DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed Dec. 14, 2014
The guys at drive time on Atlantic Blvd in jax fl are great. Thanks for all the help.
Reviewed Dec. 14, 2014
I would have had a much better experience had I not had to return the vehicle of my choice the very next day due to engine light coming on and having to take it to a mechanic. I ended up returning the vehicle and choosing a different vehicle. If not for the inconvenience and not getting a discount or something for the inconvenience I would have had a great experience.
Reviewed Dec. 13, 2014
The experience wasn't bad, I'm just impatient. They were very thorough with paper work and car history. I was able to quickly understand what I was getting.
Reviewed Dec. 13, 2014
I was told by a relative to try Drivetime to purchase my next car. I am surprised how friendly and easy they make your transaction. I was approved for a car of my choice, made a deposit, but I was unable to fulfill my end of the agreement. The manager promptly refunded my deposit with no hassle, no problems, nothing! I was in shock!!! I recommend this company to anyone trying to rebuild their credit.
Reviewed Dec. 13, 2014
Everyone was very professional and explained everything thoroughly. Really helped find a car I liked within my budget.
Reviewed Dec. 13, 2014
Walked in and drove out, just like they advertise. Very professional and friendly staff. Would recommend to my family and friends. Love my new truck!
Reviewed Dec. 13, 2014
They really helped us out a lot, our car payments are not high. We would like to thank them for all their hard work. I will truly recommend anyone.
Reviewed Dec. 13, 2014
I am happy.
Reviewed Dec. 13, 2014
Outstanding. Love the KIA! Great movement in the steering control! The power access is awesome!
Reviewed Dec. 13, 2014
The experience was nice, helpful, and easy. But the next day the car had service engine light come on. Very disheartening. Warranty people are good thus far.
Reviewed Dec. 13, 2014
We were very pleased with every step leading to us driving off with our new car. I don't think you will find an easier place to buy a vehicle from. Everyone was very pleasant and easy going. Our experience was a "get in get out and get on with your life" type. Very nice!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Dec. 13, 2014
I'm very happy with the service I received at Drive Time. The sales person really worked with me to get me approved. I couldn't believe how fast and smooth everything went. I will definitely buy from Drive Time again and I will recommend as many as I can to buy there.
Reviewed Dec. 13, 2014
The associates at the New Circle Road Drive Time Dealership were not only friendly, but helpful and it seemed like they genuinely cared about helping us get in a vehicle.
Reviewed Dec. 13, 2014
The agents were very helpful and found just what I was needing.
Reviewed Dec. 13, 2014
Drive time was wonderful... very friendly and I love my new vehicle...
Reviewed Dec. 13, 2014
I went to the Drivetime office on 501. They were very helpful and the entire team went above and beyond the call of duty. I can clearly say they went over 110%. I would recommend them to everyone. I have told my friends and my co-workers if they need a car, go to Drivetime.
Reviewed Dec. 13, 2014
Zachary was my sales guy and he was great, helped me fast, answered all my question without a problem and got me approved fast. I love Drivetime. They have made me the happiest person alive.
Reviewed Dec. 12, 2014
Despite a few setbacks, they continued to work hard to get me what I really wanted. Attitude and experience was by far the best I've seen with any dealership.
Reviewed Dec. 11, 2014
Everyone was very professional. Derik **, my salesperson went above and beyond, even picked me up at the metro. Great experience.
Reviewed Dec. 9, 2014
DriveTime Representatives are rude, careless and don't know how listen customers and fix problems. We called them to update our bank information and they process the payment twice in my new account and also processed the same payment in my old account. Now they don't want to fix this problem when it’s their fault. Don't bother to apply for a loan with this Company. We always paid on time and do our part right and they don't care. A waste of time and Money.
Hello,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 9, 2014
I did not know the interest rate was going to be so high. What I am paying for this car, I could have gotten a brand new one with a rebate to help on the down payment. The salespeople were wonderful, professional, & kind. They made sure I understood everything. My opinion if you drop your interest rate down to some of these well known dealerships, you could be the hottest thing selling cars right now & forever.
Reviewed Dec. 9, 2014
Purchased a car in August 2014 - filled out all necessary paperwork to license my car in Maryland. After my temp tag was out 30 days later called them in September. They assured me that my paperwork was still at the DMV in Maryland. October still no tags. Called again, same story - tags were still at Maryland DMV. November called again, tags still a Maryland DMV. Called Maryland DMV. They had no record of paperwork being submitted. December 8th recently moved out of state due to military move. Called them again. They said they had to resend package to Maryland DMV, gave me a tracking number. Checked the tracking number - it went out on NOVEMBER 20th. Called Maryland DMV again. They stated no paperwork had been previously submitted. Called back DriveTime. They told me Maryland DMV is lying seriously!!!!! I called DriveTime again and they were supposed to provide me with original tracking. They say they sent in August but of course they haven't called back. This is a nightmare. I will never recommend this company.
Hello Shauna,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 9, 2014
I had a good experience and I'd recommend DriveTime to friends and family.
Reviewed Dec. 8, 2014
I had an excellent experience at the Fort Myers, FL DriveTime Dealership. I was treated not only with respect but very courteously by your salesman and manager. I don't have very good credit and most places won't even talk to me but your team did and never made me feel bad because my credit was not perfect. I would recommend them to anyone.
Reviewed Dec. 8, 2014
My experience was great.
Reviewed Dec. 7, 2014
I got a 2011 Chevy Impala LS and it is in perfect condition and runs like a new car. It is by far the best car I have ever had and I would recommend this dealership to all of my friends and family. The sales staff was very nice and friendly and helped me with all the questions I had.
Reviewed Dec. 7, 2014
Very nice experience overall. No haggling at all. I got what I wanted and the entire staff did what they could to help me.
Reviewed Dec. 7, 2014
I went in to Drivetime in Louisville, had a decent down payment. I told them I didn't want my payments to be at $400/month because I didn't think that would fit in my budget. They brought me options for a vehicle that was at $435/month with all of the warranties included. I asked them to take off all of the warranties. They did and they came back at around $430 with no warranties. They just boosted the interest rate so that it would match that amount! I was furious. When I asked why, they essentially said "take it or leave it." They gave ZERO explanation. I eventually relented to the pressure, but they needed to get the "check engine" issue fixed. They said,"no problem." I said, "no problem." I was to hear from them on Monday (it was a Saturday when I went in).
I never heard from them again. I called a week later and they said my salesperson would call me back. They never did. I'm still angry, but I was going to buy the car and try to pay it off quickly. So... why didn't I hear back from them??? My number is the same! I'm bothered that they didn't listen to me when I said I had a budget, the questionable math in regards to the interest rate AND that they didn't even get back to me. By the way, the sales guy was a really nice guy. Great guy. The finance person... I'm not impressed.
Barry,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this situation, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 7, 2014
It was great.
Reviewed Dec. 7, 2014
I bought my truck at the Blanding Blvd DriveTime. The staff to my surprise was very friendly and helpful despite my situation. I would definitely recommend.
Reviewed Dec. 6, 2014
David was very helpful. This was my second purchase from DriveTime. They helped me a lot. Thank you! Very friendly.
Reviewed Dec. 6, 2014
The management was told to hold a vehicle for me at the Lexington, Ky location. I drove 2 hours down there with the sales associate from Cincinnati to find out they sold my car I was going to buy. I needed a car that day so against my better judgment I bought another car anyways I settled for. After having the car for one day the belt is making noise.
Tiffany,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 6, 2014
I am very happy with the people from Corpus Christi. They stayed late just to help me get a car. Thank your very much.
Reviewed Dec. 6, 2014
The entire contact with the Drive Time staff was extremely pleasurable. Unrush, unpushed and very polite and helpful. I felt like I was sitting and having coffee with a friend.
Reviewed Dec. 6, 2014
My experience was magnificent. FRANK Truly assisted me.
Reviewed Dec. 6, 2014
Instead of being turned down, I got approved.
Thanks for your feedback Brian. Was there anything we could have done better to make this a 4 or 5 star review?
Sincerely,Customer Relations
Reviewed Dec. 6, 2014
My experience at Drive Time was so much more than I ever expected. I had been without a car for a few weeks and was in desperate need of one. I had visited at least three other dealerships but realized that once I got there, the sales reps were not interested in helping me get a car that I could afford but a car that I would "look great" in. I was frustrated but not at all surprised at their urging to buy the most expensive car on the lot. I am a 26 year old female and had gone to these dealerships alone so needless to say, I was skeptical when I walked in the doors of Drive Time. Boy was I ever wrong!!
The employees at the Knoxville TN store were so helpful and friendly from the moment I stepped in the door! Heather ** was my sales representative and she and the rest of the staff at Drive Time were so helpful and listened to what I could afford and managed to get me into the car of my dreams! I am so thankful to the people at Drive Time and left their lot feeling so happy that they listened to me and driving my brand new Kia Soul! I will always recommend Drive Time to anyone in search of a quality vehicle! Thank you so much Drive Time!
Reviewed Dec. 6, 2014
Natalie was very helpful. When we first went in to look for a car while the insurance was doing their paperwork, she sat down with us and did show us a couple of cars that we were interested in, then came inside to give us an amount of about what our payment would be around. She was very helpful with everything and courteous then and even when the insurance finally had gotten everything settled, she had everything ready, showed what they had on the lot about what we were looking for in vehicle and payment. So all together she was very good in the process.
Reviewed Dec. 6, 2014
The team at Colonial Drivetime made this experience easy and clear. I was treated respectfully. Everything was done to make this process painless and get me back into a vehicle quickly. I Would definitely use Drivetime again.
Reviewed Dec. 6, 2014
The first day I walked in and Dana help me. She explained our Driver Seat Program and we picked out a few cars. I had so much fun talking to Dana. She was great. I ended picking the Nissan Xterra. When I came back the next day I was set up Fredrick and Nissan I wanted was not there. They brought me any one that was not on the pictures that I seen before. I didn't like it at all. A HUGE NO. But Fredrick save the day by showing me a Ford Fusion that I instantly fell in love with. FREDRICK WAS AWESOME.
Reviewed Dec. 6, 2014
I was helped by Mr. Torrance **. I was warmly welcome when I entered the dealership. The service I received after by Mr. Torrance ** was very professional. He explain everything I needed to know in detail. I was left with all my question well answered. Not only did he do his job but as a people person he make me as a customer feel relax and confident I was doing the right thing in purchasing a car from your dealership. He explain thing upfront and not like other dealer hit you with unexpected hidden cost. I thank him for the excellent service I received and will recommend your dealership to others.
Reviewed Dec. 4, 2014
Had to spend whole day at dealer. Most unpleasant experience is lack of food nearby. Suggest as some dealers do have hot choices. Small kitchen. Dealt with Drivetime on many occasions. Prices are always steep. For bad credit option, might be a better choice with warranty already attached to deal. Was able to work with us to get good rate.
Kristie,
Thank you for your feedback. We apologize for your experience and for any delays that took place during your sales process at the dealership. It is our goal to always process our sales in a timely and efficient manor, but we are not always successful. Please allow us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 3, 2014
My sales man was wonderful. He worked with me all day!!! While I climbed in and out of practically every vehicle on the lot, waiting patiently. When I had finally made a decision the Manager and Salesman worked quickly and with great caution to ensure that I was comfortable with the purchase. I have been referring them to everyone that I meet that is shopping for a used vehicle.
Updated review: Dec. 5, 2014
Thanks for working it out for me! The guys in your Raleigh, NC office are awesome!! :) I'm driving a new car today!
Original Review: Dec. 2, 2014
Was told that I could get into a vehicle after paying my existing one down to $4500 with little or no down payment though their DT Champ program. Turns out not to be true! Guys at the dealership were great! However, I feel betrayed and flat out lied to after 4+ years of being a customer. I keep being told there's "nothing" they can do.... DT probably just lost a customer!
Joy,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Dec. 2, 2014
I feel that I was sold a LEMON!!!! The sales department was great but the car sucks. I got my car on February 27th 2014. I haven't even had the car a year yet. Two weeks after getting the car I had to have the brakes done, which need to be done again. The steering wheel is always shaking, the A/C (Heater) has gone out. I feel that something need to be done. I will get a lawyer if I have to do to help me with this. Something needs to be done. I will never tell anyone that I know to go to Drivetime after what I'm dealing with.
Hello,
We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 30, 2014
This was by far the worst car buying experience I have ever had. Was getting ready to finish putting down payment for my 2008 Ford F150, when I noticed a amber light loses in the headlight lens. Your manager ** argued with me about it, stating he wasn't going to change nothing and that, "It is a used truck, it's gonna have things wrong." Not something I wanted to hear from your staff. Found the front bumper pushed back, asked to have that removed, to bend the brackets back and reinstall the bumper. That was out of the question as well and also the windshield wiper transmission cover was not bolted down and that as well was out of the question. He argued with me for a little over 20 mins while the other manager **, just stood there and said nothing. Not very professional in my opinion. I have never had a sales manager argue with me in my life. I went to your location because it was highly recommended, but after my experience, I will never burden anyone by sending them here. I hope after I pick up my licence plates, to never have to go back again.
Luis,
Thank you for your feedback. We apologize for your experience at the dealership. We do not encourage our employees to treat our customers in the manner you are describing. We would like the chance to speak with you further in regard to your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 29, 2014
My first car was totalled out and my sales rep was very helpful and kept up with the Drivetime Total Out department people and where we were at on the car situation the entire time until I could get into a new car.
Reviewed Nov. 27, 2014
I was amazed that I was approved and they were all very nice. I didn't expect to leave with a car but they made that happen! Amazing people, great business. I'd recommend to everyone. The first car I test drove I fell in love with and had to have it. They were friendly and efficient. They knew how to be sensitive to my situation and didn't judge at all. I definitely appreciate them and respect what they do for people like me.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 27, 2014
The overall experience was pretty good. Very straightforward, no games, nothing hidden, all upfront.
Reviewed Nov. 25, 2014
Got a car from your company. They put aftermarket parts on the car. Which causes the brakes to squeak. Front brakes were replaced. I asked for the rear to be replaced and offered to pay half the cost. However the avoid more cost the repair shop was told to say that the rear brakes Did Not Need Replacing. Plus the radio couldn't be fixed. Price of the car should have been lowered.
Pam,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 25, 2014
Alex made the sale happen. He went beyond the call.
Reviewed Nov. 25, 2014
My experience here was wonderful. I did research online for a week prior and knew exactly the vehicle I wanted. Customer service was decent. The car fabulous - pricing is OK.
Reviewed Nov. 25, 2014
We recently were in our 2nd vehicle when it was totaled in an accident. The forgiveness program was amazing and we even got into a newer vehicle! So excited!
Reviewed Nov. 24, 2014
The staff was very polite. They ensured I understood what was explained as well as set expectations.
Reviewed Nov. 23, 2014
Everything was great!
Reviewed Nov. 23, 2014
I am so happy I chose Drive Time. I felt at ease, and in good hands throughout the entire process. I wish that all of my daily interactions could be as positive and painless as this process was. I owe a lot to Karla ** for all her help and kindness.
Reviewed Nov. 23, 2014
The Drive Time team in Tucson was a pleasure to do business with. They got straight to the point with our approval, and did everything in their power to get us out of the office in the car we saw online and came to purchase.
Reviewed Nov. 23, 2014
My experience was OK honestly, the only reason I got the car was because I was desperate for a car. I was told I could choose from any car on the lot but then I had a choice of something else to which none of them I wanted. I chose the 2007 Kia Optima because it was the nicest and ran pretty good, but it was dirty. They did not offer to clean it for me and give it to me clean. I asked for monthly payments but got biweekly payments, I felt like they played in my desperation to get me into the car. I did an online approval and when I got there it was something different. My payments are way more than I wanted to pay but again I needed the car. I wanted to put down $1500 and was told I could put down $985 but ending up putting down $1000.00 and then at signing was told I owed another $516 which took my payments higher. This was a dishonest deal and I felt bamboozled. At this point I just want to make my payments and be done with it all because my 24 hours are up. NOT HAPPY AT ALL!!!
Wandalyn,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 23, 2014
I just bought a car from you, and it isn't in great repair. The test drive didn't include a highway ride; if it did, I would have felt the front end shaking. I don't know if this is a tactic but it is a poor practice.
Caleb,
We apologize for concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 23, 2014
I like the Dealer, all people help me... Thanks.
Reviewed Nov. 23, 2014
I was very happy with everyone there. Everyone was very helpful and kind and help to make it work for me to get the car I pick. I just want to thank everyone for their help.
Reviewed Nov. 23, 2014
These two were amazingly helpful and helped us get done as fast as possible. They were great on every aspect of the sale!
Reviewed Nov. 22, 2014
We (my mom, daughter, sister and I) went to buy a car and even though the process was long, in the end, it was worth it because we came without a vehicle and left with a vehicle. The process was long because of the issues they were having (store is located on SW 174 St and US 1-So Dade). I was very impressed with the team (George, Jonathan and there was another manager). They were all very friendly and did everything to make sure that we were happy and comfortable. I would recommend this store (actually I did already) to all family members and friends.
Reviewed Nov. 22, 2014
The people at store #15901 were very courteous and professional. They went above and beyond to make my wife and I feel comfortable in their store.
Reviewed Nov. 22, 2014
I am very pleased with your business & your services at DriveTime.
Reviewed Nov. 22, 2014
What an awful experience. The wordplay these people use is crazy. They say your warranty includes free brake replacements but you don't find out until the end that that translates to ONE brake PAD replacement. What a joke. The manager ** is a huge condescending, smart ass, jerk. He would answer my questions with a sarcastic smile and then give me the opposite answer 5 minutes later. Sudan mysteriously couldn't find the keys to the car we wanted and said we would have to pick a different car. The car we got broke down the very next day and we had to return. Thankfully we got a different manager and the transfer process was smooth.
Our salesperson the second time around was slow and couldn't answer any of my questions and had an attitude the entire time we were there because he was supposed to be off work already. He even gave me crap for asking him to put gas in the new car since I had just filled up the old one that broke down. I left feeling like I had just burdened someone with the task of taking my money. I am overpaying for the car, having to deal with a mileage limitation, a GPS tracking device that can stop your vehicle from running, which with all the computer errors on the first day I wouldn't be surprised if someone accidentally disables my vehicle. I knew going in that I was going to overpay for a vehicle but I did not expect such poor customer service.
Amanda,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 22, 2014
I definitely recommend DriveTime to my friends and family.
Reviewed Nov. 22, 2014
Salesman was wonderful but the rest of the process was inefficient and unprofessional.
Audrey,
Thank you for your feedback. We apologize for your experience and for any delays that took place during your sales process at the dealership. It is our goal to always process our sales in a timely and efficient manor, but we are not always successful.Please allow us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 22, 2014
Everyone worked as a team. And provided the car I wanted. Very knowledgeable. Willingness to assist. Awesome people.
Reviewed Nov. 22, 2014
Always like dealing with DriveTime. They go leaps and bounds out of there to help get someone a vehicle.
Reviewed Nov. 22, 2014
My experience at drive time was great. The man who helped me was very knowledgeable and he answered all of my questions and concerns. I would recommend anyone to go there and I promise you will not regret it.
Reviewed Nov. 22, 2014
My first experience with DriveTime was the best. You will have a repeat customer.
Reviewed Nov. 22, 2014
I got the car I wanted with no problem in no time. The staff was friendly and really helpful.
Reviewed Nov. 22, 2014
I went to 3 different locations to look at the lease inventory and every location was friendly and understanding.
Reviewed Nov. 22, 2014
My experience with Drivetime was my best experience with a dealership.
Reviewed Nov. 22, 2014
Myself and My friend had been looking for a car for sometime at a few different car dealerships in the area with no luck. We drove by DriveTime, I said, "Well let's try them." So I went on the internet and looked into them. I then called and spoke to a very nice man by the name of Justin **. I told him what I could do as the downpayment and what kind of payments I could make, I didn't want to waste his time or mine by just going in. So he told me to come in and they could see what they could do for us. Well we got there, everyone there was very polite and helpful. We sat down with Mr. **. He was very helpful. He helped work out everything. Then he showed us a car we really like. We then closed the deal and we left with a car we like and we are very happy with the deal. Thanks to the guys at DriveTime.
Reviewed Nov. 22, 2014
I had a great experience car buying there and my sales rep was very helpful respectful and kind.
Reviewed Nov. 22, 2014
I think Drivetime was great and patient with me. The staff was so friendly, and they went above and beyond.
Reviewed Nov. 22, 2014
Well, I would like to say that I was a little unsure as to how things would go or work out. Regarding the offer that Mrs. Chemeka ** had discussed with me over the phone. But, after speaking with my wife. Remembering the way Mrs. ** had conducted herself over the phone so professionally and personal. We had decide to go in to see her the very next day. Once we arrived to Atlantic Blvd location. Mrs. **, walked right up to us knowing immediately who we were and by names. We immediately were impressed by the professionalism she displayed. She didn't pressure us, give us time to look over the inventory. So patient with us! Had a wonderful personality, humor etc. The experience was so GREAT that we didn't realize the time that went by. The sale manager Larry was nice as well. The experience that me and wife had with "Drive time" at the Atlantic Blvd location should be congratulated, applauded etc. "I'd recommend definitely." 100%
Reviewed Nov. 22, 2014
I worked with a gentleman named KD at the Antioch tennessee store. He went above and beyond to help me out. The actual salesman I worked with was Bryan **. He was very friendly and funny. He didn't make this feel like a transaction at all. Overall I have already recommended Drivetime to friends and family and will continue to do so!!
Reviewed Nov. 22, 2014
I was impressed from the very beginning when Juan ** approached me. He had a smile that could light up the world! He listened to my needs and directed me to the perfect vehicle. I was in and out in about 2 1/2 hrs. Excellent!
Reviewed Nov. 22, 2014
Good people. Especially Richard.
Reviewed Nov. 22, 2014
The salesmen were Amazing... Alford and Derric!!! Never laughed so much buying a car!!! Best experience ever.
Reviewed Nov. 22, 2014
Ed ** was the salesman who helped me and Veronica was the sales manager with whom I signed my paperwork. Both people were great. Helpful and sincere. Thanks.
Reviewed Nov. 22, 2014
Awesome help. Very very nice and helpful.
Reviewed Nov. 22, 2014
I couldn't be happier at this moment! Tanya at DriveTime in mobile was awesome. I got approved and in the car that I love! In my search of a much needed car, I finally got it! Thank you so much. Will definitely recommend to my friends and family.
Reviewed Nov. 21, 2014
I love DriveTime commercials, makes me smile, the two girls are crazy. Oh and I got a great car to still have it still running....
Reviewed Nov. 21, 2014
I was in need of a vehicle and DriveTime worked with me when I was about to give up hope. Thank you DriveTime. Your professionalism and courtesy made the experience amazing!
Reviewed Nov. 20, 2014
Pleased with entire buying process, they did excellent job.
Reviewed Nov. 20, 2014
This was the best car buying experience I have had. No problems and very quick to get on the road with my new car.
Reviewed Nov. 20, 2014
I am extremely pleased with my experience with your company. After submitting my information online, I received an immediate email response and several follow up phone calls. I provided the necessary documents on my first visit and was on my way behind the wheels vehicle I'd never thought I could afford. Thank you to the courteous staff and I look forward to a successful business deal.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 20, 2014
The website states $5.00 for up to 15 days late. They however do not say that in that 15 days it is also $7.50 a day. Was 11 days late and incurred $90. If I knew it would be so much, I would have found a way to get the money.
Jessica,
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 19, 2014
I think the person that assist me with my car had great customer service skills. We need more people like that. You're very patient and very helpful and you got the job done.
Reviewed Nov. 18, 2014
Wonderful experience, ask the way around. The only negative aspect is the amount of time it took.
Reviewed Nov. 18, 2014
I love my new car.
Reviewed Nov. 18, 2014
My salesman went above and beyond to find my perfect car. He drove to another lot, picked it up and had it nice and shined up for me.
Reviewed Nov. 17, 2014
The service I recieved was outstanding. I got calls and all the information I could have asked for. They made the "Car buying" experience a smooth process.
Reviewed Nov. 17, 2014
Everyone was friendly, nice.
Reviewed Nov. 17, 2014
This is my second vehicle from DriveTime and I truly enjoy the experience.
Reviewed Nov. 17, 2014
I have bought several cars from some of the biggest dealers in Augusta but the team at Drivetime were very professional, courteous! They show they care about me and my thoughts of what I would like to drive. They work as a team and the sales rep went over every detail, very carefully. If I could have I would gave her a bonus.
Reviewed Nov. 16, 2014
Awesome car, had a great sales staff and they went out of their way to put us in the right car without being overbearing. Thanks again.
Reviewed Nov. 16, 2014
Made an appointment for 12:15, was seen by 12:30 and approved by 1pm and found a vehicle I wanted by 1:30 out of 20 that were offered on the lease program.......I went there with no $ on purpose so I would not get stuck into buying a car and they had no problems with that, they still gave me first rate service knowing I was not going to buy that day....I will return Monday to lease the vehicle I wanted ....very satisfied.
Reviewed Nov. 16, 2014
I bought a car and within first day, it was in shop. By 3rd day, it was back in the shop and needed new engine and tranny. I wasn't happy how I was treated like it was my fault. They then proceeded to tell me they were not fixing my car; I was to go pick something else. It was not a good experience and I hope this don't happen again.
Hi Jolene,
We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 16, 2014
It was a smooth and easily-understood process.
Reviewed Nov. 15, 2014
The whole team was very helpful and got us exactly what my wife was wanting in the payment range we needed. Walked away feeling very good about the whole deal. Thanks Drivetime.
Reviewed Nov. 15, 2014
The sale man Cleveland was very friendly and helpful. He was not too pushy but give me the information I needed to make a choice. Even though I did by purchase my car on my first visit he called me two days after to make sure I got the car I was looking for; when I said I did he recheck the inventory I find what I need. Very nice guy helpful and a great people person.
Reviewed Nov. 15, 2014
My sales man was very helpful and thorough on the paperwork process and he was also helpful in knowing what I was looking for in a vehicle.
Reviewed Nov. 15, 2014
Our salesman was informative in the way Drivetime works. He was very patient with us as we looked through several cars before making a decision of a vehicle. Before road testing the vehicle, he made sure all components worked and asked if they work acceptable to us. To say the least, Jason made our experience buy a car stress free.
Reviewed Nov. 15, 2014
Absolutely awesome team at Drivetime Gastonia!!! A truly warm, inviting, friendly, professional atmosphere!!!
Reviewed Nov. 15, 2014
Friendly, smart, knowledgeable.
Reviewed Nov. 15, 2014
Absolutely the best experience buying a car. Kind and professional agents. Highly recommend.
Reviewed Nov. 15, 2014
The salesmen were great. They helped fix an ugly situation.
Reviewed Nov. 15, 2014
I am very pleased with my new car! I am blessed to say y'all helped me out greatly, and I thank you for that!!
Reviewed Nov. 15, 2014
Staff was very friendly & professional. They seemed to have a can do, can get it done attitude which was full of enthusiastic energy that was uplifting to see for a change at a car dealership. I would definitely recommend the Chandler location in the future.
Reviewed Nov. 15, 2014
Very good overall experience, answered all my questions, paid attention to detail. I'd recommend any friends or family. Thank you for a smooth experience.
Reviewed Nov. 15, 2014
We done the lay away program for 3 weeks. The vehicle we originally chose had a few what we thought were minor issues, so it was sent off to be fixed. Upon returning 3 weeks later, I called in advance to let them know we would be picking the vehicle up in a few days. The vehicle was still making a noise after a second test drive. Come to find out something was wrong with the engine. Due to personal reasons we had to choose another vehicle. Before I even made it home my change oil light came on, and the brakes squeak very loud. We spent the whole day there. 12 pm-9 pm. I still have to take the vehicle back to get the issues fixed.
Hi Meghin,
We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 15, 2014
They were very helpful and friendly. I will never buy a car anywhere else. Best experience buying a car. I'm telling everyone I know.
Reviewed Nov. 15, 2014
I HATE salespeople, so when I walked into DriveTime in N.B. I was very hesitant. Before you know it, we were sitting and enjoying the experience. I was extremely happy with all that went on from the first step to the last. I am very happy with my purchase and will recommend to anyone that needs a vehicle to go to DriveTime.
Reviewed Nov. 15, 2014
Everything went really well.
Reviewed Nov. 15, 2014
Great place to get a vehicle.
Reviewed Nov. 15, 2014
My sales rep was friendly and fun. I was very satisfied with everything here and I got the car I wanted. I would definitely recommend this place.
Reviewed Nov. 15, 2014
I would recommend.
Reviewed Nov. 14, 2014
The people there were very kind and seemed like they liked what they do. It was a good experience.
Reviewed Nov. 14, 2014
Everything was great and Erin the sales rep was helpful and let us take our time.
Reviewed Nov. 14, 2014
It was the best place I went to. They were all so nice and helpful. Didn't have a bad time there. They really wanted to help me get a car and that's what they did. I will be recommending drive time to everyone I know. Thank you.
Reviewed Nov. 13, 2014
We purchased a 2006 Jeep grand Cherokee less than two months ago. The day before, we were in a horrible car accident while visiting family. Totaled our car. Friends told us to go through DriveTime. Says their warranty is solid. The sales team even told us if we had any issues to return it or they will cover the costs. Not even two months later, the rack and pinion was damaged from the transmission lines leaking (so the aeverex certified mechanic says). Guess what? DriveTime refuses to replace it. Wouldn't even work out a deal. I suggested skip several months payment. They said NOPE! I'm sure this company can cover the cost, skip several payments or at least put us in another car. $1100+ it's gonna cost us to fix. And NO ONE from DriveTime cares. I think we may just park it their front door and walk away. Way to cheat the hardworking American!
Hi Christopher,
We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 13, 2014
My experience with Drivetime was a very satisfying and easy experience. I actually enjoyed buying my new car from Drivetime.
Reviewed Nov. 13, 2014
I participated in the champ program and was treated like a 5 Star customer. The DT Sahara Team is AWESOME!
Reviewed Nov. 13, 2014
My overall experience at Drivetime was great! I loved the people and customer service. The selection of cars was a good variety of price ranges. The fact that they have "in-house" financing sold me. Definitely recommend.
Reviewed Nov. 13, 2014
Everyone at DriveTime was very friendly and helpful.
Reviewed Nov. 12, 2014
Great Experience. Friendly and great customer service.
Reviewed Nov. 12, 2014
Drivetime by far has the worst customer experience. I've had no problems or complaints to Drivetime so I haven't contacted them regarding anything whatsoever. I've had my car 7 months now and all I wanted to do was switch from bi weekly payments to monthly payment. Sounds simple, right? WRONG!!! I've been getting the run around for WEEKS. I have been calling Drivetime every single day for the past 2 weeks which is currently going on 3. I've been hung up on several times, lied to several times, and no one acts like they care that this has been a never ending process. The first week I was told by 3 people that all I had to do was call back to set up my automatic payments again for my new monthly payment. Sounds easy? Nope, called back and apparently I have to print out a modification request and send it back.
At this point I was pissed but okay whatever let me get it over with. I submit my papers Wednesday 11/5 and the date on the papers clearly said it should be done by 11/7. I even called on 11/6 to verify that they had them. Their team had 11/5, 11/6 and 11/7 to "complete" the modification agreement (which I believe all they have to do is have someone sign it) but when I called back 11/7 right before the customer service closed, they said that the paperwork STILL was not done and that that team does not work on the weekends but everything should definitely be ready for Monday. Here comes Monday 11/10, I call back and they are still "pending" and I have to call back tomorrow, AGAIN. I call back later to check on the status and I get told that since they weren't doing their job and that this SHOULD'VE been finalized 11/7 that I'm ** and I have to restart and sign more papers and send them in again and wait for someone to actually do their job.
At this point I am beyond frustrated and I can't take the run around game of ** but they tell me there's nothing that they can do and that I have to submit them again. So I submit them again of course. Call back to verify that they received them, which they did and I was told that everything should go smoothly. Call back 11/11 and now they tell me that there is no signature on the papers I sent. ARE YOU ** KIDDING ME??! I'm about to lose it with this company. So here I am, 11/12 at home, had to take off of work just to get this problem situated because I can't call them all day everyday while I'm at work which I have been doing for the past 3 weeks. By far the worst customer experience ever.
Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 11, 2014
Nov. 10, 2014 I received two email notifications for a 6:30 PM appointment at the Augusta GA location. Approximately one hour before the scheduled appointment, I received a phone call from the Augusta store confirming my appointment. My wife and I traveled from Aiken, SC to Augusta, arriving at 6:30 PM. We were requested to be seated, by 7:00 PM no one was still available. There was one salesmen present and we were told that it would be at least another 15 to 20 minutes. It is my expectations that after being notified on three separate occasions of a scheduled appointment, that your company honor the agreed upon appointment time. We traveled from another state and felt the manner in which we were treated was inappropriate and rude. We left and do not have a very good first impression of Drive Time.
James,
Thank you for your feedback. We apologize for your experience at the dealership. We do not encourage our employees to treat our customers in the manner you are describing. We would like the chance to speak with you further in regard to your concerns. Please reach out to our Customer Relations team at your earliest convenience so we may further assist you: 888-290-0148.
Thank you,Customer Relations
Reviewed Nov. 11, 2014
The manager fought tooth and nail for me to get the car I wanted and after a long day, she finally got me into the Hyundai Sonata I wanted. I had a great wonderful experience. No lie, I would definitely recommend DriveTime to anyone who like me have credit issues. They helped me out a lot and I love my new car.
Reviewed Nov. 11, 2014
So I purchased a 2010 Jetta that I really liked 11/6/14. Next day I heard a thumping noise, which surprised me since I was told all cars go through a thorough inspection. Well my car will now be undergoing transmission work. So in less than a week I am carless again, for who knows how long. Yes it's still under warranty through Aeverex but if I want a rental car they only reimburse me $26.99 a day. So does anyone know where I can get a rental for that price? If this problem hadn't occurred I probably would've rated my experience higher since I did receive good customer service while purchasing.
Hi Martin,
We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 10, 2014
I absolutely would recommend DriveTime to anyone poor credit or not. They worked with us and did everything in their power to send us off the lot with our car. My car is in amazing shape and runs fabulous.
Reviewed Nov. 10, 2014
Everything was overall good. The staff is friendly and helpful. I found the right car for me, and they got me approved. The biggest issue is the APR on my loan. It's excessive to say the least. My credit is bad, but I still feel like I am paying way too much.
Reviewed Nov. 10, 2014
The only disappointing factor throughout my car buying experience was the salesperson's lack of chivalry/attention.
Reviewed Nov. 10, 2014
I like my car. This is my first newer car. I love it!!!!
Reviewed Nov. 9, 2014
Salesman was very helpful through the process.
Reviewed Nov. 9, 2014
Our sales representative Mr. Charles was more than helpful, he worked with us and was more than patient. He understood our situation and even with all the bumps in the road he was still able to get us into the car of our dreams. THANKS MR. CHARLES YOU'RE TRULY A BLESSING!!!
Reviewed Nov. 9, 2014
It went much better than expected. Sure I ended up staying awake longer than I wanted cuz I work nights but it was worth it.
Reviewed Nov. 9, 2014
Everything was good.
Reviewed Nov. 9, 2014
Great customer service. Laura was awesome.
Reviewed Nov. 8, 2014
Thank you for helping get us a vehicle that we can trust and a company that puts people first.
Reviewed Nov. 8, 2014
Everyone was very friendly! No one was super pushy like most car dealerships. They make a salary based wage so no one is in utter competition to get you to buy a car not mentioned for you, or one outside your budget. They offer a warranty with each car, unlike most buy here pay here facilities. I worked with Rob and Joseph at the Mesa location in Arizona but I'm sure they are all just as great. Thank you for a great, fast, and efficient experience DriveTime!!!
Reviewed Nov. 8, 2014
I recently bought a truck from Drive Time. I was looking to add a 2nd vehicle to the family. I dealt with JP, and Hassan at DT In War Acres, Oklahoma. I got VIP treatment the minute I walked in the door. At one point I even talked with the Regional Manager on the phone. They took care of my needs, and got me into the truck I wanted with no issues.
Reviewed Nov. 8, 2014
The salesman that sold me my car was very polite and friendly. He explained every little detail about their programs, my options and payments. He picked five different cars for me to look at in my price range. He made sure to open the door for me each time and explained the features of the car and price differences. The warranties are AMAZING. I was really amazed at everything they offer. They really try to fit you with the perfect car and payments. I don't think I'll ever do business with another dealership! I LOVE this place! I have already referred one friend and will be referring many many more!
Reviewed Nov. 8, 2014
My experience was overall, good. Everyone was helpful and showed great hospitality. I am pleased with the vehicle and I have shared your information and my experience with others. Thank you.
Reviewed Nov. 8, 2014
My sales rep was Brett. He is a very good guy. I came back later to seal the deal with him because I didn't want to work with anyone else.
Reviewed Nov. 8, 2014
Overall I am very impressed with DriveTime. The Salesman did a great job and so did everyone there.
Reviewed Nov. 8, 2014
The main problem I had with trying to find a car that I wanted was the pushy sales people everywhere I went. At DriveTime, I was allowed to look around the lot without anyone looking over my shoulder. I advised the salesperson the vehicles I was interested in and he showed them to me and allowed me to test drive the ones I was debating on. The sales person was not pushy and did not call me a million times like the sales people from other car lots. I appreciate the fact that they are considerate of the way people want to shop for a car. Loved my experience!
Reviewed Nov. 8, 2014
I worked with Terry ** (TJ) he was knowledgeable, kind, & polite. The GM came over right away & introduced himself. TJ & the GM Al made sure that I was comfortable and my family as well. I hadn't had a permanent job for 2 years, I kept my faith in Jehovah and I got a permanent job & I knew I need a car to go back & forth. I rode by DRIVETIME in Maryland, look them up. Called & spoke to TJ. He made me feel that it was guarantee. And it was & I'm very pleased, happy excited. Thank you so much TJ for your kindness help. As well the GM Al..I will send a lot of folks to you!!!
Reviewed Nov. 8, 2014
I needed a reliable vehicle and when I had nowhere else to turn Drive time was there for me!
Reviewed Nov. 8, 2014
It was a great experience. It was my first time getting a car and my salesperson was excellent. I am kind of sad because of the money I will be spending on the car but I got the car I really wanted. They really work with me, they was determined to get me in a car by any means necessary. They was patient enough to wait on my employer to send back my EVF (Which took a day and five hour literally). I had a awesome time at Drivetime. My fiancee is getting her car there too! It really was great and my salesperson, Dustin make it truly a great moment!!! Thank you so much Dustin!! Drivetime, keep Dustin in Oklahoma City forever and a day!! He goes that extra mile and a half.
Reviewed Nov. 7, 2014
Got a great truck!
Reviewed Nov. 6, 2014
My first encounter was with Fredrick - Salesman. To make this short he went above and beyond to show me outstanding service. Then a gentleman name Reggie came over to introduce himself and offer me something to drink and pop corn. I thought that was awesome. And last but not least I had the pleasure of speaking with Douglas ** who was the man who put a smile on my face and told me I was approved.
Reviewed Nov. 6, 2014
Drive Time really helped me out with a car... My car I had was about to go... Thank god for the ppl there.
Reviewed Nov. 6, 2014
Everyone was friendly and very helpful.
Reviewed Nov. 6, 2014
This was one of the easiest car buying experiences I've ever had. The staff was friendly and welcoming. My sales person (Michael) was extremely helpful and eager to assist me in whatever way necessary to ensure that I was pleased with this experience. I have already began to refer friends and family and I'll continue to do so in the future.
Reviewed Nov. 5, 2014
Car issues within the first week. I will be very fair when Drivetime is fair on my part about a vehicle that they sold to me that I have been complaining about for weeks now. Now it's time to get a lawyer.
Hi Lalita,
We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 5, 2014
The customer service at Drivetime was awesome, the staff was not forceful with anything. An overall great experience.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 4, 2014
Great experience. Fast purchase and great car selection. Friendly customer service.
Reviewed Nov. 4, 2014
Salesmen were great and friendly. There car is good. Can't beat warranty and free oil changes.
Reviewed Nov. 4, 2014
Good reliable source.
Reviewed Nov. 4, 2014
I was eventually very satisfied with my overall experience with DriveTime and with the vehicle I ended up leasing with them. I was a little disappointed that I did not get the vehicle that I had first wanted because the DriveTime office in Fayetteville failed to bring the vehicle from Raleigh to their location. By the time they told me that they hadn't yet brought it to Fayetteville, it ended up being leased by someone else. Overall the service was courteous and pleasant, although the process took a lot longer than I thought it would.
Hi Michael,
We apologize for any delays that took place during your sales process. It is our goal to always process our sales in a timely and efficient manor, but we are not always successful. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 3, 2014
Our Sales Rep was excellent and very friendly. His name was Brian and he was off the day we did the deal and Tiffany helped us close it. Everyone was so friendly compared to everywhere else.
Reviewed Nov. 3, 2014
DO NOT BUY FROM DRIVETIME!!! It's a SCAM!! I was recommended to DriveTime by a friend. I went in back in September 2013 & left with a 2010 Ford Fusion. The DriveTime Reps assured me the car had passed the highest of inspections & my warranty was good for 50,000 miles. Within weeks after taking the vehicle home I began to hear a clicking noise. I then took the vehicle in for an inspection and learned both drive axles had to be replaced! Yes, the warranty covered it but I still had to miss two days of work to have my vehicle repaired.
Back in February of this year my check engine light illuminated. I began to notice every time I would fill my car up with gas it would not crank. Whenever I'm at a stop the vehicle shakes uncontrollably and the only way to get it to stop is putting the car in park. I immediately contacted Averex. I have taken my vehicle into the Ford, Ammco, Arctic Automotive and Goodyear all for inspections within the last 8 months. I've called DriveTime crying, begging and pleading for their help only to be told there was nothing they could do. Oh well they could stop my auto pay is what I was told.
I was told during the many inspections the issue is involving the emissions system. Aside from those problems I have also had to replace 3 tires and 2 batteries. If I had known the car had so many problems I would have never gotten it. You would think they would respect my good history even though I've only made one late payment in the entire time I've had the car. Yet when my payment was late ONE TIME DriveTime called my mother and I about 6 times a day each everyday until the payment was made. I have a four-month-old son who has to ride around in that car & because of the shaking I'm sometimes afraid to even let him ride in it. I'm going to hire an attorney because what DRIVETIME is doing is FRAUD. SO WHATEVER YOU DO, DO NOT I REPEAT DO NOT BUY FROM THEM!!!
Hi Kennetha,
We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.
A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.
Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 3, 2014
We drove two and a half hours to drive time on laurens road with very heavy hearts, because we weren't sure if we would even be able to get a car. We were set up with nick who broke everything down for us about how drive time worked and how they did their business and made it seem very possible that we would be leaving with a car. Still being a little worried that it was a bust we just sat back and let them do their jobs and get all the paper work going. We found the car we wanted and they worked with us even only having a couple hundred dollars to put down. These guys and women that work there went above and beyond the call of duty to help myself and my girlfriend get a nice car that is very reasonable for us to pay. We had some many things go wrong when it came to acquiring insurance. But nick and his team stayed so late for us so that they could make the dreams of just two strangers come true and to make sure they saw us leave in the car we deserved and worked so hard to save for. So a huge shout out to Nick and the drive time team in Greenville south Carolina on Laurens road. I'm recommending every to you guys. They gave us the chance we needed when no one else would. Thank you so much.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 3, 2014
I had a very trying week. My attitude was not the greatest but the team did all they could to make me happy - THEY DID.
Reviewed Nov. 3, 2014
I put in my internet application and within a few hours I received a call from Roddy at drive time on Collins and Division st in Arlington. Me and my husband went up there and found a car that we liked, drove it, and went back in and signed the papers for it. I love the car and the whole experience at Drive time. I will recommend my friends and family to get their cars from there.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 3, 2014
You guys have a great program. You helped me out when no one else would. Your down payments weren't astronomical, and your cars aren't beaters - unlike most dealerships that cater to people with less than perfect credit. I love my new vehicle, and will recommend you to all my family and friends who are looking for a reliable vehicle. Thank you so much...
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 3, 2014
Very friendly staff that is very willing and able to work with you. They made car buying a pleasure.
Reviewed Nov. 2, 2014
My experience with the Lexington KY lot was one that was as stress free as I have ever experienced. I had called about 1 car on the day before and they done a courtesy hold. When we arrived, we choose a completely different vehicle. Our salesman was great, extremely helpful and wasn't at all pushy. The car that they had put on hold was more expensive than the one we purchased and he didn't push us into buying what we didn't want.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 2, 2014
Test drove car, had to jump battery first. Tested battery was bad. Was told I would have to go to a place and have it replaced, at 8:30 pm. I hadn't even signed the paperwork. Manager decided to replace it with a battery out of another vehicle. Got up the next morning, car was dead. Cable was so loose on battery that I could lift it right off. I will be taking it to see if it is the correct size, as I am unable to tighten it any tighter. Too bad, new car and already having to seek service. Although a small fix, it leaves a bad taste.
Judy,
Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Nov. 2, 2014
We appreciate all the hard work the DriveTime team did to help us find a vehicle that fit our needs. We have already recommended 3 other families. I hope they have find the same excellent experience my family did.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 2, 2014
Great sales crew...everyone. David, Ken and Menanda made us feel so at home and welcome. We named our car Vera Bonita Vers.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 2, 2014
The staff was great and very nice! We brought in our cruddy car that had no way of saving it..our 04 Pontiac Grand Am. We were approved for the awesome Toyota I always wanted. Very affordable! Thank you for giving us a chance.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
The employees were very helpful and welcoming. I did not feel hassled or rushed with purchasing my car. The staff took real good care of me & I appreciate the feeling of not feeling like a sale. & I LOVE MY CAR!!!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
My sales agent was awesome. He worked well with me and was patient with my indecisiveness.
Reviewed Nov. 1, 2014
A great car buying experience, the sales associate was very polite, considerate and knowledgeable. I will recommend Drive Time in the future to people.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
Great. Everyday I went, same great service.
Reviewed Nov. 1, 2014
My wife and myself had an excellent experience with the drivetime team in charleston, sc. It was a friendly atmosphere and we felt comfortable with the team. I would refer anyone to the charleston location. Geoff and Barnes were excellent salespersons and we did not feel pressured to buy, however they did everything they could to make the cars we liked possible to buy.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
The associates were fantastic. One was in training. I do apologize I'm not the best with names, they were personable but not overbearing. They were kind and friendly but not unrealistic. They did not make you feel as if you were a quota being accomplished or just another number. Great asset to your company!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
I was very happy with my whole experience at DriveTime in Temple, TX. The staff there is very friendly and willing to help you in any way they can to make sure you get the car you want. I would definitely recommend them to anyone.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
I am very pleased with my experience with DriveTime. The process was fairly simple and everyone was easy to talk to. Thanks for a great buying experience!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
Very fast turnaround on getting a new car on the champ program and better car selection.
Reviewed Nov. 1, 2014
Travis the manager was extremely helpful. Very nice, very understanding and was very professional. We truly enjoyed our experience.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
The staff was very friendly especially Charles and Asia, they were great.
Reviewed Nov. 1, 2014
I'm very pleased with the service I received, I also got the vehicle I wanted and I love it. Thanks a million Drivetime.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
The guys at DT made our car buying experience a pleasure. They were quick to help us and the friendly atmosphere put us at ease about our big purchase! A special thanks to Todd at DT!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Nov. 1, 2014
Vincent was who helped us and he was great! Super friendly and helpful and patient, he made the car buying experience so much better.
Reviewed Nov. 1, 2014
Everyone was friendly and I like that there isn't a hassle to buy.
Reviewed Oct. 30, 2014
Was a great experience. Tiffany ** was great. If I had to do it all over again, I would definitely see Tiffany ** again. She's fun, fast and friendly and good with people. Highly recommend her to help as many as possible. She's great. Thank you.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Oct. 30, 2014
This past Sat. I purchased a 2007 Honda Civic EX Coupe! The initial process was painless and ** of the Torrance office was GREAT! This Civic was to be my commuter vehicle as it gets 40 hwy mpg and I drive 32 mil one way to work. The night I purchased the vehicle everything seemed fine. Drove the vehicle straight home & it sat parked till I drove it to work yesterday. While driving the vehicle, I began to smell a burning smell, but didn't see any smoking. I assumed the vehicle hasn't been driven so maybe it would burn off... Went to lunch, tried to use the AC... NOTHING!
I attempted to contact the warranty company and they referred me to a local garage... Called the garage where the gentleman advises me that just to check the AC it would take 1-2 hours then I could be without a vehicle for 2 days. Luckily my spouse works for a major dealership...in the service dept. Upon inspection of the vehicle, it was discovered that the vehicle had a FILTHY air filter, needs all new spark plugs, the AC compressor might be bad, a broken right rear suspension shock which is leaking and the right engine mount is cracked!
My spouse is trying to convince me to fix the car and keep it, but I'm just so appalled at the fact that the dealership would even sell this vehicle in its current condition. What if I hadn't caught it within the 5-day 300 miles period? I understand when purchasing a used vehicle that there might be small/minor issues but is the company so cheap and negligent that they couldn't even replace a $3 air filter? Had the air filter been clean, I would've never had the vehicle inspected to begin with! Everyone was real helpful prior to the purchase, now no one wants to talk with the same level of customer service... I have every right mind to miss work just to return this vehicle tomorrow! Extremely disappointed.
Hello,
Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need.We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Oct. 30, 2014
Excellent customer service, very friendly employees, and fair prices. We are very happy with our new vehicle and will definitely recommend our friends.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Oct. 29, 2014
I really don't like my SUV. It's too much for me. Don't get me wrong, it's a nice truck. My salesperson was great #1. I really don't have time to pick a better car. I feel like I'm in something I don't want to be in. If I am going to pay for something at least give me something I like, not what someone else's like.
Alethia,
Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need.We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.
Sincerely,Customer Relations
Reviewed Oct. 29, 2014
The salesmen and representatives were all were polite, professional, followed up every step of the way, and worked tirelessly to get me a good deal - a down payment I could afford, and at a payment that was reasonable. From the test drive to handing me the keys to my new car, I enjoyed the experience. It was flawless.
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
Reviewed Oct. 28, 2014
The easiest car I have purchased in a long time.
Reviewed Oct. 28, 2014
My experience with DriveTime was wonderful from beginning to end. I felt valued from the start and I really believed they wanted to help me. The process was very clear and easy to get through. I would not only recommend them to people but look forward to working with them for years to come. Thank you!!
Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!
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