DriveTime Reviews

We had a very good experience. We were looking at Expedition and were surprised to find out that our down payment was actually higher than we thought but Eric was great with explanation on how it works out. Thanks for great customer service.

Absolutely great buying experience. Was searching for the right car for me and after trips to Cincinnati, Lexington and Louisville I finally found an Acura TL. Salespeople Lorenzo in Cincinnati, Betsy in Lexington and Robin in Louisville all worked on my behalf and got the deal done. No pressure and was treated first class. I will be a repeat customer!

I want to thank the staff at the Glendale office for the excellent customer service. Cody is who helped us from the beginning, and we came out very happy in the end. I would definitely recommend them to my friends and family.

Sam ** at the Capital Blvd, Raleigh NC location was great. I appreciate his honesty and efficiency. I love my new car!!! I would DEFINITELY recommend this dealership to friends and family. Thanks DRIVETIME for getting me back rolling again.

They were amazing. It was great to work with a company that was cheerful and willing to take a risk on me while I'm trying to rebuild my credit after the Great Recession.

Mitchell and Robert were so great! They helped us find the vehicle we really wanted at a price we could afford. They never once made us feel bad or less of a person because of our credit. Instead, they explained how by making payments on time DriveTime will help build our credit. I'm very thankful!

I purchased a Jeep Cherokee from your Mobile, Al location on 9/21/16. I generally do not take the time to respond to these, however I feel I have to this time. I wanted to compliment your sales team, Tiffany ** and I believe Kevin **. I had dealt with Tiffany over the phone prior to the sale and she was very professional and helpful throughout, and Kevin was just as good. Appreciated the non-pressure for optional services and conciseness while reviewing the sale. This purchase was a want, not a need, and although I don't have perfect credit I am able to get a traditional loan, I will be refinancing at a lower interest rate soon and I only say that because as someone who travels a lot I regularly change/upgrade/or have multiple vehicles and due to the great buying experience I will very strongly consider DriveTime for my next purchase. A+.

I went in to buy a Chrysler 200 that had been showing up on the website. It was the exact car I'd been looking for, and the price was amazing. Turns out the price was wrong, and after they got everything fixed the deposit would be out of my range. I had seen the Ford the last time I was in the Center, and had also been drawn to it. Jose got me a test drive with it and when it seemed like it was the perfect car for me, he worked things to get the deposit accepted for that car instead. I wasn't planning to buy a car specifically, but he worked it out for me to drive off the lot in my own car now.

From the moment we walked in we were treated with kindness and courteous staff, offered coffee and popcorn. Our wait was very quick and efficient. Johnathan 1 was excellent, very kind, optimistic and knowledgeable. Johnathan 2 was patient and helpful he is very good at his job. I highly recommend DriveTime for anyone looking for a vehicle with little or no pain. The staff is very understanding and courteous. I cannot say enough about Johnathan 1, he was outstanding.

Yesterday I went into DriveTime looking for a car. I met Earl. I was expecting them to tell me that I had to come back with a co signer. The place was very clean. The staff was so kind and very friendly. I just want to thank the staff at the Concord DriveTime for a wonderful experience and I will recommend my friends to come in.

The experience of buying the car was no problem. But 3 days after buying the car it stopped in the middle of the road in a rain storm. It is now 4 days later and I am still driving a rental car with my car not being fixed. If this is how you treat your customers. It is a CRYING SHAME. THE WARRANTY COMPANY IS THE WORST.

I recently purchase a car for my niece in South Carolina and had the good fortune of getting an excellent car salesman. Greg out of Conway, Sc. the man knew his business and made my transaction easy and pleasant for the two of us. Thank you Greg for all your concerns, interest and knowledge, for the easy and swift transaction. The man knows his stuff.

I thought they were very friendly and were willing to work with you in any way they can so you can drive off with the car you wanted. I will be recommending my friends DriveTime. Thank you for making it possible to drive off the lot with a car.

Amanda and Josh at the Lexington location were great. The car I had picked out was mistakenly not put on layaway like it should have been, but they were very polite and apologetic and helped me find an even better car.

Well when I got the car I was all heart eyes cause I was excited to finally be able to get my first car. But the night I got my car the inside lights (dashboard and all other lights) were not working. I took it back to DriveTime and they wouldn't let me trade it in or just return it. So they told me to take it to this mechanic who took my car up until the last day of my 30 day warranty. Now a few months later I find out I have bad breaks. All my car payments are made of interest so I'll never pay off this car. I'm stuck with it and they said there is nothing that I can do. No matter how I try to get rid of it it becomes a reposition on my credit! I went on workman's comp and they still wouldn't do anything but say my car will get repoed even though I told them I wasn't making enough money for my payments.

Ross and Brandon were great. The only issue I had was my application expired the day before I returned to purchase a car. Having a call to let me know application was expiring would have made our purchasing a little smoother and more time efficient.

From the moment I started working with DriveTime I was impressed with the outstanding customer service! They took care of everything in a timely manner as well as fulfilled all my needs!

Never ever have I had an experience like I did at DriveTime... FANTASTIC service from the front door all the way while looking for car and going thru process of purchase. Very painless of doing business. Thank you for time in letting me take my time to find the car I wanted and even got to choose the color I wanted.

I purchased a Chrysler 200 from DriveTime. Test Drive was awesome. Fell in love with the car. Paid for it picked up the next day. Key features that had me sold was auto start and Bluetooth connectivity. Well auto start doesn't work. Sent me to Midas still doesn't work - left with new issue as well. Now my service airbag system light is on. Well call Warranty they want to send me to more hacks. Filed a Better Business report. Got call reasonable quick. This was September 9, 2016 talked to Bobbi. Wonderful lady was amazing and very helpful.

Salesperson Jordon was very nice and patient, helped with questions and helpful with concerns if I had any. I was satisfied with the car. He allowed to help me to choose. He wasn't too pushy about hurrying into getting the car we looked at. He basically left it up to me and helped me with the rest of process. It was fast and made feel comfortable. Thanks Jordon.

Chase ** was my Sales Advisor and he and his team did an excellent job in making me feel like I was important. Chase ** and Timothy ** assisted me and my roommate after DriveTime closed with a jump for her car.

My experience at DriveTime was very pleasant. The sales staff was very kind, courteous and helpful.. They went out of their way to get me the vehicle I wanted from the Tampa location. Terrance ** was especially awesome to work with.

The entire Lewisville team was very friendly and professional. I work a lot and really do not have time to spend looking for a car. The sales manager quickly lined me up a list of vehicles to choose from and Alejandro showed them to me. The entire car purchase from start to finish was quick and convenient. Thank you for your 5 star service!!

I was very pleased with the service. It was fast and no pressure. I knew what I wanted! And they made it so easy. I love it. Got a nice car at a great price. I would recommend DriveTime to anyone looking for a used vehicles. Thank you very much.

Kamar was very professional and thorough in handling our purchase. The selection of vehicles was much better than I thought would be available. From start to finish it was a very enjoyable experience.

Hello to write that I had a excellent experience with the whole staff in Savannah. Everyone is curiosity, speak and always helpful. I will highly recommend DriveTime to everyone I know that really needs a car. My salesperson name was Lee. She is a very caring person and really got what I wanted. Thanks DriveTime!

Enjoyed the process, but was long. Our sales representative was very good with instructions and process of the services, and have referred others to check out DriveTime.

I started the process in August - the online department was wonderful in preparing me for what to expect and everyone at the dealership was great! Love my new car!!

I recently purchased a vehicle from DriveTime. Robyn ** took care of me and she went above and beyond whatever it took to make sure I got my car. I currently am in bankruptcy and my credit is horrible, because of Robyn and her persistence I was able to drive off their lot in a beautiful Hyundai Elantra. I will never use anyone else for my future car needs. Thank you Robyn ** and everyone at DriveTime!!!

The service was exceptional: however, the process needs to be a little faster so that the customer would not spend 4 1/2 hours from start to finish like I did.

I would definitely recommend DriveTime to family and friends. My salesman was Chris and he was very nice and professional. He and the sales manager went above and beyond and did everything they could to get me in the car I wanted for very little down payment, they wasn't pushy. They didn't try to get me into something I didn't want. It was the best car buying experience yet, I will most definitely be coming back for my next one.

This is my second trip to this location. I had to replace a car that was totaled. Never have been in this situation. They explained it to me thoroughly with an estimated processing time. Once the pre-approval was sent I was in a new car with ease and with little difference in payment. They answered all questions without frustration. I felt like a person not a number.

I had a wonderful experience with DriveTime. I was treated like a person and not a dollar sign. Crystal was amazing. She was willing to work with me and made sure I was satisfied with the car I chose. Very happy customer.

Everybody there worked like a team passing the ball with a common goal of more than making the shot. They wanted nothing but net even from 3 point land. Getting approved was not hard at all and when we were looking at the cars it didn't matter to Tony why I rejected a vehicle. If I said "no" that was it and we moved on. I've had other salesmen try to wrangle me back to try again but not at DriveTime.

Chad was very helpful and had everything ready for our visit. We drove off the lot in no time with a car we are in love with.

I worked with Ryan ** and he was very straightforward and the questions he didn't know he would bring over the manager personally to answer. I would recommend DriveTime, Ryan, and this location to anyone that has a hard time getting approved. No trade = pretty large down payment though.

Michael and Cedric from the Stone Mountain office was great. They helped me pick out a car and I love it.... They didn't rush me and that's the service I like!

On 9/6 I took my car to an authorized repair facility because the check engine light came on and then it stalled. Not to mention I took my car in for a check engine light in the past and paid for repairs that weren't covered by my warranty but that's neither here nor there at this point. The repair facility determined that my engine is "locked up" and will need a new one and that the warranty company would contact me. After a day I didn't hear from the warranty company I called them. They advised I needed all my oil change records.

My experience at DriveTime in Brandon was outstandingly wonderful. All the workers there was professional, however, Ashton Flowers was especially great. Thank you.

I bought a car from DriveTime 3 months ago. When I bought the car I specifically asked if the battery and brakes were new on the car and had been replaced in the last 30 days. The woman that sold me the car said, "Yes, the battery and brakes are both brand new.” Well three months after having the car my transmission goes out so I have to replace that with Nissan, then the battery goes out the same day. Come to find out the battery was three years old! Then when Nissan takes the car to replace the transmission they tell me my brakes are shot and need to be replaced asap.

Was in and out within a few hours, and great customer service. Having problems with car radio two days after purchase, but this is not an issue with DriveTime -rather an issue with Chrysler - and DriveTime warranty has already given us a claim number and will be fixed this week! Will most def recommend to friends/Family!!

I purchased a truck from DriveTime and only had it 4 days and we had to bring it to the mechanic. Bent axle, no front speakers, engine light on wheel weight off tire and had to take it back 2 days after for the check engine light. After it was in there for 8 days now it's going back again for the same engine light problem. I have had nothing but problems with this truck since I bought it. I'm so upset my stomach hurts. We can't even use the truck for our business because it's constantly in the shop. I will never purchase a vehicle from them again and will never recommend anyone to go there. Ugh I'm disgusted.

DL and Audrey were phenomenal! The entire team worked hard to get me into the car. I wanted even though I have no credit history & work as a server making mostly cash. This they helped me verify my income by accepting a letter from my employer! I came in there at about 3pm and drove out in my new car by closing! I would recommend DriveTime to everyone and I do! Keep up the good work! You guys are the best!!!

Andy and Scott at DriveTime will treat you with respect and will work hard to get you what you want. It was the best experience I've ever had buying a vehicle and my credit isn't the greatest. They treat you right. Can't thank you too enough. Thanks.

I was very upset with this place. It took a total of 3 different days and 16 hours - yes 16 hours for my daughter to get this car. That is way too good long and not good business.

This is my second experience with DriveTime and this time was even better than the first. Their service was excellent, the staff (Kiovani, Jergen, Sergio, and Rudy) are all awesome people. They were all helpful in me and my family choosing the best vehicle for our needs. THANKS A BUNCH GUYZ???

Very, very courteous people. It was a long process but worth it. Darryl helped me and he called me to assure me this wasn't some kinda bogus lie. All the staff was courteous and good. I am pleased and still can't believe this car is outside in my garage!!

DriveTime was the best car buying experience I've had and I will most definitely go back for my next car. And I also advise anyone when they go there to work with Aprielle for she is the best salesman I've ever had, she was patient and understanding and she offered good snacks. I couldn't have chosen anyone better than her. When you work with her believe, you are getting a good deal.

Everything was fast, great, and a way better value than the competition! I got a great deal on a great car, was given great customer service by Lawren **, and was out of there in three hours or less with a new car! I would definitely recommend this place to anyone, especially those getting their first car!

I'm upset, less than 12 hours after having purchased my 2008 Buick Enclave CXL... (VIN#: **) And that's putting it lightly. Saturday: test drive... All is good. I love this car. 2000hrs... check, all is well. To start with, my car ownership experience was great. This is the most feature-rich car that I have ever owned. I love the way it handles on the road. It has ample seating for the throng of basketball boys that I often have tagging along with my own son. It's a very safe car. The ratings were great. I had very few things in mind when buying, and seem to have come away with far more than what I asked for... I love the comfort of it. I really enjoyed my car.

The customer service I received from the Mobile location was outstanding!! I'm overecstatic about my new car and couldn't have asked for a better experience. Sales advisors and management were very thorough and the process was easy as can be!!! Will definitely refer people and use them again if need be.

DriveTime has been amazing to me yet again as I sit very ecstatic over my new 2012 Ford Escape XLT. Lori ** was wonderful. She went above and beyond with the customer service from the greeting at the door to the final congratulations. She provided me with a vast number of options and as a recipient of the CHAMP Program I received red carpet service. Ivan was wonderful and funny I greatly appreciate his time and help as he went above and beyond. Trenton was wonderful as well DriveTime has amazing customer service, thank you so much.

Mariano ** was my sales person. He was very patience with my kids and I. While test driving cars he would help put my 3 year old son car seat in the cars for me. Answered all questions that I had. I finally wanted the last car I drove. So a few days went by and my husband didn't feel happy with my choice. So I called them and asked if I could get into a Toyota Camry instead. So they let me. I am very happy now. Thanks Drivetime for the wonderful experience.

The staff was polite and friendly. I was very pleased with the way the sales person handled my case. I can truly say DriveTime got me in a car with no problems. I was very pleased with everything.

I was happy with the service. They were determined to put me in a vehicle. However I call back to get floor mats and was told that it's how it comes. I don't think that's good service. Ebony ** was great with the process, polite, helpful, great attitude, even came in on her day off to help me get in the truck. I really would like the floor mats.

Everything went ok for the most part. I'm happy but your car inspections could be a little better. The rear tires have flat spots on them that we couldn't find just going around the block on the test drive.

At first, I loved my car until I found out they want 2-3 payments out of every check you get. If you get paid three times that month they want three payments. Until I can't pay any bills but DriveTime. My credit score went up. You would think they would let me refinance to a lower rate. I hate I bought this car. They don't even offer anything where you can skip a payment. I would never recommend anyone to buy a car there ever.

My name is Ramona ** . Bought a car with DriveTime. 7 days later, on my way to Florida, car engine goes out. Engine failure. So I am stuck on side of the road for about two hrs. I call the car lot, they say I don't have to pay for anything. Call the warranty department. I call, nothing but complete runaround. The company is making me make all the important calls to get this car looked at. It's been 6 days. I have no car, and paying insurance on a car I do not have. Complete **! Point is do not go to this car lot! They don't know what the hell is going on with their cars, and they don't care. And furthermore you shouldn't have to go through all of this when you give them your hard earned money for a car you just got!!! Don't do it, look elsewhere for your car!!!

Let's face it, everyone knows why you go to DriveTime. I am in the process of rebuilding my credit and heard "No" too many times. I expected to enter into a DMV type of environment, that being one of unpleasant employees who knew you couldn't go anywhere else. However, the staff was very pleasant and treated me as if they were trying to earn my business instead of acting like I had nowhere else to go. Kudos to Mike and Cody who had me going in minutes with a no-hassle deal. I would recommend DriveTime. Thanks.

On August 25th I purchased a 2011 Chevy Cruze...had AMAZING experience. Every employee was awesome to work with and made me feel really at ease until this past Thursday. Since the third day of having the car I started having problems with the battery. Then this past Thursday the a/c went out which at this time I called the dealership. They basically pushed me off to Midas so I'm due tomorrow morning (9/6/16) to be at Midas. I was fine with thus, I completely understand things happen. But since last Thursday battery is messed up, a/c stopped, the horn stopped, keeps popping up that air bag and stability need serviced, fan doesn't work.

Everyone at DriveTime was great! Kiarra was the best! She made me feel very comfortable and she was very knowledgeable. I will recommend any family or friends who are looking to buy a good used vehicle to DriveTime.

The staff were very friendly and helpful. Was pleased with the service and love my new vehicle. They worked with me and my down payment and monthly payment, something affordable for me.

I had no time to juggle car searches and DriveTime between the website and my rep Daniel they helped me get in and out. There was no mind games and no pressure. Thank you for all your help!! A+++.

The team was determined to see me leave happy. They were very patient and very helpful. I must say that I am very happy, and I will recommend DriveTime to friends and family.

This was the best car buying experience. Maurice listened to my interests and got me into a car I love. Keith explained my financing which was very clear. DriveTime is a great place to restart your credit and not feel like you are being ripped off.

I think JJ was great. He was very knowledgeable and patient, because I'm a very picky customer. He drove 45 min one direction, there and back to bring me a car to test drive, very sweet person. I ended up with the Ford Escape, and I love it. Thank you again.

Very dissatisfying experience from week two. Although they were nice enough to approve me, they don't stand behind anything after the papers are signed and you drive away. I bought a car a year and a half ago. Two weeks later, had several issues that they WON'T address. My window switches have been replaced 5 times now... just had both CV axles replaced, transmission has had issues since week 3. Electrical problems out the bum. I have contacted the "warranty" company on several occasions, only to get denied help. Their 160+ point inspection only covers cosmetic inspection. I took the vehicle in after 3 weeks to get a routine check up, to find out the vehicle was NEVER fixed after the disclosed accident. Cross member has bolts snapped in two and irreplaceable. Motor mount was never fixed after the accident, before the sale.

Thanks to Lindsey ** for making our experience at the Shallowford RD location a very pleasant and painless process. Your company definitely benefits from salespersons like her. We were also pleasantly surprised by how thorough your inspection and warranty are. Thanks DriveTime!

I met with Esther, with obtaining all information that she needed to get approved for a car. She was very nice and so was Carlo. The DriveTime place was very nice and comfortable. The experience of buying a new car was long but still very good. I was given explanation of the process thoroughly.

Have had the truck. For 2 weeks it has been in the shop. Said it was okay. Doing the same thing again. Just really wish that wouldn't have purchased it.

Good with experience on purchasing car. Only thing I did notice after bringing home is the CD player doesn't work. Got a CD stuck in it and a few minor scratching that I didn't see before.

Was contacted by this company, they said I was pre-approved. Salesmen tried to sell me a new vehicle, 0 down and 2.9% financing. I had no money for down payment and I had really bad credit. He said all I needed was someone to Co-sign the loan but she wanted a car also. With her condition she is not supposed to drive. She asked the rep if I didn't pay would it be on her credit he said yes. Both cars were to be in my name. All I needed was a chance to get something reasonably reliable to get to work. With no vehicle I earn about 600 a week. If I had a vehicle I could triple that... All I needed was a chance to prove everyone wrong.

Reggie was extremely pleasant and helpful... He had a wealth of knowledge so I had very few questions... He has an awesome personality and is really about the customer. All of the employees were friendly yet professional.

It was a most pleasant experience. The folks there especially Clint ** were very helpful. The only thing is the interest rate which I will be paying off early but overall it was a refreshing experience and wish to thank everyone !!!

Mrs. Jackie ** - She went above and beyond to take care of all my issues. Thanks. She is a sweet an awesome employee. Chattanooga is blessed to have her working for them. Eric the sales rep also did a great job.

My wife bought a vehicle from your dealership 3 days ago at your Colorado location a 2012 Chevy Impala ltz. Now let me just say it's a very nice car but I started raising my eyebrows when he stated that her payments won't be 500-600 a month and came around to 492.80 some discount, when we returned to our home the day after she went through the paperwork, her total payoff for this car is $31,000! Something they did not go over with her at the dealership. She said they showed a paper saying it was only 18,000 even after the listed price was at 12,000. And even then she was fine with that but then come to find out for the next 5 years she'll be paying close to 500/mo. for a 2012 with 70k miles on it already!

Very helpful and very friendly. All the personnel I spoke with or had interactions with were kind and were able to answer any questions that I had. Josh ** and James helped me get the vehicle that I wanted.

I must say, I was very pleased with DriveTime. After my horrible experience with a previous car dealership, my salesperson made sure I walked out a happy customer. I was not expecting to drive off the lot with a car because I didn't not have money for a down payment. But I DID. I drove off the lot with a car that I loved.

This was the best experience I've had purchasing a vehicle. DriveTime has great staff and I would recommend everyone to DriveTime. They are courteous and very friendly. Mr Keith was my salesperson and from the time I walk in until the time I was leaving with my new vehicle... He was there. Keeping things simple and straight to the point. With that being said I now have a Ford Taurus 4dr Sedan L 2008. I feel so blessed. Thank you DriveTime.

Bad Cars. I purchase a 2008 Chrysler that cannot pass inspection. A mechanic for Chrysler says it's not worth repairing. I only had the car for 4 months when it started falling apart. They deleted my payment and said "How will you like to make your past due balance." Never ever again.

I am very pleased with my new purchase. My car salesman Jonathan at DriveTime of Riverside, was excellent. He was extremely approachable and gave great representation on the vehicle that bests fits my economical need. I would recommend this wonderful car buying experience any day of the week to all of my friends and family.

Me and my husband has been dealing with DriveTime since the day we lease our vehicle on July 21, 2014 up until this day, and it was never a good experience. There are numerous bad experience but I'll just go with the most recent one. After WE PURCHASE the vehicle and paid it off since it was only our option to do as we are trying to have the car register in a state where there is no DriveTime, DriveTime would not give us any receipt, purchase order or even just an acknowledgment receipt that says we fully paid the vehicle. They sent us the title, but we needed a purchase order that will show the tax has been paid or deducted or whatever so we can register the vehicle in our state, but they said they can't give us that. Why is it hard for a company to give a receipt for something you bought?

Great experience. David was amazing in helping me through the process and got me a great ride. Couldn't be happier!

Everyone was great and easy to work with. No high pressure sales tactics and Crystal was able to find me the perfect car, for an affordable price, on pay cycles easy for me to make.

I purchased a 2010 BMW on Thursday. I got up Sunday morning to go to the store and it completely shutdown on the interstate. I was given a number to call, of course they are not open on Sunday. I have never had this experience with a used car purchased from a reputable company, very disappointed. Luckily there wasn't much traffic. I have no transportation to work on Monday. Thanks DriveTime.

Solomon is a awesome salesman!!! He's very nice & professional! He walked me through the car buying process & was very helpful & patient with me!!! I have recommended my family & friends to DriveTime & ask for Solomon!! It was 110 degrees outside & he walked through the car lot with me, went on test drives with me, answered all my dumb questions (What is button this for?) lol. Most of all when all other car dealers told me NO, DriveTime said YES!!! Thank You & May God Bless You!!! I love my new car!!

My time at DriveTime was amazing. I love my new car, picked to fit me. They were so patient with me during the process, and so understanding.

I purchased a car from DriveTime and I must say it was the easiest process I have ever been through. I searched for a place to buy a car in NY for 4 months with no luck. I finally saw a DriveTime commercial and decided to call and speak to a salesperson. Solomon was pleasant on the phone and even more pleasant in person. He took his time, explained the process, and showed me some great cars I wouldn't have chosen myself. All in all I left DriveTime in my new car happy. I never once felt cheated or slighted in any way. Thanks to Terrence and Kenny for expediting the process and covering all bases as well.

My experience started out not the best in the world with my salesman. But when I came back, the second salesman was David and was great. He was nice and helped me get into the car that I did want and have wanted for a long time. He also made it a relatively quick process. So if I buy another car, it will be from him. Thanks a lot DriveTime and David for the great experience.

Overall highly pleased with Jerrell. He did a fabulous job. This really is just a suggestion... If I had to say anything helpful it would be a good idea to spend more time detailing your cars on the lot. The one I purchased was brought over from Morse rd. I'm going to spend money to have it detailed.

I love my car. I would tell my friends and family.

Love the Jeep!!! Totally happy with it!! Awesome experience!! Smooth Purchase and the Sales Staff was Nonpushy and very friendly. Jeep runs and looks brand New. I would definitely recommend them.

My fiancée and I were looking for a car. They had sat with us and asked us questions about what kind of car we were looking for. We have never purchased a car through a dealership before, so all of this was new to us. They explained everything thoroughly and the guy we had, Evan **, was very helpful. They didn't treat us like we were some irresponsible adults. Thanks DriveTime!

Couldn't have asked for an easier process. The application was simple and I knew my down payment before going to the dealership. I will definitely be a long time customer!

Sherelle ** my sales associate was excellent. DriveTime went the extra mile to get me the car I wanted. Sherrelle drove me to a different location to pick up my car. Sales manager Adalberto was very helpful. I will recommend DriveTime.

I was sooooo happy when your employee Alfred called me and said I didn't need a down payment and all I had to do was come and pick out a car. Alex helped me and was very respectful of my wishes. He made me very comfortable when picking out my new car. We went through your computer and found the perfect car for me. My payments are not too much for me to handle, and I drove it home last night. I have already told all my friends at work how happy I am with DriveTime and all its employees.

Great service. Will recommend them to others. Thanks!!!

I am very disappointed. I am paying for a car I can't even drive. I had them check the ac on my car before I left the lot and Drivetime said they took care of the problem (not cooling) and I left with vehicle thinking they took care of me. Not very happy now finding out my car breaking down 5 months later. Car losing power do to compressor working engine too hard. Overheating now due to the Air compressor. This is something they should of check before I left that day. I'm sure there was obviously an issue then that could of avoided me from being in this situation now. Never will I recommend or buy a car from Drivetime again. Not happy.

So Happy!!! Wonderful experience buying a car at DriveTime. Would definitely do it again.

Great service. Tashima helped me get into a safe and reliable car. They really care and try to help everyone they can! Great manager and finance team!!!

We purchased a used vehicle from DriveTime on Wyoming in Alb. NM and yes it had over 100,000 miles but it was well kept and the guys there said it was thoroughly checked. It was July 28th and on August 2nd already had problems. Had car in shop for over 2 weeks. They want you to rate them that same day you buy a car. Don't wait till you have it over a couple of weeks because we gave a 5 star rating and by far are they? Very dissatisfied. Made 2 car payments and have not even used the car, ugh.

I am so glad I went to DriveTime. The customer service was better than any restaurant or grocery store I've ever been to. They were very persistent with helping me get a vehicle. I couldn't have went anywhere better. I've already recommended DriveTime to all of my friends and family. I'll definitely be going back for another vehicle in a couple years. Thank you guys for everything.

I had a wonderful time and the car that me and my wife purchase is just what the Dr. order. We couldn't asked for anything better. And the service was great, all the people working there went beyond the scope.

Dana ** was very helpful. I enjoyed her interpersonal skills. I wish that they would have filled my car completely up with gas versus giving me a little over a half of tank but okay. My vehicle does have some power steering, seat belt, rear view mirror, and drive shaft issues. Hopefully, they will get that fixed on Friday at my appointment.

Happy camper. The DriveTime team is awesome. Especially my salesman Joe **.

I had a very nice experience at the dealership. Everyone was very nice and helpful in explaining and answering questions I had.

Everyone was very courteous and polite. You did not have wait for a sales representative to help you. I will recommend them in the future.

The representatives were good. The only thing I would change is the communication. My wife kept telling them that the Sonata was not a limited edition and they did not want to hear her out. They kept blowing her off like she didn't know what she was talking about. The only reason why we settled is because we needed transportation desperately and there wasn't anything else on the lot in our price range. The car is definitely overpriced. Before referring someone I would tell them to make sure they are not pushed for time and make sure they do their research on the car before buying, so they will not make the same mistake we did.

I had an absolutely wonderful experience here. It was a fast friendly and convenient option. Bad credit no problem, they work with you. I was very satisfied at the variety I was able to choose from and the additional service features that came with my car. I would absolutely recommend this car lot to everyone before any other in Tyler, TX.

It was a very easy process. They bring the car for you after they find out what you want. I wanted low car payments and they went out of their way to find it. I especially like the signature on the computer and we didn't have to get tired signing our name to the contract.

We had a great experience buying our vehicle. They were very respectful and worked quickly with us to get us into the ride of our choosing. The credit process was quick and painless and we only had to put $1000 down. They even offered us a layaway program to hold the vehicle we chose till the downpayment was complete. Our Sales Guy Lucus was great! If and when we ever need anything again we will surely be going back to DriveTime.

I had a wonderful experience buying a car at DriveTime. Trevor is a great salesman and recommend going by to pay him a visit.

Jordan did a wonderful job making me feel at ease and did everything to help us get our car. I will definitely go back for my next car. From all the sales staff was amazing. Gave us a great trade in for our car. It was fast and easy not like at most dealerships.

I appreciate being treated with respect. Marco answered all questions and concerns thoroughly. Much easier and friendlier experience than big dealerships; was able to purchase vehicle even with bad credit - no hassle. Thank you!

I'm pleased and very thankful with DriveTime. After visiting several major dealerships and being turned away, DriveTime friendly and professional staff got me rolling in no time. I've purchased many vehicles from many dealerships but DriveTime is the best all around. I would not hesitate to refer anyone to DriveTime. I'm very happy and satisfied with my new car.

DriveTime Riverside was amazing! They helped me out and made me feel comfortable. I love my car and Ashley was so so sweet! She was patient and warm and sincere! Yvonne was great too and so was Jonathan! I can't thank you guys enough.

Felix was really great. Got us into the car that we wanted really fast. Paperwork from management was a little slow but they were good.

Without DriveTime I wouldn't have the car of my dreams. The entire process was very smooth, exactly as advertised.

Aaron had good customer service and answer all my question. This my first time buying a car and I would recommend people to this location. Keep up the good work.

It was a long process but the lady who helped me Ms. Angel ** who was exceptionally great and I would definitely do business with her anytime anywhere. She definitely needs a promotion or acknowledgement.

Great group. Rocky and Alan were great and very helpful. A GREAT EXPERIENCE.

After speaking with Natalie tonight I am going to mark this as resolved.

We went to DriveTime on several occasions and each time the personnel was very friendly. Each person we came into contact with was very helpful and did not stop until I was driving off the lot in a car that suited me. Thanks DriveTime!

This is the go to place for a vehicle that's for sure. Loved the experience I had. I was able to get my first vehicle by myself. They are very nice and work hard to get you into a vehicle at a great price.

The people at the DriveTime dealership was very kind, patient, and understanding. They worked with me on the kind of vehicle I was looking for.

They called a week before payment days before and the day of the payment. It was a nightmare getting a repair. They sent me to a place where all they did was glue the heater hose connectors back together, then I finally pay it off. 5 months later it's still not on my credit. To top that off we found out it's been wrecked. I strongly advise don't use these crooks.

I got to say I was happy with everything. Only thing I would have been happier with is if once the Chinese math was done and the numbers were finalized the fact that it was so high along with interest that I could have bought 2 vehicles for the price, and to think I was not at least offered a consolation prize of that being a tube of drive lube to go with my high purchase, I was dumbfounded about. But other than the Chinese math, the staff and vehicle were and are great! Thanks DriveTime.

Great place to buy and people are great. Would buy from again.

I was expecting to get into a small economical car, but was found a beautiful Toyota Avalon. I love it!

Went online to check out things and began to receive calls from Reggie **, whom had the most welcoming voice. We finally connected and Reggie assisted me in looking at car after car until I found one that suited me. I did however have to put the car on hold and come back the following week, and Daidrill ** on his team assisted me with the final process. Everything about the two of them was outstanding. I had no questions because they answered them before I even thought of them. I would recommend DriveTime to anyone I talk to. Because of them I feel confident that anyone that walked through their doors would receive the same super-sparkly service as I did. Thanks for everything Reggie ** & Daidrill **.

I went back to DriveTime after paying off my car loan with them to upgrade into a better car last week. I was on Champ customer status. They didn't have much of a selection of low mileage cars but I needed a car so I picked one & was a bit disappointed that my car payment & interest rate wasn't lower even with a paid off trade in. I was told about this wonderful warranty program that helped me seal the deal. I've had my car 6 days & the battery died. I got it to the referred auto shop & it was fixed but the auto shop had nothing good to say about DriveTime. They told me I am the 13th DriveTime customer in a week & that their warranty dept is horrible. I was told they have a DriveTime car sitting in their shop 2wks waiting for warranty approval. I'm so freaked out that I've gotten myself into a disaster buying this 2nd car from DriveTime.

Jeane ** - professional outstanding and very helpful. She took her time and made sure I was comfortable with service. I would highly recommend her.

Best experience I've had buying a car. They went above and beyond to make the day go by as fast as possible! One of the girls bought my little girls ice cream on the way back from her lunch break! My salesperson knew how to do her job and was kind and polite about every step of the process!

I have had nothing but trouble with this whole process and the vehicle since the purchase date 5/14/2016. To start several things were omitted in the sales process by sales person Rami that would have caused me to purchase elsewhere, for eg. I was never told until after I gave my deposit that a gps tracker for payment issues would be placed in the car. I was also told after deposit that I would have to set my account up on direct payments from my checking account, which I later found out was not true. By the time I went to purchase the vehicle I had already made arrangements to sell my other vehicle which left me with no choice but to make the purchase.

Great experience. My sales person & manager were helpful & patient.

Everyone was very nice, and polite, helpful. Will be glad to let everyone know where I got my van from. Have a great week and God bless everyone.

Thank you DriveTime for helping me purchase my car. As a cancer survivor I have gone through tough financial times. At one point I thought I would not be able to purchase a car. You and your team have helped me and made the process easy. I would definitely recommend DriveTime to family and friends as well on Social Media platforms. You're the Best and Thank You!

Went to West Broad Street store and was treated very fairly. Charlotte showed me a 2013 Dodge Avenger that is totally awesome. I was treated fairly with my trade in and came away with a low down payment and manageable bi-weekly payments. Matt and Charlotte even stayed past closing time to finalize the deal and get me on my way. Great Job Guys!!

Getting a car with DriveTime is probably ok, but the trouble begins when you actually pay it off. I participated in their leasing program, and on the day of my last payment, I received a call saying that I had only partially paid my car note, and I would need to pay the remainder. I didn't understand how that could have happened since I was set up on auto pay, but I went ahead and made the additional payment. The rep told me she reset my auto pay, and this shouldn't happen again. I then inquired as to why she couldn't see that I don't owe anything else. She put me on a 15 minute hold, and came back and congratulated me for paying off my lease, and she told me I should get my title in 4-6 weeks.

Besides wasting a lot of time talking with everyone in the building, purchasing a lot of stuff that was not needed, car was not clean as should be. Found a lot of trash under seat and in the back and console. Hope you all do better going forward.

Keith ** was very professional. Explained everything to us. Very impressed.

This was the first car I have bought on my own. They made it very easy and were great to work with. I highly recommend going to see them if you're in the market for a new car.

This was the best car buying experience I've ever had. The concept is great for someone like me and I'm thankful that it didn't take 2 days to get into a car.

I purchased a 2006 Audi and I love it! I was in and out in 2 hours. Everybody at DriveTime was nice and very professional. My salesman Claudio ** was very helpful very professional and expedient. Thank you Claudio! I will be back for my second car soon!

Austin was your best salesperson that day. He took his time and explained everything. I could not take the best so he pulled up pictures of his stock then drive them to the front for me to see also the finance lady. I think her name was Celeste. She was so wonderful and explained everything to us. She took her time and it what I had a question she could answer it right away. I like that team and I'm glad I got my car from you. Thank you for giving me this chance.

Mr. ** kept me laughing when my situation didn't go as planned. He even washed my car off himself, because I requested it. Everyone was nice, and informative. I would recommend anyone and everyone to go to Drivetime in Marrow and see Mr. **! Tell him Brandy sent you!

I arrived for my 7:00 pm appointment on a Saturday evening expecting to endure a "rush job" with their sales staff this close to closing time. Wow, was I wrong! Not only did the two hours go by quickly, my first choice (of four shown) was officially mine at 9:00pm. No pressure from my sales agent, just a smooth transaction all around. I was prepared to shell out a sizable down payment to go along with a higher-than-I-wanted monthly payment. Not the case. Payments were actually $30 less than my budgeted amount and the down payment WAS NOT needed. Not needed! Thank you Joshua, thank you DriveTime.

Although you know when you go to DriveTime you will pay a higher interest rate, you will be treated professionally, and for buying a car it was quick service. Ramona was our sales person and she was very professional, engaged in our needs, moved through the painful process of buying a car very quickly.

I purchased a vehicle on 6/25/2016 from the DriveTime in Glen Burnie, Maryland. The people there were super nice and I was in a vehicle within an hour of me being there. A few days after I had the car it was making an extremely loud screeching noise in the front end. Took it into a shop that was in the network and they replaced the brake hardware and the brakes and I was good to go. The mechanic mentioned that my axle looked like it was bending and it was covered under my warranty so he ordered the part and set up an appointment with me to get it installed.

Me and my husband don't have the best credit and needed a car bad. We filled out a application with DriveTime and got approved fast. When we went into the office the process was fast and they told us what our down payment would be AND couldn't wait to work with us. I won't call the name but another place told us they could help. We drove our car that was on its last leg all the way to Conyers (30 min drive) for them to tell us they couldn't help. We had to wait a few weeks to get our down payment, but when we were ready so was DriveTime. It only took 2 hrs to test drive, get financing, and get our keys. They never lied about anything and explained every step. Cedric the manager called the next day to ensure the car was to our liking. I would definitely tell anyone with challenging credit to try them.

We had a great experience at DriveTime. Michel in Langhorne was our representative. He was knowledgeable, friendly, and most importantly timely we were not in the all day long. We got the vehicle we wanted and are satisfied customers.

I had a great buying experience. Nelson was very helpful. He got things done efficiently and was very nice.

8/10/2016 me and my wife went into DriveTime and Josh was excellent. We had to bring out 2 children also which, we were there for quite a bit so the children in fact got very restless. All the employees dealt with them very nicely and the vehicle we received was perfect for our situation. Josh was extra excellent and helped us achieve our car buying experience in a great way. Thanks Josh and DriveTime. You guys were wonderful!!!

Teri and Clark were wonderful. Great service. Very friendly and helpful. Very helpful in finding and getting my new car.

Customer service was amazing! After shopping around for the perfect car, the staff at DriveTime placed me in a vehicle that blew me away! I couldn't ask for anything better! 5 gold stars across the board.

I had a very good experience at DriveTime. The guys were very nice and helpful.

We really liked how we were treated at DriveTime. The staff was really nice.

When purchasing a vehicle was told one month payment. My wife whom I just married the day before and son at the dealership began to sit down and talk over warranty info no problems being told. My son needed to go outside so I stepped up and took him. When I returned the paperwork was finalized. Took the vehicle home got a factory warranty also to make sure my wife had a reliable vehicle. After reviewing the paperwork from Drivetime in fine print the payments were bi- weekly. Called dealer manager was told I was told monthly. There are 4 weeks in most months and they said they could not help. Now we are paying double what was stated.

Purchasing the car was an excellent experience. However, this company calls and or texts before the payment is due, the day it's due and multiple times a day everyday until you make a payment. Then, if they make arrangements with you they continue to do the same thing over and over. It's exhausting. I appreciate the effort to so-called "help". However, how much can change from one day to the next one. Even when you make payment arrangements they call, text and email everyday. I will never buy from this company again.

Very friendly staff, I love my new car. I truly appreciate it.

When I went in I did not expect to walk out of there with a car but I did and that was amazing. I went there with only $50 in my purse and I offered variety of cars. I could drive away with just $100 down. Thanks DriveTime and a special thanks to Gene for walking me through it all.

Yolanda my sales person - she was so very helpful and went out of her way to make me feel like comfortable. Best sales experience I have ever had.

Highly recommend this place. Our salesperson Jeff was amazing and very efficient. The staff is courteous and genuinely want to make sure your needs are met.

I got wonderful service from my salesmen Chann. The car I got was perfect for what I was looking for and my payments are super reasonable. Definitely recommend.

I am very pleased with the whole experience George, Jason, and all of the employees @ DriveTime (Ft Myers) gave me when I purchased my new Infiniti. This was my 2nd time purchasing a vehicle with George and the experience was great.

Vanessa and the team were great. Very helpful throughout the entire experience.

Everything was fine. Just that vehicle was given to me with no floor mats and not washed or cleaned.

Staff was professional, courteous, informative, expedient, and considerate of customer's time now not to mention helpful. My Family and I thank you DriveTime.

Besty and Marly were great!!! They helped and explained in every way and with all my concerns. I love my new car and would recommend DriveTime to my family and friends who are in need of a car. I can say this was the best car buying experience I've ever had. Thanks again to the DriveTime team!

Everyone was great. Thanks to Ronnie for his patience and professionalism. I am very happy with the service and my vehicle thanks to the conyers crew. The popcorn was the bomb.

A special thank you to Dallas who took very good care of me. I found the perfect car. Every one at DriveTime was friendly, professional and helpful.

Great service. Kea **, Chad, and Jason were very helpful. They made sure I was happy with my purchase and understood the whole process. Thanks DriveTime!!

I was very impressed with the professional nature that occurred with this transaction. Very friendly and knowledgeable people made the experience a very pleasurable one.

My experience with DriveTime in Union City, GA was a pleasant one. The staff were pleasant, helpful and knowledgeable. I wasn't sure if I would be financed due to my poor credit, but the staff treated me like I had A+ credit. Thank you!

I had a great experience at DriveTime. With way less than perfect credit, I was able to leave with a great car.

Great service, great car. Thank you.

The people there was the best. No better experience.

I had the pleasure of working with Marko and Joseph in getting a car! It was the best experience I have ever had. It was the easiest and quickest to get a car! I have been to many dealerships and they create such problems but not DriveTime in Glendale with Marko & Joseph! I recommend anyone who needs to buy a car to come here! I will definitely be back once again when I'm ready for a new ride! Thank you so much Marko and Joseph! My experience was amazing!

Went to DriveTime to buy a new car and was very satisfied with the service I received from Mr. Damon ** as well as the service from I believe his name was Anthony. Mr. ** was very courteous, very respectful, and very professional in handling the entire process. I am going to recommend my friends who are looking for a new vehicle to come to DriveTime and to see Mr. **.

Great service. Awesome staff, very pleased.

Best car shopping experience. Kamar was very patient, helpful, and detailed. He made closing the deal easy and without a second thought. We are grateful to have worked with him and wish him much success. We will be sure to refer our friends to Duluth DriveTime.

Lakisha ** at DriveTime in Montgomery, AL is the epitome of outstanding customer service. She went above and beyond the call of duty in making sure I got the vehicle I wanted within my budget. The entire staff there was friendly and courteous. I give this place 10 stars!!!

Thank you DriveTime for your assistance with getting me into a car. Curtis ** was extremely pleasant, professional, and a pleasure to work with. It was the fastest and easiest experience I've had in getting a car and I will definitely recommend any of my friends who are looking for a car. I'm extremely pleased with the level of service I received.

Very pleased with my Nissan Versa. Customer Service representative was outstanding and so was everyone that completed all transactions. I'll be buying vehicles here from now on, and referring you to friends. Thank you.

Amazing service! Just wanted to say the people at DriveTime are tremendously professional & understanding of people's time. Max was very helpful in helping me find a great vehicle & explaining how the process works.

The service was very good and they did a good job explaining everything to me and did everything that they could to help me. To find the vehicle that I liked and get me in it. I would recommend you guys to all my friends and family. I was very pleased with my experience there.

Would like to extend my thanks to the staff at Drivetime Aurora, IL. We were in a position where no one else would give us a reasonable deal due to our trashy credit, special thanks to silvia and bryce for understanding the issues with our purchase. Drive time has quality cars and plans to make it work!

The guys at DriveTime were awesome. I knew what I wanted when I walked in the door, and they made sure I left happy. Andy was super helpful! Love my car, and would definitely recommend Drive Time to a friend.

Denise, Jan and Robert were the ones that mostly worked with me during the sale. They did a great job working with me. The whole experience was fairly smooth and stress free. Rupert was the contact man and was the one who originally was in touch. All four of them were truly helpful and effective. Thanks.

Very happy with the customer service I received! I love my car, and would recommend friends and family!

I am very happy with our purchase of a 2013 Ford Fusion. The staff was very helpful and kind. They were not pushy like most car dealerships. We feel as though we got a very fair deal. Thank you so much for all the help. I would definitely recommend this dealership to anyone looking for a great vehicle.

Best expectations were not only met, but exceeded by the team at store number 7751. I will recommend anyone who needs to get a good new vehicle and don't want the hassle of big dealers. I will love this Lincoln MKZ for many years to come and will be buying the next car there for sure.

My fiancee is trying to rebuild his credit and was so happy that he got approved for a car. I work at a credit union and we couldn't get him approved until he built a relationship with us. When I got home and read the paperwork and saw he would end up paying 17000.00 for a 2011 Cruze plus 15000.00 in interest I really wanted him to take that car back. A 2015 Chevy Cruze is that price so it should have been way less. Oh well he already signed the paperwork so the most I can do for him is get him refinanced. Well a couple months into having the car blew a head gasket. "Oh no problem. We will fix it. Just take it to Pep Boys and we will cover it after it is diagnosed." Ends up paying 80 to get it diagnosed to be told "oh we don't cover it." As soon as I can get him approved to refinanced we will stop doing business with them. Just ridiculous.

Michael ** was wonderful. Words can't describe how amazed and pleased I am with my purchase. Big thanks also to Anthony **. DRIVETIME IS THEEE BEST!

Thank you for such a pleasant experience. We were very pleased with the service Mitchell and Robert and Deunta gave. This is the best experience we've had in purchasing a vehicle and we will recommend any and everyone to DriveTime in North Little Rock.

I stopped by DriveTime around 10 am yesterday and it took forever. They had only 1 sales rep and I felt like I waited forever. Which is OK if I leave with a car. But after checking 3 cars out and decided on one, the manager comes to me with a not so comfortable deal after I explained my situation and why I was there. I guess what I am trying to say why waste someone's time (3) hours and not try to evermore work. The deal comes down to 55 dollar weekly difference we are talking about. And what upset me the most is they made me feel like - ah well tough luck bye. How is that making your customers feel SPECIAL?

The service I received from the DriveTime office in Columbus, GA was great. Mr. **, Mr. **, and Mr. ** was very tentative of me as a customer. These three men are a very assets to your company.

Our salesperson James was very polite friendly and made this experience very pleasant! I was glad a friend recommended DriveTime and I will be recommending them also...

Great experience. Approved at web page, it seems to good to be true. Went to get more information and leave with my car. Great service, excellent people working there. Help you at everything. Very grateful!!!

I had a very pleasant experience when I went to buy a car. I have bought cars in the past where the wait was long and tedious and the staff were less than enthusiastic and friendly. To say I was surprised by how things went this time is an understatement. The wait was reasonable and they made an effort to make sure we were comfortable and understood the process from beginning to end. The salesman helping me, Armon **, was personable and friendly and made me feel like we were old friends out shopping together. I really appreciated his effort on my part. The manager, Brian, was just as friendly and made the process go swiftly and painlessly, since I was giving up money. I would say that anyone shopping for a car should definitely head out to the Torrance location. You will be treated well and get a great deal in the bargain.