DriveTime Reviews

We bought a car at DriveTime and was told after we made the first payment that we could set up our payments on a monthly installments... Well we found out that was a lie. On the 28 of June we was told if we didn't make 2 payments on Friday they would repo our car... We told them what the DriveTime said about the payments and they said that was not true that we had to make payments every 2 weeks. Now that isn't fair. My wife is the only one working because I have too many heath problems to list... starting with my heart and RA and high blood pressure and so on. We have a house payments and heath insurance and normal bills along with our 2 granddaughters we are raising... We need a one monthly payment or we won't make it like we told them at DriveTime in Charlotte NC. Buyer beware.

My husband and I are needing a new car, so he started the process with DriveTime. At first he was told we would have a down payment around $500. So today (June, 28, 2017) he started the ball rolling to buy us a new car. I get a call to confirm my information, and while on this call, I confirm that I am currently staying home with my kids.

Just a word of thanks to the CHRIS & THE DRIVETIME TEAM in Riverside, CA. Chris went over all the details of the purchase and when we got to finance, nothing was "hidden." We were able to ask questions and create "what if" scenarios with nothing unanswered. The approval was very quick and the downpayment and interest rate made the deal very attractive. We purchased the GPS, GAP COVERAGE and their EXTENDED WARRANTY, albeit a bit pricey, but when you consider car repairs and the possibility of having your car totaled by accident, it's worth the extra few bucks to have peace of mind.

I bought a vehicle from there on June 9th and as the salesman was showing us the car the cap to the brake fluid was missing so he went and got one then we test drove it and the car was dirty and smelled. When I asked if they were going to clean it the salesman got air freshener from his desk and sprayed the inside (really) then it was too late to clean it. The next day at the gas station the car wouldn't start and my husband looked under the hood and tapped on the box on the battery and then the lights flickered and I could start it again.

I'm reporting them to BBB. They are the WORST. Without any notification they REPO my brother's car. Before that when he had problems with the piece of junk car they didn't even help with the SO CALLED WARRANTY they have from PEP BOYS. They're RIP OFFS. Charge you DOUBLE for a car that's 10 yrs old.

I emailed back and forth with the customer service department at DriveTime before I went to their closest location since the closest location is an hour and a half away. I didn't want to waste my time or theirs and yet it seems as though that was the case anyway. I called the St. Louis DriveTime and explained my situation with regards to my finances and emails with the customer service department. He said to bring my info and my wife's info up there and we could get a minivan or SUV using both of our info. I was concerned since she had just purchased her car from DriveTime in February so I was surprised that she could qualify for another car again so soon but he said it would be fine and we needed a van. So we made the trek up there today. We had to get a special babysitter since my son has special needs; it's a big deal.

I bought a 2006 LaCrosse from DriveTime back in March 2016 and it was in the shop more than I had it. Motor started knocking 3000 miles later. Took two weeks to get it back then the muffler broke and put a hole in the gas tank. They then decided since the gas tank would be 900.00 they would flat bed it back and take what was paid toward another which was in July of 2016.

The prices are way too high and the customer service is way too pushy and harassing. They changed to another company for billing without notice. If you had auto pay with the original DriveTime your account was stopped and you had to re-register with the new billing, but they never notified you!! You found out when your credit score dropped because of these unorganized so-called car sharks. Better off getting a car from the newspaper or Craigslist. DriveTime absolutely sucks!!!

This is the first auto business I have encountered that does not promise everything to get you in the door and then hit you with a bunch of double talk. Customer service to this point has been great. Philip and Justin were a great help and got me into the vehicle I needed. I would definitely buy from DriveTime again.

Patricia was great, she was knowledgeable and very sweet. A few minor, but costly, issues I found with the car after my 5 miles was usually. Turns out there was 5 nails in the driver side back tire and the passenger side tire, fortunately no nails, needs to be replaced as well since upon closer look has sidewall issues and needs to be replaced very soon as well. It has obviously been driven on flat. The front tires are newer and in good shape, although they could use a balance. A few minor annoyances like the lack of floor mats are easy to overlook, but the half ** wax job wasn't immediately noticeable and a little harder to overlook as there is a slimy residue at the bottom of the rear hatch that clings to your hand if you make the mistake of closing the hatch by grabbing the outside of it, which is easier and more natural the using the handles on the inside meant for it.

We traveled from North Dakota to South Carolina to buy the perfect car and we could not be happier. The staff was amazing and the whole process was seamless. Thanks for a wonderful experience. We will be back for our next car purchase. Thanks Meechelle and everyone else that assisted us.

I came into DriveTime prepared with what I was looking for because I live in a city two hours away and I did not want to waste any time. I took a look at a few cars. I wish they were detailed and cleaned before and some cars did not even crack up because the battery had died I was told. But it took forever for the paperwork to go through and when I did the walk through I had noticed the front tire was low and I was told that air would be put in it and when it came back it had air in it. But when I got in the car the air pressure light was on. I was told that I have to ride in order for the system to recalibrate and I did ride all the way back home two hours and the light didn't go off. So my dada checked the pressure and it was 10 pounds lower than the specs. And one of my tail lights did not light up. This was my first car I have purchased for the lot. Just had higher expectations.

The salespeople were very friendly and helpful. They went out of their way to give us the best deal there, everything was explained several times in detail. I would recommend DriveTime to anyone looking to buy a new car. I would like to commend Garris in Temple store for all his help in our purchase.

The cleanliness of the vehicle was not good at all. Whoever cleans the vehicle don't do a good or adequate job. At least a good vacuum could have been done on the vehicle. In addition I am hearing a clicking in the engine and I feel that it will lead to trouble real soon.

I had an awesome experience at DriveTime. Jordan ** went above and beyond to get me a vehicle. It was the first time I bought one and he made it very pleasurable. He even sang and danced for us. It made me feel more relaxed and not as nervous as I was when I got there. Thanks to the whole team for being so nice!! Thank you DriveTime. I will definitely recommend them.

I had a very good experience with DriveTime. Amber helped me through the whole process and made sure she got me into the car I wanted. I would recommend DriveTime to all my friends and Family. DriveTime really is the best and hopefully when I need a new car I will choose DriveTime.

Excellent customer service! Christopher ** was very knowledgeable about the vehicles we look at. He also patient when it came to the decision process. Most dealers are not as patient and laid back as he was. He worked hard to help get what we wanted and in the car in a timely manner.

I walk in the door of DriveTime for the first time as was greeted and welcome by an agent name Mauve. She served me with the highest integrity and professionalism. My process went smoothly and timely. I would recommend anyone looking for a vehicle to go to DriveTime. Thank you Kayce for your hospitality and my choice of a great vehicle.

I had a wonderful experience. Thanks Marcus **. I was a little disappointed to learn that I would be responsible for my own property taxes and tag expenses. I assume it was because I purchased out of state. Otherwise, great experience.

I had a wonderful experience at DriveTime. Laura ** from the Mechanicsville Turnpike. Laura was great from beginning to end. I got the car that I wanted and am very happy. I would recommend DriveTime to anyone who is looking for a vehicle.

I had a wonderful experience. Everyone was helpful. I would gladly recommend anyone purchase their vehicle here. The employees made me feel comfortable with my decision on my purchase. I think the employees should continue with the wonderful job they're doing.

Everyone was courteous and professional. The only thing I was disappointed with was that they added warranty and gap insurance without asking me first or discussing with me until the last minute. Almost like I didn't have a choice. Other than that, I was happy with how fast the process was.

I went to DriveTime a few years ago to get a vehicle because of my bad credit, the process was seamless. I went back a week ago to discuss getting a new vehicle! The process was even more seamless and easy! I picked it out, the vehicle was moved to that store the next day and I had the down payment a few days later. I've found a place that will always have my business now!

I barely got acknowledgment when I walked through the door of DriveTime Houston NW Fwy dealer. When I finally did I was met by dealer Kelley **, who proceeded to ask me questions in the most condescending way. Almost like she was asking, "What do you want?" No smiles, not handshake, I mean the worst possible first impression I have ever encountered from any salesperson here on earth. I came to this specific DriveTime because I had done business there before and recently had a total loss and a check issued to me from my insurance, so I was ready to buy. Well I asked this woman about a specific car, she became annoyed and said, "What kind of THIS car?" I went back to my car to get my phone to Google exactly what car and she said, "I don't think we have any of those."

My experience with DriveTime was very good! There was a great selection of cars to choose from with the budget I had! Michelle was super helpful in finding the right vehicle for me. Thanks for getting me on the road!

The dealership on Broad Street in Columbus Ohio was great. I had been turned down by Jeff ** and Ricart ** even though they approved me online before I went. Total waste of my time and this was my last hope. Jerrell could not have worked harder to get me approved. The interest rates are high but if you have credit issues that is to be expected. I have read complaints from people who bought 10-year-old cars and had problems. What do you expect... it is a 10-year-old used car! I would recommend to anyone who is in need to go here and ask for Jerrell.

For weeks I checked online over and over looking for the right car. Finally found it in Mobile, called to make sure I could get the 2014 Chrysler 200 I feel in love with for the down payment approved online. Drove 2 hours, got there, loved the car, then was told I needed triple the down payment. Found and got another 200 for $100 more than the internet down payment, loved the car. Drove it home, had problems, called. Drove another 2 hours and had to settle for a car, not the make or model I was wanting. Very disappointed.

Selina ** was a pleasure to work with. She took the time and was very patient with me and my wife. We got the car we wanted and we are enjoying our new car. We would highly recommend DriveTime. Thank you very much.

The new car I purchased had and smelled like vomit. Then they couldn't refund my money back to my debit card. Now I have to wait for a check. This is ridiculous. I will be putting a review up about this experience. I won't be doing business with DriveTime again.

Mr. ** was extremely helpful and made everything so easy and he needs to get more money for how well he is. He explain everything to the T and we will be back to get another vehicle. THANKS AGAIN!!!! So if you guys are looking to get into a car this is the place to go and ask for ** he really great.

DriveTime is overpriced on cars, monthly payments too high so is down payment, even wanted me to go and get a co-signer. They have too big of overhead too many employers. That's why people overcharged, we have to pay more because there are employees just sitting around doing nothing. It doesn't take that many people to sell a car. l that they were there to help people.

Jeff and Mallory were so helpful and very nice!!! No one there was pushing you into anything (like the "normal sales" people at other places). They also stayed later than they were supposed so I could get the car I wanted. So my overall experience was awesome!!! Thank you again and I would definitely recommend you to family and friends!!

Overall satisfied with service and rep (Ryan) who assisted me in the process of purchasing a vehicle. Made the whole process seem seamless from start to end. Even when there was an issue with my insurance company Ryan look for solutions to complete the purchase.

Juan was very help and treated us with respect. More often when you have a life event that cause you to have credit problems. At most places you are treated like a second rate person. Juan was not like this. I had a great experience and love my new to me SUV.

I had a great experience with my car! Mewan was very informative and got me into the perfect car. He even stayed after close finish my paperwork all because I got lost on my way down and was late my appointment.

The salesmen were friendly and courteous. He provided a great buying experience. The best part was it didn't take all day!!! The other associates were great as well. I was greeted at the door and helped immediately. I couldn't ask for a better experience.

My car has to go in the shop already and I just purchased it on 5/19/17. Very dissatisfied with my purchase. The car should have been inspected before it was sold. I wouldn't recommend anybody to this company. They need better cars and service them better.

Joshua ** and the crew was Awesome!!! Being met at the door, Sincere employees everywhere! I will be back one day and hopefully after telling friends where I bought mine they will call you. I felt at ease when Josh was concerned about a vehicle that was easy enough for me to get out off with my health issues and that it was safe to have my granddaughter's car seat!

They didn't wash my car and it stick in the inside. Horrible service when I come to how the car look inside and smelt sour. At least they could've washed it and aired it out so the smell could go away, but other than that everything was good. I'm good.

My husband and I went in not knowing if we would be making a purchase or not. Tiffany made us feel very welcomed and at ease. The process was smooth and she was up front with us about every detail. We didn't feel BS'd??? Ladarius finished our process on Saturday and in about an hour we left with our 2015 Kia Optima. They even topped off the gas before we drove away. Awesome bunch at the Montgomery store. All positive!!!

Todd was great to work with! We have had credit problems in the past and needed a good vehicle and we were finally able to get it and not treated poorly for our poor credit score! Todd took the time to help us find the right vehicle and never pressured us! Thank you!

It was very easy to apply for the car loan before we looked at SUV's. Sales person was nice, helpful and knowledgeable about the SUV's we looked at and helped me get the exact SUV I needed. I love my Dodge Gran Caravan and so does my family. I will definitely recommend DriveTime to my friends and family.

I just wanted to say how THRILLED I am with my recent purchased of a 2015 Chrysler 200. I asked my salesperson Derek (hope I spelled that right) what would he put his mom or sister in on my visit that evening. He rolled up in a silver Chrysler and I rode that one for a bit and LOVED it. Then I asked if he had any in any other colors (he rolled up in the BLACK one)...which is my favorite. As for an amazing salesperson, and his supporting staff, I am THRILLED.

The reason for my review is I bought a car from a Time DriveTime which is not Bridgecrest and I thought I was getting a really good deal but come to find out I've been nickeled and dimed on repairs, not told about a recall on a passenger airbag that is deployed and shoots shrapnel out of it now. After not even having the car 2 years and major always putting money into the car and then told, "Let's roll your payments back," and sugar coating everything. Nobody gets back to me. So now I have a car that I can't drive and they were going to put it under review and then I called today and no I've got to tow it again to their in-house, text and pay for them to diagnose it and send an estimate into them to see if they're going to prove it. This company is a joke. They feed on people with bad credit who will give them all their money and try and do good and do everything they got and then totally give them the runaround.

I was very pleased with my experience purchasing my car. The employees are very helpful, explain all details and go way above and beyond what most car lots do for their customers. They are very good at follow up as well!

DO NOT GET A CAR FROM DRIVETIME! I'm a college student in Tally. Went there to get a car because believe it or not they actually have nice cars. So I thought it was a regular car dealership. At first I saw a Nissan Sentra, test drove it and came back the next day for it. When I got there they had given it away. That should have been my warning. I instead got a Nissan rouge. Drove it home when putting down 3000. BIG MISTAKE! Got the car and everything was going well until my job switched the pay frequency. Boy did things start going downhill from there!

I wasted my money on a 2012 Buick Regal. It had only 50000 miles on it. I didn't have it all week. The transmission is messed up. It has a rattle in the front that no one can seem to find, not even the Buick dealer and after the third oil change there is metal shaving in the oil. It has no power. I'm afraid to pull out in traffic. It won't go. The so called mechanic said it supposed to shift like it does. Liar and that it supposed to burn the transmission oil again. Liar.

I bought a car with DriveTime and have had it less than a year and the car just broke down. I have called DriveTime to try and resolve the issue and they keep on sending me back to the warranty department. I would like to solve this issue either by returning the car or something. Please someone HELP!!! And would I recommend DriveTime? Definitely, "NO".

Wow. I have never really taken the time to leave a review for a business, but DRIVETIME definitely deserves my time. Great overall experience. Helped me get into a car that I've been wanting for a very long time! Thanks guys!!! Victor is great!

The sales guys are great. But I was sold a car that didn't have any antifreeze and when I added some about hour later it was gone. All I'm saying is the car should have a full inspection before it is sold to anyone.

I am extremely disappointed with my purchase with DriveTime. I put down almost $2000 and have made all my payments on time even though for the last month my vehicle has been in the repair shop. They are now telling me it needs an entire new engine. I am 9 months pregnant and due in two weeks and was sold a lemon. How can they be allowed to do something like this to people? I was just past the 30 day warranty period when all of the problems started. It is really fishy that this car has only 80,000 miles on it and has issues so bad arising that I need to spend almost $5000 on an engine. This is not acceptable. I will never recommend anyone to go here. I deserve for them to give me my money back or give me another vehicle. Instead I am stuck without a vehicle and in a situation that I cannot even get myself to the hospital to deliver my baby when it is time. Shame on them!

I bought a 2008 Dodge Ram truck. Looked nice, sounded good when I drove it at the time of the deal. I drove it home and hadn't really got to drive it till a few days later, I noticed that the truck was shaking really bad when coming to a stop. Also the front end felt loose and something was not right? I called the dealership after 4 days to let them know I need the truck looked at because of these issues. I was told to call the warranty company even after 4 days? I called the warranty company and that was even more disappointing! It took a whole day of back and fourth before they even considered fixing the problem that was pre existing obviously. After all that, they agreed to replace the Rotors but not the brake pads? Ridiculous!

I am happy that DriveTime was able to allow us to purchase a vehicle with them. We were given a chance to improve our credit. The down payment was very reasonable, and the monthly payments were in our price range.

I had the best experience with DriveTime. Everyone was so welcoming and nice. South helped me in so many ways. He was awesome. Everyone was laughing and joking. I love that in the workplace. If you can have fun and have to be serious all the time what's the point? Life's too short. It showed the company is a great one to work for with a great environment. DriveTime you proved your word is true and that's not very common these days. Best place ever!!

I really do not have much to say but thanks for all that has been for me to drive a new car. The salesperson was really nice and understanding. She knew what I needed. The experience was different from what I expected. Hope the car last as long my payments.

My husband and I were very pleased with the personal service we received. We both felt like we were the only customers there. I like my new car so far. If I had anything negative to say it would be that I wish the car had been a little cleaner on the inside. I didn't realize until I drove after dark tonight that the windows are streaked so badly you can barely see out of them.

JP was very professional as well as friendly and personable. We were reminded that we could purchase any car off the lot and even though we picked one out that was slightly over our budget we are very happy with the car. The only thing that can be speeded up is the amount of paperwork that we had to review and sign (although that is not the sale person's fault).

Everyone at the dealership was helpful and honest! Helped me get a car with a low down payment and low credit score. I thought I would leave disappointed but I could not have been more wrong! Servante was the best and he really got to know what I was looking for to help me find a car that was the right fit.

I loved Tanya and Milian... I believe that's how you spell their names. They were helpful and patient with me. They walked me through everything. I really enjoyed my services. I will definitely recommend a friend here to purchase a car here. Thank you.

I had a great experience. Brian ** was awesome. He went above and beyond my expectations. He was clear and upfront about what the down payment would be right away, as well the monthly payment. He didn't push me to accept a car I did not want but took the time to go through all the different cars available that I could choose from. He even got my down payment lowered. He was not underhanded like most car dealerships' salesmen are. What a awesome experience and to top it off, an awesome salesman. Thank you Brian **. I love my car!

Mr. Ryan ** was so patient and ever so sweet and taught me a lot about buying a new vehicle. He was amazing!! The process was simple but knowledgeable. Mr. ** is a awesome sales person and very helpful. He made sure I walked out of the dealership with everything I need and made sure the vehicle was in tiptop shape and when we had a small snag he fixed it in no time and I really appreciate him for all that he has done and for setting me up with the most perfect vehicle for me and my kids. I would most definitely recommend him to those looking for a car and having a salesman that's patient, very knowledgeable, and ever so professional. I hope he gets to read this review because he needs to know how awesome he really is. Thank you so much for the wonderful experience with DriveTime Ryan **.

Very Professional and courteous staff. Knowledgeable and informative. I admit I did become picky and undecided. But the staff was excellent and patience, went through every car I was interested in and also gave me options. Every questioned was answered and it made me feel like he wanted me to be in a safe, affordable vehicle and NOT just trying to make a sale for today. I just love DriveTime. Oh after a day they call and see how the car running and do you have any more questions or concerns. Which is Great!!

I went in expecting the worst however my experience was quite different. I wasn't expecting the worst because I thought I would get horrible service but because I knew my credit situation. I thought they would have shown me the cheapest cars on the lot because of it. Which is how I created my own list for myself before I went in. However the first car they showed me was actually one of my number picks that I wanted but wouldn't have picked it to look at because I figured the payments would be extremely high. They have added a check test to the cars which is great. They have improved since my first visit with my husband.

I called the warranty department to inquire about a repair and was informed that it had been cancelled by us and I said no I didn't. I needed to call DriveTime so I do then so I call the warranty company to see if it's reinstated. They say call DriveTime and they say once a warranty is cancelled it can't be reinstated for any reason.

I purchased a 2013 Nissan Altima on 04/04/2017, and had to take it to one of the referred transmission auto shops to only find out it needs a new transmission. I am thoroughly annoyed at the fact that I have had the car for only 30 days before I was totally car-less. If DriveTime does an inspection of their cars why and how did I end up purchasing a "lemon" for a car.

This is my second time purchasing a vehicle for the DriveTime location in Columbia, SC. The service was exceptional. Tre and Trent worked with me diligently to get me out in a timely manner. They took care of all cares and concerns and answered any questions that I may have had. I highly recommend DriveTime to anyone who is looking for a great car and payments to fit any budget.

Got a 2013 Elantra Hyundai... was a good and great job the staff at DriveTime... and plan on sending more people to this Co. And DriveTime is co. now and future. Thanks Mickel **... and also the 30-day plan. Fix anything and the total plan is awesome. It's not a week to week. It helps your credit from a bank. Performance is everything I wanted and more.

Maurice took excellent care of me. I had notice the car shuddered when starting, but chalked it up to needing gas. By the 2nd day I was having to jump it. Ended up going to the shop. It was a bad battery and heavily corroded. It starts okay now, but still shows signs of hesitation. Praying for the best. Thanks.

Chris at the Union City store was amazing. He was able to get me the exact car I wanted and the experience was not half as long or bad as other experiences. I really appreciate his customer service and hospitality. To be frank the entire staff was helpful. I would definitely recommend this location to anyone looking for a car.

Extremely professional staff. Drove us to another DriveTime lot so we could view the SUV we really wanted! Spent all the time needed with us to answer questions, show us features, very thorough explanation of finance options. Staff held car for us for one week while I got my down payment together! The only thing that was subpar, tire pressures were not checked and we nearly wound up with a flat tire 20 minutes after leaving lot.

When I went to the dealership Colt ** really help me out a lot. HE even pick me up from my home to view the car that I wanted and even gave me a bottle of water when I was waiting to sign paperwork for my vehicle. It's a lot of benefit in the DriveTime dealership which will help out so many customers who are having difficulty getting loans or purchasing a car. My advice is to go to DriveTime if you want the best bargain for your money.

It's got a bad front end. This makes 2 cars I have tried. I have told Joe and 2 other salesman that I was not happy with the first car and the manager Joe told me they have sold my traded in and how can that be? The deal was not done and he told me they hold your traded in for 5 days to make sure you want the car. I told them all 3 out on bookpark. The first day after driving the car on the freeway I didn't want it so where is my van and money I put down. I don't want the car or SUV. Plus I drove 2 more cars out there one with bad brakes and noise in front in plus one that you let go of the wheel and it went over 2 lanes by its self and Joe just put them out there to be sold anyways.

This was a very pleasant experience, I started with a simple application online and was welcomed by awesome staff and the car selection was great. I was able to choose the car I wanted. The salesmen was very patient. I would recommend anyone to try DriveTime.

Was a little too long. Should be faster when you are already approved. Will hopefully buying from you in the future. The salesman was very nice they did make an error that caused us to be there for another hour. But was very apologetic for his error.

I had called a young man there named Jeff. And we talked about the possibilities with DriveTime. So I went in yesterday with all of my information, and was driving out in no time. The manager James and the associate were very patient and professional. I definitely would recommend them.

Best car buying experience ever had. Took care of me completely and explained everything thoroughly. Would refer to anyone. Joseph and Brian took care of me completely. Sold me a beautiful car which I'm really proud of. Could not of ask for a better experience.

I am extremely pleased with the service I received. Keith ** was so helpful and made my experience professional. I will definitely recommend DriveTime to friends and family. I am completely happy with my new vehicle and planning on any future purchases through DriveTime. Thank you!

Cassie and Ryan were super helpful in getting us into a nice reliable car. They went above, by going and getting equipment in order for us to print documents that we didn't have rather than having to drive 2 hours home. We really appreciated the time they took to help us. I highly recommend working with Cassie to get into your new car!

Alli ** at the Riverside DriveTime was awesome!! Great customer service. I seen a car I wanted to purchase at a different location and Alli went above and beyond to get me the vehicle. I am extremely happy with my car. I will definitely recommend to my family and friends.

JIM our salesman at the Downey location was Fabulous!! He took care of us and made us laugh at the same time. He was patient and showed us every car we wanted to look at. He even searched all locations to get us the best car for my daughter. I really appreciate all his hard work. He was an awesome salesman! Thanks again Jim!!

My salesman was Joshua ** and he was a good salesperson. He took his time and went over everything and he helped me to get to understand my car. He made my experience at DriveTime great. I will definitely send more people his way.

I had a great experience with DriveTime. Wonderful service, above and beyond the call of duty, even picking us up to go to the bank and the insurance company, great warranties on very nice vehicles. I never thought I would be able to get such a nice car, with my less than perfect credit. DriveTime's salesman Marcus helped make it happen.

Tameka and Matt were very pleasant and informative. The car and interest rates are crazy but that was to be expected anywhere I go with my kind of credit and the amount I put down. I was able to find a reliable car with decent miles that's only two years old. I'm definitely not dissatisfied with the services.

I bought a car from Drivetime and unfortunately it was stolen. My insurance company paid promptly. Drivetime then informed me that the GAP insurance they sold me would cover the balance and to come pick out another car. I did so. Upon doing the contract for the new car I was informed that even though I did not want the GPS theft protection or the extended warranty I had no choice but to accept it and that my contract was being shorten already because of having to do the new contract and raising my payment almost another $100 per month. How is this legal? Despite threats to repo my car I am canceling these services and asking that my original contract length be put back. I am notifying the Alabama Attorney General's office of this situation.

I have been trying to make a car payment. I have been told for three months there is no account. I have asked them several times to pick the car up. DriveTime set me up with Bridgecrest. I have Lupus and the situation has been stressful.

I have had my 2007 Ford Fusion for 3-ish years now. I have had two late payments due to unexpected life event. During that time I requested to move a couple of payments to the end of lease so I can have some wiggle room to hop back up on my feet. When I called customer service the agents were willing to help but when they transferred me to their supervisor or to another department they flat out said they WILL NOT help. So after making that back up and getting back on track I setup a monthly payment instead of bimonthly.

I purchased a 2012 Dodge Avenger... And I'm enjoying it. I'm happy with my purchase. I've been telling all my family and friends even co workers about you guys. Thank you guys so much for all your help with helping me find the right vehicle for me.

I had a really good experience with the people at DriveTime in Memphis. They did everything they could to make sure I left with a car & happy. I would definitely recommend anyone to buy their vehicle from these guys, great good guys, & thanks for everything you did for me. I appreciate everything.

Salesperson (Anthony) could use a little polish & shine in the customer service area. He was nice, but a little lazy. Energy & enthusiasm go a long way in the sales area! There were a lot of things I think he could have prepared for and answered before and during our visit. The General Manager and managers were very knowledgeable and kind. Matthew & Michael were great!

I friend of mine told me about how she was able to buy a car from DriveTime. I have already recommended DriveTime to other people. Cris ** was the man who help me. He was great and very understanding. I rate your dealership 100%. Thank you.

I heard about DriveTime watching television. I am very satisfied with the professional demeanor of Adil and Kenneth. Adil guided me through this process of obtaining a vehicle with patience and respect.I would recommend DriveTime. I had a couple of concerns. I called Adil and he asked me to come in and he helped me with my concerns. DriveTime has given me another opportunity to drive again. I would recommend DriveTime to anyone who is looking for another chance to drive a great car.

Both Garrett and Brian made buying a car an easy and awesome!!! I look forward to doing business with them again! Process was easy and they did everything they could to get us the car down payment we needed to drive away with a great car!

When we first applied we had an appt with Manny but he was not there when we arrived. He was picking up a vehicle which was fine so we sat down with Richard. At first he was kind but I didn't care how he was sarcastic with my wife but when Manny came back he was awesome, made the transaction so simple, comfortable. Awesome guy.

Worse car dealer in the world. They are scams. They prey on people who are desperate or in need of a vehicle. They seem to be too nice. They car prices are outrageous. After you paid them you would have paid them double to triple what the car worth. For example a 2012 Chevrolet Malibu cost around 12,000 after financing and adding in all possible fees they can think of. They will financed it and the total price would be 33,000 and remind the car has 61000 miles and it is standard. Better deals are out there. I found one after that cheaper, loaded and with lesser mileage 25,000 and it's a 2013 for only 8,000 dollars and no money down. How about that.

I have purchased a few vehicles in my lifetime and I have never had an experience like the one I had with Kate and Brenda. I went in to simply look at cars. It was a cold and rainy day, but Kate was such a trooper that she walked around showing me the vehicles that fit my preference. Unlike past experience where the salesperson called every waking moment, Kate gave me time to review the options we settled on and followed up a few days later. Whenever I stopped in Brenda was there with a smile on her face and hearty laugh at jokes. During the closing paperwork process both were apologetic for the system going down. I completely understood, as I know computers are glitchy. All in all, I appreciate the great customer service and the nonpressure sales approach.

I loved my experience with DriveTime. Very polite, comfortable environment, very professional and organized. I recommend DriveTime if you're looking for a car with bad credit because they will work with you and fit a car for your budget. So if you want to be driving clean find a DriveTime location near you. I'm overexcited to have my 2015 Dodge Dart. It's awesome!!!!!! DRIVETIME IS THE BEST.

I appreciate the time and effort all the employees put in to help me get this beautiful car. From the time I walked in till the time we left nothing but great customer service, laughs and comfort. Everyone get a raise!!!

The online process helped speed the process up. Seen the inventory online and selected the vehicle I wished to purchase, made an appointment, test drove it, then bought it. Would have like to select some different options, then the package. Overall good buying experience.

Me and my wife had to file bankruptcy. I had to surrender a vehicle which I needed to get another vehicle. Other dealers said no and embarrassed me. But DriveTime Pgh said yes and cared. Special thanks to Matt ** and staff were awesome.

Pleased with the outcome, few things that do need fixing within their own system, but the employees do a great job and try their hardest to save you big bucks. Brian did and excellent job making sure he gave me all the information I needed to make me feel comfortable with my decision.

I have no credit and I went to two dealers prior to going to DriveTime and was turned down. DriveTime approved me instantly and got the car of my dreams. Maurice ** from Fairfield, OH was great. He walked me through everything and was very patient with me and treated me with dignity and respect. They may be expensive, but, when you have no credit or bad credit, it is expected to pay a higher price. Thanks Maurice and DriveTime for making the impossible, possible.

I was very pleased with the wonderful and hassle free customer service. I've been spreading the word about how great DriveTime is. I was also wondering if you all had an Instagram account so I can show y'all off to my friends and family?? Thank you all again for your help!!!!

I first ran into Joseph ** outside the dealership... He was really pleasant and friendly. I didn't know at the time he would be the person handling my purchase, but I couldn't ask for a better sales person! My whole experience was, like wow! So thanks to Joseph and the entire staff at DriveTime!

Buying the car was ok for my daughter. The headaches post the deal has been the worst of her life. She has tried to be on time with her payments but her pay dates have been changed and the company isn't very responsive to her.

Enjoyed my experience at Drivetime Cassat Ave! They were very friendly! Derrick was very nice and easy to talk to! The finance manager was great explaining my purchase. They all were wonderful! Thanks Drivetime Cassat Ave Jacksonville, Fl!

Originally everyone in the office was professional. I had my car for 3 months before the check engine light came on. According to the warranty company the parts were not covered due to normal wear and tear. I have taken my car to their vendor 3 times and the check engine light is still on. Every time they have to use the diagnostic machine it cost me $100!!! Apparently Drivetime does not do a complete check of their vehicles before selling them because if they had they would have known that this car needed major work. When car salesman see a woman they automatically think that we are gullible and will fall for anything. The good thing about this is that they will have to replace my engine, therefore my car will be like new.

I must say my experience with DriveTime was great. David **, my salesman and the other gentlemen that assisted him made my car buying experience smooth sailing. I intended to just go buy get some numbers and look around, after being approved. But David made me feel so assured that I deserved to drive away in a car and he made that happen. I applaud him because I am not an easy cookie to persuade, when it comes to purchasing big items. But once again, thanks to DriveTime experience and the guided help from the staff, I am driving a 2011 Hyundai Genesis. Thanks again, job well done.

I came in with doubts but they were put away by the amount of respect that was given. I would tell everyone and anyone about DriveTime. And I will also be getting not only my next car but my wife's too.

I had see the commercials for Drive Time on TV and decided to pay them a visit. Upon arriving at the dealership I was greeted by a salesman that was very helpful. He even seemed to go beyond on what I wanted to purchase. I'm in an active Chapter 13 bankruptcy case. I had talk to the Trustees' office prior to visiting the dealership. I mentioned what we needed to do to expedite the process. I gave the number the finance manager and the lady I had spoke with. I'm not sure what happened but my trustees office never received anything by fax, not even a follow up was done. The corporate office called and asked if I would revisit the dealership, I was off so I said I would.

They were very helpful and nice. I really enjoyed my car salesman. He made sure I left with the car I came for. And I was very happy I got reliable transportation to work and to handle my business. For that I'm forever grateful. My family is very happy with the vehicle I chose and the size of the vehicle. I've been calling everyone to express how happy I am for the blessings that God has given me and my family.

I purchased a vehicle on Sat. D ** was awesome. I had to switch vehicle out due to water leaking in vehicle. Kamsur ** is just as awesome. Love front end Mngr James he was extra awesome. The entire staff is wonderful. They made sure I was taken care of. I am referring my boyfriend and some other family members.

First time buying a car and they made it so easy! Justin was my salesperson and he was the best! I been to a few other dealerships before I went to DriveTime and he was by far the most respectable and kindest person. Between Justin and Donnivan (think I spelled his name wrong, lol) they were outstanding. Definitely recommend anyone who is buying a car to go there!!

From the moment we entered the doors, my daughter and I were welcomed by saleswoman Erica. She was professional, cheerful and down to earth. Erica took her time and even went our of her way find the car I wanted at a different location. Thank you Erica for your patience and assistance!

I purchased the car and was very disappointed that it was dirty inside and out, the engine hadn't been cleaned either. I asked a few times thru the deal but got no satisfaction. So when people ask me about you, I'll always remember I was given Dirty car.

Simply the best car buying experience I've ever had. Eric ** wouldn't let me drive my new car away until he was confident that I was completely satisfied. He even took the car to the gas station and filled it up. All the crew there was great. I'll recommend DriveTime to everyone!

Salesman really helped me find what I wanted. I am very happy with my purchase and I will definitely be recommending my friends to this dealership. They even made my payment options better for me. I prefer that it be taken out of my pay so it's less hassle for me.

Franklin & Donte in Garland went above and beyond their job duties to ensure I left very happy & satisfied. I will be sure to tell everyone I know how DriveTime treats customers and even though my credit was horrible I was never made to feel bad and was treated with respect and treated like a customer. Great job to Franklin for staying past closing to finish my deal. Thank you.

My experience at DriveTime was a great one. It was fast and everyone is very friendly here. I love my car. They really take their time to make sure you get the car that you want. Will come here again.

Adrian was super nice and gave me excellent customer service. I made my one call and he took over from there, just awesome. He never showed any signs that I was getting on his nerves and I know he is good because I can be a mess so this makes him a good salesman.

The staff on W Broad St location was great!!! Nick ** was the gentleman that help me get my car and he made sure to show me all my options because I was working with little money down because I just moved and was on a budget. I will recommend people to this company. Thank you.

I had a great experience at DriveTime! The sales rep Ladana was very helpful! I got the car I wanted. It drives good and very comfortable. If someone ask my about DriveTime I would recommend them to go and check it out. They have a many choices of vehicles to choose from. Thanks for having me as a customer.

My first time going to DriveTime I was approached by Justin **. He was very respectful and wanted to know what I was looking for. He pointed out a couple vehicles and went to get the keys while I was looking. I test drove the Chevy Sonic and liked it. We went inside and was able to get approved. I put a down payment on it and told him I would be back the following week to get it. My initial plan was to just look and get an idea what was available and if I could afford it. I went ahead with the purchase because of the courtesy I received. I also spoke with Malcom who was also very helpful.

BAIT AND SWITCH!!! This dealership will say all the right things to get you in the door and then they change the quoted terms on you when you show up; thinking you're desperate and will just accept whatever they spew and take the car anyways. The guy I had my appointment with never introduced himself. They raised all of the terms of the financing on me; despite what I was told, so my wife and I walked out and left. What is the point of even filling out your information with them online when they change everything when you get to the dealership? This company is no better than a payday loan company and deserves to be shut down. I guess I wasn't low income enough for them and couldn't be taken advantage of.

I wish I could give 0 stars. Don't go there, please. They sell cars that are very unreliable. I read nothing but bad reviews when I googled it in place of going on their website. I bought a 2007 Dodge Nitro. The very next day my car wouldn't start. I put it in the shop 7 times before it was found unfixable. Then they put me in a 2007 Jeep Compass and again in the shop two days later with a list of repairs so they agreed to refund me my deposit on the 4th of May. Here it is the 21st of May and I still have not received my money so now I have no car and no money... I'm in the process of starting a civil suit against them. Please comment if you have any complaints against them. I feel they treated so many people so badly. We should take a stand against them. I want them closed down.

I'm very happy with the purchase... Leah has make everything very easy and fast. Thank you. I will buy again. We are enjoying the truck very much. Thank again. I'm happy with came to DriveTime first. You guys make it easy on us to purchase our new SUV. Thank you.

I absolutely loved my experience at my local DriveTime. I went in with little in my pocket and they were very professional. They helped me find the perfect truck for me. A 2011 Chevrolet single cab long wheel base color. Color (BLACK). It is the perfect truck for the job I have. I would highly recommend everyone I know or ever come to know to go to DriveTime. Have a blessed day.

My salesman Jeff was incredible. He greeted me at the door; introduce me to his manager, and ensured me that everything would be fine. I gave my information from the website, I show him the car I wanted from the website. And without any runaround or procrastination I left in about a two hour frame with my new car (2011 Nissan Juke). Happy and completely satisfied.

I absolutely loved my experience at DriveTime! I drove my car (2015 Hyundai Accent) off the lot within just a few hours. I worked with Evan and he was an absolute pleasure to work with. I would definitely recommend DriveTime to anyone that is in the market for a new car!

Where do I begin? Let's go back almost a year ago to when I purchased my Honda. Great car, has been reliable, no complaints there mostly because it's a Honda right. So when closing the deal for financing they slap me with a 24% interest rate, so when all is said and done I'd pay close to $28,000 for a used 106,000 mile vehicle. To add insult to injury I've recently realized they charged me 2X the book value of the car in the beginning, so look up the value of whatever vehicle you're looking to purchase.

No late payment in 7 years, I made payments on time religiously. One time missed one "Dated" payment because of my boss but then I made a double payment the following due date. Three months later I was told I owed a payment. I asked for a "Financial statement" to prove it and they refused to send the info, so I said, "Until I receive that I can't help you because my bank statements say I am up to date." So that didn't stop them from ruining my credit, after I worked my ass off for 7 years to bring it back!!! Now I owe 1000 dollars more than what I am supposed to pay just to get my title because they can't supply a simple statement proving their claim. Bridgecrest/DriveTime = scammers.

Sale associate was prepared to answer all questions. Very kind and explained all forms. He was exceptionally nice. I would recommend my friends and coworkers. This car is my 6th new car although the interest rate on this car is high because of my credit rating and down payment but I need better transportation. I want to say thanks.

This past weekend I visit DriveTime in Torrance. I was very pleased with the service I was given. My agent was Charles **. He was very friendly and very helpful. I was able to leave the lot with a car. Thank you so much for all your help! :-)

I was originally worried that once I arrived at the Judson dealership in San Antonio that they wouldn't be able to help me get into a nice, dependable vehicle. How wrong I was!! First off Fred ** actually came to my house to pick me up for my appt instead of having to depend on a friend or take a cab. Never once was I pressured into making a decision on a vehicle I didn't want.

I just purchased a 2013 Chevy Impala from DriveTime in Madison TN. I could not be happier with the way the people there treated me through the whole process. I would go back and recommend everyone I know looking for a car or truck to visit there before going anywhere else.

Welcoming environment and professional staff. They made my car buying experience Hassle Free. I knew within seconds that I was approved and the selections of vehicles was astonishing. I will definitely recommend family and friends to DriveTime... thanks Frankie, Crystal, and Tammy.

Bernard and James made this the easiest and fastest car buying experience ever. Give those guys a big raise. They were both friendly and professional and very knowledgeable about selling vehicles. I plan to purchase another vehicle from them in the future.

Had a wonderful experience from the phone call to the drive off. Everyone was extremely professional but also caring. The details about the vehicle and financing were awesome. It was a great experience all around. I would definitely recommend others.

I had a great experience at DriveTime!! They help me get a great car with no problems even after being turned down by other dealers because of my credit history. Everybody was very friendly, down to earth and professional. Much love to the entire staff at Mechanicsville DriveTime, for making my experience so easy and painless.

Thank you to salesperson Kyle ** for being so professional and giving me the DriveTime treatment. In shopping for my dream car he listened to my needs and delivered. Now I'm the proud owner of a red 2013 Dodge Avenger. I couldn't be more happier and I recommend Kyle ** to all my friends and family who are looking for a new car.

Thanks again to Lee ** for all she did to make us your news fans. We are very pleased with our new CR -V... was over all impressed with our experience. Lee ** went way beyond helping us purchasing the vehicle that we wanted. She helped us with papers we didn't have. Overall a pleasure to do business with DriveTime. Will recommend y'all to anyone I know to come and do business with y'all... Thanks.

I am extremely satisfied with my 2012 Ford Fusion and was very satisfied with the respect and help that I received at DriveTime by Paul and also by Bo. Thanks a bunch Paul for your help in selling me the car and answering all my questions that I had. You're a awesome sales representative.

Would buy again. I am referring people I know who need a car. I enjoyed Paul Dayton location. The staff was nice. Easy process. Like I said would buy again. I am a referring Prince if service is awesome. Thank you again.

I came into DriveTime to trade in my '01 Mustang and purchase a new vehicle. My sales associate Mallory was very helpful and helping me find the car that I wanted. I will tell anyone about my experience with DriveTime. I'm 100% satisfied.

I had a wonderful and rewarding experience at DriveTime. This was all due to my exemplary salesman Kenny (Hickory Hills dealership). He worked with me and he worked hard for me to make sure that I got a vehicle. I'm so thankful for people like Kenny who still actually put the customer first. Kenny is the greatest!!!

After months of going dealership to dealership -- I finally found something that would work for my situation at Drive Time. Noah helped me on 2 separate visits and the last being the final time we were able to get the deal done. He was very patient with me and answered all my questions -- and I had one million!!! I'm glad there is a second chance place to restore your credit and have a good car.

I must say I was starting to impatient with my wait but after all it was well worth all my time and wait. You all made my day and answer my prayers I love my new ???? and you all are greatly appreciated???? I was always been told if GOD wants you to have you will receive it.

It all started with a fear to be turned down for approval when Mariana convinced me to come by after answering all my concerns. When I finally arrived Maurice ** provided excellent customer service from the start until I drove away in my new beautiful car with a full tank of gas. Thanks to the sales manager on duty!! Mariana, Maurice and Bakersfield Ca team thanks for all you do!! It's highly appreciated.

The salespeople are polite. This was the easiest car buying experience I have had over the years. I would definitely recommend them to all the people I know. I will be a repeat customer when it is time to buy another vehicle. Hope DriveTime thrives for years to come.

This was a wonderful experience of great customer service. The salesman was very nice and made sure he got me what I wanted. I admire the great teamwork to guarantee that the customer is happy with whatever they choose. I have been to many dealerships where they would turn me around, but not here at DriveTime. Thank you.

He was very helpful and friendly. He helped me pick the car that fits me. He showed me reasonable prices along with a variety of cars. He gave me different options. He also told me information about all the cars. He explained the different warranties that they provide.