me **. A Mr Keentoon **. Thank you Drivetime.
Reviewed June 6, 2016
Herb is an excellent sales representative and provided us thorough information on the car we purchased. We appreciate all that he and Zeb did for us. Thank you.
Reviewed June 6, 2016
I thought Jennifer was a really good salesperson, the process seemed to go well. Things got weird when we spoke with Garrison, I think he was the gm about the extra products. We didn't really want the gps product but had questions about how it worked and he was very sly/shady about the explanation. Ok, no problem. Then as we worked through all the paperwork with James my wife and I were talking about the arbitration form. I made the comment that a person could still probably sue the company because they would just say they didn't completely understand all the forms. James got excited and asks me if I understood the form, and I said vaguely. And he got upset, and started reading the form word by word.
I let him go on for a while then stopped after the section where it mentions tort cases. I asked him what that meant, and he couldn't give me a solid answer. I told him that we could read the document word for word multiple times but I still wouldn't completely understand it and apparently he didn't either. The next paragraph states something about taking the company to state court. The whole time he kept referring to the document as saying that we couldn't take the company to court, but there's a sentence saying we could. I thought James was very rude, the whole thing started when I made a comment to my wife.
When we were done with the paperwork, that was it. No thanks for buying a vehicle. Jennifer had left without saying bye. I stood in the middle of the room for a sec, it felt very strange like were we done? Luckily the process beforehand was fairly simple so there's a possibility of us going back, if we see something on the inventory list we like.
Hello Elvis
I first want to thank you for taking the time out to leave a review. I am happy to hear you had a good experience with the sales advisor that assisted you in finding a vehicle. I truly apologize for any frustrations you or your spouse may have felt while going over the details of the contract. Here at DriveTime we strive to be very transparent with our customers, we want to ensure our customers understand the terms of their agreement with us and are comfortable with what is outlined.
I apologize for the level of service you received after the completion of the documents, please understand we never want our customers to leave the dealership feeling as if they are not valued. I would like to take some time to further discuss this matter. To ensure I am properly addressing your concerns, I will be reaching out to you within the next 24-48 business hours.
Should you prefer to speak with someone immediately, you are welcome to contact our Customer Relations Department at (888) 290-0148 and a member of the team will be more than happy to assist.
I thank you for your time and hope you have a wonderful day.
Respectfully,Philisha-Customer Relations
Reviewed June 6, 2016
Ammon was great. I first walked in nervous but he changed that very quickly. Great experience and I've recommended Drivetime to everyone I know.
Reviewed June 6, 2016
I would like to say thank you for having helping people at your dealership plus helping me see what I can get into and afford. Good customer service.
Reviewed June 6, 2016
The staff were very friendly and made sure I got the car that I wanted! I loved how they made buying my first car a breeze and were very patient with me! They talked me through everything and even explained some things twice when I didn't quite understand the first time. I can't wait to recommend DriveTime to everyone I know!
Reviewed June 6, 2016
Went in 6/3/16 to get a car. Kieth was the guy I was working with. Everyone was presentable and polite. Got everything done as quickly and efficiently as they could.
Thank you for taking the time to write a review. I’m so glad to hear that you had a great experience with our Sales Advisor Keith! We love hearing feedback like this!
I see that you gave us a three star rating on your review. If there is anything we can do to enhance your experience, please do not hesitate to contact our Customer Relations Department at 888-290-0148 and we would be more than happy to assist.
Thank you again for your time and I hope you have a great day!Tyler – Customer Relations
Reviewed June 5, 2016
I love the people at DriveTime North 45. Everybody up there was so nice. Warren helped me out and he was so nice and sweet...
Reviewed June 5, 2016
Did a great job getting me into a new vehicle. I am very satisfied with my purchase!
Reviewed June 5, 2016
I was very please with everyone at Drivetime. Katy was great no pressure at all. She gave me the information I needed and time to think. I came to a good choice on the auto I chose. Brandon never gave up on me when I couldn't make. I enjoyed the process - no pressure from any of the people there. Thank you.
Reviewed June 5, 2016
I was actually pleasantly surprised with the experience I had with DriveTime. All the employees were very friendly and helpful. Antwon was the sales person that was helping me with my purchase and he was very helpful, knowledgeable and very patient. I love my new beautiful car...
Reviewed June 5, 2016
Everything was wonderful but the time it took for everything. Before filling out paperwork I believe you should test drive the vehicle. Besides these things everything else was wonderful.
Reviewed June 5, 2016
Kyle and Jason was very nice with the process. They walk me throughout the whole process. Thanks guys and Felicia was excellent as well.
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