Carvana Reviews

Overall start to finishing in buying a car and trading in a car was very easy, simple, and what was agreed upon has happened. Communication was prompt, driver showed up on time and made the process easy and quick.

By far the worst experience. First off, I was approved for a vehicle, and I was very excited to receive the approval email. Not four days later, and less than 48 hours before my car was supposed to arrive, I received a cancellation notice because they couldn’t verify some information. I had plans and family that I told about this approval, and that was ripped away with no real answer on why. I can’t get anyone on the phone. I receive an automatic response saying I was canceled. Also, the vehicle I wanted immediately was reserved by someone else. This is unprofessional, and a simple phone call would make this a lot better, but that’s more of a dream if you want to speak with a representative of Carvana after they made their decision. I am disgusted by Carvana.

The notarized part was frustrating. Your computer system needs update. I tried four times before it finally went through. Your people were extremely respectful and kind. They did their best to help. I think your delivery driver should be a notary and do it all at once and in person.

This is my second time purchasing a car from Carvana. It went so well the first time, I came back for a second. It makes the process so easy. Their customer service was phenomenal when I had to call with a couple of questions. I honestly can’t say enough about this car buying experience.

This would have been my fourth car via Carvana. The last 3 went very smooth. Fast forward 2 years later and it’s such a mess. They would not deliver to my house like they used to, so had to drive almost 3 hours away. I needed to check on specific features but neither I or the advocate on chat could contact the location to have them check. I then drive out and picked up the car and it broke down halfway back. Carvana was closed so I tried to call SilverRock. SilverRock didn’t have any of my information yet so I had to use my personal AAA service to tow it to a mechanic close to me.

This was by far the easiest and most transparent car-buying experience I’ve ever had. I already knew my terms and payments, and the entire process was explained to me step by step without any issues. The delivery was right on time, and I’m absolutely in love with my vehicle. I’ll definitely recommend Carvana to anyone looking for a reliable car.

Awesome experience! Everything is basically done online. From the purchase process, down to the paperwork. Only thing I had to do in person, was fill out the necessary paperwork work DMV and sign off on my new car. They need to work on their picture taking, because my cars paint is flawless. Outside of a few imperfections! The car drives beautifully! You can’t beat the 360 view of the soft top down and that 6 speed manual! But the grand touring! You won’t regret it!

This was our 2nd purchase through Carvana and just as expected from our first, it was an easy seamless process. Our finance rate was better than expected or what we were getting elsewhere and easy trade in! Our delivery guy was super knowledgeable, polite and communicative. I always recommend Carvana!

This will be the 3rd purchase from Carvana. The process has always been easy and smooth. The delivery driver was communicative, professional, polite and informative. And on time! Carvana provides a lot of photos and points out the defects on the vehicles. Although I don't mind the car lot experience, it's so much more convenient to be able to browse from home and then have it delivered to you. I found the car I wanted and didn't have to hope it was still on the lot when I got there. I may never purchase from a dealership/car lot again. This last purchase/delivery was the smoothest and my favorite vehicle thus far. For the convenience alone I would recommend purchasing from Carvana.

This was the easiest way I've ever bought a car. Nice people and easy application. I give 5 star all the way around. The website is easy and it also gives you all the best cars or trucks for your Budget. Will buy again. Best part is delivery on the Carvana truck. Yes they deliver just like it shows on TV.

This experience has been great, great communication and all information accurate. Truck was delivered with a nick in the tire sidewall and this was fixed quickly and without question. Delivery driver was friendly and knowledgeable. Truck was as described. I would definitely recommend Carvana to friends and family. Thank you Carvana.

I went the Carvana route because I didn’t want the pressure and stress of buying a car in person. I got pre-approved by my bank and had a down payment. I then found a car and filled out the the application. Immediately, I had a problem because it wasn’t apparent how to apply my down payment. It was then that I noticed a timer. This would be a theme. As a am trying to get answers from Sebastian, the AI “person”, there was a timer winding down my time to complete my info. The answer I received was not clear, so my time ran out. I tried to start over but was locked out. Frustrating. Moving on, my instructions were to wait to receive a purchase agreement in my email, so I waited.

Car was delivered completely filthy. Food on gear shift, windows dirty, couldn’t read display for greasy film, milk like substance on leather seats and doors. Car had not even been washed. Just expected it to be detailed given the amount of money spent. Should have taken pics but didn’t bother. Just cleaned it ourselves. Do better.

This is the fourth car that my family. Has purchased from Carvana. We appreciate how quickly and hassle free it is to search for a car, purchase it and have it delivered! This time I even sold a car to Carvana. Delivery people are amazing, and the vehicle condition is amazing.

I was trying to buy a car from Carvana for over a week and a half now, they (Carvana) keep saying my credit has a freeze on them which is not true. I called the credit bureau and had them lifted, when I checked the credit website it showed Carvana had done inquiries already. And my husband is a cosigner and they kept running his over and over so I finally just told them to forget it. That was worst experience I ever had buying anything. BEWARE!

When we received the vehicle it has a transmission issues, now I have to worry about getting it repaired, apparently Carvana didn't inspect the car before I received it and has inconveniently made it hard for me to get any results. I would greatly appreciate Carvana reaching out to me to help resolve my issues.

Drove car 30 miles. Engine light came on - not able to speak to a person on phone - finally was able to go through chat - have to take car to dealer - not able to drive - couldn't get appointment at dealer until after my 7 days so now I have no recourse except to keep car and deal with any problems - not very happy.

I ordered two different cars in the past month and got a delivery date and requested off my job to be home. BOTH times they changed the delivery date the day of my delivery. The customer service I called didn’t care at all that I was inconvenienced. They all only care about the sale. Very unprofessional.

I have bought several cars from carbon and never had a bad experience till today. Got a truck delivered last night at 7 o’clock.. Took it for a short test drive. Everything seemed right a little vibration nothing much but did not have time for a large test drive. This morning I got on the interstate as soon as the truck got up to 64 to 70 miles an hour it started shaking violently took it to where Silver Rock told me and had it checked out by their service and they told me that it was bad tires. The tires are not good for road travel. Was then told by them to take it to a tire shop which I almost got killed on the way to the tire shop with the truck shaking violently.

I recently purchased a 2016 Dodge Ram 1500 through Carvana and couldn't be happier with the entire process. From start to finish, everything was incredibly easy and hassle-free. The website was user-friendly, the vehicle details were clear, and the financing and delivery process went smoothly without a single issue. The truck arrived exactly as described and in great condition. Carvana’s customer service was responsive and professional throughout. It honestly felt like the future of car buying — no dealership pressure, just convenience and transparency. I would definitely buy another vehicle through Carvana and have already recommended them to friends and family. Highly satisfied!

My experience was good, the first vehicle had issues but my second vehicle choice was great. The process was easy and simple. The customer service was a pleasure to speak with. I will definitely recommend to my family, friends, co-workers anyone who is looking for their next vehicle. The process was so easy from the beginning to the delivery of my vehicle. I love the trial period. Thank you Carvana!

Overall pretty easy. Was hoping to finance thru Carvana just to make things easier and was willing to pay slightly higher rate for convenience, but was quoted an embarrassing 24% rate. Instead used a credit union for 4.99% loan. Felt like predatory financing. Also never told I could transfer my plate and was instead charged for a new one. Not thrilled about that. Though a little better than a dealership, still not an enjoyable process.

When my truck arrived, I inspected the undercarriage and it was completely covered in sand. I found out the vehicle came from Florida. I assumed that Carvana inspected the undercarriage. I was wrong. I had to clean under the vehicle with a pressure washer to even see the frame to do a good inspection of the frame and under the vehicle. After a few hours of working on the undercarriage, the frame and undercarriage was fine. I just wished they would have cared a little more about giving me a clean truck. The truck is wonderful and very happy with its performance. Everything else with Carvana was Great. Thanks.

Overall, the experience is easy to purchase and saves time. I love the car but was very dissatisfied on Carvana not disclosing all cosmetic imperfections. Only 3 light scratches were disclosed but car had several small dings (dents) and one really bad wheel. Good thing Silver Rock has agreed to cover the affected wheels (pending replacement) but did not approve the dings. I informed both Silver Rock and Carvana that even know that used cars come with imperfections, it still was not right that it was not disclosed in details of the car and requested to make it right but Nothing was done about this so that’s why I rate 3 stars.

Overall very happy with Carvana. The vehicle we purchased was in good shape and is our new family vehicle. Only issue was the cleanliness of the vehicle. When we received it, it appeared that it was put through a car wash and maybe had a quick vacuum. I contacted customer service and was given a credit towards a more detailed cleaning. Other than that, we are happy! Much easier than messing with an in-person dealership.

This was my first experience with Carvana, but it will not be the last! Thank you to the Advocates and Sebastian for a smooth, friendly, and professional transaction. From start to delivery to purchase, it was much easier and certainly less time-consuming than going to a dealership. Thank you Carvana!!

We were in the market for a new vehicle and decided to give Carvana's website a try to see how far into the process we could go. Next thing I know, we're the proud owners of a "new to us" car!! The whole process was fast and very simple. From financing to the actual delivery and trade-in pick up, it was faster than spending an entire day at a dealership. I would recommend Carvana 100%!

Purchased our car mid December of 2024. Traded in our daughter’s Prius so we could give her our newer Prius. Paid cash for our car. Process took a long time and was overly complicated because Carvana reps kept giving conflicting information regarding necessary documents. Two hours before we were supposed to pick it up, we were notified it was delayed due to an interior issue, maybe due to an odor but the rep said there were no notes on the account. On Christmas Eve we were finally able to pick up the car. We noticed water damage on the interior pillars and had the repair facility check the windshield. The car was garaged until we took our first road trip in March 2025.

I can understand needing to reschedule delivery, but it was rescheduled three times. Immediately upon parking my new vehicle in my garage it began leaking oil on the floor. I can see an oil leak from the rear differential and from the engine. When I start the engine there is a loud and distinct "TICK TICK TICK TICK" coming from the lifters, rockers, and camshaft of the engine. Not to mention the whole Jeep wreaks of cigarette smoke.

I will begin this review by starting with something good. I have purchased from Carvana once before and the actual purchase experience was great then, and it’s just as great now. Simple and fast with very little to no hassle. The recent purchase I made has come with a severe amount of issues. Mechanically and aesthetically. The car was listed for $30k+. But the vehicle has an alarming amount of issues that will cost a lot of money to fix.

I put a down payment on vehicle but used a different lending source that had better rate and terms. Now it will take 10-15 days to refund that deposit. Will I get interest on the $5,000?? If not the refund should be made immediately. I would not recommend giving Carvana a deposit until you are for sure going to use their lending.

This was my first time buying from carvana and it was a really easy process. Application took maybe 15 minutes if that to complete. Once approved, the car was delivered in 2 days. I didn't have to go to the dealership & deal with an aggressive sales man just was the main reason I chose to purchase from Carvana. The only negative thing I have experienced with the car I purchased was the extra key isn't programmed for the car. I have to take it to the dealership and pay around $300 to get it reprogrammed.

I had issues when car arrived, it is always expected to have some issues on a used car however Carvana made it right. I recommend it to everyone and will be buying from them again. The experience was great. Also the warranty is amazing with the cars they sell. I will use them for my next purchase for sure.

I’ve only had my truck for a week now and I’m really glad I chose Carvana, the dealerships gave me the run-around plus I saved on extra dealer fees. When I first drove it I was like she’s a keeper, no need for a trade in. I’ll respond back in about 2 months and give an update.

This is our third Carvana purchase and probably the last. The last vehicle we got from them was filthy when we got it and the delivery driver said they ran out of time to detail before the appointment. We have you the benefit of doubt on that one. Well fast forward to this purchase and again not detailed, the battery cables are all rusted and the battery is a cheap undersized swap out and the brakes need to be replaced. I will be sure to let everyone know our experience and like I said will not purchase from Carvana again and we are shopping for a new work truck fleet and we will be taking our business elsewhere.

The car is completely as described. The process, though fairly easy, was confusing at times. The steps you should take were outlined, but some of them were easier said than done. It got done, but confused me several times. The delivery took place outside the hours I had been given, but I did get a call giving me the driver status. The driver was very pleasant and the transfer from getting the new car and taking my old car went very smoothly. I would say from my experience, I would do it again.

I would like to start off to say the experience was amazing and simple. I ordered a car, and it was brought to my place so I could test drive it and officially sign for it. They give you 7 days to decide to turn in the car if it doesn't suit your needs or wants. Overall, I love my new car and am glad it went so smoothly.

I have been very satisfied with both the Ai chat bot and customer service representatives that I have spoken. All very professional, always asking if I’m satisfied with the service. I will be recommending your services to all my family and friends. Once I’m finished with what I’m saying about a topic or topics I’m done. Why you would force this upon me I’ll never know, gonna look passed it and not allow it to ruin this for me. Thank you so much.

This is my 2nd car purchase from Carvana. As with the first the transaction was so easy. The delivery was flawless and Carvana addressed an issue with the back right brake immediately and covered 100% of the repair. The customer service is top notch. The financing is easy. After spending 5 hours in a dealership with my son, it was a good reminder why Carvana is the way to go.

Buying a car from Carvana was extremely easy! I did it from the comfort of my home. The gentleman that delivered it was very nice and knowledgeable about the process and picked up my trade in (which I was given more for by Carvana than any local dealership) with no problems. I love my new car, I just wish they would have disclosed that it had been smoked in, but after a chlorine bomb everything smells fresh again.

Purchasing a vehicle with Carvana was so easy and peaceful! We will definitely be purchasing our next vehicle through Carvana. Thank you making the purchase so easy minus all the extra haggling and hassle of sitting in a dealerships for hours.

Great service and seamless processes. Awesome customer service and support. I would recommend to my family and friends. This was the easiest car purchase I have had ever. I look to purchase more cars in the future from Carvana. Keep up the great work with great people focused on the brand and customers.

It started out decently, but the clear disorganization has left a bad taste in my mouth. When I purchased my first car and realized I would have to exchange it with Carvana, I took it to the Schaumburg dealership, where they hadn’t even realized they were receiving a car from me. The dealership had to take extra time to set up the exchange despite me having done so through their website previously.

Truck was delivered nasty. Inside and out. Also, old vinyl lettering was still visible. Dog hair through out the truck. Truck bed was filthy. This is my 3rd purchase from you all. Other two transactions were fine - not this one. I will have to take this to a good detail shop and probably drop $200. Not happy. I feel I am owed somewhat of a credit for this hassle. Not of this was visible on the website pictures.

Excellent communication regarding the process. Delivery came as expected. Only disappointment was that the person who delivered the car said I could ask for an extension on my 7 day preview. I had hoped to take the car for a drive in the mountains the weekend after I got the car. When I asked for an extension, I was told just to have more time for a longer drive was not a good reason.

Don't do it unless you're at one of their dealerships and inspect the vehicle in-person! I received my vehicle yesterday, 4/27/25. Overall, love the truck; however, there are two major issues that were never disclosed:

The purchase process was easy and fast which I loved. The only complaint I have is the delay in delivery of my new truck. After paying almost $1600 for shipping and waiting a full week, an additional multi day delay due to the vehicle missing the transport because of detailing is ridiculous. I'm glad the rest of my transaction went smoothly, but I was very disappointed in the shipping delay.

Upon taking delivery of the vehicle, I was able to notice that the interior detail didn't touch every crevice and corner of the car, which could easily be addressed by a brush doused with trim cleaner. Furthermore, the interior Carvana stickers weren't removed, and on my car, the windshield was evidently not cleaned properly. As such, the overall experience is rated at one star instead of five stars.

Smooth and easy way to purchase a vehicle. Was very impressed with my delivery driver. Was very professional and great personality. Was very impressed! Thank you Carvana. Will be a return customer. The whole family loves our new ride. Now we have enough room for everyone. Me and my wife have nine grandkids so we always have a few little one with us. This vehicle make going places fun again. Not to mention a cold a/c in this southern humidity. LOL.

My experience was absolutely horrible. I purchased an Alfa Romeo from Carvana last week. My delivery date was delayed and I wasn’t notified to a couple hours before my appointment. When the car was finally delivered I had it for less than 18 hrs and drove a total of 30 miles the car broken down and I had to have it towed back home. I was offered another vehicle which was the exact same one with less miles. I had submit more financial information then my original application which completed 4 days prior. My new car was supposed to be delivered on Friday and it was once again delayed. I traded my old car in which worked perfectly fine and have been forced to go an entire week without a car. Carvana has offered me nothing for the extreme inconvenience. My new car is supposed to come on Monday. Let’s see if it’s delayed for the 3rd time.

The car was clean upon delivery. I do not think it was waxed or polished. The tire pressure was wrong on three tires and missing one tire valve cap, which I replaced. The paperwork was fine, no issues at the Beacon NY facility. HOWEVER, THIS IS AN ELECTRIC VEHICLE. THERE WAS 32 MILES OF CAPACITY; IT WAS NOT FULLY CHARGED AND I COULD NOT GET HOME. I asked the woman there to direct me to a charge station and there is none! VERY FRUSTRATING. Had to go find a nearby station, pay for a charge, and waste an hour getting enough capacity to drive home. I am formally requesting a $250 refund check for the inconvenience and inadequate preparation.

The Carvana car buying process was simple and easy. Didn't have to waste my whole day in a dealership. The pickup of the vehicle could have been a better process. I had an appointment time set for pickup. I got there and had to wait over an hour to get my vehicle. They had to clean the vehicle inside and out. Mind you they had the car there two days before my scheduled pickup. Other than that, I prefer the Carvana process over going into a dealership.

I recently purchased my car through Carvana, and I couldn't be happier with the entire experience. From start to finish, everything was incredibly smooth and stress-free. It was super easy to browse through their selection and find a car that fit exactly what I was looking for. The pricing was transparent, with no hidden or unnecessary fees—what you see is truly what you get.

This was the best experience I've ever had purchasing a car. From my first search to the day the Carvana truck rolled up to my house with my new car, every detail was clearly communicated for a flawless transaction. The best part is that Carvana gave me a substantially better trade-in amount than I could get from the dealership I purchased my old car from!

Carvana has an amazing automated process for buying a car online. It was very easy to trade in my car. Fair valuation and an easy process for submitting documents. The problems came when I bought a car from Carvana. The first car, had major problems. It stopped driving on my way home and the next day I took it to the manufacturer dealership to assess the issue. The car was only 2 years old and had less than 30K miles on it. They determined the car was in an unreported accident and had water in the relay box. They also identified several other issues with the car, all in, totaling over $10K in repairs needed.

Personally, I experienced some frustrations in using the website and completing the entire process of purchasing the Honda and trading-in my Venza; however I can really only blame myself for some of the challenges. For example I couldn't find the Title for the Venza which resulted in needing to twice reschedule the delivery/pick-up while I got a duplicate. However, when Carvana's agent - Primitivo ** - arrived for the delivery, all my anxiety and frustration was washed away by his amazing kindness, patience, and helpfulness, with things like the last minute signatures I needed. He was also immensely helpful in explaining and orienting me to my new vehicle. I was so impressed by Primitivo that it has left me with nothing but a 300% feeling of satisfaction with my whole Carvana experience. Please thank him again for me, and you can be certain that I won't hesitate to use Carvana again in the future. Thank you!!!

The attendant was very nice, friendly, had a lot coordination. He was the only one in the front desk. I pick up my Chevrolet Equinox last Friday after 7PM and he was extraordinary. The best customer service coordinator!!!! I don't know his name but he managed to coordinate 3 customers and it was as fast as he could. Very interactive, acknowledged and friendly. My vin# **.

We have had a great experience with Carvana. The car we originally got was not up to our expectations, that’s the reason for 4/5 stars. The car was clean, but mechanically it needed a substantial tuneup. We found another car and Carvana was willing to do an exchange within our 7 day return window. The second car was exactly what we wanted and VERY mechanically sound. We told the man who delivered the second car exactly what was wrong with the first one. He took really good notes and submitted it to his supervisor. We were able to do all of this from the comfort of our home/driveway. I will definitely be recommending Carvana to my family and friends in the future.

Got the car on Good Friday, following Monday, engine light came on, took to dealership, had 1 day, engine light back on again, till as I write this the car is still in the shop. I would've exchanged the car, but Carvana wanted another $1000-$1990 to get another car. I'm stuck with possible a $23000 lemon. I would never, ever, buy from again! After it's delivered, you're on your own! I couldn't take it to one of the warranty shops, because it would've been at least a week before it could be looked at. You can't drive a car with the engine light on!!!!

The experience was a nightmare. I went thru the process, paid my Shipping fee. I was quoted my trade-in and after I had spent money as well for insurance and finished the process they come back to me. At the end the trade in value was way less than original quote, PS my car had a new engine put in and they would not take the new mileage of the car, only the odometer reading.

I want to begin this review by noting that I purposefully waited a few weeks to ensure that I was not writing from a place of anger or frustration and was as objective as possible. My experience with Carvana was incredibly disappointing and dissatisfying. In truth, the only reason that I gave two stars as opposed to one star is because every single employee that I dealt with was very polite and professional and that should be recognized. However, beyond that, I cannot say that there were many redeeming qualities about Carvana or this experience.

I am not really happy with this purchase but I need a vehicle. The description of the vehicle was not accurate. It said I had keyless entry and I don't. Also there is never a person to speak to just emails and I don't know how the vehicle warranty goes or if I have to use a certain group for repairs/maintenance. I don't know that I would recommend this puchase method to others at this point.

Hassle free, the new and only way I will buy a car now. We came in thinking we may drive away without the vehicle because I was too good to be true. When drove way we couldn't believe it was really that simple to buy a vehicle. We trade in a vehicle with a high monthly payment, we got an suv that we loved and lower our payment.

Car was to be delivered on set date. I took off work. Received a phone call from advocate saying as long as I uploaded 2 forms of address verification by 9 pm car would be delivered as scheduled. I immediately uploaded forms. Online account status was “you’re all set, sit back and get excited about your car” then morning of delivery I get an email saying I didn't complete required documents and my delivery was cancelled but I could reschedule. I tried chatting with an advocate (you can’t call them directly) and spent 45 minutes with a rude person who answered none of my questions. Won’t use again!

Hello, I just want to say what an amazing team you have at Carvana! I needed a new car once my old car was no longer useful. This is the best car buying experience I have had in my whole life. I would love to be in one of your commercials someday just to tell people how amazing you all are!

When I looked online the purchase my 2017 xt5 Cadillac there was no cosmetic issues on the door panels but when it was delivered to me there were issues on the door panel which I asked him to fix. Never really got an answer. Had the car for 2 weeks. Disappointed but I want to keep the car because everything else is pretty much in order outside of the reclining seat that needs a new Switch.

Best car buying experience I have had. Love my new vehicle. It was effortless and stress free. I recommend to everyone I talk to. Would definitely go through Carvana again. Everything was done and ready to go before the vehicle was even delivered. Awesome experience. Everyone was friendly, helpful and great to work with. They also gave me more for my vehicle than any of the local dealers were willing to which greatly helped.

Thank you for making this process fun and easy and taking the hard work out of finding my perfect vehicle. My credit wasn’t great and it was comforting to know that I could still get a reliable vehicle for me and my family at a price I could afford with teens that work for me.

The new car seemed great until I cleaned it myself. Inside and outside were pretty clean. Literally an inch of mud coating everything under the car! I couldn't do that to a car if I had ll day. Never seen anything like it. I'm strangely still excited about the car so I clean it myself. Took me 45 minutes to get it off with a pressure washer. Chunks falling off like coffee cups. Carvana offered to pay me $100 to pay for a detail but not until the 7 day return window was closed. Whatever. Then, I picked up a friend to go to the airport. When we hit 55 mph the car started shaking uncontrollably. At this point I immediately called to exchange it. Exchange was pretty easy. Same make and model. But I lose the $100 for my cleaning effort.

First purchase in 2022 was thrilling, made special with bow, balloons, restaurant gift card, no delivery charge, very instagram-y, one of a kind experience. That’s all gone now. Here’s the coin, here’s the car, sign and get out. No high touch, nothing special. Very “take it or leave it”, plus we charge you $400 for this crap service. Would not do again.

Carvana claims they do a thorough inspection, but they don't. Shortly after purchase started having trouble with power steering and shop found that there was damage to the vehicle that should have been easily identified if they looked under the vehicle. It had clearly hit something or jumped a curb prior to purchasing. Manufacture warranty was voided on the power steering because someone had tried to "fix" it without taking it in somewhere which if they inspect under the hood they would have seen. They do not want to take any accountability or extend the limited warranty. The 3 months I have owned the car it has been in the shop longer than in my possession.

The process of ordering the was smooth and simple. My biggest issue was with the verification process as I only found out after the fact that my licenses would need to be updated to be accepted as well as certain address verification could not be accepted even though it met the guidelines. This lead to me having to contact customer service multiple times as the AI chatbot did not help in the slightest. I can't say much better for the customer service team as they acted rudely, told me I would lose my purchase and offered no assistance, even though it was information I couldn't have know before the purchase, lied to me about my address verification documents being approved, and over relied on canned responses to push through the conversation. If purchasing again through Carvana I would absolutely prepare an abundance of documentation ahead of the purchase just to save myself the time and headache.

I bought the car and picked it up. Went 80 miles on the I-75 and had no brakes, managed to get the car to a safe place to have it towed. Found out it wasn't checked out. The brake line hose was rubbing on the tire and broke the line. Had 55 pounds air in the front tire and the rest had 44 lb. Car only had 3000 miles. Had the car towed and repaired. I also had Silver Rock repair coverage. Turned all expenses in and they said it is covered, Carvana said it was covered. I still am fighting them to get reimbursed for the repair and the car rental. This is not good. I'm at the point I need an attorney to get my money back.

Every aspect of my first Carvana experience was excellent, I even put a post out on LinkedIn to my 2000+ connections as I was so impressed with the process and cost as a busy executive. Only negative feedback is I looked for over 5 minutes for my order number and cannot find it on any emails you sent during the process.

Had some trouble deciding which vehicle I wanted from the large selection. After changing my mind 3 times, I finally decided on a 2023 Hyundai Santa Fe. For the most part the purchase process was stress free. Lots of support available both on the phone and via chat. All my questions were answered quickly. Thank you Carvana!

I purchased my second car and this time I took the risk of buying a luxury vehicle from them. I bought a 2019 MB E450 Coupe and to my delight everything went very well. The pick up at the Norfolk, MA location was seamless too and everyone made sure I was taken care of. Overall, once again I am impressed with Carvana

First vehicle I purchased 2024 GMC Terrain had a lot of problems. They made an exception and excepted a vehicle but I didn’t want but I found something. I was suppose to get a refund 290.00 and haven’t received it. Linda helped me with exchanged and told me once car was exchanged I would be refunded.

Car matched descriptions on website. Car was delivered to my home and trade in picked up. Service was friendly and very helpful. Man explained everything I signed and took me through all the steps. It was simple and easy. A lot of cars to choose from…found the one I wanted… It was that’s easy. Gave a great price for my trade in. No complaints.

Thank you for working with me on the purchase of my new Jeep. Flawless buying process and the car itself I couldn't ask for better. You guys delivered, literally and I can wait to see what my future has in store. Will definitely recommend you to any I know that may be in search of a car

Happy with the vehicle but not the overall service. I had to call numerous times to get the insurance info worked out and be the mediator between the insurance company and Carvana which to me is unacceptable. At times I felt like Carvana did not want me to purchase the vehicle from all the back and forth for 3 days trying to meet their deadlines. Other than that after all the running around I did I made it worth my while....

I enjoyed being able to look for a new car without the pressure from salesman. Process wasn’t very long and easy to get through normal all day process at a dealership locally. I love my new suv and it’s better than what I thought. The process from beginning to end was not long winded either.

The whole sales experience was seamless. So much better than a dealership. No haggle price. The 7 day trial gave me a good feel about the purchase. The guarantee of no vehicles having been in a flood was reassuring. The delivery also was great. The lady was very informed, courteous and friendly. Highly recommend this buying experience.

I absolutely hate buying cars. I am 62 years old and have purchased quite a few cars in my time. The waiting at the dealership while the salesman "Goes back to check with his manager." Is not something that I missed. The normal 5 hours sitting at the dealership didn't happen this time. This was by far the easiest and most pleasurable car buying experience I have ever had. The website walked me through each and every step. And then the grand finale was walking out my door to my car being delivered to my door!

My daughter bought a car from Carvana last year. She's not been able to drive it since purchase and it has sat in now shop or another since she got it with no one able to diagnose the issue. The warranty through Silver Rock was worthless as the shop sat on it, threw parts at the issue and finally the warranty expired. When we called both Silver Rock and Carvana they both said there was nothing they could do because the warranty was expired, as if we had not been waiting for their shop to address the issue. The Hyundai dealership thinks they know what the issue is but now the repair is on us, a half a year of car and insurance payments later while it sat in one parking lot or another. The process might be convenient, but don't expect a trouble-free vehicle or any satisfaction from their warranty process. I recommend buying a car from another company, Carvana does not care about their customers when they have your money. We are considering legal action to recover expense for repairing the vehicle.

Attempted to purchase a vehicle, submitted the funds by money transfer from my bank account and was called 15 minutes later, at 6 pm on a Friday by Carvana rep advising I must secure insurance by end of business day. I tried to explain it was outside of business hours in NY and they said my delivery date that I was required to select during purchase process would be canceled but they would hold the car in purchase pending for 48 hours. I secured insurance the following day on Saturday and uploaded the certificate of insurance. I was called again and advised that it was inadequate since my insurance renewal date on my insurance (I have a bundle policy with other insurance) was in 28 days, they said that I need to secure an insurance renewal, there must be at least 30 days of coverage in effect.

My windshield wiper fluid does not eject out to clean the windshield. My auto starter button does not work. There are 2 recalled parts for this model and have not been replaced previously. These are some things should have been listed in the description. Other than that there is nothing wrong that I’ve came across. Overall a nice car.

Truck is nice. Buying was easy and quick. However not everything wrong with the truck was listed. Radio malfunctions. Bad patch in one tire. Both seat belts are not working properly. Key gets stuck in ignition. Kinda disappointed that this wasn’t listed or addressed upon purchasing the truck. The amount I’m paying for this truck and the mechanical issues it displayed upon arrival are unnerving.

I was very impressed how easy it was to purchase my new vehicle. No waiting took less than an hour to complete everything. The delivery was also excellent. Communication through everything was awesome. I couldn't be happier and I will refer others to buy their next vehicle through Carvana. Thank you so much.

This is the second vehicle we have bought from you guys. This was by far the worst experience. The people running the location where I picked up the truck didn’t have a clue what they were doing. Damage was found on the windshield that was not in the description of truck. They saw it and agreed and then came back and said they would not cover it cause they already put super glue on it.

We had a good experience with Carvana. Mostly smooth purchasing process. The only hiccup was only one of the key fobs was working at car drop off. I had to go to the Ford dealership and get this taken care of on my own time. We received push back on getting this expense covered by SilverRock despite being within the 7 day window. It's frustrating to not receive the full product you purchased, as the description said 2 keys, and use my own time to get this rectified.

I’ve always liked the idea of having a car delivered to my house. It was just as I imagine. I got to browse multiple different cars. Get my rates and actual payments geared towards my credit. The price I saw is the price I got. I didn’t have to go to a dealer and have uncomfortable pushy experiences. I just love how easy it was. Thank you, Carvana.

OK-car was not clean inside; the rear compartment was missing the divider insert. I showed up a couple of hours early for the pickup and the car was ready to go which was nice. Sales rep was average in terms of customer service. Love the business premise and will use again.

Absolutely Amazing Experience. Thank you guys so much for the caring and knowledgeable staff that assisted me with my purchase. My family and I truly grateful and thankful for Carvana. Please continue the great work. I know where to go for my next purchase. You guys got a lifetime customer. Thank you once again for this wonderful experience.

Overall experience was very positive and relatively easy. I love my new car! Thanks Carvana. We have exchanged one vehicle with the 7-day money back guarantee, the process was very easy and hassle-free! I highly recommend buying from Carvana vs Dealership, the whole process was done from the comfort of my own home. I believe I will be buying my next car from Carvana as well.

Overall the experience was good. I appreciated the customer service when calling on the phone. This should be my second notation of this complaint, but no "Weather Delay" stipulation was advised to us since the vehicle was being transported from Colorado. Since we purchased the vehicle towards the end of the winter season, we could have better prepared when it came to selling our POV. We were without a car for 3 days. Just help customers be more aware of this type of unconventional problem.

Truck has a chip in windshield, check engine light came on within 10 miles. Notified my associate through email. Never heard anything from him. Took truck to shop. Fixed the issue with the engine light. Still has a chip in windshield taken. And 7 days later haven’t heard a thing from Carvana.

MY experience with Carvana was so simple and amazing that I thought it was too good to be true, waiting for something to go wrong. To my surprise it’s really just that great and Iooove my new baby! I really could not be happier with my purchase. I’m gladly sharing my experience with others! Thank you Carvana!!!!

If I could leave no stars I would! Horrible. Worst experience ever. NOT SAFELY INSPECTED VEHICLES. It's convenient yes but to buy a car and have it delivered to you and not even 5 minutes into the drive and the check engine light turns on, starts misfiring so already first day had to take car to the shop. Stayed there 3-4days! I contacted Carvana. All they said was to traded it back in or get my money back so it seems like they don't care too much if the cars are safely inspected or not and just again today, I had to leave my car at the Shop once again, not even seven days until my test driving.

When I arrived no one was available to meet with me. We had to wait until 10 minutes after appointment for someone to come out and help another customer with a later appointment time. That individual said she was getting another employee for me but I had to wait another 10 minutes for them to come out. Once everything was finished and I was looking at the car it was dirty inside and out. Covered in dog fur. The vehicle also said it needs an oil change so I told the employee who wrote it up and said someone would take care of it.... 8 days later I still haven't heard from anyone. This was my 2nd time buying a car from Carvana and will probably be the last time.

I bought a 2020 BMW m5 competition. Carvana dropped the ball making me miss my deadline. I reached out to Ernest ** as a last resort. Now response. I eventually got a really nice customer service manager who got me my car a day later than I planned. Never they put me in a car with horrible brakes, I couldn’t stop. Let’s see if they fix it. 4-20-25.

Multiple concerns were show from unreported damage to things that just were not noted. Zero ability for resolution return the car or keep it. This is a crazy way to do business and can't say that I would recommend or do this again. The overall cost of the car should have been addressed especially since I had to pay several hundreds of dollars to correct the damages because I liked the car. My experience would be different if cost would have came down.

I have now sold a car and purchased car via Carvana. I am totally impressed. Every aspect of the process has been simple, transparent and equitable. The car I purchased exceeded my expectations. I will not hesitate to do business with Carvana again. The 7 day refund policy eliminated the uncertainty of purchasing a car online.

Whoever is inspecting the vehicle and sending it off as everything has passed needs to have knowledge of how vehicles work. I shouldn’t be getting a vehicle paying 30,000 with clear signs there should be something fixed before putting it up for sell or giving it to a customer after the purchase. Y'all need to do a better job on inspecting the vehicles. Shouldn’t have happened with 2 cars back to back. It show y'all do 150pt inspections. Y'all need to stay true to that and actually inspect the vehicles. It’s what y'all get paid to do so do y’all’s job correctly.

This was the most stress free car shopping experience I have ever experienced. I have told everyone where I got my dream car. I will always use Carvana. The person who delivered it was kind and professional and no salesman trying to get me in something I don’t want. Super excited

Great experience. From the easy pre-qualification and easy search, all the way through the purchase process. This has been the easiest experience I have had purchasing a vehicle. The vehicle I purchased was described perfectly and even in better condition when it arrived than how it was represented online. Couldn't be happier with Carvana.com or my new Jeep! Should the need arise, I will definitely be a return customer!

I bought the car Friday the 11th of April, 30 minutes into driving home from picking up my car in the Norfolk location I was pulled over and told my front left light was out. Then went to the garage the next day Saturday and found out the whole assembly had to be take out 1700 it would cost and a few other things that needed repairs as well. Needless to say your company gave me a 7 day return policy yet my car was in the shop the day after I bought it and I wasn't able to pick it up until the 7th day at 4:30pm so I think that was very unethical due to this was Carvana's fault.

I purchased my Alfa Romeo Giulia from Carvana. Overall, I'm satisfied with the experience. Mostly because I love the car. Carvana is literally just a dealer that you have no real contact with, which means if things aren't quite right, good luck getting them resolved.

I bought a 2022 Chrysler Voyager from Carvana. The tires were bald, not enough tread to pass inspection. It had a plastic shroud of some sort hanging down, had to put it in the shop right after I picked it up so my confidence in their checking the vehicle over is none and because I arrived early for my pickup I had to wait two hours to get my vehicle because my advocate wasn't there yet and nobody else could help me even though my vehicle was on the ground already. Needless to say I will not buy from carvana twice. I do love the van though

I was notified 20 minutes before my appointment that my car would not be ready on time. Then when I got there an hour later it still wasn’t ready. You could tell someone rushed through a cleaning real quick one they put it up in the tower. I wish there had been a better picture of the bubbled rear window tint that will need to be replaced or taken off since it is as if you are looking through water every time you look behind you. Also picture of key fob showed a nice one but the other fob is solid black where all of the writing has wore off (again no picture of this).

Another amazing experience with Carvana! This is the second car we’ve purchased with Carvana. We wouldn’t buy any other way 😊. The staff were extremely helpful, knowledgeable and honest. The driver was prompt, communicative and treated my new car like it was his 💙… Impeccable service. The prices are more than just fair, they are unbeatable! Even the Kia dealership we took our new car to for a state inspection were blown away at the great deal we received from Carvana. Best car buying experience ever!

Very much loved everything about my experience. The drop off was easy and my new ride is amazing. I'm so happy with everything. Thank you!! Never had an vehicle bought online and it was so quick and easy. I would recommend to anyone who wants a quick and easy buying experience.

Buying from Carvana is not worth the convenience of shopping from home. The first vehicle we purchased was delivered dead on arrival and with far more damage than was described. After being sent back to repair what ever was wrong with it, our re-delivery date kept getting pushed back which caused an inconvenience because we both have to take the day off to sign when it arrives. That purchase was ultimately cancelled and another vehicle was purchased. Then the nightmare with that one began. We requested that the tag from the vehicle we traded in be assigned to the vehicle we purchased.

They don't take it off the truck until you sign. Immediately I was missing a charger (it's a Tesla and it was in the photos). They tried to tell me to deal with warranty. I am still trying to resolve this. FURTHERMORE, a trim piece for whatever reason was incorrect and I was PROMISED this would be resolved if I kept the car. Upon Tesla installing the part, they showed where bodywork was done incorrectly and I have chipping clear coat. Carvana will not repair it. Both Tesla and the Tesla-approved local body shop believe Carvana did some repairs before sale, as they even pulled some masking tape off the car.

Buying a vehicle has never been so easy. No car lots, no haggling all day. Carvana gave us a week to drive the jeep to see if we liked it. The initial buying was done and approved within maybe an hour, 2 phone calls later everything was set. They brought the jeep to us. It was such a great experience. I will never buy a vehicle any other way. I was very impressed.

I have purchased three cars from them and I can say will never do again. I purchased a Cadillac from them with low miles and it turned out to be a Lemon. I’ve only driven 1,000 miles and it feels likes it’s falling apart. Horrible clunking sounds, transmission slipping, check engine light and they won’t help. I previously put a claim they Silver Rock and the mechanic that came out told me it was all normal. What the heck is normal about the car idling erratically and losing power. Customer service is a joke and won’t even help, I hated going to dealerships because it gives me severe anxiety, but this is worse. I’ve learned my lesson and will never buy from them again.

My order was scheduled for pick up with a two weeks notice. The day before pick up, I received a email stating there was a delay in my order. Upon pick of my vehicle, they informed me there was a crack in my window that happened during transportation. They said I could call customer service and they would help me get it replaced. When I called, they said there was nothing they can do about it seeing how it was not in the drivers view. Also on pick up I inspected the vehicle and noticed a tail light out. They could not fix it because don’t have a mechanic. I drove 4 1/2 hours to pick this vehicle up so that means I had to drive the vehicle 4 1/2 hours back with no tail light.

My entire experience was great! The online viewing, financing to pick up of my car, all went well. I'd definitely recommend Carvana to a friend and use them again if I have to. My seven days trial made was also great. While driving my Nissan Rogue around for those seven days I felt assuredly if I didn't like the car I'd just return it. But it all worked out.

Everything was great and very easy. The only thing I'd say if I had to pick things apart was the detailing of the car was a bit weak. There were crumbs in the cupholder (ew) and it was missing an air valve cover on a tire. The windshield also took a ton of scrubbing with residual from an old registration. All easy fixes though. Delivery guy was awesome and the whole process very straightforward.

Frustrating Experience with CARVANA’s Military-Unfriendly Policy. I’ve spent the last two weeks trying to purchase a vehicle through CARVANA, and it’s been nothing but frustration and wasted time. As an Active Duty military member temporarily stationed in Mississippi, I went through the full ordering process—only to be told I needed a Mississippi driver’s license to proceed. I explained repeatedly that I’m only here on military orders, and that by law, I’m not required to change my license or home of record.

We picked car up early in am after 4 hr drive, it was clear the car had never been detailed, swept or wiped down. I have all pics to refer. I spoke to someone about this issue and they offered 100$. I took to detail shop and spent 275$ for the inside. Again, I can send pics for proof.

The last two cars I purchased were from dealers, and I got taken on both accounts, so I came back to Carvana. Between me and my wife we have now purchased 9 vehicles from Carvana and I couldn't be happier. I will also state for the record, they are a pleasure to work with on trade-ins that are still on loan. Unless I one day go out and buy a brand new model, I am never purchasing outside of Carvana again.

This is the 2nd vehicle we have purchased through Carvana. I am very happy with the whole experience. From initial shopping to test drive to ownership, it is the best car buying experience ever! The delivery went exactly as planned! The date and time were known well in advance. The driver was right on time and exhibited a thoughtful and professional demeanor. The whole experience was great! Highly recommend!!

I am going to write a story. On April 26th, after much consideration, I decided on a vehicle and started the process to purchase online. I chose my vehicle and was asked to upload documents after reviewing the financial agreement. a down payment of 1400 was required in addition to a 190-delivery fee. I started submitting docs through the portal and was asked to upload 2 years of tax return docs. I only had the most recent because I didn't work 2023. My income is nontaxable.

I had a fantastic experience with Carvana. I would use them again the minute I contemplate getting another car. From the delivery of the car to the 7 day allowance of a trial, everything was seamless. The driver delivered the vehicle on time and it was very clean when it arrived.

The entire transaction was very easy. Didn’t plan on buying a car but was forced into it. Very quick process. The only issue I have is the car was optioned with blind spot sensors and the car doesn’t have it equipped. I’ve called and reported this but have not heard anything back as of yet. I’m curious to see how this is addressed. I have worked for your competitor for five years and I know what we’d do in similar circumstances, so I’m curious to see how Carvana handles it.

Worst experience I have ever had. No communication from delivery team. Car has been delayed delivery 3 times. Offered $150 for my time. Can’t cancel because refund takes 3 weeks. Don’t order a car from these guys. You will regret decision. Worst customer service.

VIN: **. We bought a Tesla which had a power cord with adapters pictured on the Carvana site. When the car arrived, there was no wall power cord and no way for us to charge the vehicle. This was noted by the employee dropping off the car and told us Carvana would be in contact to follow up. We took possession of the vehicle on a Sunday and weren’t told until Friday that we would be provided with a credit of $210 for purchasing a new wall power cord. This amount however does NOT cover the cost of a Tesla power cord and adapters.

The car buying process was easy, but that was the end of “easy” with Carvana. First our car was delayed, the day it was supposed to be delivered. We received no warning till the day of and we had already had to schedule work off that day. Furthermore, the car was then delayed a whole week. We finally got the car and the next day noticed a reflector was broken on the rear bumper and the key fob was completely dead (we bought a new battery the day of receiving the car as well).

I would agree with all the negative reviews that Carvana is not just a big SCAM!! From the moment, I got my car the warning lights are always on, they go away but there still there and I feel like an idiot for selling my paid off car because I had no other choice and keeping this dumpster bucket was a regret I will have to live with until I can get another car!! I feel like it was a lemon from the first day but car dealers know how to let it pass the checks and the Car fax reports never mentioned any of the issues I’m dealing with!! As with everyone else, if your looking for a car go elsewhere and save yourself tons of money that will have to be spend on repairs!!

The 150 point inspection: my brakes were squeaking on day 1, vehicle had significantly more chipped paint (appeared to be fresh..maybe during transportation?) that was not pictured in the photos, + back taillight had moisture leaking into the inside of the light. Took the vehicle to one of their in-network mechanics + they said the rotors were unsafe to drive on + needed to be replaced. They said standard practice was to replace the brake pads too so they correctly fit on rotors. Carvana agreed to pay for the rotors + taillight, but not the brake pads.

I had a great experience from start to finish. The customer service I received over the phone was exceptional and the guy who delivered my vehicle was extremely professional. I would recommend Carvana to anyone looking for a headache free car buying experience. I give 5 stars and I’m telling all my family to shop with Carvana.

I feel deceived at the end of what seemed like a transparent process. There were chips on the windshield cleverly concealed by staff who prepared my car for delivery. I checked the vehicle but it didn't occur to me to remove the stickers. I asked the driver, "Are there any steps that I am missing in checking the vehicle?" and he could have suggested to take off the stickers but they obviously were concealing imperfections. I researched this tactic and saw that this a common practice by Carvana. In fact, many customers have attempted to sue and in vain were only able to submit complaints to the Better Business Bureau.

The process was quick and the customer service was phenomenal. They were available at all times when needing their help. The vehicle was delivered quick and the guy who came was very nice. The vehicle came clean and runs beautiful. Absolutely no problems with it. Thank you Carvana for the awesome experience.

The overall buying experience was pretty seamless from ordering online to confirming my personal information to approval. Delivery experience wasn’t so great had to wait an extra 2 days but I was accommodated for travel to the delivery. When they delivered the vehicle I noticed a small nick in the paint on the door that wasn’t any of the marks shown online. It looked new as if it had just happened during the process of getting the vehicle delivered. I submitted a claim even though the delivery driver told me she would put it in for the vehicle and she never did.

The buying process was the easiest I have experienced, and I think this was the 18th car I have purchased. The only hiccup I had was with the insurance proof - when I added the card my current policy expired about a week before the required 30-day in-force date required so I had to wait a day or two before that vehicle showed up on policy renewal id cards.

What an amazing experience! After purchasing a car from Vroom and now a car from Carvana the difference was night and day! Everyone was very friendly. Delivery was right on time. The car is so clean and better than described. There was a small tear in the leather of the drivers seat that wasn't noted in the pictures and they approved a claim for replacement. Overall I am very satisfied with my experience from start to finish.

Showed up on time for our appointment to pick up car. Appointment area was crowded with no check in system. Waited 45 minutes past our assigned appointment time before an associate helped us. After that everything went smoothly. Disappointed that car came with a cheap aftermarket charger. Had to purchase another to charge car sufficiently.

I had a good experience using Carvana for the first time. I recommend it to friends and family. The underwriting department gave me the only static I experienced. Other than that, it was a smooth process. My favorite part was the seamless delivery to my house. I know what to expect now from underwriting so I'll be more prepared next time. Looking forward to the next one.

Buy the car, was very different but it was way better than going to a dealer, it save time and money. The 7 day return policy, the paperwork was seamless. The 24 chat help when I have questions about the purchase. I got to meet some wonderful staff. The car I pick was the car I wanted and they make my dreams come true

Second purchase through Carvana, not a great one this time. Car we purchased only had a few paint chips listed as imperfections. At delivery we let the rep know about 3 dents, a nasty interior spray painted wheels and several windshield chips, I should have walked away in a bund and needed to get a car for one that was totaled. He said customer service handles any undocumented damage. I thought that meant someone would reach out. 4 days go by nothing, paid to have car detailed. Called customer service.

This was an amazing process! Super easy and quick! Just had to wait a little for the car to be delivered! But worth it! Much easier than a dealership! I love this car and rides so nice! I couldn’t have asked for a better car! Thank You! Carvana is awesome.

The process itself was actually ok, but the truck showed up with a large dent on the rear passenger side that was not disclosed in the sales process. I accepted the vehicle based on an assumption and driver confirmation, that Carvana would make this right as it was clearly an oversight based on how detailed they were with any other imperfections the truck had. Keep in mind this is a 2024, basically new $66k vehicle, with barely over 1000 miles on it. BUYER BEWARE - they do not fully disclose issues and when it arrives you roll the dice if they will fix it, which in my case they denied with absolutely no justification. They also wait to deny your claim until your 7 day return policy has expired. I will not consider Carvana for any further purchases. If this was not intentional, they would make it right, which tells me all I need to know about this company.

This was my second vehicle purchase from Carvana. My first purchase was awesome; this time not so much. I do like the car I purchased, but it was not exactly what I expected. Firstly, there was significant cosmetic damage that was not disclosed prior to purchase. Secondly, I have had this car for less than a week, and I just spent $1300 repairing it. I attempted to file a claim with Carvana/SilverRock, but they claimed the repairs necessary would be covered by the Subaru powertrain warranty. Because the repairs were required due to prior accident/collision repair (the collision history was listed on Carfax) Subaru would not cover any of the repairs under warranty.

I had a great car purchase experience with Carvava. This is my third time buying a car with Carvana. I know the car model that I want, age, color and condition. Easy to shop and buy on Carvana site. I am very pleased with the excellent condition of my new car and I knew the minor condition issues from the listing. I am able to see previous use and Carfax info too. These cars go fast so you need to purchase when you find the right vehicle!

Initially, the purchase of my 2009 Mercedes-Benz SLK 300 Roadster convertible was suprisingly easy. Found my car online on a Suturday. Pick-up was scheduled for the following Tuesday, Monday, I recieve a text that shipping had caused a delay of 10 days. Ok, not that big a deal. I finaly go pick up the car. It is beautiful just as advertised! Or so I thought. I get behind the wheel and drive away.

Complete Disaster – Incompetent, Unprofessional, and Costly Mistake by Carvana. I’ve had one of the worst car-buying experiences of my life with Carvana. What was marketed as a seamless and modern way to buy a car turned into over three months of stress, financial loss, and sheer incompetence. After purchasing a vehicle, I was left completely in the dark regarding the registration process. I couldn’t legally drive the car for over 90 days, during which I received little to no communication, only empty reassurances from different representatives who clearly had no grasp on my situation. The delays cost me lost income, as I depend on having a vehicle for work. Carvana’s lack of professionalism and urgency has real consequences for their customers, and they clearly don’t care.

I thought the pictures online did a fair job of capturing the car accurately. However, there were a few more dings/imperfections than those that I could see online. The car was also very dirty/dusty and smelled of cigarettes. Overall I love it, but I just wish it had come a little more clean. Carvana has agreed to cover the fix on one of the imperfections, a missing patch of the window tint. I really appreciate that.

This was by far the easiest buying experience we have ever had on purchasing a vehicle. From the time we found what we wanted to the time we only spent 20 minutes on the computer. Delivery was fast and friendly and all of the contact to register the vehicle was courteous and streamlined. We have recommended Carvana to our friends and will definitely use them again in the future. Thanks.

I gotta say I was very impressed with Carvana at first. Very easy to buy a vehicle but wait until you get the vehicle lol. Well I got mine and the detail job was terrible. Looked like a 5 year old cleaned it. They offered me $100 towards a detail which I have yet to get a check. Also took the car to my mechanic and he found an exhaust leak before the 7 days. What a project to try to get stuff fixed. How do you sell cars that look like crap when you give to customer plus mechanically not sound. Will not buy again. That’s the truth.

I had purchased a car and it had issues. I called right away and they were super helpful with no hassles. I chose another vehicle, had it delivered the next week and the other one picked up. Turns out I love, love the new one even more! The delivery driver was great, super friendly and knowledgeable. Who ever thought buying a car would be so easy! I took the extra protection plan and do not find a lot of options for service centers by me so I will have to look into that. A really great experience so far!

They were awesome and easy buying experience. Ordered Subaru Crosstrek Saturday. Delivered Tuesday. Very courteous people at Carvana. Best way to buying a vehicle. They guide you through every step. Communication is great. I never had such a awesome car purchase experience. Prices and and details in the images were very good. This the best way to buy cars in the 21st century.

The car is fine. However, the service was horrendous. The verification department created so many unnecessary hurdles, that I had to reorder the same car 6 times. It was ridiculous. I had my finance company on the phone and they verified the funds, despite the check being received a week in advance (there was tracking) and a copy of the front and back of the check was in their possession and that still was not sufficient. I live in a state that the tags says non-transferable on the registration because a car gets transferred by the title not the registration.

Buying a car was as easy an experience as I have ever had. No bumps. Good communication. And a seamless experience. The experience at the dealership took longer than it should have because the person was behind but it’s alright. It’s good to slow down sometimes. This experience was awesome. I don’t know why I would buy a car from anyone else.

Carvana is a great company. I had used them in past. Sold a car to Carvana they gave me great price. Now I bought a vehicle 2019 Ford Edge SEL.. I delivered (was so cool) on April 2... Carvana's customer service, their service team, everyone has been great and any issues they resolved quickly (thank you). My experience has been awesome. Definitely will refer and use again future.

I could not get a car at the moment because we have to move and so I’m trying to get a home loan. So we have to wait on the car. But as soon as we qualify for the home loan. We are coming back to you guys and getting a car. Thank you for your patience.

This was my first time buying a car through Carvana. It was a great experience. The workers are great. Very mindful and helpful and courteous. I was very grateful for them. I will buy again from them. Thank you Carvana. Thank you again Carvana. You guys are the best.

For the most part, the purchase and delivery of my car was perfect. Very easy process, no haggling and straightforward. The only issue is that after putting my down payment on my credit card (the only transaction I have used that card for in months) my card was hacked and received multiple $160 charges to Intuit software. It was caught by my credit card company, but I had to have the card replaced. I don't have proof that this was directly tied to the Carvana purchase but seeing as that card is never used the timing is suspicious and I think the online and physical security practices of user data should be reviewed.

Completed the online purchase process and set a date for delivery. On delivery day I received an email and call stating they found issues with the car and move the shipment date out a week. Finally received the car and found the hood, roof and both rear quarter panels had been poorly painted. Overspray was everywhere and the paint was running. No explanation give for this but still wanted the same price. Shady business practice so I requested a return.

Carvana buying experience was hands down great experience. With a pretty major exemption missing a rear suspension that’s functional. F150 had at some point installed an after market air lift. Which is awesome if for the fact that lack of module that controls compressor and all wires cut to compressor. This 100% should have been caught but point inspection. Very dangerous and potentially catastrophic damage done to rear end of truck. After calling carvana and warranty being down. To find out I personally have to pay a deductible for a major safety issue that could have put others or myself at risk. Carvana says I’m sol on deductible, unfortunately for Carvana this will be escalated to attorney generals desk. You can not sell vehicles with safety issues to a consumer. This is my 2nd vehicle and I know Carvana didn’t do the damage however inspection should have caught this and remedy done prior to delivery.

In 2020, I sold a car to Carvana and it was a good experience so when I thought about trading my car & purchasing a new one, I tried Carvana. I traded in, received financing & purchased a car all on my phone!!! Way too easy! I will NEVER buy through a dealership again and spend 6 hours playing games to get the “best deal” for a vehicle. Way to go Carvana!!!

Can't find order #. It was easy to trade in, get financed and found a great car, enjoying it know, no hassle purchase is great! Will do this again if when I need to change a car, currently have bought two cars, the experience is great and the quality and condition of the vehicles is outstanding.

This is my 2nd purchase with Carvana and it has not been good. My car was damaged during transport and there were a few issues that happened PRE-DELIVERY were not corrected as promised. To make things worse the car wasn't detailed when it was delivered to me and that wasn't by transport, it was driven to my home which added additional miles that wasn't compensated to reflect the 7 day warranty. I see the negative reviews about Carvana and I didn't agree with them as my 1st purchase was flawless. Not this time around.

The easiest and less stressful car buying process I’ve ever encountered. I definitely recommend it to anyone looking to purchase a vehicle without predatory sales reps. I will purchase another vehicle from Carvana an give the Carvana experience 10 out of 10. The vending machine was my favorite part I even got emotional seeing my car vended.

Working with Carvana was amazing! I dreaded the idea of having to go to a dealership. Carvana made the whole process easy and convenient. They communicated throughout the whole process, texting and emailing me with updates. There was no hidden agenda, no sleazy sales person trying to take advantage of a single mom. I have recommended them to several others who are in the market for a new vehicle.

The vehicle has been undrivable and in the dealership since I received the truck. The main dash cluster for speed and other synoptics has been intermittently blanking out and unsafe. I have contacted your team and opened a case and was told to take it to one of the maintenance repair facilities and they told me to take it to the dealership as it is under factory warranty. The part is on backorder until May 23 and the vehicle will sit until it is repaired. Totally unacceptable.

I had seen the commercials, but I never knew anyone that actually used Carvana. At first I was a little hesitant because I was not sure of how the process went. However, after looking through their inventory and finding a car that I wanted, the process was very smooth and efficient. I don’t have the best of credit right now, but Carvana was able to get me approved for thousands of vehicles, most of which are newer used vehicles with lower mileage. After I found the car that I wanted, I was able to get through the paperwork with ease and picked up my car from a local Carvana location two days after approval. They give you a seven day exchange or money back guarantee period which is a plus. During that period I was able to drive the car and also see how it would fit into my life. I was not satisfied with the car after test driving it and wanted to make a switch.

Excellent website. The online process was very easy to use. The web design staff should be recognized for their excellent work. I appreciated all of the vehicle history that was provided. All staff I spoke to were very helpful and professional. I got a great car at a fair price. I highly recommend Carvana.

They lie about delivery dates and will reschedule over and over. We are on our 3rd rescheduled delivery. Have now taken 3 days off of work and am paying insurance on a car I don't have. First it was Friday then Monday then Wednesday. Not sure if or when we will actually get the car.

It was great. Will never purchase a car another way. Customer for life. I helped my parents purchase a buck enclave from you as well. The only thing that was wrong was one of my keys do not work. Not sure how to contact someone about the key. Other than that I loved the experience.

I was not in the market for a new car until someone totaled my car. I spent hours searching online and realized that I was dreading having to go to a dealer and putting up with the unnecessary pressures as I had in the past. Just sell me the car already! Carvana saved the day and restored my faith in the car buying process! I was continually amazed at how pleasant each step was and it was so good not to feel anxious about buying a car. I will never, ever again purchase a car from anyone but Carvana. Thank you!!

I was super excited getting the vehicle I’ve been wanting for a while now. The purchase process was great. I was satisfied with the amount of the vehicle and everything. Unfortunately on day 7 after getting the vehicle, was when I started having issues with the vehicle, because the vehicle is considered luxury. Which means pricier. I anticipated on having maintenance issues down the line, but not within 7 days. That’s crazy! Unfortunately, I wasn’t in a position at the time to do a diagnostic test at the dealership (which was $300) might I add. So I drove about an hour away to another dealership that was more my price range just to hear that the vehicle needs a new battery and some electrical work done. Another unfortunate thing is the warranty expired before I purchased the vehicle. So I’m having to pay everything out of pocket and I haven’t even had the vehicle two weeks yet… Smh.

I was a hard customer - changed my cars twice, called in multiple times with all sorts of questions regarding technical details. Fantastic service all around! I was a hard customer - changed my cars twice, called in multiple times with all sorts of questions regarding technical details. Fantastic service all around!

A little disappointed with the purchase off the back my brakes and discs are horrible. My car shakes when stepping on the brakes, not sure how it’s even legal to sell a car with bad brakes. There’s a jerk in the car which is probably the motor mounts that will need to be replaced as well. The 100 day warranty requires a $100 fee if they even will cover the parts and labor. Repairs I don’t want to deal with when I just purchased a vehicle.

The car was sold to me with a broken sunroof and bad brakes. 2mm pads needing rotors as well! I’m not happy that I have to put in additional $1000+ to drive the car and I wasn’t notified that the car needed brakes before purchasing! The inspection said it passed brakes but that was false!

This was by far the best experience I’ve ever had purchasing a car! Highly recommend! No hassle! No waiting on a salesperson! No waiting hours on approval! The process of putting the coin in the tube machine to watch your vehicle come down, was so cool! Also the 7 day period if you choose to take car back for another option is phenomenal!!!! THANK YOU CARVANA!!! Happy Customer. 🥰

Purchased a car from Carvana in March of 2025. Took delivery and drove home. Upon further inspection I noticed that one of the tires had a 3-inch hole on the sidewall and a large gash and dent in the rim, damage to the front fender as well as a damaged hood latch. Issues that Carvana missed during pre-sale inspection or maybe worse just simply ignored. The detail job they did was pretty crappy too and the car smelled like cigarettes and cheap air freshener. Figured it wouldn't be a big deal to reach out and get at least a new tire due to the clear (according to their customer service team and Firestone) safety issue. Wasn't as concerned about the latch or the rim but tires are $500 and this one was not due to normal wear.

Bought a car without ever knowing how it would turn out. Turns out it was a very pleasant experience. The car I had purchased had a few things needing to be replaced and fixed, and Carvana went above and beyond replacing everything with very minimal costs on my end! Stuck very well to their word!

Lesson learned. After spending $1,200 for a vehicle advertised to be under manufacturer warranty to be shipped and delivered, it lasted three days before failing to start. Actually, a claim was submitted ON DELIEVER DAY with a faulty radio. This means Carvana took my money to ship and deliver a vehicle they knew was fault. My small child and I were left stranded in the parking lot needing a jump. I took it to the SilverRock approved repair shop for a diagnostic. SilverRock then said it needed to go to the Jeep dealership for any diagnostics or repairs since it is still under warranty. The dealership then found multiple irreparable damages. I'm definitely feeling scammed. Please do better by your customers, especially when taking a risk in this economy.

Carvana's 150 point inspection should be taken with a grain of salt. You wouldn't expect a 2016 Equinox with less than 39K miles (at purchase) to have any major issues. The problem starting when during a March warm spell my wife informed me that the AC didn't work. No big deal so I thought, since I'm a vehicle tech for a government agency, I'll check it out.

I've been on this earth for 43 years, purchased 13 cars and 7 motorcycles. Last week I decided to try Carvana for the first time and it was hands down the worst car buying experience I've ever had. They shipped a car to me that had an obvious problem, it was clear to me that the vehicle had not been inspected thoroughly before it was sold to me. After opening up a complaint they told me I needed to take it to a mechanic in their network so they could work with their partner "Silverrock Insurance".

I was really impressed with the customer service at Carvana. After dealing with the stress of traditional dealerships, they made my experience so much easier. They were incredibly helpful with my first vehicle delivery, and when I decided to exchange it, the process was seamless and hassle-free. The staff is both professional and friendly, which made all the difference compared to the pressure I've faced at other dealerships.

Traded my car in for fair price, and got exactly the car I wanted for an excellent price. Very easy, convenient, fast, and no complaints. How car purchases should always be. I would say once the crew arrived, to unload my new car and load up my old car and finish the paperwork it probably took 25 minutes which includes 10 minute test drive and walk around my new car. The whole processes is no frills and no pressure and all satisfaction.

Car was filthy on the inside, had to pay for a detailing out of my pocket. They only cleaned and got the outside of the car looking good. The buying experience itself was good, just had to wait 30 minutes for the dirty car to be ready. Would still recommend as the buying price is very easy and the price was reasonable.

What an easy and enjoyable buying experience! I had bought two vehicles previously from another, similar non-traditional auto dealer, and I had a good experience. But dealing with Carvana has been much better. No difficulties whatsoever. Highly recommended without hesitation. The process was quick and simple. Will definitely do business with again in the future.

I purchased a 2022 Chevrolet Bolt EUV. My appointment did not start on time. Once I brought the car home, the electric charger did not work. I called your warranty service and they were gouging me to locations that only handled gas vehicles and no one in network could address my issue. The 100 day warranty is useless for an EV owner. I went to a Chevrolet dealer, but couldn’t obtain the charger until after the 7 day return window. The floor mats that came with the car are mismatched. I was told I would receive my refund but it has not been sent back to me after all this time. The chargers and mats should have been dealt with before the car was given to me.

I got my first car from them and was told, "Sorry the windshield and headlight are cracked." Someone must have not wanted to get in trouble. Then to trade it in I had to drive to Schaumburg. They called me at 515 to tell me my appointment had been rescheduled for a third time because there was something wrong with the new car. I was 45 minutes into the hour drive at that point.

Purchased my car about 7 weeks ago and it's been in the shop for 6 of those 7 weeks costing my nearly $2000 in Uber fees and rental cars. Nothing they can really do except sell me another car where I would be upside down on the trade in costing me even more money. I'm a repeat customer of Carvana but will be going back to buying from local dealerships instead.

This is the first time I ever purchased a car online and the experience was amazing. Quick and easy application and the customer service was courteous and professional. I would recommend Carvana to anyone who is in the market for a vehicle. The car arrived exactly on the day and time specified. The driver unloaded the car and then I went over the vehicle to inspect it. He told me about the 7 day return policy and that the vehicle can not be driven more than 400 miles if I wanted to return it

We bought our first Tesla and our delivery guys were amazing. Patrick was super helpful as well. This is my second purchase and it was amazing as always this time was. Delivery and the tracking feature was amazing and they were right on time! I will forever buy my cars this way anytime in the future for the ease they make it to buy!

The selecting and purchasing process was easy, with minimal time required. In fact, I was rather surprised and impressed. Up to this point, I’ve wasted countless hours at dealerships. Now, the car buying experience has changed. I will use Carvana again. Buying a car is a frustrating experience, and most dealers are dishonest and pushy. Carvana was straightforward and simple.

Overall: Pros: Price transparency. Ease of trade in. Ease of buying a car. Cons: Overpriced for local market value. No state inspection/emissions if required by your state. Possible delays aren't relayed until day of delivery. Ordering Process: Created an account. Researched available cars and compared price/delivery fees (all upfront pricing). Found exact car needed along with Car Fax. Pre-approved financing available and quick verification process. Full loan details and fees laid out before order is placed

The whole experience was exceptional, painless to buy online and never having to talk to a person. The delivery was flawless as well. The driver was very kind and professional and respected my car and property.

Front brakes needed replaced soon as I got it delivered. Also was not informed about the many cosmetic issues. Damaged I was only informed about a few scratches paying way more than the truck is worth you'd expect it to not have all these issues. Brakes. Damaged headliner. Driver door and tailgate painted arctic white while the rest of the truck is Oxford white, very very noticeable difference, it's the xl and I'm paying for best model basically. Would not recommend Carvana to anyone.

While I will say, my purchase was approved within a couple of days, much faster than a traditional dealership, the experience has not been the simple, seamless one they market. To start, there was a lot of back-and-forth between Carvana and my insurance company (Carvana sending incorrect or incomplete documents to my insurance, etc., resulting in me having to make several phone calls to one business or another over a period of hours to ensure everything was properly communicated).

I bought a1018 BMW i3 the in March, and it was sold without the range finder that was advertised and I was charged for. I turned it in for a 2019, and it didn't come with the parking assist as advertised (that I also paid for!). When I told them the parking assist was not on the car and sent clear pictures of where the sensors SHOULD be (attached), I was told "yes, you have this feature, you just don’t know how to use it" and they closed the case. I spoke with several people who all said, "Sorry, case closed", even though I have physical proof it is not on the car (again, look at the pics). I had to go to the BMW dealership to get a list of EVERY feature on my VIN, and parking assist (like I said) was not on the car. When I tried to show the person my sheet, they said it wasn’t necessary and that they were “on the BMW website and it shows your car has this feature (huh??) and disputed the printed facts that he refused to even look at.

This was my first time using Carvana and it was absolutely awesome. The delivery person named Redd who delivered my car was awesome! She could answer every question I had with out hesitation and She noticed something on my car instantly called me about it. Great person, If I could get her 5 stars I would too!! Thank you more making my experience with Carvana Wonderful!!

Wasn't able to get the exact vehicle I wanted due to it being on hold. It never appeared to come off hold, so settled for a different vehicle. Financing rate was very high, but the delivery experience was pretty good. Trade value felt a bit low as well. Overall, it was an ok experience. Nice not being harassed by a salesman.