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Dodge Ram Reviews

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Dodge Ram Reviews

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 7, 2026

    I don’t even know where to start. The 2500’s 6.7’s are so under powered, junk fuel mileage, emission system is awful, the electronics are even worse at times. I’m almost 2 years in to owning my truck and no dealership has been able to fix the Uconnect issue. As bad as Ram is, the Dodge dealerships/techs/service writers are even worse. Your warranty doesn’t mean anything when you have lazy people that just don’t care to do the warranty work. When you have issues and check engine lights and dtc’s and the techs say they don’t know how to fix something or when you have said uconnect failure on the test drive while the truck is brand new so you think no big deal, they can fix this later.

    So a couple weeks go by and they come get the truck from you, then 4 days later you go to pick it up and the tech left you a hand written note blaming you for the issue because they went through your personal belongings in the center console and found a usb to power c adapter from your trade in that you no longer need because your new truck has all of that PLUS a wireless charger so you don’t touch it but they seem to believe so much to their core that you were at fault that they had to hand write you a note PLUS put it on the ticket (if they were smart enough to look at the history and see it happen on first start up on the first test drive before I ever took ownership maybe they would have replaced the correct part) then I wouldn’t have had a Uconnect failure the very next morning after I got in my truck to go to work.

    That was over a year ago… oh, and that wonderful tech decided that my $90,000 truck with 500 miles on it was the perfect truck to get Taco Bell in and actually eat in it and leave cheese and Taco Bell “meat” all over the place and leave a nice wet puddle where his drink was at… these two stories were actually 2 different stealerships… the one that spilled the oil actually diagnosed the issue correctly, but they never called me when the part came in and then I call months later to talk to parts and the guy “just can’t believe no one called me because this is such a special part” and I proceed to tell him I promise no one has called me because I want this fixed and I’d leave work right now to get it fixed if they had one…

    “oh I just can’t believe that no one called you”… so he then tells me he will get with the advisor right now and he will call me “right back” and get things figured out… he himself has never called me back either… as much of a POS all manufactures and dodge/ram has become, warranty or not… the dealerships are even worse and don’t care. No matter what you’re screwed with any brand you buy. Just be willing to make the vehicle better or not give a damn because they won’t care or hold up their end of the “deal.”

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    Transparency

    Reviewed July 1, 2026

    My 2021 RAM 2500 HEMI gas engine has only 51,000 miles, yet the engine has seized and is being replaced under warranty. The truck is at the dealership for nearly two months, and we still do not have a completion date. This has caused us to miss camping trips and has significantly impacted our ability to use the vehicle for its intended purpose. The dealership insists that it would only be within a few weeks to get all parts in to repair. It’s been close to two months and still nothing. No status updates, or expected completion date.

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      CoveragePriceMaintenanceRates

      Reviewed June 26, 2026

      I own a Ram truck. It failed inspection in May of this year. They told me I needed to replace the sway bar. I ordered the part more than 5 weeks ago. I have not been able to drive for over 5 weeks and the sway bar is still not here. It is only a damn piece of metal, they price it at nearly $1000, and they can't even get it here in time. Will never buy a Dodge again.

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      Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTransparency

      Reviewed June 9, 2026

      After retiring from the military following a 38-year career, I decided to purchase a new Ram Truck in January 2025. This was going to be the third Ram that I have owned and my “retirement” gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not.

      We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership, and they towed it in. After troubleshooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem.

      A few weeks later, we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a “known” problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The workaround is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution, hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds, and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair, and they found that the power wire for the left rear midrange sensor was chafed through. They repaired the truck, and I picked it up.

      Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23, then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025, and I was told that there was a software problem, but they have updated it and it should be good to go.

      The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year, except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department for a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

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      Customer ServiceMaintenanceStaffTimeliness

      Reviewed May 30, 2026

      This is the second Ram 2500. Both have been nightmare to have warranty work done. My truck is less than 8 months old and ram will not stand behind their warranty and they know that we as a consumer cannot really do anything about their horrible quality control. My leather seat have 6 inches of slack and all I have been asking is for them to fix them as this truck is only 6 months old. I have carried the truck to the dealer where they have clearly documented and ram has denied the claim, states that is normal wear so if you are looking to buy a premium vehicle and want poor quality ram is your product but if you want quality look somewhere else. They do not care about customer service and the quality of their product. I have contacted corporate with no response numerous times, I got a email with a agent stating he could not help me. Stay away from Stellantis.

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      Verified purchase
      Maintenance

      Reviewed May 20, 2026

      I loved my Ram until the radiator which was defective failed at 39000 miles. The warranty ends at 36k but they had no leeway at the dealership. I bought brand new to avoid major repairs and Ram failed me. I spent 63k for a 1600 dollar repair in under 2 years.

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      Customer ServiceCoveragePriceStaffResolution

      Reviewed May 8, 2026

      I purchased a brand new 2025 Ram Rebel X in September, and with only 7,000 miles the front tires are already ruined due to what appears to be a factory alignment issue. Unfortunately, my experience with both RAM Customer Care and South Hills Dodge has been extremely disappointing. After noticing the abnormal tire wear, South Hills Dodge initially agreed to perform an alignment under warranty, but refused to cover the cost of the two damaged front tires — even though the wear was clearly caused by the alignment problem. They instructed me to open a case with RAM Corporate to seek tire coverage.

      RAM then told me the truck had to be dropped off at the dealership before the case could be escalated to a case manager. I dropped the truck off on Monday, 4/27, where it sat outside for days without being touched. I asked the service manager for the current alignment readings for my records. I was told they “couldn’t get alignment measurements because the tires were too badly worn.” Wanting documentation, I took the truck to my local mechanic without having anything adjusted. They were able to provide alignment readings immediately, showing both front toe measurements out of spec as well as caster being out of spec — indicating the truck was likely misaligned from the factory when sold new.

      To make matters worse, one of the RRTs performed on the truck involved the EPS (Electronic Power Steering) system — a component that can directly affect steering geometry and tire wear if not functioning or calibrated properly. That only adds more concern that the abnormal tire wear may be tied to factory-related steering or alignment issues that existed from the beginning.

      Meanwhile, I could not get responses through RAM’s text support system, and even my assigned case manager stated he was unable to reach the dealership. After my truck sat untouched for four days, I was then told I would need to pay $19.95 for a tire rotation before they would even perform the warranty alignment. At that point, I took the truck to Jim Shorkey, where they completed recalls and RRTs, but said they still needed approval from the RAM case manager regarding tire coverage.

      After weeks of wasted time, multiple dealership visits, conflicting information, and no meaningful communication, RAM Customer Care ultimately told me they could not cover the tires because the original dealership had already stated the tires were “not covered under warranty.” In the end, I’ve spent a significant amount of time and money going in circles over what appears to be a factory steering/alignment issue on a brand new truck with only 7,000 miles.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed April 24, 2026

      I have owned 3 Rams. They were all great trucks. I bought a 2026 RHO 1500 and I will never buy another Ram. It codes all the time and makes it to where I won't drive it. I called customer service and can not understand a word they say. It's been in the shop several times and I was told I would have to pay for a loaner? Seriously $92000??. They see the codes stored but, nothing they can do. I can go on and on but, just consider buying a Ford. I will go back to Ford if I can sell this thing with 3000 miles on it.

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      Customer ServiceTechMaintenanceStaff

      Reviewed March 11, 2026

      2026 Ram 3500 with 2k miles on it. Been in the shop for almost 60 days out of 100 of ownership. Been to 2 dealerships to fix multiple issues, and to date, still multiple are not fixed. Between dealing with dealership and Customer Care, it's very evident, that neither one cares to take the time or even put effort into fixing them. I attached photos of the most recent DEF gauge issue that has been attempted to be fixed 4 times. Upon the vehicle being released back to me, I was informed that the fix for the DEF gauge is to "Just don't fill it up". This came from Ram Engineers from STAR and sent me on the way... Was told they drove it for 2 days and did not notice any gauge fluctuation.

      Drove the truck for about 30 miles between picking it up and the next morning and had 5 different fluctuations, but they didn't see anything in over 100 miles. These are the photos attached. So, what @ramcares is stating, is just because you spend 105K on a vehicle, you don't really expect it to work do you? We put a 7-gallon DEF tank on for convenience while towing, but really, we don't want more than 2.5 gallons in it at a time, or the gauge malfunctions. Would not really care if the truck would not go into Limp mode if the gauge went down to empty and doesn't fix itself. I have tried to get this dealt with and done the proper contacts and @ramcares does not care to fix this, or even properly deal with Recalls on these vehicles.

      There is no way I would purchase another vehicle from anything made by Stellantis or recommend anyone to purchase one. Until they make it right and put effort into fixing not only these issues but everyone else's that are having them also, @ramcares is going to have to change their customer service and handling of these issues or will continue to lose loyal patrons to their brands.

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      Reviewed Feb. 26, 2026

      My wife owns a 2018 Ram 2500. She constantly get warnings of traction and ABS failures. Cruise control shuts off with these warnings. There is a recall, but cannot get it fixed due to parts not available. The part has not been available since the recall, well over a year ago or better.

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      Customer ServiceCoverageRefunds & Payouts

      Reviewed Feb. 25, 2026

      My Ram 1500 battery light turned on then my vehicle turned off and restarted while driving. Dealership contacted RAM for the part. RAM customer support tells them the part will be in April 7th, it is currently February 24th. The dealership told me to contact customer support for a loaner because the RAM dealership doesn’t have any. Customer support then transfers me to 7 different departments over 2 days giving me multiple different answers and unable to connect me to a supervisor for 2 days. Was then told nobody started my process and if I need a vehicle for the next 6 weeks I need to pay out of pocket and they only cover a specific amount. I will never purchase another vehicle from RAM, Jeep, Dodge, or Chrysler. Customer service is appalling along with their bs policy for a situation they caused.

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      Verified purchase
      Customer ServiceMaintenanceStaffBilling

      Reviewed Feb. 24, 2026

      I am not 90 days since I have had access to my new Ram 1500 leased on October 2025 as it sits at the Aventura Dodge Ram Service Center awaiting for engineers and mechanics to determine why the brake module continues to malfunction. 3 months have gone by since I was traveling in the express lane on I95 and experience break failure. This was now the second time I was out into a dangerous situation by the make of vehicle, something I had never experienced in the past with Jeep which has always been my choice of vehicle make. But I took a chance and went for Ram. Big mistake! Not only has the vehicle caused me much stress and anxiety, let alone the amount of time spent managing calls and emails and trips to the Aventura Service center, the poor customer service has been what really stands out.

      I have all the emails to prove that they just rely on the minimal communication and try and keep you hanging there while you deal with the frustration. Of course, they are trained to tell you how much they empathize with you and how they understand your frustration, but they don't do anything to try and expedite your vehicle's repair, nor do they offer any compensation for the fact that you are making payments as agreed on time and yet your don't have access to the vehicle. I leased a truck because I needed the additional capacity for work and personal reasons and I have been relegated to a Jeep Wrangler as a loaner vehicle! I'm paying a lot of money for a vehicle that is underperforming for my needs. But that's something they conduct care about.

      I sent Stellantis a Motor Vehicle Defect Notification dated February 6 and have yet to receive any formal written reply. Other than a couple of calls from various Customer Care agents that repeat the same language they are instructed to say.."we are looking at the all the way to expedite your vehicle's repair and will get back to you shortly.. we understand your frustration". I really have lost patience with these calls. I have asked each one to escalate the situation to Corporate and have yet to hear back. You would expect that someone from Head Office would consider that a new vehicle that has spent more days in service than in the possession of a customer would immediately be flagged giving rise to a higher level manager to call the customer and offer some form of consolation. This is why I am writing this review and hoping that it does trigger some form of concern for the manufacturer.

      At this point in time, I can truly say that I have lost complete confidence in the product and the manufacturer. I ma not confident about even getting back in to the vehicle once repaired simply because I am always going to feel that the brakes are going to malfunction once again and I spend a lot of time traveling in express lanes.

      I have a sinking feeling that Ram will eventually just hand over the car with what they consider "epaired brakes" and send me on my merry way. No consideration for the amount of time and frustration, no compensation for having provided an underperforming loaner. Simply no regards for the customer.

      I would have expected much more from a major car manufacturer. Having a new vehicle out of service this long is unheard of, as explained by the Service Center Director. He is also baffled by the numerous engineers that can't fix the problem. Hence, why hasn't Ram just accepted that this is a faulty vehicle and taken it away and given the customer a new vehicle. That would have made everyone happy and I could have just moved on with my life!. Ram vehicles and their customer service deserve less than 1 star, but I am not able to save this review unless I give it a star!

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      Price

      Reviewed Feb. 12, 2026

      Avoid buying a Ram 1500 at all cost. I own a 2021 Rebel, 46K miles and needing to replace transmission already. And of course out of warranty. Very disappointing, especially as much as these new trucks cost.

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      CoverageSales & MarketingPriceMaintenanceStaffFollow-Through

      Reviewed Feb. 12, 2026

      Got a brand New 2026 Ram longhorn limited edition. The power tailgate did not work from the start. Dealer says don't know how to fix it. Ram customer care says they can't do anything. So what? They can sell overpriced cars which don't work as advertised? SCAM! Never buy this car. Such a bad experiences.

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      PriceMaintenanceStaff

      Reviewed Dec. 28, 2025

      I’m reaching out to see if anyone else has experienced a similar issue. I own a 2018 Dodge Ram EcoDiesel, and with just around 100,000 kilometers, I’ve run into a major engine problem. This truck was a significant investment for my family, and we’ve always relied on it for daily use. Now, being out of warranty, the repair costs are quite daunting. I’m curious if others have faced this kind of issue at a similar mileage and if you found any solutions or received support from Dodge. Any advice or shared experiences would be greatly appreciated.

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      CoverageMaintenanceStaff

      Reviewed Dec. 21, 2025

      When a auto company (RAM) fails to take care of SAFETY recalls, that should tell you what they think of their customer base. My 2017 RAM 3500 had two SAFETY RELATED RECALLS and in both cases failed to repair. The first recall was related to the drag link that loosened with the possibility of losing steering control. Instead of using solid steel hex bar for the drag link, they used a cheapened stamp steel unit that allowed the tie rod ends to loosen with possible loss of steering. Their sanctioned fix was to weld the tie rid ends to stamped metal unit. By doing this the owner was no longer able to align their RAM without cutting the welds or replacing the unit with a solid steel unit at the owners expense. If they cared about their customer they should have replaced the faulty part with the known safer part.

      The second safety related recall was for a faulty brake hydraulic control unit (HCU). My 2017 RAM received the safety recall for this HCU unit on 12-08-2024. They advised me that a repair procedure with parts availability will be released in the first quarter of 2025. It is now several days before 2026 and customer relations advised me they do not yet have a remedy for this brake failure. When a company has no care about steering and/or brake failure of their customers vehicles, they have no purpose being in business. I WILL NEVER PURCHASE A DODGE, RAM, CHRYSLER, JEEP PRODUCT FROM STELLANTIS CO. EVER AGAIN.

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      Reviewed Dec. 17, 2025

      Junk. Going on a total of 5 weeks in the shop. 2025 3500 Cab and chassis. Same problem as everyone else is having. Won’t shut off, won’t go in gear. All the same warning lights on. 4 times I’ve been stranded with a trailer on. 2 times it’s been in the shop. It’s hard to make a living with a new truck that won’t run. I was dumb enough to buy 2 new ones.

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      Customer ServiceCoveragePriceRefunds & PayoutsMaintenanceTransparency

      Reviewed Dec. 17, 2025

      I have a 2020 Ram 1500. Called Uconnect as car okay no longer works and was told I am two updates behind. Those updates are no longer OTA, and I would have to go to the dealership for the update. Called the dealership and they said it would be $250+ and take an hour and a half. Basically they stick a USB in and let it update. No one needs to be there. So I am paying for nothing. Something I could easily do myself had their piece of crap updated in its own. They do not have the files available anywhere to do it yourself.

      Mysterious thunking noise from the front, to which the tech says “I don’t hear anything”. Everyone hears it and apparently it’s a bushing issue. Also, the manifold bolts snap, a company defect that there is no recall for. They charge over $2,000 for that fix. What a racket. Steer clear of Ram and get a Toyota. These things are garbage. Also, the third brake light gasket leaks and that is a known defect/recall but you have to fight like crazy to get that one covered. What a joke. And this company got a nice bailout from the government. Should’ve let them go under. Never again.

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      Customer ServiceStaff

      Reviewed Dec. 7, 2025

      Have talked to Ram care several times about recall on my 2018 Ram 2500. Keep getting the same reply. Parts not available and no idea when they will be available. I have talked to a lot of people who are in the same boat as me. No information and no recourse. If this is how they do business then buy from another manufacturer. I have owned two dodge vehicles before this one and quality has gone down hill and customer service is nonexistent. Very disappointed with this vehicle.

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      Customer ServiceCoverage

      Reviewed Nov. 18, 2025

      This is the first review I have ever written. If I could, I would leave a negative star. I am writing due to Chrysler in general having extremely poor response to my issue. I have a 2021 Ram 4x4. The check engine light came on. When I tried to get the problem resolved, of course it could not be checked because the light was no longer on. This happened four different times before the tech was able to determine what the problem is. Some type of High Voltage Battery needs to be replaced. Chrysler won't replace a replacement until the Dealer (Lithia Chrysler/Jeep in Missoula MT) can verify the original has gone bad. More back and forth. The dealer is telling me this could take as long as 8 months.

      I have tried contacting Chrysler directly with no success. The people who answer the phone if I'm lucky enough to get through, are obviously speaking english as a second language with such a strong accent they can not be understood. More often then not I have to leave a message, and of course, no call back. Bottom line; DONT BUY CHRYSLER!!!! More testing, back and forth.

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      Customer ServicePriceRates

      Reviewed Nov. 17, 2025

      I own a 2020 Ram 1500 5.7 liter etorque. The water pump went out. Normal service item. Truck has been down. Ram says there are not any water pumps in America to fit my standard truck and they won't be available until mid-December. I have one on order, part 68261224AG, and call customer service a couple times a week. I have a friend in Tamp who suggested I call Galena Chrysler Ram Jeep in Ft Meyers FL 239-481-2600. I called and sure enough the parts guy said they had 2. He then proceeded to tell me he wanted $600 + $50 dollar core charge. I explained I had one on order for $390 with core charge. He said that was his price. Ram is delivering thousands of trucks a day with the same water pumps. I sit paying $40+ dollars a day for a car rental. I need a new truck next year and they think I will spend $70K to be treated like this for my brand loyalty? This is a horrible company.

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      Reviewed Nov. 8, 2025

      Bought a cert pre owned 23 Ram 1500 a month ago. Go to use remote start on app but no option shown. After calling, org owner used the trial and if I want to use it it’s $18 a month. How about a free trail for each new owner? You’d make more from people forgetting to cancel. This on top of no multi vehicle discount. Bad look Stellantis! Shouldn’t nickel and dime your faithful customers, else you lose them.

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      Customer ServicePriceMaintenance

      Reviewed Nov. 5, 2025

      ***STAY AWAY*** I would give a ZERO if I could. JEEP Dodge RAM sells overpriced piles of junk and then says we "don't build them" (all of them told us that almost like they are trained to say that because they know they sell overpriced piles of junk). They sell you a rolling dumpster and then leave you hanging in the wind. I would recommend to anyone buying a new car to avoid Jeep Dodge Ram like the plague unless you like spending all your time being jerked around on emails and calls and everyone from the dealer to the corporate office points the finger at everyone else.

      Definitely done by an RHO ram! Total garbage can't go more than 200 miles without breaking down. ***STAY AWAY*** Do yourself a favor and just poke yourself in the eye and save your time and money. We had a Ram TRX; bad build quality, seat came apart under 2K miles and BAD paint quality and poor service department. They told me that a part of the trim on the window pillar that was coming off after a few hundred miles, the gal told me to bring in and paint match on my dime. We had a 392 Jeep broke down on the freeway with 1200 miles. The RHO is the worst. Had it now for 10 months, can't go more than 300 miles without it breaking down. All computers have been replaced. Tail gate downs work right. Door locks work.

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      Customer ServiceCoverageRefunds & PayoutsMaintenanceStaff

      Reviewed Oct. 14, 2025

      My name is James **. I own a Dodge Ram 5.7 hemi. Had problems with the front suspension so I took it to TK Modern Auto Brooklyn NY for repairs. Drove the vehicle for one month and had to take the vehicle to island Chrysler Dodge Ram to get an inspection into regards to why the vehicle was making loud noises when you drive it. Find out that they did not do the work to the vehicle so I've been out of a vehicle for 18 days. My vehicle is located at Island Chrysler for 18 days and can't seem to come to no kind of conclusion of how to fix my vehicle through Carshield. Constantly calling the service rep at island Chrysler and can't get through for the last 6 days. They refuse to accept my calls and to tell me anything as far to my vehicle.

      All I want is my vehicle back and I will pay for the front suspension or whatever it takes to get the vehicle back on the road but no success. They still refuse to answer my calls. Going on 18 days. I'm dealing with some under achievers who have no common sense of what to do in regards to fix my vehicle and I need to reach out to the corporation and see what they can do in regards to this matter because TK modern auto will not fix my truck. Carshield will no longer have anything to do with my truck. It's been sitting at island Chrysler for 18 days and I'm still without a vehicle.

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      Reviewed Oct. 8, 2025

      December 2024 Bought a 2024 Ram 6.7 Rebel 90,000 dollar truck. Transmission went out at 6k miles. I was told by Larry H Miller Ram in Albuquerque NM they did not have a tech with an unknown fix ETA. May 2025 bought another Ram 6.7 (3500 Laramie) truck has been in the shop 6 times for electrical problems with no fix. Currently 20 days in the shop for the 6th repair attempt. I’ve spent around 180k on Ram trucks in the last 8 months with nothing to show for!!

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      Reviewed Oct. 2, 2025

      DO NOT BUY 2025Ram!!!! I have had the vehicle for 3 weeks and have been stranded multiple times for the truck failing to start. It even lost power twice while driving. Had the vehicle towed and worked on multiple times. Major wiring issues. I only put 400 miles on it (most of which is back and forth to the dealership).

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      Reviewed Sept. 18, 2025

      My 2021 RAM 2500 is sitting in a dealership for over a month now because of a shortage of parts. I have escalated the situation to RAM and have been unable to get a date when the part will become available. I've been told it's due to a global parts shortage. Stay away from this brand!

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      Punctuality & Speed

      Reviewed Sept. 2, 2025

      June lease a 2025 Ram 1500, July 10 drop off cause cluster went out. Ram stated it has a shortage in cluster, been 2 months and still waiting on part, ask to trade out to new lease. A no go cause I'm upside down.

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      Customer ServiceStaff

      Reviewed Aug. 12, 2025

      I’ve had nothing but problems with the truck. Truck has driven extremely rough with lots of cabin vibration. I was told the tires could have flat spots and the build quality was poor. Worse yet the truck suddenly stopped on its own at 75mph on the freeway with all kinds of red alerts on the dash. Very scary and it has occurred more than once so there is clearly an underlying issue. Pretty unhappy overall. Stellantis has not responded to my open BBB complaint and their customer care team provided no help in response to opening a ticket. I’m now spending time contacting an attorney to return the vehicle under the lemon law. Don’t make the same mistake I did.

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      Coverage

      Reviewed July 8, 2025

      So I have a 2022 Ram 2500. 30K on it for mileage. I go to start the truck, and it is dead. I pull the battery out of the truck, and it is dated 2014. Why the heck would a 2022 truck have a battery dated with manufacture date of 2014 and of course, no one wants to hear it or replace it.

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      Punctuality & SpeedMaintenanceStaff

      Reviewed June 29, 2025

      ***BEWARE*** I purchased a 2025 Dodge Ram 3500 Tradesman and at first I LOVED IT BUTTTT after only 813 miles it has left me a Very Unhappy Customer as I am currently Stranded 8 hours away from home!!! It seems I did not do enough research because now I find out that MANY customers have had the same problem so WHERE IS THE RECALL?!?!?! The wheel speed sensors are no good! I happen to be one of the unlucky ones that not only does the ABS not work neither does the truck AT ALL!!! It will not move forward or back once I killed the engine and restarted a short time later all the dash lights came on the leveling system, 4wd, parking sensor temp unavailable and more! This happened as soon as I reached my destination and that was Wed.

      6/25/25 it is now Sat. 6/28/25 and it is still not fixed due to the uncaring and incompetent Dodge dealership I purchased it from in Lake Charles, La. You can figure out which one! This has absolutely ruined one of the last trips I am taking with my daughter before she moves out! The only good thing I can say is that John Vance Dodge in Guthrie, Ok has taken such good care of me! Especially Codie. She is Absolutely Amazing and I cannot thank her and her team enough for what they have done so far and for having some compassion as I am crying trying to figure out what I will do with this $70,000 piece of shit! I am currently wanting to return the truck and do have my lawyer involved! So Beware I am not the only one that this has happened to. I spoke with a couple that dealt with this for over 2 years before they were able to get out from under their POS!

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      Customer ServiceContract & TermsPrice

      Reviewed June 22, 2025

      I have been a Ram owner for many years. I believe that ram trucks are the best trucks available on the market. Although I have not had a chance to drive a newer model I stand behind RAM and believe they make some of the best quality vehicles on the road even though my ram truck seems to be a lemon and has costed me thousands upon thousands of dollars to keep it on the road.

      I absolutely love my truck and I am hopeful that someday in the future I would be able to buy a new one. I highly recommend anybody looking to get into a truck for the first time or purchase a new truck looks at RAM for their purchase. I have looked at several of the new models and I am blown away on how much detail they have put into them. My 2009 Dodge ram is my favorite vehicle that I have ever owned and I would not give it up, I will continue to pour money into this truck to keep it on the road as long as possible. I do not want to discourage anybody from buying ram trucks, I believe that mine is one of the very few that are on the road that continues to have problems.

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      Customer ServiceStaffTimeliness

      Reviewed May 23, 2025

      Do not buy a Ram. The customer service is nothing but a joke. They will have you sitting without your vehicle forever. They don't care. All they want is your money. I have been dealing with them for over 2 weeks and still no response or results.

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      Verified purchase
      Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaffRates

      Reviewed May 22, 2025

      We purchased a new RAM 1500 truck in January 2025, which has been plagued by manufacturing defects. Despite numerous visits to the workshop, totaling over seven instances, three engine parts have already been replaced. We subsequently applied for assistance under the Lemon Law, but our claim was denied by Ram. Unfortunately, our experience with the customer service team was unsatisfactory, and the dealer's workshop in Northern Kentucky was unprofessional, horrible service! If I could provide a rating of -100 stars, I would. This experience has been the most disappointing of my life with this brand and their subpar service. Previously, we bought a car in like-new condition at this Marshall dealership in Northern Kentucky, only to discover later that it had manufacturing issues and only 155 miles on it.

      We have since conducted an investigation into this matter. I would advise against purchasing from Ram, as our experience has led us to believe that the company prioritizes neither customer satisfaction nor compliance with relevant laws and requirements. Regrettably, we continue driving a vehicle with manufacturing problems, despite our denied Lemon Law claim. It has been a profoundly disappointing experience. We feel like we've been scammed.

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      Sales & MarketingPriceStaffRates

      Reviewed May 15, 2025

      I purchased a 2025 Ram Big Horn with the new 3.0 twin turbo 420 HP. I have a 2021 Ram with the Hemi, 69,000 never have a warranty claim. The truck has been awesome. I have a new employee starting to work and had to get him a truck. I was skeptical of this new engine package. Boy was I wrong, this new truck with the 3.0 twin turbo is definitely quicker than the Hemi and less noise. If you are sitting still, it is hard to hear it running. I was so impressed with the new package that the new employee will be getting my 2021 and I am proudly driving the new 2025. Basically, very similar to my 2021 except some small body changes and this new engine. It's more powerful and less road noise than the 2021. I do like the new heated stirring wheel and the heated seats. I believe I like the Ram symbol on tail gate better than the RAM letters on tail gate.

      I actually tried to buy used 23 0r 24, I seen dealers raise existing truck by prices 3000 to 5000 over night or the tariff stuff. My truck sticker was almost 62,000 and got $11,888 off the sticker. These used trucks are getting too high, and these wonderful huge discounts on the 25 convinced me the buy now. People I was worried about this new engine, give it a chance, it's fun to drive and on the highway, I got 20.8 miles to the gallon. I really love this truck, of course I will have to let you know how truck does over time, but so far, I love the truck. The Rams in my opinion are the best for the money, nowhere could I have gotten a truck with these options and power for little over $49000. Give the truck a try, drives handles better than most car and plenty of power. Happy owner in Va. Purchased from Kernersville Ram in NC. Best prices around.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

      Reviewed May 6, 2025

      “Nothing stops a Ram”? I FOUND THAT A $27 GASKET AND A BOGUS WARRANTY IS ALL IT TAKES TO STOP A RAM!!! I purchased a brand new 2016 Ram Pro Master 1500. I faithfully had it serviced at my local Ram dealer for every oil change and service need. At 121K miles the engine went out (literally 1K miles post warranty). My local Ram dealer told me that a remanufactured engine was not only my best option but was superior to a new engine given that it is fully dismantled and reassemble by Ram certified service technicians vs coming off of an assembly line. Based on that recommendation I purchased and had installed a remanufactured engine from my local Ram dealer at a cost of over $10,500 and was told it had a 3 year/100,000-mile warranty.

      19,000 miles and 1.5 years later when getting an oil change with a RAM certified service technician, my technician pointed out that the engine was leaking oil (which means the leak could have started at 14K miles or sooner if it was minor enough at the begging to be noticed and was informed that the issue was the timing belt cover gasket (a $27 part). To my shock I was informed the repair costs were NOT covered under my 3 year/100,000-mile warranty and would cost almost $2,500 to repair. This engine was sold as being BETTER than a new engine, with a warranty, from Ram that I trusted! This couldn’t possibly be right, so I decided to go directly to Ram. I spoke to two customer service agents, had my local dealer submit a warranty request (per a customer service agent's recommendation), and a social media manager and in each instance was denied, and told it was not covered under my warranty. So basically, I spent over $10,500 on an engine that I got 19K miles out of.

      Ram needs to stand behind their products, work, and warranties! It was bad enough that I missed the first warranty by 1,000 miles but to then purchase a second engine for over $10,500 that defected after 14,000 - 19,000 miles is insane and completely unacceptable!! Ram signs each of their messages with Ram Cares, which I find totally offensive because they don’t care about their customers and they certainly don’t care enough to stand behind their warranties. I have been a loyal customer since 2016 and going direct to them for all of my service needs only to be sold a remanufactured engine with a faulty $27 part that they say isn’t covered under their warranty and therefore I need to shell out another $2,500. Beware of Ram warranties and rebuilt engines. They do not honor their warranties and create loopholes to get more money from their customers!!!

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      Customer ServiceTechPriceRefunds & PayoutsMaintenanceStaffBilling

      Reviewed April 16, 2025

      The manufacturing of any RAM series trucks that has a leather interior option is extremely faulty. The glue they use does not stick the leather to the substrate of the dash frame. I purchased a Max Care 8 yr - 125,000 mi warranty when the vehicle was purchased. Within 5 yr (55,000 mi) a bubble start to develop under the leather on the passenger side dash. This vehicle has always been either garage kept of has had a good quality sun shade blocking the sun from the dash. After talking with the dealership, they acknowledged this is a know issue since 2019. They said to call RAM Care directly to get them to authorized a full replacement (cost $2429) as this is a known defect.

      RAM is only authorizing payment of 55% by Dodge and making the customer eat the 45% ($1093.05) even though I have a full active warranty and this is a known defect. RAM has no intention of correcting their manufacturing/vendor and what the customer to pay for their incompetence. Buyer beware - do not buy any Dodge/Chrysler/Jeep product with an leather interior option. Strange, I have 25yr old Toyota Avalon that is full leather and is has not cracked, bubbled or separated in any fashion. Guess the foreign vehicles have a better quality control and product usage in their design. I guess I'll go back to Chevy. RAM, you had your chance and you chose NOT to stand behind you product.

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      CoveragePriceMaintenanceStaff

      Reviewed March 23, 2025

      I bought a Ram Laramie 2022 with an extended warranty to 100.000 miles, I had couple issues but not all was covered, however... I been driving in a mildew smell, I kept having detailing but got worse, detail shop found out rear window leaking on both sides and caused health issues etc. I reached out to the dealership, they want to charge me just to look into it and told me is out of warranty, mind you. This is 2 and half years, 78k truck and I am at 80k miles, this should be taken care of since it's a manufacturing defect but unfortunately, Ram is dodging it. I love Ram. I had 4 of them and this one is an eco diesel but I am still battling to fix this issue or if not I can't drive it and I paid it all, to get a new one I'd lose 53k and I can't get a diesel one again they stopped making Laramie 1500 in diesel. So I am stuck.

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      CoveragePunctuality & SpeedMaintenanceStaff

      Reviewed March 18, 2025

      I have a 2019 Ram Laramie 4x4 Loaded. Beautiful truck! In 2021, my manifolds on both sides started tapping. It was replaced 3 times, both sides. Very stressful situation dealing with dealerships who really didn't help much due to them not making money off the repairs because it was covered under Mopar Warranty. In November of 2024, I started smelling antifreeze inside the cabin. It was the heater core. $1458.69 to repair. The repairs took place in January of 2025. March 2025, I started noticing antifreeze leaking on the passenger side of the front wheel. Few weeks later, noticed a leak on the drive side front wheel. Took it to the shop, radiators no good, $600.00 repair.

      What I've learned from this experience. Never judge a book its cover. It the insides that count lol. I would advise anyone to by a RAM. These trucks aren't made with quality parts. My truck is well taken care of. I hope this is the last issue for a while, but I doubt it because it's a RAM. If you do choose to pick RAM, get the extended warranty!

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      Customer ServicePriceStaff

      Reviewed March 12, 2025

      2019 RAM DPF backordered, (warranty). Many calls made to customer care to get a tracking # and ETA of the part (truck has been down for 3 weeks). RAM has not been able to give that info to dealer as well. Customer care case manager did not return my calls or email. He told me he called me on another number after I gave them my number when I open the case. Once I was able to get him on the phone, after 4 calls to other case managers, he said that a supervisor is not available.

      Called back several more times and finally got through to a supervisor, who also could not give me tracking or ETA. I asked to speak to someone that could give me the info. He claims that there is no one. I will keep calling until I get to a parts department manager and not just some outsourced customer care company that relays false information. RAM is not able to service their poorly engineered products, and to make it worse, they will not tell you the truth. It is all about deflecting, stalling and avoiding accountability at all costs.

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      Dodge Ram Company Information

      Company Name:
      Dodge Ram
      Website:
      www.dodge.com