DriveTime Reviews

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about DriveTime?
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    Page 37 Reviews 6835 - 7035
    Verified purchase
    Staff

    Reviewed May 9, 2016

    Tia was great. Everyone there is helpful and friendly. I'll definitely be back for my next car.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Oscar ROCKS!!! I have been to the SW Freeway Location 3xs and was unable or unready to purchase a vehicle until yesterday! Each time I visited, I was treated with patience and understanding... not pushiness or a sense that I was wasting anyone's time. Your team is so professional and I would recommend your business to anyone. Keep up the good work!!!

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    My salesperson was very helpful and made sure I was satisfied with my decision. He made the process less stressful.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Ronaldo ** was very amazing from the beginning to the end. He is a awesome young man.

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    Verified purchase

    Reviewed May 8, 2016

    I had an older car with worries everyday it would break down on me. Applied online and was approved in minutes. Took down my old car with title, and required docs and drove away a couple hours later in a newer car that I was happy with. Drivetime is awesome!!

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    You guys are very good with your customers. Great place to go get a ride. Plus Malcom was the best. Omg, he is hilarious. Everyone was friendly. Thanks guys. Mom is happy.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    It was very good. Sudan was very helpful and very honest and that means a lot but then everyone made it very easy to buy a car. It has been the best experience in a long time. I would recommend anyone to DriveTime to buy a car.

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    Verified purchase
    PriceStaff

    Reviewed May 8, 2016

    Both the sales representative and the finance manager were extremely helpful in helping me find the car I wanted in the price range I felt comfortable with. Everything was clearly explained and overall I am very happy with the purchase experience.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    I had a positive experience with DriveTime. Vlad worked with me until I found the vehicle that was right for me. He was very informative on cars.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2016

    I have never been treated so kind and polite at any car place the way I was treated at DriveTime. I got follow-up emails and it made me feel very good about my decision. In the near future I recommend all of my friends and family go there as well as I know I will return as soon as I pay this car up to get another car. This will be my go-to car shop.

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    Verified purchase
    Customer Service

    Reviewed May 8, 2016

    I was very impressed with the customer service both online and in person.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Amazing!! Mark and Kayon were wonderful. Knew I needed a car that day (Saturday night) and stayed past closing to help me drive away in my new car... Very Professional and friendly. Great experience.

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    Verified purchase

    Reviewed May 8, 2016

    Very fun and easy experience. Anthony was great.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    I purchased a 2008 Jeep Liberty from the Lewisville, TX location. Everyone at the dealership was friendly and kind. I would highly recommend DriveTime anyone looking for a used vehicle.

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    Verified purchase
    PriceStaff

    Reviewed May 8, 2016

    Very good service. Every step of the process is explained to you as you go. They keep you in a price range that you are comfortable with and don't force something on you that you don't want. I will recommend them to everyone.

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    Verified purchase
    Price

    Reviewed May 8, 2016

    Got financed with 480 credit score. Cars not sold at inflated price. Had trouble with first car. Bought back and exchanged no problem. Recommend to family and friends.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Was a very friendly experience and very easy to deal with.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Service was great.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2016

    Sudan ** was extremely helpful and patient with me. I recommend him to every person I know looking for a car and will continue to do so! Customer service goes a very long way! Very happy with my car and time spent there!

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    Ian and Joseph. They did a great job working with me and the bank, to get my Pontiac traded in, and to get me into my beautiful Nissan Altima.

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    Verified purchase
    Staff

    Reviewed May 8, 2016

    I would have to say probably the courteous staff I have ever had the pleasure of dealing with

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2016

    The customer service was awesome. The manager that finished up my papers was so kind and very professional. I love how the process was very smooth and fast. I would recommend anyone that is in need of a car and can't get approved because of credit.

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Everyone was friendly.

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Had a great experience at Drivetime Tulsa. Kayon ** was awesome. She helped us out so much and got it in the truck we wanted. I will definitely recommend friends and family to give Drivetime a try. Everything went really smooth. Kayon you were awesome. Thank you for all your help.

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Very happy with the help I received from Francis! He did an excellent job with helping me find the vehicle I wanted. Will definitely do business again in the future. My experience was awesome!

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Thank you very much for being kind and respectful.

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    Verified purchase
    Price

    Reviewed May 7, 2016

    Nathan was very helpful in getting us in the right car at the right price! It was a great car buying experience!

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Yesterday when we walked into DriveTime both my husband and I we thought; "Here we go again." Nope! Our reluctance was met with sheer surprise. Quick, convenient, uber-friendly and knowledgeable. They truly cared about our situation and they fixed it for us. Amazing salesmen! Truly amazing!

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    I loved the people at DriveTime. They help me every step of the way to get me a new car. I didn't think I could not get a car from anywhere else but they helped me every step of the way and got me into a new car. I would tell everyone to go to DriveTime. They are super nice and friendly.

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    Verified purchase

    Reviewed May 7, 2016

    I had a recent repossession on my account due to that vehicle costing almost $500 monthly, and the salesman and his manager worked, literally all day, to get me into a car that I can afford on my $10hr wage. There seemed to be obstacles constantly thrown at them from every direction due to the recent repo, but they never lost their sense of humor, never seemed to get upset or stressed out, and when I was the one on the verge of having anxiety attacks, helped keep me fairly calm through it all. They were my last hope and they really came through for me. I will recommend DriveTime to ALL of my friends and family!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2016

    Excellent customer service. Patient with me and my family. Good energy from everyone.

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    Verified purchase
    Staff

    Reviewed May 7, 2016

    Everyone was nice and understood what I was looking for in a car. They were not pushy and was willing to make sure I understood the policies and benefits of buying the car.

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    Verified purchase
    Customer Service

    Reviewed May 7, 2016

    I was very impressed with the customer service I received from Jason and Derrick!! I was in and out and was given a nice car. I will tell everyone to come to Drivetime!! Thank you guys so much for making this a stress free experience!!

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    Verified purchase
    Staff

    Reviewed May 6, 2016

    Staff is friendly and professional. Shannon was a great sales woman and help me get a car I loved!

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    Verified purchase
    Staff

    Reviewed May 6, 2016

    This was our second car to purchase from DriveTime. We met many of the folks we dealt with before. Everyone was friendly and helpful. We received a good review of vehicles available and then took a tour of those that we felt met our needs. We sat down with the rep and reviewed potentials, and made our choice. The process worked very well.

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    Verified purchase
    Christine increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with DriveTime, Christine increased their star rating on May 9, 2016.

    Updated review: May 9, 2016

    Spoke with the General manager and Customer Relations. I am happy how attentive, and apologetic they were. Stated they will notify the dealership to prevent this from happening again. Offer a token of appreciation for being a customer. Enjoy the conversation and the results.

    Original Review: May 6, 2016

    Although everyone was pleasant, the interior/exterior was not cleaned. Was offered to be picked up the day before, but salesperson never called back. Was given vehicle with just over half a tank. Thought it would be filled up, especially since I live 58 minutes away. I don't get it.

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    DriveTime
    Response from DriveTime

    Hello Christine,

    Thank you for taking the time out to leave a review. I am sorry to hear of the condition the vehicle was in at the time of sale. Here at DrvieTime we strive to ensure we are not only providing our customers with the best possible vehicle options but that the vehicle’s outside appearance is up to par as well. I can understand how frustrating it can be, to not receive a call back when you were advised that you would. I will be sure to bring this feedback to the appropriate team’s attention to ensure situations such as these do not occur again in the future.

    I would like to discuss this situation further with you however, I was not able to locate your account. Please reach out to our Customer Relations Department at (888)290-0148 and I will be more than happy to assist in turning things around for you.

    Thank you for your time and I hope you have a wonderful week.

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed May 6, 2016

    Everyone was great.

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    Verified purchase
    Staff

    Reviewed May 6, 2016

    My experience at DriveTime was great. Jamie was a great salesperson and was very helpful to us. Thank you.

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    Verified purchase
    Online & AppStaff

    Reviewed May 6, 2016

    I was quite skeptical before visiting DriveTime in West Palm Beach. After reading so many positive messages from satisfied and happy customers on the website, well it really seemed too good to be true. Fortunately I was mistaken!! Greg and the entire staff at DriveTime are friendly and efficient professionals who work as a team to get it done quickly. My credit is pretty bad right now but they didn't even flinch once during the process. I am telling all my friends about my experience and encouraging them to choose DriveTime for their next car purchase. Truly wonderful experience! Thanks to the DriveTime in West Palm Beach!

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    Verified purchase

    Reviewed May 6, 2016

    I fell in love the moment I laid eyes on my car.

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    Verified purchase

    Reviewed May 5, 2016

    Thanks for a great experience in getting my new vehicle. I look forward to doing more business in the future.

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    Verified purchase

    Reviewed May 5, 2016

    This is my second purchase from DriveTime and I want to thank everyone in their support of my situation which was out of everyone's control. Thanks to DriveTime I now have a great car and once again I do so much thank everyone for their help.

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    The experience was great for my wife and we loved the straight forwardness and honesty and courtesy. It's the best car buying experience we've ever had and we would definitely recommend friends.

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    We went in for the first time ever at Drivetime! We was immediately greeted by Sudan. He was very friendly and helpful! We left 100% happy, in the car we wanted and everything went so smooth! By far the very best car buying experience we've ever had! Sudan and Adji was both wonderful. Highly recommended.

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    Verified purchase

    Reviewed May 5, 2016

    Thank you for giving my daughter the opportunity to purchase her Benz.

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    Everyone was nice. They were able to get me what I wanted very quickly. Thanks. Love my new car.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed May 5, 2016

    This is the first used car purchase I have made in over 30 years and I have to say it turned out to be a great move. Amanda was an outstanding sales agent. I planned ahead and researched the vehicle I wanted on the website and brought the documents I thought I would need for a loan approval. Amanda gathered all the information and the loan was approved quickly at a better interest rate than I was expecting due to recent credit problems. I was in and out with the car I wanted within an hour. Amanda and the staff were amazing, and look forward to doing business with them in the future. I would recommend them and do to anyone looking to purchase a vehicle. Thanks, Amanda and the DriveTime staff for a very pleasant experience during a trying time.

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    So I decided to go look at new vehicles and there was a few on drivetime.com that caught my eye. I applied online and was approved for 200 off the rip. We head up there the following day, I had an appointment with someone but her was busy so I got Steve instead which was a blessing! Steve went way beyond what he needed to do to get me into a car. My case was a fun one, due to the fact I'm off work on injury leave. After 4 or 5 trips back and forth (mostly because I still wasn't sure about buying a second car), they got it done.

    Steven came in on his day off, just got make sure I got the car. Who does that? The last thing on my mind is work on my day off, but he came in. What was supposed to be a quick thing, turned into a 5 hour cluster. Not because of DriveTime but because the lenders were being a pain. Long story short, if you're looking for another vehicle and you're in Columbus, stop by the Morse Road store and talk to my boy Steve. If they can't get you into a vehicle at this location, then I'm pretty sure you can't get one anywhere!

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    Adam is great to work with. Will do business with again.

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    Verified purchase
    Staff

    Reviewed May 5, 2016

    My son and I had a very pleasant and professional experience with DriveTime in Columbus, GA. It was our first time purchasing a car for both of us. We weren't able to get what my son was looking for, but Nigel and Ophelia found a vehicle that my son was pleased with (payments and all). We never felt pressured into anything like we had experienced earlier that day at other dealerships. Thank you DriveTime for making our first car purchase a pleasant one.

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    Verified purchase
    Staff

    Reviewed May 4, 2016

    Excellent service. Keep up the good work. Will recommend to my family and friends. Thank you.

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    Verified purchase
    Customer Service

    Reviewed May 4, 2016

    Very nice customer service from beginning to end. Very impressed with Joshua ** service at the Montclair office.

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    Verified purchase

    Reviewed May 4, 2016

    Great experience, painless process.

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    Verified purchase
    Staff

    Reviewed May 4, 2016

    My car salesman Brendan was extremely nice and helpful. I will definitely refer others to DriveTime and to Brendan specifically.

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    Verified purchase
    Staff

    Reviewed May 4, 2016

    This is my first time buying at DriveTime and they were super nice and answered all my questions for me.

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    Verified purchase
    Staff

    Reviewed May 4, 2016

    Elena was very helpful and friendly. She showed interest in finding the right vehicle for me.

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    Verified purchase

    Reviewed May 4, 2016

    Paid off the first car I bought at DT, now I'm a second time buyer. Nuff said!

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    Verified purchase
    Staff

    Reviewed May 4, 2016

    I am absolutely excited! I have never had such an awesome smooth purchase for a car ever in my life. And for the first time, I actually got to pick out MY own car and not have them say, "oh you can't get that one, it's out of your range". The people there were so friendly, professional, and KNOWLEDGEABLE!!! I would recommend anyone who wants to buy a used car, go to DriveTime!! They will approve you and not embarrass you over your bad credit. They are willing to work with you to get what you want! A+.

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    Verified purchase
    Customer Service

    Reviewed May 4, 2016

    I arrived to sign paperwork on my 2009 BMW 328. I asked that it be cleaned and the oil change and returned the next day to pick it up. As I arrived home the service engine light came on. Now DriveTime won't call me back.

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    DriveTime
    Response from DriveTime

    Hello Jon,

    Thank you for reaching out to leave a review about your vehicle concerns. I am very sorry to hear that a service light has come on so soon after getting a vehicle with us, and I would like to see how I can assist. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty administered by Aeverex. During the span of the limited warranty, if the vehicle is taken to an in-network repair facility to be diagnosed, it will be at no cost to the customer. Completing a diagnostic test allows DriveTime and Aeverex to see the full scope of the vehicle concern, determine coverage under warranty, and review any options of assistance available. For a list of in-network repair facilities, or additional information on the limited warranty, you may contact Aeverex at 888-781-5649.

    Please keep in mind, if you are unhappy with your vehicle for any reason, DriveTime does offer Vehicle Return Programs for both our lease and finance customers. Our finance program allows customers to return the vehicle within five calendar days, or 300 miles, from the date of purchase, and our lease program allows 24 hours, or 75 miles, to return. Additional terms of your specific Vehicle Return Program can be found in the documents provided at the time of lease or purchase.

    I would like the opportunity to take a deeper look into your concerns to provide the best possible assistance. In order to do so, I will be reaching out to you within 24-48 business hours to discuss. If you are in need of immediate assistance, please feel free to reach out to my department, Customer Relations, at 888-290-0148.

    Thank you for your time, I look forward to speaking with you soon.

    Respectfully,

    Natalie - Customer Relations

    Verified purchase
    Sales & Marketing

    Reviewed May 4, 2016

    The commercial is only to get you there. So is the "pre-approved" application. They tell you that you have been approved on a car but what they don't tell you is that you need $1000 until you get there. Big and false advertisement.

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    DriveTime
    Response from DriveTime

    Hello Denise,

    I thank you for your interest in DriveTime, I am sorry to hear you did not have an enjoyable car buying experience. Please know that DriveTime strives to work with all of our customers regardless of their credit and background. Our pre-approval process is customized to ensure we are setting our customers up for success. Due us needing additional identifying information that our customers provide once they visit the dealership, we are not able to accurately determine what the down payment will be online. The down payment that will be required is something that our system automatically populates, which is based on the documentation received as well as the vehicle selected at the time of sale. I am truly sorry you are no longer interested in working with DriveTime, should anything ever change we would love to have you as our customer.

    I thank you for your time and hope you have a wonderful day.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase
    PriceStaff

    Reviewed May 3, 2016

    I found your dealership to be fair and nonjudgmental. I was able to purchase a quality car at a fair price. The process was painless. I have some unfortunate credit issues which are slowly being resolved. They treated me with respect and went out of their way for me and I'm grateful. Thanks to Steve and Daniel at the Florida Ave store in Tampa.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    The service was great. Everyone was friendly and courteous. I already told 1 person and he got approved today. APPROVED, APPROVED, APPROVED!!!

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    Verified purchase
    Price

    Reviewed May 3, 2016

    Wow! Process was so fast and got a wonderful car with a low down payment. Best part I can put more towards the down payment to get a lower interest rate. So happy. Thank you so much DriveTime.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    Marcos was very helpful and courteous.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    Salesman was very helpful and the process was very easy to be approved. I was very happy with my experience.

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    Verified purchase

    Reviewed May 3, 2016

    I had a great experience purchasing my car. I will recommend DriveTime to all of my friends who are looking to purchase a car.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    Logan ** was our sales associate and he was absolutely amazing! Very nice and helpful, answered all our questions and very knowledgeable. I would definitely refer someone to him in the future. We were extremely happy with the service and vehicle we received!

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    Lawren ** and Brian assisted me with picking out the car that was right for me. I already knew what I wanted when I started to look into DriveTime and they just made it that much easier to get into the car of my choice. Very nice and very knowledgeable!

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    The sales rep was awesome and very helpful. They even helped me find a way down to the dealership.

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    Verified purchase

    Reviewed May 3, 2016

    This was my very first time actually buying a car on my own and the buying experience process went along great! Kevin ** who helped me on the steps at the West Covina DriveTime was painless and quick! Would recommend anyone who needs to buy a vehicle.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    The staff was extremely friendly and worked very hard to get me in a great vehicle. I would recommend them to anyone, not to just someone with credit challenges. I will return to them for future purchases.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    I was very pleased with all the service I received the day I bought my car. Everyone who helped me were very accurate and professional and answered every question I had.

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    Verified purchase
    Staff

    Reviewed May 3, 2016

    My experience was really nice, quick and smooth. I've never had an experience like it. They treated me as if I really mattered. I will recommend them. They took me when the others said no.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 3, 2016

    Naomi was very attentive to me and really tried to understand what I was looking for in a car. The rest of the team was very helpful as well. Great customer service! The only thing I would probably say is perhaps offering a car wash upon sale would be a great customer service move. The bottom of my car looked like someone had previously took the car off-roading. Naomi was kind enough to rinse off what she could. I understand these are used cars, but they are new to the people buying. The establishment is new, so additional perks could likely be added on later in an effort to provide that higher level of customer service. All in all my experience with DriveTime was a pleasant one. Thank you!

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    When you go to Drivetime in Duluth see Kamar **. He is great. He works with you to get you the car you want and like as soon as we got there he came out and greeted us and gave us his card at that time. Said that if he could do anything to let him know. We went to look at cars then went in and Kamar greeted us again. All I can say is he is great to get a car from so go see him for a car.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    The salesperson was very professional and helpful with the purchase of my new vehicle. I would recommend DriveTime to my friends and family. Thanks so much Lakisha! I love my 2013 Hyundai Accent!

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    Verified purchase
    Customer Service

    Reviewed May 2, 2016

    I was looking for a car with navigation. DriveTime sold me a car and said it was equipped with navigation. I couldn't figure out how to work it so I called DriveTime and they told me to drive to a Dodge dealership and they can show me. I drive 25 mins to find out it's not equipped. DriveTime refuses to have it installed... Even though it was false info they gave me... And I'm sure the feature was included in the price.

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    DriveTime
    Response from DriveTime

    Hello Kelly,

    Thank you for taking the time to leave a review about your vehicle concerns. I apologize for any miscommunication regarding the navigation feature of the vehicle. We strive for all advertising materials to accurately represent the vehicles we offer for sale. On rare occasions, there may be a discrepancy between an online listing and the vehicle's actual features. In addition, there are some cases in which the vehicle is capable of performing specific features, but does not come supplied with the components required for successful operation. Please keep in mind, if you are unhappy with your vehicle for any reason, DriveTime does offer a Vehicle Return Program. This program allows our finance customers to return their vehicle, and cancel their contract, within five calendar days, or 300 miles, from the date of purchase.

    To ensure your concerns are properly addressed, I will be reaching out to you within 24-48 business hours. Should you be in need of immediate assistance, please feel free to reach out to my department, Customer Relations, at 888-290-0148.

    Thank you for your time, I look forward to speaking with you.

    Sincerely,

    Natalie - Customer Relations

    Verified purchase
    Staff

    Reviewed May 2, 2016

    I went to DriveTime on an impulse. I am so glad I did now. The staff was very helpful and process and listened to what I was looking for and walked me through the process easily. I've already referred several friends to the Capital Blvd location.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    I like that they was patient with me and help narrow down my decisions. By far the best sales rep I ever had shopping for a car. Thank you.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    Everyone was very nice. I would definitely go back and recommend DriveTime.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    Recently purchased a vehicle at DriveTime in Langhorne Pa. It was a pleasant exchange. Salesman Mike is very knowledgeable and helpful. The rest of the team there seemed very helpful to get messages through. Yes I would recommend going there. The vehicles are gone over well and seem dependable. They do not have junk there like you would find at local buy here pay here lots.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    The whole team at Drivetime were very professional and friendly. The experience was very good. Brandon was the gentleman that took care of us. He made sure that we were comfortable. He was very helpful in obtaining all the paperwork we needed.

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    Verified purchase
    Customer ServiceStaffFinancing

    Reviewed May 2, 2016

    I wrote an extensive review for Google reviews, so I'll keep this one short. I've never had the type of experience when buying a car like I did with DriveTime Pittsburgh. I never felt like they were trying to just sell me and I got a great car. A gentleman named Brett made me feel comfortable while I waited with some snakes and a beverage; also he has a great personality, Hannah came through in the clutch for me when she heard me say to my sales advisor my phone's battery was very low. She brought me a phone charge so it wouldn't die. I was in the process of setting up my car insurance over the phone and I needed to add my reference phone numbers which were in my contacts. I appreciate her so much for that!

    Matt who I was calling "Clemson" because he's fan and was wearing a polo shirt of the college football team was the sales manager who explained how my 3 payment options worked for me to choose the best plan for financing my car. I appreciated that he took the time to help me understand how everything worked in building up my credit. Mohammad who was there from Arizona's corporate building, explained everything for me to understand and provided so many great benefits that is going to help me in the long run as I make my payments. He also was cool in general and even how he interacted with other associates we worked with shows that DriveTime Pittsburgh has a great team of managers and advisors.

    My sales advisor Christi ** was a delight and joy to work with. There's so many things I can say about her but one thing that really stood out to me was how she took the time to help me through the entire process of getting the car and made sure everything worked out with the car before I drove it off the lot. Not only will I be a returning customer because of her, I will refer anyone in need of a car to her and DriveTime Pittsburgh. I'm truly blessed and thankful that I went with DriveTime for my purchase and no one else!

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    Staff

    Reviewed May 2, 2016

    I enjoyed myself 1st time car buyer from a dealership. They were very nice and got me the car of my choice no pressure.

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    Staff

    Reviewed May 2, 2016

    Very knowledgeable about products and great service.

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    Verified purchase

    Reviewed May 2, 2016

    My Drivetime experience was fantastic! Thank you to Donate, Jamal, and Mack for making my first car buying experience a fabulous one!!! I truly recommend buying your next car here!

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    Staff

    Reviewed May 2, 2016

    Great experience. Quality team effort to get us what we needed to get our vehicle. Would highly recommend to anyone.

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    Customer ServiceStaff

    Reviewed May 2, 2016

    Great customer service, cordial and respectful team. They diligently work me through the whole process. Promise to recommend DriveTime to all my friends. Neat and well-organized parking lot too.

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    Verified purchase
    Staff

    Reviewed May 2, 2016

    I had to come back a couple of times and each time was very professional and helpful. Anthony in Fayetteville was very patient and kind. I will recommend more people to come and purchase a car with DriveTime.

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    Verified purchase

    Reviewed May 2, 2016

    Thank you for the opportunity.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2016

    My experience at DriveTime was excellent. I was able to go into the dealership with doubts and leave with a vehicle. I felt the staff were all attentive to my needs, financial situation and helped me get into the vehicle I wanted. The team was awesome, upfront and did whatever possible to make sure I left a happy and satisfied customer. Very pleased with the level of customer service I was given. Will definitely be back.

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    Staff

    Reviewed May 2, 2016

    Everyone was friendly, answered all our questions, treated us with respect and kindness. It was a great experience. We looked at a lot car dealerships, nothing compared to the DriveTime experience. They treated us fairly - found us a lot of cars to choose from. I would recommend them to anyone I know. There was one thing that kind of shocked me. I know my credit was not the greatest but the overall end amount we would pay for the car was a little extreme. I think they should of warned us in the beginning that it would be that much. No one said anything until I seen it on the final paperwork myself but the car is nice, runs great so far and we will be keeping it for a long awhile. Thank you all for the great service!

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    Staff

    Reviewed May 2, 2016

    Everyone was very helpful and Tyler went out his way in helping me.

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    Verified purchase

    Reviewed May 2, 2016

    I like buying with no hassle, plus my credit isn't the best but they approved me and now I'm driving. Thanks DriveTime.

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    Staff

    Reviewed May 2, 2016

    Yanira was amazing... She was very polite and professional and didn't make it seem like the wait was long... Love my new car. Definitely will recommend.

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    Staff

    Reviewed May 2, 2016

    Everyone was just great and so kind. I would recommend Drivetime to everyone!

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    Staff

    Reviewed May 2, 2016

    Everything was good. I just didn't like the part I purchase. My car got down the road and had a wreck with a crazy person and DriveTime didn't try and help me any...I need information. I didn't get the accurate information to where or who my next stop were to and that disappointed me. But all the salesmen were wonderful.

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    DriveTime
    Response from DriveTime

    Hello Tarkesha,

    I am so sorry to hear of the accident that took place. I hope everything is ok! I can only imagine how upsetting it must have been to purchase your vehicle and be in an accident so shortly after. I would like to further address your concern regarding this situation and to discuss what the next best steps are. Please be advised I will contact you within the next 24 business hours. Should you prefer immediate assistance, you are welcome to give our Customer Relations Department a call at (888)290-0148 and a member of the team will be more than happy to assist.

    Sincerely,

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed May 2, 2016

    My experience at the DriveTime located on Hwy. 50 was excellent. My salesperson, Joey, was very helpful and took the time to listen to me, stay within my budget and provided overall excellent service. I thoroughly enjoyed how smooth, fast and friendly the whole buying process was. I will enjoy my new purchase and will be recommending this location to anyone I know looking to buy a car!

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    Customer ServiceStaff

    Reviewed May 1, 2016

    The most friendliest sales people anyone would wanna meet. Their determination to make a customer happy overwhelming. I will recommend everyone to go there. And the communication was outstanding. They went well beyond to the customer satisfaction. I will return besides I promised them lunch & as I told Cedric a person is only as good as their word. Thanks guys & gals.

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    Staff

    Reviewed May 1, 2016

    Very happy and content with my first time experience at DriveTime. Colt was very helpful and willing to help me in getting into a vehicle. Would definitely recommend a friend... Thank you Colt, love me new vehicle.

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    Staff

    Reviewed May 1, 2016

    Great, friendly and accommodating!! As a second time DriveTime customer I can always say DriveTime is the way to go!

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    Staff

    Reviewed May 1, 2016

    I had a good experience. Everyone was friendly and helpful. Really appreciate all of it. TY DriveTime.

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    Verified purchase

    Reviewed May 1, 2016

    I would recommend. Will tell them to have some cash on hand, just in case.

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    Verified purchase
    Staff

    Reviewed May 1, 2016

    My first time buying a car and they were fabulous! James and Patrick were very willing to help me out and explain everything to me in every bit of detail. I had my parents with me and I really appreciated the fact that they made eye contact with me and not my parents. James and Patrick were not pushing me towards a different car - they let me get the car that I wanted!

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    Staff

    Reviewed May 1, 2016

    Wonderful service. Darrell ** completely took the stress out of car buying for me. He was able to help me with my financial situation and put me in a car that fit my lifestyle and was safe for my kids. From now on I will only be buying from DriveTime.

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    Staff

    Reviewed May 1, 2016

    Everyone there was very helpful from the moment we walk in the door.

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    Staff

    Reviewed May 1, 2016

    Yesterday was my very first time purchasing a vehicle through a dealership. And I have to say, it was a whole lot easier than I had imagined it would be. This was all due to Jackson **. He was completely professional and exceedingly friendly. I wouldn't want to deal with anyone else if I get to go through this process again.

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    Staff

    Reviewed May 1, 2016

    Lorenzo and the staff at the Beechmont Ohio location were very helpful in helping me get the car that I wanted. I also liked the pre-purchase inspection to make sure everything on the car worked right. I would highly recommend this location to all of my family and friends for their future vehicle purchases. I must say it was a little harder to decide what I wanted because the lot was full of nice vehicles. I am completely satisfied with the purchase I made and will definitely contact Lorenzo again for my next purchase. Thanks.

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    Customer Service

    Reviewed May 1, 2016

    Great customer service. I enjoyed my day at DriveTime.

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    Verified purchase
    Staff

    Reviewed May 1, 2016

    Great experience. Salesperson were very professionals and courteous. Would recommend to all friends, family, and associates.

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    Verified purchase
    Staff

    Reviewed May 1, 2016

    This DriveTime is the best place to buy a used car that I have ever dealt with. The young men who helped us through the process of choosing a vehicle and who helped us choose a vehicle were extremely kind through. The 30-day warranty on any and all parts is amazing and takes the anxiety and worry out of used car buying. I am a lifetime customer! I'll use this DriveTime for all used vehicles!

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    Customer ServiceStaff

    Reviewed May 1, 2016

    I got a car from DriveTime yesterday. I test drove it and noticed it needed a wheel alignment and I informed the salesman, Darius of that. He said someone would check it out. He later came back and told me that whomever "checked it out" only put air in the tires and said that may have been the problem. I drove the car home and still noticed the problem so I called DriveTime and told them. But they said it probably wouldn't be covered under the warranty and connected me to the warranty dept. who told me the same thing. I know that there are risk with getting a used car and I do like the car. But I am really having second thoughts about getting this car because I feel like because I just got this car YESTERDAY, I shouldn't have to pay for an alignment.

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    DriveTime
    Response from DriveTime

    Good Evening Dominique,

    I first want to thank you for your review. I am sorry for the vehicle concerns you have mentioned, I understand it’s very upsetting having to deal with vehicle repairs so soon after purchase. Please rest assured, all DriveTime vehicles undergo a full mechanical and safety inspection at one of our DriveTime Inspections Centers. This inspection is performed to ensure the safety and reliability of the vehicles we make available to our customers. I would like to review this situation further for you, I will contact you within the next 24-48 business hours to better address your concerns. If you would like to speak with someone sooner, you are welcome to reach out our Customer Relations Department at (800) 290-0148 and a member of the team will be more than happy to assist.

    Thank you for your time and I hope you have a wonderful day.

    Sincerely,

    Philisha-Customer Relations

    Verified purchase

    Reviewed May 1, 2016

    My experience was very good.

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    Staff

    Reviewed May 1, 2016

    I was very grateful for the wonderful service I was given when I was at the Petersburg location. I was treated like family upon arrival. Everyone was very pleasant and welcoming - which for me, is important. I will definitely recommend someone, so they can experience the same treatment I was given. They will definitely get my business again in the future. Thanks JT, you were great!!!

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    Verified purchase
    Staff

    Reviewed May 1, 2016

    The sales rep was very nice, seems to know what she was doing, very helpful, knew a lot about the cars that was shown to my son and I. Her presentation was great. We were both very happy and yes I would strongly recommend others to DriveTime especially Ericka **.

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    Staff

    Reviewed April 30, 2016

    Had a great experience at DriveTime. It was easy and the staff made everything go as smooth as it could have possibly gone. Would definitely buy from them again.

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    Staff

    Reviewed April 30, 2016

    Roddy was a good salesman and the process was quick and easy because we both kept our words at the end of the day. I would recommend this dealer and salesman. Awesome job. Kids and I are happy and God bless.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    I always thought the process of buying a car was scary, and I was very intimidated. But when I went into Drivetime everyone was very friendly and I felt like I knew what I was doing. The process was very simple and everything was explained thoroughly to me. I would 110% recommend Drivetime to anyone I know and if I ever plan on buying another car, I'll come back.

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    Staff

    Reviewed April 30, 2016

    I had a great experience at Drivetime. The workers were great and did everything to get me the best value for my budget. I would totally recommend!

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    Verified purchase

    Reviewed April 30, 2016

    I appreciate the help with keeping me on the road and helping me to improve my credit rating.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    Reggie at the Greystone Columbia location went well above and beyond to get the deal done. Kudos to him and his team! Would definitely recommend anyone to go see him! Give that man a raise!

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    Dee (sales), and Bernard (underwriting) must be recognized for going above and beyond at the Morse Rd location. They did everything possible to get me the vehicle I wanted, and that's exactly what they did!! They were helpful, cheerful, patient, and creative. I was even offered transportation to another city by these gentlemen to obtain a signature. They made me feel confident and comfortable with my purchase and provided all important details of the car. They got me a low down payment and low monthly payments. They went out of their way to help me get the items required for my purchase. I was referred to DriveTime by a friend and I will also refer friends to them. This was easily my best car buying experience. I enjoyed all the time I spent at DriveTime. I was well taken care of and made two new friends!!!

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    Staff

    Reviewed April 30, 2016

    My experience at DriveTime was top of the line. You couldn't be any more happier with DriveTime. No pressure and customer satisfaction guarantee. Go see Alex at DriveTime. He is there with you every step of the way in finding your dream car. Thank you DriveTime for getting me back on the road.

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    Verified purchase

    Reviewed April 30, 2016

    To whom it may concern, my experience and DriveTime was okay but it took over three and a half hours to get the paperwork done for us to take the vehicle home. That would be one thing to work on in the future. Other than that I gave you 10 stars out of 0.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    Brenda, Andee and Sal were awesome to work with. Though the whole thing took almost 3 hours (not 15 minutes as originally stated) it was fun and easy and I love my car! Thank you so much.

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    Verified purchase

    Reviewed April 30, 2016

    I can appreciate the quick turnaround time it took to get me into a vehicle. Now this was a great experience. I would have to say it is 5 stars. The only reason I gave a rating of a 3 is because of the young lady that handled the title. Sadly, an encounter with one bad apple will spoil the show. Otherwise, excellent experience and I would do it all over again.

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    DriveTime
    Response from DriveTime

    Hello Mona,

    Thank you for letting us know about your DriveTime experience. I am happy that overall you had a pleasant visit with us. However, I am sorry to hear that you did not enjoy your encounter with one of our representatives. We strive to provide every customer with a rewarding experience, and it is our goal to ensure that each customer leaves feeling satisfied with choosing DriveTime. I appreciate the feedback you have provided, as it allows us the opportunity to continue improving on our level of service. Please rest assured, I will be reaching out to the dealership management to ensure your concerns are properly addressed. Should you have any additional questions or concerns, please feel free to contact my department, Customer Relations, at 888-290-0148.

    Thank you for your time, I hope you have a wonderful day!

    Natalie - Customer Relations

    Verified purchase

    Reviewed April 30, 2016

    I had a wonderful experience with everything. Sabrina was wonderful to work with. We love the new car. Thank you for making everything go so smooth Sabrina.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    My experience with DriveTime and the employees was phenomenal! Tashaka ** was very pleasant and a blessing to work with. Lance ** was also extremely pleasant and always had a smile on his face. I have already referred a friend to you.

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    Verified purchase

    Reviewed April 30, 2016

    Me and wife had tried everywhere but couldn't get anywhere. We tried DriveTime last and lo and behold they was able to get us into a nice low mileage '09 Ford Fusion. Great add-ons like GPS and 5yr warranty. Thank you again DriveTime.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    I had the best experience at DriveTime. Evan ** was a very pleasant salesman. He was very patient with me looking at cars. When we finally found one he went to pick it up at another location. He explained about the warranties and how much my monthly payments would be. I was in good hands and I would refer people to this location of DriveTime.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    My overall experience was really great. Ms. Cynthia was extremely professional and polite thru the whole process from beginning to end. I'll be glad to recommend anyone to DriveTime.

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    Staff

    Reviewed April 30, 2016

    When I requested a car from another dealership, twice the car was not suitable. The first car had a large crack in the trunk lid. The second vehicle was not what was listed in the description online. The vehicle was listed as a 4x4 and when it got here we noticed that it was not a 4x4. This was very disappointing! We considered taking our business elsewhere but the manager was able to make up for this discrepancy and was very willing to try everything he could to keep our business. I was pleased with his attempts.

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    DriveTime
    Response from DriveTime

    Hello Sherri,

    Thank you for reaching out and taking the time to leave a review. I am sincerely sorry about the difficulty you experienced with the vehicles that were transported from our other locations. We always want to make sure our listings are up to date, and provide an accurate description of the vehicles we have available. I will be reaching out to the dealership to address this matter further, and to ensure the issues you mentioned have since been resolved.

    I am glad to hear that the manager you worked with with was able to make up for this matter and continue to assist with your car buying experience. Should you have any additional questions or concerns, please feel free to reach out to Customer Relations at 888-290-0148.

    Thank you again for your time, I hope you have a wonderful day.

    Natalie - Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2016

    I just bought my car through DriveTime and it was absolutely hassle free. Marcin and Octavio helped me through the process. And after buying the car, whenever I have any questions, they would entertain my calls and help me with everything. They were very patient and considerate. I would recommend DriveTime to friends and family.

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    Contract & TermsStaff

    Reviewed April 30, 2016

    It was a great experience. Paul was very patient and was willing to show us what we asked for to make sure we were happy. Derek also explained the contract slowly and easily. I would get another with you guys if I could. Thank you for making this experience a better one!

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    PriceStaff

    Reviewed April 30, 2016

    I love Drivetime. They were nice and friendly. Mrs. ** was my sales rep. She was great, she explained everything, she was friendly and so was her boss. I left very happy. The payment are great and affordable. Thanks Drivetime.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    The staff were all very nice and the purchase process was easy. I had to wait at least an hour to actually talk to someone when I came to look for a car. After that everything else was great.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    The whole experience was perfect. I am extremely thankful for my salesperson Jermaine. He truly streamlined the experience for me.

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    Verified purchase
    Staff

    Reviewed April 30, 2016

    Our experience was amazing from start to finish. We did not feel pressured like at most dealerships. Darrius and the rest of your team made us feel very comfortable with our decision. We love our new car.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    We had an excellent experience at DriveTime and had Matt to credit! He went out of his way for me and I truly appreciate his kindness, manners, and he was

    Extremely knowledgeable!! We will return in the future for our car needs! We purchased a 2008 Mercedes and I couldn't be happier!!

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    Verified purchase

    Reviewed April 29, 2016

    My car buying experience was a first time experience that was actually pretty great. Although I spent 5-6 hrs at the dealership, it did not seem like it due to the fact my car salesman, Victor **, made it a very enjoyable experience.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    Paul was very enthusiastic and helpful. His attitude kept my attention and just a wonderful car salesman. Thank you again.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    I had a great experience with DriveTime. The salesman was very helpful and knowledgeable about the vehicle I was interested in. I am very happy with my purchase.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    Christopher and Anthony made my experience painless. These guys made me feel no pressure and they are truly here for the customer.

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    Verified purchase

    Reviewed April 29, 2016

    I give DriveTime 5 stars in placing in my new car and making me feel secure about the decisions I made. Thanks DriveTime.

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    Verified purchase
    PriceFinancing

    Reviewed April 29, 2016

    I was very pleased with the sales/service process. I was treated with both respect and courtesy, and was asked instead of told, what I was looking for, and in what price range... Vehicle was clean, and ready for a test drive. Financing was a little lengthy, but overall, the process was great... Will recommend to anyone looking for a good pre-owned vehicle, without a hassle.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    Everyone was so helpful and so nice. Made the car buying experience very easy. I'd definitely recommend DriveTime and would buy from them again.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    Bill and Tony just sold a car to us yesterday... What an amazing place to deal with... Everyone there was great and there for you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2016

    I was definitely happy with the customer service I received from my sales person, Kajeva. I have recommended and will continue to recommend my family and friends to DriveTime. Thank you so much for making a BIG dream come true.

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    Verified purchase
    Sales & Marketing

    Reviewed April 29, 2016

    My sales transition was successful, smooth going & was at ease.

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    Verified purchase
    Customer Service

    Reviewed April 29, 2016

    My experience at DriveTime was remarkable. From the time I walked through the door until I said yes was out of sight. They were straight forward - nothing hidden. Customer service was excellent. Thank you Bobby, Brandon, Charles aka Chuck, and Reuben from Raleigh NC.

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    Verified purchase
    Staff

    Reviewed April 29, 2016

    My encounter at the DriveTime on Vine Street it was very good except it took a little longer than what was expected. The vehicle I've got it has small problems. They seem to be interested but then tell me I have to take it to the warranty company or they would have to replace the vehicle but they would have to find one or I would have to choose a new vehicle and none had the requirements that I want it so I somewhat feel like I have to just take what I have which I don't think it's a good thing with the money that I have to pay but the people was kind. They acted interested but no matter was resolved.

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    DriveTime
    Response from DriveTime

    Sherman,

    Thank you for taking the time to write a review. I am glad to hear that your overall experience was positive, but I am sorry that you are having concerns with your vehicle so soon after purchase. I appreciate you bringing your concerns to my attention and I hope to resolve the issues you are experiencing with your vehicle as soon as possible.

    Please be assured that every vehicle we offer for sale is thoroughly inspected at one of our DriveTime Inspection Centers. Any components we find that have failed are replaced. If any concerns do arise after the time of sale, we encourage our customers to contact Aeverex, the warranty administrator, to start a claim for the needed repairs. My department, Customer Relations, is also in place to review situations such as these and provide the best resolution possible.

    In order to best address your concerns, I will be reaching out to you in the next 24-48 hours. If you are in need of immediate assistance, you may reach out to Customer Relations at 888-290-0148. Thank you again for your time and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed April 29, 2016

    Spent most of the day (all day) at the car lot. Didn't like that, but all associates were great which made car buying at this location allsome. And at the end of the day I drove off the lot with a great car. Thanks so much.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 29, 2016

    Antoine ** in Laurel was awesome! Would go back there again as long as he is the salesman. After we chose our SUV it was a pretty fast process... Although the sales management was not aware that the vehicle we chose was not yet inspected and after waiting an hour and a half to leave with our new car we were told that it would be another day which in turn took 2 days to have items done to the car! Overall we are happy with the service we had, just suggest that the management took a better look at the sale before we had to wait a few extra days. Wanye the general manager was great and again Antoine ** was the reason for this sale!!! Thanks again.

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    Sales & MarketingStaff

    Reviewed April 28, 2016

    My salesperson Bardon was the best salesperson that I have encounter. It was a real good day with them. Thanks a lot.

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    Verified purchase
    Staff

    Reviewed April 28, 2016

    My purchase experience was exceptional. My sales advisor Damien was extremely helpful and professional. Knowing how stressful the car buying experience can be he was funny and kept things light-hearted as well. Also Frederick was nice to work with as well. I will happily refer friends and family to Drivetime on Warrensville Center Road. I'm happy with the car selection and the car I purchased. Thanks.

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    DriveTime
    Response from DriveTime

    Hi Felicia!

    I am so happy to hear that you had an enjoyable car buying experience and that your Sales Advisor was able to assist you in finding a vehicle that best fit your needs. Here at DriveTime we strive to provide all customers with a wonderful experience as you mentioned. I see that your review was only a one star, is there anything that I can address for you? If so, please reach out to our Customer Relations Department at (888) 290-0148 and a member of the team would love to assist you.

    Thank you for your time and I truly hope you have a relaxing weekend.

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed April 28, 2016

    Very good experience. Great people all around.

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    Verified purchase

    Reviewed April 28, 2016

    I applied online and was very worried that we wouldn't get approved, but we did and I sent my husband to check it out before I went because I didn't want to get my hopes up and they say no! But it went really smoothed and the car we picked out for our daughter is great. Our daughter was in a really bad accident back in Feb and we were told we were very lucky to have her still. The accident was not her fault but we were dealing with so much with insurance companies and my daughter's injuries. That DriveTime made it so easy and smooth going to a new car for her. I wish we had went there before.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 28, 2016

    Darius at the Montgomery, AL location was amazing. His customer service and help was OUTSTANDING and the best service I have had in a LONG time!!! I would have taken my business somewhere else if it was not for his customer service skills. Please thank him again for us!!

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    Verified purchase
    PriceStaffFinancing

    Reviewed April 28, 2016

    This was my first experience with DriveTime. The staff was very friendly and helpful. They have options for warranties which seem to be reasonable. I was very happy with the car and price I received. I am hoping it will be a supercar. I have never had such a positive car buying experience. As expected interest rates are higher but they have a program which will help you reduce the interest rate. I was not looked down on for some past credit issue which were outside of my control. They were upfront about options and financing. Thanks DriveTime for giving me the opportunity to drive a nice car and rebuild my credit.

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    Verified purchase
    Staff

    Reviewed April 28, 2016

    My husband & I were very well taken care from the first time we walked in just looking, to the time we walked off the lot a week later with our new SUV. Destiny, Alison, Jamaica & Miguel were extremely helpful & friendly. Very happy customers!

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    Verified purchase

    Reviewed April 28, 2016

    They helped me with any questions I had and got me into a car quick when I really needed a car.

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    Verified purchase
    Staff

    Reviewed April 28, 2016

    My experience with Drivetime was very pleasant from the time I walked into the door. Everyone was friendly, they made sure I was comfortable while waiting for paperwork to be completed. The general manager came over and introduced himself. The best part is I DID not need a large down payment.

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    Verified purchase
    Staff

    Reviewed April 28, 2016

    My experience at DriveTime in Las Vegas was great. As I walked in the door I was immediately greeted by a young lady named Erica. She was super friendly and took care of all my needs. Ivan and Krit were straight to the point and very clear and understandable. Thank you and keep up good work.

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    Verified purchase
    Customer Service

    Reviewed April 28, 2016

    Great customer service in the hail and the rain.

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    Verified purchase

    Reviewed April 28, 2016

    Got the help I needed to get in a new car. Shawn at DriveTime in Tulsa was Great!!! And so was the other staff. You know Shawn we spent most of the day together so that makes us homies now, lol.

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    Verified purchase
    Staff

    Reviewed April 28, 2016

    Everyone was super helpful and made the whole process quick and stress free.

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    Verified purchase

    Reviewed April 27, 2016

    They didn't wanted to help me lower the payments down. I needed more down within 5 months more. They were putting too much pressure on me.

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    DriveTime
    Response from DriveTime

    Carlos,

    Thank you for bringing this to my attention. I am sorry to hear that you are displeased with DriveTime. We strive to provide an enjoyable and pressure free car buying experience for all our customers. Regarding your concerns with down payment, this is subject to a number of factors including but not limited to: income level, credit score, as well as the price of the vehicle.

    To better address your concerns, I will be reaching out to you in the next 24-48 hours. If you are in need of immediate assistance, please feel free to contact our Customer Relations Department at 888-290-0148. Thank you and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase

    Reviewed April 27, 2016

    When one goes through the troubles of life, it's hard to find a lending hand that helps you progress and see things in a better light. My experience with DriveTime was painless, easy and life changing all at once. I received a top of the line vehicle with options to boot, but best of all: Quality, comfort, clean and an overall score of 10 in my book. I'm thankful for all the aid and I will refer anyone I know to get a car from DriveTime.

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    Verified purchase

    Reviewed April 27, 2016

    Everything went great. Nothing to complain about here.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    Jenny from the Tucson office was outstanding and helpful with the purchase of my new car!

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    Everyone from DriveTime was great. Very friendly. Found my dream car and was able to drive it off the lot the same day. My salesman Felix was absolutely amazing. Have been telling people about DriveTime all day. Best dealership experience I have ever had.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    My dealer's name was Vincent **, and he was remarkable in helping me find the perfect car.

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    Verified purchase

    Reviewed April 27, 2016

    I am very happy with my experience through DriveTime and would highly recommend them to anyone in need of a vehicle. Thank you, Crystal.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    I found DriveTime to be a great place to purchase my car. The salesman was pleasant, helpful, knowledgeable, and best of all, not pushy!

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    We were under a time crunch and a budget. With all that they worked with us through it all. We drove off the lot with a 2014 model car. We fell in love and are grateful for all the hard work the whole team put in. They blew my husband and I minds. It was an amazing experience. We loved every moment with them. Windy, and Kijuan at Judson DriveTime are over the top and beyond helpful. They really wanted us to have the car that best suit us. It was a long process, but by the end of the day it was all worth it! So worth it!! Thank you so much.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    The guys at DriveTime were very helpful and took their time letting me pick out the right car for me. I would recommend DriveTime to anyone looking for a car or truck. Thanks for a very nice car buying experience.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    The entire encounter was very pleasant. I very much appreciated the knowledgeable staff members and was very satisfied with my purchase. The office was very inviting and professional. It was very "down to earth", for lack of a better term. My favorite part was how the staff was attentive to my "time crunch". I am going to recommend DriveTime to everyone with serious interest in purchasing a vehicle. Awesome people, amazing experience. Overall a wonderful place to do business. Thank you for your time and effort. Thank you for getting me in a new car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 27, 2016

    On our first visit to DriveTime to figure out how the process worked and to finish the approval (which was hard to get elsewhere). Our customer service representative was extremely nice and patient. She never tried to rush us or pressure us into a specific vehicle. They checked their inventory in the whole region to make sure I was satisfied with the car I picked. We came back a few days later to sign all of the paperwork and to pick up the car. It was quite busy when we came back during the week so the process took much longer than anticipated. I did appreciate getting a full tank of gas in the car but was disappointed that the car was not washed on the outside or vacuumed on the inside. Maybe my standards were set too high. Overall very pleased with my experience.

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    Customer ServicePriceStaff

    Reviewed April 27, 2016

    I have read the glowing reviews about how easy it was to purchase a car through Drive Time. I was one of those happy people, 3 years ago. Now, I wish I had never made that purchase. I owe $12000 on a car worth $5000. I am paying 22% interest, and my income has changed dramatically. I am on bi weekly payments which no longer works for me. I am paying $7.87 daily in interest! I have tried to modify my plan to a once monthly payment, since now I am on Social Security and only paid once a month, and they said NO!

    I have tried twice to do this modification and have been told no both times. I am not given a reason and not allowed to speak with a manager. I am extremely upset and do not understand their logic. They call me relentlessly when a few days late, send me emails that say how they can help, they want me to succeed etc... but it is all puffing. So, please think down the road, think long term. I was so happy to get a car at the time it didn't matter I was paying outrageous interest and twice the car value. Now, three years later, with three more years to go I cringe every time I make that $450 payment on a 2008 Ford Fusion. What a rip off!??

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    DriveTime
    Response from DriveTime

    Hello Maryann,

    Thank you for taking the time out to leave a review and for bringing this matter to our attention. I sincerely apologize for the level of service you received while speaking with the Customer Service Department. DriveTime strives to work with our customers whenever unforeseen life events take place, if assistance or arrangements can be given we are determined to explore all possible options. Here at DriveTime we want to ensure each customer has a pleasant experience while speaking with our representatives, we will be sure to bring this feedback to the department’s attention to prevent situations such as this one from occurring in the future.

    I would like to review this situation further for you to see how I can turn things around. Please rest assured I will reach out to you within the next 24-48 business hours to further address your concerns. Should you prefer immediate assistance, please feel free to reach out to a member of our Customer Relations Department at (888)290-0148 and we will be more than happy to assist.

    Thank You and I hope you have a wonderful day.

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed April 27, 2016

    My experience at DriveTime was great. The staff was very friendly and I enjoyed the atmosphere there.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    Cynthia and Casey at DriveTime in San Antonio, Texas on SW Military were very helpful and attentive. I had a great experience and would recommend this location to my friends or family.

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    Verified purchase
    Staff

    Reviewed April 27, 2016

    Very great experience. Amber was an amazing salesperson. Would definitely do it again.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    Bought a car from Hialeah DriveTime. Staff were not really respectful of my time and when I finally was able to drive off the lot the car was almost on empty. Not too impressive.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 26, 2016

    Claudio was my sales agent and he was extremely helpful with my buying process. I will definitely recommend DriveTime to my friends and tell them to go see Claudio.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 26, 2016

    I want to take a moment to tell folks that we received some of the best customer service I have experienced in quite some time. I am in the hotel industry and know good service when I see it and this team at Northwest Freeway outdid themselves. Buying a car in today's world has to be one of the most painful and frustrating experiences out there. They made sure to email us in advance to make sure we had all documents needed and we were in and out in under an hour. Kelly went above and beyond and please ask for her if given the chance. You can't go wrong!! No fuss. No haggle. Thank you all for your efforts in getting us into the car we wanted!!

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    Thank you so much first of all the warm greeting from the gentleman at the front desk. Big thank you to Lawson for all your help in finding a vehicle that fits my special needs. You went the extra mile to make sure my scooter would fit. Sorry we didn't close the deal on a day you was there but I sure hope you get all the credit helping us bring that KIA SOUL you help choose home to its new home in MISSOURI! Thank you Jeffrey and Steven for staying late to finish the paperwork and get us on the road with new vehicle. DRIVETIME GETS BIG THUMBS UP!!

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    Verified purchase

    Reviewed April 26, 2016

    I had a wonderful experience with DriveTime. Got me into the car I wanted at payments that I could afford and I have horrible credit. Will definitely recommend DriveTime to my friends and family. Thank you.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    2008 FORD EDGE FWD - PJ (Ronaldo) is great as always. From start to finish he is hands down the best salesman ever. Patient, accommodating, and knowledgeable.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    Thank you guys so much. You helped me and my wife when we really needed the help bad. Best dealership I have ever been to. Thanks again.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 26, 2016

    I have thoroughly enjoyed my experience with DriveTime. From my initial acceptance from online inquiry, to Sudan for helping find the best vehicle that I wanted, to Lamont completing the deal, I am thoroughly happy with my purchase. I had no idea DriveTime was actually true in person as they were advertising on the commercials. Only critique I have, need a little more help to minimize the long wait time on their most busy days. Great to see the Managers pitching in to help to alleviate that long wait times.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    My experience was awesome! Marco was very helpful and patient with me. All the gentlemen in there are very courteous and kind. They answered any question I had and explained everything. I drove home with a new car!! Thanks again Marco ** and DriveTime.

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    Verified purchase

    Reviewed April 26, 2016

    This was a wonderful experience, my wife and I were very stressed due to the car. We had been driving having engine problems and it was our only vehicle. Laura helped us and made this a very relaxing, stress free experience.

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    Verified purchase
    Customer Service

    Reviewed April 26, 2016

    Great customer service and follow through.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    I had an exceptional experience with Ashley. She was very pleasant & easy to work with. I'm very satisfied with my car as well.

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    Verified purchase
    Staff

    Reviewed April 26, 2016

    I absolutely love my new car, a car that I never thought I would like. Kaleb at the southwest location in Houston was the best. Not only him but the entire team was friendly and very informative. I feel very lucky to have found such a great place. Thank you so much DriveTime.

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    Verified purchase

    Reviewed April 25, 2016

    Best auto buying experience I've ever had.

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    Verified purchase
    Staff

    Reviewed April 25, 2016

    I was in need of a car desperately but did not have a large amount of money for down payment but the salesperson was very helpful and even though my car payment is high I was still able to get a vehicle without a hassle or being there for hours.

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    Verified purchase

    Reviewed April 25, 2016

    My family had a great experience with Jason at DriveTime. We wanted lower payments on a van and that's exactly what they were able to do. We ran into a little snag but they continued to work on getting us the van that we needed with no pressure.

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    Verified purchase
    Staff

    Reviewed April 25, 2016

    Very pleased with Uche the salesperson. Very nice and professional. Alex was able to budget my payment and get me in a vehicle. Thanks DriveTime.

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    Verified purchase
    Staff

    Reviewed April 25, 2016

    My salesman was very helpful and he listen to what I was looking for and I got what I wanted. Every one was so friendly and greets you with a big smile. My salesman name is Trevor. He was new but you couldn't tell. Only thing I hate is that I didn't get two keys or a keyless remote. They were great.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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