DriveTime Reviews

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about DriveTime?
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    Page 35 Reviews 6435 - 6635
    Verified purchase
    Staff

    Reviewed June 15, 2016

    Very good service. Would definitely recommend to my family and friends when they are in need of a vehicle. Give DriveTime a try. They won't be sorry. Very friendly and helpful.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    Excellent service reps! Great selection.

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    Verified purchase
    Customer Service

    Reviewed June 15, 2016

    The customer service at DriveTime was excellent. I was able to put down a small downpayment and had several vehicles to pick from. Thanks DriveTime.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    Jose was very helpful. I have already recommended 2 people because of the great experience I had.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    Drivetime is a great company. From the moment I pulled into the parking lot, they had the front doors wide opened and greeted my girlfriend and I. They assisted us in anything we needed. We worked with Camisha and she was amazing, answered every question we had. She also didn't push too hard or pry. She was very respectful. She gave us many options for us to take. She let us take our time and decide what we wanted. When we decided she allowed me to test drive the vehicles. Also she gave me other options for newer vehicles just came in. When I say they were amazing to the core, I mean that. I would recommend Drivetime to any and everybody.

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    Verified purchase
    Staff

    Reviewed June 15, 2016

    Everyone was polite and very helpful. All our questions was answered and explained. I love the experience and would recommend to everyone.

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    Verified purchase
    PriceStaff

    Reviewed June 15, 2016

    Although everyone that I encountered was courteous and professional, if I had had options to go elsewhere to purchase a car, I would. (My preference would to pay cash for a good used car from a private dealer vs. rip-off dealers!) This is due to after all the numbers were calculated, it ended up of my having to pay "double & then some" the sticker amount as well as paying for "5 yrs" for a car who's blue book value is much more considerably cheaper! That's sooo shameful, however, that's the capitalistic way of doing business!!

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    DriveTime
    Response from DriveTime

    Hello Pamela,

    Thank you for reaching out regarding your concerns. I am happy to hear you had a pleasant visit at our dealership, but am sorry to hear you are unhappy with the terms after further review. We understand that many consumers are weary about how a dealership prices their vehicles, which is why we disclose our prices online and post them on every vehicle for sale at our dealerships. Our haggle-free pricing is part of the DriveTime experience for our customers and truly emphasizes our transparency with how much our customers will pay for their chosen vehicle.

    Finance terms may vary by person and are affected by several different factors, such as the price of the vehicle, down payment, annual percentage rate, and optional products included. The optional products our customer may choose to include are GAP coverage, GPS services, and the extended warranty. If our customer chooses to include any of these benefits, they would be added into the total amount financed. In addition, because DriveTime and Bridgecrest (our new loan servicing company) specialize in financing for individuals with less than perfect credit, the APR can be higher than expected. With all of this in mind, it is our goal to make sure every customer is comfortable with the terms of their loan and how much they will invest toward their vehicle of choice. During the underwriting process, we provide all of our customers with the amount financed, the annual percentage rate, finance charges, and the details of regular payments. This information can be found in the Federal Truth in Lending Disclosure included in the contract.

    During the sales process, should a customer be dissatisfied with the terms of the agreement at any point, they have the option to discontinue. In addition, both our purchase and lease vehicles come with a Vehicle Return Program. This program allows our customer to return their vehicle to DriveTime and cancel the contract within a specified frame of time and mileage. For our finance customers, they have five calendar days, or 300 miles, from the date of purchase, and our lease customers are allotted 24 hours, and 75 miles, from the time of lease. Additional terms for our Vehicle Return Program can be found in the documents provided to our customers at the time of sale.

    I sincerely appreciate your time and feedback. Should you have any additional questions or concerns, please feel free to contact my department, Customer Relations, at 888-290-0148.

    Respectfully,

    Natalie – Customer Relations.

    Verified purchase
    Staff

    Reviewed June 15, 2016

    Service at Drivetime was very good. Salesmen explained everything in detail so there would be no question. Thank you.

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    Sales Rep. Steven, very helpful and made my car buying experience easy. Will definitely do business with DriveTime in the near future. Thank you so much!!

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    Verified purchase

    Reviewed June 14, 2016

    Love the car. Used to having a backup camera. Heated front seats. Can even hitch a trailer. Love the mobile GPS. Has fog lights. Luggage rack. Will buy from them again. Had all the features I wanted.

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    Verified purchase

    Reviewed June 14, 2016

    I am a repeat customer and had exceptional service. Very happy.

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    Verified purchase

    Reviewed June 14, 2016

    The purchase was hassle free. Thank you.

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    Everyone was nice and it took about an hour to and I was driving my car.

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    Verified purchase

    Reviewed June 14, 2016

    I went with my sister when she bought her van and I was really surprised on how easy the process was. It was so easy I decided to buy a car also. I had a wonderful experience. Highly recommended! Big shout out to Josh for helping me find the right car.

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    Verified purchase

    Reviewed June 14, 2016

    Not bad, got the car I wanted but miles were bad. Had the car for 2 day then would not start, took it Pep Boys. A week later still don't have the. There is nothing wrong with the car but I can't go get the car because DriveTime low jack system is not working right.

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    Go and visit DriveTime for your next car!!! Ask for Phillip **! He is the bomb!!! He was kind and respectful and worked tirelessly to make sure that I got the car that I absolutely wanted and for that I am grateful! Thank you Phillip and DriveTime.

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    Verified purchase
    Customer Service

    Reviewed June 14, 2016

    When I walked up to the building and was greeted at the door by Danielle, I knew then that this would be an outstanding car buying experience. I had looked at several car lots for weeks but none compared to the excellent customer service that I received from Danielle and her coworkers. They were straightforward and reviewed all the required information needed for me to decide on what I wanted to purchase and if I wanted to make a purchase. Thank you guys!!!

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    Working with Adrien was a great experience. There was no pressure and he made the process painless and fun.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 14, 2016

    I was completely satisfied with my experience with DriveTime. They did everything they could to make sure I was not only happy with the Nissan Cube 2011, also it was exactly what I had wanted. No time did I feel pressured to buy. In fact it was quite the opposite. They, at the Langhorne, PA Branch was very patient, especially on Statuary night almost closing time when most of the staff had gone home for the weekends. I do intend to pass their names on to friend and family member. I am very happy with my Nissan and I look forward to working with your service and parts teams in the future. I hope you will share this feedback with the team I worked with.

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    Amber was awesome and very helpful. I recommend her to anybody who is looking for a vehicle. She cared about what I wanted and was not just trying to make a sale and I really like that.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 14, 2016

    My current experience with DriveTime began late on a Saturday evening where I dropped in to find out my options for down payment, etc. After receiving an online pre approval Azcia (I think that's how she spells it my apologies if I'm wrong) immediately greeted me when I walked in the door. She was pleasant and recorded information. We were joined by Ivan who affirmed approval and me being eligible for the Champs program as a previous DT customer. I felt like gold at that point because with my poor credit score all others send me away and never expect me to be well enough to return.

    Without recording all steps I want to fast forward to 2 days later at 5:20pm when I drove out the lot in my newly purchased BMW SUV. I love it and the DriveTime experience. All of the people who spoke with me were pleasant, knowledgeable and helpful. Of course I want to especially state that Azcia was fantastic and a superb connection. I will forever have a big smile for her as she worked on this car, which was one of her first sales. I felt honored for her to remember me when she thinks back to how her career began. Thank you DriveTime Sahara. 100% grade from The Teacher!

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    I am very pleased with my experience at DriveTime. Nice friendly service.Thank to all salespersons involved in our purchase. Never had that kinda car buying experience ever. Thanks again DRIVETIME. We appreciate your service.

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    Verified purchase
    Staff

    Reviewed June 14, 2016

    The time of arrival to the time of departure was faster than I imagined it would be. Each employee that I interacted with was consistent in professionalism and pride in their service.

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    Verified purchase
    Price

    Reviewed June 14, 2016

    I purchased an awesome vehicle through the DriveTime on Noland Road & I must say it was one of the smoothest buying cycles that I've ever experienced. I got a fair price, interest rate, & great car buying experience & I will most certainly refer my friends.

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    Verified purchase

    Reviewed June 14, 2016

    2008 Jeep compass sport. We are very happy with the suv thanks.

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    Verified purchase
    Customer Service

    Reviewed June 14, 2016

    They took care of it quick and easy and helped us get into a car. Thanks so much for the great experience and excellent customer service.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    Very Professional Team of Associates, customer friendly environment, the Team is very knowledgeable about the DriveTime business.

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    Price

    Reviewed June 13, 2016

    My daughter and I were both BAMBOOZLED, SHANGHAI and Totally deceived, lied to. They tell you one thing, then they wear you down by keeping you there for hours making you very tired and totally exhausted that you will sign just to get out of there. They constantly ask for more and more money. They have you to sign one set of papers not knowing there are hidden papers they didn't show you or mention to you. They tack on extra years. They sell all of their cars with over 100,000 miles at extremely high prices after tasting on extra years of extra payments. They are SHARKS IN A BLOOD TANK. WATCH OUT! THEY WILL TAKE ADVANTAGE AND OVERCHARGE YOU! They will also send a wrecker if you are one day late.

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    DriveTime
    Response from DriveTime

    Hello Leslie,

    I thank you for taking the time out to leave a review. I want to first apologize for the frustrations this matter has caused you and your daughter. Here at DriveTime we strive to ensure we are providing our customers with the most accurate information. At the time of sale, our underwriters work diligently to ensure our customers fully understand the terms and conditions of their contract. If any questions or concerns are needing to be addressed our team will be sure to provide the needed clarification.

    I would like to see how I can turn things around for you and your daughter. Unfortunately, I was not able to locate your account based on the information you provided within your review. Please contact my department, Customer Relations at (888) 290-0148 so that a member of the team can further assist you.

    I appreciate your time and look forward to hearing from you.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed June 13, 2016

    I bought a car on 5/25 and like many on here I have to agree my sales rep (Nazere) and his sales manager (Kenny) were great. My problems started after I bought the car, and not with my sales guys. I bought the car on Wednesday and then over the next week I had to drive to Kansas City 3 times due to a family emergency that ultimately resulted in a death. So I exceeded the 1500 mile warranty in the first 5 days pretty much of owning the vehicle due to the driving (about 500 miles round trip drive). Not something in my control.

    Well while in KC it started pouring down rain and while it was raining one of my passengers started complaining their head and back was getting wet; well turns out my back window on both top corners are leaking like a water bottle with a hole in it. I finished my emergency and called DriveTime to be told it's a warranty issue. I call warranty and they immediately scream I'm outside of the 30 day/1500 mile warranty and that my warranty doesn't cover body work anyways. So, I went to the sales floor and spoke with Kenny. I was pretty upset and needless to say Kenny got the brunt of my attitude. He did work with me and got me to someone that could help. Thought we were on our way only to realize they sent me to CarX to have them try to diagnose my leaking window. PROBLEM: CarX doesn't do body work either.

    So back to visit with Kenny, again not very nicely. This time Kenny's got me to someone at a body shop and I should be getting my windows fixed soon. However, this past weekend (6/12), literally 2 weeks and 3 days after purchase my fiance, our son, and I are driving back from our camp ground we visit and my truck starts going haywire at 70+ MPH. Locks (locking and unlocking themselves), headlights flashing, all gauges going haywire, truck turned itself off and back on a 70 MPH, stereo fully reset like it lost all battery power, and all internal lights are flashing (including the entry lights and overhead lights.)

    Pulled over a gas station as quickly and as safely as I could and turned truck off; realized that prolly wasn't smart so I went to turn the car back on, yeah right, nothing happened. Truck didn't turn over, no click, no nothing. At this point I'm calling tow truck, who when arrives turns the key on the truck and guess what? It started. WTH. So we drove home, no issues.

    Drove to work this morning 6/13 and the same crap happened again; thankfully I know how to handle it and my fiance and my kid wasn't with me. Waited 20 mins and truck started without a problem. Noticed that when this is happening my voltage on the truck was at like 11-12 when it should be 14 or higher; so I took it to 3 auto parts stores and had the alternator tested (failed), called my mechanic and he looked at it (I'm now down $150) and was told same story, alternator fine for first 10-15 mins then crashes and won't put out more than 11.8 AMPs and registers bad voltage regulator.

    Again, got referred to warranty people and sure enough got told that I would be responsible for a $50 diagnostic fee to determine if (me - an ex-mechanic, my mechanic of over 30 yrs, and the auto parts testers from the stores are accurate), $100+ deductible depending on if I stay in or go out of network, and that they have to then approve the repair. By the time I go through all this bull crap, I can buy the part from AutoZone for $135 and replace it myself in about 30 minutes. SMH. What's wrong here is the sales reps/managers have no say in anything. They can't help you after the sale, they can't be that customer service that is needed. That's what keeps a customer coming back. They (my sales reps) sold me the car, they won my trust; but the rest of the process has destroyed my faith and thus I probably won't be returning for another car.

    The warranty department (however, not part of DriveTime but still an used arm of the company) is very rude and they do everything they can to get out of discussing things with you or they follow the rules to the T. I get rules but we all know rules have extenuating circumstances too. I wouldn't be outside my 30 day/1500 mile warranty if not for a circumstance I don't control and since the sales reps/managers have no way to help or no way to assist it make justifying another purchase very hard.

    I like the truck and I get it's an electrical part that no one could see going out through an inspection but I didn't see my family member dying either which put me outside of my warranty period for repairs. It's the fact that the car is only 2 weeks off the lot that makes this so frustrating. Yes, I got the extended warranty but what good does it do when with the time I lose from work and the deductible I lose $400+ because the process is so flawed so replacing it on my own for $135 is the only feasible option? Kinda makes the warranty pointless, don't ya think?

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    DriveTime
    Response from DriveTime

    William,

    Thank you for taking the time to bring this to my attention. I would first like to apologize for the mechanical concerns you have experienced with your vehicle so soon after sale, I understand how frustrating car repairs can be. Please know that it is my goal to look into this further and work towards an amicable resolution.

    I understand your concern is with water leaking into the vehicle as well as alternator concerns. Please be assured that every vehicle we offer for sale undergoes a thorough inspection at our DriveTime Inspection Centers. Should any components fail our inspection, they are replaced. However, as with any pre-owned vehicle, we have no way to foresee if or when future issues may arise. For this reason, every DriveTime vehicle comes with a complimentary 1,500 mile/30 day limited warranty. For our finance customers, we offer the option to purchase extended coverage for further peace-of-mind.

    Regarding your concern about some of the repair issues being non-covered by Aeverex, the warranty administrator, the warranties offered are limited in nature, and not every component will be covered. Here at DriveTime, we understand that certain situations warrant further attention. My department, Customer Relations, exists in part to review situations where there are non-covered components to see what options may be available.

    To best address your concerns, I will be reaching out to you in the next 24-48 business hours. If you are in need of immediate assistance, please feel free to reach out to our Customer Relations Department at 888-290-0148 and a member of our team would be happy to assist.

    Thank you for your time and I look forward to bringing resolution to your concerns.

    Tyler – Customer Relations

    Verified purchase

    Reviewed June 13, 2016

    Great experience. Great car. Very happy. TY DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2016

    I was so pleased with the service. I bought one car which I returned the next day. It wasn't for me and they made sure to put me in the right one, even had it sent over from another location! Everyone was nice. I felt special. I love my car and recommend this place to others??? Lombard and Aurora locations have the best customer experience. JD from Aurora was fun and helped me find an alternative to the car I didn't like. Lombard location made everything easy to switch my car over and were very kind.

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    Verified purchase

    Reviewed June 13, 2016

    I had a very good experience purchasing my vehicle at DriveTime. The attentive service and overall attention were something that I would like all dealerships to have.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    I just purchased my 3rd automobile from DriveTime. The friendly sales people make it a pleasure to do business with this dealership. Eli and LaShanuda were great in getting the job done. Thanks!!!

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    Dennis and Greg were some of the Most Professional People I have ever dealt with. No pushing to get into a vehicle at all! Being a retired veteran, this experience was a great one. I will definitely refer anyone I can. Thank you again.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    The salesman was very good & organized.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    The employees there were professional and courteous. Johnathan ** was very helpful in helping me find the vehicle I want. He was very patient with me. He handled the deal from start to finish with great professionalism.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    Allison was extremely helpful courteous and patient. She did everything she could and dealt with my frustrations through the entire process.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed June 13, 2016

    Just wanted to share how great an experience it was purchasing my car from DriveTime in North Little Rock, AR. From the filling out the online application to the follow up phone call the next day I was impressed. My experience then continued to amaze me after speaking face to face Kelson **. His professionalism was outstanding. I have purchased several cars in my life. New to used this purchase was the most fluid and effortless experience I have ever had. Thanks to Kelson and Kevin in finance. I am driving a quality pre-owned 2015 Nissan Versa. Note I will be quick to direct anyone I know looking to purchase a car to DriveTime.

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    Verified purchase
    Staff

    Reviewed June 13, 2016

    It was the best car buying experience that I have ever had. They were knowledgeable and took time and answered all of our questions.

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    Verified purchase

    Reviewed June 13, 2016

    My salesman Hisham was pleasant to do deal with and I plan to recommend my friends and family to him.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    I was helped by Fred ** and was completely impressed. He actually took time to get to know me and what I was looking for. I love my car.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    My time at the dealership was great fast and sales dept. were very helpful and professional. Thank you very much.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    Very nice location and I was treated well. No pressure and everyone was very helpful.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    My experience with DriveTime was excellent, friendly and the consideration of our comfortable was awesome. We were given something to drink, the kids had a snack and cartoons to watch. I will highly recommend DriveTime. Thank you.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    JD from your Aurora, IL store was very knowledgeable and extremely helpful from the moment we walked in the doors! He was very good at explaining everything and couldn't have treated us any better!! We will definitely be recommending your company.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    The staff was really nice and was not rushing me, when I was trying to make my mind up.

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    Verified purchase

    Reviewed June 12, 2016

    I would recommend Phillip to all my friends! Great experience.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    All associates were very pleasant and professional. Marilyn made our experience problem/stress free. I would recommend DriveTime to my family and friends.

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    Verified purchase

    Reviewed June 12, 2016

    They very interest in satisfy my require.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    I had the best experience at DriveTime in Miami lakes, FL. I was greeted by Derek and Cleveland (sales manager) who worked as a team to get me into a car that I can say I instantly fell in love with! Derek was very friendly, professional, and optimistic. I thought I was not going to walk out with a car but, lo and behold I only put $400 down and got into my 2009 Toyota Rav4. Cleveland was very professional, enthusiastic, and had a great sense of humor. Everything was black and white! No gimmicks. No extra interests. That's was what I was looking for! Anyone looking to buy a car with bad credit like me go to DriveTime in Miami Lakes, FL. Thank you so much again! You guys are the real MVPs!

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    Verified purchase
    Price

    Reviewed June 12, 2016

    Initially I was extremely happy, but as the deal closed I was never told the total price on the vehicle. Had I known the total would be over 22,000 for a 2006 vehicle with 81,000 miles I would never have purchased. The vehicle price was 10,400. I did purchase the warranty also. After doc fees, sales taxes, and apr rate that vehicle was 22,095. I did put down a 1500.00 down payment. After carefully considering all of my options I did decide to return the vehicle within the 5 day grace period. Upon returning the vehicle, the warm welcome that I received purchasing the vehicle, I did not receive returning the vehicle. When I put down the down payment, Salita the manager at the Augusta, Georgia location said that I should do credit instead of debit just in case I decide to return the vehicle so that my money would be instantly returned. Well, that definitely was not the case.

    Luckily I am one of few people that had other funds to get me through. In all fairness, my money was put back into my account the very next day. However, this policy need to be explained thoroughly. Thankfully, I work in customer service and understand the debit card/credit card holds since I work at a desk. APR rates incredibly high, warranty rates incredibly high.

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    DriveTime
    Response from DriveTime

    Hello Lamekia,

    Thank you for taking the time to leave a review. I sincerely apologize that your experience with DriveTime was less than 5 stars. Regarding your concerns about what is included within the purchase price of the vehicle, it is our goal to be as transparent as possible when discussing financial details. We do not compete with pricing, nor do we hide it; we strive to provide affordable transportation options for all customers, regardless of credit issues. As customers’ information may differ, so does the annual percentage rate and the down payment required. Prior to sale, our underwriters walk the customer through the contract, addressing the customer’s contracting concerns. We also provide our customers a Federal Truth in Lending disclosure which indicates the cost of the vehicle, the total amount financed, the annual percentage rate, any finance charges included, and the total amount that is expected to be paid upon maturity of the loan. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.

    When processing a refund, the time-frame needed can vary depending on the payment method. If a customer pays using cash or a debit card, it typically takes 7-10 business days to have a check sent out to the dealership. If a customer pays using a credit card, then the dealership can process the refund at that time; the card holder and the card used must present. The refund process with a credit card is also dependent on the credit card company, as different companies will release the funds at different times.

    Thank you again for leaving a review, and I appreciate this opportunity to address these matters. Should you have any further questions or concerns, please do not hesitate to contact my department, Customer Relations, at 888-290-0148.

    Respectfully,

    Andrew – Customer Relations

    Verified purchase
    Staff

    Reviewed June 12, 2016

    I recently purchased a vehicle at DriveTime in Nashville. The people that work there are supper friendly, and they got me into a very nice vehicle.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    My experience at DriveTime in Lombard was great. They have a great staff but because of Ms. Aija ** I have already recommended DriveTime to a few of my friends and family. I've bought many cars but Aija is the best salesperson I've ever met. Aija was patient and understanding. I didn't feel like I was forced to make a decision I didn't want to make like most dealerships. I like my new unique SUV and the color. Thanks Aija for making me feel at home. I will be back with more people. If anyone is looking for a new vehicle they should stop by to met Aija. She's great.

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    Verified purchase
    Staff

    Reviewed June 12, 2016

    Bought beautiful GS-lexus. Very pleased. And also l didnt feel any pressure. Very helpful, explain everything with straightforward answers. So l'm for a customer for life. To the staff there thanks again. 7 hr drive was really worth it.

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    Verified purchase

    Reviewed June 12, 2016

    Never would have guess car buying was so easy, plus received a good car to boot!

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    Verified purchase

    Reviewed June 12, 2016

    Greatest car purchase experience ever. Everything was so smooth it was unbelievable.

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    Verified purchase

    Reviewed June 12, 2016

    I had a great experience. Didn't feel pressured and service was wonderful. I definitely recommend to friends or people looking for a new car.

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    Sales & Marketing

    Reviewed June 12, 2016

    I bought a car from Drivetime and had it 2 weeks and the car started to give me issues. Took it in and that's when the horror started. They have my car a week Monday and promised me Friday to be ready, then Saturday. Now today they say Monday cause they waiting on a screw, smh. Asked to be put into a rental, all of a sudden all the rental office are closed. So I'm stuck without a car for this weekend all week. I asked for a rental on Monday and they said cause they waiting on a part they cannot put me into a rental like it's my fault. I would never buy a car or recommend DriveTime to anyone. They money scam artist and then all the issues the car have they want you to pay 50$ diagnostic fee to check the issues. NEVER AGAIN. WISH I NEVER BOUGHT A CAR FROM THEM.

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    DriveTime
    Response from DriveTime

    Hello Chris,

    Thank you for taking the time out to leave a review, I am sorry to hear you are dissatisfied with DriveTime. I can completely understand how upsetting it is, having a vehicle that is not operating as it should. I can assure you all DriveTime vehicles undergo a full mechanical inspection to ensure the safety and reliability of the vehicle. Even with the vehicles being inspected we are not able to predict if a future failure will occur.

    Aeverex, your warranty administration does offer rental assistance for customers that have covered components. For further clarification on the rental assistance, I would encourage out to reach out to Aeverex. Here at DriveTime we strive to work with all of our customers in finding the best possible resolution when repairs are needed. I would like to take some time to further discuss this matter with you, I am confident that I will be able to turn things around for you. I will be contacting you within the next 24-48 business hours, should you prefer immediate assistance you welcome to contact our Customer Relations Department at (888) 290-0148.

    I thank you for your time and I look forward to speaking with you.

    Respectfuly,

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed June 11, 2016

    Great Staff and Service.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    David and Zacharius were amazing. They helped us get into the vehicle we wanted. All of the staff were very friendly and they have great vehicles to choose from! I will be definitely buying another vehicle from them again and I recommend them to anyone who needs one.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    My first experience purchasing a vehicle through a dealership and I am pleasantly surprised. The whole team at DriveTime were very friendly and professional. I was helped by Faith and she was tremendous - funny, professional, and she helped me through the whole process of finding a car and made sure all my questions/concerns were answered. We were there pretty late at night and I thought the staff would be short with us just to get us out the door faster, but they didn't seem to be bothered by our overstayed visit at all! Great, friendly, professional team here at the Mesa Location! Hope it continues for the length of my time as a customer at DriveTime!! Also, I love my car!!!

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    Verified purchase

    Reviewed June 11, 2016

    Had an absolute great experience. Eric and James were a huge help and I walked away confident in my purchase.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    Went into DriveTime on a Wednesday, picked out my car, did the paperworks and on Friday picked up my brand new baby! I call her Goldie. The guys at Hickory Hills DriveTime are so nice and such gentlemen and very helpful. The service was great, I love my 2011 Toyota Camry! Thanks again DriveTime.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    They were polite from the moment I walked in. They were honest and accommodating to my needs. The salesman was very well trained and thorough with every detail. I'd recommend them to my friends.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 11, 2016

    I was taken good care of by Mr. Angelo **. He was very friendly and he knew the information. I thank you for having such a great staff at Greystone Blvd. car sales. I will continue to send others to DriveTime and to ask for Mr. Angelo **. He gets 10 stars from me!!!

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    Verified purchase

    Reviewed June 11, 2016

    I really enjoyed my experience.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    First of all I'd like to thank Yohance for giving us excellent service. He was very professional in the way he explained all aspects of our sale. Everything from finding a car to the paperwork process was easy and painless. Again thank you.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    It was amazing. Absolutely love our salesperson Preston **. I would recommend anyone to ask for him. He is such an amazing, funny person. He made the experience easy for us. Thanks Preston **.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    They were very helpful in there. Even though the interests rates are high so far I'm fine with the payments.

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    Verified purchase
    PriceStaff

    Reviewed June 11, 2016

    I love the new vehicle I got. Haven't had any problems yet. Everyone at DriveTime is always nice and polite. Experience was great. Did NOT like that I got surprised by the $30,000 price instead of the original $13,000 price if I didn't make bigger payments. That is something I think is not right at all and you don't know that until you are signing the paperwork already. That is really not fair to do that to a USED car. I understand the interest rate went up high but still it's not right.

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    Verified purchase
    Staff

    Reviewed June 11, 2016

    I had a great experience with DriveTime. Everyone was very helpful and kind. I especially liked that there were no salespeople outside when we first arrived. I liked being able to look at the cars without someone looking over my shoulder. And I adore my new-to-me car!!

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    Customer Service

    Reviewed June 10, 2016

    I purchased a Chevrolet Traverse less than 2 months ago. In that time the transmission went out and now the catalytic converter needs replaced. The mechanic told us the oil was sludgy and dirty even though the computer said the oil was at 50%. DriveTime obviously didn't even bother to change the dirty oil. They just reset the computer. They just "band-aid" the engine to get it out of the lot. This was at the Columbus, OH location. We called them but pretty much just got too bad so sad. We have a warranty but it's $100 to fix each time and we've had to get a rental car.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for reaching out to us regarding your vehicle concerns. I am sincerely sorry to hear of the issues you have encountered with your transmission and catalytic converter. Although all of our vehicles undergo rigorous inspection, prior to lease or sale, we know that pre-owned vehicles may have issues arise that we are unable to predict. For this reason, every vehicle comes with a complimentary 30 day/1,500 mile limited warranty, with additional extended coverage options available for purchase. Both the limited and extended coverage options include a rental reimbursement benefit, the details of which can be found in the warranty documents provided at the time of sale.

    We understand that there are certain circumstances that may warrant further review. To ensure that nothing was overlooked and that your concerns are properly addressed, I will be reaching out to you within the next 24-48 business hours. Should you be in need of immediate assistance, or have further questions before I reach out, please feel free to contact my department at 888-290-0148.

    Thank you for your time, I look forward to speaking with you.

    Respectfully,

    Natalie – Customer Relations

    Verified purchase
    Staff

    Reviewed June 10, 2016

    The sales team was efficient. I was very impressed. Would definitely come back in the future.

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    Verified purchase
    Staff

    Reviewed June 10, 2016

    I have never had a good experience dealing with car lots as I have bad credit but your staff there at DriveTime made me feel at home and helped me with every aspect of buying my car. I am so grateful to all of you at the Tulsa, OK store for everything. I have been recommending you to all my friends. Thanks again.

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    Verified purchase
    Staff

    Reviewed June 10, 2016

    We had an excellent experience buying a car for my daughter. They did not have anything she was interested in on the lot but once the manager found out what she was looking for, he went into the computer & found her the exact car she wanted.

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    Verified purchase
    Staff

    Reviewed June 10, 2016

    The service I had at DriveTime was the best out of all the places I have went. They took the time to show me the cars that fit my budget and my needs. Keep up the good work guys.

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    Verified purchase
    Staff

    Reviewed June 10, 2016

    Very nice people and very professional.

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    Verified purchase
    StaffFinancing

    Reviewed June 10, 2016

    I am so happy with my Charger. DriveTime in Petersburg, VA went above and beyond to get me into the car I wanted. They did not have a Charger on their lot but I found one in Chesapeake, VA about 2 hours away. They were able to get it transferred to the Petersburg store in 1 day and I was able to test drive it right away. The whole car buying experience has changed for me. It was fast and easy low downpayment. Only needed a few items to process my financing through a bank to help raise my credit score. The guys in the store were very helpful and friendly. Thank you.

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    Verified purchase
    Staff

    Reviewed June 10, 2016

    It was a very good experience. David ** was knowledgeable and very helpful.

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    Salesman was knowledgeable and VERY professional!!! We are completely satisfied!!!

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    Very satisfied with my new car. This is my 3rd vehicle from DriveTime. I had an accident and totaled my car. DriveTime's Total Loss program, (which is something I was not aware even existed), enabled me to get a new vehicle with no money down. The day I spoke with the representatives regarding the process, was the most pleasant experience. They made the process seamless and a huge weight was lifted off of my shoulders. Thank you all so much for the excellent service. I hope to be a customer for life!

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    Had to switch vehicles due to bad tires on vehicle within the first 5 days and everyone was understanding and helpful.

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    Verified purchase

    Reviewed June 9, 2016

    If you're leasing a car for the first time I recommend going here. They all explained everything great & made sure I got into a great car for me.

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    We walked in knowing we didn't have credit to buy gum. With $600 down we were able to get my wife's favorite car that she's wanted for 8 years. We brought our son with us and he was given a coloring book and crayons and helped water plants. They treated him like their own. It was nice and calm since Joseph gave him Dragon Ball to watch. The vehicle wouldn't start when we went to leave. The mechanic got a new battery from the service dept and within 5 minutes we were on the road. Great service. Overall great experience. Love how the Altima drives.

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    Verified purchase

    Reviewed June 9, 2016

    I have never been treated so kindly or worked with so diligently. They really made me feel comfortable and confident with my purchase! I truly appreciate you guys and will be recommending you to all my friends looking for cars!! Thank you so much for my new baby!!

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    This was by far the best car buying experience I have ever had and the staff was very friendly and helpful.

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    Verified purchase
    Financing

    Reviewed June 9, 2016

    Overall, I was very pleased with the service that I received at DriveTime. I actually started my car search there, and after talking to several other dealerships, came back to purchase my car. As my credit is in the repair process, I was limited on financing options; however, DriveTime helped me find exactly the make of car that I preferred, within 5 years old, and low miles. Every other dealership tried to make me feel like my bad credit meant I had to settle, and would push older, high mile vehicles on me. My only complaint was the wait time - my purchase took about 5 hours to complete. But, no wonder they are so busy! I will definitely recommend DriveTime to others working to rebuild their credit.

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    Verified purchase
    Customer Service

    Reviewed June 9, 2016

    I would definitely recommend DriveTime to anyone who is in need of a car. Their customer service is beyond amazing and they will make sure you are comfortable and at home. You will drive out with a new car the same day you walk in. My first car purchase was with them and I have not looked back since!

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    Verified purchase
    Staff

    Reviewed June 9, 2016

    I had a great experience at this location and just the entire process. I don't have the best credit and was so nervous to apply thinking I would get turned down. When I did apply and it came back approved, I was so happy. The manager, Antonio and my sales guy, Kareem were so awesome. The process was seamless. I recommend this to anyone that needs a car, and wants to rebuild your credit. Check them out. Thanks guys!

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    Verified purchase
    Staff

    Reviewed June 8, 2016

    My experience at DriveTime was simply beautiful. I mean it was a rainy day, but the staff made the sun shine. Byron, Yohance, and Teneka handled me like meeting my needs and like for a car was the only thing that mattered. I was very nervous not knowing what to expect and to my surprise they didn't bombard me but instead contacted me just enough to let me know they wanted my account. I am happy, sooo happy with my Lexus. The Conway staff was very professional from top to bottom. I must say I enjoyed my DRIVETIME experience, and I will aim to make this myself and my family's car buying home. My motto... There's no better time to pull into DriveTime.

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    Verified purchase

    Reviewed June 8, 2016

    The entire experience was very satisfying. Janette ** was awesome. The only issue was the car was not clean, found a dried up banana peel under the front passenger seat. Not sure that that is a policy to have clean cars but it should be. The car needed a wash and Janette said she would wash it. I thought she meant run it through a car wash, but she said there is a hose out back. I told her "no way are you going to wash it by hand." Maybe you should invest in putting in a little drive through wash. Other than that it was all good!

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    Verified purchase
    Staff

    Reviewed June 8, 2016

    My experience was great. I did not feel pressured in any type of way to purchase a car. I would recommend DriveTime to my family and friends. My sales associate Broadrick was excellent!

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    Verified purchase
    Staff

    Reviewed June 8, 2016

    Experience was great...very friendly. They worked very hard to close the deal.

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    Verified purchase
    Staff

    Reviewed June 8, 2016

    I was very impressed from the time I walked in the door. Kurt held the door open and greeted myself and my granddaughter. He made us feel at home and asked me what I was looking for. I told him what I liked and what I wanted to pay. We saw if I would be able to be financed and then looked at the cars. I was only shown the cars I could get and there were several. He was so nice and I felt like an old friend. By the time I left I felt great about everything. I love my new car.

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    Verified purchase

    Reviewed June 7, 2016

    I will never ever buy here at this place again. Told one thing. Come to finalize the deal...was told something different. Had vehicle less than 24 hrs. Has to be repaired already for almost 35000.00. Should not have this issue. It is fair to say that this location cares about nothing but the money. Screw the customers. Not to mention the dealer paid 4500 for this vehicle at the auction and charging way above for them, and to have issues the next day is BS. Also this review should have been sent on Phillip ** which is the main on the loan.

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    DriveTime
    Response from DriveTime

    Hello Phillip,

    Thank you for taking the time to leave a review. I sincerely apologize for the less than 5-star experience you have had with DriveTime and I appreciate this opportunity to address your concerns. To ensure customers’ safety and security, DriveTime subjects each and every vehicle to a multipoint inspection; should an item fail inspection it is then replaced to guarantee that each vehicle meets or exceeds highway safety standards. From taking customers on a test drive to guiding them through a walk around inspection, we strive to ensure that our customers are comfortable with all aspects of their vehicle prior to sale. In addition to these inspections, all financed vehicles come with a 30 day/1,500 mile limited warranty, with the option to purchase extended coverage for further peace of mind.

    As the nation’s largest dealership, DriveTime does not compete on price, nor do we hide it. We seek to provide affordable transportation options to all customers, regardless of their credit issues. Our no-haggle prices are posted online as well as on each vehicle at our dealerships. We understand that customers are weary about how dealerships price their vehicles, which is why we are transparent with how much our customers will pay for their vehicle of choice. On average, we invest over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB).

    At the time of sale, our customers also have the option to include a number of optional benefits. If the customer chooses to purchase any of the optional products such as GAP, the extended warranty, and the GPS service, they would be reflected in the purchase price and finance details of the loan. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.

    Again, I want to thank for providing your feedback and I apologize that your experience was not one that we want our customers to have. To ensure that all of your concerns are fully addressed I will be contacting you within the next 1-2 business days. Should you need immediate assistance, please do not hesitate to call my department, Customer Relations, at 888-290-0148.

    Respectfully,

    Andrew – Customer Relations

    Verified purchase
    Staff

    Reviewed June 7, 2016

    My experience with Marilyn was more than I could have ever expected. She worked hard to get me in a car and I couldn't be happier.

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    Chris was very helpful and very attentive to all that I wanted. He did everything he could, whenever he could, to make my experience a memorable one.

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    I was so so nervous to be buying a car but I really enjoyed my time at DriveTime. Both people who help me were awesome and very helpful and very knowledgeable. I would go back any day.

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    From the moment I arrived on the lot everyone was friendly and knowledgeable. The salesman and the financial person were excellent.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2016

    Jermaine and the rest of the staff exceeded amazing customer service...the process was very fast and accurate. The best part is that I got the car that I wanted on the very next day even though it was well over 200 miles away. I am more than pleased.

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    I was so pleased with DriveTime on Savannah Hwy. in Charleston. Zach was very patient with me when test driving vehicles, he is a great asset to your team. Joel finalized the purchase for me and he was very thorough and put me at ease. Finally, during both my visits to DriveTime, Travis met with us to make sure we had all of the information we needed to decide on my new car. Thank you to DriveTime Charleston for making a scary process so easy!

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    I would recommend them to all my friends and family. Their service was great and the people were friendly. I thank them all and I love my new ride...

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    I was very pleased with the process of purchasing my new car. The Judson location has a friendly atmosphere. Everyone there work together to make you feel welcome. I promise, you won't feel intimidated by sales associates or overwhelmed by the process. Matthew and Kijuan were great at helping me make my decision.

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    Verified purchase

    Reviewed June 7, 2016

    I had purchased a 2010 Dodge Avenger recently but previously owned a 2006 Saturn Ion. It gave me some issues which lead me to not lease and to just go ahead and finance a vehicle. Everything went well except for the delinquent account balance that was clearly up to date otherwise I wouldn't have been back to purchase another vehicle but that was cleared and I'm glad to say I have a good reliable vehicle. Thanks DriveTime.

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    Verified purchase
    Staff

    Reviewed June 7, 2016

    Had a great buying experience. Everyone was very helpful and nice.

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    Verified purchase

    Reviewed June 7, 2016

    My parents were in the market for a new vehicle, I co-signer. Smooth process. The only reason I didn't rate the experience 5 stars is because it was a long wait from the time we decided on a vehicle until all the paperwork was signed. Other people that started the process after us were gone before us.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2016

    In a 4 week period I've had three cars from DriveTime and they all are a POS - check engine light comes on. The providers they send you to are very rude and it always puts me in a inconvenience because of my work schedule. Wish I never came to DriveTime!

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    DriveTime
    Response from DriveTime

    Good morning Tacarra,

    Thank you for taking the time to leave a review and notify us of your concerns. I am sincerely sorry to hear about the mechanical concerns you have experienced with the vehicles that were selected. Please rest assured, all of our vehicles undergo rigorous inspection at our DriveTime inspection centers, prior to being transported to our dealerships for lease or sale. We want to ensure the vehicles we provide to our customers are safe and reliable, so we take every measure available to address any failures or mechanical issues before they visit our lots. However, we understand that with pre-owned vehicles, we cannot predict if or when future concerns may be presented. For added peace of mind, all of our vehicles come with a complimentary 30 day/1,500 mile limited warranty, and we provide additional options for warranty coverage at the time of sale.

    Whenever a customer experiences a mechanical concern, we encourage them to take their vehicle to an in-network repair facility to address. These facilities, although they are separate entities from DriveTime, have all entered into an open agreement to ensure our customers are provided with the best possible assistance, should any issues arise. I am sincerely sorry that your experience with our in-network providers has been unpleasant thus far, but appreciate you bringing this to our attention. We always want our customers to feel comfortable with the providers they are referred to, and I will to look into this matter further to ensure it is properly addressed.

    I would like the opportunity to look into the vehicle concerns you mentioned, to see what assistance may be available for you. I will be reaching out to you within the next 24-48 business hours to further address the issues you have mentioned in an attempt to turn things around. Should you be in need of immediate assistance, please do not hesitate to reach out to my department, Customer Relations, at 888-290-0148 for assistance.

    Thank you again for your time, I look forward to speaking with you soon.

    Respectfully,

    Natalie – Customer Relations

    Verified purchase

    Reviewed June 6, 2016

    I came into DriveTime holding back tears because of nothing but complications elsewhere! Stephen, Clifton and Matt are ANGELS!!! They worked with me and put me in a car of MY choosing! I only wish I'd had gone there first! Please do yourself a favor and GO SEE THEM!!! P.S. tell them I (Estelle **) sent you! #GoGators

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2016

    They were helpful and help me get paperwork done over the phone so I could pick up the Spark after work.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    You guys and gals did an excellent job of holding us to a high standard! I felt like I was the most important person in the building. My credit was torn up and you still took the time to make me feel like I had a 800 beacon score. Thank you.

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    Verified purchase

    Reviewed June 6, 2016

    I was welcomed, and your crew took great care of me. I will come back again with my daughter. I will also recommend my family and friends. Thank you for all your services.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    Jenna was a great salesperson. Roberta was very thorough and good.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    DriveTime is a very nice and friendly car lot. I would highly recommend them to anyone. They will help all they can to get you in the car you want. The salesman I had by the name Robert I would recommend to ask for. The manager Joshua is the nicest manager I have spoken to yet at a car lot. This car lot is located in Lexington ky on new circle road. Go check them out. They are wonderful. Here is a pic of the ride I got at Drivetime.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    Service was excellent. Salesman was knowledgeable and resourceful. My overall experience was very good. Love my car. This is our 4th vehicle from that location. 5 stars from me **. A Mr Keentoon **. Thank you Drivetime.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    Herb is an excellent sales representative and provided us thorough information on the car we purchased. We appreciate all that he and Zeb did for us. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2016

    I thought Jennifer was a really good salesperson, the process seemed to go well. Things got weird when we spoke with Garrison, I think he was the gm about the extra products. We didn't really want the gps product but had questions about how it worked and he was very sly/shady about the explanation. Ok, no problem. Then as we worked through all the paperwork with James my wife and I were talking about the arbitration form. I made the comment that a person could still probably sue the company because they would just say they didn't completely understand all the forms. James got excited and asks me if I understood the form, and I said vaguely. And he got upset, and started reading the form word by word.

    I let him go on for a while then stopped after the section where it mentions tort cases. I asked him what that meant, and he couldn't give me a solid answer. I told him that we could read the document word for word multiple times but I still wouldn't completely understand it and apparently he didn't either. The next paragraph states something about taking the company to state court. The whole time he kept referring to the document as saying that we couldn't take the company to court, but there's a sentence saying we could. I thought James was very rude, the whole thing started when I made a comment to my wife.

    When we were done with the paperwork, that was it. No thanks for buying a vehicle. Jennifer had left without saying bye. I stood in the middle of the room for a sec, it felt very strange like were we done? Luckily the process beforehand was fairly simple so there's a possibility of us going back, if we see something on the inventory list we like.

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    DriveTime
    Response from DriveTime

    Hello Elvis

    I first want to thank you for taking the time out to leave a review. I am happy to hear you had a good experience with the sales advisor that assisted you in finding a vehicle. I truly apologize for any frustrations you or your spouse may have felt while going over the details of the contract. Here at DriveTime we strive to be very transparent with our customers, we want to ensure our customers understand the terms of their agreement with us and are comfortable with what is outlined.

    I apologize for the level of service you received after the completion of the documents, please understand we never want our customers to leave the dealership feeling as if they are not valued. I would like to take some time to further discuss this matter. To ensure I am properly addressing your concerns, I will be reaching out to you within the next 24-48 business hours.

    Should you prefer to speak with someone immediately, you are welcome to contact our Customer Relations Department at (888) 290-0148 and a member of the team will be more than happy to assist.

    I thank you for your time and hope you have a wonderful day.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase

    Reviewed June 6, 2016

    Ammon was great. I first walked in nervous but he changed that very quickly. Great experience and I've recommended Drivetime to everyone I know.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2016

    I would like to say thank you for having helping people at your dealership plus helping me see what I can get into and afford. Good customer service.

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    The staff were very friendly and made sure I got the car that I wanted! I loved how they made buying my first car a breeze and were very patient with me! They talked me through everything and even explained some things twice when I didn't quite understand the first time. I can't wait to recommend DriveTime to everyone I know!

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    Verified purchase
    Staff

    Reviewed June 6, 2016

    Went in 6/3/16 to get a car. Kieth was the guy I was working with. Everyone was presentable and polite. Got everything done as quickly and efficiently as they could.

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    DriveTime
    Response from DriveTime

    Thank you for taking the time to write a review. I’m so glad to hear that you had a great experience with our Sales Advisor Keith! We love hearing feedback like this!

    I see that you gave us a three star rating on your review. If there is anything we can do to enhance your experience, please do not hesitate to contact our Customer Relations Department at 888-290-0148 and we would be more than happy to assist.

    Thank you again for your time and I hope you have a great day!

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed June 5, 2016

    I love the people at DriveTime North 45. Everybody up there was so nice. Warren helped me out and he was so nice and sweet...

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    Verified purchase

    Reviewed June 5, 2016

    Did a great job getting me into a new vehicle. I am very satisfied with my purchase!

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I was very please with everyone at Drivetime. Katy was great no pressure at all. She gave me the information I needed and time to think. I came to a good choice on the auto I chose. Brandon never gave up on me when I couldn't make. I enjoyed the process - no pressure from any of the people there. Thank you.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I was actually pleasantly surprised with the experience I had with DriveTime. All the employees were very friendly and helpful. Antwon was the sales person that was helping me with my purchase and he was very helpful, knowledgeable and very patient. I love my new beautiful car...

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    Verified purchase

    Reviewed June 5, 2016

    Everything was wonderful but the time it took for everything. Before filling out paperwork I believe you should test drive the vehicle. Besides these things everything else was wonderful.

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    Verified purchase

    Reviewed June 5, 2016

    Kyle and Jason was very nice with the process. They walk me throughout the whole process. Thanks guys and Felicia was excellent as well.

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    Verified purchase

    Reviewed June 5, 2016

    I had an amazing experience at DriveTime! They helped me out and I got to purchase a car that same day I went. I love the car I got and thanks to my wife who was the one who told me about this place. I would recommend people to go to this place!

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    Verified purchase

    Reviewed June 5, 2016

    The process was fast and easy, not like at your traditional dealership, where you'd be there all day. I only wish DriveTime would have a better selection of cars and more current year cars. Other than that we left with a car we like.

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    Verified purchase

    Reviewed June 5, 2016

    I'm very happy with my new car purchase from DriveTime. My SUV has everything I wanted and more.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    DriveTime in Williamstown, NJ - Loved everything about the experience. They were all great especially Derrick who sold me the car. He got me right to the car I wanted. I love the Kia Soul that I got. I will definitely be telling more people about this place.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    Good, knowledgeable people to work with. Would recommend them to anybody.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    Our DriveTime experience was the easiest car buying experience we've ever had. Everything went very smoothly from the moment we walked in until we drove off in our new car. Shawn was a terrific salesperson! My only minor complaint is we had some very long wait times, but it was a busy day. I would definitely recommend DriveTime to friends and family.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    Super friendly staff, very attentive to your needs! Highly recommend.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    Great experience, great staff. Will definitely recommend!!!

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I had the privilege and honor to work with the salesman Douglas **. He was fantastic! He answered all my questions. He did not push me to do something I did not want to do, and simply was patient! I will completely recommend him or any salesmen here at this car dealership. They were friendly, working so diligently to get you in and out with a car! Best experience for a first car buyer!!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed June 5, 2016

    Very happy with purchase. Everyone was great. No pushing sales lines. A great experience in buying a 2014 Chrysler 200. Just how it should be.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I was actually both pleased and surprised at how easy and professional the entire process was. Would definitely recommend you to my family and friends!!!

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    Verified purchase
    Customer Service

    Reviewed June 5, 2016

    My wife and I went to DriveTime, West Covina. We were helped by Candace and Jayson. They made us feel very comfortable and relaxed from the very beginning we were very satisfied with the customer service. Candace and Jayson made sure we were able to get the car we wanted. They are highly recommended and we've been telling everyone if they need a car, go to DriveTime, West Covina. Thanks again Candace and Jayson. We love our new Ford Taurus.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 5, 2016

    They have friendly people and good customer service. I will recommend DriveTime to family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 5, 2016

    Excellent customer service. Everyone was friendly and all individually assured that I had been helped. They made me feel right at home, comfortable, even offered me popcorn and a cold water. I'd recommend drive time to anyone looking for a car!

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I love DriveTime. This is my second vehicle I purchased. The staff in Jackson, MS. were so helpful and worked diligently to get me my new vehicle. If I could have turned cartwheels there in the showroom I definitely would have. I'm so happy. I'm recommending DriveTime to everyone I know. Thank you DriveTime.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    Crystal ** is an amazing representative. She helped me with everything so I could get my beautiful car. Crystal was patient, she listened and answered all my questions. I would recommend her to my friends to get a car from her. Thanks Crystal.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 5, 2016

    I will not go to any other dealership. Not only are the down payments low, but the employees really do their best to get you what you want. And from my experience, walk out with what you want. My family has gotten two cars from there. You will not find anywhere else a place that has great pricing, customer service, AND great quality cars. Go to DriveTime. I promise you will not be disappointed! :)

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    The staff at DriveTime on Pine St. Ocala FL are an awesome group of people. They bent over backwards to make sure I was 100% satisfied. I especially want to thank Erica, Luke, & Stacy for making sure I understood every step of the process as I purchased my new to me 2011 Kia Sedona.

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    Verified purchase
    Staff

    Reviewed June 5, 2016

    I came in on 6/3/16 and purchased a 2012 Ford Fusion. My buying experience was top notch from the moment I arrived. Grace greeted me and assisted in helping me feel comfortable. Jerome took his time and test drove the vehicle with me and also walked me through the details and car history report. Garret was kind and informative with all the numbers and any question I had. Last but not least, Todd was excellent in helping me choose my car. He spent countless time helping and walking me through different vehicle choices and also helped me determine the most efficient vehicle for my needs. I would highly recommend DriveTime of Concord to any car buyer. This was a great first time buying experience for me and I'm so thankful for all the helpful people at the dealership. You guys rock!!!!

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    Yesterday June 3rd, 2016, I have become a first time buyer... I wouldn't have chosen any other place other than DriveTime. They have a wonderful staff. I would recommend family and friends to your facility. Thank you Letitia **.

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    Verified purchase

    Reviewed June 4, 2016

    Our experience at DriveTime was great except we got there about 10:30 and wasn't helped until around 12 except for Sarah who put our info in the computer. But when we were finally helped, Chris and Mike did a awesome. Chris went above and beyond on finding us a vehicle that would accommodate our family of 6 comfortably. We love our new van and would recommend them to anyone!

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    It was a real nice visit to DriveTime. Everyone we talked to was very helpful in all ways to make our visit very pleasant. They went overboard to help with all my questions. All the employed people at DriveTime was very helpful. They were very nice and not pushy. I will tell all my friends that plan on buying a car or whatever to go to DriveTime on Warden Road.

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    Customer Service

    Reviewed June 4, 2016

    Raven was really helpful in finding a car and provided excellent customer service.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    Very friendly place. I was skeptical at first, but then I was relieved once I got approved for a vehicle.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    Edward ** was very nice and made our overall experience wonderful.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    I had a pleasant experience with the guys at DriveTime, as well as my sales agent, Isiah.

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    Verified purchase

    Reviewed June 4, 2016

    I really enjoy Jayson helping us with purchasing our vehicles. We have bought two and will come back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 4, 2016

    DriveTime Tyler - I had a great experience. I received excellent customer service. My sales rep Kurt ** listened to what I wanted and matched my needs exactly. All the staff was friendly. My sales rep Kurt **, the manager Jason **, and even Ashley that completed my title work. I will definitely recommend my friends and family to visit them. #HappyCustomer

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    I want to thank everyone at Sahara DriveTime for taking the time to give me and my son what he wanted, a 2010 Scion release RS. So so happy. All I ask is please making my son as a co-signer on this car. Please, I am 70 years old. It's all I ask. This car will be totally paid off in the time of the monthly payments. We were never ever happy anywhere else in Vegas. What makes us happy is the 6 year 50,000 miles warranty. So happy you guys give that. We are glad we came to you and Araceli ** is the best you have. God bless you all.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    Ms. ** was so nice and personable. Her honesty and diligence let me know I was in good hands. Shae was the manager on duty and she answered all my questions. They moved steadily to get me in and out in no time.

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    Staff

    Reviewed June 4, 2016

    The staff at the dealership was nice and friendly the day I purchased my 2005 Jeep Liberty. After a few weeks, I began to see multiple problems. First, the engine began misfiring. The warranty department informed me that it would be a $100 deductible to have it looked at and they would then determine if it was covered even. When I informed them it was the spark plugs that were likely original to the car based on how worn they were (the one to the misfiring cylinder even had burn marks on the side from shorting out), they said it was maintenance and would not be approved even though after changing them out of pocket, the misfiring pops up on occasion. Then, the passenger side window started making a terrible scream every time I rolled it down and the driver window regulator actually failed twice. Again, I was informed it was not covered.

    The AC began to not function properly and found out it was due to low coolant, but not before finding out the serpentine belt had about an 8 inch split in it and had to replace that, again out of pocket. The AC is also back to not performing like it should. When I took the car in for its first free oil change, the mechanics informed me the brakes were in need of repair. Currently, the steering wheel shakes on stops and slowdowns as a result of them needing repair, out of pocket of course. The ignition won't start the car intermittently. I have to try starting multiple times for it to turn over.

    The newest addition to the list is a lug on the front axle passenger side that I was made aware of after having to replace two tires because the car was sold to me out of alignment. Again, I was informed it was not an approved repair. Let me reiterate this. Issues with one of their lease vehicles that compromise safety ARE NOT COVERED BY THEIR WARRANTY! DO NOT BUY FROM DRIVETIME. Else, if you have no other option, be absolutely sure to bring your own mechanic with you. They sold me a lemon and refuse to make it right.

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    DriveTime
    Response from DriveTime

    Hello Christopher,

    I first want to thank you for taking the time out to bring your concerns to our attention. Here at DriveTime we understand that when our customers come to us to purchase or lease a vehicle, they want a vehicle that is safe and reliable. I can assure you, all DriveTime vehicles undergo a full mechanical inspection to ensure sure the vehicles we make available to our customer are safe to operate.

    With any pre-owned vehicle we are never able to predict if a future failure may arise. For that reason, we do provide our customers with a 30 day or 1,500 miles warranty. At the time of sale our finance customers are given the option to purchase extended coverage while our lease vehicles come with a “Life of Lease” warranty. As we know that not all items are covered under the limited or extended warranties, we have departments in place to review certain situations to see if additional assistance can be provided.

    I would like to see how I can turn things around for you. Unfortunately, I was not able to locate your account with the information that you provided. Please contact our Customer Relations Department at (888)290-0148, a member for team and review this matter further for you.

    I truly appreciate your time and hope you have a wonderful day.

    Philisha-Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed June 4, 2016

    My experience with DriveTime was everything! Great company, reliable and reasonable. I was assisted by Aprielle ** (hope I got it right). She provided great customer service, gave me several options, taught me a thing or two and made me feel valued as a DriveTime customer. The feeling I had leaving DriveTime was amazing! The feeling of knowing I made the right decision of going there in the first place and also satisfied. Thank You DriveTime!

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    Joey and Adam were wonderful. Put my mind at ease and were the best sales people I have ever dealt with. Thanks DriveTime.

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    Verified purchase
    Staff

    Reviewed June 4, 2016

    I recently purchased a 2008 Escape Hybrid. Ms. ** was extremely helpful throughout the process.

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    Verified purchase
    Customer Service

    Reviewed June 3, 2016

    We had a very bad experience in Florida and Bridgecrest came to the rescue. Marcus and Melvin were excited to help us resolve our nightmare. They picked us up after hours, Melvin had not even eaten, till we signed the papers and we were satisfied. Then DriveTime even put gas in our new car. We left at 11:00 pm. Then the next day Marcus called my husband and myself to thank us for doing business with them. Kudos to Fayetteville DriveTime. ❤️❤️❤️

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    Everyone was very kind and helpful.

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    From the time I walked in I was greeted with a smile and asked how I could be helped today. I gave the name of my salesperson AMINA ** and from there I felt at ease . She was kind and thoughtful and very accommodating. My experience from beginning to end was very easy and moved along with accuracy.Thank you so much Miss Amina.

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    We love our car 2013 Ford focus. We had a great experience at DriveTime. They worked with my low credit score. All the salesman were very friendly. Would highly recommend to anyone. Thanks DriveTime.

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    Hands down the best experience I've ever had purchasing a vehicle. From the moment I walked in (Union City location) I was greeted by everyone making me feel like I belonged there. The process was fast and easy and I literally just sat there as they made everything happen for me. Great job.

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    Verified purchase
    Price

    Reviewed June 3, 2016

    I went to one of your locations yesterday. It was not the most pleasant experience I've had and believe me I have bought a few cars in my lifetime. You pride yourself/company on the guaranteed price you see is the price you pay on your website, and that's not what I saw at all yesterday. Your company insist on adding additional warranty packages to the vehicle which is not the price you see. If you don't add the additional warranty packages then your loan term gets shorter and shorter making the monthly payment more and more which is unfair and not reasonable. Also, I know my credit isn't the greatest but I am worthy of more than 16.99% APR. I know this because I have recently refinance my current car and was able to obtain a 7.64% APR. I WAS highly interested in a car on your lot but after the runaround I got yesterday I'd be glad to find the car some place else.

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    DriveTime
    Response from DriveTime

    Diedra,

    Thank you for reaching out to us. I’m very sorry to hear that your experience with DriveTime was less than desirable. We strive to make every customer’s car buying experience rewarding and pleasant. Please be assured that we use feedback like this to continue improving on our level of service.

    I understand your concern is with how we price our vehicles. We understand that many consumers are weary about how a dealership prices their vehicles, which is why we disclose our prices online and post them on every vehicle for sale at our dealerships. Our haggle-free pricing is part of the DriveTime experience for our customers and truly emphasizes our transparency with how much our customers will pay for their chosen vehicle. At the time of sale, we offer our customers the option to purchase ancillary products such as our extended warranty, GAP coverage, and SkyLink GPS service. While these products offer wonderful benefits, they are optional.

    Regarding your concern with the APR, DriveTime is the nation’s largest dealership helping people with credit issues finance or lease great vehicles. We do not compete on pricing, nor do we hide it. During the sales process, we provide every customer with what is called a “Federal Truth in Lending” disclosure. This document outlines the total cost of the vehicle, any ancillary products, as well as any finance charges that may be incurred during the life of the loan.

    I truly hope you may consider DriveTime again in the future. If there is anything we can do to enhance your experience, please feel free to contact our Customer Relations Department at 888-290-0148. Thank you for your time and I hope you have a great day.

    Respectfully,

    Tyler – Customer Relations

    Verified purchase

    Reviewed June 3, 2016

    DriveTime made it so easy to get approved for a new vehicle. I was approved in less than 5 minutes and purchased my truck the same day. I didn't even have to put a lot of money down to get into the truck I wanted. My husband and I are definitely happy with our purchase.

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    I rate my experience at DriveTime a 10. Anthony, Melvin, and Matt were all so inviting, well versed at what they do to accommodate the customers that walk through the doors to DriveTime. I will recommend any friends and family to DriveTime. I LOVE MY DODGE GRAND CARAVAN. THANKS GUYS. DRIVETIME IS AWESOME.

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    Verified purchase
    Staff

    Reviewed June 3, 2016

    Sierra ** was very helpful and did everything to get me in the car that I wanted. And every one of the employees at Drive was very experienced to take good care of the customer needs. Thank you DriveTime!!

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    Verified purchase

    Reviewed June 3, 2016

    Eric and Joe of Sahara DriveTime, you guy made the process of getting a vehicle very smooth for our family. We thank you for that. Our family is grateful for the wonderful DriveTime experience and would definitely recommend you to family, friends, relatives and colleagues and associates we have.

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    Verified purchase

    Reviewed June 2, 2016

    Thanks DriveTime for making this purchase so painless. A special thanks goes out to Austin ** for making this happening. All I could do was cry. I was in need of a car. Now I can get to my chemo appointments and don't have to wait hours before I'm picked up. Thanks DriveTime and Austin.

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    Verified purchase
    PriceStaff

    Reviewed June 2, 2016

    I really loved our salesperson (Mika ** - Houston, North). She took her time to help us find the right car and deal for us. The interest rate of course is crazy! But as with other people it's a situation that we couldn't avoid. It's day one so "yes" happy with the purchase but check back in 5 years!

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Thanks to Mr ** and all the staff who made the experience totally convenient and painless. I would highly recommend DriveTime to anyone who would be looking for an automobile. Again much thanks and appreciation.

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Working with Logan ** and Matt the GM was a great experience. I actually purchased from DriveTime because of those two guys!! Drive Time has nice cars and they are willing to help customers build their credit and give them a chance to buy a really nice car. Five stars.

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    Sales & MarketingStaff

    Reviewed June 2, 2016

    Possibly the best shopping experience I've ever had. Cars or otherwise. My salesperson went above and beyond to make my sale happen. Great job guys!

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Marly and Betsy was absolutely outstanding! I got approved instantly. I was in & out within two hours (usually takes a lot longer). These ladies were amazing!!

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    Verified purchase
    PriceStaff

    Reviewed June 2, 2016

    I love my new car. They were patient with me and helped me sort through options. Because they did that, I was able to find a way to cut my interest rates in half and payment time by 2 years.

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    Verified purchase
    Customer Service

    Reviewed June 2, 2016

    Corbin & Tim did a wonderful job! They made sure I drove away in a new vehicle that same day! Wonderful customer service! Thanks guys!

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Reginald ** was outstanding! He was very courteous and thorough. He went above all expectations. Thank you DriveTime Marietta for a wonderful experience.

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    The car we purchased is in very good condition and was very clean. The staff at Redbird DriveTime were very professional and very knowledgeable in dealing with potential buyers. They answered all my questions and hid nothing from me. I would buy again from them.

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Everything was handled in a timely and professional manner. Very pleased, yes I would recommend a friend.

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    Been a customer with DriveTime for almost a year and really love it. Wonderful sales people that made my purchasing a car a non-stressful process for the second time. Thanks!!

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    Verified purchase
    Staff

    Reviewed June 2, 2016

    I had the best experience ever and would highly recommend to all my friends. Very polite and professional with no high pressure. I was referred by my daughter who has had great service too. Beyond happy with my purchase and experience!

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    Verified purchase

    Reviewed June 1, 2016

    First time buying a car and it was a great experience. Zach was really nice and didn't make me feel any pressure picking out the car I wanted. They didn't make me feel stressed and worked with me as much as they could.

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    Verified purchase
    Staff

    Reviewed June 1, 2016

    I enjoy my visit at DriveTime. The employees was very nice and professional JJ, Ana was very attentive to our needs. I probably will purchased from DriveTime my next purchase.

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    Verified purchase

    Reviewed June 1, 2016

    I just recently purchased my second car from DriveTime. They were able to work with me and get me in another car fast after losing my last car. I would definitely recommend them!

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    Verified purchase
    Staff

    Reviewed June 1, 2016

    I was referred to DriveTime by my brother which he bought a vehicle as well. This was the first time that it did not take long to fill out the paperwork and not stay around a dealership all day long... All the associates are great and friendly. Would recommend anybody to go to DriveTime (especially on Atlantic Blvd in Jax, FL). Also, they have plenty of vehicles to choose from and would find whatever you are looking for.

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    Verified purchase
    Staff

    Reviewed June 1, 2016

    I have never been able to say buying a car has been a pleasant experience. That is, until purchasing from DriveTime. Everyone was extremely helpful, polite, and friendly. I love my vehicle and feel that I was able to make a good purchase with help of Lestainia and Nicole. I will definitely refer friends and will buy my next vehicle from this location.

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    Reviewed June 1, 2016

    They sold me a lemon. And ask me to pay for it. I only had the car for six weeks and the car cut off on me and they want me to pay for the repairs.

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    DriveTime
    Response from DriveTime

    Hello Keymo

    Thank you for your review. I first to want to apologize for any frustrations the needed vehicle repairs have caused. I understand how upsetting it can be having a vehicle that is not operating properly. I can assure you, all DriveTime vehicles undergo a full safety and mechanical inspection prior to being placed on our lots. These inspections are performed by fully trained and licensed mechanics to ensure the vehicles are in good working condition. However, even with the vehicles undergoing an inspection we are never able to predict if a failure will occur.

    It’s my understanding that you have been in contact with my department, Customer Relations in regards to this matter. Should you have any additional questions or concerns, please feel free to reach out to us at any time.

    I thank you for your time and hope you have a wonderful day.

    Respectfully,

    Philisha-Customer Relations

    Verified purchase
    Staff

    Reviewed June 1, 2016

    Vincent ** was amazing! He knew we had a long commute and did everything he could to help us before we arrived. It was a smooth transition. A far drive from where we live, but totally worth the drive.

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    Staff

    Reviewed May 31, 2016

    Very good people. Very reasonable. Helped out a lot.

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    Verified purchase
    Staff

    Reviewed May 31, 2016

    Friendly and very helpful. I don't have the best credit score but they found a way for me to buy a car. I would recommend DriveTime to all and I will. I'm glad I went there. I'm definitely happy with my purchase. I'm sure I'm not the first happy customer. I'm not easy to satisfy. So go to DriveTime you won't regret it.

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    Verified purchase
    Customer Service

    Reviewed May 31, 2016

    Customer service is horrible. Flew in to purchase a car, wouldn't come pick me up from airport and wouldn't cover cab expense. Salesman said he was going to fill the car up with fuel, car came back 3/4 full. Car breaks down within 3 days. Cannot reach salesman or warranty department via phone or email for 3 whole days. No information on what maintenance company is in network or out of network (on website) and of course I am charged $200 because the dealership that I have chosen is out of network. Remind you I broke down out of my home state.

    List of items that have occurred within the five days of having the vehicle: 1. Strains to come out of first. 2. Check engine light is now on. 3. Shakes heavily at 70 mph (on the drive home). 4. Engine oil life went from 70% to 41% in 3 days. 5. Fuel gauge fluctuates from 1/2 tank to a quarter tank. 6. The smell of something burning from the engine when at a complete stop. 7. The car will not go over 60 mph. Doesn't matter how hard you step on the gas pedal. It will sputter and shake violently until you let off the gas and speed drops below 58 mph. 8. Overheat light and engine light is now illuminated.

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    DriveTime
    Response from DriveTime

    Jerome,

    Thank you for bringing this to my attention. I am very sorry to hear of the mechanical concerns you have experienced with your vehicle so soon after sale. Please know that it is my goal to try and turn this around for you.

    I can assure you that before we offer a vehicle for sale, it undergoes a thorough inspection to ensure safety and reliability. However, as with any pre-owned vehicle, we have no way to foresee if future issues may arise. For this reason, every vehicle we sell comes with an initial 1,500 mile or 30 day limited warranty, as well as the option to purchase an extended warranty for further peace-of-mind.

    We always want to ensure that we are providing our customers with the highest level of customer service possible, and I apologize that you have had a less than ideal experience. To best bring resolution to your concerns, I will be reaching out to you in the next 24-48 hours. If you are in need of immediate assistance, please feel free to contact our Customer Relations Department at 888-290-0148.

    Thank you for your time and I hope you have a great day.

    Tyler – Customer Relations

    Verified purchase
    Staff

    Reviewed May 31, 2016

    Our car salesman was very patient and helpful. He listened to what we wanted and found us the exact car we wanted. His name was Malik and he worked at Laurel MD.

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    Verified purchase
    Staff

    Reviewed May 31, 2016

    The team at DriveTime made my buying a new family SUV a great one - will send friends and family to them for sure. Thanks again, DriveTime Team.

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    Verified purchase
    Staff

    Reviewed May 31, 2016

    Can't remember my order number but I did purchase the 2009 Chevrolet Malibu and I love the car. It is a perfect pick for me. The man was very helpful and the staff very friendly. I would definitely recommend them to family and friends.

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    Verified purchase
    Staff

    Reviewed May 31, 2016

    Staff was very friendly and helpful, very clear on all of the vital information. Gave me a variety of options.

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    Verified purchase
    Staff

    Reviewed May 31, 2016

    My best friend Christina told me about DriveTime and sure enough I drove off in a nice clean car. I wrecked my car and needed another fast and they met us at the door with cold bottle water. Must have seen the look on our faces. Thanks DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2016

    Great customer service. Charles was very professional and helpful.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 30, 2016

    I had an scheduled appointment to meet with a sales rep on Saturday. The week before I was called several times a day and emailed daily a week before my appointment... This was a bit annoying. I was actually pleased with the sales team the day of purchase.

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    DriveTime
    Response from DriveTime

    Hi Cyd!

    I appreciate you bringing this matter to our attention. I sincerely apologize for the phone calls you received before your appointment with us. I can understand how frustrating it can be receiving multiple phone calls and I will be sure to bring this feedback to the appropriate team’s attention. I am happy you had an enjoyable car buying experience and that our sales team was able to assist you in locating a vehicle that works best for you.

    Should you have ever have any questions or concerns, please feel free to contact our Customer Relations Department at (888) 290-0148 and a member of the team will be more than happy to help.

    Thank you and I hope you have a wonderful day.

    Respectfully,

    Philisha-Customer Relations

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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