DriveTime Reviews

Process took too long, did not like not getting paper copy of transactions, setting up phone information fustrated me. Everyone was nice. Also could not believe warranty would make my payment increase so much. Can I purchase a warranty later? This review is too long. Also just like my purchase got to go now. if this is not a dependable vehicle you will get a review like you have never see nationwide

I had a great experience and didn't feel any pressure to buy a vehicle. I chose a vehicle with low miles and a fair price. The staff listened to my needs and made sure I understand the whole process of buying a vehicle from DriveTime. I totally recommend giving this company a chance to help your needs. Thanks DriveTime.

Mena the salesman was very professional and very helpful in my selection of the vehicle. Thanks to him I am driving in a 2021 Nissan Versa. I would highly recommend anyone to DriveTime. Again I was very thankful for your service. Your sales rep are so kind and very down to earth in talking to. Joe **

I would like to say that the dealership was clean and bright. My salesperson Rob made my feel important without the normal pressure felt when when buying a car. He was knowledgeable and extremely professional and I would recommend him for my family and friends.

Really happy that they remedied road noise before completion of sale. Not so happy it didn't have gas and wasn't washed. Also not so happy that the cobuyers address was listed as mine so that my tiny mailbox will now be getting all of their auto related mail and ads now as well. That will be a problem for a long time.

My experience with Drivetime was overall good. Jasmine ** assisted me Friday and Saturday until I left that lot with my suv. She was kind and patience. She did not give up although I wanted to. I really appreciated her help and I am enjoying my suv. Thanks so much and I will recommend others to you all!

Flew in out of state to drive back the exact car I wanted! The Plano team was amazing! Had everything ready! I was in and out and on the road under an hour!!! Great experience, will def use them in the future! They make the car purchase experience a relaxing pleasant one, rather than stressful!

Purchase process was so easy and pleasant. I give them a 10 out of 10. I had a terrible transaction with a company called Vroom. Which I would never never refer someone to. I went to Drivetime and was driving off in a new car in an hour or less.

My experience at DriveTime Laurel was amazing. I was very nervous at first but Kinea took her time, answered all my questions and was very patient with me. I put down less than what I thought and my car now is low. I am so happy with my decision. Thank you so much Kinea and DriveTime Laurel staff!!

This was one of my best experience with purchasing a vehicle the staff (Sam) was very helpful and knowledgeable. I came and had no clue on what to expect but Sam made sure I was treated right and he provided excellent customer service. The facility was clean and the whole staff was helpful when needed. I would purchase from Drive time again if I needed to.

My world got turned upside when my suv broke down and the repairs was in the thousands, I made the call to Drive time and they went above and beyond to get me back on the road. I was helped and taken care off by a staff that really showed they care and understand hard times.

Jesse was exceptional with following up with questions and keeping me informed. Made the process very easy and understandable with a great attitude. Found the car I wanted with all the options I was looking for. I would recommend working with Jesse for your car needs. I went to the West Broad location.

The price at the end of the 5 hour ordeal was shocking. I’m paying double the quoted price I saw on the site for a 10 yr old car. More than double. The guys were very helpful and polite. I like the car. The price I was first quoted was fair enough. The end price was shocking.

We dealt with both locations in Middle Tennessee and found all the staff friendly and helpful. We were not pressured into any purchase and when we were ready, we drove our vehicle home after about 2–3 hours of getting everything settled. I'm pretty sure we'll be back for our next purchase!

My wife and I had a wonderful experience purchasing our car at DriveTime Greenville NC. The salesman Mike was very knowledgeable on what he was doing, so it really made the process go quick and smooth. Not just saying this to be saying it. It's a.true story. Never thought a car buying experience could go as smooth as our process went. Go DriveTime.

The entire experience with Amber, at DriveTime, was excellent! She was welcoming from the start, making me feel right at home. She was very thorough and knowledgeable, ensuring I understood the entire purchasing and contract signing process. Amber was super patient, as the phone time with my insurance company was lengthy, lol. Thank you again for everything! You rock! I would definitely recommend friends and family to you guys!

I had a great buying experience at the Drivetime in Lewisville. All the guys there were great and helpful. Edwin ** was my experience guide and he was wonderful. He answered any and all questions I had. He was very patient, and knowledgeable and ensured I had everything I needed before pulling off. I felt welcomed from the first time I entered the building. I truly appreciated the entire process. It was easy and everyone ensured I was comfortable through the entire process. Thanks guys!

Just want to say, it was the EASIEST car buying experience I have ever had. You say what you do, and do what you say!! Your representative was very nice, and polite. The vehicle you advertised was the exact model I test-drove and eventually purchased. So Thank you so much, and will recommend to my friends.

Mr ** is a polite, honest, friendly and informative salesman. My only concern if I had to make a complaint, would be that he takes care of one customer at a time. Otherwise, I would highly recommend him to anyone looking for a vehicle. I thank him for taking the time with me and for addressing any issues I had in purchasing my vehicle. Everyone I've shown my car to loves it. Again, thank you!

It started with Chayane. She was so polite and friendly on the phone when scheduling my appointment. Talking to her felt like talking to one of my friends. Selected 2 cars to look at. Jeff was great at getting everything going for me, and very knowledgeable. He gave me tips, and gave me all the details and answered my questions. I didn't feel like I was being misled or lied to. Elena was terrific and had me laughing so many times! She's a ray of sunshine. And finally Clay, who is also a capricorn like me, helped ease me and really paid attention to my needs as a customer. That dude got me! He knows what's up.. Tell him I said we are goats for life! They all made my experience a fast, easy, and painless car buying experience. Great group of employees. Happy ending, I got the car I wanted!

AJ was great! He was very helpful and informative. He was able to answer all of my questions and was professional in the process. Being new to the area AJ was also very helpful with direction and recommendations. I'm loving my new car and look forward to exploring the Phoenix area in it.

Charles was an amazing person and I appreciate his service. I was able to roll up out of there in a nice vehicle, no more walking or catching the bus. I am forever grateful for Drive Time. Thank you for your help and all you stand for. I will be definitely be sending more people your way look out for them

Well I went to 2 different Drivetime’s the first one was the Marietta Ga location where I received exceptional customer care which included a detailed look at several vehicles by Desmond that would not only for my budget but my livelihood as well! From there I was sent to Chattanooga TN where Chris made sure all my paperwork, insurance details, test driving and Superior help by helping me transfer all my belongings with my trade in to this Amazing 2016 Chevy Traverse I bought! The both of them went above and beyond and I would suggest these 2 Drivetime’s to anyone! Great job guys! 5 stars!

The service and staff were awesome. My complaint is not with them but with Drive Time. I purchased a vehicle and drove 3.5 hours one way to pick it up. The car was dirty inside and out. One of the salespeople washed the outside but didn't really clean the inside. They stated that they have to clean the vehicles and they don't have a cleaning crew to do so. When you purchase a new vehicle, it's suppose to be clean. I had to drive back home 3.5 hours inside of a dirty vehicle. This is NOT good customer service. No one should leave with a nasty new car that you just purchased.

The absolute best experience I have ever had buying a vehicle... I will be sending all my friends to Drivetime.. sales person was great, I don't know what else I can say about drive time this place is absolutely amazing I had absolutely no issues with anything, I was even allowed to do my own inspection was not pushed or shoved or talked into doing anything extra.

Very informative, helpful and precise. They helped me a lot so that I can get out of there with a car. Test drive was great and paperwork was swift. Very good customer service and follow up the next day after buying the car was great. I will recommend DriveTime to anyone looking to get a good used car.

I was completely frustrated about my vehicle situation and going to 10+ car lots and dealerships finally I ended up in the right place. Staff was calm and easy to communicate with when I was bouncing phone calls, work and other things. I thank y’all for the simplicity of buying my truck and recommend DriveTime to anyone.

DriveTime made everything easy for us and the manager was able get my spouse’s name added to the loan and title process. They provided a checklist, ensured we were satisfied with all the vehicle’s features, and quickly addressed any questions or concerns. We were very happy with DriveTime’s customer service and commitment to customer satisfaction.

Sean ** turned a problem into a great experience. I had to return my first car purchase due to an issue and he made it a fun and enjoyable experience. He was very patient, informative and thorough! I would definitely recommend Sean and Drivetime for your car buying needs! I love my new car. It rides great and it's super cute too!

My experience with Bridgcrest was awful so I have to think If I really wanna recommend someone But the store workers was Awesome. I love the car. Thank you, thank you, thank you. Mr ** and Quita was very Good. Awesome. Love, love, love. Thank you again.

I had a great experience purchasing my vehicle from DriveTime. Andrea was professional, kind and worked with me to get the best option for my wants and needs! She was very helpful and I appreciated her timely and professional candor and effort getting me the car I wanted! I drove off the lot with my new Jeep in less than 3 hours. I couldn't be happier! Thank you, Andrea and DriveTime!

Today made my 30 day mark of having this car and the bumper fell off and the car cut off. The radio stopped working. Every time I close the trunk glass falls out. I can’t believe this. And then the repair shop that Silver Rock sent me to said that Silver Rock stated they don’t cover maintenance fees and that my bumper that fell off they won’t pay for or my radio and since the car is not cutting off now they can’t do anything about it. And now I have to pay $45 for a diagnostic test after I was told it would be free as long as I was under the mileage and I am. But I still have to pay this man to get my car back. This is absolutely ridiculous and very unprofessional. Just a company full of liars.

This company should be out of business. Selling shiny lemons has to be against the law or at least should be. I purchased a car from Drivetime in March 2023. The car has been in a shop every month since and is back in the shop now. No lights showed on the dashboard yet a week after purchasing the car the transmission had to be changed. The car sat in the shop for 3 months for this issue. Customer Service had nothing to offer or say to help the situation. It's like a "oh well" type of answer. Silver Rock is a part of Drivetime and the customer service agents on that side are just as disconnected and could care less about the predicament the shiny lemons has you in. This company needs to be investigated. Too many things don't add up and the way they cheat you is criminal.

I had a wonderful experience with Jason who helped me at Drive Time. I'm not tech-savvy at all, he took the time to load everything in my phone for me. He is awesome. He really went the extra mile. Great experience, I'd definitely recommend Drive Time to others. The overall process was simple and easy and Jason made it that much better.

Ike was great. He walked me through the process and explained everything to me as he went along. My first time ever buying a car went much smoother than I imagined it would. I took my niece in a few hours after I drove off the lot. When Ike saw me come in was on top of making sure I was not back due to any issues. I would recommend Ike to anyone.

Matt from Tucson store was exceptional!!!! He made sure we got the best deal and we drove out with an awesome truck same day!!!! He was patient, kind, and knew his job so well. Thank you for all you do!!!! We Love it!!!! Thanks for the smooth and easy experience. You made getting a vehicle worth it!!!! We will enjoy our purchase. What a great ride!!!!

I did the pre-approval online with a very specific need in vehicle. After a short wait and watch time I received an email with the perfect vehicle. I went in to the location with my wife very close to closing time and the staff was very amazing. We were there less than an hour and left with our dream vehicle. The entire process was so smooth and stress-free. No pressure, quick answers to all questions and very welcoming employees. This is our second vehicle from this location and I would recommend them to anyone I know looking.

I had such a good experience at the Conway store. Jarrod ** was the best. He has excellent people skills. He made me feel at ease and responded to all my questions. He has outstanding customer service skills. We love our car. It was love at first drive for me.

I purchased a 2021 Kia Rio with 21,500 Miles on it. With in 3 days of driving the vehicle all dash indicator lights came one. The check engine light, the abs light, the emergency brake light, the traction light, the tire pressure sensor light, the power steering light. These light come on and off randomly sometimes they stay on for days and some time they come on and off several times in one day. On August 9th the car was services at A-1 Auto (See attached text message) and a claim to Silverrock was done. A-1 Auto basically charged $110 to do nothing as the light came back on the very next day on August 10th 2023. I was told by A-1 Auto it was a Kia issue and to take the car to a Kia Dealership so I made an appointment that day for Sept 2nd 2023 that was the soonest they could get the car in to be diagnosed.

It was very straightforward, no haggling. I was able to walk around the lot looking at the cars without anybody trailing me. I also liked that we were able to test drive the cars by ourselves. The staff was very helpful and friendly. Thanks again for a great experience and I definitely will recommend Drive Time to my family and friends.

My experience with DriveTime was initially great; however, my satisfaction took a significant hit just three days after my purchase when the engine light came on. I promptly reported the issue, and I was informed that it might be a minor problem. Following their recommendations, I took the car to multiple mechanics, all of whom were referred by DriveTime and covered by the SilverRock warranty. Unfortunately, I received conflicting diagnoses from each of them. It was only later revealed that the root issue was a head gasket problem. Due to the back-and-forth trips to the mechanics and work, I exceeded the 300-mile limit for returns, which meant I couldn’t return the car. As a result, my vehicle is currently in the shop for repairs, and I’m left relying on uncomfortable public transportation for another two weeks.

Kat and Derrick were customer representative. They made me feel welcome to make sure that I understood everything and I was very pleased and I would recommend it to friends and family. They were wonderful and did everything possible for me. The service there was was great. By the time I left they are left with a vehicle that I wanted it. They provided wonderful service. They kept me up-to-date. Why the process was continuing and at the end I got my vehicle.

Ryan was very helpful. I had to wait a long time for credit/application review because the agent went to lunch without completing the process. I wasn’t happy about that. This was my 5th experience with DriveTime. I wish the financing were cheaper and payments were true “monthly” and not when you get paid. The actual price of the vehicle is like two to three times the sticker price. That can be a bit deceiving, but I always know I can get a vehicle even with bad credit. The pandemic ruined my credit.

DriveTime is great. Me and my wife had a great time. They were very honest and upfront and I would recommend Drive time to my family and friends. Britney is great. She was a great help to me and my wife. Thank you drive time. They were real nice about every thing. They really go beyond the call of duty and that means a whole lot.

Car purchased 8/31/2023. Car had overheated some on test drive but salesman advised us to put coolant in if it overheated again. It did and the coolant was added a week ago. Today the car is overheating again. On Sunday 9/03/2023 the check engine light came on and is still on. Now the emergency brake shows a malfunction. When I called on Monday 9/4/2023 I was told to get in touch with Silverrock. I guess when you claim you can return the car in 5 days if you are unsatisfied with it is somewhat misleading. It's a good thing you pushed buying insurance to cover repairs as I think most of your cars need it. I contacted Silverrock and they will estimate the repairs. I am very unhappy with the whole transaction. The car was purchased in Round Rock TX. The car is not even two weeks old and I have to get repairs. I believe it qualifies as a lemon.

If I can give 100000 stars I would. Excellent company! I love my car. Haven't had any problems and Omar was amazing! Thank you DriveTime, I been struggling finding a car and y'all came through for me. I really appreciate y'all!! I'm referring more people! Y'all was very helpful for me. This is a good company to get a car from!! I recommend 10/10.

Drove 2 hrs to get the vehicle and the experience was awesome, as far as customer service. However, the car broke down 1.5 hrs away from the dealership. Luckily, we still had a rental to use and will be reimbursed for it but it was still an inconvenience. We also ended up spending $135 to have the vehicle towed but will only he reimbursed up to $75, even though we didn't even get the vehicle home.

I purchased my vehicle from the North Charlotte location this past Friday. Mr. Morgan ** did an outstanding job. His information and knowledge of the vehicle was spot on and it did not take a lot of time before my Wife and I were driving away in our new pickup truck. Because of Mr. ** it was worth the four hour drive from Vidalia Ga to North Charlotte for my purchase.

They was wonderful in assisting me with a vehicle. They took their time and patience for as making sure everything was good with my new truck. I want to thank Brandon and definitely the manager Devin, he went up and beyond his service. The north county lot, I would recommend people to that one. THANK YOU to the manager Devin and Brandon.

Great customer service, very helpful and went the extra mile to get me the vehicle of my choice. They would recommend friends and family to come to Drivetime. Again thank you for everything and I’m enjoying my SUV. Now I have the vehicle I need to be able to go visit family that lives out of state.

My wife and I were having trouble getting into a bigger vehicle and Shaylene was amazing and very helpful and got our growing family into the vehicle we needed. So thank you shaylene from our family to yours. I would recommend you guys to anyone looking for great service. They go above and beyond for every customer.

I visited the Dayton Ohio store. As I walked in, I only saw 2 employees & there was no acknowledgment of me standing there. A male was with a customer, the 2nd employee, walking by & even looked right at me & never spoke. A simple "Someone will be with you in a moment" would've sufficed. Nothing until I spoke up asking about a restroom. I then saw a 3rd employee, he spoke immediately & was waiting for me when I exited the restroom.

Sales Rep Clay was the BEST. He took his time with me and explained all paperwork to me along the way. This is my second car I have brought from DriveTime and I definitely recommend all my family and friends to purchase from them. Thanks guys. I look forward to buying my third vehicle from you guys soon.

At first it was a little frustrating trying to get all the proof of income verification, to buy the vehicle, and when I finally did they said the vehicle I wanted just got sold, I was getting very discouraged but, Evan kept working on the situation and found out the other party went with another vehicle, he called me Immediately and let me know, the one I wanted was available, so I came back and he got me all signed up.

I purchased a 2016 Hyundai Santa Fe from Bad Engine in 19 days. I purchased a 2016 Hyundai Santa Fe from Drive Time Auto Dealership in Lewisville, Texas on 8/16/2023. The vehicle seemed to be fine, the test drive went well and systems APPEARED to be functioning. On 8/20/2023 my side panel of driver do fell off. Glue was noticed on the door as if it was rigged in place. I took it to Christian Brothers in Aubrey, Tx and was told I would have to leave to vehicle. I contact Silver Rock the warranty company and they tell me that it was a cosmetic issue and not covered under warranty.

This was my first experience at this company. I stopped by on Tuesday with an appointment and met with William. I wanted to see a car from online. He was super helpful in answering all my questions and explaining their process. I had to return the next day to make my downpayment and finish signing. The next day I met with Juan. He also was very friendly and made sure I felt comfortable with the process. We even did an inspection of the car together which I never did at a regular dealership. I would recommend this office for buying a used car.

Terrible experience. I got my vehicle in August and this is my second trip to the mechanics to see what wrong with the vehicle I got from the lot. First, the battery was bad and Silver Rock paid but I had to take off work and lose money. Now the check engine light came on and I will have to pay a deductible to get it looked and hope that I am covered under warranty to get fixed. I would never buy a vehicle here and tell everyone I know not to for this reason. I have only have the vehicle for 5 weeks.

While Adaria & Brian were helpful, the vehicle is not reliable & I am stuck dealing with out-of-pocket costs of over 1K because the warranty does not cover an active TSB issue. Just three months down the line I am dealing with something that can’t possibly be considered “normal wear & tear” when I haven’t even had the car long enough for that. It’s disheartening, sad, disgusting & quite frankly predatory that their finance company won’t provide assistance knowing that this is an ongoing issue simply because the loan is “new”.

A nightmare. The worst decision I ever made was going to DriveTime for a car. It has had mechanical issues from the beginning. First the key fob would not start the car after changing battery then O2 sensor and another sensor forgot the name of it. Then the alternator went out and now rpm is fluctuating and jerking like it is about to shut off. I’m not even driving it. I bought it for reliability and it has cause the most stress and with the amount of time I called off work because of these issue is adding to the financial burden. Over 600 months car note. I’m stress, I’m further in debt and feel trapped with no help from customer relations. All they keep doing is sending me to the shop. This company has ruined my life and everyone around sees my crisis but drive time. If you are looking for a reliable car please save your money and do not go here! Please 2017 Nissan Altima.

My salesman Cameron was very nice and helpful throughout my process of purchasing my new car!!! He made buying my car so easy and it was very fast!! I would highly recommend anyone to come and purchase their dream vehicle through DriveTime!!! The staff at the store was very nice and helpful as well!!!

I haven't had my vehicle a week yet, and it's already in the shop. I was advised by the mechanic that my brakes, rotors & axles are faulty. Going back and forth with the mechanic & Silver Rock to have vehicle repairs while it's still under warranty, this is the worse experience ever.

Very nice and nice cars. Wasn't rushed. Explained everything to my understanding. I encourage everyone that is buying New car to try out Drivetime, I never had Anything other than v8 so it's a big change for me but I really like my car, I've never owned anything over a 2007 year so I'm blessed.

Sean ** was excellent and comforting. I was so stressed about paperwork and making sure everything was taken Care of. He offered me some mints to help calm me down. He was on top of everything caring for not only me but for My wife and our hyperactive 13 year old son. Justin ** the GM is one of the most Down to Earth people I've met. He worked with the financial stuff and made sure I was getting the best deal for me. He was on my side. Thank You Guys.

From the moment I looked online to coming into the store it was easy, convenient and I got just what I wanted, I am so happy I went with Drive Time for my new car and would do it again in the future. Also the price you are quoted online is the price you pay, no extras, no haggling

Very pleased with the customer service, very professional, patient and the process was easy. We checked the vehicle. The only thing wrong was the left a/c vent in the front wasn’t blowing. I addressed it and it got fixed right away. All my questions were answered and the car runs great.

Best service ever. This is the perfect place to look for a car without feeling the pressure of a car dealership. There was no rushing or pushing to buy a car. Everyone there was extremely helpful, especially Michael **. He was calm, collected and worked to make sure I had all the information I needed.

Overall experience from beginning to end is a definite 10 out of 10! Alvaro was so kind and helpful which made my process smooth and easy. From the minute I walked in until the time I left with my new car, he was amazing!!! I would highly recommend anyone looking to purchase with DriveTime at the Temple Hills, MD location. Ask for Alvaro, he was the best!

Great job Dj, and Dom, it was the way I like to buy cars, no hassle just selection and facts. And on your way out to life on the road. Thank you DriveTime. I will recommend your dealership to my friends and family, car buying should be a fun experience and yes it was fun buying your product.

I don't know how to put into words the service I received at Drivetime Orlando. Everyone that I dealt with were the best. The car I chose wasn't what I was expecting either. I got an awesome car, at a great price, from some the nicest and most courteous people I have ever met. I will most definitely be coming back for my next car.

Everyone at Drive Time was absolutely awesome! I definitely enjoyed my car-buying experience. Will refer everyone to Drive Time. Ethan ** and Tanika were very friendly and professional. I was actually referred by a friend and glad I went to a drive Time. Thanks everyone at Drive Time. Drive Time is definitely the place to go if you need a vehicle.

The process from start to finish, after walking in knowing what vehicle I wanted, was no more than 1-1/2 hours. Quality vehicles at a fair price and very friendly and efficient staff! Definitely would recommend a friend as my wife recommended me to them! She bought a car last year and we love it. No issues at all with either of our cars.

Awesome experience. Friday was my birthday and Janica help me with everything I need to make it happen. I finally have my birthday gift thanks to the great customer service and professional experience from the team. Thank you so much for your help. Extremely satisfied….

Tyreese was professional and very polite with assisting me in my purchase. I appreciate him walking me through the steps making sure I understood everything! Awesome customer service. Shay was also great he helped me as well. Thank you! 10/10 will recommend Drive Time Lubbock anytime! I appreciate everything you guys did to assist me.

Extremely grateful with how fast and easy the buying process was. Both gentlemen that helped us were super nice, knowledgeable, and didn't try to oversell or anything. When we got there they already had the two vehicles I had reserved ready to go for us to look at and let us test drive. The building was very clean and the vehicle we ended up buying was in really great shape. If we end up needing another car we'll be back.

The entire staff as well as Del Was Amazing during this whole process... He walked me through every step and explained everything to the Tee! He explained paper work and contracts to me and even helped me get insurance. I left with complete understanding and no questions. I would definitely recommend to friends to come here.

The process was smooth and easy. Terrill (Round Rock) my salesman was amazing as well. He made my car buying experience less stressful and anxiety free. The online application and approval process was quick and efficient plus an hour hadn't gone by before an agent from Drivetime was calling me. She explained my approval, updated my appointment from one city to another, and answered every question I had.

Nicole at the Memphis Covington lot was absolutely superb to work with! She waited an extra hour after closing time to make sure we were completely satisfied with the truck we purchased when we drove 4.5 hours from Central Alabama to Memphis to get this truck. We couldn’t have asked for a better experience.

I was grateful to have Tia ** as my customer care representative. We all know how nerve wrecking the car buying process is but she made my car buying experience very easy and enjoyable. 5 stars across the board! Thank you! And I will recommend anyone if not everyone I know to come to this Drive time location to get their next reliable vehicle.

Experience was easy and pleasurable. I was able to take my time and test drive several vehicles before making a purchase. The sales man was polite and a delight to work with. I would recommend DriveTime to anyone who is having difficulty with credit and trying to rebuild. I’m loving my new vehicle!

Eric and Kyle and the Lady manager was amazing. Very helpful and really showed that they cared about us finding the right vehicle. Very easy process. They have even sent me a message thanking me and told me to contact them if we need anything. The vehicles were really nice also. The SUV I bought was a 2019 and it really looks brand new. No scratches or dents. Just a great experience.

I enjoyed my visit with Kelsey. She let me test drive 3 cars and I picked what I liked. She had the best and funniest personality and great customer service skills. Everyone was really nice and had a great sense of humor, "Mr. DJ Change the station". I just wish they would get a bigger selection in vehicles.

My car salesperson Court ** was very professional and did everything he could to assist me with my purchase. He went above and beyond. Any car that caught my interest he was quick to go get the keys for me to test drive. He also offered me bottled water due to the extreme heat. I am very pleased with my purchase and I would absolutely recommend to a friend.

I am very happy with my purchase. The buying experience was pleasant but long. Ryan, our representative could not have done a better job. He was polite, courteous, and well trained in his job. He went beyond being helpful to make our 4 hours there as pleasant as possible. Ryan explained every aspect of the procedure. He made sure we understood how the system works, what our responsibilities are as well as what DriveTime does as well. Very satisfied.

I was in search for a car and saw many online but didn't want to commit to filling out the application online and getting a bunch of calls. I went in to the store and Austin was a rock star. He talked to me about my options and I was able to test drive multiple vehicles. He even allowed me to come back and test drive the 2 that I was interested in without hassling me. The transaction was easy from the time I did the application to the finalizing of the paperwork. Thank you Austin for your time and patience in working with me.

They had my stuff all lined up for signing and it was a quick test drive and signing docs and out the door I was. They also had to work wonders for my son and his little family to get in a family van. I'm so glad everything worked out.

My experience was the best. Every staff member was polite with great service. I appreciate all the patience. I had an emergency and the staff was able to get me in a car with great payments and a very low down payment. Drivetime is a great place to get a car when you have an emergency or low on funds.

Staff at the Salem location are amazing! I could not have asked for a better experience. I never expected purchasing a vehicle to be that smooth and hassle free. They all truly went above and beyond, staying late to ensure I could leave with the car that night. Give these people a raise, they deserve it!

My experience was really good. I had been dealing with other car lots and. It was aggravating. Brandon and Ross in Pensacola made this easy and got me a nice truck. I appreciate their diligence and knowledge. As well as helping me understand everything but didn't take long to get everything done and everything was explained in detail.

The experience was great. I wasn't there all day. I look at as many cars I wanted. Test drove more than one car. I Wasn't pressure into getting nothing didn't want. The representative did a good job. He was very well spoken and passionate about his job. He communicated with us good. You can tell that he knew what he was doing.

Everything was perfect from the general manager to the staff. It was perfect. I felt warm and welcome and they made sure every week to give me a update on cars in my budgets and even got me in one of my favorite cars. Shoutout to West Indianapolis DriveTime.

My sales agent was very professional and helpful. She made me feel very comfortable and welcomed. Took the time out to meet my needs and wants. I would definitely recommend people to her. My wait time wasn’t long was able to make it back to work on time. The rest of the staff was very friendly and helpful as well they made sure I was comfortable and helped my sales agent get the job done.

The salesman was kind and professional and it was one of the best experience I've had purchasing an auto. I will recommend some friends and relatives. I will have to thank my nephew, he was the one who told me about Drivetime. Thank you all very much and have a great weekend. John E.

Anthony was a very kind man. He treated me like he knew me before. I went through seven Vehicles till I picked out the one that I needed. I was there from opening at 11:00 and I left like 4:30 but I left there with a smile on my face and wasn't that depressed. Again I will always come back and refer my family Drive time.

Customer service was great upon purchasing the vehicle but once you get it and you run into problems with it you're on your own they act like you don't exist. Call, they put you on hold and never return. They just give you a complete run around and I will never go there again. Haven't had my vehicle 2wks, ran into problems with it and had to handle everything on my own with all the extra warranties they sold me. Totally pissed, and they don't do nothing they promise so don't fall for the okie doke. This company is HORRIBLE!! I take my 5 stars back and I give them a 0 HORRIBLE

Service great price. Great car. Bought a car there 12 years ago. Great to buy a car again today. Wouldn't go to any other place. The salesperson was nice. Accommodating. Didn't take very long. Told all my friends about it to go visit them in Corpus Christi at Drive time.

Very pleasant experience and so impressed with the staff, especially Johnny **. Vehicle knowledge, attention to details and legitimate concerns for customers makes the purchase experience easy and enjoyable. Will recommend DriveTime to anyone in need of a vehicle. Thank you for the super experience and wonderful vehicle. Again Johnny is a very valuable asset to your company.

Thank you so much to Dylan for helping me and really making sure I had a vehicle from Drivetime. As well as the lady who did the paperwork at the end for the finishing touches. Everyone was amazing and friendly, highly recommended. If you need a vehicle the Mesa location is where you should go!!

** was phenomenal helping me with the process have and will recommend friends and family to check out DRIVETIME!!! Made calls for me kept me updated on the whole process and explained all coverage to the fullest. Made purchasing after Chapter 13 a pleasant experience for me and my family. Thank you so much ** for everything you did.

West Indianapolis was fabulous, no West Chicago was very good as far as the dealerships & customer service. However, I did drive a long way to pick up my vehicle which stated they had heated seats and power seats and it does not have either. I have actually considered the second day switching into another vehicle so they do have options. I would just suggest to make sure that the features you’re looking for and if they’re listed are actually on that vehicle before you drive long distance since they cannot transfer inventory. The vehicle I just purchased also has very bad brakes on it so I have a brake job in my first week - That’s kind of disappointing.

Great person… He worked really hard to get us in the car we wanted… He has a fun personality. He was very professional as well. He greeted us at the door with a big smile. He gave my son’s good advise about purchasing a car.. He explained everything thing from small to least.

Fast, easy, they get you back driving in no time! I guess that’s why they are called DriveTime! I should have came here instead of the other dealership. The guys were patient, helpful and knowledgeable about their business. It was such an easy process. I have to spread the word!

Excellent customer support..No hassle prompt loans.. Took a little time to get all the important that's was needed..but everything went great. Pick out a car. Test drive it. Was satisfied with car. Signed paperwork, made my down payment. And was on my way home. With my new car. Very happy I went to Drive Time for my purchase. Very friendly environment..

When I purchased my vehicle, I kept tell the young man I had already spoken to someone. He wanted to help so I let him but I regretted it because he would not listen to what I was telling him. We did the same thing over and over again and it made the process much longer than it needed to be. I got done finally but it was a long process.

Their job is to sell cars if you need one. Great but make sure you look at the interest or you will be paying $40,000 for a $19,000 car. The people there were helpful and fast to get you in a car. Duane was very helpful and informative. Just be sure you can afford to get in it for the long run.

Thanks to Mr ** a very very good salesman and very respectful man and he put us in a car in a timely manner. He did everything he could to make us happy … His Customer Service is very good. Love his spirit. A job well done…Thank again DriveTime.

I came in on Monday to look at cars and really loved the Kia Soul they had. We talked money and numbers and they were really thorough and the process was as quick as it could be. I came on Friday to pick it up and I was able to go. They were helpful, flexible, quick, thorough, and very patient. I would recommend DriveTime especially to first time buyers like me! Thanks so much!

Paolo made the process so easy, everything was explained in detail. Getting a good price for my trade-in helped in making the decision to purchase a vehicle painless. Didn’t spend a lot of time there like with most dealerships and was very happy with payments. He kept my budget right where I wanted. I drove home a very happy customer with a beautiful new vehicle. Thanks so much!

Yami was wonderful - she made it easy to have a lot of things done prior to coming into the dealership. Yami was off when I went into the dealership but Tameka was the one who finished my deal. She was amazing. So sweet & personable. Thank you both very much!

I was surprised at how easy the process was. I had a great salesperson and I was in and out in no time. Best car buying experience ever. I'm happy with my car. If you need a car go see these guys. They will get you driving in no time.

Went there yesterday to look at a few vehicles and see what’s available and honestly it was the easiest and convenient service I’ve received and I had a nice experience and didn’t feel rushed or made to feel like I needed to buy from them but I’m glad I did and I love my new to me vehicle. Thank you.

Terrill was a big help. He did an amazing job explaining everything and I drove away with my new/used car. The whole process took about 2 hours, most dealerships have you sitting around all day. I definitely would recommend him to others. The rest of the staff was very friendly and the office was nice and clean. (Round Rock, TX location)

De'Antae, was my salesperson. He called me and made sure that I set up a test drive. On arrival he told me the 2019 Hyundai Elantra was ready for me. Uploaded my driver license and off I went. To make a long story short De'Antae made my visit easy and pleasant. Great job. Thanks for everything.

I finished my purchase. After a few hours the car broke down & I needed a tow truck. I had to have it towed to DriveTime in Owings Mills, MD. I was dissatisfied with the purchase & I got a refund the next day. I would not recommend DriveTime to anyone.

I had heard about DriveTime from online ads (on Hulu) and when the need arose to buy a vehicle, I decided to give them a try. I found a couple of cars that seemed about right that were parked at the Henrico, VA office. The experience was fantastic. I was treated in a friendly and respectful manner and my preferences and concerns were heard. I never felt any pressure to buy. I did find the right vehicle and Jason ** was amazing handling the transaction with our bank and insurance company. At DriveTime you are in the hands of professionals who walk you through every step of the process and paperwork, and explain everything clearly. Their used cars are sold with a thirty-day warranty. They inspect the vehicle in detail with you before you sign, and deliver it clean inside and out. Overall, a great car-buying experience. Highly recommend them!

The customer service from Nathan and his supervisor is amazing. I wanted one thing I set my mind on but end up leaving with something better. Now what would have gotten the overall rating a 5 star if the car would have been detail to be clean and not sold dirty, and for the purchase they give you your first full tank for appreciation….

It’s always a nice feeling when you walk in to a office full of smiling faces, and most off all is that they help you in every way that they can to help us drive out off the lot with our new car, I would like to thank Terrell ** for all your help so I can surprise my girlfriend with a new ride, and also thank to your boss for his help also. Thanks again.

If y’all want to see anyone there…. Nikki was most definitely the best. Go see her. I had a great experience there. Thank you guys very much. You guys will not be disappointed. I will most definitely go there again. I love the car that I gotten from them. Very helpful.

I have never had an easier car buying experience ever!!!! They were courteous, friendly, upfront, and honest from the start. Submitted most of documents before I even went there, when I got there submitted bank statements digitally, test drove, signed and out the door. Thanks DriveTime, y'all rock. Would definitely use again.

I just purchased a 2016 Kia from the North Houston location and had a wonderful experience! The first point of contact that I spoke to was DeUndre and he was awesome! He quickly set up my appointment and was very professional. When I arrived for my appointment Richard helped me test drive the vehicles I was interested in and then was able to navigate me through the purchase process easily and quickly without any hassle. When preforming the inspection I noticed a nail in one of the tires and Richard spoke with the manager without hesitation to get it fixed. Overall I had a great experience from shopping all the way through to the purchase.

Did the online pre-approval first. The process is fast. It would have been faster, but negotiations fell through on my first choice. They allow you to do a full review of the pertinent features, which I thought was very considerate of the purchase. The second choice was better. Very thankful to the sales rep, Tanycka!

Great application, and approval process. Great onsite process. Disappointed that I had to spend $20 to Uber back to get the car I purchased because I drove another car to the lot and no one would follow me home. Disappointed that I have to go and get the inspection sticker. Disappointed that I did not receive a full tank of gas.

Buying car from Drivetime for my son and it's been in the shop more than he gets to drive out. Only had it for a few months. Extended warranty doesn't cover anything. Don't buy car from here. Not worth it. They suck.

This was Ryan’s first full sale and it was an honor because this was my first dealership car. Colbi and Ryan both made the process as quick and as easy as possible. I’m am truly great full that I came to them. They were so nice and we helped each other through the whole process. Thank you Ryan and the whole DRIVETIME team.

I had a great experience, Dyland was awesome he went over everything with me and made sure all my questions were answered. Dyland was very knowledgeable and it showed!! I would recommend anyone to go to Drive Time for a car. I want to thank everyone who was involved with giving me this opportunity.

I was overjoyed with my experience with Drive Time. They were very helpful with me picking out my car, and had patients as well. I will definitely be recommending people to give Drive Time a try. The staff was very kind and friendly, and knew how to treat their customers. I felt like I wasn't being forced into something that I didn't want.

It was fast and easy. Went on line, came in, drove home. The best car shopping experience I’ve ever had. They're 1 in my book. Facts I had been to several other dealerships just to get the run around and keep getting my credit ran making my credit score decrease. None of that with DriveTime. The name says it all. It’s drive time when you come in.

DriveTime in Winston Salem is a joke. The people that work there are very rude and will cut you off while you’re talking and trying to explain something! I got approved for a vehicle and I sent in all my income stuff like they asked and they kept on wanting me to send pay stubs in even after I sent 3 months of them already! I asked to speak to a Manager they refused to do that and hung up on me! I wouldn’t advise anyone to go to this place. Such rude rude people!

Miguel was a great salesman. He was really nice and knowledgeable about everything I had questions for. I was able to choose the vehicle I really liked and think I made a really good decision. Highly recommend Drive Time. It was a really quick and easy process. Thank you Drive Time and Miguel.

I would most definitely recommend going to drivetime!

Purchased a 2014 Chevrolet Equinox on 7/27/23. Within 3 hours the transmission was slipping out of gear, revving rpms. There was no transmission fluid in the vehicle. We broke down on and my family spend the night on the highway in rural South Carolina. I missed a night of work. Was able to get some transmission fluid in it to get it home. Had to fill the entire thing - bone dry. On my dime of course. Was referred to 3 service locations only to find out they didn't do transmission work. Just the worst experience I've ever had buying a car. With their claim to inspect these vehicles how could fluids be an issue. Simplest thing!!!

The buying experience was easy and pleasant. I am very excited. Definitely going to have the car checked out by a mechanic to make sure there are no major issues so we shall see where that leads but as of right now I am thrilled. My sales person so was nice to work with and answered all my questions to the best of her ability.

As a new customer of DriveTime my experience was great. The selection was excellent. I found the car I was looking for. The associate Breez I highly recommend. She went above and beyond to make everything go smoothly. My car is amazing. P.S Thanks. Thanks again DriveTime. It was surely worth my time.

I went to Drivetime in Dayton and I had a wonderful experience. They approved me for my dream truck. So nice and professional. I will choose them over any other company. Thanks to all the staff for being friendly and helping me. I told all my friends so far to come and look at the lot to see if they are interested. They all love my new ride.

Drive Time made it possible for my husband and I to purchase a vehicle. Linny was great. She made the process so easy. It was a pleasure working with her. She answered all our questions with pride and pleasure. I will recommend Drive time to any one. And see Linny you will not be disappointed.

The employees here are almost. It was a hassle free, smooth transaction. Will let my friends and family know if they're looking to purchase a car to go see Matt or Dane. They are very patient, we test drove a few cars. It was also impressive that there was gas in them, most test drive cars you have to worry if you're going to run out of gas. The atmosphere is laid back and calm. They offer you cold water and popcorn, and even a little play area for the kids.

Great place, great workers, and a positive environment to be around with if you want a vehicle. Best option to go, if you really want to get a used car, and pay a down payment on a vehicle, this is where you should go to. Great place to be at and great place to go y'all.

Went to Drivetime here in Jax FL off Atlantic Blvd and Allison was amazing. She worked with me and my mom to get the deal done. She did and I drove off the lot with my 2017 Nissan Altima. I got turned down at 7 places and was depressed so my buddy told me about Drivetime and to check them out. Well I did and now I have a car.

I’m so grateful to have found a reliable 2019 Hyundai Elantra vehicle, for my daughter and I, that was clean for a used car, and my choice of silver color. The extended warranty is great and convenient! Thank you for Gregory ** at Drive Time for providing great customer service and his friendly team! I have been referring them to my friends!

Drake was Nice. Great customer service. He went over everything and answered All our questions about the car. I would recommend Drive time to anyone looking to purchase a car. I love my car. He said they was going to wash it but didn't. Drive time is a highly recommend for all who are looking for a car.

Price online was price in store. Quick process for signing forms. No hassle. No **. Reliable car and great upgrades. Salesman was kind and very good at his job from customer service to product. Overall job well done. Definitely recommended to family and friends. Thank you Drivetime for your great service and time. Also the opportunity to get a decent car without all the strings attached and stipulations.

Matt, the salesperson was very courteous and we shared jokes and laughs together. He made the car buying experience very easy and smooth. I would buy another car from this team again. Same day deal and pickup within 2 hours is a very big plus for me. The only thing that was a little off a minus was that I went to the Lakeland location expecting to look at a car that I set up an appointment for, however they sold it and didn't inform me before I wasted my time to go out of the way for that car. I ended up back at the Brandon location that is only .5 miles from my job.

DriveTime is my always go to when I needed an upgrade or browse for another vehicle. I always come to them for another car and always get approve and drive away on the same day. They always makes everything seems so easy. Drivetime is my family. Mr. ** (Bob) helped me, and also took his time to make sure everything works in order for me to get the car that I chose. I will always recommend Drivetime to anyone or my friends if they needed another car.

Andre, did a terrific job of making the process painless and easy. From the initial test drive to finalizing paperwork and it was seamless with no pressure. I would recommend to anyone looking to not make the car buying experience a tedious one. Thank you to Andre and the rest of the team for making this experience a memorable one. The next time I’m in the market for vehicle, I’m definitely coming back to this group!!

Really was amazed how fast things went. Customer service was great. He listened to what I wanted and needed. Made my buying a car so much easier. Put me in a nice car. Without all the unnecessary hassle. Totally satisfied with the whole process. Would recommend anyone who’s looking for a nice used car go give them a try.

My experience with the development time rep was great. The first car I looked at was nice. But another car came in and the rep suggested that car. It had lower miles and was a newer car. I was very happy with the vehicle. I would recommend DriveTime to my friend and family

I would recommend drive time to anyone who needs a second chance. I will be back for another vehicle, and the warranty is great as well. Thank you all at drive time for the great experience and the opportunity.

Fast, friendly service. Cordell made buying a car easy. He even helped lower the cost of the car. We will definitely come back to Drive Time! He went above the standard for white glove service with us. We would highly recommend you at least give them a try. Thank you for all you did to get us into the car!

I Had a great experience working with the whole team. Made it very effortless to buy a car. Show me many different cars until able to get into the right one. Would recommend to friends and family. Was in and out in two hours start to finish. Very happy with the outcome. Will buy my next car there as well.

Great customer service. I love my truck. Quick and easy as long as you have everything you need. Do the app online, when you get to the store pick out your car and pay your money down. It doesn't change when you show up get the car you want. That's what I like about it. They did not try to sell me a car. The app told me what I was approved for.

Everything was good! I love my vehicle! Mr. Reginald and Mr. Ryan was so nice to me! They answered all of my questions. It was a nice experience. They got me in and out! I would recommend you getting a car from here! I love y’all and thank y’all again.