DriveTime Reviews

I needed a car, and my credit is not stellar. I've made mistakes, but I've taken responsibility and am making better choices and meeting my commitments. I applied online and was told I was approved for every car in the lot with NO down payment. It was an unexpected and emergent purchase. I found the car I wanted and was then told I needed 2200.00 as a down payment. This took the wind out of my sails and the joy of the purchase. I settled for a car that wasn't even something I'd looked at. And, on top of that, it was dirty, and I was told they couldn't clean it up before I took it off the lot. If the situation were different, I would not have purchased the car. They should be upfront with details, especially when a representative calls you after your online application is approved.

They made it very simple for me and everything was taken care of same day. You really can make the deal you want online. This is a great dealership to use 100% recommend drive time. It was my first time buying a car and they made it very personable and simple, and they helped me with every little step, including setting up a new insurance policy.

Kobe at DriveTime was very helpful very professional and gave us plenty of options which we love. My wife is fell in love with the car and that we decided to go up on the second time. Thank you Colby. Thank you drive time for all that you've done. We look forward to doing business with you in the future again.

Cody was so good and very quick and explained everything very good to me. He was awesome and also Art was very helpful and very nice to me. I recommend this place to anyone. I flew from Fort Worth because I found this vehicle very well in price and year.

I had a good experience with my purchase of my vehicle, can't complain about no part of the purchase, everything was done to get me into a car. The time it took was longer but no fault of salesperson.

She was professional and helpful. We will be sending people that way. She was working on three of us this day and she still was very productive in getting me a vehicle. I even had to leave and get My granddaughter food and came back and didn’t miss a beat. Thank you so much.

I'm overall pleased with everything. I little bit wish that your paperwork could be a little less. It would also be great if you would give some type of incentive for someone recommending you to Drive Time. But my overall experience everything to me was really great. My salesperson was really really good.

I’m pay 44000 for a 2015 Chevy Malibu which cost 15,000. The sticker price said 17,000. I’ve literally been into brand new cars before which both were totaled. I was trying to humble myself but just going to the used car lot instead of purchasing a brand new one. If they had said this before me paying the down payment I’d change my mind from the start. It seems to be a excellent car though.

I purchased the vehicle for $29000 with $5000 down. When I went to pick the vehicle up a large amount of smoke came from the exhaust when I started it and every time I started it thereafter. I called the next day to let them know. They insisted it was because it was cold outside and perhaps the vehicle had just been sitting. 2 weeks later as me and my kids are driving to a festival the check engine light and low oil pressure light comes on.

Due to lack of communication, the vehicle I wanted was already sold. I had scheduled a test drive on 2/10. I was not told I had to place a deposit on the vehicle. Then to add to my frustration, your email system was not receiving emails sent from my phone to your office with me sitting right there. Hence I was there for several hours, and still had a two hour drive home. I drove from Muncie, Indiana to Fairfield, Ohio to test drive and purchase the vehicle.

We had an excellent experience with Drivetime. It was a huge relief to find a vehicle in the price range we were looking for without the need to haggle down to that price. It took longer than we expected but we were on our way home with our new-to-us vehicle in less than 24 hours. The space was clean, the sales staff extended hospitality to us while we waited. I recommend this business. Jakobe did a good job.

The purchase was quick and easy. The car that got was detailed and professionally cleaned, smelled good inside. The warranty was a peace of mind, was a 2 owner car, No mistakes on the odometer and no car crashes. Was a nice car and center couldn't haven't asked for anything more.

Great place to buy a car! Staff was so friendly, and business transaction went very smooth thanks to Brittany... She really seems to know what she is doing. I would definitely go back in the future. Keep up the good work Brittany!

I worked with Yolanda to get my new vehicle, and she was efficient, fast, and very great to work with. I will return to her specifically next time I need to get a new vehicle. Every employee I saw was smiling, and seemed happy to be there instead of just putting in their time.

The truck I purchased is great, it's sad that according to the dealership they did a full inspection on the truck but didn't mention it was missing the gas cap and it had a bolt stuck in the rear passenger tire that was a slow leak, but put a brand new but to small of a compressor to blow the tire up. It's a pity that they show the vehicles off in that condition. There is no spare tire nor jack to take the tire off for repair.

Jose made this the absolute best car buying experience that we have ever had. We have never experienced an easier car buying experience. Before we knew it we were driving home in our new jeep. And the quality and variety of vehicles they have is very large. We will for come back and we know a couple people that are looking for a vehicle.

I would like to say Emma was a very nice to help my purchase. Thank you so much Emma. ❤️ She was a great listener and she helped me with every question I had. My experience here was amazing and I will be recommending to all my friends and family.

Unfortunately the car I originally bought had an engine issue on my way home. I had it towed back to DriveTime. The salesman, Jay, was a Godsend by helping me with exchanging vehicles. I bought a better SUV that I was happier with, and he made it a smooth transition. Also, Billy, the manager, made a point to approach me and apologize for the inconvenience; that is the definition of professionalism. It wasn't the fault of anyone there, it just happened. It worked out for the better for me and Jay made it happen.

Thanks Rojan & Rosie for your help. I was able to get a nice SUV low miles in mint condition. DriveTime was easy hassle-free and worked out well. Great job guys. Definitely will recommend to friends and family.

My experience with Drivetime was five star. Allen a manager there was extremely helpful. Gave me detailed information and answered all of my questions. Luis was my agent who did the paperwork. He was extremely friendly, extremely fun and extremely informative. I would like to give them both an A plus. I will recommend my friends and I was very well taken care of. Thank you.

So I’m self-employed. I have regular deposit weekly deposits from Walmart and I’m 1099 contract worker. They wouldn’t use my income because they said I was a share ride worker. I’m not a share ride worker. I get steady weekly checks from Walmart for $800 a week. I had eight months worth of income, showing them that my income steady.. Don’t make me any less of a dependable customer than anybody else. I feel like I discriminated against.

From the start to the end everything was quick and easy. I had all documents needed they gave my info to the bank then 30mins later I got a list of cars. I picked a 2021 Malibu and I absolutely love it.

She was very helpful, patient and willing to offer deals. Thanks Kayla for all your help… love you girl. She worked very hard on getting deal and paperworks finished in timely matter. Also she was knowledgeable on SUV I was purchasing and the ones that catch my eye.

Loved working with DriveTime. Our Sales Associate, Dom **, was knowledgeable, patient and kind. We got a car we love, at the price we needed. We visited the store (South Chicago) twice. The first time did not pan out but the second time was the charm. We never felt pressured to make a Choice. And I got to ring a bell. All and all great experience.

I was able to get a car so easily without a bunch of hassle! Really nice staff and super understanding! I was worried about the down payment but was surprised to know how low the down payment is! Would definitely recommend them to anyone looking for a car!

Christopher ** made it easy! No haggling! Chris took time and explained all the documents! Only took 3 hours (spent most of that time getting the insurance binder and proof of insurance)! Nothing but easy and simple without a bunch of hard inquiries on my credit file trying to get financed!

Brittany was amazing, friendly and wonderful to work with. She worked within financial limits and got me into a great vehicle. My roommate and I both loved the ease with which it proceeded. The cleanliness and accuracy of the vehicle was amazing.

Great place, great staff. Very helpful. No pressure. No gimmicks. Customer Experience Guide Austin ** was wonderful, highly recommend for all buyers. Will recommend to friends and family. Will be back for another great shopping experience when it's time to buy another quality vehicle.

We felt so welcomed and they helped so much! They help us even when no one else would. We had gone to 4 other places and they did not seem like they cared but DriveTime care for everyone. I had my whole family there and they welcomed them. Will go back!

They answered all my questions about every vehicle I was interested in. I looked at 3 different vehicles and they patiently pulled the keys and numbers for all of my choices. They did great explaining the warranty package and gap coverage.

The team was great. Garrett was awesome. Thank you DriveTime for your business. You guys are awesome. They had exactly what we and my wife what we wanted. The team was friendly, kind, informative. The best team ever. The team was great.

Friendly and respectful and patient and they went through everything and made sure I understood everything. They also made sure everything on the vehicle work properly. It was the best experience I could ask for. I highly recommend DriveTime to friends and family.

I will start off by saying our dealer, Hugo, was polite and no pressure. Process was very simple, but I was only able to get four stars because there’s a few things I wasn’t real thrilled about. I am a very private person and I asked about tracking devices in the vehicle, and was told they didn’t think there was one until the contract and it clearly stated there was so they knew all along. Secondly, they had made a reduced APR offer that due to an arbitrary expiration date, they would no longer offer. Not like something of that nature really expire so they could’ve offered it they just chose not to.

This is my second purchase with Mr. ** starting in October of 2019, and my first with Mr. **. Those guys are tops. I would return for another purchase in the future. I would recommend them to a friend. They are professional, supportive and business like. And DriveTime offers a dealership-like experience to the used car market. Drive Time Turnersville NJ is Tops!

I had a wonderful experiment, set a Drive Time over the weekend. The representative really really helped me and they were all so patient. I would recommend Drive Time to anybody I would like to thank you because me and my husband really needed another vehicle.

I really like DriveTime’s mission. They help people like me, who had two car accidents in one year that ate up their pockets. Other dealerships are just in it for the sale, but DriveTime wants to make sure you’re able to KEEP your RELIABLE vehicle. Ricky sold me my new car. Although he is still in training, he was very nice and a good listener to those helping him. Looking forward to driving around my new ride and not a lame, shook up rental!

My experience at Drivetime in Nashville, Tn was outstanding. Annabelle made buying and locating the vehicle go great. She was very astute and made paperwork process go smooth. She help me in making sure I had a owner manual before I left. Again Thanks.

All 4 of your employees worked together as a team to get me in the perfect car. They were so patient and helpful. They didn’t rush or pressure me into making any decisions. I spent hours trying to figure things out and they equally spent the same amount of time helping me figure it out. Even with other customers in the establishment, they still made me feel as if I was their only customer! They were amazing!!!

My wife and I found DriveTime through a Google Search. Sam at the South Houston location reached out to me. We worked over the phone and via email since I was coming out of town. When I got to the dealership I was out within an hour. Sam was helpful and very professional.

Great experience didn't take all day like I thought it would. LITERALLY took an hour and 15 minutes salesperson was really good at sealing the deal. Helped me with insurance and setting up payments. Would highly recommend to anyone who is looking for a car.

Nick was the BEST!!! Very friendly!!! And had A LOT of patience with us!!! Would definitely go back to Drive Time!!! The whole staff was great!!! Had a problem with the first car and they had no problem helping us get into a different car!!!

Great people, helpful, walked me through what each warranty did, walked me through the car, let me go for a test drive on my own, very helpful with any questions I had. Great guy to do business with, car was lovely, car smelt nice! Rides smooth easily to speed it in plenty of power! I had a great time at Drivetime!

Jason was excellent in helping us choose a car. He explained everything well. He was very accommodating and friendly and we are please with his service. When we chose a car he did excellent in showing us all paperwork and walk a round of car to show us everything.

This was a great experience. l will say it wasn't as bad as l thought got the vehicle l went for. The sales team was very nice. l was very happy my down was less than l thought for the car l wanted so I'm happy....very happy. The next time someone ask me about where to get a car Drivetime is the place.

This is the second vehicle I’ve purchased from DriveTime in the last 12 months. The experience gets better each time. Thank you for the easy financing process, the knowledgeable staff, welcoming environment, good selection to choice from, and fair pricing. In all I would be happy to do business with DT again. Furthermore I would recommend Dt to friends and family.

This is the 2nd car I have purchased at DriveTime. I had a great experience! The manager Jerell was great! I love the car! It’s beautiful! I was a little worried when I got home. My cell phone notified me of an unknown apple AirTag in the car tracking me! I have seen a lot of scary things about this on the news. I called the dealership and they offered for me to bring the car back and they would try to find it. Thankfully we were able to find it after a day of constant alerts that we were being tracked. Other than that, my experience was great! I can breathe easy knowing we found it!

Anthony was great! Very nice and patient. He answered every question I had, made sure I left with all of my paperwork and his contact information in case I had any troubles and got me in the car I wanted! Thanks Anthony!

This car has been a lemon since we got it. They it's leaked oil nonstop since getting the car. I've replaced the window motor several times and I've had the car less than 2 years if that. Now I'm stranded needing to replace the starter. Guess who still has to pay these car payments? Over 500 a month. For nothing.

I came in with my fiancé last night to purchase a car. I was greeted by Sasha and the salesman was Josh. They were both so pleasant and helpful! They turned a bad situation into a positive! The entire staff was courteous and friendly!

I was just looking at vehicles online and did not think I was in a position to make a purchase. The team called me within hours and advised that I had been approved. From that, the no haggle, straightforward process left me with a positive experience.

I started my process with Ashley who was wonderful in providing me with the information that I need. She submitted all paperwork due to issues with my identity. Upon arrival Ashley was busy and Clay helped me choose the vehicle for me. Clay made it fun and exciting. We got the car for me all while laughing and joking. This was the most relaxed car buying experience I had in a long time. GO SEE CLAY OR ASHLEY!!!!

I asked dealer about oil change and they said it was changed but I had it looked at after purchase and mechanic said it looks like it hasn’t been changed in a while and way overdue, oil was pitch black and filthy.

Fresh out of training my sales rep Myranda was absolutely amazing. Not only was she one of the two sales associates on duty other than the manager. She was actually the only one dealing with multiple clients at one time. It was amazing to see her work at least for desks and never come back to my desk talking about someone else's situation. She knew right where we left off each time. She was down to earth pleasant friendly. What's the sale was nearly final she got the manager over... Of course he had to finalize everything and Martin got me out the door. It was a very pleasant car buying experience although it did kind of take a while from 11:30-2:20 but I didn't complain a bit because it was a great vibe and the energy was nice. You can tell she was doing the best she could being short staff and literally a beginner. I would definitely recommend asking for Myranda.

Don’t even know where to begin. Was greeted as we walked in the door. Didn’t take us long to find what we wanted. The staff was amazing, made us feel comfortable, and the whole process was smooth. Now as far as my sales rep I highly recommended Omar **. He was awesome, funny and knowledgeable. Honestly I would recommend any of their staff. No one was ever rude or pushed us into something we did not want. Thank you so much Omar and Drivetime. I will definitely be back for any of my future car purchases.

Marcus was a very friendly and professional salesperson. He was very competent and helpful. I would recommend Marcus as a sales agent to anyone. Our car was very clean on the inside and on the outside. Also, after I entered DriveTime after making an appointment online, I was directed to Marcus and pleasantly greeted immediately.

Just understand they deal with those with few options because they understand they are easy prey. Your down payment WILL increase before you take delivery and then after having taken delivery within 24 hours a "MANAGER" Will contact you saying he sees an issue after he looked it over and your terms WILL skyrocket. Seen it too many times to not be trained that way.

The online approval process is possibly the best thing ever. No need to even waste your time at the dealership as the online process immediately tells you what you qualify for and the terms. Only minus is cars aren't always thoroughly checked for issues and repairs and price is not negotiable even with some cosmetic issues.

Spencer was amazing I absolutely loved his generosity and his service. He helped me and my husband pick the car we wanted and also the pricing was amazing. I would give him 11 starts!! I would absolutely recommend him to family or friends to purchase a vehicle.

I had the best experience of purchasing a vehicle. Temple associate got the trade in exactly where I needed to make the deal for it new one. Round Rock associate were ready and waiting on me to pick up truck. Very smooth process and I thought it was going to be rough but these guys made it happen. Great job!!!

DriveTime in Bridge Crest also they own the warranty company that they sell you when you buy the car. Be careful. They will not honor the warranty. I had no late payments, no issues and paid out of the pocket for the repairs that I had when I tried to use the warranty. They would not honor it because it was a dealer repair, and they said they would not honor the warranty because they don’t deal with the dealerships, also the vehicle that I bought had a lot of issues that they knew existed. Be careful. You might buy a lemon from drivetime.

It was an amazing experience, the agent Sarah ** of DriveTime in Greensboro did an amazing job of getting me my 2016 Jeep. She was friendly, knowledgeable and very helpful. I would recommend DriveTime to others that are looking for a good used vehicle.

I had such a great experience coming in and using DriveTime to purchase my car. Zane was a big help in making the process easy and smooth and helped me find an AMAZING car in my budget. Will definitely recommend y'all.

Steward was exceedingly knowledgeable about giving me the correct information that DriveTime was about that online didn’t share… I appreciate his customer service. Very outstanding. The entire staff was very nice and they gave me the best customer experience that I’ve ever had buying a car. I would recommend them to the president if I could. Thank you DriveTime for everything you’ve done for me.

Great service. I was in the car business for 9 years. And this surpasses any experience I have seen in this line of work. Marcus and Carlton were very nice, personable and knowledgeable. I will recommend Drivetime to everyone I know.

Very good customer service and very helpful. I will highly recommend them to anyone else on buying a vehicle. They place was clean and very well maintained and easy to find and get to. The staff was very friendly and well presented

Glen is as very friendly and made my experience buying a car very easy and fast. He explained everything so I could understand. I would definitely refer a friend. Glen will get all my business for now on. I like the fact that I could do my application online and get approved in seconds and upload my info before I even went to test drive.

Nick ** was a great help throughout the buying process. I have had great satisfaction with each car I have purchased at Drivetime, always know that the car you select has been gone over and includes a comprehensive check of any accidents or other issues.

I was helped immediately and there wasn’t a person there that didn’t help. They were very transparent and made the whole transaction easy as pie. I used the website to get approved and I’m not going to lie I was a little hesitant because I didn’t think there was any way they’d sell me a car, but they did and I’m so happy with my purchase.

The staffs are trustful and well-informed. The cars have well-maintenance. It was comfortable for me to buy the vehicle. The staffs did not push the customers to buy the cars. The process to buy the car is very smooth. There are no hidden fees.

Nezir was very friendly and provided great service for my father's transaction. Provided quick transaction from start to finish. Answered any questions that we had at the time. I will be a return customer…

This was my second purchase. Recently bought a 2016 Jeep Patriot. Axle and tire rod broke within 45 days. Their service department informed that I had a 30 day warranty. Spent $17,000. Thought I get a year before any repairs were needed.

They really worked with me. Easy down payment. Very good service. I will recommend this lot to anyone. They were patient and I got to leave and come back and they were still on it until they got me into vehicle and they didn’t tax me. It’s up the customer if they pay it off early so you’ll get the best deal so it’s left in our hands.

One of the best and nicest car salespeople I’ve ever dealt with … Marcus was professional and very thorough at his job. I would definitely recommend anyone to these 2 gentleman. Customer service was impeccable and their laughter filled the room.

I dealt with Matt at the Lakeland, Fl location and he worked hard to get me into what I wanted! I was treated with respect and all my questions were answered! I picked up my vehicle at the Sanford, Fl location and that was a great and fast experience! Thank you all so much!

Richard ** is very professional and helpful, I highly appreciate him on helping me out on getting my vehicle..I highly recommend DriveTime and especially Richard to help others on getting their car of their choice. Thank you and happy holidays..

Our Sales person Luis was awesome. Very patient and had our needs and budget in mind all the time. He covered everything. We felt we could trust him. I would recommend him in a heartbeat!! Thank you for everything Luis in the Kissimmee dealer.

I want to say thank you to DriveTime for making this purchase such a good experience. Jamie from North Hills assisted me with everything from the time I walked in. She was helpful and kind. Thank you Jamie and DriveTime. I love my new car!!

I want to thank him for making our experience so great. He eased our buying anxiety. Thanks to his dedication to his work. We have a car that we really needed. He was very approachable and not threatening like other dealership salesmen. Thank you so much Evan. We appreciate your attitude and salesmenship.

Eddie was the best sales man was very aware of what we wanted in our car, took the time to listen and went above and beyond to help us!! I had a lot of questions and he answered them all without any frustration and was amazing, HIGHLY recommend him.

I work with the Torrance office. The sales reps that work with was Sasha and Omar. They help me get my Buick Encore GX. They were very helpful and friendly. Thank you both from my dad and I. Tashauna **.

I recently purchased a car with Drivetime I am so happy and thrilled with Christian. She is amazing. A great customer sales lady but the staff no way. They took me through a loophole after I signed all my paperwork. They tried to make me do all my paperwork over again. Would not give me my car, so I had to come in a following day to do to sign paperwork that I already signed so we ended up doing the paperwork over for no reason. Then my car was not washed and was on half a tank of gas. The car should be washed and filled with gas! And then the day I had to do my paperwork I felt rushed but they told me the store's closing at 6:00 but when I was leaving it was two other ladies in there that they were showing so much attention to and they ended up not even buying a vehicle. So don't get me wrong. I love Christian as a salesperson but drivetime y'all need to straighten up and treat all customers fair and equal.

Overall experience was great. Latisha ** is a very professional associate. Very smooth from start to finish. Only issue is I've had the truck for 24 hours, found out the headlight assembly on passenger side is broken, has a check engine light on. Now Autozone says is for fuel evaporator canister and the fuel cap light is now on. I replaced the fuel cap and that didn't solve the issue. The part is $200 for a fuel evap canister. I will be contacting the dealership today to address these issues as selling a truck worth 18k for $48,000 I feel it should be 100% in working order.

Charles at Drivetime in Downey was absolutely awesome, knowledgeable and personable. This is my second vehicle with Drivetime and both purchases has been a great experience. They truly believe in customer service. My purchase didn't feel pressured and Charles made sure I was completely satisfied. The paperwork was easy and fast. They will work with you with your down payment because they really want to see customers drive off in their new vehicles.

DriveTime Used Cars. 2225 N Dupont Hwy, New Castle, Used car dealer. The worse experience I've ever had in my life!! The purchase and sales of the vehicle went well until I left the lot and the engine light came on and the car started bouncing all over the place and stalling while I was driving. Went through warranty SilverRock and had it serviced 4 times to fix the engine and safety issues all while not having a car to work, care for my son and try to keep life balanced. Upon taking it to a dealership approved by warranty I was told by the mechanic that the frame was rusted beyond safety standards and would never be safe to drive or tag. After some further talk I was told that it's apparent that someone had spray painted the rust and gas lines that were about to burst at any minute.

Great experience exchanging first car out to another one. Amii ** was great to work with. Would definitely be back in future. I am already sending some of my coworkers to see about getting a new car or SUV. Thank you for helping me out. Merry Christmas and a Happy New year.

I could not be happier with my DriveTime experience! Everyone I had interaction with was so kind and fun to deal with! And I cannot believe how easy they made the process to purchase my vehicle! Lance and Joe were so great!

Kelly ** Is Amazing. She had everything ready for me to sign and review as soon as I walked in the door from my test drive. I Have Recommended her to a few of my friends && family. I love the car and the payments are just what I was hoping to have like my last car.

Just want to say that my wife and I just had the best car buying experience ever! Our salesperson Austin was incredible, and the entire staff was friendly and helpful. At the Drive Time dealership in Springfield, Missouri, everyone goes above and beyond to provide the best products and service possible!

I came in to purchase a vehicle. Nate at the Tampa location did a wonderful job with assisting me. A.J was in training and was also very nice. I had a great time. Nate even stayed back to help me. I would recommend this dealership to anyone!

I had a great experience purchasing my new car here at Drive Time with the help of Ms. Beverly **. She helped me understand and broke down every detail. I’d definitely recommend people to visit DriveTime. The staff are extremely helpful. Thank you!

Mr. ** from the Glen Burnie location his customer service skills is horrible and unpleasant. Very rude and Nasty!!! I wouldn't recommend anyone to him. Makes your company look bad. He argued with me and raised his voice.

Kris G, Thanks for this wonderful deal on a super Honda CRV. I got a good deal 5 years ago and got a greater deal now, whew yea!!!! It may be another five years but when I do need another great deal I know where to go. DriveTime. $$$

Vladimir was awesome during the entire process. The digital document exchange was great. Nathanael was awesome. From start to finish, it was a 10/10 experience. Best dealership encounter ever! The vehicle was warm and waiting, for my test drive; when I returned, it was time to sign. Quickest, easiest process! I would recommend to anyone looking for a nice used people from the friendliest, professional team. Great job!

My salesman was awesome. DAWAN ** was the best.... He eased my mind and the experience great. The process was easy and painless lol. I loved the SUV. The transmission went out in my car and he got me back on the road the next day. DriveTime was God sent.

DriveTime in Live oak Texas. They made this the easiest purchase I’ve ever made. Gave me all my options all I had to do was pick. Phenomenal customer service from my sales associate “YUNNI” 2 thumbs up. I knew what to expect going into the dealer but felt no pressure at all to make a purchase. Thank you so much my family and I are grateful for everything.

Q was so nice and pleasant to talk to. He listened to what I wanted and delivered! He made sure we had everything we needed and even set up our accounts. Made it easy for me since I’m paying! Loved it.

It was a great time working with Sacha. She was very friendly and helpful. I will recommend people to her in the future. My experience with you guys was very good. I was in and out in no time. May see you guys again soon.

Was absolutely satisfied with the service we received from Mr. ** of the Ft. Pierce office. Friendly, Direct, Professional and fast are an understatement of his service performance as a sales rep. Process was nearly completed at my convenience before I ever got to the office, was in and out in no time. Would definitely return as a customer. Thanks Mr. **!

The best car buying experience I’ve ever had. The sales agents were very kind and professional. I would love for the cars to be a little more cleaner when delivered but otherwise it was great. The approval process was amazing.

A week prior to walking into DriveTime my car was stolen and stripped of parts. I was devastated and hated the idea of buying another car, especially since mine was paid off, but I walked into DT and met Jon and Jayson. They were so kind and nice. They definitely helped me through this difficult time! I would recommend them to my friends and family.

Brandon ** in the Pensacola store did a great job. He's more than a salesman. He treated us with respect and honesty. I will buy a vehicle from his store only if I ever need one ... thank you Brandon for your hard work and help.

So this dealership wanted $7000 for a $20000 2018 Dodge Journey.. but then they wanted $10000 down for a $15000 2015 Ford Taurus. Which makes absolutely no sense. They also said even though I make $1800 a month and have no other bills that I can’t afford a $400 car payment. An absolute joke.

Great Overall Service from beginning to end. Salesman explained and provided great customer service. I will gladly recommend DriveTime! Love my new car! Thanks Effrian for a wonderful and easy car buying experience! Again thanks for making my car buying experience possible and great!

The online app is false. I called prior to arriving to ask is what was quoted the actual down payment. I was lied to. It said 795 down and had to pay 1800 once I got there.. The selection was the same as showing online. Cars not detailed.

Thanks to the team at Drive time in Augusta Georgia Especially Loywonda **. Also the manager as well. Very friendly and helpful. I would highly recommend them. The car I wanted was still there after a couple of months. Thank God it was still there. I did my application back in October. They made my purchase so easy and less stressful.

Robert ** was very helpful and good to work with. He was able to answer all of my questions and didn't make me feel pressured into making a purchase. My only complaint is the online pre-approval is misleading. I think that when the online pre-approval is filled out the down payment and monthly payment should pertain to the vehicle you are interested in buying. My pre-approval pricing pertained to the least expensive vehicle on the lot and not the vehicle I initially chose. This made me feel baited into coming to the dealership. That aside it was a pleasant experience purchasing a vehicle from Drivetime and I would do it again in the future.

My engine light came on within 5 days of me having my vehicle during a holiday week while I was out of town. Now the dealership wants to charge me $1 per mile picking up the option of a proportion of docusign I don’t remember being in it. I know I would have read a return policy. I wanted to switch out my car for another within my 5 day period.

Martin and Juan were a God Sent. I had lost all hope for anyone giving me approval for a vehicle. I explain to them my situation, they explain to me the process. No judgement and they helped me. I will be forever Grateful.

The interaction we received via phone and email initially in preparation for our visit to the DriveTime in Plymouth Meeting, PA was productive and pleasant. However, on the day when we were on site to view the vehicle in person and to complete the process, that pleasant experience had ended and instead we had a somewhat sterile and cold interaction with the representative who assisted us - we felt like our transaction was just another task that they were completing. It wasn't bad, but there was no personality, pleasantries, or even courtesy.

Amber was beyond helpful! Not only was she quick, but made the purchase effortless. 10/10 would recommend and will be coming back in the future. The car was cleaned and detailed for me in no time. I am more than happy with my experience!

I had the pleasure of being helped with my purchase from Cash. He did great letting me know my options on the vehicles available going over down payment and monthly payments. Once I arrived he had most at all the paper work and the truck ready to go. Would definitely recommend Drive time and have them ask for Cash.

Anthony, at the Lubbock location, was very helpful and friendly. He made sure that we were liking the vehicle in every way. We’re very pleased with the professionalism. We shall recommend y’all’s services to others that ask for a dealership in the area we would recommend. Thank y’all.

Willia at DriveTime and a couple others helped me through the excruciating process of buying a car by making it simple, quick and affordable. When something goes amiss, they're quick to respond to keep things fair. They sit down with you to review the car, its history along with details about pricing. My favorite part is they do allow test drives and physical check before purchase.

Staff was professional, courteous, & helpful. Made experience quite pleasant. Was anxious about buying a used vehicle, but staff made whole process smooth. Was walked step by step through the process & gave answers to all my questions. Would definitely recommend to a friend or colleague who is in the market for a used vehicle.

The people with a DriveTime at little Greensboro, North Carolina were very helpful helpful. They stayed hours after the location close to help me find the car and finish the deal because I had driven up from Greenville to make a purchase. And your finance manager was very knowledgeable about the warranty as he was selling me because I honestly wasn’t going to buy one. I know all about the warranties in the mark up in the back end but he made some really good points that made me decide to keep it and let me tell you that is saying a lot and without his knowledge I definitely would not have bought that warranty.

John ** was amazing. A very big hell the whole way thru. I will be doing all my business with John ** of Drivetime in Bradenton from here on out. John ** in Bradenton is the man. He made sure a complete stranger in distress got into a new vehicle with options. Thank you John **.

Bryan ** helped me purchase a vehicle this weekend. I was in a difficult spot and needed a vehicle quickly. He didn't judge my situation and treated me so kind. I crashed my old car and due to a personal situation my credit score is not what it used to be. I highly recommend.

Ms. ** was my saleswoman. She was very helpful, informative, and made the experience feel homie and relatively fast. I would recommend her and DriveTime to anybody especially after such a great experience. More people should know about you guys and how operate would and should put the competition right out of the way. I know later in the future I will be coming back for another vehicle to enjoy such an experience again.

They were very nice and helpful. The whole experience went very smoothly. Nezir is very friendly and has great customer service. I couldn’t find my insurance card and everybody was very patient. They also left me with a full tank of gas:)

We worked with mrs. Ashlie at the Tallahassee location. She was amazing! She helped us so much and made the whole thing easy and we will definitely be back. We will also be sending some friends and family members there. Also a few coworkers!

We were kind of rushed during the deal due to bank closing time. The vehicle obviously was never completely checked over. After leaving the lot the high beams were inoperable. The salesman said to contact warranty department and still has not been resolved over a week later. The other salesman there did the checklist and stated they need a spare tire and all we got was an inflation kit. Stereo speakers are blown. I will not do business in the future and neither will any of my family.

I really had a great experience here. The dealer that waiting on us was a person that didn’t lie to you and made sure that you walk out with the car you wanted, very friendly people here, I would recommend this place to anybody and ask for Anthony **. DriveTime in Chesapeake, VA. This guy is a magician. If he can’t get you in a car then nobody can. All thumbs up.

Staff was professional. Unfortunately they were understaffed on the day that I went for my purchase and I had to wait 5 1/2 hours to get my car off of the lot. But the two gentlemen who were present for working their hardest to make sure all customers were taken care of.

I truly love looking for vehicles at DriveTime. The employee are very friendly and respectful to customers and rush you to purchase a vehicle. Jaret is very kind and understanding salesman. I will send friends and family members to see him at any time.

We like the vehicle. We were duped into a sale though. We both qualified for zero down and (max $342/month) and ended up paying WAY more. Our vehicle was DIRTY!!!! We were harassed about the warranty and extras. We left with a half tank of gas... HALF TANK!!!! PATHETIC!!!! Not happy about buying experience and will not be back and tell everyone not to even bother.

2016 Nissan Altima. Excellent Customer Service from Dexter **. Very friendly. He helped me pick out a car that fit my needs and expectations. I told him that I did not want anything too big or too small. I would recommend my friends and family to check out Drive Time in Albany Ga if they need a car.

Karl and Ray were great, they made the whole experience amazing. Karl went above and beyond to get me approved and really worked to stay within my budget. Super friendly and very attentive. I would recommend this dealership to any of my friends.

They sold me a 2012 Kia Rio and they charged my mom who is 74. And she drove it home from Laurel Dealership DRIVETIME to Taneytown MD. And and soon as she got to 796 the lights when out and the radio and back up camera. So they basically told her she was screwed.

When I applied on the site it said my downpayment would be $195. When I got there it ended up being $1000+. False advertisement because they said that's what it would be. I was very disillusioned. They should say online that itay be your downpayment.

I honestly did not think I was going to walk out with a car but I did and it was the best day of my life. With the help from Dorothy and Dante they made my life goal come true. I would definitely recommend them to anyone looking for a car.

The service was amazing and very fast and would recommend anyone to go there! Great for people looking to rebuild credit! They make sure you are happy with what you get and they explain everything and the warranty is pretty good as well.

This was most Pleasant experience in buying a car. I want to thank Drive Time for all the work they put in to helping me to get a car and to making the experience so uneventful. I would recommend you all to a friend or family, and have also done so.

I been looking for over a month for a car. When I see a commercial on tv about Drivetime I was sold and so glad I call and make appt. All progress was smooth and easy and joyful. Thanks to Traci. I have a car today. Thanks so much.

I was taken care of by Lyndsey! She was on point and gave me the exact information I needed to feel safe in my new car. She was very nice and had a great sense of humor. She definitely made me ready to enjoy the vehicle.

This is our third vehicle from drive time. The wait time is always short. It is always a great experience. The sales people are friendly and informative. We are thankful for the great prices and quality vehicles. I wish the music was not as loud. Also the layout having customers so far from the sales person makes it hard to communicate and hear things.

My sales rep Anthony ** was very helpful and kind. He worked with me to do over different options in cars and finance and was patience with me thoroughly the process. He went out of his way to make sure I had an amazing experience. I am completely happy with my purchase and would come to DriveTime in Chesapeake again for vehicle purchases in the future.

Mario did excellent job when I came in. It was 2 cars I decided on and both got sold on the same day and he still took his time to make sure I left with a car that was around my price range even though I was the last one there!

Allison was great. Handled us after closing time. Excellent customer service. She was very informative. Helped set up apps on phone. She was Great. Friendly. Definitely on point. Very efficient. Need more people like her in the industry. Thank you Allison for all your help. You Rock!!

This was a very good experience. Courtney was very helpful and easy to work with. There were several cars to choose from in my price range. I am very happy with the car, and I would recommend to a friend.

I absolutely loved my car buying experience at the Winston location. Everyone was so helpful and reduced any stress I felt when walking through the door. They found me a great car as well as a great ins quote. My vehicle is amazing and I am very grateful to the staff all of their assistance.

This is my first time going to an actual dealership instead of those buy here pay here places where I always end up screwed out of a car! But Drivetime got me right and in the best vehicle that suited me.

Bought a car from Drivetime, my second one since our experience was so good the first time... Equally for the second time, but their loan group is horrible. I am not sure what happened, but evidently my down payment went through in March, but somehow got retracted over a month later. Bridgecrest stated they tried to call me 3 times and I never called back. I did call back as I only received 1 voicemail and the person I called 3 days in a row, 3 times a day leaving messages into the voicemail, would never call me back.

My experience and time at DriveTime was phenomenal. From the moment I walked in the parking lot I was addressed with fiduciary level of service. Julio, Jasmyne and Brennan are such a great team ready to help. They all provided me with very important information and answered all of my questions ensuring I felt great and confident every step of the purchasing process. I highly recommend DriveTime to everyone. Thank you DriveTime.

Our sales agent Sophia was an amazing help and made the experience of buying a car so simple and enjoyable. We had never purchased a car from DriveTime and we’re nervous but Sophia made the experience amazing and we would purchase another car from them in the future.

Had financing done online, touched base with salesperson Anthony, who was really helpful and laid back. If you don't like the ** with car dealerships, you should absolutely consider Drive Time in Williamstown!! Had deal done quickly and was very happy with this dealership.

Had a very fantastic experience with John and Joshua. They were truly professional and very, very helpful. I wish my office was as helpful as theirs. I would certainly recommend all my friends and family. The car was clean and they offered many choices. They made me feel very comfortable.

Austin at the Independence MO location was amazing! He made my purchase easy and stress free. I had a lot of anxiety going on but he made sure I left satisfied with exactly what I wanted. I would recommend drive time and Austin to everyone!

Everything was completely perfect and everyone was friendly and helpful. They got me into the best car/SUV I needed and I love it! They sent the links to upload my info on their website so my process inside the store wouldn’t take so long and that was the best thing for me considering I worked so late. I truly loved my whole process the whole time!

Miguel was a great salesman and help to me getting a great car for my "need" and "want". I loved his honesty and thorough review of everything in writing explained very well. No hidden information anywhere. It made the experience very comfortable for me. All the staff at Drivetime Easton in Columbus were great and greeted me when I walked in. Thank you for the great experience Miguel and I have shared my experience with a few of my friends in the area currently searching for a car. I got a great car within my budget and very happy with it..!!

This is the second time that my husband and I have purchased a vehicle through DriveTime. Both times we had a pleasant experience. The staff is very professional, nice, patient, and helpful. We are so happy with our vehicle. I highly recommend DriveTime!

Thank you so much for the guidance on purchasing this vehicle. Ty to the salesman Ramon ** for his knowledge of this vehicle and explaining every step of the way while we filled up paperwork and left the lot. Ty so much

Very knowledgeable and friendly staff. Did not have to wait, service was excellent. Did not expect to complete everything and drive away with scar in first visit. Only unforeseen issue was that Air conditioning stopped working while driving home. But should be covered by 30 day limited warranty.

All I can say is buyer be very aware. We brought a 2017 Ford Fusion and after two weeks we had issues with the horn. Fortunately, the warranty did correct the issue. Silver Rock was great, they asked the dealer we carried the car to, to do a full multi-point inspection. Ford found major issues with the motor and it had to be replaced. Fortunately, Ford covered the new motor under warranty, so far I'm satisfied. However, the day we picked it up, it was raining and we found issues with the sunroof leaking. Silver Rock nor DriveTime will do anything about it. Which I can understand, however, I was sold a lemon car and DriveTime flat out refuses to do anything to satisfy me, the customer. There is no way they inspected the car as they say and not found the motor issue.

Biggest complaint was the car I bought wasn’t detailed very well. When you have Sun Prime Credit it places you in a “take what you can get “ buyers market. So it would have been nice if the hero would have the interior cleaned like any other type of used car dealerships.

This was absolutely the best car buying experience I have ever had. Thanks to Mr Jashua **. He was very prepared with any questions we had and extremely knowledgeable and friendly. Most car salesman are pushy but Mr ** let us make all of our own decisions and assisted us until we were ready to buy.

So after getting approved for 23% car loan, I drive an hour to the dealership, when I get there they have "my" car ready to go, except it's not the same car as I reserved. No problem. We find my "reserved car" on the lot. The salesman brings a over for me to test drive. Perfect just the one I want. Get in it and see the ABS light in on & the traction control light is on. Well screw that (they wouldn't let me take it Anyway). So here I am stuck at the lot, I took a bus down there, so I look at other cars of the same model and year. Find one that is a 2020, or 19 that has only 36k miles that would work for me, it's $2k more in price, but ** it I need a car. And Drive Time is the only one that will finance me cause of my ** credit. So we do the deal and I leave for home. I noticed about 45 min into the trip home it's not running right.

I was treated cordially and assisted without being made to feel accosted or pressured. I looked at the entire inventory at my own pace and was allowed to test drive any vehicle I chose to see until a found the right one. No gimmicks or typical car dealer tactics applied; I didn't have to see anyone else but my salesman. Great experience, I will do it again when I shop for my son's first vehicle...

Aaron was a lot of help and made my first car purchase easy. He is truly amazing! Beyond it! He truly made it about me and what I was comfortable with... He made the process so easy and explained everything and caught all details. I Walked away with a great car with low miles and affordable. Great salesman! Thank you so much again!

Damion was knowledgeable and always professional and most of all friendly. Damion had good knowledge about products and services that was offered by DriveTime. He offered several Vechicle to test drive. Ensured that the paperwork was signed and in order.

Antonio was great, helpful, had everything prepared and ready. When I arrived for my appointment already had my choice of cars to look at so it was easy to find and look and test drive the choices I chose. I bought a Nissan Rouge and I am a happy camper.

Cam and Ian was amazing. They went above and beyond for me. I really appreciate them two. The Cincinnati location did something wrong. It was resolved by Cam and Ian calling their bosses to figure something out and made it work out. I’m very pleased.

We left with the car we wanted for a price we were happy with. The staff were friendly and helpful and took the time to help us get what we needed. I was also impressed that he didn't split his time between us and other customers but stayed with us until we were ready to go. We will be back.

Racheal at the location on Decatur was really really great and patient with me. She had many SUVs for me to test drive. Her professionalism was great. Racheal understood what I wanted and provided it for me. No issues with me test driving many SUVs. I want to thank her for everything.

I had a wonderful experience. I was nervous and unsure about such a major purchase, but I left feeling secure, confident, and completely happy with my purchase. The salesmen were very professional, and my dealer was very informative and courteous. Thank you so much, Drive Time.

Started at the Riverside area, Kevin and Aaron were great, staff was nice then Aaron found us another Higher up model at the Montclair location and met Aaron and Sophia and Marabell. Were very nice staff to help us out and everything worked out. A great Company to help those in looking for a vehicle. Super staff in both locations, recommend to all. They are there for you. Rate them 10 out of a 10 or 100 out of a 100. Go see them.

Sherrod was very helpful and friendly. He made sure I left satisfied. The two women at the front desk were very kind too. They were very friendly and the process was quick. I would recommend everyone to Drivetime.

Myself and my husband had a great experience. Jai in ABQ was awesome. Very knowledgeable, friendly, and all around great person. Made the experience that much more awesome. We feel in love with 3 cars and Jai helped us talking those choices out.

Very pleased with our Drivetime buying experience! The salesman Jashua was very helpful and patient. He answered all of our questions and never put any pressure on us to make a purchase. We love our 2016 Hyundai Veloster!! Would definitely recommend to friends and family!

They have the worst financing department and warranty programs. I was a good paying customer for year straight until it was time for warranty company to kick in. Been without a car for over a year with this stuck on my credit. They do not care about the average person. That's why they target low income areas

The Winston and Greensboro group had great customer service and were amazing at helping me find the right vehicle. Especially Tess with helping set everything up with the Greensboro location. I will definitely return for my future purchases. Thank you all so much!!!

All the employees were amazing and nice. The website made my choice easy. I knew what I wanted before my appointment. Marvin our sales rep made my experience amazing as well. I will make sure I send anyone who needs a vehicle straight their way.

Very courteous and listened to exactly what I wanted. Friendly and helpful! I would definitely refer them to friends and family! They were short staffed and still manage to get us in quickly. They showed us many options for what we wanted and were able to get me and my boyfriend in the cars we wanted!

The Plano location was a bit rude. Josh acted as if he didn't really want to show the cars that we were approved for only what they were trying to get off of the lot. So upon going to Arlington, the experience was amazing and Roddy was great.

CJ was a great help. He didn’t pressure us or make us feel obligated to buying anything. I would definitely come back thanks again. I would definitely recommend family and friends to come to DriveTime. CJ was professional and you know he loves his job.

Presale service was excellent. Closing the sale took quite a while, but was very efficient. Overall I was impressed with everything. I would come back and also recommend Drivetime to anyone looking for a new automobile! We drove several car and was most impressed with the 2015 Equinox.

Jan from West Orlando was very helpful, informative and he listened to all questions. Thank you Jan for walking us through the process of the first time car buyers experience for the primary account holder George **. Overall the day went smooth and fast everything went in a order that was understandable for him to be able to complete his purchase and drive away in his first car. I appreciate your patience and understanding through all the questions and answers sessions. God bless.

The amount of loan is basically purchasing a new car and the sneaky way they add their add on in without informing you and asking if you would like to purchase the add on. Instead of your loan decreasing after 3 full payments your loan increases and shows on your credit as a missed payment. So, I’d suggest you read the fine lines of your documents before signing. Wish I had someone to tell me that because now I’m stuck with a 6 yr loan. Ridiculous.

Danielle was great. She walked up through every step of the buying process. We love our Nissan and would recommend Drivetime for anyone looking for a car. Everyone was very helpful, deciding which was I was was the hardest part of the day!

The best car buying experience I have ever had in my 73 yrs of living and 50 plus years of buying cars. The young man Mathew did a fantastic job with getting me out testing, purchasing and out the door. Others in the same dealership, from the head to the toe, all there to help you have a great buying experience.

The service provided by salesman Tony was absolutely great! From the moment of arrival to my departure, he answered all questions and concerns I had. The cleanliness of the car and facility was also great! Looking forward to doing future business.

Tomas was really great and the whole atmosphere of DriveTime was really great. Sometimes it’s hard bringing my daughter places but it was pretty easy here, and everyone was very welcoming and I feel very happy with my car. :)

I had a wonderful experience with the staff of DriveTime. Everyone I dealt with was professional and helpful with any questions or concerns I had. I mainly worked with Ike at the Morse road location. He was patient and easy to work with. I would recommend Drive Time to anyone.

Everyone was helpful and friendly from the very beginning to the very end with quality service and a quality vehicle that I drove off a lot that day. I would recommend to any friend or family.. Dustin along with Darrell ** for the best of help and a professional attitude that always make you feel welcome to come back..

Yolanda was great, informative, patient and all around joyful to do business with! This was my first car and made she made it seamless! I looked at a few different cars but fell in love with this Nissan Altima! Yolanda made sure I understood everything I was signing and explained everything question I had!! Thank you!

Tray was amazing! He was patient and willing to bend over backwards to make sure I got the price range and the car I want it! Give that man a raise! I absolutely love my car and glad I did not go anywhere to purchase a car!

This was a great experience from start to finish. Very professional sales team and understand what I was looking for. The vehicle had everything I was needing and wanting. The paperwork process and all was easy and self explanatory. I would recommend this company anytime.

Angel was very cordial and easy to work with. He explained everything that I needed to know in detail. This was my first purchase at a dealership and he made it a pleasant one. The vehicle I purchased is very nice and runs great. Thank you Angel!

Two words. Daniel. Amazing. He made the experience very personable and easy. I came in the office numerous times and each time. He was there with positive feedback and knowledge of what best suited my needs. He explained the whole process very well and I didn't feel rushed or pressured to purchase a vehicle. I will definitely recommend his services to others around me. Go Daniel! Keep up the good work

Laura was amazing. She was very patient and kind and I love her personally and again thank you again for everything. Laura was very concerned with my situation. She got me the best price. She also made assure me that I would have a way home if things didn't work out for me. I will recommend Ms Laura to anyone looking for a car.

I had a great experience with Drivetime and the salesperson Andrew. He took his time to make sure I understood everything about the car and the sake. He was outstanding. 5 Gold stars is what I would give him. He deserves a raise.

I had a great experience at the Drive Time in Savannah GA on Abercorn St. Our Customer Experience Guide was T and he helped me and walked me through the entire process. He was very professional and courteous and great to work with. I would not hesitate to come again to get another vehicle from here.

Daniel was very easy to work with. I did not have to wait very long it was an easy process. He helped me with many choices and to help me understand every step of the way. I was not rushed at all… I left happy :)

Derrick, who apparently was new (I wouldn’t have guessed) because it seemed like he been there for a while and knew exactly what he was doing!!! He was able to find me the same car with cheaper payments. I recommend everyone go see him over at DriveTime!!!

My experience started with online financing to driving to the dealership to find my new car. The manager introduced me to Katie. What a delight. The process was quick. I told her the down payment amount and the type of vehicle I needed. She asked me if I had a preferred color! Are you serious. Then she found it. Sweet, patient and professional! Thank you Katie!

Very few selections. Customer service was pleasant. Got the car and it needs an oil change. Why would I be given a car that needs oil change? Car was not washed. The car was little too pricey. Very little to choose from.

My salesman Allen in Lewisville Texas was just like family when I bought my new car the other day. Down to earth, down-home, just good manners and a good salesman.. I was treated with respect and dignity even though my credit was kind of low.

Faith was a great sales rep from the start to the end of my purchasing. I recommend anyone who needs a car at a great pricing and great policies towards their customers and vehicles. Will see me again to bring In my brother for his turn to purchase a car.

I will definitely be a repeat customer. Staff was friendly and helpful. If no one else will help you buy a car DriveTime will! I think they have found them a new customer for life for as long as I need a car.

Allison ** was great. She help me get a car. Had great personality and was very helpful. I would recommend Drivetime to my friends and family. I never thought I would be able to get a car cause I didn't have enough credit.