DriveTime Reviews

I purchased a 2010 Toyota Rav 4 Sports August of Last year. I still think it was priced very high. I have not had the car for an entire year and already had to get all new brakes and the suspension was bad. Come to find out the brakes were completely gone. They were already bad when I purchased the vehicle. Silver Rock do not cover anything period. They have a real bad reputation for not assisting anyone. I had to kick out 1300 of my own dollars to fix repairs that were previously there.

My wife and I had not planned on buying a new vehicle that day however we stopped at DriveTime. The service was friendly, genuine, & no pressure whatsoever. We test drove a vehicle, went through approval process. Left, went home, discussed the situation. Went back an hour later and drove away with our new Cadenza... Thanks to all the staff that were involved...

I went in over a month ago not knowing what I wanted at the time. (I was difficult to please.) Fred showed me around & being that I was unable to tell him what I was wanting amazing he didn't try to talk me into a car, wasn't pushy & gave me my space. He followed up w/ me even after I wasted his time and wasn't very pleasant. Last Friday I returned over a month later. He remembered my name and helped me get into a new car THAT I LOVE! He could have easily ignored me & assumed I was a waste of time. But thankfully he didn't... He truly wanted me to like what I was going to purchase. GREAT JOB! VERY THANKFUL & HAPPY!

Buying the car was easy for my son - a first time buyer. Down payment was as promised. Salesman great. What's bad is the car- a 2016 Ford. He had the car for 13 days and it broke down. He had to pay for a tow truck. He had to Uber to work. He had to get a rental car - the part he needed took 3 days to get. Sure, the warranty company covers the repair. But that doesn't help with the transportation issues and the money he is out now - after just paying the down payment. Now the repair place called and he also needs a battery - at his expense... 162.00.

I would like to say that my purchase experience at DriveTime was smooth and terrific. The employees were extremely helpful and knowledgeable. I definitely would recommend anyone to first look at DriveTime before looking elsewhere for their next vehicle.

My experience at DriveTime was great. Alicia ** worked with me patiently. My credit is not the best bit she worked it out. All employees are friendly and made me feel welcome. I was recommended by a friend, and I will surely recommend someone.

Mr Tracey ** did a great job of explaining everything to us. He was extremely helpful, not pushy and was very patient with us to walk us through every step of the process and making sure we was comfortable. He got us straight to the point.

Mr. ** and the staff of DriveTime on Memorial Dr. was extremely pleasant and very helpful. They were kind and patient. I would definitely recommend this team to anyone I know. I got the car I wanted, and am very satisfied with the service rendered. Thank you.

The people at DriveTime were fantastic as before. Went above and beyond to get me in the vehicle I sought. Very professional and courteous. Thank you DriveTime. Thanks to the staff at the Lauderhill Florida DriveTime. The Best.

Richard and Loni were amazing. I wasn’t looking at DriveTime but they had the car I wanted. Loni and Richard got my car delivered from another location. They were very professional and courteous throughout the entire process. I wish every car buying experience was like this.

I was very pleased with the service I received and would recommend them to my friends. My salesman was very helpful and very informative. I am very pleased with the vehicle he sold us. Everyone there was very polite to me and my wife.

I really enjoyed my experience at DriveTime! I immediately left and began recommending to friends. The process was smooth, easy, and fit my budget. Chris, the dealer, made the process worthwhile. As a recent college graduate, purchasing a car that is reliable was a big deal for me. I'll be in graduate school soon, so I'll need transportation to commute to my field site. My previous experience with cars has been a financial burden due to the constant mechanical fixes. I am grateful for purchasing a vehicle that fit my personal desires and my development as a young adult.

My car buying experience was relaxing and no pressure. Antoine ** was a very good salesperson, Took the time to show me what my choices were and talk to me about them. Need a Car? Go here. You won't regret it. I will come here again, for another vehicle. Thank you Antoine.

I would like to say the salesman Emeka was great. However, three things that I was not happy with was firstly there was not a lot of options to chose from. I did not understand if the price of the car was the similar why more of a deposit was to be made. Totally confused because the amounts were not that far off. Secondly, I was there all day near 7 hours. I was exhausted by the end of the day. Third, my car was not detailed in which I do not understand why???

Our Salesman, Christ at DriveTime in Conyers was very helpful and accommodating! Christ drove to Duluth to pick up our first car. They stand by their 5 day hassle-free exchange period. We purchased a vehicle on a Monday and on Thursday, it had engine trouble. I called DriveTime and told them we wanted something else. The manager, Justin, told us to come on in. Chris drove yet again to pick up a vehicle for us, this time to Morrow to pick up our SUV. He even put gas in it. While no one wants engine troubles so shortly after getting a car, it was nice we were able to get into an even newer car.

Jonathan ** helped me out so much! The process was quick and easy. Couldn't have asked for better service. I was worried about my credit, but Jonathan worked with me to get me approved with payment options that worked for me. Thank you!

DRIVETIME MADE MY DAY from the first visit to me making a purchase. Everything was good from the customer service to showing me vehicles. CHRIS ** WAS SUCH HELP WITH EVERYTHING AND I TRULY APPRECIATE HIM... I had been to two other dealers before I went to DriveTime and no seem to make things work so finally when I googled about DriveTime and also my relative referred me and told me how good they were I couldn't help but to go and see for myself and I'm glad I did cause I made a good Satisfying choice.

So after doing a online application for DriveTime, we were told our downpayment was $395 which we had planned to put down about $1500. There were several vehicles we liked on their website. Once arriving at their lot we noticed majority of their cars had very high mileage (100,000)! Then we found a car we liked at a price we were comfortable with & mileage was good. We were told by the not very friendly sales rep our downpayment would be $7,800!!! Save your time & money! This place is a scam! They want to sell you a vehicle with $100,000 miles! NO THANK YOU!

Thanks for all the help everyone did to help us purchase a vehicle... Thanks to Ms. Yvonne from the mesa center for doing all the paper work and being patient with us. We love our new car and would recommended it to anyone in need of a car. Thanks DriveTime.

Ms. ** has great people skills. She's funny. And she enjoys what she do. I appreciate her for being patient with me. She went out of way to ensure that I had what I needed for the car. Thank you so much.

Mike the salesman was friendly. The manager wasn't. I looked over and he was looking at us then held a folder over his face and whispered something to another guy. The other guy then looked at us and started laughing. Made me feel uncomfortable.

Eric ** and Ian ** at the Shadeland store were awesome!! I had went to a competitor about 10 yrs. ago and watched endless repetitive videos and signed and initialed 3 reams of forms!! I also felt like I sold my soul to the devil. DriveTime was the best experience!!! Everyone was very nice!! Thanks to everyone!!

It couldn't have been easier and I'm so happy with the vehicle! My salesman was fantastic. They really work to find the vehicle you want! I will definitely recommend them to my friends and family if they are looking for a vehicle!

Carlos is the man!!! I highly recommend anyone and everyone to DriveTime. Carlos really took the time and help me out. He also took the time and patience with me. Never thought getting a car is easy with DriveTime. Really had a amazing experience with DriveTime and yes Carlos is the man.

Very courteous and the salesperson didn't go back on his word when he said that he could get me in a vehicle with a zero down payment. I didn't have a lot of money for a down payment and had been to other car dealerships and they all needed a down payment. Thank you so much.

Purchased a car. They provided excellent customer service, friendly atmosphere, easy to get there. Every Employee has outstanding knowledge of what they are doing, provided the consumer over and above customer care, hospitality. I would recommend a friend or family member.

Thank you to Christopher for helping us out yesterday. The service there was absolutely amazing. We was pleasantly impressed by our deal and was overjoyed with the car we purchased and as we ride in the car today we feel that us getting the car was meant to be.

Staff was highly polite and professional. Explained every detail of the process with honesty and integrity. Helped me get my dream car and I’m highly blessed with entire staff! Thank you for allowing me to achieve this. I was nervous about getting approved... I’m on this journey to build up my credit while driving something nice. Now I can enjoy my summer with my Mopar Club family. Truly a blessing!

I bought my dream car at DriveTime in Midlothian. I was having a lot of difficulties with pay stubs but 4 of them came together and helped me. They did everything possible to make sure I got the car I wanted and was happy. Thanks to Steven, Ahmed, Kaitlin and Bryce!! I would definitely recommend this place. Amazing team!

I dealt with a total of 3 people during my experience and they all were very helpful towards my process. Christine, Eric, and Jason were kind, and encouraged me to take my time when it came down to reading paperwork, choosing a car, and being positive that the one I chose was the one for me. They made me feel very welcome and were upfront about everything which I appreciated and gave me options. I bought a car that's only 4 years old, and I'm happy with my choice. I'm also glad DriveTime does give you a chance to get your APR rate down within 60 days. It's another way of allowing a customer to help themselves. As far as I can tell in these past couple of days, I like DriveTime and would gladly recommend others to the dealership I went to.

Matt and his team got us into the vehicle we wanted, kept us within our price range, and unlike other places there were no surprises when we got to the dealership. They got the car we wanted from another location and had it all ready for us. Thanks for helping us out!

Mr ** was really attentive and professional. I was able to get a car and have comfortable payments. He explained everything for me to understand all the process before I even went to their office. He was in touch and was able to wait for me to get to the dealer. Was a great experience and I recommend everyone that ask me where to get good service and nice cars. Great job.

JD out of Aurora was my sales rep and he was very personable. Didn't try to pressure me into a vehicle I didn't want or push for added options. He wanted to work with me and get me a vehicle I wanted. Hands down, best dealer experience I've ever had.

I visited the Arch road location and my saleswoman Briana was wonderful! I recommend her to anyone that wants to buy a car. She went above and beyond to get the car I wanted and even drove all of the way to Petersburg to get the car. Thank you!

My wife and I purchased a 2014 Ford Fusion last fall. The sales people were great, but we have issues with our sales experience. One, there were no floor mats when we purchased the car. Two, both rear tires had slow leaks in them at the time of sale, I was able to fix one myself. Three, the dealership only had one key for the car. We had to purchase another at around $170. Four, the tire iron with the car doesn't fit the lugs. That means if there is an emergency, I can't change the tire myself, and I have to purchase another tire iron. This isn't cool in the least. We got the car at the Pelham Alabama location.

This company should be avoided at all cost! They lie, cheat and steal. Do not use the ancillary products. They are NOT required. We were told they were required because we were using their finance company! Do not sign anything until they produce an itemized list of all monthly charges. We were told it would be $10.00 a month! We still don't know how much per month we are being charged! They refuse to tell us! Something as simple as an oil change, they felt the need to lie about that as well. We took it day one and got the oil changed. It was pure black. The technician said it hadn't been changed. The sticker on the windshield stated it had just been changed!

Very nice people very helpful. Had a few issues with vehicle that had to go into the shop right after the purchase but was minor things that didn’t take very long to be resolved. Overall great experience for being my very first time financing a vehicle.

I bought my car through DriveTime 4 years ago. For the last year and half I have been paying extra (like 200 to 300) every month. I have call asking them to apply overage to principal. They shorted me a payment and will not go back and review their figures. The balance continues to increase. I have paid 3000 in over my payment and still does not reflect on my payoff...

We decided to purchase a van from DriveTime. Initially, the experience was going extremely well and we were excited for the purchase. However, an issue with our tires changed my mind. About a month in from purchase, we decided to go get a quote on some tires to plan ahead for the expense. When I say plan ahead, I figured 9 months to a year in based on how much we would drive the Van. However, when we went to Discount Tires for a quote, they measured our tires tread depth and looked them over for general quality. They measured our two back tires at 5/32 and one front at 6/32 and the other at 7/32. The specs are “barely” above what they recommend replacing them at which is 4/32.

Corby was very helpful and nice. I will send all my friends to him. The experience as less painful than I expected it to be. We got out of a bad lease and into a very nice 2016 KIA Sportage. We are very pleased so far in this matter.

Shana and the managers were awesome. One of my best purchasing experiences. They found the car I wanted and the price I wanted to pay monthly. I plan to send my boyfriend to purchase his pickup truck. I will definitely recommend DriveTime to friends.

I never thought I would be approved, and Wesley made get my dream car a dream. If I ever need another car I will return to Drive Time. The car (2012 Honda Civic) runs like a dream, love it. Thank you so very much.

I have been a DriveTime customer for 2 and a half years now and I wish I never gotten a vehicle through them!!! I am on my second vehicle from them because my first one was totaled and GAP bought out the contract. My first one needed new brake pads and rotors all around, plus the undercarriage was completely rusted out. They put me in another one that I really liked... after I had to replace all 4 rotors, brake pads, and the rear struts. The transmission has been displaying a symptom of an issue that has been occurring since I got it. The main issue at hand is that they will Lock you into a high interest lease and there is no positive way out of it. On lot price for current car was around $16,800. The car was actually worth around $8,000 when I purchased it. If all payments are made on time, I'm looking at paying $30,000 for a car that I couldn't sell for $5,000 today. I've paid around $8,000 for it so far and My principal is still $14,000!!!

Overall I am very satisfied and happy with my purchase. My salesman and staff was very nice. One thing that needs to improve is the time it takes to complete the deal. Also a better selection of family vehicles (7 passenger).

I guess my main issue is the process takes too long. Christopher was a great salesman, he had a few minor issues he needed assistance with, but other than that he was awesome!! I would definitely recommend DriveTime to anyone.

I had an idea about what I wanted when I went in, but when the particular one I liked had a down payment out of my range, the team there helped me find one that was. There was no pressure to buy the best they had, and no attempts to upsell me on any products. The people that worked there were awesome the whole time, despite how picky and annoying I was while there. I couldn't recommend them enough, and they have my business if I ever need it again.

David ** was a great assistance in the vehicle we purchased. He took the time to see what our options were and went over everything in a timely manner. He and the manager stayed beyond closing time to finish up paperwork and get us in the car we wanted. I'm so happy with the car we purchased.

DO NOT GO TO DRIVETIME. I have had nothing but trouble with my car since day one and I have called the Pelham Al store and was told in 6 months I could trade it in and I just had a baby. Went to trade it in and the rude manager told me a year!! Now that I have had it a year still will not trade it in!!! I was sold a car that had recalls that I was not informed about!! Not happy customer.

Me and my Fiance went to Drive Time in Morrow Ga to purchase a vehicle. The beginning was good. The original sales Rep Tye was off the day I went to make the final purchase. Ralph completed the sales transaction for Tye. The first trouble sign I saw was the Fact that Ralph gave me a key fob which comes out like a switchblade. The key was very loose, slightly bent and not secured. I specifically ask Ralph for another key because the key is going to break. Ralph tells me Drive Time does not have another key and to take the malfunctioning key to the Ford dealer and they will fix it. I trusted my salesman Ralph and didn't think he would lie to me. So I leave the dealer with the car. I noticed that a plastic vinyl floor cover on the driver side only. I turn on the AC and noticed a lil fog but was told by the GM they shampooed the Driver side floor.

I purchased a vehicle in Gastonia North Carolina. According to DriveTime Personnel payments were to be automatically paid period. After days and days of the payment not coming out of my bank I went online and made the payment. Bridgecrest rejected the payment and they repossessed my vehicle 11 days later. When I called Bridgecrest and DriveTime they said there was nothing they could do. When I spoke to the company that picked up the Jeep they said they do this all the time to people in enormous amounts. Never buy from here. I've never in my life been treated with such indignity from a business. More people need to be informed of their policy and practices which are crooked to the fullest extent. I will report this to all agencies and to everyone on social media. I am a veteran of United States Navy and my word will spread fast.

Best car buying experience ever. These guys rocked. They got us in and out in under 3 hrs and never beat around the bush. They kept us informed on the process and when other deals told us no they got us a yes. Thank you DriveTime.

The team at your West Palm Beach location are fantastic! Jason, my salesman was courteous, professional and made our buying experience second to none! This is the second car we have purchased at this location and the experience has been terrific! Thanks for making our life easy!

I love my new car. It’s amazing. Never thought I’d love a car so much. I purchased a 2017 Kia Rio... it’s a white one. I’ve been smiling since the day I got it. Lots of features in it that my other car didn’t have.

The first vehicle I bought from Lakeland DriveTime had too many problems but DriveTime was fair and allowed me to get a new vehicle from Gainesville and they were awesome at the Gainesville location. As for the vehicle I purchased I am pleased.

I started out on memorial day weekend. I went to Alamo Toyota, and they had me there all day. I went from being approved to this is the best we can do for you a 14 year old car not even clean. I went from there to World Car Kia, to Alamo City Chevrolet to 2 more auto places. One guy suggested DriveTime in the hot office. I immediately said no. Sitting on the side of the road asking God for directions, I thought about DriveTime. Went in at 8:45 by 8:50 I was approved. But I didn't believe it.

Never get a car from this place. Their customer service is horrible. I have been getting the runaround for the past week about a car. Whitney in Greensboro has given me a horrible experience with DriveTime. This is my first time purchasing a car and I’m not happy with the service from these guys at all. DriveTime is a horrible experience.

Orlando DriveTime on 50 - Your Paperwork takes too long. You have it in the computer. Not sure why you have to sign so much, other than that we had a very nice experience. John our salesman was GREAT. He made it all go smoothly. Thank you.

I am truly ecstatic about my purchase. Every time I shop for a car I am never given options and you guys provided me with several options. Your sales person made sure I was happy and listened to everything detail I was looking for in a car.

Initially we were about to leave as we had an appointment and it took over an hour before a salesperson got to us. Once we began the process everything went pretty smooth. We drove off in a vehicle we would never had expected to get in a million years.

Awesome experience... Derek was the BEST from beginning to end, answered all questions and very straightforward!! Thanks DriveTime you APPROVED!! I would recommend to anyone that’s in need of a car! So, glad I came, I went in unsure but left reassured and HAPPY!!

Rodney was my Sales Consultant and he made the entire process very easy and comfortable. I have never had a more pleasant car buying experience. From the moment that I walked in I was made to feel at home, I never felt rushed or pressured into buying something that I wasn't comfortable with. I will definitely be coming back here in the future.

I never experienced such good service. I knew what I wanted. The Sales Representative Hope kept in contact with me and she was a joy to work with. I will be with DriveTime for all of my car purchases. Thank you!

I would like to thank the entire staff for making this transition as smooth as possible. It started with Shane and all the way through Uche. I would like for both of them to receive credit. I could not have gotten a better team.

The car buying experience was good but when we got home the air conditioning blows hot air and I called DriveTime back and told them the problem. The young man who answered the phone was very rude and act like I was dumb, I wasn't too happy about that.

I gave a 4 star because I was put into car that has some type of mechanical problem. Besides that everyone were professional and respectful. Jennifer was very patient and David help to get another. So far, I am enjoying the car and hope that stay way. I am thankful to have found DriveTime because I could not none one wanted to give me second and my family and I were a big need of a second car. Thank you!

I put $1400 down on a vehicle. Halfway home the vehicle started ticking and the engine started sounding really loud. Took the vehicle back. Test drove a 2nd vehicle, it was making a popping sound on the front right side. I chose another vehicle from a different location. They went and got it, brought it back to the lot and scheduled me to come get it today. I confirmed yesterday with the sales manager Shayla that the vehicle was there and my scheduled appointment time for today. I get there today and they say, "I'm sorry, we sold it because corporate issued you a refund check, therefore we don't have your down payment anymore."

The person I worked with, Contina **, was very polite, funny, and had a great personality! She was there for me the whole way. When I went back a second day to finalize and get the car, I had only an hour before going to work and she was amazing at getting me in and out of there on time. She always had high energy and was very friendly. My new vehicle is also amazing and would highly recommend this DriveTime in Waukegan.

My circumstances prior to my visit was not simple or easy. My salesman: James was helpful and patient, made effort to help me understand the entire process. Financed 2013 Toyota Corolla with a bad credit history. Worried about vehicle condition and would suggest more detailed information about vehicle inspections. James allowed me to take my time and to ask as many questions as possible; not controlling or rude. Even washed the car - I would highly recommend anyone to work with James and the Antioch Dealership are fortunate to have such a hard worker. Thanks again.

I loved the experience. While I had hesitancy, Amii did a great job getting my questions answered as making sure that I felt at ease with the process. I had previously visited a J.D. Byrider and found that they were extremely pushy and less concerned with customer service and more with generating future sales leads out of the references provided. DT even had the clause very openly displayed and even made sure to highlight both the clause and the ability to refuse said clause.

I was satisfied with the customer service I received from sales person NICK **. He kept me informed of updates on the vehicle I desired to purchase and gave me vital info I needed to make an informed decision. I really enjoyed my experience at DRIVETIME because of NICK and all the nice staff there. Thank you!

I visited David ** at DriveTime in Clearwater FL, about 7 months ago looking to upgrade my beat up truck. He went above and beyond looking for the perfect vehicle for me, it just wasn't in the cards for me at the time. I show up with no appointment on Saturday afternoon, 7 months later and with a lot of work and little luck got me into a 2015 terrain with every option I wanted. That's not why I'm giving 5 stars because that's what car salesmen do. What made this purchase special was he remembered every detail from over a half a year ago. Shows how personal, and professional he takes his job at DriveTime. I told him then and even after the sale I will say it again. He has earned my business and I look forward to being a repeat customer. Thanks again Dave!

Absolutely amazing experience from start to finish. Sales personnel let me take my time browsing the lot before bothering me at all, then introduced themselves and gave any assistance they could before letting me finish my viewing of the lot. Knowledge of the vehicles was spectacular and personal opinions/advice was helpful without being biased. I truly felt like my individual needs were catered to through the process and finding a car that met all my requirements while staying within my budget was a blessing. Sales personnel encouraged me to purchase the vehicle due to its great fit for my situation and great price to match, but never did I feel pressured to purchase beyond a comfortable point. Entire experience was incredible and I appreciate all of the assistance at DriveTime on Camelback. 10/10. Would recommend to a friend!

My boyfriend purchased a car from here last year. We weren't together at the time but when he told me how much he was paying, I told him he got played. His bi-weekly payments about 200+ (about $500/month) for a 2008 Chrysler Town & Country that had 22,000 miles on it. He has a 722 credit score. Not sure how he got this payment, he's originally from Nigeria. I feel like he was taken advantage of, we're going to review his paperwork together and see what can be done to lower his payment. Not good DriveTime.

The service was great and very helpful. The sales lady Rasheka ** helped me at every step. She is a great person. I will be buying another car from her soon and would recommend anyone there. I am completely happy with my purchase.

Early week I made an online appointment to visit DriveTime in Hickory Hills after seeing a few vehicles I was interested in and on Saturday, May 19th I went in for the 1st time at 11:45a for a 12:15 appointment and was out by 3:30p with a car! I was helped by Tyrone **. The process was easy and it was truly bc I was prepared. I knew I was going to make the move to purchase a vehicle as soon as I returned from out of town the previous weekend. That following Tuesday, I gathered my last pay stub, proof of residency, and I knew my down payment for months and my budget for a car.

Me and my girlfriend had a great time. We worked Artesia which was amazing. She helped us get into what we wanted. We were car less until we came there and she assured us we were leaving with a vehicle. I would definitely recommend DriveTime to anyone and to work with Artesia.

I was very satisfied with the great customer service I received. Yunuem and her manager, Key, really helped me find what I wanted and with the payments I needed. And I’m very satisfied with the vehicle (2016 Dodge Grand Caravan)!!! I will definitely recommend DriveTime to any friend or person I know that is searching for a vehicle.

I bought my 2016 Jeep Cherokee through Maurice at the Fairfield, Ohio location. He was very easy to talk to, very genuine, and I felt zero pressure! I am easily a pushover so I appreciate him a lot. My credit is new, so I was concerned about needing a co-signer. I would have been able to have a co-signer, but I’m stubborn and didn’t want to depend on anyone. I was looking at a Jeep Patriot at another dealer, however the Saleswoman was very rude, monotone... not somebody whom I’d want to receive commission off of my purchase. The entire environment at DriveTime was very inviting. I felt welcomed here, as opposed to being at the big name Dealerships. I will also mention, that I’m a new mom. Maurice helped me find the mom user friendly, hands off car that I could, and it’s so reliable! I love it. Thanks Maurice.

I was very, very happy with my whole experience. From my online application, to the prompt follow up, to the amazing service from Susan ** at the Allentown, PA dealership… Everything went so smoothly. I would definitely recommend friends and family to purchase their next vehicle there.

We had an awesome experience buying a Ford Escape through DriveTime in Fort Myers!! Our sales agent, George ** was amazing. He explained everything well and was very personable with us. I would recommend DriveTime to friends and family. Thanks so much for everything!

I purchased my car with DL at the Augusta, GA store. He was very easy to talk to and work with. He explained every step to me. I had already looked at the Jeep Renegade online. I knew what vehicle I wanted. The managers and other salespeople were nice as well. I will be recommending my friends to shop there.

Was approved by the website for a Dodge Ram for 595 down. When got to the Salem dealership and said that I wasn't approved for the Dodge pick up and wanted to put me in a Nissan for 1800 down. A sham and lie to get you into the dealer and lie to you. The website approval is a lie and con. Will never do business or recommend these con artist.

We went to DriveTime (Roanoke, VA) to get both a truck for my husband and another SUV for me (I had gotten one previously there with no issues). We were approved online with a certain amount down and told to bring certain items. To begin with they needed bank statements we were not told to bring (we had driven 200 miles). Thankfully our bank emailed it to us. We did all the info and then was told our down payment was way higher than we were told online. They then wanted to put us in something else with a big down payment. We came this distance due to what the approval said online just like previous. Needless to say we left with no vehicle due to being very upset with them. Let me mention so did another customer. Will NOT recommend them ever again.

When I went to purchase a vehicle of March 2016, I needed a vehicle bad. My transmission went out so they really did make the experience a good one when buying with them. If I knew that I was going to be upside down I would not have went that way. After a year with me paying on time I thought I would be able to trade my car “NOT”. I was told I have to wait til I am under $5000 to trade. I have been to other dealerships but not able to get financed because of that car that I owe way too much money for to trade without having a big down payment. I have been paying on this car for a little over two years, not late and seems as if my balance is not going down. My credit is better and know my interest rate should be lower but again DRIVETIME will not allow me to trade. I advise, “Be careful of what you get yourself into cause it's hard getting out.” All I want is a newer car with a lower interest but I am stuck.

Bought an Infiniti Q50 for with my mom. I really appreciated the friendly welcome and service we received at the Louisville location. A special thanks to Mike ** for walking us through the process professionally and patiently! Mom is so happy with her new beautiful car and we would definitely recommend DriveTime to our family and friends. Keep up the good work!

It being my first time purchasing a car I was skeptical about it and was unsure and felt I was just going to get numbers thrown at me but my experience with Wesley at the Chandler Arizona location was amazing. He was awesome and make my experience easy and fun and ended up getting my dream car.

When we visited the Corpus Christi location on Saturday we asked them twice if the vehicle we wanted still had the factory warranty due to the car only having 24800 miles. They went and checked and came back and told us "YES it still has the factory warranty". While do a test drive I asked the salesman again if it had the factory warranty. He again said "YES". When we showed up today with $1000 CASH down payment we were told that they found out yesterday that the car we wanted didn't have the factory warranty due to it previously being a rental car. They knew on Saturday that it had been a rental car. That's okay though. We took our $1000 CASH down payment and went to Allstar Mitsubishi and bought a 2018 Mitsubishi Outlander Sport Limited with only 06 miles on it with a lower interest rate too. Thanks DriveTime for sending us to them.

My approval was done very prompt. All of the guys were extremely friendly, and helpful. Adam was awesome! Helped me look through pages and pages of cars (showing me a few on the lot in between) and helped me find the car that fit me, and the amount I wanted to pay down & per month. Thanks again!

Corby (Fort Worth Texas) is the BEST! He was honest with me about the vehicle I had first selected which I so appreciated. He was thorough in everything that we went over. I really appreciate the time he spent with me finding the car that was a fit for me. :-) Thank you DriveTime and Corby!

Purchased a 2014 Kia Sorrento on Mar 1, 2018. While at the dealership I was seated at a desk with a saleslady who completed all paperwork and contract forms. After adding the new vehicle on my insurance and paying my down payment I digitally signed my contract. I watched videos on extended warranty, tracking system, and other options. I completed my signature portion, setup my payments dates, and entered my routing number and account number to establish auto pay (or so I thought). I was handed the keys, told my first payment would come out April 7, and congratulations on my new purchase. I was thrilled. I bragged on DriveTime for weeks about how easy the process was and how great everyone was, even my father in law who was planning on buying a vehicle himself through them. Well not now!

Was told one down payment and had to put down another. After waiting for hours I was finally able to drive away and asked if the tank would be filled. The car was brought back barely even filled from when the person left.

Literally, my truck was on its last leg. The airbag light was on, no A/C and last week the upper control arm and hub assembly went. I applied online with one of those "we can finance anyone places" and they filter you to dealerships, well I thought I had a good prospect (juiced me up), "You know you'll be driving this F150 tomorrow." Well tomorrow came and went, I went online to DriveTime and blam you're approved, went into the location and was greet by Mattew (manager), gave him my documents, hooked me up with his salesman (Rafael). They gave me a choose of 5 truck they had with the down-payment amount and in about 2 hours I was headed home with great truck... Thanks Guys.

I had a very good experience and I would tell everyone that I know, "If you're going to buy a car go to DriveTime. They're the best. They will take care of you from beginning to the end." I walked in without a car and I drive out in a car.

I can tell you that DriveTime is an awesome dealership that does a great and brilliant service to the peoples of the community. Virtually no one will do what DriveTime does to get a person a dependable vehicle that's clean AND get us protection for our cars in the form of an Extended Warranty Plan that is reasonably priced, AND rolled into the loan contract, so that getting an extended warranty contract will not burden you further financially. Great work DriveTime and thank you very much for assisting me in getting into my 2013 Ford Fusion S.

PHILLIP WAS AMAZING!! He was very patient but forthright. He showed us many options that appealed to us, but was willing to give us an honest opinion backed with facts. I would recommend him and the other employees of DRIVETIME ANYTIME!!!

From when I went online to signing the final paperwork everything was very easy. No pressure. I would definitely do business with you guys again. I liked how everything went and when my wife starts looking for a new car we will be seeing you guys.

The staff was very nice, home warming and professional. They listen to what my niece wanted and helped her find just what she need and in the price range she was looking for. They made her first car buying experience the best shopping experience. Thank you.

Matt ** and Chris ** were very helpful and professional in their approach. Very thorough and full of details. So far I will definitely be back in to shop for my next purchase. Definitely give those guys a pat on the back!

I would like to thank Luis in Orlando, Fl on the east side of town. He was super helpful and made me and my daughter feel comfortable and happy. He went out his way to make sure that everything went well and also explained everything very detail... This staff at this location is wonderful and would recommend to anyone. They welcomed us with smiles and great hospitality. Thank you all for a good first time experience!!!

Excellent customer service. They gave me a chance when no one else would as I have no credit because I am very young. At first we couldn't do it because insurance for me was going to be 500$ a month and the car had too many issues. Then the manager and my mother sat down and found another car, newer and nicer, in Tampa, FL. Called another insurance company recommended by DT and got the payment down to 340$ a month. The manager drove to Tampa and picked up the car and had it back by the time they closed that night. Everything in the end worked out better all the way around. Will definitely recommend this store to others as it was recommended to me from a few guys that I work with. Thank you very, very much.

Brittney made my fiancé and feel comfortable and welcomed. She made sure that we understood the information and the options that were available. Brit also didn’t make us feel pressured into getting a vehicle. So with that said my experience with DriveTime was above average and Brit showed excellent customer service.

I will forever be a loyal costumer to DriveTime. The process was so easy and everyone was so incredibly nice. It's very hard to find good, affordable, and reliable cars with bad credit but this place makes it so easy and pleasurable. It was also a very fast process! I would definitely recommend that everyone come here to purchase your car!

Super happy with Ivan and his team. They worked with me diligently with me out of state. I received excellent service. I am appreciative of the time, patience, and level of care that went into my purchase. Thank you. :)

I shopped online for the cars I was interested in and Don, my sales rep had everything ready for me to test drive. The buying process was smooth and pressure free. Don and Michael were wonderful!! This was my 2nd car purchase from Drive. Don’t think I’d ever go anywhere else. They’re like family and we laughed a lot which really took any stress off the whole process.

The salesman Zachary ** Was very helpful, he listened to every detail and need to make a smooth transition. He also helpful by showing me a variety of cars instead of putting me in something that I wouldn't care for.

I was very apprehensive about going to DriveTime. The reputation I heard of for them was not good. But we decided to stop anyway & see. We were impressed with the selection of vehicles & the way we were treated. Eric ** was our salesman & he was professional & knowledgeable. No one was pushy or rude in anyway. Everyone was very friendly & I even qualified for a great APR. I have recommended Drive Time to some friends that are in need of new cars.

Angel and Remy were very awesome and I have already started giving them rave reviews with my friends and family. I am not sure if I would have received this level of service at any other DriveTime but I don’t care because I am thrilled and extremely pleased!!!

The customer service was excellent. I’m generally happy with the car. Would have liked the enteral to be a darker color. On my second visit everything was explained in detail. They even stayed after hours to make sure I got all the information I needed. Overall great experience.

Thank you, thank you. It's nice to knew that there is a car place you can buy a nice car. You were very helpful in supplying me with a car I love. We will definitely continue to do business. Thank you again.

I purchased the vehicle in February. I have missed three days of work. Me and my children were stuck in the heat. They refuse to help get anything fix. I’m making payments on a car that I can’t drive. They are a rip off. Please do not purchase any cars from them. I am now seeking legal advice. I’m making payments on a car that I can’t even drive. Please don’t get a car from these people. They are a rip off.

Management and staff at the Newport News VA DriveTime are well informed and very helpful. Selina is a very nice sales agent, and we did buy from her. And we will tell all our friends to include DriveTime when it time for a replacement car. Thanks DriveTime.

My experience with DriveTime of Taylor, MI was excellent. Travis was very helpful and made the car buying experience hassle-free and fast. He always had an answer for our questions and did what he could to accommodate our budget. Will happily recommend in the future!

Our sales rep Chris ** made our purchase easy and quick. He was very thorough when informing us of our purchase options which made our decision to buy that much easier. We look forward to doing business at DriveTime again.

Keith did a excellent job helping me find the vehicle that fits my budget. He deserve a good commission and he have good customer service. I had a great credit score and was able to test drive two cars with him and Keith also went out the way to follow me home to deliver the vehicle to wife at home and we took him back to DriveTime.

I recently accompanied my 77 year old mother to DriveTime after she had been approved online to purchase a car from them. Upon arrival the staff were very friendly. In fact by far this has been the easiest car shopping experience I have ever seen. Overall the only downfall to this experience was the price, my mother purchased a 2014 Nissan Altima S with no bells and whistles, the sticker price on this car at the time was $13,295.00. The amount we financed was $18,944.20 at an interest rate of 21.429% High Right but that's not what got us, by the time the paperwork was finished and the SilverRock DriveCare PowerTrain Protection and the SilverRock GAP Coverage was added in the total my mother will have paid for this car is $33,430.20 which is now double what the sticker price was, not to mention the BBV of this car in its current condition is 6 to 9 thousand dollars, and a brand new 2018 in the same class only retails for $25,000.00.

I called the Fresno location and spoke to a rep named Eric who assisted me with my questions regarding a purchase. I let him know my last purchase had been through Carvana and he let me know that they are sister companies. I was pleased with my last purchase and level of customer service they had provided so I assumed the same would be delivered here. BOY WAS I WRONG. During our conversation, we were going over the payment amounts and I voiced concerned over the higher priced cars with higher mileage than what I saw with Carvana. I let him know I would still look around and call back.

Chris was very helpful in getting the Honda 2011 Pilot I wanted from Dallas to OKC as well as getting the badly weather worn tires replaced before I took it home. Thank you for making my car buying experience less painful!

Simply Awesome. My experience there was awesome. The personnel there was very friendly and helpful, no unnecessary noise, nice ambiance, no whole lot of customers waiting to be helped. Very clean and well organized.

This was the most efficient experience that I have had in car buying. No pressure, very patient and helpful car sales persons and good follow-up. I had to exchange the first car that I bought under the 5 day or 300 miles return policy and this was well coordinated by the salesperson. I was able to buy another car that more closely matched what I needed.

Since we were pre-approved and knew what we wanted we were in and out within 2 hours. While I understood we had paperwork to complete our salesperson should not have had to wash the car. Also. We didn't get a "lesson" on the car like others have had.

Awesome employees, quick visit. Second day with the vehicle and it's having some issues. Will contact on 4/30/2018 to hopefully resolve the issues. Great employees though and very informative. In and out of dealership within about two hours. Just hope they can help with the car issues.

Octavio and the staff at the Montclair store were very helpful and kind. Though the car didn't have the feature he said it had but it all good honest mix up. All in all I'm cool with what went down. Was more money than I thought but cool.

Service was outstanding from the beginning to the end. Thanks to Frank that answer all of my questions and help me to get the car that I wanted even though I tested like 6 cars and kept him till late. He was so helpful all the way, process was quick and I get out of the dealer feeling relief. Thanks for everything!

DriveTime helped me get the car I wanted. Chris was great. He helped me beginning to end. He made car buying a pleasure. I got to the dealership 15 mins before they opened. It did not matter to them. They started to help me right then and there. Chris at the Madison tn store is the person to see for your car purchase. He has won my respect.

Jasmine our sales rep was very nice. She met us outside when we were out looking at the trucks waiting for our 7:00 appt time. She said she would check to see who we had an appointment with and be right back. She was prompt on getting that found out, said there wasn't anyone appointed to us that she would be gladly to help us. She found us what we needed for a good price and didn't take us a life time to close out. She's very friendly and good at her job. Her manager Chris is also a very friendly and good at his job.

Jim was very helpful and professional. Gave us our options and showed us differences between each option. No hassle. Very easy experience. My wife loves the Escape. Would recommend others to buy from DriveTime. This will be our second buy.

Ben at the Gallatin Pike location in Madison, Tennessee was amazingly helpful, and thorough. I really appreciated his kindness and so far, I am absolutely in love with my car. The entire experience was simple and straightforward and he answered all my questions.

Lesha ** was excellent. She was patient and helpful and walked me through the entire process thoroughly. She went over everything and made sure I understood. She has a beautiful personality. I would recommend DriveTime to my friends.

Loved that I could choose my car online and know MY down payment before I drove to the lot. They held my car until I could get there 2 days later. Quick in and out service. Thank you for making it easy to get a new car!

This has been the absolute worse car experience I’ve had in my entire life. Within the first 30 days of me having the car the transmission went out and had to be replaced which left me without the vehicle for a week or so. Now an ENTIRE year later DriveTime has never completed the transfer of registration. I get pulled over today by the police which scares the living crap out of me as an ** woman because of the tags, I explain I have never received any paperwork to renew the registration and they give me a fix it ticket. Tell me to follow up with the DMV. I call the DMV. They give me the information I just shared in the previous sentence about the transfer being in progress.

I just got off the phone to explain what has been going on with the fact that I have not made a payment since Feb 23, 2018. I understand that my payments are behind and I understand that it's my credit it's affecting. The car will be paid off as soon as I can, but per the phone call it was not. Let's see how we can work it out. NOOOOO. It's your customer service and supervisor giving me the third degree that there has been no payment and how it has affected my credit and how am I paying my other bills? Which is not any of your business. Never sign any paperwork saying I would inform you about my other bills!!! But both your customer service and supervisor has made it very clear that it's their business. I called to talk of working on a payment. Not once was that brought up by either person I talked to.

It was really easy for every time I came in Bryan already had things ready for me. Was able to work around my work schedule considering I was working 2 jobs. It was pretty fast & easier this time & I think I found a really great car.

My salesman, Steven **, made me feel very welcome; he spoke with me, my daughter, and aunt with respect and patience. Exceptional customer service. Purchase and follow up very professional and service oriented. Mr. ** is very consumer driven and an excellent asset.

I absolutely hate car shopping because the salesmen are so pushy. I come in for one thing and they push something else. Here, they didn't need to. They were so kind and they listened. Great service overall! We will definitely be back!

I had a very good experience at DriveTime in Albuquerque. They did everything they could to get me a ride and I left from their dealership with a new vehicle and I was so happy that someone could finally help me. Everyone at Drive Time was very helpful and very nice. Thank you Tim, Josh and the manager Donald. Thank you for doing everything you could to help me get a ride.

They were understanding and helpful, very professional. We got the car we were looking for and set reoccurring payments which I like. Also I like how you laugh with the guy helping you buy a car. I had a good experience.

The whole experience was the easiest I’ve ever experienced in my 46 years. From the online approval to signing the documents was all a breeze. Ross was very helpful. I told him what I wanted to do and he took that information and plugged it in to find the perfect match for me! I love my Nissan Altima. I will send business their way and will be a repeat customer!

This dealership actually cares about you getting into a vehicle you love and payments you can afford. Eleanor brightens a room with energy she brings to the car buying experience. I will also recommend her to anyone looking to get a new car. I could not have been more delighted!!!!

Worked with me to get an affordable price and get me in a great car. Sending everybody I know there in the future. Love my new car and the deal I got on it. Christopher and Ardis worked with me tirelessly to get me back on the road. Thanks.

Thank you Drive Time Customer Relations and Pep Boys in Humble for paying attention to my situation and helping to come to a resolution.

DriveTime was very helpful until the car was driven off the lot. After having a major problem with my paperwork sent from dealership to bank, the bank told me the dealership needed to fix it. I tried contacting dealership for help several times. I couldn't get one salesman or manager to help me or even talk to me or return my calls.

I work in a customer or client centered job. It was great to speak with someone who really cared about what I wanted and my concerns. Thank you Clay for helping this scared and nervous new car buyer a little less stressed and very comfortable with the choice in car I made.

It was super welcoming at the dealership and Oscar was awesome with helping me get exactly what I was looking for and not too pricey with the down payment. I was very happy with my car and experience. In the future once it’s time for another vehicle I will definitely be going back.

Was very interested in 2016 Ford Fusion, was there on Friday (4/13/2018) and returned on Saturday (Pelham). Asked personnel to check on price, and check other locations for comparable vehicles but haven't heard back. Do not need your financing, have good credit and actually have auto check from our credit union in hand... just want best possible price. Upon checking your price review history, this car's price has fluctuated several times... two months after initial price listed it dropped about $900.

While working 20+ years in the customer service industry, the customer service I received at the Midlothian Location was terrible. The agent working with us was terribly dull, and hard to talk to. He was not very pleasant and seemed frustrated if we had any questions regarding our loan, or vehicle.

I want to say that Eddie was the best car salesman I have ever had. He was fair, and never tried to push us in a vehicle we did not want. His personality was fun and enjoyable. The rest of the team there were really helpful and kind. I will recommend DriveTime to all my friends and family. Thank you so much.

Customer service was excellent and do everything they can to get you into a car with a reasonable down payment. I worked with Brian, he was really insightful and heads on with his work. All other employees I came into contact with was nice also.

I had seen the ads for DriveTime, and decided to check them out, since they were nearby. Visited the store and found a car I liked. Met with the sales representative Corbin. He made the process of acquiring the vehicle totally painless. Worked with me and my budget to get me behind the wheel. Mission accomplished! Very pleased, and would recommend them to my friends. Thanks DriveTime and Corbin.

Everyone was very helpful, courteous and kind. We purchased the car we wanted with no hassle. Excellent teamwork as well. We had at least three people working with us to make our visit successful. I would recommend DriveTime to others.

The staff was extremely friendly and helpful. The only complaint I had was the amount of time I spent waiting. In fairness, all the agents were busy but I waited about 30 minutes past my appointment time. All in all, I had a good experience and I will refer others! Thank you for your assistance!

I have never been to a dealership where I felt comfortable, I always felt like they were just trying to make a sale and didn’t genuinely care, the staff at DriveTime made me feel like I had known them my whole life, they joked with me like we were friends and made me feel more than welcome! I was treated like a person and not a number or sale! Larentz was amazing to say the least, I got there an hour before close and didn’t end up leaving til an hour and a half after close and not once did I ever feel like he wanted to rush the process or get me in a car just so he could go home, it’s very rare that you want to hug your car salesman as you’re leaving, not just for selling you a car but more for the simple fact he helped me in more ways than he realizes, he made something happen for me that my bad experiences at other dealers had me believing was impossible! He’s an awesome salesman but an even more awesome person.

Everyone went well above their job in helping me be able to get me a car. From the price to test drive to financing and finalizing the purchase. Thank you so much and I'll recommend you to all who ask about my car.

Very Friendly Service made us feel very comfortable with our purchase. Would totally refer other family and friends to our helpful agent. Was fast and easy. No headache made buying a car simple and affordable. Thank You Very Much to All the Staff at this location.

Anthony the sales person was very respectful and treated my family with a quick sale. He cared about what needs are and was able to show us the right car. Also when finalize the sale he made it quick and I was able to understand all paperwork with my car purchase. Will be happy to return in the future.

From the first time we decided to come check out DriveTime our experience was excellent! Jamarcus took such great care of us and answered all questions. When we came back to actually purchase, Jamarcus had everything totally ready so the process was so quick and easy. We loved the selection of cars, and we are so happy with our purchase!

My dad and I were told the car was certified. I did not get the extended warranty because we thought it was certified and would be fine as well as lack of funds. Before I took the car the battery had to be replaced. I took it for an oil change and the techs started telling me all the things that needed to be repaired. The clips that hold the bumper on were broke and the lower bumper fell off. The intake filter was so clogged it was not running right. One week ago the muffler fell off in traffic.

Azsia was awesome! She was professional, kind and thorough with the buying process. I will recommend her to family and friends. The entire experience was exemplary. I had problems with my first car and had to exchange it for another and she was still awesome!

It was the best experience ever. Crystal is a wonderful salesperson. She treated me very nice and fully explained the entire car buying process. The manager was great too. They take their time with you and answer every question. If you need a good reliable used car I would definitely recommend everyone to go to DriveTime. Excellent customer service!

Alyssa was very professional, very courteous, and I was able to comprehend every little detail because I was well informed about my purchase. Thank You Alyssa. Kudos to you and your team at DriveTime. I would and definitely will recommend DriveTime to my friends, just like it was recommended to me by my daughter Felicia **.

I bought a car from DT on 1/10/18. They informed me of their referral program and stated each referral would credit your account $200. I then referred a friend to DT on 3/12/18. He listed me as the person who referred him to his sales associate. I contacted DT on 3/26 to inquire about the referral bonus and was told by the Shadeland branch GM that the program was no longer in effect. I later received an email on 4/2 that stated the program was discontinued but they would honor any referrals given before 4/2. Fast forward, I've have spoken to Bridgecrest customer representatives, customer relations, supervisors, sales associates, and GMs, at least 15 documented times and no one will honor this program. In fact, whenever I call they keep me on hold for at least 30 minutes and pass me around from department to department. When I stay on hold too long, they simply hang up on me. No one will respond or provide me a number to the corporate office.

I went to the Southwest Fwy store AFTER going to the Gulf Fwy store and was given a totally different outlook on customer service. I love my choices and will tell the world about DriveTime's great customer service and how they took a grim looking situation and made me feel like I was not at "nobody" out there looking for any vehicle now.

They were so friendly and was able to answer all my questions. They worked with me which was also a plus. I even got the car I wanted!! I'm definitely recommending and will be back. Thank you so much to Audrey ** and Rashad **.

This was absolutely the most enjoyable experience that I didn't even know was possible to have while purchasing a vehicle!! Our salesman, Mariano **, was unbelievably polite and extremely helpful with the entire process. He was not only knowledgeable about the vehicles that were on the lot for sale but he never rushed us no matter how minor and dumb our questions were. He made the time we spent at DriveTime very personable and comfortable. At absolutely no point during the whole encounter did we feel like we were being "sold" or pressured into anything that we didn't fully understand and agree to. I can't express how wonderful that Mariano truly made our car buying experience.

Amazing experience! Our sales associate John ** was very experienced and made us feel comfortable throughout the process, John was spot on with answering all questions and his knowledge of the DriveTime process. A+++ rating. What I did love most was that drivetime has positive and friendly employees.

I really enjoy the customer service they’ve at that location. Marilyn was very educational on the different phases of business and was a very nice person. We felt like we were purchasing a car from family, thank for everything.

Eddie the sales rep and the GM that worked with me made my purchase as smooth and as possible. I would definitely tell anyone who is looking for a good quality car to go to The DriveTime Lincoln Highway, Langhorne, PA to receive top service.

I really was surprised and elated to find and get a vehicle. My sales associate, Paul was fantastic. I'm really happy for his help in finding a vehicle suited for me. The whole experience was made so much better just by his personality and demeanor. The financing and everything just great. I was pleased as I had read some negative reviews on the web. Proving don't believe everything you read because everyone has different experiences. I had the vehicle checked out, it runs great. I truly am happy. I had intended to check out other dealers but felt very welcome by the manager, Vince and other staff. You're all right in my blue book! Thank you, Paul and DriveTime for not stressing me out, but helping me out.

Zack was the best salesman ever. Very patient and understanding. He did everything he could to find me a car I would love. And I truly appreciate him. Felt like I made a friend. Everyone was so nice. Thank you so much Zack.

I meet with Connor ** at the Gladstone dealership about a week before purchasing my vehicle. He was great and honest. He didn't pressure me into anything and allowed me to look at several vehicles before I made my choice. It couldn't have been a better experience.

I was very leery at first but what an amazing experience we had. Aaron and Jennifer were warm and welcoming and made this the easiest and most friendly exchange I have ever had with a dealership. I gave them a budget, they let me drive anything I wanted, answered all of my questions and made this such a positive experience. Aaron ** is pleasant, knowledgeable and so friendly. He made us feel right at home. It was a judgement free zone which I really needed at that time. I love my car and am a very happy customer!

Britney ** made my purchase with DriveTime the most pleasurable and easiest car buying experience I've had to date. She was very professional, well-informed, and answered all my questions. I was satisfied with the selection of available vehicles and prices. I would definitely recommend DriveTime to anyone looking to buy a car and I would recommend that they see Britney ** at Owings Mills for their car buying needs.

I purchase the Ford Escape 2014 Tuesday April 3, 2018. I download the app motionGPS as requested by DriveTime and I notice that my battery displayed low 11.9 volts. The second day after I purchased the car, I noticed a loud squeaky noise as I pressed the brakes with my foot which I can hear it while I was listening to music. The noise was very annoying, but I test drived the car and drove it around the block from the dealer and I did not hear any noises as I press the brakes. Next, I called DriveTime in Owings Mills to tell them about the brake. He replied, “Are you sure.” It made frustrated as like I do not know what I am talking about.

Our salesman was amazing. He made this fast and easy and we got what we were looking for. After spending 6 or more hours at CarMax we came here and this should have been our first stop. Very satisfied and loving the new Journey!

The team at DriveTime are absolutely wonderful! The experience and the guys were great!! They didn’t try to sell me something I couldn’t afford, took the time to listen to what I was looking for, and explained everything from start to finish. They are very personable and great at what they do!! They didn’t make me feel horrible for having less than perfect credit! I ended up buying a car that is a very nice and well maintained, with a payment I can afford! Thank you guys so very much for everything!!

After just graduating college in 2016 and receiving a job I purchased a 2006 Hummer H3 from this dealership which I assumed to be reliable and legitimate in its sales and quality of sales... WRONG! This place is a sad excuse of enterprise. The roof leaks every time there is rain. This vehicle quitted on me on the interstate one morning while heading to work because water had flooded the BCM causing the entire braking system to lock up and steering system to shut down, which made to vehicle come to an involuntary coast in rush hour traffic!!! I could have died that morning!!!

I was skeptical at first to buy a car from DriveTime because I had the assumption that they could be no better than other buy here pay here dealerships because they approve everyone so it had to be a rip-off. I was wrong to assume. I researched the car that I wanted and found it to be priced exactly as Kelley blue book showed, that was below fair market value. This didn't make sense at first but since nothing major had to be done to the car the price didn't have to be, nor was it inflated to a ridiculous amount the way regular dealerships do it. The report given also showed 1 owner and no accidents which was reassuring.

Hello, my name is Connie **. My phone number is **, date of birth **. I have a very disturbing situation that I would like to discuss. I had a 2008 Dodge Ram that I purchased from DriveTime in Columbus, GA in 2015. 2 weeks ago I was hit by another driver head on and my truck was totaled. Of course insurance paid out and the gap coverage is taking over to clear the total debt. This leaves me with no vehicle. So, I went into the dealership in Columbus, GA last week on 3-23-18 and was told BY THE MANAGER that I WOULD BE ABLE TO GET INTO ANOTHER TRUCK WITH NO DOWNPAYMENT just as soon as the check was cut from the insurance company.

Although I just gave a bad review of DT collection practices, I would like to say I have had some great experiences with Customer Relations reps. Last year my engine went out in my car and was in shop for over a month. The warranty company denied my claim to repair the car, saying it was my fault; however when I called CR they were able to negotiate with warranty company to get my car repaired. Also a week after getting car out of shop car needed spark plug repair; warranty company denied claim again because I was supposed to have spark plugs replaced after 100,000 miles, however I was given a used engine; DT CR advised warranty company to honor the claim. The reps I spoke with at that time were amazing.

Great customer service and very friendly staff. Helped me immensely and answered all of my questions. Staff really took their time to listen to all of my needs and get me the best possible deal for what I was wanting in a vehicle. Couldn’t be more pleased.

Reggie was very helpful throughout the entire process. He explained everything to us thoroughly and made the entire car buying experience very easy. I would highly recommend DriveTime and Reggie to any of my friends and family. Not to mention after we bought the car he personally hand wash the car himself. That is an extraordinary salesman. Thank you very much Reggie.

Dodge Grand Caravan - Mr. ** demonstrated professional proficiency and courteous respect throughout the entire process of helping me select and purchase the vehicle mentioned. Brian went out of his way to answer every question with knowledgeable insight. His understanding regarding the legal and logistical procedure put me at ease.

This is the second vehicle I purchased from DriveTime and I am very happy. They are always helpful, sincere and professional. They made sure that the vehicle I chose was perfect and that my monthly payment was in my range. I would definitely recommend to friends and family.

I had been to other dealerships and sat for hours haggling and being pushed towards vehicles that I did not want. My experience with DriveTime was so easy. I went in, told the gentlemen what I needed, what I wanted to pay and he made it happen! I was in and out in less than 2 hours. It was an amazing experience! Thank you for restoring my faith in car dealerships!

My wife and I went in looking for a vehicle to share within our budget. Christian was patient and very thorough. He truly worked hard to get us a car with payments we were comfortable with. We ended up leaving that night with 2 vehicles. We were very pleased with our experience at DriveTime and would recommend them to anyone.

The customer service that I received was amazing! The dealer was very friendly and helpful in finding a great car for me! I would recommend all my friends to try out DriveTime. I only wish that the inventory was bigger, but other than that I enjoyed my experience!

I was given only one key that works the other key was found in the glove compartment and it doesn’t open the vehicle. There was sticky residue on the window left from price tag that was not removed from the car.

Great overall experience. Staff very helpful and great customer service. Amanda was the best and helped the buying process go very smoothly. I would recommend the McKnight Rd location anytime. Your staff is the best. Easiest car buying experience that I've ever been through with a dealership. Thank you.

Purchased a great late model vehicle with low miles. My experience with Frederick and Nicole was professional and courteous. I did not particularly like the terms of your Drive Select program which I feel pretty disenfranchise most visitors, however, they explained the program explicitly. I do suggest however, removing that program, I feel that you will have a broader base of buyers. Because I almost left without purchasing.

I'm super happy with my new car. David was so nice and intellectual when it came to my ignorance of how to purchase a car. He was so patient and other employees offered popcorn while we waited. So amazing!!! I have never fell in love with an automobile until now!!!

One of the worst experiences buying a car. Three hours with different people coming and going, changing the numbers, not explaining things right, very frustrating. Paid more than the estimate, bought a warranty that covers nothing that has gone wrong with the car since then. I was in a little accident last week in the same place that this car had been in a accident before I bought it. I brought the car to repair and the mechanic showed me that the preview's repair was done by gluing parts of the car together with superglue and because of that I had to replace parts that would not have to, should the car been repaired correctly (Front bumper, side bumper, engine plastic cover underneath, all glued together with superglue). They did not check up the car before they sold it to me. They are not honest, charge a lot of interest and sell you cars with defects that you cannot tell until is too late. If you have any other option, do not buy with them.

Courtney and Greg were wonderful. They both were very polite and kind and went out of their way to make my wife and I’s visit a very pleasurable one. The 2007 Ford XLT Explorer we were able to purchase at a monthly rate we can easily afford is wonderful. Thank you again Courtney and Greg and Drive Time for having such wonderful employees.

I had an excellent and easy experience purchasing a vehicle at DriveTime. The sales representative had a non-pushy attitude, he listened to every word I said, and he helped to pair me with the perfect car. This is my second positive experience with DriveTime and I am pleased that buying a car was so easy and effortless!

Engine light came on one hour after I leave, then on the highway slowing down the brakes or something is wrong, for me to not really get the car I would to settle and this to happen is not acceptable.

Everyone was extremely professional and polite. They made my wife and I feel like family. I would highly recommend DriveTime to anyone looking to purchase a vehicle. The staff was extremely helpful with our vehicle purchase from explaining the purchasing process to how all the functions work on the car. Again thank you for a great car buying experience.

This was the easy process to buy a car. Felicia helped assist me through the entire process and answered every question. I was able to purchase a vehicle that I had always dreamed about, but never imagined I could ever afford. She helped me find the right car, and so, blessed to have worked with her.

I have bad credit. No other car dealerships would help me out! I got a 2016 with no down payments. And my car payments weren't expensive compared to my old car that was 600 dollar payment. They are super nice and helpful. They put gas in the car for you. And only took a couple of hours to get my car!