DriveTime Reviews

Nick, Rody and Karl was great. I was having some issues with the tittle but they was there to help. I also came last minute and was still welcomed and didn’t feel rushed at all. It was great all the way around!!

Came in to possibly get a truck, left with a 2018 Ford Focus. Very happy with the car. Not one scratch, dent or ding. Looks brand new. Only 86000 miles on it. I have a warranty, LoJack plus more. The sales lady is named Shelby. Very professional. Very polite. The sales manager the same. I would recommend this place to anyone.

Alex and Mark at the Gladstone, MO location were the best. They worked so hard to get us into a vehicle. They went above and beyond even entertaining our son. You could tell they work as a well oiled team.

Great customer service. I would send family and friends to Drivetime. All employees went above and beyond. Perfect experience. I love the vehicle I bought. Danielle was very helpful so was April and a very nice young man.

I received excellent customer service. Tony and Teneeka were great. They should be promoted. This is my second purchase. I will purchase again. I hope Drive Time will replace all of these car dealerships. Thank you for everything. The Kia Soul is beautiful!

I was welcomed in and taken care of like a human being. The whole crew was polite and respectful. My problem was fixed by this location and I couldn’t be any happier with the results. Thank you to the team at DriveTime on Cassatt Ave.

Best car buying experience...EVER! Thanks, Amii! You made visiting Drive Time in Fort Wayne, IN simple. You easily answered all my questions and made me feel completely at ease with the process. I will definitely be recommending Drive Time to others.

Great experience again with DriveTime, had the vehicle we wanted, got the deal we were told over the phone and transaction was seamless. Low mileage excellent condition Tundra was everything we hoped for with a fair price. Thanks again drivetime. We came back for a reason and you didn’t disappoint.

2014 Hyundai Santa Fe Sport 2T Red 4 door 2x4. Has moon roof and all the bells and whistles. Everything seems to work great! Thank you for your friendly service! Everyone was very helpful and not at all pushing any services!

Was An amazing experience. Andrea helped us threw every step to ensure that we walked out with a good car and good pricing, she’s an amazing working and definitely going to have to thank her some now for her hard work and getting us a car

Every single employee at the car lot was personable and professional and I will recommend DriveTime to anyone whom is looking for a new car. I love my new car and got a really good deal with no haggling, James set a really great experience.

Greeted as soon as I walked in the door, extremely friendly, fast and easy approval, and overall amazing experience. I was able get a great car for a fair price, low mileage, and I think it will be perfect for my daily traveling needs. Thank you Brian ** for all your help!!

Joshua was absolutely fantastic. He was very helpful with the whole process and I never felt judged or pressured to purchase a car. He worked with financing to get me approved with my unique income situation after being denied everywhere else. He even stayed past closing in order to get an approval. Would 10/10 recommend working with him and Drivetime. Will definitely go back and recommend to family and friends for future purchases.

Thank you for a great experience. We appreciate your help in getting our amazing new car. We had it looked at by our mechanic as well and they confirmed that it is in great condition. Everyone at Drivetime in South Pittsburgh was so great!

Frederick is an awesome employee to drive time I love him he made everything happen like you said he would great experience at drive time. Thank you Mr AKA MAKE IT HAPPENED!!! We love Drive Time. He took his time and figure it out.

I really enjoyed my experience… Nice customer service and very polite staff and helpful… The experience really brighten up my day. The car was at a reasonable price too. The car was in good condition and clean in the inside of the car. Just an excellent experience.

I was happy to have Auto Sales Associate, Jeff **, recently assist my husband and me with the purchase of an SUV. We found Jeff to be welcoming, personable and knowledgeable about the current auto market, purchasing process, financing, insurance options, etc. Thanks Jeff for making it a seamless process for us. Will recommend you to others too! **

I was very well pleased with the assistance that I received here at DriveTime. The associates were very helpful and knowledgeable. If they did not know they were willing to go and find out the correct answer. They say they're by my side until the job was complete.

Jan was awesome. I found a car so quick and easy. The only thing was that the car made a rattling noise, however Jan found a solution. I will definitely recommend to everyone I know. Thank you so much!

Nick was super awesome and pleasant. He was super professional! He was quick and easy to work with. He made us feel special. I will buy from him again! Keep up the great work Drivetime! Hoping for a great vehichle.

We were able to walk the lot without having to spend 30 minutes getting profiled by salesmen. All prices and vehicle details are listed in the windows, which allowed us to see what we could get within our budget. There were several low mileage cars at great prices. Aujanee was professional, friendly, and funny! Thank you!

Elijah Is such a great employee for your company. He knows his product and all the ins and outs. We would highly recommend him and your service to anyone looking for a new vehicle. Thank you so very much for the great experience.

Great, fast service! Great quality of vehicles and easy approval!! Thank you for making this so easy! Blake and Jerome were great!! I’m so happy I went online and actually was able to get approved there, it felt effortless! We are so happy with our purchase.

Kelly was Professional, polite, knowledgeable and went above and beyond for all of my needs. Kelly is a great individual to have working for DriveTime. You all are lucky. Kelly also made me feel extremely comfortable as well as the branch manager. I don’t remember his name. He was a bald fella but he was excellent as well.

Amazing job y'all did and salesman James ** was top notch. We look forward to buying another vehicle from y'all very soon. Service and paperwork from easy and we really appreciate the extra insurance and service. Thank you for making it a wonderful experience.

I purchased a beautiful vehicle. The customer service at drive time is remarkable. Very friendly and helpful. Shows and explained everything I needed to know. Very understanding, went through every paperwork and procedure with me to make sure I understood everything.

Brian ** assisted with my vehicle purchase on 8/17/22. He is very professional and knowledgeable. Brian was also very honest and helpful! We look forward to using your services again and would recommend to others. Thanks again for making it a smoother process!

I want to Thank Steve for being so thorough and helpful with my paperwork. Very nice guy. Then the beautiful woman who handled my sale, she took time to explain everything. I even cried and she was so gentle with since I've been through so much. Thank you all again.

I was first working with Rudy in the Arlington location. Rudy was friendly, knowledgeable, and super fast. Rudy helped me find a vehicle that was within my budget. I went over to the Fort Worth location to complete the process with Laura. Laura was very sweet and informative. Laura was also patient and very helpful. I would definitely recommend Drivetime to my friends the next time they are in the market for a used car.

Townsend was great and went over all options with me, the only issues I have are that the car I purchased is dirty inside and out, there is no gas in the vehicle and the USB port as well as the Bluetooth are not working.

My car buying experience was absolutely Amazing! Thanks to Jayme and Alex, who was training Jayme at the time. From start to finish it was a very smooth process. They made me feel welcomed with great conversation. They were very informative, in terms of everything I needed to know about my purchase. Every person I came in contact with at the Gladstone Drivetime location was very friendly and helpful. This is the place to purchase a vehicle. I drove away with a feeling of satisfaction. I have a very nice 2017 Kia Soul in great condition. Everyone was so friendly I learned everyone's name. Big Thanks to Jayme, Alex, Phillip, Mark, and Connor for making my car buying experience a memorable, and pleasant one.

Customer service was very welcoming… Would definitely recommend… Experienced a lengthy test drive. Offered me and my family beverages, it was so hot on that day. Quick processing on the financing end… Entire process was about 2.5 hours… Thanks again.

Good experience and Laura was extremely helpful and professional. I really liked being able to do everything online, but test drive the car and sign the paper. The whole process was quick and easy. I was in and out within an hour or less. Thank you!

Kelly was an awesome sales person, very patient and informative. She showed dedication and a strong will to help. Very knowledgeable and communicated well. I would definitely recommend friends and family to Drivetime. Kelly was never pushy or made any open ended promise. She allowed me to make a sound decision without feeling rushed.

This process was SO simple! I got into a car the same day! I can't say enough positive things about Bryan. He was incredibly awesome and extremely helpful. The quality of the vehicles I test drove were exceptional. Overall this was the BEST car buying experience I've ever had!

It was great. Mr. ** did a great job. He did not pressure us, made us feel important and that he could get us the best deal. It was our first time at Drive Time and will be willing to go back again if needed be. We are very very happy with our choice and everything that goes with a new car.

Was such amazing pleasure to work with and talk to he was caring, understanding, honest and very professional at all time. I will be referring him to my family and friends.. He made sure I was happy before walking out that door.

Please if you are looking to buy a car BE VERY careful as DRIVETIME IS A COMPLETE FRAUD. They sold me a 2019 Mit Outlander at 17 interest then once I had a issues with Bridgecrest I found out it went from 17 to 22% finance interest. How the heck do they explain that? DO NOT TRUST EITHER OF THEM.

Evan was real helpful, he went above and beyond my expectations...Can't thank him enough...Really do appreciate with help with my 1st car buying experience...Thanks again Evan for checking back with me to see if I was happy with my purchase...

Very pleased with the experience. Clay was very helpful and informative. It was an easy process. Just a little bit of a long Process. Very pleased with the Vehicle that I purchased. I would definitely recommend Drive Time to my friends and family. Thank you very much.

The staff greeted me with smiles and conversation. They made the process easy. I was in and out within an hour and I'm loving my new Kia Soul. I advise any and everyone looking for a car to give drive time a call or get approved online.

I got my car from DriveTime on August 6th 2022. Donnie and Brandon were very nice. They made sure I understood everything. They also let me do some modifications without getting mad. So all I can say hands down great place to get a car great customer service and really nice people!!

It was a quick and I got the car I wanted and happy to meet an agreement. The car was somewhat scratched in the back bumper and it looked pretty fresh to since I last seen it the week prior. Still happy besides that minor detail.

I very much appreciate how quick the whole experience was at the dealership. Previous experiences at other places, where they take hours and hours, make buying a car so unpleasant. I was I. And driving within 90 minutes, the fastest I’ve ever experienced. Plus the guys were knowledgeable and friendly.

Walter made the entire process simple and easy. I don’t have the best credit and was concerned I’d get turned away. Thankfully Walter got me approved and stayed below budget! He was patient with us and understanding that my husband had an appointment, requiring us to leave in the middle of the process. I love my new car! Thank you Walter!

They went above and beyond to make sure everything was working properly on the truck before I bought it. They were very patient and made me feel welcome. I highly recommend them to anyone who needs a nice car. They are awesome.

Josh and Cash was amazing and easy to deal with. Cash found the vehicle I had interest in upon arrival and there was a small issue with tire pressure sensor. Josh was able to get the mechanics to come immediately and take care of the car since I was traveling from out of town and on a short time frame. Called same afternoon with car ready to hit the road. They were both extremely professional and helpful during this process. I would definitely recommend them to anyone looking to get in a vehicle!

Very good experience purchasing the car from your Reno location. Very helpful staff, especially our salesman, Jacob. Friendly staff, clean location, all questions were answered. The car was clean. We went through the whole checklist & everything was good. Would recommend your company to a friend.

Zach gave me the best car buying experience ever! He is truly an amazing car sales rep. He deserve a raise and an excellence award. I have never been treated so kindly and with such care at a dealership. Thank you DriveTime for hiring Zach! He deserves a promotion yesterday!

I had a great experience at DriveTime. I think it was the easiest process I have had in buying a car. I loved that I was pre-qualified before I even arrived and they worked to get me into the car that I wanted. It was a great experience all around and Jorge ** was very professional and knowledgeable....answering all my questions with patience.

The general manager, Julius, was a great help as he made my car buying experience quick and easy while providing peace of mind. He is also extremely knowledgeable of all the services offered by the the company. He deserves a raise and a promotion.

From the minute I stepped into the building I was treated with the best service. From test driving the vehicles all the way to filling out the last paperwork the people and service were helpful and friendly. There was no rushing or the feeling like we were wasting their time like most places.

Staff was very helpful and patient, answered all my questions and concerns! I felt really comfortable with the transaction. No pressure! Left the lot with a vehicle and I am very happy and pleased. I will recommend this place to anyone who is in the need of a vehicle right away.

Had the vehicle for less than a week and it’s in the shop broke down with brake issues. There’s no way that I can be sold a car and it break down less without there being prior issues and y’all having knowledge of that.

The process was handled in a relatively smooth and in efficient manner. I enjoyed the attentiveness of the representative, Andrea **. She was able to answer all of my questions and concerns regarding the purchase of the vehicle. I was very interested in knowing the details of what was involved with the 30 day warranty for a used car.

Ab did a great job on being informative and helping on making the right choice on my purchase without a big hassle and taking forever. I would highly recommend about and Drive time for the next car purchase.

Duwayne was amazing, guided me through the process and made it easy for me to get a car! I would recommend Drive Time to anyone looking for a great used car and ask for Duwayne, he will get you what you want for a decent price.

Some miscommunication on the Greenville SC end, but got it straightened out, with the help of the Fairfield Ohio team…Matt very nice and truly a good salesman… Jonathan was a big help also. Thanks for the help, especially since we came 7 hours to get the car!!! Thanks…God Bless…

After getting vehicle the check engine light came on the same day. Provided to go to my local auto parts store. They did confirm the issue. Due to me purchasing on a Saturday I was unable to speak with anyone or go back to the dealership due to early closure. And service would not be availed for vehicle until Thursday. All around my experience was not very satisfying.

I had Joel as a salesman and spoke to LJ the manager. I looked up vehicles that I was interested in and went to the dealership to test drive the Chevy Traverse. Joel sprayed the car down before pulling it around because I saw soap on the back, no big deal. What was an issue was the noise the car made as he pulled up. Despite the noise I test drove the car and the noise got louder when I accelerated. Same noise sitting idle at a traffic light. Went back to and then test drove a Ford Explorer. I called this the Shaggy mobile because it seemed as if Scooby-Doo and his family rode in this car frequently.

I went skeptical of what would happen. They put all my info into their system and while it wasn’t what online said it was within my means. They even offer warranty service and more. Not to mention all the people I spoke to were very friendly!!

I came in there thinking I probably wouldn't find anything I could afford and at first it did seem like I was going to leave without a car. But Tameka was so good. She looked and figured out what she had that would work for our budget and at the end of our visit we left with a beautiful car and even better than I could imagine.

Not really satisfied with the car I have so I will be taking it back. To choose another one because I didn’t get the car I picked upon approval. Down payment a little high. Payments a little high. One or the other. I feel I should have got better choices than I got.

Bry was very patient with me & got me into a car the same day! Amazing customer service highly recommended great cars at great prices! I was prequalified and the prices from there was a breeze! Not to mention the warranty on their cars is great!

Richard ** was amazing. He got me into the truck I wanted. I would recommend him to everyone. My truck was my birthday gift from my husband. Best birthday gift ever. Thank you Richard for making this birthday special. THANK YOU.

It was the best experience I could ask for. He was very patient with me during the whole thing and I couldn't ask for a better car for my first car ever and I will send people to Drive Time for the foreseeable future.

This was the best car buying experience I've ever had. This location was very clean, friendly, and the management and staff took care of everything beautifully and professionally! Thank you Gregg **! I would recommend anyone to go to your location for their car buying needs!

Had a very good experience buying my SUV. The salesman was very professional and did a fantastic job even downloaded some apps on my phone for me. There was no pressure and they were all very nice and professional. The buying process went very smoothly and fast. Would recommend to friends and family.

Adrian ** provided me with excellent customer service, and was very friendly, he answered all and any question I had. David ** the dealership manager was nice as well. He assisted me with a concern I had with a vehicle I had recently purchased.

The staff was super helpful, and I can be pain. They found me a car that was much better than the one I went to buy. Quick and easy. And again the staff was great. Lot was well stocked with plenty of options. They went well beyond what they needed to do. Overall was very very satisfied. If you are looking start here.

Great Service, I would recommend anyone to try DriveTime. They offered us bottles of water and was very courteous. If you out there looking for a good car and good courtesy, go out and try Drive Time. They will hook you up.

The entire process of trading in my car for a newer one was seamless. The process was a long one as is expected, however the staff made it a smooth process. I loved their office which was spacious and equipped for proper social distancing. The staff were very pleasant, customer service was above and beyond the call of duty. I highly recommend paying them a visit should you choose to purchase a used car. Hats off to sales representative Keku and thank you also Janet.

It was a very pleasant experience. I think the APR is very high but we have kids to get to school and the down payment we couldn't beat for the car we got. Erik was very helpful and took the time to explain everything to us.

Joel and Jason really took care of me. They were friendly and efficient. I really enjoyed purchasing my vehicle from DriveTime. I would come back for a second purchase. I was really surprised to know I qualified. I’m really excited about it.

Mr. Alaendu ** was excellent with all of our questions and our experience was great and easy to understand the paperwork. The inventory of vehicles was very good to chose from with the variety of different types of vehicles on the lot.

This was my first time getting a vehicle on my own so KURT & JOSEPH really did a great job in assisting me with what I needed! I am in love with my purchase and would definitely refer my family to Drivetime!

I took my cousin to DriveTime to buy a car and based on both experiences with the company, I chose to buy a car the same day! The salesman was very helpful and professional and very knowledgeable in regards to cars, financing, etc. What I really liked about the Southlake location was the friendliness of everyone there!

Raneta was one of the most thorough and knowledgeable persons I have ever met in life. Honestly I don't know why she isn't a manager of her own dealership. As far as quality control goes Drivetime needs to terminate all of its inspectors and get new ones that have basic mechanical experience. I have noticed a lot of battery issues.

I came in. Greeted a person named Ryan. He was not welcoming. I was speaking to him. His response was, "Let me get her because she is actually purchasing a car." I sat and waited for about 10 minutes. Left. Came and came back and was greeted by a great gentleman with a beard.. He made me laugh. Stayed after hours. Made sure I was in my brand new Ford Edge. I appreciate him so much. Ryan should not interact with paying customers. Bearded man and manager need a raise. They were happy to help Me.

It was easy to buy a car. Very nice car. Only thing is their down payments are pretty steep. But as far as the cars. They are very nice. And Tim at the dealership was a great guy to deal with. Not a lot more you can say. Give them a try. It's easy.

Very good customer service, it was super simple and easy to get me into the vehicle I love. I was able to test drive without any issues. The team was very pleasant. I would definitely be recommending your service to my friends and family.

I was very satisfied w/ Hector ** (Midlothian, IL), he was very polite, resourceful, & very knowledgeable about every aspect of selling a vehicle. He also was a great help downloading/signing via my cell. I am a woman & feel as if they get taken advantage of in auto situations, but he was trustworthy & advised me as if I were more like a family member than a purchasing customer. He had an excellent rapport.

Robert and Alex were completely professional and very nice and courteous. When we were thirsty they got us water and my son some cookies. They were fast also. We wanted to test drive a car. They grabbed the keys and it took 3 but we found the perfect vehicle for us. %100 10 out of 10.

Mena was awesome. He helped me figure out what I could afford and made the process so easy. All the cars I test drived were nice and clean. I ended up with the car that brought me to DriveTime and I love it.

As a store manager I pride myself on customer experience. And that’s exactly what I got going to DriveTime in the Williamstown area. Every sales consultant there tried everything in their power to get something done for me and make sure I was comfortable. The assistant manager Derrick provide me with such a great experience I’m not sure I will go anywhere else. Thank you for being transparent about every vehicle and thank you for trying to find the best vehicle fit for me and my family.

Drive Time had the best price by far on the car I was looking for when compared to CARMAX. Booked our test drive online which was super easy. Tony did a great job with the financing paperwork in that I was co-signing for my daughter who just turned 18. Only thing that was surprising was that they don't accept personal checks or ACH transfers and credit cards are limited to $5K, so now I need to call the lender to add another $5K to down payment... Minor inconvenience. Also, had my mechanic check it out this AM and he said everything looked great.

Looked online and submitted a request...I got ONE phone call to set up an appt..she was extremely knowledgeable and got me an appt. Brett at the office was waiting for me when I walked in..best experience ever ..great service for the situation I was in.

I needed a vehicle and called Drive Time in Tampa, FL to get "pre-approved". They informed me of my credit score and actually told me it was better than a 100 points lower than it actually was. I immediately viewed my credit score on all three credit bureaus is how I know what it was and is. The representative (I won't embarrass him by name) informed me that I would need to put about half of the price of the vehicle I was interested in down to purchase a vehicle from them. This had to be the biggest insult I have ever heard. If I had $15,000.00 to put as a down payment, I surely wouldn't have called them. I went to the Tampa CU Auto Branch and bought a newer vehicle with NO MONEY OUT OF POCKET, got a great interest rate and with credit union financing. Drive Time should be financially penalized for lying to and misleading consumers.

The service was great. It seemed like they really wanted to get me in a car. I was ok .... then 24 hours later the check engine light came. I'll keep y'all updated because I'm going to have it looked at.

Great customer service. I had a great time there and the man who help me was amazing. Help me find what I could afford and a amazing car that I love. He help me with everything I need and with me getting insurance and learning how everything works. 10/10.

In my 72 years, I've purchased more than 20 cars - and yesterday's transaction with Andrew **/DriveTime was totally different than anything I've ever experienced. With Andrew as my (patient) Guide, he made it a Stress-Free, Thorough - and very Satisfying transaction. I never felt I was being 'Sold' or manipulated. Instead, I received relevant information to help me make my best decision. I felt more SERVICED than 'Sold'. It was Refreshing.

Love this place, staff was very professional and quick. Got the vehicle we came for and it was a breeze. Would definitely recommend to all my friends and family. This was the best car buying experience I have ever had.

Had an amazing experience with our salesman Dom! He had an awesome outgoing personality and this was the best car purchasing experience I have ever had! Thanks to the team in Northern Albuquerque! I am happy with the vehicle that we have chose!

Everyone was great and very helpful and went above and beyond to help me, great team I would definitely do it all again with them if I had to. I had a small problem with my driver license and they did everything they could to do to help and kept in touch until I got it figured out!

The salesman was very professional. Very courteous. Offered me some water if I want it. Took his time and went over everything with the with the contracts. Very very very knowledgeable and also we shook hands at the end of the deal and I think I thanked him and he stated to me if I have any questions please be free to call.

I am very happy with the car I purchased although I was only allowed to test drive 2 vehicles. There was another vehicle I wanted to see and test drive but I would have probably still chosen this one as it had low miles and the price was great.

Had to return one vehicle that I absolutely loved.. Unfortunately not happy that I have to take vehicle to motor vehicle for emissions test. Wish I had known that upfront. Great customer service. Service by appt; however, they are easy to contact.

Very nice folks at the Huntsville Alabama location. Purchased my wife's car there. In and out in about an hour or so. I did make an appointment and arrived early, they worked me in any way. On my next car purchase in the next two or three years I'll try to shop there again.

The people there didn’t seem to care about helping me obtain the Jeep. In the end I actually had to drive to a bank to get the loan and it was clear that I wanted the car more than they wanted to sell it.

Jay was great, made everything easy and is very polite professional and patience. Exceptional customer service from Jay M. We got the car we wanted with no hassles. I’m going to recommend family and friends. Thank you, thank you, thank you, thank you.

Travis was great from start to finish. He listened to my needs & made it happen. I really appreciate everything. Thank you. I will highly recommend. I love my new ride. I give 20 stars. Car shopping has never been this easy for me.

I want to thank Mark and Duane for helping me purchase my first vehicle. They were helpful and thorough with all my questions and concerns and made sure I was good to go. Shout to the rest of the staff as well even though I was talking to them. I feel they would done good as well just by how Mark and Duane presented themselves. They all represent the company to the utmost. Y'all keep up the excellent work. Once again thanks for the vehicle.

Walked into the building at 11pm and was out of there with my new car before 1pm!! I was shocked at how fast this process was. Richard was an amazing salesperson. He did not rush me at all with my decision. He showed me my options and then let me test drive my car. Would recommend to any and all who will listen.

I had an issue with the car after I bought it but it was under warranty so I took it to one of the in-network repair shops and they fixed the problem with no deductible. I did not have to pay a penny for the repairs and the vehicle is running like new!

Car broke down. 5 days later/about 600 miles/ transmission fail/broke down 2nd time. After repair/ refused return/or trade in. Very dissatisfied. Broke down on side of road/. Had to have family help me tow off the highway. Want my money back or a trade in/extend the warranty. Have seen many other poor reviews/. Will never recommend anyone to purchase a vehicle from DriveTime.

Brendan helped me find a car that had everything I was looking for and was in my price range. He not only was efficient at his job, but went above and beyond to make sure I left with a vehicle. He was very patient while waiting on documents I needed and never once acted irritated or annoyed, even when there were a few hold ups that had to be worked out. If you’re looking for a reliable vehicle and to be treated with respect and kindness throughout your search, I recommend you viair Drive time!

The customer service was all that. She helped me in all the right ways and I'm satisfied with my purchase. I will recommend anybody to go and get their next car from here. Everybody had great customer service skills and solve any problems you have. Get the job done to satisfy their customers. It didn't take long and fast, friendly service to everyone that walks thru their door. Friendly workers and from time you walk in they make you feel welcome and appreciated for coming to check out their cars.

I wouldn’t trust this company for anything due to the CONSTANT advertising. I can’t watch a show on HULU without the ad every few minutes. Their campaign is absolutely ridiculous. If you’d like to purchase a vehicle, I would highly recommend finding someone in your town.

Valorian ** was a superb representative!! Matt assisted with my paperwork transfer from another DriveTime location that was not customer friendly. When I came into the office ready for purchase Mr. ** assisted me. I couldn't have asked for better customer service. I was in and out in record time. I would definitely recommend the East point, Michigan location to EVERYONE!! THANKS FELLAS!!

Jonathan, the manager, is awesome. Not only did he help me save money, be he found me a nice car to drive. I really appreciate the staff at his location. They also called me the next day to follow up with me. I feel blessed right now!

Great customer service from Brian our sales representative. He helped us from start to finish. The process was quick and painless. I highly recommend Drivetime for your new vehicle. Drivetime has a nice selection of reasonable priced used cars. My husband and I will be back to purchase my son's vehicle next year.

The friendliest people work there. Made buying a car not so hectic. Thanks for making buying a car easy. The employees there all work as a team and any questions we had they were on top. Awesome job!!!! I recommend buying a car here for anyone.

Deal entered wrong by the first location. Get to the second location, spent six and half hours there. Not a very good day. Yes, I got a new car but there should have been no reason to sit in a dealership for that long!

Hands down best dealership experience, test drive included. We were in and out. Honest, friendly and straightforward. Listened and addressed all my concerns fully. Unfortunately, it was his last day there, even still impeccable customer service right to the very end. Thanks again Alec **!!!

This was the easiest and most efficient car buying experience I’ve ever had. Great job Richard and Joe! The service was so great that I sent my brother the same day. Looking forward to doing business for a long time.

Easy, fast and painless! Highly recommend for everyone. Credit approval was done before I arrived and we had car picked out but also test drove one other. My 2nd time to purchase with them and very satisfied. No surprises or pressure. Great service!

Traci showed us exceptional customer service! She made sure we saw the cars that best fit our budget. She made arrangements to show us more than one vehicle that we liked as well. I’m completely satisfied with my purchase. Thank you again Traci!

DriveTime was amazing! Clay worked with me and got me into the car I wanted. Everything was fast and easy! Best dealership experience I have ever had! Thank you DriveTime team!! And most of all to Clay for going above and beyond!

Nothing wrong with customer service. More wrong with the vehicle I bought! Got a chevy equinox. Drove for 1 day. Now the left side of the car shakes while driving 45mph! Told to go to tires kingdom or pepboys... Now has availability to look at or fix it until next week! I was very specific with the sales person about ending up with a used car with mechanical issues right off the lot and now I have a car that is 2013 and it shakes worse than my 2003 vw ever did! If I could use profanity on here the way I'd like too trust me I would! Very displeased and unsatisfied with the quality of cars DriveTime offers! I should've spent that 1k down payment on another crappy beater instead!

Really helpful, he was patient with us, and he made sure we had all the information covered. I will definitely recommend to a friend. He stayed late making sure everything was perfect and checked around the car to make sure it was suitable and ready to drive on the road.

Hello I am so excited about my vehicle I just purchase and the salesman was so nice. He showed me what cars to get in my budget and how it will help my credit. I will recommend my family and friends.

We were seen very quickly. We were treated very well by everyone there especially by Tequa! I want to thank you for helping us get our beautiful SUV!!! We never thought we could get such a great SUV. So far so good as they say! I appreciate Tequa very much! I took so much quicker than we thought!

Jonathan welcomed us in and was a great help. I left with my top pic of cars on the lot, it didn't take a lot of time. He even printed 2 extra copies of our insurance cards from our insurance company. Overall a tremendous experience.

I started with DriveTime in Macon but ended up purchasing in Marietta. Jeffrey my salesman and Rashena assisted me with returning my rental which they didn’t have to do. Would highly recommend any DriveTime dealership. 10/10. They are the best!

Got the car yesterday, tested the battery after it failed to start after driving home, the battery is tanked. I either want a new battery or the car is coming back to you tomorrow. 1/10 experience. More words aren’t necessary to convey this message.

Tony was very great. He took the time and was very honest and very helpful. Understood what I needed and listened to what I said. I recommend using DriveTime for my next purchase in the future. I will recommend others that are looking for a vehicle and looking for honest people.

I came in a week ago not knowing anything about what I was going to do or what I was going to get and I didn't get anything the first day. I have the choice to get something but I decided to come back a week later. I came back a week later and I was a lot more prepared. I had a better idea of what I wanted to get. I had a better idea of the process and was a lot more informed. Would I go through the process again definitely. It was one of the quickest cleanest car buying experiences I have ever had.

When I arrived for my appointment, I spoke with Dakota. He located my information and notified me that the vehicle I had spoken with 2 different representatives about had been sold, despite them saying it would be held. He was very lackluster and of no assistance after that point. As I was leaving Douglas walked me out and asked what my plan was from that point. He directed me to a vehicle comparable to the one I initially wanted and he followed through from there. He was helpful, insightful, and made sure I got what I wanted.

Thank you so much to Matt especially at DriveTime Tucson who was so patient, went above and beyond, answered every question I had and who really made my experience the absolute best! Thank you to Alex also from Drivetime Tucson for being so helpful and again so patient with me! Thank you to Sam and Dave from Drivetime North Phoenix for continuing to keep my buying experience so streamlined and amazing!

I had the BEST experience at DriveTime. The salesman I had, Mike, was so knowledgeable and personable. He kept me at ease when I had a slight issue with some of the logistics. He was funny and very easy to work with. The whole process took less than 2 hours. Highly recommend!!

We weren't happy with the first vehicle we chose and I called Allison the next day and she was able to get us into the one that we did decide on and love it. She was so kind to have to do everything twice for us. The ones at the DriveTime - we went to all of them - made us feel like we were friends not just customers.

Yesterday I went into DriveTime. Alex instantly tended to my needs. I received some of the best customer service I’ve ever had at Drivetime. Both Alex and Armin were great to me and worked hard to get me exactly what I wanted.

For my first car this was the best experience. My rep Brandon helped me for an entire month with finding a perfect car in my price range. I wanted to go to the location in my area but luckily I got in touch with Brandon in Pensacola instead and he showed me that they had a bigger selection with a lower down payment required. Car runs great, the sale was very transparent and smooth. He really took care of me! Even when I had to reschedule the sale date they keep my reservation for me and that really showed me how Drive Time is dedicated to helping their customers.

Jonathan and Spencer was the best. They was patient and helped me out a lot and I'm in love with my BMW. I recommend them. THEY MADE EVERYTHING EASY. GOT ME in and out as quick as possible. I understood everything.

John was amazing! Very pleasant experience. Highly recommend. The easiest car purchase I have ever had. Took no time at all. He explained everything perfectly and made it a wonderful experience. Once my son starts working and has a steady income I will have him go there as well.

The expert at Drive Time was awesome. It was my twin boys' first car experience and they treated them well. The boys were able to take part in inspecting the vehicle. They were smiling ear to ear. Thank you Drive Time for the experience.

Smooth, accurate, simple. Pleasant staff and a responsive, engaged salesperson. I never got an answer if the 90k service was completed or not, and if so, Registry is not updated. This forces me to take to dealer or will void the $3500 extended warranty they just sold me. Oh and half tank of gas! I just gave you 16k by cash or contract you thinking would come with basics like fresh oil change and FULL tank of gas. This is why failed full stars on 2 categories. Just being fair and honest.

I never heard of this place my brother was look at get car from there and so I apply I also needed a car I had some money save. I apply and was approve I waited couple weeks just cause I was was nervous and wasn’t wanting to get hope up and be disappointed. Finally I made appointment and when I went in I said I have this amount what can I get and glad the guy who helped me told me I look at car that I could get and I ended up getting a car and the process of it was so easy and glad was really helpful on questions I had. I was easier car buy experience I’ve ever had. The next day my bro went in and got a car.

Overpriced vehicles but I guess that is to be expected. The experience was good though. Customer service was good and quick. He gave me options to make it work to get e vehicle I wanted. I was just very disappointed in the online form in their website that asked for my social and then said $100 down. Went I came in, it changed to $1000. So beware and have more money on you because the down payment changes from what they quote online. It is a fake sales tactic to get you in the store.

Would not buy here again. They lie about the down payment and monthly payments. If I could I would give no stars. Went to three of their dealerships. The last one I went to the salesman was the best. Most of the car they showed me were junk. They said I was approved for no money down. That was a lie.

I purchased a vehicle from Drivetime on May 7th 2022. I had to bring the vehicle to the mechanic already 3x. It started not even a week and half I purchased the vehicle. The check engine light keeps coming on and blinking. The car also shakes constantly. I called Drivetime explaining the situation. I even have proof from Aamco. The warranty company was notified of the situation of the misfires. Due to the engine I can't drive the car until this is completed which I was told I might need a new engine. Drivetime refused to work with me and give me another vehicle or even my money back that is supposed to be under the 30 day lemon law which it has been under 30 days. I am financing this car paying a lot for a car I cannot drive. I am a single mother paying my own way with everything working 2 jobs. I don't deserve this. No one deserves this. Something has to be done. This is unfair to myself and my children. Please help me.

Jordan ** at the Athens location, was so great. She had so much patience and her customer service was everything. I will recommend anyone to come see her. Jordan was fast. She got me and my family in and out.

I was able to finally trade my car in for a lower payment. But I did get a dirty, gross, unclean vehicle. They said they no longer have people to wash and clean up cars. I don’t even know if it was checked prior to me buying it after all. It was like “Here. This is all you get”.

I loved the services. Dillon had great customer services and helped me with any questions I had. I went to the one of Lafayette Rd. I recommend it! Everyone was welcoming. I got what I wanted and they were very patient.

Jazzy, Alan and Brennen take the car buying experience and make it an art form. I’m 61 and have purchased a few vehicles. The Jeep Compass I just bought for my Birthday is our second Jeep purchase in just over 2 months. I wholeheartedly recommend Drive Time to any and everyone.

I am satisfied with the knowledge of my sake man. But unsatisfied receiving my purchase vehicle fuel on E. And the suv purchased was not detailed..I was not given a thank you for using Drive Time. I would like to be accommodate. But the overall service man was accurate and timely.

They are selling lemons.. I shoulda listened to the lady crying up there telling me don't buy a car from them.. They not gonna help you when your wheels fall off a week after you drive off the lot.. The warranty company suck. They not gonna help and the customer service is even worse.

Jack was very nice and patient with me when deciding on what I wanted, he helped me out a lot. The only thing I did not like was, when you do the application online, it tells you how much you are approved for and the downpayment and everything but when you get down there it's a whole different ballgame, you need to evaluate that.

The online approvals should be geared to the car the person is interested in. I was a little upset that the car I was interested in was not for the approval I received. The sales representative was excellent and helped me find a different vehicle that I loved too. He was helpful and very professional. I would recommend friends to here.

Experience started off well. In and out of the door pretty quickly. I handle financing and all that. Tire pressure was off in the driving light and not even 24 hours later the check engine light was on again. Kind of feels like I’m driving a limit but I’m glad that these problems have come up only a day later.

I had a dirty car that cost me 21,000. Gas tank was not full and the floor mats weren’t placed in the front. Quick and easy to get a car but not much customer service as far as the car being ready to go.

Dereck, my sales rep was great, he searched for cars for me, and continued to stay in touch with me thru the whole process, he searched until he found the perfect car for me, and I love it, model, color, interior and body, excellent sales rep, thanks Dereck ** at Drivetime

They worked as team and got it done. And they did it all while I was at work. Got me what I wanted and for the price I wanted. And so friendly. I would highly recommend to anyone looking to get a new car. I love my truck! Thank you.

The staff was amazing. Rohan knew what kind of car to show me right from the start. They worked so hard to make sure I got what I wanted and needed. Very proud to be a customer and will come back in the future.

Had a wonderful experience with Drivetime. Although it wasn’t the car I wanted, I was given a good amount of alternatives and found a car that I love. I will say the process took longer even after submitting things prior to my appointment, it was nonetheless a wonderful experience.

Morgan was very helpful in my decision and helping me make choices to fit my budget. This process was by far very private and enjoyable!!! Thanks Charlotte Tryon location!!! Everyone was very courteous and nice and Morgan even called the sister store to see if they had anything to fit my needs. I was very impressed with the care and time he took with us!!!!

Jarrod is awesome! The whole staff is amazing. Very helpful, very kind! Very patient on finding the right vehicle. Best place to get your vehicle! Excellent customers service!! Good credit bad credit they will work with you. You are in the best care with DriveTime!

I had a great experience at DriveTime. The sales person Francisco ** was very helpful and patient. He took the time to help me look for a vehicle with my specifications. He took the time to explain to me the whole process from start to end. He also took the time to help me set up my profiles and apps. All in all I had a great experience at DriveTime and would gladly refer Francisco ** to my family and friends when they're in the hunt for a new vehicle.

I have always hated having to go buy a car because you normally get "the run around" Not true at DriveTime. I walked in the door at Ft. Worth location, met Laura and provided necessary information and got approved within minutes. She was personable and did not care only about "the sale." She truly cared about me as a person. We found my car at the Dallas location and was able to meet another amazing person, Josh. He treated me just as great as Laura had. I'm so very thankful God brought us together. I will be recommending DriveTime to all my friends and family! I LOVE my new car. Thank you from the bottom of my heart!

Got approved. Found truck I loved in Dallas, Wanted them to move to okc to buy so it was closer to me by 4 hrs. They said no traders? Not what you advertised!! So I bought from a local dealer the next day… Sorry.

Tim ** is awesome! He was honest and helpful. With the help of his manager, he was able to get my down payment to a more reasonable amount, although still high. So far I am happy with my vehicle... This us the second vehicle I've bought from this Drivetime dealership.

Felt welcome, good customer service, pretty much a hassle free experience. The only downside was the price of the vehicle, but that's the market right now. Good follow up the next day after my purchase, and everyone seems committed to my satisfaction.

The cars on the lot was arranged to easily view by make & model. We had a lot of options to choose from especially in this climate. We’ve been car shopping for 3 mos. I wish I would've went here sooner.

They lie to get you there then tell you that you need thousands of dollars to purchase. They website makes you believe you're getting into a car and that car can be 150 miles away. I was told it’s not their fault where I live. It’s a straight up hustle! Don’t believe them!!!!

It was a pleasure buying with Lorenzo **. He made me feel comfortable and was very patient while I figured out my insurance. The overall experience was great. I left I left with a vehicle I loved and will definitely recommend other to purchase with Drivetime!

My experience with Drive Time Alta Mere was GREAT thanks to Mr. Adam H. & Ms. Laura S. Their service was unmatched and they took very good care of me & I left the lot the happiest gal. Thanks so much!

I can't believe I was able to get a car! I have not good credit at all but have a good job. They overlooked my credit score and looked more at my ability to pay and I drove away! I literally cried tears of happiness as I never thought I would be able to buy a car ever again. Thank you so much!

I just want to say Andre and Marlon made my first time car buying process so incredibly easy and non frustrating…. Not to mention fast! I had an appointment with Andre however Marlon stepped in and assisted. They both were so patient with me and explain everything in much detail that it was very clear for me to understand. I will definitely be recommending others.

First of all the customer service was great… the guys actually did a great job trying to take care of me… my problem is with the vehicles… the first one I purchased… I drove 15 minutes down the road and it started running hot… after inspecting under the hood … water reservoir was completely empty… after further inspection I noticed it had a hole in it… called the dealership who dispatched a tow truck that took 3 hours to come… again the customer service from the employees was great…I found another car I like well after the dealership had closed.. the car battery was dead so it needed a jump before I even left the dealership.., should have been a warning… I parked for the night… so the next morning I try to start the car it doesn’t crank … come to find out the alternator is no good … one more thing I actually came from out of town to get this done… I doubt these cars are actually inspected as claimed.

The Staff at the Laurel and Temple Hills location was very polite, kind, helpful and patience with me. I would definitely recommend them to others. The vehicle my wife and I purchased, is just what we wanted and needed for my business and personal use. Thanks.

Wow I'm so pleased with my purchase. The process was easy and everything was explained in detail. Chris went above and beyond for me. Buying a car can be stressful but I never felt that way. Drivetime is the best choice to get a great car at great prices. Thank you again Drivetime.

Tim ** was my savior. He was patient and really seemed to care. I would recommend a ample raise for that man ASAP. Best experience I ever had buying a car!!! I would send all my friends and family to him!! Very happy customer. Scarlet **

The help was great. Even when I drove off the lot and the engine light came on. I immediately called and received a callback with options. Then manager even called the next day to check on me. So far a great experience.

I had the absolute best experience with Jasmine at DriveTime. She made buying my first car so fast, easy and worry free. She was friendly and professional just like the two guys I met working with her! I would 100% recommend this location specifically to friends and family knowing what I do now. Thank you again Jasmine for your patience, knowledge and the perfect car!

My experience was amazing. Everybody was very helpful. Very knowledgeable about all the information and it was a quick process. They had me in and out within an hour and a half which for some people is long but for me that was relatively short especially for being a car dealership. Overall great customer service.

The transmission is bad. It’s not shifting. The speed stay under 70. I already report it. I will drop later. Waiting for silver rock. Please I need a better deal. 18k finance on a bad car. Please help me. If there’s a pick up truck, please look into it.

We started out in a different store. The van I liked was overheating so we moved to the independence store, and worked with Austin, he was great but when we drove the Path Finder the check engine light came on so we left with nothing. However they repaired the car, picked it up a week later, drove the car home, engine light came on and I got to spend from 8-4 at a repair shop waiting for them to replace the Mass Air flow sensor. To sum it up I still would recommend DriveTime because Austin was great and warranty covered all repairs. I enjoy my new car.

I was only there maybe 20 minutes. The staff is amazing and very thorough with speed. Very friendly, attentive, and helps you with your needs. The manager was amazing and his assistant walked me through everything. Will definitely recommend them to anyone in the market for a new car.

This is the second time I have been in need of a vehicle, and also the second time I have turned to DriveTime for help in obtaining a vehicle. The employees were absolutely amazing and went out of their way to get me into a vehicle; I will be referring your company to everyone; DriveTime always comes through in a time of crisis or need....which puts them above and beyond all other car dealerships.

I had a great experience from when I called in until I left. Roderick was great and helped me go over all of my options. This decision was made on a whim after renting a car through Lyft Flex and paying $250-$300 a week. I would have drove off the lot in a ice cream truck. I enjoyed visiting the dealership and speaking with an actual person about my human experiences. Compared to putting all of my information in computer just to see if I would qualify.

The brake oil and antifreeze were almost empty and shortly after I left the dealership the check engine light came on. Also the oil remaining life was at 17%. I thought the dealership would of made sure these were taken care of before selling the vehicle. The sales person Kelly was awesome. I would definitely recommend and use this company again.

Destiny was awesome. Patience and knowledgeable. She made my experience better. I was scared to do this but she helped me through it all. Michael was not as friendly, but found mistakes Destiny made pretty quick. He did his job great. He knows what to look for and did a good job.

Shonte ** was very courteous and she really jumped through hoops to get me approved! Very satisfied! I had no knowledge of what I even wanted and she went through a number of vehicles until I was satisfied. I would definitely recommend this place!

Daisy was the person who helped me with purchasing our car. She was very friendly, happy, very helpful... She went over and beyond to help us, more people in sales should be like her... We are also very happy with our purchase, and every one at that DriveTime was awesome!!

This was my first time getting a car. Dana helped make this process so easy. It was a great vibe all around. I asked questions she asked. She helped me choose the best car for my budget and left happy and relieved. I recommend Drivetime.

The Reno Drivetime team was wonderful. They worked with me and my odd schedule to get me into a sweet car! Brandon helped a bunch getting everything set up and Gabby helped getting everything finished. The only downside was I think they were short-staffed the day I arrived so the car wasn't that clean and the windows were really dirty. And that was the only issue I had!

Maggie is one of the most patient knowledgeable friendly caring salesperson that I have ever experienced... Definitely would refer her to someone looking to buy a car. The paperwork was not as complicated as expected and the time in the office was not lengthy.

This was the fastest and easiest vehicle purchase I have ever made. I filled out the application online. Within 15 minutes someone called me to go over my application and make an appointment with my local dealership. When I came in for my appointment, they already had all of my information verified and approved. Andy was super patient while I decided which vehicle I wanted. He gave me all of the financial information upfront to help me make the best decision financially. I could not be happier with the entire experience.

Jashua and Aaron in Mobile, AL are the BEST!!! They gave me my best car buying experience (and I have bought 10 cars in my life). ROCK STARS!!! They were efficient and super friendly! They even stayed open to finish paperwork so I would not have to return the following day. Great Service!!!

I loved Byron **. One of the best sellers I came across the board. The best one of a kind this man. Help me find the best car available for me at the time w/ great value and any time I need me a new car I'm coming to him and referring many more to come.

Best car experience ever. She explained everything to the point. Also while we were waiting for the approval she made the time go by quick. Excellent experience. Will recommend her to all friends and family. Did not get approved for the car I walked in looking at but made sure I got into something that fit into my taste and budget.

These folks are on top of it!! Unbelievable customer service from all the sales team & manager. They made this experience as smooth & easy as possible & handled my snags with grace & patience. I will absolutely use these folks again. Thanks to your team!

Tauris was amazing at helping me purchase my first car. I wasn’t very knowledgeable on this process, he gave me all the information I needed and assisted me through it. 10/10 recommend. They are quick to help their customers and offer the best deals. I am super proud of my purchase and will refer everyone to Drive Time on Sahara from here on out.

Omar ** was our salesman and was very helpful. Had a lot of knowledge of the car buying process. Treated us like we were people unlike a bad experience we had at Budget. I would recommend anyone to come visit Omar at Drive Time. Thank you for a good experience.

I recently purchased a 2015 Jeep Grand Cherokee SUV from the Fort Wayne store. I made an appointment on a Sunday, showed up on Monday evening, picked my car up on Tuesday. They were the most fabulous people to work with. They stayed late waiting for all of the paperwork and made me very happy!!!

I went through three different people before finalizing the deal. Also said it was an issue with the car. It seem it be fixed. When I returned to pick the car up a few days later damn problem high maintenance cost now.

Shonte ** was rude and nasty. She lied to me about everything. I was so desperate for the car I almost took it as it was which was dirty, stinky, sticky and had a muffler problem. She told me I need to get Safe Auto which was $185 a month which was a lie cause I already had a provider so now I'm waiting for my refund on that. She then told me that I would only be paying $26,000 but when I went over the paperwork with my family they seen she was really charging me $38,000 for a car worth $13,891 at best. I took it back and got a refund which took 5 days to receive. She wanted me to pay $240 biweekly for 70 weeks which is 5 years after I put down 1,850. Worst experience of my life. Never ever go there. I truly give them 0 stars but I am forced to give them 1 to post this review.

I was skeptical about buying a car from lots for many reasons. But Drivetime, and their associates, helped me get into a car that is dependable and affordable. The staff, especially Ms ** at the Jacksonville location off Atlantic, were friendly and extremely helpful. As a first time car buyer, it was a great experience!

Zane worked with me for over 2 weeks to get into a vehicle within my budget. He had such a positive attitude throughout the entire process and I couldn’t be more grateful. After not having a vehicle for almost 4 months I finally got a ride!

Samuel ** from Taylor MI was very fantastic. You need more people like him. He was very professional! Even knowing that he let on that he had some personal issues. He did not let that get in his way of doing his job. Great Job on explaining the vehicle I bought and going over the car with me.