DriveTime Reviews

I had a great experience at DriveTime. As soon as I walked in, everyone was so friendly and welcoming. The entire experience was completely hassle free compared to other dealerships. Staff was so helpful! I’d definitely recommend them to friends and family. I’ll never go anywhere else to purchase a vehicle.

My sales person was Melissa ** - Conyers, GA location. She was so helpful, reassuring, and kind during the entire process. She went the extra mile more times than I can count and made me feel comfortable which I appreciate, because car buying can tend to be a stressful experience. Melissa got me into a better car than I would have ever expected and at a lower payment as well. Not only did she do that, but she gave me real and honest advice about my choices! I may not have purchased the car if not for her, so let's all applaud her exceptional customer service and dedication to excellent customer support as well.

We purchased an awesome 2013 Chevrolet Malibu fully loaded. Mr. ** was amazing and very knowledgeable about the business and his customer service was impeccable. He should would be a great franchise owner. I purchased and paid off a Fiat for my daughter in 2016. We had to upgrade. But my loyalty is with DriveTime.

My experience was excellent! Mike made my experience super easy. The online process made my life so much easier. The only complaint I have is that my oil/inspection light is on. Just would like to know when the last oil change was done on my car. Thank you.

My SR was Adam ** and he was great! He made the whole experience very nice. Very detail oriented, professional, and kept the whole process very entertaining. The only thing I didn't like was the wait time, other than that, I will be recommending your company

I purchased a Nissan Murano in 2013 for 13,200.00. The first 6 weeks of owning the car, problems started. The car was cutting off in traffic and I became afraid for my own safety. Since I purchased the extended warranty, which means any problems would be covered, right. Wrong, after contacting DriveTime, I was instructed to take the car to a specific mechanic to determine the issue. The coils were bad and needed to be replaced. Warranty company decided this is not covered and I had to pay out of pocket. Not having the funds, I arranged to pick my car up and wait until I had the funds for the repairs. The mechanical company charged me 130.00 for the evaluation. Being on a fixed income I paid the money, took my car home and saved up the money for repair.

I had the best car buying experience at your Marlow Heights location. My salesperson was Roy ** and he was very patient and extremely thorough with me. I purchased a 2013 Chrysler 200 and the cost and my down payment were right aligned with my budget. The customer service from my sales person and the manager was phenomenal.

Words can not explain how comfortable I was with Andy. He provide options, great advice, and perfect pricing for vehicles I was into. The process was painless, I didn't feel like I was the same like everyone else but I had his undivided attention.

Charles was a great dealer. He got me just what I wanted and I was very satisfied!!! I love my new car, the way it drives. Did not have any trouble with putting me in something. This place just satisfied my every need!!!!

A big thank you to Jerome and Evyan ** on theyir exceptional customer service and professionalism. They were both patient and insightful making me and my family believe that we made the best choice possible. Will buy from them again soon.

This is my second vehicle I've bought here and both time was the best experience I've had at a car dealer. I'd like to thank Jorel and Ben for their help and for answering my questions. Will definitely buy another car here again.

My visit with the St. Charles DriveTime in Missouri was exceptional! From impeccable service to knowledge about the cars to showing you every detail about the car before you buy. I would highly recommend if you are in the market for a vehicle to check out DriveTime first! They had a super friendly staff, a very clean area of business, and were very helpful in getting just the car I wanted. If I ever do decide to get out of my new Hyundai Elantra, I do believe I will be going back to DriveTime. And I personally strongly suggest the St. Charles location! Eddie was a great sales associate!

Awesome experience! Very honest and professional. Great customer service. Would recommend to a friend, actually I already have. Great selection of vehicles to choose from, they work with you for down payments, work quickly. I would definitely recommend to more friends.

Rip offed!!! Do not buy a car there! They charged me full price of new car cost on a 9 year old car!!! I paid over $16,000 on my 2010 Buick Enclave and they still wanted $21,000 left on payments! They just repo my car.

Hey this is William **. I just recently came to DriveTime and financed a 2015 Chevrolet Cruze. I personally have only driven the car 3 times, a few underlining issues that are leaving me displeased with the vehicle I obtained from DriveTime. 1. Cigarette burn holes in seats and head liner. The pictures online shows clearly no holes which indicates the car has been heavily smoked in and I've tried masking the odor of smoke. I have photos of the driver seat on the same day of financing showing a fabric patch was used to "cover up" the hole and I still have the fabric patch for proof if needed.

DriveTime definitely takes the hassle out of buying a vehicle. Our salesman Jonathan (JP) went above and beyond to make our experience exceptional. We could not be more pleased and will definitely be lifetime customers. At DriveTime they break everything down to where you can understand everything about the vehicle and financial procedures. They make sure you are comfortable with everything going on and do not try and push you into something you do not want. Again we could not be more pleased with the whole experience.

I had an amazing experience at drivetime! Sarah was great!! It was a little long of a process but she made the whole thing worth it! I am so happy with my new car! Great down payment and reasonable bi weekly payments!

I love it. The Salesperson was amazing. He was well organized, helped me through the process and supported me when I was ready to cry... I appreciate Mr. ** and the time he took to walk me through it all. He is a blessing and I pray he is feeling better...

Fast and Easy. No hassle straight to the deal car salesman. Awesome experience. This dealership would be strongly recommended and to be able to purchase a vehicle in under 2 hours is usually unheard of but it happened at DriveTime. Love it.

One day after getting my new car the oil light came on and a few days after the filter light. My car is a 2012 with 78,900 mi, so I was upset to see any lights on. I called Bridgecrest to inform them of the situation and was transferred to DriveTime because oil changes are NOT covered under warranty. The customer relations department was great with contacting the insurance provider to inform them to cover anything wrong with the car for that service. Long story short I received a free oil change and filter. Pricing-I expected a higher interest rate since I'm a first time financer, but I'm almost paying 32,000 dollars for a 2012 Nissan Murano S, THAT'S A NEW CAR! Luckily for them I really wanted a second car/truck!

South West freeway - I just purchased my vehicle and my sales person was D'Andre, to say that I was please would be an understatement. This gentleman let me look at a zillion cars, ask a zillion questions and was so polite, patient and really showed he cared about my feelings. The management team was great as well. They were very busy but they never let on that they were overwhelmed! No sharks there! It was great!

Great experience, the sales staff and management were very helpful and knowledgeable about the vehicles. I would certainly recommend this to a friend for their next purchase! The process was very organized and very fast service. I look very forward to future business with DriveTime.

My husband Shawn and I had the best car buying experience we have ever had! Susan and Merwen we so helpful! There was no pressure and no hassles. Everything was fast and smooth! I love my new car! Thank you!!!

My experience was decent. My salesman was pretty good. There was a lack of communication as far as the contract. I was under the impression payments were monthly not biweekly. Also the car I chose was in good condition however it could’ve been cleaner.

Overall decent experience. Was advised prior to arriving that it wouldn't be time consuming but waited over an hour to be seen and 30 mins to be acknowledged. Once working with a rep, he disappeared for 30 mins. I still ended up purchasing a vehicle and Donavan was great.

I love the customer service. I drove 4 hours but it was worth it. The people’s was so helpful and understanding. I will take that drive again when it’s time to get a new car. I told a couples peoples who I know there to get a car here.

I brought my car 9/14/18 from DriveTime on Richie highway. The second week of me having my car I had to put it in the shop. The car never should have passed MD inspection which means they're paying people to pass these cars. So here it is 11/16/18 and my car has already been in the shop for 3 weeks and has to stay longer for another issue. They don't want to give me a new car saying it's pass the time for me trying to get a new car but how if I have issues the first week of having it. And they don't want to give me my money back. I'm keep being harassed about making a payment and it's going on a month that I didn't have my car even though I just got it in September. I'm not about to keep making payments on something I can't use... not to mention the $22 I'm paying to get to a job I'm about to be fired from or the $33 I pay to get to the school I'm about to get kicked out of because I don't have my car.

Ryan and King at the Olathe, Kansas location was friendly and accommodating (especially King considering it was 20 degrees outside and we looked at a lot of cars). Definitely willing to help you get into a vehicle you are looking for. I would recommend them in a heartbeat and definitely will for my next vehicle.

I love my new car and I will recommend all of my friends, family and associates to purchase their new vehicle at Drivetime. Drivetime Rocks! I thank God for allowing this opportunity for me and my children to drive away with one of the cars of our dream.

My experience with DriveTime was amazing. Wesley ** was fantastic. He was unlike any other salesman my wife and I have encountered in that he didn’t try to sell us on junk we didn’t need. He was genuine and really helped us out to find exactly what we needed at a great price. I will definitely return when I need another vehicle.

Had the best experience with DriveTime. They were amazing people and I got the car I wanted with no problems and easy!! Thank you!!! With all the cars I’ve bought over the last 20 yrs my Chevy Cruze is by far my favorite!!

Came to purchase a car for my daughter and the transaction was simple and a whole lot faster than a regular dealer. Jamal was professional and friendly. It was nice to not feel that fear of rejection because my regular credit score isn’t that great!

I plan on using DriveTime for any future vehicle needs. I also would recommend Olathe Ks location of the location of choice. Ryan (Manager) and King sales rep were very helpful and there is no pressure with these guys. Thanks again Drive Time.

I purchased a car Saturday, I took it home and parked it, Sunday about 12:00 noon I went outside to start the car and it would not start. I tried to jump start the car it would not start, about 20 mins later it started, I drove the car a couple of miles to a relative's house and went inside, a few minutes later it would not start again. I waited a few minutes and it started, I drove the car home and parked it. I am going to return the car because something is wrong with it, I didn’t expect this and I don’t want to be paying for a car that won't start.

We got the pleasure of working with the general manager who really made us feel valued as customers. He worked with us on getting a down payment and recommended a great car for our family to drive. Thank you so much for making the process of buying a car less stressful and letting us take the time to weigh our options.

I am very pleased with my experience. Just got a 2013 Ford Taurus Limited. I'm so happy. My sales consultant was Nazir. Very easy to work with and made the buying experience incredibly simple. Answered all my questions and treated me like a friend as opposed to a walking dollar sign like I've experienced at every other dealership. I have bad credit and they, Nazir and the sales manager Kurt, didn't care one bit. I actually had a good time checking out cars and making the final decision which Nazir was very helpful with. Can you believe I just said that? I had a good time at a dealership? Yeah. I said it.

Happy with purchase. Great customer service, and I was able to leave with a good car selection. Charles was helpful. The rest of the team was great as well. I will recommend others to DriveTime to get a vehicle.

When I walked in DriveTime I was greeted immediately by a manager and made me feel like I was entering her home. Then she introduced me to the rep that would be handling the sale. The rep didn't even shake my hand. IDK if she was new or what but her customer service went downhill from there. So after only showing me 2 cars she started huffing and puffing when I asked her about a 3rd car. I didn't want to upset her more so I just left it alone and told her I didn't need to test drive it.

We appreciate all of the Gainesville team. Great Customer Service Skills & answered all our questions. They assisted with us with choosing my dream vehicle (2010 Lexus RX 450H). I was very pleased with my down payment & monthly payments. Thanks for all your patience through the car buying process.

I want to thank Ms. ** for all of her help. She walked me through the whole process before we started. She made sure I understood what process before we began. She has a bubbly personalty and made me feel comfortable while I was there. Answered all my questions, even if I felt as though it was a stupid question. If something changed, she advised me of it before moving forward to see if I still wanted to proceed. This was my first time coming to Drive Time and she made my experience a great one. Keep up the great work. I appreciate everything. Great coffee as well!!!

Was a great experience and Terry was a great salesman and I would recommend to all my friends. The Glen Burnie Location was great, Thanks and I love my new car. Drives excellent and I’m super excited with my purchase.

I was very impressed with the service with salesman Jacob **. He didn't pressure me into anything I didn't want. Stick to the plan to pick the car through internet website. Honestly I don't know what I would have done without the smooth process from beginning over the phone to in person. It didn't take more than an hour.

I was not aware at the time I came in the first time that the payments shown to me were bi-monthly payments. That was not emphasized and should have been when making my decision to buy the outback. I feel that that was in a small way deceptive.

I had Aszia as my rep in Las Vegas. Not only did she get me the car of my dreams but she made the process effortless. She stayed in touch with me and my experience memorable. I am thankful that I had her looking out for me. She made sire that I got MY car. A lot of people who are selling you things make you feel as though they are just trying to take your money. She was not like that at all. Her demeanor in general showed that she truly cared and wanted your experience to be great. I'm glad you guys have her. Thank you Aszia again for helping me into my new 2017 Hyundai Accent. My children and I love it.. I've also recommended her to 5 other people at my job who need cars :)

Sale person Chad explained that all cars were unlocked and the pricing sheets were on the dash. My husband I began to walk the lot. We were looking for Tahoe or 3rd row SUV. Found a 2015 Chevy Tahoe with 67k miles. Price sheet had $21, 990. Called Chad for a test drive. Millage a bit higher than we wanted but was willing to give it a test drive. Chad came out, took the price sheet, went to go get keys for test drive, came back to tell us the vehicle was not $21, 900 but a typo and should be $41, 990. Then showed me the tiny print on the bottom that price may be in error. We left. Exited. Bad business... At the very least apologize for error and offer something. Who makes a 20k error on the price of a vehicle. 20k? Nope, not buying this mistake. We found newer Tahoes with much less mileage for much less cost.

I have bought care from other places and it has taken 4 to 5 hours. The time I spent at DriveTime was fractional to the other places. Great people and great vehicles. I would recommend to people and I will be a returning customer. Thank you Tania for the great experience.

DT buying experience was easy and fast. Our DT Sales rep D. ** was very helpful and straight to the point. Being a previous DT customer I enjoyed this experience, and enjoying my new 2013 Hyundai Sonata Hybrid Limited. I will definitely return for future purchases and recommend to my family and friends.

My husband Johnny made a great decision when he decided to choose DriveTime to purchase our Dodge Journey SUV. The experience we had with everyone of the staff was beyond great. They treated us with the utmost respect and attention.

We had Erica as our sale person and she was great. There was another salesperson named Johnny and he tries to say to us that Erica intervened and took over the sale from him and that's not true. Erica was my sales lady with my 2010 Nissan truck and I had been talking to Erica off and on and Johnny called my house and spoke to my wife and he is the one that intervened and tried to take the sale away from Erica and we wouldn't let him. We went on and let Erica have the sale. She is very friendly and knew what we wanted.

Toby made the buying process fast and simple! I came in knowing what I needed and he made sure I got it! I really appreciate his patience and guidance through the process as well as his vast knowledge! Every time I got a little stressed out he found a way to make it easier for me.

Jonathan at the Red Bird location was great from start to finish. They were able to reserve the car we choose for more than two weeks and we kept it Word and purchased that Friday. We were there a total of 2.5 hours.

DriveTime was awesome, especially my salesman Chris, he was super. Love the experience and the car. Would recommend to all my pals. Chris checked back with me to make sure all was good and it was. Super! They now have a loyal customer, would not consider going someplace else!

The staff really know what they are doing. I was amazed. I love my car. It has ALL the bells & whistles. It is fully loaded. The staff member Quiten even showed me things with the car I did not know I could do.

Hello. I purchased my vehicle at the Eastpointe location. Shannon was very helpful, honest and patient with me. She's also personable and approachable. I will definitely recommend her to my friends. In the event that I purchase another used vehicle, I will definitely return.

I purchased a vehicle from DriveTime in May of 2017 with the extended warranty in New Jersey. The car worked for a while but had to go to the shop due overheating. Car was diagnosed and was told needed a new battery, purchased the battery, the car ran fine for a while started overheating again, now the car is in the shop because of the overheating and leaking antifreeze which was the problem before and now the warranty company will not pay for the car to be repaired because they claim the engine was damaged. I would never ever recommend them to any who wants to purchase a car. They are very dishonest and fail to honor their warranties but want you to pay your payments on time.

Keeping it short and To the point, every phone call that I've made to Drivetime rap had to stir. Samuel ** has been terrible. I've heard him under his breath cursing and given the most disrespectful customer service I've ever had.

Phili was very helpful and his people skills are great. I'm impressed by the shape of my car and for it to be pre-own it's amazing. Also the coffee and popcorn is a plus. All around my experience at DriveTime was amazing.

I would like to say I’m am very pleased with DriveTime, after going to over 7 places and getting rejected or bad offers as a last resort I went to DriveTime 2 hrs before they closed and as soon as I walked in I was helped, I was assisted by Trevor which is a great salesman, he was very helpful and patient and he was able to find a car for me and keep it affordable but it was in Lakeland and we were in Tampa and he asked me if I wanted it today and I stated yes and he went to get it almost 40 mins before close, he went above and beyond to get me the car I wanted, I would like to tell management that he deserve more than a raise, he makes sure the customer is pleased. Thank you DriveTime. I love my car.

The process was wonderful. The employees were patient and friendly. I was amazed at the car inspection process. I've purchased vehicles before and no one ever did that. I would definitely recommend my family and friends to purchase their next vehicle from DriveTime.

My shopping/purchase experience with DriveTime was by far the BEST I have yet to encounter. The sales staff & manager work together in making your car dream a reality. I WILL DEFINITELY RECOMMEND DRIVETIME to anyone looking to purchase a vehicle.

It was a wonderful experience, Ayren was very kind, patient, and answered all my questions. Wonderful customer service. :) Had a noise in the back tire, they sent it to the shop and got it fixed (just a belt in tire). Great people! Great service!

The salesman Jhon and store manager Ryan did everything possible to make my visit as stress free as possible, even though buying a car is always a pain they are great and I will not go anywhere else ever! Years from now when it’s time for a new car I will be right back to drive time! Looking for Jhon and Ryan again... Great car, low payments and the experience was made easy!! Thank you.

The guys at the Gainesville dealership are very friendly and helpful made buying the car a breeze. Patrick was my salesman. I had put a deposit down on a car but ended up buying a different car and he made it very easy and fast.

The rep helped me with a few things but wasn’t really interested in what my needs were. She was working on 3 people at once and although I know it’s busy but it delayed the process I sat and waited for at least 2 hours doing nothing at all when I could have had my co tract signed and returned already.

This was my first time buying from DriveTime. What a great experience. The whole process only took about 2 to 3 hours, from picking a vehicle, getting financing, to driving away. And the No haggle price is awesome. Joshua was our salesman and did an outstanding job, he was very knowledgeable and friendly. He was thorough walking us thru the whole process and even took the initiative to do the registration for us when the manager was busy with another customer. Joshua deserves a promotion or at least a raise. I would buy from DriveTime again.

I'm very glad that I came in to DriveTime and spoke with Jessica **. She was a delight. Help me through everything went above and beyond even helping me with the paperwork, getting what I needed, taking me to go get it. It was just a great experience. She's aces in my book and I bought the car more because of her and I did need it but she made it very easy. I would be friends and the car is beautiful. The best thing about it is my son picked it out. Thank you for getting me into a new car.

Our experience was fabulous. Our salesman was kind, polite and professional. He made the process simple and listened to my wants and needs for a vehicle. We love our new Murano and will probably buy from you again. Our salesman was knowledgeable. The whole staff was amazing and helpful throughout the process.

I was in and out quickly. Jeremy was very nice and very thorough with explanation. They have made buying a car easy and a great experience. I love my new Dodge Dart. I will recommend DriveTime in Tyler to anyone.

Thank you, thank you, thank you Dontr’l & the DriveTime staff for assisting me with my new purchase!! I love it and I’d definitely recommend any day. The transaction was easy and he made the visit very personable!

I loved my experience at the Sanford, Fl store very professional people and I love my 2014 Hyundai Elantra!!! Will recommend to friends and family. This is truly no pressure salesman! Even the store manager made sure I was satisfied!!!

I would like to say Julias the sale rep did everything possible to help me get a car. I am happy with my experience. Although I have to take the car for repairs over I am happy and glad that I purchased warranty. Thanks again hopefully the repairs will get fixed without hassle.

I would like to thank Lori ** for her great customer service. She explained the whole process every step of the way and it was wonderful. Buying a car for the first time can be very stressful but she put me at ease. I would recommend anyone go to DriveTime on Sahara and visit Lori. She is the best.

I can only tell you good things about John **. Great customer service, very helpful and friendly; knowledgeable and professional. Website is easy to navigate and easy to apply. Close out was fast and number were very clear and contract was easy to understand.

Great experience. Everything is fairly easy. I didn't get the car that I really wanted but I got my second option which I'm fine with and it actually turned out to be better than it looked in the pictures so I'm happy I got to get the window tint and do a little things to make it personable for me and I'm fine.

Get customer service. Very helpful and friendly. They did everything in their power to help me go out of there with a car same day. Great financing and very clean place. I would recommend everyone to go there, so happy, big big smile.

My experience here was great, my sales rep Destiny rock. I have never had a better experience. It was quick and simple... Thank you for the wonderful experience... I will recommend others to purchase a vehicle from here. The whole process from the online approval to the end was great. That's a good idea getting your approval down payment online... thank you.

This was the easiest and fastest I have ever bought a car. Staff is super friendly and keep you informed through the whole process. I was so impressed that I told my oldest daughter she should check out DriveTime. She did and also got herself a great vehicle. I highly recommend DriveTime.

DriveTime is a great place to buy a quality used car. The staff was knowledgeable, straightforward and made my whole experience easy, fast and comfortable. I would recommend anyone to buy a used car from DriveTime. The entire experience makes me feel like family and there was no pressure to buy a car. Completely awesome.

Thanks DriveTime! Great experience, all paperwork signed and in my new car in less than 2 hours. Employees were very friendly as well! Love my car thus far. I would recommend anyone buying a car from DriveTime. Just make sure you go through the checklist and if anything needs fixed, they will get it done!

Good service. Franklin was nice and courteous. He helped and showed me all the ends and out of the entire situation. Respectful and nice. He showed me a good car with a good down payment. The service was very excellent. He also went thru the entire process in order for me understand the things he was saying. My experience was very grateful.

My salesman, David **, at the Sanford, FL location, was awesome. He was very helpful, knowledgeable, and went out of his way to help me. The manager, Joey, was just as great. David has exceptional customer service skills. He is very dedicated to his customers. This is the type of individual you want representing your brand. Hats off to DriveTime Sanford and David ** for a wonderful car buying experience!

I went online to do the pre-approval first. Then I made a appointment with Nicole **. This by far the best car buying experience I ever had along with the awesome General Manger. Nicole was knowledgeable and very honest. Trust me when l say I will be recommending her to other family and friends when they need a car. Now from my understanding the only downside is once you purchase a car with DriveTime you can only get a half a tank of gas. Come on Corporate. You have to do better!!! Other than this a second chance buyer is in good hands with DriveTime.

Basically went in and came out, the process didn't take long at all. Nicholas helped us and was very friendly and it made the experience even better. Also the numbers guy I don't remember his name but he also did a great job. Best car buying experience I've had.

My husband and I were hesitant at first. But that changed very quickly. It was right to the point what can you afford and what are you looking for. Being that it’s a new location not too many cars to choose from but they had good options for what they offered. The gentleman who helped us was very patient and not pushy at all. After test driving 5 cars we came to a decision. Our sales man made sure we were happy with our decision. We began the process as you would with any other delearship. Thank you Farooq for making this as simple and painless as possible.

Thanks to Shannon I had the greatest experience ever. From the time I walked in until the time I walked out. She made me so comfortable, didn’t pressure me, answered any questions I had, was as informative as possible, and checked up on me after purchasing the car (Even though I didn’t answer because I was driving my new car???). I went in nervous that I wouldn’t walk out with a car, but thanks to her and her DriveTime crew I did. I would recommend anybody looking to buy a car to work with Shannon???. She’s the greatest. The others were friendly also but my interactions where mostly with her.

Erik was awesome. Great customer service & knowledge of vehicles. He made our car buying experience a great one. No pressure sell, he was honest, and put us in a car that was perfect for us and our budget. He kept in contact with me without being pushy. This was by far the best car buying experience we have ever been through. We will be back and also refer our family and friends who are looking to buy. Thanks.

Hello. This is our second vehicle purchase from DriveTime. We purchased both vehicles at the Lakeland, Florida dealership. Salesman Matthew ** was very helpful with helping us pick out the vehicle that we specifically wanted. The sales manager was also helpful in this transaction as well. We were happy to become a repeat customer and will be returning in the near future for an additional vehicle.

Getting the car (Jeep latitude) was great but I’ve had problems out of it since I got it. Cranks when it wants. Glitches. I’m very dissatisfied right now after only 1 month in. This is ridiculous. What can I do to get this problem fixed.

DriveTime is the best. They have great cars and worked very hard. Drove off the lot the same day with a car. Their staff is the best. If you don't have the greatest credit go to DriveTime and get a great car. :)

2017 Kia Soul - Excellent experience!! Tia was awesome and made it a pleasant experience. (Norfolk dealership) Highly recommended and my husband and I will be back! The vehicle is absolutely amazing. You won’t be disappointed. Great selection. The manager was awesome and it was a totally wonderful purchase.

I had such great customer service. I didn't feel pressured to buy and I felt that he really tried to make sure I got in a vehicle that I would be happy with. The only disappointment was asking for tires to be changed on it since 2 looked really bad. I have 4 tires to put on it, just needed them traded out. I figured that was the least they could do since the tires need replaced ASAP.

Damon ** was the best car salesman! He was very patient with me and gave me the best options! Thank you so much for the experience. I love my car! Great on gas. Rides smooth and the whole experience was incredible.

I have to say the whole experience was top notch! Very quick, easy and not a lot of unnecessary dialogue. Your salesperson, David ** is the type of professional that any company would be proud of!!! Thank you for the experience!!

DT of Capital Blvd Raleigh had great customer service. The options of cars to choose from decent. The explanation of my purchase was outstanding. Thanks to Jonathan (Will) my sales guy for his time in helping me choose a vehicle that suit my needs.

Yolanda was awesome! She went above and beyond to ensure my first financed "on my own" vehicle was exactly what I wanted. The transaction ran smooth and was fairly easy and painless. She was such a trooper to let me test drive in the pouring rain. I will definitely recommend her and DriveTime to friends and family. Thank you Drivetime and Yolanda for helping me reach another milestone.

Eddie was really great and very helpful! And they were able to show me a variety of cars in my budget! I will definitely be back for another car with Eddie at DriveTime! Went for a test drive which was awesome.

I got an approval online. Great! However, after I did I called a couple of dealerships as I didn't want to waste their time or mine do get an idea of what my down payment might be on the car I saw online and I was told by 2 different stores it would be under a grand. So great, went in, handed them my pay check stubs which matched exactly what I have put on the app. I was pretty excited! Get there and do everything and the down payment was 2500 bucks! I know my credit is bad but don't tell someone over the phone one thing just to trick them in to coming in to find out something else! I never write reviews but this one pissed me off because I tried finding out details before driving that way. They tried to sell me on cars 10 years old! Or cars that wouldn't work for me. Whole thing seems shady.

When I first started my journey looking for a car loan, I knew I didn’t want to be judged by my credit score and to be disappointed. So I Googled “In house financing” and DriveTime popped up. I filled out the short application and to my surprise I was approved with $3000 down. I automatically started looking elsewhere because I didn’t have $3000 sitting around. Later on that day, I received a phone call from Edward and he said I would just have to pay $1,095 to get a car. Driving from Bridgeport, Connecticut to PA I made Eddie aware that I need to make sure I’m guaranteed a vehicle and he reassured me a couple of times “Yes you're guaranteed a vehicle”. No regrets driving the 2 hour and 50 minutes drive, the process was smooth and painless. Edward did an awesome job even filled up the gas tank for me. I will completely refer my family and friends to DriveTime.

Went in with less than optimal credit looking for a better vehicle to get to and from work. I had a short list of what I wanted and they did their best to get me into a car according to my needs and specifications. The dealer and finance guys, Eric and Nick were very professional and not pushy and explained everything thoroughly. I was in and out within 3 1/2 hours with a low mileage 2016 Kia Optima. A little bit higher than I'd like to pay but due to my credit and necessity I couldn't have gotten a better deal.

Camisha and Arlene were very sweet and helpful when it came to me looking at cars and finding the perfect one for me. They were patient and understanding the entire time. I enjoyed the experience and would recommend it to annoying looking for an affordable used car.

Javier knows his craft, has outstanding customer service, and has good morals and character!!! Jan was professionally, truthful and attentive. There was no popcorn left, but that's minor, lol. It was a tough decision in what vehicle to get, but Javier pointed out options that help my decision easier.

My experience at DriveTime was very awesome, the two wonderful gentlemen who help me were very patient and dedicated to help me find a car in my budget range and gave me great options to choose from. Very thankful for their wonderful work and time great customer service. I really appreciate the both of you.

Was sold a car with electrical issues and had to return it the next day...I felt as if that should NEVER have happened. It was a very unfortunate situation because I really did like the car... I was gonna pay $460 a month on a $13,500 car with a finance charge of over $16,000 for 5 years. The car should have been in great condition before the sale...Unacceptable!

My experience at DriveTime was awesome. I had the pleasure of working with LuLu and she kept it straight to the point, always making sure I was comfortable with options and understanding my requests. I haven’t purchased a vehicle in a long time and she made sure I understood all of the options presented to me.

I recently started looking for a different vehicle. Wes at DriveTime in Fresno was awesome! Not only did he help me out over the phone, but when a different car came on the lot he thought would be a good fit, he told me right away. My 2014 VW Jetta is the perfect fit for me!!

I couldn’t ask for better dealer. I went look for suv, did application, it was quick and easy. Felt like family while I was there. Would recommend to family and friends. Great job. Was excited when I was approved for my new suv.

Seriously one of the best experiences ever. I dealt with 3 separate dealerships (Duluth, Montgomery & Morrow) and everyone at each of them was friendly and helpful. I worked with Brittany ** on the purchase in Morrow & she was amazing. The financing was easy and up front. I would purchase from DriveTime again in a heartbeat.

I have purchased 6 vehicles in my lifetime and I have to say this was by far the best experience ever. I walked feeling like I got what I wanted and I got a good deal. I was in a difficult position financially and they helped me tremendously. I still got all the features I wanted in my car (Kia Optima). The service plan is a great deal and I’m thankful the dealership offered it to me. The sales staff from Henry, Nicole, and Lestainia were experts and true professionals. This was for sure 5 star service and an excellent car buying experience.

I end up purchasing a used low mileage 2011 BMW from the DriveTime in Laurel MD. When going over the car with the salesman, we heard a rattling sound. He took the car somewhere and came back saying it was just a loose screw. I had a gut feeling something was wrong with the car. The next day, I took off of work and paid 120.00 for a mechanic to inspect the vehicle. I knew I had 5 days/300 miles. The mechanic said: the car needed an oil change - 8,000 miles overdue, brake flush, main window switch broken, missing power cover for post engine bay, plastic shields underneath were incorrectly installed and broken, tire rotation, oil pan gasket starting to leak, high pressure p/s line, lots of rust underneath car, front brakes touching sensors inside pads, battery needed to be replaced, A/C should be colder and a few other issues.

I bought a 2012 Dodge Grand Caravan a few months ago. The process was very good and fairly painless. However, there is a defect with the van that is a danger to my children. The Van just shuts down at random times. Interstate and city driving. As I have a six month old son, two year old daughter and twelve year old step-daughter, this is flat not safe. I have had multiple diagnostic tests ran on this van and nothing comes back because the check engine light is not on.

Second and final car from DriveTime. Fist time if I died, car was paid off, now if I die contract goes into default. First time car came with a 3 year warranty, now 30 days. First time had great experience with sales rep, now very rude and pushy. Car has a GPS device so they can locate the car, I was told if I didn't like that I didn't have to buy a car from them. First time if car was in accident and totaled I was told to come back, they would help me get something else, now I had to buy gap insurance. Never again.

I went to DriveTime in hopes of getting a vehicle and not getting screwed. The vehicle I wanted was at another dealership which was fine. I put $100 hold on the car and was promised to get it back if I changed my mind or not liking the vehicle l. I got the sheet that showed how much my payments for 3 categories; standard, with all warranties and DriveTime warranties. For the APR % interest and all the warranties for a little over $12,500 vehicle I would have paid $36,000 for the car!!! Which is pure out ridiculous!!! I called about getting my $100 back and they repeatedly told me that they were the ones that had to call to do that. 2 weeks or more since my visit still no call, still no money back!!!

Purchased a car with DriveTime about a 1 year and a half ago. I was quite satisfied. So when someone runs into my husband and totals his vehicle I wasn't too frustrated. I had been paying on this vehicle faithfully. Never late or behind. When we purchased the vehicle they said if something should happen such as an accident we could come back and get something else for little to no down payment. So we go to the dealership in Jackson Ms, find a vehicle and was quoted a huge down payment with high interest. My husband was willing to honor this.

Solomon was awesome, we got in and out pretty quick. I would recommend DriveTime to my friends. Nice, very courtesy people working there. Even had a battery issue. Called Solomon first thing Monday morning. He even took care of that.

We are very happy with our purchase, we got what we wanted no hassle at all. Farooq ** was there to assist us every step of the way. He was very detail in everything, and made us feel very important as if were family. Ill definitely be back and buy another car! Thank you so much Farooq **!

I had a great experience and would recommend this process to any looking for a good quality car to visit them! The customer service was outstanding and very professional! It was a relief from the standard dealerships that I’ve been to in the past! Two thumbs up.

It was a great experience because I wasn't being harassed about what to get or how much to put down. They gave great recommendations but nothing being pressured. Entire staff was professional and welcoming. Ordered a vehicle from Mobile, AL the morning and arrived the same night for me to pick up the next morning. Very patient and helpful.

Myaj ** was an ideal Salesperson. She considered my needs, wants, and my budget as well. She was patient with me and stayed in contact while I was making a decision. I could not have asked for a better experience. Thank you Myaj!

Tania was awesome! I told her my budget, and she helped me find the perfect car to fit. She even went out of her way to pick up the car from a different lot for me just to test drive. The process was simple and she made sure I understood every steps of the paperwork while filling it out. Would absolutely recommend her, thank you!

Amazing people, amazing car dealer. They took care of everything and I bought my car on my lunch break. They didn’t change prices or change cars, just very straightforward from the start. I recommend them to everyone that needs a car regardless of credit.

So disappointed on my purchase at DriveTime. Jeffery my sales guy I told him I did not want the motion gps nor did I want the warranty or the gap insurance and he put all that on my loan. Also I sent in the vehicle vin inspection 3 weeks ago and it’s missing. The office staff can’t find it. So disappointed!!!

We had an awesome experience with Cleopatra (**). She was extremely helpful and accommodating throughout the whole purchasing process. She let us take our time with our decision without any pressure. This is one of the best car buying experiences I have had and Cleopatra was the reason for that.

I initially started my buying process at the Augusta location. While most of the employees that I encountered there were friendly, my sales person didn't seem very interested in helping me find a car. That led me to the Jacksonville location. From the first phone call I felt they not only wanted my business but they were committed to getting me into the vehicle I wanted. Jermaine and Chemeka were awesome. Even though I had to drive 4 HOURS EACH WAY to purchase my vehicle, it was worth it!

Wesley was a nice guy. Clean office. Popcorn and water is provided while you wait. The process was fast which I appreciated. Nice vehicle selection. I recommend DriveTime, just tell them what you want and they will try and make it happen.

Buyer beware, DriveTime put what was essentially a large lawnmower battery in the car that was sold to me. When it quickly died I was shocked when I went to replace it. When buying from them make sure to inspect every little detail. They take cutting cost to a whole new level.

Amanda from the McKnight Store was incredible to work with and I would recommend the service to anyone. The only issue I had with the entire process was not her fault... When I picked up the vehicle, my wife noticed that the car was not clean. Then when I got in, I saw rocks on the floor from... not sure when. Then when My kids got in the back, they found coffee stirring sticks in the door compartments and also a food bag under the seat. Looked like it was used to do a transport of some sort but never cleaned out. I was disappointed that it looked like no one really did anything to the car after I decided to purchase the vehicle. Outside of that, it was a good experience.

This process was quick and painless, and everyone was absolutely awesome, from Felix to Luis. Usually car buying is stressful but they made it easy and painless. I was given the most excellent service and I walked away a very happy customer with a great car.

I am a business owner myself, know all about it. Jahde and Donte both were very professional, kind and courteous. Went out of their way to see that my sale was as pleasant, speedy, and comfortable. If I had a car lot I’d hire them 2 on the spot. Great people. I’ve bought a lot of cars in my 53 years but I think this sale was the most pleasant I’ve ever had. Just giving credit where it’s due. I give them 5 stars.

Great experience!! Quick and easy and they work with you and whatever problems you may have in life. Credit is not a problem when you shop with them. I purchased a 2015 Nissan Altima and I love it! Very low mileage and runs great.. Go see Broc on Winchester!

I purchased a vehicle through DriveTime. I had a decent experience. It could of been better if the dealership would prep the vehicle that you’re going to purchase. I just feel I shouldn’t have to pay to get my car detailed, when it should be done at the dealership. My wait time was over 3 1/2 hours, as the rep I was working with was overly busy. So I didn’t get to test drive until aforementioned time.

Everyone at DriveTime was extremely helpful, courtesy, and knowledgeable about the entire car buying process. I'm hoping our experience with them stays the same until our car is paid off. The location in Tucson was clean and well kept. The staff even offered us bottle waters and popcorn for the kids.

Had a great experience shopping for a car with Phil. He made everything simple and straightforward and answered all of me and my wife's questions. We ended up leaving the lot with a fairly new 2014 Jeep Patriot "Oscar Mike Edition". We were interested in a Jeep Liberty but of course, someone got to it 10 mins sooner. I believe we came out on top.

This was the best car buying experience ever! I went to DriveTime to window shop for a car. I never imagined that I would be leaving with a vehicle that I wanted. The process was SO easy and no surprises. Nothing like the processes at other dealerships. The prices are reasonable and I also love the fact that my payments can be set up biweekly or monthly. If you want a no hassle car buying experience... DriveTime is the place to go to.

This was by far the best car buying experience we’ve ever had! Their car buying process is better than any I’ve ever seen. Ross helped us narrow down our selection and Darius walked us through the completion of the sale. Thanks guys for a great experience!

Excellent experience. Stanford FL location was a great place to buy. Sales agents Neeley was on time. Very helpful. Will recommend others to buy at DriveTime. Also my next purchase will be here. Also they have very clean cars.

Awesome staff and quick and easy... The staff walked me thru the entire process and explain all questions asked. The quality of my truck (2015 GMC Sierra) is awesome and the pictures do not do justice. I recommend to go check them out and see for your selves.

Pretty simple. I went in, did the credit application, knew my down payment on each car, did a couple test drives, and drove off. The salesman was pretty good, as well. Overall, I had a good experience. I went with a 2013 Nissan Altima SV, one-owner, with 70k miles; pristine condition.

From start to finish the experience with DriveTime was great. It was hassle-free and they were very upfront about the fees. The salesmen were very courteous. They didn’t try to force me into a vehicle. It was a great experience.

Purchasing 2015 Mercedes Benz C250 2dr coupe - Didn't know much about DriveTime. My husband found a car that he was interested in and followed it online for weeks. Finally we took a drive to Drive Time. Claudette greeted us and introduced us to the car. As baby boomers this is not our first car purchase and probably not our last. Claudette knew this and let my husband examine the car, without bugging him, because she instinctively knew hubby had done his homework. We found Claudette personable and available to answer questions. Refreshing at a car dealership (don't we all dread it?) Claudette knew love at first sight however; and we sealed the deal without headaches or a picnic lunch. Wow, what a fast and painless car buying this turned out to be. Thank you Claudette, Drive Time and even the follow up call by Bridgecrest. Much appreciated everyone.

I purchased a vehicle last March from DriveTime and thought I had found a real solution to my situation. I am a disabled, single mom who last year went to DriveTime for help. When I purchased my vehicle I was told by Elena **, my sales associate, that in the event that I had a total loss again, (because that’s how I came to buy a car last year), that I would be put into another vehicle with no money down. Fast forward to now. I have had a total loss and DriveTime now refuses to honor their agreement with me. If you repurchased under this program please post here under the title REPURCHASED DOWN DUE TO TOTAL LOSS. I went through DriveTime to alleviate being without a car and desperate to get to and from doctors appointments and taking my daughter across town for school. Please help me hold DriveTime accountable. Thanks.

I bought a car with really bad tires. Weather damage. I'm not a car expert so I didn't know. They told me it was inspected. What a lie. I would never buy a car from here. They charge high interest rates. Poor.

Everyone was very nice. Process was super easy. In and out before I knew it. Didn't get the car I wanted, but one I could afford. It was a van✅. Has manual side doors✅. Working ac✅. Room for 7✅. Bluetooth✅. I'm very happy with my purchase. I usually have a lot of anxiety making large purchases. I left with such a good positive feeling. Thank you.

Miranda the manager was extremely helpful and nice over the phone and in person. She asked a few questions before we arrived, and helped answer some questions we had while discussing the vehicle we selected. Matt was the agent to assist us in store, and he was nice, but could have been more personable. My fiance and I felt like we were making all the attempts at rapport during the visit, and he didn't ask us any questions while we were looking at a few cars, or point out any features that might sway us toward one or the other. I'm appreciative that he wasn't rude or pushy, but if we hadn't already had an idea of what we wanted, he may not have seemed as helpful.

I have an 872 credit rating and came in to Cosign for a loan for my daughter-in-law. To prove income I brought bank statements and check stubs. Because I removed account numbers all other transactions except SSA & 401K deposits they would not accept and made me drive 1 hour (round trip) to get new copies. The reason I have my rating is I DON'T DO THAT & if I did not love my children I wouldn't. We will not do business again.

Kristen at the Shadeland Ave location was beyond amazing! She went above and beyond her job title and description to make sure I had something in my price range and worked with me to get a down payment as well. Thank you so much!

A great experience. Very professional and patient. Extremely happy with my new car and the environment was awesome. Would refer anyone to go and get what they need for a quick and efficient sales experience. Very helpful employees throughout every step.

I am very pleased with the service delivered. They definitely made the car buying experience enjoyable and stress-free. The sales managers and general manager were helping the sales reps to get the job done. It was definitely a pleasure doing business with such an amazing group of people. I will be sending more business your way!

JOHN **!!! Excellent!!! So very helpful and knowledgeable of all things DriveTime related. Because I had a million questions. Thank you for making this car buying experience so pleasant and enjoyable. I'm definitely referring people to come in and ask for him... by name.

I would recommend the Blanding location to anyone I meet that says they are in need of a car. I started looking over four ago before buying and spoke to Chris over the phone. He was patient and detailed in answering all my questions and concerns. Chris and Tony were awesome. My experience will cause me to return again in the future if I decide to purchase another car.

My car was totaled after a manufacturer recall because of faulty transmission switch. I begged the dealership to get me out of the car and result I lost thousands of dollars. They got paid all their money and then some for my insurance and my gap. I got nothing but another ** car with high interest rates that they didn’t run my new credit score for.

I filled out application online then received a call from James wanting to know when I could come in. I went in that evening. Him and a lady went thru the vehicles I could afford. I picked one out, placed a hold on it. And it is now sitting at my residence.

My experience with DriveTime was pretty neat. As soon as I got there, Chelsey ** was so courteous and professional and immediately provided her service on trying to get me the car I wanted and needed. Her way of communication exceeded my expectations of a typical salesman that I felt comfortable and at ease. I will definitely be recommending this location to my friends and family.

We purchased a Ford Escape from DriveTime. We had it for 3 months and transmission went out. We had purchased a warranty but was left without a car for 2 weeks. After we got car back engine light was on and the car had no power. We talked to DriveTime but they were not willing to help us resolve this. We are paying for a car that is dangerous to drive. Wish we would have never dealt with DriveTime. Hope you don't have to go through the same thing with them. We are telling everyone we know not to buy anything from them.

I had a great experience. They were very helpful throughout the whole process. They even brought a vehicle that I was interested in checking out from another location. That was the one I ended up getting. Very happy with my purchase!

Awesome experience! Great service! Ivan and Kurt really helped me out in a bind on getting my dream car, and I even drove 2 and a half hours to get here, so yeah, they are very much worth the drive and I very much appreciated the awesome deal and customer service they gave me... thank you!

This was the best car buying experience ever!!! Everyone was so helpful and they really made the process less stressful!!! My salesman and the manager were awesome!!! My process from start to finish was smooth. I came in prepared, they told me what I I could qualify for and we looked at cars, I test drove the car I wanted and that was that. We finalized the complete deal yesterday and it was just that simple. The total process took me a total of 3 hrs. Very satisfied.

My experience started about 2 weeks ago, first I was pre-approved for no downpayment online so I set up an appointment to look car. When I arrived I was greeted and assigned a sales rep, who was very polite and professional. I then chose a car that I liked but was unable to test drive because they could not unlock it. After spending about 2 hours waiting I had to leave. The next day I was called by Samuel to see what my experience was like. I explained what happened and assured me when the locksmith unlocked then I would be called! No one ever called, I called numerous times and got nowhere.

DriveTime processed my purchase in less than two hours, even accounting for issues with my bank. The facility was clean and options available. The vehicle they presented to me was in excellent shape and fit what I was looking for better than I could have imagined.

Being a young 19 year old making my first vehicle purchase, I was a little nervous. I walked in to Drive Time Augusta with my parents and after Mr. ** greeted us and we met Rashad **, I immediately felt more relaxed. Not only did Rashad make my first purchase easy and quick, their customer service was top notch. It was obvious Rashad knew his job extremely well and was used to dealing with young adults. My parents also could not stop talking about what a great car buying experience that was and they have purchased many vehicles throughout their lives. They said it was the best experience at a car dealership they ever had. Thank you to everyone at Drive Time Augusta for getting me into a vehicle I thought I would never be able to do on my own.

They made buyer a car back to treat customer like people should be treated. The 2017 Jeep Pat drove like a good vehicle should. I am very happy with the car and personnel service. I would recommend all my friend and family member.

The first person we spoke with had a problem with my wife and I from the start. We walked out but I came back and spoke to another person who answered my questions and put us with a man who was great.

I am very happy with my car. The whole staff at the Duncanville store is very friendly. Jonathon **, the salesman that helped me, was very helpful and explained everything. Also the biggest plus was he showed me all the options but there was no pressure.

Hands down THE best experience I've ever had buying a car, Malcom was the coolest, most laid back salesman EVER. At no point did I ever feel pressured, or rushed, and the process was smooth and enjoyable. My wife and I got an AMAZING vehicle at an amazing price and actually a decent interest rate, soooo beyond happy, and feeling BLESSED by DriveTime.

Chris was very helpful, and listened to all of my needs and wants. He was very patient and had many options for me to choose from. I came in at my appointment time, and was out with my vehicle in two hours.

My experience was good. Very happy that y'all got us into a vehicle. We came 2 times... the first time we wasn't able to leave with a car but when we came back we left with a 2015 Mitsubishi Outlander. Thank Rasheka **.

I purchased a 2013 Toyota Prius C. As a former car sales consultant myself, I was skeptical of the buying process at DriveTime due to how most traditional dealerships are a 4-5 hr process, and that’s if you are lucky. I must say it was a quick, easy, and pleasant experience. I really am shocked. Thanks, guys!

A special thanks to Mel, Maurice, and Collin, they are my dream team at **, Saint Louis, Mo. 63136.

Amber ** was amazing! She was patient, professional and friendly! She made the process of buying a car as easy as possible. I went in not knowing what kind of car I wanted. She was patience and let me test drives multiple cars.

Walked into DriveTime this evening with low hopes of getting a car. I am happy to say I am walking out tonight with a car. Jessica was friendly and willing to work with me after all my questions and if and buts and looking at more than one car. Alex sales manager was pleasant as well. They have the patience and make you feel at ease with your whole car buying process and they even took car of the sales tax which is amazing and helpful. I recommend DriveTime to anyone looking for a car.

I highly recommend DriveTime. They're happy friendly people and the environment is really great... they have a kiddy area where your children can be entertained while you proceed with your paperwork. DriveTime will really work hard with you to get you to drive off the same day... thanks DriveTime. I love my new car.

Process was fairly quick and car choices weren't bad. The downside is the car (2014 Volkswagen) was in my possession for less than one day and we noticed issues with the brakes and alignment. It would have been nice if they fixed the issues before selling it.

My experience at drive time was great. I would recommend anyone wanting to buy a car to see the people at DriveTime. I would like to say thank you to bridge crest for helping me with the car buying opportunity.

Everyone was very friendly and helpful. They walked me through every step of the way. I would definitely buy from them again, and I would highly recommend them to everyone. I didn't feel pressured nor was I harassed by any of the salesman. The southwest location in Houston, Tx have the most well-mannered employees. Thank you for being so Great. Brian was my salesman. He was very professional in every aspect of the process.

After leaving dealership I realized the rear end was very noisy and the hatch back had to be slammed to close. Called the dealership and they told me I had to call the warranty program and deal with them. There is mismatched tires on on car.

Wonderful service Mr. Lorenzo ** and all your staff helped me find that right car. Certainly I would recommend DriveTime for everyone looking for a great deal when trying to find that new car for you and your family.

Buying the Ford Fusion 13 - I would like to thank Clay for a great car buying experience. Everything from all the information available of the car from driving it and working with the documents and the signing was very pleasing. Big props to their follow up calls to make sure everything went smoothly after the sale of the vehicle. Great customer service overall.

I went to DriveTime about 30 days ago. Everyone in the office was nice. However the cars are overpriced and not worth the purchase. When Amber drove the car up to the front I mentioned the brakes. About three weeks later I was taking the car to Pep Boys for an inspection due to the brakes, shaking when accelerating, and some type of noise when pressing the gas. Although I was still within the 30 day warranty Silver Rock wouldn’t cover what needed to be fixed because the engine light isn't on. So I've basically been ** out of 15k not including interest for 2012 Altima that may not last more than two years.

While test driving the car it was making noise. I was told they just got the car and was unable to drive it prior but if I purchased the vehicle they would fix the issue. After taking it to their repair facility (Midas) for a total of 3 times in the past 3 months that I've had the car it is still NOT fixed. The rotors have been replaced twice and the brakes have been replaced twice. The car till this day still makes a loud noise and squeals when I stop. The DriveTime staff are now becoming very rude and condescending in their communications with me as it pertains to my car getting fix. I reached out to my warranty and they won't open a claim as it was a issue that the "dealer" was paying to fix. So I was told I would have to take it back to Midas for the 4th time to get it fix.

I purchased my car from DriveTime in April 2017. First my check engine light comes on in May 2017 then it rained and the inside of my was soaked. I informed customer relation of this. They told me to take to body shop. Took to body shop and was told it was the way the car was put together. Then about 3 months later car back in the shop at this goes on every 3-4 months. Mind you that every time it rains the inside of my car gets soaked.

Will recommend friends. The customer service was very good. They were very polite, considerate and helped with all the needs that I wanted with my vehicle. It was a very clean facility. They were very helpful in my needs and wants of a vehicle.

Joel was very helpful from start to finish. He answered all my questions and even went above and beyond to ensure I was satisfied with my car purchasing experience. If you’re in the market for a vehicle, go see Joel.

I would recommend offering better customer service by filling up gas tank, making sure car is detailed and that two keys are provided. Will not recommend going here because these details were overlooked. Car was dirty, gas tank was at 1/4 and no second key. When key issue was addressed we were told there’s nothing they can do because the one vendor they used doesn’t work with them anymore.

Thank you to Carlos ** for taking very good care of us. When we walked up to the door he had it opened for us... now that is amazing customer service! We were stressed out because our truck broke down and it was our only means of transportation. However Carlos made us feel comfortable and at ease with his kindness and great personality. He was very knowledgeable with the products and 3 1/2 hrs later we had a nice new car!??

I had a very good experience purchasing my new car!!! Everyone was very nice... We love our new car!!! It is in great shape and the price was fair. Will definitely recommend it to my friends and family. I got approved easy with a low down and comfortable payments.

I first came to DriveTime to see my options on buying a car. The rep listened and found me the car I wanted. He explained my payment options and even gave me a secondary option if I was not comfortable. They were so helpful and patient. I came back a week later to purchase a car. It was a fast and enjoyable experience. Thanks, DriveTime!

Nothing about my experience was bad. From the time I applied until I drove the vehicle off the lot in Round Rock, TX, I received nothing but good sincere help. Matthew did a great job of taking care of my wife and I during the process. I will buy again.

Alex is the man... in less than 1hr 30 he had us in a new car... very knowledgeable. Straightforward and to the point. I'll recommend DriveTime any day. Hey, Alex, keep up that excellent service. And to the other crew members, great job.

Matthew ** is the best damn car salesperson hands down. This is by far the best car buying experience for me. The deal was so smooth and easy. The ppwk was clear and concise. No lies or fees that made me feel used and abused. DriveTime Lakeland staff was amazing! Thank you and I will be a customer for life

When you buy a 2017 the floor mats and owners manual should be in it. If it's not Drivetime should take care of it right away. As for the inspection on the car by Drivetime, they don't check anything but the looks. A brake light is out. Was told car would be washed and it was not. I know this all sounds petty but for 17,000.00 I would expect better service they. I don't like to be lied to right off the bat. Unhappy I am.

Purchase of my 2017 Nissan Altima. This was a good experience except I cannot understand how Drivetime can expect a new or first automobile buyer to come with insurance coverage before we know what we are going to buy. I was at the lot a lot longer than I wanted to be (830PM~1230AM) trying to get insurance on a car I purchased. Other than that the experience was well worth the car. Christina ** was awesome. Thank you.

Last year, I was approved on the website for a specific amount. Next I went to the dealership and was asked which car did I like. I test drove it and then was asked how much did I want to put down. I told the guy I was approved for the specific amount. He says that only certain cars fall under that down payment and the one I test drove wasn't one of them. He brings up a list on the computer of cars for that particular down payment and they were THE WORST group of cars that they had. They were all very small compact cars. Then he points out a 2012 Suzuki Kizashi. I had never even heard of this car but he said it was probably the largest and roomiest car on the list. The car was in another city so he sent someone to go get it.

I usually don’t write reviews but, our rep Eric was awesome and really made the buying process easy. He was patient and helped us find the car we were looking for. I would definitely recommend DriveTime N.Tryon Charlotte, NC to anyone I know that needs a car and tell them to see Eric!

Everyone at the Antioch location are so friendly, knowledgeable, and helpful. I would definitely recommend friends and family to get their next car from here. They have a great selection of cars at a great price. They also have a great selection of music.

So everything was going well. I was preapproved but the car I wanted was at another location... The store manager told me she was going to pick it up and she would be at my purchase location by noon. I got there at 1130. She arrived after 130 with a very unapologetic attitude and even saying there was no way she could go to that location and not get caught up with the employees who had not seen her in a while. To add insult to injury she came back with the wrong car. So needless to say the car she brought back was at a higher price point. I asked her if she could make an adjustment in price since it was her error and she said no. So the sales person and I had to take a 2 hour (total trip) to pick up the right car. Although the sales rep was professional and apologetic his manager surely was not. So what should have taken an hour to complete took most of my afternoon. Not great for me but hey I guess I am the one who needed a car.

I found a car on KBB.com and Autotrader.com. Both sites listed it as a 2015 Hyundai Sonata Limited. I checked in on DriveTime and it is listed as a Limited model. I call them before driving 100 miles to see the car. I referred to it as a Sonata Limited. Whoever I spoke with did not correct me. It is NOT a Limited model but a Sports model. Not good business practice in today's information age. I would be very careful dealing with this business.

I had my car experience at the Plymouth Meeting location with Tania and she was great. She helped me with every step of the way to ensure that I got the best deal ! I would do business again with DriveTime.

I dealt with Jasper. I knew what car I wanted and had a great experience. The customer service there was amazing. Thank you very much for your kindness and professionalism. I will be definitely be recommending a friend. I will also be back for my next vehicle.

David at the Chandler store was awesome. Very knowledgeable... I appreciate the honesty and forwardness. He took the time to explain the program and took us to the Phoenix lot to pick a High Tier car that cost us less than we anticipated with a smaller down payment. We went home with a extra $1000. Thank you.

Excellent and expeditious service, courteous staff and knowledgeable... Big Thumbs up!!! To make this more remarkable, this entire transaction was from NY and over the phone... excellent! One doesn’t usually make a purchase without an in person inspection, however the photos, data, and history check were right one.

My experience was good and Harold ** and his manager, Thomas, worked well for me. Thank you. PS I noticed when I was driving home in my beautiful Cadillac that on the steering the leather is open, can they fix it?