Carvana Reviews

The vehicle I purchased met the high quality of standards that was described by the website. The vehicles was delayed by a week and the person on the phone could not specifically indicate the reason the issue which made for an odd reply upon inquiry. Overall though, it has been an outstanding experience.

We purchased a 2022 Bronco and traded in a 4Runner with Carvana on 6/21/25. I must say, there is a huge difference in the customer service ON THE PHONE versus the DELIVERY DRIVER. Over the phone - they were rushing and annoying. The delivery driver is why you are being rated so highly… Jasmine was our delivery driver and what a wonderful employee she is. Refreshing to deal with someone like her! Buying a car is an exciting, but also stressful process. Jasmine's helpful and cheerful attitude made us feel like she was just as excited as we were. She is professional and personable and we truly appreciate her kindness.

When delivered was only given one key fob. The description photos showed two. The mileage was off by three hundred or so miles. They could've had it detailed before delivery. The wheels covered in what seemed like rattle can paint. Took me forever to get it off. I attached photo from description of vehicle with the two key fobs clearly on driver seat. But only given one on delivery when I.

Everything went smoothly. I had to replace all 4 tires 2 days after receiving the car, the tread depth was low and I kept getting a warning from my Tesla about my tires. $708.00 dollars later and I’m always driving my car, I don’t even drive my other cars anymore. Other than that, I love the car and Carvana did a great job.

This is the 5th time I have worked with Carvana on either buying or selling a car. I will never buy or sell a vehicle again with anyone but Carvana. They are amazing and make everything fast, easy and a wonderful experience. Their pricing, service, delivery, ease of paperwork and customer service are incredible

I didn’t want the normal car buying experience that is time consuming and very frustrating. I chose Carvana as an alternative. There were ample options and the process allowed me to shop unbothered and still get all the information that I needed. My selection, a 2024 CT4 was exactly as advertised. The process was easy and smooth.

Buying a car with Carvana was extremely convenient! I could do it from home, no more hassles at the dealership! I knew exactly what car I wanted so I didn’t have to worry if I would like the car. Just had one hiccup with the pickup appointment but other than that it was smooth! Don’t think I’ll ever go to a dealer again!! Thank you Carvana!

Ever since I picked up the car, it has been in the repair shop, the transmission in the vehicle had to get replaced. I did not want to exchange the car because one I love the car and two did not want to go through the whole process of exchanging the vehicle.

I love our car! The only issue is the front plate wasn't given to us on the first day of delivery. It was left in the hallway of a huge apartment complex, and I am lucky no one took it. I now have to figure out how to get it on as it looks broken. An annoyance...Front plate.

I picked up my truck Friday June 20th. Process for trading in a vehicle and buying a vehicle is quick and easy. To start out it’s worth mentioning this is my 3rd vehicle from Carvana. First thing I noticed was the rear tires were damn near bald, they’re dry rotted and the passenger side tire had a gash in it. For a $40k truck with 37,404 miles shouldn’t have tires this bad! I didn’t bring it up because the tires Caravana would put on I’d be replacing anyway! My Ram did have minor damage reported on the Carfax. Whoever did the repair did a half assed job. Overall I like my Ram!

I read so many reviews about Carvana. The motto, "We'll Drive You Happy," is NOT the case. In April, I picked out a Jeep, took off twice from work for delivery and it never came. I contacted Carvana and was told to pick out another Jeep. I picked out another Jeep and when it finally came, it had so many cosmetic defects along with the check engine light on that I contacted them to replace the Jeep with another Jeep. The 3rd Jeep drove okay until the check engine light came on and it overheated. I took it to the shop under the warranty and was told I needed a new engine. I have missed so much time from work, called and texted over 50 times, am out of a car and limited rental up to 600 dollars.

I regret buying my car from Carvana!! I’ve only had my vehicle for 1 year 2 months, and I’m already having issues!!! I’m very unhappy!!!! I bought a vehicle trusting them and they are nothing but lies.

This was my first time using Carvana and the process is very simple and easy. The pre-approved monthly was really nice to be able to look at and gauge what I could afford. Although my delivery was delayed, I live in a very small far town so it’s understandable. After receiving the car I did hear a noise that prompted me to return it. Everyone I talked to was very helpful, Especially a woman name Joanna, giving me solutions and things I could do. Really helped me in any way possible. The customer service with her specifically has made it where I would shop with Carvana again. Although I didn’t get a car in the end. My experience overall was good.

If I could give Carvana zero Stars I would. I went through one vehicle. I had a 7-Day review. That vehicle was blown. I returned it. I got a second vehicle a 2018 Dodge Journey SE. Drove this vehicle for just under a year and the transmission completely goes out. I called them Carvana. The car only has 65,000 miles on it. They said the warranty ran out at 64,000. I called the warranty company. They won't help me. I called the company itself Carvana and they gave me the runaround and I tried to contact the CEO of Carvana and of course I could. I contacted nobody. Nobody got back in contact with me so it's a dead-end Street.

When trying to PU my vehicle the delivery agent kept asking for a document I had, or thought I had, completed. Only after 2 hours of trying to resolve the issue, and a call to Customer Service was the issue correctly identified and corrected. When the car was finally delivered it only had a 1/2 tank of gas instead of the FULL tank as advertised. I received NO instructions on operating the auto which was dismaying.

Went to return and exchange a vehicle. Delayed an hour and a half and was rushed through the final process. Vehicle was decent. Clean but had maintenance reminders for wheel rotation, oil and filter change and changing air filters. Air filters were old and there are signs of mice living inside, loose insulation inside the cabin air filter and also in the engine bay. Noticed two weeks later the driver side mirror is broken and the vent fan is jammed and does not work. There were also more cosmetic dings that weren't mentioned on the listing.

Maybe Carvana is good if you can close the purchase within a few seconds. The reservation timer was still counting down while I was on the phone working on insurance and when I went back to get information Carvana made the vehicle unavailable. When this was brought up to Carvana's support all they could offer was to tell me to find another one. They really don't care, maybe they were better before they got too big as they don't care now.

Carvana made the buying process INCREDIBLY easy, smooth, and straightforward. From pre-approval to my new car sitting in my driveway, every encounter made life so much easier. I HIGHLY recommend using Carvana to all who are considering buying a new vehicle!! My car was even registered with the DMV and new plates for me!!

The 2022 Honda Civic arrived with unreported body damage that was not disclosed in the listing. I have been working with the Carvana insurance company since the day of arrival (10 days ago) to get these items approved and fixed. We like the car, but it has been a headache!

Horrible experience all the way around! First off, the company used pictures from another car and did not disclose several issues with the car online. This is very shady anytime, but when you are purchasing online it's worse. Then, the person who got the car for me told me I would have a week to fix any issues, but Carvana would not let me get reimbursed for a chipped windshield or some undisclosed damage to the cargo area. My mechanic also broke the news that the suspension fluid "was leaking like crazy" and if I drove it this could do damage to the suspension system.

I was initially a big fan of Carvana and had a great experience during the purchasing process this was actually my second vehicle purchase with them. However, after purchasing a 2020 Mercedes GLC 300 in March 2025, the reliability of the vehicle and the post-sale support left a lot to be desired. Since purchasing the car, I’ve had the same issue (a rail sensor malfunction) twice, once in April and again in June. Despite having a warranty through SilverRock, the repair process was long, confusing, and frustrating. The first time, the authorized service center didn’t offer a loaner, leaving me without transportation for a week. The second time, a different shop couldn't fix the issue, and it had to be escalated to a dealership, again taking days to resolve.

My experience with Carvana was stress free and super easy since everything was processed online. The best part was I could filter my options and see the monthly payments in real time. I will probably never go to a dealership and haggle for a fair price again. The 7-day exchange policy was very convenient for me as I did end up exchanging my vehicle.

This was the easiest, fastest, most convenient experience buying a car ever.... Everything was as they said and pictures were exact. The delivery driver was amazing and helpful. Delivery was on time and took less than 10 minutes. Car selection was great down payment and monthly payments are perfect. Very pleased with overall experience.

The car I purchased through Carvana was as described and I'm enjoying my 2024 Mitsubishi. The car passed inspection and I like the way it drives. I wasn't sure what to expect but the car exceeded my expectations and I hope it lasts for many years. I was researching cars about a month before my purchase on Carvana and decided to go with the car I have now, which I'm happy with.

Overall, the purchasing experience was easy and smooth. Easy to get financing approved and digitally sign paperwork without needing an agent. HOWEVER, my biggest dissatisfaction was at the time of delivery when I was inspecting the car. It simply was not clean! Does Carvana not detail, or at the minimum, wipe the dust off the dash?! Dust and little marks from shoes etc, were all over the car and the exterior had water spots and unknown media stuck to the paint. I had to immediately clean it before my fiancé saw it. Besides that, the car seems to run fine, haven’t found any major red flags.

If you're going to deal in high end cars and multiple states you should have the car prepared. I've spent over 500$ more to make car Legal before I could get a sticker. I even called in advance and was lied to about the front plate bracket. I had to pay to have the window tint fixed to make it legal also.

Car had a small chip in the windshield that blended in with all the bug splatters. Since I didn't see it before the delivery driver left, they won't cover it. I had it in the driveway and called 5 minutes after he left. They would rather have me return the $30,000 car versus help me with the windshield. I would not recommend using Carvana.

When I got to test drive my new car I was so excited but it has so many different things that light up on the dashboard that I didn’t want to take off. My wife keep telling me that it was because no one was in the back row seats so when I came home I got out the manual and started reading so that I knew what the lights are for lol 😂. But I’m liking my new car.

This was my first time buying a car and customer service had the upmost patience and support to offer. We are in love with our car and cannot thank Carvana enough. The 2016 Chrysler 200 runs smooth and has great safety features. Delivery went easy peasy, made sure everything was in order and let us test drive it while they loaded up my trade in. We are excited to work with Carvana again in the future, thank you again!!

Reported Carvana to the BBB. The worst customer service I have ever experienced. I also have NEVER did business with a company that takes money from you. Prior to doing paperwork and approving it. Then have the customer sign. What company takes money first then has the customer sign on the dotted line? Oh I know Carvana does. I don't trust this company and I never will.

The customer service rep I worked with in Novi MI was great. My disappointment was with the 150 point inspection Carvana has. My vehicle had low fluid levels such as the coolant and the interior overall was dirty. There was leaves and dirt piled up on either side of the rear liftgate. I spent hours cleaning this vehicle. Besides this, it was an overall positive experience.

Found a vehicle that my wife liked on Carvana website. Went through the hoops of getting proper paperwork done and submitted... With a document that needed changed, we were assured with a deposit that we paid that car would be reserved in one day. Got document corrected. Called back and they told us that the car was no longer available and was sold! WTF! THEN, called customer service and put on hold for hrs!! BS!

I must admit I was very skeptical of the advertised process. But once I started it was clean and seamless all the way through. Everything was excellent from start to finish. The selection was terrific. I was able to get a 2023 Camry when I was told Corolla at most other places. Most of all I was able to reestablish my credit.

Everything was very easy, I was very happy to have the vehicle delivered. The lady who delivered our new car and picked up the trade-in was so sweet. The only thing I wish could be changed is to waive the 7-day return policy to have the registration expedited. I need our registration ASAP to refinance, but after the website telling me it could be expedited, each agent I got on the chat said no. Even after the 7-day return period, the site says let us know if you need registration expedited, but when you ask, you're told no.

My car was exactly as described. All of the information online was so helpful. The car was immaculate when delivered. Aaron, our delivery guy, was fantastic! Told us everything. Knew about the car and where things were that we weren't familiar with. Checked out our trade-in. Was so thorough about everything we asked. Great experience! I would buy through Carvana again!

I would give my overall experience a three at best. I like my vehicle, however, there were a few things that were annoying. Communication was poor, it was unclear at times what to do next. The uploading of documents was a bit cumbersome. My insurance agent was not sure how to add Carvana as the financier, and it was not clear in the documents given or on the website.

If the sale is straightforward I'm sure this is fine, but I had an issue where I thought my appraisal was low because I had the engine replaced. Dealing with them was like banging my head against the wall. Different customer service folks told me different things, but the unifying thread was that they didn't seem to actually read my question before commenting. For example, when I explained my situation to someone and told them I had already gotten an offer the entire response was "Are you looking to sell?" I understand that their business model needs to be one-size-fits-all, which is fine, but if they had given me clearer answers I wouldn't have wasted 2 days trying to get an answer.

After years of research and indecision, I somewhat impulsively ordered a Ford Maverick on Carvana after only perusing the listing for a few minutes. I knew I'd be able to return the vehicle if I didn't like it, so that made the decision easy. The purchase involved a lot of steps, and the price offered for my potential trade-in was so low as to be a total waste of my time. But overall, it was seamless and quick. I was able to pay by bank transfer with less effort than I've ever spent on any major transaction prior to this one. I purchased the 2-year service plan. Though I am still not certain it's going to go to good use, it seemed like a smart decision that would pay back its value in one service visit if the car has any major malfunctions in the first two years. That said, the vehicle seems to be in excellent condition for its mileage, and the value seems in-line with today's car market.

Such a great experience, start to finish! Viewing and finding cars was super easy. The comprehensive details and images are helpful in selecting a vehicle. Then, the purchase only took 45 minutes to complete versus the 3-4 hours you’d spend in a dealership! The car arrived, we got to drive it before signing. The 7 day, money back policy is clutch for giving confidence in using Carvana! Oh - and I didn’t even mention that the car was $3000 less than anywhere else and in excellent condition! Carvana took online car buying to the next level. All questions and concerns about buying a car online are addressed and expectations were exceeded by Carvana! Great experience!! Probably never shopping for cars any other way!

The experience has been great so far. The vehicle arrived clean and smelling good. Johnny was super nice and knowledgeable about the process. The drop off was quick and convenient. Will definitely consider using Carvana again in the future for any other purchases. Thank you again for a great experience.

My experience with buying and receiving car was very pleasant but unfortunately when I drove car on highway I noticed issues that compelled me to return the car. I was given appointment to return car today and I did go through process at my time but I did not receive any paperwork from concerned person that gives me documentation that I have returned the car, subsequently I did not receive any email to confirm return and on my online account there is no indication that I have returned the car. My only documentation is that I took pic of paperwork. Please let me know how do I clarify that required changes have been made in my account. Thanks.

Smooth experience until car was delivered and had a small chip in the front window from damage from a rock during transport. This chip was directly in my line of view and needed to be replaced. A technician came out and so called fixed the issues which only thing that was done was inject resin to prevent window from further cracking later. It did not by any means repair or remove the blemish that the rock left. I was on the phone for over four hours with Carvana, Silver Rock claims and Safelite trying to get them to understand that the blemish in the window did not go away and they needed to replace the window because it was in my line of view. After going back and forth with numerous people they finally determined that it had been so called fixed and they would not replace the window.

I started the process to purchase a vehicle through Carvana. A process that I thought would be easy turned into a nightmare. They should have a list of all documents needed before you start. After several days they accepted my documents. I waited 5 days for the vehicle to arrive. It arrived right on time. I immediately took it for a test drive and the TPMS light came on. No big deal. I checked all tires and 2 fronts were low on pressure and the rear tires were extremely high. I got them all to the recommended pressure and the warning light went off. Next day I go to get groceries and the TPMS light comes on again. Returning from getting groceries the Engine light came on. This is within 24 hrs of receiving the vehicle. I immediately called Carvana and requested to return the vehicle and do a swap for a different vehicle. That was supposed to be easy. The new delivery date now would be June 18th.

My vehicle was delivered late, but the driver did call and say she would be. However when I received the vehicle it was dirty not cleaned. Maybe they did a rush job. Cleaned interior but the tires were filthy, the dirt and spider webs I guess where they had the vehicle parked was on the sideview mirrors. I wanted to discuss details about the vehicle. Since it is an EV. My driver didn't know or at least she act like she didn't have the time. I purchase another vehicle from Carvana before. A entirely different experience. Last vehicle, I was happy. The driver was happy. She even asked me to take a spin and see how I liked it. Not this go around. Love my new ride, but it's been a learning experience.

Never have I ever had a more streamlined and easy way to purchase a vehicle. And the fact that Carvana lets you exchange the one you buy for another is amazing and the ease in which you can do so is downright awesome! We love our 2023 GMC Terrain!

I was reading the Carvana reviews and they are mixed reviews. Some have had good experiences and some have had bad experiences. Well, let me tell you about my experience. I encounter this customer representative by the name of Gabe. He introduced me to a whole new world of Carvana that I had no idea existed to make a long story short, I bought a car. Was not satisfied with the reviews of the car.

Carvana is the modern equivalent of the sleazy used car salesman from the 80s. They were pushy - I received a call (obviously from an overseas call center) at about noon on Saturday. He said they just added new documents to my account and I needed to get them signed by my loan officer. He said I had eight hours or they would cancel my delivery. Do you think you can get a loan officer's signature on a Saturday afternoon with no notice? You sure can't. I got it on Monday and they rescheduled my delivery. I asked them several times what would be needed for the car delivery and they assured me everything was present in my account and nothing else was needed. Then, the morning the car was supposed to be delivered, they said I needed more documents or they would cancel the delivery.

I bought my second car from Carvana last week. I immediately had it inspected and it was in great shape, as you would expect for a 5-year-old car with less than 23,000 miles. The tires are all in good shape and there are no blemishes that weren't disclosed before I bought it. Handling the paperwork and having Carvana finance the purchase all were simple and easy. All I had to do after that was meet the driver that brought it to my apartment, show him my insurance card and driver's license and it was mine! There's no easier way to buy a car.

I liked that the car I just purchased was brought to my home. When I got in to take a test drive. The service light was already on. Everything was fine during the ride. However I didn't like that it had an auto-stop feature. It didn't mention that feature on the website. Had I known it had this feature I would NOT have purchased this car. I had issues with this feature with my previous car. We had to take the car in for the service light. It just needed to be reset. Then the sunroof stopped opening. I paid extra to have this car shipped because it had a sunroof.

I had a great experience with the paperwork and delivery. I was given frequent updates which were reliable. I was never left wondering when I would hear from someone or what the next step was. The delivery guy was extremely helpful and courteous. He was patient while I took my car for a test drive and didn't rush me. All that said, post delivery, my car required an activation code to use the software which Carvana refused to help me obtain. The only advice given was "you are within your 7 day return period". Customer service was horrible.

Signed for the car and picked it up 05/31/25, that experience was horrible... I made the 140 mile drive the night before only to find out the vehicle doesn't even fit in the vending machine. Had an appointment for 11:30 and was completely ignored until 12:30. The girl who helped us was rude, my girlfriend noticed rust and a bunch of mud on the undercarriage but i was told "not allowed to LOOK at it until you sign." Everything was fine until 6/11/25, vehicle started running rough and check engine light came on.

I just purchased a 2024 Infinity QX60. This is my 2nd time using Carvana. Carvana's professionalism, and quick service, I will never return to a car dealership. The process takes less time than ordering food at a restaurant. I will continue to use Carvana for my vehicle needs. Thank you.

I can’t tell you enough, how happy I am with the vehicle and the overall buying and trade-in experience. It was a lot quicker and easier than working with the dealer. The delivery man was extremely professional when he dropped off my vehicle and made sure I had all my questions answered. With that being said, I’m slightly disappointed in the condition of my vehicle. It looks like whoever detailed the vehicle before it was sent out slung polishing compound on the glossy plastic pillar with the windows are and then let that polishing compound dry making it extremely hard to remove it. Also looks like there was damage done to the rear right quarter panel with a buffing tool that produced fairly deep scratches in a circular fashion. The scratches were not disclosed in the vehicle listing so I am 100% certain they were done by whoever details the vehicles. Carvana needs to check this out and figure out if retraining is necessary.

For a $67k purchase, I expect the vehicle to at least be clean. It was very dirty around all of the door and hood jams. It was a fine powder/dust, like the vehicle was driven across the desert and never properly cleaned.

I informed you in writing that my car was delivered with a lot more paint chip and scratch damage than you all had disclosed online. I informed you that my driver took photos of all of the additional paint damage, including several scratches and chips that were seen from 5’ away. You all noted that my driver’s photos would be reviewed and that I would hear back in 24-48 hours. NEVER HAPPENED! I have all this in writing!! I will NEVER purchase from Carvana again, and I will never recommend Carvana to my family or friends.

I have now purchased 2 cars through Carvana, completely issue-free. The first time I ended up taking advantage of the 7 days and was able to try 2 cars, this last time I went with the first car I found, and I love it!! Easy application and financing process, didn’t have to leave the comfort of my home, and when I came across an undisclosed issue, Carvana made an exception to cover it. Truly can’t say enough about the convenience and ease of this experience. All the drivers have been wonderful and very professional, able to answer any questions and explain the process easily.

I had to drop 600 bucks the 1st day owning it. Car dealerships would have taken care of it before I left with the car. I will not be buying any other car from Carvana. It was looks like in the inside was barely cleaned. I think there was blood on the inside of the car.

I have never had such a pleasant experience when buying a car. The prices of the cars are on point especially for the amount of miles on the cars. The process was so easy and they did everything for us. From delivering the car to ordering plates. I would 10/10 recommend to everyone. I look forward to buying from them again.

My experience was not like my first Carvana purchase. I had to return the vehicle and the 2nd vehicle I received had a key fan that was given to me that didn’t work along with a nail in the tire. I loved the vehicle but the service this time was not the same. Not interested in purchasing from them again.

I haven't even received a vehicle yet from Carvana, but they have taken my money and the process was the most frustrating car buying process I've ever had and I've bought sold 20+ vehicles in my lifetime. Unless they perform some miracle by delivery, this will be the first and last car I ever buy from them. The first car I reserved through their system and spoke with an advocate who placed a 72 hour hold on the car while I gathered the cash together to pay for it. With 24 hours still remaining, I tried to finalize the process only to find out the car was no longer available, but had to speak with an advocate again to find that out who couldn't give me any reason why it happened. My sense is that someone who worked for Carvana wanted the car for themselves and thus bought it out from under me. Good bye car #1.

This entire process felt like disorganized chaos. The only simple part was picking up my vehicle. We purchased a vehicle Tuesday night. I sent up financing at a local bank the next morning. I made an appt for Friday to go into the bank to sign off on the loan and receive the check. Made my appt for Sunday night to pick up my new vehicle and trade in my old one. Carvana set a 12pm deadline for the loan verification on Friday. I chatted and called to explain I would have the documentation by 4 Friday. They would only extend the deadline to 2pm, which was not helpful. I missed that deadline and my appt for Sunday pick up was cancelled.

The Battery died 7 days after it was delivered. Can’t even return the car because it happens the day after the return policy ended. So wouldn’t buy a car from here again because of that problem. They won’t even do anything about it. Give them a 3 out of 5 stars, the delivery driver was nice.

We were on the hunt for a first car for my daughter and Carvana was recommended by a friend. The website was a bit difficult to navigate as far as searching went, but once we decided on a car and started the purchase process, it could not have been easier. Prices were about 25% lower than any local lots, and pickup was easy. We're so happy with her vehicle and may never go to a dealer for a used car again.

Welp, I picked a wonderful Jeep Renegade! I had to wait and wait and wait, for my Jeep to finally become mine. I had to pay a small price to get it to my state, to find out an O2 sensor was not working and it made the engine light come on. Still to this day not sure as to how they didn’t notice that before delivering it to another state?? Anyway, Carvana took great care of it and now I’m officially a Jeep owner!! Little things to know. You should keep tabs on your purchase, cause I had to call Carvana a couple times to get updates and not just a text saying it’s a delay on your purchase. Please be sure to ask questions, even if you think it’s dumb. I’m not a mechanic, but do your research on what Carvana tells you.

Online shopping and buying a car is an immensely pleasurable experience compared to “let me just go and talk to my manager”. BUT I didn't look at the front of my car and missed that it has no license plate at all and when I called in to get it addressed the customer service experience left a lot to be desired.

The process of picking out and scheduling delivery of the vehicle was incredibly easy. The driver was very nice and explained the process and answered all the questions I had. After driving the new vehicle for a few days, I experienced shaking when braking or hitting highway speeds. Took car to shop and it was determined the front rotors and brakes were past their life and needed replaced. The warranty did not cover this since it was considered normal maintenance. This is something that should have been addressed in the 150 point inspection and should have been replaced prior to sell. Very disappointed with how Carvana decided to handle that situation.

I had to return one car and picked another. It's not that there was anything wrong with the car, it just wasn't what I expected. They made it seamless to change all the paperwork and pick the car up. When they picked the car up, they delivered the other one. No hassles, a true 7 Day trial and no hassle return policy. They have a wide selection in the beginning process, it's not a difficult task.

I asked the question if the oil and filters had been changed, the Carvana person guarantee that everything was taken care of. I drove the vehicle home. The air filter was very dirty and not serviceable. The cabin filter was very dirty. Doesn’t look like it has been ever changed out since the vehicle was new. The engine oil was 2 quarts low. I don’t believe Carvana did their part on my vehicle plus it semi clean not up standards. This was my 3rd car from Carvana.

I did not like my experience with Carvana whatsoever. They gave me a car with many issues before I bought the. I was told that car had went through a vigorous vehicle check, only time find out on my 7th day I found out my suspension was bad. They're lying about the status of the vehicles. I went to Pep Boys and pull out a laundry list of problems. Struts, breaks, front tires, steering, rotors, and suspension. Pep Boys store reps are so familiar with Caravana that it's embarrassing. It's only been over a week and they will not fix my shocks and struts but yet I have 100-day warranty. Forget about trying rent out a vehicle. You have to come out your pocket for that as well. All I have to say be careful if you're trying to purchase Carvana. They're just honest with their cars. They will lie to your face!

I love my Chevy Cruz. It was the easiest purchase I’ve ever had to do in my life. Can’t say enough about Carvana. Everybody there was very helpful, energetic, easy to get along with. Easy to find out information. So very nice and would absolutely refer a friend. Thank you very much. Have a great day.

This is the second car I've gotten from Carvana, and the process (and price!) is fantastic! I wish they detailed the vehicles before you pick them up, but they were both decently clean. I took the new one off road almost immediately, so that part isn't super relevant! All in all, I'd definitely recommend Carvana to anyone looking to purchase a vehicle with hassle!

The buying process was easy but I wish I was told upfront about a lot of things before receiving my vehicle. Like they won’t cover anything you miss in the initial inspection of the vehicle after they leave. And that their agents don’t know the right answer to common questions, I got told 3 different things by 3 different people.

When the car arrived, the Carvana employee was kind, fast and efficient. I would have returned this car if it had not been exactly what I was looking for. When the car arrived and we took it for a test drive, it was covered in awful cherry-scented air fresheners. After having the car for a few days and removing those air fresheners, we noticed a strong underlying cigarette smoke odor. I reached out to Carvana and they said that everyone’s sensitivity to smell is different so the only thing they could do was offer me a $100 check that should arrive in about a month.

My experience with Carvana was generally positive. Delivery and pickup were as scheduled, and the service person was knowledgeable and answered my questions. The cabin air filter was filthy. The level of coolant and the windshield fluid was low. There is a tiny leak on the water pump. The car drives very well, all systems work as far as I was able to test.

I am submitting this formal complaint regarding Carvana, who sold me a vehicle with undisclosed damage and is now refusing to take responsibility or provide a proper resolution. Issues identified at delivery: undisclosed dent on the front bumper, molded door sill with visible water damage, coffee spill in the center console, spray-painted panels using truck bed liner, attempting to conceal damage (major CRACK).

Beware of Carvana. Don't think that you are getting a car that has been serviced in any way. I would never buy another vehicle from Carvana. They don't check the cars at all. Do not do business with this company. Better to go to a dealer where at least you have a place to go to talk with someone other than their third party service. I took the car in with transmission and brake issues. The tech said "It is just the way the car drives" when the car is surging and the brakes are sticking. Then I look in the engine and no service was done before they delivered the car. None! ****Too risky to do business with this car company.**** They give new meaning to bad, used car salesmanship!!!! Sure it's an easy process.... to rip you off with a car that is damaged or in disrepair. They just try to push as many cars out as possible as fast as possible. **I will get out from this car as soon as possible!! It is trash!

The process was easy and this is my 3rd vehicle with Carvana. Honda civic, corvette, and ram 1500. All low mileage and in excellent shape. I exchanged one for another I liked more and still the process was flawless. AAA service and convenience. All questions answered to my satisfaction. My next one I'd like to get at the vending machine, but delivery is so easy.

I put in automobile info and received an offer of $400. I am stunned and insulted. According to Kelly Blue Book, this car is worth at least $6,000. Carvana asked the question if the car has been modified, but does not allow you to explain. This car has been converted to handicap accessible which cost many thousands of dollars, adding about $3,000 to $4,000 value on a used car. That makes this car worth $9,000 to $10,000. This way of doing business is taking full advantage of people that are needing to sell quickly. I get it. . . it is up to the seller to accept the offer or not. But I have to say that their commercials are VERY misleading. Carvana will never get my business if they have the last running car on earth.

Don't let them fool you about the 7-day guarantee return. I bought a car and financed through Bridgestone. I refinanced on my third day of having the car. On the 6 day after finding out that the car had things wrong with it that wasn't stated I wanted to return. I asked their computer (Sebastian) since I refinanced can I return the vehicle, and it said doesn't matter if you refinance or not that the 7-day return stands. Well, a long story short, they honored it. At first I was getting a different car until I called and asked about them returning the check to my credit union. After about an hour on the phone they said that since it was refinanced that the return was void and I had to keep the car. Total BS. I'm still waiting on my paperwork for the car so I can do business with Carmax.

Was delivered on the day I asked. The car was clean and the delivery driver was very nice. The car was clean and just as described. I will probably never go to a car lot again to buy another vehicle. The process was very easy. There were many cars to choose from but I have wanted an Impala for years and now I have the one I wanted.

My experience using Carvana was overall positive. I reserved my vehicle before pictures were available, and was able to purchase it about a week later. The vehicle was on the other side of the country, so shipping took another 1-1/2 weeks. My trade-in was seamless, as well. The only issue I had was my pick-up date/time were delayed at the last minute (i.e. with no advance notice) because the vehicle had not yet arrived at my local Carvana location. I then picked-up the vehicle two days later. Stuff happens, and I understand these types of glitches can happen, so since everything else went so well, it wouldn't be fair to reduce the rating to four stars. The delivery experience with the Carvana vending machine was a fun way to receive my new-to-me car. I now have a beautiful Porsche 718 Boxster S in great condition and with a 100-day warranty, so I am a very happy Carvana customer.

I have a great experience until I realized that I am unable to set the seat position buttons, which was advertised available. The car tells me this can't be completed with "key 3". I requested this be fix and was told the only option was to return the whole car! Very disappointed they are not filling to have this fixed despite being advertised.

The process to pick and order my new car was extremely easy and stress free. I'm very happy with it and appreciate how Carvana has simplified such a big purchase. At all times I felt sure that if I had any questions they could easily be answered. My car was delivered just 3 days after I ordered it and I couldn't be more pleased with the entire purchase.

People who prepped the vehicle missed the burnt out headlamp bulb on driver's side. Also, no confirmation on when was the last time engine and cabin air filter were changed. Oil was confirmed. AM radio has very poor reception. Rural area people like me frequently listen to AM. Wind noise from front sounds like a box of rocks. Does run and drive fine. Check engine emissions light came on second day. Maybe because of gas quality.

Incredibly easy to purchase a car however nearly impossible to speak to someone if you have questions or issues after the fact. It’s an endless loop and don’t call the 800 number, you won’t get anywhere. It’s much easier to Google to find the answer than expect to get any help from support

This is our third vehicle purchase with Carvana. We appreciate not having to haggle or spend all day at the dealership. I had two issues with this purchase. First, there was an issue signing the trade-in paperwork digitally. After reaching out via the chat, and being told someone would reach out, nobody did so I had to reach out again the day before I was scheduled to get my new car. I was told a ticket was entered but it could take 24-48 hours to resolve and if not resolved before my scheduled delivery, I might have to reschedule my delivery. Thankfully, it was resolved in time. The second issue was the cleanliness of the car. I was very disappointed that the car was not detailed before delivery. The cupholders and storage bins were dirty. The glass needed to be cleaned. The seats had not been cleaned. I don't believe a new car owner deserves to receive a thoroughly clean car.

I thought your service was remarkable and your employees were very helpful. One problem for me was my age and lack of computer skills. When I finally was able to speak to a human, they were wonderful, but there is no link to get human help. I would have really appreciated that. Other than that, I enjoyed the process and so far, the car is superb.

My experience was overall good. I had two calls with someone named Jose, who was incredibly helpful. He made me feel secure in my purchase and went above and beyond to make sure everything went smoothly. Picking up in person was fast and smooth.

I purchased a 2012 Cadillac SRX with very low miles and thought I was picking up a reliable vehicle. It had passed Carvana's 150 point inspection but when I had the car diagnosed, it seems error codes were cleared from it. A month a half later, the slip differential went on the car. I was still within my 4,000 miles and 100 days for the warranty. I opted to have my family mechanic look at the car and he was able to work with Silverrock to get the slip replaced, but the error light still stayed on. While trying to further diagnose and figure out what was wrong, my mechanic noticed that there was water under the rug on the passenger and driver side which houses electrical modules.

Very disappointed that the time could not be taken to simply detail and wash the car. I cannot just skip areas of my trade, why would I expect that when purchasing an expensive vehicle? I’d appreciate being contacted to set up a free detailing and wash. Thank you for your time.

So far I am loving this vehicle, it was just what I was hoping for. I am very pleased with the entire experience. The vehicle arrived to my house and was so shiny and clean, great tires and fresh windshield. Some minor issues but to be expected on an 11-year-old car. Seems well taken care of.

Delivery rep was friendly and appointment was over quickly. My problem was the inside of the vehicle was atrocious. There were spill stains on floor in back seat that easily could have been cleaned. Overall appearance of truck was up to standard but the purchase process went well. Just more attention is needed to cleanliness of vehicles prior to delivery.

I have just bought a car 8 days ago and then finally they email and say they can’t get the tag or the registration because it has a stop on that it needs nc emission. So now it’s my job to do the emission for them. Never had got a new car and had to do the paperwork for it. It was always the dealer job.

The process was transparent, easy, and fast. It was very seamless and when we went to pick up the vehicle, we were out in 15 minutes. Great experience. The people at Carvana know what they are doing and are very helpful. I will certainly purchase from them again. I would highly recommend them to anyone wanting to purchase a vehicle with no hassle.

Carvana help me get into my dream car. It definitely was an easy process. They was very fast and professional when it comes to service. So far the car Is amazing. And I’m loving it (Mc’D’s). I had purchased a 2018 Honda Accord. I am very satisfied with my new ride.

Trying to buy a car with my own financing and not Carvana financing. Carvana blocked me every step of the way and I lost one car and was about to lose a second one UNTIL I finally gave in and took the Carvana financing and everything went through just fine...EXCEPT the Carvana financing was much more expensive at a much higher interest rate!!! ** with the bait and switch? Spent SOOOO much time on the phone trying to make things but Carvana won out in the end!

My experience with Carvana is horrible. This place is an absolute joke. They sold me a 2012 Buick Lacrosse hybrid without informing me first of all that the car was a hybrid. In the past month I have spent over $3000 on hybrid parts for this car and they told me they couldn't help me and they tried to make me put $10000 down on another vehicle and my car on a trade. They refused to help me whatsoever. I would never recommend anyone to buy a vehicle from carvana. They are dishonest liars that sucker you in to buying cars and don't give you a actual description of what you are buying.

I sold my 2015 Mercedes to Carvana on June 3rd, 2025. 6 days later, I'm still waiting to get paid for it, despite completing the Plaid interface for an ACH deposit. "Customer advocates" tell me the zip is wrong on my account, despite showing correctly on my sales agreement and POA. Spoke with 2, neither of whom offered to correct the zip or tell me how to. Haven't gotten any "we can't pay you cause zip is wrong" messages from Carvana. I have to wonder if they would have ever paid me if I hadn't pursued it. The staff when I dropped car off June 3rd were borderline surly, appeared irked to be working past 5. Very much not the experience I expected.

I want to begin by expressing my appreciation for the pre-delivery experience. The process of finding a vehicle at a competitive price and arranging payments was seamless and user-friendly. However, I must share my disappointment with the condition of the vehicle upon delivery. The listing indicated three minor blemishes, but upon inspection, I found several more significant issues. These included multiple scratches worse than reported, a paint chip on the rear fender, and three wheels with substantial curb rash. Additionally, the vehicle was covered in water spots, and it did not appear to have been properly detailed, it lacked any signs of buffing or waxing one would typically expect from a dealership.

Great experience. All of the customer service personnel were very professional, friendly and helpful. I really recommend Carvana to anyone looking for a used vehicle. I found Carvana to be less expensive than Carmax, AutoNation or dealers. With the 7-day buyback program, you really can't go wrong. Also, the Carvana Care program is less expensive than other programs like Endurance and Car Shield.

We were a bit nervous about not seeing and driving our chosen car before buying, but we are very pleased with the vehicle and the whole process. Possibly the easiest transaction for a vehicle we've ever had. No stress, no pressure, no hassle. Just the way we like it. The car is beautiful and runs great. We are very pleased.

The Carvana business will continue to grow because of how easy it is to use. Picking up the car was super easy. The trade-in was very easy. The best part though may have been the detailed pictures of the car. Negatives were (1) The electric pump for filling up tires broke after 5 minutes of use; and (2) The staff, although extremely nice, weren't very knowledgeable about operating a Tesla.

Started off pretty ok until 5 mins before the car was supposed to be delivered I was rescheduled because something was wrong with the vehicle but I wasn't told what. Vehicle is finally delivered. She drops it in the way of another car so I get in to move it and by the time I started inspecting the car I noticed a crack in the windshield but the driver was already in the truck leaving. Looked online and found out of it didn't notify the driver at delivery is my bill to fix now. Well it would have been nice if she didn't drop the vehicle in the way of other cars and stick around to let me finish inspecting the car. Next day I get into the car again and it smells like mildew! My guess is the detailing job was horrible as I noticed it was dirt from dirty hands all over the driver side panel and they must have shampooed the car and didn't let anything dry.

The process from beginning to end, was smooth, simple, direct, and quick. It was my first purchase but it will not be my last. Quality automobiles, friendly staff, and customer service was pleasant and accommodating. I am satisfied with every part of the Carvana experience so far. From searching for my car, to the financing procedure, to picking it up, the process was flawless.

Searching and shopping for the particular make and models is easy. And there are seemingly a plethora of options to choose from. An area I think could use some improvement: I bought a car that was in PA as a PA resident. When the vehicle arrived, it did not have a valid PA inspection. While I know these cars can be purchased across the country, I think offering the necessary safety inspections for in-state purchases would go a long way. Otherwise, within the 7 days it is a must that you get your vehicle to a qualified dealership to provide a pre-purchase inspection and ensure there are no surprises. All in all, it was a good shopping experience and I enjoyed not leaving my house to shop or take delivery of the vehicle.

The vehicle seems to be mechanically sound but I have some concerns that I feel were not adequately addressed. All four tires show severe wear, close or at wear bars, and uneven wear on front tires, with vibration at speed and steering pulling to one side. It was checked out and repairs were declined. It also smells strongly of cigarette smoke. For a premium price I would expect a car showing less wear and use. Should have returned it, but here we are...

The whole process was pretty seamless! I was shocked with how simple purchasing a car can be. Shout out to the delivery driver Chris! He was very helpful and personable! He did a great job in making the whole process enjoyable. I have recommended Carvana to friends, family, and coworkers. 10/10 recommend!

This was my first time purchasing a vehicle. The process was simple and quick. At the Carvana location, I was helped quickly by Vicente. He made the process easy and was able to answer all of my questions, as well as providing helpful tips for taking care of my new car. I will definitely be returning in the future.

Very happy with the car and the process for the most part went well. The only complaint I would have is the driver was new and he was a little confused at a couple of points. The car was just as described. The car's few flaws were noted in the description.

Everything seemed to be going smoothly. We finalized the purchase, paid for the car, and received confirmation both by phone and email that the purchase was finalized. Suddenly, we received an email saying we hadn’t paid. I verified with my bank that the money had, in fact, been taken from my account by Carvana. We then spent a day and a half being told weird conflicting stories about how we either hadn’t paid, our payment had been rejected for undisclosed reasons, or we were receiving a refund…which would take 3 WEEKS…with no reason or explanation given. We were trying to decide if we needed to file a fraud report or call a lawyer or if our money had been stolen by scammers. For a day and a half a manager was too busy to call us. We finally spoke to a lower level manager who confirmed we were being “refunded”…still stating that it would take 3 weeks.

The 1st vehicle was the 2014 VW Touareg bought around may 15. Issues with engine light and drivability. Had to take to VW dealer 2 hrs from me. Turned out there were too many issues so I chose to return car and exchanged for 2018 Jeep Grand Cherokee. It was delivered and driver said there was issue with A/C. In the meantime the diagnostic on the Touareg was $419 and silver rock would not cover because the contract was cancelled. I paid for that. Then I took the Jeep to a Jeep dealer only 30 minutes from me and they said they don’t deal with silver rock and spent 659 dollars tor A/C repair. I and out over $1000 and and waiting on a response regarding the $419 I spent on the VW. Please have someone contact me.

A 40k plus Lexus has been delivered with excessive animal hair in all nooks and corners. Initial detailing for $100 did not do much, pictures are after detailing. Was quoted another $500-1000 to get all the hair out. Carvana says they can’t do anything about it as it’s “preowned” and wanted to set expectations of the car. Nothing like this ever would happen at a Lexus Dealership. Carvana offered $100 as compensation pending approval after 15-17 business days and 10 more business days for arrival of the cheque. They have great cars but buyers beware.

Extremely unprofessional! DO NOT DEAL WITH THIS COMPANY. After I had cancelled my insurance and got insurance on the vehicle we had agreed to purchase, delivery already scheduled, they stated that it wasn’t a good deal for their company so they reneged on our agreement. Couldn’t believe it but I guess this is how they do business.

Hardest part of the whole process was picking a car. It was very easy and straightforward. No 3 hour sitting in a salesman's office stuff. Delivered as promised and right on time by very friendly young gentleman. Highly recommend this company! Got a great deal, low down and a late model as well with only 41k on it! Great Looking Chevy Malibu!

My experience was fine. I was a bit disappointed that the gentleman who introduced me to my Edge would have known a little bit more. Two keys would have been very welcome, it's a bit scary to only have one key. I only wish I could use my own mechanic for the warranty work.

The quality of their inspection of the vehicle was disappointing. I found a full rodent nest in the AC/filter that caused the smell of urine. I had to take the vehicle into a shop within a week of purchase. I also replaced the cabin air filter which is shown in the picture below.

Charged me $890 for delivery and it was over a week late. Rental cars in our area are $400+. They gave me $100 after 1+ hour in the phone. Check engine light went off they said but will not tell me why the light was on.

I sold my car to Carvana. That process was an easy one. I got a quote, scheduled an appointment and someone was there to complete the transaction within a few days. Payment was processed quickly. The only complaint I have is with the customer care after my car was sold. I gathered all my personal belongings from the car and placed them in a bag. I then wiped down the interior and seats bc my dogs and I had been to the beach a couple days prior. In all the excitement, I left that bag in the car. The associate that "checked" my car didn't mention the bag being in there. He parked the car a couple houses down from mine bc they couldn't pick up the car until the next day. At that point I hadn't noticed that I left the bag in the car. I only noticed once the car had been picked up. They have a strict 24hr policy within which they must be notified about items left in the car.

NEVER purchase a car from these scammers. The delivery drivers are fantastic and customer service is good too. But the product is FAR below the quality that Carmax offers - who actually look over carefully and truly test drive each vehicle. That was not done with the first THREE CARS they delivered me. The first Acura had been in an unreported major accident and had major work done. In fact the front bumper didn't even match up with the fender on either side and was a full centimeter off. A blind person could have seen that. It had two bad struts and three bad shocks and the steering wheel shook badly above 75 mph.

From start to finish the entire process was easy. Choosing the car and filling out the application was done within minutes. Delivery was great. The communication throughout the process was my favorite part. Jason called before he came and let me know the time he would be there. Once he was there I signed a paper, he dropped the car and away we went.

Do not pay for shipping! Even though they claim delivery in 1-3 days depending on location. They will find excuses to push out delivery. My delivery was rescheduled 3Xs as a result of Carvana internal system issues. The latest delay was calling for an additional 20 day delay beyond the latest delay. They are currently refusing to refund the nearly $1300 shipping fee and terminate the deal despite not shipping or delivering the car. I am currently disputing the payment with my credit card company to recoup the fee after their 'customer advocate' refused to escalate the service issue to a supervisor or manager for review. This level of deception and what is essentially strong armed robbery, makes the stereotypical used car dealer look pillars of integrity. I would be terrified to know what filing a damage or warranty claim would be like if this is how they handle the initial delivery.

Prior to purchasing a car from Carvana, go to a reputable dealership or mechanic and have a thorough inspection/evaluation of the vehicle. You have 7 days to return the vehicle if need be. I purchased a vehicle in October 2024, and I have already put in well over $2,000 into it. I purchased it because of the low miles and easy process but for the experience I’ve had thus far, I would never buy a car here again. The “easy” process is “easy” for a reason. The headaches start after they have your money.

I love the carvana experience, in fact this is the second car I've bought through Carvana. This second time though has not been as pleasurable of an experience as I hoped. We got the car and as we were looking over it it was completely repainted (or so they say.) It looked like my toddler could've painted it better. There is paint all over the bumper, overspray on the windshield wipers, clear coat oversprayed on the headlights, paint all over the lock buttons on the door handles, and a chip out of the passenger doorhandle (which was shown in the pictures on the app but if youre repainting the whole vehicle why didn't you repaint the whole vehicle?). The tires passed MD state inspection but just barely. I'm going to have to replace the tires a lot sooner than I would have liked to. Not even 5 minutes off the lot the tire pressure sensor started flashing saying I had a flat tire when I did not.

The attendant was 15-20 minutes late to my appointment. I was waiting for a long time in an empty lobby. Maybe 45 minutes. Then when she inspected my trade in she stalled it and revved the engine many times. Then when I got the new car it had a huge dent and paint scraped off the door and fender and side mirror. It definitely ruined what was supposed to be a great experience. Now I’m waiting for the warranty company to approve the repairs before I take it back to the repair shop. I shouldn’t have to go through all this when buying an expensive car. Then yesterday the motor splash guard fell down while on the freeway and scraped all the way to work and home. Thankfully the shop I went to fixed it and replaced the screws for free. Definitely too much to go through.

Ordered a 2017 Fiesta. It was delivered without window molding. I was told by delivery driver it was covered under 100 day warranty. He was lying unnecessarily. I would have never accepted delivery if I had known it was deceptive and unnecessary and abhorrent. This is my second purchase. It will not be a 3rd. Yes something that little counts.

The online shopping was very easy and convenient. The pictures of the truck were very accurate and clear to see. I truly appreciated even the pictures showing minor scratches. The drop-off was amazing. The young ladies were very pleasant. They answered all of my questions. I was allowed to inspect the car and I was allowed to take a test drive. This was the best experience I have had shopping for a vehicle.

The buying experience and delivery of the vehicle was wonderful. The truck looked and drove fine when delivered. It had an open recall, so I took it to get taken care of. There was a rattling noise I heard at highway speeds the day after delivery. That was a loose heat shield that I had removed. On day 8, the check engine light came on. The truck is back at the shop for the second time in 8 days and I'm being charged for a second diagnostic fee at 100.00 per trip. They also advised me, despite being listed with a "clean Carfax" report showing no accidents, that the vehicle has been wrecked and the front bumper and fog lights are not original. Not happy!

I am sold on Carvana. Audrey and Antone could not have been nicer. I applied for financing, got approved, picked out a car, and picked a date and time to pick it up. When I arrived I was greeted warmly, I took the car for a quick test drive, signed a few papers and drove home. In all my years of buying cars, this was the easiest. I don’t believe I will ever buy from anyone else. I have been bragging to all my friends about how much I enjoyed the entire process. I may have stayed a bit longer at the pickup location only because Audrey and Antone were so great. They took time to go over the car with me. I had a few questions, they took time to make sure I was happy and understood the process. Make sure you keep them. They are great ambassadors for your company.

This was the easiest car buying experience I have ever had. The website was super easy. The hardest thing I had to do was pick a color of my new truck. The person I had that dropped my truck off was super nice and very informative. I will be a repeat customer.

This was the most easy and seamless streamlined car buying experience I've ever had, no haggling with car salesmen, no back and forth with finance about rates, approval. I just found the car I've always wanted, did a 5 minute finance approval and picked my new car up at a time that was convenient for me. A few easy signatures on pick up and out the door. Whole thing beginning to end took maybe an hour. Highly recommend!

The car sold to me was in an unreported accident. Underneath the headlight, the bumper is punched out into a v shape. Going under the car, the bumper was ripped off at one point. Unmatched paint was applied to try to cover up the damage. The safety mirror is broken. Two days of missed work and still no one has come to pick it up. I will never use this company again.

We just had a baby and really needed a convenient car buying experience to upgrade our family car to a SUV. Selling my car was a near perfect experience, I’d absolutely do that again. Buying is where I’m hesitant. When you get the car you’re told you can make 3 cosmetic claims, but they don’t tell you they will deny it if it’s not a dramatic issue like a hole in the seat. Scuffed paint, paint bubbling up from a poor repair are not acceptable. The car also has a mechanical issue that I am still waiting to see if they will cover. I decided to keep the car, I hope it’s not a mistake.

This is our 3rd purchase with Carvana, probably our last. I was shocked at the half ** job done preparing this vehicle for us. The first 2 were newer and had less miles, but after 8 hours of my own elbow grease and detailing, I was able to get it looking decent. The photos supplied were way too far away and lacked the detail of the damage and left out several significant dents. I listed things below that I experienced. Finding a live .22lr round under the passenger seat was my favorite. Despite all of this we decided to keep this vehicle and fix most of these ourselves. Whoever is in charge of detailing/preparing your vehicles need to step up their game. 2016 Jeep issues:

Hey, love the car and appreciate the sale... Couple of things though. 1. Your agent tried to force me to commit perjury by signing a blank change of address form. This is a big issue, and I'll be raising it with the appropriate state officials. 2. When I picked up the car, the tank was completely empty. Not a huge deal, but it sets a really poor tone for the interaction. 3. The two back tires on the car are old and dry rotted. They'll pass inspection, but if I'm spending 17 thousand dollars on a car, you can cover reasonable tires. Your staff at the Norfolk pickup center were super great and friendly, even though I was a massive pain in the ass. I will likely not use your services for my next vehicle because of the above issues.

I was a little hesitant at first to "order" a car online. Carvana made me feel at ease with the process with the 7 day return policy so I proceeded. I am so happy with the 2013 Genesis I found on Carvana! After buying this car without the pressure of a sales lot, finance manager etc I will never go back to the old way of getting a car. I was so happy with the experience. They made getting my financing (at a competitive rate) so easy and quick. Way to go Carvana and I am letting my friends and family know it's so worth it!

I was hesitant having never used Carvana but happy to report that I was extremely pleased with the smooth and seamless transaction that took place. As well, I was really impressed by the quality of the product, i.e. vehicle. It was a very favorable experience and I highly recommend them.

My first experience with buying a car online with Carvana has been great. I purchased a 2015 Lexus IS250 and it was the easiest process of anything I have ever bought in my life (especially for such a big purchase). I received it on time, it was as described on the website, and very well cleaned/detailed inside and out. Carvana is definitely the new way of buying a car online. 10/10.

This is the third car I purchase from Carvana. I usually have a good experience with Carvana; however, I am disappointed with the service received at the Carvana Kiosk @ 2201 Westwood Ave, Richmond, VA 23230. The car fluids were almost empty. When I informed the sales person, he said "it passed inspections." I was offered a gift card, which would be mailed; however, Silver Rock confirmed that is not their standard procedure and do not mail gift cards.

I’m so happy I decided to take the leap and buy from Carvana! This was easily the most seamless car buying experience I’ve ever had. I've bought five cars before, always brand new from dealerships, and every single time it was a stressful experience. Hours of negotiating, questioning random fees, and feeling drained by the whole process made it feel more like a chore than an exciting milestone.

Greetings. The vehicle is great. My two issues are the vehicle did not get service before purchase. It is saying that I needed to get an oil change and showing that it's at one percent oil in the vehicle. Upon delivery they was unable to accommodate my delivery request despite being paid for a hour from the delivery time. I was asked to pick up my vehicle because it is too large to be delivered to my home. They did not have a truck to accommodate it. I live 35 minutes away from the Carvana hub, so it was definitely a bit of an inconvenience. Otherwise, everything else was smooth.

Happy with the car and the price but there are a few things that did not go well:

I was surprised that the Carvana representative drove the new vehicle to my home. I was expecting a delivery on a flatbed. Not only because when I purchased the car, the odometer read a specific amount, but also because he drove my trade-in back to the dealer even though I told him the power steering was intermittently on and off. Yes, the car was “drivable,” but I did advise against it for his safety. The car was also delivered with a chip in the windshield that was not reported in the inspection. It took multiple communication attempts to get answers and eventually, the woman I talked to was able to help.

You all did a great job with me purchasing my car! Everything went well and smoothly. From the initial start of purchase to the delivery of the vehicle. Thank you again. Paul J. P.S. THE BOSS checking the new ride. He loves to ride in the back seat, being chauffeur around.

Carvana did not disclose all cosmetic issues with the vehicle. After paying to have the vehicle shipped, I discovered the damage and reported within 24 hours. Carvana was unwilling to fix the damage or reimburse. How can customers make informed decisions without all of the facts disclosed? The original pictures showed minor scratches, but zero paint chips which would have clearly been visible during inspection. Additionally the customer service chat team disconnected on me multiple times and did not comprehend or read the history. This has been a terrible experience. Much different than the experience I had 3 years ago.

The service and purchase was so smooth from start to finish. The description of the car, plus car history was to the point. I loved the service and would consider again for future purchase. The representatives were quick to answer any questions I had regarding the vehicle as well as the loan. I am very pleased and love my car!

Purchase date: 5/21/2025. Delivery date 1: May 1 rescheduled. Delivery date 2: May 5, rescheduled. Delivery date 3: May 7 rescheduled. Delivery date 4: May 12 No Call/No Show. Delivery date 5: May 16 No Call/No Show. Delivery date 6: Delivery/Miracle. NO LEATHER SEATS AS ADVERTISED. No Front Plate - Required in my state. Now I get to go to the DMV then upload the proof of purchase of new plates - Everyone loves the DMV. Will never use again. Will speak at length with all individuals that inquire about my vehicle about my terrible experience with this company.

My experience was only based on receiving three unqualified trucks that all had mechanical issues which all required major repairs. Finally, I was able to get a fourth truck and upon retrieving the vehicle at the Fort Worth location, the truck was completely filthy inside and out no detailed cleaning was even taken into consideration. I do not have problems with the customer service. They did their best to I hear to my concerns. But the vehicles that I purchased should have never had been released for purchasing until a thorough inspection of each vehicle was done properly, so no customer would be impacted on a negative scenario as I did.

At fist look the vehicle was as described but as I looked closer there were a lot of imperfections that should have been addressed, or at a minimum, noted in the pictures online. I have included them here. Most of them I am ok with but to try get the other ones addressed has not been a good experience at all. I feel I am getting the run around from Carvana customer service as well as SilverRock. I will most likely not purchase from Carvana again if this is not resolved to my expectation... and I am not really expecting much to be honest.

I had an excellent experience with Carvana leading up to the sale. The team was responsive, helpful, and made the process of purchasing a vehicle incredibly easy and convenient. From start to finish, everything moved quickly and smoothly, and I truly appreciated the customer service during that phase. However, the only disappointing part came after delivery. The car arrived with scratches that were not disclosed in the listing—particularly on the spoiler, which appeared to be from shipping. When I reached out to have this addressed, I was referred to the SilverRock warranty service. Unfortunately, they denied the claim, citing it as "normal wear and tear for a used vehicle."

I purchased this car just one month ago, and I’m extremely disappointed with the condition it was sold in. The brakes are bad, the tires are worn, the maintenance light is already on, and several fluids are below 50%. I was unable to do the 7-day check because I purchased on a Saturday and work during the week, so it wasn’t an option to drop it off and pay $200 for a service check. This level of neglect is unacceptable, especially for a recent purchase. I expected much better.

When I purchased the vehicle, I could have chosen to receive it the next day, but I was not available so I scheduled it for 2 days later. On the morning of the delivery, they sent an email that I was going to be delayed by 3 days! I called and asked if I could just pick it up since it was less than an hour away. They said no and the soonest I could get it was 2 days later. After debated with the c/s rep at Carvana, it wasn't worth my time to drive there and pick it up so I had it delivered the 3 days later time.

During this process, I ended up exchanging the first vehicle I bought for a different vehicle. There were cosmetic issues that were not documented online for both vehicles when I selected them. The first vehicle failed the state safety inspection. The second vehicle has an oil leak that requires repair. I took delivery of the vehicle on Wednesday, May 21. I noticed the oil leak on Friday, May 24 and it’s been sitting at a repair shop since Saturday, May 25. The repair isn’t expected to be finished until at least Friday, May 30.

I'm quite pleased with my Carvana purchase. The cars on Carvana are more expensive than the ones I could find on Facebook marketplace, but they have been vetted and the variety of options is much higher. And the cars are less expensive than new cars from the dealerships. My delivery was a touch late and the car wasn't detailed well. But, in the big picture, those were minor issues. The website worked flawlessly. And the car itself is great. I love it!

Picking the car, pick up and ease of doing the documents 5 star. Getting help for my own mistake 3 star. The ai and chat are ok but the phone people in India are awful. Luckily I got Michael on a Saturday and he fixed my problem. Using outside financing can be a little tricky. Pro tip send the check FedEx.

I purchased a tesla model 3 from Carvana. The process of buying the car was very easy, convenient and affordable. My issues came when the car came to me. The car was in made condition. My 12V battery died with in 2 days of having it, my wiper fluid did not work, the front bumper was painted very sloppy and also a different white color, the interior front had paint on it as well. The car must of had a tint on the front windshield and when the Carvana team was taking it off, they cracked the bottom of the windshield. I did not notice this car before the 7 day grace period as it was hidden in with black behind it. Carvana did nothing and said they opened up a ticket to basically deny it. Overall I would say poor experience as the car I was sold had multiple issue. There 150 point inspection is a joke. I just had my air filter replaced and it was so bad and old that the tech said it had never been replaced (my car has about 60,000 miles).

It would be nice if the people you spoke to spoke English. I could not understand them, had to repeat over and over that was very annoying almost by the car because of it. Other than that, I have no issues with the all purchase. I would buy another car from y’all. I just wish that part was war in English.

This was so much better than sitting in a dealership all day filling out documents and waiting.... Was able to do everything on my phone. The only issue we had was that the car had a faint cigarette smell, which we are working on resolving. Other than that, the experience was terrific!

Whenever I can avoid going to a dealership, I am very happy. For the most part it was pretty simple. Although I had to send documents several times. Then the lender sent a request several times (I was cc'd) and never acknowledged. Then someone from Carvana called me that my order was being cancelled because of a missing document from the lender. She spoke so fast with a strong accent that I had to ask her to slow down. That call was almost an hour.

I couldn’t be more thrilled with my 2022 Mercedes Benz CLA250 and my purchase experience with Carvana! From application to trade and delivery, the process was almost scary. It was so smooth and easy! Top-tier service from Anthony during delivery too - he arrived right on time! Trust that I’ll be singing your praises and telling everyone I know that Carvana is the ONLY way to buy a car!

I found the process very confusing. Lots of emails with the same info, but not what I needed, like if my 2 payments were received? Or docs signed. I did all that 2 and 3 times to be sure it was complete. I really got upset when, because I had a second payment, I was moved off the pickup time originally scheduled. That was such a mess, 4 more days without any transportation. I won't purchase car through your services again.

The only issue I had was you cancelling the first date and time I had scheduled to receive the car and that was not the earliest option given. The driver who delivered it though, was polite, informative and very friendly, which was great. The car so far met all expectations so we would do this again or recommend.

The entire car buying experience with Carvana from start to finish was amazing and super convenient. I was able to order a car, complete trade-in on my old car, fill out/upload requested documents to complete the sale and have new car delivered within 5 days. Every Carvana advocate that I worked with was super helpful and professional, especially the gentleman that delivered my car and picked up my trade-in vehicle. I highly recommend Carvana and would definitely use again. Also, I love my new vehicle!

I have purchased 2 vehicles now on the last 3 years from Carvana. The good: love the App and website, very easy to search vehicles. Good prices and good financing. The bad: second vehicle now that needed tires when the vehicle arrived, this last one had a engine code that I had to get into the shop to diagnose, not a huge deal but the tires issue is a ongoing disappointment.

We're generally pleased with the car purchase. However, we're disappointed with the exterior condition, as it has noticeably more chips and scratches than depicted in the photos provided. The misleading images were a letdown, though the car's performance and features otherwise meet our expectations, making it a decent buy overall.

Very happy with truck. Only thing I took it to the car wash and water pressure came through the back window, the back window doesn't lock. It just slide back and forth, the window on top of the back flat bed, truck runs great, though shifting gears is a very smooth motion. Sounds like the truck has good transmission.

The truck was supposed to come with at least 1/2 tank of gas. It was less than1/4 full. The key fob wouldn't work initially, and the salesman said to hold it up to the switch. We had our mechanic look at the truck, and he had to replace the key fob batteries. They were almost dead. I understand that these may be minor issues, but it certainly made the process less favorable. I would like to be thrilled with the experience, but as of right now, I am not.

I’ve purchased a car from you before, but this second car I purchased was a terrible experience. I set up a drop off time for 11 am to 2 pm. I didn’t get any notification or communication from the driver or your people. I called customer service around 1:30 pm, they gave me the run around and stated someone would reach out to me by 2:30 pm. The driver didn’t call me til 2:45 pm. He stated that the car will be at my address by 4:45. Why would you schedule a drop off from window 11-2, if you’re not going to drop it off 2 plus hours later. I work second shift and had to cancel my appointment because you guys don’t know how to tell time. If you guys say drop off is between 11-2 pm be there 11-2 pm not 4:45 pm. Then not only did I have to reschedule you guys didn’t have any openings til the following Monday, because you didn’t want to interfere with other customers' orders, but it was ok to be late on my order?

I had the easiest experience purchasing a car through Carvana. I will definitely be using this option again when I am ready for a new car. Simple and easy way to get a new car without leaving your home. Didn’t have to sit in a dealership for hours and could view cars on my time and pace.

This was the easiest and most less stressful purchase of a vehicle I have ever made. From viewing the cars online with no salesman, showing me every little detail and trying to convince me to buy something else, then calling their manager in and wasting five hours in a dealership. After I decided on which vehicle I wanted. I put in my application. Was approved within minutes. Had the car inspected at their authorized garage, loving the experience and my vehicle would highly recommend. I will certainly buy my next vehicle from Carvana.

I was hesitant to buy my car online without checking it out in person. But everything was good. It was delivered on time. There is no hassle. I was happy with my purchase. The customer service is great. They are very helpful. I would recommend Carvana to my family and friends.

We ordered a Hyundai Venue and when received, it was dirty, smelled overwhelmingly like cigarette and Marijuana smoke, and was several hundred miles overdue for an oil change. So we filed for an exchange. Had to wait a week with a hard limit of 400 miles to drive in an entire week. Order the new car, an hour before it was supposed to have been delivered, they cancel the delivery due to lack of staff. They said it would be another week to get the car delivered. I call customer service and had to speak to a supervisor to get that revised.

Gunner was a pleasure to deal with, never thought receiving and picking up a vehicle would be so smooth. From the phone call letting me know he was close, to the hour spent going over my new truck and him reviewing my trade in...all great! Never will deal with a dealership again for a used vehicle

The car looks so far great however the car arrived low oil (9%), low coolant in resivor and low windshield fluid. This is an easy fix, I call told to head to local auto in network with you all. I get there, they told me it's gonna to be days until they touch it. I understand protocol however, this is issue is an easy fix. Also, the driver was polite and professional.

Overall the experience as rather easy. Nice staff, fun process and the only issues I have are, the car was not very well cleaned. A lot of cleaning residue left behind and the that the front left tire seems to lose air pressure for no real reason I can discover. Otherwise the experience was fantastic and easy to use.

The financial process for customers bringing two payments type need improvement. In my case, the automated system initially only allowed either cash payment or financing with Carvana. Firstly, I had to cover the entire fund transfer from my account. After speaking with an agent about my second additional form of payment with a credit union financed check, the Carvana rep promised that the overage amount would be automatically refunded to my bank account that the initial amount was withdrawn from. After the seventh day guaranteed or return period, I had not received the refund in my account. I contacted Carvana and another representative ensured me that it would be transferred via ACH. I received a noticed the next day saying a check has been issued and will be coming in the mail within 5-10 days. Totally unacceptable and didn’t meet the what the representatives were telling me as far as when and how I would receive the refund.

I had a great experience with Carvana. I bought 2022 Genesis GV70. Everything was straightforward and fast. When calling customer service, you need to be persistent on which department you want to talk to. Overall, I am satisfied with this vehicle and will use Carvana again when needed. Thank you Carvana for getting me my vehicle. It was delivered from out of state. Hope to deal with you again.

The process was fast and easy. The young man that assisted me was friendly, polite, helpful and knowledgeable. He walked me through each step of the purchase and explained everything without making it seem like I didn't know anything. If I have to criticize anything it would be that the left turn signal does not function properly; only the rear light flashes...Partly my fault for not checking. Other than that, I am enjoying my new Escape.

Delivery was delayed 4 times. No one had the courtesy to tell me why I was rescheduled repeatedly until the 4th new delivery date. Additionally when advocates finally did start calling me the only way they gave me was the main 800 number to be able to get back to them. Of course the 800 number is no good unless you know the correct extension to reach a specific advocate. Also my texts responses do not get an acknowledgement or return texts. No hard copies received.

Absolutely the best car buying experience I’ve ever had. No standing around all day at a dealership just to be aggravated and disappointed. It literally took me 30 mins online, the car was delivered to me 3 days later. Exactly how it was advertised. Plenty of pictures and information to make a good decision. I’ll never go back to the dealership ever again! Amazed!

Very disappointed when I picked up the car to find the car only had a 50% charge when I still had a long drive home. Also the navigation system didn’t work and it’s already in the shop. When I tried to contact someone from Carvana I only get a 3rd party warranty person or an unhelpful AI. Next time I buy from a dealer.

I was looking for a late model Jeep Wrangler. Carvana gives you all the info you could ever want when deciding on a car. They give you the full Carfax, Their inspection report, pictures of every detail. No matter how small a scratch or scuff is they will tell you about it. The best part is there's no salesman. Pick up your purchase at a vending machine. It's worth it!!!

We bought two vehicles from you all in a short period of time. Both vehicles have had issues, are in the shop. It sucks because we spent a lot of money for this to be the case. Some of the issues that we're having are not covered under your insurance -- but they are the most expensive to repair.

It was as if no one at Carvana knew what anyone else was doing. I was repeatedly told to call a different department and then told by that department to call the one I had already talked to. Then, an agent assured me that my delivery date would not be changed if I traded a different car and then it was changed to two days later. To top off the experience, I (luckily) found out at the vehicle pick up that there was a problem with the liftgate and that the back up camera did not work and now I get to deal with that. I’ve bought several cars from Carvana, but I think I’m finally done.

The 2018 Subaru Crosstrek I purchased through Carvana has not disappointed me yet. I have completed my seven day test drive and am very happy with my purchase. The online shopping, the purchase process, financing, and delivery was the easiest car purchase I have ever made. And I've bought a lot of cars. I did not miss the salesman/showroom slog. I was a little hesitant about purchasing sight unseen/never behind the wheel but the seven day test drive helped cement my confidence in the purchase. And another big perk was I didn't have to go to Houston to pick up the car - Jordan delivered the car, explained the paperwork I received, and reiterated the "if you're not happy, let us know". Honestly, happy all the way around.

I have been so impressed with Carvana and everything. They said they would do and did do. Outstanding individuals and great customer service. You pay a little more for things but then again you pay for what you get and I’m very impressed with Carvana and will buy the next car from them as well. My son needs to buy a new one for college pretty soon. Guess where I’ll be going to buy that from.

I bought 2018 Dodge Caravan with only 13,000 miles on it. It apparently had sat unused for long time. Critters nested in the engine compartment lot of debris. My mechanic took apart upper and lower intake manifold and it was full of critter debris and critters had chewed on a wiring harness and it had to be repaired. $300 charge. Cabin filter needed to be replaced as critter packed that area with debris also. So Carvana saying they do a 150 point inspection is a lie. They supposedly did oil change. Not sure this is true. Why would they not have cleaned the engine. Critter debris was visible and it should have told them to clean out intake manifold. Go to a reputable dealer to buy your car. Carvana will not reimburse me the $300. I paid $21,000 for it. I asked for CEO address and they said there is none. I got Carvana Corp Headquarters address off internet.

I just purchased a $27K BMW 7 Series from Carvana, and the experience has been a complete letdown. The online listing mentioned a few minor scratches, which I was totally fine with — it's a used car, I expected that. What I didn’t expect was a completely botched paint job on the door handle that looked like it was spray painted with a can from Rona. The color didn’t match at all, and there was overspray on the rubber door seal, rear door, and even inside the car on the trim. This wasn’t some small flaw — it was sloppy and completely unprofessional.

I was pre-approved quickly and accurately. I found a car in my price range that met my needs within days of starting my search. Was approved for my purchase and everything was clear cut. The down payment was clearly stated. Once I paid the down payment and got my car, everything was set and done. The car looked great when I got it and drives perfectly. I’m super happy with my purchase.

I had purchased my Mercedes from Carvana a few years ago and it was also a great experience. Trading in the car and purchasing my 2022 Acura TLX was also a fantastic experience. Setting up the terms of the financing allowed me to pick my down payment amount and adjust things for a great monthly payment. The car was delivered on time and in great condition and I'm loving it.

I had been looking for a vehicle periodically and had checked Carvana a few times. When I was prequalified to purchase a vehicle with no money down and financed, it was as if it was meant to be. After considering several options I decided to get the new SUV. From start to finish it was easy, clearly communicated, and efficient. I was excited to get my new vehicle and when it was delivered, at no extra cost, I was even happier. When I had questions they were answered promptly and the driver was extremely nice and helpful.

My daughter was buying her first car and decided to go with Carvana because she had heard nice things about them. It was easy to find a car, get it financed, and decide on a day to pick it up. When we got there, we didn't have to wait too long before the car was brought out to her. The salesman said he inspected the car, and it was good to go, except there was an open recall, and the dealership deals with recalls. We drove it home, and the engine light came on, but the salesman said that was because of the recall. We took the car to the dealership, and the total damages to the car totaled nearly $7,000; the total for the car was $15,000. We called them to pick up the car, you only have 7 days to return the car for a full refund. Transport for Carvana met us at the dealership and picked up the car. She received her refund within 5 days, so a new car it is. Carvana should not be selling cars with this much damage to them; it's ridiculous.

The only problem I have ran into in this process was needing to get new back brakes already after only having the car 2 weeks. I feel this should have never been an issue. Although I'm being told it should be covered we shall see tomorrow when I have my appointment.

I was displeased that I would have to replace the front tires because they were very worn and drivers side brake rotor was not replaced because it was ground down from bad brake pad. Love the truck and ease of going through Carvana.. I feel that I should be reimbursed for these faults as I just paid over 35000 dollars on this truck with 42000 miles on her. The rear tires were brand new so they could have done same on front as well.

My daughter went with Carvana and that got my attention! The culture I experienced with each person was consistent with Carvana. Enthusiastic accommodation, kindness and REASONABLE approach to my financial abilities. They dropped off and picked up for me 3 TIMES! Before I was able to find a suitable vehicle for my lifestyle. 3X was a charm.

The process to find and purchase the car was easy and convenient. Pickup went well, very easy again and we were in and out within 10 minutes. The problem was once we got home the oil light came on. Not a drop of oil in the car. Completely bone dry. So we added two quarts to the car but it concerns me that we drove it home without oil. Second issue is the rear window tint is bubbled and blurred to where you cannot see through it clearly. This will need to be removed/replaced. I feel like these two easy fixes should have been completed before the vehicle was ever available for pickup. Especially the oil! It makes me wonder how thorough the inspection was to begin with. I called support but they wanted me to open a ticket for a repair. This should be included and not on my time. Again, very easy process but unfortunately, these two issues made the experience sour for us.

Carvana is by far the worst company to deal with. I have gone through financing, which is approved and submitted every document they requested several times. My delivery date has past multiple times and they just cancel it without any communication. You cannot talk to anyone that has a clue what’s going on and I would rather spend an hour at a dealership than deal with this company anymore. How or why does anyone put themselves through this with Carvana.

We liked the online experience but the after “sale” (trial) period was a little clunky. We got an F150 that had “MyKey” and that was a nightmare, so we traded for another F150 which we kept. The vending machine and delivery was a no go for the truck so we didn’t get that experience. Hoping I don’t have to use the warranty but at least we have one.

7 days has passed and upon closer inspection this CRV has been wrecked in the rear. The back door does not line up and screws holding door have been tampered with. I paid a premium price for this CRV and expected a premium un-molested CRV. This was not addressed in the carfax or reflected in the price. This also tells me Carvana inspection was not through.

I purchased my car. The customer service was great. Everything was right on time. I received my car on Mother’s Day. It was gift to me. I love how you guys were right there with every question and tell me what to do. I’m will purchase another vehicle with you guys because it was so easy and the customer service was like very well put together. Everybody know their job.

I always thought it was hard to buy from CARVANA until I actually purchased my Mustang that I absolutely love!!! I will recommend my friends and family to try CARVANA before going to a dealership!!! I was shocked at all the vehicles they had to choose from but when I seen the Mustang I knew I had to have it. ❤️ If I ever purchase another vehicle I will most definitely buy it from CARVANA!!! Every person I have talked to when purchasing my Mustang was polite and very friendly and helpful!!!