DriveTime Reviews

Reasonable place to buy a car. Everything went great, but time of purchasing the vehicle took too long.

The people at the DriveTime dealership were amazing!! They helped with our kids and treated us awesome. My problem was after. Our Subaru Forester started overheating on the way home and had to be towed to a shop less than 24 hours after buying it! Very frustrating!! I will say this though, I will still recommended you'll cause I realize there's just some things you can control.

Jeriamiah was very patient with us. Process was smooth and Was given a very fair trade in.

Nice experience, took a long time to finish the process. Could have better organization. Very pleased with final results.

Awesome customer service. Very polite and accurate. I really enjoyed my experience.

Just traded in my 05 for an 08 F150. May not seem like much, but the 08 has everything a truck could every want. Buying experience was great too. Shawn at the Lewisville location responded to every question I had in a very timely manner. We are very pleased.

I purchased this car 2/14/14. My vehicle needed a new alternator a month after my purchase. I took it to the recommended mechanic twice before they even repaired my car, and had to have the car towed back to them the next day because the belt they put on came off. Since then the engine light flashes off and on and the belt has broken into shreds 3 different times. This car barely drives it, cuts off all the time and its issues are not covered under the warranty!!!!

I answered an ad in my email. It said 0 dollars down for thirty days any type of credit. I got a call next day from DriveTime and went for an appointment on Tuesday 02 February 2015. I get to the dealership. They run my credit and tell me I need a 3000 dollar deposit. Then I reminded them of the ad on internet stating 0 down for 30 days and they refused to honor their web ad. They said bring in 3000 dollars then they will work with me. Even the girls in the van on their TV commercials say all types of credit approved. Do not go to these people for any reason. If they decide after reading this to sell me a car and follow their ads and fix this situation then I will change my comments to something positive. But until then stay away from this business at all cost. All they want is to get your body into their lobby and scam you from there.

I had a great experience with the Sales staff, and I also had the service department do some work for me that was outstanding as well.

I'm trapped in a car that constantly breaks. When I got the car I had to immediately take it to the auto shop because the warranty would expire. I've had this car for two years and I've had to repair this car so much I fell behind in payments. All I want is to cut my losses and not waste any more money on a car that will not last another year. However, when I spoke to a Drivetime rep and manager they advised me that the only way to get out of their car is pay it down far below its value.

I was called (at my phone number!) many, many times over a week, until I was able to make the trip to DriveTime to choose a vehicle. I was told I was "pre-approved" for up to $26,000. When I got there and went to choose a vehicle, I was told I had to choose from 3 or 4 different cars, all the least expensive on the lot. I'm not sure why. Everyone was so unprofessional! There was rap music playing on the PA and the sales people were inattentive. But still I went through with the deal. I purchase my car on October 20, 2014. When my temporary tag was about to expire, on December 27th, I called and was told they don't have my plates yet because I wasn't asked to sign the title. Ok...

My experience was very comfortable and pleasant.

60 days after my purchase the car broke down, the engine light came on, and the car refused to start. The warranty I was given that said the engine was covered was not the case. I now have to pay $700 for a lemon they knew would not work after 2 months.

I will definitely recommend Drive Time to all my friends and family that may need assistance purchasing a new vehicle. My service with the Emily ** and that Sales Manager was painless and there was absolutely no pressure.

My experience with Drive Time was very pleasant. I would recommend all areas except the price. Interest very high.

The staff @ the conyers location went above and beyond. Very pleased and will definitely recommend them.

DriveTime really helped me get a car.

My experience with DriveTime was a good one. Everyone was polite and courteous. The customer service was excellent. Best experience that I've had buying a car. They do everything in their power to get you into a car. It was a pleasure.

The service my wife and I received was exemplary and professional. Everyone at the establishment made us feel at home, and Maurice, Joy and Steve were extra specially appreciated by us in their assistance to procuring our new vehicle. We now recommend DriveTime to everyone we know! Why didn't we do this sooner...?

The price was a little high.

Everything was so great. I walked in the door and immediately I felt cared about. Alan walked me through the whole process and made it so easy. I never expected to get such a great experience with car buying with my credit. All the way from offering a drink when I walked in, to filling the gas tank up as I was leaving, they def went above and beyond!! Thank you guys so much!!

Great customer service! Jovan, Alex and Najah at the Torrance DriveTime location were very helpful and informative.

I had the best experience ever. They put me in the vehicle I needed, they worked with my credit challenges and made me feel important to them. I am in a safe reliable vehicle and I even like the color. I am going to recommend them to all my friends and family.

They did a great job and I definitely would recommend these guys to others.

Very please. Walked in and was amazed at the friendly employees at DriveTime. I was not pressured in any way and was pleased with that. I never thought I could get a car or better yet afford it. The interest is high but that is my fault; hoping to get back on track. I would recommend DriveTime to everyone who needs a new beginning!

Everyone we had the pleasure of dealing with was very friendly and quite patient with us. They didn't try to push something on us we didn't want, or rush us into anything we were uncomfortable with. They had no problem answering any questions we had and making sure we understood the buying and payment process. Overall, we had a wonderful experience and would likely return the next time we are looking to buy a car.

I received wonderful service and was able to drive off the lot with my new van. The salesman Tracey was great and even though we were in the office for a while, he made sure me and my family was always comfortable.

I'd recommend! IT WAS A PLEASANT EXPERIENCE!

Kevin, Steve, and Mike were awesome. They did an outstanding job and I would and have recommend DriveTime to all my friends and family. It was the best experience I've ever had. They listen to their customers needs and do their best to fit them for what they want. I recommend everyone to go to DriveTime in Pensacola Florida.

Everyone at Drivetime was super nice and courteous. They went the extra mile to make me feel like I was at home. They took their time to explain every last detail about everything. Really made me feel comfortable. I plan to recommend them to anyone looking for a good vehicle from a good dealership.

I found a very nice truck. Our salesman was nice and helpful.

Everybody was very helpful and answered all my question and explained everything for me to understand. And I will recommend drive time gladly.

This process was so painless. Laura ** is super awesome and is an expert at what she does. She was very helpful and patient with me and made the whole experience so easy. I will be recommending everyone I know that is in the market to her!

I was blown away by the professional service I received. Both Lynnette and Timothy were awesome. They worked with me and my not so perfect credit history. I would definitely recommend them to anyone having an issue with credit but willing to work to get good reliable car.

Love the service.

I was not very impressed with the customer service. When I called to talk to our salesman, he was not in and they never asked for a number to call back or a time that he might be in. When we finally just decided to go in we had a different saleswomen. She did everything to make the process easier and painless. I was very pleased with her in all aspects. My ratings below are for the dealership itself!!!

Drivetime in GA sell the worse cars. The warranty does not cover hardly anything. You take your car to the shop they recommend (third party), they hold your car for over 10 day and I am paying out of pocket for a rental and they tell me they will only cover 1 day at 25.99. Well the rental was 46 dollars and change a day. They received my car 1/9/15 and still have my car and will not pay for me to get a rental. The company (oil pit) is the worse when it comes to business because they send your car somewhere else to get repaired because they are not competent enough to fix your car. It took them 7 days to a diagnostics test. I should have took it to a GM dealer rather than deal with them, at least I would have had my car back by now repaired and running. I would never recommend or do business with them ever again. The worse experience I have ever had with buying a car and getting a repair.

We are Very Very Pleased with our level of service. I can't say enough about everyone that helped to make sell Wonderful. Kelsi is a Gem!!!

They were awesome. Got me the car I wanted and very helpful. Very welcoming!

I was pleased with the customer service. From the moment we walked in to the moment we were seated with a sales associate, we were treated with the utmost respect and care. They were honest and straightforward. More importantly they helped us find affordable options to get us into a new car.

I was very pleased with my experience at the Houston location. My agent Edrick took me through several choices for vehicles until I found just the right one for me... Thanks to everyone there for a pleasant experience and a great ride!!!

The service we received at the Grant location was amazing. Any questions we had in process were followed up immediately by the staff in timely manner. Our sales agent Ashley was very helpful and knowledgeable and greeted us right away upon entering the store!!

I was impressed that all the employees were on a salary basis, which means they were not trying to pressure me into buying anything. They were actually very helpful and pleasant to deal with. I had went to a few other dealerships. Unfortunately, I do not have the greatest credit but at Drivetime, they still help me get into the car that I wanted. So all in all I got my new car from them and I would come back and buy again from them.

I was very pleased with the service I got from the Shadeland office. The only complaint I had was that it took all day. I would recommend DriveTime to any of my friends or family.

The staff and team were friendly and patient while we took our time finding a car.

We were happy with your service.

Very friend staff. Really enjoyed working with Leslie ** and Seth **. They were very friendly and helpful. Would definitely buy from them again.

Everyone was very friendly and helpful. That made me very comfortable. I would DEFINITELY recommend DriveTime to anyone looking to purchase a vehicle.

I had a very good experience with your team. I would recommend your business to everyone I can talk to who want the car. The sales man was great. The manager was great. They delivered the car exactly how they said they would-- clean smelling, good, in excellent shape. I have no complaints at all. That's the second car they purchase from you.

Absolutely do not purchase a car from them. We purchased a car from them in May 2014. Were required a down payment of $4,500, which took us 30 days to get before we could actually leave with the car. They promised the car was going to be detailed and ready on the day we scheduled to come get the car. When we arrived the car was filthy and had a cup that was left in the cup holder. Our original sales person wasn't there so another sales person took the car through the car wash while we completed our paper work. The car cost $16,700, and had over 90,000 miles on it and was a 2009.

I leased a car from Drivetime in Denver, CO in September! On 21Nov, two months after purchase, the car broke down! Had to pay to have it towed home! A week later the only drivetime service center in my area could get my car in, thus an additional tow expense! The car needed the ENGINE replaced after two months of me having the car! Car was in shop for over a month being repaired, leaving me with car rental expenses! Car broke down again, radiator issue now!!

Would just like to say to all the people at Fort Myers DriveTime - thank you very much. Would highly recommend.

My experience with drive time was very good, I got a car and am very happy with it.

I really would recommend anybody to Drivetime. The people were great with us. Paul was very enjoyable. Thanks so much to everyone at Drivetime .

Glendale Drivetime - Very happy.Thank you guys.

They were very nice. They helped me find a car that I would like.

My only words for the people and service is: A GREAT GROUP of people to deal with. Not once did I feel they did not look for and find my needed terms and vehicle. I talked and went over details with more than one person. They all helped explain all that I wanted to know.

Took way too long for paperwork.

It was really helpful. Friendly, no doubt to go back. I had a great experience getting my new car here in DriveTime. Thanks again.

I really enjoyed working with all the guys at the store. I'm glad that I decided to do business with you guys again. Thanks for everything and I look forward to doing more business with you guys!! Shawn was awesome and I will be sending my friends and family anytime anyone needs a new automobile!!

We purchase a 2007 Chrysler Sebring from the Sanford, FL dealership and everyone there were very professional and helpful, from Octavio the sales representative to Constance the Office Manager. They took the time to explain every detail about the vehicle and work with us with the financing considering that my credit wasn't good. They accepted our old car as a down payment and we drove off the premises in about three hours driving our new car. Overall a very pleasant experience and we recommend it.

Overall a great experience!!! We went in the day we found out my car will no longer work and they worked with us to get 0 down and left the next day in my dad’s dream car!!!! They have amazing customer service, they make you feel important. I never felt pressured to buy. Like I said a great place to go!!!!!

It was good saleswoman. Tricia ** at north Freeway was just perfect and she was super sweet.

The complete sales team was great, all the way to F&I. The warranty and other offers they have, plus taking care of the registration process and plates saved me time and money. In and out with my new truck in 2 hours. With Drivetime I found the truck I wanted and also rebuilding my credit the right way. Thanks DriveTime.

My wife and I were very happy with the entire process. We usually dread buying a new car because of the hassles involved. The Lexington team actually made it a positive experience and we have already decided that when it's time to get my wife a car we're coming back to Drivetime.

I love the customer service and the employees.

Good buying experience.. Thanks.

Tiffany was very pleasant. She asked me a few questions about what I was looking for and assisted me in getting into a nice SUV. Thanks.

From the moment we walked in to the time we left, everyone was so polite to us and very helpful. And I would definitely recommend anybody I know whom looking for a car to drivetime.. Chi-Chi was the best saleswoman ever!!!

I am absolutely amazed by how wonderful this dealership is! I have already told many of my friends and family about Drivetime. The benefits that come with selecting a vehicle from them are so wonderful!!

The staff was very nice explain everything to where I would understand. The salesperson was excellent. He wanted me to be in a car because of a situation I was in. I was using my aunt car due to no other. Car lot wanting me because I had a Ch7 bankruptcy.

The staff was EXTREMELY friendly and very helpful. Unfortunately I didn't have my car 24 hrs & had mechanical problems. Was told to call warranty company which I don't feel was very helpful & was expected to pay for towing & rental car upfront & then get reimbursed, after I just put money for down payment.

Best experience ever had. Very helpful all about getting me in a car.

I was very happy with customer service and with the vehicle choice. I was upset the lady scraped the side of the van I purchased trying to get it out the parking spot to test drive but other than that it was cool. I feel like I should have gotten a discount.

I went to purchase a car at the Lakeland office in Florida, the car I wanted was on reservation. The sales lady (Lane) then brought me other cars that were available for purchase. She showed me a Dodge Journey which I agreed to purchase after the test drive. After they put my paper work in and I was approved and my payments were set. He then showed me all extra services that came with the car and I chose what I wanted. After that he (Patrick ** ) came back and said that the car cannot be sold because they do not have the title.

David was awesome and made sure to find the vehicle that I wanted, very easy process!

Since March we have bought three vehicles. When we bought the second car they gave us a credit of one payment to apply against the first car. When we bought the third they were to apply a payment against the first car again but never did, we would call the dealership directly and they said they did apply it but the credit department never received it. After this going on for over two weeks, we finally gave up and just made the payments along with close to 50 dollars of late fees.

I got my car in the middle of August, even though I had the temp reg in the window, I kept getting pulled over by the highway patrol. DriveTime told me they would pay for the tags the first year. The temp reg is only good for 90 days so 2 days before it expired I was pulled over and the officer said it was because of the expired stickers. He said upon running my plates they hadn’t paid for the tags. I call them up and they lied and said that the stickers would be in my mailbox that week. I called the following week and they lied and said the same thing, then had my go out to the dealership to pick up paper plates. Here it is almost January and still no stickers. Not to mention the car has electrical problems since I got it and they want me to pay their vendor $100 just to look at it. I shouldn't have to pay that since I got the car from them that way.

Torrance, ca DT leased me a car with no gas, and it was ** up since day 1. I've took it to their mechanics numerous times and the issue hasn't been solved. One day they waived my $200 fee then after I kept calling the mechanic to see what's going on with my car they tell me I have to pay $200. This is a lesson learned not to purchase from none brand dealerships. They're full of ** for selling me a lemon.

Very nice experience. No pressure.

Matt ** was great at his job. Made sure he stayed on top of his game getting me into my new suv.

They repossessed my car the same day I was going to pay for it. I was late but only by two days. They came and got the car at 3 am. I had to dish out 647 dollars to get the car back. 222 my original payment 300, I don't know what for a fee they have or something and 125 when I went to go pick it up. Do not get a car with them. They're horrible, god forbid you're in the hospital or something. As soon as my finances are in order this car is getting dropped off in a junkyard. They can come pick it up from there.

This is my second car with DriveTime and both experiences have been amazing. I wouldn't go anywhere else to buy. Their customer service to the buyer is in a class all on its own. Thank you, DriveTime, for making my purchase a pleasure!

There were no freebies. No keychain. No topping off of gas. None of the niceties I'm used. The candy in the candy bowl was old and sticky.

My experience at Drivetime was a great staff worked all day to get me finance. And they did for the 1st time buyer and get me my dream car, but there were a few things I'm worried about. There are minor things are wrong with my vehicle. I don't have a spare tire, interior is dirty, passenger seat is half broken, deep scratches. Need front brakes and the list goes on. But it runs great these things I didn't see before because when I drove off it was late that night. My only issue is I call AEVEREX and they are close. My issue is I'm a new customer and my car needs to be looked at. But overall my experience was great!!!!!! I will refer friends and family.

Cecil and Tyrone were beyond great. They made sure they did everything to make me and my mom very happy. I would definitely recommend them to anyone who needs a car. The best, hands down.

Everyone was really nice. They explained everything well. Awesome prices. They also put gas in the car and washed it before letting us leave.

My husband and I were very happy with the service we received. They went out of their way in helping us get the vehicle we wanted. Daniel our sales agent even drove to San Antonio to bring our vehicle himself to us back to the Mcallen dealership.

Service was excellent. Timothy ** and Michelle worked with us. Even though there was a slight delay to ensure the vehicle was okay they stayed calm and professional the entire time.

Drive time was very helpful. They help me through the process and got me a vehicle. I really put them through a lot and drove several vehicles before I made my final decision. They were very patient and professional and I appreciate everything they did. Thank you Drive time!

I was so pleased to be able to get into a newer car. The experience was great from start to finish. I got a newer car with an affordable payment. The staff was awesome and listened to my situation and made recommendations that helped me in the process. This is my second time getting a car from DriveTime and recommend them to everyone.

Was very pleased with my experience. Leased a 2004 Chevy Tahoe. Clean on inside and out. Runs smooth. The whole process from start to finish only took about 2 hours (on 2 separate visits...my fault, not theirs'). Would definitely recommend DriveTime to anyone in need of a good used car, especially if you have some credit issues.

The moment I walked in I felt comfortable. Was immediately greeted unlike some dealership I had been to. My sales person was very friendly and knowledgeable. I am definitely recommending a few friends to her.

Super friendly staff. Good selection of vehicles that are in very good condition. Warranty company is very quick to assist and help with any issues. Very modern dealership.

It was truly the first time buying a car was an enjoyable experience. The sales staff and finance manager were all friendly, helpful and courteous.

I can honestly say, I couldn't find a better deal. Thanks.

Every time I went somewhere my credit wasn't approved. They welcomed me at Drivetime and made my experience so wonderful helping me out. And I drive off with my very first car.

Smooth and easy car purchase. The employees were pleasant and professional. The car is very nice and affordable.

Shaken a helped me with my paper work. All the staff at the Parma location was very helpful!

I had a very great personal and professional experience with Drivetime and its employees and I would recommend them to others at this time.

I purchased my car through Drivetime. It was involved in a hit and run accident. Drivetime received the check for repairs from the insurance. Drivetime did not fix the car. They took that check and apply it to the principal of the car so they say... They apply this money toward the principal of the loan without my permission or knowledge. I'm very upset with them and never will deal with them again... All my recommendation towards Drivetime is... STAY THE HELL AWAY FROM DRIVETIME...

I would never recommend dealer in Morrow, GA and I will never go there, but the one in Duluth, GA and Augusta, GA, the service and people were as good as it gets.

The staff was helpful and very customer oriented. They helped me with picking a great vehicle.

Everything was wonderful when I came there and got my vehicle. I was told that my payment would be due on the 3rd so on the second I went to Walmart and made my payment of 211 dollars. After that my son in law came to me with his bank statement showing that they had taken their payment out a day after I made my payment. I called DriveTime to ask why they would take a payment from my son in law and they said that I signed a statement releasing them to make a payment through his bank account. I do not remember signing this and it doesn't matter anyway because I cannot sign a statement for my son in law's bank account - he would have to sign that. So needless to say because overdraft was used 70 additional dollars will have to be made to my son in law’s bank because DriveTime to took a second payment out.

New car purchase - It could have been better.

DriveTime put me in a car. 5 months later the car got hit in a parking lot and when I went back to them for another they didn't let me get a car cause the income change by $60 smh and the lady hit my CAR WHEN NO ONE WAS IN IT. BUT THEY SAY THEY GOING BY THEIR GUIDELINES. WOW I WILL NEVER TELL ANYBODY I KNOW TO GET A CAR FROM DRIVETIME.

The customer service was ok. I got the car 2 months ago. A week later the back end was shaking and making noise. I was within my 30-day warranty and had to take the car to the same repair shop 3 different times and leave it the final time and the car repair shop paid for a rental. The car sounded great but now it is doing the same thing but worse. The rotors and calipers were all shinny when I first got the car and now they are totally rusted which could not happen within the time I had the car. I call the dealership. They send me to Customer Relations. They tell me to call the mechanic. The mechanic tells me that they have never had anything approved by DriveTime since they have had a contract with them. Trying to see if I can just get another car all together tired of dealing with the hassle. I feel like they shined the car up but it turned out to be a lemon.

The salesman was patient and listen to my comments and he followed up each day until the sales was complete. He was a great salesman. I would highly recommend him to any friend or relative and the other great person was Connie, sales manager - very kind person.

It's one of the best auto sale dealer. Quality of vehicle is so good (A1). To buy vehicle from Drivetime is my best decision that I made. Employees are awesome..In future if I'm buying vehicle, I'm going to Drivetime auto sale.

Everybody that I came into contact with was awesome! They were extremely courteous and went above and beyond. Daniel was excellent!!

Overall experience was great, just a little pricey for used cars.

The guys at drive time on Atlantic Blvd in jax fl are great. Thanks for all the help.

I would have had a much better experience had I not had to return the vehicle of my choice the very next day due to engine light coming on and having to take it to a mechanic. I ended up returning the vehicle and choosing a different vehicle. If not for the inconvenience and not getting a discount or something for the inconvenience I would have had a great experience.

The experience wasn't bad, I'm just impatient. They were very thorough with paper work and car history. I was able to quickly understand what I was getting.

I was told by a relative to try Drivetime to purchase my next car. I am surprised how friendly and easy they make your transaction. I was approved for a car of my choice, made a deposit, but I was unable to fulfill my end of the agreement. The manager promptly refunded my deposit with no hassle, no problems, nothing! I was in shock!!! I recommend this company to anyone trying to rebuild their credit.

Everyone was very professional and explained everything thoroughly. Really helped find a car I liked within my budget.

Walked in and drove out, just like they advertise. Very professional and friendly staff. Would recommend to my family and friends. Love my new truck!

They really helped us out a lot, our car payments are not high. We would like to thank them for all their hard work. I will truly recommend anyone.

I am happy.

Outstanding. Love the KIA! Great movement in the steering control! The power access is awesome!

The experience was nice, helpful, and easy. But the next day the car had service engine light come on. Very disheartening. Warranty people are good thus far.

We were very pleased with every step leading to us driving off with our new car. I don't think you will find an easier place to buy a vehicle from. Everyone was very pleasant and easy going. Our experience was a "get in get out and get on with your life" type. Very nice!

I'm very happy with the service I received at Drive Time. The sales person really worked with me to get me approved. I couldn't believe how fast and smooth everything went. I will definitely buy from Drive Time again and I will recommend as many as I can to buy there.

The associates at the New Circle Road Drive Time Dealership were not only friendly, but helpful and it seemed like they genuinely cared about helping us get in a vehicle.

The agents were very helpful and found just what I was needing.

Drive time was wonderful... very friendly and I love my new vehicle...

I went to the Drivetime office on 501. They were very helpful and the entire team went above and beyond the call of duty. I can clearly say they went over 110%. I would recommend them to everyone. I have told my friends and my co-workers if they need a car, go to Drivetime.

Zachary was my sales guy and he was great, helped me fast, answered all my question without a problem and got me approved fast. I love Drivetime. They have made me the happiest person alive.

Despite a few setbacks, they continued to work hard to get me what I really wanted. Attitude and experience was by far the best I've seen with any dealership.

Everyone was very professional. Derik **, my salesperson went above and beyond, even picked me up at the metro. Great experience.

DriveTime Representatives are rude, careless and don't know how listen customers and fix problems. We called them to update our bank information and they process the payment twice in my new account and also processed the same payment in my old account. Now they don't want to fix this problem when it’s their fault. Don't bother to apply for a loan with this Company. We always paid on time and do our part right and they don't care. A waste of time and Money.

I did not know the interest rate was going to be so high. What I am paying for this car, I could have gotten a brand new one with a rebate to help on the down payment. The salespeople were wonderful, professional, & kind. They made sure I understood everything. My opinion if you drop your interest rate down to some of these well known dealerships, you could be the hottest thing selling cars right now & forever.

Purchased a car in August 2014 - filled out all necessary paperwork to license my car in Maryland. After my temp tag was out 30 days later called them in September. They assured me that my paperwork was still at the DMV in Maryland. October still no tags. Called again, same story - tags were still at Maryland DMV. November called again, tags still a Maryland DMV. Called Maryland DMV. They had no record of paperwork being submitted. December 8th recently moved out of state due to military move. Called them again. They said they had to resend package to Maryland DMV, gave me a tracking number. Checked the tracking number - it went out on NOVEMBER 20th. Called Maryland DMV again. They stated no paperwork had been previously submitted. Called back DriveTime. They told me Maryland DMV is lying seriously!!!!! I called DriveTime again and they were supposed to provide me with original tracking. They say they sent in August but of course they haven't called back. This is a nightmare. I will never recommend this company.

I had a good experience and I'd recommend DriveTime to friends and family.

I had an excellent experience at the Fort Myers, FL DriveTime Dealership. I was treated not only with respect but very courteously by your salesman and manager. I don't have very good credit and most places won't even talk to me but your team did and never made me feel bad because my credit was not perfect. I would recommend them to anyone.

My experience was great.

I got a 2011 Chevy Impala LS and it is in perfect condition and runs like a new car. It is by far the best car I have ever had and I would recommend this dealership to all of my friends and family. The sales staff was very nice and friendly and helped me with all the questions I had.

Very nice experience overall. No haggling at all. I got what I wanted and the entire staff did what they could to help me.

I went in to Drivetime in Louisville, had a decent down payment. I told them I didn't want my payments to be at $400/month because I didn't think that would fit in my budget. They brought me options for a vehicle that was at $435/month with all of the warranties included. I asked them to take off all of the warranties. They did and they came back at around $430 with no warranties. They just boosted the interest rate so that it would match that amount! I was furious. When I asked why, they essentially said "take it or leave it." They gave ZERO explanation. I eventually relented to the pressure, but they needed to get the "check engine" issue fixed. They said,"no problem." I said, "no problem." I was to hear from them on Monday (it was a Saturday when I went in).

It was great.

I bought my truck at the Blanding Blvd DriveTime. The staff to my surprise was very friendly and helpful despite my situation. I would definitely recommend.

David was very helpful. This was my second purchase from DriveTime. They helped me a lot. Thank you! Very friendly.

The management was told to hold a vehicle for me at the Lexington, Ky location. I drove 2 hours down there with the sales associate from Cincinnati to find out they sold my car I was going to buy. I needed a car that day so against my better judgment I bought another car anyways I settled for. After having the car for one day the belt is making noise.

I am very happy with the people from Corpus Christi. They stayed late just to help me get a car. Thank your very much.

The entire contact with the Drive Time staff was extremely pleasurable. Unrush, unpushed and very polite and helpful. I felt like I was sitting and having coffee with a friend.

My experience was magnificent. FRANK Truly assisted me.

Instead of being turned down, I got approved.

My experience at Drive Time was so much more than I ever expected. I had been without a car for a few weeks and was in desperate need of one. I had visited at least three other dealerships but realized that once I got there, the sales reps were not interested in helping me get a car that I could afford but a car that I would "look great" in. I was frustrated but not at all surprised at their urging to buy the most expensive car on the lot. I am a 26 year old female and had gone to these dealerships alone so needless to say, I was skeptical when I walked in the doors of Drive Time. Boy was I ever wrong!!

Natalie was very helpful. When we first went in to look for a car while the insurance was doing their paperwork, she sat down with us and did show us a couple of cars that we were interested in, then came inside to give us an amount of about what our payment would be around. She was very helpful with everything and courteous then and even when the insurance finally had gotten everything settled, she had everything ready, showed what they had on the lot about what we were looking for in vehicle and payment. So all together she was very good in the process.

The team at Colonial Drivetime made this experience easy and clear. I was treated respectfully. Everything was done to make this process painless and get me back into a vehicle quickly. I Would definitely use Drivetime again.

The first day I walked in and Dana help me. She explained our Driver Seat Program and we picked out a few cars. I had so much fun talking to Dana. She was great. I ended picking the Nissan Xterra. When I came back the next day I was set up Fredrick and Nissan I wanted was not there. They brought me any one that was not on the pictures that I seen before. I didn't like it at all. A HUGE NO. But Fredrick save the day by showing me a Ford Fusion that I instantly fell in love with. FREDRICK WAS AWESOME.

I was helped by Mr. Torrance **. I was warmly welcome when I entered the dealership. The service I received after by Mr. Torrance ** was very professional. He explain everything I needed to know in detail. I was left with all my question well answered. Not only did he do his job but as a people person he make me as a customer feel relax and confident I was doing the right thing in purchasing a car from your dealership. He explain thing upfront and not like other dealer hit you with unexpected hidden cost. I thank him for the excellent service I received and will recommend your dealership to others.

Had to spend whole day at dealer. Most unpleasant experience is lack of food nearby. Suggest as some dealers do have hot choices. Small kitchen. Dealt with Drivetime on many occasions. Prices are always steep. For bad credit option, might be a better choice with warranty already attached to deal. Was able to work with us to get good rate.

My sales man was wonderful. He worked with me all day!!! While I climbed in and out of practically every vehicle on the lot, waiting patiently. When I had finally made a decision the Manager and Salesman worked quickly and with great caution to ensure that I was comfortable with the purchase. I have been referring them to everyone that I meet that is shopping for a used vehicle.

Thanks for working it out for me! The guys in your Raleigh, NC office are awesome!! :) I'm driving a new car today!

I feel that I was sold a LEMON!!!! The sales department was great but the car sucks. I got my car on February 27th 2014. I haven't even had the car a year yet. Two weeks after getting the car I had to have the brakes done, which need to be done again. The steering wheel is always shaking, the A/C (Heater) has gone out. I feel that something need to be done. I will get a lawyer if I have to do to help me with this. Something needs to be done. I will never tell anyone that I know to go to Drivetime after what I'm dealing with.

This was by far the worst car buying experience I have ever had. Was getting ready to finish putting down payment for my 2008 Ford F150, when I noticed a amber light loses in the headlight lens. Your manager ** argued with me about it, stating he wasn't going to change nothing and that, "It is a used truck, it's gonna have things wrong." Not something I wanted to hear from your staff. Found the front bumper pushed back, asked to have that removed, to bend the brackets back and reinstall the bumper. That was out of the question as well and also the windshield wiper transmission cover was not bolted down and that as well was out of the question. He argued with me for a little over 20 mins while the other manager **, just stood there and said nothing. Not very professional in my opinion. I have never had a sales manager argue with me in my life. I went to your location because it was highly recommended, but after my experience, I will never burden anyone by sending them here. I hope after I pick up my licence plates, to never have to go back again.

My first car was totalled out and my sales rep was very helpful and kept up with the Drivetime Total Out department people and where we were at on the car situation the entire time until I could get into a new car.

I was amazed that I was approved and they were all very nice. I didn't expect to leave with a car but they made that happen! Amazing people, great business. I'd recommend to everyone. The first car I test drove I fell in love with and had to have it. They were friendly and efficient. They knew how to be sensitive to my situation and didn't judge at all. I definitely appreciate them and respect what they do for people like me.

The overall experience was pretty good. Very straightforward, no games, nothing hidden, all upfront.

Got a car from your company. They put aftermarket parts on the car. Which causes the brakes to squeak. Front brakes were replaced. I asked for the rear to be replaced and offered to pay half the cost. However the avoid more cost the repair shop was told to say that the rear brakes Did Not Need Replacing. Plus the radio couldn't be fixed. Price of the car should have been lowered.

Alex made the sale happen. He went beyond the call.

My experience here was wonderful. I did research online for a week prior and knew exactly the vehicle I wanted. Customer service was decent. The car fabulous - pricing is OK.

We recently were in our 2nd vehicle when it was totaled in an accident. The forgiveness program was amazing and we even got into a newer vehicle! So excited!

The staff was very polite. They ensured I understood what was explained as well as set expectations.

Everything was great!

I am so happy I chose Drive Time. I felt at ease, and in good hands throughout the entire process. I wish that all of my daily interactions could be as positive and painless as this process was. I owe a lot to Karla ** for all her help and kindness.

The Drive Time team in Tucson was a pleasure to do business with. They got straight to the point with our approval, and did everything in their power to get us out of the office in the car we saw online and came to purchase.

My experience was OK honestly, the only reason I got the car was because I was desperate for a car. I was told I could choose from any car on the lot but then I had a choice of something else to which none of them I wanted. I chose the 2007 Kia Optima because it was the nicest and ran pretty good, but it was dirty. They did not offer to clean it for me and give it to me clean. I asked for monthly payments but got biweekly payments, I felt like they played in my desperation to get me into the car. I did an online approval and when I got there it was something different. My payments are way more than I wanted to pay but again I needed the car. I wanted to put down $1500 and was told I could put down $985 but ending up putting down $1000.00 and then at signing was told I owed another $516 which took my payments higher. This was a dishonest deal and I felt bamboozled. At this point I just want to make my payments and be done with it all because my 24 hours are up. NOT HAPPY AT ALL!!!

I just bought a car from you, and it isn't in great repair. The test drive didn't include a highway ride; if it did, I would have felt the front end shaking. I don't know if this is a tactic but it is a poor practice.

I like the Dealer, all people help me... Thanks.

I was very happy with everyone there. Everyone was very helpful and kind and help to make it work for me to get the car I pick. I just want to thank everyone for their help.

These two were amazingly helpful and helped us get done as fast as possible. They were great on every aspect of the sale!

We (my mom, daughter, sister and I) went to buy a car and even though the process was long, in the end, it was worth it because we came without a vehicle and left with a vehicle. The process was long because of the issues they were having (store is located on SW 174 St and US 1-So Dade). I was very impressed with the team (George, Jonathan and there was another manager). They were all very friendly and did everything to make sure that we were happy and comfortable. I would recommend this store (actually I did already) to all family members and friends.

The people at store #15901 were very courteous and professional. They went above and beyond to make my wife and I feel comfortable in their store.

I am very pleased with your business & your services at DriveTime.

What an awful experience. The wordplay these people use is crazy. They say your warranty includes free brake replacements but you don't find out until the end that that translates to ONE brake PAD replacement. What a joke. The manager ** is a huge condescending, smart ass, jerk. He would answer my questions with a sarcastic smile and then give me the opposite answer 5 minutes later. Sudan mysteriously couldn't find the keys to the car we wanted and said we would have to pick a different car. The car we got broke down the very next day and we had to return. Thankfully we got a different manager and the transfer process was smooth.

I definitely recommend DriveTime to my friends and family.

Salesman was wonderful but the rest of the process was inefficient and unprofessional.

Everyone worked as a team. And provided the car I wanted. Very knowledgeable. Willingness to assist. Awesome people.

Always like dealing with DriveTime. They go leaps and bounds out of there to help get someone a vehicle.

My experience at drive time was great. The man who helped me was very knowledgeable and he answered all of my questions and concerns. I would recommend anyone to go there and I promise you will not regret it.

My first experience with DriveTime was the best. You will have a repeat customer.

I got the car I wanted with no problem in no time. The staff was friendly and really helpful.

I went to 3 different locations to look at the lease inventory and every location was friendly and understanding.

My experience with Drivetime was my best experience with a dealership.

Myself and My friend had been looking for a car for sometime at a few different car dealerships in the area with no luck. We drove by DriveTime, I said, "Well let's try them." So I went on the internet and looked into them. I then called and spoke to a very nice man by the name of Justin **. I told him what I could do as the downpayment and what kind of payments I could make, I didn't want to waste his time or mine by just going in. So he told me to come in and they could see what they could do for us. Well we got there, everyone there was very polite and helpful. We sat down with Mr. **. He was very helpful. He helped work out everything. Then he showed us a car we really like. We then closed the deal and we left with a car we like and we are very happy with the deal. Thanks to the guys at DriveTime.

I had a great experience car buying there and my sales rep was very helpful respectful and kind.

I think Drivetime was great and patient with me. The staff was so friendly, and they went above and beyond.

Well, I would like to say that I was a little unsure as to how things would go or work out. Regarding the offer that Mrs. Chemeka ** had discussed with me over the phone. But, after speaking with my wife. Remembering the way Mrs. ** had conducted herself over the phone so professionally and personal. We had decide to go in to see her the very next day. Once we arrived to Atlantic Blvd location. Mrs. **, walked right up to us knowing immediately who we were and by names. We immediately were impressed by the professionalism she displayed. She didn't pressure us, give us time to look over the inventory. So patient with us! Had a wonderful personality, humor etc. The experience was so GREAT that we didn't realize the time that went by. The sale manager Larry was nice as well. The experience that me and wife had with "Drive time" at the Atlantic Blvd location should be congratulated, applauded etc. "I'd recommend definitely." 100%

I worked with a gentleman named KD at the Antioch tennessee store. He went above and beyond to help me out. The actual salesman I worked with was Bryan **. He was very friendly and funny. He didn't make this feel like a transaction at all. Overall I have already recommended Drivetime to friends and family and will continue to do so!!

I was impressed from the very beginning when Juan ** approached me. He had a smile that could light up the world! He listened to my needs and directed me to the perfect vehicle. I was in and out in about 2 1/2 hrs. Excellent!

Good people. Especially Richard.

The salesmen were Amazing... Alford and Derric!!! Never laughed so much buying a car!!! Best experience ever.

Ed ** was the salesman who helped me and Veronica was the sales manager with whom I signed my paperwork. Both people were great. Helpful and sincere. Thanks.

Awesome help. Very very nice and helpful.

I couldn't be happier at this moment! Tanya at DriveTime in mobile was awesome. I got approved and in the car that I love! In my search of a much needed car, I finally got it! Thank you so much. Will definitely recommend to my friends and family.

I love DriveTime commercials, makes me smile, the two girls are crazy. Oh and I got a great car to still have it still running....

I was in need of a vehicle and DriveTime worked with me when I was about to give up hope. Thank you DriveTime. Your professionalism and courtesy made the experience amazing!

Pleased with entire buying process, they did excellent job.