DriveTime Reviews

Joel was very helpful from start to finish. He answered all my questions and even went above and beyond to ensure I was satisfied with my car purchasing experience. If you’re in the market for a vehicle, go see Joel.

I would recommend offering better customer service by filling up gas tank, making sure car is detailed and that two keys are provided. Will not recommend going here because these details were overlooked. Car was dirty, gas tank was at 1/4 and no second key. When key issue was addressed we were told there’s nothing they can do because the one vendor they used doesn’t work with them anymore.

Thank you to Carlos ** for taking very good care of us. When we walked up to the door he had it opened for us... now that is amazing customer service! We were stressed out because our truck broke down and it was our only means of transportation. However Carlos made us feel comfortable and at ease with his kindness and great personality. He was very knowledgeable with the products and 3 1/2 hrs later we had a nice new car!??

I had a very good experience purchasing my new car!!! Everyone was very nice... We love our new car!!! It is in great shape and the price was fair. Will definitely recommend it to my friends and family. I got approved easy with a low down and comfortable payments.

I first came to DriveTime to see my options on buying a car. The rep listened and found me the car I wanted. He explained my payment options and even gave me a secondary option if I was not comfortable. They were so helpful and patient. I came back a week later to purchase a car. It was a fast and enjoyable experience. Thanks, DriveTime!

Nothing about my experience was bad. From the time I applied until I drove the vehicle off the lot in Round Rock, TX, I received nothing but good sincere help. Matthew did a great job of taking care of my wife and I during the process. I will buy again.

Alex is the man... in less than 1hr 30 he had us in a new car... very knowledgeable. Straightforward and to the point. I'll recommend DriveTime any day. Hey, Alex, keep up that excellent service. And to the other crew members, great job.

Matthew ** is the best damn car salesperson hands down. This is by far the best car buying experience for me. The deal was so smooth and easy. The ppwk was clear and concise. No lies or fees that made me feel used and abused. DriveTime Lakeland staff was amazing! Thank you and I will be a customer for life

When you buy a 2017 the floor mats and owners manual should be in it. If it's not Drivetime should take care of it right away. As for the inspection on the car by Drivetime, they don't check anything but the looks. A brake light is out. Was told car would be washed and it was not. I know this all sounds petty but for 17,000.00 I would expect better service they. I don't like to be lied to right off the bat. Unhappy I am.

Purchase of my 2017 Nissan Altima. This was a good experience except I cannot understand how Drivetime can expect a new or first automobile buyer to come with insurance coverage before we know what we are going to buy. I was at the lot a lot longer than I wanted to be (830PM~1230AM) trying to get insurance on a car I purchased. Other than that the experience was well worth the car. Christina ** was awesome. Thank you.

Last year, I was approved on the website for a specific amount. Next I went to the dealership and was asked which car did I like. I test drove it and then was asked how much did I want to put down. I told the guy I was approved for the specific amount. He says that only certain cars fall under that down payment and the one I test drove wasn't one of them. He brings up a list on the computer of cars for that particular down payment and they were THE WORST group of cars that they had. They were all very small compact cars. Then he points out a 2012 Suzuki Kizashi. I had never even heard of this car but he said it was probably the largest and roomiest car on the list. The car was in another city so he sent someone to go get it.

I usually don’t write reviews but, our rep Eric was awesome and really made the buying process easy. He was patient and helped us find the car we were looking for. I would definitely recommend DriveTime N.Tryon Charlotte, NC to anyone I know that needs a car and tell them to see Eric!

Everyone at the Antioch location are so friendly, knowledgeable, and helpful. I would definitely recommend friends and family to get their next car from here. They have a great selection of cars at a great price. They also have a great selection of music.

So everything was going well. I was preapproved but the car I wanted was at another location... The store manager told me she was going to pick it up and she would be at my purchase location by noon. I got there at 1130. She arrived after 130 with a very unapologetic attitude and even saying there was no way she could go to that location and not get caught up with the employees who had not seen her in a while. To add insult to injury she came back with the wrong car. So needless to say the car she brought back was at a higher price point. I asked her if she could make an adjustment in price since it was her error and she said no. So the sales person and I had to take a 2 hour (total trip) to pick up the right car. Although the sales rep was professional and apologetic his manager surely was not. So what should have taken an hour to complete took most of my afternoon. Not great for me but hey I guess I am the one who needed a car.

I found a car on KBB.com and Autotrader.com. Both sites listed it as a 2015 Hyundai Sonata Limited. I checked in on DriveTime and it is listed as a Limited model. I call them before driving 100 miles to see the car. I referred to it as a Sonata Limited. Whoever I spoke with did not correct me. It is NOT a Limited model but a Sports model. Not good business practice in today's information age. I would be very careful dealing with this business.

I had my car experience at the Plymouth Meeting location with Tania and she was great. She helped me with every step of the way to ensure that I got the best deal ! I would do business again with DriveTime.

I dealt with Jasper. I knew what car I wanted and had a great experience. The customer service there was amazing. Thank you very much for your kindness and professionalism. I will be definitely be recommending a friend. I will also be back for my next vehicle.

David at the Chandler store was awesome. Very knowledgeable... I appreciate the honesty and forwardness. He took the time to explain the program and took us to the Phoenix lot to pick a High Tier car that cost us less than we anticipated with a smaller down payment. We went home with a extra $1000. Thank you.

Excellent and expeditious service, courteous staff and knowledgeable... Big Thumbs up!!! To make this more remarkable, this entire transaction was from NY and over the phone... excellent! One doesn’t usually make a purchase without an in person inspection, however the photos, data, and history check were right one.

My experience was good and Harold ** and his manager, Thomas, worked well for me. Thank you. PS I noticed when I was driving home in my beautiful Cadillac that on the steering the leather is open, can they fix it?

Bill at the Boardman dealership is AMAZING... everyone there is super awesome and I have already told everyone I know about how happy I am with my experience! And I LOVE LOVE LOVE my car!!! We will be back for my husband's car!!

Had a pretty easy and good experience with DriveTime. There was no bs and they got me into one of the cars I had chosen to get. I'm very happy at this point with every thing. Thanks for all the help.

Everyone that was there were very nice and they helped us with everything. They talked us through everything. They even cleaned my car and put gas in it. I will tell everyone I know to go there to get their cars. It was so great.

On today less than 24 hrs later I’ve had to return the car I bought. In addition to getting a car that has a visible oil leak the process of getting a car seen is flawed. I was sent to a closed shop for repairs. Although the initial process was seamless there seems to be no interest in making the customer (me) whole around this issue. I drove from Hinesville to Savannah Ga (35-45 minutes) to the authorized repair place I was told to go to... which was closed on today.

They were the so great to me and my wife. They were fast with the paperwork too. I would go back again and get a other car too. The place was easy to find and the people there are great to do business with.

I want to thank the staff at the Norfolk VA DriveTime, specifically Anthony & Chantel for their great help in my vehicle purchase. Having less than perfect credit they were nonjudgemental & professional, leading me to find the perfect car that I can't stop looking at!!! Awesome experience!!! Thank you!!!

Overall I have had an awful experience and they will never get me again! Car has broken down a total of 7 times since my lease began in Feb of 2016. DriveTime sells POSs and their warranty program is created to cause them as little cost as possible even though they still technically own the vehicle. They really couldn't care less the additional money you're out due to their awful warranty company. The warranty company prefers to use refurbished parts that's the first issue. Fortunately my repair place refused to use those parts. My repair shop was able to get them to select warrantied parts.

Thank you Cassie and Ryan at the Olathe DriveTime! THE BEST car buying experience ever. I have been turned down by other dealers and the buy here pay here lots are a joke. I walked in and immediately was greeted with a smile and a sense of calm. I sat down with Cassie and told her what vehicle I was interested in and she gave me all the specs and a test drive. LOVED the CMAX and purchased in about an hour. No drawn out bank applications and NO PRESSURE!! Cassie and Ryan the manager went over everything and it was a fantastic experience! I now have a reliable vehicle and can repair my credit at the same time when no one else would help me!!! Would recommend them to everyone!!!

The team and the transaction was very smooth. That was the easiest car purchase I have ever made. When I went to drive home the check engine light came on and is now off. 4 days later the Air stopped working (hot and cold) and day 5 the radio stopped working. When I check the repair locations next to me they are all Oil change places. I'll have to take off work to go have it looked at. Not excited.

The service was spot on. The car (Kia Optima) is amazing. It was a wonderful experience. We went to the lot. We were greeted at the door. About an hour of looking and testing cars and less than an hour to finance.

Korey, the very polite and non pushy salesman, and Ben the very polite and non pushy sales manager were very helpful, and were a great team in getting me and my family a wonderful 2016 Subaru Forester. After being approved online, we just made the appointment and showed up. Korey and Ben made the process very cordial and within 2 hrs, I was leaving in this great car. We would like to make sure these two assets at the Allentown PA location be recognized for their fine service and for being people, and not the usual pushy salesman or woman. We will definitely refer your location, and will definitely return again one day. Thanks, from the Subaru buyers.

Camisha was great. Wonderful customer service. I would like to rate her as a 10 :). I have bought a few cars from there. Always satisfied. My car is great. Camisha took the time showing us cars and explained everything to us with. Everyone there was nice. Camisha even took the time to take us to the bank.

Excellent service! Will recommend to friends and family. The guy was very caring and willing to help out at all times, the car was just what we wanted and we are very pleased with our experience. Will recommend everyone that is asking about our car and experience. Thank you.

My husband and I are building our credit and were stuck in a hard spot when our second vehicle broke down, at a time when we needed both. We didn’t want to finance a car and we were anxious about the process. However, the customer service at DriveTime was EXCELLENT! Cedric respected our budget, was able to narrow things down to two vehicles that worked for us, and was very patient. At no point did I feel pushed or out of control of the buying process. The process included a full report of the cars’ history and a very thorough test drive and inspection. We were pleasantly surprised at the whole transaction and would recommend buying here!

Stupid easy to deal with and friendly. I would definitely recommend to other friends and possibly come back myself for another vehicle with them. I couldn't ask for a easier car buying experience. The simplest and quickest process every. Thanks.

I'm very happy with my experience at DriveTime and I'm happy about my car. The customer service was great and I would recommend drivetime to everyone I know. Also it was really a nice environment. Everyone was helpful.

This was the easiest, smoothest process! We started with Melissa and Robert and ended with Aaron and Robert! We highly recommend a DriveTime!! We searched for what we wanted! Found it in our price range. Reserved it and was back within 2 days to finalize everything.

I can't be any happier with how the associates at DriveTime took care of me. JoAnne was very thorough, took time to explain everything to me, was patient with me as I was there for more than 1 day to inquire about several car options before I was 100% sure about what I had selected. JoAnne and Brian worked together to willingly resolved any issues with no hesitation. Their customer service was supreme!!! I appreciate the affordable down payment options, and my ability to chose payments that work well for me. It was the easiest and most comfortable car finance transaction that I have ever done. I will recommend DriveTime to everyone.

Tony was very helpful. He provided with me various options and explained my warranty options also. He was very polite and respectful. He made my experience feel like I was car shopping with my Uncle Tony. I have had some not so pleasant experiences this past year. This was definitely a breath of fresh air. Thank you.

I got the car I wanted. I love it and I’m looking forward to get more from you guys in the future. Very professional and on point with customer service. I love it here and will be recommending my family to come here and get their vehicles.

I chatted with Naver all week about what car I wanted and everything. He was absolutely amazing thru the whole process. From the time I called to the time I left he was polite and answered all my questions I had. If I had to do it again I would use him and would let everyone I know to contact him for their car.

When I turn on the AC I get smell like moldish or stagnant water. It's kinda strong for 3-6 minutes. Not having any spare tire is concerning. Not a full or a doughnut one. It's just a little tough. But otherwise I like the car overall.

I worked with Kirk **, he made the process very easy and was able to answer any questions I had. I'm very happy with my purchase. I would recommend any needing a vehicle to go to Drivetime. Thank you for making my car buying experience easy. Every vehicle there is in great condition, so all you have to do is focus on the type of vehicle you want.

Me and my wife went to DriveTime after bad luck with other dealerships. As soon as we came in we were warmly greeted by everyone. We worked with Eric who was great. He was patient and answered all of my questions. He made the process simple and easy. Thank you for putting me and my family in a car.

I was very happy with the process. There was no wasting my time. I told them my situation and they showed me my options. I was able to get what I wanted very quick and with no hassle. I would recommend this process to anyone with credit problems and a minimal down payment.

The purpose of this review is DriveTime's aggressive contact methods. I won't get into the vehicles or policies b/c we all know that you go to DriveTime when no one else will finance you. That's why they get away with all they do, so we have to get over ourselves, you know that going in. The website says "know your down payment before you come in", that's a bait and switch. You can't get that info online. So I left the page and moved on. Since I had purchased from them before and didn't have the good sense to change my phone number or email, I have received 3 emails, 4 unanswered phone calls, an appointment I never requested and now text messages between 6:30 pm 8/6/18 and 9:15 am 8/11/18.

This was My First time ever buying a car, DriveTime sold me a overprice Hyundai Sonata 2012, I haven’t even had the car for a year and it already needs a new engine! There was a recall on the car and I had to take it into Hyundai dealership, DriveTime is NO HELP! They are horrible with customer service. They will not take the car back for a trade in or nothing. They are telling me I have to have the car for at least two years before I can trade it in with them. They always direct me to someone else to speak to when I try to call and tell them the upside down situation they put me in with this car. I am still having to make payments on a car I CAN'T EVEN DRIVE! And they are doing nothing to help the situation with the sale of this car.

On 8/3/18 we purchased our 2015 Lincoln MKC from the DriveTime in Midlothian. Kim, Kaitlin, Taj, and Dan were very helpful in our buying experience. We would have liked some more time to look at the vehicle before buying, but I know it was getting close to closing time. We waited awhile to take a test drive, as they were busy, but the transaction time for paperwork was very quick. We traveled an hour and a half to purchase a vehicle, and we were not disappointed with the Drive Time experience. We will definitely consider buying from them again in the future.

I had a good experience considering my credit was not the best. Had a really great sales person named Joe who was very helpful and informative on many vehicles. We are planning on going back to get another vehicle for my daughter.

I received a message that I was approved but when I called the next day they only had my cell# on file. They also said anyone over 18 yrs old who brings home something like $450/week is approved so come on down and he asks if I will I be down today, even though I'm an hour away. He couldn't answer me if I should reapply so they have all my info to tell me the interest rate and amount I get approved for. So now I see a lot of negative reviews about the dealership and the finance company they use on the Better Business Bureau and am seriously considering looking elsewhere. Too many red flags, online and over the phone.

Went to buy a Toyota Tacoma which was the year and model I was looking for. I agreed to the price of vehicle and offer given to me for my trade in. Total time of 2 hrs and 45 minutes of me being there (I did not even test drive the vehicle as I know how that vehicle drives, so time for that was not a factor on time spent there) when I was informed that they could not honor the price quoted to me for the trade in. They then offered me $1,000 less for my trade in. Being very tired of sitting for such a long time and it was way past lunch at that point I realized that I was not dealing with an honorable business and there would be more surprises later. I got the extra key back and left. It was a wasted day as I drove a little over 2 hours from Corpus Christi to San Antonio and a little over 2 hours back. I post this to bring up to other potential consumers of their practice. Car buyers in San Antonio, Tx YOU HAVE BEEN WARNED!

It was great. I had been all over Tallahassee trying to find a car. I was almost about to give up and I saw a commercial about DriveTime and applied online and got approved. Christopher ** was a great salesman and he took care of all my needs even after I left and had a problem with the car he had me to bring the car back and tried to get it fix and if he couldn’t fix the issue he lead me where to go. Thanks Christopher.

We were so happy on the process that was so easy, DriveTime provided on what we needed. There wasn't any obstacles in the way on our purchase. A BIG THANK YOU to Brittany on taking caring of us, and having Matthew finished the easy process of our purchase. Once again great job drivetime on IH-35.

Gulf Freeway location: I went by not knowing what to expect and boy was I surprised by the friendly staff!! DeMarcus was great to work with, he answered all my questions and never once worried about the length of time it took. I was able to test drive a Jeep but it still wasn't what I was looking for. So I set up a test drive at another location vs waiting for the car to be sent to them.

DriveTime West Covina was awesome. Brad was my sales representative and he was wonderful!! Great service, professional, explained every detail and options. Finance Dept was wonderful too. I will definitely recommend this dealership. Wish you would bring back the 2 DriveTime ladies on the commercials. They were hilarious and I enjoyed them. That’s what caught my attention in the first place. Thank you and have a great day.

I worked with Javier who was kind, courteous and very professional. I couldn't get a bank statement to print due to a technical error. He, Felix the manager and one other woman who was there for 10 years. Never gave up. I waited for 7 hours until the situation was fixed. The store closed and everyone waited around until I got the car. What could have been a nightmare turned into a huge team effort and I could not be any more grateful. I love the car and feel very blessed to have had DriveTime on my side. Would highly recommend to anyone.

I was so nervous about the car buying experience. We don’t have great credit and it has been made worse in the past by other lots. DriveTime Birmingham made the whole thing painless and I got the car I wanted. It was quick and the team there worked together to make sure we were happy. I will definitely be recommending them if someone needs a new car!!

Although the service was amazing with Trae, after less than 24 hours I will be returning the vehicle. Knocking under the hood, USB ports are dead, the touchscreen freezes and goes off, and the tire pressure sensors keep going off for no reason. Lots of electrical issues and potentially mechanically with the loud knocking that occurs every time you turn the steering wheel to the right. Should have a better inspection process with the vehicles. Not comfortable purchasing a vehicle that my small children will be riding in with that many issues right off the lot.

My sales rep Joanna at the Lombard, IL Location was nice. The issue was the bank. I’m an Uber driver and when my payments are deposited into my account it says Green Dot Go Bank. They acted like they hadn’t seen it before. So decided to add an exemption of $300 more on my down payment. This took 2 days. Then as we are finally finalizing the papers, the bank decided that they can’t give me a car because my deposits say Go Bank. And if I wanted to go with my Uber stubs instead of my bank statements they would have to take 35% off of my gross which would significantly decrease my monthly income and increase my down payment by a couple of thousand dollars.

I drove over an hour to this dealership only to be painfully disappointed. I had a specific vehicle that I wanted to look at, on the website they were reserved it. Reserving a vehicle on DriveTime's website is absolutely completely meaningless. I put all my credit information into their website. Spoke to someone on the phone about the vehicle I was interested in and was told I was approved for $200 Down. When I arrived at the dealership they wanted $7000 down. They were perfectly willing to finance a different vehicle for $200 down but not the one I wanted. My credit is not perfect. Fairly far from it. But I provided no information at the dealership that was different than what I inputted online. It’s my opinion that this dealership has a broken website. Reserving the car is meaningless.

I just bought my 2nd car from you all. My 1st was a 2011 Ford Fusion, as expected that has a high interest because of my credit situation at the time. This car I just bought is a 2016 300c. The interest is half of the Fusion. I used to sell cars so I know the business and every dealer should use the model you do. Thank you for allowing me to rebuild my credit and get in to higher end car. Without your 2nd chance auto loan I could never have been able to purchase such a beautiful car. And my credit score went from a 525 3yrs ago to a 645. With this 300c and other credit opportunities within the next year I should hit 675 and 700 in a year and a half. With you I could never have been able to reach the credit level I have. Thank you, and to the staff at your military dr. San Antonio location, the best sales team I have ever worked with. Thak you all so much. My 300c was purchased on 7/28/18.

Chris was an excellent sales rep. He took care of everything and made the buying process easy. The only thing that kept it from being 5 stars is the fact that my car had no mats when I picked it up. I know for sure it did when I test drove it.

Very happy and pleased. One of the easiest car buys I have ever done. Must see DriveTime. Their commercial is true. Bad credit, no credit, no turn down for what lol. They were very helpful. Went over everything step by step.

Customer service was great. My sales associate was great and got us done in a timely fashion. I have no complaints and would recommend you guys to everyone. Thank you guys. I am completely satisfied with my purchase.

Very pleased with how Mario assisted in helping get into an nice vehicle. He pays very attention to detail and I would recommend my friends or anyone to come see Mario and let him assist in getting you in that new ride.

and bring it to Bedford, and they made it happen. Joann, Daniel, and the manager, plus the other employees are great, and I'll definitely send referrals their way.

The gentleman was very upfront and honest. I love my car. He showed us what our choices was and walked us through them all with no problem. I will highly recommend DriveTime to my friends and family. Everyone be blessed.

I purchased a 2014 Chevy Equinox from DriveTime on June 18th 2018 and two days the truck was at the shop. Bad brakes, oil changed. When I called the DriveTime on Memorial drive my sales person told me well it was probably my driving and I told him that if I could wear brakes all the way to the pad in two days then that’s crazy. A week later I had to take the truck back to The Oil Pit and now it’s was the oxygen sensors. This is not even me having the truck for about two weeks. Again the truck will not pass the Ga inspection and I had to take it back to The Oil Pit on Memorial Drive and he didn’t find anything wrong but the truck but yet my truck is still shutting down in the middle of the road. So today July 27, 2018, I called DriveTime on Memorial Drive and then talked to a manager because I have not even made a payment and had to bring the truck in a total of three times and Monday my birthday is going to be the fourth time.

I bought a small suv from them less than two years ago, the buying process was easy. However now I am paying for more in repairs, and rental cars because nothing is covered in the warranty that I paid more from. It's not worth it. This has done nothing but cost me more money and stress. As far as their corporate office they are no help whatsoever. Once they have your signature and you leave no one will help you.

I had to sleep on my experience prior to writing this. My initial encounter was professional and customer service friendly. As a salespeople Ronnie ** was awesome but my happiness with DriveTime was short-lived. Less than 24 hours after I purchased my 2013 Ford Escape we were on 20 coming home with my 14 month old grandson in the back seat, when we began to hear grinding noise as if the brakes were up in drive. My husband immediately went back to the dealership to advise. We were informed simply to get in contact with Silver Rock. This is on a Saturday, which we did.

I'm happy and very satisfied with DriveTime services. :) Myaj was very friendly and professional. It gave me options to choose the best one for me. Everything was very clear and trustworthy. In love with my new SUV. Highly recommended.

The staff was helpful and friendly. Got me into something that I was comfortable with. Everything was done very professional and accordingly. Thanks again. I will recommend to anyone that's looking for a good dependable car. The wait time was short and they also help get the information I didn't have. The salesman and the manager was excellent.

My purchase was not long as it usually is when going into a dealership. I did my application online and was approved, I went in and told the salesman, Tyrone ** at the Hickory Hills, IL location what I wanted to leave in and that's exactly what I was able to purchase. The process was not long at all and they were quite helpful. He and Sammy ** were great.

I visited more than 4 dealers and there was always an excuse, or they wanted to sell me what they wanted. Here since they were very kind and finally I have my car and the one I wanted. I am very grateful to the seller.

Paul ** was a outstanding sales rep, he took his time to let me find my perfect vehicle that I could afford. There was no pressure tactics at all, very nice experience overall. People that have bad credit are treated very nice and not looked down upon as other dealerships do.

Awesome place to buy a Quality car, no junk on the lot and very helpful without being pushy. Highly recommend Mr. Chris ** for your purchase but everybody there is Great! We have been looking for awhile now and we finally made our purchase.

Our sales representative, Asha was wonderful. She was knowledgeable and went above and beyond to help us get into the car of our choice. We could not have been more pleased with our experience and highly recommend the DriveTime in Huntsville, Alabama for your car buying needs.

I decided to come back to DriveTime because I am currently a customer. DriveTime had helped at time when things weren’t so great but they gave me the chance. My car was totaled in an accident and I went back to them to purchase my second one.

2015 Cadillac SRX - Vladimir helped with the sale, and it went very smooth. He showed me multiple options with my budget and price range. I had 2 issues as the battery was dead and the wipers were worn, and they were immediately replaced. I will definitely refer others and be back for future purchases.

Great service from start to finish. The people were so friendly and patient while we got insurance together. The car I purchased is amazing and more than I could have asked for. I will definitely do business with this location again in the future.

This was the most amazing and wonderful buying experience EVER! We had a minor issue proving income because Robert is a taxi driver but Grant was determined and worked so hard to explain to the creditor how to show our income and got us our loan we wanted. This is our 2nd DriveTime car and if we ever buy again or when we do we will be back to Drive Time and hopefully Grant will be there. We are so happy with our SUV and our service at Drive Time. Thank you, Grant!!

Over the past 10 years this will be my 3rd vehicle I purchased from Drivetime. Everybody there at the Marietta location are excellent. Everybody was courteous, respectful and made the car purchase very easy. I will always return to Drivetime to purchase another car there in the future.

The salesmen are not pushy and are really understanding. They don't make you feel bad if you don't have the best credit. You may not get a low payment and APR that you are wanting but if you don't have the best credit like me, it's at least nice to you I can go somewhere for a car when you need one. We love our new car, thanks again for your help.

This was a pleasant and easy experience. The guys at DriveTime were friendly and extremely helpful. I walked out with little hassle and the Fair Deal. If you only have Fair Credit this is the place you need to go to get a car. They will work with you and report to the credit bureaus to help you build your credit.

I have terrible credit. I came to DriveTime and had an amazing experience. Scott ** was amazing. He communicated well and kept me Informed on everything that was happening. He was professional and funny. Justin, the sales manager was great as well. He helped me out as well. He was also very professional and courteous. Rivergate DriveTime helped me when no one else would and I very much appreciate it.

I didn’t know what to expect when purchasing a car through DriveTime but my sales person PJ at the SW Houston location made my experience an awesome one. He truly went above and beyond for me, even down to washing my car himself before I left. I would recommend absolutely anyone to work with him because he would get the job done with a smile on his face. He makes the customer feel special and gives his undivided attention.

I was very reluctant to purchase from Drive Time after hearing so many horror stories, to my surprise the process was amazingly fast and simple. My sales rep Cody ** made it the best auto buying experience I never knew I needed. Thanks, Cody. She is gonna save me a ton on gas.

It was a great experience. Ben was my salesman and was exceptional in everything that had to be done. He was very knowledgeable and answered all my questions. I will recommend DriveTime to all my friends. Thank you very much.

Purchased a 2009 Hyundai Santa Fe 2 years ago. Christopher my car Salesman was wonderful. I was satisfied overall with the buying process. A couple of weeks ago I was involved in an accident and my car was totaled off. I'm fully aware that Drivetime advertises a TLP (Total Loss Program) that is supposed to be designed to help customers finance another vehicle after a car has been deemed a total loss for little to no money down. On several occasions I have contacted Bridgecrest about this program.

We went into DriveTime in Macon on a Thursday and spoke with Adam... We found a car we liked, we planned to come back the next day to sign and get the keys. We came in the next day and they couldn't find our key??? (Adam was out.) We sat and waited for 30 MINUTES before they told us they couldn't find the key!!! Then they say "well, we can put you in something else." Okay, that's fine. BUT they were trying to put me in a COMPACT CAR!! We have two small boys that are in car seats... We needed something with A LITTLE room. That's all we asked.

I purchased a 2008 Sierra pickup December 2017, having it for 7 months now, both wheel wells on bed are rusted through and bumper is also rusting through. DriveTime will not fix anything. The place they told me to take it to told me all issues were pre existing, wheel wells had been repaired before. I would never recommend DriveTime to anyone, they sold me a piece of overpriced junk.

Excellent experience, Matt, Nate, Josh and the other Matt did a great job all the way around. What I was told on the phone is exactly what I received in the paperwork. They all did an excellent job and I think they enjoyed it also.

Charles was a great sales rep however, when I called in advance to let the dealership know that I was en-route and wanted to re-verify that I didn't need anything additionally (monetarily or document wise), I was strongly mislead. It took HOURS to close the contract and I had to cough up an additional $300.00. When you tell someone something and have it in writing it is very bad business to re-nig on your word in person and then expect someone to furnish additional funds. There was no real compromise or help from the bank. Leon, the gentleman who took care of the contract in Charles' absence was nice enough but I was/am really upset that I was mislead and the mishap was on the dealership end.

Thank you for helping me get a car I didn't even think I could afford. I have a beautiful car that I dreamed of and literally all of my nerves are gone. I'm so thankful. It was so easy and longest part was finding a car I loved, which we did. Chike was amazing and helped me along each step. Again, thank you so much!! I had a great experience buying this car and am so happy with it!

I must say that I had a great experience and they were very patient with me. I am very picky and I can honestly say I saw over 10 cars before I found what I love (2015 Ford Fusion). I would like to thank everyone!!!

Would have liked the car clean when picking it up. Other than that, great experience. Salesman was extremely helpful and the selection was good. The only other negative thing would be the amount of deposit money some of the vehicles required.

Fantastic and Professional Care. I was greeted immediately and there was zero pressure. I got the car I wanted (2015 Dodge Dart) at a fair price and the entire office made me feel valued. I was and am very pleased and will recommend DriveTime to everyone!

Just purchased a 2014 Nissan Sentra approx 4-5 months car. Purchase gap insurance & full coverage insurance. Car was hit in bumper. Car declare total lost. Went back to DriveTime and Bridgecrest for new loan. Never late on last loan, now being told have to pay double the amount of last down payment. I'm only been told finance company changed requirements.

When I got there right away I was greeted and the service was great. Chris explained everything to us, all the add on options and it was a quick process which helps when you have a 4 year old with you.

Very patient with us, going back and forth to help with the financing. Showed other vehicles. Ian and Bryan at the Shadeland Avenue office were very good. They were fast yet efficient. They were not pushy. They knew what they were doing. I would highly recommend and refer them.

If I could give 0 stars I would. They are big time scammers. They took my money and stole my car in the middle of the night by using a gps they made me get, and refuse to give it back. So now I am without a car and can’t get to work. Everyone else that has gone here told me they were ripped off as well. PLEASE invest a little more money and go somewhere that is not sketchy.

I was treated very nice at the dealership. Marcus was our salesman and he was very helpful. We got the car we wanted and the customer service was great. The atmosphere was uplifting and everyone seemed to enjoy their jobs. I would recommend maybe some more refreshments in the waiting area but overall a very good place to purchase a vehicle. Thank you. Have a blessed day.

We purchased a 2011 Ford Fusion over 2 years ago from the ORL FL store, amazing experience! Most recently we just purchased a 2012 Chevy Camaro and the experience was incredible! A big thanks to Julian ** for finding the car we wanted!

Customer service at DriveTime was very nice to me and the time it took to purchase my car was good. I thank DriveTime employee for my car and their experience. With the experience I had I would buy another car from DriveTime again.

I was hesitant about going directly to a dealer to get a car financed for myself. I had a great experience & the process was so smooth. I love my new car and DriveTime will be my go to lot to find a car. I highly recommend.

Not really happy. They fudged my credit score numbers. I checked it that evening and it was 60 points high than what they said which have gotten me a better interest rate. But I didn’t have much choice needed. The car for my family, I feel I got **. I will not recommend them or buy there again. I will be refinancing somewhere else in 6 months!

Christina ** is an awesome person. She made us feel like family. They go beyond what needs to be done. The car was clean. I would send anyone down there to get a car. Thanks to DriveTime for the help us getting the car and caring for people.

We went to DriveTime in St Louis yesterday to get a car. I was very disappointed because I was misled on the phone that I would not need a down payment. Then we drove all that way only to be told that we had to have $1,500.00 down. It is such a scam!

Good service, The staff is very attentive and kind. buy a SUV Acura MDX in very good condition. I would recommend that they try to deliver the clean vehicles and... Más I would recommend that they try to deliver the clean vehicles and with gasoline. It is the only complaint I have since they gave me the dirty car and without gas. It is the first time I bought a car and they delivered it to me. Comentarios Cambiar a Español. The employees Yelitza and Luis gave me an excellent service.

As a first time buyer, my experience was easy and comforting. Yamilet was my sales rep and she was very quick and efficient with her sales techniques. Everything was explained in detail and I left with little to no questions. Would recommend to anyone on the market for a new vehicle.

The customer service was exceptional. Everything was great and I love my new car. First car I ever purchase on my own. I will definitely make DriveTime my number one car purchase. Thanks to all the sales associates that made it happen for me.

Camisha was very good and patient. She made my 19th birthday great. I really love my 2015 Ford Fusion. THANK YOU SO MUCH CAMI??? I really appreciate the call I received to know how I’m liking the car!!!

Had a absolute pleasure. Great experience with your Gastonia location. Todd was a great sales rep. Looked at 2 vehicles and test drove both. Only thing was time consuming was the paperwork and the Insurance. I will definitely be going back to the dealership in the future. Love my Mazda.

I bought a 2006 Ford F150 super cab from DriveTime. Two weeks after I bought the truck I started having problems with it. Called in and was told I needed to bring the truck in to be checked so I brought it in. I was then told that they needed to order the parts and gave me another appointment for the following two weeks. (This would not have been a problem if I was living within the city but I live about 500 miles away.) Now I came back two weeks later was told the parts had not come in and then was given another appointment. This continued for two months and the whole time using up mileage on the warranty.

Sales person was absolutely great to work with until I realized he had completely misled me in terms of payments. Sales manager was even worse. Used carefully picked words to dance around payment frequency and interest rates. Disgusted with this entire experience.

Beverly was wonderful going over all of my options during the car buying process. She was professional, smiled a lot that is sometimes hard to do dealing with customers. I dealt with a manager. I think his name was Taj (don’t quote me on that). He was nice, professional he smiled as well. On a disappointing note, I will be bring the truck back this week. Thanks.

Although everyone was bright and friendly I feel as if after they knew what I had for a down, it was predetermined what was available. Just as my 1st visit when they were only interested in putting me in a certain suv for 600 down. Then I go in on the 30th with 600 and told it takes 950 for a suv. Hence I did not get what I wanted but needed a vehicle. I will never buy here again or send anyone. Also it was not explained to me prior to signing that motion GPS coated 695.00 or I would've opted out. Also 299.00 for a pre del. service fee? This never came up and why am I the costumer being charged for a car that was already on the lot. So did satisfied but again going back and forth for chemotherapy I needed something and they knew it.

I'd heard horror stories about purchasing from DriveTime. I was a bit worried but I found the experience to be genuinely fun. The sales reps were super helpful and direct, which I enjoyed. The paperwork was minimum and did not take long to complete. I plan on coming back here for my next vehicle purchase.

Sherrod was very helpful. He found my son and I both vehicles at the same time. He is a very good salesman. He explain the options that were available as far as warranty. We both chose to go with a warranty and gap insurance. The dealership was clean and the temperature was comfortable.

Sue ** was outstanding and deserves high praise for her customer service and going above and beyond. I had very strict requirements due to my job. And she worked with me endlessly, including measuring the space in each vehicle for me. Ultimately, I love the car! I wish I had gone there sooner.

I was sold a lemon. I bought a 2011 Hyundai Sonata. The car is not driveable. Today the engine has went out twice in one year. After three months of purchasing my vehicle in June 2016 I’ve had to replace the alternator, starter, battery, front back brakes, rotors, fuel pump and two engines. I am a single mother that works two jobs and have a disabled child that needs to be hospitalized twice a week for medication. I am now catching eight over and I am still making payments for my vehicle on time. I have never missed a payment. I called customer relation. They told me there was nothing that they can do after I cried to be put into a better vehicle.

The experience was awesome, but I wish an extra key came with the car. The salesman was very informative and knowledgeable about the process and very friendly. The whole process was very easy. The car was in good shape and I’m very happy with my purchase.

I was helped by Matthew and he was terrific. Helped me out a lot in purchasing my new car. He helped me to go take the pictures for my insurance and he was always there to answer all the questions I had.

My experience with Bridgecrest has been a nightmare! Purchased my auto loan in August 2016. I have made every payment on time. I moved out of state and my car was towed from a predatory towing company In Zone Tow Inc. They told me I had to pay 350.00 to get my vehicle back. I was in the process of getting the unexpected finances to pay for the tow. Bridgecrest hired a company to repossess my vehicle without my knowledge after only being on the fourth day in impound lot. By that time after the four days I had to pay Bridgecrest 1035.00 dollars or my vehicle would be moved out of state to the auction. I made arrangements over the telephone on what day I was going to pick up my vehicle. Bridgecrest ended up moving my car over 500 miles away after it only being day 10 that they had possession. By now they said I would have to pay almost 1400.00.

I purchased a 2010 Toyota Rav 4 Sports August of Last year. I still think it was priced very high. I have not had the car for an entire year and already had to get all new brakes and the suspension was bad. Come to find out the brakes were completely gone. They were already bad when I purchased the vehicle. Silver Rock do not cover anything period. They have a real bad reputation for not assisting anyone. I had to kick out 1300 of my own dollars to fix repairs that were previously there.

My wife and I had not planned on buying a new vehicle that day however we stopped at DriveTime. The service was friendly, genuine, & no pressure whatsoever. We test drove a vehicle, went through approval process. Left, went home, discussed the situation. Went back an hour later and drove away with our new Cadenza... Thanks to all the staff that were involved...

I went in over a month ago not knowing what I wanted at the time. (I was difficult to please.) Fred showed me around & being that I was unable to tell him what I was wanting amazing he didn't try to talk me into a car, wasn't pushy & gave me my space. He followed up w/ me even after I wasted his time and wasn't very pleasant. Last Friday I returned over a month later. He remembered my name and helped me get into a new car THAT I LOVE! He could have easily ignored me & assumed I was a waste of time. But thankfully he didn't... He truly wanted me to like what I was going to purchase. GREAT JOB! VERY THANKFUL & HAPPY!

Buying the car was easy for my son - a first time buyer. Down payment was as promised. Salesman great. What's bad is the car- a 2016 Ford. He had the car for 13 days and it broke down. He had to pay for a tow truck. He had to Uber to work. He had to get a rental car - the part he needed took 3 days to get. Sure, the warranty company covers the repair. But that doesn't help with the transportation issues and the money he is out now - after just paying the down payment. Now the repair place called and he also needs a battery - at his expense... 162.00.

I would like to say that my purchase experience at DriveTime was smooth and terrific. The employees were extremely helpful and knowledgeable. I definitely would recommend anyone to first look at DriveTime before looking elsewhere for their next vehicle.

My experience at DriveTime was great. Alicia ** worked with me patiently. My credit is not the best bit she worked it out. All employees are friendly and made me feel welcome. I was recommended by a friend, and I will surely recommend someone.

Mr Tracey ** did a great job of explaining everything to us. He was extremely helpful, not pushy and was very patient with us to walk us through every step of the process and making sure we was comfortable. He got us straight to the point.

Mr. ** and the staff of DriveTime on Memorial Dr. was extremely pleasant and very helpful. They were kind and patient. I would definitely recommend this team to anyone I know. I got the car I wanted, and am very satisfied with the service rendered. Thank you.

The people at DriveTime were fantastic as before. Went above and beyond to get me in the vehicle I sought. Very professional and courteous. Thank you DriveTime. Thanks to the staff at the Lauderhill Florida DriveTime. The Best.

Richard and Loni were amazing. I wasn’t looking at DriveTime but they had the car I wanted. Loni and Richard got my car delivered from another location. They were very professional and courteous throughout the entire process. I wish every car buying experience was like this.

I was very pleased with the service I received and would recommend them to my friends. My salesman was very helpful and very informative. I am very pleased with the vehicle he sold us. Everyone there was very polite to me and my wife.

I really enjoyed my experience at DriveTime! I immediately left and began recommending to friends. The process was smooth, easy, and fit my budget. Chris, the dealer, made the process worthwhile. As a recent college graduate, purchasing a car that is reliable was a big deal for me. I'll be in graduate school soon, so I'll need transportation to commute to my field site. My previous experience with cars has been a financial burden due to the constant mechanical fixes. I am grateful for purchasing a vehicle that fit my personal desires and my development as a young adult.

My car buying experience was relaxing and no pressure. Antoine ** was a very good salesperson, Took the time to show me what my choices were and talk to me about them. Need a Car? Go here. You won't regret it. I will come here again, for another vehicle. Thank you Antoine.

I would like to say the salesman Emeka was great. However, three things that I was not happy with was firstly there was not a lot of options to chose from. I did not understand if the price of the car was the similar why more of a deposit was to be made. Totally confused because the amounts were not that far off. Secondly, I was there all day near 7 hours. I was exhausted by the end of the day. Third, my car was not detailed in which I do not understand why???

Our Salesman, Christ at DriveTime in Conyers was very helpful and accommodating! Christ drove to Duluth to pick up our first car. They stand by their 5 day hassle-free exchange period. We purchased a vehicle on a Monday and on Thursday, it had engine trouble. I called DriveTime and told them we wanted something else. The manager, Justin, told us to come on in. Chris drove yet again to pick up a vehicle for us, this time to Morrow to pick up our SUV. He even put gas in it. While no one wants engine troubles so shortly after getting a car, it was nice we were able to get into an even newer car.

Jonathan ** helped me out so much! The process was quick and easy. Couldn't have asked for better service. I was worried about my credit, but Jonathan worked with me to get me approved with payment options that worked for me. Thank you!

DRIVETIME MADE MY DAY from the first visit to me making a purchase. Everything was good from the customer service to showing me vehicles. CHRIS ** WAS SUCH HELP WITH EVERYTHING AND I TRULY APPRECIATE HIM... I had been to two other dealers before I went to DriveTime and no seem to make things work so finally when I googled about DriveTime and also my relative referred me and told me how good they were I couldn't help but to go and see for myself and I'm glad I did cause I made a good Satisfying choice.

So after doing a online application for DriveTime, we were told our downpayment was $395 which we had planned to put down about $1500. There were several vehicles we liked on their website. Once arriving at their lot we noticed majority of their cars had very high mileage (100,000)! Then we found a car we liked at a price we were comfortable with & mileage was good. We were told by the not very friendly sales rep our downpayment would be $7,800!!! Save your time & money! This place is a scam! They want to sell you a vehicle with $100,000 miles! NO THANK YOU!

Thanks for all the help everyone did to help us purchase a vehicle... Thanks to Ms. Yvonne from the mesa center for doing all the paper work and being patient with us. We love our new car and would recommended it to anyone in need of a car. Thanks DriveTime.

Ms. ** has great people skills. She's funny. And she enjoys what she do. I appreciate her for being patient with me. She went out of way to ensure that I had what I needed for the car. Thank you so much.

Mike the salesman was friendly. The manager wasn't. I looked over and he was looking at us then held a folder over his face and whispered something to another guy. The other guy then looked at us and started laughing. Made me feel uncomfortable.

Eric ** and Ian ** at the Shadeland store were awesome!! I had went to a competitor about 10 yrs. ago and watched endless repetitive videos and signed and initialed 3 reams of forms!! I also felt like I sold my soul to the devil. DriveTime was the best experience!!! Everyone was very nice!! Thanks to everyone!!

It couldn't have been easier and I'm so happy with the vehicle! My salesman was fantastic. They really work to find the vehicle you want! I will definitely recommend them to my friends and family if they are looking for a vehicle!

Carlos is the man!!! I highly recommend anyone and everyone to DriveTime. Carlos really took the time and help me out. He also took the time and patience with me. Never thought getting a car is easy with DriveTime. Really had a amazing experience with DriveTime and yes Carlos is the man.

Very courteous and the salesperson didn't go back on his word when he said that he could get me in a vehicle with a zero down payment. I didn't have a lot of money for a down payment and had been to other car dealerships and they all needed a down payment. Thank you so much.

Purchased a car. They provided excellent customer service, friendly atmosphere, easy to get there. Every Employee has outstanding knowledge of what they are doing, provided the consumer over and above customer care, hospitality. I would recommend a friend or family member.