DriveTime Reviews

I dealt with Jasper. I knew what car I wanted and had a great experience. The customer service there was amazing. Thank you very much for your kindness and professionalism. I will be definitely be recommending a friend. I will also be back for my next vehicle.

David at the Chandler store was awesome. Very knowledgeable... I appreciate the honesty and forwardness. He took the time to explain the program and took us to the Phoenix lot to pick a High Tier car that cost us less than we anticipated with a smaller down payment. We went home with a extra $1000. Thank you.

Excellent and expeditious service, courteous staff and knowledgeable... Big Thumbs up!!! To make this more remarkable, this entire transaction was from NY and over the phone... excellent! One doesn’t usually make a purchase without an in person inspection, however the photos, data, and history check were right one.

My experience was good and Harold ** and his manager, Thomas, worked well for me. Thank you. PS I noticed when I was driving home in my beautiful Cadillac that on the steering the leather is open, can they fix it?

Bill at the Boardman dealership is AMAZING... everyone there is super awesome and I have already told everyone I know about how happy I am with my experience! And I LOVE LOVE LOVE my car!!! We will be back for my husband's car!!

Had a pretty easy and good experience with DriveTime. There was no bs and they got me into one of the cars I had chosen to get. I'm very happy at this point with every thing. Thanks for all the help.

Everyone that was there were very nice and they helped us with everything. They talked us through everything. They even cleaned my car and put gas in it. I will tell everyone I know to go there to get their cars. It was so great.

On today less than 24 hrs later I’ve had to return the car I bought. In addition to getting a car that has a visible oil leak the process of getting a car seen is flawed. I was sent to a closed shop for repairs. Although the initial process was seamless there seems to be no interest in making the customer (me) whole around this issue. I drove from Hinesville to Savannah Ga (35-45 minutes) to the authorized repair place I was told to go to... which was closed on today.

They were the so great to me and my wife. They were fast with the paperwork too. I would go back again and get a other car too. The place was easy to find and the people there are great to do business with.

I want to thank the staff at the Norfolk VA DriveTime, specifically Anthony & Chantel for their great help in my vehicle purchase. Having less than perfect credit they were nonjudgemental & professional, leading me to find the perfect car that I can't stop looking at!!! Awesome experience!!! Thank you!!!

Overall I have had an awful experience and they will never get me again! Car has broken down a total of 7 times since my lease began in Feb of 2016. DriveTime sells POSs and their warranty program is created to cause them as little cost as possible even though they still technically own the vehicle. They really couldn't care less the additional money you're out due to their awful warranty company. The warranty company prefers to use refurbished parts that's the first issue. Fortunately my repair place refused to use those parts. My repair shop was able to get them to select warrantied parts.

Thank you Cassie and Ryan at the Olathe DriveTime! THE BEST car buying experience ever. I have been turned down by other dealers and the buy here pay here lots are a joke. I walked in and immediately was greeted with a smile and a sense of calm. I sat down with Cassie and told her what vehicle I was interested in and she gave me all the specs and a test drive. LOVED the CMAX and purchased in about an hour. No drawn out bank applications and NO PRESSURE!! Cassie and Ryan the manager went over everything and it was a fantastic experience! I now have a reliable vehicle and can repair my credit at the same time when no one else would help me!!! Would recommend them to everyone!!!

The team and the transaction was very smooth. That was the easiest car purchase I have ever made. When I went to drive home the check engine light came on and is now off. 4 days later the Air stopped working (hot and cold) and day 5 the radio stopped working. When I check the repair locations next to me they are all Oil change places. I'll have to take off work to go have it looked at. Not excited.

The service was spot on. The car (Kia Optima) is amazing. It was a wonderful experience. We went to the lot. We were greeted at the door. About an hour of looking and testing cars and less than an hour to finance.

Korey, the very polite and non pushy salesman, and Ben the very polite and non pushy sales manager were very helpful, and were a great team in getting me and my family a wonderful 2016 Subaru Forester. After being approved online, we just made the appointment and showed up. Korey and Ben made the process very cordial and within 2 hrs, I was leaving in this great car. We would like to make sure these two assets at the Allentown PA location be recognized for their fine service and for being people, and not the usual pushy salesman or woman. We will definitely refer your location, and will definitely return again one day. Thanks, from the Subaru buyers.

Camisha was great. Wonderful customer service. I would like to rate her as a 10 :). I have bought a few cars from there. Always satisfied. My car is great. Camisha took the time showing us cars and explained everything to us with. Everyone there was nice. Camisha even took the time to take us to the bank.

Excellent service! Will recommend to friends and family. The guy was very caring and willing to help out at all times, the car was just what we wanted and we are very pleased with our experience. Will recommend everyone that is asking about our car and experience. Thank you.

My husband and I are building our credit and were stuck in a hard spot when our second vehicle broke down, at a time when we needed both. We didn’t want to finance a car and we were anxious about the process. However, the customer service at DriveTime was EXCELLENT! Cedric respected our budget, was able to narrow things down to two vehicles that worked for us, and was very patient. At no point did I feel pushed or out of control of the buying process. The process included a full report of the cars’ history and a very thorough test drive and inspection. We were pleasantly surprised at the whole transaction and would recommend buying here!

Stupid easy to deal with and friendly. I would definitely recommend to other friends and possibly come back myself for another vehicle with them. I couldn't ask for a easier car buying experience. The simplest and quickest process every. Thanks.

I'm very happy with my experience at DriveTime and I'm happy about my car. The customer service was great and I would recommend drivetime to everyone I know. Also it was really a nice environment. Everyone was helpful.

This was the easiest, smoothest process! We started with Melissa and Robert and ended with Aaron and Robert! We highly recommend a DriveTime!! We searched for what we wanted! Found it in our price range. Reserved it and was back within 2 days to finalize everything.

I can't be any happier with how the associates at DriveTime took care of me. JoAnne was very thorough, took time to explain everything to me, was patient with me as I was there for more than 1 day to inquire about several car options before I was 100% sure about what I had selected. JoAnne and Brian worked together to willingly resolved any issues with no hesitation. Their customer service was supreme!!! I appreciate the affordable down payment options, and my ability to chose payments that work well for me. It was the easiest and most comfortable car finance transaction that I have ever done. I will recommend DriveTime to everyone.

Tony was very helpful. He provided with me various options and explained my warranty options also. He was very polite and respectful. He made my experience feel like I was car shopping with my Uncle Tony. I have had some not so pleasant experiences this past year. This was definitely a breath of fresh air. Thank you.

I got the car I wanted. I love it and I’m looking forward to get more from you guys in the future. Very professional and on point with customer service. I love it here and will be recommending my family to come here and get their vehicles.

I chatted with Naver all week about what car I wanted and everything. He was absolutely amazing thru the whole process. From the time I called to the time I left he was polite and answered all my questions I had. If I had to do it again I would use him and would let everyone I know to contact him for their car.

When I turn on the AC I get smell like moldish or stagnant water. It's kinda strong for 3-6 minutes. Not having any spare tire is concerning. Not a full or a doughnut one. It's just a little tough. But otherwise I like the car overall.

I worked with Kirk **, he made the process very easy and was able to answer any questions I had. I'm very happy with my purchase. I would recommend any needing a vehicle to go to Drivetime. Thank you for making my car buying experience easy. Every vehicle there is in great condition, so all you have to do is focus on the type of vehicle you want.

Me and my wife went to DriveTime after bad luck with other dealerships. As soon as we came in we were warmly greeted by everyone. We worked with Eric who was great. He was patient and answered all of my questions. He made the process simple and easy. Thank you for putting me and my family in a car.

I was very happy with the process. There was no wasting my time. I told them my situation and they showed me my options. I was able to get what I wanted very quick and with no hassle. I would recommend this process to anyone with credit problems and a minimal down payment.

The purpose of this review is DriveTime's aggressive contact methods. I won't get into the vehicles or policies b/c we all know that you go to DriveTime when no one else will finance you. That's why they get away with all they do, so we have to get over ourselves, you know that going in. The website says "know your down payment before you come in", that's a bait and switch. You can't get that info online. So I left the page and moved on. Since I had purchased from them before and didn't have the good sense to change my phone number or email, I have received 3 emails, 4 unanswered phone calls, an appointment I never requested and now text messages between 6:30 pm 8/6/18 and 9:15 am 8/11/18.

This was My First time ever buying a car, DriveTime sold me a overprice Hyundai Sonata 2012, I haven’t even had the car for a year and it already needs a new engine! There was a recall on the car and I had to take it into Hyundai dealership, DriveTime is NO HELP! They are horrible with customer service. They will not take the car back for a trade in or nothing. They are telling me I have to have the car for at least two years before I can trade it in with them. They always direct me to someone else to speak to when I try to call and tell them the upside down situation they put me in with this car. I am still having to make payments on a car I CAN'T EVEN DRIVE! And they are doing nothing to help the situation with the sale of this car.

On 8/3/18 we purchased our 2015 Lincoln MKC from the DriveTime in Midlothian. Kim, Kaitlin, Taj, and Dan were very helpful in our buying experience. We would have liked some more time to look at the vehicle before buying, but I know it was getting close to closing time. We waited awhile to take a test drive, as they were busy, but the transaction time for paperwork was very quick. We traveled an hour and a half to purchase a vehicle, and we were not disappointed with the Drive Time experience. We will definitely consider buying from them again in the future.

I had a good experience considering my credit was not the best. Had a really great sales person named Joe who was very helpful and informative on many vehicles. We are planning on going back to get another vehicle for my daughter.

I received a message that I was approved but when I called the next day they only had my cell# on file. They also said anyone over 18 yrs old who brings home something like $450/week is approved so come on down and he asks if I will I be down today, even though I'm an hour away. He couldn't answer me if I should reapply so they have all my info to tell me the interest rate and amount I get approved for. So now I see a lot of negative reviews about the dealership and the finance company they use on the Better Business Bureau and am seriously considering looking elsewhere. Too many red flags, online and over the phone.

Went to buy a Toyota Tacoma which was the year and model I was looking for. I agreed to the price of vehicle and offer given to me for my trade in. Total time of 2 hrs and 45 minutes of me being there (I did not even test drive the vehicle as I know how that vehicle drives, so time for that was not a factor on time spent there) when I was informed that they could not honor the price quoted to me for the trade in. They then offered me $1,000 less for my trade in. Being very tired of sitting for such a long time and it was way past lunch at that point I realized that I was not dealing with an honorable business and there would be more surprises later. I got the extra key back and left. It was a wasted day as I drove a little over 2 hours from Corpus Christi to San Antonio and a little over 2 hours back. I post this to bring up to other potential consumers of their practice. Car buyers in San Antonio, Tx YOU HAVE BEEN WARNED!

It was great. I had been all over Tallahassee trying to find a car. I was almost about to give up and I saw a commercial about DriveTime and applied online and got approved. Christopher ** was a great salesman and he took care of all my needs even after I left and had a problem with the car he had me to bring the car back and tried to get it fix and if he couldn’t fix the issue he lead me where to go. Thanks Christopher.

We were so happy on the process that was so easy, DriveTime provided on what we needed. There wasn't any obstacles in the way on our purchase. A BIG THANK YOU to Brittany on taking caring of us, and having Matthew finished the easy process of our purchase. Once again great job drivetime on IH-35.

Gulf Freeway location: I went by not knowing what to expect and boy was I surprised by the friendly staff!! DeMarcus was great to work with, he answered all my questions and never once worried about the length of time it took. I was able to test drive a Jeep but it still wasn't what I was looking for. So I set up a test drive at another location vs waiting for the car to be sent to them.

DriveTime West Covina was awesome. Brad was my sales representative and he was wonderful!! Great service, professional, explained every detail and options. Finance Dept was wonderful too. I will definitely recommend this dealership. Wish you would bring back the 2 DriveTime ladies on the commercials. They were hilarious and I enjoyed them. That’s what caught my attention in the first place. Thank you and have a great day.

I worked with Javier who was kind, courteous and very professional. I couldn't get a bank statement to print due to a technical error. He, Felix the manager and one other woman who was there for 10 years. Never gave up. I waited for 7 hours until the situation was fixed. The store closed and everyone waited around until I got the car. What could have been a nightmare turned into a huge team effort and I could not be any more grateful. I love the car and feel very blessed to have had DriveTime on my side. Would highly recommend to anyone.

I was so nervous about the car buying experience. We don’t have great credit and it has been made worse in the past by other lots. DriveTime Birmingham made the whole thing painless and I got the car I wanted. It was quick and the team there worked together to make sure we were happy. I will definitely be recommending them if someone needs a new car!!

Although the service was amazing with Trae, after less than 24 hours I will be returning the vehicle. Knocking under the hood, USB ports are dead, the touchscreen freezes and goes off, and the tire pressure sensors keep going off for no reason. Lots of electrical issues and potentially mechanically with the loud knocking that occurs every time you turn the steering wheel to the right. Should have a better inspection process with the vehicles. Not comfortable purchasing a vehicle that my small children will be riding in with that many issues right off the lot.

My sales rep Joanna at the Lombard, IL Location was nice. The issue was the bank. I’m an Uber driver and when my payments are deposited into my account it says Green Dot Go Bank. They acted like they hadn’t seen it before. So decided to add an exemption of $300 more on my down payment. This took 2 days. Then as we are finally finalizing the papers, the bank decided that they can’t give me a car because my deposits say Go Bank. And if I wanted to go with my Uber stubs instead of my bank statements they would have to take 35% off of my gross which would significantly decrease my monthly income and increase my down payment by a couple of thousand dollars.

I drove over an hour to this dealership only to be painfully disappointed. I had a specific vehicle that I wanted to look at, on the website they were reserved it. Reserving a vehicle on DriveTime's website is absolutely completely meaningless. I put all my credit information into their website. Spoke to someone on the phone about the vehicle I was interested in and was told I was approved for $200 Down. When I arrived at the dealership they wanted $7000 down. They were perfectly willing to finance a different vehicle for $200 down but not the one I wanted. My credit is not perfect. Fairly far from it. But I provided no information at the dealership that was different than what I inputted online. It’s my opinion that this dealership has a broken website. Reserving the car is meaningless.

I just bought my 2nd car from you all. My 1st was a 2011 Ford Fusion, as expected that has a high interest because of my credit situation at the time. This car I just bought is a 2016 300c. The interest is half of the Fusion. I used to sell cars so I know the business and every dealer should use the model you do. Thank you for allowing me to rebuild my credit and get in to higher end car. Without your 2nd chance auto loan I could never have been able to purchase such a beautiful car. And my credit score went from a 525 3yrs ago to a 645. With this 300c and other credit opportunities within the next year I should hit 675 and 700 in a year and a half. With you I could never have been able to reach the credit level I have. Thank you, and to the staff at your military dr. San Antonio location, the best sales team I have ever worked with. Thak you all so much. My 300c was purchased on 7/28/18.

Chris was an excellent sales rep. He took care of everything and made the buying process easy. The only thing that kept it from being 5 stars is the fact that my car had no mats when I picked it up. I know for sure it did when I test drove it.

Very happy and pleased. One of the easiest car buys I have ever done. Must see DriveTime. Their commercial is true. Bad credit, no credit, no turn down for what lol. They were very helpful. Went over everything step by step.

Customer service was great. My sales associate was great and got us done in a timely fashion. I have no complaints and would recommend you guys to everyone. Thank you guys. I am completely satisfied with my purchase.

Very pleased with how Mario assisted in helping get into an nice vehicle. He pays very attention to detail and I would recommend my friends or anyone to come see Mario and let him assist in getting you in that new ride.

and bring it to Bedford, and they made it happen. Joann, Daniel, and the manager, plus the other employees are great, and I'll definitely send referrals their way.

The gentleman was very upfront and honest. I love my car. He showed us what our choices was and walked us through them all with no problem. I will highly recommend DriveTime to my friends and family. Everyone be blessed.

I purchased a 2014 Chevy Equinox from DriveTime on June 18th 2018 and two days the truck was at the shop. Bad brakes, oil changed. When I called the DriveTime on Memorial drive my sales person told me well it was probably my driving and I told him that if I could wear brakes all the way to the pad in two days then that’s crazy. A week later I had to take the truck back to The Oil Pit and now it’s was the oxygen sensors. This is not even me having the truck for about two weeks. Again the truck will not pass the Ga inspection and I had to take it back to The Oil Pit on Memorial Drive and he didn’t find anything wrong but the truck but yet my truck is still shutting down in the middle of the road. So today July 27, 2018, I called DriveTime on Memorial Drive and then talked to a manager because I have not even made a payment and had to bring the truck in a total of three times and Monday my birthday is going to be the fourth time.

I bought a small suv from them less than two years ago, the buying process was easy. However now I am paying for more in repairs, and rental cars because nothing is covered in the warranty that I paid more from. It's not worth it. This has done nothing but cost me more money and stress. As far as their corporate office they are no help whatsoever. Once they have your signature and you leave no one will help you.

I had to sleep on my experience prior to writing this. My initial encounter was professional and customer service friendly. As a salespeople Ronnie ** was awesome but my happiness with DriveTime was short-lived. Less than 24 hours after I purchased my 2013 Ford Escape we were on 20 coming home with my 14 month old grandson in the back seat, when we began to hear grinding noise as if the brakes were up in drive. My husband immediately went back to the dealership to advise. We were informed simply to get in contact with Silver Rock. This is on a Saturday, which we did.

I'm happy and very satisfied with DriveTime services. :) Myaj was very friendly and professional. It gave me options to choose the best one for me. Everything was very clear and trustworthy. In love with my new SUV. Highly recommended.

The staff was helpful and friendly. Got me into something that I was comfortable with. Everything was done very professional and accordingly. Thanks again. I will recommend to anyone that's looking for a good dependable car. The wait time was short and they also help get the information I didn't have. The salesman and the manager was excellent.

My purchase was not long as it usually is when going into a dealership. I did my application online and was approved, I went in and told the salesman, Tyrone ** at the Hickory Hills, IL location what I wanted to leave in and that's exactly what I was able to purchase. The process was not long at all and they were quite helpful. He and Sammy ** were great.

I visited more than 4 dealers and there was always an excuse, or they wanted to sell me what they wanted. Here since they were very kind and finally I have my car and the one I wanted. I am very grateful to the seller.

Paul ** was a outstanding sales rep, he took his time to let me find my perfect vehicle that I could afford. There was no pressure tactics at all, very nice experience overall. People that have bad credit are treated very nice and not looked down upon as other dealerships do.

Awesome place to buy a Quality car, no junk on the lot and very helpful without being pushy. Highly recommend Mr. Chris ** for your purchase but everybody there is Great! We have been looking for awhile now and we finally made our purchase.

Our sales representative, Asha was wonderful. She was knowledgeable and went above and beyond to help us get into the car of our choice. We could not have been more pleased with our experience and highly recommend the DriveTime in Huntsville, Alabama for your car buying needs.

I decided to come back to DriveTime because I am currently a customer. DriveTime had helped at time when things weren’t so great but they gave me the chance. My car was totaled in an accident and I went back to them to purchase my second one.

2015 Cadillac SRX - Vladimir helped with the sale, and it went very smooth. He showed me multiple options with my budget and price range. I had 2 issues as the battery was dead and the wipers were worn, and they were immediately replaced. I will definitely refer others and be back for future purchases.

Great service from start to finish. The people were so friendly and patient while we got insurance together. The car I purchased is amazing and more than I could have asked for. I will definitely do business with this location again in the future.

This was the most amazing and wonderful buying experience EVER! We had a minor issue proving income because Robert is a taxi driver but Grant was determined and worked so hard to explain to the creditor how to show our income and got us our loan we wanted. This is our 2nd DriveTime car and if we ever buy again or when we do we will be back to Drive Time and hopefully Grant will be there. We are so happy with our SUV and our service at Drive Time. Thank you, Grant!!

Over the past 10 years this will be my 3rd vehicle I purchased from Drivetime. Everybody there at the Marietta location are excellent. Everybody was courteous, respectful and made the car purchase very easy. I will always return to Drivetime to purchase another car there in the future.

The salesmen are not pushy and are really understanding. They don't make you feel bad if you don't have the best credit. You may not get a low payment and APR that you are wanting but if you don't have the best credit like me, it's at least nice to you I can go somewhere for a car when you need one. We love our new car, thanks again for your help.

This was a pleasant and easy experience. The guys at DriveTime were friendly and extremely helpful. I walked out with little hassle and the Fair Deal. If you only have Fair Credit this is the place you need to go to get a car. They will work with you and report to the credit bureaus to help you build your credit.

I have terrible credit. I came to DriveTime and had an amazing experience. Scott ** was amazing. He communicated well and kept me Informed on everything that was happening. He was professional and funny. Justin, the sales manager was great as well. He helped me out as well. He was also very professional and courteous. Rivergate DriveTime helped me when no one else would and I very much appreciate it.

I didn’t know what to expect when purchasing a car through DriveTime but my sales person PJ at the SW Houston location made my experience an awesome one. He truly went above and beyond for me, even down to washing my car himself before I left. I would recommend absolutely anyone to work with him because he would get the job done with a smile on his face. He makes the customer feel special and gives his undivided attention.

I was very reluctant to purchase from Drive Time after hearing so many horror stories, to my surprise the process was amazingly fast and simple. My sales rep Cody ** made it the best auto buying experience I never knew I needed. Thanks, Cody. She is gonna save me a ton on gas.

It was a great experience. Ben was my salesman and was exceptional in everything that had to be done. He was very knowledgeable and answered all my questions. I will recommend DriveTime to all my friends. Thank you very much.

Purchased a 2009 Hyundai Santa Fe 2 years ago. Christopher my car Salesman was wonderful. I was satisfied overall with the buying process. A couple of weeks ago I was involved in an accident and my car was totaled off. I'm fully aware that Drivetime advertises a TLP (Total Loss Program) that is supposed to be designed to help customers finance another vehicle after a car has been deemed a total loss for little to no money down. On several occasions I have contacted Bridgecrest about this program.

We went into DriveTime in Macon on a Thursday and spoke with Adam... We found a car we liked, we planned to come back the next day to sign and get the keys. We came in the next day and they couldn't find our key??? (Adam was out.) We sat and waited for 30 MINUTES before they told us they couldn't find the key!!! Then they say "well, we can put you in something else." Okay, that's fine. BUT they were trying to put me in a COMPACT CAR!! We have two small boys that are in car seats... We needed something with A LITTLE room. That's all we asked.

I purchased a 2008 Sierra pickup December 2017, having it for 7 months now, both wheel wells on bed are rusted through and bumper is also rusting through. DriveTime will not fix anything. The place they told me to take it to told me all issues were pre existing, wheel wells had been repaired before. I would never recommend DriveTime to anyone, they sold me a piece of overpriced junk.

Excellent experience, Matt, Nate, Josh and the other Matt did a great job all the way around. What I was told on the phone is exactly what I received in the paperwork. They all did an excellent job and I think they enjoyed it also.

Charles was a great sales rep however, when I called in advance to let the dealership know that I was en-route and wanted to re-verify that I didn't need anything additionally (monetarily or document wise), I was strongly mislead. It took HOURS to close the contract and I had to cough up an additional $300.00. When you tell someone something and have it in writing it is very bad business to re-nig on your word in person and then expect someone to furnish additional funds. There was no real compromise or help from the bank. Leon, the gentleman who took care of the contract in Charles' absence was nice enough but I was/am really upset that I was mislead and the mishap was on the dealership end.

Thank you for helping me get a car I didn't even think I could afford. I have a beautiful car that I dreamed of and literally all of my nerves are gone. I'm so thankful. It was so easy and longest part was finding a car I loved, which we did. Chike was amazing and helped me along each step. Again, thank you so much!! I had a great experience buying this car and am so happy with it!

I must say that I had a great experience and they were very patient with me. I am very picky and I can honestly say I saw over 10 cars before I found what I love (2015 Ford Fusion). I would like to thank everyone!!!

Would have liked the car clean when picking it up. Other than that, great experience. Salesman was extremely helpful and the selection was good. The only other negative thing would be the amount of deposit money some of the vehicles required.

Fantastic and Professional Care. I was greeted immediately and there was zero pressure. I got the car I wanted (2015 Dodge Dart) at a fair price and the entire office made me feel valued. I was and am very pleased and will recommend DriveTime to everyone!

Just purchased a 2014 Nissan Sentra approx 4-5 months car. Purchase gap insurance & full coverage insurance. Car was hit in bumper. Car declare total lost. Went back to DriveTime and Bridgecrest for new loan. Never late on last loan, now being told have to pay double the amount of last down payment. I'm only been told finance company changed requirements.

When I got there right away I was greeted and the service was great. Chris explained everything to us, all the add on options and it was a quick process which helps when you have a 4 year old with you.

Very patient with us, going back and forth to help with the financing. Showed other vehicles. Ian and Bryan at the Shadeland Avenue office were very good. They were fast yet efficient. They were not pushy. They knew what they were doing. I would highly recommend and refer them.

If I could give 0 stars I would. They are big time scammers. They took my money and stole my car in the middle of the night by using a gps they made me get, and refuse to give it back. So now I am without a car and can’t get to work. Everyone else that has gone here told me they were ripped off as well. PLEASE invest a little more money and go somewhere that is not sketchy.

I was treated very nice at the dealership. Marcus was our salesman and he was very helpful. We got the car we wanted and the customer service was great. The atmosphere was uplifting and everyone seemed to enjoy their jobs. I would recommend maybe some more refreshments in the waiting area but overall a very good place to purchase a vehicle. Thank you. Have a blessed day.

We purchased a 2011 Ford Fusion over 2 years ago from the ORL FL store, amazing experience! Most recently we just purchased a 2012 Chevy Camaro and the experience was incredible! A big thanks to Julian ** for finding the car we wanted!

Customer service at DriveTime was very nice to me and the time it took to purchase my car was good. I thank DriveTime employee for my car and their experience. With the experience I had I would buy another car from DriveTime again.

I was hesitant about going directly to a dealer to get a car financed for myself. I had a great experience & the process was so smooth. I love my new car and DriveTime will be my go to lot to find a car. I highly recommend.

Not really happy. They fudged my credit score numbers. I checked it that evening and it was 60 points high than what they said which have gotten me a better interest rate. But I didn’t have much choice needed. The car for my family, I feel I got **. I will not recommend them or buy there again. I will be refinancing somewhere else in 6 months!

Christina ** is an awesome person. She made us feel like family. They go beyond what needs to be done. The car was clean. I would send anyone down there to get a car. Thanks to DriveTime for the help us getting the car and caring for people.

We went to DriveTime in St Louis yesterday to get a car. I was very disappointed because I was misled on the phone that I would not need a down payment. Then we drove all that way only to be told that we had to have $1,500.00 down. It is such a scam!

Good service, The staff is very attentive and kind. buy a SUV Acura MDX in very good condition. I would recommend that they try to deliver the clean vehicles and... Más I would recommend that they try to deliver the clean vehicles and with gasoline. It is the only complaint I have since they gave me the dirty car and without gas. It is the first time I bought a car and they delivered it to me. Comentarios Cambiar a Español. The employees Yelitza and Luis gave me an excellent service.

As a first time buyer, my experience was easy and comforting. Yamilet was my sales rep and she was very quick and efficient with her sales techniques. Everything was explained in detail and I left with little to no questions. Would recommend to anyone on the market for a new vehicle.

The customer service was exceptional. Everything was great and I love my new car. First car I ever purchase on my own. I will definitely make DriveTime my number one car purchase. Thanks to all the sales associates that made it happen for me.

Camisha was very good and patient. She made my 19th birthday great. I really love my 2015 Ford Fusion. THANK YOU SO MUCH CAMI??? I really appreciate the call I received to know how I’m liking the car!!!

Had a absolute pleasure. Great experience with your Gastonia location. Todd was a great sales rep. Looked at 2 vehicles and test drove both. Only thing was time consuming was the paperwork and the Insurance. I will definitely be going back to the dealership in the future. Love my Mazda.

I bought a 2006 Ford F150 super cab from DriveTime. Two weeks after I bought the truck I started having problems with it. Called in and was told I needed to bring the truck in to be checked so I brought it in. I was then told that they needed to order the parts and gave me another appointment for the following two weeks. (This would not have been a problem if I was living within the city but I live about 500 miles away.) Now I came back two weeks later was told the parts had not come in and then was given another appointment. This continued for two months and the whole time using up mileage on the warranty.

Sales person was absolutely great to work with until I realized he had completely misled me in terms of payments. Sales manager was even worse. Used carefully picked words to dance around payment frequency and interest rates. Disgusted with this entire experience.

Beverly was wonderful going over all of my options during the car buying process. She was professional, smiled a lot that is sometimes hard to do dealing with customers. I dealt with a manager. I think his name was Taj (don’t quote me on that). He was nice, professional he smiled as well. On a disappointing note, I will be bring the truck back this week. Thanks.

Although everyone was bright and friendly I feel as if after they knew what I had for a down, it was predetermined what was available. Just as my 1st visit when they were only interested in putting me in a certain suv for 600 down. Then I go in on the 30th with 600 and told it takes 950 for a suv. Hence I did not get what I wanted but needed a vehicle. I will never buy here again or send anyone. Also it was not explained to me prior to signing that motion GPS coated 695.00 or I would've opted out. Also 299.00 for a pre del. service fee? This never came up and why am I the costumer being charged for a car that was already on the lot. So did satisfied but again going back and forth for chemotherapy I needed something and they knew it.

I'd heard horror stories about purchasing from DriveTime. I was a bit worried but I found the experience to be genuinely fun. The sales reps were super helpful and direct, which I enjoyed. The paperwork was minimum and did not take long to complete. I plan on coming back here for my next vehicle purchase.

Sherrod was very helpful. He found my son and I both vehicles at the same time. He is a very good salesman. He explain the options that were available as far as warranty. We both chose to go with a warranty and gap insurance. The dealership was clean and the temperature was comfortable.

Sue ** was outstanding and deserves high praise for her customer service and going above and beyond. I had very strict requirements due to my job. And she worked with me endlessly, including measuring the space in each vehicle for me. Ultimately, I love the car! I wish I had gone there sooner.

I was sold a lemon. I bought a 2011 Hyundai Sonata. The car is not driveable. Today the engine has went out twice in one year. After three months of purchasing my vehicle in June 2016 I’ve had to replace the alternator, starter, battery, front back brakes, rotors, fuel pump and two engines. I am a single mother that works two jobs and have a disabled child that needs to be hospitalized twice a week for medication. I am now catching eight over and I am still making payments for my vehicle on time. I have never missed a payment. I called customer relation. They told me there was nothing that they can do after I cried to be put into a better vehicle.

The experience was awesome, but I wish an extra key came with the car. The salesman was very informative and knowledgeable about the process and very friendly. The whole process was very easy. The car was in good shape and I’m very happy with my purchase.

I was helped by Matthew and he was terrific. Helped me out a lot in purchasing my new car. He helped me to go take the pictures for my insurance and he was always there to answer all the questions I had.

My experience with Bridgecrest has been a nightmare! Purchased my auto loan in August 2016. I have made every payment on time. I moved out of state and my car was towed from a predatory towing company In Zone Tow Inc. They told me I had to pay 350.00 to get my vehicle back. I was in the process of getting the unexpected finances to pay for the tow. Bridgecrest hired a company to repossess my vehicle without my knowledge after only being on the fourth day in impound lot. By that time after the four days I had to pay Bridgecrest 1035.00 dollars or my vehicle would be moved out of state to the auction. I made arrangements over the telephone on what day I was going to pick up my vehicle. Bridgecrest ended up moving my car over 500 miles away after it only being day 10 that they had possession. By now they said I would have to pay almost 1400.00.

I purchased a 2010 Toyota Rav 4 Sports August of Last year. I still think it was priced very high. I have not had the car for an entire year and already had to get all new brakes and the suspension was bad. Come to find out the brakes were completely gone. They were already bad when I purchased the vehicle. Silver Rock do not cover anything period. They have a real bad reputation for not assisting anyone. I had to kick out 1300 of my own dollars to fix repairs that were previously there.

My wife and I had not planned on buying a new vehicle that day however we stopped at DriveTime. The service was friendly, genuine, & no pressure whatsoever. We test drove a vehicle, went through approval process. Left, went home, discussed the situation. Went back an hour later and drove away with our new Cadenza... Thanks to all the staff that were involved...

I went in over a month ago not knowing what I wanted at the time. (I was difficult to please.) Fred showed me around & being that I was unable to tell him what I was wanting amazing he didn't try to talk me into a car, wasn't pushy & gave me my space. He followed up w/ me even after I wasted his time and wasn't very pleasant. Last Friday I returned over a month later. He remembered my name and helped me get into a new car THAT I LOVE! He could have easily ignored me & assumed I was a waste of time. But thankfully he didn't... He truly wanted me to like what I was going to purchase. GREAT JOB! VERY THANKFUL & HAPPY!

Buying the car was easy for my son - a first time buyer. Down payment was as promised. Salesman great. What's bad is the car- a 2016 Ford. He had the car for 13 days and it broke down. He had to pay for a tow truck. He had to Uber to work. He had to get a rental car - the part he needed took 3 days to get. Sure, the warranty company covers the repair. But that doesn't help with the transportation issues and the money he is out now - after just paying the down payment. Now the repair place called and he also needs a battery - at his expense... 162.00.

I would like to say that my purchase experience at DriveTime was smooth and terrific. The employees were extremely helpful and knowledgeable. I definitely would recommend anyone to first look at DriveTime before looking elsewhere for their next vehicle.

My experience at DriveTime was great. Alicia ** worked with me patiently. My credit is not the best bit she worked it out. All employees are friendly and made me feel welcome. I was recommended by a friend, and I will surely recommend someone.

Mr Tracey ** did a great job of explaining everything to us. He was extremely helpful, not pushy and was very patient with us to walk us through every step of the process and making sure we was comfortable. He got us straight to the point.

Mr. ** and the staff of DriveTime on Memorial Dr. was extremely pleasant and very helpful. They were kind and patient. I would definitely recommend this team to anyone I know. I got the car I wanted, and am very satisfied with the service rendered. Thank you.

The people at DriveTime were fantastic as before. Went above and beyond to get me in the vehicle I sought. Very professional and courteous. Thank you DriveTime. Thanks to the staff at the Lauderhill Florida DriveTime. The Best.

Richard and Loni were amazing. I wasn’t looking at DriveTime but they had the car I wanted. Loni and Richard got my car delivered from another location. They were very professional and courteous throughout the entire process. I wish every car buying experience was like this.

I was very pleased with the service I received and would recommend them to my friends. My salesman was very helpful and very informative. I am very pleased with the vehicle he sold us. Everyone there was very polite to me and my wife.

I really enjoyed my experience at DriveTime! I immediately left and began recommending to friends. The process was smooth, easy, and fit my budget. Chris, the dealer, made the process worthwhile. As a recent college graduate, purchasing a car that is reliable was a big deal for me. I'll be in graduate school soon, so I'll need transportation to commute to my field site. My previous experience with cars has been a financial burden due to the constant mechanical fixes. I am grateful for purchasing a vehicle that fit my personal desires and my development as a young adult.

My car buying experience was relaxing and no pressure. Antoine ** was a very good salesperson, Took the time to show me what my choices were and talk to me about them. Need a Car? Go here. You won't regret it. I will come here again, for another vehicle. Thank you Antoine.

I would like to say the salesman Emeka was great. However, three things that I was not happy with was firstly there was not a lot of options to chose from. I did not understand if the price of the car was the similar why more of a deposit was to be made. Totally confused because the amounts were not that far off. Secondly, I was there all day near 7 hours. I was exhausted by the end of the day. Third, my car was not detailed in which I do not understand why???

Our Salesman, Christ at DriveTime in Conyers was very helpful and accommodating! Christ drove to Duluth to pick up our first car. They stand by their 5 day hassle-free exchange period. We purchased a vehicle on a Monday and on Thursday, it had engine trouble. I called DriveTime and told them we wanted something else. The manager, Justin, told us to come on in. Chris drove yet again to pick up a vehicle for us, this time to Morrow to pick up our SUV. He even put gas in it. While no one wants engine troubles so shortly after getting a car, it was nice we were able to get into an even newer car.

Jonathan ** helped me out so much! The process was quick and easy. Couldn't have asked for better service. I was worried about my credit, but Jonathan worked with me to get me approved with payment options that worked for me. Thank you!

DRIVETIME MADE MY DAY from the first visit to me making a purchase. Everything was good from the customer service to showing me vehicles. CHRIS ** WAS SUCH HELP WITH EVERYTHING AND I TRULY APPRECIATE HIM... I had been to two other dealers before I went to DriveTime and no seem to make things work so finally when I googled about DriveTime and also my relative referred me and told me how good they were I couldn't help but to go and see for myself and I'm glad I did cause I made a good Satisfying choice.

So after doing a online application for DriveTime, we were told our downpayment was $395 which we had planned to put down about $1500. There were several vehicles we liked on their website. Once arriving at their lot we noticed majority of their cars had very high mileage (100,000)! Then we found a car we liked at a price we were comfortable with & mileage was good. We were told by the not very friendly sales rep our downpayment would be $7,800!!! Save your time & money! This place is a scam! They want to sell you a vehicle with $100,000 miles! NO THANK YOU!

Thanks for all the help everyone did to help us purchase a vehicle... Thanks to Ms. Yvonne from the mesa center for doing all the paper work and being patient with us. We love our new car and would recommended it to anyone in need of a car. Thanks DriveTime.

Ms. ** has great people skills. She's funny. And she enjoys what she do. I appreciate her for being patient with me. She went out of way to ensure that I had what I needed for the car. Thank you so much.

Mike the salesman was friendly. The manager wasn't. I looked over and he was looking at us then held a folder over his face and whispered something to another guy. The other guy then looked at us and started laughing. Made me feel uncomfortable.

Eric ** and Ian ** at the Shadeland store were awesome!! I had went to a competitor about 10 yrs. ago and watched endless repetitive videos and signed and initialed 3 reams of forms!! I also felt like I sold my soul to the devil. DriveTime was the best experience!!! Everyone was very nice!! Thanks to everyone!!

It couldn't have been easier and I'm so happy with the vehicle! My salesman was fantastic. They really work to find the vehicle you want! I will definitely recommend them to my friends and family if they are looking for a vehicle!

Carlos is the man!!! I highly recommend anyone and everyone to DriveTime. Carlos really took the time and help me out. He also took the time and patience with me. Never thought getting a car is easy with DriveTime. Really had a amazing experience with DriveTime and yes Carlos is the man.

Very courteous and the salesperson didn't go back on his word when he said that he could get me in a vehicle with a zero down payment. I didn't have a lot of money for a down payment and had been to other car dealerships and they all needed a down payment. Thank you so much.

Purchased a car. They provided excellent customer service, friendly atmosphere, easy to get there. Every Employee has outstanding knowledge of what they are doing, provided the consumer over and above customer care, hospitality. I would recommend a friend or family member.

Thank you to Christopher for helping us out yesterday. The service there was absolutely amazing. We was pleasantly impressed by our deal and was overjoyed with the car we purchased and as we ride in the car today we feel that us getting the car was meant to be.

Staff was highly polite and professional. Explained every detail of the process with honesty and integrity. Helped me get my dream car and I’m highly blessed with entire staff! Thank you for allowing me to achieve this. I was nervous about getting approved... I’m on this journey to build up my credit while driving something nice. Now I can enjoy my summer with my Mopar Club family. Truly a blessing!

I bought my dream car at DriveTime in Midlothian. I was having a lot of difficulties with pay stubs but 4 of them came together and helped me. They did everything possible to make sure I got the car I wanted and was happy. Thanks to Steven, Ahmed, Kaitlin and Bryce!! I would definitely recommend this place. Amazing team!

I dealt with a total of 3 people during my experience and they all were very helpful towards my process. Christine, Eric, and Jason were kind, and encouraged me to take my time when it came down to reading paperwork, choosing a car, and being positive that the one I chose was the one for me. They made me feel very welcome and were upfront about everything which I appreciated and gave me options. I bought a car that's only 4 years old, and I'm happy with my choice. I'm also glad DriveTime does give you a chance to get your APR rate down within 60 days. It's another way of allowing a customer to help themselves. As far as I can tell in these past couple of days, I like DriveTime and would gladly recommend others to the dealership I went to.

Matt and his team got us into the vehicle we wanted, kept us within our price range, and unlike other places there were no surprises when we got to the dealership. They got the car we wanted from another location and had it all ready for us. Thanks for helping us out!

Mr ** was really attentive and professional. I was able to get a car and have comfortable payments. He explained everything for me to understand all the process before I even went to their office. He was in touch and was able to wait for me to get to the dealer. Was a great experience and I recommend everyone that ask me where to get good service and nice cars. Great job.

JD out of Aurora was my sales rep and he was very personable. Didn't try to pressure me into a vehicle I didn't want or push for added options. He wanted to work with me and get me a vehicle I wanted. Hands down, best dealer experience I've ever had.

I visited the Arch road location and my saleswoman Briana was wonderful! I recommend her to anyone that wants to buy a car. She went above and beyond to get the car I wanted and even drove all of the way to Petersburg to get the car. Thank you!

My wife and I purchased a 2014 Ford Fusion last fall. The sales people were great, but we have issues with our sales experience. One, there were no floor mats when we purchased the car. Two, both rear tires had slow leaks in them at the time of sale, I was able to fix one myself. Three, the dealership only had one key for the car. We had to purchase another at around $170. Four, the tire iron with the car doesn't fit the lugs. That means if there is an emergency, I can't change the tire myself, and I have to purchase another tire iron. This isn't cool in the least. We got the car at the Pelham Alabama location.

This company should be avoided at all cost! They lie, cheat and steal. Do not use the ancillary products. They are NOT required. We were told they were required because we were using their finance company! Do not sign anything until they produce an itemized list of all monthly charges. We were told it would be $10.00 a month! We still don't know how much per month we are being charged! They refuse to tell us! Something as simple as an oil change, they felt the need to lie about that as well. We took it day one and got the oil changed. It was pure black. The technician said it hadn't been changed. The sticker on the windshield stated it had just been changed!

Very nice people very helpful. Had a few issues with vehicle that had to go into the shop right after the purchase but was minor things that didn’t take very long to be resolved. Overall great experience for being my very first time financing a vehicle.

I bought my car through DriveTime 4 years ago. For the last year and half I have been paying extra (like 200 to 300) every month. I have call asking them to apply overage to principal. They shorted me a payment and will not go back and review their figures. The balance continues to increase. I have paid 3000 in over my payment and still does not reflect on my payoff...

We decided to purchase a van from DriveTime. Initially, the experience was going extremely well and we were excited for the purchase. However, an issue with our tires changed my mind. About a month in from purchase, we decided to go get a quote on some tires to plan ahead for the expense. When I say plan ahead, I figured 9 months to a year in based on how much we would drive the Van. However, when we went to Discount Tires for a quote, they measured our tires tread depth and looked them over for general quality. They measured our two back tires at 5/32 and one front at 6/32 and the other at 7/32. The specs are “barely” above what they recommend replacing them at which is 4/32.

Corby was very helpful and nice. I will send all my friends to him. The experience as less painful than I expected it to be. We got out of a bad lease and into a very nice 2016 KIA Sportage. We are very pleased so far in this matter.

Shana and the managers were awesome. One of my best purchasing experiences. They found the car I wanted and the price I wanted to pay monthly. I plan to send my boyfriend to purchase his pickup truck. I will definitely recommend DriveTime to friends.

I never thought I would be approved, and Wesley made get my dream car a dream. If I ever need another car I will return to Drive Time. The car (2012 Honda Civic) runs like a dream, love it. Thank you so very much.

I have been a DriveTime customer for 2 and a half years now and I wish I never gotten a vehicle through them!!! I am on my second vehicle from them because my first one was totaled and GAP bought out the contract. My first one needed new brake pads and rotors all around, plus the undercarriage was completely rusted out. They put me in another one that I really liked... after I had to replace all 4 rotors, brake pads, and the rear struts. The transmission has been displaying a symptom of an issue that has been occurring since I got it. The main issue at hand is that they will Lock you into a high interest lease and there is no positive way out of it. On lot price for current car was around $16,800. The car was actually worth around $8,000 when I purchased it. If all payments are made on time, I'm looking at paying $30,000 for a car that I couldn't sell for $5,000 today. I've paid around $8,000 for it so far and My principal is still $14,000!!!

Overall I am very satisfied and happy with my purchase. My salesman and staff was very nice. One thing that needs to improve is the time it takes to complete the deal. Also a better selection of family vehicles (7 passenger).

I guess my main issue is the process takes too long. Christopher was a great salesman, he had a few minor issues he needed assistance with, but other than that he was awesome!! I would definitely recommend DriveTime to anyone.

I had an idea about what I wanted when I went in, but when the particular one I liked had a down payment out of my range, the team there helped me find one that was. There was no pressure to buy the best they had, and no attempts to upsell me on any products. The people that worked there were awesome the whole time, despite how picky and annoying I was while there. I couldn't recommend them enough, and they have my business if I ever need it again.

David ** was a great assistance in the vehicle we purchased. He took the time to see what our options were and went over everything in a timely manner. He and the manager stayed beyond closing time to finish up paperwork and get us in the car we wanted. I'm so happy with the car we purchased.

DO NOT GO TO DRIVETIME. I have had nothing but trouble with my car since day one and I have called the Pelham Al store and was told in 6 months I could trade it in and I just had a baby. Went to trade it in and the rude manager told me a year!! Now that I have had it a year still will not trade it in!!! I was sold a car that had recalls that I was not informed about!! Not happy customer.

Me and my Fiance went to Drive Time in Morrow Ga to purchase a vehicle. The beginning was good. The original sales Rep Tye was off the day I went to make the final purchase. Ralph completed the sales transaction for Tye. The first trouble sign I saw was the Fact that Ralph gave me a key fob which comes out like a switchblade. The key was very loose, slightly bent and not secured. I specifically ask Ralph for another key because the key is going to break. Ralph tells me Drive Time does not have another key and to take the malfunctioning key to the Ford dealer and they will fix it. I trusted my salesman Ralph and didn't think he would lie to me. So I leave the dealer with the car. I noticed that a plastic vinyl floor cover on the driver side only. I turn on the AC and noticed a lil fog but was told by the GM they shampooed the Driver side floor.

I purchased a vehicle in Gastonia North Carolina. According to DriveTime Personnel payments were to be automatically paid period. After days and days of the payment not coming out of my bank I went online and made the payment. Bridgecrest rejected the payment and they repossessed my vehicle 11 days later. When I called Bridgecrest and DriveTime they said there was nothing they could do. When I spoke to the company that picked up the Jeep they said they do this all the time to people in enormous amounts. Never buy from here. I've never in my life been treated with such indignity from a business. More people need to be informed of their policy and practices which are crooked to the fullest extent. I will report this to all agencies and to everyone on social media. I am a veteran of United States Navy and my word will spread fast.

Best car buying experience ever. These guys rocked. They got us in and out in under 3 hrs and never beat around the bush. They kept us informed on the process and when other deals told us no they got us a yes. Thank you DriveTime.

The team at your West Palm Beach location are fantastic! Jason, my salesman was courteous, professional and made our buying experience second to none! This is the second car we have purchased at this location and the experience has been terrific! Thanks for making our life easy!

I love my new car. It’s amazing. Never thought I’d love a car so much. I purchased a 2017 Kia Rio... it’s a white one. I’ve been smiling since the day I got it. Lots of features in it that my other car didn’t have.

The first vehicle I bought from Lakeland DriveTime had too many problems but DriveTime was fair and allowed me to get a new vehicle from Gainesville and they were awesome at the Gainesville location. As for the vehicle I purchased I am pleased.

I started out on memorial day weekend. I went to Alamo Toyota, and they had me there all day. I went from being approved to this is the best we can do for you a 14 year old car not even clean. I went from there to World Car Kia, to Alamo City Chevrolet to 2 more auto places. One guy suggested DriveTime in the hot office. I immediately said no. Sitting on the side of the road asking God for directions, I thought about DriveTime. Went in at 8:45 by 8:50 I was approved. But I didn't believe it.

Never get a car from this place. Their customer service is horrible. I have been getting the runaround for the past week about a car. Whitney in Greensboro has given me a horrible experience with DriveTime. This is my first time purchasing a car and I’m not happy with the service from these guys at all. DriveTime is a horrible experience.

Orlando DriveTime on 50 - Your Paperwork takes too long. You have it in the computer. Not sure why you have to sign so much, other than that we had a very nice experience. John our salesman was GREAT. He made it all go smoothly. Thank you.

I am truly ecstatic about my purchase. Every time I shop for a car I am never given options and you guys provided me with several options. Your sales person made sure I was happy and listened to everything detail I was looking for in a car.

Initially we were about to leave as we had an appointment and it took over an hour before a salesperson got to us. Once we began the process everything went pretty smooth. We drove off in a vehicle we would never had expected to get in a million years.

Awesome experience... Derek was the BEST from beginning to end, answered all questions and very straightforward!! Thanks DriveTime you APPROVED!! I would recommend to anyone that’s in need of a car! So, glad I came, I went in unsure but left reassured and HAPPY!!

Rodney was my Sales Consultant and he made the entire process very easy and comfortable. I have never had a more pleasant car buying experience. From the moment that I walked in I was made to feel at home, I never felt rushed or pressured into buying something that I wasn't comfortable with. I will definitely be coming back here in the future.

I never experienced such good service. I knew what I wanted. The Sales Representative Hope kept in contact with me and she was a joy to work with. I will be with DriveTime for all of my car purchases. Thank you!

I would like to thank the entire staff for making this transition as smooth as possible. It started with Shane and all the way through Uche. I would like for both of them to receive credit. I could not have gotten a better team.

The car buying experience was good but when we got home the air conditioning blows hot air and I called DriveTime back and told them the problem. The young man who answered the phone was very rude and act like I was dumb, I wasn't too happy about that.

I gave a 4 star because I was put into car that has some type of mechanical problem. Besides that everyone were professional and respectful. Jennifer was very patient and David help to get another. So far, I am enjoying the car and hope that stay way. I am thankful to have found DriveTime because I could not none one wanted to give me second and my family and I were a big need of a second car. Thank you!

I put $1400 down on a vehicle. Halfway home the vehicle started ticking and the engine started sounding really loud. Took the vehicle back. Test drove a 2nd vehicle, it was making a popping sound on the front right side. I chose another vehicle from a different location. They went and got it, brought it back to the lot and scheduled me to come get it today. I confirmed yesterday with the sales manager Shayla that the vehicle was there and my scheduled appointment time for today. I get there today and they say, "I'm sorry, we sold it because corporate issued you a refund check, therefore we don't have your down payment anymore."

The person I worked with, Contina **, was very polite, funny, and had a great personality! She was there for me the whole way. When I went back a second day to finalize and get the car, I had only an hour before going to work and she was amazing at getting me in and out of there on time. She always had high energy and was very friendly. My new vehicle is also amazing and would highly recommend this DriveTime in Waukegan.

My circumstances prior to my visit was not simple or easy. My salesman: James was helpful and patient, made effort to help me understand the entire process. Financed 2013 Toyota Corolla with a bad credit history. Worried about vehicle condition and would suggest more detailed information about vehicle inspections. James allowed me to take my time and to ask as many questions as possible; not controlling or rude. Even washed the car - I would highly recommend anyone to work with James and the Antioch Dealership are fortunate to have such a hard worker. Thanks again.

I loved the experience. While I had hesitancy, Amii did a great job getting my questions answered as making sure that I felt at ease with the process. I had previously visited a J.D. Byrider and found that they were extremely pushy and less concerned with customer service and more with generating future sales leads out of the references provided. DT even had the clause very openly displayed and even made sure to highlight both the clause and the ability to refuse said clause.

I was satisfied with the customer service I received from sales person NICK **. He kept me informed of updates on the vehicle I desired to purchase and gave me vital info I needed to make an informed decision. I really enjoyed my experience at DRIVETIME because of NICK and all the nice staff there. Thank you!

I visited David ** at DriveTime in Clearwater FL, about 7 months ago looking to upgrade my beat up truck. He went above and beyond looking for the perfect vehicle for me, it just wasn't in the cards for me at the time. I show up with no appointment on Saturday afternoon, 7 months later and with a lot of work and little luck got me into a 2015 terrain with every option I wanted. That's not why I'm giving 5 stars because that's what car salesmen do. What made this purchase special was he remembered every detail from over a half a year ago. Shows how personal, and professional he takes his job at DriveTime. I told him then and even after the sale I will say it again. He has earned my business and I look forward to being a repeat customer. Thanks again Dave!

Absolutely amazing experience from start to finish. Sales personnel let me take my time browsing the lot before bothering me at all, then introduced themselves and gave any assistance they could before letting me finish my viewing of the lot. Knowledge of the vehicles was spectacular and personal opinions/advice was helpful without being biased. I truly felt like my individual needs were catered to through the process and finding a car that met all my requirements while staying within my budget was a blessing. Sales personnel encouraged me to purchase the vehicle due to its great fit for my situation and great price to match, but never did I feel pressured to purchase beyond a comfortable point. Entire experience was incredible and I appreciate all of the assistance at DriveTime on Camelback. 10/10. Would recommend to a friend!

My boyfriend purchased a car from here last year. We weren't together at the time but when he told me how much he was paying, I told him he got played. His bi-weekly payments about 200+ (about $500/month) for a 2008 Chrysler Town & Country that had 22,000 miles on it. He has a 722 credit score. Not sure how he got this payment, he's originally from Nigeria. I feel like he was taken advantage of, we're going to review his paperwork together and see what can be done to lower his payment. Not good DriveTime.

The service was great and very helpful. The sales lady Rasheka ** helped me at every step. She is a great person. I will be buying another car from her soon and would recommend anyone there. I am completely happy with my purchase.

Early week I made an online appointment to visit DriveTime in Hickory Hills after seeing a few vehicles I was interested in and on Saturday, May 19th I went in for the 1st time at 11:45a for a 12:15 appointment and was out by 3:30p with a car! I was helped by Tyrone **. The process was easy and it was truly bc I was prepared. I knew I was going to make the move to purchase a vehicle as soon as I returned from out of town the previous weekend. That following Tuesday, I gathered my last pay stub, proof of residency, and I knew my down payment for months and my budget for a car.

Me and my girlfriend had a great time. We worked Artesia which was amazing. She helped us get into what we wanted. We were car less until we came there and she assured us we were leaving with a vehicle. I would definitely recommend DriveTime to anyone and to work with Artesia.

I was very satisfied with the great customer service I received. Yunuem and her manager, Key, really helped me find what I wanted and with the payments I needed. And I’m very satisfied with the vehicle (2016 Dodge Grand Caravan)!!! I will definitely recommend DriveTime to any friend or person I know that is searching for a vehicle.

I bought my 2016 Jeep Cherokee through Maurice at the Fairfield, Ohio location. He was very easy to talk to, very genuine, and I felt zero pressure! I am easily a pushover so I appreciate him a lot. My credit is new, so I was concerned about needing a co-signer. I would have been able to have a co-signer, but I’m stubborn and didn’t want to depend on anyone. I was looking at a Jeep Patriot at another dealer, however the Saleswoman was very rude, monotone... not somebody whom I’d want to receive commission off of my purchase. The entire environment at DriveTime was very inviting. I felt welcomed here, as opposed to being at the big name Dealerships. I will also mention, that I’m a new mom. Maurice helped me find the mom user friendly, hands off car that I could, and it’s so reliable! I love it. Thanks Maurice.

I was very, very happy with my whole experience. From my online application, to the prompt follow up, to the amazing service from Susan ** at the Allentown, PA dealership… Everything went so smoothly. I would definitely recommend friends and family to purchase their next vehicle there.

We had an awesome experience buying a Ford Escape through DriveTime in Fort Myers!! Our sales agent, George ** was amazing. He explained everything well and was very personable with us. I would recommend DriveTime to friends and family. Thanks so much for everything!

I purchased my car with DL at the Augusta, GA store. He was very easy to talk to and work with. He explained every step to me. I had already looked at the Jeep Renegade online. I knew what vehicle I wanted. The managers and other salespeople were nice as well. I will be recommending my friends to shop there.

Was approved by the website for a Dodge Ram for 595 down. When got to the Salem dealership and said that I wasn't approved for the Dodge pick up and wanted to put me in a Nissan for 1800 down. A sham and lie to get you into the dealer and lie to you. The website approval is a lie and con. Will never do business or recommend these con artist.

We went to DriveTime (Roanoke, VA) to get both a truck for my husband and another SUV for me (I had gotten one previously there with no issues). We were approved online with a certain amount down and told to bring certain items. To begin with they needed bank statements we were not told to bring (we had driven 200 miles). Thankfully our bank emailed it to us. We did all the info and then was told our down payment was way higher than we were told online. They then wanted to put us in something else with a big down payment. We came this distance due to what the approval said online just like previous. Needless to say we left with no vehicle due to being very upset with them. Let me mention so did another customer. Will NOT recommend them ever again.

When I went to purchase a vehicle of March 2016, I needed a vehicle bad. My transmission went out so they really did make the experience a good one when buying with them. If I knew that I was going to be upside down I would not have went that way. After a year with me paying on time I thought I would be able to trade my car “NOT”. I was told I have to wait til I am under $5000 to trade. I have been to other dealerships but not able to get financed because of that car that I owe way too much money for to trade without having a big down payment. I have been paying on this car for a little over two years, not late and seems as if my balance is not going down. My credit is better and know my interest rate should be lower but again DRIVETIME will not allow me to trade. I advise, “Be careful of what you get yourself into cause it's hard getting out.” All I want is a newer car with a lower interest but I am stuck.

Bought an Infiniti Q50 for with my mom. I really appreciated the friendly welcome and service we received at the Louisville location. A special thanks to Mike ** for walking us through the process professionally and patiently! Mom is so happy with her new beautiful car and we would definitely recommend DriveTime to our family and friends. Keep up the good work!

It being my first time purchasing a car I was skeptical about it and was unsure and felt I was just going to get numbers thrown at me but my experience with Wesley at the Chandler Arizona location was amazing. He was awesome and make my experience easy and fun and ended up getting my dream car.

When we visited the Corpus Christi location on Saturday we asked them twice if the vehicle we wanted still had the factory warranty due to the car only having 24800 miles. They went and checked and came back and told us "YES it still has the factory warranty". While do a test drive I asked the salesman again if it had the factory warranty. He again said "YES". When we showed up today with $1000 CASH down payment we were told that they found out yesterday that the car we wanted didn't have the factory warranty due to it previously being a rental car. They knew on Saturday that it had been a rental car. That's okay though. We took our $1000 CASH down payment and went to Allstar Mitsubishi and bought a 2018 Mitsubishi Outlander Sport Limited with only 06 miles on it with a lower interest rate too. Thanks DriveTime for sending us to them.