DriveTime Reviews

Happy camper. The DriveTime team is awesome. Especially my salesman Joe **.

I had a very nice experience at the dealership. Everyone was very nice and helpful in explaining and answering questions I had.

Everyone was very courteous and polite. You did not have wait for a sales representative to help you. I will recommend them in the future.

The representatives were good. The only thing I would change is the communication. My wife kept telling them that the Sonata was not a limited edition and they did not want to hear her out. They kept blowing her off like she didn't know what she was talking about. The only reason why we settled is because we needed transportation desperately and there wasn't anything else on the lot in our price range. The car is definitely overpriced. Before referring someone I would tell them to make sure they are not pushed for time and make sure they do their research on the car before buying, so they will not make the same mistake we did.

I had an absolutely wonderful experience here. It was a fast friendly and convenient option. Bad credit no problem, they work with you. I was very satisfied at the variety I was able to choose from and the additional service features that came with my car. I would absolutely recommend this car lot to everyone before any other in Tyler, TX.

It was a very easy process. They bring the car for you after they find out what you want. I wanted low car payments and they went out of their way to find it. I especially like the signature on the computer and we didn't have to get tired signing our name to the contract.

We had a great experience buying our vehicle. They were very respectful and worked quickly with us to get us into the ride of our choosing. The credit process was quick and painless and we only had to put $1000 down. They even offered us a layaway program to hold the vehicle we chose till the downpayment was complete. Our Sales Guy Lucus was great! If and when we ever need anything again we will surely be going back to DriveTime.

I had a wonderful experience buying a car at DriveTime. Trevor is a great salesman and recommend going by to pay him a visit.

Jordan did a wonderful job making me feel at ease and did everything to help us get our car. I will definitely go back for my next car. From all the sales staff was amazing. Gave us a great trade in for our car. It was fast and easy not like at most dealerships.

I appreciate being treated with respect. Marco answered all questions and concerns thoroughly. Much easier and friendlier experience than big dealerships; was able to purchase vehicle even with bad credit - no hassle. Thank you!

I'm pleased and very thankful with DriveTime. After visiting several major dealerships and being turned away, DriveTime friendly and professional staff got me rolling in no time. I've purchased many vehicles from many dealerships but DriveTime is the best all around. I would not hesitate to refer anyone to DriveTime. I'm very happy and satisfied with my new car.

DriveTime Riverside was amazing! They helped me out and made me feel comfortable. I love my car and Ashley was so so sweet! She was patient and warm and sincere! Yvonne was great too and so was Jonathan! I can't thank you guys enough.

Felix was really great. Got us into the car that we wanted really fast. Paperwork from management was a little slow but they were good.

Without DriveTime I wouldn't have the car of my dreams. The entire process was very smooth, exactly as advertised.

Aaron had good customer service and answer all my question. This my first time buying a car and I would recommend people to this location. Keep up the good work.

It was a long process but the lady who helped me Ms. Angel ** who was exceptionally great and I would definitely do business with her anytime anywhere. She definitely needs a promotion or acknowledgement.

Great group. Rocky and Alan were great and very helpful. A GREAT EXPERIENCE.

After speaking with Natalie tonight I am going to mark this as resolved.

We went to DriveTime on several occasions and each time the personnel was very friendly. Each person we came into contact with was very helpful and did not stop until I was driving off the lot in a car that suited me. Thanks DriveTime!

This is the go to place for a vehicle that's for sure. Loved the experience I had. I was able to get my first vehicle by myself. They are very nice and work hard to get you into a vehicle at a great price.

The people at the DriveTime dealership was very kind, patient, and understanding. They worked with me on the kind of vehicle I was looking for.

They called a week before payment days before and the day of the payment. It was a nightmare getting a repair. They sent me to a place where all they did was glue the heater hose connectors back together, then I finally pay it off. 5 months later it's still not on my credit. To top that off we found out it's been wrecked. I strongly advise don't use these crooks.

I got to say I was happy with everything. Only thing I would have been happier with is if once the Chinese math was done and the numbers were finalized the fact that it was so high along with interest that I could have bought 2 vehicles for the price, and to think I was not at least offered a consolation prize of that being a tube of drive lube to go with my high purchase, I was dumbfounded about. But other than the Chinese math, the staff and vehicle were and are great! Thanks DriveTime.

Great place to buy and people are great. Would buy from again.

I was expecting to get into a small economical car, but was found a beautiful Toyota Avalon. I love it!

Went online to check out things and began to receive calls from Reggie **, whom had the most welcoming voice. We finally connected and Reggie assisted me in looking at car after car until I found one that suited me. I did however have to put the car on hold and come back the following week, and Daidrill ** on his team assisted me with the final process. Everything about the two of them was outstanding. I had no questions because they answered them before I even thought of them. I would recommend DriveTime to anyone I talk to. Because of them I feel confident that anyone that walked through their doors would receive the same super-sparkly service as I did. Thanks for everything Reggie ** & Daidrill **.

I went back to DriveTime after paying off my car loan with them to upgrade into a better car last week. I was on Champ customer status. They didn't have much of a selection of low mileage cars but I needed a car so I picked one & was a bit disappointed that my car payment & interest rate wasn't lower even with a paid off trade in. I was told about this wonderful warranty program that helped me seal the deal. I've had my car 6 days & the battery died. I got it to the referred auto shop & it was fixed but the auto shop had nothing good to say about DriveTime. They told me I am the 13th DriveTime customer in a week & that their warranty dept is horrible. I was told they have a DriveTime car sitting in their shop 2wks waiting for warranty approval. I'm so freaked out that I've gotten myself into a disaster buying this 2nd car from DriveTime.

Jeane ** - professional outstanding and very helpful. She took her time and made sure I was comfortable with service. I would highly recommend her.

Best experience I've had buying a car. They went above and beyond to make the day go by as fast as possible! One of the girls bought my little girls ice cream on the way back from her lunch break! My salesperson knew how to do her job and was kind and polite about every step of the process!

I have had nothing but trouble with this whole process and the vehicle since the purchase date 5/14/2016. To start several things were omitted in the sales process by sales person Rami that would have caused me to purchase elsewhere, for eg. I was never told until after I gave my deposit that a gps tracker for payment issues would be placed in the car. I was also told after deposit that I would have to set my account up on direct payments from my checking account, which I later found out was not true. By the time I went to purchase the vehicle I had already made arrangements to sell my other vehicle which left me with no choice but to make the purchase.

Great experience. My sales person & manager were helpful & patient.

Everyone was very nice, and polite, helpful. Will be glad to let everyone know where I got my van from. Have a great week and God bless everyone.

Thank you DriveTime for helping me purchase my car. As a cancer survivor I have gone through tough financial times. At one point I thought I would not be able to purchase a car. You and your team have helped me and made the process easy. I would definitely recommend DriveTime to family and friends as well on Social Media platforms. You're the Best and Thank You!

Went to West Broad Street store and was treated very fairly. Charlotte showed me a 2013 Dodge Avenger that is totally awesome. I was treated fairly with my trade in and came away with a low down payment and manageable bi-weekly payments. Matt and Charlotte even stayed past closing time to finalize the deal and get me on my way. Great Job Guys!!

Getting a car with DriveTime is probably ok, but the trouble begins when you actually pay it off. I participated in their leasing program, and on the day of my last payment, I received a call saying that I had only partially paid my car note, and I would need to pay the remainder. I didn't understand how that could have happened since I was set up on auto pay, but I went ahead and made the additional payment. The rep told me she reset my auto pay, and this shouldn't happen again. I then inquired as to why she couldn't see that I don't owe anything else. She put me on a 15 minute hold, and came back and congratulated me for paying off my lease, and she told me I should get my title in 4-6 weeks.

Besides wasting a lot of time talking with everyone in the building, purchasing a lot of stuff that was not needed, car was not clean as should be. Found a lot of trash under seat and in the back and console. Hope you all do better going forward.

Keith ** was very professional. Explained everything to us. Very impressed.

This was the first car I have bought on my own. They made it very easy and were great to work with. I highly recommend going to see them if you're in the market for a new car.

This was the best car buying experience I've ever had. The concept is great for someone like me and I'm thankful that it didn't take 2 days to get into a car.

I purchased a 2006 Audi and I love it! I was in and out in 2 hours. Everybody at DriveTime was nice and very professional. My salesman Claudio ** was very helpful very professional and expedient. Thank you Claudio! I will be back for my second car soon!

Austin was your best salesperson that day. He took his time and explained everything. I could not take the best so he pulled up pictures of his stock then drive them to the front for me to see also the finance lady. I think her name was Celeste. She was so wonderful and explained everything to us. She took her time and it what I had a question she could answer it right away. I like that team and I'm glad I got my car from you. Thank you for giving me this chance.

Mr. ** kept me laughing when my situation didn't go as planned. He even washed my car off himself, because I requested it. Everyone was nice, and informative. I would recommend anyone and everyone to go to Drivetime in Marrow and see Mr. **! Tell him Brandy sent you!

I arrived for my 7:00 pm appointment on a Saturday evening expecting to endure a "rush job" with their sales staff this close to closing time. Wow, was I wrong! Not only did the two hours go by quickly, my first choice (of four shown) was officially mine at 9:00pm. No pressure from my sales agent, just a smooth transaction all around. I was prepared to shell out a sizable down payment to go along with a higher-than-I-wanted monthly payment. Not the case. Payments were actually $30 less than my budgeted amount and the down payment WAS NOT needed. Not needed! Thank you Joshua, thank you DriveTime.

Although you know when you go to DriveTime you will pay a higher interest rate, you will be treated professionally, and for buying a car it was quick service. Ramona was our sales person and she was very professional, engaged in our needs, moved through the painful process of buying a car very quickly.

I purchased a vehicle on 6/25/2016 from the DriveTime in Glen Burnie, Maryland. The people there were super nice and I was in a vehicle within an hour of me being there. A few days after I had the car it was making an extremely loud screeching noise in the front end. Took it into a shop that was in the network and they replaced the brake hardware and the brakes and I was good to go. The mechanic mentioned that my axle looked like it was bending and it was covered under my warranty so he ordered the part and set up an appointment with me to get it installed.

Me and my husband don't have the best credit and needed a car bad. We filled out a application with DriveTime and got approved fast. When we went into the office the process was fast and they told us what our down payment would be AND couldn't wait to work with us. I won't call the name but another place told us they could help. We drove our car that was on its last leg all the way to Conyers (30 min drive) for them to tell us they couldn't help. We had to wait a few weeks to get our down payment, but when we were ready so was DriveTime. It only took 2 hrs to test drive, get financing, and get our keys. They never lied about anything and explained every step. Cedric the manager called the next day to ensure the car was to our liking. I would definitely tell anyone with challenging credit to try them.

We had a great experience at DriveTime. Michel in Langhorne was our representative. He was knowledgeable, friendly, and most importantly timely we were not in the all day long. We got the vehicle we wanted and are satisfied customers.

I had a great buying experience. Nelson was very helpful. He got things done efficiently and was very nice.

8/10/2016 me and my wife went into DriveTime and Josh was excellent. We had to bring out 2 children also which, we were there for quite a bit so the children in fact got very restless. All the employees dealt with them very nicely and the vehicle we received was perfect for our situation. Josh was extra excellent and helped us achieve our car buying experience in a great way. Thanks Josh and DriveTime. You guys were wonderful!!!

Teri and Clark were wonderful. Great service. Very friendly and helpful. Very helpful in finding and getting my new car.

Customer service was amazing! After shopping around for the perfect car, the staff at DriveTime placed me in a vehicle that blew me away! I couldn't ask for anything better! 5 gold stars across the board.

I had a very good experience at DriveTime. The guys were very nice and helpful.

We really liked how we were treated at DriveTime. The staff was really nice.

When purchasing a vehicle was told one month payment. My wife whom I just married the day before and son at the dealership began to sit down and talk over warranty info no problems being told. My son needed to go outside so I stepped up and took him. When I returned the paperwork was finalized. Took the vehicle home got a factory warranty also to make sure my wife had a reliable vehicle. After reviewing the paperwork from Drivetime in fine print the payments were bi- weekly. Called dealer manager was told I was told monthly. There are 4 weeks in most months and they said they could not help. Now we are paying double what was stated.

Purchasing the car was an excellent experience. However, this company calls and or texts before the payment is due, the day it's due and multiple times a day everyday until you make a payment. Then, if they make arrangements with you they continue to do the same thing over and over. It's exhausting. I appreciate the effort to so-called "help". However, how much can change from one day to the next one. Even when you make payment arrangements they call, text and email everyday. I will never buy from this company again.

Very friendly staff, I love my new car. I truly appreciate it.

When I went in I did not expect to walk out of there with a car but I did and that was amazing. I went there with only $50 in my purse and I offered variety of cars. I could drive away with just $100 down. Thanks DriveTime and a special thanks to Gene for walking me through it all.

Yolanda my sales person - she was so very helpful and went out of her way to make me feel like comfortable. Best sales experience I have ever had.

Highly recommend this place. Our salesperson Jeff was amazing and very efficient. The staff is courteous and genuinely want to make sure your needs are met.

I got wonderful service from my salesmen Chann. The car I got was perfect for what I was looking for and my payments are super reasonable. Definitely recommend.

I am very pleased with the whole experience George, Jason, and all of the employees @ DriveTime (Ft Myers) gave me when I purchased my new Infiniti. This was my 2nd time purchasing a vehicle with George and the experience was great.

Vanessa and the team were great. Very helpful throughout the entire experience.

Everything was fine. Just that vehicle was given to me with no floor mats and not washed or cleaned.

Staff was professional, courteous, informative, expedient, and considerate of customer's time now not to mention helpful. My Family and I thank you DriveTime.

Besty and Marly were great!!! They helped and explained in every way and with all my concerns. I love my new car and would recommend DriveTime to my family and friends who are in need of a car. I can say this was the best car buying experience I've ever had. Thanks again to the DriveTime team!

Everyone was great. Thanks to Ronnie for his patience and professionalism. I am very happy with the service and my vehicle thanks to the conyers crew. The popcorn was the bomb.

A special thank you to Dallas who took very good care of me. I found the perfect car. Every one at DriveTime was friendly, professional and helpful.

Great service. Kea **, Chad, and Jason were very helpful. They made sure I was happy with my purchase and understood the whole process. Thanks DriveTime!!

I was very impressed with the professional nature that occurred with this transaction. Very friendly and knowledgeable people made the experience a very pleasurable one.

My experience with DriveTime in Union City, GA was a pleasant one. The staff were pleasant, helpful and knowledgeable. I wasn't sure if I would be financed due to my poor credit, but the staff treated me like I had A+ credit. Thank you!

I had a great experience at DriveTime. With way less than perfect credit, I was able to leave with a great car.

Great service, great car. Thank you.

The people there was the best. No better experience.

I had the pleasure of working with Marko and Joseph in getting a car! It was the best experience I have ever had. It was the easiest and quickest to get a car! I have been to many dealerships and they create such problems but not DriveTime in Glendale with Marko & Joseph! I recommend anyone who needs to buy a car to come here! I will definitely be back once again when I'm ready for a new ride! Thank you so much Marko and Joseph! My experience was amazing!

Went to DriveTime to buy a new car and was very satisfied with the service I received from Mr. Damon ** as well as the service from I believe his name was Anthony. Mr. ** was very courteous, very respectful, and very professional in handling the entire process. I am going to recommend my friends who are looking for a new vehicle to come to DriveTime and to see Mr. **.

Great service. Awesome staff, very pleased.

Best car shopping experience. Kamar was very patient, helpful, and detailed. He made closing the deal easy and without a second thought. We are grateful to have worked with him and wish him much success. We will be sure to refer our friends to Duluth DriveTime.

Lakisha ** at DriveTime in Montgomery, AL is the epitome of outstanding customer service. She went above and beyond the call of duty in making sure I got the vehicle I wanted within my budget. The entire staff there was friendly and courteous. I give this place 10 stars!!!

Thank you DriveTime for your assistance with getting me into a car. Curtis ** was extremely pleasant, professional, and a pleasure to work with. It was the fastest and easiest experience I've had in getting a car and I will definitely recommend any of my friends who are looking for a car. I'm extremely pleased with the level of service I received.

Very pleased with my Nissan Versa. Customer Service representative was outstanding and so was everyone that completed all transactions. I'll be buying vehicles here from now on, and referring you to friends. Thank you.

Amazing service! Just wanted to say the people at DriveTime are tremendously professional & understanding of people's time. Max was very helpful in helping me find a great vehicle & explaining how the process works.

The service was very good and they did a good job explaining everything to me and did everything that they could to help me. To find the vehicle that I liked and get me in it. I would recommend you guys to all my friends and family. I was very pleased with my experience there.

Would like to extend my thanks to the staff at Drivetime Aurora, IL. We were in a position where no one else would give us a reasonable deal due to our trashy credit, special thanks to silvia and bryce for understanding the issues with our purchase. Drive time has quality cars and plans to make it work!

The guys at DriveTime were awesome. I knew what I wanted when I walked in the door, and they made sure I left happy. Andy was super helpful! Love my car, and would definitely recommend Drive Time to a friend.

Denise, Jan and Robert were the ones that mostly worked with me during the sale. They did a great job working with me. The whole experience was fairly smooth and stress free. Rupert was the contact man and was the one who originally was in touch. All four of them were truly helpful and effective. Thanks.

Very happy with the customer service I received! I love my car, and would recommend friends and family!

I am very happy with our purchase of a 2013 Ford Fusion. The staff was very helpful and kind. They were not pushy like most car dealerships. We feel as though we got a very fair deal. Thank you so much for all the help. I would definitely recommend this dealership to anyone looking for a great vehicle.

Best expectations were not only met, but exceeded by the team at store number 7751. I will recommend anyone who needs to get a good new vehicle and don't want the hassle of big dealers. I will love this Lincoln MKZ for many years to come and will be buying the next car there for sure.

My fiancee is trying to rebuild his credit and was so happy that he got approved for a car. I work at a credit union and we couldn't get him approved until he built a relationship with us. When I got home and read the paperwork and saw he would end up paying 17000.00 for a 2011 Cruze plus 15000.00 in interest I really wanted him to take that car back. A 2015 Chevy Cruze is that price so it should have been way less. Oh well he already signed the paperwork so the most I can do for him is get him refinanced. Well a couple months into having the car blew a head gasket. "Oh no problem. We will fix it. Just take it to Pep Boys and we will cover it after it is diagnosed." Ends up paying 80 to get it diagnosed to be told "oh we don't cover it." As soon as I can get him approved to refinanced we will stop doing business with them. Just ridiculous.

Michael ** was wonderful. Words can't describe how amazed and pleased I am with my purchase. Big thanks also to Anthony **. DRIVETIME IS THEEE BEST!

Thank you for such a pleasant experience. We were very pleased with the service Mitchell and Robert and Deunta gave. This is the best experience we've had in purchasing a vehicle and we will recommend any and everyone to DriveTime in North Little Rock.

I stopped by DriveTime around 10 am yesterday and it took forever. They had only 1 sales rep and I felt like I waited forever. Which is OK if I leave with a car. But after checking 3 cars out and decided on one, the manager comes to me with a not so comfortable deal after I explained my situation and why I was there. I guess what I am trying to say why waste someone's time (3) hours and not try to evermore work. The deal comes down to 55 dollar weekly difference we are talking about. And what upset me the most is they made me feel like - ah well tough luck bye. How is that making your customers feel SPECIAL?

The service I received from the DriveTime office in Columbus, GA was great. Mr. **, Mr. **, and Mr. ** was very tentative of me as a customer. These three men are a very assets to your company.

Our salesperson James was very polite friendly and made this experience very pleasant! I was glad a friend recommended DriveTime and I will be recommending them also...

Great experience. Approved at web page, it seems to good to be true. Went to get more information and leave with my car. Great service, excellent people working there. Help you at everything. Very grateful!!!

I had a very pleasant experience when I went to buy a car. I have bought cars in the past where the wait was long and tedious and the staff were less than enthusiastic and friendly. To say I was surprised by how things went this time is an understatement. The wait was reasonable and they made an effort to make sure we were comfortable and understood the process from beginning to end. The salesman helping me, Armon **, was personable and friendly and made me feel like we were old friends out shopping together. I really appreciated his effort on my part. The manager, Brian, was just as friendly and made the process go swiftly and painlessly, since I was giving up money. I would say that anyone shopping for a car should definitely head out to the Torrance location. You will be treated well and get a great deal in the bargain.

I purchase a car with DriveTime on 6/27/2016. My first payment was due 7/27/2016. I was out of town, when the car completely turns off. I was left in 102 degrees heat and the car would not turn over, and the windows would not let down. After talking with my salesman the car comes back on.

Our time spent was wonderful. All of the staff was courteous and nice in every way.

The team on NW Freeway in Houston overcame all my credit hurdles and helped get me in the right vehicle no matter how many times I changed my mind. Thanks Kelley, Leroy, Mack, and Sergio! Rock Solid Team!

Me and my wife had a good experience in the DriveTime office in Concord NC. The staff was great and made us feel comfortable in finding us a car. They were very helpful and professional, courteous throughout the process in purchasing the car. I would definitely recommend a friend.

Daniel was amazing at helping me and my boyfriend find a new car. Had a sense of humor to go along with his knowledge. Thank you again for helping us find the perfect vehicle for our needs!

Very happy with the customer service and help. The process was a little slow but well worth it. Overall, Jason and the rest of the team went above and beyond to make sure that I was happy with the final outcome and car chosen. I also appreciate the follow-up from Matt.

DriveTime is an awesome, hassle-free, and wonderful place. The entire process was easy from beginning to end. All of the employees were very friendly and nice. My rep Kingsley was awesome to deal with. I was able to get approved by myself without a co-signer, get the car of my dreams, and drive away with a smile on my face. If you had a down payment to submit they work with you and do not turn you away if you do not have all of the money upfront, which I loved. Also, they will do automatic payments and report to the credit bureau at least once a month which in turn will help your credit grow and skyrocket through the roof.

I highly recommend Jerrad to help with any DriveTime sales! He was very professional and courteous! He was very helpful with the whole experience and I really enjoyed it! Very, very, happy customer!

I purchased a car approximately 2 weeks ago and currently in the repair shop at this very moment. The tires on the car had little to no tread, so I told them I would not buy the car unless the tires were replaced. After an hour and a half and threats to take my $5000 to another dealer they agreed. However I was told that they would need to set that appointment. After more than a week, over the 5-day return policy and numerous calls, the appointment was scheduled. By the way each time I called I was placed on hold for at least 10 minutes having to hang up and call again, and repeated this until I got someone on the phone. Now the check engine light is on and I'm being told the gas tank fuel neck is defective. How could this vehicle possibly pass inspection as they stated?

My first time leasing a car, I purchased a 2012 Avenger. A few months later I had a accident and received replacement. Out of all the cars they stated I could get with no down payment through my Gap insurance a 2009 Malibu was the best. Not the Avenger I had before. I also was told that I could return it within 3 days but nothing of the 300 miles. I live a hour away from the place so when I tried to return the bad car was told that I was over the mileage, and I would have to pay 250 to switch to a new car.

I recently paid my last payment for my leased car. Thank God I am done. Ever since the name changed to Bridgecrest I would get a call the day the bill is due. When they were just Drivetime, I got much better service. The referral program is a joke. I referred my friend and she purchased a SUV. When she gave the rep my and my daughter's information, he played dumb and said he could not locate me. She even gave him my account number. Needless to say I never received my referral fee. All I can say is buyers beware.

I LOVE DriveTime Corpus Christi!!! My husband bought our first vehicle here several years ago with Allison ** and when it came time for me to get a vehicle, there were other places I could go to, but I went right back knowing they would go ABOVE AND BEYOND. I LOVE our Kia Sorento. DriveTime exceeds any dealer...ever. I have already had two people comment and say, "WOW!"

This was my 2nd visit to DriveTime. I bought a car from them a few months ago that I absolutely adored. Unfortunately I was involved in an accident and my heart broke when I heard from the insurance company that my gorgeous car was totaled. Thankfully, I had GAP coverage through DriveTime. They not only covered the gap in my insurance, but they covered the down payment for a new car at DriveTime. I was thrilled to work with a knowledgeable staff who not only remembered me but treated me with the same amazing kindness and respect that they showed me on my first visit. I found a vehicle I thought I loved, but after thinking it over I brought it back and they got me into a new car that I love even more with NO HASSLE.

Frank was awesome. He kept us in the loop of everything that was happening and everything that we needed to know. He is a great asset to your team. I would recommend you guys to anyone that I run into looking for a car.

I'm a single mom of 2 kids and they took complete advantage of me. They saw how desperate I was. My son has severe medical issues and I needed a car to get around and get him to his appointments. They told me they could work with me and asked me how much I wanted to pay - I said around $200 a month. He said there were two cars in my price range. He could only find the keys to one so we looked at it. He said the payments would be $210 a month. I said "okay that would work."

Antoine was my salesman and he was amazing! I told him what I wanted and my needs. He showed me only cars that met my criteria, but will say, I fell in love with the 1st car I drove. The whole process was easy and I drove out with my car in 2 hours!

I just want to say what a great experience I had with Elena **, at DriveTime on Decatur Blvd, in Las Vegas, NV. She went above and beyond to see that I was happy with my choice any helping get a car in dire circumstance. She is extremely professional, friendly and also understanding. She made it happen for me to walk of the lot very happy and pleased with my car. Thank you again Elena!!! I highly recommend her to anyone who needs a car!! Thank you.

I was very happy with the shopping experience. Everybody was nice and friendly and I didn't wait too long for the car buying experience.

Dealership manager kinda rude. Car didn't have spare tire. They wouldn't provide one. No floor mats. Again didn't provide any.

It felt like I was catered to as soon as I called to ask about a car. My credit is not good at all but at any time it got brought up. I could choose whatever car I wanted. The one I picked was a BMW that was at another dealership 4 hours away. They got it in one day. I will always come back to drivetime. Jose was professional and respectful. The sales manager Olivia was the nicest person there. Thanks DriveTime for the car.

Thanks to Charles & Christopher for their great assistance in locating and approving a vehicle that met my standards. They were wonderful and deserve to be compensated for their great effort to assist. Again I thank you and your wonderful team at DriveTime.

I was really happy at first to finally find a place I could get a car without paying a ton down. Then when I had my car inspected they told me the rotors needed to be replaced but it still passed inspection. At this point I've had the car for over the 5 day return period... So I take it to the warranty dealer and tell me they won't pay for it. So I try to return the car and they say I'll lose my deposit and it will be considered voluntarily repossessed. This is just a terrible way to run a business.

People were friendly and helpful. I would recommend my friends and family members to go there. Next car I get will be from you. Thank you.

Overall I am happy with everything so far. The main thing that got to me was every 5 mins the guy helping us would stop to answer the phone and help them and put us on hold which caused us to be there longer than we should have. I would understand if he answered and put them on hold for someone else to help them but he wouldn't. He would take 10 to 20 mins to help them. He would stop in the middle of a sentence with us like it was no big deal.

I would have rated excellent. I really liked the process and how they helped me get into a car. I just didn't like that I was unable to choose into more cars. Was only able to choose into a small amount. I understand due to my down payment and credit but would have liked more flexibility and options to drive a bigger car.

I first contacted DriveTime in Dec last year. Spoke with Jennifer. Long story short I took a job with a company car. I told Jennifer at the time that when I needed to purchase in future I would call her. Jennifer checked on me periodically. Then this month I needed to buy a car. I stopped by met with Frank **. He pulled my file and he contacted Jennifer. I bought a 2013 Kia Rio hatchback. The process was simple compared to a dealership. I know this because I worked at three dealerships as a salesman. The Manager Matt did an excellent job in presenting the contract to us. For buying a car I can say it was an enjoyable experience. The customer service skills of the staff in Orange Park is excellent. I would highly recommend DriveTime to anyone in the Greater Jacksonville Area. Thanks again to all the staff.

The experience was great up until we were asked for our insurance information. We bring the information as asked and THEN were informed that it has to show 30 days from that date. Had we been given that information PRIOR to driving home to get the paperwork we could've avoided wasted time and gas. Once we finally got the insurance issue taken care of I was able to take the car home. Prior to taking the car, the dealership made sure that the yellow sensor (that was a tire pressure sensor) went away.

Let me provide a little bit of a back story. I'm a young college student in the San Marcos area, and I had been taken advantage of by the Texas Auto Center in that area. Desperately in need of a car, I end up getting sold a very dangerous vehicle. It runs fine for a little while, but soon I find out it has very dangerous body frame damage and suspension damage that was ironically left out of all the paperwork. Long story short, soon the suspension damage fried my compressor and my car died while I was driving. Horrible ordeal.

2008 Toyota Camry - I cannot describe how great everybody at DriveTime was! They were all so nice and helpful! Melissa ** made was so helpful and was extremely friendly during the whole experience! The cars they have are very nice. I love my Camry! I have told everybody I know about them. I highly recommend them to anybody!

I purchased a Fiat 200 down then was going to be charged 200 every 2 weeks. Now I understand my credit is not great but at 23% interest I could have purchased 2 cars and then after 3 days I returned the car. The engine light always coming on and the fan running high. They gave me 49 dollars back. I will be contacting channel 5 investigates.

Matt and his manager gave us fast and pleasant service. I really appreciate the time and knowledge they shared with my wife and I to assist us in our purchase. 2013 HYUNDAI ACCENT. Thank you.

I'm so disappointed I went in on Thursday and traded my car in for a Hyundai Elantra that I was very happy with. Unfortunately, that only lasted 2 days. Saturday, my check engine light turned on and by Monday morning when I was trying to go to work my car just didn't turn on, just my luck when I wanted to go have it serviced on Saturday. As soon as my check engine light was on the locations where we can take it is closed on the weekends. I should have just kept my old car and I wouldn't have had this problem. I'm so disappointed now, I hope they can fix it and I won't have to be without a car for a long time.

These two men were awesome in meeting my needs. I was so impressed with their salesmanship. Keith and Derrick went over everything detail by detail.

They were true to their word. Hassle free. Great selection. The only thing wrong was I did not get a remote key for the car. But everything else was great. Justin was nice.

I got the best quality customer service at DriveTime in Montclair. Ammon was my salesperson and he was indeed one of the best salesperson I've ever dealt with in my life! I will definitely recommend DriveTime to anyone who's in need of a car!

Recommended by a friend to come by. Was immediately greeted soon as I walked in. A total of maybe 2 hours from start to finish. My sales associate, Mica, was very friendly and answered every question with clarity. Would recommend to anyone.

Michelle was amazing even over the phone before she met me in person. Joseph was a great help looking into cars as well as Ryan. Everyone was patient and willing to help me find the car I wanted at the price and for around the payment I wanted. I do have to say they are straight forward and are willing to work with everything as far as the can.

My 1st time financing a car. Me and my boyfriend applied together, got approved for several cars. Ended up driving off lot in 2012 Honda. Salesman chuck went above & beyond to help us get the car we wanted. Sidin helped as well. Would recommend!

I'm returning my vehicle. I was never showed the Truth in Lending Statement till signing. I was told my payments would be $250-$360. No one said that was every 2 weeks until at signing and I assumed that was monthly. My budget was MAX $350. Instead I get $237 bi-weekly ($474/monthly). WAY OVER MY BUDGET. If it had been revealed to me upfront, we would never have signed the deal.

Fantastic experience with DriveTime Gulf Freeway! Roland **, my salesman was over the top. Roland was a breath of fresh air for a used car dealership. THANK YOU DRIVETIME!! GREAT JOB ROLAND ** AND GULF FREEWAY SALES STAFF!!!

The staff is always professional.

I was greatly satisfied with my purchased vehicle. The staff was very nice ALMOST like family. I would recommend them to friends. As to I would buy from them again. So as I go on this DriveTime journey, wish me well. #I'm just saying!!!

We had a very good experience with all salespeople and staff at DriveTime. Our salesperson Kayon did everything she could to help us get the perfect car for us at the least amount of time and trouble. Best car buying experience ever!

Adam was very helpful with all of my needs as I car shopped. I wanted low mileage and not a outstanding payment each month. Mileage was perfect! Monthly payment needs a little work but I can work on that. I was very nervous about the whole process due to my recent credit issues but after a few minutes with Adam my husband and I was somewhat at ease. I would definitely recommend them to anyone in need of a car???

Buying this car was confusing. We were told different things by different people most of the time. We had a tag we wanted to transfer but we told we could not use it because it was in both my husband name and mine and my husband was not on the loan. It is a handicap tag and he needs it. We were also told that Saturday was considered a business day because they are open in regard to the five day return policy. I am under the impression that standard business days are Monday - Friday. It took a long time to buy the car. They did bring it over from Orlando for us but the back door lock were not working correctly and have to be fixed and also there are two open recalls on the car.

I am very happy with my experience at DriveTime. My sales rep Joshua ** was more than helpful and made my overall experience as pleasant as possible. I will refer this dealership to my friends to pass on the great experience I had to others.

I would like to take this time to thank ** and ** for making my buying experience an easy one! From the moment I walked in to their office (located at 2143 W Camelback) I felt welcomed. Both were professional, knowledgeable, responsive to my needs and showed genuine care. My hat goes off to these two individuals! Both were simply AMAZING!

DriveTime, more particular Dania ** was extremely personable, helpful, friendly and knowledgeable... She answered all of my questions and made this experience "tolerable" for me as I am NOT a car shopper. I had not purchased a car since 2000 and really dread it, but was not bad at all. Thank you Dania.

I had a great experience at the dealership in North Little Rock, AR. The sale manager was very nice, and the sale person (Thomas **) was a great salesman. I would recommend it to a friend when they want to buy a vehicle.

Great experience. Theo was awesome.

Our sales lady was very helpful, very awesome. I couldn't have asked for anything better. They really helped us out in a bind. They had a very nice selection. Did not pressure us into anything we cannot afford. And showed us a few different models and a few of the same models of the same car we bought.

I gave all my information over phone - they stated "all was approved, just come up." I stated to them that I did not have a lot of time to waste coming up from Naples Fl to Fort Myers Fl. They stated the with the vehicle I wanted all was set. I told them how much I had for down payment and what I had to spend a my on payment. Again they stated "all was set, no problem - we can do it." After I get there they tell me I needed to put $1,500 down and payments would be $450.00 a my that was twice the amount I stated to them I had to spend. What a joke and waste of my time. They wasted my time on phone when I was told I was approved with terms I stated to them and wasted my time when I got up to dealership. Just like I thought - just another scam.

Great experience. Everyone made the car buying experience painless. Would recommend to a friend.

Bernard and Brandon gave my grandson and I great customer service on our second purchase of a auto. They both went above and beyond to make sure we received what we wanted. Also, listened to me about what payments we could afford. Great job to both of them.

My service rep Micheal was great at answering all of our questions, keeping us informed of our options, and easing the tedious process of car buying. Great customer service. Sales Manager Kenneth was also a great help making sure we understood policies and options. We also appreciated him following up with us while processing our application and after.

My wife and I were very pleased with our experience at DriveTime. JR ** treated us like family and made the process very appealing. I was a bit skeptic about the purchase, but after everything was said and done, I honestly feel relieved and credit Mr ** with the purchase. My Toyota Tundra is a dream come true. We walked in to finishing the deal on a Ford Edge and walked out proud owners of Tundra.

From the time I walked in until I left I felt welcomed. The staff were very professional, courteous, and helpful. My deepest heartfelt thanks goes out to Dominique, Cynthia, and Casey. I would definitely come back again for my next purchase.

My overall experience with DriveTime was amazing. The salesman that assisted me was very helpful and patient. I walked in without a car and walked out with one so I was very pleased.

Josh was very professional! The financial part was dreadful...

I really got a good deal. I got my dream car, with my lack of credit history and having just started a new job.

I was left with disappointment about purchasing a car at many local dealership. They made me feel like I wasn't important or creditable. When I walked into DriveTime, I was greeting with a professional smiling face (Francis) in Orange Park Fl, Blanding Blvd. He told me not to worry, that I was important and in the right place for help. I am extremely happy that I walked through those doors at DriveTime because me and my family are riding in a beautiful, clean and dependable car. I will like to thank Francis and Matt a thousands times. Believe in DriveTime because they are solid for customers.

Newport News Drivetime dealer made my decision easy. Brandie ** she's great. She run the extra mile to find me my Kia Sorento. All the staff are friendly and you don't feel the pressure to buy the car like other dealer around the area. Thank you Drivetime Newport News for my Kia.

I have a wonderful experience with your staff. I do have one complaint. There was no windshield wiper fluid in the vehicle at all. It is little things like that, that makes one wonder if things were really checked properly. I have sent others.

All of DriveTime staff located at Marlow Heights location were outstanding.

Absolutely love the Tampa DriveTime! They were all so friendly and our sales man Justin was great. Thanks for getting me into an awesome car!

Thank you for all the help you gave us in getting our car.

Cassandra was absolutely wonderful. I came in on a Saturday morning, they were packed and she was the only sales associate. She was apologetic about the wait and made the situation feel good. I love my new car and I really appreciate not only Cassandra, but DriveTime as well!

The whole ordeal from start to end was great. You guys make the car buying simple and pleasant with no typical car buying problems. Everyone was super nice, and made my experience good enough to come back to you guys for my next used car purchase... keep it up guys.

The experience at DriveTime was exceptional. Kristie was a good salesperson with a great personality. I will recommend DriveTime to anybody.

My sales agent Kelson was amazing. Fast and speedy service, very informative and fun and friendly environment. The financial advisor Bill was wonderful as well.

Darius was our salesperson, we spoke with him on the phone first, and once there he did exactly as he said he would. We told him what we could afford and he match us perfectly with a car. He wasn't rude or stand offish as some car dealers are. He was personable and carried on conversation. The other team members were nice and friendly and overall we had a very pleasant experience after many unpleasant visits to other dealers. We will highly recommend DriveTime to all our friends!!! Thank you Darius for helping our family get back on the road!!

The only thing that was a little slow was the final paperwork. Having to wait to sign after we already had the vehicle. Other than that the experience was amazing. Didn't feel pressured at all which is something that you just don't find at many dealerships.

I paid my car off in July 2016 and come to find out they didn't report it to the credit bureaus. I am pissed because I need another SUV. Then they tell me it's gonna take 6 to 8 weeks for me to get the title to the car. Why don't they report to the credit bureaus? Can anyone answer this because my credit is jacked up for them not to report. It would boost my credit score so that I am able to get another vehicle. ** I have 6 kids and a grandbaby.

I got to say DriveTime is a great dealership in my eyes. Never had that great experience and I got approved fast and was walked through everything to where I could understand and also they have a great selection of vehicles. I told them what I wanted and how and they gave me a great list of what I was looking for.

I went in looking for a new vehicle, my sales rep Phil was awesome. He took his time and made sure I was happy with my choice. He let me know all the details about the car. He stayed after the office closed to make sure I was taken care of. If you're looking for a company who cares about the consumer I would strongly recommend you go to the Independence, MO location and speak with Phillip **. Good job Phil.

I had the greatest customer service experience with DriveTime at the Kissimmee location and was assisted by Claudio. Claudio is an amazing person to work with and was very helpful and knowledgeable. We shared personal experiences that led to great customer interaction. Once again I am proud to shop at DriveTime. Great work, you guys ROCK!

Hi people out there... Just to tell you DriveTime is one of the most ** up car places in the world. To tell you the truth all they do is ** you over... So if you go with them I tell you now places do not go them at all. Been having car problems since buying a car from them. So people do not go there at all.

I was so glad about my experiences with DriveTime. Everyone whom worked with me - Salesperson, Manager, Receptionist were genuinely caring, honest and fair. Thank you for helping me.

DriveTime was very helpful, very friendly environment, and would recommend to a friend!!! I am very satisfied with my new vehicle.

I want to start off by saying that I purchased a car 13 days ago, and the "1st car" sold had mechanical issues within the first 2 days (not to mention we drove 30+miles to retrieve the car and it was the wrong color, including mechanical problems). The 2nd car DriveTime "Lewisville" placed me in due to the 1st car being "faulty," also broke down the 13th day of driving it. Specifically, it broke down three times and left me stranded on the side of the road. Due to this madness, I missed three days of work and it caused me major inconveniences. I went down to DriveTime Lewisville location all to be handled as if I were not a customer, rather a extreme nuisance.

HUGE thanks to DriveTime on Wyoming & Timothy **!! You all worked so hard to get me out of your location in a beautiful and SAFE new car!! Thank you, thank you!!!

DriveTime is an excellent place to go and purchase a car. I purchased a car from them two days ago. I am going to refer my husband, my four brothers, and all of my friends that need cars at this time to go only to DriveTime. They are the best in town in my opinion and I am speaking from my own experience with them.

I felt like Angelo, my car salesman, help me find the perfect car. I love my 2013 Ford Taurus SEL. It is fully loaded and one of the best cars I've ever had. If you ever go to Drivetime on Greystone Blvd, ask for Angelo. He will do right by you.

I have bought over 15 vehicles and this experience by far exceeded all expectations! Very fast transaction, courteous/truthful/honest salesmen. Jan and Claudie were the BEST!

I have seen the ads for DriveTime and decided to finally take a look online and go from there. Once online, I decided to submit the prequalification form. I received a call to set up an appt. the next day at 7pm, Glen Burnie, MD location. My husband and I walk in, somewhat confused as which way to proceed and stood there for a good 5 minutes without being helped or asked if we needed help. However, when another couple arrived (with a much lighter skin hue), they were immediately greeted with a friendly "How can I help you, please sign in". My husband and I were thoroughly confused because the associate behind the desk stared at us when we walked in and knew that we were obviously unaware of what we needed to do, yet said absolutely nothing. My husband had to walk over to the desk and ask if we needed to sign in and this associate told him as he slightly looked up "Yeah everyone has to sign in".

I found the people there to be extremely helpful. The manager was intent on making sure I understood everything I was signing and I was happy with the car I was buying. It was the best car buying experience I have ever had. Thank you so much for everything.

I would tell any and everyone I know about DriveTime. You guys are the best. I am so happy and ** was the very best with putting my needs first and so did the final sale manager ** - oh I can't remember her last name but the two were outstanding. Thanks to the whole DriveTime team at the 11000 W Colfax Ave store.

Everyone was very professional and friendly especially our sales woman V. I would refer anyone looking for a vehicle to try DriveTime.

We had a great experience purchasing this car from DriveTime in Chandler, AZ. Cameron and the rest of the staff were helpful and friendly as well as extremely professional. Wonderful experience all around!

I just want to say that this is the best experience that I have ever had purchasing a vehicle. The salesperson treated me like family, which was refreshing.

Interest rate is too high, not in line with my credit scores. For a car costing that much (more than $33,000), no foot mats, almost empty tank of gas and faulty wipers. Overall, too much demand for documents some more than twice, at a point I am thinking that these type of treatment is the norm as applicable to a ** who is not to be trusted. Based on the above issues, I am neither happy nor satisfied. Thanks for the opportunity to voice my concerns.

Happy with my vehicle. Thank you for your patience and understanding my vehicle needs. I am happy with my purchase and I will definitely let everyone I know about DriveTime.

Donald, Carlos, and the rest of the staff were great. They made this the best car buying experience I've ever had. I was in and out of the dealership, with a new vehicle, in about 2 1/2 hours. Thank you all.

Going to DriveTime helped settle my nerves about buying a car. It was such a relaxing environment. No pressure. They were all very kind and courteous. I would like to thank them for helping me get into my new vehicle. In happy to have a safe reliable car for my family.

It was apparent at the outset that the employees at DriveTime care about the customer experience from beginning to end. On our first visit at 3101 Morse Road, ** did an outstanding job of conveying the value of buying a car from DriveTime, which was the main reason for our return to your dealership. On our second visit, we were introduced to **, who took us for our test drive, (three to be exact) and patiently answered our many questions about buying and financing a car via DriveTime. He had a quiet confidence and sense of humor that gave us confidence in him and your company. We were very picky about the car we were going to buy, and he never conveyed anything but understanding the standards we had for the car we were going to buy.

Very helpful and cordial people. Jim made the process of buying a car at DriveTime painless and stress-free. I will definitely consider coming back and get a new vehicle with them.

The vehicle had to be picked up in Jacksonville Fl. That's a 2-hour drive from the sales office. We picked our car up. First it wasn't black and there was only 1 key. When my wife stated, "No, I don't want it" the comment from the guy who stated he was the general mgr. (Kevin) was, "Oh well!" I was shocked. The salesperson tried to smooth it over. We took possession of the vehicle after dark - in fact the store had closed. I did a short test drive from 1 parking space to another in front of the store so that my handicapped wife could get in.

Overall I am satisfied with my experience with DriveTime. However, it would have been nice if they could have washed and cleaned the car before I got it. I even asked about it and was told it would be done, but when I arrived to pick it up the next day it was not done and nothing else was said about it. But again, overall good experience.

I commend the employees and DriveTime. They were nice and courteous and very attentive! Nice place to do business with a great team!

Very helpful and great customer service. Love my new car... Thank you DriveTime!!

I received an approval for 23k with 1100 down payment only to find out that I can't get a vehicle that is only 17k. How do you approve someone for a loan amount and then deny them? DriveTime is just like all the other dealers that give you a fake approval just to get you in the door and then try to tell you that you need more money down or a co-signer. This was a complete waste of my time and you guys are just like the rest of the car dealerships that give false hope to people!!! DRIVETIME IS JUST LIKE THE REST and THERE IS NOTHING SPECIAL ABOUT THIS COMPANY!!!

This dealership "prides" itself on helping you get in the car of your choice without "hidden cost" regardless of credit...blah, blah, blah. They say they don't offer the usual scams and tricks. Well they don't offer the usual tricks because they are new ones or maybe old ones in new cloths. I got online and was able to pick my vehicle and get approved for it. Sounds too good to be true? Well it was! So I do all the paperwork and talk to a person to get an appointment to drive the truck I picked. They already ran my credit and approved me remember? So I asked how much my down will be (I want to bring enough as I'm driving 100+ miles) my answer "we can't tell you that until you get here". Ummm YES YOU CAN. I'm approved for a certain amount. You know which vehicle I want and you have my credit info.

I have bought many cars in the past, but this dealership is the best and fastest experience I've ever had. I left with a full understanding of the contract and an amazing car with out-of-this-word rates! My business is pledged to DriveTime!

I would not use DriveTime as long as they are using Bridgecrest to do the loans. I am a customer and have NOT been late once and I need help from customer service and they were rude and very disrespectful. I would try somewhere else before dealing with anyone who uses Bridgecrest.