DriveTime Reviews

My daughter and I were in a rush to get a car after she had a car accident. We decided to go to DriveTime because I remembered the commercials and I knew I didn't have the best credit score. We entered the dealership and were immediately greeted by Kester. He showed us to a desk and got the application process started. We were approved very quickly. We then went to see cars. We found exactly what we wanted and took a test drive. My daughter decided on a car and we finished the paperwork. It did take a little while for everything to get completed, but that wasn't a problem. We were treated very well and kept us entertained. We drove off very happy and my daughter had a great experience buying her first car.

The only thing is the length of time you are there and the length of the process. Everyone was nice.

The people was very friendly, had no issues. I would recommend anyone to go there.

It was fast and easy. This eight new car I bought over my 42 life. This one was best, fastest and easy dealing I ever done. I had no headache when I left dealership.

Ron ** and Tyler ** did a great job. Ron asked the right questions to help narrow the choices and save us time. Tyler explained the processes in order to make the purchase and we were in the vehicle in just a couple days. Thanks again. Well done.

I have never had such a great experience buying a car. I will be screaming the joys of your dealership. Lisa was also a very bright shining angel for us. Thank you.

Excellent choice for a dealership. I really enjoyed my experience with DriveTime. My salesman Van was excellent and the Senior underwriter Jeff was great. I didn't expect to get approved for a car but with the friendly customer service and good choices of cars I was able to drive away with my Nissan Altima the same day. I recommend this DriveTime location to anyone. Thanks Van and Jeff. I greatly appreciate you guys!!!

The staff and the entire process at DriveTime was great. I never once felt pressured into something like other dealerships do to get their commission. I love my new car and the staff was fantastic through the entire process!!!

I would like to send this appreciative response for our salesman Jeff. As a matter of fact we were more than taken care by all staff involved. Staff was courteous and keep us informed of all steps in the process. Jeff made us feel comfortable and delivered an excellent experience.

No hassle, nice staff, great service.

I wanted to thank Michelle ** for being phenomenal. From the moment we entered DriveTime, she was very welcoming and inviting. Working with her was no pressure and such a pleasure. She is the epitome of what a true salesperson should be: someone who cares about our needs, listens to our concerns, and has our best interests in mind; not focused on getting a sale... which is the reason WHY she got our sale. She went above and beyond to ensure our needs were met. If you ever go to the Glendale DriveTime, ask to work with Michelle. You won't regret it!

Had an awesome experience yet again! This is my second time doing business with DriveTime in Charleston, SC. Wonderful people and great attitudes! They have done so much for my credit so I know it only gets better from here! Big thank you to a wonderful dealership. People you can trust!

Brendan ** from the Glen Burnie, MD DriveTime was awesome. He treated me like I was one of his family members. He went over all the paper work with me and my girlfriend and made it so easy. He was understanding, nice, and kind. Great guy. Thanks buddy! I am so happy with my truck.

DriveTime was more than helpful with everything. They work with you to help you get exactly what you want. I definitely recommend to anyone that wants something in their budget to go there. Gerald my sales person, this wouldn't be possible without your help. Thank you so much in everything you did to make this happen for me. You are the best.

This is my 2nd car from DRIVETIME! My sales guy was the best Keith ** at the Cassat store. I searched and did my homework finding the car I REALLY want. It was in another city. To my surprise they got it to me the VERY next day! Great car, great service, AMAZING PRICE! Love it!

I have been dealing with Amber ** for months and she has been nothing but professional and helpful! GREAT EXPERIENCE with everyone in the store! Thanks!

My experience with DriveTime was outstanding. The salesman Bryan, was so helpful. He came and got me from my home and brought me to the dealership, so I could see the cars and to test drive the vehicle that I wanted. So I wouldn't have to ride the bus in the rain on my day off. The day that I got my vehicle he came and got me from my job, on my lunch hour to take care of the paperwork, and I left there with the car that I wanted. No more having to ride the bus anymore.

Extremely pleased with the attention and courtesy and patience shown by your friendly and knowledgeable staff. Pleased with my Nissan Altima. Blessings!

I had one of the best experiences dealing with DriveTime. We went there to buy a car and that's what we got, they didn't try and talk us into something other than what we wanted and the process was quick and efficient. I would recommend to all my friends and family to go there to get their next vehicle. Thank you so much DriveTime for a great experience.

Great customer service!!! Antonio you are the man! Keep up the good work.

I purchased a vehicle from DriveTime on January 30-2016. The customer service was great. The problems comes in where I've only had my car for three months and I have to fix it already, not even put 3000 miles on the car yet, very upsetting. I called the warranty company. She explain to me that if I used the on-site place where they send our car too I would have to pay 100 deductible or if I decides to use my own I would have to pay 200 out of pocket and for the labor and parts, so I used the warranty company. MY CAR WAS POPPING AND BACK FIRING WHEN I DRIVE. SO I HAD MY CAR TOWED TO PALMETTO AUTO on Tuesday. It took them a whole day to figure out what was wrong with my car. First it was the fuel pump then he call back saying it's still firing back. I said would could it be so the guy said "I would call you back once I figure it out."

Drivetime is great. This is my 2nd car through them. I haven't had ANY problems and all the employees are so friendly and helpful. I can't thank them enough.

This is a very friendly place. They make you feel welcome Rich or Poor... If you're needing a ride this is the place to be! Come on in and speak to ** or any of the nice salesmen there. They will definitely hook you up with what you like and feel comfortable with and they won't pressure you to do something you don't wanna do like some places! Have a blessed Day. :)

All associates have good customer service.

I was very satisfied after I left #DriveTime. The staff was so helpful with everything. Great customer service and work performance. My Recommendation is highly recommended to anyone looking for a vehicle. Thank you guys so much, keep up the good work. Way to go! I Love my SUV.

It was truly a pleasure to have Lee ** and Kevin assist Julius and I in finding a more dependable vehicle... Would definitely recommend to friends.

I would like to start by saying the staff was extremely helpful and nice. It felt like a family atmosphere, I felt like I was welcomed with open arms and smiles. I would recommend Drivetime to all my friends and family. We were greeted by Trey as soon as we walked through the door and he knew who we came to see and made sure we got to the right person. Matt was an awesome sales rep and very knowledgeable. Everyone made sure to introduce themselves from the GM to the Mechanic. Shawn was awesome at the contract signing and answered every question I had. I am extremely happy.

I made my way out to the Montclair dealership from North Hollywood to see one particular car on the lot there. I do not think that I have ever had a more simple and no pressure process with a car dealer before. I went into it knowing what it was I wanted and how much I was thinking I would pay, and ended up bettering that. So I had a great experience for sure, thanks to Josh the sales associate. I did not feel pressured, he was willing to take me on a test drive with any car I liked, I never felt rushed. I drove the one that I came to see and was hooked right there though. I am glad I got it. Wonderful car, so comfortable. Well worth the trek out there.

Had a tire blow out not far from the dealer. They never fixed it before I left the lot.

Very very satisfied with service. I am very pleased with my purchase!!!

We recently bought a SUV from the Louisville location. The salesmen were very helpful and made the process very easy on our behalf. However when we left in the vehicle we discovered the heat did not work so the next day after buying the car we had to take it to the shop for repairs. I also was disappointed in the variety of vehicles to choose from. We originally were looking for a truck but there was only one on the whole lot. In general it was a good experience other than having to spend an hour and a half at the shop today.

I can honestly say it was the easiest car I ever bought but I now understand why because you're getting screwed over. I asked about the no hassle pricing and was assured that the car was marked at a fair market value. Well after I bought the car and got home I looked up the nada. I found out that I was charged double for the car plus an apr of 21%. I went to DriveTime because my wife wreck her car and this place took advantage of me with a smile on their face.

I went in to purchase an suv and come out happy and very pleased. My salesman was very patient and kind. His name was Vicent **. He handled everything in a timely manner and was very accurate. I would recommend all my friends and family!

DriveTime gave me the absolute best car purchasing experience of my life. Great staff!!! My saleswoman Malinda was exceptional. They made a client for life. Quick and easy process. Thank you guys so much.

I had my 5 year old monster with me on both my visits and the staff was extremely friendly and accommodating. They offered him crayons and an activity book to distract him. They also changed the tv to cartoons for him.

Thank you so much. I love my Kia, it is so nice. Thank all that helped.

My wife and I had a great overall experience working with Daniel from the Glendale, AZ location. The process was rather quick and I would recommend this to friends and family. The financing is in income based which makes it easier for us who have a pretty new credit history. The only issue we had was that the cars don't come with a warranty from the dealer. Only an add option for more $$...

I did a application online for DriveTime. I was notified that I was approved for a certain amount. Went into DriveTime. They tell me about a program they have for leasing to own. I was ok with that until they tell me I cannot get a car unless it had 100,000 miles on it and they only had 3 cars available which was the worst cars. DriveTime tells you they can get you approved, but they want to give you what they want you to have and want you to put a lot of money down to get a car that will break down quick. I was told if I put 8,000 dollars down I can get a car that has 42,000 miles, then they are crazy. I feel I didn't get the best service because they didn't even try to offer me anything else. They didn't even care. DriveTime needs to take their sign down in their building. You can't get anything you want but what they want to give you which is garbage.

The staff at DriveTime were very courteous and I liked it. It's one thing to be polite but they went out of their way to ensure the experience is not a bad thing. They listened and helped me decide what suited my needs. I came in late in the evening and they worked well past the normal closing time for me. Very satisfied.

The salespeople were very professional and helpful.

Very happy with my whole car buying experience!!!

Great customer service. They did everything to get my daughter in a car.

I had a great experience with DriveTime! I scheduled an appt. the same day I drove off the lot. I was helped as soon as I walked through the door. All staff were helpful and friendly. I was able to get a vehicle I liked and with a low down payment! Thanks DriveTime!

Sabrina was very knowledgeable and very helpful. She answered every question I had. She was very friendly and made me feel comfortable. I love my new car and definitely recommend DriveTime and Sabrina to a friend.

Bought a car from DriveTime for the second time in four years. A courteous person met me at the door to ask what kind of service I needed. The salesperson that helped me was very knowledgeable about each car I previewed. The credit, paperwork and insurance process was seamless. Had a good selection of cars to choose from. Happy with my purchase.

Love the deal. It's the best I ever came across.

DriveTime is the best dealership I have ever been to! Tyler and Eric were amazing! Super respectful and kind sales people there. Eric picked out my perfect car and I could not be happier!

Love the new truck. Was easy to apply and proceed with purchase.

I enjoyed the visit and business. Great sales and management team.

DriveTime employees are very friendly and helpful in getting you a car quickly. Customer service is top of the line.

With the help of Chasity ** I was able to get back on the road and not be stuck in the apartment.

This was my first purchase from a car dealership and I was very impressed!! Tyler was very kind and understanding and helped me get into the car that I walked in there hoping to get. Also Scott was amazing with the finally paperwork! I will recommend anyone and everyone to DriveTime! Thanks again.

I wanted to say a big thank you to Drivetime and Kaileigh for treating me fair and like a human being. I walked into Drivetime on S. Alma School Rd. and Kaileigh walked right up and helped me get into a ford c-max hybrid. She showed me everything about the car and let me test drive it. She listened to me about my situation and did not pressure me in any way. I have never known a salesperson to be so informative, caring, and understanding. I would recommend Kaileigh to everybody and would definitely come to Kaileigh for my next car purchase even if I live in another state. She is a one of a kind salesperson.

Justin was amazing. Everyone at the dealership was great! This is my second car from here and I absolutely love my new car. They really worked with me and explained everything. Both times I have dealt with this dealership I was treated with respect and they went out of their way to help me. I have recommended them to everyone I know.

My 3 hr drive was well worth the drive!!! I have told all my friends to come purchase their next vehicle here... DriveTime really made me feel confident about myself again and gave me hope along with a reliable car with affordable payments.

Great experience. Great service. Dedryck was a joy.

Great sales people and very helpful. No real complaints, just buying a vehicle has never been one of my favorite past times. DriveTime folks were great.

I love the car and the people. Everybody was nice, polite and helpful.

Overall a pleasant experience. Only minor difficulties, those being, incomplete information BEFORE arriving to choose vehicle, or starting purchase paperwork. I am the co-signer for my son. He set up via phone the meeting with a sales member, informing them of his limitations (no drivers license for example). He was NOT told until paperwork was started that a co-signer was required because he had no license. This forced me to provide information I normally do not give out, to allow him to continue. It also forced me to make a return trip home and back to retrieve information needed for insurance. If he had been told all of this UPFRONT, the process would have been faster, if it happened at all.

Purchasing a vehicle with DriveTime was an excellent experience. They went above and beyond to make my buying experience a great one. No pressure, no hassle. Shawn ** at the Atlantic store in Jacksonville, FL was AWESOME! He took the time to make sure I purchased the car that was perfect for me. Thanks to Shawn and everyone at the Jacksonville store on Atlantic. You guys are GREAT!!! 5 Star customer service.

From the time I walked in and by the time I left every stepped that I took to complete my vehicle purchase was outstanding. Even when the process took a day or so they stuck with me all the way through. One employee I commend is Chan **.

When I was there the staff were very friendly but knowledge of the cars don't seem to be their strong subject. I wanted a car that was good on gas so they gave me a 2010 Jeep Patriot which I loved when I saw it. The test drive was ok but apparently it's not enough to really test the car because 2 weeks later after purchasing the car we had to get it towed because it just didn't start as we were leaving for work which was not good and caused my husband to not be able to go into work. And then the mechanic said there was all types of damage in the front area of the car which caused the starter and battery to be replaced along with other things which we then had to come out of pocket for it to be fixed.

My name is Cedric and I purchased a vehicle from DriveTime. My experience was great. My representative was Christina. She was very kind, attentive and informative. I didn't purchase a vehicle right away, everyone is skeptical about dealerships these days. Yet, Christina along with Brandon and the DriveTime staff help me to feel comfortable and safe with my purchase. They called, checked on me after my purchase and made sure I was comfortable afterwards. I'd recommend anyone to them. Thanks DriveTime!

I am a person with no patience to wait. Reggie was quick to assist me. What I like most about him was that he listened to my spoken words and picked up on my unspoken cues. He engaged me in conversation, so he could find a vehicle to meet my needs. I came in with the make, model, year and picture of the car I wanted to purchase. He showed me the car I wanted, but based on my needs, he found me a better car that would fit needs. I fell in love with the vehicle. Great experience. I would refer a friend.

My experience was very smooth and professional. The atmosphere was very welcoming at I-45 and W. Mt Houston. My salesperson Sherelle ** made me feel very comfortable and I was able to understand all legal matters along with patience.

I feel that the people at DriveTime go above and beyond and out of their way to make sure the customer leaves satisfied.

We had a great experience at DriveTime. Our assistance Windy was amazing, friendly and helpful. I would recommend her service without hesitation.

I was very leery about purchasing a vehicle from DriveTime as the name was new to me and all of the vehicles had high mileage. My salesperson was very good and had very good customer service skills. From the beginning of the sale until I walked out everything went perfect. About a couple of weeks after I purchased the car I noticed that when you close the passenger front door, it sounded like a tin can! Now I am extremely pissed! I had a mechanic look at it and tell me that the door was re-skinned after an accident improperly and they probably didn't put the necessary items back in. Yes the Carfax (can't remember the name of the company that DriveTime uses) shows that the vehicle had never been in an accident. I couldn't hold that against DriveTime as those reports are only as good as the police/insurance companies/ mechanics that properly report it.

They were very helpful and didn't make me feel bad about my current circumstances. I was able to get a car I love! The associates were very friendly and helpful. Shana and Dewayne were super sweet.

DriveTime was very professional, personable, and caring. It was very important to them to see me happy and comfortable.

Before I came here, I was having the most stressful couple weeks trying to find myself a vehicle. I have no built credit and every dealership either denied me, or quoted me an outrageous payment for a crappy car that wouldn't last me a year. DriveTime is a small dealership which I LOVE. The small atmosphere is way less intimidating than huge fancy places and everyone treats you like you are an old friend. I went in hoping to find myself a great deal and that is exactly what I walked out with. With no built credit, I drove home in a 2015 Ford with 20k miles. Great car with an amazing warranty AND cheap payments.

Best process. I recommend them to everyone. Great customer service. And Rob was my salesperson. He did an amazing job and helped me out.

I did not like the way DriveTime might or might not have changed my income to get it approved. My income is 1500 a month, they might or might not have increased it to 2000. Wink wink. Not very good business. It is almost like they set you up to fail. Would I recommend them to a friend? NO. Another thing they do is say "You will have 30 days 'til your first payment." That would only happen if the planets align with the center of the Milky Way on the 2nd Tuesday of the month or allow them to auto-withdraw from my account (of course the only person who can do that is not available today). "Would you like to wait?" I have 13 days, give or take a couple of days, from when I made a down payment (set up to fail?) to my first payment.

Thanks to the guys at DRIVETIME. They got me in the truck I wanted. The customer service was awesome. Did I mention how much I love my truck? I had leased a truck before through DRIVETIME and had a great experience. So I decided to now finance a newer truck. I highly recommend this company. Thanks again DRIVETIME.

These people are so unprofessional. I've given them 1000$ to put down on a car and I changed my mind about the car and here it is a week later and they still haven't given me my money back. They're acting as if I owe them. Never ever go to these people. They are true con artist.

Out of all honesty... All employees there were nice and courteous and stayed on top of their game. But the two cars that I drove were absolutely unacceptable. What looks good, is not always good.

I seriously had the best time at the dealership which I honestly did not expect! Armon was awesome! He gave me advice, listened to my needs and wants. We had some trouble with paperwork from when I was in previously, so the paperwork took a lot longer but he was awesome about it! He made the time my parents and I spent there go by quick and we had fun as well. My parents loved him as well! He made them laugh and made it so they enjoyed being there. They got home and told me how great they thought he was. Thank you for the very best first experience buying a car!!!

The service was GREAT!!! The employees are GREAT!!! Overall experience: SUPERB.

David provided such a smooth process for me. He explained my options: what would be best for my budget, what type of car I prefer, & what makes sense. I love the idea of the insurance quote service DriveTime now provides. The insurance rates is what scared me the first time searching for a car. He went above and beyond to help me find some good places with reasonable quotes and answered all of my questions. Truly a great experience. I am a satisfied customer.

I had the best experience with DriveTime. The employees were so nice. Once I found a car the process was quick and easy. I am so grateful there is a company like this to give people a 2nd chance with a quality product. Will recommend to everyone!

I went online and filled out my application. I was notified within seconds that I was approved. I was able to pick the vehicle I wanted from online inventory. In and out in two hours. Gary was awesome. Taylor was detailed and awesome. Laura was great as well. Definitely recommend this dealership. Woo hoo DriveTime.

I had a wonderful experience. The staff was very friendly and easy to deal with. I would most definitely buy my next vehicle there.

I went to Drivetime with the impression of getting turned down, but when I got there it was just the opposite. The staff were very comforting and professional. I was very pleased with the expertise of salesman name jim from downey store. My experience was quick and professional. I would highly recommend Drivetime to anyone with challenged credit. Good job Drivetime and jim.

Though there were some unfortunate delays in the process, making the length of the transaction to be stretched to over 3 hours, the attitude and personal nature of our Rep (Armon **) made this experience nothing short of EXCEPTIONAL. Armon cares about his Customer and goes the extra mile to ensure everyone is comfortable with each phase of the sales process. Kudos to Armon and the entire DriveTime Management Torrance staff. This was my daughter's first car buying experience, Armon made it memorable and offered he advice on how to care for her new purchase. It was greatly appreciated that he would re-emphasize the importance of the purchase in her life. I have purchased many cars from Dealerships in the past. Armon made the experience the absolute BEST, despite the time it took to process this sale.

Our visit with Drivetime was awesome. We sat with Joseph. He was respectful and also patience even though me and my husband was very indecisive. I would recommend anyone to go to him. He showed us Great customer service.

The Salesperson was very friendly. Not pushy. Was able to get me approved very quickly. I would buy another car from here.

Thank you Kayon ** for the painless purchase of my new 2008 dodge ram. Their dealership was able to work around my hectic schedule. Kayon went above and beyond holding my truck for a week. Thank you.

My saleslady was very friendly and personable!!! I would highly recommend this place to friends and family.

I have only had the car for 7 days and have had to take it in to have it serviced twice so far. Not a good start for Drivetime. Also upon further review of my contract I see that I will be paying almost $30,000 for a 2014 vehicle, but the rep told me that I would be paying $17,314 during signing the contract. The interest rate is over 23% in spite of my credit score being above 600. I don't feel that they helped me at all. I could have gotten a brand new car for what they are charging me.

The people at DriveTime made feel very comfortable unlike other car dealers, who give a straight no. DriveTime really stood up to their tv commercials. Plus I was reassured many times that if I ever ran into any financial trouble to give them a call right away so they could help me. I will recommend DriveTime to anyone. So THANK YOU AGAIN DRIVETIME!!! YOU HAVE MADE MY FAMILY VERY HAPPY! God bless!!!

Andy was very friendly and helpful! Andy bent over backwards to help me buy the truck I wanted. If you're shopping for a car see Andy. He will get you in the car or truck you want! Amazing service! Ian was a huge help as well getting the numbers where I wanted them! Ivan explained the entire paperwork process in detail and answered my questions honestly. He made the ending process very smooth. Thank you DriveTime for all your help!

I would like to thank you for approving & financing my new automobile. All employees were very helpful and professional and friendly.

I had an easy and great experience buying a car here!

I would like to thank Kyle who was the rep I worked with at DriveTime is Roanoke, VA. I promise I e-mailed him every other day multiple times a day with questions and cars that I fell in love with. We communicated for I know over 2 months. I never felt pressure and he made me feel like my business was wanted. Let's be honest my credit is not the best and my poor car was on its last leg. Now thanks to DriveTime I have me vehicle. If you are in Roanoke GO SEE KYLE!!!

I was starting to give up hope then I went to DriveTime. Mr. Jonathan ** was awesome with helping me and was able to get me into a newer car. Everyone else was wanting to put me in an old one. I highly recommend DriveTime.

They did not provide me with a remote for my keyless entry system (which was advertised). Very inconvenient. Also it would have been nice to have more than one key provided to me.

Rudy and Tauris were great! They made my car buying experience very enjoyable. There was no pressure from either gentlemen and both of them were very friendly and honest.

Kenny was awesome & everyone was fast and friendly... My overall experience was amazing!!! I will definitely be referring all my friends to DriveTime.

The weather was very bad and this was my first vehicle purchase and Mykeal made made feel comfortable and drove through traffic and flooded roads to get me the car I wanted. He even used his own money to pay tolls and put gas in so we could make it back to the car lot since the location we picked it up from didn't do so. He is an excellent salesman!

Just wanted to let the staff know how we appreciate them for helping us get into a vehicle with low payment with the best deal.

Very pleased with the service I got while at DriveTime.

Edward was a great help to me and my wife. He helped us figure out what car was best for us. The price range wasn't too high and I can manage my GPS with my phone. I think that is a great app to have. Overall I just I really like his demeanor.

I recently purchased a car from your Laurel location. My sales associate was amazing. She was funny, patient and helpful. Nobody that I encountered was pushy. From the original showing, to the test drive, to the presentation of the numbers, this was a most enjoyable car buying experience. Thank you. I will most certainly recommend you to friends.

I really am grateful for all your help in getting me my beautiful new car. Everyone was so nice and friendly at the Ocala, FL store. They went above and beyond helping me with my car problems. Thanks DriveTime for taking away my worries about being without a decent vehicle.

Everyone was very friendly, lots of vehicles to choose from, no hassle, great experience!! LOVE my car!!

I loved the service at DriveTime! Everyone there was helpful and very nice.

We were very pleased with the customer service. Corly and Tim made this an easy, low stress process.

Great service!! Nice vehicles! Ask for Bawb!

Had a great experience. They knew what I was looking for and appreciate their service.

I went to the Waukegan location on May 13th and Kris welcomed me and had everything set up for me. He contacted me prior to my scheduled appointment and went over a few details with me and even was willing to email back and forth and give estimations of a few vehicles I had my eye on. I felt fully prepared for my appointment and confident I would be buying a car. I knew around how much I would need to put down which definitely helps and it stayed the same when I arrived. A lot of dealerships will quote me something low to get me to come in, then when I get there I have to refill all my paperwork out and everything is totally different.

Dante was excellent with helping to assist me buy a vehicle and make sure I left a lot with a vehicle I was satisfied with.

After searching for a new SUV for 3 weeks, I was referred to DriveTime by a friend. I applied online and Carlos ** returned my call the next day. I came in just to get a run down on how DriveTime works. Carlos was very helpful in answering all my questions. I didn't see what I was looking for on the lot that day but I gave him my checklist of what I wanted. He worked hard and found me a couple so I came back a couple of times to check out a few SUV and test drive them but I wasn't sold on them. Well we found one in Gainesville. Carlos got it brought up here to Tallahassee and in a couple of hrs I was driving out in exactly what I wanted.

Very pleasant, very professional, explained everything. Brendan was an excellent salesman! I couldn't of asked for a more wonderful experience during a stressful time... Thank you!

My salesperson Rick was really helpful and easy to deal with. There was no pressure and the staff was really patient. Everything went smoothly and I felt comfortable with the staff. Good job guys.

I am very satisfied with the help and the service of DriveTime personnel.

Darrell in the Greenville SC office went above and beyond to help us get into the vehicle we needed and wanted. Great customer service! Thank you!

Excellent service. Easy process! Highly recommend!

I pulled asking questions. The sales rep looked as if he was doing a li'l task, but he assured me he would help and he did just that. He gave me choices, told me he wanted to make sure I'm satisfied. So thanks Todd for your help. It's my anniversary gift.

I had a very positive experience buying my car from DriveTime. They explained everything thoroughly, and I felt like they wanted to help in any way they could. It was a pretty painless process compared to past experiences with buying a car.

Great customer service. I'm very satisfied with my vehicle.

Everyone at the Peters Creek location were professional. Just a pleasant experience. Here's hoping for a lasting relationship. Will be telling my friends about you.

I went to DriveTime exhausted with my experience up to that point with so many no's and waiting. Everyone there was so nice and helpful. Lamont never made me feel like I needed to hurry up and choose. He was so helpful and I will definitely check them out next time I'm in the market!

I appreciate everything they did. They made the impossible happen and got me not just any car but the actual vehicle I wanted. Thank you.

I know there are a lot of skeptics out there, but my experience since 2010 with DriveTime has been nothing less than stellar. They care more about their customers, and are more to work with you. 5*'s in my book!

They were very kind and patient in helping me with the whole process and bringing the truck from another lot. Will definitely recommend them to friends and family.

Would have given a 5 star. But because of the water in the fuel tank that was in it when I bought it was not covered, I had a out of pocket expense of $74.51. But on a good note all the sales people were very nice and did a great job.

Overall your staff was friendly (B). The manager Woody read his documents to me rather quickly and monotone. Frankly I didn't hear much of anything he said. It was late though. He was probably tired and ready to go home (B). Todd the salesperson came off a bit too pushy/desperate. I probably would have bought a car regardless. However I did want to discuss it with someone. I wanted to sit on it for a day or two but every time I hinted at something he came back with a reason not to do it, if that makes sense (C). I was there with my toddler who got hungry. Todd was nice enough to buy some chips for him (A+). The bathrooms do not have changing tables and that really STUNK. I had to change my baby on my lap while I sat on the toilet (F). I wanted 3rd row seating and I got it. My new van is so much better AND safer than the hoopty I was in previously. I LOVE my new ride. THANKS AGAIN!!

DriveTime was very helpful and patient when helping me. I had very bad credit and they helped to get my vehicle I wanted - 2010 Ram 1500.

I came in to DriveTime in Pensacola on Friday. Meet with Kevin **, which was a very nice salesman. Told him what I wanted and he made it happen. I told him I wanted to wait a week to make my decision. Came in today with my decision and meet with Dauris **. He also meet my expectations and made the process very easy. I got the car I wanted with the miles and payment. Thank you for all your help in getting me the 2014 Chevrolet Impala!

My husband and I are very happy with our experience at DriveTime in Round Rock. Being a previous customer, DriveTime showed us their appreciation for coming back and helped us get into a vehicle we both loved and now enjoying. We would definitely recommend others to DriveTime.

The people at DriveTime on Gallatin Rd. Madison, TN are awesome people. They were very helpful to me... THANKS TO DAVID AND MIKE **!

I highly recommend DriveTime!! I went to the website and found a vehicle I liked and applied online. I then received an email stating my approval!! A real approval!! I made my appointment and drove off with my new vehicle with very little down payment!!

I would like to start by saying Thank You DriveTime! I was in the cycle of renting a car and paying well over $675 a month thinking I had no other option due to my bad credit including a previous Repo. I had seen DriveTime's commercials (quite funny) and thought "Why not?". Long story short I am now the proud owner of a beautiful car, affordable payments and transportation freedom! The staff is amazing and willing to go above and beyond to help you out. I wasn't the easiest customer and never once did they make me feel it was an inconvenience. So if you are looking for a car and have less than perfect credit don't hesitant to visit DriveTime! I am glad I did!

Eric ** helped us out a lot with getting a car. He made sure we left that day with the car and financing at a comfortable rate. I love my new car and I love the friendly staff at DriveTime on Brookpark Road in Parma Ohio. Thx again.

Fast and very helpful staff.

Was not feeling very confident when I went in, but came out on top of the world. Thank you to the staff who were great in assisting me. They even stayed over to finish the deal. You guys are wonderful. Kudos to you all!

This dealership staff has very poor communication skills with each other and the other dealerships that they work with. I have had a very good experience with working with Kenny and Meredith. They were extremely helpful, listened and have excellent customer service skills.

Yvonne ** was very helpful and she explain very well. DriveTime got me a car with little money down plus trade in. I was very happy with that. Thank you, DriveTime.

Yvonne ** was very helpful and she explain very well. DriveTime got me a car with little money down plus trade in. I was very happy with that. Thank you, DriveTime.

My fiance and I just recently purchased our new vehicle from DriveTime this week. We kind of just pulled up to the site, went in and bought a car. A sales adviser named Justin was readily available to see us and was very efficient and provided us with a great experience in picking a vehicle to purchase. He was very nice, welcoming and had a great knowledge base. We are very happy with our experience at DriveTime and the excellent customer service.

The staff at the Fairfield, OH location are amazing. So friendly. Very good at explaining the purchase process. Brittany and Maurice are the best. Remarkable employees. Interacting with them was like being with friends. I will recommend this location to anyone that asks where I purchased my car. Thank you for the wonderful experience and helping me get into a better vehicle.

My experience with DriveTime was THE BEST EVER! We have never been at any car dealership that was not only considerate, they are POLITE, THOROUGH, VERY DETAILED, HONEST! Second most important to our visit was a team worked with us and MADE IT HAPPENED!! That team is: Mario (main salesman); Marcus; Shayla and Tyrone! WHAT A TEAM! What a team!! They work so well together. Thank you team for giving us dream come true!!

I went in honestly not expecting to leave with a car! My husband and I spoke with the representative. He was very nice, professional, and patient with us! We test drove a few cars and finally made a decision. The sales rep and the manager were both very nice and helpful! Thank you DriveTime (James and Zach) for all your help!!!

I enjoyed my experience, friendly crew. Maurice ** took good care of me.

I had a wonderful experience at DriveTime in Torrance. What made me go there is recently my car broke down and I needed a new one and I would always see the commercial on TV so I thought I would give it a try. My salesperson was Daniel ** and he was great. Him and the general manager Kevin took real good care of me. They explained everything down to the last detail and got me the best deal possible.

My husband and I purchased a car from Drivetime in april 2016. We had issues with it the first night we drove it off the lot. We had it 3 weeks with the issues not getting fixed. Had enough. Went back to Drivetime and I have to say they worked their tails off to fix the problem. Needless to say Daryll and the rest of them are great. They got us in another car even better than the one we had. I can honestly say we were impressed on how they worked with us. Now we are very pleased and happy. Would definitely would recommend them. VERY HAPPY.

I am so happy that I came to DriveTime. They took care of me and went above and beyond for me!!

I just want to commend Drivetime on their incredible customer service. I like the technique that is used to determine if one eligible to purchase a car. It's income based! Our rep Logan at the west Broad location was excellent! He explained everything thoroughly and I felt very comfortable and elated with my purchase! Great job, and keep up the work!

DriveTime, your company has something special on ya'll hands with Remona **. Truly the first car she showed me and we tested drove I fell in love with. Remona made sure my car was not leaving that lot without everything being the way I wanted it to. Remona greeted me with a handshake and smile and when I was finished with my purchased she gave me a hug. I would recommend Remona ** to anyone. Thanks again Remona for being so awesome.

They took their time with us when they were closed.

Well to 100% honest it seemed to start off good from the time I did the online preapproval then a member of DriveTime, Bryan was his name, reached out to me to let me know I was approved for any vehicle on the lot with no money down. I was like, "Cool, that's awesome". Said I had one of the best approval ratings he ever saw come thru DriveTime then before I come up to check out truck he calls me and says I may have to bring $200 for down payment then when I get there the price went from $200 to $400 then to $1900 then to $1500 then to $1200. I was actually pretty upset about the whole deal with the down payment I actually almost walked out and said, "Forget it" and then they try to offer me a 2012 Dodge RAM for $400 down.

Phillips ** was very helpful. Was great buying a car from this team. Thanks for all you have done.

No other words other than fantastic customer service. I went to their dealership located in St Peters by taxi and I came out with my own car. Just fabulous. Especially Ryan and the manager Collins. They are like superheroes. Thank you DriveTime for hiring such good people. God bless DriveTime.

Ron ** was the best. He made me feel very good about my purchase and was there till the end of the sale to assist me with it all. Thanks Ron and DriveTime. I just hope that the service stays the same. Now that I have the car I hope I'm not forgotten.

My experience at DriveTime went absolutely above all of my expectations. Not only did they help me find a beautiful vehicle, they went above and beyond and helped me change vehicles because I wasn't fully satisfied with the first one. Now I'm in a spectacular 2010 Ford Escape that makes me smile every time I drive it. Thanks DriveTime!

My husband was desperate and needed a car to work, went to Drivetime, purchased a Volvo SUV. After buying car it had many problems that were costly to repair as well as the car was not worth what he paid thousands of dollars over worth of car so we can't sell it or trade it without losing money and not just a little thousands. Plus if you do not pay your payment on time for any reason they harass you by calling every number you have at least 6 to 10 times a day. Even if you speak to them and explain you have a problem they continue to call. Do not buy a car from them. You will be sorry. This is the worst purchase we have ever made and no way to get out. Beware of this company changing their name. Does not change the fact that they are a rip off.

I was there this week to shop for a "New To Me" vehicle. My sales guy was Quinton **... He was amazing! He was patient with me as I went through the vehicle choices and he answered all my questions the night before via phone, so he knew what I was looking for when I got there. He then took me to another car lot to find a car I wanted on that lot and drove us back. He made us feel so comfortable and had many laughs on our trip. The inspection they do before you drive off is great, and they even made sure there was gas in the tank! The staff were so great and polite! I recommend this Antioch DriveTime to anyone!! They are so friendly and dont pressure you to buy. If you go ask for Quinton **... What an awesome salesman!

DriveTime was the best place ever. Jason ** helped me and stayed way past 8 to make sure I got the car I wanted. I couldn't recommend a better place or better people to work with.

I really enjoyed my time with the agent that helped me purchase my new vehicle. She was amazing as well as the other staff there.

Very humble and friendly guy. He made the process as easy as he could. He was very patient.

I am very upset to this day for the dealership ripped me off & jacked up my credit within the 1st year of purchasing a vehicle from them. I decided to go there to rebuild my credit since I had very little & only to go to find out that the vehicles they sell breaks down on you within the year of purchasing it. I really plan on suing them for the fake car inspection & giving me a car with a inspection sticker that expired a few months after purchasing the car.

Theo & Oliver were very friend and help me without being pushy. They made sure I understood everything that's with the paperwork. If I send somebody there I will make sure to tell them to ask for them. Thank you guys, love Rav4.

Super good folks at the dealership. Mark was very helpful and honest from start to finish. Had a good selection of car and trucks to pick from. Made sure that I knew about the car I chose so yep, would and have recommended DriveTime to family and friends.

My DT vehicle purchased in 2013 was recently a total loss. I received great information and assistance from Rebecca in the total loss department when I called. The following days I was assisted by Joseph ** and Casey ** from the Military Dr/ I35 location. I have received excellent service and this made the process easy and quick. Great professionals! Many thanks!

Had a good experience and have recommended a few friends already. They were friendly and courteous.

This is the 3 car that DriveTime has ripped me off. For the first one I found out the oil they changed the plug and filter was not on right and it had no oil. The next one the engine almost fell out and the warranty did not cover that. And this last one is the worse. The SUV when we got it I was told they put new tires on it and just now the tire sensor went out. It will be 1200 and it had to be towed since it almost got me hit in traffic and they should have had the tires sensor set by a professional according to Mitsubishi. And again the warranty that they say covered everything is not covered and the last thing they said they would check it out and get back to me. Meanwhile I am missing work and they expect to get a payment this month. First off who has 1200 cash to fix a car and secondly if they want a payment they should work it out and get the car fixed and on the road so I can work to pay them.

Leah was super great. This is our 4th car with DT.

I got my car quick and easy. They helped me narrow down my choices with how much I had down and just made it easy. I would definitely recommend to a friend.

The team at Drivetime of Charleston came together to get me into the car of my dreams! I will be recommending DriveTime to anyone looking to purchase a new vehicle! 6/5 stars.

DriveTime of Duluth was a very pleasant experience for me. A BIG 'THANK YOU' to John ** for his true dedication of listening to my wants/needs and having the patience to work with me through my indecisiveness. John, knew that I needed something dependable and reliable...but also stay within my budget. Although, we test drove many cars, not at one time, did he show signs of frustration. With this being said, after driving to another location to pick up a car I wasn't too sure about...I fell in love with it. I, along with my NEW 2010 Honda Accord, drove off the lot FULLY satisfied with my purchase!! So, to anyone who is looking for someone to treat you more than just a POTENTIAL buyer, I suggest asking for John ** upon your arrival to DriveTime of Duluth on Satellite Blvd. Friendly and helpful staff as well. Thank you Jason, James, Daniel, and Mohammed for ALL of your help!!

This experience with Drivetime was easy sailing. The workers were extremely nice and very professional. There was a small issue with my address but the workers went above and beyond to work with me. The GM Stacey from Alabama was excellent! Thank you guys!

Michelle our salesperson was outstanding. Only problem we had was they replaced the battery but didn't tighten the battery down or the cables.

The staff was very helpful and I thank them so much for giving me a chance. I will inform and about going to DriveTime. Again my family and I thank you all.

We had a great experience. They efficient and really nice towards myself and my husband. They gave us a great deal and made sure we could drive off the lot the same day.

Mr. Evan ** and Maggie was excellent. They made sure I had knowledge of everything about my new Chevy Traverse.

Lloyd did a great job showing us inventory and getting the Jeep from the Charlotte office. He answered any questions we had and was a pleasure to work with.

First of all, they write their own reviews. The employees do. The guy that helped me with my car said it was required and then asked if I wanted to just do it for them. So the "terrific" reviews you read, probably aren't written by the actual customers. I have had such a terrible experience with this company, DriveTime (now apparently Bridgecrest) ever since becoming a customer. Every time I have to call them they act like they have no idea who I am, and they never know what is going on with my account.

Love our car! Our dealership experience was great. The dealer was friendly and helpful. Only there for 3 hours and we had found a car and signed our contract. Thank you so much.

Very pleased with the sales associates, and CW. They were great. Awesome.

Overall it was a good experience. The only thing I would say is it took way toooooooo long to talk to finance and sign my contract. I was thinking "hey I got approved online, it won't take that long." We were at the dealership for almost 6 hours, 4 of which was waiting on the finance team. People expect to be in and out when they do things online. Work on that and you would have a lot more happy customers.

I greatly appreciate the customer service you guys have serviced me with. I would like to say make sure the tire caps are on your car, and gas is in it too. I drove off with 16 miles to E.

I had a DriveTime Lease and was told it was a cancel anytime lease. After 6 months of having the vehicle I gave it back to Drivetime. Way too many issues with the SUV. Was costing me too much to keep it on the road. Now I am hounded every day for my "late" payment and being it was NOT a cancel anytime lease. Interesting because I was told by the salesperson and the dealer that ALL DriveTime leases are cancel anytime, the website also states this. Liars! You should be ashamed to be taking advantage of people who have credit issues. Piece of crap vehicle and I should have know because it had 6 or 8 previous owners. You could start the car with no key! I called and they would do nothing about it.

Thank you for all your help and great service. My wife and I was very comfortable making our decision. Keep up the good work.

Mrs. ** at DriveTime was such a pleasure to do business with. She made the car buying experience simple and smooth. DriveTime was real easy to get financed with and had a great selection of vehicles. I would highly recommend them to anyone.

Thank you for everything DriveTime. I especially would like to thank the guys at DriveTime in Pelham, AL.

We dealt with Tiffany while at the Mobile AL location. She and everyone else there were awesome.

When I thought there was no help for me they reached out and gave me another change. The staff was very professional and helpful. Thank you! I will always refer a friend or family member to DriveTime any day. I am looking forward to purchasing a vehicle for my son. Thanks again.

My experience with Drive Time was awesome. Everyone was very professional and very nice. The sales agent that assisted me was very informing and explained everything into detail. No hassle and very quick process. They work with people with all types of credit.

The entire experience was pleasant. I didn't feel pressured to buy any vehicle that wasn't the right one for me. I would highly recommend DriveTime to anyone thinking about buying a car.

Sheranda was my salesperson. I feel she is a great salesperson. At the dealership we had to wait a long time but sheranda made us feel at home while waiting for the contract to be drawn up. My first car the Nissan versa just wasn't for me. It caused me back pain. So the dealership worked with me, got me into my Chevy Malibu. This is the right car for me. Thank you sheranda, you're awesome. Drivetime is awesome, thank you all.

Drivetime in Glen Burnie was really helpful. Julian and Brendan helped us a lot to help me and my husband get us into a new car. After hours spending in the dealership finally we were able to leave in a new car. I will be telling my friends about Drivetime.

Professional, Courteous Service. Alex was very kind and thorough throughout the entire process. I highly recommend him to anyone that wishes to purchase a vehicle in the near future.

The sales people were wonderful. It was a great experience.

Being skeptical, and a little put off that I was driving an hour to look at vehicles, I have to say that the 5 trips to your Bedford location were WELL worth it. I got the vehicle I was interested in, with a payment I was comfortable with. Andrew @ the Bedford location went over and above to help me choose the right car for me, spending 4 hours driving to Columbus and back, to get me the specific car I wanted to look at. Everyone at this dealership was friendly, courteous, not pushy and did everything they could to make purchasing a car an easy process. Would I return to purchase another vehicle? You Bet! Will I refer other people to this lot? Absolutely!

This was by far the best auto purchasing experience. Not happy with the bi-weekly payments being so high, but overall, this has been well worth it all. I recommend DriveTime to EVERYONE!!!

I really enjoyed the prices of the vehicles and they were around my budget. Jordan really helped me out and had me pleased with the car I bought from DriveTime.

I would especially like to thank Zachery and Elliott for making this experience better than I expected. Zachery respected what I was looking for and did not pressure me into choosing a vehicle I did not want. Elliott helped with my trade in and negotiated a more than fair price on my trade in. My time there was overall a great experience!

Not only was this the smoothest and quickest auto purchase, but despite my special circumstances Heather ** at the Northwest Freeway location in Houston as well as the entire team there they were all very friendly and so helpful! I pick my new beautiful 2006 Chevrolet Silverado Crew Cab on Wednesday or Thursday! I now have a vehicle I'm proud of and am amazed at the quality of vehicle it is! I would highly recommend DriveTime even if you want a new car. They have very new to even a little older! They so much inventory to choose from!!!

Very friendly staff - they delivered great customer service and got me into the truck I wanted that night. Also stayed almost two hours after closing time to get me in the truck. Would recommend anybody. Also was impressed with the 5-year 50,000-mile warranty.

Everyone at Drivetime made it an easy and wonderful experience!