DriveTime Reviews

My experience was very Good. I would definitely recommend a friend. They took time to explain everything to me and I asked a lot of questions. Very professional staff. I love the car. It was overall a great experience. I would go back there in the future.

The entire process was quick, easy and extremely efficient! I would definitely recommend to anyone that I know in the market for purchasing a car. From the initial completing of the online application to seeing my choices before I go in, then finally picking up my car…smooth process!

It was a pleasure to work with Sales Advisors, CJ and Shane, in the purchase of my 2014 Ford Escape Titanium. The service was efficient and straightforward. I would recommend DriveTime Riverside to others looking for a good used vehicle.

This was my first time buying a car for myself and I’ve tried a couple other places but Drivetime made the whole process less confusing for me. I was able to get a really nice car with low miles with my credit (I don’t have the best credit) and it’s a reasonable monthly price. My friend recommended I go here and I will definitely recommend my friends and family to go here as well and might even come back in a few years if I want to get a new car.

The Dayton Ohio location has great people working there. Everyone is friendly and helpful and they don't rush you. Decent selection of vehicles to choose from. It would be nice if all car lots were this way. Would recommend to my family and friends.

I loved Allison & Mikka. They provided outstanding service excellence and were both so easy to work with during the entire process. Allison found me exactly what I was looking for and made the initial process so easy. Mikka was so friendly and made the in store purchase process less overwhelming and so pleasant. I'd highly recommend both Allison & Mikka!

My experience with Drivetime was great. My sales guy Shandell made the experience so awesome. He explained everything to us and answered all questions. I was not at the dealership all day being hassled trying to wheel and deal. The down payment was so reasonable and the monthly payments make it easy for me also. I love how upfront everyone was with us.

Andrew was patient with me and worked with me on giving me time to get all things in order to be prepared for my purchase. He was communicative and on top of all the details. Thank you again, I’d recommend others here.

Great place to get a car and helpful people and my agent knew her stuff and I got a great deal and a great selection of cars but get your car from there. You will love it and get your money worth. Great place.

I certainly didn't have much of a good 1st experience! When I first signed up with DriveTime, I qualified for $0 down payment, and they ran my credit. Then I was told that I would have to give give $2200 as a down payment and make about $400 a month payment with 28.4% interest rate on a $8000 car, and they ran my credit again all within one week! Way too much!!!

My sales associate, Quiten **, was great to my family and I. He was very patient with me as I picked out the car that was right for me... A process that took several hours. Definitely one of the better vehicle purchasing experiences I've had.

Late yesterday, I had a 5pm appointment, I had arrived about 30mins early. Dealership worker “Ilia” greeted us as we were looking at a vehicle on the lot I previously seen online, she was very nice and respectful, and asked if we needed any help. I told her I was here early for an appointment I have at 5pm, she then excitedly told us to come in and she will get us started. The whole process from start to finish, then signing, was literally amazing. She literally verified all my information, she was quick, then told me the cars I could choose from and was super patient as I was making my decision. After I made my decision, she literally got us in and out within 2 1/2 hours, but part of that was because my insurance company took their sweet time getting a rep on the phone.

We purchased a Honda Pilot from the West Orlando Dealership. The manager, Areikar ** is the epitome of customer service. We came in Thursday evening looking at completely different vehicles and did not like them. We then found this pilot and Areikar stayed after hours so we could test drive and reserve it. We then had an issue with FedEx getting the closing package delivered so Areikar drove to the distribution facility and personally picked it up so we could pickup our vehicle as planned. She went so far above and beyond. It was the best experience we have ever had with a dealership. To top it off, we received trade in value nearly triple what other dealers offered. Highly recommend Drivetime!

Sergio was great. The process was much quicker than I thought it would be. He was very friendly and helpful. He made the whole process fun and pleasant. I will definitely think of buying a car from there in the future.

I went to the DriveTime in Clearwater FL and Paul helped me. He was very patient and was amazing! I ran into a few obstacles while there and I was there until after closing and he didn’t mind at all. We need more of his customer service in the world!

Everyone was helpful. They answered all of my questions. I called just about every day for two weeks asking about different cars and everybody was always friendly and very helpful. I would definitely recommend to anyone looking for a vehicle.

We had such a great experience at the Gladstone, MO location. Everyone was so professional and helpful. All other places wanted astronomical down payments and monthly payments, not DriveTime! Thank you so much for such a positive experience in car buying!

From the initial start of my search for a car right down to signing the bottom line, the transaction was a breeze. The manager, Terrance, and the sales associate, Ralon, were friendly, professional, courteous, patient, and kind. From my perspective, Ralon went above and beyond "customer service", providing a car buying experience that a first-time buyer should receive.

I purchased a 2014 Ford Edge at this location on May 26th, and for the first month it drove great, now it won't start, and I have had the Alternator Tested, and the battery and they are fine. Yet it won't start upon getting in and preparing for the trip. I called this location and all they say is call Silver Rock which there is no facility within 59 miles of my home. Towing is going to cost me an arm and leg. DriveTime doesn't care they sold me a lemon.

If you give your social security number and are not sure you want to buy a car it will go on your credit score as an inquiry on your credit score. This can lower your credit score. Be sure you want a car or do not put your social security number on their website. I find that this is definitely deceiving. I would not buy a car here just because of those factors. Then after the fact they tell you to call your credit score company to have it removed. They should do that not the consumer! Do Not Use Them.

Friendly courteous staff. My sales associate was very helpful in every way. I had all the paperwork ready for me. Explain pretty much everything I like to do about the car. I have any questions it was late. I feel bad about having her stay there longer. She can’t reassuring me that was not a problem. Again it was a great experience.

I bought my 2nd car with y'all 7/10/21 in Houston, TX, & both times were THE best car-buying experience, hands down. Smooth process, great options, & fast/efficient compared to the entire day spent at every other car dealership - all of which made possible by the exceptional customer service! Kema sold me my car on Saturday, & she was absolutely amazing - went above & beyond, super helpful, friendly, genuine, all the best adjectives!

To purchase a car you require the buyer to give up all privacy and you require the buyer to give up legal rights. Specifically, you require the buyer to 'opt-in' to all sorts of communication from a finance company even though the car was not financed. I had to agree to robocalls, emails, phone calls, texts, etc from a company I have no interest in dealing with. When asked about 'opting out' the dealership had no knowledge of how to do this.

I will never ever shop at Drivetime again. We had to put down $8,900 for a vehicle. It could have least been washed. It cobwebs on the inside. It was super dirty. A lot of stuff need to be fixed. Worse decision we made.

Very professional. A good car agent. He was helpful. Can help speed up process so we get out of dealership faster but overall great service and love the car. Drives good and love the benefits that was put on the car. Just very excited and happy to have came to Drive time.

From the first time I stepped in the door, the staff were amazing, friendly, accommodating. The loan process was very simple and straight forward. No back and forth useless haggling of the traditional car buying experience. I am very happy with my new vehicle!!

Garrett H. the GM is awesome with his dynamic team. Made our bad/horrible situation a breathe of fresh air with a brand new 2020 vehicle for our household. Please stop by to see them in South Charlotte. You will not be disappointed. Thank you all so much. I will be back for mine's real soon. It's a true blessing. I can't thank you enough.

Should be a sales manager. Knows her job. And very respectful. Has all the qualities needed in the job that she does. Very rare to find someone with skills that she have. Has all the leadership qualities needed for her job.

This was the easiest, smoothest, quickest I’ve ever bought a car. No hassle, no going in circles, straight to the point. Came, saw the car I wanted to drive and fell in love. Drove off the lot with it. When I came back to get it I was there maybe 2 hours. No one wants to spend all day at the car dealership.

Drive Time salesman Jeremiah was very helpful and courteous. The down payment was low. Other car dealerships expect you to pay a high down payment if your credit isn't good. We love the car and feel at ease with the warranty. I would recommend the place.

The person I had the pleasure to speak with was very polite and respectful. He made my experience very comfortable. I would gladly recommend Drivetime to anyone trying to get a car. I can't remember his name because I don't have the card with me but it's the drivetime in Downey.

Salesperson didn’t seem to like being questioned about things I was being asked to sign. I was picking up a little attt to iridescent on a couple of occasions. Also, I bought this car at the DriveTime on East Sahara on Las Vegas. Three days after I bought the car the a/c went out. It’s June and temperatures are ranging between 108-115 degrees. I had to go to work so I couldn’t take the car in to get fixed until the weekend. Sitting in bumper to bumper traffic makes it hotter. Car thermostat is reading 118. On at least one occasion I came close to heat stroke based on my body’s temperature. I had to drive like this for a week. You would think that as a business you would want to take care of your customers. Maybe help me pay for a rental for a week…A person should not have to deal with this right after buying a car.

Best car lot I ever dealt with.... Will never go anywhere else. Staff was friendly and took the time to explain everything and most of all treated me like a person and wasn't in a hurry to force me out the door with a quick sale.

Our salesman Jorge, was fantastic. He ran back and forth with keys. He was very informative on every vehicle we asked about. Jorge was very friendly and professional. I would recommend DriveTime and Jorge to anyone looking for a new used vehicle. Thanks again Jorge, hope you had a great 4th of July.

Salesmen was very nice, friendly and professional. Got a nice car with low mileage and good warranty. It was a very nice experience. Thank you DriveTime. If anyone needs a good car go to Drive Time. And my down payment was low. Thank you Drive Time.

Good service, very patient for u sure buyers and Charlie was my salesman and he wasn’t pushy or mean so that’s all that matters, they explained every step too so you're not unsure at anytime where your money is going.

Wayne was wonderful helping me decide on a car. This is my second time purchasing a car from DriveTime and both experiences were great. The lady at the front desk was very helpful as well beforehand. I was very pleased with my purchase as well.

Getting approved for financing, to purchase a car, has been very difficult for me in the past. Drive Time made it so easy and straightforward. The staff, including Jason **, were very friendly and knowledgeable. I am a very happy customer.

I had a very good experience with my dealer Vanessa. She made everything easy to understand and made sure that we were happy with our vehicle. Would recommend DriveTime to anyone who might not have perfect credit and is looking for a used vehicle.

Great experience. All staff/team members were great. They are all very helpful. I recommend if you are looking for a used vehicle, go see them. They provided me with summary of the cost. They gave me car report of car.

I had an issue with my payment date. I called them and without any hesitation, they helped me out right away without any issues and went above and beyond. They make it very convenient for the customer. Thank you, DriveTime.

I would say I was overall happy with the sales person. I was not happy with the manager due to the fact that I am a return customer And I drove over 100 close to 100 miles and when asked for a few things on the deal such as a full tank of gas and a spare key I was completely refused. Then the car stalled and the manager immediately refused to sell the car but then let me buy the car because it didn’t do it again after he drove it. The request that I made would have cost somewhere in the realms I have about $80-$100 which included a new key and a full tank of gas.

Drove the car home. Went to store next morning and check engine light came on. Have not had the vehicle 24 hours. Driven less than 100 miles. Called location purchased and was immediately transferred. No one wanted to deal with my issue. Did not matter that this happened so quickly after purchasing. Now have to wait to have engine looked at. Horrible way to treat a customer. Seems very shady. Waiting to see what my next options are legally.

Lisa was by far the most incredible person I have ever had the pleasure of doing business with. I just moved to Florida for a new start on life & her personality beams with joy. We laughed the entire time. She is a true gem for your company.

Brea was amazing!! Explained all steps of the application process. As a first time buyer she made the process extremely simple with all the questions I had. She was available if I had to call last min and she was able to work with my busy work schedule to still get everything I needed for the far by Friday. Best experience ever with a dealership. Will definitely recommend to other people

When I walked in, I was greeted by two gentlemen who didn’t really seem like them wanted to help me. One of them then walked me over to Katie who was pleasant from the beginning. I am pregnant and my Yukon Denali kept giving me problems so I didn’t have a lot of money to work with. She let me pick out of the vehicles within my budget and explained everything. She deserves to be rewarded. (:

This is one of the quickest cars I have purchased. I arrived in time to look at the vehicles 20 minutes ahead of time. Knew which ones I liked. Samuel was the sales rep who took great care of me! I test drove the Suv.. I liked it and with 15 to 20 minutes I had paperwork. He went thru it with me and I signed and off home I went. The longest part was dead battery in the truck I liked. If there is one thing I would say is the shop shouldn't close before the last appointment in case something is wrong. 1 staying behind couldn't hurt nothing.

The vehicle has 9 problems and won’t work. The day of purchasing the vehicle. I had a technician come out today and said that I was sold a lemon. I don’t understand why I have to go through this. I was lied to and manipulated to purchase the vehicle. Now I’m stuck with this car. Please help me or I have to take legal action. Thank you.

The process was easy and fast. There was no unnecessary pressure and no sense of being rushed to a decision from salesman. Melvin was outstanding. One was not bound to the inventory just on the lot. The inventory from other area locations were optional.

Picked up car and when I got it home found out the rear brakes were bad. How does a car go through inspection with bad brakes. I'm paying all this money for a car. Now I can't drive till I can get it fixed. Thanks a lot for nothing.

I have purchased a number of vehicles over the years and I always dreaded the car purchase process. The Drive Time vehicle purchase process was a welcome relief to the hours of waiting to get documents done and the hassle of all the add-ones other dealerships put you through after you’ve decided to purchase your vehicle from them. I highly recommend giving Drive Time a try on your next vehicle purchase.

Thank you.

I wouldn’t recommend anyone to go here but you’re lucky I bought from you guys. Employees aren’t very customer friendly and cars don’t get filled up with gas or get cleaned very good. The only thing that’s pretty cool you guys do is offer 5 day returns as well as less than 300 miles.

It was a long process but well worth it. I have a good working vehicle and one that is my favorite color and reliable. Not to break down any time soon. The associate assisting us was assume and very informative. She went above and beyond. Very friendly atmosphere.

My husband and I had a long day trying to find a dealership that will give us a chance. We didn't have any credit nor a huge down due to sudden car issues. But, DRIVE TIME was very understanding and super easy to work with. They gave us a chance at purchasing our NEW Nissan Sentra :) The staff was super polite and the customer service was OUTSTANDING! A special thanks to Toby on helping us choose the right vehicle for my family and I! THANK YOU DRIVE TIME TEAM for an AMAZING opportunity and efficiency!

Richard ** was AWESOME!! Very upfront and honest! I told him what I had as a down payment and he never once blinked an eye! Only showed me what my down payment would get me in! NEVER ASKED FOR ME TO PUT MORE DOWN! This was the best car buying experience I have ever had!!

I should have left the car there and went somewhere else. Not happy with the selection of vehicles or the internet fake approval to get me to the dealership just to then tell me I was not approved. Initially under the impression you all did in house financing and wouldn't run my credit but that was done anyway. Was not told about the interest rate or 2 payments a month until it was time to sign the papers and get out the door. The process took way too long and no one should have to wait to speak to a manager before leaving if you don't want to purchase there. The car was extremely filthy on the inside with an order. Paid $200 to have the car cleaned and detailed. Will definitely not recommend this experience to anyone.

Trevis ** was awesome! We were in and out in less than 2 hours! The entire process was quick and painless! Definitely recommend to anyone! A++. We’re loving our 2012 Nissan Rogue!!! Thanks again! This is the place to go for your car needs!

I will be happy to use DriveTime again if I am purchasing a used car in the future. I found the staff to be kind, knowledgeable and helpful. I especially appreciate the SilverRock 30 day, 1500 mile warranty. I did not find another used car dealer that offered anything so generous. I ended up needing it and grateful for it.

Buying experience was simple but the car was filthy. Once I got home and was able to move the seats around there was trash everywhere. I called the location, and all I got was a sorry, not even an offer to have it at least vacuumed out.

Eddie was great, very nice and customer service was amazing. Thank you so much for your help. He got us out of there as fast as he could. I would definitely recommend him to a lot of people that are ready for a new start with a car.

I love the car and everything they did for me. Best service ever. The people at the building is good to work with and get a car the people car is responsible and respectful. I love everything about them and I’ll get another car when it’s time for mines.

The staff was excellent - started with one and because he was busy with a customer when finished with another and he was just as good. The original guy did all the work. The cars were clean and well maintained - no odors, spots or dents. The payment process was smooth and I was out of there in total of about 2 hours in total from start to finish. Kudos to the staff in Midlothian.

This was one of the easiest car buying experience I have ever had. Touris was a great salesman and was very upfront about everything. I will recommend Drivetime to anyone I know who is looking for a car.

We love the car we purchased but as soon we got back home the check engine came up. It’s a hassle that we have to bring it to the shop that was assigned to. Now it will take a few days to diagnose what’s the problem. I hope that it will still honor the return guarantee and covers by the warranty.

Staff at the DriveTime went above and beyond especially the young gentlemen who took the time and desire to make sure that I pick out what I wanted and not like other competitors that give you what they want to give you and by the way the young gentlemen Eddie ** at DriveTime is the reason I’m writing this comment but in reality it’s a true story not a comment.

Jonathan at the Torrance, CA location took care of me in one hour...DriveTime was so much easier than Carmax. All I did was provide proof of income and I was out the door! Jonathan was pleasant and kind. Thank you for a great experience!!

My second time going back to them. Loved my malibu but it was totaled in the hail storm a few months back. I went back because I adored the service I previously got and came out happy once again. Thanks Chris, you're a lifesaver!!!

Gavin was awesome. He was honest, and very helpful. When I recommend someone to go buy a car I tell them to go to DriveTime in Salem and talk with Gavin. I love the car I got. It’s the nicest I’ve ever had. Thank you all for a great first car buying experience.

I rated my overall experience with DriveTime as highly satisfied. Solomon assisted and guided me throughout the process and I was somewhat skeptical because of the general perception that comes with car dealerships and salesmen. My skepticism was dispelled as Solomon was concise and totally transparent with me and took the time to explain and ensure that I understood any aspect of my car buying experience. I got the vehicle I wanted along with great service and no unanswered questions lingering in my mind. Thank you.

I was very happy that DriveTime worked with my credit and got me an acceptable payment with a good down payment. There were some concerns I had with my vehicle as far as some parts of the car to look like they’re not secure. I mentioned this for the salesman and he said he would take care of it but didn’t address it. Also left with less than half a tank, car wasn’t washed. It just felt like it wasn’t a real dealership in some aspects. But I am glad they worked with me. Just feel the experience could have been better. I even asked how to use the hands free technology and if it comes with Bluetooth and the salesman did not know. He told me to look at the manual. I’ve had the car almost 3 weeks and the shaking is worrisome. I will be contacting the warranty.

Andy was very patient and Made sure I had a Good Car. Great Guy. ☺️ I really Appreciate his Great Attitude. If there's anyone I know that would get a Car I will definitely send them to Andy for the WIN ????

Yanira was extremely helpful, honest, fast and got me my first car with no issues. She kept me updated on timing and was patient with anything I was missing. Thought the car buying process would be strenuous but it was so simple.. Would recommend Drivetime to everyone.

We had a good experience working with Jonathan. He was knowledgeable and helpful in finding the right car for me and also giving me a complete background on the car I chose. He explained everything very well and made sure I understood every detail of our transaction and all future transactions. He was a pleasure to work with and I had a good buying experience. Would def recommend.

The team were very helpful.. Nikki and Alyssa were very good to work with and were very helpful... We love our car... WE JUST WISH THEY WOULD HAVE HAD 2 KEYS FOR THE CAR. IT AGGRAVATING TO HAVE TO PASS KEY BACK AND FORTH...

Jeff ** (Eastpointe dealer) was my salesperson for my purchase of a car and was absolutely terrific in every way. He knew everything; he was friendly and patient with my many questions, all of which he had comprehensive answers for. He was efficient and professional and he treated me like royalty. He was personable and candid, and worked very hard to get me the right deal. His supervisor, Jose, was also great and worked hard on my behalf. The whole experience was great and I would highly recommend the dealer to my friends.

I followed every instruction and was offered a $0 down payment. The car I was told could be brought from another lot now couldn't be and had to find another car. Then, found one my wife and I really like and was told it was a $2500 down payment. Really wondering why the trunk smells wet and the car was copiously doused in freshener.

I had the best experience working with Robert at Drivetime in Owings Mills. I would recommend him to anyone. THANKS ROBERT. YOU ROCK. He was polite and friendly and very patient. Helpful in every aspect of my experience. Everyone there was great and did all they could do to help with my purchase. Great Job guys.

Three days of emails and text after having my information, the New Castle location approved us for a Grand Caravan, drove 45 minutes with our license, proof of income, and several proofs of residency, then turned us away for having just one bank account, ever hear of that crazy **, wasn't aware you had to be rich and famous to shop there, WoW.

My experience was great!!! Customer service was amazing, Brandon took care of all my needs, he got me exactly the kind of truck I wanted and he was very knowledgeable, so nice and helpful the whole time. He made me feel really Comfortable and the process was the easiest process I had ever did. Usually when I buy a car/truck the process is draining and u always feel like they're getting over on you but not with DriveTime. Will definitely be back for my next car, thanks DriveTime.

From the time I walked in the door I was treated with sincere care and professional attention. All of the staff was very courteous and knowledgeable about their task. Drive Time truly lives up to its Name. I would highly recommend anyone to choose Drive Time for their next vehicle. Thank you for taking the stress out of buying my new Ram 1500.

I had a great experience at the Macon location. My salesman Dendrick ** was the best. He was very friendly and extremely helpful and very professional. I love my Mazda 6 and I would definitely refer a friend. Thanks again.

Salesman was exceptional! Very helpful & friendly! Spent time helping us & answered every question we had! Showed us what we could see within our budget & stayed with us from begin to end! Would recommend to friends & family!

Dominic ** was amazing. He took time to explain everything even though they were very busy!!! People were coming in and out and he made sure he hated everyone! He went and got each vehicle we wanted to see. We didn't have to walk the parking lot in the heat!

I was in and out under 2 hrs. Tareck and the team was great!! I can’t wait until my next upgrade... I’m a customer for life!! I’ve told all my friends and family about the experience I’ve had each time I’ve gone to you guys!!

Curtis was super helpful and patient. He took the time to show me all the vehicles in my price range and allowed me to review them more than once even though he was getting off work soon. He was great.

I had an awesome experience buying from DriveTime in Antioch, TN. Steve was my salesman and did an amazing job of making sure I understood everything inside and out. Steve was patient and kind. DriveTime is lucky to have such an outstanding gentleman working for them. He made a bad situation into a positive experience. I will continue to buy through DriveTime, with their unique style of buying a used and making sure the buyer is protected all the way around is amazingly smart and I can’t understand why other dealerships don’t adapt to their system, along with my amazing sales person makes the decision a no brainer.

I had a great time working with Adrian A. He was VERY PROFESSIONAL and got me in and out in a timely manner and I love my truck. I have to get a car for my daughter so you best believe we will be coming back to see him.

One of my best times buying a car. Quick and easy and staff plus the company are great. Will be getting another one soon. I highly recommend anyone to go and get a car here. They are not overpriced and you truly get what you want.

Very helpful staff who gave me the Kelley Book value for my car. There was no pressure sales, they were just helpful. They walked me through a checklist of vans features, so I knew where everything was before I left the dealer.

I don’t feel like I’ve been lied to like the last dealership I dealt with. The car I got is perfect for my family and I. I absolutely love it! I wasn’t nervous and felt comfortable talking to the person who was helping me.

All employees were very nice and friendly. They all asked if you need anything.. ASHA was very knowledgeable and answered all questions. There was a blown fuse on the car. Told them. They told the manager. He got right on it. Ordered parts and fixed the problem.

John did a great job explaining everything. Your Team at the Lakewood Drive Time did a great job. The type of vehicles you sell are great vehicles. I was very pleased with everything. I would definitely let my coworkers and anyone looking to buy a vehicle. Go to Drive Time.

It was a great pleasure being a first buyer with Mrs. Beverly “Queen bee” **! Thank you for all your help. She answered all of my questions and assured me that everything will be fine. I love my car! And thank you again.

We visited Live Oak office to buy a 2013 Toyota Corolla. We had a friendly and helpful advisor, David **, who guided us through the purchase. Car was exactly as advertised and I was very pleased with our experience with Drive Time.

I was very pleased with my experience with the Gladstone Store and representative Mr Connor **. He was very knowledgeable and helpful, taken the time to go over each vehicle I was interested in, in his pursuit customer service! I was very impressed and grateful for his outstanding work ethic!!

Sales Representative Lucy ** was amazing. She helped with everything, she knows her stuff. I love my new Hyundai Elantra. The car run so smooth and it is good on gas. Drive Time is the place for me and my family.

The service was great. Was able to get a car under 2 hours. Got a car that was affordable and In my price range. Super friendly and helpful to their customers and would highly recommend this service to someone else.

Customer service is very good. I would recommend someone to DriveTime. They explain everything to you. And they are very friendly. We got a 2015 KIA Sorento and we love it very nice SUV. If I would come back it's a totally yes for me.

It started off good. But when my fiancé was added as co signer they lost the ball. Took us through a lot of changes at the end. Had us sitting for almost 2 hours twice in one week to sign some papers, that he said he had already printed and ready to sign and it would take 10 15 min. First time my fiance had exactly 5 min to get to work at 230. The second time he called us on Wednesday about some mistake he made and we need to come back in. We got there a little after OPENING @10. We didn't leave til almost 12. They didn't have my vehicle serviced like they said. They didn't even clean it out. It looked and smelled like the previous owner just dropped it off. I'm happy with my selection and the price and down payment was nice. The whole service just took the JOY out having a new car. I will never return nor will I recommend that dealership to anyone.

All in all the experience was quick and efficient and Marvin was a great guy. I actually work for a car dealer and have been in the business for years, You offer a great service for people with challenged credit. A great alternative to traditional buy here pay here options.

A big thank you to ** at store 8801 on Kingston Pike. Your patience and great efforts help make the car buying process go very smoothly. I would definitely recommend my friends and family to Drive Time.

Sean ** was professional, nice, friendly and made our car buying experience wonderful. We both truly think that this was our best car buying experience we have ever had. We came prepared and knowing exactly what we wanted and Sean showed us everything. We had already done the online approval system and walked in there prepared and Sean answered questions that we had. We will return there.

Justin and Shane originally started my experience. We weren’t able to prove my fiancé’s income through bank statements because we didn’t have enough, but after Justin going above and beyond for us, we decided to wait the month and come back. When we returned this weekend, we got a different Justin who was just as great. He really went above and beyond to figure out what vehicle we could get in our budget and we ended up with a vehicle we love.

Process to buy was great and good customer service. Just wish The car had tires with more life on them. Took car to get tires looked at day after I bought the car and uneven wear. Needs tires ASAP. That’s the only bad part. Wish y’all could help with the tires.

Great experience, easy, Jeff was great sales person. Decent price and they gave the warranty. I had to pay but I now have one. Would buy from here again. I purchased a 2016 GMC Terrain with 82000 plus miles. Very clean SUV.

I had Mike for a car sales men. He was very very helpful. I normally don’t like going to a dealership because there are some that try to get you into what you don’t want. I had a good experience with Mike. He printed off a list of cars that were in my range and always asked if I had questions. Thank you. He made my experience change my mind.

Good experience. Definitely would recommend. Ernest was great. Very fast. The only negative I have Is that the gas tank of the car was literally empty when I left. Like the gas light was on when I pulled Out of the parking lot.

Great! My experience was very good. Salesman was excellent. The showroom was clean and very presentable. I would recommend and have recommended others to see if they can help them. The car lot was very clean and organized. The staff seemed very presentable. You seem to serve a great need in the community and I am glad for what your company does. Keep up the great job.

Our car buying experience was a very smooth one. Cory ** was helpful, accommodating, and straightforward.. I was allowed to take my time and that gave me a calmness so I could address all my inquiries. The whole team had a wonderful camaraderie that is refreshing. The pleasant atmosphere made the experience dignified.

I liked the sale person. His name was Zax. He treated me with the respect I liked. He helped me through everything from picking out the car to pricing & showing some of how the car works. The people was helpful & I would tell anybody to shop & buy their first or next car here.

Gavin was FANTASTIC! I cannot believe how simple the process was, and the amazing price I got on my new vehicle! Super friendly staff! From the time I walked in to the time I finished and left In my new vehicle they were very helpful and informative!!!!

Everybody is very friendly and welcoming. Everyone has a great personality. I would definitely recommend this Drive Time location to purchase a vehicle from. They make you feel like you’re part of the drive time family right from the start.

I appreciated my sales rep Taneisha. She found that the car I was ready to purchase had something wrong with air conditioner. She immediately made sure it was serviced and parts replaced before I drove it away. Great customer service from the entire team. I have already recommended a few people there.

Love this place and the help they gave me, will be telling everyone at my warehouse where to go. I know my credit is terrible and appreciate this place giving me a chance. Definitely will be sending people to see them ASAP.

Customer service was great from start to finish! I worked with Cisco in Glendale and he did an amazing job! The store was fantastic! I had to pick up my new car in north Phoenix where the customer service was just as outstanding!! Thank you for the great and quick experience.

Tanya was great. My experience was the best. In and out the dealership within 2hrs. I stated what I was looking for and wasn’t pressured to look at something different. The pricing was upfront and I love the warranty options.

I (we) purchased the 2018 Jeep Cherokee Latitude. It's good two problems arise. When we left the lot we discovered the driver's door didn't lock. And the driver front tire had a hole. Went to look for the safety/inspection checklist didn't see it. However we returned to the dealership immediately, just for him to turn us around. Your problem not ours. This whole ordeal cost us what the first month payment is wow, wow, wow. That's not good customer service. The warranty covered the door, but you sold a car with a busted tire knowing it.

My experience was overall great! I left with a 2019 Nissan Versa with only $500. Only thing is I was there for 4 hours and was waiting on the bank for the most part. Service was great and they moved with a purpose.

Cam was 100% the real deal. She made the process easy without pressuring us to make a decision. She would get my vote for employee of the year! She was polite and made sure to explain every step of the process to us.

This is the second time that we have used DriveTime for our vehicle needs and once again I was super impressed with the stellar customer service provided. They don't try to push you into buying something you can't afford and they work really hard at finding the vehicle that fits not only your needs but your budget as well.

I had a great car buying experience at my local DriveTime location in Riverside, California. Everyone there were so helpful and accommodating. All the staff at this location are very knowledgeable and friendly. I highly recommend Drive Time. They really work with you to meet your needs.

The salesman was awful. He told me nothing about the cars. He pulled them up to test drive and walked off. I got Mr. ** and he was awesome. He helped me and told me all about the cars. Ross did paperwork. I went out to the car and came back in to finish asking warranties questions and he was gone! If buying a car from here ask for Mr. **!!!

The entire team was GREAT starting with Marvin. The General Manager Michelle is fabulous as well. I will surely refer others here. My husband and I were grateful for being able to get a vehicle, with great payments. Thanks so much to the DriveTime team and the Hialeah location. Thanks Marvin and Michelle.

The car was overpriced and the interest on the financing is ridiculous! While I know that my credit is poor, this company takes advantage of people in my position. I have had setbacks due to Covid 19 and was desperate for a car. This left me with no choice but to pay these prices.

I cannot say enough about what a pleasant experience the purchase of our vehicle was. From the beginning of the online experience, getting approved, contacts with sales professionals, visiting the dealership, and finally signing the paperwork, the attention to detail and the precision of the process have made this has been the best experience we have ever had! Tauris ** of East Las Vegas, and Orlando ** of West Las Vegas are to be commended and rewarded for their professionalism and integrity. We are DriveTime customers for life now. Thank you for everything! We have a dream car now!!!!

The salesperson was very helpful and exhibited patience as I asked questions about the financing. Selection process was better on the website when you can see all the inventory. Overall it was a two-day process. The salesperson told me to go home and think about it. I'm very pleased with my selection.

My experience buying a car at Drivetime was great. My Sales Agent Sidney ** was excellent. She was very patient with my questions. Absolutely fantastic. She was extremely professional. Excellent Customer Service. It was an easy peasy process. Please give her a raise and promote her as soon possible. It's not everyday that you can walk into an business establishment and get such over the top customer service. If I could have afforded it, I'd buy a car everyday just because of the great service.

I am thankful that I was able to get a vehicle from them, but the process takes a little too long. I understand it's the getting the information together, but hours is not a good thing. Thank you for helping me get a vehicle.

Everything went smooth and easy. Pleasant experience from the moment we entered the office. Test drive went well. Electronic signing made it go even better. Ecopies are the way to go. Recommending to family and friends that need.

Wonderful service. Very please with the service. Went beyond to help me. Very sweet. Both sales people was great. Very knowledgeable about the vehicle I was getting. The lady went and pick the vehicle up and cleaned it up. The best experience I ever had would give them 100%.

If it wasn't for the actions and professionalism of the Corpus Staff I would not have bought a car. The internet and actual dealership is such a large disconnect that I felt lied to especially because I am repeat customer. I understand COVID has changed the way we live but not to honor the Corpus market place down payment for a vehicle in Houston is not cool I don't mind driving to pick up the vehicle but to charge 2 different prices on a down payment because of the market is just plain greedy. You place a reserve online but I didn't read that it's not actually reserved and can be sold before with no heads up or phone call is just wrong. People spend the time to find a great car are happy with it and press the reserve button and to find out it was sold is wrong.

Ron was so helpful from the start! Nothing but positive, made sure I was happy and understood every step!!!! Would recommend to others!!! Never felt pressured or like I did not matter! Could tell it was important that the car worked for me and my budget.

I had a great experience at Drive time. Minaj was very helpful and told us exactly what could stop us dead in our tracks. He also showed me the different options I had and helped me find the best fit for the lowest possible down payment and monthly payment. Would definitely recommend.

Purchased a 2017 VW Jetta on Friday from DriveTime in Dayton. It was an overall great experience. The process was fast and easy. Our salesperson Courtney stayed after her shift to finish up everything for us and addressed a few issues we had with the vehicle when we did the walk around. Overall professional staff and would recommend my friends buying a car from them.

Great experience and the entire staff was friendly and helpful and made our car buying experience a positive one. We were able to get everything done quickly and easily. If you’re looking for a used car, this is the place to go.

Sergio is the best man. He sold me on and helped me get something I really wanted instead of something I got approved for. I thank you man and I will definitely recommend Drive Time to family, friends, and etc.

This was my first time purchasing a vehicle from here and I must say it was ok. I really thought I was going to be disappointed with my purchase and that I would not get a good deal. My sale rep Rashaun was very nice and worked with me and did an excellent job with negotiating with my pricing. Thanks. I will be recommending you to others.

The one issue with the car is that it was filthy.. (All the cars were filthy.) They don't have anyone on site to clean their cars. To pay a large sum of money for a car you would think they would clean them. Really didn't know they hadn't cleaned it until the transaction was completed... The saleswoman did offer to clean it herself but I believe she was being polite and it would have taken too long seeing that I had a two hour drive ahead of me. I would suggest to anyone that they demand Drivetime clean their cars!!! That's the least they can do!!!!! This is not to take away from my saleswoman, (Kelsey) she was great!!!!

DriveTime associate, Marshall ** did an excellent job helping me choose a vehicle within my price range, and with very low mileage. He was warm, friendly, and helped explain each step by step process to completion. I will definitely recommend any friends and/or family looking to buy a vehicle to DriveTime, and especially to Mr. Marshall **!

Mr. Cuervo ** was very nice, patient, very friendly and had wonderful customer service. Not only did I get a great car he didn’t force me into a vehicle that he wanted me in or budgeted me in. He showed me a great variety of SUVs. He is very awesome. Thank you again Mr. **.

This was by far the smoothest and most affordable car purchase I have made in my history of buying cars. My car salesman was super helpful he didn't overbear me with information but made sure I knew exactly what I needed. He made me feel confident about my purchase and I walked away with something I am more than satisfied with! Thank you.

I have brought several vehicles in my lifetime and this was absolutely the most efficient, satisfying, easy, comfortable, professional and gratifying experience I have EVER had. The sales team work as a TEAM, not as individuals out for "cut throat" commissions. Everyone in the dealership is willing and able to assist you no matter when or what time you call. You will not find a better dealership than DriveTime. What a novel idea and even better business!

Javier from the Kissimmee store was very helpful and very caring for his customers. I picked up my truck from the East Colonia store. I also want to bring up Ramon. He took his time to explain everything about the truck that I was buying. Answer all my questions. I will truly recommend. Great customer service.

I was in and out with the purchase of my vehicle. Solomon gave me great service and was open, honest all the way through. It was an easy process and I have never been in and out so fast when purchasing a vehicle. We browsed the vehicles without anyone coming to pressure us into a purchase.

Other than how long it took 3 hrs the salesman couldn’t have need nicer walking me through everything. What I didn’t like was that I was told one down payment online and another when I got there. Also didn’t get the car I went there for and that was a bummer.

I was disappointed by the $199 administration fee and that the car had less than 1/2 tank of gas when I departed. The sales help were all very good and attentive. I did not like that the car was dirty until after the purchase, which made seeing the defects difficult.

I would like to compliment the staff and young lady (I can not remember her name) who assisted me at the Lombard. They were very helpful and made the entire process was not the harried experience that I have had in the past when purchasing a vehicle in the past. It was very enjoyable.

I had a great experience and I love my truck. All the staff I encountered were very friendly. I love how I had options. The staff did not try and pressure me during my visit. My only one concern was getting the info needed but in the end I got it turned in and drove off with my truck.

Great customer service! Dana was very informative and helpful. No matter how indecisive I was, she remained patient and consistent. Making sure I found the best car suitable for me and my needs. I highly recommend if you go to DriveTime on Saint Barnabas ask for Dana.

The salesman was slow. They couldn’t find the keys when ready to purchase to test drive and didn’t communicate with me. Just let me stand there and when I asked questions they seem to get an attitude. Then I called and they keys were there so I asked was the car at least washed. The lady who had back surgery and could barely walk said yes she washed it and it looked like someone wiped it with a paper towel which is ok if she would have been honest. Then the manager made it a little better at signing but the experience was not the best for me to spend so much money.

Mike and Brendan were very helpful. They took the time to help get my payments within my budget. My credit is poor but they got me in a beautiful car. I was treated with respect and they were attentive to my needs and concerns. I would recommend DriveTime to my family and friends. Thank you for helping me get the car I previously only dreamed about. Only bad thing was the tag hanging in the window wasn't the actual price, it was an "old" price and the new price was almost $1100.00 more which was disappointing but I had already fell in love with the car, and with my credit I was just thankful to get a car!!!

Everyone at DriveTime was super friendly but I really have to especially thank Tia. Unfortunately I had to have my toddler with me while completing the paperwork and he was completely running amuck. Tia was so understanding and kind in taking him to see our new car so I could focus on signing all of the paperwork. I really appreciated it and how accommodating everyone was. I love our new truck and overall had a very good experience.

I had a good experience with Drivetime and so far the car is good but I was told the car had Bluetooth and it don't plus none of the plugs are broken and the aux jack was at the bottom of the arm rear broken.

DriveTime is a good place to get a car. The customer service is the best. They take the time out to help you find a car and get you at your budget dealership. The lady we work with was the best. She help us to find a car that we wanted. Drive time have the best looking cars on their car lot.

I have already started to refer friends and family to DriveTime. They made everything so very simple and amazing. I would go back to them 10x times over. Thank you so much for making this experience so simple for me.

As soon as we left the lot, my family and I went to look for a place to eat and the engine light came on and there was a message on the dash saying the car was overheating, so we took it back to DriveTime and let them know the problem so they refilled the engine with coolant and windshield wiper fluid. So, we left drove around for a while then came back home to Gallup. The next morning, I drove my daughter to school and noticed the heater was coming out cold and then when I got back home, I checked the engine and the coolant fluid was empty again, then I look on the ground and saw signs of leakage. I called DriveTime and they referred me to Silver Rock. I then took my vehicle to Pep Boys and they said the water pump was leaking and that the Turbo is cracked. I don't know why these issues were not addressed sooner. That should not have happened since I just purchased the car.

Kinea ** was amazing and got us through our process even though she experienced some bad customer service with whomever she had to speak with verifying our documents. Amazing customer service and she needs to be promoted. I want to thank her and the gentleman who assist her as well.

This was the most enjoyable, easiest car buying experience I have ever experienced. I already had the approval and knew which vehicle I wanted. It was parked out front and I went in signed for the loan and I was shortly driving away in my new truck. Nick was informative and friendly and even though I could see they were short staffed and he was busy he made me feel like I was important.

I want to thank the guys over in the Fairfield location (Nick) who was extremely friendly, very nice and well educated on what I was looking for. I want to thank the Dayton location (Courtney) for having everything ready for me when I arrived Also, when I got there I decided to change the car after o got there. They was perfectly fine with me finding the car I wanted and not what they wanted me to have. They're awesome.

From walking in the door of DriveTime on Camelback road, I was greeted with nothing but respect & kindness. Zach & Mike were extremely courteous while helping me with my purchase, they made it very simple. I would recommend this place to my friends.

Mixed reviews on how I feel about DriveTime. Their lack of consistency from dealership location to location isn't always the same degree of support and knowledge as it relates to their vehicles. Their prices can be high, but when educated by a prepared and knowledgeable staff person, I've been intrigued with purchase opportunities. I've yet to buy a car there, but helped my best friend get a vehicle with DriveTime and they've loved it and have had a quality experience with no real issues or concerns about using them again.

Was very pleased with everything and very happy with my purchase, Steve was very helpful and friendly, answered any questions I had!??? Would definitely purchase another vehicle from them and would recommend my friends. Love how the vehicle rides and handles am so pleased with how clean it was, loved getting in and smelling that new car smell! I purchased a Ford Escape 2016 and love the color, the vehicle was also nice and clean inside so pleased with everything!

Keith and Chemeka were AMAZING! Great customer service, very friendly, would definitely recommend DriveTime to a friend. The only thing is they never gave me floor mats for my 2016 Ford Fusion. Which I'm dissatisfied about. Other than that Great Team Work!

The men that did everything to help us out was very good nice men. And great work he did the thing. Wish that there where a lot more people like him. He cared a lot about other the way he did. God did good with him or his Parents did.

Was extremely pleased with my experience of buying a vehicle. Great customer care, friendly and courteous staff. Loan terms were communicated clearly. Dealership was clean and easy access to the building. Loan terms were explained clearly. Salesman was very tentative and willing to my make buying experience smooth and easy and he answered all my questions.

The dealer who helped me was extremely friendly and helpful. I had already gone to and walked away from two other dealerships and was ready to walk again. However Crystal ** helped me to walk away after signing the deal with confidence a great car and confidence in the gap program and service plan that was able to be added to the package.

When I originally called to schedule an appt I was told there was only1 suv on the lot, but we went ahead and drove 1 1/2 hrs to look anyways. When we got there there were more than 20! Dana ** at the Greenville office was awesome! Very patient and helpful even though there were a lot of customers. She explained everything thoroughly and answered any question I had.

My credit is not the best and I been declined by several places. I’m glad they were able to accommodate me. If I'd known I would have came here first. Drive Time checked my credit online and when I came in they showed me my options and they were able to work with me. I was just grateful that they could help me. I would highly recommend to my friends.

I had a great time at Drivetime. Kevin was awesome. Got me the car I wanted and quickly. He was a really cool guy and great salesman. Worked with me to get the most out of my down payment and got me out of there very quickly.

When I was looking online and see I was approved. Becky called me back for an appointment. When I arrived I was greeted. Me and my daughter went to look around on the car lot. Andy, the salesman was rude at first. He didn't have a great attitude.

On Monday 04/05/2021 I visited the DriveTime dealership at 3525 Satellite Blvd Duluth Ga at approximately 4:12pm. I was very eager and hopeful to find me a vehicle that I actually liked and would be reliable. Upon my entry I spoke with Zach who was sitting at the front desk he had me fill out a few papers to get me started with finding a vehicle. I waited an hour later because they were very short of staff and couldn’t accommodate everyone in a reasonable amount of time. I finally was able to review some vehicles and came across an all black 2018 Chevy Malibu with a reasonable amount of mileage on it I then took the car for a test drive and agreed to purchase. I didn’t leave until 10:20pm the next day. I took the car for a diagnostic test because I realized when I put the vehicle in reverse it jumped into gear harsh.

Buying a car with DriveTime has re-shaped the car buying experience for me. It genuinely feels like the entire team is working for you. It might be a while because you all sold me an incredibly reliable car, but I know I will be back.

I really like the way they greet you in and the way they help you to get in a car. DriveTime is the best. I would recommend anyone and everyone to you all, y'all are the best. The price of the cars are very and I love the representatives.

DriveTime professionals gave me a second chance. A lady named Amber made my appointment and she was fast, friendly and accurate. She took away my fears and gave me confidence to meet with a salesperson. My salesperson's name was Jason ** and he was knowledgeable, friendly and efficient. Jason gave me exactly what car and payment I needed. Jason explained the entire process and his manager was great also. It was a welcoming atmosphere. Thanks for everything.

I had the most pleasant buying car experience ever! William ** at the Williamstown location! From start to finish everything went smoothly, he even got me into a car that I wasn't even looking at and I fell in love with it. I recommend DriveTime to all my friends and family that are looking for a new car without all the long hours at a dealership waiting on banks after banks, this place is a one stop shop! You do the approval online and once you get there and have all your documents with you it is smooth sailing. If you go I recommend you ask for William.

Great staff very friendly. Nice lot. Everything was clean. No hassle. Not overbearing. Very calm and respectful. They work with us with no problems. This will be my new place to buy cars. And I definitely will recommend any and everyone to this place. Thank you all and stay kind.

Been wanting a newish car but scared based on past credit. Drive Time made it possible and didn’t take me over the coals doing it. Love our new car and the service we received getting it. Will definitely come pick out my next car here.

Awesome awesome awesome! I hate to be patronized and Steven did nothing of the sort. I’m 57 years old and have brought plenty of cars over the years and this was by far the easiest experience I ever had. I would definitely recommend him and even come back when ready to purchase another car.

So much easier than other car dealerships I tried... friendly, diverse, professional, easy to work with. Showed up with a car in mind from their inventory, took it for a test drive by myself (they did not come because of covid), was shown the car check up report and associated paperwork around recalls, pricing, etc. Felt honest and transparent whole way through. Got a great deal!

She was extremely professional and helpful. She went above the necessary steps to get me what I wanted. She was personable and friendly and a great representation of what the company should want to look like and represent. She was very helpful.

He was calm and worked hard to sell us our Jeep. The price of the Jeep was a fair price. The test drive went well. Guys was extremely helpful and easy to work with. He helped to get us monthly payment we can afford.

While the Raleigh office that I went to was an excellent experience the office in Maryland was not as great. The car that I purchased was not cleaned and no gas was even put in the tank for me. I drove from Raleigh, NC to pick up my car and they did not even offer to do those two things. My car also had no mats. When my wife mentioned this we were told there were no mats and were not even offered any or even one of the paper mats for the floor. While we like our car the experience we had was extremely lacking. We went to DriveTime because we were told how great the experience was and this experience was lacking for what we purchased. Also, we had to resign paperwork we had already filled out.

Our experience with DriveTime was wonderful. We will definitely be buying our next car from you’ll. Laura ** went above and beyond. We had some issues with things on my credit and she helped me get it all worked out. She was very nice and helpful to us. She made buying a car seem easy, she also stayed late to make sure everything was done. Best car buying experience we have had.

I worked with several employees at the West Ashley location and everyone was friendly and helpful. The transaction was easy and relaxed, and I never felt rushed or pushed, which was very important to me. Also, this was by far the best price/ lowest mileage for this car that I had found anywhere.

Wasn't happy that I had to wait over an hr to be seen after I made an appointment. Not enough staff on duty. But the service was worth the wait. Salesman was very thorough and professional. Explained every step of purchase in detail.

Dana ** was helpful and listened to what I was looking for in a car. She was knowledgeable about the vehicle and patient with me through the entire process. The paperwork process was smooth and didn't take long to complete.

Although it was a 9 hour experience it was still decent. My salesperson John was very detail oriented as well as Justin his manager. However the service department was slow and helped me to make the decision to select an optional outside source for my warranty. It wasn’t a bad thing though because not only was it cheaper but it also covers my computer 100%.

I enjoyed my experience on a recent purchase for a Ford Escape. I started with one sales rep, and when he was tied up with someone else, John ** stepped in right away to help close the deal. I definitely recommend DriveTime to anyone who is looking for a good deal on a used car.

The sale person Galvin ** was super sharp on his knowledge. He was very professional and great on recommendations. The time there went fast due to him having most paperwork prepared. He was honest and straight forth with the pros and cons of the vehicle protection coverage and allowed me to choose what was best for me and my financial well being. SUPER JOB!

I was very pleased with my purchase of my car, a 2018 Toyota Corolla. The staff were extremely helpful, professional & knowledgeable. I love my car! This is my second car I’ve purchased through Drive Time. Thank you very much!

The manager Gregory was absolutely helpful. He gave me even more information to help me decide on what I wanted to do. The process was fast and easy and I am very satisfied with my new vehicle. Thomas was also awesome.

This was a pleasant experience. Antonia ** was the best. Very knowledgeable and friendly. She was able to listen to my needs and was able to help me make the purchase. This was an experience that I won't forget. She is a great salesperson.

My customer service was incredible while looking for vehicles, when I was in the store doing the contract. Everyone was pleasant, personable and knew what they were doing. Within the first two days of owning this car I have had one issue after another. First My windshield wiper fluid is spraying into the air intake. My mirror on the passenger side does not cannot be adjusted with the door control. The back up camera while you are backing up sometimes the screen goes black and says contact the dealer. When I called the dealership I was told to call Silver Rock who then processed to tell me that those things may not be covered under the 30 day warranty even though it has only been 48 hours and that I may have to pay for these issues out of pocket.

Went to DriveTime and purchased a car for $12,000. The interest rate was 27+ %. As I was going over the paperwork, I noticed 3 "optional" charges totaling $5,000+. When I told the salesperson that I didn't want them. She said "Oh, you can just take it off tomorrow". The next day, I called the company that provided the options and asked for removal & credit back to the bank. I was told that it would take 4-6 WEEKS for it to be removed. Meanwhile, I would be paying 27% interest on $5,000 That I NEVER ASKED FOR

Horrible experience at both Birmingham and Pelham Drive time locations. Michael ** from Pelham needs training on how to conduct a transaction and how to communicate with customers. He moves extremely slow and was not thorough at all. KASSAN Ali ** made personal remarks about me to another coworker. He said "he doesn't know how my husband puts up with me." As if that is a part of his job responsibilities, is to judge me. I HAD A HORRIBLE EXPERIENCE AND AM SO UNHAPPY WITH MY OVERALL 8 HOUR VISIT BETWEEN 2 DRIVE TIME STORES. Worst experience ever.

I bought a Jeep Patriot. Well, not even within 24 hrs the thing starts to sound like it’s going to fall apart. Sputtering, rusted brakes, rotors, calibers, struts, shocks, the whole nine. This is a joke, I have 20 days to obtain a tag for a vehicle that is not drivable. I have a payment due in 2 weeks on a vehicle I’m not driving once again... totally unhappy. I could have lost an axle and killed myself or someone else.