DriveTime Reviews

I purchase a car with DriveTime on 6/27/2016. My first payment was due 7/27/2016. I was out of town, when the car completely turns off. I was left in 102 degrees heat and the car would not turn over, and the windows would not let down. After talking with my salesman the car comes back on.

Our time spent was wonderful. All of the staff was courteous and nice in every way.

The team on NW Freeway in Houston overcame all my credit hurdles and helped get me in the right vehicle no matter how many times I changed my mind. Thanks Kelley, Leroy, Mack, and Sergio! Rock Solid Team!

Me and my wife had a good experience in the DriveTime office in Concord NC. The staff was great and made us feel comfortable in finding us a car. They were very helpful and professional, courteous throughout the process in purchasing the car. I would definitely recommend a friend.

Daniel was amazing at helping me and my boyfriend find a new car. Had a sense of humor to go along with his knowledge. Thank you again for helping us find the perfect vehicle for our needs!

Very happy with the customer service and help. The process was a little slow but well worth it. Overall, Jason and the rest of the team went above and beyond to make sure that I was happy with the final outcome and car chosen. I also appreciate the follow-up from Matt.

DriveTime is an awesome, hassle-free, and wonderful place. The entire process was easy from beginning to end. All of the employees were very friendly and nice. My rep Kingsley was awesome to deal with. I was able to get approved by myself without a co-signer, get the car of my dreams, and drive away with a smile on my face. If you had a down payment to submit they work with you and do not turn you away if you do not have all of the money upfront, which I loved. Also, they will do automatic payments and report to the credit bureau at least once a month which in turn will help your credit grow and skyrocket through the roof.

I highly recommend Jerrad to help with any DriveTime sales! He was very professional and courteous! He was very helpful with the whole experience and I really enjoyed it! Very, very, happy customer!

I purchased a car approximately 2 weeks ago and currently in the repair shop at this very moment. The tires on the car had little to no tread, so I told them I would not buy the car unless the tires were replaced. After an hour and a half and threats to take my $5000 to another dealer they agreed. However I was told that they would need to set that appointment. After more than a week, over the 5-day return policy and numerous calls, the appointment was scheduled. By the way each time I called I was placed on hold for at least 10 minutes having to hang up and call again, and repeated this until I got someone on the phone. Now the check engine light is on and I'm being told the gas tank fuel neck is defective. How could this vehicle possibly pass inspection as they stated?

My first time leasing a car, I purchased a 2012 Avenger. A few months later I had a accident and received replacement. Out of all the cars they stated I could get with no down payment through my Gap insurance a 2009 Malibu was the best. Not the Avenger I had before. I also was told that I could return it within 3 days but nothing of the 300 miles. I live a hour away from the place so when I tried to return the bad car was told that I was over the mileage, and I would have to pay 250 to switch to a new car.

I recently paid my last payment for my leased car. Thank God I am done. Ever since the name changed to Bridgecrest I would get a call the day the bill is due. When they were just Drivetime, I got much better service. The referral program is a joke. I referred my friend and she purchased a SUV. When she gave the rep my and my daughter's information, he played dumb and said he could not locate me. She even gave him my account number. Needless to say I never received my referral fee. All I can say is buyers beware.

I LOVE DriveTime Corpus Christi!!! My husband bought our first vehicle here several years ago with Allison ** and when it came time for me to get a vehicle, there were other places I could go to, but I went right back knowing they would go ABOVE AND BEYOND. I LOVE our Kia Sorento. DriveTime exceeds any dealer...ever. I have already had two people comment and say, "WOW!"

This was my 2nd visit to DriveTime. I bought a car from them a few months ago that I absolutely adored. Unfortunately I was involved in an accident and my heart broke when I heard from the insurance company that my gorgeous car was totaled. Thankfully, I had GAP coverage through DriveTime. They not only covered the gap in my insurance, but they covered the down payment for a new car at DriveTime. I was thrilled to work with a knowledgeable staff who not only remembered me but treated me with the same amazing kindness and respect that they showed me on my first visit. I found a vehicle I thought I loved, but after thinking it over I brought it back and they got me into a new car that I love even more with NO HASSLE.

Frank was awesome. He kept us in the loop of everything that was happening and everything that we needed to know. He is a great asset to your team. I would recommend you guys to anyone that I run into looking for a car.

I'm a single mom of 2 kids and they took complete advantage of me. They saw how desperate I was. My son has severe medical issues and I needed a car to get around and get him to his appointments. They told me they could work with me and asked me how much I wanted to pay - I said around $200 a month. He said there were two cars in my price range. He could only find the keys to one so we looked at it. He said the payments would be $210 a month. I said "okay that would work."

Antoine was my salesman and he was amazing! I told him what I wanted and my needs. He showed me only cars that met my criteria, but will say, I fell in love with the 1st car I drove. The whole process was easy and I drove out with my car in 2 hours!

I just want to say what a great experience I had with Elena **, at DriveTime on Decatur Blvd, in Las Vegas, NV. She went above and beyond to see that I was happy with my choice any helping get a car in dire circumstance. She is extremely professional, friendly and also understanding. She made it happen for me to walk of the lot very happy and pleased with my car. Thank you again Elena!!! I highly recommend her to anyone who needs a car!! Thank you.

I was very happy with the shopping experience. Everybody was nice and friendly and I didn't wait too long for the car buying experience.

Dealership manager kinda rude. Car didn't have spare tire. They wouldn't provide one. No floor mats. Again didn't provide any.

It felt like I was catered to as soon as I called to ask about a car. My credit is not good at all but at any time it got brought up. I could choose whatever car I wanted. The one I picked was a BMW that was at another dealership 4 hours away. They got it in one day. I will always come back to drivetime. Jose was professional and respectful. The sales manager Olivia was the nicest person there. Thanks DriveTime for the car.

Thanks to Charles & Christopher for their great assistance in locating and approving a vehicle that met my standards. They were wonderful and deserve to be compensated for their great effort to assist. Again I thank you and your wonderful team at DriveTime.

I was really happy at first to finally find a place I could get a car without paying a ton down. Then when I had my car inspected they told me the rotors needed to be replaced but it still passed inspection. At this point I've had the car for over the 5 day return period... So I take it to the warranty dealer and tell me they won't pay for it. So I try to return the car and they say I'll lose my deposit and it will be considered voluntarily repossessed. This is just a terrible way to run a business.

People were friendly and helpful. I would recommend my friends and family members to go there. Next car I get will be from you. Thank you.

Overall I am happy with everything so far. The main thing that got to me was every 5 mins the guy helping us would stop to answer the phone and help them and put us on hold which caused us to be there longer than we should have. I would understand if he answered and put them on hold for someone else to help them but he wouldn't. He would take 10 to 20 mins to help them. He would stop in the middle of a sentence with us like it was no big deal.

I would have rated excellent. I really liked the process and how they helped me get into a car. I just didn't like that I was unable to choose into more cars. Was only able to choose into a small amount. I understand due to my down payment and credit but would have liked more flexibility and options to drive a bigger car.

I first contacted DriveTime in Dec last year. Spoke with Jennifer. Long story short I took a job with a company car. I told Jennifer at the time that when I needed to purchase in future I would call her. Jennifer checked on me periodically. Then this month I needed to buy a car. I stopped by met with Frank **. He pulled my file and he contacted Jennifer. I bought a 2013 Kia Rio hatchback. The process was simple compared to a dealership. I know this because I worked at three dealerships as a salesman. The Manager Matt did an excellent job in presenting the contract to us. For buying a car I can say it was an enjoyable experience. The customer service skills of the staff in Orange Park is excellent. I would highly recommend DriveTime to anyone in the Greater Jacksonville Area. Thanks again to all the staff.

The experience was great up until we were asked for our insurance information. We bring the information as asked and THEN were informed that it has to show 30 days from that date. Had we been given that information PRIOR to driving home to get the paperwork we could've avoided wasted time and gas. Once we finally got the insurance issue taken care of I was able to take the car home. Prior to taking the car, the dealership made sure that the yellow sensor (that was a tire pressure sensor) went away.

Let me provide a little bit of a back story. I'm a young college student in the San Marcos area, and I had been taken advantage of by the Texas Auto Center in that area. Desperately in need of a car, I end up getting sold a very dangerous vehicle. It runs fine for a little while, but soon I find out it has very dangerous body frame damage and suspension damage that was ironically left out of all the paperwork. Long story short, soon the suspension damage fried my compressor and my car died while I was driving. Horrible ordeal.

2008 Toyota Camry - I cannot describe how great everybody at DriveTime was! They were all so nice and helpful! Melissa ** made was so helpful and was extremely friendly during the whole experience! The cars they have are very nice. I love my Camry! I have told everybody I know about them. I highly recommend them to anybody!

I purchased a Fiat 200 down then was going to be charged 200 every 2 weeks. Now I understand my credit is not great but at 23% interest I could have purchased 2 cars and then after 3 days I returned the car. The engine light always coming on and the fan running high. They gave me 49 dollars back. I will be contacting channel 5 investigates.

Matt and his manager gave us fast and pleasant service. I really appreciate the time and knowledge they shared with my wife and I to assist us in our purchase. 2013 HYUNDAI ACCENT. Thank you.

I'm so disappointed I went in on Thursday and traded my car in for a Hyundai Elantra that I was very happy with. Unfortunately, that only lasted 2 days. Saturday, my check engine light turned on and by Monday morning when I was trying to go to work my car just didn't turn on, just my luck when I wanted to go have it serviced on Saturday. As soon as my check engine light was on the locations where we can take it is closed on the weekends. I should have just kept my old car and I wouldn't have had this problem. I'm so disappointed now, I hope they can fix it and I won't have to be without a car for a long time.

These two men were awesome in meeting my needs. I was so impressed with their salesmanship. Keith and Derrick went over everything detail by detail.

They were true to their word. Hassle free. Great selection. The only thing wrong was I did not get a remote key for the car. But everything else was great. Justin was nice.

I got the best quality customer service at DriveTime in Montclair. Ammon was my salesperson and he was indeed one of the best salesperson I've ever dealt with in my life! I will definitely recommend DriveTime to anyone who's in need of a car!

Recommended by a friend to come by. Was immediately greeted soon as I walked in. A total of maybe 2 hours from start to finish. My sales associate, Mica, was very friendly and answered every question with clarity. Would recommend to anyone.

Michelle was amazing even over the phone before she met me in person. Joseph was a great help looking into cars as well as Ryan. Everyone was patient and willing to help me find the car I wanted at the price and for around the payment I wanted. I do have to say they are straight forward and are willing to work with everything as far as the can.

My 1st time financing a car. Me and my boyfriend applied together, got approved for several cars. Ended up driving off lot in 2012 Honda. Salesman chuck went above & beyond to help us get the car we wanted. Sidin helped as well. Would recommend!

I'm returning my vehicle. I was never showed the Truth in Lending Statement till signing. I was told my payments would be $250-$360. No one said that was every 2 weeks until at signing and I assumed that was monthly. My budget was MAX $350. Instead I get $237 bi-weekly ($474/monthly). WAY OVER MY BUDGET. If it had been revealed to me upfront, we would never have signed the deal.

Fantastic experience with DriveTime Gulf Freeway! Roland **, my salesman was over the top. Roland was a breath of fresh air for a used car dealership. THANK YOU DRIVETIME!! GREAT JOB ROLAND ** AND GULF FREEWAY SALES STAFF!!!

The staff is always professional.

I was greatly satisfied with my purchased vehicle. The staff was very nice ALMOST like family. I would recommend them to friends. As to I would buy from them again. So as I go on this DriveTime journey, wish me well. #I'm just saying!!!

We had a very good experience with all salespeople and staff at DriveTime. Our salesperson Kayon did everything she could to help us get the perfect car for us at the least amount of time and trouble. Best car buying experience ever!

Adam was very helpful with all of my needs as I car shopped. I wanted low mileage and not a outstanding payment each month. Mileage was perfect! Monthly payment needs a little work but I can work on that. I was very nervous about the whole process due to my recent credit issues but after a few minutes with Adam my husband and I was somewhat at ease. I would definitely recommend them to anyone in need of a car???

Buying this car was confusing. We were told different things by different people most of the time. We had a tag we wanted to transfer but we told we could not use it because it was in both my husband name and mine and my husband was not on the loan. It is a handicap tag and he needs it. We were also told that Saturday was considered a business day because they are open in regard to the five day return policy. I am under the impression that standard business days are Monday - Friday. It took a long time to buy the car. They did bring it over from Orlando for us but the back door lock were not working correctly and have to be fixed and also there are two open recalls on the car.

I am very happy with my experience at DriveTime. My sales rep Joshua ** was more than helpful and made my overall experience as pleasant as possible. I will refer this dealership to my friends to pass on the great experience I had to others.

I would like to take this time to thank ** and ** for making my buying experience an easy one! From the moment I walked in to their office (located at 2143 W Camelback) I felt welcomed. Both were professional, knowledgeable, responsive to my needs and showed genuine care. My hat goes off to these two individuals! Both were simply AMAZING!

DriveTime, more particular Dania ** was extremely personable, helpful, friendly and knowledgeable... She answered all of my questions and made this experience "tolerable" for me as I am NOT a car shopper. I had not purchased a car since 2000 and really dread it, but was not bad at all. Thank you Dania.

I had a great experience at the dealership in North Little Rock, AR. The sale manager was very nice, and the sale person (Thomas **) was a great salesman. I would recommend it to a friend when they want to buy a vehicle.

Great experience. Theo was awesome.

Our sales lady was very helpful, very awesome. I couldn't have asked for anything better. They really helped us out in a bind. They had a very nice selection. Did not pressure us into anything we cannot afford. And showed us a few different models and a few of the same models of the same car we bought.

I gave all my information over phone - they stated "all was approved, just come up." I stated to them that I did not have a lot of time to waste coming up from Naples Fl to Fort Myers Fl. They stated the with the vehicle I wanted all was set. I told them how much I had for down payment and what I had to spend a my on payment. Again they stated "all was set, no problem - we can do it." After I get there they tell me I needed to put $1,500 down and payments would be $450.00 a my that was twice the amount I stated to them I had to spend. What a joke and waste of my time. They wasted my time on phone when I was told I was approved with terms I stated to them and wasted my time when I got up to dealership. Just like I thought - just another scam.

Great experience. Everyone made the car buying experience painless. Would recommend to a friend.

Bernard and Brandon gave my grandson and I great customer service on our second purchase of a auto. They both went above and beyond to make sure we received what we wanted. Also, listened to me about what payments we could afford. Great job to both of them.

My service rep Micheal was great at answering all of our questions, keeping us informed of our options, and easing the tedious process of car buying. Great customer service. Sales Manager Kenneth was also a great help making sure we understood policies and options. We also appreciated him following up with us while processing our application and after.

My wife and I were very pleased with our experience at DriveTime. JR ** treated us like family and made the process very appealing. I was a bit skeptic about the purchase, but after everything was said and done, I honestly feel relieved and credit Mr ** with the purchase. My Toyota Tundra is a dream come true. We walked in to finishing the deal on a Ford Edge and walked out proud owners of Tundra.

From the time I walked in until I left I felt welcomed. The staff were very professional, courteous, and helpful. My deepest heartfelt thanks goes out to Dominique, Cynthia, and Casey. I would definitely come back again for my next purchase.

My overall experience with DriveTime was amazing. The salesman that assisted me was very helpful and patient. I walked in without a car and walked out with one so I was very pleased.

Josh was very professional! The financial part was dreadful...

I really got a good deal. I got my dream car, with my lack of credit history and having just started a new job.

I was left with disappointment about purchasing a car at many local dealership. They made me feel like I wasn't important or creditable. When I walked into DriveTime, I was greeting with a professional smiling face (Francis) in Orange Park Fl, Blanding Blvd. He told me not to worry, that I was important and in the right place for help. I am extremely happy that I walked through those doors at DriveTime because me and my family are riding in a beautiful, clean and dependable car. I will like to thank Francis and Matt a thousands times. Believe in DriveTime because they are solid for customers.

Newport News Drivetime dealer made my decision easy. Brandie ** she's great. She run the extra mile to find me my Kia Sorento. All the staff are friendly and you don't feel the pressure to buy the car like other dealer around the area. Thank you Drivetime Newport News for my Kia.

I have a wonderful experience with your staff. I do have one complaint. There was no windshield wiper fluid in the vehicle at all. It is little things like that, that makes one wonder if things were really checked properly. I have sent others.

All of DriveTime staff located at Marlow Heights location were outstanding.

Absolutely love the Tampa DriveTime! They were all so friendly and our sales man Justin was great. Thanks for getting me into an awesome car!

Thank you for all the help you gave us in getting our car.

Cassandra was absolutely wonderful. I came in on a Saturday morning, they were packed and she was the only sales associate. She was apologetic about the wait and made the situation feel good. I love my new car and I really appreciate not only Cassandra, but DriveTime as well!

The whole ordeal from start to end was great. You guys make the car buying simple and pleasant with no typical car buying problems. Everyone was super nice, and made my experience good enough to come back to you guys for my next used car purchase... keep it up guys.

The experience at DriveTime was exceptional. Kristie was a good salesperson with a great personality. I will recommend DriveTime to anybody.

My sales agent Kelson was amazing. Fast and speedy service, very informative and fun and friendly environment. The financial advisor Bill was wonderful as well.

Darius was our salesperson, we spoke with him on the phone first, and once there he did exactly as he said he would. We told him what we could afford and he match us perfectly with a car. He wasn't rude or stand offish as some car dealers are. He was personable and carried on conversation. The other team members were nice and friendly and overall we had a very pleasant experience after many unpleasant visits to other dealers. We will highly recommend DriveTime to all our friends!!! Thank you Darius for helping our family get back on the road!!

The only thing that was a little slow was the final paperwork. Having to wait to sign after we already had the vehicle. Other than that the experience was amazing. Didn't feel pressured at all which is something that you just don't find at many dealerships.

I paid my car off in July 2016 and come to find out they didn't report it to the credit bureaus. I am pissed because I need another SUV. Then they tell me it's gonna take 6 to 8 weeks for me to get the title to the car. Why don't they report to the credit bureaus? Can anyone answer this because my credit is jacked up for them not to report. It would boost my credit score so that I am able to get another vehicle. ** I have 6 kids and a grandbaby.

I got to say DriveTime is a great dealership in my eyes. Never had that great experience and I got approved fast and was walked through everything to where I could understand and also they have a great selection of vehicles. I told them what I wanted and how and they gave me a great list of what I was looking for.

I went in looking for a new vehicle, my sales rep Phil was awesome. He took his time and made sure I was happy with my choice. He let me know all the details about the car. He stayed after the office closed to make sure I was taken care of. If you're looking for a company who cares about the consumer I would strongly recommend you go to the Independence, MO location and speak with Phillip **. Good job Phil.

I had the greatest customer service experience with DriveTime at the Kissimmee location and was assisted by Claudio. Claudio is an amazing person to work with and was very helpful and knowledgeable. We shared personal experiences that led to great customer interaction. Once again I am proud to shop at DriveTime. Great work, you guys ROCK!

Hi people out there... Just to tell you DriveTime is one of the most ** up car places in the world. To tell you the truth all they do is ** you over... So if you go with them I tell you now places do not go them at all. Been having car problems since buying a car from them. So people do not go there at all.

I was so glad about my experiences with DriveTime. Everyone whom worked with me - Salesperson, Manager, Receptionist were genuinely caring, honest and fair. Thank you for helping me.

DriveTime was very helpful, very friendly environment, and would recommend to a friend!!! I am very satisfied with my new vehicle.

I want to start off by saying that I purchased a car 13 days ago, and the "1st car" sold had mechanical issues within the first 2 days (not to mention we drove 30+miles to retrieve the car and it was the wrong color, including mechanical problems). The 2nd car DriveTime "Lewisville" placed me in due to the 1st car being "faulty," also broke down the 13th day of driving it. Specifically, it broke down three times and left me stranded on the side of the road. Due to this madness, I missed three days of work and it caused me major inconveniences. I went down to DriveTime Lewisville location all to be handled as if I were not a customer, rather a extreme nuisance.

HUGE thanks to DriveTime on Wyoming & Timothy **!! You all worked so hard to get me out of your location in a beautiful and SAFE new car!! Thank you, thank you!!!

DriveTime is an excellent place to go and purchase a car. I purchased a car from them two days ago. I am going to refer my husband, my four brothers, and all of my friends that need cars at this time to go only to DriveTime. They are the best in town in my opinion and I am speaking from my own experience with them.

I felt like Angelo, my car salesman, help me find the perfect car. I love my 2013 Ford Taurus SEL. It is fully loaded and one of the best cars I've ever had. If you ever go to Drivetime on Greystone Blvd, ask for Angelo. He will do right by you.

I have bought over 15 vehicles and this experience by far exceeded all expectations! Very fast transaction, courteous/truthful/honest salesmen. Jan and Claudie were the BEST!

I have seen the ads for DriveTime and decided to finally take a look online and go from there. Once online, I decided to submit the prequalification form. I received a call to set up an appt. the next day at 7pm, Glen Burnie, MD location. My husband and I walk in, somewhat confused as which way to proceed and stood there for a good 5 minutes without being helped or asked if we needed help. However, when another couple arrived (with a much lighter skin hue), they were immediately greeted with a friendly "How can I help you, please sign in". My husband and I were thoroughly confused because the associate behind the desk stared at us when we walked in and knew that we were obviously unaware of what we needed to do, yet said absolutely nothing. My husband had to walk over to the desk and ask if we needed to sign in and this associate told him as he slightly looked up "Yeah everyone has to sign in".

I found the people there to be extremely helpful. The manager was intent on making sure I understood everything I was signing and I was happy with the car I was buying. It was the best car buying experience I have ever had. Thank you so much for everything.

I would tell any and everyone I know about DriveTime. You guys are the best. I am so happy and ** was the very best with putting my needs first and so did the final sale manager ** - oh I can't remember her last name but the two were outstanding. Thanks to the whole DriveTime team at the 11000 W Colfax Ave store.

Everyone was very professional and friendly especially our sales woman V. I would refer anyone looking for a vehicle to try DriveTime.

We had a great experience purchasing this car from DriveTime in Chandler, AZ. Cameron and the rest of the staff were helpful and friendly as well as extremely professional. Wonderful experience all around!

I just want to say that this is the best experience that I have ever had purchasing a vehicle. The salesperson treated me like family, which was refreshing.

Interest rate is too high, not in line with my credit scores. For a car costing that much (more than $33,000), no foot mats, almost empty tank of gas and faulty wipers. Overall, too much demand for documents some more than twice, at a point I am thinking that these type of treatment is the norm as applicable to a ** who is not to be trusted. Based on the above issues, I am neither happy nor satisfied. Thanks for the opportunity to voice my concerns.

Happy with my vehicle. Thank you for your patience and understanding my vehicle needs. I am happy with my purchase and I will definitely let everyone I know about DriveTime.

Donald, Carlos, and the rest of the staff were great. They made this the best car buying experience I've ever had. I was in and out of the dealership, with a new vehicle, in about 2 1/2 hours. Thank you all.

Going to DriveTime helped settle my nerves about buying a car. It was such a relaxing environment. No pressure. They were all very kind and courteous. I would like to thank them for helping me get into my new vehicle. In happy to have a safe reliable car for my family.

It was apparent at the outset that the employees at DriveTime care about the customer experience from beginning to end. On our first visit at 3101 Morse Road, ** did an outstanding job of conveying the value of buying a car from DriveTime, which was the main reason for our return to your dealership. On our second visit, we were introduced to **, who took us for our test drive, (three to be exact) and patiently answered our many questions about buying and financing a car via DriveTime. He had a quiet confidence and sense of humor that gave us confidence in him and your company. We were very picky about the car we were going to buy, and he never conveyed anything but understanding the standards we had for the car we were going to buy.

Very helpful and cordial people. Jim made the process of buying a car at DriveTime painless and stress-free. I will definitely consider coming back and get a new vehicle with them.

The vehicle had to be picked up in Jacksonville Fl. That's a 2-hour drive from the sales office. We picked our car up. First it wasn't black and there was only 1 key. When my wife stated, "No, I don't want it" the comment from the guy who stated he was the general mgr. (Kevin) was, "Oh well!" I was shocked. The salesperson tried to smooth it over. We took possession of the vehicle after dark - in fact the store had closed. I did a short test drive from 1 parking space to another in front of the store so that my handicapped wife could get in.

Overall I am satisfied with my experience with DriveTime. However, it would have been nice if they could have washed and cleaned the car before I got it. I even asked about it and was told it would be done, but when I arrived to pick it up the next day it was not done and nothing else was said about it. But again, overall good experience.

I commend the employees and DriveTime. They were nice and courteous and very attentive! Nice place to do business with a great team!

Very helpful and great customer service. Love my new car... Thank you DriveTime!!

I received an approval for 23k with 1100 down payment only to find out that I can't get a vehicle that is only 17k. How do you approve someone for a loan amount and then deny them? DriveTime is just like all the other dealers that give you a fake approval just to get you in the door and then try to tell you that you need more money down or a co-signer. This was a complete waste of my time and you guys are just like the rest of the car dealerships that give false hope to people!!! DRIVETIME IS JUST LIKE THE REST and THERE IS NOTHING SPECIAL ABOUT THIS COMPANY!!!

This dealership "prides" itself on helping you get in the car of your choice without "hidden cost" regardless of credit...blah, blah, blah. They say they don't offer the usual scams and tricks. Well they don't offer the usual tricks because they are new ones or maybe old ones in new cloths. I got online and was able to pick my vehicle and get approved for it. Sounds too good to be true? Well it was! So I do all the paperwork and talk to a person to get an appointment to drive the truck I picked. They already ran my credit and approved me remember? So I asked how much my down will be (I want to bring enough as I'm driving 100+ miles) my answer "we can't tell you that until you get here". Ummm YES YOU CAN. I'm approved for a certain amount. You know which vehicle I want and you have my credit info.

I have bought many cars in the past, but this dealership is the best and fastest experience I've ever had. I left with a full understanding of the contract and an amazing car with out-of-this-word rates! My business is pledged to DriveTime!

I would not use DriveTime as long as they are using Bridgecrest to do the loans. I am a customer and have NOT been late once and I need help from customer service and they were rude and very disrespectful. I would try somewhere else before dealing with anyone who uses Bridgecrest.

My overall experience with this dealership was fantastic! The salesman Crisjon ** was a pure delight to work with. He was very professional and very pleasant. He took away the anxiety that usually goes with buying a new/used car and made the whole process extremely stress-free. He deserves a raise!! Great job Crisjon! I would highly recommend this dealership to all my friends.

These people are very nice. They listen to your concerns and give you your choice of vehicles. You don't have to buy the vehicle they want you to have. You can buy the 1 you want. I will be a repeat customer.

Was like family that took real good care of me. Lou ** was great. Thanks. :)

I had a wonderful experience at DriveTime. They did absolutely everything in their power in order to ensure that I left with a vehicle, and I could not have asked for a better salesperson Araceli or sales experience. I would highly recommend them to anyone who needs a vehicle.

Thank you so much Cameron **!! I have a new car because of you and all the help you gave me!! I'm so excited for my car. I recommend that anyone who is looking to buy a new car that they go to DriveTime in Gainesville, FL. Everybody in the Gainesville office is absolutely great!!

Hey. This is Robert ** in HBG, PA. I am very pleased and grateful for all you and your team has done for me. I thank you all for a great car and the hardwork. Thanks.

The employees at DriveTime were all very nice. They went beyond their duty to make this experience as easy as possible. My only complaint was the time there was so long, so don't take kids. Not a good place for them.

I love DriveTime and all the people who work there. Thanks so much for helping get into a great car!!!

No complaints. Excellent customer service.

Everyone was a great help! Thank you!!! Jarrett, Zachary, Terrence, Mr **. Teamwork - you guys are great!!!

Great customer service from Brenda and her co-worker. Very professional and courteous.

My initial contact was with Mr. ** and I felt very comfortable and was treated well. We left, slept on it a night, and came back in 2 days to purchase the car. I was waiting for Mr. ** to free up when I was ask by the finance lady to allow Kingsley to handle the deal. Nothing was completely explained to me about the tags, how they needed a binder from my Insurance company before I could drive the car home. My car was not cleaned up before I took it home. The windows were dirty inside and out and before I had the keys and the car was ready to be taken home I was moved to a center table so that Kingsley could handle another customer. David ** knows what customer service is and how to treat people.

Thank you so much to the entire staff at DriveTime Duluth!! Everyone was so helpful and friendly! Kamar ** is a great salesperson that I feel went above and beyond the call of duty in helping me find the perfect car for me!!

Came in on Thursday the 30th filled out all the paperwork. The 1st of July I came in with the down payment and finished the paperwork. I was told I will have my vehicle the following day. I was put through a colossal runaround and my July 4th weekend is ruined. Thanks a lot Drivetime.

Everyone was super helpful and very friendly. They were able to work with our budget and get us driving in our new car on the same day!

My experience at DriveTime was as good as it gets. Staff was friendly and knowledgeable. Car was better than promised. I wouldn't hesitate to recommend a friend. Thanks Juan **.

The overall experience was positive. I worked with Dallas from the Arch Road location in Midlothian. Overall, I feel that he was attentive to and interested in my needs. He managed to stay collected when my wife's interests evolved. He transferred a RAV4 at my request, only to have my wife shoot it down...could agree upon. Dallas DriveTime did not give up on us and saw our sincerity. We closed the deal. We got the car we wanted. I would have preferred more time on explaining how my financing went up from 14K to 20K, but I now understand. I would have preferred a more understanding of closing fees, which add to the cost in the end loan overall. Insurance, insurance, and insurance.

My experience with Drivetime was great because of these reasons. They approved me for a Lease package that is awesome. The van I chose was located in Columbus Ohio and the Sales Agent went and picked it up. His name is Paul **, he gave great friendly customer service. He informed me of how their leasing program works and answered all of my questions. The Van drives great, but it had a pet smell. They even gave me a paid detailing voucher to take care of it. They really treat people with less than perfect credit with respect and kindness, and for this I would tell people with credit like mine that Drivetime is the place. Awesome! I was able to drive off the lot the same day???

I had a great experience with DriveTime, and they exceeded my expectations as far as dealerships go... Thank you...

I had a great experience at this location.

Everyone was so helpful, patient, and nice. This was a big deal to me and I really appreciate how well I was taken care of. Frances ** was the best. I will definitely send my friends and family to him.

I had a very pleasurable experience at DriveTime. Everyone worked so hard to assure I left with a great car that fits my budget. I definitely would recommend DriveTime to anyone looking to purchase a car.

Drive Time 6535 Winchester Road, Memphis TN - Terrell ** was the best! He made the car buying experience easy and was done quickly. The staff was professional and I would recommend this dealership to all of my family and friends.

I had excellent service. Jr keep me in good spirits. Best service I had. And my grandkids keep driving me crazy and Jr keep them busy. I would recommend a friend for sure.

I bought my vehicle at LAUDERDALE LAKES 2300 N STATE RD 7, LAUDERDALE LAKES, Florida 33311, (954) 331-6210. My salesperson was ** and **. Very polite and helpful when it came to Any questions or concerns I had about buying a used vehicle. The commercial was spot on when they say, "We will get you a car the same day." Helped me the best as possible with a down payment and credit check to fit my needs to getting my the best vehicle for my budget. I would recommend my family and friends to this location. Great service and great attitudes. Best car dealership in south Florida.

We just love DriveTime. They are super nice and make sure to get you what you want!!! Awesome.

Sudan ** and all staff that I worked with were very knowledgeable and helpful in finding the best suited car for my needs for the most reasonable down payment and monthly price. I would recommend this location to anyone looking for a new vehicle.

Excellent customer service Jarrett ** was very helpful and nice. Everyone was nice. Good staff.

Edwin ** and Victor made my experience easy and took the time to explain my options and questions because it was first time doing business with DriveTime. Because of their customer service I plan to get my next vehicle here. Thank you.

I don't want anyone to think I am overrating this company. But I was devastated with the loss of my car in the flooding in Rainelle, WV just 1 week ago tomorrow. I didn't feel like having to pour over all my financial history with a bank loan just to get into a car, which is part of my job. I told them what I was looking for at DriveTime, and they pointed out several options for me and the budget I had to work with. The staff were highly knowledgeable and really got me in the car that best suited me and what I needed. I also put down a down payment for my daughter at the same time, because she had lost her car as well! We are both thrilled to pieces. I highly recommend DriveTime to everyone who needs a car in a hurry.

We bought a 2013 Suzuki Grand Vitara from Darrell ** yesterday. He was very patient and kind. He worked with us most of the day. At no time did I feel the pressure you get at most dealerships. I would highly recommend you giving them a try!

I would like to say thank you to the employees at the W Wendover DriveTime. You all were very nice and pleasant to work with. If I hear of anyone needing a car I will send them to you all. Thanks again.

Got a super car... thanks to Devin...

Started having trouble after first 5 days with car. Took it to have it checked out, was told nothing wrong. Now 4 months later brake sensors bad!!! Told by one place thermostat housing bad, air compressor leak by one place. Told to take to dealership. They found nothing wrong now. I HAVE TO PAY DIAGNOSTIC FEES!!! RIPOFF DRIVETIME AND AEVEREX.

My dealer (Mark) was very friendly and the whole team went out of their way to make sure my time was well spent. The vehicle they found for me later saved my life! Would recommend to anyone looking to buy a new car!

Don't buy a vehicle, a car from DriveTime!!! I brought a Volvo XC90 from the location in Temple Hills. All their vehicles come from the auction. They are sold as is. That's why they make you purchase the extend warranty. I'm really upset with them, the lemon I brought from them -- this vehicle. The 2nd day the tire blew out while driving on the Highway 66. Ok they replaced the tires, had the tires put on. Back on the highway driving and the people that put them didn't tighten the nuts so one of the tires went riding past while I was on the highway. It's a lot more things that need to be done, and DriveTime I'm really not impress with. So yesterday I was driving the truck. Started making more noise driving and some part flew off and I was unable to drive my vehicle. I have pay for a tow truck three times within 30 days. My family and friends are just giving me the blank stare because I bought a lemon. Stay away if possible. Bad customer services.

I purchased my 2013 Ford Focus on October15, 2015 from an establishment DriveTime. The car was purchased used, with 90,158 miles on it. The salesman informed me that the car used to be a rental and that there were no problems with it. On October 17, 2015, I noticed that the service light was on and around the same time I noticed that the car was having a hard time switching gears. I called Aeverex, the warranty company for DriveTime. They advised me to take the car to get a diagnostic and referred me to Williams Automotive in Las Vegas. I went back to DriveTime on October 19, 2015 to see if there was another car there that I would be interested in. Unfortunately, the only car I was interested in was in California, and they stated that they could not do a transfer to another state. The salesman that sold me the car was off that day, so my only other option was to go ahead and get the car repaired.

I am so proud that Brandon at DriveTime got me into my car. I want to say everyone there was so nice and friendly. Loving my car and special thanks to Brandon **... For getting me into my car... Will definitely tell everyone who's looking for a car to come to DriveTime.

Everyone was very nice and helpful in our purchase of our truck.

Van ** did a wonderful job at making my car buying experience short and simple!

Purchased a 2014 Volkswagen Jetta with just under 37K miles from DriveTime on May 4, 2016. The engine light came on the 3rd week of having the car. We called the Volkswagen dealer and spoke with a service man who informed us to ensure the gas cap was on tight, which we did and that did not solve the problem. A few days after driving off the lot, I tried turning on the wiper fluid to wash the windshield and it did not squirt fluid out and the wipers made a very loud clicking sound when turned on. The next problem we notice in week number two, when starting the car it would not crank. I had to turn the switch over about 4 to 5 times for it to start. We then called Volkswagen and they said that could be an electrical problem or a problem with the starter.

My sales lady Arlene was really great and very professional. She was really helpful and nice to my family. Tim was also very helpful with any questions I had. This was a great experience. Thank you all.

Anthony, Carlos & Terrence went out of their way to put me in a vehicle without a care as to them closing in one hour. They stayed and completed the transaction with smiles on their faces.

My experience with DriveTime was excellent. I recommend them highly. See Jonathan ** very good salesman. He got me in a very nice vehicle. 2014 Jetta only 43,796 miles on it. I enjoyed my vehicle.

I walked into DriveTime hoping to get a nice car while trying to be as open minded as possible. My salesperson was Theo. He was very nice and professional. Chris was also super!! I'll definitely be recommending friends and family. Thanks much :)

Best, most pleasant experience working with the team members at DriveTime Knoxville, TN. I love my Town & Country van, the grandkids are going to love riding in this on vacation in July, with the swivel seats and table, 2 DVD screens. Thank you.

DriveTime staff in Temple are the best. From the moment you walk in the customer service is on fleek. I love my vehicle.

I was very pleased with the service I received. Ramon was very polite and patient with me, I had a lot of questions and he answered them. He did not pressure me into something I did not want. For instance, my heart was set on a truck, but I could not afford the payments, but I did NOT want a car. So he found some SUVs that was in my price range and we looked at them and I feel in love with the Jeep Liberty. Ramon and his manager made it possible for me to purchase it and I could not be happier. Thank you DriveTime.

The entire experience was so wonderful. I need a car for the past month and I was dreading going through buying a car. But now I feel silly, your salesman Sherman was GREAT! This morning I drove my new car to work with a SMILE! Thank you.

Edward "Rick" ** was very polite and patient with me when I asked him questions. And I want to Thank You DriveTime of Riverside for helping me get a car. I will recommend my friends and family and tell them about my experience.

In October of 2014 I took out a loan with Drivetime formerly known now as Bridgecrest. I always made my bi weekly payments on time never had any issues until recent. I was in and out of the hospital due to having a ovarian cyst and now I'm on leave of absence due to having kidney stones and a kidney infection. I started falling behind on my payments and I called in to ask for help and a extension on my loan or work with me as far as billing date arrangements and empathy from the company. I didn't not receive no sort of understanding or willingness of help. They're very misleading. One day one representative tells me one thing, the next time I called in the next available representative tells me something else. Very confusing and I feel very mislead. I'm highly upset.

Super sales staff. Marcos was outstanding. Super friendly. Found what we was looking for. Outstanding experience. Very well staff that goes up and beyond your expectations. Great job. We recommend everyone to visit. Very happy. Thank you DriveTime.

Everyone was nice from the start to finish. Treated us good. Went over the whole car & how it works. Made sure I knew how to operate the jeep before I left.

Good job. Had a good experience and wouldn't mind coming back.

Experience was great! Went smoothly and everyone was very professional and customer service friendly. The only thing I had a complaint about was having to buy my own floor mats because the vehicle did not have any which cost me $60 on eBay. Again, nice staff.

DriveTime was able to get me driving the same day I walked in, I don't have credit nor did I have a co-signer. I went in with a 1996 Mazda and walked out with a 2008 Mazda. This place takes trade in's and only goes off of your income. There is no pressure to buy - it was easy, friendly and delightful. I was very grateful the day I walked in DriveTime. Thank you to everyone that assisted me on Saturday 6-25-16.

Everyone extremely friendly. Timothy and Christopher were the best. They did their best to get us out as soon as possible. Thank you for your help.

My wife and I just bought our second car from DriveTime. The experience was delightful. The staff was courteous, respectful and understanding. They answered all of our questions and made sure we were comfortable with our purchase. Thank you again to Bryan, Chris and all at DriveTime (Florida Ave) in Tampa! You're the best!

The experience @ DriveTime Miami FL was well with the trip. Jose, Jurgen, and Derrick were extremely friendly, polite, and extremely helpful. This was the most painless car buying experience. I 100% recommend this location and these fantastic people. Thank you guys!!

The easiest purchase and friendly sales agents and manager. I would recommend friends. The vehicle is amazing. Excellent quality purchase.

Deal was better than I had hoped. Staff was attentive and knowledgeable.

Joseph, James & Eric at the Irving, TX location were all just TERRIFIC. I wish I could give more stars, I made sure to let everyone know my car came from DriveTime. You guys are awesome!!!

I had the best car buying experience of my life at the Northwest Houston location. James ** is a very knowledgeable professional. He made the experience exceptional. I would recommend DriveTime to everyone. The process was lengthy, but, painless. I'm very pleased with my 2014 Chrysler 200.

My experience was amazing. The service was above and beyond. Van and Jeff were very knowledgeable, honest and helpful. I plan to return for a second vehicle in the future and will recommend DriveTime to anyone. :)

Treated very professional and courteously. Salesperson walked me through all the information. Car is wonderful! My wife loves it! Well-maintained and so far everything operates as it is suppose to. Glad to get the extended warranty. I don't anticipate any problems in the future but it is nice to know, with my regular maintenance, if something major happens, I have a warranty to take care of it. Life has many unexpected turns in it that doesn't always leave sterling FICO scores, so I appreciate the respect and second chance I have. I look forward to coming back in a few years to see if I get a break on the interest rate. :) Thank you!

Zachary ** was very helpful. The car we wanted was being sold to another family while we were there so he located another one in Mesa and picked it up and brought it back so we can take a look. An hour later we were driving away with it. Pleasure doing business with DriveTime.

I had Michael as a salesman and he was great. I have two wild kids and he was great with keeping them calm while we got all the paperwork done.

Everything started out so good then everything took a left turn. Something was wrong with the door and I understand it was not their fault but the following up with me was poor I had to keep calling so I felt like customer service was not a big thing to them.

I went to DriveTime in need of a car. It was my 3rd car lot that day and I knew it would be the lucky one for me because when I got there I was greeted by Logan who is also my best friend's name. Not only was he polite but once he got my information of what I was looking for and what I wanted to pay instantly he found me the perfect car for me. I never had a car higher than a 2006 before so him letting me know I qualified to get 2014 and it had low mileage was Awesome and as we did paperwork he let me know more about Hyundais and what I needed to do as my next step and Matthew was very helpful too. OVERALL DRIVETIME GAVE ME A GREAT DEAL. GREAT SERVICE. THANKS.

We came into DriveTime not really expecting but to leave with a car. As soon as we entered the building Tylor approached and greeted us and asked a few starter questions to gain a little knowledge of our situation. The process was quick and painless and never once did I feel pressured to buy. Everyone seemed to truly enjoy their respective jobs and just wanted to see people in cars without regard to a commission. I will purchase from them in the future. Everyone in the Huntsville location was great but my rep Tylor is awesome!!

From my initial contact online, setting up our appointment and then meeting with Takei and Jameson – I have nothing but praise for your company. Customer service is the best! I will be sending in several friends to purchase their next vehicle.

They were very helpful and patient while trying to make it work with my situation. I appreciated it greatly!

Man this Carlot is the bomb. If your credit is jacked up still go your income is really base on your car and I still had a loan on another car. Please be patient and take the day off 'cause they really go out and beyond to get you in a ride that you want. I promise...

My experience at DriveTime was great. The worker made it feel like it was the perfect place to purchase a new car. They never doubt you, they are great with every customer that comes in by welcoming them to DriveTime and offer them refreshments. DriveTime in Montgomery is an amazing place to purchase a car.

I had a great experience buying my car! Everyone was so nice and Brandon who helped me was soooo great! He answered all of my questions and he did it all really fast since I had to work. It was so great. I would go back and recommend to my friends!

Before going into DriveTime I was a little skeptical about what would happen, I've dealt with previous dealerships and they always push for you to buy something even after you say no. As soon as I walked in I was greeted with smiles and helped on the spot with little to no wait time. I had an appointment just to review how much I would need to put down on a vehicle and although I did not have enough for the specific one I wanted, I was shown other similar vehicles in which I could have gotten. I did leave to think more on it and make my decision. I then made another appointment and they worked around my schedule.

My wife and I were looking into a car at another lot 35 min away. The associates were awesome in helping us see the car. They went to the other lot to pick it up after we test drove 2 other cars. After a bit of indecision we chose the one we wanted, but at the price of keeping some of the staff in the office well after closing. The people that work for DriveTime are great - never pushy, always helpful and understanding.

Every person at DriveTime was helpful, pleasant, and wonderful to work with. ** Jr. was exceptional.

I was very pleased with Leah and the staff at DriveTime. Everyone was helpful and friendly and I love my new car.

Got us in a basically brand new car for 0 down! Definitely would recommend them to anyone! Ryan at the Marietta location is awesome too!

They were amazing and fast. All staff was very nice and patient! I would def recommend DriveTime to friends and family.

Courteous, friendly salespeople. Good experience.

The staff is nice and answer any questions. And the most experience. Good customer service.

Had a great experience. Love the 2014 Ford Fusion that I chose. Little they could do better. Would be great if vehicles came with floor mats, owner manuals, and second set of keys. Have no complaints.

We like to that Ron ** for being a great sales person. He and everyone else that were dealt with were awesome. Definitely, I will recommend you all to everyone I know. Thank you.

Our experience with DriveTime was simple and easy! My husband works out of state and when we found the car we wanted Kayon and the managers at DriveTime worked with us so we had all of our papers ready to sign when he came back to town! We love our Expedition and couldn't have asked for better service!

I went in yesterday to trade my Camry. James went above and beyond as well as the sales manager. They stayed 2 hours past close. Got me an amazing deal and awesome trade in value. I recommend them to anyone. Just phenomenal service.

The black lady with glass and red lipstick that work there behind the desk when you walk in the door was real nasty and disrespectful. She roll her eyes at my mother, gave my husband and I this look like we didn't belong there. She was not nice at all.

Everything about the experience we had with the sales associate Aracely was fantastic. Didn't feel pressure. Just felt like I was talking to a friend while car shopping. I would recommend DriveTime and Aracely to people I know.

I can not be more dissatisfied with DriveTime as a company. It's been problem and after problem since day 1. The ONLY positive thing I can say about DriveTime is yes, they did get me approved for a car when I was working on my credit, but I would have been better off waiting and saving my money instead of investing it into this money pit of a car. 20 minutes after driving off the lot, the check engine light and two other lights came on. I didn't even make it home!!! I called back the dealership where I just put almost 1000 dollars down on this car for a lease and they told me I would have to contact the warranty company and take it up with them.

My experience at DriveTime was a wonderful one, the first vehicle I looked at actually ended up being sold the next day. But my salesman, Steve kept in contact with me regarding vehicles that I might be interested in and once I found one I liked, he made the buying process easy. I never felt pressured and he answered all my questions and made me feel comfortable about my purchase. Anyone looking to buy a car from DriveTime in Jackson, MS I would highly recommend they go see Steve **.

I purchased a vehicle on Friday and the vehicle would not start the very next day. However I spoke to customer relations and they handled the situation accordingly.

The people at the Gladstone dealership were GREAT, very kind and courteous. It was like family. Kay ** was especially kind and helpful and she got the job done with finesse... Thank you sooo much for the great service!!! P.S. I love my new car!!! :D

Everyone was very helpful and work at my speed with finding the right car for my needs. Could not speak more highly about all three sales people at both dealerships that help me over the 3 weeks. Would highly recommend DriveTime to someone looking for a good car and a painless experience.

I had a wonderful experience from beginning to end with DriveTime. Everyone there was friendly. The sales representatives were professional and worked with me to keep my monthly payments in the range I felt comfortable with. Thanks to all the professionals at the DriveTime location in Jackson, MS!

I am very pleased and happy with the service I got and very happy with my purchase.