DriveTime Reviews

I came in very discourage and angry, when I walked in. Dexter was great and very understanding. As he was doing my paperwork I had to leave and get myself together then I met Brandi the manager. She seen it all over my face how discourage I was. Really good experience. They really cared. Hoping to have a very great experience with DriveTime.

I would really recommend anyone who is looking for a vehicle to go to DriveTime. My experience there was amazing. They are really understanding and have great customer service! They help me with getting the car I've wanted for my first vehicle???

Adrian was top notch!!! Never once did he try and recommend a car I didn't like or want. He was very patient with my questions and needs. The manager Antwon was very knowledgeable with his answers to my questions, also. On the day of signing Ophelia was nothing less than perfect. Your staff is far more worth than a 5 star rating. Thank you DriveTime and the exceptional staff you employ. I will be back, and tell my friends.

There are not enough nice things to say about our experience. From the quality of the inventory, the ease of approval, the professionalism and friendliness of Matt, our salesperson, and the quick painless process. It by far was one of the easiest and best car buying experiences we have had. Thank you so much, we will recommend DriveTime to family and friends.

Daniel and Chris were awesome at the Duluth Ga location, they were patient while we worked through the many questions we had and answered everything. We got our car the same day and we are very happy with Drivetime and our Purchase. Thank you for being so great to work with.

My husband & I purchase our vehicle from the Langhorn location. Charles, our Salesman was very informative, patience and helped to relieve the anxiety that come with the purchase of a new car. In the days, prior we had several questions, at times calling him many times during the day, he was always professional and courtesy. I will definitely let my family & friends know about my experience with DriveTime. Thanks, Charles!

DriveTime made it possible to have a 2nd car loan for me but at a hefty interest price. I have been paying on my loan for more than 2 years and only reduced the principal by approximately $3,000. The initial loan was about $15,000 and I put down $1,000 so that would be $14,000 to start. Payments are $380 a month. My payments in the past 2 years has added up to more than $9,000. Majority of my investing is paying interest. I even have a daily interest added to the loan of 7 dollars a day. I checked my payoff quote today and it says $11,004. So in these 2 years I have paid $6,000 to interest, and $3,000 to the principal.

They were really friendly and their cars salesman Freddy ** has great and helped me get into a new vehicle! If you really need a car and your credit isn't all that then go to DriveTime. 5 stars from me!

Hickory Hills, Illinois told me with my credit score I qualify for no money down on anything as long as my income was $2,000 a month. I was then told I needed $3,000 per month $2,000 down payment for a note of $197 every 2 weeks $422 per month. Math $197 X 2 does = $422. I then google the VIN the Cadillac SRX2013 is flood damaged. State Farm ruled the car unrepairable. At this point I just walked away.

Steve went above and beyond trying to get me financed conferring with Kevin and the financial department. They were great working with each other. They put their two heads together and came up with a plan for financing my new car. I was so grateful even with bad credit. I will cherish my new Nissan Quest to the fullest.

It was such a pleasure having the professional staff in my assistance of purchasing a car. Paul **, Grant and Araceli had made my experience a great one in purchasing a car @ DriveTime on E. Sahara. I would not hesitate to refer a friend or co-worker to DriveTime Auto Dealership @ E. Sahara in Las Vegas. Thank you so much for all of your assistance, You all are the BOMB.

My service with the Drive Time sales team was great but since I purchased the vehicle just 4 months ago, putting only about 4000 miles on the vehicle, I have had to take it in to the shop multiple times because it was leaking some sort of fluid, the vehicle was hesitating to start, the brake light came on and a notice on the control panel as well as now there's a clunking noise in the tires. With the hesitation in starting I had to purchase a new battery. With the brake light I was told there was almost no brake fluid and now I'm told that on the driver's side, front and back tires, the coil springs are broken and loose but SilverRock doesn't cover it. One would think that a battery, brake fluid and coil springs would last beyond 4 months of owning a vehicle. It leads me to believe that Drive Time sold me a vehicle that had not been properly inspected before the sale.

I saw DRIVE TIME ad on the internet. The 2 min. approval. Did it and got approve. I thought great until I started reading the reviews. Some were good and some were bad. I thought I will see for myself. I think some reviews were telling the truth, like some of the cars there are not good. They are not worth the money. They are nice when you are buying a car but get mad when you noticed things wrong with their cars. I ended up with a car I like. Two weeks later, car doesn't start. Thank God! I chose to get the warranty. Now the starter is gone. I agree. This is not a company, I will buy from again. Just wanted to say, before buying from this company. Read the reviews and decide if you want to take the risk. BUY THE WARRANTY.

They were very busy and short staffed but was very friendly and handled everything amazingly. They were courteous and pulled the car into the garage due to pouring down rain. Would recommend DriveTime to anyone. Will definitely be going back to purchase our future vehicle.

Great experience. Vincent was great. He explained everything to us. We love the Ford Escape!!!! I will recommend DriveTime to all my friends. Our car was clean and they even filled it up with a full tank of gas. The showroom was nice and big and very clean.

My wife and I had been looking into another dealership for about 4 days. Going through all the paperwork, the credit checks, the this, that and the other. All for them to tell us that even with $2000 down we wouldn't be approved. Then, we came back to Killeen to look around, amongst our search I remembered a coworker saying he bought his car at DriveTime. So we called, Garris answered and took our info over the phone because we told him everything HAD to be finished by 4 p.m. that afternoon. We got there, Garris asked what cars we were interested in, and 20 minutes later we were approved. After the test drive, we sat down, talked numbers, and walked away with THE EXACT CAR MY WIFE WANTED. Not what the dealer told us "we could get." Thank you guys. From the bottom of our hearts. Thank you.

We came into DriveTime as a pass by. We looked at a few cars in the lot and decided to ask about them. We came in, found the car we wanted and was out in one and a half hours. That was the fastest and most pleasant experience we have in a car dealer.

Just bought my car in Las Vegas Nevada Decatur location. It's simple. You go in, ask for Sierra **, say Joseph sent you and, get a new car. My experience with DRIVETIME was outstanding! I think people have a misconception about, DriveTime, and only leave negative feedback after they have had a repo, or something they did not like about DriveTime. Well one you got to understand that this place is for people with bad credit, with people that have bad credit comes at a cost, and you really got to prove yourself because hey we are the ones that let our credit get where it got at. I think for a company like DriveTime to come along and, offer people a second chance is a godsent.

My experience with the staff at DriveTime was awesome. I dealt with multiple staff members but didn't feel I was being passed around. I got the car I wanted and didn't have to jump through hoops. I highly recommend this facility to anyone in our situation looking to buy a car.

Thank you guys so much for giving us a very nice car. We both really like our new car a lot. Had a great experience at DriveTime, They Were friendly and the atmosphere was pleasant. They answered all the questions I had.

I purchased a 2013 Jeep Patriot from the Pensacola, FL DriveTime on September 30, 2017. I was assured that all I had to do was take it to Pep Boys and the AC would be fixed. Now Pep Boys is saying they are charging me for a loose vacuum hose. This should have been corrected before they sold the Jeep. This is not satisfying. I am not satisfied. I even talked to one of SilverRock's rep before I took it in and she assured me this should be covered. I am not happy with DriveTime at all. I would never refer anyone here after my experience.

Here we go, I am turning them over to the attorney general because of false advertising to get you in the door. Example online you get approved let's say 1495 down then you get an appointment and you see the vehicle you want online. It shows you are approved for it but when you get there they say, "That car won't work with your approval. We need 5000 down for that one." True story in the Taylor, MI one and in the Eastpointe one. Be careful with this company.

My son brought a car from DriveTime that was sold as a 2016 Impala, but is somewhere between a 2009-2011, not sure which... Now granted he is young and this is his first time purchasing a car that he didn't pay cash for, I think they sold it under false pretenses. THEY KNOW THAT THIS CAR IS NOT A 2016 and they sold it as such price wise and all!!! He just brought it today. We will be up there first thing in the morning with him to find out who is responsible for this screw up and to return it if need be!!!

For the most part my experience at this location was great! Most of the workers there were nice & understanding. Unfortunately it took about 4 hours to complete everything, that was NOT enjoyable & the final paperwork manager was not very nice at all, he only seemed interested in the paperwork & not the INDIVIDUAL completing it. He didn't display any common courtesy at all. Also I feel that the price of the vehicle that I'm leasing SOMEWAY & SOMEHOW went up in price. It was originally $15,000 then turned out to be $16,000. When I test drove the vehicle the price on the white paper in the front windshield said $15,000 then when I got the paperwork it was suddenly $16,000. Please fix the issues DriveTime, your establishment is great for all this.

Drive Time Chattanooga - I purchased a vehicle and when my fifth day arrived I decided it was not the right fit for me. I was welcomed by the staff to return the vehicle. After spending a large amount of time Solomon and Jacquelyn went above and beyond what most salespeople would have to ensure I found the right vehicle. I have purchased many vehicles and have never been treated as professional as I was by the staff at this location. This was on a Saturday and the staff was very busy but still ensured that I was being taken care of. I expected a huge hassle returning the vehicle but was met with zero resistance in bringing it back. I'm now driving a new model car with only 4432 miles on it. No I didn't miss any digits. It literally has 4432 miles on it. My payment is exactly where I need it to be. Thank you so much for a pleasant experience.

My experience was excellent. Mr. Evyan ** was very mannerable and professional. He didn't hesitate to answer questions that were ask. Very helpful, considerate of the time that took while looking around for the right car that would fit what I was looking for.

I have not bought a car in 5 yrs because I do not like the hassle that car salesman give you. DriveTime/Julian was an amazing experience. He was courteous the entire time, did not pressure me to spend more than I can afford, and he was not trying to rush me.

My buying experience was quick, informative and awesome. Dante was very knowledgeable and pleasant. The car needed to be a bit more more tidy but overall it looked presentable. I would also suggest making sure customers leave with a full tank and freshly detailed vehicle.

Very professional staff. Transactions very smooth. Easy to communicate with. I will definitely send friends there if they need a car. So I only had my car for two days now. It seems to be running good. Hope it stays that way. The guys said to call them for any reason if I have any questions or problems.

Thank you & the best in all of your ENDEAVORS to Mr. Torrence ** & Edward ** -- my time spent was well spent. The atmosphere was relaxed, the other sales associates were friendly, Edward was superb in helping me find a 4-door car that fit me & my needs were taken as a priority and done with care expeditiously. Edward kept a smile and patience with me as we sorted thru cars on the lot and at the associated offices online. Torrence made it all come together with a smile & assertiveness. DriveTime- I'm not sure of how you've managed to put together a great team of people at the Temple Hills branch but keep doing what you do.

They guys (Claudio and Jan) were great! We had some issues on our side of the purchase but yet your Kissimmee hung strong with us through our dilemma and we were able to make the purchase that we wanted. All the guys at your Kissimmee made us feel that there was no pressure on us and the deal went down without a hitch! The Kissimmee team is awesome. Anybody that needs a car, I will send them to DriveTime for sure...

My sales associate Yokeria was absolutely helpful and she explained everything. She even helped me on deciding what was beneficial towards my needs. During the test drive, she helped me in identifying the essentials of the vehicle difference between the cars I were looking at. She stayed in contact with me and let me know that my vehicle was in good condition.

I was seduced by DriveTime cancel anytime lease. It seemed like the best option for me to have reliable transportation while I was working on my credit. Boy was I wrong. Not only did I unknowingly lease a car without the cancel anytime policy, I found that my account was being reported to any credit rating agencies. I've had this car for less than two years, and I've already put thousands of dollars into this car. They also boast about a warranty that covers the charge for any repairs that don't fall under preventive maintenance. Again, not true. I've had to come out of pocket for sensors and other things that aren't a part of maintenance upkeep.

Inconsistent, incompetent and dishonourable. After approved for deferment due to hurricane, I was charged anyhow finding out the employee that helped me never canceled my automatic payment. Their resolution was to wait for it to post and then me resubmit the paperwork. Send a copy of my running statement (running statement is my privacy), then they approve paperwork. Then submit request for refund check, once that's approved 3 to 10 days for it to be mailed. Meaning it would be up to 2 weeks before I may receive the check.

Easiest car purchase of my life. I can't thank Crystal enough for helping my wife and I find her perfect automobile. We absolutely love our new (to us) Buick Encore. The new Premium options at DriveTime have made you our location for all our gently used vehicles. And as Long as Crystal is there we will direct everyone we know that's looking for a car her way!!!

I called in and got Patricia and told her just what I wanted and just what I need and expected. I told her what I wasn't going to do and even though you guys had a policy she reached out to management and talked them into working with me based on my lifestyle.

I got my car from Drivetime on August 26, 2017 and my car still has temporary tags on it, while I wait on the title to come in the mail. My car has been in and out the shop for almost a month for bad brakes and issues with the air conditioning not working on low temperatures. My last time there for the brakes the guy told me they did everything they could do and if they squeak again to go somewhere else lol. YES they are still squeaking like a Taxi!!! Then today guess what. My ENGINE light comes on!! Yes my engine light on a car that I got less than 60 days ago that "passed inspection". At this point I am stuck and devastated, and considering a lawsuit.

Carliose and Jason were very helpful and paid attention to what I was looking for and made sure I was satisfied. I would recommend DriveTime to anyone looking for a great deal with good bad or no credit to go and visit them in the Riverside store.

We purchased a vehicle from the Tyler location on Saturday. It was the best and easiest car shopping we have ever experienced! Our salesman Jeremy was amazing. He was so polite and very helpful. We will definitely recommend DriveTime to others.

Staff knew the process, by far the best time dealing with a car buying company/dealer. It was simple and took only mere hours. The sales representative I was scheduled to meet with was busy but another was available and helped right away. Will pass the word along about this company.

My visit at DriveTime was amazing! The people there are very friendly and helpful. I like that I was able to do most of the work up front and send in some additional information before coming in. This made my trip there short and efficient! I love my new car. I would recommend them to anyone!

Danielle was very helpful and knowledgeable about the product. She did all she could to make sure I got a car I wanted. Danielle went above and beyond for her to ensure my happiness with the experience. She truly embodies the professionalism of an awesome salesperson. I will truly recommend her to any of my friends that are in the market for a vehicle.

I just purchased a Chevy Cruze last night and woke up this morning to a large puddle of fluid that had leaked out overnight. In addition to that, the low air pressure warning light came on shortly after pulling out of the dealership. Of course they're closed today (Sunday) and my sale wasn't finalized until after 8:30 last night. Everything felt rushed and incomplete. When a little oil was spotted yesterday, I was assured by two separate sales associates that it was nothing and that I could call Silver Rock first thing Monday morning. To have them "Look at it." I've also noticed that the car is now extremely low on engine coolant and seemingly has had a shady repair to the valve cover gasket. As there is some sort of black silicone that was unprofessionally applied to the valve cover.

He was very helpful kind and sweet. He told me everything about my vehicle and he made me feel like this was the place to be. I really liked Victor. He told me everything from the mileage. He just was very helpful with me and picking the right car. Was very pleased he took the time out to make sure what I was getting is what I really wanted and what I like.

I just got online one day, looking and basically dreaming of finally getting to a place where I could get a great car with my credit. I so when I filled out credit app online and it came back approved with the amount of the down payment. I didn't believe it. Figured it was a lie. I waited one day and called. The gentleman explained things better. I made an appointment, and went the following Saturday. We sat down with our guy Jason **, this guy is top of the line awesome. He explained everything. Great personality. Walked all over the lot showing me cars. In the end I took my dream car home with affordable payments and I'm building my credit. Also Chris did a lot of our financial stuff and was great! I will be a customer again when it's time for my daughter a car.

My experience with DriveTime could not have been better. I would really like to give props to James my sales associate. He was very professional and really down to earth. He didn't try to force me into a car I wasn't feeling. In fact I had come to look at 2 different cars than the one I bought simply because he saw the way I looked at this car and did everything he could to help me get it. What an awesome guy. The finance guys were a little stiff but that's money guys. They always are. Overall excellent people to work with. Oh and I really love my car (Kia Optima).

The process is a very slow process to get a purchase going. The staff very friendly and nice. The paperwork process was extremely slow for whatever the reason. The location was busy but it shouldn't take 3 hours to process when we picked the vehicle the day before and all verification was done the day before. Again it's the process not the people.

I was very nervous going in at first but Maurice was such a gentleman and so polite. He helped me to find the right options and answered all of my questions! I am happy that I went to DriveTime otherwise I would not have left with such a fantastic car! Thank you so much. I really appreciate all the help that was given and all the care that was put into providing me with a pleasant visit!! I will definitely be recommending DriveTime to everyone!

Because my sales agent when I got before the dealership it says the car is there but is in the Newport news DriveTime I'm just disappointed because we did not get the car at the same day instead we get the other day the car.

I had a great experience with me getting a car. Not just a car but the one that I wanted. I had been into a pretty bad car accident and my car was demolished. They were there helping me. I greatly appreciate their help on everything. Thank you DriveTime.

Applied for car with less than perfect credit. Was happy with everyone in your sales office. After 3 days of having the car and putting less than 300 miles on the car. On a Busy highway the car would no longer go forward, barely getting it off the road. Had to wait 2 hours for Tow driver to get there because going through your warranty co would have been 300.00. Arriving at Pep Boys noticed another car, Drivetime plates. Told been there a week waiting on parts. I can not afford to pay for a rent car for that long and wait for reimbursement. This is so wrong. This contract should be nulled and void and my money refunded. 3 Days that is worse than going to a used car lot.

The car is nice but the front passenger side is already making horrendous noises. I need to return the car immediately and get my down payment returned. I didn't sign up for a car that I've only had for 10 days already messing up.

Got all of the help I needed - everything happened as it should, friendly staff from the moment I walked in. Low down payment, did my research ahead of time so I had the insurance company available to insure me that same day, drove out of the car lot in my new car same day!!

Very, very pleased with my Salesman, Aaron **. He has a GREAT personality, made sure I had all of my questions answered. It was a PLEASURE to work with him. I would DEFINITELY recommend. It was a very EASY process and I left with the car I wanted. Great, clean car!

Great service. Mr ** at the Laura MD location was very knowledgeable. My down payment wasn't what was quoted but I didn't expect that anyway. Overall experience was great. Would recommend to anyone with not so great credit. Huge selection of vehicles.

My experience was wonderful. I had a difficult approval, because of disability and returning to full time employment and the sales team worked it out and got me in a great vehicle, that I actually wanted. I will recommend this to friends and family for sure. Eddie, Brandon, Tam, and Kenny were outstanding!

Had an awesome experience with Jonathan ** at the Downey location! I highly recommend working with him if you're ever in need of a car! He is very patient, courteous and very knowledgeable about the merchandise on the lot. He's the best!

The whole process was fantastic, from start to finish. Kirk and Robert and Elliot were all so helpful. Car salesman are noted to be pushy, however not at DriveTime. They answered and told you everything. It was a quick process. They are number 1 dealer in my book.

Finance a 2014 Ford Fusion - I had the best experience at DriveTime. Amina was the best. She walk you through step by step. Only thing the interest rate was high but I just went through with it because I'm trying to build my credit up and nobody else would not give me a car. I recommend DriveTime to anyone. If you can't get a car loan go see them.

My wife and I were very pleased with our experience at DriveTime. Our salesman, David **, was the true epítome of a professional businessman. He made our buying experience carefree and worry free! All employees were friendly and courteous. We loved the paperwork being electronic. We highly recommend DriveTime to others in need of a good, dependable vehicle!

Very smooth transaction and friendly atmosphere. Treated me as a friend rather than a customer. Definitely recommend them to friends. They found me the perfect minivan that will last me years to come with a low down payment. What more could you ask for? #MarriettaDrivetime

Bought my last 2 cars and mom and pop lots... nightmare! So glad I came in to DriveTime, did online approval, liked that, Cedric ** treated me so good even taught me how to use my phone for downloads and bank stuff, the phone is smarter than me! And I believe I got a truck that will last for years. Thank you.

Caylie ** was my sale rep! Hope I spelled that right. She was great. Had no problem taking me through all the inventory and letting me look at whatever I wanted. I saw a car I liked, decided to buy, I was probably only there for an hour and a half and got the keys... really thought I was gonna have trouble getting a car because of my credit but it went smooth. Best car buying experience I've had. Thanks Callie and Richard!!

My car salesman was patient and cool, the whole time I spend with him. He even allowed me and my mom time to think of decisions. He was great and very helpful to me. I didn't know whether or not I was going to leave in a vehicle or not, but he and his coworkers worked it out and did so in a pleasant way.

Bought my dream car... Camaro. It was the most entertaining appt I've ever had. Love love love Brie. She is full of personality and got my personality quick. She deserves a raise!! It was an easy process. Upfront with down payment, payments per month which helps save time.

This was the best and easiest car buying experience I've had. I worked with Corey **, who was very helpful and made sure I got exactly what I wanted! Also, everything was explained clearly (finance, add-ons, and inspection of the vehicle). I would definitely recommend DriveTime to others.

Brandi ** handled my purchase. She was amazing and made the experience painless. It was nice that DriveTime streamlines the process saving a lot of time and ambiguity, especially for us customers who rebuilding our lives from losing a job.

I have poor credit and was skeptical of DriveTime. I arrived late in the evening and was approved for a vehicle of my choice. My salesman Jason was very patient and helpful although he had stayed late to help me and I felt bad. He was never rude or pushy and he made sure I got exactly what I wanted!! I would recommend anyone with bad credit looking for a vehicle to go there.

I bought a 2007 Honda CR-V from drive time in January 2017. For the first few months the Honda was fine but after 5 short months things started going wrong. I have now put thousands of dollars into repairs. I was talked into this Honda which is not the car I was originally interested in. It took me over a week to get my down payment together and every time the sales team pushed this Honda on me. Odd thing is it was not on their website at all. So I originally thought maybe it was too new to make the website so I asked how long it was there. I was told it has been there for a couple weeks. So why wasn't it on website? I believe they knew it had issues and they just put band-aid fixes on it to last a few thousand miles to ditch it off on someone.

When I got there woke up lately. I love the customer service. They fed everything well and they always had a smile and said "Thank you. Your welcome." I want you to think about the location you have in Schaumburg. Keep up the good work. I appreciate it and they blessed.

My experience here was excellent. Charlie took very good care of me at the Antioch location in Tennessee and had everything I needed done in just a couple of hours. I was able to qualify for 0 down on a car and was able to get a 2010 Ford Focus and I love it! I don't have a single negative thing to say about them!

I had a great experience. Very friendly staff. Took a while to process all the paperwork as it should have. They offered cold drinks and comfortable seating with very inviting environment. I would recommend them to everyone if I could.

My experience at DriveTime was absolutely amazing, within an hour I found the perfect car and drove off with no issues. And though I had minor issues Katey did all she can to make sure I have the best car experience possible!

My visit to DriveTime was fair. Dane ** was our salesman. He was top notch to work with but the car we wanted was in a stupid Samon plain. And even though it was the same price as the one we did buy we couldn't get it. We were not in the Samon plain!

I have to be honest, I am in still shock! I am very independent and have to do things for myself. You guys gave me this opportunity with a car. I have been looking for months. Herb, from Drive Time in Tucson had the best timing in calling. He told me to see if I prequalified and once I did he told me to come down. Never thinking I was going to leave with a car off the lot but I did! Herb hooked me up and patience with all my questions. Thank you!

All of the salesman staff were very patient, attentive and happy to serve and I thank them for their time. My purchase of the car ran over their open time and they stay late working with me both days and they were so great at making sure I got the car I Really wanted.

We purchased a 2007 Ford Expedition from DriveTime 2 years ago. On the passenger side where people step into the vehicle there was some "wavy" paint. Looked like it had been painted and whoever did it was not very good. The sales rep said that it was normal wear and tear. From all visible appearances the car looked like it was in great condition. Some stains on the seats and that wavy paint. After 1 year that wavy paint was nearly all chipped off and what was underneath was our worst nightmare. Rust. A hole quickly formed. What was underneath that was 1000X worse. The entire frame of the car was disintegrating right out from under us. Upon closer inspection, the wheel axles, the engine mount and the entire frame of the vehicle was rusting.

Joe is awesome! He did everything to help us get into a car we wanted! When every other company told us no DT said Yes! I'm so happy with my purchase. Joe went out of his way going through everything with me through email before I drove 50 miles to dealership. I knew what my downpayment was, my vehicle, idea of payments, everything! He was fantastic!

I had an excellent experience. At first I was very skeptical but I found the perfect car and terms for me. It's a different experience with available terms changing from one vehicle to the next. I was happy when I landed on the right car and terms for me. Thanks DriveTime!

I brought a truck from DriveTime almost two months ago. Since I have had this trucks it seems to be nothing but problems. Within the first 30 days of having this truck it has been in the repair shop due to a cracked radiator. The warranty is not worth nothing, unless you're within Arizona, you're going have a hard time finding a repair facility that will work or even honors DriveTime warranties. On top, now the truck needs a tuneup. My question is if DriveTime even has mechanics that check their vehicle? 'Cause if this is the case, how did they miss all these problems?

Our experience was good. We have been DriveTime customers for several years. We chose DriveTime again because we have been happy with them in the past and were not disappointed this time. Wish the process didn't take 4 hours to complete, especially since we had done paperwork at another location that morning, but we love the vehicle and are very happy.

Great experience. My credit is horrible & DriveTime let me choose which vehicle I wanted... They didn't choose for me. I also like the fact they did a walk through inspection!! One more thing that was a plus I didn't have to bring documents. Everything the dealer needed could be pulled up on the internet or sent to by email!

I really do appreciate everything that y'all had done for me and for giving my brother the opportunity buying a car. Y'all had been a really big help. I cannot thank you enough and I cannot wait that I can buy me a car there also.

Auto buying experience - I was very pleased with the staff and hospitality of everyone here. The process was not too long and I ultimately left VERY satisfied! Elias and Eric really went above and beyond to make the customer happy. These guys are both really great employees! Thank you!

I just got this Chevy Sonic on Friday and here we are Monday and I cannot start my car. It won't start at all. I called my insurance roadside assistance. I try to jump it it's not the battery. I am stranded with a car that I just bought on a Friday and it's Monday.

I could not locate our order number. I used our approval number. Awesome experience. Could not ask for better. Michelle and Natasha were great. I spent 40 years in sales at the top of my profession. Many as sales manager. They would have both been up there with me. I would have hired them. Would recommend your company to anyone.

Professional, wonderful service, salesman was knowledgeable and very helpful. I would recommend this company to family. Co-workers. Great customer service, excellent warranty policy, very organized in business, and a nice clean setting for customers.

Matt ** was very kind and patient. He allowed me to ask as many questions as I wanted and gave really great detail about the vehicles I was interested in. I felt no pressure at all. His patience came into play when it was past time for him to leave and he didn't say a word about it as he allowed me to take some time to think it over and compare the two vehicles I was torn between. Thank you Matt.

We ended up purchasing our 2017 Ford Fusion. There were some hurdles to get it from another dealer, but in the end Loni and Terrance took care of us with our purchase. We were extremely happy to take the car out for a spin and walking out with the keys in our hands.

I'll recommend ANYONE to come to DriveTime in Jackson, MS to get a vehicle. The 2 hour drive was worth it. I wasn't there all day. They explained all my options with me and understood my credit situation. Everyone that I encountered was nice and was helpful to get me in and out. Mr. ** even recommended a wonderful food place once we were done.

Overall the experience was ok. But when I went the first day to look at the inventory I was told one price and the day I went to pick up the car I was told another price. But overall it was a good experience. I would recommend DriveTime to all my friends.

Great service, great people! The process was fast and no headache at all got me approved!! The atmosphere was clean and professional. I enjoyed my visit. My service lady was awesome and got me in a car that I liked with payments I can afford!

Good easy experience. Glenn was great and easygoing. Didn't feel pressured into a something I didn't want. I wasn't expecting to be getting a car so when I did I needed insurance and Glenn was helpful with that too!

The Salesman and General Manager BOTH made our experience THE BEST CAR BUYING EXPERIENCE I’VE EVER HAD... They were professional, Courteous, Friendly, Witty and you could tell that they were TOTALLY COMMITTED to making everything work for us. I'm not sure I will EVER buy a car from ANYONE else.

Scott **, Van, and Leon was some very helpful gentlemen. They help me pick out a car that I love which is a Volkswagen Jetta SE 2013. They completely nice and helpful throughout the whole process. Thank you all for the help.

I had an amazing experience at DriveTime. The process was very honest, fair and easy. Jonathon and Jasmine were amazing. They truly did everything to get me what I wanted and they went over all my options. I highly recommend DriveTime and especially the location in Fairfield, Ohio. Great job!

By far my experience buying a vehicle with DriveTime has been phenomenal. Mr. ** conducted himself in a very professional manner all throughout the time that it took for me to acquire a vehicle which was quite a long time because I had a very complicated case. Even when I got flustered he never lost his cool and he always thought positive in order for me to gain encouragement and move forward with the process. I'm ecstatic about my vehicle because it's exactly what I wanted. When no one else would give me a chance Christian went the extra mile to make sure that I got the chance that I deserve. DriveTime surely has a gem of an employee in Mr. **. Have a wonderful day. I know that from now on, I will, because my life can go on (after a year of not having a vehicle).

David did a exceptional job along with mgt. Thanks Everyone for your help. I love my Mustang. It's runs great, hassle free and very professional experience. I would highly recommend anyone to car buy at DriveTime In Fairfield Ohio. Thanks.

Great experience. My dealer was able to answer all questions and was very polite as well as helpful. It was nice walking into a dealership without getting a sketchy salesman vibe. I'm extremely happy with my vehicle and I plan on doing business with DriveTime in the future.

Feb 2016 I bought a 2009 Ford escape with no problem. Easy sale, friendly sales reps. But as soon as I drove off there was problems with my vehicle... I also learn I made the worst deal ever with an apr 23.0% was horrible. I never missed a payment and finally was able to payoff vehicle in as little as a year from purchase date with paying in total of $23,000 on a car that's only worth 5000. Unbelievable. Well the reason for my personal comments is because I cannot buy a car anywhere else including DriveTime. I went of recent to buy another vehicle which they denied because they could not prove income. Which using the same income of last year and actually having more to include now it's been told as refusing to sell to me.

I purchased a used car from the Bell Road, Phoenix location. I've spent over $1500 in repairs and had the car for maybe a month when this all started. All repairs were related to warranty and recall issues that Drive Time was aware of but hadn't taken care of, nor informed me of. I had these repairs done at a VERY reputable dealership because Drive Time doesn't have accredited mechanics. The service advisor from the dealership had spoken with the manufacturer regarding the issues and both had agreed that Drive Time should give me credit because these issues are well documented in the auto industry (not necessarily public).

Really happy with the purchase we made. I was worried about getting approved due to my credit and previous repos but they were able to get me and husband in a vehicle that we had chosen. The process was quick and painless.

We were contacted the night before we went, they told us what to bring. We had already picked out a van before the visit, and they had it ready for us to view when we arrived. Our salesman was really great in explaining everything, and made the process one of the best experiences in buying a car.

I think my experience with DriveTime was really great. The end process can be a little shortened. The sales agents were very attentive. Nick was great. I would recommend DriveTime to any of my friends. Good experience and great customer service.

Very good service from agent and manager. The car was clean and ready for pick up. The sales rep emailed me to thank me and I received an email from the manager and call from the manager, I felt they have covered all of the essential information that I need to know.

Claudio and Denise are excellent. They work great and I'll recommend to everyone because they have an excellent team work and very friendly. They're sincere and don't hide anything from you and they also make sure that you're clear. They also speak Spanish.

I must say I didn't expect my experience to be so wonderful. I walked in with the intention of just getting information and walked out with a car! I had the pleasure of meeting with Dan ** who explained and made the process very easy and quick. He gave me options and was very helpful throughout the entire process. He even kept my 3 year old happy and occupied with crayons and coloring material. I can't complain at all about the entire experience. For once I can honestly say I didn't feel rushed or "just another sale". Dan knows his job and is great at it. Thank you again DriveTime!

Kenny (salesman) & Steven (manager) were very professional. I arrived just before 8 pm. Kenny still took the time to show me several vehicles and purchase options. He worked with me until I found what I wanted. Kenny & Steven stayed and worked with me until we finished the transaction at 11 pm. I would highly recommend DriveTime to anyone I know. Thanks Guys!

Everything went according to plan. Terms and conditions were met as offered! I was happy with my second vehicle choice. My first choice was the 2014 Chevy Impala, but my funds were limited to the amount of down payment I could put down without putting myself in a financial bind! Thanks again for your excellent customer service!

I am from Ethel, Ms and drove 2 hrs to get a car from Drivetime. They are MAGNIFICENT. Thank you Lee ** for my Hyundai... 2 hr drive WELL SPENT. They are very professional and understanding… if you want a great deal come to Jackson, MS DriveTime!

Sudan and James were so helpful making this process easy and finding us the perfect vehicle. Never did I feel like a 2nd class citizen because of my credit score–I was actually rewarded through Project Salmon which made me feel really good. The only thing that is messing is my experience is that the vehicle needs an alignment pretty bad and we were only given one key!

I wrote a review of DriveTime on August 26 about my 2011 Nissan Murano. I had a AC issue, an axle issue, and thought the motor was shot. We hadn't had the car 4 months. But after the complaint DriveTime stepped up to the plate and had everything repaired. It only cost a 100$ deductible. I thank DriveTime for being fair with me and will use them again. We were only out of vehicle about a week. I am extremely pleased. Thank you DriveTime.

2 major break downs within 5 months. This last break did cost me over 700 in repairs. I called to ask for a deferment so I do not get behind on the payment and DriveTime told me to call back closer to my due date... The first breakdown occurred in March and discovered that they installed an aftermarket GPS system and they ruin the wiring harness... Mind you I believed I paid extra for that GPS system. Needless to say that had to be fixed in order for GM to do the recall in which had been out well long before the car was sold to me... The car according to go had a recall on 10/2015.

The engine light came on within 8 hours of driving the car off the lot. I took the car back to the dealership the next morning. Everyone was very kind and helpful but being that it was a Saturday I was not able to get my car fixed until Monday. The warranty covered everything. No out of pocket expenses but it was still bothersome having to be without my car for several hours especially since I just got the car but again everybody was very kind and helpful.

YOU guy did a great job. No complaints. I got the car I am really happy with. The person that sold us the car did an amazing job, with me being so picky. Thank you for everything. I have been looking for a car for a while and with getting approved was not that hard part like it usually is. Every feature I wanted I got in this car. Thank you for making buying a car not a headache.

Our salesperson took all the time we needed to make sure we got what we wanted. He drove us across town through traffic to the other dealership you have. I got there and did not like the vehicle we went to see immediately. We had to drive all the way back... his answer was, "That's ok. I want you to have what you want." Walked us through everything. The best and easiest car deal I have ever had. Have already referred a family member who loved my Kia. I love it too.

Briana and Mike were very helpful and made sure that I purchased a vehicle that I wanted. There was no pressure and the entire process was comfortable and straightforward. Thank you to DriveTime for making my experience a positive one.

This was, by far, the best car buying experience I have EVER had. Mr. Jonathan ** made the experience painless; even fun. I cannot say enough good things about DriveTime. I will recommend it to anyone considering the purchase of a vehicle!

Bought 2010 Ford Explorer about a year ago and already needed a rear and front hubs. Also I looked under the hood one time and found a bunch of stuff which looked like insulation or something on top of the motor. Never seen that like that before my life. They say they check these cars out. Yeah right. They need to tell you if you recommend someone there you can get some of your payments deduct it or something. I would never recommend anybody there.

The employees there was really helpful and kind. We would recommend them to anyone that is looking to purchase a car. The sales guy was very patient with us while looking at the cars. They got us in and out pretty fast. Very knowledgeable. Thanks.

We purchased our daughter a "new" car as she is about to go off to college and wanted something more reliable. Our experience was great, other than being short staffed everything went extremely smooth. The manager even came out and assisted us after we had been waiting awhile.

I have always had Reddit issues but when I saw the commercial for DriveTime I applied online, and instantly was approved. The office staff in Downey was so nice and helpful. It is not like a typical car dealership... They are so nice and got me in my car! I would recommend DriveTime to anyone looking to help build or fix their credit also.

Our sales man was great! The manager went above and beyond for us. I love my new car and will continue to spread a good word about DriveTime. They weren't pushy either. We will definitely be buying our other cars from there. My car is beautiful and comes with a warranty.

The experience for a first time driver, the good help, I loved everything about the Gulf Freeway DriveTime. They help me so much & they had patience. I recommended a couple of friends. They were so kind and helpful and the building was nice cars & all. They even help you in so many ways. Good deals and all.

I worked with Joseph on getting my dream car and the experience was very pleasurable. I was undecided on exactly what I wanted when I came but he was very patient. The process took a couple of hours but it was well worth it! I've been telling everyone about DriveTime in North Little Rock!

In 2013 I went to Drivetime to get a truck. The truck was okay. It fit my needs and I could afford the payments. It has been 4 years now and I've been late on one payment the whole time. I just reached Champ status which means I now owe less than 4,500 on my truck. This truck is a 2007 Chevy Colorado. The warning light has been on since day five but it's for a tire sensor so I've never been worried. There are small insignificant things wrong with the truck but I make it work and continue to not complain.

I drove two hours to look at a car after speaking with a rep at the Conway, SC location the week before. He informed me my down payment would not be higher than $500 after giving him all of mine and the co-signer's information. When I arrived David was not even there. He had taken the day off and another rep started to help me. While I was trying to explain to her what David had told me she informed me without even looking up my information that it is very doubtful my down payment would be lower than $500. I assure you I would have never driven 2 hours if I would have known this.

I bought a Dodge Grand Caravan in April 2017 from DriveTime. I don't have the best credit and I'm disabled and on disability. Of course I'm paying 19% interest. So I have very high payments for 43 months, but that's my fault for not having good credit. That's not why I'm unhappy. Since I am on a limited income and paying a high payment, I could not afford to get the extras (warranties, silver rock, extended plans, etc.). During my initial test drive, the seller (Amber) and I heard a kind of rattle sort of noise coming from the back by passenger back seat/sliding door in which she said was the floor of the stowaway seat, it was not down all the way!

I would like to thank the Laurens Rd DriveTime. The customer service was excellent all the way to the end. They ensure you get into a car that fits you and your budget. The staff are awesome, they are friendly and the car selection is great. Thank you DriveTime.

I went to the Independence, MO location and spoke with Phillip ** on or about July 20th, he was very professional from the start as well as courteous. I gave him the required documents to start my car buying experience. Phillip had already pulled my online quote of 1100 dollars. Everything was approved and I was asked to give what DriveTime calls a layaway hold payment, to take this car off the market. I emailed Mr. ** telling him I would be in with the remaining balance of my down payment on August 01, 2017 and he responded to this email stating that was fine.

My experience with purchasing a car on Friday went very smooth. Nick was very thorough and helped talked through all of my concerns and questions. He helped find a car that was perfect for my needs and I have to say I absolutely ADORE it!! I would definitely recommend DriveTime to a friend!

Zack is great. I have never dealt with a more professional sales person. Also DriveTime has a great and fast process. I would recommend to any one that is looking for a car good credit or bad great experience. Will definitely go back.

Sales was great but spent total of 6 hour waiting on paperwork. Car service was awful, The first Spark we purchased had a transmission issues. The car shut down, would not go over 5 mph, and the check engine light came on. When I told the driver they said, "Just drive it in." We made it to the dealer and traded it for another Spark. While this one is much better they did not fill up the gas tank or put air in the tires per the dash light, and I had to ask them to put antifreeze in the radiator.

Chandler Location - The sales and supporting staff were extraordinary. Car buying can be a hassle, but they made it efficient and fun. I highly recommend them. The sales team went out of their way to get us the car we wanted and make sure it was in perfect order before departing the lot.

My experience with John at Drive Time in Duluth was AMAZING!!!! This dealership has the best customer service ever! The manager, the front desk was all very pleasant! Thank you Drive Time for your hospitality, patience and making my experience so very pleasant! You guys are absolutely INCREDIBLE!

DriveTime is an amazing. They were able to get me in a car with no problem! Reyonce and David went above the top for me and I would recommend DriveTime to anyone. The whole staff is wonderful. I love my new car!

Our experience was great from start to finish. Would definitely recommend DriveTime to others. Andrew ** was our salesman and was awesome. James ** was great too. I love my new car and would do business with DriveTime again in the future.

We were very happy with our experience with Michelle **. She was awesome couldn't have asked for better. She made our experience well worth it. She went above and beyond to make sure we were happy and satisfied with everything.

Preston was very presentable, energetic, and quick in finding me a car and explaining everything to me so I could understand. When my first choice didn't come through, he found a car that he felt I would like and was a better fit for me and I love my new car! He also made a great impression on my dad as well. He made my very first car purchase quick, easy and fun.

Noah was very helpful with the purchase our new 2016 Nissan Altima. Our only wish was that it could have been done in bi-weekly payments as originally quoted instead of monthly. I would also liked to have been able to find out the date of the last oil change. The transaction was very easy and Noah was a pleasure to work with.

My salesman Mr. ** was awesome, when I say customer service this young man was on it, he provided me with so many options. Thanks DriveTime and Mr. **!!! He knew actually what I wanted for my money!!! Thanks Mr. ** for providing excellent service.

Although the salesperson was great, the cars were ok, most were out of my range as far as down payment and I ended up settling on a car I wasn't thrilled with. My payments also went up by $200 from what I currently pay. Also when I came home I did research on the make and model and I overpaid by an extreme amount. Very unhappy.

No ambition. No urgency in getting a customer in and out. Drove three and a half hours to Pittsburgh to your dealership on McKnight Street. We were there for seven and a half hours because they didn't know how to sell to a New York resident. They did know ahead of time that we were coming from New York with an appointment 3 weeks prior. The only reason we finalized on the car was because we drove so far and we're stuck there so long, we didn't want to waste our day for nothing. I had multiple friends interested in getting a vehicle from there as well. I will be sure to let them know how unorganized, unprofessional and how little knowledge they had. Thank you, for nothing.

Hello my experience at the Torrance, California location was awesome. The person that helped me was Charles **, he was very attentive and didn't waste no time helping me out on what I can afford and didn't waste my time on showing me other cars way out of my price range. I can honestly say my overall experience at this location was phenomenal. Except for one lady named Rachel she had no customer service at all when I called to let them know I was on my way for my appointment. And I know because I myself work for the quality department for customer service. But other than that experience great, and best of all I left with a new car!!!

My salesman Dexter was amazing. He was knowledgeable of all the steps of DriveTime which had me informed. Very professional and courteous. I am very glad that I went into that dealership in DriveTime Cleveland and purchased a vehicle with you guys. He was great, very polite and helpful. Will recommend anyone to go there to see Dexter. And the rest of the staff is very nice, polite, professional and very knowledgeable.

I was extremely tired and exhausted but Brandon made sure I understood everything and wanted me to be happy with my purchase. It was very late and stayed after hours to make sure I was happy and confident in what I was signing. I am extremely happy with my purchase and the service I received.

So we were struggling financially at the time and didn't want to ask family to help co sign for a vehicle so we went to DriveTime. First vehicle we got looked good on paper but after driving it in the first 2 days we could tell it had transmission problems and that was confirmed by taking into an authorized car shop under our warranty we got. Luckily they do have a policy that if anything is wrong with the vehicle you choose you can bring it back and pick out a different one within the first 5 days! After 5 days you're stuck with whatever mess you buy from them! And you WILL buy a lemon! That's all they sell.

Meechele is the BEST! This was easy, direct and flawless! Told her what we wanted for teenage daughter. They went to Greenville and got it! Have a great car and totally happy daughter! Can't say enough about Meechele and the rest of the staff!

It's a 2005 Chevy Tahoe. If you look up this vehicle on Kelley Blue Book value, the vehicle is only worth 4,000$, 5,000 when I purchased it. They said I could bring it back and trade up in a year. It's been 2 years almost 3 and I still owe over 12k on it. After sending in extra payments the dog gone interest, and this is where they got me at, the interest is 19 percent, that's about 7 $ a day, for a truck that's only worth 4,000$ now, that I've only had for 2 years.

I had the best experience I have ever had while financing a vehicle. I never felt pressured to buy a car I did not want, but Terrence took the time to show me what other options I had. While other dealerships tried to put me in a vehicle that did not match my needs, Terrence was thoughtful of my preferences. Everyone at this location was positive, helpful, knowledgeable, resourceful and treated not only me, but every customer with respect! There is a very positive atmosphere here. Downey DriveTime will be the location I recommend to my friends and family.