DriveTime Reviews

Susan ** was wonderful to work with. She was very professional and made the whole experience feel very smooth and quick. I felt like I was dealing with a family member. Even though we didn't have an appointment, She made us feel like we did and took care of us right away. Great customer service.

We worked with John, and he was amazing. He didn't make us feel pressured, answered all of our questions, and made the whole experience pleasurable. Within a couple of hours, we were driving away with a great car. Thank you, John!

We had a rough start with Jennifer from Downey and left there unhappy with our experience. We then got in the car on a rainy day and drove to West Covina where Jayson saved the day. He made the process easy, was pleasant to talk to and helped with everything. We are happy with our purchase and thankful for kind people. Thank you, Jayson!

Vincent was my salesman and he was awesome. Wasn’t pushy or try to get me into a vehicle I didn’t want or a payment I couldn’t afford. I would highly recommend him to anyone. I went to the Drivetime in Garland, Tx.

I had a great experience at DriveTime on N Shadeland. Everyone was great especially Bryan **! Thank you for your professionalism and dedication to making sure I had the car I wanted. I would highly recommend DriveTime for purchasing your next car.

My whole experience, from the time I walked in the door until I drove off the lot with my new car, was nothing short of phenomenal! I was dreading the car buying process, especially with my circumstances; however, DriveTime made it so much better. They were very quick and efficient and really worked with me to find the best car for me. The entire DriveTime team was very impressive and I will highly recommend to my family and friends. When I am again in the market for a car, DriveTime will be my first stop.

Had an amazing time there. I felt very welcomed. Good customer service??? Ms. Shannon assist me. She got me what I wanted for a fair price. I am happy I went to you guys. And the trade in I had Ms Shannon got me the best and lowest payment everrr!!! ✌️

My experience and Drivetime was actually pretty good. Decent cars although most of them with very high mileage, Great staff and good customer service. The only problem is if you finance a car through drivetime your interest rate is through the roof! I have been paying on a vehicle for 2 years and owe just as much as I originally financed it for!!! Good luck going to another dealership and trading your vehicle in because you will be way upside down! Oh, and you can't trade your vehicle in a drivetime either... They don't take trades if you will be upside down. And most dealerships won't give you anything for your high mileage vehicle. Once you're suckered into drivetime you are stuck there for an eternity... Paying on a vehicle that will eventually have too many miles on it and too costly to fix. My advice, find a different dealership.

My contact person was Jessica ** on Cassat Ave. She was very pleasant and professional. I really like her time management skills as that kept me from having to be there all day. The cars on that lot are all clean and presented like a new car would be. The manager Derric, was also very pleasant and I enjoyed my experience with the dealership. I am definitely going to recommend anyone looking for a car to see them.

At the age of 57 you can imagine how many cars I have purchased. DriveTime was fast, honest, and by far the easiest car transaction I have ever been a part of. Kurt ** in Tyler, TX. was honest and upfront about the entire procedure. Drove home the same day. Highly recommend.

I went to two or three places and they denied my daughter, who just turned 18 and have a good job because she didn’t have credit. DriveTime did an awesome job and helped her get what she wanted for her birthday.

Well I bought a truck from DriveTime in Winston Salem and it was very easy, but 3 days later my part of my muffler fell off and they would not cover the expense of the repairs and my Warranty department would not cover it either. My that muffler was rusted all the way to the motor. Who checks that. Plus I drove it a hundred miles and the oil needed changed, so I would think before you invest in a car or truck before I buy again from them.

Emeka ** worked with me on my first car purchase, and he was so professional, courteous and knowledgeable. He went extra mile. I love my car and all the help I received while in the process of choosing. I will recommend everyone I can. Thank you.

After what seemed to be a hassle-free transaction on December 24, 2018, we left the car lot with my daughter's new Chevrolet Cruze. Everyone was happy with the deal, including the sales manager. Payments were set up on automatic bank draft and were being on time every two weeks. On January 31, we received a phone call from the sales manager stating that DriveTime corporate could not verify my income and that we must return the vehicle. I am an owner/operator which means that I am self employed. I have a legal business and and plenty of verification as to my employment and income, including 1099 tax forms, check stubs, deposit slips etc. Bear in mind, all of this became an issue over a month after the signing of contracts.

Devin was the young man that assisted us with the purchase of our vehicle. Devin was great! No pressure, he was kind and knowledgeable and ready to help in every way. He made this very easy and pleasant. My wife and myself were comfortable at all times. The entire group of employees at DriveTime spoke with us and it was very comforting to both of us. He have told our children and friends, "If you need a car go to Drive Time."

My sales guy Jerome was very helpful and knowledgeable. Love love my car (2010 Lincoln MKT)! I had peace of mind buying from DriveTime with all the warranty I got. I didn’t think I would even get approved and I did. I would highly recommend DriveTime and Jerome. Thank you!

I have to say buying a car from your company has been my worst experience ever. I have had nothing but problems with my car and I only had it for 33 days when I started experiencing problems. I am going to make sure I let everyone I know not to buy a car from you. It's sad that you would sell a car with so many problems. I have a Kia Forte and it's only got 72 thousand miles on it. It is a 2012 and should not be having issues. It needs a crank sensor, a battery, and it may need a fuel pump.

Be prepared for a wait if they are busy, they'll get to you as soon as they can. My sales guy Marcus was great ! very serious and straight to the point, he walked me through everything and got me into the car that I wanted! Highly recommend this place!

My wife and I have been looking for a car so we schedule a appointment and from the very beginning the salesman was very helpful. It took longer than expected but in the end I was just very pleased with the results and all the people who were there was nice. I will recommend them to my friend in fact I did. Thank you DT.

It took a little longer than expected, but everyone was nice and very helpful! Neil was our sales person and he made everything very easy to understand! Now, I have a 2016 Ford Fusion and I’m very happy with my purchase.

Great job. Loved the service and helping out. With the new car. Justin was great in listening to the need and want and what we càn spend, and what we were looking for in a car and what it should drive. Also knew a lot about the cars he was selling.

Rita helped me with my vehicle purchase and she was beyond amazing. She made the process quick and easy. She was extremely informative and friendly. I would recommend DriveTime to all my friends and family, especially if they have an opportunity to work with her.

My salesperson Mr ** was very pleasant and well organized. He took his time explaining every step and detailed about the vehicle we were purchasing. I would recommend my friends to DriveTime. I really enjoyed my Volkswagen Passat limited edition 2015.

This was my first experience at DriveTime. Really wasn't sure what to expect. Got there 1.5 hours before they closed. I was greeted by Brian who couldn't have been nicer. I picked out a few cars. He quickly printed what my down payments would be and monthly cost for each one. Could not have been easier! I came back the following day with my insurance and met with Matt, who is also exceptional, I absolutely will be telling people about my experience and how awesome DriveTime in their Clearwater employees are. They also offered a GREAT plan where I pay an additional amount to include major repairs at only $100 out of pocket deductible. Couldn't be happier.

Came in just to look around for my family next new car... Finding this location very helpful with everything. It's been a long time to see car company being honest with what you purchase or wanting... This place has a great customer service. A young man name Christopher **... was great to work with. In my family getting a car he was straight up with everything there was to know about this car that I had picked out. I really appreciate this guy. Took time to do great work with me on my visit here.

I gave DriveTime a try because a very persistent salesman named Emmanuel. I schedule a meeting with him for 2/07/2019. Prior to the meeting we discussed my employment, income and downpayment options. I sent over my information that was requested of me which was driver’s license, proof of income, residency and bank statements. I explained to Emmanuel that I currently did not have a vehicle and that I would have to Uber to DriveTime so please approve me before I come. I was told that I was already approved and all I need to do is come in. I scheduled my Uber and arrived at DriveTime at 2:06pm.

My vehicle (Dodge Durango) had to be towed less than 24hrs after I bought it. I have been without a car since Saturday. I am not happy with this situation. I am going through the warranty protocol. The Vehicle now needs to be towed to another authorized repair location.

Happy about time it takes to buy a car however the car is dirty, wasn't vacuumed or washed. Also gas was not full which I thought was normal. Salesman was nice, didn't know details but got us answers. Love the popcorn.

At the beginning, it seemed like Bracy was put off with the fact that I brought a mechanic to check out vehicles. Then every time I saw him he had something he was eating. In the end, we got the vehicle we wanted. Rod was incredibly helpful. Thank you.

Kevin ** and LaToya ** at the Savannah Ga location were incredibly helpful. They made this buying experience completely comfortable and easy. Everyone at the dealership was so welcoming and hospitable!! When it's time to make another car purchase, we will return to this location!

I had done a precheck online to see if I was able to get a vehicle, in which received a call from Andrew to set up a day for me to come in to the office. Andrew made the process so much easier. Very happy with my contract and with my SUV. Thank you.

The employees were wonderful and helpful. They were very knowledgeable and answered all my questions. They had a large inventory of various cars to chose from. The only bad thing I would say is that it took almost 4 hours to buy a car. Way too long.

This was the first time I purchased a car by myself and Lulu made my experience easy and I appreciate her. I will definitely use drive time again. I will also be recommending all my friends to go see her!

I recently wrote a glowing review for DriveTime - BUT AM RETRACTING IT!!! I didn't realize that once you receive the keys and copy of signed contract, it is not really over!!! I purchased a car from them this past weekend. I SIGNED the contracts etc. I was given car and keys. I was told I would NOT have to return until it was time to trade license plates. I received a frantic call only a day or so later "told" they needed me to travel back to the office immediately, as if I didn't work! Salesperson did not want to take no for an answer. This sounded like a VERY URGENT matter. The previous friendly treatment I had received from him during my purchase, had completely changed. I was treated like I had done something wrong or owed money on the car! They want me to come down to the office to "REDO ALL" of the paperwork.

Jordyn was wonderful. It took me a few months from the time that I first came in to finally buy a vehicle. She was always very helpful but not pushy. She explained everything to me. She made sure that my vehicle was ready and took me out for a second test drive. The whole process was very easy. I loved the ease of looking at vehicles on the website. I liked being able to reserve the vehicle. I liked the transparency of the vehicle history. I would definitely buy from Drivetime again and recommend this dealership.

Alex and associates were friendly and so helpful in this purchase. Easiest vehicle I ever bought. Just what I needed. I didn't spend much time at DriveTime either. He went over the entire vehicle with me, making sure it all worked before leaving DriveTime.

The whole process was super quick and easy! Maurice was great to work with. I love my new car! I would highly recommend DriveTime to my friends and family. Easy qualifying online and he already knew what I wanted so he had some options for me to chose from.

Omar my salesperson was amazing. He showed great customer service and I was blown away by the service I received. He went beyond to make sure we received a car that we liked. I couldn't have asked for a better experience.

Sergio was polite and very knowledgeable about what he was selling. He took interest in what was important to me. The whole experience was a little overwhelming for me but they made it a lot easier for me. Thank you.

I just purchased a Car from Drive Time on South Blvd. I had the GREAT pleasure of working with Laval in finding the right vehicle for me. He was such a pleasure. He made what had been painful at other places during my search for a vehicle, a very pleasurable experience in the end at DriveTime! He was very knowledgeable, helpful and personable during the process of getting the vehicle. Even the two time I came and did not make a decision, he was never pushy or upset. I received a follow-up call during my time going through the process and it was also a pleasure. I would definitely recommend people to go to Drive Time!

2012 GMC Terrain - My husband and I had met Rita ** when she walked half way across the lot on a cold, windy and wet day to see if she could help us. At that time, we were just looking and she gave me her business card and let us continue. Two weeks later we had several vehicles we wanted to drive so we go back and Rita walked up to up again. She put no pressure on us. We got what we wanted. She is such a likeable person. She did her job with no hassles to us. I would definitely buy from her again.

I will come back to purchase another vehicle from you guys. Your employees are so helpful and kind. You have nice trucks and cars. I think you guys are doing a wonderful job. I will tell everyone I know where I'm purchasing my truck from and how well I was taken care of.

Very friendly, courteous, helpful, upfront and forward with all details. Very explanatory. And John was very helpful, prompt, courteous. Wonderful experience. Couldn't ask for better people to be going thru this experience with. Would return for future vehicle purchase if needed. Would definitely refer DriveTime to friends in need of a vehicle. Thanks Guys.

Everything went well. Much quicker than I thought. The prices was very simple, plans and choices was good. Salesman was very knowledgeable of the product and process. I would recommend it to anyone and would keep me updated on any updates.

St. Peters location - On Monday we made an appointment to come in and test drive a van on Thursday afternoon. Devin said he would have the van there in plenty of time for us to test drive it... We arrived at 1 p.m. Devin was not even working that day and the van had not been brought in from the Lindbergh dealership for our appointment. Oddly enough I received a text at 9 am reminding me of our "appointment". What a joke. Another salesperson said "We can get the van here in a few hours." We already waited four days. We purchased our new van elsewhere.

We worked with Erica at DriveTime of Ocala. She was amazing. Me and my Fiancee needed a car within our budget that would be safe for our son who will be born soon and she made a miracle happen. Not only did we get an amazing car within the budget we had, but we were also able to get insurance we could afford and a car that was also almost brand new. She did an amazing job of making me and him feel less nervous since this is our first time buying a vehicle and we were very scared of being taken advantage of. Drivetime did a fantastic job of taking the stress out of the process and made us feel secure in our choice. I would recommend this service to anyone in need of a car.

I would recommend Drive Time to a lot of my friends and family. They work you. If u dont believe in miracles well here you. I got my car from van nuy and the staff there was very helpful treated me like family.

We went into the dealership looking to trade in our SUV which was a gas guzzler and not reliable by any means. We looked through so many choices and finally with the "amazing" recommendation of the salesman stating that the 2016 Dodge Caravan we settled on would be the best family car for us. It gonna be reliable and stay with our family for years and years to come age said.

We had a great experience at Drivetime. Our sales associate Paul ** made the process very smooth from start to finish. He even washed our new truck himself for us! We will definitely recommend Drivetime to our friends and family.

Salesman Jerome ** is a wonderful asset to the company. He made the transaction easy and calmed my nerves due to the back and forth with the finance department. It was somewhat of a hassle and nerve-racking for them to confirm what was needed for my LLC, but in the end it was worth it. I would recommend this dealership due to the speed of the process and salesmanship.

He was amazing to work with, very knowledgeable and patient. He made sure I left the lot with the car I loved. This is my second purchase from DriveTime and you guys never cease to amaze me. Thank you again for your excellent customer service. Sincerely, a customer for life.

From the moment I arrived I was greeted by a salesman (Sergio **) at the door. Kinda had a SUV in mind. Was looking for a second vehicle for my wife. From that point I was in and out in 3hrs and was never pressured during process by sales team. Very relaxed process. Test drove the SUV I had seen online and ended up purchasing it. My salesman was very knowledgeable and presented all details in a professional manner to me. Was introduced to the sales manager who also was polite and professional. For someone who use to be in new car sales, this was a wonderful experience. I drove 80 miles to visit them. Would definitely recommend anyone in the Knoxville area to consider checking DriveTime out.

Customer service was great. Car runs great. Everyone at DriveTime treated me well. Would definitely send some people to buy from there. Will definitely be buying a new car there again. Thank you for the experience.

Jasper was super helpful. I enjoyed this experience. So happy with my new ride. Already recommended to my sister. I know that she will get all the help she needs. Especially if she goes to Jasper. I can't say it enough how much he helped me understand everything I needed to know.

I purchased a car from the Mobile location in October of 2017. I’ve had a great experience with DriveTime/Bridgecrest (their finance company). The car buying experience was easy, and the finance company will work with you if unfortunate situations arise. Since the website gives you the amount of your down payment, I was able to plan for my purchase. I also like that I was able to get a late model car with low miles for an affordable price.

Mrs. ** and her staff did an excellent job with helping me with my process. It was easy, painless and not too bad of a buying process. It was actually the best car buying experience ever, thanks again to DriveTime and their staff.

I am a single mother with poor credit. I heard about DriveTime and how they will help and finance anyone. First I had a extremely high interest which I knew I would. I was ok with that at least until I could build my credit through them. So the interest wasn’t as much of an issue. Well at DriveTime you make two car payments a month. That was the second downfall. Still I got past that. Even though I had a bad feeling I thought this is this best I can do because of my credit.

My experience at the West Palm Beach DriveTime was nothing but amazing. They give you options and make you feel in control. This definitely isn’t your typical car sales place. Paolo ** provided amazing service. I’m highly satisfied with my new car.

Staff was very accommodating and helpful. They also took into consideration what I was looking for as well as my budget needs. The vehicle I purchased was in brand new conditions and drives great. I would definitely recommend to others.

Fast sale and good 2016 Dodge van. I was just upset when ask about a small dent and scratch by tail light and was told could not be fixed by salesman that’s why I gave a three star. But everything is good so far.

I bought one car from Owings Mills. It was great. It was totaled, bought another, not so great. It has warning lights on the dash, low air in tires, no gas and an open recall. I want to know how to remedy these issues, if anything.

Not have been purchased me a 2017 Kia Soul from the DriveTime in Salem Virginia and the salesmen stated between West Virginia and Virginia DMV to see if my tags had arrived yet through the mail and if they had lived that they would reissue me a set of 30-day tags for another month until my tags. Well let him hold. They never called me. Me being a busy business owner forgot and got pulled over for expired tags and got a ticket for $160 Blackhawk DriveTime while I'm sitting there with the officer and they stated to me that there was no such thing said to me and that they didn't believe that their sales representative state that they would send me out and I get a phone call from DriveTime and they told me that they're going to look into it.

I was taken care of by Reginald ** at the Marietta, Georgia location and he was beyond amazing. I have never had such a painless and enjoyable car buying experience until now. He explained everything in detail to me and before we did anything he simply asked me what I wanted and he more than provided that. I will definitely be recommending him to anyone I know that is looking for a vehicle.

I have financed a truck from DriveTime for 2 years now and in that 2 years I have only driven it 5 times. The truck has been in the shop more than I have driven it. The extra warranty I purchased isn't worth the paper it is written on, doesn't pay for anything and I tried to get help from, this company and no one would help. Now I have a truck I cannot drive nor trade, too much equity because they have overpriced their vehicles. So I have to finish paying off the loan and all it's doing now is collecting dust in the driveway. I would not recommend this place to no one. False advertisement.

Bought 15 Buick Enclave. Jacob made this the most easiest experience at buying a car!! Knoxville DriveTime is the best!! I was super impressed by the time frame. I had not planned on a purchase for at least a few more months, however the selection of cars available is amazing!

Was disappointed I couldn't get the car I wanted but DriveTime helped me see my car was just as good. I love my first car. It looks great and I enjoyed the time spent at DriveTime looking for it. Giovanni ** helped me look for my car and he is great! I recommend working with him when you go. I know I'll be looking for him for my next car!

Evan was very patient and helpful. He even was accommodating to my son. He treated me like I mattered and I was important. I would recommend DriveTime and Evan to anyone looking for a car. The whole process was so much easier than my last car purchase.

Amber and the whole team were great. They guided me through the whole process making it enjoyable and easy. Will definitely recommend them to everyone. I love my car and have already had several people compliment me on it. Most people say they thought it was a new car. Thanks for a great car buying experience.

I purchased a 2014 Ford Escape from a Phoenix AZ location - Just after the 30 warranty expired the transmission had problems, major problems. Was replaced and the repairs that weren't covered by the extended warranty were picked up by DriveTime. It took 3 weeks for the shop they recommended to do the work. Car was in worse condition than before we took it in. Same problems as before plus now it runs horribly and the heater doesn't work. Out an additional 800$ on a rental plus the payments I made still. Now NO car and no rental. Was not worried about the payment, even though high I thought I was getting a decent car. Would have been better off just buying actual lemons instead of this car, at least I could of had lemonade to drink while I am walking.

DriveTime blew all the stereotypes about car salesmen out of the water. They weren't too pushy, were direct and gave me great advice. The price for an almost-brand new truck was amazing and I am very happy with it. It was a great experience and would definitely recommend them to others. Tracy was great, and I would recommend him.

Bought a car on 1/3/19 and the next day the transmission blew while driving it!! Was told I would be put through to the Maintenance group to have it fixed. I said absolutely not because I hadn’t even had the car 24 hours. Put through to manager, he stayed until the tow truck brought us to the dealership and he put me in a different car. Just pissed because I had just filled the old car up with a full tank of gas and everything.

Bought a 2016 Nissan Versa from Tallahassee FL location. With 200 miles left in 30 day warranty "Check Engine" light came on. Mechanic read the code and said it was a stored hard code and someone erased it so it wouldn't be seen. Hmm salesman said all cars are checked over real good including any check engine light codes so could they have erased it instead of fixing it? Now 145 miles past the warranty car will no longer run. Haven't even made first payment and car already is junk. Can't even drive it. Run as far as you can from these people. Do your research.

DRIVETIME was the most exceptional car buying experience I've ever undertaken, and I wish every buyer in the world was treated to this level of customer service standard, respect, and fairness when purchasing or shopping the business market for an automobile... PERIOD!

Grant is amazing and the management team was a tremendous help and support in purchasing my vehicle, Grant faced a couple of hurdles in ensuring I drove away in the card I wanted, but he made it happen. I appreciate his commitment to customer service.

BUYERS BEWARE!!! I recently purchased a car at DriveTime in Columbus, Ohio. The actual buying experience was great, the person who helped me was very nice and worked with me to get me a car. A few days after driving it I noticed it pulling to the right, I had a 30 day warranty with SilverRock so I took it to a place in their network for an alignment. The dealership I took it to informed me that I had 3 bad tires, needed an alignment and the battery tested extremely low. They called in the claim and were told the battery and alignment are covered but not the tires.

Gavin was an awesome salesman and he worked really hard to find something that could suit my needs. He was patient and knowledgeable. My interest rate was really high bc of my credit, but he made me feel good about my purchase.

We are very pleased with our purchase. We are also very pleased with our customer service experience. Michael ** was a phenomenal person to deal with. He was down to earth, and listened to our wants and got us into a vehicle.

I really like the good customer service at the Olathe DriveTime location. We were very satisfied. They took time and went over every detail of any question I had. They listened to my wants and needs as far as a new car. Even offered options that best fit what I was looking for. I felt very comfortable in this investment. I am so glad I had this experience.

I bought a 2014 Jeep Patriot. They did hold it for 2 weeks till I came up with the $500. Then when I went to pick it up there was a totally new guy that sold me the vehicle. I purchased the GPS and it said the battery was low so all he said was driver's little bit and then call warranty company. The same day CenturyLink was down so they gave me a 3-day temporary plate so I went back 4 days later not knowing that he emailed me replacement plate because you never gave me a call. And I live 45 miles away.

Awesome customer service! We bought just what we wanted just how we wanted with no pressure and with payments affordable to us! We love our vehicle! It is awesome! DriveTime in Chandler, AZ is the best! Their cars are clean, shiny, and eye catching! We made an appointment and were seen at our appointment time! No extra sitting and waiting. We enjoyed the whole process and out of the last 4 vehicles we've purchased, I can't honestly say that I enjoyed the whole process. Thank you Amber, Andrew, and Mo. Also the people at the Drivetime in Glendale were nice too. We Thank you for starting our buying process.

Everyone was awesome all the way to the beginning when I did my app online. I received a call from the Lafayette rd location. Do not remember the CSR that called me immediately after I submitted my app. She was very polite and helpful. We showed up to shadeland ave. And the wait was long but worth it, we were shown cars while we waited for a salesman to be freed up, like I said everyone was kind and courteous and Bryon and Nicholas were very helpful in assisting us in driving home in our new vehicle even stayed late to ensure we had everything we needed, thanks Bryon. We know you are commission, but you and Nick's effort in making sure we drove home in a new car doesn't go unnoticed. Thanks guys... We will recommend DriveTime to our family and friends.

We love our 2010 traverse. Connor was a huge help in getting us into our suv. My wife has wanted a traverse for sometime now. It I am happy that Connor could help me make her happy. She is enjoying it a great deal. She is actually driving again. I bet she put 100 miles on it in just the first 24 hours. She has even cried a little because she has it and of course because I traded my pickup to get it for her. I will recommend anyone to come see Connor or anyone at drivetime to by a vehicle. Again to drivetime and especially Connor thank you for your help in the purchase of our traverse

Went to look at a car at the S. Decatur DriveTime in Las Vegas. We were looking at a hybrid. For some reason, the battery was dead. The sales rep took quite a while in trying to unlatch the hood. After approx 10 min, I went in to tell the manager. He was sitting at the counter working on the computer. When I told him of the problem he informed me that he was writing a sale, and all of his help were busy. Needless to say we thanked the sales rep and left. I was shocked at the attitude of the manager. I guess the $20, 000 car we were looking at wasn't any big deal. I would definitely not recommend this car dealership.

The people were very nice, and I appreciate a fresh start, because I have been through hell the last few years. But 13 hours. They just kept telling me he will be in in an hour to an hour and a half with van. I waited all day. As I said the people were great. Someone from other dealer should have been sent up with van and taken back something from this lot. To have a salesman go over 3 hours from here to pick it up and bring it back while a customer sits there all those hours is insane.

The process was simple and upfront. No haggle and nothing was forced. Smooth and easy. The experience was made to be easy and I feel great about my purchase. Everyone was so professional and kind. From the gentleman who took the deposit to the few people I made contact with upon arrival. They offered popcorn and water. Thanks South (Salesman).

This was a very bad experience for me. Long story short original vehicle I wanted to purchase would not start and the vehicle I left the lot with the transmission was slipping. I ended up returning that vehicle. Low down payment but very high interest rate. You will pay for 3 vehicles by the end of loan cycle. Think twice before going here. Out of desperation and a convenient low down payment!!!

Had an awesome experience with Dorrell. Just wish he followed through with what was said... He said he was going to provide the phone number of a person that could do duplicate keys especially when I purchased a vehicle with only one key with no spare. Would make a better customer experience.

They were fast and accurate and friendly and the best car buying experience I have ever had. I will definitely be coming back in the future to purchase more cars. I will be sending all my friends and family there.

My in store experience was amazing. My customer service representative Mrs. ** was very helpful, she explained everything so thoroughly, and she was very kind and sweet. My after the store experience when I drove my car off the lot, I realized my floor mats were missing (the ones that were in the car in the back seat did fit my car). I was told my car had Bluetooth capability (it didn’t), and lastly my car manual wasn’t for my car. Overall, I would have two different ratings.

My first time at DriveTime, before I went I was really not looking forward to another long drawn out day just to be sent home empty handed. My first assumption was, this is all too good to be true, especially for a person with less than perfect credit. As soon as my husband and I walked in we were greeted as if we were millionaires. Mack and Jeremy were very nice. Mack actually started our process, I handed him my 3 required documents and that was it. Within just a few minutes he was back at our table, he did not have what we wanted but we did find what we were looking over the internet. Once I told him, "Yes we would take it," he was on the making arrangements to pick it up in Kingwood. It was already after lunch but he did not care, he sent someone right away to make that long trip and bring it back the same day. They stayed open late just so we could get the truck the same day. They were until almost ten p.m. just to satisfy us a customer.

My husband and I came to DriveTime in Downey. Both salesman that assisted us were decent, which validated me giving you guys one star. The following day my mother was admitted into the hospital so we didn’t really get a chance to drive the car until Thursday. Thursday we noticed the brakes were bad. Took it into one of the repair shops in their network who informed me that it would take at least 3 hours seeing as they must complete a full inspection of the vehicle. They performed the repairs and now today is Sunday and still the brakes are NO GOOD! DriveTime is closed today, tomorrow is Christmas Eve and they will be closed until January 7th according to one of their salesman.

David in Tallahassee was very helpful and polite and helped me get into the vehicle I wanted. The SUV I purchased runs great and it was a pleasant experience all the way around. I will definitely recommend Tallahassee DriveTime to anyone else looking for a vehicle.

DriveTime is awesome but very thorough when it comes to paperwork. The process can take some time but it's worth it in the end. I had a great experience and hope that if anyone is thinking about using DriveTime remember that it is an investment.

It was a true great car buying experience and our salesperson Derrick ** was the best. I would recommend him to anyone. He was very friendly and honest and helped us look for what we were wanting drivetime is the best.

The description of DriveTime says affordable payments. That's a joke. My online pre-qualification said I was approved for $0 down payment. This applies only to certain vehicles. Found one I was interested in that would have been $250 down. Asking price was $13,395. Payments were going to be $218 every two weeks for five years. That comes up to $28,340. I'm baffled at how people can give such great reviews after paying double the asking price on used vehicles.

It was a smooth fast process. Kyle was excellent and very honest and helpful. Called ahead and did not have to wait when we got there. Will definitely return when needing another vehicle. Highly recommend DriveTime, Dixie Highway in Fairfield. Love our Kia Sonata.

My salesman Daniel did a good job. Kelly who processed my paperwork was fantastic. There was an alignment issue after the first test drive. I was told it got aligned before my second test drive. It was the same. I was told it would not be addressed and could be shown another car. Unfortunate.

Matthew ** really went the extra mile to make my first experience purchasing a vehicle go smooth and not pressured into anything. He took his time to help me get the best deal possible. My whole experience was great! I would definitely recommend, the whole atmosphere is amazing.

This is the first time I haven't felt like I was being pushed into a sale. Kris was so good, knowledgeable and patient. I drove out of there with a great deal and one that I can ultimately afford. When you go into DriveTime please go in there with a few options. Do some Research on the vehicle that are in your bust and the process will go so much better and faster.

I bought a 2010 Chevrolet Traverse and for the most part it was a decent experience but kept being lied to when car was being delivered and ultimately made me late to a family gathering. The car was 1.5 hours late from when they said it would be there.

We had a great experience working with Maura and the whole team at DriveTime Norfolk! They identified a minor problem with the vehicle before purchase and had it fixed that day. It was my best car buying experience ever! We will definitely be back.

One of the easiest car buying experiences but also one of the quietest, sales agent barely spoke a word but the buying was the easiest, was a great purchase and a great deal on the car with pretty low miles too.

The service at DriveTime was great. This is the 2nd vehicle that I have purchased from drivetime. My only complaint is that they don't fill the vehicle with gasoline when you purchase it. Other than that the service is great.

I had a great experience at DriveTime in Lauderdale Lakes. The Sales Manager Nicole ** was very prompt in greeting me and assisting me with my purchase. She made the entire experience very pleasant and she assured she was there to do what was best for and she did. Along with Thomas and Henry, I really had the best experience.

Luis, Jan, and Felix was FREAKING amazing. Thank you again for all their hard work and determination in making me happy. I have referred a few people that will be just as happy as I am. #drivetimeOBT. Happy Holidays.

Nothing but awesome!!! From Steven, to Remi, to Kamar to Chris, and last but not least, the rest the DriveTime family in Union City!!! Customer Service was the bomb and so was their determination and dedication to get me in a vehicle!!! They went above and beyond!!! Thanks to all of you at Union City DriveTime!!!

The employees at Huntsville DriveTime are wonderful. They went out of their way to get the vehicle I needed. I drove the vehicle off the lot and the problems started. The engine kept shutting off. Took car back. They sent car to repair shop. Repair shop said engine needs to be replaced. I told them that I wanted my money back as I had not had the car 24 hours and gave them a big deposit all in cash. They took the vehicle and did paperwork where it was turned back into them and sent the vehicle to the repair shop to get it fixed. I was told that they couldn't issue my deposit that I had to wait for a check to be sent. How long does this process take.

Found the car I wanted on the website. Set an appointment date and time. Within one hour of arriving at the dealership I had: Made application, received financing and purchased the car. The salesman could not be more accommodating. I work for one of the top three luxury dealerships brands and we could not have done it any better.

We purchased a GMC from Alex ** in Bedford. While buying the car, Alex mentioned that if there was anything wrong with the car he was positive the warranty company would cover it. Was that an indication that something was already known about this vehicle? We even had the vehicle inspected within the timeframe but those things must have been hidden to sell the car.

Salesman would not take the time to verify factory warranty. Tried to sell me a new car with peeling paint and water leaks. Would not let me have the car checked out without buying it first. Sales people were rude and need training in customer service skills. Terrible customer service in Mobile, Alabama. Stay away from this place. It’s run like a shady small time dealership.

I bought my car 2 weeks ago & they are holding me up at the DMV selling my old car to a friend because of the vehicle registration. And I called them 12-7-2018 & they were very rude & smart mouth to me & the DMV employee.

Had a very pleasurable experience from the initial greeting all the way through the final paperwork and transfer of keys. Met every expectation and went out of their way to make sure I had a thorough understanding of the whole process and knew what I was getting into. Gave me many options and did not pressure me into anything I did not want. These guys were all 10/10 when it came to providing an exceptional level of service and would not only recommend this DriveTime to others, but have already done so. And I know where to go the next time I need a car as well.

The buying process was super easy. The salesman knew just what I wanted right away. He showed me the right car for me first one up. The paperwork didn't take all day and was relatively simple. I would highly recommend Drive Time to anyone who needs a new vehicle.

I had a wonderful experience the year of the gentleman that helped me. He was very good. Number five stars. Thank you. What's that for the staff was very wonderful. They helped me out a lot. They worked with me so I was able to drive out the same day.

I loved my whole experience when it came to buying my car. Didn’t get the car that I originally went there for but I left with a car that I am in love with. If anyone is in the market to buy a car I will refer them to DriveTime.

Took too long for paperwork. Tried to hide additional fees we did not know about such as financing warranty for next five years that expires in 50 thousand miles. Would have paid additional $10,000.00 plus in finance fees bringing total car value from $13095.00 to over $35900.00 plus. Also hid additional fees to finance additional $1500 on top of car price. What was that? Not to happy. First time I dealt with drive time. Probably will be the last. Only put half tank of gas in it. Could have at least washed and detailed it with a full tank of gas. Also could have reduced the price a thousand or two thousand dollars for all the trouble. Going back and forth and the charges me double the down payment. They corrected that but now I have to wait for the bank to update and credit my account.

Sales team neglected to tell about cost of powertrain warranties. Then adds the cost in finance, resulting in over 12,000 extra cost towards the vehicles price. The sale of the vehicle was 13,000 and change. First price with finance added resulting in a 36,000 dollar cost. Wow, really??? Then wanting to set up payment in order for us to fail.

Luis ** was excellent, he was patient and well educated in the vehicles. He helped me for a week to pick the best car for me and my budget. Was diligent and answered all my questions and phone calls. He was active in finding that right car for me on a daily basis. I also want to give a special thanks to the women sitting behind him. I don't remember her name but she was very helpful in closing this buy. Thanks for all your efforts. God bless.

The dealer was very nice and very friendly and helpful. He took his time. Didn’t rush me or force into anything I didn’t want. He went over all warranties and the Gap and gps throughout. He made sure I got the vehicle that best suited me and my family.

When I walked inside I was immediately acknowledged. I was explained everything even down to the information on the car. Thank you for having an amazing sales consultant. VH was amazing and very knowledgeable in his job. I am enjoying my new car for my birthday.

I had a great experience at DriveTime. As soon as I walked in, everyone was so friendly and welcoming. The entire experience was completely hassle free compared to other dealerships. Staff was so helpful! I’d definitely recommend them to friends and family. I’ll never go anywhere else to purchase a vehicle.

My sales person was Melissa ** - Conyers, GA location. She was so helpful, reassuring, and kind during the entire process. She went the extra mile more times than I can count and made me feel comfortable which I appreciate, because car buying can tend to be a stressful experience. Melissa got me into a better car than I would have ever expected and at a lower payment as well. Not only did she do that, but she gave me real and honest advice about my choices! I may not have purchased the car if not for her, so let's all applaud her exceptional customer service and dedication to excellent customer support as well.

We purchased an awesome 2013 Chevrolet Malibu fully loaded. Mr. ** was amazing and very knowledgeable about the business and his customer service was impeccable. He should would be a great franchise owner. I purchased and paid off a Fiat for my daughter in 2016. We had to upgrade. But my loyalty is with DriveTime.

My experience was excellent! Mike made my experience super easy. The online process made my life so much easier. The only complaint I have is that my oil/inspection light is on. Just would like to know when the last oil change was done on my car. Thank you.

My SR was Adam ** and he was great! He made the whole experience very nice. Very detail oriented, professional, and kept the whole process very entertaining. The only thing I didn't like was the wait time, other than that, I will be recommending your company

I purchased a Nissan Murano in 2013 for 13,200.00. The first 6 weeks of owning the car, problems started. The car was cutting off in traffic and I became afraid for my own safety. Since I purchased the extended warranty, which means any problems would be covered, right. Wrong, after contacting DriveTime, I was instructed to take the car to a specific mechanic to determine the issue. The coils were bad and needed to be replaced. Warranty company decided this is not covered and I had to pay out of pocket. Not having the funds, I arranged to pick my car up and wait until I had the funds for the repairs. The mechanical company charged me 130.00 for the evaluation. Being on a fixed income I paid the money, took my car home and saved up the money for repair.

I had the best car buying experience at your Marlow Heights location. My salesperson was Roy ** and he was very patient and extremely thorough with me. I purchased a 2013 Chrysler 200 and the cost and my down payment were right aligned with my budget. The customer service from my sales person and the manager was phenomenal.

Words can not explain how comfortable I was with Andy. He provide options, great advice, and perfect pricing for vehicles I was into. The process was painless, I didn't feel like I was the same like everyone else but I had his undivided attention.

Charles was a great dealer. He got me just what I wanted and I was very satisfied!!! I love my new car, the way it drives. Did not have any trouble with putting me in something. This place just satisfied my every need!!!!

A big thank you to Jerome and Evyan ** on theyir exceptional customer service and professionalism. They were both patient and insightful making me and my family believe that we made the best choice possible. Will buy from them again soon.

This is my second vehicle I've bought here and both time was the best experience I've had at a car dealer. I'd like to thank Jorel and Ben for their help and for answering my questions. Will definitely buy another car here again.

My visit with the St. Charles DriveTime in Missouri was exceptional! From impeccable service to knowledge about the cars to showing you every detail about the car before you buy. I would highly recommend if you are in the market for a vehicle to check out DriveTime first! They had a super friendly staff, a very clean area of business, and were very helpful in getting just the car I wanted. If I ever do decide to get out of my new Hyundai Elantra, I do believe I will be going back to DriveTime. And I personally strongly suggest the St. Charles location! Eddie was a great sales associate!

Awesome experience! Very honest and professional. Great customer service. Would recommend to a friend, actually I already have. Great selection of vehicles to choose from, they work with you for down payments, work quickly. I would definitely recommend to more friends.

Rip offed!!! Do not buy a car there! They charged me full price of new car cost on a 9 year old car!!! I paid over $16,000 on my 2010 Buick Enclave and they still wanted $21,000 left on payments! They just repo my car.

Hey this is William **. I just recently came to DriveTime and financed a 2015 Chevrolet Cruze. I personally have only driven the car 3 times, a few underlining issues that are leaving me displeased with the vehicle I obtained from DriveTime. 1. Cigarette burn holes in seats and head liner. The pictures online shows clearly no holes which indicates the car has been heavily smoked in and I've tried masking the odor of smoke. I have photos of the driver seat on the same day of financing showing a fabric patch was used to "cover up" the hole and I still have the fabric patch for proof if needed.

DriveTime definitely takes the hassle out of buying a vehicle. Our salesman Jonathan (JP) went above and beyond to make our experience exceptional. We could not be more pleased and will definitely be lifetime customers. At DriveTime they break everything down to where you can understand everything about the vehicle and financial procedures. They make sure you are comfortable with everything going on and do not try and push you into something you do not want. Again we could not be more pleased with the whole experience.

I had an amazing experience at drivetime! Sarah was great!! It was a little long of a process but she made the whole thing worth it! I am so happy with my new car! Great down payment and reasonable bi weekly payments!

I love it. The Salesperson was amazing. He was well organized, helped me through the process and supported me when I was ready to cry... I appreciate Mr. ** and the time he took to walk me through it all. He is a blessing and I pray he is feeling better...

Fast and Easy. No hassle straight to the deal car salesman. Awesome experience. This dealership would be strongly recommended and to be able to purchase a vehicle in under 2 hours is usually unheard of but it happened at DriveTime. Love it.

One day after getting my new car the oil light came on and a few days after the filter light. My car is a 2012 with 78,900 mi, so I was upset to see any lights on. I called Bridgecrest to inform them of the situation and was transferred to DriveTime because oil changes are NOT covered under warranty. The customer relations department was great with contacting the insurance provider to inform them to cover anything wrong with the car for that service. Long story short I received a free oil change and filter. Pricing-I expected a higher interest rate since I'm a first time financer, but I'm almost paying 32,000 dollars for a 2012 Nissan Murano S, THAT'S A NEW CAR! Luckily for them I really wanted a second car/truck!

South West freeway - I just purchased my vehicle and my sales person was D'Andre, to say that I was please would be an understatement. This gentleman let me look at a zillion cars, ask a zillion questions and was so polite, patient and really showed he cared about my feelings. The management team was great as well. They were very busy but they never let on that they were overwhelmed! No sharks there! It was great!

Great experience, the sales staff and management were very helpful and knowledgeable about the vehicles. I would certainly recommend this to a friend for their next purchase! The process was very organized and very fast service. I look very forward to future business with DriveTime.

My husband Shawn and I had the best car buying experience we have ever had! Susan and Merwen we so helpful! There was no pressure and no hassles. Everything was fast and smooth! I love my new car! Thank you!!!

My experience was decent. My salesman was pretty good. There was a lack of communication as far as the contract. I was under the impression payments were monthly not biweekly. Also the car I chose was in good condition however it could’ve been cleaner.

Overall decent experience. Was advised prior to arriving that it wouldn't be time consuming but waited over an hour to be seen and 30 mins to be acknowledged. Once working with a rep, he disappeared for 30 mins. I still ended up purchasing a vehicle and Donavan was great.

I love the customer service. I drove 4 hours but it was worth it. The people’s was so helpful and understanding. I will take that drive again when it’s time to get a new car. I told a couples peoples who I know there to get a car here.

I brought my car 9/14/18 from DriveTime on Richie highway. The second week of me having my car I had to put it in the shop. The car never should have passed MD inspection which means they're paying people to pass these cars. So here it is 11/16/18 and my car has already been in the shop for 3 weeks and has to stay longer for another issue. They don't want to give me a new car saying it's pass the time for me trying to get a new car but how if I have issues the first week of having it. And they don't want to give me my money back. I'm keep being harassed about making a payment and it's going on a month that I didn't have my car even though I just got it in September. I'm not about to keep making payments on something I can't use... not to mention the $22 I'm paying to get to a job I'm about to be fired from or the $33 I pay to get to the school I'm about to get kicked out of because I don't have my car.

Ryan and King at the Olathe, Kansas location was friendly and accommodating (especially King considering it was 20 degrees outside and we looked at a lot of cars). Definitely willing to help you get into a vehicle you are looking for. I would recommend them in a heartbeat and definitely will for my next vehicle.

I love my new car and I will recommend all of my friends, family and associates to purchase their new vehicle at Drivetime. Drivetime Rocks! I thank God for allowing this opportunity for me and my children to drive away with one of the cars of our dream.

My experience with DriveTime was amazing. Wesley ** was fantastic. He was unlike any other salesman my wife and I have encountered in that he didn’t try to sell us on junk we didn’t need. He was genuine and really helped us out to find exactly what we needed at a great price. I will definitely return when I need another vehicle.