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DriveTime Reviews

4.5
10,457 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
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    • Financial relationships do not influence whether we publish a consumer review.
    Page 2 Reviews 35 - 75
    Verified purchase
    StaffBilling

    Reviewed Oct. 4, 2026

    Great job to Drivetime. Jake was a great salesman, helped us in every way. Easy finance and low down payment.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Oct. 4, 2026

    Service was great. Received a great deal. They work with you if you have no down payment Great customer service. Didn't take too long. L. Highly recommended.

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    Verified purchase

    Reviewed Oct. 4, 2026

    Aaron was the best in every way. From beginning to end. Awesome guy, will continue to continue going there. 🙏

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    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Oct. 3, 2026

    Good customer service when you are approved. Just have your down payment because they sell quick.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2026

    Customer service was great. Loved my experience. They gave a great tour of the car and made sure this is what kind of car I wanted to drive off the lot with!

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 2, 2026

    Getting approved was fast and easy, I was able to look online at the vehicles at the dealership and picked out the perfect one for myself, went to the dealership and spent a couple hrs. doing the paperwork and finalizing everything and drove off in the same exact car I decided to purchase.

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    Verified purchase

    Reviewed Oct. 2, 2026

    Very efficient process..stress-free..amazing experience..

    told several already about the experience

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    Verified purchase

    Reviewed Oct. 2, 2026

    Horrible experience. Bought a car that violated DTPA Deceptive trade practices I am trying to work with you directly but no success, car has been in shop or bringing to shops more than I have have on my driveway. If you think this is okay I will make sure it is known. I was told to lawyer up, how is this diffusing a situation?

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    Verified purchase
    Staff

    Reviewed Oct. 2, 2026

    My experience was amazing since I decided to look for a car in Drive Time. Everything was clear and smooth like the service and the staff was friendly and professional and the deal I look for in the web was the same I got at the dealership.. In general a really good experience...

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2026

    I had a wonderful experience, Luz was fantastic. She was working with another customer yet she still got us in our “new” car in a timely manner. Just got the car yesterday and so far so good with it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2026

    It was easy and quick. The staff was friendly and helpful. I am happy with my purchase. Thanks for everything.

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    Verified purchase

    Reviewed Oct. 1, 2026

    Process was comfortable. Mr Antonio ** made the whole process very comfortable and to the point, great service.

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    Verified purchase

    Reviewed Oct. 1, 2026

    I had a great experience with Drive Time. Ceasar ** was great to work with. I was approved and drove off the lot with my 2021 Chevrolet Trax. Thanks, DriveTime Team.

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    Verified purchase

    Reviewed Oct. 1, 2026

    If I have a choice to come or to tell a friend or family member about my experience with you all I will.

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2026

    CJ was very professional and handled everything very well. I would recommend Drive Time to anyone who needs a vehicle. Thanks again CJ I am enjoying my vehicle.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2026

    Jeremiah ** made our car buying experience fun. Not only was he friendly, but he was also very knowledgeable about the car that I had chosen. The whole experience was quick and painless. Would definitely recommend.

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    Verified purchase
    Customer Service

    Reviewed Sept. 30, 2026

    This was the 3rd vehicle I have purchased from Drivetime. It gets easier and the customer service improves every time.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 29, 2026

    Great fast service, no pressure, easy buying transaction, no rush.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Sept. 29, 2026

    I bought my 2020 Nissan Rogue on 9/19/2026 and had to open a claim with SilverRock on 9/28/2026-NINE DAYS LATER! Front and rear brakes are bad-pads, shoes and rotors, shocks and struts are bad, cabin air filter is DISGUSTING, tire rods are bad. SilverRock denied over HALF of the issues with this car!! I called Drivetime and asked why they put this vehicle on the lot to be sold and I was told the vehicle was inspected! If it was inspected, they would have seen the brakes were bad and there were serious issues with the vehicle. They are taking no responsibility at all! Lying about the inspection makes it worse!! Firestone on the other hand has been absolutely amazing as I am on day 2 of waiting to get my vehicle back!

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    Verified purchase
    Timeliness

    Reviewed Sept. 29, 2026

    Drivetime is very reliable and dependable. They will get you a vehicle financed and you will drive off the lot on the same day.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 27, 2026

    Very quick easy and friendly experience, will definitely use them for future use.

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2026

    The first vehicle I wanted was not available so they showed me another one that I actually liked better but was at a different location. Test drove that vehicle but there was a problem with the car. Demond and Robert at the Marietta location worked diligently to get me into a car that works for me. Rose at Stone Mountain did a great job of getting me started. The process was straightforward and I feel good about the experience. I would recommend DriveTime as a great place to buy a car, especially if your credit is not so good. They said "YES" when a competitor said "NO" and they seem to care about the customer.

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    Verified purchase

    Reviewed Sept. 26, 2026

    Joshua ** was a great salesman. Very easy to work with. The whole experience was seamless.

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    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 26, 2026

    I was sold a car that has a nail in the tire and per Firestone has been there for a while. I called the store who told me my only option was to come and swap the vehicle out which would cause me to have to pay more money down due to the qualifications of my income. I also had to ask the salesman to find a spare tire for my vehicle which didn’t have one during the checklist time.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 25, 2026

    My sales brad Henderson was the greatest. He made my experience wonderful. I wouldn't have bought a car if it wasn't for him.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2026

    I had a wonderful experience with Drive Time. It was a quick and painless car buying process. Smoothest vehicle purchase I’ve ever had. Would highly recommend drive time to anyone looking to purchase a vehicle!

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2026

    Everybody there was amazing. The first lady (I can't remember her name) mentioned being knew. I would have never guessed that, she seemed to know her stuff like she had been there forever. Her and Elijah were very informative and helpful with everything.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 25, 2026

    Very nice & helpful. Got a nice car for a low down payment.

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    Verified purchase

    Reviewed Sept. 24, 2026

    I would like to thank John. He was a very good salesmen and very respectful of your time. The experience was great. This has nothing to do with John. It could be a company thing but no one should ever ride away without a full tank of gas. But I would do it all again. Thank you John for all your work and dedication.

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    Verified purchase

    Reviewed Sept. 24, 2026

    They went above and beyond of making me more than a number, treated me like family.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2026

    Jashonna is the best. She was so helpful and she made the process smooth and easy.

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    Verified purchase

    Reviewed Sept. 23, 2026

    I had the car for 2 days. The engine light came on. The steering wheel would not turned, I bought a lot of car. This never happened to me. They give me another vehicle and hopefully no problems. I had it for a day.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2026

    It was fast. He was good at explaining how everything worked.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 23, 2026

    I had a wonderful experience purchasing my Hyundai Santa Fe at Drive Time. Nakola was very knowledgeable and explained the process from beginning to end. She was very kind and sweet! She made sure I knew everything about my vehicle before I signed any paperwork or submitted any payment! If I am ever in need of another vehicle, I will definitely go to Drive Time. I will refer all my family and friends to Drive Time. Thank you.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 22, 2026

    Nichole was very pleasant and helpful. She made getting the car we wanted relatively easy. Considering my current credit standing, payments were reasonable. Overall, it was a good experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2026

    Brian was amazing. His customer service was greatly appreciated. Made the process easy and enjoyable.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 22, 2026

    Very fair priced and everyone at DriveTime Stone Mountain is a professional.

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    Verified purchase
    Staff

    Reviewed Sept. 21, 2026

    This was a great experience by Danni. She was the most pleasant and patient young lady. (I don't have a lot of patience.) She made this car buying experience pleasant.

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    Verified purchase

    Reviewed Sept. 21, 2026

    Very good experience. Will highly recommend for others.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 21, 2026

    ABSOLUTELY FANTASTIC, QUICK, WONDERFUL SERVICE FROM EVERYONE THERE!! WILL TRULY RECOMMEND ANYONE I KNOW!!

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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