DriveTime Reviews

Your staff specially Isidro ** and your manager were exceptionally helpful, professional and great to work with. I would highly recommend Riverside and the staff. Thank you for all the above and beyond service provided in all parts of the transaction. Thank you very much.

Signed up online and was shocked took under 2 hours for my 2021 Truck. Amazing experience period. The customer service experience was very polite and professional. I was in and out with no problem. Can't wait to really enjoy my truck with my daughter.

Everyone was great to work with. Troy was very thorough and helpful. He made the process very straightforward and easy. Michael answered any questions I had, and was a delight to work with. Would definitely recommend to family and friends.

We arrived for our appt. with Lyndsey ** and she was so patient with us and guided us every step of the way. I couldn’t have asked for a better experience! Lyndsey was so detailed in everything. She made it the best experience possible!!! Thank you!!!

So we found out hours after buying the car that the sunroof will not close on its own and has to be manually pushed closed and isn't covered by any offered insurance. So, tomorrow the car will be returned. It is my opinion that the car was not gone through very thoroughly because one the sunroof won't close and I was told the oil was changed but there is no evidence saying when it was done. I didn't check the sunroof because I wasn't aware that the car had one.

I would like to thank Jerome in the Dallas location. He was patient and understanding. He answered all my questions without hesitation and helped me get a car in my budget. It was fast and easy from recieving a quote to the in service location. Thank you!

I have to say this is the best car dealing experience that I've ever experienced in all my dealings of buying cars. I want to thank you thank you Daniel. The service that I received. I got there about 12:00 noon. 30 minutes later I was seen and I was finished at 2:00. All my paper were finalized. Everything was perfect.

Tyrese worked with me, even though my credit was down he guided me through the process on getting me into a vehicle that works best for my situation long and short term. Be sure to check them out if you're interested in a quality car buying experience.

My experience was great. Staff was very knowledgeable and very friendly but yet still professional. I would definitely recommend others. The staff made me feel comfortable and everything was seamless. This was my first time here and I absolutely love it.

Mr. Jessy ** helped me out greatly throughout the whole buying process and was very patient with me. I would refer anyone to that location who is looking to purchase a vehicle. They have an excellent customer service ready attitude.

When you are told you are approved online and that guarantee that the online and the physical will be identical, you are highly suspect. I can tell you first hand that with Drive Time believe it. This was an amazing experience and I am a very pleased customer. Drive Time is a 10 in my book.

My salesperson, Loywanda ** is top notch! I wasn't happy about having to purchase a vehicle but she was patient, pleasant and professional. She turned the experience into a good one. Now, I have a vehicle I'm happy with, can afford and rely on.

Purchase 2 cars in less than a year, both need engine replacements. Did not offer any assistance, 2 weeks in car is in shop. Called multiple times and denied any car load assistance, unable to cancel contract. Absolutely h

I just purchased a new car from Drive Time. Although I've had vehicles before but always had help with them. This is literally the first time I've ever made a big purchase like this by myself. Drive Time in Albany, GA made it a lot easier for me. The customer service there was awesome and we actually shared some laughter and Chad ** should be commended on a job well done. He had me, my mom and dad cracking up. Thanks to him, it helped to ease my nerves. So with that said...Thank You Chad!

Ashlie was wonderful and buying a car at this location was a pleasure. I love my new car and want to thank the entire staff. I needed a new one and they acted fast. I recommend this store to anyone who is thinking about a purchase.

I found the car I was looking for online and I set up appointment and when in, after filling out some other paper work I was in my new car. The people there are very helpful and answer any question or concerns you may have.

I had the best time getting a car. The process was long, but it was well worth it. Jay the guy who helped me was AMAZING! Literally couldn’t have been anyone BETTER! ❤️❤️ Thank you Jay for doing your BEST for me!! Even all the advice you gave me you’ll forever be remembered by me. Def want to recommend others to come if they are first time buyers or even looking to just into something affordable and nice looking. No body dents or scratches!

Johnathan did a good job with going over the paperwork. All the staff was very friendly. The only setback was on the website there is no mention of bi-weekly payments so to much of my chagrin, the payments are bi-weekly.

Tequa was very helpful and really cared about my experience. She went above and beyond to help me find my vehicle. I truly appreciate everything she did! I would definitely recommend Drive Time for anyone looking for an honest, caring car buying experience!

The sales representative was excellent Mr. TC. He was professionally knowledgeable and very patient. He was on time for my appointment. The environment was clean and well maintained which gives me the impression that my vehicle transactions will be handled just as efficiently.

Quee was a amazing sales person. Love her. And I will be telling my friends to go to drive time and meet Quee. I would recommend for people to go to Drive Time. They have great staff who works there and they are willing to help you in any kind of way.

I went to Drivetime website, put all my info in there, I call them the next day to make sure I was approved because I didn't want to waste my time, and say yes I was approved to get a car, I told them, "Are you sure," and lala say yes. When I got there she was ready for me. The process was very easy and on point. Love the experience with lala. In Sanford fl.

Environment was welcoming encouraging and fun. First time car buyer I was helped and was explained clearly any questions I had. Naydina ** understood what I was looking for. Gave me options within my requirements that helped me choose the best vehicle for me.

Miranda at the Highland, IN location was so amazing and kind. She greeted me as soon as I walked in the door with a smile. I’m sure I got on her nerve asking a lot of questions but she answered each and every one of them with no problem. She truly made this process easy and I would definitely recommend her to family and friends. Thank you Miranda.

Everyone was fantastic to me. Courteous, professional and transparent about everything. Salesman Omar even returned my rental car to the airport for me. I took the car for a full inspection at the dealership. They told me I made a great purchase and found only a couple of minor dings and a paint scuff or 2 on the 7 year old car. No mechanical concerns and the tires were like new! Great car buying experience!

Came in to see what was available. And got our 2017 Santa Fe. Our experience was amazing. Will definitely recommend. And will definitely keep Drive Time in the future. Sales person was very respectful. Was our first time there.

After several conversations re: me buying a specific car for cash, When I did show up to make purchase, I was able to test drive right away but then I had to wait for hours (about 3) for someone to process the sale. No Financing involved so should have been a quick and easy process. I finally purchased the vehicle brought it home on Sat. My daughter came to get it Sunday and it wouldn't crank.

Applied online, scheduled an appointment and got the car I wanted. I am totally satisfied with my car so far. I like that I am covered for 50,000 miles. Andrew was very helpful, kind and patient. Very pleased with the process.

This was a fantastic experience ALL AROUND!!! Omar and Jared were friendly, nice and helpful as you should expect nowadays. The place was clean, smelled nice, organized, and open. It also actually felt genuine. Completely recommend to everyone buying a car.

Best ever yet. I wasn't even tired to sit down and talk. I had experience friendly atmosphere while facing Alex. He represented your company well. People like him are much needed especially for my type of situation I went through.

Had a blowout after I purchased a 2011 Honda Accord from your establishment on 03.18.2023. To my surprise when I went to change the tire there was no spare/donut or the tools to change it. Nor any fix a flat, that would have been useless for a blowout. It took about 3 hrs to purchase this vehicle. I would have thought that would have been enough time to explain to me that safety is not a concern with this establishment.

We had a great experience! From start to finish everyone was so nice and accommodating. Made sure we understood the whole process. They helped us find the right car for us. Made sure everything was in working order before driving it home!!

Kelsey ** went above and beyond to help get me the car her customer service and attitude was absolutely spectacular. I will definitely recommend her to everyone that I know. She worked diligently to get financing approval due to me, recently, being in a car wreck and being out of work from having a heart attack. Like I had said before Kelsey went above and beyond what most sales people would have done. She even called my boss to verify employment.

I worked with the rep Joe at the Greenville SC location. He was great and very helpful, got me in and out with the exact car I wanted! Though not asked, location was friendly and clean which is a big plus! It shows they care about the customers.

Went in and came out with my new car. Linda ** was very knowledgeable and helpful. Made everything easy. I was very pleased and excited that I was able to get the car I wanted and at the price I could afford. Super excited. Thank you Linda and DriveTime.

This was my first time actually shopping with Drivetime, and from the very beginning the customer service was friendly and the front desk personnel were exceptionally helpful but one person in particular that really stood out to me and did her best and went above and beyond to make sure that I left that facility with a vehicle was Denise **. She was awesome from the beginning to the end. She didn't rush anything. She explained everything thoroughly. She helped me get the car that I wanted, the car that I've been looking for and she did her job with the utmost respect, clarity, diligence and sympathy and sincerity in her heart that you could possibly ever find from a person. Denise ** went above and beyond.

Excellent service. I had an emergency and couldn’t finish the sale and your staff was wonderful and accommodating especially for my situation. This is my second vehicle with you guys and I am pleased as I was the last time. I plan to come back when I want my next one. Aaron is the best! I highly recommend him.

Salesman was very informed. The availability of the cars was well-defined. Due to weather conditions viewing cars was hindered. I am a returning customer so most of information was repeat. The process was very easy. However, I am now experiencing a problem with electrical system. Radio first stopped working, now air conditioning not working.

I have purchased a car from Drive Time less than 2 weeks ago and I am very unsatisfied with the car that I purchased. I purchased a 2018 Nissan Altima and never would expected to have the car in the shop for transmission, tires, front brakes and alignment to be replaced. I have never been so frustrated about a car purchase before and will never recommend your service to anyone cause you have sold me a lemon car and this needs to be informed to other people so they know what to expect from your company.

Mr ** was excellent in explaining everything. The vehicle so far is great. This is my second vehicle with Drivetime. I hope that I don’t have any issues. I don’t know what else to say. It was an awesome experience.

I had the pleasure of buying a car from DriveTime. I was amazed at the difference between them and other places I have been to in the past. It was all incredibly fast and easy with absolutely no pressure. Deundre ** was so knowledgeable, helpful and friendly. I will be pleased to refer him and DriveTime to anyone!

I brought a Jeep from Drivetime. I tried to take it back on the 8th day of me having it and they told me no. It was past 7 days. I called corporate and didn’t get nowhere. Long story short I knew something was wrong with the vehicle. After a few days well it caught on fire while driving my daughter to work. They came and repossessed it and then put it on my credit. Horrible.

Matt was wonderful to work with as well as patient. He explained the whole process and helped me find a car that I’m in love with. It rides smooth, has so much space and makes me grateful that I decided to go with Drivetime.

I just would like to say THANK YOU to both Charles ** and Jovarny ** for everything. From the first day my fiancé and I walked in we instantly felt welcomed, on all three visits. Which is great especially in the auto industry and when it comes to buying a car. Charles was very patient and understanding with us on the day, we had thought we would be leaving in our new car. He explained that it does happen especially with it being a weekend, and it was okay if we had to come back. This also showed that he cared and was not eager to push us off, while he assisted new customers, especially with how busy they were, that day. Charles simply placed our car on hold and made us a new appointment for the following day, being Monday.

Awesome service. Sorry for keeping you from closing but they got the job done. I have a new car. The process wasn’t long and the manager gave me every option to solve the situation which got me my new dodge charger. Thank you Kate.

I have had many experiences with salespeople in my life and I hate to say that they were rarely good ones. All of them have had a very plastic fake scripted approach that insults my intelligence, until now. I have never been moved enough to take away any of my time and write a review, but this person just cannot go unnoticed!

Staff at this Drive time location were nothing but helpful and kind. They went above and beyond to help me find the perfect car and gave me many options. The location was clean and easy to find. They had many options available to suit my needs.

Car had sticky goo on a lot of interior. Crumbs all over rear compartments. Smells like mildew after sitting for a night. Rear bumper hitch cover was not aligned and looked as if it was falling off. Seal around sunroof was not attached (I had to reattach - I found this out when the car was poured water inside the car). No floor mats. Dirt and sand in all cracks of seats. Cars gas light came on when leaving DriveTime. We drove 5 hours to get this car and I've spent a total of 3 hours cleaning so far. I will have to spend $150 on floormats and another $300 to get mildew smell and dirt/sand out. I assumed that spending 27k would at least get me a full tank of gas and a fully detailed car.

Customer service was excellent. However, I have never bought a vehicle that only had a quarter of a tank of gas. Also I was told by the general manager that the car had been washed but once I seen it the next morning after purchase because I purchased it at night, it wasn't clean at all. However, the inside was very clean.

My experience with DriveTime in Arlington was excellent. No pressure on buying a car from DriveTime. All of the staff that I spoke to was professional. I felt welcomed. The checklist was great. Job well done. Keep up the good work! Thank you all.

My experience was great with the staff.Unfortunately I was sold a piece of crap that should have never been on the front line. After 3 days check engine light came on. I was over 300 miles so they would not take it back. Car had transmission and lots of other problems.

When I first walked in I thought great, no one is buying from this place, no one is here. Since I was there I figured I'd try. I was kindly greeted by the staff and directed to Juan **. Awesome guy! Made my experience comfortable which mattered the most because I am not a social person, he did ALL the talking. I really like his honest opinion and input on what car I should get knowing I would have to pay a lot due to my credit score. Overall a great experience, I would recommend friends and family to see him. Thank you Juan!

The folks at both dealership locations I visited were very friendly and helpful. However, within 24 hours my vehicle suffered from major transmission issues. I have reasons to believe the dealership knew the car had existing issues but sold it anyway. I would not recommend Drivetime.

Service was great, Chris was so nice and was very helpful. Great service. He needs to be employee of the month. He's very polite, fun person and keeps you informed of everything you need to know. Chris gave very good service and I would refer him to anyone. Keep up the good work.

Very friendly, great, fast. She was the best. Tia help everybody at one time. Way to go Tia. The best at Union city store. First time meeting her. She help me so much....Thanks Drive Time for everything. They are the best....

Omg omg Everyone was wonderful. I mean the customer service provided for me and each and every customer that I saw was perfectly splendid!! I wouldn’t wanna spend my money anywhere else! We ran into a few glitches but they silently took measures using a team effort. Each person playing a specific role in making sure you walked out with what you came for at closing time even!! You don’t get Genuine Fine Like Wine service everywhere you go. These folk appreciate your dollar. “Check ‘em out!!”

I was highly satisfied with the DriveTime staff. I especially liked dealing with Dana and Averell. They were both extremely friendly and made us feel welcome. They were upfront and I liked the fact we could drive any vehicle we were interested in. Plus my boyfriend and I got to drive the vehicle by ourselves. The privacy was very much appreciated. What a great way to confidentially go over vehicle, financial and personal information, as we tried out the vehicle, without someone other listening. I liked the fact the car had low mileage and a warranty. Overall we were truly pleased with the quick turnaround time and the kindness showed to us.

Zachery ** did an outstanding job. He was kind, he told me everything I needed to know, what I needed to complete my account. How to complete my account step by step. He has outstanding customer service. He know the product and his job very well. I would highly recommend Zach and Drive Time.

Maria was great and helped me get into a better car after the first car I test drove. She is very knowledgeable and I am thankful to get into a great car because of her. Great store and will definitely give referrals to anyone I know that needs a new car.

The young lady who helped me Brandis ** gave great customer service and was very helpful with helping me find a car. She deserves a bonus or a raise, she was wonderful and you all are very lucky to have her on your team.

Staff is very very nice. They help you the best way they can to get you in the right vehicle that you like. Only thing I wish the payment I'm make biweekly was monthly. That would be better. But other than that great customer service great environment and great deals..

It was a great experience. I would recommend Drive Time to everyone that I know and strangers as well. I'm very happy with my new car and so is my fiance. She will be getting her car from Drive Time too. Thank you.

Belinda Went Over and Beyond with her customer service and she was very helpful. I felt she had my best interests in mind, wasn’t pushy or aggressive whatsoever. Very fast and easy car purchase that couldn’t have been any easier!!! 5 stars! Highly recommend working with Belinda to buy your next vehicle!

I know the car industry like the back of my hand, did it for over 10yrs! I know how it is in and out, I am very picky when I pick cars but I feel really good about my purchase! Thank you Rudy for your good customer service along with your staff who were very nice about having to fix a small detail on my contract that most people wouldn’t understand actually makes a difference! Y’all keep up the good work!

The experience was nice! Brad was very helpful and fast. Gave me all the information I needed and the paperwork process was painless and explained very well. Only have one negative thing to say which is not in the workers but the company for not cleaning/detail their cars. Thanks Brad!!!

The whole team was great but Bradley went above and beyond to accommodate us. Thank you DriveTime Jacksonville Florida your amazing!! I couldn’t have asked for a better car buying experience!! I would recommend y’all time and time again! Y’all rock!!!

Reginald was very helpful and gave options that I would never have thought of. The purchase process was hassle free and presented in a very reasonable way. I appreciate the level of professionalism and making me comfortable with the entire process.

The service was great the manager was very helpful and explained everything to me so I wasn't confused about what I was signing and was very polite. I got to test drive the car before I bought it. The dealership was very nice and everyone was very friendly.

Great speedy process. Timothy ** was great throughout the process. He was very informative. The test drives were great. The paperwork was fast also. With my credit didn't think I would be able to get a good vehicle but they put me in a nice car.

Thank you Charles for helping me get into a new comfortable car. He was very understanding, helpful and negotiable. His services made me comfortable and excited about my new car purchase. He informed me in all the programs that DriveTime offer. I would definitely refer anyone who interested in a new car to go with Charles. Thank you Charles and Drivetime.

Nicholas, Celina, and Joseph were awesome. They were very accommodating, professional, courteous, and went the VERY extra mile to make sure I got the Jeep I really wanted. This car is SOOOO me! A+ Buy with confidence! Don't hesitate to go down and get the car you want, it was truly no hassle.

Jarrod was a great person to work with. He was patient and very respectful. This was the best car buying experience I've ever had and I've purchased 8 vehicles. I definitely will recommend people I know to Drive Time in Conway.

I had a very fast and easy experience leaving with a vehicle and payment that fits all my needs! Very pleased and will definitely recommend a billion times! Friendly people and atmosphere. My children love the new vehicle! They can get in and out easily. There’s more room.

Art & Terrill were amazing. They helped get me into a great car and the process was so quick and easy! The price was very affordable, I loved everything about the whole process, if I could give more than 5 stars I would.

We bought a 2018 Chevrolet Traverse. They advertise that it’s a quick buying experience. Although we had already spent 3-4 hours the evening before providing all of our information. Then the next day we went to Drivetime in Rivergate-Madison Tennessee. We spent another 3-4 hours there. We liked a vehicle at a North Birmingham Alabama location. But we were told the vehicle could not be sent to a dealer closer than that 4-4:30 hour drive from Robertson County TN. So we settled with a vehicle on the lot.

Frederick did an amazing job. He made sure that I was provided with the best vehicle as well as best option. He went above and beyond. I really appreciate his efforts in helping me find my car. With his help I was able to find a vehicle at the best rates.

Service was excellent from start to finish. Starting online, pre-credit check, down payment, info submitted ahead of time all created an exceptional purchasing experience. Our agent met our needs 100% and then some! Looking forward to recommending Drive time to anyone.

Never had a car have vibration in steering wheel when idling in gear and on takeoff. Coming in tomorrow morning to talk to Brad about it. He said I had five days to decide if I want to keep it or not so I’m going to talk to him tomorrow about it.

I can’t God enough for sending me Travis ** and Paola to assist me with my new car. The customer service didn’t help at all. Jeremiah was who I spoke with. Pauola was the one caring enough to call me back. Thank you for your kindness and making it happen. Much success to Travis for a job well done!!

I went to the Dixie Hwy location! Jordan was amazing very friendly and personable! She knew exactly what I wanted! She made finding and purchasing my perfect car an amazingly enjoyable experience! I will definitely be recommending this location to everyone I know that is looking for their dream car!

Was very satisfied with the service, very good experience. Every one was nice, helpful and professional. The sales associate was knowledgeable and explained everything as we go through the process. I will be happy to recommend the dealership to my friends and family.

Had major issues with the car. Called the manager of the New Castle store. He treated me with disdain, talked over me as I tried to explain the situation. The misogynist then mansplained their policy. I wanted to return the car (no garage in the area accepts their warranty insurance). Their policy? You give them a check-they give you the keys. You return the car, they give you a check in 7-10 business days (2 WEEKS!) His explanation? Well then I had to go get the check from my bank! I had to point out that I did not have the car, yet! Another issue: they keep one of the key fobs. So be careful, they have your address AND an extra key to your car!!

3rd vehicle with DriveTime... Easiest way to get a vehicle you been looking for .. Tons of availability, the diff branches work with each other flawlessly. Luis at Kissimmee, FL branch was awesome to work with. You might just be surprised at what you can find.

First time purchasing a car. Although a long process, the staff was pleasant and very helpful. I ended up with a car that I like. Short staffed so please go there with that in mind. Be patient and they will assist you.

I arrived at the dealership in the midst of a winter storm warning with very windy conditions and after about a foot of snow fell to find the dealership closed. The general manager went way above and beyond to make sure the deal happened without any further issues. The general manager was the only staff member in the building and after all paperwork was completed he dug out the vehicle and made the sale happen!

Great Customer Service from Customer Relations to DriveTime Dealer Employees. Not happy with company policy, it does not favor paying customers. If company cost you money they should cover it period. Dealer should have Courtesy Vehicle for their customers in case customer is facing problems which was handed down to me due to the company negligence from day one.

Friendly staff, super great people. They made it easy to buy a vehicle and I love my new ride and the financing was easy. Elijah is a great salesman, was very helpful and professional. The general manager was super nice, they understood what I was looking for and they crunched the numbers to get the payment I wanted. Thank you!!

So I had switched my car for the 3rd time and thank god Beverly and the team was able to assist me and got me the car of my dreams!! I was in and out in no time and the hospitality is amazing! Would strongly recommend a friend or family to you guys! Go for Beverly **. She will make sure you’re straight!

He was so helpful and I had the best experience! I traded in my car for a new car and it turned out better than I could’ve imagined. Joe was so helpful and stayed an hour and a half after closing to help me!

The staff at the Charleston, SC DriveTime was very helpful in providing information without being pushy while I selected my car. They were very busy on two of the three days I visited. But, someone (including the manager) stepped in to help me when my primary agent was busy. I enjoyed the 'low key' atmosphere and 'Team' approach as I am tired of the pressure that I get at most car dealerships.

Everyone was very nice and friendly. Chris helped us through the entire process. Everyone at the NE Columbus location was very helpful. The process took a little longer due to our situation but it was made possible by Chris and his coworkers.

Ross ** was amazing walking me through the steps of purchasing my car. He was friendly, knowledgeable, helpful, and really helped streamline the entire process. I would highly recommend him and Drivetime in Pensacola for your car buying needs. Fair prices, good selection, and the best employees!!

Great customer service. Highly recommend going here. Frank was able to get my monthly payments down and also helped me find the car I want. They have many good vehicles on the lot and they will really work with you.

I needed a car, and my credit is not stellar. I've made mistakes, but I've taken responsibility and am making better choices and meeting my commitments. I applied online and was told I was approved for every car in the lot with NO down payment. It was an unexpected and emergent purchase. I found the car I wanted and was then told I needed 2200.00 as a down payment. This took the wind out of my sails and the joy of the purchase. I settled for a car that wasn't even something I'd looked at. And, on top of that, it was dirty, and I was told they couldn't clean it up before I took it off the lot. If the situation were different, I would not have purchased the car. They should be upfront with details, especially when a representative calls you after your online application is approved.

They made it very simple for me and everything was taken care of same day. You really can make the deal you want online. This is a great dealership to use 100% recommend drive time. It was my first time buying a car and they made it very personable and simple, and they helped me with every little step, including setting up a new insurance policy.

Kobe at DriveTime was very helpful very professional and gave us plenty of options which we love. My wife is fell in love with the car and that we decided to go up on the second time. Thank you Colby. Thank you drive time for all that you've done. We look forward to doing business with you in the future again.

Cody was so good and very quick and explained everything very good to me. He was awesome and also Art was very helpful and very nice to me. I recommend this place to anyone. I flew from Fort Worth because I found this vehicle very well in price and year.

I had a good experience with my purchase of my vehicle, can't complain about no part of the purchase, everything was done to get me into a car. The time it took was longer but no fault of salesperson.

She was professional and helpful. We will be sending people that way. She was working on three of us this day and she still was very productive in getting me a vehicle. I even had to leave and get My granddaughter food and came back and didn’t miss a beat. Thank you so much.

I'm overall pleased with everything. I little bit wish that your paperwork could be a little less. It would also be great if you would give some type of incentive for someone recommending you to Drive Time. But my overall experience everything to me was really great. My salesperson was really really good.

I’m pay 44000 for a 2015 Chevy Malibu which cost 15,000. The sticker price said 17,000. I’ve literally been into brand new cars before which both were totaled. I was trying to humble myself but just going to the used car lot instead of purchasing a brand new one. If they had said this before me paying the down payment I’d change my mind from the start. It seems to be a excellent car though.

I purchased the vehicle for $29000 with $5000 down. When I went to pick the vehicle up a large amount of smoke came from the exhaust when I started it and every time I started it thereafter. I called the next day to let them know. They insisted it was because it was cold outside and perhaps the vehicle had just been sitting. 2 weeks later as me and my kids are driving to a festival the check engine light and low oil pressure light comes on.

Due to lack of communication, the vehicle I wanted was already sold. I had scheduled a test drive on 2/10. I was not told I had to place a deposit on the vehicle. Then to add to my frustration, your email system was not receiving emails sent from my phone to your office with me sitting right there. Hence I was there for several hours, and still had a two hour drive home. I drove from Muncie, Indiana to Fairfield, Ohio to test drive and purchase the vehicle.

We had an excellent experience with Drivetime. It was a huge relief to find a vehicle in the price range we were looking for without the need to haggle down to that price. It took longer than we expected but we were on our way home with our new-to-us vehicle in less than 24 hours. The space was clean, the sales staff extended hospitality to us while we waited. I recommend this business. Jakobe did a good job.

The purchase was quick and easy. The car that got was detailed and professionally cleaned, smelled good inside. The warranty was a peace of mind, was a 2 owner car, No mistakes on the odometer and no car crashes. Was a nice car and center couldn't haven't asked for anything more.

Great place to buy a car! Staff was so friendly, and business transaction went very smooth thanks to Brittany... She really seems to know what she is doing. I would definitely go back in the future. Keep up the good work Brittany!

I worked with Yolanda to get my new vehicle, and she was efficient, fast, and very great to work with. I will return to her specifically next time I need to get a new vehicle. Every employee I saw was smiling, and seemed happy to be there instead of just putting in their time.

The truck I purchased is great, it's sad that according to the dealership they did a full inspection on the truck but didn't mention it was missing the gas cap and it had a bolt stuck in the rear passenger tire that was a slow leak, but put a brand new but to small of a compressor to blow the tire up. It's a pity that they show the vehicles off in that condition. There is no spare tire nor jack to take the tire off for repair.

Jose made this the absolute best car buying experience that we have ever had. We have never experienced an easier car buying experience. Before we knew it we were driving home in our new jeep. And the quality and variety of vehicles they have is very large. We will for come back and we know a couple people that are looking for a vehicle.

I would like to say Emma was a very nice to help my purchase. Thank you so much Emma. ❤️ She was a great listener and she helped me with every question I had. My experience here was amazing and I will be recommending to all my friends and family.

Unfortunately the car I originally bought had an engine issue on my way home. I had it towed back to DriveTime. The salesman, Jay, was a Godsend by helping me with exchanging vehicles. I bought a better SUV that I was happier with, and he made it a smooth transition. Also, Billy, the manager, made a point to approach me and apologize for the inconvenience; that is the definition of professionalism. It wasn't the fault of anyone there, it just happened. It worked out for the better for me and Jay made it happen.

Thanks Rojan & Rosie for your help. I was able to get a nice SUV low miles in mint condition. DriveTime was easy hassle-free and worked out well. Great job guys. Definitely will recommend to friends and family.

My experience with Drivetime was five star. Allen a manager there was extremely helpful. Gave me detailed information and answered all of my questions. Luis was my agent who did the paperwork. He was extremely friendly, extremely fun and extremely informative. I would like to give them both an A plus. I will recommend my friends and I was very well taken care of. Thank you.

So I’m self-employed. I have regular deposit weekly deposits from Walmart and I’m 1099 contract worker. They wouldn’t use my income because they said I was a share ride worker. I’m not a share ride worker. I get steady weekly checks from Walmart for $800 a week. I had eight months worth of income, showing them that my income steady.. Don’t make me any less of a dependable customer than anybody else. I feel like I discriminated against.

From the start to the end everything was quick and easy. I had all documents needed they gave my info to the bank then 30mins later I got a list of cars. I picked a 2021 Malibu and I absolutely love it.

She was very helpful, patient and willing to offer deals. Thanks Kayla for all your help… love you girl. She worked very hard on getting deal and paperworks finished in timely matter. Also she was knowledgeable on SUV I was purchasing and the ones that catch my eye.

Loved working with DriveTime. Our Sales Associate, Dom **, was knowledgeable, patient and kind. We got a car we love, at the price we needed. We visited the store (South Chicago) twice. The first time did not pan out but the second time was the charm. We never felt pressured to make a Choice. And I got to ring a bell. All and all great experience.

I was able to get a car so easily without a bunch of hassle! Really nice staff and super understanding! I was worried about the down payment but was surprised to know how low the down payment is! Would definitely recommend them to anyone looking for a car!

Christopher ** made it easy! No haggling! Chris took time and explained all the documents! Only took 3 hours (spent most of that time getting the insurance binder and proof of insurance)! Nothing but easy and simple without a bunch of hard inquiries on my credit file trying to get financed!

Brittany was amazing, friendly and wonderful to work with. She worked within financial limits and got me into a great vehicle. My roommate and I both loved the ease with which it proceeded. The cleanliness and accuracy of the vehicle was amazing.

Great place, great staff. Very helpful. No pressure. No gimmicks. Customer Experience Guide Austin ** was wonderful, highly recommend for all buyers. Will recommend to friends and family. Will be back for another great shopping experience when it's time to buy another quality vehicle.

We felt so welcomed and they helped so much! They help us even when no one else would. We had gone to 4 other places and they did not seem like they cared but DriveTime care for everyone. I had my whole family there and they welcomed them. Will go back!

They answered all my questions about every vehicle I was interested in. I looked at 3 different vehicles and they patiently pulled the keys and numbers for all of my choices. They did great explaining the warranty package and gap coverage.

The team was great. Garrett was awesome. Thank you DriveTime for your business. You guys are awesome. They had exactly what we and my wife what we wanted. The team was friendly, kind, informative. The best team ever. The team was great.

Friendly and respectful and patient and they went through everything and made sure I understood everything. They also made sure everything on the vehicle work properly. It was the best experience I could ask for. I highly recommend DriveTime to friends and family.

I will start off by saying our dealer, Hugo, was polite and no pressure. Process was very simple, but I was only able to get four stars because there’s a few things I wasn’t real thrilled about. I am a very private person and I asked about tracking devices in the vehicle, and was told they didn’t think there was one until the contract and it clearly stated there was so they knew all along. Secondly, they had made a reduced APR offer that due to an arbitrary expiration date, they would no longer offer. Not like something of that nature really expire so they could’ve offered it they just chose not to.

This is my second purchase with Mr. ** starting in October of 2019, and my first with Mr. **. Those guys are tops. I would return for another purchase in the future. I would recommend them to a friend. They are professional, supportive and business like. And DriveTime offers a dealership-like experience to the used car market. Drive Time Turnersville NJ is Tops!

I had a wonderful experiment, set a Drive Time over the weekend. The representative really really helped me and they were all so patient. I would recommend Drive Time to anybody I would like to thank you because me and my husband really needed another vehicle.

I really like DriveTime’s mission. They help people like me, who had two car accidents in one year that ate up their pockets. Other dealerships are just in it for the sale, but DriveTime wants to make sure you’re able to KEEP your RELIABLE vehicle. Ricky sold me my new car. Although he is still in training, he was very nice and a good listener to those helping him. Looking forward to driving around my new ride and not a lame, shook up rental!

My experience at Drivetime in Nashville, Tn was outstanding. Annabelle made buying and locating the vehicle go great. She was very astute and made paperwork process go smooth. She help me in making sure I had a owner manual before I left. Again Thanks.

All 4 of your employees worked together as a team to get me in the perfect car. They were so patient and helpful. They didn’t rush or pressure me into making any decisions. I spent hours trying to figure things out and they equally spent the same amount of time helping me figure it out. Even with other customers in the establishment, they still made me feel as if I was their only customer! They were amazing!!!

My wife and I found DriveTime through a Google Search. Sam at the South Houston location reached out to me. We worked over the phone and via email since I was coming out of town. When I got to the dealership I was out within an hour. Sam was helpful and very professional.

Great experience didn't take all day like I thought it would. LITERALLY took an hour and 15 minutes salesperson was really good at sealing the deal. Helped me with insurance and setting up payments. Would highly recommend to anyone who is looking for a car.

Nick was the BEST!!! Very friendly!!! And had A LOT of patience with us!!! Would definitely go back to Drive Time!!! The whole staff was great!!! Had a problem with the first car and they had no problem helping us get into a different car!!!

Great people, helpful, walked me through what each warranty did, walked me through the car, let me go for a test drive on my own, very helpful with any questions I had. Great guy to do business with, car was lovely, car smelt nice! Rides smooth easily to speed it in plenty of power! I had a great time at Drivetime!

Jason was excellent in helping us choose a car. He explained everything well. He was very accommodating and friendly and we are please with his service. When we chose a car he did excellent in showing us all paperwork and walk a round of car to show us everything.

This was a great experience. l will say it wasn't as bad as l thought got the vehicle l went for. The sales team was very nice. l was very happy my down was less than l thought for the car l wanted so I'm happy....very happy. The next time someone ask me about where to get a car Drivetime is the place.

This is the second vehicle I’ve purchased from DriveTime in the last 12 months. The experience gets better each time. Thank you for the easy financing process, the knowledgeable staff, welcoming environment, good selection to choice from, and fair pricing. In all I would be happy to do business with DT again. Furthermore I would recommend Dt to friends and family.

This is the 2nd car I have purchased at DriveTime. I had a great experience! The manager Jerell was great! I love the car! It’s beautiful! I was a little worried when I got home. My cell phone notified me of an unknown apple AirTag in the car tracking me! I have seen a lot of scary things about this on the news. I called the dealership and they offered for me to bring the car back and they would try to find it. Thankfully we were able to find it after a day of constant alerts that we were being tracked. Other than that, my experience was great! I can breathe easy knowing we found it!

Anthony was great! Very nice and patient. He answered every question I had, made sure I left with all of my paperwork and his contact information in case I had any troubles and got me in the car I wanted! Thanks Anthony!

This car has been a lemon since we got it. They it's leaked oil nonstop since getting the car. I've replaced the window motor several times and I've had the car less than 2 years if that. Now I'm stranded needing to replace the starter. Guess who still has to pay these car payments? Over 500 a month. For nothing.

I came in with my fiancé last night to purchase a car. I was greeted by Sasha and the salesman was Josh. They were both so pleasant and helpful! They turned a bad situation into a positive! The entire staff was courteous and friendly!

I was just looking at vehicles online and did not think I was in a position to make a purchase. The team called me within hours and advised that I had been approved. From that, the no haggle, straightforward process left me with a positive experience.

I started my process with Ashley who was wonderful in providing me with the information that I need. She submitted all paperwork due to issues with my identity. Upon arrival Ashley was busy and Clay helped me choose the vehicle for me. Clay made it fun and exciting. We got the car for me all while laughing and joking. This was the most relaxed car buying experience I had in a long time. GO SEE CLAY OR ASHLEY!!!!

I asked dealer about oil change and they said it was changed but I had it looked at after purchase and mechanic said it looks like it hasn’t been changed in a while and way overdue, oil was pitch black and filthy.

Fresh out of training my sales rep Myranda was absolutely amazing. Not only was she one of the two sales associates on duty other than the manager. She was actually the only one dealing with multiple clients at one time. It was amazing to see her work at least for desks and never come back to my desk talking about someone else's situation. She knew right where we left off each time. She was down to earth pleasant friendly. What's the sale was nearly final she got the manager over... Of course he had to finalize everything and Martin got me out the door. It was a very pleasant car buying experience although it did kind of take a while from 11:30-2:20 but I didn't complain a bit because it was a great vibe and the energy was nice. You can tell she was doing the best she could being short staff and literally a beginner. I would definitely recommend asking for Myranda.

Don’t even know where to begin. Was greeted as we walked in the door. Didn’t take us long to find what we wanted. The staff was amazing, made us feel comfortable, and the whole process was smooth. Now as far as my sales rep I highly recommended Omar **. He was awesome, funny and knowledgeable. Honestly I would recommend any of their staff. No one was ever rude or pushed us into something we did not want. Thank you so much Omar and Drivetime. I will definitely be back for any of my future car purchases.

Marcus was a very friendly and professional salesperson. He was very competent and helpful. I would recommend Marcus as a sales agent to anyone. Our car was very clean on the inside and on the outside. Also, after I entered DriveTime after making an appointment online, I was directed to Marcus and pleasantly greeted immediately.

Just understand they deal with those with few options because they understand they are easy prey. Your down payment WILL increase before you take delivery and then after having taken delivery within 24 hours a "MANAGER" Will contact you saying he sees an issue after he looked it over and your terms WILL skyrocket. Seen it too many times to not be trained that way.