DriveTime Reviews

I recently started looking for a different vehicle. Wes at DriveTime in Fresno was awesome! Not only did he help me out over the phone, but when a different car came on the lot he thought would be a good fit, he told me right away. My 2014 VW Jetta is the perfect fit for me!!

I couldn’t ask for better dealer. I went look for suv, did application, it was quick and easy. Felt like family while I was there. Would recommend to family and friends. Great job. Was excited when I was approved for my new suv.

Seriously one of the best experiences ever. I dealt with 3 separate dealerships (Duluth, Montgomery & Morrow) and everyone at each of them was friendly and helpful. I worked with Brittany ** on the purchase in Morrow & she was amazing. The financing was easy and up front. I would purchase from DriveTime again in a heartbeat.

I have purchased 6 vehicles in my lifetime and I have to say this was by far the best experience ever. I walked feeling like I got what I wanted and I got a good deal. I was in a difficult position financially and they helped me tremendously. I still got all the features I wanted in my car (Kia Optima). The service plan is a great deal and I’m thankful the dealership offered it to me. The sales staff from Henry, Nicole, and Lestainia were experts and true professionals. This was for sure 5 star service and an excellent car buying experience.

I end up purchasing a used low mileage 2011 BMW from the DriveTime in Laurel MD. When going over the car with the salesman, we heard a rattling sound. He took the car somewhere and came back saying it was just a loose screw. I had a gut feeling something was wrong with the car. The next day, I took off of work and paid 120.00 for a mechanic to inspect the vehicle. I knew I had 5 days/300 miles. The mechanic said: the car needed an oil change - 8,000 miles overdue, brake flush, main window switch broken, missing power cover for post engine bay, plastic shields underneath were incorrectly installed and broken, tire rotation, oil pan gasket starting to leak, high pressure p/s line, lots of rust underneath car, front brakes touching sensors inside pads, battery needed to be replaced, A/C should be colder and a few other issues.

I bought a 2012 Dodge Grand Caravan a few months ago. The process was very good and fairly painless. However, there is a defect with the van that is a danger to my children. The Van just shuts down at random times. Interstate and city driving. As I have a six month old son, two year old daughter and twelve year old step-daughter, this is flat not safe. I have had multiple diagnostic tests ran on this van and nothing comes back because the check engine light is not on.

Second and final car from DriveTime. Fist time if I died, car was paid off, now if I die contract goes into default. First time car came with a 3 year warranty, now 30 days. First time had great experience with sales rep, now very rude and pushy. Car has a GPS device so they can locate the car, I was told if I didn't like that I didn't have to buy a car from them. First time if car was in accident and totaled I was told to come back, they would help me get something else, now I had to buy gap insurance. Never again.

I went to DriveTime in hopes of getting a vehicle and not getting screwed. The vehicle I wanted was at another dealership which was fine. I put $100 hold on the car and was promised to get it back if I changed my mind or not liking the vehicle l. I got the sheet that showed how much my payments for 3 categories; standard, with all warranties and DriveTime warranties. For the APR % interest and all the warranties for a little over $12,500 vehicle I would have paid $36,000 for the car!!! Which is pure out ridiculous!!! I called about getting my $100 back and they repeatedly told me that they were the ones that had to call to do that. 2 weeks or more since my visit still no call, still no money back!!!

Purchased a car with DriveTime about a 1 year and a half ago. I was quite satisfied. So when someone runs into my husband and totals his vehicle I wasn't too frustrated. I had been paying on this vehicle faithfully. Never late or behind. When we purchased the vehicle they said if something should happen such as an accident we could come back and get something else for little to no down payment. So we go to the dealership in Jackson Ms, find a vehicle and was quoted a huge down payment with high interest. My husband was willing to honor this.

Solomon was awesome, we got in and out pretty quick. I would recommend DriveTime to my friends. Nice, very courtesy people working there. Even had a battery issue. Called Solomon first thing Monday morning. He even took care of that.

We are very happy with our purchase, we got what we wanted no hassle at all. Farooq ** was there to assist us every step of the way. He was very detail in everything, and made us feel very important as if were family. Ill definitely be back and buy another car! Thank you so much Farooq **!

I had a great experience and would recommend this process to any looking for a good quality car to visit them! The customer service was outstanding and very professional! It was a relief from the standard dealerships that I’ve been to in the past! Two thumbs up.

It was a great experience because I wasn't being harassed about what to get or how much to put down. They gave great recommendations but nothing being pressured. Entire staff was professional and welcoming. Ordered a vehicle from Mobile, AL the morning and arrived the same night for me to pick up the next morning. Very patient and helpful.

Myaj ** was an ideal Salesperson. She considered my needs, wants, and my budget as well. She was patient with me and stayed in contact while I was making a decision. I could not have asked for a better experience. Thank you Myaj!

Tania was awesome! I told her my budget, and she helped me find the perfect car to fit. She even went out of her way to pick up the car from a different lot for me just to test drive. The process was simple and she made sure I understood every steps of the paperwork while filling it out. Would absolutely recommend her, thank you!

Amazing people, amazing car dealer. They took care of everything and I bought my car on my lunch break. They didn’t change prices or change cars, just very straightforward from the start. I recommend them to everyone that needs a car regardless of credit.

So disappointed on my purchase at DriveTime. Jeffery my sales guy I told him I did not want the motion gps nor did I want the warranty or the gap insurance and he put all that on my loan. Also I sent in the vehicle vin inspection 3 weeks ago and it’s missing. The office staff can’t find it. So disappointed!!!

We had an awesome experience with Cleopatra (**). She was extremely helpful and accommodating throughout the whole purchasing process. She let us take our time with our decision without any pressure. This is one of the best car buying experiences I have had and Cleopatra was the reason for that.

I initially started my buying process at the Augusta location. While most of the employees that I encountered there were friendly, my sales person didn't seem very interested in helping me find a car. That led me to the Jacksonville location. From the first phone call I felt they not only wanted my business but they were committed to getting me into the vehicle I wanted. Jermaine and Chemeka were awesome. Even though I had to drive 4 HOURS EACH WAY to purchase my vehicle, it was worth it!

Wesley was a nice guy. Clean office. Popcorn and water is provided while you wait. The process was fast which I appreciated. Nice vehicle selection. I recommend DriveTime, just tell them what you want and they will try and make it happen.

Buyer beware, DriveTime put what was essentially a large lawnmower battery in the car that was sold to me. When it quickly died I was shocked when I went to replace it. When buying from them make sure to inspect every little detail. They take cutting cost to a whole new level.

Amanda from the McKnight Store was incredible to work with and I would recommend the service to anyone. The only issue I had with the entire process was not her fault... When I picked up the vehicle, my wife noticed that the car was not clean. Then when I got in, I saw rocks on the floor from... not sure when. Then when My kids got in the back, they found coffee stirring sticks in the door compartments and also a food bag under the seat. Looked like it was used to do a transport of some sort but never cleaned out. I was disappointed that it looked like no one really did anything to the car after I decided to purchase the vehicle. Outside of that, it was a good experience.

This process was quick and painless, and everyone was absolutely awesome, from Felix to Luis. Usually car buying is stressful but they made it easy and painless. I was given the most excellent service and I walked away a very happy customer with a great car.

I am a business owner myself, know all about it. Jahde and Donte both were very professional, kind and courteous. Went out of their way to see that my sale was as pleasant, speedy, and comfortable. If I had a car lot I’d hire them 2 on the spot. Great people. I’ve bought a lot of cars in my 53 years but I think this sale was the most pleasant I’ve ever had. Just giving credit where it’s due. I give them 5 stars.

Great experience!! Quick and easy and they work with you and whatever problems you may have in life. Credit is not a problem when you shop with them. I purchased a 2015 Nissan Altima and I love it! Very low mileage and runs great.. Go see Broc on Winchester!

I purchased a vehicle through DriveTime. I had a decent experience. It could of been better if the dealership would prep the vehicle that you’re going to purchase. I just feel I shouldn’t have to pay to get my car detailed, when it should be done at the dealership. My wait time was over 3 1/2 hours, as the rep I was working with was overly busy. So I didn’t get to test drive until aforementioned time.

Everyone at DriveTime was extremely helpful, courtesy, and knowledgeable about the entire car buying process. I'm hoping our experience with them stays the same until our car is paid off. The location in Tucson was clean and well kept. The staff even offered us bottle waters and popcorn for the kids.

Had a great experience shopping for a car with Phil. He made everything simple and straightforward and answered all of me and my wife's questions. We ended up leaving the lot with a fairly new 2014 Jeep Patriot "Oscar Mike Edition". We were interested in a Jeep Liberty but of course, someone got to it 10 mins sooner. I believe we came out on top.

This was the best car buying experience ever! I went to DriveTime to window shop for a car. I never imagined that I would be leaving with a vehicle that I wanted. The process was SO easy and no surprises. Nothing like the processes at other dealerships. The prices are reasonable and I also love the fact that my payments can be set up biweekly or monthly. If you want a no hassle car buying experience... DriveTime is the place to go to.

This was by far the best car buying experience we’ve ever had! Their car buying process is better than any I’ve ever seen. Ross helped us narrow down our selection and Darius walked us through the completion of the sale. Thanks guys for a great experience!

Excellent experience. Stanford FL location was a great place to buy. Sales agents Neeley was on time. Very helpful. Will recommend others to buy at DriveTime. Also my next purchase will be here. Also they have very clean cars.

Awesome staff and quick and easy... The staff walked me thru the entire process and explain all questions asked. The quality of my truck (2015 GMC Sierra) is awesome and the pictures do not do justice. I recommend to go check them out and see for your selves.

Pretty simple. I went in, did the credit application, knew my down payment on each car, did a couple test drives, and drove off. The salesman was pretty good, as well. Overall, I had a good experience. I went with a 2013 Nissan Altima SV, one-owner, with 70k miles; pristine condition.

From start to finish the experience with DriveTime was great. It was hassle-free and they were very upfront about the fees. The salesmen were very courteous. They didn’t try to force me into a vehicle. It was a great experience.

Purchasing 2015 Mercedes Benz C250 2dr coupe - Didn't know much about DriveTime. My husband found a car that he was interested in and followed it online for weeks. Finally we took a drive to Drive Time. Claudette greeted us and introduced us to the car. As baby boomers this is not our first car purchase and probably not our last. Claudette knew this and let my husband examine the car, without bugging him, because she instinctively knew hubby had done his homework. We found Claudette personable and available to answer questions. Refreshing at a car dealership (don't we all dread it?) Claudette knew love at first sight however; and we sealed the deal without headaches or a picnic lunch. Wow, what a fast and painless car buying this turned out to be. Thank you Claudette, Drive Time and even the follow up call by Bridgecrest. Much appreciated everyone.

I purchased a vehicle last March from DriveTime and thought I had found a real solution to my situation. I am a disabled, single mom who last year went to DriveTime for help. When I purchased my vehicle I was told by Elena **, my sales associate, that in the event that I had a total loss again, (because that’s how I came to buy a car last year), that I would be put into another vehicle with no money down. Fast forward to now. I have had a total loss and DriveTime now refuses to honor their agreement with me. If you repurchased under this program please post here under the title REPURCHASED DOWN DUE TO TOTAL LOSS. I went through DriveTime to alleviate being without a car and desperate to get to and from doctors appointments and taking my daughter across town for school. Please help me hold DriveTime accountable. Thanks.

I bought a car with really bad tires. Weather damage. I'm not a car expert so I didn't know. They told me it was inspected. What a lie. I would never buy a car from here. They charge high interest rates. Poor.

Everyone was very nice. Process was super easy. In and out before I knew it. Didn't get the car I wanted, but one I could afford. It was a van✅. Has manual side doors✅. Working ac✅. Room for 7✅. Bluetooth✅. I'm very happy with my purchase. I usually have a lot of anxiety making large purchases. I left with such a good positive feeling. Thank you.

Miranda the manager was extremely helpful and nice over the phone and in person. She asked a few questions before we arrived, and helped answer some questions we had while discussing the vehicle we selected. Matt was the agent to assist us in store, and he was nice, but could have been more personable. My fiance and I felt like we were making all the attempts at rapport during the visit, and he didn't ask us any questions while we were looking at a few cars, or point out any features that might sway us toward one or the other. I'm appreciative that he wasn't rude or pushy, but if we hadn't already had an idea of what we wanted, he may not have seemed as helpful.

I have an 872 credit rating and came in to Cosign for a loan for my daughter-in-law. To prove income I brought bank statements and check stubs. Because I removed account numbers all other transactions except SSA & 401K deposits they would not accept and made me drive 1 hour (round trip) to get new copies. The reason I have my rating is I DON'T DO THAT & if I did not love my children I wouldn't. We will not do business again.

Kristen at the Shadeland Ave location was beyond amazing! She went above and beyond her job title and description to make sure I had something in my price range and worked with me to get a down payment as well. Thank you so much!

A great experience. Very professional and patient. Extremely happy with my new car and the environment was awesome. Would refer anyone to go and get what they need for a quick and efficient sales experience. Very helpful employees throughout every step.

I am very pleased with the service delivered. They definitely made the car buying experience enjoyable and stress-free. The sales managers and general manager were helping the sales reps to get the job done. It was definitely a pleasure doing business with such an amazing group of people. I will be sending more business your way!

JOHN **!!! Excellent!!! So very helpful and knowledgeable of all things DriveTime related. Because I had a million questions. Thank you for making this car buying experience so pleasant and enjoyable. I'm definitely referring people to come in and ask for him... by name.

I would recommend the Blanding location to anyone I meet that says they are in need of a car. I started looking over four ago before buying and spoke to Chris over the phone. He was patient and detailed in answering all my questions and concerns. Chris and Tony were awesome. My experience will cause me to return again in the future if I decide to purchase another car.

My car was totaled after a manufacturer recall because of faulty transmission switch. I begged the dealership to get me out of the car and result I lost thousands of dollars. They got paid all their money and then some for my insurance and my gap. I got nothing but another ** car with high interest rates that they didn’t run my new credit score for.

I filled out application online then received a call from James wanting to know when I could come in. I went in that evening. Him and a lady went thru the vehicles I could afford. I picked one out, placed a hold on it. And it is now sitting at my residence.

My experience with DriveTime was pretty neat. As soon as I got there, Chelsey ** was so courteous and professional and immediately provided her service on trying to get me the car I wanted and needed. Her way of communication exceeded my expectations of a typical salesman that I felt comfortable and at ease. I will definitely be recommending this location to my friends and family.

We purchased a Ford Escape from DriveTime. We had it for 3 months and transmission went out. We had purchased a warranty but was left without a car for 2 weeks. After we got car back engine light was on and the car had no power. We talked to DriveTime but they were not willing to help us resolve this. We are paying for a car that is dangerous to drive. Wish we would have never dealt with DriveTime. Hope you don't have to go through the same thing with them. We are telling everyone we know not to buy anything from them.

I had a great experience. They were very helpful throughout the whole process. They even brought a vehicle that I was interested in checking out from another location. That was the one I ended up getting. Very happy with my purchase!

Awesome experience! Great service! Ivan and Kurt really helped me out in a bind on getting my dream car, and I even drove 2 and a half hours to get here, so yeah, they are very much worth the drive and I very much appreciated the awesome deal and customer service they gave me... thank you!

This was the best car buying experience ever!!! Everyone was so helpful and they really made the process less stressful!!! My salesman and the manager were awesome!!! My process from start to finish was smooth. I came in prepared, they told me what I I could qualify for and we looked at cars, I test drove the car I wanted and that was that. We finalized the complete deal yesterday and it was just that simple. The total process took me a total of 3 hrs. Very satisfied.

My experience started about 2 weeks ago, first I was pre-approved for no downpayment online so I set up an appointment to look car. When I arrived I was greeted and assigned a sales rep, who was very polite and professional. I then chose a car that I liked but was unable to test drive because they could not unlock it. After spending about 2 hours waiting I had to leave. The next day I was called by Samuel to see what my experience was like. I explained what happened and assured me when the locksmith unlocked then I would be called! No one ever called, I called numerous times and got nowhere.

DriveTime processed my purchase in less than two hours, even accounting for issues with my bank. The facility was clean and options available. The vehicle they presented to me was in excellent shape and fit what I was looking for better than I could have imagined.

Being a young 19 year old making my first vehicle purchase, I was a little nervous. I walked in to Drive Time Augusta with my parents and after Mr. ** greeted us and we met Rashad **, I immediately felt more relaxed. Not only did Rashad make my first purchase easy and quick, their customer service was top notch. It was obvious Rashad knew his job extremely well and was used to dealing with young adults. My parents also could not stop talking about what a great car buying experience that was and they have purchased many vehicles throughout their lives. They said it was the best experience at a car dealership they ever had. Thank you to everyone at Drive Time Augusta for getting me into a vehicle I thought I would never be able to do on my own.

They made buyer a car back to treat customer like people should be treated. The 2017 Jeep Pat drove like a good vehicle should. I am very happy with the car and personnel service. I would recommend all my friend and family member.

The first person we spoke with had a problem with my wife and I from the start. We walked out but I came back and spoke to another person who answered my questions and put us with a man who was great.

I am very happy with my car. The whole staff at the Duncanville store is very friendly. Jonathon **, the salesman that helped me, was very helpful and explained everything. Also the biggest plus was he showed me all the options but there was no pressure.

Hands down THE best experience I've ever had buying a car, Malcom was the coolest, most laid back salesman EVER. At no point did I ever feel pressured, or rushed, and the process was smooth and enjoyable. My wife and I got an AMAZING vehicle at an amazing price and actually a decent interest rate, soooo beyond happy, and feeling BLESSED by DriveTime.

Chris was very helpful, and listened to all of my needs and wants. He was very patient and had many options for me to choose from. I came in at my appointment time, and was out with my vehicle in two hours.

My experience was good. Very happy that y'all got us into a vehicle. We came 2 times... the first time we wasn't able to leave with a car but when we came back we left with a 2015 Mitsubishi Outlander. Thank Rasheka **.

I purchased a 2013 Toyota Prius C. As a former car sales consultant myself, I was skeptical of the buying process at DriveTime due to how most traditional dealerships are a 4-5 hr process, and that’s if you are lucky. I must say it was a quick, easy, and pleasant experience. I really am shocked. Thanks, guys!

A special thanks to Mel, Maurice, and Collin, they are my dream team at **, Saint Louis, Mo. 63136.

Amber ** was amazing! She was patient, professional and friendly! She made the process of buying a car as easy as possible. I went in not knowing what kind of car I wanted. She was patience and let me test drives multiple cars.

Walked into DriveTime this evening with low hopes of getting a car. I am happy to say I am walking out tonight with a car. Jessica was friendly and willing to work with me after all my questions and if and buts and looking at more than one car. Alex sales manager was pleasant as well. They have the patience and make you feel at ease with your whole car buying process and they even took car of the sales tax which is amazing and helpful. I recommend DriveTime to anyone looking for a car.

I highly recommend DriveTime. They're happy friendly people and the environment is really great... they have a kiddy area where your children can be entertained while you proceed with your paperwork. DriveTime will really work hard with you to get you to drive off the same day... thanks DriveTime. I love my new car.

Process was fairly quick and car choices weren't bad. The downside is the car (2014 Volkswagen) was in my possession for less than one day and we noticed issues with the brakes and alignment. It would have been nice if they fixed the issues before selling it.

My experience at drive time was great. I would recommend anyone wanting to buy a car to see the people at DriveTime. I would like to say thank you to bridge crest for helping me with the car buying opportunity.

Everyone was very friendly and helpful. They walked me through every step of the way. I would definitely buy from them again, and I would highly recommend them to everyone. I didn't feel pressured nor was I harassed by any of the salesman. The southwest location in Houston, Tx have the most well-mannered employees. Thank you for being so Great. Brian was my salesman. He was very professional in every aspect of the process.

After leaving dealership I realized the rear end was very noisy and the hatch back had to be slammed to close. Called the dealership and they told me I had to call the warranty program and deal with them. There is mismatched tires on on car.

Wonderful service Mr. Lorenzo ** and all your staff helped me find that right car. Certainly I would recommend DriveTime for everyone looking for a great deal when trying to find that new car for you and your family.

Buying the Ford Fusion 13 - I would like to thank Clay for a great car buying experience. Everything from all the information available of the car from driving it and working with the documents and the signing was very pleasing. Big props to their follow up calls to make sure everything went smoothly after the sale of the vehicle. Great customer service overall.

I went to DriveTime about 30 days ago. Everyone in the office was nice. However the cars are overpriced and not worth the purchase. When Amber drove the car up to the front I mentioned the brakes. About three weeks later I was taking the car to Pep Boys for an inspection due to the brakes, shaking when accelerating, and some type of noise when pressing the gas. Although I was still within the 30 day warranty Silver Rock wouldn’t cover what needed to be fixed because the engine light isn't on. So I've basically been ** out of 15k not including interest for 2012 Altima that may not last more than two years.

While test driving the car it was making noise. I was told they just got the car and was unable to drive it prior but if I purchased the vehicle they would fix the issue. After taking it to their repair facility (Midas) for a total of 3 times in the past 3 months that I've had the car it is still NOT fixed. The rotors have been replaced twice and the brakes have been replaced twice. The car till this day still makes a loud noise and squeals when I stop. The DriveTime staff are now becoming very rude and condescending in their communications with me as it pertains to my car getting fix. I reached out to my warranty and they won't open a claim as it was a issue that the "dealer" was paying to fix. So I was told I would have to take it back to Midas for the 4th time to get it fix.

I purchased my car from DriveTime in April 2017. First my check engine light comes on in May 2017 then it rained and the inside of my was soaked. I informed customer relation of this. They told me to take to body shop. Took to body shop and was told it was the way the car was put together. Then about 3 months later car back in the shop at this goes on every 3-4 months. Mind you that every time it rains the inside of my car gets soaked.

Will recommend friends. The customer service was very good. They were very polite, considerate and helped with all the needs that I wanted with my vehicle. It was a very clean facility. They were very helpful in my needs and wants of a vehicle.

Joel was very helpful from start to finish. He answered all my questions and even went above and beyond to ensure I was satisfied with my car purchasing experience. If you’re in the market for a vehicle, go see Joel.

I would recommend offering better customer service by filling up gas tank, making sure car is detailed and that two keys are provided. Will not recommend going here because these details were overlooked. Car was dirty, gas tank was at 1/4 and no second key. When key issue was addressed we were told there’s nothing they can do because the one vendor they used doesn’t work with them anymore.

Thank you to Carlos ** for taking very good care of us. When we walked up to the door he had it opened for us... now that is amazing customer service! We were stressed out because our truck broke down and it was our only means of transportation. However Carlos made us feel comfortable and at ease with his kindness and great personality. He was very knowledgeable with the products and 3 1/2 hrs later we had a nice new car!??

I had a very good experience purchasing my new car!!! Everyone was very nice... We love our new car!!! It is in great shape and the price was fair. Will definitely recommend it to my friends and family. I got approved easy with a low down and comfortable payments.

I first came to DriveTime to see my options on buying a car. The rep listened and found me the car I wanted. He explained my payment options and even gave me a secondary option if I was not comfortable. They were so helpful and patient. I came back a week later to purchase a car. It was a fast and enjoyable experience. Thanks, DriveTime!

Nothing about my experience was bad. From the time I applied until I drove the vehicle off the lot in Round Rock, TX, I received nothing but good sincere help. Matthew did a great job of taking care of my wife and I during the process. I will buy again.

Alex is the man... in less than 1hr 30 he had us in a new car... very knowledgeable. Straightforward and to the point. I'll recommend DriveTime any day. Hey, Alex, keep up that excellent service. And to the other crew members, great job.

Matthew ** is the best damn car salesperson hands down. This is by far the best car buying experience for me. The deal was so smooth and easy. The ppwk was clear and concise. No lies or fees that made me feel used and abused. DriveTime Lakeland staff was amazing! Thank you and I will be a customer for life

When you buy a 2017 the floor mats and owners manual should be in it. If it's not Drivetime should take care of it right away. As for the inspection on the car by Drivetime, they don't check anything but the looks. A brake light is out. Was told car would be washed and it was not. I know this all sounds petty but for 17,000.00 I would expect better service they. I don't like to be lied to right off the bat. Unhappy I am.

Purchase of my 2017 Nissan Altima. This was a good experience except I cannot understand how Drivetime can expect a new or first automobile buyer to come with insurance coverage before we know what we are going to buy. I was at the lot a lot longer than I wanted to be (830PM~1230AM) trying to get insurance on a car I purchased. Other than that the experience was well worth the car. Christina ** was awesome. Thank you.

Last year, I was approved on the website for a specific amount. Next I went to the dealership and was asked which car did I like. I test drove it and then was asked how much did I want to put down. I told the guy I was approved for the specific amount. He says that only certain cars fall under that down payment and the one I test drove wasn't one of them. He brings up a list on the computer of cars for that particular down payment and they were THE WORST group of cars that they had. They were all very small compact cars. Then he points out a 2012 Suzuki Kizashi. I had never even heard of this car but he said it was probably the largest and roomiest car on the list. The car was in another city so he sent someone to go get it.

I usually don’t write reviews but, our rep Eric was awesome and really made the buying process easy. He was patient and helped us find the car we were looking for. I would definitely recommend DriveTime N.Tryon Charlotte, NC to anyone I know that needs a car and tell them to see Eric!

Everyone at the Antioch location are so friendly, knowledgeable, and helpful. I would definitely recommend friends and family to get their next car from here. They have a great selection of cars at a great price. They also have a great selection of music.

So everything was going well. I was preapproved but the car I wanted was at another location... The store manager told me she was going to pick it up and she would be at my purchase location by noon. I got there at 1130. She arrived after 130 with a very unapologetic attitude and even saying there was no way she could go to that location and not get caught up with the employees who had not seen her in a while. To add insult to injury she came back with the wrong car. So needless to say the car she brought back was at a higher price point. I asked her if she could make an adjustment in price since it was her error and she said no. So the sales person and I had to take a 2 hour (total trip) to pick up the right car. Although the sales rep was professional and apologetic his manager surely was not. So what should have taken an hour to complete took most of my afternoon. Not great for me but hey I guess I am the one who needed a car.

I found a car on KBB.com and Autotrader.com. Both sites listed it as a 2015 Hyundai Sonata Limited. I checked in on DriveTime and it is listed as a Limited model. I call them before driving 100 miles to see the car. I referred to it as a Sonata Limited. Whoever I spoke with did not correct me. It is NOT a Limited model but a Sports model. Not good business practice in today's information age. I would be very careful dealing with this business.

I had my car experience at the Plymouth Meeting location with Tania and she was great. She helped me with every step of the way to ensure that I got the best deal ! I would do business again with DriveTime.

I dealt with Jasper. I knew what car I wanted and had a great experience. The customer service there was amazing. Thank you very much for your kindness and professionalism. I will be definitely be recommending a friend. I will also be back for my next vehicle.

David at the Chandler store was awesome. Very knowledgeable... I appreciate the honesty and forwardness. He took the time to explain the program and took us to the Phoenix lot to pick a High Tier car that cost us less than we anticipated with a smaller down payment. We went home with a extra $1000. Thank you.

Excellent and expeditious service, courteous staff and knowledgeable... Big Thumbs up!!! To make this more remarkable, this entire transaction was from NY and over the phone... excellent! One doesn’t usually make a purchase without an in person inspection, however the photos, data, and history check were right one.

My experience was good and Harold ** and his manager, Thomas, worked well for me. Thank you. PS I noticed when I was driving home in my beautiful Cadillac that on the steering the leather is open, can they fix it?

Bill at the Boardman dealership is AMAZING... everyone there is super awesome and I have already told everyone I know about how happy I am with my experience! And I LOVE LOVE LOVE my car!!! We will be back for my husband's car!!

Had a pretty easy and good experience with DriveTime. There was no bs and they got me into one of the cars I had chosen to get. I'm very happy at this point with every thing. Thanks for all the help.

Everyone that was there were very nice and they helped us with everything. They talked us through everything. They even cleaned my car and put gas in it. I will tell everyone I know to go there to get their cars. It was so great.

On today less than 24 hrs later I’ve had to return the car I bought. In addition to getting a car that has a visible oil leak the process of getting a car seen is flawed. I was sent to a closed shop for repairs. Although the initial process was seamless there seems to be no interest in making the customer (me) whole around this issue. I drove from Hinesville to Savannah Ga (35-45 minutes) to the authorized repair place I was told to go to... which was closed on today.

They were the so great to me and my wife. They were fast with the paperwork too. I would go back again and get a other car too. The place was easy to find and the people there are great to do business with.

I want to thank the staff at the Norfolk VA DriveTime, specifically Anthony & Chantel for their great help in my vehicle purchase. Having less than perfect credit they were nonjudgemental & professional, leading me to find the perfect car that I can't stop looking at!!! Awesome experience!!! Thank you!!!

Overall I have had an awful experience and they will never get me again! Car has broken down a total of 7 times since my lease began in Feb of 2016. DriveTime sells POSs and their warranty program is created to cause them as little cost as possible even though they still technically own the vehicle. They really couldn't care less the additional money you're out due to their awful warranty company. The warranty company prefers to use refurbished parts that's the first issue. Fortunately my repair place refused to use those parts. My repair shop was able to get them to select warrantied parts.

Thank you Cassie and Ryan at the Olathe DriveTime! THE BEST car buying experience ever. I have been turned down by other dealers and the buy here pay here lots are a joke. I walked in and immediately was greeted with a smile and a sense of calm. I sat down with Cassie and told her what vehicle I was interested in and she gave me all the specs and a test drive. LOVED the CMAX and purchased in about an hour. No drawn out bank applications and NO PRESSURE!! Cassie and Ryan the manager went over everything and it was a fantastic experience! I now have a reliable vehicle and can repair my credit at the same time when no one else would help me!!! Would recommend them to everyone!!!

The team and the transaction was very smooth. That was the easiest car purchase I have ever made. When I went to drive home the check engine light came on and is now off. 4 days later the Air stopped working (hot and cold) and day 5 the radio stopped working. When I check the repair locations next to me they are all Oil change places. I'll have to take off work to go have it looked at. Not excited.

The service was spot on. The car (Kia Optima) is amazing. It was a wonderful experience. We went to the lot. We were greeted at the door. About an hour of looking and testing cars and less than an hour to finance.

Korey, the very polite and non pushy salesman, and Ben the very polite and non pushy sales manager were very helpful, and were a great team in getting me and my family a wonderful 2016 Subaru Forester. After being approved online, we just made the appointment and showed up. Korey and Ben made the process very cordial and within 2 hrs, I was leaving in this great car. We would like to make sure these two assets at the Allentown PA location be recognized for their fine service and for being people, and not the usual pushy salesman or woman. We will definitely refer your location, and will definitely return again one day. Thanks, from the Subaru buyers.

Camisha was great. Wonderful customer service. I would like to rate her as a 10 :). I have bought a few cars from there. Always satisfied. My car is great. Camisha took the time showing us cars and explained everything to us with. Everyone there was nice. Camisha even took the time to take us to the bank.

Excellent service! Will recommend to friends and family. The guy was very caring and willing to help out at all times, the car was just what we wanted and we are very pleased with our experience. Will recommend everyone that is asking about our car and experience. Thank you.

My husband and I are building our credit and were stuck in a hard spot when our second vehicle broke down, at a time when we needed both. We didn’t want to finance a car and we were anxious about the process. However, the customer service at DriveTime was EXCELLENT! Cedric respected our budget, was able to narrow things down to two vehicles that worked for us, and was very patient. At no point did I feel pushed or out of control of the buying process. The process included a full report of the cars’ history and a very thorough test drive and inspection. We were pleasantly surprised at the whole transaction and would recommend buying here!

Stupid easy to deal with and friendly. I would definitely recommend to other friends and possibly come back myself for another vehicle with them. I couldn't ask for a easier car buying experience. The simplest and quickest process every. Thanks.

I'm very happy with my experience at DriveTime and I'm happy about my car. The customer service was great and I would recommend drivetime to everyone I know. Also it was really a nice environment. Everyone was helpful.

This was the easiest, smoothest process! We started with Melissa and Robert and ended with Aaron and Robert! We highly recommend a DriveTime!! We searched for what we wanted! Found it in our price range. Reserved it and was back within 2 days to finalize everything.

I can't be any happier with how the associates at DriveTime took care of me. JoAnne was very thorough, took time to explain everything to me, was patient with me as I was there for more than 1 day to inquire about several car options before I was 100% sure about what I had selected. JoAnne and Brian worked together to willingly resolved any issues with no hesitation. Their customer service was supreme!!! I appreciate the affordable down payment options, and my ability to chose payments that work well for me. It was the easiest and most comfortable car finance transaction that I have ever done. I will recommend DriveTime to everyone.

Tony was very helpful. He provided with me various options and explained my warranty options also. He was very polite and respectful. He made my experience feel like I was car shopping with my Uncle Tony. I have had some not so pleasant experiences this past year. This was definitely a breath of fresh air. Thank you.

I got the car I wanted. I love it and I’m looking forward to get more from you guys in the future. Very professional and on point with customer service. I love it here and will be recommending my family to come here and get their vehicles.

I chatted with Naver all week about what car I wanted and everything. He was absolutely amazing thru the whole process. From the time I called to the time I left he was polite and answered all my questions I had. If I had to do it again I would use him and would let everyone I know to contact him for their car.

When I turn on the AC I get smell like moldish or stagnant water. It's kinda strong for 3-6 minutes. Not having any spare tire is concerning. Not a full or a doughnut one. It's just a little tough. But otherwise I like the car overall.

I worked with Kirk **, he made the process very easy and was able to answer any questions I had. I'm very happy with my purchase. I would recommend any needing a vehicle to go to Drivetime. Thank you for making my car buying experience easy. Every vehicle there is in great condition, so all you have to do is focus on the type of vehicle you want.

Me and my wife went to DriveTime after bad luck with other dealerships. As soon as we came in we were warmly greeted by everyone. We worked with Eric who was great. He was patient and answered all of my questions. He made the process simple and easy. Thank you for putting me and my family in a car.

I was very happy with the process. There was no wasting my time. I told them my situation and they showed me my options. I was able to get what I wanted very quick and with no hassle. I would recommend this process to anyone with credit problems and a minimal down payment.

The purpose of this review is DriveTime's aggressive contact methods. I won't get into the vehicles or policies b/c we all know that you go to DriveTime when no one else will finance you. That's why they get away with all they do, so we have to get over ourselves, you know that going in. The website says "know your down payment before you come in", that's a bait and switch. You can't get that info online. So I left the page and moved on. Since I had purchased from them before and didn't have the good sense to change my phone number or email, I have received 3 emails, 4 unanswered phone calls, an appointment I never requested and now text messages between 6:30 pm 8/6/18 and 9:15 am 8/11/18.

This was My First time ever buying a car, DriveTime sold me a overprice Hyundai Sonata 2012, I haven’t even had the car for a year and it already needs a new engine! There was a recall on the car and I had to take it into Hyundai dealership, DriveTime is NO HELP! They are horrible with customer service. They will not take the car back for a trade in or nothing. They are telling me I have to have the car for at least two years before I can trade it in with them. They always direct me to someone else to speak to when I try to call and tell them the upside down situation they put me in with this car. I am still having to make payments on a car I CAN'T EVEN DRIVE! And they are doing nothing to help the situation with the sale of this car.

On 8/3/18 we purchased our 2015 Lincoln MKC from the DriveTime in Midlothian. Kim, Kaitlin, Taj, and Dan were very helpful in our buying experience. We would have liked some more time to look at the vehicle before buying, but I know it was getting close to closing time. We waited awhile to take a test drive, as they were busy, but the transaction time for paperwork was very quick. We traveled an hour and a half to purchase a vehicle, and we were not disappointed with the Drive Time experience. We will definitely consider buying from them again in the future.

I had a good experience considering my credit was not the best. Had a really great sales person named Joe who was very helpful and informative on many vehicles. We are planning on going back to get another vehicle for my daughter.

I received a message that I was approved but when I called the next day they only had my cell# on file. They also said anyone over 18 yrs old who brings home something like $450/week is approved so come on down and he asks if I will I be down today, even though I'm an hour away. He couldn't answer me if I should reapply so they have all my info to tell me the interest rate and amount I get approved for. So now I see a lot of negative reviews about the dealership and the finance company they use on the Better Business Bureau and am seriously considering looking elsewhere. Too many red flags, online and over the phone.

Went to buy a Toyota Tacoma which was the year and model I was looking for. I agreed to the price of vehicle and offer given to me for my trade in. Total time of 2 hrs and 45 minutes of me being there (I did not even test drive the vehicle as I know how that vehicle drives, so time for that was not a factor on time spent there) when I was informed that they could not honor the price quoted to me for the trade in. They then offered me $1,000 less for my trade in. Being very tired of sitting for such a long time and it was way past lunch at that point I realized that I was not dealing with an honorable business and there would be more surprises later. I got the extra key back and left. It was a wasted day as I drove a little over 2 hours from Corpus Christi to San Antonio and a little over 2 hours back. I post this to bring up to other potential consumers of their practice. Car buyers in San Antonio, Tx YOU HAVE BEEN WARNED!

It was great. I had been all over Tallahassee trying to find a car. I was almost about to give up and I saw a commercial about DriveTime and applied online and got approved. Christopher ** was a great salesman and he took care of all my needs even after I left and had a problem with the car he had me to bring the car back and tried to get it fix and if he couldn’t fix the issue he lead me where to go. Thanks Christopher.

We were so happy on the process that was so easy, DriveTime provided on what we needed. There wasn't any obstacles in the way on our purchase. A BIG THANK YOU to Brittany on taking caring of us, and having Matthew finished the easy process of our purchase. Once again great job drivetime on IH-35.

Gulf Freeway location: I went by not knowing what to expect and boy was I surprised by the friendly staff!! DeMarcus was great to work with, he answered all my questions and never once worried about the length of time it took. I was able to test drive a Jeep but it still wasn't what I was looking for. So I set up a test drive at another location vs waiting for the car to be sent to them.

DriveTime West Covina was awesome. Brad was my sales representative and he was wonderful!! Great service, professional, explained every detail and options. Finance Dept was wonderful too. I will definitely recommend this dealership. Wish you would bring back the 2 DriveTime ladies on the commercials. They were hilarious and I enjoyed them. That’s what caught my attention in the first place. Thank you and have a great day.

I worked with Javier who was kind, courteous and very professional. I couldn't get a bank statement to print due to a technical error. He, Felix the manager and one other woman who was there for 10 years. Never gave up. I waited for 7 hours until the situation was fixed. The store closed and everyone waited around until I got the car. What could have been a nightmare turned into a huge team effort and I could not be any more grateful. I love the car and feel very blessed to have had DriveTime on my side. Would highly recommend to anyone.

I was so nervous about the car buying experience. We don’t have great credit and it has been made worse in the past by other lots. DriveTime Birmingham made the whole thing painless and I got the car I wanted. It was quick and the team there worked together to make sure we were happy. I will definitely be recommending them if someone needs a new car!!

Although the service was amazing with Trae, after less than 24 hours I will be returning the vehicle. Knocking under the hood, USB ports are dead, the touchscreen freezes and goes off, and the tire pressure sensors keep going off for no reason. Lots of electrical issues and potentially mechanically with the loud knocking that occurs every time you turn the steering wheel to the right. Should have a better inspection process with the vehicles. Not comfortable purchasing a vehicle that my small children will be riding in with that many issues right off the lot.

My sales rep Joanna at the Lombard, IL Location was nice. The issue was the bank. I’m an Uber driver and when my payments are deposited into my account it says Green Dot Go Bank. They acted like they hadn’t seen it before. So decided to add an exemption of $300 more on my down payment. This took 2 days. Then as we are finally finalizing the papers, the bank decided that they can’t give me a car because my deposits say Go Bank. And if I wanted to go with my Uber stubs instead of my bank statements they would have to take 35% off of my gross which would significantly decrease my monthly income and increase my down payment by a couple of thousand dollars.

I drove over an hour to this dealership only to be painfully disappointed. I had a specific vehicle that I wanted to look at, on the website they were reserved it. Reserving a vehicle on DriveTime's website is absolutely completely meaningless. I put all my credit information into their website. Spoke to someone on the phone about the vehicle I was interested in and was told I was approved for $200 Down. When I arrived at the dealership they wanted $7000 down. They were perfectly willing to finance a different vehicle for $200 down but not the one I wanted. My credit is not perfect. Fairly far from it. But I provided no information at the dealership that was different than what I inputted online. It’s my opinion that this dealership has a broken website. Reserving the car is meaningless.

I just bought my 2nd car from you all. My 1st was a 2011 Ford Fusion, as expected that has a high interest because of my credit situation at the time. This car I just bought is a 2016 300c. The interest is half of the Fusion. I used to sell cars so I know the business and every dealer should use the model you do. Thank you for allowing me to rebuild my credit and get in to higher end car. Without your 2nd chance auto loan I could never have been able to purchase such a beautiful car. And my credit score went from a 525 3yrs ago to a 645. With this 300c and other credit opportunities within the next year I should hit 675 and 700 in a year and a half. With you I could never have been able to reach the credit level I have. Thank you, and to the staff at your military dr. San Antonio location, the best sales team I have ever worked with. Thak you all so much. My 300c was purchased on 7/28/18.

Chris was an excellent sales rep. He took care of everything and made the buying process easy. The only thing that kept it from being 5 stars is the fact that my car had no mats when I picked it up. I know for sure it did when I test drove it.

Very happy and pleased. One of the easiest car buys I have ever done. Must see DriveTime. Their commercial is true. Bad credit, no credit, no turn down for what lol. They were very helpful. Went over everything step by step.

Customer service was great. My sales associate was great and got us done in a timely fashion. I have no complaints and would recommend you guys to everyone. Thank you guys. I am completely satisfied with my purchase.

Very pleased with how Mario assisted in helping get into an nice vehicle. He pays very attention to detail and I would recommend my friends or anyone to come see Mario and let him assist in getting you in that new ride.

and bring it to Bedford, and they made it happen. Joann, Daniel, and the manager, plus the other employees are great, and I'll definitely send referrals their way.

The gentleman was very upfront and honest. I love my car. He showed us what our choices was and walked us through them all with no problem. I will highly recommend DriveTime to my friends and family. Everyone be blessed.

I purchased a 2014 Chevy Equinox from DriveTime on June 18th 2018 and two days the truck was at the shop. Bad brakes, oil changed. When I called the DriveTime on Memorial drive my sales person told me well it was probably my driving and I told him that if I could wear brakes all the way to the pad in two days then that’s crazy. A week later I had to take the truck back to The Oil Pit and now it’s was the oxygen sensors. This is not even me having the truck for about two weeks. Again the truck will not pass the Ga inspection and I had to take it back to The Oil Pit on Memorial Drive and he didn’t find anything wrong but the truck but yet my truck is still shutting down in the middle of the road. So today July 27, 2018, I called DriveTime on Memorial Drive and then talked to a manager because I have not even made a payment and had to bring the truck in a total of three times and Monday my birthday is going to be the fourth time.

I bought a small suv from them less than two years ago, the buying process was easy. However now I am paying for more in repairs, and rental cars because nothing is covered in the warranty that I paid more from. It's not worth it. This has done nothing but cost me more money and stress. As far as their corporate office they are no help whatsoever. Once they have your signature and you leave no one will help you.

I had to sleep on my experience prior to writing this. My initial encounter was professional and customer service friendly. As a salespeople Ronnie ** was awesome but my happiness with DriveTime was short-lived. Less than 24 hours after I purchased my 2013 Ford Escape we were on 20 coming home with my 14 month old grandson in the back seat, when we began to hear grinding noise as if the brakes were up in drive. My husband immediately went back to the dealership to advise. We were informed simply to get in contact with Silver Rock. This is on a Saturday, which we did.

I'm happy and very satisfied with DriveTime services. :) Myaj was very friendly and professional. It gave me options to choose the best one for me. Everything was very clear and trustworthy. In love with my new SUV. Highly recommended.

The staff was helpful and friendly. Got me into something that I was comfortable with. Everything was done very professional and accordingly. Thanks again. I will recommend to anyone that's looking for a good dependable car. The wait time was short and they also help get the information I didn't have. The salesman and the manager was excellent.

My purchase was not long as it usually is when going into a dealership. I did my application online and was approved, I went in and told the salesman, Tyrone ** at the Hickory Hills, IL location what I wanted to leave in and that's exactly what I was able to purchase. The process was not long at all and they were quite helpful. He and Sammy ** were great.

I visited more than 4 dealers and there was always an excuse, or they wanted to sell me what they wanted. Here since they were very kind and finally I have my car and the one I wanted. I am very grateful to the seller.

Paul ** was a outstanding sales rep, he took his time to let me find my perfect vehicle that I could afford. There was no pressure tactics at all, very nice experience overall. People that have bad credit are treated very nice and not looked down upon as other dealerships do.

Awesome place to buy a Quality car, no junk on the lot and very helpful without being pushy. Highly recommend Mr. Chris ** for your purchase but everybody there is Great! We have been looking for awhile now and we finally made our purchase.

Our sales representative, Asha was wonderful. She was knowledgeable and went above and beyond to help us get into the car of our choice. We could not have been more pleased with our experience and highly recommend the DriveTime in Huntsville, Alabama for your car buying needs.

I decided to come back to DriveTime because I am currently a customer. DriveTime had helped at time when things weren’t so great but they gave me the chance. My car was totaled in an accident and I went back to them to purchase my second one.

2015 Cadillac SRX - Vladimir helped with the sale, and it went very smooth. He showed me multiple options with my budget and price range. I had 2 issues as the battery was dead and the wipers were worn, and they were immediately replaced. I will definitely refer others and be back for future purchases.

Great service from start to finish. The people were so friendly and patient while we got insurance together. The car I purchased is amazing and more than I could have asked for. I will definitely do business with this location again in the future.

This was the most amazing and wonderful buying experience EVER! We had a minor issue proving income because Robert is a taxi driver but Grant was determined and worked so hard to explain to the creditor how to show our income and got us our loan we wanted. This is our 2nd DriveTime car and if we ever buy again or when we do we will be back to Drive Time and hopefully Grant will be there. We are so happy with our SUV and our service at Drive Time. Thank you, Grant!!

Over the past 10 years this will be my 3rd vehicle I purchased from Drivetime. Everybody there at the Marietta location are excellent. Everybody was courteous, respectful and made the car purchase very easy. I will always return to Drivetime to purchase another car there in the future.

The salesmen are not pushy and are really understanding. They don't make you feel bad if you don't have the best credit. You may not get a low payment and APR that you are wanting but if you don't have the best credit like me, it's at least nice to you I can go somewhere for a car when you need one. We love our new car, thanks again for your help.

This was a pleasant and easy experience. The guys at DriveTime were friendly and extremely helpful. I walked out with little hassle and the Fair Deal. If you only have Fair Credit this is the place you need to go to get a car. They will work with you and report to the credit bureaus to help you build your credit.

I have terrible credit. I came to DriveTime and had an amazing experience. Scott ** was amazing. He communicated well and kept me Informed on everything that was happening. He was professional and funny. Justin, the sales manager was great as well. He helped me out as well. He was also very professional and courteous. Rivergate DriveTime helped me when no one else would and I very much appreciate it.

I didn’t know what to expect when purchasing a car through DriveTime but my sales person PJ at the SW Houston location made my experience an awesome one. He truly went above and beyond for me, even down to washing my car himself before I left. I would recommend absolutely anyone to work with him because he would get the job done with a smile on his face. He makes the customer feel special and gives his undivided attention.

I was very reluctant to purchase from Drive Time after hearing so many horror stories, to my surprise the process was amazingly fast and simple. My sales rep Cody ** made it the best auto buying experience I never knew I needed. Thanks, Cody. She is gonna save me a ton on gas.

It was a great experience. Ben was my salesman and was exceptional in everything that had to be done. He was very knowledgeable and answered all my questions. I will recommend DriveTime to all my friends. Thank you very much.

Purchased a 2009 Hyundai Santa Fe 2 years ago. Christopher my car Salesman was wonderful. I was satisfied overall with the buying process. A couple of weeks ago I was involved in an accident and my car was totaled off. I'm fully aware that Drivetime advertises a TLP (Total Loss Program) that is supposed to be designed to help customers finance another vehicle after a car has been deemed a total loss for little to no money down. On several occasions I have contacted Bridgecrest about this program.

We went into DriveTime in Macon on a Thursday and spoke with Adam... We found a car we liked, we planned to come back the next day to sign and get the keys. We came in the next day and they couldn't find our key??? (Adam was out.) We sat and waited for 30 MINUTES before they told us they couldn't find the key!!! Then they say "well, we can put you in something else." Okay, that's fine. BUT they were trying to put me in a COMPACT CAR!! We have two small boys that are in car seats... We needed something with A LITTLE room. That's all we asked.

I purchased a 2008 Sierra pickup December 2017, having it for 7 months now, both wheel wells on bed are rusted through and bumper is also rusting through. DriveTime will not fix anything. The place they told me to take it to told me all issues were pre existing, wheel wells had been repaired before. I would never recommend DriveTime to anyone, they sold me a piece of overpriced junk.

Excellent experience, Matt, Nate, Josh and the other Matt did a great job all the way around. What I was told on the phone is exactly what I received in the paperwork. They all did an excellent job and I think they enjoyed it also.

Charles was a great sales rep however, when I called in advance to let the dealership know that I was en-route and wanted to re-verify that I didn't need anything additionally (monetarily or document wise), I was strongly mislead. It took HOURS to close the contract and I had to cough up an additional $300.00. When you tell someone something and have it in writing it is very bad business to re-nig on your word in person and then expect someone to furnish additional funds. There was no real compromise or help from the bank. Leon, the gentleman who took care of the contract in Charles' absence was nice enough but I was/am really upset that I was mislead and the mishap was on the dealership end.

Thank you for helping me get a car I didn't even think I could afford. I have a beautiful car that I dreamed of and literally all of my nerves are gone. I'm so thankful. It was so easy and longest part was finding a car I loved, which we did. Chike was amazing and helped me along each step. Again, thank you so much!! I had a great experience buying this car and am so happy with it!

I must say that I had a great experience and they were very patient with me. I am very picky and I can honestly say I saw over 10 cars before I found what I love (2015 Ford Fusion). I would like to thank everyone!!!

Would have liked the car clean when picking it up. Other than that, great experience. Salesman was extremely helpful and the selection was good. The only other negative thing would be the amount of deposit money some of the vehicles required.

Fantastic and Professional Care. I was greeted immediately and there was zero pressure. I got the car I wanted (2015 Dodge Dart) at a fair price and the entire office made me feel valued. I was and am very pleased and will recommend DriveTime to everyone!

Just purchased a 2014 Nissan Sentra approx 4-5 months car. Purchase gap insurance & full coverage insurance. Car was hit in bumper. Car declare total lost. Went back to DriveTime and Bridgecrest for new loan. Never late on last loan, now being told have to pay double the amount of last down payment. I'm only been told finance company changed requirements.

When I got there right away I was greeted and the service was great. Chris explained everything to us, all the add on options and it was a quick process which helps when you have a 4 year old with you.

Very patient with us, going back and forth to help with the financing. Showed other vehicles. Ian and Bryan at the Shadeland Avenue office were very good. They were fast yet efficient. They were not pushy. They knew what they were doing. I would highly recommend and refer them.

If I could give 0 stars I would. They are big time scammers. They took my money and stole my car in the middle of the night by using a gps they made me get, and refuse to give it back. So now I am without a car and can’t get to work. Everyone else that has gone here told me they were ripped off as well. PLEASE invest a little more money and go somewhere that is not sketchy.

I was treated very nice at the dealership. Marcus was our salesman and he was very helpful. We got the car we wanted and the customer service was great. The atmosphere was uplifting and everyone seemed to enjoy their jobs. I would recommend maybe some more refreshments in the waiting area but overall a very good place to purchase a vehicle. Thank you. Have a blessed day.

We purchased a 2011 Ford Fusion over 2 years ago from the ORL FL store, amazing experience! Most recently we just purchased a 2012 Chevy Camaro and the experience was incredible! A big thanks to Julian ** for finding the car we wanted!

Customer service at DriveTime was very nice to me and the time it took to purchase my car was good. I thank DriveTime employee for my car and their experience. With the experience I had I would buy another car from DriveTime again.

I was hesitant about going directly to a dealer to get a car financed for myself. I had a great experience & the process was so smooth. I love my new car and DriveTime will be my go to lot to find a car. I highly recommend.

Not really happy. They fudged my credit score numbers. I checked it that evening and it was 60 points high than what they said which have gotten me a better interest rate. But I didn’t have much choice needed. The car for my family, I feel I got **. I will not recommend them or buy there again. I will be refinancing somewhere else in 6 months!

Christina ** is an awesome person. She made us feel like family. They go beyond what needs to be done. The car was clean. I would send anyone down there to get a car. Thanks to DriveTime for the help us getting the car and caring for people.

We went to DriveTime in St Louis yesterday to get a car. I was very disappointed because I was misled on the phone that I would not need a down payment. Then we drove all that way only to be told that we had to have $1,500.00 down. It is such a scam!

Good service, The staff is very attentive and kind. buy a SUV Acura MDX in very good condition. I would recommend that they try to deliver the clean vehicles and... Más I would recommend that they try to deliver the clean vehicles and with gasoline. It is the only complaint I have since they gave me the dirty car and without gas. It is the first time I bought a car and they delivered it to me. Comentarios Cambiar a Español. The employees Yelitza and Luis gave me an excellent service.

As a first time buyer, my experience was easy and comforting. Yamilet was my sales rep and she was very quick and efficient with her sales techniques. Everything was explained in detail and I left with little to no questions. Would recommend to anyone on the market for a new vehicle.

The customer service was exceptional. Everything was great and I love my new car. First car I ever purchase on my own. I will definitely make DriveTime my number one car purchase. Thanks to all the sales associates that made it happen for me.

Camisha was very good and patient. She made my 19th birthday great. I really love my 2015 Ford Fusion. THANK YOU SO MUCH CAMI??? I really appreciate the call I received to know how I’m liking the car!!!

Had a absolute pleasure. Great experience with your Gastonia location. Todd was a great sales rep. Looked at 2 vehicles and test drove both. Only thing was time consuming was the paperwork and the Insurance. I will definitely be going back to the dealership in the future. Love my Mazda.

I bought a 2006 Ford F150 super cab from DriveTime. Two weeks after I bought the truck I started having problems with it. Called in and was told I needed to bring the truck in to be checked so I brought it in. I was then told that they needed to order the parts and gave me another appointment for the following two weeks. (This would not have been a problem if I was living within the city but I live about 500 miles away.) Now I came back two weeks later was told the parts had not come in and then was given another appointment. This continued for two months and the whole time using up mileage on the warranty.

Sales person was absolutely great to work with until I realized he had completely misled me in terms of payments. Sales manager was even worse. Used carefully picked words to dance around payment frequency and interest rates. Disgusted with this entire experience.

Beverly was wonderful going over all of my options during the car buying process. She was professional, smiled a lot that is sometimes hard to do dealing with customers. I dealt with a manager. I think his name was Taj (don’t quote me on that). He was nice, professional he smiled as well. On a disappointing note, I will be bring the truck back this week. Thanks.

Although everyone was bright and friendly I feel as if after they knew what I had for a down, it was predetermined what was available. Just as my 1st visit when they were only interested in putting me in a certain suv for 600 down. Then I go in on the 30th with 600 and told it takes 950 for a suv. Hence I did not get what I wanted but needed a vehicle. I will never buy here again or send anyone. Also it was not explained to me prior to signing that motion GPS coated 695.00 or I would've opted out. Also 299.00 for a pre del. service fee? This never came up and why am I the costumer being charged for a car that was already on the lot. So did satisfied but again going back and forth for chemotherapy I needed something and they knew it.

I'd heard horror stories about purchasing from DriveTime. I was a bit worried but I found the experience to be genuinely fun. The sales reps were super helpful and direct, which I enjoyed. The paperwork was minimum and did not take long to complete. I plan on coming back here for my next vehicle purchase.

Sherrod was very helpful. He found my son and I both vehicles at the same time. He is a very good salesman. He explain the options that were available as far as warranty. We both chose to go with a warranty and gap insurance. The dealership was clean and the temperature was comfortable.

Sue ** was outstanding and deserves high praise for her customer service and going above and beyond. I had very strict requirements due to my job. And she worked with me endlessly, including measuring the space in each vehicle for me. Ultimately, I love the car! I wish I had gone there sooner.