Dodge Ram Reviews
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Dodge Ram Reviews
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Reviewed April 16, 2025
The manufacturing of any RAM series trucks that has a leather interior option is extremely faulty. The glue they use does not stick the leather to the substrate of the dash frame. I purchased a Max Care 8 yr - 125,000 mi warranty when the vehicle was purchased. Within 5 yr (55,000 mi) a bubble start to develop under the leather on the passenger side dash. This vehicle has always been either garage kept of has had a good quality sun shade blocking the sun from the dash. After talking with the dealership, they acknowledged this is a know issue since 2019. They said to call RAM Care directly to get them to authorized a full replacement (cost $2429) as this is a known defect.
RAM is only authorizing payment of 55% by Dodge and making the customer eat the 45% ($1093.05) even though I have a full active warranty and this is a known defect. RAM has no intention of correcting their manufacturing/vendor and what the customer to pay for their incompetence. Buyer beware - do not buy any Dodge/Chrysler/Jeep product with an leather interior option. Strange, I have 25yr old Toyota Avalon that is full leather and is has not cracked, bubbled or separated in any fashion. Guess the foreign vehicles have a better quality control and product usage in their design. I guess I'll go back to Chevy. RAM, you had your chance and you chose NOT to stand behind you product.
Reviewed March 23, 2025
I bought a Ram Laramie 2022 with an extended warranty to 100.000 miles, I had couple issues but not all was covered, however... I been driving in a mildew smell, I kept having detailing but got worse, detail shop found out rear window leaking on both sides and caused health issues etc. I reached out to the dealership, they want to charge me just to look into it and told me is out of warranty, mind you. This is 2 and half years, 78k truck and I am at 80k miles, this should be taken care of since it's a manufacturing defect but unfortunately, Ram is dodging it. I love Ram. I had 4 of them and this one is an eco diesel but I am still battling to fix this issue or if not I can't drive it and I paid it all, to get a new one I'd lose 53k and I can't get a diesel one again they stopped making Laramie 1500 in diesel. So I am stuck.
Reviewed March 18, 2025
I have a 2019 Ram Laramie 4x4 Loaded. Beautiful truck! In 2021, my manifolds on both sides started tapping. It was replaced 3 times, both sides. Very stressful situation dealing with dealerships who really didn't help much due to them not making money off the repairs because it was covered under Mopar Warranty. In November of 2024, I started smelling antifreeze inside the cabin. It was the heater core. $1458.69 to repair. The repairs took place in January of 2025. March 2025, I started noticing antifreeze leaking on the passenger side of the front wheel. Few weeks later, noticed a leak on the drive side front wheel. Took it to the shop, radiators no good, $600.00 repair.
What I've learned from this experience. Never judge a book its cover. It the insides that count lol. I would advise anyone to by a RAM. These trucks aren't made with quality parts. My truck is well taken care of. I hope this is the last issue for a while, but I doubt it because it's a RAM. If you do choose to pick RAM, get the extended warranty!
Reviewed March 12, 2025
2019 RAM DPF backordered, (warranty). Many calls made to customer care to get a tracking # and ETA of the part (truck has been down for 3 weeks). RAM has not been able to give that info to dealer as well. Customer care case manager did not return my calls or email. He told me he called me on another number after I gave them my number when I open the case. Once I was able to get him on the phone, after 4 calls to other case managers, he said that a supervisor is not available.
Called back several more times and finally got through to a supervisor, who also could not give me tracking or ETA. I asked to speak to someone that could give me the info. He claims that there is no one. I will keep calling until I get to a parts department manager and not just some outsourced customer care company that relays false information. RAM is not able to service their poorly engineered products, and to make it worse, they will not tell you the truth. It is all about deflecting, stalling and avoiding accountability at all costs.
Reviewed March 2, 2025
I have purchased a 2025 RAM 1500 I have it 2 months. It's been back to the dealer 16 × 4 electrical problems. You think Dodge Chrysler corporation will staying good for this? I am going through the lemon law because I have to. They won't do nothing about the truck. So beware and buying a 1500 new truck.
Reviewed Jan. 22, 2025
So I buy a new ram 2500 11th November. By the middle of December engine light comes on. Take it to dealership. They say is the gear selector in the transmission so they did a relearn on the transmission. Ok no problem. Well few days later started hearing noise between shifts so on my way to dealership lost 3rd and 4th gear and was working on 2nd dash lights and transmission was 251 degrees. Overheated. Anyway get there. Was going to have to pay for rental after 5 days cause Dodge want pay no more! So truck's been in shop since 1-2-2025. Today is 1-21-2025. Call today. They said they're replacing the transmission and they have it and lines but the cooler won't be here till February the 24th shipping time so 2 months and haven’t made my first payment. When all this started never pulled anything other than a 5x12 trailer 4106 miles. Beware of Dodge Ram. I have found several people that failed around 2000 miles.
Reviewed Jan. 2, 2025
I purchased a new Ram 2500 Diesel Larime in May of 2023, I had multiple issues the first six months with the truck in the shop multiple times for check engine lights. Around 18,000 miles and just over one year the transmission developed a hard shift. Again at the shop multiple times to repair without success. I brought the truck to the dealership on Oct 7, 2024 and have not had my truck since. I sit on a lift waiting on a remanufactured transmission to be installed. I have been over three months without a vehicle. For a company that advertises rugged dependability and heavy duty work rated. Mine was sure full of dangerous safety issues and is not standing up to the promises. To this day my $86,000 truck is worthless, Ram Trucks you have lost a customer in me.
Reviewed Dec. 31, 2024
On December 4th I hydro planed and hit a tree head on. My steering wheel air bag did not deploy. After hitting a tree head on at 70 mph. I survived, but broke my femur and nose. There needs to be a way to report directly to Ram to see the issues.
Reviewed Dec. 30, 2024
I purchased my 2017 Dodge Bighorn 4x4 HEMI 5.7 & it's been an excellent experience with now 291,784 miles. The truck has its original engine/transmission. Only the radiator & starter replaced... no major repairs. Runs very well without any problem. However, the classic HEMI Tick is present during cold days, but immediately goes away upon warming.

Reviewed Dec. 24, 2024
I purchased a 2024 Ram 2500 Bighorn Deisel in September. My transmission went out with 2,782 miles on it. On November 11, 2024 I was able to make it to my house but had to have it towed to a dealership. I called Customer Care and was told it HAD to be towed to the nearest location. I have never liked my local dealership that is why I chose to use a different one.
Long story short... I was not provided a loaner vehicle, was not given any compensation that was promised by CUSTOMER CARE... My truck was down for over a month SOOO NOW I am out $1400 for truck payment, $160 for insurance, $1000 in rental cost, lost jobs paying over $2500. I was told by Customer Care that I am a valued customer and a repeat customer. I have been buying new rams every 2 years. After finally getting my truck back, I was advised by Customer Care that they would only pay one rental fee. I told them that was wrong for I was told many time something different. Now I have two options. Option 1 one rental payment or option 2 one month of truck payment only. You would think that paying for a brand new truck over $80,000 it would work or Ram would take better care.
Reviewed Dec. 21, 2024
It’s frustrating when businesses offer first responder discounts but exclude nurses. As a nurse, this feels disheartening and unfair. Nurses play a critical role in responding to emergencies and saving lives, often working under immense stress and pressure. While first responders like police, firefighters, and EMTs are undeniably heroic, nurses are also on the front lines, providing life-saving care and serving as a critical link in the healthcare system.
Excluding nurses from first responder discounts creates a sense of being undervalued despite our contributions. Nurses work long hours, often sacrificing personal time and energy to care for others, yet our efforts are frequently overlooked when it comes to recognition. Acknowledging nurses through such discounts would demonstrate appreciation for our work and commitment.
This issue also highlights a misunderstanding of what it means to be a first responder. While nurses may not always be at the scene of an accident, we are the ones who stabilize and care for patients during some of the most critical moments in their lives. Including nurses in first responder discounts would go a long way in recognizing the essential role we play in healthcare and emergency response. It’s time for a broader definition of “first responder.”
Reviewed Dec. 19, 2024
I give it a 1 star because the quality of the parts they use is very poor. When you have to change an oil pump, fuel pump, lifters, cam and hubs all before 150000 miles it shows they just want your money and don't care about quality. I use to love the ram but not after this.
Reviewed Nov. 12, 2024
Ram 1500 engine ceased at ~49000 miles. Extended warranty covers the replacement of the engine and aux parts. The problem I have is getting in touch with corporate (The number the dealer provided me) to get a rental car. They do not let you leave a call back number, and the wait is 20+ minutes but the one time I got someone to pick up after 1.5 hours of waiting no one was there and it kicked me out to leave a review. The dealer has been working on my vehicle for a week now with some parts on back order with no estimated time so to not be able to get a complimentary vehicle at all is ridiculous.
Reviewed Oct. 19, 2024
I contacted Ram Cares about the delamination of the dash cover of my 2019 Ram Limited. They gave me a case case number and told me that they are having problems with the dash, I should get with the dealership with my case number. The dealer got with on a price that was as if I caused the poor workmanship. Nobody, as of yet said they are sorry, I'm having this problem. I should have stayed with Ford (King Ranch).
Reviewed Sept. 18, 2024
I have a 2018 2500 with the 6.4 hemi, that is the worst truck I ever had, my transmission has to be fixed at 67k due to solenoid failure and I just picked it up from the dealership today after they have to fixed half of my engine at 87k, this is supposed to be a heavy duty truck, so be aware of this truck because is definitely not a heavy duty.
Reviewed Sept. 17, 2024
My problem with my truck is more to do with poor quality components that should not fail and poor customer service from Ram Care. I have had two dashes delaminate and bubble up in 4 1/2 years. The first dash failed in 21 and second in 24. Ram care acknowledged that glue was the problem and to me, that should have been enough for them to repair or replace the dash. Instead, they had me running back and forth to the dealer. They never followed through will the dealer and basically ran out the clock on my repair twice. I've been a Dodge/Ram customer since 1976 and can't believe how little my business is valued or how little Ram's reputation matters.
Reviewed Aug. 9, 2024
I own 12 Dodge vehicles between Ram Pick up trucks and vans. Recently had a van under warranty sit for eight months and a lot waiting for a new transmission. Ended up having to repair it on my own for $8000. Every time I tried to talk to somebody at Dodge they just give you the cold shoulder. I would never purchase a Dodge vehicle. Also would never purchase a warranty. Buyer beware you will get screwed.
Reviewed July 29, 2024
I got a factory recall for 14 month old Ram diesel, it took them 2-3 months to get the parts in. They need the truck for a full day, but they won't give me a loaner and told to me both from the dealer and Chrysler Canada. Give me a break, they screw up my car and I have to go without a vehicle while they fix it. Oh on a separate note they wanted $129 for an oil filter. Even the parts guy was shocked. Last time I ever buy a new Chrysler product ever again.
Reviewed June 28, 2024
I have had a heck of a time getting any help with my truck. There are a bunch of things wrong with it... Too many to mention, but biggest problem right now is I have a tow package that isn't fitting / working (long story short). I'm so exhausted trying to get help. This is my 4th Ram in the past 7 years and I was planning to buy my 5th in November, but I'm very, very angry now. I've had trouble in the past getting help with a problem or two, but this truck has many problems (and it's a high end model). I can't believe I cannot even get the slightest bit of help from anyone. I've tried so many places (phone numbers, dealers, websites, etc., etc.).
The customer service number you get on the phone sends you to the Philippines and there are a bunch of other numbers they have that all send you there to that same one call center. They cannot help me, after waiting on hold and then trying to explain my issues and talking to multiple people, and tell me to go to the dealer, which I already did (several actually)... The dealers all tell me I have to contact FCA. What a joke!
Reviewed June 12, 2024
So with my understanding Ram knows about the undersized camshafts in the 5.7 hemi motor that does not allow proper lubricant to be splashed up on the lifters causes what is called the ram tick. So if you know about this flaw should it not be recalled. On the middle of level council with all evidence about this known issue with no support from Dodge. I own 2010 1500 5.7 liter.

Reviewed April 18, 2024
One day after work I started my 2020 Ram 2500HD in January 2024. I went to get into truck after letting it warm up for a few minutes. A co-worker said, "Turn your truck off it's smoking." When I opened the truck smoke was entering from dash. I turned it off and looked under hood. It engulfed in flames when oxygen hit it. I tried to get help from corporate since truck only had 67k on it. I got ignored and hung up on numerous times. Sent emails and left messages. Even 3 dealerships told me they not going to work on this truck. It's your product. This company doesn't care about the people who buy their product. We are a Dodge family. My whole family will never buy this brand again and 2 have sold theirs already. Be aware if you buy a Dodge vehicle. Worst customer service ever. Spend 85k on new truck just to catch fire and yes consumer just eats it.
Reviewed April 3, 2024
I purchased a 2023 Ram 3500 Laramie 4x4 SRW brand new 3 months ago. I do absolutely love the truck. I tow a 43'ft Fifth Wheel Camper to different job sites around the United States and each trip is normally 700+ miles one way and the truck handles great. My complaint is that I paid over $84000.00 for this truck (Yes I had an issue with THAT). Anyway, after 3 months the Ram Connect Subscription went out and Ram wants $14.95 per month to renew with an auto-withdraw. That is $179.40 a year on top of the $84000.00 cost of the truck. This is absolutely ridiculous! The app allows you to remote start, updates the Navigation, gives you the location of the vehicle and a couple of other things that I really have no use for. I honestly believe that if everyone would refuse to purchase this subscription the price would be lowered.
Reviewed Jan. 30, 2024
We purchased a 2021 Ram 1500 in July 2023. In Nov 2023 we had to take it to the dealership because it was having transmission issues with less than 40k miles on it. We were told the part was backordered. Then we were told it needed a new transmission in January. The dealership suggested we call and expedite the part, which we did. At the time of the call I explain to Jas case manager that we have been paying on a truck we can't use, not to mention rental fees and everything else. He tells me he can get us the payments re-embursed and tells me what paperwork to send to him. I sent all the paperwork immediately and he calls to tell me that we should wait until the truck was fixed so we didn't have to do it twice. I said ok.
Now the truck was finished on Jan. 24th. Jas calls and tells me that he has to submit for approval before the payment can be made and he is going to take the payment divide by 30 and then multiple by 74 to get the per day rate. Ok. This was a decent amount of money that would go towards paying off the other fees we have accrued. I was called today and told that the request was denied and since I only called them in January they can only give us the money back for one month. I told him I didn't need a 74 day payment, I'd be happy with just the payments I made being paid back. He refused and said this would not be done. I request a call back from his manager, Jenna **, who calls and tell me she is sorry he gave me bad information but that is all they can do. I should have called them sooner.
I asked how I should have known to call them immediately after dropping the truck off and how I was supposed to know it would be 74 days before it was fixed and her response was I had valid points but she could not and would not approve the additional money and could only pay for 1 month. I asked if I could speak to her supervisor and she flat out told me she didn't report to anyone and there was no one above her. Apparently, Jenna owns Ram. I have expressed over and over that I only want the two payments we made and I didn't need the extra money. But despite the promises Jas made, they will not fulfill them.
Ram lies to their customers, they do not offer any satisfaction. When I asked for Jenna's direct number or email she said she doesn't give it out to customers. Now they have to suit the 1 month payment for approval, so I don't think we will even get that. The entire experience is making me wish we bought a Ford, I will never buy Ram again and I will make sure everyone knows how their customer service lies and breaks promises.

Reviewed Jan. 8, 2024
I have been trying to get in touch with the manufacturing. I've called multiple times of the post got back to me due to false equipment of the airbags and deploy and I took my teeth into a wreck and I would like somebody taking in contact with me so I would like to be compensated.
Reviewed Nov. 6, 2023
I changed over to Ram in 2017 with the purchase of a brand new one. For 20 years I drove new GM trucks. Love the Ram and Ram line, products and features. Bought a new one in 2021. Battery went bad after 16 months. It happens. Took them 4 days to diagnose and replace. It happens. Was under warranty, so they put a new one in Sep 2022. Last week it wouldn't start. Assumed it was alternator or other computer function, but didn't know. Had the battery checked at garage. They told me it was good so dropped it at the dealer.
Took them 5 days to diagnose and finally they told me it was the battery, again. 14 mos on a battery is horrible! Not under warranty anymore and they wanted to put another Mopar battery in it, and of course charge me for it. Told them no way. Took in one from Wal-Mart. 100 more CCA and has 48 mos warranty. They don't pro-rate it either. They replace it. Mopar should not make their own batteries as they are the worst of the worse. Not only that, but charged me $80 to diagnose and clear all the warnings. Total rip off!

Reviewed Oct. 21, 2023
My boyfriend owns a 2015 Dodge Ram Ecodiesel truck. It has 18 safety recalls. The dealerships tell me they can't get parts to replace recalled parts. They DO NOT stand behind their product! One dealership told me I was driving a ticking time bomb. Worst company ever!
Reviewed Sept. 5, 2023
Buyer Beware: I recently purchased a brand new 2022 Dodge Ram 2500 Laramie and have been extremely disappointed with my experience. Despite the pickup truck now only having 18,000 miles, the transmission already needs to be replaced. To make matters worse, there seem to be no parts available for the repair or a timeframe when they will be available. I have a full service extended warranty, but this has not helped in resolving the issue. On top of all this, they have not authorized any type of rental vehicle while my truck is out of commission. Customer service has been unhelpful to this point. I am extremely frustrated with the lack of support and service from Dodge and would not recommend this vehicle to anyone. In fact, I will be selling this pickup once it's repaired and I will be buying something from a different manufacturer.

Reviewed Aug. 10, 2023
Ram trucks has become beyond unacceptable in terms of service issues. Have 90k truck and impossible to find an available tech at any location in the biggest city in the USA; Los Angeles. Each major dealer has 1 Diesel tech. Wait times ridiculous trying to get an appointment. Zero customer care from service departments nor management. Simple engine light issue has gone on for 2 years. Constantly being told "we're too busy" or "not enough' techs to evaluate and fix your car. 2500 Rams are all over this state and zero support in maintaining them. Dodge should be ashamed of themselves.

Reviewed May 17, 2023
Very bad cars Dodge Ram or GM or Ford, they often break down. Their factory insurance is a complete scam and scammers, their dealership poor service, customer service is zero. This car often breaks down, it’s not a car, it’s **. If you take a car, take a Toyota, Honda from them and the service is good and the cars are eternal Japanese, this production in is ** makes a car, they can’t make a car and still haven’t learned how to make Cars a zero car. They make the car a pure scam that people often went to the service and paid money. It's time to close this factory, it's unclean to engage in deceiving people, let them teach how to make a car a scammer.
Reviewed March 29, 2023
The keyless start trucks (2019 - 2023) are on top of the list of being stolen. Chrysler has done absolutely nothing about it. Expect to take a 20 to 25% loss on a trade in, right off the get go. They have been stealing these trucks directly off the manufactures lot as well. I wouldn't recommend anyone to purchase these trucks.
Reviewed Jan. 28, 2023
Since I bought my RAM 1500 in Oct 2022 from Findlay RAM in Post Falls Idaho, I have been inundated with unwanted solicitation, including many trial subscriptions that I was clear with them that I did not want. The dealership claims RAM signs me up for them and RAM refers me to the dealership. The standard response is that I can just unsubscribe from anything I don't want and they are just offering it for my benefit. I could maybe believe that if the salesman had even told me that I had some of the services. For instance, I had no idea I had a mobile hotspot with AT&T until they contacted me wanting me to pay for continued service. Why do I need a CarFax subscription for a truck with 29 miles on it? I have no idea but I had to spend time getting that cancelled too. Mysteriously, I have started getting catalogs in my mailbox with those companies having my contact information and salary bracket about 2 months after purchasing the truck.
The only thing I can get through RAM is a poorly trained Customer Care rep that offers hollow apologies and suggests that I speak with the dealership. The general manager at Findlay is willing to lie to the Attorney General, saying that RAM signed me up when the customer "care" reps say that nothing is automatically signed up for and it has to either be done by the customer or the dealership. At this point, since I can't get anyone at RAM to contact me to discuss my concerns, I have to believe that this is standard operating for both RAM and the dealership.
I am super excited to see what happens when stuff starts going wrong with the truck. Based on the lying and finger pointing, I am guessing I will be the one left in the middle having to foot the bill. Save yourself the time and headache and buy from a reputable dealership and buy a product that isn't put out by a manufacturer that cares nothing for customers other than separating them from their money and information that they can then sell for even more revenue.
Reviewed Dec. 23, 2022
Bought my 2016 RAM Rebel brand new in 2016. I've had to replace the starter, I've had to replace the air ride compressor twice already and now my truck is in need of another. I've had to have my gas tank fixed. I've had literally 10 recalls on my vehicle. I've never had an exhaust breakdown before this one is completely rotten already. I was sold a lemon and what did dodge do? Blamed me and voided my warranty as well as the extended warranty I paid an additional $5000 for. Dodge is nothing but a bunch of crooks. They knew their air ride had problems and continued to keep selling it anyway. I will buy a bus pass before I ever buy another Dodge product. I'm actually thinking about hiring a lawyer. I'm so fed up!
Reviewed Dec. 3, 2022
I bought my Dodge Ram 1500 model year 2020 in July 2020. It only had 33 miles on it. I had hoped to have it for at least 10 years. The ride was as smooth as a luxury card, well, that is until it totally went to crap. Less than I year later I had to take it to a dealership after an attendant at Les Swab warned me to do so. 4 trips to the dealership later and dealing with repeated dead batteries (and being charged for new ones) I’m just waiting for the class action lawsuit!
Reviewed Sept. 22, 2022
We purchased a 2020 Ram. Had maybe 14 miles on it. In September of 2021 the transmission went out of (Iowa). It had to fly to Iowa to pick the truck up. It had been down for 7 weeks. We put another 9000 miles on it. The drive draft falls out of it at 65 mph so it’s been sitting at Bob Allen’s in Danville KY since February 25 2022. We got email saying parts were in. This was in July. They tell me they are still waiting for more parts and may be in, in the middle of October so this truck has been down 9 months. I still have to make payments on it and we bought it for a work truck. The only thing I can say is “I should have bought a Ford.”
Reviewed Sept. 10, 2022
Never in my life would I imagine a world where a vehicle company thinks people who buy their vehicles are slaves. Well RAM joins the list of narcissistic company leaders who own your vehicle after you buy it by not allowing you to upgrade your property. I just purchased a 2020 ram 1500 classic with my life savings. This ** company builds their base model with no allowance to upgrade the radio. The radio that has no functionality beyond am and fm. So I live in a state holding your cell phone is illegal while driving and I couldn't afford a decent truck so I purchased this and found RAM to be a totally narcissistic company like my experience with Cadillac. Their only reason is to prevent jobs in the after market industry... Really? What kind of Hitler driven cooperate obsessive narcissistic people run companies? I hope we put these people like Mike Koval Jr out of jobs for their whole life. Awful humans and I'm tired of it
Reviewed July 18, 2022
I had a 1999 and 2006 Dodge Ram, both were decent quality. I then purchased a 2015 Ram 1500 Big Horn with the 5.7 and have had nothing but problem after problem after problem. Stay away from Ram! See list below for a short rundown of the several issues I’ve had:
1) Horrible wind noise. Took it too the dealer multiple times (at least 5) and had an auto glass company out to reseal the windshield. Every time I went the service advisor told me at the 3 day window “it’s fixed”. Every time, it wasn’t. Turns out Ram put cheap bolts on the air recirculation vent so it didn’t seal properly and outside air was rushing in.
2) UConnect is junk. Had mine replaced when it was only 2.5 years old.
3) Radiator reservoir and cap are junk. Cap kept popping off. Dealership replaced the reservoir and cap.
4) Exhaust manifold bolts snap. Broke at 50k miles and again at 110k. $1000+ fix, very intrusive work, could damage engine.
5) Trim started bubbling up and peeling off after 2-3 years.
6) Windshield washer nozzles snapped at 60k miles.
7) Transmission missing shifts, rough shifting. Dealership refused to fix it, only flashed transmission ecu and sent me on my way. Been a problem since 26k miles.
8) ABS and Traction Control lights came on at 120k miles. Turns out I need a new ABS Control Module, which is backordered 6-7 months.
9) Brake caliper clip snapped and pad started grinding against rotor.
10) XM antenna broke and won’t receive signal or link up.
11) Lower fog lights come loose and rattle as you drive, can’t tighten them.
The Ram brand is atrocious. They’ve lost my business for good. So many common problems (i.e.: manifold bolts snapping, which is where the “Hemi Tick” comes from) and the company won’t fix it. I’ve been to over 6 different dealerships and they all pull the same nonsense. If it’s a hard fix more than 3 days they tell you it’s fixed otherwise after 3 days the dealership has to pay for it. So big problems never get fixed. Oh and watch out for the sealed transmissions with the “million mile fluid”. It’s a joke. Fluid doesn’t last more than 100k miles before transmission acts us (if it doesn’t act up before then, which line did). Stay away from Ram. This business does not deserve our hard earned money if they can’t provide us with a reasonably decent quality product or service.
Reviewed May 31, 2022
I purchased a 2018 Ram 1500. It was my dream truck. Well that quickly turned into a nightmare. The PCM went out. Still under warranty. The mechanic has had my truck for over 2 months. Gets a new pcm and that one is bad. Now saying he has no idea if or when he will get a new computer. They are so short no place in America has one. So now I have a paper weight that is costing me a ton of money! With no help from Dodge Ram whatsoever. Ridiculous. I will never purchase a Ram again and will tell everyone I talk to to never purchase one either. I will be trading in this truck as soon as I get it fixed if ever.
Reviewed April 11, 2022
This is my third Ram pickup. I have always been very pleased with these trucks until now. The first problem was the "hemi-tap" which I first thought was a sticking valve problem. None of the usual valve treatments worked and the problem got worse. I did some research and found that the tap was the result of warping of the exhaust manifolds resulting in the the manifold bolt heads snapping off at the block. The bolts had to be drilled and the block re-tapped for a new bolt. Apparently, the manifolds are not properly cast - they are "green." In other words they are cheaply manufactured, probably in China. Moreover, if not repaired, it can cause engine damage. This cost me about $1,000 to replace two bolts, and I am just waiting for the next bolt to snap. This problem has been known to Dodge for years and they have done nothing to fix it, and have not had a recall.
The next problem is the air suspension system - an expensive "luxury add-on" which does not work in cold weather. When the system fails, and it does so with increasing frequency, the truck seems to be riding on the rubber axel stops and becomes difficult to control on an uneven surface. This is a serious safety problem which from my research has been around since at least 2013. Again, Dodge doesn't care. Today, I made arrangements to replace the air suspension system with Monroe shocks. The parts will cost about $600, but I will have to find someone to do the work at a reasonable price. I have purchased my last Dodge vehicle because Dodge obviously will not stand behind their products.
Reviewed Feb. 17, 2022
I purchased my Ram truck, new in September of 2021. Within a few months of owning it and just under 7,000 miles I started having vibration/drivability issues. My truck has been in the shop for the same issue approximately 9 times in the past year. I started a claim with Stellantis (Owns FCA) towards the beginning of December 2021 after several weeks of waiting I received an offer to buy back my defective truck.
The offer I received to buy back my truck was far from satisfactory and would leave me still owing approximately $16,000 on my loan. I was then offered a cash and keep option, $4,000 and a CDI code (employee pricing). I countered with $5,000 and the CDI code to which they accepted. However, come to find out there are no dealerships willing to honor that CDI code on inventory already in transit or currently on their lot.
I was told by multiple dealers of the RAM brand that if I wanted to use this code and receive a new truck at the employee pricing I would have to order something and wait at least 60-90 days, if not longer. I am now expected to continue driving an unsafe defective truck that the dealership has been unable to determine what is causing the issue, putting my family and I in harm's way from a potential failure.
I have been a loyal Ram/Jeep owner for the past several years and always appreciated how well the customer service was and the fact that they stood behind their brand. It is absolutely absurd to me that a company would not stand behind their brand in this case. How a company can expect a customer to continue driving and paying for a defective vehicle, take a loss on the buy back of their defective product, or accept a cash and keep option with a CDI code that cannot be immediately used to help a family get into a safe vehicle is absurd! The fact that Stellantis is okay with this vehicle remaining in service with the safety and drivability issues it has is extremely disheartening.
Reviewed Feb. 1, 2022
Dodge Ram has been my dream truck for years. I finally was in a financially sound enough situation. I could afford one, brand new, off the lot. I researched for one in my price range with most of the features I wanted within my price range. I decided on a 2022 Ram 1500 quad cab. 7 miles on it when I went to the dealership. I was so excited when they handed me those keys after I signed the papers! I drove off the lot Saturday evening, took my wife to dinner, drove the truck to work. On Sunday I started the truck and the check engine light came on. The dealership was closed on Sunday so I took it back Monday. They told me it was a cylinder 4 misfire due to an injector being stuck in the open position so they replaced it. I got the truck back Tuesday. I drove to the grocery store and home.
Wednesday, I got up and went to run an errand. I started the truck and the check engine light was on once again. I took it back to the dealership. It's now Tuesday and I haven't seen my truck since I dropped it off. I reached out to Chrysler multiple times, reached out to the dealership who said they were waiting for Chrysler, Chrysler said they were sending a tech out which they have yet to do because they were waiting to hear from the dealership. It has just been a complete disaster at this point of back and forth and I am making payments on a truck I'm not even able to drive. The customer service I've received from both ends is less than acceptable and I would not recommend purchasing a vehicle from Chrysler nor will I be doing this again.
Dodge Ram Company Information
- Company Name:
- Dodge Ram
- Website:
- www.dodge.com
