Carvana Reviews

Buying a car was as easy an experience as I have ever had. No bumps. Good communication. And a seamless experience. The experience at the dealership took longer than it should have because the person was behind but it’s alright. It’s good to slow down sometimes. This experience was awesome. I don’t know why I would buy a car from anyone else.

Carvana is a great company. I had used them in past. Sold a car to Carvana they gave me great price. Now I bought a vehicle 2019 Ford Edge SEL.. I delivered (was so cool) on April 2... Carvana's customer service, their service team, everyone has been great and any issues they resolved quickly (thank you). My experience has been awesome. Definitely will refer and use again future.

I could not get a car at the moment because we have to move and so I’m trying to get a home loan. So we have to wait on the car. But as soon as we qualify for the home loan. We are coming back to you guys and getting a car. Thank you for your patience.

This was my first time buying a car through Carvana. It was a great experience. The workers are great. Very mindful and helpful and courteous. I was very grateful for them. I will buy again from them. Thank you Carvana. Thank you again Carvana. You guys are the best.

For the most part, the purchase and delivery of my car was perfect. Very easy process, no haggling and straightforward. The only issue is that after putting my down payment on my credit card (the only transaction I have used that card for in months) my card was hacked and received multiple $160 charges to Intuit software. It was caught by my credit card company, but I had to have the card replaced. I don't have proof that this was directly tied to the Carvana purchase but seeing as that card is never used the timing is suspicious and I think the online and physical security practices of user data should be reviewed.

Completed the online purchase process and set a date for delivery. On delivery day I received an email and call stating they found issues with the car and move the shipment date out a week. Finally received the car and found the hood, roof and both rear quarter panels had been poorly painted. Overspray was everywhere and the paint was running. No explanation give for this but still wanted the same price. Shady business practice so I requested a return.

Carvana buying experience was hands down great experience. With a pretty major exemption missing a rear suspension that’s functional. F150 had at some point installed an after market air lift. Which is awesome if for the fact that lack of module that controls compressor and all wires cut to compressor. This 100% should have been caught but point inspection. Very dangerous and potentially catastrophic damage done to rear end of truck. After calling carvana and warranty being down. To find out I personally have to pay a deductible for a major safety issue that could have put others or myself at risk. Carvana says I’m sol on deductible, unfortunately for Carvana this will be escalated to attorney generals desk. You can not sell vehicles with safety issues to a consumer. This is my 2nd vehicle and I know Carvana didn’t do the damage however inspection should have caught this and remedy done prior to delivery.

In 2020, I sold a car to Carvana and it was a good experience so when I thought about trading my car & purchasing a new one, I tried Carvana. I traded in, received financing & purchased a car all on my phone!!! Way too easy! I will NEVER buy through a dealership again and spend 6 hours playing games to get the “best deal” for a vehicle. Way to go Carvana!!!

Can't find order #. It was easy to trade in, get financed and found a great car, enjoying it know, no hassle purchase is great! Will do this again if when I need to change a car, currently have bought two cars, the experience is great and the quality and condition of the vehicles is outstanding.

This is my 2nd purchase with Carvana and it has not been good. My car was damaged during transport and there were a few issues that happened PRE-DELIVERY were not corrected as promised. To make things worse the car wasn't detailed when it was delivered to me and that wasn't by transport, it was driven to my home which added additional miles that wasn't compensated to reflect the 7 day warranty. I see the negative reviews about Carvana and I didn't agree with them as my 1st purchase was flawless. Not this time around.

The easiest and less stressful car buying process I’ve ever encountered. I definitely recommend it to anyone looking to purchase a vehicle without predatory sales reps. I will purchase another vehicle from Carvana an give the Carvana experience 10 out of 10. The vending machine was my favorite part I even got emotional seeing my car vended.

Working with Carvana was amazing! I dreaded the idea of having to go to a dealership. Carvana made the whole process easy and convenient. They communicated throughout the whole process, texting and emailing me with updates. There was no hidden agenda, no sleazy sales person trying to take advantage of a single mom. I have recommended them to several others who are in the market for a new vehicle.

The vehicle has been undrivable and in the dealership since I received the truck. The main dash cluster for speed and other synoptics has been intermittently blanking out and unsafe. I have contacted your team and opened a case and was told to take it to one of the maintenance repair facilities and they told me to take it to the dealership as it is under factory warranty. The part is on backorder until May 23 and the vehicle will sit until it is repaired. Totally unacceptable.

I had seen the commercials, but I never knew anyone that actually used Carvana. At first I was a little hesitant because I was not sure of how the process went. However, after looking through their inventory and finding a car that I wanted, the process was very smooth and efficient. I don’t have the best of credit right now, but Carvana was able to get me approved for thousands of vehicles, most of which are newer used vehicles with lower mileage. After I found the car that I wanted, I was able to get through the paperwork with ease and picked up my car from a local Carvana location two days after approval. They give you a seven day exchange or money back guarantee period which is a plus. During that period I was able to drive the car and also see how it would fit into my life. I was not satisfied with the car after test driving it and wanted to make a switch.

Excellent website. The online process was very easy to use. The web design staff should be recognized for their excellent work. I appreciated all of the vehicle history that was provided. All staff I spoke to were very helpful and professional. I got a great car at a fair price. I highly recommend Carvana.

It was great. Will never purchase a car another way. Customer for life. I helped my parents purchase a buck enclave from you as well. The only thing that was wrong was one of my keys do not work. Not sure how to contact someone about the key. Other than that I loved the experience.

I was not in the market for a new car until someone totaled my car. I spent hours searching online and realized that I was dreading having to go to a dealer and putting up with the unnecessary pressures as I had in the past. Just sell me the car already! Carvana saved the day and restored my faith in the car buying process! I was continually amazed at how pleasant each step was and it was so good not to feel anxious about buying a car. I will never, ever again purchase a car from anyone but Carvana. Thank you!!

I was super excited getting the vehicle I’ve been wanting for a while now. The purchase process was great. I was satisfied with the amount of the vehicle and everything. Unfortunately on day 7 after getting the vehicle, was when I started having issues with the vehicle, because the vehicle is considered luxury. Which means pricier. I anticipated on having maintenance issues down the line, but not within 7 days. That’s crazy! Unfortunately, I wasn’t in a position at the time to do a diagnostic test at the dealership (which was $300) might I add. So I drove about an hour away to another dealership that was more my price range just to hear that the vehicle needs a new battery and some electrical work done. Another unfortunate thing is the warranty expired before I purchased the vehicle. So I’m having to pay everything out of pocket and I haven’t even had the vehicle two weeks yet… Smh.

I was a hard customer - changed my cars twice, called in multiple times with all sorts of questions regarding technical details. Fantastic service all around! I was a hard customer - changed my cars twice, called in multiple times with all sorts of questions regarding technical details. Fantastic service all around!

A little disappointed with the purchase off the back my brakes and discs are horrible. My car shakes when stepping on the brakes, not sure how it’s even legal to sell a car with bad brakes. There’s a jerk in the car which is probably the motor mounts that will need to be replaced as well. The 100 day warranty requires a $100 fee if they even will cover the parts and labor. Repairs I don’t want to deal with when I just purchased a vehicle.

The car was sold to me with a broken sunroof and bad brakes. 2mm pads needing rotors as well! I’m not happy that I have to put in additional $1000+ to drive the car and I wasn’t notified that the car needed brakes before purchasing! The inspection said it passed brakes but that was false!

This was by far the best experience I’ve ever had purchasing a car! Highly recommend! No hassle! No waiting on a salesperson! No waiting hours on approval! The process of putting the coin in the tube machine to watch your vehicle come down, was so cool! Also the 7 day period if you choose to take car back for another option is phenomenal!!!! THANK YOU CARVANA!!! Happy Customer. 🥰

Purchased a car from Carvana in March of 2025. Took delivery and drove home. Upon further inspection I noticed that one of the tires had a 3-inch hole on the sidewall and a large gash and dent in the rim, damage to the front fender as well as a damaged hood latch. Issues that Carvana missed during pre-sale inspection or maybe worse just simply ignored. The detail job they did was pretty crappy too and the car smelled like cigarettes and cheap air freshener. Figured it wouldn't be a big deal to reach out and get at least a new tire due to the clear (according to their customer service team and Firestone) safety issue. Wasn't as concerned about the latch or the rim but tires are $500 and this one was not due to normal wear.

Bought a car without ever knowing how it would turn out. Turns out it was a very pleasant experience. The car I had purchased had a few things needing to be replaced and fixed, and Carvana went above and beyond replacing everything with very minimal costs on my end! Stuck very well to their word!

Lesson learned. After spending $1,200 for a vehicle advertised to be under manufacturer warranty to be shipped and delivered, it lasted three days before failing to start. Actually, a claim was submitted ON DELIEVER DAY with a faulty radio. This means Carvana took my money to ship and deliver a vehicle they knew was fault. My small child and I were left stranded in the parking lot needing a jump. I took it to the SilverRock approved repair shop for a diagnostic. SilverRock then said it needed to go to the Jeep dealership for any diagnostics or repairs since it is still under warranty. The dealership then found multiple irreparable damages. I'm definitely feeling scammed. Please do better by your customers, especially when taking a risk in this economy.

Carvana's 150 point inspection should be taken with a grain of salt. You wouldn't expect a 2016 Equinox with less than 39K miles (at purchase) to have any major issues. The problem starting when during a March warm spell my wife informed me that the AC didn't work. No big deal so I thought, since I'm a vehicle tech for a government agency, I'll check it out.

I've been on this earth for 43 years, purchased 13 cars and 7 motorcycles. Last week I decided to try Carvana for the first time and it was hands down the worst car buying experience I've ever had. They shipped a car to me that had an obvious problem, it was clear to me that the vehicle had not been inspected thoroughly before it was sold to me. After opening up a complaint they told me I needed to take it to a mechanic in their network so they could work with their partner "Silverrock Insurance".

I was really impressed with the customer service at Carvana. After dealing with the stress of traditional dealerships, they made my experience so much easier. They were incredibly helpful with my first vehicle delivery, and when I decided to exchange it, the process was seamless and hassle-free. The staff is both professional and friendly, which made all the difference compared to the pressure I've faced at other dealerships.

Traded my car in for fair price, and got exactly the car I wanted for an excellent price. Very easy, convenient, fast, and no complaints. How car purchases should always be. I would say once the crew arrived, to unload my new car and load up my old car and finish the paperwork it probably took 25 minutes which includes 10 minute test drive and walk around my new car. The whole processes is no frills and no pressure and all satisfaction.

Car was filthy on the inside, had to pay for a detailing out of my pocket. They only cleaned and got the outside of the car looking good. The buying experience itself was good, just had to wait 30 minutes for the dirty car to be ready. Would still recommend as the buying price is very easy and the price was reasonable.

What an easy and enjoyable buying experience! I had bought two vehicles previously from another, similar non-traditional auto dealer, and I had a good experience. But dealing with Carvana has been much better. No difficulties whatsoever. Highly recommended without hesitation. The process was quick and simple. Will definitely do business with again in the future.

I purchased a 2022 Chevrolet Bolt EUV. My appointment did not start on time. Once I brought the car home, the electric charger did not work. I called your warranty service and they were gouging me to locations that only handled gas vehicles and no one in network could address my issue. The 100 day warranty is useless for an EV owner. I went to a Chevrolet dealer, but couldn’t obtain the charger until after the 7 day return window. The floor mats that came with the car are mismatched. I was told I would receive my refund but it has not been sent back to me after all this time. The chargers and mats should have been dealt with before the car was given to me.

I got my first car from them and was told, "Sorry the windshield and headlight are cracked." Someone must have not wanted to get in trouble. Then to trade it in I had to drive to Schaumburg. They called me at 515 to tell me my appointment had been rescheduled for a third time because there was something wrong with the new car. I was 45 minutes into the hour drive at that point.

Purchased my car about 7 weeks ago and it's been in the shop for 6 of those 7 weeks costing my nearly $2000 in Uber fees and rental cars. Nothing they can really do except sell me another car where I would be upside down on the trade in costing me even more money. I'm a repeat customer of Carvana but will be going back to buying from local dealerships instead.

This is the first time I ever purchased a car online and the experience was amazing. Quick and easy application and the customer service was courteous and professional. I would recommend Carvana to anyone who is in the market for a vehicle. The car arrived exactly on the day and time specified. The driver unloaded the car and then I went over the vehicle to inspect it. He told me about the 7 day return policy and that the vehicle can not be driven more than 400 miles if I wanted to return it

We bought our first Tesla and our delivery guys were amazing. Patrick was super helpful as well. This is my second purchase and it was amazing as always this time was. Delivery and the tracking feature was amazing and they were right on time! I will forever buy my cars this way anytime in the future for the ease they make it to buy!

The selecting and purchasing process was easy, with minimal time required. In fact, I was rather surprised and impressed. Up to this point, I’ve wasted countless hours at dealerships. Now, the car buying experience has changed. I will use Carvana again. Buying a car is a frustrating experience, and most dealers are dishonest and pushy. Carvana was straightforward and simple.

Overall: Pros: Price transparency. Ease of trade in. Ease of buying a car. Cons: Overpriced for local market value. No state inspection/emissions if required by your state. Possible delays aren't relayed until day of delivery. Ordering Process: Created an account. Researched available cars and compared price/delivery fees (all upfront pricing). Found exact car needed along with Car Fax. Pre-approved financing available and quick verification process. Full loan details and fees laid out before order is placed

The whole experience was exceptional, painless to buy online and never having to talk to a person. The delivery was flawless as well. The driver was very kind and professional and respected my car and property.

Front brakes needed replaced soon as I got it delivered. Also was not informed about the many cosmetic issues. Damaged I was only informed about a few scratches paying way more than the truck is worth you'd expect it to not have all these issues. Brakes. Damaged headliner. Driver door and tailgate painted arctic white while the rest of the truck is Oxford white, very very noticeable difference, it's the xl and I'm paying for best model basically. Would not recommend Carvana to anyone.

While I will say, my purchase was approved within a couple of days, much faster than a traditional dealership, the experience has not been the simple, seamless one they market. To start, there was a lot of back-and-forth between Carvana and my insurance company (Carvana sending incorrect or incomplete documents to my insurance, etc., resulting in me having to make several phone calls to one business or another over a period of hours to ensure everything was properly communicated).

I bought a1018 BMW i3 the in March, and it was sold without the range finder that was advertised and I was charged for. I turned it in for a 2019, and it didn't come with the parking assist as advertised (that I also paid for!). When I told them the parking assist was not on the car and sent clear pictures of where the sensors SHOULD be (attached), I was told "yes, you have this feature, you just don’t know how to use it" and they closed the case. I spoke with several people who all said, "Sorry, case closed", even though I have physical proof it is not on the car (again, look at the pics). I had to go to the BMW dealership to get a list of EVERY feature on my VIN, and parking assist (like I said) was not on the car. When I tried to show the person my sheet, they said it wasn’t necessary and that they were “on the BMW website and it shows your car has this feature (huh??) and disputed the printed facts that he refused to even look at.

This was my first time using Carvana and it was absolutely awesome. The delivery person named Redd who delivered my car was awesome! She could answer every question I had with out hesitation and She noticed something on my car instantly called me about it. Great person, If I could get her 5 stars I would too!! Thank you more making my experience with Carvana Wonderful!!

Wasn't able to get the exact vehicle I wanted due to it being on hold. It never appeared to come off hold, so settled for a different vehicle. Financing rate was very high, but the delivery experience was pretty good. Trade value felt a bit low as well. Overall, it was an ok experience. Nice not being harassed by a salesman.

Purchasing a car through Carvana was by far the easiest and most pleasant car-buying experience of my life. No pressuring you into buying warranties and accessories. No pressure at all and they deliver exactly when they promise to deliver, allow you to take a test drive and closely inspect the vehicle, and offer a 7-day money back guarantee. Amazing. There's no going back to the old ways of buying a car ever for me.

Nice vehicle, as described. Terrible job on detailing the car before we arrived. Dirty smear marks all over plastic parts. Dark oil residue on large portions of leather seats with black grimy areas as well. Sales associate even commented: "I will be honest, our detailers don't do a very good job". Also found a large cluster of insulation, leaves, and nuts (from mice or squirrels) formed on top of engine, between ignition wires, under the protective cover. Complete lack of detail. Not to mention lots of overspray from spot painting the body (and Bondo), making it obvious that Carvana was covering up some flaws. Not a huge deal on a 9-year-old vehicle, but it was definitely disappointing to see.

We have purchased from Carvana before and were very pleased. This time not so much. Most importantly, the car description was inaccurate. It noted a power front passenger seat which was important to us. The passenger seat is NOT powered and has no lumbar support. Secondly, the car interior was not cleaned well. Windows and rear view mirror were quite dirty and smeared with the rear windows showing evidence of previous pet use. Beyond these items, the transaction was relatively smooth. We were annoyed that hard deadlines were set and that a delivery fee was expected when our previous delivery was free. I missed posting proof of insurance by 35 minutes and had to reschedule our pick-up a day later.

I was a first time car buyer from Carvana and I must say this was the easiest buying experience from the very beginning. When I did have question I was able to be connected with a representative. The app is also user friendly and very detailed descriptions of your potential purchase. I will definitely recommend Carvana to future customers.

I had to think about this review. Everything was really smooth except for the 3d party financing I used. That caused a delay because the Bank's name was not correct on the purchase agreement. That caused a two day delay for the Bank to process the loan. Everything was just great. CARVANA sure beats sitting for several hours at a dealership where they try to sell you everything in addition to the car. Very happy with CARVANA and the service they provided online, via chat, and in person! I will be a repeat customer!

This was by far the EASIEST vehicle purchase I have EVER had! I will never buy a vehicle anywhere else. I HATE shopping for a car, but it was nearly painless with Carvana! LOVE LOVE LOVE the new vehicle! As soon as I finish paying for this one, I'll be back for another! Carvana is the best!

Less than 30 days engine light came on. The people who did the oil change said that someone reset oil life to 75$ and oil was black. Firestone submitted claims for the catalytic converter replacement and Silver Rock would only approve 1 part at a time causing me to make 5, 80 mile trips to get it fixed.

Outstanding Customer Service from the beginning to the end!! Seamless Service, ease of use on the website, friendly, helpful, service from call center representatives to the delivery driver. Will definitely highly recommend to friends and family, to buy a vehicle from Carvana. As well, much appreciation to the call center representatives for recognizing my Military Service. Those recognitions go a long way, and mean very much to me and my fellow Servicemen and Servicewomen.

This a great car with excellent performance and features. Love the 2017 Honda Accord EX-L w/Navigation & Honda Sensing Sedan 4D. I love the gas mileage and it rides so comfortably and drives like a dream. Love the 7 days test drive also. The buying process is a great way also. I didn’t have any issues and got an answer back in a timely manner.

This is my second car I bought off Carvana. I traded in my Corvette for an Escalade and I absolutely love it. It was a fast process. I will keep buying from them. I hated to let my Corvette go but due to my arthritis in my hips I can't get in or out of the car anymore so I had to get something bigger and more comfortable and they were there for me.

The vehicle was delivered safe with impeccable detail to cleaning and presentation of the new vehicle that I purchased. The transport driver was very patient with me doing a walk around and inspection of the vehicle which made me feel very comfortable. This is the second vehicle that I purchased from Carvana and I've been very pleasantly surprised by the wonderful experience.

When ordering, your website offered a Carvana Care package, and the website said I could purchase it up until the time I took possession of the vehicle. When I went back to order Carvana care I couldn't get the offer to come up again. In trying to order Carvana Care I also lost my delivery date twice. I then called, and was told Carvana Care was no longer available for the vehicle, which is clearly not what your website indicated when I did the initial order.

This was my second vehicle to purchase from Carvana. Like my first experience this was a smooth transaction I got a fair trade in value for my vehicle. The vehicle I purchase was a high quality vehicle. In the future I will look at carvana again for my next purchase. I highly recommend purchasing from carvana.

This was the easiest car buying experience I've ever had in my life and I would recommend it to anyone. From being pre-approved to the final purchase, everything was clear and easy to understand and follow. I was never pressured or had to deal with any of the normal things you think of when going to a car lot.

Carvana took down the information on my trade in, offered me a reasonable price and applied it towards the purchase of a newer car. They were friendly and professional through the process so I always plan to use their service in the future. This is the future way of changing vehicles with no hassle.

They sold me a car with 2 dry rotted tires, 4/10 traction and one was leaking. The "warranty" wouldn't apply, I have only had the car 10 days, this started on day 6. Customer service is not that great for something that should have been seen in their "150 point check point".

I recently purchased the new Mercedes EQB through Carvana, and I couldn't be happier with my experience! From start to finish, Carvana made the process seamless and stress-free. The car itself is simply amazing! The Mercedes EQB is a beautiful blend of luxury and performance, with a smooth, quiet ride and impressive electric range. The interior is so comfortable and tech-forward, and I love the user-friendly infotainment system. It's clear that Mercedes has thought of every detail to make this vehicle both stylish and functional.

I chose a Kia Seltos for my first purchase. Kia felt way too small for me! When I returned Kia, I purchased Chevy Equinox. I’m much happier with the Chevy! James, who delivered my Chevy & picked up the Kia, is awesome! He was organized, professional and answered all of my questions. Thank you!

Purchased the vehicle without hassle until I had an issue. Then it’s all chat /text with a team of unprofessional people and have no empathy or accountability. I received a vehicle without a wheel lock key. When I inquired about it, they said after 7 days they’re not going or willing to help. I later inquired for the code so I may purchase it myself. I spoke with a very unprofessional agent. I will make a Google review as well because this is insane. They don’t care about anything after they sell the vehicle.

The process was simple and straightforward, but I did have to exchange my first vehicle and some things were not communicated very well which led to some delays. There is a lot more automation now vs. when I bought my Tucson from Carvana in 2018 and I feel like a lot of frustration could have been avoided if I had just had someone explain the process rather than having to rely on the website. Also, the first car I received was extremely dirty and had a really foul odor issue going on in the interior. I'm disappointed that the vehicle was presented to me that way, however my second vehicle was much better. Overall I had a good experience and I appreciated the great customer service/support.

Best decision ever. Easiest way to buy a car hands down!!! I was completely done with the whole process in less than 30 minutes from my cellphone. Amazing experience. Highly recommend. I hate sitting and waiting at dealerships forever and this was stress free from start to finish. Was able to upload all documents from my phone and sign everything in seconds. The delivery person was the nicest and made me want to celebrate! I hope they get a special mention for how good they are what they do!

The process was so smooth and easy! I’ll never go back to buy a car in a dealership again after experiencing it online. It took less than an hour to go there, sign and make the trade in. I like the 7 days try out period, just to be sure you like the car. I’m recommending everyone I know to use Carvana instead of a dealership.

We bought our first car thru Carvana, it was the most simple, fast and easy process I've ever experience when purchasing a car. I wish it was always this easy. I will recommend Carvana to all my friends and family. It was cool picking up a car from the tower.

Do not buy car in Carvana. PLEASE SAVE YOURSELF FROM THIS COMPANY. Horrible customer service, they lie about dates for pick up or drop off, my first car that I pay $80k for it it had 3 nails in the tires so if you buy anything in here please check everything on the car. TAKE YOUR TIME AND EXPLORE OTHER COMPANIES THAT ARE MUCH BETTER

Our appointment was at 8 pm and we arrived at 715 pm. They took us right away and made the process so seamless. I have made many recommendations already for Carvana... Amazing amazing service from Adobeo from the Katy Freeway location. He even included our daughter in the process as well. Making her feel like she was included.

This was my first time buying from Carvana, and I am honestly surprised by how good the experience was. It was easy from the beginning all the way to the moment of delivery. The guy who delivered the car was friendly and helpful. I don’t think I’m ever going back to a dealership.

This was the absolute easier and best way to buy a car!!! I did everything on the App and had my new car within 3 days. When I went to the “dealership” to pick it up, it couldn’t have been easier. Xavier was the salesman there and he was incredible!!! I have recommended Carvana to all my friends and family.

Should have read the reviews before going through Carvana. Like everyone else, my car was delivered to me damaged. Lug nuts were missing from the wheel and damaged it. I literally only drove it a couple miles. I could have gotten into an accident or worse. Carvana offered no sorry, no accommodation, nothing. Just told me to take it to the shop & use warranty to get it fixed. It has been a week now that this car has been sitting in the shop. I paid for a car I can’t drive right now & still have to turn around & pay a note in a couple of weeks. Carvana is definitely doing bad business.

Would be helpful in the future to let customer know if car's previous owner was a smoker. Car smells a bit like cigarettes. Car rides and operates very well. Just smells a bit like smoke whenever I enter. Have had to have the windows open for a few hours a day to try and get rid of the smell. Thank you.

You falsely advertised the vehicle I bought. Truck was advertised as having a 450 mile range and the extended battery which it does not. Truck is the lower trim level that does not get that range or have an extended battery. This is illegal on a state and federal level. If I don’t hear anything back I will be filing a complaint with the FTC and seeking litigation.

From start to finish it was the easiest process. I even ended up switching vehicles before my 7 days were up and that went very smoothly as well. Customer services is very friendly and helpful. I will never buy a car another way ever again. I would recommend Carvana over a traditional dealership to anyone. No stress, no waiting around for hours. It was the best car buying experience I have ever had.

Generally a good experience. The 7-day trial is kind of deceptive, in that it's not actually 7 24-hour periods. Read the fine print. The person who dropped off the car was great; very helpful and efficient.

I Have to say I Love this car so much. This is the second car I got from Carvana because the first car I got was a Land Rover Discovery and I had it for almost 7 days and I wasn't loving it so I took it back and got this BMW X3 and I absolutely love this car.

I will say that my time and buying process with Carvana has been amazing. I will for sure in the future be by my next vehicle with Carvana because of how fast and easy this process was for me instead of having to go through different banks to get a loan for a vehicle. I loved on how short the time was from the buying process to getting the keys in my hand and driving off a lot. Thank you, Carvana for doing everything for me.

The ordering, approval, and delivery process went smoothly. But it wasn’t an hour after the truck pulled off we noticed antifreeze and oil leaking. The car was delivered without being cleaned. There was dirt, dog hair and even tools left in the car. They were great about helping me get the vehicle into a repair shop to look at the leaks and I also had them look the vehicle over. They themselves were baffled at how the car was delivered to us the day prior. Oil leaking from the pan, oil leaking from the turbo (which the turbo has gone bad and needs replaced) antifreeze leaking, air filters dirty, oil filters dirty, cabin filter dirty, car dirty, fluids all low, and the brake pads are worn down, etc. Carvana did offer to send a check to pay for detailing of the car, but it’s been 10 days and we still don’t have the car back from repairs. Very frustrating. I do not believe there are any final touch inspections or detailing that happen with these vehicles before delivering.

Process for ordering was straightforward and easy to follow online. Financing was straightforward. My vehicle was delivered on time and the trade-in was picked up at the same time. I submitted my driver's license and auto insurance and the car was mine. Flawless process. The vehicle is in great shape. I would buy from Carvana again!

Excellent experience across the board. Swift estimate process. Appropriate pricing. Pick up is just perfect. Inspector was polite and knowledgeable. The whole thing was super simple, fair and professional.

Very smooth and easy process from your couch. The staff from Carvana are very friendly and helpful my buying process wasn't difficult if you have everything update it, will be quick and smooth, friendly as possible. You can give them a chance if you are looking for a ride. Thank you, Carvana for my new ride.

Carvana made an excellent offer on my 2019 4Runner. Instead of cash, I decided to trade in for a 2022 Gladiator. The Gladiator was delivered in great condition. I am more than satisfied with the transaction. I should add that my 4Runner had 26000 miles, while the black Gladiator has 7993 miles.

Great Experience with Carvana. I had my new vehicle delivered to my home. They were on time and made the process quick and easy. Just make sure you always but your cellphone number and never a house number unless you will be by that phone all day the day of your delivery. Would buy with Carvana again.

The purchasing and delivery experience were fast and easy. When the vehicle arrived, it was expected except that the tires were almost 8 years old and beginning to dry rot. Fortunately we were approved to get new tires on the vehicle by Silverrock. It would have just been nice for it to have been caught by before delivery.

The delivery was excellent! After day 8 my back brakes were metal on metal. I took the car to authorize mechanic and found out there was no brake pad left on the back and the brakes and rotors all the way around needed replaced, among a few other things. The warranty company makes it very difficult for the mechanic to repair in a timely manner.

We financed a 2024 Volvo XC40 B5 Core through Carvana. We were given paperwork claiming a 150-point inspection was performed on the vehicle before purchase, and we were assured everything was in good working order. However, after nearly being in a highway accident while activating the cruise control, we discovered that almost none of the vehicle's safety features work. We took the vehicle to a shop for diagnostics, and at least 24 codes appeared, including some for major engine, transmission, and stability issues. This put our family in serious danger.

Great experience. Definitely do it again. Never going to a car lot again. Delivery driver was very professional and courteous. She helped with everything. He made the process seamless. The process was very user friendly. I started the process at 9:00 that night. It was done by 10:00 at the truck 2 Days Later.

I will be reporting Carvana and my experience to the BBB. How do you sell a car with no oil, no a/c, torn cv joint, bad brakes, I could keep going! Almost $7,000 in repairs. More than half my down payment. Carvana is trash customer service trash. And I’m a second time buyer.

From beginning to end, this experience was easy, smooth and stress-free when buying my 2023 Mazda 3. Description of vehicle was accurate and precise. I did it all from the ease of my phone. I couldn’t be happier with the entire process. Step by step was simple. Once the purchase had been made, their custom service was very professional and thorough with the final steps required. I highly recommend Carvana.

Original pickup was terrible. Drove 2 hours and 3 minutes prior to pickup as used vehicle not available. Took a week and extra fee to have delivered closer. Second delivery went smoothly. Deal seems to have gone well just waiting for an email back from Bridgecrest on a few questions. Overall after 7 days we are satisfied. Thank you.

We did most of the paperwork online and just walked in, signed about 5 more pieces then went to the vending machine! It was so easy and the payments are pretty affordable. Fastest I have ever bought a car. Great experience with Memphis, TN Carvana ☺️ The staff was super helpful and friendly.

When we needed a hybrid fast due to my long commute and with work being so being very busy, it was convenient to shop online. The inspection report and photos will very helpful and it helps to have 7 days to see if we wanted to keep the car (we did!). Our delivery person, Nate, gave fantastic customer service and we enjoyed working with him upon arrival of our car. Thank you!

Not happy, took on a trip and when I would hit a bump on the highway the whole truck would shake. Took it to Carvana warranty shop. They said they couldn’t find anything wrong. Took it to my local shop and come to find out it was defective front tires. Cost me $1,200.

Had a great experience buying from y'all, Ruben ** was the driver who brought my vehicle to my house. He went above and beyond in helping, he explained everything great. I would 100% recommend y'all give that guy a raise he deserves it, I like how all the process was simple and easy great deals.

So easy and quick! The driver was so sweet and answered every question I had! This was a truly amazing experience! The car was very detailed and super clean! I’m truly happy with my purchase! Thank you, Carvana!!! Love, love, love, love, love my new car!!!! Now time to get my tag and registrations!!!

Good experience though very different from any other we have had. Found just the vehicle we were hunting. We were able to do a one-stop trade-in/pick-up. Vehicle pricing and trade-in numbers seemed fair, although we should have looked around more. Overall it was convenient, fast and efficient. Very short lead time. Courteous workers. Only problem was our car got stuck in the vending machine for 20 minutes.

Run for the hills. You will get lied to and passed around with zero accountability. Van was damaged in transit and was told it would be taken care of. I immediately went on vacation which is why I bought the van and knew I wouldn’t have much cell signal. Carvana said no problem, take care of filing a claim when you get back. I tried to file a claim 8 days after purchase and was denied due to a 7 day limit. Carvana didn’t care that the damage was documented by their staff at time of purchase. On top of this left turn signal doesn’t work. Gas cap is cracked and caused checked engine light to come on.

First issue old battery at purchase- replace within first 2 months out of my pocket. Second bad lithium batteries. Never had held the full range of 110 when full charged, The biggest one Carvana has not filed my purchase date report with the IRS so no EV credit and taxes are now in limbo. No one has answers to this or solutions... But for my first ever experience I don't blame the car.. but the dealers..

The idea is great - buy cars online with no haggling. In reality, Carvana does the absolute minimum to prep a car for sale. The photos of my car online looked great. In person, the paint and trim were quite bad. I submitted pictures to their source for such complaints and they replied that these visual problems were typical of a used car. I strongly disagree - which is probably the biggest problems with Carvana. You don’t test drive the car or even see it before you buy it. They rely on you not wanting to bother returning it after purchase, which purchase date is the very first time you see and drive it. I know if I traded this car back in to them, they would reduce the price because of the exterior wear and damage.

I purchased a vehicle through Carvana. They delivered it in the pouring rain. The next day, once the car had dried off, I noticed that the car was filthy, there were a few scratches, and 3 of the 4 wheels were badly scuffed. None of this was disclosed on their website. I contacted them about the cosmetic issues on the wheels to which they instructed me to contact SilverRock (Warranty company) who would get it all sorted out for me. I went through the process of contacting SilverRock. This is not something that I felt like doing with a new to me car. After 10 days, I hadn't heard anything and contacted SilverRock once again. They said my claim was denied due to the issues being cosmetic (what??) and said Carvana needs to take care of it as they sold the car like this. I contacted Carvana who said there was nothing they could do because I was outside of my 7 day window.

I recently purchased a 2021 Tesla Model Y through Carvana and traded in my Acura MDX, and I couldn't be happier with the experience! The entire transaction was seamless and conducted entirely online, which I truly appreciated. Carvana purchased my vehicle at a very competitive price, making the trade-in process smooth and rewarding. I want to highlight how grateful I am that Carvana gave me an opportunity despite my credit challenges. After being scammed last year, my credit score suffered due to the debt I incurred.

From the beginning, the total experience of purchasing my Beemer was a joy. Along the way I met Carvana team members that helped with reviewing the car, assisting with my trade in and financing, up to driving up to my door. This is my second car I have found through Carvana and I will gladly tell anyone that this IS the way to go!!!

One minor hiccup but overall very pleasant experience. From the time I accepted the loan till I picked up my vehicle was 5 days. Wish there was more human interaction. I would definitely use Carvana again. Was only at their location 30 minutes from the time I arrived and the Jeep was handed over to me. Car was detailed and ready to drive away.

Everything from prices to the CARFAX being listed on the site, physical damage listed, and features were amazing. Our delivery driver was very nice and offered to deliver our car early which was awesome. My only 2 complaints being one of the features listed on the car was incorrect and was not available, and the car was dirty on the outside, especially the wheels. Other than that I'm likely to use Carvana in the future due to no hidden dealer fees. The price is what it is and I love that.

I will Never go into another dealership. Carvana all the way. This was the easiest and most pleasant experience involving a car purchase. The only reason a personal call was even involved is because I had an insurance question. From start to finish it was seamless and stress free. My trade went easily. I was so over the moon with the process that I steered my son to Carvana and he made a purchase 2 days later! Now there are 2/2023 SUVs in our driveway! Way to go Carvana! FYI: my vending machine coin stays in my car for luck!

Other than the multiple delays, dudududu the experience was quick and please send car title now. Almost 10 days wait! Car Title. Oh by the way, the Temporary Registration is addressed to Delivery Address separate from Mailing Address. Send to Home Mailing Address only. At least 50 days and more to complete state registrations! Bests ever, smooth experience.

I found the site easy to use and convenient to shop. My only concern was navigating the purchase process when using my own financial institution. I found the staff helpful when I asked for help in the chat. And the staff at Warrensville Heights friendly and enthusiastic. I found this first experience with Carvana exciting and dropping the big coin in the slot of the vending machine fun. I loved all the vehicle inspection reports that gave me a sense of security about the vehicle. I loved the various options to view the vehicle. I loved the ability to see all the safety features and options. I love the sunroof, heated steering wheel, heated seats, safety features, gas mileage, and the right size and price for a pickup truck.

I love the car except for the body damage not shown on the rear bumper and rear fender. So I put it in the body shop to have it fixed for $1650. Carvana won't come down on their price because of it and their warranty company won't fix it. Carvana says talk to SilverRock and they say talk to Carvana. Very frustrating.

Had a a great experience shopping and buying a car from this online car shop! At first I was wondering, how does one buy a car online without seeing what you are getting in person? With the great experience, from start to the delivery of my new car, the system truly works and it’s great! Everyone I spoke with were all very professional and highly knowledgeable. The delivery of the car was seamless! The driver made sure I understood everything about the new ride, responding perfectly to all my of questions and made sure I was okay before he left. Thank you so much to all who worked with me and this amazing company! The system works great and I’m super happy!!

So far so good. The car is wonderful and as described. Waiting for the plate but still have some time to go with that. I'm sensing it will be smooth...I'd recommended this to anyone. Just make sure you look over the car's webpage well, check all the reports and really test it out on those 7 days.

I will say this was the best car buying experience I’ve ever had. It took longer to find the car I was looking for than it did to finance the purchase. I highly recommend Carvana to anyone looking to buy a vehicle. The young lady that delivered my vehicle was very professional and polite. She told me she’d be there at a set time and was actually early which is always a good thing so if you haven’t checked out their selection of vehicles go check them out. You won’t be disappointed.

This was the second luxury car I’ve purchased from Carvana in 3 years and after my first experience I was mostly pleased. The first time It was easy to purchase and the car was great. My only complaint was the sales person on site lying about what was covered in the extended warranty. This time around I ran into actual issues and the experience was far worse. The car is what I wanted, but there was a delay in receiving my third party financing information. They called to tell me they needed a second picture of my id, and never bothered to tell me they were missing anything else.

Overall, good experience and am grateful for my nice new (to me) car! Only frustration involved the pre-order process and not knowing the expectation and time frame of process (be aware it averages 18 days!?). Everything else was seamless and easy. Really appreciated the platform and transparency in noting car defects etc. Thank you!

Carvana provided the easiest car buying experience I’ve had to date. The most difficult portion was selecting the right vehicle for purchase from their extensive selection. Drop off and pick up was great. They gave me a fair price for my trade, and financing through them was easy. The pricing/payment tool and customer reviews were super helpful in deciding which vehicle was right for our family. Carvana gets two thumbs up and five stars.

Had a great experience! The process was very easy and even when further documents were needed, a customer service rep was always available to help me figure stuff out. The driver who dropped the car off -- I think his name was Brandon -- was super helpful, very kind, and efficient!

Empty tank of gas, the car was not detailed and it was filthy. 2nd car from Carvana like that. Now it’s going to cost me $300. for detailing. I won’t drive it like that. Tank of gas is another $100. I think I’m all done with them after 6 cars

After receiving our within a hour after receiving the car we called and said the windshield had a couple of cracks in it that we didn’t notice when we received the vehicle. Called and was told nothing could be done because I accepted the vehicle. Not to mention the delays getting the new vehicle. Needless to say I am not recommending Carvana to any of my friends. This was not the best experience.

I made my order on a Friday and was suddenly told to have everything ready on Monday (even though my insurance place and the bank for a car loan was closed for the weekend.) I requested an extension and then I had everything ready on Wednesday. Then I was told that Carvana has to process it on their end which shouldn’t have mattered because I scheduled my trade in/delivery for Tuesday and took off work. They proceeded to have my order canceled every day for over a week including the extra day I took off work since my part of the order was done and I was told the loan processing should only take 1-2 days.

I was looking to trade in my car and purchase a new car. Carvana was extremely helpful and on top of everything. I have never purchased a car online so I called to have help walking me through the process on the vehicle I was interested in. They stayed on the phone with me while I filed everything with them and gave me a GREAT trade-in value on an older vehicle of mine. There was no negotiation hassle and I had my vehicle within 2 days of my purchase. Dropped off right at my door. I won't be walking into a dealership ever again. FOR YOUNG WOMEN THIS PROCESS WAS GREAT!! If I could give 100 stars I would. Such a wonderful experience and everyone was so kind on the phone! 11/10

This was my first purchase with Carvana and it will definitely not be my last. I absolutely love my new ride and the process was so easy with no issues. From the beginning to end everything was seamless. The delivery was great and my delivery person was so nice and explained everything. I couldn’t be happier with my purchase!

The vehicle arrived on scene with no issues, the driver was professional and walked me through the process with ease. This car buying was new and something that I will do again. The electric car is a great vehicle and the car is very comfortable and a joy to drive.

This was a wonderful stress free experience, I highly recommend purchasing this way. No more hours at the dealership. The only problem I had is that they didn’t give me enough time to gather my information. I recommend allowing more time! Otherwise, Awesome! I haven’t purchase a pre-owned vehicle since the 80’s and I love my car. Hope everyone searching for a vehicle has this experience with Carvana. People has said that they thought this was a scam but I’m here to tell you that this is all real and in real time. So if you’re looking for a hassle free, great buying experience log on and download the Carvana app. You won’t regret it!

I trade my Toyota Sienna minivan for Tesla model 3 and entire experience was easy and smooth. Especially I like home delivery and pickup service. I like it way better than traditional car dealers because I don’t need to deal with sales person. Fixed price so no need to think about negotiation and 7 days return policy means peace of mind. Overall hassle free. Great experience.

This was by far the easiest and most pleasant purchase of a vehicle I have ever experienced. The car was impeccable and the delivery was two hours earlier than the stated time. I will surely not only recommend Carvana, but will use it again for future purchases of my own. Great company and even better customer service.

Carvana made this purchase a breeze. The only issue I have is the Tesla I purchased needs new tires immediately. This should have been made clear to me when I made my purchase. Other than that, the purchase was quick and easy! I will certainly be purchasing from Carvana again in the future!

Hello. We are Mr. George and Deborah **. Here is our true disaster story with documentation. Also, please listen to the calls between the manager, Mr, Ismael ** and myself, Deborah **. Our daughter purchased a car with Carvana so we decided to the same. I purchased a 2024 Chevy Trax. Day of delivery I called to confirm time only to find out my car had been sold to someone else! My husband and I were headed out on vacation with this car on this exact date. I also, I received a call from Carvana at 3:52 pm to upload proof of new insurance, I did. No car!

Customer service is very dismissive and the Carvana site would not allow me to post my review, which seems to be the case for many other customers as I searched for external reviews of Carvana. I bought a minivan with Carvana in December 2024 and after paying the nearly $2000 shipping fee, it showed up without the 360 camera that it had been posted as having and the only reason I selected this particular minivan. The shipping is non-refundable, so they offered $500 for the mistake because it was too expensive to ship back. I checked in for 4 months trying to receive this check, only to be told with every message that it would arrive in a few weeks. I finally had to start a fraudulent charge claim because they would not return the money. I would not recommend this service and regret thinking this would be a more convenient and straight-forward approach to car buying, they made the entire process more difficult than a dealership.

The car I bought needed about 3-5k worth of work to make it safe on the road. Thankfully the warranty covered most of it but I was, I did not have to spend the time and money within 2 weeks of getting the car. The sales tax is financed but my state is a self-register state, if I don't receive the financed sales tax then I am done more money than I should be.

I took the Jeep Grand Cherokee to the shop yesterday. It is very noisy when you go over bumps. The repair shop said it’s the struts, which happens to be a common problem with Grand Cherokees. Silverrock denied to fix the issue. I haven’t even had the vehicle for 2 weeks. Pretty terrible to just get a vehicle, and then be told they won’t fix it.

Carvana has only 3 ways to prove residency: deed, mortgage or utility bill. It's their policy. They don't, however, require any of this info before taking your money. They cancelled my sale after taking over $28,000 from my bank account because they said I couldn't prove residency, even though the FL Dept. of Motor Vehicles, who told me directly, they would issue a title with the proof of residency I already had. 15 days later I still have no refund and was told today it could take another 14 days to receive.

Purchasing a car through Carvana is one of the easiest car purchases I’ve ever made. I wish I would’ve considered it sooner. From the ease of the online experience to the delivery was convenient. The guy who dropped the vehicle off, Cody, was very helpful and gave me tips to ensure my process ran smoothly.

Starting off the process was fairly easy. However, finding a way around having to purchase ridiculously expensive insurance through Carvana was difficult. My delivery was scheduled from 11-2 and so I had to take this time off work to be at the delivery location. My delivery didn’t arrive until almost 4 o’clock. I had made arrangements to be places before this. Upon arrival I inspected the car finding it to be absolutely filthy.

This was the best car buying experience I've ever had. The entire process was smooth and easy. When I ran into an issue with my paperwork, I called customer service, and the representative was incredibly helpful, walking me through my options with patience. The car was delivered on time, and the driver was courteous, taking the time to explain everything in detail. Carvana truly makes buying a car easy. Highly recommend!

I asked around for comments on purchasing from Carvana and received a positive response from 5 different sources. I liked what I saw on the website and pursued one car in particular. Even though it took me a few weeks to get the process going and filling out information online along with e-signing online it was easier than I thought it would be. I wished I would have been able to talk with someone in the process and even though I did get one phone call which the person was very helpful, I felt a little distanced from the process and it made me a little nervous to commit. But everything worked out and I am satisfied with my purchase and trade-in. I had my mechanic check it over and I had to have my "new to me" car inspected and everything was good. Thank you.

You guys are the best. I will recommend and will purchase any vehicles from Carvana in the future. The experience was very fast and the delivery process was smooth and on time with no delays. I also appreciate that even with bad credit I can start fixing it with the loan your team approved.

Terrible Experience – Wasted My Time & Money. I initiated my car sale with Carvana, accepted their offer, signed all the necessary documents, and made it crystal clear that I wouldn’t be present for pickup. I confirmed with them in advance that my wife could be there instead, as the title was solely in my name. Based on their confirmation, she flew out of state specifically to be present for pickup.

As soon as I got the 2018 Equinox it was messed up and need to go into the shop with multiple things wrong with it. Bad breaks/rotors that was making a very loud noise when driving and a horrible oil leak and I have to take it back to the mechanic to make sure it’s completely fixed.

This was the easiest car buying/selling experience I've ever had. It was fast, efficient, and I felt like I got a great deal without having to negotiate. It would be nice if buyers could test drive the cars, but I suppose the 7-day guarantee takes care of that. Would recommend Carvana to friends and family.

I was so surprised at how quick and easy the whole car buying process was with Carvana. I am very impressed and I am highly satisfied and have been recommending Carvana to everyone! I love my Buick Encore so much and I am so happy with my purchase. Thank you so much Carvana!!!

The last 328i of BMW (2016), she’s red, she’s gorgeous and she’s all I could ever ask for with low mileage. Carvana sure helped me pick the right car finding it online and they’re fast, easy, and straightforward. Guy who I met at the count was chill and helped me understand how they work.

While the process of buying was the easiest ever after that they fail, just wanting to write this so others will be aware, there is no 150 point inspection, my vehicle I purchased has bad struts, brakes are worn out, battery cable at post fell apart from corrosion, cab filter was so plugged up air would not come thru vents, tires are weather cracked and minimum. after talking to them and there ext warranty department they had no solution. Best advice I can give is get it inspected right after delivery and then contact them (DO NOT DRIVE IT). Hope this helps someone mean while I'm out additional 3k.

I have went through Carvana before when I got my first vehicle and it was a wonderful experience then and a wonderful experience now. I don’t have to worry about a dealership doing anything shady or trying to take as much money as possible. Carvana is the way to go.

Check engine light came after only 3 days of having the car. Needs an alignment, and was not approved by Silver Rock. I don’t believe all checks and balances were done before selling the car. I love the car, don’t get me wrong, but it was definitely not ready to be sold and to have to be responsible for these repairs is unfair.

Recently purchased a Corolla last June. Great experience so I came back for a second car. When shopping, I applied the filter for no shipping charge. All cars that I looked at had zero shipping and a delivery day of the next day or even same day. That was the case with the Camry that I picked out. I was disappointed when I went to submit the order and was informed that the delivery would be three days away. Much to my surprise, the order came back with a $590 delivery fee. I almost decided not to buy. The summary even says hidden fees: $0. I sure don't recall this fee on my Corolla that was delivered less than 24 hours after order. No shipping charge is misleading.

The day our Subaru Outback died I coincidentally got an email from Carvana with some cars listed. I had been looking at Volvos - specifically x60s and BOOM there was one with incredibly low miles - 12k and was a 2021 (in 2025). Low miles, good carfax, late model, and all the accessories we needed on a new car. Click click click and 2 days later our new car arrived (new to us). The communications were 100% through the whole process - not too many texts, emails or phone calls.

Ordering and delivery process was seamless, my biggest issue was the inconsistency with the listing. The car had major scrapes on the front bumper, rear bumper/right rear qrt panel, and left rear rim that was not on listing. Silver Rock refused to cover even after I was advised by delivery associate and customer service agent that they would cover and rectify these issues. There was no transparency in the vehicle condition which is a shame on you.

I was a loyal Carvana customer and even recommended them to others—until they sold me a complete lemon. In August 2024, I purchased a 2016 Chevy Tiguan for $14,790, expecting a properly inspected and reliable vehicle. Instead, within just six months and 8,300 miles, I’m facing $3,000 in repairs for issues that should have been caught before the sale.

The only part that let me down was the vending machine because I was inside and didn’t get to see it. But, Carvana didn’t even ding my credit, gave me the best APR I could find, and THEN to top it off, the cars come with 100 day warranty (and if you keep the car after 7 days and something happens in the next 7, it’s FREE to fix under their warranty). I have bought lemons from used dealers before and Carvana’s willingness to fix any problem for FREE tells me they have confidence in the quality of the vehicles they sell. Will definitely look to Carvana in the future.

From start to finish this was the fastest and easiest time I’ve ever had purchasing a vehicle! From the time I logged into the Carvana website to the delivery of the vehicle just blew me away! Everyone was so kind and helpful! Would definitely purchase another vehicle through Carvana again if needed!

Carvana is a great way to get a new vehicle. Online ordering is simple and easy to understand. The vehicle descriptions are great and showing pictures of the vehicles was very helpful, and it has many vehicles available for purchase. I will share my experience with Carvana with friends and family.

When purchasing my vehicle, the pictures of the vehicle had a Tonneau cover on the truck. The defects on the truck were noted, but the Tonneau cover was not one of them. When comparing different vehicles, I took into consideration everything that each vehicle had. The tonneau cover being one of them. When the truck was delivered, the Tonneau cover was in horrible shape. The entire cover had large cracks in it and the end seams were torn off. It was a piece of garbage that I now have to figure out how to get rid of and that I'll also have to replace with my own money. Carvana did not disclose the condition of this and with their high shipping costs to get the vehicle to me, I would have been out a lot of money if I backed out because of something that they misrepresented to me. You can see in the attached picture that this cover was in Horrible condition. This is likely my last Carvana purchase unless they decide to make this right.

The process was very simple and easy to follow. The trade in process was a highlight due to fair offer and ease of filling out the information. The pick-up was very efficient. I was out with my new car in about 20 minutes. The calls I received regarding the purchase were quick and to the point. Exchanging information through the website was very easy.

The buying process was the easiest one I've ever had in my life. But I will say there were more scratches than reported. Also car was not cleaned out at all. It was a bunch of dog hair and I had to pay to get the inside cleaned along with the hair removed. So they don't clean the cars out before they deliver them. And there was plastic piece coming off that wasn't reported. I like the car but you can't excuse stuff because it's cosmetic. If you are going to report a car that has dings and scratches then you need to report them all and not lie just to sell a car. Even though the process was easy people want what they paid for and they don't offer any type of rebate off for the extra damage that wasn't reported. That's not right.

After getting approved for my current Carvana car I was sent an email & confirmation of the delivery for my car. I made adjustments to my trade in vehicle details letting Carvana know that my vehicle I would be trading in does not run as I know this is very important & I took note of the section that said the delivery driver would check my car to see if all things I signed off on are correct or the same with my vehicle I’m trading in. After signing all of the documents & uploading proof of my insurance my delivery date was pushed back from Friday to the following Monday. I had to now wait 2 more days & plan accordingly to get to work & other places because I was told a specific day my car would be delivered.

I purchased a SECOND vehicle through Carvana. I got a text while I was driving to pick up my vehicle that the vehicle had electrical issues and could not be sold to me. I contacted Carvana and they said they apologize and I will have to pick another vehicle to buy. I found a vehicle and proceeded with the purchase. When I reached the Carvana location in Plainfield, I noticed right off the bat the vehicle was extremely dirty and had dog or cat hair all in it. I also noticed and notified the Carvana team member that the Auxiliary battery was showing malfunction as well as the key battery was showing that it needed to be replaced. His answer was to call Carvana and let them know. I called and didn't get any answers, so I then sent an email. I still never got an answer.

Very smooth, simple process and great experience. I did the entire process from my phone. My only recommendation would be to not have to drive so far for pickup. I liked how there are pictures of all the rock chips, rub marks and scratches so you can tell what you are getting.

For my credit score, I received a pretty high interest rate. Average rate for my school is 9-10% and I received 15% which is huge. However, the service was excellent, my vehicle is excellent. Everything else is 10/10 but 3 stars because I’m paying almost double over the course of the loan.

I really like the car. The interior was clean and beautiful. The outside was not touched but I was given a free car wash at Mikes. There are none close by though. I checked the air and cabin air filter. They were both dirty and needed replaced. I changed them and texted the site but got told that they don't always check them. 150 point inspection and you don't check the common filters. The place I contacted said I could trade it back in but I liked the car. The delivery driver Keenan did a great job and is a credit to Carvana. Would of gave a five but the filters and follow up not great.

I loved how fast my car came, it was in good condition. The guy that delivered the car was very polite and patient. He also showed me all the works that he knew about the car. My car drive just like a new car and look just like the picture when I looked at it before it was purchased.

Delay, delay, delay with no explanation and the advocates were outright rude. Steer clear of this company. I ordered and paid in full for the Vehicle. They then delayed over a week. Scheduled a delivery date. It came and went with no attempt at service recovery or making it right. They delayed another week without explanation. (The car was coming from 60 miles away.) Then the next delivery date guess what? Another delay...No explanation and no service recovery effort. I do not recommend. It's not worth it! Terrible company!

Pros:

I ordered a vehicle, 2024 GMC Terrain. I was asked for documentation proving my wife and I worked, had insurance and lived at our address. I sent both our check stubs. She is the head of Probation, working for our local city, has a state government seal on her check stub, how is that not sufficient documentation? I sent pictures of whatever bills we have, I did the best I could, however, this is the age of paperless billing, we didn't have much around the house.

Highly recommend Carvana!! Buying a car has never been easier. The process was so efficient and they keep you informed every step of the way. The person dropping off the car was also professional and they even let you go for a drive! I’m very pleased with my purchase and this company.

I am purchasing a 3rd car through Carvana. Every time I have had problems. I was thinking the third time was a charm. The first time my appointment was delayed a few days. Here I am again with a delay. The only thing this company does is move cars around. They do not have a sales force; they just ship cars around. This should be a core competency, to move cars around. My experience is that they fail at that 2/3s of the time. When I ask talked to the help desk all they could offer me was for me to purchase another car with no guarantee that that car would arrive on the selected date. They take no responsibility for THEIR mess up. They made no offer for any kind to apologize (other than the “sir I understand why you are upset”) for their mess up. Again, moving cars, it their job. They obviously have no interest in keeping customers.

So, I unlocked my Experian credit report, was then Pre-approved by Carvana, ordered my expensive vehicle, paid the fees, uploaded my driver's license, got car insurance, then, suddenly, got an email from Carvana: "Your order will be canceled and your vehicle made available to others for purchase." Shocked, I called them! I was told to redo the entire process, even though I'd already completed every step and been charged over $3,000! I refused and requested full cancelation and my account not be charged. They agreed. This was all within 1 hour of my order. However, they still charged my account and caused many problems with my bank.

I loved not having to deal with a sales person. I HATED the fact that I had to take 2 days off work (which isn't fair when I now have a car payment) to get my key fob working, also had to get the previous driver removed. I wasn't able to get to a dealership for a week and had to have my car unlocked that week. The previous driver should have been deleted by Carvana NOT ME, the new driver. I also shouldn't have to deal with getting a new key fob that worked. That should have been done by Carvana. Now I was short 2 whole days on my next paycheck. Also the ad said "heated seats" and the vehicle didn't have heated seats. I bought this particular car because it had heated seats. If I had known that as wasn't true and accurate I would have bought a different car at a lower price.

I found the process very frustrating when it comes to engaging - it all looks good on paper BUT...first of all it is impossible to get ahold of a real person. Second, the company is very siloed so no one can really be very helpful. Third (it gets worse)...when they came to pick up my car they say a scratch - and so they would not take it. Only to reappraise it and then give me the exact same amount for it after they wasted a week of my time. Fourth, THE CHECK THEY GAVE ME DID NOT CLEAR AND NO ONE CAN TELL ME WHY. This company is not a good company to work with!!!

Car had more undisclosed scratches. New tires I wouldn't even put on a 20-year-old beater. Wheel weights half off the wheel. Thier so called mechanic that serviced the vehicle spilled oil all over the engine cover and only put half the screws back in the skid plate causing it to hang down and become damaged. Now I need to spend $150 to buy a new one. This was all after the first vehicle I ordered was delayed last minute for a minimum of a week, so I purchased another car.

We attempted to sell my dad's truck weeks before he was moving out of the state which was a very seamless process at first. As he tried to move forward with the process he was told that even though the registration was under his name or my deceased mom's name they could not purchase it this way and he had to get her name removed from the title. Also even though the tags weren't due for a couple months those had to be renewed before they would purchase it which was annoying but not a big deal. He went to the DMV, got the tags renewed and was told the vehicle can be sold without any changes to the title. A call to back to Carvana only to learn the title was fine as is but they needed proof of the mileage. He sent them a picture of the mileage then was told the mileage they had on record was almost 300 miles higher.

We could not have been more pleased with how easy everything was. We bought a vehicle from Carvana and also sold one to them. It was all done so smoothly. The communication was great -- We were always confident that things were moving along, and they kept to their delivery timing perfectly. The transaction itself was super quick and the Carvana rep was friendly and courteous. Very pleased with the whole process.

I got to Carvana for my appointment and was greeted by an associate as I entered the door. I was taken through the paperwork and completed signatures and was ready to get the car. I was given a token and started the vehicle delivery process. It was a fun experience! I videotaped the process to show family and friends. The car was in mint condition and ready to go. Choose Carvana for your next purchase, you won't be disappointed.

I was referred by a friend who got a car from Carvana. It was quick and I found the car I wanted. I got my car a week later only because I had to work. If it wasn't for that I would have got it in 2 days. I loved how easy it was and the delivery driver was nice and even made a couple jokes. I got my new car and when that one's older and I meet a new one carvana is where I will come back too.

The simple experience of buying a car from Carvana was refreshing. The dealerships take hours to process your work and charge you for being the middleman. With Carvana, I located the vehicle I wanted (I just love it!), spent perhaps 10 minutes filling out paperwork and within half an hour, I had purchased my car. I chose to go pick it up and it was ready and the woman that helped was the nicest person, very pleasant and very helpful. Now, I recommend Carvana to anyone looking to purchase a good quality, used vehicle. I will never go through a traditional dealership again.

The whole shopping and buying experience is amazing and easy. However when they reschedule you twice you'd expect a bit of a cleaner car from the inside. The delivery driver was awesome and punctual when he brought my car. However let's go back to the cleanliness of it. While the driver drops your car from truck you have time to look over it. So I did, and the suv I purchased has a full sun roof. Well that sun roof had been left open by someone and arrived with an embarrassing amount of stains from water damage on the top of my car in multiple spots. There are also orange rust stains in a couple spots as well. The car did not get a wipe down inside because it arrived dusty.

The entire experience was super easy. It took longer to setup insurance than the entire buying experience. I setup the purchase from Mexico before I returned to the US and zero issues. Picking up the car was a little disappointing because I didn't get to go to a vending machine but the staff was awesome.

Car purchasing was easy. Vehicle delivery was timely. Complaint was I received a car with tires that were out of date range. They were unsafe to drive on despite having tread and since I didn’t realize this right away I’m stuck with immediately buying replacements on a car with 11k miles on it. Disputed Carvana with the fact that the tires were out of date when sold but they absolutely refused to replace or compensate for the unsafe tires.

Amazing experience! I never left my house. They picked up the vehicle I was financing and dropped off my new one. The paper work was so easy and mostly done from my phone. They even set up a visit for free to have a company come to my home and install a front license plate bracket on my car since the vehicle came from a state that didn't require a front plate. I can't think of a way to make the experience better, it was perfect.

Purchasing this car was an absolute breeze. Delivery was fast and our delivery driver, Philip, was so courteous and kind. This car has had zero issues so far (I’m on day 7) and is so clean inside and out. Thanks Carvana! I am in LOVE with my new car. 🥰

I purchased a 2019 Chevy Traverse from Carvana. Drive it home the next day it wouldn't start. I was never informed of a issue within the electrical system. I was told to place the key in the arm console and it would start. It didn't work. When I called them they told me the first time I would have to wait until the next day, while I was stuck 45 minutes away from my home, in the cold with a child who is undergoing chemotherapy! I was furious, after much probing and yelling they transferred me over to Silverrock who they said would take care of the issue. I will never again purchase a vehicle from Carvana!

Bought my 3rd car from Carvana, an Audi 3 that was damaged in transit before delivery. Delivery was delayed and I was only informed of the damage when the car was delivered. SilverRock will not cover the damage unless I take it to one of their approved suppliers but that does not work for me so I am stuck paying the 1200 repair charge, I would not, like Carvana, call it a cosmetic issue but call it a large dent and scrape on the roof by the driver's window. Carvana initially told me they would cover everything but the deductible but then refused to pay anything. You make it very difficult to speak with anybody who can really help the customer. This whole process has been a bad experience, and I will never be doing business with your company again.

We loved that we were able to complete our purchase and financing online. Loved that we could easily take our kids for a short appointment. Not impressed with the service at the Schaumburg location. Everyone was loudly talking and hanging out in the lobby while we were finishing paperwork. Lobby was dirty. The window where you watch the car come down was very gross. I did enjoy this experience, but would not return to this location.

The first vehicle I received came with a crack windshield on delivery. I was allowed to exchange it but the vehicle they exchanged it with also had a crack in the windshield and Carvana refused to have it fixed so I had to pay an additional $180 to fix it.

It was a very pleasant experience buying a vehicle from Carvana upfront and honest pricing, very fast with approval and paperwork and the delivery driver was very friendly. I would highly recommend carvana to my friends and family, coworkers. I also like the photos they have that show minor imperfections in paint or interior

VIN: ** Stock Number: 2003477033. We really like the car and felt like it was reasonably described except for one issue. Everywhere in the listing and in all the documents the car is listed as black. The car is not black, but is Phantom Violet Pearl. It's not a bad color and we decided to keep it, but come on, do better.

My experience with Carvana was excellent. They showed disclosed pretty much everything wrong with the vehicle. When I went to pick up the vehicle, they noticed a chip in the windshield and set it up to have it replaced. They went above and beyond so far. Now to see how the vehicle actually does.

Overall experience was good. However, vehicle came off the truck with a damage rear window. Choices were leave the car and Carvana would fix and I would have to come back (1 1/2 drive from my home) or take the car as is, use the Warranty Repair service to get it fixed closer to home. We chose to take the car home. However Silverrock is not the easiest service to use. Lots of menus to go thru. Due to the nature of the situation (coming off the truck damaged) I think I should have been given a name and direct phone # and also shouldn't have to pay the $350 deductible.

My experience was truly outstanding from start to finish. The entire process was smooth and hassle-free, and the car was exactly as described—no surprises, just as I had hoped. The entire buying journey was not only easy to follow but also incredibly clear, with no pressure whatsoever. I was impressed by the wide variety of cars available, making it easy to find exactly what I was looking for. The financing process was straightforward and efficient, with no issues or complications along the way. I’m definitely looking forward to buying from them again in the future and would highly recommend this experience to anyone looking for a stress-free, transparent, and enjoyable car buying process!

Delay of 10 days in delivery. Gas lid open was displayed on the dash when the gas lid was shut. Honda service quoted fee of $90 just to look at the problem. Local mechanic corrected the problem in two minutes and examined the car for $20. Much adjustment to the Locks and garage door opener from inside the car. The manual came with the car which is a great help.

The purchase process was smooth and painless. The two humans I spoke with were friendly and knowledgeable. A year later and I'm still happy with the car (9 year old but very good condition BMW), and I would use Carvana again, but with more caution. My complaint is about the inspection and warranty, and shipping fees. Carvana said the car had passed their 150 point inspection without a problem. I paid $900 non-refundable to have the car shipped from another state. When I picked it up, the dash display warned about a non-emergency engine problem. The Carvana worker strongly advised me to have the car inspected by my own mechanic, which I did.

Great experience, everyone was helpful. Unfortunately, there were several chips along the door, and good size scratches on top of the tailgate. These were not in the pictures on the ad. I accepted the vehicle, because I was told they would be fixed by the Silver Rock insurance company. Well they didn’t. It’s a 2024 truck with less than 8000 miles. Although I love the truck, I’ll have to get them fixed on my own. Had to learn the hard way🤨🤨. Too bad, it would have been otherwise flawless.

This is my first purchase from Carvana but my family has in the past and never had the issues I’ve experienced. To start, the tire pressure light came on less than 2 miles of leaving the place. When I called to see what to do I was told to take it to a “Carvana preferred facility”. I took it to the closest one near me and that’s where it got worse. First of all they couldn’t run the diagnostic test because they said my car was “too new” even though it’s a 2022. They also said my car failed the emissions test and I was then referred to the dealership. The dealership which was the most help I got from anyone said the emissions test passed without any issues and the tire sensor was a simple recode issue.

Vehicle is in ok shape but they clearly don’t check the brakes thoroughly because every car I’ve gotten from here has brakes that don’t pass inspection. Secondly, the car arrives dirty almost every time. Especially the windshield. Looks like someone spit on a rag and smudged the entire windshield. Considering we pay above blue book for these cars, you guys could do better.

The online information was excellent. They have details information about the vehicle with good photos and 360. I was able to confirm their information was accurate. The availability and the process to get the vehicle was smooth. Chares who delivered the vehicle did a great job. He was helpful and understanding.

This was my 1st time buying a vehicle online at all, and I must say this was the easiest way to look for, and find a vehicle. I loved how I was able to view everything about the vehicle inside and out while sitting in my living room at home. I highly recommend this company, and know where I'll be looking when purchasing my teenager's vehicles as well.

This was an easy purchase and delivery. The car has been amazing and I would definitely recommend it to others. Thank you Carvana for making this easy. I got a Chevy bolt ev and it’s the car I’ve always wanted. It is super easy to drive and the charger is amazing.

I went with Carvana because the car I purchased is a hard one to find. I bought a rare color of a relatively hard to find model. So I’ll admit I was skeptical at first. The whole experience was wonderful. The communication was top notch with updates and tracking the entire way through. The car arrived 2 hours earlier than my delivery window and as expected. I took the car to the dealer same day for a thorough inspection, and the only thing they recommended replacing was the tires. Everything else was good to go! Regarding the tires, the dealer contacted Carvana through silver rock and they agreed to replace the tires free of charge! Highly recommend for those looking for a niche vehicle and convenience.

Our car had 2/32 tread on the front tires and 0/32 tread on the rear tires. The cords were showing on the back tires. This is illegal to sell a car with less than 2/32 tire tread. How did this car pass the Carvana inspection? I wouldn't trust any inspection information from Carvana.

This is my second time purchasing through Carvana and once again it was a great experience. This was the first time I also traded in through Carvana as well, which was simple and easy. This is such an awesome way to purchase a car without the hassle of going through a dealership. The day we picked up the car our attendant was friendly and efficient and got us in and out within a 30 minute time frame (including trade in). We will definitely purchase through Carvana again in the future.