DriveTime Reviews

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about DriveTime?
    • 4,926,327 reviews on ConsumerAffairs are verified.
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    Page 3 Reviews 35 - 235
    Verified purchase
    Staff

    Reviewed June 22, 2026

    It was probably the best experience I ever had at a dealership. Ryan ** was very knowledgeable and very nice to work with. I would definitely suggest to my Friends and Family about buying a vehicle through DriveTime.

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    Verified purchase
    PriceStaffRates

    Reviewed June 22, 2026

    I really like the 2020 KIA SOUL GT LINE however, I'm not completely satisfied with my purchase of my particular 2020 KIA SOUL GT. 1. THE PRICE is too much for the overall condition of the car. 2. THE PAINT has started to peel on the driver's side and blemishes in the paint have appeared since washing the car. I bought wax and polish to get the back to a better shine but I'm concerned that more paint will peel off. 3. THE PET ODOR was not expected and upon further inspection and driving the appearance of dog fur wasn't appreciated. 4. THE CHECK ENGINE LIGHT is on THE day after I purchased $24,000 vehicle!!!! Now I can live with the small inconsistencies and NORMAL wear and tear what the check engine light and the paint job on this car. It needs to be addressed and rectified or I'm thinking about maybe returning return the Car...

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Matisse Morrison. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Customer Service

    Reviewed June 21, 2026

    Car started violently shaking 10 minutes after left the lot. I called and told them and they gave me an 1800 number to get options on where to get the car fixed. I should not be doing this crap this soon. I hope I didn’t just purchase another lemon.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Annetta Walker. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Staff

    Reviewed June 21, 2026

    Mrs ** was the best representative I have ever bought a car from. The DriveTime on the North of Houston. I will be telling me family and friends how easy it is to buy a car if you have a great job.

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    Verified purchase
    Staff

    Reviewed June 21, 2026

    I received excellent service from my agent Tyerrll. Very friendly and very professional. I would recommend him to anyone. Thank you. The process seemed very simple and the approval only took a matter of 15 to 20 minutes. Really appreciate the service.

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    Verified purchase
    Staff

    Reviewed June 21, 2026

    Debbie was awesome. She put us in a beautiful car and couldn’t have been more helpful. Give her a big raise!!! We absolutely love our new vehicle. Took it on a road trip today and what a treat. It drives and rides so nice.

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    Verified purchase
    Staff

    Reviewed June 20, 2026

    Archie ** was an excellent salesman. He was very knowledgeable and helpful with my daughter purchasing her first car. This was my second time working with Drive Time and we walked away satisfied!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 20, 2026

    This was probably one of the best buying experiences I have had yet. My wife and I arrived and spoke to an awesome salesman there. He was extremely helpful and didn’t pressure me into a different vehicle than what I went in for. Will definitely be a returning customer.

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    Verified purchase
    Rates

    Reviewed June 19, 2026

    Everything about this buying experience was wonderful from the second we walked in the door until we picked up our SUV. Ryan, Jennifer, and Victoria had our best interests in mind. Victoria was able to get a much better rate than we initially had. This was not our first buying experience with DT but was far the best!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 18, 2026

    Well my experience with the salesperson was great. Unfortunately I only had the car for 1 day and it's in the shop already. For a problem that was existing and not my fault. Now I'm still without a vehicle and paying Lyft to get me back and forth to work.

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    Verified purchase
    Staff

    Reviewed June 16, 2026

    I had the best car buying experience with Nick, he made it super easy and painless, and was super patient with me. I will definitely go through Drive Time again in the future, and will recommend them to anyone.

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    Verified purchase
    StaffBillingRates

    Reviewed June 16, 2026

    I had a wonderful experience at DriveTime, finally someone who believes in second chances. What a wonderful concept, everything in one package. Even with my credit, I qualified for zero down, WOW!!! Every down payment lowers you monthly payment and the interest rate. I love you guys. I love how the staff work together as a team, not stealing each other's customer because of commission. Keep up the good work!!! Maybe you should add a "referral" program.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 16, 2026

    I would like to say I wasn’t very satisfied of how they went about things. There was a vehicle that I really wanted which they said I got preapproved for but then I got all the way there and couldn’t get it. It was very disappointing. I did get a vehicle but only because I had no other choice because I had to take an Uber and didn’t want to pay extra to get back home. I do like my car just wasn’t really what I wanted but I will be keeping the car and I hope I have no issues mechanically with it. My sales person was amazing. It’s just the system is messed up. They advertise one thing and do something completely different when you get there.

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    Verified purchase
    PriceStaffRates

    Reviewed June 16, 2026

    Mr. Cullen ** help me out big time!! Help me go through the best deals and prices that suited me based on my finances. He even broke down what the cars had for interior to exterior, overall great guy and great experience. Thanks, Mr. **.

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    Verified purchase
    CoverageTechPriceMaintenanceStaff

    Reviewed June 13, 2026

    I drive the 2017 Ford Escape to a contract job I had in Southern Utah. I'm driving along at 70 mph and suddenly a message comes on saying that the car is over heating. I immediately pulled over and let the car cool down. All fluids were correct, no leaking, but it blew a gasket. I limped it into an auto shop in Kanab. They charged me over 450$ to fix it. I'm not happy. On top of that I went to wash the windshield, when I turned on the washer the driver's side windshield wiper flew off the car. The metal scratched the windshield. I don't know if these cars go through any inspection before you sell them.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, James Alexandrei Yaakov Springer. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 12, 2026

    I went to a Dealership with the Same information I Presented here and I WAS DENIED (Residence). I filled out Paperwork for DriveTime (Got APPROVED) and here we are now a 2022 GMC Terrain later… THANK YOU DRIVETIME STAFF

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 10, 2026

    It was most likely the best place to feel relax and reliable with the staff. They even gave us pizza and water and the wait was less than 4 hours like most other dealership. I Will recommend Drive Time to my friends and co workers and people I come up with. The lady staff who help us get to a car I wanted, not what they had

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    Verified purchase
    Staff

    Reviewed June 8, 2026

    Manny at the Eastpointe location Was very helpful and asssured me that everything will be ok and I would be placed in a vehicle. He’s the best. Thanks Manny!!! I will also recommend family and friends to come to DriveTime and get a vehicle!!!

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    Verified purchase
    Staff

    Reviewed June 7, 2026

    Thank you both so much for helping us find exactly what we were looking for. It’s an amazing car so far. Thank you for all your advice and support finding the right one for our family to be safe and comfortable in!!! We’ll be back for round 2 when the time is right!

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    Verified purchase
    Staff

    Reviewed June 7, 2026

    I’m thankful that I was able to get my suv through your company. The notes on it is fair. I’m sure my family is going to enjoy it. I thank you for your service on helping us get it. Thank you so very much. The saleman was really nice and kind and very helpful to us.

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    Profile pic of the author.
    Customer Service

    Reviewed June 6, 2026

    Went to Langhorne PA location and test drove a car, followed up with calls, emails, etc. Andre the salesman, ghosted me and when I called the location to complain, a very rude woman hung up on me twice. STAY AWAY FROM DRIVE TIME!!

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    DriveTime
    Response from DriveTime

    Thank you for providing us with your feedback regarding your experience with our Langhorne location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

    Verified purchase
    Staff

    Reviewed June 5, 2026

    I was treated with respect from the second I walked thru the door of DriveTime. The salesman asked what kind of car I was looking for. The 1st car he showed me I bought it and drove it home. Everything was explained to me from the start to the end. The DriveTime I went to was very clean. Very happy with the car I bought.

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    Verified purchase
    Staff

    Reviewed June 4, 2026

    Pleasant experience. Phillip was professional and courteous. I was pre-approved so I knew in advance what was expected which made things faster. This is my second purchase with Drivetime...If need be I'd buy from them again.

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    Verified purchase
    Staff

    Reviewed June 3, 2026

    Michelle was excellent in handling a few a couple of hiccups that I had with the application and we went through everything step by step. She was very thorough and she gave me a great deal on a nice truck.

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    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed June 3, 2026

    They had a good selection, fair pricing and fantastic customer service. The process of buying the car was very easy. I was very satisfied with my purchase and payments. Jacob ** was very knowledgeable and made sure we understood and were happy with the vehicle.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 2, 2026

    Kandis was great. She explained everything. She was thorough, kind and we got through very quick, fastest car I ever bought. And I love the car and I plan on sending her lots of referrals. Location was also very convenient

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed June 2, 2026

    Pleased with the overall experience. The process was quick and very efficient. The down payment much less than expected and we spent less than 2 hours at the dealership. We had a positive experience overall.

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    Verified purchase

    Reviewed June 1, 2026

    I was very happy with my purchase and experience in Plano. Yolanda did so well and worked well within my budget to find what works for me and still keep the qualities of the card that I desired. She showed me alternative options. They agree to be more of what I wanted than what I even came for. Happy purchaser!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 31, 2026

    I had a great experience with William. He was Amazing and customer service Phenomenal!! I would recommend this location because the entire staff was so friendly and helpful. The process was a breeze and the approval was fast.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 31, 2026

    I had a fantastic experience purchasing my vehicle at Drivetime! Lestania was incredibly knowledgeable, patient, and completely transparent about the pricing and features. There was zero high-pressure sales tactic, which made the whole process stress-free. Brad in the finance department also worked quickly to get me a great rate. Highly recommend this team!

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    Verified purchase
    Sales & Marketing

    Reviewed May 31, 2026

    Just let me say that Sierra is the best car sales person who I've ever had the pleasure of working with. She went over everything with us and explained everything we were wanting. We went in there looking for a specific vehicle and she sure did get us into it. This was the easiest car buying experience we've ever had. It all took about an hour. I will always go back to Drive Time every time I need a new vehicle.

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    Verified purchase
    Amanda increased rating by 4 stars.
    Sales Tactics
    After a positive interaction with DriveTime, Amanda increased their star rating on June 4, 2026.

    Updated review: June 4, 2026

    My initial purchase at the Pittsburgh North location was disastrous with a faulty vehicle and extremely pushy salesperson. I decided to return the car but made the 250 mile trip to Columbus, Ohio, and purchased a beautiful Jeep from Hayden **. He couldn't have been more kind. Understanding, helpful, and laid back if he tried. All salespeople should strive to behave like a respectable person as himself. I'm extremely happy after my second attempt with Drivetime.

    Original Review: May 31, 2026

    Extremely pushy salesman who wouldn't take no for an answer. Car is full of stagnant moldy water in the spare wheel well and rear floors are also soaked. I plan to return the car as soon as possible.

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    DriveTime
    Response from DriveTime

    Thank you for providing us with your feedback regarding your experience with our North Pittsburgh location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2026

    I had a great experience with DriveTime!! I was approved on the spot and I drove off the lot with a 2018 Silver Chevrolet Cruze. I love my car!!! It drives good and is great on gas!! Customer service there is Excellent!!! Thanks Quee!!

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    Verified purchase
    Rates

    Reviewed May 28, 2026

    Literally the easiest and fastest process I’ve ever had when buying a vehicle. I was at the Toledo location, and Devin exceeded my expectations to make sure I got everything I possibly needed. The vehicle is perfect. And I got lower interest rate than I would have anywhere else.

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    Verified purchase
    Staff

    Reviewed May 24, 2026

    We worked with Jeff. He was very knowledgeable about the process. It went smoothly. The downpayment was a little more than we wanted to spend, but still wasn't high. He was great. Will go back for next vehicle.

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    Verified purchase
    StaffRates

    Reviewed May 23, 2026

    David was amazing and very informative on the process! He got us a lower rate than what I was expecting and I was able to get into my favorite vehicle on the lot. David made the process very easy going and simple. Thank you so much!

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    Verified purchase

    Reviewed May 23, 2026

    Arrived at the dealership and they didn’t have any of my paperwork that l did online. Basically had to start from scratch. Was at the dealership from 10 am to 3 pm. Happy with the car but could have been a little better if the paperwork was done ahead of time like I was told.

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    Verified purchase
    Customer ServiceStaffTransparencyCommunication

    Reviewed May 23, 2026

    I recently worked with this company and appreciated the professionalism and communication throughout the process. The experience was handled respectfully, and the staff took the time to answer my questions clearly. While there were a few delays, I felt they genuinely tried to help and keep me informed. Overall, I value transparency and customer service, and I’m thankful for the assistance I received.

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    Verified purchase
    Staff

    Reviewed May 23, 2026

    The experience was great. Tania- saleswoman was friendly, professional. The time of the whole process was the best I’ve ever seen. Treated like VIP. Thank you so much! Your service is greatly appreciated & I will gladly refer you guys to other customers!

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    Verified purchase
    MaintenanceRates

    Reviewed May 20, 2026

    Ash was great throughout the whole process. She thoroughly explained everything. When it came time to look at vehicles and test drive, she let us go on the lot and look at the cars with no pressure. There was one vehicle I was interested in, but when she went to move it so I could test drive it, there was something broken, and she didn't show it to me. I thought that was great.

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    Verified purchase
    Staff

    Reviewed May 20, 2026

    Started out with Larry M excellent guy, thank you for all your help with the start our process. And then went to Ohio and finished up with Adrianna. Thank you both for being upbeat and for working with me.

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    Verified purchase
    PriceStaffRates

    Reviewed May 20, 2026

    The process was easy enough to complete. The prices of the vehicles were also decent and the staff was very polite and professional. I ended up staying a little past closing time to complete my purchase, and they didn't rush me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 19, 2026

    Thank you to Steve & Kiana at the Laurel, MD, location. Super helpful & expert guidance throughout the process. I love my new-to-me Nissan Rogue! I would recommend DriveTime to anyone in the market for a vehicle.

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    Verified purchase
    Customer ServiceSales & MarketingStaffHonesty & Transparency

    Reviewed May 19, 2026

    The associate that helped us was great. He was patient, and understanding and explained everything to us. My Son bought the car. He was scammed by a car lot in 3 fountains about 6 months ago. After we paid in full for the car and it ran for 1 hour and he called them and they NEVER returned his calls we found out that it needed a step down motor and an ENTIRE TRANSMISSION. Needless to say he was very much on edge about getting another car. Places like that give lots that are honest, and sell used cars a BAD NAME. NOBODY deserves to be taken advantage. And your agent and company made him feel safe.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 19, 2026

    I felt at ease and not pressured into a car even when I was slightly apprehensive about my purchase. Adam the sales man was nice and understanding. Overall great people and an awesome place for cars.

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    Verified purchase
    StaffRates

    Reviewed May 19, 2026

    My saleswoman, Elena, was very nice and professional. She showed me the vehicles that I was interested in and requested... Toyota and Nissan. She showed me the history (no accidents). After test driving both, I decided to go with the newer one. 2025 Nissan Sentra.

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    Refunds & PayoutsMaintenance

    Reviewed May 18, 2026

    I had vehicle one month. Two repair companies told me my brakes were at 70% and needed replacing. DriveTime said they didn’t need to be replaced. Can you really wear down brakes in just a month. So had them replaced for my safety as I am 72 and felt I should have been reimbursed. DriveTime disagrees.

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    Verified purchase
    Honesty & Transparency

    Reviewed May 18, 2026

    I honestly thought it was going to be difficult to purchase a vehicle or I wasn’t going to like any of the vehicles on the lot. I thought wrong! You guys made it super simple to purchase a vehicle. I just couldn’t believe I was actually able to purchase a vehicle that I actually loved! Granted of course, APR is higher than ideal, but I can’t be picky. It’s my fault I ruined my credit. I’m so thankful DriveTime gave me that chance when no one else would. Everywhere else wanted at least 4k down, I walked away with 200 down. Thank you so much!

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    Verified purchase
    Staff

    Reviewed May 17, 2026

    Jesse and Kalisa went above and beyond, Thank you DriveTime for having super representatives like the in Columbus Ohio...both Jesse ** at your West Broad location, and Kalisa at your Morse Road location, are definitely assets to your company. God Bless them and their families!🥰👏🙌💝

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    Verified purchase
    PriceStaffRates

    Reviewed May 17, 2026

    The staff at the Gladstone store were beyond amazing! I was facing a difficult decision regarding my previous vehicle and needed to get into a used car with less-than-stellar credit. The entire team, Troy, the manager, Mykel, Emily, and Connor, all them were awesome! They made the process seem so seamless. I would recommend them to anyone looking for a used vehicle at a reasonable price! Great place to go if you’re trying to rebuild your credit! I can’t thank them enough! HUGE SHOUTOUT.

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    Verified purchase
    Customer Service

    Reviewed May 17, 2026

    This will be my second go-around with DriveTime. I love the customer service and the patience taken with every customer. They seem to always come through but this time I was going for what I usually would get denied for, an SUV. I finally got what I’ve wanted for longest a SUV. They delivered that and more. THANK YOU SO MUCH.

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    Verified purchase
    Staff

    Reviewed May 17, 2026

    Incredible experience as always. Everyone was so professional and knowledgeable. I left feeling great about my choice and when the inventory was at another dealership they made it possible for me to locate and find the vehicle that I was looking for.

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    Verified purchase
    Staff

    Reviewed May 16, 2026

    Mr. Milton ** did an excellent job and took great care of me. This was the most painless car purchasing experience that I have ever had! He explained everything and answered all my questions. I was and still am pleased with my purchase. Thank you again!

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    Verified purchase
    Punctuality & Speed

    Reviewed May 16, 2026

    Was very disappointed to arrive for my 11:00 a.m. appointment right on time with Trayvon only to be met by Raymond and find out Tavon had taken another couple during my set appointment time. Also the option to have my photo taken with the trademark green bow was not made nor mentioned only to have Tavon do so for the other couple. I came to this particular dealership because my sister raved about the experience she had when she purchased her car back in 2021(bow photo was not offered then either).

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 15, 2026

    Your place at New Castle, I think the people are wonderful there. I have the highest regards for them. They were very polite, very willing to help you in any way. They took their time to go over everything with us. I will definitely be coming back again.

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    Verified purchase
    Billing

    Reviewed May 15, 2026

    Great experience, and was able to get me in something I wanted with a reasonable down payment. They went over all the details of the vehicle with me, and Ariel was great to work with. I purchased a 2024 Chevy Equinox, and for this to be a used car dealership, the mileage on it was very low.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 14, 2026

    This was probably the best car buying experience I have had. I was in and out in under 2 hours. Kerona my sales rep was super patient and very pleasant. I was very pleased and will recommend them to all my friends and family.

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    Profile pic of the author.
    Staff

    Reviewed May 14, 2026

    Staff is friendly. Cars are trash. 1 month 2 vehicles breakdown. Stay away!!!

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Wayne Cutts. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    CoverageMaintenanceBilling

    Reviewed May 14, 2026

    Absolute nightmare vehicle, hasn't run a month and I'm missing work and given the run around. Now the repair shop says it need to go to a dealer for more repairs and more time? How am I supposed to get to work after a significant down payment and insurance. I'm stranded, left in the dark and no one to assist me

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    Verified purchase
    Customer Service

    Reviewed May 14, 2026

    I was extremely disappointed with how the vehicle was cleaned up. Trash in the bed of the truck. Tire pressure varied from 53 PSI to 40 PSI and recommendations for tires is 35 PSI. Oil life was 47%. I was told the vehicle went through a 14 day inspection? Took 2 hours longer than I was told to conclude the transaction. Manager was rude. Extremely disappointed with the whole process.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Tod Wells. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Staff

    Reviewed May 13, 2026

    Good experience, could have been great if stores could trade vehicles. Customers don't want to drive from one store to another to get vehicles. Just food for thought, I enjoyed the experience and staff was awesome.

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    Verified purchase
    Customer Service

    Reviewed May 12, 2026

    I started out with Jacob and then he resolved, so I spoke to Calvin a couple of times, but he never returned a call like he said he would. I called back and spoke to Art and he got me into a vehicle. He was such a pleasure to work with, but I was Jacob.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed May 12, 2026

    I had a great experience at the dealership thanks to Marco. From the moment I walked in, he was professional, patient, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and never made me feel pressured into making a decision. Marco made the car-buying process smooth and stress-free, and I really appreciated his honesty and excellent customer service. If you’re looking for someone knowledgeable and easy to work with, I highly recommend asking for Marco.

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    Verified purchase
    PriceStaffRates

    Reviewed May 10, 2026

    Amazing dealership to work with. Very easy to deal with, everything was explained well. Price was great. Great warranty. Will definitely consider them when it’s time to trade up. Well worth the drive and time.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 10, 2026

    This has been a great experience. I have purchased lots of vehicles in my lifetime and this was the most professional and quickest sale I ever had. Our sales Rep was knowledgeable and very helpful and personable. Treated me and my wife as we was family. I will be recommending Drive Time in Kissimmee to all of my friends who will be in search of a new vehicle. Again thank you.

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    Verified purchase
    CoverageStaff

    Reviewed May 10, 2026

    Jan ** was very helpful and informative with the purchase of my new car, and we enjoyed our experience and visit with the team and they interacted with our grandchildren so that we could have a better experience with everything. All of the employees were awesome.

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    CoverageTechRefunds & Payouts

    Reviewed May 9, 2026

    I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics were perfect I admit but had several dents and cracks on the bumpers. Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00. No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch. They made this claim 8 months AFTER I voluntarily returned the car to them. If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 9, 2026

    I started reviewing the inventory on the Drivetime website prior to setting an appointment. I called to make sure my pre approval wasn't just an advertisement. My time is important and I was in the market for a vehicle. My credit is not the best so I am looking for ways to improve it. My salesman was polite, knowledgeable and straight to the point. My questions were answer, my time was considered and I am extremely happy. I highly recommend the Dallas Drivetime. I highly recommend my salesman. He made this experience painless!!! I'm Grateful and my new SUV is a beauty!!!

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    Sales & MarketingStaff

    Reviewed May 8, 2026

    This was a wonderful experience with Samuel being a great salesperson. He was friendly, pleasant and patient. He took his time and explained the entire process to me without me feeling pressured. Thank you for a great purchasing experience.

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    Staff

    Reviewed May 8, 2026

    This is the 3rd car I have purchased from Drive Time in Orlando. Every time I was treated with respect and was helped getting a car. I have told people whom I work with about the service I received and told them I would take them down myself if they needed me. Clay was great. I would recommend him to everyone who asks me.

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    Reviewed May 8, 2026

    Andre is the best of the best! Andre made the process very smooth and with little to no stress! I plan on sending everyone I know that's looking for a vehicle to him! Very grateful to have found my Mitsubishi Outlander.

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    PriceStaff

    Reviewed May 7, 2026

    It looks like a used car that was put on a lot to be sold. No care put into it, mostly cleaned, other than that. I like the way it drives. It does not have a new car smell. It is smaller than I originally wanted. But larger than my last vehicle. I'm paying too much for a vehicle like this one. No bells or whistles for the money. I will make the most of it. The salesman was cool.

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    Staff

    Reviewed May 7, 2026

    This was a great, super easy and accurate deal. The people were all very friendly, not over persuading and helped find exactly what you’re looking for. Best I can ask for. It went very easy, I would highly recommend DriveTime.

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    StaffEase of UseRatesHonesty & Transparency

    Reviewed May 6, 2026

    Absolutely the best car buying experience from the internet, user friendly, to meet him with Marshall and Tyler. I know that Drive Time caters to a specific group but prior to a divorce in heaven low credit I bought many cars and I rate this experience one of the best if not the best. Full disclosure, honest, up front, no hurries, took the time, explained everything, made you feel totally 100% part of the process. Extremely competitive interest rates.

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    Staff

    Reviewed May 4, 2026

    From start to finish, everyone was professional and made my purchase experience excellent. I received a text message about coming in. My representative was tuned in, and I will definitely recommend this location and my representative.

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    Staff

    Reviewed May 4, 2026

    Mrs. ** was so professional. She was kind and courteous. She was also very knowledgeable about the vehicle that I purchased and other vehicles that she recommended. I will definitely send her some customers. Thank you so much mrs. **.

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    Punctuality & SpeedStaff

    Reviewed May 3, 2026

    Excellent service. The process for purchasing the car is very smooth and quick. Ilia was very helpful and knowledgeable. Thank you so much for giving chances to us who have low credit scores and emergency situations. Much appreciated.

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    Staff

    Reviewed May 3, 2026

    Samuel from the South West area made my visit very pleasant and easy to purchase my vehicle. It was no hassle at all. I truly appreciate the professionalism of all the workers. Thank you to manager Terrance also.

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    Staff

    Reviewed May 3, 2026

    Hayden was my salesman. He was awesome to work with. He helped me figure out what I really wanted. He is very knowledgeable and answered all my questions. I would definitely recommend Hayden and DriveTime to everyone.

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    Sales & MarketingStaff

    Reviewed May 2, 2026

    Had a wonderful experience buying my 2018 Nissan Armada. The sales staff was very helpful and very polite. Would definitely refer friends and to purchase from Drivetime. The process from start to finish was excellent.

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    Reviewed May 1, 2026

    1st car bought on Friday 4/24 was a bad car, had to bring it back, but was able to get into another car without a problem, Willie ** was super nice, was able to get in within the 5 day return window, all is well.

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    Reviewed May 1, 2026

    I had a bad experience the first day I bought the car. We went down the road after signing the paperwork and the Pay 💛 in the car didn't want to go to end gear then I came home and it was that engine light came on then I brought it back to you on Wednesday. It was a transmission and you gave me another car and that car light was on, but the mechanic said it was just a sensor so now I am having a good experience so far with the car because of the car is running good with a new car.

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    PriceRates

    Reviewed April 30, 2026

    Dealer that prays on individuals that are down on there luck. Although I know of my credit situation and the difficulty with getting regular credit, the selection of vehicles and conditions do not supplement the price that is put forward. The vehicles that I test drove were dirty and varying mechanical conditions which would normally warrant significant service. The car I chose was about 8,000 overpriced but due to the necessity for a vehicle I still chose it. Automobiles at these dealerships are generally overpriced and there’s no ability to negotiate.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed April 28, 2026

    Please remove the guidance on your review of how fear the client should be, to begin with I’m a returning client and this last experience that I have on the Conyers GA dealer was extremely stressful, I drove three hours from Birmingham, Alabama. I started the paperwork on the Pelham location and for starters I make a comment to the sales rep that I have to drive back to Birmingham to make funeral arrangements for a family member and this transaction should’ve last no more than 30 to 40 minutes but lasted three hours, they were expecting me and the least that they could do is wash the vehicle that I purchased properly. The Mats were laying on the back of the truck. I asked them to re wash the truck and they refused. One point they didn't took in consideration is this maybe my first vehicle and if so, should I care about the ringing the bells on a successful transaction? Or should they took in consideration if in fact, this would be my first vehicle.

    They couldn’t make my experience Pleasant, but they didn’t. They didn’t even knew if the fluid is in this vehicle that they sold me was replaced previously and when I called corporate office, they tell me if I want to get that information. I need to subpoena them, what type of company operates like this? No fair to the client whether it is a returning or a new client. Very stressful and unpleasant transaction. After this review, I will expect from somebody to contact me and I apologize formally.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Pablo Szundryk. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    Customer ServiceHonesty & Transparency

    Reviewed April 28, 2026

    So originally I was working with the Lakewood teams manager Jose and purchased a beautiful silver Murano. Well that one ended up having some minor issues so I found a different murano at the Denver Havana St location and spoke to Danny! Jose had already called over to the other location to get everything set up for me to trade cars. Honestly the entire experience was incredible. Both locations here in Denver are phenomenal! Thank you Danny for getting me into my new one and thank you Jose for making the experience literally a piece of cake!

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    Reviewed April 28, 2026

    The General Manager, Sheena, and associate Destinee, and our salesman Josh bent over backwards to assist us. They made this experience a joy. Your corporate office played a great part in our experience as well. We will definitely utilize Drivetime again. We will send others your way.

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    Staff

    Reviewed April 28, 2026

    From the moment I enter the dealership I was greeted with hospitality. My experience was awesome and what I really like that it did not take long and Roddy was my salesman he took very good care of me and met all my needs and answered all my questions without hesitation.

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    Punctuality & SpeedStaff

    Reviewed April 27, 2026

    Service was outstanding from my salesman Will to the general manager Paul. Fast process. Great warranty & full walk around vehicle inspection. Recommend to anyone looking for a vehicle come to DriveTime.

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    Staff

    Reviewed April 26, 2026

    Yolanda was beyond excellent, She explained all the numbers in detail and was not even pushy at all and was beyond very communicative and gave the whole experience a real human connection! Definitely recommend her to anyone and everyone!

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    Staff

    Reviewed April 26, 2026

    Woodbridge team made it very easy to choose my new 23 Equinox. I appreciate the knowledge and professionalism of this group. -Would certainly advise friends and family to check out DriveTime.

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    PricePunctuality & SpeedBilling

    Reviewed April 25, 2026

    We test drove 4 different vehicles. We decided on a Hyundai Accent for $9995. We've only had our vehicle for one day, so I'm hoping it lasts a while. The whole process was quick and easy, even with my bad credit history. Our down payment and bi-weekly payments are cheaper than I expected. I would recommend them to anyone with bad credit that's looking to buy a decent vehicle.

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    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed April 22, 2026

    The salesperson I worked with was great, I think she did a great job of explaining the process, I don't have any issue with her and don't want what follows to reflect on her. I drove a car off the lot a bit more than 24 hours ago, and then rushed home to get my dog to a vet appointment. I loaded her into the car I just got at the dealership, the car wouldn't start. I had to walk my dog 20 minutes to the vet, and 20 minutes back so I could clean up and get back to work for an event. Tried the car again, absolutely dead.

    Called the deal number, not much help. Finally was able to call back just now BECAUSE I ABSOLUTELY DO NOT HAVE TIME FOR THIS, and got a couple of repair shop numbers. Repair shop starts talking about "bringing the car in" BUT I CAN'T, THE CAR IS DEAD. Turns out, I now have to call and pay the up front for a tow to take care of a car THAT SHOULD BE WORKING. So because I HAVE OTHER THINGS TO DO and can't easily get to my dog's follow-up vet appointment, I will have to reschedule it. Which means she'll get her treatment later than she should. Now I have to run around trying to fix this myself, what a terrible investment. This whole process has lost me work time, money, and personal time.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Danielle Parish. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    CoverageMaintenanceStaffBilling

    Reviewed April 21, 2026

    We got a nice, beautiful Honda Accord, and unfortunately, it decided to break down and lose all power. And everything on the seventh day when you have to be there by five days for them to fix it, however, Jordan help to make things right and the upper management also agreed to let us trade. The car for another one and they didn't even want another dime payment on the new one. They did make it right.

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    Staff

    Reviewed April 21, 2026

    I had a wonderful experience with Drive Time. I can't say enough about how kind and knowledgeable Joshua Thomas was. I have been trying to get back on my feet since battling cancer for five years. Drive Time made that possible. They gave me the opportunity to get a vehicle. I cant say enough about the positive experience I had.
    Thank You,

    Leanne **

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    Sales & MarketingStaff

    Reviewed April 21, 2026

    Very satisfied with the product and service. After purchasing my first vehicle it had a few things that I didn't like about it and I wanted to use the five day return policy. I was prepared for a hassle but no hassle came.. My salesperson Tre set everything up... Set up test drives for other vehicles and I walked away with a vehicle that I could be more comfortable with and the service never stopped... Thanks guys. You made the experience a way less pain than buying a car can be.

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    Customer ServiceStaff

    Reviewed April 20, 2026

    Easiest car buying experience ever! Austin was helpful from the moment I called him. I was at the dealership less than hour because he helped me with all the paperwork the day before, so everything was ready to sign after my test drive.

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    Staff

    Reviewed April 20, 2026

    Chris was very efficient and knowledgeable about the process. Being able to test drive a few vehicles made it easier to choose from and made it more comfortable to buy. I have already recommended Drivetime to several people.

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    PricePunctuality & SpeedStaff

    Reviewed April 20, 2026

    At location in Nashville (Antioch) TN area the team of young men were great. Quinton, Joshua, Marcus and the rest of the gentlemen that was there on site they took their time with me explaining about DriveTime and they showed professional experience and knowledge of the company they represent and I would highly recommend this Drive Time car site. I haven't purchased a car in 19 yes so it was worth the energy that I received! Thanks again for all the help.

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    Verified purchase

    Reviewed April 20, 2026

    Brandon at the Greensboro, NC location was fabulous! He went above and beyond to make sure I went home with something I loved, but, most importantly, could afford. I will definitely be referring all family and friends.

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    Customer ServiceStaff

    Reviewed April 19, 2026

    I'm very happy with DriveTime, Aaron and Antonius. They showed TRUE integrity with my exchange of vehicles, and didn't question my intent, which is AWESOME customer service. My experience so far has been exceptional with all involved. Even though the original vehicle had issues, they went out of their way to take care of me and get me into another vehicle. My hats off to DriveTime, Aaron, Antonius, and Leandu.

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    StaffHonesty & Transparency

    Reviewed April 19, 2026

    I have never had an experience more enjoyable when buying a car! If you need a car, do not hesitate Chad is your guy at drivetime in Tulsa. He is very knowledgeable and thorough and patient and he will explain everything. He will take very great care of you. You’ll end up with a great deal. He is trustworthy, honest and fair and very helpful. Go see Chad today!

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    StaffHonesty & Transparency

    Reviewed April 17, 2026

    Honestly, the person that helped me was great and patient and very kind. It was a very simple process, and the test drive was guided and alone. It felt very comfortable. I honestly would recommend to anyone.

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    Reviewed April 17, 2026

    I was very excited about getting a car/suv from Drivetime. I got on the highway to head home and changed my mind. Car troubles already. Hopeful for better car., engine light came on, noises from the engine, air won’t blow from front of car.

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    Staff

    Reviewed April 14, 2026

    Renata is a very pleasant person. She went out of her way to make sure I understood all the documents. She was very knowledgeable about the working of the vehicle. I would recommend Drive Time to friends and family, especially Renata.

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    Staff

    Reviewed April 14, 2026

    Was in and out without any problems. Our salesman was knowledgeable and showed us the car we asked for. He wasn't pushy in anyway. Phil was very professional and polite. He even gave a recommendation for lunch.

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    Customer Service

    Reviewed April 13, 2026

    I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 12, 2026

    I had an excellent experience from the time I first walked in for my scheduled test drive to the moment I drove away with my new car. The sales manager Jesus was great. He got me checked in for my appointment despite being an hour early. He got the car pulled up front for me. And then when I returned he handed me off to Keisha a sales rep who was phenomenal at her job.

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    Staff

    Reviewed April 12, 2026

    Josh was amazing to deal with. We drove from NH and made the process seemingly easy and would buy again from him. Had everything ready for us so we could be in and out. Less than an hour from the time we pulled into the dealership.

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    PriceStaffTransparency

    Reviewed April 12, 2026

    All of my experiences during my research of affordable options were awesome. I have to share my professional blessings on another level, because all of the co-workers have always had so much patience for me and my family, as we've been updating this IDENTITY FRAUD CRISIS!! PROTECT YOURSELF FROM CON- ARTISTS & STALKERS.

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    Staff

    Reviewed April 11, 2026

    I had an absolutely outstanding experience with Amber ** and Kenny, the General Manager at DriveTime! From start to finish, they went above and beyond to make sure I was taken care of and driving away happy. Amber was truly amazing—professional, patient, and incredibly dedicated. She worked tirelessly to find the best options for me and made the entire process smooth and stress-free. You can tell she genuinely cares about her customers and wants the absolute best for them.

    Kenny, the GM, was just as impressive. He stepped in to make sure everything came together perfectly and helped secure the best deal possible. Their teamwork and commitment really made all the difference. Thanks to both of them pushing for me every step of the way, I’m now driving off in a brand new 2025 Nissan Sentra, and I couldn’t be happier! If you’re looking for a team that truly works for YOU and makes things happen, I highly recommend reaching out to Amber ** and Kenny at DriveTime. They exceeded all my expectations!

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    Sales & MarketingPunctuality & Speed

    Reviewed April 11, 2026

    Gregory and Jamall were awesome at finding me the best car possible! The process was quick, easy and I never felt pressured to purchase more. I will definitely be recommending them to everyone I know!

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    Customer ServiceSales & MarketingStaff

    Reviewed April 11, 2026

    Customer service experience was amazing from the beginning, from the first call to the walking out with keys in my hand. I walked in and felt welcomed and heard as to what I was looking for, my salesperson was very sweet and attentive.

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    PriceStaffRates

    Reviewed April 11, 2026

    Very friendly people and very helpful. I can’t say anything bad about my experience. They make sure you leave very satisfied and happy. I know I did. I’m very happy with the experience I had. DriveTime is the place to go. They might have used cars but the cars they have is great at a good price.

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    Staff

    Reviewed April 9, 2026

    I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.

    This is not a vehicle. This is a rolling declaration of success. This is what happens when comfort and power shake hands and decide to show off a little. I sit higher than my problems, glide smoother than sweet tea on a summer porch, and quite frankly, I suspect lesser vehicles move out of the way out of sheer respect. If this Escalade were a person, it would own land and give excellent advice.

    And yes, I am a returning customer, which in my world is about the highest compliment you can give. I do not return to places that do not treat me right. DriveTime, and Colt in particular, made sure I felt taken care of from the moment I walked in to the moment I drove off like I had somewhere important to be. If you are considering buying a vehicle, do yourself a favor. Go see Colt. Shake his hand. Let him work his magic. And prepare yourself, because you just might leave feeling like you have upgraded not only your car, but your entire outlook on life. Five stars. Possibly six if you count how good I look driving this Escalade.

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    Customer ServiceStaff

    Reviewed April 9, 2026

    We were very pleased and satisfied with the professional customer service skills of Mr. **. He explained everything thoroughly and explained the process as well as our options. Drive Time has very satisfied customers and will definitely be future customers.

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    Reviewed April 9, 2026

    Troy was cordial, and he made the process seamless. He explained everything and always asked if I had any questions. I will recommend Drive Time to my family and friends. I like the pre-approval process.

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    Staff

    Reviewed April 7, 2026

    My salesman was KeKe. She has a warm welcome and keeps a smile on her face. She's very patient and doesn't seem to mind answering any questions that you may have even if she's answered them already. She made the process bearable and tolerable. I'd definitely recommend her to anyone seeking assistance to buying a vehicle.

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    Reviewed April 7, 2026

    I have never felt so good about buying a vehicle before. The service was great and they made you feel like family. I knew when I came onto the lot, I was going to buy a vehicle, you can feel the love. Thank you, Drivetime. I am so happy.

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    Staff

    Reviewed April 5, 2026

    This was by far the greatest and easiest car buying experience ever. We came in looking at a Kia soul and left with a better car for My daughter. Words can't explain the gratitude for our salesman for listening and helping her find the one.

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    Staff

    Reviewed April 5, 2026

    I had a excellent experience with everything. It took two days but again I am a very pleased lady. The man who helped me I would like to say again thank you! I would recommend you 100%. I test drove a few vehicles and I finally got the car for me.

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    Sales & MarketingStaff

    Reviewed April 4, 2026

    Our salesperson was very attentive and on top of everything that was going on. Even when we had a small delay with some of the paperwork, she made sure to keep us positive minded. We couldn’t have asked for more.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 4, 2026

    My sales person, Ryan **, not only explained Everything the process in details but he also help me with downloading documents that I did not know how to retrieve. This was not surprising, the day before Ryan was a big help over the phone. Even my brother was impress by him.

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    Staff

    Reviewed April 4, 2026

    Great salesman, great service, very happy with my vehicle. I highly recommend DriveTime to purchase a vehicle, especially for someone who has really horrible credit and has tried other places to buy a vehicle. Overall, I cannot say enough. Excellent!

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    Punctuality & Speed

    Reviewed April 3, 2026

    Hats all the way off to Cheryl at DriveTime North Freeway… She said she would wait on me and she did. I arrived 20 minutes before closing and she was all smiles and said, "I told I would wait on you". I was not rushed. She answered all my questions. The whole experience was great.. She had the car waiting up front and my keys were in her pocket.. Thank you Cheryl.. I’m sure that all are good but I’m going to toot Cheryl’s horn. TY!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 2, 2026

    I had an amazing experience at DriveTime Kissimmee, all thanks to Nick! He was fast, efficient, and made the entire process so easy from start to finish. His friendly attitude made me feel comfortable and confident every step of the way. Nick really went above and beyond to make sure everything was handled quickly and smoothly. I truly appreciate his professionalism and how effortless he made the experience. I’m so thankful and will definitely be coming back. Highly recommend asking for Nick if you go to DriveTime Kissimmee!

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    Staff

    Reviewed April 2, 2026

    Best car buying experience I've ever had. From pulling in to the lot, doing test drive & paperwork then driving home in the new vehicle it was less than 2 hours. Marcus is PHENOMENAL. 12/10 highly recommend this dealership & this rep. Warranty options are great too!

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    Staff

    Reviewed April 1, 2026

    The El Paso Drivetime has been very helpful and have done everything to help me get into car, even when I had problems with it, they have helped me every step of the way. Awesome people, I would recommend Drivetime to anyone who asked about my experience.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2026

    I just purchased my Chrysler 300 from DriveTime and hands down, this was one of the best car-buying experiences I’ve ever had. Everything was smooth from start to finish. Will was absolutely awesome—super helpful, patient, and made sure I understood everything every step of the way. The approval process was quick and stress-free, which made the whole experience even better. If you’re looking for a vehicle and want a hassle-free experience, I definitely recommend DriveTime. Ask for Will—you won’t be disappointed!

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    Customer ServiceStaff

    Reviewed March 31, 2026

    This was my first time at DriveTime but they did not disappoint because I left with a new vehicle thanks to Devon and his fantastic customer service! Thank you DriveTime for welcoming me and I’m so happy with my purchase!

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    Staff

    Reviewed March 31, 2026

    From the minute I pulled in the lot I saw the car I wanted. I walked in and was greeted by Jordyen. I admit I took his time and never once did he try to push me into that car. The car was a little more than I budgeted so I test drove several others. Jordyen explained several Drive Time plans that could help me get it within that budget. Story short... I bought the car I first wanted. I'm a very satisfied customer.

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    Customer ServiceStaff

    Reviewed March 31, 2026

    Customer service was great. Staff is very knowledgeable and assisted me in finding a great car at a great place. First place I will visit when I need another vehicle. I highly recommend them!!

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    Sales & MarketingStaff

    Reviewed March 31, 2026

    When I went to DriveTime. I was not expecting to walk out with a car. My salesperson Zachary, was so helpful. He explained everything to me. He went over everything with me, and just like that. I walked out a new car owner. I love it!

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    Staff

    Reviewed March 31, 2026

    From the minute I pulled in the lot I saw the car I wanted. I walked in and was greeted by Jordyen. I admit I took his time, and never once did he try to push me into that car. The car was a little more than I budgeted, so I test drove several others. Jordyen explained several Drive Time plans that could help me get it within that budget. Story short... I bought the car I first wanted. I'm a very satisfied customer.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2026

    Very friendly, very easy process, great to work with, quick and easy process, way better than using dealerships or other buy here dealers as well. Like the new tires on cars as well. People were easy to deal with and helpful.

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    Staff

    Reviewed March 30, 2026

    That was helping us was very nice, very sweet. Knew any questions we had to ask, she knew answers too. She was very good and job, she showed us the car. Showed us everything about it. Double checked everything. Did a checklist before we left? It was a very nice experience...

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    Maintenance

    Reviewed March 30, 2026

    That's right! On the 27th day after purchase driving only 557 miles, my 30K vehicle is broken down! I am fresh out of a bankruptcy, I'm at the point I wish I could Chapter 7 this vehicle. They sell lemons, but get away with it since the vehicles are used. Don't buy from them.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Summer Erdel. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    StaffHonesty & Transparency

    Reviewed March 28, 2026

    Had an amazing experience with DriveTime. Vanessa was incredibly welcoming, kind, and professional from the moment I walked in. After a recent disappointing experience with another dealership, my hopes were honestly pretty low—but Vanessa completely turned that around. She reassured me that she would do everything she could to help me get into the car I wanted, and her confidence really made a difference.

    Even though her shift ended before everything was finalized, she made sure I was taken care of. Joshua stepped in seamlessly and continued providing excellent service. He took the time to explain everything clearly, answered all my questions, and even let me test drive several cars until I found the perfect one. He made the entire process smooth and stress-free and ultimately helped close the deal. Overall, the experience was stellar from start to finish. The level of care, patience, and professionalism I received was exactly what I needed. I’m truly grateful to both Vanessa and Joshua along with the rest of the team, for making this such a positive experience!

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    Sales & MarketingTransparency

    Reviewed March 25, 2026

    Avoid this dealership. I wasted hours here after receiving a digital pre-approval, only for them to refuse to honor the agreed-upon terms once I arrived. Their financing practices are deceptive, and they lack basic transparency. I've already filed formal complaints with the Oklahoma Attorney General and the Used Motor Vehicle Commission regarding their bait-and-switch tactics.

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    DriveTime
    Response from DriveTime

    Thank you for reaching out. We offer personalized financing options for each customer. We look at many factors when it comes to your terms, including income, credit score, and vehicle selected, which can affect the down payment and monthly payments. We also accept outside financing. If you would like to view the available inventory or submit an application, please visit our website at www.DriveTime.com.

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    Staff

    Reviewed March 25, 2026

    KY was friendly and professional. He went step by step and helped us find a car that fit everything I was looking for in an automobile. I had a wonderful experience and will recommend Drive Time at 51st Ave and Glendale to family and friends.

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    Reviewed March 25, 2026

    Blake ** was GREAT to work with. Wonderful personality, joyful and fun. Blake knew his stuff. Walked me through the process with ease. Would recommend him for a raise!! There's no more I can say for a GREAT experience at DriveTime.

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    Coverage

    Reviewed March 23, 2026

    If I could I would give them 0 stars. Please I repeat, please don't buy from them. They are selling lemons. My husband brought a car in November and the car was broke down by January and I'm talking major problems. Then he had the warranty with is a complete joke. I mean every problem the car had they said it doesn't cover it. So now we are trying to figure out what does it cover. My husband is now stuck with no car and out of money and they won't even try to work anything out. This is frustrating.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Steve. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.

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    Staff

    Reviewed March 23, 2026

    Jada was fantastic to work with. She was pleasant, knowledgeable, and took the time to truly listen to my questions while offering thoughtful insight throughout the process. Her guidance gave me the confidence to move forward, and while I ended up spending more than I initially planned, I ultimately got exactly what I needed.

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    Staff

    Reviewed March 22, 2026

    Well, me Waketti ** as I first arrived at DriveTime, they definitely was very respectful and friendly. I told them what I was in need, of and they got right to it with no hesitation. They was awesome. 👏🏾 Yess, took good care of me. 😁😎🙌🏾🙏🏾

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    Staff

    Reviewed March 22, 2026

    Really great experience. One thing no full tank of gas and no car wash. Buying a car you expect that. Beverly helped us. She was very helpful and informative. Need to work on a car wash option and gas option.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 22, 2026

    Overall, the experience was great. My sales associate, Adaria was professional, patient, and helpful throughout the process. Everything was straightforward and there were no surprises. I was in by 10AM and out by noon. The only thing I would recommend is that the company do a better job of tracking its clients. I received a lot of texts and some phone calls from other sales reps and even a manager before, after, and even during my time with Adaria.

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    Punctuality & SpeedStaff

    Reviewed March 22, 2026

    At DriveTime I had a great buying experience. Charles ** took really good care of me and making sure I met my needs for financing a car for the first time. It was a really quick process and got to test drive the vehicle of my likings. Thanks again drivetime...

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    Customer ServiceSales & MarketingOnline & AppStaffTimeliness

    Reviewed March 21, 2026

    So far DriveTime has done everything they can do to help me. There was some kind of issue with the car transmission I picked so I brought it back the next day and they were more than happy to find me a different car or take that one to the shop to get fixed. I opted for a different car. Found one on one of the other lots and they called over to make sure it was available and transferred all the information and paperwork to that location. I was happy there was a warranty. I was going to take the car to a mechanic but the issue was very obvious when driving over 50 or on the freeway. The process was easy. They have tablets for the kids to play on making the car experience easier to get through and it wasn’t like I had to talk with one person to sale me the car and then a finance guy. They all do both the sales and finance part. The relaxed environment made it not so stressful to get through car buying process.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 21, 2026

    Ilia (eye-Leah) and her team were very helpful. got me into the vehicle that worked for me and my family. I felt a little shuffled around, while she multitasked with other customers and her lunch, They also had a meeting in the middle of my visit discussing sales and what not which was uncomfortable for me as a customer to hear how they are pushing sales and etc. Getting this car was a huge deal for me and it would have made my experience better to be handled directly by Ilia instead of 2 other people. Sort of made me feel like ok I got that deal moving not she moved into the next.

    Ilia did make sure to communicate and and make sure we were not just sitting there but the entire experience at the dealership was about 4-5 hours. I brought up having the car washed and was told it would take a really long time and it was only water so I opted to take out to carwash myself only because I have Quick Quack membership but that was pretty disappointing considering I was financing a 16k vehicle and giving them 1500 down. It wasn’t a no but it felt like a lame offer that they knew would be refused. Just my opinion.

    I walked away with a car that I desperately needed so for that I’m majorly grateful for their help in getting me into a vehicle that worked for me. Thanks DriveTime!! Overall good experience! In the end I ended up with an amazing vehicle that I didn’t think I was gonna be able to swing. I also got to put the big green bow on my car which felt cool getting a newer to me vehicle. It’s a big purchase and deserves a big bow haha. Thanks guys! Sincerely, One happy mama with a new Volkswagen Atlas.

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    Punctuality & SpeedStaff

    Reviewed March 21, 2026

    We had a pleasant experience with the Pensacola location. The General Manager and Assistant General Manager were so helpful and nice. The process was easy and pretty quick. They made the car buying process super easy and actually fun.

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    Punctuality & SpeedStaffTimeliness

    Reviewed March 19, 2026

    They worked really hard to get us what we wanted. They were very personable and friendly. The process was quick and easy. We would have walked out the same day with a car but I needed more paperwork from my job.

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    CoverageStaff

    Reviewed March 18, 2026

    Austin was a great representative. He took care of us right whenever I do need to buy another car. I will definitely get it from drivetime. The process was so easy. Gave us different options on cars to buy, help us purchase insurance, set up the correct information too.

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    Customer ServiceBilling

    Reviewed March 18, 2026

    DriveTime is a bunch of thieves. I bought a car and had it for 7 days before it broke down from a major fuel leak. It's been in the shop for 12 days with no work done on it. The warranty company is blaming the car shop the car shop is blaming the warranty company and the manager at the drive time won't answer my emails or call me. They took a huge down payment from me on a car that clearly did not go through the 24-point inspection that they stated it did.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Erin W. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 18, 2026

    Understand that people work hard for their money. Those same customers are what keeps your doors open. Be more upfront about the 300 mile return, also require more detail on warranty information. I just bought a vehicle yesterday around 5, it broke down couple hours later. I was getting that car to give my daughter the other car. And being disrespectful to customers after the sale will only lead to bad reviews.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Carrie Sullivan. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 17, 2026

    I was scheduled for a 7:00 appointment in the Plano area where I was not very pleased with the customer service. He was not very helpful with me at all. I left Plano and went to the one off of 20 where I was very much pleased with the customer service. He was very patient with me and very helpful and being a single mother in need of a car I am very much pleased with the results.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 17, 2026

    Second vehicle that I have bought from there. They make the process really easy and quick. All the sales team are very friendly and knowledgeable of vehicles on lot. The salesman I had the pleasure of doing business with answered every question I had.

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    Staff

    Reviewed March 16, 2026

    Calvin ** was my salesman and was professional, calm and cool. Did everything he could to help me out and left with a nice ride that will help me get credit back in order and back and forth to work dependably. I sold cars for years, and he’s a real good one. He made my time and needs top priority and was just a good guy. Highly recommend seeing CALVIN ** for your next car purchase! Thanks, sir, I appreciate you and the dealership!

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    Punctuality & SpeedStaff

    Reviewed March 15, 2026

    Excellent service from Roddy and team! Truly an amazing experience. I will definitely send referrals to family and friends. The process was fast and easy. They truly went above and beyond. I am happy with our new car. I look forward to the future and more business with Roddy.

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    Customer ServiceContract & TermsSales & MarketingStaffBilling

    Reviewed March 14, 2026

    I've seen the commercials about this company and I was in a position where buying a car is needed but my credit isn't so great. Of course I went thinking that they couldn't help me, but true to their advertising, I left with a new vehicle AND great payment arrangements. Ryan helped me through the whole process, explaining everything and is a asset to the company. Definitely ask for him. He made this process of buying a new car seamless and amazing customer service. If you're ever in a tough situation, give them a try, it's DriveTime.

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    Customer ServicePriceStaffBillingHonesty & Transparency

    Reviewed March 14, 2026

    Had a really good experience with DriveTime. The customer service was great from start to finish. They were honest about the no-money-down option, and my payments were affordable just like they explained. The process was smooth and I appreciate the help getting into my car. Thank you!

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    PriceRates

    Reviewed March 14, 2026

    The process was nerve racking but my salesman was great and I'm really happy with my car so far. I would have liked to have more of a selection of cars in my price range but overall it was a good experience.👌

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    Punctuality & SpeedStaff

    Reviewed March 14, 2026

    Devin was amazing and made our car-buying experience quick, easy, and painless. This was the best car-buying experience my husband and I have ever had. Great experience, would recommend Devin and Drive Time in Temple to anyone.

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    Reviewed March 12, 2026

    Worst deal of my life. Was told I could swap for the truck we wanted. Drove 2.5 hours to be told I needed another 1000 down. Wasted my time and resources. I've got 2 days left. I'm returning their car.

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    DriveTime
    Response from DriveTime

    Thank you for reaching out. We offer personalized financing options for each customer. We look at many factors when it comes to your terms, including income, credit score, and vehicle selected, which can affect the down payment and monthly payments. We also accept outside financing. If you would like to view the available inventory or submit an application, please visit our website at www.DriveTime.com.

    Verified purchase
    Sales & MarketingPriceMaintenanceStaffRatesTimeliness

    Reviewed March 12, 2026

    My sales representative was helpful and courteous. He did all I asked of him. The corporate level is trash. I drove 2 vehicles the first day. Those cars were broken and had significant issues. Brakes steering engine skipping. Cigar smell was atrocious on another car. Windows too dark of tint see out of back window. The Equinox that I first purchased ended up overheating after I left to go home. I spent 2 hrs in the road to to limp to the house. Very frustrating. I brought the car back the next day, and swapped for another Equinox. All I WANTED WAS FOR THE POWERS THAT BE TO COME DOWN A LITTLE IN THE PRICE OF THE 2ND CAR, AND NO? That is very bad business. Help me out. Why? I am not happy at all!

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Donald Pearson. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    StaffHonesty & Transparency

    Reviewed March 10, 2026

    Outstanding! Extremely clean dealership, and honestly the whole process was phenomenal. I currently work for HD, and I’ve been in the dealership business for 27 years. Luckily for Drivetime my credit got negatively impacted a few years back and Drivetime made it easy to buy. Great Job Tallahassee Drivetime!!!!

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    Punctuality & SpeedRefunds & Payouts

    Reviewed March 9, 2026

    I’m extremely disappointed that only a few hours into owning the vehicle the check engine light is on and my car is now at the mechanics. Even with warranties in place, it’s frustrating to be buying a new vehicle and shortly later not having the ability to drive it and possibly having to return it. I’m fortunate enough to have a working reliable vehicle but to be struggling to get a second vehicle for the second year in a row because of drive time is highly disappointing.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, "customer name". We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    Punctuality & SpeedStaff

    Reviewed March 9, 2026

    I had a great time with Emma, she was fun and took amazing care of me. Go by and see her if you want a no hassle experience. The process was fast and thorough. If you need help, it's the place to go to.

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    Staff

    Reviewed March 9, 2026

    Kamicka and Samantha were amazing from the beginning till the end. They went above and beyond and helped my husband and I to get a really nice truck! Thanks for you both, I HIGHLY recommend them and drivetime in WPB.

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    StaffTimeliness

    Reviewed March 8, 2026

    I have never had a better experience buying a car. I chose one online and went the next day to purchase. Will was amazing from beginning to end. From test drive to signing in 2 hours. DriveTime has earned my business for life. Thank you Will.

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    PriceStaff

    Reviewed March 7, 2026

    I had an excellent experience. My Salesman, Samuel ** in the Raleigh, NC Dealership, was exceptional. He went above and beyond to help me find my car and to work the deal. He was totally awesome dealing with me and my questions. I drove 101 miles to this Dealership but it was well worth it. Thank you, Sam for a job well done. 🎉🙌

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    Customer ServicePunctuality & Speed

    Reviewed March 7, 2026

    I have been looking for this vehicle for a month. Had several appointments however something always came up. I found the exact car I wanted at the Dallas dealership. Submitted my info and Isaiah called me back immediately. We set up a time. Isaiah had everything ready, he was awesome. We moved through the process, it was quick and easy. Isaiah made the buying experience perfect. I am very happy.

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    Rates

    Reviewed March 7, 2026

    It Took a few driving trips from Gaffney to Charlotte. I love the car. Once things got worked out on my license things went smooth and Jordan made the paperwork easy. I rate the overall experience a 4 but partly due to me not renewing my license sooner.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 7, 2026

    Found a vehicle online at the Savannah GA location. I was called quickly and after answering and asking a few questions I made an appointment, for 7:00 PM, to test drive the vehicle. My wife and I drove over an hour to the dealership. We arrived 30 minutes early and saw the vehicle sitting out front. My wife was really excited at the first sight of the vehicle. The vehicle was unlocked so we looked inside. At that time a salesperson came walking up telling us that vehicle was sold and to get out of it, in a very rude tone. We went in to check in and was informed that the vehicle was sold.

    When I informed the salesperson that greeted us that we had an appointment to test drive the vehicle, she told us that the appointment does not hold the vehicle. It would have been nice to have been informed of that when scheduling an appointment, especially after I made the appointment early in the afternoon and was called two separate times from two different asking if I was still coming to my appointment. The two ladies I interacted with while there were rude, condescending and nonchalant in their attitudes. It is safe to say the I will definitely let anyone I know who is looking for a vehicle to steer clear of this dealership. I sincerely hope others have had a better experience than I did.

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    DriveTime
    Response from DriveTime

    Thank you for providing us with your feedback regarding your experience with our Savannah location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

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    Punctuality & SpeedStaff

    Reviewed March 5, 2026

    They was so fast, quick. They approve everything before I got there. So they didn’t waste my time. I really appreciate the help from Jesus ** and Antonio **. They explain everything from paper to paper, no short cuts. Explain the warranty to me and even did a walk around on the car to make sure everything works..

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    Staff

    Reviewed March 5, 2026

    This was perfect. When you need a car and don't have decent credit as long as you got a job they gonna hook you up! They stay stocked up with almost brand new to lightly used vehicles! The staff was professional, courteous and very helpful!

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    Verified purchase
    Maintenance

    Reviewed March 5, 2026

    Unfortunately had a bad experience. I bought a truck and following morning and started having warning lights coming up on the dash and shuddering when driving. Now having to figure out the repair process and back to the point of no vehicle.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Justin Middleton. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase

    Reviewed March 5, 2026

    I originally walked in with an idea of what I wanted and just wanted to look around. My daughter had purchased her very first vehicle from there and they treated her and my spouse with respect. We’re not pushy at all and talk to them like they were people and not a way to get commission. Antonio and Mike made the experience noteworthy. We’re not pushy at all like most car places. And worked with me on securing a new car for my family.

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    Customer ServiceStaffTimeliness

    Reviewed March 5, 2026

    I was looking online for an Honda Accord and behold they had exactly what I was looking for, Immediately I called and spoke to Joe at Drivetime and had an approval in 20 minutes, So I went in the next day and within 3hrs I was done, I highly recommend Joe. If you're in the Winston Salem Nc area please contact Joe, The whole staff was super friendly and helpful, Shout out to the manager over there for above and beyond the call of duty, What an great experience.

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    StaffRates

    Reviewed March 5, 2026

    First class service from Ms. **. She was very nice and very helpful and she answered any questions I had. She was very knowledgeable about the process and vehicles that I was interested in. Thanks for a job well done!!

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    CoverageRefunds & Payouts

    Reviewed March 4, 2026

    Car is good but there was a leak in one of the tires from a previous patch and warranty didn’t cover it so had to pay for 4 brand new tires 'cause it’s a all wheel drive and they all have to be matching thread count.

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    Customer ServiceStaff

    Reviewed March 3, 2026

    My car buying experience at Drive Time was as I expected. Everyone was friendly and attentive and my car salesman was very knowledgeable and well informed on responding to all of my questions and concerns.

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    Verified purchase

    Reviewed March 2, 2026

    I had a great experience buying my car from Drive Time. I had at least 5 other car places turn me down. Drive time was able to get me into a car I love. I will be recommending to my friends and anyone else I can tell about drive time

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    Staff

    Reviewed March 1, 2026

    Terrill was a great help! The process was super smooth & easy compared to other dealerships. If you’re looking for a new car then I would definitely recommend going to DriveTime in Round Rock and asking for Terrill!

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    CoveragePriceMaintenanceStaffBillingLoan ProcessRatesResolutionHonesty & Transparency

    Reviewed Feb. 28, 2026

    So I bought a Chevy trax and within a week, past the 5 days return policy, it started acting up. Contacted SilverRock, car was diagnosed and was going to cost more to fix than my purchase price. Driveline in Tallahassee, FL made it right. They offered to return the loan and let me pick out a different vehicle. I was so impressed with how I was treated after what I thought was going to be my longtime ride ending in a rare disaster, that I even increased my budget and got something with a little more bells and whistles. This was my first "big girl" purchase all on my own in a really long time, brought along my husband for support and to step in when my eyes got bigger than my set budget. 🙃

    I honestly don't know if this review will help or hurt but I hope it helps. The insurance company was awesome, I recommend budgeting to add them to your payment. Car repairs ain't cheap. Driveline has a lot of nicer vehicles at decent prices and allows you some control over your down payment, the add ons, nice selection of vehicles of every type, and most of all, they are going to do right by you.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Feb. 27, 2026

    695 dollars for a lo jack app that I didn't even know I was paying for and the Altima 2017 don’t buy it. Worst car I ever had. Feb 24 and it's just three day later taking it back feb 27. Terrible, not happy at all

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Christy Lattimore. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 27, 2026

    Staff was very helpful quick and friendly. I love the car I chose I have no problems. The sales rep was great and helpful throughout the process I will definitely recommend going here to purchase a car.

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    Sales & MarketingPunctuality & SpeedBilling

    Reviewed Feb. 27, 2026

    I am extremely dissatisfied with my experience at DriveTime. At the time of purchase, I was clearly told that my car payments would be due on the 1st and 15th of each month. I am on a fixed income, and this payment schedule was a major reason I agreed to move forward with the purchase. Only after everything was finalized did I find out that the account was actually set up for biweekly payments, meaning a payment is required every two weeks. At no point during the sales process was I told this. Had I known, I would not have agreed to the deal. To make matters worse, the financing company, Bridgecrest, has refused to change the payment terms and stated they will not even consider adjusting the schedule until six months of payments have already been made. This puts an unfair and unnecessary burden on someone living on a fixed income.

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    DriveTime
    Response from DriveTime

    Thank you for reaching out to us. We understand your concerns regarding your payments, and we would encourage you to contact Bridgecrest, your account servicer, at (800) 967-8526, where a representative can further assist you.

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    Staff

    Reviewed Feb. 26, 2026

    Thank you for taking the time to meet with me. I'm so grateful for your help and support. Your service was priceless. That day my dreams come true, I got a car.
    A special thank you to Andrew and Terrel for their patience, clarity and dedication. Each of them took the time to answer my questions and guide me step by step.

    I highly recommend DriveTime Company to anybody who wants to buy a vehicle.

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    Sales & MarketingStaff

    Reviewed Feb. 24, 2026

    Thanks for the salesperson patience with me. I am a senior with senior questions. At no time did she become flustered with me. That alone made this a wonderful experience. She understood my desire to choose the right car. She patiently showed me several until we saw the car of my dreams.

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    StaffBilling

    Reviewed Feb. 24, 2026

    I arrived with apprehension that I would not get a car. Marcus was very pleasant and about business was reassuring and carefully explained the process. Although I understood all that was explained I knew my current credit history due to being unemployed for the past 8.5 months & a limited SS income however I came with a down payment. The other 2 staff were also about business but friendly. Marcus took time to explain everything and was understanding of my limitations. He should be on a poster for salesman of the month/year. I know most customers who can relate to my situation are very apprehensive when they come that they will leave with a car. WELL, I DID & I'M HAPPY! Great job to Marcus & the Topeka Dealership! Go Drive Time, Go Drive Time, GO!

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    Customer ServiceTechRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Feb. 23, 2026

    The “pre approval“ process is a joke! I put all my correct information in came back with low down payment said all my income and residence was all verified and I did not need to provide proof of either. Said I was approved with $45 down and payments of $500 a month. Call the dealership on Greystone Blvd. in Columbia SC. The girl who answered was rude to start. I explained that my pre approval said my income and residence was already verified and it said no need to bring that proof and asked if I just needed to bring the down payment and id. She said no bring proof of income and residence and that they will have to run credit check to determine down payment. Why even have an online pre approval if I need to do all of that in dealership?

    The commercial even says get approved online and lock in financing. Why tell people you are approved for these terms only to get told in dealership sorry we need X amount down? Just to get warm bodies in the dealership? If I was approved online and told my down payment and monthly payment is set why do I need to jump through hoops when in dealership? This place just lies to us to get us in the door and flips on said approval. I even contacted their online agent and called their corporate.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 22, 2026

    Drivetime and James made buying a new car painless. I have bought over 10 vehicles and I have never walked into a place with no "specific" car in mind and walk out 45 mins later with the perfect car!

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    Verified purchase
    CoverageSales & MarketingPriceOnline & AppStaffBillingSales Tactics

    Reviewed Feb. 21, 2026

    I spent about 15 years in the auto industry and found at yesterday there is an easier way for things to be done. Started on the website, Approved and had legitimate terms in two minutes. I was turned away at multiple places. I’ve made some past financial mistakes and from the second I started with Drive Time my past was forgiven. I have turned a new leaf and they give you the opportunity. All I needed was my License, my down payment & insurance. It’s really all seemed to good to be true till I was adjusting my seats and mirrors to head home in my new vehicle. Not only did I got approved. The payment is affordable, the car is practically brand new. Super low miles and mechanically sound. This makes buying a vehicle like purchasing a cup of coffee. You see everything you need. No need for high pressure sales tactics. Pleasant sales rep, Olivia was efficient and understood what I was looking for.

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    Verified purchase
    Staff

    Reviewed Feb. 21, 2026

    From the time I walked in very kind and helpful to the end and explained anything I asked was not rushed. Thanks to Armin **. Will definitely recommend someone to you. In the future will be bringing my daughter or son to drive time when they are ready to make that decision to get a car and a me to keep up with it.

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    Customer ServicePricePunctuality & SpeedMaintenanceBillingLoan ProcessRatesTimeliness

    Reviewed Feb. 19, 2026

    We’ll start off with they're no better than a buyer payer only they charge more for the car. I bought a 2015 Camaro. It was dirty so I didn’t notice it but the next day I noticed that it was two different color blues and it had been wrecked. They act like they didn’t know but then I noticed other things. The passenger side door panel fallen off, had one clip holding it on the trunk leaking. The middle console, not going all the way down. The hood, not going all the way down and shut the body kit on the passenger side, broken and zip tied together. It completely reminded me of a buy here pay here car.. Then I’ll make reservations to go to Cincinnati to rewind the Camaro and get a Mustang.

    I start heading down there and I was gonna call the corporate office on the way so I did and they transferred me to down their Cincinnati branch. Just so I could find out they sold the car without even telling anybody that had you know test drive scheduled reservations whatever. So anyway, I called the loan company and find out that Carvana’s a part of it or put it this way Drivetime, Carvana and their Bridgecrest are all one and the same.. So anyway I call the loan company and find out that Carvana is a part of it. Well put it this way Drivetime, Carvana and their Bridgecrest are all one and the same.

    Drivetime is there for poor people. Call our lot that they sell junk too at high interest rate and overpriced. And Carvana obviously is people selling their cars which seemed to be better interest rates but they want huge down payment payments where Drivetime is zero. You know two or $300. It’s all part of the selling junk to us poor people with bad credit while selling the good stuff to the rich people. Worst experience I ever had.

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    DriveTime
    Response from DriveTime

    Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.

    Verified purchase

    Reviewed Feb. 19, 2026

    The fastest and easiest we have ever bought a car, it took us 6 hours at other dealerships before not here, everything was basically done before we arrived, verified and all we had to do is sign and pay our deposit and drive away… even put gas in for us before we left.

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    Verified purchase
    PriceRates

    Reviewed Feb. 17, 2026

    Well, thank you for accommodating me with a vehicle; however, it's sad that the price can go from an online cost of $19,0000 to $30,000 by the time we're finished. I wouldn't recommend this to anyone.

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    DriveTime
    Response from DriveTime

    Thank you for the feedback, Roger Rangel. We pride ourselves on maintaining transparency by using the Federal Truth in Lending Disclosure during the contracting process. Additionally, we offer a 5-day Vehicle Return Policy to every customer. If you have any additional questions about your account terms, please reach out to Bridgecrest Customer Service at (800) 967-8526.

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed Feb. 17, 2026

    The customer service was top tier... very helpful and went out of his way to get me into what I wanted and didn't try to put me into something I didn't want just because it was cheaper. The only issue I have is that I have to make two payments a month. And even though I had more, I came with my wife. They couldn't put her on it because she didnt have paychecks. So it made the down payment and monthly higher. I'm already tight with money. I only got the SUV because I needed the room.

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    PricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesTransparency

    Reviewed Feb. 16, 2026

    Updated on 02/21/2026: Purchased '22 Hyundai Sonata 2-4-26. Front fender is detached with scuffs on front with the fender itself showing 'ripples' left over from shoddy repair. Have 3 different brands of tires with completely different tread patterns, severely affecting steering, ride, and handling. Front rotors were warped, mechanic described them as toast. Air filter completely black. Windshield wipers not only worn but have scarred the windshield. Oil was very dark. Air sensor for the turbo failing, causing check engine light to remain on. Battery is rated at 25%. All service and warranty work has to go through and be approved through SilverRock.

    When pointed out to dealership, was given a printout with the numbers for SilverRock and Bridgecrest (the finance company). Was given 2 options for repair facility. Was told the tires roll and hold Air, therefore there is no failure. They did replace rotors and air filter. Having to pay for an oil change, tires, and wipers out of pocket $1545 total. For the sensor,, was told I had to take it to a Hyundai dealership, who wants to charge $150 for a diagnostic first. Staff from Drivetime also added 6 different scratches on top of the car removing the snow and ice, this is in addition to the 37 other scratches that were poorly touched up prior. I was taken.

    My advice to anyone shopping for a vehicle, regardless of credit situation, DO NOT purchase from Drivetime!!! The cars are overpriced, especially considering the condition, the interest rates are comparable to credit card rates, and you will quickly bury yourself into a situation that is impossible to pay for and make numerous repairs at the same time. Even the facility SilverRock sent me to, questions what they possibly could have checked in their resale inspection as so many items were glaringly obvious and ignored. Worse... Drivetime does not care. Was told that I could bring car back and deal with a voluntary repossession. Buyer beware is an inadequate statement, STAY AWAY from these people!!!!

    Original Review: Process was easy, staff was courteous and professional. However, the car purchased turned out to have body damage (reported as having no accidents) on the front end. Front fender is detached from the body and can see the ripples from the repair. Staff left 3 serious scratches removing snow from vehicle, has 3 different brand tires and treadmill patterns, front rotors are warped, 44 poorly done touch ups in the paint, one good, one useless windshield wiper. Estimated cost to repair/ replace tires and rotors $2000. Body work $1500. 3500 total repairs on a vehicle that was already overpriced as a vehicle listed in "excellent condition".

    Buyers beware!! On the surface, it seemed nice to have an alternative to help overcome credit issues, but in the end, overpaying for a vehicle at a substantially high interest rate, that has multiple issues adding further cost will very likely put you in an even worse position than what you went in with. I would recommend any and all options before considering a purchase at drive time.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2026

    I totaled my previous vehicle during an ice storm here in Texas. I saw a low mileage Subaru XV Crosstrek limited and was pre-qualified. It was just a tad over market value but that was acceptable to me as it was what I wanted and the staff at drivetime made things so easy.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 15, 2026

    A great service. The staff was all fantastic especially the guy that did all my paperwork was prompt. Was very happy with everything. We recommend him and this place to anyone. Thank you so much. T **.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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