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DriveTime Reviews

4,954,587reviews on ConsumerAffairs are verified
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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    • 4,954,587 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
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    2 featured reviews
    How do I know I can trust these reviews about DriveTime?
    • 4,954,587 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 35 - 75
    Verified purchase
    Honesty & Transparency

    Reviewed Aug. 20, 2026

    Honestly made me happy with finding a deal. I was very happy with the service. I went off with a Jeep I really loved. Thanks Drive Time

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2026

    Mr. ** was very professional and very knowledgeable, as well as helpful. Enjoyed his conversation and work ethic. I remembered his name because I thought it was special.

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2026

    Extremely kind, made the experience very easy and I ended up with exactly what I wanted. 5 stars all around.

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2026

    Zach was amazing. Walk through the process without any challenges.

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2026

    Associates were super nice and professional and answered all of our questions and went over the paperwork completely and made sure we understood everything. I will definitely refer Drivetime to anyone looking to purchase a car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 18, 2026

    Tia was exceptional and very patient with me. Her customer service is top tier. Thanks so much, Tia for the ultimate experience and DriveTime is lucky to have you.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 18, 2026

    I went to Salem, VA to reserve my 4Runner that was located in the Raleigh area. Andrew is phenomenal. He was so helpful and knowledgeable! He answered my 1000 questions patiently and reassuringly. I drove two hours to pick up my vehicle in Raleigh and Amber was fantastic! It should’ve been a fairly quick process, but I was there for three hours. This was no fault of Amber’s though. There was a discrepancy in my paperwork and she remained focused to make it right. I appreciate her patience and willingness to ensure my price was right! My representatives were awesome and truly made the experience better. I couldn’t have asked for better people to help me!

    However, there was undisclosed damage on underside of the front panel. I know I’m buying as is, but it wasn't disclosed. It’s easily fixed so I’m not worried but this could’ve been addressed/disclosed. I wish my car would’ve been detailed a bit better too. It was very dirty on the outside, and the inside had a bit of mess as well. That being said, the help I received was absolutely 10 stars! They are both great assets for the company. DriveTime is a better company because of Andrew and Amber!

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    Verified purchase
    Staff

    Reviewed Aug. 18, 2026

    We went in at about 10:30am, we were greeted and helped immediately. Chris was our salesman and was very nice and informative. We test drove only a couple of cars, she found one she loved and we were approved and out by 1pm! Thank you DriveTime! Easiest car buying route I have experienced.

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    Verified purchase

    Reviewed Aug. 18, 2026

    Execellent buying experience. You choose the deal and you get that deal!

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    Verified purchase
    Staff

    Reviewed Aug. 17, 2026

    This was an amazing experience all around. Michael walked me through things beginning to end with ease, and I am more than delighted with my new vehicle. I highly recommend DriveTime to anyone that is in the process of improving their credit scores.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 17, 2026

    The atmosphere was inviting, my salesperson (Dre) was respectful and informative. I would suggest this place to my friends and family. Everything was simple and straightforward. Even though the process took some time, it wasn’t burdensome or overwhelming. Thank you, DriveTime for my new ride.

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    Verified purchase

    Reviewed Aug. 16, 2026

    Easy and best experience purchasing a vehicle! Thanks Elijah and Marcus!

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2026

    I would highly recommend doing your research on a vehicle before you buy one. I went in and I purchased a Jeep grand Cherokee Laredo X. With all the reviews, I was nervous. So far, it has been an excellent vehicle and it was an excellent experience. I would definitely go back.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2026

    Kolin was thorough, professional and went the extra mile to make sure I left with a car I could afford and meet my expectations.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2026

    Daronn was excellent to work with throughout my car-buying process. He helped me for about a month leading up to my purchase, staying patient and responsive the whole time without any pressure. When I came in to buy, he already remembered me and had my file started, so everything moved quickly and smoothly. He clearly stays organized and genuinely cares about his customers. He made the entire experience easy and stress-free, and I couldn’t be happier with my purchase. Daronn is a real asset to your team.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 16, 2026

    In my opinion Drivetime makes buying a car very simple and easy .. Once approved online the rest of the process went very quickly… We actually found a truck we liked outta town. Our home dealership did all the paperwork work. We put a small deposit down to reserve the vehicle.. We flew in 3 days later and Marco at the Montclair facility had everything ready to go and we were outta there in an hr… I highly recommend drivetime to anybody looking for a reliable vehicle and literally no hassle.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2026

    The service was wonderful. James was respectful and helpful and explained everything.

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    Verified purchase
    Honesty & Transparency

    Reviewed Aug. 16, 2026

    It was a pleasure dealing with Larry and Drivetime. It was nice dealing with sincere, honest persons.

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2026

    DriveTime Representative Andre was nice, friendly and helpful from start to finish. He answered questions, addressed needs and very professional throughout the entire ordeal.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2026

    Very good person, very helpful, and care to have all his customer happy.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2026

    I had a great experience at DriveTime. I would recommend them to everyone. Jesus ** was the person that worked with me. He was professional and very kind.

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    Verified purchase
    Staff

    Reviewed Aug. 15, 2026

    DJ was awesome and worked with us. Every one was super nice and professional, would recommend Drive Time. Thanks for your service.

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    Verified purchase
    CoverageTechSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed Aug. 15, 2026

    Well I wanna first say I’m not going to fault my salesman as they were busy but experience was not the best when I first went in. Jeremey who was amazing walked up. Introduced himself. (I wish he would’ve made the sale.) But my salesman we went over options. I found the car, went on a test drive and when I came back my salesman was working with another couple which was fine. But they were working on getting insurance. When I came back I had the cash insurance everything ready but still had to wait. My saleman choose to work two deals at once while the person who I came in before also left before me.

    Was very frustrating as I had to wait for someone else to get their stuff together when I had everything. But what made me most frustrated is that the next day when driving the car the check engine light came on. I also had to fill the car up with gas. Now as I check the mileage I also have to take it to get a oil change which is frustrating as I came out of all that money and to do business and still had to come out of money for a car I got from a dealer. One thing I would suggest to my salesman as I seen on his desk how he sold 33 cars last month which is great but I felt more like a sale to him than an actual individual.

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    DriveTime
    Response from DriveTime

    Thank you for providing us with your feedback regarding your experience with our Taylor location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this.

    We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Resolution In Progress
    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    I don’t know where to begin! Ami ** was my rep. She was amazing. She handled at least 10 other clients, did a job interview and had a management meeting. And I drove away with my new baby! 2017 Chevy Equinox. She’s very knowledgeable, kind and handled her business. I highly recommend DriveTime Fairfield. Amii and her team got your back! Thank you Amii.

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    Verified purchase
    Staff

    Reviewed Aug. 14, 2026

    This process was so smooth and thanks to Calvin, we walked out with a car that we were not expecting to get. He worked with us, allowed us to try cars until we were certain and allowed us the time to decide together before just sticking us with anything. He was so knowledgeable and kind. I’m very satisfied!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2026

    Byron and Allison were very helpful with finding a car. They were very professional and quick.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 13, 2026

    The sales rep was a very professional person. I loved dealing with Mr **. I knew the car I wanted and he was on it.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 12, 2026

    I had a terrific experience again at DriveTime. This is my second car we've purchased through y'all, and both experiences were quick, easy to follow, and both times y'all have really got my family and myself out of a desperate situation. I truly appreciate y'all, and the service is amazing. Every salesperson we've ever dealt with there has been kind, understanding and have done everything they can to get us out the door with what we could afford. Thank y'all from the bottom of my family's and my heart!

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    Verified purchase
    Staff

    Reviewed Aug. 11, 2026

    Excellent experience. Cicero was awesome. This was my second purchase from you. Will recommend you highly to friends.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 11, 2026

    Let me preface my review by saying my salesperson was a nice lady Jessica **. I have had my Jeep for a week. Thank goodness for warranty because my Jeep is in the shop (under warranty) with a bad transmission.

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    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2026

    Had a great salesman Johnathan. Bought a 2016 Kia. Car failed on the drive home. Silverrock wouldn’t fix so took car back per policy. Branch general manager Symone was awful, rude and disrespectful. I would have left if it wasn’t for Jonathan. I won’t visit this location ever again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2026

    The service was great. I was in and out in a couple of hours and was approved right away. Jesus, the customer service rep was especially polite and patient and he had me driving out with my new car in no time.

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    Verified purchase
    Sales & Marketing

    Reviewed Aug. 9, 2026

    Me and my husband came and I got a 2021 Nissan rogue. I love my truck. My sales person Vlad was awesome and patience. Will be back to get another car for hubby.

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    Verified purchase
    Staff

    Reviewed Aug. 9, 2026

    Ariel was very friendly and professional from the time I walked in the door answering all my questions and the rest of the staff I talked with also went above and beyond my expectations. I’ve already recommended a few family and friends to do business with DriveTime and will continue to do so.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 8, 2026

    My Sales Rep was amazing. Not often do you find someone that is shows compassion care and concern. He made my experience about me and my journey not his. Recommend him a million times over ! He stayed past closing to ensure I was taken care of.

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    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Aug. 8, 2026

    Salesman at Greenville store stayed after closing to get me in a car, very nice and very fast!! Very satisfied with my new ride! Lots of cars to choose from and super clean with small down payments to fit your budget.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 8, 2026

    I loved my experience and I love how the lady Samantha was working with me on the car I wanted and was a very nice & very respectful person. I liked how quick and easy it was for me to get a car that I enjoy.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 6, 2026

    They were very busy when I came in. Had to wait a couple of days but it was well worth the wait. Got the car I wanted. They approved me when others wouldn’t. I will definitely go back when I’m ready to purchase another vehicle.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Aug. 4, 2026

    Would rate higher but waiting to see if they will fix check engine light, caution light, and low tire sensor and problem unlocking SUV, only had vehicle two days. If fixed, will rate 5 stars. I hope they honor the warranty without tricks.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, David Brown. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

    Verified purchase
    Staff

    Reviewed Aug. 3, 2026

    Xavier was very professional. The vehicle, however, needs brakes and now I've got to take it elsewhere to get it fixed, that alone was a downfall and then the next morning, it would not start! The trunk doesn't seem to lock correctly and now the alarm does not engage. The keys look like they about to fall apart too. I'm hoping and praying that the mechanic they told me to go to will be able to get it all fixed, if not, I will be contact.

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    DriveTime
    Response from DriveTime

    Thank you for leaving your review, Elizabeth Quinones. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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