DriveTime Reviews

After months of going dealership to dealership -- I finally found something that would work for my situation at Drive Time. Noah helped me on 2 separate visits and the last being the final time we were able to get the deal done. He was very patient with me and answered all my questions -- and I had one million!!! I'm glad there is a second chance place to restore your credit and have a good car.

I must say I was starting to impatient with my wait but after all it was well worth all my time and wait. You all made my day and answer my prayers I love my new ???? and you all are greatly appreciated???? I was always been told if GOD wants you to have you will receive it.

It all started with a fear to be turned down for approval when Mariana convinced me to come by after answering all my concerns. When I finally arrived Maurice ** provided excellent customer service from the start until I drove away in my new beautiful car with a full tank of gas. Thanks to the sales manager on duty!! Mariana, Maurice and Bakersfield Ca team thanks for all you do!! It's highly appreciated.

The salespeople are polite. This was the easiest car buying experience I have had over the years. I would definitely recommend them to all the people I know. I will be a repeat customer when it is time to buy another vehicle. Hope DriveTime thrives for years to come.

This was a wonderful experience of great customer service. The salesman was very nice and made sure he got me what I wanted. I admire the great teamwork to guarantee that the customer is happy with whatever they choose. I have been to many dealerships where they would turn me around, but not here at DriveTime. Thank you.

He was very helpful and friendly. He helped me pick the car that fits me. He showed me reasonable prices along with a variety of cars. He gave me different options. He also told me information about all the cars. He explained the different warranties that they provide.

I had the best experience. Kurt was amazing and so helpful throughout the process. I would recommend friends and family to visit DriveTime. I promise the process is quick and easy and you will get approved for the car you want with a reasonable down payment.

Dania was very thorough and made the experience the most pleasant experience I've had purchasing a car. I would recommend DriveTime to all of my friends. I bought the car I had been researching and wanted. Overall it was a stress free purchase.

The worst experience I ever had from Melissa the manager, the directors Rick, Mike and their boss Acosta. The lies, getting laughed at, rolling the eyes, sending emails and leaving messages and no one calls or emails back. I wouldn't recommend anyone there. They get below a zero. I had to hire a lawyer which this week I will. I was also discriminated. I don't understand how you are in business. All of them should not have a job. Terrible, disgusting customer service. No service, just headaches and trouble. Shame on all of them.

My husband and I went down to the Gladstone Missouri dealership on 4/8/17. We both were looking to buy a vehicle and had a certain amount we could put down for a down payment. The guys did an amazing job of helping us and made it so that we left with the two new vehicles we wanted. Even going as far as driving to Kansas to get the vehicle that I wanted! They went above and beyond and I really appreciated that since it was my first time buying a vehicle!

Told me I could get on the lot so I spend some time making my choice. Then I was told I could get it either, nor could I get the I arrived in. So after a good hour they put in a vehicle that I was told was sold. I do not know why this has been done to me. But I believe this matter may require an attorney or legal action so it appear.

DriveTime is one of the worst companies I have ever dealt with in my life. They say they are there to help you but the fact of the matter is all they are is scam artist. I went in there really needing a vehicle due to the fact I started work at a new job and didn't have any transportation. The customer service was good although on the other hand knowing what I know now you have to be nice to get away with as much lying and scamming as they do. I bought a 2015 Kia Forte and can't even begin to start with the problems I have had. First off the car is covered in scratches. It took me a month to get the smell out of the car. They told me I bought the car that I would have a full tank of gas. That was once again one of their lies. Now I haven't even had the car two months and the transmission is going out.

Everyone was very professional and clear about the details of purchase. I would recommend my friends or anyone else to DriveTime. I love my new 2012 KIA Sorento SUV. I just found out last night that my family also recently purchased 3 vehicles from here about 3 weeks ago. They are also very pleased with their services. Rudy was an excellent sales person.

Eric ** was WONDERFUL!! He helped me out with everything I needed even the day after I bought my car!! If anyone goes to DriveTime I highly recommend dealing with Eric **!!! Eric made everything so easy and made buying a car stress free like it should be!!!

Glenn the salesman and Mike the manager treated me and my family extremely well, explained everything, found us exactly what we wanted and even save us $200 that they didn't even have to tell us about. We got a better car than we expected to be able to afford. Oh no a great experience.

I am extremely happy with my new car purchase from DriveTime! My salesman Brian ** was great! This was the best car buying experience I’ve ever had. It was so easy and enjoyable. I would recommend DriveTime to everyone I know!

I had a wonderful experience at DriveTime. This is my first car I've purchased from a lot so I had a lot of questions. But my sales person Lori ** was so wonderful and patient. She worked so hard to make sure I got the perfect car for me and I did!! I love my new car!! I couldn't be happier!

Very friendly, very forthcoming, easy to deal with. Overall I give Drivetime and Joshua an A+. Will recommend Joshua at Drivetime to everyone I know who is thinking about buying a car. I'm enjoying my car thank you Drivetime.

8 days after purchase and my check engine light turns on. Car struggling to move. I take it to your service center in Downey on paramount and they tell me they don't have a techno ion to scan the error code and turn me away. Thanks DriveTime. I was pleased with the in-store sales experience but the durability of the car is pathetic.

Had car for less than a week and had to put in shop. Over 2000 worth of repair and will be without a car for few days. Very inconvenience because I work a hour from my home and now need to stress about getting to work and still need to pay for car I can't drive.

The staff was awesome. Sal was my helper. He was so patient and wonderful. I will highly recommend DriveTime to others. The car I chose drives nice and the mileage is great. I am happy with my choice of DriveTime.

I had a wonderful experience with DriveTime. The staff was very friendly, knowledgeable and helpful. They made buying a car fun and easy by listening to what it is that I was wanting and helping me find that. Great staff and I am so happy I chose to come here.

It was a very pleasant purchasing experience, especially for being new to the area. Everyone greeted me with a smile and really were helpful! Chris was very helpful in the whole process that wound up taking about 2.5 hours. Thank you for a wonderful experience and I'll be back with my sister for her car soon!

Great guy, straight to the point. I was very satisfied. Looked everywhere for a vehicle and he got me in one within the hour! Did his very best to help me in my time of need and I'm very proud of my new investment. A+ business with A+service.

Richard ** was my sales person. He was absolutely amazing. So patient trying to find exactly what I wanted. Never pressured me to just get something because my credit was bad! I got a car that I wanted. The manager was also very kind??? My kids loved the popcorn and water offered there. Very nice and clean environment!

I was initially apprehensive when going in to DriveTime based on previously experiences with auto purchases. However, I found the sales associate to be knowledgeable and efficient and the financial associate processed my application quickly and efficiently and had me on my way with my new car in record time. I would definitely recommend DriveTime to a friend!

While Joseph did an awesome job of assisting me with the purchase of my vehicle it wasn't until we were reviewing the final paperwork that I realized how high my interest rate would be, if it were not for me NEEDING an automobile so urgently I would have withdrawn from the purchase altogether. This information was conveniently left out during the search for my truck and to make matters worse the day after my purchase the anti-brake system light came on and now I have to have it serviced already as it is causing my truck to jerk when I press the acceleration pedal. So thank you DriveTime, we'll see if things get better once I have it serviced. Overall, I am pleased with the vehicle. I'm just very unhappy about my interest rate. It's astronomical and an insult.

I had a wonderful experience at DriveTime. My salesman, Corey, was very nice and easy to talk to. He addressed the concerns I had as far as down payment and monthly payments. The manager of the Lehigh Street in Allentown location was very helpful as well. Through the whole process of buying and test driving, was a smooth process and not long or outdrawn and I like that.

Very please with the service at DriveTime. Every employee I made contact with was helpful. I did not wait for hours to purchase a car. Everyone had a smile on their face. Oh and popcorn was delicious. Overall peaceful atmosphere.

I was very pleased with the customer service and the willingness to work with me for the vehicle that I was most interested in. I left feeling satisfied that the purchase I made was a good one and the satisfaction that if I have any problems they are readily available to assist me.

This was the most pleasant experience we have had purchasing a vehicle in our 44 years of marriage. The entire staff of the Tyler, Texas DRIVETIME was very helpful and courteous. Our salesman, James **, was efficient and answered all questions and inquiries promptly. We will definitely recommend to friends and co-workers.

My time with DriveTime was great. The guy was awesome and a lot of help. He was nice and worked very well with me. I definitely would recommend a friend. They will and are willing to help you get a car. Good customer service. I absolutely love my car I purchased from them.

Jr was very helpful. Everyone there was awesome!! I would recommend DriveTime to anyone in need of a vehicle. They also have a great selection of cars to choose from. Awesome service. Everyone there needs a raise asap. I love the commercials too lol.

Experience was fine. I started my sales process with Jim, but finished up with another salesperson. The experience was fine but took longer than expected on the close and payment process, was kind of disappointed about the delivery of the car to me but everything else was excellent.

The salesman, Rupert **, was very professional and patient with us as we tested many cars. He took the time to let us decide without pressure or sales tactics. I am more than satisfied with the experience. Thank you all!

We had a great experience at DriveTime. We knew what car we wanted and Lydia helped make that happen. We would definitely purchase another car from there. And look forward to many years in our new (to us) car. Thank you!!!

I purchased my beautiful Hyundai from here. Andrew helped me and was super nice, thorough, explained everything so well and I highly recommend everyone to buy a car from there! I'm a single 23 year old female so of course I was nervous they were gonna try to take more money out of me than I should, but that wasn't the case!

First time buying a car from DriveTime. Had the worst experience ever. I got a Dodge dart from them. The very next day I had to take it back because the check engine light was on so I took it back and got a Ford Fusion and engine went out. Only had the car 2 days, 2 cars in a week so I ask for another car. Same make and model. They told me I had to put more money down for the exact same car just black. They didn't try to accommodate me at all so I asked for my money back and no I have to wait for a check 5 to 6 business days and I paid for the car with my card. They sell lemons. They don't inspect the cars like they say and I spoke with corporate and they denied my app because I said I was going to have to involve my lawyer. DriveTime is the flimflam people. I will never send no one there.

I refuse to give them any good reviews or reference to anyone, anything good about this dealership. It is a ripoff especially if women do not know what they are doing when purchasing a vehicle from them and whatever you do, do not be desperate seeking a vehicle or truly in need because the truth is they sell lemons. The cars look great on the outside. Once you get in and drive it past their 14 days warranty which mine was supposedly platinum bs!

Definitely impressed by the entire DriveTime performance and the ease of buying a car at DriveTime. Each time I bought a car at DriveTime has been a wonderful experience! Keep up the good work! Looking forward to buying my next vehicle from you also.

My salesman Antione is the best. He work with me and help me find the best car that's suitable for me and my family. He was very respectful and attentive. He wasn't rushing me or trying to get me to buy something not I didn't need like those other salesperson at them other car dealerships... If you need a car go to DriveTime and hit Antione up... he'll work with and give you the best.

JJ ** and George at the New Braunfels, Texas location were great! Super nice! Even when I was getting tired of being there. The bottle of Jack Daniels they shared with me was really great. JUST KIDDING! Even though I'm paying a lot for the car, it's probably the best way I could purchase one. Thank you guys for making it painless. I will be telling a lot of folks about y'all. Also thank you to Mr. ** and Cody at the 410 location in San Antonio. They were great too.

Everyone was pleasant and willing to make sure that I was comfortable and satisfied. The selection of vehicles was exactly what I was looking for. Thanks Miguel. The bathroom was dirty but I know that when dealing with the public things happen out of your control.

I came in to buy a Dodge truck and my salesman have me a down payment price and a APR number that night. We call back the next morning to see if everything was good. He said yes and when I came in to purchase the truck it had all changed. The down payment was higher and the APR was higher. I'm very unhappy with that service and I'm an unsatisfied customers.

Ms. Meechelle ** assistance Ms. ** and my co-worker Britney **. We both purchase our car DriveTime. Ms. ** was very helpful & very polite with her friendly and very bubbly smile. She deserve it & earn it. Thanks Ms. Meechelle **.

Great service. I really enjoyed every second of my time at DriveTime. They are very friendly and professional people. I highly recommend anyone looking for a car to give them a chance. I never thought I would be leaving a car lot in a 2008 vehicle. It's well worth it.

Your sales rep (Latrina **) was very helpful, friendly, and knowledgeable. She walked me thru the whole process with ease. If I had a question she answered it quickly for me, didn't have to go ask anyone else. Wait time was longer, but location was busy plus I got there later than I wanted.

I am glad I met with Stephanie. She went over everything and made me feel welcomed. I went to several lots before DriveTime and my experience was all love. I will most definitely be recommending DriveTime to all my family and my friends. And I love my car!

My salesman was James at the DriveTime in Chesapeake, Virginia. James was very professional and really listened to my needs in a vehicle. The experience was stress free, no gimmicks, no pushy sales. I am very happy with how things turned out and I now have a beautiful SUV!!! Thank you James and DriveTime for such an easy, stress free day!!!

Crystal was great from start to finish. Even when I changed my mind about which car to buy. She made sure I understood everything I signed before I signed it. Suggestion: find a way to streamline (speed up) the actual paperwork process.

Tuy & Terri were absolutely fabulous! I love buying a car from Drivetime. I am going to buy every car I ever need from them. My husband also loves them and bought a truck from Drivetime too. The staff was wonderful and so interested in making the deal. Great gap insurance as well.

DriveTime have some of the most friendliest employees that a company can ever have. They are dedicated to given you everything you are looking for in a car and your time with them while they assist you. The best group ever.

My experience in the store with Chasity and Tia was exceptional. They were both eager to help and very great at their jobs. However, the day after I purchased my vehicle, it was 20 degrees warmer outside which made it very clear my AC is not functioning properly like initially believed. In addition, after the purchase was made, it was then brought to my attention that there was only one key for the vehicle. This is frustrating. When I brought the issues to the attention of the manager, Adam, I was told I could pick another car or I had to call customer service. It happened to be a Saturday afternoon - customer service is not open. Now, I'm driving around a brand new car without the features I believed I was paying for. I just want resolution.

I am very please with everyone at DriveTime. First time ever being there and they all had a smile on their face and very nice. And I don't remember the lady's name but she works at the one in Pittsburgh which I know that may not tell you but she sold me the 2010 Honda CRV and she was awesome. Thank you all for taking the time out and helping us get a vehicle. Have a wonderful evening.

Great people. They will help you get into a car that you will love. They will get you financing at a reasonable price and help you find the car that you are looking for. They will go all out to help you out.

My salesman Kevin ** really took his time and walk me through everything. This was also a good experience because this was my first time purchasing a car. He was patient and took the time to show me what I wanted and answered all the questions I had.

ALL I CAN SAY IS THEY HAVE MADE ME SOOO HAPPY I DON'T THINK I REGRET ONE MOMENT! I would recommend to a friend, co-worker, family! I'm like a poster person for DriveTime now and this was my first dealership purchase. (:

I enjoyed my two visits at the Riverside Dealership. I also, was so pleased to know that I was approved (when others turned me down or tried playing games to have me put down more) of a deposit. I truly appreciate one of your salesman Carliose **. What an awesome man and cool to talk also. He was a great help to me in purchasing my new car and it took no time at all!!! KEEP UP THE AWESOME JOB DRIVETIME...

All team members assisted in my needs in finding the perfect affordable vehicle for me. Everything was explained well and everyone had a great attitude. I will be sure to recommend the establishment to other people because DriveTime made sure I was able to purchase a vehicle for me.

DriveTime is a very nice place to buy a car. And the customer service was very nice and friendly. There was no pressure to buy a car. They took care of us in letting us take our time in picking out our new car. Jeff and Oliver, gave us nothing but awesome, great service. You'll be so happy, you'll drive off with a smile on your face. So stop on by "DRIVETIME" today and pick out your new car or truck today.

Kathleen ** and Ryan really took the time to make sure I got the right vehicle! They were kind, patient, and very helpful! I would totally refer friends to DriveTime in Olathe, KS! Thank You for the awesome experience and great customer service!

I am writing this review as I feel it is very important to give Kudos to the Bradenton FL Location. The entire staff is very helpful and knowledgeable and I was able to get the exact car I wanted for the exact price and down payment I was looking for. They are very easy to work with and Bridgecrest the payment facility is also very accommodating.

After my experience with DriveTime they rush through paperwork, did explain the biweekly payments or five return. All the talk about was other offer. They took back the car. I explain to manager my experience with stuff. Week later I pick up my refund and the name on it was wrong. Wow again they didn't look at my ID and paperwork. I couldn't suggest this company to no one. Then the manager told me that he seen my review. I was so scare. I just want to get out that I did notice my name was spelled wrong.

Daidrill and Lanecia at the 59 South location in HOUSTON were awesome. They helped my husband and I get into a vehicle with affordable monthly payments and a low down payment. Service was excellent and I would definitely recommend them to my family and friends.

My fiancee and I bought our first car there last February and the employees made the buying process for us really easy and we were first time buyers then. This time, it was even easier because we knew what to expect and again the employees were great. Buying a car is not easy and everyone was really patient and helpful. I really appreciate the service you provided us with.

The website of DriveTime was easy to use and I really think I will be using it often. The instructions were easy and I really was happy with it, and I can't wait to use the service again. What a way to make paying your car payments. Thank you for your cool customer service.

My experience was great. The salesman, Brian, was down to earth, patient, and very knowledgeable in answering my questions. Everything was very timely and prompt although it slowed down enough to attend any of my concerns. Definitely would recommend to family and friends.

The loan term is way too much you end up paying more than the car is worth because of the simple interest loan. I really feel like I live in North Korea. Once I pay the amount financed I still have to pay additional $15000 dollars after I paid the car off. My monthly payment weren't what I told them. Bad experience.

I am in the car business. Don't sell cars but I set up extended car warranties on cars that are just purchased. The DriveTime location in Richmond, Virginia, took advantage of a senior retired couple. They were 84 years old. Sold them a 2009 Grand Caravan with over 100k miles on it. 485.00 dollars a month for 5 years. They are paying 485 bucks a month for 5 years. The total amount paid for this car will be close to 29,000 thousand dollars. This company should be ashamed of themselves. This car isn't worth 8k most. This is how DriveTime stretches out the old folks.

Will was my salesman. He was professional, polite and courteous. He had a sense of humor which I liked. He knew information about each vehicle that he showed me. The vehicle that I purchased, he explained the features and did a test.

At DriveTime all employees work as a team. I didn't buy on my first visit and there was no pressure when I left without buying a car. Reggie and Josh are awesome. Very patient and knows the products. The payments are very expensive but divided monthly according to your pay schedule.

I really enjoyed the experience and the customer service. The only issue that I did not like was the fact that I brought someone in with me who also purchased a vehicle but was told that I could not get the referral fee. I did not appreciate that due to the fact that I actually brought them from Albany to Columbus.

Went in not knowing what I was gonna do for a ride and when I tell you guys that I was able to drive away in a new car I'm not joking. Then the next day I decided that I wanted a different car and was able to get what I wanted and it actually fits who I am I tell you, these ladies and gents helped a ton. Made my day and in the end got me in a two year old car that'll last me many years to come.

From start to finish my experience was awesome. Thank you Shannon ** for being responsive, reliable, and informative. From the first call to driving off the lot I was well-informed of the entire process. Shannon responding to all my questions in complete details. She took her to keep and made sure I was ready to purchase my vehicle. Not one time did I feel pressured.

My sales representative was the best. It's like she lived the experience with me! We test drove several cars, then carefully evaluated the best choice. I would definitely recommend and return to DriveTime for a future purchase. I also appreciate all the staff for being patient with me during my layaway period.

This was the best car buying experience we've had. Very friendly people and willing to take care of the customers professionally. Merwan was great and had a great sense of humor. Would definitely recommend to others. The only downfall is the closest dealership was in Allentown PA. Other than that very satisfied with our experience.

Excellent service, excellent personnel, excellent experience!!! Extremely happy with my car also in excellent condition. I recommend DriveTime to everyone, great payment plans too. I leave the dealer with everything set and ready. I love my new car. Thank you.

I have been dissatisfied since the 2nd month of having loan, I was lied too upfront that I can trade it in at 6 months. I have been repossessed within 30 days of having loan. Now I had to wait six months to get a monthly payment. I can not get out of this loan. I suggest if anyone deal with this terrible company ask all questions upfront and take a recorder with you. They lied to get my money, reported me to credit bureau and it was their error. They had to go back and remove negative reporting. If I did not look at my credit report I would have never known they repossessed my car for nothing and it cost me 700.00 to get it back. I had to pay them 300.00 upfront and the next day I call to pay them they sent my car to auction after I have been in contact with them the day before. Do not and will not recommend this company. I am trying my best to get out of this loan.

Mr. ** was nice and patient with us and help us a lot. And The other personnel too they do everything step by step and explain everything good and clear for us. Also gave us a copy of every single paper of the buying. The car was full on gas and nice.

I needed a car, and I braced myself for the sleazy car salesperson routine. But Alex made my process very simple. I was driving my new car home the next day and I was so surprised this process had been so easy. I waited a whole month to do the review because I was waiting for the other shoe to drop. So far I'm a happy lady.

I felt I was treated fairly and swiftly. Very happy. I bought a Hyundai. It was quite dirty. The associate took the time to clean. He was very honest with what my options were and again I was very pleased.

I really love the customer service and how approachable the sales advisers are. Jared **, at the Gulf Freeway location, was very helpful and attentive. He showed me various vehicles that were within my budget. He walked me through everything that I can expect from DriveTime and what is expected from me. I would definitely recommend friends to DriveTime in the future.

With my situation I thought it would be hard for them to get me financed even with money down. Darrell, the salesman and the sales manager all did great and the customer service was excellent. I've been turned down by dealers in the past wanting way more money down than I had or more than the car was worth. I got a awesome car, clean and all the options I wanted for a decent price. They have a trade in option for a newer vehicle after on time payments after about a year. I didn't even have to put down the money I said I had to put down. It far less. Go see my boy Darrell if you want a great deal!

My experience was fast and friendly. They were very helpful and answered all my questions so I could understand what they told me. It was a very good experience and I have been telling all my friends and co-workers.

Purchase of 2014 Kia Sorento - We were greeted by our sales consultant, Mykiah. He was very professional and knowledgeable. Excellent customer service from him and the Manager of the establishment (Muhammad). I would definitely recommend this place to many! Thanks again for making me feel so special and taking care of my needs.

I was very satisfied with the way I was treated at the Drivetime on the North Freeway. I was told everything that was going on and what would be happening next. I'm a very satisfied customer and I am happy with my vehicle.

Everything was nice and everyone was very polite and helpful. They even help me to the fullest. The only thing that I dislike was that the car(Santa fe 2012) was not washed or clean for me. Besides that it's a 100. I recommend this place to family and friends but please wash the cars. Thanks.

Went to the Newport News location because my grandmother brought her cat from them and almost a year of trying to get into a nice and newer model car I had very much success in buying a 2015 Chrysler 200. Amazing and funny workers who are truly dedicated in getting you into the vehicle of your dreams.

Candace was wonderful salesperson. She was point on explaining everything. Awesome. Love my new vehicle. Great job in helping us to decide on the best one for us. Got my insurance started with no problem. Just excellent service all around...

From the moment we walked in, everyone was nice and friendly. Esther was very helpful and patient with us through the whole process. She answered all our questions and had a smile on her face the entire time. I would recommend anyone to come here.

Katrina and Kevin were very sweet, very quick and informative throughout the entire process! Buying a vehicle has never been easier. I would definitely come back for a future purchase. 10/10 would recommend to friends and family in need of a vehicle. 100% satisfied and happy with my new vehicle!

Excited. Detroy was AWESOME! He was very knowledgeable and patient. He didn't rush me and helped me out in every which way possible! I'm happy with my selection. Now, I was in there for a LONG time but think that was mostly my fault because I was undecided. But came out with a 2012 Nissan Altima. Thank you for giving me a chance DriveTime and Detroy!

I love my experience with DriveTime. Sudan had great customer service and I got a very nice car with good pricing. I would definitely recommend a friend to go there. I love that they allowed me to test drive and give me all car facts. This company is so amazing because not only is it affordable they also go to the DMV and pick up your plates. Which makes it easier on the customer.

I had a very good experience buying my car. They went above and beyond for me. I would recommend them to anyone who is looking to buy a automobile. They have a great selection of cars, trucks and SUV. The process was easy and fast. I applied online and was approved. All my information was at the location of my choice.

A year and a half ago I purchased a 2011 Toyota Camry from you and it was a wonderful experience. This year, I purchased a 2007 Jeep Grand Cherokee for my son and again it was another excellent experience. The staff was knowledgeable and did everything they could to work out a deal with us and we couldn't be happier! My son loves his jeep and I am a very happy mom!!!

Everything went well. Got up there, filled out a few questions, then we took a test drive and came back. Asked me if I liked the car. Said, "No, I love it." We did more paperwork then went out and Joshua went over everything with me about the car. Came in and finished paperwork. Went over all the payments and coverages etc. Got my keys and we headed home. So far everything is great and I'm so glad I got my Chrysler 300, 2008 beautiful blue color.

Angel did an amazing job helping me get my first car under my name. She worked fast and didn't have us waiting all night. I was able to pick exactly what I wanted and left very satisfied. Christopher was also helpful with checking on our progress and helped with making sure the car was presentable.

Great customer service, love the speedy and politeness of staff. Love the car, wonderful experience. From the sales person sauna to the finance office, everything was just great. I'm looking to buy another car soon and I will definitely go back.

My experience with was great. They really tried their best to help me find a great car despite my credit. I would recommend them to anyone. They have great cars that are accessible to people with less than perfect credit.

5 stars more like 10 stars!! Kevin and Jeff were really on point. Kevin got me started gave me quite a few options on cars to test drive, was great to work with. Jeff finished the deal. I give Drivetime a huge thumbs up. I would highly recommend them. If you're looking for a car just go there and they will hook you up!!! Awesome place!!!

Everyone was so helpful at the DriveTime in Glen Burnie. Brianna was my point of contact and she was upfront and honest about everything. I was able to purchase the vehicle of my dreams within my budget!!! Excellent service... Thanks DriveTime!

When I took the vehicle on a test drive, I mentioned that I heard something while braking. I was told by the sales associate that it was from the rain as well as the car sitting idle for a while. I purchased the vehicle and noticed that the noise persisted so I contacted Aeverex (the protection plan from DriveTime) within 2 days of the purchase. They directed me to Car-X and after they completed the diagnostic, Car-X found a few things wrong with the tires, wheel balance etc... Needless to say, these things are not covered with Drive Care Protection. I have a $1800.00 of work that needs to be done on the vehicle that I just purchased. No one from DriveTime or Aeverex have offered an explanation and/or solution.

They were the best experience I have ever dealt with. They treated with respect and courtesy. Offered food, drinks and their professional help in buying a car. I will never go anywhere else to buy a vehicle again!! I love my new family!!! Y'all are a=w=e=s=o=M=e!!

From start to finish DriveTime screwed my in laws. First they went to buy a car that they could afford only to be pressured into buying a car that was double the price. So instead of making 240 dollars a month payments they were forced to make 485 dollars on a 985 dollar a month fixed income. The salesman knew my father in law was a disabled vet and said that they go the extra mile for American vets. Glad he wasn't just a regular disabled man they would have probably stole his wallet! So within the first 2 weeks things began breaking. They paid for additional insurance from Drivetime to cover anything that went wrong only nothing was covered. First the washer fluid pump then the windows then door locks. On and on it went only drivetime never fixed anything. The latest was the heater unit which again is not covered.

After purchasing a 2012 Chevrolet Impala from the Riverside location and I started to really look at it, I was shocked to find Trash Under the seats, scratches and visible marks from where an accident was but was never informed. The staff was very helpful but trying to sell me something you already equip in the vehicles is Not ok by any standards. GPS? That I do not appreciate. Now that I'm driving my new car I notice it's not running right and I'm getting hesitation on take off and I can see my tachometer moving around when it shouldn't indicating a misfire. I love the car and will be contacting the dealership about these issues and I hope they are resolved quickly. I am paying A LOT for a used car by financing it so I will take very good care of it. In closing the sales team and financing staff were helpful and informative. Thank you.

The team at the Norfolk Va location is wonderful! Anthony, Robert, and Chasity was amazing. They were very personable and professional. As a repeat customer, they made me feel at home and without any hassles. It pays to be a CHAMP. I would recommend DriveTime to anyone. GREAT JOB TEAM! Keep up the good work.

Extremely satisfied doesn't even begin to describe it! They went above and beyond our expectations to make sure we were happy. Including, but not limited to, driving 2 hours each way to pick up a car from another location, then driving another 2 hours each way to a different location when the first car wasn't exactly what we were looking for. They also took their time running different numbers, several times, to get our payments exactly where we wanted them to be. They never once got upset or impatient with us, and they were never pushy with us in an attempt to put us into a more expensive vehicle, or to take on more than we could handle. Special recognition to Earl ** and Adil ** for the excellent customer service they both extended to us. I would definitely recommend DriveTime to friends and family, and we plan to purchase all of our future vehicles from DriveTime! Thank you for a wonderful, pleasant, experience!

Very friendly service. Made the whole process very easy with no hassles. I would recommend DriveTime to anyone with good or bad credit. They went out of their way to find just what I was looking for. Brought a van from another site for me to look at. We did buy that van. Van was also very clean and ready to take off the lot.

The team at DriveTime in Aurora are awesome, the process takes a long time however. They make sure everything is done the right way. It was a pleasure doing business with them. I love my car and will be referring big family and friends.

The staff was very friendly, walking through the doors I got assistance right away. They were helpful and professional about their job. I didn't think I was going to get a car but they kept my hopes up and for sure I had drove off with a new car! I would recommend this place to a ton of people.

DriveTime is true to what they advertise about. Buying my car was as easy as 1, 2, 3. I would do it again and highly recommend to other people. The salesperson that help me was kind, patience and made me feel very comfortable.

Kent our sales rep. did an awesome job! He was patient, attentive, full of personality and very professional. I have never experienced a purchase that went as smooth and definitely pressure-free. The atmosphere was family. Friendly and very inviting.

Brandon ** got me the car I wanted (Lincoln MKZ) and stayed after hours to make sure I left with it that night. Awesome customer service and sales. He did everything he could to make sure the price was good for me. I will recommend DriveTime to my friends and family.

Marcus was our salesperson and he was so very nice and helpful. He made our 1st experience with DriveTime a very pleasant one. We love our new Chevy Equinox. Everyone that was involved in our purchase was simply fantastic. We will highly recommend DriveTime in Gladstone.

Great customer service, my wife and myself went there looking for a reliable vehicle and found the perfect one without any hassle. The staff was great and helped us with every questions that we had. They knew our budget and found our vehicle. I would greatly recommend DriveTime.

Everybody was really friendly. They took their time to help us find a car that we wanted. I would recommend my family and friends to go there for next car. We will go back and get a new one. They were friendly to my kids and my wife. They give them popcorn and coloring books.

Excellent salesman. Professional and polite. Would recommend to any of my friends. He was working 2 deals at the same time and held his composure even with all the chaos. Give this man a raise... let's not forget that he didn't bat an eye and fed right into my husband and mine sarcasm and dry jokes. He was a good sport and we feel he's a definite asset to your company!! I believe his name was Calvin... can't be positive.

From start to finish, Howard ** made the experience at Newport News location truly worth the drive. When others denied me for my dream Jeep Grand Cherokee, I was approved at DriveTime. He explained all aspects, making sure I fully understood the contract and went over everything in full detail. I even got a full tank of gas! I highly recommend this location, as all employees were truly happy to help their customers on the day I came in. Thanks again!

Aaron was a great salesman. He did everything right with us. Explained it very well on the vehicle we were purchasing. Was very willing to show us vehicles that was in our down payment range. There were over 15 vehicles, too many choices. We know we picked the right one. Thanks again Aaron.

The first phase of purchase was done quickly and with ease. Did most paperwork and made most of down payment. Then I came back 2 weeks later with rest of down payment and pick up the vehicle. It took hours. The associates ignored me for the most part. They got to me here and there but basically waited for hours and hours.

Every person my husband and I encountered were very helpful but most of all Terrance who helped us purchase the car was exceptionally great. He gave us great and accurate information and for that I would definitely recommend Drivetime to anyone that is in need of a vehicle.

The staff and salespeople were wonderful! I had my eye on a certain van and that is exactly what I purchased! Everyone was friendly and helpful. Thank you so much! My family will enjoy this purchase for years to come. I love that all my insurance was included!

I had a great experience at DriveTime. I love my vehicle! Natasha ** was my sales person and she's awesome!!! We had some issues but she worked hard to make sure I was satisfied. I would recommend DriveTime to anyone.

When we went into the Shadeland store we had an appointment with Todd. He was not there for our scheduled appointment. Bryan helped us and he was amazing. We had to go home to get our title for our trade. When we returned Bryan was helping others and we were stuck with Todd. He was very impatient and didn't seem to know what he was doing. Bryan was wonderful but Todd however wasn't very customer-friendly and didn't seem to care if we bought the car or not. We requested to wait on Bryan but Todd insisted that he needed to help us. It took us from 4:30 pm til 8 pm to get the paperwork finished even though Bryan had 90% completed. At the end Todd listed himself as the salesman. It was Bryan that sold us the Dodge Journey not Todd. I would give Bryan a 20 out of 10. Todd I would rate a -30 out 10.

These two agents, Whitney and Christopher, helped me get into the 2012 Hyundai Elantra that I picked as soon as I drove into the lot, didn't even need to look at any other vehicle. I am very happy with the service I received and have recommended DriveTime to other family members!!!

I must admit I was a little disappointed to drive 4 1/2 hours only to come to the conclusion that the car I wanted was already sold and once my mind is set on one thing it's hard to Change my mind... To make a long story short I found a better car... than the one I wanted with the the help of a awesome salesman Corey ** Allentown Pennsylvania.

I hate buying a car! I hate car stealers, I mean dealers :-) and the entire long drawn out experience! It has been 9 years since we have purchased a new/used car. I was dreading it. Pleasantly surprised! That is how I would rate my experience at DriveTime. Called and spoke with Jason who was very professional and honest. He made me feel better about the process of buying a car through DriveTime. Justin then was very patient as my wife test drove 6 cars. He was informative and had a great sense of humor.

Car finance - It was OK but I feel like I shouldn't have had to pay my old bill on previous lease and the car selections are not that great. Everything was OK. I hope the car lasts me. I'm scared from online reviews.

DO NOT EVER PURCHASE A VEHICLE FROM HERE. High mileage vehicles that break down shortly after getting only for them to temporarily fix the problem and it break down again. Vehicles have no trade-in value by time you pay it down to be able to trade in because it's on its last leg, and they know it. Financed a 2004 Cadillac with 80,000 miles. Had to replace engine twice, fuel pump, catalytic converter, motor, fans, etc... work totaling close to $9,000. Since my dad is on the Champ program he should've been able to trade in the car with no deposit once he paid it down to $4500, but nope. They requested an additional $2666 because their piece of junk car they sold us for an overpriced amount is only worth $500???

It was great. Everybody was very helpful. I was surprise how quick I was in and out. The paperwork was done very quick. They also very good going over the paperwork. I was happy with the choices I had. I also like the fact they went out their way to get the sale done.

My sales lady was Terria **, at the Midlothian, IL Location. I honestly can say Terria made the buying experience easy & professional. She was never pushy & she didn't mind explaining over & over in detail about the vehicle that I wanted. When it was time for me to Pick-up my Vehicle Mazda 2 Touring 2013 on Feb. 4, 2017. I test drove it, & I loved it! Terria went over everything, checklist: lights working, trunk latch, etc. Just Everything. She was Excellent. No Joke! I've already referred my big brother to her, is looking to Purchase a New Vehicle. Thanks Terria ** & DriveTime!

I can only rave about the customer service from the sales rep that assisted me. I had gone a month prior to making my purchase, and the rep was very personable, helpful, and placed no pressure on me. Because I was indecisive, I did not make my purchase that day, but returned a month later and asked for her. Again, I spent at least 4 hours looking and test driving various cars, and she never once pressured me or pushed me to make a decision. I would recommend her to others looking for a vehicle.

It was a pleasure doing business with Drivetime. My loan officer Melissa was very helpful and made the process smooth and pleasant. Everyone that helped me in the process was kind and courteous and answered all my questions. The entire staff did a great job.

I've known for some time I have TERRIBLE credit, but after seeing the commercials for DriveTime I figured to give it a shot. Once I was approved, I thought I would be hounded by obnoxious sales reps. My Sales rep, Britney, was by far the most helpful, NON OBNOXIOUS rep ever. :) I told her up front what I can afford, what I had to work with in terms of a down payment, and what I like. She sent numerous email of cars with options I would like, and actually listened to my hesitations and things I don't like in a vehicle. She was always attentive, quick to respond whether via email or phone, and if she didn't have an answer, she was honest about it and would promptly get back to me with one. This is how car buying should be for those of us who are limited with our financing options.

My experience from the moment I pulled into the parking lot to the time I signed the contract was great. I have already recommended people to this store. I look forward to doing business with the location and keeping a great relationship for years to come. Thank you.

I am very pleased with the service I received at Drivetime Location 45N frwy and with the salesperson named Steve. He didn't hassle me at all, I came in, he got me approved and now I'm driving in my new SUV. Thank God and the Drivetime Team.

Great customer service, fast, friendly, product knowledgeable. Frank is a good salesman. Their system is great and they work as a team. The selection is nice and there is no haggling. And they stay on top of things. Very professional, would recommend to a friend for this type of dealership.

Great Customer Service. Kiovani ** at the Perrine Location Zip Code 33157 Miami FL. Sergio the Manager. Those two were great & yes I already recommended people to DriveTime just off my experience I had. Keep up the good work!

This company was great. Even though someone beat us to the SUV we wanted. Noah in Mishawaka Indiana DriveTime helped us find what we wanted with all the accessories and went and got the car from Illinois the next day for us. Very good company, great deals and everything to come with it. Will buy again and recommend to anyone.

After seeing a few of your humorous TV advertisements for the past month and being in the market for a used car to replace a vehicle which died, I inquired online as to what DriveTime was all about. I received an immediate callback from your company and was told a new dealership was opening the next day in an area close to me. I scheduled an appointment and lo and behold I was the first customer at this new location. The smell of fresh paint was still drying I think. Everyone was very accommodating and anxious to help. At first I was just looking to see if you had a vehicle that I would be interested in. The manager introduced me to Tyreshia, my sales advisor who was very knowledgeable, patient and an absolute sweetheart. She thoroughly explain the whole process.

My experience at the dealership was painless. It was quick, straight to the point, very cut and dry. My salesman was Paul **. He was very friendly and helpful to me. There was no pressure for me to buy a car. They had many cars to choose from. My whole experience was good from start to finish. The only thing I wish I could change was the payment options to monthly instead of bi-weekly. Makes it hard for me being single and little income but overall they was very straightforward and let me know everything upfront. No hidden agenda. I liked that about DriveTime I knew before I arrived to the lot what to expect.

I was given misinformation multiple times. Information was withheld until signing. Inaccurate information was given multiple times. My experience was stressful and caused me great anxiety. There was little to no service rendered to make up for the poor service I was given and unprofessional behavior of the sales agent. If I wasn't in great need of a vehicle I would not have completed my purchase. I would not refer anyone to DriveTime.

DriveTime experience was awesome. Would recommend to someone else. My agent gave me the car I wanted and tried to fulfill my requests. The staff was very helpful and nice. I felt welcome and would highly recommend their services.

Anthony ** was our salesperson and he was great getting me in the truck that I wanted. At first it was a car but me being tall I need a truck and he got me in the one I like but all out everyone there at the DriveTime store in Fayetteville NC was really nice.

I have this vehicle (2005 Honda Accord) on lease set to expire August, 2017 which will require major repair: rack & pinion, serpentine belt. Aeverex and Drivetime have REFUSED to pay… OR assist in paying for these repairs which are going to cost more than $1,100. I have not abused or misused the car which had 130,000 miles on the odometer when I signed the lease. I have just realized that this car may have been in a wreck. I NEED dependable, reliable transportation to see my doctors but this car has had maintenance problems, and I paid a deductible, but now DriveTime and Aeverex refuse to help. I will also have to pay extra for insurance on rental car even though DriveTime provided me with insurance!! I am very unhappy.

DriveTime was recommended to me by a member of my family. They did not purchased a vehicle from you but people they know did who did. So far I am very happy with my purchase but best was the attention I received from the staff.

I would highly recommend people to use DriveTime when buying a car. They have great service and excellent sales reps who really work with you to get you in the car you want! Everyone there is so professional and very helpful. They make the car buying experience an easy and comfortable one.

I just want to say the experience I have had purchasing my very first car was not a good one, I have had issues with the heat since I got the vehicle and it's an ongoing problem that makes the vehicle undrivable in cold weather. As well as most of the routine maintenance was never done before day of purchase they did not tell me of any of this when I bought the car and now I'm fighting to get maintenance done on it because I should not have to pay for this less than two months into a purchase, not only with that but there are a bunch of other mechanical issues with the vehicle that I'd have to pay for Out of my own pocket.

Destiny was fantastic and the whole process was done in less than 3 hours. (I'm talking me walking in the door for the first time, getting approved, picking out a car, completing all paperwork and walking out with a new car.) And I love my new car! Excellent warranty and Gap coverage options - which made me feel better purchasing used!

Awesome!!! Very helpful and always made sure we had answers to all our questions!! Felt like I was dealing with family instead of a stranger. Will go back for future cars and will send all my friends and family. Thank you for working with us and getting up the best deal.

They were very friendly and had a very good attitude and were quick to help me with all of my needs. Great Dealership. Will definitely refer friends and family to the dealership and they did an awesome job helping me with all of my needs and getting me out of there as quickly as possible and getting me the vehicle that I chose and wanted.

This place is amazing! I have bad credit and didn't think I was going to get approved at all and I did even without a co-signer. Jos at the Havana dealership in CO is awesome. I recommend anyone who is having trouble finding a car to go there.

The whole South West Branch done a great job. Dania and PJ were excellent sales reps. The contact between me and the sales team were very open honest and helpful. Thank You. DriveTime really showed me that they are the real deal when it comes to helping people find cars.

Everyone at the Sahara location was helpful. Cory, Grant, Trent, and Ivan were all helpful and made my purchase. I will definitely refer my friends and friends of friends to DriveTime especially this location. It was a stressful day but it ended with a successful move. Thank you DriveTime.

The salesman in Tallahassee Fl. Claros was awesome! He went above and beyond to help us, I will recommend everyone to buy a car from him! Love this place and I will do business there again! I love the car and Carlos!!!

Evan was awesome to work with and the entire experience was simple and transparent. I would recommend DriveTime for anyone who for whatever reason does not want or can't go the route of a traditional auto dealership. Would return to Morse Rd store again.

Drive Time North Little Rock, AR - My experience was great, no pressure. Britney ** was my sales associate. She was very helpful, very nice and answered all my questions. All my cars will be bought here in the future. Hopefully Britney will always be there!

First I will start off by listing Pros and then I will do Cons. Pros: Customer service was EXCELLENT. I'm from NC but brought my vehicle in SC... I came down initially on a Saturday to the Greenville SC location. I had already went online and got my approval and someone in the Arizona office contacted and said it was true that I was approved. I went down and we was greeted at the door, took my proof of income etc... etc. I had already seen the vehicle I wanted online so I wasn't interested in anything else... just my Equinox. I was allowed to look at the vehicle and do about a 15 mile test drive.

We bought the car a year ago. It has bad head lights that are 400.00 each. That the warranty won't cover. Then a proportion valve went bad on the brakes another 1209.00 for that repair which the warranty didn't cover. Now the tie rod ends are bad. Another 600.00 to replace and once again warranty wont cover. And power steering hoses are bad not covered. And last but not least door sensor is bad. Another 300.00 to be fixed and not covered. This is the third car bought from them. First 2 were great but the warranty company has changed since then. So my advise don't buy from DRIVETIME OR BRIDGECREST. YOU WILL GET RIPPED OFF.

My experience with DriveTime was AMAZING!!! And we absolutely LOVE LOVE LOVE our new car. The whole process did not take long. The staff was very helpful and friendly. Our sales rep Amanda was GREAT. I will be recommending everyone I know to give DriveTime a chance.

First of all two years ago I purchased two vehicles from DriveTime with full intentions of everything being great. Well that all changed my one vehicle needs new brakes every other month and my other vehicle physically hurts me to drive and that is only the half of it. About a year or so having the vehicles my husband and I have fallen on very hard times and have had to chose to pay car or rent and food, rent and food have won. We asked for some help repeatedly from Bridgecrest like reducing payment or moving late payments to the end of loan and we kept getting same answer of "sorry you are in a hardship we can't help you until you are out of the hardship."

Well here we go...bought a used Volkswagen Tiguan 6 months ago from DriveTime. Week 1...sun shield on the sunroof broke. Week 2...oil pan gasket failed...100 bucks! Week 3...it blew a coil pack and stranded me...150 bucks. Week 4...blew 2 more coils packs...100 bucks. I figured out how to fix it myself. Stranded both times! 2 months in...water pump failed...stranded...100 dollar deductible. 4 months in...another water pump...stranded. 5 months an oil pressure sensor failure...85 bucks. 6 months in...came out from work and the oil pump failed...it stranded me again! Needs new engine. DriveTime's warranty company sent a horrible used engine from a junk yard that was leaking from everywhere.

I bought a minivan Aug 2015. Three months after buying vehicle I reapplied and was approved for 17500. When I went to same dealer w/ down payment I was told it was against their policy to have 2 financed vehicles for single person. So this shows on my credit. Then in Oct 2015 my dad passed away and I called for payoff. Told me payoff 16500 even though vehicle only cost 10500. Would not take off interest even though paying cash.

I would have to say my experience was pretty good. My salesman was polite and knowledgeable and everyone was friendly. I guess the only thing I didn't like about it was the high interest rate but that's not DriveTime's fault, it's mine. Thanks for helping me get a car.

CONSUMER BEWARE!!! I have never heard of a company completely denying fault. I am sure this review will never be seen by the public eye, however, I am going to attempt it anyway. When paperwork is presented that clearly proves a car was rightfully insured, the insurance company confirms they notified the lender regarding the insurance, and the company still determines that you were in the wrong... definitely tells me to beware of and tell everyone I know about the experience of not only having your car taken two weeks before the lease ends, having your driveway and lawn tore up by the "repo" man, having to go an entire weekend without a vehicle only to be told you have to pay over $600 to get your car back because Drivetime screwed up... No no no. Check all your other options before ever going with this company!

Everything so EXCELLENT!!! MIQUEL and Andrew was very professional and help me though EVERYTHING and I will be back and I will send other people to them. Everyone in that location was very nice, treated you with respect and welcomed you plus worked with you.

Good experience second time around. Salesperson was professional and very knowledgeable about vehicle. I did not know how to work the lights or open the gas tank... or have not seen under hood. I have to read book to see how to open hood. I guess experience is the best teacher.

We had bought this 2013 Nissan altima almost a year ago and have nothing but issues from it. Then it catches on fire while driving and the flames go out. The insurance company says they can't cover it because they can't see where the flames came from. So DriveTime said to have it taken apart to see if it can be found. Still can't find it but you can smell it. Even the adjuster told them this. Also it's not driveable because it's a fire risk and if it's driven my insurance won't cover the car.

Johnny was the one that helped me buy a car. I felt that his approach was very professional. I was on the fence about buying a car and he helped to get me to commit to it. Buying a car has been very important to me, and I really needed that extra push to get me into it. Overall I would recommend Johnny to anyone that I knew that was looking to purchase a car.

My experience was so amazing and easy. After totaling my car and having to go through the process of purchasing a new car and worrying about the stress of it this was super amazing and stress free. They got deals on what I wanted and could afford and that made it so much easier.

I had a great salesman. He went above and beyond to get me in the car I wanted and he did a wonderful job!!! The payments are a little pricey but you already know that going in because they are there to help people that don't have the greatest credit. They have a pretty good selection and did not disappoint.

My sales advisor Antoine ** was respectful, friendly and helped me select a vehicle that fit my lifestyle. He was very professional and I am glad he worked with me during the entire process. He made several calls to let me know the status of my purchase.

Still trying to understand why I could not get the price of the car I pick... I was told that I will be paying 100,995 which was on the car the day I pick it out. The day I came back to purchase the car the price tag 100.955 was still on the car. But I went to sign the paperwork. The car was 11.200.00... This is not right. Then the manager told he could change the price because my rep did not place something on the day I look at it. Then tell to bring the car back for the next few week for gas... I will never purchase a car from you guys again and I will my problem on social media... To let guys know not to come to DriveTime. I feel I should have been sold the car for the price that was list on the dashboard. Very dissatisfied with my experience. This not the way to lead customer.

DriveTime delivers as promised! Very helpful staff, and they do what they advertise they do, no gimmicks, got a great low mileage car with best warranty I have ever seen for a pre-owned vehicle. I advise anyone looking for a quality vehicle to see them first. Purchased my car in South Bend Indiana. Thanks DriveTime!

We had a very awesome, friendly and professional lady help us. Her name was Amber... My husband is very bad at making decisions and her and Brian were just so great with explaining every detail to him and that was what made him make his decision to get our beautiful car... Thank you so much.

I enjoyed my process of car shopping here. The salesman Christopher was very nice and patient. He took his time and did not rush, which helped me enjoy my experience even more. Love my Toyota! I didn't feel rushed or pressured at all. He answered all my questions and served me appropriately.

Merwan ** was just an awesome person... He was extremely polite, professional and have such a vivacious personality that made my car buying experience at DriveTime pleasant! He took time and listened to what I was looking for in a vehicle and delivered.

The guy who help us get a vehicle, William ** did a terrific job. He did everything he possibly could to make sure we left with a new vehicle. Thanks Will. I will recommend DriveTime to all my family and friends.

Most awesome place to buy a car ever. Went on the website, saw a few cars I loved (didn't think my first choice would be there). Thanks to our salesman I GOT MY CAR!!! Was so excited can't wait until Valentine's day when I can pick my new baby up!!! For sure will do business with you all again.

Everyone was very helpful and the car is great. I enjoyed working with my sales agent Van. The process was efficient and pre qualifying online was easy and speed up the buying process. I highly recommend buying a car at DriveTime. I wish the downpayment was a lower amount. I took awhile to save that up.

They gave me a car that had too much miles and I only had the car from less than 2 months, and I have the most problems with it. I am dealing with Customer Relations right now to get it fixed but I would not tell anyone to come to DriveTime.

I worked with Valencia initially but everyone there is great and fast. I was able to get into the vehicle I wanted with no hassle. They even held the car for me for the week for only $100. They are very nice and attentive team. I would definitely come back when it's time to upgrade. Everything was explained thoroughly and I did not feel rushed nor like there was anything I couldn't ask and I was provided very in depth and friendly responses to my inquiries. The whole team at the Oxon Hill dealerships is amazing!!!

All about the sales and not the customer. Roderick was hateful, and raised his voice at me. After he had my daughter who has a disability to sign they were hateful to me. I wouldn't buy another car from this lot.

My experience was truly a great one! The representative I worked with provided great customer service. She explained the process clearly, was courteous and patient with my questions. She was very personable which put me at ease as purchasing a car can be a stressful experience. I would highly recommend to friends, family, and co-workers to consider DriveTime when they are ready to purchase a car.

Was greeted by Jeffrey when I entered the building. He also was the one who helped me to locate a car to meet my needs. I knew exactly what I was looking for. He tried to find me a car with features to accommodate me & my 4 little dogs. He did locate a car on your lot that I liked & meets my car needs. The one who took my payment & the one did the paperwork at the end were also very efficient. Everyone in the office was very friendly. My encounter with DriveTime was very pleasant. I found a Hyundai that I liked. It meets my needs. Thank you. I have purchased many cars over my lifetime. I have to say this was the easiest it has ever been!!!

Was a pretty smooth transaction other than being at the dealership for 4 hours. All the paperwork was turned in the day before so not sure why it took so long. The car was dirty and unvacuumed so that was a letdown. It also had no gas so we had to drive the salesman to the gas station and take him back so that took even more time...

Aaron was amazing with helping me find my next car. He helped me understand everything from the awesome warranty to the GPS app. He was very knowledgeable, understating and patient!! Thank Aaron and DriveTime for helping my children and I get into a new dependable vehicle!!

From the time I was greeted at the door to the time I purchased my vehicle (2013 Chevrolet Spark) my experience was EXCELLENT!!! I have never had such an experience with car dealerships like this one. They made you feel like you were part of the family. No high pressure sales tactics! No unexpected fees added to your contract without showing you options! Everyone was so nice. They would greet you when they saw you! Would highly recommend DriveTime to everyone.

I had a very good experience at DriveTime. My sales rep was super friendly, everything was easy, and I'll definitely recommend this place to others. Everyone in the office was nice, offered us drinks numerous times. The whole process was very simple.

We purchase a truck. Charissa ** was very nice, patient, helpful and helped us find what we wanted. She explained all the paperwork with us and had us test drive several cars before we made a decision of which one we wanted to go with.

I have been buying car for 17 years and this was the greatest experience I ever had honestly. I got the car I picked out and very happy with payments and most of all my sales lady Ms. ** at Temple Hills location. Thanks DriveTime.

This was a huge step for me and Aleks made me feel comfortable and ensured me I was in good hands, even when the first car I drove made terrible noises. With his help I made my first purchase as a newly independent woman.

Excellent service. The staff was very professional, they made sure all my needs/wants was meet. The inventory/selection of cars was excellent. The down payment was not bad at all. Making monthly payment was set up easy. The staff went over all documents/making sure you understand.

If Kalyb hadn't been the person I was dealing with, it probably wouldn't have been as pleasant. He is upbeat and easy to deal with. The downside is, as much as I tried to send everything ahead of time, answer every question asked, and give ample time to work out financing and terms, the process still took me about 2.5 hours or so. I had wanted to see 2 cars, one was brought over from Katy. However, the other one on the Southwest lot was then sent to Katy. That confused me a little, as I had wanted to decide between the two.

Emeka was my salesperson and was very helpful and courteous. It was a pleasure doing business with your company. I was told no by other dealers but Drivetime was so different from to others. I received an approval online and they backed up the guarantee of getting me into a car.

I want to thank my salesman Martin ** and also the Arlesha ** for going above and beyond their duties. I know it took time away from their family and second job, and I hope both will forgive me for keeping them away, but I greatly appreciate all that they've done! Not many places will do that for a customer. If anyone needs another vehicle, please come to DriveTime, especially in Newport News. The experience was one I will always remember!!

Everyone at the Augusta that I dealt with was extremely polite and very helpful. I would definitely go back to purchase another vehicle and I would recommend friends to as well. Don and Christmas were outstanding and went out of their to help me.

I was very satisfied with the complete professional quality of the service at DriveTime in Pelham, Alabama. Anthony ** did an excellent job of helping me with my requests for the type of vehicle I needed. I would definitely recommend them to everyone looking for a new car. Also, Eli and Carlo were very helpful at the dealership when I was there on 01/20/2017. Anthony responded quickly to all of my phone calls and emails in an expedited manner. I was very pleased overall.

I very dissatisfied with the service I received from DriveTime. The rims on the 2011 HHRLT were weather beat meaning multiple places on the chrome rims had corrosion. I spoke to the sales rep before I drove off the lot. Was told the person that could handle the complaint wasn't available. I came back the next day & was told it wasn't really anything that could be done. I then found a few numbers on my paperwork that I called & were given the run around also. I then called Drive Time Service dept explained to them my complaint. I was told to bring it in so they could take a look at what I was talking about. They agreed that the rims were in bad condition. They took pictures to email to their boss. I was told I would definitely be receiving a call from a supervisor.

It is already an uncomfortable place to be in where you have financial difficulties or credit challenges. Because of those challenges, it's so much more effective and greatly welcomed when your sales rep operates with patience and understanding. Kelvin did just that, and he was very professional and respectful both over the phone and in person. He went above and beyond to give me great service, to include waiting for me to drive from Gainesville and arriving late to his son's birthday party because of it. I personally worked as a New/Used Vehicle Sales Associate, and I know the tricks and sales behavior. Kelvin's skills are exceptional, yet sincere. I appreciate the help.