DriveTime Reviews

The customer service in my experience was excellent but the cars at both locations are very ** but the customer service at both locations is excellent. Staff at both locations were very nice and very patient. Took the time to make sure I found what I really liked and did not complain and it is very hot out here in Las Vegas so I thank both locations' Staffing for being very patient with me.

Rebekah was extremely helpful and patient with me. It took a little bit to get insurance and she didn’t make me feel rushed at all. She went over everything expected and got me into something my first visit! She’s very friendly and I would come back when I need to upgrade to a different ride.

The guides were all great, and Mena was excellent. Made everything really easy. Top-notch service. Very knowledgeable and was able to answer all my questions and had everything in order. Didn't sit around waiting all day. I highly recommend. The car was clean and everything went great. Everyone was friendly and made the process of buying the car very simple.

Such a pleasant guy to work with on my son getting his vehicle. Thanks so much for your help, honesty and understanding with our situation. The knowledge of the process and the craziness of our situation was enough to make anyone frustrated but you stayed on task and assisted us with the process.

I am keeping my word to Ms. Sophia ** an employee at Drive time who asked me to give a review so I am; going to say thanks once again. It was a Central air-conditioning experience with sales Reps. who knew how to try and keep their Customers spirits up while explaining what opportunities they could offer or options just in case something came up that delayed them. So I say Thank you from.

My experience was excellent customer service was great. It was no waiting time. I got serve soon as I arrived. I choose the car I wanted and the experience was great. I would recommend family and friends to purchase from Drivetime. Overall the customer service was excellent and the store was very Clean.

Very disappointed in the vehicle I purchased. Some of the features were obsolete and no longer supported by current SYNC software. Am going to return it and look for another. Luckily there is a return policy. Laura is an Excellent salesperson—this is the 3rd car I’ve purchased from her at DriveTime.

Everyone was very helpful with the replacement of one car with another one. The wait time was extremely long even though I had been approved for the previous car that was not working. The car that was not working was returned and we were able to find another car that was purchased in place of the first car.

Since the first time that Ramon text me. He made my experience personalized and it was a very friendly and smooth process. I will recommend DriveTime in West Colonial to my families and friends. Ramon made it all more easy and Jan as well. They made it all possible. I love my new car.

Jason was very helpful and professional. Great experience explained everything. Even though they were busy I felt like I had his undivided attention during my purchase. I would recommend anyone having credit issues to visit Drivetime. I got my vehicle the same day.

Although there were major issues with this vehicle that has required it to be in repair for over a week now, Lucierne the manager at the Kissimmee location was incredibly helpful and kind while we were figuring the mess out. Still not happy that I am expected to pay for the time that the car is in repair but your staff was great.

Jan was GREAT. Spoke to him about wanting to purchase a small SUV but because I travel for work, I would be out of town for 2 weeks on an assignment. Well that assignment was extended a week. Then my flight home was delayed due to the weather. Kan stayed in contact with me and I was able to purchase a beautiful Mitsubishi Outlander. Once I arrived I was given a warm welcome and we had a lot of laughs. Ramon assisted Jan and explained everything in great detail and even asked me if I understood before moving on to the next item. I really enjoyed this experience. Great guys.

I initially started my car purchase two weeks ago at the DriveTime Marietta location. I was told that I had to return in two weeks because I needed some additional documents. I was able to return, but ended up going to the Union City location because it was closer to where I was at the moment, I called and spoke to Tia. She told me to upload my documents. I did and she returned my phone call and told me to come on in so that she could see if she could help me out so I did. When I got there I was greeted by Ms. **. She did an amazing job. They were able to verify all my documents and get me in the vehicle that I asked for. It was a very painless process.

Low pressure, hands on service made it easy and gave us options and explained everything well. Edwin ** was very nice, patient and accommodating and was able to answer all my questions and added valuable information I did not ask for. I had an issue with my first car and they switched it out within the initial 5 days with no questions asked. Very refreshing experience.

Summing my experience up in one word is easy, “perfect”. Everything about my experience went smooth as glass and was handled phenomenally by both Micheal and John. I was in and out quickly, everyone was personable. Perfect experience. Anyone looking to purchase a vehicle should absolutely consider DriveTime OKC. I will recommend anyone and everyone to your location.

The salespeople were not leeching over us. We test drove SUVS and the actual purchase was the quickest we ever experienced. Our salesperson was thorough and very knowledgeable with the numbers. I will definitely be back to purchase another vehicle soon!! I also will recommend ALL my family members to Drivetime. Thank you!!

I purchased my very first car on June 17, 2023, at Drive Time. I had a great experience with Drive Time. From the time I walked in to the time I got My Keys to my “New Car”. Great customer service, they answered all my questions, also explained to me anything I didn’t understand. Thank you Drive Time.

Marcel ** was very courteous and very helpful in my car process. The Jacksonville team was exceptional and friendly. They worked hard and made me feel comfortable. I would recommend anyone to purchase a car from them. I am just excited about my new car. They have a very easy approval process and you don’t have to sit the typical 4 plus hours to purchase a car.

I went to the Drive time in Cincinnati and was able to purchase essentially a new vehicle. Daniel made the whole process easy and had such a friendly personality! I have already recommended a few people to go there. I may also mention I'd been looking for about six weeks and was anxious because this was the first one I actually wanted to go test drive... He made it easy!

I highly recommend Drivetime. My experience was five star. Alan and Zane made me feel super special. I was in and out in less than an hour. No hassle whatsoever. Paperwork was all automated. You guys are the BOMB! Thank you so very much. If you truly need a newer vehicle with low miles, call Alan or Zane. LA **

Highly recommended, fast friendly service, all questions answered, no issues at all. Process was really fast, certainly will look to shop again in the future. Great selection, no hidden secrets about vehicles. Online process helps expedite services. Less down than other financial companies. Very honest, not like some, that give you limited information on financing and the vehicle.

I wasn’t sure if I was able to get a vehicle at DriveTime, as I was walking up to the doors I have met an employee there named Mike. He made me feel welcome and appreciated, and very confident that I can leave with a vehicle today. Little did you know, I did! I’m very happy with the service. He knows how to multitask between me and another who is also getting a vehicle. Great job, Mike! Gave me a great wonderful experience my first time with drivetime.

Drivetime Eastpointe management sales team, were great to work with. Very knowledgeable and very courteous. Process was real smooth, no pressure sales. We stayed in contact until we was able to complete the deal. My overall experience exceeded my expectation. We was able to get the vehicle that we desired have.

Jan and Jonathan made the process so simple. I’d been shopping around for about two months on the web and stopped in to see Jan. I wasn’t ready at that point but came back about a month or so later and was able to pick out a car I am so happy about and they got me out of a car I absolutely hated and gave me top value as a trade in! Thank you guys

Frederick was my sales person and he was great. I will tell people about him and how he treated us—very kind, patient informative, knowledgeable and helpful. Even the manager Janet was at our disposal, just a nice atmosphere. The only negative I found is that the cars were not cleaned and smelled of cigarette smoke. I ask another one of my friends who purchased a vehicle from another DriveTime dealership and she said her car was not cleaned and needed cleaning as it smelled as well.

At the Pelham Alabama location, our sales rep Shelby was beyond fantastic. This is the first automobile that I have purchased since almost everything has gone paperless. Shelby knew how to navigate through the foreign digital information without a problem. It didn't take any longer than any other time that I have purchased a automobile. She was extremely friendly, and informative. She treated us like friends instead of just customers. I would highly recommend her wherever she was working.

My Drivetime experience was amazing. I appreciate all the preparation and attention to detail. I was in and out in no time. Everything went smoothly. Everyone was very helpful. I felt comfortable and heard even though I'm a woman. Some dealers don't treat women as nicely as Drivetime did. I would definitely recommend Drivetime to a friend.

Cash was very friendly and down to earth. Made buying my car feel easy. First time buying a car by myself. Will admit was scared when I first went in. Have already told friends about Cash and Drive Time. Hopefully he will get more sales.

Excelente. Very friendly and social and helpful. Teach you step by step everything. Forgot the employee name but he was fun to speak with. I will finally recommended any time. I'm very happy with the purchase of my New car and I'll get my next car there again.

Great customer service from Priscilla at Covington Pike, no long way just perfect service. We need more reps like her. GREAT JOB PRISCILLA!!!! Keep doing what you do. Can y’all please get more clone her great job. She knows cars. Very polite, helpful, friendly, paperwork accurate and quick. Thanks DriveTime!!!!

Was a very friendly staff and process was really fast. Robert ** was great to deal with and explained everything to me. They will forever have my business when I am purchasing a used car. So thankful to all the staff from start to finish and also the follow up the next day.

The car I bought cost me over $6600 in engine repairs in less than a year of ownership. The car was obviously maintained only well enough to get through the test drive and initial few months, then everything started going wrong with the engine. And the SilverRock warranty they sold me for $3500? Completely worthless. They wouldn't pay a dime. DriveTime customer service? They had my money, and couldn't have cared less. Scam!

The salesperson Mr. Donnie **. Is a great representative of your company. I believe that this may have been the greatest buying experience that I have had. Especially since I've been a Widower. All I can say about your company is positive and to say keep the work going in that direction. May God Bless your company.

Rob at Drive time Indy west gave me by far the best sales experience for a car. Very patient, very helpful. I wasn't fully satisfied with my first choice vehicle and that was all on me, but with drive time's 5 day/300 mile return guarantee, Rob helped me get into a car that I really like and can afford! Thank you drive time and thank you Rob!

So I must say, I had one of the best car-buying experiences of my life. Alex was very friendly and professional and helpful. The dealership was very clean and all the staff were nice. There was a very good selection of cars. Was very impressed with the whole process. A+ I will definitely recommend Bradenton DriveTime. Alex thanks again for all your help.

Toxic, greed and unprofessionalism!! Is the tactics they use to sell inventory and if you have a complaint, Per the “clients complaint department” once they get the facts of the issue you will no longer hear anything about your complaint, they handle it in house. AND the only way to see a resolution is to do business with another one of their locations!! Like really? They wanna record you but don’t want you to record them, they condone the unprofessional and greed tactics their staff use to sell they inventory. Do Not Waste Your Time and Money With This Unprofessional Toxic Company!!!

I’m enjoying having a car that can get me home and work with no issues. My salesman was great. He helped me with everything that I need to know. The salesman also found a car for me. He was also very courteous. Thank you.

Thank you to Kalani for the wonderful experience. It was simple fast and easy. I called ahead and had the vehicle I wanted pulled up and ready for test drive and inspection. It was clean and ready to go. The man signed the paperwork to get it done. Really great experience.

I love my customer service representative Mrs ** from the Winchester location. She was wonderful her personality her business manner and friendliness was the most. She help me with something I love and can afford. I'm already sending friends to Drive Time

I’m very happy to work with DriveTime, specifically with Sasha in Torrance, he’s a very kind and friendly person, I recommend to everybody when you decided to buy a car from DriveTime, just ask for Sasha in Torrance office.

Absolutely I’ve already recommended someone to come Deundre **. The service was absolutely impeccable. Mr. ** was very patient and kind during our visit. We had to bring the first car back. Because my daughter didn’t like it. Even that swap out worked out well.

I was searching online for vehicles and came across DriveTime by accident. I input my info, thinking that I was filling indo out for financing. Well turns out I had filled out an application to pre qualify for Drive Time. I cannot tell you how thankful I am that it turned out this way. Within minutes, I received a welcome call and asked if I had any questions as to what the process was. I said yes and the sweet lady advised me of everything I had a question for. So, at this point, she transfers me to the GM Josh and from then on, I knew that I wanted to purchase from Drive Time. The professionalism, courtesy, kindness, diligence, effort, and efficiency of the ENTIRE staff at this location was something that was really above and beyond.

This was the smoothest process of buying a car I’ve ever had. It took a little longer than expected but being short staffed I understand. Kayla was patient going over Everything with me and letting me compare different cars to find the best option for me. I highly recommend.

Went into Drivetime to look at vehicle options and my wife and I were met by Miguel ** who was a very very nice guy. After speaking with Miguel for a few moments we went inside to see what options were available to us, we browsed the selection at hand and made a choice on a 2016 Hyundai Elantra GT which we are very pleased with. Thanks to Miguel ** we had a great experience and will definitely be repeat customers and definitely tell our friends about Drivetime and Miguel ** who was a wonderful representative for your company.

I started my shopping online and I liked that I was able to get my down payment and monthly payment before I came to the dealership door a test drive. I made a short list of vehicles I was interested in across two different locations. Both stores were very helpful. The sales people were informative and easy going.

This was a very easy process that I did online. The representatives were very friendly and were willing to address any concern or question I had. I drove my new car off of the lot the same day I went in. Thank you Drive Time.

We had a rocky beginning, but in the end I'm happy enough! The entire team was amazing and did what they could! Katie and Kayla both absolutely rocked! The car runs great and they were amazing about getting me into something to fit my family of six and fit my budget!

Cannot be happier than my experience with Arianna and Bill at NE Nashville location!! They were knowledgeable and friendly and made car buying very easy. Would recommend to anyone to try them. I will be a repeat customer with them for sure.

Steve was absolutely by far the best. He made buying my first car the best experience ever and he was very thorough. I'd recommend him personally every time and I looove my car. She was waiting for me on the lot as soon as I got there.

Malcolm was very friendly and polite. From the first beginning of the sale to the end he helped me. Sent me new vehicles they had gotten in and made the process fast and easy. I was looking for a vehicle bigger than the one I have. And Malcolm did a great job helping me find the perfect vehicle. Overall great customer service.

Went thru three cars that had mechanical problem. Salemen don't need to sale lemon. No one checks this vehicles for issue. Will not go there again. Drive Time need to have cars check before making a sale. All the cars are big lemon. Customer service didn't want to fix no issue with none of the cars I like. Very disappointed there

This was the second vehicle I've gotten from Drivetime. Alan made it even easier to get through the process than it was the first time, and that went exceptionally smooth as well. No pressure to buy, just let me look at and test drive the vehicle of my choice. He even got me a 1% reduction on my interest rate which equated to an $800 savings.

From the moment I walked in the door, I felt special and important. Jennifer was a blessing and she turned me over to Tony for further assistance. Tony knew his cars very well and was greatly concerned about getting me in the car with the best fit for me and my family. While the 1st vehicle was good, it was not exactly what I was looking for although it fit all my family needs. A few days later, there it was, the car that satisfied my every need AND want! Not only were my family's need met, but I also got class, beauty and style to compliment our request. Tony is a special representative who works with the customer's best interests in mind. Tony created the perfect marriage between me and my car! I greatly appreciate the AWESOME Team at the Cassat Ave location. Thank you TEAM...You were truly a blessing to me!

I was out looking at and test driving cars at a few of your locations. The one that’s sitting with me is the Colorado Springs Location. There is a Golf on their lot with only 9,000 miles on it. I had been very curious to see what the deal was with her. She was a bit more than I had wanted originally to spend. However she is more of what I originally set out to purchase. After a quick once over I easily spotted a big repair that had been done in a rather shoddy way. Once I realized that I went to the sales rep and showed him and asked him how they planned to handle the situation. He said since there wasn’t ever any accident reported during the previous ownership. This being the case he wasn’t able to bring the price down.

I was in the market for a new car and decided to give DriveTime a chance and I’m glad I did. The whole buying process went by so quickly. Everyone was very professional and answered all my questions. I highly recommend DriveTime if you’re looking to buy a new car.

Rodney and Leon went above and beyond with helping me purchase my daughter her first vehicle. It wasn’t like a typical car shopping experience where they just want the sale, they listened to what I wanted and made sure I had all facts even the bad ones with certain vehicles. Their honesty made me feel confident with my purchase.

Allison was very up front with me and she made the process so easy. My son is loving his vehicle!!! She gave me several cars to choose from that’s in my budget. I made a appointment and soon as I walked in someone greeted me.

Service quick and accurate. The service reps were nice, took me through the process like a walk around car, let me test drive and explain everything on and in contract. I would recommend people to Drivetime. I look forward to your experience with Drivetime, with giving God his praises first. Thank you.

It was stress free and Sam did a great job! It was simple as abc. I highly recommend Drivetime and the buying experience. Sam was amazing and hung in there to help me buy a nice vehicle that fit my budget. Thank you! It meant a lot to me.

I got my car from the Sanford location and all the employees there were extremely helpful and kind. They all pitched in to make sure the paperwork went through, the numbers were right etc. I was there 5 hours and they worked nonstop to make sure I could buy the car that day. Great experience!

Salesman Issac ** was great to work with! He stayed late and missed family time and got the deal done. He was very fair. Thank you so much for your help getting me in my car. I appreciate it. I will totally enjoy it.

My car buying experience with DriveTime was very positive. The environment was friendly and welcoming. I went in to upgrade my car that I had purchased from DriveTime 3 years earlier. Jason was my salesperson in the west Chicago area. Jason listened to want I was looking for in a vehicle that would fit my current financial needs he, was able to upgrade my vehicle with no money down. The process was fast easy, and pleasant. I was able to drive away in a beautiful car with low mileage and a monthly car payment that I can comfortably fit into my budget. I give my car buying experience with Jason from DriveTime 5 stars.

Incredibly helpful and friendly service. The process was faster than I imagined it would be. Was able to get a good feel for the car before I came to the decision to buy. I'm enjoying my new car so far!

I wish I had enough time and space to share the type of review I would like, just so people understood the type of difference the employees at Drive Time made in my life in a matter of a day. I went a year without a car after giving mine up for a divorce to lose the last bit of connection with the ex, followed by bankruptcy with nothing but Murphy’s Law trailing me the entire way.

Lynn, Roderick, and Sabrina were all excellent and extremely helpful. I had an enjoyable time and never felt pressured to make a purchase. Everyone listened to what my concerns were and made sure that they were addressed. I would gladly go back to purchase another vehicle.

Lyndsey was my salesman was great, she gave me the best advice and she was very knowledgeable. I would recommend her to my friends. They work with me and I purchase the truck I wanted anyway. The truck was clean and service, I was very please with the truck. The price was decent and the finance was not hard at all. They did exactly what they said.. I was able to do most of my paperwork online and I just had to have my money and insurance.

I would definitely recommend a friend to Drive time. The experience was very good and Anthony at the Williamstown Nj was very helpful, I would go back and buy from them again. Great great customer service and will recommend this place to all my family and friends.

I was very pleased how the staff helped me with getting my car and insurance. The team on Jefferson in Newport News, VA was amazing. Agent Nicholas and his Manager U would refer anyone to Drive Time. Thank you Drive Time!

The purchase process was stressful. I had 3 different sales personnel involved in their purchase process. The vehicles exterior appeared clean. But door jams, hood and trunk body molds inside were filthy. two tire rims were damaged and their personnel would not address and help in repair. Said, they meet our standard. They appear to have no concern with total customer satisfaction. Interior has an odor. The car should have had a detailed cleaning. I will have it done.

Jay was very friendly and transparent through the whole process. I would definitely refer my friends and family to work with him. Love the car but 3 days after purchasing the vehicle I’m had issue with the master cylinder and now passenger window not working.

I had a great experience with Richard at Drive Time, he made it simple and easy & helped work with me for a affordable car payment. I was out within 2 hours. I suggest going here to get your future car!

They made my experience so seamless. I was amazed with my credit score that I was approved and with only a $2,000 down payment. I highly recommend the Sacramento Drive Time office. Thank you everyone for the red carpet service.

I had a great experience. I already knew what my terms were, and when I got there they pulled my file up. Everything was already there. I went on a test drive, and fell in love with the Santa Fe I purchased. It was super easy, and Brandon was great! I highly recommend Drive Time!

We purchased a 2013 Ford Escape at the Brandon, FL location. Matthew ** was our sales rep. From start to finish, he was great. He made the whole experience a breeze. He is very courteous, and efficient. I would recommend him highly for anyone looking to find a great used car.

Had a great experience in a trying time. Worked with me even though my credit isn’t so great. Needed a car and got me one the same day. Very relaxing environment, made to feel comfortable, and helped me set up an app on my phone. Great customer service.

My salesmen was great, got me taken care of quickly, answered all my questions etc. Only gripe I have was when I called I told them I didn't want to waste my time going to the dealership if we couldn't make a deal so they ran my credit, got all my numbers together and called me back to let me know we were good and that my payment was going to be 471. Got to the dealership the next day, started signing paperwork and it jumped up (I don't remember the exact amount). When I said something the salesman said that all he does is print out what's in the computer but he said he would print it out again and see if any thing changed... Well the numbers went down but not as low as what I was quoted over the phone. That was my only complaint. The truck was nice, the salesman was great. I was in and out quickly.

Took 2 1/2 weeks to get vehicle prepared for sale when safety issue was noted at time of sale. Very little to no communication with me with status updates. Salespersons appeared disinterested about urgency of sale. Vehicle is great. If my credit was a Li'l better and if I was getting the $2000 I would have purchased elsewhere.

Working with Sidney @ the Union City location, Dorothy (Shay) & Will at the Stn Mtn location & Traci at the Marietta store was an easy, swift and painless experience. All were extremely professional as well as courteous. I would recommend DT to all my friends, colleagues and family.

The car was what I was looking for but I have a problem with people who lie and tell you what you want to hear to sell you a car. I paid over 25k for a car and I never heard of a place that does not clean or detail a car for their customers. The sales rep told me he would see what he could do but when I arrived to complete my paperwork the car was still sitting there dirty and when I asked why the car was not clean and if I could get a detail, the sales rep told me that unfortunately they don't do details or clean the cars, so why the heck would you tell someone that you would see what you could do and why would you not clean a car for a customer who forks out over 25k for a used car!!

Clay was a big help and they were very accommodating, I was very picky and test drove multiple vehicles looking for the one I wanted. They made sure I was able to drive any one I wanted even after I asked to see the same one more than once to compare 2 vehicles.

Staff was great! Very nice and helpful. Disappointed I didn’t get the car I came for but staff made for a good experience. April, Aeril and Chris were great at customer service. Would recommend to family and friends. Thank you DriveTime Chattanooga!

Wow? Thank you for your help. I really needed a car and you guys came through, will never forget you and hopefully it will not be my last purchase with you through Bridgecrest Financial, a shout out to them for providing the ability to make this happen.

I would’ve given 5 stars, but at the end of purchasing the vehicle I am stuck with making biweekly payments instead of monthly payments. With the vehicle I picked it wasn’t explained that I would have to make biweekly payments otherwise I would’ve selected another vehicle. I had so much trouble finding car insurance for the car, so when I was told about the payments I couldn’t just pick another vehicle. I didn’t have a choice but to keep the vehicle and I didn’t like that feeling. I should’ve stuck with the guy I originally spoke with. At least he was more knowledgeable than the guy I worked with.

Yanira was amazing and made the experience fast and easy to get through. The downside is that I had a 2pm appointment and was not seen until almost 3pm. There wasn’t much communication about when I would be seen either. But that is not Yanira's fault. She was great.

I recently purchased a 2017 Honda Pilot at the Drivetime Plano location, Cash ** was my salesman and made the entire process simple and pain free, if you are rebuilding your credit or building it for the first time. DriveTime is the place for you.

The customer service from every employee was outstanding - some of the most pleasant people I’ve been around in a long time. Each and every one of them was friendly, and offered assistance in one way or another. The general manager was exceptionally attentive and helpful while the rest of the staff was obviously very busy. Everyone was exceptionally friendly, personable and professional all at the same time. I was very impressed and my experience was great. I would definitely recommend Drive Time, specifically the El Cajon location to others.

I would like to say that my experience was absolutely amazing. Mervin ** was very helpful getting me the right car. He went above and beyond his call of duty. He even help me get a great and affordable car insurance. Kudos...Mervin for all you do day in and day out. Thank you.

Jamal was dope. Experience was decent. After talking on the phone and asking specifically what they needed me to bring I hate that I had to make 2 trips up there. That pissed me off. But I left in a great vehicle so hey.

The entire team at DriveTime Plano was wonderful. We needed a new vehicle for our growing family but were really dreading the car buying process, luckily DriveTime made everything so easy and painless! Thank you DriveTime! We will definitely recommend to all of our friends and family.

Great service. I had a new hire and you would think of an okay service. Needless to say everything was handle perfect and timely. They listened to every detail of what needs were and match those needs. Great job I will be looking forward for my next purchase within the next couple of years. Service time cut in half and they make you not want to go to an major dealership.

Josh was very good and not pushing me in my buy. Josh was very good at answering my questions. I will return when it's time for another ride and hopefully Josh is still there because that's who I would like to deal with.

I must say that I never received such great customer service. Anthony ** was very attentive, knowledgeable and honest about my purchase. He answered all my questions and concerns and was very polite. Everyone was very friendly and made me feel very comfortable. I would highly recommend DriveTime in Williamstown NJ to all my friends & family.

Good customer service. But could speed up paperwork. Love my new ride. Wish they had more trucks to choose from. And hoped that they would go back to transferring vehicles from one location to another. Have a drink machine and snack machine for the long rate.

Danny & Tuy & Edgar were all awesome. You guys have came along way from years ago. The process was easy straightforward without any hidden fees or sales pressure. Made my car buying experience a pleasure! I love my new 2020 Kia Optima!

Tre ** at the North Phoenix location was the best! He made the process smooth and easy for us. It was so nice to trade in my old car for something bigger and better, we love it! I highly recommend coming here looking for a used vehicle.

Great customer service, great deals. I was explained everything in great details. The salesman Lance was very descriptive about the Ford Fusion. He went over everything about the car. I'm new to hybrids and he told me the benefits to driving a hybrid.

Jonas and Benjamin were amazing!! Although I had A LOT of questions due to a previous car purchase situation, they were able to answer every single one of them!! My purchase was quick and seamless!! I will definitely purchase from them again!!

Overall experience was good. Salesman Matt was friendly. They got me out of there in a 2 hours. I do appreciate and value drivetime because when others said no. They said yes with little down payment. The only negative part and reason I’m giving 4/5 is because I feel like they should detail the vehicle. Add some gas if it’s empty. I know I’m not the only one because they did it to my dad. So I hope they really take this in to consideration and start washing and cleaning the cars.

This was the most simple process and and I am so thankful to Matt ** for all of his help. The process was wonderful. Also to Linny ** for her assistance as well. Thank you Drivetime for staff like them.`

Richard ** was amazing and made the sale easy and understanding. He had a positive attitude the entire time as well as he was very informative along the journey. I will recommend Richard to everyone I know that is looking to buy a vehicle.

Our experience with Drive Time sales member Lelitza “La La” Depeau was great from start to finish! She made us feel comfortable and confident that we made the right decision for our vehicle needs. She assured me that our needs would be fulfilled and everything I asked for she provided.

Definitely a great team here at Montclair, they’ll work with you and help you make the process more convenient. Specifically Jay worked until 11-12pm to make sure I didn’t leave empty handed. Patient and professional, very nice team at Montclair!

Maggie from DriveTime was such a big help in getting me a vehicle when other places kept giving me the run around. Down deposit was within my budget and so was the car payments. I will continue to go to them for all my vehicle purchasing needs.

Sorry but we had a bad experience, I had to find a ride to drive 2 hours to get truck, a dealership would of found someone to get it for me. Interest too high, had wrong battery in truck, they put a car battery in it. Also was told downpayment was 1200, then they jacked it to 2,000. And just wasn't experience I hoped for. Returning truck.

The salesman was very polite, insightful, and very thorough with helping me choose the right car for the right price! The other staff was also very inviting and polite as well. I will definitely highly recommend this dealership! Thank you.

I hate that I can't remember the gentleman's name who helped me but he was amazing!. He gave me my options and explained everything thoroughly, I was in and out with my new car in a few hours!!! I went to the location on Covington Pike!.

I was so pleased with the customer service and the friendliest staff. This is my first vehicle and when I tell you, Dell took his time to make my car by experience just perfect. He made sure I got what I wanted and what I needed and educated me every step of the way, we need more people like Dell in the world as well as the other employees because they make hate you it such a great place and just a great buying experience.

The staff was very friendly, especially Alysa and Jonathan. They went over everything so I understand. I felt like we known each other for long time and treated me like family. I truly recommend anyone to them ❤. They get 10 stars from me. Thank y'all.

If you are looking for something reliable or durable. Then avoid Drive time at all costs. I have been living in car buyers Hell for the past year due to multiple failed attempts at trying to get DriveTime to fix their wrongs. My vehicle may look pretty on the outside, or at least from what you can see. Although truthfully, there’s nothing beautiful about it. The whole undercarriage of the vehicle is completely rusted out. To the point that it is like pulling teeth to find a mechanic to touch it, or let alone, put it on one of their racks. You know it’s something when Jeep says the vehicle should have been auctioned for parts. You know what DriveTime's response to them “Jeep,” and the previous mechanics, Precision Auto Tune, Precision Auto Care, AutoZone and multiple Firestones was? Repairs Denied or She reported this last year and we denied repairs.

Very kind, helpful and attentive. Quee and Mike both were more than helpful with this process and a I really appreciate their patience working with me being a new time buyer. Would love to do more business with this company in the future but only if I get to work with one of these two Goldwater staff members.

My husband and I recently purchased a Volkswagen from Jay and he was very warm and welcoming. He joked a lot with us and made the whole experience amazing. I will always get my cars from DriveTime. He was very transparent and informative about all the cars they had. He was also very patient while my husband and I picked out a car.

My salesperson was very knowledgeable and helpful. With a personable personality. GREAT! I will give a recommendation to my friends and colleagues about experience. I have to say that you have a wonderful employee at Drivetime in Union City GA. Beverly ** Much Love Sister.

I have a deal with three or 4 Dealership. Our DriveTime. This one in Georgia was one of the best I’ve ever had the privilege of the women’s what I would definitely go back there. On your 3 1/2 hour was going at 3 1/2. I was coming back to Knoxville Tennessee, and I would do it again because of the service in the selection that they Have. They went beyond.

Been every where trying get second chance to be and good car again. Drive Time made that possible for me and my family. I will be referring friends and family. They explain stuff so well. Also help me set up app too for me track my car!!!

Kendall was great and the whole experience was seamless from start to finish. They were very flexible and catered to my schedule and what I could do. Communication throughout allowed this to be the case. Shout out to Aaron and Teneka as well!

I didn't or wasn't able to choose my on payment like the advertisement said. Devon was friendly and nice. It was 2 other gentleman. I forgot their names but very helpful. I'm very happy with the amount they gave me for a trade in.

This was probably the easiest car buying experience I had. I was able to look at all my options and narrow down to what I was looking for. Laura ** did a great job helping me look for something that fit my vehicle.

It was my first time buying a car from a dealer. They were able to get me approved with no problems and $0 down for a 2021 Toyota Corolla. Customer Service was amazing. Everyone there is so nice and genuinely happy to help you. This place is such a vibe! I was helped by Jeff who was training but very knowledgeable and willing to answer all my questions. Whenever he wasn't sure he would ask and everyone was glad to help out. Thank you Drive Time on East Las Vegas. 10/10 recommend!

BUYERS BEWARE. Don’t I repeat DON'T buy from Drivetime. They get you with the fine print and what you sign on the loan application. They are a horrible company to buy a car at. They can demand you to provide documentation at any point and only give you 24 hrs to do so. Or they make you return the vehicle, but they put it as repo on you as you’re at fault. Then when they refund you your down payment you have to pay $1 for every mile if it’s sales for enough at auto auction. Then they say you owe the rest. They don’t call. They email about the needed documents. They don’t try and help at all. I’m pretty sure they are scamming people like this daily. Management doesn’t help nor care. So $1400 down the drain along with whatever more they say I owe after it auction off. For a car I had 11 days.

After searching Drivetime for a car…I found one in Nashville, TN…I live in Cincinnati, Ohio. I reached out to the TN location and spoke with Justin who was helpful and dedicated to making sure my 4 hour drive was worthwhile. He returned my inquiry calls and answered all questions. I don’t like car shopping but this experience was gratifying.

Outstanding customer service. Cam and John were very easy to deal with and extremely helpful. They made sure we got the right car at the right price. Truly the easiest car buying experience I've ever had. I will be coming back for my next car purchase.

There is not much that I despise more than trying to buy a car. I have not had any good experiences doing so. I went to buy a vehicle one time and was at the dealership for over 8 hours. This experience was so much better. I provided all my information, which was reviewed prior to going to the dealership. I was given a choice of any vehicle on the lot and told what my down payment would be for each vehicle. I went to the dealership, picked out the vehicle, test drove it and signed all paperwork, all within 1.5 hours. Easiest and least stressful car purchasing event I’ve ever had!!!

Tomas was very patient with me and showing me different options. Finally decided on a Chevy Equinox with the options I was looking for like power seats and automatic start bonus features were heated leather seats and a sunroof. Thanks again Tomas.

My husband went to DriveTime to get a car. Initially, the sales rep Bryan was super nice and kind and made my husband feel comfortable. My husband tried several cars, all of which had serious issues, and right before my husband was going to leave the sales rep said "I pulled your credit and found you something." It was a beautiful car, I will admit. However, he didn't talk through all the extra things he was adding to the price, like TWO different gap insurances equaling over 5k. He also didn't tell my husband that the payments were biweekly, not monthly. You'd think that would be something you would say to you customer, don't you think? That their payments are actually twice as much as you had promised them. When I tell you I will never buy from Drivetime again, I mean it. Now I'm on the hook for a car that's twice the price because it was the only car that was decent and didn't have any problems on the test drive. Also, the price on your website isn't the price of the car. It's nearly twice that. You should be ashamed of yourself.

They had great attitude. Helped me out in my time of need and got me in a car. Will recommend to other people like me who need a car. Thank you again for the great service you guys provide. Five stars all around. Keep up the good work.

From start to finish this was the most painless car buying process ever! Ayesha was the most helpful person I’ve ever dealt with in a deal level. And Clifton helped me finish things up. Did not make me feel pressured one bit, was very transparent on what was needed from me and I feel I got a good, fair deal I can live with in my purchase.

Had the best and easiest day working with Miguel when purchasing an vehicle at Drivetime in Tyler. He was ready with everything as forms and had top tier professionalism towards my family and I. Thank you for helping me find the best car that I wanted.

I dealt with Matt, he was very professional and extremely helpful, the Man knows his business, overall the best experience in buying a car in my 65 years. An excellent company to do business with from the time I submitted my credit application to Matt handed me the keys and we were ready to drive our new vehicle home. Thank you Matt.

I was in need of a family vehicle but my credit is pretty bad right now. I thought I would try anyway so I went online and was quoted 1295 down payment. I initially worked with Ryan in Glendale. He was really nice and stuck with my down payment found what I was looking for but had to send me over to Dylan in Mesa. I was able to test drive, sign and drive off the lost in an hour. My APR is a bit high but I was advised to refinance. I have time to build my credit back up and I got the car we needed. All around I’m a happy girl! Thanks Ryan and Dylan!

Everyone was very super friendly and very patient with us. Especially patients on me waiting to get off of work and show up. Thank you guys for your courtesy. I would totally recommend others to shop with Drive Time. I look forward to doing more business in the future with Drive Time.

Easiest process I have ever dealt with when purchasing a vehicle. Customer service was top of the line. Highly recommend seeing Chad or Sabrina if you are looking for a new vehicle. Went over literally every aspect of the car with me before I signed off on anything.

I have had a very positive experience with Drive Time. I needed a car immediately for personal reasons and they were extremely helpful. They had to stay past closing time to finish my sale and they didn't complain - I felt badly about it. In addition because I didn't have a car - they drove me home.

Juan at the central Phoenix location was great. He was fast, efficient and friendly. He explained everything in detail and did not miss a beat. He even stayed late to assist me. Highly recommend working with him. Thanks Juan! Keep it up!

Great staff, and the process was and simple. Staff was friendly and ready to help. The test drive process was simple and easy also. The one thing that I didn't like was the extra $50 charge for setting up direct deposit. Really.

Great place to pay a car from all the people are nice. They really go the distance for you. I will tell everyone about what great place it is. If I need a new car I will be back for sure. I been at a lot of car lot. Drivetime is the best one in Topeka Kansas.

I was very pleased with the wonderful people who assisted me with making my vehicle purchase. They worked with me to make sure I was satisfied and happy with my decision. I will refer my friends and family to contact DriveTime if they are looking for a good vehicle....

Would recommend him to my family and friends. Thanks again Jason.

Really easy to work with. Thanks Ryan and Luis. You guys were great and made it easy to purchase a car with. This was a quick process and we were able to get the car we wanted with no problem. Thanks again guys. You made this a great experience for us.

I have bought now 2 cars from you guys and it’s been the most easy buy and great buys for sure. Lucy at the Midlothian VA was amazing and then I bought from the Henrico location Daja was simply amazing as well. I will be coming back anytime I need a car again.

I am so happy with their service. Michael was awesome and fast. He treated me very equally which a lot of women don’t experience in traditional dealerships. Super easy and fast and 10/10 recommend. My friend Tiffany is actually going to Drive Time tomorrow to get a car because she heard how good my experience was.

Luis and Lestainia made my process of buying a car sooo easy. Very helpful and made me very happy with finding my first car and was Luis was very honest and helped me with no problems. I definitely will recommend Drive time to my friends and family to purchase a car.

Customer service and care was on point at the two locations I visited. I couldn't have asked for anything better from a dealership experience. I found the process to be easy-going and the sales representatives to be knowledgeable, courteous, and efficient.

AJ was so helpful and friendly. We truly appreciate his service and follow up calls about the car. He made the transaction as smooth as possible. We would purchase from here again. I would recommend AJ as your agent. Thanks for all your help.

Adam, Carl, and Josh were extremely helpful when I wasn't happy with the first car I picked out...they all helped make me happy and I appreciate everything they did. Also Adam is super awesome and extremely helpful and explained everything to us in detail...thank you so much Adam!

Ksyla was very good. She was very helpful. She was very polite and friendly and help me pick out the good car I need for me. And the showcase room was very clean. All the people were very nice and helpful. I would recommend to anybody to go to this place.

Jason ** was the salesperson that made this experience very pleasant. I can't say enough words to describe Mr. **. Drive Time definitely welcomes you with open arms. I'm still in shock. Thanks Drive Time. I will encourage anyone that wants or need a vehicle come to Drive Time.

Lance and Joe were absolutely AMAZING people. Everything was explained to me and they both were very easy to talk to. Even after when I was ready to go everyone in the office was just wayyy AMAZING. It was a great experience.

I originally bought a car on Tuesday April 4th and had a wonderful experience with Anthony my sales rep. The entire process went smoothly, until hour after I left a warning light appeared regarding front collision sensor. Originally it was believed to be part of recall. After having recall handled by Nissan it wasn't it. I contacted Anthony and he was tremendous along with the manager who was there Saturday night the 8th in getting me into another car, even though they had to stay almost hour after closing. It cost me a little more than I wanted to put down but I am very happy and extremely satisfied with my experience at Drive Time.

Took my grandson in to purchase a vehicle and sales person was very nice and friendly and most important patience as my grandson was getting his first car. He selected a good vehicle and the price was right. Thank you again for fast, friendly service!!!!

I was very pleased with my overall experience with this dealership. My salesman Demond was very helpful and knowledgeable about cars. He was able to get me approved before I sat down to talk to him. I will recommend him to all my friends and family who needs a car.