DriveTime Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
Filter by Rating
- (7,478)
- (814)
- (373)
- (299)
- (1,214)
Popular Mentions
- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 23, 2017
Went to the Montclair location and was assisted by Josh. He was very friendly and helpful. The car I was looking for was located at another location and Josh worked hard on getting it and going over everything. I will be happy to recommend DriveTime to friends and family.
Reviewed Jan. 23, 2017
The convenience of how DriveTime operates is very beneficial. I referred several friends and family members because going through DriveTime is great choice.
Reviewed Jan. 23, 2017
This was the best car buying experience I have ever had. The staff were all professional, courteous, and knowledgeable. The entire process was quick and easy. I am very happy with my purchase. I will definitely recommend this dealership to others.
Reviewed Jan. 23, 2017
Charles was a huge help to my husband when he purchased his car this past Saturday. It was a very smooth process, and we were completely satisfied. I will definitely look into purchasing a vehicle from here in the future. I'm recommending DriveTime to anyone that's interested in buying a car. Thanks so much!
Reviewed Jan. 23, 2017
My overall experience at DriveTime was pleasant. The salesperson was very nice, and easy to talk to, as well as everyone else that I had to communicate with. I would definitely recommend DriveTime to my friends and family.
Reviewed Jan. 23, 2017
My experience was great. My Salesperson, Best was professional, kind and courteous. He made sure my vehicle was in perfect working condition before I took it home. I was very pleased with his service. I have recommended him to my family and friends. They are going to purchase vehicles from him in the very near future. Thank you!
Reviewed Jan. 23, 2017
I'm grateful. I was in my new car quicker than I thought I would be. I did my research on the vehicle I wanted and they were receptive to my inquiries. Also: SO glad I had gap insurance, worth every penny. Would recommend DriveTime to anyone and everyone who values honest transactions and a good sale.
Reviewed Jan. 23, 2017
Had a good salesman Roland **. Thank you. The customer service was very good. The transactions were very good. Everything went well at the dealership. The people and management were very accurate with all of the process and the process were very smooth with my transactions.
Reviewed Jan. 22, 2017
Todd **, at your Concord location. Was very helpful, and explained in detail the processes of the car buying experience. He showed me many different cars, and even took the time to take me to another dealership to get the car I wanted. All of the staff at this location, were extremely nice and professional. This was by far the best and painless buying experience I have ever had.
Reviewed Jan. 22, 2017
They were very friendly and helpful. They went beyond anything I would have expected. I will go back and tell my friends and family about them. They even included my children in the experience and both of them enjoyed their time there and my son said he will come back to them for his first car.
Reviewed Jan. 22, 2017
Although the overall process was fine with regards to the customer service, finance, etc. I am not happy about having to come home and detail the SUV we purchased. The outside had been washed, some time before. Certainly wasn't exactly clean but it was ok. The interior on the other hand. Dirty. I mean really dirty. Gum in a cup holder, had not been vacuumed in who knows how long, the interior windows were filthy. Trash was found in door pockets. I asked about it being cleaned before we took it. Was told they don't have anyone on staff to clean cars, they use a vendor to wash them occasionally. At most they could do was vacuum it, which wasn't done.
I am 36 years old, I have purchased 8 cars from dealerships since I was 18. None of them left the lot like this. I get that the company wants to keep costs down but putting dirty cars on the road isn't acceptable. I should not have to put in 2 hours on the interior alone cleaning it the day after we bought it. Tomorrow I'll put 6 hours into detailing the rest of it. So in closing I hope that the company will either hire a person in their locations or use a vendor to detail cars locally when one is purchased.
Anthony,
Thank you for bringing this matter to our attention. I am happy to hear that you had a positive purchasing experience and I sincerely apologize that you were dissatisfied with the interior and exterior condition of your vehicle. We pride ourselves on the vehicles we sell and want to ensure that our customers are satisfied with all aspects of their purchase. I sincerely apologize if you may have left feeling otherwise. We are always looking for ways we can improve and please rest assured that your feedback has been heard and will be addressed internally. Once again, I would like to apologize for any inconvenience this may have caused and I hope that we will be able to provide customer service of the highest caliber to ensure a positive experience moving forward.
Respectfully,
Danielle – Customer Relations
Reviewed Jan. 22, 2017
After purchasing my first vehicle from them in October and having a wonderful experience, I was involved in an auto accident and my car was totaled 3 months later. Thank god for the Gap Insurance! Within 4 days of the accident I was able to go back to the dealership and Amber assisted me in finding a better car than I originally had. I was able to come with no money down to the table this time and Amber had me into my new vehicle and out the door in 3 hours. Thanks again Amber!
Reviewed Jan. 22, 2017
The customer service was great and professional. The attention toward the customer was personal and they took good interest in the individual. It made me feel important and confidence that the salesman was going to put into a vehicle that I had requested.
Reviewed Jan. 22, 2017
My experience with Drivetime in Richmond was great. They helped me with everything I needed big or small. It was also a very quick process which I enjoyed well. Thank you so much for your help. Thank you to the employees that helped me as well.
Reviewed Jan. 22, 2017
My experience was great. Zach was a very great salesman. He keep me informed on everything until my truck arrived at the location. Am so grateful of his service. I will be recommending people to DriveTime because I had a great experience with this company.
Updated review: Jan. 29, 2017
At first, my experience was not good but I will have to say Charles went above and beyond to fix the issue I was having and I must say he did well. I am very pleased with my new ride. Kudos to Charles. I and my mom are very happy with the experience. I would have given him 5 stars if not for the issue.
Original Review: Jan. 22, 2017
I put in a app and was called by Charles within 10 mins told me I was approved for the car I wanted with a down payment of $1450. I was excited, it was the car I wanted. Sent all the information he needed from me and was told by his supervisor they will be taking the car off the website and will charge my card the next day so I can pick it up Tuesday (lies) then the the next day Charles called me and advised me that due to tax season my down payment went up to $1750 as of midnight the night before. For me, that was very weird because once you tell someone the price of something that's what it should be, you can't change it in the middle. Do not trust this place, take your business elsewhere if not you will regret it. Normally I don't do reviews but I had to do one for this company. Bad business at the Langhorne Pa dealership.
Reviewed Jan. 22, 2017
We had a great experience. We found the car we liked. The crew went to work on the numbers. Was very fast at getting it all together. We wanted to think on it all. Called the next day. Went back. Told them we had a few questions they answered them for us. We ask to pick the car up on Monday. We decided to pick on Friday instead. Called ask them to get the car ready. They did and we have a new car. They were all great to work with.
Reviewed Jan. 21, 2017
I went to the DriveTime off military hwy, great customer service, nice smile and friendly environment. They helped me get my first car without a problem. Jordan helped me and he was amazing. Greatly recommended. Thanks guys.
Reviewed Jan. 21, 2017
My wife and I had a great time purchasing a vehicle from you. Everything from signing forms to the contracts was explained very thorough. Thanks to Jamarcus for all he did. High 5 to him and all the DriveTime Team. Appreciative!
Reviewed Jan. 21, 2017
It was absolutely amazing, Randall went and showed me cars within my budget and specifications, and did everything to ensure I liked the car I got as well as got one within my price range. Everyone was helpful and so friendly and the experience cannot be compared to any other dealership. Needless to say I will definitely recommend everyone I know who needs a car here. Thank you guys so much.
Reviewed Jan. 21, 2017
Everyone at DriveTime in Pensacola, Fl went out of their way to make sure my purchase went as smooth as possible. They were very fair with me and did not push me to buy anything, but did guide me through my different options, we eventually landed on an extremely nice Toyota Camry, with low miles and very clean. I would not hesitate to purchase a vehicle again from them, no matter what my credit situation is.
Reviewed Jan. 21, 2017
This was easily the best experience I have ever had with buying a car. The staff was friendly and knowledgeable. They were not pushy during the process but they kept in good time with getting back to my questions. I'm very busy and I am on the phone most of my day but my sales rep (Kyle) emailed back and forth with me. Gave me everything I needed to get into my new car quickly. Great car, great price, great customer service. That's all you need to know!
Reviewed Jan. 20, 2017
They found my wife the car of her dreams at a price that I can afford. Brandon and Eric were a great help! Great selection with affordable monthly payments. They walked me through each step. They even delivered the vehicle to my wife. Thanks for everything!
Reviewed Jan. 20, 2017
Awesome people and great service. It was simple and painless and I am so glad I left with a car and it being the one I wanted. I would recommend anyone I know to go there. They also have a great selection of cars.
Reviewed Jan. 20, 2017
I went on 1-14-2017 to look at vehicles I might be looking to purchase. Joey from the East Colonial drive location in Orlando Florida was my salesperson. He stayed in communication with me regarding my approval until I could get to the dealership. He, along with John, Adam, and Lelitza made this the easiest car I have ever bought. John pretty much sold me the truck I bought, a Ford F150 unseen. I saw it thru DriveTime's web page, as it was at their Brandon Florida dealership. I got a great deal, low down payment, and a monthly payment I can afford. I will be back again for my next vehicle. Great place to buy from.
Reviewed Jan. 20, 2017
I'm extremely happy with my purchase!! I was well informed and got to choose from an array of different car selections. They worked with me and made sure I didn't leave until I was in the perfect car. I love the features that come along with my purchase. Thank you.
Reviewed Jan. 19, 2017
This was by far the best car buying experience I have ever had! The staff was friendly and our sales rep was very knowledgeable about the car we bought! I will recommend to anyone! They have several locations and vehicles to choose from!
Reviewed Jan. 19, 2017
Salesperson was Jessica. Her attitude was friendly, very helpful, patient, very Knowledgeable and she provided a pleasant atmosphere. Yes I would recommend DriveTime to others. She provided information for questions we asked. She assisted us in areas where needed.
Reviewed Jan. 19, 2017
My sales associate was Angel **. And she lived up to her name. She was very friendly and personable. With the help of her associate Gavin they did their best to close the deal and I am pleased with my purchase. I am a picky person and she was beyond patient and understanding. I would recommend anyone to visit this location and ask for Angel or Gavin.
Reviewed Jan. 18, 2017
I went in to purchase a vehicle and worked with Matthew **. He was great at explaining the process and made it very pleasant to buy from there. Awesome people and awesome service. Very professional and knowledgeable staff. They do whatever needs to be done to get you in a car.
Reviewed Jan. 18, 2017
I will never forget DriveTime and the wonderful experience we have had there. I purchased a vehicle on 11/30/2016 and 41 days later the timing belt broke -- they worked with me diligently to get the issue fixed. I was placed into a different vehicle and the process was so easy and Jonathan ** (who assisted us both times) was absolutely WONDERFUL! Silverrock was also wonderful to work with. I couldn't have asked for better service. Will recommend and will probably get another vehicle down the road from the same location. THANK YOU!!!
Reviewed Jan. 18, 2017
Where do I begin? My auto loan matured on 12/31/16 with a balance owing and I fully understood that as well. Last night I submitted my normal payment and noticed two different amounts owed so I called today to figure this out. I was reminded that my loan matured (which I knew) but then the representative proceeds to tell me that I have 90 days to pay the remaining balance if I ever want to see my title. If I pay it off AFTER 90 days I will NEVER receive the title to my car, my car will be considered illegal to drive and I'll never be allowed to sell or register my car (the representatives EXACT words).
Basically if I don't pay within 90 days then my title will be burned, simply becomes non-existent!!! THIS IS AUTO FRAUD!!! Regardless of when the remaining amount gets paid you cannot withhold a vehicle title!!! Are you kidding me??! She also tells me I'll receive negative remarks on my credit report. Well guess what? Every time I did a deferment it showed up as "late payment" on my report!! I've faithfully paid on my vehicle for 4.5 years and they have already damaged my credit reports AND would never relinquish my title if my car was to finish being paid off after March 31.
I am in utter disbelief over how this has all went. Just to walk away with even worse credit than I had when I started. The whole reason I went with them was to improve my score. DriveTime SERIOUSLY needs to do a better job at laying it out for people. Just so everyone knows, if you have a balance due when your loan matures you have 90 days to pay the balance otherwise kiss your title goodbye. I'm just beyond mortified. A repo man I know says this is all a scare tactic and a sick one at that. I was advised to contact my attorney general. Way to burn a customer relationship after 4.5 years.
Hello Clara,
Thank you for taking the time to write a review. I am sincerely sorry that you are dissatisfied with DriveTime due to payment related concerns. I want to assure you that it is our goal to assist our customers with their budget, which is why our underwriters structure our loans to fit our customers’ needs. To best assist you, I encourage you to reach out to your loan servicing company, Bridgecrest. They will be able to assist you with your concerns and they will be better equipped to answer your questions. You may reach them at 800-967-8526; hours of operation are 6 AM to 6 PM MST, Monday through Friday.
Thank you again for your time,Andrew – Customer Relations
Reviewed Jan. 17, 2017
The lady Erica ** was very polite and she answered all of our questions. Even when we kept asking she wasn't mean at all. I give her 5 stars. She was very helpful and when we kept changing our on what car to purchase she didn't get mad. Thanks Ms. Erica.
Reviewed Jan. 17, 2017
I'm extremely happy with my purchase!!! And the service was outstanding. I'm recommending everyone and encourage all to buy their 1st or 2nd car here. You will not regret it. Thanks DriveTime. The people here are very professional and made my process easy. I couldn't believe the choices I had to choose from. Every car was clean and the price was in my budget.
Reviewed Jan. 17, 2017
I purchased a vehicle from DriveTime on Friday. John was an excellent listener, he knew exactly what I wanted and made sure I got into that particular vehicle. Everyone was friendly and courteous. I got out of the dealership with my car in a little over 3 hours mind you that I also did test drives too. Way to go DriveTime dealership!!! They also call and do follow-ups days after to make sure you're loving your vehicle...
Reviewed Jan. 15, 2017
I am very pleased with my purchase. I love the car I just bought and the salespeople were very friendly and helpful. I purchased a 2006 Chrysler 300 and it runs like new. Thank you DriveTime of Downey, the best place to go car shopping.
Reviewed Jan. 14, 2017
This is my second time purchasing a car from DriveTime. The staff was friendly, they made the process so easy. They have a nice selection of vehicles and their facility is awesome. I would recommend them to anyone who is in need of a car. I would definitely purchase a car from DriveTime again.
Reviewed Jan. 14, 2017
Overall my experience was great over the phone and in person. Isaac ** was awesome. He was friendly and very helpful. DriveTime is the real deal. The staff is nice and very helpful. They all had smiles on their face. They help get me into the right car for a nice price. The sales manager was excellent. I would recommend this place for anyone who is in need of a car and looking for a low down payment and car payment. Great job the advertisements or no gimmicks. When you apply online it tells you if you're approve and how much your down payment is and it's the same in person.
Reviewed Jan. 14, 2017
On the whole, an excellent experience, even though the first vehicle had to be returned because of a broken irreplaceable part. Pet peeve: neither vehicle had mats and neither vehicle had been professionally cleaned. Also, as a part of the vehicle test prior to signing, we did not turn on the radio. If we had, I would have heard the blown passenger speaker, which makes listening to either the connected phone, the radio or media music impossible. I will see if silver rock will cover it, but I am doubtful.
Reviewed Jan. 14, 2017
The entire group at DriveTime in Corpus Christi, TX is amazing! They helped me through a tough time and stayed on top of things every step of the way! They made a frustrating time easier for me to get through. I owe them all a huge THANK YOU!! I will definitely be talking them up and sending as many prospective customers as possible their way!!
Reviewed Jan. 14, 2017
The experience I had at DriveTime was so easy and relaxed with no pressure as you would get at typical car dealers. Everyone was welcoming and friendly and patient with any questions asked and they have a popcorn machine and pop corn is my favorite snack.
Reviewed Jan. 14, 2017
Truly enjoyed the experience of purchasing a car from DriveTime. My Sales Person, Tanya, and Financial Manager, Patrick, were both a joy to work with. They truly listened to me and helped steer me toward the perfect vehicle for my family.
Reviewed Jan. 14, 2017
This was the best car buying experience I have ever had or even heard of. Usually when you have low or no credit you are treated very poorly, but we were treated amazing! We dealt with Uche, the finance manager, and a lady whose name I WISH I could remember because she was AMAZING (please look her name up and giver her credit). All 3 were great and we appreciated everything that they did. They were extremely thorough and very open and helpful. Thank ALL of them for their EXCELLENT service! if I could tip them I would have!!!
Reviewed Jan. 13, 2017
Everyone was friendly and great with any questions and concerns I had. I had a small issue with my car the day I bought it. However the warranty that came with it covered it and now everything is fixed and runs great! The young man who sold me my vehicle was very knowledgeable in vehicles and answered all my questions, also made sure I got what I wanted for the price I had in mind.
Reviewed Jan. 13, 2017
Jessica and the rest of the crew at DriveTime in Gladstone Kansas City mo 64118 they were awesome and went above and beyond for me and I can't express enough on how much I'm thankful for them helping me out when no one else would. Thank you.
Reviewed Jan. 13, 2017
Malik ** was the most pleasant salesperson. We have been looking for the right car after facing a terrible car accident which totaled our car. We faced many unprofessional salespeople at other dealerships where we spent hours and never went home with a car. Malik was kind and patient and walked us through the process swiftly and without any issues. We walked away with the car we wanted and have referred Malik and DriveTime to other friends who are in the market for a car. Thanks Malik and DriveTime for a pleasant experience.
Reviewed Jan. 12, 2017
Phil from DriveTime was very professional and treated me very well. The whole group was awesome. Made this experience as easy as possible. I will recommend them to my friends. The vehicle was clean and in great shape. A big thank you to Shawn and Phil for the great experience.
Reviewed Jan. 12, 2017
I had a great experience. My salesman, Chris **, was excellent with everything from getting my paperwork done to putting me a car, I was happy with, and he didn't try to push a car on me that I did not want. GREAT job well done.
Reviewed Jan. 12, 2017
My salesman went above and beyond to get my in my new car. He did a wonderful job. I will recommend anyone I know looking for a new car to visit my salesman. They stayed later just to help me.
Reviewed Jan. 12, 2017
Jennifer ** was my sales and finance person. She was amazing at communicating the deal that was best for me and options I had not considered. The process she provided was smooth, informative and professional. I got the SUV I was looking for on a great deal. Highly recommend anyone to give her a call.
Reviewed Jan. 12, 2017
I had an awesome saleslady by the name of Bkai. She was so so nice. I was nervous with it being my 1st car thinking if things was going to go wrong. Bkai and her manager really helped me and I walked out with a 2006 Dodge Charger. I loveeeee my car. Thanks DriveTime. Thank you Bkai and manager. Thank you.
Reviewed Jan. 11, 2017
My salesperson, Cedric, was very informative, patient, and down to earth. He made my car buying experience fun and non-stressful. I REALLY appreciated that. Normally a car buying can drag on for hours and can be stressful and boring, but it wasn't like that at all at DriveTime. I started to get a little discouraged, thinking I wouldn't find anything I liked. Then Cedric suggested the Dodge Dart. I sat in it and loved it immediately. So again, a big thank you to Cedric... and DriveTime!!
Reviewed Jan. 11, 2017
Meredith was extremely friendly and helpful. She explained everything thoroughly. Went out of her way to make us happy along with the rest of the staff. They all went out of their way to make experience a pleasurable no pressure buying of a car.
Reviewed Jan. 10, 2017
I never write reviews but I don't want anyone to make the mistake I did and buy a car from DriveTime! I have spent countless hours on the phone with DriveTime and Avirex their warranty company. They sold me a Jeep Compass that I have put thousands into since I bought it. They have put 3 transmissions in it and still the light is on and I can't drive it on the highway. Now they want me to take it to another mechanic to get their opinion. Meanwhile I'm stuck and every time I try to call to talk to them I get someone new who has no idea and just sounds like a customer service robot. Don't buy from them. The only reason they have good reviews is because they take money off what you owe on your contract if you write a good review. I have already spoken with an attorney and they have a contract you sign when you buy the car that is like 20 pages long and pretty much says you can't sue them for anything. Don't make my mistake!!!
Mr. Jenkins,
Thank you for taking the time out to provide us with this information. I can’t apologize enough for the frustration the transmission issues with your Jeep may have caused. We certainly do not want you to feel that your or other customers have made a mistake by purchasing from DriveTime. While we pride ourselves on our ability to provide reliable and affordable transportation, we are unable to foresee when these types of situations may arise. It is for these types of specific situations that my department is in place. I do see that you have been working with Customer Relations, and rest assured that we will do what we can to bring your issues to a resolution. In regards to our online reputation, I would like to advise that we are unable to modify a customer’s financial loan based on specific reviews. We are very transparent with our online presence and address both positive and negative reviews equally. Once again, I would like to apologize for any of the factors that may have caused you to be dissatisfied with DriveTime and I appreciate the opportunity to rectify the situation. Should you like to discuss your situation further, please don’t hesitate to reach out to me at 888-290-0148.
Respectfully,Danielle- Customer Relations
Reviewed Jan. 9, 2017
WOW!! I have never been treated with such respect, patience and just old fashioned excellent customer service before anywhere else like my experience at DriveTime. Miguel ** and Andrew ** made an extraordinary team getting the job done and assisting in the expedient enjoyment of me getting just what I wanted. Great job guys!
Reviewed Jan. 8, 2017
I bought a 2007 Honda CR-V from DriveTime on Dixie Hwy. in Louisville Kentucky. Nick and Tarek were great and very helpful in getting me into the car I wanted. Everyone at the dealership was very professional including my first contact from Devon. I will tell others about Nick and if they are looking at buying a car to go see Nick and the Drivetime team in Dixie Hwy. Thank you.
Reviewed Jan. 8, 2017
Faith ** was a wonderful representative for DriveTime on the corner of Alma School and Broadway in mesa, AZ. With this being the first time buying a car from a dealer, it was pretty straight forward. I also enjoy the marketing tool the company uses to obtain consumers in that they don't put the down payment price on the info sheet on the windshields.
Reviewed Jan. 8, 2017
My wife and I unexpectedly came into the car market. Our car was totaled and we needed something affordable, reliable, and QUICK! Having two cars is extremely important for us and time was running out before the start of the new week. Vaguely, I remembered an AD I saw on TV for DriveTime so I visited their website where I was able to easily and quickly find out if I was approved. It was nice I could do that BEFORE going all the way out there. We arrived about 6 to the Olathe location where we were greeted very warmly by Sales Manager Trinidad. He was so friendly and professional. He took us to Katie **, our sales rep who then helped us into something that fit us and our budget perfectly.
Katie and Trinidad both were super helpful and patient with us while we got all required documents and while we discussed our options and the best route for us to take. We never felt pressured and that was the best part! We will definitely recommend DriveTime to our friends and family and buy from them again next time we're in the market for a car!
Reviewed Jan. 8, 2017
Van was excellent. Thanks everyone at DriveTime for helping. I'm glad I came here. It only took 2 hours for the whole process. I'm forever grateful for all your hard work in helping me get a new car. Not to mention it was low miles and a great car note.
Reviewed Jan. 8, 2017
My experience was GREAT!!! THE CUSTOMER SERVICE WAS AWESOME!! Courtney ** and the entire crew at the gulf freeway office were GREAT!!! I would recommend 10 friends and family!! Thank you thank you!!! Thank you once again for the great assistance we greatly appreciate it.
Reviewed Jan. 8, 2017
My experience at DriveTime is like none I've ever experienced, which is certainly a good thing. I felt like everyone was being transparent with me, and worked hard in meeting my needs as far as what I was looking for in a car as well as what I wanted to pay. I like that they sit down with you and talk numbers and what you can afford before showing you cars on the lot. They only show you what you can afford. Thanks DriveTime for helping make my car buying experience as painless as possible!
Reviewed Jan. 8, 2017
My whole experience with DriveTime the night of the purchase great. The staff was courteous and kind. The vehicle I had originally picked and was told there was one on the lot turned out not to be available at all. I was also told that as long as my income was 2000+ the amount of deposit I had would work. It did not. The vehicle I chose at the time was a decent deal. I'm unfamiliar with buying vehicles. I have a vehicle and a very, very long time I feel like I was swindled. I got the car home the next morning. I finally got to drive around and really look at it. It was very dark and cold the night before. The interior is horrible. Very dirty. Stained seats. The overhead was all steamed up. The engine vibrates really bad when idling. The sun visor on the driver side was held on with a nail. Blue Book value for this vehicle a little over 6000. The vehicle has 108000 miles plus the 2008 my payments are higher than I wanted. Vehicle's condition is horrible.
The stereo system and it is horrible. The speakers are all blown. I have a mechanic go over it. There's a good friend of my family been a mechanic for 48 years told me to take it. I'm very disappointed in the overall outcome of the purchase. Very upset because the night before I was so happy to be so disappointed the next day. I expect something will be done to correct this problem if not the vehicle will be back before Thursday. I need reliable transportation. I do not want to be an overextended. I explained to the gentleman all of them that I spoke with prior to going to the car lot exactly what I had. When I explained to the young man the vehicle I was interested in, the amount of income I have, and the amount of down payment I had, he said that would be fine because of the amount of income I had every month.
I get there everything changed. They did not have the one I really was interested in and I was told that if I did want that it could be gotten from the other lot but it was going to cost me more down. Contradicting story that was my very first disappointment to see the actual interior and the condition of everything and the vibration in the motor when idling and a damn nail holding my sun visor. I'm very very dissatisfied. What's all the extra coverage and stuff I actually had put on the vehicle and the ticket price for this vehicle overtime EvanTubeHD. The amount is almost $32,000. Unacceptable. I will not pay $32,000 for a $6,000 vehicle.
I was not aware that my interest rate because of my credit. I'm sure 23.21% unbelievable. I need a vehicle same type for work and personal. This Toyota RAV4 that I was sold will not do. The vehicle will be returned before Thursday. I do hope there is something we can do to fix this problem when I returned to the lot. Sincerely, a very disappointed customer.
Sherrie,
Thank you for taking the time to provide us with your feedback. I am pleased to hear that you had a positive purchasing experience at the New Braunfels Dealership. However, I am deeply saddened to hear that you are not fully satisfied with the condition of your Toyota. The last thing we want is for you to be unhappy about any aspect of your purchase.
I want to assure you that we do our best to be as transparent as possible with the terms of your financing. However, DriveTime’s approval process is subject to several different factors such as, the price of the vehicle selected, income level, proof of residence, and credit score. Because DriveTime and Bridgecrest (our new loan servicing company) specialize in financing for individuals with less than perfect credit, the interest rates for our financing can be higher than expected. We do offer an interest rate buy down program which allows finance customers to pay more money down, within the first 60 days of purchase, to possibly lower the Annual Percentage Rate and the regular payments on their account.
Another aspect of our DriveTime purchasing experience which we take pride in is our transparent pricing. All of our “no-haggle” pricing is displayed on our vehicles to make the process of selecting a vehicle clear and simple. We also invest, on average, over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB). We strive to work with all of our customers to find the right vehicle and financing options available and we urge all customers to research all aspects of their purchase prior to sale
While we strive to ensure that each customer finds exactly the right vehicle to suit their needs on their first visit to the dealership, we understand that in certain situations, some customers may determine that the selected vehicle is not right for them. Therefore, we do offer a five day/300 mile return period during which our customers are able to return their vehicle, and cancel their contract, within the first five calendar days, or 300 miles, from the point of purchase. We also provide a 30 day/1,500 mile limited warranty to provide peace of mind. In addition to these options, we do offer extended coverage to our finance customers should future mechanical concerns arise.
We hope that with the information provided, you will feel confident in the options that are available to you for choosing to purchase a vehicle from DriveTime, and we hope that with however you choose to proceed, you will feel confident that we are here to help assist you and ensure that you are completely satisfied with your vehicle purchase. Should you request further information regarding the programs referenced above, or would like to speak about your situation in more depth, please don’t hesitate to reach out to myself or another member of my team at your earliest convenience at 888-290-0148.
Sincerely,
Danielle- Customer Relations
Reviewed Jan. 7, 2017
Yesterday I purchased a car from DriveTime and I have to say, it was hands down the least stressful, most pleasant car buying experience I've ever had. From start to finish Ronnie and David were professional, friendly and committed to helping me find and finance the car I wanted. I will definitely recommend them to anyone looking for a vehicle!
Reviewed Jan. 7, 2017
From the time I completed the online app to driving off the lot everyone was very helpful and made purchasing my vehicle easy. Staff was not like other car lots where they hassle you and they allowed me to take my time.
Reviewed Jan. 7, 2017
Inaccurate information. No one had taken responsibility for their mistakes. A few of the so called sales managers didn't know how to talk to you as a customer. They didn't care about my situation. I appeared at the dealership 4 times before I was able to finally drive the car off the lot because every time I came to pick it up it was something else I needed. This could have been taken care of from day one.
Hello Roderic,
Thank you for taking the time to write a review about your DriveTime experience. I appreciate this opportunity to address your concerns and I sincerely apologize about any dissatisfaction you have experienced due to your dealership interactions. I want to assure you that we strive to provide only the utmost in customer service; we want all customers to know and feel that they are the best and most important part of DriveTime before they step in the door. I am sorry to hear that there was any misinformation provided to you during your dealership visits. Please rest assured that we take matters such as this seriously, and your feedback with be address with the appropriate parties.
Thank you again for your time and patience on this matter. Should you have any further questions or concerns, please do not hesitate tor each out to us.
Respectfully,Andrew – Customer Relations
Reviewed Jan. 7, 2017
My experience at DriveTime antioch location was as best as any car buyers could hope for. Justin and Quinton were both very fair and help me get what I needed in an vehicle. No pressure to buy and they got what I needed. Willing to work with anyone. Please stop by and see them. Great service.
Reviewed Jan. 7, 2017
I bought a car at DriveTime. The person that helped me was awesome, outstanding, brilliant, superb. I think her name was Asten **. I said, "wow," she wiped off the snow for me and so much more. You hit the lottery when you hired her. She is amazing.
Reviewed Jan. 6, 2017
Britney ** was excellent. Very Good customer skill. Have refer 2 more friends to her. Score would be at 500. Never once did she turned away. She kept working with me. Let me know everything I needed to know good and bad but most of all she knew what I needed to make it work so once again I appreciate her time and patience. My niece and my friend is in the process of purchasing a car. I will always remember her excellent professional service. Thanks again Britney **.
Reviewed Jan. 6, 2017
Car was very dirty. Air filters needed replaced. They were very dirty. Maintenance was not done on this car. Had to have timing belt replaced. Was making noise. Needs tune up. People were very nice but they need to clean and do inspections on their cars.
Reviewed Jan. 6, 2017
She was so helpful and explained everything to me. If I had any questions she answered them for me. Erien went through every information about the car. She found my favorite color and I love the car. It rides so smooth. Thanks so much Erien for my first new car.
Reviewed Jan. 6, 2017
Well I put this short and simple. I had two jobs. Needed transportation. Someone told me to try DriveTime. Put in all my information and they said I was approved for **. Went there, showed them the paper and we started looking at cars. The first 3 cars I went to look at, they could not get them started. So as I am sitting with their rep in his cubicle. I saw a Scion tC that just came in. Looked at the car, liked it. Decided to go with that car. I put 1500 down and the car was a total 14,000. 2011 Scion tC with 85000 miles. Here's where they get you, my loan rate came up to be 26%. Per diem (Per day charged interest) $8.24. The loan total came up to be around 16,500. With all the stuff they added in and yeah you can't take those options out. I don't or wouldn't even use the extra options but still could not get them off. Now I'm stuck on a 6 year loan while paying $425 a month on a car that is not even worth half of that.
I've been paying the car for about 2 years now and as it did raise my credit score. Now my loan is at around 13000 because I've been paying double the amount. Can't refinance because the banks say the car is worth 5000 with the current mileage 110,000 and I still owe 13,000. So I'm stuck paying the rest of the car off or selling the car and pay the rest of it off. Either way I was screwed over and hope someone in my shoes does not go with DriveTime. I've talked to several banks in my area trying to get refinanced or a new loan and they all say DriveTime is the worst and they see a lot of people with negative equity coming from them. Don't make the same mistake I did.
Hello Vincent,
Thank you for bringing this matter to our attention. Although I am thrilled to hear that you have seen an improvement in your credit score since purchase, I am deeply sorry to hear that you are unhappy with DriveTime, and I would like the opportunity to address your concerns. DriveTime does not compete on price, nor do we hide it. We are the nation's largest dealer helping people with credit issues purchase or lease great vehicles and we strive to work with all our customers to find the right vehicle and financing options available. Annual Percentage Rates may vary and are subject to several factors, including but not limited to: down payment, income level, proof of residence, and credit score. We encourage our customers to research all aspects of their purchase prior to sale.
I want to apologize again if you are feeling dissatisfied with the price of your vehicle. If you have any additional questions or concerns on this matter, please feel free to reach out to my Customer Relations team at (888) 290-0148.
Respectfully,Jacob – Customer Relations
Reviewed Jan. 6, 2017
Let me tell you about my experience at the Live Oak, TX Drive Time location! When I tell you it was beyond amazing! Words cannot express how happy I am with their Customer Service and able to get me approved with a car I very happy with! Picture it, San Antonio, TX, Christmas 2016. So before I went to Drive Time, I had a 2009 Dodge Charger that was paid for. I bought it brand new in 2009. Let's fast forward to December 2016, a week before Christmas. My Dodge Charger engine light came on. So, dealing with the holiday approaching, I had paid all of family gifts and was left pretty much broke, not knowing what to do. As my engine light came on, my Charger started to act extremely weird and had me nervous to drive. I had to get to work and needed my car. So I would only drive it to work, hoping that I would get there safely.
On or about December 22, I saw a commercial for Drive Time and decided to go to the website. As I am filling out the application, I didn't fill it out all the way, but decided to submit it anyway. CarMax had declined me due to my credit score so I already knew Drive Time would as well. I then received numerous phone calls and voicemails telling me to give them a call. Once again, I brushed them off. I didn't need to hear them say "sorry you are not approved". I was already stressed with my current situation and couldn't take anymore bad news. On December 26, 2016, I had taken my Dodge Charger to get the engine a diagnostic test. The technician was talking to me about my car and what needed to be done, but I was not understanding anything that he was saying. All I heard was "you need to take it to an engine shop to get it repaired".
From that point, I knew it was going to be expensive and I couldn't deal with hearing how much it was going to cost. So, as I got home, frustrated, I decided to call Drive Time back. My mindset was already ready for bad news, but the customer service was very friendly and was able to schedule me an appointment. I informed her my situation (poor thing) and she told me "everything you just told me, tell them at the dealership and they will be able to work with you". In my mind, I was like "yeah right! She doesn't want to hear my sad story". So, I drive to Drive Time in my Charger praying once again that I make it. Now granted, I was able to drive my Charger, but I was just nervous. I walk in and Fred greeted me with open arms! We spoke, I told him my issue and then his Manager came and asked me questions.
Long story short, I informed them I was not able to afford a down payment. When they found out that my Charger was paid off, they did an appraisal. After looking at two cars, and test driving both, I fell in love with the 2013 Passat. Thinking that nothing was going to go my way, the Manager came up to me and told me the pricing and financing. At this time, I am just looking on the payment for how much the cost was since I knew I didn't want to pay no more than $350.00 a month. When he told me my appraisal price for my Charger, I was actually shocked because I thought it would have been lower. And when he informed me of my monthly payments, I was even more excited! Overall, I walked out of the dealership, trading my car in and not putting any money down!
Fred, the Manager (forgot his name but he had a bald head and chin hair) were truly amazing and friendly and helpful. I felt comfortable around them and so thankful that I was honest with them. Drive Time is a lifesaver that will work with any customer as long as you are honest. Their whole team at the Live Oak location make you feel comfortable and are not out to get you just to make a sale. They truly want you to be satisfied with what vehicle you get. They are extremely thorough as well.
Another thing I love about Drive Time is that Fred called me two days later just to check up on me and my vehicle and to see how my experience with driving was and stated that he will call back next week and monthly just to make sure their customer is doing okay. I love it! The customer service I received is beyond amazing and other car dealerships should think about adapting to what Drive Time has to offer. Thank you so much for all you have done for me!
Reviewed Jan. 6, 2017
I was very pleased with my transaction. The personnel in the store were friendly and courteous. The transaction went very smoothly. I definitely would recommend this dealer to anyone. They kept me informed of all aspects of the transaction along the way.
Reviewed Jan. 5, 2017
Initially, I should have known there may be issues because upon arrival at the entity, the first greeting from my Salesperson Nick was "you just getting here?" This after travelling over 80 miles. He later apologized for the comment. I return on the third day after purchase to exchange my vehicle for the exact same vehicle but two years newer. The reason I thought it would not be a problem is because the 2013 Spark purchased was $300 higher than the 2015 Spark that I wanted. Logic and reason would dictate that this exchange should not have posed a problem. Even though the Finance person and other Sales Staff initially indicated it could be done, it was not done and could not be done unless I added an additional $100 to the previously paid $500 for the 2013 Spark.
The Finance person attempted to give some lame explanation of the length of time a vehicle has been in the lot and that constitute the fact as to why he could not do an exchange without an additional $100. He did say that the 5 day return meant only that a customer may return a vehicle but not the type exchange I wanted. He then went on to say after that verbal exchange that we could try and find you another vehicle!
With that comment, I turn my back as he was speaking and walked away because what had just transpired in succession of one statement against another, made no sense, especially when keeping the same type, make & model vehicle was not the primary reason for the Exchange. If I could have gotten into a newer vehicle that was price $300 lower than the older vehicle I purchased... This was a no brainer. I am very disappointed and have every intention on taking this issue up with the General Manager! (GM) Please forward a copy of this correspondence to the GM and Public Relations Liaison. Thank you!
Hello Cassie,
Thank you for taking the time to write a review about your DriveTime experience. I am sincerely sorry to hear that you are dissatisfied due to different down payment amounts. I want to assure you that we strive to provide all of our customers with affordable transportation options. The down payment amount can vary from vehicle to vehicle and is dependent on different factors, including, but not limited to: vehicle price, proof of income, credit score, proof of residence, and income level. These factors must be verified at the dealership, and are subject to change.
In regards to returning your vehicle, we do offer our customers a 5-day return period known as our Vehicle Return Program (VRP). This program allows customers to return their vehicle within the first five (5) days or 300 miles and receive a full refund of their down payment. Please know that this is also subject to change at the dealership, should any damage be present on the vehicle.
Again I want to thank you for your time and patience on this matter. Should you have any further questions regarding the VRP or down payment amounts, I encourage you to reach out to your local DriveTime dealership.
Respectfully,Andrew – Customer Relations
Reviewed Jan. 5, 2017
It was my first time financing a car or even going to one of these places. I was nervous and excited at the same time. The staff was friendly and Ms. Antonia and the gentleman assisted me thru the process and stay late with me to ensure I was in a vehicle. Thanks guys.
Reviewed Jan. 5, 2017
DriveTime staff were professional and patient. Being approved for a vehicle was so simple. My credit score did not matter. The car selection was vast, I bought the car that I wanted. The payments were affordable. My car was clean shiny and had a full tank.
Reviewed Jan. 5, 2017
I had a quick experience that lead to my new vehicle. Very professional and efficient process. I liked that from my search to being qualified by DriveTime I had appointments and phone calls from your team to confirm my appointment. The paperwork requirement was very efficient and fast.
Reviewed Jan. 5, 2017
I purchased a 2015 Chrysler 200 limited from the Brook Park, Ohio DriveTime location. Dexter ** was my salesman and I can't say enough good things about him or my experience. It was the best car buying experience I've ever had!
Reviewed Jan. 4, 2017
Shayla was beyond professional... She was a true blessing. No harassment and she above and beyond to make sure I was satisfied. She is a force to be reckoned with and she will go far. I will recommend others to buy because it is a no hassle situation.
Reviewed Jan. 4, 2017
I am extremely happy and satisfied with the purchase of the car and how they explained the whole process till the very end of the purchase. I would recommend DriveTime to friends and family. It's hard to buy a car when you have bad credit but they assured me they could get it done and they did.
Reviewed Jan. 4, 2017
Excellent customer service friendly. It was hassle free and quick processing. All aspects of the contract were explained to me in detail. A checklist walk-through was performed in order to ensure my satisfaction. Staff really care for customers. I will definitely recommend DriveTime to all my friends and family.
Reviewed Jan. 4, 2017
Had a no hassle and got what I wanted not what I had to take experience. Would like to thank you for the car I got. Everything works. Was explained everything I needed to know about warranty. The staff was very nice and ready to get things rolling. Ty.
Reviewed Jan. 4, 2017
Terrawn & Jerrell made me feel comfortable compared to all other dealerships I have visited. They made sure I was happy & satisfied with the car that I wanted, and let me test drive multiple cars that was in my interest. These guys really works with you. The sales managers Paul & Michael was friendly also. Thanks guys.
Reviewed Jan. 3, 2017
The Ford Fiesta that I purchased has turned out to be a lemon and I am not happy with my car. I wish that DriveTime would have been more diligent in examining cars before they resell them!!! I want to exchange my car for a new one!!!
Hello Virginia,
I want to thank you for providing feedback regarding your experience with DriveTime. I am truly sorry to hear that you have recently encountered some mechanical issues with your vehicle. Please know that DriveTime inspects each vehicle prior to sale. Additionally, each vehicle sold from our lot includes an initial 30-day/1,500-mile limited warranty, as well as an extended warranty that is optional for our finance customers. Upon further review, I see that you have recently been in contact with my Customer Relations team regarding the concerns you had mentioned in your review. Please continue working with us so that we may ensure that all possible assistance options are explored.
Respectfully,Jacob – Customer Relations
Reviewed Jan. 2, 2017
Milan and Kaitlyn were amazing! They both took at least 2 hours after closing time (The night of their Christmas Party) to make sure my vehicle was in great condition and I was satisfied. I would recommend them HIGHLY!!! DriveTime accepted my credit rating and my low down payment. I am hoping to be able to use them again in the future.
Reviewed Jan. 1, 2017
Brandon, Kurt, Chris, George and Elliott were great. They helped me with my whole experience. Very patient, kind and helpful. They took the time to come get me, help get something took me back and pick me up the next day. I was so appreciative!
Reviewed Jan. 1, 2017
Everything is good but my SUV is great. I want make sure check ok... My SUV have little problem from aux won't start as clear we listen to music. You can fix this or going to shop to fix this from aux?
Reviewed Jan. 1, 2017
This purchase was truly a tram effort. I was looking for a style, presence, and image. My salesman Keith was amazing. Everyone in this branch seemed to share my desire to obtain my goal, seek, acquire and obtain the perfect car for my lifestyle.
Reviewed Dec. 31, 2016
I think the process was a little unbalanced, and a little frustrating misleading. I say and feel this because although I at first qualified for zero Down when I applied online, however I was later advised at dealership on Camelback Rd in Phoenix, Az. that in order to be financed I had to pay a down payment of 300 which I put 100 down as a holding deposit and 200 to finalize the deal. I did not expect this. I then in 21 days not 28 as told originally by the sales guy, then I have to have my first monthly double payment in for January. So personally speaking it's a little misleading from the online application form to the in person experience. All in all I am happy I was worked with and got the vehicle. Just a little shocked I was told nothing down based on good credit and later told I had to put something down which I did and was in the total amount of 300.
Reviewed Dec. 31, 2016
Courtney was an awesome salesperson. She went out of her way to help me get into the best possible vehicle for my needs. She was great. I would recommend her for future people to buy a vehicle on the future. I will definitely go back to her for my future purchases.
Reviewed Dec. 31, 2016
Bought a truck back in January 2016 from DriveTime. The third day of having the vehicle had a side wall blow out. Had to replace all tires. They were dry rotted no reimbursement on this. At the time the tires were put on DriveTime was advised that the ball joints were also bad on the truck, still no help. Shop noticed there was no Missouri safety or Emission sticker on the windshield. When DriveTime was confronted on this they could not find that paperwork nor did they offer to take care of that. To this date 12/30 this Emissions cannot be found nor the safety. Still there was a vibration in the truck and I tried to get help on this.
Finally the truck had a wiring issue that led to several burnt wires on the engine. The truck was put in the shop and all that was fixed was heating and cooling. Still no replacement on the ball joints. Front headlights and tail lights don't match. One side new the other old and the vibration continues to get worse. At that point I was told there was $2,000.00 in safety repairs needing done and they would not cover that because that was normal wear on the vehicle. Still things with the truck continued to get worse. I finally saved up enough money to get my truck into my mechanic. Upon breaking the front end down he finds it has been pieced together. One side was a 2 wheel drive rocker arm and ball joint and the other was the 4 wheel drive parts. So the whole front end had to be replaced including the wheel hubs and rotors and brakes.
The following week the truck was due back into the shop for the rear end that had been leaking supposedly just the rear seal. Upon break down of the rear end the mechanics find that there is water and that it had been there for quite some time. Upon further inspection they find that this truck has been submerged in water and that it had happened long before I purchased the truck by the amount of rust and damage the water has caused.
So now not only was I sold a truck pieced together but one that also had been in a flood. Still no safety or emissions can be found along with any shop or inspection station information on this truck possibly because had the inspections been done the vehicle would never have passed. So in their negligence to look further into the issues with the safety issues the rear brakes also failed putting me and my daughter into harms way. With all this being said I urge consumers to use extreme caution. If you must deal with these people to buy a car take the car to your mechanic and don't sign anything until you have it completely checked out.
Jerri,
I’d like to first thank you for taking the time to bring light to your frustrations. I cannot apologize enough for the inconvenience vehicle repairs have caused you. I know it may be unsettling not being able to fully enjoy your vehicle. As a member of our Customer Relations Department, it is my goal to review this situation in more detail to see how I can properly assist.
Please know, DriveTime takes pride in the vehicle we provide to our customers. We understand that we are a business sought out not only because of our inventory, but also because of the service we provide. Prior to making a vehicle available for lease or purchase, a full inspection is performed. While we never want our customers to be faced with the burden of repairs, we are not able to predict if or when future mechanical issues will arise. For this reason, we provide each customer with a 30 day or 1,500-mile warranty to assist incase repairs arise. As an added piece of mind, our lease customers are given a “Life of Lease” warranty and our finance customers have the option of purchasing extended coverage.
Within your review you mentioned there was an issue with your “2 wheel/4wheel drive,” the emissions inspection and rust damage to the vehicle. I can definitely understand your frustrations being advised by a repair facility of these concerns. I would like to speak with you personally to learn more of the issues you have listed within your review. Please know, I will be contacting you within the next 24-48 business hours. Should you prefer to speak with someone sooner, you are welcome to contact our Customer Relations department at (888) 290-0148 and a member of the team will be more than happy to assist.
I certainly understand you are displeased with DriveTime; please know I am here to provide the most amicable resolution to this matter.
Thank you and I hope the remainder of your day goes well.
Sincerely,Philisha- Customer Relations
Reviewed Dec. 30, 2016
Tia ** and Nicole (the Manager) were awesome!!! Thank you both for making my 2017 start off with hope and happiness. If only I knew about DriveTime months ago. THANK YOU!! THANK YOU!! THANK YOU!! I will definitely be promoting your company and making my referrals.
Reviewed Dec. 30, 2016
Representative was nice. I was interested in cars at different locations and was told that they can get the cars. I sent an email two days ahead to let them know which cars I was interested in from other locations. When I arrived the cars were not there. It would be nice to let us know ahead of time that the cars cannot be at requested location until process started. I ended up getting a car at the lot, but it was not what I was really interested in. But staff was nice. Process went smoothly. I will send referral. Also, had to wait for car to get washed and no car mats included in car.
Reviewed Dec. 29, 2016
Thank you. Your dealership and works are great. I love my vehicle. Thank you very much! Audrey was good and she showed the car very well and check the car good. Price of car was good too. It runs great. Smooth ride and neat inside, love the seats and very thankful. Thank you.
Reviewed Dec. 29, 2016
I was very pleased with the service and with the overall car buying experience at DriveTime. I will definitely be referring my friends and family. I was impressed with the selection of quality cars they had available there to pick from. I am happy with my selection and glad I choose to go to DriveTime for my car purchase.
Reviewed Dec. 29, 2016
Drivetime is the most professional car lot. They explain everything and answer all questions. The services they offer are amazing! I got the ride I wanted at a price I could afford. I got to pick the cars I wanted to test drive. Also any complaints were immediately addressed. The staff is friendly and very understanding. They also listen to your needs.
Reviewed Dec. 29, 2016
My Review of Capital Blvd DriveTime Crystal1987. 12/29/2016. Reason For Visit. Sales (Used). "SCAM ALERT and LIARS". Gather round ladies and gentlemen and listen to the tales I have to tell you about these small brained people at DriveTime in Raleigh, NC. So first thing is First - they are rip-offs. Second - they have no brains in their head. Okay so we went to get a car there. They quoted it as one price on the phone and it's different with longer payments. So we had no choice but to get it. By the time we got it home (2 hours away) the check engine light was on. So we bring that overpriced piece of junk back because DriveTime was telling us the warranty company would cover it and the warranty company was saying it was DriveTime's responsibility and they wasn't going to touch it.
So we went and got the oil changed in it because the oil looked new but maybe something was wrong with it... The filter was hard as a rock and hadn't been changed for at least 10,000 miles. So there was no way we was keeping it. They tried to make it look pretty is all so BEWARE about that. Their inspections aren't crap. So we bring it back and make them go get another vehicle from Virginia like we wanted. So we go the day after we get it and get it checked out... Transmission fluid is black and needs to be changed since it has NEVER been changed in the life of the car. $200 we have to pay out of pocket. And the air filter is black and needs to be changed because again it had NEVER been changed. We like the car so we keep it but if you don't know anything about cars, bring someone with you who does because you will have to pay for maintenance. They should have done to the car before anyone purchased it.
I had a newborn baby at the time and needed to get it done to make sure it would last in case something happened and we had an emergency. They knew (including the salesman Chad) we had a newborn when we came in to sign papers even and they sat around with each other and even though they said everything was ready. First time we went it took almost 5 hours. Second time we went and got the other car. It took 3 hours so needless to say Chad was very slow but he wasn't the only one. So very unprofessional on the phone and smart asses. My husband has PTSD from the military and saving this country's ** and they still was a smart ** about everything.
Another customer we was talking to while waiting said they treated him like dog **. His words verbatim. We even called corporate and they said basically "we can't help you". Do they realize they have a job because of customers? Without customers they wouldn't have a ** job. So we wait for our new tag in the mail for 29 days exactly... we hadn't received it. So we called DriveTime again and talked to Loronda and she said she would next day mail a new temp plate since we live 2+ hours away and driving would be pointless. So we wait until two days later (30 days now since sale) our temp plate is expired. So we call and talked to Kira and explain we haven't got the new temp plate in the mail and our permanent plate isn't here either. Kira says Loronda wasn't in and didn't come the day before (so no she didn't mail it) then tells us she can ask Loronda when she comes back, whenever that is, if it was mailed.
Mind you our license is expired now and we have a six week old newborn. Great help there Kira!! So she snarky and didn't want to help at all so transferred us to a manager Cordaro (who was supposed to be the actual one to put in for the permanent license plate). He told us he would next day mail it to us a temporary license plate (it's already 2 pm so it won't be mailed out today mind you) and we asked him to look and see if the permanent has been put in for yet? And he talks to Kira and says yes. OKAY so she couldn't tell us that when we was asking her? She said she couldn't look it up when we asked her... Sounds like she exceeded the intake for her little brain. So anyway he said he would mail it to us and permanent license is already put in for. So when we got off the phone we got tired of their little Brain runaround and called the DMV and asked about the tag.
Apparently they have 28 days from sale date to apply for license plate and title. Our car is still in someone else's name whomever sold the car to DriveTime!! So if something happens to the car they get screwed. And they lied and never applied for the permanent license plate. So DMV told us to file a LT220 and they will be investigated. So they might think they can do what they want but they are about to get a rude awakening.
I strongly recommend they clean house and get ALL new people to work there who has some sense in their heads and can actually handle working with customers. I, a customer, shouldn't have to go over all their work to make sure it was done right. If I could give 0 stars I would. Go somewhere else to get a car and less headaches. I can't even tell you how many people I have steered away from them from our experience with them and I will continue to do so until corporate steps in, mans up, and does something about these people.
Hello Crystal,
Thank you for taking the time to leave your review. I am deeply sorry you are dissatisfied with your overall DriveTime experience thus far. We strive to provide each customer with the highest quality of customer service, and it is truly unfortunate that you left feeling otherwise.
I want to first apologize for any frustration you are going through in regards to the mechanical issues with your vehicle. Please know that all of our vehicles are inspected prior to sale in an effort to prevent mechanical issues such as the ones you had mentioned. However, with pre-owned vehicles, it is very difficult for us to determine exactly if or when mechanical issues may arise. For this reason, each vehicle sold from our lot includes an initial 30-day/1,500-mile limited warranty, in addition to the optional extended warranty that is available to our finance customers. That being said, we know that each customer and vehicle is unique, and we understand that it may be difficult to balance out of pocket vehicle maintenance costs along with the regularly scheduled payments. For this reason, our Customer Relations team is in place to ensure that all possible assistance options are explored.
I also want to sincerely apologize for the dissatisfaction you are feeling in regards to the time spent at the dealership. Please know that we make our best effort to expedite the process of placing our customers into their ideal vehicle. However, time spent at the dealership can vary between customers due to a number of different factors, and I am very sorry if you left feeling inconvenienced in any way.
Additionally, please keep in mind that each customer’s terms can change upon verification of necessary documentation provided to the dealership. This verification process can also play a role in time spent at the dealership.
I would also like to discuss the matters related to your titling/registration issues, however it is important to keep in mind that this process can vary from state to state.I want to thank you again for taking the time to provide your feedback. I would like the opportunity to discuss these concerns with you in further detail, however I was unable to locate an account with the information provided in your review. If you are in need of additional assistance, please reach out to my Customer Relations at (888) 290-0148. I look forward to hearing from you.
Thank you,Jacob – Customer Relations
Reviewed Dec. 29, 2016
When I purchased my 2007 Honda Accord in January, 2014, it was a pleasant experience. I needed a car badly, and the staff was very friendly and helpful. I wasn't aware of my credit score and because of past problems, I was unsure of approval. A friend recommended DT so I thought I'd check them out. I got approved for the car I wanted so I purchased it. Now, I wish I would have read the "fine print" and did a more thorough search for a new car and sought other options elsewhere. I recommend to people thinking about choosing DriveTime to READ the fine print and really look at what they're charging you for the car before you sign those papers. I am now 3 years into the loan. I am now driving a 10 year old car that is only worth maybe $4k/5k and I still owe over $10k on it.
DriveTime helps people who have no/bad credit get into cars, yes. But, they in turn, overcharge for these cars causing consumers to pay double and triple the price of what the car is worth because of over-pricing and very high interest rates. I have tried a few times to trade my Honda in for a newer vehicle. I have a great pay history and my credit has gotten much better. However, I cannot trade the car in because I am drowning in negative equity. Now, I'm stuck with a 10+ year old car. Granted, I haven't had a major problem with the car although I have spent thousands of dollars on maintaining it. But, still... I can't go trade it in for a newer one because I owe way too much on it because DT overcharges for their cars and jacks up interest rates.
Also, I took my car to the Honda dealership and had a multiple point inspection done on it a few months after I purchased the car. I wish I would have done this days after I bought it because I wouldn't taken it back. DT raves on their multi-point inspection before they sell cars. Not so! There were many things that were old that needed to be replaced which DriveTime should have taken care of before re-selling the vehicle to me. The main thing being the timing belt. I am still upset that DT sold me a Honda with high mileage knowing that they didn't replace the timing belt so that was another expense I had to cover.
Yes, the buying experience was a pleasant one. The staff was very nice. HOWEVER, I will never buy another car from DriveTime again. They prey on people who have little or no to bad credit and over-charge them for cars that aren't nowhere near worth the price. I have been a customer for 3 years, and I can't even get an amortization schedule from them showing my payments and amount due through the end of the loan because my payment schedule was modified. Would I recommend people to DriveTime... will I ever use them again? NO! Also, I bet this review doesn't get posted because it doesn't show 5 stars. It will get deleted like the other reviews I've tried to post about DT on here.
Hello Jason,
Thank you for taking the time to write a review. I am sincerely sorry to hear that you had become dissatisfied due to the pricing of your loan and vehicle. I want to assure you that we strive to provide affordable and reliable transportation options for all of our customers. As the nation’s largest dealership, DriveTime does not compete on price, nor do we hide it. Our no-haggle prices are posted online as well as on each vehicle at our dealerships. We understand that customers are weary about how dealerships price their vehicles, which is why we are transparent with how much our customers will pay for their vehicle of choice. On average, we invest over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB). We also provide our customers with a Federal Truth in Lending Disclosure at the time of sale. This disclosure indicates the cost of the vehicle, the total amount financed, the annual percentage rate (APR), any finance charges included, and the total amount that is expected to be paid upon maturity of the loan. For verification purposes, we have each customer sign this document stating that they acknowledge the loan and its terms. And as DriveTime specializes in working with customers with less than perfect credit, the APR may vary from customer to customer and may be higher than initially expected.
In regards to any repair concerns, we inspect all vehicles prior to arriving on our dealership’s lot. We also provide a 30 day/1,500 mile limited warranty, with finance customers having the option to add-on additional coverage for further peace of mind. Under the umbrella of these warranties, there are items that are deemed “non-covered components”. Some of these items include, but are not limited to: brakes, tires, fluids, belts, seals, gaskets, and cosmetic issues. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.
I truly apologize that the vehicle pricing caused you to return your vehicle. Please know that if anything should change, we would love to have you as a customer. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you,Andrew – Customer Relations
Reviewed Dec. 28, 2016
I was approved, when I doubted it could happen. I had a very good experience. My salesperson Courtney ** gave awesome customer service, as well as the finance gentlemen. They made everything easy and understandable. Courtney answered every question I had, plus some!! He was very informative as well! I would definitely recommend others!!
Reviewed Dec. 28, 2016
Everything was perfect, professional, fair, and handled in a reasonable time...!!! Thank you guys 1000%??? And I would like the two people who worked with me in getting me in my dream car; Which is Ms **, and Mr ** at DriveTime located at 4601 saint barnabas rd. Temple Hills, MD 20748.
Reviewed Dec. 28, 2016
Hats off to James @ Alameda - in Albuquerque, New Mexico location and finance person there... They treated us with so much respect and got the deal done, though we arrived late they saw it through. Thank you so much!!! Am please with the vehicle purchase.
Reviewed Dec. 27, 2016
Katrina and Brian at the Irving, TX location were really great. They continued to try and work our deal so we could get the car we wanted. My second experience with DriveTime and both were great. Keep up the good work. Thank you. Thank you. Peace.
Reviewed Dec. 26, 2016
I recently in purchased a vehicle for my daughter's 18th birthday. The quality of the vehicle and service was phenomenal! Preston ** was our salesperson and he worked with us until we got what we needed/wanted. This is my 2nd DriveTime purchase, so I am a bit partial.
Reviewed Dec. 26, 2016
Great experience, very helpful and fast and easy. Awesome customer service. DriveTime is a great place. I will recommend doing to my friends and family. The people there are very nice and willing get to help in any way. I love my car. Wasn't the one that I had looked at but definitely love it.
Reviewed Dec. 26, 2016
I asked for a better price and was told that DriveTime does not at all make deals because they know they are "dealing with people who cannot get cars financed," as my seller Arron told me. I was told that I was only going to have to pay a 300 dollar down payment on three vehicles that I test drove then when I decided on a fourth car and we were gonna do the paperwork I was told I had to pay 500 dollars! Before we finalized the paperwork for my finance I asked which of the two associates would be following me to the gas station to fill my car up and I was told that it was policy of DriveTime to only give customers a half tank of gas.
Now if these are not true I would like to have some form of compensation made to reduce the cost of my vehicle, finance and a full tank provided. I do not need for anyone to be fired, but I've never experienced a dealer that did any of the previously stated if not a commission-based tactic, and if it was my recommendations will not be for future business to be given to DriveTime!!!
Please contact me to verify the policies of DriveTime and if I was not given proper treatment. I'm satisfied with the quality of my vehicle and expect any GM vehicle to last 10 years or more if properly cared for and maintained. I am a single father of two and was without a family vehicle, so presented myself as a sacrificial lamb so to speak for a dealer to do me any kind of way, so long as I was on four wheels before I left! In closing all of the staff I dealt or spoke with were pleasant and informative, so long as I was given proper information DriveTime can count on me to recommend them to anyone I know looking for a vehicle.
Hello James,
Thank you for taking the opportunity to write your review. We always appreciate customer feedback, as it aids us in finding ways to improve our overall customer experience. I am deeply sorry to hear that you were not completely satisfied with your recent visit to our dealership. Here at DriveTime, we believe in providing our customers with the utmost transparency in all aspects of their purchase, and it is truly unfortunately that you left feeling otherwise.
I want to apologize if the we were not able to properly portray the sense of transparency and honesty that we strive for in our mission to provide top notch customer service. However, please know that the information provided to you at the dealership was accurate. Our haggle-free pricing is part of the DriveTime experience for our customers, and truly emphasizes our transparency with how much our customers will pay for their chosen vehicle. Additionally, our system automatically populates the down payment amount based on the information and documentation provided by our customers, as well as the specifications of the selected vehicle. Once the offer has been accepted and we place our customer into their vehicle, please know that it is DriveTime policy to provide each customer with a minimum of a half-tank of gas prior to leaving the dealership.
I hope that I was able to provide some clarity on the concerns you had mentioned, and I want to apologize again for any frustration this situation had caused. If you have any additional questions or concerns on this matter, please feel free to reach out to my Customer Relations team at (888) 290-0148.
Respectfully,Jacob – Customer Relations
Reviewed Dec. 26, 2016
I had great customer service. But, I will say that the vehicles are overpriced. Sad I have to return my vehicle. I refuse to pay 30,000 for a 12,000 vehicle. I heard positive reviews from a few friends. But, they also said they had issues with their vehicles.
Hello Vonetta,
Thank you for taking the time to write a review. I am sincerely sorry to hear that you had become dissatisfied due to the pricing of your loan and vehicle. I want to assure you that we strive to provide affordable and reliable transportation options for all of our customers. As the nation’s largest dealership, DriveTime does not compete on price, nor do we hide it. Our no-haggle prices are posted online as well as on each vehicle at our dealerships. We understand that customers are weary about how dealerships price their vehicles, which is why we are transparent with how much our customers will pay for their vehicle of choice. On average, we invest over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB). We also provide our customers with a Federal Truth in Lending Disclosure at the time of sale. This disclosure indicates the cost of the vehicle, the total amount financed, the annual percentage rate (APR), any finance charges included, and the total amount that is expected to be paid upon maturity of the loan. For verification purposes, we have each customer sign this document stating that they acknowledge the loan and its terms. And as DriveTime specializes in working with customers with less than perfect credit, the APR may vary from customer to customer and may be higher than initially expected. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase.
I truly apologize that the vehicle pricing caused you to return your vehicle. Please know that if anything should change, we would love to have you as a customer. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you,Andrew – Customer Relations
Reviewed Dec. 25, 2016
I love the experience and the quality of the vehicle I got for such a low price and I'm so happy. Thanks Drivetime!! I would definitely recommend Drivetime to anyone they work with and you definitely will leave satisfied with a big Kool-aid smile on your face like I did.
Reviewed Dec. 25, 2016
We had a great shopping and buying experience. Both sales persons involved were very upfront and helpful with our decision to choose one vehicle, and then changing our minds and finally choose our Ford C-Max. The closing paperwork was easy and very clear. We were out in no time to celebrate Christmas Eve.
Reviewed Dec. 25, 2016
Walking into this dealership I was immediately greeted by Mark **, which got me set up with an appointment in less than 2 seconds. Sierra ** was the one who sold me my 2013 Dodge Avenger, she was awesome. She found exactly what I was looking for and literally went down a list with me to find the car that suited my needs. I would definitely refer this dealership to anyone with bad credit. They have good quality cars and make car buying a lot more easier than your average dealership. Thanks again DriveTime for everything!
Reviewed Dec. 25, 2016
My experience with DriveTime and Steve was very enlightening. Everyone was friendly and professional. I would recommend anyone to DriveTime and Steve. They didn't attempt to sell anything and they listened to my concerns and answered my questions. The experience was smooth and easy.
Reviewed Dec. 24, 2016
Great Customer Service! Made Purchase easy and noncomplicated! Special thanks to Shekeira & David! Explained everything clearly. Very welcoming staff whose only concern was my satisfaction! Thank you! Will definitely recommend others to DriveTime! I will do future business with DriveTime and I will recommend others too!
Reviewed Dec. 24, 2016
Royce ** and his boss Ryan in Lakewood, Co really went above my expectations. I had the best experience possible, great customer service and they provided me with a great Christmas present. Thanks fellas. Keep up the good work! Clean store. Clean lot. Very nice
Reviewed Dec. 24, 2016
Everybody there DriveTime was awesome very friendly and they worked with me till I found a car I wanted and not a lot of companies wanna help. They just want to get paid and not take the time to help you find a vehicle you're happy with.
Reviewed Dec. 24, 2016
We'd never imagine the car buying experience to be a pleasurable one - mostly because we have purchased several cars as a couple and have never once enjoyed the experience. Until now. Everything came together so nicely. Our first contact with DriveTime was via your website, which is easy to navigate, thorough and up-to-date.
Our next stop was your store. The dealership was clean and inviting. The staff was professional, knowledgeable and could not have been more helpful without hurting themselves. Malik **, our sales representative, deserves kudos, accolades and perhaps a promotion. His manager, Wayne, who helped finalize our purchase, was stellar. Everything was explained in final detail in a patient and professional manner.
We received many follow-up contacts within 24 hours of our purchase by email and by phone. We were made to feel respected, which is something second - chance buyers often don't experience. Some other car sellers seem to think that they are doing a buyer a huge favor by even speaking with them. DriveTime is different: they treated us the way a business should - like we mattered and were the reason their doors were opened in the first place.
Reviewed Dec. 24, 2016
DriveTime helped me get into a car that fits me perfectly! The staff was also nice and very knowledgeable. I would definitely recommend my friends or family that's looking for a vehicle to shop with DriveTime! I'm definitely enjoying my new vehicle... Thanks DriveTime.
Reviewed Dec. 23, 2016
For a first time buyer from a car lot, it was much different than I expected. Everything was explained. Everyone was there to help and explain any questions. Was very afraid that I would try to be sold something I couldn't afford and wasn't put in that position. Can't wait to continue doing business.
Reviewed Dec. 22, 2016
Katey ** was the best. I really appreciate her helping me into a car. She was very kind and she didn't mind talking with my son and I about anything that came up in conversation. DriveTime was great! I would recommend anyone looking for a vehicle to visit them. There were so many options to choose from.
Reviewed Dec. 22, 2016
Drivetime is the company that is so friendly, they are accommodative. They did not even care whether your credit is bad or good. What they after is that even if your credit is bad they are ready to help you to adjust it. What made me happy with them is the warranty giving to us on the car that we bought, and I really appreciate what Mr Ernesto ** did for me and my family on that day. I really thank you very much and God bless you all, amen. I wish all Mery Christmas and happy New Year in advance. Bye for now.
Reviewed Dec. 22, 2016
I was very please with The Staff and my salesman Fred. I have been to a couple dealerships and they couldn't help me. Just wasted my time but Drivetime met my wants and my needs. Thanks again. I'm a happy customer!!
Reviewed Dec. 21, 2016
This was a very satisfactory experience, from the online application to the final pickup of the car. I couldn't have asked for a more friendly, knowledgeable and capable group of people. I was very satisfied when I left and was very proud of my purchase. Thank you Drivetime Team!
Reviewed Dec. 21, 2016
They are really friendly and helpful. They worked with me and give a lot options according by budget. They made me feel welcome. I had visit other places and did not want to work with me and made me feel out of place.
Reviewed Dec. 21, 2016
I had the greatest service associate Zachary **. Everything was explained thoroughly. I will be returning to DriveTime. The process of going through the application down to the test drive was all explained to us and any questions I had they told us efficiently. They have nice vehicles. My experience with them was enough to bring us back. Thanks DriveTime!
Reviewed Dec. 20, 2016
From the moment we entered, until we drove off of the lot the representatives were extremely friendly, and amazingly helpful. Everyone really seemed liked they wanted to help me get in the vehicle I wanted, which I had never experienced at any other car dealership. So, thank you for all your help. 10/10. Will more than likely buy all future vehicles from you.
Reviewed Dec. 20, 2016
I had an awesome experience at the Marietta dealership. The entire staff was cordial and helpful. They were happy to answer all my questions and address my concerns. They had a good assortment of cars to choose from. I will recommend them to friends and family.
Reviewed Dec. 20, 2016
Sierra is the best & was very helpful. Thank you for your help! I really enjoyed how no one bothered me while I walked around the lot. It was definitely different but in the best kind of way. They worked with me & I couldn't be happier with my car. Thank you.
Reviewed Dec. 20, 2016
First of all, my issue is not with my local dealership. It would be with the company itself. My local dealership in Williamstown was outstanding. My problem is that when I made this purchase, I made sure that I was covered with a warranty and gap insurance. Since I drove it home on July 1st, 2016. The AC has been not working for the better part of the summer. It was in for repairs and still does not work. About 2 months ago the transmission went and I was without my truck for a week and a half. They replaced it, but with a used transmission. And that now does not seem to be shifting correctly.
Two weeks ago I had a blow out and had to use the spare tire for the first time. I found out that it was almost a bald tire. When I had the tire guy look at it I was informed that it was completely dry rotted. And that it would be a safe bet that all of my tires are that way. Now I know that tires and brakes are not warranty items and that there is no way to tell if that condition existed so I'm not upset about that expense. However the tire blew out so quickly that my rim was damaged.
Now this week a second blowout. Since my spare was already in use I had to have my truck towed. When it was being loaded onto the flatbed, the driver informed me that it was not just a flat tire. But that my caliper had fallen down and scored my rim to the point that it exploded into 2 pieces. And when the rim was cut open the air just was gone. Which sent me flying into the shoulder and almost unable to stop. I was just advised from the repair shop that now because of this second blowout, I need a new rotor, brake pad, caliper, some kind of a steering knuckle. Also while they were investigating this repair they found that my strut spring is busted and just laying on the strut.
While it does suck to have to purchase all new tires at 800.00, 2 new rims at about 300.00. My repair shop tried to get anything out of the warranty company. But was told NO, so now in addition 1100.00 in tires and rims I'm responsible for 1345.00. 1 WEEK before Christmas. My truck is being held hostage at the repair shop. How am I to pay any of this while paying almost 500.00 per month for the truck? Between the warranty and the gap insurance I'm getting 0 help. For what I'm spending per month it would be a lot cheaper to have a brand new truck with a real WARRANTY.
Hello James,
Thank you for taking the time to write a review. I am sincerely sorry that you are dissatisfied with DriveTime due to repair concerns with your vehicle. I would like to assure you that we strive to provide reliable and affordable transportation options for all customers. All DriveTime vehicles are inspected prior to sale; we also include a 30 day/1,500 mile limited warranty with finance customers having the option to add-on additional coverage for further peace of mind. Also, on average, we invest over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB).
I understand that it can be quite frustrating when a component is not covered under the warranty terms. For situations where this may be the case, my department, Customer Relations, is in place to review for any assistance available. We take all of the provided information and we search to see if any further assistance options are available for our customers. I understand that you have been in contact with my department in order to come to an amicable resolution to your concerns. I apologize that you are dissatisfied with the outcome of our review. Please continue to work with us in order to resolve any further concerns.
Thank you,Andrew – Customer Relations
Reviewed Dec. 20, 2016
The first thing you should know is that I was terrified about purchasing a vehicle from a dealership. I thought it would be too complicated. I was shaking when I walked in. Daniel ** (at Corpus Christi off of South Padre Island Drive) did an AMAZING job. He took the time to break everything down and made every part of the process so simple for me. I had an insurance hiccup and he got on the phone and called around with me until I got coverage. I don't remember the name of other guys who helped us but they were just as great. Amazing experience. I could not be happier.
Reviewed Dec. 20, 2016
Christopher ** is the best salesman ever. We have never met anyone so caring and compassionate about their job as well as the customer. I will and have recommended DriveTime and Mr. ** to all of our family and friends. I just lost my mother, being an only child my nerves were in a bundle but Mr. ** made the process easy as pie. May God bless him always.
Reviewed Dec. 19, 2016
I was quoted already a reasonable down payment. I received great service, fast, and friendly. No hassle and approved with poor credit. I would and have already recommended DriveTime to others. I'm so glad I came into the dealership. I left with a beautiful car that I chose and a FULL tank of gas???
Reviewed Dec. 19, 2016
I purchased a car through DriveTime a month and a half ago. I have had to take the car into the shop 4 times since I have bought it. I have contacted Bridgecrest at least 8 times today to get to the bottom of the issues I'm have in hopes that they will transition me into another vehicle that doesn't have these problems considering my payments are 450 dollars a month. I have received a run around from the customer relations department all day... I have never been so unhappy with an experience in my entire life.
This company preys on people with poor credit and then does nothing to put them in a reliable car. I would most definitely warn people before dealing with DriveTime. Make sure you have someone check the entire car from top to bottom before purchase. Do not take their word that they check their cars before sale. It's a lie. I am going to take this car and drop it off at the Drivetime lot I purchased it from and contact our local news media to do a story on the scam and lemons that they are selling... Buyer beware. Buyer beware. Buyer beware.
Hello JD,
Thank you for taking the time to write a review about your experience. I am sorry to hear that you are experiencing any repair concerns with your vehicle and that these have caused you to become dissatisfied with us. I want to assure you that it is our goal to provide reliable transportation options for all customers. All DriveTime vehicles are inspected prior to sale; we also include a 30 day/1,500 mile limited warranty with finance customers having the option to add-on additional coverage for further peace of mind. I understand that it can be frustrating when any repairs are needed on your vehicle, especially those that are not covered under the warranty terms. For situations such as this, my department, Customer Relations, is in place to review for any available assistance. We take all provided information and we search for any options that may be available. I do see that you have been in contact with my department, and I encourage you to continue working with us so that we may reach and amicable resolution.
In regards to your inquiry towards dropping off the vehicle, I do advise that dropping off the vehicle may be constituted as a voluntary repossession and may adversely affect your contract. I encourage you to reach out to Bridgecrest, your loan servicing provider, to discuss this situation.
Thank you again for your time,Andrew – Customer Relations
Reviewed Dec. 19, 2016
Customer service was excellent. We were in and out of there within 3 hours time frame. Most places, you would have to wait about 5-6 hours just to process your paperwork and then be turned down. They've always treated me GOOD! Thank you and Happy Holidays at Camelback DriveTime in Phoenix.
Reviewed Dec. 19, 2016
The employees at DriveTime are amazing and so helpful! They do what's best for the customer instead of just trying to push you towards a vehicle they want to sell! I will recommend DriveTime to as many people as I can! We love our new car!!! It is beautiful!!!
Reviewed Dec. 19, 2016
My guy & I came in looking for a truck for him. Reggie immediately met with us & started things off great. We laughed, we joked & he spent close to 4 & 1/2 hours getting him set up & ready to leave. Even had someone drive 45 minutes to another lot to pick up the truck & bring it back. And stayed close to 2 hours after closing to help. Very amazing, fun experience & will definitely go for my next car & recommend my friends.
Reviewed Dec. 19, 2016
Love DriveTime!!! Got a car I love and it was an easy process. Tried to get a car other places but got denied but at DriveTime they don't go by your credit so yay for me. Aarik was great and very helpful. Ask for him when you go in. They have great cars to choose from so hard to choose just one, lol.
Reviewed Dec. 18, 2016
My son had been needing a good truck, and after several attempts of getting one we were finally able to get one at Drivetime. The service there was excellent, they seemed really dedicated to helping with our needs and respectful of our time not being wasted. Thanks.
Reviewed Dec. 18, 2016
DriveTime has been super helpful with finding my first vehicle and my second. They made sure that I was able to get into something I wanted but made sure it was still affordable. They work with you and pretty much all types of credit. I would highly recommend anyone purchasing their vehicle there.
Reviewed Dec. 18, 2016
Jerald ** in the sales department did a excellent job getting me a good deal for a nice car. Everything went smoothly for a changed. I would definitely recommend people to visit Jerald down at their west Covina location. Best customer service I have seen in a while. Explained everything in detail. Got me in a car I actually liked too.
Reviewed Dec. 18, 2016
I bought my first car at DriveTime and I couldn't be happier with my experience and my car. Walon was the guy that worked with me and he was so patient and helped tremendously. I love what DriveTime has to offer and how much they seem to care! We are already referring people.
Reviewed Dec. 18, 2016
I needed a good quality used car with low miles, and I had a tight budget to work with. My sales person, Mark, was wonderful. He was informative without being pushy, knowledgeable without being a know it all, and focused on me, even though there were several distracting coworkers. I would recommend Mark to anyone looking for a not just a good sales associate, but one that seems to care.
There are a couple of things I would like to see improve. If it were in my power, I would find a way to make inventory real time, so that stock inquiries were up to date and accurate. When you find a car you're interested in at another DriveTime location, and your sales person calls and is told they think it's there and will call back, and a half hour later your sales person has to call back again, only to find out the car is in the middle of being sold, that is frustrating for everyone involved.
I would also change how personal insurance is done. I would prefer to contact my insurance company while at the dealership, and have my insurance binder sent by email or fax to the dealership rather than drive off the lot with simply a copy of my insurance. Why? Because if you buy a car like I did on a Friday, your broker is closed on Saturday and you have to wait until Monday to add your vehicle to your policy. If something happens to the car, the bank and dealership are covered, but you are not. To me that is a definite area to consider improving. Other than that, my overall experience was four and a half out of five stars.
Reviewed Dec. 17, 2016
I can not tell you how pleased I was with my experience. Especially Lee. She was very professional and helpful. Great job LEE!! Thank you so much!!! I will be recommending all of my friends to DriveTime from here on out.
Reviewed Dec. 17, 2016
Granted that it took me some time to decide what is was that I wanted to do. Reginald was great with explaining and answering my questions helping me to get to my decision. I truly enjoy my car, even though it took hours for completion of the paper work. I do appreciate DriveTime for the approval even before I had gotten there, thru out life's ups and down's and unexpected changes. Other car dealerships wanted me to put out a couple of thousands or co-signer & take a huge payment, uggghh. With less than $700 down and a reasonable payment to them I'm satisfied.
Reviewed Dec. 17, 2016
I am extremely pleased with the service I received on my visit to DriveTime Corpus Christi. Destiny was very helpful and she got me in the exact car I went in wanting. The entire staff was very helpful and knowledgeable. Overall amazing experience!!!
Reviewed Dec. 16, 2016
I was thoroughly impressed with the customer service. My salesperson Speshel ** was awesome to work with. Her and the DriveTime team made the whole car buying process smooth and painless. I absolutely love my new car. And so does my family. Thank you!!!
Reviewed Dec. 16, 2016
Tiffany was very nice and sweet. She help me a lot. She kept me updated on everything and showed me how everything on my new car worked and told me if I had anymore questions to just ask or call back if I needed to.
Reviewed Dec. 15, 2016
Well this is your company's policy or guidelines, I figured I with at least state my true opinion! I felt like I was tricked into the deal? I looked up the same truck on the internet black book, and the amount I am paying is thousands above a fair price! I asked if there was room for negotiation.
Hello John,
Thank you for leaving a review. I am sorry to hear you are not fully satisfied with DriveTime. We never want our customers to feel as if they were taken advantage of. While we are here to sale or lease great vehicles, we want to ensure our customers are comfortable with the amount they will be paying for the vehicle.
DriveTime does not compete on price nor is it something that we hide. We understand that purchasing a vehicle is a big decision and we strive to be as transparent as possible. At the time of signing, our Sales Advisors will provide each customer with a Federal Truth in Lending Disclosure. This disclosure outlines the amount financed, APR, finance charges, and the total amount expected to be paid throughout the life of the loan. We also invest, on average, over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which are within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB).
Once again, I apologize you are displeased with the pricing of your vehicle. Should you have any additional questions or would like to speak with someone in regards to these concerns, you are welcome to contact our Customer Relations Department at (888) 290-0148.
Thank you for your time and I hope the remainder of your week goes well.
Respectfully,Philisha-Customer Relations
Reviewed Dec. 15, 2016
Fred ** was our salesperson in 2009, and again last night. He hasn't changed a bit. Still a wonderful person, very friendly and helpful. I explained what I was looking for and he knew exactly the car for me. No one at the dealership tried to talk me into anything else. I explained that my last car payments were a little over $400 a month so l wanted to try and keep my new car payment under that amount. Guess what? They did just that. I may not have to buy a car at the Judson DriveTime, but I choose to. When my son is ready to buy his first car that's where he'll be going.
Reviewed Dec. 14, 2016
Bought a car from them on August 7th, took the car in on 11th to have it completely go through and checked. I told them about a faint purring when the car was idling but they told me at because it was within the first 5 days it would be put on the report and if anything was to happen because it was noted it would be covered but they couldn't do anything until the check engine light came on. WELL GUESS WHAT... on August 13th the check engine light came on and my car started hesitating when starting.
I got it in to get it checked and came up with error code p2191 which is a very vague code that could be anything from electrical to (my guess) the fuel pump. I was then told it would be at least a day without my vehicle to actually diagnose it to see what exactly it was. I am a single mom with 3 kids. I'm raising on my own with 3 different jobs. I can't be without a vehicle for a day let alone however it takes to actually take care of the problem. So I call DriveTime on the 14th to start the process of getting it fixed.
On the 22nd, I had the amount finally to be able to cover the diagnosis, so I took the car back in to see if I could get the car diagnosed so that they could approve the rental vehicle I was told I was covered for on my warranty. This is when I was told that the rental was a reimbursement. It's the end of the month and I can't afford to pay for a rental car to be reimbursed WHENEVER when I have bills due!!! I am barely scraping by right now and can't afford to pay for a rental car on top of the 460 I'm paying for this new car that I only got so I could have a dependable vehicle for me and my kids' insurance 190 a month to make sure I am following their rules and having full coverage on a leased vehicle, and school just starting for my kids and every other expense in the world. :( :(
It is now the first and I am afraid if I don't get this fixed my kids and I will be broke down on the side of the freeway because I can't afford a rental vehicle out of pocket or take time off of work to be vehicle-less so it can be safe for my children. I AM AT LOSS FOR WORDS. I wish I would've gone ANYWHERE ELSE!!! OH but their payment for the car has already been paid this month. :( I should've saved that money for a rental car instead and left this POS on their parking lot with the keys just to stop this headache. I don't know what to do and in a catch 22 situation because DRIVETIME sold me a lemon and it's still less than 2 months later (9/1/2016 ON YELP).
UPDATED TO 12/14/2016. Drivetime sold me a car with sludge in the engine and won't replace it and if I return the car they are threatening to put it on my credit!!! I have been on foot for the past week + no rental unless I want to pay out of pocket and maybe get reimbursed. I bought all warranties and they still won't fix it!!! I am a single mother of 3 living alone in Las Vegas and got a new vehicle to make sure they are safe!!! I am walking 3+ hours to and from work each day just to make sure I can still earn a living to put food on the table but cannot keep doing this!!! The most they are willing to do is just clean the engine so in 3 months it will gunk up again!!! It is a lemon car and they are criminals putting people in this situation!!! Especially around Christmas!!! WORST PART IS I HAVE ONLY HAD THE CAR FOR 5 MONTHS!!!
Margaret,
I want to offer my sincerest apologies for the issue that have taken place with your vehicle thus far. I know how upsetting it can be purchasing a vehicle and it not operate as it should. Rest assured, it is truly my goal to assist you and provide the most appropriate resolution to your concerns.
We understand that each of our customers come to us not only in search of great service, but reliable transportation as well. Prior to us placing a vehicle on our lot, it is subjected to a full inspection. While we take multiple precautions to ensure our vehicles are exceptional, we are never able to predict if or when a failure may arise. For this reason, we provide our customers with a 30 day or 1,500-mile warranty just in case repairs are needed. For an added piece of mind, our lease vehicles come with a “Life of Lease” warranty and our finance customers are given the option to purchase extended coverage.
I assure you, we never want our customers to be faced with unexpected repairs as we understand the stress it can bring. It is my understanding you have been in contact with a member of our Customer Relations Departments in regards to the needed repairs, and a resolution may have been provided. Should you have any additional please feel free to contact us at (888) 290-0148.
Please know, we are always here to help. Thank you for your time and may the remainder of your day go well.
Sincerely,Philisha- Customer Relations
Reviewed Dec. 14, 2016
My whole time there was enjoyable. I came in not really knowing what I wanted but I needed a car that night. They helped me find my perfect match and got me in a car in the same night, even staying open later to make sure I was able to take my car the same night. I can't wait to work with them and build good credit through them.
Reviewed Dec. 13, 2016
2006 Toyota Tacoma - Once my fiancee and I decided on what we wanted the process went smooth and quickly. All the employees we talked to were helpful and made sure we understood everything. I was extremely surprised with all the information I was given about our new truck. I would use DriveTime again.
Reviewed Dec. 13, 2016
Robyn was super helpful. She helped me find the vehicle I wanted. She worked with me and showed me only the cars I was interested in, no pressure. I bought the 5 year, 500,000 mile warranty for peace of mind. Quality selection to choose from. Thanks.
Reviewed Dec. 13, 2016
Brenda ** was an awesome car sales person. Wonderful personality. I would 100% recommend DriveTime at 21st Ave and Camelback. I love my new car. I was having issues with my car and upset (crying) about getting a new one and at the end, DriveTime made my day. Thank you.
Reviewed Dec. 12, 2016
I purchased an automobile on 11/10/2016 (2011 Hyundai Sonata). I bought it in the Riverside, Ca office. Just last week I had an oil change done to it. To my surprise, when they showed me the Filters (2) they were the filthiest (heavy dirt and even leaves) that I had ever seen in an automobile. They assured me that the engine oil had been done (service) which was not true. This is what the salesman (Carliose **) told me and I took his word for it. We were there for many hours and I traveled about 100 miles from where I live. Why would he lie to me on this? I love my car but very disappointed because I really believed that all the vehicles sold there would be well taken care of. I really don't know if I would ever recommend someone to purchase an automobile there.
Hello Chris,
Thank you for taking the time to write a review. I am sincerely sorry to hear that you had experienced anything less than perfect service. I want to assure you that it is our goal to provide reliable and affordable vehicles for all customers. I want to assure you that all DriveTime vehicles are inspected and any failing items are replaced. We also include a 30 day/1,500 mile limited warranty with finance customers having the option to add-on additional coverage.
I understand that it can be disconcerting when any vehicle concerns occur so early into the loan. I want to look into your situation further to see what assistance I may provide to turn this situation around for you. Please be advised that I will be reaching out to you within the next 1-2 business days to discuss matters further. If you prefer, you can contact my department, Customer Relations, at 888-290-0148.
Thank you again for your time and I look forward to speaking with you.
Respectfully,Andrew – Customer Relations
Reviewed Dec. 12, 2016
I'm very happy with my new to me vehicle. Wesley and Jarred made the whole experience a breeze!! I would recommend to anyone that is trying to work on improving their Credit!! I'm very pleased that I was able to get the vehicle in MY NAME not having to use a Co-signer! The low down payment made it easier too! Thanks again for making this experience less stressful!!
Reviewed Dec. 12, 2016
The customer service experience was phenomenal. Everyone was friendly and the managers were exceptional. Jason was our salesperson and he went above and beyond for us. Jason made sure my fiance and I were happy and was in the car we wanted to purchase. I would highly recommend the brandon location to my friends and family.
Reviewed Dec. 11, 2016
Everyone there was very nice and pleasant... My only complaint would be that it is a very slow and long process. I was there for over 5 hours before I left with my car??? I really just didn't understand why it took so long. I have never been at any dealership for that long. It was rough.
Hello Monica,
I want to thank you for taking the time to write a review about your dealership experience. I am glad to hear that we were able to find you a vehicle and that your interaction with our sales staff was excellent. However, I am sorry to hear that you had a less than ideal experience due to the amount of paperwork and the long wait. I want to assure you that we strive to provide a stream-lined process for our customers. However, we want all customers to feel satisfied that they all questions they have at the time are answered to the best of our representative’s abilities. Documentation provided by the customer must be properly verified. Due to the fact that no two customers are the same and they will not have the same questions or paperwork, time spent at the dealership may vary. Please rest assured that I will take your feedback and I will address it with the appropriate parties.
Again, I want to thank you for your time. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you,Andrew – Customer Relations
Reviewed Dec. 11, 2016
Dan ** was really great and patient. He helped us find the perfect vehicle for me and my family. Also Mike from Texas was very friendly and professional. We appreciate you guys. So far so good. I love my Hyundai Santa Fe. I would definitely refer anyone to the establishment.
Reviewed Dec. 11, 2016
Preston was very helpful during my visit. I told him exactly what I was look for and he made it very easy for me. He took his time and explained everything I needed to know. He did not rush me or pressure me into anything that I didn't want. I would definitely recommend DriveTime and Preston to my friends and family.
Reviewed Dec. 11, 2016
Excellent Customer Service!!! Everyone was friendly and professional from the time I walked through the door until I left. Darryl ** hats off to you for being very patient with me... Go DriveTime!!! I will definitely pass the word on.
Reviewed Dec. 11, 2016
My experience with Douglas and Brian at the RedBird location was totally amazing! After literally having to start over in my car buying experience I was very impressed by my experience. My DriveTime rep was equivalent to my experience with Sewell Lexus. They treated me as if I was the only one in their purchasing a car and then they totally valued my business. I would definitely refer everyone that I know seeking to purchase a vehicle to go and experience what I did personally with Douglas and DriveTime!
Reviewed Dec. 11, 2016
I had a great experience at DriveTime in Chesapeake VA. I was a bit skeptical about how the process worked and if I would get approved, but I did and so far I'm happy with my purchase! The sales department was very professional. They went over every document with me to make sure I understood what I was signing! I appreciate DriveTime being able to get me a vehicle I can be proud of...
Reviewed Dec. 11, 2016
I came into DriveTime to see about getting a new car. I was approved for a vehicle and drove off the lot with the car I am in love with the same exact day. I filled out my paperwork, test drove my car, they showed the car fax, I got insurance and pulled out the lot. The staff is amazing and extra friendly, everyone's main focus was to get me into my car. They make everything clear for you and answer any questions you may have. I love DriveTime because you can't beat low prices and great customer service!
Reviewed Dec. 11, 2016
Everyone was very nice and answered all questions asked. Everyone very happy when left. Was very happy with car that was picked out. Was very clean when we left for home with the car of our choice, not just something we had to settle for. The test drive went very well.
Reviewed Dec. 11, 2016
Araceli was AWESOME!!! SHE GOT ME INTO A NEW CAR AND ENJOYED HER PLEASANTLY!!! GREAT JOB ARACELI AT DRIVETIME ON SAHARA in Las Vegas!!! Everyone else was Great also!!! I would gladly refer anyone to DriveTime!!! I could not have asked for a better experience. Happy Holidays to everyone at DriveTime!!!
Reviewed Dec. 11, 2016
My experience was incredible. I even got the vehicle that I wanted. The sales Manager was very helpful and understanding. The sales person was very patient. The test drive was great but could be longer. I would definitely recommend this dealership to anyone who is interested in purchasing a used car.
Reviewed Dec. 10, 2016
All the people at the Fairfield, OH office was great. Moe, Brittany, Jordan. All went above and beyond and really knew their stuff. They were very happy to help and go over anything I had questions about. And all the people there seemed very professional.
Reviewed Dec. 10, 2016
Honestly, this has been the best car buying experience I have ever had. The whole process was stress-free and I never felt pressured into making a decision or was bullied into buying the car. Shannon was amazing and Cleveland was extremely helpful. I definitely recommend and will continue recommending DriveTime to anyone that needs to buy a car. Finally, THANK YOU for helping me get a car and start getting my credit back on track!
Reviewed Dec. 10, 2016
They were very helpful with the process of me looking for a vehicle. It was faster than I imagined it to be. I appreciate all the help they've given me with this and getting a car that was in my budget and I am very likely to tell friends about how easy and simple it was. Thank you again Whittney!
Reviewed Dec. 10, 2016
I got my vehicle in September. DriveTime warranty is with Aeverex. I was told that if anything internally such as engine or transmission is wrong with the vehicle that all I would have to pay is a $100 deductible. My check engine light came on and car is running completely hot so I contacted Aeverex to set up an appointment with a shop they work with. Dropped my car at the shop for it to be looked at it and they tell me that Aeverex does not cover cooling system performance. It does not make sense at all that it's not covered. It's clearly messing up my engine. I even paid for a diagnostic which cost $88 and nothing was performed on my car!
Latairia,
Thank you for bringing your concerns to our attention. I am deeply sorry to hear you are displeased with DriveTime and Aeverex, the warranty administrator. It is my goal to personally review this matter further and provide a resolution that you will be happy with.
Here at DriveTime, we value each and every one of our customers, and never want them to feel as if the service they purchased has no value. Typically, components such as: engine, transmissions, wheel bearings, ac compressors, and drive axels are covered under normal contractual terms. If there was an item that was not covered, it is primarily because it is listed as a “maintenance or normal were and tear item”. I know having a vehicle that is not operating as it should, is less than ideal. I assure you, my team is in place to review matters such as these to see if an exception can be given.
I would like to speak with you directly in regards to the issues you have brought forth. Please know, I will be reaching out to you within the next 24-48 business hours. Should you feel the need for immediate assistance, you are welcome to contact us at (888) 290-0148 and a member of the team will be more than happy to assist.
Thank you for your time and I look forward to speaking with you.
Respectfully,Philisha- Customer Relations.
Reviewed Dec. 9, 2016
Your sales person Selina ** was awesome very nice, knowledgeable. Took her time to make you feel very comfortable about the vehicles you were interested in. Would come back again and send friends to see her. Ms ** never made you feel pressured about buying a vehicle.
Reviewed Dec. 9, 2016
I worked with Faith. She was very helpful & fun. Definitely makes purchasing a vehicle less stressful and worrisome. They have great customer service and I'd recommend someone going there. The payment was something reasonable and nothing that would be too strenuous for someone.
Reviewed Dec. 9, 2016
It started off rocky considering the first car I chose had transmission issues as soon as I got on the highway! But customer service and Doug went out their way to help me get into another car, and they were so sweet and understanding. I can't stress enough how much I LOVE THIS CAR!!!! THANK YOU GUYS!!
Reviewed Dec. 9, 2016
Getting approved was very easy. Everything was great until two months ago. The transmission went out in my 2009 Saturn Outlook. Luckily it was still covered under warranty. Took them almost a month to repair it. And now December 6 2016 the transmission is out again. I wonder how long repairs will take this time.
Monique,
Thank you for leaving a review. I am truly sorry to hear of the issues that have taken place with the transmission within your vehicle. I know that having unexpected mechanical repairs can cause frustrations, and for that I cannot apologize enough.
I assure you, when our customers are faced with repairs such as the one you mentioned, we taken them seriously as we want to relieve as much stress as possible. Rest assured, each of our vehicles undergo a full inspection at our service centers prior to sale. However, as with any pre-owned vehicle, we are never able to predict if or when a future failure will take place. For this reason, all customers are given a 30 day or 1,500-mile warranty to assist. For an additional piece of mind, our lease vehicles come with a “Life of Lease” warranty and our finance customers have the option of purchasing extended coverage.
It’s my understanding that this matter is being resolved by your warranty administrator. Should you be in need of additional assistance, please know my department, Customer Relations, is here to help. Please do not hesitate to reach out to a member of our team at (888) 290-0148.
Thank you for your time and I hope the remainder of your day goes well.
Sincerely,Philisha- Customer Relations
Reviewed Dec. 9, 2016
I am so in love with my new car. The sales person Othell was awesome and a great help in helping me decide which car to buy. I came in there wanting a BMW and left with its equivalent. I am satisfied. Thank you for this opportunity.
Reviewed Dec. 9, 2016
The overall experience was great and the selection was good. Colt was knowledgeable, speedy and friendly. Thanks again. I really appreciate that they had their inventory with pictures on the computer, that really helped to narrow down our selections without wandering around the lot.
Reviewed Dec. 8, 2016
I was very happy with the salesman Mark **. He had a great attitude and with the timing and the comfortability of being there was a good experience. We will buy from you again. Thank you for the great experience.
Reviewed Dec. 8, 2016
The salesperson who helped me was amazing but I feel sitting in your dealership for close to six hours is totally ridiculous. I was the only one in there and at what I don't understand what took six hours to process the information to get a car. If I had to do it again I wouldn't of done it.
Hello Lisa,
Thank you for taking the time to rate your visit. I am thrilled to hear that your salesperson was able to provide you with exceptional service and place you into a vehicle, however I am deeply sorry to hear that you spent more time at the dealership than anticipated. While we make every effort to ensure that the purchasing process moves quickly, there are certain factors that can cause unexpected delays throughout that process. The cause of these potential delays vary depending on the customer, and are often related to document verification.
Please know that we strive to provide each customer with a 5-star experience, and I apologize if you left feeling otherwise. I would like the opportunity to discuss your experience at the dealership in further detail, and I will be reaching out to you within the next 24-48 business hours. Alternatively, if you would like to contact us, my Customer Relations department can be reached at (888) 290-0148. I look forward to speaking with you.
Respectfully,Jacob – Customer Relations
Reviewed Dec. 8, 2016
I was very unhappy with my experience. My salesman "Joe" was not very friendly or knowledgeable at all. Never told me what was going on during the process. He almost forgot to put insurance on my car. He was quick to leave our area without telling us "Thank you for the business" or anything. A lot of waiting around without an explanation. While workers were joking and laughing. I love my car but very unpleased with service.
Hello Angel,
Thank you for taking the time to write a review about your DriveTime experience. I am glad to hear that you are happy with your vehicle, but I am also sorry that your interactions at the dealership were less than ideal. I want to assure you that we strive to provide only the highest quality service for all of our customers. We never want anyone to feel as if they are receiving anything except the utmost in customer service. And in order to improve upon that level of service, the concerns that you have provided will be addressed with the appropriate parties.
I truly appreciate your feedback on this matter. In order to best assist you and your concerns, I will be reaching out to you within the next 1-2 business days. Alternatively, if you wish to contact my department, Customer Relations, you may do so at 888-290-0148.
Thank you for your time and I look forward to speaking with you.
Respectfully,Andrew – Customer Relations
Reviewed Dec. 8, 2016
I have never had such an easy, no pressure car buying experience. I could not choose one vehicle right away and Fattah ** was very patient. The staff who worked with us on the loan was friendly and quick. I am extremely happy with my purchase and the warranty offered on the vehicle. I hope my ownership of the car is as uneventful as the purchase.
Reviewed Dec. 8, 2016
I was treated with respect first and utmost. The staff explained everything to me thoroughly. The time it took from test drive to actually leaving with my vehicle was pretty quick compared to others. I would recommend DriveTime to others, you have Me a second chance.
Reviewed Dec. 7, 2016
George was very knowledgeable and efficient. He was friendly and patient in getting a car delivered from Miami in very clean condition. George let me drive the new car around a short distance to let me test how it operated. Thank you.
Reviewed Dec. 7, 2016
I was very worried about the first process of buying a vehicle but John (East Colonial location) made every step of the process clear, concise and easy. He went above and beyond to even transfer myself from the initial vehicle I had financed to my ultimate choice of a Dodge Nitro. He and his managers worked with me and stayed even after hours to patiently wait for the "ok" on the return and then new purchase of the Dodge Nitro. Such outstanding service!
Reviewed Dec. 7, 2016
Jared was very nice and informative on the cars I had questions about. Not pushy at all and let me pick what I wanted instead of telling me what I needed or should get! Thanks again Jared for being so helpful! I love my new car & I'm glad I chose DriveTime.
Reviewed Dec. 7, 2016
Tameka was very knowledgeable and has great customer service. She effectively hope that's fine a car that was a perfect fit for us and at price range that was comfortable for us as well. The general manager was also very helpful in getting us through all the paperwork in a timely manner. Thank you DriveTime for a wonderful experience.
Reviewed Dec. 7, 2016
I bought a car from you guys on November 14th and it ended up being a lemon, you did an amazing job getting me into another vehicle after seeing three mechanics from three different locations. From the managers to the sales team to the customer service reps overall amazing service.
Reviewed Dec. 7, 2016
Everyone was very helpful and clear-cut. They did their best to help us find the vehicle we were looking for and it didn't take all day like most dealerships. Would definitely refer! The best part was that we had to e-sign documents on the computer. We did not have to sign every single paper that they reviewed with us. Everything was just with the click of a mouse. I absolutely love it.
Reviewed Dec. 6, 2016
I think overall the experience was pretty good. What I didn't like was how long it took us to get it done and get out but that's typical I guess. Also, the salesman wasn't interested in what I wanted only what he thought was best but he was very nice!
Reviewed Dec. 6, 2016
I went into DriveTime yesterday and had Jon. He was amazing and made us feel right at home. They made the process as simple and fast as possible. Jon got me into a car I absolutely fell in love with. Thank you guys!
Reviewed Dec. 6, 2016
Fast, friendly, professional team and experience that I will tell my friends and family about and I will return to purchase again to purchase another vehicle in the future when the current one I have is pay for in full. I have never an experience buying a car go this swift and painfully.
Reviewed Dec. 6, 2016
It was easy. I got what I wanted and much more for the same price at the buy here, pay here lots, and the down payment was lower too. I would definitely recommend to anyone to go to DriveTime to buy a car or truck. I am going to get my wife a car in a few months and yes I'm going to DriveTime.
Reviewed Dec. 6, 2016
I cannot express accurately my satisfaction with DriveTime and the entire staff. First I was greeted as soon as I walked through the door. A+++. Second, I had been in contact with a Rep via email all morning before I showed up at the dealership. She had most of the work done already. My entire experience was smooth and great. Thank You!!!
Reviewed Dec. 6, 2016
Darius, Dohnvan, and Mitch were extremely professional and nice. The selection was decent. However, rated low because one of the cars didn't start - due to battery, the tire pressure light came on while driving, and the first car seemed a bit dirty inside. But I have recommended Drivetime to my friends.
Hello Kathleen,
Thank you for taking the time to write a review about your DriveTime experience. I am glad to hear that you had a positive interaction with Darius, Dohnvan, and Mitch at our dealership. However, I am sorry that you had experienced any issues while taking test drives with our vehicles. I want to assure you that we take every step to ensure that each and every vehicle is reliable. At our inspection centers, all of our vehicles are subjected to multi-point inspection prior to arriving on our lots. Certified mechanics address any failing components so that the vehicle meets or exceeds national highway safety standards. In addition to these inspections, all vehicles come with a 30 day/1,500 mile limited warranty; our financed customers are also given the option to add-on extended coverage for further peace of mind.
I am happy that we were able to find the right vehicle to suit your need and budget. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you,Andrew – Customer Relations
Reviewed Dec. 5, 2016
We were cheated and the real total price was not mentioned or showed to us. Was told different total number of payments than what we actually owe. Will not recommend Drive Time to anybody I know. This was worst car buying experience I have ever had!
Hello Meagan,
Thank you for taking the time to write a review about your DriveTime experience. I sincerely apologize that you are dissatisfied with DriveTime due to price concerns. Please know that it is our main goal to provide reliable and affordable transportation options for all customers. Our haggle-free pricing is part of the DriveTime experience for our customers and it truly emphasizes our transparency with how much our customers will pay for their chosen vehicle. We also invest, on average, over $1,200 in parts and labor in every vehicle we sell to ensure it meets our standards, an amount representing 10% or more of the NADA value of the vehicles. We utilize NADA Retail Suggested Value when evaluating our pricing, which is within the “fair market range” displayed on the “Buy from a Dealer” page on Kelly Blue Book (KBB). We also provide each and every customer with a Federal Truth in Lending Disclosure which indicates the cost of the vehicle, the total amount financed, the annual percentage rate (APR), any finance charges included, and the total amount that is expected to be paid upon maturity of the loan. For verification purposes, we have each customer sign this document stating that they acknowledge the loan and its terms. And as DriveTime specializes in working with customers with less than perfect credit, the APR may vary from customer to customer and may be higher than initially expected. We encourage our customers to thoroughly review all aspects of their vehicle prior to purchase. If you would like, you may reach out to your loan servicing company, Bridgecrest, to request a copy of this signed documentation.
Again, thank you for your time and patience on this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you,Andrew – Customer Relations
Reviewed Dec. 5, 2016
I was pleasantly surprised with the variety of cars available. I would definitely recommend a DriveTime dealership. It was also extremely impressive how the sales team worked with me to make buying the Ford Fusion possible. Not only buying the car I wanted, but matching my payments to my pay dates was greatly appreciated. Thank you!
Reviewed Dec. 5, 2016
On the day I had arrived I was late by almost 20 mins. Ironically I had also mixed up locations and was supposed to be in Torrance. Needless to say no one mentioned my error and to the contrary made me feel welcomed and expected. I was assigned to Diana ** who was very knowledgeable and also gave me the feeling that she had been waiting patiently for my arrival. Well she presented the car and information in such a way that made sense and took her time to ensure I fully understood what was being offered. First car for me but from what I have heard from friends about dealers and the car buying exp. I feel blessed to have come in that day and equally blessed to have found, qualified, and driven off with the exact car I originally came to see. Awesome job DriveTime!!!
Reviewed Dec. 5, 2016
The dealership was very accommodating. It was nice to know that all the commercials are true. My sales person Matthew was amazing and answered all my questions with ease. I was very pleased with my overall experience. The purchase was very easy and it did not take a lengthy amount of time.
Reviewed Dec. 5, 2016
They were awesome! I'm happy I went with DriveTime. My agent was pretty cool and we got through everything so fast. He explained everything to me and answered all questions I had. I'm happy. I couldn't have had a better experience. Now I have a car for my family and I before the snow gets bad.
Reviewed Dec. 5, 2016
Best car buying experience I've ever had. I was treated with respect and dignity. If I had to do it all over again I totally would. Being able to apply online and know exactly what I'm approved for made the process so much easier. I was able to go in and know what I could walk out with.
Reviewed Dec. 5, 2016
I am totally satisfied with my experience. The entire staff is super friendly and honest. You never get the feeling that they don't want to help you get into a car. They made the car buying experience less stressful. And stayed as long as was necessary for us to leave with the car we wanted.
Reviewed Dec. 5, 2016
The sales rep, Raven, was awesome. She along with the sales manager helped me into not only a great car but also a great deal! I will definitely recommend DriveTime to my friends and family. Thanks again DriveTime team.
Reviewed Dec. 4, 2016
So DriveTime in Tallahassee knew for two days that I was coming ahead of time to pick up a vehicle. I arrived at two o'clock and asked if we could get some paperwork started so I didn't have to wait as long. It wasn't until 8 o'clock that they finally had me done, and only then I think it was because they were ready to go home. Also, if you are a vet do not go here. This company does not take VA benefits or retirement as certifiable income. Will never recommend and will never go back.
Media


