DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
Visit www.drivetime.com- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
DriveTime Reviews
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Reviewed March 12, 2020
I am thankful that DriveTime gave me an opportunity to be able to get a new car, but normally when you purchase a new car it is washed up (inside and out). Mine however wasn't. The sales rep told me he was going to gas it up. When I got in it to leave I was thinking I would have a full tank, no he only put like $5 in it.
Hello Christina,
Thank you for providing your review and congratulations on your new purchase.! My name is Jodi and I would be glad to address your concerns as mentioned in your review. I am pleased to hear that our sales staff was able to find you your desired vehicle suitable for your lifestyle. However, I certainly understand your disappointment in regards to how the vehicle appeared after purchase.
We strive to have every customer’s vehicle in a reputable condition when presented to them at our locations. Generally, all of our vehicles are detailed before ownership to meet DriveTimes requirements. Therefore, if the vehicle was dirty when it was presented to you at the time of sale, we would be glad to look into this matter further. Our company ensures that all vehicles have an adequate amount of fuel before leaving our sales lot to make sure our customers arrive at their desired destination.
We truly appreciate your feedback and will be using this where coaching and training opportunities are necessary. Please know that if we did not meet your expectations, you may contact our Customer Relations division at (800) 965-8043, so we can address your concerns.
Respectfully,
Jodi-DriveTime Customer Relations
Reviewed March 11, 2020
Great salesperson. She was determined to make sure I left with a car that day! She was thorough and patient with me. I give her high marks and would recommend my associates to go with Shonte. The manager was great as well.
Hello Belinda,
Thank you for sharing your review with us. We are thrilled to hear the staff at our Bedford dealership provided exemplary service and a pleasant car buying experience for you.!
It's important to us that everyone feels valued and respected while interacting with our staff and that we maintain open communication with each step of the buying process. We also welcome opportunities to address situations where our service level is not being maintained at or above our business standards.
Concerning your star rating, we apologize if there was any interaction with us that was less than perfect or left you dissatisfied in any area. Should you request further assistance or wish to discuss your experience with us directly, please contact my department, Customer Relations at (888)290-0148, and a member of our team will be glad to speak with you.
Respectfully,
Rebekah – DriveTime Customer Relations
Reviewed March 10, 2020
I was given a vehicle at your Covington Pike location that was not washed as if it was the norm... First, the back of the vehicle was full of water where the spare tire goes... After I did a pretrip on the vehicle the problem was discovered. They took care of that but word to wise check vehicles and clean them up prior to selling...
Hello Pershan,
Thank you for writing your review. I truly apologize if your desired vehicle was presented to you in less than satisfactory condition, in addition to any concerns that you noticed during your walk around.
Please know we strive to have every customer’s vehicle in a respectable condition when presented to them at our dealerships. Customarily, all of our vehicles are detailed before purchase to meet DriveTimes standards. However, if the vehicle was dirty when it was presented to you at the time of sale, we would be glad to look into this matter further.
I am glad that the dealership was able to promptly resolve any concerns that arose while conducting your initial inspection before purchase. Since all of our vehicles are pre-owned and we are unable to predict if our when mechanical malfunctions might arise, all vehicles first arrive at an inspection center to be evaluated and tested to make sure they meet all national highway standards. In addition, we provide a Limited Warranty that covers the first 30 days of the sale, or up to 1,500 miles driven, whichever comes first. An optional Vehicle Service Contract is also available to our customers to purchase, which offers assistance in most situations thereafter.
With that being said, I am sorry to hear of your displeasure regarding your experience. We truly value your feedback and will be using this to improve our inspections at our centers, and will apply coaching and training opportunities where needed. Should you wish to discuss your review in further detail, please contact my department at (800) 965-8043, and an agent would be glad to assist.
Respectfully,
Jodi-DriveTime Customer Relations
Reviewed March 10, 2020
The salesman was friendly and funny. The salesman pushed to have us walk away with my favorite vehicle!! By far the best car buying experience I ever had!! The car, although older than my other car, felt like an upgrade!!
Reviewed March 9, 2020
Mr. ** was awesome. Great customer service and listener. Very attentive to my needs and questions! Great! Your company needs more people in place like him. Well worth a standing ovation and promotion! I pray you continue to succeed in all you do!!!!
Reviewed March 8, 2020
This was the easiest car buying experience I have ever had. They treated us like family and made sure we got the car that was right for us. We had a minor problem and came back a few days later. The problem was solved swiftly and to our satisfaction. They were actually happy to help us with our problem. Loved it and would recommend Drive Time to my own family.
Reviewed March 8, 2020
Wonderful experience. Jessica made the process of finding the right vehicle and purchasing that vehicle very smooth and efficiently. She is the best salesperson I ever worked with and I will definitely be recommending this place of business for any and all that I am aware of who are looking to purchase a vehicle. Thanks again Jessica for making this the best car buying experience I ever had. You are AWESOME!!!!
Reviewed March 6, 2020
The manager Kelson and sales rep Antavious did well helping me get approved and chooses a vehicle. Antavious was very attentive and walked me through each step. Everyone there was doing all they can even with it being very busy. I would recommend anyone who wants good service and wants clear and quick approval for financing options for a new car purchase.
Reviewed March 5, 2020
Customer service was GREAT. Process was easy and fast. This was my first time financing a car and they made it comfortable for me. I got a approved before I even got there which made it even easier. I’d recommend everyone to try this place.
Reviewed March 5, 2020
I went in an hour earlier than my scheduled appointment time but that wasn't a problem, I was helped within fifteen minutes getting my paperwork started. Colt was amazing at showing me all my options, he was considerate with my situation, and he appreciated my time as well. Colt made sure I was getting what I wanted and never tried to upsell me on anything. I have experienced car buying twice before (one used and one brand new) and this has been the best experience yet! DriveTime made it as smooth and quick as possible.
Reviewed March 5, 2020
Ashley & Brian made car buying simple! They walked me through everything and were kind. I would definitely recommend them and DriveTime. The only lapse in the process was they didn’t have my new to me car washed. But overall a positive experience.
Reviewed March 5, 2020
Everyone was super nice and friendly!! Very easy to talk to about what I needed and helped me get a new car for my family!! Made me and my children feel very welcomed! We had a bad experience at budget For The People back in November, and was made to feel like I would never find a better deal than what they had to offer. But I most certainly did find a way better deal and in a car that I actually got to choose not something they told me I had to drive off the lot In! They took their time but Actually not that long we got there at 6pm and left by 9pm!!! So Thank you Drive Time!!
Reviewed March 4, 2020
I looked at several vehicles that didn't have the features that were listed on the computer or the sheets in the car. They also were not clean inside. Bryan was very helpful when I needed to find a 2nd car due to my original purchase lacking features that were listed. He went the extra mile to find me exactly what I wanted.
Hello Patricia,
Thank you for providing your review. I am glad to hear that Bryan went above and beyond to get you into a vehicle perfectly suited for you. However, I apologize for any miscommunication regarding the additional features that were listed on various vehicles of interest that were not included with the vehicle itself.
Please know that we strive to have all advertising materials accurately represent our inventory that we receive daily. On rare occasions, there may be a discrepancy between an online listing and the vehicle’s actual features. In addition, there are some cases in which the vehicle is capable of performing specific features, but does not come supplied with the components required for successful operation.
Our goal is to have every customer’s vehicle in a respectable condition when presented to them at our dealerships. Typically, all of our vehicles are detailed prior to purchase to meet DriveTimes standards. Therefore, if the vehicle was dirty at the time of sale, we would be glad to look into this matter further for any necessary coaching opportunities.
With that being said, I am pleased to know that our sales representative was able to turn this encounter around for you and find a vehicle that fits your needs. If you have any additional questions or concerns that you would like to address with us directly, please feel free to contact our Customer Relations department at (800) 965-8043, and a representative would be glad to assist.
Respectfully,
Jodi- DriveTime Customer Relations
Reviewed March 4, 2020
Adam ** was my direct contact and I feel he went above and beyond to get me in the vehicle I wanted. I had a great experience and will definitely return to DriveTime for my future car shopping experiences. Thanks again Adam, you my experience top-notch and I wish you great success in all you do.
Reviewed March 4, 2020
I had to take my vehicle in for a major repair 3 days after purchase. On my way home one day the check engine light came on. Took it to a shop and it was a $706 repair that was needed. Yes the warranty covered it, but I lost a day of work. This is something that should have been seen before. On top of that the car is sold with mismatch tires. Yes I failed to see that before purchase, but any dealer will put on new tires that match if needed. Will be posting my review on Yelp as well.
Hello Troy,
Thank you for writing your review. I am truly sorry to hear of the mechanical concerns that you encountered just days after purchase, in addition to your dissatisfaction regarding the tires.
Please know that every vehicle is evaluated at our inspection centers so we can detect any mechanical malfunctions that need to be addressed prior to being placed on our lots for sale. We take pride in our products which is why we take every step possible to make sure our vehicles are safe and measure up to the national highway standards. If our customers are not pleased with their purchase, they can bring it back, no questions asked within the first 5 business days or 300 miles. Be advised this time-frame excludes the date of sale and any days that we are closed, such as recognized holidays and Sundays.
In addition to the VRP, every customer that purchases a vehicle with DriveTime is provided a 30-day/1,500-mile Limited Warranty, along with an optional Vehicle Service Contract to assist in most situations thereafter. These coverages are provided since we are unable to determine if or when vehicle issues might arise post-sale. Please keep in mind that some pre-owned vehicles may show more wear than others depending on their usage both before and after the time of sale. If repairs happen to be non-covered they would be considered the cost of ownership. However, should the tires fall below the required measurements or show any indication that they need to be replaced, this will be done during our inspections at our centers.
With that being said, I appreciate you bringing this to our attention and apologize for any inconvenience that this has caused. We truly value your feedback and will be using this to improve our inspections at our facilities. Should you wish to discuss your review in further detail, please contact my department at (800) 965-8043 and an agent would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed March 4, 2020
My experience was AMAZING! Cam and Tamika are wonderful people that helped me get into the car I absolutely and did everything in their power to make it work! I LOVED Tamika’s friendly attitude and service. She really is an overall amazing, wonderful personality! 10/10.
Reviewed March 4, 2020
This is my first car purchase and Andrea made it so smooth and easy for me. She’s a really great salesperson and she looked out for me and considered all of my prerequisites. I will definitely be referring my friends and family to DriveTime!!!
Reviewed March 3, 2020
Cedric at the Irving location was absolutely amazing! He went above and beyond to make sure I got a new car after driving 4 hours to the location. He is knowledgeable and friendly. I would definitely recommend him for any purchases!
Reviewed March 3, 2020
The salesman didn’t have knowledge of the products you offer as well as said a lot of misleading comments. I over like the car but had a very bad experience with salesman. Wouldn’t recommend him to anyone. Not only did he give misleading information once confront by the in he was argumentative with my mom. He didn’t seem to want to show me options outside of the bare minimum. Basically told me I couldn’t afford it.
Hello Tia,
Thank you for finding the time to share your experience with us. Although I’m glad to know you are happy with your purchase, I regret to hear your buying experience was less than perfect.
We strive to provide a quick, stream-lined car buying process for all our valued customers. However, we certainly do not want any of our customers to feel rushed, unaware, or undervalued. Our primary intention is to ensure all of our customers leave the dealership feeling respected, informed, and confident in their purchase. We are sorry if this did not reflect during your interactions with our dealership, as this is not indicative of the high-quality customer service and standards we aim to provide. DriveTime welcomes any opportunity to address situations where our service level or communication is not maintained at or above our business standards.
We value all feedback, positive or constructive, and wish to use your review to help improve our level of service. Please reach out to our Customer Relations department at (888) 290-0148, should you wish to provide additional details about your review, and we would be glad to speak with you.
Respectfully,
Rebekah – DriveTime Customer Relations
Reviewed March 3, 2020
Malakya was great in helping us pick what car was right for us. Enjoy knowing how much I needed to get the car and what my payments would be. DriveTime would be something I would highly recommend to family and friends.
Reviewed March 3, 2020
Ron was amazing. He helped me feel comfortable and confident in making the right choice for a car. Furthermore, he demonstrated the ability to empathize. I was sick during the whole process of buying the car. Ron made it so simple and easy to get me back on the road.
Reviewed March 2, 2020
He was good on what he told me about the car. I check it out and he was able to tell me what I want to know in a way I knew what he meant. I would do best with him again in telling all my friends to go see him.
Reviewed March 2, 2020
In 2019/20, my credit took a HUGE hit due to an ugly divorce. I ended up losing my two cars and found myself in need of desperately seeking transportation. I did some research and only after applying to a main-stream dealership, the sales person suggested I give DriveTime a chance. I got up early on Saturday morning, found my way to the location in Lauderdale Lakes, Florida. I was welcomed and assisted fairly quick. The sales rep, Keku, did a wonderful job along with Mr. Thomas **, the manager. They gave me options, was very clear and at the end of it all, I drove off with a car. Thank you guys for a great job! You've earned a life time customer and referral.
Reviewed March 2, 2020
The Woodbridge DriveTime was beyond amazing and were very helpful! So appreciate all of the help! Thank you Shannon!!! He was great! Jay and Chris were also very helpful as well. Overall the entire process and team were great! Thank you very much!
Reviewed March 2, 2020
I had Kelly in Athens. She is the most awesome person I have met. She was totally honest and put me in the best vehicle that would be feasible for me. I'm so thankful I got her as my car salesman. Kudos Kelly. I'm referring people to you only!!!.
Reviewed March 2, 2020
Overall experience was great. Super easy approval and the buying process was smooth. Happy with my purchase. Please share to the DriveTime team in Orlando, Fl!! Victir and Brad made this possible and I will recommend new car buyers to DriveTime.
Reviewed March 2, 2020
James ** was very helpful and gave me the vehicle I wanted, I was nervous at first by everything was painless. Thanks again, I was walking back and forth to my son school and work now I can drive. Thank you.
Reviewed March 1, 2020
My salesman was Wade **. He was an excellent salesman. When I came in I had my mind set on 1 particular vehicle but once learning I had to put a higher deposit, he was able to introduce into another vehicle that had everything I wanted.
Reviewed March 1, 2020
Melodey was super friendly and helpful. She made sure I was comfortable and got exactly what I was looking for. She made sure all my questions were answered and I understood the process completely. I will be buying cars from the Temple dealership again.
Reviewed March 1, 2020
So the night before I went to DriveTime I had already went online and spotted my car and made a appointment for 215 the following day which was Feb 29th. I arrived at drivetime in Jackson MS about 220. I was check in about 222. I sat there all freaking night. They were very helpful and nice. It was sooo packed with people but I sought there for over 5 hours but guess what - it was well worth it. I was being very patient and calm my whole time there but my sales associate name was Ken. He was excellent???? He was so full of energy even though he had already served a million other clients before me. Lord he was ready. Everything went great. He help me to the limit. It felt so good to drive off in my new 2017 Chevy Malibu. I'm very thankful for him❤???
Reviewed March 1, 2020
First time buying a vehicle thru DriveTime. We had excellent service with Nazir! Very professional, he worked quickly and efficiently. Overall, our experience was great. Very friendly staff from the moment you walk thru their doors to exiting the facility.
Reviewed March 1, 2020
Shay our salesperson was so very helpful from the time we meet with him till the time we purchased our car. He was very patient and took time to explain everything and made sure we got the car we could afford. Will definitely recommend him to friends and family.
Reviewed March 1, 2020
Thank you DriveTime for having a great guy like Christ working at your Woodbridge VA location. He was able to help me get my wife a car she really likes now and is happy. I really appreciate it for the quick service and for helping me make my wife happy.
Reviewed March 1, 2020
Courteous and knowledgeable. Marshall ** was assigned to assist me at DriveTime on my visit on 2/29. He was friendly and made sure that everything was made clear of or just keeping next steps along so that if he needed documentation or confirmation of something to come, it was in progress so that it was ready if needed. I appreciate how diligently he worked to create my application for financing.
Reviewed March 1, 2020
I had a wonderful experience buying my car from DriveTime. Bri did an excellent job as a salesman! She went above and beyond to make the car buying experience run smoothly! She was so patient as I had 4 cars I was interested in and she patiently showed me all 4 cars. I would highly recommend Drivetime to others!
Reviewed March 1, 2020
I cannot thank Shannon, Ty, and the rest of the team for making the car buying experience as painless as possible! The entire staff makes you feel welcome from the moment you step in the door to the time you leave the lot.
Reviewed March 1, 2020
One thing I can say is they will get you in a ride. It's a lengthy time to do everything that's needed so eat before you go. Curtis was very professional and knowledgable on what's needed to be done. Great work.
Reviewed March 1, 2020
James ** made buying a car easy. He was very informative and helpful. He answered all our questions. He made sure we were happy with our choice. I would recommend anyone looking for a vehicle. Thank you all so much for working with us.
Reviewed Feb. 29, 2020
I found the entire sales team knowledgeable, and accommodating. The experience was painless, and fun. Special thanks to Marshall ** my personal sales associate. He was a pleasure to work with, and I look forward to recommending him, and Drivetime to anyone with a vehicle need in the future. Five stars, and two thumbs up!
Reviewed Feb. 29, 2020
My sales person Christina was a joy to work with. She was patient not pushy and made the process enjoyable. Really like the options and warranty. Used car lot gone professional! Also notable was Fitz from the Pinellas Park location. He and Christina did a great job.
Reviewed Feb. 29, 2020
Zelda was very helpful throughout the entire process. This was a very pleasant experience and I would recommend this dealership to any and everyone in the future.. I was kept kept informed throughout the entire process, (informed of changes and the sale of vehicles I was interested in..)
Reviewed Feb. 29, 2020
I was really please with my salesperson and the overall speed of the whole process was really fast, would definitely recommend DriveTime to a friend. I'm only complaint would be the vehicle I received was dirty inside and out.
Reviewed Feb. 29, 2020
You guys are awesome. You made it easy. I got the car I wanted at the right price, very friendly atmosphere, very honest and I like that you guys are the best. Samuel was my salesperson and he was the best.
Reviewed Feb. 29, 2020
Trevon ** was very professional and a great help, I had a great experience. I would most definitely recommend a friend to come and enjoy a great experience with the very helpful staff at Downey DriveTime. My overall experience deserves the five star given.
Reviewed Feb. 29, 2020
Would definitely recommend! Bo was very helpful with getting me into my used Chevy Malibu. We got to Drivetime at 7 pm, after 45 mins of finding the right car she then left to Montclair to pick it up and by 9:30 pm, I was driving off in my new car.
Reviewed Feb. 29, 2020
Did not know my order number and did not see it on the contract so I provided my account number. I appreciated the service I received as I drove over an hour to look at a car and after negotiation bought the car. Your online advertising was upheld by the manager of the Charlotte location 11905. My sales associate Ryan showed sincerity and easy going personality. James the manager on duty made sure any questions or issues were handled making me want to do business here at this location even if I have to drive more than hour to get a car. I recommend for corporate that when sending the contract by email that it has an encryption to enter password as there is not much security through emails and my social security number and other info could be used for identity fraud.
Reviewed Feb. 28, 2020
Lucy is the best. Thank y’all for all always help me get a car fast and accurate manner, fresh popcorn and clean space. The manager was helpful and courteous, their recommendations was right on point. The wait was not long and the whole encounter was pleasant from beginning to the end.
Reviewed Feb. 28, 2020
They were very helpful and very accommodating when helping us get the right vehicle that we were happy with and in good working order at the time of purchase. They made sure all of our questions were answered. They made sure we were very happy with our payment amount and due date.
Reviewed Feb. 28, 2020
Mr. Jaspar ** was very helpful from the beginning to the end, he did an amazing job, helping and breaking down everything I didn’t understand. It was a smooth process, never was rush. I will definitely recommend my friends and family to Drivetime just so Mr ** can help.
Reviewed Feb. 28, 2020
Thank you for such amazing service and with a smile. I'll be back again for sure. And I will refer family and friends as well. Was worth the drive and your team was more than accommodating. I sincerely cannot thank you enough.
Reviewed Feb. 28, 2020
While purchasing a car was actually simple and quick, the wait time to actually see some one was ridiculous. We scheduled an appointment at 5:45 pm. We actually showed up at 5:15 pm. We did not get seen until 8:00 pm because you do not have enough employees. We waited around for over 2 Hrs just to be seen. That is ridiculous. When we did finally get to speak with someone and purchase a car, the experience was great. The sales person and all the people involved where very helpful. But time is valuable and that wait time when an appointment is scheduled needs to be solved. The three stars are for the good work the employees did in finding us a car and being helpful. The missing two stars is because you do not have enough employees and made us wait 2 hrs almost 3 hrs after our scheduled appointment.
Hello Jamison,
Thanks for sharing your feedback. We understand that everyone’s time is of importance, and I want to sincerely apologize if our dealership staff was unable to meet with you at the time that was originally scheduled for your visit.
Please know we always make our best effort to ensure that customer appointment times are kept, and I cannot apologize enough if this was not reflected in your recent experience. I will be certain to forward your feedback to the appropriate parties to ensure a positive customer experience moving forward.
That said, I am happy to know that our sales representatives were able to turn this experience around for you and find a vehicle that fits your needs. If you have any additional questions or concerns that you would like to address with us directly, please feel free to contact our Customer Relations team at (888) 290-0148.
Best Regards,
Jacob – DriveTime Customer Relations
Reviewed Feb. 28, 2020
My sales rep was Trevis **. I would give him an 10 all the way across the board. From the moment we got out the car until the time I drove off the lot with a new vehicle he was helpful and made sure he did everything he could.
Reviewed Feb. 28, 2020
Wow I really trying to find the most positive words I can. Victor was absolutely amazing! He was very attentive, very patient, polite and really took initiative in finding us the best vehicle, deal, etc. He really made us feel so welcomed and comfortable. There is no doubt that I would definitely recommend him to any one I may know seeking a vehicle. I truly am thankful he was able to get us out of there with a perfect vehicle!
Reviewed Feb. 28, 2020
I only gave a 1 star rating because of the fact that we didn't have a problem with the first time with buying a car about a year ago. But on 2-15-20 my husband and I went to get an idea of what we wanted and couldn't make a decision so the sales person Gary said to come back later. So we go back today 2-27-20 and the general manager name Vincent ** said that my husband was block from buying a car thru Drive Time because another manager name Jeffrey ** mind you someone we never met said that we got upset and said that we decided to go somewhere else... which did not happen.
So while speaking with the general manager Vincent he stated that he would believe someone he worked with 7 or 8 years before believing us cause he just met us. First off that's poor customer service... and whatever happened to a customer is always right. Anyhow don't go to this dealership because they lie and they don't even try to see if anything is true. Will be looking into getting a lawyer because I feel like it's some type of discrimination.
Hello Lakesha,
Thank you for sharing your feedback. I am truly sorry to hear that you and your husband were unsuccessful in purchasing a vehicle during your recent inquiry through our dealership.
I would like the opportunity to address your concerns in further detail. However, I am unable to do so in a public forum considering the unique and sensitive nature of this situation.
If you would like further insight on this matter, I welcome you to contact our Customer Relations department at (888) 290-0148. I hope that we get another opportunity to have you and your husband as customers again in the future.
Sincerely,
Jacob – Customer Relations
Reviewed Feb. 28, 2020
I worked with a couple of people at DriveTime over the span of two weeks in order to find a car suitable for my family and budget. Ed, my salesperson, was with me from start to finish and helped me find the perfect car. He is honest and thorough and I left in my new car feeling very happy with my whole car-buying experience. If you are considering buying a car, go see Ed at DriveTime in Laurel!
Reviewed Feb. 28, 2020
Seth was amazing. He made sure that all of my questions were answered. He also bent over backwards to make sure I was comfortable with my purchase and the experience. I highly recommend Drivetime. The whole staff is awesome and the chairs are comfortable.
Reviewed Feb. 28, 2020
Farooq helped me every step of the way thru my process of getting a car loan and even insurance for my new car. He was very patient and detailed about every question I had. Thank you so much. I had a wonderful experience while purchasing a new car. I would recommend Drive Time in Van Nuys to everyone.
Reviewed Feb. 28, 2020
Chris was awesome. His dedication to customer service and satisfaction is beyond what you would expect and he is very upfront and honest. Also very efficient. I would definitely recommend him to anyone. The best car salesman I have ever met.
Reviewed Feb. 28, 2020
I had the best experience with my first ever car purchase! All because of Barbara. She made my experience exciting and fun. I was confused with a lot of things, but she explained everything. I would be glad to have her sell me another car.
Reviewed Feb. 27, 2020
Everything was awesome. Great salesperson. Great staff. Kudos to them all. Even when I thought I couldn't get a vehicle the staff worked with me to make sure I didn't leave without a car that I love. Thanks so much????
Reviewed Feb. 27, 2020
Thank you to Bryan for getting us into a great car. You were very professional and informative on all the questions we had. We absolutely love the escape. Again thank you for taking your time and finding us what we were looking for.
Reviewed Feb. 27, 2020
Managers were very helpful along with the employees. Great place to buy a car. DeAndre was great and so was Averill. (I think that’s how you spell it.) Would definitely go back when I purchase another car.
Reviewed Feb. 27, 2020
Extremely pleased with every aspect of process. Customer Service was wonderful. Jeremy was extremely knowledgeable and accommodating. The manager was very helpful and they made sure every question was answered. I will definitely recommend Drive Time any one looking to make an automobile purchase.
Reviewed Feb. 26, 2020
Jennifer was great to work with and helped me obtain the documents I needed to get the loan fast and easy. It only took about 2 hours from start to finish. I will let all my friends and co workers know where to get a good deal.
Reviewed Feb. 26, 2020
John at the entire staff at the SW freeway location was very helpful with the entire process. From the management down to the floor salesman, everyone was very supportive. They were very upfront and honest with all the information. I highly recommend this location. Thanks for the phenomenal vehicle. It fits my family every need.
Reviewed Feb. 25, 2020
Matt at DriveTime was excellent in helping me pick out a new car and also help me get set up with the car. The car drives great, it looks great. I couldn’t be happier that I chose DriveTime with my next vehicle purchase.
Reviewed Feb. 25, 2020
This was my first time at DriveTime, but my boyfriend had been there before. He needed a new car and Britney did an amazing job helping us and made sure we left that day with a car. Working with her made me want to come back and get a car from her. Thank you for everything!
Reviewed Feb. 24, 2020
Hi! I truly enjoyed my experience with the employees who work at DriveTime Savannah. My first visit I was nervous and didn’t know what my outcome was going to be and my second visit I left with the car I knew I wanted at my first visit! Barbara was very helpful and friendly. She answered all my questions and helped me in making the best decisions when it came to choosing the vehicle I wanted. She was patient and showed a genuine interest in helping me make the right decision. I appreciate the time and effort she gave me and I am excited about my new ride! Thanks Barbara!
Reviewed Feb. 24, 2020
My husband and I went in to purchase a vehicle and the vehicle that we wanted to purchase was in San Antonio Tx. Coby sent someone to get the vehicle right then and there. I ended up doing my paperwork with Malcolm which he was awesome and so professional. The only thing that I feel should have been done was the car needed to be cleaned which I feel that it should have been clean when they went to pick it up. By the time it made it back to the 45 North store it was almost closing time. We are very satisfied and would recommend Malcolm and Coby to anyone that's looking for a good car without all the aggravation and treated with respect.
Reviewed Feb. 24, 2020
I really want to thank Mr. **, team and manager. They really did help me a lot. I am so in love with this vehicle as well a my family. Can't stop smiling. Check them out the best people ever. Thanks again guys!
Reviewed Feb. 24, 2020
Absolutely fantastic experience. Those guys made it so easy for me, will definitely go back in the future and recommend them. They were very informative and made sure all my needs were taken care of. Great group to deal with. Thank you!
Reviewed Feb. 24, 2020
Bria ** was all you could ask for in a sales person. She was very personable and courteous. I wish she could get more than 5 stars. I would most certainly recommend her to anyone. The buying process was painless and quick.
Reviewed Feb. 23, 2020
I checked in and I think they forgot about me lol. Bo came to the rescue!! She was professional and courteous. Made a good purchasing experience. I would recommend her highly!! Her friendliness and attention were great! She was ready to answer any questions that I had.
Reviewed Feb. 23, 2020
I bought a Kia Optima had a great experience best one since buying cars. It didn't take long and Tina ** was accurate and very polite and friendly, professional. Just a great experience. I would definitely recommend others to give this location a visit. Everyone was so pleasant.
Reviewed Feb. 23, 2020
Dra was my salesman and he was great!!! He was patience, friendly, and very polite. He helped with making me comfortable during the test drive. He was also great and on point when it came to the paperwork. I would recommend this dealership to everyone and I would tell them to go see Dra... Thank DriveTime... Y'all made my day!!!!
Reviewed Feb. 23, 2020
Thank you for an easy going transaction. I walked in not knowing if I wanted to buy a car and drive out with a beautiful car. Marc ** and assistant manager Derek were very patient with me. I would recommend to anyone.
Reviewed Feb. 23, 2020
Corbin went above and beyond to make sure that I was happy with my new vehicle! So grateful to have him as my sales rep! Didn't like my original choice, and Corbin was able to help me even further to ensure that I was happy with my decision.
Reviewed Feb. 23, 2020
I went and purchased 2013 Equinox. I love it. Very professional staff. I sold cars for the last 15 years and took my daughter today to purchase a Acadia. Just need a referral program. I could sell a lot for you.
Reviewed Feb. 23, 2020
Chad C. and Luis T. were great to work with. They were helpful, kind, patient and personable. They worked really hard to move mountains so that I could get a van that I loved at a price I could afford. By far the best car buying experience I’ve ever had. The whole staff at the DriveTime Tulsa location were kind and friendly. I will likely purchase vehicles from them in the future.
Reviewed Feb. 22, 2020
Do not and I repeat do not get help from the guy with the name John C. I almost NOT bought a car because of his unprofessionalism. Thank you to Darrick for helping me with the purchase of my new car.
Hello Treynisha,
We appreciate the time you've taken to share your experience with us. I'm glad to know your desired vehicle was successfully purchased. However, I extend my sincerest regrets you left our dealership feeling discontent in other areas.
We do our best to offer a personalized and comfortable experience for all of our customers, and I'm sorry if this did not show during your initial interactions with our sales staff. This is not indicative of the high-quality customer service standards we strive to provide. Our goal is to make sure each person feels valued and respected while interacting with our company.
Thank you again for your review. We apologize this has negatively impacted your impression of DriveTime. If at any time the communication or service level is not being kept up to our business standards, we welcome you the opportunity to discuss these situations with our Customer Relations team, at (888) 290-0148.
Respectfully,
Rebekah – Customer Relations
Reviewed Feb. 22, 2020
The experience was fantastic from start to finish. It was like a day with the family. Terri ** was friendly, and caring, while still professional. I would recommend this dealership to anyone I know or meet. Even though my credit is terrible they finance my purchase at a fair rate and at a payment I could afford. The down payment was very low. And I got a more than great value for my trade in.
Reviewed Feb. 22, 2020
The people at Drive Time are great. Albert was awesome. He was able to get me in the vehicle I wanted and at a good price. They have nice selection of cars to choose from. I would recommend this place!
Reviewed Feb. 22, 2020
Great customer service! Everyone I talked to was really nice and worked hard to get me into the car I wanted! They have a great selection of cars and good prices! I would definitely recommend DriveTime. They were just all around great people.
Reviewed Feb. 21, 2020
Drive Time was very helpful and very informative about their cars. The employees were nice and very welcoming. Thanks for making this an easy and pleasurable process. They gave us plenty of options and worked with what we could handle. Thanks again. Love my new car????
Reviewed Feb. 21, 2020
Bought a car. The experience was a great experience and I will recommend friends and family. The salesperson was extremely helpful and attended to all of my needs. All the salespeople were nice and polite the moment I walked into the office.
Reviewed Feb. 21, 2020
I bought my 2018 GMC Acadia from the West Bell location.. Dan was absolutely amazing! I had a great experience. They were very friendly and had me in and out in no time. I will definitely recommend this location to others.
Reviewed Feb. 21, 2020
You know surprisingly the process was fairly simple. The staff Kester and Kineau were very polite and had a great sense of humor. Kester walked through the whole process with ease. They processed my paperwork and I was pretty much off to the races. Before arriving I was very skeptical about getting financed and once I found out I was approved I was ecstatic. Picked out a vehicle and that was the process. Can’t get any simpler than that.
Reviewed Feb. 19, 2020
I recently purchased a vehicle 1/28/2020 I was told my next payment wouldn’t be until March 6. I was notified 3 days later that they attempted to pull funds from my account resulting in a$35 NSF fee and I also had a $15 penalty on my account. This was supposed to be corrected and now I made my first payment with an extra fee that was supposed to be corrected. This is highly unacceptable.
Hello Tempestt,
Thank you for reaching out to us. and I can certainly understand your frustration in regards to the unexpected withdrawal that was put towards your current loan and resulted in you receiving additional penalties through your financial institution.
Please know that we do our best to get issues like this resolved once they are brought to our attention in a timely manner. I truly apologize for any inconvenience that this has caused, and I would encourage you to reach out to Bridgecrest, your loan servicing provider, at (800) 967-8526, and a representative would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Feb. 18, 2020
Elena ** was a 5 star sales woman. Unfortunately I was allowed to drive off the lot with a car that needs a new transmission and struts. I am stuck hoping the inspector approves my claim. If not, no one has told me what will happen next. I am on disability and the car I got was within my budget. I went to you because I needed a car for my Dr's appointment, getting my medication, and going to the store. It will be summer soon. I have been having to take the bus for about a week. I do not want my money back, I want a car. I can not pay any more for a down payment or payments. I'm just surprised that you would allow a car in that bad of shape drive off the lot.
Hello Rebecca,
Thank you for writing your review. I am sincerely sorry to hear that you are unhappy with your purchase due to the transmission and strut concerns you encountered after purchase.
Please know that we make our best effort to identify existing mechanical malfunctions by inspecting each of our vehicles prior to sale. However, due to the nature of pre-owned vehicles, these issues may sometimes occur after our customers leave the lot. It is for this reason, that we include our initial 30-day/1,500-mile Limited Warranty, as well as the extended Vehicle Service contract that we offer as an optional add-on.
That said, I want to apologize again for any frustration or inconvenience this situation has caused you, and I hope that you are able to get your claim resolved through SilverRock as quickly as possible. If you need further assistance, or you would like some additional insight, please contact our Customer Relations team at (888) 290-0148.
Sincerely,
Jacob – Customer Relations
Reviewed Feb. 14, 2020
Let me say I will never refer anyone to DriveTime. The sales person really had no idea what he was doing. All he could tell me the best feature of the car was the color. Then when I purchased my 2015 Chevy Equinox within 2 days the wiper motor went completely out in a storm and had to drive with no windshield wipers. Next day I take into the shop to see if it would be covered under my warranty and nope not covered so $253 out of pocket within 2 days. Then I was hearing a rumbling when I was driving 2 weeks later. Took it to the shop to come and find out that all 4 tires are warped and they said they have been liked that for a while so they called my extend warranty place to inform them of that and nope not covered another $600 out of pocket..
Month later engine light comes on and my car kept stalling in the middle of while I was driving and come to find out the intake gaskets were bad and guess what not covered under warranty. And now my exhaust system is bad and have to replace that now which not for sure how much this is going to cost but guess what not covered under warranty. I have not had this vehicle a year yet and already over $1000 in repairs.
What is the point in paying for an extend warranty if nothing is covered. This place is a joke and I will make sure none of my friends buy from this place. All it is to sucker you in there and get your money and they don't care about the rest or their customers. I have been on the phone between Bridgecrest, Silverock and drivetime for over an hour and half today and all they can say is, "Sorry we will document your concerns." It is just a real shame on how they treat people and not willing to help.
Hello Mark,
Thank you for taking the time to share your feedback with us. I regret to hear about your Chevy Equinox's mechanical concerns and apologize for any inconvenience that may have resulted from these circumstances.
If a mechanical failure is confirmed within our Limited Warranty period of the first 30-days/1,500-miles, the repair would be covered. However, if the vehicle holds any factory coverage or results in a factory recall for the failed component, the vehicle would be referred to the manufacturing dealership for repair. Please know any factory coverage will take precedence over the services and products we offer as a used car dealership.
Although all the vehicles DriveTime sells are pre-owned, we do our best to prevent our customers from having to worry about mechanical concerns by having each vehicle go through our inspection and evaluation, which is completed before the vehicles are moved to our sales lots. This is when the tires and other wear or “maintenance” items are checked to ensure they meet DriveTime’s guidelines. Please keep in mind that some vehicles may show more wear than others, depending on use. We also offer the option to purchase a Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. It’s important to be aware that the VSC does not cover maintenance or cosmetic items and if repairs happen to be non-covered, they would be considered the cost of ownership. I am sorry if your tires wore and were not covered resulting in an out of the pocket expense.
We thank you once more for your review and send our deepest apologies if this experience has negatively impacted your impression of DriveTime. Should you wish to further discuss your review, please reach out to our corporate Customer Relations department at (888)290-0148 and a member of our team will be glad to speak with you.
Respectfully,
Rebekah – Customer Relations
Reviewed Feb. 14, 2020
Maggie was very helpful. My salesperson was so great. She got the car that I wanted. She got me in and out with no problems and help me find cheaper car insurance and I would recommend family and friends to her. Thanks a lot for all it help.
Reviewed Feb. 14, 2020
Great in getting you approved...but the cars will have issues within a few weeks. They sell you cars with some cheap extended warranty and no computer updates! If everything is ran by the computer...why not updated before selling it?? I'm very angry as we bought 2 cars in the last 30 days. Will not recommend at all.
Hello,
Thank you for providing your review and thank you for being a loyal customer. We truly appreciate you returning to DriveTime for another purchase. However, I am sorry to hear of the mechanical concerns that you encountered so soon after purchase, in addition to being discouraged with the coverage that we offer should you experience any vehicle issues.
Here at DriveTime, every pre-owned vehicle is evaluated at our inspection centers so we can locate any mechanical concerns that need to be resolved prior to being placed on our sales lots. In addition, every customer is provided a 30-day/1,500-mile Limited Warranty, whichever comes first, along with an optional Vehicle Service Contract to assist in most situations thereafter that is administered by SilverRock. We provide these coverages because we are unable to determine if or when vehicle issues might arise post-sale. We take pride in our products which is why we take every action possible to make sure our vehicles are safe and measure up to the national highway standards. Our customers are welcome to suspend the optional ancillary products by accessing SilverRock’s cancellation website at www.sr-repairs.com.
Again, I truly apologize for any anguish or inconvenience that this has caused you. We truly value all feedback and will be using this to help improve our inspections at our centers. Should you wish to discuss your review in further detail, our Customer Relations division can be reached at (800) 965-8043 and a representative would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Feb. 13, 2020
I bought a 2016 Jeep Patriot on December 26th of 2019. I had it 4 days and it began to overheat. I took it to a SilverRock (the warranty company) repair facility. They had the car 6 days and no work had been done. I ended up having to take it a different approved repair facility only to find out it had a blown motor. So Bridge Crest put me into a new 2013 Jeep. I drove it 7 days and it began to get engine problems. I took to the same place that found the blown motor. It had to have a fuel valve replaced. After 4 days I finally got it back, drove it for a week and it began to overheat. So I took it back to the same facility that had done the fuel valve repair.
The Jeep apparently had an improper radiator cap and the overflow reservoir was completely missing. The warranty company refused to pay for it so I got stuck with a 400 dollar repair bill before my first payment was made. Then as if that wasn’t enough 4 days later I’m in the shop again with the engine light on waiting to get the diagnostic done. I’ve had a this car a little more than a month and so far I’ve been in shop once a week. Haven’t even made my second payment. Do not buy a car from these crooks.
Thank you for reaching out to us and I am truly sorry to hear of the mechanical concerns you experienced with your prior vehicle, in addition to the one you are currently in.
DriveTime’s pre-owned vehicles are evaluated at our inspection locations before being placed on our sales lots. Every vehicle comes with a Limited Warranty which provides coverage within the first 30 days of sale or 1,500 miles driven, whichever comes first. We also offer an optional Vehicle Service Contract, which offers assistance in most circumstances after that. The reason behind us offering these coverages is that we are unable to predict if or when mechanical concerns might arise.
Please know that we do our best to make sure that our customers are directed to a convenient and appropriate repair facility that would be able to accommodate our customer’s concerns in a timely manner. It is important to know that some repair facilities may not be able to perform certain repairs needed on a customer’s vehicle which would result in the vehicle being transported to another location.
We truly apologized for any inconvenience that this has caused and will be using your feedback to help improve our inspections at our centers. Should you wish to discuss your review in further detail, please contact our Customer Relations department at (800) 965-8043 and an agent would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Feb. 13, 2020
I have bought over 14 vehicles and I must say that this car buying experience was the best that I have had. The amount of time that it took with paperwork and signing was at a minimum. I will recommend to my friends and family.
Reviewed Feb. 11, 2020
My experience as far as purchase went was great. Problem is with key fob. It's broken: won't collapse and is very loose (not secure). Seems like with much use it could break off in ignition. I would use second key, but was only given one. Called DriveTime dealership, SilverRock and local Kia dealership... this is not covered. But I just bought the car on 1/29/20. Any advice???
Reviewed Feb. 10, 2020
Everyone was friendly and very professional. All involved worked hard to get me exactly what I was looking for. I was treated as a priority. Even those not involved directly showed concern for my comfort. It was time well spent.
Reviewed Feb. 9, 2020
My experience with DriveTime was one of the best non stressful car purchasing procedures I have ever had. The two sales managers that assisted me were very attentive and patient with me,. I read some of the other reviews which were not so favorable toward DriveTime. I have to say that I am one not to embellish surveys, reviews just because things worked out in my favor, but before I walked out I had everything that I needed to be in order finished, it was a really smooth, friendly. Process. Thank you DriveTime.
Reviewed Feb. 9, 2020
Great experience & assistance when purchasing my new vehicle. Really appreciate it. Love the vehicle & the warranty that comes with it. Had to use it & had no issues. Thank you... Miss ** I have mad respect for her. She made sure I got the exact vehicle that would happy me good.
Reviewed Feb. 9, 2020
I have bad credit because of a divorce. I looked online and found a 2006 Jeep Grand Cherokee. 600 would be my down payment. I live 2.5 hrs away from the nearest DriveTime location. I scheduled an appointment and confirmed that was the only vehicle I was interested in. I got there, the vehicle was in Columbus Ohio another 5 hours away. The person tried to tell me I didn’t want that vehicle and sell me something from their location. A waste of gas and time. They continued to call me to see if I was ready to make a purchase. They stopped calling because I changed my number.
Hello Ronda,
Thank you for sharing your feedback. I am truly sorry to hear that you walked away from our dealership feeling dissatisfied due to the inventory concerns you mentioned.
Please know we make our best effort to ensure that the dealership inventory viewed online matches the availability on our lot. However, it is important to keep in mind that our inventory changes on a regular basis. As a result, our online inventory may sometimes differ from the selection that is available in-house.
That said, I want to apologize for any frustration this situation may have caused for you. Should your situation change, we would sincerely appreciate another opportunity to have you as a customer in the future.
Sincerely,
Jacob – Customer Relations
Reviewed Feb. 9, 2020
Loved the customer service. Very pleasant order will recommend. All around best I've be been around. Reasonable way prices and reasonable choices. Mr ** was awesome at understanding my needs and want and was able in delivering just that and loved it so much.
Reviewed Feb. 7, 2020
DriveTime went above and beyond their necessary practices/Job description to ensure that I would be able to leave the lot with a great vehicle. The process was fast, the staff was professional and engaging. I would highly recommend anyone looking for a vehicle to pay a visit to DriveTime. Trust me it’s worth it!
Reviewed Feb. 7, 2020
I had a great experience with DriveTime. I was greeted as soon as I walked in. I was impressed with the automobile selections and very impressed with my salesman, Adam **. He was very professional with a positive attitude. He answered all of my questions and has been in touch with with me since my purchase. I would recommend DriveTime and Adam ** to assist you.
Reviewed Feb. 6, 2020
Although everyone was polite and professional, the car itself was not a good one. I am thankful that I had 5 days to return it. I took it in because of certain issues with the brakes among other things. My suspicions were confirmed. I brought the vehicle back. I have no intention of ever buying another vehicle from DriveTime.
Hello Christine,
Thank you for reaching out to us and I am glad to hear that our sales staff provided extraordinary customer service during your visit. However, I truly apologize for the brake concerns that you encountered just days after purchase.
Besides the Vehicle Return Program that we offer to every customer should they change their mind for any reason within the first 5 days of purchase, we also provide coverage on every pre-owned vehicle should a mechanical concern ever arise. DriveTime provides a Limited Warranty on every vehicle which offers mechanical assistance within the first 30 days of sale or 1,500 miles driven, whichever comes first. In addition, there is an optional Vehicle Service Contract that can be purchased which will assist in most situations thereafter. Furthermore, we make sure our pre-owned vehicles are safe and measure up to the national highway standards by performing evaluations at our inspection centers before being placed on our sales lots in an effort to prevent any mechanical malfunctions that might occur post-sale.
With that being said, we truly value all feedback and will be using this to help our inspections at our locations. Should you wish to discuss your review in further detail, a representative in our Customer Relations department is available and can be reached at (800) 965-8043.
Respectfully,
Jodi-Customer Relations
Reviewed Feb. 5, 2020
Experience was great but they don’t wash the car full detail also leave out car mats in the car. I love the customer service and how they handled and went above and beyond for me. Great staff All around and the best account manager.
Hello Sharon,
Thank you for providing your review and congratulations on your purchase. I am pleased to hear that the entire sales team provided exceptional customer service, however, I do apologize if the vehicle was provided to you in less than satisfactory condition.
Please know we strive to have every customer’s vehicle in a respectable condition when presented to them at our dealerships. Customarily, all of our vehicles are detailed prior to purchase to meet DriveTimes standards. However, if the vehicle was dirty when it was presented to you at the time of sale, we would be glad to look into this matter further. In addition, I am sorry that upon purchase there were no floor mats included in your vehicle. It is important to know that we do obtain our pre-owned vehicles from a third party and no additional accessories are added to the vehicles prior to sale.
We truly appreciate your feedback and will be using this where coaching opportunities are needed. Should you wish to discuss your experience in further detail, please contact our department and an agent would be glad to assist. We truly appreciate your business and thank you again for choosing DriveTime.
Kindly,
Jodi-Customer Relations
Reviewed Feb. 3, 2020
Good experience with good people and service. Understood all questions I had and were very patient. Provided any kind of refreshments while waiting for paperwork and processing. Being new to the area, they were kind enough to show me different roads to take around the city and different places to eat and shop.
Reviewed Jan. 20, 2020
Bait and switch, they are set up to tell you they can put you in the car you request but when you get there they switch to a very low end vehicle with high mileage and upsell you 5000. warranty. Take your deposit in cash and will not return it. They tell you it has to be mailed in check form and it will not arrive for 7 to 10 businesses days. I observed this practice with multiple customers, most not really understanding what they are getting in to. Please be aware.
Hello Jack,
Thank you for taking the time to share your thoughts with us. I regret to hear you have an impression of DriveTime that has been unfavorably influenced. I’d also like to apologize if you had any direct interaction with us that was less than satisfactory and I hope to provide some insight into our company today.
DriveTime strives to provide a transparent and streamlined car buying experience for all of our valued customers. The approvals offered by our in-house finance partner, Bridgecrest, are based on multiple factors, such as but not limited to; proof of income, proof of residence, and credit score. Please note that all pre-approvals are subject to verification of the required documentation. The down payment may be subject to change based on the physical documentation that is provided during our customer’s visit, as well as the desired vehicle. We do our best to provide our potential customers with a variety of options tailored to their individual needs and budget, and it may be worth mentioning that we also accept financing from third-party lenders.
To set each customer up for success we offer products and services including, a Vehicle Return Program (VRP), Limited Warranty on mechanical failures, and an extended protection plan to name a few. The VRP is a 5-day window that excludes the date of sale and days we are closed, such as Sundays and recognized holidays to allow time for any customer to inspect and get comfortable with their purchase. If they do not like it, they can bring it back, hassle-free. If the vehicle is returned and a refund is requested, it can be provided in one of two ways; credit card down payments can be refunded directly back to the credit card or a live check is sent for down payments made by cash, check or debit card. Since these refunds are sent in the mail we may advise that it can possibly take up to 7-10business days due to any unpredictable postal service delays.
We certainly appreciate the feedback you have provided to us and are deeply apologetic for any disappointments you may have with DriveTime. Should you wish to further discuss your review, please reach out to our corporate Customer Relations department at (888) 290-0148 and a member of my team will be glad to look further into this situation with you.
Respectfully,
Rebekah – Customer Relations
Reviewed Jan. 17, 2020
First Off I have never had so many major problems with any vehicle within the first month and a half... I bought my car from Elena who was very sweet and down to earth. I came to DriveTime because my car had just got totaled out and I was only on my new job 1 month, so I couldn't really be too choosy, but I purchased a 2015 Chrysler 200 w/ 5 yr warranty, (what a waste) 2nd day my check engine light comes on, I take it to a shop. They said my thermostat was bad and the housing, so I had that replaced and had to pay $60 out of pocket because they had to drain old anti freeze out and the warranty won't cover it, then after it's fixed a day later it overheats, so I take it back, and I need a oil change because my oil is black, and they fixed housing again...
Then I get my registration and it's the wrong address so I go in and they fix it and then send the correct one to my address in Cali, when I'm still in Vegas and said I would pick it up, then a month later my axle breaks. I called Elana several times and managers several times and no call back. They said each car goes through a inspection before it's sold. Well it's obvious that my car was definitely overlooked, so because no call backs or responses I am definitely getting a attorney to handle this situation... Never buy from them and warranty company is a joke.
Hello Tamara,
Thank you for providing your review and I truly am sorry to hear of the mechanical concerns that you encountered so soon after purchase, as well as your vehicle registration being sent to your previous address.
Please know that inspections are performed on our pre-owned vehicles to make sure our vehicles are safe and measure up to the national highway standards. In addition, our technicians at our inspections centers check for proper levels and cleanliness of fluids, along with filters prior to being placed on our sales lots in an effort to prevent any mechanical concerns that might arise post sale. Since we are unable to determine if or when mechanical concerns might arise, every vehicle sold from DriveTime comes with a Limited Warranty that offers assistance for confirmed failures within the first 30 days of purchase or 1,500 miles driven, whichever comes first. Outside from the Limited Warranty, an optional Vehicle Service Contract is also available to assist in most situations thereafter.
Regarding your registration, I apologize if there was a delay on you receiving this in a timely manner due to an alternate address that was provided during contracting. It is important to know that our sales team does their best to make sure correct information is indicated on all documents before submitting.
I also want to apologize for any mistreatment or lack of communication you received from our sales staff and management team. Please know that we strive to provide the best in customer service and to make sure that all correspondence is acknowledged in a timely manner. If at any time the service level or communication at DriveTime is not being kept or up to our standards, we always welcome the opportunity to address these situations.
I am sorry to hear of your disappointment in regards to your overall experience with DriveTime. We value all feedback and we will be applying any training and coaching opportunities where needed. An agent is available in our Customer Relations division and can be reached at (800) 965-8043, should you wish to discuss your review in further detail.
Respectfully,
Jodi-Customer Relations
Reviewed Jan. 2, 2020
Augusta, GA Purchased a 2015 Nissan Sentra on 9/9/2019 - for my daughter who's a student at Memphis Univ. An hour into my drive all kinds of lights started flashing on dashboard - along with the speaker being blown. Called the gentleman who sold me the car and told him what was happening. He said it could just be a sensor issue - so I kept driving. Dropped car off to my daughter. She was super excited. Now 8 weeks later she said the car was stalling, not accelerating and would cut off. I finally took car to mechanic. He said it was air master but upon further diagnostic he said there's transmission issues. Will cost around $3,500. I just got this car 2.5 months ago.
The mechanic also stated that there were some recalls on transmission, car seats that DriveTime should have told you about before your purchase - which they didn't. Call the DriveTime at the Augusta, GA. Spoke to the GM. He gave me the run around. Spoke to customer relations. They gave me the run around, also spoke to Bridgecrest the loan dept. At least they were professional and knew that I had a case. --- Time to get the lawyers. Too often this type of stuff happens with honest hard working people that buys cars from DriveTime. Anyone reading this stay away from DriveTime car dealerships - nothing but dishonest people and will sale you a lemon.
Hello Frantzy,
Thank you for sharing with us your recent experience and it is truly unfortunate to hear of your dissatisfaction due to the transmission issues that occurred with your daughter’s vehicle just months after purchase.
I truly apologize that you were not directed to reach out to SilverRock, your service contract provider, where you would have been provided an in-network repair facility so a proper diagnosis could have been performed to detect the mechanical concerns. To try and avoid post-sale mechanical malfunctions from occurring, thorough inspections are performed on each of our vehicles prior to sale. However, due to the nature of pre-owned vehicles, it can sometimes be difficult for us to determine exactly if or when these concerns may arise. It is for this reason that we include the initial 30-day/1,500-mile Limited Warranty, in addition to the Vehicle Service Contract (VSC) that we offer as an optional product at the time of sale that offer assistance in most situations.
Again, I can certainly understand your frustration regarding this unfortunate situation. Please know that we appreciate all feedback and will be using this to help improve our inspections at our centers. Should you wish to discuss your review in further detail, please contact our Customer Relations department at (800 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Dec. 30, 2019
Purchased a Mazda in VA through DriveTime during the purchase they made me aware the GPS tracker was on there, I asked if they removed it when I pay it off they said yes when you pay it off... I paid it off and have called about it to get it removed, they said, "No it's your responsibility." So I called Bridgecrest corporate and complained and they refuse to remove it, they state it is my expense now. I was lied to. This GPS unit kills your battery if you dont drive it everyday. I've paid far more than it is worth because of poor credit, I'm ok with that. To be lied to & then denied what they had promised is wrong. I am angry and distraught that thousands of customers are deceived daily about this part of their business!!!!
Hello Tim,
Thank you for sharing your feedback. I want to apologize for any confusion that may have occurred in reference to the removal of the GPS unit after completion of your vehicle loan.
Please be advised that this is consistent with our standard policies, as our customers are normally responsible for removing this item once their vehicle loan has been completed. That said, I want to apologize for any miscommunication that may have caused you to think otherwise.
If you have any additional questions on this matter, please feel free to contact our Customer Relations team by phone at (888) 290-0148.
Sincerely,
Jacob – Customer Relations
Reviewed Dec. 26, 2019
I bought a 2015 Chevy Equinox from Drivetime. Within 2 weeks it stopped. I couldn't drive it. The vehicle cut off in my driveway. The engine light came on after mechanic service it. I surrender their vehicle.
Hello Katherine,
Thank you for providing your review and I can certainly understand your frustration in regards to the mechanical concerns that you encountered just weeks after purchase. The last thing we want is for our customers to experience mechanical concerns and have to surrender their desired vehicle that they had just recently purchased.
Please know that we thoroughly inspect and evaluate every pre-owned vehicle to help avoid any post-sale mechanical concerns that might arise. We take pride in our products, which is why we take every measure possible to make sure our vehicles are safe and measure up to the national highway standards. In addition, every vehicle sold from DriveTime comes with a Limited Warranty that offers assistance within the first 30 days of purchase or 1,500 miles driven, whichever comes first. An optional Vehicle Service Contract can be purchased, which offers assistance in most situations thereafter. Furthermore, if repairs happen to be non-covered or if the service contract is cancelled, then they would be considered cost of ownership. Our customers are welcome to suspend the optional ancillary products by accessing SilverRock’s cancellation website at www.sr-repairs.com.
Again, I truly apologize for any inconvenience or anguish that this has caused you. We truly value all feedback and will be using this to help improve our inspections at our centers. Should you wish to discuss your review in further detail, our Customer Relations division can be reached at (800) 965-8043 and a representative would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Dec. 16, 2019
I was a victim of the tornado in Dayton Ohio and lost the roof over my head and my car because I had to file bankruptcy. I thought Drivetime was great cause they sold me the perfect lies. I had my vehicle less than a month and the car has been in the shop twice, by the way it's still in the shop. All you get from customer complaint line is a bunch of my apologies and I understand. No you do not because if you did you guys would work better at making customers happy and not mad. So, if someone reads this and you are considering buying from this company please don't. They will give you the runaround and you will end up out of money and your car.
Hello Antoniette,
Thank you for providing your review and I am sorry to hear of the hardship you encountered due to the inclement weather that you experienced in your home state. We certainly hope you were okay from this since mother nature can be very unpredictable and we can never plan on what might happen when disasters like this arise. I also want to apologize on behalf of our Customer Relations department for not providing the answers or the desired resolution you were expecting due to your mechanical concerns.
We do our best to prevent our customers from having to be concerned about mechanical malfunctions with our inspection process. It is important to remember that all of our vehicles are pre-owned and we are unable to predict when future repairs may be needed. For this reason, we provide the Limited Warranty for confirmed mechanical failures within the first 30-days/1,500-miles at no additional cost to you. We also offer an optional Vehicle Service Contract for extended powertrain protection of 5-years/50,000-miles that offer assistance in most situations thereafter. This does not cover maintenance or cosmetic items and if repairs happen to be non-covered, they would be considered the cost of ownership.
With that being said, again, I am sorry to hear you lost faith in our company and we do our best to maintain a professional relationship with every customer throughout the life of their loan. We welcome all feedback, both positive and constructive, and will be using this to improve our inspections at our centers. Should you wish to discuss your review in greater detail, you may reach back out to our Customer Relations division at (800) 965-8043 and a representative will be glad to address any further concerns.
Respectfully,
Jodi-Customer Relations
Reviewed Nov. 29, 2019
If you purchase a vehicle from Drive Time make sure you have plenty of money left over to repair it. Bought the car in August and it’s only November of the same year and the cv joints are bad. Can barely afford the payment and now have to pay to repair it. The salesman told us it was still under warranty with Jeep so we didn’t buy an extended warranty from the lot. I have a feeling that wouldn’t have mattered much. So now we’re stuck right before Christmas with car repair bills. Thanks drive time.
Hello Thomas,
Thank you for writing your review. I am truly sorry to hear of the mechanical concerns that you have experienced just months after purchase, in addition to any miscommunication that occurred during your sales process regarding any warranty that was provided through the manufacturer of your vehicle.
Please know that we inspect and evaluate each vehicle prior to sale in an effort to avoid post-sale mechanical malfunctions. In addition, these issues may sometimes occur after sale due to the nature of pre-owned vehicles. For this reason, we include the initial 30-day/1,500-mile Limited Warranty at no additional cost, as well as the optional Vehicle Service Contract which offers assistance in most situations thereafter. Please understand that if repairs happen to be non-covered or if the service contract is cancelled, then they would be considered the cost of ownership.
There are several types of manufacturers’ warranties that are offered through them directly and we encourage our customers to contact them for any questions pertaining to the coverage, in addition to when they would expire by date or mileage.
Again, I apologize for any inconvenience that this has caused you during this holiday season. We understand that no time is the right time for mechanical concerns. If you have questions in regards to your current payment that is coming up, I would encourage you to reach out to Bridgecrest, your loan servicing provider, at (800) 967-8526 and an agent would be glad to assist. You may also reach out to my department, Customer Relations, at (800) 965-8043 should you wish to discuss your review in further detail.
Respectfully,
Jodi-Customer Relations
Reviewed Nov. 6, 2019
I was in need of a car due to having some past financial issues. I was referred to DRIVETIME to get a used car. I totally understood used, went into the lot and was greeted by a nice guy ANDRE. He worked with me and I decided to purchase a 2014 Buick encore on September 26 2019. Well 1 hour after I purchased the CAR the check engine light came on. I called back to drivetime and was advised to call SILVER ROCK (warranty). I knew I had those days to return but since I was told the car had a 72 POINT INSPECTION I thought maybe it's just something minor. I took the car to one of their approved repair shop and had to leave the car overnight to find out the car needed a intake manifold.
Now I get the car back and I smell Antifreeze. Call shop back and was INFORMED to bring car back. Was now told I have a antifreeze leak. Just unsure where it's coming from. Repair shop after 2 more days say they clamped the hose that was leaking. Now everything should be okay. Well now my 5 days have passed and I have no heat.
I go back to drivetime to tell them I need another car and to my surprise here comes the real **. No more nice hospitality. No one offered water or the damn popcorn. In fact Taj was absolutely rude. No one was really helping and was sent to the so called escalation department who also gave me the runaround. After days of going back and forth arguing keep in mind without me being able to drive. Having to get rides no one is helping me. I have not driven this car for two weeks straight as of today.
The car was finally approved to go to Buick. Once there they put a dye in my engine to see where the leak was coming from to find out the head gasket was gone and the lifters had fluids in them. Basically the car needs a engine. They sold me a lemon and drivetime did not care. I had to pay for a rental to be reimbursed so I am back to begging for rides due to rental was getting too pricey. I have never been done like this for any purchase. My car is still in shop waiting for a engine. This process has been going on since the first day of purchase.
Please be aware. This place is a scam. Go someplace else. If I could have gave them zero stars I would have. Women stay far away from drivetime. Totally pissed off customer who was sold a car that needed a engine after a so called 72 point inspection. I don't need a sorry cause it won't help my problem!! Novella the Lemon purchaser
Hello Novella,
Thank you for taking the opportunity to share your experience with us. I am reaching out to you from our corporate Customer Relations team and want to extend my sincerest apologies for any frustration this situation has caused you.
It is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, which is why we first perform a multipoint inspection on all of our vehicles. It is important to keep in mind, all the vehicles we sell are pre-owned and some vehicles may show more wear than others. We are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides the Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. I am thankful you were able to take advantage of this service, however, regret any inconvenience it has caused you and that you are experiencing a mechanical concern. I’d like to note that in addition to these two services, we also offer an optional 5-year/50,000-miles Vehicle Service Contract (VSC) for extended coverage and a Vehicle Return Policy of 5-days/300-miles.
We value all feedback, both positive and constructive, and wish to utilize your review for growth in those areas of opportunity. Please reach out to our corporate Customer Relations team, should you wish to further discuss these matters at (888) 290-0148.
Respectfully,
Rebekah – Customer Relations
Reviewed Nov. 6, 2019
I just brought a car from Drivetime on 11-1-19 and after a hour of driving I heard noises in the front end. Contacted the warranty company which sent me to their mechanics at Mr. Tires on Monday 11-4-19. That's when they found out that there was no bolts in the brake calipers. Mind you I work with the dodd which is mental disabled people whom I transport on a daily basis. After talking to everyone whom seemed to think it wasn't a big deal the warranty company and mechanic shop held my car for two full days not thinking about my situation or the major problem.
All I could think about what if I had a accident with my clients or my wife would have drove my car and had an accident but no one behind them desks seems to gaf so only thing I can do is get legal help cause it could have happened to a person whom know no better a woman and kids and I have the paperwork saying they inspected it but how could they sell a car like this if it was inspected. This is very disturbing.
Hello Jessie,
Thank you very much for your feedback. I am sincerely sorry to hear that you are unhappy with your vehicle due to the brake issues you had encountered shortly after purchase and for the inconvenience this has caused.
Please know that we value the safety of our customers very highly, which is why we do our very best to identify any possible vehicle malfunctions during our initial vehicle inspection. However, due to the nature of pre-owned vehicles, there are sometimes instances in which vehicle malfunctions may occur after sale. For this reason, each vehicle includes a 30-day/1,500-mile Limited Warranty, in addition to the extended Vehicle Service Contract that we offer as an optional product at the time of sale.
We encourage our customers to do their own research or inspection to ensure they are satisfied with their purchase. If a customer is dissatisfied with their purchase for whatever reason, we do offer a 5-day window to return the vehicle known as the Vehicle Return Policy (VRP). This allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with it they can bring it back – no questions asked within the first 5 business days or 300 miles (excluding date of sale, closed holidays and Sundays).
That said, I want to apologize for any frustration you are feeling as a result of these issues. If you need further assistance on this matter, I welcome you to contact our corporate Customer Relations team at (888) 290-0148.
Best regards,
Jacob – Customer Relations
Reviewed Oct. 21, 2019
I purchased a 2015 Toyota Seinna in 2017. After about a year the water pump needed to be repaired for 1,000. Now just a couple days ago the head gasket blew which is another 3,680.00. DO NOT GO TO DRIVETIME. GO TO A REPUTABLE CAR DEALERSHIP.
Hello Kurtina,
Thank you for reaching out to us and I am sorry to hear of the mechanical concerns that you have experienced over time, in addition to the concerns with the head gasket that you are currently encountering.
Please know that all vehicles sold from DriveTime are pre-owned and inspected prior to being placed on our sales lots. Since we are unable to predict if or when mechanical malfunctions might arise, every pre-owned vehicle comes with a 30-day/1,500-mile Limited Warranty at no additional cost, along with an optional Vehicle Service Contract that offers assistance in most situations thereafter. If you purchased the VSC, we would highly encourage you to get in contact with SilverRock to file a claim at (877) 584-3848.
It is important to know that at times repairs will be needed on the vehicle that will be considered a non-covered component and would then be considered the customers’ cost of ownership.
Again, I can certainly understand your frustration in regards to your most recent repairs needed on your pre-owned vehicle. We appreciate all feedback and will be using this for coaching opportunities at our inspection centers. Should you wish to discuss your review further, you may call (800) 965-8043 and speak directly to one of our Customer Relations representatives who would be happy to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Oct. 16, 2019
Purchased a car with a 90 rating on Friday. Check engine light came on on the way home. Took it to the shop on Monday where it remains after a week and a half and my 5 days for return are up. No one including the repair shop can tell me when the car will be repaired as they wait on 1 part. Of course, the dealership (DriveTime- Morrow), Bridgecrest, nor Silver Rock cares at this point. I'm not that discouraged as I see that many others are experiencing the same or worse from this company. It offers a great concept. If you get a good car then you are lucky.
Hello Britt,
Thank you for reaching out to us and I am sorry to hear that the check engine light already appeared on your dash so soon after purchase.
Please know that all of our vehicles are pre-owned and evaluated prior to being placed on our sales lots. Our centers do their best effort to resolve any mechanical concerns that might arise during the inspection process. Since all of our vehicles are pre-owned and we can never predict if or when mechanical concerns might arise in the future, every vehicle comes with a 30-day/1,500-mile Limited Warranty at no additional cost to you, in addition to an optional Vehicle Service Contract to assist in most occurrences after that.
Every vehicle sold from DriveTIme comes with a 5 day/300 mile Vehicle Return program (VRP). The VRP gives our customer the ability to return the vehicle for any reason within the first five calendar days, within 300 miles, after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.
Furthermore, I want to apologize for any delays that you have encountered trying to get this matter resolved. I would strongly encourage to stay in communication with SilverRock, your Limited Warranty provider, at (877) 584-3848 and a team member would be glad to assist you further.
I can certainly understand your frustration in regards to this unfortunate circumstance occurring just shortly after leaving our location with your desired vehicle. Your feedback with not go unheard and will be using this to help improve our inspections at our centers. Should you wish to discuss your review in further detail, I would encourage you to contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Oct. 9, 2019
For those who don't qualify for DriveTime Select, stay far away. They talk you into a warranty that gets combined with your loan, problem is their loans are structured like TITLE LOANS!!!! YOU ACCRUE INTEREST EVERY SINGLE DAY!!! A 15k car will cost you over 40K with the structure of the loan. My payment is $480 on a 15k car so it's hard to put extra money on the loan. They also tell you that you only have 30 days to cancel the warranty which is untrue. They will shove that warranty down your throat because that adds so much money towards the loan and interest. Lastly if you do get the warranty understand they supply USED PARTS!!! If you want new you have to pay the difference. They were gonna give us a used transmission which we declined, leaving us paying a 2k difference for repairs. Cars are also very abused rentals etc. STAY AWAY UNLESS YOU ARE DESPERATE.
Hello Cedrick,
Thank you for taking the time to leave your feedback. I am truly sorry to hear that you are unhappy with your vehicle purchase due to your reservations with the overall structure of your financial contract, as well as the issues surrounding your recent transmission claim through SilverRock.
In reference to your financial contract and pricing concerns, please know that we try to maintain a sense of transparency by disclosing our prices online and posting them on every vehicle for sale at our dealerships. Additionally, it is important to remember that each customer is provided with a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price.
It is also important to mention that our customers are welcome to utilize third party financing for any of the vehicles on our lot if they are not satisfied with the financing options offered through Bridgecrest.
I also want to apologize if our sales staff had caused you to feel pressured to accept our optional products at the time of signing. While purchasing these ancillary products is always encouraged due to the safety net they provide in various situations, we make it a point to ensure complete transparency when it comes to our optional add-ons. One of which ways that we strive to accomplish this goal is by providing an optional products disclosure at the time of sale. This disclosure details all of the optional items available at the time of signing, and is designed to aid our customers in distinguishing the optional products from those that are mandatory.
Regarding your concerns with the quality of our vehicles, please be advised that each of our vehicles are inspected prior to sale in an effort to prevent post-sale mechanical malfunctions. However, due to the fact that our vehicles are pre-owned, issues may sometimes arise after purchase. To alleviate the potential impact on our customers, each of our vehicles include an initial 30-day/1,500-mile Limited Warranty, as well as an optional Vehicle Service Contract that we offer at the time of sale for further peace of mind. When servicing claims under these contracts, please know that our warranty and service contract administrator, SilverRock, works with licensed part suppliers in order to obtain the parts needed for repair.
Additionally, we try to ensure maximum visibility for our customers by providing each customer with an Experian AutoCheck Vehicle History Report at the time of sale. This report may indicate a prior accident record, a rental or government vehicle, registration in a storm area, and/or a theft record.
Thank you again for sharing your detailed review. If you have any additional questions or concerns that you would like to discuss with us directly, please feel free to reach out to our Customer Relations team at (888) 290-0148.
Sincerely,
Jacob – Customer Relations
Reviewed Oct. 8, 2019
Initially my experience was warm and cordial. After the purchase however was a completely different story. The day after I purchased the car, a 2016 Kia Forte, the car would not crank leaving me stranded on the side of the road. Thank God I had roadside assistance through my insurance. The next day I contacted my sales rep to see about changing to another car. He talked me out of it and insisted I take it to a Pep Boys which handled their warranty repairs. I did do however Pep Boys did not have time for me and told me to come back the next day which I did. This time they told me I would have to go to another Pep Boys that was further away to get the car checked out. I again contacted my sales rep and again asked to exchange cars. Again he insisted that I take the car to another vendor or another Pep Boys. Unfortunately I had to go out of town last minute and when I returned the car was outside of its 5 day return policy.
I again contacted the sales rep about exchanging the car but this time the general manager told me there was nothing that could be done because it was outside the return policy even after I explained to him what had happened. IN the meantime, I am having to jump the car off every time I drive it. Finally on Monday Oct 7 I was able to take it to Pep Boys at another location. They determined that it was a bad battery and a bad alternator. They replaced the battery and told me that I would have to go to a Kia dealership to have the alternator replaced because it was still under warranty. I did however Kia said they would have to order one and it would take 2-3 days to come in.
As I was leaving Kia I called my sales rep and he told me that he would to speak to his general manager and call me back in 10 minutes. The call never came! I am now stuck with an undependable car and the first payment hasn't even been made yet. I know this review will probably be lost in the shuffle so that their rating will not be affected. I however intend to take my issues to Social Media and Tv Media.
Tony **- 2nd class citizen
Hello Tony,
Thank you for providing your review and I am sorry to hear that your wonderful sales experience took a turn for worse by having mechanical concerns the very next day. The last thing we want our customers to encounter is to have any type of mechanical malfunction that would leave our customers in an unfortunate situation.
In an effort to avoid this from occurring, all of our pre-owned vehicles are evaluated and inspected before being placed on our sales lots. Hence we can never determine if or when any type of mechanical concern might arise, every vehicle comes with a 30-day/1,500-mile Limited Warranty at no additional cost, along with an optional Vehicle Service Contract that offer assistance in most situations after that.
In addition, as you are aware, every vehicle sold from DriveTime comes with a 5-day/300-mile Vehicle Return program (VRP). The VRP gives our customer the ability to return the vehicle for any reason and with no questions asked within the first five calendar days, within 300 miles, after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.
I also want to apologize for you having to take your vehicle to another Pep Boys that was out of your way in order for the proper diagnosis to be performed. We certainly understands that everyone’s time is of importance to them and does their best to make sure unnecessary trips are avoided, in addition to getting our customers vehicle concerns addressed in a timely manner. However, it is out of our control on the availability the shop may have, we always recommend our customers to contact the repair facilities before they visit the location to confirm they are able to assist or so they can set up an appointment.
We certainly appreciate you sharing your experience and will not go unheard. We will be using this feedback to improve our inspections at our centers, in addition to using this as a coaching experience for our sales team. Should you wish to discuss your review in further detail, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist you further.
Respectfully,
Jodi-Customer Relations
Reviewed Oct. 7, 2019
I was in an accident that totaled my car back in 2016. We only had the rental for 1 more day and had yet to find a replacement car. We went to DriveTime. Everything was good, we found a 2014 Kia Forte that we liked. Put $600 down which was cool because I am working to rebuild my credit. I got a 5 year loan. Ok cool. I've paid my payments on time. Every 2 weeks I pay $226.58. Here it is 3 years later. My original loan amount was $13,000 something. I did the math and I have already paid $16,000 something and still have 2 years left on my loan!!
I called Bridgecrest and the lady told me I'm paying extras like that Motion GPS app the salesman said I HAD to have on my phone, the GAP ins, and the 3 year warranty. She said by the time I pay off my car I will have paid $35,039.77!!! For a $5,000 car!!! That's insane!!! This is a predatory loan!! I am going to another dealership this week and trading the car in because that is crazy and I refuse to pay any more on this car! Granted it has been a great car but not $35,000 great!! READ THE FINE PRINT!!!
Hello Wendy,
Thank you for sharing with us your review and I am sorry to hear of the accident that occurred which caused your vehicle to be deemed a total loss. Accidents are never easy to deal with and can be very unpredictable, only hoping you are okay from it. I am glad to hear that we were able to get you into your vehicle of choice, however, I can certainly understand your frustration in regards to the remaining balance that is still owed on your loan since paying on it for the past 3 years.
In regards to your final purchase price, please know that it is our goal to be transparent with our customers. During contracting, DriveTime provides a personalized Federal Truth in Lending Disclosure to each customer which outlines a detailed breakdown of their APR, finance charge, total amount financed, total amount expected to be paid throughout the life of the loan, and total sales price.
Should you have further questions in regards to the payments that you are making and how they are being applied, I would encourage you to reach out to Bridgecrest, your loan servicing provider, at (800) 967-8526 and a representative would be glad to assist.
Kindly,
Jodi-Customer Relations
Reviewed Oct. 3, 2019
I bought a truck two months ago. Paid downpayment over 3 ways. One to hold and one from co-signer and one from me. Set up auto payment. Two months go by and get my tank. You text they took payment out of my bank. Get a phone call two days later. They want truck back because of error on down payment. I offered to correct error. But they said hard no. Embarrassed me on job site and my bank has no record of the check being presented. I had money in the bank. The dealer even verified the funds. No talking to these people. They just run a scam. Ruining my life and costing my my job probably. I think it’s fraud to knowingly take money from me and at the same time get truck back and then refuse money from me. Beware of this company.
Hello Robert,
Thank you for sharing your feedback. I truly regret to hear that your DriveTime vehicle was recovered following the down payment error that you had detailed in your review .
While I understand the frustrating nature of this situation, it is important to keep in mind that any matters related to your loan itself, including recovery assignments, are handled by your lien holder, and not DriveTime directly. If you are seeking further clarification or assistance with this matter, I would strongly encourage you to contact them directly.
Thank you for giving us the opportunity to have you as a customer and apologize once more for your experience with us thus far. If you would like to speak with us directly, I welcome you to contact our Customer Relations team at (888) 290-0148 and a member of my team will be glad to assist.
Respectfully,
Jacob – Customer Relations
Reviewed Sept. 30, 2019
My husband and I purchased my car August of 2018. After the purchase I had it five days and I had to go check it in for recalls which is a 2013 Hyundai Sonata. Come to find out the motor need replaced because of the recall and I had my car for over a month. Yes they gave me a Rent-A-Car. Hyundai dealership good but I got my car back. I didn't know longer want it but DriveTime would not take the car back because it had been over my 30 day return policy, and I drove my car.
I keep hearing a clunking noise and they told me that it was my sway bars then I had to pay $89 to get it diagnosed and silver rock would not pay the sway bars cuz it had nothing to do with my differential but evidently they don't know that the sway bars is what controls the car. Say on the road and it goes all over the road swaying back and forth but they refuse to pay and they refused to give me a refund and they refused to give me another car and it's only been 1 year and 2 months since I actually got the car. But I've been calling and trying to get something done since I believe it was the 1st of october of last year 2018.
So needless to say we're stuck with this car that's piece of crap and it's not worth nothing to me. I want to trade it in even if DriveTime they won't trade it in. DriveTime sucks. I would never recommend them to a friend nor would I give him any endorsements anywhere anytime. Oh and extended warranty. Never purchase extended warranty. That's a bunch of crap too. That's just an extra $3,000 to get of your money because I do nothing about that either but take your money!
Hello Jenny,
Thank you for sharing your feedback. I am truly sorry that your experience with DriveTime has been dissatisfactory due to the issues you had with your vehicle after purchase.
Please know that each one of our vehicles is inspected prior to sale in an effort to avoid malfunctions after the point of sale. However, being that DriveTime is in the business of selling pre-owned vehicles, it can sometimes be very difficult for us to determine exactly if or when mechanical issues may arise. For this reason, we provide each of our customers with an initial Limited Warranty with their purchase, as well as the optional Vehicle Service Contract that is serviced through our contract administrator, SilverRock. Additionally, please keep in mind that each consumer is provided a disclosure detailing any known recall issues with their vehicle prior to purchase in an effort to provide the utmost transparency on this matter, and I want to apologize for any miscommunication that may have occurred.
In reference to the sway bar coverage concerns that you had mentioned, it is important to be mindful that these are considered to be non-covered items under the terms of SilverRock’s Vehicle Service Contract. While these repairs may play a role in the overall control of your vehicle, they are also considered to be an ownership expense, and want to apologize for any inconvenience this might cause for you.
Thanks again for taking the opportunity to leave your review. If you would like to review this matter with us further, you are more than welcome to reach out to our Customer Relations team at (888) 290-0148.
Best regards,
Jacob – Customer Relations
Reviewed Sept. 30, 2019
All I can say is wow about this company. I went in on the 6th of September 2019 and traded my 2006 Nissan Altima and got a 2017 Ford Escape everything was fine until the 25th of September I received an email from Bridgecrest stating I needed to provide my social security card and bank statements of a job that I never told Javier was my main source of income.
I called in the branch to speak to Javier and he told me that he was going to fix it. I also informed them that I was out of town because of a death in my family. They also knew that I was pregnant at the time. They didn't care. They gave me a deadline for the 28th to turn in the paperwork that they was supposed to fix. I contacted both agencies and didn't get nothing but the runaround. They told me I had to turn in the vehicle because I didn't reach the deadline, this will not be the last time they hear from me. I'm not going to finish without a fight. They are a bunch of liars and scams. I will see ya'll in court DRIVETIME/BRIDGECREST.
Hello Jacqueline,
Thank you for writing your review and I can certainly understand your disbelief when the dealership contacted you requesting the vehicle be returned. In addition, I am sorry to hear of your families loss and if your local DriveTime dealership was not able to get this matter resolved for you in a timely manner.
Upon arrival, certain documents must be presented and verified during the sales process such as proof of residency and proof of income. Please know at time of contract, every customer signs a Post-sale Verification Information form that states every vehicle sold is subject to an after-sale review and verification of the information you provided to us.
We understand you feel you need to take legal action, it’s definitely your choice as a consumer on how you want to proceed. We apologize that’s a route you feel you need to take, but we can speak with your attorney regarding this matter if you prefer. Please have your attorney send in a letter of representation. Either you or your attorney may send it in via email to RM-customerrelations@drivetime.com or fax to (866) 284-8390.
Again, I am sorry for any delay that took place in verifying the valid paperwork needed to purchase a vehicle with DriveTime. Should you wish to further discuss your review, I would strongly encourage you to reach out to our Customer Relations department at (800) 965-8043 and a representative would be glad to assist you.
Respectfully,
Jodi-Customer Relations
Reviewed Sept. 29, 2019
Hello. I bought a car from a location that is approximately 3 hours away from where I live. My interaction with the salesman did not make me feel pressured or hurried as I already had all of my information as well as coworker with me. The problem is that I the temporary license plate expires after 7 days and I have yet to receive my license plate in the mail or even a tracking number from FedEx, UPS, or USPS regarding this, even after I reached out to the dealership for this information and haven't heard anything back.
Hello Christopher,
Thank you for reaching out to us and I am glad to hear that your sales experience went smooth. However, I am sorry to hear that your temporary tags expire soon after purchase and if you haven’t received any correspondence from our staff regarding this matter.
Please know that we do our best to file all required documents to register your vehicle in a timely manner. It is important to know that if a customer should purchase a vehicle out of their home state, certain limitations and guidelines must be followed by the Department of Motor Vehicles when issuing emissions tags and license plates. Please know that if any of these items should expire before receiving your new registration tags, your purchase agreement would be sufficient as valid proof of ownership.
Your DriveTme dealership where you purchased your vehicle from, should be reaching out to you once your permanent tags arrive and as a courtesy can be forwarded to your mailing address. I would encourage you to keep in communication with them for the status of your delivery. Should you have any further question, you may also reach out to our Customer Relations department at (800) 965-8043 and a representative would be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Sept. 21, 2019
This has been the most horrific car buying experience of my life!!! This is my second vehicle in 15 days and it now has engine failure. DriveTime went above and beyond to make this horrific with the help of SilverRock. They fail to inform you that to use your warranty you will have to miss several days of work drive it to several of their mechanics and then still want to wait for another person to verify. The company is full of scam artist from the sales people all the way up to management. They told me pay my car note and be without a vehicle while they figure it out! No solutions. No working with you. Just mess you over no remorse! I promise this has been the worst car buying and customer service experience of my entire life. I would never recommend anyone to this lot. If your car lot used SilverRock stay away.
Hello TaQuesha,
Thank you for reaching out to us and I can certainly understand your frustration in regards to the engine concerns you are currently experiencing just days after being placed into another vehicle. We understand that everyone’s job is of importance to them, and certainly do not wish for our customers to miss days of work just days after purchasing their vehicle.
Please know that every vehicle sold from DriveTime is pre-owned and inspected prior to being placed on our sales lots. In addition, every pre-owned vehicle sold from DriveTime comes with a 30day/1,500 mile Limited Warranty at no cost to you, along with an optional Vehicle Service Contract available for purchase to assist in most cases thereafter. As for the approval time through SilverRock, please know that every claim must be verified and have the proper documentation, and at times pictures are required to view to confirm failure, which might require additional time to process.
I truly apologize if you felt that we misled you in any way and have lost faith in our loyalty to our customers. Should you have any questions pertaining to payments that are still to be paid on your loan should your vehicle be out of commission , I would encourage you to contact Bridgecrest, your loan servicing provider, at (800) 967-8526 and a representative would be glad to assist further.
Again, I am truly sorry for this unfortunate situation that took place with another vehicle of choice. We appreciate all feedback, both positive and constructive, and will be using this to help improve our inspections at our centers. Should you wish to further discuss your review with a member of our Customer Relations team, please contact (800) 965-8042.
Respectfully,
Jodi-Customer Relations
Reviewed Sept. 12, 2019
DriveTime is just like other car companies. If you got bad credit your payment is going be high! I wouldn’t recommend it to no one! My car isn’t even worth 24,000 for a 2010. I got beat over my head and if I wasn’t fixing my credit I would give it back!
Hi Kelvona,
We thank you greatly for taking the time to share your feedback with us and sincerely apologize for your dissatisfaction regarding your vehicle purchase.
Please know that it’s our goal as a company to be transparent through all steps of the buying process. For this reason, we provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and total sales price. It is worth noting the total sales price would also include any additional ancillary products our customers may choose to purchase at the time of contracting, such as GAP; Vehicle Service Contract and Motion GPS, in additional to any sales tax, and title or registration filing fees. We also want to inform our customers of their option for outside financing as well.
Thank you again for your review and please accept our apologies if clear expectation were not set during your vehicle purchase regarding your financing. Please feel free to reach out to Bridgecrest, our loan servicing partner, should you have any questions pertaining to your loan terms.
Kindly ,
Rebekah – Customer Relations
Reviewed Sept. 10, 2019
My vehicle check engine light came on. I had it checked. Needed a new transmission. Hadn't had it 3 week. Corporate said I could get another vehicle if I found something I liked or keep my car. They wouldn't show me anything else and called the police on me when I asked them. I'm supposed to buy a car, sight unseen, it's not everyone at DriveTime but the one in Macon has 2 very nasty females and if you don't buy the warranty you're screwed than God. I got the warranty. I will never get a car from DriveTime Macon, GA again in life. Nasty females.
Hello Patricial,
Thank you for providing your review and I sincerely apologize for the unpleasant experience that your encountered at our Macon location, in addition to the transmission concerns that you experienced so soon after purchase.
Please know in an effort to prevent mechanical malfunctions, every vehicle sold from DriveTime is inspected prior to being placed on our sale lots. Since our vehicles are pre-owned and we can never predict if or when automotive concerns might emerge, each DriveTime vehicle comes with a 30 day/1,500 mile Limited Warranty at no cost to you, along with an optional Vehicle Service Contract available for purchase to assist in most situations thereafter.
In addition, our main goal is to treat everyone with the utmost respect in a professional and comfortable atmosphere, along with maintaining an exceptional level of communication. From the first time you take interest in DriveTime until the sale is complete, we strive to provide the best in customer service to each and every customer who walks through our dealerships doors. Furthermore, we do our best to find a vehicle that will best suit our customers personal needs and as well as setting them up for financial success.
In closing, your feedback will not go unheard and will be used to improve both our level of customer service and our inspections on our vehicles. Should you wish to discuss your review in further detail, I would encourage you to contact a representative in our Customer Relations department at (800) 965-8043.
Respectfully,
Jodi-Customer Relations
Reviewed Aug. 14, 2019
We were in a rollover on July 1st, that totaled our car. As anyone knows whose been in an accident, the aftermath dealing with insurance companies and finding a new vehicle, is a long and irritating process. Especially since, we had not even owned the car a year. After finding out that a normal loan company would not deal with us while we were in the settlement process with our car, we started looking at used dealerships. DriveTime, was one of the first we started browsing cars on. The immediate approval process was quick, and we could start browsing cars in our area right away. We chose the dealership on Bell Rd and 15th st.
When we walked in we were immediately greeted by a wonderful lady named Jessica. After blurting out our rollover story, I told her I was there to look and had planned on bringing my boyfriend back later to show him which one I had decided on. I cannot say enough GOOD things about Jessica. She was everything you'd want in a salesperson. She was patient with me, as I asked question after question after question. She was kind and understanding as I flip flopped between two vehicles, One I was in LOVE with another that I was not really for but it was in our price range and would be seen by all on the road, which was Boyfriend's number 1 concern. She was understanding and not short tempered with me as I added and took off the packages they offered. She didn't miss a beat when I brought boyfriend back and told her that, that day we would NOT be taking a car home. She was kind and attentive, after I made my decision and held a vehicle.
She didn't call me everyday to make sure I was still coming back for the car, but once every few days to ask if we were still on track and if I had any questions she could answer for me. The day we came back to pick up the car, She was slammed. Helping so many customers, finish up the buying process. She was even still attentive and friendly. But the biggest selling feature, was how willing to help her out the other salespeople were. We ended up finishing up with another gentleman, who didn't miss a beat, as he helped her out and answered all my last minute questions. I was and am still completely impressed by our experience with THIS DriveTime. I know should we ever need to purchase a second car, we will start our journey at DriveTime. Thank you Jessica, and the DriveTime staff for everything!!
Reviewed Aug. 9, 2019
Don’t go here. Salesman was great so helpful and then you get the car and it’s bye I don’t know you. They knew I had to have a dependable car. Then 29 days later in my 30 day warranty it breaks down. Worth a 600.00 repair bill. They won’t fix it. I don’t have the money and my truck is at the dealer and they want it moved. So now I have a car payment for a car I can’t fix and it will be broken in my driveway after I pay another tow bill. They give you all these promises then after you drive away it’s like you fell off of the face of the earth. Now I still don’t have a car but I have a 400.00 dollar a month payment. Thank you DriveTime.
Hello Jacquelyn,
Thank you for reaching back out to us and, again, I truly apologize if we fell short in providing that exceptional customer service after the purchase of your vehicle. Here at DriveTime, we do our best to focus on continuing a remarkable consumer relationship from the time you take interest in DriveTime until your loan is paid in full.
Since every vehicle that is sold from DriveTime is pre-owned, every vehicle is inspected prior to being placed on our sale lots and to make every effort possible in avoiding mechanical concerns. Since our vehicles are pre-owned and we are unable to determine if or when automotive concerns might occur, every vehicle comes with a 30 day/1,500 mile Limited Warranty at no additional cost to you, along with an optional Vehicle Service Contract available for purchase to assist in most situations after that.
Please know that if you have any questions pertaining to your car note, I would encourage you to reach out to Bridgecrest, your loan servicing provider, at (800) 967-8526 and a representative will be glad to review your account.
Again, I can certainly understand your frustration in regards to the mechanical concerns that occurred so soon after purchase and I am so very sorry if you feel that we have neglected you in any way pertaining to your concerns. Should you wish to discuss you review further, please contact our corporate Customer Relations team at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed Aug. 1, 2019
I purchased my car from Drivetime April 1 2019. I am 4 months into my purchase and my car is already in the shop. I just received a call from the auto shop saying they can't tell what is wrong with the car. Something is draining and they still need to inspect it to figure it out. I was also given papers stating there were no recalls on the car. My Credit Karma app that I have since registered my car with, came back with 2 recalls.
When I went in to purchase my car all I wanted was something reliable to get me to and from work and transport my kids to school. This has been a huge inconvenience as now I am stuck with car payments for a car that is giving me trouble and will most likely be stuck with a big bill to fix the car. I am having serious buyers remorse. Buyers beware.
Hello Brandy,
Thank you for taking the opportunity to share your feedback. I am sincerely sorry to hear that you are experiencing a vehicle malfunction within 4 months of purchase.
Please know that we inspect each of our vehicles prior to sale in an effort to prevent post-sale mechanical concerns. However, due to the nature of pre-owned vehicles, these issues may sometimes present themselves after our customers leave the lot. For this reason, each vehicle purchase from our company includes an initial 30-day/1,500-mile Limited Warranty, in addition to the extended Vehicle Service Contract that we offer as an optional product at the time of signing.
In reference to the recall concerns you mentioned, please keep in mind that each customer is provided with a SaferCar.Gov acknowledgement form at the time of signing. By signing this document, we ensure that our customers are made aware of any known recalls or service bulletins associated with the vehicle that they are purchasing. Additionally, we always encourage our customers to reach out to their manufacturer to discuss any possible recalls or service bulletins.
That said, I want to thank you again for leaving a review. If you are in need of further assistance, please reach out to our Customer Relations team at (888) 290-0148.
Best Regards,
Jacob – Customer Relations
Reviewed July 13, 2019
Quit lying to customers and stop talking them into buying junk cars. You guys are liars and very dishonest people AND! Start accepting cash payments. Not every customer is going to be able to wire transfer and you guys need to understand. And customers should be able to paperwork electronically. This is bad for our environment. I’m tired of this wasting of paper. Make things digital and stop just having customers sign paper just to throw away. This is just a waste and this is hurting economy. And we need to make a difference. Why waste paper when we have digital. They no need to keep wasting paper. Sent from my iPhone
Hello Tim,
Thank you leaving your review. We value our customer feedback very highly, as it aids us in identifying opportunities to improve our business as a whole. That said, I am sorry to hear that you are dissatisfied with our company due to your reservations with the quality of our vehicles, as well as our overall sales process.
Please know that we make our best effort to provide our customers with excellent service by selling reliable vehicles and accommodating each customer’s individual needs throughout the sales process. Additionally, I would like to mention that our company values a sense of transparent honesty throughout all aspects of our business, and I want to apologize if your recent experience with our company left you feeling otherwise.
Than you again for sharing your thoughts on our company. If you have any additional concerns that you would like to address with us directly, please contact our Customer Relations team at (888) 290-0148.
Respectfully,
Jacob – Customer Relations
Reviewed July 8, 2019
My husband and I purchased a car from drive time and less than 30 days the ABS /Breaklight and traction light came on and the speedometer does not move when driving and the transmission sticks. We have the extra SilverRock coverage. We took it to be checked out. We were told it was the GPS system installed by DriveTime causing the issues. It was uninstalled and reinstalled. Same issues .So one of the in-network repair shops ordered another GPS system through SilverRock.
It's been 3 weeks no GPS system. I had to keep calling. They supposedly reordered a new one. In the meantime, I drove the car a couple of days ago and when the ABS/Breaklights and traction light came on in the car the breaks went out. Thank goodness no one was in front of me but in the meantime time I'm being told by DriveTime just not to drive the car and wait for the new GPS to arrive. I don't feel safe in this car. There seems to be no urgency or concern on the part of DriveTime because when this first happen their response to me was, "We just sell the cars. You have to deal with SilverRock now."
Hello Vicki,
Thank you for taking the opportunity to share your experience and feedback. I am sincerely sorry to hear that you are unhappy with your vehicle due to the ongoing GPS and brake issues detailed in your review.
While I understand the frustrating nature of this situation, it sounds like you are already in the process of addressing the GPS malfunction through SilverRock. I would strongly encourage you to continue working with them toward an amicable resolution.
Additionally, if you are experiencing brake issues, I would recommend having this concern addressed separately, as GPS problems typically do not directly affect a vehicles ability to engage the brakes.
That said, I want to apologize again for any inconvenience this matter has caused for you and your husband. After review, I see that you have recently been in contact with our Customer Relations team concerning these concerns. Please feel free to reach back out to our team if you would like to discuss this situation with us further.
Respectfully,
Jacob – Customer Relations
Reviewed July 6, 2019
I paid off my car in early October 2018. I have called on 3 different occasions trying to get a copy of my lien release and the first time I spoke with them they said it would be 7-15 business days, so I gave them 25 days then called. They said it was sent out. I told them, "Well it's not here. Can you send another." They verified my address and said they would send it. Now 39 days later, and well nothing came so I called again. They gave me the original so called sent date so it was never resent. I asked, "Can you email it." They said no. Only through the mail so I requested they send it out again. So now July 5 2019 still no lien release. If this was a late payment I would have been charged a late fee. Kinda makes me think this is a crooked company. I threw away $16,000 too.
Hello Willie,
Thank you for contacting us and congratulations on paying off your vehicle with DriveTime. What a great feeling that must have been when you made your last and final car note. However, I can certainly understand your frustration you are experiencing since you have yet to receive your lien release in regards to the vehicle you paid off in October of last year.
Please know that we do our best to get all final documents to our customers in a timely manner once they own their vehicle free and clear. Again, my apologies and I would strongly encourage you to stay in communication with DriveTime and to please contact our Customer Relations department at (800) 965-8043 so we may get this matter resolved.
Respectfully,
Jodi-Customer Relations
Reviewed July 2, 2019
I purchased my car in Feb 2019, and it’s now July and my trunk is leaking every time it rains here in Georgia. I have warranty with SilverRock Wilco who is no help, then DriveTime states that there’s nothing they can do, so I’m pretty much stuck with a vehicle DriveTime in Morrow GA wanted to get off their lot. This was the absolute worst decision for me to purchase from DriveTime. Do not get a car from them, the cars are not in tip top shape, even if they do tell you that they go through an inspection. It’s all a hoax.
Hello Jamal,
Thank you for composing your review and I am sorry to hear of the concerns you have been experiencing with your trunk during inclement weather conditions. We never like to hear of anyone’s disappointment in regards to their recent purchase with DriveTime.
Please know that all of the vehicles sold from DriveTime are pre-owned and inspected prior to putting them on our sales lots. Since our vehicles are pre-owned and we can never determine if or when mechanical malfunctions might occur, every vehicle sold comes with a 30 day/1,500 mile Limited Warranty, in addition to an optional Vehicle Service Contract to assist in most situations.
Again, I can understand your frustration in regards to the issues you are having with your trunk. Should you wish to discuss your review further, please contact our Customer Relations team at (800) 965-8043 and a representative will be glad to assist.
Sincerely,
Jodi-Customer Relations
Reviewed June 18, 2019
I purchased a car from Drivetime 17 months ago. It has been repaired 3 times, one including replacement of my transmission. Now it needs to be repaired again. I cannot trade it in for another vehicle. Renting a car while it was in the shop was not an option due to finances and attempting to keep up with a note. When I complained they stated it was nothing they can do.
Hello Tina,
Thank you for writing your review and I am sorry to hear of the mechanical concerns you have experienced over time.
Please know in an effort to prevent mechanical concerns, every vehicle sold from DriveTime is inspected prior to being placed on our sale lots. Since our vehicles are pre-owned and we are unable to predict if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations.
In addition, I would encourage you to reach out to the vendor that originally replaced the transmission to inquire about any warranties that might still apply.Again, I can certainly understand your frustration regarding the reoccurring issue with the transmission. Should you wish to discuss your review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist you further.
Respectfully,
Jodi-Customer Relations
Reviewed June 18, 2019
I purchased a car from DriveTime in February due to my car accident. I needed new car and wanted to build credit. This was the biggest mistake ever. Here I am only 5 months into this car and the transmission is gone completely out leaving me and my children stuck on hwy. I called to try to get help from Bridgecrest/DriveTime and I’m told they don’t inspect the cars completely. They just make sure the cars are safe to get on road. Pretty much letting me know transmission does not get looked at. Now I am without a car and the only thing the customer service rep can say is good thing I purchase extended warranty. Yes but that still leaves me without transportation until they decide to send for my part so that it can be fixed which is a few weeks. I hate I had to learn like this but I will never do business with DriveTime again.
Hello Meka,
Thank you for writing your review and I am sorry to hear of the transmission concerns you experienced just months after purchase. In addition, I truly apologize for any inconvenience that your family experienced because of this unfortunate situation.
Please know that every vehicle sold from DriveTime is pre-owned and inspected prior to being placed on our lots for sale and that our focus in the multi-point inspection is primarily the safety and reliability of the vehicle. During the inspection process, our vehicles meet specific requirements that fall within the national highway standards guidelines.
Again, my apologies to you and your family in regards to your recent experience. I would encourage you to keep in communication with our Customer Relations department at (800) 965-8043 to see what options are available for transportation while your vehicle is getting repaired.
Respectfully,
Jodi-Customer Relations
Reviewed June 15, 2019
I went to DriveTime's website, filled out an application, was told I was approved, just to be called to be told I don't qualify! I think that they should stop lying, telling people they're approved, when they're not. Why get someone's hopes up just to shut them down?! Just say, "You MAY be approved!!!"
Hello Sylvia,
Thank you for providing your review and I apologize if you felt that we misled you in regards to our pre-approval process.
At DriveTime, we strive to provide the most accurate information during the pre-approval process and it is important to keep in mind that these decisions are pre-approvals and they are not guaranteed. When you arrive at the dealership your down payment requirements are subject to change based on the information provided such as proof of residency, proof of income, your current credit score and your vehicle of interest.
Again, I do apologize once again that we were unable to provide you desirable options. Should you wish to discuss you review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed June 13, 2019
I reached out to DriveTime regards the below copy & paste item. DriveTime payment. All financing for a DriveTime purchase is done in-house, and they are open to accepting any credit score, including no credit at all. DriveTime down payments will vary based on the price of the vehicle and the customer’s financial situation. The 45-day hold on vehicles allows customers time to gather their down payment before officially paying for the car.
I wanted to have a vehicle held for 3 weeks to allow me time not to use a lot of savings but also reserve the car. I was informed not only by Corporate but also the dealerships that the above information was inaccurate and they can only reserve a vehicle for 7 days. The Dealership in Lombard, IL as well as Cicero, IL both advised of the same. However, your application is good for 45 days (it does not reserve the car). Your reservation of a vehicle is good for only 7 days with a $100.00 hold fee. I offered more than half ($1k) in a down payment to hold it for an additional pay period. Please reach out to corporate and update your information accordingly. It is inaccurate and apparently misleading to consumers who are looking for a reservation of a vehicle similar. Thank you.
Hello John,
Thank you for providing your feedback. I want to sincerely apologize for any miscommunication that may have occurred in reference to our vehicle reservation policy.
While I understand your frustration, it is important to know that we are only able to hold a vehicle for a customer once they have entered into our layaway program. Additionally, it is important to keep in mind that dealership inventory is subject to change on a regular basis, and I want to apologize if this was not clearly expressed throughout your sales experience.
That said, I want to thank you again for your interest in purchasing through our company. Please know that I will forward your feedback to the appropriate parties in order to ensure that all information reflected on our website is consistent with our company policy. If you have any additional questions, please contact our Customer Relations team at (888) 290-0148.
Thank you,
Jacob – Customer Relations
Reviewed June 12, 2019
Do not get your car from them. They sold me a car with a rear crack subframe!! And they told me I am stuck with it. Only had the car for 1 1/2. Never had any accidents in it. They told me I was stuck with it.
Hello Lynn,
Thank you for writing your review and I apologize if you felt we misled you in any way pertaining to the condition of your vehicle upon purchase.
At time of sale, an Experian AutoCheck History Report was provided to you as a courtesy. This report provides a history of the vehicle’s use such as any prior accident records, rental or government use, registration in a storm area or involvement in a theft. If any of these items were applicable, they would be notated in the vehicle information section of the Experian AutoCheck.History Report.
Should you have outside documentation otherwise, I would suggest you contact our Customer Relations department at (800) 965-8043 and a representative would be glad to look into this matter further.
Again, I am sorry to hear that you are disheartened by DriveTime due to your recent experience.
Respectfully,
Jodi-Customer Relations
Reviewed June 5, 2019
She so disrespectful and rude. She’s located at the Plymouth Meeting PA location. She was very disrespectful. She through my paper at me. I don’t Don Reese would appreciate his rep representing Drivetime very poorly. I recorded the whole incident and I will allow upper management here what was done. If you get Amber ** please don’t work with her.
Hello Teressa,
Thank you for providing your review. I am sorry to hear of the treatment and lack of professionalism that you received at our Plymouth Meeting dealership.
Please know our main goal is to treat everyone with the utmost respect in a professional and comfortable atmosphere. From the first time you take interest in DriveTime until the sale is complete, we strive to provide the best in customer service to each and every customer who walks through our dealerships doors.
We appreciate all feedback, both positive and constructive, and we will be using this to improve our level of customer service. Should you wish to discuss your experience further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed May 28, 2019
Buying experience was the best part of my experience. Only 28 days later from driving away from DriveTime my new purchase broke... All they said is, "SORRY but it didn't happen in the first 5 days.. SORRY BUT call your warranty company". 28 days later... just SORRY. NOTHING. Just SORRY.... but we're still going to do NOTHING.... So beware of DriveTime. If you do buy run the ** out of it in the "first days". SORRY.
Hello Desiarae,
Thank you for writing your review and I am sorry to hear of the mechanical concerns that you experienced so soon after purchase.
Please know that every vehicle sold from DriveTime is pre-owned and inspected in an effort to address any pre-existing mechanical concerns prior to being placed on our sale lots. Since our vehicles are pre-owned and we are unable to predict if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations.
Furthermore, every vehicle sold from DriveTime comes with a 5 day/300 mile Vehicle Return program (VRP), as you briefly mentioned. The VRP gives our customer the ability to return the vehicle for any reason within the first five calendar days, within 300 miles, after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.
Again, I can certainly understand your frustration in regards to this unfortunate situation. Should you wish to discuss your review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed May 28, 2019
Worst experience ever. From start to finish it was clear these people are only interested in moving the car off their lot. I was uneasy from the get go but my husband said to give them a chance. We went into the Corpus Christi, Texas location to purchase a mini van. Nathan was a good sales man. Lots of information. I was a little off out with the bait and switch on the down payment but we moved on. We put 1200$ down and purchased the van. When we did the checklist with another associate I was thrown off by his hurry up and let’s get this done attitude.
A plus for the van was an entertainment package but when we asked the agent for a DVD to check the player he said he didn’t have one and it didn’t matter if it didn’t work or not because they wouldn’t fix it. I was seriously thrown back. That package added value and price to the car so if it wasn’t working why am I paying for it? And he was very unphased by the situation with a I could care less attitude. My husband said it’s fine. Even if it was broke. He would fix it. We ended up taking the van anyway but turned out that wasn’t what we should have been worried about. We drove it out of the lot then home. We didn’t use it until the next day when we went for a gathering at a friend's house. On the way the van overheated leaving us stranded. I called the insurance/repair place and they were closed.
I called DriveTime and all they could say was we had to wait until Tuesday. This was on a Sat. No offer to have us picked up. No anything. That we can return the car if we no longer wanted it. Like are you serious? We were left stranded!!! With our children! The manager for the location showed ZERO empathy. Turned out one of the hoses was busted and had been glued back together. We had to call friends to pick up my husband. Take him to buy the replacement part then fix it. All in all we were stranded for 7 hours. In addition to that the entire radio/screen system would malfunction if you attempted to plug in devices, switch to media or anything.
Sure this company makes it easy to get approved and pick a car but after that they could give a crap less about you. We are on our way to return this van and I am already anticipating issues. They say it’s easy to get your money back if you return the car. We shall see. We have not put 300 miles on it so I better not see any kind of charge for that. And I better be getting reimbursed for the part we had to purchase out of pocket!! And DriveTime I see your responses to people on here, don’t bother coming at me with your generic, non excepting responsibility jargon. You should be ASHAMED of your business ethics and how you attempt to swindle your customers. I will never again purchase from this company. And I will advise friends and family alike to never put themselves through what this company has put us through.
Hello Yvonne,
Thank you for taking the opportunity to share your detailed feedback. I am truly sorry to hear that have had an unpleasant experience with our company thus far, largely due to the vehicle issues that you had encountered after purchase.
Please know that we make our best effort to identify any vehicle malfunctions during our initial vehicle inspection. However, due to the nature of pre-owned vehicles, mechanical problems may sometimes appear after the time of sale. For this reason, each vehicle purchase from our lot includes a 30-day/1,500-mile Limited Warranty through SilverRock, in addition to the optional Vehicle Service Contract that we offer at the time of signing.
Additionally, if our customers find that they are dissatisfied with their purchase in any way, they may utilize our Vehicle Return Program (VRP) that you had briefly touched on in your review. This program allows our customers to return their vehicle within 5 business days of signing their contract, in addition to being within 300 miles, while excluding Sundays and holidays.
I also want to sincerely apologize if the recent holiday hours had caused additional difficulty for you. Please know that both DriveTime and SilverRock try to account for these holiday hours when assisting customers with any ongoing concerns they might have. However, any new mechanical concerns that arise during those hours would need to be addressed on the following business day.
That said, I am deeply sorry to hear that this experience had left you wanting to part ways with our company altogether. If possible, I ask that you please contact our Customer Relations team at (888) 290-0148 so we may ensure that your concerns are properly addressed moving forward.
Respectfully,
Jacob – Customer Relations
Reviewed May 19, 2019
Best experience buying a vehicle ever. No one forces your hand and if you're patient you will definitely find the car you're looking for. Don't blame the dealer (bad reviews) for your lack of research or accountability. DriveTime was great to my wife when she came to the lot alone and they were kind to me when I was excessively detailed and very picky. We recommend DriveTime and will buy from them again. Online purchasing with 7 day return policy. Who could complain? Thanks Reggie (Augusta).
Reviewed May 14, 2019
I purchased my 2011 Ford Edge in November 2018. My truck has been driving pretty good until the ABS light popped on last month. I just took the truck into a shop today and was told that I need 2 tie rods, back brakes and rotors. The mechanic explained that my tie rods were rusted and had not been changed since 2011. The mechanic also explained that tie rods do not have to be replaced but every 8-10 years. I took pics and called DriveTime. I was told that the truck passed inspection and to get a second opinion. I am not a mechanic but could clearly see the difference from the shiny parts on the front of my tires versus the rusted out parts on both back tires as well as the tie rods. I will not be getting a second opinion at this time but will instead cough up $450. The mechanic explained that it would cost $550 but felt awful for my situation and took $100 off. Please inspect your vehicle before purchase. By the way I went to the Eastpointe, MI location!
Hello Erica,
I truly regret to hear that you are experiencing concerns with your vehicle and I sincerely apologize for any inconvenience this may be causing you. I want to assure you that all of our vehicles are inspected prior to placing them on the lots in an effort to prevent situations like these.
Our vehicles are pre-owned, while they do undergo an initial inspection in order to ensure that it meets the national highway standards, there are occasional instances in which mechanical malfunctions may arise post-sale. To ease the potential impact on our customers, each of our vehicles includes the initial 30-day/1,500-mile Limited Warranty, as well as the Vehicle Service Contract that we offer as an optional add-on to assist in most situations. If you haven’t already, I would encourage you to contact our warranty provider SilverRock at 877-584-3848 to file a claim.
Should you wish to discuss this matter further, please don’t hesitate to contact our Customer Relations department at 888-290-0148.
Kindly,
Eva-Customer Relations
Reviewed May 10, 2019
I had a great experience at DriveTime. They let me pick the car I want and ask me how much I would like to put down and they were so friendly and nice. Had a great time buying one of my dream cars. If anyone looking for a truck SUV or a car you need to stop by DriveTime first.
Reviewed May 10, 2019
A clear robbery. They take advantage of the situation of people with need to buy. I bought in April 2017 for two years paying every two weeks. I tried to refinance the car and it was impossible because the car in the market costs 7,000 dollars and I have already paid 12,400 and I still have to pay 13.601 to pay a car 3 times of its cost. It is not good and not only have they done it with me also with other people.
Hello Leonor,
Thank you for writing your review. I am sincerely sorry to hear that you are dissatisfied with your vehicle purchase due to the overall structure of your loan.
Please know that we aim to be completely transparent with our customers regarding the cost of our vehicles at the time of sale, which is why we disclose our prices online and post them on every vehicle sold from our dealerships. Additionally, it is important to mention that we provide a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charges, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price.
Thank you again for taking the opportunity to provide your feedback. If you have any additional questions regarding your payment history or loan structure, I strongly recommend that reach out to your lien holder.
Respectfully,
Jacob – Customer Relations
Reviewed May 8, 2019
Obie was an awesome sales men. He treated us like family! We were about to go to another car lot, however customer service was great! Everyone was very friendly! And we are happy and excited about our new vehicle we’ve chosen! Thanks Obie.
Reviewed May 7, 2019
I went in thinking I was going to be turned away again after trying before but Lulu was the best sales representative I ever had in life. She works at the Abercorn location. I would refer her to anybody that's looking for a car.
Reviewed May 6, 2019
They really made the process easy and they explain everything. They gave me water and asked me if they could do anything else for me. They took out all the cars that I wanted to test drive. They had a lot of patient with me.
Reviewed May 6, 2019
They’ve made my car buying experience so much better. Your agents are very kind, understanding and PATIENT, why I mention they patience because I couldn’t decide what I wanted, they didn’t push to take a car I won’t like or enjoy, instead they let me take my time and select something that I truly love. Words cannot express how grateful I am to the staff at DriveTime. I will be doing further car buying from them again. Everything was hassle free.
Reviewed May 6, 2019
Joseph ** took great care of us during my search for a car. He was patient, informative and very professional. He made my experience stress free and enjoyable. A great salesman as well as a good person. I would and have recommended DriveTime to my family. Thanks Joe.
Reviewed May 5, 2019
My wait time was aggravating but patience is a virtue and I have learn you cannot rush through such an important life changing experience. I am so pleased with the vehicle and pray that it will last a long time.
Reviewed May 5, 2019
This location is very nice and friendly! Everyone was happy to help you with anything you needed. Audrey helped me personally to purchase my vehicle and she was awesome! She was very professional and patient and worked hard to ensure I was pleased with the vehicle I chose.
Reviewed May 5, 2019
I bought a 2016 Ford Fusion on April 4th 2019 and on April 11th 2019 the car caught on fire and burst completely up. Called them to ask what they were going to do about it and they said that insurance will pay off on it and there is nothing they could do. I am currently without a vehicle and out nearly 1700 dollars for my downpayment. I am now pursuing legal aid. I do not recommend anyone buy a car from them. After you sign the contract they do not care what happens.
Hello Austin,
I am truly sorry to hear that a sudden fire had caused severe damage to your vehicle and sincerely hope that everyone is okay.
While we understand your position on this matter, it is important to know that the insurance provider should be your first point of contact any time that vehicle issues occur as a direct result of hazard damage. For this reason, we would encourage you to continue working with your insurance provider for a resolution on this.
That said, I want to apologize again for any inconvenience this situation had caused. If you would like to discuss this situation with us further, please contact our Customer Relations team.
Respectfully,
Jacob – Customer Relations
Reviewed May 5, 2019
Customer service was right on, upbeat, extremely helpful and gave me exactly what I asked for and everything I wanted in and with the car. Went over the car with me and made sure everything was working and I was satisfied before I left the store.
Reviewed May 4, 2019
The salesperson Elias at the NW Houston location was professional throughout. He represented the company well. The down payments were fair. I enjoyed my car buying experience. Everything I was told was upfront, honest, and accurate. I would recommend Drivetime to a friend.
Reviewed May 4, 2019
Asianna was very nice. She listened. She was very helpful and knowledgeable at her job. She delivered for me. Great job. I will refer others to her. She offered us water or coffee. She was very attentive very polite through entire process.
Reviewed May 4, 2019
My experience at Drivetime was AMAZING! Ken ** made my shopping and buying process very easy and enjoyable! He made sure I knew all the details from point A-Z. He was open to answer any questions that I need answered! The staff was friendly and the atmosphere was very inviting! Thanks Ken and Drivetime for everything!!!
Reviewed May 3, 2019
From the time you walk in to DriveTime, I did not get ambushed by salespeople. They were so understanding the first two times that I went in and finally on the 3rd time everything worked out. It was a hassle-free process which made everything seamless. Would absolutely recommend DriveTime to friends and family. Everything from the stress you have heard about buying a car. They absolutely take all that away for you. That absolutely means a lot. I would like to thank them for all their hard work to get me a fabulous car.
Reviewed May 3, 2019
I can honestly say that I went in defeated, and with little hope. Ryan was ready to reassure me. Even though it was extremely busy, and he has several customers, he never broke character. He was super nice and probably the most patient man I’ve ever met! Give that guy a raise!!
Reviewed May 2, 2019
Great customer service and very honest. No pressure, helped me understand how the process works. I would recommend. I was not left in the dark. Had a wonderful time just chatting and deciding which car best fits my needs. Office is well kept clean very professional sales personnel.
Reviewed May 2, 2019
The process was seamless. My credit is bad right now. Its usually excellent. I was approved! Other places would make me put down $3500. Only $1095 down with you. Great prices. Helpful staff. I love DriveTime. Thank you for helping me to buy a car.
Reviewed May 2, 2019
Very pleasant Experience. I think it will be the new way to purchase cars. I was skeptical at first, but after visiting other dealerships and getting the negative vibe from them, I walked in DriveTime and was finished driving away in my new car in no time.
Reviewed May 1, 2019
I was disappointed that the car I wanted was sold and no one told me. I had been in contact with the dealership every day and mentioned the car multiple times. So I had to settle for a car I didn’t really like because I needed a vehicle. Then it took almost 2 hours to buy it. The process is way too slow. Then I had to wait some more because the salesman went to get gas in my car but returned with snacks and no extra gas. I didn’t get off the lot until almost 9:40 pm. Everyone was very nice but the amount of time it took there was absolutely ridiculous. Paperwork was started at 8:00 pm. And the fact that they not one time mentioned the car being sold. I could have looked at your other locations and maybe got a car that I actually enjoy. I will recommend DriveTime because it started out as a convenient way to buy a car and your employees are very nice but I would not give a 5 star rating.
Hello Laura,
Thank you for sharing your review with us and even though your sales experience was unpleasant, I am pleased to hear that our sales staff was courteous and provided great customer service. I certainly apologize for any misunderstanding in regards to your vehicle of choice not being available upon arrival at your local DriveTime dealership.
Please know that our dealership can hold vehicles, however, the only way to secure a vehicle is by initiating our layaway program. In order to use our layaway option, our customers must agree to contract terms as well as make a portion of the required down payment for their desired vehicle.
I want to assure you we strive to provide a quick and stream-lined car buying process for all of our valued customers. However, we certainly do not want any of our customers to feel rushed and we want to ensure each customer’s experience is personalized. Our primary goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase and in order to do this, we take the time to address any and all questions or concerns each customer may have.Additionally, DriveTime ensures all vehicles have an adequate amount of gas before driving off the sales lot to ensure our customers arrive to their desired destination. If this was not the case, please contact our Customer Relations department at (800) 965-8043 so we may address this.
In addition, every vehicle sold from DriveTIme comes with a 5 day/300 mile Vehicle Return program (VRP). The VRP gives our customer the ability to return the vehicle for any reason within the first five calendar days, within 300 miles, after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.
With all this being said, again, I am sorry that we were not able to get you into your desired vehicle. Please know that we appreciate all feedback, positive and constructive, and will be using this to improve our level of customer service. Should you wish to discuss your review further, please contact our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed May 1, 2019
I'm a veteran in need of a vehicle that is cheaper as I am now paying for some of my medications due to my illness not being service connected. So I tried a lot of places and a friend to me to try DriveTime in Miami Lakes, FL. The sales rep, Aprielle, told me, "If you don't have the entire downpayment, you can switch it up into 2 months". So that sounded good to me. So we found a VW Jetta for $895.00/down. When my check came today, all of a sudden, now I got to pay the deposit in full. They changed my deposit to the fullest amount and they did this while she was on vacation. They are so full of it till it makes no sense. They will bait and switch anyone if they know they got a check. I will not recommend them at all. They need a course in ethics.
Hello Michael,
Thank you for taking the opportunity to provide your feedback. I want to sincerely apologize for any miscommunication that occurred during your recent inquiry through our dealership in regards to your down payment options.
Please know that we do allow our customers the option to make a partial down payment toward one of our vehicles through means of our layaway program. However, it is important to keep in mind that we are unable to finalize the deal until the full down payment requirement is met, and I want to apologize if this was not clearly expressed to you during your visit.
Thank you again for your interest in purchasing through our company. If you have any additional questions on this matter, please reach out to your local DriveTime dealership.
Thanks,
Jacob – Customer Relations
Reviewed May 1, 2019
I was in an out in about 1 1/2 hours, receiving the approval online before I came with, knowing the down payment (only disappointment was at the dealership they doubled it, and I trust for a good reason since they were so up front with everything, but still much less than all the other dealerships I went to). The whole process is clearly explained and simple to understand. No lying (shocking for even a reputable dealership), and you get what you see. Kind, even after signing the contract (other dealerships always are until the contract is signed. After that they won’t give you the time of day and can even be hostile). That you can take the car back within 5 days (not that I will) is amazing.
With the interest rate so high this is definitely the place where you go when you don’t have the best credit, and I am profoundly grateful I found them. With this experience, even when I get great credit again, I will visit them first to see what they have to offer, because they are miles above the rest for the entire experience. I have had more than my share of nightmare ones over the years. Here’s my shout-out for DriveTime!!!!
Reviewed May 1, 2019
I've had lots and lots of experience buying cars and this was by far the best experience yet. Javier was great along with the rest of the crew at DriveTime Irving. Very friendly service and complete transparency. I found a car that I love that is so clean it seems new. I was really impressed with the checklist we did with the vehicle. Never before had I done that with a sales person. I would recommend this Drivetime to anyone.
Reviewed May 1, 2019
I have had experience in the motor industry for over 5 years in a Managerial position (different country), and have only had disappointment with dealership service levels in Houston. From Salesmen to Managers, the customer service is dismal and no one seems to be interested in raising the bar. We eventually decided to work with DriveTime and received nothing but EXCELLENT, TRANSPARENT- AND PROFESSIONAL SERVICE. Don't be scared by dealerships talking their vehicles down, or their finance charges are excessive - in comparison we found it to be on par!
DriveTime on I45 N Fway, you ARE THE BAR in service, and that we don't mind paying for. Terence, the sales executive, Adrienne the Manager and a few other staff members (unfortunately we do not have everyone's name) has been courteous, informed and well presented. To top it all, the environment when you walk in is friendly, inviting and really a place you want to purchase a vehicle from! Well done and thank you for your great customer service and even BETTER quality vehicle. AutoNation I45N can take a few lessons from this company!
Reviewed May 1, 2019
I loved the way that Asheya did her job always with a smile in her face, very patient and dedicated to what she does. With customer service like this, I will always recommend this place, all the staff was very friendly.
Reviewed April 30, 2019
I have purchased many vehicles in the duration of my life, worked with many sales teams and loan officers, and have never worked with a Greater Team than at DriveTime. I work at Goodwill and make $10 an hour, have had some devastation in my life and lost everything, and worked very hard to start my life over with Nothing literally. I walked and rode the bus in Austin, Tx for 8 months while I saved $1000 for a down payment. I had given up hope on being financed for a vehicle, when I received a phone call from a gentleman at DriveTime. His name is ** and he was amazing along with his team. He understood that I was on foot and offered to pick me up and give me a ride to the dealership to look at vehicles and discuss my options. He truly treated me with kindness, genuine love, and the utmost respect for my situation of starting over in life, and understood that I had blemishes on my credit.
He was like an Angel sent From heaven and his whole goal was to help me rehabilitate my life by helping me to obtain affordable transportation. He came out of the dealership with Three sets of keys to vehicles and pulled all three out prepared to show me all of them so professionally and was very proficient in his knowledge of his product and all the vehicles he was selling. If he wasn't able to answer my question he immediately involved his manager who was equally as amazing as he was, and great at helping me understand and answer my questions with great enthusiasm and love for the product. I was only looking for an older model vehicle like a 2007-2010 thinking that was all I could afford and my credit would allow. These guys put me in a 2014 Chevrolet Malibu in perfect condition and very low miles for $1000 down and even drove to come get me and my father the day of finalizing the deal and paperwork.
I had an amazing experience with the entire team at DriveTime located at 5432 S. IH 35 Austin, TX 78745. I just cannot truly put into words how wonderful my salesman, loan officer, and the Manager were to me. They blessed me in so many ways, treated me better than a person with high dollar money, and God only knows how hard I work and have worked just to make ends meet and survive. I would Most definitely recommend DriveTime to anyone I know and would return my business a thousand times over. These guys are Great and they work for a solid company with great Merchandise via Cars, Suvs, and Trucks. My Chevy Malibu is such a blessing and more than I ever could have hoped for at this point in my life. Thank You so very much my Lord and Guys at DriveTime!!!!
Reviewed April 28, 2019
I never purchased a vehicle that smoothly. The sale rep really explained what and how things were going to be. She was very nice and courtagable. We talked about other packages that would help in the buying process. So far we are loving the vehicle we purchased. I am going to recommend my friends and family members to buy at DriveTime.
Reviewed April 28, 2019
I thought before purchasing my used 2013 Dodge caravan that the vehicle would be suitable, reliable and safe for my family to drive. 2 days after buying my van started startling and would make weird sounds as if the transmission was about to give up. I took the vehicle to Pep Boys where my warranty (Silver?) would cover it. After doing the full diagnostic, the mechanic agreed with me that there was a problem with the engine. I was told I would receive a call and time to bring the van back. No call was given. I called the store and was also told that I would receive another call. I'm still waiting. The vehicle is getting worse.
Hello Smiley,
Thank you for writing your review and I truly apologize for the mechanical concerns that you experienced just days after purchase, in addition to the lack of communication that was given in regards to your experience.
Please know that every vehicle sold from DriveTime is pre-owned and inspected in an effort to address any pre-existing mechanical concerns prior to being placed on our sale lots. Since our vehicles are pre-owned and we are unable to predict if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract to assist in most situations.
In addition, every vehicle sold from DriveTIme comes with a 5 day/300 mile Vehicle Return program (VRP). The VRP gives our customer the ability to return the vehicle for any reason within the first five calendar days, within 300 miles, after purchase and terminate the Simple Interest Retail Installment Contract. The VRP guidelines are outlined on page one of your Retail Purchase Agreement.
DriveTime strives to ensure that communication is being maintained and every question or concern a customer may have is addressed in a timely manner. If at any time communication is not being kept or not up to DriveTime standards we would definitely like the opportunity to address this.
Again, I can certainly understand your frustration pertaining to your overall experience. Should you wish to discuss this matter further, I would encourage you to reach out to our Customer Relations department at (800) 965-8043 and a representative will be glad to assist.
Respectfully,
Jodi-Customer Relations
Reviewed April 28, 2019
It was ok. Cars should be cleaner when you test drive not smell like cigarettes. Could not test drive one of the cars the battery was dead. Was told one of the SUV I test drive was 1350 was the down payment then jump up to 1395 so I had to choose a Ford Fusion. But the salesman was good with the information and was kind and pleasant to work with.
Reviewed April 28, 2019
Friendly Dealership. My salesman Edward ** was very helpful. He is the salesman to go to. He a five star salesmen. Got me the right car for my wife. Drive Time got me approved real quick. Got my wife a 2017 Chevy Malibu.
Reviewed April 28, 2019
Octavio made it the best car buying experience I ever had. I am going to recommend him and you to my friends and family. I especially liked how he checked out the car to make sure everything was working before I left. He also answered all of my questions.
Reviewed April 28, 2019
I came into DriveTime the day that my car had broken down on me in the middle of the busy street. I was really attached to my old car and didn’t want to let it go but I couldn’t continue putting money into it. Joshua and the team really helped me to find a great car for me. Thank you Joshua for making this car buying experience enjoyable for me.
Reviewed April 28, 2019
There are great stuff when I meet with Mr ** and Mr **. They help me to find a car. I have spent all their time searching for a car that suits me So make sure they are satisfied with the right choice. They are a great personnel. Thanks.
Reviewed April 28, 2019
I just moved to Los Angeles and I looked DriveTime up online! I spoke with several people including the salesman Richard I was working with at the Van Nuys location. I received awesome customer service. The manager Brian reaches out to me during my process. He also followed up with me. I really appreciate the care and concern they have for people who may need to start over. They made this a wonderful and easy process. I love my new car! THANK YOU GUYS SO MUCH!!
Reviewed April 27, 2019
After recent unfortunate circumstances in my life, I was without a vehicle. I was referred to DriveTime by my ex-wife and after obtaining approval I contacted the dealership and spoke with Bryan. He worked with me to assuage my concerns about the downpayment, I told him what kind of vehicle I was looking for and he showed me the Jetta. After a little research and the test drive, I realized this was the vehicle I needed for my life right now and was excited to make the deal because it would give me back my freedom, and Bryan and DriveTime made it happen!
Reviewed April 27, 2019
From start to Finish, Nick ** was Awesome. Told him what I was looking for, he found the perfect vehicle for me and the process was Easy and hassle free. Overall an excellent experience, and would definitely recommend to friends and family.
Reviewed April 27, 2019
Great experience. They helped me all the way and I’m happy with my new vehicle, Antonia and Julian were great. They weren’t pushy and I got exactly what I wanted. I saw exactly what I wanted online and very pleased with price and the mileage on the vehicle. My dad was able to co-sign for me even though he lives in Baltimore, Maryland and he also had a great experience there at the Owing location.
Reviewed April 27, 2019
Bought a VW Jetta 2016. Only 30 000 miles. Already put more in repair work than car payments. And they say they check them first. Never buy a car from this company. Unbelievable high interest rates high monthly payments. They take advantage of people with low credit ratings. Get the extended warranty if you do. Because you'll definitely need it buying their cars.
Hello John,
I am truly saddened to hear that you are dissatisfied with your loan terms and that you have been experiencing concerns with your vehicle.
In regards to the mechanical concerns, as you know our vehicles are pre-owned and inspected to meet the national highway standards prior to being placed on our lots for sale. Since each vehicle is pre-owned and we are unable to determine if or when mechanical concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty, along with an optional Vehicle Service Contract to assist in most situations.
Furthermore, please know our goal is to be transparent with all of our customers. At the time of contracting, we provide a Federal Truth in Lending Disclosure which provides in detail the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price. If you decide to return your vehicle, I would encourage you to contact Bridgecrest, our financing partner, at 800-967-8526.
I sincerely apologize again, for your overall experience. If you would like to discuss this matter further with us directly, please contact our Customer Relations department at 888-290-0148 and a representative will be glad to assist.
Sincerely,
Eva-Customer Relations
Reviewed April 26, 2019
Shana was very honest knowledgeable and straight to the point. Great personality and a hoot to work with (funny). Didn't waste my time, showed me the vehicles I wanted to see and she was very patient, I would definitely recommend your company to a friend.
Reviewed April 26, 2019
Customer service was awesome and very patient!! Everyone was very nice and understanding!!! I would give them a five star and recommend them to other people!! You guys work with my credit and I helping me get to where I want to be.
Reviewed April 26, 2019
Kinea was the best sales person I’ve ever came in contact with. She was very personable and professional. She made sure all my needs were taken care of. She listened and didn’t force me to buy something I didn’t want.
Reviewed April 26, 2019
It was the best buying auto I have ever had. I will surely spread the word to all my contacts. Thanks again for a great experience auto buying. You guys have a great selection to choose from and Dwayne ** made us feel right at ease. It was a Great experience in every way.
Reviewed April 26, 2019
I had wonderful service. Brandon was fantastic through the entire process. We kept very solid communication and even when we had a setback, he still made sure I was happy and going home with an amazing car. I highly recommend him at DriveTime.
Reviewed April 25, 2019
Would like to recognize the team at your Houston Gulf Fwy location for great customer service and very knowledgeable about the process. Would also like to give a shout out to my sales man Shay who was very helpful and polite. Great job!
Reviewed April 21, 2019
I had a great experience purchasing my car, my salesperson, Micah was helpful and also Julian. They were very professional and really there for their customers. I would recommend them and this store to friends and family. Great store and great atmosphere.
Reviewed April 21, 2019
Was great and easy, was approved very quickly with the right paper work and my dealer even did his best to help me find the best car and help me take it out the same day! Was happy with my final choice, did it with no credit and provided me with all the after prices and couldn’t have been any more happier!!
Reviewed April 21, 2019
The staff was extremely helpful and friendly. They helped us through the entire process to make sure we got in a car. We did have some issues providing the documents needed for the bank because my husband works for a small business and their check stubs are just printed on a piece of paper. But the staff was very helpful in working with the bank for us to get what we needed to provide proof of income. I will definitely recommend DriveTime for anyone wanting to purchase a used car.
Reviewed April 21, 2019
I really appreciate Lynn and all her hard work made our travel very comfortable and very successful! I would definitely recommend her to everyone that is in need of a car!! We really love the car in great condition and drive very well.
Reviewed April 20, 2019
Marketa was superb as always! Marketa was able to locate the vehicles we were looking for and provide all of the requested information without fail. Our family's 3rd purchase and will consider returning in the future. Thanks for a job well done.
Reviewed April 19, 2019
Don’t fall for their down payment approval. It’s a scam. Look at all the bad reviews and all the replies from DriveTime are the same. Was approved for 400 and got there was told 1500 and on a 13000 dollar car they showed me another 13000 dollar car that I didn’t want said I could get it for 495 and the reviews are all true. It’s just a scam to get you in their bait n switch. CarMax is the same way. They are owned by the same person. Just look up the owner on the internet says owned by ex CON MAN. Look it up on internet. It’s public information no secret so go figure.... STAY AWAY....
Hello Mike,
I truly regret to hear you are dissatisfied with our company due to the approval options that were presented to you.
I want to assure you we aim to provide the most accurate information during the pre-approval process. It’s important for our potential customers to understand that the pre-approvals are estimated approvals based off of the information that is submitted online. Our pre-approvals are not guaranteed; when you arrive at the dealership your down payment requirements are subject to change based on several factors; including but not limited to proof of residency, credit score, proof of income and the desired vehicle. Our goal is to be transparent with all of our customers, we take the time to answer any questions that may arise during the sales process to ensure our customers feel confident with their purchase.
I apologize if you felt misled in any way. If you have any questions regarding this information or should you wish to discuss this matter further, please don’t hesitate to contact our Customer Relations department, at 888-290-0148.
Best regards,
Eva-Customer Relations
Reviewed April 17, 2019
I have been car shopping for a few months, but have no credit. A friend recommended me so I looked online and found a car, went in, test drove it, but it was only around the block. I did buy the car and I am very happy with my car and the lady that helped me. I can't remember her name. Anyway the 1 thing my friend didn't tell me is that you pay double the amount for car, aging. I have no credit so I am very happy to be driving a 2017 Nissan versa with only 4100 miles and they do provide a carfax. I will update if anything changes. Only had my car 12 days????
Reviewed April 16, 2019
My rep, Tim, was very courteous and helpful. I appreciate being able to purchase a car without high pressure sales people hounding me. I will recommend DriveTime to others. Thank you for your assistance in buying a wonderful vehicle. I had my mechanic examine it yesterday and he gives a thumbs up!
Reviewed April 15, 2019
I don't know where to begin. When I initially got approved it stated I only had to put down $500, but when I got inside the dealership I was told $1500 down. Cool. However, as I started to see my options and was told I need to put down 20%. I ended up putting down $400 downs and 20% of 1500 is 300. I go back a few days later and the car I originally wanted someone placed it on reserve. However I wanted something similar so I started my own search and found the car. I was told at that point my men can't keep going back and forth out to pick up a car. At that point I told the GM that if it was going to be an issue I can go pick the car up myself. Keep in mind they hadn't even went to picked up the other car yet because I was just in there the day before.
Now here comes the real issue. I have a Chapter 13 bankruptcy so which online it states that it just one additional step that their bankruptcy department verifies as well as I was told in the dealership it wouldn't be an issue. I had to get the terms of the buyer loan and present it to my trustee and bring back a letter for approval. In the state of Virginia trustee does not give the approval it has to be court ordered. I present the terms of the loan to my lawyer who then presented it to the courts and it was given to me in a reasonable amount of time. I brought the letter back to them and was told it takes 24 to 48 hours for their bankruptcy department to verify. Not the case the bankruptcy department took a whole week. I had already put down the entire 1500. I was in a rental car while they took their time while my money was put down on the reserved car I chose so I lost money for the rental.
Here comes the big parts. That Friday I went back to the dealer and told them I want at least majority of my money refunded which was 1100 dollars back, but I would keep the 400 dollars on the reserved car if things just in case I didn't find a a car in the meantime. Still no one at this point told me the terms of the loan changed or the amount. I got a call back that morning around 2pm stating, "Hey I have good news. The bankruptcy department has verified the department." Okay, so how do this work now that I got majority of my money back. I was told I will give you a call back after looking at the ledger to see if we have funds in house to cover it until my bank clears the 1100 dollars. HAHA (I'm being sarcastic).
Come to find out the refund that was made never went through to my bank and my money was still in house and they voided the refund. Ummm makes me think that money was never refunded to my debit card. I know doing debit it goes back to your card immediately. I have had refunds before with the same bank for more than 7 years so I know the process. Get back to the dealership with my kids where we sat for over 3 hours to come to find out that the price of the car went up 2k more and in order for it to work within the terms of the court order I would need to put down another $1356 or go back to the courts and get another order at this point oh I'm freaking heated, because no one bothered to call me to let me know or nothing. I was just informed at that time that, "Hey if you don't pick it up within 14 days after reserving the price could change."
The only thing that could honor those terms is the reservation I initially signed, but expired, but they still had my money for the reservation and I had paid the full $1500 dollars I was on fire!! It was BULL. I even asked the GM what about the terms of the reservation that it expires on the 6 of the month he told me don't worry about that, so how does this fall back on me having to pay the additional $1356 again??? Me in such of need of a car due to my other car being totaled and me having bankruptcy this was the result. I paid the additional $1356 and why I get told the first carnote is due on 4/27/19 and I got the car on 4/12/2019. I said, "No that won't work." OK so they change it to 5/4/2019 which is 22 days later. Still I was not happy.
Wait. I missed a part there were literally no FLUIDS in the car, the car was not cleaned properly, and the OIL WAS BLACK. I mentioned all this. The only help I received was from Sidin who stayed calmed with me the entire time and helped with some other things I was grateful for that. I was giving 30 bucks by the GM to get the oil change from MIDAS with a coupon for 49.99 but 20% off. How you gone determine where I take the car too for an oil change?? What that was supposed to make me HAPPY no I don't think so. The rest of the individuals couldn't help out, but I know they felt the frustration of the BULL. Woodbridge DriveTime team have some true solid sales team members there. I give them that, but this is in no such way how you conduct business. I don't care if I had 7 bankruptcies. This was not fair to the customer at all. I am still highly upset that I felt like I was treated poorly due to my credit, but my money was solid.
Hello Alexis,
Thank you for taking the opportunity to provide detailed feedback on your recent experience at our dealership. I want to sincerely apologize for any frustration you had felt due to the complications you had experienced throughout our layaway process, as well as the issues you had with the vehicle itself after the time of sale.
In reference to the pricing change and additional down payment requirements you had mentioned throughout the purchasing process, it is important to mention that our vehicle prices are subject to change based on the daily market value of each given vehicle. However, once one of our customers have entered into the layaway program by making a deposit on their vehicle, they would be locked into the contract terms and rates that were established at that time. That being said, it is always important for our customers to keep in mind that the layaway program has an established deadline of 14-days. If that deadline is reached, and our customer is required to begin the approval process once more, any pricing fluctuations between the original layaway date and the current date would then take effect.
Regarding the vehicle issues you had mentioned, please know that we make our best effort to identify any known issues during the initial vehicle inspection. In the event that issues arise after sale, it is important to keep in mind that each vehicle from our lot includes an initial 30-day/1,500-mile Limited Warranty, in addition to the extended Vehicle Service contract.
I also want to apologize if you had felt restricted on which facility you were able to utilize upon being offered assistance with your oil change through our dealership. Please know that this was not done as an inconvenience to you in any way. Rather, this is because Drivetime, along with our warranty partner, SilverRock, have a list of partnered vendors and repair facilities that are able to assist us in situations such as these.
Thank you again for leaving your review. If you are in need of further assistance, please contact our Customer Relations team at (888) 290-0148.
Respectfully,
Jacob – Customer Relations
Reviewed April 15, 2019
I was extremely happy with my experience. When all you hear is NO multiple times, that is what you expect. I went in with my specifications. Money down, payment amount, & type of vehicle wanted... And got a YES! I am so thankful they were able to fit my needs. I will most definitely do my future auto purchases with DriveTime!
Reviewed April 14, 2019
I was very pleased with Marcus at the Fayetville location and would recommend anyone to go see him! I am super happy with my purchase and thank you for this opportunity. DriveTime has allowed me to purchase the car I was looking for at a reasonable price and in return I am able to begin rebuilding my credit with a car I am in love with!
Reviewed April 14, 2019
My salesman was Donny. I was super nervous about buying a car And never liked car salesman. But immediately he made me feel comfortable. Walked me through the entire process Test drove a couple of cars And ended up buying one honestly cause he made it happen. I’m am going to recommend Donny to all my friends and anyone who’s looking for a car. I really appreciate the professionalism he has. Thank you.
Reviewed April 13, 2019
Very grateful with the help that was given to me.... Susan was very kind and patient through out the process.... She guided me through the whole process efficiently. Also thanks to Bridgecrest for everything as well.... I'm very grateful.
DriveTime Company Information
- Social media:
- Company Name:
- DriveTime
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- 1720 West Rio Salado
- City:
- Tempe
- State/Province:
- AZ
- Postal Code:
- 85281
- Country:
- United States
- Website:
- www.drivetime.com
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