DriveTime Reviews

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about DriveTime?
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    Page 39 Reviews 7235 - 7435
    Verified purchase
    Staff

    Reviewed April 20, 2016

    I live in Columbia SC and went to two local locations in Columbia and Charlotte. I felt like the staff couldn't be bothered with my questions and I didn't find them very helpful. I called a dealership in NJ that had a car I was interested in. They were able to help me get all the information I needed on the vehicle. They were very informative, knowledgeable, and friendly. I worked with Adam ** from the Williamstown NJ store as well as Kendrick, Kenny, and Terrence. They made my car buying experience that much better! Absolutely fantastic staff at Williamstown DriveTime!

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    Verified purchase
    PriceStaff

    Reviewed April 20, 2016

    The only issues I had was it took longer than expected and I feel the interest was high. But I'm so far happy with my new ride and the associates were very nice and kind.

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    Verified purchase
    Staff

    Reviewed April 19, 2016

    I have never had such a great experience with a dealership. They were awesome and went above and beyond to make me happy. Darius at the Montgomery location YOU ROCK. We will definitely be going back on our next purchase of another car. Thanks again DriveTime.

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    Verified purchase
    Staff

    Reviewed April 19, 2016

    The service was exceptional. People were warm and friendly and I felt right at home. The quintessential professionals all around. May God continue to bless DriveTime in West Covina!

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    Verified purchase
    Staff

    Reviewed April 19, 2016

    Dexter and his team did a great job helping me find the right vehicle and I just want to thank you for your time and help.

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    Verified purchase
    Financing

    Reviewed April 19, 2016

    Buying a car from you was the best and most pleasant car buying experience I have ever had and I've been buying cars for decades. From Jason to finance to management I applaud all of you. Thank you.

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    Verified purchase
    Staff

    Reviewed April 19, 2016

    I just want to say thank you to all my team members at DriveTime especially Ari and Brandon. They made sure I was comfortable. No pressure in my decision and I got exactly what fits me. This was my 1st car purchase and I would recommend any of my family or friends. Thanks for making my 1st time experience a good one.

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    Verified purchase
    Contract & Terms

    Reviewed April 19, 2016

    The contract signing needs lots of work. The process is extraordinarily long and drawn out. In this day and age, it must be a simpler way especially if the customer has been in prior to do most of the work.

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    DriveTime
    Response from DriveTime

    Hello Denisea,

    Thank you for taking the time out to bring this matter to our attention. I am sorry you did not have an enjoyable car buying experience. We strive to make the car buying process as quick and as simple as possible, however, sometimes that is not always the case. While we understand paper work can take some time to explain, we want to ensure we are providing our customers with all of the necessary information they will need. Our team wants to make sure our customers are not only happy with the vehicle they chose but conformable with the terms of their contract, providing additional details and answering any questions that may come up can sometimes cause the process to be extended.

    I am happy the team was able to fully assist you in finding a vehicle that worked best for you. Should you have any additional questions or concerns, you are always welcome to reach out to Customer Relations (888)290-0148 and a member of our team will be happy to help.

    I hope you have a wonderful day.

    Thank you

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed April 19, 2016

    Kijuan and Fred are awesome to work with, very helpful and professional. Went out of their way to help. Thanks so much.

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    Verified purchase

    Reviewed April 19, 2016

    It was an awesome experience. Derric and Alex and the whole crew were wonderful.

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    Verified purchase

    Reviewed April 19, 2016

    For a second time, DriveTime has come through. Got a nice SUV and very happy.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I was skeptical of the process to start with, but Georgia and Shay in the Union City location were great, very helpful, knowledge and patient with my load of questions. I would refer anyone with tarnished credit to this location and specifically to Georgia. My only complaint and the reason for the lack of a 5 Star review is the actual amount of paperwork once I was ready to pick my car and the actual time it took to produce all the papers.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Had a great experience with buying a car. Staff was very helpful & kind. Even though we were less than satisfied with our first choice when I went in to take advantage of the 5-day trade out policy. Thinking to myself that I am about to go through a lot of red tape. To my surprise I was in and out with my new car in no time. My wife and I are very happy. Thanks Kevin ** and Tim you guys are great!!!

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I'd like to express my deepest gratitude to Elena, Derrick & the DT Team on S. Decatur. As a 2nd time purchaser, I am forever grateful to know Elena and Derrick - their genuine kindness, compassion & considerations w/ customers are only surpassed by their honesty, warm personalities & vast knowledge. I am blessed to know them. Attn Mr. ** & Mr. ** please take notice: You have superstars who proudly represent your fair & honest business sense, good philosophies, and kindness to all at the S. Decatur DriveTime location! Thank you Elena and Derrick for everything. :)

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    Verified purchase
    Contract & TermsStaff

    Reviewed April 18, 2016

    Purchase of a 2012 VOLVO S60 From Concord Branch. I just wanted to thank Earl and Garrett for their assistance with purchasing this car. They were very helpful, courteous, patient, kind, and understanding during the entire process. They made the whole experience less stressful that I imagined and I am very grateful. I would also like to say thank you to Jonathan for explaining the contract and being so polite and kind. It was a pleasure. Thank you again.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I am very happy with my new car. People in charge were very attentive to wait on me all the time and answered all my questions.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Double payments being taken from my account. I would not buy a thing from this company. They do not want to do anything to help their customers.

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    DriveTime
    Response from DriveTime

    Hello Darrell,

    I am sorry to hear of the frustration this matter has caused, I understand how much of an inconvenience having two payments withdraw from your account can be. Here at DriveTime we strive to ensure each customer has a pleasant experience while speaking with a member of our Customer Service Department. I would like to take a deeper look into what caused the two payments to draft and see what type of resolution can be provided. I will be reaching out to you within the next 24/48 hours to further discuss this matter.

    I look forward to speaking with you.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed April 18, 2016

    The help and attention I received from Daniel and Allison was way above 5 stars. They were extremely patient and helpful! Overall it was the best car buying experience I have had and would recommend them anytime I knew someone was looking to buy a vehicle!

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Justin was very patient with us picking out the vehicle we needed. After several hours of test driving and looking at different vehicles we finally picked one out and he remained patient and professional throughout the whole process.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I would recommend DriveTime to anyone. All the staff were very nice and helpful. My sales associate Dwayne was very helpful. I went in, told him the vehicle I wanted and what I had for a down payment and he worked with me and I drove off the lot in the vehicle I went there wanting. I thank Dwayne and all the staff for all their help and for my new car.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Let's start with the beginning, so you can understand the feelings I had at the moment. My wife was driving a beautiful electric blue Kia Optima. Fully loaded. By far the nicest car my wife has ever owned. So, my son was going to Gatlinburg, TN. Oh, yes. You guessed it. My wife allows him to take the car against how I felt. So, yes you can guess what happen next. It was totaled. Everyone was safe, thankfully but in my eyes he should've never been driving that car. So, now you can understand my feelings of caring less to going car shopping.

    So on 4/13/16 my wife and I stopped into DriveTime. It was the 1st time that I have visited this company. The personnel there was totally 1st class and understanding of my situation. At no time did I feel pressured to make a decision I was not comfortable with. Lorenzo, our sales rep answered all my questions and walked around the lot with my wife and I to find the perfect car for my wife and I.

    The lot was due to close at 9 pm and we were there till 11. At no point did I get the impression that Lorenzo wanted to brush us off to get home and I appreciated that. Once we selected the car we wanted they made sure the paperwork was easy and that we understood what we were signing. Two thumbs up with my experience with DriveTime. Thanks to everyone involved for making my wife and myself feeling comfortable with the decision we made.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Let's start with the fact that I was there from 9 am til about 5 pm. It was a very long day. I'm From Seattle Washington and took a flight down there and when I got there I was told the only thing that I needed to do was pick out a car and make a down payment and then I would be out the door - everything else was done. Let's just say that is not what happened. The car that I wanted had brake problems so it was sent to be fixed which took forever but that wouldn't have happened if the cars were prescreened to make sure that things like that don't happen.

    The alternate car that I was looking at that they had on the lot had 6 recalls on it and they had it sitting there for someone to buy - that's not right - they need to have them fixed up before they try and sell it. Also I wasn't told about some of the stray things with the car like when the lights are left on the car it won't start and when the car might seem like it's in park and it's not then it won't start. Other than that Jeremy wanted the car cell and I understand that I was putting pressure on him to get the car together and get it fixed. Jeremy did his best with the product he was given and I will always give him credit for the best job that he did and I want to thank him for the great job and car that he helped me buy. It drives great and I made it all the way back to Seattle with the car I drove it back to Seattle from Vegas.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I loved buying a car at DriveTime. The people were fair and courteous.

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    Verified purchase
    Contract & TermsPriceStaff

    Reviewed April 18, 2016

    From the time I got there to the time I left they were nothing but helpful. This was my first new car. They helped me get my payments to a comfortable place for me. My only complaint in the whole process is I personally believe all of the cost should be broken down before the contract is written up to avoid having to reprint the entire thing because of an unwanted/unnecessary package addition. Otherwise I couldn't be happier with my new car and DriveTime's service!

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    The staff made me feel at home. I really felt like it was family and friends.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I would like to say, this was a great easy experience at DriveTime. Anthony ** is the gentleman who helped me and my wife with our chrysler 300 and, I'm going back to buy a truck. I highly recommend anyone who needs a vehicle to go and see these guys.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 18, 2016

    The experience with DriveTime was excellent. Everybody was friendly and had good customer service skills. Our salesperson Devin was superb.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Everyone at DriveTime in Fairfield was awesome, from the lady at the counter to the salesmen to the manager. They made getting a car an easy process.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    I had an awesome experience at DriveTime. My salesperson Fallon ** was very helpful & made car shopping fun.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    Just wanted to say a quick thank you to Lucas for all the extra work he did, and for going out of his way to make sure I was able to drive my Toyota home. He even went the extra mile and helped me find cheaper insurance. I had a very strange situation because another car lot had refused to hold up to their warranty so I sent the car back. I still had a repo hanging over my head. DriveTime didn't hold that against me. I'd recommend them to anyone that needs a car. You guys are awesome!! Thank you.

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    Verified purchase

    Reviewed April 18, 2016

    I got there at noon and did not leave until after 4pm. Should not take that long to buy a car.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for taking the time to leave a review about your dealership visit. I want to apologize for the time the process took. Buying a vehicle is a big decision to make, and can sometimes be a time consuming process. We want to be sure our customers are shown different options available to them so they can make a decision that they will be satisfied with. Once a customer has made a decision, we like to ensure they understand all aspects of their lease or purchase, and have the opportunity to review the paperwork, prior to completing the sale. I appreciate your feedback on this and will be forwarding it along to the members of management at the dealership location you visited.

    Should you have any additional questions or concerns, please do not hesitate to reach out to our Customer Relations Department at 888-290-0148.

    Thank you,

    Natalie - Customer Relations

    Verified purchase
    Staff

    Reviewed April 18, 2016

    Both gentlemen were very polite and patient. Made a very stressful time not so stressful.

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    After going all over town, I was very happy with the service I received. My salesman was very helpful and willing to do everything he could to get me in a car. Shout out to Jonathan ** – best salesman ever!!!

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    Verified purchase
    Staff

    Reviewed April 18, 2016

    DriveTime staff made me feel very comfortable and Taylor help me find the right car for me. I am very satisfied and happy with my new car. They were very informative about all the details. Thanks Taylor and Gary for your help.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    My wife and I were very happy with our salesman Tyler. He was great, helpful, and explained everything perfectly. He worked with us and helped us find the best car for our family. We would buy again for sure! Ron another salesman was also just as awesome. It's nice to go to a place where the salesmen aren't pushy and truly want to help! Thank you from the **!!!

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    Reviewed April 17, 2016

    Just bought a 2014 Altima - Really nice and the purchasing experience was satisfactory. Drove the car home and heard a knocking sound on the driver's side wheel at the front. Called DriveTime and asked if I should bring it back for them to check out the problem. I was told to take it to Pep Boys who services their vehicles and get them to inspect it. Took it there and found out I have to make an appointment. Mind you I'm still within the 5-day window to return it and get my money back. After reading a number of unsatisfactory ratings about poor experiences I'm really minded to just take it back and look elsewhere.

    I think DriveTime should've taken the car back and gotten the problem checked out themselves rather than send me to deal with it as I just drove it off the lot. It's not a problem I just created but was already present. In DriveTime's defense - being the number one used car company has its rewards but will always have complaints. However, I have noticed a lot of boilerplate DriveTime responses to what appears to be routine customer concerns about treatment and undisclosed car issues. Reluctantly I will take this vehicle in and see what the mechanic says and based on how that experience resolves will determine whether I remain a customer.

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    DriveTime
    Response from DriveTime

    Hello Franklin,

    Thank you for bringing this matter to our attention, I appreciate the opportunity to address the mechanical concerns you have encountered. I am sincerely sorry to hear you have experienced issues so soon and would like to look into this matter further. All DriveTime vehicles undergo a multipoint inspection prior to sale at our DriveTime inspection centers. At that time, any parts that fail inspection are replaced. However, with pre-owned vehicles, we are unable to determine if or when any future issues may present themselves. For added comfort, all vehicles come with a 30 day/1,500 mile limited warranty and the option to purchase extended coverage.

    Should any future issues arise, we suggest taking the vehicle to an in-network repair facility to be looked at. We are currently unable to address these concerns at our dealerships, as many of our locations do not have the proper facility, tools, or personnel available to diagnose or repair vehicles.

    I would like the opportunity to speak with you further about the issues you mentioned. To make sure all your concerns are fully reviewed and properly addressed, I will be reaching out to you within the next 24-48 business hours.

    Thank you for your time, I look forward to speaking with you soon.

    Natalie – Customer Relations

    Verified purchase
    Staff

    Reviewed April 17, 2016

    I have to say that your Williamstown store staff were absolutely awesome! They were ALL pleasant and made our experience a lot of fun. That would include Kenny, Brian, Adam, the DM and young lady at the front, who I must apologize, forgot their names. They made us very comfortable and the loan process painless. I would absolutely recommend that location to everyone.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    Shaun & Derrell both helped me tremendously. They're fantastic. Would send anyone I know to them for a car! :)

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    Verified purchase
    Sales & Marketing

    Reviewed April 17, 2016

    The associates at DriveTime made my car buying experience truly enjoyable. They were true to the advertisement and better in the way they treated me when I arrived. From my online search to driving off the lot. Could not have expected better.

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    Verified purchase

    Reviewed April 17, 2016

    My experience at DriveTime was awesome. Kevin ** was great. They didn't have the car I wanted. Kevin assured me that it would be there when I got there and it was. I would definitely recommend DriveTime to all of my friends and family.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    Joey was awesome and patience. We took 3 hours to decide on a car out of picking out 2 but he was awesome.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    We had a great experience with Evan and everyone at DriveTime.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    The sales staff was great. They did everything to get me in the car I wanted. The problem was with the amount of time it took from walk in to drive out. It took over 5 hours to get through the process. I can close on a house in 30 minutes!! You need to find a way to streamline the buying process. It also used an exorbitant amount of paper. Overall a great experience.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    Very helpful, got me in the vehicle I wanted, and was very willing to work with what I wanted. Would definitely use again.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    The commercial tell you you can walk in and pick any car and they say they will work with you on what you can afford. I got there. They only gave me 3 cars to choose from and I am paying more than I wanted too but the people at the Columbus location are very nice and helpful.

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    DriveTime
    Response from DriveTime

    Hello Steve,

    Thank you for taking the time to leave a review about your DriveTime experience, I greatly appreciate your feedback. I am happy to hear the representatives at the Columbus location made your visit a pleasant one. However, I would like the opportunity to address the concerns you mentioned. DriveTime is the nation's largest dealer helping people with credit issues purchase or lease great vehicles, and we strive to work with all our customers to find the right vehicle and financing options available. Our approval process is subject to several factors, including but not limited to: down payment, income level, proof of residence, and credit score. Our goal is to provide successful financing options for our customer. For this reason, we like to present vehicles that are feasible for our customer to maintain. However, we also like to ensure our customer's are comfortable with their vehicle of choice. We encourage all our customers to review all aspects of their purchase or lease, prior to completing the transaction.

    If you have any additional question or concerns, or if there is anything we can do to enhance your experience with us, please give our Customer Relations Department a call at 888-290-0148. We would love to hear from you.

    Thank you for your time, I hope you have a wonderful day!

    Natalie - Customer Relations

    Verified purchase

    Reviewed April 17, 2016

    Had a great experience.

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    Verified purchase

    Reviewed April 17, 2016

    The service was awesome. They really worked with me to get my car. Love it.

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    Verified purchase

    Reviewed April 17, 2016

    I am truly happy and satisfied with the service my family and myself received during our visit to the South Lindbergh location in St Louis. Honorable mentions: Robert **, Anthony **.

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    Customer Service

    Reviewed April 17, 2016

    DriveTime is NOT a reputable company. They use illegal marketing practices and harass people with auto dial machines. When you speak with customer service they are trained to lie. It is not a company to do business with. Do business with a local bank and stay safe.

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    DriveTime
    Response from DriveTime

    Hello Collette,

    Thank you for taking the time to leave a review and bring your concerns to our attention. I am sorry to hear that you are not happy with DriveTime’s marketing and the customer service we provide. I would like to hear your story to find out more about why. It is our goal to be as transparent as possible with all of our customers to ensure they feel comfortable with choosing DriveTime. In addition, we strive to provide all or our customer’s with an experience that is both rewarding and pleasant while treating every individual with the utmost respect. It is never our intent to harass with any calls made, and if you feel the calls have inconvenienced you in any way, we would like to know immediately so we can resolve this.

    Unfortunately, with the information provided, I was unable to locate you in our systems. In order to provide you with the best possible assistance, please give my department, Customer Relations, a call at 888-290-0148. I would like the opportunity to assist, and am confident that I, or another member of my team, will be able to address any concerns you may have.

    Thank you again for your time, I look forward to hearing from you soon.

    Natalie – Customer Relations

    Verified purchase

    Reviewed April 17, 2016

    Had a great experience with DriveTime buying my new vehicle. Torrence really helped me thru the process. I am very happy with my purchase.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2016

    I found at DriveTime to be very friendly, professional, informative. Edrika provided excellent customer service and made the process of finding the right car easy and fun!

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    It's good to know that there are businesses like DriveTime that really work on helping the consumer recover from their financial hardships. Positive experience from the moment I walked in the door to the moment I drove out with my "new" car. Staff was polite, not aggressive and very well informed.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    My husband and I loved our agent Remona. She is the bomb diggity! Always responsive when I had questions & stayed on top of things for me. She was very caring for our needs in a vehicle and found us what we wanted. I absolutely adore her. Definitely have my vote for any recommendations.

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    Verified purchase
    Staff

    Reviewed April 17, 2016

    Great Experience. Courteous and helpful service.

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    Verified purchase
    PriceStaff

    Reviewed April 17, 2016

    Staff was very efficient and knowledgeable. I would recommend to a friend and hope to do business again with them. Huge selection of vehicles to choose from and great price range! I am extremely satisfied with all the staff.

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    Verified purchase

    Reviewed April 17, 2016

    George went above and beyond. I was leery of the commercials but decided to take a look. George had me approved in 10 minutes then went out of his way to find the best insurance rate and company after hours for me. I was able to take my car home the same night. I love my car! Thank you so much!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2016

    I appreciated the customer service at the Covington Pike Location. Faith helped me choose a car in my budget. The process was not as lengthy as car purchases have been in the past for me. Very courteous team in the showroom. Definitely will recommend DriveTime in Memphis to a friend.

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    Verified purchase
    Customer Service

    Reviewed April 16, 2016

    I sent an email to you also. It details my recent treatment by your Conyers, GA store and Timothy **. Keeping this short and sweet. I am now sorry I have been a loyal DriveTime customer for the last 3 years. Sorry also that I was meant to feel like I should been begging to have a car sold to me. Furthermore in today's climate of business I would think that making a customer feel important and needed is more important than belittling your customer with an air of superiority. I am a small business owner and I am successful because I make my customers the priority. Not my ego. Thank you Mr. ** for showing the true way DriveTime feels about customer service.

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    DriveTime
    Response from DriveTime

    Hello James,

    I appreciate you taking the time out to bring this matter to our attention, I sincerely apologize for the treatment you received while visiting our Conyers location. Our goal here at DriveTime is to ensure each customer is treated with the upmost respect, as we understand that our customers could have went to any dealership yet they chose to work with us. DriveTime strives to make sure each customers is happy and satisfied with the service they receive, I would like to take some time and hear more about what took place while you visited the dealership. Please rest assured, I will reach out to you within the next 24-48 business hours to further address your concerns. Should you prefer to speak with someone immediately, you are welcome to contact a member of our Customer Relation’s Department at (888) 290-0148 and a member of the team will be more than happy to assist.

    Thank you for your time and I look forward to speaking with you.

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed April 16, 2016

    They made buying a car very easy and enjoyable. It was nice. They treated me and my husband very well. They didn't just try getting us into any car they helped us find the best car for us. So from my husband Ralph and I we thank you very much. And happy driving!

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    Verified purchase
    PriceStaff

    Reviewed April 16, 2016

    I had the best Friday in my life when Darius ** from DriveTime Pensacola, put me in a new vehicle. My experience was outstanding for my first time as a car buyer. Made me confident in my choice and decision. Was down to earth friendly, understanding and considerate. Awesome vehicle, awesome price and awesome process. Thank You for making this happen for me. Truly appreciative.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    The DriveTime team at Montclair store in Montclair, California was simply amazing. They made it easy and friendly, made me feel like a real person. Once again thank you.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Overall experience was awesome. Ryan and Matt at the Olathe store were great to work with. They helped me get into a great little car with very low mileage for a low down payment. I am very pleased with my experience there. Thanks again guys!

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    I am so pleased with my experience at DriveTime. I had heard a lot of great things about the service and I read numerous reviews before I decided to try for myself. Daniela ** and Richard ** were the best. They made my experience completely stress-free. The atmosphere and sales team were friendly and warm. Thank you DriveTime. YOU GUYS ROCK!!!

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Carlos and his manager really worked hard for me. I was able to get everything I needed from them. I never felt like just another random person walking thru the door, they took me seriously and honored my request. Thank you DriveTime and Carlos.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    My experience at DriveTime was great. I was treated with proper care and respect. Don and Chris were very friendly and patient. They seem to really care about their customers. Upon entering my husband and I were greeted with a warm smile. I will recommend DriveTime to others I know that are looking for a vehicle.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Service - Helpful and friendly.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    I must say in my years of buying cars I have never experienced a car buying experience like I did the other night. Everybody in the building from managers to the salespeople, everybody it was good conversation, laughter, nothing but smiles. Everybody was helpful and very professional. I would recommend DriveTime to everybody. Thank you for being Heaven Sent!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2016

    We were treated with respect and staff was very friendly. I believe the man who helped us last was Chris. He is a very good person and I appreciate his help. Excellent customer service. I would definitely refer friends.

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    Verified purchase

    Reviewed April 16, 2016

    Best car buying experience I've ever had. I definitely recommend DriveTime.

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    Verified purchase

    Reviewed April 16, 2016

    I want to thank Maurice and DriveTime for helping me get the car I wanted. I really love it. Driver one is the place where you should go get a car from. They can really want you to help you with a car. Thank you again DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2016

    I would recommend anyone to this dealership. I'm very thankful for Jessica ** she was my salesperson. It was a 2-hour drive from Louisiana and it was well worth it. This dealership has no gimmicks or games. They give you everything promised online and over the phone. I give them 5 stars for excellence. I have a great dependable car and they worked with me even though my credit wasn't very good.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    My salesman was very helpful and stayed in contact with me until I found the perfect car. Great experience.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Jonathan was a great salesman. He answered any questions I had. He helped me pick out my first new car. Thank you Jonathan for all your help.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    I had a great experience with DriveTime. They were very kind and very helpful. Would refer a friend.

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    Verified purchase

    Reviewed April 16, 2016

    When I came to DriveTime I was very happy with the quality of service I received and with the effort they put in to make sure I was happy. Thank you.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Awesome and very easy to deal with and very helpful.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Great service, great people, would recommend anyone to buy a car from DriveTime! I have already bought 2 vehicles from them and haven't had any problems. Great vehicles...

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Service was good. I am very thankful that I was able to get what I needed, and I am very happy with my purchase. Christopher was very helpful and nice. I would recommend DriveTime to my friends and family as a good place to go to purchase a vehicle.

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    Verified purchase
    Staff

    Reviewed April 16, 2016

    Service was good. I am very thankful that I was able to get what I needed, and I am very happy with my purchase. Christopher was very helpful and nice. I would recommend DriveTime to my friends and family as a good place to go to purchase a vehicle.

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    Verified purchase

    Reviewed April 16, 2016

    I can't work with the 2-week payment plan, and are not even spoke to about it. Now payments will be late. Soon as I can I'm going elsewhere, and just give them back their car.

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    DriveTime
    Response from DriveTime

    Hello Louis,

    Thank you for your review, I am sorry for the frustrations your payment schedule have caused. Here at DriveTime we want to make sure our customers are comfortable with the payments they will be responsible for. During contracting the underwriters strive to ensure they provide our customers with all details pertaining to their loan by explaining the total amount for the vehicle, interest rates, payment amounts and due dates. In most cases, due dates are structured around customers pay schedules. For example, if a customer receives their pay check on a bi-weekly basis their car payment will be due bi-weekly. I apologize once again for the frustrations this matter has caused. If you have any additional questions or concerns you are welcome to reach out to Bridgecrest Customer Service as they are now our Loan Serving Company at (800)967-8526 and a member of the team will be more than happy to assist.

    Thank you and I hope you have a wonderful day.

    Philisha-Customer Relation’s.

    Verified purchase
    Staff

    Reviewed April 16, 2016

    I just wanted to say my overall experience buying my car was absolutely amazing. Richard was so nice and understanding. He went above and beyond for me. I'm definitely going to refer people to your location...

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    Customer ServiceStaff

    Reviewed April 16, 2016

    Great commercial. Very misleading... My son called twice to make sure they were actually going to be able to help him. He drove an hour to Plano for some sales lady to treat him like trash. She told him straight up that she wasn't going to help him, if he didn't have $6000.00 down. He had a car to trade in, they said that they wanted cash. WHAT A JOKE!!! When it sounds too good...

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    DriveTime
    Response from DriveTime

    Pamela,

    Thank you for bringing this matter to my attention. I am very sorry to hear of your son’s experience at the dealership. Here at DriveTime, we strive to ensure that each and every customer has a positive car buying experience and is treated with the utmost respect. Please be assured that we will be addressing this matter with our dealership management team for continued improvement on our level of service.

    DriveTime’s approval process is subject to a number of factors, including but not limited to: income level, credit score, and vehicle specifications. Down payment requirements are also subject to these factors, and final approval is contingent on verification of the aforementioned criteria. Regarding your concern with trade-ins, we are able to take trade-ins. However, there are certain requirements that must be met before a trade-in can be accepted.

    If your son has any further questions or concerns, I encourage him to contact our Customer Relations Department at 888-290-0148. Thank you for your time and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed April 15, 2016

    The most pleasurable car buying experience ever! Everyone was professional, yet inviting. Charles added much needed laughter to my day! I would recommend the Morrow location to everyone!!

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    Emeka was amazing! He truly helped us find something we would love! We had our baby with us and the staff was very considerate!

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    Verified purchase
    PriceStaff

    Reviewed April 15, 2016

    All of the staff were very real down to earth professionals. I felt that I chose the right place. My car is exactly what I wanted for the price I needed. Also THANK YOU for having a place for children to feel at home with. The area is perfect for allowing parents to take care of business while keeping kids busy. :) Thank you again!

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    Verified purchase

    Reviewed April 15, 2016

    Malik **, TJ and Wayne were awesome! We had a terrific experience!

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    Salesmen and employees were very professional, helpful and courteous from beginning to end. A special thanks to Cameron and Brad.

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    Verified purchase

    Reviewed April 15, 2016

    Joseph at the Glendale store was just GREAT. Went above and beyond what was needed for the deal.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    My mother and I went into DriveTime just looking to see if I could even get approved for a car, and we were immediately greeted by Steve who helped us the whole time. He was so helpful with us, the poor guy even skipped his lunch to make sure I was leaving with a car of my choice. I was so nervous to make this huge commitment, but Steve made this whole process a pleasurable experience. I recommend anybody who is a first-time car buyer or even anybody who's tired of the pushy salesmen.

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    Verified purchase

    Reviewed April 15, 2016

    It was the easiest car buy I have ever had. Thanks so much to Windy and George.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    Really liked Dexter. Very knowledgeable. Good salesman. Had a brake issue after leaving the lot. They started to grind. Have an appt. to get checked out. Hopefully DriveTime will take care of it. Not Dexter's fault. He was great through the whole process. I think you may need to inspect vehicles a little better. Overall a good experience pending our issue being resolved.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    I never thought I'd be able to purchase a newer vehicle. They made it painless. All my future vehicles will be purchased there. Thank you Debbi for making this one of the best and easiest decisions of my life.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2016

    Well pleased with the service. Friendly people with excellent customer service skills.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    I had the best time buying my car at DriveTime in Riverside. Mrs. Beverly ** was the best. She really knew her stuff and she worked hard to get me the car that I really wanted. Thanks so much.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    Very happy with service. James and Will very professional and exceptional service. Love my car. Will recommend to everyone.

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    Verified purchase

    Reviewed April 15, 2016

    Mostly great. Only bad thing to say was car wasn't cleaned inside and out as salesman stated.

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    Verified purchase
    Staff

    Reviewed April 15, 2016

    Mallory saleslady was best. She even washed the car, checked fluids, test drive three cars with me and my wife. Then she had to change the loan twice. She was so nice. You need more like her. Best salesperson I've ever had. She probably sells a lot of cars for you.

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    Verified purchase
    PriceStaff

    Reviewed April 14, 2016

    Daniel ** in Torrance, CA, he was amazing!!! I would recommend him and his site to ALL my family and friends in need of a car. He stuck with me until he found me the perfect car for the perfect price!! Thanks Daniel.

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    Luis and Salvador was great!! Very professional, answered all of my questions. Helped me pick out the right car for me. I got a Hyundai Sonata Limited, and I love it!!! Thank you so much DriveTime!

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    I had a great experience buying the 2014 VW Jetta. Everyone was very helpful, pleasant and professional... Made the entire experience perfect. Salesman Daniel **, who worked the sale, Salesman Joe, who delivered the vehicle, GM James and especially Ashton **. A big shout out to the entire team at DriveTime.

    Thank you everyone.

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    Verified purchase
    Customer Service

    Reviewed April 14, 2016

    Great customer service. They have a dealer but they need to improve more and imagine to the public, they need to change things to make a great company.

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    We could not be happier with the service we received and the way we were treated at DriveTime. Ben ** was not only very knowledgeable and helpful but he really genuinely cared about our situation and tried to help us out as much as he could. We would definitely recommend Ben at DriveTime if you're looking to find a great car and be helped by a great salesman!

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    I was very happy with the employees that I dealt with. Chris was awesome and has a great personality. I appreciate the help in hard times.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 14, 2016

    The customer service rep was amazing! I got what I wanted & the price is great compared to others I've researched.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 14, 2016

    I had a great experience at the DriveTime location. The sales representative, Lakiesha ** was great. She made the experience great. She was very knowledgeable and made me feel very comfortable.

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    Verified purchase

    Reviewed April 14, 2016

    Drivetime saved my life. Thanks for getting me approved on my low income. Now, because of them, I will be able to get the things done on time. Thank you again!

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    The employees at DriveTime were very helpful and willing to work with my husband and I on trying to get another vehicle. Each person we worked with were polite, respectful, and explained any information we may had questions about and went over all the information we needed to know that was related to our vehicle we were purchasing. Yes I would recommend a friend to go through this company to get a vehicle. Thank you again DriveTime for all you did.:)

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    Services was great and they helped me out quickly and assisted me with the type of down payment I needed with the payments. Turelle & the general manager was great.

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    The experience was good. Rated them a five stars. Would recommend them to friends. They made the experience less stressful. Which is a big deal! Courteous staff. Overall good experience.

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    Verified purchase
    Staff

    Reviewed April 14, 2016

    With just turning 18 and having no credit it was so hard finding a car and being approved. Not only did DriveTime get me approved but they got me into a car I love! The service was awesome and even though they had to stay over for an hour to finish my paperwork they were so kind. Thank you DriveTime! I highly recommend everyone to check here when looking to buy a car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2016

    Horrible, rude, not helpful at all!! I will make sure to tell people not to go here!!

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    DriveTime
    Response from DriveTime

    Hello Janelle,

    Thank you for taking the time out to leave a review. I am sorry to hear you did not have an enjoyable experience while visiting your local DriveTime. We strive to ensure each customer’s car buying experience is both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. I would like to hear more about you experience in hopes to turn things around, please contact our Customer Relations Department at (888) 290-0148 and a member of the team will be able to further address your concerns.

    I thank you for your time and hope to hear from you soon.

    Sincerely,

    Philisha-Customer Relations.

    Verified purchase
    Staff

    Reviewed April 13, 2016

    Great company with an amazing staff who off the bat had a genuine purpose to help us find a perfect vehicle to match my needs. I left the lot feeling atop of the world. DriveTime really care.

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    Verified purchase
    Contract & TermsStaffFinancing

    Reviewed April 13, 2016

    The whole staff was very courteous & professional. The process way very easy. The financing & terms AWESOME! Very pleased with my 2010 Mercedes-Benz. Thanks DriveTime! Easiest auto finance I've ever EXPERIENCED! CHANGING THE GAME!

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    Very satisfied. My salesperson Felix was very professional and the personnel there are very friendly. Thank you for making my experience a good one. Next purchase definitely will be there with you again.

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    I am well please with my purchase. Vehicle seems to be in very good condition and cared for. Staff was outstanding and very professional, in fact Sales Mgr. Josh called me just today to make sure all was well.

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    Verified purchase

    Reviewed April 13, 2016

    I had an awesome experience with Eli and Lance. These guys deserve a raise...

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    It was a true pleasure to deal with the team, Karla and Kiovani (as well as the finance team) Jurgen, and I am sorry I did not get the 1st finance person name. It was quick and painless but they took their time explaining everything in detail. The overall experience was a pleasant one and I hope to return.

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    Verified purchase

    Reviewed April 13, 2016

    I enjoyed most of my time at DriveTime on Winchester & love my new Honda! I would recommend.

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    My experience with DriveTime was beautiful and I feel really good about the car I chose. The staff at DriveTime was very helpful, especially Shannon **. I didn't feel any pressure from the staff and I was allowed to look at cars without any pressure. The paperwork was very simple and easy to follow; Shannon answered all my questions. Overall, the whole staff was very kind and respectful.

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    Verified purchase
    PriceStaff

    Reviewed April 13, 2016

    My experience was very pleasant and everyone was very friendly. They were upfront with everything and I would definitely recommend. The only thing I wish I could change is the extremely high interest rate but overall I'd rate 10 out of 10!

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    I had great experience! My sales advisor Corley ** was awesome!

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    Verified purchase

    Reviewed April 13, 2016

    The process was quick, and not long and drawn out.

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    Verified purchase

    Reviewed April 13, 2016

    My experience started off not so great but was turned around. It was a great experience and I left very happy.

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    Verified purchase
    Staff

    Reviewed April 13, 2016

    I had a wonderful experience at DriveTime! The staff was very patient, as I was a first-time buyer and had no idea what I wanted. They were very helpful and made sure I was happy. I did not feel like it was superficial as it may be for some dealers. I am very pleased with my purchase though DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2016

    Excellent customer service. Friendly! Fast! Funny!

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    Verified purchase
    Contract & TermsStaff

    Reviewed April 12, 2016

    Amii was great! She even came and picked me and my son up! Now that is service! We felt comfortable the whole time and the gentleman who went over the contract was very thorough and friendly. I believe his name is Andrew. I will recommend DriveTime to my family and friends!

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    Very satisfied with your company DriveTime. Would recommend DriveTime to all of my friends, family and whoever is asking for a vehicle. And I would recommend them to Labreem, a dealer very good person and the manager Bernard. Very good people.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    My experience was good at DriveTime. Michelle ** and Sales manager Dayne ** were really good with providing me with a good selection of vehicles that would fit my budget and we're able to work with my budget to set payments on the vehicle that I chose. Because of my experience I would recommend DriveTime to anyone.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    Had a good experience buying our vehicle in Concord. Had helpful, nice people at the dealership throughout the entire process.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    We had a great experience with all the staff.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    Darrell helped me get the perfect truck. He was friendly and very helpful.

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    Verified purchase
    Staff

    Reviewed April 12, 2016

    This being my first time looking at purchasing a car and learning about the entire process was made extremely easy and my entire experience with this company was awesome! They were extremely helpful in answering my questions and choosing a car! Would definitely recommended this company and do further purchases with them in the future!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2016

    Customer service was very professional and friendly; however, the start to finish process of purchasing our vehicle was too lengthy. We are from out of town and it took two days to complete the purchasing of our car.

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    DriveTime
    Response from DriveTime

    I thank you for taking the time out to leave a review. I am very happy to hear you had an enjoyable car buying experience and the dealership staff was able to assist you in locating a vehicle that best fit your needs. I sincerely apologize that that the process took longer than expected. I understand how frustrating it can be to make time to visit one of our Dealership locations and have to endure such a delay. During contracting our Sales Advisors strive to ensure they are providing detailed and accurate information as it relates to our customers purchase, this can sometime extend the amount of time needed at the dealerships. We will be sure to forward this feedback to the dealership in hopes to prevent situations such as this one from taking place again in the future.

    Thank you for your time and I hope you have a wonderful day.

    Philisha-Customer relations.

    Verified purchase
    Staff

    Reviewed April 11, 2016

    Our salesperson was very personable as well as knowledgeable about the vehicles we were interested in. DriveTime has a really good thing going for people in the market for a vehicle. We were in and out in no time at all and couldn't be more pleased with our purchase. Thank you!

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    Verified purchase

    Reviewed April 11, 2016

    Thank you to all the guys in making sure our purchase was easy. We brought one car back and traded for another one but they took care of us!!

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    Anthong and Matt made my car buying experience very easy. I had been there for almost 2 hours and didn't even realize it. They are awesome at what they do! I'm telling everyone who will listen to go to DriveTime!

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    I'm very happy with my purchase. Very happy with the dealership. Very helpful and caring!

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    I had a great experience. Everyone was so helpful and kind. It was so easy to buy a car with bad credit.

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    I am very happy with my purchase. I've been looking at the Audi A4 for a while now and got to find it here. This place was very friendly and helpful. Thank you all there at DriveTime???

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    Verified purchase

    Reviewed April 11, 2016

    The insurance is bad on vehicle that you don't have even a week. Should be able to fix problems if any. I'm just a very unhappy customer.

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    DriveTime
    Response from DriveTime

    Hi Vanessa,

    Thank you for bringing this matter to my attention. I am sorry to hear that you are unhappy with us. I understand that you have been in contact with our Customer Relations Department regarding your concerns. Customer Relations exists to review each customer’s individual situation to provide the best options of assistance available. If you have any further questions or concerns, please feel free to reach out to us at 888-290-0148.

    Thank you and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed April 11, 2016

    The service was friendly, fast and respectful. The salesman (Keith) was very friendly.

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    This was a wonderful experience. Everyone there was nice and friendly. This is only place I would buy my cars.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2016

    Crystal ** was awesome. She went above and beyond the call of duty. Drew was easy to talk to. He was patient as was Chris and that meant a great deal to me. Thanks DriveTime for giving me a chance. But I thank Almighty GOD THE MOST. HE SENT ME TO DRIVETIME.

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    Shannon at the dealership was fantastic. Very personable and also she made the buying experience very comfortable.

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    When I went to DriveTime I never met so many helpful people. They greet you as soon as you walk through the door not knowing which one to choose from but for me mine was already picked. Mr. ** was the most helpful person I ever met. He broke down everything so that I may understand because at the age of 22 we don't know much but I'm glad I've met him. Buying a car from here was like amazing for me. I went a whole year carless and they set me up on installments so that I can pay my down payment which was awesome and I thank them for that. Lastly I want to thank the entire staff for their help in getting me in a car so I can get to and from work every day. Thank you guys so much!

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    Verified purchase
    Staff

    Reviewed April 11, 2016

    Had a great experience. Walked in, was greeted right away and helped out right then. Did all they can to get me into the vehicle I wanted and was very friendly. I recommend them to anyone looking for a vehicle!

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    Verified purchase

    Reviewed April 11, 2016

    My experience was wonderful.

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    Verified purchase

    Reviewed April 11, 2016

    I had a great experience. I really appreciate Linda and all the guys. Thank you for everything.

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    Verified purchase

    Reviewed April 10, 2016

    Thank you. I love my new car.

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    Verified purchase

    Reviewed April 10, 2016

    New car. Amazing transaction. Very pleased.

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    Verified purchase

    Reviewed April 10, 2016

    Overall my service from DriveTime has been great. I love the vehicle I selected. However I began to have issues with it 3 days after purchasing it. I did get the warranty so hopefully the shop is able to fix my car.

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    Verified purchase

    Reviewed April 10, 2016

    Our vehicles we traded in were VERY unreliable and dangerous!! So glad we decided to go to DriveTime!! We were at the office for nearly 8 hours, but it's worth the wait when you have 2 safe vehicles to go home in!! THANKS EVERYONE at the Miamisburg, Ohio DriveTime office!!

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    This is the second car we purchased from DriveTime with John **. We appreciate his time, patience and professionalism with our family to help make sure we got what we were looking for in our vehicles. A huge thank you to John and the staff at the E. Colonial branch.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    Our thanks to Ben ** for such a great job! Couldn't have asked for any better experience. Thanks to Chris, as well.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    If I knew I had to put as much down I would have picked a different car but there was a mix up on what Altima's. One was for 400 down, and the other was for 1150.00 down but the car shown to me I was told it was the 400 down car when it was actually the higher down payment car, but didn't find out or told this in until the end. My helper was wonderful. The mistake was made by his manager. Overall they all was friendly and the process was so long I didn't want to start over.

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    Verified purchase
    Sales & MarketingFinancing

    Reviewed April 10, 2016

    My experience at DriveTime was pleasant with no surprises or pressure. Buying a car can be stressful but I choose DriveTime because it was easy to see the inventory online and because of their BBB rating. I am pleased with my experience with the sales and financing people. I would recommend DriveTime to others.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    I was overall pleased with my experience with DriveTime. Every employee was friendly and willing to help. Process was a bit long but they were helping many people. I would recommend buying from them.

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    Verified purchase
    Customer Service

    Reviewed April 10, 2016

    It was a great experience working with your company. The customer service was excellent and I will tell everyone about the service. Thank you!

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    DriveTime
    Response from DriveTime

    Hello Tiffany,

    Welcome to DriveTime, we are so glad to have you as a customer! I am very pleased to hear that you enjoyed your experience with us, however I noticed you gave us a rating of three stars. I wanted to see if there is anything we could have done differently to have made this a five star experience for you. If so, please feel free to reach out to Customer Relations at 888-290-0148 to let us know. I would appreciate any feedback or suggestions for improvement you may have.

    Should there be anything we can do to enhance your experience with us in the future, please do not hesitate to reach out to us.

    Thank you for your time, I hope you have a wonderful day!

    Natalie

    Customer Relations

    Verified purchase
    Staff

    Reviewed April 10, 2016

    This was the best experience I have ever had with buying a car. They were all very friendly and did not push to put me in something that I did not want.

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    Verified purchase

    Reviewed April 10, 2016

    I enjoyed the experience.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    My wife and I don't have the healthiest credit. Our car was about to die and we were desperately in need of a dependable car. From the beginning when I walked into DriveTime. The experience was very encouraging. Our DriveTime Rep did everything he could to get us into a vehicle. Best place around!!! Thank you DriveTime!!!

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    My purchase at DriveTime was smooth and stress-free. I applied online prior to the in-person visit to the dealership location. Since I utilized the website, when I arrived for my scheduled appointment, I knew which vehicles I was interested in. Once I decided what vehicle I wanted, it only took an hour to be on my way home with a clean new to me car with a full tank of gas! My salesman Philip has a great personality and enjoyable to work with. Also the manager Justin was on point making sure everything went smooth.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    As first time buyers from a dealership, we loved the experience we had at DriveTime. JJ ** was our representative and he was the sweetest person and helped us through the whole process. Barron ** also helped us stay excited through the piles of paperwork and insurance sort out. It was a great experience and I will recommend the DriveTime to everyone I know (New Braunfels location especially!).

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    I love the fact that I was in and out within 4 hours of arriving. If the vehicle I wanted wasn't at a different location I would have been out way earlier. Staff was awesome. Chann my salesman was on point and the manager lady was great as well.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    I enjoyed my experience at DriveTime. Everyone was friendly and helpful. Thank you.

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    Verified purchase
    Staff

    Reviewed April 10, 2016

    I found that Samantha ** to be very helpful and knowledgeable. Elliot ** was great getting me the best deal. My first experience with buying a car at a dealer was very enjoyable.

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    Verified purchase

    Reviewed April 10, 2016

    I couldn't be happier with the experience we had yesterday. The vehicle we were originally interested in was transferred when we got to the dealership, but OJ took his time and helped us find one we ended up liking better. Y'all really take the stress and hassle out of buying a car!

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    Verified purchase

    Reviewed April 10, 2016

    Best experience ever.

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    Verified purchase

    Reviewed April 10, 2016

    Wonderful service!!! Great experience with Cecil... thanks!!!

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    It was very friendly not aggressive and Sean was very helpful.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    DriveTime was very professional and friendly. I would recommend anyone to visit this dealership to purchase a vehicle. Thank you DriveTime.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    He was respectful and knew his job inside and outside. Didn't take long at all. Love dealing with Drivetime at that location. We bought a 2009 Jeep Patriot from Cedric of Garland Road location.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    I would like to say how wonderful it was to be treated so nice, respectfully and all my concerns taken care of. I have told all my family and friends about Tiffany who works at DriveTime mobile. She was great!

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    Everyone was very nice and had great attitudes and manners. We are very happy with our trip and purchase.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    The experience was amazing. I've been afraid to go to dealership because my credit was not good. DriveTime made that fear go away. They made me feel like I mattered. I would recommend to anyone.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    Just an awesome dealership and people, and I am very pleased with my van. They were very patient and helpful, and made it a lot more easier to go through the process, and I as well as my family and husband loves the van, and it's very clean, and drives smooth and quiet.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    My experience was excellent. Niecy was a pleasure to deal with. Timothy explained everything accurately. I would highly recommend them to friends.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    Great. Good with helping us. Very happy to have used DriveTime to purchase our new car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2016

    Thank you all with your customer service and assistance with my new vehicle purchase. Your staff at the Mesa store was awesome and worked hard to get what I wanted and I truly appreciate their efforts. Me and my wife were so blessed to have the staff assistance and the service they show their customers. So thanks again DriveTime for life.

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    Verified purchase

    Reviewed April 9, 2016

    HAPPY CUSTOMER!!! The best experience and satisfied with my purchase.

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    Verified purchase
    Price

    Reviewed April 9, 2016

    We had a very good experience with DriveTime. Adam at the Wendover, Greensboro NC store exceeded our expectations with helping us get the car that we wanted for a good downpayment price and affordable payments! I would definitely recommend these guys to anyone as it was a hassle-free, worry-free, good experience.

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    Verified purchase

    Reviewed April 9, 2016

    They got me into a car while I was building my credit score. The Glen Burnie office has a GM that works as hard with his crew! Shout out to best Davis and James!

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    Verified purchase

    Reviewed April 9, 2016

    Pleasant experience. Easy process. Would recommend!

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    Verified purchase

    Reviewed April 9, 2016

    We had picked a 2010 Ford f-150, found out transmission was need of replacement before we got home, now it's in shop.

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    DriveTime
    Response from DriveTime

    Hello Leroy,

    Thank you for reaching out to leave a review about your concerns. I sincerely apologize for the transmission issues you have encountered so soon after getting your vehicle. All DriveTime vehicles undergo a multipoint inspection, prior to lease or sale, at our DriveTime inspection centers. At that time, any parts that fail inspection are replaced. However, with pre-owned vehicles, we are unable to determine if any future issues may present themselves at a later time. Please keep in mind, if you purchased the vehicle, we do offer a five day vehicle return program for our finance customers. If you are unhappy with your vehicle for any reason, this program allows you to return the vehicle to the dealership within five days from the date of purchase, to cancel your contract.

    To ensure you are provided with the best possible assistance for you concerns, I will be contacting you within 24 - 48 business hours.

    Thank you for your time, I look forward to speaking with you.

    Natalie

    Customer Relations

    Verified purchase
    Staff

    Reviewed April 9, 2016

    My experience with DriveTime was awesome. All of the salesmen were friendly and knowledgeable about the vehicles. Coming in I immediately felt a warm inviting vibe and the mood stayed that way the entire time. Also I left with the car I desired in a reasonable amount of time. This is my second purchase with them and I'm not going anywhere else!!!

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    Verified purchase

    Reviewed April 9, 2016

    I just want to say that James did an amazing job, and when he was busy and Noah stepped in, we were still pleased. The process was smooth and we could not be happier. I also want to mention that Carnage was very quick and respectable as well. Very happy.

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    Verified purchase

    Reviewed April 9, 2016

    Interior. Was somewhat dirty. Needed vacuum and cleaning of inside.

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    Verified purchase

    Reviewed April 9, 2016

    Service was a little delayed once you sign in, also wish the process was faster. I should of physically seen more vehicles available to me rather than trying to see them on a computer screen. Overall satisfied with my choice and the service. Kiarra and Fallon are great!!!

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    DriveTime
    Response from DriveTime

    Hello Jessica,

    Welcome to DriveTime, we are happy to have you as a customer with us! I want to thank you for taking the time to leave a review about your car buying experience. I am pleased to hear that, overall, you are satisfied with your vehicle, and the service you received at our dealership. I sincerely appreciate the feedback you have provided regarding the delay in time and not being shown more of the vehicles on the lot. I will pass your feedback and suggestions along to the management at the location you visited. We are always looking for ways to improve our process and continue to provide excellent service, and I thank you for providing us with this opportunity. Should there be anything we can do to enhance your experience with us in the future, please let us know.

    Thank you for your time, I hope you have a wonderful day!

    Natalie

    Customer Relations

    Verified purchase
    Staff

    Reviewed April 9, 2016

    The two salespeople I worked with were great, made buying a car very easy. Lori and Detroy were the best. Found the car I wanted and needed and I'm loving it already. Thanks for that.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    I HAD A WONDERFUL VISIT. THEY TOOK REALLY GOOD CARE OF ME. They just didn't put me in anything. I had told them what I want and they really work with me to put me in something I want. And also the salesman was amazing.

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    Verified purchase
    Staff

    Reviewed April 9, 2016

    Armon was the best salesperson. He was fast, efficient, and super helpful. Definitely go and see him in Torrance if you're looking to get into a car!

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    Verified purchase
    Staff

    Reviewed April 8, 2016

    When I was referred to DriveTime I walked in thinking I would receive the same answers I have before.. NO! Renata was my initial sales person. She was relatable, and extremely pleasant. Justin broke down everything in words I could understand. Lol.. And in the end Emeka finished up the sale. It only took literally 20 minutes to get approved. My down payment was unbelievable, considering I purchased a 2013 Hyundai with very low miles.. I'm just happy and I can continue to get to my patients. I LOVE LOVE LOVE DRIVETIME! YOU GUYS ROCK!!

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    Verified purchase
    Staff

    Reviewed April 8, 2016

    The whole DriveTime team was awesome, but a special thank you to Amber & Kenny. You guys rock. Thanks again.

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    Verified purchase
    Customer Service

    Reviewed April 8, 2016

    Great overall experience. Good customer service. Great car deals. I recommend 100%.

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    Verified purchase
    Customer Service

    Reviewed April 8, 2016

    This is my third car with DriveTime. Why is it my third? Every car I have from them was terrible so I traded them in within the 5 days. Now not to mention I am 6 months pregnant so I really need to get around. When I first got the 3rd car Ivan the store manager promised me all kinds of things that would be fixed through warranty.

    I called warranty because every time I came outside to go to work my tires were flat. Yes FLAT!! So the warranty says "okay". They will approve it even though it's something they usually don't. Okay good. So I call the warranty and they say they are waiting for DriveTime a customer relations to approve my tires. I call customer relations which is horrible!!! And they say "nope we aren't fixing anything." Literally that's what the man says. Now my tires are only okay if I put fix a flat in them which is not a good thing. Remember I'm pregnant right? So my tires could just fall off at any time.

    I don't think it's fair and I don't think I should have to replace the tires. I've been TOLD they would be approved because I've had so many issues. Smh. I have called the Better Business Bureau and a lawyer to handle it because it's been that bad. I would never recommend going here ever to anyone. I'm going to let everyone I know not to go there.

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    DriveTime
    Response from DriveTime

    Hi Kiara,

    Thank you for taking the time to write a review. I am sorry to see that you are not happy with us. Please be assured that every DriveTime vehicle is inspected prior to sale, and any failed components are replaced. However, as with any pre-owned vehicle, we have no way to foresee if future failures might occur.

    I see that you have been in contact with our Customer Relations team regarding your concerns, and I am sorry that we were not able to reach a desired resolution. Should you have any further questions or concerns, I encourage you to reach out to us at 888-290-0148.

    Thank you and I hope you have a wonderful day.

    Tyler – Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed April 8, 2016

    Thank you to Austin **. He was great. Answered all our questions and helped guide us with the best fit for our family and budget. We love our vehicle and were very pleased with everyone who helped out.

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    Verified purchase
    Staff

    Reviewed April 8, 2016

    My experience at DriveTime was very pleasurable. My salesperson was very knowledgeable. The manager was very helpful. My overall experience was a 10. Thanks.

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    Verified purchase
    Staff

    Reviewed April 8, 2016

    Was my first time buying a car on my own. Everyone made me feel good and was happy for me.

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    Verified purchase

    Reviewed April 8, 2016

    Bought out our vehicle at DriveTime and we absolutely loved our experience!!! Would recommend DriveTime to anyone!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 7, 2016

    The people were great. They help me find a car that was for me. The customer service was off the charts. Thanks DriveTime.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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