DriveTime Reviews

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    2 featured reviews
    How do I know I can trust these reviews about DriveTime?
    • 4,921,192 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 16 Reviews 2635 - 2835
    Verified purchase
    StaffHonesty & Transparency

    Reviewed Dec. 30, 2021

    First off my experience was great, from start to finish. My Rep was amazing and very professional. Marshall outdid himself and I'm very grateful for his upfront and honesty. He got me in a car within my budget and had fun doing it. I will definitely recommend DriveTime!

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    Verified purchase
    StaffRates

    Reviewed Dec. 30, 2021

    Sam went above and beyond helping us get into the vehicle we wanted. No hassle no pressuring us into buying. Was very informational and professional. I would recommend him to anyone interested in purchasing a vehicle. Thanks again for the great service.

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    Verified purchase
    CoverageRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed Dec. 30, 2021

    Drove the car home after buying it. Park the car in the driveway and it smells like gas. Immediately take it to the approved dealership to look at it and repair it. Although the problems with the warranty company have been solved I now have to pay extra money to get the oil changed because that's not covered when they're fixing the valve cover gasket. $300 car rental deposit. $100 for the car rental. The one day just to get the car and then now $50 hold deposit plus whatever the rental is. Haven't even driven in 40 minutes. I'd like my hundred dollars back. That car should have never been sold with that kind of problem and who knows what lies ahead. And I only have a 5-day return policy with you and it is spent now going into the second day at the car repair place so I don't even know if I can return it and then we got a holiday.

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    DriveTime
    Response from DriveTime

    Hello Debra,

    Thank you for sharing your experience with us. We are truly sorry to hear you experienced a mechanical concern soon after your purchase that led you to have to pay out of pocket on a rental.

    We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after. The coverages we offer include Rental Reimbursement for every 8 hours of labor at a daily rate of up to $30/day up to $300 per breakdown on Covered Components.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    That being said, we want to apologize once more for any inconvenience this situation had caused. If you have any questions regarding warranty coverage, please contact our warranty partner, SilverRock, at 877-584-3848.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Dec. 29, 2021

    Anthony was great and was working with me, he knew what wanted and he helped me find something that I was comfortable with and it really worked for me. He helped me out with any questions that I had and that was good as well

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 29, 2021

    It was probably the easiest thing I’ve done. Everyone was friendly, professional, and knowledgeable. They helped get the most for my trade in and I got the car I wanted. Which I love by the way. I didn’t have to wait long either. If I need to buy another car, I have no problem going through them. I’m so happy.

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    Verified purchase
    Staff

    Reviewed Dec. 28, 2021

    I had my last car for 20 years....no accidents until recently a hit and run driver totaled my truck. My Sister told me that she bought her Niece a car from Drive Time and it was an awesome experience. What she said was so True. Ms. ** made all my anxiety go away and I got what I wanted! The experience was easy. All the employees were so Professional and worked hard to get things done. Thanks Drive Time!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 28, 2021

    I had an alright experience, the only thing was the pre approval was not explained in detail on website. I arrived thinking I was only putting a certain amount but it was only for promotional cars. Advertising need to be clear. The agent did assist me in sending me to another Drive Time and reserving the car until I got there. I got a car, thanks Drive Time

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 24, 2021

    Outstanding customer care by Jazz and Cherrelle was amazing. I felt very good about purchasing my new SUV Lincoln. I would highly recommend Drivetime to others. I made a great connection with both ladies. I was very impressed with their level of professionalism in auto sales. My entire experience at Drivetime was blessed from the beginning to the very end of my purchase.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 24, 2021

    My salesman Chris at the Pensacola Florida location was excellent. He understands exactly what exactly what people undergo when purchasing a vehicle. I felt comfortable with him and he fast tracked the process with ease for me. I was explained the process and he seemed like he got it with needing me to give him the words. I got the vehicle I wanted and I'm happy.

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    Verified purchase
    StaffBilling

    Reviewed Dec. 22, 2021

    They were very helpful. They help me with everything I needed help with. When I'm done buying this car I probably will buy another and recommend a friend. They was very nice and worked with me with the down payment.

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    Verified purchase
    StaffBilling

    Reviewed Dec. 21, 2021

    I have never EVER had a good experience with a dealership so I arrived already sulking. These guys did an amazing job! Francisco disclosed EVERYTHING about the vehicle right up front, reminded me to push all the buttons and try all the features, showed me everything that needed to be looked at, etc. When I left Maurice had negotiated my apr down, my down payment down, filled my gas tank and explained all the various paperwork. They turned an awful week around for me and didn't try to talk me into a different vehicle or a higher payment.

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    Verified purchase
    CoverageStaffBilling

    Reviewed Dec. 20, 2021

    I am very indecisive which made the process longer than expected, but Ernest was patient & very helpful the entire time. He was knowledgeable and answered all my questions about a previous car, insurance and payment options. Will definitely recommend to anyone.

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    Verified purchase
    Staff

    Reviewed Dec. 20, 2021

    I had the car parked all night. Woke up this morning 12:19 at 5 to be at work by 5:30. Car sat in my job's parking lot from 5:30 to 3. Got in the vehicle to drive home and start to smell it overheating. Gauge also started to rise. Made it home and all I smell is the car overheating and the gauge was high in temperature. This is very disappointing due to me needing a car to get back and forth to work was the whole reason that I made the purchase. I really need help ASAP. I will be bringing the car back to the location of purchase at 3030 East Sahara Ave Las Vegas Nevada 89104 as soon as possible.

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    DriveTime
    Response from DriveTime

    Hello Carina,

    Thank you for taking the opportunity to write a review. I am torn to hear that you encountered overheating concerns shortly after purchase.

    Please know that we inspect each of our vehicles in an effort to avoid situations such as these. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase.

    We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    That said, I want to apologize again for any frustration this situation has caused. If you have any questions or concerns that you would like to discuss with us directly, please reach out to our Customer Relations team at (888) 290-0148.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2021

    DriveTime made my car buying experience simple, easy and fast. I’ve never had an experience with any other dealership like I have here. Thanks to everyone who helped me at both the Denver and Colorado Springs location. Couldn’t have asked for a better experience.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2021

    I bought my Durango from Capital Chevy and they took literally all day so that’s what I was expecting here… but NO! They made the process so fast and easy! Denzel really helped me out! I will be going back for sure!

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    Verified purchase
    Staff

    Reviewed Dec. 19, 2021

    The staff were very friendly and helpful. I had a great experience! Lisa is the one that helped and she was the best. I definitely recommend!! This was my first time buying a car and they made it so simple.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Dec. 19, 2021

    It’s been great doing business with Drivetime. The car I was interested in was ready for me to test drive when I arrived. Approval process was fast and easy. CJ accurately went over every document with me and explained all of my options.

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    Verified purchase
    Sales & Marketing

    Reviewed Dec. 18, 2021

    My sales woman was awesome. Ms. **. Go see her. However I do not like the fact that my oil light wasn't reset and also that my traction light is on and I have to get it serviced. So I'll be back to you tomorrow afternoon DriveTime to check on that. Why? Because just as much as you want your income in top shape...I would like my product in top shape as well. THANKS.

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    DriveTime
    Response from DriveTime

    Hello Ja,

    Thank you for sharing your review with us, and congratulations on your purchase! I am glad to hear that our sales staff provided wonderful customer service, however, I apologize if the level of customer service you received, and vehicle condition left you feeling dissatisfied.

    Please know in an effort to prevent mechanical concerns, every vehicle sold from DriveTime is inspected prior to being placed on our lots for sale to ensure they meet standards. Since our vehicles are pre-owned and we are unable to determine if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500 mile Limited Warranty along with an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. We always want to encourage our customers to go through their claims process with SilverRock if they are presently experiencing any mechanical-related concerns and purchase this service. Our warranty and extended coverage provider SilverRock can be reached at (877) 584-3848 to initiate a claim. You are also welcome to visit their online website at www.SR-Repairs.com, if you would like to view your coverage. Please also keep in mind that if the repairs needed are determined to be non-covered components, then they would be considered a cost of ownership.

    We thank you for your review and send our deepest apologies if this experience has negatively impacted your impression of DriveTime. Should you wish to further discuss your review, please reach out to our corporate Customer Relations department at (888)290-0148 and a member of our team will be glad to speak with you.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    CoverageStaff

    Reviewed Dec. 16, 2021

    Joseph’s was amazing and so understanding! I had my 4 year old with me, who is very opinionated might I asked, and he was able to get her approval with some simple things and helped make the day so much easier. He was also patient with me when it can’t to me finding insurance

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 16, 2021

    I purchased a Nissan Altima recently and was very pleased with customer service experience. This is the second vehicle I have purchase through Drivetime and I will definitely use service again in the future. Sales agent Tauris ** helped me through the whole process, he was very knowledgeable, thoughtful, attentive. Considered my needs. He made me feel very comfortable through the buying process.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2021

    Joe and Lawana were very professional and courteous! I’m so glad I chose DriveTime and they serviced me! I am very pleased with my purchase! I would recommend this agency and these two wonderful employees! This process was quick and very understanding of my time. Thanks for being you!

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    Verified purchase
    Sales & Marketing

    Reviewed Dec. 14, 2021

    I thought my new could have been cleaned and prepped better, I was disappointed with that not being important with my experience. Even though I thought the young man was efficient in his sale of the product, I was just thankful to get approved.

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    DriveTime
    Response from DriveTime

    Hello Julius,

    Thank you for sharing your feedback. Although we are pleased to hear our sales team was able to help you find your desired vehicle, I apologize that you were dissatisfied with the cleanliness of your purchase.

    Please know that we make our best effort to ensure our vehicles are presentable at the time of sale. Our vehicles are detailed to meet DriveTime standards before transporting them to our sales lots. I would also like to note that most of our dealerships that do not have a detailing location on site will have a mobile detailer routinely come in for any necessary touch-ups.

    That said, I want to apologize again if this has negatively impacted your experience. If you have any additional feedback to share with us, please reach out to our Customer Relations team at (888) 290-0148.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Dec. 13, 2021

    I had the pleasure of purchasing a car this weekend at the Drivetime in Owings Mills where LJ took care of me and He was the best! His patience and professionalism superseded itself. I will refer more friends and family to him! Thanks again LJ!

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2021

    The staff was wonderful. They helped me with all my needs. They were kind, considerate and made sure that I got the vehicle I desired in a timely fashion. When a problem arose after purchase, they directed me to the appropriate repair service without hesitation.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 13, 2021

    My buying experience was good! The lady and gentleman at the Henrico lot were fast, direct and ready. I wasn’t pleased about my car not being washed. However I will definitely not hesitate to call if I have concerns. This car was a back up for my college student so I hope for the best and most reliable choice I made.

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    Verified purchase
    Customer ServiceRates

    Reviewed Dec. 13, 2021

    On a scale of 1-10 I believe I should rate my experience a 20.5 with the communication and service! I had a fun experience with Brea, I think that’s her name, my fault if I spelled it wrong. Let her know I deserve a good 9.5 on her scale for me. Thank yall

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2021

    Really pleased with the ease of our car buying process. Was highly referred by a family member who made a purchase few years ago. Very informative, with videos and basic information. Ease of creating account to auto-pay. Looking forward to new relationship with your company. Would definitely recommend to others.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 12, 2021

    DriveTime of MyrtleBeach SC. Well done. Everything was exceptionally…. Employees smiles and good results on everything. I wanted to know about a vehicle I was looking for and test drive. It was a no hassle like other dealerships….. Sales offered me cold drinks and just great to deal with. Thank you.

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    Verified purchase
    Staff

    Reviewed Dec. 11, 2021

    Greg was very helpful and made me feel at ease with the process! Travis was just outstanding! Very nice and helpful and made the process easy as well. Step by step they were there for me. I truly appreciate everyone at DriveTime.

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    Verified purchase
    Coverage

    Reviewed Dec. 10, 2021

    Didn't even have the car 24 hours before it had to be towed to Pep Boys. It needed a new alternator, battery and serpentine belt which thankfully was covered. Also needed an oil change which wasn't covered. Shouldn't the car have been checked before selling.

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    DriveTime
    Response from DriveTime

    Hello Susanne,

    Thank you for sharing your review with us. We are truly sorry you experienced a mechanical failure just after your purchase.

    We do understand how valuable everyone’s time is, and mechanical concerns are never ideal. I want to assure you that we do our best to try and prevent our customers from having any mechanical worry. It is important to keep in mind, all the vehicles we sell are pre-owned and some vehicles may show more wear than others. While our vehicles are inspected prior to placing them on our lots, we are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. Should the vehicle have a mechanical failure or fall below the safety guidelines from inspection.

    As it is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, we also offer an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items. Any time a customer may be experiencing a mechanical issue after purchase we would encourage them to contact our warranty provider, SilverRock, for the next steps aimed to resolve our customer's concerns.

    In addition to the Limited Warranty of these services, we would like to remind you that we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 9, 2021

    Sale staff were not very intentive. Showed very little concern about the little issues with the car that could been addressed be for it pick the car up. But really I mean what should I expect after putting 10,000 down.

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    DriveTime
    Response from DriveTime

    Hello Antony,

    Thank you for sharing your experience with us. I am genuinely sorry to hear about the mechanical concerns you are experiencing and for the level of service received at one of our locations as mentioned in your review.

    Please know that we do our best to provide all our potential customers a personalized and comfortable experience. I greatly apologize if this didn’t reflect during your visit. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.

    In regards to the mechanical concerns, we understand that they are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Respectfully,

    DriveTime Customer Relations

    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsLoan ProcessRates

    Reviewed Dec. 6, 2021

    I had bought a car in 2017 through DriveTime. The dealership mentioned extra coverages and I asked if they could be cancelled if I changed my mind down the road. Two weeks later, I requested to cancel the useless GPS (theft) coverage AND the extended power train warranty. I received an email for the GPS form and later I continued emailing SILVERROCK about the cancellation form for the the extended warranty which was $3,555 plus interest.

    A lot happened in my life since then and I had forgot about. I recently went to pay off the remaining balance off my vehicle and realized something was entirely wrong. I still had approximately $5,000 left on my loan. I went back and saw the GPS (theft) was credited to the principal balance but still not the extended warranty years later. I gathered my calls and e-mails to Silverrock requesting the cancellation form for the extended warranty from 4 years ago. I recently contacted them and they say the best they can refund is $300 out of $3,555 which equates to about $5000+ after interest. They ignored all my requests for cancelling the the extended warranty and fraudulently claim they never received emails from me and even claim they never once emailed me though I HAVE THE EMAILS!

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    DriveTime
    Response from DriveTime

    Hello Joshua,

    Thank you for reaching out and submitting your review. I want to sincerely apologize for any missed follow-up opportunities in regards to the cancellation of the ancillary products.

    Please know that thorough communication and follow-up are a top priority when working with our customers. I want to sincerely apologize if this was not the case for your situation. If at any time the service level is not being kept up to our standards, we always welcome the opportunity to address these situations.

    In regards to the cancellation of the products, while purchasing these ancillary products is always encouraged due to the safety net they provide in various situations, we make it a point to ensure complete transparency when it comes to our optional add-ons. One of which ways that we strive to accomplish this goal is by providing an optional product disclosure at the time of sale. This disclosure must be signed prior to leaving the dealership to aid our customers in distinguishing the optional products from those that are mandatory. Should our customer want to cancel these products at any time, they can do so by visiting SilverRock's website www.form.silverrockhelp.com.

    I apologize once more that this has impacted your impression of our company. Should you wish to discuss your review further, please reach out to our Customer Relations department at (888) 290-0148, and a representative will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed Dec. 5, 2021

    Best experience I have ever had buying a car! Fast and easy. The time I spent there was relaxing and my salesman, Steven, was polite and very helpful. The car was exactly what I was looking for. It was just like in the picture on the website.

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    Verified purchase

    Reviewed Dec. 5, 2021

    The smell of the cleaners you use is overpowering and stinks!!! I bought a car and now I have to figure out how to get that nasty smell out of there… Chose something better for future customers! If you have any ideas to get the smell out please tell me… It really is disgusting… and it’s harmful to breath that in all the time!! DO BETTER DRIVE TIME. DO BETTER!!!

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    DriveTime
    Response from DriveTime

    Hello Michelle,

    We appreciate the time you have taken to rate your DriveTime experience and for bringing this to our attention. We deeply apologize if you were dissatisfied with the condition of your desired vehicle.

    We will submit your feedback to the appropriate team to help improve the way we clean our inventory. We want to thank you for being a valued DriveTime customer. If you have any additional concerns you would like to discuss with us, please feel free to contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist.

    Sincerely,

    DriveTime Customer Relations

    Verified purchase
    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Dec. 5, 2021

    I went ahead and purchased the vehicle. However I was upset that I wrote a check for $18k and the “salesman” handed me a dirty car with less than half a tank of gas. He stated it was corporate policy not to fill the gas tanks. And he couldn’t do anything about a car so dirty I could’ve written my name on it. He laughed and said “yeah I know it sucks.” Handed me the keys and said, "Yeah bye." I asked him about service on the car at Drive time and he handed me the history report. With no information if the car was even checked out. I asked him about the tires and he said they met the minimum standards so new tires wouldn’t be put on. When I asked him about returning the car if there were any issues he stated ”we don’t do that”.

    So far I’m happy with the car but not the purchasing experience. I felt hustled and dismissed. I won’t be recommending that drive time site to anyone at this time. For 18K up front as someone who works in sales I would’ve gotten out there and washed the car myself. Very disappointed with the customer service and overall experience.

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    DriveTime
    Response from DriveTime

    Hello Jennifer,

    Thank you for sharing your recent experience with us and bringing this to our attention. We deeply apologize if you feel dissatisfied with your overall sales experience and the condition of your vehicle.

    Please know that all DriveTime vehicles pass through a multi-point inspection, where they are detailed to meet DriveTime standards before transporting them to our sales lots. We would also like to note that most of our dealerships that do not have a detailing location on site will have a mobile detailer routinely come in for any necessary touch-ups. We are sorry if the cleanliness of the vehicle you purchased was not up to DriveTime standards and left you feeling dissatisfied. Additionally, DriveTime ensures all vehicles have an adequate amount of gas before driving off the sales lot to ensure our customers arrive at their desired destination. If this was not the case, please contact our Customer Relations department at (888) 290-0148 to address this.

    In reference to the condition of the tires, while our vehicles go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, which covers tires if they are below standards. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We will provide the necessary feedback to ensure our sales team is providing our customers with the correct information as expected.

    That said, we truly are sorry to hear that you are disheartened by DriveTime due to your recent experience. As mentioned before, we will ensure our level of customer service is up to DriveTime standards during every interaction. Should you wish to discuss your review further, we welcome you to contact our Customer Relations department at the number above, and a representative will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    PriceStaffTransparency

    Reviewed Dec. 3, 2021

    Cory was awesome! The whole team was friendly and helpful even before I made the purchase. My experience started with Solomon and ended with Cory as my salesman. They were amazing! Cory made sure that I had something more updated (and expensive) but better than what I originally chose.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 3, 2021

    Very knowledgeable and flexible getting me into the car that I wanted. I highly recommend DriveTime. Especially Alan, was very helpful in providing me all the information I needed at any time. No pressure sales. Come and see them today for the car your need.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 1, 2021

    Our salesMan was Travis, he provided great knowledge with the total cost, recommended the care package, was very patient with my choosing of a vehicle. My overall experience was great and comforting. Knowing I wasn’t taken advantage of and there 5 day return policy is great as well. If you don’t like it you can return to get a different vehicle but with good reasoning.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedBillingTimeliness

    Reviewed Nov. 30, 2021

    This won't be published, but believe me I'm not stopping here. And your site is one of the biggest reasons people continue to get scammed, because you only publish the good reviews. DriveTime is organized crime in my opinion, and the people involved should be charged for all of the money they have stolen and all of the pain and stress they have caused. I bought a 2015 Veloster from Drive Time West Columbus, Ohio Location and put $1400 down On 10/13/21. The female that sold it to me did most of the paperwork on her computer and transferred everything to a notebook/iPad that I had to sign everything on. Which only showed my signature or initials..

    She asked me to run out and get mileage off car (which she should've got when we did the walk around) at which time I pointed out that every wheel/rim was severely Scuffed/scratched and she said "that's just cosmetic." Also there was no spare tire, just fix a flat. So when I stood up to get mileage, she said "forget it, I got it". I didn't know she was taking mileage from last title change. So my warranty was pretty much void before I ever left the lot. And they said due to their insurance I could only test drive the car around the block. The top speed is 35 mph so you can't really tell if there is any handling, steering problems, etc... So on the first day I noticed there was a bad shaking in the wheel at about 60 mph and at a certain point you moved the steering wheel, and it was catching or hanging up. I was told they had a garage right down the road and if anything needed done I had 30 days to have it fixed.

    When I called in on Monday, they said my 5 days was up on Saturday. So, after getting nowhere with the dealership I called Silver Rock (supposedly who the warranty is through and I found out later they charged me $3600 for an extended warranty that was never even mentioned) and explained I did not feel safe driving the car. So she sends me to one of their preferred shops on 10/19/21. Tire Choice Auto Service. They did the estimate and submitted it and it got denied. I called Silver Rock and they said they did deny it but they wanted the shop to send pictures and they would reconsider.

    I took the car back to tire choice and was told I was the 4th person from that dealership within a week and that they denied every single claim and that their mechanics worked on a commission and did not want to do any more free work. So I called Silver Rock back and was told to take it to Aamco on N. High St. This is 2nd day of work missed. So they tell me I have to bring it back at 9 am the next day and leave it. Well I knew that would be impossible but figured I would deal with it then. So when I took it in they was reluctant to letting me sit in the waiting room while they was doing the estimate. So when they was done the woman told me it needed a tie rod and that one of the rims was bent. And when I asked them if they could submit a copy of the estimate, she said that would be an additional charge along with the $50 for the estimate. I said, "I'm not paying nothing, silver rock sent me here, get it from them."

    This woman tries to take my keys back. I'm in a state of shock at this point. And I do believe if there had not been witnesses there, these 2 women at the Aamco on N. High St. in Columbus Ohio would have forcefully taken my keys. So, I ended up getting another shop to look at it that a friend referred me to. I told them I couldn't afford a lot so they ended up putting a mismatched rim on the car. But it did stop a lot of the shaking. And they adjusted the toe in/toe out due to the tires going in the opposite direction. I ended up making a payment on the car. But I had to have drive time removed from my bank acct because they tried to take payment early.

    So when the the next payment was due $257.00 every 2 weeks, I parked the car and within 3 days of missing a payment they came and took the car. What this place is getting away with is unreal. And the fact that these people are getting away with it is unacceptable. I know people that are in jail for far less crimes than what these people are doing. One more thing, they ended up charging me like $28,000.00 for a car that sold new for $15,000.00 and was 7 yrs old.

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    DriveTime
    Response from DriveTime

    Hello Julie,

    Thank you for sharing your feedback and bringing this to our attention. We apologize for your overall experience with DriveTime and our finance partner Bridgecrest thus far. We are disheartened that you feel misled.

    One of our goals as a company is to be transparent with all of our customers and make our best effort to structure each customer's contract with terms that fit their individual financial needs. We provide a Federal Truth in Lending Disclosure, which shows a breakdown of the loan details, which details the total sales price, the number of payments, interest rate, etc. It is also important to mention that our customers are welcome to acquire outside financing when purchasing a vehicle from our lot and are not required to utilize our in-house financing partner, Bridgecrest.

    Also, while our vehicles are inspected prior to placing them on our lots, we are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. Should the vehicle have a mechanical failure or fall below the safety guidelines from inspection. As it is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, we also offer an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items.

    We regret to hear about your dissatisfaction with the repair facilities that partner with SilverRock, the warranty provider. We always suggest sharing those experiences with a representative from SilverRock at (877) 584-3848

    We want to apologize again for your experience and the mechanical concerns you experienced. Should you have any questions regarding this information, please contact us at (888) 290-0148, and a representative will be glad to assist. I would also encourage you to contact Bridgecrest, our loan servicing provider, at (800) 967-8526, where a representative can further assist you with any concerns you have regarding your loan.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 30, 2021

    I had a very easy and pleasurable experience with Colt at the DriveTime on Mechanicsville Richmond VA. The staff was very friendly and accommodating. I would definitely recommend them to family and friends. The pricing I thought was far, the office was clean and they followed CDC guidelines, which I was very pleased with.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 28, 2021

    Staff was friendly and helpful. No dicker pricing makes decisions simple. They had a good selection of vehicles to choose from and can be viewed online. They worked through paperwork quickly. Entire process was quick and painless. I would recommend them to anyone looking for a used vehicle.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 28, 2021

    Car was not clean or prepped, 1/2 tank of gas, oil not changed and was unaware I had to find 4 reference contacts prior to arrival. It was the car I wanted and made a four hour trip to get it, arrived on time at my appointment and thought I did everything online already to expedite process. Brian (salesperson) Knew the process, but could not give an answer as to why or when the car had been serviced. Only that it past minimum inspection requirements. I did not want to finance an additional 6 grand for a warranty, but may need it. 14,000 dollar car (Kelly blue book) bought for 16,500, and out the door at $21000. For a 2013 model. Taking advantage of the bad credit people, I get it. Thank God early payoff is not penalized.

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    DriveTime
    Response from DriveTime

    Hello Terry,

    We appreciate you leaving a review. I am disheartened to hear you have concerns regarding the quality of our inventory and for your overall sales experience.

    Please know that we make our best effort to ensure our vehicles are presentable at the time of sale, and I want to apologize if this was not the case with your vehicle.

    Also, I want to assure you that all our pre-owned vehicles are mechanically inspected, and all fluids are checked prior to being placed on our sales lots. While they go through an inspection, we are unable to predict when future repairs may be needed. Since we are unable to determine when mechanical concerns might arise, each vehicle is sold with a 30-day/1,500-mile Limited Warranty. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize once again for any inconvenience or frustration this matter has caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 23, 2021

    When I first started the process Anthony was extremely patient, informative and understanding, He made sure he covered every possible question I could have at the moment Anna’s well as understood what was going on. When I returned on Monday 11/22/21 I was greeted by Tyler who came off as extremely rude. I attempted to ask him the possible wait time and inform him of whom I was looking for and that I only needed to drop off documentation and Sign final paperwork. He caught an attitude and snapped back, "Well I don’t know. There is still a couple of people ahead of you."

    After I attempted to explain to someone else what was going on he told me to come back to the desk so he could go about helping me but every time I attempted to explain to him what I need he would cut me off and state “well I’m trying to help you but you don’t listen and that is not correct” only for him after about 10 minutes of going back and forth finally deciding to listen to me. The representative continues to be rude and have an attitude until I stated I would be emailing corporate about everything. That is when he attempted to be more pleasant and assist me with getting out of the door faster.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for bringing this to our attention. I truly regret to hear of your experience with one of our locations.  

    Our goal as a company is to provide the best customer service to every customer that takes interest in DriveTime. Upon providing exceptional customer service, our sales staff does their best to introduce themselves and establish a relationship with potential customers during each interaction. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely want the opportunity to address this. Please know that your review will not go unheard.

    We truly value all feedback and will be using this to improve our customer service. Should you wish to discuss your review further, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    We were not sure where to find a car, once we found Drivetime and talked to Katy there was no other choice. She was very sweet and made the purchasing process simple. We even drove 3 hours just to work with her. Once we arrived, everyone was very professional and greeted us. The vehicle we purchased is working perfect for our family and we will absolutely purchase another from there.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2021

    My salesman Jessy M aka Jay was fantastic. Was clear and precise about the entire situation! 10-10 would recommend him to anybody that's looking to buy a vehicle! Lot was clean and car was super clean! Overall I had a great at the Conyers location and look forward to shopping with y'all again!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 21, 2021

    Kevin ** at the Mesa store was excellent. We trusted him and enjoyed the whole car buying experience. He was upfront with things, showed us several options that would work for us and talked us through everything. When there was a better option at another store he called them and put the car we were interested in on hold so we could drive over to test drive it. He also sent them all our paperwork so we didn't have to do everything again. San at the North Phoenix location took over where Kevin started and was just as amazing. Everything was ready when we got there, we took a quick test drive, signed the paperwork and drove home in about 30 mins. Would highly recommend Drivetime to others.

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    Verified purchase
    Punctuality & SpeedMaintenance

    Reviewed Nov. 21, 2021

    I bought this car and a 1/12 days later the car would not start. It is a keyless car push button start and also noticed that the battery cables had been cut and put together with cable splices. The seat remote housing is broke. They made it look like it was unbroken and other trim issues. The fuel door cable is broken and you have to pry it open. In all I am dissatisfied with the car and will be returning the car on Monday.

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    DriveTime
    Response from DriveTime

    Hello Kenneth,

    Thank you for sharing your review. I am sorry to hear you will be returning the vehicle and it did not meet your standards.

    Please know that all of our vehicles are inspected before sale to prevent situations like these. Our vehicles are pre-owned, while they do undergo an initial inspection to ensure that it meets our quality standard, there are sometimes instances in which mechanical malfunctions may occur post-sale. To alleviate the potential impact on our customers, each of our vehicles includes the initial 30-day/1,500-mile Limited Warranty, as well as the Vehicle Service Contract that we offer as an optional add-on.

    As you are aware, we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppMaintenanceStaffHonesty & Transparency

    Reviewed Nov. 21, 2021

    Upon trading my return for the other, my current vehicle was inspected, it was brought to my attention that some damage was on the front that wasn’t documented. I said yes, I noticed that either washing the vehicle, as the car was dirty when I purchased. The previous dealership said they detailed it, which I don’t doubt they did, but being in the detail/carwash industry myself, we know what “detailing” means in the car sales world, as most companies employed by the dealer do more of an express than a detail, rambling.. car was dirty when I purchased, clean by some standards, but a lot of dust and road debris from the busy road next causes that. After cleaning is when I noticed it. Which was about 20 mins after purchasing. Upset a little but I knew I could get it out, didn’t touch it went on.

    But when I was trading it in, I may as well had a sign on my chest that said "Believe nothing I say, and don’t listen to me." Cause that’s exactly what happened. I was told by the salesman how the damage happened, like it must have gotten bumped into while it was parked at home as he knew I lived in the apartments up the street. What he didn’t know, it’s a gated community with a parking garage outback, and that my parking spot on the side of the damage is a wall. After that, he just walked away and said that he needs approval from head office. Called salesman who originally sold it to me. I asked if he had any better pictures as the ones I have and Drive Time had, is impossible to 100% verify if it was prior or post.

    While speaking, I decided to finally get hands on. I ran my hands and fingertips down and noticed no indentation of scratches, and after touching, it faded from my touch, and my finger was dirty. Laughed real hard, told other salesman on the phone. "Hey we’re good, it’s just dirt or grease possibly from a brush," as I work at car washes. Grabbed my detail sponges from the trunk, sadly didn’t have any solution, but had silicone WD40, which works great at getting grease off. Without hurting paint. It wiped right off. Did this in front of current salesman. I asked, "So are we good?" He said no.

    I asked if he could now take a picture of the surface now and send it to his “higher ups”. He stated “How do I know it’s not gonna come back when the WD40 dries…”. I never fault a man for his ignorance, as I used to think WD40 was a grease. It is not, it’s a solvent, which breaks down any wax or polishes that would fill in scratches. I agreed, and explained that let me get some soap and I’ll come back and wash it off and show you. We walked inside, I seen hand sanitizer, perfect, told him I was going to use it, as he knows alcohol will break anything down “grease” wise off the paint. He didn’t follow me back out, which I noticed was becoming a common thing, he wouldn’t speak to me, and kept going either back inside or to the back. Wiped the car down with alcohol, ran my hand down to make sure all wax or anything smooth feeling was gone from the area, as this is a indicator that you are at what we call, “virgin” surface.

    Had to go and get him from inside, came back out. I explained everything to him, he wasn’t having it. Again repeated the same thing, “How do I know it’s not going to come back.” I asked him to feel it, to see if he can feel scratches or the WD40 I put on. He then proceeded, to tell me none of that mattered, and essentially I was wrong, I took this a tad personal, as this is what I do for a living, again I never fault a man for his ignorance, but when it shows itself, in my field of expertise and livelihood, and I get told pretty much I don’t know what I’m talking about and your now more knowledgeable than me, I don’t scold, I educate. I educated the salesman, of my background, what I do for living, and my hobbies, and personal business of teaching Veterans coming home how to detail cars so they can make money, as I am a veteran myself and I do this all for free.

    After educating him on everything, on how paint and clear coat works, how solutions and the solutions I used chemical and physical properties, he simply said, it’s not my call. I asked again, "Will you just take a picture and send it, so they aren’t basing everything off the original picture and we are now looking at something they see, that isn’t there." Refused to take a picture. That’s when it hit me, it was either a lie, and there was no higher ups making a choice, or something else was going behind the scenes. I don’t know if they didn’t want me to swap cars, or something else. It didn’t make sense that you send photos to someone not there, and then not send follow ups, he was never on the phone with anyone during the whole process, so I called corporate office myself.

    From the time my phone touched my ear, to Drivetime office answered the call, Ken came out and told me I was good to go. Now my first complaint before this happened, the new car I was trying to buy was horrid, the interior was disgusting and I’m 100% sure the inside has never been cleaned since it was purchased brand new. I thought the windshield was just dirty from dust as the whole outside was also very dirty, and apparent it hadn’t been washed in months. I hit the window washer, and that’s when I noticed the dust and dirt I was trying to see thru wasn’t on the outside. Uhhhhh. Also, the front end was making a god awful noise, I inspected it after my test drive and noticed the axle was wet with oil, which most likely means it’s going bad.

    I brought this up to them, they told me, "Hey take it to precision down the road and they will check it out." As it’s covered under the 30day/1500 mile. My last complaint, I arrived shortly after 2pm, I didn’t leave till 6:10pm. Ken who originally helped me didn’t do any paperwork with me, the lady there did. (Who was awesome, amazing, friendly, extremely helpful, and very well organized) When I sat down at her desk to sign paperwork and go over all documents, I was done in 35 minutes. Slightly annoyed by the fact, I arranged the purchase of this same vehicle at 9:30am.

    When I originally purchased the other vehicle 3 days prior. I was in and out within 2 hours. I stayed cool, calm, collected the entire time, even when my credibility, and intention, and moral/ethical values was in question. I don’t get upset or angry over things like this, as I can understand and relate, and like I said, you can’t fault someone for ignorance. Dealer probably deals with a lot of these same issues, where it’s an apparent scam.

    After all was said, and done, I apologized to everyone, for raising my tone to an assertive level, that I wasn’t upset at anyone, that I understood, and that hopefully they can understand where I was coming from as well. I'm still not upset or dissatisfied, I’m very bummed I had to scrub and fully detail The car I just bought. But when I seen the inspection happened the day of pick up, they must have just got it on trade in. But still curious about the pictures on the website that showed a clean vehicle.?

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    DriveTime
    Response from DriveTime

    Hello James,

    Thank you for sharing your most recent experience. Please accept our apologies for any lack of customer service you received and any questions.

    As you are aware, we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays). The vehicle will be inspected for any damages that may have occurred after leaving the sales lot. Please accept our apologies if this was not done smoothly for you.

    Please know that all DriveTime vehicles are passed through a multi-point inspection, where they are detailed to meet DriveTime standards before being transported to our sales lots. I would also like to note that most of our dealerships that do not have a wash detail location on site will have a mobile detailer routinely come in for any touch-ups for those vehicles on the lot. We are sorry if the cleanliness of the vehicle you purchased from us was not up to DriveTime standards and left you feeling dissatisfied.

    In an effort to prevent mechanical concerns, every vehicle sold from DriveTime is inspected before being placed on our lots for sale to ensure they meet standards. Since our vehicles are pre-owned and we are unable to determine if or when automotive concerns might arise, each vehicle comes with a 30 day/1,500-mile Limited Warranty along with an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. We always want to encourage our customers to go through their claims process with SilverRock if they are presently experiencing any mechanical-related concerns.

    Also, we strive to provide a quick and streamlined car buying process for all our valued customers. However, we certainly do not want any of our customers to feel rushed and we want to secure that each customer’s experience is personalized. Our primary intention is to ensure that all our customers leave the dealership feeling informed and confident in their vehicle purchases.

    We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Customer ServiceTimeliness

    Reviewed Nov. 21, 2021

    Check and service lights came on after the trip home. Went out to work on other side of state. No response from dealership after leaving several messages. Either not receiving them or you know deleting them. Will have to take to Keep dealership to get items fix at my experience. Thanks Drive time.

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    DriveTime
    Response from DriveTime

    Hello Roger,

    Thank you for taking the opportunity to reach out and write a review. I am torn to hear that you encountered mechanical concerns shortly after purchase and any missed follow-up opportunities on behalf of our sales team in reference to these concerns.

    Please know that thorough communication and follow-up are a top priority when working with our prospective customers. I want to sincerely apologize if this was not the case for your situation. If at any time the service level is not being kept up to DriveTime standards, we always welcome the opportunity to address these situations.

    We also understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    That said, I want to apologize again for any frustration this situation has caused. If you have any questions or concerns that you would like to discuss with us directly, please reach out to our Customer Relations team at (888) 290-0148.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 20, 2021

    Found a pretty great deal on my Kia Soul 2020 S. Despite it having a little too many miles and a prior accident the deal was good. The guy who helped us was super helpful and made the process pretty easy. 10/10 (only the second day though with the car so I will get it checked on Monday at a Kia Dealer to see if the car is in good condition).

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2021

    Excellent customer service. David was helpful and knowledgeable. He was awesome salesman. Got off work and David had everything ready to go. Went quick and smoothly. Took longer to buy a cell phone than a car!!!! Thank you so much. Second car from Drive time. Always a good experience.

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    Verified purchase

    Reviewed Nov. 20, 2021

    Mario and Landon were great. I would recommend anyone to come and see you guys. My wife really loves her car. I’ll definitely be back to get me a vehicle. You guys keep up the great work and don’t stop striving to be the best.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2021

    Nothing more than amazing from the approval to the phones calls to walking out with a new vehicle. It was super fast and super friendly. Thank you all so much. No better dealership. I have already sent people your way.

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    Verified purchase
    CoverageSales & MarketingRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Nov. 19, 2021

    On Nov. 06 I and my daughter visited your place but we found good car, 2017 BMW 330e and after test driving and it seems the brake and accelerator did not work properly. Your agent agreed to repair and fix. And On Nov 13, we visited your place again, but during operation test, we, I and your sales agent, agreed that heater did not work proper, not provide hot air enough and the function of accelerator has been improved. But at that day the car was very dirty covered by dust! Sales agent agreed to fix the heater again. And this week we heard that because of Hybrid car, heater did provide hot air, Yesterday, Nov 18, after completing and payment, I got only one key! Sales agent said 'Usually used car comes with only one key'. And there was no manual in the card. Sales agent said 'he will find it' And Sales agent confirmed that the car has navigation function, but there is NO NAVIGATION AT entertainment control display.

    I summarize my feedback, 1. Sales agent has NO back knowledge about the car, 2. He sold his used car like a used car. I mean he is ready not provide the happiness. My experience from CarMax, they confirmed and provided two keys. If you have one key, you should make another key for your customer and CarMax said, if there is no manual, they can refund if I bought the manual. He said the car has only one at last minute. He did not provide the correct information about Navigation. 3. Sales agent is not ready and no passion to sell the car, he did not clean the car for potential customer. I have lots of complaints. But I don't know you want to hear my feedback.

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    DriveTime
    Response from DriveTime

    Hello Young Hak,

    Thank you for sharing your experience with us. We are truly sorry to hear you experienced mechanical concerns while test driving your desired vehicle and your dissatisfaction regarding only being given one key.

    Although we are torn to hear you encountered a mechanical issue prior to purchasing the vehicle, we are glad to know our sales team was able to help address the concerns before leaving the lot. Please know that all our pre-owned vehicles are inspected and detailed before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    Regarding the keys provided, we provide all the accessories and keys given to us when taking possession of the vehicle. If the vehicle only included one key, then that's what we would provide our customers with at the time of sale.

    In addition to the coverages mentioned above, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    PriceStaffRates

    Reviewed Nov. 19, 2021

    I want to thank Ms. **. She was very professional and sweet. The price wasn’t what I expected according to the website but that wasn’t her fault and I still received a fair price. I am grateful for her help and loved my experience!! Keep up the great work.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Nov. 18, 2021

    Great service. Straight to the point fast process. Great salesmen. Stefan and Eddie were great help. Got me in the car I wanted in fast process with a great down payment even with my bad credit. Would recommend Drive Time to a family or friend.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 18, 2021

    Didn’t like waiting so long to be seen but it was worth it. Wish the car was washed first. Would have loved to have the tank full. But overall it was good with the outcome. I have a car and I can get back and forth to work.

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    Verified purchase
    StaffBilling

    Reviewed Nov. 16, 2021

    Thank you to Justin, Joseph, Bill, and Jennifer, everyone was amazing, helpful and patient with me as I looked for the right vehicle for me and when I made the choice and it didn't work out they helped me find the right one. I will be back when I need to make another purchase.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2021

    I would Thank Robert in the West Palm Beach office for everything. He was very helpful and generous. Yes indeed I will recommend this office to my family and friends. Again Thank you Robert! Stay friendly and keep up the wonderful job.

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    Verified purchase

    Reviewed Nov. 14, 2021

    The salesman was great. He worked with me better than I expected. He made sure everything was ready 'cause I live an hour away. The Manager was also great. They had the car pulled up and ready to go. He went over everything better than I expected. The dealership is a very nice place.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 14, 2021

    DriveTime gave me an ease of worrying about my credit affecting a purchase I would enjoy. They showed me multiple options to choose from without having to lower my luxurious standards. The pricing was affordable and fair. They worked with me, hold the vehicle I desired while getting my ducks in a row. I couldn’t be more satisfied. The car buying process is easy, hassle-less, and fast. Thank you DriveTime!!

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    Verified purchase
    Customer Service

    Reviewed Nov. 14, 2021

    I fell in the love with car, but it has several issues that I was not informed of. (1) Back passenger door does not open, (2) It stopped on me twice yesterday and once today. I was suppose to have hitch hook on back of my car but it was never there. I have to put on the high beams just to have lights in the front of the vehicle. Paula **, my phone number **. I want to take this vehicle and pick another one.

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    DriveTime
    Response from DriveTime

    Hello Paula,

    Thank you for reaching out and providing your review. We are truly sorry to hear of the concerns mentioned in your review and hope to provide some insight.

    Please know all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 13, 2021

    I was referred to DriveTime from my current co worker and when I say the experience was utterly amazing. Jonas at the Duluth location was absolutely amazing. He was very informative, he listened to my needs and made my purchase one of the best purchases I e ever made. I will definitely purchase again from DriveTime.

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    Verified purchase

    Reviewed Nov. 13, 2021

    Fausto ** made this a great transaction. Almost did not come back after dealing with a different person the night before. Had we not been there on Wed. It would have been 5 stars. If the review was on ** it would have been 5 stars.

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    Verified purchase

    Reviewed Nov. 11, 2021

    The process was so easy and I was only at the lot for approx. a hour. Laura and Francisco did a great job and really paid attention to all my want and put me in the perfect car. A 2016 GMC Acadia and I love it. Will definitely be making any future purchases with Drive time.

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    Verified purchase
    Staff

    Reviewed Nov. 11, 2021

    I love my car. I told people where to buy one. I love that people that help me on it. I will tell everyone that wants to get one at. I will think people will love to shop here. I love that I pick a good one.

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    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Nov. 10, 2021

    If you need a car, DriveTime is the place to go. The sales rep helped me through the entire process and answered any questions I had. After everything was said and done, I had my new car, they even helped me find insurance.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2021

    Antonio ** was very professional. He was very nice. Very helpful. I enjoyed my visit and I will tell a friend. Thanks DriveTime. Antonio explain all the details clearly. He got me and my sister a water. It was very relaxing at the office. Restrooms very clean. Great experience.

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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 9, 2021

    If there was a way to give a negative amount of stars I truly would. I was given a lemon car. Of course they have you take the vehicle somewhere in their network, Pepboys, who told me there was nothing wrong with the vehicle. 5 months later the car is now at a Nissan dealership. Repairs made but the rest is unrepairable. DriveTime says I am responsible for the remaining balance on the car before I am allowed to trade it in. I am NOT paying for a vehicle that is inoperable. It sucks you have to jump through hoops for a car that is worth nothing. I do not understand how such a crooked company is allowed to get away with such mess and succeed.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for reaching out and taking the opportunity to write a review. I am sorry to hear of the mechanical concerns that you have experienced over time, in addition to the concerns that you are currently encountering.

    Please know that we inspect each of our vehicles in an effort to avoid situations such as these. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns malory arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase. In order for SilverRock to process a claim for a covered repair, the Repair Facility would have to provide the necessary information to confirm the failure. Once the failure has been confirmed, SilverRock will proceed with approval.

    That said, I want to apologize again for any frustration this situation has caused. If you have any questions or concerns that you would like to discuss with us directly, please reach out to our Customer Relations team at (888) 290-0148.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 9, 2021

    Anthony was fantastic. I have had horrific experiences in the past with car buying and Anthony was understanding and thorough and really made the whole experience painless. I made it quite tedious for him since I was an out of state buyer but he hit every detail! I’m definitely a fan!

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    Verified purchase
    StaffTimeliness

    Reviewed Nov. 9, 2021

    All the staff was super nice, friendly and very helpful! Straightforward. No beating around the bush. I literally walked in, chose the vehicle I found online, test drove and picked up the next day! The overall experience was great! Buying a car can be exhausting but the staff at Drive Time cuts all the exhaustion out!!!!

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    Verified purchase
    TechPunctuality & SpeedStaffBilling

    Reviewed Nov. 8, 2021

    I wish I could give them 10 Stars!!! My nephew and I were both in need of new (used) vehicles. We went to North County and had the pleasure of working with Devin **, he was excellent…so easy to work with, he explained everything as we went through the process. And so quick, I think start to finish was 2.5 hours. I came back a week later (unfortunately Devin was not available). I ended up working with Josh **, who was an equal pleasure to work with. Both Josh and the credit manager, Daniel **, had their work cut out for them! They ended up getting me a great deal on the vehicle I wanted and payments that I can afford. I’ve been to other dealerships that make you feel like “less of a customer” because of poor credit. EVERYONE at DriveTime treated us with respect, allowing us to maintain our dignity. Can’t say enough good things.

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    Verified purchase
    Sales & MarketingBillingRates

    Reviewed Nov. 7, 2021

    When shopping for a car the experience can be downright frustrating! What I have found is that DriveTime truly takes the frustration out of car buying. We went and toured the lot to identify what we wanted. The sales person listened to all of our wants and looked at what we were also willing to maybe pass up. We wanted to keep payments in a certain place along with a down payment. The finance department took paystubs and bank verifications which made the process simple and easy. We were able to see all our options including down payment options, monthly payments and APR rates. We were truly able to see all the numbers right in front of us to make a decision on which vehicle was best for us. Really could not recommend them more!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 6, 2021

    They say 3x is a charm. I would highly recommend the Stone Mountain location over the Duluth and Marietta. They want you to be happy and drive off with an automobile. I was helped with synching my phone and we did a thorough inspection before I took it for a test drive. My rep did things in order and was friendly, personable and professional.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 5, 2021

    Had a great experience at the Gainesville, FL DriveTime, very helpful and professional, made everything easy and the sales manager and sales rep was amazing, would definitely recommend this place to anyone looking for a vehicle. They went above and beyond to make sure I got the vehicle I wanted.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 5, 2021

    Both Joseph and CJ were extremely helpful and quick! I appreciate how fast I was able to walk in, test drive and leave with the car of my choice! Also, the car I purchased dropped in price which lowered my downpayment as well! Kudos gents!

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    Verified purchase

    Reviewed Nov. 5, 2021

    I highly rec. going to see T at Drivetime in Savannah. Best thing you can do is be straightforward with all your circumstances (If you have any) and he will provide the best service around. I appreciate his patience as well as his timely service.

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    Verified purchase

    Reviewed Nov. 4, 2021

    Would recommend this location to one and all. Great experience. Dealing with Jan and turning in documents before going in saved so much time and hassle. This was our second purchase from Drive Time and won't be our last. Thank you

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    Verified purchase
    Staff

    Reviewed Nov. 3, 2021

    Had an idea of what I wanted before visiting the dealership. It definitely changed. I wasn’t sure what car to get. Had great help from Ty at the temple location. Ended up getting a black Ford Fusion. She runs great and I love her.

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    Verified purchase
    Customer ServiceCoverageRefunds & Payouts

    Reviewed Nov. 3, 2021

    Well tue when I was there for four hours, paid my deposit, got insurance, signed all my paperwork and was told that I could take the car wed as soon as my sister signs her paperwork so I called Drivetime up here and talk to a guy named Chris who told me that I was not going to be able to pick the until they got the paperwork back. It was just too many people telling you what to do but I really love the car.

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    Verified purchase
    Staff

    Reviewed Nov. 3, 2021

    Hands down, the easiest and most stress-free buying experience I've ever had! Solomon helped me and made me feel welcomed. He did a great job explaining things to me so I understood what I was doing. He was patient, and he made my car shopping experience great! I will be a return customer for sure!

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 2, 2021

    Best, the sales person at the Owings Mills location and Anthony, the sales person at the Laurel location we very helpful, informative and welcoming. They made our car buying experience very smooth. I would highly recommend Drive Time as a great place to purchase a car.

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    Verified purchase
    Staff

    Reviewed Nov. 2, 2021

    Solomon helped me in the most professional manner, great service, great location. At first I did not think I was even going to leave with a vehicle, but thanks to this wonderful service they provide at Williamstown location I was able to. Thank you for everything.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 1, 2021

    Buying a car was with ease and the sales people were very friendly and polite. They were very busy but that did not stop them from seeing all of the customers that were in the building. They even greeted everyone with a smile.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 30, 2021

    Everybody was friendly and very helpful. It was an overall very good experience. DriveTime needs to update the handicapped accessibility for people. Had a very hard time getting up the outside steps and trying to go to the bathroom was very very difficult.

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    Verified purchase
    StaffBillingTimeliness

    Reviewed Oct. 30, 2021

    DriveTime was the best option for buying a car. All dealerships should operate the same. I went to two other dealerships that gave me the run around. They claim that they wanted to help but not really. I finally tried DriveTime and instantly got approved!! I was able to buy the car that I wanted with the down payment that I could afford to put down!! The process was smooth, the battery had to be changed out and they got it done the same day so I can leave with the car! I told my friends about DriveTime and recommended they buy their next car from DriveTime.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2021

    I was not impressed with the fact that the vehicle was not vacuumed out nor were the floor mats put inside the vehicle. Nor was there a full tank of gas in the car. I understand that due to the pandemic the detailers were laid off but this should have been handled.

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    DriveTime
    Response from DriveTime

    Hello Ronda,

    Thank you for sharing your feedback. I am truly sorry to hear that you were dissatisfied with the cleanliness of your purchase.

    All DriveTime vehicles pass through a multi-point inspection, where they are detailed to meet DriveTime standards before transporting them to our sales lots. Our sales staff also makes their best effort to ensure our vehicles are presentable at the time of sale, and I want to apologize if this was not the case with your vehicle.

    That said, I want to apologize again if this has negatively impacted your experience. We will submit your feedback to ensure our inventory is presentable at all times. If you need further assistance, please reach out to our Customer Relations team at (888) 290-0148.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 29, 2021

    Eddie ** is amazing and definitely the best sales representative I've dealt with when purchasing a vehicle. He told us everything we needed to know, worked with our budget and got us out under 2 hours! Absolutely will recommend him and DriveTime to anyone I know searching for a vehicle.

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    Verified purchase
    CoverageStaffTimeliness

    Reviewed Oct. 28, 2021

    The three agents there were all very helpful and friendly. They helped me with everything that I needed and had to be done in order for me to drive the car home the same day. They also helped me get insurance.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2021

    My experience was wonderful. I traveled from Baltimore to Delaware not knowing that I needed an appointment. I was greeted by Don, who assisted despite not having an appointment. He was very patient and assisted me thru my purchase. I was very pleased.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2021

    My experience was great. Super easy and even when I was conflicted and changed my mind about which vehicle I wanted, Joshua remained calm and helped me through it. I was in and out within an hour and got my vehicle!

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    Verified purchase
    Staff

    Reviewed Oct. 27, 2021

    My experience was awesome. Nothing I can complain about at all!! I was greeted when I came in! Everyone there was super friendly! I wasn’t able to get the specific SUV I wanted but I was able to get one that fit my needs.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 25, 2021

    Fantastic car buying experience at DriveTime in West Indianapolis! They stand true to their word. These guys are 100% hassle free! Awesome customer service guys too!! From quality to friendly to best prices, they cannot be beat! I will forever be their customer!

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    Verified purchase
    StaffHonesty & Transparency

    Reviewed Oct. 24, 2021

    Real good experience. Friendly, honest and helpful. That’s what I like when I’m going to a store. Thanks Santiago for all your help and comprehensive. I will recommend Drive Time in Kissimmee to everyone that are looking to buy a car.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedBillingHonesty & Transparency

    Reviewed Oct. 23, 2021

    I applied online through Drive Time and found a vehicle Iiked. Set up an appointment and went. Was told that specific vehicle would be 19,000 dollars down payment! Down?! Are y'all high? Yet, I was able to get a vehicle that was 10k dollars less. Was almost 4,000 down. At absolute worse the vehicle I wanted should have been double at. Still a lie from the website who said my down payment was going to be 500 (I knew that was a lie and was expecting 2-4 thousand down). But definitely a bait and switch. I got a good car but wouldn't do business with y'all again just because of that.

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    DriveTime
    Response from DriveTime

    Hello Kayla,

    Thank you for sharing your review with us, and congratulations on your purchase! I am sorry if there was any confusion regarding a down payment that was provided to you during the initial approval process.

    Please know we strive to provide the most accurate information during the approval process. It is important to keep in mind that these decisions are real approvals and are not guaranteed. When you arrive at the dealership, your down payment requirements are subject to change based on the documentation that is provided to the dealership for verification. That includes proof of residency and proof of income. In addition, our sales team will obtain your most current credit score and help you get into a vehicle that best suits your personal needs. The desired vehicle will also play a major factor in the final down payment required. Our goal is to set up our customers for financial success during the life of their loan.

    Again, I am sorry to hear of your disappointment regarding the approval options that were presented to you. Should you wish to discuss your review more in detail, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to further assist.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Oct. 23, 2021

    Donita At DriveTime in Duluth GA was outstanding! Not only did she have patience with me but with the entire process!! VERY HELPFUL!!!! Loved her. I love my car and she made me feel and see it being the perfect fit for me.

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    Verified purchase
    Staff

    Reviewed Oct. 23, 2021

    We were extremely happy when coming in yesterday to get a vehicle., The gentleman who helped us was very kind and friendly as well as very informative. We want to thank everyone for their help getting us back on the road it was very much needed. Thank you again.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 22, 2021

    Janica was amazing, very patient and understanding. This was my first time buying a car on my own and I couldn't of chosen a better sales rep. Very pleased with the whole experience, definitely would recommend you guys. Thank you!

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    Verified purchase
    Staff

    Reviewed Oct. 21, 2021

    I went in at 12pm. I left your place at 1:30pm in my vehicle, my new Rogue. That was excellent service. Wondering where you've been all of my life. I loved my experience with you guys. I'm definitely referring you to people.

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    Verified purchase

    Reviewed Oct. 20, 2021

    I had a very good experience purchasing a vehicle from Drivetime Stone Mountain, GA location. I would shop there again and would recommend them to a friend. I especially like the fact that the process was quicker than I thought it would be. Their quality of vehicles is good and the so was the selection options. I would definitely recommend them to a friend.

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    Verified purchase
    Staff

    Reviewed Oct. 19, 2021

    Aaron was super helpful and knowledgeable about the vehicles on hand. He was very patient both days we visited and I’m grateful to have had such an easy experience! Also thanks to G2 AKA Bradley for helping seal the deal! 10/10 would recommend, the crowd goes wild.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 19, 2021

    The sales rep William ** was very helpful and got the job done and I appreciate everything that he's done for me while I was there. And he even went past the time he was actually done work so just know he will get the job done.

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    Verified purchase
    Staff

    Reviewed Oct. 16, 2021

    My wife and I had Janica take care of us. She was amazing and got us in a great car right away! It didn't take long at all and she was amazing for the help! It was the best experience we've ever had by far!!

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    Verified purchase
    Coverage

    Reviewed Oct. 15, 2021

    I am so thankful for my purchase. I searched for this specific make and model and was lucky to not only find it in inventory but also had the interior I wanted! My only wish would be for the warranty to cover hybrid components. I don't mind not having the battery covered but the other hybrid components is a must. That is why I declined the warranty and went with a different company for that part. Beautiful car and runs great so far! Thank you!!

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    Verified purchase
    Staff

    Reviewed Oct. 14, 2021

    I got a low mileage on my vehicle. I love my car. She even helped me set up my Bluetooth when I was lost. I loved her personality and she made the process go by easy. And most of all she cared about our timing and budget.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffRates

    Reviewed Oct. 14, 2021

    I bought my 1st car at DriveTime and had SUCH AN incredible experience with Marshall ** of the Athens Georgia drivetime location that I absolutely refused to deal with any other employee for my second purchase and even held off on my purchase and scheduled my day off to go to drivetime when Marshall was working. Not that the other employees were anything but incredibly friendly and helpful...it's just that Marshall ** goes above and beyond to work on the customer's wants and needs to get them in a car that they both love and can afford.

    Most dealership salespeople make me feel like they're sharks in the water with the sole interest of getting the most $$ out of me possible. Marshall displays deep concern with helping me get a car to fit my budget AND. That I love. I told all my friends looking for a car..SEARCH NO FURTHER than Marshall ** at athens drivetime. You'll drive away happy and confident Guaranteed! Thanks again Marshall **. You were as always..a PLEASURE to interact with. Wish you all the best and SOMEBODY please GIVE THIS MAN A RAISE! He works hard for your company and deserves it!

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 13, 2021

    We experienced excellent customer service. Both the sales people that helped us seemed to care about what fit our needs and budget. Also they did not make us embarrassed because we had hit some hard times financially and needed a car. We love the car and it was just what we needed.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Oct. 13, 2021

    I had a great appointment and very pleased with my experience. This is my first car purchase requiring payments and the dealer was very patient and kind with all of my "dumb" (and I'm sure annoying) questions I had. Definitely worked with me to assure I felt more comfortable.

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    Verified purchase
    CoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Oct. 12, 2021

    We were stressed and depressed as we really were not prepared to make another car purchase. But due to our truck breaking down and needing over 4 grand worth of work, we figured we needed to go ahead and make the purchase. We went to 3 different car lots. Sales people were pushy and tried to put us in something that would not work for our family. When we got to Drive time, we were greeted by a friendly team member, who was not pushy. He showed us exactly what we qualified for and gave us time to make a decision without pushing us. After we decided what which vehicle we wanted, he took us in and did the paperwork and had everything approved within 15 minutes. All paperwork was completed with 30 minutes. We got a really good deal on a very nice suv with low miles. We also got a warranty, GPS app and gap insurance. We will definitely be repeat customers.

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    Verified purchase
    Staff

    Reviewed Oct. 12, 2021

    Carlos and the rest of the staff that I interacted with were great. They seriously worked with me to get the right car. Thanks to the whole team! I would recommend Drive Time to anyone wanting to buy a good car!

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    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 12, 2021

    Have been 1 1/2 months and vehicle is now undrivable because transfer case is broke. Now I am paying for a vehicle I cannot drive and now will lose my job because I was sold a none reliable vehicle. Very displeased with purchase has been one issue after another.

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    DriveTime
    Response from DriveTime

    Hello Joshua,

    Thank you for sharing your feedback with us. We are truly sorry you experienced a mechanical failure so soon after your purchase.

    We do understand mechanical concerns are never ideal. I want to assure you that we do our best to try and prevent our customers from having any mechanical worry. It is important to keep in mind, all the vehicles we sell are pre-owned and some vehicles may show more wear than others. While our vehicles are inspected prior to placing them on our lots, we are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. Should the vehicle have a mechanical failure or fall below the safety guidelines from inspection.

    As it is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, we also offer an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items. Any time a customer may be experiencing a mechanical issue after purchase we would encourage them to contact our warranty provider, SilverRock, for the next steps aimed to resolve our customer's concerns.

    We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2021

    This was the easiest and fastest and most pleasant car buying experience I’ve been through. No pressure, no pushy salesman, no harassing phone calls. Will be back and will tell anyone I know to give DriveTime a shot! Thank you for such a great experience!

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    Verified purchase
    Staff

    Reviewed Oct. 7, 2021

    Michael helped me buy my first car and was so nice and helpful. So was everyone there with him. I was nervous to buy my car but they helped me out with everything and we’re so cool about it. Would definitely recommend to anyone trying to get a car.

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    Verified purchase
    Customer ServiceSales & MarketingStaffFollow-Through

    Reviewed Oct. 3, 2021

    My sales advisor Shane from Riverside dealership was wonderful. He was attentive to my needs, thorough and has great follow through and follow up… from start to finish. I am very happy with my purchase and the whole process was smooth.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Oct. 3, 2021

    Long yet successful accomplishment; Katherine did an excellent job supplying my objective. Provided me with the vehicle that has so far been efficient, for that I am appreciative. I rate the Ocala office 7 stars. Great service, hospitality, specific communication, and most of all inspired to provide you with your purpose. Thanks guys for such professionalism.

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    Verified purchase
    PriceStaffRates

    Reviewed Oct. 2, 2021

    Great service, friendly, personal, very helpful. He explained the price, fit me into a vehicle I can afford. David ** took time to show me the options that were available. He did not rushed or put me into something I did not want, very professional. I am happy with the purchase I bought. Thank you for all the help David.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 30, 2021

    Had a great experience with Drivetime. Fast, friendly and very helpful. Will tell a friend. Got a 2018 Kia Rio and it looks brand new. Great team in Chandler worked together to get me in a nice ride. Thanks guys.

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    Verified purchase
    Staff

    Reviewed Sept. 30, 2021

    Everybody in the building helped me in one way or another. In this day & age that just don't happen. I am grateful for the whole team!!!! They went out of their way to get me in this vehicle.

    Clarence

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    Verified purchase
    PriceStaff

    Reviewed Sept. 29, 2021

    Everyone was amazing and very helpful during this process! Whenever things got uneasy they reassured me every step of the way! It was a little drive for me but it was definitely well worth it. So far I’m in love with my new vehicle!

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 28, 2021

    Jeremy ** was the best sales person. He helped us get our new car fast and friendly. Georgia also helped when we first got there. The second day Jeremy made sure we left in a car. Thanks again Drivetime. My dreams have been made real.

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    Verified purchase
    Punctuality & SpeedBillingRatesHonesty & Transparency

    Reviewed Sept. 28, 2021

    I went in to the dealership with intentions of buying the mentioned vehicle. Knowing I would finance through the dealership and refinancing with my bank once returning home an hour and a half away. The salesman told me that I had to purchase all the extended warranties and because I was refinancing I did not foresee this being an issue. However, I find out today that it will take 4-6 weeks to process through my bank therefore, I cannot refinance until then. I am wasting money making a first payment that was schedule for 2 weeks out and wasting interest. He was totally dishonest with me. I thought that he was treating me fair until I found this out. Wish there was a way to cancel the warranties sooner.

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    DriveTime
    Response from DriveTime

    Hello Jamie,

    Thank you for taking the time to leave your feedback. I am truly sorry if our sales staff had caused you to feel pressured to accept our optional products at the time of signing.

    We do offer optional products such as GAP or an extended protection plan to ensure we are doing our best to set each customer up for success with their purchase. We provide each customer with an Optional Products Disclosure at the time of sale. This disclosure must be signed prior to leaving the dealership and is intended to aid our customers in distinguishing the optional products from those that are mandatory. We would highly encourage you to get in contact with SilverRock at (877) 584-3848, to discuss the cancelation process.

    We appreciate and value your feedback, we will be providing any applicable coaching or training opportunities in an effort to prevent this situation in the future. If you have any questions or additional feedback, please don’t hesitate to contact our Customer Relations department, at 888-290-0148.

    Best regards,

    DriveTime Customer Relations

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 28, 2021

    They were wonderful with communication. David from LiveOak location was the best. He made my first time car buying experience so delightful. I shopped around for quite some time before deciding to go with This company. Then I showed up at this Dealership and met David at the door and he made me feel like family. He kindly reviewed my information and guided me through the process without making me feel unworthy like other competitors have. He showed me what vehicles were available to me and was willing to help me completely through the process to make sure I got the car that fit my lifestyle.... I’m happy with my new car which is perfect and I’m very happy with DriveTime. Thank you David for being so great at what you do!!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2021

    Dana was very helpful with helping me trade in my old car for the new one. She made sure the new car was sent to the shop to get everything straight before I take it off the lot. I would like to thank her for her help and great customer service.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 27, 2021

    Excellent service. Very helpful and friendly. Prompt and knowledgeable with all my questions. It was easy and smooth to my satisfaction. Everything was explained and laid out for easy understanding. I was also very pleased with the selection of vehicles in my price range that I could choose from. Overall I am very happy with the service and my purchase from this company and would most recommend the experience to anyone whom would purchase a vehicle.

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    Verified purchase
    Staff

    Reviewed Sept. 26, 2021

    From the moment we enter Santiago was super amazing. He did everything he can to help. He asked us to look around. Ask questions as to what was our budget. Once we told him the budget he showed use car according to our budget. We did get the chance to test drive them which I thought it was great. At the End Nadeem to over her was great. Overall the team work is what they had in that office.

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    Verified purchase
    StaffBilling

    Reviewed Sept. 25, 2021

    Made all effort to get me what wanted and monthly payments I wanted. Worked hard, get deal done with my income. Friendly staff. Good supply of vehicles to choose from. Test drive was done by myself without a salesman trying to sell you anything so I could enjoy the drive to see if I wanted the vehicle.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed Sept. 24, 2021

    From start to finish, the experience was fast and easy. Applied and approved online, submitted information, talked to Dom ** my sales associate. Picked up the vehicle the next day. In, out and on my way. Sales associate was courteous and kept in touch with me throughout the process. Next day called to find out about the car. He was great as was the whole experience.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2021

    We had an excellent encounter with Rhett. Extremely helpful and pleasant. We were happy with the entire process and the way we were treated. We would definitely recommend this to our friends and family when they are searching for a car.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2021

    Great people. They also made sure my car was in good condition and it was a good vehicle. The young lady that helped me was very nice. She's a great person. Also make sure the car was clean and explain everything to me that I needed to know.

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    Verified purchase
    Billing

    Reviewed Sept. 19, 2021

    Everything was good at the dealership. The only problem I had was when I submitted my information online it said I had been approved with a 750 dollar down payment and gave me some cars to choose from but when I got to the dealership they were telling me the down payment would be 3100 for the one I chose online. I actually only had 2 choices with 750 down.

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    DriveTime
    Response from DriveTime

    Hello Jason,

    Thank you for sharing your experience with us and bringing this to our attention. I sincerely apologize that you feel that we misled you in any way regarding the required down payment.

    Our online approvals are real approvals based on the information the customer submitted through our website. Once you provide your physical documentation to our sales team to ensure accuracy and select your desired vehicle, we will be able to determine the required down payment. The down payment amount will vary depending on the vehicle you select. We will be providing feedback to the dealership for any coaching opportunities.

    That said, I apologize for your disappointment regarding the approval options that were presented to you. Should you wish to discuss your review in more detail, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to further assist.

    Best regards,

    DriveTime Customer Relations

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed Sept. 19, 2021

    My experience was great. My sales person Marlon was great as well. He made the whole process comfortable and fast. This is my second vehicle from DriveTime. If ever I need another vehicle I will definitely be going back to DriveTime. Thank you DriveTime for getting me back on the road.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 18, 2021

    What a different experience since 5 yrs ago! Just seems so much better this time... It was good last time. Don't get me wrong.. But the people you have now were AWESOME! Brandon did paperwork on phone, so kind and efficient! Then when we went it was Ross...he's awesome too! So attentive, no pressure and just a kind, kind man!

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    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 18, 2021

    My husband and I had an appointment at 3pm. We arrived 15 minutes before our scheduled appointment. After standing inside the dealership for about 5 minutes we were greeted by a lady that asked if we had an appointment. We replied "Yes at 3pm". She directed us to go look around at the vehicles and someone would be right with us. After looking around for about 30 minutes, no salespeople came out to greet us, so we went inside. The same lady that initially greeted us told us to have a seat and someone would be right with us. We looked around and saw several salespeople on their cell phones or just looking around. At 3:50 a salesman finally came over. I guess you could say that he "greeted" us, but basically just asked what kind of financing we wanted. He never said "hi", or even gave us his name.

    We had all the documents we were told to bring. He looked at my husband's pay stub and said we would need to get 3 months of bank records, tax returns, and his business license. We thought this request was strange since we have bought 2 other vehicles, from other dealerships in the past couple of years, and everything was the same with his job (he's been with the company for 14yrs). He never gave us his business card, he just sent us away and told us to come back when we had everything together.

    My husband and I are a biracial couple and had the feeling that we were treated with little respect could have something to do with it. The lack of any semblance of customer service was quite surprising especially since we are in the middle of a pandemic. We were VERY uncomfortable being in the business for over an hour and we were one of the few with masks on. We will NEVER waste our time with Drivetime. We left from there and went to another dealership and about an hour later, I was driving home in my new vehicle. So disappointed in Drivetime!

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    DriveTime
    Response from DriveTime

    Hello Kimberly,

    Thank you for bringing this to our attention. I truly regret to hear of your overall experience at one of our delaerships.  

    Please know our goal as a company is to provide the best customer service to every customer that takes interest in DriveTime. Upon providing exceptional customer service, our sales staff does their best to introduce themselves and establish a relationship with potential customers during each interaction. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely want the opportunity to address this. Please know that your review will not go unheard.

    We truly value all feedback and will be using this to improve our customer service. Should you wish to discuss your review further, please contact our Customer Relations department at (888) 290-0148, and a representative will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 18, 2021

    With a fast and easy online approval and trade-in amount my husband and I went to Drivetime in Columbia, sc and left just a few hours later with a new SUV. By the time we got home the airbag light and engine light had came on. I called the warranty number they gave and made an appointment to hopefully have everything fixed in just a few days. Even though I was very unhappy about already having to get things fixed, they made it easy.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 18, 2021

    Thank you for the amazing service that was provided with helping my husband and myself. The application process was easy and you guys work hard to satisfy every customer to make sure they don't leave empty handed. We're very happy about the selections we were given to choose from. Very affordable prices and very wide selections of vehicles to choose from.

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    Staff

    Reviewed Sept. 14, 2021

    Ms. ** was amazing and she was so nice and sweet. She keeps it real and she don't sell you know ** like tell you something one minute then say something else other. Hands down she is one of the best car saleswomen I know. Thanks Ms. **. You the best.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2021

    Very good and easy experience with Joshua! He was very patient and gave me a good experience. One of the best I have had. I was stressing wondering how I’m going to get back and forward to work and he was very kind. Thank you for this.

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    Verified purchase
    MaintenanceStaffBilling

    Reviewed Sept. 13, 2021

    I got my car on Aug 20th, The day after I got my car, my engine light came on, I start hearing sounds from my car, my break are terrible, my A/C is broken, like I’ve been in the auto care shop every week since I’ve got the car. I’m soooo disappointed with Drive Time. I even ask could I exchange my car. I just hate that I thought with joining drive time I’ll never go thru car trouble instantly and I haven’t even made my first payment yet. I’m just so upset and I regret getting a car from drive time. I really wish I could exchange my car,.

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    DriveTime
    Response from DriveTime

    Hello Dreshawna,

    Thank you for sharing your review with us. We are truly sorry you experienced a mechanical failure so soon after your purchase.

    We do understand how valuable everyone’s time is, and mechanical concerns are never ideal. I want to assure you that we do our best to try and prevent our customers from having any mechanical worry. It is important to keep in mind, all the vehicles we sell are pre-owned and some vehicles may show more wear than others. While our vehicles are inspected prior to placing them on our lots, we are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. Should the vehicle have a mechanical failure or fall below the safety guidelines from inspection. As it is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, we also offer an optional Vehicle Service Contract (VSC) for 5-years/50,000-miles to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items. Any time a customer may be experiencing a mechanical issue after purchase we would encourage them to contact our warranty provider, SilverRock, for the next steps aimed to resolve our customer's concerns.

    In addition to the Limited Warranty of these services, we would like to remind you that we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    StaffBilling

    Reviewed Sept. 12, 2021

    Good experience, got the payment where I needed to be, friendly professional staff especially Sean **. Will try to send him some customers. Good selection of vehicles to choose from, with the covid everyone did their best at being safe and protected.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 12, 2021

    Very easy process, salesman Noah was very professional, very helpful. David in Finance was very knowledgeable, very professional & both acted as if they wanted to help me, not just make a sale. Both answered all my questions & didn't try to sell me something I didn't like or that I couldn't afford.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 11, 2021

    Esteven was my salesman, he was both brief and professional which I appreciated. He answered any questions I had. The car I ended up purchasing was one that he himself selected for me to look at, and it was an excellent choice. Shopping for a car at a dealership can easily be an unpleasant experience, but in this case it was as smooth and painless as could be. Thanks mainly to Esteven’s approach to sales.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 10, 2021

    Mrs. Georgia ** help me get into a car on Wednesday September 8, 2021. She was completely amazing from the moment I walked in with my sister. Outstanding service from her, she gave me a real personalized attention and I am so grateful she was my sales agent! She exceeded taking care of me. She is just amazing!!!!

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    CoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 8, 2021

    I will never purchase a vehicle from them. I only had the car for a month and had to pay for repairs that wasn't my fault. Drivetime tells me they won't cover it. Silver Rock won't either. Come to find out, drive time does not do any thorough inspection on vehicles they purchase before selling them. Customer Relations told me this out of her own mouth. I can't wait to get rid of the lemon I purchased from them. This is the worst experience ever.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for taking the opportunity to write a review. I am torn to hear that you experienced mechanical issues shortly after your purchase.

    Please know that we inspect each of our vehicles in an effort to avoid situations such as these. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns may arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase.

    That said, I want to apologize again for any frustration this situation has caused. If you have any questions or concerns that you would like to discuss with us directly, please reach out to our Customer Relations team at (888) 290-0148.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffEase of UseTimeliness

    Reviewed Sept. 5, 2021

    Initially I checked your user friendly website for possible car options. I was able to schedule an appointment. We communicated via email and text. I received a checklist of documents required to process my purchase. That helped the purchase go smoothly. Tom met me and walked me through all information about the car and contract. He answered all my questions thoroughly. Tom is extremely friendly and knowledgeable. I am happy to say I was able to drive away in my car within hours. Smiles all around.

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    Verified purchase
    MaintenanceStaff

    Reviewed Sept. 4, 2021

    Sold a lemon. Lawsuit to follow. Sold a vehicle that did not work. Did everything right and I was hustled. Lawsuit to follow. Have all documentation. Not good. Bad. Very poor. Why rip off good people? Not good. Help. Why? I’m????

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    DriveTime
    Response from DriveTime

    Hello Joshua,

    Thank you for sharing your experience with us. We deeply apologize for any mechanical concerns you encountered with your purchase.

    We understand that mechanical concerns are never ideal. It's important to know that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    PriceStaffRates

    Reviewed Sept. 3, 2021

    This was the best first car buying experience. They helped me find a good car at a fair price. I would recommend that anyone should go to Drivetime. They helped me even though I have no credit at all. They was amazing.

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    Verified purchase
    Coverage

    Reviewed Sept. 2, 2021

    The vehicle is great so far! Was just surprised that there’s no spare tire. We had given them a few days notice that we were coming to pick up the car and it was dirty inside and out and the gas tank was almost empty. The purchasing of the car took approximately 2 hours which seemed very long to us and there were a lot of things the guy didn’t seem to know or that he was unsure about. It’s been almost a month since we bought the car and still haven’t received the title to purchase the plates for it. Overall we love the car but everything else seemed to be very unorganized.

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    DriveTime
    Response from DriveTime

    Hello Laura,

    We greatly appreciate the time you have taken to rate your DriveTime experience. I apologize for the time spent at our dealership while waiting to complete your purchase, in addition to the condition of your desired vehicle.

    I want to assure you we strive to provide a quick and streamlined car buying process for all of our visitors. However, the time spent at our dealership varies between customers. We certainly do not want anyone to feel rushed and want to ensure each experience is personalized. Our primary goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase, and in order to do this, we take the time to address all questions or concerns each customer may have.

    In regards to the condition of the vehicle, please know that we make our best effort to ensure our vehicles are presentable at the time of sale, additionally, to have an adequate amount of gas before driving off the sales lot to ensure our customers arrive at their desired destination. Also, not all automobiles have a spare tire included, if the vehicle was not equipped with a spare tire then DriveTime will include an inflation kit for good measure. If this was not the case, please contact our Customer Relations department at (888) 290-0148 so we may address this.

    Again, I am sorry to hear that you are disheartened by DriveTime due to your recent experience. Should you wish to discuss your review further, please contact our Customer Relations department at the number above, and a representative will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 1, 2021

    I came in for an 11 am appointment for a job that was supposed to take 2 hours. At 230 pm I asked what the estimated time frame to completion was. I was told 2 hours at the most. At 550 pm. The time of this review, I am still here. My car is torn apart. The technician is working on other cars and not mine. I can’t leave because car is in pieces. There is also grease stains on my seat and a box sitting on the roof. My car may not be new. But it’s new to me and it is in good condition. I’m pretty unhappy and would never recommend this shop to anyone!!!!

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    DriveTime
    Response from DriveTime

    Hello Robert,

    Thank you for reaching out. We apologize for the experience you had with a repair facility and for any delays that occurred while trying to pick up your vehicle.

    If SilverRock, our warranty partner, referred you to this repair facility, we recommend you share this feedback with them. Their vendor team will be happy to address this matter with the repair facility directly to ensure this doesn't happen to any of our customers again in the future.

    We apologize once again for any inconvenience this caused. SilverRock can be reached at (877) 584-3848 for further assistance.

    Sincerely,

    DriveTime Customer Relations

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 31, 2021

    Mishan was the best sales associate I’ve ever met and I look forward to doing more future business with your company because of him. My car wasn’t the exact one I wanted but it was my next choice and I can not be more happier.

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    Verified purchase
    Loan Process

    Reviewed Aug. 29, 2021

    I think you should probably discuss add ons like extended warranties before arbitrarily incorporating it in to loan documents. Secondly, the loan closing seemed rush like not giving you time to think about what you're signing. Everyone that buys from Drivetime on credit isn't desperate, though they may be credit challenged.

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    Verified purchase
    PriceStaffRates

    Reviewed Aug. 29, 2021

    From start to finish our car buying experience was easy, fun and the employees that helped us were very nice and knowledgeable! Easiest car buying I’ve ever had in my life!! Great pricing and detailed and accurate information on vehicle! Would definitely come back in the future!

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 29, 2021

    Vic was very professional, polite, encouraging to me for the car purchase. If there are any recommendations from individuals interested in a car, I will recommend Drivetime Auto. Even though, it was timely, the purchase was worth the wait. Thank you!

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Aug. 28, 2021

    First off I found out the entire driver side half of my vehicle has been replaced due to a severe crash it had prior to my purchase. Second.. this vehicle needs struts. Now I have to take my time to go get this looked at and hope that the company Drive Time uses pays to get these replaced and a alignment. If Drive Time refuses to pay, this vehicle will be back on their South Bend lot within 24 hours and I will request my trade in back of my cash. The sales crew was at their best (being salesmen), friendly guys. I like the car over all and hope to get at least the mechanical parts replaced at no extra charge. I mean… 21k for a car that needs work already??? Nah. Not cool.

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    DriveTime
    Response from DriveTime

    Hello James,

    Thank you for sharing your experience with us. We apologize for the mechanical concern you experienced after purchase.

    We understand that mechanical concerns are never ideal. It's important to keep in mind that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after. Our customers are able to view their coverage at SilverRockhelp.com or reach out to SilverRock, our warranty partner, at 877-584-3848 for any coverage questions.

    In reference to any damages related to an accident, we provide an Experian AutoCheck History Report as a courtesy at the time of sale. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration in a storm area, or involvement in a theft. If any of these items were applicable, they would be notated in the vehicle information section of the Experian AutoCheck History Report. It is important for our customers to know that DriveTime is not associated with Experian AutoCheck in any way and has no control over what is and is not reported.

    Lastly, we also offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase to ensure they are satisfied with their vehicle. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize once again for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148, should you have any questions.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    CoverageStaffBilling

    Reviewed Aug. 28, 2021

    Sergio was a great guy to work with in person! He helped us with getting the Jeep Compass we were there to look at and answered all our questions about how everything was going to work with payments, coverages, and the other 50 million things we asked him.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 25, 2021

    My experience was wonderful, friendly, courteous, fast service, please with my purchase. I was however disappointed in the number of vehicles I had to choose from. Overall I was able to find what I wanted and I'm very satisfied. My salesperson was very patient even though I was not. He saw my frustration and maintained a calming attitude.

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    Verified purchase

    Reviewed Aug. 24, 2021

    My wife and I have bought a car from Drive Time before and we had a great experience. This is the reason why we went back to buy another car at Drive Time. This time it was horrible and uncomfortable.

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    DriveTime
    Response from DriveTime

    Hello Valentin,

    Thank you for sharing your experience with us! While I’m happy to know that purchased another vehicle with us, I want to apologize if you felt dissatisfied with your recent buying experience.

    Please know that we strive to provide the best possible service throughout all steps of the purchasing process. In addition to creating a comfortable and personalized buying experience for each one of our visitors. Our main goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase. I greatly apologize if this didn’t reflect during your visit.

    That said, I want to thank you for being a valued DriveTime customer. Should you have any additional feedback, I encourage you to contact our Customer Relations team at (888)-290-0148.

    Best regards,

    DriveTime Customer Relations

    Verified purchase

    Reviewed Aug. 24, 2021

    Nice to not spend hours at dealership. Many choices of cars and there was no pressure on choosing a car. Once I picked the car out was in and out in less than 30 minutes. Would recommend. High quality of vehicles. Willing to locate a vehicle for me at another location.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2021

    Excellent customer service. Especially to Richard **. He was a very nice guy. He made everything fast and easy. I was happy with the car we bought (Nissan Versa 2018 special edition). It was easy to drive. So far so good. I got no problem with it.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Aug. 21, 2021

    I was very with the attention. Lashana was my salesperson and she was great. She get 5 stars from me. Thank you so much for all your help. Every one was super nice and help me get the car I need for my Family. Gave me a fair price for my trade in. I will fully recommend this place.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 20, 2021

    Tameka and Matt in Lakeland were absolutely amazing through this car buying experience. Tameka was available and patiently helped me through everything start to finish. From looking at multiple cars at multiple locations to Matt working with the bank. Although I didn’t buy at Lakeland, I bought at Brandon. Josue was awesome too! The buying experience was very fast and I drove away within 2 hours!

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2021

    After trying to find a used vehicle for a few weeks, during one of the most difficult times in history to buy one, my wife and I found our experience at Drive Time to be outstanding. Our salesman, Justin, was courteous, knowledgeable, and made the purchase enjoyable. I’d not heard of Drive Time. But, must say it was the best car dealership I’d seen. I would up from your company again, and would definitely recommend you to my friends.

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    DriveTime
    Response from DriveTime

    Hello Robert,

    Thank you for taking the time to rate your DriveTime experience. I am thrilled to hear that Justin provided a personalized buying experience for you and your wife!

    Although you provided us positive feedback, your rating leads us to believe there are areas of opportunity where we can improve. If you have any additional feedback, please reach out to my Customer Relations team at (888) 290-0148. Thank you for being a valued DriveTime customer!

    Have a wonderful day!

    DriveTime Customer Relations

    Verified purchase

    Reviewed Aug. 19, 2021

    Michake **, salesman and Carlos ** the manager were spectacular. They explained everything and the process went smooth. I have recommended Drivetime on Alameda to friends. As the process was less stressful than what I expected. I would definitely go back when I need another vehicle.

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    Verified purchase

    Reviewed Aug. 19, 2021

    I purchased a vehicle from Sam and I had an effortless experience with no hassle, I was explained in detail what was offered and what to expect in my purchase. I appreciate the easy and detailed purchase which took very little of my time and got me the car I wanted and I was home in no time.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 19, 2021

    I attempted to set everything up online considering I drove from another state. I was late an hour for the appointment so I had patience. I had already picked out everything and even had insurance on the vehicle so I was ready to go. I feel as though I got punished for being late to pick up the car. I had to wait hours after test driving and set up for temporary plates.

    I could’ve handled it but I had an elderly diabetic with me. I said something and they didn’t even offer water. I had to leave with no confirmed time frame to come back. I had to call to see if the plates were ready! What kind of customer service is that? After waiting for so long when I returned I had to then wait for Raya as she was trying to multitask 2 customers. I truly did not feel appreciated for my purchase and inconsiderate of my time. I could understand an hour or 2 but all day was ridiculous in my viewpoint because I had set everything up I could.

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    DriveTime
    Response from DriveTime

    Hello Michelle,

    Thank you for taking the time to share your feedback and bringing this to our attention. I am disheartened to hear that you were displeased with your buying experience at one of our DriveTime dealerships. I also apologize for any delays in purchasing your desired vehicle and for any lack of communication that occurred during your visit.

    I want to assure you that our goal is to create a personalized and streamlined car buying process for all our valued customers. I regret to hear you left feeling otherwise. If at any time the service level or communication at DriveTime is not being kept or not up to DriveTime standards, we would definitely like the opportunity to address this.

    We appreciate all your feedback and deeply apologize once again for any inconvenience this caused. We will be utilizing your feedback for coaching and training opportunities. Should you have any additional feedback you would like to share, please contact our Customer Relations team directly at (888) 290-0148.

    Sincerely,

    DriveTime Customer Relations

    Verified purchase

    Reviewed Aug. 17, 2021

    I would have like for the car to have been put on a full tank of gas when you have driven a hour and a half to get there. Would have been nice but now was there to make it happen but I did asked several times. And maybe the car having a car wash before the customer leave off with it. I bought it in Jackson Mississippi.

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    Verified purchase

    Reviewed Aug. 17, 2021

    I was very impressed with Beverly from Union City. She was a great salesman. Her manager was something. That's all I can say about him. But I do appreciate how they were able to get me into a vehicle. And will recommend DriveTime to others.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 16, 2021

    The best place I have been in to buy a vehicle. It's very easy and no nonsense. The staff was very good at their job. The sales person that help me was Denise **, even set all the apps for me. Give me a copy of the vehicle history that was very detail. I really like that And all the other paperwork. Explained everything so I would understand how it all work there. I give this place AAA.

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    PriceStaffRates

    Reviewed Aug. 15, 2021

    The staff was very helpful. I got a great car at a good price. Nothing bad to say about Drive time! The way they do business is top notch. I would recommend drivetime to all my friends and anybody who asked!

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    CoverageStaff

    Reviewed Aug. 15, 2021

    Colt ** literally made this experience the best! He is truly a special person! He took his time to go over everything, made it a point for us to really find the car that we really want, and talked us in to getting all the care covers, and how reasonable it was, we left CarMax to come to drive time and it was the best decision we made.

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    CoverageSales & MarketingStaff

    Reviewed Aug. 15, 2021

    I was very pleasantly surprised by how the experience was. I have never had a salesman be as informative and helpful in all of my 35 years of buying cars. Going through the car front to back to make sure everything was good was something new to me. There was no pressure to buy all the extra insurance that was offered, he just asked us to watch a 3 minute video about what they offered. Am I happy? Yes. Do I like the car I bought? Yes. Do I think I got a fair deal? Absolutely. Now the big question. Would I go back? Definitely. Thank you for making a process that usually leaves a bad taste in my mouth, a much more enjoyable task to do.

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    Punctuality & SpeedStaff

    Reviewed Aug. 14, 2021

    As much as I hate the process of buying a vehicle, this was the most painless experience ever! I worked with Matthew and he was amazing the entire time. Help me with all my needs and questions. As much as I felt like I was bugging him he definitely didn’t show it and was glad to help each and every time. He make sure it was the car I wanted and if not he me look at other options and stay within my budget. His other coworker sorry I can’t remember her name who help me with the paperwork and explaining everything was amazing. She made sure I understood and wasn’t left with any confusion. He make the process quick and easy and I will Do it all over again. Thank you DriveTime so much!!!!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 13, 2021

    From start to finish the best customer service and fast process I've had for a 2nd time! Thank you Omar for the super professional and excellent sales. Will keep recommending you guys to friends and coworkers in the future. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2021

    My wife and I had stumbled upon some bad times due to Covid and we weren't really sure if we could get another vehicle. Drivetime took care of us and everything else. They also acted fast and didn't haggle us at all. They are an amazing choice.

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    Staff

    Reviewed Aug. 12, 2021

    My husband and I stopped by to find a car for our daughter. We had been looking everywhere for a small good car for her but have had no luck. I am so glad we found y'all. When I first seen the Chevrolet Spark all I can think about was how I could really see my daughter in this car. We had Elyssa help us get into this car. I think that how spell her name. She was awesome. We went through everything so smoothly and she was so sweet. Very professional. She took real care of us. She was so friendly and so easy to talk to. She answered all our questions we asked with no problems and easy to understand. Thank you so much. I wish there was someone like her everywhere we go. The car was a surprise for our daughter going to college. She fell in love with it and I just wanted to tell Elyssa it fit her so awesome. It drives well and she is enjoying her car so much.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 11, 2021

    My salesperson Nicholas was the best ever. We need more people with a good heart and love what they do. Excellent service. I will recommend all my friends to come here and see Nicholas. The best customer service person I ever came across in the car industry.

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    Customer ServiceSales & MarketingPriceStaffBilling

    Reviewed Aug. 11, 2021

    I loved the vehicle which is the only reason I brought it from there. The vehicle was what I expected and more, however my sales rep. Was very short and rude with me. My questions that I asked was totally meant with a defensive attitude and even when it came down to the down payment. “She said you know your down payment is $3500, right?” I work in car sales myself and I would never treat a customer like he or she was a burden and I’d be happy to answer any questions so that I’d make it a pleasant experience. Buying a new vehicle is the second largest purchase in a person's life besides buying a home and no matter what a customer's credit is like I always treat them fairly, because they are using their hard earned money to be able to get something that will afford them to make more money, build their credit and try and live the American Dream! So I was very unhappy with the experience and I would not recommend it to anyone else.

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    DriveTime
    Response from DriveTime

    Hello Cassandria,

    Thank you for taking the time to share your feedback and bringing this to our attention. I regret to hear that you were displeased with the service level you received from one of our team members.

    I can assure you that this certainly is not indicative of the high quality of customer service and standards we strive to provide. Please know that we aim to provide the best possible service during all steps of the purchasing process, and I regret to hear you left feeling otherwise. Upon providing exceptional customer service, our sales staff should be doing their best to establish a relationship with potential customers during each interaction. Our entire sales team is trained to answer all the questions that arise during the purchasing process while completing the sales process in a timely manner. We know everyones’ time is of importance.

    We appreciate all your feedback. We will be providing the necessary feedback to improve our level of customer service. Should you have any additional feedback, please contact our Customer Relations department at (888) 290-0148, where a team member will be glad to assist.

    Respectfully,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed Aug. 8, 2021

    The salesman was excellent and went above and beyond in helping get the 2013 Nissan Rogue. Very pleased with his work. That being said the car was dirty inside and out. I know with covid some things go by the wayside but definitely need to have someone prepping the vehicle for delivery.

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    Customer ServicePunctuality & SpeedStaffBillingCommunication

    Reviewed Aug. 8, 2021

    The dealership gave me the runaround, made me wait 5 hours before the purchase was complete. My wife had to cosign at another location. The manager there said that wasn't needed. I got approved on my own. No communication at the Woodbridge location. Several customers were helped and completed before my paperwork was done. Never buy a vehicle there again!!! Also told that payments were biweekly AFTER paperwork was started. I'm paying $22000 for a $12000 car!!!!

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    DriveTime
    Response from DriveTime

    Hello Peter,

    Thank you for sharing your experience with us. We are torn to hear you were dissatisfied with your overall buying experience and apologize for the time spent at our Woodbridge location while waiting to complete your purchase.

    We want to assure you we strive to provide a quick and streamlined car buying process for all of our visitors. However, the time spent at our dealership varies between customers. We certainly do not want anyone to feel rushed and want to ensure each experience is personalized. Our primary goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase, and in order to do this, we take the time to address all questions or concerns each customer may have.

    In addition, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or financial terms, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We appreciate you reaching out to us to share your experience and apologize once more for any inconvenience. If at any time the service level is not being kept up to DriveTime standards, we always welcome the opportunity to address these situations. Should you have any additional feedback to share with us, you are welcome to contact our Customer Relations team at (888) 290-0148, and a representative will be glad to assist.

    Best regards,

    DriveTime Customer Relations

    Verified purchase
    Sales & MarketingStaffLoan Process

    Reviewed Aug. 8, 2021

    This was my first car buying experience. John ** is the sales rep that got me into my car. He had to jump through hoops that I’m sure other car salesman would not have bothered with. He was not pushy, he took his time with me and was very patient. I was so nervous about having a salesman talk me into a bad car loan or driving off the lot in a piece of junk, instead I drove off with the perfect car for me and the kids. I absolutely love my car. I’m so happy and thankful I found a place for people like me that are building their credit and need a loan. I’m glad John took a chance on me and got me the loan I needed. Anyone needing a car that’s been turned down or screwed over at other lots, go see John ** at Drivetime Louisville and you won’t regret it.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2021

    I was greeted by John Saturday August 7th at the Kissimmee Drivetime location. And I am happy I was paired with. John made the entire process seamless with his easygoing attitude. John was personable, friendly and very informative. He listened to every concern and needs I was looking for in a trade in. John wasn’t the only representative there that guided me through the process… I was also helped by Luis whose customer service was also matched with John. What a combination I was paired with and I couldn’t be more happier.

    I was given sound advice and help through the entire process. I was given many options until I felt comfortable with my decision at the end and there was NO pushing for me to make a decision I wasn’t comfortable with. John made sure I understood each document I was signing and if I had any questions, he actively listened to them. This has been the best experience I’ve had with purchasing a car and the best service I’ve received from anywhere in a very long time. John and Luis made a terrific team and I would do it all over again with that particular team.

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    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2021

    I had an awesome experience. It was fast and the gentleman that helped me was friendly and patient with every question I had. I would definitely recommend this place to all of my friends and family! Thank you Drivetime!

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    StaffBillingRates

    Reviewed Aug. 8, 2021

    They gave me 500$ for trade in and my car payment and interest rate was ridiculous... They don't care if you have bad credit because they are gonna screw you over either way.. If you waste your time getting car from them you will find out...

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for sharing your thoughts on our company. I want to apologize if you are feeling dissatisfied with the structure of your finance contract. Please know that we make our best effort to structure each customer's contract with terms that fit their individual financial needs.

    We try to maintain a sense of transparency by providing each customer with a Federal Truth in Lending Disclosure during the contracting process. This disclosure details the APR, finance charge, amount financed, total amount expected to be paid throughout the life of the loan, and the total sales price. It is also important to mention that our customers are welcome to utilize third-party financing if they are not satisfied with the financing options offered through Bridgecrest, our finance partner.

    We also offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle or their financial terms, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    That said, I want to thank you for being a valued DriveTime customer and apologize if you feel we misled you. Should you have any questions regarding your loan terms, I would encourage you to contact Bridgecrest Customer Service at (800) 967-8526.

    Best regards,

    DriveTime Customer Relations

    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 8, 2021

    My experience on 08/05/21 at Drive Time in Duluth, GA was great as well as the sale representative (J) too. We have been without our on transportation for almost 8 months. I Thank God for our new 2013 Ford Escape, Drive Time as well as (J) the sale representative and everyone else that made this deal to happen on 08/05/21. May God Bless Each Of You at Drive Time located in Duluth, GA. WON'T HE DO IT!

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    Sales & MarketingStaff

    Reviewed Aug. 7, 2021

    This was the best experience with any car lot we have ever had... Thank you to the sales rep and other employees for making this the best most painless experience. Considering what took place with my car on Monday I was not expecting to have to look for a different car.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2021

    Jalen was awesome She made sure I had all the information and what they meant. Would definitely recommend Drivetime to friends and family. The process did not take long, the people are friendly and they made sure I follow Covid19 guidelines.

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    CoveragePriceStaffRates

    Reviewed Aug. 5, 2021

    One of the best car places I have ever been to!! Friendly people and service rates them above all the rest!! Thank you DriveTime!! Marshall has been working with us since last year on the purchase of a vehicle!! The low pricing and short time of selecting, test drive, and purchase, we were done and out of there within an hour!! I would recommend DriveTime to anyone who is looking to purchase a vehicle!!

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    PriceRates

    Reviewed Aug. 4, 2021

    Michael was awesome. Super not used car salesman-like. Would go back. Would also recommend to anyone with not great credit. Good selection and reasonable prices. Also, they'll actually finance you. Only spent about 3 hours total at the dealership and that wasn't their fault. Once I picked the vehicle it was only about 45 minutes from then to out the door with my keys in hand. Thanks guys!

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    MaintenanceStaffBilling

    Reviewed Aug. 3, 2021

    I went in to look at a specific vehicle but the down payment did not work with my budget. Tre was a great help at the North Phoenix location and made everything go smooth. I would definitely do this again.

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    Verified purchase

    Reviewed Aug. 2, 2021

    Dealership was awesome in everything about my experience!! I was able to look at a few cars before my decision. Was a great experience, will be sending friends in. I wish I had known about you a few years back. I will be back myself.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingLoan ProcessRates

    Reviewed Aug. 2, 2021

    Had to buy a car to get back and forth to a new job that I had accepted at the end of June. I went to the Dallas, TX location the first time and spoke with Jerome. He was very friendly and professional but could not sell me a car that day because I had a licensed driver over 21 restriction on my DL. I went back on the 26th after I had passed my test to remove the restriction and this time dealt with Joseph. Even now, Joseph was professional, he continued to pressure me into purchasing a car with a low interest loan but with a high down payment that was well above my price point. This continued on for 5.5 hours. Multiple other customers came and went while we were there but some of the timing was due to response time from the bank. Ultimately I ended up purchasing a 2015 Ford Escape that night around 9:30pm CST.

    The car was working great until it came time to back out of the parking lot at the new job that I had started three days later and I couldn't back out because the brakes were locking and seizing on me. After taking it to a repair shop within my warranty plan the next afternoon. They discovered that the back rotors and brake pads were grinding metal on metal to one another (see attached pictures). Luckily for me I was able to promptly get this car to a repair shop to address that problem before the brakes failed and I got involved in a serious car accident. All that I ask is that you just check the car out with a fine tooth comb during your purchase. Also I ask for a formal apology because, quite frankly, this potential "death trap" should have never been on the lot to sell to customers. Just because there exists a huge demand for used cars doesn't mean that you all can cut corners and sell clunkers for high prices.

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    DriveTime
    Response from DriveTime

    Hello Matthew,

    Thank you for reaching out to us. I apologize for the time spent at our Dallas location while waiting to complete your purchase.

    I want to assure you we strive to provide a quick and streamlined car buying process for all of our visitors. However, the time spent at our dealership varies between customers. We certainly do not want anyone to feel rushed and want to ensure each experience is personalized. Our primary goal is to ensure you leave the dealership feeling informed and confident in your vehicle purchase, and in order to do this, we take the time to address all questions or concerns each customer may have.

    We appreciate you reaching out to us to share your experience. Thank you for being a valued DriveTime customer. If you have any additional feedback to share with us, you are welcome to contact our Customer Relations team at (888) 290-0148, and a representative will be glad to assist.

    Best regards,

    DriveTime Customer Relations

    Verified purchase
    Customer Service

    Reviewed Aug. 1, 2021

    I came in on the 30 July, Customer service was welcoming. I was giving a list of cars that fit my preference, I walked the lot and got the fill of them. I decided on the 2015 Nissan. I semi-test drove it around the lot. It's a used car so I wasn't expecting too much the mileage was very low for the year which was surprising, but.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2021

    Drivetime was the best experience that I have ever had when purchasing a car. Glen and Desha at the Fort Pierce location were so amazing and helpful and they were great answering my questions and getting back to me in a timely manner. I would recommend anyone to them. Thank you so much!!

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    PriceStaffBillingRates

    Reviewed Aug. 1, 2021

    I had found a very nice vehicle with low miles at a reasonable price…..concurring I have no so great credit. I had received 6 different down payment amounts. Each day a different price. While I understand it is mainly the bank who determines this, it became extremely frustrating. Luckily I was able to cope and the dealer worked with me to the best of their ability. The bank however that is their main finance go to was absolutely horrible to work with. In the end, I am happy with with my purchase and back on the road.

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    DriveTime
    Response from DriveTime

    Hello Daniel,

    Thank you for submitting a review. I sincerely apologize you were dissatisfied with the approval options that were presented to you. I want to assure you that we make our best effort to provide our customers with a clear set of expectations going into the approval process.

    However, it’s important for you to know that these decisions are real approvals and are not guaranteed. Any approval offers are dependent on the customer documentation provided directly to the dealership, such as proof of income, proof of residence, credit score, and the desired vehicle also plays a factor. Our potential customers also have the option to use outside financing if they find a vehicle that they are interested in.

    I appreciate you taking the opportunity to share your experience, and I apologize once more for any frustrations or inconvenience this may have caused you. Should you wish to discuss this matter further, please feel free to contact our Customer Relations Department directly at (888) 290-0148.

    Kindly,

    DriveTime Customer Relations

    Verified purchase
    Staff

    Reviewed July 30, 2021

    I would like to thank Rodney for everything that he did...I was flat out impressed with him and he took care and made sure I left in the same exact vehicle that I wanted! On my next car visit I'll definitely will see him again. All around excellent guy and salesman!!

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    CoverageTechSales & MarketingStaff

    Reviewed July 29, 2021

    I was very pleased with the sales associate who patiently helped me with the purchase of my new car. The associate explained everything from the contract all the way through the buying process to make sure that I was satisfied.

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    Sales & MarketingStaff

    Reviewed July 29, 2021

    I bought a vehicle thru them once before and was great. The 2nd time I was going to buy a vehicle from them had a bad experience due to immature sale rep. The 3rd time I had a great experience. Alejandro and William worked with me on my new vehicle and both were great! William went step by step with me checking to make sure everything was in good working order.

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    Reviewed July 29, 2021

    Thank you. Put everything. She made my car buying experience easy. I would recommend them to anyone. I didn't even think that I was able to get a car with the credit that I have and I I was able to purchase a car. I will send anybody in their Direction. Thank you again Drive time and Miss Laura.

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    Staff

    Reviewed July 29, 2021

    My salesman was excellent and knowledgeable, very friendly. I like the added safety tools that came with my car purchase. I would recommend him for anyone looking to buy a car. He is very knowledgeable about cars and would be a great person to go to if you didn’t have much knowledge about cars.

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    Punctuality & Speed

    Reviewed July 28, 2021

    Preston ** was great! Preston picked a great car! And listened to what I wanted! Everything was Fast and efficient. Preston listened and made things so easy. I love my new car! I look forward to a great business relationship!

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    Sales & MarketingPriceMaintenanceStaffRates

    Reviewed July 28, 2021

    Good used car at fair price, however; I find it hard to believe a dealership would let a buyer drive off without fixing the recalls prior to sale. Especially when the recall may cause a fire/combustion. Ask for Carfax! That being said, I am pleased with car even though not perfect. The price was very good. The best part of my experience was Herb my sales agent. No pressure, genuine care, doing whatever he can to make it work for you.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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