DriveTime Reviews

Caleb helped me when I walked in. He was nice, professional, patient and asked all the right questions and helped me get into something affordable. He didn’t make me feel pressured to get into a vehicle that I wouldn’t like or out of my price range like they do at a lot of car lots. He was thorough in going over all of the details of the add ons and the contracts. I changed my mind to switch to a different car and when I went back the staff was helpful and very efficient in making it a quick painless process. Definitely recommend 5 🌟.

I had an absolutely AMAZING experience at DriveTime in Eastpointe, Michigan, and it was all because of James **. From the moment I walked in, James treated me with respect, patience, and genuine care. He didn’t rush me, didn’t pressure me, and made sure I understood every step of the process. Buying a car can be stressful, but James made it smooth, comfortable, and even enjoyable. He listened to what I needed, worked hard to get me approved, and went above and beyond to make sure I left happy and confident in my purchase. James is professional, honest, and truly dedicated to helping people succeed. If you’re looking for someone who will fight for you and make the process easy, ask for James ** at DriveTime Eastpointe. I highly recommend him to anyone looking for a vehicle! Thank you, James, for an unforgettable experience! 🚗✨

It wasn’t a hassle at all. It was very easy and simple. I wasn’t there longer than I thought. The process was easy and simple and I was on my way with my new riot. I really thank and appreciate Drivetime for sticking with me every step of the way.

I’ve had this car for quite a while, and even when I was making every payment on time, the payoff balance barely changed. The car was already overpriced, but I was desperate and needed transportation. Looking back, this was a predatory sale. After a full year of payments, I still owe over $18,000 on a 2018 Hyundai Elantra, which is completely unreasonable. On top of that, my daughter’s car broke down just days after she bought it. The repairs were covered under warranty, yet they were refused. We couldn’t afford the repairs out of pocket, so she had no choice but to stop paying on the vehicle.

Salesman was great however they did not have enough help and even though we had an appointment they took others first. We did purchase a car from them but it was a long process because of him running back and forth between 3-4 clients which was unfair to us

I am currently dealing with Bridgecrest regarding a vehicle repossession, and the lack of transparency and communication has been extremely concerning. My first payment was less than three weeks late and was later brought current. The delay occurred because the vehicle was unusable due to a serious mechanical issue covered under warranty, which left me without the car for weeks and required me to pay for a rental. Bridgecrest was notified of the situation.

The experience was rushed and non personal. Our sales person was doing 2 sales at once and we had to keep waiting. Didn't find out until after we signed the contract that the car had been wrecked and had some really bad safety problems.

My sales rep was okay at first when me and my daughter was walking out the building after purchasing my car. The rep sprayed his desk done and was so loud and obvious it was kind of rude as you just made a sale.

I can't believe that it took only a couple hours. I love the car I had gotten from there. Very nice people, they explained everything I needed to know about the car. It was a very good experience. I would highly recommend going there to other people.

The purchase was fluid and easy. Josh was amazing and deserves credit for his ability to swim through everything clearly and with knowledge. He is no doubt an asset to your team. I would gladly do business with Drivetime again because of him.

Jordon and the crew in Madison went out of their way to get me in a nice vehicle from the Antioch dealership because they didn’t have what I liked in Madison. The process was so easy and they all are a bunch remarkable people to work with!

Belinda ** at the McKnight Rd. Pittsburgh, PA location was professional, dedicated to getting us a car based on our situation, and very friendly. If you want an excellent (professional and personable), used vehicle salesperson near Pittsburgh, PA contact Belinda **!

Ms. Linita ** my Customer Experience Guide was excellent, her warm demeanor was what made the sale. She showed concern in getting me into the right vehicle. My only complaint is I was not provided with floor mats and cargo mat.

Excellent experience! Our sales rep, Nadia **, was extremely pleasant, patient, and knowledgeable! We were offered multiple payment options with flexibility based on personal terms. Highly recommend for a easy car buying process!

Great place to get a car fast!!! Got it in less than 2 hours! If you need a car fast and have less than perfect credit then you should go there. They have a full line of cars and it's way better than catching a bus or trac. I like to go places. The sale agent Lisa was phenomenal!! She was incredibly knowledgeable and helpful. No pushy sales and it was all on my terms. Thank you so much for all your help. This place is great and I highly recommend going there.

Good ol east side Cleveland customer service. All I did was look around their website as was called several times urging to make an appointment. So I did got there and was told someone would be right with me. After about 40 minutes I got up saying I didn’t want to wait anymore and salesman at his desk shrugs his shoulders at me so that’s that. I wouldn’t be mad had I not got called a bunch of times to make an APPOINTMENT. Complete waste of time.

Drivetime is a joke. I'll just tell you, I did an online approval form. PUT IN ALL MY INFORMATION AND NOTHING CHANGED. Online said I was approved for cars with little to no money down and I put in my income based off my last paystub of 2025. They tried to say it's $1,200 less than what it really is and I even had the paystub. NOW THEY TELL ME I HAVE TO HAVE $1,450 plus down AND NOW MIND YOU, NOTHING CHANGED. THIS WAS OUT OF THE FAIRFIELD OHIO LOCATION, working with Lemont.

I came in and John was quick to help. Less than hour I was driving off with my new 2020 GMC Denali and I couldn't have been more excited. I was in a bind and John showed compassion and understanding and helped me get what I wanted.

Our salesperson was fantastic. The condition inside the vehicle was disgustingly. We were told that the vehicle would be cleaned prior to purchase and also have a full tank of gas. This never occurred too. Under the front mats there was dried up food (never vacuumed as promised). The mats were fill of mud (never washed as promised). We were told they were taking the vehicle to fill the gas tank because the low fuel light was on. The tank was not filled.

Excellent customer service, fair pricing, and good selection of cars. Salesperson went over everything in detail and happy to test drive vehicle. Very happy with process of purchasing a car. Thank you Drivetime

I had a great experience with this company and it was very easy and simple. The agent was very knowledgeable and helpful and made me feel comfortable about buying a vehicle from them. I hope she gets a bonus and receive a positive review from the company.

The whole process was so fast and easy. Would definitely recommend to anyone! Especially working with Daniel, he was great! He made sure everything was ready by the time I arrived for my appointment and was able to answer any questions I had.

When I applied for a loan with DriveTime wasn't sure I would get one but they called me and said I was approved. So I went down, met with San and he was great. He help me with everything and I got to drive in a really nice Chevy Trax and I'm very happy with it.

Was looking for a dependable car with not such a high payment. Was able to do that! James was very intelligent and very helpful. I will definitely refer friends! He made me very comfortable. Was not pushy. I felt very relaxed and truly enjoyed my experience.

Service is quick and friendly. Excellent service. Any questions answered and clear. They meet my expectations. Timing is perfect. Clean environment for all. I will recommend DriveTime to friends and family.

Very quick and easy. Jamaal helped me find the best car that fits me for an amazing price. His team were very welcoming, patient, and respectful as well once I came to finish off with my purchase. They make sure everything is put together so the customer is satisfied. I really enjoyed purchasing with them.

Last night 1/9/2026 I visited DriveTime in Arizona Ave. I was helped by Chuck. I want to point out Chuck was friendly, helpful, and professional. He went above and beyond by displaying patience with me. He used active listening skills and was able to address all my questions and needs. At no point in time did Chuck become frustrated or use pushy sales tactics. Thank you again for the warm greeting and help. I must add the entire team was helpful including Parker. Thanks again, Tony!!!

I had an amazing car buying experience with DriveTime thanks to Jacob. He had true dedication to help and made sure I left happy in a car I love. He was friendly and made sure things went easy and I understood all terms. I just wish I didn’t waste my time at other places and came here first. The terms and payments are reasonable and everything is an easy process. After I got my car and showed it to my friends and family I had to tell them that if they want a new car go see Jacob at drivetime.

I bought a Nissan Altima 2017. Have not drove 10000 miles. It’s in shop again for the third transmission. I’m stuck with a car that’s worth nothing and I owe 17000. I feel they took advantage of me. The cat is only worth 4000. I own 4 times that much.

Well, I was looking at stuff filled out. The application was not expecting the answer. I got been a many dealerships and they all tell you the same thing, but for once somebody stuck by their word was true to their word. I showed up with all my documents and pick out my truck. Drove to North Carolina and picked it up. They guys was cool and good for the first time ever they say this what it is and didn’t chance like 90 % of dealers I’ve been to. Now that is true honesty and integrity. That’s what makes people come back. And no it’s not because of this or that. I’ve been to many big dealers and they say one thing and do but backwards everytime so yea thank you guys.