DriveTime Reviews

I highly recommend the sales team at DriveTime Knoxville. Ryan ** was courteous and professional every step of the way. Will the general manager was friendly and helpful with my questions and concerns. With the exception of one pushy individual, my experience was great.

My experience at DriveTime was excellent. The entire process took less than two hours from start to finish including financing, a test drive and signing paperwork. I went in knowing exactly what I wanted having done my research beforehand. I came with all the necessary paperwork and down payment so no issues would arise. Being ready on part allowed a seamless transaction that was done in one evening after work. I am very happy with the car I purchased and the service I received.

My sales person Lori (at Sahara) was great. My experience was seamless. Got the car I wanted... after changing my initial selection. Sales manager Ian... with the click of a mouse... was able change my initial selection to an upgraded model. Very pleased with my sales experience. GREAT JOB LORI!!! AND THE DRIVETIME TEAM!!!

I purchased a 2011 Nissan Sentra October 18th 2016. On October 19th I called and reported the brakes are bad. It's been a month later and still no repairs. DriveTime service center ran a diagnostic and it showed a faulty transmission, bad brakes as well as a dry rot tire. They never fixed the issue, never even sent a request to silver rock to get the car approved for repair. I been going to DriveTime on Camelback in Phoenix, Arizona. I was told today November 18th to leave the premises in the faulty vehicle they refused to fix, as well as called police.

I had a wonderful experience at DriveTime. After being turned down and given bad advice I wasn't hopeful when I walked in. Boy was I wrong. Emeka was amazing and explained the process with me in terms I understood. I appreciate DriveTime and their staff. Everyone was nice, helpful and respectful... You guys Rock!!!

Good service. Fair price though interest rate is real high. But they can get you in a new car. Does as their commercial says you can buy the vehicle today. If you can meet their requirements. I would recommend this place to everyone that can't get financed thru a bank.

Coming in, I had no idea what exact car I wanted but luckily Joseph gave me the opportunity to test drive a car of my choosing and suddenly it became the one I wanted. After going over the Carfax and details, I was more aware of what good deal I received. You can go in nervous and leave happy with a nice set of wheels.

I had a wonderful experience and totally I satisfied. Todd ** and Quincy ** provided great service. The whole team on southwest freeway in Houston tx was friendly, great and provided professionalism. Thanks. I also plan on sending more customers to this dealership.

Mr. **??? 9301 Midlothian Turnpike, Richmond, VA 23235 on11/18/2016 went out of his way to provide the highest quality service. Taken in mind, having purchased more vehicles than I can recall salesman ** insured we were getting a "sound vehicle" that was to the best of his ability, to match the service himself would appreciate! Meeting our needs and budget, also to mention. Thanks.

After searching almost every dealer in Las Vegas, I gave up on finding the car I can afford, I was finally referred to DriveTime. I saved about 5K getting my car from them. Joseph assisted me and answered every question I had. I was in and out in about 1.5 hours. The team is amazing. Even with the few issues I had on my credit. They basically printed all options for me and I chose the most convenient one. I love my car and I would recommend them to anyone looking for a good dealer that won't rip you off. Thank you DriveTime. :)

Good service with exception of inventory at the original location was limited and had to drive to the opposite side of Houston to get the vehicle I was looking for. The whole experience should have taken about an hour and took me with travel time over four hours.

I have nothing but good things to say about DriveTime and the professional employees that work for this company. I had a vehicle from DriveTime that I purchased in Ohio. I wrecked my vehicle and totaled it in Louisiana when I hit a deer. I had the gap insurance and man did it pay off. I was able to get the vehicle I wanted with no money down and my payments a little lower. For those that cannot get financed anywhere else these guys can get it done!!

Selah was amazing! Friendly, helpful, and very curious from the moment we walked in until we left. We were skeptical as we never shopped at a DriveTime before, but she made it a very pleasant experience and I would highly recommended her!

My experience with the team at DriveTime was a great one. Ibarra and Mathew in particular really went out of their way to get me into a vehicle I wanted, not what they thought I should buy. I would recommend the dealership to others!

Our experience with DriveTime was a not extremely pleasant experience. The only hiccup was not having the knowledge to do the registration paperwork for the state of New York. It wound up costing us most of the day. Other than that the staff was very helpful in getting us in and out with a new car. Christine was very quick and professional in our application process and answering all of our questions throughout the purchase. I would definitely recommend this place to anyone looking to buy a new car. Looking forward to working with this company throughout the rest of our contract. Hopefully will do business again someday.

Kathy was great. She was a pleasure to have help me getting into the truck I want. Great customer service. The experience itself didn't take as long as I thought it would. Was willing to help me find a truck if I didn't find one that they had there.

I got approved for a 2013 Ford Taurus. With my credit being as bad as it was, they still were able to help me get financed. I have a reasonable car note and everyone who helped me was great! I was also able to set up each payments which is a plus for me. I like feeling secure knowing that they will receive the payment without me coming into the office.

Great time. They were the only ones who help me in this situation. Mark ** was very nice and helpful. He explained everything. My credit is less than fair, but in 2 hours I was driving my own car and I love it.

Had a great experience, everyone was friendly and helpful. The salesman was knowledgeable and gave me a number of options once I told him my requirements for my new vehicle. I'm a very satisfied customer and will be recommending DriveTime to everyone I know that's in the market for a new vehicle.

We had a total loss situation due to storm in NC. We were working under a tight rental schedule. They worked so hard getting us in the vehicle in a timely manner, it meant so much to me!! They were cordial and understanding. I feel they did all they could. Thank you so much!!

I had heard of DriveTime from a friend of mine. She purchased a car there and she said she didn't have any problems. What she didn't say was how fantastic the staff was. This was by far the best experience I have ever had buying a car.. and the fastest. Allen and Bryan were the best! I highly recommend DriveTime. You won't be disappointed.

You made the experience of getting a new to me car and rebuilding my credit pretty easy. I will be back for future vehicle purchasing and I will recommend to any person the same experience I had, credit challenged or not. Your staff is most helpful.

Had wonderful experience. Cathy, the sales representative was really helpful in choosing my new vehicle. I would recommend anybody that is interested in buying a new car. Another thing is they a have a good selection of used vehicles to choose from.

It was an overall helpful and joyful experience. I had a lot of help from Silvia in Aurora and thank the whole team for giving me my dream car. DriveTime members were both courteous and organized in the task of getting me a vehicle. Thorough, kind and speedy service.

I purchased my 2013 Ford Focus SE from a local Drivetime location. When the deal was taking place the sales manager assured me that there was no active recalls on my car. I've had the car for six month now and the transmission is having serious problems. After doing some research, I found that there was a recall issued in October of 2013 for the transmission control module. When I contacted Drivetime's customer service office about the problem they told me that it's a manufacturer issue and that I should contact Ford about it. I contacted Ford and I'm having the problem resolved with them.

My experience, how should I put it, interesting. The amount I applied for online and was approved for, they honored it. I was a bit surprised, didn't think they would keep their word. However, didn't like the fact they let me pull off with a defective battery. I thought they could've replaced my battery before I pulled off and not make me use the 30 day warranty, which proved valuable, on my own time. But overall I like my car but not what I have to pay back.

I would have to say my experience at DriveTime was a great one. I really appreciate Eric, Remy, and also Reginald. With the help of those three guys I was able to get in and get out, and in a car that I enjoy. I appreciate their time, their willingness to help and also work with me, and I am a satisfied customer.

Max and Connor went above and beyond for us and got us in a car we love! They were understanding, honest and made sure we understood and were comfortable with everything every step of the way. Very friendly and easy going sales team, never felt pressured in any way and will be back. Thank you so much and I hope you enjoyed the apple pie, you guys are awesome!!!

While my overall experience purchasing a vehicle was wonderful and the sales and finance department. I almost returned the vehicle. It was late last night when I picked it up. This morning I was very upset to see how dirty the interior was. I had said something twice about it prior. They had 3 days to clean it but didn't. I went back today and they are going to have a detailer clean it Monday. That's fine but this should have never been a issue.

Michael ** was my sales associate. He was relentless about getting me into the store and I finally, called him back and quickly realized he was going to make this an easy process. His focus on simplifying the process and keeping customer services at the forefront was impressive.

I can't even think where to start. Everybody there from was so professional and due to my current situation they helped me so much. Really these guys are wonder works and helped me out so much. I would recommend them to everyone.

I'm so thankful for Danica, Brandon & Robert! I felt embarrassed and ashamed and more just because of my personal financial situation & it was so nice to have people WANT to help! Never once did I feel uncomfortable or anything. I'm so thankful to be in such a nice car & comfortable financially with payments!! THANK YOU!

It was a great experience. I was in an accident shortly after purchasing a previous vehicle. Thank God I had Gap Coverage. Everyone was very helpful from the home office to the local dealership with assisting me with a new vehicle within days, with absolutely no hassle. I have already recommended DriveTime to two others looking for vehicles.

My experience at DriveTime was great. The staff was very welcoming and they treated me as if I was family. They also work with my budget by narrowing down vehicles by price. It really helped. I would like to thank Shannon and Andrea for their help and expertise.

Overall my experience was lovely, very nice employee. Kiovani ** took his time explaining everything with me to make sure I understood and most definitely recommend DriveTime. You guys rock. I'm so in love with my new car Nissan Sentra...

All staff was wonderful, best treatment of buying a car, no pressure and it was easy and staff Joseph, sales person was great. Walked lot. Nobody rushed out. Showed us car facts and history. Explained all information and deposit, love my vehicle and would buy from them again.

DriveTime on Covington pike was great. They had awesome people willing to help and an even better attitude. The selection could have been better and maybe a little less nitpicky about how some of the documents I provided looked but all in all I give them two thumbs up!

Was the best experience EVER. HUGO & ROCKY ARE Top Of the line. A- One. 5 Stars. It was like your honeymoon, Lol... having your First Child, or that your child has FINALLY left the house for Good. Now you can finally have your man cave. Many thanks. Will buy again. Will send friends to them.

My experience at Drivetime was great. All the staff there at the Camp Wisdom location in Dallas are nice. I was greeted as I walked in and I also told them what I was looking for and they had what I wanted. This is my 3rd vehicle with Drivetime. I have never had any problems with my other 2 vehicles and this is why I keep coming back. Thank you guys very much.

Your consumer service representative was very helpful, polite, broke everything down to us. I would recommend others to DriveTime. Never had things broke down in full detail to me before. Everyone was friendly and helpful. Continue all the good work. May your company continue to grow.

Steve was very professional and helpful. He explained everything thoroughly and was very patient. I would recommend family and friends. Everyone was very helpful and considerate. I am very happy and pleased with my purchase and excited. Steve was awesome!

The salesman was very helpful and made me feel like he was really working hard to find me the type of vehicle that I was looking for and he was informed on the vehicle that I chose. It was a great day for me and my family and know that I was very happy with the outcome and service. I have nothing but positive and happy things to say about my experience with this dealership!

Had a great experience at DriveTime! They had a decent selection of cars at the West Palm Beach, FL location and Juan ** and was able to have me in the vehicle I wanted easily. I am very happy with my new car.

I am very unhappy. I have a car I don't want. I am afraid I can't make the payments. I asked to have the car cleaned. It wasn't. I asked to have gas in the car. I didn't get it. The tire sensor light came on as I drove home. I was stuck in the middle of nowhere for 1 1/2 hours waiting for the DT mechanic to come and help me. I drove the car back to DT today to have the problem fixed. I was told I had to return again because they didn't have the part. I threw a tantrum and then they fixed it. Then I threw another fit to get gas . I got it. I spent 10 hrs on securing this car. My blood pressure is sky high. I'm worried about meeting the contract. All I wanted was a blue car with a power driver's seat no more than $290/mo. What I have is a gray car with a power seat, at $366/mo. By the way they also made me feel like a stupid woman. Any man treated the way I was wouldn't have had a fit, he would very likely have thrown a punch.

This was a great experience. Martin **'s service was a only exceeded by Howard. I highly recommend the Newport News DriveTime and would do business with them again. They had to go out of town to get the vehicle I needed, and they did it gladly. The five-day return policy is a solid offering.

I can't say enough good things about this place and their team. Wonderful, helpful, kind, respectful. I could go on and on. If you are looking for a vehicle I highly recommend visiting this team of people. They will get you what you need. Top notch A+.

Chris was very friendly and has awesome customer service. My experience was great. Everyone was professional and had awesome customer. It was a nice clean environment. The music selection they had playing was good as well. I was entertained while awaiting.

Christi is a phenomenal sales rep and congrats on her new promotion. I can clearly see why she is on her way up the management ladder. I came in and she greeted me with a smile and welcoming attitude. She was also very knowledgeable of the vehicles and the sales experience. Also hats off to Murl who is training and coaching a very bright salesperson. If you wanna get rolling... just come out and ask to see Christi, the blossoming flower of DriveTime Pgh. There's not enough stars ⭐️ to rate this duo!

Purchased a vehicle from a Drivetime location 45 min away because the one closer to my house had customer service issues. While test driving, car was fantastic. Upon inspection we discovered that the radiator had a leak so drove home without the vehicle while they replaced the radiator. Went back next day before closing and did not test drive it again (wasn't asked if I wanted to) and signed for the car. As I was driving home I heard a noise that sounded like stuff under the hood was clanging. Immediately called pepboys the next day and made an appt for them to service it. Pepboys had my vehicle for a total of 4 of the 5 days. I had to return the vehicle so I couldn't even return it. Once they fixed one issue, we found another and another and another etc.

Working with the DriveTime staff was a pleasant experience and I recommend it to anyone looking for a second chance. I picked the car I wanted and they did the rest of the work. My wife and I were able to drive home with our new ride the same day. Thanks DriveTime!

Merwan was amazing! He took time with my situation and nailed it! He's completely awesome. Chris & all the other gentlemen in the office are all very friendly and efficient. A WONDERFUL staff! Even though it took time to get everything done with 3 other customers, every last employee had a smile on their faces and was happy to help. Great job gentleman!

James and Matt were an absolute joy to work with! James pulled no punches, was matter of fact, and didn't beat us around the bush! Was an AWESOME experience, and will most definitely refer anyone one I know to DriveTime! Job well done guys!

From the beginning until the end, my experience at DriveTime was positive and pleasant. I will be referring others to Ashton as he was a great salesperson. His familiarity, experience, and knowledge made me comfortable about my decision. The entire DriveTime team made sure I had the best deal.

Car purchase - I would like to give our excellent experience at DriveTime yesterday to Joia **. She was awesome. Also, Jason ** provided us with excellent customer service and had a smile the whole time we were there. I have never felt so comfortable. Thank you all for being so kind.

The Chattanooga DriveTime dealership rocks. BEST PLACE IN THE WORLD TO BUY A CAR. See Kirk or Linsey. They will hook you up right. Had my granddaughter with me and they did everything they could not only to make our car buying experience awesome but to make sure she was happy as well.

We were in the Waukegan, IL location. We spent a great deal of our day there, staff was nice and friendly. Our issue is with the car itself, the purchase was made Nov 12th, 2016 the car is for our daughter. However, she only got to drive the car home, we live in Milwaukee, WI. As of last night the check engine light came on, and as of today Nov 13, 2016 the car WILL NOT START AT ALL!!! My daughter is heartbroken because she loves the car, and she's back to square one, no way to work etc... This is a big issue! And I hope this problem is solved!!!

If you are looking for someone who will give you a second chance. This is the place for you. You will hear yes, in regards to your car application, and get a good running car. Therefore, allowing you to build and repair your credit. All payments are reported to the three credit agencies. I am very grateful for being able to buy a car. When I was in need.

I am livid! I haven't even had my vehicle 24 hrs and it won't start. Seeing that it's Sunday there's nothing that can be done. They won't get a payment from me until it's fixed. Better yet I need a different car!

This was probably one of the best experiences I've ever had at a car dealership. I know this is a buy here pay here kind of place and they do try to disguise this but you don't know it by how professional they treat you. Noah ** was the best.

Very helpful with the vehicle that I purchased, Jason ** is awesome! He was very helpful and made sure we were taken care of. Thanks again! Everything went perfect and we didn't get the runaround! Awesome awesome awesome!!!

The overall experience was the worse. I knew what kind of car I wanted and so I went there to purchase it! The interest rate was so high it's ridiculous! When I purchased the car, everyday there was something wrong...some light was on, on the dashboard...the headlight bulb had a shortage in it, underneath the car was so rusty, they had whoever that inspected the car to weld it to keep it from making noise. An IS 250 should not sound like a motorcycle! Aeverex the warranty company should was called every week (at least twice a week) for something that needed to be repaired.

I went into Drivetime a month ago and wasn't ready to get a car. I was only going to find out information about how to get a car. My advisor Charles was great. He broke down the numbers and gave me a clear picture of what I would be looking at. I left that with a goal in mind. He called me 2 days later just to just in and to see if I had any more questions he could help with. 3 weeks later I went back. Charles wasn't in but I was helped by another advisor Racheal. She was awesome as well. Both of them totally wanted me to get in to a car that I loved. And they did just that. I GOT A CAR I LOVE!!!

I had a great experience and it was the best experience I have had when purchasing a car. My salesman was Dennis ** on Noland Road. He was awesome. He was very patient, he made sure I received the car I wanted, he made sure there wasn't any issues I had with it, he made sure if there were any issue they were handle at a timely manner. He made my process very smooth and I would recommend DriveTime to my friends and family.

It was the best experience I have ever had at a car dealership. What they advertise is true. I would recommend DriveTime to anyone. There really is a car dealership out there that treats you like a person. I honestly kept waiting in something bad to happen, but it never did. The only problem I saw was the selection for the type of van I was looking for was very low. Actually there was only one. You do need a bigger car lot. Thank you so much for making me feel like a person.

The dealership went out of their way to get me the vehicle I wanted. Very helpful group. Car was very clean and in great condition. The manager sent a salesman over 2 hours away to pick up the car I wanted. Very nice and professional.

The car was supposed to have hands free operation for phone. It does not. When I tried to get help from DriveTime about this I was told the decision was not to help with me. I am a furious customer, 2nd time using DriveTime, I won't do it again.

When I bought my car the staff was great! Then everything went downhill from there. I paid on time for 6 months. When I tried to purchase a house, my credit was pulled and I was told I was in serious default on my car loan. I was told my car loan was opened on my credit but that I had not paid any of my payments. I contacted the credit department and I was assured it would be fixed. After the 3rd time, I gave up. The past couple of years I have struggled to make my payments, but I have made them and I was not offered any help.

Very helpful in helping me choose a vehicle. Never advise anyone to go purchase a vehicle on Election Day but I did choose the right vehicle. Did not like the results of the election but chose the right vehicle. Hopefully within these 4 years I have to deal with the worst president in the world I hope to have the van paid off.

They were great with me and my family, worked hard on my behalf to get me into a car. My daughter is in the hospital had difficult surgery, my parents had to bring us to Denver cause my car died the day before surgery. I'm blessed they could help me out in my hardships and get me into a reliable car so I can bring my daughter back for all the appointments following this surgery. Thank you so much.

They were very helpful and very nice. Love DriveTime. Ayron was the bomb. Would tell friends about DriveTime and my car. Love it. Everything I wanted and more and love all the coverage they have on my car.

I first leased my vehicle with Drivetime. Had a great experience. I had no issues with them at all. They were friendly and very helpful. As soon as their financial team switched over to Bridgecrest I have had nothing but trouble with them. When they first switched over, I was alerted that I had a late payment, I wonder how could this happen since I was on automatic payments. When I contacted them they informed me it was my responsibility to set up an online account again to get payments take out. Why wouldn't existing customers accounts be transferred over? Then when I did this, every Tuesday after a payment was taken out of my bank account, I would receive a call that Bridgecrest never received my payment. When clearly I could see that the money was taken out of my account.

Drivetime you guys were GREAT! Due to me having difficulty with other dealers DriveTime made it very confident, fast, very helpful, no rush, let me take my time with no hassle, and answered every question with no hesitations or run around. Also even match with when I did a trade-in. The guy who I had encounters with by the name of Molin was her friendly, understanding, and tremendous good customer service from A to Z no doubt. I would recommend him and DriveTime anytime. Once again thanks for the opportunity with my new vehicle. God bless you guys greatly.

The time I walked in. My wife and I got greeted and treated with respect. And the process was easy. I wish for more car selections but I am pleased with my vehicle. No hassle with the salesman or management. Explained the contract perfect. I didn't like the first vehicle I chose and was able to go back and switch it for another one.

Nicole at the Union City DriveTime was great. She was attentive, helpful, and had all the info I need with a polite smile. I'm very happy with my new car. Love all the coverage they provide and how they explain everything very patiently. When I'm ready to get another car I know to go to DriveTime.

Excellent experience. Shopping was easy. Approval was painless. Candace ** was a pleasure to work with. Tarek ** was expert with the contract explanations. The only issue is that the owner's manual is for the wrong make and model. I've emailed Candace. Just waiting for a response.

The whole experience was great from beginning to end. My situation is a little complicated but I appreciate the time and effort from Chris ** at your Midlothian location. I would definitely recommend someone with challenges with their credit to come to DriveTime.

I am more than pleased with my visit at DriveTime. My salesperson was Rachel and she absolutely did everything in her power to make it a successful experience. Kevin the GM was also involved with my car selection, as if he knew my style. Robert was the "closer". He explained everything from beginning to end and had me to sign on the dotted line. I appreciate everyone that was involved. I had a great experience and I love my new car.

It was definitely a wonderful experience. Being deaf they made sure I understood my options and the process in how it works. They made me feel very comfortable and I am satisfied with my choice! Able to see and spend time with my family out of state. Thank you drivetime.

Made the purchase process fast and simple. The salesman was very knowledgeable and we appreciate his recommendations as well as concerns about what vehicle was suited more to our needs. The contract process was clear and concise. Feel like part of the family.

Most easiest experience I've had buying a car. I will for sure be a repeat customer. I had just had a bad experience with a Ford Dealership where I was sent out the door with a 2014 Taurus. But a month later was told I needed a cosigner or I would have to bring the car back. DriveTime came to the rescue. Thank You.

Everyone I worked with did and is doing the best job. They were a serious team of individuals that completely understand the process it takes and the time one needs with buying a car. I'm proud of the purchase I've made and the insurance I have been given the opportunity to keep my investment secure. Jaun Thank you and the management team. I'm so happy and proud to be a customer of DriveTime West Palm Beach.

I'm very pleased with the service I got and I'm very pleased with the car I have purchased. It's in very good shape and I like the low miles that came on it. I'm very, very, very happy with my purchase. Thank you for helping me out.

I test drove the vehicle, I wasn't really happy with the car. The only reason I chose the car is because I only had two options between two SUVs. I drove it for two days and it was shaking and now the tire pressure light is on. My question to you guys is, why are y'all selling cars with problems already before the 5 days is up??? I'm not happy!

I was very pleased with the professional courtesy of Detroy. Detroy helped me every step of the way and I am grateful that I had the pleasure to go through him and drivetime to finance my vehicle. Thank you all very much.

My wife and I could not get approved for a car through local car lots. We were very discouraged and needed to build credit. Drivetime approved us with no problem and a great down payment price and payments we could afford! We ended up with a 2014 SUV that is more than we thought we could get. We are loving it and looking forward to building something credit for our future! And every single person we dealt with was wonderful and very accommodating. They even went to a different location to pick up a car for us! Thank you to Stephen ** and the general manager of the Miamisburg location for being so great!

My sales associate Ms. Connie was great. Each and every time I saw her she had a smile on her face. Also the office Manager Mitch I believe that's his name. Those 2 make you feel so welcomed and they are very patient. I would definitely recommend some friends.

The staff was great. I have been recommending them to everybody. Such a wonderful experience and Brandon is the best. He got me in the car I wanted and I love my new car!!! Thanks Brandon and staff and Derrick called me everyday to see when I was coming and am glad I did come. Best car spot in USA. I LOVE DRIVETIME.

Went there for an appt at 345 but showed up around 2 pm. Lee ** came out and assistance us thru the entire process. She was very patient and had a great personality. I would refer anyone to DriveTime and to speak with Lee.

Jasper was very good sales person along with Chris ** the manager. Every info about everything made the process very easy and smooth and understandable. Made me feel very relaxed and comfortable. Would recommend friends and co-workers and family.

I thought with my credit I couldn't buy a car but DriveTime sure proved me wrong. I got the car I wanted & the process was painless. They are the driving experts & I'm very happy with their professionalism.

Everyone was friendly and helpful. As a first time buyer I had lots of questions, which they happily answered. They were even very patient with my husband, who can be as difficult as a tired 2 year old at times. Awesome staff. I LOVE MY NEW CAR!

I was in serious need of a car and due to credit issues, this was the only dealership willing to help and that was good of them. But the car they sold me was A PIECE OF JUNK!!! I purchased my 2011 Chevy Impala in May of 2015 and I've had nothing but transmission problems every since. As of today this makes my 4th time having to put my car in the shop for the same problem. I've left several comments on their website and haven't gotten any type of response.

Nathan ** and Robert ** were awesome at their job. The process was transparent and I loved the experience that I had. The fact that Gap insurance, 60 day down payments are just extra incentives and the low down payment is amazing.

Got me what I needed and wanted. They were very kind and worked everything out in my favor and I'm already referring others!!! Thank you DriveTime for getting me what I needed!!! Thank Timothy, Jordon, & Micah for your help!!! It meant a lot to me and please don't leave without gap ins.

Overall I had a good experience. The people were very nice, explained everything thoroughly. The place was clean. Like the fact the manager and I sat in the car and did a checklist, once the car was purchased.

I had one of the most enjoyable time than I can remember in purchasing a vehicle. I did not feel pressured into buying any vehicle! My sales person, Barnes ** was fantastic. He assured that you were pleased in his absence. Tyrone and the other representatives were very helpful!

Awesome, courteous and professional. Claudette and David were great in assisting. Gabriella kept us moving along with ease. THANK YOU ALL!!! I have become accustomed to the style of assistance and easy going of getting my auto needs met. Great job!!!

Even with the delay in delivery of the vehicle, Melissa kept me informed of status. I am happy with my purchase and experience with DriveTime. I took delivery of my new vehicle on 11/2. I would definitely tell friends to buy from DriveTime.

I loved the location over all. I had a long wait at first, but Kate helped me out. She was funny and listened great. She ensured I got a car that fit all of my needs. I am happy with my car overall. The only thing I believe I can say is I wish they would of schedule days me with someone who was on time.

My salesperson Lawrence was very nice and knowledgeable, helped me out a lot. Very nice atmosphere, everyone was helpful and made sure I wasn't missing anything. The manager Sean went over everything as well. I am very pleased with their services. They called me the next day to make sure my car was still running good. They were awesome.

Ryan at the Riverside location was very helpful with purchasing my first vehicle. After asking what I was after and reviewing my financial situation Ryan informed me that buying the vehicle I was seeking would be out of my price range and came up with several alternatives that I would be able to afford on my budget and ultimately showed me a vehicle which ended up being perfect for me.

My experience was awesome. Met with a kind young lady name Nicole **. She made my car buying experience so easy and quick, even though I have Challenging credit. I was in and out in less than a hour. GOOD JOB DRIVETIME!

Reggie was my salesperson. He was very knowledgeable and experienced... Reggie made sure he found the car I was looking and made sure I was satisfied with it. He was personable and that shows he cares about making his customer happy.

My experience was great. My salesman Joseph was very professional and extremely helpful. Ian who completed my paperwork was also great. Anyone that works in that office is awesome. You have a great team and should be awarded. Good Job Team!!!

Varshunda ** was a good customer service representative. She was very professional - made my car experience process very easy. I love the customer service and my new car. I would recommend anyone to go to DriveTime located at Winchester in Memphis, TN.

Brandon was amazing. After his help I will recommend Drivetime to all my friends and family. Brandon was so on point and got me everything I needed. He also gave us another gentleman CJ to help on the day he was off who was also very helpful.

I bought my original car from the location on Lindbergh and Lemay Ferry in St. Louis. Michael helped my with that vehicle. That car was recently hit by another driver and totaled. Michael called me in that same week to set up an appointment to look at some new vehicles. I came in this past Saturday; 10/29/2016, and was helped by Nezir. Not only did I look at some new cars I went home with one. Everyone there was extremely helpful and easy to work with. Kenny and Kelsi were also quite helpful in getting me in my new vehicle. I was only there about 2 hours and went home with a new car. Everyone was as helpful and pleasant as could be. No complaints.

It was a great and comfortable experience. My salesman Chris was friendly and did a great job getting what I wanted. There was no pressure and he made sure I got the car I wanted and needed so I would definitely tell you to go there.

We had been struggling to get financing but needed a new vehicle. We were not sure what to expect but Jarrod and Ryan were fantastic and upfront with everything, as well as being polite and informative. Really couldn't have asked for a better experience.

I was in a very large band and in desperate need of a vehicle. Not only did I find the vehicle that I wanted, but I was treated very professionally, and like I mattered. I love my car and would recommend DriveTime to anyone. I purchased my car at the Lewisville, TX location from Alan **, Alejandro, and Sara **. Could not be happier. Thank you so much for such a great experience.

Amber ** was awesome! She was very nice and made sure to show us all our options. We bought a car we normally wouldn't have looked at but after she gave us the rundown on it and after looking at other cars we bought that one. We couldn't be happier. Whenever I need another car, I'll be calling Amber.

I felt very welcome when I had enter. J.R. the associate who serve me help me with everything and answer all questions. Thanks very much. If I hear anyone who be looking for an car I would highly recommend DriveTime to start and finish their look.

Given all the dealerships I had been to, DriveTime was by far the easiest and the staff was great. I appreciate everything, the process was pretty simple and easy, and they went over everything regarding the car with me before I left.

I had searched the internet and been to other used car places, but my time at DriveTime was better than I expected. I drive the car I wanted and bought it and was on my way home in just a few hours. Great day! Great experience.

I had the worst experience. I bought a car on payment with them and after 2 years of paying them the car would start. I had a warranty on it and they wouldn't fix it so I called DriveTime to come pick the car up and took them 3 months to come and get it and after they got it 6 month later they said I owed them 25,455 for the car. I said I want to see some paperwork. Remind you this car was 2006 Volkswagen Passat brand new. They were 25 thousand still they won't send me what the car sold for.

Was a really pleased with the wonderful atmosphere and the friendly staff. I was so happy and excited that they took the time and got me into the vehicle I wanted. I will recommend this place to all my family and friends.

We had a wonderful experience with the people at the Chesapeake DriveTime. They were friendly, and very helpful when we had problems getting information from insurance company. They also understood when we had to go back to get title.

I would have given 5 stars, but the sales person I originally talked to on the 28th, never called me back and told me they close at 7pm. When I get to the dealership I find out they close at 9pm?? Apparently that person gets off at 7pm and didn't want to stay late even though I told him that I'm a guaranteed sale??? Makes no sense. I don't fault DriveTime because of one bad sales person because when I got there, I was greeted by the nicest salesperson. So I bought my 2012 Kia Rio and am very happy with my purchase. I recommend DriveTime. If you don't get a call back, ask for another salesperson.

Awesome customer service. Super helpful and understanding. Absolutely love the Fairfield lot... all of them are great!!! Highly recommend especially with no credit or bad credit... They have such a good variety of vehicles for different choices. I've got a good vehicle and others should have the same.

Christopher ** as well as the rest of the staff were great and very helpful. They made me feel very comfortable and made it a fun experience! I will be recommending everyone to go to DriveTime for their next vehicle!

They were incredibly helpful!!! They helped me through every step! Very nice people to work with! I had a stroke and don't always understand things. They explained everything very well. I will definitely come back! They followed up the following day and helped resolve my wreck.

I'm financing a 2007 Jeep Patriot from DriveTime and everything has been good with the car until last Friday the car wouldn't drive anymore and it's is something going in with the engine. I sent the car to the in network repair shop and they told me that the car diagnostic was covered under the warranty and when they did the diagnostic the car is unfixable because a dealership code came up on it that they can't clear. I called Drivetime and asked them to put in another car since I'm already financed through them and the car is unfixable and they told me that they can't do anything about that. It's really some bs be the warranty doesn't cover the whole engine and they can't do anything about a no drivable car they sold me!!! I will never use Drivetime ever again!!!

I enjoyed my car experience and I'm glad I was able to get the process done. Wonderful service representatives. I found that Alicia and Shawn were very helpful at answering all my questions. I love that even with insurance included everything is within budget.

I purchased a 2011 Chevy Malibu from your company a couple of years ago. Last year, my transmission went out. I needed it replaced. I was out of a car for a month and a half. I went through Aeverex to find out that you do not do loaners or give rentals for the inconvenience. You do rental reimbursement which means I would have to pay EVEN MORE MONEY to get a car. The rate for the reimbursement was $3000+ for that time frame and you only cover $29/day. That is another used car that I could have purchased full out from someone else which is ridiculous. The dealer recommended that you guys get a NEW transmission from GM and I would have a lifetime warranty on it to AVOID these problems. You guys recommended the least cost efficient way and sent out an USED TRANSMISSION. Once the work was done, I had to pay a $100 deductible for something that was beyond me.

Awesome experience. Everyone was extremely helpful. Especially Kelvin ** and Kenyatta **. Would definitely do business with these guys at this particular lot. Got me out of there and in my quickly while still being thorough. This is actually second experience here. My husband purchased a vehicle from them last year. So when the transmission went out in my vehicle there was no doubt that we'd be returning to DriveTime on Blanding Blvd.

Joia & Jason were absolutely wonderful. I could not have asked for better service from those two. I will definitely be referring to them. Mohammad was also great as well as the young gentlemen who reprogrammed the radio. Thanks so much for everything.

My experience with DriveTime was pleasant, friendly and has a very accommodating staff. I felt at ease meeting with them. I would and will recommend them. My vehicle is performing great! I can feel confident when I travel.

I had a really good time and the service was great. The crew was very helpful and they were able to get me into a vehicle pretty quick without all of the Hassle. I would recommend them to others. If you are in need of a good used vehicle with a warranty, then go by and see the crew at DriveTime in Round Rock. They will hook you up with the vehicle of your choice.

Our experience was good. We had some trouble on our end but Lucas and the DriveTime crew were patient and very helpful. Lucas helped me find a vehicle that I fell in love with the moment I saw it online. Lucas called and made sure everything was going great the day after I bought the car. The car was clean from a fresh car wash and had gas in the tank. I would recommend coming to Chattanooga location to see Lucas and let him put you in a car! Thanks Lucas!!

The Customer Service was great. Mr. ** did an outstanding job and went out everything for and my wife. I look forward to my next car purchase. Also I have told some family members about the service and you may have a few more people coming by. Thanks again.

The Tallahassee staff was nice and courteous. Mr. ** made everything easy, quick and painless. I researched the vehicles I liked online beforehand and Mr. ** staged them and I did the test drive to pick out the one I liked best. I am now the proud owner of a 2010 Honda Insight.

After a few bad years following medical problems and ensuing underemployment, our income improved faster than our credit rating. We got turned down elsewhere, but got a excellent (and only one year old!) car at a fair finance rate at DriveTime. Our sales rep was so sunny, funny, helpful and friendly. I would go back for another car even if our credit was perfect. They really worked well with us.

The process for buying a car has never been so smooth. I did my application online then forgot about it but the Rep called me the next two days. I was already approved online so I just needed to bring my down payment and proof of income and residency. Turelle was prompt with our communication and helped me to get the vehicle that worked for me and my price range. I'm very happy especially with the warranties and the extra 60 days after buying to add more money to my down payment to lower my payment. I would recommend DriveTime to everyone.

2014 Mitsubishi Outlander - Best car buying experience ever! Everyone so respectful, very informative. Answered all questions without hesitation. Will recommend anyone looking to come to you guys! Thank you so much for making this experience so comfortable. Being an older female is sometimes hard, your people made it a breeze!

Many thanks to Drivetime Savannah. I would like to thank Austin ** and store manager Yogi, for their outstanding service. Austin, my salesman was really great on understanding and getting me into a vehicle when I thought it could not be done. It would be great pleasure if you (higher chain of command) would tell them of the great experience I had purchasing my Honda. Thanks again for helping me when I really needed something good to happen.

2008 Ram Pick-Up - The experience was great, no problems. Good people to deal with. Bryan ** read me very well and responded to my personality, and worked with me. This is hard to find in sales, no pressure, just working with the client to achieve the end result.

Great service. Great people. I did not even have to have a cosigner. I would highly recommend anyone who is looking for a great used car to go to Drivetime! My sales guy Joshua ** located at the Marietta Georgia location was fabulous! Thank you DriveTime!

This was by far the easiest and best car buying experience I have had. I went to the Independence location and every person there was helpful, nice, and very friendly. Would highly recommend this dealership to anyone looking for a car.

Awesome customer service. Will purchase another vehicle in the future. Managers at Independence store in Missouri and also salesman did an awesome job. Very pleased. Good selection of vehicles. A lot to choose from. Thanks DriveTime for taking care of myself and daughter.

From the moment I walked in, I knew this visit was going to be epic! Bobby greeted me with a warm smile and kind hello. He took the time to really hear me out and find a vehicle that would accommodate my family and my down payment. I'm so used to being rejected based on my credit that I had very little hope of ever finding a newer car. Bobby put my mind at ease and showed me several different options that could possibly work for me. I finally decided on an SUV and I absolutely love it! Bobby helped restore my faith in possibilities with his award winning customer service and compassion for helping others.

The DriveTime location in Antioch, TN is amazing! I had just turned 18 and Justin ** helped me buy a car all on my own (with the help of my boyfriend). Even when I thought it was impossible to get a car without my parents because of no credit, he did everything possible to allow me to drive off the lot in my 2013 Nissan Altima. Also, they check literally everything on the car before selling them to make sure they're in the best shape possible. They explain everything you're signing/agreeing to before buying so that you know exactly what you're buying and the terms. I recommend this place 255%!!

I was very satisfied with the help that I received in finding a car. Tiara ** was great at getting me what I was looking for and I would highly recommend DriveTime to anyone. I really liked the way they went over the checklist of the vehicle & seen the report on the car as far as accidents & owners car has had.

One of the best experience ever. ** The salesman was excellent. I recommend anybody go to 4000 W. Broad st. Columbus Ohio 43228 And purchased a car from him at Drivetime. You won't regret it. They are nice, I respect you and they would do their best to get you a car that you want. No pressures like you want to come by. I know I am so if you're looking for a Great car from the atmosphere Drivetime is the place to go. I know I will be back.

I was sold a 2006 BMW. I came in for the 2011. I found a list of things wrong with the car. The service was very slow. I asked if they would wash the car. They didn't because the car is leaking water in so now I have to return the car. I am very disappointed.

Wonderful experience! Great customer service. Ben, shawn and Laurence great job. Ben worked with my situation and made the deal happen. Highly recommend this DriveTime location. I got the vehicle that I wanted. I also got a great warranty that will protect me with my purchase.

I purchased a vehicle from DriveTime several years ago. I was desperate to own a car after my older Suburban blew its motor. I needed a vehicle to get to work and home. I visited the store in Long Beach, California where I found a nice car, or so it seemed. The Carfax report was very clean, the price seemed right, so I put a down payment on it and drove it home.

Had an awesome experience. They went above and beyond to make sure we had the right vehicle. We walked in, checked out some options and found the one we wanted. We even drove it home the same day. :) I love how easy it was to be approved here. Would definitely recommend to anyone.

I just love DriveTime! Great buying experience. JJ, KURT, AND GEORGE are the best. Awesome job guys. Thank you so very much. I will send anyone I know your way. I love my 2010 CHRYSLER 300 2WD V6. You Guys are just more than a five star. I wish I could add more. Anyone looking for a great deal go see these guys.

Sasha at the Montclair DriveTime dealership helped me get into the car I wanted so bad. I thank her so much. She the best. I got the 2012 Fiat 500 sport, and I love it. The process in getting the car was great. Didn't take long at all. Will definitely be recommending my friends to DriveTime.

The building's air conditioning was mediocre, and it smelled like a gym locker room. Initial experience was good, test drive went well. I didn't receive my driver's license back after test drive. Paperwork was never ready. Contract had to be completely redone due to clerical errors regarding address. I was not told I would need proof of residency or insurance.

I had apprehension about buying a new car and have to say Valerie was awesome! She made the whole experience not scary and was very helpful and I just love my new car! Thank you Valerie, Richard and C.W.!!!

I have to say I have never been treated so well. They were amazing! They went and beyond to help me and keep me posted every step of the way. I would recommend everyone to the DriveTime dealership in Lakewood CO off Colfax any day of the week. Once again thank you so much for helping me get the car I have always wanted.

This was the fastest and easiest vehicle buying experience that I have ever had, and I've done MANY over the last 20 years. Teneka **, at the Conway store, was phenomenal! She is super friendly and very accommodating to get me the most out of my vehicle. Highly recommend purchasing from this location. ALL of the staff help each other out and make the process fast and easy with the best deal possible. Thank you so much!

Recently went into DriveTime with little hope of actually getting a car. But everyone at drivetime it made it very easy for me. The cars are affordable and well maintained. I would recommend everyone give driveTime a chance. This was actually my first car and thanks to Drivetime's wonderful team I'm so happy and satisfied. Thank you Marcos and Mike especially. You guys are awesome.

I purchased a 2010 Pontiac g6 from Drivetime in Round Rock Texas and asked for specific items that I wanted. First was bluetooth connectivity as it is illegal to drive in central Texas without hands free. 2 days after buying the car the front two tires were flat and the car felt like it had no shocks or struts as it would bottom out on every little dip. Plus the low beam lights would not work. I called Aeverex and they told me to take it to Austin automotive specialist to be checked out. It also had non working electric door locks and drivers seat belt would not buckle.

When we purchased our vehicle we had bad credit. Drivetime did approve us and we drove off in a decent vehicle. The interest rate was over 1/2 of the principal. As we make our payments the interest went down. Now our interest is still over 37%. The repairs on this car are very high. It is a 2010 that has a trade in value of $3879 but the amount owed is over $11,000. We need to get a cheaper car. The monthly payments on this one are over $400 and half of that is interest.

I was very, very satisfied with my salesmen Jose **. He made this a very easy buying experience and would come back, and would recommend any of my friends or family to buy a vehicle with DriveTime. The people at this store made this a relief and comfortable situation.

I just purchased a 2015 Chrysler 200 Limited from DriveTime on Tryon in the Charlotte, NC, metro area and although I have purchased many cars over my lifetime, doing business with DriveTime was the best experience I've ever had in purchasing a vehicle. My sales advisor, Brea **, was absolutely on point with her knowledge and helpfulness in getting me into a nice, dependable and most important affordable vehicle without any hassle. I actually applied online before I went to the dealership and was extremely skeptical I was really 'approved' as advised by the DriveTime website but indeed I was approved just like that! I think all dealerships and finance companies should take some notes from DriveTime because DriveTime definitely has their stuff together when it comes to doing what they say they will do. I will recommend anyone I know to DriveTime!

Everyone took very good care of me. They checked to make sure my car was in good condition. When I first went in they asked me a series of questions to make sure I get the right car and I got the car that I wanted. The car don't have a door device to unlock the door but they ordered one and paid for it. The car is in good condition with low miles. Gerald, Vanessa, and Brittany were very nice and professional and they took care of me. I'm sending all my friends to DriveTime.

The vehicle I'm purchasing was not tuned or washed very well but everything else was great especially the customer service. They make you feel confident that you can get the vehicle you're looking for in a timely manner and a small amount of money in pocket.

Our experience at DriveTime in Downey was an unexpected relief. Our sales associate, Carlos, was very professional, knowledgeable, and friendly. He made our buying experience worry-free. Once we picked out our car, the process was lengthy but we noticed the whole team was on board and very thorough so we didn't mind. From Carlos to Richard, Jessica, and their manager Alex, precision was a common trait. One final point is that the numbers process is straightforward and easy to understand. They also make it easy to pay off without penalties and give up to 60 day after purchase to add onto your down payment which lowers your payment. For second chance, hard to finance auto loans, I wouldn't consider buying anywhere else. Thanks team!!

My experience at DriveTime was awesome. My wife was able to locate a vehicle that she liked at a price she could afford. The staff was very polite, knowledge and extremely helpful. Special thanks to Maura, Rami and Lydia for all of their help!

My sales Rep Johnathan was very helpful and show me a lot of vehicles in my price range and didn't push me by selling but building a relationship and getting to know each other. The GM Erika ** was there for me and very workable on everything.

I had no initial issue with DriveTime, until I took my car to another dealership to trade it in and they said they could not accept my car as a trade due to the fact it shows a my car reported as a total loss. I also still have a copy of my original paperwork where I was never disclosed this information. When I called DriveTime to discuss the problem I was having it was turned into "Well it's your problem now." I was very shocked they were not willing to do anything for me at all and I have paid religiously for 3 years...I continued doing research on my car and have finally got to the bottom of it and it truly is a total loss vehicle a salvage title. Then a title that has been washed. I can not sell trade or do anything with my car and DriveTime does not want to accept responsibility. Now that I know my car is a total loss 100% I guess I'll have to go the route I did not want to go and acquire an attorney to resolve my case.

After being told no at multiple dealerships in the area, I finally got a yes!!! George and Carlos were the best. I definitely will be using them as my go-to car company. I absolutely love my 2013 Hyundai Sonata GLS.

My experience at DriveTime was more than amazing. Sales rep Lakeisha was very professional and I would recommend anyone to her. Everything she said she would do she did. This was the best experience I've had with any car dealership.

Glen Burnie, MD DriveTime you are amazing. Esther and Carlo you two are simple a joy to work with. I knew of DriveTime when I was in the Atlanta area over 11 years ago and I had a great experience there. I never knew they had one here in Maryland. I am so happy that I decided to go with DriveTime this time around to get another used car. The experience was great. There was no long, drawn-out process (well because I already came prepared for what I wanted). The paperwork process was simple and ready to click at ease. Thank you again for the great car buying experience and I will truly recommend the Glen Burnie, MD location anytime. Thanks.

Just purchased a 2008 Ford Edge on Sept. 28. Two days driving the vehicle I experienced problems with the truck shuddering. Averex (warranty company) informed me to take it to Pep Boyz (no help) and then they referred me to Meineke (worst mistake). To make a long short Meineke was approved by Averex to make all these repairs (replacing transmission, axle, etc.) Weeks and weeks of taking the truck back and forth to Meineke for make the repairs costed me towing fees and rental car fees. I informed DriveTime (Norcross) of the major issues I was having with the truck within the first week and still having major issues now. The truck is not safe or drivable. I AM NOT HAPPY AT THIS SITUATION AT ALL. And now I'm get calls from the finance company because I'm a week late of paying the truck note because of having to rent a car.

Just bought our car this week. Overall it was a great experience!! Kay ** was our sales rep. She did a fine job and was easy to work with. We are people with poor credit so our choices were limited in what we could buy. Hopefully this loan will help us get back on the right track. Thanks.

I had a great car buying experience last Friday afternoon at DriveTime. I was offered very knowledgeable assistant from the whole staff that was working that day and have already shared that information with some fellow coworkers.

Overall my experience with Danielle ** and Drivetime was a positive one. Danielle and the rest of the staff worked with me every step of the way and even assisted with the few hiccups we encountered. They made the car buying experience as painless as possible and I have no complaints.

Service was great. Everyone was friendly. Process was quick and easy. Would have given a 5 star if the dealership would have changed out my daytime running light. Purchased the car 10/7. 10/8 we noticed the light would not turn on. Dealership says I signed off that everything was working and they will not cover it. Sent me to their warranty dept who also said they do not cover lighting. The daytime running light is not something that is noticeable midday in full sun with no cloud cover. The cost of the light starts at $80. Very frustrating that the dealership will not take care of the replacement.

I went to the Parma, Ohio DriveTime and was told by Eric, the salesman, that I could only lease to own and only this 2006 Chrysler Pacifica. They took my 1100 dollar down payment on May 7, 2016 and I drove off. Come to find out this was my tenant's car, which had been repossessed. It was dirty with her kids' gum, hair beads and school work in it. I was given only a valet key as the tenant did not surrender the key. The alarm would go off every time I tried to get in the car. I did not drive the car very much.

For the most part it was great... Most everyone was very nice and courteous. The agent we had when we picked up the car was borderline ride. Rarely excused himself when he left the desk and rarely spoke to us. But I will come back at some point.

Everyone at the Dixie Hwy DriveTime was very friendly. Marco was very nice and answered all my questions. DriveTime was very neat, clean. They gave us bottled water while we was looking at SUV's. I found the perfect one at a very good price. If you are looking for a great used vehicle, this is the place to go. Thank you to all the employees at DriveTime at the Dixie Hwy in Louisville, Ky.

I came all the way from Mansfield, LA to DriveTime in Tyler for a car and they made sure that I left out of there with a car and I did. Thanks to Daniel ** and the DriveTime crew for the great service. I am one customer that they have for life.

I had an awesome experience buying the car that I did. The car itself is immaculate. No dings, dents and the interior is flawless. The personnel were extremely friendly, knowledgeable and made sure the car was in perfect running condition before I left!!! I will definitely buy from them again.

Went in looking for a lease, saw a car I always wanted. Test drove it. Loved it. Was told that a leases might not help my credit score, so I bought it. The whole staff was helpful and easy to talk to.

I purchased a vehicle on September 10, 2016. I had to take my 2008 Nissan Rogue to a dealership the next weekend. $1,200 of repairs were done. And I still had problems. Two weeks later took it back for repairs over $2,500. I'm still having problems with my vehicle. Customer relations and Averex are giving me problems. I wouldn't recommend anyone to go to them. Very very bad customer service. The vehicles are not thoroughly inspected before they leave the lot.

Today is a different day. After speaking to the right people who sincerely cared about the customer I am exceedingly satisfied. Not only was my problem resolved, I got the best car on the lot. With all the works. DriveTime Upper Management took care of all my needs concerning the vehicle that had the check engine light on. I got a newer car, fewer miles and all the accessories and more that were in the previous vehicle. Wow, it's definitely a little taste of Heaven.

Bought vehicle on Thursday. Broke down, wouldn't start on Saturday and Monday, called warranty company, called DriveTime. Everyone acted like I was putting them out. Would probably never recommend and never purchase there again. Worse experience ever.

I will not sugarcoat the rudeness of the staff at this DriveTime location. First of all, the sales woman lied to us both about the costs for the extra services. Second of all, the woman told us to get up from the desk that we were sitting at and move to another area so that she would take care of other customers that were more important than us. This is really RUDE and NASTY. I will never recommend DriveTime to anybody ever because I am very sorry that I went there myself. I purchased an Acura TL for my husband that he really wants to drive. I only bought the vehicle because of my husband's strong desire for it--otherwise, I would have walked out of the dealership with no vehicle whatsoever.

Thank you DriveTime for working with me to get me into a vehicle that I really needed. The salesman Michael ** and the finance team went to bat for me and my family, they did a wonderful job!!!

I was really thankful for the service I got on the internet and at the DriveTime dealership. Shannon is the person who helped me with everything when I was in search for a car and I was really grateful for the service she helped me with and I will recommend DriveTime dealership to anybody I know that DriveTime is the place to go when you need a car. The person to talk to that I recommend is Shannon. She is so nice and she helps you with all you need and explains everything when you need or don't understand something. She will help you with all you need help with and I hope everybody should go to DriveTime for a car and I'm thankful for everything they helped me with.

I went in with the hopes of getting a decent vehicle and I got a car that exceeded my expectations. Thank you Mr. ** and DriveTime for getting me into the wheels that I desperately needed.

Overall, my experience was good. My salesperson was very friendly and helpful. All said, I only had a couple things preventing me from providing a 5 star review. I had a 1 pm appointment and wasn't seen until after 2 pm. This in my mind defeats the purpose of having an appointment. After I finished my paperwork and got my car, it was somewhat disappointing that my "new" car has not been freshly washed and detailed plus I only had the approximate 1/4 tank of gas that I had during the test drive. These are all minor issues, however it's these little things that customers remember about the experience. Despite these things, my review is still a definite 4 of 5 stars and my overall experience was pleasant.

I had a wonderful experience getting my car from DriveTime. Kevin did not pressure me and was very helpful and found me the perfect car, with low miles and a great price. They all were very friendly. I love my car.

I came into drivetime thinking that I wasn't going to leave with nothing after being by Nissan but I want to thank all the guys there at DriveTime for giving me the best experience and I rode out with a 2014 Chevrolet Impala. Thank you again.

Jesse, Johnathan, Matthew, Brandon. Very polite, friendly. I wanted to buy a car from them. Johnathan knowledgeable showed me what I in a car I didn't expect to have. They are great team. I love my car.

My experience was very smooth process from start to finish. I really loved I can go online and get preapproved and set up appointment that same day. Jesse ** was awesome and delight to work with to find perfect car for my son. He went above and beyond to explain the whole process.

We came to DriveTime, found a car and went in the building to find some assistance. We were never approached or had any pressure. Nathan was able to help by being friendly and wasn't pushy. We found that it seemed to take longer than we thought it should but overall we were very pleased.

Chris at DriveTime in Las Vegas/Sahara was unbelievable. Honestly went in with no high expectations. Hate dealerships. However I cannot express how pleased I am. Best car buying experience I've had. From service to quality of the vehicle has exceeded my expectations.

The salesmen James ** was not upfront and truthful about the final price of vehicle. This company asked us pay our deposit before going over the contract and once Mr Matthew ** seen us he was going over everything except the contract and I just asked "can I please see paper you have set aside." He said "yes look at it." Seen they were charging us the all sale 2009 Chrysler to us for 12,895 and added all fees and protection we did not ask for and brought the amount up to 18,773.66 and on top of that charged us a 13,798.33 charge for finance charge brought our total to 31,966.99 for 2009 Chrysler Town and Country van. We told Mr .Matthew ** "are you all crazy. why would we pay 31,966 dollars for a 2009." The book value of the 2009 chrysler is about 8,000. They want us pay price of our 2016 kia Sorento. Matthew ** insisted we were getting a good deal.

Jeffrey and Jerome both helped me find the vehicle that worked for what I was trying to find. I went in needing to find a vehicle within a limited time and from the moment I walked in the door they were there to help. Jeffrey spent his time to ensure I got exactly the vehicle I wanted. Thanks to him, I was able to get a car in no time.

Everyone was very pleasant, smiling and enjoying their job. I was treated like family and my salespersons, Joseph and Brittney were absolutely wonderful. ** the sales manager was very patient and went the extra mile to get my vehicle ready and paperwork done. I will recommend DriveTime, every chance I can.

Arrived, they were very welcoming. Was suppose see Mr ** but was out lunch, so we saw Mr James **. Everything was going ok. Went over paperwork. We asked him about the final fee and interest. He pointed out with amount of car and the interest. We said that good price which was about 18456 on 2009 town and country van. Tell us after we paid our 600 down then go sign papers. The price doubled to about 32456 for 2008 van. We said "are you crazy? This is a 2009 not 2016 car. We want our money back." The so called guy that was signing paper with us gone say this great deal. I said "yea right." Ripoff over priced cars, hidden fees.

I had the best experience that I have ever had buying a car, I will recommend DRIVETIME to everyone looking for a car, I was treated with great courtesy and respect and have never had a better time dealing with salespeople in my life. I am very happy with my purchase.

I had an awesome experience with the staff at DriveTime. Mark was great and very accommodating. I found what I needed and am extremely happy with my experience with the team.

I bought a car with DriveTime on September 10th. When I did the test drive it sounded fine. Purchased it and a few days later the brakes began to squeal, horribly. So I called the warranty office and they said brakes are not a part of the warranty. Okay. A couple of days ago, the car began to make this weird screeching noise. The kind of noise you hear from an old 1993 car, not a 2012 like I purchased! I am just completely dissatisfied with this car. I ride around and it sounds terrible, like something is broken! I will never purchase another car through you all!

I've had other service with another DriveTime location and they were nothing near professional as to where we purchased the car we have now. DriveTime on Camelback is the place to go. Luis ** and another guy were very welcoming and handled every situation professionally. I would definitely recommend friends and family here.