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Reviewed Sept. 5, 2023
Buyer Beware: I recently purchased a brand new 2022 Dodge Ram 2500 Laramie and have been extremely disappointed with my experience. Despite the pickup truck now only having 18,000 miles, the transmission already needs to be replaced. To make matters worse, there seem to be no parts available for the repair or a timeframe when they will be available. I have a full service extended warranty, but this has not helped in resolving the issue. On top of all this, they have not authorized any type of rental vehicle while my truck is out of commission. Customer service has been unhelpful to this point. I am extremely frustrated with the lack of support and service from Dodge and would not recommend this vehicle to anyone. In fact, I will be selling this pickup once it's repaired and I will be buying something from a different manufacturer.
Reviewed Aug. 10, 2023
Ram trucks has become beyond unacceptable in terms of service issues. Have 90k truck and impossible to find an available tech at any location in the biggest city in the USA; Los Angeles. Each major dealer has 1 Diesel tech. Wait times ridiculous trying to get an appointment. Zero customer care from service departments nor management. Simple engine light issue has gone on for 2 years. Constantly being told "we're too busy" or "not enough' techs to evaluate and fix your car. 2500 Rams are all over this state and zero support in maintaining them. Dodge should be ashamed of themselves.
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Reviewed May 17, 2023
Very bad cars Dodge Ram or GM or Ford, they often break down. Their factory insurance is a complete scam and scammers, their dealership poor service, customer service is zero. This car often breaks down, it’s not a car, it’s **. If you take a car, take a Toyota, Honda from them and the service is good and the cars are eternal Japanese, this production in is ** makes a car, they can’t make a car and still haven’t learned how to make Cars a zero car. They make the car a pure scam that people often went to the service and paid money. It's time to close this factory, it's unclean to engage in deceiving people, let them teach how to make a car a scammer.
Reviewed March 29, 2023
The keyless start trucks (2019 - 2023) are on top of the list of being stolen. Chrysler has done absolutely nothing about it. Expect to take a 20 to 25% loss on a trade in, right off the get go. They have been stealing these trucks directly off the manufactures lot as well. I wouldn't recommend anyone to purchase these trucks.
Reviewed Jan. 28, 2023
Since I bought my RAM 1500 in Oct 2022 from Findlay RAM in Post Falls Idaho, I have been inundated with unwanted solicitation, including many trial subscriptions that I was clear with them that I did not want. The dealership claims RAM signs me up for them and RAM refers me to the dealership. The standard response is that I can just unsubscribe from anything I don't want and they are just offering it for my benefit. I could maybe believe that if the salesman had even told me that I had some of the services. For instance, I had no idea I had a mobile hotspot with AT&T until they contacted me wanting me to pay for continued service. Why do I need a CarFax subscription for a truck with 29 miles on it? I have no idea but I had to spend time getting that cancelled too. Mysteriously, I have started getting catalogs in my mailbox with those companies having my contact information and salary bracket about 2 months after purchasing the truck.
The only thing I can get through RAM is a poorly trained Customer Care rep that offers hollow apologies and suggests that I speak with the dealership. The general manager at Findlay is willing to lie to the Attorney General, saying that RAM signed me up when the customer "care" reps say that nothing is automatically signed up for and it has to either be done by the customer or the dealership. At this point, since I can't get anyone at RAM to contact me to discuss my concerns, I have to believe that this is standard operating for both RAM and the dealership.
I am super excited to see what happens when stuff starts going wrong with the truck. Based on the lying and finger pointing, I am guessing I will be the one left in the middle having to foot the bill. Save yourself the time and headache and buy from a reputable dealership and buy a product that isn't put out by a manufacturer that cares nothing for customers other than separating them from their money and information that they can then sell for even more revenue.
Reviewed Dec. 23, 2022
Bought my 2016 RAM Rebel brand new in 2016. I've had to replace the starter, I've had to replace the air ride compressor twice already and now my truck is in need of another. I've had to have my gas tank fixed. I've had literally 10 recalls on my vehicle. I've never had an exhaust breakdown before this one is completely rotten already. I was sold a lemon and what did dodge do? Blamed me and voided my warranty as well as the extended warranty I paid an additional $5000 for. Dodge is nothing but a bunch of crooks. They knew their air ride had problems and continued to keep selling it anyway. I will buy a bus pass before I ever buy another Dodge product. I'm actually thinking about hiring a lawyer. I'm so fed up!
Reviewed Dec. 3, 2022
I bought my Dodge Ram 1500 model year 2020 in July 2020. It only had 33 miles on it. I had hoped to have it for at least 10 years. The ride was as smooth as a luxury card, well, that is until it totally went to crap. Less than I year later I had to take it to a dealership after an attendant at Les Swab warned me to do so. 4 trips to the dealership later and dealing with repeated dead batteries (and being charged for new ones) I’m just waiting for the class action lawsuit!
Reviewed Sept. 22, 2022
We purchased a 2020 Ram. Had maybe 14 miles on it. In September of 2021 the transmission went out of (Iowa). It had to fly to Iowa to pick the truck up. It had been down for 7 weeks. We put another 9000 miles on it. The drive draft falls out of it at 65 mph so it’s been sitting at Bob Allen’s in Danville KY since February 25 2022. We got email saying parts were in. This was in July. They tell me they are still waiting for more parts and may be in, in the middle of October so this truck has been down 9 months. I still have to make payments on it and we bought it for a work truck. The only thing I can say is “I should have bought a Ford.”
Reviewed Sept. 10, 2022
Never in my life would I imagine a world where a vehicle company thinks people who buy their vehicles are slaves. Well RAM joins the list of narcissistic company leaders who own your vehicle after you buy it by not allowing you to upgrade your property. I just purchased a 2020 ram 1500 classic with my life savings. This ** company builds their base model with no allowance to upgrade the radio. The radio that has no functionality beyond am and fm. So I live in a state holding your cell phone is illegal while driving and I couldn't afford a decent truck so I purchased this and found RAM to be a totally narcissistic company like my experience with Cadillac. Their only reason is to prevent jobs in the after market industry... Really? What kind of Hitler driven cooperate obsessive narcissistic people run companies? I hope we put these people like Mike Koval Jr out of jobs for their whole life. Awful humans and I'm tired of it
Reviewed July 18, 2022
I had a 1999 and 2006 Dodge Ram, both were decent quality. I then purchased a 2015 Ram 1500 Big Horn with the 5.7 and have had nothing but problem after problem after problem. Stay away from Ram! See list below for a short rundown of the several issues I’ve had:
1) Horrible wind noise. Took it too the dealer multiple times (at least 5) and had an auto glass company out to reseal the windshield. Every time I went the service advisor told me at the 3 day window “it’s fixed”. Every time, it wasn’t. Turns out Ram put cheap bolts on the air recirculation vent so it didn’t seal properly and outside air was rushing in.
2) UConnect is junk. Had mine replaced when it was only 2.5 years old.
3) Radiator reservoir and cap are junk. Cap kept popping off. Dealership replaced the reservoir and cap.
4) Exhaust manifold bolts snap. Broke at 50k miles and again at 110k. $1000+ fix, very intrusive work, could damage engine.
5) Trim started bubbling up and peeling off after 2-3 years.
6) Windshield washer nozzles snapped at 60k miles.
7) Transmission missing shifts, rough shifting. Dealership refused to fix it, only flashed transmission ecu and sent me on my way. Been a problem since 26k miles.
8) ABS and Traction Control lights came on at 120k miles. Turns out I need a new ABS Control Module, which is backordered 6-7 months.
9) Brake caliper clip snapped and pad started grinding against rotor.
10) XM antenna broke and won’t receive signal or link up.
11) Lower fog lights come loose and rattle as you drive, can’t tighten them.
The Ram brand is atrocious. They’ve lost my business for good. So many common problems (i.e.: manifold bolts snapping, which is where the “Hemi Tick” comes from) and the company won’t fix it. I’ve been to over 6 different dealerships and they all pull the same nonsense. If it’s a hard fix more than 3 days they tell you it’s fixed otherwise after 3 days the dealership has to pay for it. So big problems never get fixed. Oh and watch out for the sealed transmissions with the “million mile fluid”. It’s a joke. Fluid doesn’t last more than 100k miles before transmission acts us (if it doesn’t act up before then, which line did). Stay away from Ram. This business does not deserve our hard earned money if they can’t provide us with a reasonably decent quality product or service.
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