DriveTime Reviews

When I went to DriveTime, I was very satisfied with the service I received. It is a perfect car dealership to go to if you don't have the best of credit, considering they do it based on your income. However, they do charge a ridiculous APR. I recently bought a 2012 Chrysler 200. Which on average is about a $10k car. I paid about $16k for it, but with the APR of 17% by the time I am done paying for it, I will be paying about $35k. Which in my opinion is outrageous.

My saleslady (Chemeka **) in Jacksonville was extremely nice and very professional! Her personality was exuberant, I really enjoyed working with her buying my car.

I bought a 2011 Ford Taurus. I found one with all of the bells and whistles and less miles and had them bring it down in my first five days. I was so looking forward to all of the perks this vehicle had advertised and I agreed to the purchase price and they brought it down for me and we began the lengthy process all over again. To my complete misery it gets here and none of the stuff works. It's supposed to have hands free, no. Voice recognition, no. Sirius radio... No. It has an incompatible aftermarket deck and nothing works. :(

This is very simple. DriveTime really scammed me. I went in to try to buy a car. I asked very specific questions. The man who sold me the car I found out afterwards completely lied to me about the stipulations I purchased the car under. It was a lot of stuff in the contract I didn't understand that I questioned. The explanation he gave me I found out later wasn't what my contract stated. For example I was told by him that because I put down 2800 dollars instead of paying 10000 dollars for a loan I no longer had to worry about that because I was paying a big percentage of the car off upfront. That wasn't true. He also told me that once I paid 4500 dollars on my car I could trade it in for a better car. That also wasn't true. Then someone told me about a Kelley Blue Book come to find out my car isn't even worth 3000 dollars but they're charging me 20000 dollars, almost 300 a month for a 2005 Hyundai Accent plus some kind of interest.

I was recently helped at your St. Louis north county location. Mr. ** was very friendly and professional.

Pros - My salesperson Joel **, Location: Charleston SC was absolutely helpful, knowledgeable, and kind. Ask for Joel and ride away happy. Cons - I brought my car on Monday 10/26/15, on 10/27 one of the $6.00 hubcaps fell off. On 10/28 and 10/29 another fell off. I now have one $6.00 hub cap left. The 4 tires are now showing and they look unsafe to drive on. They are so run down. But no one wants to hear what I am saying.

I visited and completed my purchase at the West Covina location. Jayson and Kenneth provided me with a great car buying experience. The were both friendly, helpful and courteous. They explained any questions and concerns that I had thoroughly. They made me feel like a member of the DriveTime Family there.

My sales guy Anthony ** was amazing! Accounting and manager was amazing as well.

The salesperson was very courteous and informative of process.

I have been unemployed for several months and have yet to NOT make my monthly payment on my car, generally more than what's due... sometimes late but it gets paid every month. For the most part, the people who call about the late payment are very accommodating and understanding. Every now and then I will get a call from someone who is beyond rude and harassing. Are your people paid commission on how nasty and uncooperative they can be? What part of I can't pay the payment till the 3rd Friday of every month and when it is paid I will pay more than the allotted payment don't they understand??

I'm a little bit dissatisfied. Let me explain the SUV I leased, brakes were making noise. When I took it home wasn't too bad, the next day it was unbearable. So I came back and told the salesperson Ivan. He said call the warranty department, which I did and headed to where they told me to go. The brake place said it's against the law to sell a car with the brake pads being less than 50%. So he replaced the pads with metallic pads and said they will be ok for now, but they should have been factory-recommended and routers redone. Now I heard noise from the motor when I start it, with slight brake noise.

My experience with the DriveTime family was amazing, from the front door to our exit! Christopher was so exuberant and personable from the moment we got out of our car all the way to our exit. He was so knowledgeable on every vehicle we looked at and just all around great person. The manager and others were just as nice and friendly as well! Thank you DriveTime!!!

On 4/13/2013, I co-signed for my vehicle for my daughter. I unfortunately lost her job, and I started making the payments for her. Because I am on a fixed income (disability), I needed the money to pay my own bills and to survive. We (surrendered my vehicle) on 3/2014. Now, my problem is that DriveTime sold this vehicle via other purchaser, auction, or what have you. We purchased the vehicle at $14,000 after taxes and fees but DriveTime is stating that we owe $9,424.

Everyone was very friendly and accommodating! 2012 Nissan Sentra car was fairly priced and financing was clearly explained.

Sale associates don't have a clue about the features of any cars. Only concerned about selling a vehicle.

DriveTime was willing to work with me and get me the best deal.

Several team members lied about state of SUV. Underneath vehicle severely rusted, gas tank leaking in two places. Car could not have been inspected at all before being sold. Consumer Act of 1977 is being violated and you all should be sued for putting my life in danger.

I purchased a vehicle less than 6 months ago. Within the first month things started going wrong with my vehicle. Subsequently, each month something major has went wrong with the vehicle. The warranty that DriveTime offers is terrible. I've had my vehicle serviced and a few weeks later the same problem again. I have recommended several friends and family members to them. But now I wish I would not have. I am looking to depart with this car ASAP. I cannot believe the service and issues I've had.

The crew was very helpful and courteous.

Everyone that works at the Glendale location were all extremely nice. Great customer service... I would definitely recommend people to this location.

I had a great experience at DriveTime. I would recommend them to all my family and friends.

The team at the Bedford Drive was wonderful. Especially Joann **.

My overall experience could have been better. The sales associate and staff were awesome but your quality of vehicles could be so much better. The first vehicle I purchased had transmission issues that I feel like should have been resolved before it was put out to be sold. I don't think you guys do a good enough inspection on the vehicles you sell. It's really concerning when you guys are sort of the last result for some people. I did end up with another vehicle which I am happy with. Overall I don't think I would come back there for another vehicle if I have a choice between DriveTime and another dealership.

I went to DriveTime 02/16/15 & got an 2007 Chevrolet Impala LT flex fuel. That car was a piece of crap the moment I got the car. After the 5 day warranty my car had problems with radiator, water pump, keeping oil & antifreeze, my belt and transmission. I hate my car. I stopped paying Drivetime. I called every month complaining about my car. All they could tell me was sorry I was paying $450 a month for a tragedy car & the car cost was 18,000 but online the car cost was 12,800. When I found out that I had to pay bi-weekly I wanted to leave but the young lady Tatianna convinced me this will help build my credit & I chose a great car, but clearly that was not the case. Now Drivetime wrote off the car to me but I still have this huge loan against me. smh. This is ridiculous. I warn everyone in St. Louis about Drivetime. This is not a good place to purchase a car. I'm 21 & my credit shot down b/c of Drive time.

Sorry for such a long review. DO NOT buy from them. They are nice to you to butter you up. I went to them because my car broke down and I needed a good running car. I told them I DID NOT want a car that was in a wreck. The first car I test drove wasn't for me. The second one I wanted to test drive wouldn't start and the 3rd the tire went flat as I was driving. I found an Impala I liked and wanted to test drive and it wouldn't start because it was out of gas. Finally they put gas in it and I test drove. I decided on the Impala. We go in and start going over paper work. They give me the papers stating it had never been in a car wreck. 2 hours into signing the computer locked her out. So had to wait longer. Then another hour later the manager’s computer messed up. I was there a total of 5 hours when I was told it did not take long since I had been pre-approved and given all my information to them days before at their other dealership.

How can you charge me a late fee when my payment come from the bank? I was told each time my payment not in the office on Saturday, there's $5.00 late fee. Now, how do I control the bank? This **. I will be glad when this car is paid in full. Just not happy with service.

I was treated with respect. I was able to get the kind of vehicle that I wanted and was not pushed into getting something else. Everyone there was pleasant. I also enjoyed the German music playing since it was at the time of October Fest.

When I first came in the girl misrepresented herself as the salesperson... I liked her on the phone so we came in... She was just the phone girl... I almost left... But we did like the salesman, eventually. BUT the car was filthy dirty when we took it home, it was not the night before when we test drove it... There was pop spilled everywhere smoke and ashes all over the car... They should have washed that for us... Totally pissed... My daughter is an asthmatic... I would not have bought it the day before... If I knew someone was going to go party in it and leave it a pigsty for us to pick up...

Everything was great. They went above and beyond to help me get what I wanted.

Respectful. The whole crew was warm and welcoming. We felt confident that we're going young to be able to leave with a new car. Great customer service!!

After watching many advertisements for DriveTime I decided to give them a try due to me having a vehicle that was not safe for me and my children. I put in the application online and got approved. I then made an appointment to go to the dealership. My purchase date was July 10, 2015. My first complaint: my appointment was for 2:50pm after the 10 minute test drive and all of the paperwork I finally left around 8:00pm when the dealership was closing. Because I financed the vehicle they give you a 60-day grace period to apply more money to your down payment (interest buy down). I was told whatever amount I came up with would be applied, well I went back to the dealership within the time frame with additional money and was told by the manager that I needed to call in to do that.

I had to get repairs on my 3rd vehicle with DriveTime. My warranty didn't cover the repairs so I had to pay out of pocket almost a $1,000. I spoke to the manager Ann Marie employee #** and she said I would get a deferment for October. They lied to me and said they would not grant me a deferment. Customer service is bad and I always get misinformation from different reps. They are getting sued. I'm so upset. This company is terrible.

I thought my experience at DriveTime's Arch Road office was pleasant. The staff was friendly and very helpful. Laura was awesome - she was very personable and made my car purchasing experience very easy. I drove off with the car the same day. Awesome!

My experience was great.

The process was very easy and straightforward. DriveTime has a system in place to eliminate the back and forth negotiations that take forever, all while having pleasant sales people to help find the right vehicle. I should have come in sooner.

I went to the DriveTime in Sanford Fl. My experience was fantastic. All the questions I had were answered and I was able to get into my new car without any issues.

Salesperson did awesome job - was very knowledgeable on leasing.

Had a great experience at this location. Spent what seemed like hours going through the online portion of looking at cars with only helpful information from the rep. Test drove multiple cars and had the one I wanted delivered to location.

I got a car from DriveTime almost 3 years ago. My payments are over $400 a month on a 9 year old car. One thing I will say is they are very friendly and very willing to help. The only thing, their way of helping you is more beneficial to them than you. I cannot say my experience with them has been all bad, but I do feel like I will be indebted to them for life.

My experience was very good. It took a couple of days, because of a minor problem with the car I wanted. The associate offered other vehicles, but I wanted to just wait. Staff was very friendly and welcoming.

Loved it. Very friendly and easy experience.

Love the car and service. Jessica was so kind, patient and helpful.

I love the experience. It was hassle free and the sales people were very experienced and friendly. They made everything very easy to understand from start to finish. I would recommend Drivetime to anyone that is looking for a nice car.

I have had the worst experience in my vehicle purchase from DriveTime Mcallen, TX and in dealing with AVEREX (warranty), and DriveTime Customer Service Supervisors. My purchase was fairly simple; however the aftermath of purchasing this 2007 Rigorously Inspected Suburban has been a nightmare. Before I even made my first payment, the vehicle was blowing blue smoke, had a ticking sound in the engine, Add Engine Oil light was on and was burning excessive oil (3 quarts in one week). I called sent vehicle in for repair, and I was told the work was not covered because it was a gasket that was causing the leak. Mind you I purchased additional insurance on the vehicle considering it was used.

My husband and I bought a vehicle from DriveTime two years ago. We have had EXCELLENT payment history with them the whole time. I called last week to ask for an extension on our payments. I was recently hospitalized, and the result of that ended up with over $4000 in medical bills. I asked DriveTime to give us a 6 week extension on our payments and was denied. We had emailed them copies of our medical bills (as asked) and I continued to keep in touch with them to check the status of the extension. I was just told today that they denied our request because we had not paid the hospital bills yet. I explained to them that we couldn't work out a payment plan with the hospital without putting down a hefty chunk off the bill first. This was why I needed the extension. I know they offer extensions to people all the time, and I cannot believe they would turn us down.

The best car experience I have ever had. Todd ** and the finance manager was amazing!! I will definitely be a long time customer.

I'm not happy because I noticed the battery was eroded! The sales guy Kevin assured me the battery was fine! He had to charge it, the next day the car battery was swollen and dead!! I had to buy a new one for $98.00. I'm very disappointed!

It was nice finding my car, they helped me a lot... They were nice as well.

I was pleased and happy about my experience with DriveTime.

Car was dirty inside and out. Car was in need of alignment. Air conditioner does not work.

Derek is the one that showed me and my husband cars and took us on a test drive. He was very polite and straight to the point. Cleveland went over all the paperwork and was very kind as well. I would recommend DriveTime to everyone. My daughter is actually coming to look at some soon.

I was very pleased with the customer service... Alan ** assisted me with my car buying experience. He made me feel at ease with the process. I would recommend him to anybody.

I was very pleased with the overall service provided by the Tallahassee office. I was welcomed upon entering the building. The service rep, Kasaan, was very helpful and knowledgeable of the information I needed. Within 48 hours, I was in my new car and I love it. I am so grateful for the people of DriveTime.

The car buying experience was great, it is what happened afterwards that was very frustrating. We were trading in a vehicle that was purchased from DriveTime for a newer one. The payment for the old one was due the next day. We were encouraged by the sales manager to cancel the auto draft for the payments on the old vehicle since through the new car purchase DriveTime was paying off the old loan, we didn't have to pay the bill the following day for the old car. Long story short the payment has been deducted automatically from our bank and rather than do a stop payment, I would like it to be rectified immediately.

I had a wonderful experience and I absolutely love my car.

The people at DriveTime were excellent. Just a few issues that could have made it better, but overall, very nice people.

Getting approved for the car was easy enough but the customer service was less than crap... There was only one soooo called manager there to go over final paper work and take money. They would skip from customer to customer. I waited for two hours and missed time with my daughter and grandson. I am very pissed off and would not recommend your company to anyone... They were very rude... I told them I would be back when I got paid in two days and get the car. Instead of getting it ready to give to me, they waited until the last minute. They did not bother to clean the inside of the car, it was dirty. The engine looked like something that was in storage for years. I am not happy at all...

5530 NW 39th Street. When I went to this DriveTime location, I walked in discouraged and drove out with the car that I was very satisfied with. I appreciate the wonderful customer service I received. It's hard to find that nowadays. Thank you DriveTime Team.

I was very pleased with how Melvin and the team helped my husband and I get approved and into a new car. They were all amazing and helpful and I would recommend them to anyone!!

The moment I talked to Almad, I thought it would be a pleasant experience, but when I arrived at the location on Katy Fwy, I was asked to wait for a few minutes. I said "Sure." I didn't mind waiting. The application process went very quickly because I arrived kind of late that evening. I was told the only thing they had available for the amount I had to put down ($695) were promotional vehicles. I was shown two minivans and I did not prefer to purchase them. So I was told by the manager that she would be getting another shipment in in the morning and she will email me a selection to choose from.

I love my car. They didn't have the car I was looking at in Chandler. They had one in Mesa. Went to go check it out. Loved it But had to come back the following week to have the downpayment and Chandler brought the car there. Love them & my car!

I was very satisfied with the customer service at DriveTime and even though we had to wait, I was still satisfied.

I had a really good experience at Drive Time. Everyone was nice to us and I'd recommend Drive Time to anyone. All the paperwork was done in a timely manner. We were in and out in under 2 hours. We love the vehicle that we chose. Some car lots chose the vehicle for you - I was very pleased that Drive Time allows you to pick your own vehicle.

I really enjoyed my experience with Brea, Darrell, and Brandon. They didn't try to force me into something I couldn't afford. They saw fit to put me in something for myself and my family. I would definitely recommend going to the Tryon location if you be in search of a car!!

The staff was extremely friendly and helpful. The most pleasant car buying experience I have had. I would strongly recommend this location to my friends and family.

They were nice and helpful.

I was satisfied with the care of our salesperson in the Charleston office. What I wasn't satisfied with was the miscommunication on how things worked between the different programs that's offered. We was promised a vehicle on 9/3/15, drove all the way there to find out something was wrong with it. Finally on 9/10/15 we were told the vehicle was ready and it was a battery issue. Days after having the vehicle I noticed something wasn't right. Called the warranty company and was told to take it in for a diagnostic. On the morning of 9/16/15 the vehicle shut off while in drive on my way to work. Was not happy since I had two young kids in the vehicle and I'm eight months pregnant. Took over a week for me to find out myself from multiple calls that the vehicle would not be repaired and I still had to make my first payment.

I really enjoy my experience with DriveTime. The entire staff was very courteous and professional. I would highly recommend DriveTime to anyone who's in the need of a car and wants to rebuild their credit. DriveTime is place to go and they have a location near you.

DriveTime crew in Irving were incredibly nice and very easy to work with. Never felt pressured at all.

The gentlemen that helped me choose a car in my budget were very friendly at this location. I would recommend to others I know.

I have been a customer of DriveTime now for a period of 53 days. Since my time with this vehicle this car has been in the repair shop twice for a total of 2700.00. Looking on the internet I have come across Attorney General in New Jersey and I called my own Attorney as well. Legally arbitration has no merit when a class action suit is filed. DriveTime (DT Credit Acceptance) are crooks to the highest degree. They are no different than any other buy here outfit. So a suit has been filed against them for selling cars that are not "5 star inspected" by them and I don't care what their response is in reference to my comment. I DON'T WANT TO HEAR IT.

James **, GM and Marilyn ** were AWESOME in providing quality service while closing this deal. Also Chris ** who sold me the car and Tia which is another manager were AWESOME as well.

Very smart business, and I like it.

Everyone was professional, honest, and very accommodating! It was my first car buying experience and my time the other day purchasing they were so amazing that when it's time for a new car I want to go back and do business with them again! Thank you so so much!

My salesmen was very informative and made me feel comfortable in my purchase. Only problem I have is that car didn't have an owner's manual with it. I actually thought originally when looked at car show one in the glove box.

My husband and I had gone to two other dealerships prior to finding DriveTime. Neither of those two visits went well. We left feeling uncomfortable and frustrated. The moment we walked into DriveTime we felt comfortable and at ease. Brian and Tim (at your Brookpark Rd. in Parma location) both were wonderful to work with. They answered every question we had and made us feel confident that we found the right place to purchase our car. Dexter and Justin helped with final paperwork and were just as pleasant to us. I can't compliment all of them enough. In fact the whole staff there was smiling and had such positive attitudes it made the experience fun. Thank you Brian and Tim for helping us! We are so happy with our car and feel pretty luck to have found you guys! I definitely have been spreading word about our experience. Thank you again!

I was afraid coming in to get a car but Herman was excellent at showing me what I needed to know and how your plans work. He took the time to really explain it all in detail. Then Marly wrapped up the package deal and it was fast, easy and wonderful. Thanks.

My car had broken down so I called DriveTime. Ebony answered, I explained my situation and asked if they could pick me up, she explained they normally don't do that and said they were short two people. I said, "Well your commercial picks people up." She laughed and agreed to pick me up. Van, Jeff, Ebony and even the secretary Sara pitched in to help, they were great in spite of being very, very busy. They worked together as a well oiled machine. TEAMWORK!!! After selecting a car the next day, they again picked me up from my home and took me to get insurance. I love my car but more importantly I am so impressed by your staff at DriveTime in Saint Petersburg, Florida. A big thank you to all of them.

I was pre-approved online the night before and had looked at several vehicles and written them down. It was POURING down rain and there were several other guests ahead of myself. I checked in with a salesman and asked him if I could go outside and look at cars. I came back in with 4 choices to consider and started to process for approval. They knew my situation financially and that my car had been totaled the week before, I was so nervous that I wouldn't be able to afford a new car but the salesman and the manager made it happen and after test-riding (because I'm too nervous to have an audience driving) 5 vehicles, I picked one that wasn't even on my list but that I've wanted since I was a little girl. I couldn't have been happier with the staff and experience!

The salesman Shaun was great, but I'm a little upset with how the car is driving now and I only had it for 3 days. I hear rubbing in the front and the rear brakes. And I know it needs work which is very aggravating. I got the car for reliability.

Everything was great... Staff was professional. Quick and easy process. Thanks!

Customer service was awesome! Loved everything about my visit.

Everyone was awesome.

This is the second time I got a car through DriveTime because my first one was totaled in an accident and everything worked out perfectly! Gap insurance was great and speed of getting the new car was great too!

I had a great experience with Ben, Theo. The sales guys were great, no pressure. They showed me really good cars in my price range and were very friendly. Manager Chris was very helpful, explained all my contracts and documents. Overall I will recommend anyone who needs a car to go there, it was a very pleasant experience.

My salesman Kendrick was nice. He was training a new employee that the whole dealership saw was on some drug as we all laughed about it later. I arrived at DriveTime at 11 for an 11:45 appt, there were no other customers. We finally left with a car 7:30 that night. We were offered popcorn after we said how much longer we are starving. They did get me in a car but expect to pay a ludicrous interest rate, after all they are helping you and pack food and water.

Was very satisfied with service I received at DriveTime. A scale 1-10, I give a 10. The service was great!

Was a great experience and I would recommend anyone to DriveTime. Brian was very knowledgeable as was Tim and Dexter. DriveTime has a great team at Brook Park, Ohio dealer.

I am not happy I am paying too much for a vehicle that isn't even worth what I am going to end up paying in the long run. I was told I would be paying roughly 17,000.00 to find out in the end I am actually be paying 30,000.00. Being that I was in a desperate situation DriveTime took advantage of that and now I cannot even get a phone call back. I had mentioned to the sales person that vehicle didn't start right away. He said that the battery need to charge but the vehicle is still having a hard time starting. I will be reporting this all to the BBB.

There is so much I want to say, and this will only be a small part: I had an extremely negative experience with DriveTime. I would never recommend them to anyone. Please just stay away! I discussed starting a lease with them. My credit was run and I was told it would be x amount of dollars. I told them I would be back in two weeks with my next paycheck and sign all the paperwork. When I returned the policy was revised and it cost more money to start the lease than I was first told. I was in a hard situation and decided to continue with my plans of driving off with a car. However, the car gave me even more problems!! I had to wait three days for the car I requested because it was going to the shop for squeaky brakes.

When I first reviewed DriveTime, I gave them a 5 star rating because the customer service was great and I loved the car that I purchased. Well, all of that has changed. I purchased my car March 31, 2015 and everything was fine until two months later, May 6, 2015 to be exact. My car began jerking really bad and my Check engine soon light came on in addition to a cap not being screwed on a the way causing an oil leak. The Warranty covers nothing except once in a lifetime repairs, like the engine, what the heck. I am very disappointed about my car. I will NEVER buy another car from them because of the belief given that my car was in good condition. I am going to trade it In but they need to ensure that they are selling good, drivable car, NOT buckets.

I had great experience, the sales men were amazing... Just wish I had more money down to get BMW, lol. It was great. I enjoyed the sales man Carlos and the closer guy (I forgot his name though sorry).

2005 Dodge Dakota - Everything went well and very quick. The truck is very nice. The only thing I am dissatisfied with is the description said it had keyless entry and anti-theft. It only has a manual door lock. Can only unlock front doors outside and by hand inside.

Family Team of Care. Alan **, Charles and Manager Scott are truly the best in customer service!!!

The wait time was five hours... Very unorganized and one person doing everything seems like.

The people who helped me find my vehicle and get approved were great. They found exactly what I wanted, within my price range and downpayment range. I would definitely recommend this company to other people.

The person that did the finance paperwork took over an hour to get the paperwork together. He was too worry about talking with a co-worker instead of getting the paperwork done. I had faxed the insurance paperwork over 3 hours before I came in to pick up the vehicle and when I got there the insurance paperwork was still on the fax machine. Then I had to have the insurance change something and had to tell them that the paperwork was faxed over, they were too worried about talking and not getting the customer taken care of until he heard me say that I am about to walk out and forget about getting the vehicle. Finance department got dissatisfaction rating.

Everyone we work with was exceptional and far beyond what I had expected. They truly do care about their customers! The Ocala location is the only DriveTime I'll go to!

The salesman was amazing. Could use a bigger car selection but pretty decent.

I went online and was approved for $19,427.00. I looked at cars online and verified that I was approved to finance the vehicle I wanted which was priced at $16,495.00. I went to the closest location which is located in Langhorne, PA and is 1 hr and 20 minute drive. When I got to DriveTime the person that I was scheduled to meet was off and I was helped by a young lady that didn't seem to know what she was doing because she kept leaving to speak with the manager every 5 minutes. I provided all of the verification documents they wanted from me. I brought in a trade in that has a KB trade in value of $2,500.00. About 30 minutes after I arrived the manager came over and said I was approved to purchase the vehicle but I needed to make a down payment of $8,500.00 and that my car was only worth $1,400.00 to trade in.

I was told by your sales representatives I could only obtain my title on my car I wanted to trade in only by obtaining a letter of lien satisfaction through the lender. They said I could not go to the local tag title agency which was right up the street from the dealer. I didn't have the title but I had the paid in full invoice from the lender or financing company I paid off the car to. I need a car so I placed a $200 down payment which is financial stretch for me at the time towards it because your reps wouldn't accept my trade which I spent unnecessary time in trying to obtain contact with this lender which no longer existed. Because they (your reps) said I need to get it from them only. Lo and behold after completing the deal to purchase a car from DriveTime. I contacted the Broward tag title agency days after no successful contact with the lender that no longer exist said I could have just brought in the paid in full invoice, paid a fee and got the title.

It was brought to my attention that there is no Catalytic converter on the vehicle that I purchased On 9/17/2015. Today is 9/22/15. This is a big inconvenience to take it to be check, then wait to be approved for repairs. That part is needed to pass the emission test. Also there is no Avirex approved facility near my home. I was also told that is illegal to sell a car without that seeing how there was a vehicle inspection done on this vehicle.

I think the truck I bought should've had floor mats. I bought some to go in it. Other than that, everything was great.

Engine light came on halfway home after buying car! Took it to warranty place Saturday and they said it needs to go back to Dodge Dealership. Grrrr.

Chris ** was my salesman and he did a great job along with Eboy who made my contract and explained everything to me. I will tell everyone I know about these guys.

I had a great experience, loved the service... I would recommend to anyone looking for a vehicle...

Laura has helped me each time I've come into the Alta Mere location. She has been phenomenal in helping me to make a life choice regarding my vehicle. She has been absolutely fantastic. Anytime I come back for business with a new car, I will go back to Laura.

Great people overall! Joe and Clint took GREAT care of me!

As a recent customer at drivetime I was extremely satisfied! My salesmen was great! His name is Jonathan in Riverside. He worked with us and was very helpful finding us a perfect car for my family!

Ford Fiesta. I like the car.

This sales advisor there was very thorough in this price. He was very cordial, and helped me get into a great car with no problem at all.

Good overall experience.

I am purchasing a Honda Civic from DriveTime, and couldn't be happier. The team really helped with everything and they were all very friendly. I highly recommend them to anyone.

I enjoyed myself at DriveTime. I was helped as soon as I walked in the door. They walked me through the entire process from start to finish. Any question I had Sudan (person helping me) answered. I will be a returning customer and will recommend to others.

DriveTime is a company preying on low income consumers. In July 2014, I leased a vehicle from DT. In July 2015, I made my payment, but it was lost in the system. There was a trace on it and was later determined that it was paid to the wrong account. Well in August 2015, my bank screwed up. They put my payment in late. And, when they did there was NSF in the account. Four other deposits were made to this account, but my bank never bothered to put the payment in again. When they finally let DT know that the payment didn't clear, it was already 10 days late. And when DT told me, it was 14 days late. Not to mention that I received another deposit to my account on that same day. If I had known that the payment didn't clear, I would have paid it then.

My experience began about 2 months ago when a friend referred me to DriveTime. I did not at that time have the money to put down so I decided to come back at a later time. The reason that I was sure that I wanted to deal with DriveTime was Cedric (north Houston) b/c he kept in touch with me and assured me that he was there to assist in any way possible. He was professional but yet had a personal touch to it. He made me feel like I was number one on his contact list not just a number. Upon on my arrival this time, I meet Patricia ** and she was so sincere with her information that I knew this was the place I should be conducting business. She was personal yet professional and allowed me to let her know what I wanted and needed not her trying to decide for me. I will refer customer to DriveTime without any reservations or hesitations.

I came to get a starter vehicle and they didn't have any so I moved up to a group 1 vehicle and I really liked the car, but soon as I got it home it started acting like it didn't want to crank. I tried to get a jump, it still didn't start for a whole hour. When it finally crank up I brought it back to the dealership and switched it out for a new car. I really liked my first car which was Chrysler Sebring and I feel like I downgraded with the Ford Fusion for one because it's a 2008 and the Chrysler was a 2010.

We had two cars. One which was paid off and the other that was still being financed. Both vehicles were completely out of commission and we didn't have the funds to get them fixed. We received a tip from a family member that DriveTime would work with us even with our low credit scores. And they did exactly that. 2 days later, we had our 2012 Chevy Malibu and life is back to normal. What a true relief!

It took a long time to go through the process but the staff was friendly. Didn't like the extra 10,000 added to price but I was in very bad need of a vehicle so overall I was blessed.

My experience at DriveTime was amazing. Everyone was extremely helpful given that I was a first time buyer. They offer me vehicle that was truly affordable in my budget! Happy Customer!

They were awesome. They are very helpful and friendly as well as more than willing to work with you. Even if your credit isn't great they will still help you get into a car. Their cars are nice as well. I'd recommend them to anyone looking for a new car.

I feel the process took too long once approved. Three and 1/2 hours from start to finish. Drove off with car on 9/4/2015 and heat in car was smothering. No air conditioning finally made appointment to see what the problem was told by approved auto mechanic that compressors does not work for air conditioning. We have had temps of 98 to 100 degrees here in Long Beach area. Not good. The auto mechanic has now called me and said they do not want to accept his word on air conditioning and want me to bring the car back for a second time to get a picture of the compressor. I was told the air worked in this car. It smells of smoke and really need the air fixed right away.

They don't inspect their cars before putting them out on the lot. The first 6 weeks my car was in the shop getting work done. I've had my car for a year and I've had it the repair shop more than I can count. Now I'm being told it needs $1500 worth of work that not covered under my warranty and the work I need is a major safety hazard and I can't afford to get it fixed!

I purchased an SUV last Monday and had a wonderful buying experience. Joshua and Lisa were very helpful to find me a vehicle that fit my needs and budget. I recommend them to anyone who is looking for a car.

It was a pleasure to come to Drivetime. I was treated very kind and respectful. The prices were very affordable. Even though I had to wait a few days for my car to be shipped, I was compensated. I would strongly recommend people to Drivetime to get their vehicle. Thank you.

Everything is great besides whoever checked the headlights did not screw them in so they had fallen out of their sockets. But I put them back in and now it's great.

My experience with Savannah has been great. They've always listened and worked hard to get me what I wanted and needed in a vehicle. I am concerned, however, with the vehicle that I originally purchased. It was picked up in Augusta, GA and brought to Savannah for me. The day I drove it off the lot, the check engine light came on and the shop Aeverex could provide would not work on the vehicle due to time and capability restraints. When I went back to Drivetime, they were very sympathetic and worked to resolve the issue and we are hoping it will be resolved by tomorrow. I am pleased the people at Drivetime are trying to take such good care of me, but I cannot help but wonder if the personnel at the Augusta location knew about the check engine light beforehand. My "star" reviews are ONLY in regards to the Savannah location, not Drivetime in general or its partnered companies.

The salesman was eager to assist and THE entire staff was friendly and courteous.

I bought a Buick one week ago from you folks. Turns out everything that isn't covered by the $3,000 warranty I bought is wrong with this car. Considering I'm eventually paying you at least two times what the car is worth, to think you don't even send a new sale out with a safe car is pretty bad. The front wheel bearings are shot, and subsequently the breaks.

I only received one key. They told me it did not have a chip and it does. It's going to cost me over $70 to get another key. Also the wipers for the windshield are worn out and I have a reverse light out that all need replacing.

I purchased the vehicle on 8/11/15 and had to have it towed by Triple AAA to a shop on 8/9/15 because I couldn't drive the vehicle due to mechanical problems. I got the car back on 8/11/15 at 5:30 pm. They have an option for the consumer to pay via text message. I made the payment the day it was due. They repossessed my vehicle after 11 days because they state, they didn't receive my payment. I have attached the text message snapshots. The representative stated it's my fault for not checking my bank.

I had a wonderful experience at DriveTime. My rep was Brittany and she was very, very personable and easy to work with . She kept everything on the up and up and I didn't feel in any way pressured in buying a particular car. She took her time with us and explained the process in detail and gave us her card for us to contact her directly if we had any questions. I would recommend all my friends to come to DriveTime, especially the Fairfield one.

My car loan rate was way too high. Now I am so upside down. I am stuck with a 2005 that's not worth 3,000 and was not worth 6,000 when I bought it and still owe 4 times the value.

I recently purchased a 2013 Toyota Corolla... Third time was a charm. The previous two attempts to find a car through DriveTime did not fare as well. Both were nice looking cars but each had serious problems per my mechanic, and was advised to return the vehicles. I have been a customer of DriveTime for the last 5 yrs and now with the Corolla I will continue to enjoy our time together.

I paid for the years I had car but the balance would not go down. I had car 2 years. I paid $700.00 money down and paid regular car payments for 2 years and paid extra payments a few times. Called DriveTime several times and in last year. Never drove long distances and used car strictly for doctor appointments. I needed car for medical reasons because I am a disabled veteran. I gave DriveTime address of car location to come take their car back. Car got stolen. DriveTime claimed they never picked car up. I reported it was stolen. Police located it. I have to pay to get car out of impound of a towing impound of 300.00.

Customer service is very bad after I purchased my car. After 30 days the car (2011 Hyundai Sonata) stopped on the interstate. I didn't pay it any attention because it started back up with no problems. Since then it has gotten worse. I didn't get a chance to talk to anyone because the representative Alexander stated my check for down payment was returned. I said, "Do you see in the computer where I paid $500 through check free, by Walmart and I made arrangements to pay $700 dollars on September 30, 2015."

My sales man Arthur ** was a good guy who went above & beyond with his kindness & professionalism in all aspects of the sale. He even stayed late to get the process done.

I bought a car from DriveTime and within two weeks I had to come out of $300 because they sold me a car with an engine problem, which caused my car cut off on me 5 times on the highway then told me it was my problem to fix and there was nothing they could do about it. They couldn't even help me find a rental car let alone lend me one until my car was fixed. It's really all on you to get ** taken care of when it comes to DriveTime. As long as you are driving off the lot in one of their cars they could care less about the condition your car is in.

I want to thank the team at the Bradenton store on Cortez, they were awesome. They helped a lot and I am so happy with my car and Maggie ** did an awesome job. She was so helpful and really cared!

They were right, I got approved but didn't really get the car I really wanted. I took what I could! Everyone was friendly. My only problem is how much I pay monthly. I pay way over what I think I should for a 09, and why do I have to make bi-weekly payments. I've only had my car for a month and I'm already looking at other cars. I'm wasting money with DriveTime. Oh and not to mention the mileage fees!!!

The woman who helped us was named Merideth and she was absolutely wonderful and very pleasant. The financial guy (I believe his name was Collin) was cocky and unfriendly. If I do not recommend anyone to use DriveTime it would be due to his rudeness.

Couldn't be happier with the friendliness of the employees and the service they provided.

Greatest, most honest, car buying experience. Try it! You'll like it! Thank you DriveTime.

I'm happy with my purchase. Got the car wanted and didn't have great credit and needed a car ASAP and they help me out. Quick and easy and stress-free. I recommended it to my mom and friend. Peace!

Ford Focus 2014 - Excellent attention of Jonathan ** and Mark.

I kept putting money into the car I was driving just to get from point A to point B. Due to my credit issues I just knew there was nothing I could do. I made an appointment with DriveTime not telling anyone of my intentions and popped in really believing I wouldn't be able to get into another/better car and just get turned down again. I struggle with credit issues from past experiences and really wanted to change that. I found the vehicle I wanted, was approved immediately, and less than 2 hours later I was on my way home with my new car! Talk about NO HASSLE. And it was fun! Joey was very helpful, honest, and supportive. These people know what they're doing. Thank you Joey & THANK YOU DRIVETIME!!! Who knew buying a car would be so easy, anxiety free, AND fun. YAY for me!!!

Mr. ** was great at helping us find and pick our new car, very friendly and the whole staff was great. I would recommend DriveTime to all my friends and family looking for a vehicle.

The overall experience was good. I went in a second time to get a deal done which was time wasted. If the first representative had worked with me it could have been done earlier.

I had an amazing experience with DriveTime. Vladamir was awesome and everyone in the dealership was extremely helpful even when I came the very next day after buying to trade the car out. I really appreciated the streamlined service.

Laura ** was awesome. She made buying a car fun and easy! I will buy all my cars from her!

Niece was our sales person. She was very professional. I enjoyed working with her.

The customer service at the Capital Blvd location in Raleigh, NC is very exceptional. Brian ** was very nice and made it fun to purchase a car from DriveTime.

It was awesome. Great people.

Very polite and professional, excellent service.

My experience at DriveTime in Stone Mountain Georgia was very good. The Salesman was very informative and professional. I would recommend the dealership to my friends and family.

Very wonderful people at the dealership.

Very good experience.

Just got the truck a week ago and the transmission is bad. Now I have to take it to a shop and now I have no transportation to get to work. Your vehicles need to be better looked at before they're sold. Thanks for nothing.

I really enjoyed my experience at DriveTime. Everyone was so helpful!!! I love my vehicle. I save on gas now. My children have plenty of room now. I will definitely recommend DriveTime to my family and friends. I'll be back to purchase another vehicle when I'm done paying for this vehicle. I'll probably get another vehicle from DriveTime.

I've never met a kind honest individual, who was patient and wanted to make sure I got into the right vehicle. His candid approach and cheer set the tone whether to move forward or not with the purchase of the vehicle. I was very pleased, so was my brother. Definitely recommend that they specifically visit him when looking to buy a vehicle. Thank you DriveTime for hiring him... he's awesome!

Absolutely satisfied with the service and my car. Friendly staff! Will definitely recommend to all my friends!

I was impressed with the integrity with which Mr. ** handled my need for a new used SUV. I was with him for four hours while he helped me get set up in a 2008 Mercury Mariner, 4WD, V-6. Having driven it now for five days, I have a few concerns: I can't get the dome light to come on except manually. The rear view mirror seems to be stuck on night time. I can't get the daytime setting to work. I don't know what type of gasoline it takes, I forgot to ask David ** that and there is no manual. How can I get hold of a manual for that year?

Me and my husband went to DriveTime in Arlington @ 821 E. Division St & financed vehicle almost a year ago through the **. She was very helpful, Now the vehicle is having all kinds of problems. I called the warranty company & they won't fix anything. It's over $3621.14 to get the suv fixed & We don't have that kind of money. I went in to ask "Could the vehicle be switched out?" ** was so rude. I will never do business here again. Besides we have never been late on a payment, So we will surrender the vehicle back to them tomorrow.

The associates were helpful and kind. They had a wonderful smile and worked efficiently. It was a pleasant experience.

Overall I am pleased, don't say something will take 15 mins and then it winds up being 30 or more. After initial online processing, the phone call from the corp office was a waste of my time, not much happy. The constant ringing my phone from corporate after I signed papers and got the charger home is very annoying. The dealer needs to get a better car detailing crew! For the money I paid the car should have been a lot cleaner.

Hands down the worst car purchase experience of my life. I was left waiting for someone to help me for over an hour. My original salesperson was with another customer so I was handed over to another salesperson who was indifferent and unfriendly. Twice the car battery died during the transaction forcing the dealership to order another battery. I was promised battery would be delivered first thing in the morning, which it wasn't. When I was finally able to pick up the vehicle I was told that I would just have to "sign and drive". This "sign and drive" process took over 2 hours, much of this time was spent sitting at an empty desk waiting while sales staff joked around and played games.

I am a first time buyer at DriveTime. When walk in at the Drivetime on 1901 SW Military Dr, the salesman was very helpful. Was able to get me into a car. But I have to say everyone at the dealership was very nice. And took the time. There was no rush at all and didn't feel pressured. I want to thank Drivetime for doing their best to get me into a car.

Ms. ** was great and very professional.

Very satisfied. I love my new car.

I got approved and drove off with a Plush 2012 Chevy Impala yesterday. No hassle whatsoever. They went out of their way to help me quickly from start to finish. Anthony ** & Mahealani ** in particular. They treated me great, as people should be treated & made my experience the Best to-date in my 41 years. Give DriveTime in Downey, Ca. a call 5629409360 & ask for Anthony today! Tell them Stanley ** sent you!

Adrian was extremely helpful in helping me find a new car. I would recommend Drivetime to everyone I know.

Great customer service!! I didn't think I would be able to get a car, let alone the car that I wanted. They even adjusted my down payment and monthly payment to fit my schedule.

Very helpful. Thank you Jamal, Patrice, and Cedrick from 45... thank you so much.

Even though I have to take the car to the service department it was an overall great experience. It was fast and easy to get to my new vehicle.

Capri was great and she helped me get into the car that I wanted and needed. I am happy that you have associates that take the time and listen to the needs of the customer. She was not like a sales associate. My experience was AWESOME! CAPRI ROCKS.

I recently bought a 2009 Toyota Corolla from the Newport News, VA location. During the test drive, there was a creaking while turning and Heather was very prompt in making sure it was fixed before purchase. I went through Kadim and he was very helpful in finding the perfect car for me based on my requirements. The car has low miles, and is perfect for me.

I would like to say Thanks to Lorenzo, Matt, all the people at DriveTime, Beechmont. They made my experience very pleasant. Not your typical Car Sales place. I test drove several cars before selecting the one I bought. They have a lot to choose from. Not pushy. They take the time to make sure you are satisfied.

In Feb, I purchased a jeep and the experience was amazing. Jamie made a huge impact in my decision to purchase. She was friendly from the first time I called the whole way through the process. A few months later some issues occurred and I cannot say how pleased I am with the whole team. They all stepped in and made it right. Jamie again was by my side the whole process. It could have been horrible but with this team they made it wonderful. I am so thankful for the team especially Jamie!!! Thank you all so much for all your hard work and extra time worked.

Your team was friendly and really made the experience enjoyable. Jamarcus was straightforward and honest about the whole process. He listened to my wife and me. Found just what we wanted and got us on the road. It was great.

I thoroughly enjoyed the experience. The folks were friendly, not pushy and made the experience fun. The paint touch-up they did on the car that was fully disclosed helped make the car look new. The only negative was the no-haggle price. It was $3,000 over Kelley Blue Book. When you have bad credit like I do, they are already going to make money on me with the high-interest rate, but to also pay $3,000 over a reasonable rate is a bit much and feels like I'm being taken advantage of. This was not true for every car but it was for the one I picked. When I mentioned it they said the car was priced competitive based on their investment in the vehicle.

Best car buying experience I've ever had! I would definitely recommend DriveTime to my friends, family, and coworkers! Everything was perfect.

Everyone was nice and helpful. I had a good experience dealing and would definitely recommend people here.

My experience with DriveTime was awesome. My salesman Zachary was awesome. He explained the process thoroughly. He was readily available to answer all questions. He even picked me up to complete the sale.

I absolutely loved my experience at DriveTime. Laura ** at the Alta Mere location is a Godsend... As a first time buyer she made the entire process so easy. I'll definitely be recommending DriveTime and Laura to all my family and friends!

You guys sold me a car with a bad transmission. I purchase on 9/4/2015. On 9/5/2015 the transmission goes out. So I try to return the vehicle less than 24 hours and I'm told I can't use warranty. Also not suppose to go past 70 miles (even though I live 30 miles from the dealership). So after paying you 1000 dollars of my hard earned money I'm stuck with a car I can't even drive my first two weeks of purchase. By far my worst car experience ever. I also filed a complaint with the BBB. Only bright spot was my salesperson Brittany. Micheal ** the store manager was dishonest and rude.

More training for SM. Everyone needs to be on the same page. When something is told to the customer everyone should know and should be done. Ultimately it was, however it took me the customer getting upset before it was done.

Patricia ** did an amazing job helping me get a car the other day. Went in wanting a specific car, which unfortunately they did not have in Houston but she got a feel for what I wanted and went from there. Had me test drive the 2009 Nissan Altima Coupe, which I loved and is the one I got. Honestly, couldn't be happier and that woman deserves all the credit for it. She is definitely an asset to your company!

I'm glad that I stopped by DriveTime! They helped me get into a new vehicle just like that! Thanks DriveTime!

Had to bring my car back to the dealership for repair and let's say I was very aggravated with my experience. The outcome was sufficient but not 100% as it should have been. Better communication amongst managers and salesmen is needed especially when selling cars to consumers. Nothing should ever leave the lot incomplete!

My daughter bought a car from Drivetime in Houston in February 2015. We are now in September 2015 and have yet to receive the plates for this car. I have called several times and no one seems to know what is going on. I don't know what to do!

I recently traded in my Cadillac for a leased Honda from DriveTime. "$215 every two weeks and to be paid on every other Saturday", stated the salesman. 9/4 I walked outside to found out they repossessed my Honda. So I catch a cab to figure out the problem. They put me on with the leasing customer service number. She then tells me this a "no grace period car". They say they gave me a courtesy call but no records on neither me or co-signer phone log. Very rude non-helping employees at the towing place. They gave me the run around over the pick-up information. Salesman gave me false information. DriveTime is really a big rip off and it's sad they are not being 100% with customers. I know this situation messed me up bad.

I have visited Plano and Red Bird locations with no issues. Management at Arlington far less superior. They ignore their customers when they come in and leave you waiting unnecessarily. Sadly the general manager sets the bar as the poor leadership starts with him just sitting behind the counter with his head down while he gets ESPN game alerts on his cell phone. Every expected outcome that was promised by corporate and other locations was unfilled by GM ** in Arlington. DriveTime has always been good to our family but this guy really was undesirable to deal with. Disappointed..

I went to DriveTime in New Castle, DE. I was at first worried they might be a shady buy here pay here place. I was wrong. They make you feel relaxed and break everything down so you understand. The sales rep Donald ** was great. He answered all my questions and I didn't feel pressured.

Was so very excited with my new auto! The salespeople went above and beyond in getting me a car! I appreciate all the help everyone gave me. Not to mention each was a handsome man!

I'm a single mom of 4 who took my paycheck into Drivetime to purchase a car. The salespeople were very shady and pushed me into a van that broke down and the motor went out the same week. I purchased it on Thanksgiving Day, then told me that the warranty that I had just purchased would go toward fixing the motor in a van that I had only drove for a week. The kicker is that if I would have allowed them to use the warranty to fix the motor then if the motor went out again it would not be covered in the future. That's funny. Why should I pay for repairs on a van that I had just got. So I was told they would allow me to come into the dealership and pick another car. They lied when I made it into the dealership. I was told that I was not going to get my downpayment back and this big ugly gas guzzling van was drove up to the front door of the dealership, and I was told to take it or leave it and there would be no refund.

I bought a 2006 Jeep Commander in March 2015 and 3 days later I had to take it in to get the engine and transmission replaced. After a month in the shop I picked it up and it just turned off on me while I was driving. Turns out extended warranty doesn't cover it. Now I have to pay 400 for repairs. Also on my car report it states that nothing is wrong with it but the repair shop told me that it has fire damage. I will be reporting them to DMV.

I went in to get my Sorento. They were very inviting and made it one of the best car buying experiences I have had. I will definitely recommend to friends and family. I will definitely be going back when it's time for another car. They did everything they could to try to lower my payments and they offer great benefits.