DriveTime Reviews

Hello, my name is Connie **. My phone number is **, date of birth **. I have a very disturbing situation that I would like to discuss. I had a 2008 Dodge Ram that I purchased from DriveTime in Columbus, GA in 2015. 2 weeks ago I was hit by another driver head on and my truck was totaled. Of course insurance paid out and the gap coverage is taking over to clear the total debt. This leaves me with no vehicle. So, I went into the dealership in Columbus, GA last week on 3-23-18 and was told BY THE MANAGER that I WOULD BE ABLE TO GET INTO ANOTHER TRUCK WITH NO DOWNPAYMENT just as soon as the check was cut from the insurance company.

Although I just gave a bad review of DT collection practices, I would like to say I have had some great experiences with Customer Relations reps. Last year my engine went out in my car and was in shop for over a month. The warranty company denied my claim to repair the car, saying it was my fault; however when I called CR they were able to negotiate with warranty company to get my car repaired. Also a week after getting car out of shop car needed spark plug repair; warranty company denied claim again because I was supposed to have spark plugs replaced after 100,000 miles, however I was given a used engine; DT CR advised warranty company to honor the claim. The reps I spoke with at that time were amazing.

Great customer service and very friendly staff. Helped me immensely and answered all of my questions. Staff really took their time to listen to all of my needs and get me the best possible deal for what I was wanting in a vehicle. Couldn’t be more pleased.

Reggie was very helpful throughout the entire process. He explained everything to us thoroughly and made the entire car buying experience very easy. I would highly recommend DriveTime and Reggie to any of my friends and family. Not to mention after we bought the car he personally hand wash the car himself. That is an extraordinary salesman. Thank you very much Reggie.

Dodge Grand Caravan - Mr. ** demonstrated professional proficiency and courteous respect throughout the entire process of helping me select and purchase the vehicle mentioned. Brian went out of his way to answer every question with knowledgeable insight. His understanding regarding the legal and logistical procedure put me at ease.

This is the second vehicle I purchased from DriveTime and I am very happy. They are always helpful, sincere and professional. They made sure that the vehicle I chose was perfect and that my monthly payment was in my range. I would definitely recommend to friends and family.

I had been to other dealerships and sat for hours haggling and being pushed towards vehicles that I did not want. My experience with DriveTime was so easy. I went in, told the gentlemen what I needed, what I wanted to pay and he made it happen! I was in and out in less than 2 hours. It was an amazing experience! Thank you for restoring my faith in car dealerships!

My wife and I went in looking for a vehicle to share within our budget. Christian was patient and very thorough. He truly worked hard to get us a car with payments we were comfortable with. We ended up leaving that night with 2 vehicles. We were very pleased with our experience at DriveTime and would recommend them to anyone.

The customer service that I received was amazing! The dealer was very friendly and helpful in finding a great car for me! I would recommend all my friends to try out DriveTime. I only wish that the inventory was bigger, but other than that I enjoyed my experience!

I was given only one key that works the other key was found in the glove compartment and it doesn’t open the vehicle. There was sticky residue on the window left from price tag that was not removed from the car.

Great overall experience. Staff very helpful and great customer service. Amanda was the best and helped the buying process go very smoothly. I would recommend the McKnight Rd location anytime. Your staff is the best. Easiest car buying experience that I've ever been through with a dealership. Thank you.

Purchased a great late model vehicle with low miles. My experience with Frederick and Nicole was professional and courteous. I did not particularly like the terms of your Drive Select program which I feel pretty disenfranchise most visitors, however, they explained the program explicitly. I do suggest however, removing that program, I feel that you will have a broader base of buyers. Because I almost left without purchasing.

I'm super happy with my new car. David was so nice and intellectual when it came to my ignorance of how to purchase a car. He was so patient and other employees offered popcorn while we waited. So amazing!!! I have never fell in love with an automobile until now!!!

One of the worst experiences buying a car. Three hours with different people coming and going, changing the numbers, not explaining things right, very frustrating. Paid more than the estimate, bought a warranty that covers nothing that has gone wrong with the car since then. I was in a little accident last week in the same place that this car had been in a accident before I bought it. I brought the car to repair and the mechanic showed me that the preview's repair was done by gluing parts of the car together with superglue and because of that I had to replace parts that would not have to, should the car been repaired correctly (Front bumper, side bumper, engine plastic cover underneath, all glued together with superglue). They did not check up the car before they sold it to me. They are not honest, charge a lot of interest and sell you cars with defects that you cannot tell until is too late. If you have any other option, do not buy with them.

Courtney and Greg were wonderful. They both were very polite and kind and went out of their way to make my wife and I’s visit a very pleasurable one. The 2007 Ford XLT Explorer we were able to purchase at a monthly rate we can easily afford is wonderful. Thank you again Courtney and Greg and Drive Time for having such wonderful employees.

I had an excellent and easy experience purchasing a vehicle at DriveTime. The sales representative had a non-pushy attitude, he listened to every word I said, and he helped to pair me with the perfect car. This is my second positive experience with DriveTime and I am pleased that buying a car was so easy and effortless!

Engine light came on one hour after I leave, then on the highway slowing down the brakes or something is wrong, for me to not really get the car I would to settle and this to happen is not acceptable.

Everyone was extremely professional and polite. They made my wife and I feel like family. I would highly recommend DriveTime to anyone looking to purchase a vehicle. The staff was extremely helpful with our vehicle purchase from explaining the purchasing process to how all the functions work on the car. Again thank you for a great car buying experience.

This was the easy process to buy a car. Felicia helped assist me through the entire process and answered every question. I was able to purchase a vehicle that I had always dreamed about, but never imagined I could ever afford. She helped me find the right car, and so, blessed to have worked with her.

I have bad credit. No other car dealerships would help me out! I got a 2016 with no down payments. And my car payments weren't expensive compared to my old car that was 600 dollar payment. They are super nice and helpful. They put gas in the car for you. And only took a couple of hours to get my car!

If I had taken this a few days ago you would have gotten a better rating. I was very pleased with the car buying experience the day I was there. Chris made us feel like a valued customer, but since I have left the dealership I haven’t felt that way. The car had an issue and I get it used cars sometimes have issues, but this was a spark plug issue. Something I feel should be changed before you even sell me the car. Thankfully you if go fixed but pep boys didn’t make the check engine light or the gas cap light turn off. So I still have to take it somewhere to continue getting it looked at.

I bought a 2012 Hyundai Sonata Hybrid from DriveTime in Jackson, MS, on February 15, 2018. Within less than 12 hours, the vehicle malfunctions. I contact the dealership and am told I can return it within five business days or 300 miles. I live over 115 miles away and would not be able to return the vehicle within the 300 mile limit.

Had a car from DriveTime for a year. About 4 months after having the car I ran into problems. They sold us a car that had the entire body completely rusted. The mechanic that checked out my car said the car should have never been sold...he was surprised no one died while using the car. The car had holes all on the bottom and they put plastic and new carpet so no one would notice. Called DriveTime to request a new car. They told us we had no proof they knew about it. DO NOT BUY CARS FROM THIS PLACE.

Tia ** was great to work with. Although the process was tiring she made our experience awesome. I would recommend to friends for sure. The only thing I would change is the fact that DriveTime doesn't fully detail the vehicle and put a full tank. Other than that it was great.

Had an appt, showed up early, the saleslady, Yari, went above and beyond to help me get into the car I had picked out online prior to arriving. I would and will recommend they come to DriveTime and hope to return in the near future.

After being to 3 dealerships and 3 awful offers, we decided to try DriveTime. Best. Decision. Ever. We got a great car at an even better price. Tim was excellent and very helpful. He explained everything and I loved the checklist they had to confirm everything on the car was in working order.

It was great!!! Everyone worked extremely hard, gave me everything I needed and I really felt they worked for me personally and took all the time needed. Worked overtime. Check it out. Randy was awesome. Trust me. You will drive away if you meet requirements.

My experience was great. My sale representative did an excellent Job. Explain me my agreements and terms in a way in which I understood. He answered all the questions that I had, He was very nice so I trusted him.

My sales rep was Farooq at the Van Nuys Store he was very patient and accommodating. Thank you for making this purchase very easy and stress free. I will definitely recommend him to my friends and family. We are happy with our car (Nissan Altima 2015).

My experience was awesome, everyone was so friendly, and my advisor really helped me out with finding my first car. I would definitely recommend this place to my friends and family, because the customer services is great. I am glad to have such good support, I pray that the business continues to prosper in the name of Jesus.

Susahna ** was awesome! In fact, the entire staff at DriveTime was great. Everyone was very friendly and down to earth; none of the ridiculous pretentious behavior that makes me loathe going to a car dealership. There was no pressure, told Susahna what we were looking for in price and vehicle and she stayed right on the mark. No attempts to upsell something out of the range we were looking for. Will most definitely go to DriveTime again!!

I had a wonderful experience buying my new vehicle from DriveTime. Mr. ** helped me get the car I need for my growing family. Also a huge thank you to Matthew. I would recommend any and everyone to go to DriveTime to get the vehicle you want with no hassle and a stress-free environment.

The buying process and experience we were given by Ms ** was awesome. We received complete courtesy and unparalleled service. We would highly recommend our friends and acquaintances to seek Ms ** at Drive Time. The car that we finally selected, we experienced no pressure sales tactics. The processing and all of the other particular we're articulated to us.

When I first purchase my vehicle from Drive Time my car was delivered from Alabama. I convey my concerns about the warranty under Averex and the sales rep ensure me only maintenance items will not be covered. Since I purchase a BMW I wanted to make sure Drive Time had the means to repair the car if needed. So I ask the sale reps to explain what she meant by maintenance... Her exact words were oil change, brakes, heating/cooling, alignment and tires. I was satisfied with the response so I signed on the dotted line. When my car arrived to Atlanta I notice the tires needed to be replaced. I was promised to come back and I will receive four new tires...

Eric and Jason were very knowledgeable. Eric worked with me on the phone several times before I made the trip, which I live almost 4 hours away. It was worth the drive. He got me in the car I wanted for a payment I could afford.

Immediately approved and deciding on cars within my budget within twenty minutes from the time I arrived. Long story short, I'm now driving a very nice car that's way better than I expected and with low mileage. My sales people Kim and Ahmed made everything quick and seamless. If you're having any doubts stop wasting time and go!

We had a pleasant experience from the initial online application all the way to driving off in our new vehicle. From the Finance Manager (Alan **), the Sales Manager (Rod) to my Sales Associate (Ty) you could not have asked for a more competent, experienced and professional staff. They all made our buying experience truly amazing. The Morrow location truly understands what it takes to make a customer feel like a Rock Star.

All employees was wonderful, especially my seller Ashlli. Great knowledge and compassion for my needs and wants. The West Colonial Dr location in Orlando is the best??? Would recommend and would return in the future if necessary... Overall experience was great.

I want to take a moment and truly thank James ** of the Brandon Drivetime for his outstanding customer service. James was extremely helpful getting us into the perfect SUV. I will highly recommend Drivetime of Brandon. Thanks again James.

DriveTime has given me the worst experience ever. I have been having my vehicle since February 2015 and a month after I started having problems. The moment I started having problems I kept taking it into the shop to have it looked at. At this time I was still covered thru warranty with Avirex. This issue with my vehicle has been going on for awhile and the issue could not be fixed. Was told that they couldn't tell what the problem was because everytime the dashboard lights would go off so I was told they couldn't test it for diagnosis.

Our car was ready to be traded in and we looked locally but didn’t find the car we wanted. After searching and applying online with DriveTime we decided to make the 1.5 hour drive to the lot in Riverside. Staff was very friendly and helpful. My wife found the exact SUV she wanted and the deal couldn’t have been better. Extremely happy with our purchase and will be back in the future.

My husband and I purchased a truck from DriveTime in Tyler, Tx about a year ago. The experience with DriveTime at first was great. The customer service was awesome and the whole buying the truck was not bad. Now, about a year after having the truck the motor locks up. We call DriveTime which sends us to the warranty company Silver Rock. When we purchased the truck we purchased the extended bumper to bumper warranty. We call them and after about a week of back and forth they ultimately denied the claim and would not pay for the truck to get fixed. So now we are out approx $1000 and counting on a rental, towing, mechanic for looking at it, and now looking to pay for the motor replacement ourselves. Not to mention still paying the truck payments while it is just sitting in our yard without a working motor.

Had the car for no more than 5 days and we already had to go get the 2014 Hyundai Elantra fixed. Now the 2011 BMW 328xi has to stay in shop (no transportation to work) and I had/have to come out of pocket even though I just bought this vehicle & I have warranty. So basically we was sold 2 bad cars. The BMW might have to come back today because I can’t go 4 days without a car. I have work and I am not old enough to rent a car.

Denise at the Covington Pike location was friendly and very helpful and put me in the car of my choice had a great experience. The crew there was also helpful and friendly and knew what I was looking for, thank you.

This is my second purchase with this location. As before I am pleased with this visit. Kemar was my sales person and he was awesome. He listened to my needs and put me in car that was suitable for my income and family size.

Very easy to deal with like the no hassle approach staff was very professional other than 1 salesman I believe his name was (Don). Your first impression is always the lasting impression. My first was as I pulled into parking lot, (Don) "Hey can you move your truck and just find a parking space." Really. Those were his words exactly. Other staff apologized and made experience wonderful.

Best car buying experience I ever had. Very friendly and helpful staff. Michelle ** worked tirelessly to get the deal done. Very pleasant experience. Will definitely go back if I ever need another auto. My wife and I are satisfied and happy with the vehicle we purchased.

I came into purchase car on 3/16/18. Solomon my advisor was with a customer and I waited. He then took another customer. I was disappointed that he didn't acknowledge me. Thanks to Amber I was able to get what I wanted. If I had of met Amber first they would of received a 5 star rating. She was very professional and pleasant.

I was so glad that I decided to go with DriveTime... I was very please and satisfied with the customer service... Thank you guys so much for helping me get a vehicle. It's been a long time coming. Everything went good.

Jill was amazing. It took a few days but at the end of everything she helped me with everything. Everyone was very friendly. I had a great experience. I would def recommend anyone to DriveTime. Thanks for the help everything everyone.

Couldn't be more happier with my experience! Hugo made it so easy when I first went in. Then Alejandro helped me find a diff car! They were both awesome! I felt good about my purchase, they didn't hound me like other dealers. Such a good feeling to feel not pressured or pushed into something I didn't want. Would definitely recommend to go back!!!

Even though it was a long process on my end due to personal issues, I can honestly say that they helped me every step of the way. I appreciate everything that you guys have done for me and I love my car so much!!

We just love our new 2014 minivan. Customer service was really good. They took good care of us. Its was very pleasure for us. James really nice to my husband and myself. I would come by to buy another van from Drive Time again.

I was sold a 2016 Jeep Patriot and love it. The sales person Jessica was very knowledgeable and friendly. Enjoyed working with her. I would recommend your company to anyone that needs to buy a new vehicle. Love my Jeep Patriot.

I had great customer service experience! Being as I was from so far away I was helped over the phone through email and was communicated with greatly. Until I was able to make it down and then I helped out so much in finding what would fit for me! I loved my very long experience. DriveTime in Gladstone was awesome. Only drawback was that cars sold so fast we would, talk about one and have it in mind and then it would be gone or on hold already.

My experience was great. Leshay was very knowledgeable and enthusiastic. She made my day. I told her my needs and she helped narrow down my options. She did everything in a timely manner. I thought I was going to be there all day but she was very quick and thorough at the same time. I honestly didn’t think I would get to leave the lot with a nice car because of my credit. I was very impressed. So a special thank you to Leshay for her superb customer service.

I love my new car (Kia Optima SXL). My salesman was respectful and honest with me, I got the car I wanted from Dayton and had it transferred I got my payments where I wanted them quick and easy! Thank you DriveTime!

Taylor ** is great and she made my purchase of my GMC Terrain easy. I have to say with total honesty that it is the best car buying experience in my life. I highly recommend her and will tell everyone I know that may be looking for a vehicle to deal with your dealership.

Little money, low credit, barely any job stability, first time ever purchasing a car and I could not be happier! My car salesman Josh made it his mission to have me leave there in a new car, not only a new car but their car I wanted! This place is Amazing with the BEST staffing!!

When I first went to DriveTime to pick a car everything was great. Everyone was nice and welcoming. Everything was smooth. I got my 2014 Taurus and was on the road then about 3 months later the fuel pump went. Ok. Well I don’t have to pay for nothing. Cool. Just fix it. They did so and about two weeks later it went again while I was at work. That was great so I called about it and not only did I get hung up on twice I requested that it went to someone more qualified like a Ford dealership but no. They wanted to take it back to the Meineke.

I am happy with my experience and the employees worked as a team to get me into my car when some difficulties beyond our control came about. The only thing that disappointed me was that I was told that windshield wiper fluid would be put into my car prior to me driving off because there was none at all and it was not done. The car was also not clean on the outside before I left. I think that's a great way to show appreciation to a customer by at least making sure their new vehicle is clean to drive off the lot in. Leah was very knowledgeable and made sure I understood what I was getting and the benefits of the vehicle that I selected.

Bragging of how many cars she sold, put me in finance situation I could not afford, almost had my car repossessed by Bridgecrest, a loan company I've never heard of. I paid the car off and I have to wait four (4) weeks to get my title. She Kabo don't even know what she sold me, never heard from this sales lady again or even from Drive Time...I highly recommend anyone never buy a vehicle from this company and TELL YOUR FRIENDS ALSO who may be looking for a vehicle.

I have never had an experience as pleasant as the one I had with Drive Time. I have been telling people that I know are looking for cars that they must come there. Our salesperson was polite and friendly, I did not feel pressured at all. The sales associate was, efficient and well versed. The overall experience was wonderful.

I’ve heard many things about DriveTime both good and bad but I decided to take it upon myself to make that decision on if I wanted to make such a big commitment and purchase a newer car. Before I could even get out of the car, Charles was welcoming and offered to help me out of the car. He went over options that would suit my every need as far as if it was affordable for me and if it would be comfortable to drive and travel with my family. He was very knowledgeable and patient during the entire process. Never once did he just push me to purchase just any car that he felt I should have. I WILL be recommending the Torrance location (Charles) to everyone that I know who are looking to feel a part of their car buying experience and have an amazing car buying experience. THANK YOU SO MUCH Charles **!

I was real pleased with the service that I got when I was at Kia on Saturday the 10th of March. Colby was the guy that helped me out. He went over everything with me and was very nice. I will definitely recommend people to go there to purchase their vehicle.

Yes the people at DriveTime are wonderful, very helpful and I would recommend everybody I know to DriveTime. I would like to thank the staff for all the help they gave me. If you looking for a nice affordable vehicle DriveTime is the place to go.

They got me in the car I wanted in no time. Super helpful. Did absolutely everything they could to make me happy by the time I left. They, in my opinion, have some of the nicest used cars I have ever found on a lot.

Mr. **, Matt, and Knapp were very awesome. Explained in detail the whole process and got me the car that wanted. I'm glad to know that DriveTime is customer service driven and do whatever they can to make the deal happen. I finally have something that shows the hard work and determination that I have done. Thanks guys. Will be sending you more people.

Through Nicolle's patience and heightened level of patience, I was able to leave with a vehicle that I'm quite happy to own. I'm certain that the few things that need attention will be handled when I discuss with them on Monday. All in all, I am VERY satisfied. Thank you!

The process was rather fast and pleasant. I was reassured that all cars go through a thorough inspection and are sound, good working order. I completed my paperwork in a timely manner and gave my downpayment and was handed the keys. As I turned my new car on to drive off the engine light turned on. I hadn’t left the lot. I was told it was my problem and to call the 800 number for help. I’m disappointed... not even off the lot.

My experience at DriveTime was very warm and inviting, I felt very comfortable and not pressured. One of the best car buying experiences I've had. From the time that I arrived to take cars that I was interested in for a test drive. They really care about their customers and want them to have the best experience.

Very professional kind both have awesome personalities not pushy at all they let us make our own choices and decisions very pleasant. I recommend them highly! The DriveTime team is excellent!! We did not feel rushed at any point in our visit. Excellent!

Total bait and switch. The dealership has 2 kinds of cars, normal stock and DriveTime select. The DriveTime select vehicles are the cars that you see on the website, usually newer models priced extremely reasonably. These cars are harder to purchase than the normal stock, they require a higher credit score and a much larger down payment (~12% on normal stock and ~30-35% on DriveTime select). They are the bait. Here is my story: I showed up after receiving approval online and asked to look at the GMC Terrain I had seen online. Immediately they redid the credit check and told me I could not purchase the vehicle I had seen online because my credit was not good enough. They instead wanted to sell me a car GMC Terrain that was two model years older and had ~20,000 more miles on it for same price as the original vehicle.

I had a nice salesman and already knew what I wanted. Test drove the car. I was given ample time to examine it. It had a maintenance light on and they took care of it right away. Overall great experience.

I honestly, didn't know what to expect when I was coming into your location to look at cars. Although, I was approved online, I figured my credit or something would still stand in the way, even if I had the money and the income. I really want to highlight how Renee ** and Jim ** took all of that pressure and doubt away and made this an easy and memorable experience. I have done nothing but talk up the service I received and how welcoming they made the environment. While waiting for things to happen there was fun conversation and I will be sure to come back when looking for another car down the road or helping friends find a car for themselves.

Our car rep was amazing. She helped guide us to the perfect vehicle for my family and I. While waiting she even gave my child some snacks to hold her over til we could leave. Chemeka waited patiently for us to be seen to the finish even when it was close to being closed for the day. The price was decent and I would definitely go back and deal with her for our next car.

Despite submitting to the credit application and getting approved and specifics in writing as soon as I went in for a test drive the attitude toward me changed dramatically. Suddenly they had to rerun everything and hit my credit again because they say they have to make sure I am who I say then increased the cost of doing business with them by a lot. I was insulted and the general manager was a used car guy of old, told me they don’t have to honor anything they don’t want to and that’s “just how it is”. A complete bait and switch.

I just wanted to give a shout out to Nick, Chuck, and Scott. Helped me out SO much when I was getting my new car! The whole team at the Grand Rapids location are all amazing! :) I'm in love with my new Chevy Sonic! :) :)

Jon ** provided a great buying experience and I’m glad to have gotten him as a sales rep as he was knowledgeable, informative, and consultative in his sales approach. He did a great job and I would buy from him again.

Daniel was a really great salesman. The process seemed a little too long. Got the van I wanted and happy with the payments. would recommend to a friend. The down payment was the best part and customer service was extremely professional.

Daniel was absolutely amazing. He had great people skills and was very patient with my kids and friendly. The finance department guy was rude. He took forever to do anything. The total process was about six hours out of my day to get this car. And after we left thinking everything was finished, we were called back because they forgot to have us sign the contract. That was very annoying and inconvenient and I did not want to go back because at this point it was already 9:30 PM and all three of my children were very cranky and ready for bed.

Josh at the Independence location was Great. I will be sending family and friends to ask for him at this location. Josh thank you for all your help in getting me into the car for me and for walking me thru everything and helping me get the payment that was right for my needs.

The place is great. Friendly comfortable environment. Terry and Tim were awesome. I dealt with Terry my first visit but couldn't make a decision on a vehicle. So I wanted to purchase with him when I came back, only then he had a customer so he made sure I was taken care of by one of his Co workers. And still checked on me during the visit. Would totally recommend. DriveTime even served me popcorn lol.

Lanier ** was awesome! He was very attentive, answered all my questions accurately. Helped me to choose a nice vehicle. He also kept me and my daughter attention on purchasing. I will definitely recommend others to buy from DriveTime. GREAT JOB LANIER!

I could not have been more pleased with my first car shopping experience. When I first got there Kurt assisted me and getting my information before Jon took over and began helping me get my paperwork and getting me into the car I hoped. With both Kurt and Jon giving great service I was treated to a very friendly experience and I walked out very pleased with the payment and agreement plan I signed and left in the exact car I wanted!

Easy and very helpful staff. Not rude, very professional and treated us with respect. We are very happy! Everywhere we went it seemed like they didn't care if they sold a Vehicle or not. We really love our new Chevy Equinox. Thank you all for your help and making buying a new car fast and fun!

To me it was a good experience, they explained everything very clear always with a smile. In overall it was excellent. Now my son is very happy with his first car and that make me happy too. I’ll fully recommend to everybody. They work with you to find the best deal.

Johnathan helped us get into the car I wanted for so long great service he did an awesome job took care of us and answered all of our questions. I love my new car. I cant get enough if it. Thank you guys soo much.

The people at DriveTime were above and beyond anything I have ever experienced in buying cars. Mr. Keith **, my salesman, was outstanding in every way. His manager, Daniel **, was equally outstanding. They are real pros -- experts -- who went way out of their way to make sure I got a great car at a fair price. I highly recommend to anyone in need of buying a car to contact them, and all the other fine professionals such as Colin, at DriveTime - St. Louis.

Don't bother shopping here if you are pre-approved for a loan through a bank or Credit Union. DriveTime will not accept letters of credit from Banks and Credit Unions during the title transfer, despite it being a pretty standard practice in the industry. After signing almost all of the paperwork, we waited for three days to finally be told that DriveTime would not do the title transfer to our bank without a certified check in hand ahead of time. This is after the whole process was done and we were paying interest on the loan for the car that we never took delivery of. Unless you are planning on financing on the sales floor, go somewhere else.

I am so satisfied with the customer service I received for my car. Everything I said I wanted in a car was took into consideration. For e.g. Low mileage, reasonable monthly payments and warranties etc. The salesperson was so polite and very helpful with helping me find a reasonable insurance quote. I would recommend DriveTime to anyone that was interested in purchasing a car.

Made it easy to purchase a vehicle and staff was very friendly and payments are affordable. Would highly recommend to family and friends, vehicles are like new condition and have low miles... Awesome place.

I was asked to pay $1046.96 to my bank after I had paid $1800.00 down to cover my down payment and the difference in my trade in value. I felt uncomfortable and felt it was a shady deal, but I was wrong! It was your fine employees doing all they could to put me in the car I wanted! Nicely done!!

In May 2017 I got a 2012 Hyundai Sonata Hybrid from DriveTime in Orlando. The sales girl was very good and helpful. Since May I took this car 4 times for major mechanical problems to the dealership including transmission, water pumps etc. And I haven’t even had this car for a year. Thank God I purchase the gap insurance they offered because if it wasn’t for that I’ll be broken. Make sure you go to the dealership with a mechanic to check your future purchase.

After months of searching for a vehicle that would work with my situation, DriveTime stepped in and helped. The staff there was super awesome. They never once pressured me into anything and did all they could to find the vehicle right for me. I love how they also did a checklist with me on my vehicle to make sure everything worked as it should before I drove off the lot. Best service I have received in a long time!

The guys at the Kissimmee location were helpful and did an awesome job. They helped me find a car that was in my budget. The staff is very friendly. I would recommend this place to any of my friends and family. They have a very good selection of cars to fit any type budget.

As soon as I stepped in the door I was welcomed by a smile, everyone pitched in to make sure I was taken care of. The environment within the employees is amazing, and they make sure every customer has a pleasant experience.

Well traded in the first car I bought with you and got the second. First time was prompt and quite good but I traded in a 2013 Dodge Avenger that was really nic.e All the paperwork went through and was showed a price 12995 and a forgiveness of 500. To buy back and 0 down and payments 397 and some change but that is where it went downhill.

2016 Jeep Patriot Sport - I went to see Joy at the I45N and West Rd. location in Houston. My credit was below garbage level, but she worked tirelessly to get me into the vehicle that I fell in love with at a down payment AND a monthly payment that I could afford. Thank you DriveTime and THANK YOU Joy.

We were very impressed with DriveTime. Our salesman, Alex was so cordial and helpful with our vehicle purchase. He worked very hard in getting the best deal possible. I would definitely recommend Drive Time. The whole staff was so friendly and made you feel very comfortable.

I must give all props to the salesman. He was very honest... prompt, efficient. 5 stars from me. I am most definitely referring DriveTime to my family and friends. I feel so comfortable with my purchase.. Thank you so very Much.

I had a fantastic experience, the people were very nice. Very nice selection of vehicles. They all seem to be well kept, I didn’t feel took Advantage of, they were all friendly and very helpful, I would highly recommend this place and will be telling people about it, I will return in the future for future purchases. They called the next day and ask how we were and if we liked our purchase, very impressed!!

Our experience was very positive. We were greeted and made to feel at home. We were able find a great vehicle at a great price. We looked over options which fit our budget. Thank you for meeting all of our needs and exceeding our expectations.

Phillip and Ben were the salesmen who helped my husband and I. They were great at showing us all of our options. Both were kind friendly and patient with us. The managers were great as well letting us know all of our financing options and their recommendations. They even match the APR offer I received somewhere else. I would highly recommend DriveTime.

Ms. ** on the Northwest Freeway was very helpful. I came in on Friday after I got off and left with a car the same day. She helped with everything down to the insurance. She is the real MVP. Would recommend to anybody who doesn’t want to deal with the hassle of a big dealership.

Had a great experience at the DriveTime on Oracle Road in Tucson. Jennifer ** was my salesperson and was great to deal with, she put me at ease, walked me through the process and before I knew it I was driving away in my new car!! Thank you Jennifer and DriveTime!

John ** was the best help we could ask for. My wife loves the car so much and I'll be back for that S60 next year... lol. Thanks John and Thanks DriveTime for your excellent service to me and my family.

Gene and manager Kenny did a exactly job help us and took the time to find and help us get in really really nice crossover and there was a young woman who help so they even stayed extra late so could pick up our car. Thank you. I don't normally say to go to someone or somewhere but would tell people to go see them. Also let them know Daniel and Brandy ** told you go see Gene or Kenny they will. Help you get a nice ride in your price range and payments you can afford. THANK YOU GUYS.

I had a great experience at DT located in Marietta, GA. Reginald ** was very professional and patient. He was thorough in explaining my paperwork. Originally, I was determined to get a SUV but ended up purchasing the 2014 Volkswagon Passat. I would buy from DT again and refer my friends.

My car shopping experience with DriveTime was hassle free and Donnie was amazing. I would definitely refer people I know to DriveTime. I was unsure about my purchase and came back in the next day and Donnie helped me pick something that I knew I would love.

After searching for a vehicle high and low. I finally found exactly what we wanted through Drive Time. Our experience was excellent from the moment we walked in the door until the time we drove our vehicle off the lot!

I just purchased a vehicle and I LOVE IT!!! Mangy was an amazing sales rep and made me feel very good about my choice. I def recommend DriveTime. I love that I also have a 5 year warranty as well as gap coverage and it’s very affordable. Thanks Glen Burnie branch. You guys are awesome!!!

The gentlemen at DriveTime in Indianapolis, IN on 38th Street and Lafayette Road were the most outstanding representatives at DriveTime. Clay ** and Sean ** did everything they could to get me into the car of my dreams. I ran into a problem with not having enough information for them to proceed with the sale. So, instead of making me drive all the way home to find the right document, they called their headquarters and talked them into going around that little piece of information I needed. I am so thankful and appreciative that they went out of their way just to put a smile on my face. I would recommend going to these guys for a new car to anyone! If it was appropriate I would've hugged them when I was there. THANKS AGAIN DRIVETIME!??

I purchased a 2009 Jeep Liberty Dec 2016. I had the car less than 30 days and the water pumps goes out. Ok the dealership has me take it to Aamco where I meet a woman who got a car from them a week before mine and I get it back 2 days later. Now when purchasing this vehicle I was told it was free from defect. Now 2 weeks after the water pump went I go in for an oil change. The mechanic tells me that someone weld the bolt on the oil pan shut. But I guess this was missed in the inspection which means they don't change the oil before selling the car so I take it to Pep Boys mechanic and Pep Boys tells me they didn't even put oil in his car (DriveTime). Ok argue with DriveTime and Aeverex the warranty company cause I'm not paying a deductible for a problem they should have caught. Ok I get the car back 2 3 days later.

All the staff at West Covina are very honest, helpful, and got us into the car we wanted. We were welcomed in a kind, yet professional manner from the time we walked in to the time we left with our new car.

The purchase went smooth. Satisfied with the car and the payment. Thanks for the experience with buying a used car cause it's been a few years since I purchased used. Thanks DriveTime and I would recommend you for further purchases.

Everyone was helpful at DriveTime Van Nuys. I would recommend to a friend. It took 5 hours to complete all the paperwork, Marquis took his time with answering any questions we had, and explained everything well.

I had a very pleasant experience. I am a very happy customer. My sale rep was very patient and gave me the right vehicle that’s suitable for me. I would most definitely refer more people here. This is one of the best dealer shop I’ve been to.

Mike and Adam at DriveTime in Boardman, Ohio did an excellent job getting my husband the car he wanted, when he was ripped by someone else. They were nice, courteous, and did everything they could to make sure we were happy and left in a car!!! I'll definitely be using them again!

Great experience buying a car at DriveTime! Yanira and Charles made it very smooth. They did everything to make it easy! I got a great car at a great price that I’m very happy with. I traded in my old car and received a very fair price.

Carlos was a big help along with Andy. They did an amazing job and provided a car that fitting my needs. The car is in great condition with low miles and well maintained. Overall an amazing experience and would recommend to friends and family.

Easy buying experience, sales people here were very friendly and very helpful. I would more than likely buy another vehicle from DriveTime and will also recommend others to go car shopping here at DriveTime and enjoy the experience of car shopping.

Very nice people and great deals. They were informative and helpful. They also gave me what a great experience. I will definitely recommend people to go to DriveTime if they are looking for a great used car because the deals is great.

Jose was very professional and patient working with me on the purchase of my vehicle. It took awhile looking at several different ones and looking not only at the Temple location but also checking the other locations that were close by. For the best options.

Chad helped me with the purchase of my new car. He was very hands on. He made sure I understood every step. The customer service was great! I am a very happy customer! He prepared everything before I got there so the purchase of the car was really fast. I would definitely recommend DriveTime to my friends and I would be sure to tell them to ask for Chad.

I had a very good experience there. Everyone was very nice. Shantell was my sales person. She was very nice and polite. I would buy a car from her again and I will recommend other people to check you out. Thank you for a good experience.

The workers were very helpful and easy to get along with. Answered all my questions. Only issue I have is my radio not working the day after I bought the car. Radio was working fine during test drive and only works in certain areas now. Very aggravating.

Christopher worked his magic on my account. He fixed everything for us and made it to where me and my husband could both build our credit. I recommend him to anyone. He needs a raise lol but he’s a great people's person and takes his time to satisfy.

Kalyeb made my car buying experience better than words can say. He is knowledgeable, and pleasant. He was detailed and delivered a positive car buying experience. I decided to wait for him and it was worth the wait. Don't ever let him go. Thanks Kalyeb!

From the time I submitted information online as to what type of vehicle I was interested in, and completed a pre-approved questionnaire, visited the dealership I was completely amazed. I wasn't pressured into anything, I was shown what was available to me that would meet my financial status and this took place on a Friday morning at 11:00 AM and I was leaving with my newly purchased vehicle by 4:00 PM. The time frame would have been much shorter than this, but do to a couple of things I had to take care of, not anything concerning DriveTime.

I have to say that I can’t say anything bad about my experience. Keith ** and Brian ** was amazing. Very polite, told them what met our needs and they found it. Also everyone there was super respectful. They went out of there way to email me on multiple occasions to help us get in a car that met our needs. Knowing we live 2 hours away they took into consideration to communicate through email and calls. I give five out of five.

The process to get a car was so easy. My husband and I really appreciated all of the help we received from Faith in the process of getting a car. Faith was very friendly and professional. We had a great experience and would definitely recommend DriveTime Mesa to others.

I’m very pleased with DriveTime but Vincent’s customer service was the cherry on top to our experience. He made the whole car buying process so smooth and headache free. We are so amazed with the car we were able to drive off (2016 Hyundai Sonata). Thank you Vincent! Btw we went we went to the Garland location.

One of the greatest moment was when I got my 2007 Jeep Liberty. I made the payments on time and everything. As time progress, I decided to go back to college and things kinda fell apart. Now I want people to know that DriveTime, several times over, helped me out with extensions and stuff. And I appreciated all the time they helped me out. Towards the end, I got a great job and started making some higher payments to catch up. I was about $3500 and still a little behind when a small loan agent suggested that I talk to the DT dealership and see what they could do to help me out with the Champ Program. *DT Champ is for DriveTime’s existing clients who have reached $4,500 or less of balance. The program gets them lower interest rate on the next loan, little or zero down payment, and all the benefits of One True Price.*

I bought my 2011 Chevy Cruze back in Jan 2017. I have had consecutive issues with this car since. Wishing 3 days I had to put in a claim. I’ve only had this car for a year and I’ve had two transmissions replaced and I continue to have issues. I have driven this car consecutively for a month without having to call in an issue or my check engine light comes on. Obviously I was sold a lemon. But I will say the customer service is okay compared to some other companies, but whomever I spoke to this last time was not nice or empathetic at all to my situation so... just save yourself and go to another company.

Ok so it's not the staff’s fault. The staff is a very polite and professional. The staff took real good care of me while I was in there. The problem is I selected a vehicle that I liked, got approved for the vehicle and was told a down payment and when got there it was twice the amount. I spent an hour there to get told that it's a different amount their website. They teach you to come in and then they give you the real price when you get there. In my opinion it is a bait-and-switch website. They give you the lowest down payment they tell you that you're approved for but when you get there it's a different story. This is the second time this has happened. The first time we went ahead and overlooked it and bought the vehicle. This time being twice the amount I'm not going to overlook it. I think that's crap. It is a bait-and-switch website. Do not believe what they tell you for a down payment.

The staff at DriveTime were extremely helpful and professional. Our sales associate took the time to explain the features of the vehicle and was very helpful in answering all of our questions. I will definitely recommend friends and family that are looking for a vehicle to go see them!!!

Best time buying a car ever, Charles ** listened to what I wanted and found a way to get me just what I wanted. Amazing guy and place to buy a vehicle. Thank you for everything. I would recommend this place to a friend anytime. I was at no time ever pressured into buying something I did not want.

Brandi has been a wonderful help to me in finding the perfect vehicle for me. I have been looking for over a month and she has called and checked on me and she has offered her help in any way possible. Everytime I or someone I sent to look at the car I was interested in, she was right there to lend her helping hand. She, being a young lady, had no problems opening that hood and explaining things. She checked the oil like a pro. Excellent customer service!!

I WILL NOT RECOMMENDED ANYONE PURCHASE VEHICLE FROM DRIVETIME. I had purchase 2010 Chevy Malibu on Nov 27 2017 DriveTime in Aurora Illinois. Dec 4th I started having problem with the vehicle (steering gets stiff at stops, power steering and icy road lights start flashing). I been complaining to DriveTime. They said need take to one of their SR-Repair network, so I took to one of their network in Naperville, IL on Dec 7th 2017 but DriveTime/SR-Repair was not happy with results and they wanted me take it to second network. And so I took to AAMCO on Dec 11 2017 and they did the diagnostic: C0545 Steering Wheel Torque Input Sensor, dealer has recall for new updated steering column (recall Aug 2015).

Had a great experience purchasing a vehicle from DriveTime on West Broad Street. Our salesmen Nick ** is very helpful on the purchase of our vehicle. Would recommend to a friend or family member. Their inventory of vehicles are very nice clean.

I went to DriveTime just to gather information on the process of purchasing a vehicle. Long story short, 2 hrs later... I got approved and drove off with a 2013 Chevy Malibu. Location is at Chattanooga Tn. Friendly staff and very professional. I have no complaints on the staff and process of purchasing a vehicle from DriveTime. They also accommodated my young daughter to Popcorn, TV, and Water while she waited for me.

Was very pleased with the experience of purchasing my new car. Everyone was very helpful. That’s the way I like buying a car, in and out in a couple of hours. Thank you DriveTime for a great experience! I am really enjoying my new car!

I received outstanding customer service on February 10, 2018 at the North Tryon store in Charlotte NC. Special thanks to Tiffany, Mia and Sudan for the excellent job they did in making my car buying experience smooth and easy. The dealership was easy to find and very clean. The whole staff was nice and friendly.

Solomon worked hard to get exactly what I was looking for. I am picky and he was very patient with me and made me feel comfortable in the whole experience. I would recommend anyone go to Drive Time for their next car. Don't think "I can't get a nice car". Go to Drive Time. Give them a few minutes and to you will see how easy it is.

I truly appreciated the efforts of the staff here. Jesse ** was super helpful, and patient staying over past closing go ensure I had all my options. Thank you again! I didn't think I had a chance to get a new and reliable car.

I had the most wonderful experience at DriveTime. Everyone in the building was very friendly, especially Jeff who was super helpful and walked us to the entire process. Jeff made sure that he found us find a car that was within my budget. I would recommend DriveTime to anyone.

I am very unhappy with DriveTime. I have purchase 4 vehicle's with Champion points, paid off all vehicles, I was told that I could purchase any vehicle with no down payment, I tried just a day ago, now I'm told that because my car was paid from insurance when we had bad hail that my Champion points were taken away. The salesperson had me and my husband after telling us that we qualified for no down payment and then a few minutes later saying we don't. I got to DriveTime at 2:00 pm and finally left with no vehicle at 9:30 pm. Very frustrating with the yes & no salesperson. DriveTime San Antonio Tx on SW Military Dr.

My experience with DriveTime was great. All the sales representatives were very helpful and considerate. They made buying my car effortless. I would recommend your company and have recommended your company to anyone who is looking for a used car. Thank you guys for a great experience.

I enjoyed my experience from application approval to driving off lot with my beautiful Equinox. I prayed for the blessing of a vehicle with more room since 11/4/16. I got denied by other dealerships, but still never lost faith in what I asked God and now years later after waiting, DriveTime Approved me. God is so good... Thank you to the Pensacola location for this opportunity. Smiles.