DriveTime Reviews

Thank you to all that helped Terry & I to purchase my dream car. 3012 Chevy Camaro Ltd Convertible. From the moment I was contacted off the Drivetime.com FB page till we walked out of the door with the keys in hand they were on top of everything. You all have my business and will definitely refer friends and family to you.. Thank you again for everything. Amanda

Drive Time was able to approve us with bad credit and a $600 down payment. Overall experience was pretty good and the only bad thing I can say was that it took about 3-4 days to finalize everything. The cars were a little overpriced but in great condition.

I contacted them about a Jetta I saw online on a Monday. Just gave them a little info, didn’t even need to give docs, they did the research themselves. I decided Tuesday morning to buy, they got the car and paperwork ready so pickup would only take 1 hour. According to all my insurance background on the car, it’s as good and clean as they said and it runs great, plus looks completely new and for a good price. I couldn’t be happier.

Everyone at DriveTime in Lakewood was awesome. John ** was such a professional and he made sure that I was did not leave in an Uber. He was very patient and helpful as well. He even made sure that the car I chose was what I really wanted and I am in love with my new car and so are my kids!!! Thank you John R and Drivetime for helping out in this time of need!!!

Steve was the best salesman ever out of the Charleston SC office. We need more awesome people like him to take care of people like me. He was knowledgeable, courteous, friendly and smart. I will be more than happy to work with him in the future.

I had called everywhere and could not find a decent down payment until I called Sergio at DriveTime. He was amazing! He helped me complete most over phone. When I got down there he actually took the time to talk about the cars with me. He was honest and upfront and helped me beyond a salesman to get a great down payment and a great vehicle. I appreciate everything he did to help me and my children. If you ask for anyone there always always ask for Sergio!!

So far, enjoying the car. Had a positive experience. I hadn't bought a car in years. Keith ** was very patient and answered all my questions. A very nice man. Glad to see some salesmen are not pushy! The car was very reasonably priced, too.

Had a wonderful experience with Drivetime. The sale representative Marshall ** was so helpful and professional and listen to what I wanted. Did not spend a great deal of time there. I was able to look at different cars and pricing. Test drove the car I was interested in, got the paperwork done and did not spend that much time there during the process. Would recommend to others.

I had a very good experience. I’m so proud that I brought my official first vehicle from Drive Time. Would highly recommend and my vehicle is amazing and the sales person that was helping me out was awesome. He was very greeting there and it was a very good experience. Can’t explain on how happy I am.

This is my 3rd purchase with Drivetime and this is by far the worst experience I've had. Won't be returning for any future purchases. When contract was written up apr was at 22% because the person I was cosigner for bad credit score but then I was put as main buyer and apr didn't change.

Thank you so much for your help in me getting such an amazing car, it is truly one of the most special things that has ever happened to me! Never could have happened without you so thank you so very much.

The sales lady and the manager both after taking my money for the car and me purchasing insurance they say to me, "We can't sell you the car because we don't have the title." I said, "I don't want my money. I want the car. So are you going to give me a loaner or send me home in a cab?" They said, "Nope. Nothing we can do for you." I felt disrespected and started calling Drive time corporate office. When I did that they came up with A form for me to sign and close the deal. I will never refer anyone to that office and if I didn't want that car I would have not did the deal but my experience there was horrible.

Matt and Mason we awesome and helped us quickly get the process completed and us on our way. Thank you guys ! We would highly recommend Matt and Mason along with the Crew at Drive Time and plan on sending our daughter in to make her first car purchase with them.

I worked with Samuel ** on getting a new car Friday night and had a great experience. He took his time with me even though I came in a little late. I was extremely worried that I wouldn't find the perfect car due to my credit but luckily with Samuel's help I found a car that I was extremely happy with! I would highly suggest him to everyone I know on the market looking. I have talked with other sales reps none of them gave the experience he did.

I could not be more happy with my overall experience with Drivetime! Seth (the salesman) was extremely helpful, safety practices were top notch, I would definitely recommend Drivetime to my friends and family, I absolutely love my car! Thanks Drivetime.

My experience was wonderful. Chris was good. I had been here on several occasions and I have a great experience with Yanira as well. They have a great team at the Torrance location. I will recommend everyone for their service.

For everyone who is thinking about buying through DriveTime beware Bridgecrest financial is the lending institution of DriveTime. You will regret being financed with BridgeCrest. This company is the worst company. I refinanced my car with a credit union for a better interest rate. First of all it took them 2 months to cash the check my finance company sent while calling me 4 times a day demanding payment. Once they got over the duh moment they cashed the check. To my surprise a month and a half later I wake up to a repo man trying to take my car. Of course unsuccessful with a .45 in his face. I call Bridgecrest, I get hung up on 2 times then talk to a half decent manager and asked wtf is going on. They say I owe 246.00 dollars. So instead of trying to fix the issue they put the life of another at risk for 246.00. I try to make the small payment and they deny it. Might want to take business elsewhere. You will get screwed.

Marise (not sure if spelled correctly) made the trade in a quick and smooth process. He was professional. The Toyota we decided on, looks good and I believe will be a reliable vehicle for many years. The price of the Toyota is lower than any others that are similar at other dealers. Thank you!

I was very impressed with the service and support from Nicole and Keku at the Lauderdale Lakes branch. However I was unimpressed with Miami. Staff were friendly but slack in getting the car ready even for the test drive. Despite me arranging an appointment and notifying them that I would be late the car was not ready, was only 3/4 tank of fuel and I was not given an explanation on key matters concerning the vehicle. Despite letting them know that I had a young baby with me and an elderly parent to return to the appointment was dragged out for hours while the salesman kept wandering off to "see if the car had been washed!" This was very disappointing. Had it not been for the excellence of your Lauderdale Lakes staff I would not recommend DriveTime to anyone.

I was shown great service, from the moment we were walking on the lot to signing the last paper, all around they helped me understand and felt welcomed. I am grateful to have worked with DriveTime in getting my first car.

I Chose to go to Drivetime because one of my friends recommended it to me. I Picked out my car online and made the initial deposit and started the insurance all before arriving at the dealership to pick the car up. The dealership had knowledge That I was coming To pick this car up for five days. Upon arrival they brought the car up to me and the interior of the car was never detailed. It was dirty and stuff all over the steering wheel and inside the door handles. Also the car was never washed on the outside and I was expecting to get into a nice clean car for the money that I spent there. I still chose to take the car because I already sold my other car to get this car.

I would def recommend Drive Time to anyone looking for an exciting car buying experience. The level of professionalism is incredible, and the staff is all ears and allows you to be the voice of your car buying process. Keep up the good work Team!!

My experience was so stress free!! I applied online. Had an car agent call me the same day. Cash (Plano, Tx) gathered all my information and got me approved and a downpayment. I’m so happy I got a car through y’all.

Felt at ease. Staff went way beyond with helpful information and getting me into a car. Highly recommend Ocala Drive Time!!! Helped me with paperwork. Laid back. A awesome staff there. Will go back in the future if need be... Thank You everyone at Ocala Drive Time!!!

I was really impressed with how fast and easy it was to get into a new vehicle. Plenty of options and choices to meet my budget. Great service and friendly people. I'll definitely be recommending people here. Thanks Drive Time.

I would recommend this DriveTime in Pelham to everyone.. I had and emergency situation and I needed to get a car ASAP!! The way they helped me was a miracle!! Special thanks to Micheal and Rico!! They went over and beyond just being salesmen.. They even helped my children get comfortable while we were going over paperwork.. They were really great!

Will was absolutely great, I enjoyed my visit to DriveTime. My car was perfect, good price, mileage.. everything I can ask for.. Thank you guys so much especially Will my salesman. Was friendly and knowledgeable of all the cars he showed me and everything went smoother than I expected.

My experience was great at DriveTime Auto in Temple Hills MD. The sales rep Tyresse and Davaughn was more than helpful. I highly recommend this car company! I love my new vehicle. The dealership is fast and effective. Great jobs guys.

If you ever want to buy a car without the hassle go to DriveTime and Lewisville ask for Alan. He is awesome. The one in Plano should just close down, the customer service over there is awful. Thank you Allan for enjoying your job!

Bought this car 2 weeks ago and very, very unhappy. Test drove car and ran fine. I asked if car had been inspected and was told it absolutely had. Once I got the car home, I checked the air filter and it looked like it hadn't been changed in years. Replaced that and took it to get an oil change at Express. As of now, the transmission is shifting hard in various gears, the heat works sometimes and not others, the ac isn't cold at all, and the smell of coolant is strong when you get out of the car, so obviously the car wasn't inspected at all and I'm at a point where do I use the warranty and hope it covers everything wrong or park in back in the lot where I got it from with the keys in it and wish them good luck with it? Very, very frustrated and unhappy. Would not ever recommend buying a car from Drivetime to anyone.

I have had the best experience with the drive time group on Colfax. Truly they were awesome! No complaint I give many thanks for the support in our vehicle purchase. Thank you for this amazing new vehicle. Never thought I could purchase a vehicle due to lack of credit. Thank you DriveTime.

Every bit of information I was given was incorrect. Feels like I was pressured into buying this car because the one they had for me had a rust problem. Would like to speak with someone. Because for two weeks I was given the runaround and every excuse for why I couldn't get the car they made a verbal agreement with me about.

Dakota was amazing. Very informative, helpful and patient. I looked at several cars and he assured me that he would pull keys for any car I wanted to see until I found the right one. I would recommend him to anyone.

I had the most pleasant experience at Drivetime with Malcom **! He has such a great attitude and went above and beyond to get me the car I needed!! If you're in need of a great deal and great vehicle with the carfax info definitely check them out! I will be returning for my next vehicle!

Andrew was great with the whole new car buying process! He made everything easy and simple! I will definitely send anyone that's looking for a car. I love my car and it looks great. Drivetime definitely takes care of their cars and customers.

There was an issue with the bankruptcy order however it was not recognized until we had been misled by being told that we just needed to pay a little more to get payments below $400/month so we did that and got them below $400 only to be told that was not going to work because of the extra weeks in 3 of the months per year! I should have been told this from the beginning of the deal and not misled! We had a great salesman Brooks, however I believe the general manager should make sure his employees are more trained! Brooks admitted that he only had one other deal like that!

I was able to speak with a dealer and provide my information before even walking in. Once I picked my car I spent literally one hour maybe even less filling out paperwork and was able to get my car and leave. Even better I was able to receive a low car payment. I will definitely be coming back to DriveTime.

Keep up the good work. I loved that I was able to go in to the location and have no hassles. Great customer service and make sure I was satisfied before leaving. Was able to do work with me with how far I live.

I went here because I needed something safe and reliable. I read reviews, did my research and thought this would have been a better experience. There was no sign of care. I basically sold myself the vehicle. Then as I pull out of the lot and head home from purchasing it the transmission starts acting up! I’ve had my car for not even a week and it’s already getting a transmission replacement. Just disappointed with the entire experience.

My agent was completely professional and informative helping me choose the perfect vehicle that suits my work and lifestyle. Happy, happy, happy, so happy, very happy, completely happy, utterly happy and may I say again happy, happy, happy and pleased.

Not your fault, but I drove the car off the lot... ONE MILE before some blonde ran up and hit me from behind. Bummer.

Tauris is the best!! If you don’t sit at his desk you will be missing great conversations, laughs, and most importantly a car that you can be COMPLETELY satisfied with! Keep it up! Thanks again Tauris!!! I am loving the new ride. Much appreciated.

The afternoon on January 21, 2021 I was on my way to Drivetime to look for a car because I was in a bad car accident that morning and my car was totaled so when I went to drive time I met a nice lady Marilyn **. I was having a bad day. The Adjuster told me that my Altima was totaled. Everything was going wrong for that day. I I was talking to Miss Marilyn ** the sales lady. It was no pressure. It was the greatest experience I ever had when I purchased a car. I purchased all the cars from other places but she made me feel so comfortable. No pressure, no rush. She took her time. She answered all my questions. She was very patient with me. They should have more people like that in car dealerships. I’m so happy that I met her and also I am so happy with my new car purchase from DriveTime’s. Kudos for everybody.

My experience at Drivetime was an absolute pleasure! Trevor was so helpful and considerate! He helped me tremendously! An A+ asset to your company. Five stars across the board. I would definitely recommend Drivetime! Joe was also very kind and professional! Thank you for the most pleasure experience in obtaining a car! Most definitely will return in the future!

My salesman was Chris ** from Taylor location. He was very patient. If I had any questions or concerns he was very helpful to assist with my need if I would. I would definitely recommend the Taylor location. Very honest so go check them out.

First of all, I would like to say that this is the first time that I went to purchase a vehicle and I did not feel pressure. My rep was totally focused on my needs, wants & likes. He made me feel in control of my purchase. He was exceptionally friendly and would recommend anyone that I might know looking for a vehicle to ask for him!!!

In less than 48 hours my maintenance light came on for oil and filter, this should definitely be the dealers problem. Car was supposed to be taken care of before being purchased. I do not feel I should have to pay for the oil and filter to be changed when I just bought it one day ago.

The experience and the team was excellent. I would refer a family member or friend to come and experience the service at DriveTime in Center Point. Please gave Katrina a bonus because she was excellent and worked with and made sure I understood the process.

My experience with Drive Time was great! My sales person was wonderful. He met my expectations and explained everything in terms that I could understand and made me comfortable and put my mind at ease and made it easier for me to do business and purchase a car that was suitable and fit my financial needs.

Sidney was amazing from start to finish. Everything was ready for me when I arrived. I had been shopping for a while and couldn’t get anyone to give me the information that I needed until I spoke with Sidney. She made my experience great and I have recommended my assistant to Sidney to buy a car. Sidney is simply amazing.

Sales staff are awesome. Everything was so quick and easy. We love our new vehicle. Even the website and phone staff were professional and courteous. Would recommend to family friends or anyone to go through you guys. Great job Drive Time.

My salesperson Sean was awesome. He made me feel comfortable and confident with the whole process. If I had to do it all over again I would want Sean as my representative. I love my Kia and love that I'm apart of the DriveTime family.

I went in to purchase a vehicle and the service I received was amazing! I was thoroughly informed about everything, they made my Purchasing experience very pleasant. I would definitely recommend my friends and family to come in and purchase their next vehicles from Drive Time. The time it took from test driving the vehicles, getting approved for my vehicle and purchasing my vehicle Was great! The team at the Sacramento location from the sales people to the general manager were great to work with.

It was a great experience! Dylan was patient, kind & funny. I was impressed with the process & how everything was explained to me. I felt important & that I mattered, not just another sale as most other places make you feel.

Dylan was my salesperson and he made me feel comfortable and excited for my new purchase. After being at two different car lots at DriveTime is where I felt the most at home. Thank you Dylan for the help and knowledge you gave me. You rock man!

I had a great experience buying with DriveTime. Dom helped me through the process and was very resourceful. I had a minor issue but the team at DriveTime had no issue jumping right on it and seeing that my issue was resolved. Great customer service and great experience.

I love my new vehicle. Buying was quick and easy. Even when I decided I wanted a different car at a different location, you made it easy for me. Getting the Fiat was definitely the right decision and worth the extra drive.

It was a quick and easy process, I was able to look up online 2 weeks prior how much my downpayment would be and when I went in I was able to choose from a few cars within my range and paid the same amount promised online. I was happy with my experience and glad that I was given another chance after a few totaled car accidents and no previous gap coverage with an open loan. Thank you to Steven ** for helping me at the Norristown location. I would highly recommend this place!

Purchased a Buick Encore. Went through all the paperwork and checklist and upon leaving I noticed a puddle of oil on ground. Salesman checked and found oil filter leaking. I refused to take car and decided on another one. Redid all paperwork and drove home to Lawton OK about 90 miles away. When driving into driveway service light comes on to service oil and filter. On the window above driver it say next service not needed until 87000 miles- oil is dirty and loe car has 64000 miles on it. What a joke. Somebody didnt even change the oil as stated or even checked it on their list. Very poor service. Thinking hard about returning it before 5 days- shysters. It seems will never recommend them but salesman was great. Michael ** and manager was helpful getting me a second car but car had to be never checked by anyone and whoever put that sticker on drivers windshield need to be held accountable. Very concerning- not reputable.

I have never been more pleased with the car buying experience than I was there. Rico and Michael were absolutely fantastic. From the moment I walked in Rico made everything so easy, convenient and smooth transition to my new car. I will definitely return to buy our next vehicle there.

Very professional and polite. I will recommend people to come there and get a car. I really enjoyed financing my own car from DriveTime had a lot of choices of cars to pick from it didn't take long to put me in a car.

Still no title after 6 months! We bought a car in August 2020. It is January 2021 and we still have not received a title! In spite of many phone calls, I was given no information and no help. In November 2020, I called MVA. They attempted to contact DriveTime to get the title. The MVA is now investigating DriveTime. I was recently in contact with the investigator from the MVA. DriveTime is not being cooperative with him either. Do not buy a car from this dealership They really deserve 0 stars and that is being generous given how little they have done to just do their job. As I mentioned I contacted the dealership directly and the corporate customer service department. They were of no help. They are not cooperating with the investigator from MVA either.

Derek was very helpful and friendly. He listened to me and what I wanted he walked me through every step and explained what I was purchasing. It was a very pleasant experience. I would would recommend DriveTime to my friends and family.

In the spirit of brevity; experience with DriveTime was overall easy and without stress. The Sales Associate; Jesus **, was effective and professional. The Dealership atmosphere was quiet, organized and professional. Lending to my desire to recommend DriveTime to others interested in a vehicle purchase. Thanks.

Andrew at the Mesa Arizona location was fantastic. He was very professional yet personable. Andre explained everything in detail and made sure I understood what he had explained. He was even understanding that I preferred to test drive in the parking lot and not mess with traffic as it was a little heavy. Thanks Andrew!

You all were the best. The process was easy and smooth and I really appreciated the gas in the vehicle. It took me all the way to Dublin with still 67 miles remaining so if I would not have gassed up, I still could have made it home with 5 miles remaining. You all really know how to take care of a customer. When we are done with this contract, we will definitely do business with Drivetime, Charleston, SC again. We appreciate your service.

Miss. Allison ** was so polite. She greeted me and offered me something to drink while I was deciding on which car to choose. They have so many different awesome cars here at Drivetime in Conway S.C. Allison went over everything with and made sure I understood everything. I also talked to Meeca during this experience and she also was polite and helpful. This two ladies miss Allison and Meeca was very helpful and amazing. Keep up the good work ladies...

I had the pleasure to work with "Lala" from the Sanford store. Someone like me with no credit helped get into a 2019 vehicle with low mileage and a low down-payment Even though I went through like 5 vehicles she was very patient and kind. Also the other salesman there was very helpful as well.

Was so friendly and really was the best experience I’ve had dealing with a car dealership. I will recommend anyone to Go to Drive Time in Tulsa OK. And They explained very well on my contract. And loved having options.

Everything went smooth and it didn't take too long. Everyone was very helpful and friendly. They guided through the process and made everything go smoothly. I will recommend Drive Time to anyone of my friends because the service was excellent.

It was just super easy to get my car, I've been hesitating to get my car because I thought it was a long process. But they will make it pretty easy for you to get your vehicle. Thanks For helping me out!!!!

Thank you to all the employees for being so kind. I also want to do a special thank you to Jeffery ** at the Marietta location. He was nice, informative, and understanding. He was quick to answer our questions, and if he didnt know he would ask for us. He recognized me when we came back after reserving our car, and made the process of purchasing a car an enjoyable one. Thank you.

Shonte’ was amazing!!!! I would give her the highest rank that you could possibly give. She was very patient, kind, and committed to helping me out with the best car possible. I told her what I would like and she helped me through the process. Would go back a thousand times over!!

Chris was great with getting me a new vehicle. He treated my husband and myself like we were old friends. He asked me what I wanted and how much money I was putting down. After telling him that I had a trade in he ran some numbers and he made something amazing happen for me. I was in a desperate need of a new vehicle and Chris made it happen. Thank you so much again.

Everyone was very friendly! Awesome customer service, and Mrs. Coretta ** did her thing to help me get the best! I am definitely recommend you guys to my family and friends! You guys are the best! I will be back and hopefully with a couple of my friends and family! DRIVETIME ROCKS!!!

Alan was very helpful, safe and carefully walked me through the process, which was quite simple. He took his time to make sure I was happy with my purchase without pressuring me into making a purchase. The manager Gregg was also very friendly... even though he’s an Eagles Fan lol.

The service was great. They were very helpful when it came to explaining everything in detail and making sure that I understood everything. They were extremely polite and did not rush the process at all. They were even able to provide assistance in finding insurance. The condition of the car was also great.

Drive Time staff was excellent. They remained open for me to come in and view cars. I drove off the lot very satisfied. I went to the drive time location in Fort Pierce. Service was friendly and professional. Price of the vehicle was fair as affordable monthly payments. I would recommend them to anyone in my community.

Literally can’t Thank Austin enough for helping me find the car that I wanted as well as the decent bi-weekly payments. I would highly recommend Drive time to ANYBODY... Oh???? And did I mention that my downpayment was only $195 AND the tags are included.... WOW!! yeappp so there you have it ✌????

Professional staff and when I came in the one who did all the paperwork wasn't in but Brandon took good care of me and I love my new car. Car was clean and even though it was raining and Christmas Eve he took time to make sure everything was good before I left the premise.

Everyone was super nice and made me feel very comfortable. I would definitely recommend to a friend and I also told my son he should go there. I cannot even tell you how at ease I felt during the buying process. I will absolutely buy another car from you guys. Every place I have been to before the people were just so pushy. I thank you for all of your help.

We were in and out with our new car in a few hours. Jeffery ** was helpful and broke down the process for us. We were very happy with the service from the whole team. The building was clean and parking lot free of trash.

I was having a hard time finding someone to sell me a vehicle for a low down payment. Yimenez helped me find the car I was in search for, and I couldn't be happier with the cost. Very friendly service and willing to work with you no matter what your credit situation is.

Faisal assisted me with my car purchase. I initially started the process online, then called to see if I could complete the rest of the process via phone. I was able to submit my information, get an amount for downpayment and approximate car payment. I then set-up an appointment to go in to finish the process. I test drove my car and decided to purchase. Although the process was fast over the phone it slowed down after that, however I was always told what I was waiting for. The only thing that disappointed me about the experience was the fact that the car was a little under quarter tank of gas and they only filled it up to half. There were also no car mats in the car, which I ended buying immediately as not to mess up the carpets. Other than those two things, the overall process was good.

I was sold a lemon and was given a month warranty in which was voided. To fix the car was over $1000. I haven’t made my first payment and will not buy a car from DriveTime ever again!!! Will tell family and friends of my bad experience!!!

I enjoyed every minute of my car buying experience. Jayson at the Downey lot took great care of me from beginning to end. I would DEFINITELY recommend DriveTime in the future!!! Thank you to the team, and Jayson in particular, for getting me into a great car in a reasonable amount of time, and for a great price!

Great experience from start to finish. My sales person helped me find a car in my budget and something I would enjoy driving. He also worked with me to get the right financing within my budget and with the down payment that I had. I am glad that I chose Drivetime even after I doubted being approved. I would highly recommend drivetime to anyone. If you are in the Temple area ask for Tyree. He is amazing and very patient. He was not in a hurry to get out. Even though the store closed he still stayed and waited until the deal was complete.

The best experience I have had in purchasing a car, and Cory was great! They went above and beyond and I am very happy with my new Escape, Thank you!!! I would recommend this to anyone! They went over every detail of the vehicle.

We are so impressed with our car buying experience at DriveTime! Everything was smooth and easy! They lay out what they need from you can, we were in and out! We got an amazing car and it meets all of our needs!

Everyone was very friendly. The atmosphere in the office was warm and inviting. The salesman was very patient with me and has great customer service skills. I will tell everyone I know to get their car from Drivetime if they are looking for a vehicle.

I got preapproved online and came in to see a few cars. The sales person I worked with was Deshawn **. He was still in training and was great to work with! After not being able to get one of the 2 cars I wanted due to the down payment requirements Deshawn explained the situation and helped me find a car that would work for me. I would recommend Drivetime and Deshawn to anyone I know looking for a car. I am very happy with my experience with Drivetime!

Dealt with Mr. ** at the Taylor location on a 17 Elantra... All I can say is my experience here was better than the surrounding dealerships in this area..Within 20 minutes we already knew what I was leaving in and preparing paperwork.

Thank you. So far my journey with my new vehicle is great. I did not ask for this particular vehicle in the beginning. It's nothing to what I thought it would be. I'm glad I didn't give up on the type of vehicle it is. It's actually way better than the vehicle I wanted from the beginning. Thank you, thank you, thank you.

Drive Time Montclair is a great dealership. Mark ** and Antonies both managers are great and the Sales force is Awesome. Brad and Marco and Farhood are Top Notch Sales Reps. I purchased a 2013 Hyundai GLS with low miles and super clean too inside and out! Thank you Drive Time Montclair 2020. TPR (Thomas **)

I worked with Cash, and he seriously was the absolute best. Was completely honest with every decision I was making and helped me make the best decision that was fit for me. Can’t brag enough about working with him. We were in and out in less than two hours! I feel 100% confident that if I have any questions after purchase I can reach out to him and ask and that alone is amazing service from any dealership.

Seth and Kurt were excellent & courteous. They went above and beyond my needs and expectations. I will definitely be buying from them again. They found what I needed within my budget and made sure I was satisfied when I drove off.

I had an excellent experience at the South Bend location from the initial call with Brian. When I arrived the vehicle I wanted to purchase was sitting upfront waiting on me to get to the store. Within minutes Brian introduced me to Mr ** which took over the sale. Once I was ready to look at the car Joe had the car running, trunk opened, hood open and driver’s door ajar. Made sure all questions were asked before I went on my test drive. I didn’t feel pushed during any time with my transaction. Once I returned Joe greeted me naked did I have any other questions & what I thought of the car. He made sure I felt comfortable with my purchase and ensured me he always be available if I had any problems. Great customer service from the time I arrived until I drove off in my new car.

I enjoyed the experience with receiving my new vehicle. Efrain assisted me the entire time and was great with his customer service. I will let all my friends that need cars to come to this location. And I love the car I chose!

Very helpful. The only thing is we were there 6 and half hours but they were all working hard. Sidney is great. Wait was the hardest. Sidney was working on 2 people at once and kept us informed. Place was clean and everyone was friendly. We are having small thing wrong with our Jeep but they are going to get fixed under warranty.

Me and my husband were in need a big family car, we spent hours at dealerships and it became stressful and we almost gave up. I submitted my information online and heard from Joseph who made it so easy. He sent us pics of what we could purchase in our price range and we chose the best fit and picked it up. He was so helpful and made this process so easy and stress free. We are so happy with our new family vehicle.

I was not please with the quality of vehicles because we went thru 3 vehicles before found to start. Spend about 3 hours at the dealership waiting for a vehicle I started to leave. I feel they should have offered a discount for my trouble and time. I had to return back to sign paperwork after I got home.

I was one of the first at the dealer. They couldn’t find the key to the car I wanted to purchased. After driving 3 cars the salesmen says “they're all used cars, it could be something wrong with all them” so I chose one of his recommendations. The car is now slightly knocking on the 3rd day. The cigarette's lighter doesn’t work, and the USB port isn’t working. All the repair shops are booked which will put me out of the 5 day warranty if I was to wait. This is only my 3rd day driving the car. Only drove it 115 give or take.

I would like to thank Victor, the salesperson at the Winchester store in Memphis. He made my car buying experience great. Thanks for making my day and my gift to myself, a car. I will make sure to send you some more customers. Keep that can do attitude. It will take you a long way.

Very satisfied with service and your staff of professionals. Jonathon at the Downey location was very courteous and professional!! Jonathon made the purchase experience very easy and customer friendly. Thanks to all in the process, before, during and after the sale. I will recommend DriveTime to all my friends and family.

The guys were great to work with. Good team! Had an issue with first car and they fixed asap! Would definitely recommend to any of my friends. I wish they had more locations in the state. It would be nice if different locations shared cars.

I bought my first car with DriveTime cars and I was super nervous but thanks to Victoria, my purchase went super smooth and I left a very confident and happy shopper. I don’t think I would’ve had this experience at a different car lot. Definitely recommending DriveTime to anyone looking to buy a car!

Overall good experience. Staff was friendly and met my needs on finding a car. The car is great. The payments are pretty decent and my price range that I told them I wanted. The process was pretty smooth. The guys did a good job on listening and getting me into a car that.

My experience was great, the salesman was awesome. The thing that shocked me was the vehicle needed to be detailed and the gas tank was almost on empty. I have bought several cars down through the years and this was the first time I've ever gotten a vehicle in that condition and no gas. I have on one other occasion, purchased a vehicle from Drive Time but I don't remember the vehicle being not cleaned up and having gas in it!!! I live in Fort Worth Tx. but went to Lewisville to get this particular vehicle, so it was of most importance that I stop and get gas in order to make it back home, Fort Worth is not around the corner from Lewisville!! Yes the vehicle was not detailed and the salesman was great but I must also say I love my vehicle!!!

Mr. Phillip ** was very professional. Even though I didn't have enough to put down on the SUV that I wanted, Mr. Phillip didn't stop until he found a vehicle that could be more like an SUV. He made sure that I was satisfied with the choice I made. He thoroughly explained each form that I signed. He is definitely the one on my referral list.

John was amazing setting everything up for me over the phone. They were quick letting us test drive, the gps route was easy to access and a great route to get the feel of the car. The whole process was just about an hour and everything was explained so thoroughly.

The salesman was very helpful and attentive to what I wanted and was not pushy at all. I had a great experience and I would refer people to him. He showed me different cars on the lot around the same price range. And never rushed me to make up my mind even when I had him pull one car out but decided to test drive another. It was an overall great experience.

I went into the Downey Drivetime in Hopes of getting a minivan. Unfortunately I was unable to provide a larger down than expected. Jennifer was able to get us in a smaller minivan that still has 3 rows! She tried her hardest for us to find a car that will fit my boyfriend, my 3 kids, and I! She did a great job making sure we left satisfied! Will come to this location again due to the great service we received from her!

David, Travis and Marco was great. I felt like I was fully supported. Every issue that occurred seemed to make them go harder. Even when I got tired they kept going. I am so happy that I came to Drivetime!

There was no pushy or overwhelming sense of urgency to come in and buy the car. I do love that our Antonio (or something similar, horrible on names) was wonderful, charming, personal. Took time in going over every. Really got to know us, joke around with us that wasn't forced or awkward.

Christian was a pleasure to work with. Having to purchase a vehicle was so unexpected for me at during this time and I was stressed out but she made this process stress free. She answered all my questions with ease and had a “can do” attitude. She never made me feel like I was bothering her at all. It was such a pleasure to have been helped by her. DriveTime I want to thank you for having Christian as a part of your team. Everyone I have encountered there was always willing to help. I am forever grateful and for my car buying needs in the future I will be a repeat customer. And I love my new car. Thanks!!!

Everyone was very friendly and it was a very smooth process. I would definitely recommend DriveTime to someone in need of a car immediately. I was in and out with no hassle whatsoever. And they also have a great selection of vehicles to choose from.

Great service and Smooth process. Fast and easy. Not a long ordeal. Friendly and helpful. I would definitely recommend this place for my friends and family to shop here. Great cars and prices also reasonable monthly payments. I was able to get in and out feeling good about everything.

Chris ** at the Chandler, AZ location was great. He handled everything and I was in and out of the dealership in less than an hour. Very pleasant experience. Would recommend to anyone needing a car but credit is not so great.

Great customer service. Highly recommend. Will be back in the future if anything. They were all some great men. Answer all questions and concerns. Just a great place of business and a great selection of cars on there. Lot to pick from. I knew what I wanted and when on my travels there the right car was there. No hidden fees. Just what they said and what I wanted.

Overall my experience with the people at Drivetime was superb, they were friendly, speedy and prompt. However, I did find a good amount of cosmetic damage that I was unaware of and they did tell me there were no scratches or damages. I don't suppose there's a way I can renegotiate the overall price of the vehicle? Or get it fixed for free, or receive some kind of discount? Once I receive a response from someone about this I will be happy to send pictures of said damages.

I brought a car from you on 11/19/2020. Your salesman call me on 11/20/2020 to check and see how things are going. I called on 11/21/2020 to let him know that something is wrong with the car and he had no idea of who I was. Yes I am returning the car on Monday 11/20/2020.

On 11/18/20 I purchased a 2016 Ford Fusion from Brian ** at your Mishawaka branch, this man went above and beyond the call of his job to not only get me approved to buy a car but to buy the car I wanted.. He worked with me very well over the phone and email to save me from wasting an hour's drive just to be told no.. He even had the thought to have a co worker call to check in with me on his day off..

Excellent service with care and speed. A very painless experience. Serena ** was very efficient, friendly, truthful and worthy of trust. From beginning until the end I felt comfortable with the process. No sales pitch. Just a person seeking to help me get into a vehicle that was right for me. Thanks.

My family hasn't been in a vehicle for more than 5 years. To our surprise, The Drive Time family at W. Colonial, made us feel completely welcomed. Our Credit issue was never addressed or they never made us feel that we weren't worthy to purchase a vehicle. The atmosphere there is enlightening and the women Sales Reps scream EMPOWERMENT. It just feels good, uplifting. Antonia is truly Heaven sent. She went beyond what seem like the normal to assist us. Adam, Greg, Julian, Lemari, ALL work as a perfect A-TEAM! This was the BEST car purchasing experience EVER! Antonia really took the edge off, with her Self-Assured, Spiritual, Invigorating, Delightful, Positive, Bubbly, Supportive, Charismatic, Social, Humorous, Comforting and Joyful personality, try and read that 5 times fast.

I had a pleasant experience while my wife and I spent time at Drive Time. The process was done quite professional and Covid-19 restrictions were in place. Although the first car I chose was not what I wanted, the staff helped me. I returned the vehicle with no problem. The vehicle I wanted was at another location. The staff there helped me and I am pleased with the results!!

I was really under the weather dealing with deaths & two of my child had Covid & just going through a lot. I must say John lifted my spirits after being in a dark place for two days. He had no idea. John being from Chattanooga where all my family lives helped so much. We had some good conversation & he was a blessing to me. Besides my new car! Thank You John.

Joseph ** was so helpful in my car purchase. He took his time. Explained all my options in great detail and answered any questions I might have. Would recommend to all my friends. What a wonderful car buying experience I had.

It was relatively easy to get thru the buying process. Javier was great! The only downside I have is that I found a huge rust panel on rear passenger door that I didn't see when I first test drove the car (at night). A huge bummer to need repairs as soon as I drive off. :/

Jeff listened to my concerns about what I wanted and needed. He prepared everything and Paul closed the deal in the expected time. No hassles, no hidden agendas, just excellent customer service with an extra cup of friendly. Thank you.

My sales guy Colt was so helpful and went above and beyond to help me get into the vehicle I wanted. Went over details to make sure I was informed and satisfied before I made the purchase. Excellent sales person.

I was very pleased with Ryan and levelles service quick and painless. This 3rd car I've bought from them. Would highly recommend. Need more ppl friendly like them in customer service. It's always a pleasure to work with great people. If anyone needs a car they need to visit this store. They are the best and make you feel like family and that they really want your business.

Good day. The lady that helped me is called Lucy. I am very haper, a nervous person. When I'm like this I talk a lot. But Lucy stayed calm through the whole transaction. And we talked. I told her l that I like how she keeps cool through it all. End the end I think I can say. Have a new friend. Blessings Lucy.

My overall experience was Good. Ms. Lee ** worked very hard to get me approved and to be sure I was satisfied with my vehicle choice. However, I believe because I had to wait from Tuesday thru Friday to find out the vehicle, 2014 Ford Explorer, I wanted to purchase had mechanical problems that could've been resolved sooner if my observation about the air conditioning was taken more seriously on Saturday when I pointed it out to the salesman (not Ms. Lee). Also, no incentive was offered to me even though I had to wait four days (1500 down submitted on Tuesday 11/10/2020). Also the vehicle I purchased was not cleaned out when I drove off the lot.

Would send anybody there in need for a car, very friendly customer service, explained everything to me step by step. Also made sure everything was working on my car before I left. And with Covid right now, every employee was wearing a mask also, they were all about safety.

I called beforehand telling them I needed an easier way to do the purchase so when I arrived I can give them what I need and go. I have 2 small children and both of them got aggy and my 9 month old was crying most of the time when I was there 3 hours and was only supposed to be there 30min to an hour. Plus the man who helped me was a bit rude. I honestly wanted to leave but they had already took my money so I just took it. Very disappointed.

The process was quick and easy. The customer service was great each time I came in. Their timing is not a long wait time. Their pricing for their cars are not bad. It is good that they have a video for people to watch before they can drive the car.

Sergio was great at what he did. He was very patient during the whole buying process. He let my husband come the day before to test drive cars for me prior to my arrival. Great personality. Very understanding. Went above and beyond! Would recommend anyone to come see him! Thank you so much! We love our new 2019 Elantra!!!!

They were awesome. They have a great sales team they went above and beyond for us they went to the fullest and they were so awesome. It is awesome place to get a car they are wonderful people and very patient.

Started our journey with DriveTime on Nov 4 2020, made three visits. Each visit, the staff made us feel so welcome and at home. They were kind to try to care of our needs. The sales persons and managers had real patience.

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Great customer service, the only thing we didn't like no one was wearing protection masks for Covid 19, neither customers nor sales people or managers. We were the only ones wearing them. The other thing was both cars we purchase had issues, we told the sales person about it and told us we have 4 days to return them. We return one car and looks like we are going to return the other, issues with the brakes and we told the salesperson before we got the car, and unfortunate we do have kind of warranty so is up to us to pay 400 dollars to fix them. Sorry but not going to pay 400 dollars. We are returning it, and I don't think we buying another. This is our second Car with issues. Thank you.

Thanks for the warm service! I'm very happy with my Car purchase. From customer service to the sales representative was great! I will recommend anyone to Drivetime to purchase a vehicle. Once again thank you all for your service.

Troy was one of the best salesmen that I’ve ever dealt with. He made the process so easy and smooth and he was extremely helpful. This was the fastest car buying process that I’ve ever experienced and I would recommend Troy and DriveTime to anyone.

I had a good experience - from my phone call with Ashton and my dealing with Steve. The only thing I was disheartened about - I thought when you buy a car - you get a full tank of gas - and the car would be washed. Thank you.

This was the easiest purchase I ever made a Anthony made everything so easy and friendly. Definitely someone you want keep in your business. Great customer services and great listener. As a formal manager I know how important customer service is.

Very good customer service. They were quick. Didn't have to set all day. They got you out of there reasonably. They do what they can to get you in the car you want. I would recommend Drivetime in Madison, Tn. to anyone.

I stopped by without an appointment and was totally unprepared... Dominique was friendly, knowledgeable, and straightforward and patient with finding me a vehicle... And he was helping out at a store that wasn’t his and I don’t think he gets to get credit for it but I should... Thank you so much

Much love to Rico at the Pelham location. He made me and my girlfriend feel really relaxed upon arriving. He was very thorough in his explanation of everything which I really appreciate considering this was my first time buying a car. As someone who also works in customer service, I would give Rico 5 stars.

Customer service was great.. Blake did an awesome job accommodating the fact that I do not live nearby... Process was fast, and super efficient... The only issue I had is this.. The mirror was damaged and had to be fixed, so I had to wait 2 more days before I could get my car... When I was finally able to pick it up, the mirror was not fixed, and I will have to drive back out to the location to have it fixed again...

I had but my car a Ford Fusion 2017 on September 7 and 2 weeks after me and my kids found 4 to 5 life bullets, 3 days ago I had to get a new battery ($126) cause the battery was bad and I been trying to go to the office but is always close.