DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed May 16, 2016
Everyone was very friendly, lots of vehicles to choose from, no hassle, great experience!! LOVE my car!!
Reviewed May 15, 2016
I loved the service at DriveTime! Everyone there was helpful and very nice.
Reviewed May 15, 2016
We were very pleased with the customer service. Corly and Tim made this an easy, low stress process.
Reviewed May 15, 2016
Great service!! Nice vehicles! Ask for Bawb!
Reviewed May 15, 2016
Had a great experience. They knew what I was looking for and appreciate their service.
Reviewed May 15, 2016
I went to the Waukegan location on May 13th and Kris welcomed me and had everything set up for me. He contacted me prior to my scheduled appointment and went over a few details with me and even was willing to email back and forth and give estimations of a few vehicles I had my eye on. I felt fully prepared for my appointment and confident I would be buying a car. I knew around how much I would need to put down which definitely helps and it stayed the same when I arrived. A lot of dealerships will quote me something low to get me to come in, then when I get there I have to refill all my paperwork out and everything is totally different.
Kris had me my own folder with all my information in it. He knew exactly who I was and just needed to put a face with it. That was the Best service ever. I felt so comfortable from the moment I walked in. The other staff are kind and helpful too. It really seems like a great place to work, everybody was smiling and just having a good time. Seemed like all customers were happy to be there including me as well as the employees. This was the most uncomplicated process ever. I would recommend everybody to go to DriveTime to buy a car. They are so thorough and you leave there feeling valued and confident that you were taken care of.
I felt like VIP, Kris had pulled the car I wanted inside for me and I was able to do the viewing inside their garage instead of in the rain. That really was an added touch. A lot of places make you walk around in the rain, not here. Overall I am highly satisfied with my purchase! It was my very first car purchase and I'm so happy I went to DriveTime. Thank you Kris! Me and Marilyn (my car) are so happy you brought us together! :)
Reviewed May 15, 2016
Dante was excellent with helping to assist me buy a vehicle and make sure I left a lot with a vehicle I was satisfied with.
Reviewed May 15, 2016
After searching for a new SUV for 3 weeks, I was referred to DriveTime by a friend. I applied online and Carlos ** returned my call the next day. I came in just to get a run down on how DriveTime works. Carlos was very helpful in answering all my questions. I didn't see what I was looking for on the lot that day but I gave him my checklist of what I wanted. He worked hard and found me a couple so I came back a couple of times to check out a few SUV and test drive them but I wasn't sold on them. Well we found one in Gainesville. Carlos got it brought up here to Tallahassee and in a couple of hrs I was driving out in exactly what I wanted.
Reviewed May 15, 2016
Very pleasant, very professional, explained everything. Brendan was an excellent salesman! I couldn't of asked for a more wonderful experience during a stressful time... Thank you!
Reviewed May 15, 2016
My salesperson Rick was really helpful and easy to deal with. There was no pressure and the staff was really patient. Everything went smoothly and I felt comfortable with the staff. Good job guys.
Reviewed May 15, 2016
I am very satisfied with the help and the service of DriveTime personnel.
Reviewed May 14, 2016
Darrell in the Greenville SC office went above and beyond to help us get into the vehicle we needed and wanted. Great customer service! Thank you!
Reviewed May 14, 2016
Excellent service. Easy process! Highly recommend!
Reviewed May 14, 2016
I pulled asking questions. The sales rep looked as if he was doing a li'l task, but he assured me he would help and he did just that. He gave me choices, told me he wanted to make sure I'm satisfied. So thanks Todd for your help. It's my anniversary gift.
Reviewed May 14, 2016
I had a very positive experience buying my car from DriveTime. They explained everything thoroughly, and I felt like they wanted to help in any way they could. It was a pretty painless process compared to past experiences with buying a car.
Reviewed May 14, 2016
Great customer service. I'm very satisfied with my vehicle.
Reviewed May 14, 2016
Everyone at the Peters Creek location were professional. Just a pleasant experience. Here's hoping for a lasting relationship. Will be telling my friends about you.
Reviewed May 14, 2016
I went to DriveTime exhausted with my experience up to that point with so many no's and waiting. Everyone there was so nice and helpful. Lamont never made me feel like I needed to hurry up and choose. He was so helpful and I will definitely check them out next time I'm in the market!
Reviewed May 14, 2016
I appreciate everything they did. They made the impossible happen and got me not just any car but the actual vehicle I wanted. Thank you.
Reviewed May 14, 2016
I know there are a lot of skeptics out there, but my experience since 2010 with DriveTime has been nothing less than stellar. They care more about their customers, and are more to work with you. 5*'s in my book!
Reviewed May 14, 2016
They were very kind and patient in helping me with the whole process and bringing the truck from another lot. Will definitely recommend them to friends and family.
Reviewed May 14, 2016
Would have given a 5 star. But because of the water in the fuel tank that was in it when I bought it was not covered, I had a out of pocket expense of $74.51. But on a good note all the sales people were very nice and did a great job.
Reviewed May 14, 2016
Overall your staff was friendly (B). The manager Woody read his documents to me rather quickly and monotone. Frankly I didn't hear much of anything he said. It was late though. He was probably tired and ready to go home (B). Todd the salesperson came off a bit too pushy/desperate. I probably would have bought a car regardless. However I did want to discuss it with someone. I wanted to sit on it for a day or two but every time I hinted at something he came back with a reason not to do it, if that makes sense (C). I was there with my toddler who got hungry. Todd was nice enough to buy some chips for him (A+). The bathrooms do not have changing tables and that really STUNK. I had to change my baby on my lap while I sat on the toilet (F). I wanted 3rd row seating and I got it. My new van is so much better AND safer than the hoopty I was in previously. I LOVE my new ride. THANKS AGAIN!!
Hello Melissa,
I appreciated you taking the time out leave a review. I want to apologize for the any inconvenience you experience while visiting our dealership. I am happy to hear the Sales Advisor that had the pleasure of working with you, was able to locate a vehicle that best fit your needs. We truly appreciate the feedback you have provided us. Not only do we want to be clear and precise with the information we are relaying to our customers, we never want our customers to feel as if they are being pressured in to purchasing a vehicle.
I hope you enjoy your new vehicle, if ever you have any questions please feel to reach out us at any time.
Sincerely,Philisha-Customer Relations
Reviewed May 14, 2016
DriveTime was very helpful and patient when helping me. I had very bad credit and they helped to get my vehicle I wanted - 2010 Ram 1500.
Reviewed May 14, 2016
I came in to DriveTime in Pensacola on Friday. Meet with Kevin **, which was a very nice salesman. Told him what I wanted and he made it happen. I told him I wanted to wait a week to make my decision. Came in today with my decision and meet with Dauris **. He also meet my expectations and made the process very easy. I got the car I wanted with the miles and payment. Thank you for all your help in getting me the 2014 Chevrolet Impala!
Reviewed May 14, 2016
My husband and I are very happy with our experience at DriveTime in Round Rock. Being a previous customer, DriveTime showed us their appreciation for coming back and helped us get into a vehicle we both loved and now enjoying. We would definitely recommend others to DriveTime.
Reviewed May 14, 2016
The people at DriveTime on Gallatin Rd. Madison, TN are awesome people. They were very helpful to me... THANKS TO DAVID AND MIKE **!
Reviewed May 13, 2016
I highly recommend DriveTime!! I went to the website and found a vehicle I liked and applied online. I then received an email stating my approval!! A real approval!! I made my appointment and drove off with my new vehicle with very little down payment!!
Reviewed May 13, 2016
I would like to start by saying Thank You DriveTime! I was in the cycle of renting a car and paying well over $675 a month thinking I had no other option due to my bad credit including a previous Repo. I had seen DriveTime's commercials (quite funny) and thought "Why not?". Long story short I am now the proud owner of a beautiful car, affordable payments and transportation freedom! The staff is amazing and willing to go above and beyond to help you out. I wasn't the easiest customer and never once did they make me feel it was an inconvenience. So if you are looking for a car and have less than perfect credit don't hesitant to visit DriveTime! I am glad I did!
Reviewed May 13, 2016
Eric ** helped us out a lot with getting a car. He made sure we left that day with the car and financing at a comfortable rate. I love my new car and I love the friendly staff at DriveTime on Brookpark Road in Parma Ohio. Thx again.
Reviewed May 13, 2016
Fast and very helpful staff.
Reviewed May 13, 2016
Was not feeling very confident when I went in, but came out on top of the world. Thank you to the staff who were great in assisting me. They even stayed over to finish the deal. You guys are wonderful. Kudos to you all!
Reviewed May 13, 2016
This dealership staff has very poor communication skills with each other and the other dealerships that they work with. I have had a very good experience with working with Kenny and Meredith. They were extremely helpful, listened and have excellent customer service skills.
Hello Lauren,
Thank you for taking the time to leave a review. I am happy to hear that Kenny and Meredith were able to provide you with excellent service and I will be sure to pass along your good review to the dealership. However, I am sorry for any inconvenience you experienced regarding dealership communication. I appreciate you bringing this to my attention and will be reaching out to the dealership management for more information on the matter to ensure it is properly addressed. If there are any additional questions or concerns, or if you have suggestions to enhance your experience with us, please feel free to reach out to my department, Customer Relations, at 888-290-0148.
Thank you again for your time, I hope you have a wonderful day!
Natalie – Customer Relations
Reviewed May 13, 2016
Yvonne ** was very helpful and she explain very well. DriveTime got me a car with little money down plus trade in. I was very happy with that. Thank you, DriveTime.
Hello Clarinda,
Thank you for choosing DriveTime. I appreciate you taking the time to leave a review about your DriveTime experience and am very happy to hear that Yvonne was able to assist you in getting into a new vehicle. As it is our goal to always ensure our customers feel valued and satisfied with the service received, we enjoy hearing about positive experiences. I will be sure to reach out to the dealership you visited to notify them of your review.
I noticed that you rated your experience as less than four stars. If there is any way you feel we could improve, please do not hesitate to let us know. You can do this by contacting my department, Customer Relations, at 888-290-0148. Any feedback you can provide would be welcomed and appreciated.
Thank you again for your time, I hope you have a wonderful day.
Natalie – Customer Relations
Reviewed May 13, 2016
Yvonne ** was very helpful and she explain very well. DriveTime got me a car with little money down plus trade in. I was very happy with that. Thank you, DriveTime.
Hello Clarinda,
Thank you for choosing DriveTime. I appreciate you taking the time to leave a review about your DriveTime experience and am very happy to hear that Yvonne was able to assist you in getting into a new vehicle. As it is our goal to always ensure our customers feel valued and satisfied with the service received, we enjoy hearing about positive experiences. I will be sure to reach out to the dealership you visited to notify them of your review.
I noticed that you rated your experience as less than four stars. If there is any way you feel we could improve, please do not hesitate to let us know. You can do this by contacting my department, Customer Relations, at 888-290-0148. Any feedback you can provide would be welcomed and appreciated.
Thank you again for your time, I hope you have a wonderful day.
Natalie – Customer Relations
Reviewed May 13, 2016
My fiance and I just recently purchased our new vehicle from DriveTime this week. We kind of just pulled up to the site, went in and bought a car. A sales adviser named Justin was readily available to see us and was very efficient and provided us with a great experience in picking a vehicle to purchase. He was very nice, welcoming and had a great knowledge base. We are very happy with our experience at DriveTime and the excellent customer service.
Reviewed May 13, 2016
The staff at the Fairfield, OH location are amazing. So friendly. Very good at explaining the purchase process. Brittany and Maurice are the best. Remarkable employees. Interacting with them was like being with friends. I will recommend this location to anyone that asks where I purchased my car. Thank you for the wonderful experience and helping me get into a better vehicle.
Reviewed May 13, 2016
My experience with DriveTime was THE BEST EVER! We have never been at any car dealership that was not only considerate, they are POLITE, THOROUGH, VERY DETAILED, HONEST! Second most important to our visit was a team worked with us and MADE IT HAPPENED!! That team is: Mario (main salesman); Marcus; Shayla and Tyrone! WHAT A TEAM! What a team!! They work so well together. Thank you team for giving us dream come true!!
The first most important thing (no way better than getting a car!) is the time they got us out of there. THAT'S THE FIRST! THANK YOU! That goes for the financial (spelled wrong) department as well. Everyone involved, right down to the coffee and popcorn. We are SO HAPPY! I still can't believe I'm riding IN THE NEWEST VEHICLE WE EVER OWNED! That's what and how it feel to own a car like this and a vehicle I like and wanted a car like this. "THANKS DRIVETIME!" I am disappointed that I didn't see my girls drive in with the van. Oh well, another time.
Reviewed May 13, 2016
I went in honestly not expecting to leave with a car! My husband and I spoke with the representative. He was very nice, professional, and patient with us! We test drove a few cars and finally made a decision. The sales rep and the manager were both very nice and helpful! Thank you DriveTime (James and Zach) for all your help!!!
Reviewed May 13, 2016
I enjoyed my experience, friendly crew. Maurice ** took good care of me.
Reviewed May 13, 2016
I had a wonderful experience at DriveTime in Torrance. What made me go there is recently my car broke down and I needed a new one and I would always see the commercial on TV so I thought I would give it a try. My salesperson was Daniel ** and he was great. Him and the general manager Kevin took real good care of me. They explained everything down to the last detail and got me the best deal possible.
Reviewed May 13, 2016
My husband and I purchased a car from Drivetime in april 2016. We had issues with it the first night we drove it off the lot. We had it 3 weeks with the issues not getting fixed. Had enough. Went back to Drivetime and I have to say they worked their tails off to fix the problem. Needless to say Daryll and the rest of them are great. They got us in another car even better than the one we had. I can honestly say we were impressed on how they worked with us. Now we are very pleased and happy. Would definitely would recommend them. VERY HAPPY.
Reviewed May 13, 2016
I am so happy that I came to DriveTime. They took care of me and went above and beyond for me!!
Reviewed May 13, 2016
I just want to commend Drivetime on their incredible customer service. I like the technique that is used to determine if one eligible to purchase a car. It's income based! Our rep Logan at the west Broad location was excellent! He explained everything thoroughly and I felt very comfortable and elated with my purchase! Great job, and keep up the work!
Reviewed May 12, 2016
DriveTime, your company has something special on ya'll hands with Remona **. Truly the first car she showed me and we tested drove I fell in love with. Remona made sure my car was not leaving that lot without everything being the way I wanted it to. Remona greeted me with a handshake and smile and when I was finished with my purchased she gave me a hug. I would recommend Remona ** to anyone. Thanks again Remona for being so awesome.
Reviewed May 12, 2016
They took their time with us when they were closed.
Reviewed May 12, 2016
Well to 100% honest it seemed to start off good from the time I did the online preapproval then a member of DriveTime, Bryan was his name, reached out to me to let me know I was approved for any vehicle on the lot with no money down. I was like, "Cool, that's awesome". Said I had one of the best approval ratings he ever saw come thru DriveTime then before I come up to check out truck he calls me and says I may have to bring $200 for down payment then when I get there the price went from $200 to $400 then to $1900 then to $1500 then to $1200. I was actually pretty upset about the whole deal with the down payment I actually almost walked out and said, "Forget it" and then they try to offer me a 2012 Dodge RAM for $400 down.
It just don't make sense how you can tell people one thing then come back 4 times with different dollar amounts each time from what I was originally told and then offer me a newer year vehicle for $400 down when I was wanting a 2008 model but since I already knew what vehicle I came for I paid the $1200 to get what I wanted, not what they tried to talk me into getting little to say I wasn't happy about it but I still tried to stay positive then after driving the truck for a few days notice that the truck has been leaking tranny fluid in my driveway at my house and has made a nice oil stain in my driveway that I have to be responsible for and I also find out the lock to tailgate don't work and back window don't work properly and error code stating my hood is open when it's not.
Just overall has not been what I was told or expected and of course I find all this stuff out after I sign the contract and if this truck was inspected properly then I wouldn't be dealing with these issues days after I sign. Just frustrating and nothing, no one can do anything about my experience with DriveTime and not only did I buy this truck. I had a friend come buy a vehicle same day I did just make me upset to bring DriveTime $50,000 plus by the time these 2 vehicles paid off and this is what I have to deal with and there is no one trying to offer a "I'm sorry. Is there anything we can do? Can we give you something back for the bad experience?" or "How can we make it up to you?"
Seems like as long as DriveTime made 2 sales that day that what seems to matter not how the customer feels or has been dealt and I still try and stay positive but when you think about the kinda money I spent on this truck and the money my friend spent on his car/or will be spending when the 5 yr loan is over with it's just super frustrating as a customer to want to be a repeat customer as I have bought 3 cars from Oak motors and have always been treated awesome there and then I try and venture out to have to go thru this.
Justin,
Thank you for bringing this to my attention, I appreciate the opportunity to address your concerns. I am truly sorry to hear you are not satisfied with your DriveTime experience and I apologize for the mechanical concerns you are experiencing with your vehicle so soon after sale. It is my goal to try and turn this around for you and find an amicable resolution to your concerns.
Regarding your concerns with the down payment amount, this is subject to a number of factors including but not limited to: income level, credit score, as well as vehicle specifications. The amount of down payment required is subject to change after verification of the information provided at time of pre-approval as well as the options of the vehicle you’re interested in.
Regarding the mechanical concerns you mentioned, I can assure you that every vehicle we sell is thoroughly inspected at one of our DriveTime Inspection Centers, and any components that fail our inspection are replaced. However, in being a pre-owned vehicle, we have no way to foresee if future failures may occur. For this reason, every vehicle we lease or sale comes with an initial 1,500 mile 30 day limited warranty and the option to purchase an extended warranty. We encourage our customers to contact Aeverex, the warranty administrator, if any mechanical concerns arise.
To better address your concerns, I will be reaching out to you in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to contact our Customer Relations Department at 888-290-0148. Thank you and I hope you have a great day.
Tyler – Customer Relations
Reviewed May 12, 2016
Phillips ** was very helpful. Was great buying a car from this team. Thanks for all you have done.
Reviewed May 12, 2016
No other words other than fantastic customer service. I went to their dealership located in St Peters by taxi and I came out with my own car. Just fabulous. Especially Ryan and the manager Collins. They are like superheroes. Thank you DriveTime for hiring such good people. God bless DriveTime.
Reviewed May 12, 2016
Ron ** was the best. He made me feel very good about my purchase and was there till the end of the sale to assist me with it all. Thanks Ron and DriveTime. I just hope that the service stays the same. Now that I have the car I hope I'm not forgotten.
Reviewed May 12, 2016
My experience at DriveTime went absolutely above all of my expectations. Not only did they help me find a beautiful vehicle, they went above and beyond and helped me change vehicles because I wasn't fully satisfied with the first one. Now I'm in a spectacular 2010 Ford Escape that makes me smile every time I drive it. Thanks DriveTime!
Reviewed May 12, 2016
My husband was desperate and needed a car to work, went to Drivetime, purchased a Volvo SUV. After buying car it had many problems that were costly to repair as well as the car was not worth what he paid thousands of dollars over worth of car so we can't sell it or trade it without losing money and not just a little thousands. Plus if you do not pay your payment on time for any reason they harass you by calling every number you have at least 6 to 10 times a day. Even if you speak to them and explain you have a problem they continue to call. Do not buy a car from them. You will be sorry. This is the worst purchase we have ever made and no way to get out. Beware of this company changing their name. Does not change the fact that they are a rip off.
Patty,
Thank you for bringing this to my attention. I am sorry to hear that you and your husband are not satisfied with your DriveTime experience. We strive to provide our customers with the best level of customer service possible, and if issues ever do arise, we work diligently to find the best resolution available.
I can assure you that every vehicle we sell is thoroughly inspected at one of our DriveTime Inspection Centers, and any components that fail inspection are replaced. However, in being a pre-owned vehicle, we have no way to foresee if future issues may arise. For this reason, every vehicle comes with an initial 1,500 mile 30 day limited warranty, as well as the option to purchase an extended warranty for further peace-of-mind.
DriveTime does not compete on the basis of price, nor do we hide it. We are the nation’s largest dealer helping people with credit issues finance or lease great vehicles. We work with all our customers find the right vehicle and finance options available.
To better address your concerns, I will be reaching out in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to reach out to our Customer Relations Department at 888-290-0148. Thank you and I hope you have a great day.
Tyler – Customer Relations
Reviewed May 12, 2016
I was there this week to shop for a "New To Me" vehicle. My sales guy was Quinton **... He was amazing! He was patient with me as I went through the vehicle choices and he answered all my questions the night before via phone, so he knew what I was looking for when I got there. He then took me to another car lot to find a car I wanted on that lot and drove us back. He made us feel so comfortable and had many laughs on our trip. The inspection they do before you drive off is great, and they even made sure there was gas in the tank! The staff were so great and polite! I recommend this Antioch DriveTime to anyone!! They are so friendly and dont pressure you to buy. If you go ask for Quinton **... What an awesome salesman!
Reviewed May 11, 2016
DriveTime was the best place ever. Jason ** helped me and stayed way past 8 to make sure I got the car I wanted. I couldn't recommend a better place or better people to work with.
Reviewed May 11, 2016
I really enjoyed my time with the agent that helped me purchase my new vehicle. She was amazing as well as the other staff there.
Reviewed May 11, 2016
Very humble and friendly guy. He made the process as easy as he could. He was very patient.
Reviewed May 11, 2016
I am very upset to this day for the dealership ripped me off & jacked up my credit within the 1st year of purchasing a vehicle from them. I decided to go there to rebuild my credit since I had very little & only to go to find out that the vehicles they sell breaks down on you within the year of purchasing it. I really plan on suing them for the fake car inspection & giving me a car with a inspection sticker that expired a few months after purchasing the car.
It breaks down on me. I try to take it back to them. They didn't want anything to do with fixing it so it could pass inspection & then they had me pay into this so-called platinum warranty that didn't cover anything that was wrong with it. And I was a very good customer paying months in advance on this vehicle only to get close to the inspection expiring that the damn car breaks down & I reviewed this little pink slip they automatically always have in the glove box saying everything was passed just a year before I purchased it. Yeah right & the other thing the warranty company told me is they always selling folks lemons. Smh. Unbelievable.
The fact is they are a fraud because they have a mechanic shop on the lot that they use, a machine to temporary fix major issues & they fake the print out as though it approved all that is wrong with that vehicle. I would not ever buy or refer anyone to that place ever. I had to do a voluntarily Repo because I had no help from that dealership getting my car fix. It is a rip off place. Do not trust any of them greedy salesmen there! They lie hard! The devil lives there! The picture of your dream car is painted green only in their eyes meantime your heart desire is left burnt to pieces because they took all your hard earned $ for a way to rip it off of you. What a waste & the trauma they caused??? Smh. I'm still going to fight them for what they did to me.
Natasha,
Thank you for giving me the opportunity to address your concerns. I am sorry to hear that you are not satisfied with your DriveTime experience. We strive to work with all our customers to find the best options available and if issues ever do arise, we work diligently to find a resolution.
Regarding the mechanical and inspection concerns you mentioned with your vehicle, I can assure you that every vehicle we offer for sale is thoroughly inspected at one of our DriveTime Inspection Centers. If any components fail our inspection, they are replaced. In being a pre-owned vehicle, we have no way to foresee if future issues may arise.
I apologize for any inconvenience this may have caused. If you have any additional questions or concerns, please feel free to reach out to us at 888-290-0148. Thank you and I hope you have a great day.
Tyler – Customer Relations
Reviewed May 11, 2016
Theo & Oliver were very friend and help me without being pushy. They made sure I understood everything that's with the paperwork. If I send somebody there I will make sure to tell them to ask for them. Thank you guys, love Rav4.
Reviewed May 11, 2016
Super good folks at the dealership. Mark was very helpful and honest from start to finish. Had a good selection of car and trucks to pick from. Made sure that I knew about the car I chose so yep, would and have recommended DriveTime to family and friends.
Reviewed May 11, 2016
My DT vehicle purchased in 2013 was recently a total loss. I received great information and assistance from Rebecca in the total loss department when I called. The following days I was assisted by Joseph ** and Casey ** from the Military Dr/ I35 location. I have received excellent service and this made the process easy and quick. Great professionals! Many thanks!
Reviewed May 11, 2016
Had a good experience and have recommended a few friends already. They were friendly and courteous.
Reviewed May 11, 2016
This is the 3 car that DriveTime has ripped me off. For the first one I found out the oil they changed the plug and filter was not on right and it had no oil. The next one the engine almost fell out and the warranty did not cover that. And this last one is the worse. The SUV when we got it I was told they put new tires on it and just now the tire sensor went out. It will be 1200 and it had to be towed since it almost got me hit in traffic and they should have had the tires sensor set by a professional according to Mitsubishi. And again the warranty that they say covered everything is not covered and the last thing they said they would check it out and get back to me. Meanwhile I am missing work and they expect to get a payment this month. First off who has 1200 cash to fix a car and secondly if they want a payment they should work it out and get the car fixed and on the road so I can work to pay them.
Hi Molly,
Thank you for your review. I appreciate your continued relationship with us and am happy you have selected DriveTime for your last three vehicles!
I apologize for the tires issues you are having with the sensors. I would like to look into this further and see how my team can assist.
A member of my team will be reaching out shortly to review your situation. If you have any additional questions or concerns, please don’t hesitate to reach out to our Customer Relations Department at 888-290-0148.
Thank you and have a great day!
Respectfully,
CynthiaCustomer Relations
Reviewed May 11, 2016
Leah was super great. This is our 4th car with DT.
Reviewed May 11, 2016
I got my car quick and easy. They helped me narrow down my choices with how much I had down and just made it easy. I would definitely recommend to a friend.
Reviewed May 11, 2016
The team at Drivetime of Charleston came together to get me into the car of my dreams! I will be recommending DriveTime to anyone looking to purchase a new vehicle! 6/5 stars.
Reviewed May 11, 2016
DriveTime of Duluth was a very pleasant experience for me. A BIG 'THANK YOU' to John ** for his true dedication of listening to my wants/needs and having the patience to work with me through my indecisiveness. John, knew that I needed something dependable and reliable...but also stay within my budget. Although, we test drove many cars, not at one time, did he show signs of frustration. With this being said, after driving to another location to pick up a car I wasn't too sure about...I fell in love with it. I, along with my NEW 2010 Honda Accord, drove off the lot FULLY satisfied with my purchase!! So, to anyone who is looking for someone to treat you more than just a POTENTIAL buyer, I suggest asking for John ** upon your arrival to DriveTime of Duluth on Satellite Blvd. Friendly and helpful staff as well. Thank you Jason, James, Daniel, and Mohammed for ALL of your help!!
Reviewed May 11, 2016
This experience with Drivetime was easy sailing. The workers were extremely nice and very professional. There was a small issue with my address but the workers went above and beyond to work with me. The GM Stacey from Alabama was excellent! Thank you guys!
Reviewed May 11, 2016
Michelle our salesperson was outstanding. Only problem we had was they replaced the battery but didn't tighten the battery down or the cables.
Reviewed May 10, 2016
The staff was very helpful and I thank them so much for giving me a chance. I will inform and about going to DriveTime. Again my family and I thank you all.
Reviewed May 10, 2016
We had a great experience. They efficient and really nice towards myself and my husband. They gave us a great deal and made sure we could drive off the lot the same day.
Reviewed May 10, 2016
Mr. Evan ** and Maggie was excellent. They made sure I had knowledge of everything about my new Chevy Traverse.
Reviewed May 10, 2016
Lloyd did a great job showing us inventory and getting the Jeep from the Charlotte office. He answered any questions we had and was a pleasure to work with.
Reviewed May 10, 2016
First of all, they write their own reviews. The employees do. The guy that helped me with my car said it was required and then asked if I wanted to just do it for them. So the "terrific" reviews you read, probably aren't written by the actual customers. I have had such a terrible experience with this company, DriveTime (now apparently Bridgecrest) ever since becoming a customer. Every time I have to call them they act like they have no idea who I am, and they never know what is going on with my account.
It took MONTHS to receive my license plate, because every time I called they said "Just give it more time." Then come to find out they hadn't even put in the request for my plates!! And now I am dealing with trying to get a refund because they made a mistake on their end and ran a payment they weren't supposed to. After trying 3 different emails that were invalid, I faxed them my bank statement and they said it takes 10-14 business days to review??? How does it take that long to review a simple bank statement? (I work for a company that has to review them all the time. It takes SECONDS to do. Not DAYS!!) So I have to wait over 3 weeks now to get a refund for a mistake that they made... On top of all the other mistakes they have also made in the year I have had this car.
Hello Stephanie,
I appreciate you taking the time to complete a review. I am sorry to hear about your experience in contacting us. We did make some changes, as of April 5th, 2016, our Loan Servicing Company, formerly known as DT Credit, was renamed Bridgecrest.
Additionally, we encourage all our customers to leave a review regarding their experience however, do not require it. We value all feedback as this helps in making improvements to our customer’s experience and changes in the future.
I also apologize for the payment issues you have encountered and would like an opportunity to review. Rest assured I will be reaching out to you in the next 24-48 hours in an effort to turn this around.
Thank you and have a great day!
Respectfully,
CynthiaCustomer Relations
Reviewed May 10, 2016
Love our car! Our dealership experience was great. The dealer was friendly and helpful. Only there for 3 hours and we had found a car and signed our contract. Thank you so much.
Reviewed May 10, 2016
Very pleased with the sales associates, and CW. They were great. Awesome.
Reviewed May 10, 2016
Overall it was a good experience. The only thing I would say is it took way toooooooo long to talk to finance and sign my contract. I was thinking "hey I got approved online, it won't take that long." We were at the dealership for almost 6 hours, 4 of which was waiting on the finance team. People expect to be in and out when they do things online. Work on that and you would have a lot more happy customers.
Hello Frances,
Thank you for taking the time to leave a review about your visit to our dealership. I am glad to hear that overall, your DriveTime experience has been rewarding. However, I do want to apologize for the time it took complete the sales process. Purchasing a vehicle is a major financial decision with many factors involved. It is our goal to ensure that each customer fully understands the terms of the agreement and that they are comfortable with the finance arrangements provided. While we understand the steps involved in financing or leasing a vehicle can take time, we strive to do so as quickly as possible for our customers. I sincerely appreciate the feedback you have provided as it allows us the opportunity to continue improving upon our level of service. I will be reaching out to the dealership you visited to notify them of your review.
Thank you for choosing DriveTime. I hope you have a wonderful day!
Natalie - Customer Relations
Reviewed May 10, 2016
I greatly appreciate the customer service you guys have serviced me with. I would like to say make sure the tire caps are on your car, and gas is in it too. I drove off with 16 miles to E.
Hello Deviion,
Thank you for your review, I am very happy to hear you had an enjoyable car buying experience with DriveTime. Our goal is to ensure each interaction we have with our customers is pleasant and rewarding. I want to personally apologize for missing tire caps you mentioned as well as the level of gas that was in the vehicle. DriveTime strives to ensure, the vehicles are equipped with a half of tank of gas or more as a customer service gesture.
To further discuss this matter, I will be reaching out you within the next 24-48 business hours. Should you prefer immediate assistance, you are welcome to contact our Customer Relations department at (888)290-0148 and a member of the team will be more than happy to assist.
I thank you for your time and I sincerely hope you have a wonderful day.
Philisha-Customer Relations
Reviewed May 10, 2016
I had a DriveTime Lease and was told it was a cancel anytime lease. After 6 months of having the vehicle I gave it back to Drivetime. Way too many issues with the SUV. Was costing me too much to keep it on the road. Now I am hounded every day for my "late" payment and being it was NOT a cancel anytime lease. Interesting because I was told by the salesperson and the dealer that ALL DriveTime leases are cancel anytime, the website also states this. Liars! You should be ashamed to be taking advantage of people who have credit issues. Piece of crap vehicle and I should have know because it had 6 or 8 previous owners. You could start the car with no key! I called and they would do nothing about it.
Michael,
Thank you for bringing this to my attention and giving me the opportunity to address your concerns. I am sorry to hear that you are not satisfied with your DriveTime experience and I apologize for any frustration this may have caused.
Here at DriveTime, we offer a variety of lease programs. Some of these programs have a return at any time option, while others do not. We strive to ensure that our customers are fully aware of the terms and conditions of their contract prior to sale.
Regarding the mechanical concerns you experienced with your vehicle, I can assure you that every vehicle we offer for sale is inspected at one of our DriveTime Inspection Centers, and any components that fail our inspection are replaced. In being a pre-owned vehicle, we have no way to foresee if future issues may arise. For this reason, every vehicle we sell comes with an initial 1,500 mile or 30 day limited warranty, and every lease vehicle come with a life of the lease extended warranty.
Again I apologize for your experience. If you have any additional questions or concerns I encourage you to reach out to our Customer Relations Department at 888-290-0148. Thank you for your time and I hope you have a great day.
Tyler – Customer Relations
Reviewed May 9, 2016
Thank you for all your help and great service. My wife and I was very comfortable making our decision. Keep up the good work.
Reviewed May 9, 2016
Mrs. ** at DriveTime was such a pleasure to do business with. She made the car buying experience simple and smooth. DriveTime was real easy to get financed with and had a great selection of vehicles. I would highly recommend them to anyone.
Reviewed May 9, 2016
Thank you for everything DriveTime. I especially would like to thank the guys at DriveTime in Pelham, AL.
Reviewed May 9, 2016
We dealt with Tiffany while at the Mobile AL location. She and everyone else there were awesome.
Reviewed May 9, 2016
When I thought there was no help for me they reached out and gave me another change. The staff was very professional and helpful. Thank you! I will always refer a friend or family member to DriveTime any day. I am looking forward to purchasing a vehicle for my son. Thanks again.
Reviewed May 9, 2016
My experience with Drive Time was awesome. Everyone was very professional and very nice. The sales agent that assisted me was very informing and explained everything into detail. No hassle and very quick process. They work with people with all types of credit.
Reviewed May 9, 2016
The entire experience was pleasant. I didn't feel pressured to buy any vehicle that wasn't the right one for me. I would highly recommend DriveTime to anyone thinking about buying a car.
Reviewed May 9, 2016
Sheranda was my salesperson. I feel she is a great salesperson. At the dealership we had to wait a long time but sheranda made us feel at home while waiting for the contract to be drawn up. My first car the Nissan versa just wasn't for me. It caused me back pain. So the dealership worked with me, got me into my Chevy Malibu. This is the right car for me. Thank you sheranda, you're awesome. Drivetime is awesome, thank you all.
Reviewed May 9, 2016
Drivetime in Glen Burnie was really helpful. Julian and Brendan helped us a lot to help me and my husband get us into a new car. After hours spending in the dealership finally we were able to leave in a new car. I will be telling my friends about Drivetime.
Reviewed May 9, 2016
Professional, Courteous Service. Alex was very kind and thorough throughout the entire process. I highly recommend him to anyone that wishes to purchase a vehicle in the near future.
Reviewed May 9, 2016
The sales people were wonderful. It was a great experience.
Reviewed May 9, 2016
Being skeptical, and a little put off that I was driving an hour to look at vehicles, I have to say that the 5 trips to your Bedford location were WELL worth it. I got the vehicle I was interested in, with a payment I was comfortable with. Andrew @ the Bedford location went over and above to help me choose the right car for me, spending 4 hours driving to Columbus and back, to get me the specific car I wanted to look at. Everyone at this dealership was friendly, courteous, not pushy and did everything they could to make purchasing a car an easy process. Would I return to purchase another vehicle? You Bet! Will I refer other people to this lot? Absolutely!
Reviewed May 9, 2016
This was by far the best auto purchasing experience. Not happy with the bi-weekly payments being so high, but overall, this has been well worth it all. I recommend DriveTime to EVERYONE!!!
Reviewed May 9, 2016
I really enjoyed the prices of the vehicles and they were around my budget. Jordan really helped me out and had me pleased with the car I bought from DriveTime.
Reviewed May 9, 2016
I would especially like to thank Zachery and Elliott for making this experience better than I expected. Zachery respected what I was looking for and did not pressure me into choosing a vehicle I did not want. Elliott helped with my trade in and negotiated a more than fair price on my trade in. My time there was overall a great experience!
Reviewed May 9, 2016
Not only was this the smoothest and quickest auto purchase, but despite my special circumstances Heather ** at the Northwest Freeway location in Houston as well as the entire team there they were all very friendly and so helpful! I pick my new beautiful 2006 Chevrolet Silverado Crew Cab on Wednesday or Thursday! I now have a vehicle I'm proud of and am amazed at the quality of vehicle it is! I would highly recommend DriveTime even if you want a new car. They have very new to even a little older! They so much inventory to choose from!!!
Reviewed May 9, 2016
Very friendly staff - they delivered great customer service and got me into the truck I wanted that night. Also stayed almost two hours after closing time to get me in the truck. Would recommend anybody. Also was impressed with the 5-year 50,000-mile warranty.
Reviewed May 9, 2016
Everyone at Drivetime made it an easy and wonderful experience!
Reviewed May 9, 2016
Tia was great. Everyone there is helpful and friendly. I'll definitely be back for my next car.
Reviewed May 8, 2016
Oscar ROCKS!!! I have been to the SW Freeway Location 3xs and was unable or unready to purchase a vehicle until yesterday! Each time I visited, I was treated with patience and understanding... not pushiness or a sense that I was wasting anyone's time. Your team is so professional and I would recommend your business to anyone. Keep up the good work!!!
Reviewed May 8, 2016
My salesperson was very helpful and made sure I was satisfied with my decision. He made the process less stressful.
Reviewed May 8, 2016
Ronaldo ** was very amazing from the beginning to the end. He is a awesome young man.
Reviewed May 8, 2016
I had an older car with worries everyday it would break down on me. Applied online and was approved in minutes. Took down my old car with title, and required docs and drove away a couple hours later in a newer car that I was happy with. Drivetime is awesome!!
Reviewed May 8, 2016
You guys are very good with your customers. Great place to go get a ride. Plus Malcom was the best. Omg, he is hilarious. Everyone was friendly. Thanks guys. Mom is happy.
Reviewed May 8, 2016
It was very good. Sudan was very helpful and very honest and that means a lot but then everyone made it very easy to buy a car. It has been the best experience in a long time. I would recommend anyone to DriveTime to buy a car.
Reviewed May 8, 2016
Both the sales representative and the finance manager were extremely helpful in helping me find the car I wanted in the price range I felt comfortable with. Everything was clearly explained and overall I am very happy with the purchase experience.
Reviewed May 8, 2016
I had a positive experience with DriveTime. Vlad worked with me until I found the vehicle that was right for me. He was very informative on cars.
Reviewed May 8, 2016
I have never been treated so kind and polite at any car place the way I was treated at DriveTime. I got follow-up emails and it made me feel very good about my decision. In the near future I recommend all of my friends and family go there as well as I know I will return as soon as I pay this car up to get another car. This will be my go-to car shop.
Reviewed May 8, 2016
I was very impressed with the customer service both online and in person.
Reviewed May 8, 2016
Amazing!! Mark and Kayon were wonderful. Knew I needed a car that day (Saturday night) and stayed past closing to help me drive away in my new car... Very Professional and friendly. Great experience.
Reviewed May 8, 2016
Very fun and easy experience. Anthony was great.
Reviewed May 8, 2016
I purchased a 2008 Jeep Liberty from the Lewisville, TX location. Everyone at the dealership was friendly and kind. I would highly recommend DriveTime anyone looking for a used vehicle.
Reviewed May 8, 2016
Very good service. Every step of the process is explained to you as you go. They keep you in a price range that you are comfortable with and don't force something on you that you don't want. I will recommend them to everyone.
Reviewed May 8, 2016
Got financed with 480 credit score. Cars not sold at inflated price. Had trouble with first car. Bought back and exchanged no problem. Recommend to family and friends.
Reviewed May 8, 2016
Was a very friendly experience and very easy to deal with.
Reviewed May 8, 2016
Service was great.
Reviewed May 8, 2016
Sudan ** was extremely helpful and patient with me. I recommend him to every person I know looking for a car and will continue to do so! Customer service goes a very long way! Very happy with my car and time spent there!
Reviewed May 8, 2016
Ian and Joseph. They did a great job working with me and the bank, to get my Pontiac traded in, and to get me into my beautiful Nissan Altima.
Reviewed May 8, 2016
I would have to say probably the courteous staff I have ever had the pleasure of dealing with
Reviewed May 8, 2016
The customer service was awesome. The manager that finished up my papers was so kind and very professional. I love how the process was very smooth and fast. I would recommend anyone that is in need of a car and can't get approved because of credit.
Reviewed May 7, 2016
Everyone was friendly.
Reviewed May 7, 2016
Had a great experience at Drivetime Tulsa. Kayon ** was awesome. She helped us out so much and got it in the truck we wanted. I will definitely recommend friends and family to give Drivetime a try. Everything went really smooth. Kayon you were awesome. Thank you for all your help.
Reviewed May 7, 2016
Very happy with the help I received from Francis! He did an excellent job with helping me find the vehicle I wanted. Will definitely do business again in the future. My experience was awesome!
Reviewed May 7, 2016
Thank you very much for being kind and respectful.
Reviewed May 7, 2016
Nathan was very helpful in getting us in the right car at the right price! It was a great car buying experience!
Reviewed May 7, 2016
Yesterday when we walked into DriveTime both my husband and I we thought; "Here we go again." Nope! Our reluctance was met with sheer surprise. Quick, convenient, uber-friendly and knowledgeable. They truly cared about our situation and they fixed it for us. Amazing salesmen! Truly amazing!
Reviewed May 7, 2016
I loved the people at DriveTime. They help me every step of the way to get me a new car. I didn't think I could not get a car from anywhere else but they helped me every step of the way and got me into a new car. I would tell everyone to go to DriveTime. They are super nice and friendly.
Reviewed May 7, 2016
I had a recent repossession on my account due to that vehicle costing almost $500 monthly, and the salesman and his manager worked, literally all day, to get me into a car that I can afford on my $10hr wage. There seemed to be obstacles constantly thrown at them from every direction due to the recent repo, but they never lost their sense of humor, never seemed to get upset or stressed out, and when I was the one on the verge of having anxiety attacks, helped keep me fairly calm through it all. They were my last hope and they really came through for me. I will recommend DriveTime to ALL of my friends and family!
Reviewed May 7, 2016
Excellent customer service. Patient with me and my family. Good energy from everyone.
Reviewed May 7, 2016
Everyone was nice and understood what I was looking for in a car. They were not pushy and was willing to make sure I understood the policies and benefits of buying the car.
Reviewed May 7, 2016
I was very impressed with the customer service I received from Jason and Derrick!! I was in and out and was given a nice car. I will tell everyone to come to Drivetime!! Thank you guys so much for making this a stress free experience!!
Reviewed May 6, 2016
Staff is friendly and professional. Shannon was a great sales woman and help me get a car I loved!
Reviewed May 6, 2016
This was our second car to purchase from DriveTime. We met many of the folks we dealt with before. Everyone was friendly and helpful. We received a good review of vehicles available and then took a tour of those that we felt met our needs. We sat down with the rep and reviewed potentials, and made our choice. The process worked very well.
Updated review: May 9, 2016
Spoke with the General manager and Customer Relations. I am happy how attentive, and apologetic they were. Stated they will notify the dealership to prevent this from happening again. Offer a token of appreciation for being a customer. Enjoy the conversation and the results.
Original Review: May 6, 2016
Although everyone was pleasant, the interior/exterior was not cleaned. Was offered to be picked up the day before, but salesperson never called back. Was given vehicle with just over half a tank. Thought it would be filled up, especially since I live 58 minutes away. I don't get it.
Hello Christine,
Thank you for taking the time out to leave a review. I am sorry to hear of the condition the vehicle was in at the time of sale. Here at DrvieTime we strive to ensure we are not only providing our customers with the best possible vehicle options but that the vehicle’s outside appearance is up to par as well. I can understand how frustrating it can be, to not receive a call back when you were advised that you would. I will be sure to bring this feedback to the appropriate team’s attention to ensure situations such as these do not occur again in the future.
I would like to discuss this situation further with you however, I was not able to locate your account. Please reach out to our Customer Relations Department at (888)290-0148 and I will be more than happy to assist in turning things around for you.
Thank you for your time and I hope you have a wonderful week.
Philisha-Customer Relations
Reviewed May 6, 2016
Everyone was great.
Reviewed May 6, 2016
My experience at DriveTime was great. Jamie was a great salesperson and was very helpful to us. Thank you.
Reviewed May 6, 2016
I was quite skeptical before visiting DriveTime in West Palm Beach. After reading so many positive messages from satisfied and happy customers on the website, well it really seemed too good to be true. Fortunately I was mistaken!! Greg and the entire staff at DriveTime are friendly and efficient professionals who work as a team to get it done quickly. My credit is pretty bad right now but they didn't even flinch once during the process. I am telling all my friends about my experience and encouraging them to choose DriveTime for their next car purchase. Truly wonderful experience! Thanks to the DriveTime in West Palm Beach!
Reviewed May 6, 2016
I fell in love the moment I laid eyes on my car.
Reviewed May 5, 2016
Thanks for a great experience in getting my new vehicle. I look forward to doing more business in the future.
Reviewed May 5, 2016
This is my second purchase from DriveTime and I want to thank everyone in their support of my situation which was out of everyone's control. Thanks to DriveTime I now have a great car and once again I do so much thank everyone for their help.
Reviewed May 5, 2016
The experience was great for my wife and we loved the straight forwardness and honesty and courtesy. It's the best car buying experience we've ever had and we would definitely recommend friends.
Reviewed May 5, 2016
We went in for the first time ever at Drivetime! We was immediately greeted by Sudan. He was very friendly and helpful! We left 100% happy, in the car we wanted and everything went so smooth! By far the very best car buying experience we've ever had! Sudan and Adji was both wonderful. Highly recommended.
Reviewed May 5, 2016
Thank you for giving my daughter the opportunity to purchase her Benz.
Reviewed May 5, 2016
Everyone was nice. They were able to get me what I wanted very quickly. Thanks. Love my new car.
Reviewed May 5, 2016
This is the first used car purchase I have made in over 30 years and I have to say it turned out to be a great move. Amanda was an outstanding sales agent. I planned ahead and researched the vehicle I wanted on the website and brought the documents I thought I would need for a loan approval. Amanda gathered all the information and the loan was approved quickly at a better interest rate than I was expecting due to recent credit problems. I was in and out with the car I wanted within an hour. Amanda and the staff were amazing, and look forward to doing business with them in the future. I would recommend them and do to anyone looking to purchase a vehicle. Thanks, Amanda and the DriveTime staff for a very pleasant experience during a trying time.
Reviewed May 5, 2016
So I decided to go look at new vehicles and there was a few on drivetime.com that caught my eye. I applied online and was approved for 200 off the rip. We head up there the following day, I had an appointment with someone but her was busy so I got Steve instead which was a blessing! Steve went way beyond what he needed to do to get me into a car. My case was a fun one, due to the fact I'm off work on injury leave. After 4 or 5 trips back and forth (mostly because I still wasn't sure about buying a second car), they got it done.
Steven came in on his day off, just got make sure I got the car. Who does that? The last thing on my mind is work on my day off, but he came in. What was supposed to be a quick thing, turned into a 5 hour cluster. Not because of DriveTime but because the lenders were being a pain. Long story short, if you're looking for another vehicle and you're in Columbus, stop by the Morse Road store and talk to my boy Steve. If they can't get you into a vehicle at this location, then I'm pretty sure you can't get one anywhere!
Reviewed May 5, 2016
Adam is great to work with. Will do business with again.
Reviewed May 5, 2016
My son and I had a very pleasant and professional experience with DriveTime in Columbus, GA. It was our first time purchasing a car for both of us. We weren't able to get what my son was looking for, but Nigel and Ophelia found a vehicle that my son was pleased with (payments and all). We never felt pressured into anything like we had experienced earlier that day at other dealerships. Thank you DriveTime for making our first car purchase a pleasant one.
Reviewed May 4, 2016
Excellent service. Keep up the good work. Will recommend to my family and friends. Thank you.
Reviewed May 4, 2016
Very nice customer service from beginning to end. Very impressed with Joshua ** service at the Montclair office.
Reviewed May 4, 2016
Great experience, painless process.
Reviewed May 4, 2016
My car salesman Brendan was extremely nice and helpful. I will definitely refer others to DriveTime and to Brendan specifically.
Reviewed May 4, 2016
This is my first time buying at DriveTime and they were super nice and answered all my questions for me.
Reviewed May 4, 2016
Elena was very helpful and friendly. She showed interest in finding the right vehicle for me.
Reviewed May 4, 2016
Paid off the first car I bought at DT, now I'm a second time buyer. Nuff said!
Reviewed May 4, 2016
I am absolutely excited! I have never had such an awesome smooth purchase for a car ever in my life. And for the first time, I actually got to pick out MY own car and not have them say, "oh you can't get that one, it's out of your range". The people there were so friendly, professional, and KNOWLEDGEABLE!!! I would recommend anyone who wants to buy a used car, go to DriveTime!! They will approve you and not embarrass you over your bad credit. They are willing to work with you to get what you want! A+.
Reviewed May 4, 2016
I arrived to sign paperwork on my 2009 BMW 328. I asked that it be cleaned and the oil change and returned the next day to pick it up. As I arrived home the service engine light came on. Now DriveTime won't call me back.
Hello Jon,
Thank you for reaching out to leave a review about your vehicle concerns. I am very sorry to hear that a service light has come on so soon after getting a vehicle with us, and I would like to see how I can assist. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty administered by Aeverex. During the span of the limited warranty, if the vehicle is taken to an in-network repair facility to be diagnosed, it will be at no cost to the customer. Completing a diagnostic test allows DriveTime and Aeverex to see the full scope of the vehicle concern, determine coverage under warranty, and review any options of assistance available. For a list of in-network repair facilities, or additional information on the limited warranty, you may contact Aeverex at 888-781-5649.
Please keep in mind, if you are unhappy with your vehicle for any reason, DriveTime does offer Vehicle Return Programs for both our lease and finance customers. Our finance program allows customers to return the vehicle within five calendar days, or 300 miles, from the date of purchase, and our lease program allows 24 hours, or 75 miles, to return. Additional terms of your specific Vehicle Return Program can be found in the documents provided at the time of lease or purchase.
I would like the opportunity to take a deeper look into your concerns to provide the best possible assistance. In order to do so, I will be reaching out to you within 24-48 business hours to discuss. If you are in need of immediate assistance, please feel free to reach out to my department, Customer Relations, at 888-290-0148.
Thank you for your time, I look forward to speaking with you soon.
Respectfully,Natalie - Customer Relations
Reviewed May 4, 2016
The commercial is only to get you there. So is the "pre-approved" application. They tell you that you have been approved on a car but what they don't tell you is that you need $1000 until you get there. Big and false advertisement.
Hello Denise,
I thank you for your interest in DriveTime, I am sorry to hear you did not have an enjoyable car buying experience. Please know that DriveTime strives to work with all of our customers regardless of their credit and background. Our pre-approval process is customized to ensure we are setting our customers up for success. Due us needing additional identifying information that our customers provide once they visit the dealership, we are not able to accurately determine what the down payment will be online. The down payment that will be required is something that our system automatically populates, which is based on the documentation received as well as the vehicle selected at the time of sale. I am truly sorry you are no longer interested in working with DriveTime, should anything ever change we would love to have you as our customer.
I thank you for your time and hope you have a wonderful day.
Respectfully,Philisha-Customer Relations
Reviewed May 3, 2016
I found your dealership to be fair and nonjudgmental. I was able to purchase a quality car at a fair price. The process was painless. I have some unfortunate credit issues which are slowly being resolved. They treated me with respect and went out of their way for me and I'm grateful. Thanks to Steve and Daniel at the Florida Ave store in Tampa.
Reviewed May 3, 2016
The service was great. Everyone was friendly and courteous. I already told 1 person and he got approved today. APPROVED, APPROVED, APPROVED!!!
Reviewed May 3, 2016
Wow! Process was so fast and got a wonderful car with a low down payment. Best part I can put more towards the down payment to get a lower interest rate. So happy. Thank you so much DriveTime.
Reviewed May 3, 2016
Marcos was very helpful and courteous.
Reviewed May 3, 2016
Salesman was very helpful and the process was very easy to be approved. I was very happy with my experience.
Reviewed May 3, 2016
I had a great experience purchasing my car. I will recommend DriveTime to all of my friends who are looking to purchase a car.
Reviewed May 3, 2016
Logan ** was our sales associate and he was absolutely amazing! Very nice and helpful, answered all our questions and very knowledgeable. I would definitely refer someone to him in the future. We were extremely happy with the service and vehicle we received!
Reviewed May 3, 2016
Lawren ** and Brian assisted me with picking out the car that was right for me. I already knew what I wanted when I started to look into DriveTime and they just made it that much easier to get into the car of my choice. Very nice and very knowledgeable!
Reviewed May 3, 2016
The sales rep was awesome and very helpful. They even helped me find a way down to the dealership.
Reviewed May 3, 2016
This was my very first time actually buying a car on my own and the buying experience process went along great! Kevin ** who helped me on the steps at the West Covina DriveTime was painless and quick! Would recommend anyone who needs to buy a vehicle.
Reviewed May 3, 2016
The staff was extremely friendly and worked very hard to get me in a great vehicle. I would recommend them to anyone, not to just someone with credit challenges. I will return to them for future purchases.
Reviewed May 3, 2016
I was very pleased with all the service I received the day I bought my car. Everyone who helped me were very accurate and professional and answered every question I had.
Reviewed May 3, 2016
My experience was really nice, quick and smooth. I've never had an experience like it. They treated me as if I really mattered. I will recommend them. They took me when the others said no.
Reviewed May 3, 2016
Naomi was very attentive to me and really tried to understand what I was looking for in a car. The rest of the team was very helpful as well. Great customer service! The only thing I would probably say is perhaps offering a car wash upon sale would be a great customer service move. The bottom of my car looked like someone had previously took the car off-roading. Naomi was kind enough to rinse off what she could. I understand these are used cars, but they are new to the people buying. The establishment is new, so additional perks could likely be added on later in an effort to provide that higher level of customer service. All in all my experience with DriveTime was a pleasant one. Thank you!
Reviewed May 2, 2016
When you go to Drivetime in Duluth see Kamar **. He is great. He works with you to get you the car you want and like as soon as we got there he came out and greeted us and gave us his card at that time. Said that if he could do anything to let him know. We went to look at cars then went in and Kamar greeted us again. All I can say is he is great to get a car from so go see him for a car.
Reviewed May 2, 2016
The salesperson was very professional and helpful with the purchase of my new vehicle. I would recommend DriveTime to my friends and family. Thanks so much Lakisha! I love my 2013 Hyundai Accent!
Reviewed May 2, 2016
I was looking for a car with navigation. DriveTime sold me a car and said it was equipped with navigation. I couldn't figure out how to work it so I called DriveTime and they told me to drive to a Dodge dealership and they can show me. I drive 25 mins to find out it's not equipped. DriveTime refuses to have it installed... Even though it was false info they gave me... And I'm sure the feature was included in the price.
Hello Kelly,
Thank you for taking the time to leave a review about your vehicle concerns. I apologize for any miscommunication regarding the navigation feature of the vehicle. We strive for all advertising materials to accurately represent the vehicles we offer for sale. On rare occasions, there may be a discrepancy between an online listing and the vehicle's actual features. In addition, there are some cases in which the vehicle is capable of performing specific features, but does not come supplied with the components required for successful operation. Please keep in mind, if you are unhappy with your vehicle for any reason, DriveTime does offer a Vehicle Return Program. This program allows our finance customers to return their vehicle, and cancel their contract, within five calendar days, or 300 miles, from the date of purchase.
To ensure your concerns are properly addressed, I will be reaching out to you within 24-48 business hours. Should you be in need of immediate assistance, please feel free to reach out to my department, Customer Relations, at 888-290-0148.
Thank you for your time, I look forward to speaking with you.
Sincerely,Natalie - Customer Relations
Reviewed May 2, 2016
I went to DriveTime on an impulse. I am so glad I did now. The staff was very helpful and process and listened to what I was looking for and walked me through the process easily. I've already referred several friends to the Capital Blvd location.
Reviewed May 2, 2016
I like that they was patient with me and help narrow down my decisions. By far the best sales rep I ever had shopping for a car. Thank you.
Reviewed May 2, 2016
Everyone was very nice. I would definitely go back and recommend DriveTime.
Reviewed May 2, 2016
Recently purchased a vehicle at DriveTime in Langhorne Pa. It was a pleasant exchange. Salesman Mike is very knowledgeable and helpful. The rest of the team there seemed very helpful to get messages through. Yes I would recommend going there. The vehicles are gone over well and seem dependable. They do not have junk there like you would find at local buy here pay here lots.
Reviewed May 2, 2016
The whole team at Drivetime were very professional and friendly. The experience was very good. Brandon was the gentleman that took care of us. He made sure that we were comfortable. He was very helpful in obtaining all the paperwork we needed.
Reviewed May 2, 2016
I wrote an extensive review for Google reviews, so I'll keep this one short. I've never had the type of experience when buying a car like I did with DriveTime Pittsburgh. I never felt like they were trying to just sell me and I got a great car. A gentleman named Brett made me feel comfortable while I waited with some snakes and a beverage; also he has a great personality, Hannah came through in the clutch for me when she heard me say to my sales advisor my phone's battery was very low. She brought me a phone charge so it wouldn't die. I was in the process of setting up my car insurance over the phone and I needed to add my reference phone numbers which were in my contacts. I appreciate her so much for that!
Matt who I was calling "Clemson" because he's fan and was wearing a polo shirt of the college football team was the sales manager who explained how my 3 payment options worked for me to choose the best plan for financing my car. I appreciated that he took the time to help me understand how everything worked in building up my credit. Mohammad who was there from Arizona's corporate building, explained everything for me to understand and provided so many great benefits that is going to help me in the long run as I make my payments. He also was cool in general and even how he interacted with other associates we worked with shows that DriveTime Pittsburgh has a great team of managers and advisors.
My sales advisor Christi ** was a delight and joy to work with. There's so many things I can say about her but one thing that really stood out to me was how she took the time to help me through the entire process of getting the car and made sure everything worked out with the car before I drove it off the lot. Not only will I be a returning customer because of her, I will refer anyone in need of a car to her and DriveTime Pittsburgh. I'm truly blessed and thankful that I went with DriveTime for my purchase and no one else!
Reviewed May 2, 2016
I enjoyed myself 1st time car buyer from a dealership. They were very nice and got me the car of my choice no pressure.
Reviewed May 2, 2016
Very knowledgeable about products and great service.
Reviewed May 2, 2016
My Drivetime experience was fantastic! Thank you to Donate, Jamal, and Mack for making my first car buying experience a fabulous one!!! I truly recommend buying your next car here!
Reviewed May 2, 2016
Great experience. Quality team effort to get us what we needed to get our vehicle. Would highly recommend to anyone.
Reviewed May 2, 2016
Great customer service, cordial and respectful team. They diligently work me through the whole process. Promise to recommend DriveTime to all my friends. Neat and well-organized parking lot too.
Reviewed May 2, 2016
I had to come back a couple of times and each time was very professional and helpful. Anthony in Fayetteville was very patient and kind. I will recommend more people to come and purchase a car with DriveTime.
Reviewed May 2, 2016
Thank you for the opportunity.
Reviewed May 2, 2016
My experience at DriveTime was excellent. I was able to go into the dealership with doubts and leave with a vehicle. I felt the staff were all attentive to my needs, financial situation and helped me get into the vehicle I wanted. The team was awesome, upfront and did whatever possible to make sure I left a happy and satisfied customer. Very pleased with the level of customer service I was given. Will definitely be back.
Reviewed May 2, 2016
Everyone was friendly, answered all our questions, treated us with respect and kindness. It was a great experience. We looked at a lot car dealerships, nothing compared to the DriveTime experience. They treated us fairly - found us a lot of cars to choose from. I would recommend them to anyone I know. There was one thing that kind of shocked me. I know my credit was not the greatest but the overall end amount we would pay for the car was a little extreme. I think they should of warned us in the beginning that it would be that much. No one said anything until I seen it on the final paperwork myself but the car is nice, runs great so far and we will be keeping it for a long awhile. Thank you all for the great service!
Reviewed May 2, 2016
Everyone was very helpful and Tyler went out his way in helping me.
Reviewed May 2, 2016
I like buying with no hassle, plus my credit isn't the best but they approved me and now I'm driving. Thanks DriveTime.
Reviewed May 2, 2016
Yanira was amazing... She was very polite and professional and didn't make it seem like the wait was long... Love my new car. Definitely will recommend.
Reviewed May 2, 2016
Everyone was just great and so kind. I would recommend Drivetime to everyone!
Reviewed May 2, 2016
Everything was good. I just didn't like the part I purchase. My car got down the road and had a wreck with a crazy person and DriveTime didn't try and help me any...I need information. I didn't get the accurate information to where or who my next stop were to and that disappointed me. But all the salesmen were wonderful.
Hello Tarkesha,
I am so sorry to hear of the accident that took place. I hope everything is ok! I can only imagine how upsetting it must have been to purchase your vehicle and be in an accident so shortly after. I would like to further address your concern regarding this situation and to discuss what the next best steps are. Please be advised I will contact you within the next 24 business hours. Should you prefer immediate assistance, you are welcome to give our Customer Relations Department a call at (888)290-0148 and a member of the team will be more than happy to assist.
Sincerely,Philisha-Customer Relations
Reviewed May 2, 2016
My experience at the DriveTime located on Hwy. 50 was excellent. My salesperson, Joey, was very helpful and took the time to listen to me, stay within my budget and provided overall excellent service. I thoroughly enjoyed how smooth, fast and friendly the whole buying process was. I will enjoy my new purchase and will be recommending this location to anyone I know looking to buy a car!
Reviewed May 1, 2016
The most friendliest sales people anyone would wanna meet. Their determination to make a customer happy overwhelming. I will recommend everyone to go there. And the communication was outstanding. They went well beyond to the customer satisfaction. I will return besides I promised them lunch & as I told Cedric a person is only as good as their word. Thanks guys & gals.
Reviewed May 1, 2016
Very happy and content with my first time experience at DriveTime. Colt was very helpful and willing to help me in getting into a vehicle. Would definitely recommend a friend... Thank you Colt, love me new vehicle.
Reviewed May 1, 2016
Great, friendly and accommodating!! As a second time DriveTime customer I can always say DriveTime is the way to go!
Reviewed May 1, 2016
I had a good experience. Everyone was friendly and helpful. Really appreciate all of it. TY DriveTime.
Reviewed May 1, 2016
I would recommend. Will tell them to have some cash on hand, just in case.
Reviewed May 1, 2016
My first time buying a car and they were fabulous! James and Patrick were very willing to help me out and explain everything to me in every bit of detail. I had my parents with me and I really appreciated the fact that they made eye contact with me and not my parents. James and Patrick were not pushing me towards a different car - they let me get the car that I wanted!
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