DriveTime Reviews

Drive Time North Little Rock, AR - My experience was great, no pressure. Britney ** was my sales associate. She was very helpful, very nice and answered all my questions. All my cars will be bought here in the future. Hopefully Britney will always be there!

First I will start off by listing Pros and then I will do Cons. Pros: Customer service was EXCELLENT. I'm from NC but brought my vehicle in SC... I came down initially on a Saturday to the Greenville SC location. I had already went online and got my approval and someone in the Arizona office contacted and said it was true that I was approved. I went down and we was greeted at the door, took my proof of income etc... etc. I had already seen the vehicle I wanted online so I wasn't interested in anything else... just my Equinox. I was allowed to look at the vehicle and do about a 15 mile test drive.

We bought the car a year ago. It has bad head lights that are 400.00 each. That the warranty won't cover. Then a proportion valve went bad on the brakes another 1209.00 for that repair which the warranty didn't cover. Now the tie rod ends are bad. Another 600.00 to replace and once again warranty wont cover. And power steering hoses are bad not covered. And last but not least door sensor is bad. Another 300.00 to be fixed and not covered. This is the third car bought from them. First 2 were great but the warranty company has changed since then. So my advise don't buy from DRIVETIME OR BRIDGECREST. YOU WILL GET RIPPED OFF.

My experience with DriveTime was AMAZING!!! And we absolutely LOVE LOVE LOVE our new car. The whole process did not take long. The staff was very helpful and friendly. Our sales rep Amanda was GREAT. I will be recommending everyone I know to give DriveTime a chance.

First of all two years ago I purchased two vehicles from DriveTime with full intentions of everything being great. Well that all changed my one vehicle needs new brakes every other month and my other vehicle physically hurts me to drive and that is only the half of it. About a year or so having the vehicles my husband and I have fallen on very hard times and have had to chose to pay car or rent and food, rent and food have won. We asked for some help repeatedly from Bridgecrest like reducing payment or moving late payments to the end of loan and we kept getting same answer of "sorry you are in a hardship we can't help you until you are out of the hardship."

Well here we go...bought a used Volkswagen Tiguan 6 months ago from DriveTime. Week 1...sun shield on the sunroof broke. Week 2...oil pan gasket failed...100 bucks! Week 3...it blew a coil pack and stranded me...150 bucks. Week 4...blew 2 more coils packs...100 bucks. I figured out how to fix it myself. Stranded both times! 2 months in...water pump failed...stranded...100 dollar deductible. 4 months in...another water pump...stranded. 5 months an oil pressure sensor failure...85 bucks. 6 months in...came out from work and the oil pump failed...it stranded me again! Needs new engine. DriveTime's warranty company sent a horrible used engine from a junk yard that was leaking from everywhere.

I bought a minivan Aug 2015. Three months after buying vehicle I reapplied and was approved for 17500. When I went to same dealer w/ down payment I was told it was against their policy to have 2 financed vehicles for single person. So this shows on my credit. Then in Oct 2015 my dad passed away and I called for payoff. Told me payoff 16500 even though vehicle only cost 10500. Would not take off interest even though paying cash.

I would have to say my experience was pretty good. My salesman was polite and knowledgeable and everyone was friendly. I guess the only thing I didn't like about it was the high interest rate but that's not DriveTime's fault, it's mine. Thanks for helping me get a car.

CONSUMER BEWARE!!! I have never heard of a company completely denying fault. I am sure this review will never be seen by the public eye, however, I am going to attempt it anyway. When paperwork is presented that clearly proves a car was rightfully insured, the insurance company confirms they notified the lender regarding the insurance, and the company still determines that you were in the wrong... definitely tells me to beware of and tell everyone I know about the experience of not only having your car taken two weeks before the lease ends, having your driveway and lawn tore up by the "repo" man, having to go an entire weekend without a vehicle only to be told you have to pay over $600 to get your car back because Drivetime screwed up... No no no. Check all your other options before ever going with this company!

Everything so EXCELLENT!!! MIQUEL and Andrew was very professional and help me though EVERYTHING and I will be back and I will send other people to them. Everyone in that location was very nice, treated you with respect and welcomed you plus worked with you.

Good experience second time around. Salesperson was professional and very knowledgeable about vehicle. I did not know how to work the lights or open the gas tank... or have not seen under hood. I have to read book to see how to open hood. I guess experience is the best teacher.

We had bought this 2013 Nissan altima almost a year ago and have nothing but issues from it. Then it catches on fire while driving and the flames go out. The insurance company says they can't cover it because they can't see where the flames came from. So DriveTime said to have it taken apart to see if it can be found. Still can't find it but you can smell it. Even the adjuster told them this. Also it's not driveable because it's a fire risk and if it's driven my insurance won't cover the car.

Johnny was the one that helped me buy a car. I felt that his approach was very professional. I was on the fence about buying a car and he helped to get me to commit to it. Buying a car has been very important to me, and I really needed that extra push to get me into it. Overall I would recommend Johnny to anyone that I knew that was looking to purchase a car.

My experience was so amazing and easy. After totaling my car and having to go through the process of purchasing a new car and worrying about the stress of it this was super amazing and stress free. They got deals on what I wanted and could afford and that made it so much easier.

I had a great salesman. He went above and beyond to get me in the car I wanted and he did a wonderful job!!! The payments are a little pricey but you already know that going in because they are there to help people that don't have the greatest credit. They have a pretty good selection and did not disappoint.

My sales advisor Antoine ** was respectful, friendly and helped me select a vehicle that fit my lifestyle. He was very professional and I am glad he worked with me during the entire process. He made several calls to let me know the status of my purchase.

Still trying to understand why I could not get the price of the car I pick... I was told that I will be paying 100,995 which was on the car the day I pick it out. The day I came back to purchase the car the price tag 100.955 was still on the car. But I went to sign the paperwork. The car was 11.200.00... This is not right. Then the manager told he could change the price because my rep did not place something on the day I look at it. Then tell to bring the car back for the next few week for gas... I will never purchase a car from you guys again and I will my problem on social media... To let guys know not to come to DriveTime. I feel I should have been sold the car for the price that was list on the dashboard. Very dissatisfied with my experience. This not the way to lead customer.

DriveTime delivers as promised! Very helpful staff, and they do what they advertise they do, no gimmicks, got a great low mileage car with best warranty I have ever seen for a pre-owned vehicle. I advise anyone looking for a quality vehicle to see them first. Purchased my car in South Bend Indiana. Thanks DriveTime!

We had a very awesome, friendly and professional lady help us. Her name was Amber... My husband is very bad at making decisions and her and Brian were just so great with explaining every detail to him and that was what made him make his decision to get our beautiful car... Thank you so much.

I enjoyed my process of car shopping here. The salesman Christopher was very nice and patient. He took his time and did not rush, which helped me enjoy my experience even more. Love my Toyota! I didn't feel rushed or pressured at all. He answered all my questions and served me appropriately.

Merwan ** was just an awesome person... He was extremely polite, professional and have such a vivacious personality that made my car buying experience at DriveTime pleasant! He took time and listened to what I was looking for in a vehicle and delivered.

The guy who help us get a vehicle, William ** did a terrific job. He did everything he possibly could to make sure we left with a new vehicle. Thanks Will. I will recommend DriveTime to all my family and friends.

Most awesome place to buy a car ever. Went on the website, saw a few cars I loved (didn't think my first choice would be there). Thanks to our salesman I GOT MY CAR!!! Was so excited can't wait until Valentine's day when I can pick my new baby up!!! For sure will do business with you all again.

Everyone was very helpful and the car is great. I enjoyed working with my sales agent Van. The process was efficient and pre qualifying online was easy and speed up the buying process. I highly recommend buying a car at DriveTime. I wish the downpayment was a lower amount. I took awhile to save that up.

They gave me a car that had too much miles and I only had the car from less than 2 months, and I have the most problems with it. I am dealing with Customer Relations right now to get it fixed but I would not tell anyone to come to DriveTime.

I worked with Valencia initially but everyone there is great and fast. I was able to get into the vehicle I wanted with no hassle. They even held the car for me for the week for only $100. They are very nice and attentive team. I would definitely come back when it's time to upgrade. Everything was explained thoroughly and I did not feel rushed nor like there was anything I couldn't ask and I was provided very in depth and friendly responses to my inquiries. The whole team at the Oxon Hill dealerships is amazing!!!

All about the sales and not the customer. Roderick was hateful, and raised his voice at me. After he had my daughter who has a disability to sign they were hateful to me. I wouldn't buy another car from this lot.

My experience was truly a great one! The representative I worked with provided great customer service. She explained the process clearly, was courteous and patient with my questions. She was very personable which put me at ease as purchasing a car can be a stressful experience. I would highly recommend to friends, family, and co-workers to consider DriveTime when they are ready to purchase a car.

Was greeted by Jeffrey when I entered the building. He also was the one who helped me to locate a car to meet my needs. I knew exactly what I was looking for. He tried to find me a car with features to accommodate me & my 4 little dogs. He did locate a car on your lot that I liked & meets my car needs. The one who took my payment & the one did the paperwork at the end were also very efficient. Everyone in the office was very friendly. My encounter with DriveTime was very pleasant. I found a Hyundai that I liked. It meets my needs. Thank you. I have purchased many cars over my lifetime. I have to say this was the easiest it has ever been!!!

Was a pretty smooth transaction other than being at the dealership for 4 hours. All the paperwork was turned in the day before so not sure why it took so long. The car was dirty and unvacuumed so that was a letdown. It also had no gas so we had to drive the salesman to the gas station and take him back so that took even more time...

Aaron was amazing with helping me find my next car. He helped me understand everything from the awesome warranty to the GPS app. He was very knowledgeable, understating and patient!! Thank Aaron and DriveTime for helping my children and I get into a new dependable vehicle!!

From the time I was greeted at the door to the time I purchased my vehicle (2013 Chevrolet Spark) my experience was EXCELLENT!!! I have never had such an experience with car dealerships like this one. They made you feel like you were part of the family. No high pressure sales tactics! No unexpected fees added to your contract without showing you options! Everyone was so nice. They would greet you when they saw you! Would highly recommend DriveTime to everyone.

I had a very good experience at DriveTime. My sales rep was super friendly, everything was easy, and I'll definitely recommend this place to others. Everyone in the office was nice, offered us drinks numerous times. The whole process was very simple.

We purchase a truck. Charissa ** was very nice, patient, helpful and helped us find what we wanted. She explained all the paperwork with us and had us test drive several cars before we made a decision of which one we wanted to go with.

I have been buying car for 17 years and this was the greatest experience I ever had honestly. I got the car I picked out and very happy with payments and most of all my sales lady Ms. ** at Temple Hills location. Thanks DriveTime.

This was a huge step for me and Aleks made me feel comfortable and ensured me I was in good hands, even when the first car I drove made terrible noises. With his help I made my first purchase as a newly independent woman.

Excellent service. The staff was very professional, they made sure all my needs/wants was meet. The inventory/selection of cars was excellent. The down payment was not bad at all. Making monthly payment was set up easy. The staff went over all documents/making sure you understand.

If Kalyb hadn't been the person I was dealing with, it probably wouldn't have been as pleasant. He is upbeat and easy to deal with. The downside is, as much as I tried to send everything ahead of time, answer every question asked, and give ample time to work out financing and terms, the process still took me about 2.5 hours or so. I had wanted to see 2 cars, one was brought over from Katy. However, the other one on the Southwest lot was then sent to Katy. That confused me a little, as I had wanted to decide between the two.

Emeka was my salesperson and was very helpful and courteous. It was a pleasure doing business with your company. I was told no by other dealers but Drivetime was so different from to others. I received an approval online and they backed up the guarantee of getting me into a car.

I want to thank my salesman Martin ** and also the Arlesha ** for going above and beyond their duties. I know it took time away from their family and second job, and I hope both will forgive me for keeping them away, but I greatly appreciate all that they've done! Not many places will do that for a customer. If anyone needs another vehicle, please come to DriveTime, especially in Newport News. The experience was one I will always remember!!

Everyone at the Augusta that I dealt with was extremely polite and very helpful. I would definitely go back to purchase another vehicle and I would recommend friends to as well. Don and Christmas were outstanding and went out of their to help me.

I was very satisfied with the complete professional quality of the service at DriveTime in Pelham, Alabama. Anthony ** did an excellent job of helping me with my requests for the type of vehicle I needed. I would definitely recommend them to everyone looking for a new car. Also, Eli and Carlo were very helpful at the dealership when I was there on 01/20/2017. Anthony responded quickly to all of my phone calls and emails in an expedited manner. I was very pleased overall.

I very dissatisfied with the service I received from DriveTime. The rims on the 2011 HHRLT were weather beat meaning multiple places on the chrome rims had corrosion. I spoke to the sales rep before I drove off the lot. Was told the person that could handle the complaint wasn't available. I came back the next day & was told it wasn't really anything that could be done. I then found a few numbers on my paperwork that I called & were given the run around also. I then called Drive Time Service dept explained to them my complaint. I was told to bring it in so they could take a look at what I was talking about. They agreed that the rims were in bad condition. They took pictures to email to their boss. I was told I would definitely be receiving a call from a supervisor.

It is already an uncomfortable place to be in where you have financial difficulties or credit challenges. Because of those challenges, it's so much more effective and greatly welcomed when your sales rep operates with patience and understanding. Kelvin did just that, and he was very professional and respectful both over the phone and in person. He went above and beyond to give me great service, to include waiting for me to drive from Gainesville and arriving late to his son's birthday party because of it. I personally worked as a New/Used Vehicle Sales Associate, and I know the tricks and sales behavior. Kelvin's skills are exceptional, yet sincere. I appreciate the help.

Went to the Montclair location and was assisted by Josh. He was very friendly and helpful. The car I was looking for was located at another location and Josh worked hard on getting it and going over everything. I will be happy to recommend DriveTime to friends and family.

The convenience of how DriveTime operates is very beneficial. I referred several friends and family members because going through DriveTime is great choice.

This was the best car buying experience I have ever had. The staff were all professional, courteous, and knowledgeable. The entire process was quick and easy. I am very happy with my purchase. I will definitely recommend this dealership to others.

Charles was a huge help to my husband when he purchased his car this past Saturday. It was a very smooth process, and we were completely satisfied. I will definitely look into purchasing a vehicle from here in the future. I'm recommending DriveTime to anyone that's interested in buying a car. Thanks so much!

My overall experience at DriveTime was pleasant. The salesperson was very nice, and easy to talk to, as well as everyone else that I had to communicate with. I would definitely recommend DriveTime to my friends and family.

My experience was great. My Salesperson, Best was professional, kind and courteous. He made sure my vehicle was in perfect working condition before I took it home. I was very pleased with his service. I have recommended him to my family and friends. They are going to purchase vehicles from him in the very near future. Thank you!

I'm grateful. I was in my new car quicker than I thought I would be. I did my research on the vehicle I wanted and they were receptive to my inquiries. Also: SO glad I had gap insurance, worth every penny. Would recommend DriveTime to anyone and everyone who values honest transactions and a good sale.

Had a good salesman Roland **. Thank you. The customer service was very good. The transactions were very good. Everything went well at the dealership. The people and management were very accurate with all of the process and the process were very smooth with my transactions.

Todd **, at your Concord location. Was very helpful, and explained in detail the processes of the car buying experience. He showed me many different cars, and even took the time to take me to another dealership to get the car I wanted. All of the staff at this location, were extremely nice and professional. This was by far the best and painless buying experience I have ever had.

They were very friendly and helpful. They went beyond anything I would have expected. I will go back and tell my friends and family about them. They even included my children in the experience and both of them enjoyed their time there and my son said he will come back to them for his first car.

Although the overall process was fine with regards to the customer service, finance, etc. I am not happy about having to come home and detail the SUV we purchased. The outside had been washed, some time before. Certainly wasn't exactly clean but it was ok. The interior on the other hand. Dirty. I mean really dirty. Gum in a cup holder, had not been vacuumed in who knows how long, the interior windows were filthy. Trash was found in door pockets. I asked about it being cleaned before we took it. Was told they don't have anyone on staff to clean cars, they use a vendor to wash them occasionally. At most they could do was vacuum it, which wasn't done.

After purchasing my first vehicle from them in October and having a wonderful experience, I was involved in an auto accident and my car was totaled 3 months later. Thank god for the Gap Insurance! Within 4 days of the accident I was able to go back to the dealership and Amber assisted me in finding a better car than I originally had. I was able to come with no money down to the table this time and Amber had me into my new vehicle and out the door in 3 hours. Thanks again Amber!

The customer service was great and professional. The attention toward the customer was personal and they took good interest in the individual. It made me feel important and confidence that the salesman was going to put into a vehicle that I had requested.

My experience with Drivetime in Richmond was great. They helped me with everything I needed big or small. It was also a very quick process which I enjoyed well. Thank you so much for your help. Thank you to the employees that helped me as well.

My experience was great. Zach was a very great salesman. He keep me informed on everything until my truck arrived at the location. Am so grateful of his service. I will be recommending people to DriveTime because I had a great experience with this company.

At first, my experience was not good but I will have to say Charles went above and beyond to fix the issue I was having and I must say he did well. I am very pleased with my new ride. Kudos to Charles. I and my mom are very happy with the experience. I would have given him 5 stars if not for the issue.

We had a great experience. We found the car we liked. The crew went to work on the numbers. Was very fast at getting it all together. We wanted to think on it all. Called the next day. Went back. Told them we had a few questions they answered them for us. We ask to pick the car up on Monday. We decided to pick on Friday instead. Called ask them to get the car ready. They did and we have a new car. They were all great to work with.

I went to the DriveTime off military hwy, great customer service, nice smile and friendly environment. They helped me get my first car without a problem. Jordan helped me and he was amazing. Greatly recommended. Thanks guys.

My wife and I had a great time purchasing a vehicle from you. Everything from signing forms to the contracts was explained very thorough. Thanks to Jamarcus for all he did. High 5 to him and all the DriveTime Team. Appreciative!

It was absolutely amazing, Randall went and showed me cars within my budget and specifications, and did everything to ensure I liked the car I got as well as got one within my price range. Everyone was helpful and so friendly and the experience cannot be compared to any other dealership. Needless to say I will definitely recommend everyone I know who needs a car here. Thank you guys so much.

Everyone at DriveTime in Pensacola, Fl went out of their way to make sure my purchase went as smooth as possible. They were very fair with me and did not push me to buy anything, but did guide me through my different options, we eventually landed on an extremely nice Toyota Camry, with low miles and very clean. I would not hesitate to purchase a vehicle again from them, no matter what my credit situation is.

This was easily the best experience I have ever had with buying a car. The staff was friendly and knowledgeable. They were not pushy during the process but they kept in good time with getting back to my questions. I'm very busy and I am on the phone most of my day but my sales rep (Kyle) emailed back and forth with me. Gave me everything I needed to get into my new car quickly. Great car, great price, great customer service. That's all you need to know!

They found my wife the car of her dreams at a price that I can afford. Brandon and Eric were a great help! Great selection with affordable monthly payments. They walked me through each step. They even delivered the vehicle to my wife. Thanks for everything!

Awesome people and great service. It was simple and painless and I am so glad I left with a car and it being the one I wanted. I would recommend anyone I know to go there. They also have a great selection of cars.

I went on 1-14-2017 to look at vehicles I might be looking to purchase. Joey from the East Colonial drive location in Orlando Florida was my salesperson. He stayed in communication with me regarding my approval until I could get to the dealership. He, along with John, Adam, and Lelitza made this the easiest car I have ever bought. John pretty much sold me the truck I bought, a Ford F150 unseen. I saw it thru DriveTime's web page, as it was at their Brandon Florida dealership. I got a great deal, low down payment, and a monthly payment I can afford. I will be back again for my next vehicle. Great place to buy from.

I'm extremely happy with my purchase!! I was well informed and got to choose from an array of different car selections. They worked with me and made sure I didn't leave until I was in the perfect car. I love the features that come along with my purchase. Thank you.

This was by far the best car buying experience I have ever had! The staff was friendly and our sales rep was very knowledgeable about the car we bought! I will recommend to anyone! They have several locations and vehicles to choose from!

Salesperson was Jessica. Her attitude was friendly, very helpful, patient, very Knowledgeable and she provided a pleasant atmosphere. Yes I would recommend DriveTime to others. She provided information for questions we asked. She assisted us in areas where needed.

My sales associate was Angel **. And she lived up to her name. She was very friendly and personable. With the help of her associate Gavin they did their best to close the deal and I am pleased with my purchase. I am a picky person and she was beyond patient and understanding. I would recommend anyone to visit this location and ask for Angel or Gavin.

I went in to purchase a vehicle and worked with Matthew **. He was great at explaining the process and made it very pleasant to buy from there. Awesome people and awesome service. Very professional and knowledgeable staff. They do whatever needs to be done to get you in a car.

I will never forget DriveTime and the wonderful experience we have had there. I purchased a vehicle on 11/30/2016 and 41 days later the timing belt broke -- they worked with me diligently to get the issue fixed. I was placed into a different vehicle and the process was so easy and Jonathan ** (who assisted us both times) was absolutely WONDERFUL! Silverrock was also wonderful to work with. I couldn't have asked for better service. Will recommend and will probably get another vehicle down the road from the same location. THANK YOU!!!

Where do I begin? My auto loan matured on 12/31/16 with a balance owing and I fully understood that as well. Last night I submitted my normal payment and noticed two different amounts owed so I called today to figure this out. I was reminded that my loan matured (which I knew) but then the representative proceeds to tell me that I have 90 days to pay the remaining balance if I ever want to see my title. If I pay it off AFTER 90 days I will NEVER receive the title to my car, my car will be considered illegal to drive and I'll never be allowed to sell or register my car (the representatives EXACT words).

The lady Erica ** was very polite and she answered all of our questions. Even when we kept asking she wasn't mean at all. I give her 5 stars. She was very helpful and when we kept changing our on what car to purchase she didn't get mad. Thanks Ms. Erica.

I'm extremely happy with my purchase!!! And the service was outstanding. I'm recommending everyone and encourage all to buy their 1st or 2nd car here. You will not regret it. Thanks DriveTime. The people here are very professional and made my process easy. I couldn't believe the choices I had to choose from. Every car was clean and the price was in my budget.

I purchased a vehicle from DriveTime on Friday. John was an excellent listener, he knew exactly what I wanted and made sure I got into that particular vehicle. Everyone was friendly and courteous. I got out of the dealership with my car in a little over 3 hours mind you that I also did test drives too. Way to go DriveTime dealership!!! They also call and do follow-ups days after to make sure you're loving your vehicle...

I am very pleased with my purchase. I love the car I just bought and the salespeople were very friendly and helpful. I purchased a 2006 Chrysler 300 and it runs like new. Thank you DriveTime of Downey, the best place to go car shopping.

This is my second time purchasing a car from DriveTime. The staff was friendly, they made the process so easy. They have a nice selection of vehicles and their facility is awesome. I would recommend them to anyone who is in need of a car. I would definitely purchase a car from DriveTime again.

Overall my experience was great over the phone and in person. Isaac ** was awesome. He was friendly and very helpful. DriveTime is the real deal. The staff is nice and very helpful. They all had smiles on their face. They help get me into the right car for a nice price. The sales manager was excellent. I would recommend this place for anyone who is in need of a car and looking for a low down payment and car payment. Great job the advertisements or no gimmicks. When you apply online it tells you if you're approve and how much your down payment is and it's the same in person.

On the whole, an excellent experience, even though the first vehicle had to be returned because of a broken irreplaceable part. Pet peeve: neither vehicle had mats and neither vehicle had been professionally cleaned. Also, as a part of the vehicle test prior to signing, we did not turn on the radio. If we had, I would have heard the blown passenger speaker, which makes listening to either the connected phone, the radio or media music impossible. I will see if silver rock will cover it, but I am doubtful.

The entire group at DriveTime in Corpus Christi, TX is amazing! They helped me through a tough time and stayed on top of things every step of the way! They made a frustrating time easier for me to get through. I owe them all a huge THANK YOU!! I will definitely be talking them up and sending as many prospective customers as possible their way!!

The experience I had at DriveTime was so easy and relaxed with no pressure as you would get at typical car dealers. Everyone was welcoming and friendly and patient with any questions asked and they have a popcorn machine and pop corn is my favorite snack.

Truly enjoyed the experience of purchasing a car from DriveTime. My Sales Person, Tanya, and Financial Manager, Patrick, were both a joy to work with. They truly listened to me and helped steer me toward the perfect vehicle for my family.

This was the best car buying experience I have ever had or even heard of. Usually when you have low or no credit you are treated very poorly, but we were treated amazing! We dealt with Uche, the finance manager, and a lady whose name I WISH I could remember because she was AMAZING (please look her name up and giver her credit). All 3 were great and we appreciated everything that they did. They were extremely thorough and very open and helpful. Thank ALL of them for their EXCELLENT service! if I could tip them I would have!!!

Everyone was friendly and great with any questions and concerns I had. I had a small issue with my car the day I bought it. However the warranty that came with it covered it and now everything is fixed and runs great! The young man who sold me my vehicle was very knowledgeable in vehicles and answered all my questions, also made sure I got what I wanted for the price I had in mind.

Jessica and the rest of the crew at DriveTime in Gladstone Kansas City mo 64118 they were awesome and went above and beyond for me and I can't express enough on how much I'm thankful for them helping me out when no one else would. Thank you.

Malik ** was the most pleasant salesperson. We have been looking for the right car after facing a terrible car accident which totaled our car. We faced many unprofessional salespeople at other dealerships where we spent hours and never went home with a car. Malik was kind and patient and walked us through the process swiftly and without any issues. We walked away with the car we wanted and have referred Malik and DriveTime to other friends who are in the market for a car. Thanks Malik and DriveTime for a pleasant experience.

Phil from DriveTime was very professional and treated me very well. The whole group was awesome. Made this experience as easy as possible. I will recommend them to my friends. The vehicle was clean and in great shape. A big thank you to Shawn and Phil for the great experience.

I had a great experience. My salesman, Chris **, was excellent with everything from getting my paperwork done to putting me a car, I was happy with, and he didn't try to push a car on me that I did not want. GREAT job well done.

My salesman went above and beyond to get my in my new car. He did a wonderful job. I will recommend anyone I know looking for a new car to visit my salesman. They stayed later just to help me.

Jennifer ** was my sales and finance person. She was amazing at communicating the deal that was best for me and options I had not considered. The process she provided was smooth, informative and professional. I got the SUV I was looking for on a great deal. Highly recommend anyone to give her a call.

I had an awesome saleslady by the name of Bkai. She was so so nice. I was nervous with it being my 1st car thinking if things was going to go wrong. Bkai and her manager really helped me and I walked out with a 2006 Dodge Charger. I loveeeee my car. Thanks DriveTime. Thank you Bkai and manager. Thank you.

My salesperson, Cedric, was very informative, patient, and down to earth. He made my car buying experience fun and non-stressful. I REALLY appreciated that. Normally a car buying can drag on for hours and can be stressful and boring, but it wasn't like that at all at DriveTime. I started to get a little discouraged, thinking I wouldn't find anything I liked. Then Cedric suggested the Dodge Dart. I sat in it and loved it immediately. So again, a big thank you to Cedric... and DriveTime!!

Meredith was extremely friendly and helpful. She explained everything thoroughly. Went out of her way to make us happy along with the rest of the staff. They all went out of their way to make experience a pleasurable no pressure buying of a car.

I never write reviews but I don't want anyone to make the mistake I did and buy a car from DriveTime! I have spent countless hours on the phone with DriveTime and Avirex their warranty company. They sold me a Jeep Compass that I have put thousands into since I bought it. They have put 3 transmissions in it and still the light is on and I can't drive it on the highway. Now they want me to take it to another mechanic to get their opinion. Meanwhile I'm stuck and every time I try to call to talk to them I get someone new who has no idea and just sounds like a customer service robot. Don't buy from them. The only reason they have good reviews is because they take money off what you owe on your contract if you write a good review. I have already spoken with an attorney and they have a contract you sign when you buy the car that is like 20 pages long and pretty much says you can't sue them for anything. Don't make my mistake!!!

WOW!! I have never been treated with such respect, patience and just old fashioned excellent customer service before anywhere else like my experience at DriveTime. Miguel ** and Andrew ** made an extraordinary team getting the job done and assisting in the expedient enjoyment of me getting just what I wanted. Great job guys!

I bought a 2007 Honda CR-V from DriveTime on Dixie Hwy. in Louisville Kentucky. Nick and Tarek were great and very helpful in getting me into the car I wanted. Everyone at the dealership was very professional including my first contact from Devon. I will tell others about Nick and if they are looking at buying a car to go see Nick and the Drivetime team in Dixie Hwy. Thank you.

Faith ** was a wonderful representative for DriveTime on the corner of Alma School and Broadway in mesa, AZ. With this being the first time buying a car from a dealer, it was pretty straight forward. I also enjoy the marketing tool the company uses to obtain consumers in that they don't put the down payment price on the info sheet on the windshields.

My wife and I unexpectedly came into the car market. Our car was totaled and we needed something affordable, reliable, and QUICK! Having two cars is extremely important for us and time was running out before the start of the new week. Vaguely, I remembered an AD I saw on TV for DriveTime so I visited their website where I was able to easily and quickly find out if I was approved. It was nice I could do that BEFORE going all the way out there. We arrived about 6 to the Olathe location where we were greeted very warmly by Sales Manager Trinidad. He was so friendly and professional. He took us to Katie **, our sales rep who then helped us into something that fit us and our budget perfectly.

Van was excellent. Thanks everyone at DriveTime for helping. I'm glad I came here. It only took 2 hours for the whole process. I'm forever grateful for all your hard work in helping me get a new car. Not to mention it was low miles and a great car note.

My experience was GREAT!!! THE CUSTOMER SERVICE WAS AWESOME!! Courtney ** and the entire crew at the gulf freeway office were GREAT!!! I would recommend 10 friends and family!! Thank you thank you!!! Thank you once again for the great assistance we greatly appreciate it.

My experience at DriveTime is like none I've ever experienced, which is certainly a good thing. I felt like everyone was being transparent with me, and worked hard in meeting my needs as far as what I was looking for in a car as well as what I wanted to pay. I like that they sit down with you and talk numbers and what you can afford before showing you cars on the lot. They only show you what you can afford. Thanks DriveTime for helping make my car buying experience as painless as possible!

My whole experience with DriveTime the night of the purchase great. The staff was courteous and kind. The vehicle I had originally picked and was told there was one on the lot turned out not to be available at all. I was also told that as long as my income was 2000+ the amount of deposit I had would work. It did not. The vehicle I chose at the time was a decent deal. I'm unfamiliar with buying vehicles. I have a vehicle and a very, very long time I feel like I was swindled. I got the car home the next morning. I finally got to drive around and really look at it. It was very dark and cold the night before. The interior is horrible. Very dirty. Stained seats. The overhead was all steamed up. The engine vibrates really bad when idling. The sun visor on the driver side was held on with a nail. Blue Book value for this vehicle a little over 6000. The vehicle has 108000 miles plus the 2008 my payments are higher than I wanted. Vehicle's condition is horrible.

Yesterday I purchased a car from DriveTime and I have to say, it was hands down the least stressful, most pleasant car buying experience I've ever had. From start to finish Ronnie and David were professional, friendly and committed to helping me find and finance the car I wanted. I will definitely recommend them to anyone looking for a vehicle!

From the time I completed the online app to driving off the lot everyone was very helpful and made purchasing my vehicle easy. Staff was not like other car lots where they hassle you and they allowed me to take my time.

Inaccurate information. No one had taken responsibility for their mistakes. A few of the so called sales managers didn't know how to talk to you as a customer. They didn't care about my situation. I appeared at the dealership 4 times before I was able to finally drive the car off the lot because every time I came to pick it up it was something else I needed. This could have been taken care of from day one.

My experience at DriveTime antioch location was as best as any car buyers could hope for. Justin and Quinton were both very fair and help me get what I needed in an vehicle. No pressure to buy and they got what I needed. Willing to work with anyone. Please stop by and see them. Great service.

I bought a car at DriveTime. The person that helped me was awesome, outstanding, brilliant, superb. I think her name was Asten **. I said, "wow," she wiped off the snow for me and so much more. You hit the lottery when you hired her. She is amazing.

Britney ** was excellent. Very Good customer skill. Have refer 2 more friends to her. Score would be at 500. Never once did she turned away. She kept working with me. Let me know everything I needed to know good and bad but most of all she knew what I needed to make it work so once again I appreciate her time and patience. My niece and my friend is in the process of purchasing a car. I will always remember her excellent professional service. Thanks again Britney **.

Car was very dirty. Air filters needed replaced. They were very dirty. Maintenance was not done on this car. Had to have timing belt replaced. Was making noise. Needs tune up. People were very nice but they need to clean and do inspections on their cars.

She was so helpful and explained everything to me. If I had any questions she answered them for me. Erien went through every information about the car. She found my favorite color and I love the car. It rides so smooth. Thanks so much Erien for my first new car.

Well I put this short and simple. I had two jobs. Needed transportation. Someone told me to try DriveTime. Put in all my information and they said I was approved for **. Went there, showed them the paper and we started looking at cars. The first 3 cars I went to look at, they could not get them started. So as I am sitting with their rep in his cubicle. I saw a Scion tC that just came in. Looked at the car, liked it. Decided to go with that car. I put 1500 down and the car was a total 14,000. 2011 Scion tC with 85000 miles. Here's where they get you, my loan rate came up to be 26%. Per diem (Per day charged interest) $8.24. The loan total came up to be around 16,500. With all the stuff they added in and yeah you can't take those options out. I don't or wouldn't even use the extra options but still could not get them off. Now I'm stuck on a 6 year loan while paying $425 a month on a car that is not even worth half of that.

Let me tell you about my experience at the Live Oak, TX Drive Time location! When I tell you it was beyond amazing! Words cannot express how happy I am with their Customer Service and able to get me approved with a car I very happy with! Picture it, San Antonio, TX, Christmas 2016. So before I went to Drive Time, I had a 2009 Dodge Charger that was paid for. I bought it brand new in 2009. Let's fast forward to December 2016, a week before Christmas. My Dodge Charger engine light came on. So, dealing with the holiday approaching, I had paid all of family gifts and was left pretty much broke, not knowing what to do. As my engine light came on, my Charger started to act extremely weird and had me nervous to drive. I had to get to work and needed my car. So I would only drive it to work, hoping that I would get there safely.

I was very pleased with my transaction. The personnel in the store were friendly and courteous. The transaction went very smoothly. I definitely would recommend this dealer to anyone. They kept me informed of all aspects of the transaction along the way.

Initially, I should have known there may be issues because upon arrival at the entity, the first greeting from my Salesperson Nick was "you just getting here?" This after travelling over 80 miles. He later apologized for the comment. I return on the third day after purchase to exchange my vehicle for the exact same vehicle but two years newer. The reason I thought it would not be a problem is because the 2013 Spark purchased was $300 higher than the 2015 Spark that I wanted. Logic and reason would dictate that this exchange should not have posed a problem. Even though the Finance person and other Sales Staff initially indicated it could be done, it was not done and could not be done unless I added an additional $100 to the previously paid $500 for the 2013 Spark.

It was my first time financing a car or even going to one of these places. I was nervous and excited at the same time. The staff was friendly and Ms. Antonia and the gentleman assisted me thru the process and stay late with me to ensure I was in a vehicle. Thanks guys.

DriveTime staff were professional and patient. Being approved for a vehicle was so simple. My credit score did not matter. The car selection was vast, I bought the car that I wanted. The payments were affordable. My car was clean shiny and had a full tank.

I had a quick experience that lead to my new vehicle. Very professional and efficient process. I liked that from my search to being qualified by DriveTime I had appointments and phone calls from your team to confirm my appointment. The paperwork requirement was very efficient and fast.

I purchased a 2015 Chrysler 200 limited from the Brook Park, Ohio DriveTime location. Dexter ** was my salesman and I can't say enough good things about him or my experience. It was the best car buying experience I've ever had!

Shayla was beyond professional... She was a true blessing. No harassment and she above and beyond to make sure I was satisfied. She is a force to be reckoned with and she will go far. I will recommend others to buy because it is a no hassle situation.

I am extremely happy and satisfied with the purchase of the car and how they explained the whole process till the very end of the purchase. I would recommend DriveTime to friends and family. It's hard to buy a car when you have bad credit but they assured me they could get it done and they did.

Excellent customer service friendly. It was hassle free and quick processing. All aspects of the contract were explained to me in detail. A checklist walk-through was performed in order to ensure my satisfaction. Staff really care for customers. I will definitely recommend DriveTime to all my friends and family.

Had a no hassle and got what I wanted not what I had to take experience. Would like to thank you for the car I got. Everything works. Was explained everything I needed to know about warranty. The staff was very nice and ready to get things rolling. Ty.

Terrawn & Jerrell made me feel comfortable compared to all other dealerships I have visited. They made sure I was happy & satisfied with the car that I wanted, and let me test drive multiple cars that was in my interest. These guys really works with you. The sales managers Paul & Michael was friendly also. Thanks guys.

The Ford Fiesta that I purchased has turned out to be a lemon and I am not happy with my car. I wish that DriveTime would have been more diligent in examining cars before they resell them!!! I want to exchange my car for a new one!!!

Milan and Kaitlyn were amazing! They both took at least 2 hours after closing time (The night of their Christmas Party) to make sure my vehicle was in great condition and I was satisfied. I would recommend them HIGHLY!!! DriveTime accepted my credit rating and my low down payment. I am hoping to be able to use them again in the future.

Brandon, Kurt, Chris, George and Elliott were great. They helped me with my whole experience. Very patient, kind and helpful. They took the time to come get me, help get something took me back and pick me up the next day. I was so appreciative!

Everything is good but my SUV is great. I want make sure check ok... My SUV have little problem from aux won't start as clear we listen to music. You can fix this or going to shop to fix this from aux?

This purchase was truly a tram effort. I was looking for a style, presence, and image. My salesman Keith was amazing. Everyone in this branch seemed to share my desire to obtain my goal, seek, acquire and obtain the perfect car for my lifestyle.

I think the process was a little unbalanced, and a little frustrating misleading. I say and feel this because although I at first qualified for zero Down when I applied online, however I was later advised at dealership on Camelback Rd in Phoenix, Az. that in order to be financed I had to pay a down payment of 300 which I put 100 down as a holding deposit and 200 to finalize the deal. I did not expect this. I then in 21 days not 28 as told originally by the sales guy, then I have to have my first monthly double payment in for January. So personally speaking it's a little misleading from the online application form to the in person experience. All in all I am happy I was worked with and got the vehicle. Just a little shocked I was told nothing down based on good credit and later told I had to put something down which I did and was in the total amount of 300.

Courtney was an awesome salesperson. She went out of her way to help me get into the best possible vehicle for my needs. She was great. I would recommend her for future people to buy a vehicle on the future. I will definitely go back to her for my future purchases.

Bought a truck back in January 2016 from DriveTime. The third day of having the vehicle had a side wall blow out. Had to replace all tires. They were dry rotted no reimbursement on this. At the time the tires were put on DriveTime was advised that the ball joints were also bad on the truck, still no help. Shop noticed there was no Missouri safety or Emission sticker on the windshield. When DriveTime was confronted on this they could not find that paperwork nor did they offer to take care of that. To this date 12/30 this Emissions cannot be found nor the safety. Still there was a vibration in the truck and I tried to get help on this.

Tia ** and Nicole (the Manager) were awesome!!! Thank you both for making my 2017 start off with hope and happiness. If only I knew about DriveTime months ago. THANK YOU!! THANK YOU!! THANK YOU!! I will definitely be promoting your company and making my referrals.

Representative was nice. I was interested in cars at different locations and was told that they can get the cars. I sent an email two days ahead to let them know which cars I was interested in from other locations. When I arrived the cars were not there. It would be nice to let us know ahead of time that the cars cannot be at requested location until process started. I ended up getting a car at the lot, but it was not what I was really interested in. But staff was nice. Process went smoothly. I will send referral. Also, had to wait for car to get washed and no car mats included in car.

Thank you. Your dealership and works are great. I love my vehicle. Thank you very much! Audrey was good and she showed the car very well and check the car good. Price of car was good too. It runs great. Smooth ride and neat inside, love the seats and very thankful. Thank you.

I was very pleased with the service and with the overall car buying experience at DriveTime. I will definitely be referring my friends and family. I was impressed with the selection of quality cars they had available there to pick from. I am happy with my selection and glad I choose to go to DriveTime for my car purchase.

Drivetime is the most professional car lot. They explain everything and answer all questions. The services they offer are amazing! I got the ride I wanted at a price I could afford. I got to pick the cars I wanted to test drive. Also any complaints were immediately addressed. The staff is friendly and very understanding. They also listen to your needs.

My Review of Capital Blvd DriveTime Crystal1987. 12/29/2016. Reason For Visit. Sales (Used). "SCAM ALERT and LIARS". Gather round ladies and gentlemen and listen to the tales I have to tell you about these small brained people at DriveTime in Raleigh, NC. So first thing is First - they are rip-offs. Second - they have no brains in their head. Okay so we went to get a car there. They quoted it as one price on the phone and it's different with longer payments. So we had no choice but to get it. By the time we got it home (2 hours away) the check engine light was on. So we bring that overpriced piece of junk back because DriveTime was telling us the warranty company would cover it and the warranty company was saying it was DriveTime's responsibility and they wasn't going to touch it.

When I purchased my 2007 Honda Accord in January, 2014, it was a pleasant experience. I needed a car badly, and the staff was very friendly and helpful. I wasn't aware of my credit score and because of past problems, I was unsure of approval. A friend recommended DT so I thought I'd check them out. I got approved for the car I wanted so I purchased it. Now, I wish I would have read the "fine print" and did a more thorough search for a new car and sought other options elsewhere. I recommend to people thinking about choosing DriveTime to READ the fine print and really look at what they're charging you for the car before you sign those papers. I am now 3 years into the loan. I am now driving a 10 year old car that is only worth maybe $4k/5k and I still owe over $10k on it.

I was approved, when I doubted it could happen. I had a very good experience. My salesperson Courtney ** gave awesome customer service, as well as the finance gentlemen. They made everything easy and understandable. Courtney answered every question I had, plus some!! He was very informative as well! I would definitely recommend others!!

Everything was perfect, professional, fair, and handled in a reasonable time...!!! Thank you guys 1000%??? And I would like the two people who worked with me in getting me in my dream car; Which is Ms **, and Mr ** at DriveTime located at 4601 saint barnabas rd. Temple Hills, MD 20748.

Hats off to James @ Alameda - in Albuquerque, New Mexico location and finance person there... They treated us with so much respect and got the deal done, though we arrived late they saw it through. Thank you so much!!! Am please with the vehicle purchase.

Katrina and Brian at the Irving, TX location were really great. They continued to try and work our deal so we could get the car we wanted. My second experience with DriveTime and both were great. Keep up the good work. Thank you. Thank you. Peace.

I recently in purchased a vehicle for my daughter's 18th birthday. The quality of the vehicle and service was phenomenal! Preston ** was our salesperson and he worked with us until we got what we needed/wanted. This is my 2nd DriveTime purchase, so I am a bit partial.

Great experience, very helpful and fast and easy. Awesome customer service. DriveTime is a great place. I will recommend doing to my friends and family. The people there are very nice and willing get to help in any way. I love my car. Wasn't the one that I had looked at but definitely love it.

I asked for a better price and was told that DriveTime does not at all make deals because they know they are "dealing with people who cannot get cars financed," as my seller Arron told me. I was told that I was only going to have to pay a 300 dollar down payment on three vehicles that I test drove then when I decided on a fourth car and we were gonna do the paperwork I was told I had to pay 500 dollars! Before we finalized the paperwork for my finance I asked which of the two associates would be following me to the gas station to fill my car up and I was told that it was policy of DriveTime to only give customers a half tank of gas.

I had great customer service. But, I will say that the vehicles are overpriced. Sad I have to return my vehicle. I refuse to pay 30,000 for a 12,000 vehicle. I heard positive reviews from a few friends. But, they also said they had issues with their vehicles.