DriveTime Reviews

My overall experience with this dealership was fantastic! The salesman Crisjon ** was a pure delight to work with. He was very professional and very pleasant. He took away the anxiety that usually goes with buying a new/used car and made the whole process extremely stress-free. He deserves a raise!! Great job Crisjon! I would highly recommend this dealership to all my friends.

These people are very nice. They listen to your concerns and give you your choice of vehicles. You don't have to buy the vehicle they want you to have. You can buy the 1 you want. I will be a repeat customer.

Was like family that took real good care of me. Lou ** was great. Thanks. :)

I had a wonderful experience at DriveTime. They did absolutely everything in their power in order to ensure that I left with a vehicle, and I could not have asked for a better salesperson Araceli or sales experience. I would highly recommend them to anyone who needs a vehicle.

Thank you so much Cameron **!! I have a new car because of you and all the help you gave me!! I'm so excited for my car. I recommend that anyone who is looking to buy a new car that they go to DriveTime in Gainesville, FL. Everybody in the Gainesville office is absolutely great!!

Hey. This is Robert ** in HBG, PA. I am very pleased and grateful for all you and your team has done for me. I thank you all for a great car and the hardwork. Thanks.

The employees at DriveTime were all very nice. They went beyond their duty to make this experience as easy as possible. My only complaint was the time there was so long, so don't take kids. Not a good place for them.

I love DriveTime and all the people who work there. Thanks so much for helping get into a great car!!!

No complaints. Excellent customer service.

Everyone was a great help! Thank you!!! Jarrett, Zachary, Terrence, Mr **. Teamwork - you guys are great!!!

Great customer service from Brenda and her co-worker. Very professional and courteous.

My initial contact was with Mr. ** and I felt very comfortable and was treated well. We left, slept on it a night, and came back in 2 days to purchase the car. I was waiting for Mr. ** to free up when I was ask by the finance lady to allow Kingsley to handle the deal. Nothing was completely explained to me about the tags, how they needed a binder from my Insurance company before I could drive the car home. My car was not cleaned up before I took it home. The windows were dirty inside and out and before I had the keys and the car was ready to be taken home I was moved to a center table so that Kingsley could handle another customer. David ** knows what customer service is and how to treat people.

Thank you so much to the entire staff at DriveTime Duluth!! Everyone was so helpful and friendly! Kamar ** is a great salesperson that I feel went above and beyond the call of duty in helping me find the perfect car for me!!

Came in on Thursday the 30th filled out all the paperwork. The 1st of July I came in with the down payment and finished the paperwork. I was told I will have my vehicle the following day. I was put through a colossal runaround and my July 4th weekend is ruined. Thanks a lot Drivetime.

Everyone was super helpful and very friendly. They were able to work with our budget and get us driving in our new car on the same day!

My experience at DriveTime was as good as it gets. Staff was friendly and knowledgeable. Car was better than promised. I wouldn't hesitate to recommend a friend. Thanks Juan **.

The overall experience was positive. I worked with Dallas from the Arch Road location in Midlothian. Overall, I feel that he was attentive to and interested in my needs. He managed to stay collected when my wife's interests evolved. He transferred a RAV4 at my request, only to have my wife shoot it down...could agree upon. Dallas DriveTime did not give up on us and saw our sincerity. We closed the deal. We got the car we wanted. I would have preferred more time on explaining how my financing went up from 14K to 20K, but I now understand. I would have preferred a more understanding of closing fees, which add to the cost in the end loan overall. Insurance, insurance, and insurance.

My experience with Drivetime was great because of these reasons. They approved me for a Lease package that is awesome. The van I chose was located in Columbus Ohio and the Sales Agent went and picked it up. His name is Paul **, he gave great friendly customer service. He informed me of how their leasing program works and answered all of my questions. The Van drives great, but it had a pet smell. They even gave me a paid detailing voucher to take care of it. They really treat people with less than perfect credit with respect and kindness, and for this I would tell people with credit like mine that Drivetime is the place. Awesome! I was able to drive off the lot the same day???

I had a great experience with DriveTime, and they exceeded my expectations as far as dealerships go... Thank you...

I had a great experience at this location.

Everyone was so helpful, patient, and nice. This was a big deal to me and I really appreciate how well I was taken care of. Frances ** was the best. I will definitely send my friends and family to him.

I had a very pleasurable experience at DriveTime. Everyone worked so hard to assure I left with a great car that fits my budget. I definitely would recommend DriveTime to anyone looking to purchase a car.

Drive Time 6535 Winchester Road, Memphis TN - Terrell ** was the best! He made the car buying experience easy and was done quickly. The staff was professional and I would recommend this dealership to all of my family and friends.

I had excellent service. Jr keep me in good spirits. Best service I had. And my grandkids keep driving me crazy and Jr keep them busy. I would recommend a friend for sure.

I bought my vehicle at LAUDERDALE LAKES 2300 N STATE RD 7, LAUDERDALE LAKES, Florida 33311, (954) 331-6210. My salesperson was ** and **. Very polite and helpful when it came to Any questions or concerns I had about buying a used vehicle. The commercial was spot on when they say, "We will get you a car the same day." Helped me the best as possible with a down payment and credit check to fit my needs to getting my the best vehicle for my budget. I would recommend my family and friends to this location. Great service and great attitudes. Best car dealership in south Florida.

We just love DriveTime. They are super nice and make sure to get you what you want!!! Awesome.

Sudan ** and all staff that I worked with were very knowledgeable and helpful in finding the best suited car for my needs for the most reasonable down payment and monthly price. I would recommend this location to anyone looking for a new vehicle.

Excellent customer service Jarrett ** was very helpful and nice. Everyone was nice. Good staff.

Edwin ** and Victor made my experience easy and took the time to explain my options and questions because it was first time doing business with DriveTime. Because of their customer service I plan to get my next vehicle here. Thank you.

I don't want anyone to think I am overrating this company. But I was devastated with the loss of my car in the flooding in Rainelle, WV just 1 week ago tomorrow. I didn't feel like having to pour over all my financial history with a bank loan just to get into a car, which is part of my job. I told them what I was looking for at DriveTime, and they pointed out several options for me and the budget I had to work with. The staff were highly knowledgeable and really got me in the car that best suited me and what I needed. I also put down a down payment for my daughter at the same time, because she had lost her car as well! We are both thrilled to pieces. I highly recommend DriveTime to everyone who needs a car in a hurry.

We bought a 2013 Suzuki Grand Vitara from Darrell ** yesterday. He was very patient and kind. He worked with us most of the day. At no time did I feel the pressure you get at most dealerships. I would highly recommend you giving them a try!

I would like to say thank you to the employees at the W Wendover DriveTime. You all were very nice and pleasant to work with. If I hear of anyone needing a car I will send them to you all. Thanks again.

Got a super car... thanks to Devin...

Started having trouble after first 5 days with car. Took it to have it checked out, was told nothing wrong. Now 4 months later brake sensors bad!!! Told by one place thermostat housing bad, air compressor leak by one place. Told to take to dealership. They found nothing wrong now. I HAVE TO PAY DIAGNOSTIC FEES!!! RIPOFF DRIVETIME AND AEVEREX.

My dealer (Mark) was very friendly and the whole team went out of their way to make sure my time was well spent. The vehicle they found for me later saved my life! Would recommend to anyone looking to buy a new car!

Don't buy a vehicle, a car from DriveTime!!! I brought a Volvo XC90 from the location in Temple Hills. All their vehicles come from the auction. They are sold as is. That's why they make you purchase the extend warranty. I'm really upset with them, the lemon I brought from them -- this vehicle. The 2nd day the tire blew out while driving on the Highway 66. Ok they replaced the tires, had the tires put on. Back on the highway driving and the people that put them didn't tighten the nuts so one of the tires went riding past while I was on the highway. It's a lot more things that need to be done, and DriveTime I'm really not impress with. So yesterday I was driving the truck. Started making more noise driving and some part flew off and I was unable to drive my vehicle. I have pay for a tow truck three times within 30 days. My family and friends are just giving me the blank stare because I bought a lemon. Stay away if possible. Bad customer services.

I purchased my 2013 Ford Focus on October15, 2015 from an establishment DriveTime. The car was purchased used, with 90,158 miles on it. The salesman informed me that the car used to be a rental and that there were no problems with it. On October 17, 2015, I noticed that the service light was on and around the same time I noticed that the car was having a hard time switching gears. I called Aeverex, the warranty company for DriveTime. They advised me to take the car to get a diagnostic and referred me to Williams Automotive in Las Vegas. I went back to DriveTime on October 19, 2015 to see if there was another car there that I would be interested in. Unfortunately, the only car I was interested in was in California, and they stated that they could not do a transfer to another state. The salesman that sold me the car was off that day, so my only other option was to go ahead and get the car repaired.

I am so proud that Brandon at DriveTime got me into my car. I want to say everyone there was so nice and friendly. Loving my car and special thanks to Brandon **... For getting me into my car... Will definitely tell everyone who's looking for a car to come to DriveTime.

Everyone was very nice and helpful in our purchase of our truck.

Van ** did a wonderful job at making my car buying experience short and simple!

Purchased a 2014 Volkswagen Jetta with just under 37K miles from DriveTime on May 4, 2016. The engine light came on the 3rd week of having the car. We called the Volkswagen dealer and spoke with a service man who informed us to ensure the gas cap was on tight, which we did and that did not solve the problem. A few days after driving off the lot, I tried turning on the wiper fluid to wash the windshield and it did not squirt fluid out and the wipers made a very loud clicking sound when turned on. The next problem we notice in week number two, when starting the car it would not crank. I had to turn the switch over about 4 to 5 times for it to start. We then called Volkswagen and they said that could be an electrical problem or a problem with the starter.

My sales lady Arlene was really great and very professional. She was really helpful and nice to my family. Tim was also very helpful with any questions I had. This was a great experience. Thank you all.

Anthony, Carlos & Terrence went out of their way to put me in a vehicle without a care as to them closing in one hour. They stayed and completed the transaction with smiles on their faces.

My experience with DriveTime was excellent. I recommend them highly. See Jonathan ** very good salesman. He got me in a very nice vehicle. 2014 Jetta only 43,796 miles on it. I enjoyed my vehicle.

I walked into DriveTime hoping to get a nice car while trying to be as open minded as possible. My salesperson was Theo. He was very nice and professional. Chris was also super!! I'll definitely be recommending friends and family. Thanks much :)

Best, most pleasant experience working with the team members at DriveTime Knoxville, TN. I love my Town & Country van, the grandkids are going to love riding in this on vacation in July, with the swivel seats and table, 2 DVD screens. Thank you.

DriveTime staff in Temple are the best. From the moment you walk in the customer service is on fleek. I love my vehicle.

I was very pleased with the service I received. Ramon was very polite and patient with me, I had a lot of questions and he answered them. He did not pressure me into something I did not want. For instance, my heart was set on a truck, but I could not afford the payments, but I did NOT want a car. So he found some SUVs that was in my price range and we looked at them and I feel in love with the Jeep Liberty. Ramon and his manager made it possible for me to purchase it and I could not be happier. Thank you DriveTime.

The entire experience was so wonderful. I need a car for the past month and I was dreading going through buying a car. But now I feel silly, your salesman Sherman was GREAT! This morning I drove my new car to work with a SMILE! Thank you.

Edward "Rick" ** was very polite and patient with me when I asked him questions. And I want to Thank You DriveTime of Riverside for helping me get a car. I will recommend my friends and family and tell them about my experience.

In October of 2014 I took out a loan with Drivetime formerly known now as Bridgecrest. I always made my bi weekly payments on time never had any issues until recent. I was in and out of the hospital due to having a ovarian cyst and now I'm on leave of absence due to having kidney stones and a kidney infection. I started falling behind on my payments and I called in to ask for help and a extension on my loan or work with me as far as billing date arrangements and empathy from the company. I didn't not receive no sort of understanding or willingness of help. They're very misleading. One day one representative tells me one thing, the next time I called in the next available representative tells me something else. Very confusing and I feel very mislead. I'm highly upset.

Super sales staff. Marcos was outstanding. Super friendly. Found what we was looking for. Outstanding experience. Very well staff that goes up and beyond your expectations. Great job. We recommend everyone to visit. Very happy. Thank you DriveTime.

Everyone was nice from the start to finish. Treated us good. Went over the whole car & how it works. Made sure I knew how to operate the jeep before I left.

Good job. Had a good experience and wouldn't mind coming back.

Experience was great! Went smoothly and everyone was very professional and customer service friendly. The only thing I had a complaint about was having to buy my own floor mats because the vehicle did not have any which cost me $60 on eBay. Again, nice staff.

DriveTime was able to get me driving the same day I walked in, I don't have credit nor did I have a co-signer. I went in with a 1996 Mazda and walked out with a 2008 Mazda. This place takes trade in's and only goes off of your income. There is no pressure to buy - it was easy, friendly and delightful. I was very grateful the day I walked in DriveTime. Thank you to everyone that assisted me on Saturday 6-25-16.

Everyone extremely friendly. Timothy and Christopher were the best. They did their best to get us out as soon as possible. Thank you for your help.

My wife and I just bought our second car from DriveTime. The experience was delightful. The staff was courteous, respectful and understanding. They answered all of our questions and made sure we were comfortable with our purchase. Thank you again to Bryan, Chris and all at DriveTime (Florida Ave) in Tampa! You're the best!

The experience @ DriveTime Miami FL was well with the trip. Jose, Jurgen, and Derrick were extremely friendly, polite, and extremely helpful. This was the most painless car buying experience. I 100% recommend this location and these fantastic people. Thank you guys!!

The easiest purchase and friendly sales agents and manager. I would recommend friends. The vehicle is amazing. Excellent quality purchase.

Deal was better than I had hoped. Staff was attentive and knowledgeable.

Joseph, James & Eric at the Irving, TX location were all just TERRIFIC. I wish I could give more stars, I made sure to let everyone know my car came from DriveTime. You guys are awesome!!!

I had the best car buying experience of my life at the Northwest Houston location. James ** is a very knowledgeable professional. He made the experience exceptional. I would recommend DriveTime to everyone. The process was lengthy, but, painless. I'm very pleased with my 2014 Chrysler 200.

My experience was amazing. The service was above and beyond. Van and Jeff were very knowledgeable, honest and helpful. I plan to return for a second vehicle in the future and will recommend DriveTime to anyone. :)

Treated very professional and courteously. Salesperson walked me through all the information. Car is wonderful! My wife loves it! Well-maintained and so far everything operates as it is suppose to. Glad to get the extended warranty. I don't anticipate any problems in the future but it is nice to know, with my regular maintenance, if something major happens, I have a warranty to take care of it. Life has many unexpected turns in it that doesn't always leave sterling FICO scores, so I appreciate the respect and second chance I have. I look forward to coming back in a few years to see if I get a break on the interest rate. :) Thank you!

Zachary ** was very helpful. The car we wanted was being sold to another family while we were there so he located another one in Mesa and picked it up and brought it back so we can take a look. An hour later we were driving away with it. Pleasure doing business with DriveTime.

I had Michael as a salesman and he was great. I have two wild kids and he was great with keeping them calm while we got all the paperwork done.

Everything started out so good then everything took a left turn. Something was wrong with the door and I understand it was not their fault but the following up with me was poor I had to keep calling so I felt like customer service was not a big thing to them.

I went to DriveTime in need of a car. It was my 3rd car lot that day and I knew it would be the lucky one for me because when I got there I was greeted by Logan who is also my best friend's name. Not only was he polite but once he got my information of what I was looking for and what I wanted to pay instantly he found me the perfect car for me. I never had a car higher than a 2006 before so him letting me know I qualified to get 2014 and it had low mileage was Awesome and as we did paperwork he let me know more about Hyundais and what I needed to do as my next step and Matthew was very helpful too. OVERALL DRIVETIME GAVE ME A GREAT DEAL. GREAT SERVICE. THANKS.

We came into DriveTime not really expecting but to leave with a car. As soon as we entered the building Tylor approached and greeted us and asked a few starter questions to gain a little knowledge of our situation. The process was quick and painless and never once did I feel pressured to buy. Everyone seemed to truly enjoy their respective jobs and just wanted to see people in cars without regard to a commission. I will purchase from them in the future. Everyone in the Huntsville location was great but my rep Tylor is awesome!!

From my initial contact online, setting up our appointment and then meeting with Takei and Jameson – I have nothing but praise for your company. Customer service is the best! I will be sending in several friends to purchase their next vehicle.

They were very helpful and patient while trying to make it work with my situation. I appreciated it greatly!

Man this Carlot is the bomb. If your credit is jacked up still go your income is really base on your car and I still had a loan on another car. Please be patient and take the day off 'cause they really go out and beyond to get you in a ride that you want. I promise...

My experience at DriveTime was great. The worker made it feel like it was the perfect place to purchase a new car. They never doubt you, they are great with every customer that comes in by welcoming them to DriveTime and offer them refreshments. DriveTime in Montgomery is an amazing place to purchase a car.

I had a great experience buying my car! Everyone was so nice and Brandon who helped me was soooo great! He answered all of my questions and he did it all really fast since I had to work. It was so great. I would go back and recommend to my friends!

Before going into DriveTime I was a little skeptical about what would happen, I've dealt with previous dealerships and they always push for you to buy something even after you say no. As soon as I walked in I was greeted with smiles and helped on the spot with little to no wait time. I had an appointment just to review how much I would need to put down on a vehicle and although I did not have enough for the specific one I wanted, I was shown other similar vehicles in which I could have gotten. I did leave to think more on it and make my decision. I then made another appointment and they worked around my schedule.

My wife and I were looking into a car at another lot 35 min away. The associates were awesome in helping us see the car. They went to the other lot to pick it up after we test drove 2 other cars. After a bit of indecision we chose the one we wanted, but at the price of keeping some of the staff in the office well after closing. The people that work for DriveTime are great - never pushy, always helpful and understanding.

Every person at DriveTime was helpful, pleasant, and wonderful to work with. ** Jr. was exceptional.

I was very pleased with Leah and the staff at DriveTime. Everyone was helpful and friendly and I love my new car.

Got us in a basically brand new car for 0 down! Definitely would recommend them to anyone! Ryan at the Marietta location is awesome too!

They were amazing and fast. All staff was very nice and patient! I would def recommend DriveTime to friends and family.

Courteous, friendly salespeople. Good experience.

The staff is nice and answer any questions. And the most experience. Good customer service.

Had a great experience. Love the 2014 Ford Fusion that I chose. Little they could do better. Would be great if vehicles came with floor mats, owner manuals, and second set of keys. Have no complaints.

We like to that Ron ** for being a great sales person. He and everyone else that were dealt with were awesome. Definitely, I will recommend you all to everyone I know. Thank you.

Our experience with DriveTime was simple and easy! My husband works out of state and when we found the car we wanted Kayon and the managers at DriveTime worked with us so we had all of our papers ready to sign when he came back to town! We love our Expedition and couldn't have asked for better service!

I went in yesterday to trade my Camry. James went above and beyond as well as the sales manager. They stayed 2 hours past close. Got me an amazing deal and awesome trade in value. I recommend them to anyone. Just phenomenal service.

The black lady with glass and red lipstick that work there behind the desk when you walk in the door was real nasty and disrespectful. She roll her eyes at my mother, gave my husband and I this look like we didn't belong there. She was not nice at all.

Everything about the experience we had with the sales associate Aracely was fantastic. Didn't feel pressure. Just felt like I was talking to a friend while car shopping. I would recommend DriveTime and Aracely to people I know.

I can not be more dissatisfied with DriveTime as a company. It's been problem and after problem since day 1. The ONLY positive thing I can say about DriveTime is yes, they did get me approved for a car when I was working on my credit, but I would have been better off waiting and saving my money instead of investing it into this money pit of a car. 20 minutes after driving off the lot, the check engine light and two other lights came on. I didn't even make it home!!! I called back the dealership where I just put almost 1000 dollars down on this car for a lease and they told me I would have to contact the warranty company and take it up with them.

My experience at DriveTime was a wonderful one, the first vehicle I looked at actually ended up being sold the next day. But my salesman, Steve kept in contact with me regarding vehicles that I might be interested in and once I found one I liked, he made the buying process easy. I never felt pressured and he answered all my questions and made me feel comfortable about my purchase. Anyone looking to buy a car from DriveTime in Jackson, MS I would highly recommend they go see Steve **.

I purchased a vehicle on Friday and the vehicle would not start the very next day. However I spoke to customer relations and they handled the situation accordingly.

The people at the Gladstone dealership were GREAT, very kind and courteous. It was like family. Kay ** was especially kind and helpful and she got the job done with finesse... Thank you sooo much for the great service!!! P.S. I love my new car!!! :D

Everyone was very helpful and work at my speed with finding the right car for my needs. Could not speak more highly about all three sales people at both dealerships that help me over the 3 weeks. Would highly recommend DriveTime to someone looking for a good car and a painless experience.

I had a wonderful experience from beginning to end with DriveTime. Everyone there was friendly. The sales representatives were professional and worked with me to keep my monthly payments in the range I felt comfortable with. Thanks to all the professionals at the DriveTime location in Jackson, MS!

I am very pleased and happy with the service I got and very happy with my purchase.

Overall, I say my experience with DriveTime was great. Lot of friendly staff who are knowledgeable about the work. My only complaint is there's a lot of sit around and wait. Why is this when there are MORE than enough employees?

Service was quick and easy! Got approved for a beautiful car. ❤️

The staff and salesman was great to deal with but I wish I would have been given more choices.

The service was very good.

I absolutely loved doing business with DriveTime. Nice people. I will recommend to anyone.

Staff was very friendly and helpful. No one was pushy, and I got the car I wanted without too much hassle. Shout out to Latanya and Billy at the Mobile, Alabama location. You guys were great and made it happen! I will be recommending DriveTime to anyone I know.

I was very pleased with how much they were able to help me. I first was speaking to Kiet and he did the paperwork over the phone so I didn't have to take a long trip to the Tucson dealership. I was unable to purchase the vehicle from Kiet, but Herbert was extremely helpful to finish off the process. I ended up getting the vehicle that I wanted at a payment plan that I can afford.

Might have bit of a little more than I can chew but it was a great idea and you guys do rock making it super easy.

It was a great experience at DriveTime. This being the first car I have purchased and they made it incredibly fast and easy. I got the car I wanted and they were more than happy to explain and answer any questions I had.

I was so nervous. At 41 years old this was the first time I had ever bought a car by myself. Everyone was so friendly. The GM was awesome! The salesmen were knowledgeable and answered all my questions without being irritated cause I asked a ton. I felt at ease after awhile and I truly feel they helped me make the best decision. I look forward to working with them in the future and would definitely recommend to friends. Thank you!

We stopped in at your Conyers location to basically check out your company and what we could work out in regard to purchasing a vehicle. We were greeted at the door and introduced to Mr. Ronnie ** who in our opinion did an outstanding job in helping us to purchase a vehicle. Ronnie was great and we hope to refer friends and family to him. We also had some dealings with Jeff and he was outstanding in explaining everything to us. Overall, a excellent experience.

Reginald ** is an awesome asset to DriveTime. Excellent Customer Service.

We had a great experience at DriveTime buying our car. There were so many quality cars to choose from. Financing was super easy and the store is child friendly.

Great Service from Darrell and Eli. They was very helpful and professional and I refer anyone to this location layer back atmosphere.

Good customer service and good staff.

I believe Myra, my mother, and I made the right choice and chose you guys. Thank you once again.

Great experience, best car buying experience ever.

My sales lady was amazing. She made everything go smoothly. My only complaint is it took 5 hours to sign my contract.

The process was very fast and efficient. I received the vehicle I wanted with great payment structure. My host was knowledgeable and had awesome customer service!!!

I received excellent service at the Glendale location in Arizona. Cody was the sales guy who helped along with Craig. They were thorough and made the process seamless. Appreciate the team efforts at this location.

Service was excellent, salesman Steve was awesome and manager Mike was awesome. Would recommend to a friend.

I bought a car last year from DriveTime, was told there were no issues at all, and they required $5,000 down, which I paid. My car has been in the shop 3 times for major repairs. Thankfully I have the warranty! Now the kicker, 1 1/2 years later, I owe almost as much as I paid for the car! I'm upside down $8,000! Be careful with this company! Yes, you will be approved, but the finance terms are insane!

I called them this morning to get help and I told this one lady that I'm hard of hearing, I have a hard time understanding a lot on the phone and she was being very rude and she hung up on me. I really want to get a freaking loan and I'm actually furious that this happened to me. They need to learn how to be like no problem, I will email you instead. That would be very helpful. GREAT CUSTOMER SERVICE (sarcasm).

I wish I could have kept my 1st car choice. Only had it not even a full 2 days. The wait for in network services is too long for a person who has a job.

Joseph was a great salesperson. He was polite, funny and honest. I would definitely work with Joseph again!

Stephen was straight to the point, he didn't inflate or try to improve the reality of what you guys do for people. Everything about what you guys do was understandable the first time. My wife was jumping back and forth between 2 cars and he didn't even break a sweat at her requests to look at them over and over again. When it's time to upgrade her car we will be back.

This is without a doubt the biggest Mickey Mouse run organization I've ever done business with. The car I purchased is so upside down I can't trade it for a brand new model with all the rebates. That's bad!!! I am 7500 over book value. Then you look up and find that it was declared a total loss in Miami, FL. Couldn't even sell it down there. Lastly, I had to get 915 dollars worth of repairs to the car, I asked them to roll my payment to the end of the loan cause after the repairs I wouldn't have the money. 6 weeks later and 12 times sending receipts in and they still call me every day to schedule that payment. HAHA. I am to the point of driving the damn car back to the lot and walking away. I am in contact with Dale ** (investigator) to try and get this fixed.

Great experience. We went to two dealership and was turn down. Thank so much for helping us Felicia ** and Michael **.

I spent two times of half the day at the dealership hashing out the financing on my vehicle, which seemed excessive. I understand I have an atypical employment situation, but I thought all of that was resolved on my first visit and left a deposit on a vehicle. When I returned to complete the purchase there seemed to be a disconnect between my prior visit and finishing the sale with a large lack of communication between the two managers handling the sale, each on different days. (Ebony and Jerry) I felt like I had to start all over again with the approval which took about 5 hours to complete. I was getting pretty frustrated with the excessive amount of time it took to finish up the sale.

Bought a 2011 Nissan. My salesperson was Clint. He was courteous and put me at ease immediately. What I really liked about Clint was he was upfront and honest. I will recommend to my friends that DriveTime and sales associate Clint are excellent.

Carlos and Joe gave amazing customer service and support! Not only did I get approved and a great price but I got the vehicle I wanted too!!

This is my second vehicle with DriveTime and just like the first time everything went smooth. My saleswomen Mika was very helpful and knowledgeable. Keep up the good work.

My customer service as a customer all employees are awesome! I would always recommend friends, strangers, social media to purchase a car at DriveTime especially at the location on North Tryon. Please give Brandon, Darryl, Lavell, Karen & John a special shout out. You guys are outstanding. Thank you.

The service and sales people were so very awesome. Words can't explain how we were treated. From the Management to the sales people, from the women whom gave our son popcorn, it could not have been a better experience! Clean store, great personalities. Awesome people! We leave DriveTime in our new family car! Thank you Irving Superstars! Thanks in advance.

We had to return a van we purchased and choose another one. Our experience was fabulous. The staff on Havana did an excellent job. Joe was courteous, attentive to our needs, and everything was done efficiently and quickly. Thank you so much.

I had a very good experience with y'all on buying my new truck. Everyone was very considerate and helpful to me and everyone was very friendly and kind. I will be telling everyone I know to go to DriveTime to find them a car in a friendly environment. I really enjoyed my experience.

Very professional and friendly center. Every was very smooth. Personal. Really understood my need.

The customer service was awesome, friendly and most of all they answered all my question and explain to me all I need to know about my car.

Thank you for all your help, professionalism, and being so friendly. You really made my experience something else. I will recommend you to my friends and family. Thanks.

I love that I got a car after so many places I have tried to get a car! It was simple process and down payment was perfect! Tim was the best and was very helpul in finding me a car! He deserves 5 stars - perfect score! I recommend DriveTime to anyone!

Norm was my sales associate. He was great and helped with everything. I recommend him to anyone who wants to buy a new car!!

The salesman at the Cassat Ave store was helpful. My problem is I just bought this vehicle and was told at dealership the mechanical issue that came up was resolved and I didn't get my SUV until after 5 p and I drove to my mother's house with no issue about 8 miles from dealership and when I went to leave the car started and then went totally dead. I called the dealership and was told by the person answering the call that I needed to call my warranty company. IT'S BS FOR ME TO HAVE TROUBLE WITH CAR THIS SOON. And why after I just spent 1000 dollars for this vehicle as a down payment. I am not happy and have not been able to enjoy the experience but of my new to me car. Thanks a lot.

I had a very good experience with buying my jeep from DriveTime from the 1st day I applied to the time I picked it up. I also like the fact that they allow you to pay down on the down payment. No other place I know of lets you do this. It is good for people who can't pay the full payment at one time.

We just pulled our (new to us) 2013 FIAT 500 Pop in the garage and we couldn't be happier. Cute little car for a decent enough price. Erika and team made our buying experience pleasant and easy going. No high pressure sales here. You pay the price on the window, no more, no less. I do wish the car was clean and detailed before it was handed over to us as it was very dusty and full of dirt/crumbs on the inside. Other than that we would recommend Erika and the folks over at DriveTime for anyone that needs a car fast without the hassle and pressure of other dealers. Keep up the great work guys and thanks for everything.

Everyone at Drivetime was amazing! The staff was very pleasant and easy to talk to. They explained everything in depth and were able to answer all of my questions. I'm very happy with the car they helped me to purchase and look forward to referring others.

All the staff was very friendly. Daniel was a pleasure to work with and very helpful. I couldn't imagine having a better experience purchasing a vehicle. I will definitely recommend DriveTime to everyone I know.

My experience with DriveTime, specifically the Round Rock, Texas location, was extremely positive. My sales advisor, Ateka **, made me feel comfortable from the moment I walked in the door. Everyone involved was professional and friendly. In just a short amount of time, I was driving away in my perfect new vehicle!

Everyone I spoke with was very helpful and polite. I went in with an idea of the car I wanted and they helped me get into it, answering all of the questions I had about the vehicle and my payments, and how and if I'd be able to get ahead of my payments. Great car buying experience. Thanks guys!

My entire experience from beginning to end dealing with several employees was great. Everyone was a major help in getting me into my car, which I love! Thank you... Thank you... Thank you.

The car was taken back and I assumed it was to be cleaned before we left but it was brought back in the same condition as the test drive. Also was told that they were going to the gas station to put gas in car but I guess I missed that part. Same half tank in car as there was for the test drive.

The staff at Petersburg were very sincere and helpful. It was a rainy day and staff still put forth a great effort to check out the 2013 Chevy Cruze for any problems. Although the Cruze is a popular car, Petersburg had just the 1 for me. Thanks guys.

Getting a car from DriveTime was one of the best car buying I have ever had. They didn't have the car I wanted in Conyers so they looked at other location for it and had it shipped to their store.

Would highly recommend! Zack and JP made this an awesome car buying experience!

Justin was awesome! He helped us get exactly what we want and answered every question with a great attitude. I can't believe how easy it was and how much DriveTime has to offer. I'm so happy with my car and it was in perfect condition. I recommend this dealership to everyone!

Greg and JJ were awesome and very helpful!! Would recommend to anyone looking for a car! I love my new car!!

The service that I received was really phenomenal. The representative that helped me did a wonderful job getting me into my new car. I am very appreciative of the hard work and time that it took to help me on my journey to having a good feeling of knowing that on my birthday I was able to get a car.

I was very pleased with the quality of car choices my daughter had to choose from. We have been recommending you to friends and family.

I was welcomed. The second I walked in they treated me with respect and made sure I was comfortable. It's all around perfect score for this location.

2011 Chevy Traverse - Although it was quite a lengthy visit Dexter got me into the vehicle I wanted and the price that worked.

This location is absolutely the best!!! Service was quick and all my questions were answered. The staff was so friendly and even engaged my 3 year old. No haggle no hassle. I loved it!

Yesterday I purchased a 2012 Chevy Cruze from DriveTime and had a very wonderful experience. I walked in, was immediately greeted by an associate and was told who I would be speaking with next. As soon as my salesperson was available, I was sat down and spoken with about my possible purchase. I was set up with Aaron and he was very friendly and informative. He spoke with me about the application process and was very knowledgeable about the process which put me at ease about the whole transaction.

Matt ** was awesome, explained the car buying process completely and helped us choose the best options and vehicle to meet our needs.

Zachary was so very nice to us. He worked with us till we found the car we wanted. The people there was very nice and friendly. I would recommend everyone to go to DriveTime... they are the best. Keep up the good work.

My experience at DriveTime Fairfield was wonderful. The entire staff was very professional and so kind. The atmosphere was so pleasant. Working directly with Chris ** and Maurice was great. They were knowledgeable and very helpful. Definitely 5-star service and I recommend DriveTime Fairfield to anyone looking to purchase a good reliable car with a good reliable company.

On the phone call with Bridgecrest I gave an overall rating of 3. I really wish I had said 1. This was by far the worst car buying experience I have ever had. I am happy with the eventual car that I ended up with but it is not the one my wife and I wanted. Same price but for some reason the car I wanted was an additional 1,000 down.

I stopped into Drivetime's Southwest Freeway location in Houston not knowing exactly what to expect, but from the moment Aarik met us at the door we were treated with upfront, honest, and transparent service. Everything was explained properly, I never felt like my time was wasted, and I ended up with exactly the type of vehicle I came in looking for. Thanks again!

Very professional and respectable.

I was very pleased with the attitude and politeness of the staff there and helping me with the best possible solution to getting me in a truck. Awesome staff!!

John ** was the most AWESOME, FRIENDLY, HELPFUL associate EVER! I have bought other cars and felt very pressured. Not here and I had problems getting insurance to print and everyone was sooo patient and worries about me. They took care of me until Ali drove off with my car. HIGHLY RECOMMENDED.

Everything was great, there. I'm happy the process went fast and smooth. Thank you guys again!

Thompson was incredible from start to finish. The finance group was amazing as well as your office staff. Great working with Drivetime.

I will recommend ANYONE looking for a car! You all went completely out of your way for us. When we broke down in our trade in, when we thought we had all the paperwork, our awful time issues because of a move and our family, we were still able to get a van that is EXACTLY what we wanted and needed for our family! My DEEPEST thanks to Brandon! He really did do everything to make our experience great! Thanks so much!

Fast, very friendly staff had us in and out in a little over an hour. Was quick and prompt in helping us locate a new vehicle.

DriveTime gave me a chance when no one else would. Thanks DriveTime.

Mr. ** provided excellent service.

This place blow my mind. From the time I walked in I felt like family. There was no confusion at all. I had bought cars in my time but I never had a good time buying a car like I did here. Mr. ** kept me informed all the way. Thanks DriveTime!!!

Poor customer service. Poor time management. Poor interpersonal skills. No eye contact. Poor rationale for needing a cosigner. Not informed on government funds. Slow turn over time. Long wait times. I was not pleased with my experience. It was a long uncalled for, dismissive, rude, and unprofessional experience that I am unlikely to pursue again. The sales personnel did the best they could but seem to have poor management and effective training.

My mother and I visited DriveTime on 06/16/2016 and agreed to and signed a contract for 5 years for the purchase of a 2008 Subaru Outback, Vehicle Identification Number **. We were assisted by sales advisor Steven **. Our experience was the best I had ever experienced with a dealership. The staff was very kind, friendly, and knowledgeable and did exceptionally well with helping us choose the vehicle that we needed and could afford with a down payment that was very suitable. I would recommend DriveTime to anyone looking to purchase a used vehicle.

This is my second vehicle with DT, and while my first experience was less than pleasant dealing with my home/local DT location, I found the car I really wanted. However, it was 10 hours away at another DT location. Made all the calls and sent all info needed to minimize the time upon arrival. We arrived completed all the paperwork and was on our way home in no time. Six month later here I am needing another vehicle (not due to any issues with first DT purchase) and once again my home/local office was of no assistance. Set out for my search and found what I wanted, this time only 6 hours away. After a bit of back and forth and a few delays (totally all on my part) I arrived at the DT location, begin the process only to find the location had not called my home state to calculate proper and accurate taxes/fees/shipping charges etc & the key to the vehicle had been replaced by DT location yet NOT programmed.

Rasheska and Reuben was AWESOME!!! Rasheska really made me feel comfortable and was multitasking with me and another customer. I was in and out in less than an hour. Great service!!

Colt was great. He made sure all my questions were answered and I was happy about my decision. Was quick and painless.

Matthew and Ryan are AWESOME! They worked so hard and went out of their way to help me get in a car. Thank you both again.

I was waited on by Debbie from the time I walked through the door from the time I left. I was very happy with the services I received.

AWESOME! They deliver the goods. When the commercial says 'turn down for what'. Credit means nothing at DriveTime. They know how important a vehicle is. Service was great, staff so friendly. You do feel at home here. I recommend DriveTime.

My experience at DriveTime was amazing. I loved the energy and the caring people. Those people also got me in my new car and I really appreciate the time and effort that was put into getting me into a new car. I also want to give a special thanks to Mrs. ** for all of her hard work.

I just purchased a vehicle with DriveTime and I'm so happy and satisfied with my car, no one else would help me get a car but DriveTime gave me a chance and I'm forever grateful for that.

I am so glad I decided to go to DriveTime first to purchase my car. The process was so upfront and easy. I have been to other dealerships in the past and felt pressured but I never felt that with DriveTime. Thank you for helping me get into the very car I was looking for!

I am very pleased with the service that I received with you all at the Petersburg DriveTime.

I had a great experience with the DriveTime team... they were very helpful and professional

Best ever experience I have ever had. Didn't think I had a chance but Jessica in Greensboro made it happen. Drove home in my new 2011 Ford Fusion and absolutely love it. When you think there's no hope give DriveTime a try. They will make it happen.

I had an awesome experience. Monique helped me. She was very patient with me even though I changed my mind 10000 times. Everyone was very helpful. They explained everything to me until I understood well. Thank you very much for all your help in getting me into a car I didn't just like but one that I love. Would recommend DriveTime to anyone and will tell all my friends to go there.

The only exception I have is the car should have been vacuumed when I purchased it. The salesmen was awesome.

I really liked DriveTime in Montclair, CA because they were very helpful and tried their best to find me a car and I left very satisfied with my Nissan Versa 2014. It's perfect and what I wanted.

We had an awesome experience at DriveTime. I found a car I liked at a different location and they went and got it for us. The sales people were friendly and helpful. We will definitely be going back.

My fiance and I went into the store a few weeks ago and had shown interest in a vehicle that was no longer in stock when we had looked the first time together. But with some good help from Kaitlin and Sammy we were able to find something with similar interest and could not have asked for better service than what I received when I purchased my new vehicle.

Best car buying experience I've ever had. Would strongly recommend to everyone.

From the minute we walked in to the day we signed papers the whole experience was outstanding. We felt very welcomed. We were treated respectfully and understood our situation. Never made us feel less important because our credit wasn't good. Every single person (staff) was outstanding!!! Definitely will recommend everyone we know to this facility. Bye bye big dealerships, will never set foot there. #ForeverDrivetime. Big shout out to Mr Jerald ** 5???

Joseph and Craig WERE/ARE AWESOME. They made the experience smooth and not so time consuming. I am grateful and fortunate to have worked with both. Their fellow employees are also friendly and helpful. Awesome team in Glendale, AZ.

Hi my name is Josh **. I wanted to email you my feedback to my visit with morse rd Columbus Ohio location today. Me and my boyfriend was looking for a Ford Edge. We went to a outside car lot and got the go around. We work 6 to 7 days a week sometimes, and don't have time for (games). Well that's what that car lot did to us. Well I got to looking on Drivetime's page and seen my location didn't have the edge we was looking for, but the Cincinnati location did. So me and my boyfriend went to the morse Road location and told them that they had the car we wanted, what do we need to do to get it here.

In general your staff was very helpful. I appreciate the professionalism and attention to detail.

Yolanda helped me get into another vehicle yesterday! Great customer service, not pushy like most places, and willing to help. Thank you!

Well first time doing this. You guys at DriveTime make it look so easy. Was hurt giving up my van for $150 BUT LOVE MY NEW VAN. I thank you for your. The sales rep that deal with me was very cool, understandable. I would recommend DriveTime to anyone. Affordability is what people need and DriveTime you make affordable. Thank you.

I feel that without the help of DriveTime I really don't know if I'd even have a vehicle right now. Everyone there was great. The only criticism I have because I don't want to say complaint is that we were told the car would be a little over 19,000 but when we did all the signing it was almost 29,000. Everything was explained to us & we understand it's the interest rates but it would have been great to know this prior to the signing. All in all everything turned out for the best & everything went good. I will definitely recommend people to DriveTime.

Overall I am satisfied with the way I was treated. The sales person and the managers were very friendly and professional. I just thought the process was a little slow. I was a little perplexed when I had to wait for the staff to have a meeting before I could finalize my paperwork.