DriveTime Reviews

I started my shopping online and I liked that I was able to get my down payment and monthly payment before I came to the dealership door a test drive. I made a short list of vehicles I was interested in across two different locations. Both stores were very helpful. The sales people were informative and easy going.

This was a very easy process that I did online. The representatives were very friendly and were willing to address any concern or question I had. I drove my new car off of the lot the same day I went in. Thank you Drive Time.

We had a rocky beginning, but in the end I'm happy enough! The entire team was amazing and did what they could! Katie and Kayla both absolutely rocked! The car runs great and they were amazing about getting me into something to fit my family of six and fit my budget!

Cannot be happier than my experience with Arianna and Bill at NE Nashville location!! They were knowledgeable and friendly and made car buying very easy. Would recommend to anyone to try them. I will be a repeat customer with them for sure.

Steve was absolutely by far the best. He made buying my first car the best experience ever and he was very thorough. I'd recommend him personally every time and I looove my car. She was waiting for me on the lot as soon as I got there.

Malcolm was very friendly and polite. From the first beginning of the sale to the end he helped me. Sent me new vehicles they had gotten in and made the process fast and easy. I was looking for a vehicle bigger than the one I have. And Malcolm did a great job helping me find the perfect vehicle. Overall great customer service.

Went thru three cars that had mechanical problem. Salemen don't need to sale lemon. No one checks this vehicles for issue. Will not go there again. Drive Time need to have cars check before making a sale. All the cars are big lemon. Customer service didn't want to fix no issue with none of the cars I like. Very disappointed there

This was the second vehicle I've gotten from Drivetime. Alan made it even easier to get through the process than it was the first time, and that went exceptionally smooth as well. No pressure to buy, just let me look at and test drive the vehicle of my choice. He even got me a 1% reduction on my interest rate which equated to an $800 savings.

From the moment I walked in the door, I felt special and important. Jennifer was a blessing and she turned me over to Tony for further assistance. Tony knew his cars very well and was greatly concerned about getting me in the car with the best fit for me and my family. While the 1st vehicle was good, it was not exactly what I was looking for although it fit all my family needs. A few days later, there it was, the car that satisfied my every need AND want! Not only were my family's need met, but I also got class, beauty and style to compliment our request. Tony is a special representative who works with the customer's best interests in mind. Tony created the perfect marriage between me and my car! I greatly appreciate the AWESOME Team at the Cassat Ave location. Thank you TEAM...You were truly a blessing to me!

I was out looking at and test driving cars at a few of your locations. The one that’s sitting with me is the Colorado Springs Location. There is a Golf on their lot with only 9,000 miles on it. I had been very curious to see what the deal was with her. She was a bit more than I had wanted originally to spend. However she is more of what I originally set out to purchase. After a quick once over I easily spotted a big repair that had been done in a rather shoddy way. Once I realized that I went to the sales rep and showed him and asked him how they planned to handle the situation. He said since there wasn’t ever any accident reported during the previous ownership. This being the case he wasn’t able to bring the price down.

I was in the market for a new car and decided to give DriveTime a chance and I’m glad I did. The whole buying process went by so quickly. Everyone was very professional and answered all my questions. I highly recommend DriveTime if you’re looking to buy a new car.

Rodney and Leon went above and beyond with helping me purchase my daughter her first vehicle. It wasn’t like a typical car shopping experience where they just want the sale, they listened to what I wanted and made sure I had all facts even the bad ones with certain vehicles. Their honesty made me feel confident with my purchase.

Allison was very up front with me and she made the process so easy. My son is loving his vehicle!!! She gave me several cars to choose from that’s in my budget. I made a appointment and soon as I walked in someone greeted me.

Service quick and accurate. The service reps were nice, took me through the process like a walk around car, let me test drive and explain everything on and in contract. I would recommend people to Drivetime. I look forward to your experience with Drivetime, with giving God his praises first. Thank you.

It was stress free and Sam did a great job! It was simple as abc. I highly recommend Drivetime and the buying experience. Sam was amazing and hung in there to help me buy a nice vehicle that fit my budget. Thank you! It meant a lot to me.

I got my car from the Sanford location and all the employees there were extremely helpful and kind. They all pitched in to make sure the paperwork went through, the numbers were right etc. I was there 5 hours and they worked nonstop to make sure I could buy the car that day. Great experience!

Salesman Issac ** was great to work with! He stayed late and missed family time and got the deal done. He was very fair. Thank you so much for your help getting me in my car. I appreciate it. I will totally enjoy it.

My car buying experience with DriveTime was very positive. The environment was friendly and welcoming. I went in to upgrade my car that I had purchased from DriveTime 3 years earlier. Jason was my salesperson in the west Chicago area. Jason listened to want I was looking for in a vehicle that would fit my current financial needs he, was able to upgrade my vehicle with no money down. The process was fast easy, and pleasant. I was able to drive away in a beautiful car with low mileage and a monthly car payment that I can comfortably fit into my budget. I give my car buying experience with Jason from DriveTime 5 stars.

Incredibly helpful and friendly service. The process was faster than I imagined it would be. Was able to get a good feel for the car before I came to the decision to buy. I'm enjoying my new car so far!

I wish I had enough time and space to share the type of review I would like, just so people understood the type of difference the employees at Drive Time made in my life in a matter of a day. I went a year without a car after giving mine up for a divorce to lose the last bit of connection with the ex, followed by bankruptcy with nothing but Murphy’s Law trailing me the entire way.

Lynn, Roderick, and Sabrina were all excellent and extremely helpful. I had an enjoyable time and never felt pressured to make a purchase. Everyone listened to what my concerns were and made sure that they were addressed. I would gladly go back to purchase another vehicle.

Lyndsey was my salesman was great, she gave me the best advice and she was very knowledgeable. I would recommend her to my friends. They work with me and I purchase the truck I wanted anyway. The truck was clean and service, I was very please with the truck. The price was decent and the finance was not hard at all. They did exactly what they said.. I was able to do most of my paperwork online and I just had to have my money and insurance.

I would definitely recommend a friend to Drive time. The experience was very good and Anthony at the Williamstown Nj was very helpful, I would go back and buy from them again. Great great customer service and will recommend this place to all my family and friends.

I was very pleased how the staff helped me with getting my car and insurance. The team on Jefferson in Newport News, VA was amazing. Agent Nicholas and his Manager U would refer anyone to Drive Time. Thank you Drive Time!

The purchase process was stressful. I had 3 different sales personnel involved in their purchase process. The vehicles exterior appeared clean. But door jams, hood and trunk body molds inside were filthy. two tire rims were damaged and their personnel would not address and help in repair. Said, they meet our standard. They appear to have no concern with total customer satisfaction. Interior has an odor. The car should have had a detailed cleaning. I will have it done.

Jay was very friendly and transparent through the whole process. I would definitely refer my friends and family to work with him. Love the car but 3 days after purchasing the vehicle I’m had issue with the master cylinder and now passenger window not working.

I had a great experience with Richard at Drive Time, he made it simple and easy & helped work with me for a affordable car payment. I was out within 2 hours. I suggest going here to get your future car!

They made my experience so seamless. I was amazed with my credit score that I was approved and with only a $2,000 down payment. I highly recommend the Sacramento Drive Time office. Thank you everyone for the red carpet service.

I had a great experience. I already knew what my terms were, and when I got there they pulled my file up. Everything was already there. I went on a test drive, and fell in love with the Santa Fe I purchased. It was super easy, and Brandon was great! I highly recommend Drive Time!

We purchased a 2013 Ford Escape at the Brandon, FL location. Matthew ** was our sales rep. From start to finish, he was great. He made the whole experience a breeze. He is very courteous, and efficient. I would recommend him highly for anyone looking to find a great used car.

Had a great experience in a trying time. Worked with me even though my credit isn’t so great. Needed a car and got me one the same day. Very relaxing environment, made to feel comfortable, and helped me set up an app on my phone. Great customer service.

My salesmen was great, got me taken care of quickly, answered all my questions etc. Only gripe I have was when I called I told them I didn't want to waste my time going to the dealership if we couldn't make a deal so they ran my credit, got all my numbers together and called me back to let me know we were good and that my payment was going to be 471. Got to the dealership the next day, started signing paperwork and it jumped up (I don't remember the exact amount). When I said something the salesman said that all he does is print out what's in the computer but he said he would print it out again and see if any thing changed... Well the numbers went down but not as low as what I was quoted over the phone. That was my only complaint. The truck was nice, the salesman was great. I was in and out quickly.

Took 2 1/2 weeks to get vehicle prepared for sale when safety issue was noted at time of sale. Very little to no communication with me with status updates. Salespersons appeared disinterested about urgency of sale. Vehicle is great. If my credit was a Li'l better and if I was getting the $2000 I would have purchased elsewhere.

Working with Sidney @ the Union City location, Dorothy (Shay) & Will at the Stn Mtn location & Traci at the Marietta store was an easy, swift and painless experience. All were extremely professional as well as courteous. I would recommend DT to all my friends, colleagues and family.

The car was what I was looking for but I have a problem with people who lie and tell you what you want to hear to sell you a car. I paid over 25k for a car and I never heard of a place that does not clean or detail a car for their customers. The sales rep told me he would see what he could do but when I arrived to complete my paperwork the car was still sitting there dirty and when I asked why the car was not clean and if I could get a detail, the sales rep told me that unfortunately they don't do details or clean the cars, so why the heck would you tell someone that you would see what you could do and why would you not clean a car for a customer who forks out over 25k for a used car!!

Clay was a big help and they were very accommodating, I was very picky and test drove multiple vehicles looking for the one I wanted. They made sure I was able to drive any one I wanted even after I asked to see the same one more than once to compare 2 vehicles.

Staff was great! Very nice and helpful. Disappointed I didn’t get the car I came for but staff made for a good experience. April, Aeril and Chris were great at customer service. Would recommend to family and friends. Thank you DriveTime Chattanooga!

Wow? Thank you for your help. I really needed a car and you guys came through, will never forget you and hopefully it will not be my last purchase with you through Bridgecrest Financial, a shout out to them for providing the ability to make this happen.

I would’ve given 5 stars, but at the end of purchasing the vehicle I am stuck with making biweekly payments instead of monthly payments. With the vehicle I picked it wasn’t explained that I would have to make biweekly payments otherwise I would’ve selected another vehicle. I had so much trouble finding car insurance for the car, so when I was told about the payments I couldn’t just pick another vehicle. I didn’t have a choice but to keep the vehicle and I didn’t like that feeling. I should’ve stuck with the guy I originally spoke with. At least he was more knowledgeable than the guy I worked with.

Yanira was amazing and made the experience fast and easy to get through. The downside is that I had a 2pm appointment and was not seen until almost 3pm. There wasn’t much communication about when I would be seen either. But that is not Yanira's fault. She was great.

I recently purchased a 2017 Honda Pilot at the Drivetime Plano location, Cash ** was my salesman and made the entire process simple and pain free, if you are rebuilding your credit or building it for the first time. DriveTime is the place for you.

The customer service from every employee was outstanding - some of the most pleasant people I’ve been around in a long time. Each and every one of them was friendly, and offered assistance in one way or another. The general manager was exceptionally attentive and helpful while the rest of the staff was obviously very busy. Everyone was exceptionally friendly, personable and professional all at the same time. I was very impressed and my experience was great. I would definitely recommend Drive Time, specifically the El Cajon location to others.

I would like to say that my experience was absolutely amazing. Mervin ** was very helpful getting me the right car. He went above and beyond his call of duty. He even help me get a great and affordable car insurance. Kudos...Mervin for all you do day in and day out. Thank you.

Jamal was dope. Experience was decent. After talking on the phone and asking specifically what they needed me to bring I hate that I had to make 2 trips up there. That pissed me off. But I left in a great vehicle so hey.

The entire team at DriveTime Plano was wonderful. We needed a new vehicle for our growing family but were really dreading the car buying process, luckily DriveTime made everything so easy and painless! Thank you DriveTime! We will definitely recommend to all of our friends and family.

Great service. I had a new hire and you would think of an okay service. Needless to say everything was handle perfect and timely. They listened to every detail of what needs were and match those needs. Great job I will be looking forward for my next purchase within the next couple of years. Service time cut in half and they make you not want to go to an major dealership.

Josh was very good and not pushing me in my buy. Josh was very good at answering my questions. I will return when it's time for another ride and hopefully Josh is still there because that's who I would like to deal with.

I must say that I never received such great customer service. Anthony ** was very attentive, knowledgeable and honest about my purchase. He answered all my questions and concerns and was very polite. Everyone was very friendly and made me feel very comfortable. I would highly recommend DriveTime in Williamstown NJ to all my friends & family.

Good customer service. But could speed up paperwork. Love my new ride. Wish they had more trucks to choose from. And hoped that they would go back to transferring vehicles from one location to another. Have a drink machine and snack machine for the long rate.

Danny & Tuy & Edgar were all awesome. You guys have came along way from years ago. The process was easy straightforward without any hidden fees or sales pressure. Made my car buying experience a pleasure! I love my new 2020 Kia Optima!

Tre ** at the North Phoenix location was the best! He made the process smooth and easy for us. It was so nice to trade in my old car for something bigger and better, we love it! I highly recommend coming here looking for a used vehicle.

Great customer service, great deals. I was explained everything in great details. The salesman Lance was very descriptive about the Ford Fusion. He went over everything about the car. I'm new to hybrids and he told me the benefits to driving a hybrid.

Jonas and Benjamin were amazing!! Although I had A LOT of questions due to a previous car purchase situation, they were able to answer every single one of them!! My purchase was quick and seamless!! I will definitely purchase from them again!!

Overall experience was good. Salesman Matt was friendly. They got me out of there in a 2 hours. I do appreciate and value drivetime because when others said no. They said yes with little down payment. The only negative part and reason I’m giving 4/5 is because I feel like they should detail the vehicle. Add some gas if it’s empty. I know I’m not the only one because they did it to my dad. So I hope they really take this in to consideration and start washing and cleaning the cars.

This was the most simple process and and I am so thankful to Matt ** for all of his help. The process was wonderful. Also to Linny ** for her assistance as well. Thank you Drivetime for staff like them.`

Richard ** was amazing and made the sale easy and understanding. He had a positive attitude the entire time as well as he was very informative along the journey. I will recommend Richard to everyone I know that is looking to buy a vehicle.

Our experience with Drive Time sales member Lelitza “La La” Depeau was great from start to finish! She made us feel comfortable and confident that we made the right decision for our vehicle needs. She assured me that our needs would be fulfilled and everything I asked for she provided.

Definitely a great team here at Montclair, they’ll work with you and help you make the process more convenient. Specifically Jay worked until 11-12pm to make sure I didn’t leave empty handed. Patient and professional, very nice team at Montclair!

Maggie from DriveTime was such a big help in getting me a vehicle when other places kept giving me the run around. Down deposit was within my budget and so was the car payments. I will continue to go to them for all my vehicle purchasing needs.

Sorry but we had a bad experience, I had to find a ride to drive 2 hours to get truck, a dealership would of found someone to get it for me. Interest too high, had wrong battery in truck, they put a car battery in it. Also was told downpayment was 1200, then they jacked it to 2,000. And just wasn't experience I hoped for. Returning truck.

The salesman was very polite, insightful, and very thorough with helping me choose the right car for the right price! The other staff was also very inviting and polite as well. I will definitely highly recommend this dealership! Thank you.

I hate that I can't remember the gentleman's name who helped me but he was amazing!. He gave me my options and explained everything thoroughly, I was in and out with my new car in a few hours!!! I went to the location on Covington Pike!.

I was so pleased with the customer service and the friendliest staff. This is my first vehicle and when I tell you, Dell took his time to make my car by experience just perfect. He made sure I got what I wanted and what I needed and educated me every step of the way, we need more people like Dell in the world as well as the other employees because they make hate you it such a great place and just a great buying experience.

The staff was very friendly, especially Alysa and Jonathan. They went over everything so I understand. I felt like we known each other for long time and treated me like family. I truly recommend anyone to them ❤. They get 10 stars from me. Thank y'all.

If you are looking for something reliable or durable. Then avoid Drive time at all costs. I have been living in car buyers Hell for the past year due to multiple failed attempts at trying to get DriveTime to fix their wrongs. My vehicle may look pretty on the outside, or at least from what you can see. Although truthfully, there’s nothing beautiful about it. The whole undercarriage of the vehicle is completely rusted out. To the point that it is like pulling teeth to find a mechanic to touch it, or let alone, put it on one of their racks. You know it’s something when Jeep says the vehicle should have been auctioned for parts. You know what DriveTime's response to them “Jeep,” and the previous mechanics, Precision Auto Tune, Precision Auto Care, AutoZone and multiple Firestones was? Repairs Denied or She reported this last year and we denied repairs.

Very kind, helpful and attentive. Quee and Mike both were more than helpful with this process and a I really appreciate their patience working with me being a new time buyer. Would love to do more business with this company in the future but only if I get to work with one of these two Goldwater staff members.

My husband and I recently purchased a Volkswagen from Jay and he was very warm and welcoming. He joked a lot with us and made the whole experience amazing. I will always get my cars from DriveTime. He was very transparent and informative about all the cars they had. He was also very patient while my husband and I picked out a car.

My salesperson was very knowledgeable and helpful. With a personable personality. GREAT! I will give a recommendation to my friends and colleagues about experience. I have to say that you have a wonderful employee at Drivetime in Union City GA. Beverly ** Much Love Sister.

I have a deal with three or 4 Dealership. Our DriveTime. This one in Georgia was one of the best I’ve ever had the privilege of the women’s what I would definitely go back there. On your 3 1/2 hour was going at 3 1/2. I was coming back to Knoxville Tennessee, and I would do it again because of the service in the selection that they Have. They went beyond.

Been every where trying get second chance to be and good car again. Drive Time made that possible for me and my family. I will be referring friends and family. They explain stuff so well. Also help me set up app too for me track my car!!!

Kendall was great and the whole experience was seamless from start to finish. They were very flexible and catered to my schedule and what I could do. Communication throughout allowed this to be the case. Shout out to Aaron and Teneka as well!

I didn't or wasn't able to choose my on payment like the advertisement said. Devon was friendly and nice. It was 2 other gentleman. I forgot their names but very helpful. I'm very happy with the amount they gave me for a trade in.

This was probably the easiest car buying experience I had. I was able to look at all my options and narrow down to what I was looking for. Laura ** did a great job helping me look for something that fit my vehicle.

It was my first time buying a car from a dealer. They were able to get me approved with no problems and $0 down for a 2021 Toyota Corolla. Customer Service was amazing. Everyone there is so nice and genuinely happy to help you. This place is such a vibe! I was helped by Jeff who was training but very knowledgeable and willing to answer all my questions. Whenever he wasn't sure he would ask and everyone was glad to help out. Thank you Drive Time on East Las Vegas. 10/10 recommend!

BUYERS BEWARE. Don’t I repeat DON'T buy from Drivetime. They get you with the fine print and what you sign on the loan application. They are a horrible company to buy a car at. They can demand you to provide documentation at any point and only give you 24 hrs to do so. Or they make you return the vehicle, but they put it as repo on you as you’re at fault. Then when they refund you your down payment you have to pay $1 for every mile if it’s sales for enough at auto auction. Then they say you owe the rest. They don’t call. They email about the needed documents. They don’t try and help at all. I’m pretty sure they are scamming people like this daily. Management doesn’t help nor care. So $1400 down the drain along with whatever more they say I owe after it auction off. For a car I had 11 days.

After searching Drivetime for a car…I found one in Nashville, TN…I live in Cincinnati, Ohio. I reached out to the TN location and spoke with Justin who was helpful and dedicated to making sure my 4 hour drive was worthwhile. He returned my inquiry calls and answered all questions. I don’t like car shopping but this experience was gratifying.

Outstanding customer service. Cam and John were very easy to deal with and extremely helpful. They made sure we got the right car at the right price. Truly the easiest car buying experience I've ever had. I will be coming back for my next car purchase.

There is not much that I despise more than trying to buy a car. I have not had any good experiences doing so. I went to buy a vehicle one time and was at the dealership for over 8 hours. This experience was so much better. I provided all my information, which was reviewed prior to going to the dealership. I was given a choice of any vehicle on the lot and told what my down payment would be for each vehicle. I went to the dealership, picked out the vehicle, test drove it and signed all paperwork, all within 1.5 hours. Easiest and least stressful car purchasing event I’ve ever had!!!

Tomas was very patient with me and showing me different options. Finally decided on a Chevy Equinox with the options I was looking for like power seats and automatic start bonus features were heated leather seats and a sunroof. Thanks again Tomas.

My husband went to DriveTime to get a car. Initially, the sales rep Bryan was super nice and kind and made my husband feel comfortable. My husband tried several cars, all of which had serious issues, and right before my husband was going to leave the sales rep said "I pulled your credit and found you something." It was a beautiful car, I will admit. However, he didn't talk through all the extra things he was adding to the price, like TWO different gap insurances equaling over 5k. He also didn't tell my husband that the payments were biweekly, not monthly. You'd think that would be something you would say to you customer, don't you think? That their payments are actually twice as much as you had promised them. When I tell you I will never buy from Drivetime again, I mean it. Now I'm on the hook for a car that's twice the price because it was the only car that was decent and didn't have any problems on the test drive. Also, the price on your website isn't the price of the car. It's nearly twice that. You should be ashamed of yourself.

They had great attitude. Helped me out in my time of need and got me in a car. Will recommend to other people like me who need a car. Thank you again for the great service you guys provide. Five stars all around. Keep up the good work.

From start to finish this was the most painless car buying process ever! Ayesha was the most helpful person I’ve ever dealt with in a deal level. And Clifton helped me finish things up. Did not make me feel pressured one bit, was very transparent on what was needed from me and I feel I got a good, fair deal I can live with in my purchase.

Had the best and easiest day working with Miguel when purchasing an vehicle at Drivetime in Tyler. He was ready with everything as forms and had top tier professionalism towards my family and I. Thank you for helping me find the best car that I wanted.

I dealt with Matt, he was very professional and extremely helpful, the Man knows his business, overall the best experience in buying a car in my 65 years. An excellent company to do business with from the time I submitted my credit application to Matt handed me the keys and we were ready to drive our new vehicle home. Thank you Matt.

I was in need of a family vehicle but my credit is pretty bad right now. I thought I would try anyway so I went online and was quoted 1295 down payment. I initially worked with Ryan in Glendale. He was really nice and stuck with my down payment found what I was looking for but had to send me over to Dylan in Mesa. I was able to test drive, sign and drive off the lost in an hour. My APR is a bit high but I was advised to refinance. I have time to build my credit back up and I got the car we needed. All around I’m a happy girl! Thanks Ryan and Dylan!

Everyone was very super friendly and very patient with us. Especially patients on me waiting to get off of work and show up. Thank you guys for your courtesy. I would totally recommend others to shop with Drive Time. I look forward to doing more business in the future with Drive Time.

Easiest process I have ever dealt with when purchasing a vehicle. Customer service was top of the line. Highly recommend seeing Chad or Sabrina if you are looking for a new vehicle. Went over literally every aspect of the car with me before I signed off on anything.

I have had a very positive experience with Drive Time. I needed a car immediately for personal reasons and they were extremely helpful. They had to stay past closing time to finish my sale and they didn't complain - I felt badly about it. In addition because I didn't have a car - they drove me home.

Juan at the central Phoenix location was great. He was fast, efficient and friendly. He explained everything in detail and did not miss a beat. He even stayed late to assist me. Highly recommend working with him. Thanks Juan! Keep it up!

Great staff, and the process was and simple. Staff was friendly and ready to help. The test drive process was simple and easy also. The one thing that I didn't like was the extra $50 charge for setting up direct deposit. Really.

Great place to pay a car from all the people are nice. They really go the distance for you. I will tell everyone about what great place it is. If I need a new car I will be back for sure. I been at a lot of car lot. Drivetime is the best one in Topeka Kansas.

I was very pleased with the wonderful people who assisted me with making my vehicle purchase. They worked with me to make sure I was satisfied and happy with my decision. I will refer my friends and family to contact DriveTime if they are looking for a good vehicle....

Would recommend him to my family and friends. Thanks again Jason.

Really easy to work with. Thanks Ryan and Luis. You guys were great and made it easy to purchase a car with. This was a quick process and we were able to get the car we wanted with no problem. Thanks again guys. You made this a great experience for us.

I have bought now 2 cars from you guys and it’s been the most easy buy and great buys for sure. Lucy at the Midlothian VA was amazing and then I bought from the Henrico location Daja was simply amazing as well. I will be coming back anytime I need a car again.

I am so happy with their service. Michael was awesome and fast. He treated me very equally which a lot of women don’t experience in traditional dealerships. Super easy and fast and 10/10 recommend. My friend Tiffany is actually going to Drive Time tomorrow to get a car because she heard how good my experience was.

Luis and Lestainia made my process of buying a car sooo easy. Very helpful and made me very happy with finding my first car and was Luis was very honest and helped me with no problems. I definitely will recommend Drive time to my friends and family to purchase a car.

Customer service and care was on point at the two locations I visited. I couldn't have asked for anything better from a dealership experience. I found the process to be easy-going and the sales representatives to be knowledgeable, courteous, and efficient.

AJ was so helpful and friendly. We truly appreciate his service and follow up calls about the car. He made the transaction as smooth as possible. We would purchase from here again. I would recommend AJ as your agent. Thanks for all your help.

Adam, Carl, and Josh were extremely helpful when I wasn't happy with the first car I picked out...they all helped make me happy and I appreciate everything they did. Also Adam is super awesome and extremely helpful and explained everything to us in detail...thank you so much Adam!

Ksyla was very good. She was very helpful. She was very polite and friendly and help me pick out the good car I need for me. And the showcase room was very clean. All the people were very nice and helpful. I would recommend to anybody to go to this place.

Jason ** was the salesperson that made this experience very pleasant. I can't say enough words to describe Mr. **. Drive Time definitely welcomes you with open arms. I'm still in shock. Thanks Drive Time. I will encourage anyone that wants or need a vehicle come to Drive Time.

Lance and Joe were absolutely AMAZING people. Everything was explained to me and they both were very easy to talk to. Even after when I was ready to go everyone in the office was just wayyy AMAZING. It was a great experience.

I originally bought a car on Tuesday April 4th and had a wonderful experience with Anthony my sales rep. The entire process went smoothly, until hour after I left a warning light appeared regarding front collision sensor. Originally it was believed to be part of recall. After having recall handled by Nissan it wasn't it. I contacted Anthony and he was tremendous along with the manager who was there Saturday night the 8th in getting me into another car, even though they had to stay almost hour after closing. It cost me a little more than I wanted to put down but I am very happy and extremely satisfied with my experience at Drive Time.

Took my grandson in to purchase a vehicle and sales person was very nice and friendly and most important patience as my grandson was getting his first car. He selected a good vehicle and the price was right. Thank you again for fast, friendly service!!!!

I was very pleased with my overall experience with this dealership. My salesman Demond was very helpful and knowledgeable about cars. He was able to get me approved before I sat down to talk to him. I will recommend him to all my friends and family who needs a car.

Your staff specially Isidro ** and your manager were exceptionally helpful, professional and great to work with. I would highly recommend Riverside and the staff. Thank you for all the above and beyond service provided in all parts of the transaction. Thank you very much.

Signed up online and was shocked took under 2 hours for my 2021 Truck. Amazing experience period. The customer service experience was very polite and professional. I was in and out with no problem. Can't wait to really enjoy my truck with my daughter.

Everyone was great to work with. Troy was very thorough and helpful. He made the process very straightforward and easy. Michael answered any questions I had, and was a delight to work with. Would definitely recommend to family and friends.

We arrived for our appt. with Lyndsey ** and she was so patient with us and guided us every step of the way. I couldn’t have asked for a better experience! Lyndsey was so detailed in everything. She made it the best experience possible!!! Thank you!!!

So we found out hours after buying the car that the sunroof will not close on its own and has to be manually pushed closed and isn't covered by any offered insurance. So, tomorrow the car will be returned. It is my opinion that the car was not gone through very thoroughly because one the sunroof won't close and I was told the oil was changed but there is no evidence saying when it was done. I didn't check the sunroof because I wasn't aware that the car had one.

I would like to thank Jerome in the Dallas location. He was patient and understanding. He answered all my questions without hesitation and helped me get a car in my budget. It was fast and easy from recieving a quote to the in service location. Thank you!

I have to say this is the best car dealing experience that I've ever experienced in all my dealings of buying cars. I want to thank you thank you Daniel. The service that I received. I got there about 12:00 noon. 30 minutes later I was seen and I was finished at 2:00. All my paper were finalized. Everything was perfect.

Tyrese worked with me, even though my credit was down he guided me through the process on getting me into a vehicle that works best for my situation long and short term. Be sure to check them out if you're interested in a quality car buying experience.

My experience was great. Staff was very knowledgeable and very friendly but yet still professional. I would definitely recommend others. The staff made me feel comfortable and everything was seamless. This was my first time here and I absolutely love it.

Mr. Jessy ** helped me out greatly throughout the whole buying process and was very patient with me. I would refer anyone to that location who is looking to purchase a vehicle. They have an excellent customer service ready attitude.

When you are told you are approved online and that guarantee that the online and the physical will be identical, you are highly suspect. I can tell you first hand that with Drive Time believe it. This was an amazing experience and I am a very pleased customer. Drive Time is a 10 in my book.

My salesperson, Loywanda ** is top notch! I wasn't happy about having to purchase a vehicle but she was patient, pleasant and professional. She turned the experience into a good one. Now, I have a vehicle I'm happy with, can afford and rely on.

Purchase 2 cars in less than a year, both need engine replacements. Did not offer any assistance, 2 weeks in car is in shop. Called multiple times and denied any car load assistance, unable to cancel contract. Absolutely h

I just purchased a new car from Drive Time. Although I've had vehicles before but always had help with them. This is literally the first time I've ever made a big purchase like this by myself. Drive Time in Albany, GA made it a lot easier for me. The customer service there was awesome and we actually shared some laughter and Chad ** should be commended on a job well done. He had me, my mom and dad cracking up. Thanks to him, it helped to ease my nerves. So with that said...Thank You Chad!

Ashlie was wonderful and buying a car at this location was a pleasure. I love my new car and want to thank the entire staff. I needed a new one and they acted fast. I recommend this store to anyone who is thinking about a purchase.

I found the car I was looking for online and I set up appointment and when in, after filling out some other paper work I was in my new car. The people there are very helpful and answer any question or concerns you may have.

I had the best time getting a car. The process was long, but it was well worth it. Jay the guy who helped me was AMAZING! Literally couldn’t have been anyone BETTER! ❤️❤️ Thank you Jay for doing your BEST for me!! Even all the advice you gave me you’ll forever be remembered by me. Def want to recommend others to come if they are first time buyers or even looking to just into something affordable and nice looking. No body dents or scratches!

Johnathan did a good job with going over the paperwork. All the staff was very friendly. The only setback was on the website there is no mention of bi-weekly payments so to much of my chagrin, the payments are bi-weekly.

Tequa was very helpful and really cared about my experience. She went above and beyond to help me find my vehicle. I truly appreciate everything she did! I would definitely recommend Drive Time for anyone looking for an honest, caring car buying experience!

The sales representative was excellent Mr. TC. He was professionally knowledgeable and very patient. He was on time for my appointment. The environment was clean and well maintained which gives me the impression that my vehicle transactions will be handled just as efficiently.

Quee was a amazing sales person. Love her. And I will be telling my friends to go to drive time and meet Quee. I would recommend for people to go to Drive Time. They have great staff who works there and they are willing to help you in any kind of way.

I went to Drivetime website, put all my info in there, I call them the next day to make sure I was approved because I didn't want to waste my time, and say yes I was approved to get a car, I told them, "Are you sure," and lala say yes. When I got there she was ready for me. The process was very easy and on point. Love the experience with lala. In Sanford fl.

Environment was welcoming encouraging and fun. First time car buyer I was helped and was explained clearly any questions I had. Naydina ** understood what I was looking for. Gave me options within my requirements that helped me choose the best vehicle for me.

Miranda at the Highland, IN location was so amazing and kind. She greeted me as soon as I walked in the door with a smile. I’m sure I got on her nerve asking a lot of questions but she answered each and every one of them with no problem. She truly made this process easy and I would definitely recommend her to family and friends. Thank you Miranda.

Everyone was fantastic to me. Courteous, professional and transparent about everything. Salesman Omar even returned my rental car to the airport for me. I took the car for a full inspection at the dealership. They told me I made a great purchase and found only a couple of minor dings and a paint scuff or 2 on the 7 year old car. No mechanical concerns and the tires were like new! Great car buying experience!

Came in to see what was available. And got our 2017 Santa Fe. Our experience was amazing. Will definitely recommend. And will definitely keep Drive Time in the future. Sales person was very respectful. Was our first time there.

After several conversations re: me buying a specific car for cash, When I did show up to make purchase, I was able to test drive right away but then I had to wait for hours (about 3) for someone to process the sale. No Financing involved so should have been a quick and easy process. I finally purchased the vehicle brought it home on Sat. My daughter came to get it Sunday and it wouldn't crank.

Applied online, scheduled an appointment and got the car I wanted. I am totally satisfied with my car so far. I like that I am covered for 50,000 miles. Andrew was very helpful, kind and patient. Very pleased with the process.

This was a fantastic experience ALL AROUND!!! Omar and Jared were friendly, nice and helpful as you should expect nowadays. The place was clean, smelled nice, organized, and open. It also actually felt genuine. Completely recommend to everyone buying a car.

Best ever yet. I wasn't even tired to sit down and talk. I had experience friendly atmosphere while facing Alex. He represented your company well. People like him are much needed especially for my type of situation I went through.

Had a blowout after I purchased a 2011 Honda Accord from your establishment on 03.18.2023. To my surprise when I went to change the tire there was no spare/donut or the tools to change it. Nor any fix a flat, that would have been useless for a blowout. It took about 3 hrs to purchase this vehicle. I would have thought that would have been enough time to explain to me that safety is not a concern with this establishment.

We had a great experience! From start to finish everyone was so nice and accommodating. Made sure we understood the whole process. They helped us find the right car for us. Made sure everything was in working order before driving it home!!

Kelsey ** went above and beyond to help get me the car her customer service and attitude was absolutely spectacular. I will definitely recommend her to everyone that I know. She worked diligently to get financing approval due to me, recently, being in a car wreck and being out of work from having a heart attack. Like I had said before Kelsey went above and beyond what most sales people would have done. She even called my boss to verify employment.

I worked with the rep Joe at the Greenville SC location. He was great and very helpful, got me in and out with the exact car I wanted! Though not asked, location was friendly and clean which is a big plus! It shows they care about the customers.

Went in and came out with my new car. Linda ** was very knowledgeable and helpful. Made everything easy. I was very pleased and excited that I was able to get the car I wanted and at the price I could afford. Super excited. Thank you Linda and DriveTime.

This was my first time actually shopping with Drivetime, and from the very beginning the customer service was friendly and the front desk personnel were exceptionally helpful but one person in particular that really stood out to me and did her best and went above and beyond to make sure that I left that facility with a vehicle was Denise **. She was awesome from the beginning to the end. She didn't rush anything. She explained everything thoroughly. She helped me get the car that I wanted, the car that I've been looking for and she did her job with the utmost respect, clarity, diligence and sympathy and sincerity in her heart that you could possibly ever find from a person. Denise ** went above and beyond.

Excellent service. I had an emergency and couldn’t finish the sale and your staff was wonderful and accommodating especially for my situation. This is my second vehicle with you guys and I am pleased as I was the last time. I plan to come back when I want my next one. Aaron is the best! I highly recommend him.

Salesman was very informed. The availability of the cars was well-defined. Due to weather conditions viewing cars was hindered. I am a returning customer so most of information was repeat. The process was very easy. However, I am now experiencing a problem with electrical system. Radio first stopped working, now air conditioning not working.

I have purchased a car from Drive Time less than 2 weeks ago and I am very unsatisfied with the car that I purchased. I purchased a 2018 Nissan Altima and never would expected to have the car in the shop for transmission, tires, front brakes and alignment to be replaced. I have never been so frustrated about a car purchase before and will never recommend your service to anyone cause you have sold me a lemon car and this needs to be informed to other people so they know what to expect from your company.

Mr ** was excellent in explaining everything. The vehicle so far is great. This is my second vehicle with Drivetime. I hope that I don’t have any issues. I don’t know what else to say. It was an awesome experience.

I had the pleasure of buying a car from DriveTime. I was amazed at the difference between them and other places I have been to in the past. It was all incredibly fast and easy with absolutely no pressure. Deundre ** was so knowledgeable, helpful and friendly. I will be pleased to refer him and DriveTime to anyone!

I brought a Jeep from Drivetime. I tried to take it back on the 8th day of me having it and they told me no. It was past 7 days. I called corporate and didn’t get nowhere. Long story short I knew something was wrong with the vehicle. After a few days well it caught on fire while driving my daughter to work. They came and repossessed it and then put it on my credit. Horrible.

Matt was wonderful to work with as well as patient. He explained the whole process and helped me find a car that I’m in love with. It rides smooth, has so much space and makes me grateful that I decided to go with Drivetime.

I just would like to say THANK YOU to both Charles ** and Jovarny ** for everything. From the first day my fiancé and I walked in we instantly felt welcomed, on all three visits. Which is great especially in the auto industry and when it comes to buying a car. Charles was very patient and understanding with us on the day, we had thought we would be leaving in our new car. He explained that it does happen especially with it being a weekend, and it was okay if we had to come back. This also showed that he cared and was not eager to push us off, while he assisted new customers, especially with how busy they were, that day. Charles simply placed our car on hold and made us a new appointment for the following day, being Monday.

Awesome service. Sorry for keeping you from closing but they got the job done. I have a new car. The process wasn’t long and the manager gave me every option to solve the situation which got me my new dodge charger. Thank you Kate.

I have had many experiences with salespeople in my life and I hate to say that they were rarely good ones. All of them have had a very plastic fake scripted approach that insults my intelligence, until now. I have never been moved enough to take away any of my time and write a review, but this person just cannot go unnoticed!

Staff at this Drive time location were nothing but helpful and kind. They went above and beyond to help me find the perfect car and gave me many options. The location was clean and easy to find. They had many options available to suit my needs.

Car had sticky goo on a lot of interior. Crumbs all over rear compartments. Smells like mildew after sitting for a night. Rear bumper hitch cover was not aligned and looked as if it was falling off. Seal around sunroof was not attached (I had to reattach - I found this out when the car was poured water inside the car). No floor mats. Dirt and sand in all cracks of seats. Cars gas light came on when leaving DriveTime. We drove 5 hours to get this car and I've spent a total of 3 hours cleaning so far. I will have to spend $150 on floormats and another $300 to get mildew smell and dirt/sand out. I assumed that spending 27k would at least get me a full tank of gas and a fully detailed car.

Customer service was excellent. However, I have never bought a vehicle that only had a quarter of a tank of gas. Also I was told by the general manager that the car had been washed but once I seen it the next morning after purchase because I purchased it at night, it wasn't clean at all. However, the inside was very clean.

My experience with DriveTime in Arlington was excellent. No pressure on buying a car from DriveTime. All of the staff that I spoke to was professional. I felt welcomed. The checklist was great. Job well done. Keep up the good work! Thank you all.

My experience was great with the staff.Unfortunately I was sold a piece of crap that should have never been on the front line. After 3 days check engine light came on. I was over 300 miles so they would not take it back. Car had transmission and lots of other problems.

When I first walked in I thought great, no one is buying from this place, no one is here. Since I was there I figured I'd try. I was kindly greeted by the staff and directed to Juan **. Awesome guy! Made my experience comfortable which mattered the most because I am not a social person, he did ALL the talking. I really like his honest opinion and input on what car I should get knowing I would have to pay a lot due to my credit score. Overall a great experience, I would recommend friends and family to see him. Thank you Juan!

The folks at both dealership locations I visited were very friendly and helpful. However, within 24 hours my vehicle suffered from major transmission issues. I have reasons to believe the dealership knew the car had existing issues but sold it anyway. I would not recommend Drivetime.

Service was great, Chris was so nice and was very helpful. Great service. He needs to be employee of the month. He's very polite, fun person and keeps you informed of everything you need to know. Chris gave very good service and I would refer him to anyone. Keep up the good work.

Very friendly, great, fast. She was the best. Tia help everybody at one time. Way to go Tia. The best at Union city store. First time meeting her. She help me so much....Thanks Drive Time for everything. They are the best....

Omg omg Everyone was wonderful. I mean the customer service provided for me and each and every customer that I saw was perfectly splendid!! I wouldn’t wanna spend my money anywhere else! We ran into a few glitches but they silently took measures using a team effort. Each person playing a specific role in making sure you walked out with what you came for at closing time even!! You don’t get Genuine Fine Like Wine service everywhere you go. These folk appreciate your dollar. “Check ‘em out!!”

I was highly satisfied with the DriveTime staff. I especially liked dealing with Dana and Averell. They were both extremely friendly and made us feel welcome. They were upfront and I liked the fact we could drive any vehicle we were interested in. Plus my boyfriend and I got to drive the vehicle by ourselves. The privacy was very much appreciated. What a great way to confidentially go over vehicle, financial and personal information, as we tried out the vehicle, without someone other listening. I liked the fact the car had low mileage and a warranty. Overall we were truly pleased with the quick turnaround time and the kindness showed to us.

Zachery ** did an outstanding job. He was kind, he told me everything I needed to know, what I needed to complete my account. How to complete my account step by step. He has outstanding customer service. He know the product and his job very well. I would highly recommend Zach and Drive Time.

Maria was great and helped me get into a better car after the first car I test drove. She is very knowledgeable and I am thankful to get into a great car because of her. Great store and will definitely give referrals to anyone I know that needs a new car.

The young lady who helped me Brandis ** gave great customer service and was very helpful with helping me find a car. She deserves a bonus or a raise, she was wonderful and you all are very lucky to have her on your team.

Staff is very very nice. They help you the best way they can to get you in the right vehicle that you like. Only thing I wish the payment I'm make biweekly was monthly. That would be better. But other than that great customer service great environment and great deals..

It was a great experience. I would recommend Drive Time to everyone that I know and strangers as well. I'm very happy with my new car and so is my fiance. She will be getting her car from Drive Time too. Thank you.

Belinda Went Over and Beyond with her customer service and she was very helpful. I felt she had my best interests in mind, wasn’t pushy or aggressive whatsoever. Very fast and easy car purchase that couldn’t have been any easier!!! 5 stars! Highly recommend working with Belinda to buy your next vehicle!

I know the car industry like the back of my hand, did it for over 10yrs! I know how it is in and out, I am very picky when I pick cars but I feel really good about my purchase! Thank you Rudy for your good customer service along with your staff who were very nice about having to fix a small detail on my contract that most people wouldn’t understand actually makes a difference! Y’all keep up the good work!

The experience was nice! Brad was very helpful and fast. Gave me all the information I needed and the paperwork process was painless and explained very well. Only have one negative thing to say which is not in the workers but the company for not cleaning/detail their cars. Thanks Brad!!!

The whole team was great but Bradley went above and beyond to accommodate us. Thank you DriveTime Jacksonville Florida your amazing!! I couldn’t have asked for a better car buying experience!! I would recommend y’all time and time again! Y’all rock!!!

Reginald was very helpful and gave options that I would never have thought of. The purchase process was hassle free and presented in a very reasonable way. I appreciate the level of professionalism and making me comfortable with the entire process.

The service was great the manager was very helpful and explained everything to me so I wasn't confused about what I was signing and was very polite. I got to test drive the car before I bought it. The dealership was very nice and everyone was very friendly.

Great speedy process. Timothy ** was great throughout the process. He was very informative. The test drives were great. The paperwork was fast also. With my credit didn't think I would be able to get a good vehicle but they put me in a nice car.

Thank you Charles for helping me get into a new comfortable car. He was very understanding, helpful and negotiable. His services made me comfortable and excited about my new car purchase. He informed me in all the programs that DriveTime offer. I would definitely refer anyone who interested in a new car to go with Charles. Thank you Charles and Drivetime.

Nicholas, Celina, and Joseph were awesome. They were very accommodating, professional, courteous, and went the VERY extra mile to make sure I got the Jeep I really wanted. This car is SOOOO me! A+ Buy with confidence! Don't hesitate to go down and get the car you want, it was truly no hassle.

Jarrod was a great person to work with. He was patient and very respectful. This was the best car buying experience I've ever had and I've purchased 8 vehicles. I definitely will recommend people I know to Drive Time in Conway.

I had a very fast and easy experience leaving with a vehicle and payment that fits all my needs! Very pleased and will definitely recommend a billion times! Friendly people and atmosphere. My children love the new vehicle! They can get in and out easily. There’s more room.

Art & Terrill were amazing. They helped get me into a great car and the process was so quick and easy! The price was very affordable, I loved everything about the whole process, if I could give more than 5 stars I would.

We bought a 2018 Chevrolet Traverse. They advertise that it’s a quick buying experience. Although we had already spent 3-4 hours the evening before providing all of our information. Then the next day we went to Drivetime in Rivergate-Madison Tennessee. We spent another 3-4 hours there. We liked a vehicle at a North Birmingham Alabama location. But we were told the vehicle could not be sent to a dealer closer than that 4-4:30 hour drive from Robertson County TN. So we settled with a vehicle on the lot.

Frederick did an amazing job. He made sure that I was provided with the best vehicle as well as best option. He went above and beyond. I really appreciate his efforts in helping me find my car. With his help I was able to find a vehicle at the best rates.

Service was excellent from start to finish. Starting online, pre-credit check, down payment, info submitted ahead of time all created an exceptional purchasing experience. Our agent met our needs 100% and then some! Looking forward to recommending Drive time to anyone.

Never had a car have vibration in steering wheel when idling in gear and on takeoff. Coming in tomorrow morning to talk to Brad about it. He said I had five days to decide if I want to keep it or not so I’m going to talk to him tomorrow about it.

I can’t God enough for sending me Travis ** and Paola to assist me with my new car. The customer service didn’t help at all. Jeremiah was who I spoke with. Pauola was the one caring enough to call me back. Thank you for your kindness and making it happen. Much success to Travis for a job well done!!

I went to the Dixie Hwy location! Jordan was amazing very friendly and personable! She knew exactly what I wanted! She made finding and purchasing my perfect car an amazingly enjoyable experience! I will definitely be recommending this location to everyone I know that is looking for their dream car!

Was very satisfied with the service, very good experience. Every one was nice, helpful and professional. The sales associate was knowledgeable and explained everything as we go through the process. I will be happy to recommend the dealership to my friends and family.

Had major issues with the car. Called the manager of the New Castle store. He treated me with disdain, talked over me as I tried to explain the situation. The misogynist then mansplained their policy. I wanted to return the car (no garage in the area accepts their warranty insurance). Their policy? You give them a check-they give you the keys. You return the car, they give you a check in 7-10 business days (2 WEEKS!) His explanation? Well then I had to go get the check from my bank! I had to point out that I did not have the car, yet! Another issue: they keep one of the key fobs. So be careful, they have your address AND an extra key to your car!!

3rd vehicle with DriveTime... Easiest way to get a vehicle you been looking for .. Tons of availability, the diff branches work with each other flawlessly. Luis at Kissimmee, FL branch was awesome to work with. You might just be surprised at what you can find.

First time purchasing a car. Although a long process, the staff was pleasant and very helpful. I ended up with a car that I like. Short staffed so please go there with that in mind. Be patient and they will assist you.

I arrived at the dealership in the midst of a winter storm warning with very windy conditions and after about a foot of snow fell to find the dealership closed. The general manager went way above and beyond to make sure the deal happened without any further issues. The general manager was the only staff member in the building and after all paperwork was completed he dug out the vehicle and made the sale happen!

Great Customer Service from Customer Relations to DriveTime Dealer Employees. Not happy with company policy, it does not favor paying customers. If company cost you money they should cover it period. Dealer should have Courtesy Vehicle for their customers in case customer is facing problems which was handed down to me due to the company negligence from day one.

Friendly staff, super great people. They made it easy to buy a vehicle and I love my new ride and the financing was easy. Elijah is a great salesman, was very helpful and professional. The general manager was super nice, they understood what I was looking for and they crunched the numbers to get the payment I wanted. Thank you!!

So I had switched my car for the 3rd time and thank god Beverly and the team was able to assist me and got me the car of my dreams!! I was in and out in no time and the hospitality is amazing! Would strongly recommend a friend or family to you guys! Go for Beverly **. She will make sure you’re straight!

He was so helpful and I had the best experience! I traded in my car for a new car and it turned out better than I could’ve imagined. Joe was so helpful and stayed an hour and a half after closing to help me!

The staff at the Charleston, SC DriveTime was very helpful in providing information without being pushy while I selected my car. They were very busy on two of the three days I visited. But, someone (including the manager) stepped in to help me when my primary agent was busy. I enjoyed the 'low key' atmosphere and 'Team' approach as I am tired of the pressure that I get at most car dealerships.

Everyone was very nice and friendly. Chris helped us through the entire process. Everyone at the NE Columbus location was very helpful. The process took a little longer due to our situation but it was made possible by Chris and his coworkers.

Ross ** was amazing walking me through the steps of purchasing my car. He was friendly, knowledgeable, helpful, and really helped streamline the entire process. I would highly recommend him and Drivetime in Pensacola for your car buying needs. Fair prices, good selection, and the best employees!!

Great customer service. Highly recommend going here. Frank was able to get my monthly payments down and also helped me find the car I want. They have many good vehicles on the lot and they will really work with you.