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DriveTime Reviews

4.5
10,449 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    Our review standards

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    Page 44 Reviews 6225 - 6375
    Verified purchase
    Staff

    Reviewed Sept. 6, 2016

    Everyone at DriveTime was great! Kiarra was the best! She made me feel very comfortable and she was very knowledgeable. I will recommend any family or friends who are looking to buy a good used vehicle to DriveTime.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 5, 2016

    The staff were very friendly and helpful. Was pleased with the service and love my new vehicle. They worked with me and my down payment and monthly payment, something affordable for me.

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    Verified purchase

    Reviewed Sept. 5, 2016

    I had no time to juggle car searches and DriveTime between the website and my rep Daniel they helped me get in and out. There was no mind games and no pressure. Thank you for all your help!! A+++.

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    Verified purchase
    Staff

    Reviewed Sept. 5, 2016

    The team was determined to see me leave happy. They were very patient and very helpful. I must say that I am very happy, and I will recommend DriveTime to friends and family.

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    Verified purchase
    Financing

    Reviewed Sept. 5, 2016

    This was the best car buying experience. Maurice listened to my interests and got me into a car I love. Keith explained my financing which was very clear. DriveTime is a great place to restart your credit and not feel like you are being ripped off.

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    Verified purchase
    Staff

    Reviewed Sept. 4, 2016

    I think JJ was great. He was very knowledgeable and patient, because I'm a very picky customer. He drove 45 min one direction, there and back to bring me a car to test drive, very sweet person. I ended up with the Ford Escape, and I love it. Thank you again.

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    Sales & Marketing

    Reviewed Sept. 4, 2016

    Very dissatisfying experience from week two. Although they were nice enough to approve me, they don't stand behind anything after the papers are signed and you drive away. I bought a car a year and a half ago. Two weeks later, had several issues that they WON'T address. My window switches have been replaced 5 times now... just had both CV axles replaced, transmission has had issues since week 3. Electrical problems out the bum. I have contacted the "warranty" company on several occasions, only to get denied help. Their 160+ point inspection only covers cosmetic inspection. I took the vehicle in after 3 weeks to get a routine check up, to find out the vehicle was NEVER fixed after the disclosed accident. Cross member has bolts snapped in two and irreplaceable. Motor mount was never fixed after the accident, before the sale.

    Salesman didn't know anything about the said vehicle. Just that it ran great. Before purchasing this vehicle I was lined up to buy another, with lesser miles, it was sold from underneath me. I also had a deposit down to hold it. They do say they'll pay for the tax and title fees, which they will. Takes a huge burden off my shoulders, but so far after 18 months of paying on time, barely helps credit, and invested well over $4500 out of pocket for repairs. I was also told my "warranty" would cover the life of the loan, NOT.

    After this short time, it's expired.. so now literally everything from this point on is on me. Although I did include an extra $5k for the 5 years "warranty buy up" plan. Still nothing. Was told after a year I could trade in vehicle to start anew with another new vehicle, NOT... you have to basically pay it off, before they'll even consider it. I have a $3500 vehicle I still owe $15k on... THANKS DRIVETIME!!! I didn't realize you only cared for the first week of transactions. Cannot wait till this is over, and I will NEVER BUY ANYTHING from your SCAM ARTISTS! You should be ashamed.

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    DriveTime
    Response from DriveTime

    Hi Benjamin,

    Thank you for bringing this matter to my attention. I am very sorry to hear of the mechanical concerns you have experienced with your vehicle, and I apologize for any frustration or inconvenience this has caused. Here at DriveTime, it is our goal to ensure that every customer is satisfied with their vehicle. Please know that it is my goal to try and turn this around for you.

    I can assure you that before we offer a vehicle for sale, it must undergo and pass a thorough inspection at one of our DriveTime Inspection Centers. The goal of our inspections is to ensure the mechanical safety and reliability of our vehicles. In the event that our certified mechanics find any failed components, these components are replaced. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every DriveTime vehicle comes with an initial 1,500 mile/30 day limited warranty.

    To offer further peace of mind, we present our customers the option of purchasing an extended warranty. Depending on the state in which a customer purchased their vehicle, the extended warranties offered are either 3-year/36,000 mile, or 5-year/50,000 mile warranties. The extended warranties are valid until either the aforementioned time or mileage limitations are reached, whichever comes first. As the warranties offered are limited in nature, we understand that not every component will be covered. My department, Customer Relations, exists to review situations where there are non-covered components to see what assistance we can provide.

    At the time of sale, we provide our customers with an Experian AutoCheck report. This report outlines a vehicle’s known history, and we use Experian AutoCheck as they are the industry standard and most accurately report a vehicle’s past. If a customer feels there may be inaccuracies on the AutoCheck report provided, we encourage them to contact Experian directly to see what options may exist.

    To best address your concerns, I will be reaching out to you in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to contact our Customer Relations Department at 888-290-0148 and a member of our team would be happy to assist. Thank you and I look forward to bringing resolution to your concerns.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase

    Reviewed Sept. 4, 2016

    Thanks to Lindsey ** for making our experience at the Shallowford RD location a very pleasant and painless process. Your company definitely benefits from salespersons like her. We were also pleasantly surprised by how thorough your inspection and warranty are. Thanks DriveTime!

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    Verified purchase
    Staff

    Reviewed Sept. 4, 2016

    I met with Esther, with obtaining all information that she needed to get approved for a car. She was very nice and so was Carlo. The DriveTime place was very nice and comfortable. The experience of buying a new car was long but still very good. I was given explanation of the process thoroughly.

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    Verified purchase

    Reviewed Sept. 3, 2016

    Have had the truck. For 2 weeks it has been in the shop. Said it was okay. Doing the same thing again. Just really wish that wouldn't have purchased it.

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    DriveTime
    Response from DriveTime

    Hello Steven,

    Thank you for taking the time to leave a review and bring this matter to our attention. I am truly sorry to hear that you have been without your vehicle due to mechanical concerns and I would like to see how I may be of assistance. Please know that while each vehicle does undergo rigorous inspection prior to sale, with any vehicle, new or pre-owned, there is no way to determine the possibility of future concerns arising. To assist should an issue arise down the road, we supply a complimentary 30-day/1,500 mile limited warranty, and offer the option to purchase extended vehicle coverage.

    As we know that not all scenarios are alike, and that some situations may warrant further review, my department, Customer Relations, is in place for additional customer support. In order to make sure you are provided with adequate assistance for the issues encountered, I will be calling you within the next 24-48 business hours. Speaking with you further about this matter will help me to better understand the scope of the issue so I may determine the best route to proceed. Should you be in need of immediate assistance, or have any questions in the meantime, you may contact my department at 888-290-0148.

    Thank you again for your time. I look forward to speaking with you soon.

    Sincerely,

    Natalie - Customer Relations

    Verified purchase

    Reviewed Sept. 3, 2016

    Good with experience on purchasing car. Only thing I did notice after bringing home is the CD player doesn't work. Got a CD stuck in it and a few minor scratching that I didn't see before.

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    Financing

    Reviewed Sept. 3, 2016

    Was contacted by this company, they said I was pre-approved. Salesmen tried to sell me a new vehicle, 0 down and 2.9% financing. I had no money for down payment and I had really bad credit. He said all I needed was someone to Co-sign the loan but she wanted a car also. With her condition she is not supposed to drive. She asked the rep if I didn't pay would it be on her credit he said yes. Both cars were to be in my name. All I needed was a chance to get something reasonably reliable to get to work. With no vehicle I earn about 600 a week. If I had a vehicle I could triple that... All I needed was a chance to prove everyone wrong.

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    DriveTime
    Response from DriveTime

    Hi John,

    Thank you for reaching out to us. I am sorry to hear that your experience with us was less than ideal. Here at DriveTime, it is our goal to work with each and every customer to find the right vehicle and financing terms available. To ensure that we are setting our customers up for success in their loan and upholding sound underwriting practices, the requirements to get into a vehicle can vary after review and verification of the information provided to us at time of pre-approval.

    I hope that this experience hasn’t deterred you from considering DriveTime for your next vehicle purchase. If there is anything we can do to assist either now or in the future, please feel free to contact our Customer Relations Department at 888-290-0148 and a member of our team would be happy to help. Thank you and I hope you have a great day.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed Sept. 3, 2016

    Reggie was extremely pleasant and helpful... He had a wealth of knowledge so I had very few questions... He has an awesome personality and is really about the customer. All of the employees were friendly yet professional.

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    Verified purchase
    PriceStaff

    Reviewed Sept. 3, 2016

    It was a most pleasant experience. The folks there especially Clint ** were very helpful. The only thing is the interest rate which I will be paying off early but overall it was a refreshing experience and wish to thank everyone !!!

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    Verified purchase
    Staff

    Reviewed Sept. 3, 2016

    Mrs. Jackie ** - She went above and beyond to take care of all my issues. Thanks. She is a sweet an awesome employee. Chattanooga is blessed to have her working for them. Eric the sales rep also did a great job.

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    Customer ServicePrice

    Reviewed Sept. 3, 2016

    My wife bought a vehicle from your dealership 3 days ago at your Colorado location a 2012 Chevy Impala ltz. Now let me just say it's a very nice car but I started raising my eyebrows when he stated that her payments won't be 500-600 a month and came around to 492.80 some discount, when we returned to our home the day after she went through the paperwork, her total payoff for this car is $31,000! Something they did not go over with her at the dealership. She said they showed a paper saying it was only 18,000 even after the listed price was at 12,000. And even then she was fine with that but then come to find out for the next 5 years she'll be paying close to 500/mo. for a 2012 with 70k miles on it already!

    So you "DriveTime" have a 5 day return policy on your vehicles and when my wife called today of course the main person you are supposed to get in contact with is not there. Well, first "he left and he'll be back" to "he's not in today". Now I'm a very reasonable person but I know when someone is trying to pull a fast one and I know what they're thinking wait till after the 5 days to talk to us. Now I'm contacting them and you know I will also save all documents including phone calls emails and recorded messages. It would be nice if we got a call about this problem. My wife will not pay $31,000 for a used car with 70,000+ miles on it. Please contact us

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    DriveTime
    Response from DriveTime

    Hi Andre,

    Thank you for bringing these concerns to my attention. I am sorry to hear that your wife’s car buying experience with us was less than ideal. Here at DriveTime, it is our goal to ensure that each and every customer is satisfied with their vehicle purchase.

    As we are the nation’s largest dealership helping people with credit issues finance or lease great vehicles, we do not compete on the basis or pricing or financing terms, nor do we hide it. To ensure full transparency, at the time of sale, we provide each and every customer with a Federal Truth in Lending disclosure, and go over the information listed on the disclosure to ensure that our customers are aware of and comfortable with the terms and conditions of the agreement. This document outlines the price of the vehicle, cost of any ancillary products, the annual percentage rate (APR), as well as the total of finance charges the account may incur during the life of the loan. We encourage our customers to research all aspects of their purchase prior to sale.

    We understand that purchasing a vehicle is a big commitment, and that it may take some time to think about. For this reason, all DriveTime vehicles come with our Vehicle Return Program, which allows for the vehicle to be returned if our customers are not satisfied for any reason. For our finance customers, the return timeframe is five business days after sale, and for our lease customers the return timeframe is 24 business hours after the time of sale. Any representative at the dealership is able to assist our customers in returning their vehicle within the respective Vehicle Return Program timeframe.

    I would like to speak with the account holder to best address the concerns you have mentioned, however, I was unable to locate and verify an account based on the information provided in this review. If the account holder contacts our Customer Relations Department at 888-290-0148, any member of our team would be more than happy to assist. Thank you for your time and I hope you have a great day.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 1, 2016

    Very helpful and very friendly. All the personnel I spoke with or had interactions with were kind and were able to answer any questions that I had. Josh ** and James helped me get the vehicle that I wanted.

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    Verified purchase
    Staff

    Reviewed Sept. 1, 2016

    I must say, I was very pleased with DriveTime. After my horrible experience with a previous car dealership, my salesperson made sure I walked out a happy customer. I was not expecting to drive off the lot with a car because I didn't not have money for a down payment. But I DID. I drove off the lot with a car that I loved.

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2016

    This was the best experience I've had purchasing a vehicle. DriveTime has great staff and I would recommend everyone to DriveTime. They are courteous and very friendly. Mr Keith was my salesperson and from the time I walk in until the time I was leaving with my new vehicle... He was there. Keeping things simple and straight to the point. With that being said I now have a Ford Taurus 4dr Sedan L 2008. I feel so blessed. Thank you DriveTime.

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    Reviewed Aug. 31, 2016

    Bad Cars. I purchase a 2008 Chrysler that cannot pass inspection. A mechanic for Chrysler says it's not worth repairing. I only had the car for 4 months when it started falling apart. They deleted my payment and said "How will you like to make your past due balance." Never ever again.

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    DriveTime
    Response from DriveTime

    Hello Tameka,

    Thank you for bringing this to our attention. I am sorry to hear of the issues you have encountered with the inspection of your vehicle. This is something I would like to gather additional information on in order to see how I may assist. All of our vehicles undergo thorough inspection prior to sale, to ensure that each vehicle meets or exceeds national safety standards. If, at the time of inspection, any issues are found, they would be properly addressed. Following the date of purchase, we want to ensure our customers will continue to have success with their vehicles. To do so, at the time of sale, we offer warranty options which our customers can include with their purchase. Should our customer have any vehicle concerns down the road, and they have an active warranty, we encourage them to contact Aeverex, the warranty administrator, to determine the next steps. If you currently have an active warranty with us, Aeverex can be reached at 888-781-5649 and can assist in finding repair facilities in your area, as well as go over what is covered under the terms of your warranty.

    Since warranties are limited in nature, and the coverage we offer is not bumper-to-bumper, we understand there may be situations that call for further review. My department, Customer Relations, is in place to support our customer should ever an extenuating circumstance arise. As you have brought to my attention that your vehicle experienced concerns so shortly after purchase, I want to look into this matter further for you. I will be reaching out to you within the next 24-48 business hours to better address the situation at hand. In the meantime, should you have any questions or concerns, please feel free to contact us at 888-290-0148.

    Thank you for your time, I look forward to speaking with you.

    Sincerely,

    Natalie - Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 30, 2016

    I am very pleased with my new purchase. My car salesman Jonathan at DriveTime of Riverside, was excellent. He was extremely approachable and gave great representation on the vehicle that bests fits my economical need. I would recommend this wonderful car buying experience any day of the week to all of my friends and family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2016

    Me and my husband has been dealing with DriveTime since the day we lease our vehicle on July 21, 2014 up until this day, and it was never a good experience. There are numerous bad experience but I'll just go with the most recent one. After WE PURCHASE the vehicle and paid it off since it was only our option to do as we are trying to have the car register in a state where there is no DriveTime, DriveTime would not give us any receipt, purchase order or even just an acknowledgment receipt that says we fully paid the vehicle. They sent us the title, but we needed a purchase order that will show the tax has been paid or deducted or whatever so we can register the vehicle in our state, but they said they can't give us that. Why is it hard for a company to give a receipt for something you bought?

    This is why I'm writing to Consumers Affairs. Do we have any law that once you buy something or pay off something, you are supposed to be issued a purchase order? If anything that is your only proof to show you've paid the damn thing. DriveTime told me the only way for me to register my vehicle in my state is to pay off the vehicle, which we did, but now a new problem came up, that I needed a purchase order from DriveTime, and they won't give us that. So BUYER... Please be aware. Talked to their hotline, title line, customers service line, even the number they provide here at Consumer Affairs but no one helped. Even the salesman Mr. Paul ** of McAllen Texas branch who got us this leased vehicle promised he'll call us back but did not and didn't give us a straight answer.

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    DriveTime
    Response from DriveTime

    Mara,

    Thank you for taking the time to leave a review. I am sorry to hear of the issues you have experienced in registering your vehicle in a new state, and I apologize for any frustration this has caused. Here at DriveTime, it is our goal to provide our customers with an outstanding experience prior to, during, and after the time of sale. If issues ever do arise, we work diligently to find and provide the best options of resolution available.

    I understand that the issue is determining whether sales tax was ever paid on your vehicle or not. From the content of your review, I understand that you initially leased your vehicle in Texas. In the state of Texas, if an individual leases a vehicle, they are not required to pay sales tax on the vehicle. However, once the lease has been paid off and the customer is the sole owner of the vehicle, it is the responsibility of the customer to pay all applicable taxes and/or registration costs.

    I understand that you have been in contact with my department, Customer Relations, regarding this matter. If there is anything further we may assist with, please feel free to reach out to us at 888-290-0148 and a member of our team would be happy to assist. Thank you for your time and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase

    Reviewed Aug. 29, 2016

    Great experience. David was amazing in helping me through the process and got me a great ride. Couldn't be happier!

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Aug. 29, 2016

    Everyone was great and easy to work with. No high pressure sales tactics and Crystal was able to find me the perfect car, for an affordable price, on pay cycles easy for me to make.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2016

    I purchased a 2010 BMW on Thursday. I got up Sunday morning to go to the store and it completely shutdown on the interstate. I was given a number to call, of course they are not open on Sunday. I have never had this experience with a used car purchased from a reputable company, very disappointed. Luckily there wasn't much traffic. I have no transportation to work on Monday. Thanks DriveTime.

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    DriveTime
    Response from DriveTime

    Hello Alfred,

    I want to express my sincere apologies for the mechanical issues that have taken place with your vehicle. I know that it is extremely upsetting purchasing a vehicle and it not operating correctly. When situations such as the one you have mentioned are brought to our attention, we take them very seriously and will work diligently to locate the best possible resolution.

    I assure you, each vehicle we make available to our customers are subjected to a full safety and mechanical inspection. These inspections are performed to ensure the vehicles we provide are reliable and safe to operate. Prior to sale, our trained mechanics will take time inspecting the vehicle. If there are components that fail inspection, they are immediately replaced. We know that our customers come to us in hopes of obtaining a reliable vehicle, we take all necessary precautions prior to sale to ensure just that. However, we understand that pre-owned vehicles can be very unpredictable and may fail without warning. For this reason, we provide each customer with a complimentary 30 day or 1,500-mile warranty just in case issues arise. For additional piece of mind, our lease vehicles come with a “Life of Lease” warranty and our finance customers have the option of purchasing extended coverage.

    It is my understanding that this matter has been resolved, please know that we are always here to help. Should you have any additional questions or concerns, you are welcome to contact our Customer Relations Department at (888) 290-0148 and a member of the team will be more than happy to assist.

    I thank you for time and truly hope the remainder of your week goes well.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 28, 2016

    Solomon is a awesome salesman!!! He's very nice & professional! He walked me through the car buying process & was very helpful & patient with me!!! I have recommended my family & friends to DriveTime & ask for Solomon!! It was 110 degrees outside & he walked through the car lot with me, went on test drives with me, answered all my dumb questions (What is button this for?) lol. Most of all when all other car dealers told me NO, DriveTime said YES!!! Thank You & May God Bless You!!! I love my new car!!

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2016

    My time at DriveTime was amazing. I love my new car, picked to fit me. They were so patient with me during the process, and so understanding.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2016

    I purchased a car from DriveTime and I must say it was the easiest process I have ever been through. I searched for a place to buy a car in NY for 4 months with no luck. I finally saw a DriveTime commercial and decided to call and speak to a salesperson. Solomon was pleasant on the phone and even more pleasant in person. He took his time, explained the process, and showed me some great cars I wouldn't have chosen myself. All in all I left DriveTime in my new car happy. I never once felt cheated or slighted in any way. Thanks to Terrence and Kenny for expediting the process and covering all bases as well.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2016

    My experience started out not the best in the world with my salesman. But when I came back, the second salesman was David and was great. He was nice and helped me get into the car that I did want and have wanted for a long time. He also made it a relatively quick process. So if I buy another car, it will be from him. Thanks a lot DriveTime and David for the great experience.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2016

    Overall highly pleased with Jerrell. He did a fabulous job. This really is just a suggestion... If I had to say anything helpful it would be a good idea to spend more time detailing your cars on the lot. The one I purchased was brought over from Morse rd. I'm going to spend money to have it detailed.

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    Verified purchase

    Reviewed Aug. 26, 2016

    I love my car. I would tell my friends and family.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 26, 2016

    Love the Jeep!!! Totally happy with it!! Awesome experience!! Smooth Purchase and the Sales Staff was Nonpushy and very friendly. Jeep runs and looks brand New. I would definitely recommend them.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2016

    My fiancée and I were looking for a car. They had sat with us and asked us questions about what kind of car we were looking for. We have never purchased a car through a dealership before, so all of this was new to us. They explained everything thoroughly and the guy we had, Evan **, was very helpful. They didn't treat us like we were some irresponsible adults. Thanks DriveTime!

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    Verified purchase
    Online & App

    Reviewed Aug. 26, 2016

    Couldn't have asked for an easier process. The application was simple and I knew my down payment before going to the dealership. I will definitely be a long time customer!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 25, 2016

    Sherelle ** my sales associate was excellent. DriveTime went the extra mile to get me the car I wanted. Sherrelle drove me to a different location to pick up my car. Sales manager Adalberto was very helpful. I will recommend DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 25, 2016

    I was sooooo happy when your employee Alfred called me and said I didn't need a down payment and all I had to do was come and pick out a car. Alex helped me and was very respectful of my wishes. He made me very comfortable when picking out my new car. We went through your computer and found the perfect car for me. My payments are not too much for me to handle, and I drove it home last night. I have already told all my friends at work how happy I am with DriveTime and all its employees.

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    Verified purchase
    Staff

    Reviewed Aug. 25, 2016

    Great service. Will recommend them to others. Thanks!!!

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    Reviewed Aug. 25, 2016

    I am very disappointed. I am paying for a car I can't even drive. I had them check the ac on my car before I left the lot and Drivetime said they took care of the problem (not cooling) and I left with vehicle thinking they took care of me. Not very happy now finding out my car breaking down 5 months later. Car losing power do to compressor working engine too hard. Overheating now due to the Air compressor. This is something they should of check before I left that day. I'm sure there was obviously an issue then that could of avoided me from being in this situation now. Never will I recommend or buy a car from Drivetime again. Not happy.

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    DriveTime
    Response from DriveTime

    Hello Erika,

    I cannot apologize enough for the current issues taking place with the air conditioning unit in your vehicle. I know how important it is having the components within the vehicle operate within all manufacturer specifications. When matters such as these brought to our attention, we strive to address the concerns with the highest sense of urgency.

    We understand that our customers come to us to not only locate a great vehicle, but a reliable one as well. I assure you, every vehicle we place on our lot is subjected to a full inspection. These inspections are performed to ensure the vehicle is operating correctly. If ever during the inspection a part is not operating as it should, it will be replaced.

    Each of our vehicles are also taken on constant test drives by our dealership representatives to ensure proper operation. While we take multiple precautionary steps to ensure our vehicles are reliable, please understand that pre-owned vehicles are unpredictable and may fail without warning. For this reason, we provide each of our customers with a complimentary 30 day or 1,500-mile warranty for the just in case. For an additional peace of mind, our finance customers are provided with the option of purchasing extended coverage and our lease vehicles come with a “Life of Lease” warranty.

    I would like to take some time to further discuss this matter with you, I will be contacting you within the next 24-48 business hours. Please know it is my goal to see how I can assist in turning things around. I am sure that if given the opportunity, my team and I will be able to provide you with a resolution that will help in this situation.

    Should you prefer to speak with a member of the team immediately, you are welcome to contact us at (888) 290-0148 and a member of the team will be more than happy to assist.

    I appreciate your time and look forward to speaking with you.

    Respectfully,

    Philisha –Customer Relations

    Verified purchase

    Reviewed Aug. 24, 2016

    So Happy!!! Wonderful experience buying a car at DriveTime. Would definitely do it again.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2016

    Great service. Tashima helped me get into a safe and reliable car. They really care and try to help everyone they can! Great manager and finance team!!!

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    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 24, 2016

    We purchased a used vehicle from DriveTime on Wyoming in Alb. NM and yes it had over 100,000 miles but it was well kept and the guys there said it was thoroughly checked. It was July 28th and on August 2nd already had problems. Had car in shop for over 2 weeks. They want you to rate them that same day you buy a car. Don't wait till you have it over a couple of weeks because we gave a 5 star rating and by far are they? Very dissatisfied. Made 2 car payments and have not even used the car, ugh.

    Called and talked to manager and said that we knew it had over 100,000 miles and they don't thoroughly check out the engines. As long as it drives they do an oil change and maintenance and that's it. Buyer beware. You're going to pay a lot of money for a vehicle that is not worth it. Go to a big dealership. You have a better chance with them and their vehicles are really tested and checked by mechanics. They gave us a number to call for a rental reimbursement but just made a car payment. How the hell am I going to pay out of my pocket for a rental?? I will never go back here to do business and I am going to tell as many people as I can my story .

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    DriveTime
    Response from DriveTime

    Hi Lawrence,

    Thank you for reaching out to us. I would like to start off by apologizing for the mechanical concerns you have experienced with your vehicle so soon after sale. I completely understand the frustration with unexpected vehicle repairs, and it is my goal to try and turn your experience around.

    Before we offer a vehicle for sale, it must undergo and pass a rigorous multi-point inspection at one of our DriveTime Inspection Centers. If our certified mechanics find any failed components, these concerns are properly addressed. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every vehicle we sell comes with a complimentary 1,500 mile/30-day limited warranty, as well as the option to purchase an extended warranty for further coverage.

    I understand that you have spoken with the DriveTime dealership as well as the warranty company, Aeverex, regarding this matter. Here at DriveTime, we understand that from time to time, situations may arise that warrant closer review. My department, Customer Relations, is put in place to review situations such as these to find the best options of resolution available. To best address your concerns, I will be reaching out to you in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to contact Customer Relations at 888-290-0148 and a member of our team would be more than happy to assist. Thank you for your time and I look forward to bringing resolution to your concerns.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2016

    I am so glad I went to DriveTime. The customer service was better than any restaurant or grocery store I've ever been to. They were very persistent with helping me get a vehicle. I couldn't have went anywhere better. I've already recommended DriveTime to all of my friends and family. I'll definitely be going back for another vehicle in a couple years. Thank you guys for everything.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2016

    I had a wonderful time and the car that me and my wife purchase is just what the Dr. order. We couldn't asked for anything better. And the service was great, all the people working there went beyond the scope.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2016

    Dana ** was very helpful. I enjoyed her interpersonal skills. I wish that they would have filled my car completely up with gas versus giving me a little over a half of tank but okay. My vehicle does have some power steering, seat belt, rear view mirror, and drive shaft issues. Hopefully, they will get that fixed on Friday at my appointment.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2016

    Happy camper. The DriveTime team is awesome. Especially my salesman Joe **.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2016

    I had a very nice experience at the dealership. Everyone was very nice and helpful in explaining and answering questions I had.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2016

    Everyone was very courteous and polite. You did not have wait for a sales representative to help you. I will recommend them in the future.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 22, 2016

    The representatives were good. The only thing I would change is the communication. My wife kept telling them that the Sonata was not a limited edition and they did not want to hear her out. They kept blowing her off like she didn't know what she was talking about. The only reason why we settled is because we needed transportation desperately and there wasn't anything else on the lot in our price range. The car is definitely overpriced. Before referring someone I would tell them to make sure they are not pushed for time and make sure they do their research on the car before buying, so they will not make the same mistake we did.

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    DriveTime
    Response from DriveTime

    Hello Andre,

    Thank you for taking the time to write a review. I’m glad to hear that you had a positive interaction with the representatives. I am truly sorry that your experience was less than perfect. I want to assure you that we only want the best for our customers, especially when it comes to customer service. We want each and every customer to know and feel that they are the best and most important part of DriveTime. To improve on our level of service, I will be taking the information you have submitted to me and I will address it with the proper department.

    In regards to the vehicle price, DriveTime does not compete on pricing, nor do we hide it. We post all our vehicle pricing online, as well as on each vehicle at our dealerships. This is to demonstrate our transparency to our customers. We also provide a Federal Truth in Lending Disclosure prior to the customer signing the contract. . This disclosure details the APR, the finance charge, the amount financed, the total amount expected to be paid throughout the life of the loan, and the total sales price. Should a customer find that they want to think about the offer, they are more than welcome to return at a later time to finish the contracting process. We encourage our customers to fully research all aspects of their vehicle and loan prior to contracting.

    Again, I apologize about any negativity that you have experienced. I do see that you have been working with my department, Customer Relations. In order to best assist you, I encourage you to continue to do so. Should you have any further questions or concerns, please do not hesitate to reach out to us, we are here to help.

    Thank you,

    Andrew – Customer Relations

    Verified purchase

    Reviewed Aug. 22, 2016

    I had an absolutely wonderful experience here. It was a fast friendly and convenient option. Bad credit no problem, they work with you. I was very satisfied at the variety I was able to choose from and the additional service features that came with my car. I would absolutely recommend this car lot to everyone before any other in Tyler, TX.

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    Verified purchase
    Contract & Terms

    Reviewed Aug. 22, 2016

    It was a very easy process. They bring the car for you after they find out what you want. I wanted low car payments and they went out of their way to find it. I especially like the signature on the computer and we didn't have to get tired signing our name to the contract.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2016

    We had a great experience buying our vehicle. They were very respectful and worked quickly with us to get us into the ride of our choosing. The credit process was quick and painless and we only had to put $1000 down. They even offered us a layaway program to hold the vehicle we chose till the downpayment was complete. Our Sales Guy Lucus was great! If and when we ever need anything again we will surely be going back to DriveTime.

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    Verified purchase

    Reviewed Aug. 22, 2016

    I had a wonderful experience buying a car at DriveTime. Trevor is a great salesman and recommend going by to pay him a visit.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2016

    Jordan did a wonderful job making me feel at ease and did everything to help us get our car. I will definitely go back for my next car. From all the sales staff was amazing. Gave us a great trade in for our car. It was fast and easy not like at most dealerships.

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    Verified purchase

    Reviewed Aug. 22, 2016

    I appreciate being treated with respect. Marco answered all questions and concerns thoroughly. Much easier and friendlier experience than big dealerships; was able to purchase vehicle even with bad credit - no hassle. Thank you!

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2016

    I'm pleased and very thankful with DriveTime. After visiting several major dealerships and being turned away, DriveTime friendly and professional staff got me rolling in no time. I've purchased many vehicles from many dealerships but DriveTime is the best all around. I would not hesitate to refer anyone to DriveTime. I'm very happy and satisfied with my new car.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2016

    DriveTime Riverside was amazing! They helped me out and made me feel comfortable. I love my car and Ashley was so so sweet! She was patient and warm and sincere! Yvonne was great too and so was Jonathan! I can't thank you guys enough.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2016

    Felix was really great. Got us into the car that we wanted really fast. Paperwork from management was a little slow but they were good.

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    Verified purchase

    Reviewed Aug. 21, 2016

    Without DriveTime I wouldn't have the car of my dreams. The entire process was very smooth, exactly as advertised.

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    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2016

    Aaron had good customer service and answer all my question. This my first time buying a car and I would recommend people to this location. Keep up the good work.

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    Verified purchase
    Staff

    Reviewed Aug. 20, 2016

    It was a long process but the lady who helped me Ms. Angel ** who was exceptionally great and I would definitely do business with her anytime anywhere. She definitely needs a promotion or acknowledgement.

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    Verified purchase
    Staff

    Reviewed Aug. 20, 2016

    Great group. Rocky and Alan were great and very helpful. A GREAT EXPERIENCE.

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    John increased rating by 1 star.
    After a positive interaction with DriveTime, John increased their star rating on Aug. 25, 2016.

    Updated review: Aug. 25, 2016

    After speaking with Natalie tonight I am going to mark this as resolved.

    Original Review: Aug. 20, 2016

    I'd got my car on July 9th. This is now august the 20th and I'm already have to have brakes and rotors calipers and everything done. Do they not check the brake system before selling the car. Now I'm stuck with over a 600 dollar repair bill and a car payment.

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    DriveTime
    Response from DriveTime

    Hello John,

    Thank you for reaching out to us about the concerns you have encountered with the brakes. I am sincerely sorry to hear you have run into these issues so shortly after purchase and would like to see what assistance may be available. Rest assured, during our rigorous pre-sale inspection process, brakes are one of the many components that are thoroughly examined. While we can ensure that each vehicle meets or exceeds national safety standard before sale, with any pre-owned vehicle, we are unable to predict if or when future concerns may arise. In the event that issues do present themselves down the line, we have warranties and other resources in place to assist.

    With the warranties we provide, brakes and other maintenance related items are typically not covered. However, we understand that some situations may call for further review, which is why my department, Customer Relations, is in place. In order to better understand the scope of your vehicle concerns, and to provide the best possible assistance, I would like the opportunity to discuss this with you further. I will be reaching out to you within the next 24-48 business hours to ensure you are provided with the appropriate assistance for the matter at hand.

    I truly appreciate your time and for bringing this to our attention. I look forward to speaking with you.

    Sincerely,

    Natalie - Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 19, 2016

    We went to DriveTime on several occasions and each time the personnel was very friendly. Each person we came into contact with was very helpful and did not stop until I was driving off the lot in a car that suited me. Thanks DriveTime!

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    Verified purchase
    PriceStaff

    Reviewed Aug. 19, 2016

    This is the go to place for a vehicle that's for sure. Loved the experience I had. I was able to get my first vehicle by myself. They are very nice and work hard to get you into a vehicle at a great price.

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2016

    The people at the DriveTime dealership was very kind, patient, and understanding. They worked with me on the kind of vehicle I was looking for.

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    Reviewed Aug. 18, 2016

    They called a week before payment days before and the day of the payment. It was a nightmare getting a repair. They sent me to a place where all they did was glue the heater hose connectors back together, then I finally pay it off. 5 months later it's still not on my credit. To top that off we found out it's been wrecked. I strongly advise don't use these crooks.

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    DriveTime
    Response from DriveTime

    Hi Denise,

    Thank you for reaching out to us. I am very sorry to hear that your experience with us has been less than ideal. Here at DriveTime, it is our goal to ensure that each and every customer has an outstanding experience with us prior to, during, and after the time of sale.

    At the time of sale, we provide every customer with an Experian AutoCheck Report. We utilize Experian as they are the industry standard, and best provide a vehicle’s known history. The information provided to Experian comes from reliable sources, such as insurance companies, repair facilities, or police reports. However, if an incident is not reported to Experian, we would have no way of knowing that the incident occurred. If customers believe that there is an error with the Experian AutoCheck Report, we encourage them to contact Experian directly to see what options might exist.

    Regarding your concern with receiving phone calls, if we ever need to get in contact with our customer, we will make attempts to do so via phone. We understand that there are certain times of the day that may not work for our customers to receive phone calls, and for this reason, we offer call time windows. These call windows can be put into place on a customer’s cell phone number to ensure that we do not call during specific times of the day.

    When it comes to credit reporting, in most cases, DriveTime is able to report a customer’s trade line to the three major credit reporting agencies. However, there may be certain situations in which we are unable to do so.

    I would like to speak with you to best address your concerns, however, I was unable to locate an account based on the information provided in this review. If there is anything we can assist with further, please feel free to contact our Customer Relations Department at 888-290-0148 and a member of our team would be happy to assist. Thank you and I hope you have a great day.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase
    PriceStaff

    Reviewed Aug. 18, 2016

    I got to say I was happy with everything. Only thing I would have been happier with is if once the Chinese math was done and the numbers were finalized the fact that it was so high along with interest that I could have bought 2 vehicles for the price, and to think I was not at least offered a consolation prize of that being a tube of drive lube to go with my high purchase, I was dumbfounded about. But other than the Chinese math, the staff and vehicle were and are great! Thanks DriveTime.

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    Verified purchase

    Reviewed Aug. 18, 2016

    Great place to buy and people are great. Would buy from again.

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    Verified purchase

    Reviewed Aug. 18, 2016

    I was expecting to get into a small economical car, but was found a beautiful Toyota Avalon. I love it!

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    Verified purchase
    Customer Service

    Reviewed Aug. 18, 2016

    Went online to check out things and began to receive calls from Reggie **, whom had the most welcoming voice. We finally connected and Reggie assisted me in looking at car after car until I found one that suited me. I did however have to put the car on hold and come back the following week, and Daidrill ** on his team assisted me with the final process. Everything about the two of them was outstanding. I had no questions because they answered them before I even thought of them. I would recommend DriveTime to anyone I talk to. Because of them I feel confident that anyone that walked through their doors would receive the same super-sparkly service as I did. Thanks for everything Reggie ** & Daidrill **.

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    Price

    Reviewed Aug. 18, 2016

    I went back to DriveTime after paying off my car loan with them to upgrade into a better car last week. I was on Champ customer status. They didn't have much of a selection of low mileage cars but I needed a car so I picked one & was a bit disappointed that my car payment & interest rate wasn't lower even with a paid off trade in. I was told about this wonderful warranty program that helped me seal the deal. I've had my car 6 days & the battery died. I got it to the referred auto shop & it was fixed but the auto shop had nothing good to say about DriveTime. They told me I am the 13th DriveTime customer in a week & that their warranty dept is horrible. I was told they have a DriveTime car sitting in their shop 2wks waiting for warranty approval. I'm so freaked out that I've gotten myself into a disaster buying this 2nd car from DriveTime.

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    DriveTime
    Response from DriveTime

    Hello Barb,

    Thank you for reaching out to us and bringing your concerns to our attention. We sincerely value you as a customer with us and I want to ensure that all of your concerns are appropriately addressed to restore your confidence in us. I am truly sorry to hear the nature of events and the information you received has caused you to question your choice of returning to us. Please know that we take every measure available to make sure our vehicles will be reliable for our customers. Prior to sale, every vehicle is subject to rigorous inspection, to ensure any discovered issues are addressed. In addition, after the vehicles are transported to a dealership, they are taken on frequent test drives to make sure everything continues to run smoothly. However, with pre-owned vehicles, sometimes issues may arise after sale that we are unable to predict. In the event this does occur, we have a number of resources in place to provide support for our customers.

    All of our purchase vehicles come with a 30-day/1,500 mile limited warranty, and we provide the option to purchase extended coverage at the time of sale. The warranties we provide, administered by Aeverex, act to cover many of the major concerns that can arise within any vehicle. However, as warranties are limited in nature, and we want to ensure our customers are always provided appropriate assistance when the need arises, my department is here to help. My department, Customer Relations, can review any and all customer concerns on a case-by-case basis, to ensure our customers have continued success with their vehicle.

    I understand your conversation with the individual at the repair facility has caused some additional concern in your decision. Please know that we will always have your best interest in mind and, if you ever need assistance, we are here to review options available. My department can be reached at 888-290-0148 for any further questions or concerns you may have.

    I greatly appreciate your time and feedback. I hope you have a wonderful day.

    Respectfully,

    Natalie – Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 18, 2016

    Jeane ** - professional outstanding and very helpful. She took her time and made sure I was comfortable with service. I would highly recommend her.

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2016

    Best experience I've had buying a car. They went above and beyond to make the day go by as fast as possible! One of the girls bought my little girls ice cream on the way back from her lunch break! My salesperson knew how to do her job and was kind and polite about every step of the process!

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed Aug. 18, 2016

    I have had nothing but trouble with this whole process and the vehicle since the purchase date 5/14/2016. To start several things were omitted in the sales process by sales person Rami that would have caused me to purchase elsewhere, for eg. I was never told until after I gave my deposit that a gps tracker for payment issues would be placed in the car. I was also told after deposit that I would have to set my account up on direct payments from my checking account, which I later found out was not true. By the time I went to purchase the vehicle I had already made arrangements to sell my other vehicle which left me with no choice but to make the purchase.

    After expressing my displeasure with the buying process I was basically blamed by Rami for not asking these things up front myself instead of him taking responsibility for conveniently omitting until contract signing. Before I left the key fob did not work and I was told they would replace it and to come back that week. Then when I called about it I was told to call the warranty company who informed me they don't cover that and was also told by the customer service department and the dealership they were not going to replace it because I had already left the lot after being told otherwise.

    A day later I noticed there was a crack in the tail light that I had not noticed when buying the vehicle and was told they could do nothing to help. Then I advised a couple of weeks later that the turn signal arm had broken and was informed that because we had already gone over mileage they would not help without warranty. Now after barely 2 months of ownership the car has died with a faulty alternator. This company does shady business with dishonest business practices and sells cars that are lemons. They should not be allowed to conduct business in this state or any other!

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    DriveTime
    Response from DriveTime

    Hello Laschan,

    Thank you for reaching out to us with your concerns. I truly apologize that you are dissatisfied with the vehicle and with DriveTime. I want to assure you that it is our goal to provide only the utmost in customer service, as well as reliable and affordable transportation options, for all customers. To demonstrate our passion for providing reliable vehicles, we subject all vehicles to rigorous inspection. At our inspection centers, ASE certified mechanics ensure that the vehicle meets or exceeds national highway safety standards. To demonstrate out transparency, customers are guided to complete a walk-around inspection of the vehicle, so that they may bring up any concerns with the vehicle that they may have. I understand that it can be quite frustrating when there is a repair concern, which is why all vehicles come with a 30 day/1,500 mile limited warranty, with finance customers having the option to purchase further coverage.

    We want to provide our customers with options to pay their vehicle. AutoPay is a free option that we provide, which is completely optional; customers sign the paperwork stating that they acknowledge it is not required to purchase the vehicle. In regards to the contracting process, all disclosures are provided during this time. The GPS disclosure and the AutoPay information, as well as other disclosures, are provided prior to the customer signing the contract. Should a customer decide that they do not want to continue with the contracting, they can opt out after reviewing the provided information.

    When a vehicle is sold by DriveTime, all accessories that are obtained when DriveTime first acquires the vehicle are given to the customer. This includes any keys, key fobs, floor mats, etc. DriveTime does not keep any spare keys or key fobs, and as a result the dealership does not have the capability to provide any extra keys or key fobs.

    I want to assure you that we want to assist you as best as possible. I see that you have been in contact with my department, Customer Relations. To provide the best assistance with your situation, I encourage you to continue to work with us so that we may reach an amicable resolution.

    Should you have any further questions or concerns, please do not hesitate to reach out to us. Customer Relations can be reached at 888-290-0148; our hours of operation are 6 AM – 6 PM MST, Monday through Friday.

    Thank you again for your time and I hope you enjoy your day.

    Respectfully,

    Andrew – Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 18, 2016

    Great experience. My sales person & manager were helpful & patient.

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2016

    Everyone was very nice, and polite, helpful. Will be glad to let everyone know where I got my van from. Have a great week and God bless everyone.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2016

    Thank you DriveTime for helping me purchase my car. As a cancer survivor I have gone through tough financial times. At one point I thought I would not be able to purchase a car. You and your team have helped me and made the process easy. I would definitely recommend DriveTime to family and friends as well on Social Media platforms. You're the Best and Thank You!

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2016

    Went to West Broad Street store and was treated very fairly. Charlotte showed me a 2013 Dodge Avenger that is totally awesome. I was treated fairly with my trade in and came away with a low down payment and manageable bi-weekly payments. Matt and Charlotte even stayed past closing time to finalize the deal and get me on my way. Great Job Guys!!

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    Customer ServiceStaff

    Reviewed Aug. 16, 2016

    Getting a car with DriveTime is probably ok, but the trouble begins when you actually pay it off. I participated in their leasing program, and on the day of my last payment, I received a call saying that I had only partially paid my car note, and I would need to pay the remainder. I didn't understand how that could have happened since I was set up on auto pay, but I went ahead and made the additional payment. The rep told me she reset my auto pay, and this shouldn't happen again. I then inquired as to why she couldn't see that I don't owe anything else. She put me on a 15 minute hold, and came back and congratulated me for paying off my lease, and she told me I should get my title in 4-6 weeks.

    Every time I call now to check on the title, I get a different story. Sometimes they still see a balance. I was told one time the title had been mailed and I should receive it in 7-10 business days, which I later found out was a lie. My residual payment was due on July 1, and I paid it on June 22 to get the process moving more quickly. I was told by one of the reps that the 4-6 weeks doesn't start till the residual is due, not paid. Someone told me that people don't pay off their leases, so there's no protocol on these matters. No one had even started working on getting me my title until I asked to speak to the actual title department around the 6 week mark.

    I just called and someone told me that my title had been lost, and now they are waiting on a duplicate. They also had my address wrong, even though it's been right and they've mailed me things before. This has been a real hassle. I would never recommend them to anyone after all of the lies and unprofessionalism I've received.

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    DriveTime
    Response from DriveTime

    Hello Brittany,

    I am so happy to hear you have paid off your vehicle. I truly appreciate you taking the time out to bring your frustrations to our attention. I cannot apologize enough for the delay in receiving your title. Please know, we strive to ensure we provide our customers with the necessary documentation once a vehicle has been paid in a timely manner. The typical processing time for a customer to receiving their title is, 4-6 weeks after payment is received. However, at times unforeseen circumstance can cause unexpected delays.

    I would like to take some time to further review this matter to ensure all options of assistance have been explored. Rest assured, I will be contacting you within the next 24-48 business hours. Should you prefer to speak with someone immediately, please contact our Customer Relations Department at (888) 290-0148 and a member of the team will be happy to assist.

    I appreciate your time and look forward to speaking with you.

    Respectfully,

    Philisha- Customer Relations

    Verified purchase

    Reviewed Aug. 16, 2016

    Besides wasting a lot of time talking with everyone in the building, purchasing a lot of stuff that was not needed, car was not clean as should be. Found a lot of trash under seat and in the back and console. Hope you all do better going forward.

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    DriveTime
    Response from DriveTime

    Hello Michael,

    Thank you for taking the time to write a review. I’m sorry to hear that your experience with us was less than perfect. We strive to provide to provide only the utmost in customer service. We want all of our customers to know and feel that they are the best and most important part of DriveTime, the moment they step in the door. We want each and every customer to feel comfortable with their vehicle and the contract, which is why we guide them through the contracting process. Our sales advisors and underwriting staff address concerns the customer may have with their vehicle or their contract. As no two customers are the same, no two customers may have the same concerns. As a result, time spent at the dealership may vary from customer to customer.

    The ancillary products we offer are for the benefit of the customer. The extended warranty, the GAP insurance, and the GPS are 100% optional and are not required to complete the contracting process. We even have our customers sign documentation stating that they acknowledge the ancillary products are optional.

    I truly apologize about the condition of your vehicle. I understand that purchasing a vehicle is quite an important event and the condition of the vehicle is always important. In order to address this concern, I will be reaching out to you within the next 1-2 business days.

    Thank you again for your time and I look forward to speaking with you.

    Respectfully,

    Andrew – Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 15, 2016

    Keith ** was very professional. Explained everything to us. Very impressed.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2016

    This was the first car I have bought on my own. They made it very easy and were great to work with. I highly recommend going to see them if you're in the market for a new car.

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    Verified purchase

    Reviewed Aug. 15, 2016

    This was the best car buying experience I've ever had. The concept is great for someone like me and I'm thankful that it didn't take 2 days to get into a car.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2016

    I purchased a 2006 Audi and I love it! I was in and out in 2 hours. Everybody at DriveTime was nice and very professional. My salesman Claudio ** was very helpful very professional and expedient. Thank you Claudio! I will be back for my second car soon!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 14, 2016

    Austin was your best salesperson that day. He took his time and explained everything. I could not take the best so he pulled up pictures of his stock then drive them to the front for me to see also the finance lady. I think her name was Celeste. She was so wonderful and explained everything to us. She took her time and it what I had a question she could answer it right away. I like that team and I'm glad I got my car from you. Thank you for giving me this chance.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2016

    Mr. ** kept me laughing when my situation didn't go as planned. He even washed my car off himself, because I requested it. Everyone was nice, and informative. I would recommend anyone and everyone to go to Drivetime in Marrow and see Mr. **! Tell him Brandy sent you!

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2016

    I arrived for my 7:00 pm appointment on a Saturday evening expecting to endure a "rush job" with their sales staff this close to closing time. Wow, was I wrong! Not only did the two hours go by quickly, my first choice (of four shown) was officially mine at 9:00pm. No pressure from my sales agent, just a smooth transaction all around. I was prepared to shell out a sizable down payment to go along with a higher-than-I-wanted monthly payment. Not the case. Payments were actually $30 less than my budgeted amount and the down payment WAS NOT needed. Not needed! Thank you Joshua, thank you DriveTime.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 14, 2016

    Although you know when you go to DriveTime you will pay a higher interest rate, you will be treated professionally, and for buying a car it was quick service. Ramona was our sales person and she was very professional, engaged in our needs, moved through the painful process of buying a car very quickly.

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    Customer ServicePriceStaff

    Reviewed Aug. 14, 2016

    I purchased a vehicle on 6/25/2016 from the DriveTime in Glen Burnie, Maryland. The people there were super nice and I was in a vehicle within an hour of me being there. A few days after I had the car it was making an extremely loud screeching noise in the front end. Took it into a shop that was in the network and they replaced the brake hardware and the brakes and I was good to go. The mechanic mentioned that my axle looked like it was bending and it was covered under my warranty so he ordered the part and set up an appointment with me to get it installed.

    Unfortunately my car didn't make it to the appointment and my axle broke on my way to work. Apparently according to the mechanic when the axle breaks the transmission can go up as well. In my case that's exactly what happened. So at this point I've had my car for about 3 weeks and now it's in the shop getting the axle, wheel bearings, transmission, and tire rods replaced. I'm not too concerned because I'm thinking that's less I should have to replace in the near future.

    So meanwhile I'm paying for a rental out of pocket and am submitting the appropriate documents to get reimbursed for my rentals. Aeverex is denying all of my requests for reimbursement because they are stating that I am paying too much and they can't accommodate me more than $24.99 a day for rentals. I tell them that while I can't find any rentals near me for that cheap a day I am more than willing to just take the 24.99 and I'll eat the rest of the cost. They tell me they can't do that. I'm still arguing with them about that currently.

    So a week goes by and my car isn't finished. I'm frustrated but I understand. 2 weeks goes by and I'm getting even more frustrated because in paying $60 a day for a rental that I'm not getting reimbursed for on top of my regular bills and still paying this car payment for a car I haven't had in 2 weeks. 3rd week goes by and I'm fed up at this point. I go to the shop instead of calling like I normally do and the mechanic says that it's Aeverex... They don't want to pay for the repairs or parts, mind you I'm still within my 30 day 1,500 mile warranty because I've technically only had the car in my possession for about 3 weeks.

    I call Aeverex for the 1,000th time and I talk to someone and they say they can't approve a $5000 repair. Super long story short I had to speak with a manager but it was taken care of. I finally have my car back. But the new (used) transmission they gave me is terrible. The car can barely get up hills when before it used to glide perfectly. I have trouble getting up to speed on highways. It shakes pretty vigorously when I accelerate. All the other issues I can deal with but the new (used) transmission is something I cannot deal with.

    Spoke to the mechanic and he said there's no way possible Aeverex is going to replace it again. So now if I want a new transmission I have to pay for it myself. I was so happy when I first got this car. Now I don't even wanna get in it to drive down the street, let alone long distances. So now I'm eating the cost of the rental plus I'm going to have to replace a transmission on a car that I've had barely 3 months. Now I'm stuck paying $20,000 for a vehicle I don't even enjoy. I was contemplating getting a second vehicle from DriveTime right after I got this one. I wouldn't recommend DriveTime to anyone I know. :(

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    DriveTime
    Response from DriveTime

    Hi Sandra,

    Thank you for reaching out to us. I am very sorry to hear of the mechanical issues that you have been experiencing with your vehicle. It is our goal here at DriveTime to ensure that each and every customer is satisfied with their vehicle purchase, and if issues ever do arise, we work tirelessly to find the best options of resolution available.

    Prior to sale, every DriveTime vehicle must undergo and pass a rigorous multi-point inspection at one of our DriveTime Inspections Centers. If our certified mechanics find any failed components, these concerns are properly addressed. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every vehicle we sell comes with a complimentary 1,500 mile/30 day limited warranty as well as the option to purchase an extended warranty for further coverage.

    Here at DriveTime, we understand that at times, there are certain situations that require further attention. My department, Customer Relations, is put in place to review situations such as these to find the absolute best options of assistance. I understand that you have been in contact with department regarding this matter, and we are working diligently to find a resolution. If there is anything else we can assist you with, please feel free to contact our Customer Relations Department at 888-290-0148 and a member of our team would be happy to assist.

    Thank you for your time and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase
    Financing

    Reviewed Aug. 13, 2016

    Me and my husband don't have the best credit and needed a car bad. We filled out a application with DriveTime and got approved fast. When we went into the office the process was fast and they told us what our down payment would be AND couldn't wait to work with us. I won't call the name but another place told us they could help. We drove our car that was on its last leg all the way to Conyers (30 min drive) for them to tell us they couldn't help. We had to wait a few weeks to get our down payment, but when we were ready so was DriveTime. It only took 2 hrs to test drive, get financing, and get our keys. They never lied about anything and explained every step. Cedric the manager called the next day to ensure the car was to our liking. I would definitely tell anyone with challenging credit to try them.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2016

    We had a great experience at DriveTime. Michel in Langhorne was our representative. He was knowledgeable, friendly, and most importantly timely we were not in the all day long. We got the vehicle we wanted and are satisfied customers.

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    Verified purchase
    Staff

    Reviewed Aug. 12, 2016

    I had a great buying experience. Nelson was very helpful. He got things done efficiently and was very nice.

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2016

    8/10/2016 me and my wife went into DriveTime and Josh was excellent. We had to bring out 2 children also which, we were there for quite a bit so the children in fact got very restless. All the employees dealt with them very nicely and the vehicle we received was perfect for our situation. Josh was extra excellent and helped us achieve our car buying experience in a great way. Thanks Josh and DriveTime. You guys were wonderful!!!

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2016

    Teri and Clark were wonderful. Great service. Very friendly and helpful. Very helpful in finding and getting my new car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 11, 2016

    Customer service was amazing! After shopping around for the perfect car, the staff at DriveTime placed me in a vehicle that blew me away! I couldn't ask for anything better! 5 gold stars across the board.

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2016

    I had a very good experience at DriveTime. The guys were very nice and helpful.

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2016

    We really liked how we were treated at DriveTime. The staff was really nice.

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    Verified purchase
    Customer Service

    Reviewed Aug. 10, 2016

    When purchasing a vehicle was told one month payment. My wife whom I just married the day before and son at the dealership began to sit down and talk over warranty info no problems being told. My son needed to go outside so I stepped up and took him. When I returned the paperwork was finalized. Took the vehicle home got a factory warranty also to make sure my wife had a reliable vehicle. After reviewing the paperwork from Drivetime in fine print the payments were bi- weekly. Called dealer manager was told I was told monthly. There are 4 weeks in most months and they said they could not help. Now we are paying double what was stated.

    Started having problems with vehicle in July. One was water pump leaking (when vehicle was inspected at dealer I told them to top off coolant because it was a little bit low). Another a check engine light. My wife is a on call LPN and the vehicle can barely make it down the highway. The warranty companies state that these are Pre existing things and will not cover any of them. So yes I feel it is not right to be told the warranty would cover these things. We have not even taken the car for its first due oil change and can unsafely drive it.

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    DriveTime
    Response from DriveTime

    Hi Matthew,

    Thank you for bringing your concerns to my attention. I am sorry to hear of the mechanical issues with your vehicle, and I apologize that your experience with us has been less than ideal. It is our goal to ensure that every customer is satisfied with their purchase, and should issues ever arise, we work tirelessly to find the best options of resolution available.

    During the time of sale, we make every effort to ensure full transparency regarding the terms and conditions of the contract. We provide each and every customer with what is called a Federal Truth in Lending disclosure, which outlines pertinent information such as the price of the vehicle, cost of any ancillary products, the annual percentage rate (APR), payment schedule and frequency, as well as the total amount of finance charges that the account may incur during the life of the loan. We encourage our customers to research all aspects of the agreement prior to sale to ensure that they are comfortable with the terms and conditions.

    As we understand that purchasing a vehicle is a big commitment, every vehicle we sell comes with our Vehicle Return Program, which allows for the vehicle to be returned if our customers are not satisfied for any reason. For our finance customers, the return timeframe is five business days after purchase, and for our lease customers, the return timeframe is 24 business hours after purchase.

    I apologize for any frustration the mechanical concerns with your vehicle has caused. Before we offer a vehicle for sale, it must undergo a multi-point inspection at one of our DriveTime Inspection Centers. If our certified mechanics find any failed components, these concerns are properly addressed. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every vehicle we sell comes with a complimentary 1,500 mile/30-day limited warranty, as well as the option to purchase an extended warranty for further coverage. However, as the warranty is limited in nature, we understand that not every component will be covered.

    Here at DriveTime, we understand that certain situations warrant further review. I would like to speak with you to best address your concerns, however, I was unable to locate an account based on the information provided in this review. Please feel free to reach out to our Customer Relations Department at 888-290-0148 and a member of our team would be more than happy to assist. Thank you and I hope you have a great day.

    Respectfully,

    Tyler – Customer Relations

    Customer Service

    Reviewed Aug. 10, 2016

    Purchasing the car was an excellent experience. However, this company calls and or texts before the payment is due, the day it's due and multiple times a day everyday until you make a payment. Then, if they make arrangements with you they continue to do the same thing over and over. It's exhausting. I appreciate the effort to so-called "help". However, how much can change from one day to the next one. Even when you make payment arrangements they call, text and email everyday. I will never buy from this company again.

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    DriveTime
    Response from DriveTime

    Hello Claudia,

    Thank you for taking the time to write a review. I am happy to hear that your car buying experience was excellent, however I am sorry that you are dissatisfied with DriveTime and our loan servicing company, Bridgecrest. Please know that we want to help our customer succeed with their loans and their leases. When the status of an account changes, we do our best to advise the customer and help them correct it. In order to best assist our customers, we attempt three (3) calls per day with one (1) voicemail being left. We do offer different options to help customers receive less calls from DriveTime or Bridgecrest.

    Among these options is the call-time window; this is a tool where customers may set their preferred time to be called on their cellular device. Representatives will not be able to call the customer on their cellular device during a non-preferred time. Another option would be to set payment arrangements with Bridgecrest. When a customer sets an official payment arrangement, they essentially make a promise to pay a certain amount by or on a certain date. When a customer sets a payment arrangement, they prevent all collection-type calls until after the arrangement date. If the arrangement is not met by the predetermined date, then calls will continue as normal. The only contact the customer will receive during the payment arrangement period is a reminder of the previously made arrangement. And finally, customers may add their phone number to the global Do Not Call list. If a customer wishes to add their number here, we will be unable to contact that number for any reason, unless the customer removes the number from said list. Should a customer put their phone number on this list, it will ultimately hinder our contact with them; we will not be able to contact the customer at that number to advise of any pertinent account information.

    Again I truly apologize about any frustrations you have experienced during this situation and I truly appreciate this opportunity to address your concerns. If you would like to take part in any of these options, I encourage you to contact a Customer Service Representative at 800-967-8526.

    Thank you for your time,

    Andrew – Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 10, 2016

    Very friendly staff, I love my new car. I truly appreciate it.

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    Verified purchase

    Reviewed Aug. 10, 2016

    When I went in I did not expect to walk out of there with a car but I did and that was amazing. I went there with only $50 in my purse and I offered variety of cars. I could drive away with just $100 down. Thanks DriveTime and a special thanks to Gene for walking me through it all.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 10, 2016

    Yolanda my sales person - she was so very helpful and went out of her way to make me feel like comfortable. Best sales experience I have ever had.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2016

    Highly recommend this place. Our salesperson Jeff was amazing and very efficient. The staff is courteous and genuinely want to make sure your needs are met.

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    Verified purchase

    Reviewed Aug. 9, 2016

    I got wonderful service from my salesmen Chann. The car I got was perfect for what I was looking for and my payments are super reasonable. Definitely recommend.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2016

    I am very pleased with the whole experience George, Jason, and all of the employees @ DriveTime (Ft Myers) gave me when I purchased my new Infiniti. This was my 2nd time purchasing a vehicle with George and the experience was great.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2016

    Vanessa and the team were great. Very helpful throughout the entire experience.

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    Verified purchase

    Reviewed Aug. 9, 2016

    Everything was fine. Just that vehicle was given to me with no floor mats and not washed or cleaned.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    Staff was professional, courteous, informative, expedient, and considerate of customer's time now not to mention helpful. My Family and I thank you DriveTime.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    Besty and Marly were great!!! They helped and explained in every way and with all my concerns. I love my new car and would recommend DriveTime to my family and friends who are in need of a car. I can say this was the best car buying experience I've ever had. Thanks again to the DriveTime team!

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    Everyone was great. Thanks to Ronnie for his patience and professionalism. I am very happy with the service and my vehicle thanks to the conyers crew. The popcorn was the bomb.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    A special thank you to Dallas who took very good care of me. I found the perfect car. Every one at DriveTime was friendly, professional and helpful.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    Great service. Kea **, Chad, and Jason were very helpful. They made sure I was happy with my purchase and understood the whole process. Thanks DriveTime!!

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    I was very impressed with the professional nature that occurred with this transaction. Very friendly and knowledgeable people made the experience a very pleasurable one.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2016

    My experience with DriveTime in Union City, GA was a pleasant one. The staff were pleasant, helpful and knowledgeable. I wasn't sure if I would be financed due to my poor credit, but the staff treated me like I had A+ credit. Thank you!

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    Verified purchase

    Reviewed Aug. 7, 2016

    I had a great experience at DriveTime. With way less than perfect credit, I was able to leave with a great car.

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    Verified purchase

    Reviewed Aug. 7, 2016

    Great service, great car. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 7, 2016

    The people there was the best. No better experience.

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    Verified purchase

    Reviewed Aug. 7, 2016

    I had the pleasure of working with Marko and Joseph in getting a car! It was the best experience I have ever had. It was the easiest and quickest to get a car! I have been to many dealerships and they create such problems but not DriveTime in Glendale with Marko & Joseph! I recommend anyone who needs to buy a car to come here! I will definitely be back once again when I'm ready for a new ride! Thank you so much Marko and Joseph! My experience was amazing!

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    Staff

    Reviewed Aug. 6, 2016

    Went to DriveTime to buy a new car and was very satisfied with the service I received from Mr. Damon ** as well as the service from I believe his name was Anthony. Mr. ** was very courteous, very respectful, and very professional in handling the entire process. I am going to recommend my friends who are looking for a new vehicle to come to DriveTime and to see Mr. **.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2016

    Great service. Awesome staff, very pleased.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2016

    Best car shopping experience. Kamar was very patient, helpful, and detailed. He made closing the deal easy and without a second thought. We are grateful to have worked with him and wish him much success. We will be sure to refer our friends to Duluth DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 6, 2016

    Lakisha ** at DriveTime in Montgomery, AL is the epitome of outstanding customer service. She went above and beyond the call of duty in making sure I got the vehicle I wanted within my budget. The entire staff there was friendly and courteous. I give this place 10 stars!!!

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2016

    Thank you DriveTime for your assistance with getting me into a car. Curtis ** was extremely pleasant, professional, and a pleasure to work with. It was the fastest and easiest experience I've had in getting a car and I will definitely recommend any of my friends who are looking for a car. I'm extremely pleased with the level of service I received.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 5, 2016

    Very pleased with my Nissan Versa. Customer Service representative was outstanding and so was everyone that completed all transactions. I'll be buying vehicles here from now on, and referring you to friends. Thank you.

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    Verified purchase
    Staff

    Reviewed Aug. 5, 2016

    Amazing service! Just wanted to say the people at DriveTime are tremendously professional & understanding of people's time. Max was very helpful in helping me find a great vehicle & explaining how the process works.

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    Verified purchase

    Reviewed Aug. 5, 2016

    The service was very good and they did a good job explaining everything to me and did everything that they could to help me. To find the vehicle that I liked and get me in it. I would recommend you guys to all my friends and family. I was very pleased with my experience there.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    Would like to extend my thanks to the staff at Drivetime Aurora, IL. We were in a position where no one else would give us a reasonable deal due to our trashy credit, special thanks to silvia and bryce for understanding the issues with our purchase. Drive time has quality cars and plans to make it work!

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    The guys at DriveTime were awesome. I knew what I wanted when I walked in the door, and they made sure I left happy. Andy was super helpful! Love my car, and would definitely recommend Drive Time to a friend.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    Denise, Jan and Robert were the ones that mostly worked with me during the sale. They did a great job working with me. The whole experience was fairly smooth and stress free. Rupert was the contact man and was the one who originally was in touch. All four of them were truly helpful and effective. Thanks.

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    Verified purchase
    Customer Service

    Reviewed Aug. 4, 2016

    Very happy with the customer service I received! I love my car, and would recommend friends and family!

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    I am very happy with our purchase of a 2013 Ford Fusion. The staff was very helpful and kind. They were not pushy like most car dealerships. We feel as though we got a very fair deal. Thank you so much for all the help. I would definitely recommend this dealership to anyone looking for a great vehicle.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2016

    Best expectations were not only met, but exceeded by the team at store number 7751. I will recommend anyone who needs to get a good new vehicle and don't want the hassle of big dealers. I will love this Lincoln MKZ for many years to come and will be buying the next car there for sure.

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    PriceStaff

    Reviewed Aug. 4, 2016

    My fiancee is trying to rebuild his credit and was so happy that he got approved for a car. I work at a credit union and we couldn't get him approved until he built a relationship with us. When I got home and read the paperwork and saw he would end up paying 17000.00 for a 2011 Cruze plus 15000.00 in interest I really wanted him to take that car back. A 2015 Chevy Cruze is that price so it should have been way less. Oh well he already signed the paperwork so the most I can do for him is get him refinanced. Well a couple months into having the car blew a head gasket. "Oh no problem. We will fix it. Just take it to Pep Boys and we will cover it after it is diagnosed." Ends up paying 80 to get it diagnosed to be told "oh we don't cover it." As soon as I can get him approved to refinanced we will stop doing business with them. Just ridiculous.

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    DriveTime
    Response from DriveTime

    Hello Nikki,

    Thank you for taking the time to write a review; I truly appreciate you bringing your concerns to my attention. I truly apologize about the dissatisfaction you feel with us; please know that it is our goal to provide reliable and affordable transportation options for all customers. Since we specialize in working with customers with less than perfect credit, our annual percentage rate (APR) may be higher than expected. We want all customers to feel comfortable with their loan, which is why we provide a Federal Truth in Lending Disclosure prior to sale. This disclosure details the amount of the vehicle, the amount financed, the APR, and the amount expected to be paid throughout the life of the loan. All customers are encouraged to thoroughly review all aspects of their vehicle and loan prior to sale.

    In order to assure our customers about the reliability of their vehicle, we subject all vehicles to rigorous inspection prior to sale. At our inspection centers, certified mechanics ensure that the vehicle meets or exceeds national highway safety standards. Customers are also given the opportunity to inspect the drivability during the test drive; this is to help make all customers feel comfortable with their chosen vehicle. After the test drive, customers are directed to complete a walk-around inspection with a sales advisor to address any concerns they may have. In addition to these inspections, all DriveTime vehicles come with a complimentary 30 day/1,500 mile limited warranty, with finance customers having the option to purchase extended coverage for peace of mind. Per the warranty contract, seals, gaskets, fluids are not covered, however I do understand how frustrating it may be. That is why my department is in place; my department, Customer Relations, is in place to review situations where further assistance may be warranted. We review all information provided to ensure that all possible options are thoroughly explored. Unfortunately I was unable to locate an account with the information provided in this review, so to further assist I do advise to contact my department. Customer Relations can be reached at 888-290-0148; hours of operation at 6 AM – 6 PM MST, Monday through Friday.

    Thank you again for your time and I appreciate this opportunity to address your concerns.

    Respectfully,

    Andrew – Customer Relations

    Verified purchase

    Reviewed Aug. 4, 2016

    Michael ** was wonderful. Words can't describe how amazed and pleased I am with my purchase. Big thanks also to Anthony **. DRIVETIME IS THEEE BEST!

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    Verified purchase

    Reviewed Aug. 4, 2016

    Thank you for such a pleasant experience. We were very pleased with the service Mitchell and Robert and Deunta gave. This is the best experience we've had in purchasing a vehicle and we will recommend any and everyone to DriveTime in North Little Rock.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2016

    I stopped by DriveTime around 10 am yesterday and it took forever. They had only 1 sales rep and I felt like I waited forever. Which is OK if I leave with a car. But after checking 3 cars out and decided on one, the manager comes to me with a not so comfortable deal after I explained my situation and why I was there. I guess what I am trying to say why waste someone's time (3) hours and not try to evermore work. The deal comes down to 55 dollar weekly difference we are talking about. And what upset me the most is they made me feel like - ah well tough luck bye. How is that making your customers feel SPECIAL?

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    DriveTime
    Response from DriveTime

    Good morning Bryan,

    Thank you for reaching out to us about your dealership visit. I am truly sorry for any disappointment or inconvenience your experience with us caused and I would like the opportunity to address your concerns. As DriveTime and Bridgecrest (our new loan servicing company) specialize in assisting people with less than perfect credit to finance great vehicles, our approval process and loan terms may differ from other dealerships. Once approved we work diligently to find a vehicle that will work best for our customer regardless of their situation. As it is our goal to assist customers not only to find a vehicle for, but also to help rebuild their credit, we want to ensure we provide terms that our customers will be able to successfully maintain. To do so we offer haggle-free pricing and a streamlined process which analyzes down payment, proof of income, credit score, and proof of residence, to generate terms which will set our customer up for success.

    I am sorry that we were unable to find something for you this time around but hope we will get the opportunity to better assist you in the future. Should anything change, or additional information can be provided, we would be happy to reevaluate what you qualify for. If you find a vehicle you like that is not at the location you visited, we encourage you to reach out to the dealership to discuss options of looking into vehicles from other DriveTime locations. Also, keep in mind that our inventory for both lease and purchase vehicles frequently changes and new options are regularly made available.

    We greatly value your time and I deeply apologize if your visit with us did not reflect our appreciation. We want our customers to know they are the most important part of DriveTime from the moment they enter our Dealership through every interaction that follows. Please know we are here to help should you have any additional questions or concerns.

    Thank you again for your time and feedback. I hope you have a wonderful day.

    Sincerely,

    Natalie – Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 3, 2016

    The service I received from the DriveTime office in Columbus, GA was great. Mr. **, Mr. **, and Mr. ** was very tentative of me as a customer. These three men are a very assets to your company.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2016

    Our salesperson James was very polite friendly and made this experience very pleasant! I was glad a friend recommended DriveTime and I will be recommending them also...

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    Verified purchase
    Staff

    Reviewed Aug. 2, 2016

    Great experience. Approved at web page, it seems to good to be true. Went to get more information and leave with my car. Great service, excellent people working there. Help you at everything. Very grateful!!!

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    Verified purchase
    Staff

    Reviewed Aug. 2, 2016

    I had a very pleasant experience when I went to buy a car. I have bought cars in the past where the wait was long and tedious and the staff were less than enthusiastic and friendly. To say I was surprised by how things went this time is an understatement. The wait was reasonable and they made an effort to make sure we were comfortable and understood the process from beginning to end. The salesman helping me, Armon **, was personable and friendly and made me feel like we were old friends out shopping together. I really appreciated his effort on my part. The manager, Brian, was just as friendly and made the process go swiftly and painlessly, since I was giving up money. I would say that anyone shopping for a car should definitely head out to the Torrance location. You will be treated well and get a great deal in the bargain.

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    Verified purchase

    Reviewed July 31, 2016

    I purchase a car with DriveTime on 6/27/2016. My first payment was due 7/27/2016. I was out of town, when the car completely turns off. I was left in 102 degrees heat and the car would not turn over, and the windows would not let down. After talking with my salesman the car comes back on.

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    DriveTime
    Response from DriveTime

    Hello Tamika,

    Thank you for taking the time to leave a review; I appreciate you for bringing

    your concerns to my attention. I am truly and sincerely sorry that you experienced any vehicle issues, but I would like to assure you that we here at DriveTime pride ourselves in providing reliable and affordable transportation options.We want to ensure that all vehicles meet or exceed national highway safety standards; because of this we put each and every vehicle through a multi-point inspection. At our inspection centers, certified mechanics inspect the vehicle and repair as necessary. Unfortunately, we are unable to foresee if any repair concerns may arise once the vehicle leaves the lot after-sale. To help address this, all vehicles come with a complimentary 30 day/1,500 mile limited warranty, with finance customers having the option to purchase extended coverage for peace of mind.

    I do see that you have been working with my department, Customer Relations. I encourage you to continue to do so, so that we may reach an amicable resolution.

    Should you have any further questions or concerns, please do not hesitate to reach out to us at 888-290-0148.

    Thank you,

    Andrew - Customer Relations

    Verified purchase
    Staff

    Reviewed July 31, 2016

    Our time spent was wonderful. All of the staff was courteous and nice in every way.

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    Verified purchase
    Staff

    Reviewed July 31, 2016

    The team on NW Freeway in Houston overcame all my credit hurdles and helped get me in the right vehicle no matter how many times I changed my mind. Thanks Kelley, Leroy, Mack, and Sergio! Rock Solid Team!

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    Staff

    Reviewed July 30, 2016

    Me and my wife had a good experience in the DriveTime office in Concord NC. The staff was great and made us feel comfortable in finding us a car. They were very helpful and professional, courteous throughout the process in purchasing the car. I would definitely recommend a friend.

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    Reviewed July 30, 2016

    Daniel was amazing at helping me and my boyfriend find a new car. Had a sense of humor to go along with his knowledge. Thank you again for helping us find the perfect vehicle for our needs!

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    Customer ServiceStaff

    Reviewed July 30, 2016

    Very happy with the customer service and help. The process was a little slow but well worth it. Overall, Jason and the rest of the team went above and beyond to make sure that I was happy with the final outcome and car chosen. I also appreciate the follow-up from Matt.

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    Staff

    Reviewed July 30, 2016

    DriveTime is an awesome, hassle-free, and wonderful place. The entire process was easy from beginning to end. All of the employees were very friendly and nice. My rep Kingsley was awesome to deal with. I was able to get approved by myself without a co-signer, get the car of my dreams, and drive away with a smile on my face. If you had a down payment to submit they work with you and do not turn you away if you do not have all of the money upfront, which I loved. Also, they will do automatic payments and report to the credit bureau at least once a month which in turn will help your credit grow and skyrocket through the roof.

    TJ and Kingsley kept a smile on my face and were very accommodating to my needs, and found the perfect car for me. I would definitely recommend them to any and all of my friends and family. Thank you guys so much. I could not be any more happier besides the birth of my children and my marriage to my wonderful husband, LOL.

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    Sales & MarketingStaff

    Reviewed July 30, 2016

    I highly recommend Jerrad to help with any DriveTime sales! He was very professional and courteous! He was very helpful with the whole experience and I really enjoyed it! Very, very, happy customer!

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    Verified purchase
    Customer Service

    Reviewed July 30, 2016

    I purchased a car approximately 2 weeks ago and currently in the repair shop at this very moment. The tires on the car had little to no tread, so I told them I would not buy the car unless the tires were replaced. After an hour and a half and threats to take my $5000 to another dealer they agreed. However I was told that they would need to set that appointment. After more than a week, over the 5-day return policy and numerous calls, the appointment was scheduled. By the way each time I called I was placed on hold for at least 10 minutes having to hang up and call again, and repeated this until I got someone on the phone. Now the check engine light is on and I'm being told the gas tank fuel neck is defective. How could this vehicle possibly pass inspection as they stated?

    Still sitting in the shop's waiting room, waiting to see if my so called warranty is going to cover this since the 30-day warranty covers hardly anything at all. I am very annoyed, tired and disappointed in this entire experience. Also noticed a response from DriveTime customer relations to another consumer, stating that they would help them based on the review, but I don't believe they will considering I called them 2 days after my purchase only to be told "I'm not sure why you are calling here, you should call the dealership." UNHAPPY CUSTOMER, BUYERS BEWARE.

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    DriveTime
    Response from DriveTime

    Hello Kellina,

    Thank you for taking the time to leave a review. I am sincerely sorry that your experience with DriveTime has been less than perfect thus far. We want all our customers to feel comfortable in knowing that their vehicle is reliable. Prior to sale, we subject all vehicles to a multiple-point inspection. At our inspection centers, certified mechanics ensure that the vehicle is reliable; all of our vehicles meet or exceed national highway safety standards. Our customers are also encouraged to test the drivability of the vehicle during the test drive. We also take our customers through a final inspection where they walk around the vehicle and bring up any concerns they believe need to be addressed. As comprehensive as these inspections may be, I understand that there may be some failures that cannot be foreseen. Unfortunately, we cannot predict if any component may need attention once the vehicle leaves the lot post-sale. For this reason, all DriveTime vehicles come with a 30 day/1,500 mile limited warranty; finance customers are also given the option to purchase extended coverage for further peace of mind.

    I know it can be quite frustrating when components are in need of repair on your vehicle. Please know that we are unable to sell a vehicle if it does not meet specific standards. My department, Customer Relations, is in place to review situations such as yours. We ensure that all possible assistance options are thoroughly explored. I do see that you have been in contact with my department; I encourage you to continue to work with us so that we may reach an amicable resolution to your concerns. We want to turn this situation around for you as best as we can. Should you have any further questions or concerns, please do not hesitate to reach out to us. Our phone number is 888-290-0148 and our hours of operation are 6 AM to 6 PM MST, Monday through Friday.

    Thank you again for your time and I truly appreciate this opportunity to address your concerns.

    Respectfully,

    Andrew – Customer Relations

    Customer Service

    Reviewed July 29, 2016

    My first time leasing a car, I purchased a 2012 Avenger. A few months later I had a accident and received replacement. Out of all the cars they stated I could get with no down payment through my Gap insurance a 2009 Malibu was the best. Not the Avenger I had before. I also was told that I could return it within 3 days but nothing of the 300 miles. I live a hour away from the place so when I tried to return the bad car was told that I was over the mileage, and I would have to pay 250 to switch to a new car.

    NOT EVEN 5 MONTHS. The traction lights pops on and off. Also was told all 4 rims were bent, water drains into the floor on back passenger side. Took the car to different places. Was told that I would have to pay 100 in order for them to fix anything on the car. Just replaces the lower arm control and hub bearing. Less than 6 months the car will not go in drive, reverse anything. I had to have it towed home. They would not give me a replacement or tow it to a shop. I will have to pay out of pocket for everything. Called to have them pick it up at this point because I was sold a Lemon. When I call I am switch to every dept they have just to be told it was nothing they could do.

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    DriveTime
    Response from DriveTime

    Hello Latoya,

    I appreciate you taking the time out to leave a review, I first want to expresses my sincere apologies for any frustrations this matter has caused. I know that it can be very upsetting purchasing a vehicle and it not operating correctly. Please know it is truly my goal to see how I can assist in turning things around.

    It is our goal to provide our customers with safe and reliable vehicles. To ensure this, we hand selected each of the vehicles we make available to our customers. Also prior to sale, our vehicles undergo a full safety and mechanical inspection. These inspections are performed by certified mechanics, if a part fails during inspection it is immediately replaced and retested. Even with all of the precautions we take prior to sale, we are never able to predict if a future failure will arise.

    It is my understanding that you have been in contact with a member of my department. However, it appears we may be waiting for additional information. Should you have any additional questions or concerns, please do not hesitate to reach out to us and a member of the team will be more than happy to assist.

    I appreciate your time and hope you have a wonderful day.

    Thank You

    Philisha-Customer Relations

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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