Carvana Reviews

We really enjoyed working with Carvana. They made the car buying experience easy and so much nicer than going to a dealership. We especially liked that they handle the paperwork and registration with the BMV. I will recommend them to anyone in the market for a car.

Be careful. Going in I had high regards for Carvana. The first car I got check engine light came on after day 1. The best thing about carvana is that 7 day return of exchange policy. 2nd car I really liked it so I kept it but all rotors and brakes needed to be changed. Two tires was just barely enough to pass inspection. So my 7 days is up I'm purchasing 4 new tires and all brakes and rotors. That inspection they say they did is not effective. The car shook bad when I applied the brakes other than that car was good so I'ma come out the pocket for brakes and tires myself. Highly disappointed. I just like the car that's why I'm keeping but I feel they are no different from your local used car dealer.

Do not buy a car from these people. I bought my 2023 Honda CRV less than 2 months ago. It has been in the shop for more than 2 weeks with a bad thermostat and corroded wiring. The supposed 100 day warranty is declining to fix the issue the car clearly had before I purchased it. Now I am expected to pay over 2k for a car I have owned less than 2 months. Obviously the car was not properly inspected before it was sold. Unacceptable Carvana.

I received went through the online purchase process, and at the end, got a message stating the process was complete and that I'd purchased the vehicle. That was on a Friday, and I trusted it. Later, they emailed me that they needed something further and I was given a deadline of following Monday at 6p.m. local time. However, I was away from my email that weekend so wasn't able to respond until they sent a text on that Monday. It wasn't clear exactly what had happened, but I had four hours to address it, so not an issue. I immediately went to the link provided by Carvana and was advised the truck had been sold to someone else. Period. End of story.

The Carvana experience was awful, Links were in a loop. Basically I was stuck on a web page that went nowhere. No reply when requested text help or phone help. I wasted an hour or so on the website and got nowhere.

I had never purchased a car through Carvana before, it was a quick and painless process. It was very thorough and user-friendly. I have hated spending hours at a car dealer in the past trying to make a purchase, thru Carvana, it was really a very quick process. I also felt protected with the 7-day money-back guarantee. They also gave me the most by far for my trade-in. I would highly recommend them!

I bought a truck and everything went wrong. The ac doesn't work. Well it works sometimes. The rotors are warped. The struts are bad. The transmission is bad. The paint has over spray from front to back. They won't fix the transmission or the brakes or paint. It's been in the shop longer than I've driven it. They said they will reimburse me for up to ten days on a rental car. The car has been in for 16 days and has to go back. I asked them to just come and get it. They said they would do a voluntary repossession so my credit will get messed up so thank you Carvana for a terrible experience. I would have been better off with a used car lot.

Carvana made the online buying process easy and delivery was on schedule, but the car arrived with issues that should have been caught before it was sold. I paid $250 for a dealership inspection and a $350 SilverRock deductible to fix a wheel bearing and a sunroof seal — both problems present on day one. Getting the repairs approved was unnecessarily difficult. SilverRock only covered the issues reluctantly, and only after several calls from me and additional calls from the Volvo service manager pushing for authorization. I also held off on the $279.99 software updates since they weren’t urgent, and because Carvana made it clear they wouldn’t reimburse that cost either.

Carvana's promise is that each vehicle receives a 150 point inspection prior to delivery. There is no possible way this inspection was completed on my vehicle. The coolant was dangerously low. Oil needed to be changed the day I received the vehicle. The vehicle was and is still leaking oil. The wiper blades desperately need to be changed. When reaching out to customer service, I was told I can bring it in to a SilverRock shop for a service which is an inconvenience, due to the fact that these shops are at least an hour and a half from my home. I should not need to bring a vehicle that just had a 150 point inspection about a week ago, be serviced already.

This was a disaster from the start. The reps on the phone co distantly provided bad information. The contracts didn’t reflect the correct payment information (which I was told is normal), and the driver didn’t have a pen - which required me to drive to a gas station to buy one.

After a disappointing situation of the car I was getting on my birthday fell apart because it didn’t pass vin inspection they were so amazing getting me into a vehicle exactly like the one I was getting and helping me out with some cash to help with the vehicle rental I was going to need. I have to say one of the best things was when I called they were there to serve me and as all you know it is hard to understand half of the people you call not here. They spoke fluent English. I cannot say enough about the service and customer service experience I received!!!

I am beyond furious with my experience. Carvana advertised this vehicle as being in excellent condition, and the online photos showed no indication of significant damage. When the car was delivered, I immediately found hail damage, chipped paint, and other cosmetic issues that were absolutely not disclosed in the listing. When I pointed out the damage, the delivery driver assured me that if I signed for the vehicle, the repairs would be taken care of and that the process was simple. Trusting that promise was the biggest mistake I made. The driver took photos of the damage and documented everything before leaving.

This was the easiest purchase I’ve ever had when buying a car. No hassles, a great price, and truly friendly people when I picked up the car. No waiting for the finance guy to reject you. It was quick and easy. Loved it.

I recently purchased a BMW iX through Carvana, and the experience exceeded my expectations. From browsing inventory to completing the purchase, the entire process was straightforward, transparent, and incredibly convenient. The vehicle was accurately represented online, including detailed photos and condition information, which gave me confidence in making the purchase. Communication throughout the process was excellent, with regular updates and clear instructions at every step.

Overall it was less hassle than a dealership. I placed my order on a Wednesday night between 8 and 9pm and got a call maybe 10 minutes after warning me that my purchase was about to expire because I needed to confirm I have insured the car I just purchased. I explained that not only was it 9pm but I just completed the purchase 10 minutes ago. I don't know if this is a bug in their system or if they really expected I'd have taken care of the insurance in 10 minutes but I can tell you that even if Liberty Mutual was open at that hour the process wouldn't have been done in 10 minutes if I had a representative sitting next to me on my couch.

Very, very easy process. No hassling, no 'I have to talk with my sales manager', transparent pricing, straightforward pickup. Hard to imagine an easier process from beginning to end. Knew basically what vehicle I was looking for and, over several months, searched dealerships, online retailers, etc. Actually stopped in a local dealership or two to test drive a few vehicles and the same song-and-dance, same painful, unnecessarily drawn out 'sales pitch', etc. at both dealerships. Found what I was looking for eventually on Carvana, it was local, the price was well within my range, checked almost every box I was hoping to check. Just a few minutes online to purchase and arrange a pickup. Easy as it gets. Would highly recommend using Carvana again.

Carvana tried to sell me an unsafe car with serious brake and rust issues, refused to fix them, and still kept the $1,000 shipping fee. Shortly after delivery, I discovered the brakes were dangerously ineffective and nearly caused an accident on the highway. A mechanic found heavily rusted rotors and significant rust underneath the car. Despite advertising a 100-day warranty, Carvana refused to repair the braking issue. Thankfully, I was still within the 7-day return window. However, Carvana would not refund the $1,000 shipping fee, and I was told I could not get my trade-in vehicle back.

Absolutely amazing experience. The online portion and accessing paperwork was a breeze. I only had to pay the delivery fee down, which made the car so easy to access. When we arrived at the Carvana facility, our agent was ready to help us. It took us less than 10 minutes to verify insurance and IDs. The vending machine was such a cool experience. All around incredible.

When I finally decided on a vehicle to purchase from you, I went to my bank to inquire about financing for it, I returned home to purchase the vehicle only to find that during the hour I was gone, you raised the delivery fee $300. I suspect because you were alerted that a financial institution ran the VIN number and you knew that someone was about to purchase the vehicle. After much deliberation, I decided to purchase the vehicle anyway. During the purchasing process, you wanted to charge me $590 to deliver the vehicle for a 2 hour drive, so I decided to pick up the vehicle but you would not allow me to pick it up at the nearest dealership. Instead, I had to drive 2 1/2 hours to the dealership selected by your advocate.

The ordering process is seamless. Find the vehicle you like, order it and Carvana takes it from there. I found the pickup of the vehicle a little chaotic in that they throw a lot of paperwork at you without providing adequate time to review. Just sign, sign, sign...Here are the keys. I liked the fact that they let you drive the vehicle for 7-days to see if the vehicle will be a good fit for you. After this "grace period", then you get all the paperwork you signed when you picked up the vehicle.

Buyer Beware! The same car I returned to Carvana for some major mechanical issues is currently back up for sale with no indication of any repairs being done. I took it to a Chevy dealer for a Pre Purchase inspection as it ran so bad and the repair bill would have been $16000. I paid $420.00 for that inspection. Carvana may be a convenient way to buy a car, however - the quality of the cars they sell is suspect (hit and miss) some good some bad. Yes I returned the car within the 7 day period but lost out on the shipping charge. Buyer Beware and do your due diligence as quickly as possible or you may get stuck with a lemon. I contacted Carvana and their Advocate, however they really didn't want to know and suggested that the car had been fixed and returned to be sold. If anyone is looking for a 2019 Corvette on Carvana beware!

So far so good. Liking my Chevy Trax sport. Like I researched the take off not good but I was fine with that. For mpg I'm getting 24.5 now. Was 22 but since I see how you have to drive to maximize mpg I went up 2 mpg.

I sold my car to Carvana on May 28. After both the initial check and a second were returned unpaid (with no detail provided by Carvana), I ultimately discovered on June 17 this was due to fraudulent activity. A Carvana employee forged my signature and deposited the check into their own account on May 28. Three weeks later, I have not received any payment and do not have a vehicle. Carvana has been entirely unhelpful. They are refusing to cut a new check or work with their bank (Wells Fargo) to help resolve. My only option is to file my own affidavit of check fraud with Wells Fargo and report the incident to law enforcement.

I loved shopping with Carvana. The price was right, the car was excellent! And the transaction was smooth, fast and easy. The staff was great and answered all my questions. After deciding what vehicle I wanted, it took me less than an hour to complete my transaction. It is very detailed, has tons of pictures, vehicle information. I really recommend shopping here. Overall, I am very satisfied.

Delivery was delayed twice. Notified through email which wasn't seen until last minute without a phone call. Truck is nice, but showed up with "low oil" indicator on. Delivery team said they would follow up for compensation but no phone call yet. Glad I got the truck, but won't use this service in the future.

I have to say, this has been the least stressful car buying experience I've ever had. Everything has been so seamless, no issues, everything has been as said, the driver who delivered vehicle was absolutely amazing, professional, kind, was will to talk to me after, Marquez I believe his name was, was absolutely amazing, but I will absolutely buy another car from you guys and gals in the future.

Within a day of purchase my Mercedes E63 AMG had a suspension issue. The warranty company sent me to a Firestone because it's in network. I sat for four hours only for them to tell me what I already knew: they can't do the repair on that car. They sent me to the dealer and upon further inspection, it has several oil leaks and the suspension issue that would have cost over $20,000 to fix. Before you assume they were just trying to make a bunch of money off me, they knew they were going to have to go to Silver Rock, Carvana's warranty provider, and that the max they would pay is $12,000. They could have easily quoted only up to that amount and made their money. No, the tech was an E63 owner and told me straight up not to keep that car. I exchanged it for another AMG and it's sitting at the shop now. Oh, and less than 2 days after I returned the first car, it's sitting right back on the website for sale. DO NOT BUY A CAR FROM CARVANA!

Carvana was so easy and accessible, the chat was like talking to a human, it answered all of my questions. The delivery was seamless. The driver called when he was headed out, and was there at the exact time as designated. I loved the experience, I would recommend it to anyone.

I needed a vehicle quickly. I had my top 3 picks in mind and using the Carvana website helped finalize my choice. With their Pre-approved financing I was able to get my chosen vehicle processed quickly & scheduled pick up through their options. Now having it a week I'm happy with my purchase and their services. I would use Carvana again.

The process online was easy and the car I got was exactly as advertised. Only downside was the smell of cigarettes in the backseat of the vehicle that was not mentioned online. But the ordering process and delivery process were extremely smooth. The car is awesome too.

Below average experience. The car was full of dog hair and there were many stress cracks and seat cuts that were not disclosed earlier. The outside was also not washed well and on the very first day, one of the door handles stopped working.

Great communication with the purchase; they were always there if I had a question. I did like going down to the vending machine, it was an experience. I love my Jeep and would recommend to family and friends.

I will never purchase from Carvana again. I haven't had the car that long, a few months at this point and right after I get to the first oil change, which is conveniently pretty much when their warranty ends, I start to experience problems. I take it in, I find out engine pieces are warping and or missing, the tires have almost no tread on them, and the brakes are going to have to be replaced ASAP. I admit some fault on my own for not immediately getting it inspected by a mechanic I trusted, but I should need a mechanic to take apart the engine just to look for missing parts. There is a missing sensor that was rigged with electric tape to function without it. Carvana wipes its hands clean once it's past their warranty so I will be paying an extra few thousand for only a few of those issues. If you are desperate, then use Carvana, but do not trust them and maybe even see if you can get them to cover an in depth look by a mechanic.

I would give no stars if I could. Where do I start? The first vehicle that I purchased was a 2021 Jaguar XF. It had a few problems, but nothing more annoying than me having to stop and put air the same tire multiple times a day. I had to go to 3 different tire shops until someone realized that the inside of the rim was bent and cracked. Fast forward, I order the BMW 840i Gran Coupe. The car arrives with a missing fuse cover in the trunk, there’s a long and deep scrap on the front bumper and a small hole on the rear bumper along with scratches.

Please do not purchase a Vehicle from Carvana, they are full of it, the customer service is a Joke. I had a bad experience with a vehicle that had mechanical issues and they gave me the run around. Never Ever Again, All I got in return were lies and excuses.

You can quickly order the car and set the price that you want to pay based on how much you’re willing to put as a down payment. Carvana doesn’t hesitate to withdraw that money… But the communication is a little vague at first. I’m honestly disappointed in the detailing of the car. For the car I purchased, only having one owner, it seems like that person really USED the car. I figured with a delay in delivery, the car would have came in better condition. That was not the case. The app is not very useful until AFTER the car is bought and delivered. So yes, Carvana is convenient for what it’s worth, but I only recommend if buying a car is not something you’re a pro at.

Terrible experience from the start. Issues with insurance and registration. Paid for registration and still had to go to the registry to resolve problems. Car arrived with undisclosed cosmetic issues, paint over-spray on the grill and front right fender, yet no accidents reported. Both key fobs not working or defective. Lift gate does not close or lock properly and opens while driving, internal and key fob lift gate switches interment or not working. So far $29 worth of trim approved to be repaired. Big ** Deal.

First, the delivery of the vehicle was delayed because the AC needed work. I would have expected that to be resolved before selling it and scheduling a delivery. And now I’ve discovered the rear license plate came be removed (even by the dealership) and now it’s on me to make another appointment to get that resolved with a garage. And Customer Service has been lacking. Everyone just directs you to the app which for me is not correctly updating or functioning as expected. So overall, it has not been a positive experience. My time is valuable and for something like this that isn’t a mechanical problem, I would expect Carvana to send someone out to make it right instead of sending me to a garage on my own time. License plate display is a state law and you keep referring to it as cosmetic. It isn’t cosmetic if it’s the law.

No Sales Person to haggle with. Online, quick Pre-Qualification. Found the vehicle I liked. Good price, clean car, low miles. For my deal no down payment and monthly payment just right. Order on a Friday and Vehicle delivered to my door Sunday. Vehicle was clean, interior smelled good and super clean. 2022 Mercedes GLC 300 4Matic. One owner, beautiful condition. Thanks Carvana.

The buying and delivery process are extremely convenient. At that point of the experience, I was ready and willing to be Carvana's greatest advocate. Unfortunately, the vehicle had tires with little to no tread on the inside, gashes on the inside of the tires, and about $4,000 worth of repairs caught on an independent inspection. Not easily missed things, but major transmission and coolant leaks. Carvana did allow me to extend the return period, while waiting to see how the warranty process would go, but that was the only remedy they themselves would do. The warranty covered less than half the cost, and did nothing for the tires.

I had a really good experience overall with Carvana. The website is very informative and easy to navigate and pick out a car. It was really great not having to go to a dealer at all and having it delivered was a very smooth process. Bought a 2025 Honda Civic Hybrid and im very happy with it. Because its a newer Honda it still has a lot of the Honda warranty left on it so I felt safe buying it. Not sure how I'd feel buying an older car from Carvana but I can only talk about my experience. The one small complaint I have is the car hadnt been thoroughly cleaned. There were a few spots on the seats and interior that just needed a quick detail cleaning, nothing major. It does say on the website that Carvana saves you money by selling you the car with some "imperfections" that were already there. My only other small complaint was I felt a lil rushed by the people dropping off the car.

Amazing experience. Kyle was The Who helped us with the whole process. It was quick and easy. Def will recommend. Trade in process was easy. And fast. Employees were nice and helpful when we got there.

Pleased with the vehicle and delivery process. Only complaint I have is I overpaid. Paid more than sticker price $29,000 for 2024 Maverick and I only received $18,900 for my 2021 Tesla in excellent condition and low mileage and I see you have it for sale now $25,900. Ouch!

I purchased a car a month ago with Carvana. The day they were supposed to deliver the car, they informed me that they were unable to deliver the vehicle due to delays with registration and pushed the date forward a week. This is the second time Carvana has left me without a car and made last minute changes to my order. This second time I even contacted them to ensure the delivery was still set for the following day. Never again will use this service. They are no better than sleazy car dealerships.

The vehicle is what I expected, good. The delivery driver was polite and professional. The service with a couple of issues was lackluster if not poor. We had an A/C problem discovered hours after receiving the car but they wanted us to take the vehicle 50 miles and leave it for several days to repair and would only offer reimbursement if the problem was approved afterwards. I took it to a shop locally and had the problem solved and back in 2 hours at my own expense, $245.00.

Bought a 2018 BMW. Carfax seemed clean. We were required to put a required down payment of $1700 and pay shipping costs sight unseen before we could even see, inspect or drive the car. Delivered was as planned on a Saturday. Was told ahead of time we could test drive, inspect, and for any reason we could refuse delivery and the transaction would be void. The driver, upon arrival, wouldn't take the car off the flatbed until we signed the registration documents. When I asked about the test drive, she told me they don't allow test drives and cited some kind of "Arizona rules prohibiting that".

Bought a used Audi, paint was covered up and upon first wash the paint came off with the soap, damage all over the vehicle masked behind a quick paint cover-up. Which I was told isn’t their problem because despite it not being disclosed at purchase it’s “a used car”. Headlight/license plate cover, and engine all have individual issues. Overall every step was great until I actually got this car and now I’m stuck with something that needs a $3500 paint job and engine work.

I had to call Silver Rock as soon as I got home to get the front end & brakes checked out. There was intense vibration on the steering wheel when braking. It was bad rotors. Silverrock fixed it, but it was a major inconvenience. Carvana did not drive this vehicle to any lengths. And then the mechanic found other items that are close to requiring repairs. Makes me wonder if you really inspected the car at all.

Received the car. Painless process. But when I did receive the car, it was a smoker car and had a strong scent of cigarette smoke and had cigarette burns on the seats. Nothing like this was mentioned in the description. Would have been nice to know. Now we are in the process of trying to take the smell out.

The cx50 I purchased had excessive dirt/mud on the undercarriage. So much that it was inside the gas cap as well. Unfortunately, I didn't discover this until the day after the return policy. The same day as pickup, within minutes of leaving with the car, I noticed a chip in the window which you all did not approve to repair. And now, on the 7th day after picking up my car, I have a engine malfunction.

Had a few personal problems understanding some of the tech online but, their support team was great with explaining my confusion and guided me where help was needed! My car was delivered with care and courtesy on time in good condition as described and performs like new! I'm very satisfied with their services!

Don't expect a great Facebook or any other online review from me on selling my car today. It was a nightmare, which is still ongoing after your driver has been here for 2-1/2 hours! The car is loaded onto your truck, I have a check. The driver was very nice, but he just screwed up and locked the cards/keys and my check in the car and I couldn't help get into the car. After standing in the sun for over an hour, I gave up and retreated to inside my home. Carvana sent someone to bend the driver's window enough to activate the door latch. To think that I paid $290 for this pickup is outrageous, but my wife won't drive on the Interstate around here so, for a 20 mile drive, I paid for terrible service. I expected a full refund of that charge, as when I was working before retiring 11 years ago, my billing rate was $125/hr minimum for weekdays 8-5PM.

Carvana has had my car for 2 weeks just to turn the lights off. My car just needed to be reprogrammed that's it and it's been 2 weeks. Why? I don't think they know what they're doing.

An absolute NIGHTMARE. To look at the vehicle 2020 Lincoln Nautilus, it's beautiful, very few scratches. Our attempt to purchase a 2022 Nautilus went well until the date of delivery (May 16th) and the driver ended up calling me to let me know that there was some damage to the bottom of the vehicle so we refused it after seeing the pictures of the damage. We later went back on the Carvana site and found another vehicle to swap it out with. Completed all of the paperwork and scheduled for it to be delivered on May 22nd. Received a call within an hour telling me that I needed to upload the insurance information for the swap out. I explained that I would get it on Monday because the agency was closed and the vehicle wasn't scheduled to be delivered until that Friday, the caller said that would be fine and we got off the phone.

I had a great experience dealing with Carvana. The car was in great condition, but it was missing the charging cable. Carvana quickly shipped me a replacement cable at no cost. Everything was a quick and painless process. I would be happy to deal with them again in the future.

My wife and I both got new vehicles. We decided to try Carvana for the first time and I have to say that is my number one place to buy a vehicle. Everything is explained very well, and the customer service is awesome.

For a first time using Carvana, it was a new experience and I took my time trying to find the right vehicle for me. I had no pressure from an annoying car salesman follow me around and trying to be my best friend. I would definitely recommend it for a family member or friends.

Bought a $40,590 Lexus ES from Carvana only to find it came with one key set. They offered $250 to cover it — insulting for a car at this price. I authorized the purchase Sunday night at 11pm EST and cancelled Monday morning before any bank opened and before any ACH was ever initiated. No money ever moved. After 180 minutes on the phone between Drew N. and manager Sabrina, not one solution was offered. Drew confused ACH with a wire transfer, disconnected the call, and refused to let me speak to anyone else. Sabrina then cancelled my entire order — the exact opposite of what I asked.

The car was clearly not properly inspected, and their so‑called 150‑point inspection feels like nothing more than marketing. After purchasing the vehicle, I brought it to a mechanic and discovered multiple issues that should have been caught before sale. Several cosmetic defects were also never disclosed in the listing. When I picked up the car, I walked around it with their advocate, who took detailed notes on every issue I pointed out. Despite doing this in front of me, none of those notes were recorded or used anywhere in their system.

Enjoyed my experience with ordering, was very easy to order and loved my car. Issue with breaks and unfortunately the warranty hasn’t been as easy to deal with as I hoped, they said the breaks wouldn’t be covered despite me buying the extended warranty, I have to take it to a shop to determine if they will cover the rotors because the car shakes when breaking which shouldn’t be on me to cover at all considering I’ve only had the vehicle 7 days.

I purchased a 2023 Mercedes-Benz C-Class on 5/6/2026 for nearly $40,000 cash. At pickup I immediately noticed a chip in the windshield and flagged it to the representative who walked me through my paperwork and explained the 7-day policy. I spent the full week driving the car to make sure there were no other issues before submitting my claim. On Day 6 (5/12/26) I submitted through Carvana's platform and received a confirmation email stating I'd hear back within 48 hours. I never did.

Carvana has no quality control. They shipped my Tesla Model 3 with a charge cable that wouldn't fit my car on one end and wouldn't fit my household outlets on the other. They said they would ship me an adapter for the Tesla but it would take a couple of days to get here. I then borrowed an adapter from a friend who owns a Tesla only to find out that the EV cable had an unusual plug that doesn't fit any of my household outlets. I have had the car three days now and have only been able to drive it a little because I can't charge it. I have ordered my own adapter but it won't come in till Monday or Tuesday which is 4 to 5 days of my seven day evaluation period. I love the car but hate Carvana. I will never use them again.

My experience was very positive!!! This process was stress free and Carvana was a great experience. No waiting at a dealership for hours on end while they make you wait for the deal you want.. Carvana is upfront with what a car will cost you and how much you get for the trade!! The guy who delivered my car was very informative on everything would go and was super nice!! This is the only way to buy a car (in my opinion)!! Thank you Carvana!!!

Great purchase and delivery experience. The detailing in the interior was terrible. White spots and streaks everywhere! Customer service said all they could do is provide a $100 cheque to me. Your detail people need to use the right detailing solution!!!! It was terrible to receive a CST looking like that.

This is the second car I have purchased from Carvana. I like the simplicity, the ease, the integrity, the honesty of Carvana when making a purchase. I also like the 7 day return policy. I don’t have to jump through hoops. It’s straightforward. Thank you.

It was very easy to navigate the page and look at the details of the vehicle. I really appreciated the Carfax being included as well. The terms of the loan were very easy to read. The instructions were very detailed and easy to read as well. Great communication via email and texts from the time the vehicle was purchased to the end of the warranty. The delivery went well and the driver was really friendly and professional. I appreciate the documents being available to download. Great purchase and so happy with the process so far! Thanks!

Getting my car through Carvana was incredibly easy and straightforward. The financing options were very fair and ended up being close to what my personal credit union, Navy Federal, offered. Throughout the shipping process, they provided regular updates on the vehicle’s location and delivery status. On delivery day, they called a couple of hours before my appointment to make sure I had everything needed for a smooth pickup. After getting the car, I took it to a dealership for a full inspection to check for any damage, wear, or mechanical issues. The only items that needed attention were the cabin air filter and rear brakes. Other than that, the vehicle was in excellent mechanical condition. Overall, it was a great buying experience, and I was very satisfied with the condition of the car and the level of communication throughout the process.

I had the best customer experience with Carvana. Any time I reached out for help their advocates were so friendly, kind, and helpful. I had some untimely and unfortunate things personally that affected when I would be able to get my new car and they were so understanding, helpful and kind.

Updated on 06/21/2026: Almost a month in and issues with my 2018 Ford Explorer are still not fixed. I have to pay out of pocket for rental cars to have issues fixed. Body work is finally getting done but rims are still not fixed. Have had to contact BBB and State Attorney General's Office because of how bad things are with this purchase.

I had a great experience buying a vehicle through Carvana. My credit is not the best, so I was unable to find traditional financing through other dealerships. I found a few vehicles on Carvana in my budget with a low down payment and a low monthly payment. The car I chose has low mileage for its year, and I had it inspected through an independent mechanic and he confirmed it is in great condition! This was my first time buying a car, and the process was simple. Representatives called me and walked me through the more confusing parts like state-specific laws and paperwork.

I have been happy with Carvana ever since we bought the 2024 Hyundai Tucson. So, we purchase one. I am, however, a little disappointed that in the description of the car online, it was not noted that the actual physical key, not the fob, but the key that helps to access the car in the event of the battery dying, was not mentioned as not available.

The first Range Rover had zero radiator fluid and a missing pillar and had to be returned. The second one shakes at the front end, and I am still having issues a week later finding a shop to even look at it. In a nutshell, shop local, test drive, spend the extra money for the peace of mind. I wish I would have just kept my trade in and went to out local dealer. This has been nothing but a nightmare that was a birthday/divorce gift to myself… YAAAY ME.

The purchasing process was a bit difficult. The AI tools did not recognize my name on a document and I had to call multiple times to get it corrected. Also the app did not show a button when asked to confirm my employment. I had to call again. However, the CSRs I spoke to were very nice and helpful. Upon delivery day the driver was a great guy. A+ delivery. I inspected the car and my tires were overinflated by 13 psi on 3 tires and 6 psi on the 4th. I’m almost certain they are not balanced. The car also has new pads but a warped rotor. Inspection and repair gets an F. There is plenty of room for improvement at Carvana.

Horrible customer service!! Sold a car that needed work done immediately and have given zero help. I will never recommend them to anyone.

Carvana's process for trading in and buying a car is flawed, and places financial burden on the buyer when things don't work out. In addition, Carvana offers little in the way of solutions, placing the burden again, on the buyer. Yes, the customer service reps were available, and the chat-bot (Sabastian) is actually helpful, but their ability to provide solutions is extremely limited, apparently by management.

My experience with Carvana was great! From picking a car to getting thru the buying process and getting approved everything was simple and easy to understand. Living in a very rural area caused a little trouble with residence verification but I got really good help from the customer verification team I contacted. Both representatives I spoke to were super helpful and understanding with my special situation and were able to help me get thru the process. After getting over that part everything went super quick and easy. I really appreciate the help, understanding and reassurance I received from both reps who helped me.

Purchase third vehicle from Carvana. It was a smooth transition and was able to find the car my family needed moving to a new state. As always the experience was fast and easy to navigate. Will recommend to friends and family.

I have bought and sold 5 cars with Carvana now and each experience is even better than the last one! They give you a fair trade in value as well!! Give them a opportunity and see how easy they make it for you!

Working with Carvana was a great experience. Everything was handled smoothly and efficiently. I felt I got a very fair price for the car I traded in and the car I purchased was priced fairly. Carvana handled everything online, the delivery and pickup were timely and efficient and I'm thrilled with my new (used) car.

I do really like the car but there were some problems in the whole experience. After paying nearly $2,000 for shipping, the vehicle was damaged during shipping. Carvana/SilverRock is addressing the damage but now I am out a car as they already took the trade in. Secondly, when I arrived at the Body shop, they informed me that the front end had been replaced and was not factory - this was not listed in the information on the vehicle. Thirdly, I had set a down payment on the vehicle, which mysteriously disappeared in the process and was not applied to the financing. In working with the lender there is nothing I can do at this point besides making a large principal payment that would have no impact to my monthly payments and would only shorten the length of the loan. Overall, the process was easy and convenient but had some major issues along the way.

The order and financing process was very simple. Pickup was also simple. When I picked up the car, I saw some very obvious and undisclosed damage. Carvana agreed to fix the damage. When I took it in for an estimate, there was additional damage that the body shop discovered. I also had a sensor fail within 2 weeks of purchase requiring a trip to the dealership for repair. Needless to say, I am really questioning the vehicle that I thought I loved.

First of all, it's no wonder all of the reviews on Carvana's website are good. I am actually a customer, and I cannot even leave a review on their website! So be cautious, because I'm not sure how people are "invited" to review, but I am NOT a happy customer so perhaps that's why I didn't get the invite.

We placed an order for our 2023 Defender 90 S and planned on trading in our 2011 Honda CR-V as part of the deal. We had all the paperwork signed, and delivery was expected on May 22, 2026. At the last minute, my wife decided she wanted to be generous and see if we could change the deal so we would no longer trade in the Honda. She felt in her heart that we should donate it instead. The representative we worked with was very helpful and changed the deal for us at the last minute. We were hoping to beat the clock and still receive delivery of the Defender 90 that same day. We even came up with an additional $4,000, which was roughly the trade-in value we were receiving for the Honda, plus a little more. Unfortunately, we did not beat the clock and instead took delivery the next day, Saturday, May 23rd.

We went to the Carvana lot instead of paying the extra for delivery. That part was easy, they gave us a decent amount of time to look over the vehicle and do a test drive. The advocate there was very nice and had no problem giving us time we needed. The problems we pointed out (tires were absolutely terrible on the vehicle) were not able to be dealt with at that time. We ended up doing the deal and drove home the next day (5/24/2026). The check engine light came on before we started back home (a 2 hour drive) and there was a popping noise coming from the front at low speed. We were able to secure an appointment to get the vehicle looked at locally thru SilverRock warranty that Carvana uses, this was 5/26/2026. It took longer than expected due to the shop's schedule but they actually covered the repair for the popping noise (just a loose sway bar) and even replaced the tires with the same brand YAY!

First time purchasing a car fully online and I can't believe how easy it was! We chose to pickup at the San Jose location and Carl helped us. He was so great and had excellent customer service. He helped us with a little hiccup that the car software had and made sure we were good to go. He definitely went above and beyond and it was much appreciated. I will for sure be recommending Carvana to friends and family, and use them for future purchases. Oh and the car looked way prettier in person than the photos! Huge plus!

I am a disabled veteran 15 years of military service. I am currently a police officer 8 years of service. Carvana had my dream truck. I paid the shipping fee and the downpayment. Carvana shipped the truck. I waited 2 weeks. After two weeks I called Carvana to find out the vehicle was in Oklahoma. I volunteered to drive up and pick it up, however they assured me they would transport. Another week went by and the vehicle showed up. I drove 43 miles to location to pick up the vehicle. Upon arrival they said my trade in was being rejected. They said I could not pick the vehicle up on that day and would need to reapply. I contacted Carvana and they admitted the vehicle mileage had been entered into their system in error.

Horrible experience! The 2 employees at the Denver location did not show me how to operate the Tesla. They walked off, and I was left to figure it out by myself. I was driving the vehicle back to Montana. When I arrived to my first supercharger I was unable to charge the vehicle as they did not register it in my name. When I called Carvana, they pushed the issue off and told me I needed to call Tesla customer service. I called and was informed it could take up to 3 days before I can get the vehicle registered to me and only then could I charge. Luckily, Tesla customer service provided me with a world-class experience and was able to get it done in less than 5 hours. The car also gave me a low coolant warning on the screen. Still trying to figure out service and warranty with Carvanas 3rd party warranty and finding a service provider. I will never ever buy from this company again, and I will make sure none of my friends and family do either!

Wow, what a super easy experience. I was worried that the stated quality of the BMW was going to be worse when it actually showed up, but it was so much nicer I could not believe it! The car also is completely covered in PPI film, which was a nice surprise. Still smells new, even having 54k miles. Super easy experience with the vehicle drop off, and really liked having the 7-day test drive to make sure nothing went wrong after delivery. I try to never go to dealerships anymore, and normally go to CarMax or other "no haggle" locations, but they still try to pressure you into buying extended warranties and whatnot. Carvana, you don't even need to talk to anyone at all and can accept or reject whatever you want. Super enjoyable experience and recommend you try it for your next car!

When I received the Honda CRV, there was A LOT of scratches and marks on the car that were NOT disclosed on your website or pictures. For example, there is a huge scratch on the front hood from what looks like a tow truck back end hitting it. A lot of scratches all along the entire side of the vehicle. Even a few deep scratches that someone tried to touch up with paint that was not the same color black of the vehicle. It's worth mentioning when someone submits all of their documents before the cutoff time due, they get their vehicle on the delivery date as promised. Paying almost 600 bucks to have it delivered and it was pushed back 2 days because the paperwork was verified was not ok. Then no compensation or anything for it.

I initially took delivery of a 2021 Toyota Highlander, but unfortunately, it arrived with a noticeable, persistent odor. With a newborn son and a full house to transport, a clean and comfortable ride is completely non-negotiable for us. Carvana didn't miss a beat. They immediately arranged a hassle-free exchange for a pristine 2023 Highlander that ultimately ended up being a much better fit for our growing family's needs. Their team made what could have been a massive headache completely effortless. Their customer service is the absolute best in the business—responsive, understanding, and incredibly efficient. If you want a dealership alternative that truly stands behind its vehicles and prioritizes its buyers, look no further. I highly recommend them for a seamless car buying experience!

My experience was very fast and easy! The person at the pickup was very knowledgeable, kind, and respectful. My vehicle was also very clean and had no dirty smell which is a plus. Would definitely buy again using Carvana!

The car arrived on time at the vending machine and that experience was the coolest thing. The car was in almost perfect condition with one imperfection in the driver seat which I reported and is being taken care of. Just awaiting approval from warranty. Overall great experience. Nice car!!!!

Wow, be sure about a trade. Once it is on the truck you can’t get it back. Even if you don’t want to accept the car they delivered! The car delivered was dirty, liquid stains on the carpet, a dirty hair brush in the truck, multiple items smashed into the holes of the seats that had to be scrubbed out. No floor mats. I called and said the deal was off. I didn’t want the car. I could not get my car back, it just left and was still on the delivery truck! I asked to meet the truck at the Carvana location and give the car back as I just wanted my car back. They said they owned it now and they could exchange the new car for another car, or give me money back, but I could never have my car back that they just took 10 minutes ago. What a shady operation.

Amazing experience. Very easy. Customer service was awesome. Paperwork was easy. Insurance with Progressive was easy. The delivery was easy. The car was road ready and as described. Carvana made the purchase of a dream car stress free and EASY!

First y'all show up with the vehicle I planned to buy with tires needing replacement, then you decide to throw a last min $700 shipping fee that wasn't there in the first place, which didn't allow me to continue with the purchase. Trust lost. Not to mention the unreal treatment I received from Elijah in chat. He was rude and short with me and then dipped out of the conversation leaving me hanging. So I cancelled. Now I am finding out that the 4k you took from my acct won't be returned for two weeks? ARE YOU KIDDING ME??? I do NOT recommend this company. They blatantly lied to me on the phone (which the Carvana tow driver confirmed because he was standing right next to me when this lady fed me lies). They are rude. They are dishonest. And they do not deserve your business.

I would love to give 5 but I have to say 4 instead. I have 2 reasons, the 2 back tires were not the same size or type of tires that were on the front, this could have powertrain issues if left like that, we immediately bought 2 tires. Second reason is that the Jeep Gladiator did not have a good detail, we spent 3 hours the day we bought it getting all the mud and dirt off it and cleaning the inside too. There is no way the 150 point inspection was done, most items were covered in dirt and mud. I did like the ease of the purchase and it was the vehicle we were looking for with low miles and a good price.

Terrible experience. Car had so much undisclosed damage. Door mirrors didn’t work even though it said repaired. No original key. I was told that I should have known that from the picture of the key. How?! That cost me $335. There are scratches everywhere. They expect you to find these things in their blurry pictures of a black car. The car has already been in twice for maintenance and repairs in one week.

This was the easiest and most efficient way to purchase a vehicle when you have a busy lifestyle. All information was up front and exact. Delivery process fit my schedule and was done in 15 min. I will be using Carvana for all future purchases. Thank you!

Carvana is amazing. This is my 2nd purchase from them and again delivery of the car was amazing. Car was as described and they submitted a damage report to the windshield before. She even took it off the truck.

I loved how easy the process was to get a new car through Carvana. Being a busy mom, Carvana made this process so simple and convenient. I didn't have to sit at a dealer for hours, or chase kids around a dealership while trying to do my paperwork. Everything was simple and I love that! I got a really great car at a price that fits my budget. I couldn't be happier about going through Carvana.

Everything has been great as far as the delivery process and use of the app and the ordering process. The only issue I have is the scratches and wear and tear on this vehicle are the reason I’m returning it. I really like the car, but there’s more damage than what was shown in the pictures. I took it to a body shop and it would be 4 to 5K to fix it along with having to fix the curved wheels which weren’t in any of the damage pictures. If Carvana could help me address this through a shop that you all have ties with or some kind of credit off the purchase price to cover some of the repairs I would keep the car. If not, I understand, but I would say no one would want to spend 100 K on a car and it have the amount of unseen scratches and scuffs, and wear and tear that this one does. On top of that paying $290 for shipping when all the damage wasn’t shown is kind of discouraging.

I recently bought a car from Carvana, and what should have been an easy process turned into a stressful nightmare. 🚗 After a 2+ week delay, 20+ phone calls, conflicting information, and repeated promises that turned out to be false, I finally received my vehicle. My credit union overnighted a $35,000 check, yet I was repeatedly told I needed documents no one mentioned upfront or listed on my dashboard.

When the car was delivered to our home, the delivery person pointed out some paint overspray. They did report that so that we could get that taken care of. That was not reflected on the photos of the vehicle or noted on the site. There was also a coolant fluid leak. We scheduled the time with the body shop and the repair shop. When taking it to the body shop recommended by Carvana, they said there were signs that this vehicle had flood damage, and the car painting job was very poor. We found other electronic features that were not functioning correctly. We are returning it but we still have to pay the delivery fee. I won't be buying another Carvana vehicle.

One of the best car-buying experiences I’ve had in the 30+ years of purchasing vehicles. My requirements were very specific, and Carvana’s website made it incredibly easy to filter through inventory and narrow down the exact make, model, and year I was looking for. Before making the final decision, I still visited a few local dealerships to see similar cars in person and get a feel for the interior and driving comfort.

Everyone hates the car-buying process, which is why I was curious about Carvana’s approach. No salesperson, no back-and-forth with a manager, no pressure to buy extended warranties, lost-key coverage, or other add-ons. Just a straightforward process to purchase a car. Everything was handled online, and Carvana called with status updates along the way. I completed all the paperwork online, scheduled an appointment to pick up my new car and trade in my old one, showed up, signed the final paperwork, and was on my way. Simple, efficient, and hassle-free. I’ll definitely use Carvana again.

I purchased a 2020 Volvo S60 Momentum on 5/9/26 from Carvana. At first, I was impressed with the professionalism of the service but 17 days later, I am not. First, I noticed the performance of the safety system while driving on the road was overreacting. I found the vehicle had 3 different makes and models of tires which was affecting the safety feature performance. I had to purchase a full set of new Michelin tires, which has taken care of the issue. This was not disclosed in the vehicle prospectus. It is also standard knowledge that today's vehicles need matching sets of tires, which otherwise can lead to drivetrain damage and more. Other issues: the moon roof does not close properly after opening, and a rust spot from rock damage was clearly visible above the windshield on the passenger side (this was noticed within the 7-day "guarantee" period and is being repaired at no cost).

Buying a vehicle online was a great experience. No hassle. Took my time and found the perfect vehicle. Finding the best price suitable for me. The way the site is setup.. Weighing my options by fiddling with the prices round to fit my budget. Not to mention..The vehicle was like it was described. It's like a brand new vehicle, no dents, leather look it was never sat in..etc..was clean just like purchasing from a dealership. Signed the contracts online, my vehicle was delivered to me within two days, was able to pick the drop-off time that’s convenient.

The buying experience was great! The car was missing a key fob which I was aware of getting that taken care was an all day 600 dollar expense. Also the tires had hardly no tread and there was a big screw in the tire which the tire could not be repaired so after another 600 dollars I had a new set of tires. The car is very nice. I like it Lot

Easy buying and selling experience. I think there can be a little more care done to each car though. Especially when buying a used electric car or newer car, they all have subscriptions or memberships in the previous owner's name, that should be an item you make sure to disconnect and allow easy application for anyone wanting to buy

Overall, I would say we had a good experience. We just purchased our third vehicle from Carvana and so far are happy with it, however it is technically only the second vehicle that we actually took delivery of. The second vehicle, which had only 11,000 miles on it didn't have functioning A/C, so we never drove it off the lot. I don't know how something like this made it past their inspection, but the rejection was smooth and simple, and the money that I paid for the car was immediately credited to my account. Those funds were then used for the car we actually took delivery of and are happy with.

Great truck with a great delivery from Jason in Springfield, MO. Went really smooth and plan on using Carvana again in the future. Highly recommend Carvana and have had really good experiences using them, better than any dealership.

I can't find the order number. Overall, kind of frustrated with the Carvana experience. First issue was the expected delivery date. I was on a very compressed timeline, being in the military between duty stations. Part of my shopping criteria was delivery date making sense. I selected this vehicle which said "pick it up on Monday" and delivery date would be before I started travel. I felt like it was a "bait and switch" when I completed the order process and then when I went to schedule pickup, the earliest date available was not Monday but 5 days later! So then I had to reschedule my whole travel plans to accommodate this new earliest pickup. It felt very scummy when I was a victim of your false advertising. If you cannot accurately advertise a vehicle delivery date, I think it would be better to not advertise it at all! Next Issue. I'm having multiple conversations about this issue with your team.

10s across the board- this was the best experience I’ve ever had buying a car. It was SUPER EASY, from putting the information in on my old car to the delivery of the new car. The Zoom call with the notary was also fast and easy. The drop off of my new vehicle and the pickup of my old vehicle was awesome. Sean my delivery guy was AMAZING. He was knowledgeable and kind. He was the best. I have been recommending Carvana to anyone who listens. ⭐️⭐️⭐️⭐️⭐️

This is our second Carvana purchase (technically 3rd as we did an exchange) and I cannot say enough about how great the experience was. Literally, every person that I spoke with could not have been more professional, helpful or kinder and made the whole experience a pleasure. We are customers for life! Thank you so much! Maria

I purchased my first electric car, a Tesla, through Carvana, without prior experience with electric vehicles. Before my appointment, Carvana confirmed the car vending machine process and assured me that an experienced employee would guide me, as I was nervous. Despite my expressed concerns—having read reviews that the vending machine often malfunctioned—I was assured it was working.

From start to finish my car purchasing experience was hassle free. No salesperson trying to sell you a car you don't want, just you in the private of your home picking the car that is your fit. Carvana takes care of the purchasing process with ease. Everything is explained clean from start to finish. Their employees at pick station were professional and courteous. They hustle to make your pick up a positive and pleasant. I am enjoying my new car. The car was clean and looks new. They take the time detail your car before handing it over. They communicate all relevant part of your car sale continuously and even after the sale is complete to ensure your registration is received.

I am very happy with my experience using Carvana. It has been easy to navigate. I also called customer service about something and the person I spoke with was great. I would recommend Carvana to friends and family and I also expect that I will use it again.

It was an amazing experience. Ordering my vehicle online was a very unique and positive way to experience. Keep up the good work. Carvana showed me an experience that all customers should try and be able to feel comfortable. Thank you, Carvana for the experience.

Amazing experience. This is the way to go when buying a vehicle. Hassle-free, no pushy salesman. I was in control of choosing my car, my loan details were based on my desired monthly payment. I loved this experience!

Carvana is misleading and unhelpful. The car came with substantial front end damage that wasn't noticeable the night they dropped it off. I haven't had a car for over a month and I still can't drive this one because there are no inspection stickers and I can't get them until after the plate comes. Someone should have noticed the wreck when it was being prepared for shipment. I should have the cost of the damage refunded to me so that I can have it repaired to the condition it was presented in on the website.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I was just looking at first and then decided to press purchase. I at first “purchased” a 24 Equinox but saw the the 25 and decided I wanted that. I was able to chat with the AI chatbot and it guided me through being able to switch, it was seamless. Plus I only had my credit ran once, I didn’t have to sit in anyone’s dealership for a whole shift the. Making me feel bad because my credit isn’t the best. Carvanna showed me exactly what was in my price range and to my surprise it wasn’t 1986 Neons with 700,000 miles for 10,000 a month! lol. However the time it took for me to checkout was less than 30 mins. I uploaded my insurance and signed my contracts, this all at midnight on a Friday while I was out of town at a graduation! I chose delivery and Monday I got my car! I absolutely love it. Easiest process ever!

Got two cars through Carvana, got the warranty, the warranty doesn't cover anything. Both of my cars had issues. It was like Carvana sell you cars with a bandaid on them, you have repair them paying out your pocket. One 2023 LandRover has a rotor problem. Guess what, the warranty doesn't cover rotors. $2,000 at the dealership for repair. Got a 2025 Chevy equinox with 16K over the yearly mileage. I had to pay $400 to repair and arm and ball (something like that) on the driver wheel. They literally heard sound when it was delivered it and the man told me that's the way it is. I had a bad experience. I wouldn't get another car from Carvana again.

The first first expedition we received was supposed to have a towing package installed. It did not so we had to go through a return process. Which was fine and great. Everyone was cooperative. It was fast easy and smooth. After we received the second vehicle, the side of the front 2 tires was completely bald. The mechanic and AI both told us that the tires were way too worn and they're not sure how it passed an inspection. So they need to be replaced. When we reported this to both Silver rock and Carvana, they completely denied the claim and fought us tooth and nail because they said the middle of the tire was still good. So it's okay to drive an unsafe tire because the middle still has tread. It makes a lot of sense. It's insane to me that you are willing and ready to put my family at risk and make me spend an extra six hundred dollars on a car that I just bought, because you didn't want to fix the issue that you sold me.

Our experience with Carvana was absolutely amazing from start to finish! The entire truck purchasing process was super easy, stress-free, and the delivery experience was exceptional. A huge shoutout to Alyssa **, our MVR representative, who truly made this experience unforgettable. I shared with her that I was purchasing the vehicle as a surprise for my husband, and she was genuinely excited to be part of such a special moment. She went above and beyond by giving us a Carvana congratulations sign, and on the back she wrote, “To my love, from your love.” That thoughtful gesture was completely unexpected and added such a personal touch that meant so much to us.

This was my first time ever purchasing a vehicle online. Due to being hurt in an accident that totaled my vehicle I was unable to get out there and search for a vehicle the traditional way. I looked through some other site and found that Carvana was the better option. Your selection of vehicles is massive and priced very comparable. The description of the vehicle which included imperfections was accurate and the order process was fairly easy. The delivery person Ms. ** was very informative regarding the 7-day guarantee and how the exchange process works. She also allowed me to drive the vehicle prior to her leaving. I would most definitely recommend your company to anyone.

I would not buy anything from this outfit. My trade in is worth 20,000$ but yet they want to give me 12,800$ then every other day I get offers from them that lower. One day it’s 12,800$. The next it’s 11,600$ so on & so on but never higher than 13,000$! They’re worse than a dealership.

The buying process was incredibly easy and straightforward. Delivery was very easy. This would have made a 6 star review, except the car was a lemon. After a thorough inspection the car had major leaks, signs of undisclosed flood damage, and even error codes. A former Carvana employee saw the inspection and was very surprised it was sold to me. I contacted Carvana and they encouraged me to schedule an appointment with SilverRock to assess, but I couldn't even get a reasonable appointment made. I traded the car within 7 days and fortunately the second car has met expectations. So I am thankful for Carvana's 7 day policy.

False: Seven-day money-back guarantee. Not only is that false, but the trial is a steal your money and your credit card information at the same time. Cover your wallet on this one - there is no contact information, you can not get back to your account once you put your information in. The whole site is set up to grab credit cards and such them dry in dribbles that they think you won't notice. Try to speak to anyone, it robots you until you give up, as they bleed millions of credit cards for $15 per month. And the product is junk, novice, garbage, and looks like a 7-year-old did the software. There are tons of better products on the market - dodge this one like a disease.

I really liked the ability to filter choices as far as finding the EXACT vehicle you would like to find. You can plug in notifications, so you get notification as soon as your perfect vehicle comes available. Buying a car can be a giant pain, but I am very pleased with my Carvana purchase. I can't even think of anything that could have been better. The person that delivered my vehicle/picked up my trade-in was really great, and the truck she drove was very cool. Everyone that I talked to online during the purchase was really responsive & helpful with all of my questions. I am 50 years old, so my tech abilities aren't as good as they could be, but it wasn't overwhelming or scary to get it all done properly. I love my new car, and they paid me a fair price for my trade-in too. I did my research and their offer was the best one.

Purchased a 2023 Volvo C40 and the experience was seamless. I knew my rate, I knew the cost, and the car arrived exactly as expected. Detailed, clean, no surprises. The delivery driver was the highlight. Personable, transparent, and genuinely focused on making sure I was happy before he left. Communication about the drop-off was clear throughout. I haven't completed registration yet so this is an early review, but based on the buying process alone I'd recommend Carvana without hesitation. Couldn't have asked for more.

I have to say after using Carvana for yet another vehicle I am truly impressed. Came to the app like normal plugged in what I was looking for and it was delivered in just a couple days. Exactly what I ordered and exactly what I was expecting. Delivery person was wonderful and the process to get it from purchase to driving was phenomenal. Thank you kindly..

Overall a great experience. It was easy to search for cars with specific requirements. The approval process was smooth and easy, and delivery was a breeze. I was especially impressed with the delivery drivers. Great communication and professional.

High prices, High apr, shitty warranty. Shop somewhere else.

Carvana makes it sound great, then you book an appointment based on day maybe your flight time the following day. WATCH OUT, they change appointments times without a conversation, so if you have a flight, subtract another 1k dollars off your deal price because it just cost us $1050 in flights. They don’t care, they don’t reimburse or offer and concessions for them not honoring the deal everybody signed to. Sell your car personally if you can, they already undercut so they can resell obviously but then they hose you on top of it.

The truck I bought was not inspected whatsoever and has a ton of mechanical problems. I can’t get anyone to fix it, and it’s been two weeks, and I still can’t use it. Carvana was nice about it, offering to take it back, but it would have cost me a few thousand to do so. I decided to just keep it and try to get it fixed because it would cost so much if I returned it, and there was nothing in my price range coincidentally...

Jawn was great! I drove to Denver from FC, the whole thing was easy and upfront. :) I would recommend Carvana to everyone.

The car was delivered with no oil….dip stock completely dry. Also, air filter % on 0%, car needed an oil change. Also car had I scratch the side of a quarter on the nose of the car. It looked like they scraped the front of the car on the transport truck. Mind you, this is a $68k corvette…car is ppf…and the ppf has to be redone due to the scratch….. The scratch was not pictured on listing. Btw…not only did I have to pay for 2 quarts of oil and a oil change after spending 68000….. but I’ll also have to pay for a ppf repair… Mind you, I’ve had the car for a week.

It would be so helpful to be able to talk to a human. I can't explain to AI, a robot.

Dear Carvana Customer Support, I am deeply disappointed with the condition of the vehicle when I collected it from the Beacon location. The interior was dusty and poorly cleaned, with mud on the floor mat and pedals, footprint marks on the back of the driver’s seat, and leaves inside the engine bay. In addition, there appeared to be hardened wax or tree sap residue throughout the exterior of the vehicle, including the roof, front windshield, and rear windshield. There were also numerous scratches on both the interior and exterior that were never highlighted in the vehicle photos or description. I further discovered multiple paint chip areas that had been poorly touched up with blobs of paint that were neither professionally blended nor smoothed out. These defects were not disclosed in the listing description.

Order a car. Delayed 2 times. When we got it the whole underside was rusted. Needed about $5000 worth of work. When we tried to exchange the denied our paperwork. 150 point inspection is bs. Whole company is a scam run by a felon. If I could give 0 stars I would.

I absolutely love my new truck. There are a few things I think you all could have done better. It was not detailed, the windshield was extremely dirty, the dash was dusty. The carpets and seats were good. The windshield still had marks from a suction cup, I’m assuming from a prior owner. Delivery itself was great, she was very polite and professional.

DO NOT DO IT! They sold me a car that was undriveable. I made it less than 1 mile away before check engine light came on, then high temperature light came on and then the battery light came on. I immediately called Carvana and they had me bring it the mechanic that night. The Mechanic said I can't believe they sold a car like this and said it has to go to an Audi dealer. I asked Carvana for an exchange and they tried to jack up my price $100 a month when I requested a refund, they told me I had to wait 15 business days for my money back!

Am very pleased with the whole process of purchasing a car through Carvana.. The delivery was great... Only issue I have is getting with the insurance company I had to use in order to receive car and cancel coverage so I can use my own insurance.

I would have given a higher review if the salesperson would have told me more about the car. He didn't tell me to hold down the break when I was when I started the car up, and he didn't show me where the hatch was for the trunk or for the hood.

My husband and I recently tried purchasing a truck through Carvana, and the entire experience was a disaster from start to finish. We entered all of our trade-in information and were offered $22,200 for our vehicle. We accepted the offer, found a truck we wanted, completed the financing process, got approved at their lowest interest rate, and finalized everything on our end. We even paid $990 to have the truck shipped. The truck was supposed to be delivered between 4 PM and 7 PM. At 4:17 PM, we got a call from Carvana telling us the truck was in terrible condition. The associate admitted it reeked of cigarette smoke, had dents and scratches everywhere, and had a windshield cracked all the way across. None of this damage or condition was disclosed or pictured online. The associate actually canceled the order himself because the listing was so inaccurate.

We absolutely love the vehicle itself, and the trade-in process was smooth and straightforward. Carvana provided what we felt was a fair trade-in value based on the condition of our previous vehicle. However, we are extremely disappointed in the safety and inspection standards Carvana claims to uphold. The vehicle we purchased arrived with a significant chip in the passenger-side windshield that was neither disclosed in the listing nor visible in the 360-degree vehicle images.

A total frustration! Carvana got my car but I got nothing in return except a returned check. My bank told me it may be returned so no deposit for me for the next 10 days. I will leave the country but I can’t have my money that is urgent for me especially now! Carvana blamed me for depositing the check online though they had not given me any notice about that before. What was I supposed to do without a car? To go to the bank on foot for 1 hour? Also, Carvana blames the bank policies and wasting my time by referring me to some different guys who have not done anything but repeating the same rhetoric. They were a total nightmare!

What l loved most is I could see if the vehicle was from personal use or a fleet. When John delivered truck he was amazing and answered all my questions. The truck was in great condition. I would buy another car from Carvana.

This has been the absolute worst experience of my life. They sold me a total of 3 lemons. Now I am stuck with one that I’ve had less than 60 days that has no a/c and other issues. Nightmare!