DriveTime Reviews

This was the best car buying experience I have had. No problems and very quick to get on the road with my new car.

I am extremely pleased with my experience with your company. After submitting my information online, I received an immediate email response and several follow up phone calls. I provided the necessary documents on my first visit and was on my way behind the wheels vehicle I'd never thought I could afford. Thank you to the courteous staff and I look forward to a successful business deal.

The website states $5.00 for up to 15 days late. They however do not say that in that 15 days it is also $7.50 a day. Was 11 days late and incurred $90. If I knew it would be so much, I would have found a way to get the money.

I think the person that assist me with my car had great customer service skills. We need more people like that. You're very patient and very helpful and you got the job done.

Wonderful experience, ask the way around. The only negative aspect is the amount of time it took.

I love my new car.

My salesman went above and beyond to find my perfect car. He drove to another lot, picked it up and had it nice and shined up for me.

The service I recieved was outstanding. I got calls and all the information I could have asked for. They made the "Car buying" experience a smooth process.

Everyone was friendly, nice.

This is my second vehicle from DriveTime and I truly enjoy the experience.

I have bought several cars from some of the biggest dealers in Augusta but the team at Drivetime were very professional, courteous! They show they care about me and my thoughts of what I would like to drive. They work as a team and the sales rep went over every detail, very carefully. If I could have I would gave her a bonus.

Awesome car, had a great sales staff and they went out of their way to put us in the right car without being overbearing. Thanks again.

Made an appointment for 12:15, was seen by 12:30 and approved by 1pm and found a vehicle I wanted by 1:30 out of 20 that were offered on the lease program.......I went there with no $ on purpose so I would not get stuck into buying a car and they had no problems with that, they still gave me first rate service knowing I was not going to buy that day....I will return Monday to lease the vehicle I wanted ....very satisfied.

I bought a car and within first day, it was in shop. By 3rd day, it was back in the shop and needed new engine and tranny. I wasn't happy how I was treated like it was my fault. They then proceeded to tell me they were not fixing my car; I was to go pick something else. It was not a good experience and I hope this don't happen again.

It was a smooth and easily-understood process.

The whole team was very helpful and got us exactly what my wife was wanting in the payment range we needed. Walked away feeling very good about the whole deal. Thanks Drivetime.

The sale man Cleveland was very friendly and helpful. He was not too pushy but give me the information I needed to make a choice. Even though I did by purchase my car on my first visit he called me two days after to make sure I got the car I was looking for; when I said I did he recheck the inventory I find what I need. Very nice guy helpful and a great people person.

My sales man was very helpful and thorough on the paperwork process and he was also helpful in knowing what I was looking for in a vehicle.

Our salesman was informative in the way Drivetime works. He was very patient with us as we looked through several cars before making a decision of a vehicle. Before road testing the vehicle, he made sure all components worked and asked if they work acceptable to us. To say the least, Jason made our experience buy a car stress free.

Absolutely awesome team at Drivetime Gastonia!!! A truly warm, inviting, friendly, professional atmosphere!!!

Friendly, smart, knowledgeable.

Absolutely the best experience buying a car. Kind and professional agents. Highly recommend.

The salesmen were great. They helped fix an ugly situation.

I am very pleased with my new car! I am blessed to say y'all helped me out greatly, and I thank you for that!!

Staff was very friendly & professional. They seemed to have a can do, can get it done attitude which was full of enthusiastic energy that was uplifting to see for a change at a car dealership. I would definitely recommend the Chandler location in the future.

Very good overall experience, answered all my questions, paid attention to detail. I'd recommend any friends or family. Thank you for a smooth experience.

We done the lay away program for 3 weeks. The vehicle we originally chose had a few what we thought were minor issues, so it was sent off to be fixed. Upon returning 3 weeks later, I called in advance to let them know we would be picking the vehicle up in a few days. The vehicle was still making a noise after a second test drive. Come to find out something was wrong with the engine. Due to personal reasons we had to choose another vehicle. Before I even made it home my change oil light came on, and the brakes squeak very loud. We spent the whole day there. 12 pm-9 pm. I still have to take the vehicle back to get the issues fixed.

They were very helpful and friendly. I will never buy a car anywhere else. Best experience buying a car. I'm telling everyone I know.

I HATE salespeople, so when I walked into DriveTime in N.B. I was very hesitant. Before you know it, we were sitting and enjoying the experience. I was extremely happy with all that went on from the first step to the last. I am very happy with my purchase and will recommend to anyone that needs a vehicle to go to DriveTime.

Everything went really well.

Great place to get a vehicle.

My sales rep was friendly and fun. I was very satisfied with everything here and I got the car I wanted. I would definitely recommend this place.

I would recommend.

The people there were very kind and seemed like they liked what they do. It was a good experience.

Everything was great and Erin the sales rep was helpful and let us take our time.

It was the best place I went to. They were all so nice and helpful. Didn't have a bad time there. They really wanted to help me get a car and that's what they did. I will be recommending drive time to everyone I know. Thank you.

We purchased a 2006 Jeep grand Cherokee less than two months ago. The day before, we were in a horrible car accident while visiting family. Totaled our car. Friends told us to go through DriveTime. Says their warranty is solid. The sales team even told us if we had any issues to return it or they will cover the costs. Not even two months later, the rack and pinion was damaged from the transmission lines leaking (so the aeverex certified mechanic says). Guess what? DriveTime refuses to replace it. Wouldn't even work out a deal. I suggested skip several months payment. They said NOPE! I'm sure this company can cover the cost, skip several payments or at least put us in another car. $1100+ it's gonna cost us to fix. And NO ONE from DriveTime cares. I think we may just park it their front door and walk away. Way to cheat the hardworking American!

My experience with Drivetime was a very satisfying and easy experience. I actually enjoyed buying my new car from Drivetime.

I participated in the champ program and was treated like a 5 Star customer. The DT Sahara Team is AWESOME!

My overall experience at Drivetime was great! I loved the people and customer service. The selection of cars was a good variety of price ranges. The fact that they have "in-house" financing sold me. Definitely recommend.

Everyone at DriveTime was very friendly and helpful.

Great Experience. Friendly and great customer service.

Drivetime by far has the worst customer experience. I've had no problems or complaints to Drivetime so I haven't contacted them regarding anything whatsoever. I've had my car 7 months now and all I wanted to do was switch from bi weekly payments to monthly payment. Sounds simple, right? WRONG!!! I've been getting the run around for WEEKS. I have been calling Drivetime every single day for the past 2 weeks which is currently going on 3. I've been hung up on several times, lied to several times, and no one acts like they care that this has been a never ending process. The first week I was told by 3 people that all I had to do was call back to set up my automatic payments again for my new monthly payment. Sounds easy? Nope, called back and apparently I have to print out a modification request and send it back.

Nov. 10, 2014 I received two email notifications for a 6:30 PM appointment at the Augusta GA location. Approximately one hour before the scheduled appointment, I received a phone call from the Augusta store confirming my appointment. My wife and I traveled from Aiken, SC to Augusta, arriving at 6:30 PM. We were requested to be seated, by 7:00 PM no one was still available. There was one salesmen present and we were told that it would be at least another 15 to 20 minutes. It is my expectations that after being notified on three separate occasions of a scheduled appointment, that your company honor the agreed upon appointment time. We traveled from another state and felt the manner in which we were treated was inappropriate and rude. We left and do not have a very good first impression of Drive Time.

The manager fought tooth and nail for me to get the car I wanted and after a long day, she finally got me into the Hyundai Sonata I wanted. I had a great wonderful experience. No lie, I would definitely recommend DriveTime to anyone who like me have credit issues. They helped me out a lot and I love my new car.

So I purchased a 2010 Jetta that I really liked 11/6/14. Next day I heard a thumping noise, which surprised me since I was told all cars go through a thorough inspection. Well my car will now be undergoing transmission work. So in less than a week I am carless again, for who knows how long. Yes it's still under warranty through Aeverex but if I want a rental car they only reimburse me $26.99 a day. So does anyone know where I can get a rental for that price? If this problem hadn't occurred I probably would've rated my experience higher since I did receive good customer service while purchasing.

I absolutely would recommend DriveTime to anyone poor credit or not. They worked with us and did everything in their power to send us off the lot with our car. My car is in amazing shape and runs fabulous.

Everything was overall good. The staff is friendly and helpful. I found the right car for me, and they got me approved. The biggest issue is the APR on my loan. It's excessive to say the least. My credit is bad, but I still feel like I am paying way too much.

The only disappointing factor throughout my car buying experience was the salesperson's lack of chivalry/attention.

I like my car. This is my first newer car. I love it!!!!

Salesman was very helpful through the process.

Our sales representative Mr. Charles was more than helpful, he worked with us and was more than patient. He understood our situation and even with all the bumps in the road he was still able to get us into the car of our dreams. THANKS MR. CHARLES YOU'RE TRULY A BLESSING!!!

It went much better than expected. Sure I ended up staying awake longer than I wanted cuz I work nights but it was worth it.

Everything was good.

Great customer service. Laura was awesome.

Thank you for helping get us a vehicle that we can trust and a company that puts people first.

Everyone was very friendly! No one was super pushy like most car dealerships. They make a salary based wage so no one is in utter competition to get you to buy a car not mentioned for you, or one outside your budget. They offer a warranty with each car, unlike most buy here pay here facilities. I worked with Rob and Joseph at the Mesa location in Arizona but I'm sure they are all just as great. Thank you for a great, fast, and efficient experience DriveTime!!!

I recently bought a truck from Drive Time. I was looking to add a 2nd vehicle to the family. I dealt with JP, and Hassan at DT In War Acres, Oklahoma. I got VIP treatment the minute I walked in the door. At one point I even talked with the Regional Manager on the phone. They took care of my needs, and got me into the truck I wanted with no issues.

The salesman that sold me my car was very polite and friendly. He explained every little detail about their programs, my options and payments. He picked five different cars for me to look at in my price range. He made sure to open the door for me each time and explained the features of the car and price differences. The warranties are AMAZING. I was really amazed at everything they offer. They really try to fit you with the perfect car and payments. I don't think I'll ever do business with another dealership! I LOVE this place! I have already referred one friend and will be referring many many more!

My experience was overall, good. Everyone was helpful and showed great hospitality. I am pleased with the vehicle and I have shared your information and my experience with others. Thank you.

My sales rep was Brett. He is a very good guy. I came back later to seal the deal with him because I didn't want to work with anyone else.

Overall I am very impressed with DriveTime. The Salesman did a great job and so did everyone there.

The main problem I had with trying to find a car that I wanted was the pushy sales people everywhere I went. At DriveTime, I was allowed to look around the lot without anyone looking over my shoulder. I advised the salesperson the vehicles I was interested in and he showed them to me and allowed me to test drive the ones I was debating on. The sales person was not pushy and did not call me a million times like the sales people from other car lots. I appreciate the fact that they are considerate of the way people want to shop for a car. Loved my experience!

I worked with Terry ** (TJ) he was knowledgeable, kind, & polite. The GM came over right away & introduced himself. TJ & the GM Al made sure that I was comfortable and my family as well. I hadn't had a permanent job for 2 years, I kept my faith in Jehovah and I got a permanent job & I knew I need a car to go back & forth. I rode by DRIVETIME in Maryland, look them up. Called & spoke to TJ. He made me feel that it was guarantee. And it was & I'm very pleased, happy excited. Thank you so much TJ for your kindness help. As well the GM Al..I will send a lot of folks to you!!!

I needed a reliable vehicle and when I had nowhere else to turn Drive time was there for me!

It was a great experience. It was my first time getting a car and my salesperson was excellent. I am kind of sad because of the money I will be spending on the car but I got the car I really wanted. They really work with me, they was determined to get me in a car by any means necessary. They was patient enough to wait on my employer to send back my EVF (Which took a day and five hour literally). I had a awesome time at Drivetime. My fiancee is getting her car there too! It really was great and my salesperson, Dustin make it truly a great moment!!! Thank you so much Dustin!! Drivetime, keep Dustin in Oklahoma City forever and a day!! He goes that extra mile and a half.

Got a great truck!

My first encounter was with Fredrick - Salesman. To make this short he went above and beyond to show me outstanding service. Then a gentleman name Reggie came over to introduce himself and offer me something to drink and pop corn. I thought that was awesome. And last but not least I had the pleasure of speaking with Douglas ** who was the man who put a smile on my face and told me I was approved.

Drive Time really helped me out with a car... My car I had was about to go... Thank god for the ppl there.

Everyone was friendly and very helpful.

This was one of the easiest car buying experiences I've ever had. The staff was friendly and welcoming. My sales person (Michael) was extremely helpful and eager to assist me in whatever way necessary to ensure that I was pleased with this experience. I have already began to refer friends and family and I'll continue to do so in the future.

Car issues within the first week. I will be very fair when Drivetime is fair on my part about a vehicle that they sold to me that I have been complaining about for weeks now. Now it's time to get a lawyer.

The customer service at Drivetime was awesome, the staff was not forceful with anything. An overall great experience.

Great experience. Fast purchase and great car selection. Friendly customer service.

Salesmen were great and friendly. There car is good. Can't beat warranty and free oil changes.

Good reliable source.

I was eventually very satisfied with my overall experience with DriveTime and with the vehicle I ended up leasing with them. I was a little disappointed that I did not get the vehicle that I had first wanted because the DriveTime office in Fayetteville failed to bring the vehicle from Raleigh to their location. By the time they told me that they hadn't yet brought it to Fayetteville, it ended up being leased by someone else. Overall the service was courteous and pleasant, although the process took a lot longer than I thought it would.

Our Sales Rep was excellent and very friendly. His name was Brian and he was off the day we did the deal and Tiffany helped us close it. Everyone was so friendly compared to everywhere else.

DO NOT BUY FROM DRIVETIME!!! It's a SCAM!! I was recommended to DriveTime by a friend. I went in back in September 2013 & left with a 2010 Ford Fusion. The DriveTime Reps assured me the car had passed the highest of inspections & my warranty was good for 50,000 miles. Within weeks after taking the vehicle home I began to hear a clicking noise. I then took the vehicle in for an inspection and learned both drive axles had to be replaced! Yes, the warranty covered it but I still had to miss two days of work to have my vehicle repaired.

We drove two and a half hours to drive time on laurens road with very heavy hearts, because we weren't sure if we would even be able to get a car. We were set up with nick who broke everything down for us about how drive time worked and how they did their business and made it seem very possible that we would be leaving with a car. Still being a little worried that it was a bust we just sat back and let them do their jobs and get all the paper work going. We found the car we wanted and they worked with us even only having a couple hundred dollars to put down. These guys and women that work there went above and beyond the call of duty to help myself and my girlfriend get a nice car that is very reasonable for us to pay. We had some many things go wrong when it came to acquiring insurance. But nick and his team stayed so late for us so that they could make the dreams of just two strangers come true and to make sure they saw us leave in the car we deserved and worked so hard to save for. So a huge shout out to Nick and the drive time team in Greenville south Carolina on Laurens road. I'm recommending every to you guys. They gave us the chance we needed when no one else would. Thank you so much.

I had a very trying week. My attitude was not the greatest but the team did all they could to make me happy - THEY DID.

I put in my internet application and within a few hours I received a call from Roddy at drive time on Collins and Division st in Arlington. Me and my husband went up there and found a car that we liked, drove it, and went back in and signed the papers for it. I love the car and the whole experience at Drive time. I will recommend my friends and family to get their cars from there.

You guys have a great program. You helped me out when no one else would. Your down payments weren't astronomical, and your cars aren't beaters - unlike most dealerships that cater to people with less than perfect credit. I love my new vehicle, and will recommend you to all my family and friends who are looking for a reliable vehicle. Thank you so much...

Very friendly staff that is very willing and able to work with you. They made car buying a pleasure.

My experience with the Lexington KY lot was one that was as stress free as I have ever experienced. I had called about 1 car on the day before and they done a courtesy hold. When we arrived, we choose a completely different vehicle. Our salesman was great, extremely helpful and wasn't at all pushy. The car that they had put on hold was more expensive than the one we purchased and he didn't push us into buying what we didn't want.

Test drove car, had to jump battery first. Tested battery was bad. Was told I would have to go to a place and have it replaced, at 8:30 pm. I hadn't even signed the paperwork. Manager decided to replace it with a battery out of another vehicle. Got up the next morning, car was dead. Cable was so loose on battery that I could lift it right off. I will be taking it to see if it is the correct size, as I am unable to tighten it any tighter. Too bad, new car and already having to seek service. Although a small fix, it leaves a bad taste.

We appreciate all the hard work the DriveTime team did to help us find a vehicle that fit our needs. We have already recommended 3 other families. I hope they have find the same excellent experience my family did.

Great sales crew...everyone. David, Ken and Menanda made us feel so at home and welcome. We named our car Vera Bonita Vers.

The staff was great and very nice! We brought in our cruddy car that had no way of saving it..our 04 Pontiac Grand Am. We were approved for the awesome Toyota I always wanted. Very affordable! Thank you for giving us a chance.

The employees were very helpful and welcoming. I did not feel hassled or rushed with purchasing my car. The staff took real good care of me & I appreciate the feeling of not feeling like a sale. & I LOVE MY CAR!!!

My sales agent was awesome. He worked well with me and was patient with my indecisiveness.

A great car buying experience, the sales associate was very polite, considerate and knowledgeable. I will recommend Drive Time in the future to people.

Great. Everyday I went, same great service.

My wife and myself had an excellent experience with the drivetime team in charleston, sc. It was a friendly atmosphere and we felt comfortable with the team. I would refer anyone to the charleston location. Geoff and Barnes were excellent salespersons and we did not feel pressured to buy, however they did everything they could to make the cars we liked possible to buy.

The associates were fantastic. One was in training. I do apologize I'm not the best with names, they were personable but not overbearing. They were kind and friendly but not unrealistic. They did not make you feel as if you were a quota being accomplished or just another number. Great asset to your company!

I was very happy with my whole experience at DriveTime in Temple, TX. The staff there is very friendly and willing to help you in any way they can to make sure you get the car you want. I would definitely recommend them to anyone.

I am very pleased with my experience with DriveTime. The process was fairly simple and everyone was easy to talk to. Thanks for a great buying experience!

Very fast turnaround on getting a new car on the champ program and better car selection.

Travis the manager was extremely helpful. Very nice, very understanding and was very professional. We truly enjoyed our experience.

The staff was very friendly especially Charles and Asia, they were great.

I'm very pleased with the service I received, I also got the vehicle I wanted and I love it. Thanks a million Drivetime.

The guys at DT made our car buying experience a pleasure. They were quick to help us and the friendly atmosphere put us at ease about our big purchase! A special thanks to Todd at DT!

Vincent was who helped us and he was great! Super friendly and helpful and patient, he made the car buying experience so much better.

Everyone was friendly and I like that there isn't a hassle to buy.

Was a great experience. Tiffany ** was great. If I had to do it all over again, I would definitely see Tiffany ** again. She's fun, fast and friendly and good with people. Highly recommend her to help as many as possible. She's great. Thank you.

This past Sat. I purchased a 2007 Honda Civic EX Coupe! The initial process was painless and ** of the Torrance office was GREAT! This Civic was to be my commuter vehicle as it gets 40 hwy mpg and I drive 32 mil one way to work. The night I purchased the vehicle everything seemed fine. Drove the vehicle straight home & it sat parked till I drove it to work yesterday. While driving the vehicle, I began to smell a burning smell, but didn't see any smoking. I assumed the vehicle hasn't been driven so maybe it would burn off... Went to lunch, tried to use the AC... NOTHING!

Excellent customer service, very friendly employees, and fair prices. We are very happy with our new vehicle and will definitely recommend our friends.

I really don't like my SUV. It's too much for me. Don't get me wrong, it's a nice truck. My salesperson was great #1. I really don't have time to pick a better car. I feel like I'm in something I don't want to be in. If I am going to pay for something at least give me something I like, not what someone else's like.

The salesmen and representatives were all were polite, professional, followed up every step of the way, and worked tirelessly to get me a good deal - a down payment I could afford, and at a payment that was reasonable. From the test drive to handing me the keys to my new car, I enjoyed the experience. It was flawless.

The easiest car I have purchased in a long time.

My experience with DriveTime was wonderful from beginning to end. I felt valued from the start and I really believed they wanted to help me. The process was very clear and easy to get through. I would not only recommend them to people but look forward to working with them for years to come. Thank you!!

They treated me good and respectful. Thank you.

The entire staff was friendly and helpful. I was was able to get approved for a decent vehicle within a reasonable amount of time and money. I have only had the car for a few days but it seems to be working well.

Got my vehicle about 3 months ago. There was 98294 miles on the car. Now it's 104066. Now maybe I'm wrong but I'm pretty sure within that time frame, my brakes should not be worn out already along with a scraped rotor. So I call DriveTime to tell them my problem. They then direct me to the protection plan vehicle coverage, only for them to tell me that they don't cover brakes. So I call DriveTime back. They then tell me it's been over 30 days and I've driven over 15000 miles so they can't do anything for me. So now I stuck having to spend money on something I shouldn't have to be worrying about till at least a year. So disappointed.

I never have a better experience, friendly and quality customer service. I'm very happy with my car. Thanks to Maycolth ** who recommend me this dealer, specially I want to thanks Christy ** from Miami Lakes location for all the good customer service she provide us. Her customer service is priceless.

My experience with Drivetime was exceptional. I quickly realized that there really is a dealer that looks at you as a real person and not just a person with bad credit. I would definitely recommend Drivetime to all of my friends. Thank you.

Everything went pretty smooth.

I love the personal service and caring I got the first time I bought a car from DT. The warranties and coverage were incredible. Interest maybe higher but for the warranty and service you get, it is more than worth it! Thank you Blanding team in Orange Park Florida. There's no one better!!!!!

My experience began with me simply filling out the approval application on DriveTime's website. The very next day I received a phone call from Jay at the dealership in Concord. Two days later I was driving the car of my dream home! Wow, the staff was super helpful, patient and reassuring. This was the most expeditious transaction from start to finish that I have ever had when purchasing a car. DriveTime is truly articulate and accommodating and I score them 100%!!! Thanks Concord staff for all of your help with my purchase. Special shout-out to Jay!!! He's the MAN!!! :)

My experience at Drivetime was amazing! My sales advisors Gavin and Lance was so nice and understanding! They helped us get into a car!

The service I received was great. The staff was awesome. I would recommend any and everyone to Natasha!

I just thought that things were so unorganized.. Speaking that my paperwork was lost I had to look for the same documents all over again. Me and my brother got there around 6:30 pm, didn't leave the lot till almost 12 am. My brother was angry that he had to miss his meeting at 8:30. He just couldn't leave me there not knowing if I would have a ride or not. But thank GOD I do have a vehicle now.

To everyone involved in getting us into another car... especially Travis... thank you from the bottom of our hearts for making everything right! You have secured clients for life!

This is my second purchase at the Brandon location and I'm very pleased with my car and got everything done and quick for me and I appreciate it.

The car is great. I love convertibles.

My Drivetime experience was great. All of my questions were answered. And the customer service was great as well.

Great friendly service but already having some problems with the car but i believe they are taking care of them.

Megan was really great. We really enjoyed her as she helped us through obtaining a vehicle. Congrats on the baby!!!!!

I went to DriveTime on a Monday. I talked to the sales representative and he got me approved. We picked out a car and went for a test drive. I wanted the car so the salesman had me get insurance for the car. After I got insurance I was informed that they didn't have the title and couldn't sell the car. This was after sitting up there for about 5 or 6 hours. I received a call the next day saying the title was available. On Thursday I called them and told them who I was and asked if the car was still available. They told me yes and told me to come in.

Crystal was my salesperson. She went above and beyond to make sure I was happy. She was very patient and attentive to my needs. Also, I had the pleasure of Mark assisting Crystal... They both were very informative and understanding. I have already begun referring people to DriveTime due to my experience. The S. Boulevard location is definitely a keeper. Everyone there was more than willing to assist and very friendly.

My saleswomen Tijuan was amazing. I'm disabled and they went above and beyond.

Paris, my salesperson, was excellent as she worked with Justin, the manager. Extremely professional and very understanding of needs.

I purchased a 2009 hyundai sonata. I had such a wonderful experience. The staff were so down to earth and helpful and the whole elapsed time was probably 2 hours from the arrival to the contract signing.

Our experience was awesome. The salesman was great. He didn't pressure us into anything and let us pick out what we wanted. All in all I would recommend drive time to my friends and family. Nothing but good experience with them.

My car buying experience went very smooth. Because my credit is poor I didn't think I could get approved for a car loan, but I did and I am very happy that I did get what I deserved and that was my new car which is a Pontiac G6. I will send people to Drive Time.

I would like to thank all the employees at DriveTime because they made my car buying experience enjoyable. Easiest car buying that I have ever done. Was absolutely no pressure for me to buy. They worked with me on finding my truck and with my down payment. I will definitely buy from here again and I'm sending several family members and friends there. Thanks again.

The staff is friendly, helpful and very patient! They are great to work with, tailored your budget to your needs and go above and beyond. Sanford location is the best!

Nothing negative about the actual sales experience. Mariano was so nice and attentive. I got the car I wanted and it was super easy to get a car. My daughter even came in to see mine and bought one too. They called me everyday for over a week before I actually bought one. Wanting to know when I was going to come in. I go...meet Mariano and all is smooth and well. I drove the car during the day and didn't notice until driving it at night that the clear plastic covering on the dash is very hazy. Now it's really bothersome because I think it's a simple fix they should've taken care of.

Good service and nice. Really like that car and the dealers at DriveTime.

Was worth the drive.

Great service, very friendly sales associates plus the vehicles comes with warranty.

I bought the vehicle. I currently finance through DT approximately one and a half years ago. At the time I had just finished college for the second time and my credit options/down payment I could provide was somewhat limited due to not having significant credit history. I needed a vehicle for work seeing as I was sharing a car with my girlfriend at the time. The place seemed legitimate based on the internet site and the things I was told after contacting them and submitting my info about how much I could put down on the vehicle. Upon arrival their story changed from "oh....well everyone is approved BUT you would need X amount for those cars" etc etc...I ended up purchasing a 2006 VW rabbit with around k miles for overbook price because of the "included warranty". I believe it ended up coming to around 16.5k, I was told and guaranteed at the time of purchase, through my contract the car has undergone a strict evaluation and repairs had been done for all necessary safety issues and mechanical problems. After I looked up the blue book on the car+extended warranty cost I was furious and almost returned the car but didn't...big mistake, and yes partially my fault.

I traded in my Chrysler Pacifica for a BMW x5. Here's the problem only after having the car for 3 days the engine light goes on. I contacted Drivetime which transferred me to their warranty dept who sent me to the worst possible Auto shop in town. I then came home, called Drivetime again, was told to drive 30 mins away to find out what was wrong.

All of the staff were very helpful and not condescending. I enjoyed most of the experience. The only complaint I have is the time it took to do all of the paperwork, credit check etc. When a person says this will take about 10 minutes and it takes 30, I get a little aggravated. I understand that buying a vehicle takes some time, but it seems as though mine took extra time. Other than that, I have no complaints. Everyone was very nice and friendly.

Was happy with my purchase and the service I received. Price was higher than I wanted it to be but that was expected because of credit and necessity of going to DriveTime.

I want to thank Drivetime making my experience so easy and wonderful. I love my 2009 Volkswagen Jetta. The car rides like it is almost new. I would recommend Drivetime to anyone no matter what your credit score is. The staff was great and just made the whole process very enjoyable for me. Thanks again.

We wanted a specific car and they delivered. In a few years we will need to replace our other car and will again go to drivetime.

Everyone was great and very helpful. They were patient with me in choosing a vehicle. Just an overall great experience.

I purchased a 2007 Dodge Caliber from here a year and a half ago and it has been such a money pit. The air conditioning went out 2 months after I got the car which wasn't under warranty, so I had to pay to fix that. Then I was told the struts were bad which weren't under warranty anymore, so I had to fix those. The car shakes uncontrollably whenever I'm stopped at a light. The car stalled out on me after an hour of driving on the freeway because the transmission overheated. It just seems like it's constantly one thing after the other with this lemon and I've emailed and called about it multiple times and nobody answers my emails or says there's nothing they can do! Obviously they sold me this piece of crap car - they can do something about it!

It was a great experience. The crew is great and fast, they found what I wanted at the right price, they explained everything step by step. Great place to go. They never push me to get any car. I loved the place and the car. Will tell friends about Drive Time.

I would like to say THANK YOU to everyone at DriveTime that made my car buying experience a very pleasant one. My salesperson, Avery **, was very professional, caring and attentive to my needs. He explained everything and made sure all of my questions were answered. I could not be more pleased with the service shown. I will recommend DriveTime to all looking for a vehicle.

Everyone at the Glendale location was very nice and accommodating, as well as helpful and out going making sure I'm for the car that I wanted and that fit me the best. Thank you!

Told the salesperson the brakes were bad on the test drive. He told me he would look onto it. But the next day when we picked up the car, the brakes were the same. Now we have to take the car to the shop to get brakes.

They were very helpful and helped me figure out exactly what cars would fit my budget and financing needs.

I spoke to J.P. of consumer relations today who listen to my concern over firstly over money that I unjustly had to spend out when my truck wouldn't start and immediately took care of the matter with the respect. He also assured me that the manager that spoke to me in a harsh and rude manner would be swiftly handled. I trust that what he told me. Thank you for promptly taking care of this matter.

I recently finance a car with drivetime and your main sales assoc.. help me out really. His name is Ralf, I'm not quite sure of the last name. He's in morrow ga 30260. Wonderful associate.. He has the best customer service out of everyone I met.. Keep him aboard.

The car is nice. I do have to take it in for the driver side window not working and the traction sensor. This happened the day after I bought the car. Hopefully it is easy to resolve.

Outstanding service in Brandon! No hassles.

Staff was helpful and knowledgeable and helped me during this stressful time. My first time buying a car w/ credit and leasing and I'm overjoyed. I love my car and not having to worry about if I was buying a car that was gonna cost me even more. Fantastic!!!!

Cedric, Ken, and Michael were amazing. They were extremely friendly and that really makes a difference from other car lots. I'm a big believer in customer service and they impressed me. I would definitely recommend this DriveTime to anyone.

I loved the service, very helpful people. Got into the car I wanted.

The quality of service was superior. The staff was most helpful, going above and beyond the call of Duty I think. Sueane, Nicole and Marlon who came in at the tail end were very helpful and knowledgeable.

It made my 18 year old's first car experience a great one.

I was very satisfied with DriveTime service. I was a customer many yrs ago and I left to deal with your normal dealership but like any dealership as soon as the credit report is pulled they make you feel like an ant in the city with not many options. DriveTime didn't do that. I didn't have the fear or anxiety like a normal dealership. They treated me like a person even though my credit was terrible.

If you have credit issues this is a good place to go! The lease program offers a solid way to maintain reliable transportation. I just wish it reported to the credit agencies to help rebuild! So far so good! :)

My son bought a 2007 Volkswagen and within 30 days the transmission is gone, the gears won't shift and every time he calls he is told that there is nothing that can be done. Really, mind you my son has only put 600 miles on the car. I am very disappointed in their service and the false information they give you with their extended warranty policy and the so called diagnostic checks that they claim to have done. If such was the case how come none of the inspections revealed that the transmission was acting up. My son had his car packed, woke up the next day with the gear shifter stuck. Now he is faced with a $1440.00 bill that he must pay out of pocket if he wants the cars to be fixed. That price does not include the transmission, just the gear shifter.

They were very slow. They talk too much and don't take the customers in consideration.

Everyone was very professional and friendly, as well as helpful.

It wasn't all that great! I didn't get the car I REALLY wanted even though at my pre-approval interview they told me I was approved for any car on the lot. I had to wait to be helped, even with an appointment. The car I ended up getting wasn't detailed and the battery wasn't good on it. They had to jump start it. I got there @ 11:30 a.m. and didn't leave until 4 p.m.

I am happy with my car. It would have been nice if my car was washed for me. The people were friendly. I opened my account with two people and closed with two different people. The last group of people were nice but seemed to be a bit stretched with dealing with multiple people at once, so the quality of service went down a bit. There was a bit of miscommunication involving my insurance. I thought I could pay the car company the insurance money but couldn't. This created a little hardship for me. I had to leave and load money of a different card. The cashier at DriveTime taking my money messed up on charging my card the amount I requested and told me I owed more money because she missed counted. All in all I'm happy to have received my car. Thanks.

Roxy was a very good saleswoman. Enjoyed the experience working with her.

I just bought my 2nd car with Drive Time, the experience was great. The salesmen were very friendly and helpful and worked hard to get me out of there as fast as possible!

Well sales people were cordial and friendly. Just took too long (2 1/2) hrs and when test driving the car didn't started and had to be jumped. Should have say no then but I thought they will offer me another battery but didn't. Will be calling someone soon. Also didn't get my car top off with fuel especially with interest and prices. The only reason why I got the second car was because the 1st one was hit by another and it was a total lost. The only way to pay off the car was to do it thru the DriveTime insurance as long as I pay the deductible but with the condition that I get another car thru DriveTime. When I 1st got the 1st car gap wasn't offer and the length was shorter. Hopefully I don't have to go thru this again.

Went to DriveTime to look at 1 car in specific and they didn't try to show me every other car on the lot (thank goodness). The process was pretty smooth and the employees were nice and helpful. I was able to get a good car with the payments right where I wanted them.

People are kind, friendly and helpful.

Once I drove the truck I could not stop myself from putting down the down payment. It's like going from a VW to a Cadillac. It took almost all day to finish the deal. But it was worth it. The price was a little steep, but the value of the truck and how nice it is makes up the difference. The personnel were very helpful and respectful. I am very thankful for the opportunity to be allowed to buy the 2004 Dodge Ram 1500.

My first time buying a car and the experience was great!! I was greeted when I first walked in and the whole team was very friendly until we walked out the door. Our sales guy Alexander listened to what we wanted and showed us a KIA Sorento that I fell in love with. I used the layaway program because I didn't have the whole down payment. Two weeks later came back to pick up my car. Alexander wasn't there but Kojak helped us. He also was great and friendly and finished all our paperwork. My experience was just great and I love my car.. Thanks DriveTime.

Natalie was a real trooper. She worked around everything and was amazing. The Tyrone guy helped out with the insurance I have now :)) They kept their end of the stick and helped me through even more..... I love this place!

From a personal standpoint I didn't have much to choose from but that only made it easy to narrow down. My overall experience with DriveTime was simple and affordable. The employees were very knowledgeable and helpful. It seemed important to DriveTime that the customers get the best deal with the right automobile.

Our salesman Luke was super. We were looking for a price range. He went way above and Really took the time to find Out what we NEEDED. The manager Mark was wonderful also. I have already told several co-workers and students about my experience... Thank you 2 for taking care of us.

This was the first time I bought my own car. The salesman was very helpful and patient.

Was very good at taking care of the customer.

From the moment we walked in we felt welcomed! The service was great. I was able to walk away with an amazing car that I absolutely LOVE! Thank you so much drivetime for the experience.

Okay, I sent a report yesterday through eyes of an engine light that came on less than 24 hours after purchase. Took vehicle to shop. Repairs made, no more engine light. Minor repair. Wife is happy with her new ride. When my wife is happy, all is well with the world. Taking my rating from 2 stars to 4. Thanks Drivetime.

Entire staff was friendly and extremely helpful. They were all very professional and took initiative in making my buying experience seamless. They truly cared about making sure I found something I loved. My experience was like no other car dealership, they wanted to help me instead of making a sale. I will definitely refer anyone I know to this location!!!

The service I received at drivetime was great!! As soon as I walked in I was greeted by multiple associates. Being that this was my first time financing a vehicle, they made everything very clear and understandable and answered all questions that I had. The atmosphere was professional and welcoming. I've had my car for two days and I've been telling everyone I know to go to drivetime.

Very happy. Great customer care. Very patient and understanding. Wide variety! We love the choices and opportunity!!

Nicole help me find and pick out the best car for me. Was very patient through all the cars I wanted to test drive even though it was past closing time. She made sure I got the best vehicle for me. When I found the car that I liked but something was wrong with trunk button, Steve the manager stepped in to make sure I had the best quality car when I pull off the lot. He offered to get it fixed the next day but I wanted to drive home that night. So he brought another car which was very similar to what I picked out and was actually better!! He made sure that I could drive home, made the adjustments so I could afford the car. Everyone on staff was very nice and helpful, true team work. I am very happy with my choice and the service that was provided to me. I can't thank DriveTime enough! I will be recommending as many people I can. Thank you again, one satisfied customer!

Drivetime was very straightforward, and put me in the car that I wanted..I couldn't be more satisfied.

I've never dealt with a friendlier staff. Everyone was very professional and they made the car buying experience a good one.