DriveTime Reviews

I was approved online and made an appointment to go in the next day. Walked in, checked in and within minutes was greeted by Jasmine **. She was easy to talk with, attentive and went over everything, answered all questions. I would send family and friends to see her!!

Alex made the process painless, even though we had a few hiccups and I had to pay a bit more than originally estimated, I walked away happy with a brand new car a cute Hyundai Elantra that will fully allow me to invest in my business. Thanks Alejandro..

This purchase was very exciting and very easy. All persons that helped me were very courteous and very helpful. They were very professional in their ways. I did not have any questions to ask about since they explained everything to me. I would recommend them to anybody that’s needs a vehicle.

I (and my daughter Courtney) met with Jeffery ** on Saturday. Jeffery was pleasant, knowledgeable, and patient. We took a while collecting documentation for him to complete the sale. He never seemed annoyed but always checked on our progress. We purchased the 2018 Ford Explorer. I appreciate how he took care of us. Plus, he is a fellow JSU alumni. JSU THEE I Love! Thank you, Jeffrey. We love the Explorer.

The reception was very hospitable. The salesperson was courteous and pleasant to engage with. The process was seamless and timely. Test drive time is adequate to feel the car well. Explanation of all the issues pertaining to car purchase were detailed and explicit. Time taken to process everything was reasonable.

The dealership was understaffed due to unforeseen circumstances and James and Nia were absolutely perfect!!!I was amazed how they handled a Saturday afternoon with just the two of them. You have a great team there. I couldn't have asked for more. I was never pressured and even though they were juggling multiple customers they always wanted to make sure everyone was being assisted in every way.

I came in with zero expectations after being told “NO” more than a dozen times! I was treated kindly and like a customer, no pressure! Thank you Karl for an awesome experience! I would without a doubt recommend this dealership to all of my friends and family.

First off, they straight up LIED to me to get me up there over the phone, "I qualified for 0/dwn 390/mth." They let me test drive my dream car-then they tell me I needed co-signer! Coulda saved me time & energy! Should be called, 'Drive-ahway-in tears! Awful experience!

Lamont was great, he listened to our needs and he made sure we stayed in the budget range we wanted to stay in. He wanted to make we got the car we wanted and the payments we needed to stay in our budget range. Thanks Lamont. I will recommend him and Drivetime to family and friends. I will be back to get another vehicle from you guys when it's time again.

It was a man named Kinsley yeah who went out of his way to help me with everything. He stayed late and did the right thing. My original sales lady found out that I was going to be delayed or couldn’t make it and got an attitude. If you didn’t wanna help nobody I just didn’t understand that. So when you’re supposed to be working as a team, thank you miss Kinsley for doing everything you can to make my experience good. Thanks.

Ocala and Gainesville workers are very professional and charismatic. Ms. ** in Ocala, Andre, Samantha the ** multilingual LOL, all the guys very, very good team. Many blessings. Car runs very nice, very clean. Low mileage. Well taken care of.

I was under the impression that I was buying a $24,000. Vehicle turns out I’m paying double that price for a car that is not worth $21,000. When I called to discuss the misunderstanding I was automatically directed to Bridgecrest financing and was told there’s nothing they can do.

Thank you so much it was a pleasure doing business with you guys. It was a real Joy and you were very thoughtful and gave me all the information that I needed to make a good decision thank you so much. You guys had a very good inventory to choose from

I was happy with the service and it was an easy purchase. I live 2hrs away and the thing I did not like especially since this is my 2nd car I've bought is that I was told the car went through a thorough inspection and when I took it to a mechanic I was told the CV joint on the driver's side needs to be replaced because it was knocking when I make a very sharp turn. I feel like this should have been repaired prior to my purchase and there is no way it went unnoticed if an inspection was actually done correctly.

Our experience this weekend was top-notch. The salesperson got us into the testing cars in no time. They even found a better fit than the one we were initially looking at, with a great experience overall, and would definitely recommend Alexis if I hear someone’s in the market for a vehicle.

Looked and got 2 cars. Both had engine problems. 3rd car worked and had no problem. Was disappointed with have to return for the 3rd time. The first car had to be taken to the shop. Where told me the engine was about to go. And the second car had black sot and smoke coming out of the tale pipe. They took them back and told me if the 3rd car could not be returned. But it seemed to work fine and we had no problems.

It was fantastic and very good. I liked the customer service. They took care of me. And I’m happy with the vehicle. This isn’t my first vehicle and other places didn’t compare to this one. The choices of vehicles were nice also and they had no problem making sure their customers are satisfied.

I have never experienced such a fast process in buying a car. Ms. Aurelius ** was very kind and exceptional customer service skills. My son and I loved dealing with her. I had mentioned I loved Mickey Mouse. And guess what? She gave me a Mickey Mouse Folder to place all my paper work in. (That made everything an unforgettable experience.) Just know I will be back to buy another car next yr and I will definately be referring more customers her way. :-)

The young lady that helped me and my husband was very professional and helpful. I would recommend my whole family to buy a car from DriveTime. It didn't take that much time to get all the paperwork done. It was a very short time. Also, when driving the car, it was good.

Very easy to work with, no pressure, in and out within 1 hour! We were looking for a used truck. Trucks were very clean and well taken care of. And the application process was very easy. Would definitely recommend for buying a used car. Easy location to find.

Nate was very helpful and great to work with. He made this whole process easy and simple. My husband and I are very pleased with the experience. We happen to need another vehicle or know of someone who does, we will gladly send them your way. Thank you so much.

My the truck was extremely easy and convenient to buy. But our truck broke down exactly 29days later! I have purchased a car from a tote the note and had no problems 5 years plus. This made us extremely dissatisfied. There's no way any car purchased should break down thirty days later. We have the warranty which we had to pay $150 to get it looked at buy their mobile mechanic. That then took five days. Then, after the truck was fixed, they wanted to charge us another 100 instead of refunding us our $50. Our deductible for that was $100 per the warranty. So 🤷‍♀️ it was the water pump, and it exploded in our driveway. No, Check engine lights, no overheating, no clue anything was going on until the truck broke down. Very suspicious. Anyway heed your warning or don't. Would never recommend to anyone else.

I had a great experience buying my car at DriveTime in Tyler, TX! James and Dralon were both amazing to work with — friendly, professional, and made the whole process smooth and stress-free. After a rough experience elsewhere, it was a relief to finally work with a team that truly cared. Highly recommend checking out the Tyler location if you’re in the market for a car!

Alex was very helpful, patient, explained everything and understood what I wanted in a vehicle! He was never pushy with wanting to sell me a vehicle. It was an unexpected great experience! I am in love with my choice of vehicle. THANK YOU AGAIN Alex!

The car buying experience went well. The test drive was good as well. It was a smooth and seamless process. The representative was straight forward with answering questions and going over and beyond. They were transparent and knowledgeable. A lot of my questions were answered.

What a great staff! Caleashea was great, she explained the process along with all the paperwork. They made sure I was in the best car. Provide the one I wanted. I had a great experience. You are given a chance. They are all professional. I will recommend family/friends to Drivetime. You’re in good hands at drivetime! I will be a returning customer.

Mario was great. He made the process easy and fast. DriveTime always helps me out. The camelback location is the best. If you ever need a car and nobody else will approve you check out drivetime. If you looking for a salesperson go to the camelback location and ask for Mario.

We had some great salesmen from Mario who got us started, he listened to every thing we wanted, Steve who explained everything about the process and Shumet who helped us finalize the deal. We are very happy with our purchase. Great job guys. I would definitely recommend family and friends there.

Karina was fantastic, we had some bumps in the road towards my car, but she stayed professional, positive and kind and worked with me until everything got done. I had phone issues and insurance issues she never gave up and made me feel like I am the most important person in the room.

This was the best car experience I have ever had, with this being my 3 car purchase of my life. The time they took to ease my concerns, actively listened to what I wanted and making it happen better than I originally imagined. Shout out to Troy & MyKel!