DriveTime Reviews

We knew, in theory, what we wanted, but were surprised we found it so quickly on the lot. The sales staff was friendly and efficient. We love our vehicle from DriveTime.

I was without a car since November 2015 so I decided to give DriveTime a shot. In March 2016, my son and I went to DriveTime in Aurora, IL and we were greeted by a salesman named Greg **. Greg took us over to his desk to start my application so I could see if I was approved. As it turns out I was and I had the opportunity to look at and test drive a couple cars. I absolutely fell in love with a 2013 Ford Focus but I did not have all the money for the down payment. Greg spoke to his manager Joshua (Bryce) ** and we were able to work out a layaway plan. Greg and Bryce were always in touch with me to how things were going which I thought was great!

I have been to many of dealerships and never have I felt so good about my car purchase. I didn't feel rushed and my car saleswoman Arlene ** made sure I left with a vehicle that I really wanted and could afford!!! She went out of her way to find the car I fell in love with. I will highly recommend Drivetime to my family and friends. Thanks so much Drivetime. You have a customer for life!!! And a special thank you to Mrs. Arlene **.

Every salesperson we spoke with was wonderful. Process was very good and easy! Considering the prices of used vehicles today, I feel the prices were within range of the Kelley Blue Book range.

I really enjoyed my experience with DriveTime. They really took the time out to find what I wanted, which was a 2009 Toyota Camry. When I say I love this car I truly mean it!

My husband and I were greeted by Luke in Ocala Drivetime... he was so friendly and very informational. We weren't sure on what we wanted but he was so patient with us in helping look through vehicles on the computer. We were there for hours. We also learned about Gap and drive train insurance. We felt right at home... We didn't feel pressured or uncomfortable. The staff at the Ocala Drivetime are all so friendly. So, we narrowed down our vehicle and couldn't be any happier. Thank you so much Luke!!

I had a great experience. Van was a very helpful and worked well with me. Also Ebony walked me through the steps I needed, in buying my Rio. I had a great experience.

My experience was AWESOME! The staff was great. My salesman, Kevin ** was professional, knowledgeable, very patient and fun. I would recommend y'all to anyone and everyone!! Thank you all so much!

Everyone at Drivetime was great and willing to work with me especially Dave my salesman. I appreciate Isaac staying past closing to do all my paperwork. I will definitely be back.

The experience was fast and I was very satisfied after picking my vehicle and with DriveTime team member. Thank you.

Everyone was nice and friendly. Care and speed is something I adore at a place of business and I got it all at Drivetime.

Mark was very helpful and professional. Not many choices. Vehicle has a strange scent.

I had an amazing time working with DriveTime. They are one of the best out there and I would go with them at any time to get another vehicle. I will tell all my family and friends to go to DriveTime. I really appreciate how James and Matt worked with me and make sure everything was proper and so I was satisfied before I left the lot with my brand new car. Thank you very much. You guys are very kind and generous.

We dealt with Kyle. Had a great experience. Very friendly and helpful. Explained all aspects in detail. Would return.

I wanted to purchase a car because my previous car which a 1997 Ford Explorer gave up the ghost on me when I was on my way home on a Tuesday morning from work. I missed a day of work because I had no way to get there so I went car shopping. DriveTime was second place I went because the first place didn't treat me so well. Thankful I walked into the Morrow facility and was helped by Devin ** who walked me through the process and drive away in my 2013 Chevy Malibu. Thanks DriveTime for great customer service.

I never knew that I could have an amazing car such as the one I was approved for and drove away with yesterday! Theresa was so nice and I loved AJ's sense of humor! I will forever do business with DriveTime! Made something impossible possible!! Great job you guys!!

I live in Wylie where we got the severe Hailstorm and the car that I purchased four months ago got totaled from the storm. Once the Insurance and Gap Insurance took care of the loan, DriveTime called me and said come and get another car. It was the best stress-free experience receiving another car with no down payment. I can't thank DriveTime enough for helping me get back on the road. I am a customer for life. Thanks.

Amazing customer service. I recent went to the location in Temple, TX, Tiara ** was simply amazing! She had amazing energy and was very helpful and encouraging! I would definitely recommend this company to a friend!!

The whole group (Daniel, James, and the manager) was great. They all made me feel very comfortable and got me through the process of buying my car in a quick and painless manner.

Was a little nervous at first, but Breeana did a very good job walking me through everything and explained all the products I wanted to hear.

I went into the DriveTime in center point Alabama and right off the bat they acted like family. They cared about what I chose and made sure I was happy. They even helped me out with everything. I would definitely recommend anyone who is wanting to buy a car to go to them.

The staff at this facility went above and beyond to help me get a car. They are A GODSEND! Thank you so much!

LEAH was wonderful to deal with as was everyone that assisted. Thank you for a great buying experience

I would definitely refer a friend and be a returning customer. Both Kevin and Ferooq were great and made my experience wonderful. Thanks to everyone at the Torrance!

From my online application submission, to the follow-up phone calls to answer questions and set appointments, and to the delivery of my car was all professional and friendly. I would recommend this to any of my friends and family.

Everyone was totally professional and very polite. Loved the car, liked the people, hated the wait time (4 hours). Sorry, I know that y'all very busy! But, as far as customer service goes, your place would be very hard to beat! Thanks.

I would like to thank Natasha for being so accurate and knowing what she's talking about. We feel that she was very professional and completely knowledgeable about the vehicles that are being sold there. She treated us like family and gave us a great deal that the other dealerships wouldn't have done. We will recommend you guys service to all of our friends and family. We thank you all for being in our corner all the way.

Fast and friendly service made it a breeze!

I just want to give a BIG S/O to Reginald **. He helped me purchase my first car. I had intentions on coming and leaving with a car and that's exactly what I did. I told him exactly what I wanted and he got me that. He was the best. HANDS DOWN! He was nothing but honest with me and willing to go whichever route I was willing to take. All of the staff were wonderful. They even allowed my Yorkie Puppy inside the place which means they were pet-friendly. They loved him! Again thanks to all of you guys so much. I love my car. Reginald big ups to you, keep up the great work. You did an fantastic job!!! Congrats again on your family.

Janette ** was a very good car salesperson!

My Experience was awesome. Everyone was Friendly and very helpful. They took their time with me and was very patient.

I started with Ron the first day, then finished with Mark the second day. They were both great and very helpful in finding a vehicle that best suited my needs and price range. The entire staff, including management, was polite and courteous. I plan on my next vehicle coming from the same location.

I really had a wonderful experience at DriveTime. All of the staff greeted me when I first came in. Mrs. Beverly ** did everything that she could do to make sure that all of my documents was ready to be signed by the time I got off of work. She was supposed to leave at 6:00 but she stayed an extra hour until I got there, and I thought that was pretty special. Thanks DriveTime.

I have now purchased 2 cars from Yolanda at DriveTime Plano and I don't think I would ever go anywhere else to purchase my cars again. There is zero hassle and it was so quick. Yolanda worked late just to drive to another location to get me the car I wanted from another DriveTime. My first car was a totaled loss after a really bad hail storm. Mark at DriveTime gave me great advice on how to quickly get me in a new car and he followed up with me through the whole process. The GAP coverage is a life saver. And I was in my new car faster than I could ever hope for.

The whole experience was made to be very easy and painless. The vehicle was very clean and runs great! My salesperson, Ibrahim, was awesome! Everything was smooth and I would definitely recommend DriveTime to anyone!

The sales staff at this dealership is uncommonly friendly and down to earth.

I had a wonderful experience. Everyone was very helpful and down to earth. They were respectful and truly gave their all to satisfy my requests with the vehicle I was looking for. I will definitely be back.

Best experience I've had with a dealership hands down. Very friendly, polite, and helpful. They treat you like a real person and explain everything to you.

I really enjoyed my experience with the staff. Everyone was very friendly and I would recommend DriveTime to my friends and family. Thank you.

You all helped when no one else did.

My experience was long but I'm thankful for them guys because I said I needed to leave with a vehicle and I did. It may have not been my dream car but I am back on the road so thank you again to DriveTime.

I never meet so many friendly and family oriented people at a car dealership before until I went to DriveTime. I started on the computer and from there it started with Salesman Darius. But when I arrived he wasn't present so supervisor Cameron introduced me to Salesman Ross who did an excellent job making sure we were satisfied customers and he didn't give up until we were able to drive off the lot. Thanks DriveTime for being there in time of need. May God Keep Blessing DriveTime to keep blessing other families like they blessed the ** Family. Very Satisfied on our 2014 Volkswagen Jetta SE. Thanks DriveTime.

Outstanding service and great car. A winning combination!!!

We came in and worked with Melissa at the Glendale Ave. store. She was awesome and very easy to work with. Great experience!

I recently purchased a 2013 Ford Fusion from the DriveTime location on Beechmont Ave in Cincinnati. The selection of cars on the lot was great, all appeared in excellent condition, and are spread out enough for you to get a good look at every vehicle on the lot. My salesman David ** was great, he took the time to thoroughly explain every step of the process which took a lot of stress out of purchasing a new car. All of the staff were courteous and very helpful. I will definitely be recommending this DriveTime location to anybody who cares.

Excellent customer service and will call you back and make sure he does everything in his power to get you in a vehicle. DriveTime works with anyone and tries to get them in a vehicle. This location was clean and the rest of the staff was very helpful and friendly. Go see Farooq if you are in Torrance.

The experience I had buying a car at DriveTime yesterday was the best car buying experience I have ever had. Our salesperson Kesha was amazing and every person at the dealership was friendly and helpful. There was no pressure, just listening to what we wanted in a car and what we needed as far as cost and payment. They found a vehicle that was what we wanted at the Chandler location about 25-30 miles away. They drove me there in one of their vehicles and let me drive the vehicle we wanted back for a test drive. I'm extremely happy with the vehicle, the terms we were able to get and with the whole experience. I received a phone call today from Kesha just checking to make sure we didn't have any problems or issues. Overall experience was excellent!

DriveTime really made me feel like I was in the 21st century. Everything was easy and convenient. The 5 day return policy and 30 limited warranty are icing on the cake!

I had no luck getting a car anywhere else without putting at least 20% down. But with DriveTime I set up an appointment for the same day, got there and left with the car that I initially wanted in less than 2 hours. I also only had to put 600 dollars down that day. Samuel was a great salesman and very friendly. Honestly the whole staff at the Alta Mere location was amazing. I will be buying there again and I would gladly recommend this location

Really enjoyed the process of buying a car from DriveTime. Yunni was awesome!! As well as Matt and the other staff.

I had a great experience with the salesman Edward. He wasn't pushy and he was real patient during our transaction. I recommend that you get your next car from DriveTime.

Was one of the most pleasant car buying experience that I have had in over 8 years. Andrew ** was very informative, very accommodating, and a honest and professional. We will definitely be back to purchase and recommend to family and friends. Thanks again for a very relaxing experience of car buying.

Zack and Kasaan were excellent sales advisors. Very helpful and courteous. They found me the perfect car! Anyone I hear that is in the market for a vehicle, I will definitely send them your way!

CSR was very kind.

DriveTime is wonderful!!! All the staff is very friendly & very helpful!!! They take their time with every customer!

This was probably the best car buying experience I have ever had! I was pre-approved online and within the hour Amber was calling to confirm the appointment. When I arrived at the dealership she was prepared and within minutes we were looking at vehicles. She had all the keys to the ones that fit my request so I didn't spend time waiting for her to go back and forth. Amber was very patient, professional and not pushy. She didn't try to steer me towards any particular vehicle. Once I made up my mind on a 2010 Jeep Patriot she had the deal done within 30 minutes! Unheard of when buying a car! I will most definitely refer others! You have gained a loyal customer here.

Purchased 2012 Camry, DriveTime Tallahassee. My husband and I had an enjoyable experience with DriveTime. The salesman was very helpful and explained everything page by page when signing the papers. It was well worth the drive to Tallahassee, Florida to purchase a vehicle.

I used your company to rebuild my credit and I could use a down payment to buy down interest. Will is a very responsive and a good guy. He helped us a lot with everything we needed. Again, good guy (probably needs a raise). Our financing was handled by Dan. Dan is very THOROUGH. Very THOROUGH. And with that being said, Dan is yet another good guy. He comes off as serious but approachable. He answered every question I had. Very good. I feel as though your company has exceeded my expectations so far. As long as your vehicles are as good as your staff, I am sure this experience will have a happy ending.

Josh and Kevin were extremely helpful and informative. I feel informed and ready to enjoy my car. Thank you!

I had the most pleasant experience at DriveTime! The sales associates were all very knowledgeable and very helpful. They were very patient with me as I took some time to decide on the perfect car for me and my family. When all the other dealerships said no, DriveTime said yes! I would absolutely send my friends and family to DriveTime for a smooth and easy car purchase!

I just wanted to say as far as car buying goes this was by far the best experience I've ever had. The sales lady Elena ** was very professional and courteous. She really help me the whole way thru the process. She worked my deal to fit both my wants and my budget. She was very knowledgeable on the cars on hand and at other locations. Then on top of that she called to today to see if I had any question or concerns about my car. She also told me I had left my sunglasses in my trade in. She really went out of her way to ensure I was happy. I was so pleased by her level of customer service I already told 3 of my friends about her and gave them her card. Thank you to all the staff at the Decatur location everyone made me feel welcome and as my sale was important to them as it was me. Rachel even explained that I could save time and get my plates online. Thank you again - I'm a fan.

You guys are lucky to have Jade on your team. The Downey Branch word can't express how good the team is.

DriveTime got me into exactly what I wanted. A little more than what I wished to pay, but small compromises must be necessary. I would definitely recommend them for anyone looking to buy a car! Very quick, very professional, never shied away from answering any question that I had.

The buying experience was friendly and one of the easiest car buying times I have had. Everything was explained and they let you know upfront what they can do for you. It was hassle free.

I felt like family at DriveTime. Christina was very helpful and friendly nice person and also Daniel. Thank very much for helping me out. I really needed a vehicle and I also the following day went to my interview and I'll be working soon. Thank you so much.

Everyone at DriveTime was very welcoming and helpful! I really enjoyed my time with everyone there! I am really enjoying my Honda Pilot. I love it! I would and will recommend anyone and everyone to DriveTime!!!

Robert and Julius great workers.

Tim and Alvin were sooo helpful. They stayed late...really late...and made sure I drove home with the vehicle I wanted. Tim even popped more popcorn just because my daughter wanted some!! My experience was phenomenal!! Tim and Alvin deserve recognition for their outstanding customer service!!

It would be nice after a month of calls to your customer service leasing department someone would actually take time and assist with the current situation at hand. I have now tried for a week to reach "upper management". No one is ever available when I call... that I have previously spoke with. No one has ever returned my call... No one will allow me to actually speak with a manager or supervisor that has some actual resolutions to this issue. I am tired of talking to people that are unable to resolve this matter and provide a reasonable resolution for this inconvenience, stressful, and more than anything a financial burden. I should not have to obtain legal representation to have a simple issue resolved in relation to poor customer service and quality of the products being sold. This is horrible. No one is willing to help (I have names of everyone I have spoke to there and direct numbers that no one ever answers).

My daughter purchased a car from DriveTime in Columbus, Ohio. She put $700 down on the car, so why she owes more after 2 years makes no sense. She paid on time every month for two years to build her credit. After 2 years she went to trade the car in and she owed more than she borrowed. So for two years she paid and none of those funds went to the principal to pay off her loan. So she decided to let the car go. DriveTime sold the car at an local auction in Ohio and sold it for exactly what she bought it for. Now she is told she needs to pay $10,000 plus to pay that loan off. PLEASE, PLEASE DON'T BUY A CAR FROM DriveTime. She is 25 and now has to start all over. She has made several call to DriveTime and nobody has an explanation. She has not heard from DriveTime since the car has been sold to tell her she owes money. It's been 7 months since the car sold and this is affecting her credit.

I was not paid or asked to complete this review. I have been a DriveTime customer for about 15 years. I am now in my 4th vehicle through DriveTime. The corporate management is interested in making their customers feel respected and appreciated. I have always gotten quality vehicles from DriveTime. Thank you so much to Patrick at corporate HQ, Mr. Theodore ** at HQ, James ** at the Brandon location and Lauren (manager at the Brandon location) for facilitating the purchase of my new 2010 F150 XL. You all are outstanding employees of the DriveTime family and I am thoroughly satisfied with the terms of the agreement and purchase of my 4th vehicle. Thank you very much!

I purchased a vehicle from DriveTime on April 19, 2016. I am extremely happy with the service I received. I want to thank manager Dustin and my saleswoman Jordan **. Both of them were extremely helpful and courteous. I have already recommend DriveTime to a friend.

The reason I gave 4 stars is because of the length of time it took to drive away with my vehicle...otherwise the staff was ALL very friendly and PATIENT! Christi and Brett worked with me and were able to get me in the car I fell in love with! I would recommend their services...

I was greeted upon arrival and service began promptly. I knew exactly which vehicle I wanted so the process easier. The representative was very polite, knowledgeable, and helpful. I gave DriveTime all five stars for being such a great company.

Best Customer Service I have ever seen from a car dealership. I WILL BE BACK!!!

I walked through the doors of the Glen Burnie store on a prayer and a whim. I got everything started and was told I had a chance. I had to come back the next day, but it was worth the wait. The team, Matt and a manager, fought and scrapped to pull it off and even stayed almost 3 hours after closing to get me into my new car. This team is amazing and I will be sending as many people as I can to them.

Great experience. Richard, Jose, Patrick made me feel welcome and also help me when I wanted to redo and take off some stuff, so I could save just a little bit more money, lol. These guys are awesome. Thanks for the help.

Outstanding. Great customer service.

I got my SUV. Love it. It's very clean. DriveTime makes it easy to get a vehicle.

Thanks to Jose. The best customer service I have ever experience.

I bought a 2006 BMW in Jul 2015 and by Feb 2016 I had to pay for repairs to the vehicle in excess of $1,000.00. All of the repair issues that came up were not covered by the warranty I purchased. I have tried to remove Gap Insurance from my contract and I was never provided any response to my request either by phone, email or in writing. The customer service at even the management levels is atrocious. Calls are never returned. I feel that I was sold a vehicle that did not undergo any kind of used car inspections. I am now stuck with a car for the next 4 years that is not performing at satisfactory levels. I cannot recommend DriveTime to anyone.

I got my first car yesterday from DriveTime. Fast and easy, great service and very fair deals. Loved it and love my car.

Buying from DriveTime was the best experience I ever had at a dealership. Customer Service at DriveTime is the best. They even called me the next day to see if I had any questions or problems with my car. If you are looking for a vehicle, go to DriveTime. They are "Awesome". Keep up the good work guys and gals.

I have to admit that I wasn't expecting to drive off in a new car when I walked in there, but Deon & Dan, both went above & beyond to make sure I was happy & got what I wanted. I'm very happy with my new car & would definitely recommend DriveTime to anyone!

New Car purchase on 4/20/2016. Overall a great experience however there should be something done to streamline the process so it doesn't take 2 hours.

It was a great surprise when they brought around the mini van they had in the back. It was perfect and exactly what I wanted. Right around the mileage I wanted and had all features I wanted. Your employees are very personable and friendly and did a wonderful job taking care of me! Good job guys!!

They were very helpful in getting me the car I wanted.

Crystal was simply amazing! She made this the best car buying experience ever! Absolutely will be going back to see her when we're ready to buy again! Thank you Crystal!!

Very easy process. I loved that I was in and out. My credit is bad so wasn't expecting to get a car. Thanks DriveTime!!

The people at DriveTime are great. They work with me and got me in a 2010 Dodge Journey low miles and at a great deal. Thanks DriveTime.

I am very pleased with my transaction at DriveTime SW Freeway, and especially with Ziad. He was very professional and personable. I am beyond pleased that he did not allow me to purchase the vehicle I intended to buy (2012 Honda Insight), as after my test drive, they discovered water in the brakes, most probably from the Houston floods this week. I have no doubt a shady auto dealer would have taken advantage of me. Instead, Ziad apologized, and helped me pick out an alternate vehicle. I purchased a 2014 Nissan Versa Note, that, so far, I am very happy with. Buying any car, but especially a used vehicle, is a very stressful endeavor. Purchasing through DriveTime, with Ziad's assistance, was a very pleasant surprise! I will definitely be a return customer.

I drove there thinking everything was in order and it wasn't. I drove an hour to get there. There was nothing done but give me a full tank of gas if I brought the vehicle. I had to resubmit the request to my trustee and continue to wait when this should have been taken care of first time. I wasted my time and money coming. The manager Matthew did make the second encounter better but I'm so disappointed how things were handled the first time, and the sales rep called to see if I had second letter and since I got car he has not reached back out. Even when I called him he never called back. This is horrible and I feel I am owed some type of compensation, and not to mention I found the back seat was ripped once I got home and they won't do anything about it. I'm thinking of going to BBB on this whole ordeal.

Decided to give Drivetime a try. Since I needed to get a car asap and wanted to make sure I was able to get one no questions asked. They are right - everyone is approved. Ask for Lee - she really took her time and found us a great car. We are enjoying very much.

I was worried I would never get approved for a car loan with my credit history, but Logan helped me get into a 2009 Hyundai Sonata. The staff was very friendly, and I highly recommend DriveTime if you're looking to get a car.

Just wanted to make sure as many people saw this as possible so that it might get to a manager. We bought our vehicle on Friday 4/15/16 on Saturday. A fella called and thanked us for the purchase and ask if I had any questions. I told him there was a noise in it, sounded like a tire. He said to take it to Meineke. I was on US 75 going to Lexington and the wheel started shaking and was all over the road and shaking. I drove it very slowly till I got off the exit. I called the #, the guy gave me Saturday and told them what happened and was afraid to drive it to Meineke. She informed me it was my responsibility to get it to the shop so I continued to drive it another couple miles and when the mechanics looked at it they informed me the lug nuts had not been tightened and it had ruined the tire bearings and all.

Professional, attentive, accuracy prone, needed to be told nothing twice. Mel, took us home to search for the car title and waited patiently. Brian finished us up, took us for more test drives then helped me to find the mystery sound. Thanks to all the staff and the sure professional way that our days were handled. I promise to tell. I already did. Many said they would come by and take a look.

I enjoy my experience and they got me the car I wanted. They was real helpful so I encourage if you need a car go to DriveTime in Lewisville, TX.

This was probably the easiest and most satisfied I have ever been buying a car. They went above and beyond by staying after hours to make sure to accommodate my schedule.

I went to DriveTime expecting a hassle in getting a car. My hopes were low in actually getting something I'd like. Dan got me in a nicer car than I expected. Thanks Dan.

Very helpful representative in Colt.

I wish the lot did not have so many cars that were old in years and with high mileage. Having cars with less mileage and newest years will bring people in. You want me to refer my friends, I know they would like to see cars with not so many miles and newer years but I am glad I found my car. Thank you all so much.

I would like to Personally thank Mrs. ** at the Winchester Location in Memphis TN. Mrs. ** was very professional. She made sure that all of my needs were meet and that is not something that you will typically find in car dealerships. The staff at the DriveTime Winchester location were all extremely nice and professional. I will definitely recommend this business to friend and family. Job well done Drivetime staff. I am one proud owner.

Really love my car and glad I chose to go to DriveTime. Will return.

Awesome service here and would recommend them to anyone of my friends and family that are looking to buy a car. Quick and efficient. I am so glad that I came here!

I live in Columbia SC and went to two local locations in Columbia and Charlotte. I felt like the staff couldn't be bothered with my questions and I didn't find them very helpful. I called a dealership in NJ that had a car I was interested in. They were able to help me get all the information I needed on the vehicle. They were very informative, knowledgeable, and friendly. I worked with Adam ** from the Williamstown NJ store as well as Kendrick, Kenny, and Terrence. They made my car buying experience that much better! Absolutely fantastic staff at Williamstown DriveTime!

The only issues I had was it took longer than expected and I feel the interest was high. But I'm so far happy with my new ride and the associates were very nice and kind.

I have never had such a great experience with a dealership. They were awesome and went above and beyond to make me happy. Darius at the Montgomery location YOU ROCK. We will definitely be going back on our next purchase of another car. Thanks again DriveTime.

The service was exceptional. People were warm and friendly and I felt right at home. The quintessential professionals all around. May God continue to bless DriveTime in West Covina!

Dexter and his team did a great job helping me find the right vehicle and I just want to thank you for your time and help.

Buying a car from you was the best and most pleasant car buying experience I have ever had and I've been buying cars for decades. From Jason to finance to management I applaud all of you. Thank you.

I just want to say thank you to all my team members at DriveTime especially Ari and Brandon. They made sure I was comfortable. No pressure in my decision and I got exactly what fits me. This was my 1st car purchase and I would recommend any of my family or friends. Thanks for making my 1st time experience a good one.

The contract signing needs lots of work. The process is extraordinarily long and drawn out. In this day and age, it must be a simpler way especially if the customer has been in prior to do most of the work.

Kijuan and Fred are awesome to work with, very helpful and professional. Went out of their way to help. Thanks so much.

It was an awesome experience. Derric and Alex and the whole crew were wonderful.

For a second time, DriveTime has come through. Got a nice SUV and very happy.

I was skeptical of the process to start with, but Georgia and Shay in the Union City location were great, very helpful, knowledge and patient with my load of questions. I would refer anyone with tarnished credit to this location and specifically to Georgia. My only complaint and the reason for the lack of a 5 Star review is the actual amount of paperwork once I was ready to pick my car and the actual time it took to produce all the papers.

Had a great experience with buying a car. Staff was very helpful & kind. Even though we were less than satisfied with our first choice when I went in to take advantage of the 5-day trade out policy. Thinking to myself that I am about to go through a lot of red tape. To my surprise I was in and out with my new car in no time. My wife and I are very happy. Thanks Kevin ** and Tim you guys are great!!!

I'd like to express my deepest gratitude to Elena, Derrick & the DT Team on S. Decatur. As a 2nd time purchaser, I am forever grateful to know Elena and Derrick - their genuine kindness, compassion & considerations w/ customers are only surpassed by their honesty, warm personalities & vast knowledge. I am blessed to know them. Attn Mr. ** & Mr. ** please take notice: You have superstars who proudly represent your fair & honest business sense, good philosophies, and kindness to all at the S. Decatur DriveTime location! Thank you Elena and Derrick for everything. :)

Purchase of a 2012 VOLVO S60 From Concord Branch. I just wanted to thank Earl and Garrett for their assistance with purchasing this car. They were very helpful, courteous, patient, kind, and understanding during the entire process. They made the whole experience less stressful that I imagined and I am very grateful. I would also like to say thank you to Jonathan for explaining the contract and being so polite and kind. It was a pleasure. Thank you again.

I am very happy with my new car. People in charge were very attentive to wait on me all the time and answered all my questions.

Double payments being taken from my account. I would not buy a thing from this company. They do not want to do anything to help their customers.

The help and attention I received from Daniel and Allison was way above 5 stars. They were extremely patient and helpful! Overall it was the best car buying experience I have had and would recommend them anytime I knew someone was looking to buy a vehicle!

Justin was very patient with us picking out the vehicle we needed. After several hours of test driving and looking at different vehicles we finally picked one out and he remained patient and professional throughout the whole process.

I would recommend DriveTime to anyone. All the staff were very nice and helpful. My sales associate Dwayne was very helpful. I went in, told him the vehicle I wanted and what I had for a down payment and he worked with me and I drove off the lot in the vehicle I went there wanting. I thank Dwayne and all the staff for all their help and for my new car.

Let's start with the beginning, so you can understand the feelings I had at the moment. My wife was driving a beautiful electric blue Kia Optima. Fully loaded. By far the nicest car my wife has ever owned. So, my son was going to Gatlinburg, TN. Oh, yes. You guessed it. My wife allows him to take the car against how I felt. So, yes you can guess what happen next. It was totaled. Everyone was safe, thankfully but in my eyes he should've never been driving that car. So, now you can understand my feelings of caring less to going car shopping.

Let's start with the fact that I was there from 9 am til about 5 pm. It was a very long day. I'm From Seattle Washington and took a flight down there and when I got there I was told the only thing that I needed to do was pick out a car and make a down payment and then I would be out the door - everything else was done. Let's just say that is not what happened. The car that I wanted had brake problems so it was sent to be fixed which took forever but that wouldn't have happened if the cars were prescreened to make sure that things like that don't happen.

I loved buying a car at DriveTime. The people were fair and courteous.

From the time I got there to the time I left they were nothing but helpful. This was my first new car. They helped me get my payments to a comfortable place for me. My only complaint in the whole process is I personally believe all of the cost should be broken down before the contract is written up to avoid having to reprint the entire thing because of an unwanted/unnecessary package addition. Otherwise I couldn't be happier with my new car and DriveTime's service!

The staff made me feel at home. I really felt like it was family and friends.

I would like to say, this was a great easy experience at DriveTime. Anthony ** is the gentleman who helped me and my wife with our chrysler 300 and, I'm going back to buy a truck. I highly recommend anyone who needs a vehicle to go and see these guys.

The experience with DriveTime was excellent. Everybody was friendly and had good customer service skills. Our salesperson Devin was superb.

Everyone at DriveTime in Fairfield was awesome, from the lady at the counter to the salesmen to the manager. They made getting a car an easy process.

I had an awesome experience at DriveTime. My salesperson Fallon ** was very helpful & made car shopping fun.

Just wanted to say a quick thank you to Lucas for all the extra work he did, and for going out of his way to make sure I was able to drive my Toyota home. He even went the extra mile and helped me find cheaper insurance. I had a very strange situation because another car lot had refused to hold up to their warranty so I sent the car back. I still had a repo hanging over my head. DriveTime didn't hold that against me. I'd recommend them to anyone that needs a car. You guys are awesome!! Thank you.

I got there at noon and did not leave until after 4pm. Should not take that long to buy a car.

Both gentlemen were very polite and patient. Made a very stressful time not so stressful.

After going all over town, I was very happy with the service I received. My salesman was very helpful and willing to do everything he could to get me in a car. Shout out to Jonathan ** – best salesman ever!!!

DriveTime staff made me feel very comfortable and Taylor help me find the right car for me. I am very satisfied and happy with my new car. They were very informative about all the details. Thanks Taylor and Gary for your help.

My wife and I were very happy with our salesman Tyler. He was great, helpful, and explained everything perfectly. He worked with us and helped us find the best car for our family. We would buy again for sure! Ron another salesman was also just as awesome. It's nice to go to a place where the salesmen aren't pushy and truly want to help! Thank you from the **!!!

Just bought a 2014 Altima - Really nice and the purchasing experience was satisfactory. Drove the car home and heard a knocking sound on the driver's side wheel at the front. Called DriveTime and asked if I should bring it back for them to check out the problem. I was told to take it to Pep Boys who services their vehicles and get them to inspect it. Took it there and found out I have to make an appointment. Mind you I'm still within the 5-day window to return it and get my money back. After reading a number of unsatisfactory ratings about poor experiences I'm really minded to just take it back and look elsewhere.

I have to say that your Williamstown store staff were absolutely awesome! They were ALL pleasant and made our experience a lot of fun. That would include Kenny, Brian, Adam, the DM and young lady at the front, who I must apologize, forgot their names. They made us very comfortable and the loan process painless. I would absolutely recommend that location to everyone.

Shaun & Derrell both helped me tremendously. They're fantastic. Would send anyone I know to them for a car! :)

The associates at DriveTime made my car buying experience truly enjoyable. They were true to the advertisement and better in the way they treated me when I arrived. From my online search to driving off the lot. Could not have expected better.

My experience at DriveTime was awesome. Kevin ** was great. They didn't have the car I wanted. Kevin assured me that it would be there when I got there and it was. I would definitely recommend DriveTime to all of my friends and family.

Joey was awesome and patience. We took 3 hours to decide on a car out of picking out 2 but he was awesome.

We had a great experience with Evan and everyone at DriveTime.

The sales staff was great. They did everything to get me in the car I wanted. The problem was with the amount of time it took from walk in to drive out. It took over 5 hours to get through the process. I can close on a house in 30 minutes!! You need to find a way to streamline the buying process. It also used an exorbitant amount of paper. Overall a great experience.

Very helpful, got me in the vehicle I wanted, and was very willing to work with what I wanted. Would definitely use again.

The commercial tell you you can walk in and pick any car and they say they will work with you on what you can afford. I got there. They only gave me 3 cars to choose from and I am paying more than I wanted too but the people at the Columbus location are very nice and helpful.

Had a great experience.

The service was awesome. They really worked with me to get my car. Love it.

I am truly happy and satisfied with the service my family and myself received during our visit to the South Lindbergh location in St Louis. Honorable mentions: Robert **, Anthony **.

DriveTime is NOT a reputable company. They use illegal marketing practices and harass people with auto dial machines. When you speak with customer service they are trained to lie. It is not a company to do business with. Do business with a local bank and stay safe.

Had a great experience with DriveTime buying my new vehicle. Torrence really helped me thru the process. I am very happy with my purchase.

I found at DriveTime to be very friendly, professional, informative. Edrika provided excellent customer service and made the process of finding the right car easy and fun!

It's good to know that there are businesses like DriveTime that really work on helping the consumer recover from their financial hardships. Positive experience from the moment I walked in the door to the moment I drove out with my "new" car. Staff was polite, not aggressive and very well informed.

My husband and I loved our agent Remona. She is the bomb diggity! Always responsive when I had questions & stayed on top of things for me. She was very caring for our needs in a vehicle and found us what we wanted. I absolutely adore her. Definitely have my vote for any recommendations.

Great Experience. Courteous and helpful service.

Staff was very efficient and knowledgeable. I would recommend to a friend and hope to do business again with them. Huge selection of vehicles to choose from and great price range! I am extremely satisfied with all the staff.

George went above and beyond. I was leery of the commercials but decided to take a look. George had me approved in 10 minutes then went out of his way to find the best insurance rate and company after hours for me. I was able to take my car home the same night. I love my car! Thank you so much!

I appreciated the customer service at the Covington Pike Location. Faith helped me choose a car in my budget. The process was not as lengthy as car purchases have been in the past for me. Very courteous team in the showroom. Definitely will recommend DriveTime in Memphis to a friend.

I sent an email to you also. It details my recent treatment by your Conyers, GA store and Timothy **. Keeping this short and sweet. I am now sorry I have been a loyal DriveTime customer for the last 3 years. Sorry also that I was meant to feel like I should been begging to have a car sold to me. Furthermore in today's climate of business I would think that making a customer feel important and needed is more important than belittling your customer with an air of superiority. I am a small business owner and I am successful because I make my customers the priority. Not my ego. Thank you Mr. ** for showing the true way DriveTime feels about customer service.

They made buying a car very easy and enjoyable. It was nice. They treated me and my husband very well. They didn't just try getting us into any car they helped us find the best car for us. So from my husband Ralph and I we thank you very much. And happy driving!

I had the best Friday in my life when Darius ** from DriveTime Pensacola, put me in a new vehicle. My experience was outstanding for my first time as a car buyer. Made me confident in my choice and decision. Was down to earth friendly, understanding and considerate. Awesome vehicle, awesome price and awesome process. Thank You for making this happen for me. Truly appreciative.

The DriveTime team at Montclair store in Montclair, California was simply amazing. They made it easy and friendly, made me feel like a real person. Once again thank you.

Overall experience was awesome. Ryan and Matt at the Olathe store were great to work with. They helped me get into a great little car with very low mileage for a low down payment. I am very pleased with my experience there. Thanks again guys!

I am so pleased with my experience at DriveTime. I had heard a lot of great things about the service and I read numerous reviews before I decided to try for myself. Daniela ** and Richard ** were the best. They made my experience completely stress-free. The atmosphere and sales team were friendly and warm. Thank you DriveTime. YOU GUYS ROCK!!!

Carlos and his manager really worked hard for me. I was able to get everything I needed from them. I never felt like just another random person walking thru the door, they took me seriously and honored my request. Thank you DriveTime and Carlos.

My experience at DriveTime was great. I was treated with proper care and respect. Don and Chris were very friendly and patient. They seem to really care about their customers. Upon entering my husband and I were greeted with a warm smile. I will recommend DriveTime to others I know that are looking for a vehicle.

Service - Helpful and friendly.

I must say in my years of buying cars I have never experienced a car buying experience like I did the other night. Everybody in the building from managers to the salespeople, everybody it was good conversation, laughter, nothing but smiles. Everybody was helpful and very professional. I would recommend DriveTime to everybody. Thank you for being Heaven Sent!!

We were treated with respect and staff was very friendly. I believe the man who helped us last was Chris. He is a very good person and I appreciate his help. Excellent customer service. I would definitely refer friends.

Best car buying experience I've ever had. I definitely recommend DriveTime.

I want to thank Maurice and DriveTime for helping me get the car I wanted. I really love it. Driver one is the place where you should go get a car from. They can really want you to help you with a car. Thank you again DriveTime.

I would recommend anyone to this dealership. I'm very thankful for Jessica ** she was my salesperson. It was a 2-hour drive from Louisiana and it was well worth it. This dealership has no gimmicks or games. They give you everything promised online and over the phone. I give them 5 stars for excellence. I have a great dependable car and they worked with me even though my credit wasn't very good.

My salesman was very helpful and stayed in contact with me until I found the perfect car. Great experience.

Jonathan was a great salesman. He answered any questions I had. He helped me pick out my first new car. Thank you Jonathan for all your help.

I had a great experience with DriveTime. They were very kind and very helpful. Would refer a friend.

When I came to DriveTime I was very happy with the quality of service I received and with the effort they put in to make sure I was happy. Thank you.

Awesome and very easy to deal with and very helpful.

Great service, great people, would recommend anyone to buy a car from DriveTime! I have already bought 2 vehicles from them and haven't had any problems. Great vehicles...

Service was good. I am very thankful that I was able to get what I needed, and I am very happy with my purchase. Christopher was very helpful and nice. I would recommend DriveTime to my friends and family as a good place to go to purchase a vehicle.

Service was good. I am very thankful that I was able to get what I needed, and I am very happy with my purchase. Christopher was very helpful and nice. I would recommend DriveTime to my friends and family as a good place to go to purchase a vehicle.

I can't work with the 2-week payment plan, and are not even spoke to about it. Now payments will be late. Soon as I can I'm going elsewhere, and just give them back their car.

I just wanted to say my overall experience buying my car was absolutely amazing. Richard was so nice and understanding. He went above and beyond for me. I'm definitely going to refer people to your location...

Great commercial. Very misleading... My son called twice to make sure they were actually going to be able to help him. He drove an hour to Plano for some sales lady to treat him like trash. She told him straight up that she wasn't going to help him, if he didn't have $6000.00 down. He had a car to trade in, they said that they wanted cash. WHAT A JOKE!!! When it sounds too good...

The most pleasurable car buying experience ever! Everyone was professional, yet inviting. Charles added much needed laughter to my day! I would recommend the Morrow location to everyone!!

Emeka was amazing! He truly helped us find something we would love! We had our baby with us and the staff was very considerate!

All of the staff were very real down to earth professionals. I felt that I chose the right place. My car is exactly what I wanted for the price I needed. Also THANK YOU for having a place for children to feel at home with. The area is perfect for allowing parents to take care of business while keeping kids busy. :) Thank you again!

Malik **, TJ and Wayne were awesome! We had a terrific experience!

Salesmen and employees were very professional, helpful and courteous from beginning to end. A special thanks to Cameron and Brad.

Joseph at the Glendale store was just GREAT. Went above and beyond what was needed for the deal.

My mother and I went into DriveTime just looking to see if I could even get approved for a car, and we were immediately greeted by Steve who helped us the whole time. He was so helpful with us, the poor guy even skipped his lunch to make sure I was leaving with a car of my choice. I was so nervous to make this huge commitment, but Steve made this whole process a pleasurable experience. I recommend anybody who is a first-time car buyer or even anybody who's tired of the pushy salesmen.

It was the easiest car buy I have ever had. Thanks so much to Windy and George.

Really liked Dexter. Very knowledgeable. Good salesman. Had a brake issue after leaving the lot. They started to grind. Have an appt. to get checked out. Hopefully DriveTime will take care of it. Not Dexter's fault. He was great through the whole process. I think you may need to inspect vehicles a little better. Overall a good experience pending our issue being resolved.

I never thought I'd be able to purchase a newer vehicle. They made it painless. All my future vehicles will be purchased there. Thank you Debbi for making this one of the best and easiest decisions of my life.

Well pleased with the service. Friendly people with excellent customer service skills.

I had the best time buying my car at DriveTime in Riverside. Mrs. Beverly ** was the best. She really knew her stuff and she worked hard to get me the car that I really wanted. Thanks so much.

Very happy with service. James and Will very professional and exceptional service. Love my car. Will recommend to everyone.

Mostly great. Only bad thing to say was car wasn't cleaned inside and out as salesman stated.