DriveTime Reviews

I purchased a 2013 Jeep Patriot from the Pensacola, FL DriveTime on September 30, 2017. I was assured that all I had to do was take it to Pep Boys and the AC would be fixed. Now Pep Boys is saying they are charging me for a loose vacuum hose. This should have been corrected before they sold the Jeep. This is not satisfying. I am not satisfied. I even talked to one of SilverRock's rep before I took it in and she assured me this should be covered. I am not happy with DriveTime at all. I would never refer anyone here after my experience.

Here we go, I am turning them over to the attorney general because of false advertising to get you in the door. Example online you get approved let's say 1495 down then you get an appointment and you see the vehicle you want online. It shows you are approved for it but when you get there they say, "That car won't work with your approval. We need 5000 down for that one." True story in the Taylor, MI one and in the Eastpointe one. Be careful with this company.

My son brought a car from DriveTime that was sold as a 2016 Impala, but is somewhere between a 2009-2011, not sure which... Now granted he is young and this is his first time purchasing a car that he didn't pay cash for, I think they sold it under false pretenses. THEY KNOW THAT THIS CAR IS NOT A 2016 and they sold it as such price wise and all!!! He just brought it today. We will be up there first thing in the morning with him to find out who is responsible for this screw up and to return it if need be!!!

For the most part my experience at this location was great! Most of the workers there were nice & understanding. Unfortunately it took about 4 hours to complete everything, that was NOT enjoyable & the final paperwork manager was not very nice at all, he only seemed interested in the paperwork & not the INDIVIDUAL completing it. He didn't display any common courtesy at all. Also I feel that the price of the vehicle that I'm leasing SOMEWAY & SOMEHOW went up in price. It was originally $15,000 then turned out to be $16,000. When I test drove the vehicle the price on the white paper in the front windshield said $15,000 then when I got the paperwork it was suddenly $16,000. Please fix the issues DriveTime, your establishment is great for all this.

Drive Time Chattanooga - I purchased a vehicle and when my fifth day arrived I decided it was not the right fit for me. I was welcomed by the staff to return the vehicle. After spending a large amount of time Solomon and Jacquelyn went above and beyond what most salespeople would have to ensure I found the right vehicle. I have purchased many vehicles and have never been treated as professional as I was by the staff at this location. This was on a Saturday and the staff was very busy but still ensured that I was being taken care of. I expected a huge hassle returning the vehicle but was met with zero resistance in bringing it back. I'm now driving a new model car with only 4432 miles on it. No I didn't miss any digits. It literally has 4432 miles on it. My payment is exactly where I need it to be. Thank you so much for a pleasant experience.

My experience was excellent. Mr. Evyan ** was very mannerable and professional. He didn't hesitate to answer questions that were ask. Very helpful, considerate of the time that took while looking around for the right car that would fit what I was looking for.

I have not bought a car in 5 yrs because I do not like the hassle that car salesman give you. DriveTime/Julian was an amazing experience. He was courteous the entire time, did not pressure me to spend more than I can afford, and he was not trying to rush me.

My buying experience was quick, informative and awesome. Dante was very knowledgeable and pleasant. The car needed to be a bit more more tidy but overall it looked presentable. I would also suggest making sure customers leave with a full tank and freshly detailed vehicle.

Very professional staff. Transactions very smooth. Easy to communicate with. I will definitely send friends there if they need a car. So I only had my car for two days now. It seems to be running good. Hope it stays that way. The guys said to call them for any reason if I have any questions or problems.

Thank you & the best in all of your ENDEAVORS to Mr. Torrence ** & Edward ** -- my time spent was well spent. The atmosphere was relaxed, the other sales associates were friendly, Edward was superb in helping me find a 4-door car that fit me & my needs were taken as a priority and done with care expeditiously. Edward kept a smile and patience with me as we sorted thru cars on the lot and at the associated offices online. Torrence made it all come together with a smile & assertiveness. DriveTime- I'm not sure of how you've managed to put together a great team of people at the Temple Hills branch but keep doing what you do.

They guys (Claudio and Jan) were great! We had some issues on our side of the purchase but yet your Kissimmee hung strong with us through our dilemma and we were able to make the purchase that we wanted. All the guys at your Kissimmee made us feel that there was no pressure on us and the deal went down without a hitch! The Kissimmee team is awesome. Anybody that needs a car, I will send them to DriveTime for sure...

My sales associate Yokeria was absolutely helpful and she explained everything. She even helped me on deciding what was beneficial towards my needs. During the test drive, she helped me in identifying the essentials of the vehicle difference between the cars I were looking at. She stayed in contact with me and let me know that my vehicle was in good condition.

I was seduced by DriveTime cancel anytime lease. It seemed like the best option for me to have reliable transportation while I was working on my credit. Boy was I wrong. Not only did I unknowingly lease a car without the cancel anytime policy, I found that my account was being reported to any credit rating agencies. I've had this car for less than two years, and I've already put thousands of dollars into this car. They also boast about a warranty that covers the charge for any repairs that don't fall under preventive maintenance. Again, not true. I've had to come out of pocket for sensors and other things that aren't a part of maintenance upkeep.

Inconsistent, incompetent and dishonourable. After approved for deferment due to hurricane, I was charged anyhow finding out the employee that helped me never canceled my automatic payment. Their resolution was to wait for it to post and then me resubmit the paperwork. Send a copy of my running statement (running statement is my privacy), then they approve paperwork. Then submit request for refund check, once that's approved 3 to 10 days for it to be mailed. Meaning it would be up to 2 weeks before I may receive the check.

Easiest car purchase of my life. I can't thank Crystal enough for helping my wife and I find her perfect automobile. We absolutely love our new (to us) Buick Encore. The new Premium options at DriveTime have made you our location for all our gently used vehicles. And as Long as Crystal is there we will direct everyone we know that's looking for a car her way!!!

I called in and got Patricia and told her just what I wanted and just what I need and expected. I told her what I wasn't going to do and even though you guys had a policy she reached out to management and talked them into working with me based on my lifestyle.

I got my car from Drivetime on August 26, 2017 and my car still has temporary tags on it, while I wait on the title to come in the mail. My car has been in and out the shop for almost a month for bad brakes and issues with the air conditioning not working on low temperatures. My last time there for the brakes the guy told me they did everything they could do and if they squeak again to go somewhere else lol. YES they are still squeaking like a Taxi!!! Then today guess what. My ENGINE light comes on!! Yes my engine light on a car that I got less than 60 days ago that "passed inspection". At this point I am stuck and devastated, and considering a lawsuit.

Carliose and Jason were very helpful and paid attention to what I was looking for and made sure I was satisfied. I would recommend DriveTime to anyone looking for a great deal with good bad or no credit to go and visit them in the Riverside store.

We purchased a vehicle from the Tyler location on Saturday. It was the best and easiest car shopping we have ever experienced! Our salesman Jeremy was amazing. He was so polite and very helpful. We will definitely recommend DriveTime to others.

Staff knew the process, by far the best time dealing with a car buying company/dealer. It was simple and took only mere hours. The sales representative I was scheduled to meet with was busy but another was available and helped right away. Will pass the word along about this company.

My visit at DriveTime was amazing! The people there are very friendly and helpful. I like that I was able to do most of the work up front and send in some additional information before coming in. This made my trip there short and efficient! I love my new car. I would recommend them to anyone!

Danielle was very helpful and knowledgeable about the product. She did all she could to make sure I got a car I wanted. Danielle went above and beyond for her to ensure my happiness with the experience. She truly embodies the professionalism of an awesome salesperson. I will truly recommend her to any of my friends that are in the market for a vehicle.

I just purchased a Chevy Cruze last night and woke up this morning to a large puddle of fluid that had leaked out overnight. In addition to that, the low air pressure warning light came on shortly after pulling out of the dealership. Of course they're closed today (Sunday) and my sale wasn't finalized until after 8:30 last night. Everything felt rushed and incomplete. When a little oil was spotted yesterday, I was assured by two separate sales associates that it was nothing and that I could call Silver Rock first thing Monday morning. To have them "Look at it." I've also noticed that the car is now extremely low on engine coolant and seemingly has had a shady repair to the valve cover gasket. As there is some sort of black silicone that was unprofessionally applied to the valve cover.

He was very helpful kind and sweet. He told me everything about my vehicle and he made me feel like this was the place to be. I really liked Victor. He told me everything from the mileage. He just was very helpful with me and picking the right car. Was very pleased he took the time out to make sure what I was getting is what I really wanted and what I like.

I just got online one day, looking and basically dreaming of finally getting to a place where I could get a great car with my credit. I so when I filled out credit app online and it came back approved with the amount of the down payment. I didn't believe it. Figured it was a lie. I waited one day and called. The gentleman explained things better. I made an appointment, and went the following Saturday. We sat down with our guy Jason **, this guy is top of the line awesome. He explained everything. Great personality. Walked all over the lot showing me cars. In the end I took my dream car home with affordable payments and I'm building my credit. Also Chris did a lot of our financial stuff and was great! I will be a customer again when it's time for my daughter a car.

My experience with DriveTime could not have been better. I would really like to give props to James my sales associate. He was very professional and really down to earth. He didn't try to force me into a car I wasn't feeling. In fact I had come to look at 2 different cars than the one I bought simply because he saw the way I looked at this car and did everything he could to help me get it. What an awesome guy. The finance guys were a little stiff but that's money guys. They always are. Overall excellent people to work with. Oh and I really love my car (Kia Optima).

The process is a very slow process to get a purchase going. The staff very friendly and nice. The paperwork process was extremely slow for whatever the reason. The location was busy but it shouldn't take 3 hours to process when we picked the vehicle the day before and all verification was done the day before. Again it's the process not the people.

I was very nervous going in at first but Maurice was such a gentleman and so polite. He helped me to find the right options and answered all of my questions! I am happy that I went to DriveTime otherwise I would not have left with such a fantastic car! Thank you so much. I really appreciate all the help that was given and all the care that was put into providing me with a pleasant visit!! I will definitely be recommending DriveTime to everyone!

Because my sales agent when I got before the dealership it says the car is there but is in the Newport news DriveTime I'm just disappointed because we did not get the car at the same day instead we get the other day the car.

I had a great experience with me getting a car. Not just a car but the one that I wanted. I had been into a pretty bad car accident and my car was demolished. They were there helping me. I greatly appreciate their help on everything. Thank you DriveTime.

Applied for car with less than perfect credit. Was happy with everyone in your sales office. After 3 days of having the car and putting less than 300 miles on the car. On a Busy highway the car would no longer go forward, barely getting it off the road. Had to wait 2 hours for Tow driver to get there because going through your warranty co would have been 300.00. Arriving at Pep Boys noticed another car, Drivetime plates. Told been there a week waiting on parts. I can not afford to pay for a rent car for that long and wait for reimbursement. This is so wrong. This contract should be nulled and void and my money refunded. 3 Days that is worse than going to a used car lot.

The car is nice but the front passenger side is already making horrendous noises. I need to return the car immediately and get my down payment returned. I didn't sign up for a car that I've only had for 10 days already messing up.

Got all of the help I needed - everything happened as it should, friendly staff from the moment I walked in. Low down payment, did my research ahead of time so I had the insurance company available to insure me that same day, drove out of the car lot in my new car same day!!

Very, very pleased with my Salesman, Aaron **. He has a GREAT personality, made sure I had all of my questions answered. It was a PLEASURE to work with him. I would DEFINITELY recommend. It was a very EASY process and I left with the car I wanted. Great, clean car!

Great service. Mr ** at the Laura MD location was very knowledgeable. My down payment wasn't what was quoted but I didn't expect that anyway. Overall experience was great. Would recommend to anyone with not so great credit. Huge selection of vehicles.

My experience was wonderful. I had a difficult approval, because of disability and returning to full time employment and the sales team worked it out and got me in a great vehicle, that I actually wanted. I will recommend this to friends and family for sure. Eddie, Brandon, Tam, and Kenny were outstanding!

Had an awesome experience with Jonathan ** at the Downey location! I highly recommend working with him if you're ever in need of a car! He is very patient, courteous and very knowledgeable about the merchandise on the lot. He's the best!

The whole process was fantastic, from start to finish. Kirk and Robert and Elliot were all so helpful. Car salesman are noted to be pushy, however not at DriveTime. They answered and told you everything. It was a quick process. They are number 1 dealer in my book.

Finance a 2014 Ford Fusion - I had the best experience at DriveTime. Amina was the best. She walk you through step by step. Only thing the interest rate was high but I just went through with it because I'm trying to build my credit up and nobody else would not give me a car. I recommend DriveTime to anyone. If you can't get a car loan go see them.

My wife and I were very pleased with our experience at DriveTime. Our salesman, David **, was the true epítome of a professional businessman. He made our buying experience carefree and worry free! All employees were friendly and courteous. We loved the paperwork being electronic. We highly recommend DriveTime to others in need of a good, dependable vehicle!

Very smooth transaction and friendly atmosphere. Treated me as a friend rather than a customer. Definitely recommend them to friends. They found me the perfect minivan that will last me years to come with a low down payment. What more could you ask for? #MarriettaDrivetime

Bought my last 2 cars and mom and pop lots... nightmare! So glad I came in to DriveTime, did online approval, liked that, Cedric ** treated me so good even taught me how to use my phone for downloads and bank stuff, the phone is smarter than me! And I believe I got a truck that will last for years. Thank you.

Caylie ** was my sale rep! Hope I spelled that right. She was great. Had no problem taking me through all the inventory and letting me look at whatever I wanted. I saw a car I liked, decided to buy, I was probably only there for an hour and a half and got the keys... really thought I was gonna have trouble getting a car because of my credit but it went smooth. Best car buying experience I've had. Thanks Callie and Richard!!

My car salesman was patient and cool, the whole time I spend with him. He even allowed me and my mom time to think of decisions. He was great and very helpful to me. I didn't know whether or not I was going to leave in a vehicle or not, but he and his coworkers worked it out and did so in a pleasant way.

Bought my dream car... Camaro. It was the most entertaining appt I've ever had. Love love love Brie. She is full of personality and got my personality quick. She deserves a raise!! It was an easy process. Upfront with down payment, payments per month which helps save time.

This was the best and easiest car buying experience I've had. I worked with Corey **, who was very helpful and made sure I got exactly what I wanted! Also, everything was explained clearly (finance, add-ons, and inspection of the vehicle). I would definitely recommend DriveTime to others.

Brandi ** handled my purchase. She was amazing and made the experience painless. It was nice that DriveTime streamlines the process saving a lot of time and ambiguity, especially for us customers who rebuilding our lives from losing a job.

I have poor credit and was skeptical of DriveTime. I arrived late in the evening and was approved for a vehicle of my choice. My salesman Jason was very patient and helpful although he had stayed late to help me and I felt bad. He was never rude or pushy and he made sure I got exactly what I wanted!! I would recommend anyone with bad credit looking for a vehicle to go there.

I bought a 2007 Honda CR-V from drive time in January 2017. For the first few months the Honda was fine but after 5 short months things started going wrong. I have now put thousands of dollars into repairs. I was talked into this Honda which is not the car I was originally interested in. It took me over a week to get my down payment together and every time the sales team pushed this Honda on me. Odd thing is it was not on their website at all. So I originally thought maybe it was too new to make the website so I asked how long it was there. I was told it has been there for a couple weeks. So why wasn't it on website? I believe they knew it had issues and they just put band-aid fixes on it to last a few thousand miles to ditch it off on someone.

When I got there woke up lately. I love the customer service. They fed everything well and they always had a smile and said "Thank you. Your welcome." I want you to think about the location you have in Schaumburg. Keep up the good work. I appreciate it and they blessed.

My experience here was excellent. Charlie took very good care of me at the Antioch location in Tennessee and had everything I needed done in just a couple of hours. I was able to qualify for 0 down on a car and was able to get a 2010 Ford Focus and I love it! I don't have a single negative thing to say about them!

I had a great experience. Very friendly staff. Took a while to process all the paperwork as it should have. They offered cold drinks and comfortable seating with very inviting environment. I would recommend them to everyone if I could.

My experience at DriveTime was absolutely amazing, within an hour I found the perfect car and drove off with no issues. And though I had minor issues Katey did all she can to make sure I have the best car experience possible!

My visit to DriveTime was fair. Dane ** was our salesman. He was top notch to work with but the car we wanted was in a stupid Samon plain. And even though it was the same price as the one we did buy we couldn't get it. We were not in the Samon plain!

I have to be honest, I am in still shock! I am very independent and have to do things for myself. You guys gave me this opportunity with a car. I have been looking for months. Herb, from Drive Time in Tucson had the best timing in calling. He told me to see if I prequalified and once I did he told me to come down. Never thinking I was going to leave with a car off the lot but I did! Herb hooked me up and patience with all my questions. Thank you!

All of the salesman staff were very patient, attentive and happy to serve and I thank them for their time. My purchase of the car ran over their open time and they stay late working with me both days and they were so great at making sure I got the car I Really wanted.

We purchased a 2007 Ford Expedition from DriveTime 2 years ago. On the passenger side where people step into the vehicle there was some "wavy" paint. Looked like it had been painted and whoever did it was not very good. The sales rep said that it was normal wear and tear. From all visible appearances the car looked like it was in great condition. Some stains on the seats and that wavy paint. After 1 year that wavy paint was nearly all chipped off and what was underneath was our worst nightmare. Rust. A hole quickly formed. What was underneath that was 1000X worse. The entire frame of the car was disintegrating right out from under us. Upon closer inspection, the wheel axles, the engine mount and the entire frame of the vehicle was rusting.

Joe is awesome! He did everything to help us get into a car we wanted! When every other company told us no DT said Yes! I'm so happy with my purchase. Joe went out of his way going through everything with me through email before I drove 50 miles to dealership. I knew what my downpayment was, my vehicle, idea of payments, everything! He was fantastic!

I had an excellent experience. At first I was very skeptical but I found the perfect car and terms for me. It's a different experience with available terms changing from one vehicle to the next. I was happy when I landed on the right car and terms for me. Thanks DriveTime!

I brought a truck from DriveTime almost two months ago. Since I have had this trucks it seems to be nothing but problems. Within the first 30 days of having this truck it has been in the repair shop due to a cracked radiator. The warranty is not worth nothing, unless you're within Arizona, you're going have a hard time finding a repair facility that will work or even honors DriveTime warranties. On top, now the truck needs a tuneup. My question is if DriveTime even has mechanics that check their vehicle? 'Cause if this is the case, how did they miss all these problems?

Our experience was good. We have been DriveTime customers for several years. We chose DriveTime again because we have been happy with them in the past and were not disappointed this time. Wish the process didn't take 4 hours to complete, especially since we had done paperwork at another location that morning, but we love the vehicle and are very happy.

Great experience. My credit is horrible & DriveTime let me choose which vehicle I wanted... They didn't choose for me. I also like the fact they did a walk through inspection!! One more thing that was a plus I didn't have to bring documents. Everything the dealer needed could be pulled up on the internet or sent to by email!

I really do appreciate everything that y'all had done for me and for giving my brother the opportunity buying a car. Y'all had been a really big help. I cannot thank you enough and I cannot wait that I can buy me a car there also.

Auto buying experience - I was very pleased with the staff and hospitality of everyone here. The process was not too long and I ultimately left VERY satisfied! Elias and Eric really went above and beyond to make the customer happy. These guys are both really great employees! Thank you!

I just got this Chevy Sonic on Friday and here we are Monday and I cannot start my car. It won't start at all. I called my insurance roadside assistance. I try to jump it it's not the battery. I am stranded with a car that I just bought on a Friday and it's Monday.

I could not locate our order number. I used our approval number. Awesome experience. Could not ask for better. Michelle and Natasha were great. I spent 40 years in sales at the top of my profession. Many as sales manager. They would have both been up there with me. I would have hired them. Would recommend your company to anyone.

Professional, wonderful service, salesman was knowledgeable and very helpful. I would recommend this company to family. Co-workers. Great customer service, excellent warranty policy, very organized in business, and a nice clean setting for customers.

Matt ** was very kind and patient. He allowed me to ask as many questions as I wanted and gave really great detail about the vehicles I was interested in. I felt no pressure at all. His patience came into play when it was past time for him to leave and he didn't say a word about it as he allowed me to take some time to think it over and compare the two vehicles I was torn between. Thank you Matt.

We ended up purchasing our 2017 Ford Fusion. There were some hurdles to get it from another dealer, but in the end Loni and Terrance took care of us with our purchase. We were extremely happy to take the car out for a spin and walking out with the keys in our hands.

I'll recommend ANYONE to come to DriveTime in Jackson, MS to get a vehicle. The 2 hour drive was worth it. I wasn't there all day. They explained all my options with me and understood my credit situation. Everyone that I encountered was nice and was helpful to get me in and out. Mr. ** even recommended a wonderful food place once we were done.

Overall the experience was ok. But when I went the first day to look at the inventory I was told one price and the day I went to pick up the car I was told another price. But overall it was a good experience. I would recommend DriveTime to all my friends.

Great service, great people! The process was fast and no headache at all got me approved!! The atmosphere was clean and professional. I enjoyed my visit. My service lady was awesome and got me in a car that I liked with payments I can afford!

Good easy experience. Glenn was great and easygoing. Didn't feel pressured into a something I didn't want. I wasn't expecting to be getting a car so when I did I needed insurance and Glenn was helpful with that too!

The Salesman and General Manager BOTH made our experience THE BEST CAR BUYING EXPERIENCE I’VE EVER HAD... They were professional, Courteous, Friendly, Witty and you could tell that they were TOTALLY COMMITTED to making everything work for us. I'm not sure I will EVER buy a car from ANYONE else.

Scott **, Van, and Leon was some very helpful gentlemen. They help me pick out a car that I love which is a Volkswagen Jetta SE 2013. They completely nice and helpful throughout the whole process. Thank you all for the help.

I had an amazing experience at DriveTime. The process was very honest, fair and easy. Jonathon and Jasmine were amazing. They truly did everything to get me what I wanted and they went over all my options. I highly recommend DriveTime and especially the location in Fairfield, Ohio. Great job!

By far my experience buying a vehicle with DriveTime has been phenomenal. Mr. ** conducted himself in a very professional manner all throughout the time that it took for me to acquire a vehicle which was quite a long time because I had a very complicated case. Even when I got flustered he never lost his cool and he always thought positive in order for me to gain encouragement and move forward with the process. I'm ecstatic about my vehicle because it's exactly what I wanted. When no one else would give me a chance Christian went the extra mile to make sure that I got the chance that I deserve. DriveTime surely has a gem of an employee in Mr. **. Have a wonderful day. I know that from now on, I will, because my life can go on (after a year of not having a vehicle).

David did a exceptional job along with mgt. Thanks Everyone for your help. I love my Mustang. It's runs great, hassle free and very professional experience. I would highly recommend anyone to car buy at DriveTime In Fairfield Ohio. Thanks.

Great experience. My dealer was able to answer all questions and was very polite as well as helpful. It was nice walking into a dealership without getting a sketchy salesman vibe. I'm extremely happy with my vehicle and I plan on doing business with DriveTime in the future.

Feb 2016 I bought a 2009 Ford escape with no problem. Easy sale, friendly sales reps. But as soon as I drove off there was problems with my vehicle... I also learn I made the worst deal ever with an apr 23.0% was horrible. I never missed a payment and finally was able to payoff vehicle in as little as a year from purchase date with paying in total of $23,000 on a car that's only worth 5000. Unbelievable. Well the reason for my personal comments is because I cannot buy a car anywhere else including DriveTime. I went of recent to buy another vehicle which they denied because they could not prove income. Which using the same income of last year and actually having more to include now it's been told as refusing to sell to me.

I purchased a used car from the Bell Road, Phoenix location. I've spent over $1500 in repairs and had the car for maybe a month when this all started. All repairs were related to warranty and recall issues that Drive Time was aware of but hadn't taken care of, nor informed me of. I had these repairs done at a VERY reputable dealership because Drive Time doesn't have accredited mechanics. The service advisor from the dealership had spoken with the manufacturer regarding the issues and both had agreed that Drive Time should give me credit because these issues are well documented in the auto industry (not necessarily public).

Really happy with the purchase we made. I was worried about getting approved due to my credit and previous repos but they were able to get me and husband in a vehicle that we had chosen. The process was quick and painless.

We were contacted the night before we went, they told us what to bring. We had already picked out a van before the visit, and they had it ready for us to view when we arrived. Our salesman was really great in explaining everything, and made the process one of the best experiences in buying a car.

I think my experience with DriveTime was really great. The end process can be a little shortened. The sales agents were very attentive. Nick was great. I would recommend DriveTime to any of my friends. Good experience and great customer service.

Very good service from agent and manager. The car was clean and ready for pick up. The sales rep emailed me to thank me and I received an email from the manager and call from the manager, I felt they have covered all of the essential information that I need to know.

Claudio and Denise are excellent. They work great and I'll recommend to everyone because they have an excellent team work and very friendly. They're sincere and don't hide anything from you and they also make sure that you're clear. They also speak Spanish.

I must say I didn't expect my experience to be so wonderful. I walked in with the intention of just getting information and walked out with a car! I had the pleasure of meeting with Dan ** who explained and made the process very easy and quick. He gave me options and was very helpful throughout the entire process. He even kept my 3 year old happy and occupied with crayons and coloring material. I can't complain at all about the entire experience. For once I can honestly say I didn't feel rushed or "just another sale". Dan knows his job and is great at it. Thank you again DriveTime!

Kenny (salesman) & Steven (manager) were very professional. I arrived just before 8 pm. Kenny still took the time to show me several vehicles and purchase options. He worked with me until I found what I wanted. Kenny & Steven stayed and worked with me until we finished the transaction at 11 pm. I would highly recommend DriveTime to anyone I know. Thanks Guys!

Everything went according to plan. Terms and conditions were met as offered! I was happy with my second vehicle choice. My first choice was the 2014 Chevy Impala, but my funds were limited to the amount of down payment I could put down without putting myself in a financial bind! Thanks again for your excellent customer service!

I am from Ethel, Ms and drove 2 hrs to get a car from Drivetime. They are MAGNIFICENT. Thank you Lee ** for my Hyundai... 2 hr drive WELL SPENT. They are very professional and understanding… if you want a great deal come to Jackson, MS DriveTime!

Sudan and James were so helpful making this process easy and finding us the perfect vehicle. Never did I feel like a 2nd class citizen because of my credit score–I was actually rewarded through Project Salmon which made me feel really good. The only thing that is messing is my experience is that the vehicle needs an alignment pretty bad and we were only given one key!

I wrote a review of DriveTime on August 26 about my 2011 Nissan Murano. I had a AC issue, an axle issue, and thought the motor was shot. We hadn't had the car 4 months. But after the complaint DriveTime stepped up to the plate and had everything repaired. It only cost a 100$ deductible. I thank DriveTime for being fair with me and will use them again. We were only out of vehicle about a week. I am extremely pleased. Thank you DriveTime.

2 major break downs within 5 months. This last break did cost me over 700 in repairs. I called to ask for a deferment so I do not get behind on the payment and DriveTime told me to call back closer to my due date... The first breakdown occurred in March and discovered that they installed an aftermarket GPS system and they ruin the wiring harness... Mind you I believed I paid extra for that GPS system. Needless to say that had to be fixed in order for GM to do the recall in which had been out well long before the car was sold to me... The car according to go had a recall on 10/2015.

The engine light came on within 8 hours of driving the car off the lot. I took the car back to the dealership the next morning. Everyone was very kind and helpful but being that it was a Saturday I was not able to get my car fixed until Monday. The warranty covered everything. No out of pocket expenses but it was still bothersome having to be without my car for several hours especially since I just got the car but again everybody was very kind and helpful.

YOU guy did a great job. No complaints. I got the car I am really happy with. The person that sold us the car did an amazing job, with me being so picky. Thank you for everything. I have been looking for a car for a while and with getting approved was not that hard part like it usually is. Every feature I wanted I got in this car. Thank you for making buying a car not a headache.

Our salesperson took all the time we needed to make sure we got what we wanted. He drove us across town through traffic to the other dealership you have. I got there and did not like the vehicle we went to see immediately. We had to drive all the way back... his answer was, "That's ok. I want you to have what you want." Walked us through everything. The best and easiest car deal I have ever had. Have already referred a family member who loved my Kia. I love it too.

Briana and Mike were very helpful and made sure that I purchased a vehicle that I wanted. There was no pressure and the entire process was comfortable and straightforward. Thank you to DriveTime for making my experience a positive one.

This was, by far, the best car buying experience I have EVER had. Mr. Jonathan ** made the experience painless; even fun. I cannot say enough good things about DriveTime. I will recommend it to anyone considering the purchase of a vehicle!

Bought 2010 Ford Explorer about a year ago and already needed a rear and front hubs. Also I looked under the hood one time and found a bunch of stuff which looked like insulation or something on top of the motor. Never seen that like that before my life. They say they check these cars out. Yeah right. They need to tell you if you recommend someone there you can get some of your payments deduct it or something. I would never recommend anybody there.

The employees there was really helpful and kind. We would recommend them to anyone that is looking to purchase a car. The sales guy was very patient with us while looking at the cars. They got us in and out pretty fast. Very knowledgeable. Thanks.

We purchased our daughter a "new" car as she is about to go off to college and wanted something more reliable. Our experience was great, other than being short staffed everything went extremely smooth. The manager even came out and assisted us after we had been waiting awhile.

I have always had Reddit issues but when I saw the commercial for DriveTime I applied online, and instantly was approved. The office staff in Downey was so nice and helpful. It is not like a typical car dealership... They are so nice and got me in my car! I would recommend DriveTime to anyone looking to help build or fix their credit also.

Our sales man was great! The manager went above and beyond for us. I love my new car and will continue to spread a good word about DriveTime. They weren't pushy either. We will definitely be buying our other cars from there. My car is beautiful and comes with a warranty.

The experience for a first time driver, the good help, I loved everything about the Gulf Freeway DriveTime. They help me so much & they had patience. I recommended a couple of friends. They were so kind and helpful and the building was nice cars & all. They even help you in so many ways. Good deals and all.

I worked with Joseph on getting my dream car and the experience was very pleasurable. I was undecided on exactly what I wanted when I came but he was very patient. The process took a couple of hours but it was well worth it! I've been telling everyone about DriveTime in North Little Rock!

In 2013 I went to Drivetime to get a truck. The truck was okay. It fit my needs and I could afford the payments. It has been 4 years now and I've been late on one payment the whole time. I just reached Champ status which means I now owe less than 4,500 on my truck. This truck is a 2007 Chevy Colorado. The warning light has been on since day five but it's for a tire sensor so I've never been worried. There are small insignificant things wrong with the truck but I make it work and continue to not complain.

I drove two hours to look at a car after speaking with a rep at the Conway, SC location the week before. He informed me my down payment would not be higher than $500 after giving him all of mine and the co-signer's information. When I arrived David was not even there. He had taken the day off and another rep started to help me. While I was trying to explain to her what David had told me she informed me without even looking up my information that it is very doubtful my down payment would be lower than $500. I assure you I would have never driven 2 hours if I would have known this.

I bought a Dodge Grand Caravan in April 2017 from DriveTime. I don't have the best credit and I'm disabled and on disability. Of course I'm paying 19% interest. So I have very high payments for 43 months, but that's my fault for not having good credit. That's not why I'm unhappy. Since I am on a limited income and paying a high payment, I could not afford to get the extras (warranties, silver rock, extended plans, etc.). During my initial test drive, the seller (Amber) and I heard a kind of rattle sort of noise coming from the back by passenger back seat/sliding door in which she said was the floor of the stowaway seat, it was not down all the way!

I would like to thank the Laurens Rd DriveTime. The customer service was excellent all the way to the end. They ensure you get into a car that fits you and your budget. The staff are awesome, they are friendly and the car selection is great. Thank you DriveTime.

I went to the Independence, MO location and spoke with Phillip ** on or about July 20th, he was very professional from the start as well as courteous. I gave him the required documents to start my car buying experience. Phillip had already pulled my online quote of 1100 dollars. Everything was approved and I was asked to give what DriveTime calls a layaway hold payment, to take this car off the market. I emailed Mr. ** telling him I would be in with the remaining balance of my down payment on August 01, 2017 and he responded to this email stating that was fine.

My experience with purchasing a car on Friday went very smooth. Nick was very thorough and helped talked through all of my concerns and questions. He helped find a car that was perfect for my needs and I have to say I absolutely ADORE it!! I would definitely recommend DriveTime to a friend!

Zack is great. I have never dealt with a more professional sales person. Also DriveTime has a great and fast process. I would recommend to any one that is looking for a car good credit or bad great experience. Will definitely go back.

Sales was great but spent total of 6 hour waiting on paperwork. Car service was awful, The first Spark we purchased had a transmission issues. The car shut down, would not go over 5 mph, and the check engine light came on. When I told the driver they said, "Just drive it in." We made it to the dealer and traded it for another Spark. While this one is much better they did not fill up the gas tank or put air in the tires per the dash light, and I had to ask them to put antifreeze in the radiator.

Chandler Location - The sales and supporting staff were extraordinary. Car buying can be a hassle, but they made it efficient and fun. I highly recommend them. The sales team went out of their way to get us the car we wanted and make sure it was in perfect order before departing the lot.

My experience with John at Drive Time in Duluth was AMAZING!!!! This dealership has the best customer service ever! The manager, the front desk was all very pleasant! Thank you Drive Time for your hospitality, patience and making my experience so very pleasant! You guys are absolutely INCREDIBLE!

DriveTime is an amazing. They were able to get me in a car with no problem! Reyonce and David went above the top for me and I would recommend DriveTime to anyone. The whole staff is wonderful. I love my new car!

Our experience was great from start to finish. Would definitely recommend DriveTime to others. Andrew ** was our salesman and was awesome. James ** was great too. I love my new car and would do business with DriveTime again in the future.

We were very happy with our experience with Michelle **. She was awesome couldn't have asked for better. She made our experience well worth it. She went above and beyond to make sure we were happy and satisfied with everything.

Preston was very presentable, energetic, and quick in finding me a car and explaining everything to me so I could understand. When my first choice didn't come through, he found a car that he felt I would like and was a better fit for me and I love my new car! He also made a great impression on my dad as well. He made my very first car purchase quick, easy and fun.

Noah was very helpful with the purchase our new 2016 Nissan Altima. Our only wish was that it could have been done in bi-weekly payments as originally quoted instead of monthly. I would also liked to have been able to find out the date of the last oil change. The transaction was very easy and Noah was a pleasure to work with.

My salesman Mr. ** was awesome, when I say customer service this young man was on it, he provided me with so many options. Thanks DriveTime and Mr. **!!! He knew actually what I wanted for my money!!! Thanks Mr. ** for providing excellent service.

Although the salesperson was great, the cars were ok, most were out of my range as far as down payment and I ended up settling on a car I wasn't thrilled with. My payments also went up by $200 from what I currently pay. Also when I came home I did research on the make and model and I overpaid by an extreme amount. Very unhappy.

No ambition. No urgency in getting a customer in and out. Drove three and a half hours to Pittsburgh to your dealership on McKnight Street. We were there for seven and a half hours because they didn't know how to sell to a New York resident. They did know ahead of time that we were coming from New York with an appointment 3 weeks prior. The only reason we finalized on the car was because we drove so far and we're stuck there so long, we didn't want to waste our day for nothing. I had multiple friends interested in getting a vehicle from there as well. I will be sure to let them know how unorganized, unprofessional and how little knowledge they had. Thank you, for nothing.

Hello my experience at the Torrance, California location was awesome. The person that helped me was Charles **, he was very attentive and didn't waste no time helping me out on what I can afford and didn't waste my time on showing me other cars way out of my price range. I can honestly say my overall experience at this location was phenomenal. Except for one lady named Rachel she had no customer service at all when I called to let them know I was on my way for my appointment. And I know because I myself work for the quality department for customer service. But other than that experience great, and best of all I left with a new car!!!

My salesman Dexter was amazing. He was knowledgeable of all the steps of DriveTime which had me informed. Very professional and courteous. I am very glad that I went into that dealership in DriveTime Cleveland and purchased a vehicle with you guys. He was great, very polite and helpful. Will recommend anyone to go there to see Dexter. And the rest of the staff is very nice, polite, professional and very knowledgeable.

I was extremely tired and exhausted but Brandon made sure I understood everything and wanted me to be happy with my purchase. It was very late and stayed after hours to make sure I was happy and confident in what I was signing. I am extremely happy with my purchase and the service I received.

So we were struggling financially at the time and didn't want to ask family to help co sign for a vehicle so we went to DriveTime. First vehicle we got looked good on paper but after driving it in the first 2 days we could tell it had transmission problems and that was confirmed by taking into an authorized car shop under our warranty we got. Luckily they do have a policy that if anything is wrong with the vehicle you choose you can bring it back and pick out a different one within the first 5 days! After 5 days you're stuck with whatever mess you buy from them! And you WILL buy a lemon! That's all they sell.

Meechele is the BEST! This was easy, direct and flawless! Told her what we wanted for teenage daughter. They went to Greenville and got it! Have a great car and totally happy daughter! Can't say enough about Meechele and the rest of the staff!

It's a 2005 Chevy Tahoe. If you look up this vehicle on Kelley Blue Book value, the vehicle is only worth 4,000$, 5,000 when I purchased it. They said I could bring it back and trade up in a year. It's been 2 years almost 3 and I still owe over 12k on it. After sending in extra payments the dog gone interest, and this is where they got me at, the interest is 19 percent, that's about 7 $ a day, for a truck that's only worth 4,000$ now, that I've only had for 2 years.

I had the best experience I have ever had while financing a vehicle. I never felt pressured to buy a car I did not want, but Terrence took the time to show me what other options I had. While other dealerships tried to put me in a vehicle that did not match my needs, Terrence was thoughtful of my preferences. Everyone at this location was positive, helpful, knowledgeable, resourceful and treated not only me, but every customer with respect! There is a very positive atmosphere here. Downey DriveTime will be the location I recommend to my friends and family.

It was a quick process. I was given all of my options. I did not feel any pressure to purchase. I was told when I could test drive the car since it was not on the lot the day I came to look at it. When I arrived for my appointment it still wasn't there and I had to go to the other lot to test drive the car because that was the only time I had available. That was the only hiccup I experienced. I loved the "In and Out" experience.

Ford Edge 08 Satisfied Customer - Yanira was such an amazing and great help. Very informative and patient and helped us with exactly what we needed and what we were able to put down as a downpayment. Staff was amazing and my family loves our new car and walked out a happy customer! THANK YOU!

This was my first time buying a car and I am happy that it was at Drivetime. Before going into the dealership I navigated through the website which was an accurate guideline to my experience. I was working with an agent who was very friendly and helpful. I would recommend this dealership to friends and family.

The sales person Warren was totally awesome. I am recommending some family to him. Thanks Warren. As for DriveTime they are awesome with everything that we experienced there. Thanks guys. Sending some people to you guys because it's awesome there. I had never experienced a rather smooth experience as I did with them. DriveTime is the best.

So I applied online at DriveTime. Said I was approved with $1300 hundred down... Went in to location, sat down with sales person, did start up paperwork. Got told I need a second person with me on finance app to show more income. Was told my down would be $1100 hundred with second person… Very long story short…when I added the second person, my flipping deposit went up to $2700 hundred dollars. Wtf is wrong with DriveTime?? They give you the run around and lie... Why the hell would I give DriveTime $2700 hundred deposit when I can go to a real dealership and get a better and newer car...

DO NOT EVER BUY A CAR FROM DRIVETIME!!! Save yourself the headache!!! In January 2016 I wrote a review of Drivetime selling me a lemon! Guess what now I need a whole new engine!!! I call Drivetime to let them know that my car has been in and out of the shop since I bought the car and they respond with giving me a used engine that's been sitting in a warehouse for years! My car has been sitting at the mechanics for over 2 weeks waiting for the used engine and when I tell them that I need a rental car, the only compensation they would offer is rental reimbursement for up to 25.99 a day. Enterprise's smallest car rents for 39.99 a day! They do not care about their customers nor do they sell good cars. I am looking to get as far away from Drivetime as soon as possible!!! PLEASE GO SOMEWHERE ELSE TO PURCHASE YOUR CAR!!!

I did all of my research beforehand on which automobile I wanted, had my pre-approval and drove the 45-60 minutes from Belton to get the deal done. I called beforehand so that they could have the car prepped and ready to inspect/test drive as well as the paperwork. I spoke with and worked with Rachel. I arrived at the dealership, met up with Rachel and went to inspect the car. Immediately I noticed it was dirty, I've never been to a dealership that didn't clean up the vehicles to make them more attractive. My priorities were safety features i.e. Bluetooth (hands free), I walked the perimeter of the car noting damage and repairs and then moved to the interior and attempted to connect my phone, the car wouldn't respond. That function didn't work!

I purchased a 2006 Ford van from DriveTime. I have had nothing but problems. The engine went out, then the transmission... yes it was under warranty... I was without a car total of nearly six weeks. The warranty covered a rental for about 10 days. The air conditioner then went out... We have had the suspension repaired on it three times, out of pocket costs over $2,000.and it is still broke. The repair shop said it is due to a previous injury to the car. The Carfax report said it had been in a 'minor accident" before we bought it. (Firestone who worked on it to try and get the suspension fixed said NOT minor).

Since I test drove the car (2013 Hyundai Sonata) I knew it was the one. I love it A LOT. The only issue that I am having is that when I took it on the test drive I advised Manuel that the car had a funky smell. He stated that he will have the guys in the back check the car to see if there was anything causing the smell. I drove the car home and didn't have any problems but the smell got stronger because the car was in the sun. On Sunday when I was going to go to run errands, the car smelled. I bought air freshener and it helps a little but not a lot. But other than that I really love this car.

Buy a car from here. I purchased a car from there a few days later. I get the car looked at for brake noise and the rotors are so bad on the car that they're about to break in the brake pads or pure metal. This place is a scam. The car I got is only one year old and the rotors are no good and they refuse to fix it. I have since then got a lawyer and plan on the Sue this terrible company. Do not get a car from here. They will sell you a messed up car and deny to fix it even if you've had it for only 5 days.

We had a great experience and our sales guy Michael was very professional and low keyed to work with. He listened and gave us all of our wants and desires. He was upfront about everything and he deserves to be commended.

The overall experience is worth 5 stars only due to the service received from the Fayetteville, NC location. Living in Garner, just outside of Raleigh, we visited the Raleigh store first. Not only were they unable to obtain a deal that worked within our budget, but the overall atmosphere of the store was as if they didn't care if they made a sale or not. We went to the Fayetteville store, based on a referral from my brother, and it was like night and day compared to Raleigh. Anthony ** took time to totally understand what we were looking for and what our budget was. He was able to identify some additional income we could disclose, which made the final numbers well within reach. Next, the original vehicle we chose, had some major mechanical flaws and we were offered an opportunity to exchange for another vehicle; since we were within the 5 day exchange period.

I worked with Blake ** at the Alta Mere location in Fort Worth, TX. He made everything so easy, smooth and he was so patient with me. I will recommend DriveTime to all of my friends and family. The experience is grand and professional. They are A-rated!

I've purchased many vehicles in my day and hated the way I was handled by all of them. Drivetime handled most of it via email, went in picked out my car, then done. They have a fantastic sales document computer program that makes it easy and fast. They leave no stones unturned. Genius employees in Macon. The Rock, Chris and Manager Lance let me lead, did not argue or turn me down about anything and you can get your Gap, Warranty, etc. Instantly! Then they sign you up for auto payments, etc. You don't have to do anything but have fun there and enjoy the place. You are crazy to go anywhere else. Wasting your time, money and your nerves. They made me feel so much better as a person too! They actually do CARE! God bless all of you and thanks.

I had a wonderful experience getting a vehicle at the New Castle DE DriveTime. I owe it all to the very helpful and friendly staff at the dealership. Tim was very helpful on finding me a car that fit my recommendation and likes. The entire staff was so friendly and helpful to me and my entire family. They made my experience very positive and I would truly recommend anyone that I know that's interested in buying a car to try Drive Time in New Castle DE.

Laura ** was an outstanding sales associate. She went above and beyond at the Alta Mere, Fort Worth Texas location on July 29th 2017 to take care of me. From offering to make fresh coffee to finding the right car at a different location. I couldn't have asked for better service. I will be recommending her and DriveTime to all my friends and coworkers.

Had an amazing experience. They all worked together to get me the car I wanted and I have to say they were all professional. I worked with Jonathan. We were able to communicate through email, phone, and in person and had a great experience working with him.

Marly was excellent and very helpful. I will be back and bring friends. She made sure we had everything we needed. The application was very easy. There was a lot of vehicles to choose from that were new and in great conditions. The place was very clean and the other employees were very pleasant.

I am very glad I choose to purchase my vehicle from Drive Time in Montclair. Not only was the process easy, but I received exceptional Customer Service from Lizeth and Jon. Thank you guys again for making this purchase so easy and smooth!!!

My salesperson was very nice. Mr. ** answered all my questions. He made me feel very comfortable. I am very pleased with my purchase. I feel like I made a friend with my salesperson. If I could I would recommend Mr ** to anyone who is looking for a vehicle.

Working with Kyle was a pleasure. He was knowledgeable and friendly. Test drove some and he recommended other cars that I might like to see given my preferences. Melvin was professional and helpful with the numbers. Right now I'm happy with what I have.

Kissimmee store, 2014 Volkswagen Jetta - Claudie provided us with exceptional service. He was courteous, informative and made me feel like family. I will definitely recommend friends and family to him and only him! He even treated my little boy with care. Thank you Claudie for going above and beyond!! We love ya.

Ok I called DriveTime in Phoenix AZ on or about July 20 and I was accepted with my disability as my sole income. I own my home and have no amount of money coming out of my monthly income. I was sent two acceptance e-mails and we talked about a 4x4 truck either a full size or a mini truck. Upon my discussing the trucks available I was told I need to make 1500 more per month or pay 75% of the vehicle cost as my down payment. If I could get my income up to 2500 per month they could get me into a truck of my choice with the 75% down. Now at 20,000 for the truck that would be 15,000 as a down and big payments over 600 per month. I was accepted with my disability of 1047.00 per month and the salesman just declined me straight away like I am a dead beat. My credit is fair 569 or better depending on who you use of the three in the states.

I bought a car from DriveTime in March 2017. They talked a good talk about the vehicle. But by April 2017 the check engine light kept coming on so I called them. They sent me to Pep Boys which couldn't diagnose the problem. They cleared the code and told me to come back if the light comes back on which it did 7 more times and I have been back and forward to different repair shops trying to figure out the problem. They also sold the car with mess up worn out tires. So I demanded they sent me to Nissan because all the shops that was connected to them couldn't find the problem.

5 short weeks after purchase, car began to shut off without warning. It's been almost 2 months and no car, no diagnosis, no reimbursement for almost $1000 in UBER costs back and forth to work, no support and not a soul who gives a damn at DriveTime. I have done everything they have asked me to do, 3rd authorized dealership, made my car payments, and yet they don't even have a record of my situation although I have contacted them so many times and explained my dire situation. My opinion - stay away from a company with NO ethics at all. I am writing this review because I am desperately trying to find some help and recourse in obtaining a dependable car and the refund of my transportation expenses.

WE WERE SOLD A CAR WITH MISSING PARTS!! When we took it for repairs we were told the wheel well liners were "cosmetic". One is held on with duct tape and the other is not even there. We were given a 30 day warranty and took the car for repairs within this time frame. CSR stated car was sold "as is". NEVER going to DriveTime again. Crooks.

I was car shopping everywhere. I had a car loan out already and the car was no good. I had got sold a lemon so I gave DriveTime a try and they said yes when everyone else said no. I got a like new very low mileage car I've had for 5 months now and I've had no issues. Thank you Drivetime.

I would like to share my experience with DriveTime of Glen Burnie, Maryland... Buyer beware. These people are incompetent and unprofessional individuals. Their error of listing the wrong VIN# on our temporary registration cost both me and my wife a days pay running around to get the issue corrected and also prevented me from starting a new position as scheduled. Drivetime listed the wrong VIN# on my temporary registration preventing me to get my issues at MVA resolved today to start my new position as scheduled. While they DID correct the problem, all they had to offer is that this was a human error mistake and we apologize. Well sir, as a Manager of my Company let me say that we take responsibility for our employees and make it right with the customer when there is an issue (what a concept, right). So, the I'm very sorry for your loss of time and money our error cost you is just completely unacceptable.

Went to DriveTime in Highland, IN on Saturday July 1st and initially I was pleased with the service and approval. I picked a car that had to sent from their Cicero location and left a small downpayment to hold the car until I could test drive it. I was told that the car would be at the Highland location on Monday July 3rd for me to test drive and I would be called to confirm. At 4 pm on Monday I called to confirm test drive appointment, as I had not received the call I was promised, and I was told my salesperson was busy with a customer and after being transferred was told the car was not there! I was told they would have it for me on Wednesday July 5th to test drive and that due to the holiday they didn't have anyone to go pick the car up! No call and no car.

I believe it is despicable to overcharge on used vehicles. My recent inquiry on a 2007 Jeep Commander with 110k miles resulted in a failed sale for Drive Time. Even in the best condition possible, the vehicle should not be priced no more than $11k, yet it was listed more than $15k. Corporate, please reconstruct your pricing tactics. People are not that desperate to purchase a vehicle $4k over-priced, in addition to taxes, fees, and interest. If your company's mission is to help people get into a vehicle and promote affordability, do it honestly and fairly. Remember, integrity is a critical component of a company's success.

We bought a car at DriveTime and was told after we made the first payment that we could set up our payments on a monthly installments... Well we found out that was a lie. On the 28 of June we was told if we didn't make 2 payments on Friday they would repo our car... We told them what the DriveTime said about the payments and they said that was not true that we had to make payments every 2 weeks. Now that isn't fair. My wife is the only one working because I have too many heath problems to list... starting with my heart and RA and high blood pressure and so on. We have a house payments and heath insurance and normal bills along with our 2 granddaughters we are raising... We need a one monthly payment or we won't make it like we told them at DriveTime in Charlotte NC. Buyer beware.

My husband and I are needing a new car, so he started the process with DriveTime. At first he was told we would have a down payment around $500. So today (June, 28, 2017) he started the ball rolling to buy us a new car. I get a call to confirm my information, and while on this call, I confirm that I am currently staying home with my kids.

Just a word of thanks to the CHRIS & THE DRIVETIME TEAM in Riverside, CA. Chris went over all the details of the purchase and when we got to finance, nothing was "hidden." We were able to ask questions and create "what if" scenarios with nothing unanswered. The approval was very quick and the downpayment and interest rate made the deal very attractive. We purchased the GPS, GAP COVERAGE and their EXTENDED WARRANTY, albeit a bit pricey, but when you consider car repairs and the possibility of having your car totaled by accident, it's worth the extra few bucks to have peace of mind.

I bought a vehicle from there on June 9th and as the salesman was showing us the car the cap to the brake fluid was missing so he went and got one then we test drove it and the car was dirty and smelled. When I asked if they were going to clean it the salesman got air freshener from his desk and sprayed the inside (really) then it was too late to clean it. The next day at the gas station the car wouldn't start and my husband looked under the hood and tapped on the box on the battery and then the lights flickered and I could start it again.

I'm reporting them to BBB. They are the WORST. Without any notification they REPO my brother's car. Before that when he had problems with the piece of junk car they didn't even help with the SO CALLED WARRANTY they have from PEP BOYS. They're RIP OFFS. Charge you DOUBLE for a car that's 10 yrs old.

I emailed back and forth with the customer service department at DriveTime before I went to their closest location since the closest location is an hour and a half away. I didn't want to waste my time or theirs and yet it seems as though that was the case anyway. I called the St. Louis DriveTime and explained my situation with regards to my finances and emails with the customer service department. He said to bring my info and my wife's info up there and we could get a minivan or SUV using both of our info. I was concerned since she had just purchased her car from DriveTime in February so I was surprised that she could qualify for another car again so soon but he said it would be fine and we needed a van. So we made the trek up there today. We had to get a special babysitter since my son has special needs; it's a big deal.

I bought a 2006 LaCrosse from DriveTime back in March 2016 and it was in the shop more than I had it. Motor started knocking 3000 miles later. Took two weeks to get it back then the muffler broke and put a hole in the gas tank. They then decided since the gas tank would be 900.00 they would flat bed it back and take what was paid toward another which was in July of 2016.

The prices are way too high and the customer service is way too pushy and harassing. They changed to another company for billing without notice. If you had auto pay with the original DriveTime your account was stopped and you had to re-register with the new billing, but they never notified you!! You found out when your credit score dropped because of these unorganized so-called car sharks. Better off getting a car from the newspaper or Craigslist. DriveTime absolutely sucks!!!

This is the first auto business I have encountered that does not promise everything to get you in the door and then hit you with a bunch of double talk. Customer service to this point has been great. Philip and Justin were a great help and got me into the vehicle I needed. I would definitely buy from DriveTime again.

Patricia was great, she was knowledgeable and very sweet. A few minor, but costly, issues I found with the car after my 5 miles was usually. Turns out there was 5 nails in the driver side back tire and the passenger side tire, fortunately no nails, needs to be replaced as well since upon closer look has sidewall issues and needs to be replaced very soon as well. It has obviously been driven on flat. The front tires are newer and in good shape, although they could use a balance. A few minor annoyances like the lack of floor mats are easy to overlook, but the half ** wax job wasn't immediately noticeable and a little harder to overlook as there is a slimy residue at the bottom of the rear hatch that clings to your hand if you make the mistake of closing the hatch by grabbing the outside of it, which is easier and more natural the using the handles on the inside meant for it.

We traveled from North Dakota to South Carolina to buy the perfect car and we could not be happier. The staff was amazing and the whole process was seamless. Thanks for a wonderful experience. We will be back for our next car purchase. Thanks Meechelle and everyone else that assisted us.

I came into DriveTime prepared with what I was looking for because I live in a city two hours away and I did not want to waste any time. I took a look at a few cars. I wish they were detailed and cleaned before and some cars did not even crack up because the battery had died I was told. But it took forever for the paperwork to go through and when I did the walk through I had noticed the front tire was low and I was told that air would be put in it and when it came back it had air in it. But when I got in the car the air pressure light was on. I was told that I have to ride in order for the system to recalibrate and I did ride all the way back home two hours and the light didn't go off. So my dada checked the pressure and it was 10 pounds lower than the specs. And one of my tail lights did not light up. This was my first car I have purchased for the lot. Just had higher expectations.

The salespeople were very friendly and helpful. They went out of their way to give us the best deal there, everything was explained several times in detail. I would recommend DriveTime to anyone looking to buy a new car. I would like to commend Garris in Temple store for all his help in our purchase.

The cleanliness of the vehicle was not good at all. Whoever cleans the vehicle don't do a good or adequate job. At least a good vacuum could have been done on the vehicle. In addition I am hearing a clicking in the engine and I feel that it will lead to trouble real soon.

I had an awesome experience at DriveTime. Jordan ** went above and beyond to get me a vehicle. It was the first time I bought one and he made it very pleasurable. He even sang and danced for us. It made me feel more relaxed and not as nervous as I was when I got there. Thanks to the whole team for being so nice!! Thank you DriveTime. I will definitely recommend them.

I had a very good experience with DriveTime. Amber helped me through the whole process and made sure she got me into the car I wanted. I would recommend DriveTime to all my friends and Family. DriveTime really is the best and hopefully when I need a new car I will choose DriveTime.

Excellent customer service! Christopher ** was very knowledgeable about the vehicles we look at. He also patient when it came to the decision process. Most dealers are not as patient and laid back as he was. He worked hard to help get what we wanted and in the car in a timely manner.

I walk in the door of DriveTime for the first time as was greeted and welcome by an agent name Mauve. She served me with the highest integrity and professionalism. My process went smoothly and timely. I would recommend anyone looking for a vehicle to go to DriveTime. Thank you Kayce for your hospitality and my choice of a great vehicle.

I had a wonderful experience. Thanks Marcus **. I was a little disappointed to learn that I would be responsible for my own property taxes and tag expenses. I assume it was because I purchased out of state. Otherwise, great experience.

I had a wonderful experience at DriveTime. Laura ** from the Mechanicsville Turnpike. Laura was great from beginning to end. I got the car that I wanted and am very happy. I would recommend DriveTime to anyone who is looking for a vehicle.

I had a wonderful experience. Everyone was helpful. I would gladly recommend anyone purchase their vehicle here. The employees made me feel comfortable with my decision on my purchase. I think the employees should continue with the wonderful job they're doing.

Everyone was courteous and professional. The only thing I was disappointed with was that they added warranty and gap insurance without asking me first or discussing with me until the last minute. Almost like I didn't have a choice. Other than that, I was happy with how fast the process was.

I went to DriveTime a few years ago to get a vehicle because of my bad credit, the process was seamless. I went back a week ago to discuss getting a new vehicle! The process was even more seamless and easy! I picked it out, the vehicle was moved to that store the next day and I had the down payment a few days later. I've found a place that will always have my business now!

I barely got acknowledgment when I walked through the door of DriveTime Houston NW Fwy dealer. When I finally did I was met by dealer Kelley **, who proceeded to ask me questions in the most condescending way. Almost like she was asking, "What do you want?" No smiles, not handshake, I mean the worst possible first impression I have ever encountered from any salesperson here on earth. I came to this specific DriveTime because I had done business there before and recently had a total loss and a check issued to me from my insurance, so I was ready to buy. Well I asked this woman about a specific car, she became annoyed and said, "What kind of THIS car?" I went back to my car to get my phone to Google exactly what car and she said, "I don't think we have any of those."

My experience with DriveTime was very good! There was a great selection of cars to choose from with the budget I had! Michelle was super helpful in finding the right vehicle for me. Thanks for getting me on the road!

The dealership on Broad Street in Columbus Ohio was great. I had been turned down by Jeff ** and Ricart ** even though they approved me online before I went. Total waste of my time and this was my last hope. Jerrell could not have worked harder to get me approved. The interest rates are high but if you have credit issues that is to be expected. I have read complaints from people who bought 10-year-old cars and had problems. What do you expect... it is a 10-year-old used car! I would recommend to anyone who is in need to go here and ask for Jerrell.

For weeks I checked online over and over looking for the right car. Finally found it in Mobile, called to make sure I could get the 2014 Chrysler 200 I feel in love with for the down payment approved online. Drove 2 hours, got there, loved the car, then was told I needed triple the down payment. Found and got another 200 for $100 more than the internet down payment, loved the car. Drove it home, had problems, called. Drove another 2 hours and had to settle for a car, not the make or model I was wanting. Very disappointed.

Selina ** was a pleasure to work with. She took the time and was very patient with me and my wife. We got the car we wanted and we are enjoying our new car. We would highly recommend DriveTime. Thank you very much.

The new car I purchased had and smelled like vomit. Then they couldn't refund my money back to my debit card. Now I have to wait for a check. This is ridiculous. I will be putting a review up about this experience. I won't be doing business with DriveTime again.

Mr. ** was extremely helpful and made everything so easy and he needs to get more money for how well he is. He explain everything to the T and we will be back to get another vehicle. THANKS AGAIN!!!! So if you guys are looking to get into a car this is the place to go and ask for ** he really great.